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<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: stranded in bkk with my little girl ella 10 years old ba cancel my open ticket have no money to buy another ticket?
agent: We’re sorry to hear this Jeremy, have you booked through ourselves or a travel agency?
user: i have a ten year old daughter crying at airport many seats on plane? ? british embassy try to help but all calls go to india they make a decision in india? ?
agent: This doesn’t sound right Jeremy, can you please DM us your booking reference, email address and phone number?
user: __email__
agent: Hi Jeremy. We’ll need you’re booking reference, email address and contact number to look at this for you. Please DM us the information. Customer is complaining about not getting the refund for cancelled ticket. Agent is requesting for the booking reference, email address and contact number.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: U changed my flight, I lose boarding position A to C & wouldn't let me $ for priority boarding during check in! #poorservice
agent: Mike, in these situations, we're only able to issue the next available boarding position. Did you discuss Upgraded Boarding @ the Gate?
user: I did but was told they just sold the last position right before me. I ask to purchase it when I was checking my bag and was told I couldn't
agent: Sorry for the trouble, Mike. Upgraded Boarding is popular & sells out fast. Fingers crossed for next time; see you onboard!
user: Why are we not allowed to upgrade our positron at the time of the change during luggage check in?
agent: Because we allow Passengers to easily make changes to reservations, we don't have an accurate count until closer to boarding time. (1/2) As such, our Gate Agents have the ability to offer Upgraded Boarding when available within one hour of departure. (2/2)
user: That makes sense. Wish your check in agent would have explained it that way.
agent: We're so sorry for your continued frustration. We hope you will give us another chance. Customer is complaining about the poor service where they changed their flight and lost boarding position A to C and wouldn't let them $ for priority boarding during check in. Agent updates that their Gate agents have the ability to offer Upgraded boarding when available within one hour of departure and apologies for their continued frustration.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi my team are also having issues. I'm on OS High Sierra, they are on Sierra 10.12.6 - exporting PDFs results in duplicate pages & some outlines text not embedding
agent: Hi there, we're looping in an expert who can help you out here. They will reply as soon as they're available.
user: Thanks, though they haven't helped so far. Please just fix the bugs and update the software
agent: Hi there! Could you please confirm the application you are using to export pdf?
user: Using InDesign CC 2018 with OS Sierra 10.12.6
agent: We're looping in an expert who can help you out here. They will reply as soon as they're available. Hi Cass, can you check for any updates for Illustrator in your CC Desktop App? A small patch was released that resolved some of these PDF issues. Hi Cass, an update came out today that may resolve the PDF issues you're experiencing. Can you check your CC Desktop app for the update? Customer is saying that while exporting PDFs results in duplicate pages. Agent asked the customer to check CC desktop app.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: UPS Belgium is terrible. Delivery planed for Thursday 19, shipped it to the wrong town twice and u tell me I've to wait Monday 23 ?
agent: I understand how upsetting that must be. If any assistance is needed on the next attempt message us.
user: I called twice, Friday and today. They told me it couldn't be delivered today because warehouse is closed (WTF). I needed it 1/2 Before tomorrow because I go abroad. It's important, for my business. I will lose clients and the person I had on the phone didn't care 2/2
agent: With the warehouse being closed there is nothing that we can do to override this and have the package delivered.
user: How is it possible that a warehouse could be closed a Saturday ? You must be kidding. You shipped it to the wrong town twice, c'mon !
agent: If the shipper did not request a Saturday delivery and the package is in warehouse it will not move until the next business day. Customer complaints on product shipped to wrong address. Agent ask the customer to DM for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi the typography section of Microsoft site shows errors. It's been like this for sometimes now.
agent: Thanks for reaching out, Shahab. The link you provided isn’t working, can you provide us a screenshot. We’ll wait for your reply.
user: Thanks for the reply. That is what the bug is. It is a list of type vendor IDs and all of a sudden it says it's been removed. Please go here and try to open 'Resources/Registered Vendor List' from the menu.
agent: Thank you for these details, Shabab. Just to clarify, what are you trying to do?
user: To see the page! I have external link to this on my website and it says to visitors that it's been removed. Would it be fixed?
agent: Let's investigate more. What troubleshooting steps have you done on this particular issue? Customer is having an issue with typography of microsoft site showing an errors. Agent updated to provide the screenshot and asked the customer what troubleshooting steps have done on particular issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: still no updates. 2 members of staff at Verona Airport unable to share news on where the bus is... no news on app or web...
agent: Hi Jack, we're working to source transport to VCE and we'll advise when this has been confirmed. However, our ground handling 1/2 staff have now been updated so any queries they'll be happy to help you. 2/2
user: Hi - thanks for getting back to me. We were transported to a hotel near Verona last night and told we would be collected this morning. 1/2 Do you know what is happening today? What time will our flight leave and from where, please? Pain to go from Venice when we paid for Verona!
agent: Hi, Jack. We're sorry for the late reply. We hope our staff looked after you and that you're at your destination soon.
user: Afraid not. We are at Verona airport again. Flight has just been delayed another hour with no explanation. No BA staff anywhere to be seen. The communication throughout this process has been non-existent. We understand that these things happen but no excuse for poor comms / mgmt And... the app is not updated, so having to use Google to try and figure out what is happening. This is totally unacceptable.
agent: We quite agree, Jack. We're in touch with the airport asking the managers to resolve the issue. Customer is complaining about the app with no updates about travel. Agent updated that they are working on the source transport to VCE and they will advise once it has been confirmed and also updated that there are in touch with airport manager to resolve the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: 4. charged my husband and I double to check bags @ gate. Told we agreed to this “like 7 times” when we booked. #aircomplaints
agent: The Basic Economy rules are listed under the blue hyper link with the I to the left of it with the circle around it and next to select.
user: Is this in your imagination? Or is it in teeny tiny print that we shouldn’t have missed? Never heard of Group 9 being the one group who can’t use overhead bins.
agent: Prior to selecting the flight, Basic Economy is stated in blue next to the time and a large pop up box comes up with all the details.
user: No info for carry-on... well not until customers are surprised at the gate! Would like $100 back please. #aircomplaints
agent: The details are made available prior to selecting your flights. Please continue working with Expedia for more info. Customer is complaining about airline as they charged them and also checks their bags at the gate. Agent makes her understood the basic economy rules of flight and takes feedback.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I desperately need to get to Hawaii tonight! I leave tomorrow via U.S. Naval carrier and you keep changing my flights. Please help 💯
agent: Oh boy! Can you pleae DM your confirmation number? I'd be happy to take a look into this for you. *TBW
user: HRUWNY If possible I'd prefer getting there before 10:51pm 🤔
agent: Thank you. To better protect your privacy, please DM to start a private conversation via the link on the previous tweet. *TBW
user: I also MUST have my luggage with me as I will be leaving in the am via Naval carrier (#Nimitz)
agent: I can get you on a flight with AS to Seattle, where you can connect to the rest of your flights. To reroute your luggage, it would be best to speak with an agent at the airport. *TBW
user: Ok talk to me 🤗 Please give me details
agent: I DM'd them to you... To keep this from being confusing. Let's keep this in DM from now on. *TBW Customer is complaining about rescheduling of his flights and fears of missing his scheduled naval carrier journey. Agent assures to connect with the rest of the flight by getting customer on a flight to Seattle. Also states that would assist to reroute the luggage.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: has supreme court passed an order to link aadhar wid mobile no. ?
agent: As it is made mandatory by DOT to link aadhar card,Please click the following link for more info
user: Is DOT bigger than supreme court of INDIA?? ?
agent: Please DM us your idea contact nos.and we will surely address it.
user: Y DM... Lets talk publically.... As u guys keep on sending aadhar SMS's wid a warning that no. Will b disconnected by evening
agent: Please share your number so, we can check whether your reverification is completed or not? As it mandatory.
user: Verification has not been done... FYI its not mandatory by supreme court which is above all
agent: Greetings for the Day! This is with reference to your query regarding Aadhaar based Reverification. As instructed by the Government of India, it is now mandatory to link your mobile number with your Aadhaar. 2/3 Regards, Vicky 3/3 Customer esquires about linking Aadhaar with mobile number. Agent informs customer that as instructed by the Government of India, it is now mandatory to link mobile number with your Aadhaar.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: do you think the delays will be resolved by 20:07 EUS to LIV?
agent: Lines have now reopened, but services are subject to delay. You can keep up to date here
user: Hi is it still chaos? What's the likelihood of the 2007 EUS to LIV departing on time? Reservations still valid?
agent: Again, we wouldn't be to sure at the moment. We advise keeping up to date on the link above.
user: Will my ticket be accepted tomorrow morning?
agent: Yes Mark, you tickets are valid for travel tomorrow.
user: Ok. Thank you for your quick response.
agent: No problem, apologies for the inconvenience caused this evening
user: I understand, it's not your fault. Hopefully tomorrow will be ok. I've got a wedding to get to at 1430!
agent: We hope we can get you there Mark! Thanks for understanding. The customer asks whether the delays be resolved and asks whether the reservation is still valid. The agent replies the tickets are still valid and the customer can travel with that.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: now delayed 1 1/2 hours! You need new equipment. This is really messing up my schedule in Orlando. #782
agent: Truly sorry to hear about your experience. Your safety is our top priority. I know our crew is working hard. -Kimball
user: Now it says 10:56am. That's 3 1/2 hours. Totally unacceptable. I appreciate the safety piece. But get new equipment.
agent: We are very sorry. And, the new departure time is 956am. Our customer advocacy team will reach out to guest w/compensation. ~Angel
user: What is Alaska air going to do? This was to be my gold 75k trip for this year.... 5th late flight last 3 months. 4 have been mechanical.
agent: As I mentioned, you'll hear from our customer advocacy team. Safety is always our top priority & we'll never compromise this. ~Angel
user: Thank you after 3 1/2 hour delay to stop boarding while TSA uses sniffer dogs is poor timing.
agent: Darn! We understand that's frustrating. We'll have you on your way as soon as we can. ~Angel Customer is complaining about the delay of 1 1/2 hours which is messing up their schedule in Orlando. Agent updates the new departure time is 956am and their customer advocacy team will reach out to them with compensation.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I've tix ref for a train frm War cent to York. Can I collect tix frm war cent station or does it hve 2b frm a virgin machine?
agent: Hi Susan, we don't run services to York. Did you book via our website or ?
user: Yes i did through your app. I have ref no. It's not on a Virgin train, it's transpennine express
agent: Can you confirm which station you're collecting from, Susan?
user: That's what I'm asking. Train from warr central but but do I have to collect from a virgin station warr bank quay.
agent: Apologies Susan, you should be able to collect them from any manned station with a fast ticket machine
user: Ok phew. I wasn't sure if it wld work in any machine or had to be virgin. Central has northern rail mach & is manned. Thx for quick reply.
agent: No problem, Susan 😊 Customer is asking whether he can collect a tix from for a train from war cent to new york. Agent updated that service is not available foe york and asked to collect ticket from ticket machine.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: just got home with my brand new X and hooked it up to a Samsung 8 Series. No picture. Triple checked all the connections. Reset the console. Still nothing. Any ideas?
agent: Hello! Let's try going through the steps here: to see if that helps with the blank screen.
user: Nothing happening still. Any other ideas? I’m plugging it into the same hdmi port my S was plugged into
agent: Are you using the HDMI cable that was included int he box with your console?
user: Yes
agent: If you try using a different TV or HDMI cable does that help?
user: I tried a different hdmi cable with no luck. I can’t try a different tv til morning I was able to connect to a non 4K non hdr tv and get a picture. It’s doing its updates now. Then I’ll try connecting it to the living room tv again. Could it be an issue with the tv already being set to 4K hdr and the Xbox not? Was able to dumb down the settings on the old tv and get it going on the 4K. Thanks for all your help. You were very informative
agent: Thanks for this info, glad to hear this was resolved! If any more Xbox support questions pop up we'll be here to help Customer is stating an issue that it is unable to connect hdmi cable to the tv. Agent has provided the URL as asked to follow the steps given in the link for black screen.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I shouldn't have to say this but if my flight doesn't make it back home in time 4 we gonna have a problem
agent: We don't ever want you to miss anything. What's your flight number? We'll check the status.
