{"tweet_id":567594449874587648,"text":"@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not.","label":"negative"}
{"tweet_id":567594579310825473,"text":"@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion","label":"negative"}
{"tweet_id":567617486703853568,"text":"@united I tried 2 DM it would not go thru... not sure why","label":"negative"}
{"tweet_id":567627253991735296,"text":"@united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!","label":"negative"}
{"tweet_id":567655489119326209,"text":"@SouthwestAir nice work on the update!","label":"positive"}
{"tweet_id":567663136082513920,"text":"@united i have items of sentimental value that I'm heartbroken are missing","label":"negative"}
{"tweet_id":567680108002291712,"text":"@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.","label":"positive"}
{"tweet_id":567711860938772480,"text":"@united how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :)","label":"neutral"}
{"tweet_id":567713338873118722,"text":"@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?","label":"positive"}
{"tweet_id":567715682918227970,"text":"@SouthwestAir Hoping you answer the phone today?","label":"negative"}
{"tweet_id":567716378681933825,"text":"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http:\/\/t.co\/9vKj9S7jrM","label":"neutral"}
{"tweet_id":567718292530688000,"text":"@JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?","label":"neutral"}
{"tweet_id":567720082860949504,"text":"@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help","label":"negative"}
{"tweet_id":567722937545814018,"text":"@SouthwestAir finally!","label":"positive"}
{"tweet_id":567724266045837313,"text":"@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http:\/\/t.co\/IyUZM2PUVS","label":"negative"}
{"tweet_id":567724950556258304,"text":"@JetBlue Is today's JetBlue Flight 918 (NYC->BOS) delayed? My app says on time and the website says it's not...","label":"negative"}
{"tweet_id":567725163077070848,"text":"@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...","label":"negative"}
{"tweet_id":567727490567639041,"text":"@JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I","label":"neutral"}
{"tweet_id":567727599627943936,"text":"@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!","label":"negative"}
{"tweet_id":567728227465310208,"text":"@VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap","label":"neutral"}
{"tweet_id":567728229340172288,"text":"@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500","label":"negative"}
{"tweet_id":567729246198837248,"text":"@united Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15","label":"neutral"}
{"tweet_id":567729414822449152,"text":"@USAirways no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify","label":"negative"}
{"tweet_id":567730390291714048,"text":"@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace.","label":"negative"}
{"tweet_id":567730704055037953,"text":"@SouthwestAir Trying to get through by phone to confirm that funds from a cancelled reservation can still be used in the future. Can u help?","label":"negative"}
{"tweet_id":567732351774781440,"text":"@USAirways \nThat is not an excuse to have such a poor website booking options! My yearly vacation is about to fall through, ubetter do smth!","label":"negative"}
{"tweet_id":567732468657041408,"text":"@united + that's the gist of what the flight attendant told her.","label":"negative"}
{"tweet_id":567734115899027457,"text":"@SouthwestAir - any update on flights in to BNA today?","label":"neutral"}
{"tweet_id":567734573464027136,"text":"@JetBlue @EllaHenderson Ah! Wish I was there! Good luck!","label":"neutral"}
{"tweet_id":567734790108225536,"text":"@USAirways They charged me for a flight they cancelled, unbelievable and unheard of","label":"negative"}
{"tweet_id":567735204656066560,"text":"@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service","label":"positive"}
{"tweet_id":567735239456194560,"text":"@JetBlue unfortunately no, but hoping I can catch one sometime in the near future!","label":"neutral"}
{"tweet_id":567736507687895040,"text":"@united that's what I thought! Thanks for the clarification!","label":"neutral"}
{"tweet_id":567737267095994368,"text":"@JetBlue's CEO Battles to Appease Passengers and Wall Street - http:\/\/t.co\/frrfxCCw7Z http:\/\/t.co\/nKlW9SsVRQ","label":"neutral"}
{"tweet_id":567739426499862528,"text":"@SouthwestAir the 5:50 is sold out too?","label":"neutral"}
{"tweet_id":567740053967736832,"text":"@JetBlue thanks!! Great service in #T5 already! #lovejetBlue","label":"positive"}
{"tweet_id":567740187380170752,"text":"@united thank you!!!!! And next flight to Durango then driving to Farmington New Mexico for work! But hitting the slopes in Durango!","label":"neutral"}
{"tweet_id":567741692854276096,"text":"@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http:\/\/t.co\/TK3aOpdtSQ","label":"positive"}
{"tweet_id":567742141334437888,"text":"@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4","label":"neutral"}
{"tweet_id":567744627143213056,"text":"@SouthwestAir Thanks a ton!","label":"positive"}
{"tweet_id":567745016702181376,"text":"@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home","label":"negative"}
{"tweet_id":567745233900044289,"text":"@united is late again.  Everyone braved the weather and 40 passengers are waiting for a flight crew.  Really!","label":"negative"}
{"tweet_id":567748702781992960,"text":"@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm.  Your employees need an attitude adjustment","label":"negative"}
{"tweet_id":567748973428219904,"text":"@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?","label":"negative"}
{"tweet_id":567749243658858496,"text":"@JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!","label":"neutral"}
{"tweet_id":567749848074813442,"text":"@SouthwestAir Already rebooked for tomorrow. Fingers crossed!","label":"neutral"}
{"tweet_id":567750428595871745,"text":"@United just played the Most bizarre \"safety\" video I've ever seen... http:\/\/t.co\/Hlm2Oks6xl","label":"neutral"}
{"tweet_id":567752009806131200,"text":"@SouthwestAir no had to rebook my flight myself and am about to board in bham.","label":"negative"}
{"tweet_id":567752625647394816,"text":"@JetBlue glitches on website re: booking travel & checking in. Nothing between ur site & the airport was communicated, it was a nightmare.","label":"negative"}
{"tweet_id":567753872967528448,"text":".@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?","label":"negative"}
{"tweet_id":567754096272224256,"text":"@SouthwestAir Happily! But you need to follow me in order for me to DM you","label":"neutral"}
{"tweet_id":567754367860633600,"text":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http:\/\/t.co\/rtQyjCvTQ3","label":"neutral"}
{"tweet_id":567754504817606656,"text":"@SouthwestAir no worries. You're doing the best u can. Already canceled my biz trip. Still $LUV you! -RR 1079871763","label":"positive"}
{"tweet_id":567754593434873857,"text":"@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough","label":"neutral"}
{"tweet_id":567755402943930368,"text":"@VirginAmerica Can you give me Silver Status for 12 months?","label":"neutral"}
{"tweet_id":567756963329867776,"text":"@SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.","label":"negative"}
{"tweet_id":567758007912906752,"text":"@JetBlue @roxydigital HAHA. you didn\u00e2\u20ac\u2122t disappoint. Well done. #JVMChat","label":"positive"}
{"tweet_id":567758927111401474,"text":"@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2\/28! #JVMChat","label":"positive"}
{"tweet_id":567759774016868352,"text":"@JetBlue Well, I try! See you soon!! @JayVig","label":"neutral"}
{"tweet_id":567760060080599040,"text":"@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very late for my connecting flight and they got me on!!!","label":"positive"}
{"tweet_id":567760474553348096,"text":"@USAirways Haha - that will indeed be a great day!","label":"positive"}
{"tweet_id":567760664752824321,"text":"@united 1 refused boarding with Nexus. nexus confirmed she should not be refused","label":"negative"}
{"tweet_id":567761144190746625,"text":"@USAirways Absolutely!! The staff was amazing!!","label":"positive"}
{"tweet_id":567761476338073600,"text":"@united with Karen and found her unhelpful and rude  called United at the time & told she could board but Karen would not accept","label":"negative"}
{"tweet_id":567762071258152960,"text":"@VirginAmerica you guys are perfect as always! <3 #WeRVirgin","label":"positive"}
{"tweet_id":567764411205439488,"text":"@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail","label":"negative"}
{"tweet_id":567764953289875456,"text":"@SouthwestAir just did, thank you","label":"neutral"}
{"tweet_id":567765379653849091,"text":"@united which is why my next flights to Miami will be on another airline.","label":"negative"}
{"tweet_id":567766269810581505,"text":"@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_","label":"positive"}
{"tweet_id":567767201286205441,"text":"@SouthwestAir chances of flight leaving BNA tomorrow at 6:20 am (to LGA)?","label":"neutral"}
{"tweet_id":567767810655670272,"text":"@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!","label":"negative"}
{"tweet_id":567768156111126528,"text":"@united who can tell me where they are?","label":"negative"}
{"tweet_id":567768417038761987,"text":"@USAirways done","label":"neutral"}
{"tweet_id":567768552644423680,"text":"@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1\/2)","label":"negative"}
{"tweet_id":567769337256484864,"text":"@USAirways flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP","label":"negative"}
{"tweet_id":567770107062284288,"text":"@virginamerica Trying to make the change in advance (not just 24 hours prior)\u00e2\u20ac\u00a6tried it online earlier and it wanted $300 in change fees.","label":"negative"}
{"tweet_id":567770993159307264,"text":"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.","label":"positive"}
{"tweet_id":567771225104338944,"text":"@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands & I want 2 reschedule same flight but in July","label":"negative"}
{"tweet_id":567771662167179264,"text":"@JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!","label":"negative"}
{"tweet_id":567772246060433408,"text":"@SouthwestAir you cancelled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day","label":"negative"}
{"tweet_id":567772568833503233,"text":"@JetBlue @KyleJudah be responsible for replacing it","label":"negative"}
{"tweet_id":567774229249421312,"text":"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm","label":"negative"}
{"tweet_id":567775776582672384,"text":"@usairways you made us miss our flight, first class now I can't even enter the admirals club.  Not happy  dm me to fix this.","label":"negative"}
{"tweet_id":567776348828360707,"text":"@JetBlue I would love for you to fly my best friend home to PVD for a weekend. \u00f0\u0178\u02dc\u0160 http:\/\/t.co\/cH0NmjyMgh","label":"positive"}
{"tweet_id":567778498723737600,"text":"@usairways Thx for responding :) When bags came there was mad rush towards end of jetway\u00e2\u20ac\u201dwhy not just put thru baggage claim?","label":"negative"}
{"tweet_id":567778606546694144,"text":"@united i got email that my reservations got cancelled and i will be refunded.  Nothing got refunded as of yet","label":"negative"}
{"tweet_id":567780392179351553,"text":"@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.","label":"negative"}
{"tweet_id":567781694183186432,"text":"@JetBlue thank you. Just sent msg.","label":"positive"}
{"tweet_id":567784912011689984,"text":"@SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?","label":"negative"}
{"tweet_id":567786151370629121,"text":"@USAirways how about a drink voucher for the next flight?? #winkwink","label":"positive"}
{"tweet_id":567786224812060672,"text":"@united Supposedly, they're out for delivery. I'll believe it when I see it.","label":"negative"}
{"tweet_id":567787873778278400,"text":".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience","label":"positive"}
{"tweet_id":567788982974619649,"text":"@united Hi again, any updates here?","label":"neutral"}
{"tweet_id":567789433010016256,"text":"@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air","label":"negative"}
{"tweet_id":567790175813681153,"text":"@USAirways  you cancelled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain","label":"negative"}
{"tweet_id":567791182199197697,"text":"@SouthwestAir your employees were great!","label":"positive"}
{"tweet_id":567792433687175168,"text":"@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w\/40 min layover to connect to DC = our best option? Come on.","label":"negative"}
{"tweet_id":567793423248547840,"text":"@united can you send me another confirmation email?","label":"neutral"}
{"tweet_id":567793799590854656,"text":"@JetBlue \nApparently not.","label":"negative"}
{"tweet_id":567794202730577920,"text":"@USAirways can I get free wifi since the flight 1808 was cancelled?","label":"negative"}
{"tweet_id":567796029056385024,"text":"@JetBlue thanks!","label":"positive"}
{"tweet_id":567796079446745088,"text":"@JetBlue thank you. Is there a possibility it will change?","label":"neutral"}
{"tweet_id":567798174946172928,"text":"@united Your website booking experience is an obnoxious upsell-laden disaster for anyone with half a brain.","label":"negative"}
{"tweet_id":567799968279560194,"text":"@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help.","label":"negative"}
{"tweet_id":567800574051151872,"text":"@SouthwestAir I never got a cancellation text from this morning either #bushleague or a number to call #weakservice","label":"negative"}
{"tweet_id":567800930683609088,"text":"@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?","label":"negative"}
{"tweet_id":567801274293563393,"text":"@USAirways I have been rebooked but It has been handled very unprofessionally. cancelations happen but the disorganization is uncalled for.","label":"negative"}
{"tweet_id":567802829567467520,"text":"@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the booking desk.","label":"negative"}
{"tweet_id":567803109687443456,"text":"@JetBlue don't worry, I'm gonna share with my row! \u00f0\u0178\u02dc\ufffd","label":"neutral"}
{"tweet_id":567804718886711296,"text":"@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.","label":"neutral"}
{"tweet_id":567804951288901634,"text":"@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!","label":"negative"}
{"tweet_id":567805176388788224,"text":"@united you're just using automated  responses and don't have the decency to actually care\/respond","label":"negative"}
{"tweet_id":567805230550634496,"text":"@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.\nIf I am no show, you'll know why! Ridiculous.","label":"negative"}
{"tweet_id":567806843310907392,"text":"@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http:\/\/t.co\/8WBzOrRn3C","label":"positive"}
{"tweet_id":567807269707206657,"text":"@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w\/o my luggage.","label":"negative"}
{"tweet_id":567807375667912704,"text":"@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.","label":"negative"}
{"tweet_id":567807693534031872,"text":"@JetBlue we don't need anybody else!","label":"positive"}
{"tweet_id":567808843373105152,"text":"@USAirways is anyone working today?? Anyone want to pick up a phone?","label":"negative"}
{"tweet_id":567808893464899584,"text":"@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay","label":"negative"}
{"tweet_id":567809695260639232,"text":"@SouthwestAir I do need help canceling my flight back. Your calls times are ridiculous.","label":"negative"}
{"tweet_id":567810419672268800,"text":"@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens \u00e2\u02dc\u00ba\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":567810661372424193,"text":"@JetBlue dropped 3x in past hour","label":"negative"}
{"tweet_id":567811142924656640,"text":"@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(","label":"negative"}
{"tweet_id":567811268900556802,"text":"@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(","label":"negative"}
{"tweet_id":567811428779868160,"text":"@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( <\/3","label":"neutral"}
{"tweet_id":567811573265260544,"text":"@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.","label":"negative"}
{"tweet_id":567811918711504896,"text":"@USAirways I will be traveling from LAX to CLT to HTS, I have been rebooked for tomorrow due to the travel advisory.","label":"neutral"}
{"tweet_id":567812687893262336,"text":"@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH.","label":"positive"}
{"tweet_id":567812841081688064,"text":"@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail","label":"negative"}
{"tweet_id":567813515353804801,"text":"@JetBlue That's right! :) Game, set, match.","label":"neutral"}
{"tweet_id":567813839539159040,"text":"@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?","label":"negative"}
{"tweet_id":567814001212809216,"text":"@united do you have an e-mail address I can write my account to? Might be less likely to disappear","label":"neutral"}
{"tweet_id":567814896965124096,"text":"@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no cancelled flights!","label":"negative"}
{"tweet_id":567815174045868032,"text":"@united no thanks","label":"neutral"}
{"tweet_id":567815252881977344,"text":"@SouthwestAir thanks for taking such good care of my luggage... http:\/\/t.co\/PIvxean3jY","label":"negative"}
{"tweet_id":567818765888557056,"text":"@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up","label":"negative"}
{"tweet_id":567818783616954369,"text":"@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!","label":"negative"}
{"tweet_id":567819359255810048,"text":"@SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon","label":"negative"}
{"tweet_id":567819606904295424,"text":"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.","label":"positive"}
{"tweet_id":567820135265759232,"text":"@USAirways strikes again. @emilylyonss  I strongly suggest you live tweet your ordeal. Their media team appreciates the updates \u00f0\u0178\u02dc\u017d","label":"negative"}
{"tweet_id":567820352329523200,"text":"@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. \"Undefined error\" & 800# not working.Family of 4 don't want Cgroup! Help","label":"negative"}
{"tweet_id":567820713156943872,"text":"@SouthwestAir El Paso deals....May\u00e2\ufffd\u00a4\u00e2\ufffd\u00a4\u00e2\ufffd\u00a4\u00f0\u0178\u02dc\ufffd\u00f0\u0178\u0152\ufffd","label":"positive"}
{"tweet_id":567821166775156736,"text":"@united Call customer service and of course they just say \"theres nothing we can do\" and then offer a transfer and disconnect the line.","label":"negative"}
{"tweet_id":567822548545859587,"text":"@united well perhaps you could highlight where that is stated.  We travel between Canada & USA on United with only Nexus","label":"negative"}
{"tweet_id":567822848878968832,"text":"@united wanted to, but you cancelled my tickets.... They were too special i guess even for united.","label":"negative"}
{"tweet_id":567822865844928512,"text":"@united if your policy changed, you must advise at the time of purchase.  Same if you choose to vary it by airport!  We want a FULL refund!!","label":"negative"}
{"tweet_id":567823459276877824,"text":"@SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service","label":"negative"}
{"tweet_id":567823510245236739,"text":"@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b\/f call disconnected.","label":"negative"}
{"tweet_id":567823930985091072,"text":"@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!!","label":"negative"}
{"tweet_id":567825347439370240,"text":"@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL","label":"negative"}
{"tweet_id":567826761141985280,"text":"@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!","label":"positive"}
{"tweet_id":567826899776446464,"text":"@SouthwestAir think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama","label":"neutral"}
{"tweet_id":567827275619549184,"text":"@united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian booking on http:\/\/t.co\/aZltJhf7lv.","label":"negative"}
{"tweet_id":567827442657677313,"text":"@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport","label":"negative"}
{"tweet_id":567827498660159489,"text":"@united poor old United: never seem to get the response right :)","label":"negative"}
{"tweet_id":567827860280324096,"text":"@united can you not see the thread?","label":"negative"}
{"tweet_id":567828700726620160,"text":"@united once again your customer service rep was rude!   I asked a question and in turn got attitude.  Jane was no help.  Disgusted again!","label":"negative"}
{"tweet_id":567830505414103040,"text":"@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd.","label":"negative"}
{"tweet_id":567831075763003393,"text":"@SouthwestAir understand weather is an issue but on time canceled reinstated canceled with hardly any updates and doing nothing for me= :(","label":"negative"}
{"tweet_id":567831351195484160,"text":"@united Your MileagePlus signup page is broken.","label":"negative"}
{"tweet_id":567832153670705152,"text":"@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.","label":"positive"}
{"tweet_id":567832250110337024,"text":"@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes.","label":"negative"}
{"tweet_id":567832821013848064,"text":"@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!","label":"negative"}
{"tweet_id":567837218628362241,"text":"@JetBlue Flight 152 (N559JB) \"Here's Looking at Blue Kid\" departs @MCO enroute to @BostonLogan http:\/\/t.co\/qeaDA92MW6","label":"neutral"}
{"tweet_id":567838174816395264,"text":"@SouthwestAir Not your finest moment in Boston right now!","label":"negative"}
{"tweet_id":567839160779730944,"text":"@united We were told by United to \"carry over\/carry back\" for the refund.","label":"neutral"}
{"tweet_id":567840732305858560,"text":"@SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn\u00e2\u20ac\u2122t late.","label":"negative"}
{"tweet_id":567840923008237568,"text":"@SouthwestAir Flight 3111 (N614SW) departs @MCO enroute to Indianapolis International Airport http:\/\/t.co\/qefKFWZo7d","label":"neutral"}
{"tweet_id":567841818357964800,"text":"@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd","label":"positive"}
{"tweet_id":567841828411551744,"text":"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http:\/\/t.co\/9rAGncw2Bk","label":"positive"}
{"tweet_id":567841954484068353,"text":"@united very disappointed in CC. Purchased ticket online w\/ voucher and charge full amnt. Would not hold price after refund. Unacceptable","label":"negative"}
{"tweet_id":567842593440145408,"text":"@JetBlue knew that ... has to be done at the Gate correct? If so what time does gate open","label":"neutral"}
{"tweet_id":567843845247016960,"text":"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter.","label":"positive"}
{"tweet_id":567845500205936640,"text":"@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this.","label":"negative"}
{"tweet_id":567846970141716481,"text":"@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather","label":"positive"}
{"tweet_id":567848171155496960,"text":"@JetBlue ticket issued whilst delivering your customers.","label":"negative"}
{"tweet_id":567848716738011136,"text":"@JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official","label":"negative"}
{"tweet_id":567849102731526144,"text":"@USAirways 1 1\/2 hours on hold to customer service without anyone answering is more than ridiculous!","label":"negative"}
{"tweet_id":567849200295124992,"text":"@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http:\/\/t.co\/HaQc7GDg7c","label":"neutral"}
{"tweet_id":567849500536152064,"text":"@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?","label":"negative"}
{"tweet_id":567850537716092928,"text":"@united - I think she was having a rough moment w\/ a bad passenger from an earlier flight. Things got considerably better. Thanks!","label":"positive"}
{"tweet_id":567851275599110144,"text":"@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee","label":"negative"}
{"tweet_id":567851352249868288,"text":"@united it was an international flight, and we didn't get our new eta until we were in the air.","label":"negative"}
{"tweet_id":567851942627577856,"text":"@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold....","label":"negative"}
{"tweet_id":567852264099999744,"text":"@JetBlue Accepting #Apple Pay - Mobile Enterprise http:\/\/t.co\/Ci5cfrlqBe","label":"neutral"}
{"tweet_id":567852550512181248,"text":"@JetBlue where exactly can I leave a note","label":"negative"}
{"tweet_id":567852704980017152,"text":"@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver","label":"negative"}
{"tweet_id":567855926486667265,"text":"@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst.","label":"negative"}
{"tweet_id":567856422030942208,"text":"@SouthwestAir much respect!","label":"positive"}
{"tweet_id":567856486950576128,"text":"@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight.","label":"negative"}
{"tweet_id":567857221159297024,"text":"@USAirways flt 470 Tampa to CLT is very late gonna miss conn to BOS what can you do?","label":"negative"}
{"tweet_id":567859714169708544,"text":"@USAirways stuck in Charlotte being treated like a nobody by staff.","label":"negative"}
{"tweet_id":567860325179072512,"text":"@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours later. Now 2.5 hours delayed. Not happy.","label":"negative"}
{"tweet_id":567860775752208385,"text":"@USAirways car services to and from the hotel, food, hotel cost bc of cancellations fall on the customer with last minute notifications","label":"negative"}
{"tweet_id":567861645084631041,"text":"@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation?","label":"negative"}
{"tweet_id":567861901603901440,"text":"@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days late or the right one 3 days late. #customerservice","label":"negative"}
{"tweet_id":567861975419457537,"text":"@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.","label":"positive"}
{"tweet_id":567862628460158976,"text":"@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.","label":"positive"}
{"tweet_id":567863121479536641,"text":"@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals","label":"neutral"}
{"tweet_id":567863197341847552,"text":"@SouthwestAir Yeah, we figured it out.  Thanks.","label":"positive"}
{"tweet_id":567867090729861120,"text":"@USAirways @erickofiejones how long are billing cycles","label":"neutral"}
{"tweet_id":567871168214106113,"text":"@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http:\/\/t.co\/DH2rfUIJYP","label":"negative"}
{"tweet_id":567873801653997569,"text":"@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights","label":"negative"}
{"tweet_id":567874134174101504,"text":"@united mechanical delay occurred in Houston earlier today re: their flight to ORD","label":"negative"}
{"tweet_id":567874275388043264,"text":"@USAirways  glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.","label":"positive"}
{"tweet_id":567874505881845760,"text":"@JetBlue Received an invitation to participate in e-rewards. Is this legit from JetBlue? Just double checking bc the site looked different.","label":"neutral"}
{"tweet_id":567874858815733761,"text":"@JetBlue bag is supposedly here in Boston","label":"negative"}
{"tweet_id":567880317345771520,"text":"@united This link in your tweet goes to someone's internal email -> http:\/\/t.co\/ZksX79itdN...... Probably one of your 3rd party IT contracts","label":"neutral"}
{"tweet_id":567880416201293824,"text":"@USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???","label":"negative"}
{"tweet_id":567880900358311936,"text":"@JetBlue @Leopolds_IC  No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!","label":"positive"}
{"tweet_id":567881730490646528,"text":"@USAirways TYVM USAir, Happy Night@ <3","label":"positive"}
{"tweet_id":567885057085566977,"text":"@USAirways me too. Me too.","label":"neutral"}
{"tweet_id":567885370064506880,"text":"@JetBlue I'm disappointed my flight was canceled, mostly because I was excited to listen to the song \"I'm Blue\" while flying on JetBlue.","label":"negative"}
{"tweet_id":567886241179377664,"text":"@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.","label":"negative"}
{"tweet_id":567887623953457152,"text":"@USAirways Only the JFK baggage office is open to help re-book all of us on cancelled flight 3121 to DCA. Shameful.","label":"negative"}
{"tweet_id":567889601869668352,"text":"@united @annricord both!","label":"neutral"}
{"tweet_id":567890265416945664,"text":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http:\/\/t.co\/tynchOeLac","label":"neutral"}
{"tweet_id":567895319951835137,"text":"@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1\/2)","label":"negative"}
{"tweet_id":567895584625020928,"text":"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2\/2)","label":"positive"}
{"tweet_id":567895664769785856,"text":"@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service","label":"negative"}
{"tweet_id":567896040982069249,"text":"@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour","label":"negative"}
{"tweet_id":567897563065511936,"text":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http:\/\/t.co\/bTb4awQtln","label":"neutral"}
{"tweet_id":567897629364850689,"text":"@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer","label":"positive"}
{"tweet_id":567898499540340736,"text":"@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!","label":"negative"}
{"tweet_id":567900456460165120,"text":"@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!","label":"negative"}
{"tweet_id":567901996763602945,"text":"@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...","label":"negative"}
{"tweet_id":567903480993558528,"text":"@USAirways she just did but really how drunk does someone have to be before you stop serving them","label":"negative"}
{"tweet_id":567904873246781440,"text":"@JetBlue She claimed that she did, but I was not happy with the way I was treated.","label":"negative"}
{"tweet_id":567905267033055233,"text":"@united RTB>IAH 2\/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls","label":"negative"}
{"tweet_id":567905855653421056,"text":"@USAirways that link leads to a website that won't open on a cell phone.  Good job, shocking that your airline is folding.","label":"negative"}
{"tweet_id":567906248852533248,"text":"@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again","label":"negative"}
{"tweet_id":567907483177582592,"text":"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags.  Best airline ever.","label":"positive"}
{"tweet_id":567908796917420032,"text":"@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.","label":"positive"}
{"tweet_id":567908831545544706,"text":"@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue.","label":"negative"}
{"tweet_id":567909106553483264,"text":"@USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time","label":"negative"}
{"tweet_id":567916937679884288,"text":"@JetBlue disappointed that my flight back to boston from PR was cancelled,rebooked 4 the next day,delayed that one too, and no compensation","label":"negative"}
{"tweet_id":567919283419742210,"text":"@JetBlue, flights 1970, 1366, and 1552 will fly over after 1 am on your way into @BostonLogan - mind taking ocean approach so we can sleep?","label":"neutral"}
{"tweet_id":567919391515348992,"text":"@united Where are my bags!!!  They weren't in LAX like your promised.  9 out of 10 things today were a mess today because of you.","label":"negative"}
{"tweet_id":567920067364540416,"text":"@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol","label":"negative"}
{"tweet_id":567921295473512448,"text":"@USAirways not even on your dime and free tickets.  #worsttraveldayever","label":"negative"}
{"tweet_id":567924107183915009,"text":"@united you guys have such big hearts.. keep up the good work","label":"positive"}
{"tweet_id":567930900731854848,"text":"@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed.","label":"negative"}
{"tweet_id":567931026686767104,"text":"@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.","label":"negative"}
{"tweet_id":567931567881875457,"text":"@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless","label":"positive"}
{"tweet_id":567938175634702336,"text":"@United @UnitedAirlines and the hits keep on coming. http:\/\/t.co\/44ZHmfDIW6 #unitedfail #unitedwithivy","label":"negative"}
{"tweet_id":567939727023673344,"text":"@united how come I have no baggage updates.","label":"negative"}
{"tweet_id":567940050186604545,"text":"@united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.","label":"negative"}
{"tweet_id":567949332395249664,"text":"@united ok, I have that, pretty sure I had it before too but will wait and see what happens....","label":"negative"}
{"tweet_id":567950122245623808,"text":"@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?","label":"negative"}
{"tweet_id":567969619849265153,"text":"@USAirways I appreciate the hard work. Still, I gave up after >hour. @dsearls","label":"negative"}
{"tweet_id":567972174398689280,"text":"@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken\/stolen since I couldn't carry them on plane or lock bag.","label":"negative"}
{"tweet_id":567980868997763072,"text":"@JetBlue to End Partnership with American Express - http:\/\/t.co\/WhuFmI2Ytd http:\/\/t.co\/fbTEMFwRsP","label":"neutral"}
{"tweet_id":567999609248858112,"text":"@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks","label":"neutral"}
{"tweet_id":568002085888897025,"text":"@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves.","label":"negative"}
{"tweet_id":568005542997860352,"text":"@united How long can I expect the formal response to take?","label":"neutral"}
{"tweet_id":568008802865274880,"text":"@JetBlue its always a pleasure \u00e2\u02dc\u00ba\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":568011935347838977,"text":"@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in \u00f0\u0178\u2021\u00ba\u00f0\u0178\u2021\u00b8 @FreyaBevan_Fund \u00f0\u0178\u2019\u2014 \u00f0\u0178\u017d\u20ac \u00f0\u0178\u2019\u2014","label":"neutral"}
{"tweet_id":568013199599120384,"text":"@USAirways  please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.","label":"negative"}
{"tweet_id":568014567089029120,"text":"@SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http:\/\/t.co\/p6r5rt5Ow5","label":"neutral"}
{"tweet_id":568017135236022273,"text":"@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time.","label":"negative"}
{"tweet_id":568020431036420096,"text":"@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!","label":"negative"}
{"tweet_id":568025019068108800,"text":"@JetBlue they say they have no update. I don't work I don't get paid.  Jet blue has my money but no flight. Argh!","label":"negative"}
{"tweet_id":568027698452426752,"text":"@USAirways I totally understand the weather. Just frustrated. Thanks!","label":"positive"}
{"tweet_id":568028497001590784,"text":"@JetBlue @drwinston001 I think we'll need a selfie as proof...","label":"neutral"}
{"tweet_id":568030057769410560,"text":"@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now","label":"negative"}
{"tweet_id":568031723004555264,"text":"@JetBlue just a heads up, this page no longer exists http:\/\/t.co\/NsJWVTTjGo","label":"negative"}
{"tweet_id":568035844088590336,"text":"@usairways #usairways #unacceptable #holdtime REALLY?! http:\/\/t.co\/UPp41AbxrQ","label":"negative"}
{"tweet_id":568036279989858304,"text":"@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings","label":"positive"}
{"tweet_id":568037433503145984,"text":"@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.","label":"negative"}
{"tweet_id":568037842838024192,"text":"@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. \u00f0\u0178\u017d\u2030\u00f0\u0178\u017d\u2030\u00f0\u0178\u017d\u2030","label":"positive"}
{"tweet_id":568037880859222016,"text":"@united sorry to hear outsourcing plan. Boise is best staff\/cust service in the country. #boise","label":"positive"}
{"tweet_id":568039715699609600,"text":"@USAirways last name Pordes","label":"neutral"}
{"tweet_id":568041161652342784,"text":"@JetBlue is I can't make changes on the website am I still charged 25 dollars for using phone","label":"negative"}
{"tweet_id":568042973688139777,"text":"@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.","label":"negative"}
{"tweet_id":568045665185452032,"text":"@JetBlue Social Media Takes Flight with Fly #LikeAGirl - What brand lesson can we learn?  #SMM #Brand  https:\/\/t.co\/nTGl2WnQVM","label":"neutral"}
{"tweet_id":568046603916996609,"text":"@united Couldn't use the confirmed upgd cert you gave me b\/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?","label":"negative"}
{"tweet_id":568046797475553280,"text":"@USAirways now over 2 hrs. Can't wait anymore. 2 hrs for nothing. Now what?? #frustrated #USAirways http:\/\/t.co\/BuwjTVUWKM","label":"negative"}
{"tweet_id":568052343922507776,"text":"@SouthwestAir Thanks I just sent a DM with this info.","label":"neutral"}
{"tweet_id":568052354525696000,"text":"@SouthwestAir when will you be accepting reservations past August 7?","label":"negative"}
{"tweet_id":568053242426470401,"text":"@USAirways this is got to be the worst service I've ever seen with an airline. 3 cancelled flights. Rude employees. Currently flight delayed","label":"negative"}
{"tweet_id":568053732929359872,"text":"@SouthwestAir Landed in Nashville! Thanks for taking care of us! http:\/\/t.co\/RYXbPLgMnK","label":"positive"}
{"tweet_id":568054377421901824,"text":"@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?","label":"negative"}
{"tweet_id":568054514617622528,"text":"@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate","label":"negative"}
{"tweet_id":568057226776219648,"text":"@united 1627 to Montego Bay going back to gate bc 1person was late? Awful service for all of who came on time!!","label":"negative"}
{"tweet_id":568057232392380416,"text":"@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!","label":"negative"}
{"tweet_id":568057887223894016,"text":"@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address.","label":"neutral"}
{"tweet_id":568063784318832640,"text":"@united UA6255 delayed out of #winnipeg because the plane was \"frozen\"! #fail Will I make my connection on UA1059? #tightconnection #Denver","label":"negative"}
{"tweet_id":568064005048152065,"text":"@JetBlue you're killing me now. :-) You got me! #smitten #trueblue","label":"positive"}
{"tweet_id":568064972086906880,"text":"@USAirways \nThis is how vacations get cancelled been on hold \u00e2\u00a4\u00b5for 40+ minutes still havent talked to anyone. #failure http:\/\/t.co\/ef4P0HISHb","label":"negative"}
{"tweet_id":568066292114001921,"text":"@USAirways is useless airways. Day 2 trying to get home on standby as a result of their cancellation. #USAirways","label":"negative"}
{"tweet_id":568066302818058240,"text":"@SouthwestAir Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?","label":"negative"}
{"tweet_id":568066878192508928,"text":"@SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!","label":"neutral"}
{"tweet_id":568068509613178880,"text":"@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!","label":"negative"}
{"tweet_id":568068513224654848,"text":"@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route \nhttp:\/\/t.co\/6RLz0EBk2X via @usatoday","label":"neutral"}
{"tweet_id":568069437506641920,"text":"@SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday","label":"negative"}
{"tweet_id":568072770103308288,"text":"@USAirways thanks :)","label":"positive"}
{"tweet_id":568073860911927296,"text":"@USAirways My flight was delayed and rerouted, and not so much as a \"sorry for your inconvenience\" from the check-in agent? #notimpressed","label":"negative"}
{"tweet_id":568075679008468992,"text":"@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. \u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\u00ad","label":"negative"}
{"tweet_id":568076919146557440,"text":"@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.","label":"negative"}
{"tweet_id":568077464892628993,"text":"@SouthwestAir No I have not.","label":"negative"}
{"tweet_id":568078967602860032,"text":"@united You please do not burn my dreams !!!  #burningman tickets sales today.","label":"neutral"}
{"tweet_id":568079633998086144,"text":"@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg.","label":"negative"}
{"tweet_id":568080078875324416,"text":"@USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies.","label":"negative"}
{"tweet_id":568081401053974528,"text":"@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had","label":"negative"}
{"tweet_id":568082817562898432,"text":"@SouthwestAir Thank you thank you thank you","label":"positive"}
