{"tweet_id":567588278875213824,"text":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http:\/\/t.co\/LM3opxkxch","label":"neutral"}
{"tweet_id":567590027375702016,"text":"@JetBlue is REALLY getting on my nerves !! \u00f0\u0178\u02dc\u00a1\u00f0\u0178\u02dc\u00a1 #nothappy","label":"negative"}
{"tweet_id":567591480085463040,"text":"@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.","label":"negative"}
{"tweet_id":567592368451248130,"text":"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait","label":"negative"}
{"tweet_id":567614049425555457,"text":"@united, link to current status of flights\/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow.","label":"negative"}
{"tweet_id":567617081336950784,"text":"@SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?","label":"negative"}
{"tweet_id":567630296783155203,"text":"@united still waiting for a reply","label":"negative"}
{"tweet_id":567643252753694721,"text":"@USAirways how's us 1797 looking today?","label":"neutral"}
{"tweet_id":567663504102940672,"text":"@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.","label":"negative"}
{"tweet_id":567667301067915264,"text":"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http:\/\/t.co\/l2n0egHdgn","label":"neutral"}
{"tweet_id":567670985403285504,"text":"@USAirways @AmericanAir How r u supposed to change flights when u can't get thru to reservations? #OneHourOnHold","label":"negative"}
{"tweet_id":567671602280923136,"text":"@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)","label":"positive"}
{"tweet_id":567676626855419904,"text":"@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone","label":"negative"}
{"tweet_id":567679487383699456,"text":"@USAirways reservations had me on hold for 2 hours only to hang up...smh \u00f0\u0178\u02dc\u2022","label":"negative"}
{"tweet_id":567686758708817921,"text":"@SouthwestAir Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :(","label":"neutral"}
{"tweet_id":567686845903826947,"text":"@united clicked on the link and got this? #confused http:\/\/t.co\/xMAQcucWZl","label":"neutral"}
{"tweet_id":567688325276770306,"text":"@SouthwestAir Guys, we've got to do something about the inability to check in online for international  flight that has... (1\/2)","label":"neutral"}
{"tweet_id":567688411289755648,"text":"@SouthwestAir flight was cancelled and it won't let me rebook online. Wait time on phone is too long. Please help","label":"negative"}
{"tweet_id":567690417265975296,"text":"@JetBlue really caring??","label":"neutral"}
{"tweet_id":567692504397803520,"text":"@SouthwestAir  this is really unhelpful. Why can't I rebook online? http:\/\/t.co\/N5O43sVl8i","label":"negative"}
{"tweet_id":567695310860730369,"text":"@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer","label":"negative"}
{"tweet_id":567696188602712064,"text":"@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.","label":"negative"}
{"tweet_id":567698031081160704,"text":".@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.","label":"negative"}
{"tweet_id":567702414157824000,"text":"@SouthwestAir on hold for 2 hours and then you hung up 3 cancelled flights. Running out of daycare for our kids who are trapped at home.","label":"negative"}
{"tweet_id":567703258425081857,"text":".@united call my work and tell them it's your fault I'm late","label":"negative"}
{"tweet_id":567704339448209409,"text":"@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH","label":"negative"}
{"tweet_id":567713868747902976,"text":"@SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!","label":"negative"}
{"tweet_id":567713896627470336,"text":"@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless","label":"negative"}
{"tweet_id":567715917983776772,"text":"@SouthwestAir been on hold for >30 minutes about my cancelled flight. Still not talked to anyone and flight is soon. What gives?","label":"negative"}
{"tweet_id":567716403117957120,"text":"@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no  Wifi, no personal entertainment. TORTURE","label":"negative"}
{"tweet_id":567717415367090176,"text":"@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays","label":"negative"}
{"tweet_id":567717552290136065,"text":"@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations","label":"negative"}
{"tweet_id":567717985092395008,"text":"@southwestair - kind of early but any idea when dates through the first week of sept will come available?","label":"neutral"}
{"tweet_id":567718099794006016,"text":"@USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad","label":"negative"}
{"tweet_id":567718653735731200,"text":"@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.","label":"negative"}
{"tweet_id":567719031634157568,"text":"@SouthwestAir can't update my flight online bc it's been canceled twice already. Going on hour 2 on hold.","label":"negative"}
{"tweet_id":567719199850496000,"text":"@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?","label":"negative"}
{"tweet_id":567720839408533504,"text":"@SouthwestAir Beautiful, thanks a ton!","label":"positive"}
{"tweet_id":567721299162968065,"text":"@SouthwestAir cancelled my flight out of BNA today. Been on hold for an hour. \u00f0\u0178\u02dc\u00a0 #frustrated!","label":"negative"}
{"tweet_id":567721738155622401,"text":"\u00e2\u20ac\u0153@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http:\/\/t.co\/xmRvR4lGEg http:\/\/t.co\/wJoc9f14SU\u00e2\u20ac\ufffd@tori_leggieri","label":"neutral"}
{"tweet_id":567721764285726720,"text":"@SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None","label":"neutral"}
{"tweet_id":567721806040031232,"text":"@USAirways I\u00e2\u20ac\u2122ve had my flight cancelled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?","label":"negative"}
{"tweet_id":567722294680641538,"text":"@SouthwestAir Hi-My flight (BNA to LGA) was canceled this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?","label":"negative"}
{"tweet_id":567722330340986880,"text":"@SouthwestAir I need updates on my flights 464 & 3574. I have been on hold for over 2 hours.","label":"negative"}
{"tweet_id":567722664597286913,"text":"@SouthwestAir has the WORST customer service of any airline I've ever flown.","label":"negative"}
{"tweet_id":567722689989578752,"text":"@SouthwestAir Where should I fly by May 3rd? Plz advise.","label":"neutral"}
{"tweet_id":567722844319404033,"text":"@SouthwestAir trying to get through to cust relations. Is there another # to use?","label":"neutral"}
{"tweet_id":567723096186945538,"text":"@SouthwestAir + @twitter  = outstanding customer service!  Thank you!","label":"positive"}
{"tweet_id":567723431513575424,"text":"@SouthwestAir tried online and told I must call b\/c of modifications to my reservation. Been on hold for almost 2 hours.","label":"negative"}
{"tweet_id":567723534344933376,"text":"@SouthwestAir discount for three delays?","label":"negative"}
{"tweet_id":567724178317402112,"text":"@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http:\/\/t.co\/dUhBJ41jHx","label":"positive"}
{"tweet_id":567724189872697348,"text":"@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD)","label":"negative"}
{"tweet_id":567724943375626240,"text":"@USAirways You need to contact me ASAP. #Furious","label":"neutral"}
{"tweet_id":567724948375212032,"text":"@SouthwestAir too bad I'm getting this memo: \"Your reservation contains modifications that prevent you from changing it online.\" #FUSTURATED","label":"negative"}
{"tweet_id":567725232203390977,"text":"@SouthwestAir  Thank you.","label":"positive"}
{"tweet_id":567725304958160896,"text":"@USAirways it takes a month?","label":"negative"}
{"tweet_id":567725588937728000,"text":"@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...","label":"negative"}
{"tweet_id":567725820056068096,"text":".@united nothing apparently. I've flown w\/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.","label":"negative"}
{"tweet_id":567726186038837248,"text":"@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started.","label":"negative"}
{"tweet_id":567726860638101504,"text":"@united why am i mot getting my refund?","label":"negative"}
{"tweet_id":567726912186118144,"text":"@JetBlue Can't view seat selection\/change seat for flight tomorrow. Can you look into this?","label":"neutral"}
{"tweet_id":567727026313101315,"text":"@SouthwestAir do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days?","label":"negative"}
{"tweet_id":567727292739092480,"text":"@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.","label":"positive"}
{"tweet_id":567727329783582720,"text":"@JetBlue Thank you!","label":"positive"}
{"tweet_id":567727403964055552,"text":"@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http:\/\/t.co\/Sg7IQqFVsO","label":"negative"}
{"tweet_id":567727479633477632,"text":"@USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge","label":"positive"}
{"tweet_id":567727499367682048,"text":"@SouthwestAir do you think the flights out of Nashville will be canceled tomorrow?","label":"neutral"}
{"tweet_id":567727526777073664,"text":"@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?","label":"positive"}
{"tweet_id":567727701620822016,"text":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http:\/\/t.co\/w8MTmSP2RY","label":"neutral"}
{"tweet_id":567728285174743041,"text":"@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh","label":"negative"}
{"tweet_id":567728357555437568,"text":"@JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance","label":"neutral"}
{"tweet_id":567728386014183424,"text":"@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are.","label":"negative"}
{"tweet_id":567728481623359488,"text":"@USAirways I expect something more than telling me to see an agent to rebook my flight...","label":"negative"}
{"tweet_id":567728533771132928,"text":"@USAirways your customer service is horrible","label":"negative"}
{"tweet_id":567728698900488192,"text":"@SouthwestAir sent","label":"neutral"}
{"tweet_id":567728890206904320,"text":"@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?","label":"negative"}
{"tweet_id":567729135733465088,"text":"@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!","label":"negative"}
{"tweet_id":567729203894702082,"text":"@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time","label":"negative"}
{"tweet_id":567729241312489472,"text":"@USAirways thanks","label":"positive"}
{"tweet_id":567729325810917377,"text":"@USAirways No kidding. Oy.","label":"negative"}
{"tweet_id":567729416231321600,"text":"@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!","label":"negative"}
{"tweet_id":567729658276237312,"text":"@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w\/ your customer serv failures","label":"negative"}
{"tweet_id":567729696662511616,"text":"@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.","label":"positive"}
{"tweet_id":567729700110602240,"text":"@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday","label":"negative"}
{"tweet_id":567729749087498240,"text":"@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia!","label":"negative"}
{"tweet_id":567729904788054017,"text":"@SouthwestAir have you considered adding the \"we'll call you back when we have someone free\" feature to your support line?","label":"negative"}
{"tweet_id":567730143536226304,"text":"@united all day travel. #swag #ijustwanttosleep","label":"neutral"}
{"tweet_id":567730299912482816,"text":"@united's first-class #cockup\nhttp:\/\/t.co\/oh7CFv7DHR","label":"negative"}
{"tweet_id":567730323988172800,"text":"@USAirways will do. Hoping for a voucher for a future flight #Optimistic","label":"positive"}
{"tweet_id":567730952260943873,"text":"@united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.","label":"neutral"}
{"tweet_id":567731246462033920,"text":"@SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?","label":"negative"}
{"tweet_id":567731546661326848,"text":"@SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare","label":"negative"}
{"tweet_id":567731598871642112,"text":"@SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements?","label":"negative"}
{"tweet_id":567731712004595714,"text":"@SouthwestAir any chance of adding LAX->JFK direct any time in the future?","label":"neutral"}
{"tweet_id":567731794498174978,"text":"@JetBlue Hopefully next time! Can I send you my future itineraries so the next one can be planned when I'm there? \u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a","label":"neutral"}
{"tweet_id":567731810910498816,"text":"@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +","label":"negative"}
{"tweet_id":567731944151322626,"text":"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. \u00e2\u00ad\ufffd\u00ef\u00b8\ufffd\u00e2\u00ad\ufffd\u00ef\u00b8\ufffd\u00e2\u00ad\ufffd\u00ef\u00b8\ufffd\u00e2\u00ad\ufffd\u00ef\u00b8\ufffd\u00e2\u00ad\ufffd\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":567732265888006145,"text":"@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?","label":"negative"}
{"tweet_id":567732284959113216,"text":"@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +","label":"negative"}
{"tweet_id":567732372997963777,"text":"@USAirways flight #3900 fro ORF to PHL.","label":"neutral"}
{"tweet_id":567732427691683840,"text":"@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?","label":"neutral"}
{"tweet_id":567732510692347904,"text":"@SouthwestAir I've been on hold for an hour & a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!","label":"negative"}
{"tweet_id":567732811772080129,"text":"@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline \u00f0\u0178\u02dc\u017e","label":"positive"}
{"tweet_id":567732946241470464,"text":"@USAirways still crickets from customer service.","label":"negative"}
{"tweet_id":567733177590874114,"text":"@united I appreciate the follow up.","label":"positive"}
{"tweet_id":567733228690083841,"text":"@united @jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home late is still home!","label":"positive"}
{"tweet_id":567733251620356096,"text":"@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect","label":"negative"}
{"tweet_id":567733511281721344,"text":"@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were cancelled.","label":"negative"}
{"tweet_id":567733609130233856,"text":"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, \"Fly the Friendly Skies.\"","label":"positive"}
{"tweet_id":567733656106459136,"text":"@SouthwestAir been on hold for over an hour.....not cool, you guys.","label":"negative"}
{"tweet_id":567733682879086592,"text":"@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral.","label":"negative"}
{"tweet_id":567733847132229632,"text":"@JetBlue Ok great thanks! I had a great flight, FYI. I'm excited to fly again. I just was frustrated I was not able to check in.","label":"neutral"}
{"tweet_id":567733946717196288,"text":"@JetBlue should i continue?","label":"negative"}
{"tweet_id":567733978363621376,"text":"@SouthwestAir disappointed with customer service right now, my flight was only one cancelled at my airport & now I'm losing 2 days from trip","label":"negative"}
{"tweet_id":567734002287513602,"text":"@SouthwestAir could you tell me if any upgrades are available on a flight out of STL tomorrow morning.","label":"neutral"}
{"tweet_id":567734128011784192,"text":".@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.","label":"negative"}
{"tweet_id":567734329212940288,"text":"@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!","label":"positive"}
{"tweet_id":567734357839056896,"text":"@USAirways Why is there no contact email for customer complaints?","label":"negative"}
{"tweet_id":567734584000135168,"text":"@USAirways I was completely ripped of by US Airways today never fly this airline  I am contacting my local news","label":"negative"}
{"tweet_id":567734618095230976,"text":"@united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation.","label":"negative"}
{"tweet_id":567734644515536896,"text":"@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.","label":"negative"}
{"tweet_id":567734795849834497,"text":"@united Step 1: Cancel flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.","label":"negative"}
{"tweet_id":567734830800961537,"text":"@USAirways when I call it says y'all are too busy and to call back later.  this is terrible customer service.  what will you do about it?","label":"negative"}
{"tweet_id":567735186881003520,"text":"@USAirways How can I change without penalty and not have to call customer service","label":"neutral"}
{"tweet_id":567735409724366848,"text":"@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?","label":"negative"}
{"tweet_id":567735489688395776,"text":"@SouthwestAir Great job with the Passbook integration! It\u00e2\u20ac\u2122ll really help streamline the commute to San Fran! \u00f0\u0178\u02dc\u0160\u00e2\u02dc\u2022\u00f0\u0178\u201c\u00b2\u00e2\u0153\u02c6","label":"positive"}
{"tweet_id":567735710392659968,"text":"@united + UA has been rolling out improvements too, we think. Hoping they'll catch up soon? Meantime, ANA is our preference!","label":"neutral"}
{"tweet_id":567735766416392194,"text":".@SouthwestAir you've got a mess here at DTW but your staff is doing great.","label":"positive"}
{"tweet_id":567735941846937600,"text":"@VirginAmerica still waiting to see  @Starryeyes_Dev_  \u00f0\u0178\u02dc\u017e","label":"neutral"}
{"tweet_id":567735983370539008,"text":"@united feck guys. Stop cancelling flights from EWR to RIC the weather is fine I both locations!!!","label":"negative"}
{"tweet_id":567736166787850240,"text":"@SouthwestAir F5R3ZZ","label":"neutral"}
{"tweet_id":567736516420853760,"text":"@USAirways & there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10.","label":"negative"}
{"tweet_id":567737317432258560,"text":"@SouthwestAir I am but it says yall are sold out. Me & My coworkers would need to get out first available","label":"neutral"}
{"tweet_id":567737449938685952,"text":"@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!","label":"negative"}
{"tweet_id":567737598115082241,"text":"@usairways #crew keeping safety top of mind in CLT. http:\/\/t.co\/a0YoSJHZMc","label":"positive"}
{"tweet_id":567737617031380992,"text":"@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx","label":"positive"}
{"tweet_id":567737803060940800,"text":"@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting","label":"negative"}
{"tweet_id":567737909072367616,"text":"@JetBlue Seems very likely.","label":"positive"}
{"tweet_id":567738154128769028,"text":"@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!","label":"negative"}
{"tweet_id":567738171215994880,"text":"@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my cancelation I've spent almost $500","label":"negative"}
{"tweet_id":567738375755415552,"text":"@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 cancels.","label":"negative"}
{"tweet_id":567738388980068352,"text":"@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection","label":"negative"}
{"tweet_id":567738484082114561,"text":"@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?","label":"negative"}
{"tweet_id":567738680945958913,"text":"@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.","label":"negative"}
{"tweet_id":567738715657609216,"text":"@SouthwestAir can you follow me? Flight cancelled, can't rebook online, been on hold for 2 hours.  Would love to DM flight info. Thank you.","label":"negative"}
{"tweet_id":567738743491411968,"text":"@SouthwestAir myself and 2 others","label":"neutral"}
{"tweet_id":567739036425805824,"text":"@JetBlue I did...#FlyFi worked well and was free aboard this flight","label":"positive"}
{"tweet_id":567739149818413056,"text":"@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem","label":"negative"}
{"tweet_id":567739357881040896,"text":"@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?","label":"negative"}
{"tweet_id":567739453884465152,"text":"@SouthwestAir Thank you.  Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter?","label":"negative"}
{"tweet_id":567739553251725312,"text":"@SouthwestAir Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter? thanks you.","label":"negative"}
{"tweet_id":567739625465077761,"text":"@USAirways will my known traveler no. transfer over from @AmericanAir ? when I check in at t-24 as an AA elite I can get choice seats?","label":"neutral"}
{"tweet_id":567739785406873601,"text":"@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.","label":"positive"}
{"tweet_id":567739813114417152,"text":"@USAirways I left my son's Duke hat on flight #1761 last night. It says \"Mason\" on the back. Any way of locating it? Thanks in advance!","label":"neutral"}
{"tweet_id":567740211384168448,"text":"@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what","label":"positive"}
{"tweet_id":567740235061014528,"text":"@SouthwestAir @gruber Finally.","label":"neutral"}
{"tweet_id":567740403755909120,"text":"@SouthwestAir Finally! Integration w\/ passbook is a great Valentine gift - better then chocolate. You do heart me.","label":"positive"}
{"tweet_id":567741655587905537,"text":"@SouthwestAir @NotPghTimothy no exceptions for national awards?","label":"neutral"}
{"tweet_id":567741700597366784,"text":"@United Is Changing Its #MileagePlus Program: Winners and Losers http:\/\/t.co\/38OTLzAK5d #airline #travel #loyalty #rewards","label":"neutral"}
{"tweet_id":567742148603170816,"text":"@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?","label":"neutral"}
{"tweet_id":567742238562975745,"text":"@JetBlue Been dealing with a cancelled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol","label":"negative"}
{"tweet_id":567742500366872576,"text":"@united of course I need help.  I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.","label":"negative"}
{"tweet_id":567742578561650688,"text":"@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome","label":"positive"}
{"tweet_id":567742912579272704,"text":"@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation","label":"negative"}
{"tweet_id":567742937325260801,"text":"@VirginAmerica Are there any sign up bonuses to enroll in Elevate?","label":"neutral"}
{"tweet_id":567743010322935808,"text":"@SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under \"Flight Status\":? Thx!","label":"neutral"}
{"tweet_id":567743028215836672,"text":"@JetBlue huge fan of great brands and people doing great things\u00e2\u20ac\u00a6 you guys rock happy to share the love!","label":"positive"}
{"tweet_id":567743132180033536,"text":"@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see.","label":"negative"}
{"tweet_id":567744219281129473,"text":"@SouthwestAir LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR","label":"positive"}
{"tweet_id":567744381432516608,"text":"@VirginAmerica my group got their cancellation fees waived but I can't because my ticket is booked for 2\/18? Your reps were no help either \u00f0\u0178\u02dc\u00a1","label":"negative"}
{"tweet_id":567744571124482048,"text":"@united Is there a way to get  a copy of Feb's edition of Hemisphere\nmagazine with out flying?","label":"neutral"}
{"tweet_id":567744842935980032,"text":"@SouthwestAir I need to request a refund on my flight that was cancelled this morning due to the weather.","label":"negative"}
{"tweet_id":567744963870752768,"text":"@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities","label":"negative"}
{"tweet_id":567745362727686145,"text":"@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum.  Blegh","label":"negative"}
{"tweet_id":567745507834220546,"text":"@USAirways is there any way that you could hold flight 628 in CLT my husband is stuck in the security check line. flight scheduled for 1PM","label":"neutral"}
{"tweet_id":567745845781864449,"text":"@SouthwestAir thank you, someone finally answered and was able to change my flight that was canceled bc of ice. Thank you for response","label":"positive"}
{"tweet_id":567745903474540545,"text":"@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?","label":"negative"}
{"tweet_id":567746540903493632,"text":"@united Not fast enough.  No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.","label":"negative"}
{"tweet_id":567746544536145921,"text":"@SouthwestAir always when I fly SW. #loyalRRmember","label":"positive"}
{"tweet_id":567746576626356225,"text":"@JetBlue CEO battles to please Wall St and flyers - from @NZherald http:\/\/t.co\/Q4Amiw7FSw","label":"neutral"}
{"tweet_id":567747041976410112,"text":"@united when is my plane coming?  Been delayed for almost 7 hours. No plane.","label":"negative"}
{"tweet_id":567747420650754048,"text":"@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault....","label":"negative"}
{"tweet_id":567747668512735232,"text":"@JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue","label":"negative"}
{"tweet_id":567747764906635265,"text":"@united Is there a direct number to call to request a refund?  Its telling me its not valid as I changed the ticket.  No number on site","label":"neutral"}
{"tweet_id":567747787807526912,"text":"@SouthwestAir yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect.","label":"negative"}
{"tweet_id":567748330734641152,"text":"@SouthwestAir I am following you now. I don't think I can DM until you follow me.","label":"neutral"}
{"tweet_id":567748407070953472,"text":"@SouthwestAir or you could send me a DM.","label":"neutral"}
{"tweet_id":567748565095968769,"text":"@united Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed!","label":"negative"}
{"tweet_id":567748973910163457,"text":"@VirginAmerica mood lighting on point\u00f0\u0178\u2122\u0152 Reclining my seat, kickin up my feet\u00f0\u0178\u2019\u00a4","label":"negative"}
{"tweet_id":567749045524131841,"text":"@united Nearly 48 hours later and still no idea where it is. I will never fly United again if I can help it.","label":"negative"}
{"tweet_id":567749206236880896,"text":"@SouthwestAir followed.","label":"neutral"}
{"tweet_id":567750136223518720,"text":"@JetBlue Thank you!","label":"positive"}
{"tweet_id":567750328729485314,"text":"@SouthwestAir @BernhardtJH I did eventually get through but that flight cancelled.  Decided to drive but gave up holding to process refund","label":"negative"}
{"tweet_id":567750529620697088,"text":"@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!","label":"negative"}
{"tweet_id":567750589040181248,"text":"@SouthwestAir Almost 2 hours on hold now. I just need to cancel a flight and get a refund. Other airlines are operating!","label":"negative"}
{"tweet_id":567750645462360064,"text":"@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to cancel","label":"negative"}
{"tweet_id":567751025890709504,"text":"@USAirways \u00e2\u20ac\u201d I had exceptional service on flight #403 from IND to PHX!!","label":"positive"}
{"tweet_id":567751134476259328,"text":"@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you","label":"negative"}
{"tweet_id":567751489754382336,"text":"@SouthwestAir please send me a number to call to talk to a person and not be put on hold","label":"negative"}
{"tweet_id":567752048402104320,"text":"@SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.","label":"negative"}
{"tweet_id":567752230111936512,"text":"@SouthwestAir how about when there are cancellations you just have a link to rebook like you did for initial storm issues?","label":"negative"}
{"tweet_id":567752407166103552,"text":"@SouthwestAir can someone help me set up a callback today?","label":"negative"}
{"tweet_id":567752478309875714,"text":"@SouthwestAir the person I talked to couldn't do anything not normally available online other than the \"no charge\" part.","label":"negative"}
{"tweet_id":567752542491516928,"text":"@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.","label":"negative"}
{"tweet_id":567752558207586304,"text":"@USAirways what is the baggage allowance on flights from Glasgow to the US?  Thanks","label":"neutral"}
{"tweet_id":567752680514330624,"text":"@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it???","label":"negative"}
{"tweet_id":567752826353225728,"text":"@SouthwestAir not terribly inspired to call \"customer service\" in the future now.","label":"negative"}
{"tweet_id":567753071833665536,"text":"@USAirways No I missed the funeral so I had to take a train back to Newark","label":"negative"}
{"tweet_id":567753194546421760,"text":"@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!","label":"positive"}
{"tweet_id":567753747283988481,"text":"@SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.","label":"negative"}
{"tweet_id":567753815634370560,"text":"@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.","label":"negative"}
{"tweet_id":567753899939860480,"text":"@SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.","label":"negative"}
{"tweet_id":567754136255725568,"text":"@united the refund request functionality on http:\/\/t.co\/5IMDckODfx is broken.i get a time out error.","label":"negative"}
{"tweet_id":567754165904887810,"text":"@SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN","label":"negative"}
{"tweet_id":567754223362666496,"text":"@SouthwestAir in my 30 years of flying I have never been so pissed off.  To many incidents for just one flight.","label":"negative"}
{"tweet_id":567754288055988224,"text":"@united stay warm - I will be passing through Chicago next week","label":"positive"}
{"tweet_id":567754392682901504,"text":"@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!","label":"negative"}
{"tweet_id":567754559762612225,"text":"@JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport later?","label":"neutral"}
{"tweet_id":567754562053091328,"text":"@SouthwestAir I absolutely will. Where can I send it?","label":"neutral"}
{"tweet_id":567755768037130241,"text":"@JetBlue figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers","label":"negative"}
{"tweet_id":567756085583302656,"text":"@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!","label":"positive"}
{"tweet_id":567756326718431232,"text":"@USAirways then why did my whole team be able to put there carry ons under the plane","label":"negative"}
{"tweet_id":567756837320392705,"text":"@united Q: Just purchased ticket to #Hawaii for trip in late-March. Does this mean we will acquire miles based on price or distance flown?","label":"neutral"}
{"tweet_id":567756838529208320,"text":"@united doing a good thing, holding flight for a few for 11 peeps on late connecting flight. We'll still make destination on time","label":"positive"}
{"tweet_id":567757203093090305,"text":"@usairways and @AmericanAir  4 days of cancelations, I have driven to 3 airports in 3 different states, spent more on gas than my flight.","label":"negative"}
{"tweet_id":567757771953561600,"text":"@SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?","label":"negative"}
{"tweet_id":567757851104641024,"text":"@USAirways @AmericanAir  best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done","label":"negative"}
{"tweet_id":567757897841385473,"text":"@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?","label":"positive"}
{"tweet_id":567758009607421952,"text":"@SouthwestAir super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport","label":"negative"}
{"tweet_id":567758065320361985,"text":"@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat","label":"positive"}
{"tweet_id":567758165287002112,"text":"@SouthwestAir RDU flights expected to be ok this afternoon and tonight?","label":"neutral"}
{"tweet_id":567758248481415170,"text":"@JetBlue @roxydigital Good. I want extra peanuts on my flight then. lol. #JVMChat","label":"neutral"}
{"tweet_id":567758296417718272,"text":"@SouthwestAir is there a problem with the website? I tried making changes w\/ the app and the site but got \"unspecified errors\"","label":"negative"}
{"tweet_id":567758699574226944,"text":"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat","label":"positive"}
{"tweet_id":567759012806029312,"text":"@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.","label":"positive"}
{"tweet_id":567759268724887552,"text":"@USAirways  my flight was #3729...but I left my phone on the plane or the shuttle :(","label":"neutral"}
{"tweet_id":567759344360783872,"text":"@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http:\/\/t.co\/C24cEfa9pl","label":"negative"}
{"tweet_id":567759456503881729,"text":"@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..","label":"negative"}
{"tweet_id":567759608643452929,"text":"@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b\/c first one was delayed, so I lost my boarding position.","label":"negative"}
{"tweet_id":567759874403344384,"text":"@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading.","label":"negative"}
{"tweet_id":567760115579621376,"text":"@SouthwestAir was earlier, for rebooking flight I'm on now. Didn't get a screencap, just said \"unspecified error\" and to call SWA","label":"negative"}
{"tweet_id":567760260598104064,"text":"@JetBlue @vegecomgirl For me it\u00e2\u20ac\u2122s not until 6\/15.","label":"neutral"}
{"tweet_id":567760331829559296,"text":"@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers","label":"negative"}
{"tweet_id":567760693643214848,"text":"@JetBlue 117 days maybe.","label":"negative"}
{"tweet_id":567760797062152192,"text":"@SouthwestAir I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too.","label":"negative"}
{"tweet_id":567760872739975168,"text":"@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though.","label":"positive"}
{"tweet_id":567760901869416448,"text":"@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter","label":"negative"}
{"tweet_id":567761113631449089,"text":"@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus.","label":"negative"}
{"tweet_id":567761267826651139,"text":"@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke","label":"negative"}
{"tweet_id":567761297879646208,"text":"@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time","label":"negative"}
{"tweet_id":567761568889581569,"text":"@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx","label":"negative"}
{"tweet_id":567761644802293760,"text":"@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!","label":"positive"}
{"tweet_id":567761790357209088,"text":"@SouthwestAir - I have spent 87 minutes (and counting) on hold w\/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min.","label":"negative"}
{"tweet_id":567761865779195904,"text":"@united What is the policy behind changing passengers' seating assignments at the gate?","label":"neutral"}
{"tweet_id":567762099708112897,"text":"@SouthwestAir finally got through. Thanks!","label":"positive"}
{"tweet_id":567762333779628032,"text":"@SouthwestAir why are you the ONLY airline that is not flying out of BNA today?","label":"negative"}
{"tweet_id":567762670045364225,"text":"@USAirways Waiting for my luggage on flight 1923. Is there a delay?","label":"negative"}
{"tweet_id":567763065706250240,"text":"@usairways If I could\/wanted to call I wouldn't use the internet to make a reservation.\n\nSite won't work on Chrome, on several computers.","label":"negative"}
{"tweet_id":567763529277923329,"text":"@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?","label":"negative"}
{"tweet_id":567763697230438400,"text":"@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed","label":"negative"}
{"tweet_id":567763748559937536,"text":"@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http:\/\/t.co\/1TZZ0vbMbS","label":"negative"}
{"tweet_id":567763818257063937,"text":"@JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was","label":"negative"}
{"tweet_id":567763837055954944,"text":"@USAirways Thank you so much its been a very stressful day","label":"positive"}
{"tweet_id":567764010812985344,"text":"@SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller.","label":"negative"}
{"tweet_id":567764660683857920,"text":"@SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet.  Working is off the table. #disappointed","label":"negative"}
{"tweet_id":567764858817773570,"text":"@USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?","label":"neutral"}
{"tweet_id":567765457731624960,"text":"@SouthwestAir Received email w\/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me","label":"negative"}
{"tweet_id":567765558393700352,"text":"@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.","label":"negative"}
{"tweet_id":567765664459669504,"text":"@JetBlue, I normally \u00e2\ufffd\u00a4\u00ef\u00b8\ufffd you, but this latest flight experience was the worst. 2 hours on runway, no wifi & tv not working properly","label":"negative"}
{"tweet_id":567765690589790208,"text":"@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this","label":"negative"}
{"tweet_id":567765716527771648,"text":"@united  flight 441 on 2\/4 was delayed over three hours because the pilot never showed up!","label":"negative"}
{"tweet_id":567765893355417601,"text":"@USAirways unfortunately not. I think I watched it take off from the bus. Rebooked for a later flight now #planestrainsandautomobiles","label":"neutral"}
{"tweet_id":567766130907832322,"text":"@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well","label":"negative"}
{"tweet_id":567766329352921088,"text":"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.","label":"negative"}
{"tweet_id":567766512392364032,"text":"@SouthwestAir Just sent you a DM with the details.","label":"neutral"}
{"tweet_id":567766554600038402,"text":"@united No, not received any e-mails in either Inbox or junk\/spam","label":"neutral"}
{"tweet_id":567766563533897729,"text":"@SouthwestAir please PM me the number where I can lodge formal complaints. Thx","label":"negative"}
{"tweet_id":567766633637502976,"text":"@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email.","label":"negative"}
{"tweet_id":567766755797389312,"text":"@JetBlue hard to tell, but was told wifi only worked for one side of the plane.","label":"negative"}
{"tweet_id":567767009908109312,"text":"@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...","label":"negative"}
{"tweet_id":567767091579592704,"text":"@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!","label":"positive"}
{"tweet_id":567767199700758530,"text":"@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!","label":"negative"}
{"tweet_id":567767251383808000,"text":"@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats","label":"negative"}
{"tweet_id":567767269120688128,"text":"@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?","label":"neutral"}
{"tweet_id":567767341090361344,"text":"@united I don't see how I need to spend an extra $100 bc of ur equipment failure.","label":"negative"}
{"tweet_id":567767439493300224,"text":"@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude","label":"negative"}
{"tweet_id":567767738886545408,"text":"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?","label":"negative"}
{"tweet_id":567767744356294656,"text":"@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on","label":"negative"}
{"tweet_id":567767997981671424,"text":"@united flight 4567 have already been cancelled once, been trying to get home two days. Staff being very unhelpful.","label":"negative"}
{"tweet_id":567768224607911936,"text":"@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?","label":"negative"}
{"tweet_id":567768306799882241,"text":"@JetBlue 2:55 tomorrow from RIC to BOS. Looking good or am I better rescheduling?","label":"neutral"}
{"tweet_id":567768330624372736,"text":"@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http:\/\/t.co\/iNNP0Kkyby","label":"positive"}
{"tweet_id":567768450471587840,"text":"@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?","label":"negative"}
{"tweet_id":567768484612816896,"text":"@SouthwestAir  Tried to DM you, it won't let me as it says you are not following me.","label":"neutral"}
{"tweet_id":567768830265401344,"text":"@USAirways @Jack_Kairys (2\/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks","label":"negative"}
{"tweet_id":567768878613536769,"text":"@JetBlue rocking the Tim McGraw hold music","label":"neutral"}
{"tweet_id":567769131663884290,"text":"@JetBlue Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N\/A for a week plus","label":"neutral"}
{"tweet_id":567769468278988800,"text":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Times Colonist http:\/\/t.co\/NzDXRvszWv","label":"neutral"}
{"tweet_id":567769620648828929,"text":"@SouthwestAir thank you for the response. How can I got about getting the points onto my rewards account?","label":"neutral"}
{"tweet_id":567769787317907456,"text":"@SouthwestAir we desparately need yall to make a nonstop BNA-> TUL! Cmon it'll be popular. \u00f0\u0178\u02dc\u201e (right, @annebevi @PaulBev1  @MikeAbramson??)","label":"neutral"}
{"tweet_id":567769798831255552,"text":"@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee.","label":"negative"}
{"tweet_id":567769879759962112,"text":"@JetBlue I will. I love flying with you all. Great service.","label":"positive"}
{"tweet_id":567769981128282113,"text":"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)","label":"positive"}
{"tweet_id":567770347065384960,"text":"@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?","label":"positive"}
{"tweet_id":567770698111852544,"text":"@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.","label":"negative"}
{"tweet_id":567770722882580480,"text":"@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them","label":"negative"}
{"tweet_id":567770910107897856,"text":"@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?","label":"negative"}
{"tweet_id":567771077359570944,"text":"@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.","label":"neutral"}
{"tweet_id":567771124235517952,"text":"@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta","label":"negative"}
{"tweet_id":567771635139502080,"text":"@USAirways on hold for 2 hours. You know what just keep my money","label":"negative"}
{"tweet_id":567772012735922176,"text":"@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a","label":"negative"}
{"tweet_id":567772219549478912,"text":"@SouthwestAir thanks I think we've got it figured out","label":"positive"}
{"tweet_id":567772565956222976,"text":"@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should","label":"negative"}
{"tweet_id":567772685472915456,"text":"@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?","label":"negative"}
{"tweet_id":567772770604298240,"text":"@JetBlue Great thanks","label":"positive"}
{"tweet_id":567773009092812802,"text":"@SouthwestAir needs to offer a college student discount so i can fly home \u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\u00ad","label":"neutral"}
{"tweet_id":567773176031145984,"text":"@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta","label":"negative"}
{"tweet_id":567773236734074880,"text":"@SouthwestAir Is there any way to add a Known Traveler Number to an existing reservation online?  If not, why not?","label":"neutral"}
{"tweet_id":567773326631821312,"text":"@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.","label":"positive"}
{"tweet_id":567773445195583488,"text":"@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :)","label":"positive"}
{"tweet_id":567773611591626752,"text":"@SouthwestAir Thank you. The email about RR pts & how to gain more wasn't clear so all of mine r gone. Anything u can do is appreciated.","label":"neutral"}
{"tweet_id":567774038680801281,"text":"@JetBlue remember - I'm very doubtful and not very hopeful :(","label":"negative"}
{"tweet_id":567774100299739138,"text":"@SouthwestAir - just talking to customer service @united makes me appreciate you even more!  They could learn so much from you!","label":"positive"}
{"tweet_id":567774277656682496,"text":"@SouthwestAir used to love you, but you keep rescheduling my flights.  #southworst","label":"negative"}
{"tweet_id":567774320170119168,"text":"@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.","label":"positive"}
{"tweet_id":567774437673603073,"text":"@united no they were to busy taking to each other and I needed to get to an audition.","label":"negative"}
{"tweet_id":567775140319358976,"text":"@united flt 4567 has had two more updates in the last 3 minutes.","label":"neutral"}
{"tweet_id":567775418612195328,"text":"@united looks like I'm settled in to where I'm going.  Thx.","label":"positive"}
{"tweet_id":567775456678912000,"text":"@united you are really trying me today.","label":"negative"}
{"tweet_id":567775613348376577,"text":"@SouthwestAir haha...yeah i did, just making a joke","label":"neutral"}
{"tweet_id":567775864679456768,"text":"@JetBlue do they have to depart from Washington, D.C.??","label":"neutral"}
{"tweet_id":567776143273512961,"text":"@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!","label":"negative"}
{"tweet_id":567776148864913408,"text":"@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup","label":"negative"}
{"tweet_id":567776258621464577,"text":"@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?","label":"negative"}
{"tweet_id":567776364351074304,"text":"@USAirways please please please let my plane back to the gate so I can get off as I will miss connection due to CLT closing. 2034","label":"neutral"}
{"tweet_id":567776714303238144,"text":"@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks","label":"negative"}
{"tweet_id":567776832410636288,"text":"@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted.","label":"negative"}
{"tweet_id":567777100112101376,"text":"@USAirways right on. Up. Up & away \u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00f0\u0178\u0152\u017e","label":"positive"}
{"tweet_id":567777150145949697,"text":"@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service","label":"negative"}
{"tweet_id":567777187265515521,"text":"@USAirways Would love to combine AA and USAir accts. Unfortunately, one has my middle name & one has middle initial. Won't allow change","label":"neutral"}
{"tweet_id":567777622357475328,"text":"@SouthwestAir what does TSA Pre on my boarding pass mean? http:\/\/t.co\/0HmmQCzkCf","label":"neutral"}
{"tweet_id":567777625344593920,"text":"@USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part...","label":"negative"}
{"tweet_id":567777743665946624,"text":"@USAirways  Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours","label":"negative"}
{"tweet_id":567777885277405184,"text":"@JetBlue I would go for 3rd time to Jamaica to volunteer w\/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary","label":"neutral"}
{"tweet_id":567778149132664833,"text":"@JetBlue great smooth flight too! \u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":567778236026077185,"text":"@USAirways @AmericanAir  we are on us\/aa flight 4443.We  arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?","label":"negative"}
{"tweet_id":567778403755900928,"text":"@SouthwestAir @TomVH just get the RR credit card and get the points of family that way","label":"neutral"}
{"tweet_id":567778453006655488,"text":"@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You!  #notcool","label":"negative"}
{"tweet_id":567778512548167680,"text":"@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know","label":"positive"}
{"tweet_id":567778703959408641,"text":"@united no, it was 2 flight cancellations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher\/compensation","label":"negative"}
{"tweet_id":567778921812389888,"text":"@JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol","label":"neutral"}
{"tweet_id":567779193342423040,"text":"@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http:\/\/t.co\/hLZaHXkdSn","label":"negative"}
{"tweet_id":567779815227260928,"text":"@SouthwestAir been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps","label":"positive"}
{"tweet_id":567780076926693376,"text":"@SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off.","label":"negative"}
{"tweet_id":567780426601996288,"text":"Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http:\/\/t.co\/6tz6imqZlG","label":"positive"}
{"tweet_id":567780888700669952,"text":"@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years.","label":"negative"}
{"tweet_id":567781227537915906,"text":"@USAirways And it's 3:22 with no sign of boarding.... Can I please get another update?","label":"negative"}
{"tweet_id":567781357355794432,"text":"@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993","label":"negative"}
{"tweet_id":567781477761314816,"text":"@usairways told no gates open at #ORD, needed to wait 20mins. Still waiting after about 4 mins.","label":"negative"}
{"tweet_id":567781582791278592,"text":"@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2\/11. $125 2check a golf bag, constant selling in-flight","label":"negative"}
{"tweet_id":567781663469481984,"text":"@SouthwestAir I understand. Wonderful \"Miriam\" in customer service who was able to reroute me... Got any rental car discounts?","label":"neutral"}
{"tweet_id":567781675514343424,"text":"@SouthwestAir still on the ground >30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.","label":"negative"}
{"tweet_id":567781757274292224,"text":"@USAirways 2.5 hours later and the flight has been cancelled. You gotta work on your internal communication skills.","label":"negative"}
{"tweet_id":567781813326589952,"text":"@united took this picture on Thursday. #awesome http:\/\/t.co\/IVGpZSjtkW","label":"positive"}
{"tweet_id":567782346833686528,"text":"@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag.","label":"negative"}
{"tweet_id":567782686077747200,"text":"@USAirways any updates on flight 5202 from ORF to PHL no one at gate...  ;(","label":"negative"}
{"tweet_id":567782794261438466,"text":"@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.","label":"negative"}
{"tweet_id":567782895306412032,"text":"@united Sure did! Only waited about 15min. Yay!","label":"positive"}
{"tweet_id":567783187901915136,"text":"@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta  #NFTYConvention http:\/\/t.co\/ttbtY89Ilo","label":"neutral"}
{"tweet_id":567783687980367872,"text":"@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.","label":"negative"}
{"tweet_id":567783713833234432,"text":"@USAirways The airline is embarrassing itself. I get that bad weather isn't your fault, but your response to it couldn't have been worse.","label":"negative"}
{"tweet_id":567783802492420096,"text":"@SouthwestAir haha, thanks for the explanation","label":"positive"}
{"tweet_id":567783892711526400,"text":"\u00e2\u20ac\u0153@JetBlue: We\u00e2\u20ac\u2122re looking for our next #FlyingItForward flier from DC Tell us where you'd fly & why http:\/\/t.co\/MCSI0dzpnz\u00e2\u20ac\ufffd @geekandahalf","label":"neutral"}
{"tweet_id":567784566614540289,"text":"@JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http:\/\/t.co\/KKAY8XaPs1","label":"neutral"}
{"tweet_id":567785042891567104,"text":"@SouthwestAir 4\/9\/14, I need to fly from GSP to DSM, but claims there's no sched. avail.  I can book separately, but why not together?","label":"negative"}
{"tweet_id":567785122708332546,"text":"@SouthwestAir JH thank you. I finally got through the second time.","label":"positive"}
{"tweet_id":567785481161953280,"text":"@VirginAmerica should use this in their next airline commercial lol :: http:\/\/t.co\/pXEXIlSjBs","label":"neutral"}
{"tweet_id":567785752751505412,"text":"@JetBlue what is the name of this tailfin? http:\/\/t.co\/qxV45MV0Ug","label":"neutral"}
{"tweet_id":567786475262345216,"text":"@united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened","label":"negative"}
