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How do I release a deposit ? | When you make a pre-authorization hold for a rental: If the amount is less than €1,000 it will be released within a maximum of 9 calendar days from the date of pre-authorisation. Qonto is not part of the process in this case and only the merchant can release the funds before this delay. If the amount is equal or higher than €1,000 it will be released within a maximum of 31 calendar days from the date of pre-authorisation. No worries, for such an amount, we can release the funds earlier if you send us the closing card receipt of the transaction the merchant gave you. ☝️The closing receipt must contain the last 4 digits of the card and the file number. | https://help.qonto.com/en/articles/5165756-how-do-i-release-a-deposit |
Why does my transaction appear to be higher than its actual amount? | If your transaction appears to be higher, it means that the merchant has made a pre-authorization hold during your payment. What is a pre-authorization hold? In order to ensure that the payment will be properly honored, (that is, to verify that the balance has the necessary funds), the merchant makes a pre-authorization hold of a greater amount than the final amount of your purchase. This pre-authorization hold appears as a “pending” transaction on your account before being replaced by a transaction of the actual amount of your purchase. In which cases does the merchant make a pre-authorization hold? When refueling at automatic fuel dispensers ⛽️ The automated fuel dispensers charge a debit on your account in an amount typically between €90 and €150 before allowing you to refuel. This pre-authorization hold is then regularized by the actual price of your transaction just after your refuel. It may happen that the distributor or merchant doesn't regularize the transaction. In this case, your account will be regularized within 1 to 9 days when the merchant will send us the confirmation of the operation. When renting a vehicle or equipment 🚗 When you rent a car or equipment, the merchant makes a bank impression in the form of a pre-authorization hold. If the amount is less than €1,000, it will be released within a maximum period of 9 days. If the amount is more than €1,000, it will be released within 31 days . You can have more info about this here When staying in a hotel 🏨 When you stay in a hotel, the hotel makes a larger pre-authorization hold to ensure that your balance covers the total amount of your stay. This pre-authorization hold can remain in your account before being regularized by the debit of the actual amount of your stay. | https://help.qonto.com/en/articles/4359571-why-does-my-transaction-appear-to-be-higher-than-its-actual-amount |
What’s a “processing” card transaction? | When you pay with your Qonto card, the merchant makes an authorization request to verify that you have the necessary funds in your account. This authorization is usually for the full amount of your purchase ( unless exceptions ) and appears in your Qonto account history as a "processing" transaction. Card transactions are usually confirmed by merchants within 2-3 days, so it may take that long to appear in your transaction history. Please note that the amount is blocked on your account but has not been debited . ☝️ Without confirmation from the merchant, the transaction can remain "processing" in your Qonto account history for up to 9 days. After that time, the transaction will be automatically canceled by the system and will appear crossed out Payment declined but displayed "processing" on my account Your card transaction has been declined by the merchant however the transaction is displayed under "processing" on your account? Rest assured, this operation will not be debited! The payment authorization is sent to the merchant to validate the transaction. Sometimes, your payment is authorized by Qonto but the merchant does not receive confirmation due to interbank connexion issues. The payment is then refused on the merchant’s terminal. If Qonto does not receive the information regarding the rectifying transaction, the transaction remains under "processing" on your account. As per Mastercard rules, the displayed transaction will disappear from your account within maximum 9 days. Your balance will then be updated. | https://help.qonto.com/en/articles/4359569-what-s-a-processing-card-transaction |
What should I do if my Qonto card is lost or stolen? | How can I permanently block a card? Whether your Qonto card is lost, stolen or even broken, you can deactivate it directly from your account: From the section ‘Business Account’ , click on 'Cards' Select the appropriate card and click on Report lost/stolen , at the bottom of the right-hand side. Then, select ' Report as lost' or ' Report as stolen'. Finally, enter your password to confirm the action. ☝️ Good to know: This is an irreversible action that will permanently block your card . So check your recent transactions to make sure that there has been no fraudulent use of your account. The cost of a new physical card is 6 € HT, except if it was lost during shipping. What should I do if there is a fraudulent operation? You just checked your last transactions, and you think you are being defrauded? We explain to you what to do, step by step, right here . If you have any doubts about a transaction, you can start a chat with us by logging in your Qonto interface. **We would be happy to help you. | https://help.qonto.com/en/articles/4359603-what-should-i-do-if-my-qonto-card-is-lost-or-stolen |
How can I see or change my PIN? | How to see my PIN? Your PIN code is accessible at any time in your Cards section from your desktop or mobile app. To find it: Go to the Cards section Select your card Click on “ See PIN ” 💡 If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone. ☝️ Have a doubt on your PIN? Please do check it before trying again. Indeed, if you enter 3 times a wrong code, your card will be blocked and you’ll need to change your PIN. How to change my PIN? If you entered 3 times a wrong code or just forgot it, you can reset your PIN code anytime from your application. To reset your PIN code : From the section ‘Business Account’ , click on 'Cards' From the right tab of your screen, click on ‘Reset PIN’ code and define a new card PIN code. To finalize the activation, you have to complete 2 transactions using your PIN at an ATM. You do not need to validate the withdrawal, you can cancel the operation after entering your PIN or deactivate this option on your card. ☝️ Upon receipt of your card, if you do not remember the first PIN defined during the order , it won't be possible, for security reasons, to request a reset. In this case, you will have to delete this card and order a new one . How to choose a secure PIN code? | https://help.qonto.com/en/articles/4359601-how-can-i-see-or-change-my-pin |
How do spending categories work for cards? | 💡 Admins, Owners and Managers from Essential, Business and Enterprise plans can set up spending categories on cards. What are spending categories? Spending categories enable employees’ cards payments to be authorized for specific categories of expenses only. Qonto proposes six spending categories, corresponding to your main business cases: Food & Grocery Restaurants & Bars Transportation Hotels & Lodging Gas stations Equipment & Tools When a card payment occurs, the Merchant Category Code (MCC) attributed to this transaction is automatically scanned to see if it matches the allowed category under Qonto’s classification. If it does, the transaction is authorized. If it doesn’t, the transaction is declined. However, as MCC are not attributed by Qonto, some payments can be authorized or declined against user expectation. For example, if a merchant provides multi-services, like take-away and restaurant, its MCC could be linked to the restaurant service and may not be authorized for a card which only had “Food & Groceries” authorized. Spending categories is a tool to gain greater control, but the results may be impacted by merchant’s MCC code attribution. To better manage expectations, the card transaction of an employee is declined, the employee will receive an instant notification which will advise to contact the Admin to change the restrictions of spending categories. If you encounter any problem, do not hesitate to contact us by chat ! How to create cards with spending categories? Spending categories apply to physical or virtual cards (not Instant cards). From the section ‘Business Account’ , click on 'Cards' then on ‘ Create a card’. Select the account you’d like to charge and the person you’d like to attribute the card to. Set up the card’s parameters and click on the toggle Specific spending categories to display the drop-down of options. You can select multiple categories. Continue the set up and validate. How to edit spending categories? ☝️ As an Owner, Admin or Manager, you can edit cards’ spending categories at any time, from your mobile or desktop app. To do so, in your Cards section, click on the card and click on the 🖋️ next to Advanced settings. | https://help.qonto.com/en/articles/5848534-how-do-spending-categories-work-for-cards |
How to delete a card? | How to delete a physical card ? Deleting a physical card is simple : you have to declare it as “stolen/lost” from your interface (even if you still have this card in your possession). ☝️ Good to know : Your card will definitely be deactivated, you will not be able to reactivate it afterward. To delete your card : From the section “Business Account” , click on “Cards” . Select the relevant card and click on “Report lost/stolen" in the lower right corner. Then select the “Report as lost” or “Report as stolen” option. Confirm the action via Strong Customer Authentication on your paired device ( more info here ) Done, your card is deactivated ! How to delete a virtual card? You can easily delete a virtual card (including Online advertising cards and Instant* cards) from your Qonto interface. This action must be performed by the Account Holder, Admin or Manager (for their team). ☝️ Good to know : Your card will definitely be deactivated, you will not be able to reactivate it afterward. From the section “Business Account ”, click on “Cards” Select the virtual card you want to delete In the bottom right corner, click on “Delete Card” . Then select “Delete” Done ! Your virtual card is deactivated. 💡 If the card is "Blocked", it must first be "Unblocked" before it can be deleted. Check this article to know how to proceed. The Instant* card expires on the end date set initially. Available on Business (Advanced) and Enterprise plans only. | https://help.qonto.com/en/articles/5028577-how-to-delete-a-card |
How can I know my card number, CVV and expiry date? | For physical cards, you'll find all the information on the back: The card number (also PAN: primary account number) (PAN or simply called 'card number') is the 16-digit number The card's expiry date (month/year) The card verification value (CVV) is the three-digit number located on the back of your MasterCard, next to your signature. Holder name Company name Note: Do not take or share any pictures of the back of your cards. You can access this information from your Qonto account for your virtual and physical cards : From the section ‘Business Account’, click on 'Cards' Select a card and click on " Reveal" Enter the security code you received by text. 💡If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone. | https://help.qonto.com/en/articles/4359602-how-can-i-know-my-card-number-cvv-and-expiry-date |
How do I set the PIN code of my Qonto card? | The creation of the PIN code confirms the order of your Qonto card. Without your validation, we will not be able to send your card. Note: For security reasons, the system does not accept the following combinations: 0000 (4 x zero) or 0243 (which begins with zero) or 1234 (too simple number sequences). Are you Admin of your Qonto account or a Manager? If you order a card for yourself, you have to set the PIN code at the moment of the order. Are you an Employee? If your card has been ordered by the admin of your account or your manager, you’ll receive an email including a link and instructions for you to choose your PIN code. You can also do it directly from your personal space. If you haven’t submitted your proof of identity yet before setting your PIN code you will be required to have an approved proof of identity. For security reasons, the order will be confirmed only after you have set the PIN code and your proof of identity is validated. Once received, you will have to activate the card . ☝️ Good to know: your PIN code will be visible at any time from your Qonto web or mobile app, after you’ve activated the card. Click here for all the details . | https://help.qonto.com/en/articles/4359597-how-do-i-set-the-pin-code-of-my-qonto-card |
How do I manage my card's settings? | From the section ‘Business Account’, go on 'Cards'. When you select a card , its settings appear in a new tab on the right and you can start customizing them. Please note that only Account Holders, Admins and Managers (for their team) and primary owners can manage card settings. Physical Card With a physical card, you can pay online or offline (with PIN code or contactless) and you can withdraw cash. You can use your physical card in France or abroad. On a physical card the Admin or the Manager can set: Custom card name in-app (e.g. 'Travel card', 'Office expenses card'...) Authorization to withdraw money Authorization to pay contactless Authorization to pay online Days of use (for example from Monday to Friday) Authorization to pay only for certain spending categories Monthly limit (up to € 200,000 for X card) Daily limit Transaction limit Virtual card With a virtual card, you can pay directly from creation, online or offline (by adding it to Google pay / Apple pay). If your physical card hasn’t arrived yet, you can start spending with a virtual card. On a virtual card, the Admin or the Manager can set: Custom card name in-app (e.g. 'Google Ads', 'LinkedIn', 'Amazon'...) Monthly limit (up to 20 000€) Daily limit Transaction limit Days of use (for example from Monday to Friday) Authorization to pay only for certain spending categories Online advertising Card With an Online advertising card, you can manage your marketing campaigns across top ads platforms and merchants like Facebook Ads, Google Ads, and others. You won’t have to worry about your campaigns getting blocked due to running out of funds or exceeding your budget, all thanks to high spending limits (€200,000/month, or more upon request and approval*), flexible controls, and efficient delegation options for your team. Instant Instant* card is a temporary virtual card. It can be attributed to any member of your team for a specific occasion. On a Instant* card the Admin or the Manager can set: Custom card name in-app (e.g. 'B2B conference', 'Offsite dinner', 'Client visit in Berlin'...) When creating it: a budget and a time of validity The budget can be adjusted throughout the time of validity The time of validity can’t be modified. If the card holder needs to pay after the chosen date, the Admin or the Manager will need to create a complementary Instant card. Employees can now pre-fill some of their card settings by requesting a virtual card or Instant card* via their Qonto interface.* These settings can be changed and completed by an Owner, Admin or Manager at any time. 👉 How can I submit a card request? *only for Business and Enterprise subscription Can I make contactless payments with my Qonto card? All physical Qonto cards include Near Field Communication (NFC) technology. This technology allows you to make contactless payments. Whether you have a One, Plus or X card, you can pay up to €50 without having to tap your PIN code to confirm a transaction, so you can save time at the checkout. All you have to do is bring your card within 3 cm of the payment terminal. Please note that contactless payments can be enabled or disabled by an Admin or Manager in the card settings section. What are the limits? For security reasons, some limitations apply regarding NFC payments: All payment above €50 will be automatically rejected (above €25 in Italy) You can pay up to €150 consecutive contactless payments . Beyond this amount, you will be asked to tap your PIN code to reset the limit. | https://help.qonto.com/en/articles/4359600-how-do-i-manage-my-card-s-settings |
How can I renew a card when it expires ? | Is a card belonging to you or a team member about to expire? Renewing a Qonto card requires very little effort on your side. The process is clear and automated, so you can keep paying for whatever your business needs. Plus, it’s completely free. On which exact date does my card expire? The expiration date is written on your card as follows: MM/YY. That means the card will be valid until the very last day of the month indicated. For example, if the expiration date displayed on the back of your card is 07/22 , it means that your card will be valid until 23:59:59 on July 31, 2022 and will no longer work on August 1, 2022. How and when am I informed about my card’s expiration? I am a cardholder (regardless of my role in the company): 10 weeks before the day your card expires, you will receive a first email prompting you to confirm or update your delivery address. You have 2 weeks to update or confirm it. 💡If you haven’t confirmed or updated you delivery address within these two weeks, the card will be sent by default to your company address. 6 weeks before the day your card expires, your new, replacement card will be sent to the address that appears in your Qonto interface. You’ll receive a push notification message on your phone indicating the estimated delivery time and the delivery address. Around 5 weeks before the day your card expires, you should receive your new card at the given address. Once you’ve received your new card, simply activate it directly from your Qonto interface. I am an Admin or Manager and manage a fleet of cards: 10 weeks before a card expiration date, you will receive an email indicating that one or more cards in your fleet will soon expire and that a replacement card (or cards) will be sent to you automatically. What happens if my physical card is attached to Google or Apple Pay ? Google and Apply Pay will be automatically updated with your new physical card’s information 45 days before your old card expires. In other words, 6 weeks before your old card expires, it will be replaced by your new virtual card information. What happens to my new card informations and settings? Your physical card will have a new credit card number. Some merchants have automatic access to the new card information for recurring payments, so your new card may be debited in these cases without you having to do anything. While the card number will change, the card’s settings will not. The new card will maintain the same payment limits and settings as the old card. What happens if my virtual card is about to expire? In the case of a virtual card, you will receive an email 1 month before its expiration date informing you that it’s about to expire. You will need to create a new virtual and reconfigure your personal options and settings. What happens when I have paid for a virtual card? (Only applies for Solo Basic plan) V irtual cards are free except if you are in the solo basic plan While you’ll be able to use both cards during the 45 day transition period, you will only be charged for one. When the old card expires or is deleted , the billing for the new card will automatically start. | https://help.qonto.com/en/articles/6186977-how-can-i-renew-a-card-when-it-expires |
How do I activate my Qonto card? | I've just received my card, what do I do now? Once ordered, you can immediately access a digital version of your new card through your Qonto app, more infos here . Nevertheless, to finalize its activation, you have to activate its PIN code. Why do I need to activate my PIN code? Once you receive your physical card, using your PIN code for the first time (physical payment or withdrawal) will allow to fully activate your card in a secured way : The contactless payments The monthly payment limits above 20,000€ for PLUS and X card 💡 By downloading the mobile Qonto app you’ll have access to your PIN code at any time, so you can check when you have any doubt. Depending on your Plan, the withdrawal can be billed 2€ excl. tax . You have the possibility to cancel the withdrawal after entering your PIN to avoid fees. Good to know You can customize the name of your cards to organize your expenses. 👉 How to customize my Qonto card name? If the card has been set up for you, you can review at anytime the payment limits and options you have access to from your Cards section. | https://help.qonto.com/en/articles/4359599-how-do-i-activate-my-qonto-card |
How to customize my Qonto card name? | 🔍 Gain visibility managing your cards by adjusting their name in-app. Why should you name your cards? Naming your cards helps you organize your expenses. For example: Physical card (One, Plus, X) can be dedicated to job duties: 'Travel card', 'Office expenses'... Virtual card can be dedicated to a recurring online subscription or marketing channel: 'Google Ads', 'LinkedIn', 'CRM tool'... Online advertising card is dedicated to marketing channel: 'Google Ads', 'LinkedIn', 'CRM tool'... Instant card are dedicated to a one-off expense you can name: 'B2B conference', 'offsite dinner', 'Client visit in Lyon'... How to edit the name? From the section ‘Business Account’ , click on 'Cards' and select the card you'd like to rename Click on the 🖋️ next to Card Name and adjust the name Save, it's done! Fun fact? You can add emojis to your cards' name! 💫 | https://help.qonto.com/en/articles/5811760-how-to-customize-my-qonto-card-name |
What is a card of domiciliation? | A card of domiciliation (or direct debit card) connects the payment terminal to a company's bank account and is especially useful for craftsmans or merchants. It generally has 7 digits and is known as a "retail card for POS". It is required for the configuration of the payment terminal (POS). With a direct debit card, you can: Collect the payment by credit card Refund the transaction Cancel the transaction ☝️ As a payment institution and not a banking institution, Qonto does not provide a direct debit card yet. Which is why we have teamed up with partners like Zettle , the European leader in direct debit for SMEs. | https://help.qonto.com/en/articles/6999479-what-is-a-card-of-domiciliation |
Why was my card blocked? | You have blocked your 3D Secure (3DS) access When you make a 3DS payment, it must be validated either by a security code received by SMS, or by validation via your mobile application if you have enabled Strong Customer Authentication . After three unsuccessful attempts, your card may be blocked. In order to unblock it: From the section ‘Business Account’, click on 'Cards' Select the relevant card Click the “unblock” option at the bottom right of the page. You will then have to validate the unblocking by a confidential code received by SMS or via a strong authentication from your phone. If you are an employee, you need the validation of your Admin or Manager. ☝️ If the card still blocked, you will need to contact our support from your interface. You have blocked your PIN If you have entered 3 wrong PIN when withdrawing or when performing a physical payment, the status of your card becomes “ PIN blocked ”. You will need to follow the process to change your PIN here . ☝️ Upon receipt of your card, if you do not remember the first PIN defined during the order , it won't be possible, for security reasons, to request a reset. In this case, you will have to delete this card and order a new one . | https://help.qonto.com/en/articles/6092929-why-was-my-card-blocked |
How can I suspend/unsuspend a card ? | You cannot find your Qonto card and wish to block it temporarily first, before maybe declaring it lost/stolen ? You can pause it. How can I block temporarily a card ? 🔒 From the section ‘Business Account’ , click on 'Cards' Select the card you want to suspend Click on 'Block card' Submit your choice. This action only suspends your card, it doesn't permanently block it. You can decide to unblock it after if you need to use it again. How can I unblock a card following a temporarily blocking ? 🔓 From the section ‘Business Account’, click on 'Cards' Select the card you want to unsuspend Click on 'Unblock card' Type in your password and select 'Unblock this card' Submit your choice. If you are an employee, you will need the validation of your Admin or Manager. I haven't found my card and think it is definitely lost/stolen 😔 First unblock your card if you have blocked it temporarily Declare it lost/stolen to block it permanently: Here are the steps | https://help.qonto.com/en/articles/6266228-how-can-i-suspend-unsuspend-a-card |
Does Qonto handle cash and can I pay using signature authorisation? | Does Qonto handle cash? With Qonto, you can order physical cards, so you're able to withdraw money from any ATM. However, for security reasons, we do not process cash deposits . As a payment institution, we do not offer a cash float either. Can I pay using signature authorisation? With some merchants, payment authorisation can be completed by the signature method (and not the PIN code authorisation). This authorisation method is not accepted with your Qonto card. Every payment on a physical terminal has to be confirmed by your PIN code entry. | https://help.qonto.com/en/articles/4359636-does-qonto-handle-cash-and-can-i-pay-using-signature-authorisation |
How long does it take to receive a card ? | Qonto physical cards are sent through tracked mail for One/Plus cards in France, and through DHL for X (Metal) cards and cards sent in Europe. From the reception of the confirmation email "Your card is on the way" the delivery times are approximately: 2 to 5 business days for the delivery of a One/Plus card for France 24h to 48h business days for the delivery of an X card in France and One/Plus/X cards in Europe In the DOM-TOM and outside Europe, the delivery times can go beyond 5 working days. Please also note that delivery times may be extended by a few days by La Poste or DHL and not Qonto. Those periods apply from the moment the card order is validated . In the case of a new account creation, the card order validation will only be effective from the moment the account is validated . 👆 Good to know: Postal tracking is available about 24 hours after the email confirmation of the card shipment. If you have not received your card within the maximum period announced, do not hesitate to contact us by starting a chat from your Qonto app. ☝️ For any delivery outside the European Union - including DOM-TOM, customs fees may apply. We invite you to contact our customer service. You can also read these articles to learn more : 👉 How do I activate my Qonto card? 👉 How can I order my Qonto card? 👉 How do I manage my card's settings? | https://help.qonto.com/en/articles/6247894-how-long-does-it-take-to-receive-a-card |
How can I upgrade my card? | You would like to change your One or Plus physical card for a more premium card to enjoy more benefits? You can upgrade your card to a more premium one in only four clicks, directly from the Cards section of your Qonto app, without having to worry about your old one. How can I upgrade my card for a more premium one? If you have one of the following roles on Qonto: Admin , Owner or Manager with authorization to manage cards; you can upgrade your card from your account. For this, connect to your Qonto account on desktop : Click on the Cards section and select the card you wish to replace On the side panel that appears, click “ Upgrade to a more premium card ” and choose the card you would like to upgrade to: either the Plus or the X card. Confirm the delivery address to send your new card to. Confirm your order via Strong Customer Authentication on your paired device ( more info here ) The new card appears on your Cards page 🎉 The old one displays the mention “To be deleted on [date]”. Which card will be active and when? The new card will be active as soon as you’ve confirmed the order, both for online and physical payments (via Apple Pay and Google Pay). The PIN will stay the same as for your former card. More details on this article . Your old card will automatically be canceled 1 month after your upgrade (on the same day of the following month). For instance, if you upgrade your Plus card to an X card on 14/06, the Plus card will stop being active on 14/07. How will I be billed if I order the new card? You won’t be charged for delivery of the new card. To avoid paying for both your previous and upgraded cards, you won’t be billed for the new card until your previous card is automatically deactivated, which will happen 1 month after you upgrade. If you were paying for your card (Plus card or One card not included in the plan), you will keep paying its monthly subscription fee until the end of the month. If your old card is a One card and is free of charge, it will keep being free. The new card will be billed at the beginning of the following month; in the meantime you’ll only pay for the old one. For example: You upgraded your Plus card to an X card on June 14 On July 1st, you will be charged for the Plus card for July, regardless of when it is deactivated Your Plus card will be automatically deactivated on July 14 You will be charged for the X card for August, on August 1st | https://help.qonto.com/en/articles/8153322-how-can-i-upgrade-my-card |
