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user: -im sure if u had to take care of ur customer svc issues PUBLICLY my family would hv had a much diff experience. Maybe u would hv discovered how to be helpful #sprintDOESNOTcare #shadysprint #sprintfail #leavingsprint agent: Hello Kelsie, we hate to hear you having issues with our customer service. But how can I help you today? user: Doubt it! Tired of wasting my time. FOUR do u hear me FOUR cust svc agents & NO ONE is "AUTHORIZED" 2do anything! Connect me w upper mgmt who can! Tired of being shuffled around agent: I understand the frustration but can you tell me the issue you having today? user: Expect same promo offered 2new customers. $350 off iphone 8plus. Would buy (2) Iphone 8plus 256gb. Shady 2deny it to 16yr customer when willing 2abide by lease agreement. If we WERE NOT sprint customers we would hv gotten the deal few days ago when I originally called cust care agent: I understand and appreciate your loyalty for 16 years, and I know some offers are targeted for new customers we do have deals on the iphone x and 8s but its only for the 64gb I can check to seeing about upgrading to that phone and see if we can save you the $350? user: Appreciate the effort. Yes, plz see if consideration will be extended to us. agent: Ok I'm going to check the account and see the deals we have for you. user: fyi -only interested in the $350 off. Had cust svc come back w offers I was not interested. Plz dont waste my time. I expect a good faith effort on this offer Not asking for anything more than what you are offering new customers - who u hv no relationship with. Consideration is all im asking for. agent: I understand I will need to look to see if you can get the offer but I will need you to fill out the link I sent you so I can access the account. user: Ok but plz do not keep me waiting for almost an hour staring at my screen like what happ 2 days ago. agent: I understand and ready to look into this deal for you. Don't forget to fill out the link please. user: filled out agent: Got it and looking thank you. Ok so I checked for that deal and I don't see any offers for you for that deal. Not to say you can't get it that deal I will need to get you to our sales team to see what they can work out for you. The number you provided in the link is that a good callback number to call you? user: Yes it is. BUT hv spoken w sales team & I get runaround. EVERYONE says they don't hv authority to approve that & offer to hv supervisor call me back. It is DAY 6!!!! No callback, no answers to anything. So FRUSTRATED!! ! agent: Hello unfortunately this offer is not available to you. I am sorry we do have other great offers that are tailored to you. -FR

Customer is complaining about customer service. Agent states that they don't have great offers.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: -im sure if u had to take care of ur customer svc issues PUBLICLY my family would hv had a much diff experience. Maybe u would hv discovered how to be helpful #sprintDOESNOTcare #shadysprint #sprintfail #leavingsprint agent: Hello Kelsie, we hate to hear you having issues with our customer service. But how can I help you today? user: Doubt it! Tired of wasting my time. FOUR do u hear me FOUR cust svc agents & NO ONE is "AUTHORIZED" 2do anything! Connect me w upper mgmt who can! Tired of being shuffled around agent: I understand the frustration but can you tell me the issue you having today? user: Expect same promo offered 2new customers. $350 off iphone 8plus. Would buy (2) Iphone 8plus 256gb. Shady 2deny it to 16yr customer when willing 2abide by lease agreement. If we WERE NOT sprint customers we would hv gotten the deal few days ago when I originally called cust care agent: I understand and appreciate your loyalty for 16 years, and I know some offers are targeted for new customers we do have deals on the iphone x and 8s but its only for the 64gb I can check to seeing about upgrading to that phone and see if we can save you the $350? user: Appreciate the effort. Yes, plz see if consideration will be extended to us. agent: Ok I'm going to check the account and see the deals we have for you. user: fyi -only interested in the $350 off. Had cust svc come back w offers I was not interested. Plz dont waste my time. I expect a good faith effort on this offer Not asking for anything more than what you are offering new customers - who u hv no relationship with. Consideration is all im asking for. agent: I understand I will need to look to see if you can get the offer but I will need you to fill out the link I sent you so I can access the account. user: Ok but plz do not keep me waiting for almost an hour staring at my screen like what happ 2 days ago. agent: I understand and ready to look into this deal for you. Don't forget to fill out the link please. user: filled out agent: Got it and looking thank you. Ok so I checked for that deal and I don't see any offers for you for that deal. Not to say you can't get it that deal I will need to get you to our sales team to see what they can work out for you. The number you provided in the link is that a good callback number to call you? user: Yes it is. BUT hv spoken w sales team & I get runaround. EVERYONE says they don't hv authority to approve that & offer to hv supervisor call me back. It is DAY 6!!!! No callback, no answers to anything. So FRUSTRATED!! ! agent: Hello unfortunately this offer is not available to you. I am sorry we do have other great offers that are tailored to you. -FR ### Response: Customer is complaining about customer service. Agent states that they don't have great offers.

user: could you tell me if there is an alternative number to call aside from 0906 706 0010 we can’t get thru this number agent: We're sorry you've had difficulties getting through to us, Luchi. You'll find all of our contact numbers here: Alternatively, we'd like to help you if we can. Please DM any reference you have, your full name, home and email address and the details of your query. 2/2 user: It is an issue where we can't check-in online and not sure what is the reason. Perhaps you can have a look on this record - PE558R Is there a way for you to check this record PE558R as currently we are being blocked to do online check-in we are experiencing this error - Access to this booking has now been prohibited due to too many unsuccessful attempts. agent: Hi Luchi. Sorry for the late reply. It's nothing you're doing wrong. We've had a few intermittent problems with online check-in, so you'll be best checking in at the airport. user: Hi Neil, Thank you and yes that’s the only solution we can think of right now. We just wish we have someone from BA that we can talk to, at times like this, though we appreciate your effort in giving us your time via Twitter. agent: Hi Lucho. It was my pleasure to be able to help. If you have any issues like this or regarding a booking. To save yourself waiting on the telephone, contact us on Twitter as we're here 24/7 and always available to offer assistance.

The customer is asking whether there is any way to check the record PE558R as currently they are being blocked to do online check-in, they are experiencing error like "Access to this booking has now been prohibited due to too many unsuccessful attempts". The agent asks to DM any reference, customer's full name, home and email address and the details of the query and asks to contact them on Twitter for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: could you tell me if there is an alternative number to call aside from 0906 706 0010 we can’t get thru this number agent: We're sorry you've had difficulties getting through to us, Luchi. You'll find all of our contact numbers here: Alternatively, we'd like to help you if we can. Please DM any reference you have, your full name, home and email address and the details of your query. 2/2 user: It is an issue where we can't check-in online and not sure what is the reason. Perhaps you can have a look on this record - PE558R Is there a way for you to check this record PE558R as currently we are being blocked to do online check-in we are experiencing this error - Access to this booking has now been prohibited due to too many unsuccessful attempts. agent: Hi Luchi. Sorry for the late reply. It's nothing you're doing wrong. We've had a few intermittent problems with online check-in, so you'll be best checking in at the airport. user: Hi Neil, Thank you and yes that’s the only solution we can think of right now. We just wish we have someone from BA that we can talk to, at times like this, though we appreciate your effort in giving us your time via Twitter. agent: Hi Lucho. It was my pleasure to be able to help. If you have any issues like this or regarding a booking. To save yourself waiting on the telephone, contact us on Twitter as we're here 24/7 and always available to offer assistance. ### Response: The customer is asking whether there is any way to check the record PE558R as currently they are being blocked to do online check-in, they are experiencing error like "Access to this booking has now been prohibited due to too many unsuccessful attempts". The agent asks to DM any reference, customer's full name, home and email address and the details of the query and asks to contact them on Twitter for further assistance.

user: why isnot my bootcamp work agent: We're here to help! Check out this article regarding how to install Bootcamp and let us know if the issue persists: user: late 2014 mac mini boot camp failed window 10 installation, error msg and more error can Apple help? this has been so frstrating agent: Thanks for reaching out. Are these the steps you are following to install Windows with Boot Camp: user: Useless, has nothing to do with the errors that I encountered agent: Thank you for the pictures. Please DM us so we can get you in the right place.

The customer is complaining that why their bootcamp is not working. The agent asked to follow the steps to install windows with boot camp.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why isnot my bootcamp work agent: We're here to help! Check out this article regarding how to install Bootcamp and let us know if the issue persists: user: late 2014 mac mini boot camp failed window 10 installation, error msg and more error can Apple help? this has been so frstrating agent: Thanks for reaching out. Are these the steps you are following to install Windows with Boot Camp: user: Useless, has nothing to do with the errors that I encountered agent: Thank you for the pictures. Please DM us so we can get you in the right place. ### Response: The customer is complaining that why their bootcamp is not working. The agent asked to follow the steps to install windows with boot camp.

user: Hi, so I purchased the Battlefield 1 Premium Pass today, I bought it after hearing it upgrades the game, although this was not the case as it was an ended limited time thing, they did nothing to inform me that this was the case, so now I’m looking for a refund agent: Hello Andy! For refund information, please check the following link: user: That link doesn’t work, it’s the only link that doesn’t work When I go into that link it says there are “technical issues” Is there another way for me to get to it? Ok, so I found the refund information, but how do I go about getting the form for the refund? There isn’t anything that takes me to a form for filing for the refund Or do I need to call into PlayStation? I’ve seen two different things agent: We have sent you a DM. Please check your DM's for more instructions.

Customer complaints about the refund for purchasing premier pass. Agent has sent DM to the customer for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi, so I purchased the Battlefield 1 Premium Pass today, I bought it after hearing it upgrades the game, although this was not the case as it was an ended limited time thing, they did nothing to inform me that this was the case, so now I’m looking for a refund agent: Hello Andy! For refund information, please check the following link: user: That link doesn’t work, it’s the only link that doesn’t work When I go into that link it says there are “technical issues” Is there another way for me to get to it? Ok, so I found the refund information, but how do I go about getting the form for the refund? There isn’t anything that takes me to a form for filing for the refund Or do I need to call into PlayStation? I’ve seen two different things agent: We have sent you a DM. Please check your DM's for more instructions. ### Response: Customer complaints about the refund for purchasing premier pass. Agent has sent DM to the customer for further assistance.

user: Power outtage. Reset the ONT. Tech never plugged in battery pack. On hold for more than 40 minutes. agent: Oh no, after having reset the BBU do you have a green system status light? user: Blinking red fail light. Only thing green is the power. Lets be honest. If I saw the green system status light, I wouldn't tweet or stay on the phone for 55 minutes and counting. I can' even get a hold of a person to schedule a tech. agent: Thank you with the light being green try to sign in with your credentials to check for outages at user: Are you people that dense?It's not verizon outtage. The tech that installed our box didn't plug in the aux power.Battery pack is dead weight Forget it. We are shopping elsewhere tomorrow. This is unacceptable hold time. agent: Our apologies as you had mention power outage. The battery is used to keep a dial tone active with a loss of power. Do you happen to have phone services with us?

The customer is complaining that tech never plugged in the battery pack. The agent updated that the battery is used to keep a dial tone active with a loss of power.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Power outtage. Reset the ONT. Tech never plugged in battery pack. On hold for more than 40 minutes. agent: Oh no, after having reset the BBU do you have a green system status light? user: Blinking red fail light. Only thing green is the power. Lets be honest. If I saw the green system status light, I wouldn't tweet or stay on the phone for 55 minutes and counting. I can' even get a hold of a person to schedule a tech. agent: Thank you with the light being green try to sign in with your credentials to check for outages at user: Are you people that dense?It's not verizon outtage. The tech that installed our box didn't plug in the aux power.Battery pack is dead weight Forget it. We are shopping elsewhere tomorrow. This is unacceptable hold time. agent: Our apologies as you had mention power outage. The battery is used to keep a dial tone active with a loss of power. Do you happen to have phone services with us? ### Response: The customer is complaining that tech never plugged in the battery pack. The agent updated that the battery is used to keep a dial tone active with a loss of power.

user: So obvious why a #failing, T5 completely DEAD, more staff then passengers, terrible customer service, & still can't get on my plane even though it was not due to leave for 50min. agent: Hi Thamin, if you arrived after check-in for your flight had closed we wouldn't be able to accept you for the flight. Even if the airport is quiet, check in times still need to be met. user: Natalie I was 5min late. Plane wasn't expected to leave for 55min, airport was empty, pretty sure security would be too, (would guess the plane was too)I'm confident I could have made it to the gate with ample time, with just a tiny bit of your help. agent: Hi Thamin, I'm afraid this isn't something we can offer any flexibility with. It's not possible to check in for a flight after check in closes, as the system doesn't allow it. Late arrivals can cause flight delays and we apply the same policy to everyone, not just when it's 1/2 busy. I can understand your disappointment, but it's your responsibility to arrive at the airport in good time and complete check in before it closes. S. 2/2 user: Just for clarification 🤔- so you never allow anyone and have allowed in the past people that are late for checkin? Could you kindly direct me to this policy too please. And are you sure Beth that the system does not allow you to do late check-ins? agent: We're sorry, Thamim. If you follow this link, it does advise you Click check in essentials. It is your responsibility to arrive at the airport with enough time. user: You've not answered all my questions - I take my responsibility for being 5min late, but your staff could have easily (assessed it's not busy and) check me in. agent: We appreciate the points you've raised, Thamim. However, once check in has been closed, we're unable to reopen a passenger list. We hope you understand we have to be fair and consistent with all of our passengers. 1/2 This means our staff wouldn't have been able to make an exception when you travelled. We hope this message helps to clarify our position. 2/2 user: Thank you for the response- but it doesn't suffice and is unacceptable, you're flights are always delayed and customers get no compensation. You also make different exceptions for different people it seems agent: EU compensation depends on the reason for a delay or cancellation, Thamim. Not all flights are eligible as not all reasons are under our control. We're sorry you remain disappointed, however, as previously advised it's your responsibility to make sure you arrive at the 1/2 airport and check in, in time for your flight. We're unable to hold a flight for a passenger if they are late. Our position remains unchanged. 2/2 user: Natalie - do me favour, let's quantify this: how long on average it takes to get from checkin desk to the furthest boarding gates at T5? And for the record I wasn't asking you to hold a flight, the plane wasn't due to leave for 50min (and it was still delayed by 20min) agent: Hi Thamin. It can depend on a lot of factors. We appreciate you may not have been asking to hold the flight. If you're late to check in, there isn't any way for you to make the flight, even if the flight is delayed. We're sorry you remain disappointed with our response.

The customer says that he would have been allowed for check in since he was delayed by only 5 minutes. The agent replies that any customer wouldn't be allowed for check-ins if arrived after check in is closed and it applies to all of their customers.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: So obvious why a #failing, T5 completely DEAD, more staff then passengers, terrible customer service, & still can't get on my plane even though it was not due to leave for 50min. agent: Hi Thamin, if you arrived after check-in for your flight had closed we wouldn't be able to accept you for the flight. Even if the airport is quiet, check in times still need to be met. user: Natalie I was 5min late. Plane wasn't expected to leave for 55min, airport was empty, pretty sure security would be too, (would guess the plane was too)I'm confident I could have made it to the gate with ample time, with just a tiny bit of your help. agent: Hi Thamin, I'm afraid this isn't something we can offer any flexibility with. It's not possible to check in for a flight after check in closes, as the system doesn't allow it. Late arrivals can cause flight delays and we apply the same policy to everyone, not just when it's 1/2 busy. I can understand your disappointment, but it's your responsibility to arrive at the airport in good time and complete check in before it closes. S. 2/2 user: Just for clarification 🤔- so you never allow anyone and have allowed in the past people that are late for checkin? Could you kindly direct me to this policy too please. And are you sure Beth that the system does not allow you to do late check-ins? agent: We're sorry, Thamim. If you follow this link, it does advise you Click check in essentials. It is your responsibility to arrive at the airport with enough time. user: You've not answered all my questions - I take my responsibility for being 5min late, but your staff could have easily (assessed it's not busy and) check me in. agent: We appreciate the points you've raised, Thamim. However, once check in has been closed, we're unable to reopen a passenger list. We hope you understand we have to be fair and consistent with all of our passengers. 1/2 This means our staff wouldn't have been able to make an exception when you travelled. We hope this message helps to clarify our position. 2/2 user: Thank you for the response- but it doesn't suffice and is unacceptable, you're flights are always delayed and customers get no compensation. You also make different exceptions for different people it seems agent: EU compensation depends on the reason for a delay or cancellation, Thamim. Not all flights are eligible as not all reasons are under our control. We're sorry you remain disappointed, however, as previously advised it's your responsibility to make sure you arrive at the 1/2 airport and check in, in time for your flight. We're unable to hold a flight for a passenger if they are late. Our position remains unchanged. 2/2 user: Natalie - do me favour, let's quantify this: how long on average it takes to get from checkin desk to the furthest boarding gates at T5? And for the record I wasn't asking you to hold a flight, the plane wasn't due to leave for 50min (and it was still delayed by 20min) agent: Hi Thamin. It can depend on a lot of factors. We appreciate you may not have been asking to hold the flight. If you're late to check in, there isn't any way for you to make the flight, even if the flight is delayed. We're sorry you remain disappointed with our response. ### Response: The customer says that he would have been allowed for check in since he was delayed by only 5 minutes. The agent replies that any customer wouldn't be allowed for check-ins if arrived after check in is closed and it applies to all of their customers.

user: . you are the worst airline. Your rep wouldn’t check my bag. agent: Angela, I am sorry that you feel this way. We do ask that all passengers arrive at the airport 90 minutes or more prior to your... 1/2 ...scheduled flight. *TBW 2/2 user: I was in the line to check it. I asked to move ahead in the long line. Your rep looked at me and watched the clock change from 6:15 to 6:16 He then told me too bad to rebook. I was in line at 6am. Flight left at 7. He said “I’m helping you”-Then the rep said it’s $1000 to rebook How is that helping?!? This man was awful to me. How can you employ people like this? Does loyalty no longer matter? agent: Loyalty does matter, and I am sorry that you feel you were treated badly. I am showing from the timestamps in your reservation that... 1/2 ...you did check in late. I do apologize. I am also showing that you were rebooked to the next flight at no cost. *TBW 2/2 user: They did finally rebook. We were charged $75 per ticket. So $150. And I had to leave my $200 luggage at ticketing. Still dragging a trashbag of all my belongings. agent: I am truly sorry for your experience today. *TBW user: Also had to throw away $40 in toiletries I would’ve checked but couldn’t carry on. So a $400 loss. And running thru JFK. With a trashbag Late bc my husband got stuck at security. And I was busy emptying and leaving behind my luggage that #delta wouldn’t check #awfulairline How are you SHOWING that loyalty matters when you charge us even though your employees were unbelievably rude? Words don’t matter. Sorry doesn’t help. A new luggage helps bc now I don’t have one. A credit back for the $150 rebooking fee helps. agent: Angela, regretfully, as the charges show to be accurate, I cannot offer a refund or new luggage. I am only able to offer my apologies. *TBW

Customer complains that he has been asked to Re-book flight ticket for being late. Agent informs customer that he has been charged accurately and refund cannot be offered on luggage.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: . you are the worst airline. Your rep wouldn’t check my bag. agent: Angela, I am sorry that you feel this way. We do ask that all passengers arrive at the airport 90 minutes or more prior to your... 1/2 ...scheduled flight. *TBW 2/2 user: I was in the line to check it. I asked to move ahead in the long line. Your rep looked at me and watched the clock change from 6:15 to 6:16 He then told me too bad to rebook. I was in line at 6am. Flight left at 7. He said “I’m helping you”-Then the rep said it’s $1000 to rebook How is that helping?!? This man was awful to me. How can you employ people like this? Does loyalty no longer matter? agent: Loyalty does matter, and I am sorry that you feel you were treated badly. I am showing from the timestamps in your reservation that... 1/2 ...you did check in late. I do apologize. I am also showing that you were rebooked to the next flight at no cost. *TBW 2/2 user: They did finally rebook. We were charged $75 per ticket. So $150. And I had to leave my $200 luggage at ticketing. Still dragging a trashbag of all my belongings. agent: I am truly sorry for your experience today. *TBW user: Also had to throw away $40 in toiletries I would’ve checked but couldn’t carry on. So a $400 loss. And running thru JFK. With a trashbag Late bc my husband got stuck at security. And I was busy emptying and leaving behind my luggage that #delta wouldn’t check #awfulairline How are you SHOWING that loyalty matters when you charge us even though your employees were unbelievably rude? Words don’t matter. Sorry doesn’t help. A new luggage helps bc now I don’t have one. A credit back for the $150 rebooking fee helps. agent: Angela, regretfully, as the charges show to be accurate, I cannot offer a refund or new luggage. I am only able to offer my apologies. *TBW ### Response: Customer complains that he has been asked to Re-book flight ticket for being late. Agent informs customer that he has been charged accurately and refund cannot be offered on luggage.

user: when will the new free from ‘cheeses’ be available in stores? agent: Hi Lucy, can you let me know what store you visit so I can check availability? TY - Jill user: I visit Stratford upon Avon and Evesham. Thanks. agent: Hi Lucy, both stores stock Free From Cheeses, is there a specific cheese you are looking for? TY - Jill user: It was the new ones I had seen in the press? Rainbow peppercorn in particular. agent: Hi Lucy, can you DM me with your postcode as not all stores are stocking this and I'll look into which stores near you will have these? Ty - Reece user: Hi don’t worry about it I went to check because I had no reply agent: Hi Lucy. I'm sorry we were so late with our reply. Did you manage to find the cheese you were looking for? - Alisha.

Customer is enquiring about when will the new free from cheeses be available in stores. Agent asked the customer that which store that she visit generally and updated the customer to DM with postcode So that they will check with all near store that the product the customer wants is available.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: when will the new free from ‘cheeses’ be available in stores? agent: Hi Lucy, can you let me know what store you visit so I can check availability? TY - Jill user: I visit Stratford upon Avon and Evesham. Thanks. agent: Hi Lucy, both stores stock Free From Cheeses, is there a specific cheese you are looking for? TY - Jill user: It was the new ones I had seen in the press? Rainbow peppercorn in particular. agent: Hi Lucy, can you DM me with your postcode as not all stores are stocking this and I'll look into which stores near you will have these? Ty - Reece user: Hi don’t worry about it I went to check because I had no reply agent: Hi Lucy. I'm sorry we were so late with our reply. Did you manage to find the cheese you were looking for? - Alisha. ### Response: Customer is enquiring about when will the new free from cheeses be available in stores. Agent asked the customer that which store that she visit generally and updated the customer to DM with postcode So that they will check with all near store that the product the customer wants is available.

user: Eleweran area of Abeokuta, Ogun State isn't enjoying this Gr8 network, especially Ogun State Police headquarters. What can be done? agent: We apologize Samson, Kindly provide your phone number and device type. Thank you. UO. user: 08112438872 Itel 1501 agent: Afternoon Yemi, may we know the exact issue being experienced at your location to offer you assistance? TT user: The browsing and downloading speed in Eleweran area is very slow compared to Ibara area, Ibadan, Ijebu-ode and Lagos. agent: Kindly select 3G only network; not Auto, on your device setting for better connection. Revert if issue persist. TT user: Having searched, I only saw GLO 2G (FORBIDDEN). There is no 3G to select. agent: Please may we know your device name and model type? TT user: Itel 1501 agent: Please select WCDMA only on it and revert with your experience. TT user: Only GSM is listed. Another thing is do I choose gloflat or glo secure agent: The issue reported has been escalated for resolution. Kindly be patient. TT For data plan use gloflat APN. For PAYU data connection at N1 per MB use the glosecure APN. TT user: Ok. I now understand agent: You are welcome Yemi, stay Unlimited! TT

Downloading speed is very slow in the Eleweran area. Tells customer to select £G (which customer doesn't see in list) same with WCDMA setting.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Eleweran area of Abeokuta, Ogun State isn't enjoying this Gr8 network, especially Ogun State Police headquarters. What can be done? agent: We apologize Samson, Kindly provide your phone number and device type. Thank you. UO. user: 08112438872 Itel 1501 agent: Afternoon Yemi, may we know the exact issue being experienced at your location to offer you assistance? TT user: The browsing and downloading speed in Eleweran area is very slow compared to Ibara area, Ibadan, Ijebu-ode and Lagos. agent: Kindly select 3G only network; not Auto, on your device setting for better connection. Revert if issue persist. TT user: Having searched, I only saw GLO 2G (FORBIDDEN). There is no 3G to select. agent: Please may we know your device name and model type? TT user: Itel 1501 agent: Please select WCDMA only on it and revert with your experience. TT user: Only GSM is listed. Another thing is do I choose gloflat or glo secure agent: The issue reported has been escalated for resolution. Kindly be patient. TT For data plan use gloflat APN. For PAYU data connection at N1 per MB use the glosecure APN. TT user: Ok. I now understand agent: You are welcome Yemi, stay Unlimited! TT ### Response: Downloading speed is very slow in the Eleweran area. Tells customer to select £G (which customer doesn't see in list) same with WCDMA setting.

user: Why is it anything I buy from is always broken? agent: It is never our intention to sell faulty products and I do apologise if on this occasion this has happened. 1/2 if you DM us your details we will be able to look into this for you. ~ Vicky 2/2 user: I have to pay £30 in a taxi to Leeds with a bike to get it replaced. Bit of a joke... agent: Hello Anton, I am sorry to hear your bike is faulty. This is certainly not the quality of product we wish to provide to our customers... ...As this is a store collection this does have to be returned to store. I fully understand your frustration with having to return in a taxi ... to the store. For this to be rectified this can only be done in store. - Chery user: I get that. It’s more frustrating that its more money to be spent on this when it could have been avoided simply by having a working product agent: if things go wrong we try to make the return of an item easy as the way it was purchased, for store collected items, this is in store - Jase

Customer is complaining that the things he buys will remain broken always and to replace it with a faulty bike he used to spent 30 euro for the taxi. Agent apologised for not proving a quality product and updated to DM the details.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Why is it anything I buy from is always broken? agent: It is never our intention to sell faulty products and I do apologise if on this occasion this has happened. 1/2 if you DM us your details we will be able to look into this for you. ~ Vicky 2/2 user: I have to pay £30 in a taxi to Leeds with a bike to get it replaced. Bit of a joke... agent: Hello Anton, I am sorry to hear your bike is faulty. This is certainly not the quality of product we wish to provide to our customers... ...As this is a store collection this does have to be returned to store. I fully understand your frustration with having to return in a taxi ... to the store. For this to be rectified this can only be done in store. - Chery user: I get that. It’s more frustrating that its more money to be spent on this when it could have been avoided simply by having a working product agent: if things go wrong we try to make the return of an item easy as the way it was purchased, for store collected items, this is in store - Jase ### Response: Customer is complaining that the things he buys will remain broken always and to replace it with a faulty bike he used to spent 30 euro for the taxi. Agent apologised for not proving a quality product and updated to DM the details.

user: worst experience with amazon till date agent: I'm sorry about the unpleasant experience. Could you please let us know what went wrong so we can help you? user: i have ordered using amazon pay balance for first time and cash back of 20%is not credidted to account since 15days also Variety of information given by Customer service about single offer which to trust agent: I apologize for any confusion, we'd like to check this and help. Please share your details here and we'll reach out to you accordingly. user: sent to the link provided by u agent: Thanks for the confirmation. Our team will check all the details and reach out to you soon. user: how long already 24hrs over.😏 agent: That's strange, Akarsh. Could you check here: and let us know If you've received any email correspondence from the social media team regarding the issue?

