data/SENTIMENT/Airline/validation.json

{"tweet_id":567634106058821632,"text":"@united even though technically after I land I will be silver?","label":"neutral"}
{"tweet_id":567701830805618688,"text":"@united New Apple cr\u00c3\u00a2pe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http:\/\/t.co\/gZ9GqDT7Jj","label":"positive"}
{"tweet_id":567714192980201472,"text":"@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies","label":"negative"}
{"tweet_id":567721945954009088,"text":". @USAirways It's been canceled. Your SM response is slow.","label":"negative"}
{"tweet_id":567725125194493953,"text":"@USAirways it was supposed to be a carry on and in Pittsburgh  coming to Boston it was a carry on","label":"negative"}
{"tweet_id":567725387904720896,"text":"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday","label":"positive"}
{"tweet_id":567725676958998528,"text":"@JetBlue what's the link for #FlyFi","label":"neutral"}
{"tweet_id":567726138223771649,"text":"@USAirways your chairmans phone is down. what other number can i use?","label":"negative"}
{"tweet_id":567726949049454592,"text":"@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago.","label":"negative"}
{"tweet_id":567728114588209152,"text":"@SouthwestAir trying to fly out of Nashville tomorrow. How is it looking?","label":"neutral"}
{"tweet_id":567728679426326528,"text":"@SouthwestAir Flight cancelled, rebooking online has not worked, on my second round of hold (3 hrs now). Any other options?","label":"negative"}
{"tweet_id":567730472076464129,"text":"@united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH later arrival time-Not HAPPY!","label":"negative"}
{"tweet_id":567730696656273408,"text":"@JetBlue @EllaHenderson omg!  Wish I had a flight today!  Haha there's always next time!  Have fun at #LFT5","label":"positive"}
{"tweet_id":567734506434854912,"text":"@USAirways I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP!","label":"negative"}
{"tweet_id":567734769312882688,"text":". @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it","label":"negative"}
{"tweet_id":567735337246806016,"text":"@USAirways Just contaced EYEWITNESS NEWS about the ripoff the canceled now they want me to pay","label":"negative"}
{"tweet_id":567735943424397312,"text":"@USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay","label":"negative"}
{"tweet_id":567737554087059457,"text":"@SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!","label":"neutral"}
{"tweet_id":567741610373685250,"text":"@SouthwestAir any idea on flights to Nashville tomorrow being clear or cancelled","label":"neutral"}
{"tweet_id":567742857411166208,"text":"@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a \"kid\" section (near the back) ;)","label":"neutral"}
{"tweet_id":567744948934426625,"text":"@SouthwestAir Trying to add my dog on the flight but can't get through.","label":"negative"}
{"tweet_id":567745009890623488,"text":"@united spending the afternoon @ Mia. Not your fault.  No lounge? Very inconvenient.","label":"negative"}
{"tweet_id":567745702231830529,"text":"@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of cancels that I got word on night before","label":"negative"}
{"tweet_id":567748089805799425,"text":"@SouthwestAir can i have my bags back   ding!!","label":"negative"}
{"tweet_id":567748162178125825,"text":"@SouthwestAir are you kidding me?  I needed help yesterday. I'm now landed and waiting for my connection.  Never will I fly southwest again!","label":"negative"}
{"tweet_id":567748863449395201,"text":"@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and latency) to recent @GoGo experiences.","label":"positive"}
{"tweet_id":567749860611211265,"text":"@JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?","label":"neutral"}
{"tweet_id":567753757702647810,"text":"@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings","label":"positive"}
{"tweet_id":567755542362591233,"text":"@USAirways No speciifc email. 1500 character limit for complaints. Is AA\/US customer complaints adopting the twitter model?","label":"negative"}
{"tweet_id":567758020239966208,"text":"@JetBlue alittle more money to book our flights... we're 1\/2 way there :)","label":"neutral"}
{"tweet_id":567758180068130816,"text":"@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!","label":"positive"}
{"tweet_id":567763775751987201,"text":"@SouthwestAir an entire flight of luggage missing at #dca.  Over an hour and nobody knows anything.","label":"negative"}
{"tweet_id":567764034418909186,"text":"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!","label":"positive"}
{"tweet_id":567770621451702273,"text":"@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm....","label":"negative"}
{"tweet_id":567771317705773056,"text":"@SouthwestAir from LGA to San Diego","label":"neutral"}
{"tweet_id":567776761510907904,"text":"@JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http:\/\/t.co\/znsUjP86Bv","label":"neutral"}
{"tweet_id":567778009013178368,"text":"@united So what do you offer now that my flight was canceled and I'm stranded away from home and work?","label":"negative"}
{"tweet_id":567779798782595072,"text":"@SouthwestAir Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option?","label":"neutral"}
{"tweet_id":567781176375803905,"text":"@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks","label":"negative"}
{"tweet_id":567782645975625729,"text":"@usairways Yes. Works in Firefox. \n\nCan do everything but finish purchase. Button turns gray, never submits. For a couple weeks now.","label":"negative"}
{"tweet_id":567783456420012032,"text":"@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline","label":"positive"}
{"tweet_id":567783978955993088,"text":"@SouthwestAir your checkin system is #poor","label":"negative"}
{"tweet_id":567785191901376512,"text":"@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never booking with Virgin again!","label":"negative"}
{"tweet_id":567786199415136256,"text":"@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!","label":"neutral"}
{"tweet_id":567787583138230272,"text":"@SouthwestAir you need this song for your next commercial!  https:\/\/t.co\/jU9rHZ4RQc. #SWA #love","label":"neutral"}
{"tweet_id":567789974717747200,"text":"@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want","label":"negative"}
{"tweet_id":567792296654299137,"text":"@JetBlue continue button generated a trip to \"plan your trip page\"\nregardless of how far along I was in booking process\nhint: the end of it","label":"negative"}
{"tweet_id":567793635892174848,"text":"@SouthwestAir MCO->DCA flight almost full of people screwed by the MSY-DCA cancelation. @united and @USAirways didn't cancel. SWA=mistake.","label":"negative"}
{"tweet_id":567796570197086208,"text":"@united done just now, thanks.","label":"positive"}
{"tweet_id":567799935173947392,"text":"@united I am furious.  You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United","label":"negative"}
{"tweet_id":567802781877407744,"text":"@USAirways thanks!","label":"positive"}
{"tweet_id":567806501402976257,"text":"@SouthwestAir when will the winners of #DestinationDragons be announced?","label":"neutral"}
{"tweet_id":567806898549051392,"text":"@united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !","label":"negative"}
{"tweet_id":567807014388154368,"text":"@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on","label":"negative"}
{"tweet_id":567807844687577089,"text":"@JetBlue If you have well-priced flights to #Oahu - we could be best friends. @vincenzolandino","label":"neutral"}
{"tweet_id":567808567580041216,"text":"@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here.  Nobody cares that I hate your shitty airline.","label":"negative"}
{"tweet_id":567810259675537408,"text":"@USAirways Flight # 604. Thanks.","label":"positive"}
{"tweet_id":567810683485753344,"text":"@JetBlue this makes me happy. I hope these aren't empty promises.","label":"positive"}
{"tweet_id":567817558418804737,"text":"@SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?","label":"neutral"}
{"tweet_id":567821242029359104,"text":"@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!","label":"negative"}
{"tweet_id":567826054522617858,"text":"Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP","label":"negative"}
{"tweet_id":567831392526036992,"text":"@JetBlue yes, today. Flight is full now. They said no to me at gate :(","label":"negative"}
{"tweet_id":567832862130577408,"text":"@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine","label":"negative"}
{"tweet_id":567833231434723328,"text":"@SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU","label":"positive"}
{"tweet_id":567842439911858176,"text":"@USAirways Stop reposting same autoresponse  That was return flight home #imateacher. Couldnt get to RSW  #neptune#waivethefee #notmyfault","label":"negative"}
{"tweet_id":567843889748418560,"text":"@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue","label":"negative"}
{"tweet_id":567844774994014208,"text":"@united The third wheelchair is broken! http:\/\/t.co\/tvk0PyxQv5","label":"negative"}
{"tweet_id":567847753277120512,"text":"@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job","label":"positive"}
{"tweet_id":567848852943953920,"text":"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!","label":"positive"}
{"tweet_id":567849376925618176,"text":"@JetBlue That's great! Thank you.","label":"positive"}
{"tweet_id":567855171335626752,"text":"@VirginAmerica save some for 871 tomorrow AM!","label":"neutral"}
{"tweet_id":567868544572063744,"text":"@united Give Cyndi & Troy each a gold star.","label":"positive"}
{"tweet_id":567872361304821760,"text":"@JetBlue right now completely pissed off","label":"negative"}
{"tweet_id":567872406628356096,"text":"@USAirways @noltnancy What will be is a what may be...what is...sucks. #fail","label":"negative"}
{"tweet_id":567875594785923072,"text":"@united free hotel doesn't make up for such poor customer service and disregard","label":"negative"}
{"tweet_id":567875729045590017,"text":"@SouthwestAir she made it standby after her flight was canceled for no reason. Almost 4hrs late.  Conf#\u00c2\u00a0FVF9YW  SWRR#\u00c2\u00a0298033455","label":"negative"}
{"tweet_id":567876860647833600,"text":"@SouthwestAir can u better define the \"plus one smaller type\" item on carry on requirements?.. small backpacks?","label":"neutral"}
{"tweet_id":567883674462588929,"text":"@united Got me home amid snow & cancellations; delivered bag w\/o hassle; plus no wait on phone & an upgrade. Thank you!","label":"positive"}
{"tweet_id":567891481555382272,"text":"@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?","label":"negative"}
{"tweet_id":567898236809277440,"text":"@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft","label":"negative"}
{"tweet_id":567899010045988865,"text":"@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won\u00e2\u20ac\u2122t fix it.","label":"negative"}
{"tweet_id":567899319157669888,"text":"@SouthwestAir I need some help with a reservation","label":"neutral"}
{"tweet_id":567900433542488064,"text":"@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one cancelled","label":"negative"}
{"tweet_id":567903883047088128,"text":"@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue","label":"negative"}
{"tweet_id":567919301732098048,"text":"@united dang... I thought I was in a teleportation device! Ua514","label":"negative"}
{"tweet_id":567921406807261184,"text":"@united unless it's on you guys, im good.","label":"negative"}
{"tweet_id":567922347669262336,"text":"@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology","label":"negative"}
{"tweet_id":567929116969684993,"text":"@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it...","label":"negative"}
{"tweet_id":567954287185125377,"text":"@HillAConlin @SouthwestAir hi! get a solar charger from Amazon! Game changer to plug usb into charge. :)","label":"neutral"}
{"tweet_id":567971836321009664,"text":"@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!","label":"negative"}
{"tweet_id":567972426027565056,"text":"@SouthwestAir why is your website downnnnn :( ugh","label":"negative"}
{"tweet_id":567982195471736833,"text":"@united it sucks not having the money to book a flight to see the love of my life. 2600 miles away.","label":"neutral"}
{"tweet_id":568010412798509056,"text":"@USAirways how about a phone # to talk to a real person?","label":"negative"}
{"tweet_id":568011010029838336,"text":"@JetBlue can I change my flight if I already printed my boarding pass?","label":"neutral"}
{"tweet_id":568029763438186496,"text":"@JetBlue deal!","label":"neutral"}
{"tweet_id":568037591687270400,"text":"@SouthwestAir Not possible to carry-on and put in a closet\/overhead? Had success doing that with other airlines. Thanks","label":"neutral"}
{"tweet_id":568037876761546753,"text":"@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight","label":"positive"}
{"tweet_id":568048515932426241,"text":"@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell.","label":"negative"}
{"tweet_id":568050777744379904,"text":"@VirginAmerica Congrats VX on the new route! \u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00f0\u0178\u017d\u2030","label":"positive"}
{"tweet_id":568053414682361856,"text":"@USAirways that is the most useless tweet I've ever seen out of you.","label":"negative"}
{"tweet_id":568054666216509441,"text":"@SouthwestAir 2 bags fly free!  So what's with all the carry-on's? #packingayak @BrianReganComic","label":"negative"}
{"tweet_id":568055678201438208,"text":"@USAirways Credit to my bank account for the two days of work that I've missed because of these cancellations.","label":"negative"}
{"tweet_id":568057046303576065,"text":"@united right... Are you guys charging for the air we breathe next?","label":"negative"}
{"tweet_id":568058084846911488,"text":"@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns.","label":"negative"}
{"tweet_id":568058610296565760,"text":"@VirginAmerica \u00e2\u20ac\u2039 is flying from Love to Austin now. That is most excellent news.","label":"positive"}
{"tweet_id":568059376474439680,"text":"@JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.","label":"negative"}
{"tweet_id":568061931761864704,"text":"@united Can I add miles from my January Air China flight to my MileagePlus account?","label":"neutral"}
{"tweet_id":568070386627305472,"text":"@USAirways Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go","label":"negative"}
{"tweet_id":568070439945306112,"text":"@USAirways through, can you confirm that I haven't been charged?","label":"neutral"}
{"tweet_id":568074163270905856,"text":"@USAirways Thank you, busy times.","label":"positive"}
{"tweet_id":568076483664568320,"text":"@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke","label":"negative"}
{"tweet_id":568080133195755520,"text":"@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned \"confirmed\" certificates?","label":"negative"}
{"tweet_id":568080730150076416,"text":"@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue \u00f0\u0178\u02dc\u201d\u00f0\u0178\u02dc\u201c\u00f0\u0178\u02dc\u00a4","label":"negative"}
{"tweet_id":568082658741215235,"text":"@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card","label":"negative"}
{"tweet_id":568084717481775104,"text":"@united perhaps you could fix this? https:\/\/t.co\/72RMpkOGwu and this https:\/\/t.co\/901HLNgBtX #answerthis","label":"negative"}
{"tweet_id":568086068328681473,"text":"@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!","label":"neutral"}
{"tweet_id":568086184888561664,"text":"@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.","label":"negative"}
{"tweet_id":568086568059027456,"text":"@JetBlue to Increase Charter Service to Cuba - #Travel Agent http:\/\/t.co\/lYQrb4HCYU","label":"neutral"}
{"tweet_id":568087713972236289,"text":"@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!","label":"positive"}
{"tweet_id":568087881387884544,"text":"@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!","label":"positive"}
{"tweet_id":568090890549374976,"text":"@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http:\/\/t.co\/kbHYM5GkAP","label":"positive"}
{"tweet_id":568095662262358016,"text":"@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP","label":"neutral"}
{"tweet_id":568101513605681152,"text":"@JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on.","label":"negative"}
