text
stringlengths
13
368
target
class label
77 classes
evaluation_predictions
sequence
what is this charge on my account
29direct_debit_payment_not_recognised
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what is source of my funds, need to verify
70verify_source_of_funds
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I tried to send someone money but they haven't received it.
66transfer_not_received_by_recipient
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Can I also transfer with SWIFT?
56top_up_by_bank_transfer_charge
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I got less cash than the one I specified in the ATM
75wrong_amount_of_cash_received
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Why was I charged a fee when I paid with card?
16card_payment_fee_charged
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If I was mugged and lost everything, how do I access my account and app?
43lost_or_stolen_phone
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Can I transfer money to a beneficiery?
8beneficiary_not_allowed
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Can I still use my account, even though the identity verification has not passed yet?
74why_verify_identity
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I made a mistake when I did a transfer so now what can I do to fix that?
9cancel_transfer
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How much does it cost to top up by card?
57top_up_by_card_charge
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What steps do I need to take to close my account?
55terminate_account
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What should I do with my atm that got stuck?
19card_swallowed
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The amount of cash I received was different than what I requested.
75wrong_amount_of_cash_received
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Do I need to verify my identity each time I wish to use my account?
74why_verify_identity
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I ordered something ages ago online but it's simply not arriving. I've got enough! Give me back my money, I'm not paying these people.
52request_refund
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Why is my card payment showing as pending?
46pending_card_payment
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I made a purchase and it says it's pending. What does that mean?
46pending_card_payment
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Why can't I transfer to a beneficiary?
8beneficiary_not_allowed
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I think my statement has a fraudulent charge
17card_payment_not_recognised
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Why doesn't a return show up im my account from a purchase I made?
0Refund_not_showing_up
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How can I transfer funds from my bank to my top up account?
65transfer_into_account
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Why did my top up not work?
59top_up_failed
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How do I change currencies to euros?
37fiat_currency_support
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What are the steps to activating a new card?
1activate_my_card
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I didn't get the money I transferred
6balance_not_updated_after_bank_transfer
[ -1.361328125, -0.1968994140625, -1.3095703125, -0.5947265625, -1.724609375, 6.5234375, 2.005859375, 0.9365234375, 0.7275390625, 0.74267578125, -0.99658203125, 0.6005859375, -0.434326171875, -1.21875, -0.81103515625, 0.38427734375, 0.09149169921875, 0.371826171875, -1.330078125, -0.98193359375, -0.58544921875, -0.2205810546875, -1.3486328125, -0.275146484375, -0.84765625, 0.10382080078125, -0.178466796875, 1.7109375, -0.49072265625, -0.9765625, -0.301025390625, -1.0888671875, -0.46044921875, -2.478515625, -0.9951171875, 1.98046875, -1.51953125, 0.350830078125, -0.435302734375, -1.9150390625, -0.98876953125, -1.5615234375, -0.40087890625, -0.5283203125, -0.73876953125, -0.18994140625, -0.04034423828125, 0.611328125, 2.126953125, -1.7509765625, 0.97265625, 1.0732421875, 0.1881103515625, 0.410888671875, -1.7822265625, -0.529296875, 0.380615234375, -1.2470703125, -0.533203125, 0.6865234375, -2.32421875, 0.231201171875, -0.2498779296875, -0.95556640625, 3.6328125, 0.72119140625, 4.94921875, 2.091796875, 0.0152130126953125, -0.8173828125, -0.85693359375, -1.55078125, -0.52783203125, 0.69677734375, -1.06640625, 0.525390625, 0.78173828125 ]
How do I update my PIN to a new number?
22change_pin
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You keep declining my transfers? It's always been working really well so far, but when I tried to buy something just now the card got declined. I tried couple times already but same thing.
28declined_transfer
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My disposable virtual card was rejected by the merchant, please help?
72virtual_card_not_working
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Hi there! I need to cancel an order I recently made and start processing a refund. Can you please help me with this and set up the refund as soon as possible? It's very urgent.
52request_refund
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Where is my transfer from [country]?
6balance_not_updated_after_bank_transfer
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Cash deposit to my account but it has not appeared.
7balance_not_updated_after_cheque_or_cash_deposit
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Can you look at my account ans see why my card was declined
26declined_card_payment
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I have moved. Where can I update my details?
31edit_personal_details
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The app reverted what I topped up.
61top_up_reverted
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For some reason my contactless has stopped working. I don't know what the problem is. What can I do?
24contactless_not_working
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I want to change my name.
31edit_personal_details
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Why am I having trouble verifying my id?
68unable_to_verify_identity
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The withdrawal was declined I am unsure as to why this happened?
27declined_cash_withdrawal
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There is a fee I don't recognize on my statement.
35extra_charge_on_statement
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If I want a physical card, do I have to pay anything?
44order_physical_card
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Why was my ATM transaction cancelled?
27declined_cash_withdrawal
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how long dies it take for transfers to reflect on my balance
67transfer_timing
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I just got $20 when I tried to get $100
75wrong_amount_of_cash_received
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What does it mean by pending payment?
46pending_card_payment
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There's a recent charge on my card that I know I didn't make because I've never seen the name before. Can we investigate this?