{"tweet_id":568084748020649984,"text":"@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw","label":"neutral"}
{"tweet_id":568085636592349184,"text":"@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united","label":"negative"}
{"tweet_id":568085714744684544,"text":"@SouthwestAir you're the best","label":"positive"}
{"tweet_id":568085970983251968,"text":"@SouthwestAir @love_dragonss LAUREN IM SCREAMING","label":"positive"}
{"tweet_id":568088470712950784,"text":"@united another week has passed and I hoped that I would have had a response by now","label":"negative"}
{"tweet_id":568088989820792832,"text":"@SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?","label":"negative"}
{"tweet_id":568089253424594944,"text":"@USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?","label":"neutral"}
{"tweet_id":568090924141703169,"text":"@united ha, this happened 10 years ago. i haven't flown with you since.","label":"neutral"}
{"tweet_id":568091027774545920,"text":"@JetBlue I\u00e2\u20ac\u2122m getting an \u00e2\u20ac\u0153it depends\u00e2\u20ac\ufffd vibe. Fair enough!","label":"neutral"}
{"tweet_id":568093497431101440,"text":"@SouthwestAir I have a flight to Vegas coming up soon, but haven\u00e2\u20ac\u2122t received any drink tickets lately. Can you help me out?","label":"neutral"}
{"tweet_id":568094342302322688,"text":"@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.","label":"positive"}
{"tweet_id":568094548141977600,"text":"@JetBlue its a wonderful thing!","label":"positive"}
{"tweet_id":568094839063089153,"text":"@united its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for cancelling. Atleast let me keep the credit damn","label":"negative"}
{"tweet_id":568095623875964928,"text":"@SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity","label":"neutral"}
{"tweet_id":568095956866093057,"text":"@united if I have credit from a flight I cancelled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date?","label":"neutral"}
{"tweet_id":568096554638159872,"text":"@SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.","label":"negative"}
{"tweet_id":568098794031714304,"text":"@JetBlue is the greatest airline ever \u00f0\u0178\u2019\u2022\u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00f0\u0178\u2019\u00ba #TrueBluePoints #jetbluemember","label":"positive"}
{"tweet_id":568100000418250752,"text":"@united what do you think missing meetings is worth?  A flight voucher?  I fly all the time, so what would make it right?","label":"negative"}
{"tweet_id":568100858954522625,"text":"@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies","label":"negative"}
{"tweet_id":568101162672500736,"text":"@JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy","label":"negative"}
{"tweet_id":568102187294973952,"text":"@SouthwestAir it's the poor customer service that I have a problem with!!!!!","label":"negative"}
{"tweet_id":568102228587884545,"text":"@USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue \/  next flight in 10 hrs","label":"negative"}
{"tweet_id":568103931307405312,"text":"@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200","label":"positive"}
{"tweet_id":568104519633993728,"text":"@VirginAmerica adds Austin-Dallas Love Field route. http:\/\/t.co\/XWJoL55FLH http:\/\/t.co\/Y8AOrMfkaC","label":"neutral"}
{"tweet_id":568104744025268224,"text":"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information.","label":"negative"}
{"tweet_id":568104907384832000,"text":"@JetBlue  I'm game if you're buying!!  ;)","label":"neutral"}
{"tweet_id":568106783241211904,"text":"@USAirways your agent did not say","label":"negative"}
{"tweet_id":568106916897034241,"text":"@USAirways not patient - originally 11:51 and now 4:41.","label":"negative"}
{"tweet_id":568107310117212161,"text":"@USAirways do families no longer get early boarding with young kids?  American, your new parent, gives it to us...","label":"negative"}
{"tweet_id":568108322924191744,"text":"@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?","label":"positive"}
{"tweet_id":568108822360760320,"text":"@SouthwestAir Are you announcing any more winners to the #DestinationDragons @Imaginedragons  show @VelourLive in UTAH this weekend? #Lucky","label":"neutral"}
{"tweet_id":568108968867819520,"text":"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http:\/\/t.co\/FRhuXiB8II","label":"neutral"}
{"tweet_id":568109390026448896,"text":"@JetBlue you respond to my friend @LisaPal but you can't respond directly to me","label":"negative"}
{"tweet_id":568109598034554880,"text":"@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system","label":"negative"}
{"tweet_id":568110846057975808,"text":"@southwestair. So important to accept others for who they are. #SWADiversity","label":"neutral"}
{"tweet_id":568112409841238016,"text":"@usairways That is appreciated.  However, the system tells you call back later then ends the call.  No need to reply, thanks.","label":"negative"}
{"tweet_id":568114056034324480,"text":"@USAirways that's ok, just know that I'll most likely never book with you again","label":"negative"}
{"tweet_id":568115075266973696,"text":"@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. \u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":568115829616861184,"text":"@JetBlue so I don't know confirmation number or the names of the flight attendants and supervisor","label":"neutral"}
{"tweet_id":568115928044404736,"text":"@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing.","label":"positive"}
{"tweet_id":568116430966648833,"text":"@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR.","label":"negative"}
{"tweet_id":568117268254568448,"text":"@USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets?","label":"neutral"}
{"tweet_id":568121535233458176,"text":"@USAirways she also appreciated having her very own hashtag! :) #lucycat","label":"positive"}
{"tweet_id":568124226135130112,"text":".@USAirways thanks!","label":"positive"}
{"tweet_id":568124227641065472,"text":"@SouthwestAir When does the new schedule open that takes us past 10\/31?","label":"neutral"}
{"tweet_id":568124733851443200,"text":"@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!","label":"positive"}
{"tweet_id":568126621611372545,"text":"@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is \"I don't really know what happened\"","label":"negative"}
{"tweet_id":568127434173878272,"text":"@JetBlue I do follow you!","label":"neutral"}
{"tweet_id":568128904260685824,"text":"@usairways would it kill you to let me put my tsaprecheck number on my reservation?","label":"negative"}
{"tweet_id":568129652625158147,"text":"@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!","label":"negative"}
{"tweet_id":568134058242400256,"text":"@USAirways thanks!  Can you help remind the agents it's ok?  Ps. Heard rumors of a streaming wifi TV\/movie service you might be installing","label":"positive"}
{"tweet_id":568134243177463815,"text":"@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience","label":"negative"}
{"tweet_id":568134503987851264,"text":"@SouthwestAir Is the 1,750 bonus at 1800Flowers still on or did it expire 2\/14\/15?","label":"neutral"}
{"tweet_id":568138996112445440,"text":"@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?","label":"negative"}
{"tweet_id":568139144515313664,"text":"@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport","label":"negative"}
{"tweet_id":568139479237525505,"text":"@USAirways only to come home a day late to find out you guys have lost my luggage","label":"negative"}
{"tweet_id":568140722240512001,"text":"@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2\/3)","label":"negative"}
{"tweet_id":568142922031501312,"text":"@USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel & I've submitted twice online","label":"negative"}
{"tweet_id":568143658089717761,"text":"@united offered me a voucher to switch flights. Now voucher offer doesn\u00e2\u20ac\u2122t exist & the gate agent switched me to a delayed flight!","label":"negative"}
{"tweet_id":568146404784209920,"text":"@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.","label":"negative"}
{"tweet_id":568148009722073089,"text":"@SouthwestAir Denver to Phoenix, I think we're finally getting ready to take off.","label":"neutral"}
{"tweet_id":568150818572144640,"text":"@USAirways had 2 cancel my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again","label":"negative"}
{"tweet_id":568153752533733376,"text":"@USAirways how does that help me when I get no response from there??? #usairwayssucks","label":"negative"}
{"tweet_id":568155246616121344,"text":"Bingo! \u00e2\u20ac\u0153@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR\u00e2\u20ac\ufffd","label":"positive"}
{"tweet_id":568160511264571392,"text":"@SouthwestAir pls help me get this resolved & reimbursement made.  gracias, rico; pls send me private msg with phone number or email address","label":"negative"}
{"tweet_id":568160713170149376,"text":"@USAirways thanks for giving away my seat. Another fine job! http:\/\/t.co\/r7ibqr4CYd","label":"positive"}
{"tweet_id":568162054206435328,"text":"@JetBlue Airways Corporation Registers High Short Interest - Wall Street Pulse http:\/\/t.co\/hXSnv7fbbh","label":"neutral"}
{"tweet_id":568164374248067072,"text":"@united this may be the last time I fly your airline.","label":"negative"}
{"tweet_id":568165058229997569,"text":"@USAirways this made me have to cancel my car reservation and it came out to more money...why did you reschedule a time without the crew?","label":"negative"}
{"tweet_id":568165349004316672,"text":"@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting cancelled--Thor hates you","label":"negative"}
{"tweet_id":568166390873653248,"text":"@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.","label":"negative"}
{"tweet_id":568166403246850050,"text":"I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united","label":"negative"}
{"tweet_id":568167414493532161,"text":"@USAirways \"admirals club\" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!","label":"negative"}
{"tweet_id":568167900919382017,"text":"@united - my son left his tablet on plane.  Am out of country and can not call easily.  Is there an email to contact?","label":"negative"}
{"tweet_id":568168661732724736,"text":"@united well, thanks for not charging me for switching my two cancelled flights anyway. That was pretty nice. #stillmakingmepoorthough","label":"positive"}
{"tweet_id":568170119664443393,"text":"@USAirways #USAirways So my flight was late getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR","label":"negative"}
{"tweet_id":568172001300340736,"text":"@SouthwestAir I am trying to book another flight and apply my credits that I had from another flight but I can't find them.","label":"negative"}
{"tweet_id":568172923531481088,"text":"@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.\u00f0\u0178\u0152\u00b4","label":"positive"}
{"tweet_id":568174745293709313,"text":"@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.","label":"negative"}
{"tweet_id":568177098038349825,"text":"@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.","label":"positive"}
{"tweet_id":568177882620661760,"text":"@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http:\/\/t.co\/xZY7pHKFGR","label":"negative"}
{"tweet_id":568178085415092226,"text":"@USAirways just lost a faithful customer.","label":"negative"}
{"tweet_id":568178422175948801,"text":"@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !","label":"positive"}
{"tweet_id":568180264914051072,"text":"@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!","label":"positive"}
{"tweet_id":568180525644398593,"text":"@united #1007 Houston-Bogota with an engine problem, mechanics trying to \"fix\" the problem, safety first, better to change the plane","label":"negative"}
{"tweet_id":568182386409607168,"text":"@SouthwestAir So far so good! http:\/\/t.co\/16c9ex79Rk","label":"positive"}
{"tweet_id":568183277774868480,"text":"@SouthwestAir Do you anticipate any cancellations for flights out of Nashville tomorrow? Thank you!","label":"neutral"}
{"tweet_id":568186350219821057,"text":"@JetBlue need flight to ATH from PDX. Do you coordinate with other airlines?","label":"neutral"}
{"tweet_id":568186803930464256,"text":"@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home\/family","label":"positive"}
{"tweet_id":568187636449472513,"text":"@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy","label":"negative"}
{"tweet_id":568187959276646401,"text":"@USAirways the later flight to Charleston is leaving before the flight scheduled earlier.  That's so wrong","label":"negative"}
{"tweet_id":568188415524642816,"text":"@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good","label":"negative"}
{"tweet_id":568189029478481920,"text":"@JetBlue Left my coat on flight 453 this morning in overhead bin.  Reported seat 12A, but I was 11A.  Thx.  Ticket 2792125083854","label":"neutral"}
{"tweet_id":568189531033174016,"text":"@VirginAmerica great. Well deserved.","label":"positive"}
{"tweet_id":568190276990140417,"text":"@united PTY to PIT via IAH","label":"neutral"}
{"tweet_id":568191101087019008,"text":"@SouthwestAir Please update your website","label":"negative"}
{"tweet_id":568191343769620480,"text":"@JetBlue I would go to Italy to visit my relatives and see the house my dad left when he passed.","label":"neutral"}
{"tweet_id":568191654986792960,"text":"@united @parryaftab done thnx","label":"positive"}
{"tweet_id":568192010789777408,"text":"@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223","label":"positive"}
{"tweet_id":568192660923666433,"text":"@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!","label":"negative"}
{"tweet_id":568192942088843264,"text":"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline","label":"positive"}
{"tweet_id":568193817943257088,"text":"@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Canceled our flight to NJ","label":"negative"}
{"tweet_id":568194427904069632,"text":"@USAirways I appreciate that you actually monitor Twitter, so please  pass along my feedback. I've tried calling about 15 times in 4 days :(","label":"negative"}
{"tweet_id":568195153464143872,"text":"\u00e2\u20ac\u0153@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help rebooking?\u00e2\u20ac\ufffd\n\n\u00f0\u0178\u2018\u017d","label":"neutral"}
{"tweet_id":568195292803129345,"text":"@VirginAmerica this is too cool!  Never been on ur planes but now I will!!","label":"positive"}
{"tweet_id":568195569350549504,"text":"@JetBlue, my dads vacation to SXM got delayed a day because of @AmericanAir shoddy service. Earliest FLL > SXM flight? trying to hep him out","label":"negative"}
{"tweet_id":568200385849995264,"text":"@united It was quite enjoyable. \u00f0\u0178\u02dc\u0160 \n\nExcept now he's stuck on the runway in Houston. \u00f0\u0178\u02dc\u2022","label":"negative"}
{"tweet_id":568201002731622400,"text":"@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS?  Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.","label":"negative"}
{"tweet_id":568202287216234496,"text":"@JetBlue Tried...considerable confusion...no announcement...no sign updates","label":"negative"}
{"tweet_id":568202482746335232,"text":"@JetBlue It's absolute madness in the west, but tell me who you like between @memgrizz @warriors @spurs and @okcthunder","label":"neutral"}
{"tweet_id":568204042964332544,"text":"@united thnx","label":"positive"}
{"tweet_id":568204808122974209,"text":"@united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me?","label":"negative"}
{"tweet_id":568204964742496256,"text":"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!","label":"positive"}
{"tweet_id":568205181990637568,"text":"@JetBlue #jetblue #sofly #wish #firststari seetonight http:\/\/t.co\/pyJAoayNx6","label":"neutral"}
{"tweet_id":568206634758983681,"text":"@JetBlue u suck Big Donkey Balls!","label":"negative"}
{"tweet_id":568208027775569920,"text":"@USAirways I wish we were on our way. Now there's a problem w\/de-icing.Three & 1\/2 hour delay so far & sill not sure if we'll be taking off.","label":"negative"}
{"tweet_id":568210483959836672,"text":"@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.","label":"neutral"}
{"tweet_id":568210563991363584,"text":"@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed","label":"negative"}
{"tweet_id":568210928484913152,"text":"@USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3\/19 - can someone please help! @WallStSlumLord @PKG49","label":"neutral"}
{"tweet_id":568212796422406144,"text":"@SouthwestAir thank u for not leaving me \n@me nice job running thru the airport to catch your connecting flight","label":"positive"}
{"tweet_id":568214651336396801,"text":"@JetBlue Statement on #Lufthansa Incentive Offer - Digital Journal http:\/\/t.co\/GqP69g9ZGW","label":"neutral"}
{"tweet_id":568215628890411009,"text":"@JetBlue If there's a schedule change on my tix, can you change the the destination airport to a sister airport (like EWR and JFK)?","label":"neutral"}
{"tweet_id":568215917894737920,"text":"@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change","label":"neutral"}
{"tweet_id":568216411404808192,"text":"@USAirways Your software is broken. \"Call Customer Support\" is not the fix. Like I said earlier, yell at your developers.","label":"negative"}
{"tweet_id":568216890918637568,"text":"@SouthwestAir I am going to stop flying with you.  Delays everytime.  This time due to paperwork?","label":"negative"}
{"tweet_id":568218389619077121,"text":"@USAirways ice cream up front! Solid","label":"positive"}
{"tweet_id":568219901359460353,"text":"@USAirways why no ground crew at DCA when we're already late arriving #evenlater","label":"negative"}
{"tweet_id":568221088750161920,"text":"@JetBlue They told us 10 minutes almost 40 minutes ago.","label":"negative"}
{"tweet_id":568222090769379328,"text":"@USAirways so what is the  difference between canceling and rebooking - will that help me avoid a change fee?","label":"neutral"}
{"tweet_id":568225310753353728,"text":"@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA\/#BA. @AmericanAir @British_Airways","label":"neutral"}
{"tweet_id":568226026209341441,"text":"@united i now see it's 72 hours. Thanks","label":"neutral"}
{"tweet_id":568229659810209792,"text":"@SouthwestAir today you sporadically changed my flight departure 5 times & left two hours late. Uncharacteristic of u http:\/\/t.co\/TXhYJ40llG","label":"negative"}
{"tweet_id":568231529823891456,"text":"@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here.","label":"positive"}
{"tweet_id":568231742449922049,"text":"@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.","label":"negative"}
{"tweet_id":568234955672694784,"text":"@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me","label":"negative"}
{"tweet_id":568234992557527040,"text":"@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)","label":"positive"}
{"tweet_id":568235890205532160,"text":"@USAirways please follow me so I can DM you about something","label":"neutral"}
{"tweet_id":568236000390082560,"text":"@united was in the air. Just DMd you","label":"neutral"}
{"tweet_id":568237879337422848,"text":"@JetBlue u cool","label":"positive"}
{"tweet_id":568238227791822850,"text":"@united thanks","label":"positive"}
{"tweet_id":568241367396192256,"text":"@united I have flights that don't appear to have been applied to my MileagePlus account. Can you help?","label":"neutral"}
{"tweet_id":568243352258236416,"text":"@SouthwestAir if a passngr requires wheelchair to gt on plane then sits in an exit row, wld they b physically capable to help in emergency?","label":"neutral"}
{"tweet_id":568244170848137217,"text":"@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever","label":"negative"}
{"tweet_id":568245558919503872,"text":"@USAirways : its just a very bad customer service experience\/\/ can you help","label":"negative"}
{"tweet_id":568245800788221953,"text":"@USAirways Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation","label":"negative"}
{"tweet_id":568246970126438400,"text":"@USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?","label":"neutral"}
{"tweet_id":568247480023961600,"text":"@USAirways lost our luggage. #yay","label":"negative"}
{"tweet_id":568247978835578880,"text":"@SouthwestAir heard you are saving 30k a year on fuel not carrying around those skymall's #ripskymall","label":"neutral"}
{"tweet_id":568248950450311169,"text":"@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.","label":"negative"}
{"tweet_id":568250311455981570,"text":"@USAirways #flight4592 LET US OFF THIS PLANE!!!  please go to a gate.  This is absurd.","label":"negative"}
{"tweet_id":568255550070362113,"text":"@united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!","label":"negative"}
{"tweet_id":568256684642213888,"text":"@JetBlue is it your standard protocol to call security onto a plane for a crying baby?","label":"negative"}
{"tweet_id":568258545772335104,"text":"@united that's of course in lax","label":"neutral"}
{"tweet_id":568258726668443648,"text":"@USAirways : i was told my ticket expired but  i never recvd any notice  before it expired .This sucks.i paid 40k miles & $125 for the tckt","label":"negative"}
{"tweet_id":568261172610220033,"text":"@united what you did was illegal and a breach of contract. I will be in touch but not through your \"customer feedback\"","label":"negative"}
{"tweet_id":568265016253628416,"text":"@USAirways I didn't cancel my flight, you did. Than you loved me to another flight and forgot my bags","label":"negative"}
{"tweet_id":568265355115814913,"text":"@USAirways thank you. We filled out a claim and hope to have the bags tomorrow.","label":"positive"}
{"tweet_id":568265475114663936,"text":"@united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air!","label":"negative"}
{"tweet_id":568269180153274368,"text":"@SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias","label":"neutral"}
{"tweet_id":568269372151734273,"text":"@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.","label":"negative"}
{"tweet_id":568271741207891968,"text":"@united I would have made it if you hadn't already booked me on another flight and canceled my original reservation.","label":"negative"}
{"tweet_id":568273310347165696,"text":"@USAirways Will do :)","label":"positive"}
{"tweet_id":568276647885086720,"text":"@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW...","label":"neutral"}
{"tweet_id":568279994876571649,"text":"@VirginAmerica Your planes are really pretty. Just thought u should know that. :)","label":"positive"}
{"tweet_id":568280527305715712,"text":"@united done as requested.","label":"neutral"}
{"tweet_id":568281631443841024,"text":"@united Okay, thank you both.","label":"neutral"}
{"tweet_id":568284092707401728,"text":"@SouthwestAir @flightspots about time! #mobileboarding is a must!","label":"neutral"}
{"tweet_id":568302985802956800,"text":"@united ok. Can I DM you the info?","label":"neutral"}
{"tweet_id":568332024802447361,"text":"@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!","label":"negative"}
{"tweet_id":568351842217947136,"text":"@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...","label":"negative"}
{"tweet_id":568352500748849153,"text":"@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again...","label":"negative"}
{"tweet_id":568352692466278400,"text":"@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.","label":"negative"}
{"tweet_id":568353091407495168,"text":"@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think\/do now?","label":"negative"}
{"tweet_id":568355672225673216,"text":"@united that's fine. I'll take them.","label":"positive"}
{"tweet_id":568356641877446656,"text":"@united - handed a slip of paper,&said to call 1800#. Have called 2x\/day trying to get it sent, still @ layover airport.Have that ref # tho.","label":"negative"}
{"tweet_id":568364437599436800,"text":"@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http:\/\/t.co\/FVUdmh27pF @TheNationalUAE","label":"neutral"}
{"tweet_id":568364870757797888,"text":"@SouthwestAir are passengers automatically rebooked on other flights if original is canceled for weather etc?","label":"neutral"}
{"tweet_id":568364889280020481,"text":"@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.","label":"negative"}
{"tweet_id":568366109461606400,"text":"@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting","label":"negative"}
{"tweet_id":568377318822912000,"text":"@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.","label":"negative"}
{"tweet_id":568377392420356096,"text":"@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!","label":"positive"}
{"tweet_id":568380302114086912,"text":"@united EWR ppl told me to call 1800#, have 2x\/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated.","label":"negative"}
{"tweet_id":568383500530769920,"text":"@USAirways understood and so does us airways.  Getting through tsa is the problem","label":"negative"}
{"tweet_id":568384147464568834,"text":"@USAirways i hate you","label":"negative"}
{"tweet_id":568385303267782656,"text":"@united Hi, booked a flight yesterday and received an email w\/ confirmation number but today I got this error \"no active flight segments\"","label":"neutral"}
{"tweet_id":568389719093940224,"text":"@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.\u00f0\u0178\u02dc\u00ad","label":"negative"}
{"tweet_id":568391392528969730,"text":"@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly","label":"positive"}
{"tweet_id":568397140977979392,"text":"@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.","label":"negative"}
{"tweet_id":568397976110010368,"text":"I appreciate the reply. RT @SouthwestAir: @luxclark We\u00e2\u20ac\u2122re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB","label":"positive"}
{"tweet_id":568401416982806528,"text":"@JetBlue I would go to Dallas to see my grand baby that I miss so much. I feel like a piece of my heart is there.","label":"neutral"}
{"tweet_id":568402562107498497,"text":"@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http:\/\/t.co\/FRd0cAy6DA","label":"neutral"}
{"tweet_id":568409651466899457,"text":"@USAirways any chance of making #561?","label":"neutral"}
{"tweet_id":568411114448523264,"text":"@USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883)","label":"negative"}
{"tweet_id":568412555045179393,"text":"@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet.  Promises are free.","label":"negative"}
{"tweet_id":568414872578465792,"text":"@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!","label":"negative"}
{"tweet_id":568417913914441728,"text":"@USAirways phone support rebooked but orig flt was late. Made it!","label":"negative"}
{"tweet_id":568418531777355776,"text":"@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the \u00e2\u02dc\u20ac\u00ef\u00b8\ufffd& races in Daytona","label":"negative"}
{"tweet_id":568421124201017345,"text":"@SouthwestAir  do you know where my plane is coming from?  I'm on SW flight 4464 from RSW to MKE","label":"neutral"}
{"tweet_id":568423284401836032,"text":"@JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name","label":"negative"}
{"tweet_id":568423886762569728,"text":"@JetBlue just mine sadly.. But yea the fly fi is awesome","label":"positive"}
{"tweet_id":568424307031805952,"text":"@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?","label":"negative"}
{"tweet_id":568424704597467137,"text":"@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock","label":"positive"}
{"tweet_id":568424902287446016,"text":"@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?","label":"negative"}
{"tweet_id":568425272304934912,"text":"@JetBlue = WORST. Booked in Oct. w\/ email confirm & NEVER INFORMED cancellation. Instructed \"to mail written letter\" http:\/\/t.co\/c7Kzbvf8h8","label":"negative"}
{"tweet_id":568425317028610049,"text":"@SouthwestAir Thanks! Will do","label":"neutral"}
{"tweet_id":568425693828132864,"text":"@JetBlue okay awesome! Thank you!","label":"positive"}
{"tweet_id":568426494554480640,"text":"@JetBlue definitely!","label":"positive"}
{"tweet_id":568427566916345856,"text":"@SouthwestAir Please bring back RDU to FLL direct route!  I noticed it is missing starting in late August!  The flights are always packed!","label":"neutral"}
{"tweet_id":568427870055305216,"text":"@JetBlue thank you will do!! You guy are awesome!","label":"positive"}
{"tweet_id":568429677779365888,"text":"@VirginAmerica gave a credit for my late flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!","label":"positive"}
{"tweet_id":568431120032915457,"text":"@JetBlue ruining vacations left and right. Who would have thought an airline can cancel tickets without telling the buyer","label":"negative"}
{"tweet_id":568432390957355008,"text":"@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http:\/\/t.co\/5ZNMwxDI9U","label":"positive"}
{"tweet_id":568433301880479746,"text":"@JetBlue would have been good to know months ago that you cancelled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain","label":"negative"}
{"tweet_id":568433431471886336,"text":"@united I'm not booked on a 1:30 return flight..","label":"negative"}
{"tweet_id":568434004732416001,"text":"@SouthwestAir Southwest is definitely my favorite airline to fly! :D","label":"positive"}
{"tweet_id":568434328943915009,"text":"@SouthwestAir Hi Guys good morning how are you doing","label":"positive"}
{"tweet_id":568435434964938752,"text":"@SouthwestAir MAC computer left on BWI to LA flight on 14th.  Reward for recovery; info important to owner.#HELP #passengers #honesty","label":"neutral"}
{"tweet_id":568436061959028736,"text":"@SouthwestAir would you be willing to help me surprise my bestfriend with tickets to go see @Imaginedragons? #DestinationDragons Gracias!","label":"neutral"}
{"tweet_id":568436267702071296,"text":"@SouthwestAir used to exclusively fly SW, but lately, direct flights & cheaper costs have me switched. \u00f0\u0178\u02dc\u201d why...so... few...direct...flights?","label":"negative"}
{"tweet_id":568436613384155136,"text":"@JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain","label":"negative"}
{"tweet_id":568437120966258688,"text":"@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.","label":"neutral"}
{"tweet_id":568437634835595264,"text":"@SouthwestAir For my Grandma Ella's 80th, she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.","label":"neutral"}
{"tweet_id":568438142673555457,"text":"@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!","label":"negative"}
{"tweet_id":568438257454682112,"text":"@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...","label":"negative"}
{"tweet_id":568440180769746946,"text":"@JetBlue Thanks! I just sent a few DMs.","label":"neutral"}
{"tweet_id":568441899402584064,"text":"@SouthwestAir I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate.","label":"neutral"}
{"tweet_id":568441968327573504,"text":"@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail","label":"negative"}
{"tweet_id":568442077400436736,"text":"@JetBlue traveling w\/ a rifle for a hunting trip, can a pistol be in the same large rifle case too? Wasn't clear in freq asked questions","label":"neutral"}
{"tweet_id":568442965661761536,"text":"@JetBlue That's why I love JetBlue! #truebluemember4life","label":"positive"}
{"tweet_id":568443742610305024,"text":"@SouthwestAir please please please choose me to go see @Imaginedragons   #DestinationDragons","label":"neutral"}
{"tweet_id":568443892569235457,"text":"@JetBlue great flight and crew! Flight 51 from BOS to MCO","label":"positive"}
{"tweet_id":568444017106690048,"text":"@USAirways thank you","label":"positive"}
{"tweet_id":568444029257584640,"text":"@USAirways \u00f0\u0178\u02dc\u201a. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.","label":"negative"}
{"tweet_id":568444328873467905,"text":"@united what a joke. Hang up on customers!!","label":"negative"}
{"tweet_id":568446993548206081,"text":"@SouthwestAir @FortuneMagazine. I'm flying on one right this minute","label":"neutral"}
{"tweet_id":568447062976524288,"text":"@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!","label":"negative"}
{"tweet_id":568447937929289729,"text":"@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting","label":"negative"}
{"tweet_id":568452186977361921,"text":"\u00e2\u20ac\u0153@VirginAmerica: @KarinSLee Of course. Have fun celebrating!\u00e2\u20ac\ufffd Thanks! Happy Chinese New Year!","label":"positive"}
{"tweet_id":568453042816868352,"text":"@SouthwestAir adding direct flights from #Columbus to #Oakland, @BostonLogan \nhttp:\/\/t.co\/p8Vcz4XTHM via @DispatchAlerts","label":"neutral"}
{"tweet_id":568453818335129601,"text":"@SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!","label":"neutral"}
{"tweet_id":568454051144339456,"text":"@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.","label":"negative"}
{"tweet_id":568456844429160448,"text":"@united There is only one club at LAX  - in terminal 7 across from gate 71","label":"neutral"}
{"tweet_id":568458157703499776,"text":"@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.","label":"negative"}
{"tweet_id":568458513636134913,"text":"@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone.  This sucks!","label":"negative"}
{"tweet_id":568458701046050816,"text":"@united you need to follow me I order for me to DM....","label":"neutral"}
{"tweet_id":568458813189197824,"text":"@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks","label":"negative"}
{"tweet_id":568460680367644672,"text":"@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.","label":"negative"}
{"tweet_id":568462314388656128,"text":"@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.","label":"negative"}
{"tweet_id":568462632719491072,"text":"@united unfortunately, that doesn't help. Just an automated computer.","label":"negative"}
{"tweet_id":568463093568835584,"text":"@SouthwestAir yes can do","label":"neutral"}
{"tweet_id":568463569458741248,"text":"@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful","label":"negative"}
{"tweet_id":568463707795095552,"text":"@united I'm a UA 1k. I think it's @iamtedking who was looking for help","label":"neutral"}
{"tweet_id":568464337146404864,"text":"@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.","label":"positive"}
{"tweet_id":568465710629826560,"text":"@united You're welcome.","label":"positive"}
{"tweet_id":568469582295379969,"text":"@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail","label":"negative"}
{"tweet_id":568469807189790720,"text":"@united your Airbus a320 seats are awful. They don't recline.","label":"negative"}
{"tweet_id":568471651114811393,"text":"@united Case ID 8544484","label":"negative"}
{"tweet_id":568472185993629696,"text":"@USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.","label":"negative"}
{"tweet_id":568473140654788609,"text":"@united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!","label":"negative"}
{"tweet_id":568474442210283520,"text":"@SouthwestAir why must the 4:45pm nonstop BOS-BNA flight stop running after August 7???","label":"neutral"}
{"tweet_id":568475947617411072,"text":"\u00e2\u20ac\u0153@USAirways: Reminder: From 2\/28, we\u00e2\u20ac\u2122ll be tweeting from @AmericanAir.  http:\/\/t.co\/mFMNKmvOTR\u00e2\u20ac\ufffdRT I look 4ward to that follow back too!","label":"neutral"}
{"tweet_id":568478881063276545,"text":"@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???","label":"negative"}
{"tweet_id":568481179646758913,"text":"@USAirways now you have over 50 people in line. This is stupid!!! What the heck!","label":"negative"}
{"tweet_id":568481405681999872,"text":"@united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.","label":"neutral"}
{"tweet_id":568482252168019968,"text":"@SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease","label":"neutral"}
{"tweet_id":568482472880697345,"text":"@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?","label":"negative"}
{"tweet_id":568482925177651201,"text":"@USAirways yes travel is complete flight 5095 from CLT to CAK Feb 18","label":"neutral"}
{"tweet_id":568483098310152193,"text":"@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?","label":"neutral"}
{"tweet_id":568486216464785408,"text":"@united Hi if a premium ec upgrade was paid for & then a mileage BF upgrade done is the prem Eco upgrade fare refunded?","label":"neutral"}
{"tweet_id":568487293100691457,"text":"@JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone.","label":"neutral"}
{"tweet_id":568489700232695808,"text":"@JetBlue @NHLBruins repping the Bruins in Cleveland at Rock n Roll HOF & The Christmas Story house #JetBlueBruins http:\/\/t.co\/JKnWuGJ778","label":"neutral"}
{"tweet_id":568490223417602050,"text":"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!","label":"positive"}
{"tweet_id":568491905903939584,"text":"@USAirways your app is bad, and you should feel bad.","label":"negative"}
{"tweet_id":568494200163074048,"text":"@USAirways I just think it's weird to have mileage as 666","label":"positive"}
{"tweet_id":568494466929188864,"text":"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!","label":"positive"}
{"tweet_id":568494596973600769,"text":"@SouthwestAir wow! Some things are better forgotten!","label":"neutral"}
{"tweet_id":568494962880475137,"text":"@USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better.","label":"neutral"}
{"tweet_id":568495231877967872,"text":"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(","label":"negative"}
{"tweet_id":568495595440234496,"text":"@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.","label":"positive"}
{"tweet_id":568496176116457472,"text":"@SouthwestAir can't DM you without you following me...","label":"negative"}
{"tweet_id":568496861797076992,"text":"@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers","label":"negative"}
{"tweet_id":568497723109974016,"text":"@USAirways still waiting on a response","label":"negative"}
{"tweet_id":568498114300153856,"text":"@JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!","label":"negative"}
{"tweet_id":568499798099304449,"text":"@usairways I don't think the US site allows that (unlike http:\/\/t.co\/etfjqIwUvt). Can I use a US credit if I held on http:\/\/t.co\/etfjqIwUvt?","label":"neutral"}
{"tweet_id":568500854082420737,"text":"@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please","label":"negative"}
{"tweet_id":568502194854612992,"text":"@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?","label":"negative"}
{"tweet_id":568502210268692480,"text":"@united Bos-SF was in between waivers. Business canceled due to weather before\/after. No flexibility\/compassion in extreme circumstances = \u00f0\u0178\u02dc\u201d","label":"negative"}
{"tweet_id":568503120130658305,"text":"@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.","label":"negative"}
{"tweet_id":568505918540750848,"text":"@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted","label":"negative"}
{"tweet_id":568507131902726144,"text":"@USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps","label":"negative"}
{"tweet_id":568509302505377792,"text":"@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)","label":"positive"}
{"tweet_id":568510632930050048,"text":"@SouthwestAir I just received your birthday card.  It was amazing and made me smile with joy.  Nice videos.  Thanks.","label":"positive"}
{"tweet_id":568510973469855745,"text":".@JetBlue Wish you would make Austin, TX a hub. Missing you as my \u00e2\u20ac\u0153only\u00e2\u20ac\ufffd airline for all my biz travel since I moved from BOS. :(","label":"positive"}
{"tweet_id":568511969335984128,"text":"@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.","label":"negative"}
{"tweet_id":568514819369754624,"text":"@SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?","label":"negative"}
{"tweet_id":568516063001853952,"text":"@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?","label":"negative"}
{"tweet_id":568517447847780353,"text":"@VirginAmerica to jump into the #Dallas #Austin market http:\/\/t.co\/SzR0pioA21","label":"neutral"}
{"tweet_id":568519360953716736,"text":"@SouthwestAir Pres\/CEO Gary Kelly at #TheRoFo addressing 2000 of his BWI based employees. @cbsbaltimore http:\/\/t.co\/OI32uq2tTZ","label":"neutral"}
{"tweet_id":568519971971538945,"text":"@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3","label":"negative"}
{"tweet_id":568522028627533824,"text":"@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.","label":"negative"}
{"tweet_id":568522861205266432,"text":"@USAirways 4 hours later And i lost my conection \u00f0\u0178\u02dc\u00a1","label":"negative"}
{"tweet_id":568523935853051906,"text":"@SouthwestAir Booking all my late summer travel! Did the AUS-CUN direct flight disappear?","label":"negative"}
{"tweet_id":568524550251479040,"text":"@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out\/in!!!","label":"negative"}
{"tweet_id":568524724256444416,"text":"@JetBlue okie doke! Knowing you, you will fix this ;)","label":"positive"}
{"tweet_id":568525368572817408,"text":"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!","label":"positive"}