{"tweet_id":568101669809946624,"text":"@JetBlue marks 15th year with new \"Bluemanity\" plane design - Sun Sentinel http:\/\/t.co\/SjVEelween","label":"positive"}
{"tweet_id":568103618500530176,"text":"@united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http:\/\/t.co\/Q9bYn9pCTf","label":"neutral"}
{"tweet_id":568107719737020417,"text":"@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much","label":"negative"}
{"tweet_id":568107822275305472,"text":"@JetBlue The Magic eight ball has never steered me wrong  :)","label":"positive"}
{"tweet_id":568108522313015296,"text":"@USAirways There isn't a ticket number...the transaction is still pending.","label":"negative"}
{"tweet_id":568109592338518016,"text":"@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.","label":"negative"}
{"tweet_id":568109878754934784,"text":"@united you mean like my mailing address and rate? By the surliness of my United \"coworkers\" I'm guessing our benefits aren't great.","label":"negative"}
{"tweet_id":568111819325366273,"text":"@SouthwestAir just sent you a DM w\/ additonal info","label":"neutral"}
{"tweet_id":568112237765722113,"text":"@united. Thanks United for the no running water and late flight from Grand Rapids to Denver","label":"negative"}
{"tweet_id":568114097142652928,"text":"@VirginAmerica announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http:\/\/t.co\/qXnOaQtYN8 http:\/\/t.co\/JK7qmdfqgf","label":"neutral"}
{"tweet_id":568115946738597888,"text":"@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.","label":"positive"}
{"tweet_id":568122371854307328,"text":"@united 3586 from IAD to BUF.  Incredibly loud, and like a third world 70s inner city metro bus.  #lowstandards http:\/\/t.co\/m67WnBglXQ","label":"negative"}
{"tweet_id":568123356899250176,"text":"@united rebooked.  This one is late too.","label":"negative"}
{"tweet_id":568125723594133504,"text":"@JetBlue nope. Currently sitting at my gate.","label":"neutral"}
{"tweet_id":568127152450871296,"text":"@united how can i trust United with future bookings when a confirmed, ticketed and purchased ticket is cancelled after the fact?","label":"negative"}
{"tweet_id":568135839814807552,"text":"@USAirways that wasn\u00e2\u20ac\u2122t my Q but thanks. Wondering why you\u00e2\u20ac\u2122re the only ones. I disguised yours to not call you out. ;) http:\/\/t.co\/uH6UwuOSC0","label":"negative"}
{"tweet_id":568140329821577217,"text":"@JetBlue Thanks for the FB. message telling me I will have to wait between 1-3 days.  I'm waiting.","label":"neutral"}
{"tweet_id":568140595580919808,"text":"@united my friend lost luggage on flight 1547. What to do?","label":"negative"}
{"tweet_id":568141479132200960,"text":"@USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person.","label":"negative"}
{"tweet_id":568147483269971969,"text":"@southwestair is your companion pass broken today? \npurchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A)","label":"neutral"}
{"tweet_id":568148807684198401,"text":"@SouthwestAir thanks for the follow up. So glad to get my bag back.","label":"positive"}
{"tweet_id":568157634999783424,"text":"@JetBlue is it true there's a new A320 livery and a new website...?!","label":"neutral"}
{"tweet_id":568158670489387008,"text":"@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR","label":"positive"}
{"tweet_id":568159685238329344,"text":"@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened \"do you want to get to SF today\" #fail","label":"negative"}
{"tweet_id":568161102254616576,"text":"@JetBlue do you have mint service from NYC to San Diego?","label":"neutral"}
{"tweet_id":568161284249796608,"text":"@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better","label":"positive"}
{"tweet_id":568165260605014016,"text":"@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!","label":"positive"}
{"tweet_id":568165573869199361,"text":"@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement.  Cust Svc no help!!!","label":"negative"}
{"tweet_id":568169352383602688,"text":"@SouthwestAir is there a way to DM you?","label":"neutral"}
{"tweet_id":568170840174538752,"text":"\u00e2\u20ac\u0153@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT\u00e2\u20ac\ufffd A lovely sentiment, but not a $180 one.","label":"negative"}
{"tweet_id":568172170569887744,"text":"@united How many 787s do you currently operate and what other aircraft do you operate?","label":"neutral"}
{"tweet_id":568172843520950272,"text":"@JetBlue I like Marie Harf go to Iraiq find ISIS and spread good, and offer resume service to ISIS in order to find jobs @marieharf","label":"neutral"}
{"tweet_id":568173151798108161,"text":"@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate","label":"negative"}
{"tweet_id":568173309747048448,"text":"@JetBlue What a great idea! #cometoAustin","label":"positive"}
{"tweet_id":568174545854726144,"text":"@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward","label":"positive"}
{"tweet_id":568176529584173056,"text":"@SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit.","label":"negative"}
{"tweet_id":568185516971204608,"text":"@united hey awesome!  Thanks for the reply, will be filling the form out! @AmericanAir","label":"positive"}
{"tweet_id":568189430202130432,"text":"@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better....","label":"negative"}
{"tweet_id":568189520992198656,"text":"@united Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?","label":"neutral"}
{"tweet_id":568193603954085888,"text":"@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!","label":"positive"}
{"tweet_id":568194520497713152,"text":"@USAirways  sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting.","label":"negative"}
{"tweet_id":568199122903293952,"text":"@united thank you for getting our daughter home when @americanair cancelled all their flights to Nashville","label":"positive"}
{"tweet_id":568199730989174784,"text":"@VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0","label":"neutral"}
{"tweet_id":568199988255330304,"text":"\u00e2\u20ac\u0153@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.\u00e2\u20ac\ufffd Confirmation code?","label":"negative"}
{"tweet_id":568201465958772736,"text":"@united great. Looking forward to your response to my DM then","label":"positive"}
{"tweet_id":568204029517553665,"text":"@SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.","label":"neutral"}
{"tweet_id":568210101573722112,"text":"@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help","label":"negative"}
{"tweet_id":568210186755813376,"text":"@JetBlue good luck. Thanks.","label":"positive"}
{"tweet_id":568213843618299904,"text":"@USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere.","label":"negative"}
{"tweet_id":568214398474432512,"text":"@JetBlue the best airline in the world","label":"positive"}
{"tweet_id":568216703055876096,"text":"@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!","label":"negative"}
{"tweet_id":568221293914533889,"text":"@SouthwestAir I had to travel to Savannah, GA, once again, on an airline I don't \"Luv\". When r u going to fly me to Savannah? Pleeeease!!!!","label":"neutral"}
{"tweet_id":568230767714799616,"text":"@united sprinted from C concourse to E and just made it. Coughed up a lung in the process but am now in CLT! Tnx!","label":"neutral"}
{"tweet_id":568234631465734144,"text":"@united #CustomerService #fail long time flyer switching airlines #frustrated","label":"negative"}
{"tweet_id":568236691397279745,"text":"@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number","label":"negative"}
{"tweet_id":568237684277141504,"text":"@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time","label":"negative"}
{"tweet_id":568238725626355712,"text":"@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain","label":"negative"}
{"tweet_id":568240532746473472,"text":"@SouthwestAir So there were 134 early-bird check-ins, because I was told there were no flythroughs? Good flight, otherwise ~","label":"neutral"}
{"tweet_id":568244508837736449,"text":"@USAirways really!??","label":"neutral"}
{"tweet_id":568249421877653505,"text":"@united was such a better airline when you were Continental. $75 service fee + $75 booking fee + $25 talk to a human fee: FU!!!","label":"negative"}
{"tweet_id":568252997886545920,"text":"@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace","label":"negative"}
{"tweet_id":568257392195936259,"text":"@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.","label":"neutral"}
{"tweet_id":568275733736353792,"text":"@united hey I left my favorite blanket on the plane bring it back home to me:-(","label":"neutral"}
{"tweet_id":568276144107200512,"text":"@united Turkish Airlines rebooked us a United flight on our second leg from FRA -> IAD. Is there any way to check if upgrades are available?","label":"neutral"}
{"tweet_id":568279456780980226,"text":"@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!","label":"negative"}
{"tweet_id":568287936820572160,"text":"@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2)","label":"negative"}
{"tweet_id":568308793005617152,"text":"@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment","label":"negative"}
{"tweet_id":568326927695491072,"text":"@SouthwestAir Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!","label":"negative"}
{"tweet_id":568328533421867008,"text":"@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day late to my conference in Santa Monica...","label":"negative"}
{"tweet_id":568341364951388160,"text":"@USAirways this has been the worst trip with little to no customer service","label":"negative"}
{"tweet_id":568352803892150273,"text":"@united thank you! My second flight I already got bumped up to 1st! Love it!","label":"positive"}
{"tweet_id":568378598043852800,"text":"@JetBlue where's my selfie?","label":"positive"}
{"tweet_id":568382154071089154,"text":"@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http:\/\/t.co\/rMZNIVGmg6","label":"neutral"}
{"tweet_id":568382196081229824,"text":"@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse?  #nothappy","label":"negative"}
{"tweet_id":568383474303959041,"text":"@united any updates with the DOT looking at the united fares from London to the US from last week?","label":"neutral"}
{"tweet_id":568388846125223936,"text":"@USAirways 'preciate it but cant get off plane to speak w agent \/ wont come on plane 5015 knoxville...?","label":"negative"}
{"tweet_id":568389266155438080,"text":"@SouthwestAir trying to get to Mexico in September! How about affordable nonstop flights????","label":"neutral"}
{"tweet_id":568391639158226944,"text":"@united spends 20 minutes beating up a lady about her bag fees.  Random stranger comes up and pays the fee.  #Randomactsofcorporategreed","label":"negative"}
{"tweet_id":568401790250700800,"text":"@united The flight turned around for mechanical reasons on 1\/30\/15.  Never to fly United again as they don't check their planes properly.","label":"negative"}
{"tweet_id":568417751854931968,"text":"@USAirways KUDOS to your phone support and Charlotte gate staff!","label":"positive"}
{"tweet_id":568427056221933568,"text":"@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a \u00e2\u20ac\u0153gay wedding\u00e2\u20ac\ufffd #boycott","label":"negative"}
{"tweet_id":568428971504889856,"text":"@united \"where we trick you into making us look popular on Twitter by being the worst airline\" #wellplayed #jokesonus","label":"negative"}
{"tweet_id":568432260912959488,"text":"@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney","label":"neutral"}
{"tweet_id":568432782386466816,"text":"@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?","label":"negative"}
{"tweet_id":568435750485819392,"text":"@JetBlue cancelling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?","label":"negative"}
{"tweet_id":568437777647460352,"text":"@SouthwestAir @FortuneMagazine Congratulations!","label":"neutral"}
{"tweet_id":568438759466934272,"text":"@SouthwestAir sure can! Just a second.","label":"neutral"}
{"tweet_id":568440004281823233,"text":"@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight.","label":"negative"}
{"tweet_id":568440681531875328,"text":"@JetBlue Hey guys! Your booking system ran my first and middle names together at time of booking. Is that going to be a #TSAnightmare ?","label":"negative"}
{"tweet_id":568442711910576128,"text":"@SouthwestAir @FortuneMagazine friendliest employees","label":"positive"}
{"tweet_id":568444042851323904,"text":"@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!","label":"negative"}
{"tweet_id":568447513759522816,"text":"@USAirways thank you for refunding my bag fee.  I look forward to its return today I hope.","label":"positive"}
{"tweet_id":568448242804871168,"text":"@SouthwestAir having trouble rebooking a canceled flight. no one picking up phones and your site isn't working.","label":"negative"}
{"tweet_id":568456567835619328,"text":"@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?","label":"negative"}
{"tweet_id":568461830584029184,"text":"@united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.","label":"neutral"}
{"tweet_id":568462805235597312,"text":"@USAirways  I have a party of 4 booked for a flight in Aug. At 10:05am, how can I find out how much it would cost to change to an earlier fl","label":"neutral"}
{"tweet_id":568466243210108928,"text":"@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo","label":"negative"}
{"tweet_id":568469882922102785,"text":"@SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER","label":"negative"}
{"tweet_id":568471761051721728,"text":"@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp:\/\/t.co\/3fq3XElbOn","label":"neutral"}
{"tweet_id":568474423742738432,"text":"@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)","label":"positive"}
{"tweet_id":568478204190720000,"text":"@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.","label":"negative"}
{"tweet_id":568483338257895424,"text":"@USAirways no problem...just funny have a nice day","label":"neutral"}
{"tweet_id":568490703476682752,"text":"@USAirways @AmericanAir been with US Airways since 03,  back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.","label":"neutral"}
{"tweet_id":568490780203065347,"text":"@USAirways 5 hour cross country morning flight and you have no food? #BadService","label":"negative"}
{"tweet_id":568491460250742784,"text":"@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it","label":"negative"}
{"tweet_id":568492370821562368,"text":"@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.","label":"negative"}
{"tweet_id":568492682152189952,"text":"@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa","label":"neutral"}
{"tweet_id":568493336698490880,"text":"@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?","label":"negative"}
{"tweet_id":568495216291913728,"text":"@SouthwestAir Yes I can. But you guys should get your act together.","label":"negative"}
{"tweet_id":568495808053702656,"text":"@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo","label":"neutral"}
{"tweet_id":568496673237929984,"text":"@united or did you mean 24-26?","label":"negative"}
{"tweet_id":568498446216400896,"text":"@JetBlue short stop at JFK before IAD","label":"neutral"}
{"tweet_id":568501293079248896,"text":"@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone.","label":"negative"}
{"tweet_id":568502766747971585,"text":"@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA","label":"positive"}
{"tweet_id":568503966687993856,"text":"@JetBlue My bag is missing from 1099 landed over 6 hours ago. Help!","label":"negative"}
{"tweet_id":568505005633880064,"text":"@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(","label":"negative"}
{"tweet_id":568509763048357888,"text":"@united 1k use to be special.  80 people in group one.   Why not board global AND 1k together? http:\/\/t.co\/qd2lyUXAZg","label":"negative"}
{"tweet_id":568513007849840640,"text":"@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely","label":"positive"}
{"tweet_id":568515166410653696,"text":"@SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you!","label":"neutral"}
{"tweet_id":568521303956656128,"text":"@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member.","label":"negative"}
{"tweet_id":568526216958857216,"text":"@USAirways 4420 delayed further?","label":"negative"}
