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What is an IBAN? | IBAN stands for "International Bank Account Number". Click here to find out how to download it . This is an alphanumeric bank code which, in France, is made up of 27 characters. It serves as a unifying system for payments and collections between different countries. The two initial letters refer to the code of the issuing country, followed by a two-digit control key and the classic account number. It has been in use since 2014, when the SEPA law came into force. The aim is to regulate all euro transactions that take place within the free trade zone. This zone comprises the 27 EU countries plus Iceland, Switzerland, Norway, Andorra, the Vatican, San Marino, Monaco and Liechtenstein. The aim is to ensure that all euro transactions carried out in this zone are subject to the same criteria and conditions, both nationally and internationally. In this respect, European regulation no. 260/2012 establishes that all payments in euros, sent and received within the SEPA zone, must be accepted without restrictions or additional charges. If you would like more information on this subject, or if you've had problems with the IBAN acceptance of your Qonto account, please contact us! | https://help.qonto.com/en/articles/4359641-what-is-an-iban |
How can I have a local IBAN if I already have a Qonto account with a French IBAN? | As of February 2020, Qonto automatically offers local IBANs to companies (French, Italian, Spanish or German depending on the country where the account is held), whereas before this date it was only possible to have a French IBAN. What is the difference between a French IBAN and a local IBAN? The law states that if you have an account with a European IBAN (FR, DE, ES, IT or any other country within the SEPA zone), you can send and receive payments, with no limits and at no extra cost, to any other accounts with a European IBAN. There should be no difference in the acceptance of your transactions if you have a French IBAN. However, some companies do not respect the law, and others simply prefer to receive or make payments with a local IBAN. It should be noted that merchants who do not accept IBANs from member states of the SEPA zone are in violation of Regulation N°260/2012 of the European Parliament and may be reported to the local monetary authority. How to obtain a local IBAN If your Qonto account currently has a French IBAN associated with it, but you would prefer to operate with a local IBAN, please complete the dedicated form (please refer to the FAQ of your country) and you will be redirected to the page with all the information necessary to obtain the new IBAN. | https://help.qonto.com/en/articles/4359642-how-can-i-have-a-local-iban-if-i-already-have-a-qonto-account-with-a-french-iban |
How can I customize the notifications I receive from Qonto? | In order to keep control of your finances, you can choose to enable emails and mobile notifications . 🖥️ From a computer Go to Settings (in the bottom left corner) and click on Personal settings > Notifications. You have the possibility to activate all notifications (mail and push notification), by clicking on the grey button. If you wish to customize and activate only certain notifications, simply click on your company name and check the type of notification you wish to receive: email or push notification or both. 📲 From the mobile app Go to Menu > settings symbol “⚙️” > Notifications . Simply check the boxes corresponding to the notifications you wish to receive, or conversely uncheck those you do not wish to receive. | https://help.qonto.com/en/articles/4359658-how-can-i-customize-the-notifications-i-receive-from-qonto |
How can I manage receipts reminders? | Missing-receipt reminders are available on the Essential, Business, and Enterprise plans . To facilitate receipt collection on Qonto, we send: weekly reminders to transaction initiators, highlighting transactions without a receipt; weekly summaries of missing receipts to the Account Holder and Admins. These reminders are activated by default. 💡 Receipts on Qonto have probative value , which means, organizations no longer need to keep paper receipts: paper and digital receipts have the same legal value. The Account holder and Admins can deactivate and reactivate receipts reminders on Desktop: 1. Go to the Settings & Tools section 2. Click on Missing-receipt reminders 3. Choose the automation you want to deactivate or reactivate 👆 It is not possible to turn off notifications on mobile. | https://help.qonto.com/en/articles/6538893-how-can-i-manage-receipts-reminders |
Can my Qonto account be overdrawn? | Your account cannot be overdrawn. That's why we always check your balance before authorizing any payment. Make sure that your balance enables you to honor your commitments. The low-balance status makes it impossible for you to process any new payment - including card payments, transfers, and direct debits - until you top up your account . If the balance of your account is low, you'll receive an alert. This occurs when your current balance does not allow you to honor transfers, subscriptions, and direct debits scheduled in the next 14 days . Depending on your business and your needs, you can choose to use Qonto as your main business account or as a secondary account for all your day-to-day operations. | https://help.qonto.com/en/articles/4359620-can-my-qonto-account-be-overdrawn |
Where can I download my bank details? | You can find your bank details with your IBAN and BIC/SWIFT directly from your Qonto app. Web access From your web application, your account details (RIB) can be found in the Business account 👉 Transactions section. Click on the Account Details button, then Download (PDF) for PDF format or Copy for text format. There is also a shortcut in the Accounts section. Click on a bank symbol 🏦 in the block of a specific account. ☝️ Good to know: if you have multi-account, you can repeat those steps for each one. 💡 To download your account details document (RIB) in a foreign language (🇫🇷, 🇬🇧, 🇪🇸, 🇮🇹, 🇩🇪), click Download (PDF) and choose the language of your choice. Mobile access On your mobile app, Go to Menu > Accounts . Select the related account and click on the Download button (PDF) or tap the copy icon, all details will be automatically copied on your clipboard. 💡On the mobile version, you can only download your account details document (RIB) in the language of your country . | https://help.qonto.com/en/articles/4359622-where-can-i-download-my-bank-details |
What transfers can the Manager role make, approve or edit and how to set them? | The Manager role is only available on the Business and Enterprise plans . Managers can make transfers and review transfer requests autonomously, as long as: the amount does not exceed their transfer limit the cumulated amounts of this transfer and the ones already committed for the month remain below their monthly limit Transfer limits are set by the Account Holder or Admins. Within these limits, Managers can: make or approve non-recurring External standard transfers (SEPA), external International transfers (SWIFT) and bulk transfers edit transfers initiated or approved by themselves pay and approve supplier invoices payments Managers cannot: make or approve recurring External standard transfers (SEPA), regardless of their limits edit transfers initiated or approved by other members, regardless of their limits make or approve transfers above their limits Transfers that Managers can't make or approve will become transfer requests needing Admin approval, except for SWIFT international transfers. Managers can’t make requests for larger international transfers. How to set and edit transfer limits for the Manager role? Limits can be edited at all times from the web app. Two limits can be set: a monthly transfer limit a per-transfer limit For a new Manager: When inviting a new Manager, Admins or Account Holders can directly enable Make and approve transfers, and reimburse expenses including mileage permission . Once this permission is activated, they can establish the limits. 💡 If the “ None ” option is selected, Managers will have no limits. For an existing Manager: Go to the Settings icon on the left menu Navigate to User management > User access Select the Manager Activate Make and approve transfers, and reimburse expenses including mileage permission (if not already done) Set or edit the limits 💡 Managers receive email and push notifications for permission updates. In the Members section, the Managers themselves will be able to see: their monthly limit and a progress bar showing how they are doing compared to this limit their per-transfer limit When Admins or Account Holders have not set the limits yet or have chosen not to, limits will not be displayed. What happens if Managers reach their transfers limits? All transfers that can not be made or approved by a Manager will be turned into transfer requests and require Admin approval, except for SWIFT international transfers. For supplier invoices, if the limit is reached, the Manager will be able to create a transfer request directly in the Supplier Invoice section . | https://help.qonto.com/en/articles/6778264-what-transfers-can-the-manager-role-make-approve-or-edit-and-how-to-set-them |
What documents do I have available on Qonto? | On your Qonto interface you already have all the documents you need: Bank details , as actual proof that you have an account with us, click here to find out how to download them; The list of transactions , in different formats and with accurate filters so you can process a specific document, find more details here ; The transfer execution receipt , to prove to your customers that a transfer was correctly executed on their behalf, complete with end-to-end tracking code. You have instructions on how to download it here ; Account statements , which are the official documents evidencing all transactions that occurred on your account in a given month; you can find more information about them on this article ; Electronic invoices/credit notes created through the Qonto application that you can send to your customers. Learn more here ; Electronic invoices received on the Qonto interface , to share with your accountant for example. Go to the dedicated section to learn all about this feature; Your account's monthly rate invoices , useful for tax purposes. To retrieve them follow the specific guide . Please also note that these are not electronic invoices so they are not visible on your tax drawer; Receipts for your F24s , paid through Qonto. Click here to see how to download them; Receipts of payments made through PagoPA , should you need them for public administration. Here's the article with all the information about it for you. I need a specific document stamped by Qonto, how can I do it? Except in a few specific cases, the Qonto team will not be able to stamp, complete, or certify documents that do not come from Qonto. However, we are able to provide you with some certificates if those already available are not sufficient. The documents that Qonto provides you with are strictly confidential, so they cannot be changed in either content or structure. Here's a list of certificates we can provide if you contact us via chat: Payment Account Statement , a certificate equivalent to bank references, which as you may know we are unable to provide to you as a payment institution; Certificate of receipt of funds , should you need to certify receipt of an incoming transfer; Certificate for card transactions , should you need to certify a transaction made with a Qonto card to a specific merchant. | https://help.qonto.com/en/articles/7128393-what-documents-do-i-have-available-on-qonto |
How do I connect Qonto to my accounting or treasury tool via EBICS? | 🇫🇷 This feature is only available for France and for Business and Enterprise plan. Thanks to the EBICS connection, you can now integrate Qonto with your favourite accounting and treasury tools. With this connection, you can: Retrieve your Qonto bank statements automatically in your accounting or treasury software. You will receive bank statements for each IBAN associated with your Qonto account. Initiate payments from your accounting or treasury software, in Qonto. You can maintain the payment validation workflows already set up in your ERP, and send payments once they’ve been approved to Qonto. Payments can be sent individually, or in bulk. As added security, an Owner, Admin or Manager with transfer permissions activated, on your account, will still need to log into Qonto to approve the payment. Please note, the EBICS connection does not support SDD. For more information on what EBICS is, and how you can use them, read this article: Is it possible to set up an EBICS contract with Qonto ? What information isn’t transmitted between Qonto and my ERP or TMS? The EBICS connection only transfers bank statements. It does not share the following data with your ERP or TMS: Labels on transactions Documents needed for the Purchase Journal, such as receipts and invoices. Learn more about how to export receipts here . What roles on Qonto can use the EBICS connection? The EBICS connection can only be set up by any Owner, Admin, or Accountant on Qonto. If the connection is set up to initiate payments in Qonto, then any Manager with transfer permissions in Qonto will also be able to validate the request. Using what devices? The integration can only be set up on desktop. What file formats do you allow with your EBICS connection? V3.0 Bank statements in MT940 service name: EOP msg name: mt940 Bank statement in CFONB-120 service name: EOP msg name: cfonb120 SEPA transfers service name: SCT msg name: pain.001 V2.4 Bank statements in MT940 file format: camt.fin.mt940.stm Bank statements in CFONB-120 file format: camt.xxx.cfonb120.stm SEPA transfers file formats: pain.001.001.02.SCT or pain.001.001.03.sct What are the steps to complete the EBICS setup? Log into your account, and head to the Connect section. Search for the tool with which you want to set up an EBICS connection. Click Connect at the top right of the page, and Finish to begin the configuration process. Within 24h, you’ll receive a Notice of Configuration from Qonto, via email. This letter contains all the information you’ll need to configure your EBICS connection with Qonto in your ERP/TMS. Using the information in the letter, log into your ERP/TMS and configure your EBICS connection. Follow the steps listed, and generate three certificates: Authentification, Encryption, and Signature. If you don’t know how to generate these certificates, contact the integrator you work with from your ERP or TMS. If you don’t have an integrator, you can find a list of integrators with whom we partner on the listing page in Connect. Send these certificates back to Qonto by responding to the email you received with the Letter of Configuration, and attaching them. Note: We will not be able to proceed with the EBICS configuration without these certificates. Once received, we’ll validate the certificates sent, and email you a confirmation of validation. This email will contain the hashes of our bank certificates, in case you need that to finalize the setup in your ERP/TMS. 👆 You’re all set. You’ll be able to access your account statements and/or initiate payments in Qonto from your ERP/TMS within 24 hours of completing the final step. I don’t see my ERP or TMS listed in Qonto Connect. What do I do? If your tool isn’t listed, you can still set up an EBICS connection by using this link instead. How can I disconnect my ERP from Qonto’s EBICS integration, and what happens then? Disconnecting EBICS: There are a few way to disconnect the EBICS connection between your ERP and Qonto. From Qonto’s Connect section , search for your ERP or treasury tool, and simply click “Disconnect.” Close the EBICS connection from your ERP or treasury tool . You can also disconnect your EBICS connection by downgrading your Qonto account . If you downgrade from the Enterprise plan to the Business plan, you will lose up to 2 EBICS connections. We will be in touch to determine which of the integrations you would like to maintain. If you downgrade from Business to any plan Essential or below, you will lose access to the one EBICS connection set up. What happens after I have disconnected the EBICS integration? Your bank statements won't be created and sent to our EBICS server anymore. This implies they won't be automatically accessible in your ERP or treasury software. Additionally, you won't be able to initiate payments from your software within Qonto. If you wish to reconnect, you'll need to repeat the initial process. Visit Qonto's Connect section, locate your ERP or treasury tool, click "Connect," and follow the steps shown to set up the connection again. | https://help.qonto.com/en/articles/8020799-how-do-i-connect-qonto-to-my-accounting-or-treasury-tool-via-ebics |
How does dark mode work? | What is Dark mode? Dark mode is a dark display of your apps and screen. It helps reduce eye strain, improves readability, and conserves battery life on mobile devices. How do I switch to Dark mode? From the mobile app: go to Menu > settings symbol “⚙️” > Appearance Select your display mode ( Light mode - Dark mode - Automatic ) The change will reflect instantly From the web app: Go to Settings , in the bottom left corner and click on Personal settings > Appearance. What is Automatic mode? The Automatic Mode in your Qonto app adjusts its display based on the time of day, following your device's settings. By selecting Automatic Mode , your app's display will match your device's settings. For instance, if your device is in Dark mode , your Qonto app will switch to Dark mode automatically. Similarly, it will switch to Light mode if your device does. 💡 Good to know: On the web app, automatic mode aligns with your device settings. In Firefox and Edge, it adapts to your browser settings . Who can use dark mode? Dark mode is available for all users. All you need is a compatible device and operating system: On mobile : iOS 13 and above. Android 10 and above. On a browser : For Auto setting: Chrome ≥ 76 Edge ≥ 79 Firefox ≥ 67 Safari ≥ 12.1 For Dark/light: All Browsers 💡 How to check your device’s compatibility, by device: iOS : Settings → General → About → Software version Android : Settings → About Phone → Android Version | https://help.qonto.com/en/articles/7325489-how-does-dark-mode-work |
Can I make a cash deposit with Qonto? | Not directly, but you can use the T-Bonifico service provided by Mooney at a network of 45,000 points of sale all over Italy. With T-Bonifico, you can make transfers to your Qonto account by depositing cash at enabled points of business without needing to have an account with the merchant. Here is how you can carry out this action: Fill out the form to generate the QR code that you can find by clicking here; Go to an enabled point of sale carrying QR code, ID and health card; Show the QR code and complete the transaction at the point of sale! ✅ Commissions and limits The commission varies depending on the payment method used and the IBAN to which you want to send the transfer. Specifically, the fees are: 4.00€ for an ordinary transfer paid by cash or debit or credit card and sent to any IBAN; 5.50€ for an instant transfer paid in cash or by debit or credit card and sent to any IBAN that supports this type of transfer. We suggest, however, that you always consult the Information sheet to find out about any current promotions. Maximum amount per single transaction of €999.99 Maximum cumulative daily amount of €999.99 Maximum cumulative monthly amount of €2,999.99 How to get your T-Bonifico refund If you need immediate assistance, you can call Mooney customer service toll-free at 800.005.005 operating Monday through Saturday from 9 a.m. to 8 p.m., excluding Sundays and holidays (from abroad +39 02 30458205 ). If you need assistance or have questions that were not answered in the frequently asked questions section, you can find all the ways to contact Mooney here. You will be contacted by a Mooney operator who will send you a form to state your complaint. | https://help.qonto.com/en/articles/6155496-can-i-make-a-cash-deposit-with-qonto |
Can I get a checkbook or a bank check? | As of today, we do not offer neither checkbooks, or bank checks . Therefore, it is not possible to make check payments with your account. Indeed, Qonto is an online payment institution, which offers exclusively dematerialized services. However, we allow cashing checks on an exceptional basis if your customers have no other means of payment. 👉 How does check cashing works at Qonto ? 👉 How much is charged for cashing a check? 💡 We advise you to use transfer payments , which offer more advantages, both in efficiency and security. Learn more about transfers . | https://help.qonto.com/en/articles/5756758-can-i-get-a-checkbook-or-a-bank-check |
How can I cash-in a check above €15,000? | At Qonto, we consider checks to be an exceptional solution. The limit is set at €15,000/check.If one of your customers makes a payment of more than €15,000, we strongly recommend you to switch to instant transfers , which are both faster and more secure! Learn more about transfers. If you can’t get a transfer, you can contact customer service via chat by choosing "Talk to a human 👤" Here are the steps to follow: Send us the picture of the cheque on both sides. The check must be signed on the back. Send us proof of payment (invoice, bill of sale or assignment, contract, etc.). If Qonto confirms that it is cashable, you can send it to us by post to the address communicated by the customer service. Then, our team will carry out audits of it, including a request for a fate opinion from the issuing bank. The delay will depend on the response of the issuing bank on which we have no control. 🚨 Qonto reserves the right to refuse to cash a check without justification. 👉 Please take into consideration that because this is an extraordinary process, we estimate that it takes approximately 25 days total before the credit of the check on the account. | https://help.qonto.com/en/articles/5259491-how-can-i-cash-in-a-check-above-15-000 |
When will my check be credited? | On the day we begin verification of your check (check status received), it will be credited to your account: Within 2 working days for a check from the notification "received" of an amount less than or equal to €3500 (as part of random verifications, this period may be extended to additional days). Within 11 working days from the notification "received" for a check in the amount above 3500€ (as part of random verifications, this period may be extended to additional days). You can follow each step of your check processing from the section ‘Business Account’ , click on in the “Checks”. "Pending check reception" : You have entered your check correctly, you must now send it by mail. "Processing" :Your cheque has been taken over, controls are in progress. It will be credited shortly. We are aware that these delays may not be appropriate for your activity. However, they are necessary in order for us to carry out all the audits. Also, if it is possible, we invite you to opt for instant transfers over checks, as instant transfers will allow you to be credited within 10 seconds. You can also read these articles to learn more: 👉 How to deposit a check? 👉 How much is charged for cashing a check? 👉 Why was my check rejected? | https://help.qonto.com/en/articles/6078316-when-will-my-check-be-credited |
Why was my check rejected? | If we were unable to cash your check, here are a few reasons that may explain this rejection: The check must be made out to the name of your company, the same name as the one on your Qonto account. If the check is made out to your company's commercial name that does not appear on your Qonto account, you can request addition of your commercial name to your account by following this procedure . Then all your future checks can be credited. All references of the check must be correctly completed (payee name, date, place, amount in number and letter, signature) The cheque must not be crossed out (errors, modifications). Check must be endorsed (signed on the back) The rejected check will be shortly sent to the mailing address on record in your Qonto account. Our team will contact you soon by email to inform you of the reason for the rejection of this check as well as the tracking number of the mail. You can also read our articles below to learn more: 👉 How to deposit a check? 👉 When will my check be credited? 👉 How much is charged for cashing a check? | https://help.qonto.com/en/articles/6078224-why-was-my-check-rejected |
