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[{"content": "AMEX GBT\nSBP\nSmart Booking Platform\nUser Guide\nDocument Edition:\n28 May 2024\nV3.0", "meta": {"page_number": 1}}, {"content": "Table of Contents\nDocument History ............................................................................................. 5\nSmart Booking Platform Overview................................................................. 10\nSBP Launch..................................................................................................... 11\nWELCOME SCREEN........................................................................................................................ 11\nWELCOME/MAIN MENU .................................................................................................................. 12\nSBP Management ............................................................................................ 13\nSIZING AND POSITION .................................................................................................................... 13\nCOPY & PASTE................................................................................................................................ 14\nMulti Agency Management ............................................................................. 15\nVIEW YOUR CURRENT AGENCY .................................................................................................... 15\nCHANGE AGENCY .......................................................................................................................... 15\nActions Menu .................................................................................................. 16\nShortcuts ......................................................................................................... 17\nNew Booking \u2013 Profile Module ....................................................................... 18\nCREATE A NEW BOOKING ............................................................................................................. 18\nFIND CALLER \u2013 SABRE .................................................................................................................. 19\nSELECTED TRAVELLERS \u2013 SABRE ............................................................................................... 21\nFIND PROFILED TRAVELLER \u2013 SABRE ......................................................................................... 22\nTRAVELLER INFORMATION \u2013 SABRE............................................................................................ 24\nFIND CALLER \u2013 AMADEUS ............................................................................................................. 27\nSELECTED TRAVELLERS \u2013 AMADEUS .......................................................................................... 29\nFIND PROFLILED TRAVELLER \u2013 AMADEUS .................................................................................. 30\nTRAVELLER INFORMATION \u2013 AMADEUS ...................................................................................... 32\nUNPROFLILED TRAVELLER ........................................................................................................... 35\nMULTI PASSENGER PNR ................................................................................................................ 41\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.1\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 2}}, {"content": "DUAL SERVICING............................................................................................................................ 42\nTWO FACTOR AUTHENTICATION................................................................................................... 43\nNo GBTGUID Process ..................................................................................... 45\nWorkbench ...................................................................................................... 47\nWORKSPACE SUMMARY ................................................................................................................ 48\nSBP Workspace .............................................................................................. 50\nRECOMMENDER \u2013 TEXT................................................................................................................. 51\nRECOMMENDER \u2013 DYNAMIC \u2013 AIR................................................................................................ 52\nRECOMMENDER \u2013 DYNAMIC \u2013 CAR .............................................................................................. 53\nRECOMMENDER \u2013 DYNAMIC \u2013 SEATS .......................................................................................... 55\nPNR STATUS ................................................................................................................................... 56\nRun Missing FF Check for OBT PNR ............................................................. 58\nReinstate Airline Cards and Tracking Codes from Profile ............................ 59\nPricing Module \u2013 Amadeus............................................................................. 60\nPRICING QUALIFIERS ..................................................................................................................... 62\nALTERNATIVE ITINERARY QUALIFIERS ........................................................................................ 63\nTICKETING QUALIFIERS................................................................................................................. 64\nAIR MI .............................................................................................................................................. 65\nPricing Module \u2013 Sabre .................................................................................. 66\nPRICING QUALIFIERS ..................................................................................................................... 68\nALTERNATIVE ITINERARY QUALIFIERS ........................................................................................ 69\nTICKETING QUALIFIERS................................................................................................................. 70\nAIR MI .............................................................................................................................................. 72\nOffers Module.................................................................................................. 73\nCREATING OFFERS ........................................................................................................................ 74\nVIEWING & MANAGING OFFERS.................................................................................................... 76\nMANUALLY CONFIRMING/BOOKING OFFERS............................................................................... 77\nEnd Module ..................................................................................................... 78\nEND MODULE SECTION STATUS ................................................................................................... 79\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.2\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 3}}, {"content": "DK/ACCOUNT NUMBER.................................................................................................................. 80\nTRAVELLER MI................................................................................................................................ 80\nAIR MI .............................................................................................................................................. 81\nRAIL MI ............................................................................................................................................ 82\nHOTEL MI......................................................................................................................................... 82\nCAR MI............................................................................................................................................. 83\nFORM OF PAYMENT ........................................................................................................................ 83\nFARE RULES ................................................................................................................................... 84\nRAIL DISPLAY RULES ..................................................................................................................... 84\nALTERNATIVE FARE ....................................................................................................................... 85\nTRAVEL DOCUMENTS .................................................................................................................... 85\nDOCUMENT DELIVERY ................................................................................................................... 86\nMAX ID ............................................................................................................................................. 86\nBRANCH ID-G6 ................................................................................................................................ 86\nBOOKING SUMMARY ...................................................................................................................... 87\nEND OPTIONS ................................................................................................................................. 88\nBooking ............................................................................................................................................ 88\nOffers PNR ........................................................................................................................................ 88\nView Bookings ................................................................................................ 89\nFROM SBP....................................................................................................................................... 89\nFROM GDS ...................................................................................................................................... 91\nView Profile ..................................................................................................... 92\nFROM SEARCH RESULTS............................................................................................................... 92\nFROM WORKSPACE ....................................................................................................................... 92\nTRAVELLER PROFILE DISPLAY ..................................................................................................... 93\nUPDATE PROFILE ........................................................................................................................... 93\nMy Bookings ................................................................................................... 94\nQuick Links ..................................................................................................... 96\nSettings ........................................................................................................... 97\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.3\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 4}}, {"content": "About ............................................................................................................... 98\nDOCUMENTATION ........................................................................................................................... 98\nCOPY INFO ...................................................................................................................................... 98\nSBP Prerequisites ........................................................................................... 99\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.4\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 5}}, {"content": "Document History\nVersion Author Date Comments\n1.0 Amanda Cook 10/01/2020\n1.1 Amanda Cook 10/01/2020 Corrected typo\n1.2 Amanda Cook 25/03/2020 Updated DK Number logic in terms of pre-populating.\nUpdated Workspace section with new booking flow logic\nN/A option added to segment item in PNR Status Module\nAdded ticketing date logic to the End Module.\nAdded detail to unmanaged PNR Criteria\nAdded \u2018Update Profile\u2019 link from \u2018View Profile\u2019 link\nUpdate meaning of black and white \u2018suitcase\u2019 icons in My\nBookings\n1.3 Amanda Cook 06/04/2020 Updated Profile Module to include Statement Information\nUpdated Settings to include Theme\n1.4 Amanda Cook 19/08/2020 A number of images have been updated to reflect changes.\nAdded Multi Agency Management\nNew Booking \u2013 Profile Module - Profiled Traveller \u2013 Added Sub\nOrganisation to search criteria\nDual Servicing section added to Profile Module section\nTwo Factor Authentication section added to Profile Module\nsection\nWorkbench \u2013 To Do List \u2013 Removed as obsolete and reworded to\nfit with current SBP booking process\nRecommender Module \u2013 Dynamic Policy added\nEnd Module \u2013 Can now change DK/Account Number\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.5\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 6}}, {"content": "End Module \u2013 Traveller email address can now be deselected for\nInvoice/Itinerary\nEnd Module \u2013 Compleat end option now called \u2018Ticketing\u2019\nBookings created using an unprofiled traveller template can now\nbe managed up to 180 (originally 30 days)\nSBP Pre-Requisites section added\n1.5 Amanda Cook 20/10/2020 New Booking \u2013 Profile Module \u2013 Profiled Traveller \u2013 New icon\ntoolbar detail added\nNew Booking \u2013 Profile Module \u2013 Unprofiled Traveller \u2013 New icon\ntoolbar detail added\nUpdated all images to show new icon toolbar where relevant\nSBP Workspace \u2013 Recommender Text \u2013 Updated re policy\navailable from Identify Traveller and Unprofiled Traveller\nTemplate List screens\nSBP Workspace \u2013 Recommender Text \u2013 Image updated to reflect\nremoval of information from traveller preferences (now found in\nprofile)\nEnd Module \u2013 Image updated to reflect inclusion of \u2018Change Max\nID\u2019 option\nView Profile \u2013 Image updated to reflect inclusion of new\ninformation\nView Profile \u2013 Unmask credit card number\n1.6 Amanda Cook 02/03/2021 Removed any mention of mandatory mobile phone number\nAddition of the Pricing Module\nUpdate of all images to include Pricing Module icon where\napplicable\n2.0 Amanda Cook 27/05/2021 SBP V3 including Amadeus\nManaging SBP \u2013 Sizing & Positioning / Copy & Paste\nUpdate of images to account for V3 changes where applicable\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.6\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 7}}, {"content": "Profiled Traveller option in Profile Module changed to Profiled\nTraveller Sabre\nProfiled Traveller Amadeus added as option in Profile Module\nAmadeus Airline Tracking Codes added\nPricing Module layout changed\n2.1 Amanda Cook 16/06/2021 Offers Module added\nChanges to End Module section to reference differences seen\nwhen Offers have been added to a PNR\n2.2 Amanda Cook 16/09/2021 Actions Menu added (updated all related images)\nTravel Vitals added\n2.3 Amanda Cook 07/02/2022 Update image to show Corporation Notes in Workspace\nImage added to show Shell PNR Warnings message\nEnd Module Phase 2 enhancements\nUpdate of SBP Prerequisites\n2.4 Amanda Cook 06/06/2022 Update of \u2018Welcome\u2019 screen images\nUpdate all images to account for Profile Phase 2 changes where\napplicable.