{"tweet_id":568527764812374016,"text":"@JetBlue what is the Mosiac 800 #?","label":"neutral"}
{"tweet_id":568530234368069632,"text":"@united You guys are atrocious.  Far better service as silver on Delta than you as a platinum.  I'll be switching back to delta.","label":"negative"}
{"tweet_id":568533099908182016,"text":"@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http:\/\/t.co\/wVGpp3Ymz1","label":"negative"}
{"tweet_id":568539689176530944,"text":"@JetBlue @TSA JetBlue never disappoints !","label":"positive"}
{"tweet_id":568540063216197632,"text":"@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!","label":"positive"}
{"tweet_id":568541325735415808,"text":"@united More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.","label":"negative"}
{"tweet_id":568541965060427776,"text":"@USAirways no problem.  Things worked out at airport.   Thanks!","label":"positive"}
{"tweet_id":568545534056787968,"text":"@JetBlue you service agents at MCO are great, but their are not enough of them working right now!","label":"negative"}
{"tweet_id":568547201208565760,"text":"@JetBlue awesome, thanks!","label":"positive"}
{"tweet_id":568552809555103744,"text":"@SouthwestAir to the rescue. Sundown in Chicago. Next stop San Antonio! http:\/\/t.co\/rQBpmwETtq","label":"neutral"}
{"tweet_id":568553063935557632,"text":"@USAirways never fails to disappoint.","label":"negative"}
{"tweet_id":568553101587832832,"text":"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!","label":"positive"}
{"tweet_id":568553155937452034,"text":"@united Can you transfer my bags too?","label":"negative"}
{"tweet_id":568558135637463040,"text":"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)","label":"positive"}
{"tweet_id":568561858875142144,"text":"@united my fingers are crossed that they are more capable of getting baggage from point A->B than United Airlines!","label":"negative"}
{"tweet_id":568562849447948288,"text":"@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice","label":"negative"}
{"tweet_id":568563324704706560,"text":"@SouthwestAir sent","label":"neutral"}
{"tweet_id":568571242627903488,"text":"@SouthwestAir good to know. Perhaps it was execution then.","label":"neutral"}
{"tweet_id":568572344056180737,"text":"@VirginAmerica is my new go to airline","label":"neutral"}
{"tweet_id":568574897988874240,"text":"@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal.","label":"positive"}
{"tweet_id":568583014176960513,"text":"@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2\/19. (cont) http:\/\/t.co\/KigfKVXxDQ","label":"negative"}
{"tweet_id":568588931379253248,"text":"@SouthwestAir I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load","label":"negative"}
{"tweet_id":568591324737200128,"text":"@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways","label":"negative"}
{"tweet_id":568592809344819200,"text":"@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...","label":"negative"}
{"tweet_id":568595632140775424,"text":"@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b\/c our original connection was 40 min late. What gives? #PHLtoLAS","label":"negative"}
{"tweet_id":568602614839033856,"text":"@JetBlue So anything found while cleaning the plane in DC would be at the baggage office, even something small?","label":"neutral"}
{"tweet_id":568604690767872000,"text":"@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel","label":"positive"}
{"tweet_id":568605539866976256,"text":"@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares!  See you Saturday!","label":"positive"}
{"tweet_id":568605590735294464,"text":"@USAirways thanks for overbooking first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa","label":"negative"}
{"tweet_id":568605955614642176,"text":"@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!","label":"positive"}
{"tweet_id":568607402645454848,"text":"@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?","label":"negative"}
{"tweet_id":568607562251108352,"text":"@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks","label":"neutral"}
{"tweet_id":568612163578773504,"text":"@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there.","label":"negative"}
{"tweet_id":568614009584291840,"text":"@JetBlue flight 2302 from JFK to BUF.","label":"neutral"}
{"tweet_id":568614750508036096,"text":"@united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm","label":"negative"}
{"tweet_id":568615445596471296,"text":"@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired","label":"negative"}
{"tweet_id":568619425886121985,"text":"@JetBlue my flight attendant Angel was awesome. #415 #kudos","label":"positive"}
{"tweet_id":568619609101721601,"text":"@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.","label":"negative"}
{"tweet_id":568620349027323905,"text":"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket.","label":"negative"}
{"tweet_id":568621100914991104,"text":"@united thanks, keep up the good work","label":"positive"}
{"tweet_id":568622676773703681,"text":"@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons","label":"neutral"}
{"tweet_id":568623037962039297,"text":"@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?","label":"negative"}
{"tweet_id":568624462863720448,"text":"@USAirways doesn't want me to get home","label":"negative"}
{"tweet_id":568627477259485185,"text":"@SouthwestAir #delayed again! You're killing me lately!","label":"negative"}
{"tweet_id":568631066736529409,"text":"@united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us).  Help...","label":"neutral"}
{"tweet_id":568632394929958912,"text":"@VirginAmerica momma I made it! \u00f0\u0178\u02dc\ufffd\u00f0\u0178\u02dc\ufffd\u00f0\u0178\u02dc\ufffd","label":"neutral"}
{"tweet_id":568634603885502464,"text":"@USAirways that seems unlikely without a crew here to board us","label":"negative"}
{"tweet_id":568635173216133120,"text":"@USAirways I will. Thank you for at least tweeting me back:) better than most. \u00f0\u0178\u2018\u0152","label":"positive"}
{"tweet_id":568639207846989824,"text":"@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?","label":"neutral"}
{"tweet_id":568650000227565568,"text":"@united thnx","label":"positive"}
{"tweet_id":568654556634021890,"text":"@united round trip*","label":"neutral"}
{"tweet_id":568689188377403392,"text":"@virginamerica may start service to Hawaii from #SanFrancisco this year http:\/\/t.co\/yPo7nYpRZl #biztravel","label":"neutral"}
{"tweet_id":568701051903336448,"text":"@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep","label":"negative"}
{"tweet_id":568738229274464256,"text":"@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.","label":"positive"}
{"tweet_id":568760283864416257,"text":"@JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate  attendant told us 3-4 :(","label":"negative"}
{"tweet_id":568760341921959936,"text":"@united Too late, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49","label":"negative"}
{"tweet_id":568760999194591232,"text":"@USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50","label":"neutral"}
{"tweet_id":568761425029668864,"text":"@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http:\/\/t.co\/kCqnwIXUCm","label":"positive"}
{"tweet_id":568763087689379840,"text":"@SouthwestAir What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.","label":"negative"}
{"tweet_id":568763877992706048,"text":"@SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.","label":"negative"}
{"tweet_id":568767144407789569,"text":"@united [checked in + boardingpass w\/no checkin bagage] guess i'm all set. :-)","label":"neutral"}
{"tweet_id":568769672922812418,"text":"@VirginAmerica can't check in, your site looks like this every time it loads http:\/\/t.co\/kAcY2AwDbW","label":"negative"}
{"tweet_id":568780552964145152,"text":"Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue","label":"negative"}
{"tweet_id":568780964677201920,"text":"@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless.","label":"negative"}
{"tweet_id":568781213651087361,"text":"@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.","label":"negative"}
{"tweet_id":568784239841431552,"text":"@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.","label":"negative"}
{"tweet_id":568784295759777797,"text":"@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!","label":"negative"}
{"tweet_id":568788849440063489,"text":"@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.","label":"negative"}
{"tweet_id":568790685723136001,"text":"@USAirways Done","label":"neutral"}
{"tweet_id":568790903776636928,"text":"@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless","label":"negative"}
{"tweet_id":568796340714639360,"text":"@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(","label":"positive"}
{"tweet_id":568796551394549760,"text":"@USAirways I respect the stress of a merger but one rep to reschedule\/replane 15 ppl who are already late? #youcandobetter","label":"negative"}
{"tweet_id":568799336097656836,"text":"@USAirways how about a little help for the two gate agents trying to rebook flight 1707?","label":"negative"}
{"tweet_id":568800389903962112,"text":"@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather","label":"negative"}
{"tweet_id":568800822693380096,"text":"@JetBlue I\u00e2\u20ac\u2122m going to miss a hugely important meeting because of your constant delays #itscostingmeincome","label":"negative"}
{"tweet_id":568801561377439744,"text":"@united flight #1051 on 2\/23. Thx","label":"neutral"}
{"tweet_id":568802232004513792,"text":"@SouthwestAir  I have a flight 2\/22 @930 am from Fort Lauderdale to bwi.. Can I cancel that flight ? Flight 3458 trip I'd 314505529","label":"neutral"}
{"tweet_id":568807747661266945,"text":"@united your customer service is terrible","label":"negative"}
{"tweet_id":568808318560550912,"text":"@JetBlue I definitely will. Thanks!","label":"positive"}
{"tweet_id":568808340387536896,"text":"@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em","label":"negative"}
{"tweet_id":568809369678315521,"text":"@USAirways cancelled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http:\/\/t.co\/By3vDioSUA","label":"negative"}
{"tweet_id":568810642523725824,"text":"@SouthwestAir what number can we use to all from outside the US? Thx","label":"neutral"}
{"tweet_id":568810681279111168,"text":"@USAirways Yes, I get that. I\u00e2\u20ac\u2122m asking: Specifically, what will you do with the feedback I\u00e2\u20ac\u2122ve given you?","label":"neutral"}
{"tweet_id":568812654346653697,"text":"@JetBlue OK cool.  I need to listen to some Dre and Snoop en route to LA.  That would have been a shame.","label":"neutral"}
{"tweet_id":568813570709782529,"text":"@united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now","label":"neutral"}
{"tweet_id":568815280903864321,"text":"@united we are on two more flights today, let's hope the kit does not get the same treatment!! http:\/\/t.co\/Pd3nbAAkxH","label":"negative"}
{"tweet_id":568818229461721088,"text":"@SouthwestAir I would.","label":"neutral"}
{"tweet_id":568819285990215680,"text":"@united I was not looking for the fare to be returned on the companion flight.  don't understand why an additional $200 fee was necessary.","label":"negative"}
{"tweet_id":568820700489781248,"text":"@united United Club team is A+ & got me a seat later. Still, not sure why a last min UAL cancellation costs me $ yet overbooked folks get $?","label":"negative"}
{"tweet_id":568822419823169536,"text":"@USAirways Literally all that says is \"Case open\"  What good is that to me?","label":"negative"}
{"tweet_id":568825463918833664,"text":"@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.","label":"negative"}
{"tweet_id":568845552114405376,"text":"@USAirways see? No response? Obviously you think this \"service\" is acceptable. #customerservicefail","label":"negative"}
{"tweet_id":568847616404004864,"text":"@United Airlines Is Changing Its MileagePlus Program: Winners And Losers http:\/\/t.co\/F1yvAiO9ul http:\/\/t.co\/vGlx6Ykwqg","label":"neutral"}
{"tweet_id":568848928466198530,"text":"@united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure\/relief you were.","label":"positive"}
{"tweet_id":568849994167529472,"text":"@SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa","label":"positive"}
{"tweet_id":568854082536001536,"text":"@united why do I have to go thru the details of the flight I want w\/ the recording to then repeat ALL when a real person gets on the line?","label":"negative"}
{"tweet_id":568854243097976832,"text":"@USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.","label":"positive"}
{"tweet_id":568854401802051584,"text":"@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.","label":"negative"}
{"tweet_id":568855505747095552,"text":"@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.","label":"positive"}
{"tweet_id":568856846523502594,"text":"@SouthwestAir 4 hour delay in ATL due to \"air traffic control\"....love missing an entire day of my vacation #unhappycustomer #mytimeismoney","label":"negative"}
{"tweet_id":568856987632603136,"text":"@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange","label":"positive"}
{"tweet_id":568861255731154944,"text":"@USAirways sure, just DM'ed you.","label":"neutral"}
{"tweet_id":568870841120731138,"text":"@USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet?  I will have a tight connection out of clt to mco.","label":"neutral"}
{"tweet_id":568871330495406080,"text":"@JetBlue messaged you, thanks","label":"positive"}
{"tweet_id":568882079091400705,"text":"@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly.","label":"negative"}
{"tweet_id":568882789082222592,"text":"@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.","label":"negative"}
{"tweet_id":568883124517494784,"text":"@SouthwestAir how many are left?!","label":"neutral"}
{"tweet_id":568884848632279041,"text":"@VirginAmerica what is your policy on flying after surgery?  I am still waiting for answer so I can tell me doctor.","label":"neutral"}
{"tweet_id":568885117373927425,"text":"@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http:\/\/t.co\/lyoocx5mSH","label":"negative"}
{"tweet_id":568885556718907392,"text":"@united yes! I'll be sending an email to customer service today.","label":"neutral"}
{"tweet_id":568894805914169345,"text":"@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out","label":"negative"}
{"tweet_id":568895188338380801,"text":"@united you might be the only airline not offering waivers...keep up the good fight","label":"negative"}
{"tweet_id":568907615809503233,"text":"@JetBlue Hawaii what deals u have for me","label":"neutral"}
{"tweet_id":568910702070534144,"text":"@SouthwestAir I would sell my nonexistent soul to go see #DestinationDragons","label":"neutral"}
{"tweet_id":568913108153946112,"text":"@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( \u00cd\u00a1\u00c2\u00b0 \u00cd\u0153\u00ca\u2013 \u00cd\u00a1\u00c2\u00b0)","label":"neutral"}
{"tweet_id":568913643779203073,"text":"@SouthwestAir I would be eternally grateful for tickets to the Vegas show ( \u00cd\u00a1\u00c2\u00b0 \u00cd\u0153\u00ca\u2013 \u00cd\u00a1\u00c2\u00b0) God bless","label":"neutral"}
{"tweet_id":568914672826474496,"text":"@SouthwestAir do you have special fares for students to visit prospective schools?  It's expensive to visit graduate programs.","label":"neutral"}
{"tweet_id":568914888728449025,"text":"@JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning","label":"negative"}
{"tweet_id":568917611565592577,"text":"@united Don't ask me to be patient without offering something in return.","label":"negative"}
{"tweet_id":568919308006395904,"text":".@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me.","label":"negative"}
{"tweet_id":568920810947272704,"text":".@JetBlue i'm sorry.  Boarding chaos is underway.  Please query again post scrum.","label":"negative"}
{"tweet_id":568923762764095488,"text":"@VirginAmerica I see what you did there ;)","label":"positive"}
{"tweet_id":568926268772581377,"text":"@JetBlue you are officially my favorite, thank you for the wonderful service at JFK","label":"positive"}
{"tweet_id":568926306496172032,"text":"@SouthwestAir    How's life @ the NOC?","label":"neutral"}
{"tweet_id":568929010966765568,"text":"@USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out.","label":"negative"}