What are virtual cards and how to use them ? | A virtual card is a 100% online payment card. The virtual card looks identical to your physical card, with its own virtual card number on the front and security code on the back. I am an admin or a manager, how do I create a virtual card ? From the section ‘ Business Account ’, click on ' Cards ' and select the virtual Card. You'll then have to select : An account associated with the card A cardholder : you or someone already on your team A budget : between €5 and €20,000. You'll be able to adapt the budget later Days of usage and spend categories according to your needs Once you confirm the order, the card can be used immediately and is available in the cards section of the card holder. I am an employee, how can I get a virtual card ? From the section ‘Business Account’, click on 'Cards' Click on Request a card Select Virtual card Add the context of your request in the notes field Click on Submit Application And that's it ! The admin or manager will then validate your request. A mobile or email notification will alert you when your request has been processed. How do I use a Virtual card ? Pay online by getting the card information from the card section of your app Pay in store by adding the card on Apple Pay or Google Pay It is not possible to withdraw cash with a virtual card | https://help.qonto.com/en/articles/6962299-what-are-virtual-cards-and-how-to-use-them |
What is the difference between the budget limit over a calendar month and 30 rolling days? | Payments and withdraws amounts with both physical and virtual cards is now based on calendar days instead of 30 rolling days. In other words, your available balance resets itself on the 1st day of each month . The difference with the 30-day rolling system Previously, the payments and withdraws limits were not based on calendar days ex : January 1st - 31st) but on the last 30 rolling days. For instance, if your withdraw limit was 1 000€ on 30 rolling days and you withdrew 400€ on January 5th, it was necessary to wait until February 5th to get the 400€ back in your available balance. In this example, with the calendar days system, your available balance is back to 1 000€ on February 1st. The impact on your business We don't expect this to impact your daily operations or your finances, but as fellow planners we know how nice it feels to have all our bases covered. So here are a few tips ahead of this change. Rest assured, there is no change to your card details, so you won't need to adjust your automatic payments or subscriptions. On May 1st, you and your colleagues have seen their respective card monthly limit reset for the month. This means that they will be able to spend a higher amount than before on this 30 days period. For example, a colleague who spent 500€ on April 18th won't need to wait May 18th for the 500€ to be available again on his card. Cards created in the middle of the month have a pre-defined monthly spending limit to use until the end of the month. To avoid this, we suggest you to create your cards on the 1st of each month, or change the monthly spending limit according to your spending needs. We offer new customizable settings : a spending limit per transaction, a spending limit per day, or even depending on the day of the week. Therefore, more flexibility and control! >> How do I manage my physical card's settings? | https://help.qonto.com/en/articles/5097287-what-is-the-difference-between-the-budget-limit-over-a-calendar-month-and-30-rolling-days |
Qonto cards payment and withdrawal limits | Qonto cards are personal and can be adapted to all member needs. The Admin of the Qonto account or the Manager (for their team) can limit the card payment and withdrawal capabilities of the members of his company. For more flexibility, these limits can be modified at any time from the section ‘Business Account’, click on ‘Cards’ . Any changes will be taken into account in real-time. Choose a card that suits your needs With a One card : Pay up to €20,000 and withdraw up to €1,000 per calendar month With a Plus card: Pay up to €40,000 and withdraw up to €2,000 per calendar month With an X card : Pay up to €200,000 per calendar month if you are enrolled SCA ( Strong Customer Authentication ) €60 000 per month if you haven’t activate your SCA . We strongly advise you to activate this strong authentification, following these steps : How to pair my phone with my Qonto account? Withdraw up to 3 000€ / month (💡If you are registered to a german account, you can benefit from higher withdrawal limits. Please klick here for more information) 👉 Once you receive your physical card, using your PIN code for the first time (physical payment or withdraw) will allow to fully activate your card in a secured way : The contactless payments The monthly payment limits above 20,000€ for PLUS and X card How to change the payment and withdrawal limits of a card?** During the card creation From the section ‘Business Account’, click on 'Cards' , click on Create card Choose between a physical card, virtual or Instant*card Then choose the payment and withdrawal limits of the new card in the Card settings section After the card creation Select the card that you want to change the limits in the Cards section. Click on Update in card settings Then, update your limits in the following window. Other options can be set up on your card. For more information, click here . * Available on Business (Advanced) and Enterprise Plans only | https://help.qonto.com/en/articles/4359592-qonto-cards-payment-and-withdrawal-limits |
What is Instant card and how to use it? | ⚡ Instant cards are available for Advanced, Business and Enterprise plans. Members added to Qonto as Managers can create Instant cards for themselves or their team members. Instant card, your temporary virtual card The Instant card is ideal for one-off expenses . ✔️ Set the budget and time validity that corresponds to a specific need: equipment purchase, team lunch, business trip, or any other one-time request. ✔️ Available immediately after creation , add it to Apple pay / Google Pay to pay in a shop, restaurant or gas station. ✔️ Instant card expires automatically on the date set . I am an Admin or a Manager: How do I create an Instant Card? From the section ‘Business Account’, click on 'Cards' and select the Instant Card. Then choose: An account associated with the card spend. A card holder : you, or someone on your team already on Qonto. A budget: Between €5 and €20,000, just like a virtual card. This budget can be changed at any time until the Instant card expires. A time of use : Set the end date of use. After this date, the card will automatically expire. Please note that this date cannot be changed. If you need a payment after this date, you will have to create a new Instant card. Once these parameters have been entered, the card can be used immediately and will be available in the Cards section of the selected card holder. I'm an Admin or a Manager: How do I manage an Instant card? Once the card has been created, no further action is required on your part: the Instant card will expire automatically on the date set. If the cardholder needs to increase the initially set limit, you can change the card settings at any time from the Cards section . From the Cards section, you can adjust the Instant card name to better fit its purpose (e.g. 'B2B conference', 'client visit in Berlin', 'offsite dinner'). In that way, you'll be able to better review cards and expenses. ⚠️ Please note that it is not possible to change the expiry date. If you need a payment after this date you will have to create a new Instant card. I am an Employee: How do I get an Instant card? You can now apply for an Instant card directly from the web or mobile application*. You don’t need to provide proof of identity to request an Instant card. From the section ‘Business Account’, click on 'Cards' Click on Request a card. Select the type of card Define the budget and the period of validity of the card Add the context of your request in the notes field Click on Submit Application . And that's it! The Admin or Manager will then validate your request. A mobile or email notification will alert you when your request has been processed. ☝️ You can also make your requests, as well as track existing requests in the Requests tab of your application. 👉 How can I submit a card request? only for Business and Enterprise subscription How do I use an Instant card? Pay online by getting the card information from the app ( Cards section ) and copy it on one click. Pay in store by adding the card to Apple Pay or Google Pay . The Instant card will automatically expire on the date set. Be careful, this date cannot be changed. If you have to pay after the date, you will have to ask for a new Instant card. Good to know: Remember to add your payment receipt. You can take a picture of the receipt from your application or forward a receipt by email | https://help.qonto.com/en/articles/5440624-what-is-instant-card-and-how-to-use-it |
How can I add money to my account for the first time? | After creating your Qonto account, you have four different options for topping it up for the first time. They are available on all plans. Top up by card You can top up your Qonto account using a different bank card of yours or via Google Pay. The funds will appear on your account instantly. The minimum amount is 10 € and the maximum is 1 000 €. It is currently available on desktop only and it can be used only once per organisation. Your card details will be retained if you fail to pay your first Qonto subscription fee. 💡 Only the holder will have access to the payment method and can delete it by going to Settings > Pricing & Billing > Payment Methods. Initiate an instant SEPA-in In case your current banks allows you to emit Instant SEPA transfers, you can top up your Qonto account by transfer in 10 seconds , any day of the week. Initiate a standard SEPA-in Standard SEPA transfers also work. It can take up to 2 to 3 days. Receive a payment You can download and share your IBAN details with a third party for instance with your customers and ask them to make their next payment into your Qonto account. ☝️ Good to know : You can add money to your account right after your contract has been signed. It will be available for you to use (e.g send money out of your account) once your account has been validated, it usually takes up to 5 to 6 hours from the account opening. | https://help.qonto.com/en/articles/5856645-how-can-i-add-money-to-my-account-for-the-first-time |
Additional information about X card withdrawal limits | ❗️ This article only concerns companies that are registered in Germany. In order to support you in your daily work in the best possible way, we have increased the withdrawal limits of the metal card for you. Please note that the new withdrawal limits of the X card only applies to accounts with a german IBAN. X Card €20 / month (excl. tax) Mastercard World Debit Benefit from a 0% foreign exchange commission on non-euro payments (and no fixed fees) Pay up to €60,000 per calendar month Withdraw up to €15,000 for free, per calendar month Take full advantage of a concierge service available 7 days a week Access airport lounges Benefit from Qonto’s most exclusive card insurance ✌️ Good to know: When ordering your X card, to confirm the order, you need to first top-up your Qonto account through a simple bank transfer. Find how to do it right here . 💡 Note: Settings already selected for active X cards are retained. | https://help.qonto.com/en/articles/6432685-additional-information-about-x-card-withdrawal-limits |
How can I approve a card request? | 💡 For Business and Enterprise plan users , employees can request cards to Admins or Managers, who are notified and can approve or reject the request in just a few clicks. Which cards can be requested? Employees can request two types of cards: Virtual card : this is ideal for recurring expenses, for example online subscriptions for marketing tools or softwares. Instant card: for one-off expenses, this temporary virtual card is set for a specific budget and duration. The Instant card expires right after the chosen end date. How to approve a card Once an employee requests a card, the Admin or Manager is notified by email and mobile notification. To approve a card request: Go to the Tasks section of your app, in the To Approve tab or directly on the Home section of your app, and click on Task icon. Select the card you’d like to approve Review the card information and select the account it will be linked to Click Approve at the bottom of the screen. You’ll have to comment on your decision if you choose to reject the card request. Can I edit a card request? You can edit the settings of a card only after you’ve approved it: the amount, the days of use or the authorized spending categories, for instance. You can also rename the card, for better management. | https://help.qonto.com/en/articles/5925694-how-can-i-approve-a-card-request |
How many cards can I have with my Qonto account? | Each user can have up to 5 active physical cards. If your team is made up of 20 employees, all having access to the company’s Qonto account, each of them can have 5 active physical cards, for a total of 100 cards. Depending on the plan you chose, a number of Qonto cards are included. You have the possibility to combine physical and virtual cards and Instant* to suit your needs. ☝️ Good to know: Virtual cards are free and unlimited for Smart, Essential, Premium, Business (Advanced) or Enterprise plans. For more details about our pricing, click here . * Instant card is only available on Business (Advanced) and Enterprise plans. | https://help.qonto.com/en/articles/4359596-how-many-cards-can-i-have-with-my-qonto-account |
What are the different Qonto cards ? | Qonto provides physical and virtual Mastercard debit cards (you can have up to 5 of each if desired ). Qonto physical cards Our physical cards can be used immediately after creation for all kinds of payments, in-store or online ⚡️ More infos here . According to your subscription, it will include one or several free ONE cards. Check what your subscription includes right here . You can follow the steps to order your card right here . One Card Free according to your subscription or 5€/month (excl. tax) Mastercard Business Debit Pay up to €20,000 per calendar month Withdraw up to €1,000 per calendar month Unlimited and free payment in Europe 2€ (excl. VAT) / withdrawal 2% foreign exchange commission on non-euro payments (and no fixed fees) Produced from recycled ocean plastic Plus Card €8 / month (excl. tax) Mastercard World Debit Color customization: silver, black or purple Choose between embossed or printed cards Pay up to €40,000 per calendar month Withdraw up to €2,000 per calendar month Unlimited and free payment in Europe 5 free withdrawals then 2€ (excl. VAT) / withdrawal 1% foreign exchange commission on non-euro payments (and no fixed fees) Benefit from advanced card insurance. More info here Produced from recycled ocean plastic X Card €20 / month (excl. tax) Mastercard World Debit Benefit from a 0% foreign exchange commission on non-euro payments (and no fixed fees) Pay up to €200,000 per calendar month if you are enrolled SCA (Strong Customer Authentication) €60 000 per month if you haven’t activate your SCA . We strongly advise you to activate this strong authentification, following these steps : How to pair my phone with my Qonto account? Withdraw up to €3,000 for free, per calendar month (💡 If you are registered to a german account, you can benefit from higher withdrawal limits. Please klick here for more information.) Take full advantage of a concierge service available 7 days a week Access airport lounges Benefit from Qonto’s most exclusive card insurance. More info here ☝️ Good to know: To confirm the order of an X card, you need to first top-up your Qonto account through a simple bank transfer. Find how to do it right here . Qonto virtual cards The virtual card can be included in your package or charged 2€ (excl. tax) / month. They allow you to make online payments up to €20,000 per calendar month. Find out more about it here Qonto Online advertising cards Online advertising card are virtual cards specifically designed to help you manage your marketing campaigns across top ads platforms and merchants like Facebook Ads, Google Ads, and other. Find out more about it here Qonto Instant cards Instant cards are temporary virtual cards. They are ideal for teams’ one-off expenses. No need to share a card or pay out-of-pocket! Find out more about it here | https://help.qonto.com/en/articles/7895311-what-are-the-different-qonto-cards |
I have a legal or data protection query about my old Penta account, whom can I contact? | Questions about data protection at Penta As a former customer of Penta and thus as a data subject from a data protection perspective, you have the opportunity to exercise your rights as a data subject under the General Data Protection Regulation (GDPR). To do so, simply send an informal email to [email protected] with a brief description of your concern or request. Please note that Penta has legally terminated all customer contracts and closed the corresponding accounts. Since Penta no longer maintains any active customer relationships, your personal data - which is not subject to any legal retention obligations - has been deleted. With the exception of data that must be archived, there is no longer any active processing of personal data at Penta. Remaining data is retained unchanged in archives exclusively for storage purposes until its planned deletion. A request for deletion would not lead to any further deletion, as data that can be deleted has already been deleted and remaining data is automatically deleted after the legal deadline has expired. This also applies to your data that falls under the joint area of responsibility with our partner Solaris SE. Legal enquiries to Solaris SE Penta is terminating its partnership with Solaris SE until the end of the year. Therefore, for privacy enquiries, to report fraud, or to file a complaint with Solaris SE, please click here and use Solaris SE's contact options. 👉For more information on data protection and the Solaris SE data protection officer, please click here. | https://help.qonto.com/en/articles/8591974-i-have-a-legal-or-data-protection-query-about-my-old-penta-account-whom-can-i-contact |
My old Penta account has been blocked, what can I do? | All Penta business accounts, provided by Solaris SE, have been terminated. After termination, the respective account will be blocked and a login to the Penta app will no longer be possible. Incoming transactions on your Penta account will therefore be rejected after the termination date and returned to the sender. All existing standing orders and scheduled transactions will be cancelled. How can I transfer an existing remaining balance? To withdraw any remaining balance on your former Penta account, please click here and complete the Solaris SE payment form online. Please use the email and telephone number stored in your former Penta account when doing so. I have further questions about payments or seizures If you have any further questions around payments, for example about charge backs, seizures or card payments, or if you have problems with your payment, please use the Solaris SE contact form. 👉Click here to contact the Solaris SE service. | https://help.qonto.com/en/articles/8591981-my-old-penta-account-has-been-blocked-what-can-i-do |
How can I order my Qonto card ? | With your Qonto account, you can get different types of cards . Please note that only account holders, admins, and managers can perform this action. From the section ‘ Business Account ’, click on 'Cards' and ‘Create Card’ located in the top right corner : Choose the type of card that fits your needs Name the (future) cardholder Set the parameters of your card Set your payment and withdrawals limits Set days of use and spending categories (optional) Choose your delivery address (for physical cards). It will be selected by the person in charge of creating the card. Cards can be delivered to : The cardholder's personal address The company's headquarters A personalized address 🚨 Set the PIN code that will be the functional PIN for the use of your card. You can view your PIN at anytime. Confirm your order via your Qonto app or with the confirmation code sent by sms Your card has been ordered 🎉 ☝️ Good to know: For security reasons, a card order is finalized only when the PIN code has been defined by its owner. For more information on how to set your PIN code, please read the dedicated article : How do I set the PIN code of my Qonto card? No need to wait in order to use your card ! They are active right after their creation for online payments and physical ones through Apple Pay or Google Pay before receiving them physically. 👉 How to pay with my physical card before receiving it ? An employee can now submit virtual or Instant card requests from the web or mobile application to their team Manager, Admin or Owner.* 👉 How can I submit a card request? only for Business and Enterprise packages You can also read these articles to learn more : 👉 How do I activate my Qonto card? 👉 How long does it take to receive the card ? 👉 How do I manage my card's settings? 👉 How can I submit a card request? | https://help.qonto.com/en/articles/4359595-how-can-i-order-my-qonto-card |
What happens to payments on my old Penta account ? | All Penta business accounts, provided by Solaris SE, have been duly terminated. Incoming transactions on your Penta account will therefore be rejected after the termination date and returned to the sender. All existing standing orders and scheduled transactions have been cancelled. Outgoing payments via the Penta app are also no longer possible. How can I transfer an existing remaining credit balance? To pay out any remaining balance from your closed Penta account, please click here and complete the Solaris SE payment form online. Please use the email and telephone number stored in your former Penta account when doing so. I have further questions about payments or seizures If you have any further questions around payments, for example about charge backs, seizures or card payments, or if you have problems with your payment, please use the Solaris SE contact form. 👉Click here to contact the Solaris SE service. | https://help.qonto.com/en/articles/8591966-what-happens-to-payments-on-my-old-penta-account |
How can I request documents on my old Penta account for my accounting? | Qonto Services GmbH (formerly Penta Fintech GmbH) terminated its cooperation with Solaris SE at the end of last year. Previous statements and documents and other account requests must therefore now be requested directly from Solaris SE. 👉To request further documents, such as account statements, exports of transactions in CSV format, bank confirmations or other bank documents relating to your former Penta account, please click here. | https://help.qonto.com/en/articles/8591939-how-can-i-request-documents-on-my-old-penta-account-for-my-accounting |
I have questions about my Penta invoices, whom can I contact? | All business accounts, provided by Solaris SE, have been duly terminated. The month after the closure of your Penta account, customers received the final invoice via email. If you have specified a billing account in the Penta app, any outstanding amounts will be debited directly from your new account. Outstanding invoices from Penta Please pay outstanding Penta invoices to the following bank details: Recipient: Qonto Services GmbH IBAN: DE92 1001 0123 0215 3334 56 BIC: QNTODEB2XXX Reason for payment: (Please use the invoice number(s) as payment reference). Further questions about Penta invoices For further questions about Penta invoices, please use Penta's contact form and select "Invoices". 👉 Click here to contact Penta. Negative balance and Solaris SE charges If you receive a reminder from Solaris SE or have questions about Solaris SE charges, please contact Solaris Support here . | https://help.qonto.com/en/articles/8591987-i-have-questions-about-my-penta-invoices-whom-can-i-contact |
Can I still access the Penta app and services as before? | All business accounts at Penta, provided by Solaris SE, have been ordinary terminated. Qonto Services GmbH (formerly Penta Fintech GmbH) terminated the cooperation with Solaris SE by the end of last year. Login and access to the Penta App are therefore no longer possible. If you have questions about your old Penta account, you can find more information and contact options on our help pages. 👉Get more information. | https://help.qonto.com/en/articles/8549301-can-i-still-access-the-penta-app-and-services-as-before |
Qonto iOS application | The Qonto app is available on the Apple Store iOS by clicking here . Features available: View your transactions Add the VAT rate to your transactions Add your invoice/receipt to your transactions Issue SEPA and foreign currency transfers Create cards for your team members Manage card limits Block your cards Manage your team members View and download statements Widget Touch ID Face ID Who can register via the application? Account opening via the application is available for the following legal forms: France 🇫🇷 SA (Société Anonyme) SAS (Société par Actions Simplifiées) SASU (Société par Actions Simplifiées Unipersonnelle) SARL (Société à Responsabilité Limitée) SC & SCI (Société civile) EURL (Entreprise Unipersonnelle à Responsabilité Limitée) EIRL (Entreprise Individuelle à Responsabilité Limitée) Société d’Exercice Libérale SEL (SELARL, SELASU, SELAFA, SELCA) Micro-Entreprise (ex Auto-entrepreneur) Société étrangère immatriculée au RCS dont la maison mère est située en Allemagne, Espagne ou Italie Holding (société pilotant un petit groupe de sociétés) Germany 🇩🇪 e.K./e.Kfm e.Kfr. GmbH gGmbh UG AG KGaA oHG GmbH & Co. oHG AG & Co oHG AG & Co KG GmbH & Co. KG Italy 🇮🇹 Not yet available Spain 🇪🇸 Not yet available Other types of organization can register via the Web App ( app.qonto.com ). | https://help.qonto.com/en/articles/4359666-qonto-ios-application |
How can I get reimbursed for an expense I pay with my own funds? | The Expense reimbursement feature is available on Business and Enterprise plans . Expense reimbursement allows team members to submit reimbursements for any company expenses paid with personal funds. Expense reimbursement requests can be approved by Owners, Admins, and Managers with the transfer permissions activated. What do I need for submitting an Expense reimbursement request? Receipt of the expense 💡 Digital receipts that are uploaded to Qonto have the same legal value as their paper counterpart ( probative value ). This means your organization no longer needs to keep the paper receipt. Expense amount 💡 The amount and VAT should get filled out automatically thanks to our OCR technology (which stands for Optical Character Recognition). You can also manually add or edit the amount. Expense description: give more context to your Admin or Manager on your expense IBAN: to get your reimbursement, you will need to fill out your IBAN of your personal bank account. You can add your IBAN directly when making a request or fill it out in your personal profile. 💡 IBAN is stored in the profile and can be added/updated directly in your profile. How can I submit an Expense reimbursement request? On desktop Select the Reimbursements section on the left Click on Requests a reimbursement Select Expense reimbursement Upload the expense receipt: drag & drop the file or click on the drag & drop zone to select it from the computer. Fill out the expense Amount , add a Description for the expense, and add your IBAN if you haven’t added it to your profile yet. On Mobile Open the Qonto App on your device Go to Menu > Requests , then select Expense reimbursement Upload the expense receipt: Take a photo , Choose from photo library or Choose from files . Fill out the expense Amount , add a Description for the expense, and add your IBAN if you haven’t added it to your profile yet. How can I see the status of my request? You can see the status of your request in the Requests section. When a reimbursement request gets approved, you will receive an instant reimbursement transfer to the selected IBAN. When a request gets declined, you will receive an email and notification with the reason provided by our Admin or our Manager by clicking on the request. | https://help.qonto.com/en/articles/6768689-how-can-i-get-reimbursed-for-an-expense-i-pay-with-my-own-funds |
