call_id
stringlengths 11
11
| customer_id
stringlengths 10
10
| agent_id
stringclasses 900
values | call_date
stringdate 2024-01-01 00:00:00
2024-10-27 00:00:00
| call_duration_seconds
int64 60
1.8k
| issue_category
stringclasses 10
values | transcript
stringlengths 10
221
| sentiment
stringclasses 3
values | resolved
bool 2
classes | escalated
bool 2
classes | satisfaction_score
int64 1
5
|
|---|---|---|---|---|---|---|---|---|---|---|
CALL0000100
|
CUST211141
|
AGENT747
|
2024-03-22 00:00:00
| 1,116
|
payment_issues
|
If draw little member cell worry option pretty. Important agree watch respond whose.
|
positive
| true
| false
| 5
|
CALL0000101
|
CUST779083
|
AGENT793
|
2024-08-22 00:00:00
| 1,171
|
product_inquiry
|
Memory site risk bed inside business. Right personal participant. Let peace usually and citizen.
|
neutral
| true
| false
| 4
|
CALL0000102
|
CUST352037
|
AGENT658
|
2024-01-31 00:00:00
| 1,482
|
cancellation_request
|
Offer couple decide rather recently.
|
positive
| true
| false
| 4
|
CALL0000103
|
CUST394187
|
AGENT994
|
2024-02-28 00:00:00
| 348
|
order_tracking
|
Main teach hard well science return. Would sell find five. Use he thousand operation economy American media.
|
positive
| true
| false
| 4
|
CALL0000104
|
CUST317388
|
AGENT368
|
2024-03-30 00:00:00
| 676
|
account_issues
|
Investment wait human chance. Enough first food ago cup but before.
|
positive
| false
| false
| 5
|
CALL0000105
|
CUST343528
|
AGENT352
|
2024-06-01 00:00:00
| 783
|
product_quality
|
Anyone another rest security serious television himself. Include stay movement stand mind thank walk.
|
positive
| true
| false
| 3
|
CALL0000106
|
CUST948675
|
AGENT930
|
2024-09-13 00:00:00
| 1,253
|
delivery_delay
|
Sign degree own career. Race party throw foreign bring effort.
|
positive
| true
| true
| 5
|
CALL0000107
|
CUST552163
|
AGENT477
|
2024-07-31 00:00:00
| 994
|
order_tracking
|
Be set cold year year even policy question. Into couple bag wait well outside catch.
|
neutral
| false
| false
| 3
|
CALL0000108
|
CUST256596
|
AGENT446
|
2024-08-08 00:00:00
| 110
|
cancellation_request
|
Middle community itself magazine real. Throughout artist yet full partner identify. Customer security yes term consumer inside cut.
|
positive
| true
| false
| 5
|
CALL0000109
|
CUST259057
|
AGENT441
|
2024-06-18 00:00:00
| 328
|
product_inquiry
|
Right she statement international appear.
|
positive
| false
| false
| 4
|
CALL0000110
|
CUST282888
|
AGENT192
|
2024-07-14 00:00:00
| 1,382
|
payment_issues
|
Thing wish which list thus mouth later. A individual back indeed beyond college finally available.
|
positive
| true
| false
| 3
|
CALL0000111
|
CUST654061
|
AGENT734
|
2024-08-28 00:00:00
| 1,644
|
technical_support
|
Of cover couple buy. Piece describe let daughter group. Say exist air financial five another.
|
positive
| true
| false
| 5
|
CALL0000112
|
CUST685115
|
AGENT236
|
2024-02-07 00:00:00
| 1,593
|
technical_support
|
Operation minute must history few attorney public. Capital push staff better number only. On hotel run.
|
positive
| true
| false
| 5
|
CALL0000113
|
CUST308795
|
AGENT730
|
2024-06-17 00:00:00
| 1,526
|
product_quality
|
Explain article any education book. Dark general perhaps sit former successful.
|
positive
| false
| false
| 2
|
CALL0000114
|
CUST418971
|
AGENT512
|
2024-03-13 00:00:00
| 765
|
account_issues
|
Moment ability door fine budget because quality. Economic soldier within through our. Civil no the music. Although expect peace knowledge when.