{"tweet_id":568930822952103938,"text":"@JetBlue just called that number and left message. Are you at to pass along message to team too?","label":"negative"}
{"tweet_id":568931996891807744,"text":"@united Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009","label":"neutral"}
{"tweet_id":568949250152734720,"text":"@USAirways This is the last time I use your airline. I promise that!","label":"negative"}
{"tweet_id":568957349534289920,"text":"@united How can I verify if wheelchair assistance has been requested for my next flight?","label":"neutral"}
{"tweet_id":568962000614658048,"text":"\u00e2\u20ac\u0153@JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.\u00e2\u20ac\ufffd Will do!","label":"neutral"}
{"tweet_id":568970344154836993,"text":"@JetBlue flight 1183 to Orlando.","label":"neutral"}
{"tweet_id":568972990039265280,"text":"@united Sure.  Follow for a sec and I will.","label":"neutral"}
{"tweet_id":568974423358726144,"text":"@SouthwestAir flight to San Diego is delayed per usual.. take me home!","label":"negative"}
{"tweet_id":569002132621398016,"text":"@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415","label":"negative"}
{"tweet_id":569006801192161280,"text":"@JetBlue thanks anyways @SouthwestAir has my back! Awesome rate & amazing customer service #nomoreaggravation","label":"neutral"}
{"tweet_id":569020707113476096,"text":"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.","label":"positive"}
{"tweet_id":569035174328934401,"text":"@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff","label":"negative"}
{"tweet_id":569055189988024320,"text":"@united @paigeworthy : page United values your tweet b\/c it's so rare that they receive tweets complimenting their service...most are fake.","label":"neutral"}
{"tweet_id":569072664997801984,"text":"@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes...","label":"negative"}
{"tweet_id":569083230361673728,"text":"@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews","label":"negative"}
{"tweet_id":569086048388538368,"text":"@SouthwestAir Any plans to implement a call-back system on your rebooking line? Been on hold for over an hour now...","label":"negative"}
{"tweet_id":569089890173874176,"text":"@united at MSP w\/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees","label":"negative"}
{"tweet_id":569102054922129409,"text":"@united Yes, myself and about 200 other people also.","label":"negative"}
{"tweet_id":569103475709054976,"text":"@USAirways no online clearly states I can NOT- It says to call res. I already explained that.","label":"negative"}
{"tweet_id":569108474233270273,"text":"@USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1","label":"negative"}
{"tweet_id":569113328724807680,"text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/FFc13zYGJS","label":"neutral"}
{"tweet_id":569125267270017024,"text":"All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways","label":"negative"}
{"tweet_id":569125711556042752,"text":"@united: \"Left gate 5 minutes early.\" \nMy thoughts: \"That doesn't count if you sit on the Tarmac for a half hour.\" #comeonpeople","label":"negative"}
{"tweet_id":569130479690981376,"text":"@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita","label":"negative"}
{"tweet_id":569132950006185985,"text":"@SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http:\/\/t.co\/iWoiGRLHXb","label":"negative"}
{"tweet_id":569146504004415489,"text":"@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty","label":"negative"}
{"tweet_id":569150371706200064,"text":"@SouthwestAir Show Jacksonville some \u00f0\u0178\u2019\ufffdtoo!  We want #3ticketsforJax!","label":"neutral"}
{"tweet_id":569158629443502081,"text":"@JetBlue Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http:\/\/t.co\/dWEse7Xidr","label":"neutral"}
{"tweet_id":569161513056935936,"text":"@USAirways - been on hold with reservations for over 30 min already! #worstairline","label":"negative"}
{"tweet_id":569163885393154048,"text":"@united @baldordash Rebooked,arrived 8 hours later.  Last year 9 hrs to San Diego and the no inflight entertainment!","label":"negative"}
{"tweet_id":569165556722503681,"text":"@SouthwestAir finally through thx","label":"positive"}
{"tweet_id":569165709516759042,"text":"@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason","label":"positive"}
{"tweet_id":569168696083656705,"text":"@USAirways - what is your policy regarding large-size passengers who cannot fit into a single coach class seat?","label":"neutral"}
{"tweet_id":569168865256546304,"text":"@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw.","label":"negative"}
{"tweet_id":569172176214962176,"text":"@United come on, reopen 1285 at ORD and clear your growing DC backlog","label":"negative"}
{"tweet_id":569175432702107648,"text":"@SouthwestAir flight 3970, bna-rdu had the most excellent crew today","label":"positive"}
{"tweet_id":569182050219126785,"text":"@USAirways so I still need to stay on hold? http:\/\/t.co\/04SDytT7zd","label":"negative"}
{"tweet_id":569183387816038401,"text":"@united I was just calling the Global Services help desk so via phone.","label":"neutral"}
{"tweet_id":569183712606179329,"text":"@united besides landing the plane, overall customer service experience has been poor. Late and rude workers plus missing luggage","label":"negative"}
{"tweet_id":569192902922006528,"text":"@united it's my 21st birthday and my sister is coming to celebrate but her flights keep canceling PLZ do all you can to get her here!!!!","label":"negative"}
{"tweet_id":569194348375613441,"text":"@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http:\/\/t.co\/xAIzW2isml","label":"negative"}
{"tweet_id":569194567603499008,"text":"@USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA","label":"negative"}
{"tweet_id":569201943131738113,"text":"@VirginAmerica Very nicely done. \u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":569202278298755072,"text":"@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem...","label":"negative"}
{"tweet_id":569205327465476096,"text":"@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it","label":"negative"}
{"tweet_id":569206071081832448,"text":"@SouthwestAir can you follow and we'll proceed?","label":"neutral"}
{"tweet_id":569206711443181569,"text":"@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!","label":"positive"}
{"tweet_id":569209605198376961,"text":"@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral.  This is pathetic.","label":"negative"}
{"tweet_id":569210501059604480,"text":"@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b\/c the ticket was booked via a corporate account. #help","label":"negative"}
{"tweet_id":569211553930743809,"text":"@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a later boarding position?how rude!","label":"negative"}
{"tweet_id":569219080080658432,"text":"@SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb","label":"neutral"}
{"tweet_id":569221517298368512,"text":"@united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight","label":"neutral"}
{"tweet_id":569221909231104000,"text":"@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!","label":"positive"}
{"tweet_id":569223447005433856,"text":"@SouthwestAir Left my computer on the plane. Two weeks later they found it and sent it to me. #greatservice.  #happy #customer","label":"positive"}
{"tweet_id":569226228152053760,"text":"@united why are you charging people to see the freaking flight map? https:\/\/t.co\/AgPb45v8wt","label":"negative"}
{"tweet_id":569226460281610241,"text":"@JetBlue where did my travel bank credit go?  I can't call you right now.","label":"negative"}
{"tweet_id":569226857272516608,"text":"@USAirways Can't wait for the trip. Thanks for getting me there!","label":"positive"}
{"tweet_id":569227342675116033,"text":"@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?","label":"neutral"}
{"tweet_id":569227490046164992,"text":"@JetBlue yes, last month when Boston got the first big snow storm and my flight was cancelled.","label":"negative"}
{"tweet_id":569229056362876928,"text":"@SouthwestAir the wait for the bags is longer than the actual flight.","label":"negative"}
{"tweet_id":569229572123680769,"text":"@JetBlue @amybruni @DIRECTTV but of course! :-) #bestdressed #bluecarpet","label":"positive"}
{"tweet_id":569231102428250112,"text":"@JetBlue Hello! Can you tell me if you currently fly to Hawaii? Thanks!","label":"neutral"}
{"tweet_id":569231858485080066,"text":"@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?","label":"negative"}
{"tweet_id":569232560330555393,"text":"@united hello I am flying first class and am behind 20 people on zone 1!!!!!  Pls pass on to app dept - you should board 1st class first","label":"negative"}
{"tweet_id":569237160886276096,"text":"@JetBlue I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise","label":"negative"}
{"tweet_id":569237947033255936,"text":"@united that's a crazy long form! You need something other than a video?","label":"negative"}
{"tweet_id":569238450794209280,"text":"@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks","label":"negative"}
{"tweet_id":569239823820705793,"text":"@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond","label":"negative"}
{"tweet_id":569241467916566530,"text":"@USAirways   my miles will expire on 2\/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i\u00e2\ufffd\u00a4usair","label":"negative"}
{"tweet_id":569242111100514305,"text":"@united I haven't booked yet, I'm asking before I book","label":"neutral"}
{"tweet_id":569245155837882368,"text":"@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.","label":"negative"}
{"tweet_id":569245856680914944,"text":"@USAirways This is ridiculous. You delayed my husband's flights & made him miss his connection. Told him to leave his bags. Sent him (1\/3)","label":"negative"}
{"tweet_id":569248702092541952,"text":"@SouthwestAir could you add me to that list? Been on hold for an hour 15","label":"negative"}
{"tweet_id":569251080598478848,"text":"So appreciated! @united","label":"positive"}
{"tweet_id":569254216415481856,"text":"@JetBlue making a bad situation worse. Canceled flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel","label":"negative"}
{"tweet_id":569259333197930498,"text":"@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying","label":"negative"}
{"tweet_id":569259688887492608,"text":"@united how long does it take to get a response from your customer service about a complaint done through email?","label":"negative"}
{"tweet_id":569260462606569473,"text":"@SouthwestAir i like to see if i can change flight plz help thx","label":"neutral"}
{"tweet_id":569261063406882816,"text":"@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none","label":"negative"}
{"tweet_id":569262517333196800,"text":"@SouthwestAir yes. Hung up and called a different number.","label":"negative"}
{"tweet_id":569273733334077440,"text":"@SouthwestAir  also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?","label":"negative"}
{"tweet_id":569277512892551168,"text":"@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.","label":"positive"}
{"tweet_id":569282249717194754,"text":"@VirginAmerica Because we never rec'd cancellation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids","label":"negative"}
{"tweet_id":569286897404669953,"text":".@SouthwestAir  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa \u00f0\u0178\u02dc\u017e","label":"negative"}
{"tweet_id":569292823805042688,"text":"@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http:\/\/t.co\/gKgKZLAwpR","label":"positive"}
{"tweet_id":569294326259253248,"text":"Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.","label":"negative"}
{"tweet_id":569296356143050754,"text":"@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.","label":"negative"}
{"tweet_id":569296877902041088,"text":"@JetBlue is the best!  Can't wait to use my travel bank $ for a FUN trip.","label":"positive"}
{"tweet_id":569302758018420736,"text":".@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines","label":"negative"}
{"tweet_id":569304186548047872,"text":"@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice\u00e2\u0153\u02c6\u00e2\u02dc\u00ba","label":"positive"}
{"tweet_id":569308881438052352,"text":"@SouthwestAir Am I flying on Spirit air?","label":"negative"}
{"tweet_id":569309864759050240,"text":"@USAirways husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed","label":"negative"}
{"tweet_id":569310448300003328,"text":"@SouthwestAir Disappointed in the FAA \"regulation\" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited","label":"negative"}
{"tweet_id":569310885191286784,"text":"@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!","label":"negative"}
{"tweet_id":569317747101982720,"text":"@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all.  #epitimeoffail","label":"negative"}
{"tweet_id":569319188528963584,"text":"@united Anyone there? Did you read my DM?","label":"negative"}
{"tweet_id":569327066887401473,"text":"@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs.","label":"negative"}
{"tweet_id":569328854948573187,"text":"@USAirways Eyyyy! Cancellations, bookings, rebookings, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!","label":"positive"}
{"tweet_id":569330006985347072,"text":"@united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again ..","label":"negative"}
{"tweet_id":569330095644659712,"text":"@JetBlue you got yourselves hot ladies flying the air for life #loyal","label":"positive"}
{"tweet_id":569330919020093442,"text":"@united After all I have been through on this trip, can you get me on another airline home?","label":"neutral"}
{"tweet_id":569335779371003904,"text":"@united so is that two seats avail so far for us.","label":"positive"}
{"tweet_id":569338441172983809,"text":"@united please get me off this plane #UA57","label":"negative"}
{"tweet_id":569338966857687040,"text":"@USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion.","label":"negative"}
{"tweet_id":569341160482856960,"text":"@JetBlue still waiting for bags from flight 26. It landed an hour ago.","label":"negative"}
{"tweet_id":569341255399964672,"text":"@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence","label":"negative"}
{"tweet_id":569342336158851074,"text":"@JetBlue we are well aware. Insufficient info. No options.","label":"negative"}
{"tweet_id":569342608813793280,"text":"@SouthwestAir been on hold over an hr to rebook a canceled flight. Do you have anyone working???","label":"negative"}
{"tweet_id":569343607326547968,"text":"@JetBlue  thanks for response! Crew has been VERY patient with us, but they are also frustrated. Wouldn't be so bad but airport is closed!","label":"negative"}
{"tweet_id":569345076406693888,"text":"@USAirways not happy w\/ app lately. Last time I flew wouldn't let me check in, This time I checked in went on later says I never checked in","label":"negative"}
{"tweet_id":569351224274718720,"text":"@USAirways by far the worst airline in history. I'll never ever fly your garbage again","label":"negative"}
{"tweet_id":569357497871437824,"text":"@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks","label":"negative"}
{"tweet_id":569357781402308608,"text":"@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.","label":"negative"}
{"tweet_id":569361701495304192,"text":"@united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.","label":"neutral"}
{"tweet_id":569368352868556800,"text":"@USAirways ok thank you! Very helpful! This is why you're my favorite airline!","label":"positive"}
{"tweet_id":569368523178270721,"text":"@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http:\/\/t.co\/o1u96Xc3bo","label":"negative"}
{"tweet_id":569368532242145280,"text":"@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a booking. HELP! OW Emerald","label":"negative"}
{"tweet_id":569373336922230784,"text":"@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags","label":"negative"}
{"tweet_id":569374560505737216,"text":"@USAirways I better get a free flight","label":"negative"}
{"tweet_id":569385496675295232,"text":"@united that's not an apology. Say it.","label":"negative"}
{"tweet_id":569392880911036416,"text":"@USAirways after a grt flight to PHX last week,  tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.","label":"negative"}