Customer enquired about cash back of 20% not return from Amazon. Agent updated that the Team will get back and asked the customer to check the email corresponds to it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: worst experience with amazon till date agent: I'm sorry about the unpleasant experience. Could you please let us know what went wrong so we can help you? user: i have ordered using amazon pay balance for first time and cash back of 20%is not credidted to account since 15days also Variety of information given by Customer service about single offer which to trust agent: I apologize for any confusion, we'd like to check this and help. Please share your details here and we'll reach out to you accordingly. user: sent to the link provided by u agent: Thanks for the confirmation. Our team will check all the details and reach out to you soon. user: how long already 24hrs over.😏 agent: That's strange, Akarsh. Could you check here: and let us know If you've received any email correspondence from the social media team regarding the issue? ### Response: Customer enquired about cash back of 20% not return from Amazon. Agent updated that the Team will get back and asked the customer to check the email corresponds to it.

user: Name must be capital letter? agent: Hi, name correction has already been made accordingly. Kindly refer to your email for the revised itinerary. Thanks - Ed user: Thank you.. May I know is it the name must be all capital letter? agent: it does not matter if its in small or big letters.As long as the spelling is correct .it is fine..=) .Thanks-Emir user: May I know if I want change my flight charges will be how much? agent: You can go to Manage my booking in your AirAsia profile to change your flight date and time via modify, however>> >> flight change fee and fare difference(if new fare is higher) will be charged. You can only >> >> make changes up to 48 hours before schedule time departure. -Jimy

Customer is enquiring about entering name while booking a flight and about the additional charges for changing the flight. Agent states that the flight change fee along with fare difference will be charged and suggests to make changes up to 48 hour prior to scheduled departure.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Name must be capital letter? agent: Hi, name correction has already been made accordingly. Kindly refer to your email for the revised itinerary. Thanks - Ed user: Thank you.. May I know is it the name must be all capital letter? agent: it does not matter if its in small or big letters.As long as the spelling is correct .it is fine..=) .Thanks-Emir user: May I know if I want change my flight charges will be how much? agent: You can go to Manage my booking in your AirAsia profile to change your flight date and time via modify, however>> >> flight change fee and fare difference(if new fare is higher) will be charged. You can only >> >> make changes up to 48 hours before schedule time departure. -Jimy ### Response: Customer is enquiring about entering name while booking a flight and about the additional charges for changing the flight. Agent states that the flight change fee along with fare difference will be charged and suggests to make changes up to 48 hour prior to scheduled departure.

user: you have at least 8 if not more employees and only two of them are helping customers..... agent: Hi! Thank you for chatting. How can I help you? - AW user: Work on customer service please...... agent: I understand your concerns. Are you seeking assistance? - AW user: I'm at one of your stores and you have 8 employees not doing a thing.... agent: Please DM us providing the store information to further assist! - AW Hey Marshall, this really concerns us. Shoot us a DM and elaborate so that we can further assist. -Resolution SupervisorNP Hey Marshall, were you able to have your main issue addressed at the store? -Resolution Sup KS Hey, we hope that your issue was addressed at the store. A feedback can also be submitted on

Customer is complaining that the employees at the store are not helping customers. Agent requests for the store information and to submit a feedback.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: you have at least 8 if not more employees and only two of them are helping customers..... agent: Hi! Thank you for chatting. How can I help you? - AW user: Work on customer service please...... agent: I understand your concerns. Are you seeking assistance? - AW user: I'm at one of your stores and you have 8 employees not doing a thing.... agent: Please DM us providing the store information to further assist! - AW Hey Marshall, this really concerns us. Shoot us a DM and elaborate so that we can further assist. -Resolution SupervisorNP Hey Marshall, were you able to have your main issue addressed at the store? -Resolution Sup KS Hey, we hope that your issue was addressed at the store. A feedback can also be submitted on ### Response: Customer is complaining that the employees at the store are not helping customers. Agent requests for the store information and to submit a feedback.

user: my ps 4 just stopped working and won't let me out of safe mode agent: Do you have access to the option 5 Rebuild Database? user: What is the option 5 rebuild database agent: Scans the drive and creates a new database of all content. user: I can't get to that stage because I'm stuck here agent: Please turn off the console and disconnect all the cables from it for 3 minutes, then try again. user: I tried that and it still didn't work agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!

Customer is complaining that Ps4 stopped working. Agent updated that turn off the console and disconnect all the cables from it for about 3 minutes and also informed that follow them via twitter and send DM for further instructions.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my ps 4 just stopped working and won't let me out of safe mode agent: Do you have access to the option 5 Rebuild Database? user: What is the option 5 rebuild database agent: Scans the drive and creates a new database of all content. user: I can't get to that stage because I'm stuck here agent: Please turn off the console and disconnect all the cables from it for 3 minutes, then try again. user: I tried that and it still didn't work agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks! ### Response: Customer is complaining that Ps4 stopped working. Agent updated that turn off the console and disconnect all the cables from it for about 3 minutes and also informed that follow them via twitter and send DM for further instructions.

user: Hi, my last two runs are not syncing from Tom Tom? I've tried logging in again. Anything else i should do? agent: We'll take this one. What device, OS, and version of the NRC app are you using? user: Samsung galaxy 7/ android & version 2.9.1 (it synced today's run but not the previous 3 runs this month?) agent: Thanks for the info. Can you see those runs at user: No I can't agent: Could you pass us a screenshot of the Tom Tom runs that are not syncing over? user: It's actually only 2 runs not synced! 12.41 & 6.55 runs. agent: Thanks for the screenshots. Can you drop us a DM with your NikePlus email? Click the link below.

Customer is complaining about his last two runs are not sinking from tom tom and have tried logging in again. Agent updated to drop them a DM with their nike plus email and have provided the URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi, my last two runs are not syncing from Tom Tom? I've tried logging in again. Anything else i should do? agent: We'll take this one. What device, OS, and version of the NRC app are you using? user: Samsung galaxy 7/ android & version 2.9.1 (it synced today's run but not the previous 3 runs this month?) agent: Thanks for the info. Can you see those runs at user: No I can't agent: Could you pass us a screenshot of the Tom Tom runs that are not syncing over? user: It's actually only 2 runs not synced! 12.41 & 6.55 runs. agent: Thanks for the screenshots. Can you drop us a DM with your NikePlus email? Click the link below. ### Response: Customer is complaining about his last two runs are not sinking from tom tom and have tried logging in again. Agent updated to drop them a DM with their nike plus email and have provided the URL.

user: As always on a preorderday, your abysmal website makes it impossible to complete order. 3 weeks wait now 6 weeks. Youve lost a customer agent: Hi there, we're sorry to hear that, our website is very busy at the moment. Did you manage to pre-order in the end? user: Now it's saying there's going to be over 6 weeks wait for the device! agent: An estimated delivery period would be given during the pre-order process. Have you placed your order? user: Not if I have to wait that long for the phone agent: We recognise delays can be frustrating & will Reward Your Patience: user: Free Airtime doesn't mean much when the packages contain all of that Unlimited anyway? Or do you mean money off/credited money back? agent: Airtime credit 👍

Customer is not happy with the 6 weeks waiting time for its delivery once pre-ordering a device. Agent states that it is an estimated delivery time and will reward their patience with the airtime credit.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: As always on a preorderday, your abysmal website makes it impossible to complete order. 3 weeks wait now 6 weeks. Youve lost a customer agent: Hi there, we're sorry to hear that, our website is very busy at the moment. Did you manage to pre-order in the end? user: Now it's saying there's going to be over 6 weeks wait for the device! agent: An estimated delivery period would be given during the pre-order process. Have you placed your order? user: Not if I have to wait that long for the phone agent: We recognise delays can be frustrating & will Reward Your Patience: user: Free Airtime doesn't mean much when the packages contain all of that Unlimited anyway? Or do you mean money off/credited money back? agent: Airtime credit 👍 ### Response: Customer is not happy with the 6 weeks waiting time for its delivery once pre-ordering a device. Agent states that it is an estimated delivery time and will reward their patience with the airtime credit.

user: can you help? DL 121 from LGA diverted to JFK. No update from staff. Late for meetings. Can you give us an update please? Nothing Solid support guys... agent: Hello, Hamish! I am sorry about the diversion due to maintenance. Please accept my apology for any inconvenience that this has caused. *TCC user: Your staff at the gate can’t board us because the seat map won’t match. Surely this has happened before? Get it together. And a stock apology doesn’t cut it. We want a full refund. Have missed two meetings. You boarded us on a plane with a known issue. Who do I speak to about the refund? I guess you only reply to the easy questions and pat yourself on the back Still stranded at JFKwithout answers. 4:20 delay now. agent: I can offer you a refund on the flight. Shall I cancel your reservation and process a refund for both passengers? *TCC user: Are you joking? We’re waiting to board for the second time, we do not want to cancel, we want a refund. agent: We cannot offer a refund on a flight that you will fly. As a gesture of apology, I can offer both passengers a $100 voucher. It is... 1/2 ...good one year from date of issue and is nontransferable. *TCC 2/2 user: Amazing business you have here. You manage to not deliver the product we paid for, but still charge for it. Vouchers won’t be necessary. I won’t be flying with you again. agent: ...for any inconveniences and delays that this has caused. *TCC 2/2 The offer will remain open to you. This will be noted in your ticket numbers. Safety is Delta top priority, once again I apologize... 1/2

Customer having an issue that the staff at the gate can't board us because the seat map won't match and also customer wants the amount to be refund. Agent asked the customer shall i cancel the reservation and process a refund for both passengers and inform the customer that hey cannot offer a refund on a flight that they will fly.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: can you help? DL 121 from LGA diverted to JFK. No update from staff. Late for meetings. Can you give us an update please? Nothing Solid support guys... agent: Hello, Hamish! I am sorry about the diversion due to maintenance. Please accept my apology for any inconvenience that this has caused. *TCC user: Your staff at the gate can’t board us because the seat map won’t match. Surely this has happened before? Get it together. And a stock apology doesn’t cut it. We want a full refund. Have missed two meetings. You boarded us on a plane with a known issue. Who do I speak to about the refund? I guess you only reply to the easy questions and pat yourself on the back Still stranded at JFKwithout answers. 4:20 delay now. agent: I can offer you a refund on the flight. Shall I cancel your reservation and process a refund for both passengers? *TCC user: Are you joking? We’re waiting to board for the second time, we do not want to cancel, we want a refund. agent: We cannot offer a refund on a flight that you will fly. As a gesture of apology, I can offer both passengers a $100 voucher. It is... 1/2 ...good one year from date of issue and is nontransferable. *TCC 2/2 user: Amazing business you have here. You manage to not deliver the product we paid for, but still charge for it. Vouchers won’t be necessary. I won’t be flying with you again. agent: ...for any inconveniences and delays that this has caused. *TCC 2/2 The offer will remain open to you. This will be noted in your ticket numbers. Safety is Delta top priority, once again I apologize... 1/2 ### Response: Customer having an issue that the staff at the gate can't board us because the seat map won't match and also customer wants the amount to be refund. Agent asked the customer shall i cancel the reservation and process a refund for both passengers and inform the customer that hey cannot offer a refund on a flight that they will fly.

user: Hi I'm not able to sign up to agent: Hey there! Could you tell us what's happening exactly? We'll see what we can suggest /DF user: Here it is. agent: 1: Thanks! Could you let us know which country you're currently in? 2: On the other hand, we'd recommend deleting your previous tweet as it contains your private info /PL user: I'm from Kenya. agent: 1: Got it! We're still not available in Kenya. We're launching in new countries as often as possible. 2: Be sure to add your email at /PL user: You don't have specific dates for the launch? I'd like use the app. agent: We don't have any specific info to share about this, so make sure to keep an eye out for any updates /PL

As customer is unable to login or sign up to the particular website he loves to use the app. Here agent ask for the customer location and tells him to wait until l new launch which can be used in his location.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi I'm not able to sign up to agent: Hey there! Could you tell us what's happening exactly? We'll see what we can suggest /DF user: Here it is. agent: 1: Thanks! Could you let us know which country you're currently in? 2: On the other hand, we'd recommend deleting your previous tweet as it contains your private info /PL user: I'm from Kenya. agent: 1: Got it! We're still not available in Kenya. We're launching in new countries as often as possible. 2: Be sure to add your email at /PL user: You don't have specific dates for the launch? I'd like use the app. agent: We don't have any specific info to share about this, so make sure to keep an eye out for any updates /PL ### Response: As customer is unable to login or sign up to the particular website he loves to use the app. Here agent ask for the customer location and tells him to wait until l new launch which can be used in his location.

user: My dad is unimpressed with advertising a product as available when it's actually not available anywhere. agent: Hi, can you DM the item number & your delivery address postcode so I can check this for you? Tina user: Sure will do that now. It's false advertising to not have a product available nationwide but to leave it on the website as available. Pathetic. And this has been the case for the past 2 days. Not just a one off. agent: Hi Indi, can you send me over the cat number and your postcode please. Ryan user: I've done this already agent: Hi, it looks like this item is just currently out of stock due to it being a popular item. 1/3 If you text the cat number along with your post code or a store post code to 61201 you will recieve a text 2/2 back letting you know if we have stock and when this will next be in stock. 3/3

Customer is complaining about advertising a product as available when its actually not available. Agent informed the customer that the product is out of stock and inform to send the cat number along with post code by that they will come to know when the stock is available.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My dad is unimpressed with advertising a product as available when it's actually not available anywhere. agent: Hi, can you DM the item number & your delivery address postcode so I can check this for you? Tina user: Sure will do that now. It's false advertising to not have a product available nationwide but to leave it on the website as available. Pathetic. And this has been the case for the past 2 days. Not just a one off. agent: Hi Indi, can you send me over the cat number and your postcode please. Ryan user: I've done this already agent: Hi, it looks like this item is just currently out of stock due to it being a popular item. 1/3 If you text the cat number along with your post code or a store post code to 61201 you will recieve a text 2/2 back letting you know if we have stock and when this will next be in stock. 3/3 ### Response: Customer is complaining about advertising a product as available when its actually not available. Agent informed the customer that the product is out of stock and inform to send the cat number along with post code by that they will come to know when the stock is available.

user: Hi! My Samsung M3 portable hard drive is recognised in Disk Management on my Windows 10 laptop but it's not showing up in Windows Explorer for me to access the files and back up to. Any ideas please on what to do?! Thanks in advance. agent: It may be helpful to see how the drive is partitioned in Disk Management. Please share a screenshot of this. Did the drive previously work on this Windows 10 laptop? Any recent software updates? No secret zone set up for the M3 drive? user: Hi! Ok I will do. Sorry, currently away at the moment (helpful I know) but will send a screenshot over when I’m back, thanks! Hi again! Here is a screenshot of my disk management. I’m pretty sure I have used it since updating to Windows 10. I’m afraid I don’t know what a secret zone is! agent: It seems that the drive is corrupted. Have you tried it on another computer and or with another USB cable? Is it detected in Device Manager? Is it connected directly to the USB port of your computer? user: Oh right! I’m surprised by that as I only use it once every couple of months to back up my computer and have only had it for two years. I’ll try the things you’ve suggested, thanks! If it’s corrupted can I re-format it at all? It's connected directly to the USB port but still shows in disk management when it's unplugged. Can I do anything else? I don't mind losing everything that's on there. agent: Did you ever set up a password protected "Secret Zone" using the software that came with your M3? The drive should disappear from Disk Management if the drive is not installed on a USB port. Does Disk 1 show even after a reboot when the M3 drive is not installed? Let us know, user: No I didn’t. It did disappear, sorry I was getting confused! Disk 1 reappears when I plug the hard drive back in. I think it’s corrupted beyond repair unless you have any other solutions? agent: Can you initialize the drive by right clicking within the box that indicates the drive is not initialized? If disk cannot be initialized, you can try Diskpart but be careful using this to make sure the correct disk is chosen Both answers will erase data user: I’ve tried the diskpart solution but sadly that won’t let me initialise the drive after that either😩😩. agent: Given your description, if the drive will not initialize no matter what computer/port is tried, and diskpart also does not work, then the drive may be nonfunctional. Check your warranty/return options here

Customer is complaining about the corrupted external hard disk. Agent states that the drive may be nonfunctional.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi! My Samsung M3 portable hard drive is recognised in Disk Management on my Windows 10 laptop but it's not showing up in Windows Explorer for me to access the files and back up to. Any ideas please on what to do?! Thanks in advance. agent: It may be helpful to see how the drive is partitioned in Disk Management. Please share a screenshot of this. Did the drive previously work on this Windows 10 laptop? Any recent software updates? No secret zone set up for the M3 drive? user: Hi! Ok I will do. Sorry, currently away at the moment (helpful I know) but will send a screenshot over when I’m back, thanks! Hi again! Here is a screenshot of my disk management. I’m pretty sure I have used it since updating to Windows 10. I’m afraid I don’t know what a secret zone is! agent: It seems that the drive is corrupted. Have you tried it on another computer and or with another USB cable? Is it detected in Device Manager? Is it connected directly to the USB port of your computer? user: Oh right! I’m surprised by that as I only use it once every couple of months to back up my computer and have only had it for two years. I’ll try the things you’ve suggested, thanks! If it’s corrupted can I re-format it at all? It's connected directly to the USB port but still shows in disk management when it's unplugged. Can I do anything else? I don't mind losing everything that's on there. agent: Did you ever set up a password protected "Secret Zone" using the software that came with your M3? The drive should disappear from Disk Management if the drive is not installed on a USB port. Does Disk 1 show even after a reboot when the M3 drive is not installed? Let us know, user: No I didn’t. It did disappear, sorry I was getting confused! Disk 1 reappears when I plug the hard drive back in. I think it’s corrupted beyond repair unless you have any other solutions? agent: Can you initialize the drive by right clicking within the box that indicates the drive is not initialized? If disk cannot be initialized, you can try Diskpart but be careful using this to make sure the correct disk is chosen Both answers will erase data user: I’ve tried the diskpart solution but sadly that won’t let me initialise the drive after that either😩😩. agent: Given your description, if the drive will not initialize no matter what computer/port is tried, and diskpart also does not work, then the drive may be nonfunctional. Check your warranty/return options here ### Response: Customer is complaining about the corrupted external hard disk. Agent states that the drive may be nonfunctional.

user: Just want to let you know that nobody is working, I went to my nearest idea store 2 times but they are just giving excuses. agent: We are sorry for the inconvenience caused to you. We request you to elaborate your concern and share 1/2 the details of store full name, address with pin code and their contact details and 2/3 also provide your Idea number, so that we can assist you better. Regards, Vicky 3/3 We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care user: the store is in front of C 21 mall.Indore. agent: Sorry for trouble. Request you to share ported contact details, so that we can assist you better. Regards, Vicky user: ported contact details means? could you please call me? agent: Sorry for the trouble caused by our Idea store executive.We will take this as a feedback.Thank you for choosing Idea 1/2 Cellular Please DM your location with pincode so we can get in touch with you for best mnp offers.2/2 Rgds,Mohit

Customer is complaining about the interaction he had with the executives when he last visited to the nearest idea store. Agent is requesting to provide additional information regarding the idea store to assist better with the issue.f.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Just want to let you know that nobody is working, I went to my nearest idea store 2 times but they are just giving excuses. agent: We are sorry for the inconvenience caused to you. We request you to elaborate your concern and share 1/2 the details of store full name, address with pin code and their contact details and 2/3 also provide your Idea number, so that we can assist you better. Regards, Vicky 3/3 We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care user: the store is in front of C 21 mall.Indore. agent: Sorry for trouble. Request you to share ported contact details, so that we can assist you better. Regards, Vicky user: ported contact details means? could you please call me? agent: Sorry for the trouble caused by our Idea store executive.We will take this as a feedback.Thank you for choosing Idea 1/2 Cellular Please DM your location with pincode so we can get in touch with you for best mnp offers.2/2 Rgds,Mohit ### Response: Customer is complaining about the interaction he had with the executives when he last visited to the nearest idea store. Agent is requesting to provide additional information regarding the idea store to assist better with the issue.f.

user: assuming the 16:03 Bristol Parkway - London Paddington can’t be held?? On the delayed 15:41 BTM - Parkway, currently due into parkway 11 mins late at 16:03 Never mind, getting more & more delayed now. Seriously hate the trains. Given myself 2 hours spare to get to my final destination & now looking unlikely that’ll be enough time. agent: Hi Natasha. Sorry for the delay. The 15:41 service was delayed due to following a late running preceding service. Apologies for the problems this has caused. The next train to London Paddington us at 16:33. Lewis user: Ok, so due into London 40 mins later than planned (assuming we aren’t delayed further...🙃), as the 16:33 takes 10 mins longer than the 16:03. At what point does this journey qualify for a refund (partial or otherwise)? So stressed. agent: If delayed by an hour on that journey you can claim compensation. Lewis user: Beginning to look likely. Any idea when the signal problems will be fixed - currently stuck at didcot parkway with no departure est. Signal issues are so common in this area I’ve lost track of how often I’ve been delayed here. agent: That service is currently expected to reach Paddington at 18:37. Apologies again for the delay. Lewis user: Finally arrived nearly 1hr 30mins late due to delays. Assume I can’t claim as the delays were split on 2 trains? Going to miss the first half of the show I’m due to see. Overall a great Friday 🙁 agent: Hi Natasha. Really sorry for this. Including train times what full journey did you make please? - Josh

Customer is complaining about the delayed journey by 1hr 30mins. Agent states that the compensation can be claimed if the delay is over an hour.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: assuming the 16:03 Bristol Parkway - London Paddington can’t be held?? On the delayed 15:41 BTM - Parkway, currently due into parkway 11 mins late at 16:03 Never mind, getting more & more delayed now. Seriously hate the trains. Given myself 2 hours spare to get to my final destination & now looking unlikely that’ll be enough time. agent: Hi Natasha. Sorry for the delay. The 15:41 service was delayed due to following a late running preceding service. Apologies for the problems this has caused. The next train to London Paddington us at 16:33. Lewis user: Ok, so due into London 40 mins later than planned (assuming we aren’t delayed further...🙃), as the 16:33 takes 10 mins longer than the 16:03. At what point does this journey qualify for a refund (partial or otherwise)? So stressed. agent: If delayed by an hour on that journey you can claim compensation. Lewis user: Beginning to look likely. Any idea when the signal problems will be fixed - currently stuck at didcot parkway with no departure est. Signal issues are so common in this area I’ve lost track of how often I’ve been delayed here. agent: That service is currently expected to reach Paddington at 18:37. Apologies again for the delay. Lewis user: Finally arrived nearly 1hr 30mins late due to delays. Assume I can’t claim as the delays were split on 2 trains? Going to miss the first half of the show I’m due to see. Overall a great Friday 🙁 agent: Hi Natasha. Really sorry for this. Including train times what full journey did you make please? - Josh ### Response: Customer is complaining about the delayed journey by 1hr 30mins. Agent states that the compensation can be claimed if the delay is over an hour.

user: left my laptop on the flight down from Edinburgh. Your new lost property procedures are a shambles. Nobody knows what to do and to have to wait 24 hours is shocking. Seat 1a in club Europe. Shocking agent: Hi Craig, anything left on board that's found, is handed in to Lost Property at the airport. It can take over 24 hours to be logged 1/2 user: I was a domestic flight so no security issues so why can’t it be sent directly from the aircraft to the lost property section which in 25 meters as the crow flys from where we disembarked. I’m flying back now so a wasted day as NO presentation. My fault but this new system is . I was also sent from person to person as the new rules are confusing as well as being on hold for 1 hour at the baggage office. In the end I drive back to LHR to try and retrieve it but with NO luck agent: We're sorry this has caused you problems today, Craig. Unfortunately it's not always as simple as sending the item to lost property. It 1/2 has to be located and logged before we can reunite it with the passenger. You will need to continue to contact the airport directly. 2/2 user: A teddy bear I understand but a laptop off a domestic flight in the club Europe cabin and a return flight the same day needs a quicker processing time. Also to wait 1 hour on the phone and then they hang up is shocking. Not a good switch BA. “Found items can take up to 7 days to reach us from aircrafts” at what point do you go back to the old system. My work are furious, meeting in london was a no go and now having to borrow one for a trip today. agent: Hi Craig, we're sorry for the problems you've had contacting Lost Property, and for the inconvenience of being without your laptop. We hope you're reunited with it soon.