How can I reimburse a team member for an expense paid with their own money? | The Expense reimbursement feature is available on Business and Enterprise plans . Expense reimbursement allows all team members to submit reimbursements for any company expenses paid by personal funds. Reimbursement requests can be approved by Admins and Managers with the transfer permissions on. How do I get informed an Expense reimbursement request has been submitted? Owners, Admins, and Managers roles with the transfer permissions activated receive an email and mobile notification as soon as a request has been submitted. Learn more about how to customize Qonto’s notifications . How can I approve and decline an Expense reimbursement request? On desktop 💻 Select the Team expenses section on the left Click on Reimbursement On the To approve tab, select an expense Select an account to debit for this reimbursement and Approve the request Or Decline it and write a rejection reason On Mobile📱 Open the Qonto App on your device Go to Menu > Requests , then select the Expense report request Click on Pay by transfer to approve the request or Decline and write a rejection reason Once the Expense reimbursement request has been approved, the requestor will receive an instant reimbursement. As an Owner, Admin, and Manager with the transfer permissions activated, how do I get reimbursed for an expense I paid with my own money? To get reimbursed for a professional expense, Owners, Admins, or Managers with transfer permissions can follow the same procedure as above by approving their own submissions. They will then receive the reimbursement via an instant transfer. To get reimbursed faster, the Owner, Admin, or Manager with the transfer permissions can send an instant transfer by activating on toggle Instant bank transfer . | https://help.qonto.com/en/articles/7151496-how-can-i-reimburse-a-team-member-for-an-expense-paid-with-their-own-money |
What is probative value certification? | Starting December 14, 2020, when you submit a receipt in the Business account > History section of your Qonto app, we store it and certify its probative value. You no longer need to gather up and meticulously keep all your receipts in your drawer! Note that this new feature is available for our Smart and Premium plans, as well as for our Essential, Business and Enterprise plans. ☝️ Good to know: Qonto does not have access to your original receipts. You thus undertake to send unmodified documents only (receipts, expense reports and other supporting documents) and to follow our guidelines to avoid any repudiation of their validity by the tax administration. In the event of an audit, Qonto cannot be held liable if the digital version of your receipts does not match the original version. What does it mean exactly? More precisely, it means that your paper and digital receipts have exactly the same legal value. You are thus free to discard your paper receipts while remaining in good standing in the eyes of the law and the relevant authorities. What are the guidelines to follow? To have a receipt certified, you must provide us with a digital true copy of the original. To facilitate this process, ensure the following: The document must be legible, uncompressed and unmodified The colors must be the same as the original The document must not be cut or cropped Make sure also that the following information appears: A description of the item (or service) and its price The VAT rate and amount Information about the vendor: company name, address and VAT number The date and time of the transaction The date and receipt number ✌️ Good to know: If your file is in PNG or JPG format, Qonto will convert it to PDF automatically. You don’t need to do a thing! Please note that this feature does not support screenshots taken with the latest macOS Big Sur 11.4 version. Is it secure enough? Yes, of course! First, Qonto issues the probative value certification of your receipts. How? By creating an electronic signature and digital stamp automatically via a service provider. You will also be provided with the date and time of the certification. Then, Qonto stores your files in accordance with the European eIDAS regulation indefinitely and in a secure way. In the event of an audit, simply export your digital receipts. 💡Please keep in mind that probative value is not retroactive and that i n case of downgrade, certified receipts are still certified. | https://help.qonto.com/en/articles/4704448-what-is-probative-value-certification |
How to manage my team members’ Expense reimbursements on Qonto? | The Expense reimbursements feature is available on Business and Enterprise plans . Expense reimbursements allow all team members to submit reimbursements for any company expenses paid by personal funds. Who can submit an expense reimbursements request? Owners, Admins, Managers, and Employees can submit an Expense reimbursements request on Qonto. To submit an Expense reimbursement , go to the Reimbursements section , click on Request a reimbursement, then submit your request. The requestor will need the receipt of the expense. He will also need to fill out the expense amount, a description and enter his personal IBAN. Learn more about all the steps to submit a reimbursement request. Who can approve and decline an expense reimbursement request? Owners, Admins, and Managers with the transfer permission activated can approve and decline an Expense reimbursement request on Qonto. To approve or decline an Expense reimbursement request, go to the section Team expenses , click on Reimbursements, then approve or decline each request submitted. Learn more about all the steps to approve and decline an Expense reimbursement request. 💡To get reimbursed for a business mileage expense, Owners, Admins, or Managers with transfer permissions can follow the same procedure as above by approving their own submissions. ❌ Accountant role can’t submit, approve or decline an Expense reimbursement request. How am I informed when an Expense reimbursement request is submitted? Owners, Admins, and Managers with the transfer permission activated receive an email and a mobile notification as soon as a request is submitted. Learn more about how to customize Qonto’s notifications . For now, with the Expense reimbursement request, it is not possible to: ❌ Create a approval workflow ❌ Submit reimbursement requests in bulk ❌ Calculate mileage in Italy, Germany or Spain 💡Need support to activate your employees? Copy/paste this paragraph and share it with your team member. Accelerate your expense reimbursements. If you can’t use your Qonto card, so you use your own money to make a professional expense. To get reimbursed, submit a reimbursement request and track its status in real-time from anywhere using the Qonto app. How to use it? 👇 read this FAQ article to learn how to submit an Expense reimbursement read this FAQ article to learn how to submit a Mileage reimbursement in France | https://help.qonto.com/en/articles/7151330-how-to-manage-my-team-members-expense-reimbursements-on-qonto |
How to track e-invoices? | 🇮🇹 This article is for Italian Qonto account holders. From your Qonto web app, you can easily keep track of the status of e-invoices that you’ve issued. There are two types of status that you can monitor: approval status of your e-invoice on the Sistema di Interscambio (SdI) and payment status. 👆 Good to know: some users can also view e-invoices and their status from the App. 📱 Tracking approval status From the Invoicing section, click on any e-invoice. On the side panel, you’ll be able to see what is its status with regard to the SdI: Processing: Qonto is processing your e-invoice and will transmit it to the SdI shortly (you can check on its status later from the E-invoicing section later. Submitted: Your e-invoice was correctly transmitted to the SdI and is awaiting approval. Not submitted: Your e-invoice failed to be submitted to the SdI. If this happens, it’ll automatically appear as Cancelled and you will be able to issue it again. Approved: Your e-invoice was approved by the SdI and the SdI has delivered it to your client. Not delivered: Your e-invoice was approved by the SdI*,* but delivery to your end client failed; this can happen if, for example, you entered your client’s Codice Destinatario erroneously. In this case, you can resend a copy to your client by email or link. Just click on Send invoice at the bottom of the screen (click here for more information on how to send invoices) - your client can also retrieve it directly from the Agenzia delle Entrate . Declined: This means that your e-invoice was rejected by the SdI. If this happens, it’ll automatically be marked as Cancelled and you’ll be able to issue it again. While this could be due to a variety of reasons, we recommend that you verify that all fields, including your client’s fiscal code and VAT number, are correct. 💡If your e-invoice is Not submitted , Not delivered , or Declined , we’ll notify you by in-app message and/or email. Tracking payment status You can track the status of your invoices manually or automatically: Manual tracking: You can manually mark e-invoices as Paid by clicking on it and then, on the button Mark as paid at the bottom of the side panel. Automatic tracking: Qonto can detect when an e-invoice has been paid when your client’s incoming bank transfer is identified with the e-invoice’s reference number. The reference number can easily be found on the invoice itself - just share it with your client by email or link (click here to learn how) once it’s been approved by the SdI. | https://help.qonto.com/en/articles/6340753-how-to-track-e-invoices |
How to retrieve supplier invoices from the Sistema di Interscambio “SDI” on Qonto? | ☝️Please note that this feature is only for our Italian customers. To centralize and pay your supplier invoices directly in Qonto, you can automatically import the invoices issued by your suppliers from the Sistema di Interscambio (SDI). Full access of this feature is available for: Smart, Premium, Essential, Business, and Enterprise plans (to find out how to change your current plan, click here ) Users with Owner or Admin roles How to connect Qonto with the SDI? To issue or receive e-invoices on Qonto, e-invoicing must have been activated on your account (if you haven’t activated it yet, click here to learn how). The setup process can be completed in less than one minute, only needs to be done once per organization, and will allow you to manage all your e-invoicing directly on Qonto. You can then login with your credentials on the Agenzia delle Entrate website and enter Qonto’s Codice Destinatario (9SUB64Q) on the section labeled Fatture e Corrispettivi . You can also share Qonto’s Codice Destinatario directly with your suppliers. Where can I manage the supplier invoices imported from the SDI? Log into your Qonto account from a desktop device and click on Purchases in the navigation menu; then, click on Supplier invoices from the dropdown menu. You can then access, pay and manage all your invoices - directly from this section. ( Learn more ) | https://help.qonto.com/en/articles/6340779-how-to-retrieve-supplier-invoices-from-the-sistema-di-interscambio-sdi-on-qonto |
How to create and share draft invoice? | 👉 Good to know: This article only concerns companies registered in Italy . 🇮🇹 When creating an invoice on Qonto, you can easily save it as a draft for later. Drafts can also be shared with clients as a proforma invoice so that they have all the details on hand before the final version is issued (only on computer). Remember, full access to invoicing is available for: Smart, Premium, Essential, Business, and Enterprise plans (learn how to easily upgrade your plan here ) * Owner and Admin roles To get started: 💻 If you have a computer, log into your Qonto account from a desktop device and click on Invoicing on the navigation menu. 📱 If you are on your Qonto app on mobile, log into your Qonto account and click on the Menu section, and click on Client invoices on the navigation menu. Saving a draft From the Invoicing section, click on Create an invoice at the top of your screen. From there, start filling out the fields as indicated on the screen. To save a draft, you must at least: Select an existing client or add a new one Enter an invoice number Enter an issue and due date Add information about the products or services that you’re billing for (item name, quantity, unit price, and VAT rate) Select which account you’d like to get paid in (if you have multiple accounts on Qonto) When you’re ready, click on Save as draft at the bottom of the screen. Easily find all your saved drafts on the Drafts tab in the Invoicing section. To continue working on a draft, click on it and then, on Edit draft . To delete it permanently, click on Delete draft . When you’re ready, you can easily convert your draft into an invoice. Make sure that all required fields are correctly filled in, click on Create invoice at the bottom of the screen, and confirm that your invoice is ready to be issued. You’ll then be able to send it to your client by email or link. Sharing a draft You can also send an invoice draft to your client. This provisional version, also known as a proforma invoice , can be useful if you want to share a proposal or confirm any details before issuing the final invoice. Sending a draft before issuing an invoice isn’t mandatory, doesn’t require any action from your client, and has no accounting effect. To share a draft, click on Share draft at the bottom of the screen. From there, enter your client’s email address, customize your message, and click on Send email . If you prefer to share it via another channel, click on the button Copy document link and copy the link to your clipboard. 💡 Remember, a draft does not substitute a final invoice. When you’re ready to issue the final version, you can directly convert it into an invoice by clicking on Create invoice at the bottom of the screen. 💡 Basic plan subscribers can create up to two invoices for free before upgrading for full access to the invoicing tool. | https://help.qonto.com/en/articles/6533909-how-to-create-and-share-draft-invoice |
How to activate e-invoicing on Qonto? | 🇮🇹 This article only concerns companies registered in Italy. Before starting to use e-invoicing on Qonto, you’ll need to do a quick one-time setup that will connect your Qonto account to the Sistema di Interscambio , as required by Italian regulation. This setup process can be completed in less than one minute, only needs be done once per organization, and will allow you to manage all your e-invoicing directly on Qonto. From the navigation menu, click on Invoicing. Because you haven’t created any e-invoices yet, this section will appear empty. Click on the black Get started button on the center of the screen, which will take you to the activation screen. On the activation screen, please fill in the following details: VAT number Codice fiscale (if you provided it to us when you first opened your Qonto account, we’ll pre-fill it for you) Tax regime Province Finally, please tick the checkbox at the bottom to confirm that you agree with e-invoicing terms and conditions and click on Continue . ➡️ You can also receive supplier invoices on Qonto! To do so, add Qonto’s Codice Destinatario (9SUB64Q) to your account on the Agenzia delle Entrate’s website, or share it with your supplier. Supplier invoices that you receive will then appear on the section Bookkeeping > Supplier invoices from the navigation menu (for more information, read our dedicated article ). That’s it – you’re all set! 🎉 You’ll be automatically redirected to the e-invoice creation screen, where you’ll be able to issue your first e-invoice in just a few clicks. | https://help.qonto.com/en/articles/6340699-how-to-activate-e-invoicing-on-qonto |
How to create an e-invoice if your company is registered in Italy? | 👉 Important: This article only concerns only companies registered in Italy. 🇮🇹 With Qonto, you can create and send your electronic invoices in a few clicks from your computer. Access to this functionality is available for: Customers with Smart , Premium , Essential , Business and Enterprise plans (if you wish to change your plan, click here ). Users with Owner and Admin roles. To generate an invoice with Qonto, connect to your interface from your computer and click on Invoicing from the side menu section. 1. Set up automatic invoice numbering With Qonto you can easily set the number of your next invoice: check the suggested number, and if necessary, enter a new one. Once confirmed, we will automatically generate all next invoice numbers, which will be unique and sequential . 👉If you wish to activate the manual numbering of the invoices, click here and scroll down to " Manual invoice numbering". 2. Enter customer information Entering your customer information is very simple: just create a new customer or add an existing one. a. Add a new customer If you are creating an invoice for the first time, click on the ' + ' button to add the details of a new customer. Next, indicate whether your customer is a company, a professional or an individual and fill in the information required by the form. 💡 After selecting the correct country, make sure that the VAT number of your foreign customer has a country code other than IT, before the VAT digits (e.g. GB0000000 for the UK, DE0000000 for Germany and FR0000000 for France). In case your customer does not speak the language of the country where your company is registered, you have the possibility to set the language in which the invoice will be issued. You can choose between English, French, Spanish, Italian and German. You can select a different currency to issue the customer’s quote and invoices, if not in Euro Check that the information is correct and click on Confirm . Your customer information will be saved and you will not have to enter it again for future invoices! b. Select an existing customer Open the drop-down menu and select the customer to whom you wish to send your invoice. 3. Create an invoice It is now time to create your invoice. Fill in the required information as indicated on the screen: Issue date and due date ; Order number (optional); Objects : You can add one or more objects to your invoice based on the services or products you are charging the customer for. Each object must contain a title, description (optional), quantity, unit price and VAT rate; 💡If the item in question is exempt from VAT, you can set a rate of 0% and select the reason for the exemption from the drop-down menu at the bottom. Tax details (INPS pension/contributions, withholding tax and revenue stamp are optional - to be added according to your specific situation). ☝️Good to know: The cost of a stamp on an invoice is not counted in the final settlement, which only includes Total (excluding VAT) and Total VAT amount. To pay the stamp duty on your invoices, log in to your tax drawer. If you need more precise information on how to pay stamp duty, you can consult the official website of the Internal Revenue Service (Agenzia delle Entrate). Choose Payment Method , Payment Conditions and Account to credit . Finally, add further information under Terms, conditions and legal notes : Your VAT number, tax identification number or tax identification certificate are mandatory pieces of information to be added manually in this section. If you wish, you can also add optional ones. ☝️ Important! In case of multiple accounts : For the payment to be associated with the corresponding invoice, your customer must make the transfer directly to the IBAN indicated on the invoice. 4. Checking Additional Information In general, the mandatory additional information is: Your VAT number; Your tax identification number or tax identification certificate. 🚦In order for your VAT number to appear on the invoice, you will have to add it manually under Terms, conditions and legal notes . This information will appear with the rest of the footnotes on the invoice. ⚙️ We are working to automate the inclusion of the VAT number on Qonto invoices, and to improve its visibility. 5. Personalise your invoice (optional) 💡 If you wish to personalise your PDF invoice with your company logo (if you have one), and the email address of the issuer by clicking on Settings at the top of the screen. From here you can add your logo in JPEG or PNG format (file size must not exceed 5 MB) and the e-mail address you wish to display on the invoice. Please note that these changes will only be entered for future invoices, and can be changed again at any time. A member of your team can also customise logo and/or email, and even then the changes will be applied to all future invoices only. Instead, previously issued invoices will not be updated with the new logo and email address. It's almost done! Take a final look at the information you have entered and click Create Invoice when you are ready, or Save Draft if you prefer to finalise it later. You can share the draft with your client by clicking on " Share with your client " or, if you are not sure about the accuracy of the information and need help filling in the tax data, you can share it with your accountant by clicking on " To your accountan t" section. For more information, please consult this dedicated article: How to create and share draft electronic invoices? Once the invoice is confirmed, it will be automatically transferred to the Interchange System (Sistema di Interscambio) for approval. You can stay updated on the status of your invoice from the Invoicing section ( click here for more information on how to monitor the status of your invoices). 6. Share your invoice As soon as your invoice is approved by the Interchange System (Sistema di Interscambio), you can choose to share your invoice with your customer in two ways: a. By email From the Invoicing section, click on the invoice in question and then on Send Invoice at the bottom right of the screen. Enter the recipient's email (you can also enter more than one, separating the addresses with a comma) and customise the subject and message of your email. To facilitate the tracking of the email, you can tick the box Insert me in cc at the bottom of the page. When you have finished, click on Send . b. Via link If you prefer to send the invoice from your personal email address or via another channel (e.g. WhatsApp), go to Invoicing, click on the Share via link section and copy the URL link to share with your customers. 7. Download your invoice You can select and download individual invoices, or a set of multiple invoices, in one compressed (zip) file, which will be automatically sent to your email address. This file contains all the selected invoices in PDF format, and can be forwarded to your accountant or any other person of your choice. For more information on how to download your invoices in PDF format, you can refer to this article: Where can I find my Qonto invoices? ☝️ Please note that it is not yet possible to generate self-invoices on Qonto. Instead, with Qonto you have a package of 400 accounting elements (including active invoices, passive invoices and credit notes). For example, you can create 200 active invoices with 50 credit notes, and receive 150 passive invoices from your suppliers. It does not matter how many items you create (or receive), as long as you stay within the 400 accounting items limit. After 365 days from the time you create your first accounting item, the count returns to 400 again. Have you reached the limit? Contact our team! 8. Cancelling your invoice You made a mistake and want to cancel your invoice? You can refer to this article . | https://help.qonto.com/en/articles/6340727-how-to-create-an-e-invoice-if-your-company-is-registered-in-italy |
How to create a self-billed invoice? | 🇮🇹 This article is for Italian Qonto account holders. What is a self-billed invoice? A self-billed invoice verifies the sale of a product or a service and is issued by the customer on behalf of the supplier. The customer assumes both roles of issuer and recipient of invoice, and tehir details correspond to the invoice details of a customer who made the purchase. Self-billed invoices are an exception to standard invoicing rules, which typically require the party receiving payment to issue the document and apply VAT to it. The purchase of goods within or outside of the European Union (EU) needs to be reported to the Italian Revenue Agency (ADE) using electronic invoicing rules. In cases where passive invoices in analog format (such as paper or PDF invoices) are received from foreign suppliers, the resident entity (customer/buyer) is responsible for generating an electronic document (XML self-billed invoice) to be transmitted to the Sistema di Interscambio (SDI) for VAT integration. How do I create a self-billed invoice? In order to issue a self-billed invoice, you should always make sure that you uploaded/received a foreign supplier invoice to your inbox first. Read more about how can you get your foreign supplier invoices to Qonto inbox in: How to automate the processing of my receipts with Qonto? Access your Qonto account from your computer and click on “ Purchases” → Supplier invoices in the left-hand navigation menu. Select the supplier invoice that has not arrived from SDI and belongs to a foreign supplier (invoices that arrive from SDI have an “ E-invoice” label displayed next to the invoice number). Open the invoice and click on the + button near the Self-billed invoices section on the right side of the screen. You will see the self-billed invoice creation page with the preview of the supplier invoice on the right side. From there, you can copy and paste all the necessary data and pre-fill it on the left side. To visualize the self-billed invoice that you are creating, click on the toggle above the supplier invoice preview. Insert the following data: The details of the foreign supplier. Note: The tax regime of the foreign supplier is automatically set as “ RF18 - Altro” since foreign suppliers do not belong to the Italian Fiscal Regime system. Self-billed invoice details. Self-billed invoice numbering: It is automatically preset with the ad-hoc prefix "AF," which is unique for self-billed invoices. Document type: The specific type of document to be issued to the Sistema di Interscambio will depend on the situation: TD17 - Integration/self-billing for the purchase of goods from abroad TD18 - Integration/self-billing for the purchase of services from abroad TD19 - Integration/self-billing for the purchase of goods from Italy, according to Article 17, paragraph 2, of the Decree of the President of the Republic (DPR) 633/72 Issue date: It should correspond to the date of receipt (or alternatively, a date within the month of receipt) of the invoice issued by the foreign supplier. Original supplier invoice data: The details of the foreign supplier invoice. Products and services: for VAT integration purposes, the self-billed invoice should include in its line items the VAT amount due for each transaction of the foreign supplier invoice, applying the current applicable tax rate in Italy for that specific type of good or service (4%, 10%, 22%, or even VAT exemption). Check that all the data is correct and then click on Create self-billed invoice . Once you have created your self-billed invoice, Qonto will automatically transfer it to the SDI for approval. 🕐 The approval of your self-billed invoice may take from a few minutes to a few days, depending on the processing time of the SDI. You can check the status of the self-billed invoice by clicking on the created "Self-billed invoice" in the Related documents section inside the foreign supplier invoice, and checking the SDI Status section. If the self-billed invoice is declined or not submitted to the SDI , Qonto will also send you an automatic email notification explaining what to do in each of these cases. Where can I find the issued self-billed invoices? Once self-billed invoice is created, you can see an attachment icon near the foreign supplier invoice on the supplier invoices list page. That means that this foreign supplier invoice has an attached self-billed invoice inside. Open the foreign supplier invoice and then click on " Self-billed invoice" in the Related documents section. 💡Please note that self-billed invoices are only available from a computer. How to cancel a self-billed invoice? 🚨 Once created, you can only cancel your self-billed invoice with the help of our Customer Support (CS) team. Learn how to reach out to them via this article: If i need help can i talk to someone . Good to know: 💡 Self-billed invoices have to be issued within the 15th day of the following month after the receipt of the foreign supplier invoice. 💡 Available for customers with Smart , Premium , Essential , Business , and Enterprise plans (if you wish to change your plan, click here ). For users with Owner , Admin , and Accountant roles. | https://help.qonto.com/en/articles/8218030-how-to-create-a-self-billed-invoice |