\nFind Caller options\nUnprofiled Traveller Template changes to search\nCreate additional shell PNRs for the same traveller\nChanges to Traveller Information screen \u2013 reordering of\nfields/mandatory MI/Salesforce ID\nNo GBTGUID Process\n2.5 Amanda Cook 24/08/2022 Change Agency - added screen shot to demonstrate selected\nagency\nNew Booking \u2013 Profile Module \u2013 Find Caller Sabre/Find Caller\nAmadeus \u2013 changed image to show new wording \u2018Book travel for\u2019\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.7\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 8}}, {"content": "New Booking \u2013 Profile Module \u2013 Traveller Info Sabre/Traveller\nInfo Amadeus \u2013 changed text to indicate that MI at Profile\nModule stage will not be mandatory\nAdded Run Missing FF Check for OBT PNR \u2013 Sabre only\nNew Booking \u2013 Profile Module \u2013 Traveller Info Sabre/Traveller\nInfo Amadeus - changed text SalesForce ID to now read\nSalesForce Case Number\nEnd Module \u2013 Travel Documents \u2013 image updated to show\nIssuing Country for Redress and Known Traveller Numbers\nEnd Module \u2013 Hotel MI \u2013 added text re Compare Rate option\nList of Shortcuts added\n2.6 Amanda Cook 24/03/2023 Pre-requisites updated\nNew Booking \u2013 Profile Module \u2013 Find Caller Sabre \u2013 Updated to\nshow Client ID\nNew Booking \u2013 Profile Module \u2013 Find Caller Amadeus \u2013 Updated\nto show Client ID\nNew Booking \u2013 Profile Module \u2013 Traveller Information Sabre \u2013\nUpdated to show Booking PCC\nSBP Workspace \u2013 Section added \u2018Recommender Dynamic\nSEATS\u2019, for Traveller Preferences prompt when requesting seat\nmap\nPricing Module Updated \u2013 New screens and no including\nAmadeus\n2.7 Amanda Cook 27/03/2023 Unprofiled Traveller \u2013 Traveller Type\nMulti Passenger\n2.8 Amanda Cook 17/04/2023 New Booking \u2013 Profile Module \u2013 Find Caller Sabre \u2013 Updated to\nremove Client ID\nNew Booking \u2013 Profile Module \u2013 Find Caller Amadeus \u2013 Updated\nto remove Client ID\n2.9 Amanda Cook 17/05/2023 View Profile \u2013 Updated screen to show Client ID\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.8\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 9}}, {"content": "2.10 Amanda Cook 20/12/2023 Correction of typos\nText added to SBP Workspace Recommender Text to include\n\u2018Direct Bill Number\u2019\nText added to End Module \u2013 Booking Summary to indicate use is\noptional\nRemoval of Travel Vitals \u2013 No longer supported.\nLinks to End Module and Pricing Module now available directly\nfrom the Workspace\n3.0 Amanda Cook 28/05/2024 Update to new template\nOffers \u2013 removed \u2018Amadeus only\u2019 text\nEnd Module \u2013 Traveller MI \u2013 updated Split MI\nEnd Module \u2013 Added Ticketing Date section\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.9\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 10}}, {"content": "Smart Booking Platform Overview\nSmart Booking Platform (SBP) is a framework consisting of several modules and\nworkflows that work alongside the GDS terminal and apply GDS standard formats.\nWhat is The application of both a PNR and profile global standard allows GBT to deliver a\nSBP? consistent service to the customer, whilst allowing the Travel Counsellor to work to\nmaximum operational efficiency.\n\u2022 Standard PNR formats per GDS\n\u2022 Standard traveller profile standard per GDS\nKey \u2022 Common global working practice\nBenefits \u2022 Operational efficiency\n\u2022 Greater alignment of Travel Counsellor tools\n\u2022 Profile\n\u2022 Pricing\n\u2022 Offers\n\u2022 End\nSBP\n\u2022 Recommender\nModules\n\u2022 Status\n\u2022 My Bookings\n\u2022 Quick Links\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.10\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 11}}, {"content": "SBP Launch\nWELCOME SCREEN\nOnce SBP has been launched it will open to the side of your screen and will remain inactive until you have signed\ninto at least one SBP compatible GDS.\nOnce both SBP has been launched and an SBP compatible GDS has been logged in, the Welcome screen and\nmain menu will be displayed.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.11\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 12}}, {"content": "WELCOME/MAIN MENU\nThe Welcome screen is the home of the Main Menu.\nEach of the menu items will be covered throughout this guide.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.12\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 13}}, {"content": "SBP Management\nSIZING AND POSITION\nTo manage the sizing and position of your SBP screen, right click the top of the screen to display a context menu.\nOption Instruction for Use\nRestore This option will only be enabled if SBP has previously been minimised. Right click the\nminimised item then select Restore to restore it\nMove N/A\nSize Click Size then drag the left or right borders of SBP to make the SBP screen narrower\nor wider as required\nMinimise Click Minimise to minimise SBP to the bottom of your screen.\nAlso see Restore\nMaximise N/A\nDock to Right SBP naturally sits on the right of the GDS but if it has been moved then select Dock to\nright to reposition on the right.\nDock to Left SBP naturally sits on the right of the GDS but can be moved to the left if required.\nSelect Dock to left to reposition on the left.\nClose Select Close to close SBP\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.13\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 14}}, {"content": "COPY & PASTE\nWhere the copy functionality is available, hovering to the right of a field will display\na Copy to Clipboard icon. Click the icon to copy text. CTRL + V will allow the\ncopied text to be pasted elsewhere.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.14\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 15}}, {"content": "Multi Agency Management\nIf your Travel Counsellor profile has been associated to multiple Connect Client agencies, when initially accessing\nSBP you will be presented with the My Agencies screen requesting you select the agency you wish to use.\nYou will only be shown a choice of the agencies your\nTravel Counsellor profile has been associated to.\nClick the agency you wish to work in.\nOnce selected, you will be placed back at the generic\nWelcome screen and will only have access to those\ncorporations associated to your chosen agency. The\nagency selected will be retained by SBP until you elect to\nchange it.\nVIEW YOUR CURRENT AGENCY\nThe agency you are currently working in will be shown at the bottom of the SBP screen if you are attached to\nmultiple agencies.\nCHANGE AGENCY\nTo change the agency you are working in, click the Agency shown at the bottom of the screen as shown in the\nimage above.\nYou will be presented with the initial My Agencies screen\nwhere you should select the alternative agency required.\nThe agency already selected will be indicated.\nOnce selected, you will be placed back at whichever\nscreen you left in order to change your agency and will\nnow only have access to those corporations associated to\nyour newly chosen agency.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.15\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 16}}, {"content": "Actions Menu\nEach screen has certain permitted actions that may be performed from that area of SBP. To view permitted\nactions, click the icon in the top right of the screen to access the Actions Menu.\nActions available to you from the area of SBP you\nare in will be displayed.\nClick the item in the menu to perform that action.\nEach menu item will have a prescribed shortcut presented alongside. If you prefer, rather than opening the menu\nand clicking on the action item, you can perform that action by making the shortcut entry. When making shortcut\nentries it is important to remember the shortcut must be relevant to and permissible from the screen you are on (if\nit cannot be found in the Actions Menu for that screen then it is not relevant or permissible). It is also important to\nensure SBP has focus in order for the shortcut command to work as expected. To give SBP focus, either click in\nSBP using the mouse, or make the shortcut entry ALT+S prior to making your required shortcut command.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.16\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 17}}, {"content": "Shortcuts\nIt is possible to use keyboard short cuts to launch SBP modules and functionality. Shortcuts will only work if the\nmodule or functionality in question is accessible from the screen you are currently on and if SBP has \u2018focus\u2019. In\norder to place focus on SBP either click on the SBP screen or use the keyboard command ALT+S\nShortcut Module/Function\nALT+A Run Missing FF Check for OBT PNR (Sabre)\nReinstate Airline Cards & Tracking Codes from Profile (Amadeus)\nALT+B View Bookings\nALT+C Change Agency\nALT+D Add Offers\nALT+E End Module\nALT+F Pricing Module\nALT+H HMP\nALT+I Verify Identify (2 Factor Authentication)\nALT+K Knowledge management\nALT+L Quick Links\nALT+N New Booking\nCTRL+N\nALT+O Offers Module\nALT+P View Policy\nALT+S Place focus on SBP\nALT+T View Traveller Profile\nCTRL+W Redirect to Workbench\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.17\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 18}}, {"content": "New Booking \u2013 Profile Module\nCREATE A NEW BOOKING\nTo create a booking for a profiled traveller, select Workbench from the main SBP menu.\nIf no workspaces are currently in use, SBP will take you to the Workbench and assume you wish to start a new\nbooking by immediately opening a new Workspace at the Find Caller screen.\nIf Workspaces are already in use, SBP will take you to the Workbench where you must either select New\nBooking from the Actions Menu or use the shortcut ALT+N\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.18\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 19}}, {"content": "FIND CALLER \u2013 SABRE\nThe \u2018Profiled 1S\u2019 option must be selected to search for a Sabre profiled caller. For Amadeus, see FIND CALLER\n\u2013 AMADEUS\nTo search for a caller\u2019s profile, type any one or combination of the following separated with a space into the\nSearch field:\n\u2022 Traveller Last Name\n\u2022 Traveller First Name\n\u2022 Corporation\n\u2022 Organisation\n\u2022 Sub Organisation\n\u2022 Phone Number\n\u2022 Email Address\n\u2022 Employee ID\n\u2022 Booking PCC\nTo clear the typed search criteria from the Search field at any time, click Clear.\nResults returned will be displayed based on permissions granted to you in terms of corporations affiliated to your\nagency and may include similar names rather than exact matches.\nIf the caller profile required is not returned in the offered results, please add more qualifying criteria to narrow the\nresponses received or select the No Caller Profile option which will take you directly to the Find Traveller Screen,\nsee FIND PROFILED TRAVELLER - SABRE\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.19\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 20}}, {"content": "Click the desired result in order to identify the caller.\nThe caller\u2019s name will be displayed.\nThe full Corporation name will be displayed.\nThe applicable organisation will be displayed where\nrelevant.\nTelephone numbers and the business email address\nreturned from the caller\u2019s profile will be displayed.\nIf an alternative profile is desired, click the icon in the\nupper left corner to go back.\nA list of known travellers (Book travel for) will be presented.\nAt a minimum this will include the option of \u2018Caller\u2019.\nSelect as many of the known travellers as relevant for this\ntrip - you will only be limited by the number of vacant GDS\nwork areas available. It is acceptable to select none of the\nknown travellers including the caller if none are travelling.\nClick Next to proceed with this caller whether Known Travellers have been selected or not.\nIf known travellers have been selected, they will be added to a list of selected travellers, see SELECTED\nTRAVELLERS\nIf no known travellers have been selected, you will have been taken directly to the Find Traveller Screen, see\nFIND PROFILED TRAVELLER - SABRE\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.20\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 21}}, {"content": "SELECTED TRAVELLERS \u2013 SABRE\nOnce Travellers have been selected, either from the list of known travellers against the caller, by searching for a\ntraveller profile, or by the use of an unprofiled traveller template they will be added to a list of selected travellers.\nTo halt the booking process and empty the list, click the X\nicon in the upper right corner.\nTo remove a single selected traveller from the list, click the\nicon against the relevant traveller\u2019s name item in the\nlist.\nIt will be necessary to confirm your desire to remove a\ntraveller before action is taken by the system.\nTo create more than 1 booking for a traveller, increase the number count next to the applicable traveller\n- you will only be limited by the number of vacant GDS work areas available.\nTo select a second or subsequent traveller, click the Add button and repeat the process, see FIND PROFILED\nTRAVELLER - SABRE. Separate bookings will be created for each traveller in the selected list.\nOnce all required travellers have been selected, click Next to be taken to the Traveller Information screen, see\nTRAVELLER INFORMATION - SABRE\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.21\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 22}}, {"content": "FIND PROFILED TRAVELLER \u2013 SABRE\nThe \u2018Profiled 1S\u2019 option must be selected for a Sabre profiled traveller. For Amadeus using Amadeus profiles, see\nFIND PROFILED TRAVELLER - AMADEUS\nTo return to the Workbench at any time click the X icon in the upper right corner.\nTo search for a traveller\u2019s profile, type any one or combination of the following separated with a space into the\nSearch field:\n\u2022 Traveller Last Name\n\u2022 Traveller First Name\n\u2022 Corporation\n\u2022 Organisation\n\u2022 Sub Organisation\n\u2022 Phone Number\n\u2022 Email Address\n\u2022 Employee ID\n\u2022 Booking PCC\nTo clear the typed search criteria from the Search field at any time, click Clear.\nResults returned will be displayed based on permissions granted to you in terms of corporations affiliated to the\nagency you are associated to may include similar names rather than exact matches.\nIf the traveller profile required is not returned in the offered results, add more qualifying criteria to narrow the\nresponses received.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.22\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 23}}, {"content": "Click the desired result in order to identify the traveller.\nThe traveller\u2019s name will be displayed along with the GDS and applicable\nbooking PCC.\nThe full Corporation name will be displayed.