Customer is complaining about the new lost property procedures where nobody knows what to do and has to wait for 24 hrs since they have left the laptop on the flight down from Edinburgh. Agent apologies for the problems they have with lost property and for the inconvenience of being without their laptop.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: left my laptop on the flight down from Edinburgh. Your new lost property procedures are a shambles. Nobody knows what to do and to have to wait 24 hours is shocking. Seat 1a in club Europe. Shocking agent: Hi Craig, anything left on board that's found, is handed in to Lost Property at the airport. It can take over 24 hours to be logged 1/2 user: I was a domestic flight so no security issues so why can’t it be sent directly from the aircraft to the lost property section which in 25 meters as the crow flys from where we disembarked. I’m flying back now so a wasted day as NO presentation. My fault but this new system is . I was also sent from person to person as the new rules are confusing as well as being on hold for 1 hour at the baggage office. In the end I drive back to LHR to try and retrieve it but with NO luck agent: We're sorry this has caused you problems today, Craig. Unfortunately it's not always as simple as sending the item to lost property. It 1/2 has to be located and logged before we can reunite it with the passenger. You will need to continue to contact the airport directly. 2/2 user: A teddy bear I understand but a laptop off a domestic flight in the club Europe cabin and a return flight the same day needs a quicker processing time. Also to wait 1 hour on the phone and then they hang up is shocking. Not a good switch BA. “Found items can take up to 7 days to reach us from aircrafts” at what point do you go back to the old system. My work are furious, meeting in london was a no go and now having to borrow one for a trip today. agent: Hi Craig, we're sorry for the problems you've had contacting Lost Property, and for the inconvenience of being without your laptop. We hope you're reunited with it soon. ### Response: Customer is complaining about the new lost property procedures where nobody knows what to do and has to wait for 24 hrs since they have left the laptop on the flight down from Edinburgh. Agent apologies for the problems they have with lost property and for the inconvenience of being without their laptop.

user: opponent not found FIFA17 on xbox360 (NAT1 and all ports are open) help me! agent: Hey there. Are you still unable to find a match? If so can you dm your GT and a picture of your Network Statistics? user: GT: Carmelofenix92 agent: Thanks for that info. To be sure, are you able to find online matches on other games? Have you tried resetting your network by unplugging your router and modem for a solid 5 minutes? user: Yes i do , but never change Yes, i try with wolfenstein but i can’t play in new match on line agent: Alright, so multiple games are affected? Let's next have you clear your cache redownload your profile Any difference after that? user: I’ve clean the cache and redownload my profile but the problem persists! agent: Could you send us a picture of what is appearing on your screen when you are unable to play online?

Customer is complaining that the opponent not found FIFA17 on xbox 360. Agent suggest him to send a picture of what is appearing on the screen when they are unable to play online.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: opponent not found FIFA17 on xbox360 (NAT1 and all ports are open) help me! agent: Hey there. Are you still unable to find a match? If so can you dm your GT and a picture of your Network Statistics? user: GT: Carmelofenix92 agent: Thanks for that info. To be sure, are you able to find online matches on other games? Have you tried resetting your network by unplugging your router and modem for a solid 5 minutes? user: Yes i do , but never change Yes, i try with wolfenstein but i can’t play in new match on line agent: Alright, so multiple games are affected? Let's next have you clear your cache redownload your profile Any difference after that? user: I’ve clean the cache and redownload my profile but the problem persists! agent: Could you send us a picture of what is appearing on your screen when you are unable to play online? ### Response: Customer is complaining that the opponent not found FIFA17 on xbox 360. Agent suggest him to send a picture of what is appearing on the screen when they are unable to play online.

user: hi, I’m having troubles transferring music to my phone all of a sudden agent: Thanks for reaching out. We'd be happy to help. Could you tell us more about what's happening when you transfer music? user: It shows this and doesn’t copy agent: Thanks for the photo. Does an error ever come up, or does it just get stuck on that step? user: It says the previous picture and goes back the apple logo agent: Okay. Let's make sure that iTunes is running the latest version so we can rule that out as a cause. user: I updated on the latest update I got agent: Perfect. It's a little difficult to tell from the screenshots; can you let us know if you're using a Mac or a PC with iTunes? user: Pc with iTunes agent: Thanks! Let's continue our conversation in DM.

Customer complains that they are unable to transfer the music to the phone. Agent asks to DM for further conversation.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi, I’m having troubles transferring music to my phone all of a sudden agent: Thanks for reaching out. We'd be happy to help. Could you tell us more about what's happening when you transfer music? user: It shows this and doesn’t copy agent: Thanks for the photo. Does an error ever come up, or does it just get stuck on that step? user: It says the previous picture and goes back the apple logo agent: Okay. Let's make sure that iTunes is running the latest version so we can rule that out as a cause. user: I updated on the latest update I got agent: Perfect. It's a little difficult to tell from the screenshots; can you let us know if you're using a Mac or a PC with iTunes? user: Pc with iTunes agent: Thanks! Let's continue our conversation in DM. ### Response: Customer complains that they are unable to transfer the music to the phone. Agent asks to DM for further conversation.

user: So which stores in Central Scotland are stocking this ? Tried 3 stores in Edinburgh several times. Nada #volcanicvindaloo agent: (1/2) Morning! 😁 Sorry you've had difficulty picking it up! The curry is extremely popular and is almost literally flying off (2/2) the shelves! For the best chance of grabbing one, it's best to go early in the morning. Hope this helps! - Adam user: So which stores in central Scotland? Tried 5 shops all early morning. #volcanicvindaloo agent: Oh, sorry about that! Can you let me know which stores it is that you've tried, please? - Adam user: Tried The Gyle, Granton, Ferry Road, Livingston and Bathgate agent: I've spoken to the Hunters Tryst store who have some stock, but the curries are sold on a first come fist served basis. - Adam user: Thanks Adam, I appreciate your help. agent: No problem, sorry again for the difficulties you've had. Hope you have a lovely weekend 😃 - Adam

Customer wants to know which store is central scotland as the gyle, granton, ferry road, livingston and bathgate are the five places where customer had tried to find. Agent informed the customer that they will inform the hunters and also informed that the curries are provided in first comes first serves order.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: So which stores in Central Scotland are stocking this ? Tried 3 stores in Edinburgh several times. Nada #volcanicvindaloo agent: (1/2) Morning! 😁 Sorry you've had difficulty picking it up! The curry is extremely popular and is almost literally flying off (2/2) the shelves! For the best chance of grabbing one, it's best to go early in the morning. Hope this helps! - Adam user: So which stores in central Scotland? Tried 5 shops all early morning. #volcanicvindaloo agent: Oh, sorry about that! Can you let me know which stores it is that you've tried, please? - Adam user: Tried The Gyle, Granton, Ferry Road, Livingston and Bathgate agent: I've spoken to the Hunters Tryst store who have some stock, but the curries are sold on a first come fist served basis. - Adam user: Thanks Adam, I appreciate your help. agent: No problem, sorry again for the difficulties you've had. Hope you have a lovely weekend 😃 - Adam ### Response: Customer wants to know which store is central scotland as the gyle, granton, ferry road, livingston and bathgate are the five places where customer had tried to find. Agent informed the customer that they will inform the hunters and also informed that the curries are provided in first comes first serves order.

user: used to be my favorite airline, looking like it's time to move on agent: We regret if we've missed a chance to better serve you, Richard. Is there anything we can help you with here? user: Yeah, stop cancelling all my flights and go back to having good customer service agent: Sorry for the irregular operations. We'll work to get you to your destination ASAP; reach out to our Reservations Agents for any help. user: I did. Did y'all get new management or something? What's changed in the last year or two? agent: We're always growing and developing, but we aim for the best overall Customer Experience - no matter what. Apologies if we let you down. user: Are you a bot? agent: No bots here! Just real People trying to help you as best we can.

Customer asking to stop cancelling all his flights and go back to having good customer service. Agent is updated that he will work to get to his destination asap and reach out to his reservation agents for any help.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: used to be my favorite airline, looking like it's time to move on agent: We regret if we've missed a chance to better serve you, Richard. Is there anything we can help you with here? user: Yeah, stop cancelling all my flights and go back to having good customer service agent: Sorry for the irregular operations. We'll work to get you to your destination ASAP; reach out to our Reservations Agents for any help. user: I did. Did y'all get new management or something? What's changed in the last year or two? agent: We're always growing and developing, but we aim for the best overall Customer Experience - no matter what. Apologies if we let you down. user: Are you a bot? agent: No bots here! Just real People trying to help you as best we can. ### Response: Customer asking to stop cancelling all his flights and go back to having good customer service. Agent is updated that he will work to get to his destination asap and reach out to his reservation agents for any help.

user: ridiculous service already resetted the router and second time the internet goes out agent: We are sorry to see that the internet is out. Is the internet light currently lit on your router? user: Yes both lights are on agent: Thank you. Is the internet light red or white? user: The globe and bottom ones are both white agent: Hi Shirley, Have you reset your battery back up box? user: Yes i did it came back for an hour and the wifi service went again agent: Thanks again. So the internet light is red again? user: No it came back again hopefully the service does not go again thank you! agent: Great, please let us know if we can be of further assistance.

Customer is complaining about the internet and wifi service issue. Agent is asking to reset battery back up and to reach out for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: ridiculous service already resetted the router and second time the internet goes out agent: We are sorry to see that the internet is out. Is the internet light currently lit on your router? user: Yes both lights are on agent: Thank you. Is the internet light red or white? user: The globe and bottom ones are both white agent: Hi Shirley, Have you reset your battery back up box? user: Yes i did it came back for an hour and the wifi service went again agent: Thanks again. So the internet light is red again? user: No it came back again hopefully the service does not go again thank you! agent: Great, please let us know if we can be of further assistance. ### Response: Customer is complaining about the internet and wifi service issue. Agent is asking to reset battery back up and to reach out for further assistance.

user: when will the dark choc digestives be rolled out to all stores? I need teh chokky bikkez!! :) agent: Hi, they should be available to buy now in stores. Can you DM me your postcode? I'll check your local stores. Thanks - Gemma user: Use NG18 2AH as that my old work near home :) agent: Hi Olly. I can confirm this store has a high stock level of this product. So stock up and enjoy! :) - Alisha. user: Which one? Oak tree or Chesterfield road? And where should they be stocked? I've checked oak tree today and no dark choc bix :( agent: Hi Olly, sorry we weren't more specific it was the chesterfield road store that has them in stock. user: Oh sweet. I'm all over that tomorrow. Thanks for your help :) Today, my dreams of dunkin dark choc bix in my T were crushed when I arrive at the ches rd store 2b told they had no stock. I r sad panda. They also checked all local stores. No dark choc digestives (Tesco brand) anywhere. Help me, Tesco. Tears run from my face :'( <\3 agent: Hey Olly, I totally understand your disappointment. Can you tell me if its the North store or the South store, so I can double check? - Beth user: Hi beth, I went to the main Chesterfield road store, the big one in Mansfield. They checked all local stock though and there was none. :'( agent: Hi, I'm sorry that there was no dark chocolate digestive biscuits. The store had a delivery and the biscuits are on the shelf . TY - Eve user: Ok so Chesterfield road Mansfield store has them now? agent: Hi Olly, that's correct :). Looks like your tea dunking dream is back on the cards.- Peter user: Oh I hope so Peter. My choc bic craving is through the roof. Thanks to you all for your assistance. Fingers crossed :) Can you check the Mansfield Chesterfield Rd store stock of this product as I'm gonna go soon :) agent: Hi Olly, I have checked the store and they do have stock of the Mcvities Biscuits on aisle 8, enjoy!! TY - Jill user: Its the tesco brand ones, and they did have them today so I bought 3 packs. They are accidentally vegan biscuits you see :) McVit are not. agent: Hi Olly, I'm so glad you managed to get the Tesco own brand choccie bics. Dark chocolate is my favourite kind too. Enjoy! :) - Liz

Customer enquiring that when will the dark choc digestives be rolled out in all stores. Agent replying that they should be available to buy now in stores and DM his postcode and he will check their local stores.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: when will the dark choc digestives be rolled out to all stores? I need teh chokky bikkez!! :) agent: Hi, they should be available to buy now in stores. Can you DM me your postcode? I'll check your local stores. Thanks - Gemma user: Use NG18 2AH as that my old work near home :) agent: Hi Olly. I can confirm this store has a high stock level of this product. So stock up and enjoy! :) - Alisha. user: Which one? Oak tree or Chesterfield road? And where should they be stocked? I've checked oak tree today and no dark choc bix :( agent: Hi Olly, sorry we weren't more specific it was the chesterfield road store that has them in stock. user: Oh sweet. I'm all over that tomorrow. Thanks for your help :) Today, my dreams of dunkin dark choc bix in my T were crushed when I arrive at the ches rd store 2b told they had no stock. I r sad panda. They also checked all local stores. No dark choc digestives (Tesco brand) anywhere. Help me, Tesco. Tears run from my face :'( <\3 agent: Hey Olly, I totally understand your disappointment. Can you tell me if its the North store or the South store, so I can double check? - Beth user: Hi beth, I went to the main Chesterfield road store, the big one in Mansfield. They checked all local stock though and there was none. :'( agent: Hi, I'm sorry that there was no dark chocolate digestive biscuits. The store had a delivery and the biscuits are on the shelf . TY - Eve user: Ok so Chesterfield road Mansfield store has them now? agent: Hi Olly, that's correct :). Looks like your tea dunking dream is back on the cards.- Peter user: Oh I hope so Peter. My choc bic craving is through the roof. Thanks to you all for your assistance. Fingers crossed :) Can you check the Mansfield Chesterfield Rd store stock of this product as I'm gonna go soon :) agent: Hi Olly, I have checked the store and they do have stock of the Mcvities Biscuits on aisle 8, enjoy!! TY - Jill user: Its the tesco brand ones, and they did have them today so I bought 3 packs. They are accidentally vegan biscuits you see :) McVit are not. agent: Hi Olly, I'm so glad you managed to get the Tesco own brand choccie bics. Dark chocolate is my favourite kind too. Enjoy! :) - Liz ### Response: Customer enquiring that when will the dark choc digestives be rolled out in all stores. Agent replying that they should be available to buy now in stores and DM his postcode and he will check their local stores.

user: is it possible to fly standby on the 3:15pm flight from SEA to PHX? I’m on the 650pm flight agent: Hello, Grant. Yes, this standby listing for the 315P flight is available for $75. *ARD user: How long is the list? Is there a good chance I can sneak on? agent: You have a chance to make it on this flight. *ARD user: Can I charge that at airport when I check in and put my bag on that flight? agent: Yes. *ARD user: Fingers crossed! Decided to try standby for the 3:15 flight!! ! agent: Good luck! Thanks for choosing to fly with us. ✈ *AMC

Customer is enquiring the agent regarding that is it possible to fly standby on the 3:15pm from SEA to PHX. Agent is updated yes standby listing forthe 3:15pm is available for $75.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is it possible to fly standby on the 3:15pm flight from SEA to PHX? I’m on the 650pm flight agent: Hello, Grant. Yes, this standby listing for the 315P flight is available for $75. *ARD user: How long is the list? Is there a good chance I can sneak on? agent: You have a chance to make it on this flight. *ARD user: Can I charge that at airport when I check in and put my bag on that flight? agent: Yes. *ARD user: Fingers crossed! Decided to try standby for the 3:15 flight!! ! agent: Good luck! Thanks for choosing to fly with us. ✈ *AMC ### Response: Customer is enquiring the agent regarding that is it possible to fly standby on the 3:15pm from SEA to PHX. Agent is updated yes standby listing forthe 3:15pm is available for $75.

user: I am going to upload the video of worst performance of Idea 4G network. agent: Sorry for trouble..We are here to help you.Please DM us your idea number and alternate number to assist you better. user: Well you didn't reply on my other tweets. But you replied on this one. agent: Apologies for the trouble. Please DM us your Idea number & alternate number to assist you further. Regards, Darshan. user: 3rd class customer care service. agent: Sorry for the inconvenience caused. We have noted your concern. Our team will get in touch with you soon. Regards,Sneha. user: 1/2. Dear Idea, when I politely asked u for solution on my issue u simply disregarded me. 2/2. After 2 or 3 days u found my no. N suddenly started taking care of my issue. Please do the market survey? Then u will know what maximum idea users thinking about ur 4g service No one is happy with u agent: We tried contacting you but same was disconnected from your side. Kindly get back to us for further assistance. Rgds, Heetali. user: I am not interested in receiving your call. I know your answers. agent: Sorry for the trouble. Kindly share your convenient time to get in touch with you. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care

The customer is complaining that the idea 4g network was not at all good and they about to post a video regarding that. The agent asked to dm their idea number and along with the alternate number for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I am going to upload the video of worst performance of Idea 4G network. agent: Sorry for trouble..We are here to help you.Please DM us your idea number and alternate number to assist you better. user: Well you didn't reply on my other tweets. But you replied on this one. agent: Apologies for the trouble. Please DM us your Idea number & alternate number to assist you further. Regards, Darshan. user: 3rd class customer care service. agent: Sorry for the inconvenience caused. We have noted your concern. Our team will get in touch with you soon. Regards,Sneha. user: 1/2. Dear Idea, when I politely asked u for solution on my issue u simply disregarded me. 2/2. After 2 or 3 days u found my no. N suddenly started taking care of my issue. Please do the market survey? Then u will know what maximum idea users thinking about ur 4g service No one is happy with u agent: We tried contacting you but same was disconnected from your side. Kindly get back to us for further assistance. Rgds, Heetali. user: I am not interested in receiving your call. I know your answers. agent: Sorry for the trouble. Kindly share your convenient time to get in touch with you. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care ### Response: The customer is complaining that the idea 4g network was not at all good and they about to post a video regarding that. The agent asked to dm their idea number and along with the alternate number for further assistance.

user: Hey - what's the difference between flight nikes and "other" miles? Thanks! agent: Hi Courtney. I've never heard of flight "nikes." *TMS user: Sorry autocorrect. Difference between flight miles and other miles. agent: Flight miles are what you earn with the miles actually flown. Other items are for Medallion Status. *TMS user: Can you use both towards flights? agent: No, you can only use the flight miles earned toward a flight. It may show as "Total Available Miles." *TMS user: So then what was the point of me being given 40k miles to switch my flight when I can't even use them for other flights? agent: You can use them for other flights. Send me your SkyMiles number, please. Thanks. *TMS

Customer inquiring about differences b/w flight miles & other miles. Agent provided necessary information n ask the customer skyline no for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey - what's the difference between flight nikes and "other" miles? Thanks! agent: Hi Courtney. I've never heard of flight "nikes." *TMS user: Sorry autocorrect. Difference between flight miles and other miles. agent: Flight miles are what you earn with the miles actually flown. Other items are for Medallion Status. *TMS user: Can you use both towards flights? agent: No, you can only use the flight miles earned toward a flight. It may show as "Total Available Miles." *TMS user: So then what was the point of me being given 40k miles to switch my flight when I can't even use them for other flights? agent: You can use them for other flights. Send me your SkyMiles number, please. Thanks. *TMS ### Response: Customer inquiring about differences b/w flight miles & other miles. Agent provided necessary information n ask the customer skyline no for further assistance.

user: why is the SPM in free for all different? Says I have a 3 to 5 spm in games even tho I get 3000+ in 5 mins? agent: Hi! What platform are you playing on? What is your Gamertag? If possible, provide me with a video showing what you're seeing. user: PS4, gamer tag Livid_cN... free for all is destroying my SPM because for a 6 min game it's saying I'm only getting 4 score which is weird to me unless I'm not understanding something. Leaderboards say I avg. A 3.61.. shouldn't that be 361? agent: Is this occurring on all matches? Also, please exit the leaderboard menu and relaunch it. Is it still displaying the values as such (0.00)? user: Exited and relaunched and still showing the same. Raised it to 3.63 tho lol. Yes this is happening every match. You can see my last 5 match spm in the one pic and I can give you an updated pic because I been playing all morning. Thanks for the help and quick response. agent: I will go ahead and get this looked into. Apologies for any frustrations this may have caused. user: I appreciate that. Thank you for looking into it. agent: You're welcome Michael, here to help! Let me know if I can assist you on a separate matter.

Customer is saying that why in free for all different. Customer says he have a 3 to 5 spm even if it gets 3000+ in 5 mins. Agent asked the customer about the platform of game and gametag.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why is the SPM in free for all different? Says I have a 3 to 5 spm in games even tho I get 3000+ in 5 mins? agent: Hi! What platform are you playing on? What is your Gamertag? If possible, provide me with a video showing what you're seeing. user: PS4, gamer tag Livid_cN... free for all is destroying my SPM because for a 6 min game it's saying I'm only getting 4 score which is weird to me unless I'm not understanding something. Leaderboards say I avg. A 3.61.. shouldn't that be 361? agent: Is this occurring on all matches? Also, please exit the leaderboard menu and relaunch it. Is it still displaying the values as such (0.00)? user: Exited and relaunched and still showing the same. Raised it to 3.63 tho lol. Yes this is happening every match. You can see my last 5 match spm in the one pic and I can give you an updated pic because I been playing all morning. Thanks for the help and quick response. agent: I will go ahead and get this looked into. Apologies for any frustrations this may have caused. user: I appreciate that. Thank you for looking into it. agent: You're welcome Michael, here to help! Let me know if I can assist you on a separate matter. ### Response: Customer is saying that why in free for all different. Customer says he have a 3 to 5 spm even if it gets 3000+ in 5 mins. Agent asked the customer about the platform of game and gametag.

user: MaJ 11.0.2 Merci pour votre cadeau empoisonné mon téléphone qui est neuf est bloqué agent: We offer support via Twitter in English. Contact us for help in your preferred language here: user: the latest update 11 it's downright bug and my phone the touch no longer works i cant coming back to 10.3.3 agent: Have you tried restarting your iPhone since you noticed this happening? user: Yes i restarting my phone a lot of time ( i dont have any app or video in this phone) but since i updated lot of problem. I have call the apple assistancebut they cant do anything they just told me wait new update ..... agent: We'd like to look into this with you. Meet us in DM.