{"tweet_id":567786760287096832,"text":"@VirginAmerica While other airlines weren't canceling flights into BOS, and helping their customers get home, Virgin was saying Good luck!","label":"negative"}
{"tweet_id":567786807224705027,"text":"@usairways I just want to get home before Wednesday... Joke is over, 50hrs of cancellations and delays is enough!","label":"negative"}
{"tweet_id":567787240399851520,"text":".@united what link? Those are all the email offers u sent me in a year to buy\/transfer miles.The last 1 just expired http:\/\/t.co\/ZZPs5ywVE2","label":"negative"}
{"tweet_id":567787449053872128,"text":"@usairways I\u00e2\u20ac\u2122m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck","label":"negative"}
{"tweet_id":567788199175786496,"text":"@USAirways thanks. \u00f0\u0178\u02dc\u2019","label":"positive"}
{"tweet_id":567788514952368129,"text":"@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan","label":"positive"}
{"tweet_id":567788578026311680,"text":"@USAirways that's why u guys are my #1 choice.","label":"positive"}
{"tweet_id":567789435795861504,"text":"@united customer service \u00f0\u0178\u2018\u017d","label":"negative"}
{"tweet_id":567789749013086208,"text":"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring","label":"positive"}
{"tweet_id":567789902633664512,"text":"@USAirways I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1\/2 my flight","label":"negative"}
{"tweet_id":567790133224681472,"text":"@JetBlue marks 15th birthday with @Airbus #A320 painted in 'Blumanity' paint job http:\/\/t.co\/9vTFM7kNad","label":"neutral"}
{"tweet_id":567790177063608320,"text":"@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible","label":"negative"}
{"tweet_id":567790272265887744,"text":"@united take a lesson from @VirginAmerica , they know how to treat customers!","label":"neutral"}
{"tweet_id":567790510502371328,"text":"@SouthwestAir: why no charging station in SAN?","label":"negative"}
{"tweet_id":567790572833103872,"text":"@USAirways tooooo many cancelations! My chain of command hates me now","label":"negative"}
{"tweet_id":567790581901971456,"text":"@SouthwestAir confirmation number for new reservation is FP9M6Y I am traveling with a 3 year old. please email? jennifer.cascino@gmail.com","label":"neutral"}
{"tweet_id":567790926857531393,"text":"@united thank you! \u00f0\u0178\u02dc\u0160","label":"positive"}
{"tweet_id":567790995148783616,"text":"@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat?  Please.","label":"negative"}
{"tweet_id":567791019086065664,"text":"@USAirways I would be on my way but   wether has delayed yet again.. Love the Charlotte ice storm!!  Good luck with mad customers","label":"negative"}
{"tweet_id":567791323597524992,"text":"@SouthwestAir what is DM?","label":"neutral"}
{"tweet_id":567791389011910656,"text":"@United Airlines cancels OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.","label":"negative"}
{"tweet_id":567791526370365440,"text":"@USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more.  @delta is better","label":"negative"}
{"tweet_id":567792185832394752,"text":"@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.","label":"negative"}
{"tweet_id":567792966690168832,"text":"@JetBlue why are we delayed :( flight 1601","label":"negative"}
{"tweet_id":567793064221130752,"text":"@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.","label":"negative"}
{"tweet_id":567793072060276736,"text":"@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.","label":"positive"}
{"tweet_id":567793186698190848,"text":"@USAirways was rebooked but sucked big time. Crappy layover. Customer service very sub-par.","label":"negative"}
{"tweet_id":567793538134716417,"text":"@SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?","label":"neutral"}
{"tweet_id":567794017593991169,"text":"@united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?","label":"negative"}
{"tweet_id":567794198095872001,"text":"@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting","label":"positive"}
{"tweet_id":567794573495250944,"text":"@united No, I do not. I was only given a booking reference number.","label":"neutral"}
{"tweet_id":567794720425144321,"text":"@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck","label":"negative"}
{"tweet_id":567794802394406912,"text":"@JetBlue @CinziannaP thank you! I like the quick response on Twitter!","label":"positive"}
{"tweet_id":567795784876589057,"text":"@JetBlue are we good?","label":"neutral"}
{"tweet_id":567796247672721409,"text":"@united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.","label":"neutral"}
{"tweet_id":567796276100886528,"text":"@SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time.","label":"negative"}
{"tweet_id":567796413880397825,"text":"@SouthwestAir no but seriously wtf? #nochill http:\/\/t.co\/esd3XD5V1r","label":"negative"}
{"tweet_id":567796792847499265,"text":"@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?","label":"negative"}
{"tweet_id":567796863467839488,"text":"@VirginAmerica how come ABC is the only one of the network channels you don't have?","label":"neutral"}
{"tweet_id":567797327071838208,"text":"@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.","label":"positive"}
{"tweet_id":567797429517692928,"text":"@united sorry, I hate united. i won't get to see my family until Thursday","label":"negative"}
{"tweet_id":567797436652199936,"text":"@JetBlue \nBut if customer service ment anything to you.... you would try. Quoting policy is never effective customer service.","label":"negative"}
{"tweet_id":567797894431117312,"text":"@united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..\u00f0\u0178\u02dc\u00a1...","label":"negative"}
{"tweet_id":567797906977083392,"text":"@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.","label":"negative"}
{"tweet_id":567798535262060544,"text":"@united holy high speed internet batman!  Speeds at United Club at IAD are insanely fast!  Thanks","label":"positive"}
{"tweet_id":567798973008994304,"text":"@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!","label":"positive"}
{"tweet_id":567799259224940544,"text":"@SouthwestAir can u get me on flt #3768 instead of #2522 rt now","label":"neutral"}
{"tweet_id":567799412538494976,"text":"@usairways It was 9\u00c2\u00ba, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|","label":"negative"}
{"tweet_id":567799518448848897,"text":"Aww, is it? @JetBlue I guess now I need to book a flight to somewhere warm ASAP! Any suggestions?","label":"neutral"}
{"tweet_id":567799665061576704,"text":"@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http:\/\/t.co\/Swb1gR57Cc","label":"neutral"}
{"tweet_id":567799932897210368,"text":"@SouthwestAir too late now","label":"negative"}
{"tweet_id":567800210064420864,"text":"@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00e2\u0153\u0152\u00ef\u00b8\ufffd\u00f0\u0178\u02dc\u2030)","label":"positive"}
{"tweet_id":567800329824399360,"text":"@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines","label":"positive"}
{"tweet_id":567800671572926464,"text":"@SouthwestAir flight 1613 cancelled??? My wife is stuck in Phoenix on the way from slc to san\nThanks a lot southwest!","label":"negative"}
{"tweet_id":567800771774001153,"text":"@USAirways conf number FMJTYL delayed - any chance of getting an earlier flight fll to phx?","label":"neutral"}
{"tweet_id":567800801248161792,"text":"@SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has","label":"neutral"}
{"tweet_id":567800823674310658,"text":"@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice","label":"negative"}
{"tweet_id":567801079388471296,"text":"@SouthwestAir your social media team just said \"sorry\". Thankfully submitting a complaint got resolution from an amazing rep who called.","label":"positive"}
{"tweet_id":567801163581546496,"text":"@united worst service ever \u00f0\u0178\u02dc\u02c6","label":"negative"}
{"tweet_id":567801343861092352,"text":"@JetBlue I know where you guys jet! LOL, but if you love me so much, help a brother out :) Hot weather, great nightlife, 2-3 hour flight","label":"neutral"}
{"tweet_id":567801519207374849,"text":"@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your \"fine print,\" haha","label":"positive"}
{"tweet_id":567801559788068864,"text":"@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?","label":"neutral"}
{"tweet_id":567801567630618624,"text":"@JetBlue is bag check cut off 30 minutes before the original departure time or the estimated time shown online?","label":"neutral"}
{"tweet_id":567801569157324800,"text":"@JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.","label":"neutral"}
{"tweet_id":567801645795643393,"text":"@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10\/10","label":"positive"}
{"tweet_id":567802008292564992,"text":"@USAirways flight #654 sitting at JFK with delays for 3-1\/2 hrs! No employees to load bags? #terrible","label":"negative"}
{"tweet_id":567802015527755776,"text":"@united Got it.  I am following the United page.","label":"neutral"}
{"tweet_id":567802194155565056,"text":"First base already? I like your style @JetBlue","label":"positive"}
{"tweet_id":567802255215460353,"text":"@USAirways  If you can waive a fee at time of cancelation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice","label":"negative"}
{"tweet_id":567802378041450496,"text":"@USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd","label":"positive"}
{"tweet_id":567802570912305152,"text":"@USAirways Flight canceled because of #Neptune Could not get to my destination. #notmyfault  #waive$200fee #ripoff #poorcustomerservice","label":"negative"}
{"tweet_id":567802602738708480,"text":"@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed.","label":"negative"}
{"tweet_id":567802752677457920,"text":"@SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business","label":"negative"}
{"tweet_id":567802808876158976,"text":"@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic.","label":"negative"}
{"tweet_id":567802900480585728,"text":"@United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http:\/\/t.co\/0cevY3P42b via @HuffPostBiz","label":"neutral"}
{"tweet_id":567802937394655232,"text":"@SouthwestAir think you need to follow me for a DM","label":"neutral"}
{"tweet_id":567802999880552448,"text":"@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor","label":"negative"}
{"tweet_id":567803049130094592,"text":"@USAirways no wonder you are the lowest rated airline in america. #shameful #USAirways","label":"negative"}
{"tweet_id":567803306928775168,"text":"@USAirways won't waive $200 fee due to #neptune. Can't use credit w\/o paying fee. Couldnt get to destination to use their tic #waivethefee","label":"negative"}
{"tweet_id":567803467282046976,"text":"@JetBlue thanks!","label":"positive"}
{"tweet_id":567803477762797570,"text":"@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob","label":"negative"}
{"tweet_id":567803627714138112,"text":"@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE \u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd","label":"positive"}
{"tweet_id":567803969235390464,"text":"@southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http:\/\/t.co\/8WBzOrRn3C","label":"neutral"}
{"tweet_id":567804646157475840,"text":"@united for our birthdays my fianc\u00c3\u00a9 & I want to travel late April. You're our fave airline but Frontier has this: http:\/\/t.co\/uayWrr45as :-\/","label":"neutral"}
{"tweet_id":567804663303798784,"text":"@united Can you explain how it rewards us elite Premiere 1K members?","label":"neutral"}
{"tweet_id":567804700951855104,"text":"@USAirways Thank you. And thanks for being so accommodating.","label":"positive"}
{"tweet_id":567804923782627330,"text":"@USAirways wont waive fees for flight cancellation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault","label":"negative"}
{"tweet_id":567805039583199235,"text":"@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst","label":"negative"}
{"tweet_id":567805339790475264,"text":"@united But I got a bad exchange rate so want my money back. Please can you refund without penalty.","label":"negative"}
{"tweet_id":567805458053099520,"text":"@JetBlue No not yet. I will notify them. I'm new at this! \u00f0\u0178\u02dc\u0160","label":"neutral"}
{"tweet_id":567805465854488579,"text":"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE \u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd","label":"positive"}
{"tweet_id":567805714216792064,"text":"@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts","label":"negative"}
{"tweet_id":567805887319912448,"text":"@SouthwestAir Awwweesssooomee!","label":"positive"}
{"tweet_id":567805894885638144,"text":"@united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com","label":"neutral"}
{"tweet_id":567806151191191553,"text":"@united thanks! We would like an apology and a full refund. Please confirm when we will receive.","label":"negative"}
{"tweet_id":567806467974365184,"text":"@VirginAmerica wifi AND better seating.","label":"positive"}
{"tweet_id":567806788708626433,"text":"@united I believe you have to follow me in order for me send you a DM","label":"neutral"}
{"tweet_id":567806872410161152,"text":"@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)","label":"positive"}
{"tweet_id":567806884191944705,"text":"@VirginAmerica Dad on Segway is the best part of this whole infographic!","label":"positive"}
{"tweet_id":567806905617281024,"text":"@VirginAmerica On all your flights?","label":"neutral"}
{"tweet_id":567806964832460800,"text":"@JetBlue Airways Sees Significant Drop in Short Interest (JBLU) - Mideast Time http:\/\/t.co\/SSBaUJtOuW","label":"neutral"}
{"tweet_id":567807288192290816,"text":".@VirginAmerica I heard he has a virgin mobile hotspot ;)","label":"neutral"}
{"tweet_id":567807333498355713,"text":"@JetBlue It's for me, I spoke with a rep on the phone who suggested I \"Voice a concern\" via \"Email us\" on your site. I did a few moments ago","label":"neutral"}
{"tweet_id":567807640660619267,"text":"@VirginAmerica Good point!","label":"neutral"}
{"tweet_id":567807786748284928,"text":"@USAirways stranded @Ernie_Vigil Phoenix w\/ broken foot.  Both my flights f'd, Sunday for \"sickcrew\".  Canceled my mechanics flight today.","label":"negative"}
{"tweet_id":567807967706488832,"text":"@VirginAmerica thanks so much for sharing. Just added it to my site http:\/\/t.co\/TsviBTvT8h","label":"positive"}
{"tweet_id":567808014725464064,"text":"@JetBlue the USA help line.  i accidentally booked a flight on a thursday instead of a wednesday and want to switch","label":"neutral"}
{"tweet_id":567808067237326848,"text":"@JetBlue Ive called you 3 x & waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! #help","label":"negative"}
{"tweet_id":567808255566602240,"text":"@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)","label":"neutral"}
{"tweet_id":567808748711051264,"text":"@JetBlue Call me when you do and we\u00e2\u20ac\u2122ll have to hook up!","label":"neutral"}
{"tweet_id":567810209088847873,"text":"@VirginAmerica Man of steel flies to more cities though...and with more frequency too.","label":"negative"}
{"tweet_id":567810573002620928,"text":"seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http:\/\/t.co\/eiGaJyzcW2","label":"neutral"}
{"tweet_id":567810786576576512,"text":"@JetBlue Flight 1133 (N353JB) \"Blue La La\" departs @mco enroute to San Juan International Airport http:\/\/t.co\/SWZm2fX3nu","label":"neutral"}
{"tweet_id":567810811491524608,"text":"@united missed it.  Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight...","label":"negative"}
{"tweet_id":567811306900975616,"text":"@united I'll be sending\/posting complete details of the circumstances surrounding this matter.  United airlines should be ashamed.","label":"negative"}
{"tweet_id":567811360404336641,"text":"@united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids","label":"neutral"}
{"tweet_id":567811407309185024,"text":"@SouthwestAir On flight 771 tomorrow (Wed 2\/18) DEN-BNA. Will we be delayed or cancelled?","label":"neutral"}
{"tweet_id":567811776566542336,"text":"@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.","label":"positive"}
{"tweet_id":567812160253865984,"text":"@united No. The entire problem here is that I was never sent anything via email and only given a booking number over the phone.","label":"negative"}
{"tweet_id":567812349895245824,"text":"@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only cancelling tickets with bad exchange rate if in your advantage #united","label":"negative"}
{"tweet_id":567812369902133248,"text":"@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http:\/\/t.co\/8Hh0c63TIe","label":"negative"}
{"tweet_id":567812370690605056,"text":"@USAirways @satesq theres only one flt PHL-CRW per day.","label":"neutral"}
{"tweet_id":567812402764374016,"text":"@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!","label":"positive"}
{"tweet_id":567813042576199680,"text":"@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp","label":"negative"}
{"tweet_id":567813046811525120,"text":"@VirginAmerica I don\u00e2\u20ac\u2122t use Passbook =\/ I still love you though <3 :) I\u00e2\u20ac\u2122ll just use my email in the future.","label":"positive"}
{"tweet_id":567813189334790144,"text":"@SouthwestAir About time...and just in time for my next flight Thursday.","label":"positive"}
{"tweet_id":567813437003411456,"text":"@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks.","label":"negative"}
{"tweet_id":567814010914222080,"text":"@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.","label":"negative"}
{"tweet_id":567814095626575873,"text":"@SouthwestAir iiiii need help with my flight schedule!!! haha","label":"neutral"}
{"tweet_id":567814121870348289,"text":"@united just tried to log in and was told e-mail log in not currently available","label":"negative"}
{"tweet_id":567814334228774912,"text":"@united If you have had any issues with  United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.","label":"negative"}
{"tweet_id":567814633047728128,"text":"@united thanks for that advice, so helpful. Can't believe you guys actually charge people to \"fly\" united","label":"negative"}
{"tweet_id":567814641918832640,"text":"@united Yesterday, I'm sorted now.","label":"neutral"}
{"tweet_id":567814769077436416,"text":"@JetBlue's CEO battles to appease passengers and Wall Street - http:\/\/t.co\/uy28D1UEgX http:\/\/t.co\/vJFV7KSGcQ","label":"positive"}
{"tweet_id":567814795895787520,"text":"@VirginAmerica I love the dancing little richard. cool beans.","label":"positive"}
{"tweet_id":567816074898513920,"text":"@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.","label":"negative"}
{"tweet_id":567816155369570304,"text":"@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?","label":"negative"}
{"tweet_id":567816651900583936,"text":"@USAirways 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable.  Fix this or I'll put it on blast on social media and TV","label":"negative"}
{"tweet_id":567816742300356608,"text":"@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed.","label":"negative"}
{"tweet_id":567817455234715649,"text":"@SouthwestAir Any plans to make the southwest app for Android not crappy?","label":"negative"}
{"tweet_id":567817897893982208,"text":"@JetBlue whose performing at T5","label":"negative"}
{"tweet_id":567818156607074304,"text":"@JetBlue @EllaHenderson the highlight of being delayed #freeconcert","label":"negative"}
{"tweet_id":567818509650124800,"text":"@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.","label":"negative"}
{"tweet_id":567818543569317888,"text":"@JetBlue we are delayed, until he arrives","label":"negative"}
{"tweet_id":567818953881419776,"text":"@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!","label":"positive"}
{"tweet_id":567818961716387840,"text":"@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues.","label":"negative"}
{"tweet_id":567819066708226048,"text":"@united Classic","label":"negative"}
{"tweet_id":567819541939494913,"text":"@SouthwestAir Does anyone ever answer your phone? #poor","label":"negative"}
{"tweet_id":567820210264137729,"text":"@united if our already rescheduled flight is cancelled is our hotel room paid for?","label":"negative"}
{"tweet_id":567820647465803776,"text":"@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!","label":"negative"}
{"tweet_id":567821133245067264,"text":"@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks","label":"negative"}
{"tweet_id":567821292797186048,"text":"@united  Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http:\/\/t.co\/bT37KyrByJ","label":"negative"}
{"tweet_id":567821528424845312,"text":"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load.","label":"positive"}
{"tweet_id":567822065471860736,"text":"@united You make it hard to fly with you. Delayed over an hour and now the plane  is turning around & heading back to the gate. #connection?","label":"negative"}
{"tweet_id":567822098950791168,"text":"@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap","label":"negative"}
{"tweet_id":567822117237170178,"text":"@USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!","label":"negative"}
{"tweet_id":567822377473728513,"text":"@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!","label":"negative"}
{"tweet_id":567822613608718336,"text":"@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!","label":"negative"}
{"tweet_id":567822648047321088,"text":"@united @el_ingeniero don't check your baggage if you don't have to.  They will lose it!","label":"negative"}
{"tweet_id":567822717665198080,"text":"@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit.  @AmericanAir paid far too much for you.","label":"negative"}
{"tweet_id":567822779501846528,"text":"@united I'm 0\/3 for booking without major problems. 0% isn't bad!\u00f0\u0178\u2018\u017d\u00f0\u0178\u2018\u017d","label":"negative"}
{"tweet_id":567822780135124992,"text":"@SouthwestAir very poor customer service thru out each of my cxl flights\u00f0\u0178\u02dc\u201d I should've flew @Delta","label":"negative"}
{"tweet_id":567822994925441025,"text":"@SouthwestAir I have had 4 flights cancelled through yall!!!! Im sick of it \u00f0\u0178\u02dc\u00a0\u00f0\u0178\u02dc\u00a0","label":"negative"}
{"tweet_id":567823045215313920,"text":"@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!","label":"negative"}
{"tweet_id":567823244549480448,"text":"@SouthwestAir 4 flights cancelled in one week?! Customer Service is \u00f0\u0178\u2019\u00a9\u00f0\u0178\u2019\u00a9\u00f0\u0178\u2019\u00a9\u00f0\u0178\u2019\u00a9","label":"negative"}
{"tweet_id":567823564167192576,"text":"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi \u00e2\u20ac\u201c just saying. #ScienceBehindTheExperience http:\/\/t.co\/FGRbpAZSiX","label":"positive"}
{"tweet_id":567823707160354816,"text":"@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.","label":"negative"}
{"tweet_id":567823996852428801,"text":"@SouthwestAir stop ur bs promos of \u00e2\u0153\u02c6\u00ef\u00b8\ufffdanywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks","label":"negative"}
{"tweet_id":567824229296566272,"text":"@united said they would give us a refund. 30 days later NO refund.","label":"negative"}
{"tweet_id":567824271234592769,"text":"@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?","label":"negative"}
{"tweet_id":567824276414558208,"text":"@united  eventually.  You should approach bags like @AlaskaAir  they get it.","label":"negative"}
{"tweet_id":567825891209912320,"text":"@JetBlue tried again. Lovely customer service. Thank you!","label":"positive"}
{"tweet_id":567826439392927744,"text":"@united thanks! :)","label":"positive"}
{"tweet_id":567826599270416385,"text":"@JetBlue Hi! Does my upcoming flight 2168 from West Palm to HPN have Fly-Fi?","label":"neutral"}
{"tweet_id":567827039790571520,"text":"@united does forelock guarantee the fare only or fare & seats?","label":"neutral"}
{"tweet_id":567827091409092608,"text":"@JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue","label":"negative"}
{"tweet_id":567827255088390144,"text":"@SouthwestAir I'm concerned that you will cancel my flight out of BNA tomorrow am. Should I be?","label":"negative"}
{"tweet_id":567827488736419840,"text":"@JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue","label":"negative"}
{"tweet_id":567828425278283777,"text":"@jetblue is there no way to switch to earlier flight to JFK even if I checked a bag?","label":"neutral"}
{"tweet_id":567828603976597504,"text":"@VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?","label":"positive"}
{"tweet_id":567828625388609536,"text":"@SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!!","label":"negative"}
{"tweet_id":567828973893259264,"text":"@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun","label":"negative"}
{"tweet_id":567829051559186432,"text":"@VirginAmerica YES FYI  MY BFF","label":"neutral"}
{"tweet_id":567829088380919809,"text":"@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl","label":"positive"}
{"tweet_id":567829349727211521,"text":"@JetBlue Still love you guys. But get me to Vegas already! \u00e2\u02dc\u20ac\u00ef\u00b8\ufffd\u00f0\u0178\u0152\u00b4\u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00f0\u0178\ufffd\u00b8\u00f0\u0178\u017d\u00b2","label":"positive"}
{"tweet_id":567829387485130752,"text":"@SouthwestAir Awesome - thanks!","label":"positive"}
{"tweet_id":567829543723102208,"text":"@united so, not only were you late, you broke my luggage handle. You paying for a new one? http:\/\/t.co\/nYVV1X3d67","label":"negative"}
{"tweet_id":567829689600892928,"text":"@SouthwestAir how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?!","label":"neutral"}
{"tweet_id":567829834618904576,"text":"@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.","label":"negative"}
{"tweet_id":567829906861793280,"text":"@USAirways thanks","label":"positive"}
{"tweet_id":567829997668470785,"text":"@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http:\/\/t.co\/fd4SnvKIeM","label":"negative"}
{"tweet_id":567830279809937408,"text":"@SouthwestAir flight yesterday canceled. Got to airport 4am today for an on time flight w was delayed canceled than reinstated which caused","label":"negative"}
{"tweet_id":567830303121870848,"text":"@JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...","label":"neutral"}
{"tweet_id":567830414615662592,"text":"@SouthwestAir has the worst customer service on earth. Will never fly that airline again.","label":"negative"}
{"tweet_id":567830500095688704,"text":"@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had","label":"negative"}
{"tweet_id":567830627219939328,"text":"@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me.","label":"negative"}
{"tweet_id":567830740373868544,"text":"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms.","label":"positive"}
{"tweet_id":567830916950822912,"text":"@united $7 for wifi just so I can tell my family I'm gonna be late cause i had to sit in a grounded plane for the past two hours...","label":"negative"}
{"tweet_id":567830991491997696,"text":"@USAirways so i ask for ice and the attendant snaps \"i dont have ice on this cart\" not 5 min later 2 cups of ice to the people 2 rows ahead.","label":"negative"}
{"tweet_id":567831160748916736,"text":"@SouthwestAir thanks! I expected a wait... Just not that long. :)","label":"negative"}
{"tweet_id":567831160978677760,"text":"@USAirways flt 5302 CLT to DAY supposed to depart 5:51; the 6:20...still no crew. #schedule\/contact the pilot!","label":"negative"}
{"tweet_id":567831245260005376,"text":"@SouthwestAir I did. Thank you.","label":"positive"}
{"tweet_id":567831380157206528,"text":"@SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day  :(","label":"negative"}
{"tweet_id":567831434838159360,"text":"@JetBlue will call. Thank you!","label":"positive"}
{"tweet_id":567831549539966976,"text":"@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup","label":"negative"}
{"tweet_id":567831806944223232,"text":"@JetBlue - I will for sure. But my TSA-Pre works with other airlines. Why is Jetblue different?","label":"neutral"}
{"tweet_id":567833247242264577,"text":"@SouthwestAir no, thanks. I think we have it straight!","label":"negative"}
{"tweet_id":567833666925121536,"text":"@united can I get some help changing a ticket.  40 minutes on hold and counting....","label":"negative"}
{"tweet_id":567834021293596672,"text":"@USAirways flying high thanks!","label":"positive"}
{"tweet_id":567834498655604736,"text":"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http:\/\/t.co\/FuCHZRZjg5","label":"negative"}
{"tweet_id":567834881939546113,"text":"@USAirways how long is that flight? http:\/\/t.co\/bCwckWtnlE","label":"neutral"}
{"tweet_id":567835334572130304,"text":"@SouthwestAir can I use points to book a rental car?","label":"neutral"}
{"tweet_id":567835857929035776,"text":"@united IT-problems with the link? #3thparty","label":"negative"}
{"tweet_id":567836118181277696,"text":"@JetBlue I would drive 2 1\/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE","label":"negative"}
{"tweet_id":567836310775324672,"text":"@JetBlue just lost my business   Enjoy your profits","label":"negative"}
{"tweet_id":567836660899057664,"text":"@SouthwestAir MY BAGS ARE. 1st woman said it would be there on the next flight... not there, so now Ive got nothing. Big wigs help me out","label":"negative"}
{"tweet_id":567837023014273024,"text":"@JetBlue.  Punta Cana, to enjoy weather n see my wifes family","label":"neutral"}
{"tweet_id":567837314782765056,"text":"@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff","label":"negative"}
{"tweet_id":567837709093347328,"text":"@united @annricord 0162431184663.\n3 of your agents said we would be refunded. Agents said United should never have sold us the ticket.","label":"negative"}
{"tweet_id":567838799243309056,"text":"I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there.","label":"negative"}
{"tweet_id":567838896731615234,"text":"@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now","label":"neutral"}
{"tweet_id":567840122454052864,"text":"@USAirways HA!  You're fun.","label":"positive"}
{"tweet_id":567841308452249600,"text":"@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it","label":"negative"}
{"tweet_id":567842015418978304,"text":"@united my flight was at 1 pm. Still at the airport gee what service.  Do they care, nope.  Delayed until 7:55.","label":"negative"}
{"tweet_id":567842366473834498,"text":"@USAirways  thank you! Glad to be heading home! Great people at your call center!","label":"positive"}
{"tweet_id":567842370533867520,"text":"@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.","label":"negative"}
{"tweet_id":567842466851905536,"text":"@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.","label":"negative"}
{"tweet_id":567842647739654144,"text":"@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune","label":"negative"}
{"tweet_id":567842661463240704,"text":"@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(","label":"negative"}
{"tweet_id":567842806930239488,"text":"@united ooh thanks!","label":"positive"}
{"tweet_id":567843415716732928,"text":"@USAirways I was told there is no record of my refund.  Can someone please help me. This has been a long day","label":"negative"}
{"tweet_id":567843646881599489,"text":"@SouthwestAir thank you :-)","label":"positive"}
{"tweet_id":567843811990376449,"text":"@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?","label":"negative"}
{"tweet_id":567844362601697280,"text":"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!","label":"positive"}
{"tweet_id":567844852135645186,"text":"@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson.","label":"neutral"}
{"tweet_id":567845089508233217,"text":"@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75","label":"negative"}
{"tweet_id":567845203014377472,"text":"@VirginAmerica ...Please come to Minneapolis St. Paul!","label":"neutral"}
{"tweet_id":567845492849287169,"text":"@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...","label":"negative"}
{"tweet_id":567845681768968192,"text":"@SouthwestAir I got it added thank you! :)","label":"positive"}
{"tweet_id":567845726220357632,"text":"@VirginAmerica is that #thestarter??\u00f0\u0178\u02dc\ufffd","label":"neutral"}
{"tweet_id":567845953245413376,"text":"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere","label":"positive"}
{"tweet_id":567845998166339584,"text":"@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.","label":"negative"}
{"tweet_id":567846026507390976,"text":"@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?","label":"negative"}
{"tweet_id":567846268090740737,"text":"@JetBlue I agree!!!  If only there was a frequent tweeter discount so I could fly to see more friends! \u00f0\u0178\u02dc\u20ac@Tinman2IronMan @meggersrocks","label":"positive"}
{"tweet_id":567846359631564800,"text":"@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday","label":"negative"}
{"tweet_id":567847120990048256,"text":"@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!","label":"negative"}
{"tweet_id":567847344307347456,"text":"thanks to @USAirways my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet","label":"negative"}
{"tweet_id":567847571223388160,"text":"@SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! \u00f0\u0178\u2018\ufffd #southwest #southwestairlines","label":"negative"}
{"tweet_id":567847737061941249,"text":"@USAirways 4 hours... 4 hours... FOUR HOURS.  It's like this is a joke to you.","label":"negative"}
{"tweet_id":567847966989508608,"text":"@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.","label":"negative"}
{"tweet_id":567848084572532736,"text":"@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security","label":"negative"}
{"tweet_id":567848201505476608,"text":"@united @gg8929 Unbelievable hypocrisy!!","label":"negative"}
{"tweet_id":567848374113693697,"text":"@united $55 cab ride to dfw from love got me my bag. Reimburse?","label":"negative"}
{"tweet_id":567848437992984576,"text":"@JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http:\/\/t.co\/QRANZImHTr","label":"neutral"}
{"tweet_id":567848544893169664,"text":"@united What does \"Cabin Functionality\" mean when I'm taking a customer satisfaction survey?","label":"neutral"}
{"tweet_id":567848843372601346,"text":"@USAirways - I'm in the Cust Svc line.  Your Charlotte, NC agents better be in their A game.","label":"neutral"}
{"tweet_id":567849520781893632,"text":"@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.","label":"negative"}
{"tweet_id":567849597931888640,"text":"@united Useless response. I need a functioning wheelchair, not a customer care form to fill out.","label":"negative"}
{"tweet_id":567850015600685056,"text":"@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !","label":"negative"}
{"tweet_id":567850465406394368,"text":"@USAirways I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true?","label":"negative"}
{"tweet_id":567850746319753217,"text":"@USAirways Eh, it happens. I think I'll survive. \u00f0\u0178\u02dc\u2030 Thanks!","label":"neutral"}
{"tweet_id":567851359178989568,"text":"@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United","label":"negative"}
{"tweet_id":567851387641597952,"text":"@USAirways is the worst airline I\u00e2\u20ac\u2122ve ever flown on. You guys have treated me like garbage today.","label":"negative"}
{"tweet_id":567851561474383873,"text":"@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now cancelled! No new time! No call back","label":"negative"}
{"tweet_id":567851763136491520,"text":"@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020","label":"negative"}
{"tweet_id":567852278893416448,"text":"@united I Want a Plane dad","label":"neutral"}
{"tweet_id":567853052943663104,"text":"@united they held the flight for our group of nearly 20 people.","label":"negative"}
{"tweet_id":567853054348754944,"text":"@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail","label":"negative"}
{"tweet_id":567853059419856896,"text":"@SouthwestAir Im just praying you get me home alive","label":"negative"}
{"tweet_id":567853644420423680,"text":"@united is amazing how hard is to talk with customer service! !!","label":"negative"}
{"tweet_id":567853668608925696,"text":"@united you already have vomit so you are halfway there","label":"negative"}
{"tweet_id":567854566122864640,"text":"@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!","label":"positive"}
{"tweet_id":567854782678982656,"text":"@United Bringing your \"A\" game with premium cabin dining. Nice! https:\/\/t.co\/zgOQoxjBQY","label":"positive"}
{"tweet_id":567855470142197760,"text":"@United is it possible to upfare to P a segment where I have a GPU waitlisted?","label":"neutral"}
{"tweet_id":567855566590255105,"text":"@JetBlue well, now saying our flight is going to be canceled & that by not changing earlier, we missed our chance to get out tomorrow. 1\/2","label":"negative"}
{"tweet_id":567855640640516096,"text":"@SouthwestAir Thank you!  #thankful #feelingtheluv","label":"positive"}
{"tweet_id":567856127246999552,"text":"@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.","label":"negative"}
{"tweet_id":567856400522563584,"text":"@JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves.","label":"negative"}
{"tweet_id":567856598762156032,"text":"@united reinstating the kosher meals that were dropped shortly after the merger?","label":"neutral"}
{"tweet_id":567856962521661440,"text":"@JetBlue Thank you for your excellent customer service - resolved issue quickly.","label":"positive"}
{"tweet_id":567857135066963968,"text":"@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats","label":"negative"}
{"tweet_id":567857402340450305,"text":"@USAirways where's my bag?  You called at noon promising it today, would like an update like your website promises.  I need that bag!","label":"negative"}
{"tweet_id":567857591222603776,"text":"@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were","label":"negative"}
{"tweet_id":567858076285452288,"text":"@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again","label":"negative"}
{"tweet_id":567858173282906112,"text":"@SouthwestAir even with the 50$ voucher for picking up my bag","label":"negative"}
{"tweet_id":567858317831249920,"text":"@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks \u00f0\u0178\u02dc\u0192\u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":567858373527470080,"text":"@SouthwestAir Black History Commercial is really sweet. Well done.","label":"positive"}
{"tweet_id":567858957546561536,"text":"@USAirways sits on a throne of lies","label":"negative"}
{"tweet_id":567859008230563840,"text":"@USAirways what does \"your reservation is 'out of sync.'\" mean? On hold w customer service 12 min and want an idea what is up","label":"negative"}
{"tweet_id":567859338615865344,"text":"@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked.","label":"negative"}
{"tweet_id":567859569621372928,"text":"@SouthwestAir though I work for another major airline,  I LOVE your Black history month commercial. I Thank you.","label":"positive"}
{"tweet_id":567859601900740609,"text":"@USAirways flights keep getting delayed and canceled with no information, worst customer service ever.","label":"negative"}
{"tweet_id":567859888480772096,"text":"@USAirways bad weather shouldn't mean bad service","label":"negative"}
{"tweet_id":567860067602558977,"text":"@JetBlue becomes first #airline to accept #Apple Pay - Future #Travel Experience http:\/\/t.co\/czOr4nyh9n","label":"neutral"}
{"tweet_id":567860107960324096,"text":"@USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.","label":"negative"}
{"tweet_id":567860351569649664,"text":"@USAirways I'm amazed at the lack of communication with the passengers.","label":"negative"}
{"tweet_id":567860450676903936,"text":"@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!","label":"negative"}
{"tweet_id":567861067088596993,"text":"@JetBlue all up to date. Can't update via Google play.","label":"neutral"}
{"tweet_id":567861140895580160,"text":"@SouthwestAir  I got rebooked for tomorrow","label":"neutral"}
{"tweet_id":567861727833894913,"text":"@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf","label":"negative"}
{"tweet_id":567862181208805376,"text":"@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY","label":"negative"}
{"tweet_id":567862454576787456,"text":"@united note: they are traveling w 2yr old. Unreal","label":"negative"}
{"tweet_id":567862586374529026,"text":"@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.","label":"negative"}
{"tweet_id":567862814578061312,"text":"@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it.","label":"positive"}
{"tweet_id":567862940348579840,"text":"@united I've been doing this for 15 years and I've never had this many issues with any other airline.","label":"negative"}
{"tweet_id":567863082346627072,"text":"@united 3875 to Denver which we are supposed to be boarding right now but has yet to land","label":"negative"}
{"tweet_id":567863445422546944,"text":"@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.","label":"positive"}
{"tweet_id":567863933018640384,"text":"@SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??","label":"neutral"}
{"tweet_id":567864058742845440,"text":"@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :(","label":"negative"}
{"tweet_id":567864117047865344,"text":"@united I can\u00e2\u20ac\u2122t go back to the airport, I\u00e2\u20ac\u2122m working, and won\u00e2\u20ac\u2122t have time.  Are you telling me there is seriously no other way?","label":"negative"}
{"tweet_id":567864395264573441,"text":"@USAirways My daughter is stranded in charlotte because US Airways cancelled her flight tonight.  Completely dissatisfied with @USAirways","label":"negative"}
{"tweet_id":567864588521381888,"text":"@JetBlue flight was canceled. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?","label":"negative"}
{"tweet_id":567864832235405313,"text":"@SouthwestAir thanks, but they told him he couldn\u00e2\u20ac\u2122t a few hours ago, then my plane left  after I tried to do it. Stuck waiting for hours now","label":"negative"}
{"tweet_id":567864939349557248,"text":"@united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today","label":"neutral"}
{"tweet_id":567865044580638720,"text":"@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance.  #NeverAgain","label":"negative"}
{"tweet_id":567865403101298688,"text":"@SouthwestAir still haven't been able to get through, thanks for responding","label":"neutral"}
{"tweet_id":567865703765798912,"text":"@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours...","label":"negative"}
{"tweet_id":567866162865971201,"text":"@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword","label":"negative"}
{"tweet_id":567866511626346496,"text":"@SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2\/18.","label":"negative"}
{"tweet_id":567866540424560640,"text":"@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http:\/\/t.co\/DPhQRgkdoA","label":"negative"}
{"tweet_id":567866673325285376,"text":"@SouthwestAir  why are you the only airlines to cancel all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM","label":"negative"}
{"tweet_id":567867311744380928,"text":"@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.","label":"positive"}
{"tweet_id":567867483622748160,"text":"\u00e2\u20ac\u0153@JetBlue: @Analystdoc Unfortunately that's not an available option with our current system. Sorry guys. That's a certain #fail Fix it plz.","label":"negative"}
{"tweet_id":567867498126770176,"text":"@USAirways Will do. I appreciate the response.","label":"positive"}
{"tweet_id":567868027376517121,"text":"@JetBlue yep it's for tomorrow.","label":"neutral"}
{"tweet_id":567868770284208128,"text":"@SouthwestAir @travelportland welcome to Portland. Sun, Mt hood and Southwest. http:\/\/t.co\/y3SAHVX3Zk","label":"neutral"}
{"tweet_id":567868808586620928,"text":"@united @annricord $856.81 the cost of one of the round trip tickets.","label":"negative"}
{"tweet_id":567869191002263553,"text":"@SouthwestAir what are the chances you will be canceling all flights in and out of Nashville again?","label":"negative"}
{"tweet_id":567869273109958656,"text":"@SouthwestAir who should I contact about a missing Rapid Rewards credit?","label":"neutral"}
{"tweet_id":567869456048865281,"text":"@SouthwestAir can you outline the policies for both scenarios?","label":"neutral"}
{"tweet_id":567869544049414145,"text":"@united I sent an email describing my experience. Looking forward to a follow up to hopefully make it right.","label":"neutral"}
{"tweet_id":567869962800472064,"text":"@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold","label":"negative"}
{"tweet_id":567870311539933184,"text":"@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!","label":"negative"}
{"tweet_id":567870608152793088,"text":"@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive","label":"negative"}
{"tweet_id":567870895383015424,"text":"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!","label":"positive"}
{"tweet_id":567871270014025728,"text":"@SouthwestAir Why won't you let me leave Newark!?","label":"negative"}
{"tweet_id":567871439585435648,"text":"@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice","label":"negative"}
{"tweet_id":567871780188061696,"text":"@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag.\n#flyunited","label":"negative"}
{"tweet_id":567871783107452930,"text":"@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8","label":"negative"}
{"tweet_id":567871911960645632,"text":"@JetBlue now when I call it's still at the warehouse and might be going out tonight","label":"negative"}
{"tweet_id":567872044030918657,"text":"@JetBlue dispatcher keeps yelling and hung up on me!","label":"negative"}
{"tweet_id":567872182136619008,"text":"@united how else would I know it was denied?","label":"negative"}
{"tweet_id":567872267910262784,"text":"@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat","label":"negative"}
{"tweet_id":567872411418247169,"text":"@SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.","label":"negative"}
{"tweet_id":567872614296862720,"text":"@united is there a referral program for the Milageplus explorer card?","label":"neutral"}
{"tweet_id":567872769049825280,"text":"@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail","label":"negative"}
{"tweet_id":567872810770657280,"text":"@SouthwestAir thanks for your assistance..you guys ROCK!!\u00f0\u0178\u2019\u00af","label":"positive"}
{"tweet_id":567873087108161536,"text":"@JetBlue I have the emails that they are on their way","label":"neutral"}
{"tweet_id":567873229055991808,"text":"@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy","label":"negative"}
{"tweet_id":567873467401371648,"text":"Cc @DadBoner  #boldflavors \u00e2\u20ac\u0153@united: We\u00e2\u20ac\u2122re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options\"","label":"positive"}
{"tweet_id":567873519356284928,"text":"@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.","label":"neutral"}
{"tweet_id":567873698679623680,"text":"@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.","label":"positive"}
{"tweet_id":567874261085454338,"text":"@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http:\/\/t.co\/L7lWjaZiOA","label":"negative"}
{"tweet_id":567874970463780864,"text":"@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi\/Bos. Great guy and made the flight fantastic!","label":"positive"}
{"tweet_id":567875130824658946,"text":"@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.","label":"negative"}
{"tweet_id":567875147941552128,"text":"@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!","label":"negative"}
{"tweet_id":567875552377450497,"text":"@USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow","label":"negative"}
{"tweet_id":567875699056467968,"text":"@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.","label":"negative"}
{"tweet_id":567875758053400576,"text":"@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!","label":"positive"}
{"tweet_id":567875922906456064,"text":"@JetBlue Sure! Email screenshot below. Link: https:\/\/t.co\/soiQrN19aj http:\/\/t.co\/IbVvTzLS4E","label":"neutral"}
{"tweet_id":567875974869680128,"text":"@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine","label":"positive"}
{"tweet_id":567876244722814976,"text":"@JetBlue sent","label":"neutral"}
{"tweet_id":567876290524495872,"text":"@SouthwestAir you're 4\/4 on blowing it with your customer service. Shotwest Airlines.","label":"negative"}
{"tweet_id":567876794788872192,"text":"@united 618 was flight out of Houston","label":"neutral"}
{"tweet_id":567878078782898176,"text":"@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :)","label":"positive"}
{"tweet_id":567878205157281793,"text":".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.","label":"negative"}
{"tweet_id":567878239156338688,"text":"@SouthwestAir thanks!! We will see what happens!!","label":"positive"}
{"tweet_id":567878696356433920,"text":"@USAirways NOT GOOD. been on hold for 1hour (2x\/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious","label":"negative"}
{"tweet_id":567879304593408001,"text":"@SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight cancellations Monday out of BDL! Wow.","label":"negative"}
{"tweet_id":567879331810246656,"text":"@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http:\/\/t.co\/n9hmcrJChb","label":"negative"}
{"tweet_id":567879888490868736,"text":"@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE","label":"negative"}
{"tweet_id":567880238962716672,"text":"@SouthwestAir please help on hold forever to check in for flight","label":"negative"}
{"tweet_id":567881096647569408,"text":"@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO","label":"positive"}
{"tweet_id":567881305754595328,"text":"@united so, I made it all the way to the airport, and they say they won\u00e2\u20ac\u2122t fix the handle. I showed you this problem, and you said to go\u00e2\u20ac\u00a6?","label":"negative"}
{"tweet_id":567881459161260032,"text":"@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won\u00e2\u20ac\u2122t fix it?","label":"negative"}
{"tweet_id":567881731967229953,"text":"@USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?\u00f0\u0178\u02dc\u2018","label":"negative"}
{"tweet_id":567881925727113217,"text":"@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.","label":"negative"}
{"tweet_id":567882458357714944,"text":"@united 12\/13EWR-LAX UA1151 my seat\/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?","label":"negative"}
{"tweet_id":567882603405008896,"text":"@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and cancel as members w u.","label":"negative"}
{"tweet_id":567883234614210560,"text":"@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know","label":"negative"}
{"tweet_id":567883246433878018,"text":"@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.","label":"negative"}
{"tweet_id":567883485542658048,"text":"@united My wife has been on the phone several times for past 3 days, with no result.","label":"negative"}
{"tweet_id":567883722948763648,"text":"@SouthwestAir Finally got through after 3 hours and all set. Thanks.","label":"negative"}
{"tweet_id":567884646270267392,"text":"@united Yes, though they have not located the bag yet. It was a lovely flight outside of that.","label":"negative"}