How much is charged for cashing a check? | 🇫🇷 This article only applies to companies registered in France. At Qonto, we consider checks as an exceptional solution for you to collect payment from one of your customers in case one of them has no other option to proceed with a payment. 💡 We invite you to favor transfers for your day-to-day transactions , which are faster and more secure! Learn more about transfers . Depending on the plan you choose, you have a certain number of check deposits included . Beyond that number, each transaction is charged €2, excluding VAT . These fees are deducted as soon as the amount of the check is credited to your current account: How does check cashing work at Qonto? All fees related to the cashing of a check are summarized on our rates page, of which here is an overview below: | https://help.qonto.com/en/articles/4359558-how-much-is-charged-for-cashing-a-check |
How to deposit a check? | 🇫🇷 Check cashing is available exclusively in euros for the French market How to deposit a check on your desktop application ? Access your Qonto account Click on the Business Account section, then on Check deposit You will need to activate the FNCI mandate in order to complete the deposit. You can click here to read our article dedicated to this subject . Fill in the check information If the FNCI result of your check is: Positive : you can confirm your deposit and follow step 6. Irregular check : we recommend that you abandon the deposit. If you confirm it and we receive your cheque, it will be rejected. Send us your check by mail within 2 weeks to the address that appears on your screen. If we do not receive the check in time, we won’t be able to register the transaction. How to deposit a check on your mobile application ? Open the check section in the Menu tab Click on Check deposit and follow the instructions You will need to activate the FNCI mandate in order to complete the deposit. You can click here to read our article dedicated to this subject . Fill in the check information If the FNCI result of your check is: Positive : you can confirm your deposit and follow step 6. Irregular check : we recommend that you abandon the deposit. If you confirm it and we receive your cheque, it will be rejected. Send us your check by mail within 2 weeks to the address that appears on your screen. If we do not receive the check in time, we won’t be able to register the transaction. Note: You need to endorse ( sign on the back) a check to deposit it. The amount collected by check cannot exceed €30,000 per 30 running days, within the limit of €15,000 per single check. Checks must be made out to the legal company name (therefore, make sure it matches the name on your Qonto account). You can also read our articles below to learn more: 👉 When will my check be cashed? 👉 Why was my check rejected? 👉 How can I cash-in a check above €15,000? 👉 How much is charged for cashing a check? | https://help.qonto.com/en/articles/4359557-how-to-deposit-a-check |
What is the FNCI and how does it work? | 🇫🇷 This article only applies to companies registered in France. When you want to deposit a check with Qonto, we first verify its regularity with the Banque de France for you and inform you of the result before you can confirm the deposit. This verification solely serves the purpose of better protecting you from fraudulent checks. We recommend checking the result on your Qonto app before accepting checks. What is the FNCI list? FNCI stands for National Irregular Cheque Register and is a database of stolen and opposed checks made available to remitters by the Banque de France. It helps you and other Qonto customers to reduce the risk of cashing fraudulent checks. How to read the FNCI result? The FNCI result is displayed to you on the review screen. It can either be ‘Positive’ or ‘Irregular’. Positive: This check was not found on the FNCI list, which means that the risk of it being a fraudulent check is lower . We recommend proceeding and confirming the deposit in this case. Irregular Check: This check was found on the FNCI register, which means the risk of it being a fraudulent check is higher . We recommend that you abandon the deposit of this check and contact the check issuer to request a new check or another type of payment. Important: If you confirm the deposit of a check with an ‘Irregular check’ result, it will be rejected. In addition, we provide you with additional FNCI data under the result: Verification code: Green means ‘Positive’; Orange or Red means ‘Irregular Check’ (e.g. closed account, account holder banned from writing checks, check has been reported lost or stolen, etc). CPT1: Number of FNCI verifications on this day for checks issued by the account holder of the issuing bank. CPT2 & 3: Number of FNCI verifications in the last few days for checks issued by the account holder of the issuing bank Issuing bank: Bank that issued the check with this check number (Tip: if the issuing bank listed here and the bank listed on your physical check do not match, it may be a fraudulent check) Why do I need to issue a mandate? Qonto does not access the FNCI list directly but through a service provider authorized by the Banque de France who will act on behalf of the clients. This mandate is necessary to give our control partner Tessi the right to access the FNCI list and verify the regularity of your checks. You only need to activate the mandate once. You can also suspend the mandate at any time (see below how). Note: Even if you have already deposited checks with Qonto, we ask you now to activate this mandate as it is necessary for future verifications. Can I suspend the mandate? Yes, you can suspend the mandate at any time. To do this, go to the Checks section and click on ‘Manage mandate’. On this page, you can suspend the mandate by clicking on the red ‘Suspend mandate’ button. If you suspend the mandate, you will no longer be able to deposit checks. However, you can reactivate the mandate at any time. | https://help.qonto.com/en/articles/7266764-what-is-the-fnci-and-how-does-it-work |
Can I have a LCR letter? | This article is related to companies registered in France 🇫🇷 The " Lettre de Change Relevé " (or LCR) is a means of payment that binds a customer to his supplier. To date, Qonto does not yet allow you to issue this document physically or virtually. But be aware that there are services that allow you to set up direct debits very simply: | https://help.qonto.com/en/articles/5025604-can-i-have-a-lcr-letter |
Why was this SEPA Direct Debit refunded? | There are two possible explanations: either the creditor company (or institution) has spontaneously refunded you or you requested a refund using the Request a refund button in your Qonto app ☝️ Good to know: you can find this button by clicking on the direct debit in question in the Business account > Outgoing direct debits tab of your app. | https://help.qonto.com/en/articles/4359686-why-was-this-sepa-direct-debit-refunded |
Can I set up a Distance Selling Contract (VAD)? | A Distance Selling Contract (VAD) is a contract by which a banking institution enables a company to make payments via an online sales site. However, Qonto does not yet offer this service. For the time being, clients are redirected to alternative platforms such as Stripe or PayPal. | https://help.qonto.com/en/articles/5028410-can-i-set-up-a-distance-selling-contract-vad |
How can I dispute a direct debit? | You can request a refund of a SEPA Core Direct Debit within 8 weeks without giving any particular justification. For all unauthorized transactions, you have 13 months to dispute it. What is a SEPA CoreDirect Debit? All you have to do is to look on the mandate for the following words: "You are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited". ⚠️ However, you can’t dispute a SEPA B2B Direct Debit as indicated on the mandate. How does it work? You can ask a refund of a SEPA Core Direct Debit directly from your computer or your mobile application. This has to requested within 8 weeks once the direct debit has been processed. From your desktop app go to the Business Account in your History tab to select the debit Click on Request a refund in the transaction detail modal. From your mobile, you will need to click on the email announcing the upcoming direct debit ☝️ Good to know: you will be refunded within 24 hours on working days. | https://help.qonto.com/en/articles/4474117-how-can-i-dispute-a-direct-debit |
How to set up Direct Debit for my customers? | As of today, Qonto doesn’t enable you to set up Direct Debit to collect payments from your customers . But you can do it very easily using this service: GoCardless is a service dedicated to collecting Direct Debit payments and managing payment plans. GoCardless uses their master Creditor Identifier (CID) to collect payments from your customers , but you can ask to use a Credit Identifier in your name by subscribing to a paid plan (your CID number will be generated within three days). You can send them all your questions by sending an email to: [email protected] How does it work? GoCardless will take care of collecting payments from your customers at the due date (upon mandate acknowledgement). Right after, your Qonto account will be credited with the funds collected. The Stripe service could also meet your needs, here is their website if you want to study their offer: https://stripe.com/fr/pricing ⛔ We don’t provide the ICS number as we don’t offer the SDD collection. The Bank of France requires some controls that we are not able to perform. 👆 Good to know: If you already have an ICS number, you will keep it for life (unless the Banque de France decides to deactivate it). | https://help.qonto.com/en/articles/4742428-how-to-set-up-direct-debit-for-my-customers |
How can I suspend a Direct Debit? | You can suspend your direct debits directly from your Qonto application. How to suspend a Direct Debit on your Qonto Web App ? 🖥️ Go to the " Outgoing Direct debits " section in your Business Account Tab on the left panel of your interface Select the one you want to suspend. Then, click on the Suspend future direct debits button at the bottom of the page. This action will suspend all future payments related to this mandate. ☝️ Good to know : if you change your mind, you can reactivate this Direct Debit clicking on Reactivate future direct debits . Suspend a mandate from your mobile application 📲 ☝️ Make sure you have updated your Qonto app Go to the email: "Creditor XXXX will soon debit your account" which warns you of an incoming direct debit Click on the “View Direct Debit” button You will be landed to a screen in the mobile application where you can suspend/reactivate the direct debit mandate. It will also be possible to access this screen directly from the app: Go to the the Menu tab > Outgoing direct debits Select the one you want to suspend. Then, click on the Suspend direct debit button at the bottom of the page. This action will suspend all future payments related to this mandate. ☝️ Good to know: For CORE mandates , this is only going to suspend the current mandate. If the merchant sends a new one, with a different RUM, you’ll need to suspend the new mandate as well. We advise you to contact the merchant in order to avoid this type of situations. 💡If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone. | https://help.qonto.com/en/articles/4359553-how-can-i-suspend-a-direct-debit |
How to upload a SDD mandate on your mobile App?📲 | SEPA B2B Direct Debits Fill out and sign the B2B mandate provided by the creditor Log into your Qonto mobile App and click on Outgoing direct debits in the Menu section Click on the + button to upload the mandate Take a picture of the mandate or select it from your photo library or another folder Enter the mandate details: the Unique Mandate Reference (UMR), Your Creditor SEPA Identifier (CSI) and payment frequency (one-off or recurring) Submit the mandate 💡If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your paired device. SEPA Core Direct Debits You don't have anything to do on your Qonto Account! All you need to do is to provide your Qonto bank details to your creditor. You can download them anytime from your account. The creditor will be allowed to debit your account. You can dispute a SEPA Core Direct debit if the amount that appeared in your account history seems to be wrong. | https://help.qonto.com/en/articles/8317099-how-to-upload-a-sdd-mandate-on-your-mobile-app |
How to modify a SEPA mandate B2B? | You can find all of your Core and B2B SEPA direct debits in the Direct debits section of your account If you make a mistake while adding a new B2B SEPA mandate before the first presentation, you can modify all mandate information by accessing the Direct debits section in Business Account tab and then entering the right information. 🖥️ Modifying a direct debit mandate is only accessible from your Qonto application on your computer. ⚠️ If your Sepa Direct Debit has been Postponed because of a mistake in the Direct debit details, you will have to create a New Direct Debit Mandate. Check that the following information: SEPA Creditor Identifier (ICS), the Unique Mandate Reference and the Type of Direct Debit correspond to the information entered on the mandate. A frequent error is a "0" instead of an "O" by example. You can suspend or reactivate it at any time. There are two types of direct debits: Core and B2B SEPA direct debits. Find out more about how to differentiate them . How can I suspend a Direct Debit? 💡If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone. | https://help.qonto.com/en/articles/4359556-how-to-modify-a-sepa-mandate-b2b |
Why was this SEPA Direct Debit declined? | SEPA Direct Debits may be rejected for different reasons: If your balance is running low : top up your account If the direct debit request has been sent less than 48 working hours before the debit date If your Qonto account isn’t validated : upload your B2B mandate If the B2B SEPA Direct Debit mandate is incorrect or hasn’t been correctly uploaded on Qonto : create a new B2B mandate ☝️ Good to know: the direct debit remains pending 48 working hours to give you time to fix the situation. How to modify a B2B mandate? Some tips to avoid rejection fees and unpleasant surprises Keep an eye on your account by downloading Qonto iOS or Android App! By checking your balance daily you can say goodbye to bad surprises. Also, make sure that the creditor information entered is correct and that you have successfully filed the SEPA Direct Debit mandate in your Qonto interface. If your direct debit has been declined, we advise you to contact the beneficiary to find a solution: initiate a transfer / represent a direct debit If you think that all the information were correctly settled for your direct debit to be accepted, do not hesitate to contact us: 💬 We encourage you to contact us by chat by logging into your Qonto space, but you can call us as well on our hotline. 💌 Send us a Private message on Facebook or Twitter | https://help.qonto.com/en/articles/4469274-why-was-this-sepa-direct-debit-declined |
How to register a SEPA mandate? | From your Qonto mobile app 📲 SEPA B2B direct debits Complete and sign the B2B mandate provided by the creditor Log in to your Qonto mobile application and click on Outgoing direct debits in the Menu section Click on the + button to download the mandate Take a photo of the money order or select it from your photo library or other folder Enter the details of the mandate: the Unique Mandate Reference (RUM), Your SEPA Creditor Identifier (ICS) and the payment frequency (one-off or recurring) Validate the mandate Please note, an inter-company SEPA direct debit cannot be contested after its execution. 💡If you have configured strong authentication on your account, you will receive a confirmation request on your associated phone. From your web application 💻 SEPA B2B direct debits Sign the B2B direct debit mandate provided by the creditor Log in to your Qonto account from your computer and add it to the Outgoing Direct Debits section of the Pro Account section. Enter the mandate information: the Unique Mandate Reference (RUM), the SEPA Creditor Identifier (ICS) and the type of payment (single or recurring) Please note, an inter-company SEPA direct debit cannot be contested after its execution. 💡If you have configured Strong Authentication on your account, you will receive a confirmation request on your associated phone. SEPA Core direct debits You don't have to do anything on your Qonto Account! All you need to do is provide your Qonto bank details to your creditor. You can download them at any time from your account. The creditor will be authorized to debit your account. You can dispute a SEPA Core direct debit if the amount that appeared in your account history appears to be incorrect. | https://help.qonto.com/en/articles/8484961-how-to-register-a-sepa-mandate |
What's a mandate and how to get it? | What’s a SEPA mandate? A mandate is a document that you fill in to authorize the merchant to send instructions to debit your account. Several information have to be mentioned in this document : The title “SEPA Direct Debit Mandate”. The SCI (SEPA Creditor Identifier): it’s a number given to any merchant that is making SEPA direct debits. Merchant information: address, legal name or commercial name if different. The UMR (Unique Mandate Reference): it’s a code that identifies SEPA direct debits. 💡 A merchant has one SCI but multiple UMR. For example: You pay your Internet and mobile subscriptions to one provider. The provider has one SCI but it will debit your account with two different UMR, one linked to your mobile contract and the other to your internet contract. The legal mentions. How to get your mandate? B2B mandate You can download the B2B mandate from your professional account on the public authority website. For example, if you need to download a DGFiP mandate, you can log into your account here. The pre-filled B2B mandate is available under the section Manage my bank accounts Core mandate They usually send it to you while you're subscribing. You just need to sign the form. You don’t need to upload the core mandate on your Qonto account. | https://help.qonto.com/en/articles/8041885-what-s-a-mandate-and-how-to-get-it |
How to upload a SDD mandate on your web App? | SEPA B2B Direct Debits Sign the SEPA Direct debit B2B mandate provided by the creditor Log into your Qonto desktop App and upload it into the Direct debits section of your Business Account tab Complete the mandate information: the Unique Mandate Reference (RUM), Your Creditor SEPA Identifier (ICS) and Direct debit type (one-time or recurring) A SEPA Direct debit B2B cannot be disputed once executed. 💡If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone. SEPA Core Direct Debits You don't have anything to do on your Qonto Account ! All you need to do is to provide your Qonto bank details to your creditor. You can download them anytime from your account. The creditor will be allowed to debit your account. You can dispute a SEPA Core Direct debit if the amount that appeared in your account history seems to be wrong. You can suspend or reactivate a direct debit at any time. | https://help.qonto.com/en/articles/6761793-how-to-upload-a-sdd-mandate-on-your-web-app |
How do SEPA Direct Debits work? | The SEPA Direct Debit is a European payment system. It allows companies to settle and receive payments in European currencies from bank accounts domiciled within the 34 states of the SEPA zone and related areas. There are two types of Direct debits : SEPA Core Direct Debits are the most common. All you need to do is to provide your Qonto bank details to your creditor. Access this information anytime from the Direct debits section of your account. The creditor will be allowed to debit your account– you have nothing else to do! ☝️You can dispute a SEPA Core Direct debit if the amount that appeared in your account history seems to be wrong. SEPA Direct Debits B2B are mainly used by public institutions (DGFIP, URSSAF, SIE ...). To authorise the direct debit of a B2B mandate, you'll have to upload the information on your Qonto account. How do I keep a mandate active If I have switched from my old bank account to my new Qonto account? If you have switched bank account and you now hold a new Qonto account, you need to make sure to “move” your mandates. First you have to inform you payees about the new IBAN so they can change their orders, for this you can download and fill in the certificate below with the new details and send it to all your payees in order to allow them to proceed with the data transfer. For CORE mandates that should be enough, but for B2B your payee needs to deliver a new Mandate version and that’s the one you need to upload in your Qonto app. Bank account details for bank account Switch - Sepa Direct Debits (SDD) | https://help.qonto.com/en/articles/4359570-how-do-sepa-direct-debits-work |
How to approve a transfer request? | For Business and Enterprise plan users , our Requests feature allows team members to initiate transfer requests on behalf of an Admin or Manager, who is notified and can approve or reject a demand in just a few clicks. This feature allows managers to stay in control of their company finances while giving more freedom to their team. How to approve a transfer request in Qonto? Log in to your Qonto app, from your desktop or your mobile Go to the Team Expenses tab in the main menu, then in the Request section. Once your team sent you a transfer request, the transaction remains in the Pending tab, waiting for your validation. Select a transfer request by clicking on it. You can now verify the transfer details. Approve or decline the transfer request accordingly. Buttons are displayed at the bottom of your screen. (NB: for the Manager role, the validation of this request will only be possible if the amount of the transfer does not exceed the limit per transfer / monthly limit defined by the Account holder or an Administrator) You’ll be able to comment on your decision if you choose to reject a transfer request. 💡 If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone | https://help.qonto.com/en/articles/4359560-how-to-approve-a-transfer-request |
How to cancel a transfer request ? | For Business and Enterprise plan users , our Requests feature allows team members to initiate transfer requests on behalf of an Admin or Manager, who is notified and can approve or reject a demand in just a few clicks. If you want to cancel a scheduled transfer , go to the Transfers section of your Qonto app in the Business Account menu, click on the transfer to cancel, and then on Edit transfer . You will delete it by clicking on Delete transfer (at the bottom left of the page). When you want to cancel a transfer that is not planned and the request is still pending , you can quickly cancel it from the History section. Simply click on Cancel this transfer in the transaction details. Who can cancel a validated transfer request? Only the Admin of an organisation or the Manager of your team has the possibility to cancel a transfer. Have you made a transfer request which has been validated by your account Admin or Manager? If you want to request the cancellation of this transfer, contact your Admin or Manager, as soon as possible. I can't cancel a transfer request, why? In the cases listed below, transfers cannot be canceled from your app: From Qonto to Qonto Have you made a transfer to another Qonto account? This is an intra-bank transfer. They are free, unlimited and instantaneous. In fact, you do not have the possibility to cancel them from the interface. In case of error, we advise you to contact the beneficiary to request a refund or to contact us directly. The funds are already gone You have made a transfer to a bank other than Qonto and the Cancel transfer button is no longer available on your interface? You cannot cancel interbank transfers that are already in progress or those whose funds have already been transferred to the beneficiary's account. In case of error, we advise you to contact the beneficiary directly to request a refund. SWIFT transfers You can't cancel a SWIFT transfer. In case of problems, we advise you to contact the beneficiary to request a refund. ☝️ Good to know: Take a look at the different transfer status by clicking here . It can provide complementary information that could be useful in some cases. | https://help.qonto.com/en/articles/4359559-how-to-cancel-a-transfer-request |