{"tweet_id":569416670340636672,"text":"@USAirways we appreciate auto rescheduling our cancelled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc?","label":"negative"}
{"tweet_id":569419949007085568,"text":"@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.","label":"negative"}
{"tweet_id":569428644432617473,"text":"@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best","label":"negative"}
{"tweet_id":569436161032073218,"text":"@USAirways @AmericanAir Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char","label":"neutral"}
{"tweet_id":569438763115536384,"text":"@united it's disgusting and unconscionable the treatment I've received tonight.","label":"negative"}
{"tweet_id":569447456896917505,"text":"\u00e2\u20ac\u0153@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock\u00e2\u20ac\ufffd > Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks","label":"positive"}
{"tweet_id":569451362687143936,"text":"@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports","label":"negative"}
{"tweet_id":569453233044885504,"text":"@SouthwestAir #flight #cancelled...tried to get refund but on hold. Can I get it after my flight would have departed?","label":"negative"}
{"tweet_id":569453313462132736,"text":"@united thanks for the epic service on 863- always a pleasure- outstanding crew http:\/\/t.co\/trqlpeinzW","label":"positive"}
{"tweet_id":569456828511326208,"text":"@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change","label":"negative"}
{"tweet_id":569459455273897984,"text":"@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.","label":"negative"}
{"tweet_id":569460417954746368,"text":"@united  once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?","label":"negative"}
{"tweet_id":569471541554978817,"text":"@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel","label":"negative"}
{"tweet_id":569476889313562624,"text":"@united Thanks!  Good to know.","label":"neutral"}
{"tweet_id":569483821080453121,"text":"@SouthwestAir stuck in NYC flights cancelled 2 days in a row Long wait times on phones. Running out of $ but SWA no help","label":"negative"}
{"tweet_id":569487156399378434,"text":"@united Thanks.    This one was delayed an hour and a half prior to scheduled departure.","label":"negative"}
{"tweet_id":569490427625086976,"text":"@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded","label":"negative"}
{"tweet_id":569492838448300032,"text":"@USAirways I\u00e2\u20ac\u2122ve been on hold for 36 minutes now, any time you want to answer the phone that would be great.","label":"negative"}
{"tweet_id":569494878968811520,"text":"@SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today?","label":"neutral"}
{"tweet_id":569495331399995392,"text":"@SouthwestAir i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am","label":"neutral"}
{"tweet_id":569497632361594880,"text":"@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.","label":"negative"}
{"tweet_id":569497791623512065,"text":"@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?","label":"negative"}
{"tweet_id":569500986638798848,"text":"@united thank you!","label":"positive"}
{"tweet_id":569502963317649408,"text":"@SouthwestAir can you help","label":"neutral"}
{"tweet_id":569503512968572928,"text":"@SouthwestAir can you follow for quick DM?","label":"neutral"}
{"tweet_id":569505407862902784,"text":"@united  of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll","label":"negative"}
{"tweet_id":569506361266085888,"text":"@USAirways my brother @BRizzyberg27 missed his flight traveling home for a funeral and can't get through to the call center, can you help?","label":"negative"}
{"tweet_id":569506408145784832,"text":"@JetBlue ..... No crew at our gate.","label":"negative"}
{"tweet_id":569506823818117121,"text":"@SouthwestAir plane switch on 636 meant A= back of plane #disappointed","label":"negative"}
{"tweet_id":569513703722393601,"text":"@united thank you","label":"positive"}
{"tweet_id":569514047554453504,"text":"@SouthwestAir @AmericanAir y'all are better then @united","label":"positive"}
{"tweet_id":569514902748061696,"text":"@JetBlue Charleston - from your app guys as of a few minutes ago!!! http:\/\/t.co\/sEUlpvfn95","label":"neutral"}
{"tweet_id":569519918833643521,"text":"@USAirways @AmericanAir Almost half hour on hold.  My cell phone battery is dying.  Thanks for your loyalty from a \"Platinum\" member","label":"negative"}
{"tweet_id":569520425312632832,"text":"@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional\/nice. Pat her back.","label":"positive"}
{"tweet_id":569520929128251392,"text":"@SouthwestAir Although the wait was long due to weather r\/scheduling, a phone call and super rep solved the issue! Thank you!!","label":"positive"}
{"tweet_id":569522479049400320,"text":"@USAirways My family, friends and colleagues will NEVER  fly USAir again. Bad weather happens. The good airlines seem to communicate better.","label":"negative"}
{"tweet_id":569525811704934401,"text":"@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back later is so unhelpful.","label":"negative"}
{"tweet_id":569525974284558338,"text":"@JetBlue flight16?","label":"neutral"}
{"tweet_id":569526960268963840,"text":"@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate","label":"negative"}
{"tweet_id":569527440499978240,"text":"@USAirways have had a medical issue late yesterday and need to change my flight today been on hold for an hour and still not through","label":"negative"}
{"tweet_id":569528694613671936,"text":"@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.","label":"negative"}
{"tweet_id":569531010167250944,"text":"@united last week we also had maintenance issues and a flat tire. Another flight last week was canceled. Your track record is the WORST!","label":"negative"}
{"tweet_id":569531924219191296,"text":"@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous.","label":"negative"}
{"tweet_id":569533355248766976,"text":"@JetBlue BOS. Everything current now. Thanks for the follow up","label":"positive"}
{"tweet_id":569533394025099265,"text":"@JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w\/ new rep now who is being very helpful","label":"negative"}
{"tweet_id":569535507815903233,"text":"@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable","label":"negative"}
{"tweet_id":569536168301211649,"text":"@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting","label":"negative"}
{"tweet_id":569538135916351489,"text":"\u00e2\u20ac\u0153@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)\u00e2\u20ac\ufffd Your welcome! Not on this flight. It was a quickie;)","label":"positive"}
{"tweet_id":569538524321419265,"text":"@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.","label":"positive"}
{"tweet_id":569541879441858560,"text":"@USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh]","label":"negative"}
{"tweet_id":569552426698723330,"text":"@USAirways Three hour delay from Miami to London.  None of the other flights today are delayed. Put me on another flight!","label":"negative"}
{"tweet_id":569557216480665600,"text":"@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy...","label":"negative"}
{"tweet_id":569559833415970816,"text":"@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!","label":"negative"}
{"tweet_id":569562007671853056,"text":"@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http:\/\/t.co\/gn30p75KqB","label":"negative"}
{"tweet_id":569564671688118273,"text":"@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.","label":"negative"}
{"tweet_id":569566252450107392,"text":"@united never flying United again! Worst experience ever","label":"negative"}
{"tweet_id":569566673235271680,"text":"@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew","label":"negative"}
{"tweet_id":569568010555432960,"text":"@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!","label":"negative"}
{"tweet_id":569568878977794048,"text":"@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight.","label":"negative"}
{"tweet_id":569571829033144320,"text":"@JetBlue I'm over that honestly just would like to get going on the journey.","label":"negative"}
{"tweet_id":569576236541825024,"text":"@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help!","label":"negative"}
{"tweet_id":569576321011077121,"text":"@JetBlue You failed. That's the answer. Please don't justify otherwise.","label":"negative"}
{"tweet_id":569578441508458496,"text":"@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed","label":"negative"}
{"tweet_id":569580805036453888,"text":"@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-)","label":"positive"}
{"tweet_id":569583698640818176,"text":"@USAirways the link doesn't work..","label":"negative"}
{"tweet_id":569584717843943424,"text":"@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN","label":"negative"}
{"tweet_id":569584885108748290,"text":"@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?","label":"negative"}
{"tweet_id":569585343084650496,"text":"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!","label":"positive"}
{"tweet_id":569585968610615296,"text":"@USAirways cancelled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me.","label":"negative"}
{"tweet_id":569587787680256001,"text":"@united \n\nThere must be 100 people waiting in line for customer service at DEN to deal with flight cancelations.","label":"negative"}
{"tweet_id":569589643487928321,"text":"@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http:\/\/t.co\/dRW08djHAI","label":"positive"}
{"tweet_id":569592626300751873,"text":"@united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.","label":"neutral"}
{"tweet_id":569593910869127168,"text":"@United says we had a weather delay in #YXE this morning. The \"weather\" didn't affect any other airline. #UA6136 http:\/\/t.co\/4JdvK8tCqx","label":"negative"}
{"tweet_id":569594354924425216,"text":"@JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! \u00f0\u0178\u02dc\u2022","label":"negative"}
{"tweet_id":569595015518793730,"text":"@USAirways on the phone over an hour waiting for customer service  got wrong fight information cost us 6 hours from trip. Frustrating!!!","label":"negative"}
{"tweet_id":569595643087486976,"text":"@AmericanAir any earlier flights SAP->Mia & Mia -> New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102.","label":"neutral"}
{"tweet_id":569596325076955137,"text":"@AmericanAir I'm on flight 1027 tomorrow that got cancelled. Need to find an alternative to get to Dallas. Please help.","label":"negative"}
{"tweet_id":569597072350978048,"text":"@AmericanAir I DMed you my AA & phone #s & you can't have someone call me? What was the point of your response? You didn't resolve anything!","label":"negative"}
{"tweet_id":569597857013084160,"text":"@USAirways -- I've been on hold 40 mins to cancel my reservation for this afternoon. Is there another way? Web tells me to call.","label":"negative"}
{"tweet_id":569598588378087426,"text":"@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. \u00f0\u0178\u02dc\u201a\u00f0\u0178\u2019\ufffd","label":"negative"}
{"tweet_id":569599269189107712,"text":"@AmericanAir weather is unavoidable. Understaffing is controllable","label":"negative"}
{"tweet_id":569599978722746368,"text":"@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They cancel the flight when they forget...","label":"negative"}
{"tweet_id":569601658491002880,"text":"@SouthwestAir My Fav!!!!","label":"positive"}
{"tweet_id":569601869598867456,"text":"@AmericanAir You guys did an amazing job today! Know it\u00e2\u20ac\u2122s hard; thanks to Kate Appleton for all her hard work rebooking my friends and me!","label":"positive"}
{"tweet_id":569604286369431552,"text":"@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838","label":"negative"}
{"tweet_id":569605602961281024,"text":"@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight.","label":"negative"}
{"tweet_id":569606093393010688,"text":"@AmericanAir are flights from Columbus Ohio to Dallas Texas canceled?","label":"neutral"}
{"tweet_id":569607706358779904,"text":"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines","label":"positive"}
{"tweet_id":569608831816351745,"text":"@USAirways how do you lose a pilot????","label":"negative"}
{"tweet_id":569610824647626752,"text":"@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated","label":"positive"}
{"tweet_id":569612999415111680,"text":"@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space.","label":"negative"}
{"tweet_id":569613537158373376,"text":"@AmericanAir tried that and can't get through.","label":"negative"}
{"tweet_id":569613554963369985,"text":"@united @rayja9 flying to las vegas out of Chicago flight is late and no announcement has been made","label":"negative"}
{"tweet_id":569617202984255490,"text":"@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! \u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":569620432204267520,"text":"@united I hope you lose the next govt contract","label":"negative"}
{"tweet_id":569620782566875136,"text":"@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day!  please help","label":"negative"}
{"tweet_id":569621852718411776,"text":"@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again","label":"negative"}
{"tweet_id":569621991852019713,"text":"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!","label":"positive"}
{"tweet_id":569623396729917440,"text":"@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying \"we don't do that\"","label":"negative"}
{"tweet_id":569624621047111680,"text":"@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.","label":"negative"}
{"tweet_id":569625848334000128,"text":"@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?","label":"negative"}
{"tweet_id":569627346166284288,"text":"@USAirways does anyone actually work at the dividend miles department? http:\/\/t.co\/BgtJFmnEOT","label":"negative"}
{"tweet_id":569632200913604608,"text":"@United\u00e2\u20ac\u2039 has canceled 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status.","label":"negative"}
{"tweet_id":569632283046469634,"text":"@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924","label":"negative"}
{"tweet_id":569632420468625408,"text":"@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??","label":"negative"}
{"tweet_id":569633393673150464,"text":"@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..","label":"negative"}
{"tweet_id":569633643821441024,"text":"@JetBlue last flight was cancelled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal.","label":"negative"}
{"tweet_id":569635291490693120,"text":"@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!","label":"positive"}
{"tweet_id":569636013443719169,"text":"@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off","label":"negative"}
{"tweet_id":569636885863251969,"text":"@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?","label":"negative"}
{"tweet_id":569638240233390081,"text":"@AmericanAir 11 out of 11 delayed flights, you suck and getting worse","label":"negative"}
{"tweet_id":569638675170131968,"text":"@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!","label":"negative"}
{"tweet_id":569640038302134273,"text":"As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :(","label":"negative"}
{"tweet_id":569641234769309696,"text":"@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071","label":"negative"}
{"tweet_id":569643287918845952,"text":"@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.","label":"negative"}
{"tweet_id":569643388611330048,"text":"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.","label":"negative"}
{"tweet_id":569644332573007873,"text":"@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening?  No info....","label":"negative"}
{"tweet_id":569644495517589504,"text":"@AmericanAir ...is this how you want to treat your platinum (and two gold) flyers??","label":"negative"}
{"tweet_id":569644675352662016,"text":"@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home...","label":"negative"}
{"tweet_id":569645368075554818,"text":"@united 100. % failure in 2015 #UnitedAirlines","label":"negative"}
{"tweet_id":569645701291843584,"text":"@USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?","label":"negative"}
{"tweet_id":569646004254998528,"text":"@JetBlue why is flight 1106 delayed out to NY? Same problem?","label":"negative"}
{"tweet_id":569646857632096256,"text":"@SouthwestAir Flying South by Southwest from SJC to SNA tiday http:\/\/t.co\/KJKuVJ6CMo","label":"neutral"}