{"tweet_id":567884863031762945,"text":"@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!","label":"positive"}
{"tweet_id":567885401714589696,"text":"@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!\u00f0\u0178\u02dc\u00a2 still no bag!","label":"negative"}
{"tweet_id":567885719894642688,"text":"@USAirways hey let flight 1874get to the gate  hours late and no fate with dozens of kids on board","label":"negative"}
{"tweet_id":567885982340636672,"text":"@SouthwestAir thanks for your excellent response time and assistance! All set :)","label":"positive"}
{"tweet_id":567886093749604353,"text":"@united it's late... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude.","label":"negative"}
{"tweet_id":567886422826307585,"text":"@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!","label":"negative"}
{"tweet_id":567886632155680770,"text":"@SouthwestAir - total win!! Happy 7th bday on intercom, chocolate kisses, and a chance to hand out snacks.Thank you. http:\/\/t.co\/NKloZcNtto","label":"positive"}
{"tweet_id":567886700275310592,"text":"@united this is in ur Hemispheres magazine. I'm open to what will u do to make the \"flight more pleasant.\" http:\/\/t.co\/VrQDpqEPFW","label":"negative"}
{"tweet_id":567886894761005056,"text":"@united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads","label":"negative"}
{"tweet_id":567887103465496576,"text":"@SouthwestAir  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab","label":"negative"}
{"tweet_id":567887301021413376,"text":"@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...","label":"negative"}
{"tweet_id":567887326350811137,"text":"@JetBlue bag just delivered and items have been stolen.  At first look - my Kate spade bag and bottle of spiced rum!  Wtf!!","label":"negative"}
{"tweet_id":567887437826908160,"text":"@JetBlue honestly I\u00e2\u20ac\u2122m glad you didn\u00e2\u20ac\u2122t cancel the flight, just that I\u00e2\u20ac\u2122ll be driving home at 3-4 am now. :\/","label":"negative"}
{"tweet_id":567887437998997504,"text":"@SouthwestAir No one wants to commit to saying if this plane is getting canceled or not. Customer relations is closed. Patience gone.","label":"negative"}
{"tweet_id":567887646162161664,"text":"@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back.","label":"negative"}
{"tweet_id":567888186967470080,"text":"@SouthwestAir this was the 3rd cancellation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated late by SW","label":"negative"}
{"tweet_id":567889613714522113,"text":"@USAirways  that would be lovely! You have great people working in your organization.","label":"positive"}
{"tweet_id":567889710129029121,"text":"@USAirways Thank you!","label":"positive"}
{"tweet_id":567890765134852096,"text":"@united once again my bag is lost when I travel united!!!! Please do something","label":"negative"}
{"tweet_id":567891805867483136,"text":"@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience","label":"positive"}
{"tweet_id":567892179953262592,"text":"@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...","label":"negative"}
{"tweet_id":567892300551991296,"text":"@USAirways Awesome USAir, TYSVM <3","label":"positive"}
{"tweet_id":567892395867656193,"text":"@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou","label":"negative"}
{"tweet_id":567892508987908096,"text":"@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation & I couldn't get my boarding pass","label":"negative"}
{"tweet_id":567892715603652608,"text":"@Jetblue first airline to use #applepay in flight #airlines","label":"positive"}
{"tweet_id":567892874756501504,"text":"@SouthwestAir has the best customer service!","label":"positive"}
{"tweet_id":567892966980870144,"text":"@SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http:\/\/t.co\/tEFHpuWMdJ","label":"negative"}
{"tweet_id":567893201719156736,"text":"@VirginAmerica That's classy.","label":"positive"}
{"tweet_id":567893704058474496,"text":"@united returned from vacation + went to luggage services. Golf bag was presented in clear wrap that could've been used in the first place.","label":"neutral"}
{"tweet_id":567893710949588993,"text":"@USAirways  really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her","label":"negative"}
{"tweet_id":567893822585327616,"text":"@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail","label":"negative"}
{"tweet_id":567893924699770880,"text":"@united so who does handle bag issues? And why wouldn't you put me onto them in the first place?","label":"negative"}
{"tweet_id":567894002286096384,"text":"@JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!","label":"positive"}
{"tweet_id":567894187900710912,"text":"@united Great, thank you!! I'll send it now.","label":"neutral"}
{"tweet_id":567894706325188608,"text":"@united yup, it just happens way too often...5 times in the last 12 months","label":"negative"}
{"tweet_id":567894808439570433,"text":"@united Direct Messaged you, didn't hear anything back","label":"negative"}
{"tweet_id":567895077189627905,"text":"@united Ugh.  My bags were sent to Palm Springs and not to LAX as promised.  They better be at the hotel when I get there.","label":"negative"}
{"tweet_id":567895211575111680,"text":"@united The only thing you fella have done right today is get me to the pacific time zone.","label":"positive"}
{"tweet_id":567895533664120832,"text":"@southwestair,  Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID","label":"negative"}
{"tweet_id":567895874598215680,"text":"@JetBlue don't know if u define that as a #ControllableIrregularity","label":"neutral"}
{"tweet_id":567896250013601792,"text":"@JetBlue @KleinErin Hi! Know a pastor or homeschool mom who might like SpiritED? Have 'em contact me on Prefundia:http:\/\/t.co\/jRbZLHRW7y","label":"neutral"}
{"tweet_id":567897030934269952,"text":"@JetBlue flight 705. EWR to FLL","label":"neutral"}
{"tweet_id":567897182545686528,"text":"@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!","label":"positive"}
{"tweet_id":567897640035160064,"text":"@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped.","label":"negative"}
{"tweet_id":567897643873148928,"text":"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?","label":"negative"}
{"tweet_id":567897883875217408,"text":"@USAirways 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home \u00f0\u0178\u2018\u00a0\u00f0\u0178\u2018\u00a0\u00f0\u0178\u2018\u00a0 (3 heel clicks)","label":"negative"}
{"tweet_id":567898186414710784,"text":"@SouthwestAir really enjoying sitting at BWI with the door wide open and the a\/c on as they fix a \"baggage error\" #sarcasm","label":"negative"}
{"tweet_id":567898269961101313,"text":"@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00e2\u0153\u0152\u00ef\u00b8\ufffd\u00e2\u0153\u0152\u00ef\u00b8\ufffd\u00e2\u0153\u0152\u00ef\u00b8\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd","label":"positive"}
{"tweet_id":567899492885745664,"text":"@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?","label":"neutral"}
{"tweet_id":567899604605218816,"text":"@SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night","label":"neutral"}
{"tweet_id":567899634833690624,"text":"@SouthwestAir update 35 minutes into this pilot has turned off a\/c. No longer freezing, but we are enjoying waiting for reload of all bags","label":"negative"}
{"tweet_id":567899906150703104,"text":"@JetBlue thank you for help and quick response","label":"positive"}
{"tweet_id":567900686089719812,"text":"@united do you guys have any working planes?","label":"negative"}
{"tweet_id":567901267063803904,"text":"@united Hello. Just wondering how long it might take for Turkish Airlines flights to show up in my United miles. Thanks.","label":"neutral"}
{"tweet_id":567902121992921088,"text":"@united \"federal regulation prohibits you being separated from your bag\"...yet you lose our bag and that's okay","label":"negative"}
{"tweet_id":567902218059264000,"text":"@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and late to my meeting.","label":"negative"}
{"tweet_id":567902921829978112,"text":"@SouthwestAir where are our bags?\nWe have a tv show to film!!","label":"negative"}
{"tweet_id":567903653933101056,"text":"@JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk","label":"negative"}
{"tweet_id":567904438834167809,"text":"@USAirways my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways \u00f0\u0178\u2018\u00bf","label":"negative"}
{"tweet_id":567905158346207233,"text":"@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http:\/\/t.co\/DoCmvoTWTI","label":"positive"}
{"tweet_id":567905184040382464,"text":"@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5","label":"negative"}
{"tweet_id":567905220828606466,"text":"@JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.","label":"neutral"}
{"tweet_id":567905540761870336,"text":"@JetBlue it was at JFK airport right now","label":"neutral"}
{"tweet_id":567906137938399232,"text":"@SouthwestAir hot stewardess flipped me off","label":"positive"}
{"tweet_id":567906374870528001,"text":"@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.","label":"positive"}
{"tweet_id":567906937423073280,"text":"@JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party.","label":"neutral"}
{"tweet_id":567907070269198337,"text":"@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.","label":"positive"}
{"tweet_id":567907212154118145,"text":"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!","label":"positive"}
{"tweet_id":567907430069329920,"text":"@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http:\/\/t.co\/t3Gnk2N7LD","label":"positive"}
{"tweet_id":567907813126582272,"text":"@SouthwestAir I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning","label":"neutral"}
{"tweet_id":567907935331971072,"text":"@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http:\/\/t.co\/XXY2d2iMnP","label":"positive"}
{"tweet_id":567908046619439104,"text":"@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers.","label":"negative"}
{"tweet_id":567908391256875008,"text":"@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number.","label":"negative"}
{"tweet_id":567908702088376320,"text":"@USAirways on the phone now. looks like global","label":"neutral"}
{"tweet_id":567908764650774529,"text":"@USAirways half an inch of snow in Charlotte #overwhelming","label":"negative"}
{"tweet_id":567909745211879424,"text":"@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail","label":"negative"}
{"tweet_id":567910107163541504,"text":"@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.","label":"negative"}
{"tweet_id":567910969856229377,"text":"@JetBlue yes! Announced we will take off. You're on it! Thank you!","label":"positive"}
{"tweet_id":567911142955311104,"text":"@JetBlue awe you guys are great can't wait to travel with you again soon!!!","label":"positive"}
{"tweet_id":567912190788771840,"text":"@united so if this game was the one reason I payed for @DIRECTV is there something we could work out here? http:\/\/t.co\/HQDTK6aTue","label":"neutral"}
{"tweet_id":567912504656965632,"text":"@SouthwestAir @JohnWayneAir Thank you both very much!!","label":"positive"}
{"tweet_id":567912664996786177,"text":"@JetBlue Celebrates 15-Year Anniversary With New Livery - Digital Journal http:\/\/t.co\/U5HXri6Crx","label":"neutral"}
{"tweet_id":567913659650805760,"text":"@united I've been waiting on my bag in IAH for 45mins.  They're only 4 freaking people on that flight waiting for bags.  Fix this!!","label":"negative"}
{"tweet_id":567915499868131328,"text":"@JetBlue great trip today!  Thanks to the crew flying us home, they were fantastic! http:\/\/t.co\/sk6W9XQaQB","label":"positive"}
{"tweet_id":567915852260978688,"text":"@USAirways this day has been a disaster, rude employees, no help & now no hotel. not flying with you again & I fly ALOT! Dallas=raise=now!","label":"negative"}
{"tweet_id":567916726668644352,"text":"@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http:\/\/t.co\/pkAxUNYfn2","label":"negative"}
{"tweet_id":567916798747619328,"text":"@united still haven't received a response. Please direct message me for my contact information.","label":"negative"}
{"tweet_id":567918161540046848,"text":"@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.","label":"negative"}
{"tweet_id":567918545046081537,"text":"@united received my bag. I appreciate taking care of the matter and following up!","label":"positive"}
{"tweet_id":567919531068391425,"text":"@USAirways thank you","label":"neutral"}
{"tweet_id":567919558649995264,"text":"@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way.","label":"negative"}
{"tweet_id":567919829589442560,"text":"@SouthwestAir my bag was late-checked and put on a different flight from OAK->MSY. Having troubles tracking it down. Any help?","label":"neutral"}
{"tweet_id":567919849088770048,"text":"@USAirways disappointment? Making own arrangements for me & my sleeping toddler with zero assistance from USAir is maddening.","label":"negative"}
{"tweet_id":567919961055711232,"text":"@united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!","label":"neutral"}
{"tweet_id":567921252901367808,"text":"@SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel","label":"neutral"}
{"tweet_id":567923361256460288,"text":"@USAirways 325 minute delay - this is absurd. Feel free to provide credits... http:\/\/t.co\/e09keJ9bv1","label":"negative"}
{"tweet_id":567924953976152064,"text":"@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.","label":"negative"}
{"tweet_id":567925054853496832,"text":"@united I am flying from msp to dxb, my child will turn 2 during the trip do I have to buy a return ticket for my child?","label":"neutral"}
{"tweet_id":567925957090238464,"text":"Thanks. \u00e2\u20ac\u0153@USAirways: @fispahani Weather disruptions have caused some of our crew to run late. We're sorry for the delay to your flight.\u00e2\u20ac\ufffd","label":"negative"}
{"tweet_id":567927503718731777,"text":"@united, wtf is your username and\/or email addr signin STILL unavailable? Been trying to login since Sunday","label":"negative"}
{"tweet_id":567927725815496704,"text":"@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?","label":"negative"}
{"tweet_id":567929586077425664,"text":"@united are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here.","label":"negative"}
{"tweet_id":567933117610074113,"text":"@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.","label":"negative"}
{"tweet_id":567935527481188352,"text":"@JetBlue Anywhere warm cause its freezing in NYC","label":"neutral"}
{"tweet_id":567935883086688256,"text":"\u00e2\u20ac\u0153@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW\u00e2\u20ac\ufffd I've been rebooked 4 times!! Still stuck!! #SMH","label":"negative"}
{"tweet_id":567936625453318144,"text":"@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day later?","label":"negative"}
{"tweet_id":567939242854215680,"text":"@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing","label":"negative"}
{"tweet_id":567943461476806656,"text":"@SouthwestAir Had a bad experience with them last week.  They broke my bicycle that I had brought with me to do a bike ride in Fla.  Why?","label":"negative"}
{"tweet_id":567945572746792962,"text":"@united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...","label":"negative"}
{"tweet_id":567946319349706753,"text":"@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........","label":"negative"}
{"tweet_id":567946616792952832,"text":"@united  treats service members like crap never flying again with them #UnitedAirlines  @CNN","label":"negative"}
{"tweet_id":567947508208377858,"text":"@JetBlue Finally taking off! LAS-FLL-SJU #letsgo","label":"positive"}
{"tweet_id":567947943593926657,"text":"@united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?","label":"negative"}
{"tweet_id":567950666578030594,"text":"@JetBlue Change in the Air for Travelers, Investors - @BloombergNews http:\/\/t.co\/6redD3vC73","label":"neutral"}
{"tweet_id":567951109677027328,"text":"@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave","label":"negative"}
{"tweet_id":567951376480907264,"text":"@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines","label":"negative"}
{"tweet_id":567952115588423681,"text":"@united How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever.","label":"negative"}
{"tweet_id":567953560362733568,"text":"@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!","label":"negative"}
{"tweet_id":567962289460137984,"text":"@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?","label":"neutral"}
{"tweet_id":567963422903705601,"text":"@united The link in the message I was replying to. #3thparty #ITproblems","label":"neutral"}
{"tweet_id":567965767808864256,"text":"@JetBlue's CEO Battles to Appease Passengers and Wall Street - http:\/\/t.co\/E5NaxBUe4s http:\/\/t.co\/E1Mex0t6Q5","label":"neutral"}
{"tweet_id":567966853068251136,"text":"@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by cancelling ticketed reservations","label":"negative"}
{"tweet_id":567967189237518337,"text":"@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer","label":"negative"}
{"tweet_id":567967937446834177,"text":"@united @laurasbrown5 What does \"dealing via email\" have anything to do with a crappy web form that is not made for mobile devices","label":"negative"}
{"tweet_id":567968123917242369,"text":"@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones","label":"negative"}
{"tweet_id":567969159927205888,"text":"@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days","label":"negative"}
{"tweet_id":567969280752521216,"text":"@SouthwestAir @CourtSnod hopefully Nashville is open. I want to come home today","label":"neutral"}
{"tweet_id":567970771718578176,"text":"@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose","label":"negative"}
{"tweet_id":567971610801664000,"text":"@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1)","label":"negative"}
{"tweet_id":567972416846217216,"text":"@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?","label":"negative"}
{"tweet_id":567973066929614848,"text":"@JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http:\/\/t.co\/lFGR0Nifut","label":"neutral"}
{"tweet_id":567979842882428928,"text":"@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go","label":"negative"}
{"tweet_id":567982055503622144,"text":"@SouthwestAir  flight at 630 from fll kiosk just opened. Rude attendants because now everyone is late. http:\/\/t.co\/2Boh2Mh3cb","label":"negative"}
{"tweet_id":567987284613545984,"text":"@United what the...? I go into the \"all airlines lounge\" w\/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted","label":"negative"}
{"tweet_id":567987484556013568,"text":"@united volumes, profit up http:\/\/t.co\/pKfI9bTtzf #aviation #aircargo http:\/\/t.co\/BBj6kMTYUl","label":"neutral"}
{"tweet_id":567988647263252480,"text":"@USAirways great but that still does not help me..","label":"negative"}
{"tweet_id":567995970232795136,"text":"@JetBlue Dumps Amex - Nassau News Live http:\/\/t.co\/DZg99JFIiK","label":"neutral"}
{"tweet_id":567996668320346112,"text":"@SouthwestAir Today is going to be the day, I can feel it!  Thank y'all for your support throughout! We're coming home Nashville! #Octavia","label":"neutral"}
{"tweet_id":567997512310767616,"text":"@USAirways hi!  Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original","label":"neutral"}
{"tweet_id":567997819560333313,"text":"@united Do you mean \"fortunately\"? I don't want my flight to be affected! \u00f0\u0178\u02dc\u2030","label":"neutral"}
{"tweet_id":568004004183203840,"text":"@USAirways u guys get too much $$$ and too many customers  to be fucking up as badly as u do","label":"negative"}
{"tweet_id":568004984937287680,"text":"@USAirways lack of communication with other offices, the customer, & yall never update ur systems. U guys are 2 established 4 this mess","label":"negative"}
{"tweet_id":568005720026660864,"text":"@JetBlue this is lovely!","label":"positive"}
{"tweet_id":568006084360863745,"text":"@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?","label":"negative"}
{"tweet_id":568006455317667840,"text":"@USAirways I gave up http:\/\/t.co\/2eDgc6TbLs","label":"negative"}
{"tweet_id":568008391773196288,"text":"@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us","label":"negative"}
{"tweet_id":568011684067078144,"text":"@united why haven't you updated that flight 4411 is delayed? Super frustrating","label":"negative"}
{"tweet_id":568014723926626304,"text":"@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood","label":"negative"}
{"tweet_id":568014845062332416,"text":"@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?","label":"negative"}
{"tweet_id":568015003883859969,"text":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00e2\u0153\u0152\u00ef\u00b8\ufffd\u00e2\u0153\u0152\u00ef\u00b8\ufffd\u00e2\u0153\u0152\u00ef\u00b8\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd","label":"positive"}
{"tweet_id":568015713836752896,"text":"@SouthwestAir so was there a winner for #DestinationDragons ???","label":"neutral"}
{"tweet_id":568016314457047040,"text":"@JetBlue why 730 and not 645 as scheduled?","label":"negative"}
{"tweet_id":568016802191683586,"text":"@USAirways, 1st a reaccommodation, now a delayed flight for this one.  & the Gate Agent still hasn't mumbled a word. Folks getting anxious.","label":"negative"}
{"tweet_id":568017128286261248,"text":"@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!","label":"negative"}
{"tweet_id":568017916161085441,"text":"@JetBlue  no ... I am guessing I have to call someone","label":"negative"}
{"tweet_id":568018287302447104,"text":"@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was cancelled http:\/\/t.co\/YiwLhQhZgp","label":"positive"}
{"tweet_id":568018490331930625,"text":"@JetBlue well I'm glad I got up at 5 am so I can sit in an airport.  No place else I'd rather be (not)","label":"negative"}
{"tweet_id":568020304510869504,"text":"@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!","label":"positive"}
{"tweet_id":568022411783888896,"text":"@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was cancelled.  Now 5534 is on 1hr delay","label":"negative"}
{"tweet_id":568022599843893248,"text":"@USAirways gate agents are now working with everyone to resolve connecting flight issues which is my concern","label":"negative"}
{"tweet_id":568023553548922880,"text":"@JetBlue no news here at the gate. What are my options?","label":"negative"}
{"tweet_id":568023874970861568,"text":"@united if you're listening, why are you the lowest provider of inflight wifi? Get with the times!","label":"negative"}
{"tweet_id":568024213753364480,"text":"@USAirways @SDFAirport  I really needed to be back home yesterday and at work at 9am today. Been on plane and sitting for an hour #peeved","label":"negative"}
{"tweet_id":568026425535516674,"text":"@USAirways tell them to get on that, please.","label":"negative"}
{"tweet_id":568027443052720130,"text":"@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks","label":"positive"}
{"tweet_id":568029222574407680,"text":"@USAirways we are boarding now but have yet to depart.  Thanks for the response.","label":"positive"}
{"tweet_id":568029682626650112,"text":"@USAirways You all work hard at making sure things flow smoothly. Keeping positive.","label":"positive"}
{"tweet_id":568029718173356033,"text":"@USAirways Has the most useless & Rude employees ever at Philadelphia airport never again will I fly with them ! \u00f0\u0178\u02dc\u00a4","label":"negative"}
{"tweet_id":568030511530172416,"text":"@USAirways stuck in cae need rebooking for next flight possibly dm for more info","label":"negative"}
{"tweet_id":568031706944540672,"text":"@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, & then told \" I don't feel like dealing with it\" \u00f0\u0178\u02dc\u2019","label":"negative"}
{"tweet_id":568031932719566849,"text":"@united cool, thanks.","label":"positive"}
{"tweet_id":568032524749942784,"text":"@USAirways grades for this trip:\n\nFlight timeliness: \u00f0\u0178\u2018\u017d\u00e2\u0153\u02c6\u00ef\u00b8\ufffd\nCancelations: \u00f0\u0178\u2018\u017d\u00f0\u0178\u02dc\u00ac\nCustomer Service: \u00f0\u0178\u2018\u017d\u00f0\u0178\u02dc\u00a1\nFlight attendants: \u00f0\u0178\u02dc\u0160\u00f0\u0178\u2018\ufffd","label":"negative"}
{"tweet_id":568032561462689793,"text":"@USAirways if there are empty first class seats on my flight at check in, why wouldn't I be automatically upgraded?","label":"neutral"}
{"tweet_id":568033591973847040,"text":"@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera","label":"negative"}
{"tweet_id":568034012930936832,"text":"@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess","label":"negative"}
{"tweet_id":568034537411895296,"text":"@USAirways tell the flight from clt to srq 5080 to wait!!!!!!","label":"negative"}
{"tweet_id":568034650477580289,"text":"@united leisure. Military personnel for safety reason R highly recommended to not travel in uniform","label":"neutral"}
{"tweet_id":568034773156933632,"text":"@southwestair Hi, how do I add a flight to my account? Just created it","label":"neutral"}
{"tweet_id":568034808598810625,"text":"@USAirways what do I push to rebook with that 800 number","label":"negative"}
{"tweet_id":568035703768154112,"text":"@united is pri boarding for \"Active Military\" or only \"In Uniform?\" 90% can't travel in uniform for OPSEC reason, even on official travel","label":"neutral"}
{"tweet_id":568036095088160768,"text":"@united Monday evening.","label":"negative"}
{"tweet_id":568036157482602497,"text":"@united yes staff were rude  and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!","label":"negative"}
{"tweet_id":568036804542275584,"text":"@usairways Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. @AmericanAir","label":"neutral"}
{"tweet_id":568039128001937408,"text":"@JetBlue why yes, yes it does!!!!  Great trip down!! Thanks for the lift!!!!","label":"positive"}
{"tweet_id":568039498015223808,"text":"@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!","label":"negative"}
{"tweet_id":568039503065174016,"text":"@SouthwestAir just did last night. Thanks for following up. :)","label":"positive"}
{"tweet_id":568039503602065408,"text":"@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size","label":"negative"}
{"tweet_id":568039648964026368,"text":"@USAirways tell reservations to rebook me from 5080 to 5129","label":"neutral"}
{"tweet_id":568040818059190273,"text":"@USAirways I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats)","label":"neutral"}
{"tweet_id":568041051182616576,"text":"@JetBlue planning on it!  Btw, excellent service and crew from DCA through SJU into SXM!!!!!","label":"positive"}
{"tweet_id":568041225174953985,"text":"@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!","label":"positive"}
{"tweet_id":568042046608580608,"text":"@SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http:\/\/t.co\/t3E4SH5xNg @SMUSportMgt #sportsbiz","label":"neutral"}
{"tweet_id":568042975856619520,"text":"@JetBlue waited for 15 min then got disconnect","label":"negative"}
{"tweet_id":568043126775943168,"text":"@united @annricord January 15th.","label":"neutral"}
{"tweet_id":568044275910512640,"text":"@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why?","label":"negative"}
{"tweet_id":568044610955681793,"text":"@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home.","label":"negative"}
{"tweet_id":568045111189372928,"text":"@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?","label":"negative"}
{"tweet_id":568045397408661504,"text":"@JetBlue Lekvhg want to see what the cost would be to change to the 430 flight","label":"neutral"}
{"tweet_id":568045766280933377,"text":"Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!","label":"positive"}
{"tweet_id":568045949999661058,"text":"@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.","label":"positive"}
{"tweet_id":568046298080923649,"text":"@united I locked myself out of my account and needed access to book a flight.","label":"negative"}
{"tweet_id":568047159746174976,"text":"@united this is getting ridiculous. Now we're missing our connection.","label":"negative"}
{"tweet_id":568047468384002048,"text":"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!","label":"positive"}
{"tweet_id":568047650945298432,"text":"@united we are never going to get to out gate at this rate.","label":"negative"}
{"tweet_id":568049201453469697,"text":"@SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(","label":"negative"}
{"tweet_id":568049316582932480,"text":"@SouthwestAir I just sent a screen shot of the incident report.","label":"negative"}
{"tweet_id":568049335235010562,"text":"@united Club in Denver is dope \u00f0\u0178\u2018\u0152","label":"positive"}
{"tweet_id":568049646062444544,"text":"@united just give up.  Your service is terrible.  If I wasn't forced to use United on certain routes, I never would.","label":"negative"}
{"tweet_id":568050718772314112,"text":"@SouthwestAir first time flyer, scheduled a (round)trip. set on departure date not sure on returning date, policy\/fees on changing Re Flight","label":"neutral"}
{"tweet_id":568050804101410816,"text":"@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta","label":"positive"}
{"tweet_id":568051199565533184,"text":"@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue","label":"negative"}
{"tweet_id":568051218477654016,"text":"@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said \"well i was late\"","label":"negative"}
{"tweet_id":568051605247021056,"text":"@SouthwestAir Thanks for the info! Have a good day.","label":"positive"}
{"tweet_id":568052101504372737,"text":"@JetBlue thanks for listening. Doesn't mean I don't appreciate you!","label":"positive"}
{"tweet_id":568053134439788546,"text":"@VirginAmerica please add more frequency to PDX Portland","label":"neutral"}
{"tweet_id":568053507179163648,"text":"@USAirways How long does it take to receive ticket # from @AmericanAir for itin booked via http:\/\/t.co\/79waJk7EyT on US flights?","label":"neutral"}
{"tweet_id":568053728944791552,"text":"@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http:\/\/t.co\/JhaU4K48yv","label":"negative"}
{"tweet_id":568054330550587392,"text":"@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL.","label":"negative"}
{"tweet_id":568054687993352192,"text":"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min late","label":"negative"}
{"tweet_id":568054866045747200,"text":"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!","label":"negative"}
{"tweet_id":568054955967418368,"text":"@SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http:\/\/t.co\/5z9STyUQJ3 #DFW #DAL #airlines","label":"neutral"}
{"tweet_id":568055034296049664,"text":"@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage.","label":"negative"}
{"tweet_id":568055279839023105,"text":"@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation.","label":"negative"}
{"tweet_id":568055480226066434,"text":"@SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do","label":"negative"}
{"tweet_id":568055509795901440,"text":"@united in other words... sorry, not sorry.  Plenty of other airlines... and I travel A LOT.","label":"negative"}
{"tweet_id":568055537952284672,"text":"@USAirways No rebooking necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit.","label":"negative"}
{"tweet_id":568055724078706689,"text":"@SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.","label":"negative"}
{"tweet_id":568055996884619264,"text":"@SouthwestAir looking for cheap flight to vegas","label":"neutral"}
{"tweet_id":568056050877919232,"text":"@SouthwestAir This experience was the worse flying experience I've ever had. To be met w\/ contempt from your Customer Service makes it worse","label":"negative"}
{"tweet_id":568056298937430016,"text":"@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.","label":"negative"}
{"tweet_id":568056439291256832,"text":"@united did not get names...Dallas flight and Chicago","label":"neutral"}
{"tweet_id":568056665821413376,"text":".@JetBlue 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social.","label":"positive"}
{"tweet_id":568056741885288448,"text":"@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow.","label":"negative"}
{"tweet_id":568056811401703424,"text":"@SouthwestAir Finally got me home #BNASnow","label":"neutral"}
{"tweet_id":568057241435303936,"text":",@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice.  #Antitrust issue","label":"negative"}
{"tweet_id":568057671443750912,"text":"@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time.","label":"negative"}
{"tweet_id":568057812322021376,"text":"@SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero.","label":"negative"}
{"tweet_id":568058146729668608,"text":"@SouthwestAir Thank you for your time!","label":"positive"}
{"tweet_id":568058224433340416,"text":"@SouthwestAir There is no option just to cancel? I don't want to change flight, I want to cancel.","label":"negative"}
{"tweet_id":568058820376854528,"text":"@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http:\/\/t.co\/HAJ5lKqjW4","label":"negative"}
{"tweet_id":568058934428372992,"text":"@united Great, thank you!","label":"positive"}
{"tweet_id":568059091848962048,"text":"@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening","label":"negative"}
{"tweet_id":568059129601724416,"text":"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.","label":"positive"}
{"tweet_id":568059390135304193,"text":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00e2\u0153\u0152\u00ef\u00b8\ufffd\u00e2\u0153\u0152\u00ef\u00b8\ufffd\u00e2\u0153\u0152\u00ef\u00b8\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd","label":"positive"}
{"tweet_id":568059610969604096,"text":"@SouthwestAir Thank you!","label":"positive"}
{"tweet_id":568061117429231616,"text":". @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags","label":"negative"}
{"tweet_id":568061166871846912,"text":"@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!","label":"negative"}
{"tweet_id":568061283200839681,"text":"@USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes","label":"negative"}
{"tweet_id":568061922265804802,"text":"@VirginAmerica I miss the #nerdbird in San Jose","label":"neutral"}
{"tweet_id":568062007108190210,"text":"@USAirways I recently moved and got a new license and when I booked my flight a months ago I used my old license do I need to change that?","label":"neutral"}
{"tweet_id":568062560198664192,"text":"@united flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks!","label":"neutral"}
{"tweet_id":568062804697202688,"text":"@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven\u00e2\u20ac\u2122t waited days to get home #notokay","label":"negative"}
{"tweet_id":568063122755485696,"text":"@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.","label":"negative"}
{"tweet_id":568063182230724608,"text":"@USAirways No, this is a systemic problem. Mail comes from 153.69.214.203 but USAirways SPF record disallows it. DM me for more detail","label":"neutral"}
{"tweet_id":568063225859739648,"text":"@USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?","label":"neutral"}
{"tweet_id":568063386321158145,"text":"@USAirways thanks so much!","label":"positive"}
{"tweet_id":568064027437301760,"text":"@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour","label":"negative"}
{"tweet_id":568064123621093377,"text":"@virginamerica awesome deals DAL-AUS for only $39 each way! https:\/\/t.co\/xCVQXYkg49","label":"positive"}
{"tweet_id":568064178478571520,"text":"@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice","label":"negative"}
{"tweet_id":568064339544051712,"text":"@SouthwestAir why do your MDW gates have so many fewer seats than your planes?","label":"negative"}
{"tweet_id":568064545568092160,"text":"@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks","label":"positive"}
{"tweet_id":568064842466250752,"text":"@united Filled out at the airport as part of a long day made longer.","label":"negative"}
{"tweet_id":568064947214782464,"text":"@USAirways for a response in 3-4 days? No thanks","label":"negative"}
{"tweet_id":568066927723212800,"text":"@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue","label":"positive"}
{"tweet_id":568067535599505408,"text":"@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for","label":"negative"}
{"tweet_id":568067622698291200,"text":"@united 6344,6373, Sfo-Dfw also 1576 SFO-ORD","label":"neutral"}
{"tweet_id":568067878546755584,"text":"@SouthwestAir Awesome!!! Sending now.","label":"positive"}
{"tweet_id":568067938843893761,"text":".@united: Just landed. A day late with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night.","label":"negative"}
{"tweet_id":568068214325784576,"text":"@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!","label":"positive"}
{"tweet_id":568068216972423169,"text":"@united we have been told that it's lost...you guys don't know where it is","label":"negative"}
{"tweet_id":568068468261519360,"text":"@united surprise me.  Otherwise, the flight is over and I don't have a good feeling about your airline.","label":"negative"}
{"tweet_id":568068942771695616,"text":"@JetBlue credit to you for replying.  I\u00e2\u20ac\u2122ll look forward to hopefully one of those 103 on my flight home tonight :)","label":"positive"}
{"tweet_id":568069363280035840,"text":"@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time.","label":"negative"}
{"tweet_id":568069549591035904,"text":"@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd","label":"positive"}
{"tweet_id":568069616003629057,"text":"@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!","label":"negative"}
{"tweet_id":568069670475071488,"text":"@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn\u00e2\u20ac\u2122t enough. #freedrinkcoupons","label":"negative"}
{"tweet_id":568070338438963200,"text":"@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.","label":"negative"}
{"tweet_id":568070522908442625,"text":"@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your cancellation. #USAirways","label":"negative"}
{"tweet_id":568071159285022720,"text":"@united how come it's cheaper to fly to BKK than NRT even though to get to BKK you take an extra flight, from NRT!","label":"neutral"}
{"tweet_id":568071468312981504,"text":"@JetBlue Celebrates 15-Year Anniversary With New Livery - @CNNMoney http:\/\/t.co\/p7skxZVe1A","label":"neutral"}
{"tweet_id":568072079096061952,"text":"@SouthwestAir Ahhhh! Sorry, just followed.","label":"neutral"}
{"tweet_id":568072136192966656,"text":"@united yes, would love an upgrade or voucher,  please give me a call 9148445695","label":"neutral"}
{"tweet_id":568072822955896832,"text":"@united FAIL set to song. http:\/\/t.co\/Axpn28xiQB \"United Breaks Guitars\" < LMAO!","label":"neutral"}
{"tweet_id":568072958821990400,"text":"@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!","label":"positive"}
{"tweet_id":568073191068794880,"text":"@USAirways \nNot one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent \u00e2\u00a4\u00b5 http:\/\/t.co\/Q5SB0DaVuy","label":"negative"}
{"tweet_id":568073698877554689,"text":"@USAirways @AmericanAir 90 min delay thanks to \"maintenance issues\". Thanks for wasting a day.","label":"negative"}
{"tweet_id":568074028990259200,"text":"@SouthwestAir when are you opening the flights beyond august 7th???","label":"neutral"}
{"tweet_id":568074993856335872,"text":"@JetBlue thanks","label":"positive"}
{"tweet_id":568075934609346560,"text":"@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?","label":"negative"}
{"tweet_id":568076399166140416,"text":"@SouthwestAir can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.","label":"negative"}
{"tweet_id":568076556997775360,"text":"@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek","label":"neutral"}
{"tweet_id":568076650782404608,"text":"@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday","label":"negative"}
{"tweet_id":568077090656002048,"text":"@USAirways Is there a way to have someone contact me when you have an agent available? Need help booking an award flight.","label":"negative"}
{"tweet_id":568077199162658816,"text":"@united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy","label":"neutral"}
{"tweet_id":568077470085341184,"text":"@USAirways Does your company see passengers as customers or just $$$?","label":"negative"}
{"tweet_id":568077514905505792,"text":"@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.","label":"negative"}
{"tweet_id":568077686507229184,"text":"@USAirways just realized my @AmericanAir advantage number wasn't used for my flight.  How do I get my ff miles?","label":"neutral"}
{"tweet_id":568077746481586176,"text":"@USAirways announced that people going to FL via Charlotte would have to go to a different plane & gate, but it was a 'direct flight' #logic","label":"neutral"}
{"tweet_id":568077930783485952,"text":"@SouthwestAir Sorry! Thought I did. It's done now.","label":"neutral"}
{"tweet_id":568078069568839680,"text":"@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http:\/\/t.co\/0kN7PjelZL","label":"negative"}
{"tweet_id":568078149231067136,"text":"@JetBlue anything for you. #flyfi http:\/\/t.co\/8jceDiKY9U","label":"positive"}
{"tweet_id":568078285520785408,"text":"@SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.","label":"neutral"}
{"tweet_id":568078441364393985,"text":"@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts & still didn't make an announcement","label":"negative"}
{"tweet_id":568078627687890946,"text":"@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?","label":"negative"}
{"tweet_id":568079024943194112,"text":"@USAirways new tag line \"but we got you there alive!\"","label":"negative"}
{"tweet_id":568079126462128129,"text":"@JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky","label":"negative"}
{"tweet_id":568079239343439872,"text":"@SouthwestAir When does PV get approved? I am ready to go!!","label":"neutral"}
{"tweet_id":568079278505463808,"text":"@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.","label":"negative"}
{"tweet_id":568079810389549057,"text":"@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http:\/\/t.co\/jLHM0x7UkB","label":"neutral"}
{"tweet_id":568080061372502016,"text":"@SouthwestAir @karajusto SWA is willing to follow up. FINALLY.","label":"neutral"}
{"tweet_id":568080349286301697,"text":"@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really?  A global company?  Help!","label":"negative"}
{"tweet_id":568080542345895937,"text":"It's on me, @JetBlue! That's not what you said last night, though... :(","label":"negative"}
{"tweet_id":568081068278075394,"text":"@JetBlue can I get some more leg room tonight B6 304","label":"neutral"}
{"tweet_id":568081281910587392,"text":".@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies","label":"negative"}
{"tweet_id":568081316282916864,"text":"@SouthwestAir are you guys gonna be giving away any tickets for @Imaginedragons at @VinylVegas? #DestinationDragons","label":"neutral"}
{"tweet_id":568081386520723456,"text":".@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris","label":"negative"}
{"tweet_id":568081678272307201,"text":"@SouthwestAir when will sw return to customer service?  Business travelers made sw now sw ignores us.","label":"negative"}
{"tweet_id":568082378406682624,"text":"@SouthwestAir @love_dragonss LAUREN IM SCREAKJMF","label":"neutral"}
{"tweet_id":568082454336151552,"text":"@SouthwestAir  goes to court to gain access to @Delta gates at Love Field  http:\/\/t.co\/ILqzmMJiYQ #deltanews","label":"neutral"}
{"tweet_id":568082656413552640,"text":"@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help","label":"negative"}
{"tweet_id":568083179023650818,"text":"@VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers","label":"negative"}
{"tweet_id":568083224146149376,"text":"@USAirways I've been trying for DAYS!  And I don't get hung up on until after I get through all the prompts.  What am I to do??","label":"negative"}
{"tweet_id":568083999761010689,"text":"@SouthwestAir @love_dragonss LAUREN HoLY SHT","label":"neutral"}
{"tweet_id":568084167390564353,"text":"@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines","label":"negative"}
{"tweet_id":568084209656573952,"text":"@usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.","label":"neutral"}
{"tweet_id":568084881303072770,"text":"@SouthwestAir @love_dragonss holy fuckinf shit","label":"positive"}
{"tweet_id":568084948948684800,"text":"@JetBlue loving the free #wifi and #legroom \u00e2\u0153\u02c6\u00ef\u00b8\ufffd #SeattleBound","label":"positive"}
{"tweet_id":568085082746933248,"text":"@SouthwestAir @love_dragonss AHHHH YES LAUREN","label":"neutral"}
{"tweet_id":568085308727808000,"text":"@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.","label":"negative"}
{"tweet_id":568085571509334016,"text":"@SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons.","label":"neutral"}
{"tweet_id":568085705479618560,"text":"@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing.","label":"negative"}
{"tweet_id":568085949663584256,"text":"@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday","label":"positive"}
{"tweet_id":568085962049216514,"text":"@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES","label":"positive"}
{"tweet_id":568086068135895040,"text":"@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.","label":"negative"}
{"tweet_id":568086073814827008,"text":"@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w\/ a promotion & then be hung up on","label":"negative"}
{"tweet_id":568086132346322945,"text":"@united There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. <--a frequent flyer http:\/\/t.co\/aOEaeszDLX","label":"negative"}
{"tweet_id":568086156899966976,"text":"@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional","label":"positive"}
{"tweet_id":568086667258679296,"text":"@SouthwestAir @love_dragonss oh my gosh","label":"positive"}
{"tweet_id":568087085120233473,"text":"@united yes, I know that. The question is \"why is that still the case\"? #fail","label":"negative"}
{"tweet_id":568087284483928064,"text":"@USAirways  last 2 times I checked a bags they were severally damaged.   No one answers the baggage call line for status?  #chairmanlove","label":"negative"}
{"tweet_id":568087614303166464,"text":"@SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http:\/\/t.co\/mdN5ED58ze","label":"neutral"}
{"tweet_id":568087744078954497,"text":"@united there's no reason it should take 7-10 days to respond.","label":"negative"}
{"tweet_id":568087789004300288,"text":"@USAirways why would a flight arrive late or leave when 60% of your passengers have  a connection?","label":"negative"}
{"tweet_id":568087802279288832,"text":"@SouthwestAir  Southwest is currently awaiting government approval for this route. Do we know when it will be official?","label":"neutral"}
{"tweet_id":568088090620919808,"text":"Spend 1 HOUR on hold with @USAirways .","label":"negative"}
{"tweet_id":568088472772157440,"text":"@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek","label":"neutral"}
{"tweet_id":568088650430468096,"text":"@USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.","label":"negative"}
{"tweet_id":568088967419023360,"text":"@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https:\/\/t.co\/72RMpkOGwu @cbcallinaday @CBCNews","label":"negative"}
{"tweet_id":568089179520954368,"text":"@united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS","label":"positive"}
{"tweet_id":568090175122907136,"text":"@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse","label":"negative"}
{"tweet_id":568090417641746432,"text":"@JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!","label":"positive"}
{"tweet_id":568090851907207169,"text":"@united my bag is a few days late to me and this is like the 3rd time in the past couple months.  Where my free miles at?!","label":"negative"}
{"tweet_id":568091623986319360,"text":"@SouthwestAir it's ok...I forgive you guys.","label":"negative"}
{"tweet_id":568091845848231937,"text":"@JetBlue booking flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)","label":"positive"}
{"tweet_id":568091960709230592,"text":"@united the lack of customer service is astounding https:\/\/t.co\/72RMpkOGwu #2daysofhell","label":"negative"}
{"tweet_id":568092044964421632,"text":"@united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?","label":"neutral"}
{"tweet_id":568092350355865600,"text":"@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.","label":"negative"}
{"tweet_id":568092479452549120,"text":"@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?","label":"negative"}
{"tweet_id":568092489011236864,"text":"@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http:\/\/t.co\/z5znfwkKWP","label":"positive"}
{"tweet_id":568092537786748928,"text":"@SouthwestAir All Flights lead to VEGAS BABY!","label":"neutral"}
{"tweet_id":568093190185566208,"text":"\u00e2\u20ac\u0153@SouthwestAir: @saysorrychris Can you follow back for a quick DM? ^SW\u00e2\u20ac\ufffdfollowed","label":"neutral"}
{"tweet_id":568093443823693824,"text":"@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP","label":"negative"}
{"tweet_id":568093784417951744,"text":"@JetBlue Just a thought!","label":"neutral"}
{"tweet_id":568093957080551424,"text":"@VirginAmerica OMG FINALLY","label":"positive"}
{"tweet_id":568093988516802560,"text":"\u00e2\u20ac\u0153@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https:\/\/t.co\/AAY5avg99b ^LD\u00e2\u20ac\ufffd WARM THANKS!","label":"positive"}
{"tweet_id":568094172508336128,"text":"@USAirways Thank you!!! On our way to get her bag now - thanks to having that number \u00f0\u0178\u02dc\u0160","label":"positive"}
{"tweet_id":568094177394888705,"text":"@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO","label":"negative"}
{"tweet_id":568094311159476224,"text":"@united a plane took our gate and now we're just waiting in a lot at DIA","label":"negative"}
{"tweet_id":568094319766147072,"text":"@SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend.","label":"negative"}
{"tweet_id":568094581041934336,"text":"@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.","label":"negative"}
{"tweet_id":568094760151486464,"text":"@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza","label":"negative"}
{"tweet_id":568095014435229696,"text":".@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!","label":"positive"}
{"tweet_id":568095440517754881,"text":"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?","label":"positive"}
{"tweet_id":568095863731433473,"text":"@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!","label":"positive"}
{"tweet_id":568095961408507904,"text":"@JetBlue Beatriz and Susan. Gate 4 MCO.","label":"positive"}
{"tweet_id":568096674167595008,"text":"@SouthwestAir 10 revenue flights since the beginning of 2015?","label":"neutral"}
{"tweet_id":568096711450566657,"text":"@united Learn to hold connections. They texted me there is another flight later - my connection hasn't left and were pulling into the gate","label":"negative"}
{"tweet_id":568096772939067392,"text":"@united it's amazing really.","label":"positive"}
{"tweet_id":568096875435282432,"text":"@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.","label":"negative"}
