text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
Cash deposit to my account but it has not appeared. | 7balance_not_updated_after_cheque_or_cash_deposit
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Why doesn't my disposable virtual card work? | 72virtual_card_not_working
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Can I transfer money to a beneficiery? | 8beneficiary_not_allowed
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I'm trying to transfer money to another country. It's just pending and not sending. My account details are correct. Please help me. | 49pending_transfer
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what do i do if my verification failed | 68unable_to_verify_identity
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Is cash good to top up with? | 58top_up_by_cash_or_cheque
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I need a fast transfer from China? How fast will it be? | 67transfer_timing
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Why isn't my top up working using my saved American Express in ApplePay? | 3apple_pay_or_google_pay
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My money transfer has not arrived. | 66transfer_not_received_by_recipient
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How do I transfer funds from my American Express into my account? | 54supported_cards_and_currencies
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I am missing a refund. | 0Refund_not_showing_up
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Please, activate my card | 1activate_my_card
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top-up is slow to process | 48pending_top_up
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I am experiencing difficulty providing my identity. | 68unable_to_verify_identity
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How long until my transfer will be available to me | 6balance_not_updated_after_bank_transfer
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How can I check to see if my top-up worked? | 59top_up_failed
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I have a disposable virtual card here, so would you tell me what to do with it? | 38get_disposable_virtual_card
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Why do you require so many identity details? | 74why_verify_identity
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why isnt top up working | 59top_up_failed
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What will happen if I want to add money using an international card? Will I run into any fees? | 57top_up_by_card_charge
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How do I use contactless payments? | 24contactless_not_working
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I asked for 100 but only got 20. | 75wrong_amount_of_cash_received
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My card payment did not work. | 26declined_card_payment
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My disposable virtual card was rejected by the merchant, please help? | 72virtual_card_not_working
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I followed the instructions to transfer money using my card, but then the money disappeared and I don't know what happened. | 62topping_up_by_card
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I was charged for a cash withdrawal. | 20cash_withdrawal_charge
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Do you have a list of countries you operate in? | 25country_support
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My top-up was reverted, why did this happen? | 61top_up_reverted
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When will my top-up process? | 48pending_top_up
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How do I go forth on verifying my identity? | 69verify_my_identity
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What businesses accept this card? | 11card_acceptance
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What is the reason my transfer was declined? | 28declined_transfer
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There are transactions I didn't make, someone else must have used my card. | 23compromised_card
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I need to change my pin but I am on the road. | 22change_pin
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Can you tell me if my top-up has been cancelled? | 61top_up_reverted
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I want to add money but don't know what currencies you accept, can you tell me? | 54supported_cards_and_currencies
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Will I be able to get a disposable virtual card as well? | 38get_disposable_virtual_card
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Why does the top-up need verification? | 71verify_top_up
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For how long will my transfer be pending? | 49pending_transfer
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If I request that my funds be held, what currencies do you use? | 37fiat_currency_support
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I transferred money yesterday, but it still isn't available? | 49pending_transfer
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has my top-up has been cancelled | 61top_up_reverted
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I need to validate the source of my funds. | 70verify_source_of_funds
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I purchased an item and the exchange rate I was given was incorrect. | 18card_payment_wrong_exchange_rate
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Why was the exchange rate incorrect for an item I recently bought? | 18card_payment_wrong_exchange_rate
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I was charged for something I didn't expect | 64transfer_fee_charged
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What do I do if my virtual card won't work. | 72virtual_card_not_working
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Can you look into my top up please. I made it over three hours ago and yet it's still pending. | 48pending_top_up
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I believe my money did not go through with my top up, was there a problem on your end? | 61top_up_reverted
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What countries are you currently in? | 25country_support
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I'm not sure where my phone is, I think someone stole it or it's lost. | 43lost_or_stolen_phone
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I ordered my card 2 weeks ago and it still isn't here? What do I do? | 12card_arrival
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Will you accept my other card from the U.S.? | 54supported_cards_and_currencies
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My card won't work. | 15card_not_working
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When will I see the cash I deposited this morning as available? | 7balance_not_updated_after_cheque_or_cash_deposit
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Help me. My card doesn't work. | 15card_not_working
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Somehow I am missing my card. What should I do? | 42lost_or_stolen_card
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I'm running out of money, can I auto top up? | 5automatic_top_up
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I think someone got my card details and used it because there are transactions i don't recognize. What do I do now? | 23compromised_card
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Why isn't my transfer not going through? I keep getting an error message. | 8beneficiary_not_allowed
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What is a pending payment? | 46pending_card_payment
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1.271484375,
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] |
What all is needed to verify the top-up card? | 71verify_top_up
| [
-0.8310546875,
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] |
I see my top-up was canceled, but why? | 61top_up_reverted
| [
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] |
Someone stopped my payment | 53reverted_card_payment?
| [
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] |
When my card expires what happens to my account? | 10card_about_to_expire
| [
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] |
Something is wrong with my password. | 45passcode_forgotten
| [
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] |
how do VR cards work | 38get_disposable_virtual_card
| [
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] |
I got my new card but I am not sure if it need s activated and how? | 1activate_my_card
| [
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What do I need to do to activate my new card? | 1activate_my_card
| [
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] |
Is there a limit on top-ups? | 60top_up_limits
| [
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] |
Why isn't my virtual card working? | 72virtual_card_not_working
| [
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Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP? | 52request_refund
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Why has my payment not gone through? | 46pending_card_payment
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WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back? | 19card_swallowed
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Can I open an account for a child? | 2age_limit
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I have a payment I didn't do | 17card_payment_not_recognised
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Is there an option to have a virtual card? | 41getting_virtual_card
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May I choose between Visa and Mastercard? | 73visa_or_mastercard
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Hi, I have been overcharged for my payment last Saturday. I guess exchange rate was wrong. | 18card_payment_wrong_exchange_rate
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Can I change to another currency? | 34exchange_via_app
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Fix your system. I can't make transfers, I've tried like 5 times already. | 36failed_transfer
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Top up on my Google Pay isn't working. | 3apple_pay_or_google_pay
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Is there a limit when using auto top-up? | 5automatic_top_up
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The ATM did not allow me to withdraw | 27declined_cash_withdrawal
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Why is there a charge on my account for taking out cash? | 20cash_withdrawal_charge
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My card is about to expire. How do I get a new one? | 10card_about_to_expire
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How can I unlock the pin? | 50pin_blocked
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I found an unauthorized card payment | 17card_payment_not_recognised
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I want a refund because my package has been taking too long to arrive. How do I go about doing that? | 52request_refund
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How do I transfer money to my account? | 65transfer_into_account
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Why was I charged an extra fee when using a card? | 16card_payment_fee_charged
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how do i get a virtual card? | 41getting_virtual_card
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I would like to add money to my account through my American Express. | 54supported_cards_and_currencies
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I want to know why I have been unable to withdrawn funds. | 27declined_cash_withdrawal
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Where can I get a virtual card? | 41getting_virtual_card
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Why did I get a message saying that my transfer is not possible? I have done this before no problem. Please fix. | 8beneficiary_not_allowed
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I can't see my latest bank transfer | 6balance_not_updated_after_bank_transfer
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The top-up has a definite problem! I regularly use your service and haven't had a problem before, but now the top-up just shows pending. Please tell my why it continues to show pending. | 48pending_top_up
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Can you help my fix my contactless? | 24contactless_not_working
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Can you let me know if Visa is among the card scheme assignments? | 73visa_or_mastercard
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