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AMEX GBT
SBP
Smart Booking Platform
User Guide
Document Edition:
28 May 2024
V3.0 | {
"page_number": 1
} |
Table of Contents
Document History ............................................................................................. 5
Smart Booking Platform Overview................................................................. 10
SBP Launch..................................................................................................... 11
WELCOME SCREEN........................................................................................................................ 11
WELCOME/MAIN MENU .................................................................................................................. 12
SBP Management ............................................................................................ 13
SIZING AND POSITION .................................................................................................................... 13
COPY & PASTE................................................................................................................................ 14
Multi Agency Management ............................................................................. 15
VIEW YOUR CURRENT AGENCY .................................................................................................... 15
CHANGE AGENCY .......................................................................................................................... 15
Actions Menu .................................................................................................. 16
Shortcuts ......................................................................................................... 17
New Booking – Profile Module ....................................................................... 18
CREATE A NEW BOOKING ............................................................................................................. 18
FIND CALLER – SABRE .................................................................................................................. 19
SELECTED TRAVELLERS – SABRE ............................................................................................... 21
FIND PROFILED TRAVELLER – SABRE ......................................................................................... 22
TRAVELLER INFORMATION – SABRE............................................................................................ 24
FIND CALLER – AMADEUS ............................................................................................................. 27
SELECTED TRAVELLERS – AMADEUS .......................................................................................... 29
FIND PROFLILED TRAVELLER – AMADEUS .................................................................................. 30
TRAVELLER INFORMATION – AMADEUS ...................................................................................... 32
UNPROFLILED TRAVELLER ........................................................................................................... 35
MULTI PASSENGER PNR ................................................................................................................ 41
This document contains unpublished, confidential, and proprietary information of American Express Global P.1
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 2
} |
DUAL SERVICING............................................................................................................................ 42
TWO FACTOR AUTHENTICATION................................................................................................... 43
No GBTGUID Process ..................................................................................... 45
Workbench ...................................................................................................... 47
WORKSPACE SUMMARY ................................................................................................................ 48
SBP Workspace .............................................................................................. 50
RECOMMENDER – TEXT................................................................................................................. 51
RECOMMENDER – DYNAMIC – AIR................................................................................................ 52
RECOMMENDER – DYNAMIC – CAR .............................................................................................. 53
RECOMMENDER – DYNAMIC – SEATS .......................................................................................... 55
PNR STATUS ................................................................................................................................... 56
Run Missing FF Check for OBT PNR ............................................................. 58
Reinstate Airline Cards and Tracking Codes from Profile ............................ 59
Pricing Module – Amadeus............................................................................. 60
PRICING QUALIFIERS ..................................................................................................................... 62
ALTERNATIVE ITINERARY QUALIFIERS ........................................................................................ 63
TICKETING QUALIFIERS................................................................................................................. 64
AIR MI .............................................................................................................................................. 65
Pricing Module – Sabre .................................................................................. 66
PRICING QUALIFIERS ..................................................................................................................... 68
ALTERNATIVE ITINERARY QUALIFIERS ........................................................................................ 69
TICKETING QUALIFIERS................................................................................................................. 70
AIR MI .............................................................................................................................................. 72
Offers Module.................................................................................................. 73
CREATING OFFERS ........................................................................................................................ 74
VIEWING & MANAGING OFFERS.................................................................................................... 76
MANUALLY CONFIRMING/BOOKING OFFERS............................................................................... 77
End Module ..................................................................................................... 78
END MODULE SECTION STATUS ................................................................................................... 79
This document contains unpublished, confidential, and proprietary information of American Express Global P.2
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 3
} |
DK/ACCOUNT NUMBER.................................................................................................................. 80
TRAVELLER MI................................................................................................................................ 80
AIR MI .............................................................................................................................................. 81
RAIL MI ............................................................................................................................................ 82
HOTEL MI......................................................................................................................................... 82
CAR MI............................................................................................................................................. 83
FORM OF PAYMENT ........................................................................................................................ 83
FARE RULES ................................................................................................................................... 84
RAIL DISPLAY RULES ..................................................................................................................... 84
ALTERNATIVE FARE ....................................................................................................................... 85
TRAVEL DOCUMENTS .................................................................................................................... 85
DOCUMENT DELIVERY ................................................................................................................... 86
MAX ID ............................................................................................................................................. 86
BRANCH ID-G6 ................................................................................................................................ 86
BOOKING SUMMARY ...................................................................................................................... 87
END OPTIONS ................................................................................................................................. 88
Booking ............................................................................................................................................ 88
Offers PNR ........................................................................................................................................ 88
View Bookings ................................................................................................ 89
FROM SBP....................................................................................................................................... 89
FROM GDS ...................................................................................................................................... 91
View Profile ..................................................................................................... 92
FROM SEARCH RESULTS............................................................................................................... 92
FROM WORKSPACE ....................................................................................................................... 92
TRAVELLER PROFILE DISPLAY ..................................................................................................... 93
UPDATE PROFILE ........................................................................................................................... 93
My Bookings ................................................................................................... 94
Quick Links ..................................................................................................... 96
Settings ........................................................................................................... 97
This document contains unpublished, confidential, and proprietary information of American Express Global P.3
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 4
} |
About ............................................................................................................... 98
DOCUMENTATION ........................................................................................................................... 98
COPY INFO ...................................................................................................................................... 98
SBP Prerequisites ........................................................................................... 99
This document contains unpublished, confidential, and proprietary information of American Express Global P.4
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 5
} |
Document History
Version Author Date Comments
1.0 Amanda Cook 10/01/2020
1.1 Amanda Cook 10/01/2020 Corrected typo
1.2 Amanda Cook 25/03/2020 Updated DK Number logic in terms of pre-populating.
Updated Workspace section with new booking flow logic
N/A option added to segment item in PNR Status Module
Added ticketing date logic to the End Module.
Added detail to unmanaged PNR Criteria
Added ‘Update Profile’ link from ‘View Profile’ link
Update meaning of black and white ‘suitcase’ icons in My
Bookings
1.3 Amanda Cook 06/04/2020 Updated Profile Module to include Statement Information
Updated Settings to include Theme
1.4 Amanda Cook 19/08/2020 A number of images have been updated to reflect changes.
Added Multi Agency Management
New Booking – Profile Module - Profiled Traveller – Added Sub
Organisation to search criteria
Dual Servicing section added to Profile Module section
Two Factor Authentication section added to Profile Module
section
Workbench – To Do List – Removed as obsolete and reworded to
fit with current SBP booking process
Recommender Module – Dynamic Policy added
End Module – Can now change DK/Account Number
This document contains unpublished, confidential, and proprietary information of American Express Global P.5
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 6
} |
End Module – Traveller email address can now be deselected for
Invoice/Itinerary
End Module – Compleat end option now called ‘Ticketing’
Bookings created using an unprofiled traveller template can now
be managed up to 180 (originally 30 days)
SBP Pre-Requisites section added
1.5 Amanda Cook 20/10/2020 New Booking – Profile Module – Profiled Traveller – New icon
toolbar detail added
New Booking – Profile Module – Unprofiled Traveller – New icon
toolbar detail added
Updated all images to show new icon toolbar where relevant
SBP Workspace – Recommender Text – Updated re policy
available from Identify Traveller and Unprofiled Traveller
Template List screens
SBP Workspace – Recommender Text – Image updated to reflect
removal of information from traveller preferences (now found in
profile)
End Module – Image updated to reflect inclusion of ‘Change Max
ID’ option
View Profile – Image updated to reflect inclusion of new
information
View Profile – Unmask credit card number
1.6 Amanda Cook 02/03/2021 Removed any mention of mandatory mobile phone number
Addition of the Pricing Module
Update of all images to include Pricing Module icon where
applicable
2.0 Amanda Cook 27/05/2021 SBP V3 including Amadeus
Managing SBP – Sizing & Positioning / Copy & Paste
Update of images to account for V3 changes where applicable
This document contains unpublished, confidential, and proprietary information of American Express Global P.6
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 7
} |
Profiled Traveller option in Profile Module changed to Profiled
Traveller Sabre
Profiled Traveller Amadeus added as option in Profile Module
Amadeus Airline Tracking Codes added
Pricing Module layout changed
2.1 Amanda Cook 16/06/2021 Offers Module added
Changes to End Module section to reference differences seen
when Offers have been added to a PNR
2.2 Amanda Cook 16/09/2021 Actions Menu added (updated all related images)
Travel Vitals added
2.3 Amanda Cook 07/02/2022 Update image to show Corporation Notes in Workspace
Image added to show Shell PNR Warnings message
End Module Phase 2 enhancements
Update of SBP Prerequisites
2.4 Amanda Cook 06/06/2022 Update of ‘Welcome’ screen images
Update all images to account for Profile Phase 2 changes where
applicable.
Find Caller options
Unprofiled Traveller Template changes to search
Create additional shell PNRs for the same traveller
Changes to Traveller Information screen – reordering of
fields/mandatory MI/Salesforce ID
No GBTGUID Process
2.5 Amanda Cook 24/08/2022 Change Agency - added screen shot to demonstrate selected
agency
New Booking – Profile Module – Find Caller Sabre/Find Caller
Amadeus – changed image to show new wording ‘Book travel for’
This document contains unpublished, confidential, and proprietary information of American Express Global P.7
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 8
} |
New Booking – Profile Module – Traveller Info Sabre/Traveller
Info Amadeus – changed text to indicate that MI at Profile
Module stage will not be mandatory
Added Run Missing FF Check for OBT PNR – Sabre only
New Booking – Profile Module – Traveller Info Sabre/Traveller
Info Amadeus - changed text SalesForce ID to now read
SalesForce Case Number
End Module – Travel Documents – image updated to show
Issuing Country for Redress and Known Traveller Numbers
End Module – Hotel MI – added text re Compare Rate option
List of Shortcuts added
2.6 Amanda Cook 24/03/2023 Pre-requisites updated
New Booking – Profile Module – Find Caller Sabre – Updated to
show Client ID
New Booking – Profile Module – Find Caller Amadeus – Updated
to show Client ID
New Booking – Profile Module – Traveller Information Sabre –
Updated to show Booking PCC
SBP Workspace – Section added ‘Recommender Dynamic
SEATS’, for Traveller Preferences prompt when requesting seat
map
Pricing Module Updated – New screens and no including
Amadeus
2.7 Amanda Cook 27/03/2023 Unprofiled Traveller – Traveller Type
Multi Passenger
2.8 Amanda Cook 17/04/2023 New Booking – Profile Module – Find Caller Sabre – Updated to
remove Client ID
New Booking – Profile Module – Find Caller Amadeus – Updated
to remove Client ID
2.9 Amanda Cook 17/05/2023 View Profile – Updated screen to show Client ID
This document contains unpublished, confidential, and proprietary information of American Express Global P.8
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 9
} |
2.10 Amanda Cook 20/12/2023 Correction of typos
Text added to SBP Workspace Recommender Text to include
‘Direct Bill Number’
Text added to End Module – Booking Summary to indicate use is
optional
Removal of Travel Vitals – No longer supported.