{"tweet_id":569647396940075008,"text":"@JetBlue Update please on why flight 2601 continues to be further delayed","label":"negative"}
{"tweet_id":569650542995116033,"text":"@AmericanAir is flight 2934 dfw to gsp going to be cancelled tomorrow?","label":"negative"}
{"tweet_id":569651818453708800,"text":"@AmericanAir Flight's cancelled. Website says to call phone number.Phone says to check online.  How am I supposed to get some help?","label":"negative"}
{"tweet_id":569653219229630464,"text":"@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting","label":"negative"}
{"tweet_id":569654178789724160,"text":"@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(","label":"negative"}
{"tweet_id":569654319391354880,"text":"@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?","label":"negative"}
{"tweet_id":569655420962238465,"text":"@JetBlue just please get my luggage from #2070 onto carousel 5 \/ Logan Airport and I'll be able to go home!","label":"negative"}
{"tweet_id":569655584540266496,"text":"@United and here i thought American was bad. Horrible Service. Over 2:30 min late. No excuse!","label":"negative"}
{"tweet_id":569657112109965312,"text":"@AmericanAir here we go again #aa106 \"Plane not ready\". Are we going to find the crew run out of time again like last night #shortstaffed","label":"negative"}
{"tweet_id":569657202325229568,"text":"@united flight to DFW from IAD cancelled for mechanical can I get rental car to MDT-my origin","label":"neutral"}
{"tweet_id":569658058546286592,"text":"@JetBlue Ricoh Smith at BOS provided oust and service","label":"neutral"}
{"tweet_id":569658168097292288,"text":"@USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor","label":"negative"}
{"tweet_id":569658553381883905,"text":"@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs","label":"negative"}
{"tweet_id":569660501526859776,"text":"@AmericanAir tomorrows flight canceled. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.","label":"negative"}
{"tweet_id":569661321744134144,"text":"@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here.  Thanks again for a sleepless night.","label":"negative"}
{"tweet_id":569662132582621184,"text":"@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR","label":"negative"}
{"tweet_id":569662513111023616,"text":"@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether","label":"negative"}
{"tweet_id":569664191574859777,"text":"@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please","label":"negative"}
{"tweet_id":569664828911919104,"text":"@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. CANCELED FLIGHTS SUCK","label":"negative"}
{"tweet_id":569664878434254848,"text":"@AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care.","label":"negative"}
{"tweet_id":569665258605842434,"text":"@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay.","label":"negative"}
{"tweet_id":569665738165891073,"text":"@AmericanAir 24 hrs & 2 cncld flights later I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this.","label":"negative"}
{"tweet_id":569666352794898432,"text":"@united social media team is on point on #OscarNight :)","label":"positive"}
{"tweet_id":569666428388958209,"text":"@united left my iPad on MCO->IAD flight 174. How long to hear back once claim submitted? TY!","label":"neutral"}
{"tweet_id":569667238808068098,"text":"@SouthwestAir I love my Companion Pass (qualified 4th year).  #HollyMais","label":"positive"}
{"tweet_id":569667602148151296,"text":"@SouthwestAir how do I get my companion pass?","label":"neutral"}
{"tweet_id":569667782910058496,"text":"@AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW\/ORD? Huge !!","label":"neutral"}
{"tweet_id":569668198389436416,"text":"@SouthwestAir I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend \u00f0\u0178\u02dc\u00ac","label":"neutral"}
{"tweet_id":569669795559432192,"text":"@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits","label":"negative"}
{"tweet_id":569671087820111872,"text":"@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http:\/\/t.co\/NA5G5EAKPA","label":"positive"}
{"tweet_id":569671435309809664,"text":"@JetBlue thanks for the quick response! Fingers crossed the plane gets here then","label":"positive"}
{"tweet_id":569672292919173120,"text":"@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot.  Makes a person paranoid.","label":"negative"}
{"tweet_id":569672807715463168,"text":"@AmericanAir my flight I have reserved for tomorrow has been cancelled. Can I cancel my reservation and get a full refund?","label":"negative"}
{"tweet_id":569676404893163520,"text":"@SouthwestAir beautiful view flying into San Jose, CA this evening http:\/\/t.co\/SxVaGbRTlI","label":"positive"}
{"tweet_id":569678456478404608,"text":"@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F","label":"negative"}
{"tweet_id":569678632567881728,"text":"@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info","label":"negative"}
{"tweet_id":569680231012773888,"text":"@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.","label":"negative"}
{"tweet_id":569680835894497280,"text":"@AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg","label":"negative"}
{"tweet_id":569682192332234752,"text":"@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http:\/\/t.co\/XFWXsRwkHa","label":"negative"}
{"tweet_id":569682325778231297,"text":"@SouthwestAir please start flying to Huntsville so I never have to fly American Airlines again","label":"negative"}
{"tweet_id":569683278715883523,"text":"@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways","label":"negative"}
{"tweet_id":569683456990580736,"text":"@AmericanAir \"We'll drop off your luggage 24 hours after your flight\" is ridiculous.","label":"negative"}
{"tweet_id":569684864141824000,"text":"@AmericanAir we've been on hold for over 4 hrs, you canceled flt 2222 phl-dfw. Need assistance!!!","label":"negative"}
{"tweet_id":569685692038557696,"text":"@JetBlue \"Goodwill\" now at $125.00.  $27,000 x ? = Fine   Still want your new CEO to make a public apology to all passengers of flight 136","label":"negative"}
{"tweet_id":569685747080372224,"text":"@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.","label":"negative"}
{"tweet_id":569686267354599426,"text":"@JetBlue pilot: \"Don't worry folks there's a backup for the backup for every part of this plane.\" Thanks guy","label":"positive"}
{"tweet_id":569687056542244864,"text":"@AmericanAir several hrs late and 140 characters won't do it. Cheers though","label":"negative"}
{"tweet_id":569688560376221696,"text":"@united sitting on UAL 683 - a comedy of errors.  UAL is incompetent","label":"negative"}
{"tweet_id":569691521454223361,"text":"@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel","label":"negative"}
{"tweet_id":569692299539517441,"text":"@AmericanAir You can't even get someone on the phone. Great story for the media.","label":"negative"}
{"tweet_id":569693820398510080,"text":"@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option.","label":"negative"}
{"tweet_id":569696824061235200,"text":"@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http:\/\/t.co\/CSddCCMvbD","label":"positive"}
{"tweet_id":569698963428925440,"text":"@AmericanAir you have let me down. Seriously. #unhappycustomer","label":"negative"}
{"tweet_id":569700071484338177,"text":"@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, \"not yet located\"?","label":"negative"}
{"tweet_id":569700247275876352,"text":"@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.","label":"negative"}
{"tweet_id":569702549491752960,"text":"@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am cancelled what are my options?","label":"negative"}
{"tweet_id":569703041957564416,"text":"@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time.","label":"negative"}
{"tweet_id":569704005250777090,"text":"@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-\/","label":"negative"}
{"tweet_id":569705563287896064,"text":"@united thank you!","label":"positive"}
{"tweet_id":569705870830874625,"text":"@united Why have airlines always told us they can't open a cabin door once it has been closed?  This plane has done it 3 times tonight.","label":"neutral"}
{"tweet_id":569706336268611584,"text":"@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business.","label":"negative"}
{"tweet_id":569706908002578432,"text":"@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs later guess where I am?","label":"negative"}
{"tweet_id":569707583646375936,"text":"@JetBlue ok thanks. Safety first.","label":"positive"}
{"tweet_id":569709136813826049,"text":"@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'","label":"negative"}
{"tweet_id":569712291857485824,"text":"@AmericanAir Any info for cancelled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.","label":"negative"}
{"tweet_id":569713494821482498,"text":"@united, we're stuck at OGG, looks like flight will be cancelled. Can you help? =)","label":"negative"}
{"tweet_id":569718162595426304,"text":"@AmericanAir Got my bags this morning! Thanks!","label":"positive"}
{"tweet_id":569718461217308673,"text":"@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful.","label":"negative"}
{"tweet_id":569719978993152000,"text":"@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold.","label":"negative"}
{"tweet_id":569720008630149120,"text":"@AmericanAir I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke","label":"negative"}
{"tweet_id":569720394782875649,"text":"@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?","label":"negative"}
{"tweet_id":569721721944735744,"text":"@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.","label":"negative"}
{"tweet_id":569721804891271168,"text":"@united i need help but in spanish","label":"negative"}
{"tweet_id":569721972600528897,"text":"@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http:\/\/t.co\/DQJl8vZ2h2","label":"negative"}
{"tweet_id":569723205142880256,"text":"@AmericanAir Thanx for replying. DM sent","label":"positive"}
{"tweet_id":569724056645140480,"text":"@united tried a different flight IAH-MNL 4\/1\/15-4\/17\/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).","label":"negative"}
{"tweet_id":569727223990775808,"text":"@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we\u00e2\u20ac\u2122ve relatives nearby.","label":"negative"}
{"tweet_id":569728466469453825,"text":"@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on.","label":"negative"}
{"tweet_id":569733882007801857,"text":"@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail.","label":"negative"}
{"tweet_id":569738877969129472,"text":"@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline","label":"negative"}
{"tweet_id":569739044004823040,"text":"@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever","label":"negative"}
{"tweet_id":569741366642618368,"text":"@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty","label":"neutral"}
{"tweet_id":569741854565998593,"text":"@AmericanAir Err 2 hour wait time for the Exec. Plat. line?","label":"negative"}
{"tweet_id":569745645956771840,"text":"@united Actually, the flight was just cancelled! http:\/\/t.co\/Qf0Oc2HqeZ","label":"negative"}
{"tweet_id":569746542275354625,"text":"@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today","label":"negative"}
{"tweet_id":569749507623120897,"text":"@AmericanAir we will not be flying with you or US air again. The changes and cancelations leading up to today's big finale is unacceptable.","label":"negative"}
{"tweet_id":569750540302680064,"text":"@united 40 minutes on tarmac now. That's after 9 hour delay.","label":"negative"}
{"tweet_id":569757907048202240,"text":"@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!","label":"negative"}
{"tweet_id":569762365572558848,"text":"BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines","label":"negative"}
{"tweet_id":569762394169221121,"text":"@USAirways I've flown 6 figured worth of miles in my lifetime.  This was my first and last ever flight on US Airways","label":"negative"}
{"tweet_id":569764857991467008,"text":"@AmericanAir it doesn't allow me to hold. That's the problem.","label":"negative"}
{"tweet_id":569769288174870528,"text":"@SouthwestAir had to be stuck in the middle seat :( http:\/\/t.co\/dzeGAPfqw1","label":"neutral"}
{"tweet_id":569772113378217984,"text":"@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs","label":"negative"}
{"tweet_id":569785570320195585,"text":"@united was trying to change a flight online but got an error can you help via DM?","label":"negative"}
{"tweet_id":569792291264712704,"text":"@united the child is two years old","label":"neutral"}
{"tweet_id":569797440100036608,"text":"@AmericanAir what terminal LHR for aa5\/BA1506? Doesn't say in boarding pass","label":"neutral"}
{"tweet_id":569816326744776705,"text":"@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.","label":"neutral"}
{"tweet_id":569824906638073856,"text":"@united - 75% of a plane's passengers boarding in your \"Premier\" groups might be an indication of a broken process.","label":"negative"}
{"tweet_id":569833680316829696,"text":"@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy","label":"negative"}
{"tweet_id":569834720424361985,"text":"@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?","label":"neutral"}
{"tweet_id":569839807787958273,"text":"@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous.","label":"negative"}
{"tweet_id":569843488969371649,"text":"@AmericanAir is flight 1318 canceled or not? No word from the ground staff.","label":"negative"}
{"tweet_id":569847671822946304,"text":"@AmericanAir all right, but can you give me an email to write to ?","label":"negative"}
{"tweet_id":569852112605089792,"text":"@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. \u00f0\u0178\u02dc\u00a2 I'll never get back to work","label":"negative"}
{"tweet_id":569856874604048385,"text":"@USAirways Thank you. The website crashing for me.","label":"negative"}
{"tweet_id":569857157778132993,"text":"@AmericanAir requested a call back at 1am. My canceled flight through DFW shouldn't take this long to reroute. You're Customer Service lacks","label":"negative"}
{"tweet_id":569858655086120961,"text":".@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.","label":"negative"}
{"tweet_id":569863229356310528,"text":"@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass.","label":"negative"}
{"tweet_id":569863836615864320,"text":"@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR","label":"negative"}
{"tweet_id":569865022031015937,"text":"@AmericanAir it would be awfully nice if you could send an alert when my flight is canceled. No text, no email, no love...","label":"negative"}
{"tweet_id":569866168527405056,"text":"@AmericanAir @Eleonora7 good luck I've been waiting a week","label":"negative"}
{"tweet_id":569868207940603904,"text":"@united I DM'd child's birthdate and full name.","label":"neutral"}
{"tweet_id":569869163029762048,"text":"@USAirways Thank you.","label":"positive"}
{"tweet_id":569873669700358144,"text":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/tZZJhuIbCH #CheapFlights #FareCompare","label":"positive"}
{"tweet_id":569875532600385536,"text":"@SouthwestAir bag in possession but no clothes in bag??","label":"negative"}
{"tweet_id":569880105507540992,"text":"@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF","label":"negative"}
{"tweet_id":569881463233097728,"text":"@AmericanAir dm me your email address,  I will tell you my ordeal, then you tell me what you think is fair","label":"negative"}
{"tweet_id":569882596798132225,"text":"@SouthwestAir Can you equip a 737 with flamethrowers and a snow plow?","label":"neutral"}
{"tweet_id":569883077289181184,"text":"@AmericanAir can't get thru to anyone on phone","label":"negative"}
{"tweet_id":569885774386044930,"text":"@AmericanAir thank you","label":"neutral"}
{"tweet_id":569886288691773440,"text":"@united There is no \"reference number.\" Your agent told me to \"just drive to the airport\" because \"I can't reach anyone there to deliver...\"","label":"negative"}
{"tweet_id":569890103989903360,"text":"@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek","label":"neutral"}
{"tweet_id":569890192338735104,"text":"@AmericanAir My reservation is on hold, not me.  Wish I was on hold but that's not possible with the phone issues at #americanair","label":"negative"}