\nThe applicable organisation will be displayed where relevant.\nTelephone numbers and the business email address returned from the\ntraveller\u2019s profile will be displayed.\nIf an alternative profile is desired, click the icon in the upper left\ncorner to go back.\nClick Select to proceed with this traveller, see SELECTED TRAVELLERS - SABRE\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.23\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 24}}, {"content": "TRAVELLER INFORMATION \u2013 SABRE\nField Instruction for Completion/Use\nDate of Birth This will be pre-populated from the traveller profile if available and cannot be changed.\nIf not pre-populated these fields require mandatory completion.\nGender This will be pre-populated from the traveller profile if available and cannot be changed.\nIf not pre-populated this field requires mandatory completion.\nDK/Account Number This will be pre-populated from Connect Client if a default DK number exists relevant to\nthe traveller\u2019s corporation or organisation.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.24\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 25}}, {"content": "You may change this if required by selecting an alternative from the dropdown where\navailable.\nTelephone Numbers These will be pre-populated from the traveller profile if available.\nIt is possible to deselect any numbers not required to appear in this booking and by\nclicking on Add provide additional numbers for this instance.\nEmail Address This will be pre-populated with the business email address from the traveller profile\nwhere available.\nIf not pre-populated this field requires mandatory completion.\nManagement Editable Management Information fields will be displayed for completion.\nInformation (MI)\nIt will be possible to bypass the completion of MI marked as mandatory. All mandatory\nMI MUST be completed at the End Module stage.\nStatement Editable fields will be displayed for completion where such information is required.\nInformation\nThe completion of statement information is mandatory where required and it will not be\npossible to amend this information in SBP later in the process.\nTraveller and These will be pre-populated from the traveller profile (traveller) and/or from Connect\nCorporate Forms of Client (corporate) where available.\nPayment\nForms of payment will be identified by the traffic type they are assigned to in\nProfile/Connect Client, with the Primary Air form of payment marked as selected for this\nbooking.\nIt is possible to choose an alternative form of payment for this booking from those\nprovided, or to deselect all suggested forms of payment and by clicking on Add provide\nan alternative credit card number for this instance.\nThe selection of a form of payment is optional.\nArranger Where a caller profile was earlier identified that information will be pre-populated.\nWhere a caller is yet to be identified it will be necessary to provide the arranger Name,\nName / Telephone\nTelephone Number, and Email Address.\nNumber / Email\nAddress The completion of arranger details is mandatory.\nBooking Method Select a booking method from the dropdown.\nThe selection of a booking method is mandatory\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.25\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 26}}, {"content": "Salesforce ID Where the Booking Method \u2018Email\u2019 has been selected, this additional field will be\ndisplayed for optional completion.\nBooking PCC Auto populated with the applicable booking PCC. If this field is updated with an\nalternative value, the shell PNR will be created in the newly added PCC.\nTraveller Notes Where present in the traveller profile, traveller notes will be shown.\nCorporation Notes Where present in the company configuration, corporation notes will be shown.\nOnce all mandatory information has been completed, a choice will be offered at the bottom of the screen, either:\nOR\nIf a traveller was added to the selected traveller list and is no longer required or where mandatory information\ncannot be completed, to remove them from the list, select Skip\nIf additional travellers need to be added to the PNR then the Additional Travellers option should be selected\n(see MULTI PASSENGER PNR). Where applicable, this option should be selected before Next or Build PNR\noptions are chosen.\nIf more than one traveller was added to the selected traveller list and/or more than one instance of a booking was\nrequested for a single traveller, the option of Next will be shown until traveller information has been completed for\nall. Select Next for the next set of traveller information needing completion to appear on screen.\nOnce all mandatory traveller information has been completed for all travellers, the Build PNR option will be\nreturned. To build shell PNRs for each of the travellers, select Build PNR\nFor the next steps in the process to create a PNR for a profiled traveller see the section entitled Workbench\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.26\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 27}}, {"content": "FIND CALLER \u2013 AMADEUS\nThe \u2018Profiled 1A\u2019 option must be selected to search for an Amadeus profiled caller. For Sabre, see FIND CALLER\n- SABRE\nField Instruction for Completion/Use\nProfiled 1A Add traveller last name or PIN\nCompletion of this field is mandatory\nFirst Name If populated will limit/refine the search results\nCompletion of this field is optional\nCompany Name If populated will limit/refine the search results\nCompletion of this field is optional\nType The default is PDN\nLeave selection as PDN to search your current OID (office ID) or specified OID (if\nOffice field is completed)\nChange to PDA to search all OIDs to which you have access\nOffice If populated will limit/refine the search results when used in conjunction with PDN as\ndescribed above\nCompletion of this field is optional\nTo clear the typed search criteria from the Search field at any time, click Clear.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.27\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 28}}, {"content": "If the caller profile required is not returned in the offered results, please add more qualifying criteria to narrow the\nresponses received or select the No Caller Profile option which will take you directly to the Find Traveller Screen,\nsee FIND PROFILED TRAVELLER \u2013 AMADEUS\nClick the desired result in order to identify the caller.\nThe caller\u2019s name will be displayed.\nThe full Corporation name will be displayed.\nThe applicable organisation will be displayed where relevant.\nTelephone numbers and the business email address returned from\nthe caller\u2019s profile will be displayed.\nIf an alternative profile is desired, click the icon in the upper left\ncorner to go back.\nWhere the caller is also travelling, select \u2018Caller\u2019.\nIf the caller is not travelling it is acceptable to leave this unchecked.\nClick Next to proceed with this caller whether the Known Traveller has been selected or not.\nIf the caller has been selected as the traveller, they will be added to a list of selected travellers, see SELECTED\nTRAVELLERS - AMADEUS\nIf the caller has not been selected as the traveller, you will have been taken directly to the Find Traveller Screen,\nsee FIND PROFILED TRAVELLER \u2013 AMADEUS\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.28\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 29}}, {"content": "SELECTED TRAVELLERS \u2013 AMADEUS\nOnce Travellers have been selected, either from the list of known travellers against the caller, by searching for a\ntraveller profile, or by the use of an unprofiled traveller template they will be added to a list of selected travellers.\nTo halt the booking process and empty the list, click the X\nicon in the upper right corner.\nTo remove a single selected traveller from the list, click the\nicon against the relevant traveller\u2019s name item in the\nlist.\nIt will be necessary to confirm your desire to remove a\ntraveller before action is taken by the system.\nTo choose to create more than 1 booking for a traveller, increase the number count next to the\napplicable traveller - you will only be limited by the number of vacant GDS work areas available.\nTo select a second or subsequent traveller, click the Add button and repeat the process, see FIND PROFILED\nTRAVELLER \u2013 AMADEUS. Separate bookings will be created for each traveller in the selected list.\nOnce all required travellers have been selected, click Next to be taken to the Traveller Information screen, see\nTRAVELLER INFORMATION \u2013 AMADEUS\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.29\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 30}}, {"content": "FIND PROFLILED TRAVELLER \u2013 AMADEUS\nThe \u2018Profiled 1A\u2019 option must be selected for an Amadeus profiled traveller. For Sabre, see FIND PROFILED\nTRAVELLER \u2013 SABRE\nTo return to the Workbench at any time click the X icon in the upper right corner.\nField Instruction for Completion/Use\nProfiled 1A Add traveller last name or PIN\nCompletion of this field is mandatory\nFirst Name If populated will limit/refine the search results\nCompletion of this field is optional\nCompany Name If populated will limit/refine the search results\nCompletion of this field is optional\nType The default is PDN\nLeave selection as PDN to search your current OID (office ID) or specified OID (if\nOffice field is completed)\nChange to PDA to search all OIDs to which you have access\nOffice If populated will limit/refine the search results when used in conjunction with PDN as\ndescribed above\nCompletion of this field is optional\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.30\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 31}}, {"content": "To clear the typed search criteria from the Search field at any time, click Clear.\nIf the traveller profile required is not returned in the offered results, add more qualifying criteria to narrow the\nresponses received.\nClick the desired result in order to identify the traveller.\nThe traveller\u2019s name will be displayed along with the GDS and\napplicable booking PCC.\nThe full Corporation name will be displayed.\nThe applicable organisation will be displayed where relevant.\nTelephone numbers and the business email address returned from\nthe traveller\u2019s profile will be displayed.\nIf an alternative profile is desired, click the icon in the upper\nleft corner to go back.\nClick Select to proceed with this traveller, see SELECTED TRAVELLERS \u2013 AMADEUS\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.31\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 32}}, {"content": "TRAVELLER INFORMATION \u2013 AMADEUS\nField Instruction for Completion/Use\nDate of Birth This will be pre-populated from the traveller profile if available and cannot be changed.\nIf not pre-populated these fields require mandatory completion.\nGender This will be pre-populated from the traveller profile if available and cannot be changed.\nIf not pre-populated this field requires mandatory completion.\nDK/Account Number This will be pre-populated from Connect Client if a default DK number exists relevant to\nthe traveller\u2019s corporation or organisation.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.32\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 33}}, {"content": "You may change this if required by selecting an alternative from the dropdown where\navailable.\nTelephone Numbers These will be pre-populated from the traveller profile if available.\nIt is possible to deselect any numbers not required to appear in this booking, only if\nthey are configured as optional move fields in the GDS profile. By clicking on Add is it\npossible to provide additional numbers for this instance.\nEmail Address This will be pre-populated with the business email address from the traveller profile\nwhere available.\nIf not pre-populated this field requires mandatory completion.\nManagement Editable Management Information fields will be displayed for completion.\nInformation (MI)\nIt will be possible to bypass the completion of MI marked as mandatory. All mandatory\nMI MUST be completed at the End Module stage.\nWhere configured as mandatory move in the GDS profile, fields will be displayed as\ncompleted and will not be permitted to be edited.\nTraveller and These will be pre-populated from the traveller profile (traveller) and/or from Connect\nCorporate Forms of Client (corporate) where available.\nPayment\nForms of payment will be identified by the traffic type they are assigned to in\nprofile/Connect Client, with the Primary Air form of payment marked as selected for this\nbooking where known.\nIt is possible to choose an alternative form of payment for this booking from those\nprovided, or to deselect all suggested forms of payment and by clicking on Add provide\nan alternative credit card number for this instance. These options are only possible if\nforms of payment are configured solely as optional move fields in the GDS profile.\nThe selection of a form of payment is optional.\nArranger Where a caller profile was earlier identified that information will be pre-populated.\nWhere a caller is yet to be identified it will be necessary to provide the arranger Name,\nName / Telephone\nTelephone Number, and Email Address.\nNumber / Email\nAddress The completion of arranger details is mandatory.\nBooking Method Select a booking method from the dropdown.\nThe selection of a booking method is mandatory\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.33\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 34}}, {"content": "Salesforce Case Where the Booking Method \u2018Email\u2019 has been selected, this additional field will be\nNumber displayed for optional completion.\nCorporation Notes Where present in the company configuration, corporation notes will be shown.\nOnce all mandatory information has been completed, a choice will be offered at the bottom of the screen, either:\nOR\nIf a traveller was added to the selected traveller list and is no longer required or where mandatory information\ncannot be completed, to remove them from the list, select Skip\nIf additional travellers need to be added to the PNR then the Additional Travellers option should be selected\n(see MULTI PASSENGER PNR). Where applicable, this option should be selected before Next or Build PNR\noptions are chosen.\nIf more than one traveller was added to the selected traveller list and/or more than one instance of a booking was\nrequested for a single traveller, the option of Next will be shown until traveller information has been completed for\nall. Select Next for the next set of traveller information needing completion to appear on screen.\nOnce all mandatory traveller information has been completed for all travellers, the Build PNR option will be\nreturned. To build shell PNRs for each of the travellers, select Build PNR\nFor the next steps in the process to create a PNR for a profiled traveller see the section entitled Workbench\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.34\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 35}}, {"content": "UNPROFLILED TRAVELLER\nIt will only be possible to make a booking for an unprofiled traveller if an applicable template has been created\nand formatted in Connect Client. If you are unable to locate a relevant template, you will not be able to book for\nthat traveller until such a template exists or until their traveller profile has been created.