How to use Qonto’s Pay later feature? | This feature is only available for activities registered in France, Spain and Italy. Qonto’s Pay later feature, or purchase financing, is built into your app. It offers credit for short-term supplier invoices, repayable in three installments. If you’re eligible, you can access your available credit in the app to finance purchases: upload invoices, and we'll credit your account for immediate supplier payments. How can I activate the Pay later feature? To activate it, you need to match our eligibility criteria and sign a contract. Checking your eligibility is just one click. ☝️ Good to know: activating Pay later is free. How can I check my eligibility? Only Qonto account Admins and Owners who are Corporate Officer can use the Pay later feature, subject to eligibility. Log in to your Qonto account from a computer or mobile phone. Click on Financing → Pay later , and then Discover available credit . If you are eligible, you’ll see how much you can use to finance your purchases within seconds. Click Continue and activate to learn more about the feature. Click Open and sign contract , then Sign at the bottom of the page to activate the option to pay later on your account. You will receive an email confirmation with the contract PDF. ☝️ Good to know: Qonto’s Pay later contract is non-binding , meaning that you will not be charged if you decide not to use it after activation. If you're not eligible, you can check other financing options under the Financing > All partners section in your account. And keep in mind, as your business progresses, you may become eligible for Qonto's Pay later feature in the future. What is my available credit, and how is it calculated? Your credit is the total amount you’re eligible to use. Your available credit is the actual amount you can use at any time to finance your purchases. Each time you use purchase financing, your available credit decreases. 👉 For example: If your credit is €10,000, and you used €2,000 for a purchase with the Pay later feature, your available credit will be €8,000 until you start to make repayments. Your available credit is replenished as you make your repayments, giving you greater financial flexibility. Your credit is calculated according to a set of criteria, including your company's history and activity with Qonto. Several factors are taken into account to ensure that this amount aligns with your needs. While the maximum limit is €10,000, the amount you qualify for may vary depending on our assessment. This personalized approach ensures you access to funds adapted to your situation. ☝️ Good to know: This amount is adjusted monthly, according to your company's activity. It can be increased or decreased. So you’ll always benefit from a credit limit adapted to your situation, for greater flexibility and control. How do I finance a purchase with the Pay later feature? How does it work? Once you have checked your eligibility and signed your contract, you’ll be able to access the option to pay later by initiating a transfer (either a standard or instant transfer) via these steps: Log in to your Qonto account from a computer or mobile phone. Click on Financing > Pay later (from the mobile app: select Plus > Pay later ), and then Finance a purchase. Alternatively, click on Transfers and then Make a transfer (by invoice upload). Upload an invoice. Please note that the option to pay later will only be available if you link an invoice to your transfer. Check that the transfer details are correct, then click Continue . Enable Pay later . When you’ve ensured you’re happy with the payment schedule and total to be repaid, click Confirm . And you’re done! By following these steps, you’ve successfully financed a purchase using Qonto’s option to pay later. ✅ ☝️ Good to know: You can find all of your supplier purchases financed with the Pay later feature in the Transactions section of your account, simply by applying the Credit transfer filter on the Method dropdown menu. To monitor your available credit and repayment progress, go to Financing > Pay later from your web app, or Plus > Pay later from your mobile app. Is there a minimum or maximum invoice amount for the Pay later feature? Yes, your invoice must be at least €150 . As for the maximum amount, it depends on your available and tailored credit limit, to a maximum of €10,000 . What information must appear on my invoice? To benefit from the Pay later feature, you must provide a valid invoice. It must contain the following information: Mandatory information Optional information Invoice issue date Supplier IBAN Supplier's name and address VAT number Supplier’s registration number Description of product or service Goods or services to be paid for Payment method (card, bank transfer, etc.) Total amount payable Payment due date (30, 60 days, etc.) ⚠️ Important : please ensure that this information is clearly visible on your invoice, otherwise it may not be possible to use the Pay later feature. What kind of invoices can be financed? You can finance supplier invoices for goods and services within the scope of your core business requirements. ⚠️ You can’t use the Pay later feature in these situations: for transfers to your personal account , for transfers to another company belonging to you , for transfers to another company belonging to the same owner as your company, for transfers to close relative and member to your family , for the payment of salaries to your employees, or any other form of internal compensation ; for your tax payments (DGFIP, URSSAF, etc.) or fines of any kind (lump-sum, criminal, court decisions, etc.), to finance goods or services that do not correspond directly to your business or are not related to the needs of your company , for repayment of other financing services (loans, credits, monthly repayments, etc.), for sending a transfer based on an obsolete invoice , old invoice , or already paid invoice. How to monitor my Pay later financing and repayments? You can find information about your available credit directly from your Qonto app at any time. 🖥️ From your web app: go to Financing > Pay later . 📲 From your mobile app: go to Plus > Pay later . In this section, you will access a dedicated cockpit where you can monitor your remaining available credit and view your installments (” To pay within 30 days ” and “ Total left to pay ”). You will be able to easily track how much credit you've used and how much remains (” Available credit ”). ⚠️ Important: If an installment can’t be debited from your account on the due date, you won’t be able to make any transfer from your Qonto account. If you find yourself in this situation, please ensure to top up your main account with the necessary funds and contact our client support. You will find more details in this article . | https://help.qonto.com/en/articles/8981507-how-to-use-qonto-s-pay-later-feature |
How do repayments work with Qonto’s Pay later feature? | This feature is available only for companies registered in France, Spain and Italy. When you finance an invoice with Qonto’s Pay later feature , your repayments are automatically scheduled in three installments: +30 days, +60 days and +90 days. A fixed monthly interest rate of 1.17% applies to each of your three installments . Due to rounding, the amount of your last installment may be slightly higher. How and when will installments be debited from my account? At each due date, your repayment amount will be directly debited from your main Qonto account . You must therefore ensure that you always have the necessary funds to meet your repayments. What are the repayment conditions with the Pay later feature? When financing purchases with Pay later, a few conditions apply: Once your transfer has been settled, it cannot be modified or cancelled . This is why we ask you to always check the details of your transfer before confirming. It’s not possible to make early repayments . Repayments are always scheduled in three installments. You must adhere to these planned installments , making sure there are enough funds in your account to honor your repayments, scheduled at +30 days, +60 days and +90 days. What do the statuses displayed on your Pay later cockpit mean? Different statuses can be displayed on your Pay later cockpit ( Financing > Pay later ). These statuses concern the state of your credit (it can be active, blocked, on hold) and the state of your repayment (it can be At risk or Overdue). Installment status: At risk: Your next installment is planned in three days and you don’t have the necessary funds on your main account balance. If you find yourself in this situation, please ensure to top up your main account with the necessary funds. Overdue: The required installment amount was not available in your main account balance and could not be debited. Please ensure to top up your main account with required installment amount as soon as possible to regularize the situation. ⚠️ Important: If you have one or more late installments, your credit status will automatically move to Blocked . Available credit: Blocked: Due to the late repayment of your installment, your access to the feature has been disabled, and your credit limit closed. Consequently, you are no longer eligible for Pay later. ⚠️ Important: If your credit status is Blocked , the usage of your Qonto account will also be restricted: credit card payments, direct debits, and transfers will be declined until the required amount is repaid. 👉 Please ensure to top up your main account with the necessary installment amount to resolve this issue and restore normal account usage. What happens in case of late repayment? ⚠️ If your account can't be debited, you'll no longer be able to make any payments or use your credit to finance invoices. You'll also be charged penalty fees, and eventually you'll be subject to legal proceedings until the installment is fully repaid. It is important that you keep enough funds in your account to pay monthly installments on time. Three days before each installment, we will email you the details about the next installment along with the repayment schedule. In case an installment is late, your account will be immediately affected: You will lose your eligibility to Pay later feature , and therefore your credit limit will be back to €0 You will no longer be able to make any debit with your account** (including card payments, transfers and direct debits) from the day after the missed installment, until Qonto recovers the installment amount plus late repayment daily fees For each day late, Qonto will apply a late repayment daily fee of 0.04% calculated on the installment capital. Every day, Qonto will try to debit your account to recover the total amount of installments plus daily fees. It is not possible to partially repay those amounts . Qonto will only debit your account once there are enough funds to pay both amounts. If you find yourself in this situation, please ensure to top up your main account with the necessary funds. To find out the amount to pay, go to Financing > Pay later and check the section “ To pay within 30 days ” in your cockpit. Note that being late for an installment will prevent you from using the Pay later feature to finance other purchases. Even if an installment is paid later on, eligibility won’t be recovered. 👉 Make sure to always credit your main account with sufficient funds. If the payment is not regularized within the next 8 days, you will be required to pay all outstanding or upcoming installments within 15 days. | https://help.qonto.com/en/articles/8484807-how-do-repayments-work-with-qonto-s-pay-later-feature |
What is the Financing section on Qonto and how does it work? | The Financing section is accessible only via the web app to Qonto account Admins and Owners who are Corporate Officer or Ultimate Beneficial Owner (UBO) . With Qonto’s financing partners, explore and access financing offers to empower your business. Financing is a section available on your Qonto web app . It is a marketplace where Qonto has hand-picked partners to best suit your financing needs. Learn more about the various types of financing here . What is the purpose of the Financing section? The Financing section allows you to connect with partners selected by Qonto who meet the financing needs of small and medium-sized enterprises (SMEs). As you explore the section, you will find various offers provided by each of our partners. If you have questions about eligibility, your application status, etc, we recommend you directly contact partners . You can find customer support links and resources in partner pages on your Qonto account within the Financing section, as shown below. ⚠️ Important: Qonto does not endorse any particular offer and does not guarantee loan approval. You should select a partner based on your borrowing needs and their eligibility criteria. Qonto is not responsible for any losses you may incur after obtaining a loan, and plays no role in the subscription or credit evaluation process of financial partners. Is my organization eligible? Eligibility varies from one partner to another: Criteria can include length of time with Qonto, location, revenue, commercial history, and more. To check your eligibility for a specific offer, go to the Financing section and review the partner pages, as shown below: How do I apply for a financing offering? Qonto is not part of the application decision-making process. However, the application steps overall include: 💡 Good to know: Qonto only intervenes in the secure sharing of your Qonto data (company profile and financial data) . This sharing is only possible if you consent to it. It is 100% secure and allows for partial pre-filling of the required forms on the partner's side, which speeds up the analysis of your application. Why should I apply through Qonto - and not directly on the partner website? Apply to financing partners through Qonto in order to: 🤖 Have a seamless application experience . Less manual typing! Applying through Qonto reduces tedious work. Our integration automatically pre-fills some of the information into your application. 🦘 Skip application steps . Thanks to our integration, partners have agreed to remove duplicate data entry as part of their application process. Finish your financing application quickly, so you can get back to your business. ⛓️ Receive financing funds directly on Qonto . When you go through the Financing section, we automatically import your IBAN to your partner application. You can select which account you want to send your new cash to, but sending it to Qonto is a breeze! 💡 Good to know: Can’t find a partner for your financing needs? Take 2 minutes to tell us more about your needs with this form . We welcome suggestions! What information is shared with partners? Our partners require access to your Qonto data, which means you authorize them to review: Your contact details Your business details linked to your Qonto account. For more information, click here . Your bank account and company details The list and details of bank accounts on Qonto and company information. For more information, click here . Your transaction data All incoming and outgoing transactions of a bank account linked to Qonto. For more information, click here . | https://help.qonto.com/en/articles/6784892-what-is-the-financing-section-on-qonto-and-how-does-it-work |
How to open a securities account with Yomoni? | Do you have excess cash that you want to invest? Thanks to our partnership with Yomoni, make your idle money work for you by opening a securities account. Yomoni is an online portfolio management company, approved by the AMF, offering individuals and professionals an optimized, personalized, controlled, and committed managed investment service. Yomoni currently manages over 450 million euros in assets, and the funds are deposited with its custodian banks, Crédit Agricole Titres, a subsidiary of Crédit Agricole, respectively rated A and A+ by Fitch. What is a securities account? 💡 Good to know: As a legal entity, your business can invest in financial markets by opening an ordinary securities account. The PEA (Plan d'Epargne en Actions) and life insurance are reserved for individuals. A securities account is an account that allows you to hold securities. It is a place where the securities you purchase, i.e., the assets in which you invest, are registered. These assets can be stocks, bonds, funds, or ETFs (Exchange-Traded Funds). Want to learn more about securities accounts? Check out Yomoni's complete article on the subject. ⚠️ Investments in securities accounts generally involve a risk of capital loss. Your capital is not guaranteed . Past performance is not indicative of future results. What are the features of a Yomoni securities account? How it works : Yomoni's securities accounts operate under management mandates. This means that you determine your risk level, and Yomoni handles the daily management. Yomoni invests through ETFs, which are baskets of financial securities with automated management. Amount : Yomoni's securities accounts have no deposit ceiling, but you will need to deposit a minimum of €50,000 to open your account. Availability : The funds deposited in your securities account are available at any time. From your connected space, you can request a total or partial redemption of your portfolio. Risk : The funds invested in your securities account are invested in financial markets, which means there is a risk of losing all or part of the invested capital and the income it would have generated. You can customize your investment according to your goal or risk appetite. It is therefore possible to have a securities account with a very secure, very aggressive content, or any other intermediate nuance. Tax regime : Securities accounts do not benefit from special tax advantages. Gains and losses on your securities account are generally considered financial income or charges. Feel free to consult your accountant or tax advisor to learn more about the tax impact of your securities account. How to subscribe to an offer with Yomoni? Start by visiting the dedicated partnership page and click on the " Simulate my project " button to start your account opening. The first step is to determine the desired profile for your investment. Answer the questions based on your preferences, the amount you want to invest, the envisaged duration, and your risk appetite. The questionnaire will only take a few minutes to complete. Once the questionnaire is completed, Yomoni instantly provides you with a personalized investment simulation, which you can modify if needed. Next, you just need to provide some information about yourself and your company and submit the required documents to Yomoni. You can also contact a dedicated advisor to guide you through the account opening process. Once your contract is opened, you will receive dedicated support via email from Yomoni at [email protected] . You can also track the performance of your account directly from the Yomoni platform by logging in with your credentials. | https://help.qonto.com/en/articles/5403318-how-to-open-a-securities-account-with-yomoni |
How to open an account with Coinhouse? | Widen your investment possibilities to make your cash surplus grow with crypto-assets. With the partnership Qonto x Coinhouse, access new opportunities to make your cash work. Diversify your investment portfolio to crypto-assets, alongside Coinhouse’s expertise. Explore new investment possibilities safely: your funds remain secured at any time. Coinhouse provides cryptocurrency management and transaction services from a computer, a tablet, or from its mobile app. 👆For more information: Discover the Qonto x Coinhouse offer here . You’re not very familiar with crypto-currencies? Check out our article on this topic. Your main business is related to crypto-currencies or NFTs? Learn more about our conditions to open an account with Qonto in this article . Which products Coinhouse offers? Crypto-wallet: the crypto-wallet allows you to send and receive crypto-currencies selected by Coinhouse such as Bitcoin and Ethereum. Crypto savings account: the crypto-savings account allows you to invest in stablecoins with a guaranteed interest rate for 3 months. Stablecoins are a crypto-currency pegged to the euro or US Dollar. Asset management: the asset management offer allows you to delegate the management of your crypto-wallet to an expert. What are the perks Qonto customers have access to? Invest with preferential rates : Fees for buying or selling crypto-assets through bank transfers at preferential rates (2.49% vs 2.99%). Guidance: Dedicated training to build your own expertise on crypto (webinars). Access to educational content: weekly newsletter on market trends. Monthly investor playbook to guide you in your investment strategy. 👆 Keep in mind: The Qonto x Coinhouse offer will be valid one year after it has been activated. To keep enjoying the advantages of this offer, and even more, you will have to switch to a Business account . Qonto x Coinhouse is a commercial partnership, not an integration: there is no data exchange between Qonto and Coinhouse. Who can open a Coinhouse account? Only corporate officers and corporate officer representatives may open a Coinhouse account. The Qonto x Coinhouse offer is only available for Qonto clients having their headquarters in France, but it might change in the future. What are the information and documents Coinhouse needs? To open an account with Coinhouse, fill in your KBIS, company statutes, and the register of beneficial owners (UBO) of your company directly on our partner’s website. For investments of more than 10 000€, it will also be necessary to provide the Tax liability statement (last balance sheet in date). Finally, you’ll have to communicate to Coinhouse your information and identity documents (CNI or passport, proof of address) and verify your identity by taking a selfie. 👆 Keep in mind: I t will also be necessary to provide the identity document, a selfie and the proof of address of any shareholder with more than 25% of the capital of the company. If you’re declined to open an account, please contact Coinhouse’s support to understand why is that. How to open a Coinhouse account? Follow those three simple steps to open your Coinhouse account: Click here to activate the offer : this dedicated link will allow you to activate the Qonto x Coinhouse offer Create your Coinhouse account: full in the information and documents needed on our partner’s website Select the most adapted offer: a Coinhouse advisor will guide you to choose the investment strategy that suits the most your company What are the fiscal consequences of investing in crypto-currencies as a company? Since January 2019, in France, crypto-currencies are integrated into the income tax return in the category: “digital assets”. In case you have a doubt on how to integration your crypto-investments into your accounting, please contact your accountant or financial advisor for more information on tax treatment applicable to your case. 👆 Keep in mind: Our partner Coinhouse can also guide you by giving you access to webinars on the topic, so as by connecting you with a law practice for a free preliminary 30 minutes consultation with a tax lawyer. How to contact Coinhouse’s support? Coinhouse’s support is available to respond to every question you have regarding the usage of your Coinhouse account, from Monday to Friday between 9 AM and 6 PM via: Phone: + 33 1 82 88 29 51 Email: [email protected] 👆 Keep in mind: Coinhouse’s support is available in French, English, Spanish, German and Italian. | https://help.qonto.com/en/articles/6295180-how-to-open-an-account-with-coinhouse |
What are the different types of offers available through the Financing section? | The Financing section is accessible only via the web app to Qonto account Admins and Owners who are Corporate Officer or Ultimate Beneficial Owner (UBO) . With Qonto's financing partners, explore and access financing options that empower your business. Here are some examples of the most common financing types: 📈 Revenue-based Financing Quickly secure funding by pledging a percentage of your future revenue or monthly turnover in exchange. The payment size is, therefore, proportional to revenue. This financing is non-dilutive , and payments are not fixed. Adjustable repayment schedules may be available. 💡 What is "non-dilutive" financing? As opposed to "dilutive" financing (contributions from partners, Business Angels, venture capital funds...), "non-dilutive" financing guarantees control of your company's share capital. You remain in control. Here are some examples of non-dilutive financing: credits, bank loans, grants, crowdfunding. ⚡ Short-Term Financing Quickly increase your working capital to power your growth needs. This financing usually lasts less than a year, and it enables you to cover your company’s working capital requirements. * Short-term financing can be helpful for short-term projects such as financing your stock, investing in marketing campaigns, covering unexpected costs, and more. 🧾 Invoice Financing Invoice financing is a type of short-term financing that allows you to increase your cash flow by selling your unpaid invoices to a third party for a fee. With this financing, banks pay a certain percentage of your invoice, and when the customer pays off that invoice, you reimburse the bank and pay a service fee. 🏦 Business Loans The most traditional form of financing: use loans to boost your cash flow to buy equipment and fund your projects. The borrowing institution lends you money, and in return you pay interest. Monthly payments are usually fixed. Want to know more about Financing at Qonto? Read this article about what is Financing and our partners . Can’t find a partner for your financing needs? Take 2 minutes to tell us more about your needs with this form . ⚠️ The above information is purely educational. Qonto does not recommend any particular offering. Customers must choose according to their borrowing needs. Qonto is not granting the loan, has no liability for losses suffered by the customer after taking out the loan, nor do we play a role in the underwriting or credit assessment processes of the financing partners. 👉 If you have questions about eligibility, your application status, etc, we recommend you directly contact partners. You can find customer support links and resources in partner pages on your Qonto account within the Financing section. *What is " working capital requirement? ” This financial aggregate is composed of 3 elements: The amount of inventory needed to keep your business going: raw materials, merchandise, finished goods. The amount of invoiced amounts to customers that you have not yet collected. The amount of money you owe to your suppliers. The Working Capital Requirement or "WCR" is calculated as follows, Inventories + Amounts invoiced to customers - Amounts due to your suppliers. There are two possible scenarios: Your WCR is negative: you have a cash surplus, which allows you to self-finance your activity or to invest. Your WCR is positive: you need cash to ensure the sustainability of your activities. Here, our partners can help you! | https://help.qonto.com/en/articles/6784897-what-are-the-different-types-of-offers-available-through-the-financing-section |