user: AA8985
agent: Our Finnair friends will have you wheels up as quickly as they can and on your way.
user: What are the chances for an upgrade for me and my friends ?
agent: Check directly with Finnair. They'll be glad to check this for you. Customer is complaining about the delay in flight and tells that if flight doesn't make it on time then it will be a problem. Agent updates that their Finnair friends will have wheel ups as quick as they can do and updates to check directly with Finnair.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: live tv keeps freezing. My internet connection is fine, and I have zero problems streaming shows. How can I fix this?
agent: Sorry to hear of the buffering trouble. What device are you using? Notice a change after trying:
user: Watching on my laptop (Mac). Also, it cuts to commercial in the middle of a scene?? First day using live tv, hope this isn’t the norm?
agent: Got it. It really shouldn't! Does this happen with a different browser? Let's try these steps:
user: Tried all that, did not help. After reading stuff online it appears buffering is a known issue with your live service.
agent: As long as our min. speeds are met ( there shouldn't be buffering. Reach out:
user: Speed is 4x your requirements. Again, streaming regular Hulu is fine, it’s only the live TV that is a hot mess. Will just cancel after trial
agent: We definitely recommend reaching out to our team so we can take a closer look. What you're reporting should not be the case. Customer is complaining that his internet connection is fine and they have zero problems streaming shows. Agent suggest that they will definitely recommend reaching out to their team so they can take a closer look.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I’m making it a mission to tell everyone I know not to buy a service protection policy from #DirectTv and the service provider #Asurion this has been the worst experience I have ever had . Buyer beware!! !
agent: Can you tell us little more about what's going on David? We're here to help anyway we can.
user: You can call me to much to type. 8132441419
agent: We'll be glad to speak with you. Can you give us a brief synopsis so we can assist you the best way possible?
user: I’ve been without my televisions for over a month You sent me one back so far not only was it not repaired but has missing parts Been given the run around and not been able to speak to anyone with any decision making authority. So now I’m reaching out to #KevinTaweel
agent: It appears we left a voice mail advising we will email you so we can get pictures of the TV. Did you receive that email?
user: Not the tv in question Again the list of my grievances is way to much for a tweet So if you would like to contact me that is fine or you can continue to give me the run around. By tweeting your questions. To which I will continue to spread the word on all forms of social media.
agent: We will be in contact shortly.
user: We will see Been a hour
agent: Typically, it can take 24 hours for a response.
user: That’s your idea of shortly !! ! This is why I’m going to every social media site and telling everyone about my experience!#KevinTaweel
agent: Rest assured, we have reached out to our team for someone to be in touch with you. Thank you for your patience. Customer is disappointing about service protection policy fro direct TV and the service provider. Agent asking more information about what happening and also telling that it took 24 hours for a response.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: spot the mistake.....#plentyofnaantoshare #notmuchcurrythough
agent: Hi Jonathan. I'm so sorry about this! I'd like to send you a Tesco Moneycard as a refund and feed this incident back to our supplier. 1/4 Your Moneycard can be sent via email or by post, can you confirm which you’d prefer? 2/4 So I can do this, can you DM me your full name, address, email address, postcode, barcode, SC code, price paid and store this came from? 3/4 Also, would it be okay to pass your details onto our supplier? As they may want to get in touch with you. Thank you. Alisha 4/4
user: Alisha, Can you confirm what an SC code is? Also, I have no idea how much I paid for it as I don't have the receipt.
agent: Hi Jonathan, The supplier code is usually above the barcode after the Tesco address. It usually looks a bit like (SC1234) TY - Mark Customer is complaining about the product he purchased by sharing an URL for additional details. Agent requests for the personal details along with postcode, barcode, sc code and price to send a moneycard as a refund.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: MaJ 11.0.2 Merci pour votre cadeau empoisonné mon téléphone qui est neuf est bloqué
agent: We offer support via Twitter in English. Contact us for help in your preferred language here:
user: the latest update 11 it's downright bug and my phone the touch no longer works i cant coming back to 10.3.3
agent: Have you tried restarting your iPhone since you noticed this happening?
user: Yes i restarting my phone a lot of time ( i dont have any app or video in this phone) but since i updated lot of problem. I have call the apple assistancebut they cant do anything they just told me wait new update .....
agent: We'd like to look into this with you. Meet us in DM. Customer has restart his phone but unable to make an update. Agent updated to DM and provided URL for the further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: charging £1235 to change booking needed coz of #Irma when can't even get back to Miami. Holiday ruined.
agent: Have you spoken to our Change Booking team for your best options, Steve? Sorry your holiday has been ruined by the hurricane.
user: Change team say instructions mean no free transfer. Might change but paid as I can't go FLA or stay and wanted to get seat.
agent: Hi Steve, please get in touch at your earliest convenience upon your return and we'll be in touch to discuss your experience.
user: Phoned and starting all over again. Now shunted to Customer Relations which doesn't open until 1300. This is a nightmare. Now recorded message saying go on line due to I.T. Outage. Still waiting reply from to 2nd letter on 23 Oct as their first reply did not answer my first approach and ignored points raised re #irma rerouting. Also made errors on airport of departure so didn’t read my letter properly.
agent: Hi Steve, please advise us of your Customer Relations reference, telephone number, email and postal address. Kind regards
user: The ref number is 17012319. Telno 07963 239006. Address and email you will have on my account. I am concerned to put so much personal info on Twitter when I do not know who will get to see it. Regards, Steve Collier
agent: Hi Steve, thanks for taking the time to chat. As discussed we're unable to reimburse you the cost that you paid to change your flights. Even though a policy came out after you made the changes. I'll email you a letter with the points that we discussed as well. Thanks. Customer complains about charging for change in booking. Agent informs to customers that he will email a letter with points that he discussed.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: For the love of GOD what has your last update done to Word?? My fellow editors all notice the problems: lagging and freezing being the biggest ones.
agent: Hi. Thank you for reaching out. Just to clarify, which version of Office are you running?
user: 2016. And Windows 10. Which was preinstalled on the machine.
agent: Hi. Let's work on this. To make sure that the Office is up-to-date. You may follow the steps on this link:
user: Was this the horribly long recent update? I went to Settings>Windows Update. It says my device is up to date.
agent: Let's get that resolved. You may check this article that may help you repair an Office application:
user: Thank you! This helped. Okay it’s hanging up again, but this happens, sadly, with heavily edited documents!
agent: Thanks for the update. We suggest that you contact our Answer Desk for further support about the issue you’ve encountered:
user: I will but entire editorial professional associations report that Word historically freezes and lags if there are too many Tracked Changes to a document. The other thing that triggers freezing and lagging is lots of comments. And editors comment and query.
agent: May we ask if you were able to contact our Answer Desk support? If yes, could you send us the service request number via direct message? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍
user: I had to delete Malwarebytes. I couldn’t reach out to the help desk because I had a midnight deadline (Word problems added 2 hours to completion time). 1/ I have never spent less than 3 hours on the phone. Usually Office tells me they aren’t Microsoft and Microsoft tells me to go back to Office. It’s a project. For Monday. 2/
agent: Were you provided a Service Request Number? Kindly send it to us and we'll have it checked. Word freezing after a Microsoft update. A link to repairing an office application.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Did you know Tracking numbers are NOT porting over from Paypal? Got dinged on 10/20 shipment that was uploaded I uploaded ON TIME and Paypal did not send the tracking to eBay. Is that MY fault?
agent: Eek! That's definitely not good. Do tracking numbers show in your Sold folder, Marsha? Were the labels created via PayPal?
user: I print my labels through & manually input number into PayPal as I go. If you look at transaction, you'll see. Today I input both I added the ttacking from the 19th to my eBay Order Details today when I saw it as missing. I copied it from PayPal where I input initially
agent: Gotcha. I'll take a look at it. DM us your item number, email address, first/last name and postal code on file.
user: Will do! Will also send screen shot from PP Sent the information via DM
agent: Beautiful, I just replied! Customer is complaining that their tracking numbers are not porting over from Paypal, and got dinged on 10/20 shipment that was upload, they even uploaded on time but paypal did not send the tracking to ebay. Agent updates to DM their item umber, mail address, first/last name and postal code on file.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey I can't play any song by in the app. OP5. I have already un installed and deleted the cache.
agent: Hey Jorge! That doesn't sound good. Just to check, are you getting any error messages? A screenshot can be handy /AU
user: Not really, I click on a song and it just stays stuck. If I'm playing another song it stops and nothing plays afterwards.
agent: Can you try restarting your device, then log out and back in? While you're at it, what Android and Spotify versions are you using? /AU
user: I have already restarted and logged out and it didn't work. The android version is 7.1.1 and the app version is 8.4.22.857.
agent: Hmm. Is this only happening via 3G/4G, or is it the same with WiFi? Keep us posted /NY
user: It is the same with 4G and with wifi.
agent: Got it. Does restarting your connection help at all? Also, are you getting the same result when you try using a different device? /NY
user: Restarting the connection didn't help. I tried it on my laptop and the songs are playing there.
agent: Thanks for the info. Best thing to try here is a reinstall. Just follow the steps at
user: Hi, I just updated the app version in my laptop and the songs are not playing there anymore. It says: The song is not available. If you have the file on your computer you can import it. I am paying premium by the way.
agent: Thanks for giving it a try. Can you DM us your account's email address or username? We'd like to check further /RK Customer is complaining that they are unable to play any songs in the app OP5 and they have already uninstalled and deleted the cache. After several try agent requests.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: needs to get their crap together with showing "upcoming" episodes that recently aired. I get your beta live subscription, but come on!
agent: That shouldn't be the case, Jenell! Which shows/eps are you seeing this with? If you've added to My Stuff it should be in DVR.
user: I love you guys. I just don't have enough storage for all my shows or $ to upgrade. I also don't like the 10 min teasers of some shows.
agent: We'll be sure to share the feedback regarding storage. W/ regards to the 10 minute teasers, which shows is this in reference to?
user: I will. Thanks. Also it's in reference to Project Runway.
agent: Are you referring to the ep recaps that play before ep selected? These are provided by the network, but we'll share the feedback.
user: No. It's actually listed as an ep but it's only 5-10 minutes long. Then it cuts off and you have to click on the next ep. Just for that show
agent: Got it! We'll be sure to share your feedback about this with our team. If you have any other questions, we'll be a tweet away! Customer asks to get their crap together with showing upcoming episodes that recently aired. Agent says to share feedback about this their team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Not good on a Sunday Night when your online platform says the website's security has expired - please fix it before we need it in the morning! #notimpressed #Mfltwitterati
agent: Our apologies. May we ask what specific website, are you trying to access and please send us a screenshot of the message.
user: Activeteachonline
agent: Sorry for the trouble. Please do this then this and try to access here: Let us know if this will work for you.
user: No change as I am not prepared to change my internet security settings. It's the website which has no current valid security certificate. Hope it is resolved as soon as the UK offices open tomorrow morning. Please can you make sure they are aware.
agent: Our apologies. May we know what is the exact message that you are getting when you are trying to access and you may also send us a screenshot so we can further check on it. Thank you.
user: I did before
agent: For the mean time, what we can advise you to do is to click on the 'Go on the webpage' for you to access your account. And also, since you have mentioned that you're in the UK, please send a DM or tweet to for further assistance. Thank you. The customer is saying that it says website's security has expired when he is in online platform and asks to resolve the issue before the uk office opens the next day morning. The agent asks the screenshot of the message and sends some of the links to resolve the issue to the customer.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: So my #Sprint account has been labeled as "Fraudulent" for a year, I just found out about this today when I went to get a new phone...
agent: Hey. This is unfortunate. Is it that you visited a store and was provided with this information? Did they indicate why? - DW
user: Oh yeah, I had to wait a while to see an associate, then found out about this, then had to call, and sort it out. All good now, but... ...still wasn't a fun situation to have dropped in my lap, specially since it was last Nov when the incident happened.
agent: Totally understandable. I'm sorry you had to go through this and hope you understand that we're only trying to protect your account. - DW
user: I get that. I appreciate Sprint not letting someone buy 4 iPhone 7's on my account, but it would've been nice to be notified immediately.