\nFrom the Find Traveller screen select the Unprofiled option.\nTo search for an unprofiled traveller template you must first find the applicable corporation. Add the name of the\ndesired corporation to the Search field. When searching, SBP will return results that begin with the criteria you\nhave added. For SBP to return results containing your search criteria anywhere in the corporation\u2019s name, prefix\nyour search criteria with an asterisk (*).\nTo clear the typed search criteria from the Search field at any time, click Clear.\nSBP will return a list of matching corporations.\nClick the desired corporation in order to identify if any unprofiled\ntraveller templates exist.\nIf no templates are found the following will be displayed.\nTo return to the corporation search results, click the icon in the upper left\ncorner.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.35\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 36}}, {"content": "Where templates are found results will be displayed as the Template Name followed by the Organisation name\nwhere applicable.\nUse the filter option to better help you find the template you are looking for.\nOnce identified, select the appropriate template.\nComplete the required information \u2013 some items cannot be changed and where this\nis the case SBP will prevent you from doing so.\nField Instruction for Completion/Use\nFirst Name Requires mandatory completion.\nLast Name Requires mandatory completion.\nTelephone Numbers These will be pre-populated from the unprofiled traveller template where applicable.\nManagement Editable Management Information fields will be displayed here that require mandatory\nInformation (MI) completion.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.36\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 37}}, {"content": "Once all required fields are completed, click Next to be taken to the Selected Traveller screen.\nOnce Travellers have been selected, either from the list of known travellers against the caller, by searching for a\ntraveller profile, or by the use of an unprofiled traveller template they will be added to a list of selected travellers.\nTo halt the booking process and empty the list, click the X\nicon in the upper right corner.\nTo remove a single selected traveller from the list, click the\nicon against the relevant traveller\u2019s name item in the\nlist.\nIt will be necessary to confirm your desire to remove a\ntraveller before action is taken by the system.\nTo choose to create more than 1 booking for a traveller, increase the number count next to the\napplicable traveller - you will only be limited by the number of vacant GDS work areas available.\nTo select a second or subsequent traveller, click the Add button and search for your next traveller (see FIND\nPROFILED TRAVELLER \u2013 SABRE or FIND PROFILED TRAVELLER \u2013 AMADEUS as applicable) or repeat the\nunprofiled traveller process to add another unprofiled traveller to the list. A separate PNR will be created for each\ntraveller in the selected list.\nOnce all required travellers have been selected, click Next to be taken to the Traveller Information screen.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.37\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 38}}, {"content": "Field Instruction for Completion/Use\nTraveller Type Requires mandatory completion. Default to Adult \u2013 select Child or Infant with Seat\nwhere appropriate to ensure correct information is added to the PNR.\nDate of Birth Requires mandatory completion.\nGender Requires mandatory completion.\nDK/Account Number This will be pre-populated from the unprofiled traveller template.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.38\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 39}}, {"content": "You may change this if required by selecting an alternative from the dropdown where\navailable.\nTelephone Numbers These will be pre-populated from the unprofiled traveller template where applicable.\nIt is possible to deselect any numbers not required to appear in this booking and by\nclicking on Add provide additional numbers for this instance.\nEmail Address This will be pre-populated with the business email address from the unprofiled traveller\ntemplate.\nManagement Editable Management Information fields will be displayed for completion.\nInformation (MI)\nThe completion of MI is mandatory where indicated.\nStatement Editable fields will be displayed for completion where such information is required.\nInformation\nThe completion of statement information is mandatory where required and it will not be\npossible to amend this information in SBP later in the process.\nTraveller Forms of These will be pre-populated from the unprofiled traveller template.\nPayment\nForms of payment will be identified by the traffic type they are assigned to in Profile,\nwith the Primary Air form of payment marked as selected for this booking.\nIt is possible to choose an alternative form of payment for this booking from those\nprovided, or to deselect all suggested forms of payment and by clicking on Add provide\nan alternative credit card number for this instance.\nThe selection of a form of payment is optional.\nArranger Where a caller profile was earlier identified that information will be pre-populated.\nName / Telephone Where a caller is yet to be identified it will be assumed that the arranger is the traveller.\nNumber / Email If this box is unchecked it will be necessary to provide the arranger Name, Telephone\nAddress Number, and Email Address.\nOR The selection of Arranger is Traveller OR the completion of arranger details is\nmandatory.\nArranger is Traveller\nSalesforce Case Where the Booking Method \u2018Email\u2019 has been selected, this additional field will be\nNumber displayed for optional completion.\nBooking Method Select a booking method from the dropdown.\nThe selection of a booking method is mandatory\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.39\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 40}}, {"content": "Corporation Notes Where present in the company configuration, corporation notes will be shown.\nOnce all mandatory information has been completed, a choice will be offered at the bottom of the screen, either:\nOR\nIf a traveller was added to the selected traveller list and is no longer required or where mandatory information\ncannot be completed, to remove them from the list, select Skip\nIf additional travellers need to be added to the PNR then the Additional Travellers option should be selected\n(see MULTI PASSENGER PNR). Where applicable, this option should be selected before Next or Build PNR\noptions are chosen.\nIf more than one traveller was added to the selected traveller list and/or more than one instance of a booking was\nrequested for a single traveller, the option of Next will be shown until traveller information has been completed for\nall. Select Next for the next set of traveller information needing completion to appear on screen.\nOnce all mandatory traveller information has been completed for all travellers, the Build PNR option will be\nreturned. To build shell PNRs for each of the travellers, select Build PNR\nFor the next steps in the process to create a PNR for a profiled traveller see the section entitled Workbench\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.40\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 41}}, {"content": "MULTI PASSENGER PNR\nGBT compliance regulations stipulate only one corporate traveller should exist in a single PNR. It is however\npermissible to create a PNR containing multiple passengers where only one is a corporate traveller and the rest\nare non-corporate or where all travellers are non-corporate.\nTo achieve this, start your booking as any other, i.e., attempt to identify the caller profile where possible, then add\na known traveller, search for a traveller profile, or compete the details for an unprofiled traveller.\nOnce the Traveller Information has been completed click found at the bottom of the screen.\nField Instruction for Completion/Use\nTraveller Type Ensure the correct Traveller Type is selected from the dropdown.\nFor Amadeus, the option of \u2018Infant without Seat\u2019 will only be offered and selectable\nwhen the traveller type added before it is an adult.\nFor Sabre, the option of \u2018Infant without Seat\u2019 will only be offered and selectable when\nthe number of infants without seat will not outnumber the traveller type adult.\nFirst Name Requires mandatory completion.\nLast Name Requires mandatory completion.\nDate of Birth Requires mandatory completion\nGender Requires mandatory completion\nIf more traveller names should be added to the PNR, select Add Traveller - once the PNR contains a total of 9\nnames, this option will no longer be presented.\nOnce all required names have been added, select Build PNR\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.41\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 42}}, {"content": "DUAL SERVICING\nAs a Travel Counsellor expected to manage customers serviced through SBP in addition to those customers still\nserviced via PE+, dual servicing will assist in terms of deciding which tool should be used to manage the booking\nfor the call you have accepted.\nIf the call is established to be from a OneGBT customer who should be serviced via SBP, the call will open in SBP\nat the Caller Details screen shown below:\nIt is possible to select a known traveller from those presented on this screen which will in turn be added to the\n\u2018Selected Travellers\u2019 screen. If the traveller you need to book for is not a known traveller of the caller, you should\nsearch for them via the traveller search process described in the previous pages of this guide.\nTo continue to the Select Travellers or Find Traveller screen as appropriate, click Select\nIf the call was initially routed to PE+ and then determined to be a OneGBT booking, it is possible for it to be\ntransferred back to SBP (see PE+ documentation for this process). In the instance a call is passed to SBP from\nPE+, the Identify Traveller screen is displayed where the traveller is known, or the Unprofiled Traveller Template\nscreen where the traveller is unknown. The booking process will continue from these screens as detailed in the\nprevious pages of this guide.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.42\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 43}}, {"content": "TWO FACTOR AUTHENTICATION\nTwo Factor Authentication (2FA) is a security process which allows you to verify the identity of a caller prior to\nPNR creation on an ad hoc basis. It is to be used when a caller\u2019s identity is in doubt, and you have been unable\nto confirm the caller\u2019s identity via profile elements at the point of profile selection.\nHaving reached the Identify Caller screen, if you feel identity is in doubt and\nwish the caller to be authenticated, select Verify Identity from the Actions\nMenu at the top right of the screen or use the shortcut ALT+I\nOnce selected the Verify Contact screen will be displayed, containing\nall telephone numbers and email addresses from the profile.\nIf a telephone number is selected it must be one that is able to\nreceive SMS messages and must contain a country code, either as\npart of the main number or in the separate country code box.\nOnce a method of contact is chosen, select Send Code\nThe caller will receive a message to their telephone or email address based\non the contact you selected.\nIf no code is received, you may choose to send a New Code\nThe caller must advise you of the code they were sent in order for you to\ncontinue with the booking.\nAdd the code they give you to the Enter Code field and if an incorrect\nverification code is added, an error message will be returned:\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.43\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 44}}, {"content": "If a correct verification code is added, you will be taken back to the existing Identify Caller screen containing a\nmessage indicating Two Factor Authentication Passed. The caller initial avatar from this point will be green to\nindicate the traveller has been authenticated:\nYou will now be able to continue with creating your booking as usual.\nA remark will be added to the GDS PNR for all travellers being booked by this caller at this time indicating the\ncaller has been authenticated.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.44\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 45}}, {"content": "No GBTGUID Process\nThe GBTBUID is the key that allows SBP to relate the booking on your screen back to the relevant client data in\nterms of policy, Mi, reason codes etc. Every booking that SBP creates will contain a GBTGUID and all bookings\nSBP is expected to manage must contain one also.\nWhere a booking has been made outside of SBP and does not contain the necessary GBTGUID, this will be\nrecognised and the No GBTGUID process will launch:\nWhen retrieving a booking that is identified as missing the\nGBTGUID, SBP will not display the traveller and company\ninformation in the Workspace but will instead display as shown\nwith the booking avatar presented in red.\nClick the Workspace - a message will be displayed confirming\nthe GBTGUID is missing.\nFrom here you will start to follow the unprofiled traveller process.\nTo search for an unprofiled traveller template you must first find\nthe applicable corporation. Add the name of the desired\ncorporation to the Search field. When searching, SBP will return\nresults that begin with the criteria you have added. For SBP to\nreturn results containing your search criteria anywhere in the\ncorporation\u2019s name, prefix your search criteria with an asterisk (*).\nTo clear the typed search criteria from the Search field at any time, click Clear.\nSBP will return a list of matching corporations.\nClick the desired corporation in order to identify if any unprofiled traveller\ntemplates exist.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.45\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 46}}, {"content": "Where templates are found results will be displayed as the Template\nName followed by the Organisation name where applicable.\nUse the filter option to better help you find the template you are\nlooking for.\nOnce identified, select the appropriate template.\nComplete the required information.\nSelect Next\nSBP will add a GBTGUID to your PNR and display the relevant traveller and\ncompany information in the workspace, see Workbench\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.46\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 47}}, {"content": "Workbench\nThe Workbench is the area of SBP that houses all bookings currently retrieved in GDS and those bookings yet to\nbe created or those that failed during creation.\nOnce Build PNR has been selected, you will see all items to be built listed on the \u2018Creating Shell PNR\u2019 screen.\nEach item on this list will be shown headed with the traveller name followed by the name of their corporation,\nalong with the applicable GDS and PCC.\nItems on this list shown against a plain grey avatar are shell PNRs in progress. SBP is attempting to\ncreate this PNR right now!