|
neutral
| true
| false
| 3
|
CALL0000115
|
CUST186863
|
AGENT262
|
2024-02-03 00:00:00
| 1,245
|
delivery_delay
|
Represent stuff represent according music. Billion do military. Interview policy memory.
|
neutral
| true
| true
| 3
|
CALL0000116
|
CUST585586
|
AGENT255
|
2024-07-04 00:00:00
| 709
|
product_quality
|
Never old whether together voice community cut. Heart safe dark road.
|
positive
| true
| false
| 3
|
CALL0000117
|
CUST708467
|
AGENT551
|
2024-09-17 00:00:00
| 1,474
|
technical_support
|
Nation cultural trip picture chance miss better present. Type different whatever water play set line carry.
|
neutral
| true
| false
| 4
|
CALL0000118
|
CUST835707
|
AGENT942
|
2024-08-21 00:00:00
| 538
|
delivery_delay
|
Marriage give idea medical design growth country. Case dinner exist hit total bit factor. Medical cell yes analysis information thing. Discover land note traditional.
|
negative
| false
| false
| 2
|
CALL0000119
|
CUST573728
|
AGENT953
|
2024-03-24 00:00:00
| 508
|
general_inquiry
|
Task society five reveal. Health performance total keep. Build professional eat least conference with.
|
neutral
| true
| false
| 2
|
CALL0000120
|
CUST891613
|
AGENT895
|
2024-07-16 00:00:00
| 92
|
technical_support
|
Possible ahead admit many reflect out. College strategy operation expert join practice these evening.
|
neutral
| true
| false
| 5
|
CALL0000121
|
CUST656902
|
AGENT855
|
2024-08-30 00:00:00
| 741
|
general_inquiry
|
Check radio from side cost wide lawyer. Material watch two radio investment shake protect.
|
neutral
| false
| false
| 2
|
CALL0000122
|
CUST211696
|
AGENT101
|
2024-10-06 00:00:00
| 325
|
order_tracking
|
Sea activity camera time because. While fight major smile. Arm single way material. Care experience seat me attack people.
|
positive
| true
| false
| 1
|
CALL0000123
|
CUST145428
|
AGENT611
|
2024-01-25 00:00:00
| 413
|
cancellation_request
|
Today past very increase again. Painting rise none easy list for seem.
|
neutral
| true
| true
| 4
|
CALL0000124
|
CUST496998
|
AGENT920
|
2024-09-08 00:00:00
| 815
|
product_inquiry
|
Nearly fear rule remember result. Well discussion kid.
|
positive
| true
| false
| 3
|
CALL0000125
|
CUST240215
|
AGENT111
|
2024-07-19 00:00:00
| 859
|
general_inquiry
|
Mission indicate nation office goal different finally. Room life hour people.
|
positive
| false
| false
| 5
|
CALL0000126
|
CUST666998
|
AGENT768
|
2024-08-15 00:00:00
| 177
|
refund_request
|
Others trade imagine already analysis space. Wear mind tree moment board financial on.
|
positive
| true
| true
| 4
|
CALL0000127
|
CUST778425
|
AGENT338
|
2024-03-19 00:00:00
| 1,337
|
delivery_delay
|
Region west be house. Kid color represent window. Institution matter local really possible hospital whatever.
|
positive
| false
| true
| 3
|
CALL0000128
|
CUST409689
|
AGENT129
|
2024-03-25 00:00:00
| 932
|
order_tracking
|
Product economy trip market break far walk. Claim tonight natural thank.
|
neutral
| false
| false
| 3
|
CALL0000129
|
CUST649420
|
AGENT423
|
2024-04-10 00:00:00
| 1,477
|
product_inquiry
|
Provide development free choose serve cost. Central down statement.
|
negative
| true
| true
| 4
|
CALL0000130
|
CUST841385
|
AGENT861
|
2024-04-03 00:00:00
| 308
|
refund_request
|
Act change artist place. Name whom air smile itself just sell. Why present weight stuff although season age brother.
|
positive
| false
| false
| 4
|
CALL0000131
|
CUST874835
|
AGENT244
|
2024-07-05 00:00:00
| 911
|
cancellation_request
|
Building finally network left role line law. Do suffer either improve. Anything believe government candidate against finally. History business scene box apply general other.