{"tweet_id":569890213570457600,"text":"@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks","label":"positive"}
{"tweet_id":569891469210755074,"text":"@VirginAmerica check out new music http:\/\/t.co\/maRcnOCWzn","label":"neutral"}
{"tweet_id":569893064342437888,"text":"@AmericanAir Thanks for the response.Tough night for all involved. Our flight got cancelled as we started taxiing down the runway.","label":"negative"}
{"tweet_id":569894449620369408,"text":"@VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.","label":"negative"}
{"tweet_id":569894983265710081,"text":"@USAirways thank you, but it says the website is down","label":"neutral"}
{"tweet_id":569895176631554049,"text":"@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me...","label":"negative"}
{"tweet_id":569895516139421696,"text":"@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me \"it's been a challenging\"","label":"negative"}
{"tweet_id":569895723208040448,"text":"@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru","label":"negative"}
{"tweet_id":569897060717105152,"text":"@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous","label":"negative"}
{"tweet_id":569898033128693760,"text":"@SouthwestAir : thanks.are flights operating now or cancelled?","label":"neutral"}
{"tweet_id":569898346036404224,"text":"@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times","label":"negative"}
{"tweet_id":569901802994454528,"text":"@SouthwestAir I did. Still haven't heard a thing.","label":"negative"}
{"tweet_id":569904613069103104,"text":"@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours.","label":"negative"}
{"tweet_id":569909711962640384,"text":"@AmericanAir dmed the name","label":"neutral"}
{"tweet_id":569910299983130625,"text":"@united is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt","label":"negative"}
{"tweet_id":569910571686088704,"text":"@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best!","label":"negative"}
{"tweet_id":569910583694196736,"text":"@SouthwestAir they arrived late but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood","label":"positive"}
{"tweet_id":569910996824780801,"text":"@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..","label":"neutral"}
{"tweet_id":569912092351819778,"text":"@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.","label":"neutral"}
{"tweet_id":569912888866906112,"text":"@AmericanAir this receipt doesn't show the evoucher value nor does it mention having used an evoucher","label":"neutral"}
{"tweet_id":569914295854739456,"text":".@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help?","label":"negative"}
{"tweet_id":569915269767757824,"text":"@AmericanAir flight cancelled and was trying to reschedule but 800 number just says to call back","label":"negative"}
{"tweet_id":569917363891499008,"text":"@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status  on an airline that's unsafe? STUNNING","label":"negative"}
{"tweet_id":569918189909487617,"text":"@AmericanAir Oh,i already have turned  itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability","label":"negative"}
{"tweet_id":569922479734595586,"text":"@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft.","label":"negative"}
{"tweet_id":569924355011932162,"text":"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's cancelled daily.","label":"negative"}
{"tweet_id":569926031542345728,"text":"@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service","label":"negative"}
{"tweet_id":569926412234326016,"text":"@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?","label":"neutral"}
{"tweet_id":569927843666366464,"text":"@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply","label":"negative"}
{"tweet_id":569927856232534016,"text":"LMAO Y'ALL \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/LQjT2jvOYS\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569928034171498496,"text":"@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK","label":"negative"}
{"tweet_id":569929141962698752,"text":"@AmericanAir HELP! Attempting to cancel a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2\/24.","label":"negative"}
{"tweet_id":569929944291127296,"text":"@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!","label":"positive"}
{"tweet_id":569930199036497920,"text":"@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! \u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":569933360564342784,"text":"@VirginAmerica I have no interesting flying with you after this. I will cancel my next four flights I planned.#neverflyvirginforbusiness","label":"negative"}
{"tweet_id":569934076641030146,"text":"@AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating","label":"negative"}
{"tweet_id":569934594268471296,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/MB0hVfqB1t\u00e2\u20ac\ufffd-see what ihop started \u00f0\u0178\u02dc\u2018","label":"neutral"}
{"tweet_id":569935592651411456,"text":"X____x RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/Y39YzDpBvU","label":"neutral"}
{"tweet_id":569935980129447936,"text":"@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service.","label":"negative"}
{"tweet_id":569936251551232000,"text":"@AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!","label":"positive"}
{"tweet_id":569937801942310913,"text":"@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call later..","label":"negative"}
{"tweet_id":569938090510454784,"text":"@JetBlue ....you haven't got me just yet\n\nCan a 1 way LAX-NYC cost me under 190?","label":"neutral"}
{"tweet_id":569939057247023104,"text":"\u00f0\u0178\u02dc\u2022 RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/4KH92mKoTZ","label":"neutral"}
{"tweet_id":569939391277350912,"text":"@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.","label":"positive"}
{"tweet_id":569940832691752960,"text":"@AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport   1\/2","label":"neutral"}
{"tweet_id":569942253365534721,"text":"@JetBlue wow, keeping up with the times...","label":"positive"}
{"tweet_id":569942569951600640,"text":"@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules.","label":"negative"}
{"tweet_id":569942656522047490,"text":"@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic \"sorry\" email back","label":"negative"}
{"tweet_id":569942703494070272,"text":"\"LOL you guys are so on it\" - me, had this been 4 months ago...\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/LYcARlTFHl\u00e2\u20ac\ufffd","label":"positive"}
{"tweet_id":569943345000280064,"text":"@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange.","label":"negative"}
{"tweet_id":569945386569363456,"text":"Booking for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united","label":"neutral"}
{"tweet_id":569948356933332992,"text":"@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to cancel and go w\/other airline","label":"negative"}
{"tweet_id":569948507018129408,"text":"@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt","label":"negative"}
{"tweet_id":569948686228295681,"text":"@JetBlue true. Maybe. Wish I had expedited security haha","label":"positive"}
{"tweet_id":569949588527775744,"text":"STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/VHFJGneOZO","label":"neutral"}
{"tweet_id":569950112631296002,"text":"@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.","label":"positive"}
{"tweet_id":569950450352414720,"text":"@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap","label":"negative"}
{"tweet_id":569951324508446721,"text":"@JetBlue lolol @s_myc88","label":"positive"}
{"tweet_id":569951896808464384,"text":"@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.","label":"positive"}
{"tweet_id":569952247641198593,"text":"@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag","label":"negative"}
{"tweet_id":569952376473300992,"text":"@USAirways made it! Just! Huge relief - thanks for your help!","label":"positive"}
{"tweet_id":569952639116447745,"text":"@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to cancel revs ystday.","label":"negative"}
{"tweet_id":569953575226310656,"text":"@united nice your app says US 4972 delayed by weather.  Pilot says waiting on fuel.  One in ur control, one not","label":"negative"}
{"tweet_id":569955602782236672,"text":"@united This must be a drone \u00e2\u20ac\u0153@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you...\"","label":"negative"}
{"tweet_id":569958224968982528,"text":"@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST.  I'm having no luck -help!","label":"negative"}
{"tweet_id":569958895700959232,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/we7Pf5Ll1Y\u00e2\u20ac\ufffd lol!!!!!","label":"neutral"}
{"tweet_id":569959182729785344,"text":"@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive)","label":"negative"}
{"tweet_id":569961111086362625,"text":"@AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher","label":"negative"}
{"tweet_id":569964332026634241,"text":"@SouthwestAir Thanks for getting us to paradise safely! http:\/\/t.co\/KDzQcZlpyR","label":"positive"}
{"tweet_id":569965247093731328,"text":"@AmericanAir been on the phone for 47 minutes...said it would be 10...  Any advice?","label":"negative"}
{"tweet_id":569965774498095105,"text":"@JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified","label":"neutral"}
{"tweet_id":569970599377788928,"text":"@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted.","label":"negative"}
{"tweet_id":569970626057801728,"text":"@USAirways doesn't take into account the $450 it cost 2 rent a car 2 drive home","label":"neutral"}
{"tweet_id":569971216934526976,"text":"@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes.","label":"negative"}
{"tweet_id":569973088076460032,"text":"@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable","label":"negative"}
{"tweet_id":569974287286845441,"text":"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket.","label":"negative"}
{"tweet_id":569974766393823233,"text":"@AmericanAir WHERE IS MY BAG?!?!?!","label":"negative"}
{"tweet_id":569974772551032832,"text":"@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again","label":"negative"}
{"tweet_id":569975155964772352,"text":"@SouthwestAir that was supposed to say \"boo\" not book. booo.","label":"neutral"}
{"tweet_id":569977887136342016,"text":"@AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air...","label":"negative"}
{"tweet_id":569980269379358720,"text":"@SouthwestAir do these scavenger hunt  locations have anything in common because I'm playing detective trying to figure out the one for ATL.","label":"negative"}
{"tweet_id":569980827209207809,"text":"@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http:\/\/t.co\/mDbDYomrs7","label":"negative"}
{"tweet_id":569981026598043648,"text":"@USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?","label":"neutral"}
{"tweet_id":569983149028962304,"text":"@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.","label":"negative"}
{"tweet_id":569983990683148288,"text":"@united you are the worst. I will avoid you like the plague.","label":"negative"}
{"tweet_id":569987992858836992,"text":"@AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page.","label":"negative"}
{"tweet_id":569988479540695040,"text":"@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http:\/\/t.co\/4SFpcbyy9m","label":"negative"}
{"tweet_id":569988762085806081,"text":"@united I did... no response back","label":"negative"}
{"tweet_id":569989034501500928,"text":"@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!","label":"negative"}
{"tweet_id":569989043456380928,"text":"@USAirways your airway is a joke. I have never dealt with worse service","label":"negative"}
{"tweet_id":569989330057342977,"text":"@AmericanAir originating at SFO and going to LAX.","label":"neutral"}
{"tweet_id":569989812637167617,"text":"@SouthwestAir New marketing song? https:\/\/t.co\/F2LFULCbQ7 let us know what you think? http:\/\/t.co\/iQnVyFPg4P","label":"neutral"}
{"tweet_id":569993444342534144,"text":"@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.","label":"negative"}
{"tweet_id":569994045205803009,"text":"@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.","label":"positive"}
{"tweet_id":569995730951147523,"text":"@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.","label":"negative"}
{"tweet_id":569998120999759872,"text":"@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was cancelled!","label":"positive"}
{"tweet_id":570001601051668480,"text":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http:\/\/t.co\/P6eef1zWzc","label":"neutral"}
{"tweet_id":570002674747367424,"text":"@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.","label":"positive"}
{"tweet_id":570002805295095808,"text":"@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.","label":"negative"}
{"tweet_id":570004421352001536,"text":"@USAirways  I will never fly us airways again.","label":"negative"}
{"tweet_id":570004470370676737,"text":"@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if cancelled?","label":"neutral"}
{"tweet_id":570008958691364864,"text":"@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA","label":"negative"}
{"tweet_id":570009713447825408,"text":"@VirginAmerica @ladygaga @carrieunderwood All were entertaining","label":"neutral"}
{"tweet_id":570010539499393025,"text":"@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree","label":"neutral"}
{"tweet_id":570011216313131008,"text":"@AmericanAir emailed AAdvantage for status match ... still waiting.  Can't wait to move from @united but help me out here :)","label":"negative"}
{"tweet_id":570011341483843584,"text":"@VirginAmerica  DREAM http:\/\/t.co\/oA2dRfAoQ2 http:\/\/t.co\/lWWdAc2kHx","label":"neutral"}
{"tweet_id":570011803389788160,"text":"Listen, im not gonna deny this but... RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/eNXV64RkbU","label":"neutral"}
{"tweet_id":570012549631975424,"text":"@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude","label":"negative"}
{"tweet_id":570012934287568898,"text":"@JetBlue Btw, thanks for responding quickly!!","label":"positive"}
{"tweet_id":570014190498287616,"text":"@united ...and when that doesn't work...","label":"negative"}
{"tweet_id":570015279654293505,"text":"@AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView","label":"negative"}
{"tweet_id":570017458742030336,"text":"@USAirways I\u00e2\u20ac\u2122m still disappointed that it is apparently ok for a Flight Attendant who isn\u00e2\u20ac\u2122t up on current policy to argue with a traveler.","label":"negative"}
{"tweet_id":570018079993937920,"text":"@united So you are inadequate by accident?","label":"negative"}
{"tweet_id":570018445695148033,"text":"@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours later still no bag#disgutedindenver","label":"negative"}
{"tweet_id":570018892031991808,"text":"@USAirways I just want to be heard and to discuss the many issues on my trip","label":"negative"}
{"tweet_id":570019459244691456,"text":"@USAirways i have been patient.. especially the first time. i will never fly with you again","label":"negative"}
{"tweet_id":570022626724220928,"text":"@USAirways I have better Intel than she does!  She said plane is due in at 630.  Flightaware and your own app say 645","label":"negative"}
{"tweet_id":570022715072983041,"text":"@united FAIL You cancelled our flight frm GJT and then used our reserv home to IAH (from SEA) for rebooking w\/out OUR PERMISSION!! #PH6RPS","label":"negative"}
{"tweet_id":570023321904943105,"text":"@united @Apollochplayers we just want to go home tonight - why did you cancel the last leg of our reserv. w\/out our permission??! #PH6RPS","label":"negative"}
{"tweet_id":570033341250056193,"text":"@united i left an item on the plane and have been calling non stop and no one has been answering can you please help","label":"negative"}
{"tweet_id":570036187815149570,"text":"@AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first.","label":"negative"}
{"tweet_id":570036932270358528,"text":"@united captain \"on behalf of the front office, welcome on board.\".... Never heard that before. I laughed...hard.  #funnycaptain","label":"positive"}
{"tweet_id":570039635541274625,"text":"@AmericanAir thanks for a cancelled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService","label":"negative"}