Customer has restart his phone but unable to make an update. Agent updated to DM and provided URL for the further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: MaJ 11.0.2 Merci pour votre cadeau empoisonné mon téléphone qui est neuf est bloqué agent: We offer support via Twitter in English. Contact us for help in your preferred language here: user: the latest update 11 it's downright bug and my phone the touch no longer works i cant coming back to 10.3.3 agent: Have you tried restarting your iPhone since you noticed this happening? user: Yes i restarting my phone a lot of time ( i dont have any app or video in this phone) but since i updated lot of problem. I have call the apple assistancebut they cant do anything they just told me wait new update ..... agent: We'd like to look into this with you. Meet us in DM. ### Response: Customer has restart his phone but unable to make an update. Agent updated to DM and provided URL for the further assistance.

user: About to drop agent: Hey, this doesn't sound good. Can you let us know the device/OS and Spotify version you're using? We'll check it out /NY user: iPhone 6 Plus/iOS 11.0.3 and I’m using Spotify mobile ver. 8.4.22.515 agent: Thanks. Just to check, are you getting any error messages? If so, a screenshot of it will be handy. We'll take a look /NY user: No error message. The player disappears when you click on a song and the app doesn’t appear to be doing anything. agent: Hmm. Can you try logging out of Spotify, restarting your device, and logging back in to see if that helps? Keep us posted /NY user: Gave it a shot. Still running into the same bug. agent: Got it. Can you try the steps here for us: user: Dang. Tried the reinstall and still can’t get my Frank. agent: Alright. Can you DM us your account's email address? We'll check things behind the scenes /NY

Customer complains that he is unable to play a music in Spotify music app. Agent updated the customer to DM for account information to further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: About to drop agent: Hey, this doesn't sound good. Can you let us know the device/OS and Spotify version you're using? We'll check it out /NY user: iPhone 6 Plus/iOS 11.0.3 and I’m using Spotify mobile ver. 8.4.22.515 agent: Thanks. Just to check, are you getting any error messages? If so, a screenshot of it will be handy. We'll take a look /NY user: No error message. The player disappears when you click on a song and the app doesn’t appear to be doing anything. agent: Hmm. Can you try logging out of Spotify, restarting your device, and logging back in to see if that helps? Keep us posted /NY user: Gave it a shot. Still running into the same bug. agent: Got it. Can you try the steps here for us: user: Dang. Tried the reinstall and still can’t get my Frank. agent: Alright. Can you DM us your account's email address? We'll check things behind the scenes /NY ### Response: Customer complains that he is unable to play a music in Spotify music app. Agent updated the customer to DM for account information to further assistance.

user: After many hours researching, troubleshooting and support, still can not access my #AppleMusic playlists on my #iphones. What next!? ! agent: Let's look into what's going on with your Apple Music playlists. What was happening when you try to open them? user: Been on chat and phone support 3 times for 6+ hours without a solution. Seems like we’ve tried everything...even factory reset to phone. Work iMac and home MacBook sync everything fine. Work iPhone syncs everything but playlists. Personal iPhone doesn’t sync any...hold on... Just looked at personal iPhone and EVERYTHING IS SYNCING!!! Progress! We did a factory reset yesterday and nothing was working. I suspect... The restrictive wi-if at work was choking our progress. Now I need to get playlists to sync on my work iPhone. agent: That's wonderful news! Were you able to sync the rest of your Music? user: On my personal phone, yes. Still no playlists on my work phone. May try factory reset on that one as well. Seems to have been the solution. agent: Let us know in DM if you'd like to move forward with us, we're happy to help in any way we can.

Customer is complaining that after many hours of troubleshooting still can not access apple music playlists on his iphone. Agent suggest him to DM if they would like to move forward with them so they can help in any way .

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: After many hours researching, troubleshooting and support, still can not access my #AppleMusic playlists on my #iphones. What next!? ! agent: Let's look into what's going on with your Apple Music playlists. What was happening when you try to open them? user: Been on chat and phone support 3 times for 6+ hours without a solution. Seems like we’ve tried everything...even factory reset to phone. Work iMac and home MacBook sync everything fine. Work iPhone syncs everything but playlists. Personal iPhone doesn’t sync any...hold on... Just looked at personal iPhone and EVERYTHING IS SYNCING!!! Progress! We did a factory reset yesterday and nothing was working. I suspect... The restrictive wi-if at work was choking our progress. Now I need to get playlists to sync on my work iPhone. agent: That's wonderful news! Were you able to sync the rest of your Music? user: On my personal phone, yes. Still no playlists on my work phone. May try factory reset on that one as well. Seems to have been the solution. agent: Let us know in DM if you'd like to move forward with us, we're happy to help in any way we can. ### Response: Customer is complaining that after many hours of troubleshooting still can not access apple music playlists on his iphone. Agent suggest him to DM if they would like to move forward with them so they can help in any way .

user: I need to do an grocery online order is there a maximum number of an individual item I can order? I need lots of flour and shaving foam for a show I’m working on agent: Hi Ruth, thanks for getting in touch. This is a hard question to answer as certain items in-store have a bulk buy limit and others don't. With regards to Flour & Shaving Foam I can't see why we would have a limit on these. 1/2 When ordering you can add "Picker Notes" so my colleagues in store can substitute you with an alternative should there not be enough of the item you have requested. I hope this helps. TY - Chris user: That’s great I never knew about picker notes! It wouldn’t matter what sort of flour so I could add that. I knew some items were restricted to stop bulk buying but didn’t know what was included agent: Hi Ruth, the problem with something like this is not just the weight restrictions that come into play but also we need to ensure that all stock isn't going to just one customer. So they've got to consider in-store customers as well 1/3 Would you mind sending me a DM with your postcode, quantities and which ones you were after please? I'll then check which store serves you to see if they can meet a large amount on a delivery 2/3 It's possible that it may require you to go in to the store and make a customer order to have the items ordered in specifically for you. What day were you planning on making the order for please? - David 3/3 user: I’ll probably place order today for delivery Monday of next week if I get the amount I need there will probably be s couple more orders if same items until 6th January. If I do an order in store can that still be delivered? Will do’ I think I’ve just sent a Dm I’m not good with tech! agent: Hi Ruth, I have responded to your DM :) TY - Kelly.

Customer wants to order grocery online. Agent is comforming the day when orderwill be placed.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I need to do an grocery online order is there a maximum number of an individual item I can order? I need lots of flour and shaving foam for a show I’m working on agent: Hi Ruth, thanks for getting in touch. This is a hard question to answer as certain items in-store have a bulk buy limit and others don't. With regards to Flour & Shaving Foam I can't see why we would have a limit on these. 1/2 When ordering you can add "Picker Notes" so my colleagues in store can substitute you with an alternative should there not be enough of the item you have requested. I hope this helps. TY - Chris user: That’s great I never knew about picker notes! It wouldn’t matter what sort of flour so I could add that. I knew some items were restricted to stop bulk buying but didn’t know what was included agent: Hi Ruth, the problem with something like this is not just the weight restrictions that come into play but also we need to ensure that all stock isn't going to just one customer. So they've got to consider in-store customers as well 1/3 Would you mind sending me a DM with your postcode, quantities and which ones you were after please? I'll then check which store serves you to see if they can meet a large amount on a delivery 2/3 It's possible that it may require you to go in to the store and make a customer order to have the items ordered in specifically for you. What day were you planning on making the order for please? - David 3/3 user: I’ll probably place order today for delivery Monday of next week if I get the amount I need there will probably be s couple more orders if same items until 6th January. If I do an order in store can that still be delivered? Will do’ I think I’ve just sent a Dm I’m not good with tech! agent: Hi Ruth, I have responded to your DM :) TY - Kelly. ### Response: Customer wants to order grocery online. Agent is comforming the day when orderwill be placed.

user: wife on delayed united flight 1270 needs 2 make connection to TLH on DL 2907. Will be there tight. Can u notify gate agent in ATL? agent: Hello Bruce. I can tell you that DL2907 is on time this evening. There is no way for us to notify the gate agent, as we cannot hold a flight. I do apologize. Is your wife checked in for the flight already? *TMS user: Yes. Name is Carolyn Bell. Incoming flight (UA 1720) arriving at Terminal T at 6:55. 2907 leaving from Terminal B at 7:28. agent: I do see she is checked in. it is definitely going to be a close connection. *TMS user: I see there is a later flight to TLH. Can she get on that one? agent: If she misses her flight, she will need to let us know. Unfortunately, it may only be on standby at this time. The flight is fully booked. *TMS user: Thx agent: I have made a note in her reservation. I am not sure it will help, but I hope it does. Have a good evening. *TMS

Customer inquiring about flight cheeked in and out in the terminal. Agent suggests customer the booking information .

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: wife on delayed united flight 1270 needs 2 make connection to TLH on DL 2907. Will be there tight. Can u notify gate agent in ATL? agent: Hello Bruce. I can tell you that DL2907 is on time this evening. There is no way for us to notify the gate agent, as we cannot hold a flight. I do apologize. Is your wife checked in for the flight already? *TMS user: Yes. Name is Carolyn Bell. Incoming flight (UA 1720) arriving at Terminal T at 6:55. 2907 leaving from Terminal B at 7:28. agent: I do see she is checked in. it is definitely going to be a close connection. *TMS user: I see there is a later flight to TLH. Can she get on that one? agent: If she misses her flight, she will need to let us know. Unfortunately, it may only be on standby at this time. The flight is fully booked. *TMS user: Thx agent: I have made a note in her reservation. I am not sure it will help, but I hope it does. Have a good evening. *TMS ### Response: Customer inquiring about flight cheeked in and out in the terminal. Agent suggests customer the booking information .

user: San Antonio Active Service Member...very young man, overweight bag-no money...3:30am NOT ONE STAFF MEMBER offered helped 💔 Young man was exasperated not knowing what to do. Me & another lady went to numerous agents f/help... did I say this was at 3:30AM ? We were going to split the overweight charge for this stranded young man but YOU wouldn't take two credit cards YOU wouldn't take cash Other lady had flight to catch she gave me $50 in cash and I paid the $200 on my card so this young man could go home- to see his family $200 so that a young soldier could go home. Not one apology not one kind word from NOT ONE American Airline employee 🇺🇸 disgraceful It's not as if $200 is nothing to me But if he were my child I would hope someone would step up I certainly would've expect AA to be kinder agent: We'd like to take a closer look at this. Please DM the number next to the baggage charge or have the customer reach out to us directly. user: American Airlines Staff at San Antonio did nothing to assist a young active military man with overweight bag fee-heartbreaking😡 Paid his $200 fee supplied AA with info they requested AA says : sorry bout your luck Rude staff must be acceptable but gladly took my $$ agent: We help our military by providing three bags, up to 50 lbs each, at no charge when on personal travel. Overweight charges would apply.

Customer complaining about the AmericanAir service. Agent updated the customer to DM the number next to the baggage charge or can reach out directly.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: San Antonio Active Service Member...very young man, overweight bag-no money...3:30am NOT ONE STAFF MEMBER offered helped 💔 Young man was exasperated not knowing what to do. Me & another lady went to numerous agents f/help... did I say this was at 3:30AM ? We were going to split the overweight charge for this stranded young man but YOU wouldn't take two credit cards YOU wouldn't take cash Other lady had flight to catch she gave me $50 in cash and I paid the $200 on my card so this young man could go home- to see his family $200 so that a young soldier could go home. Not one apology not one kind word from NOT ONE American Airline employee 🇺🇸 disgraceful It's not as if $200 is nothing to me But if he were my child I would hope someone would step up I certainly would've expect AA to be kinder agent: We'd like to take a closer look at this. Please DM the number next to the baggage charge or have the customer reach out to us directly. user: American Airlines Staff at San Antonio did nothing to assist a young active military man with overweight bag fee-heartbreaking😡 Paid his $200 fee supplied AA with info they requested AA says : sorry bout your luck Rude staff must be acceptable but gladly took my $$ agent: We help our military by providing three bags, up to 50 lbs each, at no charge when on personal travel. Overweight charges would apply. ### Response: Customer complaining about the AmericanAir service. Agent updated the customer to DM the number next to the baggage charge or can reach out directly.

user: I think my favorite thing about paying for is the delayed arrivals and useless customer service agent: I'm sorry for the poor service! Do you have an issue with a current order? If so, can you tell us what information/options we provided when you reported this to us? Please keep us posted! user: My order was to arrive by 8pm today and when I called to inquire they simply said “tomorrow” I needed it today... agent: Unforeseen circumstances can cause delays. What does tracking currently indicate? user: Nothing! It was 50 miles from me 3:50 am and no updates until after 8pm today agent: I'd like to make sure this is escalated directly to our transportation team. Please provide additional information here: so we can look into this further for you.

Customer is complaining about delayed and rescheduled delivery. Agent states the issue has been escalated to their transportation team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I think my favorite thing about paying for is the delayed arrivals and useless customer service agent: I'm sorry for the poor service! Do you have an issue with a current order? If so, can you tell us what information/options we provided when you reported this to us? Please keep us posted! user: My order was to arrive by 8pm today and when I called to inquire they simply said “tomorrow” I needed it today... agent: Unforeseen circumstances can cause delays. What does tracking currently indicate? user: Nothing! It was 50 miles from me 3:50 am and no updates until after 8pm today agent: I'd like to make sure this is escalated directly to our transportation team. Please provide additional information here: so we can look into this further for you. ### Response: Customer is complaining about delayed and rescheduled delivery. Agent states the issue has been escalated to their transportation team.

user: hi. I had to swap trains to Glasgow in Lancaster due to delay. Left my new blue scarf in overhead near luggage coach b. (15:53 Preston train) Heading to Glasgow 5 mins behind, can someone grab it for me please. Was a gift! agent: Oh no, sorry to hear this :( Can you please give us some more info on the coach/seat you were in and we'll see what we can do? user: Fab. It’s above the luggage rack at coach b. (Closest to lower numbers) it’s a lighter blue thick wool scarf. The train left Preston at 15:53 heading to Glasgow central. I’m on the one behind (14:41 to GCC) had to swap as my train was slightly delayed. agent: 1/2 No problem Niico, can we just double check the time of the service though please as we don't run a 15:53 train from Pre-Glc 2/2 but we do run a 14:53, was it this one? user: Lol. Yup apologies. :) agent: No worries Niico, we'll get a message our to the Train Manager now and will let you know as soon as we have an update user: You’re superstars! Much appreciated agent: No problem, Niico, we've asked for this to be handed in at Glasgow for you. I'll get back to you once the TM confirms for me :) 1/2 Hi again, Nico, was this a H&M scarf? If so, the TM has this and will hand it in at Glasgow for you 😊 You're actually ahead 2/2 of the train now by a few mins, but if you wait at Glasgow, he'll be walking down the platform to bring this in for you :) user: Awwww this is fantastic!! Yep it’s an H&M scarf. Thank you so much for all your efforts really appreciated xx agent: No problem at all, Niico, glad we could help 😊 Enjoy the rest of your weekend

Customer is seeking in help has he has left the scarf in luggage coach b due to delay of train he is requesting to get him that scarf back. Agent states that if he wait at Glasgow, the train manager will get that scarf for him.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi. I had to swap trains to Glasgow in Lancaster due to delay. Left my new blue scarf in overhead near luggage coach b. (15:53 Preston train) Heading to Glasgow 5 mins behind, can someone grab it for me please. Was a gift! agent: Oh no, sorry to hear this :( Can you please give us some more info on the coach/seat you were in and we'll see what we can do? user: Fab. It’s above the luggage rack at coach b. (Closest to lower numbers) it’s a lighter blue thick wool scarf. The train left Preston at 15:53 heading to Glasgow central. I’m on the one behind (14:41 to GCC) had to swap as my train was slightly delayed. agent: 1/2 No problem Niico, can we just double check the time of the service though please as we don't run a 15:53 train from Pre-Glc 2/2 but we do run a 14:53, was it this one? user: Lol. Yup apologies. :) agent: No worries Niico, we'll get a message our to the Train Manager now and will let you know as soon as we have an update user: You’re superstars! Much appreciated agent: No problem, Niico, we've asked for this to be handed in at Glasgow for you. I'll get back to you once the TM confirms for me :) 1/2 Hi again, Nico, was this a H&M scarf? If so, the TM has this and will hand it in at Glasgow for you 😊 You're actually ahead 2/2 of the train now by a few mins, but if you wait at Glasgow, he'll be walking down the platform to bring this in for you :) user: Awwww this is fantastic!! Yep it’s an H&M scarf. Thank you so much for all your efforts really appreciated xx agent: No problem at all, Niico, glad we could help 😊 Enjoy the rest of your weekend ### Response: Customer is seeking in help has he has left the scarf in luggage coach b due to delay of train he is requesting to get him that scarf back. Agent states that if he wait at Glasgow, the train manager will get that scarf for him.

user: Worst service by Amazon, my account has some problem of COD they cannot solve . Flipkart is great in customer satisfact agent: here: we'll reach out to you soon. 2/2 I'm sorry your concern hasn't been resolved yet. Kindly share your details 1/2 user: Now I have shared everything with you again, now lets see whether you can solve it or not. Don't just say me to wait more than 2 months agent: We've received your details. We'll work on it and reach out to you soon. user: MY ACCOUNT COD ISSUE NOT YET FIXED UNABLE TO BUY MOBILES LIKE ONEPLUS5 MOTOG5..AMAZON IS USELESS #Flipkartisbest agent: We've sent the correspondence to your registered email ID. Kindly check it here:

Customer complaining about the amazon service. Agent updated the customer to check the URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Worst service by Amazon, my account has some problem of COD they cannot solve . Flipkart is great in customer satisfact agent: here: we'll reach out to you soon. 2/2 I'm sorry your concern hasn't been resolved yet. Kindly share your details 1/2 user: Now I have shared everything with you again, now lets see whether you can solve it or not. Don't just say me to wait more than 2 months agent: We've received your details. We'll work on it and reach out to you soon. user: MY ACCOUNT COD ISSUE NOT YET FIXED UNABLE TO BUY MOBILES LIKE ONEPLUS5 MOTOG5..AMAZON IS USELESS #Flipkartisbest agent: We've sent the correspondence to your registered email ID. Kindly check it here: ### Response: Customer complaining about the amazon service. Agent updated the customer to check the URL.

user: # hi quick question what time train is there to get to Swindon from Bristol parkway to Swindon? Dan agent: Hi Dan. You can check times here: user: Can you check for me please as it's takes longer to check. Dan agent: When are you aiming to leave Swindon please Dan? - Josh user: Half 6 Dan agent: There is a 18.32 and a 19.03 service from Bristol Parkway - Josh user: I mean I need to get to Swindon for half 6. Dan agent: The 18.03 from Bristol Parkway arrives into Swindon at 18.28 - Josh

Customer is enquiring about the timings of the train. Agent replied that 18.03 from Bristol Parkway will arrive to Swindon at 18.28.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: # hi quick question what time train is there to get to Swindon from Bristol parkway to Swindon? Dan agent: Hi Dan. You can check times here: user: Can you check for me please as it's takes longer to check. Dan agent: When are you aiming to leave Swindon please Dan? - Josh user: Half 6 Dan agent: There is a 18.32 and a 19.03 service from Bristol Parkway - Josh user: I mean I need to get to Swindon for half 6. Dan agent: The 18.03 from Bristol Parkway arrives into Swindon at 18.28 - Josh ### Response: Customer is enquiring about the timings of the train. Agent replied that 18.03 from Bristol Parkway will arrive to Swindon at 18.28.

user: help agent: Help is here! How can we assist? user: My internet went out and it now says limited on my router has an orange light any way i can get help on how to fix or a number to call? agent: Have you reset the router? user: 4 times agent: We can help! Try a manual reboot. Do so by unplugging the router and unscrewing the coax cable. After 3mins, re-screw the coax cable and plug in the router. This should help! Let us know. user: it didn’t change 😢 agent: Do you happen to know where your BBU is located for a reboot so the data port can be initialized? It can sometimes be located in a garage or basement and can look like 1 of the 2 units. user: mine is a square doesn’t look like those but it’s right here next to me agent: Thanks! Do you see any kind of reset button on it? user: not that I see agent: No worries. Is there at least a power cable plugged into an outlet? user: that yes agent: Can you unplug the power for about 30 seconds to a minute then return the power? user: i did and the internet slot is still orange agent: Thank you for trying. Please follow and DM us so that we can take a deeper look into this for you.

Customer is complaining that their internet went out and now it says its limited on router which has an orange light and asks how can they get help to fix this issue. Agent updates several solutions which didn't make any change and requested to follow and DM so that they can have a closer look into this issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: help agent: Help is here! How can we assist? user: My internet went out and it now says limited on my router has an orange light any way i can get help on how to fix or a number to call? agent: Have you reset the router? user: 4 times agent: We can help! Try a manual reboot. Do so by unplugging the router and unscrewing the coax cable. After 3mins, re-screw the coax cable and plug in the router. This should help! Let us know. user: it didn’t change 😢 agent: Do you happen to know where your BBU is located for a reboot so the data port can be initialized? It can sometimes be located in a garage or basement and can look like 1 of the 2 units. user: mine is a square doesn’t look like those but it’s right here next to me agent: Thanks! Do you see any kind of reset button on it? user: not that I see agent: No worries. Is there at least a power cable plugged into an outlet? user: that yes agent: Can you unplug the power for about 30 seconds to a minute then return the power? user: i did and the internet slot is still orange agent: Thank you for trying. Please follow and DM us so that we can take a deeper look into this for you. ### Response: Customer is complaining that their internet went out and now it says its limited on router which has an orange light and asks how can they get help to fix this issue. Agent updates several solutions which didn't make any change and requested to follow and DM so that they can have a closer look into this issue.

user: advertising you have the iPhone x, yet you have none to supply your customers, shambles and time to move to a new supplier agent: Hi there, have you placed a pre-order? user: Yes, told 20th December, shocking ! agent: Wait times can vary depending on the time you ordered & the colour and size chosen. We'll get it out to you as soon as we can 👍 user: Not good enough o2, I can join Vodafone today and get one ! What a flippant non action reply, absolute shambles ! ! Not a care for customers was given ! Shame on you o2, I have 4 separate phone accounts, I will be moving all of them agent: ☹ The device is in high demand. Please let us know if you'd like us to check your expected delivery time. user: These are the details # agent: Your expected delivery date is the 20th Dec but if we can get it to you sooner we will. We'll drop you a text when it's ready. We'd recommend deleting these tweets as they are public and contain your personal info. If you'd like to DM click here ⬇

Pre ordered the iPhone x but there are none available. Explains availability depends on exact model chosen and advises for this customer delivery date is 20th Dec.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: advertising you have the iPhone x, yet you have none to supply your customers, shambles and time to move to a new supplier agent: Hi there, have you placed a pre-order? user: Yes, told 20th December, shocking ! agent: Wait times can vary depending on the time you ordered & the colour and size chosen. We'll get it out to you as soon as we can 👍 user: Not good enough o2, I can join Vodafone today and get one ! What a flippant non action reply, absolute shambles ! ! Not a care for customers was given ! Shame on you o2, I have 4 separate phone accounts, I will be moving all of them agent: ☹ The device is in high demand. Please let us know if you'd like us to check your expected delivery time. user: These are the details # agent: Your expected delivery date is the 20th Dec but if we can get it to you sooner we will. We'll drop you a text when it's ready. We'd recommend deleting these tweets as they are public and contain your personal info. If you'd like to DM click here ⬇ ### Response: Pre ordered the iPhone x but there are none available. Explains availability depends on exact model chosen and advises for this customer delivery date is 20th Dec.

user: any idea when cable and internet will be up in the dr. Phillips area? It's been out all day! agent: Hello there! Thanks for reaching out I would love to help with any service issues. Would you be able to send us a DM please with the address and phone number of the account? - AV user: the cable and internet at our house has been out 6 times this week for hours each time. Rep said the hub is down and it's running on generator and service techs keep forgetting to fill it with gas. Neighbors have filled it twice. Great service again Spectrum! ! agent: Hello, I am happy to look into your services. Can you DM the name on the account and full address? -CS user: can you tell me why my service is out for the 10th time in 7 days? And don't ask for my info, I already sent it to you. You are an absolute joke. I didn't think anyone could have been worse than brighthouse, but there you go proving me wrong. DO NOT USE SPECTRUM!! ! agent: My apologies, currently I am showing there is a known outage in your area. During our last conversation we did indicate that we saw some issues that we would not be able to resolve remotely and recommended a tech but we never received a response from you. Unfortunately we are unable to schedule service visits during an area outage, but once the outage is resolved we would be happy to schedule an appointment so that you do not continue to have the same issue.