Can an employee make a SWIFT transfer request ? | Available to Business and Enterprise plan users , the Requests feature allows you to delegate the initiation of SEPA transfers to team members, while keeping their systematic validation by an Admin or Manager. This validation system allows you to keep control of your company's expenses while giving greater autonomy to your employees. However, at this time, user with an Employee role cannot make SWIFT transfer requests, i.e. transfers in foreign currency. This action is currently restricted to the Account holder, Admins and Managers. | https://help.qonto.com/en/articles/5028448-can-an-employee-make-a-swift-transfer-request |
How to submit a transfer request? | For Business and Enterprise plan users , our Requests feature allows team members to initiate only SEPA transfer requests on behalf of an Admin or Manager, who are notified and can approve or reject a demand in just a few clicks . To submit a transfer request in euros, you need to fill all required information in the "Transfers" tab in the “Business account” of the main menu. Then click on the " Make a transfer" button on the top right side of your screen. You will have 2 choices : 1- Upload an invoice If you have an invoice, upload it right now! The system will gather information on the invoice whenever it is possible (beneficiary / iban, amount, reference), You will be able to modify any field, the account to debit, schedule a recurrence, send notification to the beneficiary, add bookeeping details. 2- I don’t have an invoice / Add transfer details If you don’t have an invoice, follow this steps: Go to SEPA transfers in euros Choose or add a new beneficiary Enter the information needed (account to debit / amount / category / reference) Scheduling and recurrence allows you to define the date you want the transfer to be emitted, or choose a frequency if you wish to make it recurring Attachment , if you want to add a supporting document to your transfer, or in case the amount exceeds 30,000 euros Beneficiary notification , in case you want us to send an email to the beneficiary with transfer details Bookkeeping details , which allows you to define beneficiary VAT rate, custom labels in case you have it in your price plan, and a note to remember what this transfer is about Once you submit a transfer request, Admins and Managers will be notified by email and push notification. Managers with the Whole company scope will also be able to make or initiate transfer requests to pay invoices in the Supplier Invoice section. As soon as one of the Admins or Managers approves your pending request , it will be validated and executed the next morning. You will then be notified of the correct execution of your transfer by email. In case of a change of plan or error, you can also cancel a transfer request (until your requests is approved by an Admin or Manager). NB: Managers can only validate a transfer request only if it is within its monthly/per transfer limit, previously set by the Account Holder or an Administrator. 💡 If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone. | https://help.qonto.com/en/articles/4359561-how-to-submit-a-transfer-request |
Can I import multiple beneficiaries at once to make a bulk transfer? | Importing beneficiaries in batch is a convenient feature when changing from a bank to another. Qonto allows importing up to 400 beneficiaries at the same time. How does it work? Download the following empty CSV file: qonto_import_beneficiaries_empty.csv Fill the CSV file with your beneficiaries, using Microsoft Excel or any other spreadsheet editor (Do not modify the first row) Open the file in the Qonto application Go to the Business account tab of your Qonto space Access the Transfers section Click the black + Make a transfer icon in the upper right corner of your screen Access the SEPA bulk transfers in euros section To add multiple beneficiaries at once, import a .CSV file Check the imported data and validate ⚠️ I get an error when uploading my file, what should I do ? Your file has to include the 3 columns below , separated by a semicolon (;). If it doesn't, you will get an error. (Please note that the file is in English, so it is not possible to modify or translate the column titles) NAME IBAN EMAIL DO NOT CHANGE THE COLUMNS NAME If it is correct, your file should like one of those two examples, don't forget to export into CSV type : ☝️ depending on the spreadsheet editor you have, you will have to fill either the 3 datas in every in 3 different columns either fill the 3 datas in one column separated by a semicolon (;) . (see examples) Regarding the values, only the following columns have to be filled in NAME, IBAN. The value for "EMAIL" can remain blank, it is optional. IBAN data must comply with the right format. In case of error, the confirmation screen will highlight beneficiaries for whom the parameter is wrong, so you get a chance to fix them. As soon as the information will be modified, you will be able to validate the export of your beneficiary list. NB: it's not possible for now to put in the files non-sepa accounts. | https://help.qonto.com/en/articles/4359572-can-i-import-multiple-beneficiaries-at-once-to-make-a-bulk-transfer |
How to generate a bulk transfer using a .XML file? | You can initiate up to 400 transfers at once by uploading a .XML file that respects the ISO 20022 standard in your Qonto app. The documentation of this standard is downloadable at the end of this article. Most of the payments and accounting services (as PayFit) can automatically provide .XML files. To initiate a group transfer using a .XML file, simply follow the following steps. 1 - Create a new bulk transfer On the left-hand side of your screen, click on Business Accoun t section on your desktop webapp then on the Transfers tab. Choose the Bulk transfer in Euros option. 2 - Select the .XML format To initiate a bulk transfer, you can choose 2 different file formats: the .CSV one, or the .XML one. Just click on the .XML file box. 3 - Upload your .XML file once completed Once you downloaded the .XML file from your payment or accounting tool, you can upload it in your Qonto app. You can drag & drop your file or click on the drag & drop zone to select it from your computer. If the format is correct, this zone turns green. If not, it goes red. Here are the common errors you can do: your file contains more than 400 transfers, there is a missing field, your file contains one or several operations that are not in Euros, your file contains one or several IBAN that are not part of the SEPA zone, the beneficiary name or the reference is too long, forget the row with column names, you have to top-up your account before proceeding. 4 - Plan and organize your transfers You can schedule your transfers and organize them in categories if necessary. 5 - Verify and confirm Once you uploaded your .XML file on your app, you just have to check each transfer that appeared on the bottom of your screen. If everything's right, you can confirm your bulk transfer. If you realize there is a mistake after confirming it, do not worry: you can cancel a single transfer by going back to the Transfers section of your app and clicking on the right one. All the beneficiaries are then automatically saved in your beneficiary list. XML_template.xml 💡 If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone. | https://help.qonto.com/en/articles/4359551-how-to-generate-a-bulk-transfer-using-a-xml-file |
What is a bulk transfer? | A bulk transfer allows you to schedule up to 400 transfers at once from your desktop. No need to initiate these transfers one by one anymore: for example, you can pay all your suppliers at the end of the week, or all your employees at the end of the month, in a few clicks. 💡Good to know: Sending instant transfers does not concern bulk transfers. You just have to group all your payments in one file. You can choose one of those two formats: the .XML one, or the .CSV one. The .XML format allows you to export your list of transfers directly from your accounting or payment tool, like PayFit. The full process is explained in this article . Using .CSV format, you just need a simple Excel table to create your file and upload it on your Qonto app. However, you have to follow the template we created for you. You can download it at the end of this article, or directly from your app. 💡 This feature is available only from the Solo Smart Plan. | https://help.qonto.com/en/articles/4359549-what-is-a-bulk-transfer |
How to generate a bulk transfer using a .CSV file? | You can initiate up to 400 transfers at once by uploading a .CSV file in your Qonto app. You will find a downloadable template at the end of this article. You can export a .CSV file from a simple Excel table. 💡 However, please ensure that your file includes these columns: beneficiary_name,iban,amount,currency,reference. They're all necessary for the execution of the transfer. To initiate a bulk transfer using a .CSV file, simply follow these steps : 1. On the left-hand side of your screen, click on Business Account section on your desktop webapp 2. Click on the Transfers tab 3. Choose the Bulk transfer in Euros option. 4. Click on the .CSV file box to chose CSV format 5. Download the . CSV template we prepared for you and complete it, making sure that you respect the following formats: Column Description Example beneficiary_name Name of the receiver of your payment. Maximum 140 characters. Supplier 1 iban Must be part of the SEPA scheme. FR76 0000 0000 0000 0000 0000 000 amount The amount you send to the beneficiary. Includes 2 decimals. 123.45 currency As of today, we only accept Euro transfers. EUR reference The note attached to the transfer. Up to 140 characters maximum. Invoice 123 6. Upload it to your Qonto app. You can drag & drop your file or click on the drag & drop zone to select it from your computer. 💡 If the format is incorrect, a red window will appear. 7. You can schedule your transfers and organize them in categories if necessary. 8. Check each transfer that appears at the bottom of your screen ; if everything's right, you can confirm your bulk transfer. 💡 If you realize there is a mistake after confirming it, do not worry: you can cancel a single transfer by going back to the Transfers section of your app and clicking on the right one. All the beneficiaries are then automatically saved in your beneficiary list. 💡 If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone. ⚠️ Make sure that: your file contains less than 400 transactions there is no missing field your file only contains operations in EUR your file does not contain an IBAN outside the SEPA scheme the beneficiary name or the reference are not too long your file does not contain any special characters (é, è, ¨, ^....) your account has been topped up before proceeding you do not invert any columns of your file, and respect the template downloaded ☝️ Depending on the accountant software you use, all your data can appear in one tab. You will need to separate each of them in several columns. If you are using Excel: Select the column with the data then go on the menu ➡️ Data ➡️ Convert Choose “delimited” Then specify the type of separation between each data (space, comma or other) Select the columns where the data should be moved Click on “finish” and it’s done ! If you are using Google sheets: Select the relevant column then click on the ➡️ Data tab ➡️ Split text into columns Choose the type of separation between each data (space, comma or other) Select the columns where the data should be put Hit “Enter” and voila! | https://help.qonto.com/en/articles/4359550-how-to-generate-a-bulk-transfer-using-a-csv-file |
How much does receiving a SWIFT transfer cost? | Qonto is among the first business accounts to add receiving SWIFT transfers to its service portfolio. 🎉 We’re thrilled to support you as you grow your business internationally by offering you the option to receive, directly on your Qonto account, transfers in more than 50 different currencies, and from many countries. More information here : List of accepted currencies and unauthorized countries We’ve designed a unique pricing system for this service in order to provide you with lower rates than those offered by the traditional players on the market. This pricing includes three types of fees: Receipt fees Fixed fees (which are avoidable) Exchange fees (depending on who handles the funds conversion into euros) Keep reading for more details on what you pay (and to whom) and for tips on how to avoid certain fees. Receipt fees On all Qonto plans, a unique fee of €5 excluding taxes is applied to each SWIFT transfer received, in addition to the monthly cost of your plan. Fixed fees Unfortunately, we have no control over the fees that may be charged by the various banks responsible for sending the transfer to your current account and for converting the funds. These fees are added to the cost of the transfer directly and typically range from €10 to €50. 👉 Good to know: All transfers that go through the USA, even if it is only an intermediary bank, have a fee of 20$. These fees can be avoided, however, if your sender chooses the right option: When sending you a SWIFT transfer, the issuer (your client or partner) has three options: OUR, BEN or SHA. The chosen option is indicated on the proof of transfer (MT103), provided by the issuing bank. The SHA (shared) option : the fees are shared between the beneficiary and the sender of the transfer. The fees from the issuing bank are paid by the person sending the transfer. The intermediary and beneficiary bank fees are deducted from the transfer amount (and thus charged to the beneficiary). The BEN (beneficiary) option : The transfer beneficiary pays all the fixed fees, which are deducted from the transfer amount. The OUR option : this is the only option that ensures you pay zero fees, as they are all taken care of by the party sending the transfer. 💡 We recommend you to ask your client or partner to select the OUR option to ensure that you receive the amount you are expecting. Also, it’s better to specify this in your business contracts ! Exchange fees The exchange rate is calculated based on the interbank exchange rate. These exchange rates vary constantly. They're frozen during the weekend and banking holidays - when the markets are closed - but they can fluctuate drastically as of the beginning of the week and over the course of a single day. The exchange rate used to convert SWIFT transfers into euros is never the interbank rate. One of the banks (issuing, intermediary/intermediaries and/or beneficiary) converts the funds (for example, from USD to EUR) and charges a commission, which is calculated as a percentage of the interbank exchange rate. Although you have no control over the matter, you should know that two scenarios are possible: The issuing bank or one of the intermediary banks converts the transfer Qonto then receives the transfer in euros. Since the conversion has been completed beforehand, we have no control over the fees added to the exchange rate displayed on your screen. The beneficiary bank converts the transfer If the beneficiary bank receives the transfer in a currency other than euros, it will apply its exchange fees to convert the funds. When transfer funds need to be converted, Qonto entrusts this task to a correspondent bank rather than handling it directly. With our correspondent bank, we have negotiated a fee equal to about 2% of the interbank exchange rate. This is just an estimate. This rate may be higher or lower depending on the date, the transfer amount and the currency. | https://help.qonto.com/en/articles/4359547-how-much-does-receiving-a-swift-transfer-cost |
I want to better understand why my SWIFT transfer was rejected, and if I will pay any fees related following this rejection | Qonto allows you to initiate SWIFT transfers to several countries around the world. This is thanks to our connection to the SWIFT network via a third-party provider who will be responsible for validating and executing your transfers. In some cases, your transfer may be rejected, and we are sorry for that. Our goal at Qonto is to communicate as clearly as possible the reason for the rejection in the email you receive. But sometimes, very little information is shared by our third-party provider. Here are some guidelines and principles to know about on SWIFT transfers, for two scenarios : The document(s) supplied is (are) not valid or does (do) not meet the criteria of our third-party provider ? Learn more about the 📔 documentation requirements for SWIFT transfers on this link . 💵 We will endeavor to reimburse you for the transfer fees charged, in cases of rejection that we deem beyond your control… …but we will not reimburse fees in the following scenarios: When the documentation provided at the outset is unquestionably invalid When the beneficiary initially indicated on the application does not correspond to that on the invoice or contract When you are the originator of the request to cancel the transfer When the transfer is returned to us by the beneficiary bank Has your transfer been rejected, and no clear reason has been provided to you ? There are a number of cases in which it will not be possible to execute your transfers: Rejection for regulatory reasons, by our external partner or the beneficiary bank Insufficient funds to process the payment, as there may be charges on the SWIFT network Incorrect or incomplete account information Finally, it is also possible that the beneficiary bank or the intermediary banks in the SWIFT space have not provided a reason. To find out more about SWIFT transfers, click here . | https://help.qonto.com/en/articles/8194663-i-want-to-better-understand-why-my-swift-transfer-was-rejected-and-if-i-will-pay-any-fees-related-following-this-rejection |
SWIFT transfers - My beneficiary received a different amount than I sent to him. | In the majority of cases, your beneficiary will receive the exact amount you have sent to him from your Qonto account. However, in very rare cases of SWIFT transfers, the amount received may differ from the amount sent. In fact, SWIFT transfers are sent to your beneficiary via our partner in SHA mode ("shared costs" - the market standard). The receiving bank or/and intermediary bank(s) may choose to charge a transfer fee. These will then be either: Charged separately, to the beneficiary's account Imputed directly on the amount of the transfer For example, if I send $1,000 to the United States, and the receiving bank or/and intermediary bank(s) charges a $15 international transfer fee, then the transfer recipient: Can be charged $15 of reception fees, or May receive only $985 of the $1,000 sent This second case is again quite rare, but possible in some less common banks. In these cases, it is sometimes wise to inquire about these fees from your supplier, before making your SWIFT transfer. 👉 Good to know: All transfers that go through the USA, even if it is only an intermediary bank, have a fee of 20$. | https://help.qonto.com/en/articles/4359563-swift-transfers-my-beneficiary-received-a-different-amount-than-i-sent-to-him |
Why can't I execute SWIFT transfers? | Here are the main reasons that can explain why our third-party service provider doesn't accept your SWIFT transfers yet: Your company is not yet validated . When the onboarding process will be validated by our team you will be able to get access to the feature. Your company was recently registered . Thus, all the required information isn't publicly available yet, including your industry activity (ex. for French companies, your NAF/APE code). We automatically check for your industry activity on public databases several times a week, so your account should be granted access quickly. A representative of your company has requested that its information should not be made available on public databases . If you fall into this case, please reach out to our customer support to provide the required information privately. We will update your company information in our system, so you can get instant access to non-euro transfers. Your company has several Qonto accounts . Our third-party service provider’s internal processes / API makes it so that they do not currently support more than one account per company. The feature is active only for the first account you created for your company with us. 💡For German administration forms, the feature can be unavailable if you haven’t submitted the registration information . Our team will check if your company complies with the criterias of our third party provider to allow you to make swift transfers. If you still cannot make SWIFT transfers, please contact our Customer Support team on our chat, they will handle your request and resolve it as soon as possible. To learn more about non-euro transfers, click here . | https://help.qonto.com/en/articles/4359565-why-can-t-i-execute-swift-transfers |
How can I receive a SWIFT transfer? | Qonto allows you to receive transfers from most countries worldwide, in various currencies, using the SWIFT network (Society for Worldwide Interbank Financial Telecommunication). What does this mean? 🤔 With Qonto, your US customers can pay you in dollars (USD), your Japanese partners can pay you in yen (JPY), and you can receive currencies like zloty (PLN) from Canada or rupee (INR) from Mexico. Of course, you can also receive euros! Which currencies and countries are supported? 👉 See below! Receiving Time ⏱ SWIFT transfers are typically credited to your Qonto account within 5 business days (excluding weekends and banking holidays). The exact timeframe depends on factors such as time zone differences, transfer creation time, issuing currency, and the sender's bank. Please note that single SWIFT transfers are subject to specific checks based on the country of origin and the transfer amount. We may contact you for additional information before crediting the funds to your account. How does it work? 🤓 To share your bank details: Go to Business account > Transactions, then click on Account details Click on Account details Download your bank details, including your IBAN, BIC, and BIC Intermediary Bank IBAN: FR7616958000 ... BIC: QNTOFRP1XXX BIC Intermediary Bank: TRWIBEB3XXX 💡As a new player in the financing system, we have partnered with Wise transfer to ensure the smooth reception of your SWIFT transfers. When receiving a SWIFT transfer, please ask your clients to mention the BIC of our intermediary bank, Wise, in addition to Qonto BIC. Please note that while we handle the reception of transfers in various currencies, your Qonto account can only receive funds in euros . Any amounts received in foreign currencies will be automatically converted to credit your account. For more information: How much does receiving a SWIFT transfer cost? 👉 Good to know: All transfers that go through the USA, even if it is only an intermediary bank, have a fee of 20$. List of accepted currencies ✅ (incoming SWIFT transfers) AED United Arab Emirates dirham AUD Australian dollar BGN Bulgarian lev CAD Canadian dollar CHF Swiss franc CNY Renminbi, Chinese Yuan CZK Czech Koruna DKK Danish krone EUR Euro GBP Pound sterling GHS Ghanaian cedi HKD Hong Kong dollar HUF Hungarian forint ILS Israeli Shekel JPY Japanese yen KWD Kuwaiti dinar MXN Mexican peso NOK Norwegian krone NZD New Zealand dollar OMR Omani rial PEN Peruvian Sol PLN Polish złoty RON Romanian leu RSD Serbian dinar SAR Saudi riyal SEK Swedish krona SGD Singapore dollar TRY Turkish lira USD United States Dollar XAF Central African CFA Franc XOF West African CFA Franc ZAR South African rand ZMW Zambian kwacha List of unaccepted countries ❌ (incoming SWIFT transfers) In addition, there is a list of countries from which SWIFT transfers are not accepted for regulatory reasons. 👉 If the address of the issuing bank or the emitter, comes from one of these sensitive countries, it will be returned to the issuing bank within 5 business days . Afghanistan Anguilla Azerbaïdjan Bahamas Belarus Botswana Burundi Cayman Islands Central African Republic Congo Republic Crimea Cuba Democratic People's Republic of Korea (North Korea) Democratic Republic of the Congo Donetsk Eritrea Iraq Islamic Republic of Iran Kyrgyzstan Libya Luhansk People’s Republics Macao Mongolia Myanmar Nauru Nicaragua Pakistan Palau Palestine, State of Panama Philippines Russia Saint Kitts and Nevis Somalia South Sudan Sudan Syrian Arab Republic Tchad Trinidad and Tobago Uganda Vanuatu Venezuela Virgin Islands, British Virgin Islands, U.S. Yemen Zimbabwe | https://help.qonto.com/en/articles/4359548-how-can-i-receive-a-swift-transfer |