\nShould a booking fail to build the grey avatar will ultimately be replaced with a red avatar containing a\ncross. Clicking on the item will give explanation as to the reason for the failure and allow you then the\noption to remove the item.\nFor the next steps in the process to create a PNR for a profiled/unprofiled traveller see the section entitled SBP\nWORKSPACE\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.47\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 48}}, {"content": "WORKSPACE SUMMARY\nWhen a new booking is successfully created in SBP it is retrieved in the relevant GDS and applicable PCC/OID in\nthe next available work area; it is simultaneously displayed in its own corresponding SBP Workspace.\nIf a single new booking is created, SBP will open the applicable Workspace for that PNR, with the booking in view\nin GDS. If multiple new bookings are created at the same time, SBP will open the applicable Workspace for the\nlast PNR created and display that PNR in GDS. See the section entitled SBP WORKSPACE\nAt any time, it is possible to return from the Workspace for an individual PNR to the Workspace Summary for all\nyour active PNRs by clicking the icon in the upper left corner.\nThe Workspace Summary is a list of all bookings currently being managed in\nGDS. Each item in the Workspace Summary will be headed with the traveller\nname, followed by the name of their corporation, and will be preceded by an\navatar representing the GDS work area in which that booking has been\nretrieved.\nWhere multiple GDS are in use for SBP, the Workbench will be split to\nrepresent the Workspaces relevant to each GDS.\nA blue avatar against an item in the Workspace Summary indicates that item corresponds to the PNR\nretrieved in your currently active GDS work area. This is the active SBP Workspace. Note: avatars\nagainst Sabre bookings will include the corresponding GDS work area, A, B, C etc., avatars against\nAmadeus bookings will not.\nA grey avatar against an item in the Workspace Summary indicates an item that is currently retrieved\nin GDS but is not in the currently displayed work area. This is a dormant SBP Workspace. Note:\navatars against Sabre bookings will include the corresponding GDS work area, A, B, C etc., avatars against\nAmadeus bookings will not.\nA red avatar against an item in the Workspace Summary indicates a problem. Often this may be due to SBP not\nrecognizing the booking in instances when the booking was not created using the correct PNR standard.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.48\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 49}}, {"content": "Ending or ignoring a booking in GDS will remove its corresponding item from the Workspace Summary.\nChanging work area directly in the GDS, will automatically change focus of the live SBP Workspace to that which\ncorresponds to the active GDS work area.\nClicking on a dormant item in the Workspace summary will change focus to that item making it the active\nWorkspace, and automatically change work area in GDS to that which corresponds to the active Workspace.\nSBP will then also take you into the Workspace for that booking.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.49\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 50}}, {"content": "SBP Workspace\nIf a single new booking is created SBP will automatically open the applicable Workspace for that PNR. If multiple\nnew bookings are created at the same time, SBP will open the applicable Workspace for the last PNR created.\nIf you are currently viewing the Workspace Summary, click on an item in the Workbench in order to display the\nSBP Workspace for that booking.\nThe traveller name, locator, GDS, and PCC or OID will be presented at the top of the Workspace.\nWhere the booking is for multiple passengers, a multi passenger icon will display below the\nlocator. Hovering over that icon will advise the names of the other travellers in the PNR.\nTo return to the Workspace Summary, click the i con in the upper left\ncorner.\nIn the event warnings were received from the GDS when the shell PNR\nwas created, these will be shown in their own expandable section at the\ntop of the SBP Workspace.\nClick on the section to view the warnings.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.50\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 51}}, {"content": "RECOMMENDER \u2013 TEXT\nThe purpose of the Recommender Module is to display policy and preferences throughout the booking process,\nassisting you in making correct and applicable choices when booking for your customer.\nFrom the SBP Workspace it will be possible to view corporate travel policy, preferences, negotiated rate codes\nand numbers, car direct bill number and knowledge management at any time you choose through the booking\nprocess. Simply access the relevant Workspace for your traveller, then select the area of Recommender you wish\nto view.\nWhere Knowledge Management exists that has been loaded solely in languages other than the user\u2019s desktop\ndefault language, the Travel Counsellor will be offered a dropdown to enable the display of that Knowledge\nManagement in one of the loaded languages if they chose. Select the required language from the presented\ndropdown.\nIt is also possible to view policy from various screens in SBP from the Actions Menu or by using the shortcut\nALT+P\nWhen policy is accessed from the Unprofiled Traveller Template List screen, corporate policy only will be\ndisplayed as there will be no traveller preferences to be shown.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.51\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 52}}, {"content": "RECOMMENDER \u2013 DYNAMIC \u2013 AIR\nThroughout the booking process, Recommender will launch to display information relevant to your GDS entries\nmade:\nAir commands made for availability, pricing and fare displays will trigger air related corporate travel policy,\npreferences, negotiated fare codes and knowledge management to be automatically displayed.\nWhere corporate air policy permitted cabin exists, in the instance an air availability entry is made, SBP will\nspecifically display those policies to assist you in making the correct choice in terms of class of service to book.\nOnce an air segment has been booked, the Recommender display will change to advise if your selection is:\nIn policy OR Out of Policy\nClicking the icon will display the full policy for the applicable region, i.e. international/domestic/market/all\nTo navigate away from the dynamically displayed Recommender information at any time, click the icon in\nthe upper left corner.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.52\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 53}}, {"content": "RECOMMENDER \u2013 DYNAMIC \u2013 CAR\nThroughout the booking process, Recommender will launch to display information relevant to your GDS entries\nmade:\nCar commands made for search, car location formats and car sell will trigger car related corporate travel policy,\npreferences, negotiated rate codes/numbers and knowledge management to be automatically displayed.\nWhere corporate car policy preferred, and non-preferred vendors exists, SBP will specifically display those\npolicies to assist you in making the correct choice in terms of vendor to book. If the car search entry made in\nGDS is general and not restricted to a particular vendor, the response will be as below:\nIf a car search entry is made that is vendor specific, or once a car segment has been booked, the Recommender\ndisplay will change to advise if your selection is:\nIn policy OR Out of Policy\nIf the vendor selected is neither specifically preferred or non-preferred, Recommender will advise neither in or out\nof policy.\nClicking the icon will display the full policy for the applicable region, i.e. international/domestic/market/all\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.53\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 54}}, {"content": "To navigate away from the dynamically displayed Recommender information at any time, click the icon in\nthe upper left corner.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.54\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 55}}, {"content": "RECOMMENDER \u2013 DYNAMIC \u2013 SEATS\nThroughout the booking process, Recommender will launch to display information relevant to your GDS entries\nmade:\nHaving sold a flight, native GDS seat map requests will trigger the Traveller Preferences to be automatically\ndisplayed, allowing the traveller seat preference to be viewed.\nTo navigate away from the dynamically displayed Recommender information at any time, click the icon in\nthe upper left corner.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.55\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 56}}, {"content": "PNR STATUS\nThe PNR Status Module allows you to assess the status of the PNR at a glance in terms of certain key pieces of\ninformation using a combination of text, colour codes and tool tips.\nThe colour coding against each element should at a glance allow you to establish which areas of the PNR may\nrequire your attention:\nNo attention required\nNon-urgent attention required\nUrgent attention required\nAttention not applicable\nWhile working a PNR you may see the status change if a booking is End Retrieved, Ignore Retrieved or if the\nentry is made to redisplay the whole booking.\nThe text and corresponding tool tips provided will guide you to the specific nature of the status:\nSegment\nOK All segments confirmed\nWAITLIST Itinerary contains Waitlisted segments\nWARNING Action required\nN/A There are no segments in the PNR\nCompleat\nPASS Passed successfully\nFAIL Check Compleat Error Remarks. Correct the PNR and run the End Module\nRUN END MODULE The End Module has not been run against the current itinerary \u2013 run End Module\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.56\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 57}}, {"content": "Tickets\nISSUED All required tickets have been issued\nNOT ISSUED No tickets have been issued\nPARTIALLY ISSUED Some tickets have been issued. There are still tickets yet to be processed.\nN/A There are no GDS air segments in the PNR or PNR is not set up as ready for ticketing\nSource\nONLINE Online originating booking\nOFFLINE Offline originating booking\nFor the next steps in the process to create a PNR for a profiled/unprofiled traveller see the sections entitled Run\nMissing FF Check for OBT PNR (Sabre only) / Reinstate Airline Cards and Tracking Codes from Profile\n(Amadeus only) and/or Pricing Module \u2013 Amadeus / Pricing Module \u2013 Sabre\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.57\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 58}}, {"content": "Run Missing FF Check for OBT PNR\nThis functionality applies to Sabre users only.\nWhen retrieving an Online created PNR, it is possible that that not all frequent flyer numbers from the traveller\u2019s\nprofile will have been added. It may be necessary for you to add frequent flyer numbers manually that should\nhave initially moved in from the traveller profile.\nTo manage this, select Run Missing FF Check for OBT PNR from the Actions Menu or use the shortcut\nALT+A (this option will only be offered for Online PNRS)\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.58\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 59}}, {"content": "Reinstate Airline Cards and Tracking Codes\nfrom Profile\nThis functionality applies to Amadeus users only.\nOnce an air itinerary has been created, prior to pricing and ending the booking, it may be necessary for you to add\nairline tracking codes and reinstate frequent flyer numbers that would have initially moved in from the\ncompany/traveller profile.\nTo manage this, select Reinstate Airline Cards and Tracking Codes from Profile from the Actions Menu\nor use the shortcut ALT+A\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.59\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 60}}, {"content": "Pricing Module \u2013 Amadeus\nThis module cannot be used for multi passenger PNRs.\nThe Pricing Module for Amadeus and the Pricing Module for Sabre have slightly different options and behaviour \u2013\nensure you are looking at the correct pages for your GDS.\nThe purpose of the Pricing Module is to assist you with PNR pricing without you having to remember GDS formats\nand corporate rate codes. You may additionally add optional ticketing qualifiers and can also complete air MI from\nthis module.\nTo manage this, select Pricing from the Actions Menu or use the shortcut ALT+F\nOr from the Workspace view, click Pricing Module\nIf the PNR has no air segments the following message will be seen\nIf the PNR contains air segments, the Pricing Module will be displayed\nIf the air itinerary is modified in the GDS after the Pricing Module has been\nopened, click to update the SBP representation of the air\nitinerary.\nThe check boxes alongside each segment indicate the segments to be included in\nyour pricing command. Click a check box to deselect a segment.\nPricing Option selection is mandatory; the\noptions here are as follows:\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.60\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 61}}, {"content": "Lowest Fare\nThis will issue the command to search the lowest fare and may return multiple\nresults.\nIf this option is selected, you will also be able to specify that lowest fares in\nalternative cabins should be sought.\nOnce selected, click\nWhen the resultant fares are offered in GDS, add the required option number\nto the field provided.\nClick to book the correct class, store the fare and move on to the next screen.\nIf the required fare is not returned, adjust the pricing command as required and price again.\nAlternative Itineraries\nThis will issue the command to search for alternative fares and alternative airlines.\nMultiple fares are likely to be returned as a result. If this option is selected, you will\nalso be able to specify that alternative itineraries in alternative cabins should be\nsought.\nOnce selected, click\nWhen the resultant fares are offered in GDS, add the required option\nnumber to the field provided.\nClick to book the correct class, store the fare and move on to the next screen.\nIf the required fare is not returned, adjust the pricing command as required and price again.\nAlternative for Class Booked\nWhere a class has more than one possible fare that could be applied, this option asks that all possible resultant\nfares are displayed. Multiple fares are likely to be returned as a result.\nOnce selected, click\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.61\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 62}}, {"content": "When the resultant fares have been returned in GDS you will be asked\nwhich option you wish to save. Add the corresponding option number from\nGDS to this field then click to store the fare and move on to the next screen.\nIf the required fare is not returned, adjust the pricing command as required and price again.\nPRICING QUALIFIERS\nPrior to clicking it is possible to add optional qualifiers to any of\nthe Pricing Options.\nThe Pricing Option selected will determine which qualifiers are enabled.\nField Instruction for Completion/Use\nCorporate ID These will be pre-populated based on information configured in Connect Client. They\nwill automatically be selected and will automatically be applied to your pricing\ncommand. Hover over the next to a code for a tool tip advising the airline/s that\ncode applies to.