Customer is facing internet and cable service down in his area. Agent informs customer to schedule an appointment once outage is resolved.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: any idea when cable and internet will be up in the dr. Phillips area? It's been out all day! agent: Hello there! Thanks for reaching out I would love to help with any service issues. Would you be able to send us a DM please with the address and phone number of the account? - AV user: the cable and internet at our house has been out 6 times this week for hours each time. Rep said the hub is down and it's running on generator and service techs keep forgetting to fill it with gas. Neighbors have filled it twice. Great service again Spectrum! ! agent: Hello, I am happy to look into your services. Can you DM the name on the account and full address? -CS user: can you tell me why my service is out for the 10th time in 7 days? And don't ask for my info, I already sent it to you. You are an absolute joke. I didn't think anyone could have been worse than brighthouse, but there you go proving me wrong. DO NOT USE SPECTRUM!! ! agent: My apologies, currently I am showing there is a known outage in your area. During our last conversation we did indicate that we saw some issues that we would not be able to resolve remotely and recommended a tech but we never received a response from you. Unfortunately we are unable to schedule service visits during an area outage, but once the outage is resolved we would be happy to schedule an appointment so that you do not continue to have the same issue. ### Response: Customer is facing internet and cable service down in his area. Agent informs customer to schedule an appointment once outage is resolved.

user: to qualify for 2018 status - can I spend money in 2017 for travel in 2018? Trying to hit my MQDs by end of year. agent: Hi, there. Unfortunately, MQM and MQD credit is added to your account once the flights are completely flown. *CTR user: Ok can I book for others? agent: Of course! However, with the tickets you book for others, you will not earn the MQDs or MQMs for their tickets when they fly. *TBW user: So then not of course? I need to hit MQDs for 2017. The only way to do that is book and fly myself by 12/31/17? agent: You could purchase the tickets on your Platinum Delta SkyMiles American Express credit card to reach the MQD waiver. *TBW user: I'm confused.Someone I spoke with on the phone gave me conflicting info. Can you confirm to hit status I need to hit MQD threshold by (1/2) Spending and personally traveling by 12/31/17? Is that correct? agent: That is one way of hitting the status. The other way is to spend $25,000 on your Delta Amex within the calendar year. *TBW

Customer is questioning can they spend money in 2017 for the travel in 2018 to qualify the 2018 status and trying to hit their MQD's by the end of the year. Agent updates that they can purchase the tickets on their platinum delta sky miles american express credit card to reach the MQD waiver and the other way is to spend $25000 on thei delta amex within end of the year.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: to qualify for 2018 status - can I spend money in 2017 for travel in 2018? Trying to hit my MQDs by end of year. agent: Hi, there. Unfortunately, MQM and MQD credit is added to your account once the flights are completely flown. *CTR user: Ok can I book for others? agent: Of course! However, with the tickets you book for others, you will not earn the MQDs or MQMs for their tickets when they fly. *TBW user: So then not of course? I need to hit MQDs for 2017. The only way to do that is book and fly myself by 12/31/17? agent: You could purchase the tickets on your Platinum Delta SkyMiles American Express credit card to reach the MQD waiver. *TBW user: I'm confused.Someone I spoke with on the phone gave me conflicting info. Can you confirm to hit status I need to hit MQD threshold by (1/2) Spending and personally traveling by 12/31/17? Is that correct? agent: That is one way of hitting the status. The other way is to spend $25,000 on your Delta Amex within the calendar year. *TBW ### Response: Customer is questioning can they spend money in 2017 for the travel in 2018 to qualify the 2018 status and trying to hit their MQD's by the end of the year. Agent updates that they can purchase the tickets on their platinum delta sky miles american express credit card to reach the MQD waiver and the other way is to spend $25000 on thei delta amex within end of the year.

user: 18:23 EUS to BHI. No First Class service in coach L. Staff shortage. Can I have a sandwich from the shop ? TM says no ... agent: I'm afraid not sorry Stuart. user: Why not ? I’ve already paid for food in my ticket price. agent: It depends on the availability in the shop, it is up to the staff on board. user: No, I was told “no” regardless, that is for the paying customers. 1 Class Service is “complimentary” but not today. I’ve already paid ! ! Why short of staff ? ? agent: Sorry for that, there isn't anything we'd be able to do from here. We haven't been given that information I'm afraid.

Customer asking about fisrt class service in coach and also asking sandwich from the shop. Agent replying that it depends on the availability in the shop and it is up to the staff on board.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 18:23 EUS to BHI. No First Class service in coach L. Staff shortage. Can I have a sandwich from the shop ? TM says no ... agent: I'm afraid not sorry Stuart. user: Why not ? I’ve already paid for food in my ticket price. agent: It depends on the availability in the shop, it is up to the staff on board. user: No, I was told “no” regardless, that is for the paying customers. 1 Class Service is “complimentary” but not today. I’ve already paid ! ! Why short of staff ? ? agent: Sorry for that, there isn't anything we'd be able to do from here. We haven't been given that information I'm afraid. ### Response: Customer asking about fisrt class service in coach and also asking sandwich from the shop. Agent replying that it depends on the availability in the shop and it is up to the staff on board.

user: why was £40 taken from my bank earlier this month when I only go to stoke and back...??? ? agent: Where did you purchase your ticket, Demi? user: Wolves where I always do. I've not been anywhere else except London but that ticket was a tenner Returns included. London one was London Midland but this is a virgin trains transaction agent: We'd advise speaking to the station team regarding this, Demi user: Okay. But the transaction says LNK Virgin West WO -£40? ? agent: The station team would be able to advise on this transaction, Demi

Customer is questioning why was$40 taken from their bank earier this morning when they only go to stoke and back. Agent advises to speak with the station team regarding this so that they can help them to solve the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why was £40 taken from my bank earlier this month when I only go to stoke and back...??? ? agent: Where did you purchase your ticket, Demi? user: Wolves where I always do. I've not been anywhere else except London but that ticket was a tenner Returns included. London one was London Midland but this is a virgin trains transaction agent: We'd advise speaking to the station team regarding this, Demi user: Okay. But the transaction says LNK Virgin West WO -£40? ? agent: The station team would be able to advise on this transaction, Demi ### Response: Customer is questioning why was$40 taken from their bank earier this morning when they only go to stoke and back. Agent advises to speak with the station team regarding this so that they can help them to solve the issue.

user: I can no longer upload my music? Any suggestions on how to fix this? Thankyou! agent: Hi Candace, we'd like to help. Share more details and we'll see what we can do. Thanks! user: Thank you so much for replying, Not sure why I cannot upload any more? Any thoughts on what I can do? Thanks again :) agent: Mind sharing a screenshot of the issue? We'll check it out. user: I will do! Thank you :) Does it have to be in mp3 format or can music be mp4's as well? agent: The music can be uploaded in MP3 and other formats. More info here: user: Everything seems to be great now! Thanks again for your help, I love your service :) agent: You're very welcome! We're here if you have any other questions.

Customer is complaining about failure in uploading the music. Agent requests to share some screenshots of the issue and states to upload in mp3 as well as other formats.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I can no longer upload my music? Any suggestions on how to fix this? Thankyou! agent: Hi Candace, we'd like to help. Share more details and we'll see what we can do. Thanks! user: Thank you so much for replying, Not sure why I cannot upload any more? Any thoughts on what I can do? Thanks again :) agent: Mind sharing a screenshot of the issue? We'll check it out. user: I will do! Thank you :) Does it have to be in mp3 format or can music be mp4's as well? agent: The music can be uploaded in MP3 and other formats. More info here: user: Everything seems to be great now! Thanks again for your help, I love your service :) agent: You're very welcome! We're here if you have any other questions. ### Response: Customer is complaining about failure in uploading the music. Agent requests to share some screenshots of the issue and states to upload in mp3 as well as other formats.

user: what’s off peak times between WGN AND EUS on 27/12/17 agent: What sort of time are you looking to travel, Alexander? user: On the 0810 agent: Off Peak is all day Alexander. user: Ah right thought it wasn’t in a morning until 09:30 agent: During that period restrictions are lifted. user: Okay thanks, is it because of Christmas Public Holiday agent: ecause it's the Christmas period.

Customer is enquiring about the schedule of Virgin trains during off peak times between WGS and EUS on 27/12/17. Agent states that off peak is all day and the restrictions are lifted in the morning.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: what’s off peak times between WGN AND EUS on 27/12/17 agent: What sort of time are you looking to travel, Alexander? user: On the 0810 agent: Off Peak is all day Alexander. user: Ah right thought it wasn’t in a morning until 09:30 agent: During that period restrictions are lifted. user: Okay thanks, is it because of Christmas Public Holiday agent: ecause it's the Christmas period. ### Response: Customer is enquiring about the schedule of Virgin trains during off peak times between WGS and EUS on 27/12/17. Agent states that off peak is all day and the restrictions are lifted in the morning.

user: Not off to a great start @ Sprint Store in Glendale, AZ agent: Can you let us know why you feel this way? We would like to look into this for you. -PP user: Click over to my Instagram video in the link agent: We're unable to view the video in the link. Can you let us know the issue you're experiencing? -PP user: Probably that your customer service department and in-store reps can’t agree on a solution to my problem. agent: I am here to help allow me to go over the thread. -FR user: Check my secure chat history and account notes from when you guys called me yesterday, too. agent: Hello I was reading the thread you need to activate 2 phones correct. -FR user: Yeah, I think this might be an problem actually. Please stay tuned. Your CS has been horrible, but this might not be your fault. agent: Thanks have a great Day! -FR

Customer complaining about not off to a great start. Agent is replying that he would like to look into this for him.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Not off to a great start @ Sprint Store in Glendale, AZ agent: Can you let us know why you feel this way? We would like to look into this for you. -PP user: Click over to my Instagram video in the link agent: We're unable to view the video in the link. Can you let us know the issue you're experiencing? -PP user: Probably that your customer service department and in-store reps can’t agree on a solution to my problem. agent: I am here to help allow me to go over the thread. -FR user: Check my secure chat history and account notes from when you guys called me yesterday, too. agent: Hello I was reading the thread you need to activate 2 phones correct. -FR user: Yeah, I think this might be an problem actually. Please stay tuned. Your CS has been horrible, but this might not be your fault. agent: Thanks have a great Day! -FR ### Response: Customer complaining about not off to a great start. Agent is replying that he would like to look into this for him.

user: Hi why was my parcel given to my neighbour when im in and no one has called at my door? Also there's no note through my letter box saying anyone's attempted delivery or left it elsewhere. What you playing at? And now ive had an email saying its gone to number 70 when my instructions are if im not in (which i am and no one called here) it goes to 26. Wtf Amazon agent: Hello, I'm very sorry to hear this. Have you been able to retrieve your parcel? user: Yes but why didn't they call on my door? Why wasn't it delivered to my requested neighbours who are also in? agent: May I ask who was the carrier for your order? Have you had deliveries to this address previously without issue? user: God knows who the courier was, didn't even bother to knock my door or leave a note. I only knew it went to number 70 coz i had an email it was delivered and I've had plenty of deliveries without issue before not agent: We'd like to document your feedback and look into your options. Please contact us here: user: Done agent: Thank you! Your feedback helps improve us grow. I hope you have a lovely day!

Customer complaints about parcel being delivered to his neighbour when he was in home. Agent informs customer to contact on given URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi why was my parcel given to my neighbour when im in and no one has called at my door? Also there's no note through my letter box saying anyone's attempted delivery or left it elsewhere. What you playing at? And now ive had an email saying its gone to number 70 when my instructions are if im not in (which i am and no one called here) it goes to 26. Wtf Amazon agent: Hello, I'm very sorry to hear this. Have you been able to retrieve your parcel? user: Yes but why didn't they call on my door? Why wasn't it delivered to my requested neighbours who are also in? agent: May I ask who was the carrier for your order? Have you had deliveries to this address previously without issue? user: God knows who the courier was, didn't even bother to knock my door or leave a note. I only knew it went to number 70 coz i had an email it was delivered and I've had plenty of deliveries without issue before not agent: We'd like to document your feedback and look into your options. Please contact us here: user: Done agent: Thank you! Your feedback helps improve us grow. I hope you have a lovely day! ### Response: Customer complaints about parcel being delivered to his neighbour when he was in home. Agent informs customer to contact on given URL.

user: FYI you have no frozen peas in Tesco Express Whitley Street, Reading #staple #bitofashock agent: Hi Andrew, can you let me know which frozen peas you're after please? TY - Paige user: A small packet of peas to go with my fish pie. That's all agent: Hi Andrew, the smallest pack we do is Birds Eye Garden Peas 375G but unfortunately we do not stock this product. 1/2 We do stock Tesco British Garden Peas In Water 290G in our Express store which would be equally as delicious. - Rocsi user: But there were no frozen peas at all in you store #givepeasachance agent: Hi Andrew, I think my colleague meant they stock tinned peas at store rather than frozen. #peasout - Phil. user: Ok. But they stock frozen peas, but didn't have any. My point is frozen peas must be a staple and you didn't have any. Just #surprised agent: Hi Andrew, when you were in store, did you ask any of my colleagues if any were available or on order? - Danny user: I did ask and was told out of stock, but are you implying Tesco Express don't stock frozen peas? Won't bother looking in future. #bizarre agent: Hi Andrew, After looking at my stock system it does not appear that the store stock any frozen peas, only the tinned peas. Ty - Darren user: Interesting and surprising. I'm going to check that. agent: Let us know if there's anything else we can help with Andrew. TY - Olivia

The customer asks why the frozen peas were not available in the store. The agent replies unfortunately they do not store frozen peas but they do store only tinned peas.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: FYI you have no frozen peas in Tesco Express Whitley Street, Reading #staple #bitofashock agent: Hi Andrew, can you let me know which frozen peas you're after please? TY - Paige user: A small packet of peas to go with my fish pie. That's all agent: Hi Andrew, the smallest pack we do is Birds Eye Garden Peas 375G but unfortunately we do not stock this product. 1/2 We do stock Tesco British Garden Peas In Water 290G in our Express store which would be equally as delicious. - Rocsi user: But there were no frozen peas at all in you store #givepeasachance agent: Hi Andrew, I think my colleague meant they stock tinned peas at store rather than frozen. #peasout - Phil. user: Ok. But they stock frozen peas, but didn't have any. My point is frozen peas must be a staple and you didn't have any. Just #surprised agent: Hi Andrew, when you were in store, did you ask any of my colleagues if any were available or on order? - Danny user: I did ask and was told out of stock, but are you implying Tesco Express don't stock frozen peas? Won't bother looking in future. #bizarre agent: Hi Andrew, After looking at my stock system it does not appear that the store stock any frozen peas, only the tinned peas. Ty - Darren user: Interesting and surprising. I'm going to check that. agent: Let us know if there's anything else we can help with Andrew. TY - Olivia ### Response: The customer asks why the frozen peas were not available in the store. The agent replies unfortunately they do not store frozen peas but they do store only tinned peas.

user: Wish this update wouldn’t have screwed my phone up so much agent: You've reached the right place for support. To start, can you tell us more about what's happening with your iPhone? user: My speaker phone doesn’t work, the music thing when you swipe up from the bottom doesn’t work, volume/ringer on side doesn’t work. agent: That's certainly not expected. Have you tried a restart since the update? If not, let's restart: user: I did that yesterday. agent: Which iPhone do you have, and what's the current iOS version? You can check by going to Settings > General > About. user: 7 plus. 11.0.1 agent: We do recommend updating to iOS 11.0.2. Have a look here: Please let us know the results via DM. user: It’s still not working as it was prior to the update agent: Thanks. So we can look at all of your support options, could you provide your current location in DM?

Customer is complaining about the iPhone which speaker is not working the music thing when you swipe up from the bottom does't work volume/ringer on side doesn't work. Agent asks the current IOS version and current location in DM.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Wish this update wouldn’t have screwed my phone up so much agent: You've reached the right place for support. To start, can you tell us more about what's happening with your iPhone? user: My speaker phone doesn’t work, the music thing when you swipe up from the bottom doesn’t work, volume/ringer on side doesn’t work. agent: That's certainly not expected. Have you tried a restart since the update? If not, let's restart: user: I did that yesterday. agent: Which iPhone do you have, and what's the current iOS version? You can check by going to Settings > General > About. user: 7 plus. 11.0.1 agent: We do recommend updating to iOS 11.0.2. Have a look here: Please let us know the results via DM. user: It’s still not working as it was prior to the update agent: Thanks. So we can look at all of your support options, could you provide your current location in DM? ### Response: Customer is complaining about the iPhone which speaker is not working the music thing when you swipe up from the bottom does't work volume/ringer on side doesn't work. Agent asks the current IOS version and current location in DM.

user: didn't know there was an only 1 alcoholic drink rule in first class and a Hubble telescope portion for dinner. agent: Which service were you on, Michael? user: 18.33 agent: Where were you travelling from and to? user: From London to Liverpool - felt as if we should have been in 2nd class agent: I see, did you mention this to the team en route, Michael?

Customer is complaining that there is only one alcoholic drink rule in first class and a hubble telescope portion for dinner. Agent is asking whether he has mentioned this to the team en route.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: didn't know there was an only 1 alcoholic drink rule in first class and a Hubble telescope portion for dinner. agent: Which service were you on, Michael? user: 18.33 agent: Where were you travelling from and to? user: From London to Liverpool - felt as if we should have been in 2nd class agent: I see, did you mention this to the team en route, Michael? ### Response: Customer is complaining that there is only one alcoholic drink rule in first class and a hubble telescope portion for dinner. Agent is asking whether he has mentioned this to the team en route.

user: what's the deal with the weak random in playlists? Keeps playing the same band consecutively - this has been happening forever now! agent: Hey! We’ve made some improvements to our shuffle algorithm. We’d love to hear your feedback here: /RI user: It's a little out dated agent: To clarify, does this happen when you're using Shuffle with Connect? /YM user: I try to shuffle in playlist and it really doesn't play randomly, plays the same artist almost continuously. Don't know what connect is agent: We'll take note of that. Can you let us know if you listen on your speakers or TV, using the Spotify app as a remote? /YM user: From my phone via Bluetooth connection. agent: Thanks for clarifying and for taking the time to reach out – your feedback's been noted 📝 /YM

Customer is asking that the deal with the weak random in playlists. Agent updated that they will take a time to reach out with the solutions.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: what's the deal with the weak random in playlists? Keeps playing the same band consecutively - this has been happening forever now! agent: Hey! We’ve made some improvements to our shuffle algorithm. We’d love to hear your feedback here: /RI user: It's a little out dated agent: To clarify, does this happen when you're using Shuffle with Connect? /YM user: I try to shuffle in playlist and it really doesn't play randomly, plays the same artist almost continuously. Don't know what connect is agent: We'll take note of that. Can you let us know if you listen on your speakers or TV, using the Spotify app as a remote? /YM user: From my phone via Bluetooth connection. agent: Thanks for clarifying and for taking the time to reach out – your feedback's been noted 📝 /YM ### Response: Customer is asking that the deal with the weak random in playlists. Agent updated that they will take a time to reach out with the solutions.

user: I’m puzzled that you say this is suitable for vegans - it contains milk! agent: Hi Valerie, I'll be back in touch to confirm this with you ASAP. Ewan Could you confirm which magazine this was in and also what issue this is please? Mariya user: This is the display at my local Sainsbury’s, for food that can be ordered, so it is a statement from Sainsbury’s, not a third party agent: Thank you Valerie. We'll take a look into this and be back in touch as soon as we have more information. Reid We can confirm that the Taste the Difference three nut and mushroom roast is suitable for vegans. The milk allergen warning was a mistake. Mariya user: Thank you for this good news Mariya agent: No problem at all, have a good day. Steven

Customer is complaining about the allergen warning which they have mentioned as it is suitable for vegans where it contains milk. Agent replied that the mistake was from their end.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’m puzzled that you say this is suitable for vegans - it contains milk! agent: Hi Valerie, I'll be back in touch to confirm this with you ASAP. Ewan Could you confirm which magazine this was in and also what issue this is please? Mariya user: This is the display at my local Sainsbury’s, for food that can be ordered, so it is a statement from Sainsbury’s, not a third party agent: Thank you Valerie. We'll take a look into this and be back in touch as soon as we have more information. Reid We can confirm that the Taste the Difference three nut and mushroom roast is suitable for vegans. The milk allergen warning was a mistake. Mariya user: Thank you for this good news Mariya agent: No problem at all, have a good day. Steven ### Response: Customer is complaining about the allergen warning which they have mentioned as it is suitable for vegans where it contains milk. Agent replied that the mistake was from their end.

user: a bit about missing the 11:30 vintage train at Totnes - only hope of getting the rest of my trains. How long delayed expected? 2/2 agent: Hi Mitchell, sorry for the delay there is a very limited service in and out of Bristol. Network Rail working to fix but no ETA. -Andy user: I do feel sorry for Network Rail I admit. Onboard staff have done good apologising. Just moved now. Apologies for the complaint. agent: Glad to hear staff could help, you will be diverted via Westbury and won't call Temple Meads. -Andy user: So from Bath Spa, will my forward seat become backwards to Totnes or forward from Westbury sorry to ask? agent: It will be backwards to Westbury and then forwards again from there. -Andy

Customer is complaining about the delay. Agent updated that Network rail working to fix but no ETA.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: a bit about missing the 11:30 vintage train at Totnes - only hope of getting the rest of my trains. How long delayed expected? 2/2 agent: Hi Mitchell, sorry for the delay there is a very limited service in and out of Bristol. Network Rail working to fix but no ETA. -Andy user: I do feel sorry for Network Rail I admit. Onboard staff have done good apologising. Just moved now. Apologies for the complaint. agent: Glad to hear staff could help, you will be diverted via Westbury and won't call Temple Meads. -Andy user: So from Bath Spa, will my forward seat become backwards to Totnes or forward from Westbury sorry to ask? agent: It will be backwards to Westbury and then forwards again from there. -Andy ### Response: Customer is complaining about the delay. Agent updated that Network rail working to fix but no ETA.

user: Anyone else having problems this morning booking a delivery slot with I can’t sign in! Book a slot! Or shop online! agent: Hi Kyle, thanks for getting in touch. Sorry for the troubles experienced trying to place your order online. I understand how frustrating that must be. Has this sorted itself since? If not is there an error message appearing at all? 1/2 Have you tried clearing the cache and cookies or an alternative browser or device? Kind regards - Ross 2/2 user: Hi Ross, Thanks for getting back to me, in the scheme of things it’s only shopping online, I just thought there might be a problem at your end, as I tried to order on my via my mobile too. Don’t worry about it, I’m not, I’ll just try again later. Have a good day Ross, Kyle agent: Hello Kyle, thanks for coming back to us. I would like to report this issue to our technical team. Can you please DM us your full name, email address, full home address details as well as which device and browser you are using? TY - Ross user: Hello Ross, a colleague of yours ‘Mike’ has DM me and I’ve messaged him with all the details Thanks again & have s good day Kyle agent: Hi Kyle, I hope the issue has now been resolved for you, if you need anything else then let me know! Have a nice day TY - Jennifer :)

Customer is enquiring that is their any problems in this morning booking a delivery slot. Agent suggests to clear cache and cookies and he would like to report issue with his technical team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Anyone else having problems this morning booking a delivery slot with I can’t sign in! Book a slot! Or shop online! agent: Hi Kyle, thanks for getting in touch. Sorry for the troubles experienced trying to place your order online. I understand how frustrating that must be. Has this sorted itself since? If not is there an error message appearing at all? 1/2 Have you tried clearing the cache and cookies or an alternative browser or device? Kind regards - Ross 2/2 user: Hi Ross, Thanks for getting back to me, in the scheme of things it’s only shopping online, I just thought there might be a problem at your end, as I tried to order on my via my mobile too. Don’t worry about it, I’m not, I’ll just try again later. Have a good day Ross, Kyle agent: Hello Kyle, thanks for coming back to us. I would like to report this issue to our technical team. Can you please DM us your full name, email address, full home address details as well as which device and browser you are using? TY - Ross user: Hello Ross, a colleague of yours ‘Mike’ has DM me and I’ve messaged him with all the details Thanks again & have s good day Kyle agent: Hi Kyle, I hope the issue has now been resolved for you, if you need anything else then let me know! Have a nice day TY - Jennifer :) ### Response: Customer is enquiring that is their any problems in this morning booking a delivery slot. Agent suggests to clear cache and cookies and he would like to report issue with his technical team.

user: Are you kidding me with this? It's less than 90 days since the order was placed plus I have contacted you eleventy million times about it. Order placed 75 days ago. Claim rejected because I missed the 90 day deadline agent: I'm sorry for the trouble! You can appeal a denied A-to-z Guarantee claim. You can see steps on how to do so here: user: My second claim doesn’t show up in my orders so I can’t appeal it. Chat dude said it was because it was ‘filed manually’ agent: I see that a member of our Social Media team is still looking into this and will reach out to you as soon as she has more information. Please keep an eye out for an e-mail. user: I’ve had the email. It tells me I can’t claim because 75 days is more than 90 days agent: Please keep an eye on your email for an email from a member from our team. They are still looking into this for you. user: I’ve had an email telling me to wait another 2 weeks which will conveniently push me over the 90 day limit (for real this time) Why are you so determined to let arsehole seller steal my money? agent: Apologies, did you get an email from the A-Z department recently? user: Got one yesterday saying second claim rejected because I'm over 90 day limit on item I bought fewer than 90 days ago Got one today telling me to wait 2 weeks (why?) Still not been told why first claim rejected or why I don't have a refund First claim filed on 17th September but you still think it's fine to tell me to wait another 2 weeks because reasons Will I have to keep on waiting 2 weeks ad infinitum until I die of old age or are you going to refund me (I think I know the answer to this) agent: My team would like a chance to look at this and get it solved for you. Please click the link and fill out the secure form. We'll get started as soon as possible. user: I filled out that form yesterday then got an email saying I had gone past the 90 day deadline when I bought the item fewer than 90 days ago. I just want a refund for damaged item. It's not hard. agent: The form will allow us to move forward with the research this order needs. Thanks, user: But I've already done that and it didn't 'move forward' except in the sense of 75 days instantly becoming 90 days I've done it again I have been asking for a refund since September You are also telling me to wait another 2 weeks for no reason at all agent: Thank you, we will be in touch directly.