What is Qonto’s Pay later feature, and who can use it? | This feature is only available for activities registered in France, Spain and Italy. It is available subject to eligibility and only accessible to Qonto account Admins and Owners who hold Corporate Officer roles. What is Qonto’s Pay later feature? Qonto’s Pay later feature - also known as purchase financing - is a financing solution integrated into your app. It unlocks credit to finance your supplier invoices, allowing you to pay the amount back later in three installments. If you're eligible, you can activate your credit through your Qonto app from Financing > Pay later. The credit is the total amount at your disposal to finance your purchases with the Pay later feature. To use your available credit, simply upload a supplier invoice or a quote (through SEPA transfer) to your Qonto app. We will then credit the exact amount to your account and set up an automatic transfer from your account to pay your supplier immediately . This ensures that your account balance remains the same after the operation. Once you financed an invoice with the Pay later feature, the repayment is automatically scheduled in three installments: +30 days, +60 days and +90 days. A fixed monthly interest rate of 1.17% applies to each of them (15% APR). At each due date, the installment amount will be automatically debited from your main Qonto account . Therefore, it's important to ensure you always have enough funds to meet your installments . For more details, please refer to this article . ☝️ Good to know: The APR (Annual Percentage Rate) is an actuarial rate. This means that the monthly rate is calculated as the equivalent rate over a period of 90 days (3 months). How can the Pay later feature improve my business’ cash management? The Pay later feature offers numerous practical benefits, including optimizing cash management, providing solutions for financing supplies, facilitating tool investment, and managing unexpected expenses. Here is a list of examples where you could use it: Financing supplies or inventory . You can make timely rental payments to secure a stable business infrastructure for construction activities for instance, or purchasing furniture, paying for auction fees or restocking. Investing in new tools . You can buy goods and services aimed to support and expand your business. Emergency purchases . You can use it to replace broken furniture, tools and services, or for repairs. Who can use the Pay later feature? To activate the Pay later feature, you must match our eligibility criteria. If you qualify, you will then need to sign a contract. What are the main eligibility criteria? 🇫🇷 We assess your eligibility and calculate how much credit you can use with these criteria: Your company must be registered for at least 9 months . You must have been a Qonto customer for at least 6 months . Your company must be domiciled in France or its overseas territories. Nonprofit organizations are not eligible. Your company must be fully operational and not in the process of closing. 2-step authentication must be activated on your Qonto account. If you are the subject of seizure following a debt contracted with a company, an individual or the financial authorities in your country, your access to the Pay later feature will be revoked. If we can’t debit an installment from your account on the due date, your access to the Pay later feature will be revoked. Learn more about the impacts of late repayment . What are the main eligibility criteria? 🇪🇸 We assess your eligibility and calculate how much credit you can use with these criteria: Your company must be registered for at least 9 months . You must have been a Qonto customer for at least 6 months . Your company must be domiciled in Spain. Nonprofit organizations are not eligible . Your company must be fully operational and not in the process of closing. 2-step authentication must be activated on your Qonto account. If you are the subject of seizure following a debt contracted with a company, an individual or the financial authorities in your country, your access to the Pay later feature will be revoked. If we can’t debit an installment from your account on the due date, your access to the Pay later feature will be revoked . Learn more about the impacts of late repayment . What are the main eligibility criteria? 🇮🇹 We assess your eligibility and calculate how much credit you can use with these criteria: Your company must be registered for at least 9 months . You must have been a Qonto customer for at least 6 months . Your company must be domiciled in Italy. Nonprofit organizations are not eligible . Your company must be fully operational and not in the process of closing. 2-step authentication must be activated on your Qonto account. If you are the subject of seizure following a debt contracted with a company, an individual or the financial authorities in your country, your access to the Pay later feature will be revoked. If we can’t debit an installment from your account on the due date, your access to the Pay later feature will be revoked . Learn more about the impacts of late repayment . What are the main eligibility criteria? 🇩🇪 We assess your eligibility and calculate how much credit you can use with these criteria: Your company must be registered for at least 9 months . You must have been a Qonto customer for at least 6 months . Your company must be domiciled in Germany. Nonprofit organizations are not eligible . Your company must be fully operational and not in the process of closing. 2-step authentication must be activated on your Qonto account. If you are the subject of seizure following a debt contracted with a company, an individual or the financial authorities in your country, your access to the Pay later feature will be revoked. If we can’t debit an installment from your account on the due date, your access to the Pay later feature will be revoked . Learn more about the impacts of late repayment . ☝️ Good to know: we assess your repayment capacity on a monthly basis, that’s why your eligibility and the amount of credit you can use may evolve. A potentially non-eligible organization may become eligible, and vice versa. Qonto reserves the right to revoke your access to purchase financing at any time, in accordance with your contract terms. What if I’m not eligible? If you do not qualify for Qonto’s Pay later feature, you can explore other financing solutions from our partners, in the Financing > All partners section of your account. And keep in mind that, as your business evolves, you may become eligible to pay later with Qonto in the future. | https://help.qonto.com/en/articles/8271688-what-is-qonto-s-pay-later-feature-and-who-can-use-it |
What should I do if my company is concerned by a collective proceeding? | Collective proceedings are procedures where a company in difficulty is placed under judicial supervision in order to organize the settlement of its debts. There are 3 types of collective proceedings, depending on the seriousness of the company's situation: Safeguard procedure Insolvency proceeding Judicial liquidation What are safeguard procedure and insolvency proceeding? Safeguard procedure concerns companies that have not yet suspended payments, whereas insolvency proceeding concerns companies that have suspended payments. These 2 procedures are aimed at allowing the company to continue as a going concern, maintaining jobs and discharging its liabilities. A judicial representative is appointed to represent the creditors. If the company's situation is too unstable, a judicial administrator may be appointed in addition to the judicial representative to manage all or part of the company and its accounts. My company is in insolvency proceeding / safeguard procedure and no judicial administrator has been appointed. What should I do? If no judicial administrator has been appointed, you can manage and use your account as normal. 💡 If the judicial representative sends us instructions, we will be obliged to comply with them. My company is in insolvency proceeding / safeguard procedure and a judicial administrator has been appointed to assist or represent it. What should I do? If a judicial administrator is appointed, we are obliged to comply with his instructions, for example: Block the account but allow credit transactions only Give the judicial administrator access to the account but with restricted access (read-only) Give the judicial administrator access to the account with a change of holder in his favour Only the judicial administrator has the power of decision over the account, the account holder or company manager will not be able to give us instructions. 💡 If the insolvency proceeding/safeguard procedure is reversed, the company manager may regain free use of the account. In this case, we will ask you to provide us with the signed judgment. What is a judicial liquidation and what should I do? Judicial liquidation is a court decision that puts an over-indebted company out of business. In this case, the insolvency proceeding/safeguard procedure will unfortunately not have enabled the company to improve its situation. Thus, judicial liquidation puts a definitive end to the company's activities. In a judicial liquidation, a judicial liquidator is appointed. Only this person can manage the account. We must therefore comply with the liquidator's instructions. The account holder or company manager will not be able to give us instructions. 💡 For individual companies, if a new activity different from the previous one is started, the SIREN number remains the same. As a result, even if the previous activity gave rise to a judicial liquidation, the manager can manage the account alone. In this situation, we may ask you for proof of the new activity. | https://help.qonto.com/en/articles/8182220-what-should-i-do-if-my-company-is-concerned-by-a-collective-proceeding |
What should I do if my company is deregistered? | The deregistration of a company means the closure of the company. It is the act that formalizes the closure of the company in the legal databases and eliminates its legal existence. Deregistration may be the result of dissolution or juridical liquidation. I've closed my company, what should I do about my account? If you wish to close your account yourself following the closure of your company, that is very simple! All you have to do is log on from a computer and follow the steps below: Go to the Settings section in your Qonto web application. Navigate to Billing and invoicing Under the Price plan details tab, click on the Close Account button. Follow the instructions on the closing confirmation page. Please see this article for more information. We also receive regular updates from the legal databases. If we notice that your company has been deregistered, we will close the company's account with 60 days' notice. In this case, you will be informed by email. 💡 If your company is deregistered, the account must be closed. We cannot keep an account active for a company that no longer exists. My company has been deregistered but I'm contesting the deregistration, what should I do? If you contest the deregistration of your company, please send us one of the following documents as soon as possible: The company's updated KBIS, which no longer mentions the deregistration A notice from INSEE stating that your company is indeed active 💡 If the notice period is not enough to complete your procedures, don't worry, we'll find a solution together. In this case, we invite you to contact us quickly by email or chat 🙌 | https://help.qonto.com/en/articles/8182231-what-should-i-do-if-my-company-is-deregistered |
What to do when an Administrative Seizure by Third Parties (SATD) occurs on my account? | The Administrative Seizure by Third Parties (SATD), formerly known as Third Party Notice (ATD), is an administrative procedure for the enforcement of public law that allows for the recovery of amounts owed to the Treasury. This action is the Treasury's last resort after multiple reminders. What does Qonto do when an Administrative Seizure by Third Parties is received? In accordance with Article L262-3 of the Code of Civil Enforcement Procedure, the third party must immediately declare by all means the extent of its obligations to the debtor under the conditions provided for in Article L. 211-3 of the Code of Civil Enforcement Procedures. Qonto is therefore obliged to deduct the requested amount without being able to challenge this request from the tax authorities (DGFIP, SIE, ...) and under penalty of sanctions. This amount is isolated in an internal account at Qonto for a period of 30 days , giving you time to give your consent or contest the operation. 💡 Good to know: The isolated amount takes into account your right to a Solde bancaire insaisissable , if you are eligible. The processing of SATD is considered an irregularity and involves special fees as specified in Appendix 3 of the general terms of use. This is in accordance with Article L262 of the Tax Procedures Code and Decree No. 2018-1118 of December 10, 2018. The fees for SATD represent 10% of the total amount , with a maximum ceiling of €100 including tax per seizure. What to do to release this amount? You have several options: ✅ Do you consent to this seizure? You can inform us through the chat. We will then proceed to transfer the funds to the tax authorities as soon as possible. ❌ Do you contest this seizure? We invite you to contact the requesting administration service as soon as possible. If an agreement is reached between you and the treasury, it is the latter that will have to come back to us with a release act . We can then partially or totally refund the isolated amount based on your agreement with the tax authorities. After 30 days and without a response from you or the Treasury, the previously isolated funds will be transferred to the tax authorities. 💡 Good to know: This is a one-time action. There will be no further seizure on your account unless we receive a new document. You can therefore replenish your Qonto account now if you wish! | https://help.qonto.com/en/articles/5203085-what-to-do-when-an-administrative-seizure-by-third-parties-satd-occurs-on-my-account |
What to do in case of death of the account holder? | First of all, we would like to express our sincere condolences. In order for us to update the account(s) concerned, we will need to obtain certain documents. Once these have been received, we will guide you through the necessary steps. The account concerned is an account for a legal entity (company) Company law will apply if the account is for a legal entity. We will need an official document proving the death of the account holder from the following list: Either the death certificate Or the presentation letter from the notary We will also ask you to provide us with a proof of identity or proof of parentage of the deceased. Following the death of the company manager, the shareholders must take the necessary steps to change the manager or liquidate the company. If a new company manager has been nominated, we invite him or her to contact us by email or by chat and provide us with an up-to-date KBIS and the Minutes of the Extraordinary General Meeting at which the change of company manager was agreed. We will then be able to proceed with the change of account holder. The account concerned is for an individual (auto-entrepreneur) We will need an official document proving the death of the account holder from the following list: Either the death certificate Or the presentation letter from the notary We will also ask you to provide us with a proof of the deceased's identity or parentage (a family record book, for example). We will also ask you for the contact details of the notary, if there is one. We can then carry out the necessary checks on the heir(s). If an heir is a minor or a protected adult, you will need to provide us with the judgment of acceptance of the succession issued by the Guardianship judge, as well as the settlement instructions from the legal tutor. In addition, if one of the heirs is domiciled outside France, we will need the certificate of non-dischargeability of duties in order to release the funds held in the account. 💡 Good to know: We can pay the Funeral Home bill up to €5,000. To do this, you will need to send us the following documents: either the original invoice from the Funeral Home, received by post or in pdf by email directly from the Funeral Home and the agreement of an heir accompanied by the ID and a document proving the inheritance or the agreement of the notary in charge of the succession | https://help.qonto.com/en/articles/8182215-what-to-do-in-case-of-death-of-the-account-holder |
What to do when an Attribution Seizure (SA) is received on your account? | An attribution seizure (SA) is a legal document received through a bailiff following a judgment when a creditor claims you owe them money. What does Qonto do when an attribution seizure is received? As soon as Qonto receives such a document from a bailiff, we are legally required to seize the requested amount from your Qonto accounts . This amount is isolated in an internal account at Qonto for a period of 30 days , giving you time to give your consent or contest the operation. The bailiff then has 8 days from the delivery of the document to inform you of the seizure. 💡 The isolated amount takes into account your right to Solde bancaire insaisisabl e if you are eligible. The fees for attribution seizures are fixed and amount to €100. How to release this amount? You have several options: ✅ Do you consent to this seizure? You can give your consent directly to the bailiff so that they can inform us and we can transfer the funds. ❌ Do you contest this seizure? You can file an appeal with the competent court and inform the bailiff. You can also contest the seizure with the bailiff to find another resolution method. If your challenge is successful, the bailiff must provide us with a partial or total release to unblock the funds . If you have not contacted the bailiff within this 30-day period, they may then send us a new document called a "non-contestation" so that the isolated amount is transferred to them. 👆Good to know: This is a one-time action. There will be no further seizure on your account unless we receive a new document. You can therefore replenish your Qonto account now if you wish! | https://help.qonto.com/en/articles/5203109-what-to-do-when-an-attribution-seizure-sa-is-received-on-your-account |
Can my company benefit from the "Solde bancaire insaisissable" (SBI)? | This article is related to companies registered in France 🇫🇷 Depending on your company's legal status, your bank must leave a minimum amount in your account when it is seized: this is called the Solde bancaire insaisissable , or SBI . How does the SBI work? The SBI amount is equal to the amount of the RSA, regardless of your family situation. You can find the exact amount on the government's website . In case of an administrative seizure or attachment to your account, and if your legal form entitles you to the SBI , this amount will not be isolated. The SBI can only be applied once per seizure (all banks combined) for 1 month. This means that if a new seizure is presented on the account in the same month, the SBI will not apply, and the balance in the account can be isolated. 💡If your account balance is lower than the SBI amount, no amount will be seized. Am I eligible for the SBI? Eligibility for the SBI depends on the legal form of your company. ✅ Legal form entitled to the SBI: Individual Limited Liability Entrepreneur (EIRL) Artisan-trader Trader Artisan Liberal profession Agricultural operator Commercial agent (Other) Natural person ❌ Legal form not entitled to the SBI: General partnership Limited partnership Limited Liability Company (SARL) Limited Liability Company (SARL) (Single-member) Public limited company with board of directors Public limited company with executive board European company Special commercial cooperative company Simplified joint-stock company (SAS) Simplified joint-stock company (Single-member) (SASU) Civil company Economic interest grouping Foreign legal entity, registered with the RCS Association under the 1901 law or similar. | https://help.qonto.com/en/articles/5203062-can-my-company-benefit-from-the-solde-bancaire-insaisissable-sbi |
Can I delegate F24 payment to my accountant? | Yes, thanks to the integration of Qonto with the Italian Revenue Agency, you can delegate F24 payment to your accountant. This service is also known as I24. How does F24 payment by delegation work? Your accountant can make payments by proxy on the Revenue Agency's Fisconline and Entratel platforms. In order to have a successful payment, your accountant must enter: Your Qonto IBAN; The VAT number or the tax code of the account holder; Your F24 data; Tha payment due date. The deduction from your Qonto account takes place on the due date indicated by your accountant. The transaction will appear on your History the day after. ☝️It is necessary to have sufficient funds in the account to have a successful payment. Where can I find the payment receipt? You can find the payment receipt in your Tax Box ( cassetto fiscale) on the Fiscal Agency (Agenzia delle Entrate) website. You will have to wait at least 5 days from the payment date. ☝️It is not possible to download the receipt of F24 payments from your Qonto account made by your accountant, but only those processed directly through our platform. Why was the payment denied? If the payment did not go through, the main reasons may be: The VAT number or tax code entered on the Revenue Agency platforms do not match those of the Qonto account holder; Your Qonto account does not have sufficient funds. In this case we will notify you by email. ☝️ Personal F24 cannot be paid via your Qonto account If you want to know more about F24 payment with Qonto, visit the article: What is the F24 form and what types of F24 can I pay with Qonto? | https://help.qonto.com/en/articles/7257412-can-i-delegate-f24-payment-to-my-accountant |
What is the F24 model and what types of F24 can I pay for with Qonto? | The F24 is the form with which taxpayers, VAT-registered and non-VAT-registered, make payments of taxes, fees and contributions. It is a unified form , introduced in 1997 to simplify and unify the different forms used in the past to pay taxes. With the F24, in fact, a single operation is enough to pay all the amounts due. VAT-registered taxpayers are obliged to use telematic modes of F24 payment , such as the one offered by Qonto. What taxes and fees can I pay with F24? The main taxes and contributions you can pay with Qonto through the F24 form are: income taxes (Irpef, Ires); withholding taxes on labor income and capital gains; VAT; Irap; Inps, Inail, Inpgi, Cipag, Cnpr, Enpacl, Enpap, Enpapi, Epap, Eppi, Cnocl contributions and Inail premiums; Imu, Imi, Imis, Tari and Tasi; regional and municipal taxes. For a complete list of all taxes, contributions and premiums, you can consult the website of Agenzia delle Entrate. Does Qonto also accept F24 forms with offsetting amounts? Absolutely! Unlike the services offered by traditional banks, with Qonto you can make both debit and credit payments on an F24 . Offset payments are only possible through the new I24 feature, delegating the payment to your accountant with immediate debit. You can find more information at the dedicated article. What are the F24 forms supported by Qonto? With Qonto you can pay the ordinary F24 form , which is valid for the payment of the vast majority of taxes. You also have the possibility to pay simplified or predetermined F24s : you just have to link them back to the ordinary model! 👇 Please note Through Qonto it is currently not possible to pay taxes via the Elide (Identifying Elements) and Accise model. When should I pay my F24? F24 payment deadlines are usually concentrated in the middle or end of the month . You can check the website of Agenzia delle Entrate for all the detailed information on the F24 tax schedule. | https://help.qonto.com/en/articles/5228124-what-is-the-f24-model-and-what-types-of-f24-can-i-pay-for-with-qonto |
How do I view my F24 payment history and receipts? | In the Movements section of your account, you can view debits related to your F24 payments. The charge is visible in the immediate from the time the payment is entered. Also, to get a complete overview of your payment history to the Agenzia delle Entrate, you can now access the F24 section of your Qonto app! 🤩 Indeed, this dedicated space, accessible on your Qonto interface from both computer and phone, allows you to view: In the Upcoming column, all F24 payments for which you have applied. Here you will find specified the disposition date, payment date, and corresponding amount. By clicking on the payment you are interested in and then on See the submitted F24 form in the window that will appear to your right, you will also be able to verify the correctness of the data entered in the form (only available from the Web). Finally, the Passed column allows you to view all of your F24 payments, both those that were successfully completed and those that were unsuccessful. In this column, you will be able to download the receipt for each of your F24 payments. To do so, simply click on the F24 payment you are interested in and then on Download Receipt in the window that will appear to your right. When will my F24 receipt be available? Your F24 receipt is available on your Qonto interface by the next business day after payment. ❗️Some delays to these timelines depend on when the Agenzia delle Entrate records your payment. Don't worry, we will notify you with an email about the status of your payment! 😊 You will be able to download your F24 receip t directly from your Qonto interface! 💡 Do you have any doubts about the payment status , need support to download the receipt , or need more information regarding the non-payment of your F24? You can contact our customer service at any time, we will be happy to help you! 💪 ☝️ Good to know : Your F24 payment history is available from both computer and phone! | https://help.qonto.com/en/articles/5228120-how-do-i-view-my-f24-payment-history-and-receipts |
How can I reimburse a team member for an expense they paid for with their own funds? | The Mileage reimbursements feature is only available to French companies on Business and Enterprise plans. Mileage reimbursement allow team members to request or submit reimbursements when they incur expenses using personal vehicles for work-related travel. Reimbursement requests can be approved by Owners, Admins, and Managers with transfer permissions. How do I know when a mileage reimbursement request has been submitted? Owners, Admins, and Managers with transfer permissions enabled will receive an email and mobile notification as soon as a request has been submitted. Learn more about customizing Qonto notifications . How can I approve or decline a mileage reimbursement request? On desktop : Select the Team Expenses section on the left. Click on Reimbursements , then select any mileage request. Approve the request or Reject it, including a reason for rejection. On mobile : Open the Qonto App on your device. Go to Menu > Requests > Mileage Tap Pay by transfer to approve the request or tap Reject, including a reason for the rejection. Once the Mileage reimbursements request has been approved, the requestor will receive an instant reimbursement. 💡 The reimbursement amount is filled automatically based on the pre-defined rates in Qonto’s calculation system , using the location and vehicle details provided by the requester. They cannot manually add or edit the amount. As an Owner, Admin, or Manager with transfer permissions enabled, how do I get reimbursed for a mileage expense? To get reimbursed for a business mileage expense, Owners, Admins, or Managers with transfer permissions can follow the same procedure as above by approving their own submissions. They will then receive the reimbursement via an instant transfer. | https://help.qonto.com/en/articles/8166309-how-can-i-reimburse-a-team-member-for-an-expense-they-paid-for-with-their-own-funds |
Can I pay for an F24 with Qonto? | With Qonto you can pay all your F24s , easily, quickly and securely. Check out this dedicated article to learn all the details! ☝🏻Good to know: compensation payments are possible only through the new I24 feature. You can find more information at the dedicated article . Instead, you can make debit F24 payments in a few clicks directly through your interface via the section in the menu on the left. Can my accountant also pay F24s with Qonto? Yes: with Qonto, the process of paying F24s through an intermediary (such as an accountant) is simple and straightforward! All you need to do is create read-only access to your accountant or other intermediary , so that they can pay all your F24s easily, thanks to an intuitive interface. In fact, filling out your F24 form on the Qonto app can be done not only by the Owner or an Admin , but also by anyone who has access to your account in the role of Accountant . 💡 Please note: you do not need to activate the functionality for F24 payments. It is already available when you activate your account. Can I delegate the payment of F24s to my accountant? Yes, thanks to Qonto's integration with the Agenzia delle Entrate, you can delegate F24 payments to your accountant. This service is also known as I24. For detailed information on the new I24 feature, feel free to consult the dedicated article Can I delegate F24 payments to my accountant? | https://help.qonto.com/en/articles/4359647-can-i-pay-for-an-f24-with-qonto |
How can I get reimbursed for an expense that I paid for with my own funds? | H ow can I get reimbursed for an expense that I paid for with my own funds? The mileage reimbursements feature is only available to French companies on Business and Enterprise plans. If you've used your personal vehicle for a work-related trip, you can easily request reimbursement for travel expenses through our mileage reimbursement feature. It’s only possible for Owners, Admins, and Managers with transfer permissions enabled to approve mileage requests. What do I need to submit a mileage request? Starting point and destination of your trip 💡 You can choose your route using Google Maps on our app. It will automatically calculate the distance between the two points, and you can also convert this to a round trip. Vehicle type and fiscal power: You can find your vehicle’s fiscal power in your vehicle registration document. 💡 The expense amount will be entered automatically, based on the pre-defined rates in Qonto’s calculation system , using the locations and vehicle details you provided in the earlier steps. You can’t manually add or edit the amount. Purpose of the trip: Provide more context about your expense for your Admin or Manager. IBAN: To get your reimbursement, you’ll need to enter the IBAN of your personal bank account. You can add your IBAN directly when making a request or fill it out in your personal profile. 💡 Your IBAN will be stored in your profile and can be added or updated directly from there. How can I request or submit a mileage expense? On desktop Select the Team expenses section on the left. Click on Reimbursement , then Submit an expense. Select Mileage. Specify your Trip route by ****selecting a starting point and a destination, and then confirm. Fill out the Purpose of your trip , and include your IBAN if you haven’t added it to your profile yet. On mobile Open the Qonto app on your device. Go to Menu > Requests > Mileage Specify your Trip route by selecting a starting point and a destination, and then confirm. Fill out the Purpose of your trip , and include your IBAN if you haven’t added it to your profile yet. 💡 Owners, Admins, and Managers with transfer permissions can directly approve and pay their own mileage expenses. How can I see the status of my request? You can see the status of your request in the Requests section. When a reimbursement request gets approved, you’ll receive an instant reimbursement transfer to your selected IBAN. When a request gets declined, you’ll receive an email and notification with a reason provided by your Admin or Manager. You can see this by clicking on the request. | https://help.qonto.com/en/articles/8166269-how-can-i-get-reimbursed-for-an-expense-that-i-paid-for-with-my-own-funds |