agent: I'm glad everything is sorted out now though and hope you enjoy your new device. I'm sorry you were not notified. - DW
user: Oh, they wouldn't sell me a phone cause I got married and changed my name and said they couldn't take care of that instore. It's been a day.
agent: To be clear, you have not gotten your device yet? - DW
user: Nope. Gotta send you guys some paperwork about my marriage/name change for review first, is what I was told. Don't get me wrong after the fraud stuff I'm okay with some extra steps/rules to follow.
agent: Once the name change is processed, all should be fine. Hope it's fixed soon. - DW
user: Hopefully! We shall see though. In the meantime, thank you for your time and excellent communication!
agent: Your welcome! Also, best of luck in the marriage. Few are lucky like that. Treasure it brother. - DW Customer is complaining that their Sprint account has been labelled as Fraudulent for a year and they found this today when they went to buy a new phone. Agent updates that once the name change process is completed everything will be fine.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: my WiFi some shit
agent: Oh no, what issue are you having with Wifi? Let us know, we are here to help.
user: My shit be crashing atleast 20 times a day soooooooooooo
agent: What is crashing? Does the internet light on the router ever go red when you have issues?
user: Oh yes. I see that red light at least 20 times a day. Or it’ll be blinking forever
agent: What lights do you see right now on the router?
user: I see a world light, and I see a WiFi light. They are both white, but it’ll most likely crash within the next 20 mins like it always does
agent: Do the lights change on the router when you notice a loss of connection? Customer is complaining that the wi fi gets crash for every 20 mins and shows the red light blinking. Agent is confirming about the light blinks is of internet connection lights of router which shows loss of connection.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: And all I need is my music to keep me from going crazy and Spotify won’t load or play more than a few songs before crashing through their website player. Looking straight at you 👀 I need my music or else I may have a mental breakdown
agent: Hey Katey! Does clearing your cache/cookies help? You might also want to try using an incognito window. Let us know how it goes 🙂 /KL
user: Well it’s a work computer so I don’t have a lot of permissions, but heard from a friend I was not the only one.
agent: Got it. Can you let us know what web browser you're using? We'll be right here waiting /KL
user: I use chrome.
agent: Are you able to try a different web browser? Also, do you have any antivirus/firewall programs activated? Keep us posted /KL
user: Just have chrome. And theres tons of security on this computer since it’s a work one. Seems to be more stable now
agent: Got it! Glad to hear it's more stable. If you ever need anything else, just shout and we'll come running 🏃 /KL
user: Well it’s happening AGAIN today. Clear cache/cookies and it continues to crash in chrome.
agent: Can you try using an incognito window? Could you also ask your work IT if they've put up some restrictions that might block Spotify? /JP
user: It’s so random, hadn’t done it ever before when I first contacted you guys. And now it has randomly resolved itself again. I’ll try incognito next time it does it, but I know someone that this happened to in another country the other day.
agent: Sounds like a plan. We'll keep an eye out for any updates /JP Customer is complaining that the Spotify website player is crashing whenever tried to play the songs. Agent suggests to use a different web browser, incognito window and states to enquire with IT team for any restrictions they have put.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: How do I go about filling a claim for my luggage that was damaged during the flight home that I paid an extra $100 for.
agent: Hi, Beth, I'm very sorry to see this. You would need to bring the damaged bag to the Baggage Service Office within 24hours of your... 1/2 ...flight for a Domestic flight and within 7 days if it was an International flight. *TRR 2/2
user: Ok I'll bring it back to the airport today. Do I need to bring anything else with it
agent: Just bring the bag and your boarding pass for the arrival to the baggage service office. *TMS
user: Thank you
agent: You are very welcome Beth. Have a good day. *TMS Customer wants to know how he can fill the claim for luggage that was damaged in the flight. Agent asked the customer to bring the damage luggage to the baggage service office.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: having trouble connecting to COD: IW. I even resettled the WiFi. Giving me error code: 262144.
agent: Good evening, thanks for reaching out. Just for clarification, are you playing on a wired or wireless connection?
user: I playing on a wireless connect. I also reset my router. Still getting the same error code: 262144. Game console is Xbox 1S
agent: Can you DM a picture of your connection speeds?
user:
agent: Can you try unplugging both your router and console for 5 minutes and try again?
user: Thanks that actually worked
agent: That's good news, if you need assistance in the future then feel free to reach out. Have a good one! Customer telling that having trouble connecting to cod:IW. Agent asking that are you playing on wired or wireless connection and suggests that try to unplugging both router and consoles for 5 minutes and try again.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: shocking service at Twyford Station this pm - no ticket staff on & automated machine unable to issue group save tickets!!? #cheated
agent: Hi Lee. Sorry for this. If you can't purchase the ticket you need at the station you can purchase on-board from a Conductor. Lewis
user: hi Lewis, thank you. didn't realise that & didn't want a fine so we all bought full price tickets. anything we can do?
agent: If you send details and copies of the tickets to __email__, our Customer Support Team can arrange a refund of the difference. Lew
user: great, thank you Lewis. much better service on Twitter it seems 😃
agent: If it's easier and e voucher for our website is acceptable, I can do this now. I'd just need a picture of the tickets. Lewis
user: thanks Lewis, that's great though i think the refund suits better. thank you very much for your rapid replies
agent: No worries. You're welcome. Lewis. Customer is complaining that there is no staff on automated machine unable to issue group save tickets. Agent updates if they can't purchase the ticket at the station you can purchase on board from a conductor.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: do i preorder my iphone X through you guys or apple?
agent: You would pre-order through T-Mobile :) You can come back to this chat and pre order or you can also order on yo...
user: How do I do either of those? and what time? What are my financing options?
agent: We have the 24 month loan option (EIP) or we have the 18 month lease option (Jump on Demand) You can call 611 f...
user: The tmobile my account isnt working with the preorder :(
agent: Sorry about that let me help you out! Can I have you verify through this link please :) *TiaKappus
user: im on phone support right now but ill click if i need it! ! just sent verification!
agent: Which line number? also which GB and color? *TiaKappus
user: the 925 number and 64GB Silver please!
agent: Is this for a prepaid account? if not what is your phone number *TiaKappus Customer is asking that can they preorder their iPhone X through them or apple. Agent updates that they can preorder through T-Mobile and can come back to this chat.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I wonder which will come first: the #Singularity, or a #MacbookPro that consistently recognizes external monitors upon waking? But really, . , my MBP has swapped arrangement of my monitors three times today.
agent: We want your Mac working for you; we'll do all we can to help. What macOS is being used, and what type of external displays?
user: I'm using High Sierra, and they're Samsung displays. I filed These are the monitors:
agent: We appreciate that link. Did this happen prior to updating to High Sierra, or after?
user: It has happened on El Capitan, Sierra, and now High Sierra. I linked another thread in mine which shows issue since Snow Leopard
agent: Got it. DM us and we'll continue from there. Customer says MBP swapped arrangement of monitors three times today. Agent asks to DM and they will continue from there.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I hope you are planning to hold flight to LGA for a bunch of us stuck on DC tarmac in aa5573 “No gate”
agent: You still have a shot of making the flight. It just got delayed for 10 mins but you'll need to hurry and get there ASAP!
user: Hoping they wait. A whole bunch of us. Just got to gate now
agent: We've got our #wingscrossed for you.
user: I hope AA really steps up if this gets hosed up. I’m standing next to 5 other people waiting for the shuttle to get to the gate for the same LGA flight
agent: Our team is aware you're on your way. Although we can't make any promises, they'll do all they can to assist. We see you made it! Time to sit back relax and our crew will take great care of you. Customer is complaining that they are planning to hold flight to LGA for a bunch of them stuck on DC tarmac in aa5573. Agent updated although they can't make any promises they'll do all they can to assist.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why can’t I change songs from my home screen or control center? ?
agent: Hi there! Can you let us know the model of your iPhone and its iOS and Spotify versions? We'll see what we can suggest /JM
user: iPhone 7, iOS 11.0.3, Spotify version 8.4.24.506. Thank you!
agent: Got it. Just to check, did you start getting the issue after updating your OS or app to the latest version? /JM
user: Yes! Also unable to use my car to change songs while through Bluetooth or the usb.
agent: Could you try logging out, restarting your device, and logging back in? Does that make a difference? /JM
user: Everything worked! Thanks!
agent: You're welcome! Give us a shout if you ever need us again. We'd be... 💚 /JM Customer is complaining that they are unable to play songs from their home screen or control center. Agent updates to try logging out, restarting their device and logging back in which helped the customer to resolve the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi I'm add 100 $ dollars on my account its amarican id and i have a Saudi Arabia game but I don't get the poynts ...?
agent: The region of your game and your Acount must match with the region of your DLC or in game currency, so you can use it properly.
user: Ok but if i get fifa18 usa thane i will get the points ?
agent: That is correct, if the region of the game is the same as the region in your account then the DLC will work.
user: Ok 👌🏻 thank you for your support I will get fifa usa 🇺🇸 and i will tray that
agent: Anytime!
user: Hi 👋🏻 i'm get fifa America but i dont have the point ? They say ( there is no content it might not be for sale yet , or might no linger be for sale. ) can you help me please
agent: For further assistance please follow us and send us a Direct Message, we look forward to your reply. Customer is complaining that they are not getting points even after adding 100 $ on their account and its an american id and they have a Saudi arabia game. Agent updates that the region of the game should match with the region in their account then the DLC will work fine.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: 2 Why a customer should suffer due to communication gaps between idea and third party apps. I want exact offer u showcasd In app
agent: We are sorry for the inconvenience caused to you. We have your contact details. We will get back to you shortly.
user: I did mail them details. Expecting true solution other than apologies and server downs. Travelled 10 yrs with idea,can guess ur response
agent: As checked, Your concern is in progress and we are working on the same. Pls allow us some time to update you on the same.
user: Please see that it finishes before end of this year. You took this long to ask me to wait more. Am I really dealing with real account? Just want to ask you one thing.is this the normal pace you work or Is this the way you make customer forget issue #IdeaCustomerCare #Issues
agent: Apologies for the trouble. As checked, your concern with SR no 1-137547480675 is resolved stating(1/2) Rgds, Darshan. that you are not eligible for the offer because this offer was applicable through - Idea Website & My Idea App only Idea(2/2)
user: If it was exclusive offer, why does it appear in third party app. I assume u only accept payments 4m 3rd party apps bt nt complaints #Shit
agent: Apologies for the trouble. We have noted your contact detail and concern. We'll get in touch with you as soon as possible. We would like to inform that this Offer applicable only from Idea App & Website hence you have received normal benefit.Rgds,Jit Customer is complaining that communication gap between idea and third party apps. Agent updated that they like to inform that this offer applicable only from idea app and amp .</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi! I've had a problem with my Spotify for over a month now. The app for my phone keeps telling me I'm offline. Please help me
agent: Hey there! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest.
user: Sure. I'm using the One Plus 2 with Android 6.0.1 and Spotify Version 8.4.21.508 armV7 I used to have premium till it started to do that
agent: Got it. Does logging out and restarting your device help? Let us know how it goes /RC
user: No tried it a dozen times. Even uninstall it and reinstalled it multiple times
agent: Thanks for letting us know. Does it happen over 3G/4G, WiFi, or both? /SY
user: Both. I recently moved countries. Could that be the issue?
agent: Can you DM us your account's username and email address? We'll take a look backstage /SY Customer is complaining that he cannot run the Spotify app in the background when using other apps even after restarting the phone. Agent requests for the email address along with the version details of Andoid and Spotify app.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: 2 out of 3 train journeys with my seat reserved & somebody sat in it refusing to move. What’s the point if staff don’t do owt?
agent: Sorry about that Matt, have you spoken to them?
user: Yeah on the way and they did nothing. And now it’s happening on way back on an even busier train #standing
agent: Really sorry Matt.
user: Maybe train your staff to deal with things like this when customer has paid for a specific seat (let along an actual seat)
agent: This is something only the staff onboard can help with, I will however pass on your comments.