\nGDS has a limit on the number of corporate IDs that may be passed in a pricing\ncommand. If the number of corporate ID rate codes checked in this area exceeds this\nlimit, SBP will instruct you to reduce the number selected.\nIf you want or need to deselect a Corporate ID, remove the check from the selection\nbox next to it.\nPassenger Type The default passenger type is Adult. To select an alternative,\nclick the dropdown and chose from the list of commonly used\npassenger types.\nIf an unlisted passenger type is required, clicking \u2018Add New\u2019 will\nallow you to manually type the code for that passenger type. That code will then be\nincluded in the pricing command sent to GDS.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.62\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 63}}, {"content": "Refundable Fares Checking this option will request fares where some refundable amount applies. The\ndefinition of refundable is determined by the GDS\nNo Penalty Checking this option will request fares where \u2018no penalty\u2019 applies. The definition of no\npenalty is determined by the GDS\nIncl. Min. 1 Checked Checking this option will request fares where at least one checked bag is included in\nBag the cost.\nBranded Fare/Fare If a particular branded fare is required, the appliable branded fare name should be\nFamily added to the provided field.\nNo Advance Checking this option will request fares that contain \u2018no advance purchase\u2019. The\nPurchase definition of no advance purchase is determined by the GDS\nManual Qualifiers Should additional qualifiers be needed that are not catered for in SBP, you may add\nthem to the field provided. It is the user\u2019s responsibility to ensure the qualifiers added\nare correct and are separated with the correct and applicable character.\nALTERNATIVE ITINERARY QUALIFIERS\nIf the \u2018Alternative Itineraries\u2019 pricing option is selected, a second tier of optional\nqualifiers will be offered to you. These may be used in addition to or instead of the\nadditional qualifiers described on the previous page.\nPrior to clicking it is possible to add these optional additional qualifiers.\nField Instruction for Completion/Use\nTime Window A value added here will limit the results returned by only requesting those itinerary\noptions falling within the time window specified. This may already be pre-populated\nbased on Connect Client configuration but can be changed or removed as required.\nMaintain Airports Selecting this option will retain the airports shown in your currently booked itinerary\nwhen returning alternative flights and will not look to swap for alternative airports\nserving the same cities.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.63\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 64}}, {"content": "Limit Search Results Selecting one or multiple of the provided options will limit results to just those itineraries\nTo matching the selected criteria.\nInclude Carrier To state a preference for a certain carrier or carriers to be returned in alternative results\nyou may add up to three two-character airline codes in the boxes provided.\nAdding a value to any of the \u2018Include Carrier\u2019 fields will disable \u2018Exclude Carrier\u2019\nExclude Carrier To state a preference for a certain carrier or carriers to be excluded from alternative\nresults you may add up to three two-character airline codes in the boxes provided.\nAdding a value to any of the \u2018Exclude Carrier\u2019 fields will disable \u2018Include Carrier\u2019\nTICKETING QUALIFIERS\nPrior to clicking it is possible to add optional ticketing qualifiers to any of the Pricing Options.\nThere is just a single option available for Amadeus in this section.\nIf your pricing command already manages this area satisfactorily you DO\nNOT have to add the information here again.\nExpanding the Ticketing Qualifiers section will display those available to you.\nField Instruction for Completion/Use\nValidating Carrier Use only if you wish to override the default validating carrier for your priced itinerary\nwhen the ticket is issued - add the chosen two-character airline code.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.64\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 65}}, {"content": "AIR MI\nHaving clicked you will be taken to the Air MI screen\nYou may either complete the Air MI then click\nOr\nYou may choose not to complete this information now and click\nIf you skip the completion of this information, you will be required to\ncomplete it in the End Module\nRemember, if you need to view policy to assist you in completing\nthese fields, either select Policy from the Actions Menu or use the\nshortcut ALT+P\nClicking Save or Skip\nThe behaviour that follows clicking \u2018Save\u2019 or \u2018Skip\u2019 will depend on what has and has not already been priced in the\nbooking.\nIf all eligible air segments are now part of a stored fare, the Pricing Module will close, and you will be returned to\nthe \u2018Workspace\u2019 for your booking.\nIf any eligible air segments remain in the booking unpriced, SBP will return you to the first screen of the Pricing\nModule where only those segments still requiring a stored fare will be\nselected. You may either carry on and price those remaining\nsegments (or any other segment combination) or exit the Pricing\nModule manually.\nFor the next steps in the process to create a PNR for a profiled/unprofiled traveller see the section entitled End\nModule\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.65\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 66}}, {"content": "Pricing Module \u2013 Sabre\nThis module cannot be used for multi passenger PNRs.\nThe Pricing Module for Sabre and the Pricing Module for Amadeus have slightly different options and behaviour \u2013\nensure you are looking at the correct pages for your GDS.\nThe purpose of the Pricing Module is to assist you with PNR pricing without you having to remember GDS formats\nand corporate rate codes. You may additionally add optional ticketing qualifiers and can also complete air MI from\nthis module.\nTo manage this, select Pricing from the Actions Menu or use the shortcut ALT+F\nOr from the Workspace view, click Pricing Module\nIf the PNR has no air segments the following message will be seen\nIf the PNR contains air segments, the Pricing Module will be displayed.\nIf the air itinerary is modified in the GDS after the Pricing Module has been\nopened, click to update the SBP representation of the air\nitinerary.\nThe check boxes alongside each segment indicate the segments to be included in\nyour pricing command. Click a check box to deselect a segment.\nPricing Option selection is mandatory; the\noptions here are as follows:\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.66\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 67}}, {"content": "Price as Booked\nThis is the most basic of pricing commands. Price for the class booked returning just one fare as a result. Once\nselected, click\nWhen the resultant fare is offered in GDS, click to store the fare and move on to the next screen.\nIf the required fare is not returned, adjust the pricing command as required and price again.\nLowest Fare\nThis will issue the command to search for a lower fare and will return just one fare as a\nresult. If this option is selected, you will also be able to specify that lowest fares in\nalternative cabins should be sought.\nOnce selected, click\nWhen the resultant fare is offered in GDS, click to book the correct class, store\nthe fare and move on to the next screen.\nIf the required fare is not returned, adjust the pricing command as required and price again.\nAlternative Itineraries\nThis will issue the command to search for alternative fares and alternative airlines.\nMultiple fares are likely to be returned as a result. If this option is selected, you will\nalso be able to specify that alternative itineraries in alternative cabins should be\nsought.\nOnce selected, click\nWhen the resultant fares have been returned in GDS you must make the appropriate entries in the GDS to\nchoose and book the option required. Once booked, now follow the Price as Booked flow shown above to\nstore the fare and move on to the next screen. Remember to include any qualifiers used in your original\ncommand.\nIf the required fare is not returned, adjust the pricing command as required and price again.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.67\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 68}}, {"content": "Alternative for Class Booked\nWhere a class has more than one possible fare that could be applied to it, this option asks that all possible\nresultant fares are displayed. Multiple fares are likely to be returned as a result.\nOnce selected, click\nWhen the resultant fares have been returned in GDS you will be asked which\noption you wish to save. Add the corresponding option number from GDS to\nthis field then click to store the fare and move on to the next screen.\nIf the required fare is not returned, adjust the pricing command as required and price again.\nPRICING QUALIFIERS\nPrior to clicking it is possible to add optional qualifiers to any of\nthe Pricing Options.\nThe Pricing Option selected will determine which qualifiers are enabled.\nField Instruction for Completion/Use\nCorporate ID These will be pre-populated based on information configured in Connect Client. They\nwill automatically be selected and will automatically be applied to your pricing\ncommand. Hover over the next to a code for a tool tip advising the airline/s that\ncode applies to.\nGDS has a limit on the number of corporate IDs that may be passed in a pricing\ncommand. If the number of corporate ID rate codes checked in this area exceeds this\nlimit, SBP will instruct you to reduce the number selected.\nIf you want or need to deselect a Corporate ID, remove the check from the selection\nbox next to it.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.68\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 69}}, {"content": "Passenger Type The default passenger type is Adult. To select an\nalternative, click the dropdown and chose from the list of\ncommonly used passenger types.\nIf an unlisted passenger type is required, clicking \u2018Add New\u2019\nwill allow you to manually type the code for that passenger\ntype. That code will then be included in the pricing command sent to GDS.\nRefundable Fares Checking this option will request fares where some refundable amount applies. The\ndefinition of refundable is determined by the GDS\nChangeable/Excludes Checking this option will exclude basic economy fares from results returned.\nBasic Economy\nBranded Fare/Fare If a particular branded fare is required, the appliable branded fare name should be\nFamily added to the provided field.\nNo Advance Checking this option will request fares that contain \u2018no advance purchase\u2019. The\nPurchase definition of no advance purchase is determined by the GDS\nManual Qualifiers Should additional qualifiers be needed that are not catered for in SBP, you may add\nthem to the field provided. It is the user\u2019s responsibility to ensure the qualifiers added\nare correct. The # symbol should be used to separate qualifiers in place of the \u00a5\nALTERNATIVE ITINERARY QUALIFIERS\nIf the \u2018Alternative Itineraries\u2019 pricing option is selected, a second tier of optional\nqualifiers will be offered to you. These may be used in addition to or instead of the\nadditional qualifiers described on the previous page.\nPrior to clicking it is possible to add these optional additional qualifiers.\nField Instruction for Completion/Use\nTime Window A value added here will limit the results returned by only requesting those itinerary\noptions falling within the time window specified. This may already be pre-populated\nbased on Connect Client configuration but can be changed or removed as required.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.69\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 70}}, {"content": "Maintain Airports Selecting this option will retain the airports shown in your currently booked itinerary\nwhen returning alternative flights and will not look to swap for alternative airports\nserving the same cities.\nNumber of Selecting from this option will limit results to those containing the specified number of\nConnections connections only.\nInclude Carrier To state a preference for a certain carrier or carriers to be returned in alternative\nresults you may add up to three two-character airline codes in the boxes provided.\nExclude Carrier To state a preference for a certain carrier or carriers to be excluded from alternative\nresults you may add up to three two-character airline codes in the boxes provided.\nTICKETING QUALIFIERS\nPrior to clicking it is possible to add optional ticketing qualifiers to any\nof the Pricing Options.\nEach of the options found in this section will either override or add to areas of the\nticket to be issued. If your pricing command already manages these areas\nsatisfactorily you DO NOT have to add the information here again.\nExpanding the Optional Ticketing Qualifiers section will display those available to\nyou.\nField Instruction for Completion/Use\nValidating Carrier Use only if you wish to override the default validating carrier for your priced itinerary\nwhen the ticket is issued - add the chosen two-character airline code.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.70\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 71}}, {"content": "Endorsement Use only if you wish to add to the existing applicable ticket endorsement when the\nticket is issued.\nTour Code Use only if you wish to add a tour code to the ticket when issued.\nTicket Designator Use only if you wish to add a ticket designator to the ticket when issued.\nTraveller Forms of Use only if you wish to apply a different form of payment for this ticket than is already\nPayment / Corporate stored against the booking.\nForms of Payment /\nSelect a card to be used from Traveller Forms of Payment or Corporate Forms of\nBooking Forms of\nPayment or click \u2018Add\u2019 to add a new credit card.\nPayment\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.71\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 72}}, {"content": "AIR MI\nHaving clicked you will be taken to the Air MI screen\nYou may either complete the Air MI then click\nOr\nYou may choose not to complete this information now and click\nIf you skip the completion of this information, you will be required to\ncomplete it in the End Module\nRemember, if you need to view policy to assist you in completing these\nfields, either select Policy from the Actions Menu or use the shortcut\nALT+P\nClicking Save or Skip\nThe behaviour that follows clicking \u2018Save\u2019 or \u2018Skip\u2019 will depend on what has and has not already been priced in the\nbooking.\nIf all eligible air segments are now part of a stored fare, the Pricing Module will close, and you will be returned to\nthe \u2018Workspace\u2019 for your booking.\nIf any eligible air segments remain in the booking unpriced, SBP will return you to the first screen of the Pricing\nModule where only those segments still requiring a stored fare will be\nselected. You may either carry on and price those remaining\nsegments (or any other segment combination) or exit the Pricing\nModule manually.