Links to End Module and Pricing Module now available directly
from the Workspace
3.0 Amanda Cook 28/05/2024 Update to new template
Offers – removed ‘Amadeus only’ text
End Module – Traveller MI – updated Split MI
End Module – Added Ticketing Date section
This document contains unpublished, confidential, and proprietary information of American Express Global P.9
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 10
} |
Smart Booking Platform Overview
Smart Booking Platform (SBP) is a framework consisting of several modules and
workflows that work alongside the GDS terminal and apply GDS standard formats.
What is The application of both a PNR and profile global standard allows GBT to deliver a
SBP? consistent service to the customer, whilst allowing the Travel Counsellor to work to
maximum operational efficiency.
• Standard PNR formats per GDS
• Standard traveller profile standard per GDS
Key • Common global working practice
Benefits • Operational efficiency
• Greater alignment of Travel Counsellor tools
• Profile
• Pricing
• Offers
• End
SBP
• Recommender
Modules
• Status
• My Bookings
• Quick Links
This document contains unpublished, confidential, and proprietary information of American Express Global P.10
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 11
} |
SBP Launch
WELCOME SCREEN
Once SBP has been launched it will open to the side of your screen and will remain inactive until you have signed
into at least one SBP compatible GDS.
Once both SBP has been launched and an SBP compatible GDS has been logged in, the Welcome screen and
main menu will be displayed.
This document contains unpublished, confidential, and proprietary information of American Express Global P.11
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 12
} |
WELCOME/MAIN MENU
The Welcome screen is the home of the Main Menu.
Each of the menu items will be covered throughout this guide.
This document contains unpublished, confidential, and proprietary information of American Express Global P.12
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 13
} |
SBP Management
SIZING AND POSITION
To manage the sizing and position of your SBP screen, right click the top of the screen to display a context menu.
Option Instruction for Use
Restore This option will only be enabled if SBP has previously been minimised. Right click the
minimised item then select Restore to restore it
Move N/A
Size Click Size then drag the left or right borders of SBP to make the SBP screen narrower
or wider as required
Minimise Click Minimise to minimise SBP to the bottom of your screen.
Also see Restore
Maximise N/A
Dock to Right SBP naturally sits on the right of the GDS but if it has been moved then select Dock to
right to reposition on the right.
Dock to Left SBP naturally sits on the right of the GDS but can be moved to the left if required.
Select Dock to left to reposition on the left.
Close Select Close to close SBP
This document contains unpublished, confidential, and proprietary information of American Express Global P.13
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 14
} |
COPY & PASTE
Where the copy functionality is available, hovering to the right of a field will display
a Copy to Clipboard icon. Click the icon to copy text. CTRL + V will allow the
copied text to be pasted elsewhere.
This document contains unpublished, confidential, and proprietary information of American Express Global P.14
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 15
} |
Multi Agency Management
If your Travel Counsellor profile has been associated to multiple Connect Client agencies, when initially accessing
SBP you will be presented with the My Agencies screen requesting you select the agency you wish to use.
You will only be shown a choice of the agencies your
Travel Counsellor profile has been associated to.
Click the agency you wish to work in.
Once selected, you will be placed back at the generic
Welcome screen and will only have access to those
corporations associated to your chosen agency. The
agency selected will be retained by SBP until you elect to
change it.
VIEW YOUR CURRENT AGENCY
The agency you are currently working in will be shown at the bottom of the SBP screen if you are attached to
multiple agencies.
CHANGE AGENCY
To change the agency you are working in, click the Agency shown at the bottom of the screen as shown in the
image above.
You will be presented with the initial My Agencies screen
where you should select the alternative agency required.
The agency already selected will be indicated.
Once selected, you will be placed back at whichever
screen you left in order to change your agency and will
now only have access to those corporations associated to
your newly chosen agency.
This document contains unpublished, confidential, and proprietary information of American Express Global P.15
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 16
} |
Actions Menu
Each screen has certain permitted actions that may be performed from that area of SBP. To view permitted
actions, click the icon in the top right of the screen to access the Actions Menu.
Actions available to you from the area of SBP you
are in will be displayed.
Click the item in the menu to perform that action.
Each menu item will have a prescribed shortcut presented alongside. If you prefer, rather than opening the menu
and clicking on the action item, you can perform that action by making the shortcut entry. When making shortcut
entries it is important to remember the shortcut must be relevant to and permissible from the screen you are on (if
it cannot be found in the Actions Menu for that screen then it is not relevant or permissible). It is also important to
ensure SBP has focus in order for the shortcut command to work as expected. To give SBP focus, either click in
SBP using the mouse, or make the shortcut entry ALT+S prior to making your required shortcut command.
This document contains unpublished, confidential, and proprietary information of American Express Global P.16
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 17
} |
Shortcuts
It is possible to use keyboard short cuts to launch SBP modules and functionality. Shortcuts will only work if the
module or functionality in question is accessible from the screen you are currently on and if SBP has ‘focus’. In
order to place focus on SBP either click on the SBP screen or use the keyboard command ALT+S
Shortcut Module/Function
ALT+A Run Missing FF Check for OBT PNR (Sabre)
Reinstate Airline Cards & Tracking Codes from Profile (Amadeus)
ALT+B View Bookings
ALT+C Change Agency
ALT+D Add Offers
ALT+E End Module
ALT+F Pricing Module
ALT+H HMP
ALT+I Verify Identify (2 Factor Authentication)
ALT+K Knowledge management
ALT+L Quick Links
ALT+N New Booking
CTRL+N
ALT+O Offers Module
ALT+P View Policy
ALT+S Place focus on SBP
ALT+T View Traveller Profile
CTRL+W Redirect to Workbench
This document contains unpublished, confidential, and proprietary information of American Express Global P.17
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 18
} |
New Booking – Profile Module
CREATE A NEW BOOKING
To create a booking for a profiled traveller, select Workbench from the main SBP menu.
If no workspaces are currently in use, SBP will take you to the Workbench and assume you wish to start a new
booking by immediately opening a new Workspace at the Find Caller screen.
If Workspaces are already in use, SBP will take you to the Workbench where you must either select New
Booking from the Actions Menu or use the shortcut ALT+N
This document contains unpublished, confidential, and proprietary information of American Express Global P.18
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 19
} |
FIND CALLER – SABRE
The ‘Profiled 1S’ option must be selected to search for a Sabre profiled caller. For Amadeus, see FIND CALLER
– AMADEUS
To search for a caller’s profile, type any one or combination of the following separated with a space into the
Search field:
• Traveller Last Name
• Traveller First Name
• Corporation
• Organisation
• Sub Organisation
• Phone Number
• Email Address
• Employee ID
• Booking PCC
To clear the typed search criteria from the Search field at any time, click Clear.
Results returned will be displayed based on permissions granted to you in terms of corporations affiliated to your
agency and may include similar names rather than exact matches.
If the caller profile required is not returned in the offered results, please add more qualifying criteria to narrow the
responses received or select the No Caller Profile option which will take you directly to the Find Traveller Screen,
see FIND PROFILED TRAVELLER - SABRE
This document contains unpublished, confidential, and proprietary information of American Express Global P.19
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 20
} |
Click the desired result in order to identify the caller.
The caller’s name will be displayed.
The full Corporation name will be displayed.
The applicable organisation will be displayed where
relevant.
Telephone numbers and the business email address
returned from the caller’s profile will be displayed.
If an alternative profile is desired, click the icon in the
upper left corner to go back.
A list of known travellers (Book travel for) will be presented.
At a minimum this will include the option of ‘Caller’.
Select as many of the known travellers as relevant for this
trip - you will only be limited by the number of vacant GDS
work areas available. It is acceptable to select none of the
known travellers including the caller if none are travelling.
Click Next to proceed with this caller whether Known Travellers have been selected or not.
If known travellers have been selected, they will be added to a list of selected travellers, see SELECTED
TRAVELLERS
If no known travellers have been selected, you will have been taken directly to the Find Traveller Screen, see
FIND PROFILED TRAVELLER - SABRE
This document contains unpublished, confidential, and proprietary information of American Express Global P.20
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 21
} |
SELECTED TRAVELLERS – SABRE
Once Travellers have been selected, either from the list of known travellers against the caller, by searching for a
traveller profile, or by the use of an unprofiled traveller template they will be added to a list of selected travellers.
To halt the booking process and empty the list, click the X
icon in the upper right corner.
To remove a single selected traveller from the list, click the
icon against the relevant traveller’s name item in the
list.
It will be necessary to confirm your desire to remove a
traveller before action is taken by the system.
To create more than 1 booking for a traveller, increase the number count next to the applicable traveller
- you will only be limited by the number of vacant GDS work areas available.
To select a second or subsequent traveller, click the Add button and repeat the process, see FIND PROFILED
TRAVELLER - SABRE. Separate bookings will be created for each traveller in the selected list.
Once all required travellers have been selected, click Next to be taken to the Traveller Information screen, see
TRAVELLER INFORMATION - SABRE
This document contains unpublished, confidential, and proprietary information of American Express Global P.21
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 22
} |
FIND PROFILED TRAVELLER – SABRE
The ‘Profiled 1S’ option must be selected for a Sabre profiled traveller. For Amadeus using Amadeus profiles, see
FIND PROFILED TRAVELLER - AMADEUS
To return to the Workbench at any time click the X icon in the upper right corner.
To search for a traveller’s profile, type any one or combination of the following separated with a space into the
Search field:
• Traveller Last Name
• Traveller First Name
• Corporation
• Organisation
• Sub Organisation
• Phone Number
• Email Address
• Employee ID
• Booking PCC
To clear the typed search criteria from the Search field at any time, click Clear.
Results returned will be displayed based on permissions granted to you in terms of corporations affiliated to the
agency you are associated to may include similar names rather than exact matches.
If the traveller profile required is not returned in the offered results, add more qualifying criteria to narrow the
responses received.
This document contains unpublished, confidential, and proprietary information of American Express Global P.22
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 23
} |
Click the desired result in order to identify the traveller.
The traveller’s name will be displayed along with the GDS and applicable
booking PCC.
The full Corporation name will be displayed.
The applicable organisation will be displayed where relevant.
Telephone numbers and the business email address returned from the
traveller’s profile will be displayed.
If an alternative profile is desired, click the icon in the upper left
corner to go back.
Click Select to proceed with this traveller, see SELECTED TRAVELLERS - SABRE
This document contains unpublished, confidential, and proprietary information of American Express Global P.23
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 24
} |
TRAVELLER INFORMATION – SABRE
Field Instruction for Completion/Use
Date of Birth This will be pre-populated from the traveller profile if available and cannot be changed.
If not pre-populated these fields require mandatory completion.
Gender This will be pre-populated from the traveller profile if available and cannot be changed.
If not pre-populated this field requires mandatory completion.