user: Yes and I tried that. Who are u passing my comments to? You don’t even know what train I’m on
agent: I will be passing it on to the customer experience managers, however if you want to write in please do so via Customer is complaining about the virgin trains and 2 to 3 trains journey with the seat reserved & , somebody sat in it refusing to move. Agents says that will be passing it on to the customer experience managers, if you want to write can do via:URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: What is wrong with your webpage!??! Ive been trying to log in with the correct info and it just hangs and then locks
agent: Let's work on it! Is it happening on all browsers?
user: I am a dev and use Chrome, im up to date and use a pw manager so i know my credentials are correct. this is ridiculous. I'm locked out And i shouldnt have to change my password because of something that isnt my fault. i'm missing the football game because of this crapola
agent: Please reset your password and try again.
user: thats the problem!!! Why do I have to reset again? ! I know my password!! !
agent: Is the website advising you that your credentials are currently locked out? If so, then the password will need to be reset. Customer is complaining that he is unable to login into his Verizon account with the correct information. Agent suggests to reset the password if the website is advising about locked out credentials.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: okay everytime i play a song it uninstalls it and im forced to reinstall it and it uninstalls again
agent: We'd like to help. Are you playing a song through the Music app? Also, which device and software version are you using?
user: yes and i’m using an iphone 7 with the latest update
agent: Thank you for those details. Just to confirm, is it the song or the app that uninstalls?
user: specific songs, a lot of them actually
agent: Were these songs downloaded from Apple Music?
user: yes directly from the app
agent: Did you download them for offline listening? If so, were you on Wi-Fi or cellular? Let us know the answer in DM where we’ll pick up the conversation. Customer is saying that everytime a song played, it get uninstall and they are forced to reinstall it. Agent asks to answer in DM where they will pick up the conversation.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: how long is it before you contact someone who's taken my bag by mistake. I've got a lost luggage ref number. Got told today that a similar bag got left so that's who probably has mine. I've got the majority of my clothes in it and want them back asap.
agent: We're sorry, Dan. If we delivered your bag to the carousel and someone else picked it up we're not responsible for contacting them on your behalf. However, if there's been a bag left behind we'll do all we can to get in touch with that customer for them to retrieve it.
user: When I spoke to BA on the phone earlier they said there had been a bag left behind that is similar. They said you can't return theirs until mine has been returned. It's a bit annoying that you can't contact them and enquire if they have mine by mistake. What are my options?
agent: Hi Dan, I can appreciate your frustration. Unfortunately, we're unable to do anything until your bag has been returned, as you already know. You could contact the police and report your bag as stolen, or file a lost bag claim with your travel insurance company.
user: So people can just get off your flights and take whatever baggage they want? great that is!! You literally have to ring up one person and you won't, I'll not be using BA again in a hurry!
agent: Hi Dan. As soon as the passenger who has collected your bag gets back in touch with us, we'll have more information. I'm sorry we're unable to assist further.
user: Thanks Kev how long do I need to leave it before putting a claim in with you or the insurance?
agent: Hi Dan. If another passenger has your bag, you wouldn't be able to make a claim with us. You may be able to claim through your insurance so you may want to contact them.
user: So is there absolutely no possibility that you can contact the person who's bag was left and ask. Obviously I would but you wouldn't be able to give me their details. I've got presents etc in the bag and no money to replace them now, so it's essentially ruined my Christmas.
agent: We wouldn't be able to give you their details for data protection reasons, Dan. We can't guarantee we can do anything, as your bag arrived on the carousel. However, please DM us your baggage ref, email and postal address. Someone else has taken their bag after a flight and left their own similar case and wants to know when BA will contact the customer, also asks when they can make an insurance claim. Says that BA will not take any steps to contact the person to return the mistaken bag and that the customer could contact the police and report their bag stolen.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I participated contest but Idid not found winners tobe announced anywhere. You said that winners will be announced on November 30
agent: We will certainly help you with the details, Hemanth. Could you please confirm which contest you are referring to so that we can assist accordingly?
user: I think its oneplus 5T
agent: For OnePlus 5T we haven't made any announcement yet. Kindly stay tuned to our website for further updates.
user: Is there any winner announcement today for the contests you have put
agent: We're working to get the winners list out soon. Kindly wait for the results to be declared; appreciate your patience.
user: Thank you. Requesting you to display winner names on twitter
agent: The winner's list will be shared on our page. Kindly visit our page to check the winner details once results are out. Customer is enquiring about winners list of oneplus 5T. Agent informed the customer that to visit their page to check the winner details once results are out.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi, I need some help. This evening I redeemed a code via Psn for Fifa points. They haven't arrived into my EA Account. Thnx
agent: Hi Todd. Please follow the steps in the next link:
user: Thanks for getting back to me, that doesn't help me. I purchased points from amazon. But once redeemed it isn't showing on Fifa
agent: Is your game a disc or a digital version?
user: Games disc. Content purchased digital
agent: Please make sure that the region of the matches the region of your PSN account for the DLC to work.
user: It does, I've never had this problem before
agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks! Customer complains that he had redeemed a code via Psn for Fifa points which has not been arrived into his EA Account. Agent directs customer to follow on Twitter and get DM with further instructions.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I've downloaded the latest app (deleted and reinstalled) and the log in screen does not even appear in the app once loaded
agent: Hey Jack! Can you let us know the exact device you're using as well as the operating system versions it's running? /JL
user: iPhone 7 Plus, running 11.0.2. currently the log in screen just says "Log In" at the top, and the running intro video loop
agent: Could you send a screenshot of how exactly it appears from your end? /JL
user: It takes ~5 minutes between pressing “Log In” and getting to that screen. Then it holds there, with the video looping. Reinstalled twice
agent: Hmm. Could you try removing the app again, restarting your device, then reinstalling? Also, does this happen on other devices? /JL
user: I figured out a fix after this happening a few times: go back to main screen, press Log In again: correct screen loads Literally, it's go back a page, go forward again.
agent: It's good to hear that you can log in now. Just to check, after logging out, does the same still happen when trying to log back in? /JL
user: Yes. I logged out & shut down app. It took ten minutes to blank log in screen + additional blank screens for every time I hit "Log In"... ...after that: I had to hit "back" button many times to get to original screen, pressed Log In, that worked. Log Out w/o App quit is normal
agent: Just to confirm, does this also happen on any other device you have? Trying a different network connection might also help /JL
user: I see no reason to un/reinstall the application on desktop or continue to test this on different networks. Problem began with new mobile app
agent: We understand. Let's continue troubleshooting on your phone. Can you DM us your account's username and email address? /JL Customer has some issue with logging into the Spotify app after installing the latest version. Agent requests for screenshots for more details and requests for the personal details. Also suggests to reinstall after restarting the device.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hello, i have a problem since halo 3 goes retrocompatible i’m not able to install the game and i have it
agent: Hi there, do you own the game on disc or digitally? What happens when you 1 try to install it, any specific error messages? Please try these steps: . 2
user: It, dosen’t do anything i just press install and nothing happend Digitally
agent: Try powering your console off, unplugging from the wall for five minutes, and trying again.
user: I already do that as i said since the game was lunch at xbox one i tried and nothing happends
agent: What you will want to do at this point is reach out to our phone 1 team here: they may have some additional options for you to get this resolved. 2 The customer says that he have a problem since halo 3 goes retrocompatible, he's not able to install the game and he have it. The agent asks whether the customer owns the game on disc or digitally and suggests to install it, and asks whether he is getting any error messages and shares a link which have the additional options for him to get the issue resolved.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #Romanian men are intimidating #Sainsburys customers in South Ruislip for cash. Please help
agent: I'm very sorry about this Louise. Is this within the store? Have you reported this to a manager/security staff/customer services? Shaun
user: Yes I told store manager and he did nothing!
agent: Hi Louise! I've called the store and spoke with Dave Severn our Store Manager who is aware of the situation and advised me...1/3 they do request that these individuals leave the area when they are at the front of store, also the police have been informed...2/3 ... about this and are working with our staff to try and have the matter resolved as soon as possible. Thanks. Gordon. 3/3
user: Thanks
agent: Have a good day! Corey Customer is complaining about an issue at the store and the store manager did nothing on complaining. Agent states that they have informed police and staff are working to resolve the matter soon.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: please can someone call me ASAP you won’t answer the store phone
agent: Hi there, which store are you trying to contact? ~ Olly
user: Crewe Cheshire
agent: Have you tried calling 0345 1657209 which is the number for the store or 0345 640 2020 for the call centre ~ Olly
user: Both! They’ve just picked the phone up and put it straight back down again! Not great this at all Can someone call me
agent: Please can you advise what the issue is and I can direct in the right place. Charlotte Customer wants to contact with an agent and tried calling the store but ended with no response. Agent provides the 2 contact numbers to try out and requests for the details about the issue to resolve it.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: confirmation G7VAUN. Got protected onto a later flight. HAVE problems checking in. Need u to clear the old flight so I can checkin, for me and the other passenger on my PNR
agent: Let me take a look, please give me a few moments. *HAA Actually, the gate agent will need to assist you as your currently in a travel status. *HAA
user: Thank you. Any update ? *HAA for me and companion?
agent: Hi, what flight are you trying to check-in for? LAX-OAK or LAX-SFO? *HYC
user: LAX - OAK. For me and also the other passenger on my PNR. The LAX - SFO would be a misconnection since my original delayed flight, JFK - LAX will get in later than 9pm.
agent: Ok. No problem. Let me get everything squared away for you guys. *HYC You both are good to go! *HYC Customer inquiring a mis connection in check in timing of a flight . Agent has clearing the doubts of a customer providing necessary l information.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Something weird is going on with my PC. Quite often I shut down my pc, but when I switch it on again, the programs are still active as if I have put it in sleep mode instead. When that happens the Start button isn't working any more. Can't find out what's wrong.
agent: Hi, Alexander. Let's work on this. Which version of Windows do you have? Have you made any recent changes prior to the issue? Can you also send a short video clip of the actual issue?
user: Win10 x64 Cumulative update v1709 for amd64 systems KB4048955, Adobe Flash update KB4048951 and Visual C++ update KB2467173. Not aware of recent changes and a video would just show me clicking on a Start button doing nothing. Build 16299.64 Only thing I did see and might have something to do with this (or not) is a white stripe of 1 pixel on the sides of for instance firefox on full screen and sometimes vlc player disappears in the upper left corner instead of going full screen. Can't reproduce that at the moment Clicking on restart does not solve the problem. I really have to freshly restart the computer when this happens in order to get the Start button functioning again. That makes it annoying when after a restart it turns out that it did not really restart. Now it's working of course
agent: We understand your point. We've found some workarounds to help you troubleshoot Start menu issues in Windows 10. Check this out:
user: Thanks, I just installed Win10 2 months ago and took me days. Don't feel like trying that. When shutting down I did get a few times a mentioning about 1 app that was being closed down and that took ages. Task Host Window (/Microsoft\Windows\Plug and Play\Device Install Reboot Required). Except for my mouse and keyboard I have nothing connected to my pc.
agent: Got it. For better assistance and support, we suggest contacting our Answer Desk team here:
user: Thanks! I'll give that a try.
agent: You're welcome! Let us know if you need anything else. Customer having an issue with PC which automatically shut down often. Agent updated to send the Windows version and the short video clip of the actual issue and informed to contact Answer Desk Team by providing the URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user:
agent: Wow look at 10 year old son's Pendolino Pumpkin 😱 Be sure to send in your pumpkin designs!
user: Hi vt help me please
agent: How Alex?
user: Can you please tell me what time the first train for laton buzzard to London morro
agent: We don't cover that route
user: I mean Milton Keynes
agent: 03:30 with LM, and 06:26 with us
user: Is ther a weight limit on suitcase
agent: There's isn't as long as you can carry it yourself, Alex Customer is enquiring about train timings and weight limit on his luggage. Agents informs that there is no weight limit on his lugguge unless its been carried by himself.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: have You seen this before ? #MacBookPro
agent: We want your Mac working for you; we'll do all we can to help. To start, do you recall when this vertical line first appeared? Does this line appear every time you start up your Mac, and does it ever go away?
