fields: - id: null name: text required: true settings: type: text use_markdown: false title: Text type: text use_markdown: false guidelines: null questions: - description: null id: null labels: - activate_my_card - age_limit - apple_pay_or_google_pay - atm_support - automatic_top_up - balance_not_updated_after_bank_transfer - balance_not_updated_after_cheque_or_cash_deposit - beneficiary_not_allowed - cancel_transfer - card_about_to_expire - card_acceptance - card_arrival - card_delivery_estimate - card_linking - card_not_working - card_payment_fee_charged - card_payment_not_recognised - card_payment_wrong_exchange_rate - card_swallowed - cash_withdrawal_charge - cash_withdrawal_not_recognised - change_pin - compromised_card - contactless_not_working - country_support - declined_card_payment - declined_cash_withdrawal - declined_transfer - direct_debit_payment_not_recognised - disposable_card_limits - edit_personal_details - exchange_charge - exchange_rate - exchange_via_app - extra_charge_on_statement - failed_transfer - fiat_currency_support - get_disposable_virtual_card - get_physical_card - getting_spare_card - getting_virtual_card - lost_or_stolen_card - lost_or_stolen_phone - order_physical_card - passcode_forgotten - pending_card_payment - pending_cash_withdrawal - pending_top_up - pending_transfer - pin_blocked - receiving_money - Refund_not_showing_up - request_refund - reverted_card_payment? - supported_cards_and_currencies - terminate_account - top_up_by_bank_transfer_charge - top_up_by_card_charge - top_up_by_cash_or_cheque - top_up_failed - top_up_limits - top_up_reverted - topping_up_by_card - transaction_charged_twice - transfer_fee_charged - transfer_into_account - transfer_not_received_by_recipient - transfer_timing - unable_to_verify_identity - verify_my_identity - verify_source_of_funds - verify_top_up - virtual_card_not_working - visa_or_mastercard - why_verify_identity - wrong_amount_of_cash_received - wrong_exchange_rate_for_cash_withdrawal name: topics required: true settings: options: - text: activate_my_card value: activate_my_card - text: age_limit value: age_limit - text: apple_pay_or_google_pay value: apple_pay_or_google_pay - text: atm_support value: atm_support - text: automatic_top_up value: automatic_top_up - text: balance_not_updated_after_bank_transfer value: balance_not_updated_after_bank_transfer - text: balance_not_updated_after_cheque_or_cash_deposit value: balance_not_updated_after_cheque_or_cash_deposit - text: beneficiary_not_allowed value: beneficiary_not_allowed - text: cancel_transfer value: cancel_transfer - text: card_about_to_expire value: card_about_to_expire - text: card_acceptance value: card_acceptance - text: card_arrival value: card_arrival - text: card_delivery_estimate value: card_delivery_estimate - text: card_linking value: card_linking - text: card_not_working value: card_not_working - text: card_payment_fee_charged value: card_payment_fee_charged - text: card_payment_not_recognised value: card_payment_not_recognised - text: card_payment_wrong_exchange_rate value: card_payment_wrong_exchange_rate - text: card_swallowed value: card_swallowed - text: cash_withdrawal_charge value: cash_withdrawal_charge - text: cash_withdrawal_not_recognised value: cash_withdrawal_not_recognised - text: change_pin value: change_pin - text: compromised_card value: compromised_card - text: contactless_not_working value: contactless_not_working - text: country_support value: country_support - text: declined_card_payment value: declined_card_payment - text: declined_cash_withdrawal value: declined_cash_withdrawal - text: declined_transfer value: declined_transfer - text: direct_debit_payment_not_recognised value: direct_debit_payment_not_recognised - text: disposable_card_limits value: disposable_card_limits - text: edit_personal_details value: edit_personal_details - text: exchange_charge value: exchange_charge - text: exchange_rate value: exchange_rate - text: exchange_via_app value: exchange_via_app - text: extra_charge_on_statement value: extra_charge_on_statement - text: failed_transfer value: failed_transfer - text: fiat_currency_support value: fiat_currency_support - text: get_disposable_virtual_card value: get_disposable_virtual_card - text: get_physical_card value: get_physical_card - text: getting_spare_card value: getting_spare_card - text: getting_virtual_card value: getting_virtual_card - text: lost_or_stolen_card value: lost_or_stolen_card - text: lost_or_stolen_phone value: lost_or_stolen_phone - text: order_physical_card value: order_physical_card - text: passcode_forgotten value: passcode_forgotten - text: pending_card_payment value: pending_card_payment - text: pending_cash_withdrawal value: pending_cash_withdrawal - text: pending_top_up value: pending_top_up - text: pending_transfer value: pending_transfer - text: pin_blocked value: pin_blocked - text: receiving_money value: receiving_money - text: Refund_not_showing_up value: Refund_not_showing_up - text: request_refund value: request_refund - text: reverted_card_payment? value: reverted_card_payment? - text: supported_cards_and_currencies value: supported_cards_and_currencies - text: terminate_account value: terminate_account - text: top_up_by_bank_transfer_charge value: top_up_by_bank_transfer_charge - text: top_up_by_card_charge value: top_up_by_card_charge - text: top_up_by_cash_or_cheque value: top_up_by_cash_or_cheque - text: top_up_failed value: top_up_failed - text: top_up_limits value: top_up_limits - text: top_up_reverted value: top_up_reverted - text: topping_up_by_card value: topping_up_by_card - text: transaction_charged_twice value: transaction_charged_twice - text: transfer_fee_charged value: transfer_fee_charged - text: transfer_into_account value: transfer_into_account - text: transfer_not_received_by_recipient value: transfer_not_received_by_recipient - text: transfer_timing value: transfer_timing - text: unable_to_verify_identity value: unable_to_verify_identity - text: verify_my_identity value: verify_my_identity - text: verify_source_of_funds value: verify_source_of_funds - text: verify_top_up value: verify_top_up - text: virtual_card_not_working value: virtual_card_not_working - text: visa_or_mastercard value: visa_or_mastercard - text: why_verify_identity value: why_verify_identity - text: wrong_amount_of_cash_received value: wrong_amount_of_cash_received - text: wrong_exchange_rate_for_cash_withdrawal value: wrong_exchange_rate_for_cash_withdrawal type: multi_label_selection visible_options: 20 title: Select the topic(s) of the request type: multi_label_selection visible_labels: 20 - description: null id: null labels: - positive - neutral - negative name: sentiment required: true settings: options: - text: positive value: positive - text: neutral value: neutral - text: negative value: negative type: label_selection visible_options: 20 title: What is the sentiment of the message? type: label_selection visible_labels: 20