DK/Account Number This will be pre-populated from Connect Client if a default DK number exists relevant to
the traveller’s corporation or organisation.
This document contains unpublished, confidential, and proprietary information of American Express Global P.24
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 25
} |
You may change this if required by selecting an alternative from the dropdown where
available.
Telephone Numbers These will be pre-populated from the traveller profile if available.
It is possible to deselect any numbers not required to appear in this booking and by
clicking on Add provide additional numbers for this instance.
Email Address This will be pre-populated with the business email address from the traveller profile
where available.
If not pre-populated this field requires mandatory completion.
Management Editable Management Information fields will be displayed for completion.
Information (MI)
It will be possible to bypass the completion of MI marked as mandatory. All mandatory
MI MUST be completed at the End Module stage.
Statement Editable fields will be displayed for completion where such information is required.
Information
The completion of statement information is mandatory where required and it will not be
possible to amend this information in SBP later in the process.
Traveller and These will be pre-populated from the traveller profile (traveller) and/or from Connect
Corporate Forms of Client (corporate) where available.
Payment
Forms of payment will be identified by the traffic type they are assigned to in
Profile/Connect Client, with the Primary Air form of payment marked as selected for this
booking.
It is possible to choose an alternative form of payment for this booking from those
provided, or to deselect all suggested forms of payment and by clicking on Add provide
an alternative credit card number for this instance.
The selection of a form of payment is optional.
Arranger Where a caller profile was earlier identified that information will be pre-populated.
Where a caller is yet to be identified it will be necessary to provide the arranger Name,
Name / Telephone
Telephone Number, and Email Address.
Number / Email
Address The completion of arranger details is mandatory.
Booking Method Select a booking method from the dropdown.
The selection of a booking method is mandatory
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 26
} |
Salesforce ID Where the Booking Method ‘Email’ has been selected, this additional field will be
displayed for optional completion.
Booking PCC Auto populated with the applicable booking PCC. If this field is updated with an
alternative value, the shell PNR will be created in the newly added PCC.
Traveller Notes Where present in the traveller profile, traveller notes will be shown.
Corporation Notes Where present in the company configuration, corporation notes will be shown.
Once all mandatory information has been completed, a choice will be offered at the bottom of the screen, either:
OR
If a traveller was added to the selected traveller list and is no longer required or where mandatory information
cannot be completed, to remove them from the list, select Skip
If additional travellers need to be added to the PNR then the Additional Travellers option should be selected
(see MULTI PASSENGER PNR). Where applicable, this option should be selected before Next or Build PNR
options are chosen.
If more than one traveller was added to the selected traveller list and/or more than one instance of a booking was
requested for a single traveller, the option of Next will be shown until traveller information has been completed for
all. Select Next for the next set of traveller information needing completion to appear on screen.
Once all mandatory traveller information has been completed for all travellers, the Build PNR option will be
returned. To build shell PNRs for each of the travellers, select Build PNR
For the next steps in the process to create a PNR for a profiled traveller see the section entitled Workbench
This document contains unpublished, confidential, and proprietary information of American Express Global P.26
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 27
} |
FIND CALLER – AMADEUS
The ‘Profiled 1A’ option must be selected to search for an Amadeus profiled caller. For Sabre, see FIND CALLER
- SABRE
Field Instruction for Completion/Use
Profiled 1A Add traveller last name or PIN
Completion of this field is mandatory
First Name If populated will limit/refine the search results
Completion of this field is optional
Company Name If populated will limit/refine the search results
Completion of this field is optional
Type The default is PDN
Leave selection as PDN to search your current OID (office ID) or specified OID (if
Office field is completed)
Change to PDA to search all OIDs to which you have access
Office If populated will limit/refine the search results when used in conjunction with PDN as
described above
Completion of this field is optional
To clear the typed search criteria from the Search field at any time, click Clear.
This document contains unpublished, confidential, and proprietary information of American Express Global P.27
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 28
} |
If the caller profile required is not returned in the offered results, please add more qualifying criteria to narrow the
responses received or select the No Caller Profile option which will take you directly to the Find Traveller Screen,
see FIND PROFILED TRAVELLER – AMADEUS
Click the desired result in order to identify the caller.
The caller’s name will be displayed.
The full Corporation name will be displayed.
The applicable organisation will be displayed where relevant.
Telephone numbers and the business email address returned from
the caller’s profile will be displayed.
If an alternative profile is desired, click the icon in the upper left
corner to go back.
Where the caller is also travelling, select ‘Caller’.
If the caller is not travelling it is acceptable to leave this unchecked.
Click Next to proceed with this caller whether the Known Traveller has been selected or not.
If the caller has been selected as the traveller, they will be added to a list of selected travellers, see SELECTED
TRAVELLERS - AMADEUS
If the caller has not been selected as the traveller, you will have been taken directly to the Find Traveller Screen,
see FIND PROFILED TRAVELLER – AMADEUS
This document contains unpublished, confidential, and proprietary information of American Express Global P.28
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 29
} |
SELECTED TRAVELLERS – AMADEUS
Once Travellers have been selected, either from the list of known travellers against the caller, by searching for a
traveller profile, or by the use of an unprofiled traveller template they will be added to a list of selected travellers.
To halt the booking process and empty the list, click the X
icon in the upper right corner.
To remove a single selected traveller from the list, click the
icon against the relevant traveller’s name item in the
list.
It will be necessary to confirm your desire to remove a
traveller before action is taken by the system.
To choose to create more than 1 booking for a traveller, increase the number count next to the
applicable traveller - you will only be limited by the number of vacant GDS work areas available.
To select a second or subsequent traveller, click the Add button and repeat the process, see FIND PROFILED
TRAVELLER – AMADEUS. Separate bookings will be created for each traveller in the selected list.
Once all required travellers have been selected, click Next to be taken to the Traveller Information screen, see
TRAVELLER INFORMATION – AMADEUS
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 30
} |
FIND PROFLILED TRAVELLER – AMADEUS
The ‘Profiled 1A’ option must be selected for an Amadeus profiled traveller. For Sabre, see FIND PROFILED
TRAVELLER – SABRE
To return to the Workbench at any time click the X icon in the upper right corner.
Field Instruction for Completion/Use
Profiled 1A Add traveller last name or PIN
Completion of this field is mandatory
First Name If populated will limit/refine the search results
Completion of this field is optional
Company Name If populated will limit/refine the search results
Completion of this field is optional
Type The default is PDN
Leave selection as PDN to search your current OID (office ID) or specified OID (if
Office field is completed)
Change to PDA to search all OIDs to which you have access
Office If populated will limit/refine the search results when used in conjunction with PDN as
described above
Completion of this field is optional
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 31
} |
To clear the typed search criteria from the Search field at any time, click Clear.
If the traveller profile required is not returned in the offered results, add more qualifying criteria to narrow the
responses received.
Click the desired result in order to identify the traveller.
The traveller’s name will be displayed along with the GDS and
applicable booking PCC.
The full Corporation name will be displayed.
The applicable organisation will be displayed where relevant.
Telephone numbers and the business email address returned from
the traveller’s profile will be displayed.
If an alternative profile is desired, click the icon in the upper
left corner to go back.
Click Select to proceed with this traveller, see SELECTED TRAVELLERS – AMADEUS
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 32
} |
TRAVELLER INFORMATION – AMADEUS
Field Instruction for Completion/Use
Date of Birth This will be pre-populated from the traveller profile if available and cannot be changed.
If not pre-populated these fields require mandatory completion.
Gender This will be pre-populated from the traveller profile if available and cannot be changed.
If not pre-populated this field requires mandatory completion.
DK/Account Number This will be pre-populated from Connect Client if a default DK number exists relevant to
the traveller’s corporation or organisation.
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 33
} |
You may change this if required by selecting an alternative from the dropdown where
available.
Telephone Numbers These will be pre-populated from the traveller profile if available.
It is possible to deselect any numbers not required to appear in this booking, only if
they are configured as optional move fields in the GDS profile. By clicking on Add is it
possible to provide additional numbers for this instance.
Email Address This will be pre-populated with the business email address from the traveller profile
where available.
If not pre-populated this field requires mandatory completion.
Management Editable Management Information fields will be displayed for completion.
Information (MI)
It will be possible to bypass the completion of MI marked as mandatory. All mandatory
MI MUST be completed at the End Module stage.
Where configured as mandatory move in the GDS profile, fields will be displayed as
completed and will not be permitted to be edited.
Traveller and These will be pre-populated from the traveller profile (traveller) and/or from Connect
Corporate Forms of Client (corporate) where available.
Payment
Forms of payment will be identified by the traffic type they are assigned to in
profile/Connect Client, with the Primary Air form of payment marked as selected for this
booking where known.
It is possible to choose an alternative form of payment for this booking from those
provided, or to deselect all suggested forms of payment and by clicking on Add provide
an alternative credit card number for this instance. These options are only possible if
forms of payment are configured solely as optional move fields in the GDS profile.
The selection of a form of payment is optional.
Arranger Where a caller profile was earlier identified that information will be pre-populated.
Where a caller is yet to be identified it will be necessary to provide the arranger Name,
Name / Telephone
Telephone Number, and Email Address.
Number / Email
Address The completion of arranger details is mandatory.
Booking Method Select a booking method from the dropdown.
The selection of a booking method is mandatory
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 34
} |
Salesforce Case Where the Booking Method ‘Email’ has been selected, this additional field will be
Number displayed for optional completion.
Corporation Notes Where present in the company configuration, corporation notes will be shown.
Once all mandatory information has been completed, a choice will be offered at the bottom of the screen, either:
OR
If a traveller was added to the selected traveller list and is no longer required or where mandatory information
cannot be completed, to remove them from the list, select Skip
If additional travellers need to be added to the PNR then the Additional Travellers option should be selected
(see MULTI PASSENGER PNR). Where applicable, this option should be selected before Next or Build PNR
options are chosen.
If more than one traveller was added to the selected traveller list and/or more than one instance of a booking was
requested for a single traveller, the option of Next will be shown until traveller information has been completed for
all. Select Next for the next set of traveller information needing completion to appear on screen.
Once all mandatory traveller information has been completed for all travellers, the Build PNR option will be
returned. To build shell PNRs for each of the travellers, select Build PNR
For the next steps in the process to create a PNR for a profiled traveller see the section entitled Workbench
This document contains unpublished, confidential, and proprietary information of American Express Global P.34
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 35
} |
UNPROFLILED TRAVELLER
It will only be possible to make a booking for an unprofiled traveller if an applicable template has been created
and formatted in Connect Client. If you are unable to locate a relevant template, you will not be able to book for
that traveller until such a template exists or until their traveller profile has been created.
From the Find Traveller screen select the Unprofiled option.
To search for an unprofiled traveller template you must first find the applicable corporation. Add the name of the
desired corporation to the Search field. When searching, SBP will return results that begin with the criteria you
have added. For SBP to return results containing your search criteria anywhere in the corporation’s name, prefix
your search criteria with an asterisk (*).
