title: Creating a custom app on the Frappe Framework
abstract: Hi everyone we are using ErpNext opensource for our clients and we are interested to Creating a custom app on the Frappe Framework with some of updates for own source. custom app is Frappe conversations . 1- integration Social channels and whatsapp to routing incoming messages to 360 View for customers’ interactions. 2- Users can Convert phone, chats, email, social media and WhatsApp conversations into tickets (Frappe Desk). • Centralize all conversations from disconnect channels into one place. • Manage and work on support conversations . • Create personal conversations views. • Support conditional and custom conversations fields. • View the activity log and the name of the agent handling it. • Support reporting and dashboards. you should have expe...
keyphrases: frappe framework, erpnext opensource, custom app, custom conversations fields, frappe conversations, frappe desk, whatsapp conversations, personal conversations views, support conversations, social channels