{"tweet_id":568098115988918273,"text":"@united  why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.","label":"negative"}
{"tweet_id":568098977545134080,"text":".@SouthwestAir 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate","label":"negative"}
{"tweet_id":568099620456423424,"text":"@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http:\/\/t.co\/Lug4MFVWsA","label":"negative"}
{"tweet_id":568100090390425600,"text":"@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).","label":"neutral"}
{"tweet_id":568100257931747328,"text":"@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!","label":"positive"}
{"tweet_id":568100626183417856,"text":"@SouthwestAir sent","label":"neutral"}
{"tweet_id":568100712309256192,"text":"@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http:\/\/t.co\/JhXWMuTx4G","label":"positive"}
{"tweet_id":568100774204600320,"text":"@JetBlue are you ever looking for interns ?","label":"neutral"}
{"tweet_id":568100935769006080,"text":"@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting","label":"negative"}
{"tweet_id":568101176551452673,"text":"@united missing this wedding because of these delays would not be cool","label":"negative"}
{"tweet_id":568101393111891968,"text":"@VirginAmerica - can you tweet me the cancel\/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?","label":"neutral"}
{"tweet_id":568101444391276544,"text":"1\/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.","label":"negative"}
{"tweet_id":568101606585020416,"text":"@SouthwestAir it was this one but looks like the problem is now fixed. https:\/\/t.co\/CFI1E3KXA9","label":"negative"}
{"tweet_id":568101609894342656,"text":"2\/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies","label":"negative"}
{"tweet_id":568102992110465025,"text":"@JetBlue Will do. Thanks!","label":"positive"}
{"tweet_id":568103735827804160,"text":"@SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? \u00f0\u0178\u02dc\u2020","label":"neutral"}
{"tweet_id":568103967185444866,"text":"@USAirways thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.","label":"positive"}
{"tweet_id":568104264733573122,"text":"@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns!","label":"negative"}
{"tweet_id":568104397869350912,"text":"@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.","label":"positive"}
{"tweet_id":568104590387884032,"text":"@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up","label":"negative"}
{"tweet_id":568104783061520384,"text":"@SouthwestAir how can I get tickets for Feb 20 Imagine Dragons show?","label":"neutral"}
{"tweet_id":568104985935753216,"text":"@USAirways must be nice to take your customer service phone off the hook! #fendforyourself","label":"negative"}
{"tweet_id":568105051622756352,"text":"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request","label":"negative"}
{"tweet_id":568105106647838720,"text":"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http:\/\/t.co\/lEdNoCdQee","label":"positive"}
{"tweet_id":568105220410105857,"text":"@united (2\/2) It suggests that if can't confirm cert at time of booking, I should assume that it may never clear. Didn't used to be that way","label":"negative"}
{"tweet_id":568105481018822656,"text":"@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb","label":"neutral"}
{"tweet_id":568105570215055360,"text":"@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?","label":"negative"}
{"tweet_id":568105722413649920,"text":"@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!","label":"negative"}
{"tweet_id":568105765442945024,"text":"@JetBlue loves to respond to positive tweets but they ignore problems w\/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful","label":"negative"}
{"tweet_id":568105844174397440,"text":"@SouthwestAir lemme come to #DestinationDragons \u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\u00ad this university student could use a break from all these books.","label":"neutral"}
{"tweet_id":568106054283882496,"text":"@USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho","label":"negative"}
{"tweet_id":568106704866582528,"text":"@SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?","label":"neutral"}
{"tweet_id":568106969812189184,"text":"@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers.","label":"negative"}
{"tweet_id":568107058605608960,"text":"@SouthwestAir Thank you.","label":"neutral"}
{"tweet_id":568107363195973633,"text":"@United Wonder why people hate dealing with airlines?  Ridiculous and inflexible \"policies\".  I need a phone number and a resolution.  Now.","label":"negative"}
{"tweet_id":568107407647207424,"text":"@JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason.","label":"negative"}
{"tweet_id":568107472260624384,"text":"@southwestair Great job celebrating #MardiGras2015 .  You own the industry . Another reason I'm nuts for you! http:\/\/t.co\/8WBzOrRn3C","label":"positive"}
{"tweet_id":568107551553794049,"text":"@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet","label":"negative"}
{"tweet_id":568107816923340800,"text":"@JetBlue you wanna help out? How about you reimburse the money you cause my band to lose.","label":"negative"}
{"tweet_id":568108100827217920,"text":"@SouthwestAir thank you kindly.","label":"positive"}
{"tweet_id":568108909480824832,"text":"@united How much is baggage check for International flights?","label":"neutral"}
{"tweet_id":568109565796958209,"text":"@united Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense.","label":"negative"}
{"tweet_id":568109963509415936,"text":"@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.","label":"negative"}
{"tweet_id":568110095646781440,"text":"5 hour delay = shortly?\u00e2\u20ac\u0153@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS\u00e2\u20ac\ufffd","label":"negative"}
{"tweet_id":568110197966643201,"text":"@USAirways \nAre you an incompetent airline every day, or just days that end in 'y'?","label":"negative"}
{"tweet_id":568110568097374208,"text":"@united please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can\u00e2\u20ac\u2122t get in touch with anyone locally. What to do?","label":"neutral"}
{"tweet_id":568111010856480768,"text":"@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.","label":"negative"}
{"tweet_id":568111178708336640,"text":"@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week","label":"negative"}
{"tweet_id":568111402084401152,"text":"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options","label":"negative"}
{"tweet_id":568111503812870144,"text":"@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http:\/\/t.co\/Cju102xP2k","label":"negative"}
{"tweet_id":568111588546375680,"text":"@SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife","label":"neutral"}
{"tweet_id":568112076549451776,"text":"@USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway","label":"negative"}
{"tweet_id":568112232208293889,"text":"@USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process?","label":"negative"}
{"tweet_id":568112578989137920,"text":"@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you","label":"negative"}
{"tweet_id":568113383242911744,"text":"@SouthwestAir thanks for the follow up.  I appreciate it.","label":"positive"}
{"tweet_id":568113601480757248,"text":"@USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to.  The airport has more room and you know.. food!","label":"negative"}
{"tweet_id":568113981866446848,"text":"@USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck","label":"negative"}
{"tweet_id":568114394397147137,"text":"@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http:\/\/t.co\/1L9sCWPhph","label":"neutral"}
{"tweet_id":568115014139162625,"text":"@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days.  Please prove me wrong.","label":"negative"}
{"tweet_id":568115571788808192,"text":"@JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me","label":"negative"}
{"tweet_id":568115588024963072,"text":"@united 6 hour mechanical delay...killing me","label":"negative"}
{"tweet_id":568115611814858752,"text":"@USAirways would be more pleased if you reassess your business practices.  Goal should be to have passengers on plane as little as possible","label":"negative"}
{"tweet_id":568116088631791616,"text":"@JetBlue also. Emergency exit seats. 6'2\" and that's a huge win.","label":"positive"}
{"tweet_id":568116146899169280,"text":"@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to","label":"negative"}
{"tweet_id":568116534855503872,"text":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00e2\u0153\u0152\u00ef\u00b8\ufffd\u00e2\u0153\u0152\u00ef\u00b8\ufffd\u00e2\u0153\u0152\u00ef\u00b8\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd\u00f0\u0178\u2122\ufffd","label":"positive"}
{"tweet_id":568116768868159488,"text":"@USAirways would you consider honoring the original fare price if I were to try booking the ticket again?","label":"negative"}
{"tweet_id":568116895305617409,"text":"@USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase.","label":"negative"}
{"tweet_id":568116996761452544,"text":"@united a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.","label":"negative"}
{"tweet_id":568117667879628800,"text":"@united your overall experience of flying is not friendly","label":"negative"}
{"tweet_id":568118177537744897,"text":"@SouthwestAir go south everyone","label":"neutral"}
{"tweet_id":568118361701265408,"text":"@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!","label":"negative"}
{"tweet_id":568118442454355968,"text":"@JetBlue thanks!","label":"positive"}
{"tweet_id":568118452965085184,"text":"@united I am blown away by stellar #custserv !! Thank you <3 http:\/\/t.co\/JOrEScfb4x","label":"positive"}
{"tweet_id":568118981170606080,"text":"@united 16 days for one flight and 8 for the other (roundtrip).","label":"negative"}
{"tweet_id":568119831519739904,"text":"@scm1133 @USAirways we hate delays!! have you tried any of these?! http:\/\/t.co\/7STktJXAN1 (although we're not sure what a timbit is...)","label":"negative"}
{"tweet_id":568120102660341760,"text":"@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker","label":"positive"}
{"tweet_id":568121659988824064,"text":"@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http:\/\/t.co\/BApE6RuMNE","label":"negative"}
{"tweet_id":568121964444950529,"text":"@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http:\/\/t.co\/owMaXOyEhZ","label":"positive"}
{"tweet_id":568122064919527424,"text":"@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international","label":"negative"}
{"tweet_id":568122284474544128,"text":"@united canceling. bought a ticket for a friend but cant get the credit under my name","label":"neutral"}
{"tweet_id":568122440934658048,"text":"@JetBlue thank you :-)","label":"positive"}
{"tweet_id":568122723915862016,"text":"@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http:\/\/t.co\/jBmVVha63A","label":"neutral"}
{"tweet_id":568123010638483456,"text":"@USAirways Have him call me.  I cant wait to see if anything happens.  Your service really sucks.#usairwayssucks","label":"negative"}
{"tweet_id":568123089344733184,"text":"@JetBlue I sent you an email","label":"neutral"}
{"tweet_id":568123098546843648,"text":"@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?","label":"negative"}
{"tweet_id":568123193577177089,"text":"@USAirways my number is 214-725-1966.  CANT WAIT...LOL #usairsucks","label":"negative"}
{"tweet_id":568123268231602176,"text":"@united 2nd late flight today","label":"negative"}
{"tweet_id":568125472527097856,"text":"@SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons","label":"neutral"}
{"tweet_id":568126461477068800,"text":"@JetBlue I may not make my connection and need to find out my options, yet no one is here.","label":"negative"}
{"tweet_id":568126682336534529,"text":"@SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.","label":"neutral"}
{"tweet_id":568126722903814144,"text":"@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.","label":"negative"}
{"tweet_id":568127068287963136,"text":"@JetBlue nope. None to be found","label":"negative"}
{"tweet_id":568127465224323072,"text":"@united chase says no referral bonus. Thanks.","label":"neutral"}
{"tweet_id":568127477555441664,"text":"@USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck","label":"negative"}
{"tweet_id":568128069845848064,"text":"@SouthwestAir I don't have a conference number.  I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour","label":"negative"}
{"tweet_id":568128236649095168,"text":"@SouthwestAir how do i know that my information is not found on other people's account?  I can see someone else's reservation, rr # and trip","label":"negative"}
{"tweet_id":568128399035772928,"text":"@USAirways a $100 @Samsonite - totaled. Not happy. Not at all.","label":"negative"}
{"tweet_id":568128665801900032,"text":"@usairways would it kill you to let me know how many minutes I might be on hold?","label":"negative"}
{"tweet_id":568128753223794688,"text":"@usairways would it kill you to not let 3,000 miles expire","label":"negative"}
{"tweet_id":568129848910204929,"text":"@united Just had the worst experience ever flying with you","label":"negative"}
{"tweet_id":568129940371214336,"text":"@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?","label":"negative"}
{"tweet_id":568130367900798976,"text":"@SouthwestAir App Updated With #Passbook Support http:\/\/t.co\/WrWqrUblPs via @ubergizmo","label":"neutral"}
{"tweet_id":568130484934459392,"text":"@JetBlue 1951 BOS to ORD","label":"neutral"}
{"tweet_id":568130768788185088,"text":"@SouthwestAir #worstthingever 2days later our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere","label":"negative"}
{"tweet_id":568131853929947136,"text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/5t4FpCGREJ","label":"neutral"}
{"tweet_id":568132101729443841,"text":"@USAirways the only way to assist, is to actually answer the phone.","label":"negative"}
{"tweet_id":568132185741500416,"text":"@united Nice \"partners\" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http:\/\/t.co\/1AtEafnC6R","label":"negative"}
{"tweet_id":568132204712370178,"text":"@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(","label":"negative"}
{"tweet_id":568132209330098177,"text":"@SouthwestAir Times change, I guess. http:\/\/t.co\/osox9h7fWY","label":"neutral"}
{"tweet_id":568132619092795392,"text":"@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(","label":"negative"}
{"tweet_id":568132703738077185,"text":"@JetBlue Oh no! I thought it did. :(","label":"negative"}
{"tweet_id":568132912761208832,"text":"@JetBlue When I checked yesterday it looked like it did. Did something change?","label":"neutral"}
{"tweet_id":568132935037132800,"text":"@VirginAmerica Your back of seat entertainment system does not accept credit cards that  have an apostrophe in the surname. #apostrophefail","label":"negative"}
{"tweet_id":568133264168214528,"text":"@SouthwestAir 8FKQW is the conf #. Thanks for the reply","label":"neutral"}
{"tweet_id":568133754142793728,"text":"@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain","label":"negative"}
{"tweet_id":568134036239097856,"text":"@JetBlue Thank you for opening the conversation.  I hope you can make it right.","label":"neutral"}
{"tweet_id":568134171761065984,"text":"@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!","label":"negative"}
{"tweet_id":568134211493695488,"text":"@SouthwestAir @karajusto OK we will! Thank you!!!","label":"positive"}
{"tweet_id":568134273628155904,"text":"@USAirways really, so what does that mean??? #usairwayssucks","label":"negative"}
{"tweet_id":568134534857764864,"text":"@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks","label":"negative"}
{"tweet_id":568134930137550848,"text":"@USAirways 40 minutes to put my TSA number in\u00e2\u20ac\u00a6 40 mins\u00e2\u20ac\u00a6 and stop holding people hostage with requiring a dividends miles acct. @tsa","label":"negative"}
{"tweet_id":568134973728755712,"text":"@SouthwestAir @taylormdowns We share that value in common. :)","label":"positive"}
{"tweet_id":568135319876468736,"text":"Yes but I will nvr fly w\/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma","label":"negative"}
{"tweet_id":568135421445545984,"text":"@USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why","label":"negative"}
{"tweet_id":568135523530899456,"text":"@united flight 5431","label":"neutral"}
{"tweet_id":568136521502605312,"text":"@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http:\/\/t.co\/sKKewqhssG","label":"negative"}
{"tweet_id":568136806224379904,"text":"@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!","label":"positive"}
{"tweet_id":568137238267047936,"text":"@united all good! Next flight was a little delayed so it all worked \u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":568137238732771328,"text":"@JetBlue plans to offer direct flights from #JFK to #DaytonaBeach, #Florida starting next #February.\u00e2\u20ac\u00a6 http:\/\/t.co\/oYLlRZQU5m","label":"neutral"}
{"tweet_id":568137336095170560,"text":"@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges","label":"negative"}
{"tweet_id":568137557935960066,"text":"@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!","label":"positive"}
{"tweet_id":568138172133183488,"text":"@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour & a half? I'd like an answer.","label":"negative"}
{"tweet_id":568138663864852481,"text":"@USAirways so mad I can't even believe  you guys cancel my connecting flight after I leave the first stop, & give me a useless hotel voucher","label":"negative"}
{"tweet_id":568139150710296577,"text":"@JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http:\/\/t.co\/lZFGUTxIYN","label":"neutral"}
{"tweet_id":568139253194067968,"text":"@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off.","label":"negative"}
{"tweet_id":568139693574848513,"text":"@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service","label":"negative"}
{"tweet_id":568140010458894338,"text":"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!","label":"positive"}
{"tweet_id":568140092453179394,"text":"@VirginAmerica Giants and Virgin America. A match made in heaven.","label":"positive"}
{"tweet_id":568140221994250240,"text":"@USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend","label":"negative"}
{"tweet_id":568140468854198272,"text":"@USAirways I spent more on the room & transportation then I did the whole flight","label":"negative"}
{"tweet_id":568140506116571136,"text":"@united sweet, follow back and I'll get the dm off","label":"positive"}
{"tweet_id":568140628959358976,"text":"@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH","label":"positive"}
{"tweet_id":568140717198938112,"text":"@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1\/3)","label":"negative"}
{"tweet_id":568140724618686464,"text":"@JetBlue order @FARE (3\/3)","label":"neutral"}
{"tweet_id":568140850963881984,"text":"@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M).","label":"negative"}
{"tweet_id":568141111601926145,"text":"@SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearslater #maybeijustlost #whyyounoloveme","label":"neutral"}
{"tweet_id":568142966570807296,"text":"@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!","label":"negative"}
{"tweet_id":568144357230026752,"text":"@southwestair #ftw! \u00e2\u0153\u02c6\u00ef\u00b8\ufffd Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https:\/\/t.co\/mAvIgetbBw","label":"neutral"}
{"tweet_id":568144831496593408,"text":"@united now you've lost my bags too.  At least nobody has done anything to help out.  This is absurd.","label":"negative"}
{"tweet_id":568144894964994048,"text":"@united I did not, my mind was on getting to the next flight.","label":"negative"}
{"tweet_id":568145575452876800,"text":"@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats?  I'm in 1A btw.","label":"negative"}
{"tweet_id":568146952635854848,"text":"@JetBlue Statement on #Lufthansa Incentive Offer - Stockhouse http:\/\/t.co\/obF9jbPc6A","label":"neutral"}
{"tweet_id":568147319155073024,"text":"@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again","label":"negative"}
{"tweet_id":568147443151454208,"text":"@SouthwestAir if you guys fuck this up again  I will never forgive you","label":"negative"}
{"tweet_id":568148149610483712,"text":"@united, I booked our flights w\/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice","label":"negative"}
{"tweet_id":568148251569999873,"text":"@united still can't dm, it's LH7631 on 21\/2\/15","label":"negative"}
{"tweet_id":568148282762874881,"text":"@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to cancel my trip with my dad","label":"negative"}
{"tweet_id":568148294087479296,"text":"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found.","label":"negative"}
{"tweet_id":568148652352544769,"text":"@VirginAmerica all crap channels which is why I pay to watch UK tv","label":"negative"}
{"tweet_id":568149194654904320,"text":"@SouthwestAir love..luv the addition of the passbook option.","label":"positive"}
{"tweet_id":568149201466617856,"text":"@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.","label":"negative"}
{"tweet_id":568149287948967936,"text":"@SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it.","label":"neutral"}
{"tweet_id":568149600403660800,"text":"@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.","label":"positive"}
{"tweet_id":568149878095753216,"text":"@SouthwestAir I would but you need to follow me first ;-)","label":"neutral"}
{"tweet_id":568149912665198592,"text":"@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. \u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":568150866890522628,"text":"@USAirways strikes again...lost bags. And two of them. #theworst","label":"negative"}
{"tweet_id":568151138421207040,"text":"@USAirways stop canceling flights over and over and not provide any real help to your customers. #strandedinnashville","label":"negative"}
{"tweet_id":568151905165316097,"text":"@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.","label":"negative"}
{"tweet_id":568152035767554048,"text":"@JetBlue I'd like to spread my grandpa's ashes in Naples, Italy he lived in the 50's while serving his 30+ yrs in the @USNavy #FlyItForward","label":"neutral"}
{"tweet_id":568152534507855872,"text":"@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome.","label":"positive"}
{"tweet_id":568152817656930305,"text":"@JetBlue @pilyoc dont talk about my friend @JetBlue like that. #thefutureisweird","label":"neutral"}
{"tweet_id":568152968257613824,"text":"@united thank you!","label":"positive"}
{"tweet_id":568153151636766721,"text":"@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer.","label":"negative"}
{"tweet_id":568153430776287233,"text":"@USAirways @DRVRugby  team is back home but luggage all wet and partly damaged - Not happy! #blizzard","label":"negative"}
{"tweet_id":568153578453524480,"text":"@SouthwestAir how come on mobile I can't proceed w\/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.","label":"neutral"}
{"tweet_id":568153823581216768,"text":"@JetBlue yes, but it hurt my feelings to walk by MINT. A fella can dream. #happy4them","label":"neutral"}
{"tweet_id":568154777739259907,"text":"@JetBlue this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better.","label":"neutral"}
{"tweet_id":568154805362950146,"text":"@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter.","label":"negative"}
{"tweet_id":568155289146363904,"text":"@united I will be stunned if my bags are in Hartford with me.  The ORD ground crew only had an hour to move my bags 200 yards","label":"negative"}
{"tweet_id":568155440267161600,"text":"@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!","label":"positive"}
{"tweet_id":568155450824216578,"text":"@united yes of course I have.  Is this how you treat customer with no recourse?","label":"negative"}
{"tweet_id":568155779225788416,"text":"@USAirways I have a flight in Saturday from MCI to CLT and there's heavy snow predicted in MCI. When will u allow for changes?","label":"neutral"}
{"tweet_id":568155933832044544,"text":"@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.","label":"positive"}
{"tweet_id":568155954484797442,"text":"@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow","label":"positive"}
{"tweet_id":568156002941415425,"text":"@USAirways You have canceled our flights 5 times over the past 3 days...and the experience has been the worst...never again...","label":"negative"}
{"tweet_id":568156641339805697,"text":"@united it's operated by united as it's a heathrow-Newark flight","label":"neutral"}
{"tweet_id":568156672365092864,"text":"@JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?","label":"negative"}
{"tweet_id":568156758025187329,"text":"@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.","label":"positive"}
{"tweet_id":568157049344937984,"text":"@united I had to change airports to actually get a flight out when my flight from FAY was cancelled twice. $180 taxi ride to RDU--reimburse?","label":"negative"}
{"tweet_id":568157451729526784,"text":"@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?","label":"negative"}
{"tweet_id":568157680696729600,"text":"@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.","label":"negative"}
{"tweet_id":568157733746294787,"text":"@SouthwestAir How do I stop getting credit card apps? I already have a card!","label":"negative"}
{"tweet_id":568157757406183424,"text":"@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.","label":"negative"}
{"tweet_id":568157856576475136,"text":"@USAirways thanks.","label":"positive"}
{"tweet_id":568157857151102976,"text":"@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!","label":"positive"}
{"tweet_id":568158427664527360,"text":"@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.","label":"negative"}
{"tweet_id":568158459553714176,"text":"@united sure but the plane is an hour late! Your ontime departure ship sailed away a long time back!","label":"negative"}
{"tweet_id":568158656522539008,"text":"@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened","label":"negative"}
{"tweet_id":568158732930191360,"text":"@JetBlue I can't pay 30 bucks xD","label":"neutral"}
{"tweet_id":568159085356384256,"text":"@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!","label":"negative"}
{"tweet_id":568159336104636417,"text":"@JetBlue Aw okay thanks","label":"positive"}
{"tweet_id":568159364550406144,"text":"@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.","label":"negative"}
{"tweet_id":568159483786084352,"text":"@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston?  Usair flight 2218 #US2218","label":"negative"}
{"tweet_id":568159614069444608,"text":"@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!","label":"negative"}
{"tweet_id":568159714737049601,"text":"@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk","label":"neutral"}
{"tweet_id":568160197367242752,"text":"@JetBlue can't change it. True blue points and I can't get to a phone","label":"negative"}
{"tweet_id":568161023091478530,"text":"@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!","label":"positive"}
{"tweet_id":568161313274404864,"text":"@SouthwestAir yall still fly in the cold right?","label":"neutral"}
{"tweet_id":568161493981794304,"text":"@JetBlue any chance you will by this summer?","label":"neutral"}
{"tweet_id":568161901089132544,"text":"@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back.  UA3466","label":"negative"}
{"tweet_id":568161997935607808,"text":"@USAirways you see now that is a lie.  They auto respond with insulting email. #sucks","label":"negative"}
{"tweet_id":568162061278011392,"text":"@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care","label":"negative"}
{"tweet_id":568162091175182336,"text":"@USAirways us2118\nMy wife in Boston says no snow right now.","label":"negative"}
{"tweet_id":568162290890964992,"text":"@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!","label":"positive"}
{"tweet_id":568162409837400064,"text":"@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.","label":"negative"}
{"tweet_id":568162505597566976,"text":"@JetBlue Any EMS window seats on 1099 tomorrow?","label":"neutral"}
{"tweet_id":568162673981943808,"text":"@USAirways started trying to reach a real person over an hour ago still no luck","label":"negative"}
{"tweet_id":568163524314144768,"text":"@USAirways no they dont.  I think I already said that.  No one responds.  Its an auto response.  Wait is this an auto response??????","label":"negative"}
{"tweet_id":568163907325599745,"text":"@USAirways Looking forward to some friends and family time in Arizona.","label":"neutral"}
{"tweet_id":568164059981307904,"text":"@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list","label":"positive"}
{"tweet_id":568164721406418945,"text":"@USAirways my flight was cancelled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485","label":"negative"}
{"tweet_id":568165339290169344,"text":"@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there.","label":"negative"}
{"tweet_id":568166027726434304,"text":"@united thank you! Love united!! Have 4 flights today!","label":"positive"}
{"tweet_id":568166099184783360,"text":"@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed.","label":"negative"}
{"tweet_id":568166195758829568,"text":"@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying","label":"negative"}
{"tweet_id":568166220706418688,"text":"@SouthwestAir Open more kiosks at \nAustin-Bergstrom. Three lanes to service a line of 50 people? Really?","label":"negative"}
{"tweet_id":568166268546748416,"text":"@USAirways ok thank you we were told ground delay due to snow.","label":"positive"}
{"tweet_id":568166478572204032,"text":"@USAirways to CLT from JFK nasty planes, dirty seats & floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile","label":"negative"}
{"tweet_id":568166479327313920,"text":"@JetBlue can you DM?","label":"neutral"}
{"tweet_id":568167917004718080,"text":"@JetBlue only w\/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason.","label":"negative"}
{"tweet_id":568168034394873857,"text":"@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz","label":"negative"}
{"tweet_id":568168505998229505,"text":"@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!","label":"negative"}
{"tweet_id":568169348721848322,"text":"@JetBlue Says #Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http:\/\/t.co\/VU7XSWJKiY","label":"neutral"}
{"tweet_id":568169379613032448,"text":"@SouthwestAir are bicycles that the 62\", 50lbs criteria free or bikes are automatically $75\/each way? The FAQ page isn't very clear to me.","label":"negative"}
{"tweet_id":568169732895051777,"text":"@USAirways Thanks. Suggestion: stop the promo messages after a bit and just run music & a msg that says \"call volume is high.\" #vrm","label":"neutral"}
{"tweet_id":568170198433460224,"text":"@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?","label":"negative"}
{"tweet_id":568170405552205824,"text":"@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...","label":"negative"}
{"tweet_id":568170564289867776,"text":"@united 4 different departure \/ arrival updates for UA304??? In 1hr. Please!","label":"negative"}
{"tweet_id":568170794670551040,"text":"@USAirways your app sucks balls compared to @AmericanAir","label":"negative"}
{"tweet_id":568170929639059456,"text":"@SouthwestAir awesome. thank you!","label":"positive"}
{"tweet_id":568171002208886784,"text":"@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! \u00f0\u0178\u2019\u2122","label":"positive"}
{"tweet_id":568171144504872961,"text":"@USAirways Thanks for showing interest...3880 to Greenville, SC.","label":"negative"}
{"tweet_id":568171538324840449,"text":"@USAirways we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far","label":"positive"}
{"tweet_id":568172386903851008,"text":"@JetBlue just DMed. thanks so much for addressing this so quickly.","label":"positive"}
{"tweet_id":568172398161354752,"text":"@JetBlue #FlyingItForward I'd fly to Port au Prince, Haiti to help with the on-going earthquake relief efforts. Still lots to do there!","label":"neutral"}
{"tweet_id":568172839758630912,"text":"@USAirways  thanks! Now I just need to locate where my luggage is!","label":"negative"}
{"tweet_id":568173388663013377,"text":"@USAirways after 3 cancellations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic","label":"negative"}
{"tweet_id":568173435173482496,"text":"@SouthwestAir will do! #heart #flying","label":"neutral"}
{"tweet_id":568173585484771328,"text":"@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ...","label":"negative"}
{"tweet_id":568173724974878720,"text":"@USAirways ...these changes as well to later find out that the flight I was scheduled for isn't ready","label":"negative"}
{"tweet_id":568173937714028544,"text":"@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?","label":"negative"}
{"tweet_id":568173938292985858,"text":".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future","label":"positive"}
{"tweet_id":568174139531513856,"text":"@united Will have to try standby in Denver tonight or will have to cancel father son trip till next year. Thx for trying.","label":"positive"}
{"tweet_id":568174802059464705,"text":"@USAirways well this is about as worthless as your regular service.  A bunch of do nothings and idiots. #sucks","label":"negative"}
{"tweet_id":568174847450329088,"text":"@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys","label":"negative"}
{"tweet_id":568174911841177600,"text":"@SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.","label":"negative"}
{"tweet_id":568175282919739392,"text":"@usairways. Seriously, attendants go AWOL for 60 mins.   Now flight further delayed.   Don't lite a match either http:\/\/t.co\/mT8sPlm02v","label":"negative"}
{"tweet_id":568175323470290944,"text":"@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything","label":"positive"}
{"tweet_id":568176078595985408,"text":"@united   sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to....","label":"negative"}
{"tweet_id":568176138574372864,"text":"@JetBlue I'd go to Portsmouth, NH to take care of my friend's son while she takes her daughter to Boston for surgery.  #flyingitforward","label":"neutral"}
{"tweet_id":568176390325075968,"text":"@JetBlue glad u happy I have my bag but as a traveler I entrusted u w\/ my property & u return it damaged & that's the best answer u have?","label":"negative"}
{"tweet_id":568176902801735680,"text":"@united thanks I'll fill out the form that no one reads or responds to.","label":"negative"}
{"tweet_id":568176925845237760,"text":"@united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation.","label":"neutral"}
{"tweet_id":568177022712676353,"text":"@SouthwestAir snapchat, iMessage, instagram......","label":"neutral"}
{"tweet_id":568177152924860416,"text":"@JetBlue to allow payment by #Apple Pay - Patriarc http:\/\/t.co\/bdUaUZFhW2","label":"neutral"}
{"tweet_id":568177609281896449,"text":"@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport","label":"negative"}
{"tweet_id":568178151173562368,"text":"@SouthwestAir lost my sunglasses & case on a flight 3933 last night - is there a lost & found?","label":"negative"}
{"tweet_id":568178355452792832,"text":"@SouthwestAir I dunno my travel information.. like what?","label":"neutral"}
{"tweet_id":568179392293281792,"text":"@JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.","label":"neutral"}
{"tweet_id":568179570651709441,"text":"@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you","label":"negative"}
{"tweet_id":568179591480811521,"text":"@united thanks! Makes sense. Just annoying that it can't be determined better.","label":"negative"}
{"tweet_id":568180710252646400,"text":"@SouthwestAir that's why I fly y'all, that personalized service","label":"positive"}
{"tweet_id":568180768804978688,"text":"@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http:\/\/t.co\/LoLuWfCi11","label":"negative"}
{"tweet_id":568180799838801920,"text":"@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)","label":"positive"}
{"tweet_id":568180868126150656,"text":"@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons","label":"positive"}
{"tweet_id":568180869120135169,"text":"@USAirways My last flight was cancelled and I'm very disappointed.","label":"negative"}
{"tweet_id":568180928746369027,"text":"@SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why","label":"negative"}
{"tweet_id":568181167054196736,"text":"@united took this one just for you. Not a window. Also not fun if you get motion sick. http:\/\/t.co\/m81rV0blxs","label":"negative"}
{"tweet_id":568181747357229057,"text":"@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you \"hope\" they can find another flight. That's very considerate of you.","label":"negative"}
{"tweet_id":568181761114546176,"text":"@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim","label":"negative"}
{"tweet_id":568181877560852481,"text":"@SouthwestAir just DMed you guys!!! \u00f0\u0178\u02dc\ufffd\u00f0\u0178\u02dc\ufffd\u00f0\u0178\u02dc\ufffd\u00f0\u0178\u02dc\ufffd","label":"neutral"}
{"tweet_id":568182492055912449,"text":"@SouthwestAir do you have any info about when #DestinationDragons winners will be announced? me & my best friend are hoping to win. thanks!","label":"neutral"}
{"tweet_id":568182544124014592,"text":"@JetBlue I am heading to JFK now just on principle alone to deal w my lost & damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail","label":"negative"}
{"tweet_id":568183137467043840,"text":"@SouthwestAir thx - fingers crossed they are found.","label":"positive"}
{"tweet_id":568183502161743873,"text":"@united Tks for reply. PSP employees blamed late departure on POTUS when main reasons were DVR flt late & insufficient ground crew to handle","label":"negative"}
{"tweet_id":568183509577125888,"text":"@united 1 hour since boarding began and we're still sitting at the gate.  #UA507","label":"negative"}
{"tweet_id":568183699658944512,"text":"@united the supervisor on situation- Stacey took all our details-no claim number given to us","label":"negative"}
{"tweet_id":568183785558310914,"text":"@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.","label":"positive"}
{"tweet_id":568184857538498560,"text":"@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required","label":"negative"}
{"tweet_id":568184886051389440,"text":"@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent later flight. Did I hurt you?","label":"negative"}
{"tweet_id":568185092163678208,"text":"@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool","label":"negative"}
{"tweet_id":568185323668291584,"text":"@united correct date is 2\/11\/15!","label":"negative"}
{"tweet_id":568185339245756416,"text":"@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help","label":"negative"}
{"tweet_id":568185352441212929,"text":"@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga.  Not good","label":"negative"}
{"tweet_id":568186047659507712,"text":"@united, Understandable. I did try booking several times for 2 passengers & got the messages I mentioned before. As for the agents price???","label":"neutral"}
{"tweet_id":568186071114252288,"text":"@united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!","label":"positive"}
{"tweet_id":568186573965172736,"text":"@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...","label":"negative"}
{"tweet_id":568187334111289344,"text":"@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.","label":"positive"}
{"tweet_id":568187725834289152,"text":"@SouthwestAir Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You!","label":"neutral"}
{"tweet_id":568188203397574656,"text":"@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.","label":"positive"}
{"tweet_id":568188243713372161,"text":"@USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks","label":"negative"}
{"tweet_id":568188639412400128,"text":"@JetBlue my daughter's college game in Denver.  Only one set of parents will be there \u00f0\u0178\u02dc\u00a2\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u02dc\u00a2","label":"neutral"}
{"tweet_id":568188732806963201,"text":"@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.","label":"negative"}
{"tweet_id":568189372362674176,"text":"@USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back later = MAJOR FAIL","label":"negative"}
{"tweet_id":568189481590886400,"text":"@SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!","label":"negative"}
{"tweet_id":568189945308786688,"text":"@JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!","label":"neutral"}
{"tweet_id":568189949415170048,"text":"@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am","label":"negative"}
{"tweet_id":568190250377461760,"text":"YO! @InternJohnRadio @mrerickv  give @SouthwestAir their plane back.  They're mad & threatening to take away my Companion Pass. #Luv","label":"neutral"}
{"tweet_id":568190725319311360,"text":"@united gotta love giving up 1st class upgrade b\/c flight delayed, to get another flight (also delayed) just to ensure I make my connection.","label":"negative"}
{"tweet_id":568190857263915008,"text":"@JetBlue I'd go to Australia to enjoy the land down under! Always been on my bucket list! #FlyingItForward","label":"neutral"}
{"tweet_id":568191336764948480,"text":"@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w\/o explanation. http:\/\/t.co\/KvfwajVViD","label":"negative"}
{"tweet_id":568191963838746624,"text":"@united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?","label":"neutral"}
{"tweet_id":568192024026996736,"text":"@united I just sent a long note with some suggestions. Thanks for getting back to me.","label":"neutral"}
{"tweet_id":568192038040006656,"text":"@SouthwestAir when will dates to fly go past August 7 2015?","label":"neutral"}
{"tweet_id":568192252792541184,"text":"@JetBlue Airways Corporation Price Target Update - Stafford Daily http:\/\/t.co\/vQmdmZaFUJ","label":"neutral"}
{"tweet_id":568192271453188096,"text":"@USAirways I don't think I've ever had a us airways flight that went smoothly.","label":"negative"}
{"tweet_id":568192567348604928,"text":"@united why does it cost $547 to change the city of origin when the same flight on http:\/\/t.co\/8FMZZOltv9 costs $165 #customerservicefail","label":"negative"}
{"tweet_id":568193116437483520,"text":"@VirginAmerica you should have 39 dollar LAX-Las fares!!!","label":"neutral"}
{"tweet_id":568193347216474112,"text":"@SouthwestAir doesn't even have gluten free peanuts. whyyy me??","label":"negative"}
{"tweet_id":568193698284118016,"text":"@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.","label":"negative"}
{"tweet_id":568194265022648320,"text":"@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.","label":"negative"}
{"tweet_id":568194475077570560,"text":"@USAirways my TSA precheck isn't showing up on my boarding pass for my flight tomorrow...help!? #USAirways #TSAPreCheck","label":"neutral"}
{"tweet_id":568194744574214144,"text":"@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787.","label":"neutral"}
{"tweet_id":568194770524221440,"text":"@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.","label":"negative"}
{"tweet_id":568195829238005760,"text":"@united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded.","label":"negative"}
{"tweet_id":568196066430083074,"text":"@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm.","label":"negative"}
{"tweet_id":568196117147463680,"text":"@JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option","label":"negative"}
{"tweet_id":568196150718824448,"text":"@JetBlue he's sch for 530 tmw on AA. would love to find him an earlier one with yall if possible. He's in FLL","label":"neutral"}
{"tweet_id":568196466503770112,"text":"@JetBlue the big board says we aren't leaving until after 8:30 \u00f0\u0178\u02dc\u00a9","label":"negative"}
{"tweet_id":568197789655515136,"text":"@JetBlue 6am Austin to JFK","label":"neutral"}
{"tweet_id":568198336651649027,"text":"@JetBlue I'll pass along the advice. You guys rock!!","label":"positive"}
{"tweet_id":568198349393768448,"text":"@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.","label":"positive"}
{"tweet_id":568198843034169344,"text":"@SouthwestAir Yay! And are dependents with ID (wife children) eligible to use this discount too? How do you use it over the phone\/inperson?","label":"neutral"}
{"tweet_id":568199101981937665,"text":"@JetBlue They did not have any & asked if I wanted tea. How do you have tea&not coffee? I'm a gold on United & coffee I nvr think 2x about","label":"negative"}
{"tweet_id":568199550084591616,"text":"@JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http:\/\/t.co\/oFW4A8b5WS","label":"neutral"}
{"tweet_id":568199678896037890,"text":"@USAirways Finally back on board.  Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier","label":"negative"}
{"tweet_id":568200350697717760,"text":"@USAirways you run a piece of shit airline!!  Thanks for ruining AA","label":"negative"}
{"tweet_id":568200934507057152,"text":"@JetBlue Thx for the pointer, but Im good with the big monitor.  Any advice on who I should pick to come our of the Western Conf (NBA)?","label":"neutral"}
{"tweet_id":568201125012353024,"text":"@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta","label":"negative"}
{"tweet_id":568202174917976064,"text":"@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!","label":"negative"}
{"tweet_id":568202255205335041,"text":"@USAirways if you could have ran your USExpress\/PSA worth a damn I wouldn't be stuck in horrible CLT now.","label":"negative"}
{"tweet_id":568202590032236544,"text":"@JetBlue Headphone jack not working on my flight.","label":"negative"}
{"tweet_id":568202940839800832,"text":"@SouthwestAir One heck of an airline http:\/\/t.co\/CyoOnZfTdC","label":"positive"}
{"tweet_id":568203124760055808,"text":"@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated","label":"negative"}
{"tweet_id":568203327965696002,"text":"@JetBlue client is asking if kids need their own email addresses to get TB acct. Is this true?","label":"neutral"}
{"tweet_id":568203369053077505,"text":"@united My feedback and concerns via your site aren\u00e2\u20ac\u2122t going to improve my poor airport experiences.","label":"negative"}
{"tweet_id":568203438099529728,"text":"@JetBlue Flight is 100% full.","label":"negative"}
{"tweet_id":568203709802532864,"text":"@JetBlue C'mon now. My flight's delayed annnnnd you can't give me a pick?!? I'm about to tweet at @united or @Delta .......","label":"negative"}
{"tweet_id":568203785996263424,"text":"@united it's kinda funny. No worries.","label":"positive"}
{"tweet_id":568203839242764288,"text":"@united \nI will admit, you've been rather good to me over the years.\nYou've still got me hooked.\n(for now!)\nPeace.","label":"positive"}
{"tweet_id":568204138091307008,"text":"@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?","label":"negative"}
{"tweet_id":568204182676578304,"text":"@united I knew I should've flew @VirginAmerica lol","label":"negative"}
{"tweet_id":568204231271796736,"text":"@united landing in anchorage, then on our way to fairbanks! http:\/\/t.co\/FjkvQMbmaS","label":"positive"}
{"tweet_id":568204616594165760,"text":"@JetBlue I don't think I'll be testing those waters out on my own dime again.","label":"negative"}
{"tweet_id":568204705861652480,"text":"@jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet?","label":"negative"}
{"tweet_id":568205117368836096,"text":"@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.","label":"negative"}
{"tweet_id":568205359208230912,"text":"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)","label":"positive"}
{"tweet_id":568206092599218176,"text":"@united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?","label":"neutral"}
{"tweet_id":568206236081995776,"text":"@SouthwestAir #DestinationDragons Any word on winners of contest? Any chance for tix for the Provo DestinationDragons show? Fingers Crossed!","label":"neutral"}
{"tweet_id":568206350804770816,"text":"@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times.","label":"negative"}
{"tweet_id":568206455251144704,"text":"@JetBlue any good deals for March?! Looking to fly to Orlando!","label":"neutral"}
{"tweet_id":568206570540163072,"text":"@united plz don't advertise wifi if it's not gonna work thanks #worstflightever","label":"negative"}
{"tweet_id":568207206023360512,"text":"@JetBlue  anywhere... away from this snow globe to warmth sand and palm trees..","label":"neutral"}
{"tweet_id":568207228412542976,"text":"@JetBlue why is the buffalo flight so late?","label":"negative"}
{"tweet_id":568207527067783168,"text":"@JetBlue This is how you have me feeling.... http:\/\/t.co\/esUu0hiAjM","label":"negative"}
{"tweet_id":568207908057567232,"text":"@united what happened to flight status map? It was so cool..","label":"neutral"}
{"tweet_id":568208413286477825,"text":"@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.","label":"negative"}
{"tweet_id":568208666035417088,"text":"@JetBlue I have many allergies and want to know if I can bring an 8oz. bottle of Benadryl on the flight along with my 2 epipens?","label":"neutral"}
{"tweet_id":568208831030943744,"text":"@JetBlue third JetBlue flight in less than a week. All late not for weather.  Reliability going downhill.","label":"negative"}
{"tweet_id":568209028188233728,"text":".@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I\u00e2\u20ac\u2122m still road tripping on Feb 27\u00e2\u20ac\u00a6","label":"neutral"}
{"tweet_id":568209150410248192,"text":"Currently on @JetBlue, my new robotic love-doll. Reminded heavily of @pattonoswalt's bit about them-hence an excuse to say \"huxleyesque.\"","label":"neutral"}
{"tweet_id":568209287517835265,"text":"It really is nice, though. The snack fridge\u00e2\u20ac\u00a6that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue","label":"positive"}
{"tweet_id":568209603332214784,"text":"@SouthwestAir filing it now. Thank you for your response.","label":"positive"}
{"tweet_id":568210087212388353,"text":"@SouthwestAir @Imaginedragons any info on #DestinationDragons ?? me & @sammi_jon3s need to know..","label":"neutral"}
{"tweet_id":568210310663835648,"text":"@JetBlue To DC this summer and help local youth get ready to return to school with math refresher courses. #FlyItForward","label":"neutral"}
{"tweet_id":568210512405790720,"text":"@USAirways The captain turned off the seat belt sign so people can get up and walk around.  That's not good.","label":"negative"}
{"tweet_id":568210743390117888,"text":"@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where...","label":"negative"}
{"tweet_id":568210978447323136,"text":"@united no worries, I think it\u00e2\u20ac\u2122s under control. (the emails are keeping me informed)","label":"neutral"}
{"tweet_id":568211021497638912,"text":"@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.","label":"negative"}
{"tweet_id":568211517398786048,"text":"@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?","label":"negative"}
{"tweet_id":568211739059326976,"text":"@SouthwestAir thanks so much for making my night \u00f0\u0178\u02dc\u20ac cannot wait for my trip next week! http:\/\/t.co\/NbZ45jCd1r","label":"positive"}
{"tweet_id":568211991757770752,"text":"@JetBlue Why doesn't your \"Best Fare Finder\" work?","label":"negative"}