To clear the typed search criteria from the Search field at any time, click Clear.
SBP will return a list of matching corporations.
Click the desired corporation in order to identify if any unprofiled
traveller templates exist.
If no templates are found the following will be displayed.
To return to the corporation search results, click the icon in the upper left
corner.
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 36
} |
Where templates are found results will be displayed as the Template Name followed by the Organisation name
where applicable.
Use the filter option to better help you find the template you are looking for.
Once identified, select the appropriate template.
Complete the required information – some items cannot be changed and where this
is the case SBP will prevent you from doing so.
Field Instruction for Completion/Use
First Name Requires mandatory completion.
Last Name Requires mandatory completion.
Telephone Numbers These will be pre-populated from the unprofiled traveller template where applicable.
Management Editable Management Information fields will be displayed here that require mandatory
Information (MI) completion.
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 37
} |
Once all required fields are completed, click Next to be taken to the Selected Traveller screen.
Once Travellers have been selected, either from the list of known travellers against the caller, by searching for a
traveller profile, or by the use of an unprofiled traveller template they will be added to a list of selected travellers.
To halt the booking process and empty the list, click the X
icon in the upper right corner.
To remove a single selected traveller from the list, click the
icon against the relevant traveller’s name item in the
list.
It will be necessary to confirm your desire to remove a
traveller before action is taken by the system.
To choose to create more than 1 booking for a traveller, increase the number count next to the
applicable traveller - you will only be limited by the number of vacant GDS work areas available.
To select a second or subsequent traveller, click the Add button and search for your next traveller (see FIND
PROFILED TRAVELLER – SABRE or FIND PROFILED TRAVELLER – AMADEUS as applicable) or repeat the
unprofiled traveller process to add another unprofiled traveller to the list. A separate PNR will be created for each
traveller in the selected list.
Once all required travellers have been selected, click Next to be taken to the Traveller Information screen.
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 38
} |
Field Instruction for Completion/Use
Traveller Type Requires mandatory completion. Default to Adult – select Child or Infant with Seat
where appropriate to ensure correct information is added to the PNR.
Date of Birth Requires mandatory completion.
Gender Requires mandatory completion.
DK/Account Number This will be pre-populated from the unprofiled traveller template.
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express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 39
} |
You may change this if required by selecting an alternative from the dropdown where
available.
Telephone Numbers These will be pre-populated from the unprofiled traveller template where applicable.
It is possible to deselect any numbers not required to appear in this booking and by
clicking on Add provide additional numbers for this instance.
Email Address This will be pre-populated with the business email address from the unprofiled traveller
template.
Management Editable Management Information fields will be displayed for completion.
Information (MI)
The completion of MI is mandatory where indicated.
Statement Editable fields will be displayed for completion where such information is required.
Information
The completion of statement information is mandatory where required and it will not be
possible to amend this information in SBP later in the process.
Traveller Forms of These will be pre-populated from the unprofiled traveller template.
Payment
Forms of payment will be identified by the traffic type they are assigned to in Profile,
with the Primary Air form of payment marked as selected for this booking.
It is possible to choose an alternative form of payment for this booking from those
provided, or to deselect all suggested forms of payment and by clicking on Add provide
an alternative credit card number for this instance.
The selection of a form of payment is optional.
Arranger Where a caller profile was earlier identified that information will be pre-populated.
Name / Telephone Where a caller is yet to be identified it will be assumed that the arranger is the traveller.
Number / Email If this box is unchecked it will be necessary to provide the arranger Name, Telephone
Address Number, and Email Address.
OR The selection of Arranger is Traveller OR the completion of arranger details is
mandatory.
Arranger is Traveller
Salesforce Case Where the Booking Method ‘Email’ has been selected, this additional field will be
Number displayed for optional completion.
Booking Method Select a booking method from the dropdown.
The selection of a booking method is mandatory
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 40
} |
Corporation Notes Where present in the company configuration, corporation notes will be shown.
Once all mandatory information has been completed, a choice will be offered at the bottom of the screen, either:
OR
If a traveller was added to the selected traveller list and is no longer required or where mandatory information
cannot be completed, to remove them from the list, select Skip
If additional travellers need to be added to the PNR then the Additional Travellers option should be selected
(see MULTI PASSENGER PNR). Where applicable, this option should be selected before Next or Build PNR
options are chosen.
If more than one traveller was added to the selected traveller list and/or more than one instance of a booking was
requested for a single traveller, the option of Next will be shown until traveller information has been completed for
all. Select Next for the next set of traveller information needing completion to appear on screen.
Once all mandatory traveller information has been completed for all travellers, the Build PNR option will be
returned. To build shell PNRs for each of the travellers, select Build PNR
For the next steps in the process to create a PNR for a profiled traveller see the section entitled Workbench
This document contains unpublished, confidential, and proprietary information of American Express Global P.40
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 41
} |
MULTI PASSENGER PNR
GBT compliance regulations stipulate only one corporate traveller should exist in a single PNR. It is however
permissible to create a PNR containing multiple passengers where only one is a corporate traveller and the rest
are non-corporate or where all travellers are non-corporate.
To achieve this, start your booking as any other, i.e., attempt to identify the caller profile where possible, then add
a known traveller, search for a traveller profile, or compete the details for an unprofiled traveller.
Once the Traveller Information has been completed click found at the bottom of the screen.
Field Instruction for Completion/Use
Traveller Type Ensure the correct Traveller Type is selected from the dropdown.
For Amadeus, the option of ‘Infant without Seat’ will only be offered and selectable
when the traveller type added before it is an adult.
For Sabre, the option of ‘Infant without Seat’ will only be offered and selectable when
the number of infants without seat will not outnumber the traveller type adult.
First Name Requires mandatory completion.
Last Name Requires mandatory completion.
Date of Birth Requires mandatory completion
Gender Requires mandatory completion
If more traveller names should be added to the PNR, select Add Traveller - once the PNR contains a total of 9
names, this option will no longer be presented.
Once all required names have been added, select Build PNR
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 42
} |
DUAL SERVICING
As a Travel Counsellor expected to manage customers serviced through SBP in addition to those customers still
serviced via PE+, dual servicing will assist in terms of deciding which tool should be used to manage the booking
for the call you have accepted.
If the call is established to be from a OneGBT customer who should be serviced via SBP, the call will open in SBP
at the Caller Details screen shown below:
It is possible to select a known traveller from those presented on this screen which will in turn be added to the
‘Selected Travellers’ screen. If the traveller you need to book for is not a known traveller of the caller, you should
search for them via the traveller search process described in the previous pages of this guide.
To continue to the Select Travellers or Find Traveller screen as appropriate, click Select
If the call was initially routed to PE+ and then determined to be a OneGBT booking, it is possible for it to be
transferred back to SBP (see PE+ documentation for this process). In the instance a call is passed to SBP from
PE+, the Identify Traveller screen is displayed where the traveller is known, or the Unprofiled Traveller Template
screen where the traveller is unknown. The booking process will continue from these screens as detailed in the
previous pages of this guide.
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 43
} |
TWO FACTOR AUTHENTICATION
Two Factor Authentication (2FA) is a security process which allows you to verify the identity of a caller prior to
PNR creation on an ad hoc basis. It is to be used when a caller’s identity is in doubt, and you have been unable
to confirm the caller’s identity via profile elements at the point of profile selection.
Having reached the Identify Caller screen, if you feel identity is in doubt and
wish the caller to be authenticated, select Verify Identity from the Actions
Menu at the top right of the screen or use the shortcut ALT+I
Once selected the Verify Contact screen will be displayed, containing
all telephone numbers and email addresses from the profile.
If a telephone number is selected it must be one that is able to
receive SMS messages and must contain a country code, either as
part of the main number or in the separate country code box.
Once a method of contact is chosen, select Send Code
The caller will receive a message to their telephone or email address based
on the contact you selected.
If no code is received, you may choose to send a New Code
The caller must advise you of the code they were sent in order for you to
continue with the booking.
Add the code they give you to the Enter Code field and if an incorrect
verification code is added, an error message will be returned:
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express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 44
} |
If a correct verification code is added, you will be taken back to the existing Identify Caller screen containing a
message indicating Two Factor Authentication Passed. The caller initial avatar from this point will be green to
indicate the traveller has been authenticated:
You will now be able to continue with creating your booking as usual.
A remark will be added to the GDS PNR for all travellers being booked by this caller at this time indicating the
caller has been authenticated.
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 45
} |
No GBTGUID Process
The GBTBUID is the key that allows SBP to relate the booking on your screen back to the relevant client data in
terms of policy, Mi, reason codes etc. Every booking that SBP creates will contain a GBTGUID and all bookings
SBP is expected to manage must contain one also.
Where a booking has been made outside of SBP and does not contain the necessary GBTGUID, this will be
recognised and the No GBTGUID process will launch:
When retrieving a booking that is identified as missing the
GBTGUID, SBP will not display the traveller and company
information in the Workspace but will instead display as shown
with the booking avatar presented in red.
Click the Workspace - a message will be displayed confirming
the GBTGUID is missing.
From here you will start to follow the unprofiled traveller process.
To search for an unprofiled traveller template you must first find
the applicable corporation. Add the name of the desired
corporation to the Search field. When searching, SBP will return
results that begin with the criteria you have added. For SBP to
return results containing your search criteria anywhere in the
corporation’s name, prefix your search criteria with an asterisk (*).
To clear the typed search criteria from the Search field at any time, click Clear.
SBP will return a list of matching corporations.
Click the desired corporation in order to identify if any unprofiled traveller
templates exist.
This document contains unpublished, confidential, and proprietary information of American Express Global P.45
Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 46
} |
Where templates are found results will be displayed as the Template
Name followed by the Organisation name where applicable.
Use the filter option to better help you find the template you are
looking for.
Once identified, select the appropriate template.
Complete the required information.
Select Next
SBP will add a GBTGUID to your PNR and display the relevant traveller and
company information in the workspace, see Workbench
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 47
} |
Workbench
The Workbench is the area of SBP that houses all bookings currently retrieved in GDS and those bookings yet to
be created or those that failed during creation.
Once Build PNR has been selected, you will see all items to be built listed on the ‘Creating Shell PNR’ screen.
Each item on this list will be shown headed with the traveller name followed by the name of their corporation,
along with the applicable GDS and PCC.
Items on this list shown against a plain grey avatar are shell PNRs in progress. SBP is attempting to
create this PNR right now!
Should a booking fail to build the grey avatar will ultimately be replaced with a red avatar containing a
cross. Clicking on the item will give explanation as to the reason for the failure and allow you then the
option to remove the item.
For the next steps in the process to create a PNR for a profiled/unprofiled traveller see the section entitled SBP
WORKSPACE
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 48
} |
WORKSPACE SUMMARY
When a new booking is successfully created in SBP it is retrieved in the relevant GDS and applicable PCC/OID in
the next available work area; it is simultaneously displayed in its own corresponding SBP Workspace.