{"tweet_id":568527922576777216,"text":"@JetBlue excited for my first flight w\/ you today! It's delayed though- can you give me the 411? Flight number 989 from Boston to DC","label":"neutral"}
{"tweet_id":568527941723774976,"text":"@USAirways they say connections are good still...but another rebooking is the last thing I need today","label":"negative"}
{"tweet_id":568528082841112576,"text":"@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they cancelled.","label":"negative"}
{"tweet_id":568530694353190912,"text":"@jetblue I was able to access it by using the drop down instead of clicking on the tab.","label":"neutral"}
{"tweet_id":568531035723603968,"text":"@SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?","label":"positive"}
{"tweet_id":568531409209421826,"text":"@jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?","label":"neutral"}
{"tweet_id":568533371602608128,"text":"@united can I access Frankfurt arrival lounge when I'm flying global first class?","label":"neutral"}
{"tweet_id":568533372709908480,"text":"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...","label":"positive"}
{"tweet_id":568535276546449409,"text":"@JetBlue what's the hold up with flight 1553? boarding should've taken place 30 minutes ago.","label":"negative"}
{"tweet_id":568535604159332352,"text":"@SouthwestAir Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.","label":"negative"}
{"tweet_id":568536882012749824,"text":"@VirginAmerica trying to check-in...but looks like your site is down?","label":"negative"}
{"tweet_id":568537219822010368,"text":"@united @bwood we'd prefer everyone hear our complaints amount your airline","label":"negative"}
{"tweet_id":568541219711819776,"text":"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler.","label":"positive"}
{"tweet_id":568541317816561664,"text":"@VirginAmerica Booking flight to uphold my status match.  Do taxes on ticket count as earned status points?  #statusmatch #virginamerica","label":"neutral"}
{"tweet_id":568542766860541952,"text":"@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.","label":"positive"}
{"tweet_id":568546414604750848,"text":"@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same.","label":"negative"}
{"tweet_id":568548205421563906,"text":"@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)","label":"positive"}
{"tweet_id":568548629432004609,"text":"@USAirways I miss you too. Work has taken me out of Philly. I\u00e2\u20ac\u2122ve been on flight 1776 from BOS \u00e2\u20ac\u201d> PHL so many times I should have a res. seat","label":"positive"}
{"tweet_id":568548980122103808,"text":"@JetBlue walked from the gate to the just ask desk by gate 1 http:\/\/t.co\/p6ucbVlv5E","label":"negative"}
{"tweet_id":568549060103135232,"text":"@united @annricord Great! Appreciate it\u00f0\u0178\u02dc\u0160","label":"positive"}
{"tweet_id":568551906634797056,"text":"@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!","label":"positive"}
{"tweet_id":568553014786547712,"text":"@united I am a comedian and I promise I will make fun of you on stage tonight.","label":"negative"}
{"tweet_id":568556953640820736,"text":"@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.","label":"negative"}
{"tweet_id":568558887290441728,"text":"@JetBlue :\/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.","label":"negative"}
{"tweet_id":568559680894550016,"text":"@united I'll stick with my United flight. Thanks, though. Effort is much appreciated.","label":"positive"}
{"tweet_id":568560786756366336,"text":"@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down & is more reasonable. Fingers crossed. Cutting it close to my travel dates.","label":"neutral"}
{"tweet_id":568561041774231553,"text":"@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.\nFrustrating!","label":"negative"}
{"tweet_id":568562657265131520,"text":"@JetBlue shut up an turn on the tvs\/music","label":"negative"}
{"tweet_id":568562718854111233,"text":"@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)","label":"negative"}
{"tweet_id":568562728585064449,"text":"@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco.","label":"positive"}
{"tweet_id":568563462995099649,"text":"@united an update on flight 5979 would be great!","label":"negative"}
{"tweet_id":568563494313857025,"text":"@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail","label":"negative"}
{"tweet_id":568564623156211712,"text":"@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious & just goes on & on. I vote for texts if practical :)","label":"negative"}
{"tweet_id":568565044994158592,"text":"@united make sure you make canceled flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more","label":"negative"}
{"tweet_id":568566331169247232,"text":"@SouthwestAir DM Sent.","label":"neutral"}
{"tweet_id":568566512308523008,"text":"@JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute?","label":"negative"}
{"tweet_id":568567970450055170,"text":"@JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https:\/\/t.co\/Kaej9G0CHd","label":"neutral"}
{"tweet_id":568568900767653889,"text":"@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. \u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":568568938960805888,"text":"@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!","label":"negative"}
{"tweet_id":568571900596772864,"text":"@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND","label":"negative"}
{"tweet_id":568573387817291776,"text":"\u00e2\u20ac\u0153@united: @RobCNYC See information on our boarding process: http:\/\/t.co\/gBIw9ugFNm ^KP\u00e2\u20ac\ufffd. I get group 1&2. Just no reason on 3\/5.","label":"negative"}
{"tweet_id":568573570114134016,"text":"@united 50 minute wait...still at the gate with a broken jetway. Might miss connection","label":"negative"}
{"tweet_id":568574762433138690,"text":"@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??","label":"neutral"}
{"tweet_id":568576829000425472,"text":"@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball lately \u00f0\u0178\u02dc\u00a5","label":"negative"}
{"tweet_id":568578381320597504,"text":"@SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.","label":"negative"}
{"tweet_id":568582374549807104,"text":"@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end?  Where is the LUV?","label":"negative"}
{"tweet_id":568582924729073664,"text":"@united just changed again.  This is crazy! #YourAgentsHaveNoClue http:\/\/t.co\/A37N3oHOKL","label":"negative"}
{"tweet_id":568584029106266113,"text":"@SouthwestAir thanks for adding straight flights from Columbus to Oakland!","label":"positive"}
{"tweet_id":568588936852799488,"text":"@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30","label":"positive"}
{"tweet_id":568592520659267584,"text":"@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me","label":"neutral"}
{"tweet_id":568596145456291840,"text":"@SouthwestAir it'd be nice if I could get an answer, even a simple \"no\" would do; I just want to know. :)","label":"negative"}
{"tweet_id":568602015456215040,"text":"@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. \u00f0\u0178\u2019\u2122","label":"positive"}
{"tweet_id":568604311598469121,"text":"@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http:\/\/t.co\/pEUc0BMij9","label":"negative"}
{"tweet_id":568604366690627584,"text":"@JetBlue we are bringing 2 guitars. can we bring them as carry on?","label":"neutral"}
{"tweet_id":568604735772741632,"text":"@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w\/NO further update from the pilot. what gives???","label":"negative"}
{"tweet_id":568607646204465152,"text":"@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer","label":"negative"}
{"tweet_id":568611024837849088,"text":"@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail","label":"negative"}
{"tweet_id":568611819864117248,"text":"@JetBlue Awww thank you B6! Glad to hear it!  Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)","label":"positive"}
{"tweet_id":568612181480243200,"text":"@JetBlue thank you very very much!! \u00f0\u0178\u2019\u2122\u00f0\u0178\u2019\u2122","label":"positive"}
{"tweet_id":568612911222026241,"text":"@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is canceled when it lands. #whatstatus","label":"negative"}
{"tweet_id":568613837198340098,"text":"@SouthwestAir Yes! How about #DestinationDragons in San Diego?!?","label":"neutral"}
{"tweet_id":568615362960293888,"text":"@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment.","label":"negative"}
{"tweet_id":568615365619662848,"text":"@SouthwestAir this would be an awesome experience #DestinationDragons","label":"positive"}
{"tweet_id":568616463407255552,"text":"@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed","label":"negative"}
{"tweet_id":568616603568492544,"text":"@united I did they did not.  I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it","label":"negative"}
{"tweet_id":568619178363478018,"text":"@USAirways never flying with you guys again. Extremely disorganized and too many delays.","label":"negative"}
{"tweet_id":568619699212140544,"text":"@USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving.  Flight 1137 has been awful","label":"negative"}
{"tweet_id":568621033273602048,"text":"@united  4 rebookings in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!","label":"positive"}
{"tweet_id":568622671287566336,"text":"@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.","label":"negative"}
{"tweet_id":568625636639506433,"text":"@united (1\/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family","label":"negative"}
{"tweet_id":568629558716592128,"text":"@SouthwestAir Why do airlines change ticket prices in the middle of the day\n#annoyed","label":"negative"}
{"tweet_id":568629979719675904,"text":"\u00e2\u20ac\u0153@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY\u00e2\u20ac\ufffd \u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":568631189856264192,"text":"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again","label":"positive"}
{"tweet_id":568631538541326336,"text":"@USAirways worst experience ever with you guys\u00e2\u20ac\u00a6see my blog tomorrow on my experience. Maybe you can help make it better.","label":"negative"}
{"tweet_id":568632534117908480,"text":"@USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks","label":"negative"}
{"tweet_id":568635531900243968,"text":"@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http:\/\/t.co\/IpaamZT7Z2","label":"negative"}
{"tweet_id":568636400419151873,"text":"@JetBlue thanks for the help","label":"neutral"}
{"tweet_id":568640385117003776,"text":"@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?","label":"neutral"}
{"tweet_id":568643928720850944,"text":"@united nawww. United is my fave airline.","label":"positive"}
{"tweet_id":568644286306242561,"text":"@USAirways I am following you now","label":"neutral"}
{"tweet_id":568645379031347200,"text":"@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.","label":"neutral"}
{"tweet_id":568648940033343488,"text":"@united I would appreciate an answer on why we weren't alerted flight had been canceled until plane landed.  #showsomerespect","label":"negative"}
{"tweet_id":568649338005487618,"text":"@JetBlue probably not anymore.","label":"neutral"}
{"tweet_id":568652355346022400,"text":"@United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?","label":"negative"}
{"tweet_id":568656014481846272,"text":"@united I am so happy I found my phone because this is easily the worst system I have ever heard of","label":"negative"}
{"tweet_id":568662525530628096,"text":"@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou","label":"negative"}
{"tweet_id":568662554047696896,"text":"@JetBlue @cflanagian she's on to something","label":"neutral"}
{"tweet_id":568667108252319744,"text":"@united all good, didn't die or anything. As they say \"you get what you pay for\"!","label":"negative"}
{"tweet_id":568672436977168385,"text":"@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful","label":"negative"}
{"tweet_id":568672781979619328,"text":"@jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward","label":"neutral"}
{"tweet_id":568673970251116544,"text":"@SouthwestAir unable to book travel right now on the website or through the app. Help!","label":"negative"}
{"tweet_id":568677317590937600,"text":"@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in late. :(","label":"negative"}
{"tweet_id":568678961229762560,"text":"@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!","label":"negative"}
{"tweet_id":568702964623216643,"text":"Thank you United! \u00e2\u20ac\u0153@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN\u00e2\u20ac\ufffd","label":"positive"}
{"tweet_id":568706272788262912,"text":"@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.","label":"neutral"}
{"tweet_id":568706817980796928,"text":"@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta","label":"negative"}
{"tweet_id":568725453831315456,"text":"@united what is going on with baggage claim in Newark!#tiredandwanttogohome","label":"negative"}
{"tweet_id":568727789311889409,"text":"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http:\/\/t.co\/zSdGzyDNDe","label":"neutral"}
{"tweet_id":568735841771597825,"text":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http:\/\/t.co\/AsYqE1tDjp","label":"neutral"}
{"tweet_id":568748360599019520,"text":"@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes late.","label":"negative"}
{"tweet_id":568751950935691265,"text":"@united tremendous. What would you recommend?","label":"neutral"}
{"tweet_id":568755759670022147,"text":"@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.","label":"negative"}
{"tweet_id":568758001856847872,"text":"@SouthwestAir thanks for responding.","label":"positive"}
{"tweet_id":568758241745719297,"text":"@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http:\/\/t.co\/o5sifHp4RT","label":"neutral"}
{"tweet_id":568760152129720320,"text":"@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer","label":"negative"}
{"tweet_id":568760785113120768,"text":"@SouthwestAir hello. my flight is cancelled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!","label":"negative"}
{"tweet_id":568761600359993344,"text":"@USAirways \"Able\"? Does that mean not having private conversations and not helping those w\/ luggage that won't fit overhead?","label":"negative"}
{"tweet_id":568762393083449345,"text":"@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo","label":"negative"}
{"tweet_id":568762437832478720,"text":"@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!","label":"positive"}
{"tweet_id":568763889506082816,"text":"@JetBlue Oh I will. #Disney bound. #workhard #playsoon","label":"neutral"}
{"tweet_id":568768156841308160,"text":"@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.","label":"negative"}
{"tweet_id":568773648724525056,"text":"@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.","label":"positive"}
{"tweet_id":568773939754889216,"text":"@JetBlue no. Did not catch his name. I am sure Jason will know.","label":"neutral"}
{"tweet_id":568775898234798081,"text":"@virginamerica the manage itinerary section of your website seems to be broken for me https:\/\/t.co\/2pUJvCElNg","label":"negative"}
{"tweet_id":568778215671664640,"text":"@USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout","label":"negative"}
{"tweet_id":568778374451220480,"text":"@JetBlue CCNDJP\/ I can send a screen shot of the systems error if an email address is provided","label":"negative"}
{"tweet_id":568778986567933952,"text":"@united instead of making  seats smaller\/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers","label":"negative"}
{"tweet_id":568779073117245441,"text":"@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5.","label":"negative"}
{"tweet_id":568779615323299840,"text":"Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https:\/\/t.co\/64kN6GEEP8 #TrueBlueLove #travel #business","label":"positive"}
{"tweet_id":568780060720701440,"text":"@SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won \u00f0\u0178\u02dc\u00ad\u00f0\u0178\u2122\ufffd","label":"neutral"}
{"tweet_id":568780675672907776,"text":"@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!","label":"negative"}
{"tweet_id":568781642946490368,"text":"@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.","label":"negative"}
{"tweet_id":568787202341081088,"text":"@united or you'll cancel my flight like you just did","label":"negative"}
{"tweet_id":568787660266823680,"text":"@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was","label":"negative"}
{"tweet_id":568790015142178816,"text":"@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http:\/\/t.co\/jasKYPLWt5","label":"negative"}
{"tweet_id":568793221809250304,"text":"@USAirways I already let them know and sent 4 complaints.  Got a call back finally when I was asleep and there is no return call back #","label":"negative"}
{"tweet_id":568795484283736064,"text":"@VirginAmerica missed my flight. How does standby work?","label":"neutral"}
{"tweet_id":568795549211738113,"text":"@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased.","label":"negative"}
{"tweet_id":568795875612463104,"text":"@united #4781 cancelled. #5102newflight I will be upset if this one cancels too. I could have rented a car if they would have been honest.","label":"negative"}
{"tweet_id":568796113081376768,"text":"@united my flight cancelled new flight 5012 hopefully will not.","label":"negative"}
{"tweet_id":568796240319639552,"text":"@JetBlue Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http:\/\/t.co\/zdKXn4kTOu","label":"neutral"}
{"tweet_id":568797413529538562,"text":"@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?","label":"neutral"}
{"tweet_id":568797557914148865,"text":"That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue","label":"positive"}
{"tweet_id":568797729876344833,"text":"@SouthwestAir have been doing that for hours already","label":"negative"}
{"tweet_id":568798426810355712,"text":"@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine?","label":"negative"}
{"tweet_id":568798862086836225,"text":"@JetBlue when your flights delayed :)))>>>","label":"negative"}
{"tweet_id":568803073835077632,"text":"@USAirways Thank you. But I don\u00e2\u20ac\u2122t understand. What will you do with my feedback?","label":"neutral"}
{"tweet_id":568804625257791488,"text":"@USAirways is a joke. Stop losing my luggage!","label":"negative"}
{"tweet_id":568806035294695424,"text":"@united just sent - thank you!","label":"positive"}
{"tweet_id":568806138973540352,"text":"@united define \"appreciate\". I doubt the worst major airline in the USA acts on much feedback.","label":"negative"}
{"tweet_id":568806267940048896,"text":"@USAirways Reservation agent on the phone did a great job.","label":"positive"}
{"tweet_id":568806985505726464,"text":"@JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1)","label":"neutral"}
{"tweet_id":568807928154558464,"text":"@united: Worse - headed to LaGuardia (delayed).  Why is the tray table the size of a mouse pad and the overhead the size on my pocket?","label":"negative"}
{"tweet_id":568808165636214784,"text":"@SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon","label":"neutral"}
{"tweet_id":568808528426741760,"text":"@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fianc\u00c3\u00a9e are stuck in BOS!","label":"negative"}
{"tweet_id":568808746689933312,"text":"@JetBlue trivia contest to win flight. 1 question. RT and Follow & I'll send you answer to enter. http:\/\/t.co\/AucSYKFUHD via @WSJPlus","label":"neutral"}
{"tweet_id":568810539939459072,"text":"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.","label":"positive"}
{"tweet_id":568810700828741633,"text":"@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united","label":"negative"}
{"tweet_id":568812675175591936,"text":"@USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines.","label":"negative"}
{"tweet_id":568812829324775428,"text":"@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail","label":"negative"}
{"tweet_id":568813649336381440,"text":"@USAirways and now that flight pushed back to 2:35pm departure.","label":"negative"}
{"tweet_id":568815263900180480,"text":"@united thnx!","label":"positive"}
{"tweet_id":568815893641211905,"text":"@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.","label":"negative"}
{"tweet_id":568818346042339328,"text":"@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!","label":"neutral"}
{"tweet_id":568819025733652481,"text":"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocolate. #problemsolvers","label":"positive"}
{"tweet_id":568821070767255552,"text":"@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet","label":"neutral"}
{"tweet_id":568823689422053376,"text":"@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w\/a temperature of about 5 degrees & w\/the windchill -8","label":"neutral"}
{"tweet_id":568823775745028096,"text":"@united DM sent.  This lack if customer service is getting ridiculous.","label":"negative"}
{"tweet_id":568823897967034368,"text":"@USAirways awesome! And yes, @UpInAirClaire is!","label":"positive"}
{"tweet_id":568824637267685377,"text":"@VirginAmerica Do you guys know your check-in links from emails are broken? http:\/\/t.co\/2npXB6oBMr","label":"negative"}
{"tweet_id":568828240502128640,"text":"@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!","label":"negative"}
{"tweet_id":568830255282040832,"text":"@SouthwestAir  I will dm you now","label":"neutral"}
{"tweet_id":568830466830151680,"text":"@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http:\/\/t.co\/jEu7Od3eYJ","label":"neutral"}
{"tweet_id":568831574474661888,"text":"@united airlines abuse your expensive video equipment and overcharge you for the privilege http:\/\/t.co\/SdyLuKR7pt via @robthecameraman","label":"negative"}
{"tweet_id":568832151119990784,"text":"@united your website is a complete joke when using safari!","label":"negative"}
{"tweet_id":568833970143698944,"text":"@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service.","label":"negative"}
{"tweet_id":568834558268973056,"text":"chair #selfie \"@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams  Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros\u00e2\u20ac\ufffd","label":"positive"}
{"tweet_id":568834824410148864,"text":"@united Thank you for your offer! All sorted out :-)","label":"positive"}
{"tweet_id":568835134603931649,"text":"@united thanks. That means I have 30 minutes to make my international connection to HKG","label":"neutral"}
{"tweet_id":568835810532794368,"text":"@united cleaning a regional jet takes an hour?","label":"negative"}
{"tweet_id":568839278681174016,"text":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http:\/\/t.co\/ucF0B0bQ8r","label":"neutral"}
{"tweet_id":568840506148573186,"text":"@JetBlue i love this song <3 thanks @JetBlue","label":"positive"}
{"tweet_id":568840560347373569,"text":"@VirginAmerica would love to do more for virgin just like I do for @GoPro","label":"positive"}
{"tweet_id":568841068348878848,"text":"@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has","label":"negative"}
{"tweet_id":568841355226517504,"text":"@JetBlue well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P","label":"neutral"}
{"tweet_id":568841522663329793,"text":"@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http:\/\/t.co\/CVba4olcBl http:\/\/t.co\/wTa5pX70A5","label":"neutral"}
{"tweet_id":568842695864504320,"text":"@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https:\/\/t.co\/fWZClBvuG4 Loving #LoveSongFriday","label":"positive"}
{"tweet_id":568842945530441728,"text":"@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!","label":"negative"}
{"tweet_id":568845241526038528,"text":"@SouthwestAir huge problem with someone whose ticket was canceled mid trip. Can you DM?","label":"negative"}
{"tweet_id":568845421390344192,"text":"\u00e2\u20ac\u0153@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.\u00e2\u20ac\ufffd #false","label":"negative"}
{"tweet_id":568846499431337984,"text":"Can I put sun in my carry on? RT \u00e2\u20ac\u0153@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":568847199460835328,"text":"@united actually we aren't. Still parked here.","label":"negative"}
{"tweet_id":568847512372514816,"text":"@VirginAmerica what is your policy on flying after surgery?","label":"neutral"}
{"tweet_id":568848699960332288,"text":"@united what I don't understand isn't flight that I paid premium for getting canceled and the best you can do is next available flight...","label":"negative"}
{"tweet_id":568849739346608128,"text":"@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign","label":"negative"}
{"tweet_id":568850531642253312,"text":"@SouthwestAir 2 1\/2 hours late, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)","label":"negative"}
{"tweet_id":568850826552320000,"text":"@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got cancelled how is the ticket used?","label":"negative"}
{"tweet_id":568853249551409153,"text":"@united Looks like they came through. Thanks again for the help.","label":"positive"}
{"tweet_id":568853412617560064,"text":"@USAirways I am just trying to establish what your policy is. Thanks!","label":"neutral"}
{"tweet_id":568853588858023936,"text":"@JetBlue what is the reason for the delay","label":"negative"}
{"tweet_id":568854976119898112,"text":"@USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?","label":"negative"}
{"tweet_id":568855251123449856,"text":"@united yes I've boarded this way many times & have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way","label":"neutral"}
{"tweet_id":568855933360607232,"text":"@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.","label":"neutral"}
{"tweet_id":568857374934601728,"text":"@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE","label":"negative"}
{"tweet_id":568858696198938624,"text":"@USAirways I was... 4 tomorrow. I missed my meeting today, & it was pointless 2 pay hotel today when the purpose of my trip has been screwed","label":"negative"}
{"tweet_id":568859651980156928,"text":"Includes @KCIAirport \u00e2\u20ac\u0153@SouthwestAir: Inclement weather may impact scheduled service in. Rebooking options available: http:\/\/t.co\/KeyrpFlHil\u00e2\u20ac\ufffd","label":"negative"}
{"tweet_id":568859726315827200,"text":"@united thanks","label":"positive"}
{"tweet_id":568860520796725248,"text":"@JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm?","label":"negative"}
{"tweet_id":568861573479059456,"text":"@USAirways Batting 1.000! Four flights in a month, all four delayed!","label":"negative"}
{"tweet_id":568862015575461889,"text":"@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer.","label":"negative"}
{"tweet_id":568862787193081856,"text":"@JetBlue dang. Pandora? Does it look like it may get pushed back more or is this likely it?","label":"neutral"}
{"tweet_id":568862914154770432,"text":"@united MIA-EWR #384 \u00f0\u0178\u02dc\u201e\u00f0\u0178\u02dc\u201e\u00f0\u0178\u02dc\u201e excellent crew. EWR-IAD #3589 \u00f0\u0178\u02dc\u00a1\u00f0\u0178\u02dc\u00a1\u00f0\u0178\u02dc\u00a1 No crew to load bags - waiting w\/ door open freezing. 20 mins past departure.","label":"negative"}
{"tweet_id":568864286266814465,"text":"@JetBlue I will. Thank you!","label":"positive"}
{"tweet_id":568864815654899712,"text":"@VirginAmerica Need to start flying to @KCIAirport .  \u00f0\u0178\u02dc\u0160\u00f0\u0178\u02dc\u20ac\u00f0\u0178\u02dc\u0192\u00f0\u0178\u02dc\u201e","label":"neutral"}
{"tweet_id":568868127364096000,"text":"@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.","label":"negative"}
{"tweet_id":568870394708545536,"text":"@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you","label":"positive"}
{"tweet_id":568872365146251264,"text":"@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!","label":"positive"}
{"tweet_id":568874435907682304,"text":"@SouthwestAir IM NOT THO \u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\u00ad\u00f0\u0178\u2019\u201d\u00f0\u0178\u2019\u201d\u00f0\u0178\u2019\u201d\u00f0\u0178\u2019\u201d\u00f0\u0178\u2019\u201d\u00f0\u0178\u2019\u201d\u00f0\u0178\u2019\u201d","label":"neutral"}
{"tweet_id":568875212202078208,"text":"@JetBlue u the real MVP http:\/\/t.co\/jWL26G6lRw","label":"positive"}
{"tweet_id":568875591308611584,"text":"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.","label":"positive"}
{"tweet_id":568878244331696128,"text":"@SouthwestAir get me on flight 4146 to denver and I'll be more than happy !!!!!","label":"neutral"}
{"tweet_id":568878319074029568,"text":"@SouthwestAir I'm 30 mins out WAIT FOR ME\u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\u00ad","label":"neutral"}
{"tweet_id":568878979576410112,"text":"@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies","label":"negative"}
{"tweet_id":568879053496655872,"text":"@SouthwestAir I cannot DM you as you do not follow me.","label":"neutral"}
{"tweet_id":568879791648088065,"text":"@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining","label":"negative"}
{"tweet_id":568880036234682370,"text":"@united I can't even look at you right now. I'll call you when I'm not so mad.","label":"negative"}
{"tweet_id":568880082606911488,"text":"@SouthwestAir how many left?! I'm 15 min wway","label":"neutral"}
{"tweet_id":568881357583097857,"text":"@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http:\/\/t.co\/QKquRagGoO","label":"negative"}
{"tweet_id":568881442438176769,"text":"@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours later #neverontime #brutal #paymytab","label":"negative"}
{"tweet_id":568881580015366145,"text":"@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly","label":"negative"}
{"tweet_id":568881812174299137,"text":"@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.","label":"negative"}
{"tweet_id":568882359409340416,"text":"@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways","label":"negative"}
{"tweet_id":568882629409411072,"text":"@USAirways Yes thank you. Appreciate u checking...","label":"positive"}
{"tweet_id":568883264791785472,"text":"@JetBlue can't seem to DM you guys.. JDHADP","label":"negative"}
{"tweet_id":568883988338581504,"text":"@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http:\/\/t.co\/QxWW1p09a0","label":"negative"}
{"tweet_id":568884344221081600,"text":"@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated.","label":"negative"}
{"tweet_id":568884675021635584,"text":"@SouthwestAir doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @USAirways 2 CABO thx http:\/\/t.co\/VbUxfPCKfa","label":"negative"}
{"tweet_id":568885498464374785,"text":"@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $.","label":"negative"}
{"tweet_id":568885499986874369,"text":"@SouthwestAir go @franks105 go!","label":"neutral"}
{"tweet_id":568885581297651713,"text":"@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?","label":"neutral"}
{"tweet_id":568885959225446400,"text":".@united It's worth saying that, if you litter in Singapore, you get caned. \"But there are rules\" says @united","label":"negative"}
{"tweet_id":568887349481861120,"text":"@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up.","label":"negative"}
{"tweet_id":568888508703752194,"text":"@SouthwestAir I saw ppl were winning tickets still, how do we win some?","label":"neutral"}
{"tweet_id":568889054286053377,"text":"@USAirways link didn't work via Mobil.","label":"negative"}
{"tweet_id":568889252185903104,"text":"@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!","label":"positive"}
{"tweet_id":568890017365561344,"text":"@united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https:\/\/t.co\/yBv0xaowKv","label":"neutral"}
{"tweet_id":568890062286385153,"text":"\u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd\u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00f0\u0178\u2019\u2014 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":568892047559503873,"text":"@SouthwestAir THANK YOU SO MUCH!! http:\/\/t.co\/tGSB1DfPS3","label":"positive"}
{"tweet_id":568893453515378689,"text":"@SouthwestAir Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded.","label":"negative"}
{"tweet_id":568897315458691072,"text":"@VirginAmerica fav airline","label":"positive"}
{"tweet_id":568899252149035008,"text":"@United super lame that you charge $8 for tv on an international flight to the US. It isn\u00e2\u20ac\u2122t 1997!","label":"negative"}
{"tweet_id":568899726273323008,"text":"@USAirways It's a debit card, but I am a Dividend member.","label":"neutral"}
{"tweet_id":568899893206450176,"text":"@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off","label":"negative"}
{"tweet_id":568900052397092864,"text":"@SouthwestAir you guys just rip me off if I could cancel every flight I had booked for my employees I  would Buyer beware","label":"negative"}
{"tweet_id":568900079962075137,"text":"@united add wifi, entertainment and the old seats and i\u00e2\u20ac\u2122ll come back.","label":"negative"}
{"tweet_id":568902192364548097,"text":"@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.","label":"negative"}
{"tweet_id":568903082765000704,"text":"@united OK, thanks for the clarification.","label":"neutral"}
{"tweet_id":568904804451409920,"text":"@USAirways thank you","label":"positive"}
{"tweet_id":568904934495629312,"text":"@JetBlue No, the flight wasn't until 9:51pm, but it's already been delayed.","label":"negative"}
{"tweet_id":568905143883849728,"text":"@JetBlue - looking forward to it when we finally take off.","label":"positive"}
{"tweet_id":568905259550056448,"text":"@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!","label":"negative"}
{"tweet_id":568905816973172736,"text":"@JetBlue y'all got prices for the low??","label":"neutral"}
{"tweet_id":568906176353554432,"text":"@southwestair has posted flight schedule covering the date range of @_defcon_ 23","label":"neutral"}
{"tweet_id":568908255310827520,"text":"@JetBlue Thanks. Which day of the week is the direct?  The flights I saw went thru JFK   \u00e2\u02dc\u20ac\u00ef\u00b8\ufffd","label":"neutral"}
{"tweet_id":568909605499215872,"text":"@USAirways there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?","label":"neutral"}
{"tweet_id":568910753652199424,"text":"@JetBlue thanks!","label":"positive"}
{"tweet_id":568911101146091520,"text":"@JetBlue imma need the hook up tho","label":"neutral"}
{"tweet_id":568911350656675841,"text":"@VirginAmerica your inflight team makes the experience #amazing!","label":"positive"}
{"tweet_id":568911851674836992,"text":"@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats","label":"negative"}
{"tweet_id":568911873438920705,"text":"@SouthwestAir I am committed okay please hook me up for #DestinationDragons","label":"neutral"}
{"tweet_id":568912730742255616,"text":"@USAirways technical issues = inefficient computer triage system. Personality\/ compassion of operators = not. Sad example of sad company.","label":"negative"}
{"tweet_id":568913508936458240,"text":"@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.","label":"negative"}
{"tweet_id":568915699290284032,"text":"@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!","label":"negative"}
{"tweet_id":568915741551886336,"text":"@united incompetent\/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.","label":"negative"}
{"tweet_id":568916674168135681,"text":"@JetBlue I'm a trying ! But I'm tired and getting grumpy !","label":"negative"}
{"tweet_id":568917792172351488,"text":"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!","label":"positive"}
{"tweet_id":568917869762904066,"text":"@JetBlue I tried a burger which was good but expensive! Were lead to believe that food in the USA is cheap butnot here!","label":"negative"}
{"tweet_id":568917936783491073,"text":"@united already booking next week's trip on @AmericanAir  thanks for making the choice so easy #disunited #unfriendlyskies #servicefail","label":"negative"}
{"tweet_id":568918759664021504,"text":"@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies","label":"negative"}
{"tweet_id":568920244691070976,"text":".@JetBlue process begins 6:48","label":"neutral"}
{"tweet_id":568920314073260032,"text":"@united cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http:\/\/t.co\/xhlc30MTfF","label":"negative"}
{"tweet_id":568921315069042688,"text":"@JetBlue thanks...","label":"positive"}
{"tweet_id":568921407813521409,"text":"@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!","label":"negative"}
{"tweet_id":568922057552977920,"text":"@united I need you...to be a better airline. ^LOL","label":"negative"}
{"tweet_id":568925181848227840,"text":"@JetBlue seriously?? What is going on?! http:\/\/t.co\/mTHM9waObu","label":"negative"}
{"tweet_id":568925459540344833,"text":"@SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier \u00e2\u0153\u02c6\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":568925709189705728,"text":"@United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume.","label":"negative"}
{"tweet_id":568926716644745216,"text":"@SouthwestAir Thank you!","label":"positive"}
{"tweet_id":568929490929377281,"text":"@SouthwestAir $192 rndtrp 4\/30-5\/5 \"@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too late\"","label":"neutral"}
{"tweet_id":568929652003217409,"text":"@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants","label":"positive"}
{"tweet_id":568929851379478529,"text":"@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory","label":"negative"}
{"tweet_id":568930588868141056,"text":"@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys","label":"negative"}
{"tweet_id":568930692551221248,"text":"@united do you know how to use twitter bro?  Your terminal looks like it's in Bosnia.  Here's another pic. http:\/\/t.co\/M9Nywr5Kbs","label":"negative"}
{"tweet_id":568931215149039617,"text":"@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel!  I can't even make this stuff up.","label":"negative"}
{"tweet_id":568932061882552320,"text":"@USAirways worst customer service experience ever today. Get it together.","label":"negative"}
{"tweet_id":568932070447140864,"text":"@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING","label":"positive"}
{"tweet_id":568934521506107392,"text":"Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks","label":"negative"}
{"tweet_id":568940291530493952,"text":"@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst","label":"negative"}
{"tweet_id":568943601306210305,"text":"@SouthwestAir I am absolutely sick of 300s and no wifi!","label":"negative"}
{"tweet_id":568944054303625217,"text":"@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.","label":"positive"}
{"tweet_id":568944962311626752,"text":"@JetBlue 266 at LGB in Sunny So Cal http:\/\/t.co\/V015PK7DSi","label":"neutral"}
{"tweet_id":568945958970531840,"text":"@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member\u00f0\u0178\u02dc\u2019","label":"negative"}
{"tweet_id":568947313676148737,"text":"@united yes but taking two days to get bag delivered. Missed a full day skiing because of this.","label":"negative"}
{"tweet_id":568947922731028480,"text":"@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united","label":"negative"}
{"tweet_id":568948323916255233,"text":"@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag","label":"negative"}
{"tweet_id":568948971923742720,"text":"@united thank you for the reply. I emailed your customer care department about my experience.","label":"negative"}
{"tweet_id":568949199779155968,"text":"@SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons","label":"neutral"}
{"tweet_id":568950706008231936,"text":"@united unsmiling rep. told us hotel shuttle comes \"like every 15 minutes.\" Breezy 30 min. later we're taking a cab. You going to reimburse?","label":"negative"}
{"tweet_id":568951063463616512,"text":"@SouthwestAir great flight got us back on time!  Thanks","label":"positive"}
{"tweet_id":568951064688373760,"text":"@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!","label":"positive"}
{"tweet_id":568951377231114240,"text":"@united landing in Chicago - saw it once we were already airborne.","label":"neutral"}
{"tweet_id":568951506042425346,"text":"@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.","label":"positive"}
{"tweet_id":568952850908213248,"text":"@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember","label":"negative"}
{"tweet_id":568954266628575232,"text":"@united you guys suck!","label":"negative"}
{"tweet_id":568955169183903745,"text":"@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers.","label":"negative"}
{"tweet_id":568956535679758337,"text":"@JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!)","label":"neutral"}
{"tweet_id":568957173692108800,"text":"@USAirways they weren't able to without rebooking and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents & Jeanine","label":"negative"}
{"tweet_id":568957365464076288,"text":"@SouthwestAir cancelled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt","label":"negative"}