How does the F24 work on Qonto? | With Qonto you can pay taxes and duties by completing the F24 in a few minutes, in a simple and safe way. In fact, Qonto allows you to make the F24 paymen t through an intuitive interface that follows the official Italian F24 model which makes it so easy to fill in all the fields on the app. Furthermore, before the actual payment, Qonto takes care of reporting any error in the file, in order to guarantee greater security. What type of F24 can I pay with Qonto? Unlike the services offered by traditional banks, with Qonto you can make the F24 payment in both debit and credit. This is possible thanks to our collaboration with a network of accountants who deal with the declaration and payment of your F24, as required by the F24 legislation with offsetting credits. With Qonto you have the ordinary F24 model available and valid for the payment of the vast majority of taxes. You also have the option to pay for the simplified or predetermined F24 : you just have to change them back to the ordinary model! To find out more, check out this article. How can I pay for an F24? In order to pay F24 through Qonto, the account Owner or Admin must activate the feature: it only takes a few minutes! Once the feature has been activated, you can pay for all your F24 without limits and at no additional cost . How? Log in to your Qonto app on your computer, click on F24 and then click on Get started ; Click on the sections for the F24 form relevant to your payment and enter the missing data and information: Qonto automatically fills in the Taxpayer section, so the first time you make an F24 payment, make sure that the information entered in this section is correct; these information will also be stored for future payments. If necessary, you can of course change the data for any payment and you will find the same pre-entered information when you make the next one. It is your responsibility to fill in the other sections for Authorities Tax, INPS, Regions, IMU, Other local taxes and Other social security and insurance bodies . click on Continue , give your payment a name and then click on Continue again; if you have one or multiple accounts, choose the account you want to make the payment with; verify that all the information entered are correct, click on Confirm and then on Close . Remember that once confirmed, it is not possible to delete an F24 from the Qonto app. However, you can contact our customer service on the day of filling in to request to cancel the payment. 👉Please note: refunds for canceled F24s are not immediate . It may take 5-7 business days for the funds to be credited back to your account." ☝️ Good to know: before final confirmation, Qonto carries out the main checks on the model and automatically reports any compilation errors, so you can correct them before confirming the payment. After your confirmation, the accountant to whom your payment is delegated takes care of an additional check, in order to further limit the risk of errors. How long does it take to pay for an F24? Filling an F24 takes only a few minutes! Once started, remember to finish it and do not interrupt it in order to avoid to repeat the process from the beginning. After you have confirmed all the data entered, Qonto transfers the amount owed from your account to one of our partner accountants, who further verifies the absence of errors in the form and makes the payment. From the moment after you fill and submit your F24, it takes 3 business days to complete your payment. For now it is not possible to decide the exact date on which the payment must be made but you will find the precise date on which the payment will be made before filling out and confirming your F24. To meet the deadline, remember to fill out your form in advance and take into account the necessary timelines indicated above. We will keep you informed of the status of your payment via email and will notify you as soon as the relevant receipt is available. Who can fill out my F24? The F24 form on the Qonto app can only be filled by the account owner or Admin or by anyone with access to the account as an Accountant . 👉 We are working to further improve the process of your F24 filling, with the aim of making it fully automatic! Soon you just need to take a photo of the completed F24 paper form or upload it in a pdf format: all the information will automatically appear on the online template within your Qonto app. Do you want to know when the autofill process will be available? Write to our customer service via the chat located in the lower right corner of this page, and we will contact you as soon as the new feature is activated. | https://help.qonto.com/en/articles/5187295-how-does-the-f24-work-on-qonto |
How to manage my team members’ mileage on Qonto? | The mileage reimbursements feature is only available to French companies on Business and Enterprise plans. Who can submit a mileage expense? Owners, Admins, Managers, and Employees can submit mileage expenses on Qonto. As a requester, go to the Requests section to submit your expenses. You’ll need to provide the mileage details, such as distance traveled, purpose, and your personal IBAN. Learn more about the process for submitting a mileage reimbursement request. Who can approve or decline a mileage report request? Owners, Admins, and Managers with the transfer permission enabled can approve or decline a mileage request on Qonto. To approve or decline a request, go to the Team Expenses section, click on Requests , then approve or decline any of submitted requests. ❌ Users with an Accountant role can't submit, approve, or decline mileage requests. How do I know when a mileage request is submitted? Owners, Admins, and Managers with the transfer permission enabled will receive an email and mobile notification as soon as a request is submitted. Learn more about customizing Qonto notifications . With the mileage report request, it’s currently not possible to: ❌ Create an approval workflow. ❌ Submit reimbursement requests in bulk. 💡Need support with getting your employees to submit mileage expenses? Copy and paste the paragraph below, and share it with your team members: Get reimbursed faster on your mileage . If you incurred expenses when using your personal vehicle, you can submit a mileage reimbursement request on the go and track its status in real-time using the Qonto app. Need more guidance? Read this FAQ article to learn how to submit a mileage report. | https://help.qonto.com/en/articles/8166166-how-to-manage-my-team-members-mileage-on-qonto |
What is an inactive account? | An account is considered inactive if Qonto did not notice any activity within the last 12 months, including: Transactions Log in attempts Contacts to customer support from the account owner According to the Eckert Law , Qonto has to list those accounts, inform owners, apply a specific billing and manage the funds. What happens in case of inactivity? Billing cycle Automatically, after 12 months without contacts, transactions or log in attempts , Qonto will consider the account inactive and stop the current billing cycle you committed to. The account will then enter a new billing cycle, with a monthly maintenance fee of €2.50 (€30 per year) charged as long as the account stays inactive. 💡 Your subscription, cards, and additional fees won’t be billed anymore. An email will be sent to the owner and admins of your account, to inform you about the inactivity. Remaining funds in the account If the account is still inactive, Qonto will have to move the remaining funds on the account to the Caisse des Dépôts et Consignations (CDC). The transfer will be done after 3 years in case of death , and 10 years in case of inactivity. The funds will remain available for 30 years. After this period and if they are not claimed by the holder or his successors, the funds are definitively returned to the State. 👉 If you are looking for an inactive account hosted at the Caisse des Dépôts et Consignations (CDC) , please fill in their form here . What to do in case of inactivity? In case you received an email about the inactivity of your Qonto account and you want it to be considered active again, you just have to perform one of the actions below: Log in Make a transfer Receive a payment Contact us 💡 Your subscription, cards, and additional fees will then be billed again, according to your previous plan and options. If you don’t need your account anymore, you can also close your Qonto account. | https://help.qonto.com/en/articles/8105863-what-is-an-inactive-account |
How are my Qonto fees calculated? | At Qonto, our mission is to offer you a complete business account, with fair and transparent pricing. How are additional fees calculated? Depending on your plan, a certain number of operations are included while others will be additional fees. Cards Fees related to cards depend on your subscription and the type of card. Physical cards: Additional cards will be charged (€5 per One card, €8 per Plus card, €20 per X card). Virtual cards: With the Basic plan, you will be charged €2 per month, per card. All other plans contain unlimited free virtual cards. Instant cards : They are only available for Business and Enterprise plans, and they are unlimited and free. FX fees An exchange commission on non-euro card payments will be applied: One, virtual and Instant card: 2% Plus: 1% X card: free Cash withdrawal The billing for cash withdrawal will depend on the card you withdraw cash with: One card: €2 per withdrawal; Plus card: 5 withdrawals included per month, €2 per additional withdrawal; X card: unlimited free withdrawals. Transfers and direct debits SEPA zone: Your plan contains a specific number of transfers (incoming and outgoing) and direct debits. For any additional operation, you will be charged €0.40 (for Basic, Smart and Premium plans) or €0.25 (for Essential, Business and Enterprise plans). SWIFT zone: Incoming and outgoing transfers are treated differently. Incoming transfers will be charged €5 per transfer for all plans. Outgoing transfers are charged €5 for all plans + decreasing % of the amount of the transfer according to the price plan. Solo - Basic: 1% Solo - Smart: 0.9% Solo - Premium: 0.8% Team - Essentiel: 1% Team - Business: 0.75% Team - Entreprise: 0.5% Checks (for French companies only) Each plan includes a specific number of checks. Additional deposited checks are charged €2. Members Essential, Business, and Enterprise plans allow a certain number of member access in your Qonto account. For each of these plans, you can add additional members for €5 per access, per month. Service fees These additional fees can include the delivery of a new card (€6 excluding VAT) or the processing of irregularities (for French companies), in the context of a judicial authority demanding the repayment of an unpaid debt. SATD : the management of SATD is invoiced at 10% of the total amount requested by the seizing structure, with a high ceiling of €100 including VAT. Seizures : the management of seizures is invoiced at €100 including VAT. How to find the details of my Qonto fees? Moreover, if you wish to see the details of your charges during the current month, you can go to Settings > Billing and invoice > Price plan details . You can get additional information on all Qonto fees in your history view by clicking on the transaction line. 💡 In some cases, it can be a good choice to upgrade your plan, to get access to a higher number of operations and advanced features. 👉 To know more about our plans , take a look at our dedicated website page . 👉 If you want to understand how the billing works at Qonto , visit this article . | https://help.qonto.com/en/articles/5898299-how-are-my-qonto-fees-calculated |
How is the mileage reimbursement amount calculated? | This section is part of the Mileage reimbursement feature available only to FR organisations 🇫🇷. What is the rate per km for my vehicle? Every year, the French tax administration sets up guidelines for mileage reimbursements based on the vehicle type and distance traveled. At Qonto, we are using the specific scales for each vehicle type to get the rate. Car: ≤5000 km/yr slab Motorcycle: ≤3000 km/yr slab Scooters: ≤3000 km/yr slab Vehicle type Power Rate per km (in euros) Car 3 cv and less d × 0.529 Car 4 cv d × 0.606 Car 5 cv d × 0.636 Car 6 cv d × 0.665 Car 7 cv and more d × 0.697 Motorcycle 1-2 cv d × 0.395 Motorcycle 3-5 cv d × 0.468 Motorcycle 5 cv and more d × 0.606 <50cc two-wheeler — d × 0.315 d= distance traveled ☝️ Note: We don’t do an annual calculation of the distance traveled, so the same rate will be applied for the same vehicle despite the number of kilometers traveled. How is the total distance calculated? The requester selects the starting and ending point using Google Maps from the Qonto app. To calculate the distance, we use an integration with Google Maps to get an accurate route. How is the total amount calculated? The total amount is obtained by multiplying the total distance travelled in a particular request with the rate per km for the selected vehicle type and fiscal power. 👉 Suppose that the requester drove 50 km in her 6 cv car. The rate/km for a 6 cv car is €0.665 from the above table. Hence, the total amount to be reimbursed will be 0.665 * 50 which is €33.25. | https://help.qonto.com/en/articles/7936264-how-is-the-mileage-reimbursement-amount-calculated |
How does the billing work? | How does billing work? Your subscription fees are billed directly from your account balance. Depending on your billing preferences, you can make the choice to pay for your subscription fees month by month or you can pay upfront for the full year by choosing our annual payment option (for more information on how to change plans and billing options, click here ). 💡 Make sure your account balance is always superior to your upcoming subscription fees whether you chose to be billed annually or monthly. To find out how much your subscription is going to cost you, click here . When will I be billed? Your first payment is due at the end of your 30 days trial period after joining Qonto (except for Incorporating Companies, in this case, your first payment is due upon registration). Our billing works this way, depending on your billing preference: I chose to be billed on a monthly basis: The amount of your first subscription fees will be calculated based on the number of days remaining in the month at registration. After this first period, you will be billed on the first day of the month for the full fee. Additionally, (if applicable) we will charge your extra cards and members on the first day of each month and your additional fees (off-subscription operations) on the go during the month. I chose to be billed on an annual basis: The amount of your first subscription fees will be calculated based on the number of days remaining in the month + 11 months (to complete for a full year). After this first period, you will be billed each year for a full yearly fee. Additionally, (if applicable) we will charge your extra cards and members on the first day of each month and your additional fees (off-subscription operations) on the go during the month. What happens if Qonto can't charge me? 💡 Qonto has made the choice not to apply penalty fees on your overdue payments , as other institutions do. In case of an insufficient balance, you will be notified of a "payment failure" and will be asked to top up your account so that your payment can be processed next. If a first payment failure has occurred, and you topped up your account during the month, three possible situations: If you have enough funds to cover your entire fees: Qonto will charge your account for the full subscription price. You will no longer have outstanding fees. Example: if you have an outstanding fee of €169 and top up your account of €180. Your account will be charged of €169. All your fees will be paid for and you will have a remaining balance of €11. If you don’t have enough funds to cover your entire fees and did not add a payment method when you registered:: in this case, you will have pending charges at the beginning of the next month. However, to avoid many pending charges, Qonto will attempt to collect all or part of the remaining monthly fees that are more than one month old on the 1st of each month. If you have registered a payment method after 02/13/2024: Qonto will fund your main account with your stored card to pay the first pending fees. Example: If you have pending charges of €169 and your account contains €130, you will be debited the difference from your registered card to fund your account. Your account will then be debited for the full charge and you will have a remaining balance of €0. 💡The account holder can delete a payment method in Settings > Billing and invoices > Payment methods . When do I receive my invoice for the payment of my Qonto fees? On the 1st of each month, your invoice is made available in your Qonto app with the list of fees that were due for the past month: If I chose to be billed on a monthly basis: your invoice will display your subscription fees, your extra cards, and the additional fees. If I chose to be billed on an annual basis: your invoice will display your subscription fees (only for the first month following your annual payment) and then each month, you’ll only receive the invoice for your monthly fees (extra cards, and the additional fees). Where do I find the details of my fees? You can have complementary information on all Qonto fees from your history view, by clicking on the transaction line. Moreover, if you wish to see the details of your charges during the current month, you can go to Settings > Billing and invoice > Price plan details . To download your invoices, please check the article Where do I find my invoices ? | https://help.qonto.com/en/articles/4359672-how-does-the-billing-work |
Where do I find my Qonto invoices? | Qonto’s billing is based on a monthly or annual calendar period, and invoices are generated on the first day of every month . Invoices won't be generated for those months in which the total amount is 0. Invoices display subscription fees and additional fees that were well completed for that month. Annual subscription fees will be displayed on the invoice for the month during which the fee was debited. For better visibility, you can retrieve your Qonto invoices at any time from our web interface. To do so, you have two options: From the Invoice section Go to the Settings section of your Qonto’s web interface on the bottom left. Then go to Billing and Invoices Click on the Qonto Invoices section Select the invoices that you want to download. 🎉 ✌️Good to know: You can select and download as many invoices as necessary in bulk. A compressed file (.zip) will be automatically sent to your email address, containing all selected invoices in PDF. This email can be forwarded to your accountant or any person of your choice. From the Transaction section Click on the transaction of your choice in the Transaction section. Then click on Invoice . You will find your invoice attached. 🎉 💡 You want to find your invoice for your Capital Deposit payment? We sent it to you in the mail entitled Your Qonto invoice on the day of your payment. | https://help.qonto.com/en/articles/6068090-where-do-i-find-my-qonto-invoices |
How to change my Qonto subscription plan or billing frequency? | In this article, learn how to modify your Qonto plan and/or your billing frequency. You can consult our pricing page to discover all of Qonto's plans HERE . Note that for each Qonto plan, you can choose between two billing frequencies: Monthly billing Annual billing (please note that in this case, you pay all at once for the next 12 months. In return for your commitment, you benefit from a preferential rate. More information HERE .) I want to: Change my Qonto plan Update my billing frequency ⚠️ Please note, if you are currently on a Company Creators pack or if you are already paying for your plan annually, please see the Specific Cases section at the bottom of this page. Change my Qonto plan From a computer, go to Settings > Billing and invoices . From a mobile app, go to the More section at the bottom right of your screen. Then: Click on Price Plan Details , then Change Plan, Compare our offers via the Freelancers and SMEs and Startups tabs, according to your needs. Select the plan of your choice and confirm by clicking on the Choose button 👉 Make sure to also check the selected billing frequency via the purple switch Monthly or Annual, at the top of your screen) before you confirm your choice. 👉 Make sure to have sufficient funds in your account before changing your subscription or payment preference to avoid being blocked during the payment step. Update my billing frequency To update your billing frequency, follow steps 1 to 3 above, then before validating your choice for the desired plan, check that you have ticked the desired billing frequency ("Monthly" or "Annual") via the purple switch at the top of your screen. Note that if you wish to keep your current package, but simply change the billing frequency, the procedure remains the same. You must first click on the Change plans button, then check the switch on the desired billing frequency. You will then see the Choose button, on your current plan, change to Switch to annual or Switch to monthly (depending on your choice). Confirm your choice by clicking on this button. What happens if I change my Qonto plan or billing frequency? 💡 If you are currently on your one-month free trial (subscription less than one-month-old, excluding the Company Creators pack), please note that you can change your plan or/and your billing frequency as many times as you like, with no impact on the cost of your subscription. Take this opportunity to find out which plan suits you best. The change (features added/removed) and the billing/refund of the difference between your old and new plan are immediate. When you change your plan, your account is reimbursed for the amount already paid for the current month, then debited for the price of your new plan (so you only pay the difference between the two plans). If you have opted for a more expensive plan, you will be debited for the corresponding supplement. Conversely, if you have opted for a cheaper plan, you will be reimbursed for the prorated difference (based on the number of days remaining in the current month) between your two plans. If you change your billing frequency ("Monthly" or "Annual"), the same principle applies, except that the amount already paid for a plan paid annually cannot be refunded if you switch to a cheaper plan or change your billing frequency from annual to monthly. Note that if you are currently on a monthly billing frequency and switch to annual, your first annual bill will be prorated for the number of days remaining in the month at the time of subscription. Typically, if you subscribe on the 15th of the month, you won't pay for a full 12 months, but for 11 months and 15 days. (This only applies once, when you switch from monthly to annual billing). At the end of your commitment, and without any change on your part, your annual plan will be automatically renewed for 12 months. Specific case: Company Creators pack with capital deposit By subscribing to a Company Creators plan (with a capital deposit) you have paid for your Qonto plan and are committed for 12 months. Changing your plan during your commitment has the following consequences: Switching plans - you are free to change your plan during the term of your contract. In this case, your end date remains the same and the following conditions apply: I switch to a more expensive package → in this case, you immediately unlock the new features and benefits of your new plan, and you will then have to pay the amount corresponding to the difference between your old plan and your new package (calculated pro rata temporis for the number of days running up to the end of your commitment). I switch to a cheaper plan → in this case you immediately lose the exclusive features and benefits of your old plan ( remember to check the elements included in your new plan ) and you are not reimbursed for the amount corresponding to the difference between your old plan and your new plan (once committed, keep in mind that the optimal time to change subscription is at the end of the commitment, not before). Changing billing frequency - depending on the date you subscribed : I subscribed to a Company Creators plan before April 3rd, 2023 → at the end of your 12-month commitment, you will switch to a monthly subscription by default (see the cost of your monthly subscription here). If you prefer to be billed annually, follow the steps described above to change your billing frequency. I have subscribed to a Company Creators plan after April 3rd, 2023 → at the end of your 12-month commitment, you will switch by default to an annual subscription (consult the cost of your annual subscription here). If you prefer to be billed monthly, follow the steps described above to change your billing frequency. 💡 Please note that we recommend that you wait until the end of your current annual commitment before changing your current billing frequency. This is to avoid being debited again for the remaining period already paid on your commitment (a change in your billing preference during your commitment will result in a new immediate debit for the amount of the new plan + billing frequency selected). | https://help.qonto.com/en/articles/4359528-how-to-change-my-qonto-subscription-plan-or-billing-frequency |
How much do my subscription fees cost? | At Qonto, we're committed to making our pricing as clear and transparent as possible. If you want to learn more about your fees, you're in the right place! We offer two billing options: Monthly Billing: You can pay your fees every month with no long-term commitment. Annual Payment: Pay for a full year upfront with a 12-month commitment. This option lets you save up to 2 months' worth of fees compared to the monthly billing. It's like getting a discount for your commitment! 🎉 What are the subscription fees? For existing companies (exclusive of taxes) : Basic Smart Premium Essential Business Enterprise Monthly €11 €23 €45 €34 €119 €299 Annual €9 €19 €39 €29 €99 €249 % Discount (on Annual) 18% 17% 13% 15% 17% 17% For companies creation with capital deposit (exclusive of taxes) : 🇫🇷 FRANCE Basic Smart Founders Monthly €69* + €11 €69* + €23 €69* + €34 Annual €169 €289 €399 % Discount (on Annual) 16% 16% 16% * €69 is the capital deposit fee for monthly commitment plans (it is only billed once) Only applicable for Spanish customers : 🇪🇸 SPAIN Basic Smart Founders Annual €115 €225 €335 ☝️ Good to know: Not sure which one to pick yet? For your monthly subscription: Qonto gives you a 30-day free trial with no commitment required . For your annual subscription : Qonto also offers you a 30-day free trial before charging your annual fees . What are the additional fees? At Qonto, there are no transaction fees on top of your subscription cost. Any fees beyond your subscription cover actions such as ordering physical or virtual cards, making SEPA or SWIFT transfers, depositing checks, or adding team members. To find out which actions are included in your monthly plan, click here . And if you're curious about how these additional fees are calculated, you can read all about it in this article . ✌️ Good news! Certain special operations are now part of your monthly plan! By special operations, we mean: Confirmation letters Handling non-sufficient funds or rejected checks Managing irregularities Returning funds due to an issue with a foreign currency transfer We're here to make your financial experience as smooth as possible! How can I access the details of my current subscription? You can get additional information about all Qonto fees by simply clicking on a transaction in your history. And if you'd like to see the details of your charges for the current month, just head over to Settings & Tools > Account settings > Price plan details . 👉 Check out this article for a better understanding of how billing works. | https://help.qonto.com/en/articles/4359671-how-much-do-my-subscription-fees-cost |
Where can I find the contract I signed when I registered? | Right after your registration, an email called 'Welcome to Qonto' is sent to you. The commitment between Qonto and the customer is now materialized by the acceptance of our TOS (Terms and Conditions). When registering, the person who opens the account accepts our TOS by checking the acceptance field. ✅ 💡If you don't find this email : please have a look at your spam mailing box check this following section on our website : Legal documents | https://help.qonto.com/en/articles/4359534-where-can-i-find-the-contract-i-signed-when-i-registered |