What is the difference between a SWIFT transfer and a SEPA transfer? | The SEPA network (Single Euro Payment Area) makes it possible to send euros within the European Union. This network also includes the 4 EFTA countries (Iceland, Norway, Liechtenstein, Switzerland), 4 microstates (Andorra, Monaco, San Marino, Vatican), and the United Kingdom. The SWIFT network (Society for Worldwide Interbank Financial Telecommunication) makes it possible to send single non-euro transfers anywhere in the world. They are also referred to as “non-SEPA zone” transfers. This means that you can send transfers and also receive transfers , to/from many countries in the world and in several currencies. Unlike with the SEPA network, banking institutions must pay to access the SWIFT network. Qonto is connected to both SEPA and SWIFT networks. | https://help.qonto.com/en/articles/4359546-what-is-the-difference-between-a-swift-transfer-and-a-sepa-transfer |
How can I submit SWIFT transfers? | Qonto allows you to make transfers from most countries in the world, in most currencies, via the SWIFT network (Society for Worldwide Interbank Financial Telecommunication). What does that mean? 🤔 It’s possible to send Zlotys (PLN) to Spain, or Yens (JPY) to Belgium. You can, of course, also send US Dollars (USD) to the United States, or Sterling Pounds (GBP) to the United Kingdom. Your choice. However, it’s not possible to send Euros (EUR), to the United States for example. On the other hand, it is possible to make transfers in the SEPA zone, in Euro, by following the SEPA transfer procedure . 👉 See below In which currencies and to which countries ? What is the fee? The fees for SWIFT transfers applied will be as follow : 5€ for ALL PLANS and decreasing percentage according to the plan you chose. Solo - Basic: 1% Solo - Smart: 0.9% Solo - Premium: 0.8% Team - Essential: 1% Team - Business: 0.75% Team - Entreprise: 0.5% 💡 Good to know: the exchange rate indicated will in most cases be the rate applied to the transaction, but in rare cases it may be a different rate. It can also happen if you delay in validating the transfer or if a request for information is sent to you by our Compliance department. 👉 Please note that all transfers that go through the USA, even if it is only an intermediary bank, have a fee of 20$. What's the receiving time? ⏱ The time to receive a SWIFT transfer is 5 business days . There is no bank exchange on weekends, or during public holidays and interbank closures. Different time zones can also affect the delay of transmission and reception of the transfer. 👆 Good to know: SWIFT transfers can be submitted during markets open hours only. This means that most of banks don’t process transfers during weekends and bank holidays. In a case of SWIFT transfers, please keep in mind that you have several holidays around the world, where banks are not working. Your transfers will be processed the next open day during markets open hours. At this day, your Qonto account does not allow you to transfer currencies to individuals abroad. In case you want to pay an individual, please provide a contractual agreement that highlights the payment purpose. Your transfer might be declined if supporting documentation is not provided, and the euro equivalent might be affected when we credit back your account. List of accepted currencies ✅ (outgoing SWIFT transfers) AUD Australian dollar AED United Arab Emirates Dirham BHD Bahraini Dinar CAD Canadian dollar CHF Swiss franc CNY Chinese Yuan (Renminbi) CZK Czech Koruna DKK Danish Krone GBP Pound sterling HKD Hong Kong dollar HUF Hungarian forint ILS Israeli Shekel JPY Japanese yen NOK Norwegian krone NZD New Zealand dollar PLN Polish złoty RON Romanian leu SAR Saudi Riyal SEK Swedish krona SGD Singapore Dollar THB Thaï Baht TND Tunisian Dinars TRY Turkish Lira USD United States Dollar ZAR South African Rand List of accepted countries ✅ (outgoing SWIFT transfers) Australia Austria Bahrain Belgium Bolivia Bulgaria Cameroon Canada China Croatia Cyprus Czech Republic Denmark Egypt Estonia Finland France Germany Greece Hong Kong Hungary Ireland Israel Italy Ivory Coast Japan Jordan Kuwait Latvia Lithuania Luxembourg Mali Malta Morocco Netherlands New-Zealand Norway Oman Poland Portugal Qatar Romania Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Thaïland Tunisia Turkey United Arab Emirates United Kingdom United States How can I initiate a SWIFT transfer? 💻 On your web app Go to the Business Account section Click on the Transfers tab and click on Make a transfer Select International transfer in foreign currency In case you have several accounts, select the one you want to debit ; Select a beneficiary or enter the information about a new beneficiary : complete name as indicated on the RIB (name/first name / company name), IBAN, VAT rate, Category or Associated labels, etc. We will save this beneficiary automatically so that you won't have to create it again. Select Bank country and Currency Enter the transfer reference and amount Add an Attachment such as a bank statement or an invoice, so the transfer can be verified 📱 On your mobile app Go to the Menu section Click on Transfers Click on the + symbol on the top right corner You will have 2 choices: add an invoice add the transfer details 💡 Once you have validated your transfer, if you realize that you have made an error with the beneficiary, a simple modification will not be sufficient (our system will not take it into account). It is necessary to cancel the transfer (contact our support if necessary), delete the beneficiary from your list, and create a new one. You can then make your transfer by choosing the updated beneficiary. You have other options in order to personalise your transfer. Click on the toggles of the following options you want to use: Beneficiary notification , in case you want us to send an email to the beneficiary with transfer details Bookkeeping details , which allows you to define beneficiary VAT rate, custom labels in case you have it in your price plan, and a note to remember what this transfer is about Click on Continue Take a last look on the transfer details, and click on Submit You will probably be asked to confirm the operation with you mobile phone 💡 Please keep in mind that a minimum amount will be necessary in order to execute some swift-out transfers, around 10€ for all currencies / 36€ for Kenyan Shillings. | https://help.qonto.com/en/articles/4359568-how-can-i-submit-swift-transfers |
When can I submit SWIFT transfers? | You can submit SWIFT transfers at anytime while international financial markets are open, in accordance with the terms and conditions of this article . When are they closed? Normal weekends (Saturdays, Sundays) E.U. and International banking holidays ex: It won’t be possible to send money to Japan if it’s a Japanese holiday If you are sending USD, U.S. holidays apply ex : It won’t be possible to send USD to Sweden if it’s an US Holiday 👆 Good to know : During Night hours some currencies may temporarily not be available. What should I do if this is the case? If you try to make a SWIFT transfer while markets are closed, you may be blocked. If that is the case, we recommend you try again on the next business day during business hours (9am-7pm). | https://help.qonto.com/en/articles/4359566-when-can-i-submit-swift-transfers |
What is my Transfer limit ? | Instant SEPA transfers You can create instant SEPA transfers of up to €30,000. If your transfer is over €30,000 or your beneficiary cannot be reached via instant SEPA transfers, it will be carried out like a traditional transfer. Standards SEPA transfers You can create SEPA transfers without any amount limits to your beneficiary. If your transfer is greater than €30,000, you will be required to provide proof of payment as an attachment. 💡 To save time in your accounting, we advise you to add proof of payment for each transfer emitted. | https://help.qonto.com/en/articles/6887101-what-is-my-transfer-limit |
Can I add a proof of payment after creating a transfer ? | When you create a transfer you have the option of attaching a receipt. Moreover, the addition of a receipt may be mandatory for legal reasons in order to proceed the execution of the transaction. Keep in mind that it is never too late to link a document to your transaction ! Processed and processing transfers: By going to your "history" tab in your Qonto space or mobile app, you can add your receipt 🙂 ➡️ Click on your Business account section on your Qonto account ➡️ Go to the Transactions tab ➡️ Select the transfer ➡️ Then upload the proof of payment you need to add 🙂 Scheduled transfers Until your transfer hasn't turn into the "processing" status, you still can add a receipt by going to your "transfer" in your Qonto account on your desktop or your mobile app. ➡️ You will have to go to your "Transfer" section on your Qonto account : ➡️ Select the transfer and click on "Edit" ➡️ Then upload the proof of payment you need to add 🙂 ☝️ Make sure that you have a clean and readable document. Et Voilà, your receipt has been added! However, if you are unable to make the change, please do not hesitate to contact us via the chat to assist you. | https://help.qonto.com/en/articles/5953735-can-i-add-a-proof-of-payment-after-creating-a-transfer |
Which document do I need to provide to make an international Swift transfer? | When you create a new transfer, you need to justify the transaction by uploading a document. This is necessary for all Swift transfers because these transfers are exposed to a higher level of risk and we need to verify them. Before setting up a new transfer, it’s a good idea to have your document already at hand (e.g. as PDF, PNG or JPEG). Which kinds of documents can justify a transfer? Generally, we accept two types of documents: Invoices Contracts Depending on your transfer purpose, the provided document may differ. Typical documents that we accept are supplier invoices, signed sales agreements, payslips, proof of payments or rental contracts. How do I know my document is valid? The invoice is issued to your company, and your company is the recipient of the services/ goods On contracts, your company's name and legal information are shown (full official names, country of registration, registration number is a plus) The recipients’s name and bank account details in the document match the beneficiary details in Qonto The positions of the invoice indicate a clear value/purpose The invoice must be dated within 3 months The contract is signed by both parties If the beneficiary is an individual entrepreneur, it is necessary to add a contract justifying the transaction ⚠️ We cannot accept handwritten invoices or blurry pictures. ⚠️⚠️ If the provided document is invalid, the transfer will be rejected and the money will be returned to your account which may take 3-5 days. | https://help.qonto.com/en/articles/6884975-which-document-do-i-need-to-provide-to-make-an-international-swift-transfer |
How to choose a reason of transfer to send money to Bahrain, Jordan and UAE? | Qonto allows you to submit SWIFT transfers to Bahrain, Jordan and the United Arab Emirates as long as you specify the reason for sending money to these countries. This is a mandatory requirement set by their governments, but we will help you find the correct reason of payment for your transfer. Keep in mind that Qonto does not support all types of SWIFT transfers, so if you can't find a reason of transfer that matches your payment in the information below, this means it is not supported by us today. If you are in doubt about which reason of transfer to select for your specific payment, we advise you to contact your beneficiary to confirm it before submitting the transfer. Bahrain The reason of transfer supported by Qonto are the following: Reason of Transfer Description AFL - Paying from a non-resident bank account Transfers and payments from a non-resident to a bank account in Bahrain CHC - Donations to charities Donations such as humanitarian aid and contributions to NGOs FIS - Financial services Fees and payments related to financial services that were provided to you GDE - Goods exports Payments related to goods imported by you (exported by the beneficiary). GMS - Repair and maintenance services Services related to processing, assembly, labelling, packing, maintenance and repair IFS - Marketing and media services News agency services, database services, and related media services INS - Insurance services Payment related to insurances on goods, life, travel, reimbursement, etc ITS - Information technology services Hardware and/or software-related services and data-processing services PMS - Professional consulting services Legal services, accounting, management consulting, public relations, advertising, market research, etc PPL - Purchasing real estate Use it to pay for a real estate in Bahrain as a nonresident PRS - Cultural, audiovisual and entertainment services Education services, health services, heritage and recreational services, etc RDS - Research and development services Basic and applied research, experimental development of new products, etc SCO - Construction services For payments related to the creation, renovation, repair or extension of buildings STR - Travel Travel-related payments such as business travel, travel agents fees, hotels, etc TCS - Telecommunication services Related to business network services, teleconferencing, broadcasting, satellite, television cable, and more TTS - Technical, trade-related and other business services Includes architectural services, waste treatment, agricultural and mining services and others not included elsewhere Jordan The reason of transfer supported by Qonto are the following: Reason of Transfer Description 0101 - Paying invoices Payment related to purchases 0102 - Paying utility bills Related to utility bills, such as telephone, water, electricity and internet 0109 - Saving and funding account Transfers to your own account in Jordan for saving and funding purposes 0203 - Paying private sector salaries Salaries, bonuses and incentives of private sector employees 0404 - Travel Travel-related payments such as business travel, travel agents fees, hotels, etc 0602 - Goods exports Payments related to private sector exports 0604 - Goods imports Payments related to private sector imports 0801 - Telecommunication services Payments related to telecommunication services provided to you 0802 - Financial services Payments for services provided by internal audit companies, accounting firms, tax authorities, etc 0803 - Information technology services Expenses related to IT services provided to your company 0804 - Professional consulting services Expenses related to consulting firms 0805 - Construction services Expenses related to construction work 0806 - Repair and maintenance services Expenses related to industrial maintenance and assembly services 0807 - Marketing and media services Expenses related to advertising and marketing 0808 - Mining services Expenses on mining and related services 0809 - Medical and health services Medical treatment, pharmaceuticals and related expenses 0810 - Cultural, audiovisual and entertainment services Cultural, educational and entertainment services 0811 - Paying rent or property expenses Lease expenses of real estates, vehicles, machineries and other related expenses 0812 - Purchasing real estate Transfers of real-estate purchase United Arab Emirates The reason of transfer supported by Qonto are the following: Reason of Transfer Description AFA - Paying from a resident bank account or deposit abroad Transfers and payments from a bank account or deposits outside the UAE (residents) AFL - Paying from a non-resident bank account Transfers and payments from a non-resident to a bank account in the UAE CHC - Donations to charities Donations such as humanitarian aid and contributions to NGOs. Does not include loans. FIS - Financial services Financial charges that don't require special calculation, such as account charges, fees for services, etc GDE - Goods exports Payments related to goods imported by you (exported by the beneficiary). GDI - Goods imports Related to goods imported by the beneficiary. GRI - Government income taxes, tariffs and capital transfers Tariffs and taxes payable to the UAE government ITS - Information technology services Hardware and/or software-related services and data-processing services LLA - Loans repayments or loans for non-residents Use this to repay loans given to you by residents in the UAE PMS - Professional consulting services Legal services, accounting, management consulting, public relations, advertising, market research, etc PPL - Purchasing real estate Use it to pay for a real estate in the UAE as a nonresident RNT - Paying rent or property expenses Use it to pay for rent on property or other expenses STR - Travel Travel-related payments such as business travel, travel agents fees, hotels, etc TCP - Paying for goods and services in advance Trade credits and advances to suppliers in the UAE UTL - Paying utility bills Related to utility bills, such as telephone, water, electricity and internet | https://help.qonto.com/en/articles/7222028-how-to-choose-a-reason-of-transfer-to-send-money-to-bahrain-jordan-and-uae |
My outgoing transfer was returned to me, why? | It may be that the beneficiary bank returns a transfer under certain conditions. Indeed, some banks (especially Neobanks) are particularly vigilant to receive a transfer (N26, Compte-Nickel, HelloBank, Revolut ...) So, make sure to follow that conditions: - The name of the beneficiary must be exactly the same as on the RIB If you mention that the transfer is for the company "Qonto", make sure that the company name match the name on the RIB. The transfer can be returned for this reason. - The reason for the transfer must be clearly identifiable The reference of a transfer is a vital information for compliance service. Thus, a transfer denominated "invoice" can be returned. In this case, we advise you to clearly indicate the invoice number. Same remark for salaries, we advise you to inform the month and the year of the salary in question. - The IBAN must be correct ☝️ Good to know: take a look to the different transfer status by clicking here . It can provide complementary informations that could be useful in some cases. The beneficiary's account has been closed? The beneficiary may have closed his account. In this case, we invite you to contact him. In case of rejection of your transfer by the beneficiary bank, the transfer is credited to your account within 6 to 8 business days (delays may apply). | https://help.qonto.com/en/articles/4359562-my-outgoing-transfer-was-returned-to-me-why |
My Qonto IBAN is not recognised by another bank, what's wrong? | A few traditional banks operate with outdated IBAN databases. As a result, while making a transfer to your Qonto account, you might receive an error message claiming that your IBAN (or the BIC / SWIFT code) is not valid. In that case: enter your BIC without the final x3 "X" ( ex: QNTOFRP1 ) get in touch with the bank's Customer Support Team and ask for the addition of your Qonto IBAN to the database And if it doesn't work (again)? We'll help you find a solution. Please send us a message with the following information: A short description of the problem: what was the action you've tried to perform and what was the error message (a screenshot would be much appreciated) The name of the bank involved The IBAN or account number of the issuer's account The transaction concerned: time, reference and amount. We'll then find the best way to solve this issue. | https://help.qonto.com/en/articles/4359580-my-qonto-iban-is-not-recognised-by-another-bank-what-s-wrong |
You think you are facing a commercial dispute, what should you do? | You have made a transfer following a commercial agreement with a third party, you have not received the goods and you have not heard from your partner. 👉🏻 Are you a Qonto customer? You have made a transfer to one of your partners and they have not fulfilled their part of the contract and are no longer responding to you: First of all , you need to file a complaint as soon as possible Once you have received the report, contact our customer service, which will initiate the request for the return of funds as soon as possible ☝️ The request for return of funds must be made within 13 months after the execution of the transfer. 👉🏻 Not a Qonto customer? If you have made a transfer to a Qonto customer, and the latter has not honoured his part of the contract and is no longer responding, we invite you to send us the account information so that we can make the necessary arrangements. If you have already filed a complaint, the competent authorities will contact us to continue the investigation. If you have not done so, we advise you to do so as soon as possible and to inform your bank of the situation. | https://help.qonto.com/en/articles/5258786-you-think-you-are-facing-a-commercial-dispute-what-should-you-do |
INTERBANK CLOSURE DAYS 2024 | What are public holidays and interbank closures? These are exceptional days which have a direct impact on your banking transactions and extend the execution delays of your transfers. What are the days of interbank closures in 2024? From one year to the next, the public holidays impacted by interbank closures vary. Here are the interbank closing days in 2024: Monday January 1st (New Year's Day) Friday March 29 (Ascension) Monday April 1st (Easter Monday) Wednesday May 1st (Labor Day) Wednesday December 25 (Christmas) Thursday December 26 (day after Christmas) 🌟In case of emergency, you will still be able to send and receive instant transfers on these days! Holidays not impacted by interbank closures Your transfers will be executed normally: Wednesday May 8 (Victory Day) Thursday May 9 (Ascension) Monday May 20 (Pentecost Monday) Tuesday August 15 (Assumption) Friday November 1st (All Saints’ Day) How to anticipate this exceptional situation? Standard transfers created on these days will be scheduled and executed the following business day. Note that instant transfers are available 7 days a week and allow you to pay your beneficiary within 10 seconds! 💡Make your standard transfers as early as possible in the preceding week before 10:30 a.m. so that they are executed the same day. What if I’m sending overseas? If you are sending via the SWIFT platform, your ability to effect an international transfer may be subject to local banking holidays in the country you are sending to. Please see this article for more information . | https://help.qonto.com/en/articles/4359567-interbank-closure-days-2024 |