If a single new booking is created, SBP will open the applicable Workspace for that PNR, with the booking in view
in GDS. If multiple new bookings are created at the same time, SBP will open the applicable Workspace for the
last PNR created and display that PNR in GDS. See the section entitled SBP WORKSPACE
At any time, it is possible to return from the Workspace for an individual PNR to the Workspace Summary for all
your active PNRs by clicking the icon in the upper left corner.
The Workspace Summary is a list of all bookings currently being managed in
GDS. Each item in the Workspace Summary will be headed with the traveller
name, followed by the name of their corporation, and will be preceded by an
avatar representing the GDS work area in which that booking has been
retrieved.
Where multiple GDS are in use for SBP, the Workbench will be split to
represent the Workspaces relevant to each GDS.
A blue avatar against an item in the Workspace Summary indicates that item corresponds to the PNR
retrieved in your currently active GDS work area. This is the active SBP Workspace. Note: avatars
against Sabre bookings will include the corresponding GDS work area, A, B, C etc., avatars against
Amadeus bookings will not.
A grey avatar against an item in the Workspace Summary indicates an item that is currently retrieved
in GDS but is not in the currently displayed work area. This is a dormant SBP Workspace. Note:
avatars against Sabre bookings will include the corresponding GDS work area, A, B, C etc., avatars against
Amadeus bookings will not.
A red avatar against an item in the Workspace Summary indicates a problem. Often this may be due to SBP not
recognizing the booking in instances when the booking was not created using the correct PNR standard.
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 49
} |
Ending or ignoring a booking in GDS will remove its corresponding item from the Workspace Summary.
Changing work area directly in the GDS, will automatically change focus of the live SBP Workspace to that which
corresponds to the active GDS work area.
Clicking on a dormant item in the Workspace summary will change focus to that item making it the active
Workspace, and automatically change work area in GDS to that which corresponds to the active Workspace.
SBP will then also take you into the Workspace for that booking.
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"page_number": 50
} |
SBP Workspace
If a single new booking is created SBP will automatically open the applicable Workspace for that PNR. If multiple
new bookings are created at the same time, SBP will open the applicable Workspace for the last PNR created.
If you are currently viewing the Workspace Summary, click on an item in the Workbench in order to display the
SBP Workspace for that booking.
The traveller name, locator, GDS, and PCC or OID will be presented at the top of the Workspace.
Where the booking is for multiple passengers, a multi passenger icon will display below the
locator. Hovering over that icon will advise the names of the other travellers in the PNR.
To return to the Workspace Summary, click the i con in the upper left
corner.
In the event warnings were received from the GDS when the shell PNR
was created, these will be shown in their own expandable section at the
top of the SBP Workspace.
Click on the section to view the warnings.
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RECOMMENDER – TEXT
The purpose of the Recommender Module is to display policy and preferences throughout the booking process,
assisting you in making correct and applicable choices when booking for your customer.
From the SBP Workspace it will be possible to view corporate travel policy, preferences, negotiated rate codes
and numbers, car direct bill number and knowledge management at any time you choose through the booking
process. Simply access the relevant Workspace for your traveller, then select the area of Recommender you wish
to view.
Where Knowledge Management exists that has been loaded solely in languages other than the user’s desktop
default language, the Travel Counsellor will be offered a dropdown to enable the display of that Knowledge
Management in one of the loaded languages if they chose. Select the required language from the presented
dropdown.
It is also possible to view policy from various screens in SBP from the Actions Menu or by using the shortcut
ALT+P
When policy is accessed from the Unprofiled Traveller Template List screen, corporate policy only will be
displayed as there will be no traveller preferences to be shown.
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"page_number": 52
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RECOMMENDER – DYNAMIC – AIR
Throughout the booking process, Recommender will launch to display information relevant to your GDS entries
made:
Air commands made for availability, pricing and fare displays will trigger air related corporate travel policy,
preferences, negotiated fare codes and knowledge management to be automatically displayed.
Where corporate air policy permitted cabin exists, in the instance an air availability entry is made, SBP will
specifically display those policies to assist you in making the correct choice in terms of class of service to book.
Once an air segment has been booked, the Recommender display will change to advise if your selection is:
In policy OR Out of Policy
Clicking the icon will display the full policy for the applicable region, i.e. international/domestic/market/all
To navigate away from the dynamically displayed Recommender information at any time, click the icon in
the upper left corner.
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 53
} |
RECOMMENDER – DYNAMIC – CAR
Throughout the booking process, Recommender will launch to display information relevant to your GDS entries
made:
Car commands made for search, car location formats and car sell will trigger car related corporate travel policy,
preferences, negotiated rate codes/numbers and knowledge management to be automatically displayed.
Where corporate car policy preferred, and non-preferred vendors exists, SBP will specifically display those
policies to assist you in making the correct choice in terms of vendor to book. If the car search entry made in
GDS is general and not restricted to a particular vendor, the response will be as below:
If a car search entry is made that is vendor specific, or once a car segment has been booked, the Recommender
display will change to advise if your selection is:
In policy OR Out of Policy
If the vendor selected is neither specifically preferred or non-preferred, Recommender will advise neither in or out
of policy.
Clicking the icon will display the full policy for the applicable region, i.e. international/domestic/market/all
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
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} |
To navigate away from the dynamically displayed Recommender information at any time, click the icon in
the upper left corner.
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express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
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} |
RECOMMENDER – DYNAMIC – SEATS
Throughout the booking process, Recommender will launch to display information relevant to your GDS entries
made:
Having sold a flight, native GDS seat map requests will trigger the Traveller Preferences to be automatically
displayed, allowing the traveller seat preference to be viewed.
To navigate away from the dynamically displayed Recommender information at any time, click the icon in
the upper left corner.
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} |
PNR STATUS
The PNR Status Module allows you to assess the status of the PNR at a glance in terms of certain key pieces of
information using a combination of text, colour codes and tool tips.
The colour coding against each element should at a glance allow you to establish which areas of the PNR may
require your attention:
No attention required
Non-urgent attention required
Urgent attention required
Attention not applicable
While working a PNR you may see the status change if a booking is End Retrieved, Ignore Retrieved or if the
entry is made to redisplay the whole booking.
The text and corresponding tool tips provided will guide you to the specific nature of the status:
Segment
OK All segments confirmed
WAITLIST Itinerary contains Waitlisted segments
WARNING Action required
N/A There are no segments in the PNR
Compleat
PASS Passed successfully
FAIL Check Compleat Error Remarks. Correct the PNR and run the End Module
RUN END MODULE The End Module has not been run against the current itinerary – run End Module
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Tickets
ISSUED All required tickets have been issued
NOT ISSUED No tickets have been issued
PARTIALLY ISSUED Some tickets have been issued. There are still tickets yet to be processed.
N/A There are no GDS air segments in the PNR or PNR is not set up as ready for ticketing
Source
ONLINE Online originating booking
OFFLINE Offline originating booking
For the next steps in the process to create a PNR for a profiled/unprofiled traveller see the sections entitled Run
Missing FF Check for OBT PNR (Sabre only) / Reinstate Airline Cards and Tracking Codes from Profile
(Amadeus only) and/or Pricing Module – Amadeus / Pricing Module – Sabre
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express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 58
} |
Run Missing FF Check for OBT PNR
This functionality applies to Sabre users only.
When retrieving an Online created PNR, it is possible that that not all frequent flyer numbers from the traveller’s
profile will have been added. It may be necessary for you to add frequent flyer numbers manually that should
have initially moved in from the traveller profile.
To manage this, select Run Missing FF Check for OBT PNR from the Actions Menu or use the shortcut
ALT+A (this option will only be offered for Online PNRS)
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express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
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} |
Reinstate Airline Cards and Tracking Codes
from Profile
This functionality applies to Amadeus users only.
Once an air itinerary has been created, prior to pricing and ending the booking, it may be necessary for you to add
airline tracking codes and reinstate frequent flyer numbers that would have initially moved in from the
company/traveller profile.
To manage this, select Reinstate Airline Cards and Tracking Codes from Profile from the Actions Menu
or use the shortcut ALT+A
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express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
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Pricing Module – Amadeus
This module cannot be used for multi passenger PNRs.
The Pricing Module for Amadeus and the Pricing Module for Sabre have slightly different options and behaviour –
ensure you are looking at the correct pages for your GDS.
The purpose of the Pricing Module is to assist you with PNR pricing without you having to remember GDS formats
and corporate rate codes. You may additionally add optional ticketing qualifiers and can also complete air MI from
this module.
To manage this, select Pricing from the Actions Menu or use the shortcut ALT+F
Or from the Workspace view, click Pricing Module
If the PNR has no air segments the following message will be seen
If the PNR contains air segments, the Pricing Module will be displayed
If the air itinerary is modified in the GDS after the Pricing Module has been
opened, click to update the SBP representation of the air
itinerary.
The check boxes alongside each segment indicate the segments to be included in
your pricing command. Click a check box to deselect a segment.
Pricing Option selection is mandatory; the
options here are as follows:
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Lowest Fare
This will issue the command to search the lowest fare and may return multiple
results.
If this option is selected, you will also be able to specify that lowest fares in
alternative cabins should be sought.
Once selected, click
When the resultant fares are offered in GDS, add the required option number
to the field provided.
Click to book the correct class, store the fare and move on to the next screen.
If the required fare is not returned, adjust the pricing command as required and price again.
Alternative Itineraries
This will issue the command to search for alternative fares and alternative airlines.
Multiple fares are likely to be returned as a result. If this option is selected, you will
also be able to specify that alternative itineraries in alternative cabins should be
sought.
Once selected, click
When the resultant fares are offered in GDS, add the required option
number to the field provided.
Click to book the correct class, store the fare and move on to the next screen.
If the required fare is not returned, adjust the pricing command as required and price again.
Alternative for Class Booked
Where a class has more than one possible fare that could be applied, this option asks that all possible resultant
fares are displayed. Multiple fares are likely to be returned as a result.
Once selected, click
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When the resultant fares have been returned in GDS you will be asked
which option you wish to save. Add the corresponding option number from
GDS to this field then click to store the fare and move on to the next screen.
If the required fare is not returned, adjust the pricing command as required and price again.
PRICING QUALIFIERS
Prior to clicking it is possible to add optional qualifiers to any of
the Pricing Options.
The Pricing Option selected will determine which qualifiers are enabled.
Field Instruction for Completion/Use
Corporate ID These will be pre-populated based on information configured in Connect Client. They
will automatically be selected and will automatically be applied to your pricing
command. Hover over the next to a code for a tool tip advising the airline/s that
code applies to.
GDS has a limit on the number of corporate IDs that may be passed in a pricing
command. If the number of corporate ID rate codes checked in this area exceeds this
limit, SBP will instruct you to reduce the number selected.
If you want or need to deselect a Corporate ID, remove the check from the selection
box next to it.
Passenger Type The default passenger type is Adult. To select an alternative,
click the dropdown and chose from the list of commonly used
passenger types.