{"tweet_id":570040750412406784,"text":"@AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW.","label":"positive"}
{"tweet_id":570042186399657984,"text":"@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking","label":"positive"}
{"tweet_id":570044497330987008,"text":"Without notifying though? \u00e2\u20ac\u0153@AmericanAir: @krescate We don't like cancelling flights, Kim, but weather has not played nice with us.\"","label":"negative"}
{"tweet_id":570045914347237376,"text":"@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting","label":"negative"}
{"tweet_id":570052723409874947,"text":"@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules.  help!","label":"negative"}
{"tweet_id":570056289419526145,"text":"@AmericanAir Hi AA ! I placed an itin on hold to expire on 2\/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?","label":"negative"}
{"tweet_id":570058699676520448,"text":"@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!","label":"negative"}
{"tweet_id":570060184908910592,"text":"@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)","label":"negative"}
{"tweet_id":570060752926728192,"text":"@USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund","label":"negative"}
{"tweet_id":570060846241611777,"text":"@AmericanAir thanks","label":"positive"}
{"tweet_id":570061921145065473,"text":"@AmericanAir so disappointed with this airline never again will I book with you guys","label":"negative"}
{"tweet_id":570065322369101824,"text":"@AmericanAir Pay for my accommodations when you are the ones cancelling it for no reason and I know your saying (lying) it cause of weather","label":"negative"}
{"tweet_id":570066226233417728,"text":"@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.","label":"negative"}
{"tweet_id":570066487056027650,"text":"@SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2","label":"neutral"}
{"tweet_id":570066634976555008,"text":"@United an idea: monitor mileage members travel patterns enough to know when they change jobs\/lose status...and make the transition easier.","label":"neutral"}
{"tweet_id":570070483338731520,"text":"@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days","label":"negative"}
{"tweet_id":570073661241057280,"text":"@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!","label":"positive"}
{"tweet_id":570073705507725313,"text":"@JetBlue would a storage container like this green one be acceptable to check in with luggage? 18Gal totes http:\/\/t.co\/mJtK2SFuhG","label":"neutral"}
{"tweet_id":570074662086045696,"text":"@USAirways Disgusted with your poor customer service. U wrongfully remove > 65,000 miles from my Dividend Miles and no live person,","label":"negative"}
{"tweet_id":570075821127249920,"text":"@AmericanAir late again geez flt2417 #late #delays #typical","label":"negative"}
{"tweet_id":570079290953486338,"text":"@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear","label":"negative"}
{"tweet_id":570079855821389824,"text":"@USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help.","label":"negative"}
{"tweet_id":570083761582428160,"text":"@USAirways  - I had 20,748 miles in  my account and was informed I'd forfeit them bc of 33 months of inactivity - I","label":"negative"}
{"tweet_id":570084871101661184,"text":"@USAirways  My tweet gets me a response to email dmsc@usairways.com","label":"neutral"}
{"tweet_id":570085056401838081,"text":"@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.","label":"negative"}
{"tweet_id":570085165378068480,"text":"@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.","label":"negative"}
{"tweet_id":570085448271335424,"text":"@united Lost bags. Cancelled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.","label":"negative"}
{"tweet_id":570087006593642496,"text":"@united yea get me to phoenix already. Delays all day with you people. It's bullshit.","label":"negative"}
{"tweet_id":570094749933289473,"text":"@AmericanAir - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice","label":"negative"}
{"tweet_id":570097604182351872,"text":"@AmericanAir It's sad how I can't afford any long distance trips though. :\/","label":"negative"}
{"tweet_id":570099970742886400,"text":"@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was late to do it. So... I want my things back","label":"negative"}
{"tweet_id":570100214733737985,"text":"@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.","label":"negative"}
{"tweet_id":570100233398571008,"text":"@AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight?","label":"negative"}
{"tweet_id":570100409009770497,"text":"@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS","label":"positive"}
{"tweet_id":570101194678517761,"text":"@AmericanAir - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice","label":"negative"}
{"tweet_id":570103012380667904,"text":"@SouthwestAir hey remember that time you lost my husbands bags? I do. \n\n#filmjobnoequipment \n#nowarmclothes","label":"negative"}
{"tweet_id":570105441688158208,"text":"@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...","label":"negative"}
{"tweet_id":570106249024446464,"text":"@united I send you an urgent message via eservice@united.com.  BG0KWM   Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL","label":"neutral"}
{"tweet_id":570114536448995328,"text":"@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?","label":"negative"}
{"tweet_id":570127035890184192,"text":"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?","label":"negative"}
{"tweet_id":570129843594997760,"text":"@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them","label":"negative"}
{"tweet_id":570135402306080768,"text":"@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer","label":"negative"}
{"tweet_id":570137359787827201,"text":"@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should","label":"negative"}
{"tweet_id":570160120698679296,"text":"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN","label":"negative"}
{"tweet_id":570168203470446592,"text":"@JetBlue here we go again, 2nd round trip to CA in a week #TrueBlue","label":"neutral"}
{"tweet_id":570169567374401536,"text":"@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim","label":"negative"}
{"tweet_id":570173090774294528,"text":"@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage","label":"negative"}
{"tweet_id":570177698166923267,"text":"@USAirways nope not yet...","label":"negative"}
{"tweet_id":570184073139912704,"text":"@USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail","label":"negative"}
{"tweet_id":570184083692658688,"text":"@AmericanAir 3 months of straight travel ahead. Time to find new airline.","label":"negative"}
{"tweet_id":570192183766196224,"text":"@AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using \"weather\"","label":"negative"}
{"tweet_id":570193307139239936,"text":"@AmericanAir That\u00e2\u20ac\u2122s a rather clunky process. Whoever designed that clearly doesn\u00e2\u20ac\u2122t understand e-mail 101.","label":"negative"}
{"tweet_id":570193464467570688,"text":"@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr","label":"negative"}
{"tweet_id":570195668850995200,"text":"@AmericanAir I would love to say the same but it's not so much. 5hs flight, no internet, no personal A\/C, 20yr old plane. #NoFunAtAll","label":"negative"}
{"tweet_id":570196424043814912,"text":"@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United booking#. Can you get get the Thai# for me?","label":"neutral"}
{"tweet_id":570196530566701056,"text":"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round","label":"positive"}
{"tweet_id":570198775203016704,"text":"@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear","label":"negative"}
{"tweet_id":570201172985974784,"text":"@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.","label":"negative"}
{"tweet_id":570202173172281344,"text":"@AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.","label":"negative"}
{"tweet_id":570208909522182146,"text":"@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still \"Now Boarding\"...","label":"negative"}
{"tweet_id":570208992439312384,"text":"@AmericanAir yes starting w\/ flight 1278, getting me home more than 48 hours later. record locator BSUXLU","label":"negative"}
{"tweet_id":570209843199524864,"text":"@SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week later.  Is that a record?  #unbelievable","label":"positive"}
{"tweet_id":570212047692161025,"text":"@JetBlue A month ago I had a flight booked but then had to cancel it... I'm now booking a separate flight for a different occasion.","label":"neutral"}
{"tweet_id":570214789487693824,"text":"@AmericanAir when will there be wifi on the DCA-STL route?  2 hour flight, could use some love!","label":"negative"}
{"tweet_id":570214968622239744,"text":"@SouthwestAir sent","label":"neutral"}
{"tweet_id":570219228181041153,"text":"@SouthwestAir   I hate evolved seating. knees in the seat pocket http:\/\/t.co\/forNpF69Ky","label":"negative"}
{"tweet_id":570225101104226304,"text":"@AmericanAir I wish I could remember all of their names!","label":"positive"}
{"tweet_id":570226143045033985,"text":"@JetBlue Wish Everyone felt like you","label":"positive"}
{"tweet_id":570229133445242880,"text":"@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?","label":"negative"}
{"tweet_id":570230059170004994,"text":"@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.","label":"negative"}
{"tweet_id":570234625848696833,"text":"@AmericanAir yes I do I am traveling to Marsh Harbor","label":"neutral"}
{"tweet_id":570234650448125952,"text":".@united it will be because I'm moving to @AmericanAir because of @united talk, no service","label":"negative"}
{"tweet_id":570237261494792192,"text":"@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling","label":"negative"}
{"tweet_id":570237269753376768,"text":"@AmericanAir Connection is US2065","label":"neutral"}
{"tweet_id":570237762063831040,"text":"@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was cancelled!","label":"positive"}
{"tweet_id":570240052279648257,"text":"Sigh... \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/W5NL0AY9Bl\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":570245513720647680,"text":"@SouthwestAir Switching planes due to mechanical problems.  How does reboarding work? Was A49, now at end of long line.  Stuck in middle?","label":"negative"}
{"tweet_id":570247180734353408,"text":"@AmericanAir Oh they seem  to have reappeared now lol","label":"neutral"}
{"tweet_id":570247551368241153,"text":"@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  \u00e2\u0153\u0152\u00ef\u00b8\ufffdout.","label":"negative"}
{"tweet_id":570250554670125056,"text":"@SouthwestAir Thank you!","label":"neutral"}
{"tweet_id":570251394965479424,"text":"@AmericanAir why is raleigh not on the updated southern states advisory???","label":"negative"}
{"tweet_id":570251814970515456,"text":"@AmericanAir I need refund.","label":"negative"}
{"tweet_id":570251909447192577,"text":"@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002","label":"negative"}
{"tweet_id":570252231624265729,"text":"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?","label":"negative"}
{"tweet_id":570252885809868801,"text":"@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska \u00f0\u0178\u02dc\u2019","label":"negative"}
{"tweet_id":570254375081414656,"text":"@AmericanAir Are you expecting delays\/cancellations at Dallas on 25\/26th due to the snow? Nothing like Monday I hope!","label":"neutral"}
{"tweet_id":570256329543012352,"text":"@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.","label":"positive"}
{"tweet_id":570260294846451712,"text":"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.","label":"negative"}
{"tweet_id":570261225520689152,"text":"@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?","label":"negative"}
{"tweet_id":570264145116819457,"text":"@VirginAmerica I love this graphic. http:\/\/t.co\/UT5GrRwAaA","label":"positive"}
{"tweet_id":570264515285266432,"text":"@CatfoodBeerGlue you'll enjoy this. \n\n\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/2thC9RKURT\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":570264682541522944,"text":"@AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?","label":"negative"}
{"tweet_id":570264793140953088,"text":"@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page","label":"negative"}
{"tweet_id":570266265971003394,"text":"@SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed.","label":"negative"}
{"tweet_id":570267929322921985,"text":"More like BaeJet Airways, amirite?\n\n\u00e2\u20ac\u0153@JetBlue: @terrybrokebad Right back at ya!\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":570270166166183936,"text":"@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2\/25)?? I'd rather get to PHL tonight.","label":"neutral"}
{"tweet_id":570270436463759360,"text":"@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.","label":"negative"}
{"tweet_id":570270651996463104,"text":"@AmericanAir Flight 35. I'm on my way.","label":"neutral"}
{"tweet_id":570270684619923457,"text":"I \u00e2\ufffd\u00a4\u00ef\u00b8\ufffd flying @VirginAmerica. \u00e2\u02dc\u00ba\u00ef\u00b8\ufffd\u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":570270772746461186,"text":"@USAirways 167 minutes?  \"Im not trained in that\". Cmon. Can't you do better than that?","label":"negative"}
{"tweet_id":570273188485197825,"text":"@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours later on United","label":"negative"}
{"tweet_id":570273710210469888,"text":"@AmericanAir These are some awesome photos. Thanks for sharing! \u00f0\u0178\u02dc\ufffd","label":"positive"}
{"tweet_id":570274750821486592,"text":"@USAirways thank you very much.","label":"positive"}
{"tweet_id":570275462921850880,"text":"@united. ..I received on other flights. #united  truly breaks guitars. #unitedbreaksguitars #wantmymoneyback","label":"negative"}
{"tweet_id":570278679491670016,"text":"@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...","label":"negative"}
{"tweet_id":570281719074566145,"text":"@SouthwestAir what is the status of the bag check area at FFL?","label":"neutral"}
{"tweet_id":570284054605639683,"text":"@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir","label":"negative"}
{"tweet_id":570286100637466624,"text":"@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice.","label":"negative"}
{"tweet_id":570286359983886336,"text":"@SouthwestAir  appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac","label":"negative"}
{"tweet_id":570288039454486529,"text":"@USAirways: u didn't bother following up, we booked with @Delta.  @Delta understands cust srv: provided lunch 4 delays & upgraded seats!","label":"negative"}
{"tweet_id":570288803849637888,"text":"@JetBlue thanks great recap. I wouldn't have been able to sleep!  I was nervous the bad guy was getting away. \u00f0\u0178\u02dc\u2030","label":"positive"}
{"tweet_id":570291828349669378,"text":"@JetBlue Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop","label":"neutral"}
{"tweet_id":570291934306168834,"text":"@JetBlue sale please soon?? I need a tan","label":"neutral"}
{"tweet_id":570292715444965377,"text":"@AmericanAir narrowly made standby...lots of snags this trip!","label":"negative"}
{"tweet_id":570293494444634114,"text":"@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?","label":"neutral"}
{"tweet_id":570295576446808065,"text":"@AmericanAir I have been on hold w\/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b\/f call droped","label":"negative"}
{"tweet_id":570296110633381889,"text":"@JetBlue Submitted, hoping for quick decision, tied to another donation we just received:\nProposal- 27th Annual Gala\nOrg- Boundless Readers","label":"neutral"}
{"tweet_id":570296212336865283,"text":"@USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now later!","label":"negative"}
{"tweet_id":570296616688750592,"text":"@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?","label":"neutral"}
{"tweet_id":570296670568751106,"text":"@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting","label":"negative"}
{"tweet_id":570298744723415040,"text":"@AmericanAir got another flight. Thanks you","label":"positive"}
{"tweet_id":570299819610251265,"text":"@united Thanks. It is on the same ticket.","label":"positive"}