user: this afternoon. it does not go away
agent: We'd like to try a few steps to see if we can reach a resolution for this. The first is an SMC reset. Please do the steps for your specific type of Mac here:
user: Nothing new #applesupport #appledanmark #appledk #notworkingscreen #verticallines #graphiccardfailure
agent: Let's move on and reset the NVRAM on your Mac. Let us know if you see any changes to your display then:
user: Did that also
agent: Let's move to DM so we can plan our next steps. Customer is complaining about the verticle lines appears. Agent asked to reset SMC and NVRAM.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hey guys, I own the season pass (on Xbox and PS4) and I haven’t gotten a login bonus on PS4 in 2-3 Days
agent: Hey! Can you please provide me with your Gamertag & PSN ID?
user: My PSN is CaptainClare
agent: Can you also provide me with your XBL Gamertag? Also, go ahead and give these steps a go: .
user: My Xbox is working just not my PS4 Also I’ve already cleared my cache
agent: After you cleared the cache, let me know if you are yet to receive your bonus after the reset today.
user: I an still not receiving a daily bonus
agent: The reset happens at 5pm PST. Let me know if you don't receive it by then. Customer is enquiring that as he has own the season pass (on xbox and ps4), he has not recieved the login bonus on ps4. Agent is requesting to provide Gamertag and PSN id and also states that the reset will be done at 5pm PST.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: can an Echo Plus act as an auxiliary speaker when viewing streaming content on my TV (regardless if it’s Prime content or otherwise)?
agent: Hi, are you referring to the Fire TV? If so, you can find more information about using Alexa with Fire TV devices here:
user: I have a Fire TV Stick + Echo Dot; but I’m really wondering if the Echo Plus - which I understand has a good speaker - can be used as a TV output speaker while streaming content. Or does it only work while playing Alexa-controlled music? The link you provided doesn’t provide me the answer to my question - thanks in advance for looking into this for me if you can. If not, no worries.
agent: Hey, if you have a moment please get in touch here: to get in touch with our Echo team.
user: That looks like your generic customer service page - is that also your Echo team’s contact site? Do they have a Twitter presence?
agent: Yes, it is our customer service page. However, when you get in touch you will be directed to the Echo team for assistance.
user: Thank you for clarifying. I’ll do that tomorrow over the phone. Have a good night!
agent: Hey! Glad we could be of service :) Customer enquires that an echo plus act can work as a auxilary speaker when viewing streaming content. Agent updated him to get in touch with echo team for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why can't i listen to all songs, in a playlist folder, on mobile anymore?
agent: Hey there! Does logging out, restarting your device, and logging back in help? Let us know /TF
user: No it doesn't unfortunately, happened sometime after a recent update on Android
agent: Got it. Best thing to try here is a reinstall. Just follow the steps at
user: Also didn't help :/
agent: We hear you. Does the issue happen on any other devices? Keep us posted /TF
user: The desktop layout is different to the mobile one. Lots of people complaining online that the feature was removed
agent: No worries! Can you DM us your account's username and email address? We'll take a look backstage /TF The customer asks why can't he listen to all songs, in a playlist folder on mobile and adds that it happened sometime after a recent update on Android. The agent asks does logging out, restarting the device, and logging back in help to resolve the issue and asks to DM customer's account's username and email address to assist further on the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Idk if it’s or windows 10 but nothing I do will allow photos to transfer from my phone to my pc since 2 windows updates ago. 😡😡😡
agent: We'd love to help! Are you trying to move these photos with iTunes, or iCloud?
user: Neither. Directly from the device with windows 10 option to import pictures, which has always worked until a few weeks ago...
agent: Understood. Let us know if you're able to import your photos using our article and steps here:
user: I got it to work till it came across a picture with the file name IMG_E # then it said the device was unreachable, and now can’t find photos again...
agent: Okay. Have you tried repeating the steps again from the article to see if it works?
user: Yes. And then some. Nothing is working
agent: We want to help! DM us and let us know more about the issues you are having. We can look more into this issue from here.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I heard a wonderful and heart-warming story from my passenger yesterday about the airline helping her after breaking her foot. It doesn't surprise me. Southwest is a great company.
agent: We love taking care of our Passengers, Thomas. Thanks for sharing the love.
user: Sure thing. I'm a busy man, but I try to promote Southwest whenever I can. When my passengers moan about other airlines, I always enquire why they didn't book with SWA. The main reason seems to be that you don't appear on Google's flight search. May I suggest you make this your new slogan: "Our flights won't appear on search engines."
agent: Ha, you're right! We don't offer flights on 3rd party sites. We really appreciate you being an advocate for us. Please DM your Rapid Rewards # for some extra love.
user: I don't have a rapid rewards number, unfortunately.
agent: No worries! You can enroll here: Customer is very delightful with the service when they heard heart warming story from the passengers how the airline helped after breaking her foot. Agent was really appreciated with the feedback and asks the customer to DM rapid rewards, if not then provides an URL where they can enroll the rapid rewards.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: -Loyal customer for years but c’mon Nike, 2 months and the air bubble has popped! Not Cool.
agent: That's not what we like to see. Where did you purchase the shoes?
user: Thanks for the quick reply! If memory serves me correct, I️ believe Dicks Sporting Goods, Sangertown Mall in New Hartford, NY.
agent: Thanks for the info, Mario. Have you spoken to the original retailer regarding this directly?
user: I️ have not. I️ threw the box away, along with the receipt. I️ have not. No longer have the receipt or box.
agent: As a starting point, we always recommend contacting the original retailer to discuss possible return/exchange options. (1/2) (2/2) In the event they're unable to help, you have the option of filing a claim through us. Details:
user: Thanks to and for swapping out damaged item for a new one. Great customer service!
agent: Glad to hear, Mario. We're always just a tweet away. Customer is complaining about the damage shoes. Agent suggested to contact original retailer for return/exchange policy and also states that they can opt the option of filling claim.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi, full train prices still don't seem to be out for the whole Christmas period - can you confirm when they'll be released?
agent: What date are you looking at Matt?
user: 27th or 28th Dec - a one way is coming out at £80 for 1 adult & has been for the last 4 weeks at least.
agent: Hi Matt. The tickets for 27th will be released tomorrow and 28th will be released on 20/10.
user: Thanks so much Hi, Do you know what time the 27th Dec is going live? I'm checking now and prices are actually MORE expensive than they were ystrday 1/2 £83 as opposed to £80 2/2
agent: We were told today so hopefully in the next hour or so, Matt Customer is asking when the full train prices will be released since it didn't seem to be out for the whole Christmas period. Agent updates that the tickets for 27th will be released tomorrow and 28th will be released on 20/10.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: How come SHOWGIRLS is supposed to be on Hulu, but when I tried to find it, I get a message that says the page does not exist?
agent: Sorry for any confusion. Unfortunately, we don't own the rights to Showgirls, but we can share the request!
user: You just had it last week. What the hell? It was advertised for the month of November on your programming. How is it already pulled?
agent: Thanks for writing back! Did you mean this documentary: Showgirls: Glitz & Angst, which is available with our HBO add-on?
user: No. A few days ago the movie SHOWGIRLS by Paul Verhoeven was available on Hulu and advertised as a November title, and now it's gone. I'm interested in knowing how or why some titles get pulled within days of being available. It's not great for service when something is blink or you miss it.
agent: Truly sorry for any frustration! Please bear with us as we investigate this deeper. We appreciate your patience. The customer is complaining that he id getting page does not exist issue. The agent asked them to bear with them as they will investigate about it deeper.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: 17.15 was told to come off then train went from Manchester
agent: Hi Masood, anything we can help with?
user: Why were we told to come off the 17.15 then it departed? Which train should I get home?
agent: The train would have been held after it departed due to a major incident Masood. You can travel with from Manchester to Leeds then to King's Cross with
user: Going stoke on Trent Which train should I get to Stoke from Manchester
agent: There's an 18:15 or 18:35 Customer is complaining about VirginTrains timings. Agent updated the timings.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I paid you your money now get me home. I've been stuck at BWI since 5:0" this morning
agent: We're truly sorry for any inconvenience. What's your flight number?
user: 1946 Still at BWI by the way....
agent: We see 1946 arrived early today. Please let us know if you need assistance with another flight.
user: 1946 left at 6:45 it's scheduled time. We arrived at BWI at 5am. TSA is the reason myself and at least 10 others missed 1946. We did what we had to do to make the flight. Now we need someone to fix this
agent: Please DM your record locator share what's going on as we see the flight departed and landed on time. The customer says he is stuck at BWI and did not get the flight along with 10 other members. The agent says the flight left at scheduled time and arrived and asks to DM customer's record locator and to explain what had happened.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Help? I've had a buyer purchase my item but they're in Italy but my listing specified UK only. Can I cancel without repercussion?
agent: Hey, you can open a cancel transaction request, be sure to message your buyer to let them know what has happened 1/2 2/2if you want to ship domestically only you can select this with your buyer requirements
user: As you can see listing specified domestic postage only So I've put in a cancellation request and contacted the buyer with an explanation why, but what happens if they still want to proceed?
agent: Having only UK postage option doesn't block buyers from other countries from bidding or buying, you will need to update1/2 2/2 your buyer requirements. Let us know if you are having trouble canceling and we will take a closer look
user: I've begun cancellation proceedings. Buyer hadn't paid yet anyway, but as of yet hasn't responded. I'll keep you posted.
agent: Great, do keep us updated 👍 Customer enquirers about cancelling an order. Agent informs customer to let them know if they have trouble in cancelling order.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: has the worst customer service by far. I’m beyond pissed right now
agent: Hello. This isn’t the type of experience we want you to have. Could you DM me details on how I could assist you? –EK
user: Is this route going to be faster than being on the phone for over an hour with you guys?
agent: To be honest it’s hard to say when I don’t know what going on. –EK
user: Then why would I waste my time explaining everything again? You guys have been let down after let down
agent: I’m sorry this is the way you feel. If you don’t feel like explaining your concern to me that’s your choice to make, but there is–EK little I can do without knowing what your issue/concern is. –EK
user: I understand that. But I’ve spent most of my day on the phone with you guys & gotten nowhere. Starting over via text is pointless
agent: Understood. If you end up needing assistance later on feel free to reach out to us, we’re always here for you! –EK Customer is complaining about the experience he had with com cast and unwilling to provide details since he had communicated over phone already. Agent requests for the details and states that he can reach out anytime for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: please pick up the phone to rebook my connection!
agent: Steve, I am happy to look into this for you. Pls share your confirmation number for review. *HCA
user: Chv634. Local staff useless. On hold on phone...
agent: The confirmation number you've provided doesn't seem to be working. Pls double check and resend it. *HCA
user: I'm now sat on a flight to Paris. Where I will wait 8 hours to get home 12 hours late. Will be avoiding Delta wherever possible in future.
agent: I'm sorry to hear we let you down. Please know this is not the experience we wanted you to have with us, and I regret any inconvenience caused. We pride ourselves on providing service from the heart, and it is very disappointing to hear you’ve received anything less than... 1/2 ...our best. *HCA 2/2 Customer complaints about delay in flight. Agent request customer to double check and resend the confirmation number for review.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: had problem after problem trying to set up my Clubcard app still not getting anywhere! 😡as a member of staff is like to say I use it!
agent: Not good, so sorry Sarah. What seems to be the issue? Do you get an error message? Thanks - Leighton
user: It won't let me sign in or register as it says I'm already registered but I haven't done it on this before?
agent: Have you tried signing in? If you are unsure on your password, this can be sent to you via "request my password" TY - Leighton
user: Iv done all that and says my details are with another account but I don't see how tried ringing customer service 3 x & been hung up on 3x And still hung up on again after listening to muffled talking for 3minutes then I get hung up on I would like to use the app & my £5voucher Hello customer service is not getting anywhere here being ignored on phone and online!
agent: Hi Sarah, Can you DM your name, address & email address please? We can have a look into this for you. Ty - Tricia The customer is complaining that the app not letting them to sign in or register and says they have already registered but they haven't done it before. The agent asked them that whether they forget the password if so they will send it via "request my password" and asked them dm their name, address.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: in Miami Airport...where do I start..I’ll never fly you guys again. Your supervisor is not customer focus. Your check in/Drop kiosk only has 2 people with a line of people while people in back relaxing. Then made me miss my flight. Not enough staff. I need answers!