\nFor the next steps in the process to create a PNR for a profiled/unprofiled traveller see the section entitled End\nModule\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.72\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 73}}, {"content": "Offers Module\nThis module cannot be used for multi passenger PNRs.\nThe purpose of the Offers Module is to capture GDS booked air and (for Amadeus users only) rail segments along\nwith related fare information in order to provide booking alternatives and options to the client in a structured way\nvia emailed communication.\nOffers may be:\n\u2022 Booked \u2013 segments are held, and fares are stored in the GDS\n\u2022 Unbooked \u2013 segments are not held, and fares are not stored in the GDS, but are represented in the GDS as\nremarks\nTo access the Offers Module either select Offers from the Actions Menu or use the shortcut ALT+O\nOr from the Workspace view, click Offers\nIf the PNR contains no offers, a message advising as such will be\ndisplayed.\nIf offers exist, they will be displayed here. See the section VIEWING &\nMANAGING OFFERS\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.73\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 74}}, {"content": "CREATING OFFERS\nTo create a new offer, you must have Offers applicable segments in your itinerary along with corresponding stored\nfares in your PNR. Once held and stored, either select Add Offer from the Actions Menu or use the\nshortcut ALT+O\nAll fares (inclusive of tax) stored in the PNR will be shown on the\nresultant screen.\nYou may click on a fare to expand it.\nDoing so will display the segments\nassociated to that fare and the fare rules.\nThe fare rules will be populated if SBP is\nable to infer the rules obtained from GDS.\nIf SBP is not able to, these must be\ncompleted by you.\nTo create your first offer, select the fare required by checking the box next to the associated fare. It is possible to\nselect more than one fare if multiple fares are required to make up your desired offer itinerary.\nSelect either \u2018Yes\u2019 or \u2018No\u2019 in the \u2018Booked\u2019 dropdown, depending on whether or not you wish the flights selected to\nremain booked (\u2018Yes\u2019) or be represented by unbooked offer remarks in the PNR (\u2018No\u2019).\nAdd additional text if required. Please note, what is added here will be printed on the offer email to the\ntraveller/arranger.\nClick \u2018Add\u2019\nTo create a second or subsequent offer, either select Add Offer from the Actions\nMenu or use the shortcut ALT+O\nRepeat the process until all offers have been added.\nThe offers created will be shown on screen labelled as Offer 1 / Offer 2 and so on.\nThe total value of all fares and taxes combined to create that offer will be shown.\nThis icon represents a booked offer.\nThis icon represents an unbooked offer.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.74\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 75}}, {"content": "You may click on an offer to expand it. You will be advised if the offer is\nbooked or unbooked, the total fare will be presented, then each fare that\nmakes up that total will be shown.\nClicking on each fare will expand it and display the segments associated to\nthat fare and the fare rules previously saved against it.\nSelect the confirmation type from the dropdown (note the options offered may be limited depending on which\noffers exist in the PNR and company configuration):\nAuto Confirmation\nAuto confirmation can only be selected where booked offers exist in the PNR and when selecting this option it will\nbe necessary for you to indicate which offer you wish to be auto confirmed.\nWhere auto confirmation is selected, your expectation is that on the date and time chosen, assuming the booking\nhas not already been confirmed or cancelled, the offer selected will be automatically confirmed with no further\nTravel Counsellor input.\nAuto Cancellation\nWhere auto cancellation is selected, your expectation is that on the date and time chosen, assuming the booking\nhas not already been confirmed or cancelled, the offers PNR will be automatically cancelled with no further Travel\nCounsellor input.\nManual Handling\nWhere manual handling is selected, your expectation is that on the date and time chosen, assuming the booking\nhas not already been confirmed or cancelled, the offers PNR will be queued back to you for you to manual cancel\nor confirm as required.\nTo complete the offer creation process, review or amend the date and time detail shown (this is the date and time\nyou expect the \u2018Confirmation Type\u2019 action to be taken), then click \u2018Save\u2019\nWhere unbooked offers have been saved, all segments and fares associated to those offers will be removed from\nthe PNR and replaced with offers remarks.\nFor the next steps in the process to create an offer see the section entitled End Module\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.75\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 76}}, {"content": "VIEWING & MANAGING OFFERS\nTo access the Offers Module either select Offers from the Actions Menu or use the shortcut ALT+O\nOr from the Workspace view, click Offers\nOffers created will be shown on screen labelled as Offer 1 / Offer 2 and so on.\nThe total value of all fares and taxes combined to create that offer will be\nshown.\nThis icon represents a booked offer.\nThis icon represents an unbooked offer.\nYou may change the confirmation type, deadline date, time, or time window\nfrom this screen. Then click \u2018Save\u2019\nYou may click on an offer to expand it. You will be advised if the offer is\nbooked or unbooked, the total fare will be presented, then each fare that\nmakes up that total will be shown.\nClicking on each fare will expand it and display the segments associated to\nthat fare and the fare rules as previously saved against it.\nIf the offer is no longer required, you may remove it from the booking by\nclicking \u2018Delete\u2019. This will not cancel segments relating to a booked offer\nbut will just delete the offer remarks from the PNR and the offer item from\nthe SBP Offers Module screen.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.76\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 77}}, {"content": "MANUALLY CONFIRMING/BOOKING OFFERS\nHaving accessed the Offers Module, click on the offer you wish to confirm\nto expand it.\nClick \u2018Book Offer\u2019\nYou will be asked to confirm that you have selected the correct offer, and\nwhere an unbooked offer is selected, to ensure you have made a note of\nthe fare; to proceed click \u2018Ok\u2019\nBooked Offer\nWhere the offer selected is a booked offer, all segments and fares related to alternative booked offers that were\nnot selected for confirmation, along with all offers remarks will be removed from the PNR.\nAll flights and fares associated to the offer selected for confirmation will be retained.\nUnbooked Offer\nWhere the offer selected is an unbooked offer, all segments and fares related to alternative booked offers that\nwere not selected for confirmation, along with all offers remarks will be removed from the PNR.\nAll flights associated to the offer selected will be automatically added to the PNR. You must now manually store\nthe required fare having made a note of it before you selected \u2018ok\u2019 as instructed.\nFor the next steps in the process to confirm an offer see the section entitled End Module\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.77\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 78}}, {"content": "End Module\nThe purpose of the End Module is to allow you the opportunity to manage the degree to which you wish to\ncomplete a booking at this time. You may elect to add some, all, or none of the required information for a booking\nto be considered finished. Each piece of information you do add will be validated throughout the process.\nEnd Options offered to you will depend on the state of the booking before and during the running of the End\nModule, and are as follows:\n\u2022 Quick End\n\u2022 QC Only\n\u2022 Ticketing\n\u2022 Offers\n\u2022 (Cancel) Send to Compleat\nTo access the End Module either select End Module from the Actions Menu or use the shortcut ALT+E\nOr from the Workspace view, click End Module\nIf the PNR has no itinerary segments (or a retention segment\nonly), the assumption will be this is a cancelled PNR and the sole\noption will be to send the booking to Compleat. If this option is\nselected the booking will be sent to Compleat and be dealt with as\na cancelled PNR.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.78\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 79}}, {"content": "Once invoked, the End Module will show the various sections that comprise it - those sections will vary depending\non the content of the booking/offer.\nEND MODULE SECTION STATUS\n(Blank) Section contains no mandatory information and nothing within that section has been completed.\nSection contains mandatory information for completion which has not yet been completed. Requires\nyour attention.\nSection contains mandatory information which has ALL been completed in full; or section contains all\noptional information where some or all has been completed. You need only access this section if you\nconsider it needs your review.\nThis section requires your review. The section was previously completed and shown with a but the\nitinerary has changed in some way since it was completed. Also seen when SBP has populated fare\nrules for you.\nClicking on a desired section will expand it for your review and/or completion.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.79\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 80}}, {"content": "If the PNR contains offers added via the SBP Offers Module, it is possible some items that for a booking would\ntypically be seen as mandatory, may now be seen as optional or may not be required at all.\nOnce in each section:\nTo navigate away from a specific element and back to the main End Module screen, click the icon in the\nupper left corner.\nOr\nTo disregard any completed information without saving and return to the main End Module screen , select Cancel\nTo save any information you have completed and return to the main End Module screen, select Save\nTo save any information you have completed and move on to the next section requiring your attention, select Next\nDK/ACCOUNT NUMBER\nThe DK/Account Number as selected in the Profile Module will be shown; it can be\nleft as initially selected or, to change it click the DK/Account Number dropdown and\nchoose an alternative from those offered.\nTRAVELLER MI\nOnce selected, Traveller MI will show all mandatory (indicated with *) and optional MI\nfor completion.\nIf your booking contains more than one airfare, you will also see the\noption. Selecting Split MI allows you to save a different set of MI across your\nmultiple tickets.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.80\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 81}}, {"content": "Where Split MI has been selected, an instance of MI will be requested per air fare.\nThe segments to which each set of MI applies will be shown.\nWhere split MI is required for a multi passenger PNR, the appropriate traveller name\nwill be indicated above each set of MI to be collected.\nMI that has been configured to apply to the entire booking, rather than to each\nfare/ticket will be presented at the bottom of the screen under the heading \u2018Booking\u2019.\nFor Amadeus users only, if segments other than air are present\nin the itinerary, then they will also be included in the Split MI\nresponse. Should you wish or need to add MI values against\nthese other traffic types you must click to expand the section.\nAny section shown preceded with a contains traveller MI that\nmust be completed for that section/traffic type.\nIf Split MI is no longer required, then select\nAIR MI\nYou will be presented with a set of Air MI requiring completion for each airfare present\nin your PNR. For multi passenger PNRs, the appropriate traveller name will be\nindicated above each set of Air MI to be collected.\nSelecting a reason code for the first set of Air MI will cause it to pre-populate across\nall other instances of Air MI for the booking but it can be changed if required.\nWhere the related air fare is for an exchange/reissue, you will not see the \u2018Ticket\nType\u2019 option.\nWhere the related air fare is not an exchange/reissue, the default ticket type will be\n\u2018Ticket\u2019 or \u2018Invoice\u2019 depending on the fare type. It is possible to change the default if\nrequired.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.81\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 82}}, {"content": "RAIL MI\nYou will be presented with a set of Rail MI requiring completion for each rail segment\npresent in your PNR.\nSelecting a reason code for the first set of Rail MI will cause it to pre-populate across\nall other instances of Rail MI for the booking but it can be changed if required.\nHOTEL MI\nYou will be presented with a set of Hotel MI requiring completion for each hotel\nsegment present in your PNR.\nSelecting a reason code for the first set of Hotel MI will cause it to pre-populate\nacross all other instances of Hotel MI for the booking but it can be changed if\nrequired.\nWhere the hotel segment is passive, an additional field \u2018Compare Rate\u2019 will be\ndisplayed. This field is for Ovation use only.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.82\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 83}}, {"content": "CAR MI\nYou will be presented with a set of Car MI requiring completion for each car segment\npresent in your PNR.\nSelecting a reason code for the first set of Car MI will cause it to pre-populate across\nall other instances of Car MI for the booking but it can be changed if required.\nFORM OF PAYMENT\nAll credit card forms of payment from the traveller profile (traveller), Connect Client\n(corporate), and any air credit card form of payment from the PNR if different\n(Booking Forms of Payment) will be displayed.\nForms of payment will be identified by the traffic type they are assigned to in\nProfile/Connect Client where relevant.\nIf a credit card form of payment is already stored in the PNR it will be checked.\nWhere a form of payment stored in the PNR is anything other than credit card, it will\nbe represented in SBP as a non-editable field, like so:\nIt is possible to replace a non-credit card form of payment with a credit card form of payment only. Selecting \u2018Pay\nby Credit Card\u2019 will display the credit card form of payment screen shown above.\nFor Amadeus users only, a non-credit card form of payment prefixed with O/ cannot be changed to credit card.\nThere will be no option available to change such a form of payment displayed via SBP.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.83\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 84}}, {"content": "FARE RULES\nFare Rules for each air fare stored in the PNR will automatically be populated by\nSBP. You should verify this information is correct and make changes where\nnecessary before saving it.\nFor multi passenger PNRs, the appropriate traveller name/s will be indicated above\nthe set of fare rules relevant to them.\nIn addition to the pre-populated rules for changes and cancellation before and after\ndeparture, you may add other additional fare comments.