Customer complaints that he ordered 75 days ago and missed deadline for claim as its more than 90 days. Agents informs that the form will allow them to move forward with the research on this order and get in touch directly.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Are you kidding me with this? It's less than 90 days since the order was placed plus I have contacted you eleventy million times about it. Order placed 75 days ago. Claim rejected because I missed the 90 day deadline agent: I'm sorry for the trouble! You can appeal a denied A-to-z Guarantee claim. You can see steps on how to do so here: user: My second claim doesn’t show up in my orders so I can’t appeal it. Chat dude said it was because it was ‘filed manually’ agent: I see that a member of our Social Media team is still looking into this and will reach out to you as soon as she has more information. Please keep an eye out for an e-mail. user: I’ve had the email. It tells me I can’t claim because 75 days is more than 90 days agent: Please keep an eye on your email for an email from a member from our team. They are still looking into this for you. user: I’ve had an email telling me to wait another 2 weeks which will conveniently push me over the 90 day limit (for real this time) Why are you so determined to let arsehole seller steal my money? agent: Apologies, did you get an email from the A-Z department recently? user: Got one yesterday saying second claim rejected because I'm over 90 day limit on item I bought fewer than 90 days ago Got one today telling me to wait 2 weeks (why?) Still not been told why first claim rejected or why I don't have a refund First claim filed on 17th September but you still think it's fine to tell me to wait another 2 weeks because reasons Will I have to keep on waiting 2 weeks ad infinitum until I die of old age or are you going to refund me (I think I know the answer to this) agent: My team would like a chance to look at this and get it solved for you. Please click the link and fill out the secure form. We'll get started as soon as possible. user: I filled out that form yesterday then got an email saying I had gone past the 90 day deadline when I bought the item fewer than 90 days ago. I just want a refund for damaged item. It's not hard. agent: The form will allow us to move forward with the research this order needs. Thanks, user: But I've already done that and it didn't 'move forward' except in the sense of 75 days instantly becoming 90 days I've done it again I have been asking for a refund since September You are also telling me to wait another 2 weeks for no reason at all agent: Thank you, we will be in touch directly. ### Response: Customer complaints that he ordered 75 days ago and missed deadline for claim as its more than 90 days. Agents informs that the form will allow them to move forward with the research on this order and get in touch directly.

user: I have left my scarf on a rail replacement bus last night, may I know how I can contact the coach company? agent: Hi Tommy. What replacement bus did you travel on please? Rach user: Hi Rach, it’s the one departed from Swindon to Bath Spa at 22:58 agent: Thanks for confirming. You will need to log this on our lost property site it would have been cleared at Bath Spa. You will then be contacted through the site if it has been found. Rach user: Hi, I have logged this already onto the system I still have not heard anything from you agent: Hi Tommy. You will be contacted if this has been found. Sorry for the time it's taking. Rach

The customer says he had left his scarf on a rail replacement and asks how can he contact the coach company. The agent says that the customer needs to log on to lost property site and they will contact him back if they found the one.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I have left my scarf on a rail replacement bus last night, may I know how I can contact the coach company? agent: Hi Tommy. What replacement bus did you travel on please? Rach user: Hi Rach, it’s the one departed from Swindon to Bath Spa at 22:58 agent: Thanks for confirming. You will need to log this on our lost property site it would have been cleared at Bath Spa. You will then be contacted through the site if it has been found. Rach user: Hi, I have logged this already onto the system I still have not heard anything from you agent: Hi Tommy. You will be contacted if this has been found. Sorry for the time it's taking. Rach ### Response: The customer says he had left his scarf on a rail replacement and asks how can he contact the coach company. The agent says that the customer needs to log on to lost property site and they will contact him back if they found the one.

user: There's a $258 flight from PDX-DFW on 12/22 but when I try & book with my discount, the flight doesnt appear flights are 250+? agent: What's the Discount Code you're using? ~Angel user: "CUSTOMER CARE $100 SR E-CERT" agent: is this for flight #652? I just searched using the Discount Code and it does display. ~Angel user: Yes! Is there any reason it wouldn't be showing up for me? The only flight it shows me around that time is #3308. agent: Do you have other search features selected that might restrict it? When entering search only enter cities, date,code & # of guest ~Angel user: Ah yes that was the issue! Thanks so much for the help, I'm booked! 😍 agent: Great! ~Angel

Customer is unable to search flight by using discount code. Agent informs customer to check with search features which may restrict.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: There's a $258 flight from PDX-DFW on 12/22 but when I try & book with my discount, the flight doesnt appear flights are 250+? agent: What's the Discount Code you're using? ~Angel user: "CUSTOMER CARE $100 SR E-CERT" agent: is this for flight #652? I just searched using the Discount Code and it does display. ~Angel user: Yes! Is there any reason it wouldn't be showing up for me? The only flight it shows me around that time is #3308. agent: Do you have other search features selected that might restrict it? When entering search only enter cities, date,code & # of guest ~Angel user: Ah yes that was the issue! Thanks so much for the help, I'm booked! 😍 agent: Great! ~Angel ### Response: Customer is unable to search flight by using discount code. Agent informs customer to check with search features which may restrict.

user: Spotify starts up on Windows 10 even though it is disabled from settings and task manager. There seems to be no definite fix. agent: Hmm, that doesn't sound right. What Spotify version are you using? We'll see what we can suggest /JE user: 1.0.66.478.g1296534d (Windows Store version) agent: Thanks. Best thing to try here is a reinstall. Just follow the steps at user: You guys need to update your windows 10 installing page according to creators update. It's not under system settings, it's under apps. agent: We hear you. We’ll be sure to pass your feedback on to the right folks. Just to check, have you reinstalled the app successfully? Keep us posted /JE user: I have reinstalled but will keep you updated when I reboot my device. Thank you. agent: Sounds like a plan! Looking forward to hearing from you. We'll be right here /JE user: I guess this fixed my problem. agent: Awesome! Just give us a shout if the problem persists. We're... /PL user: Hey, there problem is still there. It stars up on boot-up automatically. agent: Can you DM us your account's username or email address? We'll see what we can suggest /PC

Customer is having an issue that Spotify starts up on windows 10 even though it is disabled. Agent asked for the version and informed to send the feedback to the right folks and updated to DM the username and email address.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Spotify starts up on Windows 10 even though it is disabled from settings and task manager. There seems to be no definite fix. agent: Hmm, that doesn't sound right. What Spotify version are you using? We'll see what we can suggest /JE user: 1.0.66.478.g1296534d (Windows Store version) agent: Thanks. Best thing to try here is a reinstall. Just follow the steps at user: You guys need to update your windows 10 installing page according to creators update. It's not under system settings, it's under apps. agent: We hear you. We’ll be sure to pass your feedback on to the right folks. Just to check, have you reinstalled the app successfully? Keep us posted /JE user: I have reinstalled but will keep you updated when I reboot my device. Thank you. agent: Sounds like a plan! Looking forward to hearing from you. We'll be right here /JE user: I guess this fixed my problem. agent: Awesome! Just give us a shout if the problem persists. We're... /PL user: Hey, there problem is still there. It stars up on boot-up automatically. agent: Can you DM us your account's username or email address? We'll see what we can suggest /PC ### Response: Customer is having an issue that Spotify starts up on windows 10 even though it is disabled. Agent asked for the version and informed to send the feedback to the right folks and updated to DM the username and email address.

user: How do I set my Macbook Pro's resolution to 1280x720 without attaching a 2nd monitor? 13" Mid 2014 with Sierra agent: Try setting that by following this article: Let us know if this helps. user: I have read a couple of these kinds of articles, but I want this to work without having to attach a second monitor. I just want to set the resolution and then record my screen. And then upload to Youtube. agent: Check these steps out from the article: Set the resolution for the primary display: Choose Apple menu > System Preferences, click Displays, then click Display. Pick Scaled, then select one of the options. After Scaled, you should see the resolution you want. user: In Scaled I can set the following resolutions: 1024x640, 1280x800, 1440x900, 1680x1050. agent: We missed that you were looking for 1280 x 720. We can get you to that resolution. Press and hold the Option key on your keyboard while you click on the Scaled option in the Display Setting. This will open up other options for you. Click 1280 x 720 here. user: That button does nothing when I click it. It's just a dummy button. All those hidden options and buttons work when a second monitor is attached, but I don't always have access to an extra monitor. And also: that's just clumsy. In Windows this is no problem BTW. agent: Pressing the button on its own will not do anything. However, if you press and hold Option and then click the little bubble to the immediate left of the word "Scaled", you should see the other options appear. user: It won't show other options. It will only show the 4 standard options. And this "Recognize Monitors" button doesn't do anything either. agent: Okay. Let's move to DM and we can continue there.

Customer asking that how to set his macbook pro's resolution to 1280*720 without attaching a 2nd monitor and also set the resolution and record his screen. Agent replying that try setting by using this url and also to set the resolution for primary display choose apply menu & get system preferences and then click display.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: How do I set my Macbook Pro's resolution to 1280x720 without attaching a 2nd monitor? 13" Mid 2014 with Sierra agent: Try setting that by following this article: Let us know if this helps. user: I have read a couple of these kinds of articles, but I want this to work without having to attach a second monitor. I just want to set the resolution and then record my screen. And then upload to Youtube. agent: Check these steps out from the article: Set the resolution for the primary display: Choose Apple menu > System Preferences, click Displays, then click Display. Pick Scaled, then select one of the options. After Scaled, you should see the resolution you want. user: In Scaled I can set the following resolutions: 1024x640, 1280x800, 1440x900, 1680x1050. agent: We missed that you were looking for 1280 x 720. We can get you to that resolution. Press and hold the Option key on your keyboard while you click on the Scaled option in the Display Setting. This will open up other options for you. Click 1280 x 720 here. user: That button does nothing when I click it. It's just a dummy button. All those hidden options and buttons work when a second monitor is attached, but I don't always have access to an extra monitor. And also: that's just clumsy. In Windows this is no problem BTW. agent: Pressing the button on its own will not do anything. However, if you press and hold Option and then click the little bubble to the immediate left of the word "Scaled", you should see the other options appear. user: It won't show other options. It will only show the 4 standard options. And this "Recognize Monitors" button doesn't do anything either. agent: Okay. Let's move to DM and we can continue there. ### Response: Customer asking that how to set his macbook pro's resolution to 1280*720 without attaching a 2nd monitor and also set the resolution and record his screen. Agent replying that try setting by using this url and also to set the resolution for primary display choose apply menu & get system preferences and then click display.

user: My Norton VPN will not connect. Also when I click on a send button on Twitter the send button changes to black and flashes on and off as if somebody is blocking it. agent: Sorry for the trouble. May I know what exactly happens when you try to connect your Norton WiFi Privacy? -Prasanna user: It states Connecting but will not connect agent: Sorry you are having trouble with your Norton VPN app. Have you tried restarting your computer? Could you try a different location and check? -Harini user: I have tried different locations and restarted my computer. Norton VPN will not connect agent: Sorry again. Please send us a DM, we would like to gather more info regarding this issue. -Harini user: Still not working What is a DM? agent: DM is the direct messaging feature in Twitter. Please click on this link here to send us a message. -Harini

Customer is having an issue with Norton VPN app. Agent informed to check with different location and asked to DM for further assist.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My Norton VPN will not connect. Also when I click on a send button on Twitter the send button changes to black and flashes on and off as if somebody is blocking it. agent: Sorry for the trouble. May I know what exactly happens when you try to connect your Norton WiFi Privacy? -Prasanna user: It states Connecting but will not connect agent: Sorry you are having trouble with your Norton VPN app. Have you tried restarting your computer? Could you try a different location and check? -Harini user: I have tried different locations and restarted my computer. Norton VPN will not connect agent: Sorry again. Please send us a DM, we would like to gather more info regarding this issue. -Harini user: Still not working What is a DM? agent: DM is the direct messaging feature in Twitter. Please click on this link here to send us a message. -Harini ### Response: Customer is having an issue with Norton VPN app. Agent informed to check with different location and asked to DM for further assist.

user: please advise why in 2018 you have stopped running the 9.20 am flight from LBA to LHR . You seem to run the others .. why? agent: Where have you seen information? We're still operating this service and haven't heard anything to the contrary? user: Tried to book flights during March 2018 and none available It seems that you are stopping running the flight between 26th feb and 28th March 2018 agent: Hi Neil, sorry you're having problems booking your flights. Please contact our Sales team who'll be 1/2 happy to help you. Click on the following link for their contact details 2/2 user: Not sure if they can help as they can’t book no existent flights .. this is about BA’s policy to stop running the 9.20 am flight from LBA agent: Hi Neil. You’ll have to look to an alternative flight then. Sorry to disappoint you.

Customer wants to book flight between 26th feb to 28th march but the booking is not available. Agent updated that they can prefer to book alternative flight and asked to click on URL for contact details.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: please advise why in 2018 you have stopped running the 9.20 am flight from LBA to LHR . You seem to run the others .. why? agent: Where have you seen information? We're still operating this service and haven't heard anything to the contrary? user: Tried to book flights during March 2018 and none available It seems that you are stopping running the flight between 26th feb and 28th March 2018 agent: Hi Neil, sorry you're having problems booking your flights. Please contact our Sales team who'll be 1/2 happy to help you. Click on the following link for their contact details 2/2 user: Not sure if they can help as they can’t book no existent flights .. this is about BA’s policy to stop running the 9.20 am flight from LBA agent: Hi Neil. You’ll have to look to an alternative flight then. Sorry to disappoint you. ### Response: Customer wants to book flight between 26th feb to 28th march but the booking is not available. Agent updated that they can prefer to book alternative flight and asked to click on URL for contact details.

user: you sent me an email on 15/9 to say my Delay Repay compensation would be paid ref DR-7205-4211, but i still haven’t got it? why? agent: I would recommend you to send and email to __email__ user: and how long will it take for them to respond? agent: Hi, Sorry to hear you have not received your refund. I've checked with the team and its showing as paid on the system, it would show on 1/3 your statement as coming from : Journeycall Pingit, If you can't see it then if you e-mail the __email__ they will look 2/3 into it further for you and usually respond with 10 working days or sooner 3/3 user: so you’ve refunded my £5.89 for a journey from WAT to FNH? how do you calculate that? Can i pay that for my journey every day? agent: Hi, please contact __email__ or __email__ for further information on this.

Customer enquirers about delay in repay compensation. Agent informed customer to contact through email for further information.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: you sent me an email on 15/9 to say my Delay Repay compensation would be paid ref DR-7205-4211, but i still haven’t got it? why? agent: I would recommend you to send and email to __email__ user: and how long will it take for them to respond? agent: Hi, Sorry to hear you have not received your refund. I've checked with the team and its showing as paid on the system, it would show on 1/3 your statement as coming from : Journeycall Pingit, If you can't see it then if you e-mail the __email__ they will look 2/3 into it further for you and usually respond with 10 working days or sooner 3/3 user: so you’ve refunded my £5.89 for a journey from WAT to FNH? how do you calculate that? Can i pay that for my journey every day? agent: Hi, please contact __email__ or __email__ for further information on this. ### Response: Customer enquirers about delay in repay compensation. Agent informed customer to contact through email for further information.

user: trying to upgrade as suggested by your app that I can. However, you don't seem to want or value my custom. Any comments? agent: 🤔 Can you DM us a screenshot of what the app shows Steven? What phone are you trying to upgrade to? user: 2/2 a bit more fight for my custom App shows the new refresh offer. I understand I may not be eligible for some packages for a few weeks but given the competition I'd expect 1 agent: What's happening exactly when you try and upgrade Steven? Which phone did you have in mind? user: Just trying to upgrade via your live chat where your 'advisors' seem to be encouraging me to switch to a competitor as 'they can't offer 1/2 2/2 The same deal as a third party provider' I mean it's fair enough if that's what you want but it's a bit of a nonsense. Oh and Samsung s8 agent: Ah okay, we're unable to price match another company. However, we'd always offer you the best we can at the time of upgrading.

Customer complains that he is unable to upgrade as suggested by the app. Agent states that match the price with another company and they will offer the best at the time of upgrading.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: trying to upgrade as suggested by your app that I can. However, you don't seem to want or value my custom. Any comments? agent: 🤔 Can you DM us a screenshot of what the app shows Steven? What phone are you trying to upgrade to? user: 2/2 a bit more fight for my custom App shows the new refresh offer. I understand I may not be eligible for some packages for a few weeks but given the competition I'd expect 1 agent: What's happening exactly when you try and upgrade Steven? Which phone did you have in mind? user: Just trying to upgrade via your live chat where your 'advisors' seem to be encouraging me to switch to a competitor as 'they can't offer 1/2 2/2 The same deal as a third party provider' I mean it's fair enough if that's what you want but it's a bit of a nonsense. Oh and Samsung s8 agent: Ah okay, we're unable to price match another company. However, we'd always offer you the best we can at the time of upgrading. ### Response: Customer complains that he is unable to upgrade as suggested by the app. Agent states that match the price with another company and they will offer the best at the time of upgrading.

user: Are you anywhere near a fix for the masking glitches in both Photoshop and Lightroom? It's happening daily. agent: Hi Allen, we have passed the info to our experts. They will review it and get back to you ASAP. Thanks! user: Thanks! Its happening in export JPG's too. Its really strange. agent: Hi Allen, can you please follow us & send us a DM with details for this issue? Can you send us a screen shot too? user: Sure thing! agent: Hi Allen, could you please elaborate the issue, also screenshot will be helpful. user: I attached the screenshots in a DM to your account a little over an hour ago. agent: Hi Allen, thanks for the heads up. we've passed the info to our expert. Thanks

Customer complains about the fault appearing in photoshop like like exporting JPG files. Agent have passed the information of the issue to their experts so that the issue could get resolved ASAP.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Are you anywhere near a fix for the masking glitches in both Photoshop and Lightroom? It's happening daily. agent: Hi Allen, we have passed the info to our experts. They will review it and get back to you ASAP. Thanks! user: Thanks! Its happening in export JPG's too. Its really strange. agent: Hi Allen, can you please follow us & send us a DM with details for this issue? Can you send us a screen shot too? user: Sure thing! agent: Hi Allen, could you please elaborate the issue, also screenshot will be helpful. user: I attached the screenshots in a DM to your account a little over an hour ago. agent: Hi Allen, thanks for the heads up. we've passed the info to our expert. Thanks ### Response: Customer complains about the fault appearing in photoshop like like exporting JPG files. Agent have passed the information of the issue to their experts so that the issue could get resolved ASAP.

user: hai air asia!! I need help 😅 i can't cont with my check in as it said due to balanced due. Someone help meeeee 😭😭😭 agent: Hi Amoi, may we have the booking number to check? -Miza user: Here's the booking no: FQR24R agent: Your baggage payment was declined Amoi,thus there is still an outstanding amount.Please clear payments, using a different card>> maybe. Then you can proceed to check in once balance is cleared =) Yana user: How to clear the payment? I only have one card 😧 agent: Hi Amoi, you can try again using the same card. If t still does not work, you can make payments at the counter on departure day user: Can u provide me with a link for me to make the payment? Bcoz i'm not the one who's flying on that flight 😅 agent: There is link need to log in into the airasia account for pymt Or it can be done at the counter before the flight

Customer asking about to check in as it said due to balanced due. Agent says to go the link need URL need to login in into the airasia account from pymt or it can be done at the counter before the flight.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hai air asia!! I need help 😅 i can't cont with my check in as it said due to balanced due. Someone help meeeee 😭😭😭 agent: Hi Amoi, may we have the booking number to check? -Miza user: Here's the booking no: FQR24R agent: Your baggage payment was declined Amoi,thus there is still an outstanding amount.Please clear payments, using a different card>> maybe. Then you can proceed to check in once balance is cleared =) Yana user: How to clear the payment? I only have one card 😧 agent: Hi Amoi, you can try again using the same card. If t still does not work, you can make payments at the counter on departure day user: Can u provide me with a link for me to make the payment? Bcoz i'm not the one who's flying on that flight 😅 agent: There is link need to log in into the airasia account for pymt Or it can be done at the counter before the flight ### Response: Customer asking about to check in as it said due to balanced due. Agent says to go the link need URL need to login in into the airasia account from pymt or it can be done at the counter before the flight.

user: Ur app didn’t record .8 mile today. Training 4 1/2 marathon using app. Can u put mile/time back in or should I just cry now? agent: Let's see what we can do, Angela. What device, operating system and version of the app are you using? user: I phone 8 NRC version 5.9.0 Getting box of tissues just in case - my first time in years running 6 miles. agent: What specific iOS are you using? Also, can you elaborate on what you experienced at the end of your run? user: IOS 11.0.2 Started app, everything looked right, started running, got to where I knew I was .8 miles in and looked at app to check time and it had stopped recording. At that point I used a medly of 4 letter words. Restarted, had trouble with it restarting. Completely stopped and started a fresh run then it was fine. I know I did the full 6 miles, I just need the app to know so it can use it for my coaching. Really liking it other than glitch today agent: We're glad to hear you're liking the app, Angela. Can you DM us your NikePlus email?

Customer is complaining about the NRC app for having a technical glitch. Agent is requesting for more details regarding the issue and NikePlus email address.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Ur app didn’t record .8 mile today. Training 4 1/2 marathon using app. Can u put mile/time back in or should I just cry now? agent: Let's see what we can do, Angela. What device, operating system and version of the app are you using? user: I phone 8 NRC version 5.9.0 Getting box of tissues just in case - my first time in years running 6 miles. agent: What specific iOS are you using? Also, can you elaborate on what you experienced at the end of your run? user: IOS 11.0.2 Started app, everything looked right, started running, got to where I knew I was .8 miles in and looked at app to check time and it had stopped recording. At that point I used a medly of 4 letter words. Restarted, had trouble with it restarting. Completely stopped and started a fresh run then it was fine. I know I did the full 6 miles, I just need the app to know so it can use it for my coaching. Really liking it other than glitch today agent: We're glad to hear you're liking the app, Angela. Can you DM us your NikePlus email? ### Response: Customer is complaining about the NRC app for having a technical glitch. Agent is requesting for more details regarding the issue and NikePlus email address.

user: am I able to travel with a brand new sealed laptop through TSA without unboxing it? Flight from Oregon to San Francisco.. agent: Hi there, I don't see why not? I'd suggest letting TSA know before you screen what's in the box. -Suli user: I can’t even find the info on their website lol, it’s sealed and brand new :( agent: You'll be fine bringing it on the aircraft, however, TSA may ask you to take it out of the box. -Sean user: Darn! Lol okay... I’m trying to figure it out but I guess I’ll have to open the box :( agent: I'd personally just keep it all sealed up until they say something. I wouldn't be surprised if they allow it to go through unopened. -Sean user: That was my plan! I just don’t wanna open it til I am home 2mrw but I’m trying to pack my carry on bag now lol - thank you!! #lovealaskaair agent: Glad we could help :) Thanks for reaching out! -Jordan

Customer has complained that he is unable to travel with brand new sealed laptop without unboxing it. Agent is glad that customer has reached him for this issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: am I able to travel with a brand new sealed laptop through TSA without unboxing it? Flight from Oregon to San Francisco.. agent: Hi there, I don't see why not? I'd suggest letting TSA know before you screen what's in the box. -Suli user: I can’t even find the info on their website lol, it’s sealed and brand new :( agent: You'll be fine bringing it on the aircraft, however, TSA may ask you to take it out of the box. -Sean user: Darn! Lol okay... I’m trying to figure it out but I guess I’ll have to open the box :( agent: I'd personally just keep it all sealed up until they say something. I wouldn't be surprised if they allow it to go through unopened. -Sean user: That was my plan! I just don’t wanna open it til I am home 2mrw but I’m trying to pack my carry on bag now lol - thank you!! #lovealaskaair agent: Glad we could help :) Thanks for reaching out! -Jordan ### Response: Customer has complained that he is unable to travel with brand new sealed laptop without unboxing it. Agent is glad that customer has reached him for this issue.

user: What am I suppose to do about about failure to update the app? how do I turn off these alerts? 😡 agent: We'd love to help. You can turn off the automatic updates option in Settings > iTunes and App Stores. user: Will this stop those stupid notifications? agent: Yes, that is correct. user: Did as instructed... didn’t stop the alerts! Not my problem if can’t get there act together! FIX THIS! The consumer should not be responsible for the failures of the developer. Take it out with What do I do about this? are you planning to update this???? agent: If you're still receiving those alerts, let's move to DM so we can check a few more settings.