17card_payment_not_recognised
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I need to do a refund
52request_refund
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I could not get my transfer to happen correctly and was wondering why?
36failed_transfer
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How many days does it take until funds are in my account?
67transfer_timing
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My contactless payments have not been completed successfully.
24contactless_not_working
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When does the money get transferred to my account
67transfer_timing
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When will my balance update after a transfer?
6balance_not_updated_after_bank_transfer
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Is there any place I cannot use my card?
11card_acceptance
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Says my transfer can't be completed?
36failed_transfer
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Hello! I need to order a disposable virtual card. Where can I do that at?
38get_disposable_virtual_card
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How do people send me money?
51receiving_money
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My address has updated and I need to change it.
31edit_personal_details
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I transferred money yesterday, but it still isn't available?
49pending_transfer
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How do I update the PIN on my account?
22change_pin
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Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home
76wrong_exchange_rate_for_cash_withdrawal
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What will I need for identity verification?
69verify_my_identity
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Why is a money transfer not showing?
49pending_transfer
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What is the source of my available funds?
70verify_source_of_funds
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Does the card you sent have a way to track to it?
12card_arrival
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Why did I get charged for something I bought online? Even though it was international, I thought it would be covered.
64transfer_fee_charged
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I can see an extra 1£ charge on my app. Why did you charge me extra?
35extra_charge_on_statement
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Why isn't my card working?
15card_not_working
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I have been waiting longer than expected for my bank card, could you provide information on when it will arrive?
12card_arrival
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I have tried to use my card several times and it does not work.
15card_not_working
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When will a transfer reach my account?
67transfer_timing
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Is this where I order a virtual card?
41getting_virtual_card
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What currencies can I hold money in?
37fiat_currency_support
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I am having problems transferring to a beneficiary.
8beneficiary_not_allowed
[ 0.187744140625, 0.2283935546875, -0.68701171875, -2.52734375, 0.18115234375, 0.45703125, 1.6708984375, 8.34375, -0.35498046875, -2.20703125, -0.970703125, -1.6767578125, -1.2060546875, -1.025390625, -1.400390625, -0.18408203125, 0.8837890625, 0.642578125, -0.82666015625, -0.884765625, 0.83349609375, 0.04510498046875, -0.54736328125, -0.62353515625, -0.634765625, 0.68896484375, 0.6435546875, 2.5078125, 0.53369140625, -0.2783203125, -0.67041015625, -0.497802734375, -0.375, -0.85546875, -0.2427978515625, 2.642578125, -1.62109375, -2.08984375, 0.042327880859375, -0.76806640625, -1.1376953125, -0.8427734375, -1.0166015625, -1.302734375, 0.5703125, 0.74951171875, 0.46240234375, 1.0576171875, 0.87060546875, 0.27392578125, 0.11724853515625, -0.37109375, -1.0546875, 0.48486328125, -2.224609375, -0.392333984375, 0.91796875, -0.78466796875, -0.4228515625, 0.0119171142578125, 0.623046875, 0.74462890625, -0.47900390625, 0.52685546875, 0.76708984375, 1.02734375, 0.305908203125, -0.51953125, -0.294921875, -1.41796875, 0.384521484375, 0.9423828125, -0.1358642578125, -0.406494140625, 0.15283203125, 0.174560546875, -0.66015625 ]
How do I make an exchange from one currency to another?
34exchange_via_app
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How long does it take to process cheque deposits?
7balance_not_updated_after_cheque_or_cash_deposit
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I bought some things this morning but the payment shows that it is pending
46pending_card_payment
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Will you accept my other card from the U.S.?
54supported_cards_and_currencies
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I bought something and returned it and the money from the return isn't in my account.
0Refund_not_showing_up
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Why is there a direct debit payment on my app that is not from me?
29direct_debit_payment_not_recognised
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Can you tell me why my top up was reverted?
61top_up_reverted
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How long does a transfer take from the point it's sent, to the point it arrives in my account?
67transfer_timing
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What is the purpose of the extra fee that is showing up on my statement?
35extra_charge_on_statement
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I attempted to get cash but was declined.
27declined_cash_withdrawal
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Status of the card I ordered.
12card_arrival
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I transferred some money but it is yet to arrive.
6balance_not_updated_after_bank_transfer
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I was wondering if there were any discounts offered for frequent currency exchanges?
32exchange_charge
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I would like to cancel a payment. I purchased something several days ago and i still have not received it.
52request_refund
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I'm just wondering when my card will get here.
13card_delivery_estimate
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Do you know why my card payment was reverted?
53reverted_card_payment?
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Is my card broken?
15card_not_working
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I am being charged a transfer fee aren't they free?
64transfer_fee_charged
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There's a refund missing from my statement
0Refund_not_showing_up
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Will I get charged for topping off my card?
57top_up_by_card_charge
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What would make a decline message show up during a transfer?
28declined_transfer
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Why isn't my virtual card working?
72virtual_card_not_working
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What is needed to prove my identity?
69verify_my_identity
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I asked for a refund last week but nothing has happened yet, can you help me please?
0Refund_not_showing_up
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I am waiting for a pending money transfer to process.
49pending_transfer
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Can I freeze my card right now?
23compromised_card
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I see a cash withdrawal that I did not perform.
21cash_withdrawal_not_recognised
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