The bank did not provide its customers with copies of credit documentation (interest changes reviews, repayment plans, and loan agreement annexes) in the period from May 2018 to April 2019. In this sense, the bank went ahead and argued that its decision was the right one since the documentation would be related to repaid loans, which a customer shouldn't have the right to access. A data subject alerted the DPA, which demanded that the bank provide copies of the loan documentation to the data subject. The DPA fined the bank (a specific sum is still unknown) taking into consideration the financial institution's continued refusal for over a year to deny the right of access to such documentation to over 2.500 customers.
the bank did not provide its customers with copies of credit documentation interest changes reviews repayment plans and loan agreement annexes in the period from may to april in this sense the bank went ahead and argued that its decision was the right one since the documentation would be related to repaid loans which a customer shouldnt have the right to access a data subject alerted the dpa which demanded that the bank provide copies of the loan documentation to the data subject the dpa  the bank a specific sum is still unknown taking into consideration the financial institutions continued refusal for over a year to deny the right of access to such documentation to over customers
 bank   provide  customers  copy  credit documentation interest change review repayment plan  loan agreement annex   period  may  april   sense  bank go ahead  argue   decision   right one since  documentation would  relate  repay loan   customer shouldnt   right  access  data subject alert  dpa  demand   bank provide copy   loan documentation   data subject  dpa   bank  specific sum  still unknown take  consideration  financial institutions continue refusal    year  deny  right  access   documentation   customers