How do I get started with my 1-month Smart Plan free trial? | Learn how to activate your 1-month free trial and make the most of your Smart Plan with a sneak peek at advanced features for bookkeeping, invoicing, automations and more to help you centralize and simplify your financial tasks within Qonto. Am I eligible to a free trial of the Smart Plan? You are eligible to a free trial of the Smart Plan if you are a Qonto customer with a Basic Plan and have never benefited from a Smart Plan free trial before (this offer is valid only once for each account). 💡 Good to know: You are eligible for a free trial after your first 30 free days if you are on a monthly subscription. This offer is not available if you have opted for an annual payment. If you have a Business Creator Pack, you must wait until the end of your annual commitment and opt for a monthly package to be eligible for this offer. How do I activate my Smart Plan free trial? Log into your desktop Qonto account Click on the Settings icon from the left panel Click on the Billing and invoicing section and then on Price plan details tab Click on the Change Plans button Select the M onthly option in the top right corner to see the free trial option Select Try for free under the Smart Plan, and follow instructions Concretely, what changes for me during my Smart Plan free trial? During your free trial of the Smart Plan you will be able to push the limits of your current plan while enjoying new features to help you boost your finances thanks to: ✔️ A business account with more useful features 60 transfers and direct debits per month included in your subscription, or 30 more than you had with your old Solo subscription; two check deposits included; the possibility of creating a second account alongside your main account to manage your finances; as many virtual cards as you wish; SWIFT transfer will be billed 5€ + 0.9% instead of 5€ + 1% with your Solo Basic plan; the possibility of making grouped transfers. ✔️ All you need to simplify your finances a dedicated access for your accountant; forward your receipts by email and automatically matched to your transactions on Qonto; automatic VAT detection; customizable labelling of your transactions; the certification and transfer of all of your proofs-of-purchase; tools to help you manage suppliers (dedicated tabs, customized labels, personalized VAT); 📌 Find out more details about the services, features, and pricing of the Smart subscription here . Will I be charged for the Smart Plan trial? During your 1-month free trial of the Smart plan: You will continue to be charged at the price of your Basic Plan (€11/ month - excl. VAT) but you will be able to enjoy all the features of your new Smart Plan at no extra cost. After the 1-month free trial period has elapsed: You will be able to continue your journey on the Smart Plan (no action needed on your side) at a cost of €23/ month (excl. VAT) or you can choose to resume on your Basic Plan at no extra cost by just cancelling your free trial anytime before the expiry of the 1-month period. 💡 You can check the expiration date of your Smart Plan free trial at anytime from your Qonto account by following this path: Settings > Billing and invoicing > Price plan details. How can I cancel my Smart Plan free trial? You can cancel your Smart Plan free trial at any time during your 1-month period. To do so, follow these easy steps: Log into your desktop Qonto account Click on the Settings icon from the left panel Click on the Billing and invoicing section and then on Price plan details tab Click on the Change Plans button Select the Basic Plan and follow instructions 👉 If you invited your accountant to a view-only access of your Qonto account and/or created a second account, a page will open prompting you to * revoke your accountant's dedicated access; * close your secondary account. You will need to perform these actions before being able to cancel your Smart Plan free trial, since these features are not available in the Basic Plan. These actions need to be taken from your desktop interface, not on mobile - check here for more details about downgrading from your current plan . What happens if I switch to an annual billing plan during my Smart plan free trial? In this case, your subscription free trial will be interrupted, and you will be billed immediately on the annual billing system (for the subscription plan that you selected). If I switch from Annual to Monthly billing, can I still be eligible for Smart plan free trial ? Yes, you will still be able to enjoy the Smart Plan free trial, only if you never used it in the past. Reverting to a Basic Plan after Smart Plan free trial has expired If you didn’t cancel your free trial before its expiry date, you will automatically stay on the Smart Plan and your account will be charged on a pro-rata basis of days left until the end of the month. If you want to revert to a Basic Plan after your free trial has already expired, you can do so from the Price plan details within the Billing and invoicing section of your desktop Qonto account. By doing so, your account will be credited with the fee difference between the Smart Plan and Basic Plan based on a pro-rata of days left until the end of the month. If I didn’t have time to use my free trial can I repeat it for another month? Be mindful that your Smart Plan free trial is only valid once and for a duration of one month. Make sure that you activate it at a time when you will be able to make the most of it! 💡 Not sure where to start? We’ve got you covered, upon starting your free trial and during its 1-month duration, you will be receiving regular e-mails from Qonto to help you discover and get started with your new Smart Plan. | https://help.qonto.com/en/articles/6340529-how-do-i-get-started-with-my-1-month-smart-plan-free-trial |
Creating team budgets on Qonto | Only account Owners and Admin roles can create and manage budgets on Qonto. Are you a Manager in charge of a budget? Please check out this article . What is the Budgets feature on Qonto? From the Team Expenses section or Mor e from a phone, you can : Create a budget and assign it to a team Track expenses linked to this budget in real time Entrust the follow-up to a collaborator with the Manager role on Qonto. 👆 Good to know Up to one budget can be created per team. However, it is possible to include two periods of 12 months each in the same budget, which can overlap between the current year and the following year. What's more, a budget can be drawn up to 12 months in advance, offering planning flexibility. The periodicity of this budget can be monthly or global, i.e. covering the entire period in question. How do I create and assign a new budget? Only available from desktop 🖥️ Create and allocate a new budget in just a few clicks: Go to the Team expenses section and click on Budget s Click on Create a budget i n the top right corner Select an existing team and appoint a manager ( Manager role) or create a new team by clicking on Create a team . Define the budget period and enter the total or monthly budget amount. Finally, click on Continue to finalize the creation of your team budget. How to make changes to a Budget after its creation? Available only from a computer 🖥️ You can change the period and amount of your Budget at any time. Go to Team Expenses > Budgets . Click on the Budget you wish to modify, then on Edit budget in the top right-hand corner. Choose a new period or amount. At this stage, you can also add a new budget period. Finalize your changes by clicking on Save . 👆 Good to know It is not possible to change the budget frequency (from monthly to global or from global to monthly). If you wish to do so, you must delete the current budget and create a new one with the new frequency. You must also manually reallocate expenses already incurred by your team to the new budget, if necessary. How do I archive a budget after it has been created? Only available from a computer 🖥️ From the Team Expenses > Budgets section, click on the Budget you wish to archive. Click on Archive in the top right-hand corner. 👆 Good to know Archiving a budget is a permanent action. All data relating to this budget cannot be retrieved once the budget has been archived. How to manually reallocate a transaction to another or no budget? Each individual transaction can be assigned to a budget after expenditure or reallocated from one budget to another. Go to the Business account section > Transactions Click on the transaction you wish to assign or reassign. In the transaction details, go to the Budget section and choose the corresponding budget. 👆 Good to know Only Account Holders or Admin roles can assign or reassign a transaction to any budget. Managers can only reassign transactions to budgets to which they have been previously assigned. How does the real-time tracking of team expenses work? As soon as a team member makes a transaction with his or her Qonto card or via a transfer, the expense is automatically deducted from the team's budget. You can view a budget's transactions and the remaining allocated amount simply by clicking on the corresponding budget in the Budget section . You can then browse by period for further details. Our tips for getting the most out of Budgets on Qonto Keep in touch Communicate effectively with your teams. Keep them informed of their budget's progress and get them actively involved in managing your company's finances. Delegate with the Manager role Rely on the Manager role. Allocate a budget and then entrust its monitoring to a team leader or trusted colleague. You stay in control, without the administrative hassle that slows you down. Analyze your expenses in depth With real-time Budget tracking on Qonto, keep an eye on your spending, trends, and areas where you could optimize costs. So that your future budgets are as accurate and realistic as possible. | https://help.qonto.com/en/articles/8173559-creating-team-budgets-on-qonto |
What do the two graphs ‘Inflows by’ and ‘Outflows by’ in my dashboard represent? | When to use? Inflows: I want to compare how much money I am making from each of my clients so I can decide where to focus my efforts for the next quarter. Outflows: I want to understand how much I am spending on food and catering to determine if my increased costs are related to this category of expenditure. Definition These two graphs are there to help you understand what your inflows and outflows consist of. 👆 Good to know: internal transfers are not included in the charts when All accounts is selected. Description 👆 Good to know: In order to take advantage of these graphs, you need to categorise your transactions, using the suggested categories, or your custom label categories. These graphs take the form of donut charts. Each component of the category you are studying is represented by a different colour. If, in the "Inflows by" graph, you are on the "customers" category, and you have 4 customers, the donut will therefore be composed of 4 colours. If one of your customers represents half of your income and is represented by the colour yellow, the donut will be half yellow. The other 3 customers and their corresponding colours will then be spread over the second half of the donut. Up to seven elements can be represented, corresponding to the most significant ones in the category studied. If there are more, you will have 6 elements, and a seventh one grouping all the others. To see the details of this last element, simply hover over it with your mouse. In the middle of the donut chart, the total amount of the category appears. For the "Inflows by" donut, it is positive. It is negative for the "Outflows by" donut. Each item is listed in the legend, with its corresponding percentage. Basic customization Your incoming and outgoing flows can be studied more closely: Inflows: categories, source Outflows: categories, member, beneficiary Advanced customization: custom labels and teams Custom labels, available for Smart, Premium, Essential, Business and Enterprise plans, can be used to compare your cash flow types with each other, according to your needs. Visit this article to learn more about custom labels. If you have one or more teams on your Qonto account, you can also filter by team or by member. Read more about teams in this article . In case you want to have an even deeper understanding of your flows thanks to those two charts, you can filter your transactions comparing different criteria. To know more, go to this article . 👆Good to know: By hovering over each part of the donut, a pop up window appears with: the share the item represents on the category it belongs to the number of transactions it includes the total amount of these transactions the evolution of this amount compared to the previous period, in case the account is old enough to compare Customization is only available on your web app. To learn more about your dashboard, click here: What are the basics to manage my dashboard? What do the four indicators on my dashboard represent? What does the ‘Cash Flow’ graph on my dashboard represent? | https://help.qonto.com/en/articles/6121261-what-do-the-two-graphs-inflows-by-and-outflows-by-in-my-dashboard-represent |
Managing Your Team's Budget on Qonto | What is my role as a Manager in the Budgets feature on Qonto? As a Manager, you're given the responsibility of overseeing a specific budget assigned to your team by the account owner. Your role is to ensure that the team stays within the budget while making necessary business transactions. How do I access the Budgets feature? You can access the Budgets feature from the Team Expenses section via the web application and from the “ More” section on your phone. However, please note that only the budgets assigned to you by the account owner will be visible. How do I monitor my team's expenses? The Budgets feature provides real-time updates on your team's expenses. Each time a team member makes a transaction using their Qonto card, the expense is automatically deducted from the team's budget. You can view these transactions and the remaining budget in the Budgets section. How are my team’s transactions allocated to a budget? Once a budget has been created for a given team, the following transactions will automatically be assigned to a budget: Transfer initiated by a member of the team Qonto card payment made by a member of the team Expense reimbursement requested by a member of the team Each transaction will be allocated to the budget period corresponding to when the transaction has been successfully executed. Note that transactions can be manually reallocated to budgets a posteriori. How to manually reallocate a transaction to another or no budget? As a Manager, you are only given permission to track and manage the budget assigned to the team you belong to . Thus, you can manually reallocate individual transactions or remove them from any of your budgets by navigating to transaction details on the Transactions sections. To do this, select the transaction you wish to reallocate. Then, dive deeper into the transaction details and go to the budget section. From there, you can select the new budget you want to associate with this transaction. You can check this article on what can do the owner & admins regarding reallocation. Can I adjust the team's budget? As a Manager, you cannot adjust the budget directly. Only the account owner and admins have the authority to create and adjust budgets. If you believe the budget needs to be increased or decreased, please discuss this with the account owner or admins in charge of Finance in your company 👍 What should I do if our team is close to exceeding the budget? If your team is close to exceeding its budget, it's crucial to communicate this with your team members. Encourage mindful spending and review the necessity of upcoming expenses. If necessary, discuss with the account owner about adjusting the budget. But don’t worry, in any case reaching your budget limit or exceeding it will block future payments. How can I effectively manage the assigned budget? Here are some tips for effectively managing your team's budget: Regularly monitor expenses: Keep an eye on your team's spending habits and ensure that all transactions are necessary and align with business objectives. Communicate effectively: Keep your team informed about the budget status and encourage responsible spending. Plan ahead: Anticipate large expenses and plan them into your budget to avoid surprises. Discuss budget changes: If you believe the budget needs to be adjusted, don't hesitate to communicate this to the account owner or CFO. Stay Alert with Notifications: By default, budget owners receive push notifications and emails: When spending reaches 80% of the budgeted amount. When spending hits 100% of the budgeted amount. These notification settings can be customized within the Qonto application's settings. Staying alert with notifications can help you take timely actions and manage your budget more effectively. | https://help.qonto.com/en/articles/8174032-managing-your-team-s-budget-on-qonto |
What does the 'Cash Flow' graph on my dashboard represent? | When to use? I want to validate the effect of seasonality on my business, suspecting a drop in activity in summer for example I want to understand the impact of recruiting a sales agent at the beginning of the year, between the cost and the business he or she brings in. Definition Cash flow is the distributed evolution of your cash inflows and outflows over time. 👆 Good to know: internal transfers are not included in the charts when All accounts is selected. Description Cash flow is illustrated as a bar chart with a green bar for inflows and a red bar for outflows, for each month. A purple line will show the account balance. For the current month, the curve will be a dotted line illustrating that the month is not yet over. 👆 Good to know: This curve may temporarily fall below the horizontal axis. This can happen in the case of a month in which you have more expenses than money coming in. Customization You can change the period studied, to the current year, or the last 12 months. 👆 Good to know: Here you can move your mouse over two types of elements: The sticks, both red and green. Hovering your mouse over it will make cash flows related information about each stick appear. The month itself, which will show you a summary of the month you are focusing on. On mobile, scroll horizontally on the chart in order to see the month you want to explore, and click on it to see the details. To find out more about your dashboard, click here: What are the basics of managing my dashboard? What do the four indicators on my dashboard represent? What do the two graphs ‘Inflows by’ and ‘Outflows by’ of my dashboard represent? | https://help.qonto.com/en/articles/6121213-what-does-the-cash-flow-graph-on-my-dashboard-represent |
How can I manage my cash flow in Qonto? | You can track your cash flow in your web application, by clicking on Cash flow management on the left hand side navigation, and then click on Dashboard . Or on your mobile app, by tapping on the More section at the bottom right of your screen, and then on Dashboard . 💡Good to know : Dashboards do not compute receivables/payables for now. Track your cash flows at a glance Your dashboard gives a clear view of your financial flows over time. It allows you to answer questions such as: Should I diversify my customer base? Are my expenses sufficiently optimized? The Qonto dashboard shows you: Your available balance: the available cash on your account Your cash flow: the difference between your inflows and outflows Your inflows: the list of your cash inflows Your outflows: the list of your expenses Your cash flow: the evolution of your cash inflows and outflows over time. This is where you can, for example : Know how much cash you have in your account, and whether it is reasonable to buy new equipment Observe the effect of seasonality on your business Estimate your VAT, in order to save the amount owed to tax authorities Detect expenses you could avoid Understand your cash flows by categorizing your transactions Are you wondering which type of transportation costs you the most? Which customer you most depend on? What your main costs are? In which city you make the most profit? To find out, it is important to categorize each of your incoming and outgoing flows. Why? Because once categorized, each transaction can be identified, and filtered. If a transaction has a "Facebook Advertising" label, then it is an expense made in the context of a communications campaign on socials. You can use different types of categorization: Custom labels If you have a Smart, Premium, Essential, Business or Enterprise plan, you can create your own custom label categories, and its associated labels. A label category could be "Transportation", with labels like "Train", "Plane" and "Taxi". If you haven't created your analytic labels categories yet, learn more here . Categories Categories are the simplified, predefined version of labels and are available for all Qonto plans. Unlike labels, which are fully customizable and available to all plans except Basic, categories are predefined. They allow to identify transactions, with "Food" or "Insurance" for example. 👆 Good to know : Categories are automatically added to every transaction made by card. You can manually specify them when you add a beneficiary in the case of making a transfer. Finally, you can manually categorize your transactions (except subscriptions) in the Transactions page of your Qonto app as you go. Thanks to the analytic labels and categories, these two graphs, the first for inflows, the second for outflows, allow you to make informed decisions. They are there to help you visualize and compare your items, for each of your categories. Each time you categorize a new transaction, your charts update. It is best practice to categorize each new transaction to ensure that your visualization is always up to date and you can make efficient, data-driven decisions. | https://help.qonto.com/en/articles/6166515-how-can-i-manage-my-cash-flow-in-qonto |
How to calculate the net treasury of a company? | To determine a company’s financial health, we need to think in terms of net treasury, or net cash, rather than available treasury. Net treasury is the total value of available funds in a company’s accounts once short-term costs and expenses have been settled . It can be calculated with the following equation: Net treasury = Available funds - short-term debt If these terms seem complex, don’t worry. All will be explained! A company’s available funds are the sum total of all the financial resources that it can access or mobilise to maintain its activity. In other words, it’s a company’s treasury: cash held in savings or current accounts as well as the marketable securities mentioned above. Short-term debt is the sum total of all the payments a company needs to make in order to finance its continued activity . They include: Staff salaries Purchases ordered from suppliers Rental costs Social costs and taxes (VAT, income or corporate taxes, real-estate contributions etc.) All other short-term costs needed to keep business running (maintenance costs, raw material costs, software, hardware, stationary etc.) There are three possible scenarios when it comes to net treasury: When the funds available to a company are greater than the short-term debt, the net treasury is positive . It has a positive cash flow and is ‘in the black’; its financial situation is, on the face of it, healthy. It is able to pay all its costs without having to resort to financial assistance from elsewhere. When the funds available to a company are equal to the short-term debt, the net treasury is zero . Its financial situation is said to be balanced. It doesn’t require any external financial assistance but it remains vulnerable and will be unable to pay any unforeseen or ‘extraordinary’ costs. When the funds available to a company amount to less than the short-term debt, the net treasury is negative . It is in deficit or ‘in the red’. The company lacks financial resources and will need outside financial support to be able to continue to operate. To better understand, let’s take a concrete example: Max owns a business specializing in car rentals. His company’s treasury, or the cash available to it (in bank accounts and in marketable securities), amounts to 100,000 Euros. His short-term debts include social charges and tax, employee salaries and vehicle maintenance and they all add up to 50,000 Euros. To calculate his net treasury, Max makes the following calculation: Available funds - short-term debt = Net treasury 100,000 - 50,000 = 50,000 His small car rental business has a net treasury of 50,000 Euros. His treasury is positive. Max’s company is ‘in the black’ and ready for business. | https://help.qonto.com/en/articles/6133515-how-to-calculate-the-net-treasury-of-a-company |
What do the four indicators in my dashboard represent? | When to use? I want to know how much money I have in my account, to know if I can buy equipment. I want to compare my expenses this month with those of last month, to see if my efforts to save money are successful. Definition These four graphs allow you to discover at a glance: Your available balance, i.e. the money you have in your account Your cash flow variations, which represents the difference between your income and your expenditure (aka cashburn) Your Inflows, which is the money you have earned Your Outflows, which is what you spent 👆 Good to know: internal transfers are not included in the charts when All accounts is selected. Description Each graph in this section takes the form of a curve, with a vertical axis (the amount, in euros), and a horizontal axis (the period studied, in days, weeks or months). Whatever the period you choose, the amount displayed at the top left of each graph corresponds to the timeframe selected. Customization For each graph, you can choose the period you would like to explore further. In case you want to have an even deeper understanding of your flows thanks to your Inflows and Outflows charts, you can filter your transactions comparing different criteria. To know more, go to this article . 👆 Good to know: When you hover over a curve or a line, you can see the details of your indicator, over the given period. For example, if you hover over your Outflows chart, set to 'last 30 days', you will be able to read the number of transactions that took place on that day, as well as the total amount these transactions represent. On mobile, the same process applies for your first 4 charts. Hold your finger on the screen and drag it to the date you want to explore in order to get more details. To find out more about your dashboard, click here: What are the basics of managing my dashboard? What does the ‘Cash Flow’ graph on my dashboard represent? What do the two graphs ‘Inflows by’ and ‘Outflows by’ of my dashboard represent? | https://help.qonto.com/en/articles/6121194-what-do-the-four-indicators-in-my-dashboard-represent |
Why can’t I create multiple accounts? | This article only applies to companies registered in Germany, Spain, and Italy with a Smart, Premium, or Team plan. If you are a Smart, Premium, or Team plan customer from a German, Italian or Spanish organization, and you created your account before we introduced local IBANs to foreign companies , here is why you currently cannot create multiple accounts. Why is the creation of new accounts blocked? The multi-accounts feature allows you to create up to five current accounts with dedicated IBANs and payment methods. Today, these accounts are automatically created with an IBAN from your country. For instance, if your Qonto account is registered as German, you can only create new accounts with a German IBAN. It is the same for Spanish and Italian companies. Since February 2020 for Italy and Spain, and June 2020 for Germany, Qonto customers creating new bank accounts are getting a local IBAN assigned by default. If you opened your main current account with Qonto before these dates, you were automatically assigned a French IBAN . Just because at the time, we could not provide you with a local IBAN according to your company’s nationality. Unfortunately, as of today, Qonto does not support IBANs from different countries within the same Qonto account. It means that if you have a main current account with a French IBAN, you cannot have other ones with a German, Spanish or Italian IBAN. What options do I have? You can create a new Qonto account, so you’ll have a local IBAN, and close your account with FR IBAN. That way, you’ll be able to use the multiple accounts feature. 👉 Do you want to know more about multiple accounts? Check this article: What are multiple accounts? | https://help.qonto.com/en/articles/4819435-why-can-t-i-create-multiple-accounts |
What is a company's treasury? | Treasury brings together the entirety of the funds available to a business in the short term. These funds can be: Cash held in the company’s current account Cash kept in savings or investment accounts Marketable securities 💡 Useful tip: marketable securities are assets or financial instruments that can be liquidated, i.e. turned into cash, at short notice. For example, a company can invest in another business by buying shares and then selling those shares if it needs the liquidity. It’s a useful way of making profit out of excess cash. A company can turn to its treasury when it has a short-term need (current expenses, non-forecast costs related to higher sales, increased staff costs during seasonal peaks and so on). Careful! Don’t confuse treasury with turnover or profit. Turnover is the total amount generated by sales of a product or service. Profit is what remains once total costs have been subtracted from the turnover. Unlike treasury, it does not take into account the entirety of funds available to a company (think of your marketable securities for example). | https://help.qonto.com/en/articles/6133505-what-is-a-company-s-treasury |