What is a recalled transfer? | A recalled transfer refers to a situation where the emitter bank requests the cancellation of a previously executed transfer. What are the conditions for a recalled transfer? Incorrect amount or IBAN: If the Account Holder entered the wrong amount or provided an incorrect IBAN during the transfer. Multiple accidental executions: If the transfer has been mistakenly executed multiple times. How does it work? When the emitter bank wishes to cancel a transfer that has already been credited, our team conducts a thorough analysis. Each recall request must be validated by a Qonto account Admin before it can be executed. Without validation, the transfer will not be canceled, and the emitter will not be refunded. In the event of a fraud suspicion In cases where the emitter bank reports a suspicion of fraud, our team will investigate the situation and approve the cancellation of the transfer if necessary. | https://help.qonto.com/en/articles/4470925-what-is-a-recalled-transfer |
Can I cancel my transfer? | After validating a transfer, the Admin still has the possibility to cancel it directly from the app (mobile and web) under certain conditions. Scheduled transfers You can schedule transfers to be executed at a specific date. If your transfer hasn't been executed yet, you can edit it or delete it. Once deleted, your transfer won't be initiated ever again. 👉 If the scheduled transfer is created through the Supplier Invoices section, the invoice related to this transfer will appear in the “ Scheduled Payments” tab of the section. Recurring transfers A recurring transfer is scheduled to be executed every week or month. As long as the transfer appears in the upcoming transfers and it is not the day of its occurrence, you can delete it: Select the desired transfer, a box will open on your right Click on the ' Cancel ' button in red Pending orders It's a transfer that has been validated but not executed yet. You still can edit or cancel this transfer (under some conditions). ☝️ Good to know: Have a look at this article to know how to cancel one of these transfers. What is the cancellation deadline? Every time that you make a transfer to a beneficiary who has an account with another bank, Qonto stores this information before sending it to Crédit Mutuel Arkéa (this is where your funds are secured). Transfer requests are communicated three times a day to ensure that your transactions are processed quickly. Once Crédit Mutuel Arkéa collects the information, the transfer is already in progress. You can cancel your transfer by yourself as long as Qonto has not asked Crédit Mutuel Arkéa to initiate the fund's movement to the beneficiary's bank. This time can vary from a few minutes to a few hours depending at the time the transfer has been validated. ✌️ Good to know: Take a look at the different transfer status by clicking here . It can provide complementary information that could be useful in some cases. | https://help.qonto.com/en/articles/4359554-can-i-cancel-my-transfer |
Which document do I need to provide to execute a transfer ? | To simplify your accounting, Qonto allows you to attach invoices to all of your transactions. When you initiate a new transfer, you need to justify the transaction by providing a document to execute it. Before setting up a new transfer, make sure that you have a digital version or a picture of the document. Which kinds of documents can justify a transfer? Accepted documents depend on the transfer purpose. The most common are: Transfer type Documents Paying a supplier, a professional An invoice composed of the following information: emitter, company name, amount, and IBAN. Paying your employees A payslip or IBAN Paying your CEO salary An IBAN and/or the written record of the general assembly, if applicable Return money to a business partner A proof of payment and/or a written record if applicable Initiating a transfer to an individual beneficiary A sales announcement, a car registration certificate in case of a purchase, a deed of assignment, an IBAN For international transfer : Kbis + contract Initiating a transfer to regularize a tax situation Any official document provided by one of these public institutions Paying for a rent A lease, an invoice or a rent receipt Acquisition of a real property A sales agreement signed by both parties Investing money A contract, the general assembly written record, or a notarial act Transferring funds from one account to another (same company) The IBAN of the beneficiary bank, in the company's name How to add documents? Go to the Business Account section Click on the Transfers tab Click on the transfer you want and go to the Upload document section at the bottom. Upload the document you have chosen. You also have the option to Modify transfer , and add any information or document that is necessary for its execution. Or Go to the Purchases section Then select Supplier Invoices tab Look in the To pay Tab the differents invoices uploaded attach the invoice to an existing transaction or created a payment | https://help.qonto.com/en/articles/4359555-which-document-do-i-need-to-provide-to-execute-a-transfer |
When will the beneficiary receive my transfer? | With Qonto, transfers are instant by default, and so received within 10 seconds after they've been sent. If your instant SEPA fails, you may have the possibility to chose and send a standard SEPA transfer instead. SEPA transfers are usually received within 24 to 48 business hours after they’ve been sent. Sending date depends on the type of transfer you're making: Instant SEPA transfers are sent and received within 10 seconds. Euro standard SEPA transfers made before 10:30 AM are sent the same day (business day) Euro standard SEPA transfers made after 10:30 AM are sent the following business day Non-euro SWIFT transfers are sent within 5 business days Please make sure that you have a sufficient balance to process your transfer to avoid any rejected transfers. If your account has been debited, but your beneficiary has not received their funds : immediately for an instant transfer after 48 business hours for a standard transfer Step 1: Check your mailbox, if you have not received any information request from Qonto regarding the transfer, if so, respond to it. Step 2: Send the proof of transfer to the beneficiary so that he can ask his bank to do an internal research Step 3: Finally, contact our Customer Service ☝️ Did you know? Transfers between Qonto accounts are instant ! ⚡️ Once your transfer has been sent, you can download a proof of payment . 📄 | https://help.qonto.com/en/articles/4359577-when-will-the-beneficiary-receive-my-transfer |
How to make an instant transfer in euros? | An instant transfer is a transfer that takes place in a few seconds, unlike a standard transfer that can take up to 3 business days to be received. And most importantly, this type of transfer works every day, at any time, even on holidays. For your transfer to be instant, it has to meet two main conditions: t must take place within the SEPA zone ( which differs from the Europe zone ) it should not exceed 30,000 euros. If you send cash to a supplier on a Saturday, for example, this supplier sees the cash on his account within seconds. At Qonto, sending and receiving instant transfers is free of charge, up to the number of free transfers included in your plan . ☝🏻 Please Note: Transfers between Qonto accounts are free of charge, so no additional fees will be charged to your plan for any transfer of this kind. ☝🏻 In some cases, the instant transfer option will not be possible, you will need to send it as a standard transfer. 🙏🏻 | https://help.qonto.com/en/articles/6263910-how-to-make-an-instant-transfer-in-euros |
Why was my transfer declined? | If your transfer was declined, we recommend to follow these steps: Please check if there's enough money in your balance to process this transfer Make sure that you select the right operation type (single euro transfer or single non-euro transfer) Make sure that the name of the beneficiary you have registered matches exactly the one indicated on the RIB For regulatory reasons, we may not have been able to complete the transfer Do not hesitate to contact our Customer Support Team for more information. | https://help.qonto.com/en/articles/4359578-why-was-my-transfer-declined |
How to download a proof of transfer ? | It is possible to download a proof of transfer directly from your Qonto interface, in case of request for a proof by a third party, for example. ☝️ Good to know: Downloading a proof of transfer is available to Account Owner , Admins, and Managers with the appropriate permissions . Managers without permissions or Employees will not be able to download proofs of transfer, they must contact an Admin or the Owner. Managers who can directly make transfers, not just transfer requests, will be able to download proofs of transfers for the ones they initiated themselves. To download the proof of transfer, go to your Business Account section webapp (desktop only), in the " History " tab. Find the transfer for which you want a proof of transfer and click on it. In the side panel, click on " Download proof of payment " to download the document as below. Note: This document can be downloaded only if the transfer has been executed . | https://help.qonto.com/en/articles/4359564-how-to-download-a-proof-of-transfer |
What is pagoPA? | PagoPA is a platform to make all payments to the PA (Public Administration) simpler, safer and more transparent. pagoPA is compulsorily adopted by all Public Administrations and a growing number of Banks and payment institutions ( Payment Service Providers - PSP). pagoPA is envisaged in the implementation of Article 5 of the CAD (Digital Administration Code) and by Legislative Decree 179/2012. pagoPA was born for three reasons: push electronic payments in the country, PA payments are relevant in terms of the number of transactions and amount. Let the citizen have freedom of choice when it comes to payments and strengthen cost transparency to reduce the acquiring costs for the PA. What can I pay with pagoPA? PagoPA allows you to pay taxes, fees, utilities, fees, membership fees, stamps and any other type of payment to central and local Public Administrations , but also to other subjects , such as publicly owned companies, schools, universities, ASL. What are the advantages of pagoPA for my business? The main advantage of using the pagoPA system is to rely on a single, simple, fast and transparent payment system (certainty of commission costs, clarity of amounts, etc.), to make any type of payment to the Public Administration. In particular: transparency of commission costs certainty of the debt owed, with the possibility of obtaining the discounting of the amount (i.e. the amount to be paid is always the valid one required by the PA. If the amount varies over time due to default interest or other, it is always updated on pagoPA ) simplicity and speed of the process: just enter the warning code (IUV Identificativo Unico Versamento) to pay and receive the release receipt or the certainty that the PA has collected the tax and there will be no subsequent verifications or investigations. What is the security level of payments made on pagoPA? The level of security is guaranteed by adherence to the security regulations established by the Payment Card Industry (PCI) and adherence to the requirements on Strong Authentication provided for by PSD2. All payment institutions (Paid Service Providers) participating in the pagoPA system must comply with the security and fraud prevention requirements imposed by the PSD and PSD2. Why can I no longer find the MAV / RAV bulletin in the payment notification? By joining pagoPA, the Creditor cannot use MAVs or RAVs. Can I also collect credits from the public administration with pagoPA? No, the pagoPA system only allows payments to the Public Administration. For more information about how to use pagoPA on Qonto, you can visit our dedicated article: How does pagoPA work on Qonto? | https://help.qonto.com/en/articles/6627541-what-is-pagopa |
What are the different status for an outgoing transfer? | Each transfer (or transfer request) made has a status that allows a real-time follow-up. " Pending " 📁 You've probably just created your Qonto account, and it has not yet been verified by our team. The transfer will be executed as soon as it's done. In the meantime, you can always modify or cancel the transfer. " Scheduled " 📆 The transfer is scheduled and will be executed later. As long as the transfer is not labeled "in progress", you can still modify or cancel it. " In progress " ⌛ The transfer is taken into account, but has not impacted your balance yet. In other words, the amount has not been sent. In some cases, you can still modify or cancel the transfer, if it has not been executed . " Sent " ✅ The transfer has been executed, and the funds have been sent out. It is impossible to cancel it at this stage (we advise you to contact the beneficiary directly if necessary). " Declined by Qonto " ❌ There are several reasons why we may have to reject a transfer. For example, the beneficiary's account may have been deleted. Do not hesitate to contact our customer service, our agents will be able to give you more information. " Canceled " ↩️ You canceled the transfer before it was executed. Your account balance will therefore not be impacted. | https://help.qonto.com/en/articles/4359575-what-are-the-different-status-for-an-outgoing-transfer |
What is the difference between end-to-end CRO and TRN code ? | The CRO (Codice di Riferimento dell'Operazione) consists of a sequence of 11 numeric characters that identifies a transaction . Each CRO is unique and can only correspond to one transaction, identifying it with no margin for error. The TRN (Transaction Reference Number) replaced the CRO with the introduction of SEPA banking transactions , incorporating it. The TRN must consist of 30 alphanumeric characters, but the sixth to sixteenth characters correspond precisely to the old CRO (and can therefore be extrapolated and verified by hand or through automatic online tools), while the last two characters are necessarily alphabetical. The TRN, therefore, has the same functionality as the end-to-end code that you can conveniently find with Qonto inside the proof of transfer. Where can I find the end-to-end code of my transaction? The end-to-end code is a ‘unique payment identification’ that allows outgoing SEPA Credit Transfers to be identified. This reference facilitates automatic payment reporting for both the originator and the beneficiary. Normally, this code has a maximum of 35 characters and you can show it to your beneficiaries to identify a correctly executed payment, to track it or as an identification code for tax/accounting purposes. The code will be available inside the receipt of each transfer you are going to make, moreover, it will be displayed when you receive the confirmation that your transfer has been successfully completed. 🎉 Here you have a link to our FAQ “ How to download the proof of execution of a credit transfer ?” Please note that: This information is only relevant for the Italian companies at the moment ☝🏻 | https://help.qonto.com/en/articles/6842589-what-is-the-difference-between-end-to-end-cro-and-trn-code |
How to make a transfer in euros? | There's nothing easier than processing a transfer! You can make a transfer directly from your web or mobile app. With Qonto, you can initiate instant SEPA transfers! How? Just follow the steps below👇 💻 On your web app: Go to the Business Account section Go to the Transfers section Click on the black + icon in the top right corner of your screen You will have 2 choices : 1- Upload an invoice If you have an invoice, upload it right now! The system will gather information on the invoice whenever it is possible (beneficiary / iban, amount, reference), You will be able to modify any field, the account to debit, schedule a recurrence, send notification to the beneficiary, add bookeeping details. 2- I don’t have an invoice / Add transfer details If you don’t have an invoice, follow this steps: Go to SEPA transfers in euros Choose or add a new beneficiary Enter the information needed (account to debit / amount / category / reference) Scheduling and recurrence allows you to define the date you want the transfer to be emitted, or choose a frequency if you wish to make it recurring Attachment , if you want to add a supporting document to your transfer, or in case the amount exceeds 30,000 euros Beneficiary notification , in case you want us to send an email to the beneficiary with transfer details Bookkeeping details , which allows you to define beneficiary VAT rate, custom labels in case you have it in your price plan, and a note to remember what this transfer is about Take a last look at your transfer, and make sure that all information is correct! Here your transfer is automatically set as INSTANT but you can also chose the option to make your transfer standard (received through 48 business hours max). You will probably be asked to confirm the operation with you mobile phone 📲 On your mobile app: Go to the Menu section Click on Transfers Click on the black + icon on the top right corner of your screen You will have 2 choices : 1- Upload an invoice (coming soon on mobile) If you have an invoice, upload it right now! The system will gather information on the invoice whenever it is possible (beneficiary/iban, amount, reference), You will be able to modify any field, the account to debit, schedule a recurrence, send notification to the beneficiary, add bookeeping details. 2- I don’t have an invoice / Add transfer details If you don’t have an invoice, follow this steps: Select a beneficiary or enter the information about a new beneficiary : complete name as indicated on the RIB (name / first name / company name), IBAN, VAT rate, Category or Associated labels, etc. We will save this beneficiary automatically so that you won't have to create it again. Enter the transfer’s amount and reference (you can save up to 135 characters in the reference field) Scheduling and recurrence allows you to define the date you want the transfer to be emitted, or choose a frequency if you wish to make it recurring Attachment , if you want to add a supporting document to your transfer, or in case the amount exceeds 30,000 euros Beneficiary notification , in case you want us to send an email to the beneficiary with transfer details Bookkeeping details , which allows you to define beneficiary VAT rate, custom labels in case you have it in your price plan, and a note to remember what this transfer is about Take a last look at your transfer, and make sure that all information is correct! Here your transfer is automatically set as INSTANT but you can also chose the option to make your transfer standard (received through 48 business hours max). You will probably be asked to confirm the operation with you mobile phone ☝️ Good to know : You don’t need a new beneficiary to be validated before initiating a new transfer. In order to save time, you can settle your VAT rate and associated label for every single beneficiary, by clicking on Bookkeeping, then Suppliers . Once it's done, you don't need to think about it anymore! You will find already filled-in the dedicated fields with the information, when you will create a new transfer while you are making it. Managers may make transfers as their authorizations allow them to, within limits set by the Admin or the Account Holder. Transfers between Qonto accounts are not deducted from your plan, and credited instantly! All you need to do is follow the same procedure as for a traditional transfer, by filling in the bank account details (IBAN) of your beneficiary. At the moment, you can’t initiate an instant SEPA for scheduled, requested, recurring and bulk transfer. ☝️ Tips : To save time on your SEPA transfers, use the link qonto.new in the search bar of your web browser. You will be taken directly to the SEPA transfers page. You can also use the Suppliers Invoice section for your transfers and avoid filling manually all the transfer details. 🔁 You can now re-initiate some transfers that you have already made without having to recreate it again 🤩! Click on the transfer you want to remake in your history tab, then on the right side you will see the button Repeat transfer . You will be able to edit some transfer details and then validate it. 💡 If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone. ⏱ With the new iOS widget : For those who want to go faster and faster, discover our new iOS Qonto mobile widget. 💡 A widget is a small module that you can add to your phone's home page, allowing you to control your applications or access information more quickly. How do you add the widget to your home screen? From your iPhone home screen, long press on any application, then click on Edit home screen ; Click on the + button in the top left-hand corner, and the widget menu will appear. | https://help.qonto.com/en/articles/4359574-how-to-make-a-transfer-in-euros |
What is a SEPA transfer and how long does it take to receive it ? | You've probably heard of SEPA Credit Transfers but don't know what they are really for? SEPA Credit Transfers are a Europe-wide transfer system for transferring euros within the European Union. It is one of the fastest, cheapest and safest ways to move your money within the 36 member states of the SEPA zone and their associated territories. What does SEPA mean? 🇪🇺 SEPA (Single Euro Payments Area) is a network initiated by the European Union that aims to make bank transfers in euros across Europe as easy as domestic transfers. Which countries are included in SEPA? 🌍 SEPA currently has 36 Member States: Eurozone countries in the European Union (20) Austria Belgium Croatia Cyprus Estonia Finland (including the Åland Islands) France (including French Guiana, Guadeloupe, Martinique, Mayotte, Saint-Barthélemy, Saint-Martin (French part), Réunion and Saint Pierre and Miquelon) Germany Greece Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Portugal (including Azores and Madeira) Slovakia Slovenia Spain (including the Canary Islands, Ceuta and Melilla) France * : Excluding French overseas collectivities French Polynesia, New Caledonia, and Wallis and Futuna. SEPA currently applies in a complementary way to national credit transfers in SEPA countries that are not part of the euro area (see below). In these countries, it is still possible to receive payments via both systems: SEPA for payments in euro and the national payment system in the country's currency: Non-euro area countries in the European Union (7) Bulgaria Czech Republic Denmark Hungary Poland Romania Sweden SEPA countries outside the EU, members of EFTA (4) Iceland Liechtenstein Norway Switzerland Microstates that have special monetary agreements with the EU (4) Iceland Liechtenstein Norway Switzerland The United Kingdom , although it has left the EU. How does a SEPA bank transfer work? 🚀 There are three types of SEPA bank transfers, all available with Qonto, which offer three different services: The standard SEPA credit transfer The instant SEPA credit transfer (available for incoming and outgoing transfers at Qonto). The SEPA direct debit (SDD) The standard SEPA credit transfer uses the IBAN (International Bank Account Number) and possibly the BIC (Bank Identifier Code) of the sender's and beneficiary's bank accounts to transfer money from one account to the other. Once the transfer has been authorized, the recipient must receive the money within one to two working days (24 to 48 business hours) after the payment has been made for a standard SEPA and within 10 seconds for an instant SEPA. Please note: ⚠️The maximum amount for an incoming instant transfer is €100,000 . ⚠️ Your Qonto account cannot receive treasury/VSOT transfers. The rejection of a VSOT transfer may result in up to €30 in fees. How long does it take to receive a transfer? The time it takes for a SEPA transfer to be executed depends on the issuer's bank. Standard SEPA transfers Within the Single Euro Payments Area (SEPA), standard transfers are typically completed within 24 to 48 business hours . Instant SEPA transfers Instant SEPA transfers are processed in just 10 seconds . The maximum amount for an incoming instant transfer is €100,000 . If you're expecting an incoming SEPA transfer and haven't received it after 48 business hours , we recommend that the sender contacts their bank to make some researches. He can also request a proof of transfer. This document is useful for verifying the entered information. Please note: ⚠️ Your Qonto account cannot receive treasury/VSOT transfers. The rejection of a VSOT transfer may result in up to €30 in fees. ⚠️An internal SEPA transfer (from a Qonto account to another Qonto account) is processed as an Instant payment (the funds will be credited within 10 seconds). You're expecting a SWIFT transfer? 👉 See this article to get information on incoming SWIFT transfers receiving time : How can I receive an international SWIFT transfer? You have yourself initiated a transfer? 👉 See this articles to get information on outgoing transfers receiving time : When will the beneficiary receive my transfer? | https://help.qonto.com/en/articles/5276126-what-is-a-sepa-transfer-and-how-long-does-it-take-to-receive-it |