{"tweet_id":568212521657737216,"text":"@united hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?","label":"neutral"}
{"tweet_id":568212538778906624,"text":"@JetBlue I put it my \"to\" and \"from\" airports, click update and it tells me to put in my \"to\" and \"from\" airports.","label":"negative"}
{"tweet_id":568212893012860928,"text":"@SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight","label":"negative"}
{"tweet_id":568213658117005314,"text":"@JetBlue thanks. I appreciate your prompt response.","label":"positive"}
{"tweet_id":568213769098108928,"text":"@JetBlue wow you guys answer people wow you care I love jet blue","label":"positive"}
{"tweet_id":568213769798578176,"text":"@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.","label":"negative"}
{"tweet_id":568213785426726912,"text":"@united I mean is there a real live person somewhere I can go and speak to at Newark post security?","label":"negative"}
{"tweet_id":568214091229224960,"text":"@JetBlue ANYWHERE!! http:\/\/t.co\/FeFHPmFPlE","label":"neutral"}
{"tweet_id":568214100578324480,"text":"@USAirways delayed 2 days for weather and on top I got yelled at for being late when I was not notified of the time change #WellDone","label":"negative"}
{"tweet_id":568214147025870848,"text":"@JetBlue I would go anywhere JetBlue goes.","label":"positive"}
{"tweet_id":568214796514004992,"text":"@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)","label":"positive"}
{"tweet_id":568215031608815617,"text":"@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!","label":"positive"}
{"tweet_id":568215093596573696,"text":"@Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse","label":"negative"}
{"tweet_id":568215154569166848,"text":"@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!","label":"positive"}
{"tweet_id":568215213620637696,"text":"@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon","label":"positive"}
{"tweet_id":568216196132302848,"text":"@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.","label":"negative"}
{"tweet_id":568216286561374208,"text":"@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!","label":"negative"}
{"tweet_id":568216414957408256,"text":"@SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out","label":"negative"}
{"tweet_id":568216861550239744,"text":"@JetBlue works with Google #chrome but not Internet Explorer.","label":"neutral"}
{"tweet_id":568217301243133952,"text":"@united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http:\/\/t.co\/RvCDA2nnme","label":"neutral"}
{"tweet_id":568217304259010560,"text":"@united Flight 280","label":"neutral"}
{"tweet_id":568217681838641152,"text":"@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout","label":"positive"}
{"tweet_id":568217863611404288,"text":"@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating","label":"negative"}
{"tweet_id":568218462281183232,"text":"@JetBlue sure thing!","label":"neutral"}
{"tweet_id":568218559278661632,"text":"@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?","label":"neutral"}
{"tweet_id":568218884060241920,"text":"@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here","label":"negative"}
{"tweet_id":568218962833461248,"text":"@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!!   Let me out of here!","label":"negative"}
{"tweet_id":568219452929662976,"text":"@JetBlue @T5Sparrow Love it. They're cute","label":"positive"}
{"tweet_id":568220131819720705,"text":"@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http:\/\/t.co\/F6COpX1Fvj","label":"negative"}
{"tweet_id":568220169803325440,"text":"@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay.","label":"negative"}
{"tweet_id":568220625648672768,"text":"@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min cancelled flights. #Done","label":"negative"}
{"tweet_id":568221167288344577,"text":"@united Thanks, I will!","label":"positive"}
{"tweet_id":568221761898209280,"text":"@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything","label":"positive"}
{"tweet_id":568222976744824832,"text":"@SouthwestAir do you have all winners for @Imaginedragons #DestinationDragons","label":"neutral"}
{"tweet_id":568223380375076864,"text":"@USAirways finally rectified my flight situation! Thanks again","label":"positive"}
{"tweet_id":568223557806915585,"text":"@united Please stall flight 1535 out of ORD. I have to get to SNA tonight.","label":"negative"}
{"tweet_id":568223950926446593,"text":"@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenlater","label":"negative"}
{"tweet_id":568224469480833024,"text":"@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..","label":"negative"}
{"tweet_id":568224769872502784,"text":"@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE","label":"negative"}
{"tweet_id":568225322543538176,"text":"@SouthwestAir Looks like 'On February 19, 2015, we will open our schedule for sale through October 30, 2015' - know what time that will be?","label":"neutral"}
{"tweet_id":568225650760413184,"text":"@united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks","label":"neutral"}
{"tweet_id":568226940139782144,"text":"@United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!","label":"negative"}
{"tweet_id":568226977070632960,"text":"@USAirways Emailed them a week ago and still nothing...","label":"negative"}
{"tweet_id":568228052485812225,"text":"@JetBlue is yr site having trouble for mobile check in ?","label":"neutral"}
{"tweet_id":568228124263124992,"text":"@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!","label":"positive"}
{"tweet_id":568228257037856768,"text":"@united I'm asking if you can simplify the communications- thx","label":"negative"}
{"tweet_id":568228505160433665,"text":"@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.","label":"negative"}
{"tweet_id":568228614275260416,"text":"@USAirways attempting ckin for flight on 2\/19 all day, site unable to retrieve details.  Called twice and disconnected.","label":"negative"}
{"tweet_id":568228746697814016,"text":"@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far","label":"negative"}
{"tweet_id":568228749696577536,"text":"@united Very good flight, thank you!","label":"positive"}
{"tweet_id":568228761566642176,"text":"@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes","label":"positive"}
{"tweet_id":568229032652709888,"text":"@united Hopefully They will give me a feedback, bafore my flight...","label":"neutral"}
{"tweet_id":568229427286405121,"text":"@USAirways on Sunday! Can't wait! See you then","label":"positive"}
{"tweet_id":568230620595417088,"text":"@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it.","label":"neutral"}
{"tweet_id":568231586585550848,"text":"@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails","label":"positive"}
{"tweet_id":568231725970505728,"text":"@JetBlue The 13th Annual Martha's Vineyard African American Film Festival  August 10-15, 2015   Our attendees deserve a great flight to MV??","label":"positive"}
{"tweet_id":568231913040814080,"text":"@USAirways you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient.","label":"negative"}
{"tweet_id":568232493779824640,"text":"@southwestair Amazing view on the approach to LAX tonight. http:\/\/t.co\/a68d5fULmH","label":"positive"}
{"tweet_id":568232723170484224,"text":"@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail","label":"negative"}
{"tweet_id":568232942612447232,"text":"@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :)","label":"positive"}
{"tweet_id":568233193738018817,"text":"@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech","label":"negative"}
{"tweet_id":568233965800304640,"text":"@united okay - thanks for your help, JT! I appreciate your time!","label":"positive"}
{"tweet_id":568234162638999552,"text":"@USAirways landed safely everything worked out.","label":"positive"}
{"tweet_id":568234670166568960,"text":"@united yes I have","label":"negative"}
{"tweet_id":568236231374581760,"text":"@SouthwestAir you guys are so clever \u00f0\u0178\u02dc\u0192 http:\/\/t.co\/qn5odUGFqK","label":"positive"}
{"tweet_id":568236511524745216,"text":"@SouthwestAir flight canceled tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?","label":"negative"}
{"tweet_id":568237611208318976,"text":"@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!","label":"neutral"}
{"tweet_id":568237654606680064,"text":"@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http:\/\/t.co\/rBn7StUij1","label":"positive"}
{"tweet_id":568238379847921665,"text":"@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http:\/\/t.co\/TkVCMhbPim","label":"positive"}
{"tweet_id":568238793150611457,"text":"@SouthwestAir sat on a plane for 2+ hrs on 2\/15! Then we finally took off.. :(","label":"negative"}
{"tweet_id":568239036533497856,"text":"@VirginAmerica good to be home #texas #moodlighting http:\/\/t.co\/N3BVZTY3zI","label":"positive"}
{"tweet_id":568239189055176704,"text":"@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied","label":"negative"}
{"tweet_id":568239330168315905,"text":"@JetBlue it says it is now 9:58 you owe me","label":"negative"}
{"tweet_id":568239444500865025,"text":"@united Okay, thank you for your help :)","label":"positive"}
{"tweet_id":568240029413163008,"text":"@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!","label":"neutral"}
{"tweet_id":568240048384151554,"text":"@JetBlue I will! Thank you!","label":"positive"}
{"tweet_id":568240100934426624,"text":"\u00e2\u20ac\u0153@JetBlue: @KyleComer_ JetBlue related this time? ;)\u00e2\u20ac\ufffd no... But why won't school be canceled? it's very cold out","label":"neutral"}
{"tweet_id":568240338164252672,"text":"@JetBlue What happened w\/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time.","label":"negative"}
{"tweet_id":568240364315783168,"text":"@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!","label":"negative"}
{"tweet_id":568241382776635392,"text":"@JetBlue My mother had overheard a personnel ask the attendant if \"the passengers really knew what was going on\" and the attendant said no.","label":"negative"}
{"tweet_id":568241460279181312,"text":"@JetBlue can you tweet #closepwcs to get the word out?\u00f0\u0178\u02dc\u00a2","label":"negative"}
{"tweet_id":568241499831287808,"text":"@JetBlue If it was simply a minor mechanical, why would they say that?","label":"negative"}
{"tweet_id":568242359928037377,"text":"@USAirways no your not!","label":"negative"}
{"tweet_id":568243079003529216,"text":"@USAirways been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! It wasn't weather!!","label":"negative"}
{"tweet_id":568243964983308289,"text":"@united are you trying to break a world record for most delayed flights in a year?","label":"negative"}
{"tweet_id":568244094583107585,"text":"@USAirways My flight finally arrived in Charlotte.  They booked my luggage thru to lga but no room on flight for me.  What a mess","label":"negative"}
{"tweet_id":568244401308184576,"text":"@JetBlue Can you tell me which days you fly direct BUF - FLL and FLL - BUF?","label":"neutral"}
{"tweet_id":568244413031448577,"text":"@USAirways how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her","label":"negative"}
{"tweet_id":568244663154393088,"text":"@united you're missin the point! There was no \"weather\". You're lying! Seats was broken. But u claim \"weather\" to get out of hotels. Classy","label":"negative"}
{"tweet_id":568245360998658048,"text":"@VirginAmerica thank you","label":"positive"}
{"tweet_id":568245429491654656,"text":"@USAirways : i have been trying to reach dividend miles  to extend my ticket for last 3 days , 20 + calls and i get a message to call back","label":"negative"}
{"tweet_id":568246093856641024,"text":"@united you can't claim \"weather\" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't","label":"negative"}
{"tweet_id":568246340246999041,"text":"@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!","label":"positive"}
{"tweet_id":568246736222879744,"text":"@USAirways really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?!","label":"negative"}
{"tweet_id":568248102018285570,"text":"@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.","label":"negative"}
{"tweet_id":568248151368269824,"text":"@USAirways will I get the full amount credited to my account for US Airways credit?","label":"neutral"}
{"tweet_id":568248180057325568,"text":"@united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.","label":"neutral"}
{"tweet_id":568248245563969536,"text":"@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!","label":"positive"}
{"tweet_id":568248416418926594,"text":"@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!","label":"negative"}
{"tweet_id":568249132323770368,"text":"@united this is despicable I spoke to  many diff people & everyone is telling me something different I have a claim no. I need my bag now","label":"negative"}
{"tweet_id":568249367590768640,"text":"@united any chance you could look into my problem from earlier?","label":"neutral"}
{"tweet_id":568250065845944321,"text":"@united DCA-EWR Flight #4372","label":"neutral"}
{"tweet_id":568250159689113600,"text":"@united & I've been hung up on twice by your staff. So upset right now","label":"negative"}
{"tweet_id":568250452057427970,"text":"@united can you please stop cancelling your flights? I am trying to get home to take two exams tomorrow. You've cancelled 3 flights on me.","label":"negative"}
{"tweet_id":568250993776803840,"text":"@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly","label":"negative"}
{"tweet_id":568251373189349376,"text":"@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm","label":"positive"}
{"tweet_id":568252192592769025,"text":"@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5","label":"negative"}
{"tweet_id":568252787756302336,"text":"@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary","label":"negative"}
{"tweet_id":568252805036638209,"text":"@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...","label":"negative"}
{"tweet_id":568252909231738880,"text":"@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait.","label":"negative"}
{"tweet_id":568253266456395776,"text":"@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.","label":"negative"}
{"tweet_id":568253469129187328,"text":"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http:\/\/t.co\/Ox4w6KtsGI","label":"positive"}
{"tweet_id":568254094739148800,"text":"@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM","label":"negative"}
{"tweet_id":568254137676242945,"text":"@JetBlue Found someone to ask. No answers. Landed almost 40 minutes ago.","label":"negative"}
{"tweet_id":568255102567518208,"text":"@JetBlue Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today.","label":"negative"}
{"tweet_id":568255534941544448,"text":"\u00e2\u20ac\u0153@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.\u00e2\u20ac\ufffd sent","label":"neutral"}
{"tweet_id":568255924130983936,"text":"@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min","label":"negative"}
{"tweet_id":568256563829293056,"text":"@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation.","label":"negative"}
{"tweet_id":568257389402710016,"text":"@united ok thanks! Where are you counters located? And how late are they open?","label":"neutral"}
{"tweet_id":568258846235316225,"text":"@united nothing else from you ^GJ? Where is your customer service?","label":"negative"}
{"tweet_id":568258896038506496,"text":"Looking forward to using Passbook when I fly  @SouthwestAir in a few weeks!","label":"positive"}
{"tweet_id":568258906159501312,"text":"@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline","label":"negative"}
{"tweet_id":568259485413715969,"text":"@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help","label":"negative"}
{"tweet_id":568259593773518848,"text":"@united Want to make my day? :) Friend is Premier & I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?","label":"neutral"}
{"tweet_id":568259618884993024,"text":"@USAirways - done :)","label":"positive"}
{"tweet_id":568259835474677760,"text":"@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable","label":"negative"}
{"tweet_id":568260044896243712,"text":"@SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.","label":"negative"}
{"tweet_id":568260084230455296,"text":"@united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru","label":"negative"}
{"tweet_id":568260165759307776,"text":"@JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!","label":"positive"}
{"tweet_id":568261238444167170,"text":"@united it's not there we tried. It's already here in cancun just no one has delivered it","label":"negative"}
{"tweet_id":568262481698803712,"text":"@united we finally just arrive to Bogota, good but long flight!!","label":"neutral"}
{"tweet_id":568262694123339776,"text":"@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi","label":"negative"}
{"tweet_id":568262925833515008,"text":"@SouthwestAir inflight entertainment.  Tonight a Willie Nelson impersonator sang for the passengers #peanutsandtoons http:\/\/t.co\/kCDdOD7uFF","label":"neutral"}
{"tweet_id":568263079789608961,"text":"@united get a clue. I am a 1K\/2mm miler and that is the response you give?","label":"negative"}
{"tweet_id":568264441906618368,"text":"@united thanks","label":"neutral"}
{"tweet_id":568265552583479296,"text":"@VirginAmerica when are you flying to hawaii","label":"neutral"}
{"tweet_id":568266347450273793,"text":"@united flight to RSW tonight -me &  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!","label":"positive"}
{"tweet_id":568267732556255232,"text":"@SouthwestAir any chance I can get tix for @VelourLive @Imaginedragons? I have been tweeting since January 26 about it #DestinationDragons","label":"neutral"}
{"tweet_id":568268831228964864,"text":"@united I have submitted my complaint. I need to be compensated. How long will this take?","label":"negative"}
{"tweet_id":568269181394817024,"text":"@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?","label":"negative"}
{"tweet_id":568270132956409857,"text":"@united did I win :)","label":"positive"}
{"tweet_id":568270768989081600,"text":"I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae","label":"positive"}
{"tweet_id":568271522332192768,"text":"@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.","label":"negative"}
{"tweet_id":568271533782622209,"text":"@united @staralliance how can I book reward travel in August?? Everything is blacked out.","label":"negative"}
{"tweet_id":568272139075387392,"text":"@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways","label":"negative"}
{"tweet_id":568272244792631296,"text":"@united UA5029 from RIC, UA507 from ORD, & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels","label":"negative"}
{"tweet_id":568272688273174528,"text":"@united @staralliance the B gates are very far though","label":"negative"}
{"tweet_id":568272715519561728,"text":"@united - ok noted. All details will be DM'ed to you shortly.","label":"neutral"}
{"tweet_id":568272841780682752,"text":"@united flight...gotta make this connector","label":"neutral"}
{"tweet_id":568273152456810496,"text":"@JetBlue im flying with you from mi-boston and then icelandair to iceland, 8 hours between. can we check our bags all the way?","label":"neutral"}
{"tweet_id":568273514970501120,"text":"@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?","label":"negative"}
{"tweet_id":568274752864948224,"text":"@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz \u00f0\u0178\u02dc\u00b1\u00e2\ufffd\u00a4\u00ef\u00b8\ufffdim dying","label":"positive"}
{"tweet_id":568274949275824128,"text":"@USAirways Been dealing w\/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV","label":"negative"}
{"tweet_id":568275123037286400,"text":"@united followed & DM'd.","label":"neutral"}
{"tweet_id":568275380441726977,"text":"@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround","label":"negative"}
{"tweet_id":568275746516385793,"text":"@SouthwestAir I \u00e2\ufffd\u00a4\u00ef\u00b8\ufffd you! The only airline that understands us military families and our unpredictable changes. Pound it \u00f0\u0178\u2018\u0160","label":"positive"}
{"tweet_id":568276805972570112,"text":"@united I can't tell\/purchase through the website because they put us on a Lufthansa flight for the first leg.","label":"negative"}
{"tweet_id":568278231973044225,"text":"@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!","label":"positive"}
{"tweet_id":568278516309090304,"text":"@JetBlue could I get a free flight to Vegas since it's my bday\u00f0\u0178\u02dc\ufffd\u00e2\u02dc\u00ba\u00ef\u00b8\ufffd","label":"neutral"}
{"tweet_id":568278936561401856,"text":"@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines","label":"negative"}
{"tweet_id":568279415370735618,"text":"@JetBlue haha thanks Jetblue\u00f0\u0178\u2018\u0152\u00e2\u02dc\u00ba\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":568280611552681985,"text":"@united if guy on flight 1230 follows through on threat to sue because he couldn\u00e2\u20ac\u2122t carry on 3 bags, I will defend you for free.","label":"negative"}
{"tweet_id":568281546999754752,"text":"@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection","label":"neutral"}
{"tweet_id":568281771298521088,"text":"@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!","label":"positive"}
{"tweet_id":568281801480904704,"text":"@united will do. Thank you!","label":"neutral"}
{"tweet_id":568282656590282754,"text":"@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:","label":"negative"}
{"tweet_id":568282853240209408,"text":"@JetBlue Marks 15th Year With 'Bluemanity' Plane Design - http:\/\/t.co\/E5NaxBUe4s http:\/\/t.co\/KlxivnbCYh","label":"neutral"}
{"tweet_id":568284515728302080,"text":"@SouthwestAir I spoke to soon... My bag was lost.. :(","label":"negative"}
{"tweet_id":568284538914385920,"text":"@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account..  a long, incredibly frustrating day","label":"negative"}
{"tweet_id":568288672627318784,"text":"@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400\/ticket or Travelocity (2of2)","label":"negative"}
{"tweet_id":568290152151269377,"text":"@JetBlue unveils new 'Bluemanity' livery - USA TODAY http:\/\/t.co\/ueGgKN79zA","label":"neutral"}
{"tweet_id":568290894992039936,"text":"@united OMG THANK U\u00f0\u0178\u02dc\u00bb\u00f0\u0178\u02dc\u00bb\u00f0\u0178\u02dc\u00bb","label":"positive"}
{"tweet_id":568291966909181952,"text":"@united KOA-LAX should have fresh food service, right?","label":"neutral"}
{"tweet_id":568294699515187200,"text":"@SouthwestAir hilarious flight attendants on Vegas to Detroit tonight http:\/\/t.co\/nw7vx7DGMF","label":"neutral"}
{"tweet_id":568295728272900096,"text":"@united yes when I got to the gate I specifically asked if there where any other seats.  Very discouraging to walk past the crew. 37d","label":"negative"}
{"tweet_id":568298411163852800,"text":"@united this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.","label":"negative"}
{"tweet_id":568298659537915904,"text":"@united the best seats should be for paying customers and we should get to board first #badcustomerservice","label":"negative"}
{"tweet_id":568298773941755904,"text":"@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent.  130am","label":"negative"}
{"tweet_id":568299749121654784,"text":"@southwestair so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1\/2","label":"neutral"}
{"tweet_id":568299906466762752,"text":"@SouthwestAir Any chance the flight I just took can count for #3? I mean, I signed up with SW wifi in the air! 2\/2","label":"neutral"}
{"tweet_id":568303606710956032,"text":"@VirginAmerica omg omg\u00f0\u0178\u02dc\ufffd\u00f0\u0178\u02dc\ufffd nonstop Dallas to Austin on virgin\u00e2\u0153\u00a8\u00f0\u0178\u02dc\u00b1\u00e2\u0153\u02c6\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":568303933774532608,"text":"@united : Unhappy with United's service?\n\nRead Ralph Nader's open letter to UAL's CEO.\n\nLeave a comment or RT.\n\nhttp:\/\/t.co\/O0745APIau","label":"negative"}
{"tweet_id":568305064529408000,"text":"@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http:\/\/t.co\/sbEhi46bMk","label":"neutral"}
{"tweet_id":568307768551026688,"text":"@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http:\/\/t.co\/vw4P4T4tLh @TheNationalUAE","label":"neutral"}
{"tweet_id":568308149796474880,"text":"@SouthwestAir y'all the real MVP with these prices...","label":"positive"}
{"tweet_id":568308464985903104,"text":"@united ^GJ I will. You have to agree that 7+ hours late for arrival is unacceptable. I only hope and pray my bag is here.","label":"negative"}
{"tweet_id":568309328127655936,"text":"@united @UnitedFlyerHD @United_Airline N26902 Dreamliner leaves London Heathrow. @B787fans http:\/\/t.co\/aI0Yzwt8Za","label":"neutral"}
{"tweet_id":568319110779514880,"text":"@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!","label":"positive"}
{"tweet_id":568323479826771968,"text":"@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife","label":"negative"}
{"tweet_id":568335451741749248,"text":"@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http:\/\/t.co\/fTTfyFMvCO","label":"positive"}
{"tweet_id":568337096177528832,"text":"@united I filled out the form but I haven\u00e2\u20ac\u2122t received any sort of email confirmation that it\u00e2\u20ac\u2122s been received. Is that normal?","label":"neutral"}
{"tweet_id":568342540837105664,"text":"@united next day","label":"neutral"}
{"tweet_id":568349321634013184,"text":"@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http:\/\/t.co\/DCoBoKN7EE @TheNationalUAE","label":"neutral"}
{"tweet_id":568350913858965504,"text":"@united all goods, I'll call tomorrow, thanks.","label":"positive"}
{"tweet_id":568352134422511616,"text":"@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back later...","label":"negative"}
{"tweet_id":568354818344923136,"text":"@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now","label":"neutral"}
{"tweet_id":568355601144680448,"text":"@united I live abroad and am booking flights for when I come visit the states :(","label":"neutral"}
{"tweet_id":568356065428918272,"text":"@united @staralliance good.  Maybe that will make up for losing my medallion.  #ProbablyNot","label":"neutral"}
{"tweet_id":568356849189150721,"text":"@USAirways I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included","label":"neutral"}
{"tweet_id":568358096290111489,"text":"@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon","label":"positive"}
{"tweet_id":568360334609612801,"text":"@USAirways cardholder is flying.  We both have us airways and advantage cards which is more frustrating.","label":"negative"}
{"tweet_id":568360704652279809,"text":"@united aisle please","label":"neutral"}
{"tweet_id":568361346464497664,"text":"@USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA","label":"negative"}
{"tweet_id":568361830160175104,"text":"@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs","label":"positive"}
{"tweet_id":568364074427420672,"text":"@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?","label":"negative"}
{"tweet_id":568365652597014528,"text":"@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http:\/\/t.co\/h6cE3mWCqj","label":"negative"}
{"tweet_id":568371161484161025,"text":"@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it","label":"negative"}
{"tweet_id":568372335012679680,"text":"@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM","label":"neutral"}
{"tweet_id":568373623737556992,"text":"@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..","label":"neutral"}
{"tweet_id":568373807414714369,"text":"@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!","label":"negative"}
{"tweet_id":568374422136070144,"text":"@USAirways the gate agent said \"it's booked in full. Sorry\" I had a ticket with a 1st class seat. I will call customer service when I land.","label":"negative"}
{"tweet_id":568374502582816768,"text":"@united you board a 630a flight and then cancel it because it doesn't have a pilot?  Now I miss my meeting Atlanta because someone slept in?","label":"negative"}
{"tweet_id":568375354982842368,"text":"@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.","label":"negative"}
{"tweet_id":568378076955938816,"text":"@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff","label":"negative"}
{"tweet_id":568379326678368256,"text":"@united Thank you!! \u00f0\u0178\u02dc\u0160","label":"positive"}
{"tweet_id":568379591569629185,"text":"@JetBlue good morning sunshine! #TailfinThursday http:\/\/t.co\/Nc0ES6e4Lf","label":"positive"}
{"tweet_id":568380045431058432,"text":"@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.","label":"negative"}
{"tweet_id":568380749495164929,"text":"@JetBlue Gains Altitude, But SkyWest Hits Turbulence JBLU SKYW - Investor's Business Daily http:\/\/t.co\/P2HUM7lXUR","label":"neutral"}
{"tweet_id":568380876855353344,"text":"@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?","label":"negative"}
{"tweet_id":568380957012525057,"text":"@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!","label":"negative"}
{"tweet_id":568381535063306241,"text":"@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err \"no segment in this\"","label":"negative"}
{"tweet_id":568382290352590848,"text":"@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life.","label":"negative"}
{"tweet_id":568382780251480064,"text":"@JetBlue any concern about cancelled flights due to the cold weather in NJ Saturday am? Do you cancel at 0 degrees?","label":"neutral"}
{"tweet_id":568382790506389504,"text":"@USAirways I paid for my seat.  I expect to be able to use my full seat","label":"negative"}
{"tweet_id":568384143379156993,"text":"@USAirways it is the same passenger, just her maiden name ended up as last name through online booking.  Yes, understand non transferable","label":"negative"}
{"tweet_id":568385277514919937,"text":"@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member","label":"negative"}
{"tweet_id":568385676737167360,"text":"@JetBlue Thanks!","label":"positive"}
{"tweet_id":568385950486802432,"text":"@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 \u00f0\u0178\u02dc\u0153\u00f0\u0178\u02dc\u017d","label":"neutral"}
{"tweet_id":568386017037672448,"text":"@USAirways btw, not upset at usaiways, promise.","label":"neutral"}
{"tweet_id":568386094875738113,"text":"@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo late. Gonna miss the connection for @jabevan221 's 40th #GTH239","label":"negative"}
{"tweet_id":568386996525252609,"text":"@SouthwestAir how it feels on flight 4251 http:\/\/t.co\/JM8gQ1KGrF","label":"negative"}
{"tweet_id":568387111931527168,"text":"@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?","label":"negative"}
{"tweet_id":568387362239205376,"text":"@JetBlue flight 577  fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop","label":"negative"}
{"tweet_id":568387402810728448,"text":"@JetBlue hi. Just DM'd info","label":"neutral"}
{"tweet_id":568387549867036672,"text":"@USAirways just called reservations.  Cannot change just able to put note on res.  Problem is tsa...","label":"negative"}
{"tweet_id":568388037484220416,"text":"@USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem.","label":"neutral"}
{"tweet_id":568388502431395840,"text":"@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on","label":"negative"}
{"tweet_id":568388625689235456,"text":"@USAirways good ideas...she is traveling today...at airport.  Need to petition faa regarding silly 24 name change rule.","label":"neutral"}
{"tweet_id":568390014238916608,"text":"@united for a fee...","label":"neutral"}
{"tweet_id":568391084210036736,"text":"@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model.\nhttp:\/\/t.co\/96Sctomh29","label":"neutral"}
{"tweet_id":568391878871285760,"text":"@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https:\/\/t.co\/dFmvmiBH4x","label":"negative"}
{"tweet_id":568392783922372608,"text":"@VirginAmerica that doesn't look to fat to me! It looks yummy!","label":"positive"}
{"tweet_id":568394078817267712,"text":"@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!","label":"positive"}
{"tweet_id":568394432900431872,"text":"@USAirways lol thanks to you we had to switch to American http:\/\/t.co\/Sl6BDRXfN8","label":"negative"}
{"tweet_id":568394474243665920,"text":"@JetBlue when are you going to get wifi on your planes?","label":"neutral"}
{"tweet_id":568396209091702784,"text":".@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now.","label":"negative"}
{"tweet_id":568396913726382080,"text":"@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]","label":"negative"}
{"tweet_id":568397325820956672,"text":"@JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!","label":"positive"}
{"tweet_id":568398620686467072,"text":"@USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier","label":"neutral"}
{"tweet_id":568399913358221312,"text":"@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH","label":"negative"}
{"tweet_id":568403209766744064,"text":"@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol","label":"neutral"}
{"tweet_id":568403649753448448,"text":"@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott","label":"negative"}
{"tweet_id":568404564375969792,"text":"@SouthwestAir okay just signed up!","label":"neutral"}
{"tweet_id":568405095060099072,"text":"@united Thank you! Off to LA to do something very special.","label":"positive"}
{"tweet_id":568405950958333952,"text":"@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing","label":"negative"}
{"tweet_id":568406048777900032,"text":"@VirginAmerica had me at their safety video . . . http:\/\/t.co\/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd","label":"positive"}
{"tweet_id":568406334787457024,"text":"@united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help","label":"neutral"}
{"tweet_id":568408074161160192,"text":"@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email","label":"negative"}
{"tweet_id":568408653562294272,"text":"@united Thanks JT","label":"positive"}
{"tweet_id":568408759019524097,"text":"@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck","label":"negative"}
{"tweet_id":568411504497856512,"text":"@united Please consider letting flyers with no overhead bin items board\/deplane first (after first class). Make sense?","label":"negative"}
{"tweet_id":568411566233804802,"text":"@united I did not.  That's why I am VERY concerned.","label":"neutral"}
{"tweet_id":568411980542775296,"text":"@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this","label":"positive"}
{"tweet_id":568412546673352705,"text":"@united followed and messaged. Thanks so much for the help.","label":"positive"}
{"tweet_id":568412747324485632,"text":"@JetBlue  I would go back to Aruba. I flew out of JFK. #bestplanesever #bestflightever","label":"neutral"}
{"tweet_id":568413096940666881,"text":"@united fyi the site\/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir","label":"negative"}
{"tweet_id":568413198518329344,"text":"@JetBlue Thank you for the JetBlue Credit. Nice save :-)","label":"positive"}
{"tweet_id":568413365254488064,"text":"@SouthwestAir schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!","label":"neutral"}
{"tweet_id":568413673330331648,"text":"@SouthwestAir we're here at MCO. Thanks.","label":"positive"}
{"tweet_id":568413746726457344,"text":"@SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them  boarding passes.","label":"negative"}
{"tweet_id":568414700326797312,"text":"@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt","label":"negative"}
{"tweet_id":568416305101070336,"text":"@JetBlue is flight 51 on 4\/24\/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 \u00f0\u0178\u02dc\u00a2","label":"negative"}
{"tweet_id":568416493446270976,"text":"@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious","label":"negative"}
{"tweet_id":568416519073468416,"text":"@SouthwestAir aww thanks!! Other than that, love it!","label":"positive"}
{"tweet_id":568416873211015168,"text":"@JetBlue  Brazil to volunteer teaching english & spanish to Poor children so they have a skills to improve their chances of a better life.","label":"neutral"}
{"tweet_id":568417151176060929,"text":"@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless","label":"negative"}
{"tweet_id":568417260668379136,"text":"@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??","label":"negative"}
{"tweet_id":568417968230694912,"text":"@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat","label":"neutral"}
{"tweet_id":568418165853540352,"text":"@united rebooking would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead","label":"negative"}
{"tweet_id":568419711521841152,"text":"@united - watched the entire #UNCvsDUKE game on the Tarmac before canceling my flight because crew timed out, right before my 4hr flight....","label":"negative"}
{"tweet_id":568419991030087681,"text":"@JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http:\/\/t.co\/sTQY9V8256","label":"positive"}
{"tweet_id":568420497563598848,"text":"@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had","label":"negative"}
{"tweet_id":568421605132484608,"text":"@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.","label":"neutral"}
{"tweet_id":568421732157161472,"text":"@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?","label":"negative"}
{"tweet_id":568422177571258368,"text":"@USAirways My booked seat ended up being the last row which was labeled \"do no occupy\" had to play musical chairs for 30 mins. Unacceptable","label":"negative"}
{"tweet_id":568422454609219584,"text":"@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?","label":"negative"}
{"tweet_id":568422622922469376,"text":"@united @AmericanAir THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE\nhttp:\/\/t.co\/e1EOfthgAJ","label":"neutral"}
{"tweet_id":568422658494185472,"text":"@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit","label":"negative"}
{"tweet_id":568422817601097728,"text":"@united THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE\nhttp:\/\/t.co\/e1EOfthgAJ","label":"neutral"}
{"tweet_id":568423029371334656,"text":"@VirginAmerica, I submitted a status match request a while back and still haven\u00e2\u20ac\u2122t heard! I\u00e2\u20ac\u2122m flying on Monday. Can you look \/ accelerate?","label":"negative"}
{"tweet_id":568423278555086848,"text":"@JetBlue thank you!!","label":"positive"}
{"tweet_id":568423588077936640,"text":"@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being late. Great holz ahead. Cheers! \u00f0\u0178\u02dc\u20ac","label":"positive"}
{"tweet_id":568423848732991488,"text":"@USAirways that's it?!?!?","label":"negative"}
{"tweet_id":568424482764931072,"text":"@united message sent. Thank you!","label":"positive"}
{"tweet_id":568424596657078272,"text":"@united I\u00e2\u20ac\u2122ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?","label":"negative"}
{"tweet_id":568424725929701376,"text":"@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue","label":"positive"}
{"tweet_id":568425343452721152,"text":"@SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... \u00f0\u0178\u02dc\u0153","label":"positive"}
{"tweet_id":568425564282998785,"text":"@united I'll be calling soon but going tomorrow like it shows on the app is not a good option","label":"negative"}
{"tweet_id":568425737092513792,"text":"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!","label":"positive"}
{"tweet_id":568426007583170560,"text":"@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?","label":"positive"}
{"tweet_id":568426489055719425,"text":"@JetBlue tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport  22 hours before my flight  #RIPOFF #NoSupport","label":"negative"}
{"tweet_id":568426579874996224,"text":"@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!","label":"negative"}
{"tweet_id":568426849040261120,"text":"@united why do I have to request refund? Why charge twice in first place?","label":"negative"}
{"tweet_id":568426870963712000,"text":"@SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !","label":"neutral"}
{"tweet_id":568427853265571840,"text":"@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597","label":"positive"}
{"tweet_id":568427942382071810,"text":"@JetBlue if there is a \"processing error\" the  why do you send out full flight tickets and confirmations? #FlySouthwest","label":"negative"}
{"tweet_id":568428195193729025,"text":"@SouthwestAir My birthday is during #DestinationDragons could I get tix?? http:\/\/t.co\/07XhCacjax","label":"neutral"}
{"tweet_id":568428224813916160,"text":"@VirginAmerica I need a receipt for a flight change. Can you send one?","label":"neutral"}
{"tweet_id":568428263762214913,"text":"@USAirways our hold up now is the captain that was late...his bag doesn't fit.","label":"negative"}
{"tweet_id":568429062642929664,"text":"@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???","label":"neutral"}
{"tweet_id":568429136584286209,"text":"@SouthwestAir I've been a fan of imagine dragons since 2012 and they're my fave band and #DestinationDragons is during my bday can I get tix","label":"neutral"}
{"tweet_id":568429191546277888,"text":"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!","label":"positive"}
{"tweet_id":568429641699954688,"text":"@united any news?","label":"neutral"}
{"tweet_id":568429798604857344,"text":"@JetBlue claims w\/ customer protection they \"will notify customers of delays, cancellations and diversions.\" #NotTRUE http:\/\/t.co\/3oq1T4ohjl","label":"negative"}
{"tweet_id":568430087298801666,"text":"@JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http:\/\/t.co\/vYUAnh4Iqr","label":"negative"}
{"tweet_id":568430681367453696,"text":"@JetBlue I spent over an hour of my morning on hold w\/ your customer support. I want my confirmed flight to be taken care of","label":"negative"}
{"tweet_id":568430867447549952,"text":"@SouthwestAir Is there anyway to pay more to get priority boarding A 1-15?","label":"neutral"}
{"tweet_id":568430874049581058,"text":"@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid","label":"negative"}
{"tweet_id":568431007654924288,"text":"@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago","label":"negative"}
{"tweet_id":568431125502144512,"text":"@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen.","label":"negative"}
{"tweet_id":568431720707579904,"text":"@SouthwestAir adds new direct flights from #Columbus to Oakland & Boston starting August 2015 #cmh #oak #bos","label":"neutral"}
{"tweet_id":568431753272168448,"text":"@USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help!","label":"negative"}
{"tweet_id":568432117539065856,"text":"@VirginAmerica Anytime, sugafly.","label":"neutral"}
{"tweet_id":568432364717633536,"text":"@USAirways 502 M-phx Im still on The plane waiting And waiting","label":"negative"}
{"tweet_id":568432405482229760,"text":"@JetBlue you guys are lucky I love you","label":"positive"}
{"tweet_id":568432609866457088,"text":"@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting cancelled without any notice","label":"negative"}
{"tweet_id":568432638823772160,"text":"@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. \u00f0\u0178\u02dc\u2019\u00f0\u0178\u2018\u017d","label":"negative"}
{"tweet_id":568432918110064640,"text":"@united the flt TO ORD is correct.  Per my DM- it is the flight from ORD to CVG I was charged for incorrectly","label":"negative"}
{"tweet_id":568433145437138944,"text":"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport","label":"negative"}
{"tweet_id":568433493987844096,"text":"@united I did, and as I thought, nothing happened","label":"negative"}
{"tweet_id":568433610765815808,"text":"@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :\/","label":"negative"}
{"tweet_id":568433716206436353,"text":"@JetBlue tickets were confirmed and sent out. find out today that they cancelled our tickets months ago and never sent an email #jetblue","label":"negative"}
{"tweet_id":568433759919452160,"text":"@united Keep the flights cheap and early\/on time and you are good. Flew @AmericanAir  and cancelled my flight 4 times last month. United>","label":"positive"}
{"tweet_id":568433948126154752,"text":"@SouthwestAir Congratulations!","label":"positive"}
{"tweet_id":568434014672916480,"text":"@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback.","label":"negative"}
{"tweet_id":568434065067491328,"text":"@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that","label":"negative"}
{"tweet_id":568434301496381441,"text":"@JetBlue loves cancelling tickets and not telling their customers #flyunited","label":"negative"}
{"tweet_id":568434307989159936,"text":"@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?","label":"negative"}
{"tweet_id":568434482270707712,"text":"@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER","label":"positive"}
{"tweet_id":568434729684307970,"text":"@JetBlue not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?","label":"negative"}
{"tweet_id":568434790707277824,"text":"@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )","label":"positive"}
{"tweet_id":568434959226179585,"text":"@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http:\/\/t.co\/zf5wjgtXzT","label":"positive"}
{"tweet_id":568435244841500673,"text":"@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th","label":"neutral"}
{"tweet_id":568435290722975745,"text":"@united That doesn\u00e2\u20ac\u2122t make any sense. I\u00e2\u20ac\u2122ve been 1K for over 5 years, and you\u00e2\u20ac\u2122re making it harder to keep me loyal.","label":"negative"}
{"tweet_id":568435677190336512,"text":"@JetBlue i am here - what is your resolution?","label":"negative"}
{"tweet_id":568435938264625152,"text":"@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https:\/\/t.co\/lio6oCpTEQ","label":"neutral"}
{"tweet_id":568436010817712128,"text":"@USAirways yeah , I have been expecting The same for 3 hours","label":"negative"}
{"tweet_id":568436081303158784,"text":"@USAirways 1917. Thanks for the 5 hour layover in LA too\u00f0\u0178\u2018\ufffd Icing on the cake. At least your staff was courteous and helpful.. Not #unreal","label":"positive"}
{"tweet_id":568436693210173441,"text":"@SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight","label":"neutral"}
{"tweet_id":568436943131951104,"text":"@JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.","label":"neutral"}
{"tweet_id":568436966628261889,"text":"@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor","label":"negative"}
{"tweet_id":568437004045672448,"text":"@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!","label":"positive"}
{"tweet_id":568437028205035520,"text":"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w\/my son, infant\/toddler, U were great!","label":"positive"}
{"tweet_id":568437189694111744,"text":"@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.","label":"negative"}
{"tweet_id":568437285605257216,"text":"@JetBlue cancelling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold","label":"negative"}
{"tweet_id":568437415603507200,"text":"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.","label":"positive"}
{"tweet_id":568437450927955969,"text":"@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!","label":"positive"}
{"tweet_id":568438000843034624,"text":"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou","label":"positive"}
{"tweet_id":568438018572300289,"text":"@SouthwestAir Thank you for the prompt response. I will email later today.","label":"positive"}
{"tweet_id":568438094652956673,"text":"@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.","label":"negative"}
{"tweet_id":568438162369822720,"text":".@JetBlue @ZKatcher \u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201aOMG. Bored & read through this convo.. Seems like JetBlue is on point.","label":"negative"}
{"tweet_id":568438312177762304,"text":"@SouthwestAir oh my god thank you so much!!! I just sent you a DM","label":"positive"}
{"tweet_id":568438645591384064,"text":"@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System cancelled my tickets and kicked me out of 1st.","label":"negative"}
{"tweet_id":568438724708544514,"text":"@united @iamtedking http:\/\/t.co\/UCZzP9YpHk click lounges tab. Need to be flying on supported S\/A airline","label":"neutral"}
{"tweet_id":568438860390244353,"text":"@USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time","label":"negative"}
{"tweet_id":568438982301917184,"text":"@united really hoping to get some help here.  On my 5th attempt to get a resolution, and lost count of transfers.  help please! #mileageplus","label":"negative"}
{"tweet_id":568439661590396928,"text":"@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account","label":"negative"}
{"tweet_id":568439748047581184,"text":"@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.","label":"negative"}
{"tweet_id":568440058895863808,"text":"@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air","label":"negative"}
{"tweet_id":568440278853525504,"text":"@VirginAmerica I just did, how can I DM? Do u have to also add me?","label":"neutral"}
{"tweet_id":568440372206182400,"text":"@JetBlue - He cancelled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable","label":"negative"}
{"tweet_id":568440384897966080,"text":"@SouthwestAir listening center is open seating just like on their planes. #RaganDisney","label":"positive"}
{"tweet_id":568440527328120832,"text":"@SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-related glitches!  #custexp","label":"positive"}
{"tweet_id":568440587411726336,"text":"@SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO","label":"negative"}
{"tweet_id":568441576206286848,"text":"@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.","label":"positive"}
{"tweet_id":568441679503495169,"text":"@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter.  Last one onboard.","label":"positive"}
{"tweet_id":568442328794464256,"text":"@JetBlue Awesome, thanks! I'll give a call later today. Appreciate the help!","label":"positive"}
{"tweet_id":568442492569456640,"text":"@USAirways skys r sunny air is cold I can't wait to get to #CLT","label":"neutral"}
{"tweet_id":568442952176918528,"text":"@USAirways of course! \"Yeah, travel has gotten harder. Ask other passengers if they will switch\" it's not the fact, it's the attitude!","label":"negative"}
{"tweet_id":568442989258911745,"text":"@JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.","label":"negative"}
{"tweet_id":568443115415035904,"text":"@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!","label":"positive"}
{"tweet_id":568443870570278912,"text":"@USAirways another bad experience today.  Frozen pipes on 597.  Missing connection.","label":"negative"}
{"tweet_id":568443923485437952,"text":"@united #OrthoDoc on-call to in-flight! Glad to have been of service!","label":"positive"}
{"tweet_id":568444091836604416,"text":"@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!","label":"negative"}
{"tweet_id":568444203883204608,"text":"@USAirways  will be stuck in PHX overnight.  Service is getting worse.  Flying southwest from now on.","label":"negative"}
{"tweet_id":568444321113862145,"text":"@SouthwestAir @FortuneMagazine well deserved!","label":"positive"}
{"tweet_id":568444359391252480,"text":"@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying.","label":"negative"}