What are the basics for managing my dashboard? | Your Dashboard is accessible from your computer and your smartphone. As an Owner, Admin or Accountant, you can access it on your web app by clicking on Cashflow management in the left sidebar of your web application, or on your mobile app, by tapping on the More section at the bottom right of your screen, and then on Dashboard . This app page helps you track the money moving in and out of your Qonto account. If you have multiple accounts, you can choose one or see them all. The data presented on the page will reflect to your selection. The dashboard consists of different sections: Indicators Cash flows Inflows and Outflows, filterable on your web app 👆 Good to know: internal transfers are not included in the charts when All accounts is selected. Before exploring the different sections, here is some basic information to help you understand how your dashboard works. Memory of your graphs The chart options for a given member are stored on each device. If you choose to change the time period of a chart, the next time you log in to Qonto on the same device with your profile, these settings will still be in place. The chart options for a given "member" are stored for each organization. If you have multiple accounts, the settings you set for company A will only be valid for company A. They will not be applied by default to Company B and C. The graphics options are specific to each member for the same account. If you are the account Owner and your partner has Admin access, your chart settings may be completely different for each of you. Elements shared by all charts All charts you can explore share the same characteristics. For each of them, you will be able to : Change the timeframe to either cumulative or running. Cumulative considers the total from the chosen period's start, like a month, quarter, or year. Running calculates using the last 30 days, 3 months, or 12 months from today. For example, if you want to know the sum of your past expenses on the 2nd March for the month of March, you will have to select "Monthly Cumulative" in your settings. Still on March 2nd, if you want to know your expenses over the last 30 days, you will have to select "Last 30 days". 👆 Good to know: with a Smart, Premium, Business or Enterprise plan, you can define a custom period. Discover details by hovering your mouse over a coloured element, whether it is a line, a stick or part of a circle, it will bring up a pop up window giving you more details about the element in question. On mobile, the same process applies for your first 4 charts and your ‘Cash Flow’ chart. Hold your finger on the screen and drag it to the date you want to explore in order to get more details. Now it's time to explore each of the sections. What do the four indicators on my dashboard represent? What does the ‘Cash Flow’ graph on my dashboard represent? What do the two graphs ‘Inflows by’ and ‘Outflows by’ represent in my dashboard? | https://help.qonto.com/en/articles/6120948-what-are-the-basics-for-managing-my-dashboard |
How to customize the shortcuts on the mobile app? | Your Qonto mobile app offers you the option to configure shortcuts on your home screen , allowing you to save time by quickly accessing the features you use most frequently. Let's dive into how you can do this! What are the shortcuts and how can I use them? Shortcuts are buttons displayed on the home screen of your mobile application. They allow quick access to specific actions and are tailored to your specific role, plan, and permissions within Qonto. To trigger an action using a shortcut, just tap on the icon associated with the desired action, and it will execute the corresponding function. How can I customize the shortcuts? You can customize the shortcuts displayed on your home screen in the Edit shortcuts section. To access it, tap the three dots located at the top right corner of the shortcuts container on the home screen. This action will open a library of customizable shortcuts. In this section, you can take the following actions: Remove a shortcut: tap the “cross” button next to it in the “ Visible ” section Add a shortcut: tap the “plus” button next to it in the “ Hidden ” section Rearrange the order of visible shortcuts: drag and drop the selected items after long pressing the small dots on the top left. ☝️ Good to know: You must have at least one (1) shortcut on your home screen, and the maximum limit is four (4) shortcuts. | https://help.qonto.com/en/articles/9166800-how-to-customize-the-shortcuts-on-the-mobile-app |
What are multiple accounts? | Since October 2020, at Qonto, you can have various current accounts with dedicated IBANs, bank statements and payment methods. That's what we call multiple accounts. How many accounts can I have? If you have at least one Smart plan on our Solo offer or if you have chosen a plan in the Team offer, you can open multiple accounts based on your needs. The following tables show you the maximum number of multiple accounts you can have depending on your plan (including your main account) : Solo offer Basic Smart Premium 1 2 5 Team offer Essential Business Enterprise 5 10 25 (additional charged) For example, you can create multiple current accounts to: Divide your expenses items and save some money Separate the different activities your run in your company Allocate budgets (and credit cards) to your teams This way, you can keep an eye and manage your cash flow, as desired. How can I create a new current account? When you register on Qonto , you open a first current account. Then, directly from your Qonto app, you can create four other more. To create a new current account, all you have to do is: Go to the Business account section of your Qonto web app, and click on Accounts Click on the Create account button Select the type of account (current or term deposit) and choose the name of your new account, and that's it! ☝️ Good to know: The name you have chosen will appear on your bank details and on your statements, you can read the following article to have more information How can I rename my Qonto current account? How does it work? The answer is quite simple: no matter if you have one, two, or five current accounts, they all work the same way and offer the same features. Basically, you can associate cards, make transfers, establish SDD, make payments, and receive money on each one of your accounts. ✌️ Good to know: From the Accounts section of your Qonto app, access your IBANs and make current operations like transfers or direct debits simply by clicking on the different icons. Want to have a look at your transactions history? Just click on the card. Otherwise, directly from each section, you can filter on the account of your choice by clicking on All accounts . Note: All your monthly fees for your subscription and off-subscription operations will be charged on your first Qonto current account. How to Delete a Multiple Account First, ensure the account has a zero balance (€0) and there are no pending transactions or check deposits linked to the account. Then, follow these steps: Go to the Accounts section in your Qonto web application. Select the account you want to delete. Click on the three dots at the top right of the box and click on Close account . Confirm the account deletion by entering the code received via SMS. 👉 You can also check this article: Why can’t I create multiple accounts? | https://help.qonto.com/en/articles/4560206-what-are-multiple-accounts |
How do I apply my promotional code? | How do promotional codes work? Promo codes can be applied to your monthly or annual subscription fees. If you have a monthly plan : A discount is applied to your monthly subscription fees every month throughout the validity of the promo code. For example, if you have a promo code for €34 excl. VAT for 6 months, a maximum of €34 excl. VAT will be deducted from your monthly fees each month for 6 months. If you have an annual plan : The discount is applied directly to the annual subscription fee. For example, if you have a promo code for €11 excl. VAT for 3 months, the total (€11 excl. VAT*3) will be directly deducted from the annual fee amount. If you have several promotional codes, you can enter them all on your web interface. Only one code can be active at a time. You will therefore be able to see which one is active and which ones are pending. Promotional codes will be applied automatically in the order in which they were entered. 💡 For accounts in the process of depositing capital, all promotional codes can only be applied once your Qonto account has been validated. Also note that for these accounts, if you chose an annual plan, the promotional code will start only on the next plan period. How to enter my promotional code? To apply a promotional code to your Qonto account, you need to log in from a computer, then: Go to the Settings section at the bottom left of your Qonto web application. Click on Billing and invoices . Click on the Offers and discounts section. Enter your promotional code under Promo code and click Add . 5. That's it, your promo code will be applied automatically. 🎉 | https://help.qonto.com/en/articles/4460395-how-do-i-apply-my-promotional-code |
Are Qonto accounts subject to stamp duty? | Any business current account opened at an Italian bank is subject to a stamp tax of 100€ annually. By virtue of its status as a French payment institution (authorized and supervised by ACPR, an organ of the Bank of France), Qonto accounts are not subject to any stamp duty. It is important to note that, depending on the legal form of your business and the average balance in your Qonto account in the relevant tax year, your accountant may need to enter some information on your tax return. Partnerships and corporations Corporations are not obliged to include the Qonto account holding information in their tax returns. This is true by virtue of the fact that corporations are required to reconcile invoices and all incoming and outgoing payments, which are tracked accordingly. Professionals For professionals, however, we must distinguish two cases: Average annual stock of less than €5,000: in this case you will not need to enter any information in your tax return. Average annual stock of more than €5,000: in this case the accountant will be required to fill in the RW panel in the tax return and you will be required to pay IVAFE (tax on the value of assets abroad) in the amount of 34.20€. More information on IVAFE can be found in this section of the Agenzia delle Entrate website. Note 1: We always encourage you to verify the above information in relation to your specific business with your accountant or tax advisor in order to avoid incurring penalties. | https://help.qonto.com/en/articles/4359645-are-qonto-accounts-subject-to-stamp-duty |
How can I rename my Qonto current account? | Main account When you open a Qonto current account, your account name is Main account by default. Want to rename it? All you have to do is: Go to the Business account 👉 Accounts section of your Qonto web app In your account's card, click on the three dots at the top right of the box Then, click on Rename and enter your new account name (you can even add emojis) Multiple current accounts If you have a Smart, Premium, Essential, Business or Enterprise plan, you can create multiple current accounts. You will be able to name it when you create it. ☝️ Good to know: The name you have chosen will appear on your bank details and on your statements. To know how to create multiple current accounts, you can read our article What are multiple accounts? | https://help.qonto.com/en/articles/4560433-how-can-i-rename-my-qonto-current-account |
How to close my Qonto account? | 🖥️ You can request the closure of your account by following the steps below from a computer : Go to Settings > Billing and invoices > Price plan details . Click on Price plan & Invoices . Select the Close Account button. Follow the guidance until you reach the confirmation page. 💡 Please note that the account closure option is not available from the Qonto mobile app. What are the conditions for closing your account? You are the account holder. The account is active. No collective proceedings (judicial reorganization, judicial liquidation, deregistration, etc.) are in progress. No term deposit account is active. Your account balance is €0 , and there are no pending transactions (transfers, card payments, check deposits). If any of these conditions are not met, the closure will be postponed until the last day of the following month, and you will be charged for another month . Frequently Asked Questions When will the closure of my account occur once initiated? If you have chosen a monthly billing frequency, it will occur on the last day of the current month . If you submit the request on the last day of the month, it will be postponed to the last day of the next month. For annual billing, the closure will take place at the end of the prepaid commitment period. You can track progress of your account closing request in your web app (Settings account > Price Plan & Invoices). Can I reopen my account if it has been closed? No, a closed account is permanently deactivated and cannot be reactivated in the future. Once an account is closed, all transfers made to it are automatically returned to the sender . Its closure results in the immediate, permanent, and irrevocable deactivation of your IBAN(s), cards, and the inability to receive or send transfers. NB: You do not need to return your payment cards. However, you can cancel your account closure request before the closing date by going to Price plan details > Cancel Closure . Does the closure incur any fees? No, closing your Qonto account is free. Do I still have access to my data after closing my account? Yes, even if your account is closed, Qonto provides you with unlimited access to retrieve your transaction history and account statements. | https://help.qonto.com/en/articles/4359657-how-to-close-my-qonto-account |
Can I pay my taxes with Qonto? | 🇪🇸 This article applies only to companies registered in Spain ⚠️ For quarterly tax forms, the deadline ends on 22/04. Any incomplete forms or forms sent after 5:00 p.m. on April 22 will be processed the following business day. From October 1st 2021 it is possible to pay your company's taxes through Qonto. We have implemented a tax filing and payment platform, accessible from all plans and totally free of charge, which will take you only 5 minutes to set up. What are the steps to follow to make the payment from the Qonto interface? 🙋 It is important to note that we do not offer the Direct Debit service for taxes. We do offer the opportunity to pay them through the NRC number , the process is as detailed below. Payment is completed in 3 steps: Go to Integrations and Partnerships > Accounting > select Pago de impuestos ; Click on the View website button, and then View website. You will be redirected to a form. Complete the form . It will take you less than 2 minutes; you only have to: - Select the tax model. - Tax period and fiscal year. - Taxpayer's data and tax ID number. - Total amount of the tax liability (including decimals). You will be redirected to the Transfers section of your application. You will see a transfer with all fields automatically filled in. Check that everything is correct and click Continue to send it. In the next few hours you will receive an email with the assigned NRC so that you can use it to file your tax return with AEAT (tax office). You are all set! Within 36 working hours after completing the process, you will receive an email with the payment receipt. *We are working so that you can also pay your Social Security with us. You can watch our explanatory video here 👇 (only available in Spanish) | https://help.qonto.com/en/articles/5020651-can-i-pay-my-taxes-with-qonto |
Can I pay a postal bulletin with Qonto? | Qonto provides you with all the payment methods you may need for your business: virtual cards, physical cards, SEPA transfers and direct debits, and F24. As of October 17, it's also possible to pay pagoPA notices, but we don't yet offer payment of postal bills on our platform. Good news! You can still pay a postal bulletin online through the Poste Italiane website with your Qonto Mastercard. Just go to the section of the site called " pay online ." We would like to remind you, in fact, that your Mastercard Qonto debit card can be used for any type of online payment. In the same section of the Poste Italiane website, again with your Qonto card, in addition to postal slips (blank or pre-filled), you can also pay: MAV bulletins Car tax Once you make the payment, the system will ask you to enter your email address, to which the payment receipt will be sent immediately. Remember that to use Poste Italiane's online payment service, you must have an active account. If you do not have one, you can create your account for free at poste.it . Pay online You can pay utility bills, fines, F24, and car tax stamps. And you keep everything online. | https://help.qonto.com/en/articles/4359646-can-i-pay-a-postal-bulletin-with-qonto |
Is it possible to set up an EBICS contract with Qonto? | Yes, there are two ways to set up an EBICS contract with Qonto: If you use external resources to manage your accounting (ie: a Chartered Accountant) you can connect to jedeclare.com via the Electronic Banking Internet Communication Standard (EBICS). The Jedéclare integration will allow your accountant to retrieve Qonto statements directly in their preferred accounting production tool. For more information, visit our Jedéclare FAQ . If you have internalized your accounting (i. e.: you have a DAF, Finance Manager or in-house Accountant) you can connect Qonto to other accounting and treasury tools via the EBICS T protocol. Learn more here . 💡 Feel free to contact us via the chat bubble, telling us the name of the software you'd like to connect to Qonto, so we can find the best solution together. What is EBICS T vs. EBICS TS? There are two types of EBICS that you can set up: T and TS. EBICS T (Transport) allows for the exchange of files between companies and banks without a signature. With this type, the payment originator transfers the payment file through EBICS and validates them through another channel (ie: an in-app notification). This is the EBICS protocol supported by Qonto. To ensure security, we require a user to log into Qonto to approve a payment. EBICS TS (Transport and Signature ) require that you digitally sign a payment order before sending it to a bank. Traditionally, this requires a 3SKey to complete – a physical USB key that is inserted into the approver’s computer to validate the payment request before it is sent to the bank. This EBICS protocol is not supported by Qonto. | https://help.qonto.com/en/articles/5810691-is-it-possible-to-set-up-an-ebics-contract-with-qonto |
Can I use crypto money with my Qonto account? | With a Qonto account, buying and selling crypto-assets (such as bitcoin or ethereum) is possible but regulated. Indeed, we do not accept all transactions. Widen your investment possibilities to make your cash surplus grow safely with our Qonto x Coinhouse offer. Check out the article about our Qonto x Coinhouse offer 👉 here , only available for French customers. What is a crypto-currency? Crypto-currencies are assets that are exchanged on a peer-to-peer (P2P) model with no intervention of a third party like a bank for example. They are fully digital and are not regulated by a central institution like the European Central Bank for example. Those new electronic currencies use blockchain technology to transfer the ownership of crypto-currencies between owners. What is the applicable regulation for crypto-currencies? France implemented a legal framework to regulate crypto-currencies through a law called “Loi Pacte”: investing in crypto-assets is therefore legal for a company. Only a few of crypto-asset providers as our partner Coinhouse are certified as Digital Asset Service Provider (DASP). This licence is delivered by Autorité des Marchés Financiers (AMF) and certifies the strict compliance with the Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) regulation. Which transactions are accepted? As a Qonto customer, it is possible for you to invest part of your cash in crypto-assets. ✌️ There are only two conditions that must be respected: Transaction volumes are limited and consistent with the nature of your business; You can justify the origin of the funds invested and the purpose of the transactions - Qonto may ask you for supporting documents (e.g. transaction statements, invoices, wallet history, ...) and additional explanations. ⚠️ In respect of our risk policy, Qonto reserves the right to block transactions to providers representing high compliance risk. This is particularly the case for actors on the blacklist maintained by the AMF in case of warning and/or impersonation of a regulated provider. Thus, in view of the above, Qonto may also be forced to terminate the business relationship within 30 days, if we consider that the flows are too large, the origin of the funds or the purpose of the transactions are uncertain, or the use of your account is non-compliant. What to check before investing in crypto-currencies? We would like to draw your attention to the following points: The potentially volatile and risky nature of investments in crypto-assets, particularly for clients who are not sufficiently informed; The location of the actors with whom you intend to operate, who must be domiciled in the United States, Germany, Italy, Spain, the United Kingdom or France; The status of the counterparts, which may be subject to authorisation or registration. For example, actors in France must register as digital asset service providers (PSAN) with the Autorité des marchés financiers (AMF) when they provide services of: Custody of crypto-assets or access to crypto-assets ; Purchase/sale of crypto-assets against legal tender; Exchanging crypto-assets for other crypto-assets; and Operating a crypto-asset trading platform. | https://help.qonto.com/en/articles/5103523-can-i-use-crypto-money-with-my-qonto-account |
How do I retrieve data from my historical Treezor account? | 👉 This article only concerns accounts whose IBAN started with TRZO before the migration to our Qonto banking platform (QNTOFR). You can access transactions from your historical Treezor account with Qonto’s banking platform. How do I access my historical Treezor account information? From your web application: Log in to your account with your Qonto ID and password. Go to the Settings section, Select Historical Data . In this section, you will be able to retrieve: Your account statements Your invoices An export of your transactions, with or without the associated receipts To access your Qonto data, go to 👇 Where do I find my statements? How can I export my transactions? | https://help.qonto.com/en/articles/5682637-how-do-i-retrieve-data-from-my-historical-treezor-account |
How to get an Electronic Payment Terminal linked (EPT) to my Qonto account? | Many customers asked us to provide them with an electronic payment terminal (EPT) so that they could be increasingly mobile and be able to collect payments wherever they are. This service is now available thanks to our partnership with Zettle, the European leader in EPT for small businesses. A simple, elegant and mobile EPT We naturally chose a partner who shares our DNA: ease of use, attention to design, affordability and quality of customer service. No heavy installation is required, all you need is a smartphone or a tablet to use it and manage your cash receipts, wherever you are. The Zettle Reader 2 terminal can accept credit and debit cards, whether chip or contactless - not to mention Samsung Pay, Apple Pay and Google Pay payments. Not yet convinced? Don't hesitate to read this detailed opinion on Zettle to discover all their offers! Zettle x Qonto: An advantageous offer ! As a Qonto customer, you will benefit from special conditions, specially negotiated for you: Commissions at 1.65% instead of 1.75% on transactions*, an EPT at €9 (excluding VAT) on purchase instead of the usual €79 (excluding VAT) . You are a Qonto customer and you want to order your Zettle terminal? Click Here to open an Zettle account and take advantage of the offer specially designed for Qonto customers. *You might need to contact zettle support at [email protected] or [email protected] to take advantage of the preferential rates. 💡If your turnover is over 8000€/month, you should to get in touch with Zettle, so you could benefit from an advantageous rate. Do you have any questions? Do you have a high collection volume? Contact your dedicated customer service team at [email protected] . We'll take care of you! In order to use Zettle, you must be connected to a 3G, 4G, or WiFi network. ☝🏻 Please note: Zettle is only available for the French Market, you can discover our Italian solution and our Spanish one by clicking on the link. Zettle is not available in the DOM-TOM. | https://help.qonto.com/en/articles/4914708-how-to-get-an-electronic-payment-terminal-linked-ept-to-my-qonto-account |
Where do I find my statements? | You can access your account statements at any time from your Qonto interface, either on our website or on our mobile application! 🖥️ Web app : Your bank statements are available in the Business account section of your Qonto interface. Click on Accounts , next, at the top right of the screen, click on Download account statements to download the documents you need! 📲 Mobile app: Go to Menu > Accounts (IBAN). Your bank statement is not available yet? Account statements are generally generated in the first few days of the month. In the meantime, in case you need something close to a bank statement, you can create a transaction export in a few minutes. To proceed, you need to: Visit the Transactions tab (in the Business account section) Filter the transactions by settlement date Click on Export transactions Select Simple data export or create a custom export template by adding the following columns: Settlement date (UTC) Counterparty name Debit Credit For more information on How to use custom exports, please read this article . Having trouble understanding the balance of your statement? For accounting reasons, your bank statements only take account of Settled transactions and do not include Processing operations. If you want more details on the Settled or Processing operations, we invite you to click on your account balance on the left side on your interface. The balance that is displayed on your interface is called "authorized balance" . It takes into account all transactions , whether they are marked as Settled or Processing , so you always know what amount remains available to you. We do not count upcoming supplier payments in the calculation. | https://help.qonto.com/en/articles/4359625-where-do-i-find-my-statements |
How can I have better visibility on missing receipts? | Missing-receipt reminders are available on the Essential, Business, and Enterprise plans . To declare their VAT, companies need to attach a (valid) receipt to each transaction. Qonto helps collect receipts thanks to weekly reminders sent to transaction initiators that have missing receipts. A weekly summary is also sent to the Account Holder and Admins. 💡 Receipts on Qonto hold probative value , which means companies no longer need to keep the paper receipts because digital receipts have the same legal value. How can I visualize missing receipts? In the Business account > Transactions page under the Attachment column, Qonto users have access to their receipts’ attachment status for each transaction: Attached , Missing , or Not required . To view only transactions with the Missing attachment status, click on the button Custom views , then on Missing receipts. Qonto users can also set up other custom views with additional filters , and filter their transactions without receipts by Member , Transaction type, or Tag for example. For better visibility, every Friday, the Account Holder and Admins receive a recap email of the organization’s missing receipts, totaling the transactions without receipts for the past 7 and 30 days. They also access the associated monetary value for each, with a link to the in-app view of all missing receipts. 👆 At any time, the Account Holder and Admins can turn off automatic weekly summary. How are my team and I reminded of missing receipts? Any Account Holder, Admin, Manager, or Employee who has at least one missing receipt, will be reminded by email: every Monday, a summary is sent with the number of transactions with missing receipts from the past 7 and 30 days; by mobile notification: every Wednesday, a mobile notification is pushed to Qonto users who are missing more than 50% of receipts on transactions from the past 30 days. 👆 By default, these reminders are activated. The Account Holder and Admins can turn them off at any time. 💡 The Account Holder and Admins can also manually remind employees to upload their receipts by simply clicking on Request attachment , on the transaction of their choice. | https://help.qonto.com/en/articles/6538871-how-can-i-have-better-visibility-on-missing-receipts |