{"tweet_id":568957488021827585,"text":"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. \u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":568957769858060290,"text":"@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail","label":"negative"}
{"tweet_id":568958107205783554,"text":"@united you phone customer service team is bad. Think it is time for me to consider switching airlines.","label":"negative"}
{"tweet_id":568958380032860160,"text":"@united. You guys made my day. Treated me well. Thank you!!!","label":"positive"}
{"tweet_id":568959170730266624,"text":"@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http:\/\/t.co\/Nh2i9ZlzMk","label":"negative"}
{"tweet_id":568959737544339456,"text":"@united truly the WORST day of flying I have ever experienced...","label":"negative"}
{"tweet_id":568959870445031424,"text":"@USAirways 13 years of Naval Service and I run the travel department for all my commands...","label":"negative"}
{"tweet_id":568961016782036992,"text":"@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.","label":"negative"}
{"tweet_id":568962609375895552,"text":"@united Bag was finally delivered and intact. Thanks for your assistance.","label":"positive"}
{"tweet_id":568963398781808640,"text":"@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min late on tarmac","label":"negative"}
{"tweet_id":568964010101514240,"text":"@USAirways only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me...","label":"negative"}
{"tweet_id":568964227366387713,"text":"@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided","label":"positive"}
{"tweet_id":568965883730776065,"text":"@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.","label":"negative"}
{"tweet_id":568966274887389185,"text":"@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?","label":"neutral"}
{"tweet_id":568967381860503552,"text":"@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http:\/\/t.co\/uPocMmuLUN","label":"neutral"}
{"tweet_id":568967744076410880,"text":"@united Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US.","label":"neutral"}
{"tweet_id":568968393765711874,"text":"@USAirways transferred 4x pleeeeeeeease help!","label":"negative"}
{"tweet_id":568969040133165056,"text":"@USAirways 45 minutes on hold no help","label":"negative"}
{"tweet_id":568970614238617600,"text":"@united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!","label":"negative"}
{"tweet_id":568973797262372866,"text":"@united where are our luggages? With a group and over 20 luggages are lost","label":"negative"}
{"tweet_id":568974681115459584,"text":"@JetBlue Traveling with two kids tomorrow (ages 7 and 4) domestic, do they need birth certificates to check in at airport?","label":"neutral"}
{"tweet_id":568976030947418112,"text":"@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for \"flying the friendly skies\"","label":"negative"}
{"tweet_id":568976322032087041,"text":"@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city.","label":"negative"}
{"tweet_id":568976619089620992,"text":"@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?","label":"negative"}
{"tweet_id":568977696786673664,"text":"\u00e2\u20ac\u0153@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY\u00e2\u20ac\ufffd another empty offer for help.","label":"negative"}
{"tweet_id":568979198007595008,"text":"@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally","label":"negative"}
{"tweet_id":568983569563033600,"text":"@united kept me watching the safety video for the first time in forever. Nice job \u00f0\u0178\u2018\ufffd.","label":"positive"}
{"tweet_id":568984515298922496,"text":"@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!","label":"negative"}
{"tweet_id":568986895268519936,"text":"@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.","label":"negative"}
{"tweet_id":568987808792223744,"text":"@united trying to book flight w\/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix","label":"negative"}
{"tweet_id":568988757954678784,"text":"@united it most certainly was not.","label":"negative"}
{"tweet_id":568994755268513793,"text":"@USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?","label":"negative"}
{"tweet_id":568995256525398016,"text":"@united to late now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service","label":"negative"}
{"tweet_id":568995447768899584,"text":"@united DM sent.  Thanks.","label":"positive"}
{"tweet_id":568997237176569856,"text":"@USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill","label":"neutral"}
{"tweet_id":568998369353297921,"text":"@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!","label":"positive"}
{"tweet_id":568998681715695618,"text":"@southwestair Landed an hour late from IND to DEN, and 40+ min later, our bags are not here. Not cool.","label":"negative"}
{"tweet_id":568999279936679937,"text":"@southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.","label":"negative"}
{"tweet_id":569005006902468608,"text":"@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people","label":"negative"}
{"tweet_id":569006044782800896,"text":"@united lax29108m make it happen please else on a cruise with no luggage tomorrow","label":"negative"}
{"tweet_id":569007852607680512,"text":"@USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour?","label":"negative"}
{"tweet_id":569011849976348672,"text":"@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight\u00f0\u0178\ufffd\u00b8#sfo","label":"positive"}
{"tweet_id":569013921660731393,"text":"@USAirways Can you help me update KTN on the profile?  Ticket book via AA & that info didn't get pass on.  I've been on hold forever","label":"negative"}
{"tweet_id":569014098811351040,"text":"@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help","label":"negative"}
{"tweet_id":569015379021795328,"text":"@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!","label":"negative"}
{"tweet_id":569018352464588800,"text":"@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http:\/\/t.co\/rfXlV1kGDh","label":"neutral"}
{"tweet_id":569020255441264640,"text":"@SouthwestAir Do you have childrens rates for flights?","label":"neutral"}
{"tweet_id":569026124484706304,"text":"@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.","label":"negative"}
{"tweet_id":569027718626480128,"text":"@united ok, have sent u info via DM. I appreciate your help and consideration. \u00f0\u0178\u02dc\u0160","label":"positive"}
{"tweet_id":569030219438239744,"text":"@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was late! Unacceptable!!","label":"negative"}
{"tweet_id":569030463760650241,"text":"@SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! \u00f0\u0178\u02dc\u0153\u00f0\u0178\u02dc\u201a thanks","label":"positive"}
{"tweet_id":569034282485698560,"text":"@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b\/c she's alone","label":"negative"}
{"tweet_id":569036254253346818,"text":"@united  thank you for a great flight in gfc :) Cheers http:\/\/t.co\/nvLnGLnMGN","label":"positive"}
{"tweet_id":569044397645385728,"text":"@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ...","label":"negative"}
{"tweet_id":569069311962132480,"text":"@SouthwestAir were you handing out tickets while I was sleep ?","label":"negative"}
{"tweet_id":569076249487925248,"text":"@SouthwestAir I need your help but no one will pick up the phone.","label":"negative"}
{"tweet_id":569083132353204224,"text":"@JetBlue Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http:\/\/t.co\/yMMH9k4CBr","label":"neutral"}
{"tweet_id":569083218554519552,"text":"@USAirways Umm, can you define 'extra time'?","label":"negative"}
{"tweet_id":569083899478994944,"text":"Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!","label":"positive"}
{"tweet_id":569089388350738432,"text":"@SouthwestAir rocks - @AmericanAir horror","label":"negative"}
{"tweet_id":569096764835414016,"text":"\u00e2\u20ac\u0153@united: @Addair  We hope you don't miss your connection. For help with re-booking please Follow us & DM your confirmation. ^CP\u00e2\u20ac\ufffddone thx","label":"neutral"}
{"tweet_id":569103591966793728,"text":"@USAirways u would think if u were going to cancel my flight, you'd rebook our seats to something other than the last row. #usairwaysfail","label":"negative"}
{"tweet_id":569103956795904000,"text":"@JetBlue @Airbus  Wow, awesome videos guys https:\/\/t.co\/dbcvEPn5QC Great work. #Bluemanity #CoreValues  #Passion #AeroJobMarket #avgeek","label":"positive"}
{"tweet_id":569104886119297024,"text":"@SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!!  Jack says hi! http:\/\/t.co\/BHOOiyT6ZQ","label":"neutral"}
{"tweet_id":569108027644645376,"text":"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...\nIs everything ok?","label":"negative"}
{"tweet_id":569111291454840833,"text":"@SouthwestAir Thanks for not telling us our flight was cancelled, not helping us in anyway and ruining my birthday. #worstcustomerservice","label":"negative"}
{"tweet_id":569113910776881152,"text":"@JetBlue Thanks for the complimentary upgrade to first.  You are the best!","label":"positive"}
{"tweet_id":569117839308800001,"text":"@USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN","label":"negative"}
{"tweet_id":569120452586700800,"text":"@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.","label":"negative"}
{"tweet_id":569125697530101760,"text":"@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth \u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd \u00f0\u0178\u02dc\u0160 #happytweet","label":"positive"}
{"tweet_id":569134266052816897,"text":"@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement","label":"negative"}
{"tweet_id":569135312175280128,"text":"@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?","label":"negative"}
{"tweet_id":569139586124910593,"text":"@united 15.99 for wireless?  Was 6.99 epic #fail . #greedy #piggy you are the worst!","label":"negative"}
{"tweet_id":569143406724837376,"text":"@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.","label":"negative"}
{"tweet_id":569143528397254656,"text":"@JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http:\/\/t.co\/QW2eBEEMVg","label":"neutral"}
{"tweet_id":569143699017371649,"text":"@JetBlue When are you guys doing a dualcam with @RedReserve ?","label":"neutral"}
{"tweet_id":569143946930196483,"text":"@SouthwestAir thanks for the cancelation today. Only airline that's canceled. Lost a customer today.","label":"negative"}
{"tweet_id":569144056305074176,"text":"@united thank you.\nIt's my daughters 13th bd party w\/proj. weather cond, it doesn't look promising.\nPlease assist with earlier flts to Cmh?","label":"positive"}
{"tweet_id":569145957721505792,"text":"@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...","label":"negative"}
{"tweet_id":569149498183659520,"text":"@united My flight was canceled and I'm needing some help rebooking.","label":"negative"}
{"tweet_id":569151367702401025,"text":"@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet.","label":"negative"}
{"tweet_id":569152201278525440,"text":"@SouthwestAir been on hold  for 2 1\/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA","label":"negative"}
{"tweet_id":569153669867945984,"text":"@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!","label":"negative"}
{"tweet_id":569153793058672641,"text":"@SouthwestAir crazy hold times today. Over an hour now. Help?","label":"negative"}
{"tweet_id":569153841083625473,"text":"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?","label":"negative"}
{"tweet_id":569154652735803392,"text":"@SouthwestAir on hold for over an hour twice?  Terrible.","label":"negative"}
{"tweet_id":569158165176164353,"text":"@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago.","label":"negative"}
{"tweet_id":569158261301227520,"text":"@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany","label":"negative"}
{"tweet_id":569160924960919552,"text":"@SouthwestAir flt 3867 crew  #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv","label":"positive"}
{"tweet_id":569162276403609600,"text":"@southwestair your attendants at the ATL airport are awesome! Very helpful with all the cancellations this morning.","label":"positive"}
{"tweet_id":569162467051474944,"text":"@SouthwestAir is anyone answering phones to rebook cancelled flights?","label":"negative"}
{"tweet_id":569163241781403648,"text":"@USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund","label":"negative"}
{"tweet_id":569163371746095104,"text":"@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent","label":"negative"}
{"tweet_id":569164042679377921,"text":"@united #787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http:\/\/t.co\/RdJ1MwFLg1","label":"neutral"}
{"tweet_id":569164871465439232,"text":"@united my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?","label":"neutral"}
{"tweet_id":569168102212001793,"text":"@southwestair @cspkcats let us know if we can help","label":"neutral"}
{"tweet_id":569170372018499584,"text":"@SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement","label":"negative"}
{"tweet_id":569170541250129920,"text":"@United lounge @ #Heathrow Used by @AirNZUSA http:\/\/t.co\/6hJucP694l","label":"neutral"}
{"tweet_id":569177940027674624,"text":"@united  no thanks","label":"neutral"}
{"tweet_id":569178197499256832,"text":"@USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http:\/\/t.co\/TtLwZgIyAg","label":"neutral"}
{"tweet_id":569179843247517698,"text":"@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.","label":"negative"}
{"tweet_id":569180856423567361,"text":"Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!","label":"negative"}
{"tweet_id":569182643155300352,"text":"@united on final. Pls don't let my connection leave!!!\nConf# NPBHD0 http:\/\/t.co\/eWXwXiDTfX","label":"neutral"}
{"tweet_id":569184833361936387,"text":"@SouthwestAir I DM'd you","label":"neutral"}
{"tweet_id":569187853412012032,"text":"@united Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!","label":"negative"}
{"tweet_id":569189483469410305,"text":"@SouthwestAir k thanks :)","label":"neutral"}
{"tweet_id":569189550570016768,"text":"@USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing","label":"negative"}
{"tweet_id":569189803746574337,"text":"@usairways  this is ridiculous at CLT  and we missed our connecting flight because of a chuckhole  on runway??  #shameful (1\/1)","label":"negative"}
{"tweet_id":569190933297807360,"text":"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in","label":"negative"}
{"tweet_id":569191838579429377,"text":"@united DEN-PHX flight tomorrow canceled. Asked for overnight 2nite in LAX\/SNA. Told not without paying. That's wrong","label":"negative"}
{"tweet_id":569192549170032640,"text":"@united what's the hold up with flight 6475 from SLC to DEN??","label":"negative"}
{"tweet_id":569193887706812416,"text":"@united Yes. Luckily I was there.","label":"neutral"}
{"tweet_id":569197967959154688,"text":"@VirginAmerica sounds like fun !","label":"positive"}
{"tweet_id":569201109400555520,"text":"@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination","label":"negative"}
{"tweet_id":569202656486432768,"text":"@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!","label":"negative"}
{"tweet_id":569202715571703808,"text":"@USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http:\/\/t.co\/B4xhiRuGzV","label":"negative"}
{"tweet_id":569204185318723584,"text":"@JetBlue Thank you Alicia!  #ExceptionalService","label":"positive"}
{"tweet_id":569204474155282433,"text":"@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.","label":"negative"}
{"tweet_id":569204692401590273,"text":"@SouthwestAir there's a current cancellation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?","label":"neutral"}
{"tweet_id":569204914649489408,"text":"@SouthwestAir Bad enough that there is no seat assigned he's  seating at an exit seat and a male flight attendant removes him from there","label":"negative"}
{"tweet_id":569208488217485312,"text":"@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department.","label":"negative"}
{"tweet_id":569209016276004864,"text":"@SouthwestAir follow for a DM please. Need to confirm a canceled reservation","label":"neutral"}
{"tweet_id":569209566715469824,"text":"@VirginAmerica You have the best flight attendant ever!!! http:\/\/t.co\/PxdEL1nq3l","label":"positive"}
{"tweet_id":569209958627016706,"text":"@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.","label":"negative"}
{"tweet_id":569210406222344192,"text":"@SouthwestAir flying back to Denver tomorrow. Should I rebook?","label":"neutral"}
{"tweet_id":569210743133831168,"text":"@USAirways #SOS WHERE IS MY BAG ?","label":"negative"}
{"tweet_id":569211350985134081,"text":"@USAirways rebooked me after i missed my flight..never called me and i didnt check my email.  I (cont) http:\/\/t.co\/uTfDhxa8pU","label":"negative"}
{"tweet_id":569211529880576001,"text":"@jetblue @viraltech creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data ;)","label":"neutral"}
{"tweet_id":569212558952960000,"text":"@USAirways How does flight 680 look? I'm hearing about cancelled departures from @Reagan_Airport and I'm about to head into it","label":"neutral"}
{"tweet_id":569212860665978880,"text":"@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618","label":"negative"}
{"tweet_id":569213441694568448,"text":"@united I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :)","label":"neutral"}
{"tweet_id":569213892980641792,"text":"@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.","label":"negative"}
{"tweet_id":569215779830280192,"text":"@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks","label":"negative"}
{"tweet_id":569217285593788416,"text":"@united same flight number different flight. I'm heading to MPLS","label":"neutral"}
{"tweet_id":569217440250331136,"text":"@united Worst customer non-service for sure!","label":"negative"}
{"tweet_id":569217929541238784,"text":"@USAirways if my flight's been cancelled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?","label":"negative"}
{"tweet_id":569219701001179138,"text":"@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America","label":"negative"}
{"tweet_id":569219928957394944,"text":"@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive","label":"negative"}
{"tweet_id":569221213026971649,"text":"@SouthwestAir That's an awesome library.","label":"positive"}
{"tweet_id":569222108200476672,"text":"Thank U \u00f0\u0178\u02dc\u02dc \u00e2\u20ac\u0153@JetBlue: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)\u00e2\u20ac\ufffd","label":"positive"}
{"tweet_id":569223862941929472,"text":"@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!","label":"positive"}
{"tweet_id":569225085330071554,"text":"@SouthwestAir could u put one here in Baltimore? http:\/\/t.co\/vLCI2KV1IP","label":"neutral"}
{"tweet_id":569225489329598464,"text":"@southwestair y'all just cancelled the flight i rebooked after 1st was cancelled. help? I need to be in nyc. schedule more flights tomorrow!","label":"negative"}
{"tweet_id":569226044118581248,"text":"@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks later?","label":"negative"}
{"tweet_id":569226313220947969,"text":"@united terrible travel experience. Traveled 8000 miles roundtrip but two cancellations of short hops cost me two days","label":"negative"}
{"tweet_id":569228110937202688,"text":"@SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas  @LASairport http:\/\/t.co\/2IR7ynMBdU","label":"neutral"}
{"tweet_id":569228892638019585,"text":"@united yes 1427 cancelled. Moved to 333. I'll figure out car rental changes and such.","label":"negative"}
{"tweet_id":569229441739522048,"text":"@USAirways #Unbelievable that for 2 consecutive days I can't get through to a person.  On hold over 2 hours and still going","label":"negative"}
{"tweet_id":569230859896803328,"text":"@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.","label":"negative"}
{"tweet_id":569230997650214913,"text":"@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes","label":"negative"}
{"tweet_id":569232221397065728,"text":"@united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone.","label":"negative"}
{"tweet_id":569232738655412225,"text":"@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!","label":"negative"}
{"tweet_id":569233194723078144,"text":"@united @nathankillam or your staff could try not throwing the luggage around.","label":"negative"}
{"tweet_id":569235062862036992,"text":"@united we have developers flying down tmrw morn. w\/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?","label":"neutral"}
{"tweet_id":569235155061227520,"text":"@SouthwestAir really this is getting worse as the day goes on. Late leaving then had to be diverted, and now sitting on the tarmac in VA.","label":"negative"}
{"tweet_id":569235727558447105,"text":"@SouthwestAir 3 flights cancelled today. Now we have been on hold for over an hour!","label":"negative"}
{"tweet_id":569235954789015552,"text":"@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins","label":"negative"}
{"tweet_id":569236251129163777,"text":"@VirginAmerica your mobile site is broken, shows \n\"{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points\", won't let me checkin","label":"negative"}
{"tweet_id":569236834783342593,"text":"@united flight just cancelled. This is ridiculous","label":"negative"}
{"tweet_id":569238252676378627,"text":"@JetBlue BOS to DCA 1098 at 7:16 pm.","label":"neutral"}
{"tweet_id":569240250192670720,"text":"@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!","label":"positive"}
{"tweet_id":569242689348071425,"text":".@SouthwestAir Yes, total of 4 hours on hold. With all the cancellations, one would think there would be more staff. Decided to cx and drive","label":"negative"}
{"tweet_id":569242715759779840,"text":"@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing..","label":"negative"}
{"tweet_id":569243229138202624,"text":"@SouthwestAir flight 4040 atl to lga cancelled any suggestions how to get home?","label":"negative"}
{"tweet_id":569243807331409920,"text":"@JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http:\/\/t.co\/ufyxXkIsa3","label":"neutral"}
{"tweet_id":569243889011281920,"text":"@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals","label":"negative"}
{"tweet_id":569244295921692672,"text":"@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ","label":"negative"}
{"tweet_id":569244701875769345,"text":"@JetBlue Yup. MCO. 82\u00c2\u00b0!!","label":"neutral"}
{"tweet_id":569245342421491712,"text":"@JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved","label":"negative"}
{"tweet_id":569247029446119424,"text":"@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain","label":"negative"}
{"tweet_id":569248084934443010,"text":"@JetBlue I would like to send an email to Lost and Found at JetBlue JFK; I spoke to them this morning but cannot drive their today.","label":"negative"}
{"tweet_id":569248400836726786,"text":"@VirginAmerica Thanks so much for the awesome support, you guys rock!","label":"positive"}
{"tweet_id":569248437050302464,"text":"@VirginAmerica can you please get me to the new york area before monday afternoon","label":"neutral"}
{"tweet_id":569249704543965184,"text":"@JetBlue great flight http:\/\/t.co\/E0R0NTO4TR","label":"positive"}
{"tweet_id":569249933271965696,"text":"@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault","label":"negative"}
{"tweet_id":569250842894733312,"text":"@SouthwestAir we were rebooked on the 5:05 out of MDW.  Some drink coupons could help!","label":"negative"}
{"tweet_id":569253430100946944,"text":"@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!","label":"positive"}
{"tweet_id":569254020457635840,"text":"@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.","label":"negative"}
{"tweet_id":569255493610442752,"text":"@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint","label":"negative"}
{"tweet_id":569256107186782209,"text":"@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes","label":"neutral"}
{"tweet_id":569256468198924288,"text":"@USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice","label":"positive"}
{"tweet_id":569257033972604929,"text":"@united, no, your service here pretty much ruined my day, but thanks for the weak attempt","label":"negative"}
{"tweet_id":569258013950808064,"text":"@united thanks, we did.","label":"positive"}
{"tweet_id":569258100324048900,"text":"@united call wait times are over 20 minutes and airport wait times are longer","label":"negative"}
{"tweet_id":569258945254191104,"text":"@USAirways No Problem - he was the only person in the airport who would help :)","label":"positive"}
{"tweet_id":569259056017178624,"text":"@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight \u00f0\u0178\u2018\u017d","label":"negative"}
{"tweet_id":569259152746221568,"text":"@united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance","label":"negative"}
{"tweet_id":569259186711764992,"text":"@united no wheelchairs","label":"negative"}
{"tweet_id":569259272556535808,"text":"@united allowing passengers on my flight to block exit of plane","label":"negative"}
{"tweet_id":569259613041897473,"text":"@SouthwestAir why can't i reschedule my flight online?","label":"negative"}
{"tweet_id":569260366221348864,"text":"@united haven\u00e2\u20ac\u2122t before and haven\u00e2\u20ac\u2122t this time & have checked spam\/junk mail just in case\u00e2\u20ac\u201dnothing","label":"negative"}
{"tweet_id":569261128532041728,"text":"@VirginAmerica nervous about my flight from DC to LAX getting cancelled tomorrow! Just sent you a DM to help me!","label":"neutral"}
{"tweet_id":569261347688607744,"text":"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)","label":"positive"}
{"tweet_id":569261495449595905,"text":"@united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint","label":"negative"}
{"tweet_id":569261791928315905,"text":"@united just filled it out. Hope someone responds before we book our next trip.","label":"negative"}
{"tweet_id":569263732280451072,"text":"@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice","label":"positive"}
{"tweet_id":569263908973903872,"text":"@USAirways AND my rebooked flt isn't until Monday??  AND I don't get a voucher for a hotel?!  Never again, US airways.","label":"negative"}
{"tweet_id":569267323330129920,"text":"@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!","label":"negative"}
{"tweet_id":569268155383717889,"text":"@USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels","label":"negative"}
{"tweet_id":569268243854192640,"text":"@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home","label":"negative"}
{"tweet_id":569271994212069376,"text":"@JetBlue Exciting times ahead! \u00f0\u0178\u02dc\ufffd\u00f0\u0178\u017d\u2030","label":"positive"}
{"tweet_id":569272209887404032,"text":"@USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you?","label":"neutral"}
{"tweet_id":569273251186286593,"text":"@united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?","label":"neutral"}
{"tweet_id":569273375954243584,"text":"@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and cancel all plans for sat & sun :(","label":"negative"}
{"tweet_id":569273785553178624,"text":"@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless.  Need better communication!","label":"negative"}
{"tweet_id":569274801388425217,"text":"@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.","label":"negative"}
{"tweet_id":569275378331717633,"text":"@JetBlue What's your current checked bag price policy?  I fly this coming week and couldn't find anything definitive.","label":"neutral"}
{"tweet_id":569275430311751682,"text":"@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx","label":"negative"}
{"tweet_id":569276415927037952,"text":"@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline","label":"negative"}
{"tweet_id":569277733416513536,"text":"@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.","label":"positive"}
{"tweet_id":569277854950817792,"text":"@VirginAmerica trying to book a flight & your site is down \u00f0\u0178\u02dc\ufffd","label":"negative"}
{"tweet_id":569278041165324290,"text":"@USAirways I did. They told me it was a 40 min wait & they'd call back. It's already been 45 min. Horrible","label":"negative"}
{"tweet_id":569278347441799169,"text":"@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212","label":"negative"}
{"tweet_id":569278418606559233,"text":"@USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers.","label":"negative"}
{"tweet_id":569279106086522880,"text":"@USAirways will you fly me to somewhere warm? I'm tired of this snow! :(","label":"negative"}
{"tweet_id":569282312203997185,"text":"@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD","label":"positive"}
{"tweet_id":569282410170314753,"text":"@SouthwestAir how you gonna cancel my flight but run flights at the exact same time? Cmon fam","label":"negative"}
{"tweet_id":569283511192051712,"text":"@united Flight cancelled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.","label":"negative"}
{"tweet_id":569283845985427457,"text":"@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!","label":"negative"}
{"tweet_id":569284604567228416,"text":"@JetBlue thanks. Can you change the music in the boarding gates?","label":"neutral"}
{"tweet_id":569285045401178113,"text":"@united sucks.","label":"negative"}
{"tweet_id":569285184605986816,"text":"@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.","label":"negative"}
{"tweet_id":569287318898495490,"text":"@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit.","label":"negative"}
{"tweet_id":569287399131389953,"text":"@united @ehsanisMpowered lmfao","label":"neutral"}
{"tweet_id":569287433008754688,"text":"@united that's great! pls let me know when u start!","label":"positive"}
{"tweet_id":569289098944507904,"text":"@USAirways Thank you for your help today.  I have been a loyal US airways customer and i appreciate your responding to my tweets.","label":"positive"}
{"tweet_id":569289836995190784,"text":"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl","label":"positive"}
{"tweet_id":569293499968950272,"text":"@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP","label":"negative"}
{"tweet_id":569293537864499200,"text":"@SouthwestAir my rating for Southwest -9 on s scale of 1 to 10","label":"negative"}
{"tweet_id":569295822006960128,"text":"@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.","label":"positive"}
{"tweet_id":569296055478722560,"text":"@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!","label":"negative"}
{"tweet_id":569296354607935488,"text":"@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend","label":"positive"}
{"tweet_id":569296707982221312,"text":"@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http:\/\/t.co\/G9b6e0a2sZ","label":"positive"}
{"tweet_id":569298163632373761,"text":"@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 late?","label":"negative"}
{"tweet_id":569298165855338497,"text":"@VirginAmerica thanks!","label":"positive"}
{"tweet_id":569300135328530432,"text":"@united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in","label":"neutral"}
{"tweet_id":569300264349364224,"text":"@JetBlue he just went above and beyond to be helpful","label":"positive"}
{"tweet_id":569300522705883136,"text":"@JetBlue thank you!","label":"positive"}
{"tweet_id":569304100048912384,"text":"@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems","label":"negative"}
{"tweet_id":569304208534597632,"text":"\u00e2\u20ac\u0153@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http:\/\/t.co\/H952rDKTqy\u00e2\u20ac\ufffd @asarco_ES_ar ? \u00f0\u0178\u2122\u2030","label":"neutral"}
{"tweet_id":569304295444774912,"text":".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER","label":"negative"}
{"tweet_id":569304845091524608,"text":"@SouthwestAir Just sent DM with confirmation number and passenger name on SWA 3104 MCO->CMH","label":"neutral"}
{"tweet_id":569305311007399936,"text":"@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on","label":"negative"}
{"tweet_id":569305546819571712,"text":"@united It appears there are six flights to Calgary tomorrow is this correct?","label":"neutral"}
{"tweet_id":569307047285690369,"text":"@united Well, to the degree that he could... Just to know, after this experience I'm canceling my miles card. Thank god for @Delta","label":"negative"}
{"tweet_id":569308130464698368,"text":"@USAirways @rylietolbert15 wow you wouldn't say","label":"negative"}
{"tweet_id":569308552671707136,"text":"@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable.","label":"negative"}
{"tweet_id":569309296023998464,"text":"@united instead of be told when we board, we have to wait for the emails telling us about the delays.","label":"negative"}
{"tweet_id":569309777567875075,"text":"@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA","label":"positive"}
{"tweet_id":569312734896136193,"text":"@SouthwestAir Thanks for making good on @PoteetTJ 's cancelled flight.","label":"positive"}
{"tweet_id":569313006406012928,"text":"@JetBlue OK, thank you.","label":"positive"}
{"tweet_id":569315664156069888,"text":"@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.","label":"negative"}
{"tweet_id":569316358845911040,"text":"@VirginAmerica Only way to fly! #Elevate #Gold","label":"positive"}
{"tweet_id":569316547673526272,"text":"@united Thanks for the upgrade- please try to get my company to approve more business class travel.","label":"positive"}
{"tweet_id":569316673942990848,"text":"@united nope I gave up - maybe they'll deliver it","label":"negative"}
{"tweet_id":569317490276360193,"text":"@USAirways Hey. I hve cancelled flght & on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #?","label":"negative"}
{"tweet_id":569318589817364481,"text":"@united How does that make a flight takeoff on time? And regardless it makes me late because now I have to wait for my bag at baggage claim.","label":"negative"}
{"tweet_id":569318905476476928,"text":"@SouthwestAir 20 passengers on this plane. I should've just grabbed my baggage and gave it its own seat.","label":"neutral"}
{"tweet_id":569319324810235904,"text":"@USAirways well, depending on the policy will make the determination as to which airline is selected to travel.","label":"neutral"}
{"tweet_id":569322078819766272,"text":"@USAirways how about an update with real information?still waiting on Tarmac in Philadelphia.","label":"negative"}
{"tweet_id":569322657822285824,"text":"@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick","label":"negative"}
{"tweet_id":569323555365752833,"text":"@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.","label":"negative"}
{"tweet_id":569324558999691264,"text":"@VirginAmerica @TTINAC11 I DM you","label":"neutral"}
{"tweet_id":569325844931448832,"text":"@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?","label":"negative"}
{"tweet_id":569325988921810945,"text":"@united Which just speaks to basically the worst designed web system ever.","label":"negative"}
{"tweet_id":569328931905642496,"text":"@USAirways you can send my luggage to my house\u00f0\u0178\u2018\u2039","label":"negative"}
{"tweet_id":569329014826864640,"text":"@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 cancelled?","label":"negative"}
{"tweet_id":569329707084353536,"text":"@USAirways hey folks where do you hide luggage when you cancel a flight! You have 100 very angry people with no luggage","label":"negative"}
{"tweet_id":569332086345220096,"text":"@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff","label":"negative"}
{"tweet_id":569332399471001600,"text":"@USAirways so far no call back","label":"negative"}
{"tweet_id":569332961813753856,"text":"@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.","label":"negative"}
{"tweet_id":569333934670139392,"text":"@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!","label":"positive"}
{"tweet_id":569334635227820032,"text":"@SouthwestAir my flight was canceled for tomorrow and hold times are long can I cancel a leg with you?","label":"negative"}
{"tweet_id":569336402401472512,"text":"@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags","label":"negative"}
{"tweet_id":569336871853170688,"text":"@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous","label":"negative"}
{"tweet_id":569337170210607105,"text":"@united are there any upgrades avail to get us all on the same flight","label":"neutral"}
{"tweet_id":569337830184345601,"text":"@united not completely.  Our flight was changed in July but we never received notification.","label":"negative"}
{"tweet_id":569338800452669440,"text":"@SouthwestAir Flight was canceled, I've been on hold for 50 minutes with no human interaction. I wanna get away.","label":"negative"}
{"tweet_id":569339181136113664,"text":"@united Doesn't have to be same flight 2 and 2 will work also","label":"neutral"}
{"tweet_id":569339928678522880,"text":"@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.","label":"negative"}
{"tweet_id":569339932801703936,"text":"@JetBlue Complete waste of an entire day. Pathetic.","label":"negative"}
{"tweet_id":569340120790233089,"text":"@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat","label":"negative"}
{"tweet_id":569341641200439296,"text":"@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children","label":"negative"}
{"tweet_id":569342393943773184,"text":"@JetBlue when will you release flights for February 2016?","label":"neutral"}
{"tweet_id":569343003476819969,"text":"@JetBlue flite454","label":"neutral"}
{"tweet_id":569343070849740801,"text":"@USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up","label":"negative"}
{"tweet_id":569343186046332928,"text":"@United Can you increase the legroom? : How airlines compare http:\/\/t.co\/diUfep8n2q via @CNNMoney","label":"negative"}
{"tweet_id":569343563244425216,"text":"@USAirways how do I change flights . 3 hours is crazy please help","label":"negative"}
{"tweet_id":569343738331275264,"text":"@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting.","label":"negative"}
{"tweet_id":569344598482546690,"text":"@United also ran out of water and refused service #costumerservice #legit #jk","label":"negative"}
{"tweet_id":569345693770502144,"text":"@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law.  They spent several hours waiting.","label":"negative"}
{"tweet_id":569345701487906818,"text":"@united do you expect to cancel flights out of @DENAirport tomorrow morning given the storm?","label":"negative"}
{"tweet_id":569346420139905024,"text":"@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!","label":"negative"}
{"tweet_id":569346433305993216,"text":"@JetBlue is that supposed to change in the near future?","label":"neutral"}
{"tweet_id":569347549858934784,"text":"@SouthwestAir never lets me down!!!","label":"positive"}
{"tweet_id":569347552484728832,"text":"@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!","label":"negative"}
{"tweet_id":569348268154609664,"text":"@JetBlue thank you \u00f0\u0178\u02dc\u0160 standing in line now!","label":"positive"}
{"tweet_id":569349932131487746,"text":"@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :\/ hope car rentals are available","label":"negative"}
{"tweet_id":569350289729458177,"text":"@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http:\/\/t.co\/Av2rfFHMcV","label":"negative"}
{"tweet_id":569351220097216512,"text":"@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers","label":"negative"}
{"tweet_id":569353501123280896,"text":"@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service","label":"negative"}
{"tweet_id":569357691715493888,"text":"@USAirways yes - tells me the only way to mod plans is to call the 4322 number.","label":"neutral"}
{"tweet_id":569358195862462464,"text":"@SouthwestAir been holding for 1 hour and 10 minutes. To rebook cancellation.You guys need more help!","label":"negative"}
{"tweet_id":569358458404802561,"text":"@SouthwestAir Southwest Airline is THE way to go!","label":"positive"}
{"tweet_id":569358953567670272,"text":"@USAirways cancelled flight 1796 baggage held hostage at CHL. No communication.","label":"negative"}
{"tweet_id":569359025655181312,"text":"@USAirways This is garbage, been trying to book a reward flight and then it got canceled and still can't get anyone on phone. Unacceptable","label":"negative"}
{"tweet_id":569359055937908736,"text":"@united I went from Sacramento to Minneapolis at the end of October 2014 in business class.","label":"neutral"}
{"tweet_id":569359647699812353,"text":"@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!","label":"positive"}
{"tweet_id":569360352594546688,"text":"@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed.","label":"negative"}
{"tweet_id":569362149400838144,"text":"@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to?","label":"negative"}
{"tweet_id":569363221791928320,"text":"@united I am following - you need to follow me for DM?","label":"neutral"}
{"tweet_id":569364374755930112,"text":"@united how can u not have gate ready or gate agent for going on hour two","label":"negative"}
{"tweet_id":569364383652044800,"text":"@JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?","label":"negative"}