{"tweet_id":568444650903748609,"text":"@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. \u00f0\u0178\u2019\u2122 #lovejetblue #onlyblue #jetblueforever","label":"positive"}
{"tweet_id":568445415768477696,"text":"@SouthwestAir @FortuneMagazine Congrats!","label":"positive"}
{"tweet_id":568446450700558336,"text":"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!","label":"positive"}
{"tweet_id":568447131431931904,"text":"@SouthwestAir question all.  When will I receive my yearly bonus point accumulation? I think it's around now but not sure.  Thanks! :)","label":"neutral"}
{"tweet_id":568447216156692480,"text":"@VirginAmerica Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank","label":"negative"}
{"tweet_id":568448023845572608,"text":"@JetBlue yes he and all the princesses. Trying to get to the #glassslipperchallenge at WDW.","label":"neutral"}
{"tweet_id":568448077624770560,"text":"@SouthwestAir @FortuneMagazine Love SW forever\u00f0\u0178\u02dc\u0192\u00f0\u0178\u2019\u2022\u00f0\u0178\u02dc\ufffd\u00e2\u00a4\u00b4\u00e2\u00a4\u00b4","label":"positive"}
{"tweet_id":568448110256640000,"text":"@JetBlue thank you!","label":"positive"}
{"tweet_id":568448265441554432,"text":"@SouthwestAir RUDE gate agent. Wholly unacceptable to us & other passengers. Think this will be our last time on sw.","label":"negative"}
{"tweet_id":568448282239713280,"text":"@SouthwestAir, rude customer svc, won't accommodate an earlier flight w\/o $400 charge. US Mail takes priority over customers. #badservice","label":"negative"}
{"tweet_id":568448300325605377,"text":"@SouthwestAir Can someone rebook me? Please direct message me.","label":"neutral"}
{"tweet_id":568449164951953408,"text":"@united So far so good. Just stepped down in Denver. Next Stop Portland!","label":"positive"}
{"tweet_id":568449323895275520,"text":"@USAirways any updates on flight 1917 from Philly to LA?  Been sitting at gate for close to 2 hours","label":"negative"}
{"tweet_id":568449520645906432,"text":"@USAirways on the DL, send Ethan some new pants and some \"white revive\" laundry tabs. He's a great guy, good crew, he's just, err, single.","label":"positive"}
{"tweet_id":568449649951907840,"text":"@USAirways @CakeNDeath Question is will he and his lady behave...","label":"neutral"}
{"tweet_id":568450017649778688,"text":"@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.","label":"positive"}
{"tweet_id":568450262706167808,"text":"@united I got an email saying \"changes to my MileagePlus account are confirmed\" but I didn't make any changes. Help?","label":"negative"}
{"tweet_id":568450407204139008,"text":"@JetBlue Utah, I think. And thanks!","label":"positive"}
{"tweet_id":568450413365571584,"text":"@united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.","label":"neutral"}
{"tweet_id":568450642085171200,"text":"@united need to chat with an actual human ASAP!","label":"negative"}
{"tweet_id":568450643175866368,"text":"@SouthwestAir I already follow you and can't DM because u need to follow me back","label":"negative"}
{"tweet_id":568450710553174016,"text":"@united  Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv","label":"neutral"}
{"tweet_id":568451040397422593,"text":"@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee","label":"negative"}
{"tweet_id":568451138221166592,"text":"@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated","label":"negative"}
{"tweet_id":568451219477250048,"text":"@USAirways what's the issue with flight 4420 from jax being delayed tonight?","label":"negative"}
{"tweet_id":568451244009742336,"text":"@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice","label":"negative"}
{"tweet_id":568451468560187393,"text":"@VirginAmerica  booking last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys","label":"positive"}
{"tweet_id":568451849054851072,"text":"@USAirways #tbt every day.","label":"positive"}
{"tweet_id":568451916319096832,"text":"@SouthwestAir boarding passes now compatible with #iPhone #Passbook \nhttp:\/\/t.co\/1ESmMnIZEk","label":"neutral"}
{"tweet_id":568452051740413952,"text":"@SouthwestAir That would be great. Thank you! I'll send it over when you follow.","label":"positive"}
{"tweet_id":568452676452806656,"text":"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race \nhttp:\/\/t.co\/SfjDuahx9Z by @skift","label":"neutral"}
{"tweet_id":568453351479721986,"text":"@SouthwestAir, got \"duped\" w\/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w\/ availability. Shameful","label":"negative"}
{"tweet_id":568453988758233089,"text":"@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights","label":"positive"}
{"tweet_id":568454157478326272,"text":"@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...","label":"negative"}
{"tweet_id":568454161962049536,"text":"@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee","label":"negative"}
{"tweet_id":568454304488673280,"text":"@SouthwestAir ..just booked trip to Cancun...\u00e2\ufffd\u00a4\u00ef\u00b8\ufffd no baggage fees..but need to have more flight time options","label":"positive"}
{"tweet_id":568454321219596289,"text":"@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?","label":"negative"}
{"tweet_id":568454386617356291,"text":"@united Flight delayed 40 minutes in ORD because plane didn\u00e2\u20ac\u2122t have all the food. That should be fixed in the future. It\u00e2\u20ac\u2122s a dumb delay.","label":"negative"}
{"tweet_id":568454418141614080,"text":"@SouthwestAir wouldn't it be awesome for my first time flying to be #DestinationDragons?!","label":"neutral"}
{"tweet_id":568454606675529731,"text":"@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!","label":"positive"}
{"tweet_id":568454607040606208,"text":"@united I guess that's not the busiest route, so based on traffic\/fuel costs, regional jet is the decision, but still not great 4 travelers.","label":"negative"}
{"tweet_id":568454694756069376,"text":"@united @perfectomobile Definately not an award for employer of the year #united13","label":"neutral"}
{"tweet_id":568454986574602240,"text":"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!","label":"positive"}
{"tweet_id":568455524599132160,"text":"@USAirways 657. My daughter Candice and I are together with her baby.","label":"neutral"}
{"tweet_id":568456085536935936,"text":"@JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded","label":"negative"}
{"tweet_id":568456310972424192,"text":"@USAirways flight was full.  1 open middle seat.  Did not want to sit there.  What is your policy?","label":"neutral"}
{"tweet_id":568456334581981184,"text":"@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?","label":"negative"}
{"tweet_id":568456895515607040,"text":"@united Airlines is changing #mileageplus program March 1 http:\/\/t.co\/4ojE523PTw","label":"neutral"}
{"tweet_id":568457140894969856,"text":"@VirginAmerica delayed to10.30!!","label":"negative"}
{"tweet_id":568457483301339136,"text":"@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!","label":"negative"}
{"tweet_id":568457549973987328,"text":"@united whom can I call to discuss - as I was told that united has no phone contact with passengers  - this is absurd...","label":"negative"}
{"tweet_id":568457663123746816,"text":"@USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?","label":"negative"}
{"tweet_id":568457681855340544,"text":"@SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?","label":"negative"}
{"tweet_id":568457722909368320,"text":"@USAirways that's where we are now. Thank you.","label":"positive"}
{"tweet_id":568457761366781952,"text":"@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.","label":"negative"}
{"tweet_id":568457810066800640,"text":"@united Can i get a refund? I would like to book on a better airline.","label":"negative"}
{"tweet_id":568457955223453696,"text":"@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience","label":"negative"}
{"tweet_id":568458185071132672,"text":"@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds...  #Flight7","label":"negative"}
{"tweet_id":568458879220076545,"text":"@SouthwestAir is really stepping up their \"service\"\u00f0\u0178\ufffd\u00a9 http:\/\/t.co\/VQTyza6Mzu","label":"positive"}
{"tweet_id":568458999798108160,"text":"@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over","label":"negative"}
{"tweet_id":568459150444769281,"text":"@USAirways  Lilly M in SJU check in is fabulous!","label":"positive"}
{"tweet_id":568460037737324545,"text":"@united need assistance to change flight to get to an ailing parent..\nhave flight leaving Tuesday need to change ASAP to sooner #custserv","label":"neutral"}
{"tweet_id":568460100970668032,"text":"@USAirways 1917. Still sitting here. Feels badly handled.","label":"negative"}
{"tweet_id":568460278662193152,"text":"@united They inquire and then do nothing about it...pretend they\u00e2\u20ac\u2122re interested. Responded to your DM and no response back...","label":"negative"}
{"tweet_id":568460512553353216,"text":"@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. \u00f0\u0178\u02dc\u2030","label":"positive"}
{"tweet_id":568460539602608128,"text":"@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights.","label":"positive"}
{"tweet_id":568462177415372801,"text":"@united Yes ! :D (Y) From @therealaviation on Instagram :)","label":"positive"}
{"tweet_id":568462402875863041,"text":"@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.","label":"positive"}
{"tweet_id":568463331251634176,"text":"@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir","label":"positive"}
{"tweet_id":568463644503240704,"text":"@united  RES # 0167560070877     Fsqthg   Thanks","label":"neutral"}
{"tweet_id":568464076122279937,"text":"@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???","label":"negative"}
{"tweet_id":568464356687679488,"text":"@USAirways is this accurate? Safety guide shown no MP3 player usage during takeoff and landing. http:\/\/t.co\/Nvk3IrG4KP","label":"neutral"}
{"tweet_id":568464798926524417,"text":"@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline","label":"positive"}
{"tweet_id":568464940367007744,"text":"@SouthwestAir AMAZING c\/s today by SW thank you SO very much. This is the reason we fly you #southwest","label":"positive"}
{"tweet_id":568466370205237248,"text":"@united @perfectomobile huh?  I have sent 16 crash reports in Feb alone.  8 in one day.  Only app I have that consistently crashes.","label":"negative"}
{"tweet_id":568466550337875969,"text":"@SouthwestAir surprise surprise more delays. Seems to be the norm.  Broken down equipment.","label":"negative"}
{"tweet_id":568466642193104897,"text":"@SouthwestAir Report was filed but would like to support some active searching.  Feels pretty passive now.  Info on computer is precious.","label":"negative"}
{"tweet_id":568466673990307840,"text":"@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am","label":"negative"}
{"tweet_id":568466895554408448,"text":"@united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?","label":"neutral"}
{"tweet_id":568467055747313664,"text":"@SouthwestAir @BrittanyOBX11, keeping families apart w\/ your quirky, archaic policies. Any other airline accommodates in this situation.","label":"negative"}
{"tweet_id":568467286333513728,"text":"@JetBlue what's up w flt 4? Brothers fianc\u00c3\u00a9 sitting on board for 30mins w tech  issues.","label":"negative"}
{"tweet_id":568467880481665025,"text":"@USAirways I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp:\/\/t.co\/3fq3XElbOn","label":"neutral"}
{"tweet_id":568468054306193408,"text":"@united that would be great","label":"positive"}
{"tweet_id":568468409471492096,"text":"@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.","label":"positive"}
{"tweet_id":568468715819266048,"text":"@SouthwestAir yeehaw. You found us another plane.  Thx for listening to me vent.","label":"positive"}
{"tweet_id":568468724048646145,"text":"@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry","label":"negative"}
{"tweet_id":568468732441276416,"text":"@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp:\/\/t.co\/3fq3XElbOn","label":"neutral"}
{"tweet_id":568468959663489025,"text":"@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!","label":"positive"}
{"tweet_id":568469645843279872,"text":"@USAirways #success made flight , please thank the crew of 556 great time recovery","label":"positive"}
{"tweet_id":568469942711885825,"text":"@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp:\/\/t.co\/3fq3XElbOn","label":"negative"}
{"tweet_id":568470266793340929,"text":"@SouthwestAir  3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter","label":"negative"}
{"tweet_id":568470507433168896,"text":"@JetBlue Ever consider coming to Memphis?  Need some TrueBlue service and fares badly!!","label":"neutral"}
{"tweet_id":568471227418832896,"text":"@united no, I have a pricey Chase Mileage Plus CC.","label":"neutral"}
{"tweet_id":568471991889612800,"text":"@USAirways they finally answered. They were rude and didn't help me at all.","label":"negative"}
{"tweet_id":568472330097332225,"text":"@JetBlue I love you","label":"positive"}
{"tweet_id":568472719102234624,"text":"@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114","label":"neutral"}
{"tweet_id":568472775729516544,"text":"@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2\/28, we\u00e2\u20ac\u2122ll be tweeting from @AmericanAir.","label":"neutral"}
{"tweet_id":568472783354773504,"text":"@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline.","label":"negative"}
{"tweet_id":568472920466411520,"text":"\u00e2\u20ac\u0153@USAirways: Reminder: From 2\/28, we\u00e2\u20ac\u2122ll be tweeting from @AmericanAir. You should join us: http:\/\/t.co\/WBMHRl3bvl","label":"neutral"}
{"tweet_id":568473401544859648,"text":"@USAirways thanks","label":"positive"}
{"tweet_id":568473686178717696,"text":"@JetBlue Sent my suggestion and comments via the link provided..","label":"neutral"}
{"tweet_id":568473862083461121,"text":"@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?","label":"neutral"}
{"tweet_id":568474096058507264,"text":"@JetBlue Just looking to arrange for a nice flight from SEA to LA-ish and comparing the cost to something more direct from YVR.","label":"neutral"}
{"tweet_id":568474189818146816,"text":"@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :(","label":"negative"}
{"tweet_id":568474825989054464,"text":"THE END: RT @USAirways: Reminder: From 2\/28, we\u00e2\u20ac\u2122ll be tweeting from @AmericanAir. You should join us: http:\/\/t.co\/NBpCJCpEW9","label":"neutral"}
{"tweet_id":568474866753667072,"text":"@united I have been denied. Not sure how you charge $150 one way then $25 on way hime","label":"negative"}
{"tweet_id":568474931207352320,"text":"@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:)","label":"positive"}
{"tweet_id":568475010798637056,"text":"@JetBlue doesn't help if I have to fly on specific days","label":"negative"}
{"tweet_id":568475039680434176,"text":"@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated","label":"negative"}
{"tweet_id":568475305675001857,"text":"@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797","label":"negative"}
{"tweet_id":568475439460515840,"text":"@JetBlue flight attendant Wendi on Flt 127 on 2\/17, Newark to Orlando.  \u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":568475497275002880,"text":"@united you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet.","label":"negative"}
{"tweet_id":568476562376531969,"text":"@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO.  Just needs a cabaret singer.  Think about it!","label":"neutral"}
{"tweet_id":568478536715120640,"text":"@SouthwestAir following!! My bad.","label":"neutral"}
{"tweet_id":568478666868588545,"text":"@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!","label":"positive"}
{"tweet_id":568479399273758721,"text":"@SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!","label":"neutral"}
{"tweet_id":568479680229208064,"text":"@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!!","label":"negative"}
{"tweet_id":568480213123919874,"text":"@USAirways @americanair I feel sorry for AA","label":"negative"}
{"tweet_id":568480476803035137,"text":"@USAirways some people in line have been waiting 55 minutes for a customer service representative","label":"negative"}
{"tweet_id":568480653819453440,"text":"@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. \u00f0\u0178\u02dc\u2018","label":"negative"}
{"tweet_id":568480654347935745,"text":"@JetBlue Why would you charge money to transfer points to someone?","label":"negative"}
{"tweet_id":568481017876623360,"text":"@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another \"go-to\" airliner","label":"negative"}
{"tweet_id":568481836290220033,"text":"@USAirways over an hour now and still no one at the Yuma counter","label":"negative"}
{"tweet_id":568481985221537792,"text":"@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!","label":"positive"}
{"tweet_id":568481989776564224,"text":"@united no it weighed 45.5 and it was the only checked bag","label":"negative"}
{"tweet_id":568482168021917697,"text":"@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO \u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a","label":"neutral"}
{"tweet_id":568482353254928384,"text":"@united DM the conf # to you - did you receive it?","label":"neutral"}
{"tweet_id":568482785389899776,"text":"@JetBlue Pooling and gifting are completely different.  I shouldn't have to be charged $375 to send points.  Its disgusting.","label":"negative"}
{"tweet_id":568482803266031616,"text":"@SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons","label":"neutral"}
{"tweet_id":568482840750530560,"text":"@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around","label":"negative"}
{"tweet_id":568483386580439040,"text":"@SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons","label":"neutral"}
{"tweet_id":568483491819753472,"text":"Bruh \u00e2\u20ac\u0153@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":568483559532568576,"text":"@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored","label":"negative"}
{"tweet_id":568483591623208961,"text":"@VirginAmerica i would like help with some flights please.","label":"neutral"}
{"tweet_id":568484039499378690,"text":"@JetBlue Alternatives?  You have absolutely no respect for loyal customers.  8 years.  No more.  I'm done.","label":"negative"}
{"tweet_id":568484161356476416,"text":"@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.","label":"negative"}
{"tweet_id":568484603658420224,"text":"@united I sent you a dm hours ago","label":"negative"}
{"tweet_id":568484677868265473,"text":"@SouthwestAir Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights.","label":"neutral"}
{"tweet_id":568484777336172546,"text":"@united we followed the baggage rules on your website and was still charges $150. But only going one way","label":"negative"}
{"tweet_id":568485564112117760,"text":"@JetBlue has screwed me over for the last time.  @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService","label":"negative"}
{"tweet_id":568485707993497603,"text":"@United, #deaffriendly? Getting there. Read your review on http:\/\/t.co\/2Brt0aTHaU: http:\/\/t.co\/WzNp5q1M0H","label":"neutral"}
{"tweet_id":568486399663575040,"text":"@SouthwestAir for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?","label":"neutral"}
{"tweet_id":568486436355346432,"text":"@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.","label":"negative"}
{"tweet_id":568486660410908674,"text":"@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money.","label":"neutral"}
{"tweet_id":568487040234459138,"text":"@JetBlue But jet blue had canceled my ticket & never reissued it.","label":"negative"}
{"tweet_id":568487367536996354,"text":"@USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight.","label":"negative"}
{"tweet_id":568487439062441984,"text":"@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert.","label":"negative"}
{"tweet_id":568487509958774784,"text":"@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http:\/\/t.co\/V8PVpHMtZc","label":"negative"}
{"tweet_id":568487677114363904,"text":"@JetBlue we made it safe and sound. Thank you for the safe travels.","label":"positive"}
{"tweet_id":568487688510287873,"text":"@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept.","label":"negative"}
{"tweet_id":568488247514554369,"text":"@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?","label":"negative"}
{"tweet_id":568489124098924546,"text":"@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked.","label":"negative"}
{"tweet_id":568489782298476544,"text":"@JetBlue Then en route to the airport the rebooked ticket was refunded.","label":"positive"}
{"tweet_id":568489786081714176,"text":"@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL","label":"positive"}
{"tweet_id":568489967808327682,"text":"@united Just saying the truth. You don't even an email! #2015","label":"negative"}
{"tweet_id":568490190194515970,"text":"@JetBlue thanks","label":"positive"}
{"tweet_id":568490268271484929,"text":"@SouthwestAir never got any notification that flight 955 was canceled today. Correct phone # and email on file. Not a happy customer.","label":"negative"}
{"tweet_id":568490310524936192,"text":"@JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?","label":"negative"}
{"tweet_id":568490860901478400,"text":"@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.","label":"negative"}
{"tweet_id":568490899396829186,"text":"@USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible","label":"negative"}
{"tweet_id":568491035564879872,"text":"@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting","label":"negative"}
{"tweet_id":568491094327078912,"text":"@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?","label":"neutral"}
{"tweet_id":568491142410571778,"text":"@SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call","label":"negative"}
{"tweet_id":568491160056045568,"text":"@SouthwestAir Don't worry, you will! :-)","label":"neutral"}
{"tweet_id":568491224946098176,"text":"@USAirways Only for one flight, though. The 2nd leg my kids are sitting scattered about the aircraft.","label":"neutral"}
{"tweet_id":568491434397073408,"text":"@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?","label":"negative"}
{"tweet_id":568491484401557504,"text":"@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.","label":"negative"}
{"tweet_id":568491593512198144,"text":"@USAirways Is $99 companion ticket benefit of Premier World MasterCard still limited to USAirways flights or do AA now qualify as well?","label":"neutral"}
{"tweet_id":568491668858662914,"text":"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue.","label":"negative"}
{"tweet_id":568491765910659072,"text":"@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.","label":"negative"}
{"tweet_id":568491813528576000,"text":"@USAirways Still irritated that our well planned and booked return was messed with & with no warning.","label":"negative"}
{"tweet_id":568491900195500032,"text":"@SouthwestAir thanks a lot for sending a \"special deal\" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners","label":"negative"}
{"tweet_id":568492016587436033,"text":"@JetBlue Does @AirCanada not take fraud as seriously?","label":"neutral"}
{"tweet_id":568492323824381952,"text":"@USAirways but you guys switched me and didn't inform me of the chathes","label":"negative"}
{"tweet_id":568492653987418112,"text":"@USAirways flight 1783 CLT to BOS","label":"neutral"}
{"tweet_id":568492898553102337,"text":"@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!","label":"negative"}
{"tweet_id":568493225788510209,"text":"@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown","label":"negative"}
{"tweet_id":568493245191364609,"text":"@united online inchecking able in the Netherlands (ams)?","label":"neutral"}
{"tweet_id":568493806414381058,"text":"@united how's my refund coming along??","label":"negative"}
{"tweet_id":568494397144358914,"text":"@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA","label":"positive"}
{"tweet_id":568494498361294848,"text":"@SouthwestAir Thank you. Great tool","label":"positive"}
{"tweet_id":568494749247778816,"text":"@united I work in customer support- extremely saddened United won't waive change fee for flights I had to cancel due to east coast storms.","label":"negative"}
{"tweet_id":568494813655527424,"text":"@United does a great job of answering public messages. Direct private messages, not so much.","label":"negative"}
{"tweet_id":568495464015929344,"text":"@SouthwestAir Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available?","label":"neutral"}
{"tweet_id":568495601471647745,"text":"@SouthwestAir 4467 and 152 on 2\/25 and 503 and 25 on 2\/26th.","label":"neutral"}
{"tweet_id":568495877003857920,"text":"@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!","label":"negative"}
{"tweet_id":568495924135235585,"text":"\u00e2\u20ac\u0153@SouthwestAir: #IfThe80sNeverStopped, we'd still be rocking out to this chart-topping hit\". What?  The 80's are over?","label":"neutral"}
{"tweet_id":568496575716175872,"text":"@united has it been 4-6hrs yet?","label":"negative"}
{"tweet_id":568496664677363712,"text":"@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat","label":"negative"}
{"tweet_id":568496811662581760,"text":"@USAirways How will I change it?","label":"neutral"}
{"tweet_id":568496915211538436,"text":"@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.","label":"negative"}
{"tweet_id":568497542100586497,"text":"@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi","label":"negative"}
{"tweet_id":568498076962451456,"text":"@SouthwestAir @saianel You could have just said \"We don't know\"","label":"negative"}
{"tweet_id":568499384704479233,"text":"@USAirways lol me too","label":"positive"}
{"tweet_id":568499629043687426,"text":"@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http:\/\/t.co\/A1ChOxKPJp","label":"neutral"}
{"tweet_id":568501157452230656,"text":"Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.","label":"positive"}
{"tweet_id":568501242248499201,"text":"@USAirways US airways csr at Phoenix airport fixed the problem","label":"neutral"}
{"tweet_id":568501367754661888,"text":"@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more","label":"negative"}
{"tweet_id":568501539167473664,"text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/5fmipW9dhi","label":"neutral"}
{"tweet_id":568502021390786561,"text":"@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?","label":"negative"}
{"tweet_id":568502112457510912,"text":"@USAirways wanted to connect to discuss sponsorship opportunities with http:\/\/t.co\/q6Xedzvhh9, silicon valleys only 10 day film festival","label":"neutral"}
{"tweet_id":568502226597101568,"text":"@JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!","label":"negative"}
{"tweet_id":568502279193681921,"text":"@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?","label":"negative"}
{"tweet_id":568502289402630144,"text":"@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?","label":"positive"}
{"tweet_id":568502870435336192,"text":"@SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin \u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a","label":"neutral"}
{"tweet_id":568503174413225984,"text":"@united the wifi in the ewr lounge reminds me of the old days of dial up","label":"negative"}
{"tweet_id":568503322828783617,"text":"@united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.","label":"neutral"}
{"tweet_id":568503887113498625,"text":"@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.","label":"neutral"}
{"tweet_id":568504198385373184,"text":"@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline","label":"negative"}
{"tweet_id":568505037833396224,"text":"@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport","label":"negative"}
{"tweet_id":568505228062023680,"text":"@united question - was given food vouchers but can't use on plane..how   come","label":"negative"}
{"tweet_id":568505615208693761,"text":"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump\/high five at the end of the \"rock\" version)","label":"positive"}
{"tweet_id":568506661373145089,"text":"@SouthwestAir any idea if there will be any \"spring sales\" soon for travel from late August to early September? Going from PA to LAX.","label":"neutral"}
{"tweet_id":568506752607498241,"text":"@united problem is on laptop not phone","label":"negative"}
{"tweet_id":568506797805318144,"text":"@united thank you. I will address it with them","label":"positive"}
{"tweet_id":568506804096917504,"text":"@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.","label":"negative"}
{"tweet_id":568506885130682369,"text":"@united how does that help me with my customers that I couldn't meet with (and subsequently lost)?","label":"negative"}
{"tweet_id":568507977235365888,"text":"@united I'm not as sure as you are. http:\/\/t.co\/HSMpbSF4UF","label":"negative"}
{"tweet_id":568509134276050945,"text":"@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30.  Thats 3 6+ hour flight delays in 2 weeks","label":"negative"}
{"tweet_id":568509343047352322,"text":"@JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http:\/\/t.co\/dORuxBqla1","label":"neutral"}
{"tweet_id":568509433229099009,"text":"@JetBlue a little vino wouldn't hurt \u00f0\u0178\ufffd\u00b7","label":"neutral"}
{"tweet_id":568509669758660608,"text":"@JetBlue Just sent it","label":"neutral"}
{"tweet_id":568509738763169792,"text":"@USAirways is there  anyway to get rebook in help on twitter?","label":"neutral"}
{"tweet_id":568510570799869952,"text":"Thanks @SouthwestAir ! #heartlanta","label":"positive"}
{"tweet_id":568510886324744193,"text":"@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility","label":"negative"}
{"tweet_id":568511208011071488,"text":"@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND","label":"negative"}
{"tweet_id":568511254530101248,"text":"@SouthwestAir thank you. Please follow and I will send.","label":"neutral"}
{"tweet_id":568511474580066304,"text":"@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email","label":"negative"}
{"tweet_id":568511755040657409,"text":"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well","label":"negative"}
{"tweet_id":568512284202438656,"text":"@USAirways Your gate team are polite. But your planes are habitually late. In many cases, passengers are waiting for the flight crew!","label":"negative"}
{"tweet_id":568513003307429888,"text":"@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir","label":"positive"}
{"tweet_id":568513072819646464,"text":"@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put \"on hold\" but actually was hung up on.","label":"negative"}
{"tweet_id":568514213921947648,"text":"@United Global First Class Lounge ORD menu. Yummy! http:\/\/t.co\/egKvFoKogj","label":"positive"}
{"tweet_id":568514293441757184,"text":"@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.","label":"negative"}
{"tweet_id":568514794287796224,"text":"@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http:\/\/t.co\/ZL4bVEXmcJ","label":"negative"}
{"tweet_id":568515101319254016,"text":"@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!","label":"positive"}
{"tweet_id":568515553666539520,"text":"@united kind of cool to run into your boss man at SFO. http:\/\/t.co\/bm9O2K5X5J","label":"positive"}
{"tweet_id":568515696197439489,"text":"@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.","label":"negative"}
{"tweet_id":568516267440631808,"text":"@USAirways yes.  Every one of these on every flight is like this.  There needs to be more Velcro or something","label":"negative"}
{"tweet_id":568516490405679104,"text":"@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the \"live\" seat map). Congrats","label":"positive"}
{"tweet_id":568517386795507712,"text":"@USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw","label":"positive"}
{"tweet_id":568517827482685440,"text":"@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,","label":"positive"}
{"tweet_id":568518406959312897,"text":"@SouthwestAir when can I start booking for next years super bowl time? \u00f0\u0178\u02dc\u00a9#help","label":"neutral"}
{"tweet_id":568518985056002049,"text":"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w\/ nothing but empty cabin space on board","label":"negative"}
{"tweet_id":568519214211813377,"text":"@SouthwestAir you're killing me!! always #delayed from #SanDiego to #SF!! #ugh","label":"negative"}
{"tweet_id":568520126095441920,"text":"@United  my home for the next 8.5 hrs. 777 GFC! :) http:\/\/t.co\/MKpoGNntYC","label":"positive"}
{"tweet_id":568520773444308992,"text":"@SouthwestAir Luvin me some flights today!! Don't change!!  And please add Paypal as payment option!!!","label":"positive"}
{"tweet_id":568521376245501956,"text":"@JetBlue I can't do that flight. I need a later one! I need you to change my flight. You guys changed it and now I can't do that time!","label":"negative"}
{"tweet_id":568521960088449025,"text":"@JetBlue I can't. I don't have acces to a phone rn. My iPhone broke. :\/ would rather change it now then later.","label":"neutral"}
{"tweet_id":568522744356212738,"text":"@USAirways just heard #Monterey airport was closed due to thick fog, any updates","label":"neutral"}
{"tweet_id":568522747501895680,"text":"@united What delivery service do you use? I'd like to call them myself.","label":"neutral"}
{"tweet_id":568523003778084864,"text":".@USAirways I guess from now on I should take my chances & keep the $50 for the courtesy free because it seems cabin is always full.","label":"negative"}
{"tweet_id":568523051853197312,"text":"@SouthwestAir @DreSparkles Thank you! I finally made it to my destination","label":"positive"}
{"tweet_id":568523834980057088,"text":"@JetBlue should I check in my awesome bag on my flight or carry it on... Decisions...","label":"neutral"}
{"tweet_id":568524186185961473,"text":"@USAirways 25+ min. Hung up. Always awful having to call Reservations there.","label":"negative"}
{"tweet_id":568524265663803395,"text":"@SouthwestAir I tried again with your in-flight wifi #fail","label":"negative"}
{"tweet_id":568524407850688512,"text":"@SouthwestAir CEO Gary Kelly, \"We are America's most loved and most flown airline!\" #SouthwestRally #BWI #bestemployees #swaculture #swapic","label":"positive"}
{"tweet_id":568525567575744512,"text":"@united how do you go fr Silver Elite for two straight years to group 5 all the time?  I get no group 2 but maybe 3 or 4?  What's up?","label":"neutral"}
{"tweet_id":568525573175136256,"text":"@southwestair *any site*?   gmail, facebook, etc.","label":"neutral"}
{"tweet_id":568525820764897280,"text":"@JetBlue no they offered the flight (4\/19), I paid, then they changed it.This is the 2nd  time you have done this to me. ruins cruise plans","label":"negative"}
{"tweet_id":568526136017342464,"text":"@united i would like to know if its possiable to checkin online or must it be done at Schiphol?","label":"neutral"}
{"tweet_id":568526349565972480,"text":"@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.","label":"negative"}
{"tweet_id":568526521910079488,"text":"@JetBlue I can probably find some of them. Are the ticket #s on there?","label":"negative"}
{"tweet_id":568526769373859841,"text":"@SouthwestAir CEO Gary Kelly, \"You all are absolutely my heroes!\" #SouthwestRally #BWI #bestemployees #swaculture http:\/\/t.co\/JTxyHQHfJJ","label":"neutral"}
{"tweet_id":568526847320784896,"text":"@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.","label":"negative"}
{"tweet_id":568527292135133184,"text":"@united I have and been denied! I called and got hung up on. Did speaks with manager on second call","label":"negative"}
{"tweet_id":568527304348942336,"text":"@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me","label":"neutral"}
{"tweet_id":568527393754738688,"text":"@united @NTrustOpen can i go  #GolfUnited","label":"neutral"}
{"tweet_id":568527517910319104,"text":"@united thanks for making sure they hear the message!","label":"positive"}
{"tweet_id":568527545097805824,"text":"@USAirways what is the holdup? Should I be looking for another flight?","label":"negative"}
{"tweet_id":568528656584146944,"text":"@united I will thank you!","label":"positive"}
{"tweet_id":568528678671360000,"text":"@SouthwestAir my trip is a month away...why do you consider it \"around the corner\"? Is that a setting I can change?","label":"negative"}
{"tweet_id":568528982439669761,"text":"@JetBlue:  Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)","label":"positive"}
{"tweet_id":568529856977199104,"text":"@USAirways thanks! Made it safely! http:\/\/t.co\/KCqeBEej7S","label":"positive"}
{"tweet_id":568529886920335360,"text":"@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.","label":"negative"}
{"tweet_id":568531020267458561,"text":"@SouthwestAir thank you! \u00e2\ufffd\u00a4\u00ef\u00b8\ufffd\u00e2\ufffd\u00a4\u00ef\u00b8\ufffd\u00e2\ufffd\u00a4\u00ef\u00b8\ufffd you guys!","label":"positive"}
{"tweet_id":568531076915662848,"text":"@JetBlue thanks for your help! #jetbluesofly","label":"positive"}
{"tweet_id":568531187481706496,"text":"@SouthwestAir is there any way me & my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us.","label":"neutral"}
{"tweet_id":568531781835571200,"text":"@USAirways would like to see you do similar in PHL! http:\/\/t.co\/n9vGe2nPIB","label":"neutral"}
{"tweet_id":568532050979893249,"text":"@united - I really down think downgrading the booze\/food selections at the club is a good way to go.  How about you look @aircanada?","label":"negative"}
{"tweet_id":568532221180534784,"text":"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!","label":"negative"}
{"tweet_id":568532825281937408,"text":"@united has the best pilots ever Thank you guys for the great trip #thatisall","label":"positive"}
{"tweet_id":568533876873633793,"text":"@JetBlue yes slc on 4\/19","label":"neutral"}
{"tweet_id":568534107875119105,"text":"@united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line","label":"negative"}
{"tweet_id":568534166742003712,"text":"@united Just got interrogated at the United Club Chicago. #UnitedAirlines #rude #PoorForm","label":"neutral"}
{"tweet_id":568535163690287104,"text":"@USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning.","label":"neutral"}
{"tweet_id":568535586325303296,"text":"@JetBlue not cool to announce a flight \"delay\" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering  no help.","label":"negative"}
{"tweet_id":568535948042104832,"text":"@SouthwestAir ok, gotcha! \u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00f0\u0178\u02dc\u0192\u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":568536634058084352,"text":"@united worst airline ever after 70+ legs of travel I am officially done.  On time is not in their vocab.  I'm taking my premier status to A","label":"negative"}
{"tweet_id":568536646963970048,"text":"@united  I'm on standby for my connecting flight. 1st on the list.  NudgeNudge I'm told there are four slots open. Save it for me.  Please.","label":"neutral"}
{"tweet_id":568536972072865792,"text":"@united why do you bother surveying me!","label":"negative"}
{"tweet_id":568537606503280640,"text":"@JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?","label":"neutral"}
{"tweet_id":568538064487735296,"text":"@USAirways Do you have a phone Nbr for Refund Dept ?","label":"neutral"}
{"tweet_id":568538553862340608,"text":"@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..","label":"negative"}
{"tweet_id":568538599903244290,"text":"@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.","label":"negative"}
{"tweet_id":568538790244909056,"text":"@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH","label":"positive"}
{"tweet_id":568538872637816832,"text":"@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!","label":"negative"}
{"tweet_id":568539193669914626,"text":"@SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you","label":"positive"}
{"tweet_id":568539224770637825,"text":"@united smiling? NOT!!","label":"negative"}
{"tweet_id":568539290344402944,"text":"@SouthwestAir might be the worst airline ever","label":"negative"}
{"tweet_id":568539903979446272,"text":"@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4.","label":"negative"}
{"tweet_id":568540062306181120,"text":"@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues","label":"negative"}
{"tweet_id":568540097639030784,"text":"@JetBlue and of course that was supposed to say Logan, not login","label":"neutral"}
{"tweet_id":568540843323338752,"text":"@united care less about the person - although he walked away while I was complaining.  A man at 10p at LAX club.  More.....","label":"negative"}
{"tweet_id":568541016472432641,"text":"@united perfect! Thank you!","label":"positive"}
{"tweet_id":568541043106435072,"text":"@USAirways please change direct flights from RIC to JFK instead of LGA. Pleeeeease! LGA is the pits.","label":"neutral"}
{"tweet_id":568541544506114048,"text":"@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!","label":"negative"}
{"tweet_id":568541825092304897,"text":"@SouthwestAir don't ever tweet me again","label":"negative"}
{"tweet_id":568542018760286209,"text":"@JetBlue I want to enter the family pooling contest, it says \"by 2\/19\" on the website, can I please enter still!","label":"neutral"}
{"tweet_id":568542052205666305,"text":"@USAirways @AmericanAir you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart.","label":"negative"}
{"tweet_id":568542661684015105,"text":"@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel \u00f0\u0178\u017d\u2030\u00f0\u0178\u017d\u2030\u00f0\u0178\u017d\u2030","label":"positive"}
{"tweet_id":568542896539873281,"text":"\u00e2\u20ac\u0153@SouthwestAir: @pancho_joe No, no, you must've heard us wrong. Sweet mixtape,though\" 4 the record,I didn't leave the 80's, the 80's left me","label":"neutral"}
{"tweet_id":568543525505089536,"text":"@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.","label":"positive"}
{"tweet_id":568543722943614976,"text":"@SouthwestAir do you have any tickets to the Atlanta show? I would love to go with my sister \u00e2\u2122\u00a5\u00ef\u00b8\ufffd\u00f0\u0178\u2122\ufffd","label":"neutral"}
{"tweet_id":568544199072735232,"text":"@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether","label":"negative"}
{"tweet_id":568544211370418176,"text":"@USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!!","label":"negative"}
{"tweet_id":568544467944407040,"text":"@jetblue is giving me false hope of ever getting home","label":"negative"}
{"tweet_id":568544491596083200,"text":"@JetBlue not to get into semantics here but \"by\" means \"within the extent or period of; during\" and it is still technically 2\/19 #dictionary","label":"negative"}
{"tweet_id":568544549536198656,"text":"@USAirways http:\/\/t.co\/AXRYeIWzh0, vuelo24.es, vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam?","label":"neutral"}
{"tweet_id":568544738032242688,"text":"@united ok thanks. I sent you a DM too. You can disregard that.","label":"positive"}
{"tweet_id":568545438976102400,"text":"@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!","label":"positive"}
{"tweet_id":568545648284340224,"text":"@united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce","label":"negative"}
{"tweet_id":568545857332588544,"text":"@SouthwestAir flight # 317","label":"negative"}
{"tweet_id":568546837231042560,"text":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http:\/\/t.co\/urcyfcp2Lx","label":"neutral"}
{"tweet_id":568547007003955200,"text":"@united DM sent. Thanks so much for the strong customer service!!","label":"positive"}
{"tweet_id":568547227527819264,"text":"@united thanks! Everything a-ok now.","label":"positive"}
{"tweet_id":568547839636332544,"text":"@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! \u00e2\u02dc\u2022\u00e2\u0153\u02c6\u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":568548307200393217,"text":"@JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?","label":"negative"}
{"tweet_id":568548629973209089,"text":"@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2","label":"negative"}
{"tweet_id":568548764484542464,"text":"@SouthwestAir has some of the best airfare prices! Gotta LUV them :)","label":"positive"}
{"tweet_id":568549214696935424,"text":"@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm late now?","label":"negative"}
{"tweet_id":568550060461408257,"text":"@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now","label":"negative"}
{"tweet_id":568550726311346177,"text":"@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept","label":"negative"}
{"tweet_id":568551350025330691,"text":"@JetBlue can you give me an update on flight 1684 MCO->JFK? They're saying mechanical issues but will not disclose what they are...","label":"negative"}
{"tweet_id":568551504505802752,"text":"@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed.","label":"negative"}
{"tweet_id":568551937185951744,"text":"@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b\/c we are waiting on a new crew. Why the subterfuge","label":"negative"}
{"tweet_id":568552050797068290,"text":"@UsAirways  your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane #500.","label":"negative"}
{"tweet_id":568552167122055168,"text":"@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?","label":"negative"}
{"tweet_id":568552263641210881,"text":"@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.","label":"negative"}
{"tweet_id":568552347812524032,"text":"@united you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http:\/\/t.co\/EEReKDf9Fq","label":"negative"}
{"tweet_id":568552775325364224,"text":"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) booking flight...","label":"negative"}
{"tweet_id":568553610981740544,"text":"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.","label":"positive"}
{"tweet_id":568554107952177152,"text":"@JetBlue Flight I want to book was $320 one day; went to purchase next day & price doubled to $737. Inquiring on chance it may go down?","label":"neutral"}
{"tweet_id":568554411078889473,"text":"@JetBlue I don't want to seem crazy! Have already asked twice!","label":"negative"}
{"tweet_id":568554542897307648,"text":"@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.","label":"positive"}
{"tweet_id":568554719934844928,"text":"@JetBlue but thank you! Love, an anxious flyer.","label":"positive"}
{"tweet_id":568555022209847296,"text":"@united happens every time in and out of Newark.","label":"neutral"}
{"tweet_id":568555130624217089,"text":"@united service staff to is less than friendly!","label":"negative"}
{"tweet_id":568556148368019456,"text":"@JetBlue thanks JB!! This is why I \u00f0\u0178\u2019\u2122 you!","label":"positive"}
{"tweet_id":568556238012678144,"text":"\u00e2\u20ac\u0153@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http:\/\/t.co\/2TrgEMteBZ ^KP\u00e2\u20ac\ufffd Done!","label":"positive"}
{"tweet_id":568556636068921344,"text":"@united Thank you for the Delta transfer. Will my bags go too?","label":"positive"}
{"tweet_id":568556874439790594,"text":"@SouthwestAir How do I enter passport information on an existing reservation before check in?","label":"neutral"}
{"tweet_id":568557220473884672,"text":"@united would be hard to be worse than last time but I'm sure you'll give it a shot","label":"negative"}
{"tweet_id":568558050635747328,"text":"@united are you telling me that you are now canceling my flight ??","label":"negative"}
{"tweet_id":568558478039625728,"text":"@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved","label":"negative"}
{"tweet_id":568558484653883392,"text":"@JetBlue Been a member since 2007. Looking to travel next week 2\/24-2\/27. Couldn't book right away due to all the snow; I'm in BOS.","label":"negative"}
{"tweet_id":568558562810544129,"text":"@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!","label":"positive"}
{"tweet_id":568558819959119872,"text":"@SouthwestAir Roger wilco.","label":"negative"}
{"tweet_id":568558979841810432,"text":"@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price","label":"negative"}
{"tweet_id":568559061668507648,"text":"@SouthwestAir next up: enforcing your boarding procedure.","label":"negative"}
{"tweet_id":568559216912416768,"text":"@SouthwestAir you're going to compensate us for the two plane changes in Atlanta right?","label":"neutral"}
{"tweet_id":568559381295407104,"text":"@SouthwestAir please reply to my DM \u00e2\u2122\u00a5\u00ef\u00b8\ufffd","label":"neutral"}
{"tweet_id":568559580717805568,"text":"@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!","label":"neutral"}
{"tweet_id":568560083103137793,"text":"@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working","label":"negative"}
{"tweet_id":568560130117251072,"text":"@USAirways we got our bags today. Thanks!","label":"neutral"}
{"tweet_id":568560510896963584,"text":"@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place","label":"negative"}
{"tweet_id":568560685568937985,"text":"@JetBlue do you do any discounts for volunteer firefighters?","label":"neutral"}
{"tweet_id":568560914779078656,"text":"@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response.","label":"positive"}
{"tweet_id":568561033641480192,"text":"@JetBlue excellent. you guys are the best","label":"positive"}
{"tweet_id":568561877699182592,"text":"@USAirways Have a 6:05pm flight out of PHL Sat, 2\/21. Snow expected. Are we able to switch to an earlier flight without penalty?","label":"neutral"}
{"tweet_id":568561924985782272,"text":"@USAirways thank you finally got our bag. Customer services reps were wonderful.","label":"positive"}
{"tweet_id":568561938457690112,"text":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http:\/\/t.co\/ZoFWLdQXbe","label":"neutral"}
{"tweet_id":568562512284659713,"text":"@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail","label":"negative"}
{"tweet_id":568562613040197634,"text":"@united Your boarding process sucks. You should learn from @SouthwestAir","label":"negative"}
{"tweet_id":568562631616942080,"text":"@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!\u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00e2\u0153\u02c6\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":568562804837490688,"text":"@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated","label":"negative"}
{"tweet_id":568563550475698177,"text":"@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir \u00f0\u0178\u02dc\u2013 2 a day?!","label":"negative"}
{"tweet_id":568564006329434113,"text":"@united thanks for the help. Wish the phone reps could be so accomidating","label":"positive"}
{"tweet_id":568564485457252352,"text":"@united still sitting here waiting for a plane....4 hours wasted","label":"negative"}
{"tweet_id":568564675312545792,"text":"@united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail","label":"negative"}
{"tweet_id":568564799593820161,"text":"@united thanks for trying to take my money without notice. In any other industry, you cancel a service, a refund is issued. Cont\u00e2\u20ac\u00a6","label":"negative"}
{"tweet_id":568564957740175360,"text":"@united How is this considered \"on time\" if it's arriving at destination half hour later than scheduled? http:\/\/t.co\/YMFTw1uyHr","label":"negative"}