\nAll information saved in this section will print on traveller documentation.\nRAIL DISPLAY RULES\nFor Amadeus users only, this section will be seen where Rail Display segments\nexist in the itinerary.\nThe Rail Display Rules for each fare stored in the PNR will automatically be\npopulated by SBP; they are not editable and are presented for your information\nonly.\nFor multi passenger PNRs, the appropriate traveller name/s will be indicated above\nthe set of fare rules relevant to them.\nThe language option relates to the language in which the content of this section\ndisplays only.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.84\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 85}}, {"content": "ALTERNATIVE FARE\nWhere air fares exist in the PNR, it is possible to add Alternative Fare remarks to the\nbooking.\nYou may add up to two instances of Alternative Fare.\nAll information saved in this section will print on traveller documentation.\nTRAVEL DOCUMENTS\nWhere an itinerary is identified as being other than domestic, SBP will require you to\nanswer the \u2018Visa Required\u2019 question.\nFor multi passenger PNRs, you will be required to specify to which names the\nselected response to the visa question applies.\nIt is possible via this section to add a Known Traveller Number or Redress number to the PNR. Where Known\nTraveller Numbers or Redress Numbers already exist in the traveller profile, SBP will automatically add them to\nthe PNR for you.\nFor multi passenger PNRs it will be necessary to indicate to which traveller the added Known Traveller or Redress\nNumber applies.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.85\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 86}}, {"content": "DOCUMENT DELIVERY\nFor Amadeus users only\nWhen first accessing this section, no Invoice Recipients will be selected, and the\nselection of Invoice Recipients will be optional. It is possible to select or add Invoice\nRecipients if you wish.\nWhen first accessing this section, Confirmation Itinerary will be checked. It will be\npossible for you to select, deselect, or add additional Itinerary Recipients if you wish.\nYou may also deselect Confirmation Itinerary entirely if you wish.\nFor Sabre users only\nWhen first accessing this section, all Invoice Recipients will be selected. It is\npossible to deselect or add Invoice Recipients if you wish, but at least one Invoice\nRecipient must be selected.\nWhen first accessing this section, Confirmation Itinerary will be unchecked. It will be\npossible for you to select it and in turn, select, deselect, or add additional Itinerary\nRecipients if you wish.\nMAX ID\nWhere the Max ID present in the PNR does not match your own Max ID, you will be\nasked this question. Select \u2018Yes\u2019 to change the Max ID to your own. Select \u2018No\u2019 to\nleave the Max ID as already in the PNR.\nBRANCH ID-G6\nYou may see this question when you are working on an online created booking.\nSelect \u2018Yes\u2019 if the booking is now to be managed as offline. Select \u2018No\u2019 if the\nbooking is still to be managed as online.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.86\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 87}}, {"content": "TICKETING DATE\nThe Ticketing Date will be populated based on customer applicable specific logic.\nYou may change the SBP determined date if you wish.\nFor Sabre users only, the option to check \u2018Time Zone/Past Date Adjustment\u2019 will\nbe presented.\nThis field is to be used when past date segments are still present in the PNR and\ncannot be manually removed, or when time zone issues are presented that cause Sabre not to appreciate that a\ndate added is not actually in the past.\nLeaving this field unchecked will add the following ticketing field: TAW<TicketingDate>/<StatusMessage>\nChecking this field will add the following ticketing field: 7T-A/TAW<TicketingDate>/<StatusMessage>\nBOOKING SUMMARY\nThe Booking Summary exists to assist you in reading back the details of the booking to the caller/arranger.\nAccessing this section is entirely optional, but when used SBP will automatically display other key information\nsuch as itinerary, meals, seats and frequent flyer information for you directly in the PNR.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.87\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 88}}, {"content": "END OPTIONS\nYou will be offered one of four possible End Options. The options you are offered and which of those options are\nenabled will depend on whether the PNR you are working on is a Booking or an Offer and how much of the End\nModule you have completed.\nBooking\nFor a booking, you will have the choice of:\n\u2022 Quick End, which can be used if you are not yet ready to send the booking to Compleat. You will have the\noption to end retrieve only, or to queue to yourself for later completion.\n\u2022 QC Only, if you wish the booking to be sent to Compleat but NOT be considered OK to ticket. You will have\nthe option to send to Compleat only, or to queue to yourself and to Compleat.\n\u2022 Ticketing, if you wish the booking to be sent to Compleat as OK to ticket. You will have the option to send to\nCompleat only, or to queue to yourself and to Compleat.\nIf all mandatory information has not yet been completed, the only end option available to you will be Quick End.\nWhere an air PNR exists and it is deemed by SBP that all known tickets have already been issued, you will be\nexplicitly asked if you wish to change the existing PNR ticketing date field.\nOffers PNR\nFor a PNR containing Offers, you will have the choice of:\n\u2022 Quick End, which can be used if you are not yet ready to send the booking to Compleat. You will have the\noption to end retrieve only, or to queue to yourself for later completion.\n\u2022 Offers, if you wish the booking to be sent to Compleat and an offers email to be sent out to the\ntraveller/arranger. You will have the option to send to Compleat only, or to queue to yourself and to Compleat.\nIf all mandatory information has not yet been completed, the only end option available to you will be Quick End.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.88\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 89}}, {"content": "View Bookings\nThe link between SBP and GDS is such that displaying a booking from SBP will automatically retrieve it in GDS\nand vice versa.\nFROM SBP\nWhen identifying a traveller from a profile search result, select View Bookings from the Actions Menu or\nuse the shortcut ALT+B\nA list of up to 10 booking records will be displayed, if more exist and are required then View More will display\nfurther records associated to that traveller.\nEach record will be accompanied by:\nThe 3-letter code avatar of the trip destination as determined by GTR.\nA blue background indicates an upcoming booking. A green\nbackground indicates a booking that is in progress. A grey background\nindicates a past date booking.\nThe date/departure date of the first segment and related cities/airports\nIcons denoting the traffic types contained within the booking. Traffic\ntypes are represented as follows:\nAir Car Transfer/Limo/Taxi\nHotel Ferry Rail\nAny segments not recognised as one of the above will be represented with the following:\nSelecting a record from the list will display further information related to that booking.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.89\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 90}}, {"content": "Field Possible Value Definition\nTicketed Yes Ticketed\nNo Unticketed\nBooking Origin Online Online originating booking\nOffline Offline originating booking\nStatus Open Live booking segments. No travel commenced\nEnroute Live booking segments. Travel commenced\nPast No live segments. All travel completed\nTo navigate away from a specific item and back to the main \u2018View Bookings\u2019 list, click the icon in the upper\nleft corner.\nTo view the booking in GTR, click View in GTR. This option will open a link to GTR.\nTo view the booking in GDS, click Retreive PNR. This option will open the PNR in a vacant work area in the\nGDS.\nFor the next steps in the process, see the subsection Workspace Summary under the section entitled\nWORKBENCH\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.90\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 91}}, {"content": "FROM GDS\nIf you choose to display the PNR directly in GDS, the booking will also be retrieved in SBP.\nSBP Unmanaged Bookings\n1) Bookings that are displayed in GDS that do not contain the profile ID (GBTGUID) and the One GBT Standards\nIndicator will not be able to be managed in SBP (see No GBTGUID Process)\n2) Bookings created using an unprofiled traveller template that are retrieved more than 180 days after creation will\nnot be able to be managed in SBP due to the 180-day lifespan of an unprofiled traveller record.\nFor the next steps in the process, see the subsection Workspace Summary under the section entitled\nWORKBENCH\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.91\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 92}}, {"content": "View Profile\nFROM SEARCH RESULTS\nWhen identifying a traveller from a search result, either select\nTraveller Profile from the Actions Menu or use the shortcut\nALT+T\nProfile information will be displayed (see TRAVELLER PROFILE\nDISPLAY on the following page).\nFROM WORKSPACE\nFrom the Workspace view, click Traveller Profile to display the\ntraveller profile information.\nProfile information will be displayed (see TRAVELLER PROFILE\nDISPLAY on the following page).\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.92\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 93}}, {"content": "TRAVELLER PROFILE DISPLAY\nCredit card numbers will be masked.\nClick on a credit card number to temporarily unmask it.\nTo return to the Identify Traveller view, click the icon in the upper left\ncorner.\nUPDATE PROFILE\nWhen displaying a traveller profile from either search results or from the Workspace view, an option to \u2018Update\nProfile\u2019 may be seen at the bottom of the display where the corporation has been configured for SBP to permit\nthis.\nUpon selecting Update Profile, a link will be opened to Connect Profile.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.93\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 94}}, {"content": "My Bookings\nA list of bookings you have displayed and/or created today and\nyesterday can be accessed via My Bookings on the main menu.\nThis icon represents a PNR you created from the completion of the Profile Module then ignored having\nnever made an entry to redisplay the whole booking or to display the itinerary only.\nThis icon represents either an existing booking that has been explicitly retrieved by you in GDS/SBP, or a\nhas been created from the completion of the Profile Module where you have made an entry to redisplay\nthe whole booking or to display the itinerary only.\nEach record shown in My Bookings will contain the following information:\n\u2022 Traveller Name\n\u2022 Corporation\n\u2022 Locator, GDS and PCC\n\u2022 Time Stamp\n\u2022 A multi passenger icon where the booking is a multi passenger PNR\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.94\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 95}}, {"content": "If the list of PNRs is lengthy, you may want to narrow the results by adding search criteria in the Search area at\nthe top of the screen.\nTo clear the typed search criteria from the Search field at any time, click Clear.\nTo return to the main menu, click the burger menu at the top left of the SBP panel.\nClick your chosen booking to open it in the appropriate GDS and PCC/OID\nFor the next steps in the process, see the subsection Workspace Summary under the section entitled\nWORKBENCH\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.95\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 96}}, {"content": "Quick Links\nQuick Links is directory of commonly used information and reference sources. These references can be web\nbased or GDS based.\nQuick Links can be accessed either from selecting Quick Links from the Actions Menu or using the shortcut\nALT+L\nLinks accessed will be relevant to you and relevant to the corporation/organisation you are currently viewing.\nThe Links Module will display two types of information:\nLinks shown against this icon will be a link to a URI and should be\naccompanied by a title for that URI. Clicking this link will take you\nto the mapped site.\nLinks shown against this icon will be GDS based references. The\nrelevant GDS will be shown against the GDS format. Clicking this\nlink will play the prescribed entry in GDS.\nIf the list of links is particularly long, you may use the search facility to search for the desired link by the link label.\nTo clear the typed search criteria from the Search field at any time, click Clear.\nTo return to the Workspace, click the icon in the upper left corner.\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.96\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 97}}, {"content": "Settings\nThe settings option from the main SBP menu will allow you to change certain aspects of SBP to suit you as an\nindividual user.\nSelect your desired option from each dropdown. Changing the time or date format will not affect the way in which\nPanorama Standard formats are added to the PNR.\nTo ignore any unsaved changes made to your settings, click Cancel.\nTo save any changes made to your settings, click Save. Any changes made will not take effect until SBP is\nclosed and relaunched.\nTo return to the main menu, click the burger menu at the top left of the SBP panel\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.97\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 98}}, {"content": "About\nThe About menu item provides information about your current version of Smart Booking Platform.\nDOCUMENTATION\nThe Documentation item will open the SBP area of The Lounge where links can be found to this user guide and\nother documentation and tips.\nCOPY INFO\nWill take a copy of the information on the main screen which can then be pasted elsewhere.\nTo return to the main menu, click the burger menu at the top left of the SBP panel\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.98\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 99}}, {"content": "SBP Prerequisites\nThe following are prerequisites to the use of SBP:\nArea Prerequisite\nUser Connect Client User Configured with correct Windows Login ID\nConfigured with appropriate \u2018Skilled For\u2019 GDS\nchecked\nConfigured with correct and appropriate Agent GDS\nQueue\nAD Group SSO-GBT-SBPV2\nGDS Sabre Sabre Red 360, version 2.19 or later\nSabre Red App\nSabre Login with access to:\nSBP Sabre 360 Bridge\nSabre Dynamo_Web_Module_Nudge role\nAmadeus Amadeus SelCo\nAmadeus Login configured for required Office IDs\nWorkstation/Laptop SBP SBP V3 Prerequisites and SBP V3\nWindows Windows 10 version 22H2 (64 bit) or later\nGAME GAME version 3.3.3.3 or later (required for HMP\nand Quick Exchange)\nThis document contains unpublished, confidential, and proprietary information of American Express Global P.99\nBusiness Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the\nexpress written consent of Amex GBT. \u00a9 2023 GBT Travel Services UK Limited.", "meta": {"page_number": 100}}]