{"tweet_id":569365692618661888,"text":"@united 25 min hold has now progressed to over an hour...919-675-0985","label":"negative"}
{"tweet_id":569366889719304192,"text":"@united 20 yrs of flying Continental\/united exclusively I get why everyone hates you - fl1289sfo\/EWR #getmeoffrhisFUCKINplane","label":"negative"}
{"tweet_id":569369008580874240,"text":"@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?","label":"negative"}
{"tweet_id":569369243965362176,"text":"@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354   Disappointed","label":"negative"}
{"tweet_id":569372340309651457,"text":"@USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http:\/\/t.co\/P8xFhq4kps","label":"negative"}
{"tweet_id":569373511455776768,"text":"@JetBlue Follow me pls?","label":"neutral"}
{"tweet_id":569377543687700480,"text":"@SouthwestAir \"Will my luggage be on that flight?\" \"No\" \"Y not\" \"bc ur on that flight n it won't end up where ur goin http:\/\/t.co\/6Zj6L2ZTua","label":"negative"}
{"tweet_id":569377633894445056,"text":"@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!","label":"negative"}
{"tweet_id":569378015429447680,"text":"@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.","label":"negative"}
{"tweet_id":569379726562869248,"text":"@united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.","label":"negative"}
{"tweet_id":569379756673597444,"text":"@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers....","label":"negative"}
{"tweet_id":569380098119499776,"text":"@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?","label":"negative"}
{"tweet_id":569380923847909376,"text":"@united no apology? Cool.","label":"negative"}
{"tweet_id":569382239131168769,"text":"@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired","label":"positive"}
{"tweet_id":569386581938860032,"text":"@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face..","label":"negative"}
{"tweet_id":569386956435488768,"text":"@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.","label":"positive"}
{"tweet_id":569387005131546624,"text":"@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview","label":"negative"}
{"tweet_id":569387614265954304,"text":"@united flight cancelled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.","label":"negative"}
{"tweet_id":569387765957308416,"text":"@USAirways @AmericanAir Just had to buy a \"safety\" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty.","label":"neutral"}
{"tweet_id":569392315409829888,"text":"@united Life goal: complete \u00e2\u0153\u201d\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":569393942296432640,"text":"@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!","label":"negative"}
{"tweet_id":569395278731747329,"text":"@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!","label":"negative"}
{"tweet_id":569417702764363776,"text":"@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?","label":"negative"}
{"tweet_id":569418962108162048,"text":"@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!","label":"negative"}
{"tweet_id":569427993958883328,"text":"@united 1k member broken seat back broken tv broken light lost bag  gee thnx. UA922 awesome job","label":"negative"}
{"tweet_id":569429468781150208,"text":"@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted","label":"negative"}
{"tweet_id":569431884217909248,"text":"@USAirways just canceled my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting","label":"negative"}
{"tweet_id":569434598825992192,"text":"@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!","label":"negative"}
{"tweet_id":569437674257276930,"text":"@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!","label":"negative"}
{"tweet_id":569439089063280640,"text":"@united your \"customer service\" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!","label":"negative"}
{"tweet_id":569439706339024896,"text":"@united you hung up on me again.","label":"negative"}
{"tweet_id":569448465991737345,"text":"@united no my concerns were not addressed","label":"negative"}
{"tweet_id":569451572792406016,"text":"@SouthwestAir Offers Atlanta Unprecedented Perk http:\/\/t.co\/nustgpElSf http:\/\/t.co\/Be0B4K1Xbt","label":"positive"}
{"tweet_id":569452063920226304,"text":"@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http:\/\/t.co\/FLwmGDAHxu","label":"neutral"}
{"tweet_id":569456035930484737,"text":"@united I know that. Thanks for the standard reply.","label":"negative"}
{"tweet_id":569456923663151104,"text":"@USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old","label":"negative"}
{"tweet_id":569457108355289088,"text":"@USAirways worst experience ever!!!!","label":"negative"}
{"tweet_id":569465299495358466,"text":"@USAirways XNA has TSA Precheck! Would be nice if your system knew that.","label":"negative"}
{"tweet_id":569470776576880640,"text":"@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am","label":"negative"}
{"tweet_id":569471837614137344,"text":"@JetBlue my flight 475 canceled due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int","label":"negative"}
{"tweet_id":569474081202032641,"text":"@JetBlue that's where we all get on the same page. canceled it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO?","label":"negative"}
{"tweet_id":569474230854660097,"text":"@united one lady helping the 12 of us with luggage","label":"positive"}
{"tweet_id":569475000660422656,"text":"@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.","label":"neutral"}
{"tweet_id":569477458023616512,"text":"@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent","label":"negative"}
{"tweet_id":569477571726974976,"text":"@JetBlue well they said cancel on the PA system. Guess they are trying to get a plane from Boston. And not a 100%  confirmed","label":"negative"}
{"tweet_id":569481676893622272,"text":"@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel","label":"negative"}
{"tweet_id":569481897203494914,"text":"@united What does delayed due to Customer Service mean for UA761?","label":"negative"}
{"tweet_id":569483303067131905,"text":"@USAirways You are 0 for 3 so far in on-time flights on this vacation.","label":"negative"}
{"tweet_id":569483390581383168,"text":"@united thank you for flying me out of the mess at IAD and out to San Diego. http:\/\/t.co\/tlPBaupIk5","label":"positive"}
{"tweet_id":569483642931691520,"text":"@SouthwestAir do you ever reinstate canceled flights?","label":"negative"}
{"tweet_id":569484085397057536,"text":"@united can you not get the first flight of the day off the ground on time?   #1531.  Let's go.......","label":"negative"}
{"tweet_id":569484387055734784,"text":"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!","label":"positive"}
{"tweet_id":569488002361249792,"text":"@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer?","label":"negative"}
{"tweet_id":569488705146068993,"text":"@united your service need work - check out this Bush airport \"customer service line\" last nt #unitedagainstunited http:\/\/t.co\/g00sAozgtv","label":"negative"}
{"tweet_id":569489752732274688,"text":"@SouthwestAir my sister&brother in law need to get to Florida desperately flying w\/ @USAirways is there anything you can do?","label":"neutral"}
{"tweet_id":569489753332191232,"text":"@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?","label":"negative"}
{"tweet_id":569491061543796737,"text":"@SouthwestAir FINALLY!  A Passbook option for the SWA App. Thank you!!!!!","label":"positive"}
{"tweet_id":569491537610059776,"text":"@JetBlue  I'm at 4:05  will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if canceled?","label":"negative"}
{"tweet_id":569493077368422400,"text":"@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP","label":"negative"}
{"tweet_id":569493923451834369,"text":"@USAirways claimed my flight canceled because PHL runway not good but Delta flight at same exact time is taking off on time.","label":"negative"}
{"tweet_id":569494270966685696,"text":"@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome","label":"negative"}
{"tweet_id":569494421345046528,"text":"@USAirways #Overbooked SXM-CLT delayed deplaning extra passengers. #missedconnection #forcedovernight #CLT, no lodging\/food. Disappointed.","label":"negative"}
{"tweet_id":569495613173309441,"text":"@USAirways Never heard back, but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960.","label":"negative"}
{"tweet_id":569496828376322048,"text":"@united I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day","label":"negative"}
{"tweet_id":569499431369891840,"text":"@united we need a new flight to Tucson","label":"neutral"}
{"tweet_id":569500607637262336,"text":"@USAirways you got to be \"F\"ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH","label":"negative"}
{"tweet_id":569500787849728001,"text":"@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.","label":"negative"}
{"tweet_id":569503938690584576,"text":"@United why can't you have an English\/Spanish rep call me so we can locate my bag and resolve this issue?","label":"negative"}
{"tweet_id":569504176306331649,"text":"@united Thank you for wasting my time & money. Not only will I now arrive 5 hours late to my destination, but...","label":"negative"}
{"tweet_id":569504813915832321,"text":"@USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight","label":"negative"}
{"tweet_id":569504946120298496,"text":"What can I say other than when it comes to my #BrandLoveAffair w\/ @jetblue ur my #soulandinspiration https:\/\/t.co\/IGkoGyWksr #umosaicmecrazy","label":"positive"}
{"tweet_id":569505992163135490,"text":"@USAirways how does it feel to have almost everyone hate you?","label":"negative"}
{"tweet_id":569506389397282816,"text":"@JetBlue \u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\u00ad yall are really better then American Airlines though.","label":"positive"}
{"tweet_id":569506670189137920,"text":"@united if you lost my belongings then BE HONEST!","label":"negative"}
{"tweet_id":569507060209090561,"text":"Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH","label":"positive"}
{"tweet_id":569507522412986368,"text":"@USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is cancelled had to rent a car to get to my pops funeral","label":"negative"}
{"tweet_id":569509671213662208,"text":"@USAirways I did they are busy","label":"negative"}
{"tweet_id":569510774957170690,"text":"@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in canceling reservation?","label":"negative"}
{"tweet_id":569510828023488512,"text":"@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta","label":"negative"}
{"tweet_id":569510849846611968,"text":"@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFi\u00e2\u20ac\u00a6 http:\/\/t.co\/NY6CS7jRuV","label":"positive"}
{"tweet_id":569512239344054274,"text":"@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!","label":"negative"}
{"tweet_id":569512252639981568,"text":"@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!","label":"negative"}
{"tweet_id":569512447717085185,"text":"@JetBlue I hear you and safety is #1! I think we can get to JFK though now so let's help the pilots, passengers & crew get there safely!","label":"neutral"}
{"tweet_id":569514001450672128,"text":"@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..","label":"negative"}
{"tweet_id":569514168576974848,"text":"@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours","label":"neutral"}
{"tweet_id":569515688898875393,"text":"@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here","label":"negative"}
{"tweet_id":569515731022454784,"text":"@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep","label":"negative"}
{"tweet_id":569516566380875778,"text":"@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time","label":"negative"}
{"tweet_id":569517484102909952,"text":"@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?","label":"negative"}
{"tweet_id":569518596231008258,"text":"@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?","label":"neutral"}
{"tweet_id":569519040504287232,"text":"@USAirways u guys suck","label":"negative"}
{"tweet_id":569521081125629953,"text":"@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?","label":"negative"}
{"tweet_id":569522534724403201,"text":"@USAirways what is the expected wait time to speak to someone via 800 number?","label":"negative"}
{"tweet_id":569524522291892226,"text":"@USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat","label":"neutral"}
{"tweet_id":569525452081111041,"text":"@JetBlue how can your entire system go down? No IT? Really?","label":"negative"}
{"tweet_id":569525679823425536,"text":"@USAirways I have a MAJOR complaint that I want to address w\/you about my hand luggage courtesy check-in. What's the best way to do this?","label":"negative"}
{"tweet_id":569526101669769217,"text":"@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.","label":"negative"}
{"tweet_id":569527183825182720,"text":"@JetBlue I'm also a mosaic customer and fly jet blue ALOT....","label":"negative"}
{"tweet_id":569528105557053442,"text":"@USAirways @msscottwg  \"That's unusual\" means we screwed up but will never admit to it!  #GoingForGreatnessFAIL","label":"negative"}
{"tweet_id":569528451339673600,"text":"@JetBlue and ask she load the bag for my flight","label":"neutral"}
{"tweet_id":569528768148041728,"text":"@USAirways any chance u can help our family rebook their flight that was cancelled, #4487?","label":"negative"}
{"tweet_id":569529242893090816,"text":"@JetBlue what's the delay if the system isn't down?","label":"negative"}
{"tweet_id":569530159247826944,"text":"@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks","label":"positive"}
{"tweet_id":569530195306258432,"text":"@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.","label":"negative"}
{"tweet_id":569531651732217857,"text":"@JetBlue any idea when the flight will actually take off?","label":"neutral"}
{"tweet_id":569532394455359488,"text":"@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.","label":"negative"}
{"tweet_id":569532566610571265,"text":"@JetBlue things happen it's ok just wish I was on the beach and not in the airport","label":"positive"}
{"tweet_id":569532711787892736,"text":"@USAirways with a glass of wine once we hit altitude?","label":"neutral"}
{"tweet_id":569533648367722496,"text":"@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email.  Thank you","label":"negative"}
{"tweet_id":569533875308916736,"text":"@JetBlue they are now being sent off the plane? Does anyone at JetBlue have a clue?","label":"negative"}
{"tweet_id":569535203888271361,"text":"@JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK","label":"negative"}
{"tweet_id":569536910990950401,"text":"@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather.","label":"negative"}
{"tweet_id":569537042201194496,"text":"@USAirways with chocolate please... i m melting http:\/\/t.co\/jJdoSFYIBM","label":"neutral"}
{"tweet_id":569538171509350400,"text":"@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL","label":"negative"}
{"tweet_id":569538770808266754,"text":"@united so? Found anything or just showing off? You do realise that the morning flight that you cancelled was more pricey than the evening?","label":"negative"}
{"tweet_id":569538840735703040,"text":"@JetBlue Thanks for the THIRD gate change http:\/\/t.co\/UfBdr5AxeO","label":"negative"}
{"tweet_id":569539000312188928,"text":"@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http:\/\/t.co\/T78k7aBtWF","label":"negative"}
{"tweet_id":569539287118692352,"text":"@JetBlue according to jfk plenty of planes are landing. No problem there","label":"negative"}
{"tweet_id":569539560910282752,"text":"@USAirways No one answers your reservation phone line. I need to book travel with a  companion certificate. How do I get through?!!!","label":"negative"}
{"tweet_id":569542427758866433,"text":"@USAirways  where's my bag?  In line 200 deep at DCA. Agents say call 800 #.  800# says talk to agents. Abysmal customer service","label":"negative"}
{"tweet_id":569543457452064768,"text":"@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works","label":"positive"}
{"tweet_id":569544730184261632,"text":"@united can you assign seats","label":"neutral"}
{"tweet_id":569544819510345728,"text":"@united pls follow for DM","label":"neutral"}
{"tweet_id":569544955800264704,"text":"@USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements","label":"negative"}
{"tweet_id":569546689943482368,"text":"@USairways E190 lands without nose gear in Houston - @Flightglobal http:\/\/t.co\/Yf9NhMwyFF","label":"negative"}
{"tweet_id":569548316700254208,"text":"@united it was very comfortable, now waiting for our luggage","label":"positive"}
{"tweet_id":569548355489148928,"text":"@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!","label":"negative"}
{"tweet_id":569548841361412096,"text":"@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?","label":"neutral"}
{"tweet_id":569549922569224192,"text":"@JetBlue, your hold music sucks.","label":"negative"}
{"tweet_id":569552378812194816,"text":"@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal","label":"neutral"}
{"tweet_id":569554300495462400,"text":"@JetBlue Flight 136 departed Phoenix at 1:30 am","label":"neutral"}
{"tweet_id":569554826616381440,"text":"@SouthwestAir What's happened to your customer service? 2 cancelled flights in 2 days & an uninformed and unapologetic staff. #nolove #cali","label":"negative"}
{"tweet_id":569555455963471872,"text":"@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example","label":"negative"}
{"tweet_id":569556697603280897,"text":"@USAirways No thank you. @AmericanAir was responsive & I found alternate travel home.","label":"negative"}
{"tweet_id":569557756597776384,"text":"@united no. I need you to have more than 2 agents at check in.","label":"negative"}
{"tweet_id":569558156512088064,"text":"@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?","label":"negative"}
{"tweet_id":569558713079443456,"text":"@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai","label":"negative"}
{"tweet_id":569559311095095296,"text":"@USAirways That link doesn't work on mobile.","label":"negative"}
{"tweet_id":569561425955332097,"text":"@united   Pushing 2 hours on hold. Priceless. http:\/\/t.co\/thS10LDY2a","label":"negative"}
{"tweet_id":569565125344141312,"text":"@USAirways should look into better service\u00e2\u0153\u0152\u00ef\u00b8\ufffd","label":"negative"}
{"tweet_id":569565393502793728,"text":"@JetBlue any way to get 2 ppl on standby list for flight 1970 FLL to BOS. Trying to find way home.","label":"neutral"}
{"tweet_id":569565776010567680,"text":"@united cannot direct message you you do not follow us. I want my luggage.  Please hep","label":"negative"}
{"tweet_id":569566981835218944,"text":"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site","label":"negative"}
{"tweet_id":569567028136296450,"text":"@SouthwestAir my flight continues through to Vegas after my stop. Don't be upset if a stowaway.","label":"neutral"}
{"tweet_id":569569639543541762,"text":"@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed","label":"negative"}
{"tweet_id":569570013964689410,"text":"@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649","label":"negative"}
{"tweet_id":569570644632821760,"text":"@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to","label":"negative"}
{"tweet_id":569571643044929536,"text":"@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?","label":"negative"}
{"tweet_id":569571938819055617,"text":"@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?","label":"negative"}
{"tweet_id":569574961158815745,"text":"@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?","label":"neutral"}
{"tweet_id":569577005278064640,"text":"@JetBlue of course I am!!\u00e2\u0153\u02c6\u00ef\u00b8\ufffd","label":"neutral"}
{"tweet_id":569577455176048642,"text":"@united more people would catch their flights if your attendants had more help!","label":"negative"}
{"tweet_id":569578942543372288,"text":"@united I am appalled at your lack of communication during our awful journey on 2\/21 EWR to BOS. 4 hr delays need to be explained better.","label":"negative"}
{"tweet_id":569579153604743171,"text":"@JetBlue no baggage crew update!  Your staff is incompetent with no answers after 2 hours....","label":"negative"}
{"tweet_id":569580275182772225,"text":"@USAirways care to elaborate on why CHA to DCA is cancelled this evening?","label":"negative"}
{"tweet_id":569580671112388608,"text":"@united no thank you","label":"neutral"}
{"tweet_id":569581400850096128,"text":"@USAirways flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see?","label":"negative"}
{"tweet_id":569583725408870401,"text":"@USAirways waiting all day at ATL since flight this am cancelled. 1 standby told no seats and group of 15 shows up late and gets on to PHL","label":"negative"}
{"tweet_id":569585747503611905,"text":"@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable","label":"negative"}
{"tweet_id":569585827019399168,"text":"@JetBlue I usually do-but I didn't make the booking this time-that'll teach me! Yea I have that going for me at least haha","label":"neutral"}
{"tweet_id":569586611085815808,"text":"@JetBlue hope so! looks nice and warm in San Juan \u00f0\u0178\u0152\u00b4","label":"neutral"}
{"tweet_id":569586660909973504,"text":"@VirginAmerica is there special assistance if I travel alone w\/2 kids and 1 infant? Priority boarding?","label":"neutral"}
{"tweet_id":569586743831191552,"text":"@SouthwestAir you guys rule. I will DM you. <3 Thank you.","label":"positive"}
{"tweet_id":569587140490866689,"text":"@AmericanAir we have 8 ppl so we need 2 know how many seats are on the next flight. Plz put us on standby for 4 people on the next flight?","label":"neutral"}
{"tweet_id":569587188687634433,"text":"@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??","label":"negative"}
{"tweet_id":569588073438121984,"text":"@USAirways 1 hour and counting on hold :( why? http:\/\/t.co\/clOB5qwMXR","label":"negative"}
{"tweet_id":569588138273865728,"text":"@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries","label":"negative"}
{"tweet_id":569588465593143297,"text":"@USAirways What's the contact number for the corporate baggage office in Phoenix?","label":"neutral"}
{"tweet_id":569588651925098496,"text":"Thank you. \u00e2\u20ac\u0153@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.\u00e2\u20ac\ufffd","label":"positive"}
{"tweet_id":569589454194790400,"text":"@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter","label":"positive"}
{"tweet_id":569589829735821312,"text":"@united What does DM the confirmation @ mean???","label":"neutral"}
{"tweet_id":569591393540288512,"text":"@AmericanAir cancels my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!","label":"negative"}
{"tweet_id":569591765793165312,"text":"@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous","label":"negative"}
{"tweet_id":569591954830450688,"text":"@united in fact he received my boarding pass","label":"neutral"}
{"tweet_id":569592443542343680,"text":"@USAirways Just cancel every flight I have why don't you.","label":"negative"}
{"tweet_id":569592981742878721,"text":"http:\/\/t.co\/EIw2sYb8Fu roberts&s=1 @AmericanAir","label":"neutral"}
{"tweet_id":569593278636675072,"text":"@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end?","label":"negative"}
{"tweet_id":569593346223579137,"text":"@AmericanAir we've been on hold for hours.","label":"negative"}
{"tweet_id":569595245945597952,"text":"@united trying to check in for tomorrow's flight. website keeps timing out. what's up?","label":"negative"}
{"tweet_id":569595899204255745,"text":"@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost  an hour.Flight got cancelled. http:\/\/t.co\/sDm2wvR3zr","label":"negative"}
{"tweet_id":569596394819883008,"text":"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!","label":"positive"}
{"tweet_id":569596778426855426,"text":"@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w\/o it but I appreciate the support. $50 voucher + $50 for essentials.","label":"positive"}
{"tweet_id":569597328522387456,"text":"@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http:\/\/t.co\/hFjYN2vtVj","label":"negative"}
{"tweet_id":569597742693154816,"text":"@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w\/ u again.","label":"negative"}
{"tweet_id":569598544379817984,"text":"@AmericanAir I can't get ahold of aadvantage reservations.  I need to ticket a reservation that cancels soon.  can you help?","label":"neutral"}
{"tweet_id":569598614235942912,"text":"@SouthwestAir our flight is delayed till tomorrow curse the weather","label":"negative"}
{"tweet_id":569598915722518528,"text":"@USAirways I have nothing but issues when I fly w\/u what's up w\/that?! #travel #vacation #awful","label":"negative"}
{"tweet_id":569598985737867265,"text":"@united missing my amazing us bank work conference, not ok.  What do I do now?????","label":"negative"}
{"tweet_id":569600462661554177,"text":"@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal.","label":"negative"}
{"tweet_id":569600694388445184,"text":"@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence\/understaffing is compounding weather issues?","label":"negative"}
{"tweet_id":569600927394631680,"text":"@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?","label":"negative"}
{"tweet_id":569600985007558656,"text":"@AmericanAir I hope you like the photo :) http:\/\/t.co\/p7fSLuxEGW","label":"positive"}
{"tweet_id":569601337882755073,"text":"@AmericanAir yes and I would like a refund.","label":"neutral"}
{"tweet_id":569601628279480320,"text":"@USAirways where are my bags?","label":"negative"}
{"tweet_id":569601850820976640,"text":"@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?","label":"negative"}
{"tweet_id":569601913832022016,"text":"@USAirways Ill never fly you again due to the emotional & financial stress you have caused me because of one of your staff members errors.","label":"negative"}
{"tweet_id":569602057285574656,"text":"@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks.","label":"negative"}
{"tweet_id":569602860020850688,"text":"@USAirways  Flight 4454 aircraft at gate, but no crew?  Will be 2+ hours late to destination. Come on!","label":"negative"}
{"tweet_id":569602897572450305,"text":"@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??","label":"negative"}
{"tweet_id":569603002278944768,"text":"@JetBlue love it as always!","label":"positive"}
{"tweet_id":569603273033945090,"text":"@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!","label":"negative"}
{"tweet_id":569603641767792641,"text":"@JetBlue thank you guys! You are the best! \u00f0\u0178\u2122\u0152\u00e2\u0153\u02c6\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":569604041141039104,"text":"@USAirways  Mad love http:\/\/t.co\/4ojrSDWPkK NYC-","label":"neutral"}
{"tweet_id":569604176960827392,"text":"@americanair Help!  I need to speak to a live agent before I lose my online reservation being held.","label":"negative"}
{"tweet_id":569604208661409792,"text":"@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ....","label":"negative"}
{"tweet_id":569604354703020032,"text":"@AmericanAir can you help me with a reservation? cant get through on the phone","label":"negative"}
{"tweet_id":569604659712811009,"text":"@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations","label":"negative"}
{"tweet_id":569604909571678208,"text":"@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold.  Not feeling confident that I will ever get through...","label":"negative"}
{"tweet_id":569605928636407808,"text":"@AmericanAir On flt 1627 from DFW to FAT on 2\/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone.","label":"neutral"}
{"tweet_id":569606016070844420,"text":"@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.","label":"negative"}
{"tweet_id":569606089316167680,"text":"@SouthwestAir ohk. Thank You!!! B\/C of the inexpensive airfares that Southwest has I can now travel around.","label":"positive"}
{"tweet_id":569606226880929792,"text":"@AmericanAir @cheerUPDATES So you're saying the call center is understaffed?","label":"negative"}
{"tweet_id":569607321908862977,"text":"@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!","label":"negative"}
{"tweet_id":569607852236640256,"text":"@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey","label":"negative"}
{"tweet_id":569607918569410560,"text":"@AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice","label":"negative"}
{"tweet_id":569608190410809344,"text":"@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.","label":"negative"}
{"tweet_id":569609396461936640,"text":"@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable \u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00e2\u0153\u02c6\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":569609828831780865,"text":"@USAirways Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.","label":"neutral"}
{"tweet_id":569611217301450752,"text":"@AmericanAir that's quite an impressive list of fees!","label":"negative"}
{"tweet_id":569611549960044544,"text":"@SouthwestAir you are a bunch of liars! Cancelled our flight and rebooked us four days later!","label":"negative"}
{"tweet_id":569612379811676161,"text":"@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?","label":"negative"}
{"tweet_id":569612804350717953,"text":"@USAirways despite mechanical issues and many delays followed by a cancellation, still getting to Vegas thanks to great gate agents!","label":"positive"}
{"tweet_id":569613526328717313,"text":"@united I believe. It was canceled yesterday I guess. Goes back to no notification from United about cancellation","label":"negative"}
{"tweet_id":569613611510960128,"text":"@AmericanAir Hi guys checking in US\/AA 639 JFK PHX and renewed Admirals Club today.","label":"neutral"}
{"tweet_id":569614024578600960,"text":"@VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!","label":"positive"}
{"tweet_id":569614365755899905,"text":"@VirginAmerica please provide status for flight 769.  I cant imagine it's on time as the Web indicates  dude to weather here and\/or Dallas","label":"negative"}
{"tweet_id":569614917826965504,"text":"@AmericanAir @AmericanAir how do you expect to do that?","label":"negative"}
{"tweet_id":569615215144226816,"text":"@united thx off the response, finally got through the 45 min wait and talked to someone.","label":"positive"}
{"tweet_id":569615290956259328,"text":"@AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated.","label":"negative"}
{"tweet_id":569615540089700353,"text":"@AmericanAir hi how are you","label":"neutral"}
{"tweet_id":569616208804380672,"text":"@AmericanAir I will thank you. What do I do if I can't get through and my flight on hold cancels?","label":"neutral"}
{"tweet_id":569616551239917569,"text":"@USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM?","label":"neutral"}
{"tweet_id":569616554922418177,"text":"@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.","label":"negative"}
{"tweet_id":569616576481267712,"text":"@JetBlue What confirmation number?","label":"neutral"}
{"tweet_id":569616934225846273,"text":"@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!","label":"negative"}
{"tweet_id":569617089155211265,"text":"@AmericanAir just downloaded the app for iPhone.  Notice drink coupon but nothing is displayed?  Getting ready to fly...","label":"neutral"}
{"tweet_id":569617259548708864,"text":"@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA\u00e2\u0153\u02c6\u00ef\u00b8\ufffdBOS","label":"negative"}
{"tweet_id":569617494908002304,"text":"@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.","label":"positive"}
{"tweet_id":569617777075625986,"text":"@USAirways No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number.","label":"neutral"}
{"tweet_id":569617906390052865,"text":"@JetBlue no, I haven't done that yet. Is that something I can do online? Thx!","label":"negative"}
{"tweet_id":569618210699513856,"text":"@AmericanAir we're still stucked in the airport. #AADelay #AA919","label":"negative"}
{"tweet_id":569618317440208896,"text":"@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy","label":"negative"}
{"tweet_id":569618327078887424,"text":"@AmericanAir Flt canceled, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?","label":"negative"}
{"tweet_id":569618489788346368,"text":"@JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!","label":"negative"}
{"tweet_id":569618972535959552,"text":"@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours","label":"negative"}
{"tweet_id":569619668060807169,"text":"@USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk","label":"neutral"}
{"tweet_id":569620202045841408,"text":"@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!","label":"negative"}
{"tweet_id":569620452043317249,"text":"@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window.","label":"negative"}
{"tweet_id":569620494724366336,"text":"@AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning!","label":"negative"}
{"tweet_id":569621047353450496,"text":"@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you.","label":"negative"}
{"tweet_id":569621173811736576,"text":"@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers","label":"negative"}
{"tweet_id":569621349095702528,"text":"@united ... I want my bag off flight 1142, what do I do now?","label":"negative"}
{"tweet_id":569621976131772416,"text":"@AmericanAir Still waiting on bags from flight 1613\/2440 yesterday  First Class passenger not happy with your service.","label":"negative"}
{"tweet_id":569622053214507008,"text":"@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?","label":"negative"}
{"tweet_id":569622618195652608,"text":"@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now.","label":"negative"}
{"tweet_id":569623156337586177,"text":"@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!","label":"negative"}
{"tweet_id":569623164143185920,"text":"@AmericanAir \n\nLate from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive.","label":"negative"}
{"tweet_id":569623364337168384,"text":"@AmericanAir Always enjoy my time. Now on the plane to DFW!","label":"positive"}
{"tweet_id":569623889686482944,"text":"@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!","label":"negative"}
{"tweet_id":569623948767268864,"text":"@JetBlue once you go blue you don't go back","label":"negative"}
{"tweet_id":569624406437306370,"text":"@USAirways - flight was cancelled to Buf today. Waited in line for 2+ hrs & cus service was rude. No flight until Tues. Need to get to ROC.","label":"negative"}
{"tweet_id":569625014179377152,"text":"@USAirways Can you guys please give an update?  Been sitting on Tarmac on flight 601 yet the website still says it's on time?","label":"negative"}
{"tweet_id":569626122578726913,"text":"@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! \u00f0\u0178\u02dc\u201e","label":"positive"}
{"tweet_id":569626297116176384,"text":"@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks","label":"negative"}
{"tweet_id":569626673034850304,"text":"@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff","label":"negative"}
{"tweet_id":569626703959494656,"text":"@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf","label":"negative"}
{"tweet_id":569626841046224896,"text":"@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!","label":"negative"}
{"tweet_id":569627574336421888,"text":"@USAirways my wife left her phone on flight AWE474 on Friday February 20th upon landing in Minneapolis. How can we get it back? Thanks!","label":"neutral"}
{"tweet_id":569627744021184513,"text":"@AmericanAir \nNo one answers phone, delayed\/cancelled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad","label":"negative"}
{"tweet_id":569627784626229248,"text":"@AmericanAir 3231DTW to LAG at 4:45. Flight cancelled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology.","label":"negative"}
{"tweet_id":569627839374467072,"text":"@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?","label":"negative"}
{"tweet_id":569627907871502338,"text":"@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot","label":"negative"}
{"tweet_id":569627946459275264,"text":"@SouthwestAir thank you!","label":"positive"}
{"tweet_id":569628053648904195,"text":"@JetBlue I have a disabled seat in row 6 do I get to board earlier?","label":"neutral"}
{"tweet_id":569629228225859584,"text":"@united you friend's flt from ase to Denver is cancelled for tomorrow.  Can you help with rebook?","label":"neutral"}
{"tweet_id":569630160233873411,"text":"@JetBlue Think about it...boarding to a chill untz untz untz....like this http:\/\/t.co\/lj2lARivE0...","label":"neutral"}
{"tweet_id":569630593924911104,"text":"@AmericanAir I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around.","label":"negative"}
{"tweet_id":569630837538361344,"text":"@united finally made it to rep, who solved my problem.","label":"positive"}
{"tweet_id":569631027385245696,"text":"@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed","label":"negative"}
{"tweet_id":569631375487139841,"text":"@AmericanAir u cancelled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!!  #not cool #hateful","label":"negative"}
{"tweet_id":569631567032627200,"text":"@AmericanAir cancelled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http:\/\/t.co\/ypbkCiRBXu","label":"negative"}
{"tweet_id":569631973859139584,"text":"@AmericanAir has canceled their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV.","label":"negative"}
{"tweet_id":569632550873915392,"text":"@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags","label":"negative"}
{"tweet_id":569633036251340800,"text":"@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?","label":"neutral"}
{"tweet_id":569633099174322177,"text":"@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http:\/\/t.co\/214i0RTIH4","label":"negative"}
{"tweet_id":569633221748637696,"text":"@AmericanAir why would I bother wasting my time calling them when they are gunna do nothing","label":"negative"}
{"tweet_id":569633257689518081,"text":"@Jetblue  I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!","label":"negative"}
{"tweet_id":569634229627297793,"text":"@united 8 hours later and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!","label":"negative"}
{"tweet_id":569634575653183488,"text":"@JetBlue I think I have it selected already \u00e2\u02dc\u00ba\u00ef\u00b8\ufffd","label":"neutral"}
{"tweet_id":569634729324122112,"text":"FYI, @JetBlue: The last email response - \"we undrstnd this wasnt best 4 you\" -but hope 2 wlcm u back onbrd N the future...   nice touch. lol","label":"negative"}
{"tweet_id":569635479383085056,"text":"@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined","label":"negative"}
{"tweet_id":569635623348215808,"text":"@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!","label":"negative"}
{"tweet_id":569635707746160642,"text":"@united look at this beauty \u00f0\u0178\u02dc\u2030 dc-10 united airlines \u00f0\u0178\u02dc\u2030 Hope you like this beauty \u00f0\u0178\u02dc\u2030 http:\/\/t.co\/NS1aCFqCdQ","label":"positive"}
{"tweet_id":569638381375909889,"text":"@USAirways who do I contact about my awful experience I had 2\/15\/15 with @USAirways Flight 713 BUF-CLT?","label":"negative"}
{"tweet_id":569638678194040832,"text":"@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight?","label":"negative"}
{"tweet_id":569639305016152066,"text":"@usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm","label":"negative"}
{"tweet_id":569639780276953088,"text":"@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all","label":"positive"}
{"tweet_id":569639854277066752,"text":"@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure","label":"positive"}
{"tweet_id":569639923080404994,"text":"@AmericanAir My flt AA375 for 02\/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help","label":"negative"}
{"tweet_id":569640163393073152,"text":"@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD","label":"negative"}
{"tweet_id":569640446999203842,"text":"@SouthwestAir My GF lost the promise ring I gave her on flight 2707 2\/21\/2015 SFO>SNA. It's an infinity silver band ring. Please help!","label":"neutral"}
{"tweet_id":569640574971715584,"text":"@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag","label":"negative"}
{"tweet_id":569640733466103808,"text":"@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA","label":"negative"}
{"tweet_id":569641259826061312,"text":"@AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go.","label":"negative"}
{"tweet_id":569641343439360000,"text":"@AmericanAir a phone call or email when you cancel a flight would be lovely.","label":"negative"}
{"tweet_id":569641686101585921,"text":"\u00e2\u20ac\u0153@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP\u00e2\u20ac\ufffd free tickets , for the i convince .","label":"neutral"}
{"tweet_id":569641693726842880,"text":"@AmericanAir check your dm pls","label":"neutral"}
{"tweet_id":569641880276893697,"text":"\u00e2\u20ac\u0153@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!\u00e2\u20ac\ufffd Again in 1 week!","label":"positive"}