{"tweet_id":568565272824582145,"text":"@SouthwestAir done.0","label":"neutral"}
{"tweet_id":568565615327227904,"text":"@SouthwestAir can you please DM me? I have a question for you :)","label":"neutral"}
{"tweet_id":568566729992847360,"text":"@united I will give it a couple more weeks. Thank you.","label":"neutral"}
{"tweet_id":568567048801906688,"text":"@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.","label":"positive"}
{"tweet_id":568568197147799552,"text":"@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother","label":"negative"}
{"tweet_id":568568593262231552,"text":"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a\u00e2\u20ac\u00a6 http:\/\/t.co\/lwOtKIEKGU","label":"positive"}
{"tweet_id":568568690381168640,"text":"@JetBlue alright.","label":"neutral"}
{"tweet_id":568569324245532672,"text":"@USAirways @AskPayPal So I contacted my bank. They took the money out today. I also contacted @USAirways they said my reservation is","label":"neutral"}
{"tweet_id":568569646389067776,"text":"@USAirways @AskPayPal completed. If that's the case then why does it still say \"in progress\" on Paypal's website. I reserved on the 13th.","label":"negative"}
{"tweet_id":568569662717313024,"text":"@JetBlue thanks so much!! \u00e2\ufffd\u00a4\u00ef\u00b8\ufffd\u00e2\u0153\u00a8 very relaxing flight!","label":"positive"}
{"tweet_id":568569739225604096,"text":"@JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http:\/\/t.co\/aPY3zLSqUu","label":"neutral"}
{"tweet_id":568569906201038848,"text":"@USAirways @AskPayPal When will it be marked \"completed\". I'm scared I'm going to lose my reservation or my money is going to be refunded.","label":"negative"}
{"tweet_id":568569972529745920,"text":"@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!","label":"negative"}
{"tweet_id":568570219951554560,"text":"@SouthwestAir do we have a time estimate for our luggage? we'll be sure to fill out your survey!!","label":"negative"}
{"tweet_id":568570374335524865,"text":"\u00e2\u20ac\u0153@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL\u00e2\u20ac\ufffd that's why you're bae \u00e2\ufffd\u00a4\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":568570905690898432,"text":"@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?","label":"negative"}
{"tweet_id":568571021554556929,"text":"@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.","label":"negative"}
{"tweet_id":568571642265227264,"text":"@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger","label":"negative"}
{"tweet_id":568571758627790849,"text":"@JetBlue any idea when November-December 2015 travel opens up?","label":"neutral"}
{"tweet_id":568571772251082752,"text":"@VirginAmerica @VirginAtlantic @GMA @AmericanAir \nCan You Help #ourprincess in need of some help in #USA \n\u00f0\u0178\u017d\u20ac\u00f0\u0178\u2021\u00ac\u00f0\u0178\u2021\u00a7\u00f0\u0178\u017d\u20ac\u00f0\u0178\u2021\u00ba\u00f0\u0178\u2021\u00b8\u00f0\u0178\u017d\u20ac http:\/\/t.co\/778AzTDaer","label":"neutral"}
{"tweet_id":568572506300243968,"text":"@SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience.","label":"positive"}
{"tweet_id":568572666178883584,"text":"@united one hour after departure time and still no update!","label":"negative"}
{"tweet_id":568572753403650049,"text":"@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.","label":"negative"}
{"tweet_id":568572835666522112,"text":"@united in Bogota with no wallet is no fun. :-(","label":"neutral"}
{"tweet_id":568573057184473089,"text":"@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup","label":"positive"}
{"tweet_id":568573661378174976,"text":"@SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!","label":"positive"}
{"tweet_id":568573889359556608,"text":"@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?","label":"positive"}
{"tweet_id":568574014505029632,"text":"@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http:\/\/t.co\/cypRHe5GOK","label":"negative"}
{"tweet_id":568574059652489217,"text":"@jetblue well, we're on our way now, but more than half my tv channels are just static. \u00f0\u0178\u02dc\u201d","label":"negative"}
{"tweet_id":568574174677114880,"text":"@United Stars and Bars @iah #A320 @airlineguys @AirlineGeeks #avgeek http:\/\/t.co\/mWSoGUC33p","label":"neutral"}
{"tweet_id":568574188086296576,"text":"@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM","label":"negative"}
{"tweet_id":568574249553637377,"text":"@united Am I illiterate or is there a magic code to make your customer service site work? http:\/\/t.co\/t4gcKs2bh5","label":"negative"}
{"tweet_id":568574614110117888,"text":"@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk","label":"negative"}
{"tweet_id":568574960035360768,"text":"@SouthwestAir and now no wifi??? Come on.","label":"negative"}
{"tweet_id":568574989688901632,"text":"@USAirways still no rep can talk 3 days later. U r asking me to checkin to my flight tmrw and my refund is being requested.  Deal w this!!","label":"negative"}
{"tweet_id":568575202713583616,"text":"@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available?  doesn't make sense to me.","label":"negative"}
{"tweet_id":568575417650679808,"text":"@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http:\/\/t.co\/GCWVFuopl2","label":"negative"}
{"tweet_id":568575427742011392,"text":"@united silence is very telling","label":"negative"}
{"tweet_id":568575520406765568,"text":"@United line up @iah #IAH @AirlineGeeks #avgeek http:\/\/t.co\/dJHXvJT201","label":"neutral"}
{"tweet_id":568576058645188608,"text":"@USAirways problem with flight in Gainesville US Airways  5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight","label":"negative"}
{"tweet_id":568576245027336193,"text":"@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.","label":"negative"}
{"tweet_id":568576763212619777,"text":"@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http:\/\/t.co\/3zpJr7kWbk","label":"negative"}
{"tweet_id":568576810474201088,"text":"@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!","label":"positive"}
{"tweet_id":568577243200376833,"text":"@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http:\/\/t.co\/F4Tp0dAwbd","label":"neutral"}
{"tweet_id":568577596172009472,"text":"@united flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points\/mileage to my account!","label":"negative"}
{"tweet_id":568578057293807616,"text":"@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons","label":"neutral"}
{"tweet_id":568578230933979136,"text":"@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed \/ cancelled \/ etc!","label":"negative"}
{"tweet_id":568578571129761794,"text":"@united be worse?oh you can't! delayed with no reason on the way to Lon;flight canceled with NO REASON less than 2 days before returning.","label":"negative"}
{"tweet_id":568579388704292864,"text":"@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w\/8 delays?","label":"negative"}
{"tweet_id":568579873926746112,"text":"@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.","label":"positive"}
{"tweet_id":568579880046227457,"text":"@VirginAmerica Many Thanks for the Follow.\n#ourprincess #freyasfund #USA #Bandie \nLooking for Any Help\u00f0\u0178\u02dc\ufffd\n\u00f0\u0178\u2019\u2014\u00f0\u0178\u2021\u00ac\u00f0\u0178\u2021\u00a7\u00f0\u0178\u2019\u2014\u00f0\u0178\u2021\u00ba\u00f0\u0178\u2021\u00b8\u00f0\u0178\u2019\u2014\n\u00f0\u0178\u017d\u20ac\u00f0\u0178\u0152\ufffd\u00f0\u0178\u017d\u20ac http:\/\/t.co\/UJfS9Zi6kd","label":"neutral"}
{"tweet_id":568579899243380736,"text":"@JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so booking my next flight with you!","label":"positive"}
{"tweet_id":568580515013398528,"text":"@united b\/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?","label":"negative"}
{"tweet_id":568581908075933696,"text":"@SouthwestAir please do something about the speed of your WiFi connections on your planes.  It might as well be non-existent.","label":"negative"}
{"tweet_id":568581984055906304,"text":"@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?","label":"neutral"}
{"tweet_id":568582726875516929,"text":"@SouthwestAir where is the great customer service I have come to know\/expect; you LUV dropped by EB check in and no help in sight!","label":"negative"}
{"tweet_id":568582794340896768,"text":"@SouthwestAir  I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline","label":"positive"}
{"tweet_id":568583191260483584,"text":"@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days.","label":"negative"}
{"tweet_id":568583360811016192,"text":"@united sent DM's","label":"neutral"}
{"tweet_id":568583773794799616,"text":".@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?","label":"negative"}
{"tweet_id":568584104641368064,"text":"@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!","label":"negative"}
{"tweet_id":568584434376577024,"text":"@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?","label":"negative"}
{"tweet_id":568585196699664384,"text":"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)","label":"negative"}
{"tweet_id":568585356586586113,"text":"@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!","label":"positive"}
{"tweet_id":568585421518544897,"text":"@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane.  Someone is compensating me","label":"negative"}
{"tweet_id":568586231409475584,"text":"@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.","label":"neutral"}
{"tweet_id":568586882600161280,"text":"@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice","label":"negative"}
{"tweet_id":568586894776406017,"text":"@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is late. You dont have others?","label":"negative"}
{"tweet_id":568587181264146432,"text":"@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful","label":"negative"}
{"tweet_id":568587228353585154,"text":"@SouthwestAir Dear SWA, I fly you a lot.   Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min....","label":"negative"}
{"tweet_id":568587424747511808,"text":"@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels","label":"negative"}
{"tweet_id":568587429830983680,"text":"@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now.","label":"negative"}
{"tweet_id":568587490971533312,"text":"@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.","label":"negative"}
{"tweet_id":568587821264609280,"text":"@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter","label":"negative"}
{"tweet_id":568587875702476800,"text":"@JetBlue I have been hanging here for almost an hour","label":"negative"}
{"tweet_id":568588273137754112,"text":"@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost","label":"negative"}
{"tweet_id":568588522069733376,"text":"@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?","label":"neutral"}
{"tweet_id":568588791830736896,"text":"@united Canceled my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.","label":"negative"}
{"tweet_id":568588797182648320,"text":"@JetBlue that's what they told me half an hour ago","label":"negative"}
{"tweet_id":568588896218587137,"text":"@JetBlue my butt hurts.","label":"negative"}
{"tweet_id":568589019925368833,"text":"@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??","label":"negative"}
{"tweet_id":568589127290998784,"text":"@JetBlue I love your flights! But theres always some delay unfortunately","label":"negative"}
{"tweet_id":568589359034859520,"text":"@united Leaving soon. Thanks!","label":"positive"}
{"tweet_id":568589571929350144,"text":"@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.","label":"negative"}
{"tweet_id":568589732520665089,"text":"@SouthwestAir you know I \u00e2\ufffd\u00a4\u00ef\u00b8\ufffdyou but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6","label":"negative"}
{"tweet_id":568589740833939456,"text":"@SouthwestAir It was the usually excellent SWA flight!","label":"positive"}
{"tweet_id":568590189582536704,"text":"@united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!","label":"negative"}
{"tweet_id":568590782640164865,"text":"@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :\/ Possible to get a refund? Conf #8X7XVM","label":"negative"}
{"tweet_id":568591059602829314,"text":"@SouthwestAir a nice trip back home after a looong vaca \u00f0\u0178\u02dc\u0160\u00f0\u0178\u0152\u00b4 http:\/\/t.co\/9TRvfnCedL","label":"positive"}
{"tweet_id":568591158777122818,"text":"@united booked flight in sept to get best price for April to usa, checked now and they are \u00e2\u201a\u00ac67 cheaper, what a con unhappy customer #ripoff","label":"negative"}
{"tweet_id":568591278805528576,"text":"@united stop picking on us #CLE http:\/\/t.co\/VTqE8m1L3i","label":"negative"}
{"tweet_id":568591705802469376,"text":"@united 5.5hrs later and you still can't figure it out. Random text updates. #embarrassing #ua3728 http:\/\/t.co\/vFTUyJh45X","label":"negative"}
{"tweet_id":568593365601820672,"text":"@united your flights are really cheap what's the catch","label":"neutral"}
{"tweet_id":568594180014014464,"text":"@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed.","label":"negative"}
{"tweet_id":568594708177555457,"text":"@united playing hide and seek with the gate. \"We can't find it, it should only be a few more minutes.\"","label":"negative"}
{"tweet_id":568594726317887488,"text":"@USAirways Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF","label":"negative"}
{"tweet_id":568595828232863745,"text":"@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome","label":"negative"}
{"tweet_id":568596065882017792,"text":"@united I'm in Denver, my bag is in San Jose. See something wrong here.","label":"negative"}
{"tweet_id":568596833439760384,"text":"@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.","label":"negative"}
{"tweet_id":568597062104813568,"text":"@united ORD Gate C25 and Flt 619-  remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?","label":"negative"}
{"tweet_id":568597262378655744,"text":"@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http:\/\/t.co\/hBsJ2sF17h","label":"negative"}
{"tweet_id":568598412544704512,"text":"@united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!","label":"neutral"}
{"tweet_id":568598882613133314,"text":"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman","label":"positive"}
{"tweet_id":568599168949886977,"text":"@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN","label":"negative"}
{"tweet_id":568600144406568962,"text":"@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is later than the departure! Update your site!","label":"negative"}
{"tweet_id":568600380977893376,"text":"@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt","label":"neutral"}
{"tweet_id":568601051584196608,"text":"@JetBlue yes! Always a treat to fly with you guys! \u00f0\u0178\u02dc\u0160\u00e2\u0153\u02c6\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":568601554275721216,"text":"@JetBlue @NinaDavuluri \u00f0\u0178\u02dc\u0192cool","label":"positive"}
{"tweet_id":568602007583354880,"text":"@united just got my lost Kindle in the mail! Thanks again.","label":"positive"}
{"tweet_id":568602156988657664,"text":"@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed.","label":"negative"}
{"tweet_id":568602701623218177,"text":"@JetBlue how come you're responding to everyone else and not me #wtf","label":"negative"}
{"tweet_id":568602941940043776,"text":"@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http:\/\/t.co\/CnctL7G1ef","label":"positive"}
{"tweet_id":568603024320434176,"text":"@JetBlue the departure time keeps getting later.  I'll be lucky if I'm home by 3am","label":"negative"}
{"tweet_id":568603081274986496,"text":"@united thanks KP.  What's going on w\/4840 tonight.  Bad update online and phone. Can't u give customers good info. Not waste their time?!","label":"negative"}
{"tweet_id":568604039430033408,"text":"@united @HiltonWorldwide @Caravannyc @MaysvilleNYC \nLet's go! Join me on my first trip back to NYC\u00e2\u20ac\u00a6as a tourist: \nhttp:\/\/t.co\/egaEjtRGLb","label":"neutral"}
{"tweet_id":568604231026003968,"text":"@SouthwestAir link doesn't work","label":"negative"}
{"tweet_id":568604899870711808,"text":"@SouthwestAir give me tickets to atlanta! I would do anything!  Anything \u00f0\u0178\u02dc\u2020","label":"neutral"}
{"tweet_id":568605001666449408,"text":"@USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!","label":"positive"}
{"tweet_id":568605113457242112,"text":"@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm","label":"negative"}
{"tweet_id":568605358534447104,"text":"@SouthwestAir I notice that there are separate buttons for \"guitar\" and actual \"music\" in this pic. Some bands should take note of this.","label":"neutral"}
{"tweet_id":568605449659895808,"text":"@VirginAmerica Thanks!","label":"positive"}
{"tweet_id":568605600273141760,"text":"@SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!","label":"neutral"}
{"tweet_id":568606066155634688,"text":"@USAirways FA attendant on 4553 PHL to PWM tonight was fab!  An asset to your team.  From 1F. Have a great night team!","label":"positive"}
{"tweet_id":568606101412962304,"text":"@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?","label":"negative"}
{"tweet_id":568606225027485696,"text":"@united broke my suitcase & refuses to give me a repair estimate. http:\/\/t.co\/zOUOwgv3Q6","label":"negative"}
{"tweet_id":568606238428270594,"text":"@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded.","label":"negative"}
{"tweet_id":568606685230555136,"text":"@JetBlue time to reevaluate my nyc carrier.","label":"negative"}
{"tweet_id":568606704566439936,"text":"@USAirways but it's not their fault, because their policy says they at least got us to our destination. Really?","label":"neutral"}
{"tweet_id":568607013212590080,"text":"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?","label":"negative"}
{"tweet_id":568607094426996738,"text":"@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home.","label":"negative"}
{"tweet_id":568607425047240704,"text":"@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!","label":"negative"}
{"tweet_id":568607454893727744,"text":"@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)","label":"positive"}
{"tweet_id":568607755042484224,"text":"@USAirways 1st a late plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??","label":"negative"}
{"tweet_id":568608132731154432,"text":"@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!","label":"negative"}
{"tweet_id":568608136485056512,"text":"@united it's freezing on the gate bridge#waitingforbags#united#EWR","label":"negative"}
{"tweet_id":568608189089869825,"text":"@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!","label":"positive"}
{"tweet_id":568608665072246784,"text":"@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.","label":"negative"}
{"tweet_id":568608718994026496,"text":"@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call\/email. Still no resolution or response from central luggage.","label":"negative"}
{"tweet_id":568608850569338880,"text":"@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again.","label":"negative"}
{"tweet_id":568608982321012736,"text":"@united stuck on Tarmac for the last hour. Can I have a beer?","label":"negative"}
{"tweet_id":568609263485984768,"text":"@SouthwestAir  Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http:\/\/t.co\/nGxAl9OmL6","label":"negative"}
{"tweet_id":568609430754865152,"text":"@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.","label":"negative"}
{"tweet_id":568609999200477185,"text":"@USAirways - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs","label":"negative"}
{"tweet_id":568611276026351618,"text":"@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic","label":"negative"}
{"tweet_id":568611300609118208,"text":".@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.","label":"negative"}
{"tweet_id":568611413687603200,"text":"@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. \u00f0\u0178\u02dc\u017e","label":"negative"}
{"tweet_id":568611474416906240,"text":"@JetBlue I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac","label":"negative"}
{"tweet_id":568611514711552000,"text":"@united What happens on 9:11 a.m. of 9\/11 2spooky 4me m8 such spook much scare","label":"neutral"}
{"tweet_id":568611700674584576,"text":"@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?","label":"negative"}
{"tweet_id":568611966937214976,"text":"@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou","label":"negative"}
{"tweet_id":568612680937766912,"text":"@united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days later by other from Perth, AUSTRALIA? Thanks","label":"neutral"}
{"tweet_id":568613245839224832,"text":"@SouthwestAir do we get to pick which @Imaginedragons show? #DestinationDragons","label":"neutral"}
{"tweet_id":568613712858198016,"text":"@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email.  What am i paying $8 for??","label":"negative"}
{"tweet_id":568615063738646528,"text":"@united not once did #US3645 leave #ORD on time this week #shameful","label":"negative"}
{"tweet_id":568615812594077696,"text":"@United is freaking worthless. I hate this airline. http:\/\/t.co\/dN1if2cGwE","label":"negative"}
{"tweet_id":568615916730056704,"text":"@united it is cool. Your customer told me they didn't care either. It is expected","label":"negative"}
{"tweet_id":568616034384498688,"text":"@JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane","label":"negative"}
{"tweet_id":568616190609764354,"text":"@USAirways yes .not sure how you guys don't know gate is occupied and keep us waiting","label":"negative"}
{"tweet_id":568616488766029824,"text":"@USAirways the flight that I did not connect to was 1857.","label":"negative"}
{"tweet_id":568616851531378688,"text":"@JetBlue thank you #loyalmosaicmember","label":"positive"}
{"tweet_id":568616966191226880,"text":"@united I'm over you. Evry 1st flight I take w\/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup","label":"negative"}
{"tweet_id":568617016917168128,"text":"@JetBlue Washington DC (:","label":"neutral"}
{"tweet_id":568617163465957377,"text":"@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was cancelled. Our flight was very long.","label":"negative"}
{"tweet_id":568617305757728768,"text":"@USAirways Flights 890 was the delay, Flight 5136 was my missed connection\u00e2\u20ac\u00a6 Help!","label":"negative"}
{"tweet_id":568617891412574208,"text":"@united what do you have in mind?","label":"neutral"}
{"tweet_id":568618050745864192,"text":"@SouthwestAir Another delay. Wow","label":"negative"}
{"tweet_id":568618649751171072,"text":"@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta","label":"negative"}
{"tweet_id":568620841325301760,"text":"@united any solutions?","label":"negative"}
{"tweet_id":568620917531623424,"text":"@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you.","label":"negative"}
{"tweet_id":568621312622657536,"text":"@SouthwestAir I would love to go to the Atlanta show \u00e2\u2122\u00a5\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":568623603496792064,"text":"@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta","label":"negative"}
{"tweet_id":568623875468226560,"text":"@JetBlue, was far less painful than what was coming from Avis.  \u00f0\u0178\u2019\u2122","label":"positive"}
{"tweet_id":568624487031132162,"text":"@united cancelled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable","label":"negative"}
{"tweet_id":568625014037045248,"text":"@united it wasn't a delay so much as a straight cancellation. Weather wasn't an issue either.","label":"negative"}
{"tweet_id":568625258351063040,"text":"@jetblue we never received that $15 credit for inoperable tv's on our SFO > JFK flight 2 weeks ago. never got an email...","label":"negative"}
{"tweet_id":568625613797511169,"text":"@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?","label":"negative"}
{"tweet_id":568625959835815936,"text":"@united (2\/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.","label":"neutral"}
{"tweet_id":568626368373780481,"text":"@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary.","label":"negative"}
{"tweet_id":568626423273017344,"text":"@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues","label":"negative"}
{"tweet_id":568626612314308608,"text":"@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!","label":"negative"}
{"tweet_id":568626625857728513,"text":"@VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http:\/\/t.co\/JlOIbLnair","label":"neutral"}
{"tweet_id":568626969983750145,"text":"@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?","label":"negative"}
{"tweet_id":568627064062009344,"text":"@USAirways please explain, I have plenty of time since I'm STRANDED!!","label":"negative"}
{"tweet_id":568627619991650305,"text":"@united Surprised to go from 1K last year to nothing this year. What happened to the \"soft landing\" policy of no more than 1 level?","label":"neutral"}
{"tweet_id":568627869225766912,"text":"@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course","label":"negative"}
{"tweet_id":568628159618424833,"text":"@JetBlue sorry for my misunderstanding of the term, but what does that exactly mean?","label":"neutral"}
{"tweet_id":568628841431867392,"text":"@united just curious, when are you going to to finally learn #customerservice ?","label":"negative"}
{"tweet_id":568629385105793024,"text":"@VirginAmerica help. I was On  Flight  27 from JKF tonight. seat 7C left portfolio. Need it back!!","label":"neutral"}
{"tweet_id":568629791869394945,"text":"@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated","label":"negative"}
{"tweet_id":568629820306952192,"text":"@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?","label":"positive"}
{"tweet_id":568630308284850176,"text":"@JetBlue #flyingitforward Pereira, Colombia to help the kids from Cartago streets and deliver a lot of clothes that I have picked to donate.","label":"neutral"}
{"tweet_id":568630453521022976,"text":"@united understanding the situation we waited and it was opened until 10:30pm","label":"negative"}
{"tweet_id":568630779720417280,"text":"@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol","label":"neutral"}
{"tweet_id":568630879246901248,"text":"@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.","label":"neutral"}
{"tweet_id":568631243228762112,"text":"@JetBlue #669 stewardesses can't work w\/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin","label":"negative"}
{"tweet_id":568631249989988354,"text":"@JetBlue yes of course, before I left the airport. I kept looking but claim is still open.","label":"negative"}
{"tweet_id":568632557836865536,"text":"@JetBlue Thank you guys! Brilliant customer service","label":"positive"}
{"tweet_id":568632724078125056,"text":"@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW","label":"negative"}
{"tweet_id":568633098474299392,"text":"@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424","label":"negative"}
{"tweet_id":568633361595412481,"text":"@VirginAmerica @SSal thanks!","label":"positive"}
{"tweet_id":568633534627381248,"text":"@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice","label":"negative"}
{"tweet_id":568633680605945856,"text":"@USAirways I\u00e2\u20ac\u2122ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :\/","label":"negative"}
{"tweet_id":568633738567012352,"text":"@JetBlue the one man in baggage office says \"I dunno\". HELP","label":"negative"}
{"tweet_id":568633802433507329,"text":"@USAirways the fact that you are making customers pay $15 to \"choose\" a seat and try to convince them using psychological tricks with colors","label":"negative"}
{"tweet_id":568633911959363586,"text":"@USAirways and that you can choose the same seat for free after clicking 100 buttons.","label":"neutral"}
{"tweet_id":568634467587264512,"text":"@USAirways that's incorrect. Four people, last flight of the night, with our bags. #horriblecustomerservice","label":"negative"}
{"tweet_id":568634515884789761,"text":"@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr","label":"negative"}
{"tweet_id":568634780264374272,"text":"@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue","label":"negative"}
{"tweet_id":568635298759860226,"text":"@JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight","label":"negative"}
{"tweet_id":568636973964898305,"text":"@JetBlue why did you just cancel flight 670 last minute?!?","label":"negative"}
{"tweet_id":568637070207422464,"text":"@USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA","label":"negative"}
{"tweet_id":568637437812944896,"text":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http:\/\/t.co\/2Nzh3QOaZo","label":"neutral"}
{"tweet_id":568637541513089024,"text":"@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement.","label":"negative"}
{"tweet_id":568639242483556352,"text":"@united what is your plan to reduce delays?","label":"neutral"}
{"tweet_id":568639359127150592,"text":"@united \u00e2\u201a\u00ac202.88 is the difference between the booked flights, do you want screen shots?","label":"negative"}
{"tweet_id":568639679496454144,"text":"@united Also, a United phone representative just asked me for my web password. Is that normal?","label":"neutral"}
{"tweet_id":568639956622512128,"text":"@SouthwestAir turned my non-stop flight between Laguardia\/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?","label":"negative"}
{"tweet_id":568640713635676160,"text":"@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...","label":"negative"}
{"tweet_id":568642209823612929,"text":"@JetBlue and stranded passengers aren't being helped to get another flight?","label":"negative"}
{"tweet_id":568642357379399681,"text":"@JetBlue You definitely will!","label":"positive"}
{"tweet_id":568643040073506816,"text":"@VirginAmerica How about some free drinks on the flight back for the free promo?","label":"positive"}
{"tweet_id":568643357108531200,"text":"@JetBlue why are you making me stay in JFK until 2 am or later? Just let me rebook without making me pay more","label":"negative"}
{"tweet_id":568643981258723328,"text":"@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad","label":"negative"}
{"tweet_id":568644260129419264,"text":"@united here is my case id 8473573. Requested on 2\/5, now it's 2\/19... 7-10 days I'll get a response, BS!","label":"negative"}
{"tweet_id":568644388001337344,"text":"@JetBlue 108 to Portland Maine","label":"neutral"}
{"tweet_id":568644929595056128,"text":"@SouthwestAir so for an extra luggage, it cost $75????","label":"negative"}
{"tweet_id":568645576008400896,"text":"@united  they were empty upon takeoff. Why can't someone sit there?","label":"negative"}
{"tweet_id":568645962425446401,"text":"@united hey, left my computer bag, w\/computer inside, in United, filed online report, no response","label":"negative"}
{"tweet_id":568646083162836992,"text":"@united thanks, that would be awesome.","label":"positive"}
{"tweet_id":568646628795666432,"text":"@USAirways Mobile boarding pass email.","label":"neutral"}
{"tweet_id":568647206695120896,"text":"@united  Great customer service again. Thanks!","label":"positive"}
{"tweet_id":568647808619659264,"text":"@JetBlue - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy","label":"negative"}
{"tweet_id":568648390738706432,"text":"@united I think I left my phone on my flight. Help!","label":"negative"}
{"tweet_id":568648777315147777,"text":"@JetBlue - Yes. Best case scenario I get my gear late Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletoolate","label":"negative"}
{"tweet_id":568648917551697920,"text":"@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united","label":"negative"}
{"tweet_id":568649053711380480,"text":"@JetBlue - I look forward to getting this resolved. I will be in touch.","label":"neutral"}
{"tweet_id":568649643187310593,"text":"@united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!","label":"positive"}
{"tweet_id":568649837610037248,"text":"@united I think we both have the same status (nothing). I think there was a bug in your search system.","label":"negative"}
{"tweet_id":568650439639437313,"text":"@united you guys are awesome! Thanks!","label":"positive"}
{"tweet_id":568651726858747904,"text":".@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again","label":"negative"}
{"tweet_id":568652138915766272,"text":"@USAirways it was 1838, almost 5 hours late due  to mechanical.","label":"negative"}
{"tweet_id":568652268305666048,"text":"@JetBlue Love you, bae. #JetBae","label":"positive"}
{"tweet_id":568654208674586624,"text":"@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful","label":"negative"}
{"tweet_id":568654300802473985,"text":"@united thanks.  Not tonight it would seem. http:\/\/t.co\/WNdcEO5QlK","label":"neutral"}
{"tweet_id":568654382620782592,"text":"@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet.","label":"negative"}
{"tweet_id":568654569976123392,"text":"@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?","label":"negative"}
{"tweet_id":568656507480481792,"text":"@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!","label":"negative"}
{"tweet_id":568656758027063296,"text":"@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?","label":"neutral"}
{"tweet_id":568657247896788992,"text":"@united U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable","label":"negative"}
{"tweet_id":568658885361438720,"text":"@SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night.  Crossed fingers. #DestinationDragons","label":"neutral"}
{"tweet_id":568659661861175297,"text":"@united i got it at the gate, thanks for checking!","label":"positive"}
{"tweet_id":568660340910592000,"text":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Nassau News Live http:\/\/t.co\/7E5bxwG16t","label":"neutral"}
{"tweet_id":568662343170674688,"text":"@VirginAmerica WTF is happening in PDX late March such that one way from SFO is ~$550?","label":"negative"}
{"tweet_id":568662835829415936,"text":"@united maybe on my return trip \u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":568663147189415936,"text":"@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http:\/\/t.co\/UKdjjijroW","label":"negative"}
{"tweet_id":568663431433187328,"text":"@united thank you so much. How will you be able to contact me?","label":"positive"}
{"tweet_id":568668179158806529,"text":"@JetBlue needs to get its act together in #PHX","label":"negative"}
{"tweet_id":568669880922165248,"text":"@united Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous.","label":"positive"}
{"tweet_id":568670498646700032,"text":"@JetBlue the slowest boarding process I've ever experienced and rude customer service agents.","label":"negative"}
{"tweet_id":568671818262773760,"text":"@SouthwestAir Gracias... appreciate that!","label":"positive"}
{"tweet_id":568672467889176577,"text":"@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w\/ no explanation. Now flying middle seat to CHAR instead of Memphis.","label":"negative"}
{"tweet_id":568673332184240129,"text":"@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.","label":"negative"}
{"tweet_id":568675083314552832,"text":"@united alright thank you. Much appreciated.","label":"positive"}
{"tweet_id":568676137699651584,"text":"@JetBlue your airline should have a better system to Inform your clients when their flights are cancelled last min. \u00f0\u0178\u02dc\u2019\u00f0\u0178\u2018\u00ba we have schedules too","label":"negative"}
{"tweet_id":568677157569826816,"text":"@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?","label":"negative"}
{"tweet_id":568677207062609920,"text":"@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd","label":"negative"}
{"tweet_id":568679098920206337,"text":"@JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight.","label":"negative"}
{"tweet_id":568682740020690945,"text":"@JetBlue Has DC Thinking About Summer With New Nantucket Service - @MarketWatch http:\/\/t.co\/yI4wGUk5tr","label":"neutral"}
{"tweet_id":568690023513526272,"text":"@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.","label":"negative"}
{"tweet_id":568693355183538177,"text":"@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim  #inefficient","label":"negative"}
{"tweet_id":568695647202717696,"text":"@united I'll be impressed if I actually get a response! \u00f0\u0178\u02dc\u0153","label":"neutral"}
{"tweet_id":568696518665998336,"text":"@united they have access to the dial that makes it faster do they?","label":"negative"}
{"tweet_id":568697648028487680,"text":"@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime","label":"positive"}
{"tweet_id":568699390962958336,"text":"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos","label":"negative"}
{"tweet_id":568703064691113984,"text":"@JetBlue how much for a trip to a warm island @SamChampion http:\/\/t.co\/N3SUIip0VW","label":"neutral"}
{"tweet_id":568706442850660352,"text":"@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated","label":"negative"}
{"tweet_id":568710194575872001,"text":"@united got it, look forward to hearing from you soon","label":"neutral"}
{"tweet_id":568711179318779904,"text":"@JetBlue ETA for flight 802 into Orlando this morning","label":"neutral"}
{"tweet_id":568712938019639296,"text":"@JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http:\/\/t.co\/XvBjCzlMDA","label":"neutral"}
{"tweet_id":568715107892641792,"text":"@united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http:\/\/t.co\/46n9kDcsxU","label":"positive"}
{"tweet_id":568715209944244224,"text":"@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!","label":"negative"}
{"tweet_id":568716015338717184,"text":"Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals","label":"negative"}
{"tweet_id":568716027577696256,"text":"@United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.","label":"neutral"}
{"tweet_id":568716388866629632,"text":"@united So disappointed in the service and the level of staff communication. Such a bummer.","label":"negative"}
{"tweet_id":568716618794209280,"text":"@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.","label":"negative"}
{"tweet_id":568720333634609153,"text":"@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!","label":"negative"}
{"tweet_id":568722339833126912,"text":"@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!","label":"negative"}
{"tweet_id":568723674934722560,"text":"@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first","label":"negative"}
{"tweet_id":568724024362037248,"text":"@JetBlue Is it June yet? \u00f0\u0178\u02dc\u0160","label":"neutral"}
{"tweet_id":568724299873431552,"text":"@southwestair three flights with three  check in agents, not enough. #missedflight  back to Jet Blue","label":"negative"}
{"tweet_id":568724832898162688,"text":".@USAirways I rebooked myself - but canceling flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.","label":"negative"}
{"tweet_id":568725291247525888,"text":"@USAirways NEVER AGAIN! Worse experience in my life. http:\/\/t.co\/3dDQq0gQni","label":"negative"}
{"tweet_id":568726628639100928,"text":"@united your airline is the biggest joke of an operation in the world.","label":"negative"}
{"tweet_id":568731155303956480,"text":"@united flt 912. Capt Herman is amazing! Came out before flight to play \"ask the captain anything.\" Wonderful ambassador to the airline!!","label":"positive"}
{"tweet_id":568731785019990017,"text":"@united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight","label":"neutral"}
{"tweet_id":568731988082999296,"text":"@united  oh united, how much I despise thee!","label":"negative"}
{"tweet_id":568735060104511488,"text":"@VirginAmerica can u help this \u00f0\u0178\u2018\u00b8 @FreyaBevan_Fund needs urgent treatment in\u00f0\u0178\u2021\u00ba\u00f0\u0178\u2021\u00b82y old battling cancer could u help with flights \u00f0\u0178\u2019\u2014#freyasfund","label":"neutral"}
{"tweet_id":568735994838589441,"text":"@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation","label":"negative"}
{"tweet_id":568736451237707776,"text":"@united awesome new plane flight 1701","label":"positive"}
{"tweet_id":568737248931397632,"text":"@JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https:\/\/t.co\/KtAWbiUUro","label":"neutral"}
{"tweet_id":568742080715104256,"text":"@SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled.","label":"negative"}
{"tweet_id":568743141861228544,"text":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http:\/\/t.co\/dS22ceeEnj","label":"neutral"}
{"tweet_id":568745705864626176,"text":"@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!","label":"negative"}
{"tweet_id":568746335446441984,"text":"@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.","label":"negative"}
{"tweet_id":568747605653643264,"text":"@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce","label":"negative"}
{"tweet_id":568749392083206144,"text":"@JetBlue Hey any chance you have an update on Flight 99 Hartford to D.C.?","label":"neutral"}
{"tweet_id":568751082547089408,"text":"@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!","label":"neutral"}
{"tweet_id":568751415390285824,"text":"@united can you help me with a delayed flight as im going to miss my connection?","label":"negative"}
{"tweet_id":568751647809273856,"text":"@JetBlue Spent most of the winter in NNY with Mom,  JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown","label":"neutral"}
{"tweet_id":568751669892268032,"text":"@USAirways gonna miss connecting flight.. Delayed flying out of Boston","label":"negative"}
{"tweet_id":568752061682208768,"text":"@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.","label":"positive"}
{"tweet_id":568752875205238784,"text":"@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare","label":"negative"}
{"tweet_id":568752951164063745,"text":"@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too late for that!","label":"negative"}
{"tweet_id":568753398100692992,"text":"@SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow & Ice & Cold, oh my! Will you issue a travel advisory for that?","label":"neutral"}
{"tweet_id":568753556498604032,"text":"@USAirways can you help me reroute my trip?","label":"neutral"}
{"tweet_id":568754053083222016,"text":"@JetBlue can't wait! I'll be the one who can't contain herself. \u00f0\u0178\u02dc\u201e","label":"positive"}
{"tweet_id":568755032138469376,"text":"@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!","label":"negative"}
{"tweet_id":568755688442191872,"text":"@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!","label":"negative"}
{"tweet_id":568756110456270849,"text":"@united @FAANews unacceptable practice to leave canceled flight passengers to sleep on cement with no pillows #UA1724 http:\/\/t.co\/nDTLJ15ZpU","label":"negative"}
{"tweet_id":568757166674460672,"text":"@united just kidding with you I'll send you my stuff now. Thanks","label":"neutral"}
{"tweet_id":568757671819661314,"text":"@DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me","label":"negative"}
{"tweet_id":568757775205056512,"text":"@JetBlue U said 15mins to Take Off and now we were told 1hr more delay & possible cancellation. How do U plan to rectify this? #Frustrated","label":"negative"}
{"tweet_id":568759027775225856,"text":"@USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human.","label":"negative"}
{"tweet_id":568759914514014208,"text":"@SouthwestAir your employees at BWI have been amazing!","label":"positive"}
{"tweet_id":568760299978948608,"text":"@JetBlue you guys get rid of the hip hop stations on Sirius XM?","label":"neutral"}
{"tweet_id":568760315569053696,"text":"@united don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.","label":"negative"}
{"tweet_id":568760613792579584,"text":"@JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :\/","label":"negative"}
{"tweet_id":568760648135544832,"text":"@USAirways is the worst!! Still haven't left.. Everyone missing connections.","label":"negative"}
{"tweet_id":568760866088337409,"text":"@USAirways is the worst. 45 minute delay in Boston. Not weather related. Going to miss our connecting flight. Gassing up the plane issue.","label":"negative"}
{"tweet_id":568761693997674496,"text":"@JetBlue Denver-Boston 2\/10 flight 994  and Boston-Denver 2\/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding","label":"negative"}
{"tweet_id":568761996973379584,"text":"@SouthwestAir you do a great job of achieving that at most cities, just not at BWI.","label":"negative"}
{"tweet_id":568762267493249024,"text":"@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http:\/\/t.co\/VD0tLomtwu","label":"neutral"}
{"tweet_id":568763245911126017,"text":"@SouthwestAir Thank you! I can't wait either :)","label":"positive"}
{"tweet_id":568763876377907200,"text":"@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?","label":"negative"}
{"tweet_id":568764059732058112,"text":"@USAirways you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed, stop blaming someone else","label":"negative"}
{"tweet_id":568764097015058432,"text":"@SouthwestAir it is working on a different device, though. Any help is appreciated.","label":"neutral"}
{"tweet_id":568766741746225152,"text":"@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?","label":"negative"}
{"tweet_id":568768028831289344,"text":"@JetBlue   Phone agents can't see same flights I see online???  Can't change tickets even when I am paying. Very frustrating #jetblue","label":"negative"}
{"tweet_id":568768837744611328,"text":"@SouthwestAir i hope i can take my selfie stick on the plane today! #goingtovegas","label":"neutral"}
{"tweet_id":568768874037915648,"text":"@SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard.","label":"neutral"}
{"tweet_id":568768952366575618,"text":"@united no chance in hell. I'd rather walk. Worst airline ever.","label":"negative"}
{"tweet_id":568769111561527297,"text":"@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard","label":"negative"}
{"tweet_id":568769373122342912,"text":"@USAirways yeah, the mark was like a mile back. Also we're an hour late. So thanks a ton for the great service today.","label":"negative"}
{"tweet_id":568769775515635712,"text":"@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed","label":"negative"}
{"tweet_id":568770352635121664,"text":"@United flight 4465 almost half an hour at the Tarmac \"waiting for papers\"... Cannot miss my connection at IAH !","label":"negative"}
{"tweet_id":568770442292551680,"text":"@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days","label":"negative"}
{"tweet_id":568771007529398272,"text":"@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek","label":"neutral"}
{"tweet_id":568771089372979200,"text":"@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks","label":"negative"}
{"tweet_id":568772334632349696,"text":"@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???","label":"negative"}
{"tweet_id":568772614639845377,"text":"@SouthwestAir  Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.","label":"negative"}
{"tweet_id":568772817598050304,"text":"@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you.","label":"negative"}
{"tweet_id":568772846878461952,"text":"@SouthwestAir Repeating this is policy is basically repeating \"Fuck you\" to your customers. I'll be shopping for a new airline ASAP","label":"negative"}
{"tweet_id":568772912557133824,"text":"@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.","label":"positive"}
{"tweet_id":568773575705899008,"text":"@SouthwestAir... I love you. Air travel doesn't get easier.","label":"positive"}
{"tweet_id":568774192029523969,"text":"@SouthwestAir sent DM","label":"neutral"}
{"tweet_id":568774385965932545,"text":"@USAirways  nothing was available. Male flight crew was not nice\/dismissive. Big guy was standby and probably didn't even pay.","label":"negative"}
{"tweet_id":568774914452418561,"text":"@JetBlue don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. .","label":"negative"}
{"tweet_id":568775130505207809,"text":"@JetBlue Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue.","label":"negative"}
{"tweet_id":568775278505414656,"text":"@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an \"UNMET ARRIVAL\"!!","label":"negative"}
{"tweet_id":568776728333541376,"text":"@SouthwestAir Can you please follow so I can DM? Thx!","label":"neutral"}
{"tweet_id":568776950665371648,"text":"@USAirways nothing was available. Male flight crew was not nice\/dismissive. Big guy was standby and probably didn't even pay for Choice","label":"negative"}
{"tweet_id":568777504368005120,"text":"@USAirways I appreciate your prompt response.","label":"positive"}
{"tweet_id":568778115956092928,"text":"@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(","label":"negative"}
{"tweet_id":568778553933889536,"text":"@JetBlue are there any food places open at the JFK T5 24\/\/?","label":"neutral"}
{"tweet_id":568778730186928128,"text":"@JetBlue This is the error message: Paper tickets cannot be serviced on-line.\nPlease see a JetBlue Crewmember for assistance.","label":"negative"}
{"tweet_id":568778893085290496,"text":"@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?","label":"negative"}
{"tweet_id":568779480019251201,"text":"@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.","label":"negative"}
{"tweet_id":568779794902614016,"text":"@united My guess:flight is going to be cancelled because there are 16 empty seats and those who confirmed are not important. #frustrated","label":"negative"}
{"tweet_id":568780030538420225,"text":"@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight.  Missing a black box? http:\/\/t.co\/SJQEmDtQmA","label":"negative"}
{"tweet_id":568780228648144896,"text":"@Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1\/2 hours!","label":"negative"}
{"tweet_id":568780741909319680,"text":".@USAirways You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again.","label":"negative"}
{"tweet_id":568781140217049088,"text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/Of7PFvQpOY","label":"neutral"}
{"tweet_id":568781359331844096,"text":"@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling.","label":"negative"}
{"tweet_id":568781422804262912,"text":"@SouthwestAir yes, thank you. Just sent DM.","label":"neutral"}
{"tweet_id":568781450146787328,"text":"@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?","label":"negative"}
{"tweet_id":568781555784507392,"text":"@SouthwestAir  Longer flights with 300 series no wifi? Will be great when you retire them.","label":"negative"}
{"tweet_id":568781747128803328,"text":"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +","label":"positive"}
{"tweet_id":568781819233091584,"text":"@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' \u00f0\u0178\u02dc\u02dc","label":"neutral"}
{"tweet_id":568782405965713408,"text":"@united Will do! Thanks!","label":"neutral"}
{"tweet_id":568782407698149376,"text":"@JetBlue perfect! Probably need some coffee to stay awake during the night ;)","label":"positive"}
{"tweet_id":568782673587658752,"text":"@USAirways it would be nice to just pull up to the gate. Still sitting here","label":"negative"}
{"tweet_id":568782732358258689,"text":"@USAirways what is the damn delay????","label":"negative"}
{"tweet_id":568782761852596225,"text":"@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!","label":"neutral"}
{"tweet_id":568783455338819584,"text":"@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.","label":"negative"}