If an unlisted passenger type is required, clicking ‘Add New’ will
allow you to manually type the code for that passenger type. That code will then be
included in the pricing command sent to GDS.
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Refundable Fares Checking this option will request fares where some refundable amount applies. The
definition of refundable is determined by the GDS
No Penalty Checking this option will request fares where ‘no penalty’ applies. The definition of no
penalty is determined by the GDS
Incl. Min. 1 Checked Checking this option will request fares where at least one checked bag is included in
Bag the cost.
Branded Fare/Fare If a particular branded fare is required, the appliable branded fare name should be
Family added to the provided field.
No Advance Checking this option will request fares that contain ‘no advance purchase’. The
Purchase definition of no advance purchase is determined by the GDS
Manual Qualifiers Should additional qualifiers be needed that are not catered for in SBP, you may add
them to the field provided. It is the user’s responsibility to ensure the qualifiers added
are correct and are separated with the correct and applicable character.
ALTERNATIVE ITINERARY QUALIFIERS
If the ‘Alternative Itineraries’ pricing option is selected, a second tier of optional
qualifiers will be offered to you. These may be used in addition to or instead of the
additional qualifiers described on the previous page.
Prior to clicking it is possible to add these optional additional qualifiers.
Field Instruction for Completion/Use
Time Window A value added here will limit the results returned by only requesting those itinerary
options falling within the time window specified. This may already be pre-populated
based on Connect Client configuration but can be changed or removed as required.
Maintain Airports Selecting this option will retain the airports shown in your currently booked itinerary
when returning alternative flights and will not look to swap for alternative airports
serving the same cities.
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
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"page_number": 64
} |
Limit Search Results Selecting one or multiple of the provided options will limit results to just those itineraries
To matching the selected criteria.
Include Carrier To state a preference for a certain carrier or carriers to be returned in alternative results
you may add up to three two-character airline codes in the boxes provided.
Adding a value to any of the ‘Include Carrier’ fields will disable ‘Exclude Carrier’
Exclude Carrier To state a preference for a certain carrier or carriers to be excluded from alternative
results you may add up to three two-character airline codes in the boxes provided.
Adding a value to any of the ‘Exclude Carrier’ fields will disable ‘Include Carrier’
TICKETING QUALIFIERS
Prior to clicking it is possible to add optional ticketing qualifiers to any of the Pricing Options.
There is just a single option available for Amadeus in this section.
If your pricing command already manages this area satisfactorily you DO
NOT have to add the information here again.
Expanding the Ticketing Qualifiers section will display those available to you.
Field Instruction for Completion/Use
Validating Carrier Use only if you wish to override the default validating carrier for your priced itinerary
when the ticket is issued - add the chosen two-character airline code.
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AIR MI
Having clicked you will be taken to the Air MI screen
You may either complete the Air MI then click
Or
You may choose not to complete this information now and click
If you skip the completion of this information, you will be required to
complete it in the End Module
Remember, if you need to view policy to assist you in completing
these fields, either select Policy from the Actions Menu or use the
shortcut ALT+P
Clicking Save or Skip
The behaviour that follows clicking ‘Save’ or ‘Skip’ will depend on what has and has not already been priced in the
booking.
If all eligible air segments are now part of a stored fare, the Pricing Module will close, and you will be returned to
the ‘Workspace’ for your booking.
If any eligible air segments remain in the booking unpriced, SBP will return you to the first screen of the Pricing
Module where only those segments still requiring a stored fare will be
selected. You may either carry on and price those remaining
segments (or any other segment combination) or exit the Pricing
Module manually.
For the next steps in the process to create a PNR for a profiled/unprofiled traveller see the section entitled End
Module
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
"page_number": 66
} |
Pricing Module – Sabre
This module cannot be used for multi passenger PNRs.
The Pricing Module for Sabre and the Pricing Module for Amadeus have slightly different options and behaviour –
ensure you are looking at the correct pages for your GDS.
The purpose of the Pricing Module is to assist you with PNR pricing without you having to remember GDS formats
and corporate rate codes. You may additionally add optional ticketing qualifiers and can also complete air MI from
this module.
To manage this, select Pricing from the Actions Menu or use the shortcut ALT+F
Or from the Workspace view, click Pricing Module
If the PNR has no air segments the following message will be seen
If the PNR contains air segments, the Pricing Module will be displayed.
If the air itinerary is modified in the GDS after the Pricing Module has been
opened, click to update the SBP representation of the air
itinerary.
The check boxes alongside each segment indicate the segments to be included in
your pricing command. Click a check box to deselect a segment.
Pricing Option selection is mandatory; the
options here are as follows:
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} |
Price as Booked
This is the most basic of pricing commands. Price for the class booked returning just one fare as a result. Once
selected, click
When the resultant fare is offered in GDS, click to store the fare and move on to the next screen.
If the required fare is not returned, adjust the pricing command as required and price again.
Lowest Fare
This will issue the command to search for a lower fare and will return just one fare as a
result. If this option is selected, you will also be able to specify that lowest fares in
alternative cabins should be sought.
Once selected, click
When the resultant fare is offered in GDS, click to book the correct class, store
the fare and move on to the next screen.
If the required fare is not returned, adjust the pricing command as required and price again.
Alternative Itineraries
This will issue the command to search for alternative fares and alternative airlines.
Multiple fares are likely to be returned as a result. If this option is selected, you will
also be able to specify that alternative itineraries in alternative cabins should be
sought.
Once selected, click
When the resultant fares have been returned in GDS you must make the appropriate entries in the GDS to
choose and book the option required. Once booked, now follow the Price as Booked flow shown above to
store the fare and move on to the next screen. Remember to include any qualifiers used in your original
command.
If the required fare is not returned, adjust the pricing command as required and price again.
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Alternative for Class Booked
Where a class has more than one possible fare that could be applied to it, this option asks that all possible
resultant fares are displayed. Multiple fares are likely to be returned as a result.
Once selected, click
When the resultant fares have been returned in GDS you will be asked which
option you wish to save. Add the corresponding option number from GDS to
this field then click to store the fare and move on to the next screen.
If the required fare is not returned, adjust the pricing command as required and price again.
PRICING QUALIFIERS
Prior to clicking it is possible to add optional qualifiers to any of
the Pricing Options.
The Pricing Option selected will determine which qualifiers are enabled.
Field Instruction for Completion/Use
Corporate ID These will be pre-populated based on information configured in Connect Client. They
will automatically be selected and will automatically be applied to your pricing
command. Hover over the next to a code for a tool tip advising the airline/s that
code applies to.
GDS has a limit on the number of corporate IDs that may be passed in a pricing
command. If the number of corporate ID rate codes checked in this area exceeds this
limit, SBP will instruct you to reduce the number selected.
If you want or need to deselect a Corporate ID, remove the check from the selection
box next to it.
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Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the
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"page_number": 69
} |
Passenger Type The default passenger type is Adult. To select an
alternative, click the dropdown and chose from the list of
commonly used passenger types.
If an unlisted passenger type is required, clicking ‘Add New’
will allow you to manually type the code for that passenger
type. That code will then be included in the pricing command sent to GDS.
Refundable Fares Checking this option will request fares where some refundable amount applies. The
definition of refundable is determined by the GDS
Changeable/Excludes Checking this option will exclude basic economy fares from results returned.
Basic Economy
Branded Fare/Fare If a particular branded fare is required, the appliable branded fare name should be
Family added to the provided field.
No Advance Checking this option will request fares that contain ‘no advance purchase’. The
Purchase definition of no advance purchase is determined by the GDS
Manual Qualifiers Should additional qualifiers be needed that are not catered for in SBP, you may add
them to the field provided. It is the user’s responsibility to ensure the qualifiers added
are correct. The # symbol should be used to separate qualifiers in place of the ¥
ALTERNATIVE ITINERARY QUALIFIERS
If the ‘Alternative Itineraries’ pricing option is selected, a second tier of optional
qualifiers will be offered to you. These may be used in addition to or instead of the
additional qualifiers described on the previous page.
Prior to clicking it is possible to add these optional additional qualifiers.
Field Instruction for Completion/Use
Time Window A value added here will limit the results returned by only requesting those itinerary
options falling within the time window specified. This may already be pre-populated
based on Connect Client configuration but can be changed or removed as required.
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} |
Maintain Airports Selecting this option will retain the airports shown in your currently booked itinerary
when returning alternative flights and will not look to swap for alternative airports
serving the same cities.
Number of Selecting from this option will limit results to those containing the specified number of
Connections connections only.
Include Carrier To state a preference for a certain carrier or carriers to be returned in alternative
results you may add up to three two-character airline codes in the boxes provided.
Exclude Carrier To state a preference for a certain carrier or carriers to be excluded from alternative
results you may add up to three two-character airline codes in the boxes provided.
TICKETING QUALIFIERS
Prior to clicking it is possible to add optional ticketing qualifiers to any
of the Pricing Options.
Each of the options found in this section will either override or add to areas of the
ticket to be issued. If your pricing command already manages these areas
satisfactorily you DO NOT have to add the information here again.
Expanding the Optional Ticketing Qualifiers section will display those available to
you.
Field Instruction for Completion/Use
Validating Carrier Use only if you wish to override the default validating carrier for your priced itinerary
when the ticket is issued - add the chosen two-character airline code.
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Endorsement Use only if you wish to add to the existing applicable ticket endorsement when the
ticket is issued.
Tour Code Use only if you wish to add a tour code to the ticket when issued.
Ticket Designator Use only if you wish to add a ticket designator to the ticket when issued.
Traveller Forms of Use only if you wish to apply a different form of payment for this ticket than is already
Payment / Corporate stored against the booking.
Forms of Payment /
Select a card to be used from Traveller Forms of Payment or Corporate Forms of
Booking Forms of
Payment or click ‘Add’ to add a new credit card.
Payment
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} |
AIR MI
Having clicked you will be taken to the Air MI screen
You may either complete the Air MI then click
Or
You may choose not to complete this information now and click
If you skip the completion of this information, you will be required to
complete it in the End Module
Remember, if you need to view policy to assist you in completing these
fields, either select Policy from the Actions Menu or use the shortcut
ALT+P
Clicking Save or Skip
The behaviour that follows clicking ‘Save’ or ‘Skip’ will depend on what has and has not already been priced in the
booking.
If all eligible air segments are now part of a stored fare, the Pricing Module will close, and you will be returned to
the ‘Workspace’ for your booking.
If any eligible air segments remain in the booking unpriced, SBP will return you to the first screen of the Pricing
Module where only those segments still requiring a stored fare will be
selected. You may either carry on and price those remaining
segments (or any other segment combination) or exit the Pricing
Module manually.
For the next steps in the process to create a PNR for a profiled/unprofiled traveller see the section entitled End
Module
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express written consent of Amex GBT. © 2023 GBT Travel Services UK Limited. | {
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} |
Offers Module
This module cannot be used for multi passenger PNRs.