{"tweet_id":569642742852268032,"text":"@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again!","label":"negative"}
{"tweet_id":569642766407483392,"text":"@AmericanAir 62 inches !?","label":"neutral"}
{"tweet_id":569642989515112448,"text":"@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer","label":"negative"}
{"tweet_id":569643262459269120,"text":"@VirginAmerica is flight 882 cancelled and what do I do if it is?","label":"neutral"}
{"tweet_id":569643648910028801,"text":"@usairways the. Worst. Ever. #dca #customerservice","label":"negative"}
{"tweet_id":569644041857421312,"text":"@AmericanAir my travel for tomorrow was cancelled and then stupidly rebooked for tomorrow! I can't get through to reservations!","label":"negative"}
{"tweet_id":569644492040613888,"text":"@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was late so I can't complain :)","label":"positive"}
{"tweet_id":569644716343455744,"text":"@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography","label":"negative"}
{"tweet_id":569644759024852992,"text":"@AmericanAir @dfwairport got rebooked through the AA online app.","label":"neutral"}
{"tweet_id":569645082414080000,"text":"@AmericanAir I want the flight I have on hold. I don't want a new flight.","label":"negative"}
{"tweet_id":569645502729457666,"text":"@AmericanAir please help my flight appears cancel 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU","label":"neutral"}
{"tweet_id":569646230264885249,"text":"@AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts.","label":"neutral"}
{"tweet_id":569646269221773312,"text":"@JetBlue all day","label":"negative"}
{"tweet_id":569646347705561088,"text":"@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for booking an AM flight tomorrow. Iceday?","label":"negative"}
{"tweet_id":569646601398067200,"text":"@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?","label":"negative"}
{"tweet_id":569646613183885312,"text":"@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.","label":"negative"}
{"tweet_id":569646827567501312,"text":"@AmericanAir I'm great thanks keep up the good work","label":"positive"}
{"tweet_id":569646854402486272,"text":"@AmericanAir it wasn't ' disrupted' it was cancelled. Airport agents were horrendous. Sharon was your saviour","label":"negative"}
{"tweet_id":569646982282612736,"text":"@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks","label":"negative"}
{"tweet_id":569647618932002816,"text":"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.","label":"positive"}
{"tweet_id":569648534569361408,"text":"@USAirways @AmericanAir 2hrs later finally taking off\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a","label":"negative"}
{"tweet_id":569650819894652928,"text":"@USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it..","label":"negative"}
{"tweet_id":569651129136459776,"text":"@AmericanAir why a different airport! I have no way of getting to a different airport.","label":"negative"}
{"tweet_id":569651226280751105,"text":"@AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay","label":"negative"}
{"tweet_id":569651320736522240,"text":"@AmericanAir we did for the last 8 hours.  Your customer service is horrendous.  I should have flown Delta","label":"negative"}
{"tweet_id":569651548881465345,"text":"@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance","label":"negative"}
{"tweet_id":569652313813430273,"text":"@AmericanAir Trip cut 7 hrs short due to flight change\/massive layovers\/ no peanuts or crackers\/ asked for H2O and received about 2oz.","label":"negative"}
{"tweet_id":569652316816719873,"text":"@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston","label":"negative"}
{"tweet_id":569652497947734017,"text":"@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue","label":"positive"}
{"tweet_id":569652584761462784,"text":"@SouthwestAir should get their shit together before they owe my $2,000 for my bag.","label":"negative"}
{"tweet_id":569653415317413888,"text":"@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp","label":"negative"}
{"tweet_id":569654198901608448,"text":"@AmericanAir 24 hours on the AirPort","label":"negative"}
{"tweet_id":569654428636049408,"text":"@united no thanks","label":"neutral"}
{"tweet_id":569654946179579904,"text":"@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!","label":"negative"}
{"tweet_id":569654988877668354,"text":"@AmericanAir your maint delay left us stuck in den!! Flight 1080.  Been on plane for 7 hrs.  Stop flying broke french planes!","label":"negative"}
{"tweet_id":569657389722550272,"text":"@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.","label":"negative"}
{"tweet_id":569657504273027073,"text":"@AmericanAir Flight  AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX","label":"negative"}
{"tweet_id":569657523944366080,"text":"@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there later.","label":"negative"}
{"tweet_id":569657725304610816,"text":"@JetBlue 4 hr delay on flight to JFK via Tampa & worst customer service in San Juan airport. This after app not working all day.","label":"negative"}
{"tweet_id":569658243871608832,"text":"@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for canceling my flight and not notifying me.","label":"negative"}
{"tweet_id":569658322413965312,"text":"@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive","label":"negative"}
{"tweet_id":569658340147646464,"text":"@AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?.","label":"neutral"}
{"tweet_id":569660442408321024,"text":"@AmericanAir all flights canceled tomorrow and that means I'm stranded at the airport for the night... wow.","label":"negative"}
{"tweet_id":569660666014859264,"text":"@AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was canceled due to weather. Any way you can help here? What are her options?","label":"negative"}
{"tweet_id":569660864653099009,"text":"@SouthwestAir sitting in Newark because flight 4179 was cancelled for no apparent reason.  All I was told was sorry after 2.5 hrs waiting","label":"negative"}
{"tweet_id":569661464509861888,"text":"@AmericanAir Same as yesterday's canceled flight. AA104. Your customer support is just awful!","label":"negative"}
{"tweet_id":569662113989439488,"text":"@AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone","label":"negative"}
{"tweet_id":569662471213948928,"text":"@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.","label":"negative"}
{"tweet_id":569663687222542336,"text":"@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...","label":"negative"}
{"tweet_id":569663851928485888,"text":"@AmericanAir 3198 to AEX. Is it still going?","label":"neutral"}
{"tweet_id":569663928701038592,"text":"@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids","label":"negative"}
{"tweet_id":569664077049384961,"text":"@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded","label":"negative"}
{"tweet_id":569664087740715008,"text":"@AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth","label":"negative"}
{"tweet_id":569664514142183424,"text":"@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots","label":"negative"}
{"tweet_id":569664636179476480,"text":"@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers","label":"negative"}
{"tweet_id":569664668010225664,"text":"@AmericanAir 719. Looks like we are about to get going, finally!","label":"negative"}
{"tweet_id":569665692770967552,"text":"@JetBlue Why close prechk at 8PM on a Sunday at JFK?  #annoying","label":"negative"}
{"tweet_id":569666470482804737,"text":"@SouthwestAir wifi is the worst $8 investment I have ever made.","label":"negative"}
{"tweet_id":569666606424420352,"text":"@SouthwestAir sign me up!","label":"positive"}
{"tweet_id":569666686086819840,"text":"@united:  thanks for the miserable trip GNV<<<FSD on 2.19-2.21.","label":"negative"}
{"tweet_id":569666687253008384,"text":"@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded.","label":"negative"}
{"tweet_id":569666708278878208,"text":"@SouthwestAir https:\/\/t.co\/OQUKSo3s2O subscribe please https:\/\/t.co\/OQUKSo3s2O","label":"neutral"}
{"tweet_id":569666840370110465,"text":"@united JP - DM message who? Can't get a DM through to @united","label":"negative"}
{"tweet_id":569666892882952192,"text":"@JetBlue thanks but still annoying. Especially if I miss my flight. \u00f0\u0178\u02dc\u2030 Can I tweet at the TSA??","label":"negative"}
{"tweet_id":569667019693359104,"text":"@SouthwestAir ...and how does one obtain this companion pass?","label":"neutral"}
{"tweet_id":569667675603009537,"text":"@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.","label":"negative"}
{"tweet_id":569667805643034624,"text":"\u00e2\u20ac\u0153@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http:\/\/t.co\/QjKL4aBprG\u00e2\u20ac\ufffd","label":"positive"}
{"tweet_id":569667821455708160,"text":"@shannonwoodward If you want, we can keep you updated on who's wearing who, & who's with who, & who wins what. We're nice like that. ;)","label":"neutral"}
{"tweet_id":569667923326971904,"text":"@SouthwestAir everyones flights who were cancelled today DESERVE 1","label":"negative"}
{"tweet_id":569668051764969474,"text":"@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?","label":"negative"}
{"tweet_id":569668144198848514,"text":"@JetBlue id appreciate that. Would also you mind contacting the pilot of my flight and request that I be allowed to announce over intercom?","label":"neutral"}
{"tweet_id":569668455202484224,"text":"@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!","label":"negative"}
{"tweet_id":569668644529147904,"text":"Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane\u00f0\u0178\u02dc\u00a1","label":"negative"}
{"tweet_id":569669516185063424,"text":"@united i sure will","label":"negative"}
{"tweet_id":569669603443519490,"text":"@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you cancel a flight?, ridiculous @PHLAirport","label":"negative"}
{"tweet_id":569669629951549440,"text":"@SouthwestAir flights still going to DAL?","label":"neutral"}
{"tweet_id":569669815205560320,"text":"@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs","label":"negative"}
{"tweet_id":569670523765960704,"text":"@AmericanAir thanks for the show! \u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":569670589646032896,"text":"@AmericanAir spoke too soon. 30 min later still waiting for bags to load. Some sympathy would be appreciated at the very least.","label":"negative"}
{"tweet_id":569672055471210496,"text":"@SouthwestAir yes please.my son lives in NJ.","label":"neutral"}
{"tweet_id":569672091550658560,"text":"@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire","label":"negative"}
{"tweet_id":569672563506458624,"text":"@JetBlue you're still the best","label":"positive"}
{"tweet_id":569672930851844096,"text":"@AmericanAir  flight from DFW to LIT tomorrow has been cancelled.  What do I do next?  Pls advise.  #HELP","label":"negative"}
{"tweet_id":569673044802854912,"text":"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer...","label":"negative"}
{"tweet_id":569673431224074240,"text":"@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!","label":"negative"}
{"tweet_id":569673582609088512,"text":"@AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back.","label":"negative"}
{"tweet_id":569673981164277760,"text":"@AmericanAir Educate Bohol is a 501(c)(3) w\/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?","label":"neutral"}
{"tweet_id":569674104913014784,"text":"Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http:\/\/t.co\/Ji2pg4gom9","label":"negative"}
{"tweet_id":569674294411669504,"text":"@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks.","label":"negative"}
{"tweet_id":569674349734711296,"text":"@JetBlue by far the worst airline in terms of service at jfk.","label":"negative"}
{"tweet_id":569674565074481152,"text":"@AmericanAir the bags arent even loaded on the plane??? #Flight293","label":"negative"}
{"tweet_id":569675144353828864,"text":"@VirginAmerica you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!","label":"positive"}
{"tweet_id":569675608969465856,"text":"@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance","label":"negative"}
{"tweet_id":569675637365071872,"text":"@AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http:\/\/t.co\/j0mhMkDiVl","label":"neutral"}
{"tweet_id":569675774627848192,"text":"@AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams.","label":"negative"}
{"tweet_id":569676333766328320,"text":"@AmericanAir so we have a cancelled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point.","label":"negative"}
{"tweet_id":569676866824642561,"text":"@AmericanAir all of these issues are not based on weather or things that are out of your control. These  issues are based on negligence.","label":"negative"}
{"tweet_id":569678154152828928,"text":"@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.","label":"negative"}
{"tweet_id":569678813602418688,"text":"@SouthwestAir  how do you get one?","label":"neutral"}
{"tweet_id":569679210454724609,"text":"@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho.","label":"positive"}
{"tweet_id":569679296572170240,"text":"@AmericanAir you set a schedule try and keep it !!! #AAALWAYSLATE","label":"neutral"}
{"tweet_id":569679450750750720,"text":"I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways","label":"negative"}
{"tweet_id":569679759250038784,"text":"@AmericanAir what happened?? We didn't get a notification about a departure cancelation tomorrow. Why will it take 2 hrs to talk to someone","label":"negative"}
{"tweet_id":569681499928158208,"text":"@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!","label":"positive"}
{"tweet_id":569683240828723201,"text":"@SouthwestAir first you had a good idea thatthis would happen and did not cancel it earlier, then very amateurish that there was no plan.","label":"negative"}
{"tweet_id":569683866908286976,"text":"@AmericanAir my flight from VCP to JFK was delayed and now it has been canceled, what should i do?","label":"negative"}
{"tweet_id":569683921908195328,"text":"@AmericanAir its Adolfo Garcia","label":"neutral"}
{"tweet_id":569684982366666752,"text":"@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.","label":"negative"}
{"tweet_id":569685096527056896,"text":"@JetBlue thank you!","label":"positive"}
{"tweet_id":569685261518376960,"text":"@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)","label":"positive"}
{"tweet_id":569686000240345090,"text":"@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather related\u00e2\u20ac\u00a6incompetence.","label":"negative"}
{"tweet_id":569686602940858368,"text":"@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning","label":"negative"}
{"tweet_id":569686814136467456,"text":"@SouthwestAir @MegElizabeth631 how you like the #redcarpet treatment","label":"neutral"}
{"tweet_id":569687606901940226,"text":"@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not cancel a flight like yesterday after 8h delayed","label":"negative"}
{"tweet_id":569688256247427072,"text":"@SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.","label":"negative"}
{"tweet_id":569688317412970496,"text":"@AmericanAir thank you for the update!","label":"positive"}
{"tweet_id":569688392553799680,"text":"@AmericanAir can you tell me why all flights from XNA 2 DFW are cancelled for tomorrow morning already?","label":"negative"}
{"tweet_id":569688822180503552,"text":"@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http:\/\/t.co\/nOPq5xIsbS","label":"negative"}
{"tweet_id":569688822486847488,"text":"@AmericanAir on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?","label":"negative"}
{"tweet_id":569689096882425857,"text":"@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always","label":"negative"}
{"tweet_id":569690664029462529,"text":"@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try lAter","label":"negative"}
{"tweet_id":569690786180132865,"text":"@SouthwestAir Free TV watching Daytona 500! #Boss http:\/\/t.co\/SbGBN7oUXy","label":"neutral"}
{"tweet_id":569691049116839936,"text":"@AmericanAir Thanks - I note some, but not all, flights are cancelled - are only some aircraft\/runways working out of DFW today\/tomorrow?","label":"negative"}
{"tweet_id":569691574625415168,"text":"@AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time!","label":"negative"}
{"tweet_id":569691609404706817,"text":"@americanair I finally got someone on the phone so no worries!","label":"negative"}
{"tweet_id":569692835907129345,"text":"@USAirways What is with your lost & found.  My wife lost her phone in Philly, & followed your web instructions to call an 800#.  No answer.","label":"negative"}
{"tweet_id":569692982955237377,"text":"@AmericanAir I have been trying to speak with an agent the whole day about my cancelled flight, what I can do?","label":"negative"}
{"tweet_id":569695286907551745,"text":"@AmericanAir @USAirways how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go!","label":"negative"}
{"tweet_id":569695412740714496,"text":"@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???","label":"negative"}
{"tweet_id":569695452368670720,"text":"@united Why was flight 1180 EWR to MCO cancelled for tomorrow and what do I do to rebook. Asking for a relative.","label":"negative"}
{"tweet_id":569695794598531072,"text":"@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?","label":"negative"}
{"tweet_id":569695998894673920,"text":"@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight.  # fire the software programmers","label":"negative"}
{"tweet_id":569696521425281024,"text":"@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope.","label":"negative"}
{"tweet_id":569696666611261440,"text":"@usairways @usair   idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando","label":"negative"}
{"tweet_id":569697267856187392,"text":"@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation.","label":"negative"}
{"tweet_id":569697793801134080,"text":"@united what about the poor customer service at checkin at Kansas KCI?!? That's it???","label":"negative"}
{"tweet_id":569698085821001728,"text":"@United \"delayed due to customer service\" Huh? http:\/\/t.co\/XlTV5z6sT1","label":"negative"}
{"tweet_id":569698504467021824,"text":"@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free.  Your excellence in operational efficiency is showing","label":"negative"}
{"tweet_id":569698519742861312,"text":"@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this","label":"negative"}
{"tweet_id":569698589653344256,"text":"@SouthwestAir may I have my Companion pass please.","label":"neutral"}
{"tweet_id":569698840149950464,"text":"@SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?","label":"neutral"}
{"tweet_id":569698892528222208,"text":"@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?","label":"negative"}
{"tweet_id":569699171868938241,"text":"@united Flight 2 is 2:30 hrs delayed so far b\/c of late crew. Now we are literally waiting while they have dinner acc. to honest gate agent.","label":"negative"}
{"tweet_id":569699455919726593,"text":"@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!","label":"negative"}
{"tweet_id":569699616750489600,"text":"@USAirways you're really fudgin up with all these delays \u00f0\u0178\u02dc\u00a1 #justwantmybed","label":"negative"}
{"tweet_id":569699694454001664,"text":"@USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up.","label":"negative"}
{"tweet_id":569701122899775488,"text":"@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http:\/\/t.co\/hcNN0wXQQr","label":"negative"}
{"tweet_id":569701192449654784,"text":"@USAirways Instructions say to CALL. I'm just doing what it said to do.","label":"negative"}
{"tweet_id":569701794567163905,"text":"@AmericanAir one staff on desk. Now been queuing for over an hr.","label":"negative"}
{"tweet_id":569702567573368832,"text":"Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!","label":"positive"}
{"tweet_id":569702870423117825,"text":"@JetBlue - Fix your @#$& jet bridges.  40 minute delay, 2nd gate...still waiting!  #jetblues http:\/\/t.co\/ncB2oNcS9i","label":"negative"}
{"tweet_id":569703480933408768,"text":"@united I did. It took about an hour and a half though","label":"negative"}
{"tweet_id":569704587315138560,"text":"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight","label":"positive"}
{"tweet_id":569704700490219523,"text":"@JetBlue over 2 hour delay going from NYC to Denver! Come on man!","label":"negative"}
{"tweet_id":569705212274995201,"text":"@united  Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.","label":"negative"}
{"tweet_id":569705276481282048,"text":"@AmericanAir it's been almost 3 days and it's still frozen. Thanks doll \u00f0\u0178\u02dc\u02dc\u00f0\u0178\u02dc\u2018","label":"negative"}
{"tweet_id":569706638283833344,"text":"@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.","label":"negative"}
{"tweet_id":569707409985445889,"text":"@AmericanAir You have a lot on your plate dealing with cancellations and weather tonite. Those are more important. I know you will respond.","label":"positive"}
{"tweet_id":569707569448558592,"text":"@united Hi.  My relative's booking number is MY8YB4.  Her name is Clarita Jaramillo Mejia.  Thank you","label":"neutral"}
{"tweet_id":569708269943418880,"text":"@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines","label":"negative"}
{"tweet_id":569708886518849536,"text":"@AmericanAir is AA951 to S\u00c3\u00a3o Paulo taking off today? Your colleagues won't tell us any thing","label":"negative"}
{"tweet_id":569709058636320768,"text":"@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.","label":"negative"}
{"tweet_id":569709350903631873,"text":"@united he is so excellent and so reliable :) #happycustomer","label":"positive"}
{"tweet_id":569709973963468801,"text":"@AmericanAir next time my flight's cancelled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in","label":"negative"}
{"tweet_id":569710019333107714,"text":"@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections","label":"negative"}
{"tweet_id":569710446112067584,"text":"@AmericanAir Thanks. Two hours to go inflight, then hotel.  Hang in there with all the DFW travel delays AA team.","label":"negative"}
{"tweet_id":569710876682366977,"text":"@AmericanAir today, after 6 yrs., no longer my preferred airline.","label":"negative"}
{"tweet_id":569710964712411136,"text":"@SouthwestAir TY for your consideration!","label":"positive"}
{"tweet_id":569714127792254976,"text":"@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!","label":"positive"}
{"tweet_id":569714230842302464,"text":"@AmericanAir but at least your automated message gives me info about your merger w\/ @USAirways. Another airline I know to avoid.","label":"negative"}
{"tweet_id":569714383971966976,"text":"@AmericanAir By \"answering as fast as they can\", you mean hanging up on every call?","label":"negative"}
{"tweet_id":569714755838935040,"text":"@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours later. Muchas grassy ass.","label":"negative"}
{"tweet_id":569715687469420545,"text":"@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi","label":"negative"}
{"tweet_id":569716065741045760,"text":"@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.","label":"negative"}
{"tweet_id":569716270184173568,"text":"@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though...","label":"negative"}
{"tweet_id":569716594731044865,"text":"@united UA1469. Just landed.","label":"neutral"}
{"tweet_id":569716670689902592,"text":"@USAirways Looking for some help to recover an item I left on an airplane this evening","label":"neutral"}
{"tweet_id":569716703556444161,"text":"@united either your staff or whoever you contract with at PVD is failing you big time tonight...","label":"negative"}
{"tweet_id":569717866611630081,"text":"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!","label":"positive"}
{"tweet_id":569718285060706304,"text":"@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking.","label":"negative"}
{"tweet_id":569718410944188417,"text":"@AmericanAir by far the best example of the worst company @Cowboycerrone","label":"negative"}
{"tweet_id":569718492108230657,"text":"@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?","label":"neutral"}
{"tweet_id":569720247948861440,"text":"@SouthwestAir @jparkermastin  customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking","label":"negative"}
{"tweet_id":569720325165830144,"text":"@AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow","label":"neutral"}
{"tweet_id":569721419849797632,"text":"@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week.","label":"negative"}
{"tweet_id":569721575492194304,"text":"@AmericanAir not anymore.","label":"negative"}
{"tweet_id":569721813220995072,"text":"@USAirways you reminded me today why I fly @SouthwestAir","label":"negative"}
{"tweet_id":569722230340333569,"text":"@united How do I get through @TSA to finally board UA 1534?","label":"neutral"}
{"tweet_id":569723985262354433,"text":"@united and was told that its been the case for weeks but is still not resolved.","label":"negative"}
{"tweet_id":569724545738760192,"text":"@AmericanAir yes. Shows cancelled & asks for her to contact you at 800 number.","label":"negative"}
{"tweet_id":569724918016839681,"text":"@AmericanAir Get a new crystal ball. Cancel flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.","label":"negative"}
{"tweet_id":569725805066002432,"text":"@united will lose my bag but won't give me free pretzels #frauds","label":"negative"}
{"tweet_id":569725892324253696,"text":"@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky","label":"positive"}
{"tweet_id":569727036627034112,"text":"@SouthwestAir Just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together?","label":"neutral"}
{"tweet_id":569728283568418816,"text":"@AmericanAir booked AA3370 departing JFK 2\/25\/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?","label":"neutral"}
{"tweet_id":569729657248985089,"text":"@AmericanAir  I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?","label":"negative"}
{"tweet_id":569729821397291008,"text":"@AmericanAir How is hanging up on customers because of \"high volume\" customer service? Tried to resolve via DM-still waiting.So bad. #aafail","label":"negative"}
{"tweet_id":569732365968404480,"text":"@AmericanAir sounding like they just got bitch-slapped by @juliasinton948","label":"negative"}
{"tweet_id":569733547843457025,"text":"@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250","label":"negative"}
{"tweet_id":569734065697353729,"text":"@united I'm desperately trying to understand how my girlfriend is being treated with this cancelled\/delayed flight.  #unacceptable #ORD","label":"negative"}
{"tweet_id":569737603617943552,"text":"@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370","label":"negative"}
{"tweet_id":569738487269756928,"text":"@AmericanAir flight from PHL to Austin canceled, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin","label":"negative"}
{"tweet_id":569739521291452416,"text":"@JetBlue Woo! Update! Flight 915 is now possibly delayed by more than 2hrs!  Power of positive thinking, people.","label":"negative"}
{"tweet_id":569740409787658240,"text":"@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as late due to delay as the canceled plane that started this #fail","label":"negative"}
{"tweet_id":569741221783957504,"text":"@VirginAmerica And now the flight booking site is totally down. Folks, what is the problem?","label":"negative"}
{"tweet_id":569741325454540800,"text":"@united On top of that I paid for 1st class and my wife got stuck in coach.","label":"negative"}
{"tweet_id":569743079491547137,"text":"@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United","label":"negative"}
{"tweet_id":569744378354401280,"text":"@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted","label":"negative"}
{"tweet_id":569746612433629184,"text":"@USAirways now U horrible people say you have no where for her to sleep?","label":"negative"}
{"tweet_id":569746687805095936,"text":"@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?","label":"negative"}
{"tweet_id":569747046338588672,"text":"@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!","label":"negative"}
{"tweet_id":569747280552538112,"text":"@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.","label":"negative"}
{"tweet_id":569747390758047745,"text":"@USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled.","label":"negative"}
{"tweet_id":569747411779735552,"text":"@AmericanAir you cancelled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?","label":"negative"}
{"tweet_id":569747533641199617,"text":"@USAirways is the worst airline to ever travel with.","label":"negative"}
{"tweet_id":569748572104560640,"text":"@united I wanna be grand staff","label":"positive"}
{"tweet_id":569748667793588224,"text":"@SouthwestAir cancelled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail","label":"negative"}
{"tweet_id":569748884164988929,"text":"@united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional.","label":"negative"}
{"tweet_id":569751515461603328,"text":"@united after a canceled flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!","label":"negative"}
{"tweet_id":569752107730890752,"text":"@USAirways @landonschott he's fine, he really likes picking his own seat....","label":"positive"}
{"tweet_id":569752206343348224,"text":"@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up","label":"negative"}
{"tweet_id":569752691460706304,"text":"@SouthwestAir show me some love and a companion flight~please and thank you!","label":"positive"}
{"tweet_id":569754680626008064,"text":"@United so you jacked out my cousins trip to Portland and then cancelled her return trip?! No more United","label":"negative"}
{"tweet_id":569758106395254784,"text":"@AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon.","label":"neutral"}
{"tweet_id":569758649112854529,"text":"@USAirways Like I thought this was America.  When did US Airways start operating under the rules of communist Russia?","label":"negative"}
{"tweet_id":569758821310017536,"text":"@USAirways sorry doesn't help.  It's midnight PST.  How in the hell am I still on hold after 90 minutes on customer service line?","label":"negative"}
{"tweet_id":569759330662109185,"text":"@USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN","label":"negative"}
{"tweet_id":569759892803756032,"text":"@AmericanAir Please REPLY!  How do you mess up my rebook TWICE???","label":"negative"}
{"tweet_id":569765076980215809,"text":"@united aaaand 7 hours later won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?","label":"negative"}
{"tweet_id":569770321563279360,"text":"@AmericanAir still waiting on a dm response..... #sloooowresponses","label":"negative"}
{"tweet_id":569770363623575552,"text":"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining","label":"positive"}
{"tweet_id":569774078233419776,"text":"@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b\/c all your back-end was secure.","label":"positive"}
{"tweet_id":569775081636782081,"text":"@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!","label":"positive"}
{"tweet_id":569780060523261952,"text":"@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend","label":"negative"}
{"tweet_id":569782378270314498,"text":"@AmericanAir I certainly hope my LA \/PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful","label":"negative"}
{"tweet_id":569786249508048896,"text":"Happy for SFO, but hopefully you'll add PDX soon \u00e2\u20ac\u0153@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569788202174713856,"text":"@AmericanAir How best to talk with an agent to reschedule canceled flight? No one answers at AA. Know it's busy, but need help.Thanks","label":"negative"}
{"tweet_id":569789622491820032,"text":"@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :\/ Not easy for a poor graduate student.","label":"negative"}
{"tweet_id":569793460414189568,"text":"@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning.","label":"negative"}
{"tweet_id":569795284764532736,"text":"@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call","label":"negative"}
{"tweet_id":569797465416683521,"text":"@JetBlue is so sloooooow today","label":"negative"}
{"tweet_id":569805521638662144,"text":"@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok?","label":"negative"}
{"tweet_id":569814010398273537,"text":"@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS","label":"negative"}
{"tweet_id":569814339785338880,"text":"@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience","label":"positive"}
{"tweet_id":569814855349346304,"text":"@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)","label":"positive"}
{"tweet_id":569816739699150849,"text":"@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy","label":"negative"}
{"tweet_id":569820671234060288,"text":"@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is cancelled. Could you be of assistance?","label":"negative"}
{"tweet_id":569821862873726976,"text":"@USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline","label":"negative"}
{"tweet_id":569822277145133056,"text":"@AmericanAir Thanks :-) Good to be back safely. See you again soon!","label":"positive"}
{"tweet_id":569824422279950336,"text":"@USAirways hello??? Anyone there?","label":"negative"}
{"tweet_id":569825133705216001,"text":"@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail","label":"negative"}
{"tweet_id":569825936788598786,"text":"@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome","label":"negative"}
{"tweet_id":569826411206316032,"text":"@united an efficient layout at kiosks\/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff","label":"negative"}
{"tweet_id":569828681297870848,"text":"@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w\/3 cust. 10 waiting. Asked to speak w\/supervisor. Told 20 min. In a mtg!! What?!?!","label":"negative"}
{"tweet_id":569829233423360000,"text":"@AmericanAir , CHECK DM PLEASE!","label":"neutral"}
{"tweet_id":569830069746712576,"text":"@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff","label":"negative"}
{"tweet_id":569831393682976768,"text":"@AmericanAir hi do you have a phone number to ring from uk regarding claim for our late flight departure claim amount agreed just had no","label":"neutral"}
{"tweet_id":569833653871742976,"text":"@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?","label":"negative"}
{"tweet_id":569835312106618880,"text":"@united Will definitely do so. Sending a DM now.","label":"neutral"}
{"tweet_id":569835633147056128,"text":"@JetBlue not an issue but I think training & information would help. Great ppl but service needs to switch from individual to group better","label":"negative"}
{"tweet_id":569835766416867328,"text":"@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help","label":"negative"}
{"tweet_id":569836091651592192,"text":"@united I guess you have to \"follow\" me in order for me to send you a DM.. I tried and it won't send.","label":"negative"}
{"tweet_id":569836232999612417,"text":"@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them.","label":"positive"}
{"tweet_id":569837685428359168,"text":"@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.","label":"negative"}
{"tweet_id":569837786930540545,"text":"@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help.","label":"negative"}
{"tweet_id":569839118093398016,"text":"@AmericanAir .. UMM hello?","label":"neutral"}
{"tweet_id":569839559728439296,"text":"@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly","label":"negative"}
{"tweet_id":569840848764059648,"text":".@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.","label":"negative"}
{"tweet_id":569842452716236800,"text":"@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?","label":"negative"}
{"tweet_id":569843082994315264,"text":"@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http:\/\/t.co\/Finq5Fh6ue","label":"positive"}
{"tweet_id":569844088997949440,"text":"@united you need a bag bouncer. Get it together","label":"negative"}
{"tweet_id":569844191938908160,"text":"@USAirways : Maybe You Should Drive #usairwaysfail","label":"neutral"}
{"tweet_id":569844812783996928,"text":"@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back","label":"negative"}
{"tweet_id":569845438494457856,"text":"@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got canceled","label":"negative"}
{"tweet_id":569845862366633984,"text":"@JetBlue Are you having any issues with online check-in? My colleague and I are getting \"Webpage not available\" after submitting online form","label":"negative"}
{"tweet_id":569846023553720321,"text":"Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule canceled flights via web!?! Come on!!!","label":"negative"}
{"tweet_id":569846302663688192,"text":"@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family\/Friends flights. You canceled reservations for","label":"negative"}
{"tweet_id":569846619996360704,"text":"@USAirways  I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!","label":"neutral"}
{"tweet_id":569846853350457344,"text":"@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere","label":"negative"}
{"tweet_id":569847223829307392,"text":"@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?","label":"neutral"}
{"tweet_id":569847318062632960,"text":"@united wasn't trying to cancel, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee","label":"negative"}
{"tweet_id":569847852605812737,"text":"@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.","label":"negative"}
{"tweet_id":569848398129565696,"text":"@USAirways first, luggage got stuck in a different city, now I get them back today & one of your employees stole a pair of gloves from me!","label":"negative"}
{"tweet_id":569848857498161154,"text":"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot","label":"positive"}
{"tweet_id":569849299850305536,"text":"@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http:\/\/t.co\/0pRGySvuRm","label":"negative"}
{"tweet_id":569850899310358531,"text":"@united hilarious","label":"negative"}
{"tweet_id":569851972645466112,"text":"@AmericanAir My flight 1108 was cancelled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!","label":"negative"}
{"tweet_id":569852332797775872,"text":"@united DM sent as requested. Make sure you follow back so you can DM me back. Thanks","label":"neutral"}
{"tweet_id":569853568200503296,"text":"@AmericanAir Trying to make an online booking one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!","label":"negative"}
{"tweet_id":569853714149867521,"text":"@united cancelled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?","label":"negative"}
{"tweet_id":569854151531859968,"text":"@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi  one night .  we need to  use our abilities to make magic .","label":"negative"}
{"tweet_id":569854535608311809,"text":"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? \u00f0\u0178\u02dc\u2039I love the company!","label":"positive"}
{"tweet_id":569854540494868481,"text":"@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning","label":"negative"}
{"tweet_id":569855409567207424,"text":"@AmericanAir I can't get an operator after an hour's worth of calls to cancel a delayed flight. Automated system doesn't go beyond message.","label":"negative"}
{"tweet_id":569857475098202113,"text":"@AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW.  Hope you go bankrupt!","label":"negative"}
{"tweet_id":569858231759085571,"text":"@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online?","label":"negative"}
{"tweet_id":569858507341606912,"text":"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.","label":"negative"}
{"tweet_id":569859218058162176,"text":"@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.","label":"negative"}
{"tweet_id":569861759240171522,"text":"@USAirways Thanks!","label":"positive"}
{"tweet_id":569862869241765888,"text":"@AmericanAir my flight was cancelled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!","label":"negative"}
{"tweet_id":569863194929471488,"text":"@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet.","label":"negative"}
{"tweet_id":569863714704220160,"text":"@united flight 433 lets go you look like clowns no one is giving up 1st class for $500","label":"negative"}
{"tweet_id":569864108134301697,"text":"@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck.","label":"negative"}
{"tweet_id":569864437739495424,"text":"@JetBlue lol at your \"estimated departure time.\" Plane hasn't even started boarding yet. You can't even get your delays right.","label":"negative"}
{"tweet_id":569864689452077058,"text":"@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!","label":"negative"}
{"tweet_id":569864863171764224,"text":"@AmericanAir I understand that, but I'm not even being put on hold - it says \"try again later, goodbye\".","label":"negative"}