|
positive
| false
| true
| 3
|
CALL0000132
|
CUST817623
|
AGENT509
|
2024-03-05 00:00:00
| 1,304
|
cancellation_request
|
Few person by value economy night media. Support particular hot situation seven plant southern. Your while camera word many employee event.
|
neutral
| true
| false
| 2
|
CALL0000133
|
CUST906559
|
AGENT585
|
2024-07-17 00:00:00
| 877
|
payment_issues
|
Back describe face sometimes law art blood. Attention remain source. Language expert leg paper.
|
negative
| false
| false
| 5
|
CALL0000134
|
CUST713231
|
AGENT597
|
2024-09-13 00:00:00
| 1,183
|
cancellation_request
|
Very professional research health trip new. Clearly body air likely talk. Eat social story cause sometimes.
|
neutral
| true
| false
| 3
|
CALL0000135
|
CUST367528
|
AGENT333
|
2024-01-09 00:00:00
| 1,339
|
delivery_delay
|
Manage point audience analysis continue short political.
|
positive
| false
| false
| 4
|
CALL0000136
|
CUST171245
|
AGENT158
|
2024-10-24 00:00:00
| 1,186
|
technical_support
|
Least enjoy more administration. Key young factor thought. Personal debate candidate machine.
|
neutral
| true
| false
| 5
|
CALL0000137
|
CUST602406
|
AGENT382
|
2024-07-06 00:00:00
| 1,125
|
product_inquiry
|
Way born break some on. Strong service by class phone. Position high rest public.
|
positive
| true
| false
| 2
|
CALL0000138
|
CUST784168
|
AGENT349
|
2024-07-27 00:00:00
| 1,645
|
general_inquiry
|
Everyone I may. Only thing knowledge live. Dog that ball least weight cell first.
|
neutral
| true
| true
| 2
|
CALL0000139
|
CUST364371
|
AGENT725
|
2024-06-07 00:00:00
| 933
|
delivery_delay
|
Yeah kind education economic cell employee community. From rock above study national issue coach.
|
neutral
| true
| false
| 3
|
CALL0000140
|
CUST745430
|
AGENT613
|
2024-09-29 00:00:00
| 1,006
|
technical_support
|
Century already adult its likely family. Generation store agency long bank indicate in daughter.
|
positive
| true
| false
| 4
|
CALL0000141
|
CUST525163
|
AGENT771
|
2024-06-30 00:00:00
| 285
|
technical_support
|
Least city health sound responsibility area.
|
positive
| true
| true
| 5
|
CALL0000142
|
CUST893876
|
AGENT625
|
2024-02-12 00:00:00
| 1,595
|
payment_issues
|
Clear tend hard next design. Fish half easy player whom important. Memory tell say special.
|
neutral
| true
| false
| 4
|
CALL0000143
|
CUST840037
|
AGENT666
|
2024-03-04 00:00:00
| 1,340
|
product_quality
|
Bad own girl different compare free. Billion teach foot either school hair. Else need food whose.
|
neutral
| true
| false
| 3
|
CALL0000144
|
CUST755600
|
AGENT353
|
2024-04-18 00:00:00
| 930
|
delivery_delay
|
White identify good leader clear turn case. Rule imagine bed particular. Put very I five. Heavy management series society sure per.
|
positive
| true
| false
| 4
|
CALL0000145
|
CUST987357
|
AGENT634
|
2024-07-21 00:00:00
| 449
|
refund_request
|
Whole energy more third. Consider hundred trouble act. Participant fight who check true baby character green. Onto ground wait federal whose.
|
positive
| true
| false
| 5
|
CALL0000146
|
CUST889513
|
AGENT908
|
2024-03-15 00:00:00
| 569
|
cancellation_request
|
Price particular fact others. Property range begin onto.
|
positive
| true
| false
| 5
|
CALL0000147
|
CUST675504
|
AGENT897
|
2024-05-03 00:00:00
| 639
|
refund_request
|
Minute car mind floor class provide such cold. Challenge center practice capital capital interest. Key partner model claim ok receive. Bed kid week plant democratic.
|
neutral
| true
| false
| 5
|
CALL0000148
|
CUST912129
|
AGENT176
|
2024-02-05 00:00:00
| 190
|
order_tracking
|
Read commercial human start clearly positive. Offer bed establish sense main. Tell time want reduce worry tend pull. Economic goal international kitchen.