How to add, edit or delete a beneficiary? | We made it easy to add a new beneficiary at any time. You can also edit one of your beneficiary details whenever you want. Add a new beneficiary You can add new beneficiary details at any time. 💻 On your web app Go to the Business Account section Go to the Transfers section Click on the black + Make a transfer in the top right corner of your screen You will have 2 choices : 1- Upload an invoice If you have an invoice, upload it right now! The system will gather information on the invoice whenever it is possible (beneficiary / iban, amount, reference), You will be able to modify any field, the account to debit, schedule a recurrence, send notification to the beneficiary, add bookeeping details. 2- I don’t have an invoice If you don’t have an invoice, follow this steps: Go to SEPA transfers in euros Select New beneficiary Enter beneficiary details (name / IBAN / category / beneficiary email / VAT rate and any label Enter your beneficiary's information, the VAT rate and any labels, then click on Continue Your new beneficiary has been added to your list! ☝️ Good to know: You will find your beneficiary details on the list on your right, in your Beneficiaries list . Do you want to make a transfer to this beneficiary? Save some time and select the details in just one click. The information of your beneficiary with the VAT rate and label will be automatically pre-filled. You won't have to put them again! 📱 On your mobile app On your mobile app, adding a new beneficiary can be done only when making a transfer. In the Menu section, click on Transfers , then on the black + icon in the top right corner of your screen. Click on New beneficiary and add its details. Make your transfer. Your new beneficiary will automatically be added to your list! Keep in mind that your team members and your accountant can also add a new beneficiary while sending you a transfer request. Edit an existing beneficiary Do you want to edit the details of one of your beneficiaries already on your list? Just follow these steps: On the web application: From the Pro Account tab, go to the Transfer section, click on Make a transfer > SEPA transfer in euros or Internal transfer in euros or SWIFT transfer in foreign currency Select the beneficiary concerned, then click on the 3 dots icon Edit the desired information The updated information will be applied to all transfers issued to this beneficiary! On the mobile application: Go to the Menu section, click on Transfers , then on the black + icon in the top right corner of your screen. Select Add transfer details Choose Transfer in euros or Transfer in foreign currencies Choose the account to debit Swipe left on a beneficiary's name, then tap Edit Edit the desired information The updated information will be applied to all transfers issued to this beneficiary! You can also edit a beneficiary by clicking on the Suppliers section under Bookkeeping in the Advanced section, on the left bar. Click on the beneficiary you want to edit, and then click on the little pencil that appears when you hover the card on the top right corner. 👉 Tips : If you have a one-time transfer to make to one of your suppliers, you can avoid filling manually all the information of the supplier by making this payment via the Suppliers invoice Section. Delete a beneficiary You also have the ability to delete a beneficiary at any time from your web page or mobile application. On the web application: From the Pro Account tab, go to the Transfer section, click on Make a transfer > SEPA transfer in euros or Internal transfer in euros or SWIFT transfer in foreign currency Select the beneficiary concerned, then click on the 3 dots icon Click Delete On the mobile application: Go to the Menu section, click on Transfers , then on the black + icon in the top right corner of your screen. Select Add transfer details Choose Transfer in euros or Transfer in foreign currencies Choose the account to debit Swipe left on a beneficiary's name, then tap Delete 💡If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone. | https://help.qonto.com/en/articles/4553372-how-to-add-edit-or-delete-a-beneficiary |
How does pagoPA work on the Qonto mobile app? | PagoPA is a platform that allows you to make any type of payment to Central and Local Public Administrations (PA) : taxes, fees, utilities, memberships, stamps and any other type of payment. For more information you can visit our dedicated article: What is pagoPA? Thanks to the direct integration with the pagoPA platform, you can pay your payment notices directly from the Qonto app, from your desktop or mobile. Where do I find the pagoPA section on the mobile app? You can find the pagoPA section by clicking the More button at the bottom right of the main screen of the Qonto app. How can I make a payment from the mobile app? You can make the payment in 2 ways: Scan the QR code you find on the payment notice Enter manually the unique code and tax code of the creditor entity . You can find this information on the payment notice At this point, you must select the current account to charge the payment and confirm the operation from the final summary screen . 💡 If you choose to pay by scanning the QR code, for your first payment via mobile app, you will be asked to allow access to your smartphone's camera. Can I keep track of payments made previously? Yes, in the History section, pagoPA payments are marked as pagoPA. Where can I find the payment receipt? Once the operation has been completed, the payment receipt will be automatically attached to your transaction and can be viewed in the History section. I can't pay by scanning the QR code, what should I do? If the application is unable to detect the QR code, an error message will appear. We suggest following these instructions: Make sure your smartphone's camera is not darkened or covered Make sure you have authorised the Qonto app to access the camera (you can manage app permissions by going to your smartphone settings) Activate the flash or go to a well-lit place Place the payment notice on a dark background Alternatively, remember that you can always pay the pagoPA notice by entering the data manually . Can I pay the same notice twice? It is not possible to make the same pagoPA payment twice. If you try to pay a notice that has already been paid, the system will display an error message. | https://help.qonto.com/en/articles/7151000-how-does-pagopa-work-on-the-qonto-mobile-app |
Qonto App | The is available in the Play Store and App Store . APK If you'd really like to use Qonto without a Google / Apple account, you can download our Android application by clicking on this link. To complete the download, you'll need to access your device's Settings . In principle, you'll need to go to Settings > Security > Allow unknown apps (navigation may vary from one device to another). By downloading this application, you will be responsible for updates , available from the same link, to ensure its operation. ⚠️ Please note that we do not guarantee an optimal user experience when using this application. Its operation is optimized via the Play Store and l’ App Store . We therefore advise you to use this option only as a last resort. Account opening If you wish to register, open the account by clicking here . When using your computer, choose one of the available websites for the current markets: 🇩🇪 DE , 🇫🇷 FR , 🇪🇸 ES , 🇮🇹 IT . It is not yet possible to proceed at your capital deposit using the application. If you want to know more about Who can open an account at Qonto? please read the mentioned article. | https://help.qonto.com/en/articles/4359665-qonto-app |
Why do you have to declare your tax residence information? | 🇫🇷 This article is only applicable to companies registered in France. As you know, Qonto is a regulated financial institution. We are under the obligation to disclose to the competent authorities our customers who are US tax residents or tax residents of a country other than France. This is nothing to worry about and is merely an administrative formality. Are you a US citizen or tax resident? Is your business taxable in the US? Complete the form and send us your US Tax Identification Number or your company's US Tax ID number. This is the number you normally use for all your administrative and tax procedures. For individuals, this is the Social Security Number (SSN) or Employer Identification Number (EIN). Find out more For companies, you will find this number on your tax return. Please do not take too long in replying to this request. If you do not answer, and if you are a US tax resident, you may be liable to a flat-rate withholding tax of 30% on some of your US income in compliance with their regulations. Are you or your company tax residents in a country other than France or the United States? Complete the form and send us your Tax Identification Number or your company's Tax ID number, if you have one. You can find it on your tax return or your company’s tax return. Find out more Please note that not all countries have a Tax Identification Number. If yours is one of these, stating the country of your tax residence or that of your company will suffice. Is your company a Passive Non-Financial Entity (PNFE)? If your tax residence or your company’s tax residence is based in the United States or in a country other than France, then you must inform us whether your company is a Passive Non-Financial Entity (PNFE). What is a PNFE? A PNFE is considered to be passive, when more than 50% of its income is said to be "passive" (dividends, rent, interest, capital gains, etc.) or when more than 50% of its assets generate passive income. For instance, this is the case of a family-owned property company, an asset management company or an investment fund. Is one of the beneficial owners, in your passive PNFE company, a tax resident in the United States or in a country other than France? Simply provide us with his or her surname, first name, date/place of birth, and tax ID number. ☝️ As a reminder, a beneficial owner is an individual who owns more than 25% of the capital, voting rights, or any other controlling power over a company. | https://help.qonto.com/en/articles/4359523-why-do-you-have-to-declare-your-tax-residence-information |
Why do we ask for information about your business finances during your account opening ? | As a payment institution , Qonto operates under the supervision of the ACPR ( Autorité de Contrôle Prudentiel et de Résolution ) and is subject to: Regulations related to anti-money laundering, The implementation and compliance with internal compliance and security rules, The collection of information on the business activities of its clients. Therefore, by asking our clients to declare their sources of funding, we aim to: Understand our clients and their needs, Understand the financial situation of our clients and their organization, Build a strong professional and commercial relationship, Provide the highest quality of service. | https://help.qonto.com/en/articles/8870499-why-do-we-ask-for-information-about-your-business-finances-during-your-account-opening |
How do I fill in my existing company’s ultimate beneficial owners’ information during the registration process? | Have you just started your registration and need help filling in the ultimate beneficial owners’ information (U.B.O.)? You have come to the right place! Because your time is precious, at Qonto we have designed your registration process to be the fastest and more efficient possible to create your professional account. Let’s get straight to the point: You have reached step 5 of your registration process and have just confirmed your personal address. Now, you need to check your company’s U.B.O.s information. At this stage, you can find yourself in one of the three different scenarios below : 1️⃣ The information of all U.B.O.s was automatically filled in: You don’t have to take any action but proceed to step 6 of the registration process: the choice of your offer . 2️⃣ The UBOs are listed, but some information is missing: The mention « Missing Information » appears next to the name of the concerned U.B.O. You have to click on the « Provide Information » button to complete their personal information and upload a high-resolution photo of their identity document . 3️⃣ The U.B.O.s are not listed at all : You have to add their information manually, using the button « Add another beneficial owner ». You have to complete their personal information and upload a high-resolution photo of their identity document . Please have in mind that in case you are facing scenario 2️⃣ or 3️⃣, we will need you to provide one of the following documents, to confirm the current U.B.O.s list of your company : Bylaws General meeting minute Financial statement INPI's Document de synthèse définitive or Extrait d'Immatriculation INPI's Document de synthèse de dépôt are not admissible. Our customer support team will reach out to you by email, once your registration is done to request one of these proofs. Save time and prepare the document right now! 🚨 One of the U.B.O.s passed away ? Please contact us via [email protected] . | https://help.qonto.com/en/articles/6187369-how-do-i-fill-in-my-existing-company-s-ultimate-beneficial-owners-information-during-the-registration-process |
What documents do I need to open a Qonto for my association with a territorial branch? | If your association is a territorial branch (local, provincial, regional), you will need to provide us with the following documentation to proceed with your registration for Qonto: Your Association is registered to the Chamber of Commerce: Visura camerale not older than three months. Otherwise: Bylaws of Association of the branch you are registering for, signed and stamped by the Agenzia delle Entrate*; Certificate of allocation of the fiscal code signed and stamped by the Agenzia delle Entrate**. *Alternatively, we can also accept the copy of its electronic receipt. ** We can also accept its electronic copy, containing the Association’s information and the fiscal code/VAT. If your association does not have its own bylaw, but adopts the one of the head office, we will ask you to provide: The statutes of the head office, mentioning that the territorial branch adopts the statutes of the head office. The document needs to be signed and stamped by the Agenzia delle Entrate*. Alternatively: If the general bylaws has no mention of the territorial branch association adopting the bylaws of the head office, you may provide us with the minutes of incorporation of the territorial association, in which your association agrees to adopt the bylaws of the head office. This document also needs to be signed and stamped. For further information, please do not hesitate to contact us at [email protected] | https://help.qonto.com/en/articles/6366845-what-documents-do-i-need-to-open-a-qonto-for-my-association-with-a-territorial-branch |
Why does Qonto perform a regulatory check? | In compliance with the requirements of the Monetary and Financial code , Qonto needs to collect and review specific information about: The company you are opening a current account for The individuals using your company's Qonto account While we are proceeding with legal verifications, you have access to your Qonto account. However, restrictions apply until your company identity is confirmed: You can create cards but you will only be able to receive or use the cards, see their numbers after the validation of your information. The ordered cards could not be shipped. You can initiate transfers but they won't be completed until we confirm your identity. If you are an Employee on the Business and Enterprise subscription, you won’t be required to confirm your identity and will be able to make transfer request, submit expense report and get an Instant card. We will request a proof of identity only if you need a virtual or physical card. These regulatory checks are aimed at preventing money laundering, terrorism, and fraud in general. They generally take 24 hours, but can last up to 5 business days for very specific cases. We will be able to receive incomes while your account is under verification. You'll receive a confirmation email as soon as verifications regarding your company are finalized and limits of use will be automatically removed. | https://help.qonto.com/en/articles/4359529-why-does-qonto-perform-a-regulatory-check |
Where can I find my or my team member’s fiscal code? | If you are an Italian citizen or resident and your company is registered in Italy, you should have been provided with a fiscal code . For tax reporting purposes, Qonto needs to collect this information for any Qonto account owner, beneficiary owner or team member with access to the account. Your or your team member’s fiscal code can be found either: On the back of the biometric ID card; On the front of your health insurance card; Or you can generate the fiscal code using this online tool and verifying it on the official government database. We require the fiscal code when you sign up for a new Qonto account in Italy or to enable tax payment abilities through F24 . ☝🏼Good to know: If you, your beneficiary owner, or a team member do not have a fiscal code, please do not hesitate to contact our customer support team. Please be prepared with a proof that you or your team member is not an Italian citizen or resident by sharing an ID card and proof of address | https://help.qonto.com/en/articles/5095946-where-can-i-find-my-or-my-team-member-s-fiscal-code |
How do I make a transfer to my Qonto account? | 💡 If you are looking to add money to your account for the first time, you can choose to top it up by using a different bank card of yours or via Google Pay. It's easy and instant, more on it here . You can top-up your Qonto account by wiring money to it through a simple bank transfer, of the amount of your choice. From an account in the SEPA zone In this case, the procedure is standard and quite easy to achieve. In order to transfer money to your account, simply initiate a bank transfer to your Qonto account using its IBAN (International Bank Account Number) and BIC (Bank Identifier Code) numbers. Both numbers are included in the 'Welcome email' you received when opening your Qonto account. However, it is also accessible online . In the Business account section, click on Accounts and See account details . Your account can receive both standard and instant SEPA transfers. From an account outside the SEPA zone From an account outside the Eurozone, it's just as simple. Qonto allows you to receive transfers from most countries in the world, in most currencies, via the SWIFT network (Society for Worldwide Interbank Financial Telecommunication). All you have to do is initiate a bank transfer to your Qonto account using your IBAN and BIC numbers, you will find this information in the same place as for a SEPA transfer. | https://help.qonto.com/en/articles/4359537-how-do-i-make-a-transfer-to-my-qonto-account |
How to ensure a successful account transfer | I - How to prepare for your account transfer 1) Make a list of all the changes to be considered First and foremost: Verify which products can be transferred to Qonto: check your savings accounts, investments and ongoing loans. List all the bank services you have currently and that you will need to close with your previous bank. Such as: automatic exports to your accountant; your e-mail and SMS alerts; your digital safe; your loans; your overdrafts. 2) What specific situations might I run into? With your Qonto account, your SME can benefit from our partnership with Zettle . If you receive payments from your clients by automatic direct debit, click here for all the information you need to switch them to your Qonto account. II - What is involved in an account transfer? 💡 Qonto offers you a free support service for your business banking mobility. You will be able to synch any transactions you would like to transfer, and you will receive a customized dashboard with the steps to be completed. A dedicated advisor will be there to guide you every step of the way. You will find more information below. 1) How long does an account transfer take? We kindly ask you to note that switching may take up to 6 months. 2) What steps are involved in an account transfer? Once your Qonto account is open, you can: Add funds to your account; Order virtual or physical cards to initiate your first payments; Open multi-accounts, if you have a Standard or Premium plan; Connect your account to our accounting or management tools via Connect. To take full advantage of Qonto, you will then need to switch all your features over to Qonto. To do so, start by making a list of all the changes to be taken into account. You will then be provided an overview of the steps to be completed: Your recurring transfers . Take note of your transfer recipients and find their information; Your automatic direct debits known as mandates; Any checks issued which have yet to be cashed. Be sure to keep your previous account open and avoid transferring your funds to Qonto until these checks have been cashed; Card payments in progress or yet to be recorded. Similarly, if these payments are deferred, be sure the balance in your previous account is sufficient to cover these payments. Once you have a complete overview of the actions to be completed you are in control! change the following elements to switch to Qonto: Modify your banking information on all your direct debit mandates and direct debits by card. Notify clients who issue payments via transfer of your new IBAN. Avoid issuing new checks or deferred payments with the account you are planning to close, as they may by cashed after the account has been closed. Check that the balance of your new and previous accounts is sufficient to cover all expected payments. This will help you avoid issues with payment defaults. 3) How Qonto offers you support throughout your account transfer process Our account transfer service is designed to help you complete the steps for your account switch easily. At every step Qonto offers you free support to make the transition seamless. In order for us to build an action plan for this transition you will need to connect the account you wish to transfer to our secure aggregator Bridge. Once this will be done a dedicated advisor will analyze all your recurring transactions. You will also have a personalized dashboard that you will be able to use to monitor every step of the account switch. Do you want to learn more about the account transfer service? Have a look at our article on the topic . III - When and how to close your account Once all the actions needed to switch your account have been completed and you have received confirmation that they have been noted by your clients and suppliers, you can begin closing your previous account. Feel free to check out our summary document on the points to be verified, as well as a standard letter to send your bank to request to close your account. These documents are available on your account transfer interface from the main menu. | https://help.qonto.com/en/articles/5120342-how-to-ensure-a-successful-account-transfer |