The purpose of the Offers Module is to capture GDS booked air and (for Amadeus users only) rail segments along
with related fare information in order to provide booking alternatives and options to the client in a structured way
via emailed communication.
Offers may be:
• Booked – segments are held, and fares are stored in the GDS
• Unbooked – segments are not held, and fares are not stored in the GDS, but are represented in the GDS as
remarks
To access the Offers Module either select Offers from the Actions Menu or use the shortcut ALT+O
Or from the Workspace view, click Offers
If the PNR contains no offers, a message advising as such will be
displayed.
If offers exist, they will be displayed here. See the section VIEWING &
MANAGING OFFERS
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CREATING OFFERS
To create a new offer, you must have Offers applicable segments in your itinerary along with corresponding stored
fares in your PNR. Once held and stored, either select Add Offer from the Actions Menu or use the
shortcut ALT+O
All fares (inclusive of tax) stored in the PNR will be shown on the
resultant screen.
You may click on a fare to expand it.
Doing so will display the segments
associated to that fare and the fare rules.
The fare rules will be populated if SBP is
able to infer the rules obtained from GDS.
If SBP is not able to, these must be
completed by you.
To create your first offer, select the fare required by checking the box next to the associated fare. It is possible to
select more than one fare if multiple fares are required to make up your desired offer itinerary.
Select either ‘Yes’ or ‘No’ in the ‘Booked’ dropdown, depending on whether or not you wish the flights selected to
remain booked (‘Yes’) or be represented by unbooked offer remarks in the PNR (‘No’).
Add additional text if required. Please note, what is added here will be printed on the offer email to the
traveller/arranger.
Click ‘Add’
To create a second or subsequent offer, either select Add Offer from the Actions
Menu or use the shortcut ALT+O
Repeat the process until all offers have been added.
The offers created will be shown on screen labelled as Offer 1 / Offer 2 and so on.
The total value of all fares and taxes combined to create that offer will be shown.
This icon represents a booked offer.
This icon represents an unbooked offer.
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"page_number": 75
} |
You may click on an offer to expand it. You will be advised if the offer is
booked or unbooked, the total fare will be presented, then each fare that
makes up that total will be shown.
Clicking on each fare will expand it and display the segments associated to
that fare and the fare rules previously saved against it.
Select the confirmation type from the dropdown (note the options offered may be limited depending on which
offers exist in the PNR and company configuration):
Auto Confirmation
Auto confirmation can only be selected where booked offers exist in the PNR and when selecting this option it will
be necessary for you to indicate which offer you wish to be auto confirmed.
Where auto confirmation is selected, your expectation is that on the date and time chosen, assuming the booking
has not already been confirmed or cancelled, the offer selected will be automatically confirmed with no further
Travel Counsellor input.
Auto Cancellation
Where auto cancellation is selected, your expectation is that on the date and time chosen, assuming the booking
has not already been confirmed or cancelled, the offers PNR will be automatically cancelled with no further Travel
Counsellor input.
Manual Handling
Where manual handling is selected, your expectation is that on the date and time chosen, assuming the booking
has not already been confirmed or cancelled, the offers PNR will be queued back to you for you to manual cancel
or confirm as required.
To complete the offer creation process, review or amend the date and time detail shown (this is the date and time
you expect the ‘Confirmation Type’ action to be taken), then click ‘Save’
Where unbooked offers have been saved, all segments and fares associated to those offers will be removed from
the PNR and replaced with offers remarks.
For the next steps in the process to create an offer see the section entitled End Module
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"page_number": 76
} |
VIEWING & MANAGING OFFERS
To access the Offers Module either select Offers from the Actions Menu or use the shortcut ALT+O
Or from the Workspace view, click Offers
Offers created will be shown on screen labelled as Offer 1 / Offer 2 and so on.
The total value of all fares and taxes combined to create that offer will be
shown.
This icon represents a booked offer.
This icon represents an unbooked offer.
You may change the confirmation type, deadline date, time, or time window
from this screen. Then click ‘Save’
You may click on an offer to expand it. You will be advised if the offer is
booked or unbooked, the total fare will be presented, then each fare that
makes up that total will be shown.
Clicking on each fare will expand it and display the segments associated to
that fare and the fare rules as previously saved against it.
If the offer is no longer required, you may remove it from the booking by
clicking ‘Delete’. This will not cancel segments relating to a booked offer
but will just delete the offer remarks from the PNR and the offer item from
the SBP Offers Module screen.
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} |
MANUALLY CONFIRMING/BOOKING OFFERS
Having accessed the Offers Module, click on the offer you wish to confirm
to expand it.
Click ‘Book Offer’
You will be asked to confirm that you have selected the correct offer, and
where an unbooked offer is selected, to ensure you have made a note of
the fare; to proceed click ‘Ok’
Booked Offer
Where the offer selected is a booked offer, all segments and fares related to alternative booked offers that were
not selected for confirmation, along with all offers remarks will be removed from the PNR.
All flights and fares associated to the offer selected for confirmation will be retained.
Unbooked Offer
Where the offer selected is an unbooked offer, all segments and fares related to alternative booked offers that
were not selected for confirmation, along with all offers remarks will be removed from the PNR.
All flights associated to the offer selected will be automatically added to the PNR. You must now manually store
the required fare having made a note of it before you selected ‘ok’ as instructed.
For the next steps in the process to confirm an offer see the section entitled End Module
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} |
End Module
The purpose of the End Module is to allow you the opportunity to manage the degree to which you wish to
complete a booking at this time. You may elect to add some, all, or none of the required information for a booking
to be considered finished. Each piece of information you do add will be validated throughout the process.
End Options offered to you will depend on the state of the booking before and during the running of the End
Module, and are as follows:
• Quick End
• QC Only
• Ticketing
• Offers
• (Cancel) Send to Compleat
To access the End Module either select End Module from the Actions Menu or use the shortcut ALT+E
Or from the Workspace view, click End Module
If the PNR has no itinerary segments (or a retention segment
only), the assumption will be this is a cancelled PNR and the sole
option will be to send the booking to Compleat. If this option is
selected the booking will be sent to Compleat and be dealt with as
a cancelled PNR.
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Once invoked, the End Module will show the various sections that comprise it - those sections will vary depending
on the content of the booking/offer.
END MODULE SECTION STATUS
(Blank) Section contains no mandatory information and nothing within that section has been completed.
Section contains mandatory information for completion which has not yet been completed. Requires
your attention.
Section contains mandatory information which has ALL been completed in full; or section contains all
optional information where some or all has been completed. You need only access this section if you
consider it needs your review.
This section requires your review. The section was previously completed and shown with a but the
itinerary has changed in some way since it was completed. Also seen when SBP has populated fare
rules for you.
Clicking on a desired section will expand it for your review and/or completion.
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} |
If the PNR contains offers added via the SBP Offers Module, it is possible some items that for a booking would
typically be seen as mandatory, may now be seen as optional or may not be required at all.
Once in each section:
To navigate away from a specific element and back to the main End Module screen, click the icon in the
upper left corner.
Or
To disregard any completed information without saving and return to the main End Module screen , select Cancel
To save any information you have completed and return to the main End Module screen, select Save
To save any information you have completed and move on to the next section requiring your attention, select Next
DK/ACCOUNT NUMBER
The DK/Account Number as selected in the Profile Module will be shown; it can be
left as initially selected or, to change it click the DK/Account Number dropdown and
choose an alternative from those offered.
TRAVELLER MI
Once selected, Traveller MI will show all mandatory (indicated with *) and optional MI
for completion.
If your booking contains more than one airfare, you will also see the
option. Selecting Split MI allows you to save a different set of MI across your
multiple tickets.
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"page_number": 81
} |
Where Split MI has been selected, an instance of MI will be requested per air fare.
The segments to which each set of MI applies will be shown.
Where split MI is required for a multi passenger PNR, the appropriate traveller name
will be indicated above each set of MI to be collected.
MI that has been configured to apply to the entire booking, rather than to each
fare/ticket will be presented at the bottom of the screen under the heading ‘Booking’.
For Amadeus users only, if segments other than air are present
in the itinerary, then they will also be included in the Split MI
response. Should you wish or need to add MI values against
these other traffic types you must click to expand the section.
Any section shown preceded with a contains traveller MI that
must be completed for that section/traffic type.
If Split MI is no longer required, then select
AIR MI
You will be presented with a set of Air MI requiring completion for each airfare present
in your PNR. For multi passenger PNRs, the appropriate traveller name will be
indicated above each set of Air MI to be collected.
Selecting a reason code for the first set of Air MI will cause it to pre-populate across
all other instances of Air MI for the booking but it can be changed if required.
Where the related air fare is for an exchange/reissue, you will not see the ‘Ticket
Type’ option.
Where the related air fare is not an exchange/reissue, the default ticket type will be
‘Ticket’ or ‘Invoice’ depending on the fare type. It is possible to change the default if
required.
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} |
RAIL MI
You will be presented with a set of Rail MI requiring completion for each rail segment
present in your PNR.
Selecting a reason code for the first set of Rail MI will cause it to pre-populate across
all other instances of Rail MI for the booking but it can be changed if required.
HOTEL MI
You will be presented with a set of Hotel MI requiring completion for each hotel
segment present in your PNR.
Selecting a reason code for the first set of Hotel MI will cause it to pre-populate
across all other instances of Hotel MI for the booking but it can be changed if
required.
Where the hotel segment is passive, an additional field ‘Compare Rate’ will be
displayed. This field is for Ovation use only.
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"page_number": 83
} |
CAR MI
You will be presented with a set of Car MI requiring completion for each car segment
present in your PNR.
Selecting a reason code for the first set of Car MI will cause it to pre-populate across
all other instances of Car MI for the booking but it can be changed if required.
FORM OF PAYMENT
All credit card forms of payment from the traveller profile (traveller), Connect Client
(corporate), and any air credit card form of payment from the PNR if different
(Booking Forms of Payment) will be displayed.
Forms of payment will be identified by the traffic type they are assigned to in
Profile/Connect Client where relevant.
If a credit card form of payment is already stored in the PNR it will be checked.
Where a form of payment stored in the PNR is anything other than credit card, it will
be represented in SBP as a non-editable field, like so:
It is possible to replace a non-credit card form of payment with a credit card form of payment only. Selecting ‘Pay
by Credit Card’ will display the credit card form of payment screen shown above.
For Amadeus users only, a non-credit card form of payment prefixed with O/ cannot be changed to credit card.
There will be no option available to change such a form of payment displayed via SBP.
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FARE RULES
Fare Rules for each air fare stored in the PNR will automatically be populated by
SBP. You should verify this information is correct and make changes where
necessary before saving it.
For multi passenger PNRs, the appropriate traveller name/s will be indicated above
the set of fare rules relevant to them.
In addition to the pre-populated rules for changes and cancellation before and after
departure, you may add other additional fare comments.
All information saved in this section will print on traveller documentation.