|
positive
| true
| false
| 3
|
CALL0000149
|
CUST938005
|
AGENT913
|
2024-03-04 00:00:00
| 1,649
|
product_quality
|
Consider hold increase. Too although practice minute effort.
|
neutral
| false
| false
| 2
|
CALL0000150
|
CUST636598
|
AGENT818
|
2024-02-27 00:00:00
| 554
|
order_tracking
|
Forget so service money will enjoy. Difference walk maintain smile ground good. Practice ago provide police.
|
positive
| true
| true
| 4
|
CALL0000151
|
CUST938770
|
AGENT735
|
2024-02-28 00:00:00
| 1,142
|
delivery_delay
|
In only yard out. Picture across although individual move point let speak. Direction require safe peace benefit current.
|
neutral
| false
| false
| 3
|
CALL0000152
|
CUST820423
|
AGENT259
|
2024-07-18 00:00:00
| 518
|
product_quality
|
Interesting rule better thousand politics. Other mother expect record. Notice woman total line management. Politics time know for.
|
neutral
| true
| true
| 4
|
CALL0000153
|
CUST700224
|
AGENT906
|
2024-06-15 00:00:00
| 98
|
payment_issues
|
We above class involve father can deal. Four research point career week.
|
neutral
| true
| false
| 4
|
CALL0000154
|
CUST983991
|
AGENT983
|
2024-10-23 00:00:00
| 505
|
delivery_delay
|
Four away all expert. Important race common without data send. Find remember rather produce ok agency success.
|
neutral
| true
| false
| 5
|
CALL0000155
|
CUST446615
|
AGENT819
|
2024-04-15 00:00:00
| 501
|
general_inquiry
|
Money among pattern out accept million. Enter local provide ahead.
|
neutral
| false
| false
| 3
|
CALL0000156
|
CUST182002
|
AGENT785
|
2024-06-18 00:00:00
| 1,570
|
product_inquiry
|
Seem voice me involve interesting. Future lawyer look.
|
neutral
| true
| true
| 4
|
CALL0000157
|
CUST320990
|
AGENT926
|
2024-02-26 00:00:00
| 639
|
cancellation_request
|
Area art recognize save important theory. Remain wife inside oil parent far expect.
|
neutral
| false
| false
| 3
|
CALL0000158
|
CUST178746
|
AGENT947
|
2024-02-29 00:00:00
| 1,704
|
order_tracking
|
Various pick lead every factor again. Similar measure generation see. Analysis impact range very learn side couple.
|
neutral
| true
| false
| 1
|
CALL0000159
|
CUST110987
|
AGENT250
|
2024-01-26 00:00:00
| 428
|
cancellation_request
|
Create such federal want.
|
neutral
| true
| false
| 4
|
CALL0000160
|
CUST443827
|
AGENT352
|
2024-06-19 00:00:00
| 1,539
|
account_issues
|
Paper appear would hair arrive environment road. What book news Congress light. View fill thought set first behavior daughter.
|
neutral
| true
| false
| 4
|
CALL0000161
|
CUST892152
|
AGENT939
|
2024-03-15 00:00:00
| 1,711
|
product_inquiry
|
Piece institution rule attorney positive anyone lay. Lead as past evidence must agent those. Small vote drop side our someone involve. Rule offer less who modern total air almost.
|
neutral
| false
| false
| 1
|
CALL0000162
|
CUST924104
|
AGENT427
|
2024-03-20 00:00:00
| 1,150
|
payment_issues
|
Factor ever TV. Seek when better behind.
|
negative
| true
| false
| 4
|
CALL0000163
|
CUST398715
|
AGENT554
|
2024-02-10 00:00:00
| 1,480
|
payment_issues
|
Democratic tax international every. Great court too carry body.
|
neutral
| false
| false
| 4
|
CALL0000164
|
CUST887053
|
AGENT740
|
2024-05-19 00:00:00
| 141
|
refund_request
|
Keep fill do. Few red clearly character pressure.
|
positive
| false
| false
| 4
|
CALL0000165
|
CUST976241
|
AGENT906
|
2024-02-27 00:00:00
| 1,651
|
product_quality
|
Walk pattern minute eight. Agency others either for point resource. Necessary mission concern necessary police ball body. Save give back force.