How does the account transfer service work? | The account transfer service is a service that helps you transfer your professional account from any other bank to Qonto. At the moment, this service is only available in France. With this service, you will: Benefit from a tailored account transfer plan, based on the analysis of your transactions; Follow the progress of your transfer at any time from a customised dashboard; Enjoy a dedicated support by one of our agents. This service can be used for free by all Qonto Owners and Admins, whether they are a new or existing customer. I - How is my account transfer plan created? The account transfer starts with the creation of a custom plan catered to your needs. A dedicated Qonto agent will study your transaction information in order to create a customised action plan. These informations are synced between your former account and Qonto through a secure aggregation tool. 1) How does the bank aggregation process work? In order to get your account transfer plan, you will need to start by syncing your previous account with Qonto through the aggregation tool Bridge by Bankin'. Bridge will scan the complete list of your transactions over the past 12 months to identify all the incoming and outgoing transactions that will require an action on your part: direct debit mandates, transfers and card payments. Once your transactions are scanned, you will get access to the complete list of actions that you'll need to perform, such as making changes to a direct debit mandate, changing your card codes or notifying your customers. ☝️ Good to know: Bridge is a service that allows you to access and retrieve your account information in a totally safe way. You keep control over your data and can ask your dedicated agent to delete them at any time. 2) How do I sync my bank account with Qonto? To benefit from the service, simply visit the account transfer page by clicking on this link . You can also access it through Settings in the bottom left, then click on the Account transfer button. Once you access the service, start filling your bank account details to connect it to Qonto. Do you have several bank accounts in the same bank? You can select which one or which ones you want to switch and sync with Qonto. ✌️ Good to know: If you close the Bridge configuration process before finishing it and then try to reconnect, you are likely to receive an error message telling you an account already exists. In this case, please contact our Customer Support via the dedicated button: one of our agents will help you out. 3) How do I receive my account transfer plan? Once your account is synced, you'll be invited to book a meeting with an agent, who will analyse your needs. Based on this, we'll prepare and send you your account transfer plan. II - How does the account switch work? Once your bank switch plan is ready, you take the lead on your transition. Your dedicated agent will remain available at any time to help you, by email or by chat. Among other things, he can: Guide you during your actions; Confirm an action is complete or not; Tell you about changes on your accounts. Once your bank switch is finalised, you can then close your former bank account and fully enjoy Qonto! | https://help.qonto.com/en/articles/5020434-how-does-the-account-transfer-service-work |
How to follow my account transfer progress? | From the dedicated dashboard, accessible from this link you will be able to: Consult your account information ; Consult the status of your transition; Chat with an advisor. How do I keep track of all my actions? For a complete list of the account transfer actions to be completed, open the Invoices section in the side menu. In the Suppliers invoices section, you will see a list of your outgoing payments. In the Clients invoices section, you will see a list of your incoming payments. When you click to open one of these two sections, you will receive a complete list of actions that have yet to be completed, sorted into categories (direct debit, payments by card, transfers, and more). When you have completed an action, simply check the box on the card to mark it as completed. When you have no more cards remaining in your menus, your transfer is complete! You can then close your transfer by clicking on End the transfer on your interface and then close your previous bank account. | https://help.qonto.com/en/articles/5145573-how-to-follow-my-account-transfer-progress |
What kind of identity documents are accepted by Qonto? | To comply with the rules imposed by the Code monétaire et financier, we are required to verify the authenticity of the identity documents of all Qonto users, as well as the information they contain. These checks are necessary to prevent fraud, money laundering and terrorism. We accept different types of documents based on country registration: French companies Italian companies Spanish companies German companies | https://help.qonto.com/en/articles/4359525-what-kind-of-identity-documents-are-accepted-by-qonto |
What documents do I need to open a Qonto account for my cooperative based in Italy? | 1 - Personal Identity documents: For Chairman of the Board of Directors and Deputy Chairman of the Board of Directors (if any): One valid identity documents. You can find the complete list of accepted documents here. 2 - Documents related to the company: Visura ordinaria 👉 Only the President or a natural person expressly delegated by him can open a Qonto account in the name of the company (more information here ). 👉 Cooperatives - With reference to the updates on the collegiate administration of cooperatives in the 2018 Budget Law (Law 27 December 2017, no. 205, Article 1 paragraph 936), the presence of at least 3 directors is required. | https://help.qonto.com/en/articles/5814389-what-documents-do-i-need-to-open-a-qonto-account-for-my-cooperative-based-in-italy |
Where can I find the information of my Italian company on the ordinary chamber of commerce certificate? | During the registration process, we ask you to have at hand the Registration document of your Company ( Visura Camerale ) in order to be able to provide all the information requested by Qonto. Below you will find a a glossary to understand which information we need and where to find the data that will be requested to complete the registration. Company name ( Ragione Sociale ): The name of the company as per the Commercial Register (e.g., xxx SRL); Legal form: This field specifies the company's legal form ( i.e., Sole proprietorship, SAS, SRL, SRLS, SPA ); Legal registration date ( data d'iscrizione ): The exact date when the company has been registered within the chamber of commerce; Your company's registration number : this is the REA number that can be found right below the PEC address in the Registration document of your company. 👉 If you are a free-lancer, you will need to provide us with your TAX code; EU VAT number ( Partita Iva comunitaria ): The VAT number that allows for intra-community commercial operations with countries belonging to the European Community. | https://help.qonto.com/en/articles/5671352-where-can-i-find-the-information-of-my-italian-company-on-the-ordinary-chamber-of-commerce-certificate |
What is considered as a valid proof of address for companies? | When you make your capital deposit with Qonto, we ask you to justify the address of your company's future headquarters. Find below the list of necessary documents according to your situation! What is your situation? Your company is hosted by one of the associates, we need 👥 : A proof of address in your name or in the name of one of the associates, at the address of the future office. Your company is not hosted by one of the associates, but : By a third-party person 🧍♂️, we need an attestation of domiciliation ( model attached ) signed by and on behalf of your host and a proof of address . By a domiciliation agency, a business incubator, a coworking space, a school or a public institution 🏢 , we need a certificate or domiciliation contract issued and signed by this host organization (or its representative) and less than 3 months old. By a company 🏭, we need an attestation of domiciliation ( model attached ) in the name of the company, plus a proof of address in the name of the host company or a Kbis less than 3 months old for this address. In a Commercial Premises 🏪 , we need a signed commercial lease contract or a property title less than 3 month old or a proof of address . ⚠️ Important: Your documents must be perfectly readable, in PDF, JPEG or PNG format and in color! You can take your proof in photo with your smartphone. Download - Template - Letter of Authority from the Property Owner | https://help.qonto.com/en/articles/4359538-what-is-considered-as-a-valid-proof-of-address-for-companies |
What is considered as a valid proof of address for natural persons? | When you do an account opening at Qonto, you may be asked to provide us with a recent proof of address . Find below the list of documents accepted by our services: An invoice from an internet or telephone provider , issued less than 3 months ago. An invoice from an energy supplier (electricity, water, gas), issued less than 3 months ago. A certificate of contract holder from your energy supplier, generally available on the customer area (provided by EDF for example ), issued less than 3 months ago. A payment schedule from an energy supplier (electricity, water, gas), issued less than 6 months ago. A rent receipt , issued less than 3 months ago . A rental lease , signed less than 3 months ago . An invoice or certificate of home insurance , issued less than 3 months ago. A home insurance contract signed less than a year ago or a due notice dated less than a year ago. An invoice or contract for the collection of garbage , issued less than a year ago. A tax notice or a notice of non-taxation: The last valid income tax notice (less than 1 year old) or the Housing Tax (less than 1 year old) or Property Tax (less than 1 year old). A notarial deed of less than one year . 👆 Good to know: it is necessary that the document you send includes the postal address of your place of consumption. We take into account the place of consumption and not the address of the mailbox. If you do not have a proof of address at your first and last name, you can provide us : A certificate of accommodation dated and signed by the hosting provider. A color copy of your hosting provider's identity document. ( What kind of identity documents are accepted by Qonto? ) A proof of residence on behalf of your hosting provider (see the list of accepted documents above). ⚠️ Important: In order to validate your file quickly, your proof of address must: Be in color Be perfectly readable and crisp (it must not be blurred or stained, no shadow or flash must hinder the document) Be complete (truncated documents will be refused) Indicate a consumption address identical to the one you entered when registering Be part of the list indicated at the beginning of the page Coming from a member country of the European Union or the EFTA area. Be preferably in PDF format (downloaded directly from your customer area) | https://help.qonto.com/en/articles/4359536-what-is-considered-as-a-valid-proof-of-address-for-natural-persons |
What documents do I need to open a Qonto for my association based in Italy? | How can I open a Qonto for my association based in Italy? If you want to open an account for your association, follow these steps and get the following documentation ready at hand: 1 - Personal Identity Documents How to provide the requested documents? Follow the instructions in this article! For President, Vice-President, Secretary, Treasurer (if any): A valid identity document - you can find the complete list of accepted documents here. 👉 Only the President or a natural person expressly delegated by him can open a Qonto account in the name of the company (otherwise, we invite you to click here to download the general power). 👉 According to our internal policies, Qonto reserves the right to accept an association only when its executive board is expressly made of a minimum of 3 members. Thus, we need to be able to identify the following roles of the executive board in the documents requested for your Association: President; Vice - President; Secretary; Treasurer (if present, it may cover one of the above mentioned roles, as per national directives). 2 - Association’s documents: If your association is registered to the Chamber of Commerce: Visura camerale (Company Registration Certificate) not older than three months. Otherwise, prepare the following documentation: Bylaws of the association, signed and stamped by the Agenzia delle Entrate*; Certificate of incorporation, signed and stamped by the Agenzia delle Entrate*; Certificate of allocation of the fiscal code signed and stamped by the Agenzia delle Entrate**. If the roles of the members of your executive board are not specified inside the above mentioned documents: Updated meeting minutes, dated and signed by the participants at the meeting (or at least President and Secretary) Additionally, if your association is affiliated to one of the national registries: Extract (or receipt) of registration in the category register (national register, regional register, Onlus register, certificate of registration with CONI). *Alternatively, we can also accept the copy of its electronic receipt. ** We can also accept its electronic copy, containing the Association’s information and fiscal code/VAT. 👉 If you are registering the local/provincial/regional seat of an association, remember to send us the bylaw, or minutes of incorporation of your seat and not the ones of the general seat. NB: The associations that can currently open a Qonto account are: Associations of social promotion (APS); Voluntary organizations (ODV); Associations carrying out an activity of general interest under the ETS reform. ⚠️ At the moment, associations between professionals, committees, NGOs (Non-Governmental Organization - In English NGO) and public administrations or with public participation, as well as entities managed, coordinated or controlled by these entities cannot open a Qonto account with us yet. | https://help.qonto.com/en/articles/5775002-what-documents-do-i-need-to-open-a-qonto-for-my-association-based-in-italy |
My company is registered, which documents do I need to open an account? | For regulatory reasons, we need to verify some of your information before validating the opening of your future Qonto account: 1 - Your ID You can take a photo or drop off a copy of one of your valid ID documents (see here ). an identity card (front and back) a European passport (both pages) a French residence permit (front and back) All information must be clearly visible. We advise you to pay attention to the quality of the photo and the copy if you want to validate your account as soon as possible. 2 - And your ultimate beneficiaries' owners (UBO) ones An ultimate beneficiary is a natural person who owns, directly or indirectly, more than 25% of the capital or voting rights of the company. If your company is a SAS ('Société par Actions Simplifiée'), SASU ('Société par Actions Simplifiée Unipersonnelle'), SARL ('Société à Responsabilité Limitée'), EURL ('Entreprise Unipersonnelle à Responsabilité Limitée') or an SCI ('Société Civile Immobilière'), you need to provide a copy of a valid ID for each ultimate beneficiary owner. 3 - Your company's registration documents You can take a photo or submit a copy of one of your registration documents. Kbis dated less than 3 months (for your registered company) INPI's Document de synthèse définitive or INPI's extrait d'immatriculation dated less than 3 months (for your registered company) INSEE's situation notice dated less than 3 months (for your individual company) Your company information must be up-to-date in the legal databases. | https://help.qonto.com/en/articles/4359535-my-company-is-registered-which-documents-do-i-need-to-open-an-account |
How to take a good picture of your identity card / passport / residence permit? | In order for the photo of your identity document to be valid to complete your registration, we invite you to take two photos of your document directly with your smartphone: A photo of the front A photo of the back A photo of both passport pages ❗️We do not accept screenshots Make sure that all the information in your identity document is clearly readable for our agents in charge of verifying your identity. Most photos are not accepted due to poor image quality. If this is the case, you will have to upload your document again, thus extending the processing times for your registration. Find how to take good-quality photos ✅ Make sure that your identity document is not damaged and that all information is readable (if the document is cut, worn, or if parts are damaged) use another document Sit in a bright place and place the document on a table with no other objects around When taking the photo with your smartphone, focus on the entire document as its 4 corners must be visible After taking the two pictures, front and back, check that all the information is easily readable before the upload to avoid repeating this step Here are the common mistakes you should not make ❌ The photo is blurry ❌ The photo is cropped ❌ Light reflections make the information unreadable ❌ The photo is too dark ❌ The ID is crooked ❌ 💡 Additional tips: Clean the lens of your cell phone Hold your phone securely without moving Frame well the 4 corners of the document After taking the photo, make sure the information is legible. If you are not sure about the quality, please take a new one before sending | https://help.qonto.com/en/articles/5756606-how-to-take-a-good-picture-of-your-identity-card-passport-residence-permit |
I want to open a Qonto account for my association, how do I do it? | Qonto accept the on-boarding of your association 🙂 Here is the list of accepted associations in detail: ✅ Declared association ✅ Declared association (economic integration companies) ✅ Association declared to be of public utility ✅ Association of lawyers with individual professional responsibility ✅ Intermediary association However, we reject the associations below: ❌ Local law association ❌ Undeclared association ❌ Authorized union association ❌ Free Trade Union Association ⛔️ We do not accept association without SIREN / SIRET number. In order to allow you to open an account as smoothly and quickly as possible, with a minimum of exchanges with the customer service, we invite you to prepare your registration by having in your possession: The status of your association up to date The publication of the creation of the association in the Official Journal The General Assembly report (in case of changes within the association: e.g. change in board members) The identity document of each member of the board of the association ( among the identity documents that we accept ) These documents will be requested by e-mail shortly after your registration and the signature of the contract. The deposit of these documents in the associated form will allow you to open an account as soon as possible 😇 Do you meet all these requirements? Join Qonto for a privileged experience and support, and take advantage of 1 month offered without commitment. | https://help.qonto.com/en/articles/5341439-i-want-to-open-a-qonto-account-for-my-association-how-do-i-do-it |
Can I create multiple accounts for my company / association? | 🇫🇷 This English FAQ is addressed to French companies, if your company is German, Italian or Spanish, change the language of this FAQ to see the correct documentation. One account per organization At Qonto, each company or association can only have one account. We base ourselves on the SIREN number (9 digits), and not on the SIRET number (14 digits). Thus, there cannot be several accounts for the same SIREN number, ie for the same organization. What is the difference between SIREN and SIRET? The SIREN number (Company Directory Identification System) consists of 9 digits and identifies the company as an entity. It is a unique code that will remain the same throughout the life of the company. The SIRET number (System of Identification of the Directory of Establishments) is composed of 14 digits and allows each establishment of the company to be identified. Each SIRET is thus linked to a specific address. Creation of duplicate accounts However, thanks to the multiple accounts feature , you can quite easily have, on the same account, several sub-accounts with dedicated IBANs, as well as account statements and means of payment specific to each of these sub-accounts. | https://help.qonto.com/en/articles/5713597-can-i-create-multiple-accounts-for-my-company-association |
Sole proprietor (Einzelunternehmer) & Freelancers (Freiberufler) | What documents does Qonto require when registering as a sole trader or freelancer? Qonto offers business accounts for companies registered in the German Commercial Register, as well as for sole traders and freelancers. Sole proprietorships are companies, that are founded by a single person who have registered their activities with the Trade Licence (Gewerbeschein). The sole proprietor owns their business 100% and can make decisions without having to consult a co-owner or a co-managing director beforehand. Freelancers are entrepreneurs with particular professional activities or particular academic backgrounds (e.g. lawyers), who render their services independently and who have declared their activity to the tax office (Finanzamt). 📃 What documents does Qonto ask for? A valid proof of identity The documents accepted as proof of identity can be found under the following link . Legal Documents After registering or re-registering the company, you shall receive a legal document. Find a sample document below: Sole Traders Trade Licence (Gewerbeschein) Trade licence must be signed and stamped (except if it is explicitly mentioned that it’s valid without signature and stamp). Freelancers Tax Letter (Brief vom Finanzamt) The tax letter must explicitly mention your tax number and activity. During the registration process, you’ll need to upload the legal document and the proof of address, if necessary (see step 3). Since this information is legally required, if we don’t receive the document and the tax number , after the 30-day period, your account will be suspended for the 30-day closing period. Note that this closing process takes another 30 days. During this closing period, you won’t be able to take any actions, but you’ll only have the view access. Nonetheless, you will still have the option to upload the missing information. If not, we will unfortunately need to close your account permanently. If you don’t have a trade license (GewA1 or GewA2), contact your local trade office (Gewerbeamt) or tax office for a tax letter (Finanzamt) to request a new copy. An official proof of address (optional) If the address on the legal document is no longer current, upload a current proof of address (no older than three months). That could be an electricity bill or your tax assessment notice. If not available, take another document from an official source that proves your new address. ⚠️ I mportant : Ensure that all documents are uploaded in sufficient quality (resolution, legibility, completeness). We recommend that you take photos with a smartphone camera, bearing the following in mind: ✅ DOs ❌ DONTs High quality/resolution Blurred/pixelated Indirect and sufficient room lighting Light reflections (e.g. from scanner or flash) All edges and corners visible Missing pages Fully visible and legible information Screenshots or photos of secondary screens | https://help.qonto.com/en/articles/6456683-sole-proprietor-einzelunternehmer-freelancers-freiberufler |