{"tweet_id":569864878007001088,"text":"@AmericanAir thank you so much that helps a lot.","label":"positive"}
{"tweet_id":569865352986951680,"text":"@SouthwestAir \nHow do I get a companion pass??? Thanks,  Lin S","label":"neutral"}
{"tweet_id":569865540098871298,"text":"@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR","label":"negative"}
{"tweet_id":569866081164111873,"text":"@USAirways will all flights out of DFW be cancelled today?","label":"neutral"}
{"tweet_id":569867107749531648,"text":"@united you cancel my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.","label":"negative"}
{"tweet_id":569868478435487744,"text":"@AmericanAir - trying to track down backs for two of my attendees #help","label":"neutral"}
{"tweet_id":569869374103793664,"text":"@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.","label":"negative"}
{"tweet_id":569870374638235649,"text":"@USAirways & @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA","label":"neutral"}
{"tweet_id":569870657246404608,"text":"@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying..","label":"negative"}
{"tweet_id":569870837815205888,"text":"@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?","label":"negative"}
{"tweet_id":569871068833435648,"text":"@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?","label":"negative"}
{"tweet_id":569872058613673984,"text":"@VirginAmerica Have a great week \u00f0\u0178\u0152\u017e\u00e2\u0153\u02c6","label":"positive"}
{"tweet_id":569872444590129152,"text":"@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else \u00f0\u0178\u02dc\u00a9\u00f0\u0178\u02dc\u00ab\u00f0\u0178\u02dc\u00a2","label":"negative"}
{"tweet_id":569873091763032065,"text":"@USAirways First the pilot was late, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable.","label":"negative"}
{"tweet_id":569873418075672576,"text":"@AmericanAir your call system is a fucking joke","label":"negative"}
{"tweet_id":569874043395903489,"text":"@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek","label":"neutral"}
{"tweet_id":569875419412828161,"text":"@AmericanAir how are the runways at DFW? Will you be flying later today? Thanks.","label":"neutral"}
{"tweet_id":569875424924168193,"text":"@united can I request a ticket change through twitter ?","label":"neutral"}
{"tweet_id":569877540698894336,"text":"@AmericanAir the one at 11:30am? My app still shows it as on time!","label":"negative"}
{"tweet_id":569879600907440129,"text":"@AmericanAir good morning, please let me know if I will be able to get those luggage tags.   Tx!","label":"neutral"}
{"tweet_id":569879601784041472,"text":"@USAirways I called more than 25 times to redeem mile points and can't get through.  You advertise the miles but make them very hard to use!","label":"negative"}
{"tweet_id":569879818063507457,"text":"@USAirways @AmericanAir at 9:05am after the plane left: \"why were there no agents and why were the doors closed so early?\"","label":"negative"}
{"tweet_id":569880100218544128,"text":"@USAirways @AmericanAir \"ma'am the doors close 10 mins prior to departure\" \"but I was here 20 mins before?!?\" laughter from the 2 agents","label":"negative"}
{"tweet_id":569880364811837441,"text":"@united I got email update but still no ETA. More communication\/details, apology + info on compensation rights would go a long way","label":"negative"}
{"tweet_id":569880482109739009,"text":"@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was cancelled","label":"negative"}
{"tweet_id":569882442129133568,"text":"@USAirways here's to sitting on hold for 4 hrs flight canceled and they disconnect twice. #fend4urself #stranded #diverted","label":"negative"}
{"tweet_id":569883152493240320,"text":"@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min.","label":"negative"}
{"tweet_id":569883285989531649,"text":"@USAirways @AmericanAir 28 hours later still no email. work supervisor needs documentation to approve last minute vacation day request","label":"negative"}
{"tweet_id":569883376041250816,"text":"@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge.  You treat your customers like crap","label":"negative"}
{"tweet_id":569883558749335552,"text":"@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited.","label":"negative"}
{"tweet_id":569884033775063040,"text":"@AmericanAir Please follow me.","label":"neutral"}
{"tweet_id":569884551712886785,"text":"@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm","label":"negative"}
{"tweet_id":569884943217762304,"text":"@AmericanAir I had to pay extra $$ cos that flight was \"no longer available\" just because it wouldn't accept my US Card for a 1 way into NYC","label":"negative"}
{"tweet_id":569885003020181504,"text":"@USAirways @AmericanAir taking off now. if I don't have a private jet to bora bora by the time I land, I'm calling Oprah","label":"neutral"}
{"tweet_id":569885018358575104,"text":"@AmericanAir yes. Just sayin' that was a particularly poorly handled situation.","label":"negative"}
{"tweet_id":569885742526124032,"text":"@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in \u00f0\u0178\u02dc\u00a5\u00f0\u0178\u02dc\u00a5","label":"negative"}
{"tweet_id":569885759513034752,"text":"@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?","label":"negative"}
{"tweet_id":569886537128632320,"text":"@USAirways flight US1562 from RIC2DFW was cancelled yesterday & I was on hold w\/ cust. service from 6-10pm EST...4 hours, no answer...","label":"negative"}
{"tweet_id":569886919833874432,"text":"@USAirways Customer service is dead. Last wk, flts delayed\/canceled. Bags lost 4 days. Last nt, flt delayed\/canceled.  No meal voucher?","label":"negative"}
{"tweet_id":569887742479486976,"text":"@AmericanAir - answer the phones.  Trying to change a reservation and haven't been able to get a human to pick up in two days.","label":"negative"}
{"tweet_id":569888183409893377,"text":"@JetBlue I know there's no actual 'mile high' club, but surely there's something I can join ;-)","label":"neutral"}
{"tweet_id":569889391633518592,"text":"@AmericanAir is your website down? I haven't been able to check in to my flight all morning.","label":"negative"}
{"tweet_id":569889440753172481,"text":"@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again","label":"negative"}
{"tweet_id":569889547162669056,"text":"@JetBlue nope. The \"regular\" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS.","label":"negative"}
{"tweet_id":569889885651234816,"text":"@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|","label":"negative"}
{"tweet_id":569889964445470721,"text":"@AmericanAir You are having phone issues.  Please fix it!!!!","label":"negative"}
{"tweet_id":569890109803220993,"text":"@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.","label":"negative"}
{"tweet_id":569890258181070848,"text":"@AmericanAir check your DM please","label":"neutral"}
{"tweet_id":569890311608111105,"text":"@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com","label":"negative"}
{"tweet_id":569890430893993986,"text":"@USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed.","label":"negative"}
{"tweet_id":569890681361186818,"text":"@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?","label":"negative"}
{"tweet_id":569890741666717697,"text":"@AmericanAir thank you for NOT canceling all flights and putting my husbands life in danger driving in this weather. #safetyfirst","label":"positive"}
{"tweet_id":569890836361580544,"text":"@AmericanAir yes but not with much help from you guys","label":"negative"}
{"tweet_id":569891023335387136,"text":"@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?","label":"negative"}
{"tweet_id":569891260405665792,"text":"@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated.","label":"negative"}
{"tweet_id":569891369390632961,"text":"@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with","label":"negative"}
{"tweet_id":569891377351233536,"text":"@SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek","label":"neutral"}
{"tweet_id":569892199690678272,"text":"@VirginAmerica why must a traveler miss a flight to late check a bag?  I missed my morning appointments and you lost my business. #sfo2lax","label":"negative"}
{"tweet_id":569892876642955264,"text":"@SouthwestAir unveils 4 new #flights, including 2 from #Ohio http:\/\/t.co\/grkBj7bxlk","label":"neutral"}
{"tweet_id":569893737385472000,"text":"@JetBlue expanding!  http:\/\/t.co\/Kk6EixifP5  #Nantucket #Aviation","label":"neutral"}
{"tweet_id":569894035797753856,"text":"@USAirways rebooked for Tuesday. Arriving too late for on Tuesday to start the class. Cancelled the trip.","label":"negative"}
{"tweet_id":569894690566369280,"text":"@AmericanAir please improve business extra flight reservation process. can't book online?  what century are we in? 25 min+ on hold","label":"negative"}
{"tweet_id":569894963665707010,"text":"@AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help","label":"negative"}
{"tweet_id":569895385851760640,"text":"@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, canceling meetings\/interviews for my client","label":"negative"}
{"tweet_id":569896010010353664,"text":"@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!","label":"negative"}
{"tweet_id":569898392647811072,"text":"@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first.  Will I get stuck in Nashville?","label":"neutral"}
{"tweet_id":569898893262983169,"text":"@AmericanAir Thank you, but I'll be canceling my return flight, as I've already rebooked with another airline so I can get home today.","label":"neutral"}
{"tweet_id":569900832616943616,"text":"@united  #UnitedAirlines  how long will1531 be delayed.","label":"negative"}
{"tweet_id":569901072443166720,"text":"@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior","label":"positive"}
{"tweet_id":569901512190767105,"text":"@united Ha\u00e2\u20ac\u00a6 you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too late for that. Just fly on time for once.","label":"negative"}
{"tweet_id":569901925358968832,"text":"@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!","label":"negative"}
{"tweet_id":569901998780198912,"text":"@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!","label":"negative"}
{"tweet_id":569902322718871552,"text":"@AmericanAir SJC->LAX. After the fourth time, I gave up!","label":"negative"}
{"tweet_id":569903191279710208,"text":"@AmericanAir refund","label":"negative"}
{"tweet_id":569903197835407361,"text":"@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold","label":"negative"}
{"tweet_id":569903366647586818,"text":"@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?","label":"negative"}
{"tweet_id":569903812569276416,"text":"@united Understood and thanks! I should have tried reaching out sooner.","label":"positive"}
{"tweet_id":569904589010575360,"text":"@USAirways over the phone. I called the 6170 number and she picked up almost immediately.","label":"positive"}
{"tweet_id":569905258715082753,"text":"@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).","label":"negative"}
{"tweet_id":569906117100351493,"text":"@AmericanAir So much for Status, EP and 1.5 million miles.  Revenue First class ticket and Im sitting in Coach thanks your rude CS staff","label":"negative"}
{"tweet_id":569906598472228864,"text":"@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?","label":"negative"}
{"tweet_id":569906662061944834,"text":"@AmericanAir flight 353","label":"neutral"}
{"tweet_id":569906668743426048,"text":"@SouthwestAir res chg online\/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail","label":"negative"}
{"tweet_id":569908067762094080,"text":"@AmericanAir One hour to check in is 45 minutes too long. MIA FAIL.","label":"negative"}
{"tweet_id":569908722778157056,"text":"@AmericanAir long mait. Repair wait at gate - Capt Said \"paperwork formality\"- forced to check bag rudely-returning CC reader doesn't work","label":"negative"}
{"tweet_id":569911555967442944,"text":"@SouthwestAir yep. 99.99999999% certain it was on that flight.","label":"negative"}
{"tweet_id":569911713459408896,"text":"@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket","label":"negative"}
{"tweet_id":569913149505163264,"text":"@AmericanAir @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!","label":"negative"}
{"tweet_id":569913796875161600,"text":"@AmericanAir would it be possible to change my flight on your website? Many thanks","label":"neutral"}
{"tweet_id":569913838746742784,"text":"@USAirways contact via FB messages, Twitter DM or text?","label":"neutral"}
{"tweet_id":569914141814726657,"text":"@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter","label":"negative"}
{"tweet_id":569915133113323520,"text":"@united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a cancelled a flight.","label":"negative"}
{"tweet_id":569915248620150786,"text":"@AmericanAir Will my us air points now be combined with yours?","label":"neutral"}
{"tweet_id":569915529496027136,"text":"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for \"maintenance\" it could be the same issue 2day","label":"negative"}
{"tweet_id":569915576862183425,"text":"@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member \u00f0\u0178\u02dc\u201d","label":"negative"}
{"tweet_id":569916061891633153,"text":"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!","label":"positive"}
{"tweet_id":569916664130637825,"text":"@AmericanAir I need to rebook and I cannot get an agent. Can you help?","label":"negative"}
{"tweet_id":569917183385432064,"text":"@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.","label":"negative"}
{"tweet_id":569917765676601344,"text":"@USAirways Who intentionally buys a flight with a 10 hour layover?  And what kind of airline would charge $200 to fix it? Wow... #usairways","label":"negative"}
{"tweet_id":569918026918727680,"text":"@united your SFO-YYJ fight is cancelled several times each week, why even bother?","label":"negative"}
{"tweet_id":569918466821459968,"text":"@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room","label":"negative"}
{"tweet_id":569918774788419584,"text":"@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA.  Can you help?","label":"negative"}
{"tweet_id":569918918602547200,"text":"@united #unitedairlines so is it 6:20 pm or 12:20?   ORD ABQ 3709.   I can't even take a walk without missing a change.","label":"negative"}
{"tweet_id":569919092540510208,"text":"@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is.","label":"positive"}
{"tweet_id":569919280361414656,"text":"@SouthwestAir it eventually arrived. just seemed really slow. :)","label":"negative"}
{"tweet_id":569919610025152512,"text":"@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline without WiFi...","label":"negative"}
{"tweet_id":569919996568215552,"text":"@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!","label":"positive"}
{"tweet_id":569920406737432577,"text":"@united that's cool - now what?","label":"negative"}
{"tweet_id":569920484856475649,"text":"@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail","label":"negative"}
{"tweet_id":569920508923215872,"text":"@united that's not even an apology","label":"negative"}
{"tweet_id":569920824905306113,"text":"@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?","label":"neutral"}
{"tweet_id":569921142971969537,"text":"@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta","label":"negative"}
{"tweet_id":569921757647212544,"text":"@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?","label":"negative"}
{"tweet_id":569921913667104768,"text":"@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying\u00e2\u20ac\u00a6 http:\/\/t.co\/R9ZsVzuRLw","label":"negative"}
{"tweet_id":569922145264009216,"text":"@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.","label":"negative"}
{"tweet_id":569922214255919105,"text":"@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding & I now lost my bag. Help!","label":"negative"}
{"tweet_id":569922437195829248,"text":"Yessir RT \u00e2\u20ac\u0153@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569923809634947072,"text":"@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?","label":"neutral"}
{"tweet_id":569924101080535042,"text":"@JetBlue I want you guys to be the first to fly to #Cuba, from NYC.","label":"neutral"}
{"tweet_id":569924385387241474,"text":"\u00f0\u0178\u02dc\u00a9\u00f0\u0178\u02dc\u00a9\u00f0\u0178\u02dc\u00a9\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/BBHTlZgH2C\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569924418320740352,"text":"@JetBlue well, now I'll make sure to never fly JetBlue","label":"negative"}
{"tweet_id":569925171294953473,"text":"@AmericanAir sure, thank you!","label":"positive"}
{"tweet_id":569925291331735552,"text":"@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.","label":"negative"}
{"tweet_id":569925590276419584,"text":"@JetBlue woof.","label":"neutral"}
{"tweet_id":569925612069998593,"text":"@united noooooooooooooooooooooope.","label":"negative"}
{"tweet_id":569926124488118272,"text":"@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail","label":"positive"}
{"tweet_id":569926608997498881,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/mFSsh2UHUe\u00e2\u20ac\ufffd LMFAO!!!!!!!!!!","label":"neutral"}
{"tweet_id":569926843853185024,"text":"@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight","label":"negative"}
{"tweet_id":569926945535860736,"text":"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)","label":"positive"}
{"tweet_id":569927792781086720,"text":"@JetBlue sounds good!!!\u00f0\u0178\u2019\u2122\u00f0\u0178\u2019\u2122\u00f0\u0178\u2019\u2122\u00f0\u0178\u2019\u2122","label":"positive"}
{"tweet_id":569928060587233280,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Hez4jk4ZsK\u00e2\u20ac\ufffd ~huh?","label":"neutral"}
{"tweet_id":569928277613256704,"text":"@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.","label":"negative"}
{"tweet_id":569929075894194176,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/8o3SCR5EFW\u00e2\u20ac\ufffd smh yall expect me to trust a childish airline with my life? #Nah","label":"negative"}
{"tweet_id":569929134639611904,"text":"@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me","label":"negative"}
{"tweet_id":569929507945234433,"text":"@JetBlue my family and I are excited to see you too\u00f0\u0178\u02dc\u0160\u00f0\u0178\u02dc\u0160","label":"positive"}
{"tweet_id":569929653730840577,"text":"@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse","label":"negative"}
{"tweet_id":569930577643769856,"text":"@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts","label":"negative"}
{"tweet_id":569930613962072064,"text":"@AmericanAir how can I when system always hangs up on me?","label":"negative"}
{"tweet_id":569930805688053761,"text":"@AmericanAir  terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage","label":"negative"}
{"tweet_id":569931677868273664,"text":"@AmericanAir @derekc21  Hello any one out there ? have you forgotten me ?  I need a  luggage # for BA.  Your dropping the ball here .","label":"negative"}
{"tweet_id":569931787398303744,"text":"@AmericanAir THANK YOU FOR ALL THE HELP!  :P You guys are the best.  #americanairlines #americanair","label":"positive"}
{"tweet_id":569932216966516736,"text":"@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that.","label":"negative"}
{"tweet_id":569932833709527041,"text":"@AmericanAir your team rebooked my cancelled AA flight on a different airline. New airline has no such booking. Flight is this evening.","label":"negative"}
{"tweet_id":569933008217755648,"text":"@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)","label":"positive"}
{"tweet_id":569934048346251264,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/RkwugmanM9\u00e2\u20ac\ufffd lmao you know a white person said this","label":"neutral"}
{"tweet_id":569934395865493504,"text":"@VirginAmerica what happened to Doom?!","label":"neutral"}
{"tweet_id":569934977963573248,"text":"Yall tried it. \"@JetBlue: Our fleet's on fleek. http:\/\/t.co\/62GoDFaKNB\u00e2\u20ac\ufffd","label":"positive"}
{"tweet_id":569935918225711105,"text":"No no no bad airline bad! *bops you with newspaper* \u00e2\u20ac\u0153@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid\u00e2\u20ac\ufffd","label":"negative"}
{"tweet_id":569936062039986176,"text":"@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit","label":"negative"}
{"tweet_id":569936348217352194,"text":"@united 2 canceled flights later, agent claimed she put me on a new flight but then canceled it. Coworker got on flight- now delayed. Now?","label":"negative"}
{"tweet_id":569936496284663809,"text":"@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent.","label":"negative"}
{"tweet_id":569937119411462144,"text":"@SouthwestAir delayed twice now canceled...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy","label":"negative"}
{"tweet_id":569937408013176832,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/5xGnyHGAFz\u00e2\u20ac\ufffd this is what I hate","label":"negative"}
{"tweet_id":569937891788505088,"text":"@JetBlue Or...\n\n....how about a 1way LAX-NYC(area) under 190?! Is this possible ?","label":"neutral"}
{"tweet_id":569938303694319616,"text":"*On the brink of bankruptcy. \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/01ldxn3QqQ\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569938322161668096,"text":"@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early","label":"negative"}
{"tweet_id":569938470589718528,"text":"@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need.","label":"negative"}
{"tweet_id":569938672935546880,"text":"@USAirways is charging me $200 to NOT take my flight. Lol. That is the last time I fly with them.","label":"negative"}
{"tweet_id":569938845111848961,"text":"Please explain \u00e2\u20ac\u00a6\u00e2\u20ac\u00a6.. \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/vOsIzh17sl\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569938848156930050,"text":"You know what ... RT \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/WJYAs2D94n\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569939265154617344,"text":"@JetBlue which type plane is flt 1065 from bos to rsw?","label":"neutral"}
{"tweet_id":569939281084583937,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/vw2v8GVnGq\u00e2\u20ac\ufffd \u00f0\u0178\u02dc\ufffd\u00f0\u0178\u02dc\u2018","label":"negative"}
{"tweet_id":569939286935674880,"text":"@USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA","label":"negative"}
{"tweet_id":569939301301153792,"text":"@usairways really need help asap, so please make it quick. Thx.","label":"negative"}
{"tweet_id":569939614175248384,"text":"We didn't need this. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/cpZB285o71","label":"negative"}
{"tweet_id":569940075120873472,"text":"@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??","label":"negative"}
{"tweet_id":569940323746516993,"text":"@VirginAmerica first time flying you all. do you have a different rate\/policy for media Bags? Thanks","label":"neutral"}
{"tweet_id":569940582572945409,"text":"@AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for later","label":"negative"}
{"tweet_id":569940935875948544,"text":"@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga","label":"positive"}
{"tweet_id":569940989403635712,"text":"@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!","label":"negative"}
{"tweet_id":569941050002972672,"text":"@USAirways So you understand why I'm resorting to Twitter: No help available at  gate while this occurred or by phone afterward.","label":"negative"}
{"tweet_id":569941314713726976,"text":"\u00f0\u0178\u02dc\u00a9\u00f0\u0178\u02dc\u00a9\u00f0\u0178\u02dc\u00a9 \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/46am1BSi2G\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569941609225293824,"text":"@SouthwestAir another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!","label":"positive"}
{"tweet_id":569942287318458369,"text":"@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!","label":"positive"}
{"tweet_id":569943090766721024,"text":"@USAirways US 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. Fine. Understand.","label":"neutral"}
{"tweet_id":569943647103406080,"text":"@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow.","label":"negative"}
{"tweet_id":569943857418399746,"text":"@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods.","label":"negative"}
{"tweet_id":569944355261304833,"text":"@AmericanAir \"bag has not yet been located\". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?","label":"negative"}
{"tweet_id":569944514137362432,"text":"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment.","label":"negative"}
{"tweet_id":569946008840491008,"text":"@JetBlue is there also a way I can get a printed one for my records? I keep them whenever I fly ;)","label":"neutral"}
{"tweet_id":569946372901707776,"text":"@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.","label":"negative"}
{"tweet_id":569946477356818432,"text":"@JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.","label":"neutral"}
{"tweet_id":569947151339429889,"text":"Lmfaooo \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/1G9RnmYUQe\u00e2\u20ac\ufffd","label":"positive"}
{"tweet_id":569947283846004737,"text":"@USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. \"Look, over there to the left!\" Actual announcement.","label":"neutral"}
{"tweet_id":569947356428419073,"text":".@JetBlue Delete this tweet.","label":"neutral"}
{"tweet_id":569947389383065600,"text":"Stop the madness \"@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Q5a7jtkI5K\u00e2\u20ac\ufffd","label":"negative"}
{"tweet_id":569947414263701505,"text":"@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.","label":"negative"}
{"tweet_id":569947823426441216,"text":"Peak #Caucasity RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/cSNRPVY9b9","label":"neutral"}
{"tweet_id":569948225278480384,"text":"C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https:\/\/t.co\/yZXfe7au22","label":"negative"}
{"tweet_id":569948646717812736,"text":"@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!","label":"positive"}
{"tweet_id":569948966873370625,"text":"@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?","label":"neutral"}
{"tweet_id":569950724983025665,"text":"@AmericanAir yes I have. Thanks","label":"positive"}
{"tweet_id":569950766389182464,"text":"but why RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/W0HOAewhwS","label":"neutral"}
{"tweet_id":569950913554620416,"text":"Just in case you needed confirmation that \"on fleek\" is dead & gone. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/G4O6yX7TMJ","label":"negative"}
{"tweet_id":569951222515539968,"text":"@AmericanAir could you check if there is SVU space on AA199 MXP-JFK Feb 28th? Thanks","label":"neutral"}
{"tweet_id":569952340612149250,"text":"\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/rinzYSK6kI","label":"neutral"}
{"tweet_id":569952408450805760,"text":"@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.","label":"negative"}
{"tweet_id":569953672861388800,"text":"@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?","label":"negative"}
{"tweet_id":569953683309514754,"text":"@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents \u00f0\u0178\u2018\u00bf","label":"negative"}
{"tweet_id":569955386914181121,"text":"@united flight attendant doesn\u00e2\u20ac\u2122t understand not understanding English doesn\u00e2\u20ac\u2122t mean they are deaf. Stop yelling English slowly to them.","label":"negative"}
{"tweet_id":569956446487642112,"text":"@united flight 1491...plane from SFO to DEN is basically on time.","label":"positive"}
{"tweet_id":569956624036540416,"text":"@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!","label":"negative"}
{"tweet_id":569957081811283968,"text":"@SouthwestAir is this a sick joke? #toyingwithouremotions","label":"negative"}
{"tweet_id":569957240960094209,"text":"@united Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2\/22.  Stay tuned for blog article from http:\/\/t.co\/VdFdODqVGx","label":"negative"}
{"tweet_id":569957315568394242,"text":"@USAirways too late.","label":"negative"}
{"tweet_id":569957703813976065,"text":"@AmericanAir You lost a customer today. Flight today was cancelled and I had to find out by calling customer service yesterday.","label":"negative"}
{"tweet_id":569958189862486016,"text":"@SouthwestAir thanks!!","label":"neutral"}
{"tweet_id":569958247412723712,"text":"@united Ok thank again for your help!","label":"positive"}
{"tweet_id":569958588837285890,"text":"#Real RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/ERzht75kqZ","label":"neutral"}
{"tweet_id":569958916668305408,"text":"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline.","label":"negative"}
{"tweet_id":569960440438099969,"text":"@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.","label":"negative"}
{"tweet_id":569960635376766976,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/4LlWi5oxvO\u00e2\u20ac\ufffd lmfaooooo hook me up with a flight!","label":"neutral"}
{"tweet_id":569960904852312064,"text":"@USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.","label":"negative"}
{"tweet_id":569960988499275776,"text":"@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston","label":"negative"}
{"tweet_id":569961185107431425,"text":"Noooo don't do it, please don't do it \u00f0\u0178\u02dc\u00a9RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/lsxJI0oUvR\u00e2\u20ac\ufffd","label":"negative"}
{"tweet_id":569961398890991617,"text":"@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http:\/\/t.co\/cEHrOeurC5","label":"negative"}
{"tweet_id":569962078791979009,"text":"@JetBlue How can I check that? I do not believe I was given a credit for that automatically. :\/","label":"neutral"}
{"tweet_id":569962605671919616,"text":"Bruh \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/W9BQiw0aou\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569962905493315585,"text":"@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http:\/\/t.co\/5SdlyN9MSS","label":"negative"}
{"tweet_id":569963064495366145,"text":"@JetBlue How do I know if my flight was deemed a dark flight?","label":"neutral"}
{"tweet_id":569963701794516992,"text":"@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http:\/\/t.co\/31cFHtK60r","label":"negative"}
{"tweet_id":569963767066271744,"text":"@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?","label":"negative"}
{"tweet_id":569964286954618880,"text":"No they didn't -.- \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/58B7swRpmq\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569964627305603073,"text":"@USAirways sorry I didn't realize I wasn't following you","label":"neutral"}
{"tweet_id":569964915710038016,"text":"@United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb","label":"negative"}
{"tweet_id":569965494519734272,"text":"@united thanks for listening! I definitely was not the only person in line who thought it was absurd.","label":"positive"}
{"tweet_id":569966215621246976,"text":"@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag","label":"negative"}
{"tweet_id":569966909019398144,"text":"@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?","label":"negative"}
{"tweet_id":569967834203189248,"text":"@JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie","label":"negative"}
{"tweet_id":569967925416886273,"text":"@united i think he actually did not like your screen  @campilley \u00f0\u0178\u02dc\u0192\u00f0\u0178\u02dc\u0192\u00f0\u0178\u02dc\u0192","label":"negative"}
{"tweet_id":569968197224439809,"text":"@JetBlue two rows","label":"neutral"}
{"tweet_id":569968282532315136,"text":"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!","label":"negative"}
{"tweet_id":569969447764566016,"text":"@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.","label":"negative"}
{"tweet_id":569969599711571968,"text":"@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day","label":"negative"}
{"tweet_id":569969714245431296,"text":"@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright","label":"negative"}
{"tweet_id":569969999961391105,"text":"@united he has no priority and Iove it","label":"positive"}
{"tweet_id":569970186431959040,"text":"@USAirways citizen. I fly your airline constantly and am so offended.  Derrick Bussey. Now Im crying on this airplane because I'm so upset","label":"negative"}
{"tweet_id":569970318305046528,"text":"@AmericanAir your seat assignment process when booking is misleading. I'm not paying extra to select a seat.","label":"negative"}
{"tweet_id":569970938525016065,"text":"@united by the time I finally get to Dallas I could have driven with less frustration and cheaper.","label":"negative"}
{"tweet_id":569971526876962819,"text":"@SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.","label":"neutral"}
{"tweet_id":569971648876584960,"text":"@united  found a group of people who actually hates people more than ISIS, thats right United Airlines.","label":"negative"}
{"tweet_id":569972097453137920,"text":"@united Thank you, ^JH, appreciate the prompt responses--me and other passengers will be doing so.","label":"neutral"}
{"tweet_id":569972250385862656,"text":"@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags","label":"negative"}
{"tweet_id":569972447329574912,"text":"@USAirways I'm shutting my data off for the flight. I want some response by the time I land.  You have 2 hours.","label":"neutral"}
{"tweet_id":569972513721229312,"text":"@AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers.   hahahah pathetic","label":"negative"}
{"tweet_id":569972884052930560,"text":"@united done","label":"neutral"}
{"tweet_id":569973204263034880,"text":"@USAirways Your exchange\/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now.","label":"negative"}
{"tweet_id":569974656653877248,"text":"@SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...","label":"neutral"}
{"tweet_id":569974668406296577,"text":"@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes!","label":"negative"}
{"tweet_id":569974833418600449,"text":"@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?","label":"negative"}
{"tweet_id":569975026239164416,"text":"@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises","label":"positive"}
{"tweet_id":569975294158901248,"text":"@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out!","label":"negative"}
{"tweet_id":569976628220182529,"text":"@AmericanAir finally at final destination but not w\/o extra significant travel expenses & missed work. How can you resolve this experience?","label":"negative"}
{"tweet_id":569977974176378880,"text":"OMGee!!! @JetBlue #OnFleek Why @JetBlue Why?!? \u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\ufffd\u00f0\u0178\u02dc\u2020\u00f0\u0178\u02dc\u00b5 How many people even know what that means, lol?","label":"neutral"}
{"tweet_id":569978197284130817,"text":"@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...","label":"neutral"}
{"tweet_id":569978315072610304,"text":"@AmericanAir 3127. Just landed in LIT.","label":"neutral"}
{"tweet_id":569980137346707456,"text":"@SouthwestAir Why do you have to be 18 \u00f0\u0178\u02dc\u00ad","label":"neutral"}
{"tweet_id":569980358206361601,"text":"@AmericanAir thanks - I miss my dog and this delay is costing me a lot of money.","label":"negative"}
{"tweet_id":569980631548973057,"text":"@AmericanAir my wife was on a flt from BRO to TUL via DFW that was canceled. Bought an SWA flight to get her home. Partial refund,DM me plz?","label":"negative"}
{"tweet_id":569981015378112512,"text":"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?","label":"negative"}
{"tweet_id":569981034110050305,"text":"@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines","label":"negative"}
{"tweet_id":569981614543007747,"text":"@AmericanAir See photo of B787 scale model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http:\/\/t.co\/kfD4WQRkLW","label":"neutral"}
{"tweet_id":569981899332059136,"text":"@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume","label":"negative"}
{"tweet_id":569983030108024833,"text":"@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.","label":"negative"}
{"tweet_id":569983375584272384,"text":"@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.","label":"negative"}
{"tweet_id":569983469930967040,"text":"@SouthwestAir telling my Fam in Vegas now. :)","label":"positive"}
{"tweet_id":569983587572789248,"text":"@USAirways She was put on hold on that number for a loooooong time too.  No help. #lostandforgotten","label":"negative"}
{"tweet_id":569984339800416256,"text":"@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the cancelled flight tho?","label":"negative"}
{"tweet_id":569984785860464640,"text":"@united of course I did. The bag should be here by now :( #frustrated","label":"negative"}
{"tweet_id":569985270415818752,"text":"@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b\/c of wait times. Help!","label":"negative"}
{"tweet_id":569987227075239936,"text":"@USAirways also, can you explain why, when I checked in, on the US Airways site, & picked \"Standby for 1st\" I was not put on the list?","label":"neutral"}
{"tweet_id":569987622484848640,"text":"@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood \u00f0\u0178\u02dc\ufffd\u00f0\u0178\u2018\u0152","label":"neutral"}
{"tweet_id":569988078015815680,"text":"@United will not have to honor absurdly low mistake fares.\nhttp:\/\/t.co\/2Z3Jv73IlW v\u00c3\u00ada @usatoday","label":"neutral"}
{"tweet_id":569989178651508737,"text":"@united rarely ceases to amaze...for the worse.  i hope this is the last time i \"have\" to fly with you.","label":"negative"}
{"tweet_id":569989551051177984,"text":"@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http:\/\/t.co\/Uq2ooPjPwg","label":"negative"}
{"tweet_id":569989575793180672,"text":"\u00f0\u0178\u02dc\u00b3 LOLOLOLOLOL \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/YXSwFq9tGP\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569989697449140224,"text":"@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today","label":"negative"}
{"tweet_id":569990229576196098,"text":"@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over","label":"negative"}
{"tweet_id":569992532123258881,"text":"@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA)","label":"negative"}
{"tweet_id":569992602025644034,"text":"@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage","label":"negative"}
{"tweet_id":569992708447711232,"text":"@AmericanAir no I will be calling corporate!","label":"negative"}
{"tweet_id":569992886256832512,"text":"@AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it...","label":"negative"}
{"tweet_id":569993218730934273,"text":"@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks later!","label":"negative"}
{"tweet_id":569995235608137728,"text":"@SouthwestAir opened online applications for Fall 2015 intern positions throughout the company.  Apply via https:\/\/t.co\/GmL7ot3IMH","label":"neutral"}
{"tweet_id":569995514558550016,"text":"@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.","label":"positive"}
{"tweet_id":569995961570856960,"text":"@united should NOT sell tickets for @SilverAirways on http:\/\/t.co\/onhXHCO6bK.  has terrible service and UA staff cannot reach Silver","label":"negative"}
{"tweet_id":569996412286582784,"text":"@VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!","label":"negative"}
{"tweet_id":569996776436068354,"text":"@AmericanAir well I'm flying @JetBlue instead - for free! Their credits actually work.","label":"neutral"}
{"tweet_id":569996897009717248,"text":"@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!","label":"negative"}
{"tweet_id":569998019694866432,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/7iM9rHIvyR\u00e2\u20ac\ufffd Plz stop","label":"negative"}
{"tweet_id":569999295631527937,"text":"@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice","label":"negative"}
{"tweet_id":569999614624927744,"text":"@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs","label":"positive"}
{"tweet_id":570000071644872704,"text":"@VirginAmerica Will flights be leaving Dallas for LA on February 24th?","label":"neutral"}
{"tweet_id":570000158454353920,"text":"@USAirways I asked if that was SOP, and they said \u00e2\u20ac\u0153It is now.\u00e2\u20ac\ufffd But yet the other 11 flights, nothing. Is this a policy or not?","label":"negative"}
{"tweet_id":570000287080951808,"text":"@united Exhausted & frustrated! Link to a FB post abt my travel issue https:\/\/t.co\/LaRKC8vc4s","label":"negative"}
{"tweet_id":570000614794489856,"text":"@United never heard of this? http:\/\/t.co\/QDebyaHqfM","label":"negative"}
{"tweet_id":570001194900426752,"text":"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.","label":"neutral"}
{"tweet_id":570001706676842497,"text":"Social agencies, this is why we can't have nice things. @JetBlue: Our fleet's on fleek. http:\/\/t.co\/QRxz0bGbtq","label":"negative"}
{"tweet_id":570002186991763457,"text":"@AmericanAir my bags were checked through to cancelled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW","label":"negative"}