agent: We care about your experience and are here for you. Our apologies for the extra wait this morning. Did you need assistance with rebooking?
user: It is to late because of American staffing and non having customer service skills I missed my connecting flight which cost me money!!!. I need to be reimbursed! Or compensated in some way or form. American Express even called for me to have this situated and your reservation department could not handle it and said it had to be done in airport. Everyone keeps passing the puck! !I
agent: We ask passengers arrive with ample time to check in. We're sorry your flight was missed, but we're unable to offer anything further.
user: Time wouldn’t be an issue if you had better customer oriented a staff and and enough staffing as does. I will never ever again fly with this company. Only reason why I got stuck with you guys is because my assistant thought I wanted a later flight rather than and early am will always be my number one carrier as it has been. Never giving any other company a chance thanks to this company! Love you
agent: We're sorry you're upset with us and we hope you'll reconsider and give us a second chance to change your opinion of us. Customer complaining about supervisor he is not customer focus. Agent replying that he care for his experience and asking is he need any assistance with rebooking.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: no service (tv/internet) for over 6 hours @ woodbridge VA. No signal from outside line (stb?)
agent: Let's work on it! Have you already rebooted your battery backup unit? It is usually a black or white box with blue buttons mounted on a wall in a closet or garage.
user: Yes Have done so also via online help too. Wonder if there's an outage or repair problem in the area
agent: No outage that we are aware of at this time. Please follow and DM us so that we can take a deeper look into the account.
user: All my neighbors who have Verizon Fios are not having service. You sure there's no outages in prince William county Va?
agent: Let's check for outages in your area. Click the link below to enter your information.
user: Thanks. We all have same problems. We'll have technician out if not fixed tonight.
agent: Okay, We're here for you 24/7. Customer is having an issue with no service and signal is available. Agent updated that to send DM so that they will work on it.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Why does at Marylebone close BEFORE station closes. 22 potential customers in 8 minutes.The delight on his face says it all
agent: Hi Rob. We need to make sure we have enough time to get the store cleaned and sorted ready for the next day before the station closes!
user: True, but not related to when staff start turning customers away while others shop. What are official opening times of that store please?
agent: The store shuts at 11pm.
user: and opens at?
agent: 7am Mon - Fri and 8am on Sat and Sun.
user: This needs to be reviewed, staff are trying to be helpful and open the doors later but leave customers with an inconsistent experience Which destroys overall customer satisfaction. Far better to stay open later and be consistent so we can rely on
agent: We'll get your comments passed over to the store management team Rob. Customer is complaining about early closing of stores and turning away the customers. Agent states it is due to the time required to clean the store and the comments will be passed to the store management.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: After every TDM match, I am getting back to the lobby and can't see any players, orders, weapon attachments and can't access the headquarters. Any ideas what could be going on?
agent: Heya! Let's power down the console and unplug it for about 5 mins then reboot and try again.
user: Alright, after this game Ya, that did not work. I shut my Xbox One X down by holding in the power button and left it unplugged overnight and it is still doing the same thing. Side Note: Works if I am not partied up with another player, only occurs when I am with 1 other person. Didn't exp with 3 ppl Welp it is also occurring when there are 3 people partied up. I am not the party leader as well if that matters.
agent: Are you seeing issues like this with any other game on the console?
user: Um, the only other game that I play online is NHL 18 and I am not experiencing any issues with online connectivity.
agent: Definitely odd. Can you share your Nat type and your gamertag? Also, let's uninstall the game: then power cycle: and reinstall the game. Keep us in the loop on how that goes along with that info we asked for.
user: Nat type is open, I resolved that issue last week. Gamertag: BigWhiteKid412. I tried uninstalling the game and reinstalling but not the power cycle in between. Ill give that a try now
agent: Thanks for trying that for us! We were closed up overnight: but we're back open now - keep us posted on how that went!
user: Okay, sorry for the delay. The game is still doing the same thing regardless of how many people that I party up with.
agent: Hi again! Mind sending us a direct message so we can gather more info and further assist? The customer is complaining that after every tdm match, tthey getting back to the lobby. The agent asked to share nat type and their gamertag.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey there, I have a package that’s been stuck in ZhengZhou, China since 11/15. Originally the date of delivery was 11/24. Then switched to 11/21. Now there is no information available. What is happening with my delivery?
agent: Hello, please click the link to DM us with your tracking and phone number.
user: Since you’re not responding to my DM’s, I want to let you know here that I’m reporting this delay to the shipper.
agent: Customs is a government process that UPS has no control over. We have to wait for the packages to be released, the same as the customers.
user: So it’s been over 24 hours. Still no delivery estimate and no progress. What is going on with this shipment? Package was released over 48 hours ago. Still hasn’t moved. Delivery was scheduled for today, 11/21.
agent: The package has been cleared, but has not resumed transit. Once it does, we will be able to have the package sent to the destination facility for delivery to you. We understand the importance of your package and appreciate your patience.
user: But my question is WHY hasn’t it resumed transit. No one has been able to answer this question for two days. Not helpful at all.
agent: There is an Iphone hold up currently. If you do not want to wait I would advise contacting the shipper to see if there is another way you can possibly get it.
user: This is response I got from chat: I do not know why they referred you to us when they have your package and have access to whats going on with it. All of the shipping information that we provided to customers comes from UPS so they should have helped you with that.
agent: Our records indicate the package is in the process of being released by customs. We have no control on how long this can take, however, the package delivery date will be updated once the package is released. Please continue to track at
user: Your tracking page says “Clearance completed.” It has since 11/19, 2 days ago. What is the discrepancy in your system?
agent: The package was released on Sunday, 11/19/17, however, the package can move without being scanned. The package still needs to reach the destination. Typically the scheduled delivery date would be today, 11/21, however, it has been delayed due to customs.
user: Man, you guys keep telling me different things. Now the package can move without being scanned? What a joke. An absolute joke. I didn’t think there was a way for UPS to screw up my delivery any more ways, but you have proven me wrong.
agent: I show that this package has been requested to be held for pickup. Please DM us if anything further is needed. Customer is asking about the shipment of the ordered package and complaining for the delay of delivery. Agent updated that the package will be released and asked to DM for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hey it's me again ... tell my why the DVR is not setting up programs to record? Does it have to be this difficult 😑
agent: I apologize for the issues with the DVR. Are you trying to schedule the recording through the set top box itself or through the app?
user: Thru the set top box So we missed this week's #TGIT shows 😡
agent: Would it be okay if I sent refreshed information to the box? This would cause it to reboot.
user: That would be fine, what do you need from me?
agent: We have the account information from the last time you reached out to us. I have sent the refreshed information . Can you confirm if the box is rebooting?
user: It's rebooting now! I'll let you know if we are able to schedule recordings
agent: Thank you for testing it for me! Sometimes the box reboot can take a while, so if it takes a few minutes, that's totally normal.
user: It worked! You're the best! ☺
agent: Thanks! I'm glad it's working now. If there's anything we can look into for you in the future please feel free to reach out to us at any time. Customer is complaining about the DVR which is not setting up programs to record. Agent updates to reboot and tells that sometimes rebooting takes a while which is normal.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: remind my again why I pay £80 a year for next day delivery, just for you to change the delivery date on me for no reason..
agent: Hi, sorry to hear about the delay. What information is available in the tracking:
user: I don't understand.. the intended information I have is the 'estimated' delivery date!! Which, before this morning was a 'guarenteed' delivery date of TODAY! NOT IN 2-3 DAYS TIME
agent: Has the order been marked as dispatched yet?
user: Yes. But not out for delivery it was marked as dispatch really early YESTERDAY! !
agent: What is the estimated delivery date that was given to you now? Did you get any emails advising of a possible delay?
user: Ordered it Tuesday, had GUARANTEED delivery date of 16th November (today) for it to be changed to an ESTIMATED delivery date of 16th-20th of November! And not that I know of.
agent: We would always aim to deliver your parcel on the date you were originally given. Orders can go out for delivery later on in a day and be delivered that same day. Can you see who is the carrier?
user: Yeah but it's not looking likely it'll be delivered today or the delivery date wouldn't be changed from today to anytime between today and Saturday. And no. I have no idea who the carrier is.
agent: You can check who the carrier is here: . Click 'Track Package' and the carrier details and current tracking information will be displayed.
user: It just says amazing shipping then underneath it says this "Parcel has been handed over to the carrier and is in transit" It has said that since early morning yesterday.
agent: Hi, sorry to hear about the change in your delivery dates. We would expect you to receive your order by your revised delivery date. Let us know if your parcel has not arrived by the date provided to you.
user: NO! THAT ISN'T THE POINT! MY POINT IS I PAY 80 FUCKING POUND A YEAR TO GET NEXT DAY DELIVERY!! THE DATE SHOULDN'T BE FUCKING CHANGED IN THE FIRST PLACE!
agent: I'm very sorry to hear about your order being delayed. We'd like to look into this and available options with you. Please get in touch with us here: Customer is frustrated that delivery is not has been done on time even after paying and estimation of the product. Agent apologised for the delay and given the URL to be in touch with to make delivery of parcel.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hey I seriously can’t download Fishing Planet, it stopped downloading the game midway through and I tried pausing and (1/2) (2/2) unpairing but it’s just giving me a dash instead of the remaining time.
agent: Here to assist! Please power cycle your network devices and try again:
user: Thank you! That seemed to have fixed the problem! :) 👍🏽❤️
agent: You are welcome anytime. Let us know if there's anything we can lend a hand with!
user: Hey! The issue is popping up again, but this time with Fortnite! Sometimes it downloads a little bit, but sometimes an error code comes up.
agent: Hello Dawson. That's not god. Let's start your PS4 in safe mode and select Restore Default Settings:
user: What would restore default settings do to my Playstation? I also believe the error code was (CE-40851-8)
agent: That process restores the PlayStation 4 to the default factory settings.
user: But what will it do to my games and stuff?
agent: No worries! This safe mode option won't delete you game data. Customer is stating that it is unable to download fishing planet. Agent provided URL to the customer and asked to restore the playstation.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: We're in We received 'normal' customer service.... I feel violated... I'm used to the Princess treatment in Marks's!
agent: We always want to provide the best service! We hope the service improves for your next visit :)
user: It was just the cafe, rest of the store was the usual superb standard... as I said, nothing wrong, just usually staff offer to carry your tray etc when you're already carrying a baby x
agent: We're sorry help wasn't offered today :( Which store did you visit so we can let our Cafe Manager know? We'll definitely do better next time!
user: It was High Wycombe. Like I said, not bad service in anyway... I've just gotten used to being spoilt by all your other stores (and I regularly contact them to say so 😁)
agent: We'll let our Management team know what you've said. We should always be offering to help out with trays. We'll make sure we spoil you next time you visit! :)
user: Well that's why I ALWAYS go to M&S! (Ps... I also wasn't asked/given the opportunity to use my Sparks Card)
agent: We're sorry you weren't asked about your Sparks card either :( We've fed this back too. If you've keep hold of your receipts, we'll add your points for you whenever you're next in store.
user: Awww I know, we all have off days, thank you so much for your time. We are ready...
agent: Hurrah...you're up and about early too! We hope you enjoy your visit and this is such a cute picture! Customer is complaining about the service in the cafe where they treated normally. Agent replied that this issue will be forwarded to the management team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: no response for me regarding my lost baggage in Rome? Way to add to the already ill feelings #delta
agent: I'm sorry to hear that your luggage has been delayed further. That's certainly not the impression we want to portray. Do you have a delayed file reference number? *HEC
user: Luggage just showed up. Still very unimpressed on how it was handled at the Rome airport.
agent: I'm glad to hear that your luggage arrived! As a gesture of apology, I'd like to offer you 8K bonus SkyMiles for the inconvenience we caused. *HEC
user: Thank you. I would greatly appreciate it!
agent: Please, bear with me while I issue your miles. *AMV Your miles should be posted within 48 hours. Please, let us know if you need any further assistance. *AMV
user: No worries :)
agent: Enjoy your evening! *ABN Customer is complaining that his luggage has been delayed. Agent says that the miles should be posted within 48 hours.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Power outtage. Reset the ONT. Tech never plugged in battery pack. On hold for more than 40 minutes.