|
neutral
| true
| true
| 3
|
CALL0000166
|
CUST327499
|
AGENT156
|
2024-03-12 00:00:00
| 701
|
cancellation_request
|
Particular idea write staff everybody establish piece. Share every answer focus politics black. Loss air what.
|
positive
| false
| false
| 4
|
CALL0000167
|
CUST199294
|
AGENT613
|
2024-02-07 00:00:00
| 151
|
order_tracking
|
Generation while likely key. Subject wide watch single.
|
positive
| false
| true
| 3
|
CALL0000168
|
CUST284513
|
AGENT749
|
2024-10-10 00:00:00
| 1,699
|
refund_request
|
Light military open skin brother cell old. Feel middle different similar give without.
|
negative
| true
| false
| 4
|
CALL0000169
|
CUST121956
|
AGENT440
|
2024-08-27 00:00:00
| 1,281
|
cancellation_request
|
Everything can strong try. Picture second stand affect.
|
neutral
| true
| false
| 5
|
CALL0000170
|
CUST391840
|
AGENT770
|
2024-01-09 00:00:00
| 743
|
refund_request
|
Decision personal newspaper instead letter attack rate. Rather important rise director ability final church maybe.
|
positive
| true
| false
| 4
|
CALL0000171
|
CUST684420
|
AGENT701
|
2024-02-12 00:00:00
| 1,721
|
payment_issues
|
Material simply particular move investment example. Care cold his ever. Able sense enough reveal pick. Finish begin attack raise bring yard total.
|
neutral
| true
| true
| 4
|
CALL0000172
|
CUST997181
|
AGENT504
|
2024-02-24 00:00:00
| 598
|
general_inquiry
|
Both activity after fast thought same. Require economy move recent. Crime cultural minute.
|
positive
| true
| false
| 1
|
CALL0000173
|
CUST257078
|
AGENT780
|
2024-02-07 00:00:00
| 130
|
payment_issues
|
Sure play sell individual yourself defense analysis. Save safe billion certain. Test firm attention American budget.
|
positive
| true
| false
| 4
|
CALL0000174
|
CUST408089
|
AGENT761
|
2024-05-27 00:00:00
| 505
|
order_tracking
|
Agency reduce town best executive various message join.
|
positive
| true
| false
| 4
|
CALL0000175
|
CUST935929
|
AGENT134
|
2024-02-08 00:00:00
| 716
|
product_inquiry
|
Card former bad. By boy other. Yard free could. And air whom order current visit.
|
neutral
| true
| false
| 4
|
CALL0000176
|
CUST303443
|
AGENT170
|
2024-02-10 00:00:00
| 1,410
|
cancellation_request
|
Center seem car political door. Community single lay three.
|
positive
| false
| false
| 1
|
CALL0000177
|
CUST890583
|
AGENT418
|
2024-08-15 00:00:00
| 558
|
cancellation_request
|
Performance but thank receive. Authority goal outside yourself. Five these off.
|
positive
| true
| false
| 5
|
CALL0000178
|
CUST976155
|
AGENT251
|
2024-10-04 00:00:00
| 1,239
|
general_inquiry
|
Follow well believe. Many travel hot key.
|
neutral
| true
| false
| 4
|
CALL0000179
|
CUST258727
|
AGENT112
|
2024-10-06 00:00:00
| 614
|
account_issues
|
Reduce kitchen think enough million. Table wide what moment. South everyone bill energy.
|
negative
| false
| false
| 5
|
CALL0000180
|
CUST687596
|
AGENT421
|
2024-06-09 00:00:00
| 1,787
|
payment_issues
|
Point like story many type magazine claim. Which stand remain poor. Religious no road movement strong course central.
|
neutral
| false
| false
| 4
|
CALL0000181
|
CUST988708
|
AGENT335
|
2024-06-12 00:00:00
| 620
|
product_inquiry
|
Service without measure sort lay. Third garden common feel small above house.
|
positive
| true
| false
| 2
|
CALL0000182
|
CUST733703
|
AGENT475
|
2024-05-23 00:00:00
| 123
|
cancellation_request
|
Argue bag left tax. Morning arrive eight it himself manage. Without place camera develop.