Customer is complaining about the failure to update the app and asks how to turn off the alerts. Agent updates that if they are still receiving those alerts then let's move to DM so that they can check with few more settings.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: What am I suppose to do about about failure to update the app? how do I turn off these alerts? 😡 agent: We'd love to help. You can turn off the automatic updates option in Settings > iTunes and App Stores. user: Will this stop those stupid notifications? agent: Yes, that is correct. user: Did as instructed... didn’t stop the alerts! Not my problem if can’t get there act together! FIX THIS! The consumer should not be responsible for the failures of the developer. Take it out with What do I do about this? are you planning to update this???? agent: If you're still receiving those alerts, let's move to DM so we can check a few more settings. ### Response: Customer is complaining about the failure to update the app and asks how to turn off the alerts. Agent updates that if they are still receiving those alerts then let's move to DM so that they can check with few more settings.

user: am I losing my flights collected every time my tier points collection ends? agent: Hi Mikaela, this will be part of the terms an conditions of the Executive Club. Login and check this on our website to confirm. user: I have...in order to progress to the next level it’s either I have to collect tier points+ 2 flights or do 25 flights agent: That's right, Mikaela. We sometimes amend the Terms and Conditions of the Executive Club but can't say when the next time will be user: I do understand that you do amend the terms & condition but it never say that we lost the flights we have collected once the tier point ends It was not mentioned that we have to collect those flights within a year to move to the next level agent: Our Executive Club team would like to contact you directly. Please DM your account number, full name, date of birth and address.

Customer wants to know why he is losing the flights he collected once the tier point ends and. Agent said that they would sometimes amend the terms & conditions of the executive club.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: am I losing my flights collected every time my tier points collection ends? agent: Hi Mikaela, this will be part of the terms an conditions of the Executive Club. Login and check this on our website to confirm. user: I have...in order to progress to the next level it’s either I have to collect tier points+ 2 flights or do 25 flights agent: That's right, Mikaela. We sometimes amend the Terms and Conditions of the Executive Club but can't say when the next time will be user: I do understand that you do amend the terms & condition but it never say that we lost the flights we have collected once the tier point ends It was not mentioned that we have to collect those flights within a year to move to the next level agent: Our Executive Club team would like to contact you directly. Please DM your account number, full name, date of birth and address. ### Response: Customer wants to know why he is losing the flights he collected once the tier point ends and. Agent said that they would sometimes amend the terms & conditions of the executive club.

user: had your service for about 12 hours and now the internet isn’t working at all...... not very happy right now. agent: Oh no! We are sorry to hear that. What lights do you see on the router? user: agent: Thank you, is it just the internet or are all your Fios services impacted? user: All I have is internet agent: Do you know where your battery back unit is located? user: Not sure exactly what your asking for I have a router that’s plugged in. That’s it. agent: There should be a battery unit that powers your service. It is located sometimes in a closet or basement. user: Prolly in the basement. It just came back on for a minute....now it’s off again. agent: Are you able to reset your battery back up box? user: If I can find it.... it’s working right now though agent: No worries then, great to hear it is working. It may have been maintenance being performed in your area. Thank you for letting us know. user: Ah okay. Yeah thanks for the quick response. agent: You're welcome Mike.

Here customer faces some internet issue while plugging to router. Here agent note down the issues and gives the better assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: had your service for about 12 hours and now the internet isn’t working at all...... not very happy right now. agent: Oh no! We are sorry to hear that. What lights do you see on the router? user: agent: Thank you, is it just the internet or are all your Fios services impacted? user: All I have is internet agent: Do you know where your battery back unit is located? user: Not sure exactly what your asking for I have a router that’s plugged in. That’s it. agent: There should be a battery unit that powers your service. It is located sometimes in a closet or basement. user: Prolly in the basement. It just came back on for a minute....now it’s off again. agent: Are you able to reset your battery back up box? user: If I can find it.... it’s working right now though agent: No worries then, great to hear it is working. It may have been maintenance being performed in your area. Thank you for letting us know. user: Ah okay. Yeah thanks for the quick response. agent: You're welcome Mike. ### Response: Here customer faces some internet issue while plugging to router. Here agent note down the issues and gives the better assistance.

user: the app would be 100% if we are able to add new listings instead of having to login with a computer. agent: It's possible to start a new listing directly from the app. Are you referring to another feature? Let us know a bit more. user: How exactly? I’ve tried many ways and I can’t seem to find the add new listing option. agent: Are you using Android of iOS? Check the Selling section and tap the button "List an item". user: iOS. And I don’t have that option. agent: Strange! Be sure to update to the latest version & check your country/region in settings. If that doesn't help, let us know. user: Yeah as soon as new updates come out I update my apps. My regio is in Puerto Rico. agent: Thanks! DM your user ID, version of app, model of phone & version of operating system. We'll reach out to Mobile.

Customer is having trouble to find the add new listing option and states that he would update to the latest versions as soon as it is available. Agents requests to update to the latest version and to provide additional details to assist better.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: the app would be 100% if we are able to add new listings instead of having to login with a computer. agent: It's possible to start a new listing directly from the app. Are you referring to another feature? Let us know a bit more. user: How exactly? I’ve tried many ways and I can’t seem to find the add new listing option. agent: Are you using Android of iOS? Check the Selling section and tap the button "List an item". user: iOS. And I don’t have that option. agent: Strange! Be sure to update to the latest version & check your country/region in settings. If that doesn't help, let us know. user: Yeah as soon as new updates come out I update my apps. My regio is in Puerto Rico. agent: Thanks! DM your user ID, version of app, model of phone & version of operating system. We'll reach out to Mobile. ### Response: Customer is having trouble to find the add new listing option and states that he would update to the latest versions as soon as it is available. Agents requests to update to the latest version and to provide additional details to assist better.

user: hey, trying to book tickets over the festive season but can't get assigned seats and it says unconfirmed. should I wait? thks! agent: Hello. When are you travelling please? - Jordan user: Hey Jordan, 23rd-27th Dec? agent: Upgrade work is taking place and the timetable is being revised. Booking horizons can be found here: - Jordan user: thanks, but it doesn't tell me anything that helps? will there be trains, and why can't I book a seat for example? should I wait or book? agent: Yes, there will be trains over the holidays but we are waiting for Network Rail to confirmed the revised timetable. (1/2) Once confirmed, you'll be able to reserve seats - Jordan (2/2) user: ahh okay, I'll hang on a bit longer then. thanks Jordan agent: You're welcome! - Jordan

Customer unconfirmed seats after he has booked a tickets. Agent has explaining about revised timetable of network train u and hoping the customer about the booking once he gets confirmation.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hey, trying to book tickets over the festive season but can't get assigned seats and it says unconfirmed. should I wait? thks! agent: Hello. When are you travelling please? - Jordan user: Hey Jordan, 23rd-27th Dec? agent: Upgrade work is taking place and the timetable is being revised. Booking horizons can be found here: - Jordan user: thanks, but it doesn't tell me anything that helps? will there be trains, and why can't I book a seat for example? should I wait or book? agent: Yes, there will be trains over the holidays but we are waiting for Network Rail to confirmed the revised timetable. (1/2) Once confirmed, you'll be able to reserve seats - Jordan (2/2) user: ahh okay, I'll hang on a bit longer then. thanks Jordan agent: You're welcome! - Jordan ### Response: Customer unconfirmed seats after he has booked a tickets. Agent has explaining about revised timetable of network train u and hoping the customer about the booking once he gets confirmation.

user: HI! I have a flight tomorrow ( Sea-Lax) at 2 pm. Can i take an earlier fligth? Do i need to pay? I am a SkyPriority customer. agent: Hello Max. Please follow/DM your confirmation number and I will gladly take a look. *ACJ user: Done! agent: Max, that confirmation number is not finding a Delta reservation. Ours will start with an F, G, H , or J. *ACJ user: This an Aeroméxico reservation since i bough it from them. Should i just go to the airport counter and ask for it? agent: Yes, if it's Aeroméxico ticket, they will have to process the changes. *ACJ

Customer wants to know if they take an earlier flight, do they need to pay and they tells that they are the Skypriority customer. Agent updates to go to airport since the confirmation number is not finding delta reservation and if its a aeromexico ticket then the airport counter will have to process the charge.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: HI! I have a flight tomorrow ( Sea-Lax) at 2 pm. Can i take an earlier fligth? Do i need to pay? I am a SkyPriority customer. agent: Hello Max. Please follow/DM your confirmation number and I will gladly take a look. *ACJ user: Done! agent: Max, that confirmation number is not finding a Delta reservation. Ours will start with an F, G, H , or J. *ACJ user: This an Aeroméxico reservation since i bough it from them. Should i just go to the airport counter and ask for it? agent: Yes, if it's Aeroméxico ticket, they will have to process the changes. *ACJ ### Response: Customer wants to know if they take an earlier flight, do they need to pay and they tells that they are the Skypriority customer. Agent updates to go to airport since the confirmation number is not finding delta reservation and if its a aeromexico ticket then the airport counter will have to process the charge.

user: No option on your customer care line to speak with a customer care agent...I've been trying to recharge a card for days now. Thanks. agent: Hello, kindly dial 111and follow the prompt to speak with an agent. Please note that you can state your complaint for prompt assistance. kindly provide the recharge card details along side mobile number via DM. All inconveniences regretted. Thank you. user: I just said there's no option to speak with an agent if u dial 111. The options ends at 5. The S/N of the card is 98043971....can't see like 3 numbers again but it ends with 4929. It's a 200 naira recharge card. Thank you. You guys failed to respond to my request. I've dialled 111 several times still no option on customer care agent. I'm not totally impressed with your response. agent: location for sim registration. Thank you for choosing Airtel. (2/2) Hello , please be informed that all recharge issue requires the complete serial number (20digits), if not seen clearly kindly visit the nearest Airtel shop for assistance. Please visit to view the nearest AIRTEL shop or dial *386# to get a shop (1/2) Hello , kindly dial 111 or 121 and select option 3, then 5 and press 9 to speak with an agent. You may also state the exact issue being experienced for prompt assistance via this platform. Thank you for choosing AIRTEL. location for sim registration. Thank you for choosing Airtel. (2/2) Hello , please be informed that all recharge issue requires the complete serial number (20digits), if not seen clearly kindly visit the nearest Airtel shop for assistance. Please visit to view the nearest AIRTEL shop or dial *386# to get a shop (1/2)

Customer is complaining that no option on their customer care line to speak with a customer care agent they have been trying to recharge a card for days now. Agent updated that to informed that all recharge issue requires the complete serial number it not clearly visit the nearest shop for assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: No option on your customer care line to speak with a customer care agent...I've been trying to recharge a card for days now. Thanks. agent: Hello, kindly dial 111and follow the prompt to speak with an agent. Please note that you can state your complaint for prompt assistance. kindly provide the recharge card details along side mobile number via DM. All inconveniences regretted. Thank you. user: I just said there's no option to speak with an agent if u dial 111. The options ends at 5. The S/N of the card is 98043971....can't see like 3 numbers again but it ends with 4929. It's a 200 naira recharge card. Thank you. You guys failed to respond to my request. I've dialled 111 several times still no option on customer care agent. I'm not totally impressed with your response. agent: location for sim registration. Thank you for choosing Airtel. (2/2) Hello , please be informed that all recharge issue requires the complete serial number (20digits), if not seen clearly kindly visit the nearest Airtel shop for assistance. Please visit to view the nearest AIRTEL shop or dial *386# to get a shop (1/2) Hello , kindly dial 111 or 121 and select option 3, then 5 and press 9 to speak with an agent. You may also state the exact issue being experienced for prompt assistance via this platform. Thank you for choosing AIRTEL. location for sim registration. Thank you for choosing Airtel. (2/2) Hello , please be informed that all recharge issue requires the complete serial number (20digits), if not seen clearly kindly visit the nearest Airtel shop for assistance. Please visit to view the nearest AIRTEL shop or dial *386# to get a shop (1/2) ### Response: Customer is complaining that no option on their customer care line to speak with a customer care agent they have been trying to recharge a card for days now. Agent updated that to informed that all recharge issue requires the complete serial number it not clearly visit the nearest shop for assistance.

user: currently unable to checkout groceries :( Tried on Firefox & Chrome, same problem agent: Hi Ian, I'm afraid I'm not able to view the link. Can you advise what error messages you see when attempting to check out? Thanks - Emma user: Here you go... I'm still getting the same non-error when trying to pay for delivery and food. agent: Hi Ian, I can see you've advised you have tried Chrome and Firefox, have you tired on Internet Explorer? Ty - James user: internet explorer!? You got to be kidding? agent: I am sorry. Please DM your name and address so I can log this for you? Our IT team can then investigate further. Charlotte user: I almost switched to Sainsburys after the comment about internet explorer :( Luckily I tried one more time and it finally worked in Firefox agent: Hi Ian, I'm glad you've managed to place your order, I'm sorry for the trouble that you've had when placing your order. For our IT team to investigate further can you please DM your full name and full address? TY - Kelly.

Customer is unable to checkout groceries. Agent request to DM full name and full address for their IT team to investigate further.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: currently unable to checkout groceries :( Tried on Firefox & Chrome, same problem agent: Hi Ian, I'm afraid I'm not able to view the link. Can you advise what error messages you see when attempting to check out? Thanks - Emma user: Here you go... I'm still getting the same non-error when trying to pay for delivery and food. agent: Hi Ian, I can see you've advised you have tried Chrome and Firefox, have you tired on Internet Explorer? Ty - James user: internet explorer!? You got to be kidding? agent: I am sorry. Please DM your name and address so I can log this for you? Our IT team can then investigate further. Charlotte user: I almost switched to Sainsburys after the comment about internet explorer :( Luckily I tried one more time and it finally worked in Firefox agent: Hi Ian, I'm glad you've managed to place your order, I'm sorry for the trouble that you've had when placing your order. For our IT team to investigate further can you please DM your full name and full address? TY - Kelly. ### Response: Customer is unable to checkout groceries. Agent request to DM full name and full address for their IT team to investigate further.

user: I’ve had updated me IPhone 7 to IOS 11.1 and the calendar still doesn’t work. agent: We're happy to help. What trouble are you experiencing with your Calendar? user: When a change from october to november doesn’t show the month of november and then it closes the app. agent: We'll help out. What device are you using and version of iOS? This can be found in Settings > General > About. user: It’s an IPhone 7 with IOS 11.1 agent: Was that the 11.1 beta or the general release that just came out about an hour ago? user: The general release that came out today. agent: To make sure we understand. Are you changing the date of an event? Or just swiping through the dates? user: Just swiping through the dates. agent: Got it. And this persists even after rebooting the device? user: Yes it does. agent: OK, we're going to need to dig in deeper for the next steps. Can you join us in DM?

Customer complaining about he had updated me iPhone 7 to IOS 11.1 but still calendar doesn't work. Agent asking what device are you using and version of ios and also telling that that should found in settings & gt.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’ve had updated me IPhone 7 to IOS 11.1 and the calendar still doesn’t work. agent: We're happy to help. What trouble are you experiencing with your Calendar? user: When a change from october to november doesn’t show the month of november and then it closes the app. agent: We'll help out. What device are you using and version of iOS? This can be found in Settings > General > About. user: It’s an IPhone 7 with IOS 11.1 agent: Was that the 11.1 beta or the general release that just came out about an hour ago? user: The general release that came out today. agent: To make sure we understand. Are you changing the date of an event? Or just swiping through the dates? user: Just swiping through the dates. agent: Got it. And this persists even after rebooting the device? user: Yes it does. agent: OK, we're going to need to dig in deeper for the next steps. Can you join us in DM? ### Response: Customer complaining about he had updated me iPhone 7 to IOS 11.1 but still calendar doesn't work. Agent asking what device are you using and version of ios and also telling that that should found in settings & gt.

user: where to submit bugs for recent #NRC app on AppleWatch #UX #Bug agent: You've come to the right place. Could you elaborate on what you're experiencing? user: Applies to current NRC App on latest Apple Watch. If you pause a run, the stop button should not be at the same location. Due to sweating, it happens from time to time that I’ve to press the button twice, which stops my run today. As an alternative, the stop button could behave As on the phone where you have to press it for 2secs Other Point: Actions behind buttons like #pause and #stop run seems to run on the same thread which causes UI to freeze for some msec Next point: Bluetooth headphones aren’t recognized every time, quick fix is to open another app and reopen NRC during the run, than BT works agent: Thanks for the feedback. Let's also have you uninstall the NRC app> restart your Watch and iPhone> reinstall> test run. (1/2) Let us know if you continue to run into any issues. We will pass the other feedback over to our team. (2/2) user: There is no issue… 1st point is just an UX Bug! The Bluetooth thing, okay.. maybe.. but both iPhone and Apple Watch are 2 days old with fresh install! agent: We've passed your feedback along to our team. Thank you for your interest. user: Any chance to get some further information about my feedback agent: Thanks for the tweet. Our team has been made aware. Keep an eye out on the app store for updates.

Customer is questioning where to submit bugs for recent NRC app on Apple watch. Agent updates that they have passed the feedback along to their team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: where to submit bugs for recent #NRC app on AppleWatch #UX #Bug agent: You've come to the right place. Could you elaborate on what you're experiencing? user: Applies to current NRC App on latest Apple Watch. If you pause a run, the stop button should not be at the same location. Due to sweating, it happens from time to time that I’ve to press the button twice, which stops my run today. As an alternative, the stop button could behave As on the phone where you have to press it for 2secs Other Point: Actions behind buttons like #pause and #stop run seems to run on the same thread which causes UI to freeze for some msec Next point: Bluetooth headphones aren’t recognized every time, quick fix is to open another app and reopen NRC during the run, than BT works agent: Thanks for the feedback. Let's also have you uninstall the NRC app> restart your Watch and iPhone> reinstall> test run. (1/2) Let us know if you continue to run into any issues. We will pass the other feedback over to our team. (2/2) user: There is no issue… 1st point is just an UX Bug! The Bluetooth thing, okay.. maybe.. but both iPhone and Apple Watch are 2 days old with fresh install! agent: We've passed your feedback along to our team. Thank you for your interest. user: Any chance to get some further information about my feedback agent: Thanks for the tweet. Our team has been made aware. Keep an eye out on the app store for updates. ### Response: Customer is questioning where to submit bugs for recent NRC app on Apple watch. Agent updates that they have passed the feedback along to their team.

user: wow how u have changed. Carry on that is only allowed under the seat in front? Seriously? Last time I fly American Airlines agent: Sounds like you purchased a Basic Economy fare, Brian. You can read more about that here: user: Never again. Screw your airline. U should make sure you disclose this bs. Obviously u folks love screwing customers all for a dollar. F this airline agent: We're sorry if you missed the pop ups letting you know about the restrictions. We're looking forward to seeing you.

Customer is complaining about the restriction he had when flying American Airlines which weren't there when he flew last time. Agent states that he has purchased a basic economy fare and the details on the restrictions were in the popups.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: wow how u have changed. Carry on that is only allowed under the seat in front? Seriously? Last time I fly American Airlines agent: Sounds like you purchased a Basic Economy fare, Brian. You can read more about that here: user: Never again. Screw your airline. U should make sure you disclose this bs. Obviously u folks love screwing customers all for a dollar. F this airline agent: We're sorry if you missed the pop ups letting you know about the restrictions. We're looking forward to seeing you. ### Response: Customer is complaining about the restriction he had when flying American Airlines which weren't there when he flew last time. Agent states that he has purchased a basic economy fare and the details on the restrictions were in the popups.

user: I am trying to figure out why I am not eligible for Chelsea contest when I received an email invite? agent: Hi, Hugh. I apologize for the confusion. We are looking into this matter. *TJF user: Did you determine anything on the issue with the Chelsea contest not allowing participation agent: Hugh, you can try again as the issue has been resolved. *TDL user: I wasn’t apprised until entry period ended. I thought notification when issue was resolved as I identified it agent: Hi Hugh, are you still have trouble entering the Chelsea contest? *TJW user: Yes ir tells me it has ended Yes it says the contest has ended when I click the link agent: Unfortunately, I am showing contest ended on October 16th. *TJW user: Yes I didn’t receive any follow up that the issue was fixed agent: Hello, Hugh! Unfortunately, the contest ended on 16OCTth. I apologize that an update was not sent to you. *TCC

The customer says that he is trying to figure out why he is not eligible for Chelsea contest when he received an email invite, and says that he wasn't apprised until entry period ended. The agent asks whether the customer is till having trouble in entering the Chelsea contest and informs that the contest ended on 160OCTth.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I am trying to figure out why I am not eligible for Chelsea contest when I received an email invite? agent: Hi, Hugh. I apologize for the confusion. We are looking into this matter. *TJF user: Did you determine anything on the issue with the Chelsea contest not allowing participation agent: Hugh, you can try again as the issue has been resolved. *TDL user: I wasn’t apprised until entry period ended. I thought notification when issue was resolved as I identified it agent: Hi Hugh, are you still have trouble entering the Chelsea contest? *TJW user: Yes ir tells me it has ended Yes it says the contest has ended when I click the link agent: Unfortunately, I am showing contest ended on October 16th. *TJW user: Yes I didn’t receive any follow up that the issue was fixed agent: Hello, Hugh! Unfortunately, the contest ended on 16OCTth. I apologize that an update was not sent to you. *TCC ### Response: The customer says that he is trying to figure out why he is not eligible for Chelsea contest when he received an email invite, and says that he wasn't apprised until entry period ended. The agent asks whether the customer is till having trouble in entering the Chelsea contest and informs that the contest ended on 160OCTth.

user: can I have my 2325 credits back in Ww2?, I got robbed for me and I’m kinda angry about it agent: Hello there, we apologize for the delay. Can you clarify your current issue? Please be sure you keep us posted. Thank you. user: I used 2325 credits on quarter matser and I played one war game and it started those challenges when I wasn’t doing them and I went to do they they where gone agent: Unfortunately, once a challenged is activated please note that this is in general game time. Meaning that the timer will start once you start once any match/game is started. I apologize for the confusion. user: It was a tdm and don challenge in war? I wasn’t even in this game types agent: Unfortunately, we are not able to provide this content. I really do apologize for the frustration this may have caused.