RAIL DISPLAY RULES
For Amadeus users only, this section will be seen where Rail Display segments
exist in the itinerary.
The Rail Display Rules for each fare stored in the PNR will automatically be
populated by SBP; they are not editable and are presented for your information
only.
For multi passenger PNRs, the appropriate traveller name/s will be indicated above
the set of fare rules relevant to them.
The language option relates to the language in which the content of this section
displays only.
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ALTERNATIVE FARE
Where air fares exist in the PNR, it is possible to add Alternative Fare remarks to the
booking.
You may add up to two instances of Alternative Fare.
All information saved in this section will print on traveller documentation.
TRAVEL DOCUMENTS
Where an itinerary is identified as being other than domestic, SBP will require you to
answer the ‘Visa Required’ question.
For multi passenger PNRs, you will be required to specify to which names the
selected response to the visa question applies.
It is possible via this section to add a Known Traveller Number or Redress number to the PNR. Where Known
Traveller Numbers or Redress Numbers already exist in the traveller profile, SBP will automatically add them to
the PNR for you.
For multi passenger PNRs it will be necessary to indicate to which traveller the added Known Traveller or Redress
Number applies.
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"page_number": 86
} |
DOCUMENT DELIVERY
For Amadeus users only
When first accessing this section, no Invoice Recipients will be selected, and the
selection of Invoice Recipients will be optional. It is possible to select or add Invoice
Recipients if you wish.
When first accessing this section, Confirmation Itinerary will be checked. It will be
possible for you to select, deselect, or add additional Itinerary Recipients if you wish.
You may also deselect Confirmation Itinerary entirely if you wish.
For Sabre users only
When first accessing this section, all Invoice Recipients will be selected. It is
possible to deselect or add Invoice Recipients if you wish, but at least one Invoice
Recipient must be selected.
When first accessing this section, Confirmation Itinerary will be unchecked. It will be
possible for you to select it and in turn, select, deselect, or add additional Itinerary
Recipients if you wish.
MAX ID
Where the Max ID present in the PNR does not match your own Max ID, you will be
asked this question. Select ‘Yes’ to change the Max ID to your own. Select ‘No’ to
leave the Max ID as already in the PNR.
BRANCH ID-G6
You may see this question when you are working on an online created booking.
Select ‘Yes’ if the booking is now to be managed as offline. Select ‘No’ if the
booking is still to be managed as online.
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TICKETING DATE
The Ticketing Date will be populated based on customer applicable specific logic.
You may change the SBP determined date if you wish.
For Sabre users only, the option to check ‘Time Zone/Past Date Adjustment’ will
be presented.
This field is to be used when past date segments are still present in the PNR and
cannot be manually removed, or when time zone issues are presented that cause Sabre not to appreciate that a
date added is not actually in the past.
Leaving this field unchecked will add the following ticketing field: TAW<TicketingDate>/<StatusMessage>
Checking this field will add the following ticketing field: 7T-A/TAW<TicketingDate>/<StatusMessage>
BOOKING SUMMARY
The Booking Summary exists to assist you in reading back the details of the booking to the caller/arranger.
Accessing this section is entirely optional, but when used SBP will automatically display other key information
such as itinerary, meals, seats and frequent flyer information for you directly in the PNR.
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END OPTIONS
You will be offered one of four possible End Options. The options you are offered and which of those options are
enabled will depend on whether the PNR you are working on is a Booking or an Offer and how much of the End
Module you have completed.
Booking
For a booking, you will have the choice of:
• Quick End, which can be used if you are not yet ready to send the booking to Compleat. You will have the
option to end retrieve only, or to queue to yourself for later completion.
• QC Only, if you wish the booking to be sent to Compleat but NOT be considered OK to ticket. You will have
the option to send to Compleat only, or to queue to yourself and to Compleat.
• Ticketing, if you wish the booking to be sent to Compleat as OK to ticket. You will have the option to send to
Compleat only, or to queue to yourself and to Compleat.
If all mandatory information has not yet been completed, the only end option available to you will be Quick End.
Where an air PNR exists and it is deemed by SBP that all known tickets have already been issued, you will be
explicitly asked if you wish to change the existing PNR ticketing date field.
Offers PNR
For a PNR containing Offers, you will have the choice of:
• Quick End, which can be used if you are not yet ready to send the booking to Compleat. You will have the
option to end retrieve only, or to queue to yourself for later completion.
• Offers, if you wish the booking to be sent to Compleat and an offers email to be sent out to the
traveller/arranger. You will have the option to send to Compleat only, or to queue to yourself and to Compleat.
If all mandatory information has not yet been completed, the only end option available to you will be Quick End.
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"page_number": 89
} |
View Bookings
The link between SBP and GDS is such that displaying a booking from SBP will automatically retrieve it in GDS
and vice versa.
FROM SBP
When identifying a traveller from a profile search result, select View Bookings from the Actions Menu or
use the shortcut ALT+B
A list of up to 10 booking records will be displayed, if more exist and are required then View More will display
further records associated to that traveller.
Each record will be accompanied by:
The 3-letter code avatar of the trip destination as determined by GTR.
A blue background indicates an upcoming booking. A green
background indicates a booking that is in progress. A grey background
indicates a past date booking.
The date/departure date of the first segment and related cities/airports
Icons denoting the traffic types contained within the booking. Traffic
types are represented as follows:
Air Car Transfer/Limo/Taxi
Hotel Ferry Rail
Any segments not recognised as one of the above will be represented with the following:
Selecting a record from the list will display further information related to that booking.
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Field Possible Value Definition
Ticketed Yes Ticketed
No Unticketed
Booking Origin Online Online originating booking
Offline Offline originating booking
Status Open Live booking segments. No travel commenced
Enroute Live booking segments. Travel commenced
Past No live segments. All travel completed
To navigate away from a specific item and back to the main ‘View Bookings’ list, click the icon in the upper
left corner.
To view the booking in GTR, click View in GTR. This option will open a link to GTR.
To view the booking in GDS, click Retreive PNR. This option will open the PNR in a vacant work area in the
GDS.
For the next steps in the process, see the subsection Workspace Summary under the section entitled
WORKBENCH
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FROM GDS
If you choose to display the PNR directly in GDS, the booking will also be retrieved in SBP.
SBP Unmanaged Bookings
1) Bookings that are displayed in GDS that do not contain the profile ID (GBTGUID) and the One GBT Standards
Indicator will not be able to be managed in SBP (see No GBTGUID Process)
2) Bookings created using an unprofiled traveller template that are retrieved more than 180 days after creation will
not be able to be managed in SBP due to the 180-day lifespan of an unprofiled traveller record.
For the next steps in the process, see the subsection Workspace Summary under the section entitled
WORKBENCH
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} |
View Profile
FROM SEARCH RESULTS
When identifying a traveller from a search result, either select
Traveller Profile from the Actions Menu or use the shortcut
ALT+T
Profile information will be displayed (see TRAVELLER PROFILE
DISPLAY on the following page).
FROM WORKSPACE
From the Workspace view, click Traveller Profile to display the
traveller profile information.
Profile information will be displayed (see TRAVELLER PROFILE
DISPLAY on the following page).
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TRAVELLER PROFILE DISPLAY
Credit card numbers will be masked.
Click on a credit card number to temporarily unmask it.
To return to the Identify Traveller view, click the icon in the upper left
corner.
UPDATE PROFILE
When displaying a traveller profile from either search results or from the Workspace view, an option to ‘Update
Profile’ may be seen at the bottom of the display where the corporation has been configured for SBP to permit
this.
Upon selecting Update Profile, a link will be opened to Connect Profile.
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My Bookings
A list of bookings you have displayed and/or created today and
yesterday can be accessed via My Bookings on the main menu.
This icon represents a PNR you created from the completion of the Profile Module then ignored having
never made an entry to redisplay the whole booking or to display the itinerary only.
This icon represents either an existing booking that has been explicitly retrieved by you in GDS/SBP, or a
has been created from the completion of the Profile Module where you have made an entry to redisplay
the whole booking or to display the itinerary only.
Each record shown in My Bookings will contain the following information:
• Traveller Name
• Corporation
• Locator, GDS and PCC
• Time Stamp
• A multi passenger icon where the booking is a multi passenger PNR
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If the list of PNRs is lengthy, you may want to narrow the results by adding search criteria in the Search area at
the top of the screen.
To clear the typed search criteria from the Search field at any time, click Clear.
To return to the main menu, click the burger menu at the top left of the SBP panel.
Click your chosen booking to open it in the appropriate GDS and PCC/OID
For the next steps in the process, see the subsection Workspace Summary under the section entitled
WORKBENCH
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Quick Links
Quick Links is directory of commonly used information and reference sources. These references can be web
based or GDS based.
Quick Links can be accessed either from selecting Quick Links from the Actions Menu or using the shortcut
ALT+L
Links accessed will be relevant to you and relevant to the corporation/organisation you are currently viewing.
The Links Module will display two types of information:
Links shown against this icon will be a link to a URI and should be
accompanied by a title for that URI. Clicking this link will take you
to the mapped site.
Links shown against this icon will be GDS based references. The
relevant GDS will be shown against the GDS format. Clicking this
link will play the prescribed entry in GDS.
If the list of links is particularly long, you may use the search facility to search for the desired link by the link label.
To clear the typed search criteria from the Search field at any time, click Clear.
To return to the Workspace, click the icon in the upper left corner.
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Settings
The settings option from the main SBP menu will allow you to change certain aspects of SBP to suit you as an
individual user.
Select your desired option from each dropdown. Changing the time or date format will not affect the way in which
Panorama Standard formats are added to the PNR.
To ignore any unsaved changes made to your settings, click Cancel.
To save any changes made to your settings, click Save. Any changes made will not take effect until SBP is
closed and relaunched.
To return to the main menu, click the burger menu at the top left of the SBP panel
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About
The About menu item provides information about your current version of Smart Booking Platform.
DOCUMENTATION
The Documentation item will open the SBP area of The Lounge where links can be found to this user guide and
other documentation and tips.
COPY INFO
Will take a copy of the information on the main screen which can then be pasted elsewhere.
To return to the main menu, click the burger menu at the top left of the SBP panel
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SBP Prerequisites
The following are prerequisites to the use of SBP:
Area Prerequisite
User Connect Client User Configured with correct Windows Login ID
Configured with appropriate ‘Skilled For’ GDS
checked
Configured with correct and appropriate Agent GDS
Queue
AD Group SSO-GBT-SBPV2
GDS Sabre Sabre Red 360, version 2.19 or later
Sabre Red App
Sabre Login with access to:
SBP Sabre 360 Bridge
Sabre Dynamo_Web_Module_Nudge role
Amadeus Amadeus SelCo
Amadeus Login configured for required Office IDs
Workstation/Laptop SBP SBP V3 Prerequisites and SBP V3
Windows Windows 10 version 22H2 (64 bit) or later
GAME GAME version 3.3.3.3 or later (required for HMP
and Quick Exchange)
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