agent: Oh no, after having reset the BBU do you have a green system status light?
user: Blinking red fail light. Only thing green is the power. Lets be honest. If I saw the green system status light, I wouldn't tweet or stay on the phone for 55 minutes and counting. I can' even get a hold of a person to schedule a tech.
agent: Thank you with the light being green try to sign in with your credentials to check for outages at
user: Are you people that dense?It's not verizon outtage. The tech that installed our box didn't plug in the aux power.Battery pack is dead weight Forget it. We are shopping elsewhere tomorrow. This is unacceptable hold time.
agent: Our apologies as you had mention power outage. The battery is used to keep a dial tone active with a loss of power. Do you happen to have phone services with us? The customer is complaining that tech never plugged in the battery pack. The agent updated that the battery is used to keep a dial tone active with a loss of power.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: our conductor David on the Taunton to Bristol line now is very jolly. Bless him.
agent: Hi there. Really glad to hear this :) Which service are you on please? - Josh
user: I'm on the 14.10 from Taunton to highbridge now. He stamped our tickets and very polite as are all the staff. Great to travel with GWR:)
agent: Thanks for the kind words. Have a great rest of your day - Josh
user: He's a star! he described Bridgwater as breath takingly beautiful which of course its not but he made everyone in our carriage smile!! ! I'm on a side seat by door so I could see everyone smile. He's fantastic conductor and staff like this do you proud.
agent: Smashing! Thank you very much for sharing. I've just been in contact with his Manager to let them know about your praise. - Jordan Customer is praising a conductor for the politeness with his service. Agent states that he passed on the feedback to their manager.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Forget #ryanaircancellations, 2 wks ago delayed me by a day and a half and still haven't replied to my emails. #airlinehell
agent: Hi Tim. We're sorry you haven't received a reply to your claim. Our Customer Relations work on cases in order of date received. 1/2 You'll get a response soon. Thanks for your continued patience. 2/2
user: I'm a patient person, but can I recommend you add in an auto-responder? The receipt of my email is still yet to be confirmed.
agent: Hi Tim, did you get a case reference or email reference? If not, we may not have received your email. Please DM your email address, 1/2 contact number and any references via the link below, and we'll be happy to check this for you. 2/2 Customer is complaining about not been replied to his emails. Agent informed that there customer relations work on cases in order of date received and asked regarding case reference and informed to DM the email address.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #azTechHelp ¿ Como configuro una VPNGateway entre una red virtual de Azure y una red local personal?
agent: Just checking, do the details on help in any way? If not, let 1 us know and we can look at this in more details, if needed. 2
user: en mi red virtual de azure tengo la subred "default" y ocupa todo el rango de direcciones, como la elimino si tengo una maquina virtual.
agent: Could you please sum up your questions about VPN Gateway (in English) here: and send us the link?
user: Is this the right link? Can you see my question with the title "How to configure VPN Gateway in my virtual net of" ?
agent: Got it, thanks. We have flagged these details with our team and someone will be in touch through the forum. Looks like your forum has received a response. Can you review the response and confirm if you have any further concerns? Needs instructions on how to configure the vpn gateway. Someone will respond through the forum.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: your last upgrade kills my battery. Any fix for this?
agent: We'd like to work with you. May we ask which iPhone you're using and current iOS version you're on? Thanks in advance.
user: iPhone 6 (partners 7+ same issue) last upgrade, 11.1 Sorry, 11.03, not 11.1.
agent: Thanks! How long does the battery last from a full charge?
user: Before upgrade I’d last the whole day unless I️ had crazy use. Now? 5ish hours And there is that obnoxious spelling auto correct
agent: Take a look at this article with tips on how to maximize battery life. Let us know how it goes after:
user: Thanks but I️ pretty much do all that already. It’s entirely due to last upgrade. This tweet convo moved me from 70 to 15% alone.
agent: Let's go ahead and move to DM to take a closer look at this together. Send us a message using the link below: Here customer is facing some issue after updating the apple support app who is using iphone6. Here agent note down the issues and sends a link where the customer can message him for the better solution.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hello, I've booked Super Off-Peak Return tickets but it doesn't seem to have included seat reservations. Can I add seats?
agent: Hi Alice. I can book these for you. What journey are you making please? Rach
user: Great! 19.03 Paddington-Exeter Friday 17/11 and 16.01 Exeter-Paddington Sunday 19/11. Would prefer quiet coach, window, airline, facing forward. Thank you!
agent: Hi Alice, apologies for the delayed response - How many passengers are travelling? Phil.
user: Just me
agent: Thanks Alice. We will book this for you now. Under the surname Beverton-Palmer? :) Rach
user: That's right, thanks so much! Do I need to let you know contact details etc?
agent: No problem Alice! No this won't be needed. All booked for you: Customer is enquiring about Reserved return ticket of airline which she have not receive yet. Here agent is asking an apology and booking the seat with the customer name.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: do you offer personal hotspot on payg sims?
agent: Hi Renee 👋🏼 Our Pay and Go packages don't support personal hotspots, no. We'd love for you to join us though, can we help you with anything else?
user: Website says differently
agent: Could you send us over a screenshot of where it says this exactly Renee?
user: O2 has ben recommended numerous times for Skye signal so I had such high hopes!
agent: 🤔 Which phone will you be using Renee? You can take a look at the predicted coverage for your area here
user: iPhone 5 or above on iOS 10.1 or newer
agent: Okay, so we can advise further please chat to us on the link here: Customer enquired about, Is O2 having an offer a personal hotspot on payg sims. Agent updated that Our pay and Go packages not supports personal hotspot and inform to send the screenshot and phone details for further advise.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: kindly help me my line 0726668629 doesn't connect data bundles
agent: Hi, your line is okay. You're unreachable for further instructions. Kindly restart your device and a test.
user: am using single sim phone... have restarted but the problem persists am on now with this number.. 0704686497
agent: We have reset the line, restart your phone. Then go to settings, wireless and networks, mobile networks, network mode and ...... ...(ctd)..select WCDMA(3G). Hi, we have been in touch and advised.
user: its now okay thank you
agent: Cheers
user: hello. why is it sambaza Internet doesn't work
agent: Hey Giddy. The service is still available. Please see to see what you might be doing wrong.
user: Sorry,request not completed.Minimum of 100 Bonga points is required before requesting Bonga points transfer.
agent: You can transfer a minimum of 50 points and remain with a minimum of 50 for the transfer. 1/2 2/2 Also note if you have an outstanding Okoa Jahazi you cannot transfer or receive Bonga points. Customer is requesting to help their line 0726668629 which is doesn't connect data bundles. Agent updates that the line has been reset and requests to restart their phone.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Good morning, can do I change my flight booked date. Unfortunately last minute got something important have to do settle. Please advise my booking date is 21/11 now I wanna change 23/11.
agent: Hi Saranraj, sorry but flight change can only be done up to 48 hours before departure. Thank you. -Miza
user: Yesterday I repotted via email. Kindly check this ref no:00552866
agent: We do received it Saranraj. However, regret to inform you for flight change as advice can only be done 48 Hours before departure. >> >>You'll only be able to manage for your return flight and subject to change fee and fare different. You may do it via >> >>Manage my Booking online or counter. Cheers! :) -Amie
user: There is no changes for returning flight and time. Now I need for my departure flight charges only.
agent: Sorry but it can no longer be done since your flight is tomorrow and flight change can only be done up to 48 hours before. >> You will have to purchase a new flight with the new time -Yana
user: If let say I’m not boarding from Airasia for departure in KL, but however may I use the ticket for return flight without any changes.
agent: No problem. You will not get any affected from boarding even though you not gonna show up for the outbound flight. Thanks. -jimy
user: Okay. Based on your comments I booking a new flight ticket for one way from KUL to TRZ. Then I use back my actual ticket for my return boarding. Thanks
agent: Yes, you may do so accordingly or make flight change.Thanks- Ed Customer enquirers about change his flight booked date. Agent informs customer to make flight change.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Do you have a plan to notify passengers well in advance of pilot related cancellations or just wait til the day before? Will you protect passengers on other airlines if flights are cancelled b/c of pilot shortages?
agent: We're planning to fly as scheduled, Shaun.
user: HOW ABOUT ANSWERING MY QUESTION. I'm asking if you do not get enough pilots to fly, which is a possibility, do you have a contingency plan in place on how to get customers to their destinations & when will it be relayed to customers. THE DAY BEFORE WILL NOT BE ACCEPTABLE!
agent: Our team is working hard to avoid cancellations and you'll be notified if otherwise.
user: Your reading comprehension is terrible. WHEN WILL WE BE NOTIFIED? 3 hours b4 our flight so all other flights r sold out? Instead of Doug Parker making comments like "I don't think we're ever going to lose money again," he should b assuring customers we're getting home 4 XMAS
agent: As of now, flights are scheduled and we expect to avoid cancellations.
user: This is like a Seinfeld skit. I know you have flights scheduled. But what about the pilots...are they scheduled? The answer to that ?? in many cases is probably NO. I know the AA twitter team is saying what the company tells u to say, but AA SUCKS at communication.
agent: We’re working to address this issue. We do expect to avoid cancellations this holiday season. The customer is complaining that what will you do if there are no enough pilots to fly. The agent answered that as of now flights are scheduled and they have avoiding cancellations.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Is there a way to improve the GPS accuracy of your NRC app? Mine are very off compared to prev versions of your app. Thanks!
agent: We'll take this one. What device, operating system and version of the app are you using? How are you holding your device?
user: Thanks! iPhone 8, OS 11.0, NRC app version 5.8.0, held on hip, everything same as prev, but seems like it isn't near as specific (see photo)
agent: Let's have you log out> restart your device> log in. When you can, please give it a quick test run and report back.
user: Seems like it might’ve worked, still a little off but much better than before. Thank you for your quick responses and help!
agent: You're welcome, Jonathan. We're glad to see you back up and running. Give us a shout if you need assistance with anything else.
user: Yikes, spoke too soon, still inaccurate. Is there a way to sample the GPS points more often? Ran >7 mi, but app only registered ~6 yesterday
agent: For best accuracy, we recommend holding your phone in your hand or in an armband. Go for another run and test it out. Customer is complaining about the inaccuracy of GPS in the NRC app. Agent requests to test it out by holding the phone in hand or in an armband.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: how do I make a complaint? You lot are shit
agent: Could you please DM us with more information with regards to your complaint. - Zeeshan
user: Can u reply?
agent: Hiya Ethan, I am sorry to see that you want to make a complaint, we can take the complaint on here, are you able to provide the details and any order number name and address including postcode if there was an order via a DM please? Thanks - LJ
user: Gonna reply?
agent: Hiya I am just wondering if you saw my response? Thanks - LJ The customer has a big problem and is visibly upset about it. The agent tries to handle the situation in the most professional way possible.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: . I recently *upgraded* my internet speed from what comes with my apartment utility bundle. And I just did a speed test at Download speed= 2.67 Mbps; Upload speed= timed out. Not on WiFi—plugged in! This in not acceptable. I work from home.
agent: Are you connected to port 1 on the modem device that we provided?
user: Yes.
agent: When I did check everything here, it does show there are three devices connected to the 2.4 GHZ wireless network....
user: I have one iPad, one iPhone, and one Apple Watch connected to WiFi. I have my work laptop connected to Ethernet. Your “upgraded” service can not handle this number of devices? !
agent: The service most certainly can handle those devices there, but the internal diagnostics of the router provided he...
user: It is turned off and only a tiny bit faster.
agent: What does the test show at
user: Not good. (This is connected to Ethernet, with WiFi off.) Certainly not worth the price I pay.
agent: Are there any splitters on the cable line, before the modem? The modem is set up for and showing to be producing ... Customer inquires about upgraded internet speed. Agent informs customer that modem is set up for and showing to be producing URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: 935 Ncl to London delayed so London to Chicago will have left by the time I get there
agent: Hi Neil. I'm sorry your flight has been delayed this morning due to the fog in the London area. Our colleagues at London Heathrow will 1/2 be able to look at the rebooking options when you arrive there. I'm sorry we can't reroute you via Amsterdam or Dublin. 2/2
user: I’d love to talk to your colleagues at Heathrow been queuing for 3 hours so far to do it The queue to rebook is more than 3 and half hours long where’s your customer care ?