My company is not declared as active yet, may I still open a Qonto account? (Infocamere 🇮🇹) | Normally, inactive companies do not have the opportunity to continuously benefit from Qonto's services. For this reason, we have structured a specific procedure to ensure the opening of a business account even for companies in this situation. 😉 To verify if your company is correctly registered as " active ," check the "activity status" on your Visura Camerale . Here's an example of active and inactive companies for comparison: Starting from 04/07/2022, we have implemented the process for inactive companies, and you will have 180 days, instead of 90, to activate your company at the Chamber of Commerce. You will receive an email with all the necessary information to do so correctly. If your Qonto confirmation occurred before 03/07/2022, you will have 90 days to activate your company at the Chamber of Commerce. However, if your Qonto confirmation occurred on or after 04/07/2022, you will have 180 days to activate your company at the Chamber of Commerce. How do I activate my company? Activating your company is very simple, and it is a procedure that you can carry out directly online through the ComUnica service on InfoCamere or Registro Imprese! We recommend, in any case, that you complete the process by consulting your accountant or trusted intermediary to receive specialized support. My company is now active, what is the next step? Once your company is active, we ask you to send us, via email to [email protected] or through chat directly from your Qonto interface, within the limit of 90 days (for registrations before 03/07/2022) or 180 days (for registrations after 04/07/2022) from the opening of your account, one of the following documents: Ordinary Chamber of Commerce extract ( Visura camerale ordinaria) not older than three months, where the business activity status is indicated as active . Receipt of acceptance of the single communication attached to the outcome of the protocol evasion ( Ricevuta di accettazione di comunicazione unica unita all'esito evasione protocollo); Single communication for the establishment of the company ( comunicazione unica per la nascita d'impresa) where in the section regarding the communication's subject, the "Start of activity for a company already registered in the Business Register" must be checked ✅. At the bottom of the page, you can find facsimiles of the aforementioned documents. Note: In the absence of an official document, your account will be automatically closed. One of our agents will contact you to request an alternative IBAN in the name of your company to transfer any funds from the account. Note: You can open your Qonto account only once if your company is inactive. Fac simile of the Receipt of acceptance of the single communication attached to the outcome of the protocol evasione ( Ricevuta di accettazione di comunicazione unica unita all'esito evasione protocollo) Fac simile of the Single communicationm for the establishment of the company ( Facsimile comunicazione unica per la nascita d'impresa) | https://help.qonto.com/en/articles/4947103-my-company-is-not-declared-as-active-yet-may-i-still-open-a-qonto-account-infocamere |
How does the account opening for a GbR at Qonto work? | Qonto also offers business accounts for the legal form of Gesellschaft bürgerlichen Rechts (GbR) in Germany. General requirements Qonto accepts an account opening only for GbRs in Germany, which are founded for business purposes and whose partners are exclusively natural persons. The GbR must be registered with the Trade Licensing Office and have a tax number. 👆Please note that the account opening procedure differs depending on whether the partners of the GbR have agreed on joint representation or single representation. Opening an account for a GbR with joint management What information & documents are needed? You need the business registration for the company, the company data with tax number and the data of the partners. All partners need a valid proof of identity from an EU country, an EFTA country (Norway, Lichtenstein, Iceland, Switzerland) or a machine-readable valid German residence permit. All partners of the GbR have to legitimize themselves via video identification with IDnow. For more information on the proofs of identity accepted by Qonto, please click here: What kind of identity documents are accepted by Qonto? 👆 Joint representation means that all partners of the GbR can take actions for the company only with joint consent. This is the case if there is either no partnership agreement or joint representation has been agreed in the partnership agreement in the section "Management and representation". How does the account opening work? Click here to start the account opening process for a GbR with Qonto. Enter GbR as the legal form Confirm your e-mail address for registration Enter the details of the company Upload the business registration for the company Select joint representation as the form of representation for the company After successful identification with IDnow, enter details of the partners. Select the price plan and digitally confirm the contract with Qonto (Olinda SAS). After that all partners of the GBR will receive a link to the video identification with IDnow. This is available in English and German. You will now receive your welcome email, you can already log in to your account and communicate your new IBAN to your business partners. Our team will check your data and documents and confirm the final account activation Here you can find the sample of a business registration Done! 🚀 Your account opening is now complete and your Qonto account is fully operational. 👆 As a first step, we recommend that you order Qonto cards and add more users to the account. Account opening for a GbR with single management What information & documents are needed? You need the business registration for the company, the company data with tax number, your partnership agreement (GbR contract) and the data of the partners. The person opening the account as account holder:in needs a valid proof of identity from an EU country, an EFTA country (Norway, Lichtenstein, Iceland, Switzerland) or a machine-readable valid German residence permit. The person opening the account as account holder:in must legitimize himself/herself by video identification with IDnow. For more information on the proofs of identity accepted by Qonto , please click here: What kind of identity documents are accepted by Qonto? 👆 Single representation means that all partners of the GbR can take actions for the company individually without the consent of the other partners. This is the case if individual representation has been agreed in the partnership agreement in the section "Management and representation". How does the account opening work? Click here to start the account opening process for a GbR with Qonto. Enter GbR as the legal form Confirm your e-mail address for registration Enter the details of the company and the partners of the partnership under civil law (GbR) Upload the business registration for the company Select single representation as the form of representation for the company Upload the partnership agreement of the GbR After that, the partner who opens the account will receive a link to the video identification with IDnow. After successful identification with IDnow, select the price plan and digitally confirm the contract with Qonto (Olinda SAS). You will now receive your welcome e-mail, you can already log in to your account and communicate your new IBAN to your business partners. Our team will check your data and documents and confirm the final account activation. Here you can find the sample of a business registration Here you can find the sample of a partnership agreement (GbR contract) Done! 🚀 Your account opening is now complete and your Qonto account is fully operational. 👆 As a first step, we recommend adding the other GbR partners as users to the account and ordering the first Qonto card. ⚠️Important: Please make sure that all documents are uploaded in sufficient quality (resolution, readability, completeness). We recommend that you take photos with a smartphone camera, keeping the following in mind: ✅ DOs ❌ DONTs High quality/resolution Blurry/pixelated Indirect and sufficient room lightingndirekte und ausreichende Zimmerbeleuchtung Light reflections (e.g. from scanner or flash light) All edges and corners visible Missing pages Fully recognizable and readable information Screenshots or photos from secondary screens | https://help.qonto.com/en/articles/6485195-how-does-the-account-opening-for-a-gbr-at-qonto-work |
What documents do I need to open a Qonto account for my Foundation with registered office in Italy? | If you wish to open a Qonto account for your Foundation , you will need to have the following documentation at hand: 1. Identity documents For the Founder and the ultimate beneficial owners, when identified or easily identifiable, we will need: A valid identification document chosen from the list provided here . 💡How to provide a valid digital photo of your ID? Follow the instructions in this article . 👉 Please keep in mind that only the Founder or a person delegated by them can open a Qonto account on behalf of the Foundation (if you need a delegation template, you can download it from here ). 2. Documents regarding the Foundation Regarding the Foundation, you will need to provide us with: The proof of regisreation to the RUNTS ( Registro Unico Nazionale del Terzo Settore); 👉 We inform you that, from a legal stand point it's is essential for a Foundation to be registered in the RUNTS . If your Foundation is not enrolled, we won't be able to move forward with the account opening. Moreover, we will also need the following documents: The deed of corporation ; The statute ; The VAT number and tax code certificate ; The declaration of beneficial owners (you can use the template here ). | https://help.qonto.com/en/articles/6933217-what-documents-do-i-need-to-open-a-qonto-account-for-my-foundation-with-registered-office-in-italy |
Why do I have to register my company with Orias or Regafi? | As you know, our activity is regulated and subject to compliance with the Monetary and Financial Code, and as a new financial institution we do not yet accept all legal forms or all activities. Qonto checks every activity of companies trying to open an account in accordance with this article . If the activity of your company and / or your APE code are present in the list below, you must register your activity with Orias or Regafi : Insurance (insurance broker, general agent or insurance representative) Loans (Intermediary in Banking Operations and IOBSP Payment Services such as mortgage brokers and brokers in banking operations) Financial investments (wealth management advisor or CIF, crypto-active) Crowdfunding 👉 Indicative list of APE codes: 6419Z; 6430Z; 6491Z; 6492Z; 6499Z; 6511Z; 6512Z; 6520Z; 6530Z; 6611Z; 6612Z; 6619B; 6622Z; 6629Z; 6619B; 6629Z. 💡 You will only be able to use your company's Qonto account within the framework of a corporate activity, for example for the payment of salaries, the payment of invoices, etc. However, you cannot use your Qonto account to collect funds on behalf of third parties, a situation for which Qonto will close your account with 30 days' notice. Why register my company ? Banking and insurance activities may either give rise to an authorization or approval from the ACPR (to appear on the Regafi) or require registration with Orias to obtain their unique Orias number specific to each company. ❗️If we find that a Qonto account is being used for activities that should appear on the ORIAS and / or REGAFI website, we may make the decision to close the account with 30 days notice. What if my APE code is 6630Z? Customers registered under this APE code are management companies. As such, Qonto may open a payment account for your corporate expenses (eg: invoices, salaries, etc.) subject to management company approval from AMF Geco (Autorité des marchés financiers). "The AMF is an independent public authority whose mission is to ensure the protection of savings invested in financial products, investor information and the proper functioning of the markets." Source What is Orias (Organization for the register of insurance intermediaries)? "The Orias is a register of insurance intermediaries, created in France in 2007 to identify general agents, insurance and reinsurance brokers, insurance agents or agents of insurance intermediaries. The register of intermediaries in insurance counts the natural or legal persons authorized to carry out the activity of insurance intermediation in France. ORIAS ensures that all financial intermediaries are registered and meet specific compliance criteria. Registration is mandatory and carefully studied, which helps prevent fraud to policyholders. Once registered via the official website of the organization, the single register can be consulted by all policyholders, borrowers and savers." Source What is the Regafi (Register of financial agents)? " The register of financial agents (Regafi) lists the companies, French or foreign, which have obtained from the Prudential Control and Resolution Authority (ACPR) an authorization to exercise activities in France. It also lists the establishment agents French payment agency, operating both in France and in another State party to the Agreement on the European Economic Area. " Source | https://help.qonto.com/en/articles/5771754-why-do-i-have-to-register-my-company-with-orias-or-regafi |
Can I open a Qonto account when my main business is in crypto-assets? | If your main activity involves crypto-assets, and in particular if its corporate purpose is: Keeping or accessing crypto-assets; The purchase/sale of crypto-assets for legal tender; The exchange of crypto-assets for other crypto-assets; Operating a crypto-asset trading platform. Then you can open an account with Qonto for your corporate expenses (e.g. salary payments, bill payments, etc.)! ⚠️ On the other hand, you cannot use your Qonto account to collect funds on behalf of third parties for activities related to your clients buying/selling crypto-assets, and/or operating a platform. For the actors concerned, you must be registered or licensed to carry out your activities under local law (e.g. registration of PSAN with the AMF). Finally, two important clarifications: Clients whose main activity is to provide investment advice on crypto-assets or blockchain can also open an account with Qonto provided they are registered with the ORIAS. Not all activities related to digital assets are allowed (mining, NFT, metaverse, blockchain...). Qonto will proceed to a case-by-case analysis. An additional analysis will be conducted by our compliance team, resulting in an extended delay (over 24h) for the processing of these registrations. | https://help.qonto.com/en/articles/6302347-can-i-open-a-qonto-account-when-my-main-business-is-in-crypto-assets |
What are the eligibility criteria for the loan offers with Iwoca? | For quick and easy financing, you can now get loans with Qonto and Iwoca! To find out more about the offer, please read as well our article on this topic. Do you want to take advantage of the benefits? The first step is to check whether your company and your project meet the eligibility criteria of the partnership. As a rule, Iwoca has the following requirements At least 3 months of operational activity; over €22,000 annual turnover; company registered in Germany. What documents do you need? Depending on the loan amount, Iwoca usually requires the bank statements of the last 90 days in PDF format, the BWA and SuSa of the last two financial years and the current BWA and SuSa. For loans up to €10,000, the bank statements are sufficient. Is Schufa information obtained? Yes, Iwoca usesthis information to speed up their analysis. Your creditworthiness is included in Iwocas credit analysis, but it is only decisive if there are hard negatives. Warning: Do not take any loans that you cannot repay. | https://help.qonto.com/en/articles/5355572-what-are-the-eligibility-criteria-for-the-loan-offers-with-iwoca |
My account is not validated and my access is restricted, what should I do? | 🇫🇷 This English FAQ is addressed to French companies, if your company is German, Italian or Spanish, change the language of this FAQ to see the correct documentation. You have just finalized your registration, you have your IBAN but your account is restricted. Once your registration is finalized, you will automatically receive the IBAN attached to your account, but this does not mean that your account is operational. 💡 Indeed, as long as your account is not activated you will not be able to make outgoing transfers but you will only be able to receive incoming transfers. This is why, you can send the IBAN directly to your customers. Why is my account restricted? If the functionality of your account is restricted, there may be several reasons that will have been communicated to you by email. We therefore invite you, first of all, to check your mailbox. We need a new photo of your ID/ Passport . The photo is of poor quality (pixelated, blurry, truncated document, in black and white). The identity document has expired. We are missing the front or back of your French identity card/residence permit or both pages of your passport. We are missing the identity document of one of the beneficial owners of your company. 💡 How to take a good photo of your French identity card / passport / residence permit? it's here . You must redo the identification video. In order to confirm your identity, an email may be sent to you so that you can redo the identification video made during your registration. It's very simple and it will only take you a few minutes! Just follow the instructions that you will see appear on the screen. It is important to be alone on the video. We need to verify your identity again with a Selfie. We need a final verification of your identity to protect your account from possible identity theft by sending a Selfie . 💡 For your selfie to be admissible, it is very important to follow the instructions given in the email. If all items do not appear in the photo, we will not be able to activate your account and its functionality will remain blocked. Share your geolocation. Don't forget to share your geolocation during registration. We need a delegation of power. You are the account holder but you are not the corporate officer of the company, so you will have to send us a delegation of power from the corporate officer to you as well as his identity document. We need an INSEE situation notice or a KBIS dating from less than 3 months. You are self-employed and your INSEE information is private. For us to be able to verify and validate your company's information, you must send us an INSEE situation notice dated less than 3 months. You are not self-employed and we need to verify information concerning your company, you will have to send us a KBIS or INPI's Document de synthèse définitive or INPI's Extrait d'immatriculation dating from less than 3 months. We need details about your business activity. If the activity of your company corresponds to one of the following APE codes: 6419Z; 6430Z; 6491Z; 6492Z; 6499Z; 6511Z; 6512Z; 6520Z; 6530Z; 6611Z; 6612Z; 6619B; 6622Z; 6629Z; 6619B; 6629Z; 6630Z we will need further details from you. Why do I have to register my company with Orias or Regafi? Once all the documents have been received, we will activate your account as soon as possible and you will be able to take advantage of all its features. 🎉 | https://help.qonto.com/en/articles/5954025-my-account-is-not-validated-and-my-access-is-restricted-what-should-i-do |
Who can open a Qonto account on behalf of my company? | You can open a Qonto account if: You are the legal representative of the company; You are the chairman of an association or a cooperative; If you have a power of attorney and proof of identity of a legal representative. 👉🏻 A legal representative is an individual or entity that has the authority to act on behalf of the corporation in legal and business matters. In both cases, go to https://welcome.qonto.com/ ! If you are a legal representative, follow the classic account opening process by clicking on one of the names displayed. If you are a legal representative but don’t appear on the list, click on “Fill in your information”. On the other hand, if you’re not a legal representative, you will need a power of attorney and an ID of the legal representative to open an account. Please note that we will ask you this information while opening the account. Below you will find the templates of the Power of attorney to fill: General Power ❗️You will only be able to use your company's Qonto account for corporate activity, for example for the payment of salaries, the payment of invoices, etc. On the other hand, you cannot use your Qonto account to collect funds on behalf of third parties, a situation for which Qonto will close your account with 30 days' notice. | https://help.qonto.com/en/articles/4359530-who-can-open-a-qonto-account-on-behalf-of-my-company |
I have an existing company, what are the steps to follow when registering? | Do you want to create a Qonto account for your already existing business? Here are, in detail, the different steps you will need to perform: In order to save time, you can now prepare the following documents: 📄 The name or SIRET number (for France) / Registration number (for Italy, Germany or Spain) of your company 👥 Your identity document (ID card, passport, residence permit) We recommend that you register using a smartphone or a computer with a camera. 💡 Google Chrome browser is 100% compatible with Qonto Here we go ⬇️ First, go to the Qonto website and click on the button "open an account" at the top right of your screen ❗️You will only be able to use your company's Qonto account for a corporate activity, for example for the payment of salaries, the payment of invoices, etc. On the other hand, you cannot use your Qonto account to collect funds on behalf of third parties, a situation for which Qonto will close your account with 30 days' notice. 1st step: Select the French flag, so that, your file will be handled by the referring team. 💡 If your company is registered in Italy, Spain or Germany select the correct flag. 2nd step: Select the box "You have a company or an association" to continue your registration. If you do not have a company or association but you wish to create one, then select the "You wish to create a company" box. 3rd step: Choose the form of your company "Independent" or " TPE, SME, startup or association" 4 and 5 steps: You have selected "Independent" ✅ or "TPE, SME, startup or association" ✅ Write the email address that you will use as your identifier when you log in to access your Qonto interface. Go to your mailbox to retrieve the confirmation code, then, enter it in the appropriate zone. ❗️The confirmation code is only valid for 30 minutes. Find your company by entering the company name / SIREN / SIRET number or registration number (Italy, Spain or Germany) and click on the "search" button. You will then need to confirm your business information. 💡 If you cannot find your company, you can select the option "You cannot find your company? Add it manually" In this case, you will have to download a Certificate of Company registration dated less than 3 months . Let us know who you are. If you are the company's corporate officer, select your name and confirm your information. ❗️ If you are not the company's corporate officer , it will be necessary to download a delegation of power from the corporate officer to you, by selecting the option: "You are not an executive, but you have a proxy from one of them? Click here " Enter your phone number Tips: for the document to be admissible, we invite you to: Do not use the flash so that there are no light reflections The 4 corners of the document must be clearly visible as well as all the information 💡 You can read this article for more information on how to take a good picture of your ID card Record the identification video. 💡 For this to be admissible, please turn your head by following the indications. It is also important that you are alone in the video. Perform your location check 🇫🇷 For French entities: Perform your qualified electronic signature by reading and accepting the agreements submitted. Enter your personal address Tell us if you are one of the beneficial owners of the company Step 6: Choose the offer that best suits your needs Step 7: Accept the terms and conditions of the contract Step 8: Choose the card that meets your needs and start to use your account! Once you have received your IBAN, you can directly fund your account, with a SEPA Instant or standard transfer , or even by card (on a computer) ! Welcome to Qonto 🎉 | https://help.qonto.com/en/articles/5713925-i-have-an-existing-company-what-are-the-steps-to-follow-when-registering |