{"tweet_id":570002236065116160,"text":"@AmericanAir yes I did but no response.","label":"negative"}
{"tweet_id":570002509906837504,"text":"@JetBlue Our non-profit ARC would love tickets as we rely on airlines for extractions in saving abducted children and returning them Home!","label":"neutral"}
{"tweet_id":570002679142854656,"text":"@AmericanAir and just bad cs! I will be back on @JetBlue  at least when you stuck they look out for you and apologize for any trouble","label":"negative"}
{"tweet_id":570003111772692480,"text":"@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop.  Glad to be home!  Thanks to the professionals both up front and in the cabin!!!","label":"positive"}
{"tweet_id":570005004012138496,"text":"@usairways & @AmericanAir planes in #grandcayman http:\/\/t.co\/GX7QbtckBr","label":"neutral"}
{"tweet_id":570006917927575552,"text":"@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.","label":"negative"}
{"tweet_id":570007830083854338,"text":"@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!","label":"negative"}
{"tweet_id":570007995813273600,"text":"Stop. Please. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/EUl6sDURbU","label":"positive"}
{"tweet_id":570008443626647552,"text":"@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here","label":"negative"}
{"tweet_id":570009017625526273,"text":"@AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips","label":"negative"}
{"tweet_id":570009228867293185,"text":"@AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me.","label":"negative"}
{"tweet_id":570010571707256832,"text":"@VirginAmerica wow this just blew my mind","label":"positive"}
{"tweet_id":570010973047795713,"text":"@USAirways @VincesViews  there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy","label":"neutral"}
{"tweet_id":570011417249759233,"text":"@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags.","label":"negative"}
{"tweet_id":570011505237716993,"text":"@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.","label":"negative"}
{"tweet_id":570012706704662528,"text":"@united did you have seen my message today?? About a mcdonnell Douglas dc 10 model?? I will hear it if you read it, Goodnight now","label":"neutral"}
{"tweet_id":570013961808187393,"text":"@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them.","label":"negative"}
{"tweet_id":570014299625787392,"text":"@AmericanAir now a delay to the rebooked flight?!","label":"negative"}
{"tweet_id":570014602903339008,"text":"@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!","label":"positive"}
{"tweet_id":570016517829623808,"text":"@AmericanAir Can you provide guidance on how I should work with them to resolve the issue","label":"neutral"}
{"tweet_id":570016890996666368,"text":"@AmericanAir Lady at B1 ABQ for 5347 on 2\/23 was of a great service to all among several cancellations","label":"positive"}
{"tweet_id":570016890996723713,"text":"Oh yeah? RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/FTv2NWWQF1\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":570017867342725121,"text":"@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund.  Never again","label":"negative"}
{"tweet_id":570017987349995521,"text":"@SouthwestAir following. Thank you.","label":"positive"}
{"tweet_id":570018532727103489,"text":"@AmericanAir btr trained gate agts. Im a frequent flyer & have nvr had issue w\/my bag 2day I was forced 2 gate check while priority boarding","label":"negative"}
{"tweet_id":570020117284724737,"text":"@AmericanAir keep up the good work.  Got me to my destination safe and on time today","label":"positive"}
{"tweet_id":570021329065394176,"text":"@AmericanAir dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! #CustServ","label":"negative"}
{"tweet_id":570026470741032961,"text":"@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?","label":"negative"}
{"tweet_id":570030590466121728,"text":"@USAirways good work by flight 1798 crew.  #Chairman's recognition even in coach.  Too many #missedupgrades lately.  What's up with this?","label":"positive"}
{"tweet_id":570031211336368128,"text":"@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.","label":"positive"}
{"tweet_id":570031379456643072,"text":"@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother","label":"positive"}
{"tweet_id":570033062202863616,"text":"@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?","label":"negative"}
{"tweet_id":570033259842801664,"text":"@AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION  @ THE SAME TIME.","label":"negative"}
{"tweet_id":570033429816999936,"text":"@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?","label":"negative"}
{"tweet_id":570033593394667521,"text":"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http:\/\/t.co\/Dw5nf0ibtr","label":"positive"}
{"tweet_id":570033778300620801,"text":"@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http:\/\/t.co\/PnBajfkmHG","label":"neutral"}
{"tweet_id":570034397153398784,"text":"@SouthwestAir is the vinyl part of the prize too?","label":"neutral"}
{"tweet_id":570036538488139776,"text":"@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! \u00f0\u0178\u2018\u0152\u00f0\u0178\u2018\u0152\u00f0\u0178\u2018\u0152","label":"positive"}
{"tweet_id":570038580967383042,"text":".@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action.","label":"negative"}
{"tweet_id":570038694817767425,"text":"@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.","label":"negative"}
{"tweet_id":570038941497192448,"text":"@VirginAmerica when can I book my flight to Hawaii??","label":"neutral"}
{"tweet_id":570039630973829120,"text":"@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time.","label":"negative"}
{"tweet_id":570040644451708930,"text":"@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!","label":"positive"}
{"tweet_id":570042981794729985,"text":"@AmericanAir you ever wonder why you find yourselves responding to so many customer complaints on twitter? It's because your airline sucks.","label":"negative"}
{"tweet_id":570043574097555456,"text":"\u00e2\u20ac\u0153@united: @mllovelace The baggage fee is waived for Premier members. Please see http:\/\/t.co\/u6Duw27mDE. ^JP\u00e2\u20ac\ufffd what's the point of membership?","label":"negative"}
{"tweet_id":570043591927537664,"text":"@AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty","label":"negative"}
{"tweet_id":570044332843134976,"text":"Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come","label":"positive"}
{"tweet_id":570045818205384704,"text":"@USAirways did a pre schooler develop your app? The thing crashes every single time.","label":"negative"}
{"tweet_id":570046387825410048,"text":"@AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help","label":"neutral"}
{"tweet_id":570047651875594240,"text":"@JetBlue if i ask ask the pilot will he tell me the name of our aiecraft","label":"neutral"}
{"tweet_id":570047733236695040,"text":"@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain  it's no wonder you had to sell","label":"negative"}
{"tweet_id":570048890466111488,"text":"@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane","label":"negative"}
{"tweet_id":570049923858567168,"text":"@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board","label":"negative"}
{"tweet_id":570050754158800896,"text":"@AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message.","label":"negative"}
{"tweet_id":570051381534396416,"text":"@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. \u00f0\u0178\u2019\u0153\u00e2\u0153\u02c6 #MoodlitMonday","label":"positive"}
{"tweet_id":570051731033235456,"text":"Stop this madness RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/7x9uSbj2FV","label":"neutral"}
{"tweet_id":570051991277342720,"text":"Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http:\/\/t.co\/Y7O0uNxTQP","label":"neutral"}
{"tweet_id":570052124010278912,"text":"@USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak","label":"negative"}
{"tweet_id":570053417311342593,"text":"@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.","label":"negative"}
{"tweet_id":570053838499143680,"text":"@united That's correct\u00e2\u20ac\u201dI've spent hours trying to book online only to receive an error when clicking final purchase button. (1\/2)","label":"negative"}
{"tweet_id":570053952856854528,"text":"@AmericanAir 4369. about 4 flights all using same gate w\/buses to the planes.  Awful boarding process. Hour and a half late","label":"negative"}
{"tweet_id":570054105789550592,"text":"@SouthwestAir great day in the air. http:\/\/t.co\/YNc2ZUt4zz","label":"positive"}
{"tweet_id":570054574389788672,"text":"@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated\u00e2\u20ac\u201dmy time wasted (2\/2)","label":"negative"}
{"tweet_id":570056002692710400,"text":"@AmericanAir  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!","label":"positive"}
{"tweet_id":570057178687475712,"text":"@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going","label":"negative"}
{"tweet_id":570057871058079745,"text":"@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern","label":"negative"}
{"tweet_id":570059381284302848,"text":"@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.","label":"negative"}
{"tweet_id":570059530567962624,"text":"@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!","label":"negative"}
{"tweet_id":570060997907447810,"text":"@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.","label":"negative"}
{"tweet_id":570061033253023744,"text":"@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.","label":"negative"}
{"tweet_id":570061334898872321,"text":"@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D","label":"positive"}
{"tweet_id":570063322449616896,"text":"@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?","label":"negative"}
{"tweet_id":570063451143462913,"text":"@AmericanAir I've just received the ticket. Thank you for your help","label":"positive"}
{"tweet_id":570063683256242177,"text":"@USAirways has the worst customer service line.  I've called them 8 times today and not once was I able to talk to a real human being.","label":"negative"}
{"tweet_id":570064285860171776,"text":"@AmericanAir cancel my flight saying it is cause of weather condition when it was the only flight that was cancel","label":"negative"}
{"tweet_id":570065545392861184,"text":"@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke","label":"negative"}
{"tweet_id":570066231757180928,"text":"@AmericanAir thx for the apology.   A commitment to fix your broken system would be better.  Actually fixing it would be better still.","label":"negative"}
{"tweet_id":570066450796257280,"text":"@united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??","label":"negative"}
{"tweet_id":570067529206358016,"text":"@united agent helps the person in front of me.  Finishes up with them and then walks away.  The guy behind me is as shocked as I am.","label":"negative"}
{"tweet_id":570067865946234883,"text":"@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone.  Had to get supv.","label":"negative"}
{"tweet_id":570069236971806720,"text":"@united Twitter isn't letting me DM you..","label":"neutral"}
{"tweet_id":570070928425676800,"text":"@USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund","label":"neutral"}
{"tweet_id":570071877089148928,"text":"@AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)?  Thanks in advance for the help!","label":"neutral"}
{"tweet_id":570072153607049218,"text":"@AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board.","label":"neutral"}
{"tweet_id":570072252026376192,"text":"@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.","label":"neutral"}
{"tweet_id":570073507465469952,"text":"@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account.","label":"negative"}
{"tweet_id":570073757508726784,"text":"@united you guys continue to impress me in Houston. http:\/\/t.co\/cIh1qNllcM","label":"positive"}
{"tweet_id":570074833993670657,"text":"@united better train your support staff with appropriate decorum, consider revisiting your terrible \"provide a death certificate' policy","label":"negative"}
{"tweet_id":570074864708669440,"text":"@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags.","label":"negative"}
{"tweet_id":570076090917650432,"text":"@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation","label":"neutral"}
{"tweet_id":570076476252356608,"text":"@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?","label":"negative"}
{"tweet_id":570076827135246336,"text":"@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll cancel my whole flight.","label":"negative"}
{"tweet_id":570077011324096514,"text":"@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644","label":"positive"}
{"tweet_id":570077234570010624,"text":"@JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight.","label":"negative"}
{"tweet_id":570078022201532419,"text":"@AmericanAir I booked it on US Airways site. Don't see a cancel link :(","label":"negative"}
{"tweet_id":570078280591781888,"text":"@USAirways really???  NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses","label":"negative"}
{"tweet_id":570079237350100993,"text":"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please.","label":"negative"}
{"tweet_id":570079549914005504,"text":"@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund","label":"negative"}
{"tweet_id":570079676204347394,"text":"@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth","label":"negative"}
{"tweet_id":570079918782095360,"text":"@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.","label":"negative"}
{"tweet_id":570080703171448832,"text":"@AmericanAir what about flight 1239?","label":"neutral"}
{"tweet_id":570081513087369216,"text":"@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse","label":"negative"}
{"tweet_id":570081568733192192,"text":"@united we needed them here asap. Will they make it on today's flight?","label":"negative"}
{"tweet_id":570081797427621888,"text":"@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail","label":"negative"}
{"tweet_id":570082289939406848,"text":"@AmericanAir I am traveling from AUH to IAD via etihad and then from IAD to DFW via AA. Will I be able to retrieve my checked bag in IAD?","label":"neutral"}
{"tweet_id":570083363169669121,"text":"@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.","label":"neutral"}
{"tweet_id":570083458925490176,"text":"@USAirways screwed me up big. 1st flight 1hr late. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1\/4)","label":"negative"}
{"tweet_id":570083548364992512,"text":"@usairways - It's all automated and no one cares to understand the problem I'm having","label":"negative"}
{"tweet_id":570084337099673600,"text":"@USAirways  Instead, the miles are credited to an account that i did not open\n-- My request to merge the accounts is denied","label":"negative"}
{"tweet_id":570084406204997632,"text":"@USAirways   No one picks up the phone all day\/  no opportunity to leave a voicemail","label":"negative"}
{"tweet_id":570084632999428096,"text":"@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.","label":"negative"}
{"tweet_id":570085025896665088,"text":"@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO","label":"positive"}
{"tweet_id":570085625061384192,"text":"@americanair flight veers off icy runway at @dfwairport. Most DFW flights canceled Monday, Flightaware says. http:\/\/t.co\/atwyiFh6Zy","label":"negative"}
{"tweet_id":570086014980648960,"text":"@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated.","label":"negative"}
{"tweet_id":570086399627685888,"text":"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)","label":"positive"}
{"tweet_id":570087022292905985,"text":"@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3","label":"positive"}
{"tweet_id":570087435759185920,"text":"@united good to know you will open the closed doors for \"premier passengers\" after safety briefings on delayed flights. #annoyed.","label":"negative"}
{"tweet_id":570088470171013120,"text":"@AmericanAir the last was 2339 dfw to ord. Not weather related... Austin leg delayed as well","label":"negative"}
{"tweet_id":570090251122663425,"text":"@AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow","label":"neutral"}
{"tweet_id":570090452809949184,"text":"@AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?","label":"neutral"}
{"tweet_id":570091771675348992,"text":"@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool","label":"negative"}
{"tweet_id":570092210466611200,"text":"@AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?","label":"negative"}
{"tweet_id":570092677196181507,"text":"@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day","label":"negative"}
{"tweet_id":570093520909832192,"text":"@AmericanAir when should i expect a response from customer relations","label":"negative"}
{"tweet_id":570095131967295489,"text":"@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!","label":"positive"}
{"tweet_id":570095219091361792,"text":"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence","label":"positive"}
{"tweet_id":570097456786104320,"text":"@AmericanAir Are you expecting any delays out of #DFW tomorrow morning?","label":"neutral"}
{"tweet_id":570097596913623040,"text":"@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1","label":"negative"}
{"tweet_id":570098489943666688,"text":"@AmericanAir @united @SpiritAirPR  @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #late #NoRahm http:\/\/t.co\/CFzdJmn0uI","label":"negative"}
{"tweet_id":570099562548834304,"text":"@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)","label":"positive"}
{"tweet_id":570099716379316224,"text":"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm.","label":"negative"}
{"tweet_id":570101395698941954,"text":"@AmericanAir  your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage.","label":"negative"}
{"tweet_id":570101666571288576,"text":"@AmericanAir - Reference number to this request: 1-3001408092","label":"neutral"}
{"tweet_id":570101817041747968,"text":"@united plus what about food? And taxis?","label":"negative"}
{"tweet_id":570102669299351553,"text":"@AmericanAir no, you should do something about everything happened yesterday...","label":"negative"}
{"tweet_id":570103559318081536,"text":"Why doesn't @AmericanAir allow for conversations between upset customers and their customer service?  #worstcustomerserviceever","label":"negative"}
{"tweet_id":570103908607135744,"text":"@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time.","label":"negative"}
{"tweet_id":570105616515145728,"text":"@AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag","label":"negative"}
{"tweet_id":570106218825564161,"text":"Why doesn't @AmericanAir provide a means for dialogue?  What is the fear that drives this decision?  #worstcustomerserviceever","label":"negative"}
{"tweet_id":570114451120074752,"text":"@AmericanAir nothing to do with Mother Nature, more like poor commutation.","label":"negative"}
{"tweet_id":570115452568891392,"text":"@united It's still a valid flight. Just seems strange to delay for late inbound crew,  7 hours from now, when the plane is already here.","label":"negative"}
{"tweet_id":570118668551458816,"text":"@AmericanAir and btwn gate a8 & a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http:\/\/t.co\/UieSR3GHHO","label":"neutral"}
{"tweet_id":570121588487663616,"text":"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!","label":"positive"}
{"tweet_id":570122868039634944,"text":"@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.","label":"negative"}
{"tweet_id":570123136542224384,"text":"@AmericanAir will do. I also passed the website around to other passengers.","label":"neutral"}
{"tweet_id":570128126480674816,"text":"@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine.","label":"negative"}
{"tweet_id":570128633957736448,"text":"@AmericanAir after losing my bags for 4 days&charging me $475 to\"arrange pick up\"in argentina,claiming tollfree: won't reimburse me. Help!","label":"negative"}
{"tweet_id":570132715577552896,"text":"@AmericanAir I did twice.got a letter back saying that your company \"doesn't issue refunds for phone bills\" help!phone will be shut off","label":"negative"}
{"tweet_id":570134947828080640,"text":"@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry","label":"negative"}
{"tweet_id":570136130126897152,"text":"@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation","label":"negative"}
{"tweet_id":570136706877272064,"text":"@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.","label":"negative"}
{"tweet_id":570136977074491392,"text":"@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???","label":"negative"}
{"tweet_id":570141242769559552,"text":"@AmericanAir offered me a cot to sleep on?After they cancelled my flight. A fucking cot. What about a hotel, like you're supposed to provide","label":"negative"}
{"tweet_id":570146467542933505,"text":"@AmericanAir or at the very least an explanation on why no one told me my flight was cancelled!","label":"negative"}
{"tweet_id":570150741022617600,"text":"@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information","label":"negative"}
{"tweet_id":570156001485312000,"text":"@AmericanAir Plane Veers Off Runway at Icy Dallas Airport http:\/\/t.co\/DW6VDvqXBB","label":"neutral"}
{"tweet_id":570156777297350656,"text":"@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you.","label":"negative"}
{"tweet_id":570157409458642944,"text":"@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.","label":"negative"}
{"tweet_id":570158980611350528,"text":"@AmericanAir We all did! Skipper's walk-around too :(","label":"negative"}
{"tweet_id":570167726972538880,"text":"@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.","label":"positive"}
{"tweet_id":570173690475728896,"text":"@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd","label":"negative"}
{"tweet_id":570174284284497920,"text":"@AmericanAir @Delta Maybe? Long trip, late night & queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead.","label":"negative"}
{"tweet_id":570175182012174336,"text":"@AmericanAir the pilot her and another flight attendant left walking away laughing.  Just wow","label":"negative"}
{"tweet_id":570179344833708033,"text":"@AmericanAir you cancel both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy","label":"negative"}
{"tweet_id":570180010125864960,"text":"@AmericanAir Embassy Suites\n13341 Woodland Park Drive\nHerndon, Virginia, 20171 \nUS \n+1-703-464-0200","label":"neutral"}
{"tweet_id":570182283665088512,"text":"@AmericanAir try this. DPDFPP","label":"neutral"}
{"tweet_id":570183702224834560,"text":"@united kudos for not cancelling flights from DFW this morning.   United usually first to panic...","label":"positive"}
{"tweet_id":570184343857045504,"text":"@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning.","label":"negative"}
{"tweet_id":570186533258416133,"text":"@AmericanAir too late now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning","label":"negative"}
{"tweet_id":570187100710002689,"text":"@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!","label":"negative"}
{"tweet_id":570187239864414208,"text":"@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!","label":"negative"}
{"tweet_id":570188838775103488,"text":"@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.","label":"negative"}
{"tweet_id":570190438281248768,"text":"@JetBlue great will do once I land in JFK","label":"positive"}
{"tweet_id":570192751830171648,"text":"@AmericanAir \"Thank you for contacting American. The email address you have written to is an unmonitored account\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":570195036782133248,"text":"@JetBlue why are you always so amazing! #jetblue #trueblue http:\/\/t.co\/iIMTJxcvLG","label":"positive"}
{"tweet_id":570195492006707200,"text":"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?","label":"negative"}
{"tweet_id":570197868813918208,"text":"@USAirways asked her why needed to take yellow tag off. She said, \"because I told you to!\" Expect a personal apology from her- unacceptable!","label":"negative"}
{"tweet_id":570198522911436800,"text":"@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible","label":"negative"}
{"tweet_id":570201440704028672,"text":"@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?","label":"negative"}
{"tweet_id":570201740496257024,"text":"@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are","label":"negative"}
{"tweet_id":570202978650603520,"text":"@americanair One question.. my wife didn't get the bonus. Should I call about it today?","label":"neutral"}
{"tweet_id":570203789963218944,"text":"@USAirways what's wrong with the plane? Flt 581","label":"negative"}
{"tweet_id":570204309041893376,"text":"@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! \u00f0\u0178\u02dc\ufffd","label":"positive"}
{"tweet_id":570204730745421826,"text":"@united are the ones who make it difficult for me.","label":"negative"}
{"tweet_id":570204930520190978,"text":"@AmericanAir 3659 from SGF -> DFW. You might want to clear off the ice for the planes landing. \u00f0\u0178\u02dc\u00b3","label":"neutral"}
{"tweet_id":570206077826039808,"text":"@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks","label":"positive"}
{"tweet_id":570207886493782019,"text":"@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS","label":"negative"}
{"tweet_id":570210502955155456,"text":"@SouthwestAir weather where? And at what time canceled? No I can't because meeting was today.","label":"negative"}
{"tweet_id":570213783085432832,"text":"@USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.","label":"negative"}
{"tweet_id":570216086173581312,"text":"@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!","label":"negative"}
{"tweet_id":570217971815211008,"text":"Thank you, @AmericanAir! Much appreciated.","label":"positive"}
{"tweet_id":570220301465681921,"text":"@AmericanAir made it!  Thanks AA!","label":"positive"}
{"tweet_id":570223582380494848,"text":"@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!","label":"positive"}
{"tweet_id":570223703285477376,"text":"@united I did DM the details but still no response. I have to book today.","label":"negative"}
{"tweet_id":570223806322581504,"text":"@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!","label":"negative"}
{"tweet_id":570224417445261313,"text":"@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?","label":"negative"}
{"tweet_id":570224618272731136,"text":"@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt  every time the person in front shifts he raps my knees","label":"negative"}
{"tweet_id":570224968417603584,"text":"@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?","label":"neutral"}
{"tweet_id":570226870119215104,"text":"@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http:\/\/t.co\/aaU9MKA6Zy","label":"negative"}
{"tweet_id":570227814575804416,"text":"@SouthwestAir why was Southwest only airline to cancel all flights from Charleston? Was 7:50pm flight cancelation really weather related?","label":"negative"}
{"tweet_id":570228063625207808,"text":"@AmericanAir does it show that we are on the same plane?","label":"neutral"}
{"tweet_id":570229936285331457,"text":"@united yall should probably work on that.","label":"neutral"}
{"tweet_id":570231192102019072,"text":"@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?","label":"negative"}
{"tweet_id":570232122826493953,"text":"@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...","label":"negative"}
{"tweet_id":570232616755929088,"text":"@JetBlue glad you like it. Feel free to steal it.","label":"positive"}
{"tweet_id":570232726206312448,"text":"@united please be good to me this weekend!","label":"neutral"}
{"tweet_id":570235195934117889,"text":"@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.","label":"negative"}
{"tweet_id":570236313393373186,"text":"@USAirways i understand that but i should still be able to view my reservation online....","label":"negative"}
{"tweet_id":570236690637459456,"text":"@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!","label":"positive"}
{"tweet_id":570239632807370753,"text":"@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail","label":"negative"}
{"tweet_id":570240207682998272,"text":"@AmericanAir 4285. Apparently we\u00e2\u20ac\u2122re told, staff on the ground keep promising to come and they don\u00e2\u20ac\u2122t.","label":"negative"}
{"tweet_id":570240576144211968,"text":"@USAirways see you on board tomorrow","label":"positive"}
{"tweet_id":570240896387710976,"text":"@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?","label":"neutral"}
{"tweet_id":570241403822813184,"text":"@SouthwestAir An Oscar-worthy entrance into LA. http:\/\/t.co\/10tmtHVFDC","label":"neutral"}
{"tweet_id":570241664272371712,"text":"@AmericanAir \nHello...My baggage has been lost in another city. Can anyone help me with this?","label":"negative"}
{"tweet_id":570242420643917824,"text":"@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937","label":"negative"}
{"tweet_id":570242512012451840,"text":"@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom","label":"positive"}
{"tweet_id":570243296741752832,"text":"@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?","label":"neutral"}
{"tweet_id":570245603118211072,"text":"@JetBlue It drops 75 when i take off the other two people, and vice versa. back and forth.","label":"neutral"}
{"tweet_id":570248011621609472,"text":"@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.","label":"negative"}
{"tweet_id":570248991704788992,"text":"@AmericanAir Airline trouble this winter & not getting good customer service? contact http:\/\/t.co\/aQjn4HwNaC  we negotiate w\/companies forU!","label":"negative"}
{"tweet_id":570249864841285632,"text":"@SouthwestAir Customer Centricity is knowing people #ANAMarketers","label":"positive"}
{"tweet_id":570250053710819328,"text":"@united thanks for the info I already knew...","label":"neutral"}
{"tweet_id":570250443034640384,"text":"@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing","label":"positive"}
{"tweet_id":570251560871002112,"text":"@AmericanAir really needs to get a a clue and start treating people like humans, not animals.  #americandairlinesSUCKS","label":"negative"}
{"tweet_id":570252052099678208,"text":"@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.","label":"negative"}
{"tweet_id":570255201069899776,"text":"@AmericanAir Can't unload flight #3322 because jetway is broken.  #steps #planB? #waiting nearly an hour","label":"negative"}
{"tweet_id":570256038206824448,"text":"Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.","label":"positive"}
{"tweet_id":570256852166029312,"text":"@AmericanAir do you still use DC9's?","label":"neutral"}
{"tweet_id":570257480401469441,"text":"@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30","label":"negative"}
{"tweet_id":570258209534922752,"text":"@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP","label":"negative"}
{"tweet_id":570258226819637248,"text":"@AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http:\/\/t.co\/fgJbex480D","label":"neutral"}
{"tweet_id":570258597180940288,"text":"@AmericanAir I'm sure all these birds will be in warmer weather soon.","label":"neutral"}
{"tweet_id":570258760200953856,"text":"@united thx for update","label":"positive"}
{"tweet_id":570259423987404800,"text":"@SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue","label":"neutral"}
{"tweet_id":570259691579809792,"text":"@united they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12","label":"negative"}
{"tweet_id":570260118043914240,"text":"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did.","label":"negative"}
{"tweet_id":570260387746029568,"text":"@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze","label":"negative"}
{"tweet_id":570261328511643648,"text":"@AmericanAir if my flight gets cancelled i should be able to reschedule to any date i want, not the next day or 2 days after","label":"negative"}
{"tweet_id":570261418387353601,"text":"@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.","label":"negative"}
{"tweet_id":570261977332731904,"text":"@SouthwestAir frustrating indeed especially when no one knows what the issue is....","label":"negative"}
{"tweet_id":570261981569159169,"text":"@SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!","label":"neutral"}
{"tweet_id":570262112477401088,"text":"@AmericanAir why did flight 1636 get cancelled? Waiting for a rep to rebook, but wondering if there will be other issues getting out.","label":"negative"}
{"tweet_id":570262528539779073,"text":"@AmericanAir hook me up with a free trip to Barbados and I will tell you the secret beaches to see","label":"neutral"}
{"tweet_id":570263448828780547,"text":"@AmericanAir great customer service thanks","label":"positive"}
{"tweet_id":570264011574415360,"text":"@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.","label":"positive"}
{"tweet_id":570264106059624448,"text":"@JetBlue yer deals never seem to include NYC-->PDX or NYC-->PGH...wish they did!","label":"neutral"}
{"tweet_id":570264474784894976,"text":"@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent cancels\/delays.","label":"negative"}
{"tweet_id":570264556443824128,"text":"@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.","label":"negative"}
{"tweet_id":570265689589592064,"text":"@americanair Can someone contact me about my awful experience with american airlines this weekend","label":"negative"}
{"tweet_id":570265876911403009,"text":"@AmericanAir Thanks!","label":"positive"}
{"tweet_id":570265919676485632,"text":"@AmericanAir @dfwairport me too!!  LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!","label":"positive"}
{"tweet_id":570267037911670784,"text":"@AmericanAir Fuck you.","label":"negative"}
{"tweet_id":570267457841033216,"text":"@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer","label":"positive"}
{"tweet_id":570267562623152128,"text":"@AmericanAir you could train your flight attendants to have some manners and decency","label":"negative"}
{"tweet_id":570267915154538496,"text":"@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?","label":"negative"}
{"tweet_id":570270435478122497,"text":"@AmericanAir Thanks so much!","label":"positive"}
{"tweet_id":570270444646850561,"text":"@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait","label":"negative"}
{"tweet_id":570271383005085696,"text":"@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican","label":"negative"}
{"tweet_id":570271730729689088,"text":"@SouthwestAir horrible experience, passenger of size was 1\/3 in my seat, offered $50 voucher for this by Christine C http:\/\/t.co\/1xzrK66wVQ","label":"negative"}
{"tweet_id":570272015598411776,"text":"You have to follow me back so that I can DM @SouthwestAir","label":"neutral"}
{"tweet_id":570272154635374592,"text":"@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped","label":"negative"}
{"tweet_id":570272235639828480,"text":"@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in","label":"negative"}
{"tweet_id":570272465299083264,"text":"@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!","label":"negative"}
{"tweet_id":570273880486629377,"text":"@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd cancel.","label":"negative"}
{"tweet_id":570274049118625792,"text":"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain","label":"negative"}
{"tweet_id":570275010759102466,"text":"@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.","label":"negative"}
{"tweet_id":570275123854487552,"text":"@united Shame that there's no flex to tickets transfer rules.  Even calling from Neurosurgery ICU isn't enough!","label":"negative"}
{"tweet_id":570275153860386816,"text":"@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...","label":"negative"}
{"tweet_id":570275314036649984,"text":"@AmericanAir None of the #LAX flights into #DFW have been cancelled. Those landing before and after ours are fine. Completely arbitrary.","label":"negative"}
{"tweet_id":570276196405125120,"text":"@AmericanAir Right. But more than two hours late, and it seems due to poor communication, which sounded like it was annoying on-plane staff","label":"negative"}
{"tweet_id":570276414567493633,"text":"@AmericanAir robocalls me with another cancelation. And then when I don\u00e2\u20ac\u2122t accept the change it won\u00e2\u20ac\u2122t let me connect to an agent. Just wow.","label":"negative"}
{"tweet_id":570277278627848192,"text":"@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :(","label":"negative"}
{"tweet_id":570278024303775745,"text":"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.","label":"negative"}
{"tweet_id":570278619416694784,"text":"@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :)","label":"positive"}
{"tweet_id":570279050276704257,"text":"@USAirways \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/0JJT4X3YxG","label":"neutral"}
{"tweet_id":570279106090274817,"text":"@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam","label":"positive"}
{"tweet_id":570279368766959616,"text":"@AmericanAir These birds could fly to South America for example #Argentina","label":"neutral"}
{"tweet_id":570280548922499073,"text":"@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis","label":"negative"}
{"tweet_id":570282469121007616,"text":"@VirginAmerica SFO-PDX schedule is still MIA.","label":"negative"}
{"tweet_id":570282555057909760,"text":"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.","label":"positive"}
{"tweet_id":570283544125288448,"text":"@AmericanAir they will just say dumb things to beat around the bush ! If you're flight cancelled be prepared for no compassion from them","label":"negative"}
{"tweet_id":570284111425892353,"text":"@SouthwestAir Thanks so much!","label":"positive"}
{"tweet_id":570284840752427008,"text":"@JetBlue can't book a flight because of outdated, forced opt-in \"Verified by Visa\" nonsense. Help a girl out? I just want to get to @sxsw","label":"negative"}
{"tweet_id":570284862122233856,"text":"@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.","label":"positive"}
{"tweet_id":570286035118071808,"text":"@USAirways @AshleyKAtherton Over an hour on hold so far","label":"negative"}
{"tweet_id":570287210219606016,"text":"@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.","label":"negative"}
{"tweet_id":570287271234174976,"text":"@AmericanAir Here is the photo ;) http:\/\/t.co\/VMqUURZUpW","label":"neutral"}
{"tweet_id":570287622343540736,"text":"@JetBlue awesome, thanks! on hold now.","label":"positive"}
{"tweet_id":570288380384292864,"text":"@SouthwestAir  I USED to always fly Southwest.","label":"positive"}
{"tweet_id":570289085354541058,"text":"@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.","label":"negative"}
{"tweet_id":570290540274688001,"text":"@united @CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w\/ daughter .","label":"neutral"}
{"tweet_id":570291213007491076,"text":"@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w\/ many award seats availab","label":"negative"}
{"tweet_id":570291219919736832,"text":"@SouthwestAir Just DMed you my confirmation number.","label":"neutral"}
{"tweet_id":570291642550386689,"text":"@united I flew back w other company since United didnt have an earlier flight","label":"negative"}
{"tweet_id":570291813912858625,"text":"@united thats weak. See ya \u00f0\u0178\u2018\u2039\nHey @VirginAmerica !!","label":"negative"}
{"tweet_id":570292403309035520,"text":"@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus)","label":"neutral"}
{"tweet_id":570292976603295744,"text":"@SouthwestAir has grounded 2 flights b\/c of equipment problems & been rude to my wife, traveling alone w\/our 2 young kids.  never again.","label":"negative"}
{"tweet_id":570294205999939584,"text":"@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting","label":"negative"}
{"tweet_id":570294237348143104,"text":"@USAirways did you know that suicide is the second leading cause of death among teens 10-24","label":"neutral"}
{"tweet_id":570294460476760064,"text":"@JetBlue thank you for the information.","label":"positive"}
{"tweet_id":570295745921880064,"text":"@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx","label":"positive"}
{"tweet_id":570295795985080320,"text":"@united @highbuddyyy that totally sucks my cousin worked at PHL said @united","label":"negative"}
{"tweet_id":570298770136674304,"text":"@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.","label":"negative"}
{"tweet_id":570299388670701568,"text":"@united why not? Is it a law or a policy?","label":"neutral"}
{"tweet_id":570300262302289920,"text":"@AmericanAir Thank you, you too!","label":"positive"}
{"tweet_id":570300325917270018,"text":"@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes later the miles needed was raised.","label":"negative"}
{"tweet_id":570301083672813571,"text":"@VirginAmerica I didn't today... Must mean I need to take another trip!","label":"neutral"}