agent: We appreciate how frustrating it is waiting around, Neil. 1/2 The staff at the desks are doing their best to get all passengers rebooked as quickly as possible. 2/2 Customer is complaining about delayed of flight.So he missing another flight. Agent updated that staff at the desk are doing their best to get all passengers rebooked as quickly as possible.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: is this how u treat immigrants who trusted u with their funds. I see dis as u been racially abusing imigrants. #ReleasemyFund
agent: Pls send us your full name/ZIP/phone#/account type so our Social Care Team can help you.
user: Name: Muyiwa Dele Olatunde; Zip:30093; Phone#: 7703743799; Account Type: Checking & Savings
agent: Thanks for the info, our Social Care Team will follow up with you.
user: Another promise!
agent: Hi Muyiwa. Thank you for speaking with us last night. We will research your account and follow up with you again today. Thanks!
user: Thanks for the call, pls let me know if you need any information from me to help fast track ur research
agent: Thank you.
user: Gud 2 know dat social media could help & succeed where over 4mnths of patience + several hrs of weekly calls & branch visitation fails... Big thks 2 d social media team 4 ur prompt intervention & resolution.
agent: Thank you for your feedback. We are glad we were able to help. Have a great day! Customer is complaining that they are racially abusing migrants who trusted them with their funds. Agent request to provide full name/zip/phone#/account type so that the social care team can assist them.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: 18:23 EUS to BHI. No First Class service in coach L. Staff shortage. Can I have a sandwich from the shop ? TM says no ...
agent: I'm afraid not sorry Stuart.
user: Why not ? I’ve already paid for food in my ticket price.
agent: It depends on the availability in the shop, it is up to the staff on board.
user: No, I was told “no” regardless, that is for the paying customers. 1 Class Service is “complimentary” but not today. I’ve already paid ! ! Why short of staff ? ?
agent: Sorry for that, there isn't anything we'd be able to do from here. We haven't been given that information I'm afraid. Customer asking about fisrt class service in coach and also asking sandwich from the shop. Agent replying that it depends on the availability in the shop and it is up to the staff on board.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey I hate to be the guy that complains on Twitter but you need to respond to my email about a refund for a cancelled flight
agent: When did you send the email? ~Angel
user: 12th October ! This is where you slide into my DMs...
agent: Thank you. It can take 7-10 business days. You should hear back within the next couple days.~Angel
user: Hey, I haven't heard back. It's been almost 3 weeks - can we just get this done?
agent: I am so sorry for the wait! We are working to process this for you -Jordan
user: You don't have any of my details and haven't responded to an email so you're not. Booking ref ADMOJS - could you please look into it?
agent: We have requested the refund. Please allow 10-14 business days to reflect on your account. -Jordan
user: Thanks. So it's been over a month and I haven't heard a thing about this - what is going on?
agent: I am not able to access this information. Can you please contact Customer Care at 1.877.359.8474 after 8 AM PST -Andre
user: This is a joke.
agent: I am sorry I can not access this information. Last thing I see is that a refund was requested and it can take up to 14 business days to process. During business hours customer Care has access to additional offices. Customer is complaining about delayed refund of a cancelled flight for over a month. Agent requests to reach out customer care by providing their contact number.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: It's been 3 days I have been waiting for my services, none of UR executives were able to listen or solve the issue.
agent: Sorry for trouble. Request no. C1-100743221788 is under process for market move concern and will be sorted asap. Regards, Vicky
user: How long is this going to take., How many days u guys need to activate 2 SIM cards. tnx 4 reply, appologies won't solve d probs. I need immediate response.
agent: Request you to share the two Idea number, so that we can assist you better. Regards, Vicky
user: Sent you both the mobile no.s ., expecting fruitful result at earliest
agent: Sorry we gave you a chance of being upset with the services. We are working on your concern, please bear us for sometime.
user: I think i have beared enough for ur services n responses. PFA Realised, My biggest mistake is still being with idea.
agent: Sorry, you had to go through this. As checked both the Idea numbers shared by you are active from our end.
user: I request u to learn the situation completely.
agent: As checked your concern will get resolve by 21/10/2017,Please give us sometime.
user: R u speqkinh about sim activations r corp - individual
agent: As checked you number will get market moved ,Please wait till 21/10/2017.
user: How does market moved helps me in making calls Can i get new SIM immediately activated with same no.s. I am left with no communication, not able to do financial transactions. Can't wait
agent: We request you to visit My Idea store for duplicate sim. Customer complains about the service where they are waiting to have a activation of 2 SIM cards. Agent requested to visit Idea store for duplicate sim.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I have been listening to Kendrick Lamar’s damn album but every time I use my skips it kicks me out and won’t let me listen
agent: Hi Ray! Are you getting any specific error messages? Can you let us know which device/OS and Spotify version you're using? /YM
user: I’m useing the latest version on a iPhone 6s and I get no messages at all Saying that there was errors
agent: Hmm. Does logging out, restarting your phone, and logging back in help at all? /YM
user: I deleted the app read downloaded its shut down my phone and made a new account and it still is doing it
agent: Is this happening when streaming other albums? Can you send us the link to his album? Just tap the three dots > Share > Copy Link /YM
user: Yes it doing it for everything.
agent: Can you DM us your account's username or email address? We'll check things out backstage /YM Customer is unable to listen to kendrick lamar's album in SpotifyCares. Agent updated the customer to send the device version, Spotify version and URL of the alumb link and DM the username and email address.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Really wish had more vegetarian options in their meal deals. Getting tired of only having one choice or none at all.
agent: We're limited by stock availability as to what we include in our promotions, but our team are looking into this. Thanks.
user: How do you work out stock availability then?
agent: Hi Jasmine, each store is different depending on space. Which offers do you usually treat yourself to?
user: It's usually the dine in for two for £10 mainly
agent: Thanks, Jasmine - please can we ask which stores you usually visit too?
user: Mostly it's the one at Glasgow silverburn I go to.
agent: Thanks, Jasmine - we'll let our Food team know. The client has many questions. The agent answers all questions even if they are not problems to solve.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: As always on a preorderday, your abysmal website makes it impossible to complete order. 3 weeks wait now 6 weeks. Youve lost a customer
agent: Hi there, we're sorry to hear that, our website is very busy at the moment. Did you manage to pre-order in the end?
user: Now it's saying there's going to be over 6 weeks wait for the device!
agent: An estimated delivery period would be given during the pre-order process. Have you placed your order?
user: Not if I have to wait that long for the phone
agent: We recognise delays can be frustrating & will Reward Your Patience:
user: Free Airtime doesn't mean much when the packages contain all of that Unlimited anyway? Or do you mean money off/credited money back?
agent: Airtime credit 👍 Customer is not happy with the 6 weeks waiting time for its delivery once pre-ordering a device. Agent states that it is an estimated delivery time and will reward their patience with the airtime credit.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Another fail. Sat in living room, when an email comes through to say 'sorry we missed you'. No doorbell ring, no knock, no phonecall, no card through the door. Not sure I believe you were here! please use a real courier!
agent: Hi Sharon, I am very sorry to hear of these issues you are experiencing. If you can DM us your order number, we can see what we can do. - PD
user: Just done it, thanks Have sent you the order number. Is this being redelivered today? Will the delivery person ACTUALLY ring the doorbell?
agent: Hi Sharon, did you used the tracking number provided to rearrange delivery for today? - Ric
user: No cos the email says it'll be redelivered today... But then the email also said they came to our door. .. But there's no update to the tracking Just realised the delivery was supposed to be with us by 9pm and the notification of missed delivery was at 9:02. I suspect he just couldn't be bothered after missing the deadline!
agent: We have had some issues with the deliveries that were supposed to go out, this will be with you tomorrow- sorry for an inconvinience caused
user: Tomorrow I'm no here. Today I am here. Yesterday I was here. Have just downloaded Yodel app, and it says today. Is it lying again then?
agent: Hi, can you DM the name and full address on the order please? Amy Customer is complaining about the delayed delivery and false email about failed attempt to deliver. Agent is stating that they had some issues with the scheduled delivery but will be delivered on the next day.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: left my laptop on the flight down from Edinburgh. Your new lost property procedures are a shambles. Nobody knows what to do and to have to wait 24 hours is shocking. Seat 1a in club Europe. Shocking
agent: Hi Craig, anything left on board that's found, is handed in to Lost Property at the airport. It can take over 24 hours to be logged 1/2
user: I was a domestic flight so no security issues so why can’t it be sent directly from the aircraft to the lost property section which in 25 meters as the crow flys from where we disembarked. I’m flying back now so a wasted day as NO presentation. My fault but this new system is . I was also sent from person to person as the new rules are confusing as well as being on hold for 1 hour at the baggage office. In the end I drive back to LHR to try and retrieve it but with NO luck
agent: We're sorry this has caused you problems today, Craig. Unfortunately it's not always as simple as sending the item to lost property. It 1/2 has to be located and logged before we can reunite it with the passenger. You will need to continue to contact the airport directly. 2/2
user: A teddy bear I understand but a laptop off a domestic flight in the club Europe cabin and a return flight the same day needs a quicker processing time. Also to wait 1 hour on the phone and then they hang up is shocking. Not a good switch BA. “Found items can take up to 7 days to reach us from aircrafts” at what point do you go back to the old system. My work are furious, meeting in london was a no go and now having to borrow one for a trip today.
agent: Hi Craig, we're sorry for the problems you've had contacting Lost Property, and for the inconvenience of being without your laptop. We hope you're reunited with it soon. Customer is complaining about the new lost property procedures where nobody knows what to do and has to wait for 24 hrs since they have left the laptop on the flight down from Edinburgh. Agent apologies for the problems they have with lost property and for the inconvenience of being without their laptop.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why do you guys update the survivor picture but never the episodes? You did it last season and didn't put it up either
agent: We're seeing the same imagery on our end, Anthony. What device are you streaming from? We're happy to take a closer look.
user: On Xbox one! The last season hasn't came up but it had the pic for it, and this season is on and still not up.only the other 30 witch I bing Hero's healer hustlers is the new season. You guys are 2 seasons behind So that's all u have to say? The pic hasn't changed on your end? So that means what? Is it really hard to add last years and this years?
agent: Thanks for clarifying! We have the image for Heroes Healers Hustlers because it's streaming on Hulu with Live TV. 1/2 Generally we show the thumbnail of the most current season we offer on Hulu. Since we offer S35, that pic is shown. 2/2
user: So I have to upgrade and pay even more just to watch the shows I been watching before? Thank god for my DVR.why take so much good stuff away
agent: Content was not moved from one to the other. Live TV simply provides access to further content. We'll share your feedback! Customer enquiring why do he update the survivor picture but not episodes. Agent replying that he also seeing imagery on their end and generally he show the thumbnail of most current season.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Call dialer +918888282908, has tried my number multiple times but call was never connected. #poorservices #worstnetwork Proof for reference.
agent: Sorry for trouble caused to you, we want to inform you that there was some temporary issue was going now it has been resolved. Request you to observe for some time.
user: I am talking about call happened today morning. I don't understand why are you talking about past?? ? If I am facing issues today, i should complain. You should be happy that somebody is helping you to improve yourself.
agent: We would like to inform you that call connectivity concern has been discussed & addressed. Regards,Pradnya
user: Discussed with whom ? If its addressed, why am i receiving complains from caller? Please advice.
agent: Dear Hiren, As checked complaint was raised regarding network issue but as it was only a temporary issue it has been resolved,please let us know the concern you facing know so that we can assist you further.
user: Dear Ma'm. My concern is regarding call connectivity. Many a times, people calling me gets message that either phone is switched off or not reachable. But i am always ON and in network. Feel free to call, if you need more details.
agent: Sorry but it was some temporary issue, please observe the network for 7 days and if still the issue continues write us back. we understand your concern is addressed. Regards Prashant Customer is complaining about call that has been not connected after calling many time. Agent informed the customer that the complaint was raised regarding network issue but it has been resolved and informed that if any other concern they will assist for further.</s> |