Customer is complaining about the credit back in Ww2 which was robbed. Agent apologised and informed general game timing.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: can I have my 2325 credits back in Ww2?, I got robbed for me and I’m kinda angry about it agent: Hello there, we apologize for the delay. Can you clarify your current issue? Please be sure you keep us posted. Thank you. user: I used 2325 credits on quarter matser and I played one war game and it started those challenges when I wasn’t doing them and I went to do they they where gone agent: Unfortunately, once a challenged is activated please note that this is in general game time. Meaning that the timer will start once you start once any match/game is started. I apologize for the confusion. user: It was a tdm and don challenge in war? I wasn’t even in this game types agent: Unfortunately, we are not able to provide this content. I really do apologize for the frustration this may have caused. ### Response: Customer is complaining about the credit back in Ww2 which was robbed. Agent apologised and informed general game timing.

user: I bought these Mr Kipling Winter whirls in the Tesco express in Haywards Heath earlier only to find out their best before is 16/10/17 agent: Hi Benedict, I am very sorry about this. I have advised our Store Management Team who will make sure they are checked. 1/3 Please could we have a picture of your receipt, including the product and date information at the bottom? 2/3 We'd like to fully record your feedback, please could you DM us with your name, address and email address? - Allyn 3/3 user: I'll DM receipt etc. Did you get my receipt and email address by DM? agent: Hi Benedict, your previous DM has been received. Can you DM your full name and address with postcode for me to record this? TY - Joanne user: Done. agent: Hi Benedict, I have replied via DM. TY - Joanne

Customer is complaining about the expired food item he bought at the store. Agent is requesting for the receipt, product and date information, name, email id and postcode to record the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I bought these Mr Kipling Winter whirls in the Tesco express in Haywards Heath earlier only to find out their best before is 16/10/17 agent: Hi Benedict, I am very sorry about this. I have advised our Store Management Team who will make sure they are checked. 1/3 Please could we have a picture of your receipt, including the product and date information at the bottom? 2/3 We'd like to fully record your feedback, please could you DM us with your name, address and email address? - Allyn 3/3 user: I'll DM receipt etc. Did you get my receipt and email address by DM? agent: Hi Benedict, your previous DM has been received. Can you DM your full name and address with postcode for me to record this? TY - Joanne user: Done. agent: Hi Benedict, I have replied via DM. TY - Joanne ### Response: Customer is complaining about the expired food item he bought at the store. Agent is requesting for the receipt, product and date information, name, email id and postcode to record the issue.

user: I have just recieved an email with the confirmation for my pre order of payback delux edition but I don't know where the code is agent: Sorry for the trouble! We're here to help! Could you link us to the item you are referring to, so we can take a closer look? user: Need for speed payback delux edition for PS4 agent: (2/2)Your content code will auto-populate, Just click 'Confirm' and your content will be added directly to your PSN account. Click on the 'Redeem from link found on the Thank You page & sign in w/ your Playstation account. (1/1) user: Where is the thank you page? The code was not entered automatically It takes me to the redeem code page but it doesnt auto populate the code agent: Based on the screenshot this won't be avail until 7 Nov at 0:00. You'll then click the link that says "Access your content"(1/2) You should also receive another e-mail letting you know when the content is actually avail, with a similar link. (2/2)

Customer is asking about the email received with the confirmation of my pre order of payback delux edition but don't no where the code is. Agent says they should receive another e-mail lettering when the contest is actually avail, with a similar link.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I have just recieved an email with the confirmation for my pre order of payback delux edition but I don't know where the code is agent: Sorry for the trouble! We're here to help! Could you link us to the item you are referring to, so we can take a closer look? user: Need for speed payback delux edition for PS4 agent: (2/2)Your content code will auto-populate, Just click 'Confirm' and your content will be added directly to your PSN account. Click on the 'Redeem from link found on the Thank You page & sign in w/ your Playstation account. (1/1) user: Where is the thank you page? The code was not entered automatically It takes me to the redeem code page but it doesnt auto populate the code agent: Based on the screenshot this won't be avail until 7 Nov at 0:00. You'll then click the link that says "Access your content"(1/2) You should also receive another e-mail letting you know when the content is actually avail, with a similar link. (2/2) ### Response: Customer is asking about the email received with the confirmation of my pre order of payback delux edition but don't no where the code is. Agent says they should receive another e-mail lettering when the contest is actually avail, with a similar link.

user: good evening, please I forgot the pin for my Data Me2U. Please can you help me reset it? agent: months and the amount paid for data or social bundle for further assistance Thank you. (2/2) Hello in order to assist you, kindly provide the affected mobile number, last recharge, swap history within the last 12 (1/2) user: The affected number is 08028060872, last recharge is 13/11/17, no swap made in 12 months and the amount paid for data bundle is #500. Thanks agent: Hello please be informed your line has been unbarred and your default password is “1234". Thank you. user: Thanks so much! agent: Hello we've got you covered. user: Just tried changing the PIN from default and am getting an incorrect PIN error. agent: Hello kindly use the default pin, try again and revert for prompt assistance. Thank you. user: While using default pin... I got the error that I've supplied a default pin and to change the PIN. On another attempt to change the pin from default, I got the same error as reported above. Please, I need a feedback ASAP agent: Hello kindly be patient as the issue is being worked on. All inconveniences regretted. Thank you user: Okay! Please I'll like to be notified as soon as you're done. Thanks agent: Hello we acknowledge your complaint. Please be patient while we resolve the issue. Thank you. Hello we've got you covered.

Customer asking help to reset the pin for his data me2u. Agent asking to provide affected mobile number and last recharge history.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: good evening, please I forgot the pin for my Data Me2U. Please can you help me reset it? agent: months and the amount paid for data or social bundle for further assistance Thank you. (2/2) Hello in order to assist you, kindly provide the affected mobile number, last recharge, swap history within the last 12 (1/2) user: The affected number is 08028060872, last recharge is 13/11/17, no swap made in 12 months and the amount paid for data bundle is #500. Thanks agent: Hello please be informed your line has been unbarred and your default password is “1234". Thank you. user: Thanks so much! agent: Hello we've got you covered. user: Just tried changing the PIN from default and am getting an incorrect PIN error. agent: Hello kindly use the default pin, try again and revert for prompt assistance. Thank you. user: While using default pin... I got the error that I've supplied a default pin and to change the PIN. On another attempt to change the pin from default, I got the same error as reported above. Please, I need a feedback ASAP agent: Hello kindly be patient as the issue is being worked on. All inconveniences regretted. Thank you user: Okay! Please I'll like to be notified as soon as you're done. Thanks agent: Hello we acknowledge your complaint. Please be patient while we resolve the issue. Thank you. Hello we've got you covered. ### Response: Customer asking help to reset the pin for his data me2u. Agent asking to provide affected mobile number and last recharge history.

user: This should just be one song. It contains multiple songs on spotify. agent: Hey Dietrich! Can you send us the URI or link of the similar tracks you're referring to? We'll have this checked for you /AL user: Its the only version on spotify. The first 3 minutes is the song in the title. After that a very long pause and more songs. agent: Gotcha! We've reported it to our Content team, so they'll be able to fix it. Great detective work. /AL user: Still not fixed! agent: Hey there! We've given our content team a nudge about this. Hopefully we'll have a fix soon /AG user: Third time's a charm? STILL NOT FIXED. How about push instead of a nudge this time? agent: Hi again! Not to worry, we'll give them a tap so this can get fixed soon /JP user: Still not fixed... do you guys even have a content team? Or is it just one guy in a room without internet? agent: We do, but we're sorry if it still hasn't been fixed. Rest assured that we're passing on all your feedback about this /AY

The customer says that it contains multiple songs on spotify, the first three minutes is the song in the title, after that a very long pause and more songs. The agent asks to send them the URL or link of the similar tracks the customer is referring to and says that they have given their content team a nudge about it and also that they are passing the feedback.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: This should just be one song. It contains multiple songs on spotify. agent: Hey Dietrich! Can you send us the URI or link of the similar tracks you're referring to? We'll have this checked for you /AL user: Its the only version on spotify. The first 3 minutes is the song in the title. After that a very long pause and more songs. agent: Gotcha! We've reported it to our Content team, so they'll be able to fix it. Great detective work. /AL user: Still not fixed! agent: Hey there! We've given our content team a nudge about this. Hopefully we'll have a fix soon /AG user: Third time's a charm? STILL NOT FIXED. How about push instead of a nudge this time? agent: Hi again! Not to worry, we'll give them a tap so this can get fixed soon /JP user: Still not fixed... do you guys even have a content team? Or is it just one guy in a room without internet? agent: We do, but we're sorry if it still hasn't been fixed. Rest assured that we're passing on all your feedback about this /AY ### Response: The customer says that it contains multiple songs on spotify, the first three minutes is the song in the title, after that a very long pause and more songs. The agent asks to send them the URL or link of the similar tracks the customer is referring to and says that they have given their content team a nudge about it and also that they are passing the feedback.

user: so I just paid £68 to board a train that had no seats ? Surely this aint right agent: Oh no, did you have seats booked, Ricky? user: Yes i had selected to allocate my seats and it didnt! Got to the station ans train is rammed packed agent: Sorry to hear that. Hopefully as stations are called at, the seats will become available user: My point is if it was full why did it allow me to select to allocate the seats? agent: If it was full you shouldn't have been able to book seats, Ricky user: thats my point.... it allowed me to, but when it came through on my ticket, it said it couldnt confirm. agent: Sorry to hear this Ricky, we'll let our Web Support team know

The customer is complaining that he reserved the seat but he didn't got it. The agent confronted the customer that they will let their web team to know about it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: so I just paid £68 to board a train that had no seats ? Surely this aint right agent: Oh no, did you have seats booked, Ricky? user: Yes i had selected to allocate my seats and it didnt! Got to the station ans train is rammed packed agent: Sorry to hear that. Hopefully as stations are called at, the seats will become available user: My point is if it was full why did it allow me to select to allocate the seats? agent: If it was full you shouldn't have been able to book seats, Ricky user: thats my point.... it allowed me to, but when it came through on my ticket, it said it couldnt confirm. agent: Sorry to hear this Ricky, we'll let our Web Support team know ### Response: The customer is complaining that he reserved the seat but he didn't got it. The agent confronted the customer that they will let their web team to know about it.

user: Can you explain why trains btwn Reading & Waterloo delayed? Can't find any explanation. Thanks agent: Hello, which trains are you referring to? Trains from Reading - Waterloo look to have run on time? user: I'm on the 18.50 to Reading which arrived late & is now missing out Clapham Common & Richmond to make up time agent: This train was late due to earlier late running trains I'm afraid. user: Ok but why were they late? I'm trying to get an answer but nobody ever explains agent: A passenger on an earlier service pulled the emergency alarm in error. user: Really? And that caused such huge delays & disruption? Thanks for answering anyway agent: This may help explain further:

Customer ask the agent of explanationt on train dealy. Agent explained the customer about passenger pulled emergency alarm.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Can you explain why trains btwn Reading & Waterloo delayed? Can't find any explanation. Thanks agent: Hello, which trains are you referring to? Trains from Reading - Waterloo look to have run on time? user: I'm on the 18.50 to Reading which arrived late & is now missing out Clapham Common & Richmond to make up time agent: This train was late due to earlier late running trains I'm afraid. user: Ok but why were they late? I'm trying to get an answer but nobody ever explains agent: A passenger on an earlier service pulled the emergency alarm in error. user: Really? And that caused such huge delays & disruption? Thanks for answering anyway agent: This may help explain further: ### Response: Customer ask the agent of explanationt on train dealy. Agent explained the customer about passenger pulled emergency alarm.

user: Cheers I've not even left Bristol Temple Meads and I've already missed my connection at Newport because you've decided to stick another carriage on just in case. I won't get home until 9pm now. agent: Hi, sorry for the delay. What was the departure time from Bristol? -Andy user: 14.54 the train was on time until the extra carriage silliness. I had a 9 minute window in Newport but there's no way I'm gonna make that connection now unless your train enters a wormhole or breaks the land speed record. agent: Apologies this is now 10 minutes late, where are you travelling to from Newport? -Andy user: Bangor (Gwynedd). I'm screwed. agent: Ok if you miss the connection next train would be 16:35 changing at Crewe. If you're over an hour late in to Bangor compensation would be due. -Andy user: Thanks I'll hopefully get something. I just made it, I don't like running Andy, now I have to eat a chocolate bar to make up for it. Damn you! agent: Glad to hear you made it, sorry for the exercise! -Andy

The customer is complaining that the train was too late and delay. The agent apologizes and asks him to take for the next train.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Cheers I've not even left Bristol Temple Meads and I've already missed my connection at Newport because you've decided to stick another carriage on just in case. I won't get home until 9pm now. agent: Hi, sorry for the delay. What was the departure time from Bristol? -Andy user: 14.54 the train was on time until the extra carriage silliness. I had a 9 minute window in Newport but there's no way I'm gonna make that connection now unless your train enters a wormhole or breaks the land speed record. agent: Apologies this is now 10 minutes late, where are you travelling to from Newport? -Andy user: Bangor (Gwynedd). I'm screwed. agent: Ok if you miss the connection next train would be 16:35 changing at Crewe. If you're over an hour late in to Bangor compensation would be due. -Andy user: Thanks I'll hopefully get something. I just made it, I don't like running Andy, now I have to eat a chocolate bar to make up for it. Damn you! agent: Glad to hear you made it, sorry for the exercise! -Andy ### Response: The customer is complaining that the train was too late and delay. The agent apologizes and asks him to take for the next train.

user: hey I seriously can’t download Fishing Planet, it stopped downloading the game midway through and I tried pausing and (1/2) (2/2) unpairing but it’s just giving me a dash instead of the remaining time. agent: Here to assist! Please power cycle your network devices and try again: user: Thank you! That seemed to have fixed the problem! :) 👍🏽❤️ agent: You are welcome anytime. Let us know if there's anything we can lend a hand with! user: Hey! The issue is popping up again, but this time with Fortnite! Sometimes it downloads a little bit, but sometimes an error code comes up. agent: Hello Dawson. That's not god. Let's start your PS4 in safe mode and select Restore Default Settings: user: What would restore default settings do to my Playstation? I also believe the error code was (CE-40851-8) agent: That process restores the PlayStation 4 to the default factory settings. user: But what will it do to my games and stuff? agent: No worries! This safe mode option won't delete you game data.

Customer is stating that it is unable to download fishing planet. Agent provided URL to the customer and asked to restore the playstation.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hey I seriously can’t download Fishing Planet, it stopped downloading the game midway through and I tried pausing and (1/2) (2/2) unpairing but it’s just giving me a dash instead of the remaining time. agent: Here to assist! Please power cycle your network devices and try again: user: Thank you! That seemed to have fixed the problem! :) 👍🏽❤️ agent: You are welcome anytime. Let us know if there's anything we can lend a hand with! user: Hey! The issue is popping up again, but this time with Fortnite! Sometimes it downloads a little bit, but sometimes an error code comes up. agent: Hello Dawson. That's not god. Let's start your PS4 in safe mode and select Restore Default Settings: user: What would restore default settings do to my Playstation? I also believe the error code was (CE-40851-8) agent: That process restores the PlayStation 4 to the default factory settings. user: But what will it do to my games and stuff? agent: No worries! This safe mode option won't delete you game data. ### Response: Customer is stating that it is unable to download fishing planet. Agent provided URL to the customer and asked to restore the playstation.

user: Absolute lack of proper use of technology as still is unable to link the the mobile app w/ the upgrade list at the gate agent: You should be able to view the standby and upgrade list, Carlos. Check out the following for details: user: The stand by list was empty and employees blamed the systems and last minute ticket purchase as the reason. #lies It gets better. overhead bins are empty & passenger are being forced to check bags. reasons: on time departure. 9 passengers are late. Lol agent: We're sorry for your frustration, but we're glad to see that our folks were able to get you upgraded. user: Another #lie. I am not upgraded. Don't care. I am sharing my views of poor airport operations & terrible use of technology agent: Our sincere apologies, Carlos, as we were looking at your flight from earlier today.

The customer complains that AmericanAir is unable to link the mobile app with the upgrade list at the gate, the standby list was empty and employees blamed the systems and last minute ticket purchase as the reason. The agent says that the customer should be able to view the standby and upgrade list via provided link and says that they are glad to see that their folks were able to get him upgraded.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Absolute lack of proper use of technology as still is unable to link the the mobile app w/ the upgrade list at the gate agent: You should be able to view the standby and upgrade list, Carlos. Check out the following for details: user: The stand by list was empty and employees blamed the systems and last minute ticket purchase as the reason. #lies It gets better. overhead bins are empty & passenger are being forced to check bags. reasons: on time departure. 9 passengers are late. Lol agent: We're sorry for your frustration, but we're glad to see that our folks were able to get you upgraded. user: Another #lie. I am not upgraded. Don't care. I am sharing my views of poor airport operations & terrible use of technology agent: Our sincere apologies, Carlos, as we were looking at your flight from earlier today. ### Response: The customer complains that AmericanAir is unable to link the mobile app with the upgrade list at the gate, the standby list was empty and employees blamed the systems and last minute ticket purchase as the reason. The agent says that the customer should be able to view the standby and upgrade list via provided link and says that they are glad to see that their folks were able to get him upgraded.

user: I need access to things so I can actually do homework. Like Lucinda Calligraphy. And centerpage in layout\page setup. agent: We're here to help, Jossa! Just to clarify, what program are you trying to open? user: Word 2016, through my college outlook account. agent: You can download and install custom fonts you can use with office. Check this link for your guide: user: For the limited office we access through our student email? The word online? agent: Hmm. We'd like to know more. Are you getting any error messages? You can also send us a screenshot of the issue. user: No error messages, just word online isn't the full version. agent: Yes it's not the full version. To know more about the Word Online, here's your guide:

Customer need access for Lucinda calligraphy and center page in layout. Agent provides an URL to know more about Word Online.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I need access to things so I can actually do homework. Like Lucinda Calligraphy. And centerpage in layout\page setup. agent: We're here to help, Jossa! Just to clarify, what program are you trying to open? user: Word 2016, through my college outlook account. agent: You can download and install custom fonts you can use with office. Check this link for your guide: user: For the limited office we access through our student email? The word online? agent: Hmm. We'd like to know more. Are you getting any error messages? You can also send us a screenshot of the issue. user: No error messages, just word online isn't the full version. agent: Yes it's not the full version. To know more about the Word Online, here's your guide: ### Response: Customer need access for Lucinda calligraphy and center page in layout. Agent provides an URL to know more about Word Online.

user: I don't remember subscribing to any caller tune but glo deducted my credit pls the remaining balance has disappeared agent: Hello Aminu, kindly deactivate the Caller Tune by sending DEREG to 7728. TT user: I've been unsubscribed from the caller tune services hope there won't be any deduction again or else I'll stop recharging Please I want to know the call tariff I'm on because I'm being charged N12 instead of N9 as in gbam plus tnx My number 08079776152 agent: Hello Aminu, please provide your number for clarification. Thank you. SO You're Gbam Plus. 11k/sec to glo lines, 15k/sec to other networks. Daily fee of N5 applicable. Thank you. SO user: I made 38 secs called and was charged about N7 to another network made then 2mins 15secs and was charged N28 Glo charges me 0.24 per secs same network cos I called glo line for 5 secs and was charged 1.2 /5secs =0.24 x60 =N14. 4 per min. My number 08079776152 this is why I don't recharge this glo line often hidden deductions thank you agent: "Hello Aminu, may we have your number for clarification. Thank you. IQ Morning Aminu, billing rate on your line is okay with respect to Gbam Plus package. TT Morning Aminu, the line subscribed for a VAS for which deduction was made. The VAS is now cancelled. T user: Please what is VAS that my line was subscribed to because I did not do it.. Hidden charges.. Kai 😤 agent: Hello Aminu, we apologize. Issue already escalated to our resolution unit. Work in progress.We'll revert back as soon as issue is sorted. SO user: Glo you have started your hidden charges again, my credit is been deducted even without making calls. From #250 to 230 then 180 maybe later 0 credit pls continue agent: Hello Aminu, we a,apologize about it. Issue has been escalated to the unit in charge for assistance. Thank you. SO user: Glo is still deducting my credits without a single call being made from it...still watching until you exhaust it all oh Glo network agent: Kindly provide your number for assistance. ET.

Customer is complaining about subscribing callertune. Agent is replying that deactivate the caller tune by sending DEREG to 7728.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I don't remember subscribing to any caller tune but glo deducted my credit pls the remaining balance has disappeared agent: Hello Aminu, kindly deactivate the Caller Tune by sending DEREG to 7728. TT user: I've been unsubscribed from the caller tune services hope there won't be any deduction again or else I'll stop recharging Please I want to know the call tariff I'm on because I'm being charged N12 instead of N9 as in gbam plus tnx My number 08079776152 agent: Hello Aminu, please provide your number for clarification. Thank you. SO You're Gbam Plus. 11k/sec to glo lines, 15k/sec to other networks. Daily fee of N5 applicable. Thank you. SO user: I made 38 secs called and was charged about N7 to another network made then 2mins 15secs and was charged N28 Glo charges me 0.24 per secs same network cos I called glo line for 5 secs and was charged 1.2 /5secs =0.24 x60 =N14. 4 per min. My number 08079776152 this is why I don't recharge this glo line often hidden deductions thank you agent: "Hello Aminu, may we have your number for clarification. Thank you. IQ Morning Aminu, billing rate on your line is okay with respect to Gbam Plus package. TT Morning Aminu, the line subscribed for a VAS for which deduction was made. The VAS is now cancelled. T user: Please what is VAS that my line was subscribed to because I did not do it.. Hidden charges.. Kai 😤 agent: Hello Aminu, we apologize. Issue already escalated to our resolution unit. Work in progress.We'll revert back as soon as issue is sorted. SO user: Glo you have started your hidden charges again, my credit is been deducted even without making calls. From #250 to 230 then 180 maybe later 0 credit pls continue agent: Hello Aminu, we a,apologize about it. Issue has been escalated to the unit in charge for assistance. Thank you. SO user: Glo is still deducting my credits without a single call being made from it...still watching until you exhaust it all oh Glo network agent: Kindly provide your number for assistance. ET. ### Response: Customer is complaining about subscribing callertune. Agent is replying that deactivate the caller tune by sending DEREG to 7728.

user: I tried to utilize the trial period for Creative Suite, but got sick and couldn't do so. Is there any way I can have another trial? agent: The trial for Creative cloud is for 7 days. Have you tried it? . user: That's just it, I couldn't use it before it expired. I'm also having trouble downloading Acrobat back to my hard drive on my MacBook Pro. Is it no longer free even if it's not the Pro version? agent: We have the trial only for 7 days for the latest version of the Creative Cloud. user: Why is it telling me I can download without a credit or debit card and then the trial activation fails precisely because of that not being the case? If I tried the Photoshop trial, would it be the same thing? The trials seem more irritating than the subscriptions. agent: Hi, we're so sorry for the frustrating experience. The software is same for both trial and paid versions. A trial app can be used only once for 7 days on 1 computer and email id. The plan can be purchased here. Let us know if this helps!

Customer is complaining about not able to utilize the trail period of creative suite. Agent updated that trial app can be used once for 7 days on 1 computer and email id and also send the URL of the plan for purchase.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I tried to utilize the trial period for Creative Suite, but got sick and couldn't do so. Is there any way I can have another trial? agent: The trial for Creative cloud is for 7 days. Have you tried it? . user: That's just it, I couldn't use it before it expired. I'm also having trouble downloading Acrobat back to my hard drive on my MacBook Pro. Is it no longer free even if it's not the Pro version? agent: We have the trial only for 7 days for the latest version of the Creative Cloud. user: Why is it telling me I can download without a credit or debit card and then the trial activation fails precisely because of that not being the case? If I tried the Photoshop trial, would it be the same thing? The trials seem more irritating than the subscriptions. agent: Hi, we're so sorry for the frustrating experience. The software is same for both trial and paid versions. A trial app can be used only once for 7 days on 1 computer and email id. The plan can be purchased here. Let us know if this helps! ### Response: Customer is complaining about not able to utilize the trail period of creative suite. Agent updated that trial app can be used once for 7 days on 1 computer and email id and also send the URL of the plan for purchase.

user: For some odd reason. The vibration on my controller doesn't work when i play Destiny 2. I went through every setting but nothin agent: Hi there! Were you also able to check the in game settings as well as the console settings? user: Yeah i have checked the game settings, and Xbox Accessories agent: Would you mind sending us a picture of what you have the settings set to exactly? user: agent: Thank you for the pictures. Is the controller fully charged? Also, does the vibration work for other games? user: It is fully charged and yes it does work for other games agent: Okay, that is odd. Was the controller vibrating with the game before or has it never vibrated? user: It stopped working a couple weeks after release agent: Thank you, let's go ahead and remove your profile: then power cycle 1 the console: and check again if the vibration is still disabled. 2

Customer is facing issue with his controller as vibarator not working while playing Destiny 2. Agent provides with an URL to check with settings still being disabled.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: For some odd reason. The vibration on my controller doesn't work when i play Destiny 2. I went through every setting but nothin agent: Hi there! Were you also able to check the in game settings as well as the console settings? user: Yeah i have checked the game settings, and Xbox Accessories agent: Would you mind sending us a picture of what you have the settings set to exactly? user: agent: Thank you for the pictures. Is the controller fully charged? Also, does the vibration work for other games? user: It is fully charged and yes it does work for other games agent: Okay, that is odd. Was the controller vibrating with the game before or has it never vibrated? user: It stopped working a couple weeks after release agent: Thank you, let's go ahead and remove your profile: then power cycle 1 the console: and check again if the vibration is still disabled. 2 ### Response: Customer is facing issue with his controller as vibarator not working while playing Destiny 2. Agent provides with an URL to check with settings still being disabled.

user: Disappointed that I ordered something through Prime, expected to receive today and now had email to say won't be here for up to two more days. agent: Hi Sarah. I'm so sorry to hear about the delay in your order! This certainly isn't what we strive for. Just to confirm, has your order already shipped? You can see the status here: user: It says it has been dispatched. agent: Ok, Keep an eye on the emails and keep us in the loop user: I have already had this message We’re sorry to tell you that there may be a delay in delivering your order. Please allow an additional day or two for the parcel to arrive. It came after all. :) Thank you agent: Excellent! Thanks for letting us know! :) Enjoy the rest of your day!

Customer is disappointed for the delay of the products for two days. Agent is updating her to keep an eye on the mails and to keep them in a loop.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Disappointed that I ordered something through Prime, expected to receive today and now had email to say won't be here for up to two more days. agent: Hi Sarah. I'm so sorry to hear about the delay in your order! This certainly isn't what we strive for. Just to confirm, has your order already shipped? You can see the status here: user: It says it has been dispatched. agent: Ok, Keep an eye on the emails and keep us in the loop user: I have already had this message We’re sorry to tell you that there may be a delay in delivering your order. Please allow an additional day or two for the parcel to arrive. It came after all. :) Thank you agent: Excellent! Thanks for letting us know! :) Enjoy the rest of your day! ### Response: Customer is disappointed for the delay of the products for two days. Agent is updating her to keep an eye on the mails and to keep them in a loop.