|
positive
| false
| false
| 3
|
CALL0000183
|
CUST737130
|
AGENT960
|
2024-05-04 00:00:00
| 1,406
|
product_inquiry
|
Seem bad million maintain any. Project almost plan soon thousand economic.
|
negative
| true
| false
| 3
|
CALL0000184
|
CUST194611
|
AGENT180
|
2024-06-18 00:00:00
| 1,584
|
product_quality
|
Set cost single. Share better face standard will. Range again clear their.
|
positive
| true
| false
| 4
|
CALL0000185
|
CUST174928
|
AGENT572
|
2024-08-18 00:00:00
| 1,555
|
order_tracking
|
Contain perhaps network hear air. Value industry key position deep. Hospital majority opportunity.
|
negative
| true
| false
| 5
|
CALL0000186
|
CUST473303
|
AGENT525
|
2024-07-01 00:00:00
| 1,583
|
delivery_delay
|
May debate if character friend pressure. Hair official opportunity time. Support knowledge boy course choose leg.
|
neutral
| true
| false
| 5
|
CALL0000187
|
CUST530771
|
AGENT335
|
2024-10-25 00:00:00
| 97
|
technical_support
|
Law half cut boy art likely three human. Plan serve south bad.
|
neutral
| true
| false
| 5
|
CALL0000188
|
CUST204346
|
AGENT657
|
2024-04-13 00:00:00
| 987
|
refund_request
|
Score let enter traditional night.
|
positive
| false
| false
| 3
|
CALL0000189
|
CUST490880
|
AGENT948
|
2024-10-08 00:00:00
| 820
|
general_inquiry
|
Head talk real when.
|
positive
| true
| false
| 4
|
CALL0000190
|
CUST364402
|
AGENT370
|
2024-02-19 00:00:00
| 400
|
order_tracking
|
Professor chair wait industry blood test doctor. Network herself situation will expert.
|
positive
| true
| false
| 5
|
CALL0000191
|
CUST300969
|
AGENT996
|
2024-03-20 00:00:00
| 119
|
delivery_delay
|
Card by hard age nothing wish election be. Go Mrs property half design. Structure bag feel according.
|
neutral
| true
| false
| 5
|
CALL0000192
|
CUST286161
|
AGENT211
|
2024-01-14 00:00:00
| 580
|
refund_request
|
Consider hotel out nor response commercial color. Evening road quite wall lay.
|
positive
| true
| false
| 2
|
CALL0000193
|
CUST990493
|
AGENT195
|
2024-08-30 00:00:00
| 1,734
|
product_quality
|
Deep sea machine anyone scene. Position soon city all hour year. Create account happen provide.
|
negative
| true
| false
| 2
|
CALL0000194
|
CUST752539
|
AGENT976
|
2024-06-18 00:00:00
| 1,491
|
cancellation_request
|
About event manager exactly nation significant. Hot space everything value from.
|
negative
| true
| false
| 4
|
CALL0000195
|
CUST620215
|
AGENT685
|
2024-03-22 00:00:00
| 286
|
technical_support
|
Around return old truth seek expert. Real source discussion sea the positive office. No turn front usually name size. Though president maintain whether city determine.
|
positive
| true
| false
| 4
|
CALL0000196
|
CUST146934
|
AGENT846
|
2024-06-23 00:00:00
| 1,116
|
product_quality
|
Per ahead magazine ever. According visit analysis organization plant. Key eight whether able skin agent far. Lose model type inside reach kind.
|
positive
| true
| false
| 4
|
CALL0000197
|
CUST700224
|
AGENT827
|
2024-08-23 00:00:00
| 1,511
|
cancellation_request
|
Weight about worker. Interesting experience against big standard main. Enter hospital less site before.
|
positive
| true
| false
| 4
|
CALL0000198
|
CUST349942
|
AGENT500
|
2024-06-26 00:00:00
| 871
|
account_issues
|
Theory action plant executive arm site according. Return operation behind administration instead learn.
|
positive
| true
| true
| 5
|
CALL0000199
|
CUST185739
|
AGENT773
|
2024-01-15 00:00:00
| 760
|
cancellation_request
|
Little international west do. Stuff off leg data woman reflect. Indeed technology time three task. Mission community how maybe north rock.
|
positive
| true
| false
| 4
|
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