{"tweet_id":568784261064622080,"text":"@united Hi. My 2\/23 flight from CUN-EWR shows a departure of 2:55pm on my United app.  Can you confirm?  Doesn't look correct.  Thanks.","label":"neutral"}
{"tweet_id":568784436428300290,"text":"@SouthwestAir Jackpot!  #legroom http:\/\/t.co\/ZO2iceG4lI","label":"positive"}
{"tweet_id":568784615877574656,"text":"@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules","label":"positive"}
{"tweet_id":568784868257214464,"text":"@JetBlue beautiful ride. Thanks again:)","label":"positive"}
{"tweet_id":568785504004497408,"text":"@USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service & #support.","label":"positive"}
{"tweet_id":568785762218610690,"text":"@SouthwestAir why did you book my hotel twice?!?! Ahhhhh","label":"negative"}
{"tweet_id":568785867743105024,"text":"@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.","label":"neutral"}
{"tweet_id":568786035053760512,"text":"@united yes. Houston Int'l, Bush.","label":"neutral"}
{"tweet_id":568786206932250624,"text":"@united thnx ^LO :-)","label":"positive"}
{"tweet_id":568786315820470272,"text":"@USAirways thanks for helping with #rebooking #canceledflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday","label":"positive"}
{"tweet_id":568786394656722944,"text":"@JetBlue Success! Good work JetBlue team","label":"positive"}
{"tweet_id":568786745715757056,"text":"@united Please send me the link\/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx","label":"positive"}
{"tweet_id":568786811381616641,"text":"@united Will do, cheers","label":"neutral"}
{"tweet_id":568786817404817408,"text":"@united what's the point of offering a free checked bag of you lose it?","label":"negative"}
{"tweet_id":568787022472740864,"text":"@united screwing me over twice in one month. Learned my lesson. We are through.","label":"negative"}
{"tweet_id":568787046778720256,"text":"@SouthwestAir sure thing","label":"positive"}
{"tweet_id":568787210188812289,"text":"@USAirways I'm logged into a booking. I need to add API before travelling to the states but I cannot see where to do it","label":"negative"}
{"tweet_id":568787787815776256,"text":"@SouthwestAir please do. Hate having to fly a different airline. You're my fav.","label":"positive"}
{"tweet_id":568787831436345344,"text":"@USAirways @AmericanAir , you cancelled my flight back during the holidays and gave me a refund of $8.51\/ticket from PHL to EWR, really?!","label":"negative"}
{"tweet_id":568787999036583936,"text":"@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it","label":"negative"}
{"tweet_id":568788141236199424,"text":"@USAirways No. Just felt that you could do better in making the emails feel a little less of \u00e2\u20ac\u0153We don\u00e2\u20ac\u2122t care. We\u00e2\u20ac\u2122re automated.\"","label":"negative"}
{"tweet_id":568788152955092992,"text":"@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline","label":"negative"}
{"tweet_id":568788357431447552,"text":"@SouthwestAir  what is the status on flight#122 STL-AUS?","label":"neutral"}
{"tweet_id":568788947859607552,"text":".@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.","label":"negative"}
{"tweet_id":568789117426921472,"text":"@jetblue We'd love to help Shanese Bryant-Melton, a hard-working grandmother from DC, go to Miami. It's on her bucket list. #flyitforward","label":"neutral"}
{"tweet_id":568789500727570432,"text":"@united Is flight 5001 really going to leave Newark today?  If not tell us now and I will rent a car.  I do not want to end up stranded.","label":"negative"}
{"tweet_id":568789565483454464,"text":"@USAirways Thanks, but you can't. My flight was cancelled for \"maintenance\" reasons, and the next available flight was too late for me.","label":"negative"}
{"tweet_id":568790164404899840,"text":"@virginamerica Looks like a broken link for your assets https:\/\/t.co\/OArDjjGrrD","label":"negative"}
{"tweet_id":568790282839433216,"text":"@USAirways made it.. Never ran so fast in my life","label":"neutral"}
{"tweet_id":568790795253186560,"text":"@USAirways never let's me down, every. Single. Flight. Gets delayed.","label":"negative"}
{"tweet_id":568791035297468416,"text":"@VirginAmerica thank you! I absolutely will \u00f0\u0178\u02dc\u017d","label":"positive"}
{"tweet_id":568791243800473600,"text":"@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster","label":"negative"}
{"tweet_id":568791283575201792,"text":"@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou","label":"positive"}
{"tweet_id":568791745925918721,"text":"@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday","label":"negative"}
{"tweet_id":568792664931508225,"text":"@USAirways Thank you for valuing my feedback. What will you do with it?","label":"neutral"}
{"tweet_id":568793043664560128,"text":"@united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime","label":"negative"}
{"tweet_id":568793432900177920,"text":"@united WTH be honest with your customers.  This better be the last change or we are driving home.  Has our plane left or not!","label":"negative"}
{"tweet_id":568793575300796417,"text":"@USAirways 5223 out of Gainesville, FL","label":"neutral"}
{"tweet_id":568793782164062208,"text":"@SouthwestAir Who can I contact about requesting a charity donation? #ThankYou","label":"neutral"}
{"tweet_id":568793902267936769,"text":"@united Who can I contact about requesting a charity donation? #ThankYou","label":"neutral"}
{"tweet_id":568794248654426112,"text":"Thanks! Hope I don't look like a complainer, I've written of good experiences w\/you in the past and am making do in terminal 5 :) @JetBlue","label":"positive"}
{"tweet_id":568794864533385216,"text":"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https:\/\/t.co\/q8VSfFRd1u","label":"positive"}
{"tweet_id":568795018816675841,"text":"@united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now.","label":"negative"}
{"tweet_id":568795139512127488,"text":".@VirginAmerica They were very understanding and helped me out.  Thx! #Comps","label":"positive"}
{"tweet_id":568795451341856768,"text":"@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate.","label":"positive"}
{"tweet_id":568795462125428736,"text":"@USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more).","label":"negative"}
{"tweet_id":568795791445209088,"text":"@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!","label":"positive"}
{"tweet_id":568796018348724226,"text":"I was a bit steamed in conjunction w\/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue","label":"negative"}
{"tweet_id":568796187299606528,"text":"@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made","label":"negative"}
{"tweet_id":568796449863028736,"text":"@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!","label":"negative"}
{"tweet_id":568797120410619904,"text":"@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup","label":"negative"}
{"tweet_id":568797401772892161,"text":"@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room","label":"negative"}
{"tweet_id":568797768162127872,"text":"@SouthwestAir  getting the run around today with customer service & disconnected customer relations # given twice. Help!!!","label":"negative"}
{"tweet_id":568797800743313408,"text":"@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)","label":"neutral"}
{"tweet_id":568797966489690112,"text":"@united no because you will charge me or delay me further. United 1612 still waiting.","label":"negative"}
{"tweet_id":568798045799784448,"text":"@JetBlue you guys rock!! http:\/\/t.co\/LA397zaoAY","label":"positive"}
{"tweet_id":568798264943902720,"text":"@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.","label":"neutral"}
{"tweet_id":568798853656223745,"text":"@JetBlue what can I say, I'm #LostinLove w\/our #brandmance https:\/\/t.co\/Bzwgp7aDVE #wemosaictogether #Mint #Love","label":"positive"}
{"tweet_id":568799486392143872,"text":"@JetBlue Thanks for offering this service, guys! http:\/\/t.co\/xDjzkC34GB","label":"positive"}
{"tweet_id":568799543698935808,"text":"@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air","label":"positive"}
{"tweet_id":568800165886210048,"text":"@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?","label":"negative"}
{"tweet_id":568800184345468929,"text":"@SouthwestAir FJBFSC  all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent","label":"negative"}
{"tweet_id":568800246433775617,"text":"@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry","label":"positive"}
{"tweet_id":568800805475782656,"text":"@VirginAmerica is saving my sanity right now: http:\/\/t.co\/ELtBOLjUl9","label":"neutral"}
{"tweet_id":568800846789545984,"text":"@JetBlue thanks bae","label":"neutral"}
{"tweet_id":568800974632050688,"text":"@united is the worst http:\/\/t.co\/27aitZl6nd","label":"negative"}
{"tweet_id":568800998929661953,"text":"@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","label":"positive"}
{"tweet_id":568801276416401408,"text":"@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http:\/\/t.co\/AvbdstJUJS","label":"neutral"}
{"tweet_id":568801277984944128,"text":"@united no wifi on flight ua688. SF to ORD. Really?  Wow","label":"negative"}
{"tweet_id":568801400815292416,"text":"@JetBlue 290 to Boston","label":"negative"}
{"tweet_id":568801442770743296,"text":"@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....","label":"negative"}
{"tweet_id":568801535662166016,"text":"@united Based on suggestions from other passengers I have a rental car on standby for 11:30.  One way or another will be leaving then.","label":"neutral"}
{"tweet_id":568801542322548737,"text":"@SouthwestAir  flying Southwest for the first time to LGA with a layover in Atlanta!","label":"neutral"}
{"tweet_id":568801701378928641,"text":"@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;)","label":"positive"}
{"tweet_id":568801885567606784,"text":"@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail","label":"negative"}
{"tweet_id":568802037057646594,"text":"@SouthwestAir @Vindictive_tK Larry David works for southwest?","label":"neutral"}
{"tweet_id":568802044309430272,"text":"@united https:\/\/t.co\/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers","label":"negative"}
{"tweet_id":568802105005346817,"text":"@SouthwestAir @geekstiel Do you know when the last chance is?","label":"neutral"}
{"tweet_id":568802225058926592,"text":"@USAirways has no idea what customer service means.  As the customer, if you mess up my plans, don't treat me like its no big deal!","label":"negative"}
{"tweet_id":568802305606361089,"text":"@SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus.","label":"negative"}
{"tweet_id":568802316893216769,"text":"@SouthwestAir When is the last chance to win #DestinationDragon ???","label":"neutral"}
{"tweet_id":568802396907835393,"text":"@VirginAmerica happy to spend the day together. Let's do this!","label":"positive"}
{"tweet_id":568802906280845312,"text":"@united I need a breakdown of what the \"international surcharge\" on my flights cover. Please help","label":"neutral"}
{"tweet_id":568803013487276033,"text":"@united Will you be issuing an exception policy for Denver for this weekend?","label":"neutral"}
{"tweet_id":568803061361025024,"text":"@united - are you aware your airbus fleet sucks?  I'd rather fly a C-130 full of rubber dog shit.","label":"negative"}
{"tweet_id":568803231335387137,"text":"@united Thanks! Just DMed HN.","label":"positive"}
{"tweet_id":568803368367366144,"text":"@SouthwestAir I DMed you :)","label":"neutral"}
{"tweet_id":568803508784275457,"text":"@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?","label":"negative"}
{"tweet_id":568803598638796800,"text":"@united thanks, i made it.","label":"positive"}
{"tweet_id":568803679018491904,"text":".@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.","label":"negative"}
{"tweet_id":568803996774879232,"text":"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!","label":"positive"}
{"tweet_id":568804026789138433,"text":"@united good fly!! #United #businessFirst","label":"positive"}
{"tweet_id":568804253151731712,"text":"@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail","label":"negative"}
{"tweet_id":568804291755945984,"text":"@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out.","label":"negative"}
{"tweet_id":568804416662454272,"text":"@JetBlue mechanical failure isn't Boston' fault.","label":"negative"}
{"tweet_id":568804502645706752,"text":"@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me","label":"negative"}
{"tweet_id":568804534845345792,"text":"@USAirways can I book using some sort of breavement program? I need to get home for my pops funeral","label":"neutral"}
{"tweet_id":568805444761681921,"text":"@united It is all good -- your 1K team has been nothing short of amazing with everything.","label":"negative"}
{"tweet_id":568805448696115200,"text":"@united Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was cancelled?","label":"negative"}
{"tweet_id":568805571647942656,"text":"@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation","label":"negative"}
{"tweet_id":568805605432958976,"text":"@USAirways get ur act together, start treating ur passengers w\/ kinder, have more sanitized planes. Take a page from @Delta perhaps.","label":"negative"}
{"tweet_id":568805624164851712,"text":"@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","label":"positive"}
{"tweet_id":568805696780824576,"text":"@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","label":"positive"}
{"tweet_id":568805751386288128,"text":"@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed","label":"negative"}
{"tweet_id":568806237804109825,"text":"@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http:\/\/t.co\/9sKrLyrZ1O","label":"negative"}
{"tweet_id":568806618097455104,"text":"@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof","label":"negative"}
{"tweet_id":568806740227166208,"text":"@USAirways can I get a free mimosa to compensate my flight delay (yet again) thx","label":"negative"}
{"tweet_id":568806899275018241,"text":"@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572","label":"negative"}
{"tweet_id":568807083270762497,"text":"@JetBlue something they're not telling us (2)","label":"negative"}
{"tweet_id":568807206059028481,"text":"@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.","label":"negative"}
{"tweet_id":568807231396802560,"text":"@united done","label":"neutral"}
{"tweet_id":568807391484997632,"text":"@USAirways Thank you","label":"positive"}
{"tweet_id":568807451249627136,"text":"@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG","label":"positive"}
{"tweet_id":568807823187976193,"text":"@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https:\/\/t.co\/kdHRUF54sW","label":"positive"}
{"tweet_id":568807894264578048,"text":"@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http:\/\/t.co\/FY6f9rZB9k","label":"negative"}
{"tweet_id":568807901608828928,"text":"@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????","label":"negative"}
{"tweet_id":568807908374286336,"text":"@SouthwestAir oh my gosh! Going to dm you now! Thank you!","label":"positive"}
{"tweet_id":568807947423375360,"text":"@USAirways 2133. Flight now cancelled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA.","label":"negative"}
{"tweet_id":568808397660774401,"text":"@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed","label":"negative"}
{"tweet_id":568808470536962048,"text":"@united @upgrd I guess the Kit Kat looks tasty... not going near that \"sandwich.\"","label":"negative"}
{"tweet_id":568808975828955136,"text":"@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited","label":"negative"}
{"tweet_id":568809327298883584,"text":"@AndrewFallis same here! On hold for an hour & then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight","label":"negative"}
{"tweet_id":568809330151022592,"text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/D1eRGPdWsJ","label":"neutral"}
{"tweet_id":568809510644527104,"text":"@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating.","label":"negative"}
{"tweet_id":568809558786899968,"text":"@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive","label":"positive"}
{"tweet_id":568810170383536128,"text":"@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon","label":"positive"}
{"tweet_id":568810180269494272,"text":"@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board.","label":"negative"}
{"tweet_id":568810866830913536,"text":"@united what do I do if something is missing from my checked baggage?","label":"neutral"}
{"tweet_id":568811022049349633,"text":"@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!","label":"negative"}
{"tweet_id":568811069575204864,"text":"@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue","label":"negative"}
{"tweet_id":568811771315814401,"text":"@USAirways thank you!","label":"positive"}
{"tweet_id":568811854216105984,"text":"@united Do miles earned with Explorer card count toward lifetime miles?","label":"neutral"}
{"tweet_id":568812046747201537,"text":"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff","label":"negative"}
{"tweet_id":568812129308053504,"text":"@united not anymore.  Finally was ticketed 5 min before takeoff.  Not sure why the confusion with a full-fare GSA ticket.","label":"negative"}
{"tweet_id":568812584469528576,"text":"@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back","label":"negative"}
{"tweet_id":568813269906890753,"text":"@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss","label":"negative"}
{"tweet_id":568813356296982528,"text":"@united customer service has no solution and now we might miss a show because of them","label":"negative"}
{"tweet_id":568813431962226688,"text":"@united I hope you have a solution or insurance to cover this issue","label":"negative"}
{"tweet_id":568814123540221952,"text":"@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?","label":"negative"}
{"tweet_id":568814251311288320,"text":"@USAirways thanks is there a beareavement discount anymore or not should I just book online","label":"neutral"}
{"tweet_id":568814284680994816,"text":"@sarahpompei don't bother wasting your time!  @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice","label":"negative"}
{"tweet_id":568815117120319488,"text":"@JetBlue's CEO battles to appease passengers and Wall Street - Lake Wylie #Pilot http:\/\/t.co\/jgor0vdI3S","label":"neutral"}
{"tweet_id":568815310016548865,"text":"@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver","label":"negative"}
{"tweet_id":568815354388078593,"text":"@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!","label":"negative"}
{"tweet_id":568815514702770176,"text":"@united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade","label":"neutral"}
{"tweet_id":568815660815519744,"text":"@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo","label":"negative"}
{"tweet_id":568815686446788608,"text":"\u00e2\u20ac\u0153@united: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP\u00e2\u20ac\ufffd @ClarkHoward #Another #Airlines #Issues","label":"neutral"}
{"tweet_id":568815689684815873,"text":"@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry","label":"positive"}
{"tweet_id":568815766474244096,"text":"@USAirways \nGood news, we got fixed.","label":"positive"}
{"tweet_id":568816016622354432,"text":"@JetBlue I did. They said not as of now. Let's cross fingers it happens before departing","label":"neutral"}
{"tweet_id":568817350864023552,"text":"@united yes to three different checkers along the walk to the plane. Overkill","label":"negative"}
{"tweet_id":568817526823456768,"text":"@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!","label":"positive"}
{"tweet_id":568817637754593280,"text":"@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!","label":"negative"}
{"tweet_id":568817894030741504,"text":"@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied","label":"positive"}
{"tweet_id":568817985147654144,"text":"@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other","label":"negative"}
{"tweet_id":568818328132841472,"text":"@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect","label":"negative"}
{"tweet_id":568818427579793409,"text":"@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler","label":"negative"}
{"tweet_id":568818512191471616,"text":"@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!","label":"positive"}
{"tweet_id":568818517694402561,"text":"@SouthwestAir can you answer the phone so I can change my flight plans. Srsly.","label":"negative"}
{"tweet_id":568818669024907264,"text":"@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?","label":"negative"}
{"tweet_id":568818695562260481,"text":"@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful","label":"positive"}
{"tweet_id":568818998445522944,"text":"@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!","label":"neutral"}
{"tweet_id":568819406207356928,"text":"@united will flight 5559 to YYC be providing free food when we are allowed back on board  after the \"broken lightbulb\"","label":"negative"}
{"tweet_id":568819697438871553,"text":"@JetBlue what's a good address to send feedback over email?","label":"neutral"}
{"tweet_id":568820729879367680,"text":"@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual late","label":"negative"}
{"tweet_id":568821261767303168,"text":"@united I'm rebooked. Getting home 4 hours later then planned. What are the chances I'll ever see my bag again? #unhappytraveler","label":"negative"}
{"tweet_id":568821268239089664,"text":"@SouthwestAir ha, ha not a make or break for me either way!","label":"neutral"}
{"tweet_id":568821307766222848,"text":"@united uh - I booked it through the UA website. Why the price change?","label":"negative"}
{"tweet_id":568821349688471552,"text":"@SouthwestAir - 800 is not int'l friendly","label":"negative"}
{"tweet_id":568822440631144448,"text":"@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.","label":"positive"}
{"tweet_id":568822919633240064,"text":"@united delayed going home AGAIN. Getting really tired of delays.","label":"negative"}
{"tweet_id":568823050571026432,"text":"@SouthwestAir give this guy a raise....great start to flight from AZ to MKE..","label":"positive"}
{"tweet_id":568823099182985216,"text":"@SouthwestAir Deborah helped me\u00f0\u0178\u2019\ufffd","label":"positive"}
{"tweet_id":568823136600371200,"text":"@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?","label":"negative"}
{"tweet_id":568823603627565056,"text":"@JetBlue I \u00e2\ufffd\u00a4\u00ef\u00b8\ufffd Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr late, div to phx & got in 2 hrs late. What will be done?","label":"negative"}
{"tweet_id":568823817679847425,"text":"@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days","label":"negative"}
{"tweet_id":568823990321598465,"text":"@USAirways I called the BTV desk; they had more information - so it exists.  Your systems don't make it easy for the customer to access it.","label":"negative"}
{"tweet_id":568824366928039936,"text":"@JetBlue why don't you fly to #nashville? :(","label":"neutral"}
{"tweet_id":568824537338417154,"text":"@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan & only one leg reported. Asked for credit, no response.","label":"negative"}
{"tweet_id":568824786337574912,"text":"@USAirways Will you guys be offering no-fee changes for flights out of DCA tomorrow afternoon?","label":"neutral"}
{"tweet_id":568824821531996162,"text":"@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.","label":"negative"}
{"tweet_id":568824987244584961,"text":"@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.","label":"negative"}
{"tweet_id":568825140898873344,"text":"@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!","label":"positive"}
{"tweet_id":568825563126865922,"text":"@USAirways what is your policy around bringing a breast pump on board?","label":"neutral"}
{"tweet_id":568825686472953856,"text":"@USAirways Nice try.  Doesn't apply to Philly.","label":"neutral"}
{"tweet_id":568825730718666754,"text":"@united so going forward, I shouldn't be booking Star Alliance flights through the United App?","label":"neutral"}
{"tweet_id":568825791644966912,"text":"@united obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http:\/\/t.co\/Ph8QJzaPKx","label":"negative"}
{"tweet_id":568826004891832321,"text":"@USAirways Not happy with start of trip!  cancelled flight #poor customerservice","label":"negative"}
{"tweet_id":568826055324098562,"text":"@JetBlue sent :-) curious to see what kind of comp we get.","label":"positive"}
{"tweet_id":568826247809273856,"text":"@USAirways can I bring mini bottles of booze on to my flight?","label":"neutral"}
{"tweet_id":568826365878730753,"text":"@SouthwestAir canceling flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice","label":"negative"}
{"tweet_id":568826425538519041,"text":"@USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service","label":"negative"}
{"tweet_id":568827397103099904,"text":"@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?","label":"negative"}
{"tweet_id":568827568973066240,"text":"@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http:\/\/t.co\/dXuX6DBfd3","label":"positive"}
{"tweet_id":568827677001428992,"text":"@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff","label":"negative"}
{"tweet_id":568828064152424448,"text":"@united boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA.","label":"negative"}
{"tweet_id":568828112626012160,"text":"@VirginAmerica @madbee95 check the website before you go to the airport!","label":"neutral"}
{"tweet_id":568828240204333056,"text":"@united this is very disappointing. This is about customer service.","label":"negative"}
{"tweet_id":568828267660054528,"text":"@SouthwestAir thanks for the info and the quick response!","label":"positive"}
{"tweet_id":568828335922356224,"text":"@SouthwestAir That guy was the flight attendant on my last flight\u00e2\u20ac\u00a6 he was hilarious! \u00e2\u02dc\u00ba","label":"positive"}
{"tweet_id":568828543423123456,"text":"@united I can tell you. Your airline has lost mine and my families business. \nThis day and age message through Twitter travels fast.","label":"negative"}
{"tweet_id":568828574641328128,"text":"@SouthwestAir that's awesome! Love flying SWA!","label":"positive"}
{"tweet_id":568828648687591424,"text":"@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA","label":"neutral"}
{"tweet_id":568828957002493953,"text":"@JetBlue flight booked! Heading out to California with the @WikiPearl team for  @NatProdExpo on March 6-8! Can't wait! #ExpoWest","label":"positive"}
{"tweet_id":568828959879790592,"text":"@SouthwestAir y airline I fly with, but haven't seen anything like this yet!","label":"negative"}
{"tweet_id":568829196962828289,"text":"@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation","label":"negative"}
{"tweet_id":568829465788350464,"text":"@USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference.","label":"negative"}
{"tweet_id":568829494556897280,"text":"@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model.","label":"negative"}
{"tweet_id":568829652233428992,"text":"@SouthwestAir Maybe it is just a machine...","label":"neutral"}
{"tweet_id":568829686257623040,"text":"@SouthwestAir is that @MurraySawChuck","label":"neutral"}
{"tweet_id":568829852721106944,"text":"@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing","label":"negative"}
{"tweet_id":568829891220803584,"text":"@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me","label":"neutral"}
{"tweet_id":568829994786426881,"text":"@SouthwestAir already booked my tickets for August 20th-30th!  Can't wait for my vacation!","label":"positive"}
{"tweet_id":568830614289252352,"text":"@united DM sent.","label":"neutral"}
{"tweet_id":568830888089423872,"text":"@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. \u00f0\u0178\u02dc\u2019","label":"negative"}
{"tweet_id":568830996365193216,"text":"@united found the flight on @airfarewatchdog","label":"neutral"}
{"tweet_id":568831166976884736,"text":"@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!","label":"negative"}
{"tweet_id":568831798857195520,"text":"@united I'm in another country - please cancel my reservation. I've booked through Swiss air","label":"neutral"}
{"tweet_id":568831929102913536,"text":"@united the new seats on the Canadaair regional jets just plain suck.","label":"negative"}
{"tweet_id":568832394196684800,"text":"@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.","label":"positive"}
{"tweet_id":568832682269888512,"text":"@united of course not. The inflight crew was great!","label":"positive"}
{"tweet_id":568832749093687296,"text":"@united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!","label":"positive"}
{"tweet_id":568832931382366209,"text":"@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days","label":"negative"}
{"tweet_id":568833209288372224,"text":"@united Flight 395. Rolling delay of 1 hour 42 minutes","label":"negative"}
{"tweet_id":568833409138745344,"text":"@USAirways trying to check in online for a flight tomorrow.  Tried computer, tablet, and phone.  got error message on all devices?","label":"negative"}
{"tweet_id":568833490818453504,"text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/Ur60Un86gy","label":"negative"}
{"tweet_id":568833608460283904,"text":"@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional.  Couldn't do work if I wanted to.  Never again.","label":"negative"}
{"tweet_id":568833739192557569,"text":"@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http:\/\/t.co\/zSuZTNAIJq","label":"neutral"}
{"tweet_id":568834026317832193,"text":"@USAirways yes but lost a whole day.  Frustrating!!  #poor customer service","label":"negative"}
{"tweet_id":568834182694240256,"text":"@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica","label":"positive"}
{"tweet_id":568834249303785472,"text":"@USAirways oh they saw it and said nothing.","label":"neutral"}
{"tweet_id":568834328937009152,"text":"@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience","label":"negative"}
{"tweet_id":568834799592448000,"text":"@united workin on it. Waiting on him to reply.","label":"neutral"}
{"tweet_id":568834834040164352,"text":"@USAirways Welcome to North Texas US Air \/ American Air employees. \nHousing and Education are great opportunities in The GR8 State Of Texas","label":"positive"}
{"tweet_id":568834851517771776,"text":"@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?","label":"negative"}
{"tweet_id":568834890046832640,"text":"@united @JedediahBila KP I am not traveling - we trying to cheer up Ms. Bila.","label":"neutral"}
{"tweet_id":568835255722860544,"text":"@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!","label":"positive"}
{"tweet_id":568836365309190145,"text":"@JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http:\/\/t.co\/5PvG2hJXKp","label":"neutral"}
{"tweet_id":568836390991101952,"text":"@USAirways Call volumes are high so the best answer is to hang up on me?","label":"negative"}
{"tweet_id":568836477099995137,"text":"@SouthwestAir so the fares I see for flights in fall are the ABSOULUTELY LOWEST they will be?","label":"neutral"}
{"tweet_id":568836616166313984,"text":"@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at \n@VelourLive here in Utah I would love to go I am available! :)","label":"neutral"}
{"tweet_id":568836642825375744,"text":"@united I get that. But doing it by giving inaccurate\/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact","label":"negative"}
{"tweet_id":568836728716333056,"text":"@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler","label":"negative"}
{"tweet_id":568836750598123521,"text":"@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)","label":"positive"}
{"tweet_id":568836930550534145,"text":"@SouthwestAir will do. Thank you.","label":"neutral"}
{"tweet_id":568837168350699520,"text":"@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?","label":"neutral"}
{"tweet_id":568837602071203840,"text":"@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.","label":"neutral"}
{"tweet_id":568837619372593153,"text":"@JetBlue currently dancing in the terminal. love Stevie!","label":"positive"}
{"tweet_id":568838020041809920,"text":"@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http:\/\/t.co\/gonmRwEM6I","label":"neutral"}
{"tweet_id":568838717303074816,"text":"@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking","label":"negative"}
{"tweet_id":568838743030956032,"text":"@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.","label":"positive"}
{"tweet_id":568838781907935233,"text":".@SouthwestAir I will if you can see about moving up my Brother in laws graduation to the 6th.  Thanks.","label":"neutral"}
{"tweet_id":568839596261249024,"text":"@JetBlue Let's just say #IDontWannaLiveWithoutYourLove https:\/\/t.co\/i9KCgaxxFa #ItWasMintToBe #BestInClassSocial #ThankYou #Travel #Business","label":"neutral"}
{"tweet_id":568840215089041409,"text":"@USAirways we have seats.  on phone Iwas  told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?","label":"negative"}
{"tweet_id":568840247657820160,"text":"@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown","label":"negative"}
{"tweet_id":568841522646552576,"text":"@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http:\/\/t.co\/hrvuKtpvn1 http:\/\/t.co\/MY3dnVBZAZ","label":"neutral"}
{"tweet_id":568841631585021952,"text":"@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!","label":"negative"}
{"tweet_id":568841635049533440,"text":"@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers","label":"negative"}
{"tweet_id":568842357069770752,"text":"Thank you @united for your prompt assistance.","label":"positive"}
{"tweet_id":568842531531681792,"text":"@united it just goes round & round, it's be going on for weeks,","label":"neutral"}
{"tweet_id":568842944024875008,"text":"@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.","label":"neutral"}
{"tweet_id":568843439107919872,"text":"@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.","label":"negative"}
{"tweet_id":568843464361713664,"text":"@JetBlue well mine sure aren't anything to write home about!","label":"neutral"}
{"tweet_id":568843696105496577,"text":"@USAirways It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :(","label":"negative"}
{"tweet_id":568844078730727424,"text":"@united I log in, view reservations, try view specific reservation & takes me back to login page,","label":"negative"}
{"tweet_id":568844097374560256,"text":"@united appreciate the sentiment and you were able to get me off the ground;still missed connection","label":"positive"}
{"tweet_id":568844412970770433,"text":"@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140","label":"negative"}
{"tweet_id":568844772191940608,"text":"@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?","label":"negative"}
{"tweet_id":568845012777111552,"text":"@SouthwestAir flights from sunny SFO delayed for hours and others cancelled left and right with little updates. Any help @SouthwestAir?","label":"negative"}
{"tweet_id":568845145510158336,"text":"@USAirways absolutely","label":"neutral"}
{"tweet_id":568845539405656064,"text":"@united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.","label":"positive"}
{"tweet_id":568845545986400256,"text":"@JetBlue Now ur asking for the heavy guns! You know #IWouldDoAnythingForLove https:\/\/t.co\/Yx1DQJn8nL #BrandMance #LoveSongFriday","label":"neutral"}
{"tweet_id":568845553104068609,"text":"@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http:\/\/t.co\/tvB5zbzVhg","label":"neutral"}
{"tweet_id":568845724110213120,"text":"@united Thanks!","label":"positive"}
{"tweet_id":568845879307735040,"text":"@SouthwestAir did you cancel ALL flights into BNA today??? #needtogethome","label":"negative"}
{"tweet_id":568846033997803520,"text":"@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https:\/\/t.co\/3QYEzHjGsb #brandmance","label":"positive"}
{"tweet_id":568846188725841920,"text":"@USAirways worst customer service. ticket was 180 and fee is 200 it's \"not worth it\" for them accommodate me given circumstances in BOS","label":"negative"}
{"tweet_id":568848068977799168,"text":"@SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone & #iPodTouch, not #iPad. http:\/\/t.co\/XxSaomBdGS","label":"neutral"}
{"tweet_id":568848259008962560,"text":"@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous","label":"negative"}
{"tweet_id":568848795733069824,"text":"@SouthwestAir how oh how do we get tickets! ?!","label":"neutral"}
{"tweet_id":568848952768000000,"text":"@JetBlue and @WSJ team up offering in-flight access to journal content http:\/\/t.co\/PTsbkA4cDJ","label":"neutral"}
{"tweet_id":568849007641911296,"text":"@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather","label":"negative"}
{"tweet_id":568849058523033601,"text":"@SouthwestAir  Please Help. We really want to fly with you. #guessweflyingdelta","label":"positive"}
{"tweet_id":568849719625158657,"text":"@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?","label":"positive"}
{"tweet_id":568850515309826048,"text":"@SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously","label":"negative"}
{"tweet_id":568850600261226496,"text":"@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder","label":"negative"}
{"tweet_id":568850770331721728,"text":"@JetBlue #AfterAll indeed! https:\/\/t.co\/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair","label":"neutral"}
{"tweet_id":568850852909342720,"text":"@united splitting up my flights quadruples the price","label":"negative"}
{"tweet_id":568850938796118016,"text":"@JetBlue is flt 1202 delayed?","label":"neutral"}
{"tweet_id":568850943359496192,"text":"@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)","label":"negative"}
{"tweet_id":568850967673896960,"text":"@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!","label":"negative"}
{"tweet_id":568851381769134080,"text":"@JetBlue I'll see you on board again soon!","label":"positive"}
{"tweet_id":568851396923146240,"text":"@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help","label":"negative"}
{"tweet_id":568851512509800448,"text":"@united hey! DM not working. UA 307!","label":"negative"}
{"tweet_id":568851544537481216,"text":"@united why would a person take hours and hours of wait time just to tell a lie","label":"negative"}
{"tweet_id":568852176799277057,"text":"Thank you for your help, Shannon! Great customer service, @SouthwestAir.","label":"positive"}
{"tweet_id":568852204750135296,"text":"@SouthwestAir  I can go.  I want to badly!!!!   I don't know how to DM.  Can I e-mail you?   Help!!!  wmn4life@hotmail.com","label":"neutral"}
{"tweet_id":568852319762313216,"text":"@USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http:\/\/t.co\/mAqw2nLNiU","label":"negative"}
{"tweet_id":568853244476309504,"text":"@united anything yet JJ?","label":"neutral"}
{"tweet_id":568853321659736064,"text":"@JetBlue where do I add my AA loyalty number to my Jetblue reservation?","label":"neutral"}
{"tweet_id":568853440794730496,"text":"@SouthwestAir  I am following you now.","label":"neutral"}
{"tweet_id":568854214136479744,"text":"@united worst flight experience I've ever had. Will never ever fly your airline again.","label":"negative"}
{"tweet_id":568854763057475584,"text":"@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)","label":"positive"}
{"tweet_id":568855071322198016,"text":"@united @bobwesson fair enough United. everybody is doing the best they can. Although that \"slight delay\" is turning into a cancellation.","label":"negative"}
{"tweet_id":568855090930429952,"text":"@JetBlue can I switch my seat for my trip on Sunday?","label":"neutral"}
{"tweet_id":568855357923074049,"text":"@southwestair How can I refer a friend for the Southwest Credit card for points?","label":"neutral"}
{"tweet_id":568855390462603264,"text":"@SouthwestAir#4569 cancelled, had to get refund. Cancellations happen. But the 25+ min phone wait & painful music unacceptable. Come on...","label":"negative"}
{"tweet_id":568855465842466817,"text":"@united UA6357 needs de-icing! Stat! We've waited our turn...","label":"neutral"}
{"tweet_id":568855468975759360,"text":"@united Thanks...seat made for a 6 year old and a broken TV. 20 flights\/year...my last on your airline.","label":"negative"}
{"tweet_id":568856823048089600,"text":"@SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx","label":"neutral"}
{"tweet_id":568856905445199872,"text":"@SouthwestAir I have a credit that expires a month before my flight, is there any possible way I can have that extended?","label":"neutral"}
{"tweet_id":568857278721478656,"text":"@USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!","label":"negative"}
{"tweet_id":568857663171366912,"text":"@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.","label":"negative"}
{"tweet_id":568857956470517760,"text":"@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes","label":"negative"}
{"tweet_id":568857976733376512,"text":"@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.","label":"positive"}
{"tweet_id":568858194447085568,"text":"@SouthwestAir yes but not with out an attitude and nasty comment","label":"negative"}
{"tweet_id":568858239372103680,"text":"@SouthwestAir okay thank you :), also I did get a tweet earlier about 1.5 hrs ago saying I won & should send a DM but then it was deleted?","label":"neutral"}
{"tweet_id":568858361011154944,"text":"@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?","label":"negative"}
{"tweet_id":568858368829313024,"text":"@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http:\/\/t.co\/QdXfT9qqT9","label":"negative"}
{"tweet_id":568858899438178305,"text":"@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!","label":"negative"}
{"tweet_id":568858974281314304,"text":"@USAirways & also that I was told no comps, upgrades, etc. Rebooking is good enough. #usairwaysfail","label":"negative"}
{"tweet_id":568859157253611520,"text":"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't.","label":"negative"}
{"tweet_id":568859503472422912,"text":"@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.","label":"negative"}
{"tweet_id":568860389640962048,"text":"@united mechanical issue. Looks like they got it fixed! Thanks for your concern.","label":"positive"}
{"tweet_id":568860857326637056,"text":"@SouthwestAir  when is the next flight with free cocktails ?","label":"neutral"}
{"tweet_id":568860978231709697,"text":"@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!","label":"negative"}
{"tweet_id":568861022343307264,"text":"@JetBlue has the worst customer service out of any airline company. #dontflythem","label":"negative"}
{"tweet_id":568861149053231104,"text":"@JetBlue I have more flights that I'd love to redeem for some points but they're a little over a year old. Is there a historical limit?","label":"neutral"}
{"tweet_id":568861309384728577,"text":"@JetBlue No, it is one I'm trying to make, but it is probably too late. I did not see an email that I could call. Pittsburgh International.","label":"negative"}
{"tweet_id":568861835568369664,"text":"@JetBlue before departure, while people who are delayed get up to $200 to compensate their time..","label":"negative"}
{"tweet_id":568861899435016192,"text":"@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.","label":"positive"}
{"tweet_id":568862134966345729,"text":"@JetBlue saving my sanity. Leaving it behind for sunshine. #escape #FL #bliss #travel #InDenial #WhatFrozenPipes http:\/\/t.co\/6TtzEJV3hY","label":"neutral"}
{"tweet_id":568862241497305088,"text":"@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue","label":"negative"}
{"tweet_id":568862320442662912,"text":"@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm.","label":"negative"}
{"tweet_id":568862460519813120,"text":"@SouthwestAir Was going for the weekend for friend's birthday, so no point in rebooking.","label":"negative"}
{"tweet_id":568863304975839233,"text":"@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it.","label":"negative"}
{"tweet_id":568863640721477632,"text":"@usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail","label":"negative"}
{"tweet_id":568863902106320896,"text":"@USAirways it's painful being on hold to you!! Really 25 minutes to change a flight!! http:\/\/t.co\/ocqk0JFXuA","label":"negative"}
{"tweet_id":568864796717805568,"text":"@united Followback so I can DM plz","label":"neutral"}
{"tweet_id":568864981917110272,"text":"@nrhodes85: look! Another apology. DO NOT FLY @USAirways","label":"negative"}
{"tweet_id":568866106317746176,"text":"@SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks","label":"positive"}
{"tweet_id":568867068331864064,"text":"@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!","label":"neutral"}
{"tweet_id":568867930127114240,"text":"@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel","label":"negative"}
{"tweet_id":568868305697525761,"text":"@united perfect! That works! Thank you!","label":"positive"}
{"tweet_id":568868515857321985,"text":"@united thanks for reminding me how much easier it is to fly Southwest!  Get more agents at sfo 25!","label":"negative"}
{"tweet_id":568868944557133825,"text":"@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.","label":"negative"}
{"tweet_id":568869594531651584,"text":"@SouthwestAir beautiful day in Seattle! http:\/\/t.co\/iqu0PPVq2S","label":"positive"}
{"tweet_id":568869609622904832,"text":"@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her","label":"positive"}
{"tweet_id":568870144891600896,"text":"@SouthwestAir yeah haha. Never been in one. It's expensive \u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a and we will!!!!! So much fun! #destinationdragons","label":"positive"}
{"tweet_id":568870279906234368,"text":"@USAirways followed!","label":"neutral"}
{"tweet_id":568870342443184128,"text":"@JetBlue will I be compensated for delays or cancellation?","label":"neutral"}
{"tweet_id":568870473934761985,"text":"@USAirways Please hold US1765 for me. Need to get home tonight before weather. Almost there.","label":"neutral"}
{"tweet_id":568871340498821120,"text":"@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or cancellations with the snow storm?","label":"neutral"}
{"tweet_id":568872880865325056,"text":"@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.","label":"positive"}
{"tweet_id":568873020460126209,"text":"@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock\u00f0\u0178\u02dc\u017d","label":"positive"}
{"tweet_id":568873031428415489,"text":".@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight","label":"negative"}
{"tweet_id":568873199250706433,"text":"@USAirways hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic?","label":"neutral"}
{"tweet_id":568873474392854530,"text":"@united Old school ride home to LAX from Houston #flyingRetro http:\/\/t.co\/6asuwx3Kv0","label":"neutral"}
{"tweet_id":568873612524032000,"text":"@SouthwestAir so u guys cancel #bna flights & don't bother 2 alert passengers? What gives?","label":"negative"}
{"tweet_id":568873730182504448,"text":"@united thank you.. Appreciate the response","label":"positive"}
{"tweet_id":568874175693242369,"text":"@USAirways if I have Dividend Miles credit card & I used it to book my flight is one bag free?","label":"neutral"}
{"tweet_id":568874399652306944,"text":"@USAirways That's not the question. Question is: how do I get past the computer fastest if we both know that the computer can't help me?","label":"neutral"}
{"tweet_id":568874496507174912,"text":"@united yes it is partly used, the del-ewr is used, the return flight was cancelled due to technical glitch in operations","label":"negative"}
{"tweet_id":568874645564362752,"text":"@VirginAmerica Thank you!!","label":"positive"}
{"tweet_id":568874741249007616,"text":"@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey","label":"negative"}
{"tweet_id":568875530671554561,"text":"@united exactly","label":"neutral"}
{"tweet_id":568875674552807425,"text":"@SouthwestAir can one use a companion pass w\/ a points booking or is it only cash fares? Thx!","label":"neutral"}
{"tweet_id":568875992128729088,"text":"@JetBlue @hanneslohmann cool","label":"neutral"}
{"tweet_id":568876711300997121,"text":"@JetBlue you know it!!","label":"neutral"}
{"tweet_id":568876769455054849,"text":"@JetBlue I'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt","label":"neutral"}
{"tweet_id":568876836324638720,"text":"@SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip.  Ty","label":"neutral"}
{"tweet_id":568877085479071744,"text":"@united bagage which i take to in the cabin i dont need to check-in,correct?","label":"neutral"}
{"tweet_id":568877353478299648,"text":"@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing.","label":"negative"}
{"tweet_id":568877690821877760,"text":"@USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?","label":"negative"}
{"tweet_id":568877748967444480,"text":"@USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help & to call back later. FOR A WEEK NOW!","label":"negative"}
{"tweet_id":568877772828880896,"text":"@JetBlue It was fabulous! Very pleased.","label":"positive"}
{"tweet_id":568877993453420544,"text":"@united Nope, still sitting at the gate!","label":"negative"}
{"tweet_id":568878121958694912,"text":"@united I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach","label":"negative"}
{"tweet_id":568878265814949889,"text":"@united DM ed u the request num","label":"neutral"}
{"tweet_id":568878340200906752,"text":"@SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights.","label":"negative"}
{"tweet_id":568879046215520256,"text":"@SouthwestAir and this asshole cut in front of me. Your system blows. http:\/\/t.co\/7ujt8VTCpa","label":"negative"}
{"tweet_id":568880030123745280,"text":"@SouthwestAir well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed","label":"negative"}
{"tweet_id":568880146284982272,"text":"@SouthwestAir left behind iPad Air on flight 505 from Bradley to BWI, plane had already left by the time I realized. Can you possibly help?","label":"neutral"}
{"tweet_id":568880408701435904,"text":"@SouthwestAir I'm on the 110 lol has anyone arrived yet??","label":"neutral"}
{"tweet_id":568881148325007360,"text":"@USAirways Yes, it was Sunday.","label":"neutral"}
{"tweet_id":568881593395208192,"text":"@united need to add service dog to my itinerary for tomorrow","label":"neutral"}
{"tweet_id":568881791156822017,"text":"@JetBlue Two delays.  A little proactive communication goes a long way. #howhardcanthatreallybe?","label":"negative"}
{"tweet_id":568881975177515009,"text":"@USAirways why I can't book a flight to PRN through your website?","label":"negative"}
{"tweet_id":568882014415249408,"text":"@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help","label":"negative"}
{"tweet_id":568882182686707712,"text":"@SouthwestAir thanks for losing my luggage","label":"negative"}
{"tweet_id":568882321119510528,"text":"@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http:\/\/t.co\/RcdH183Q1J","label":"positive"}
{"tweet_id":568882449922416641,"text":"@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport","label":"negative"}
{"tweet_id":568882601261273089,"text":"@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark","label":"negative"}
{"tweet_id":568882606634369024,"text":"@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!","label":"positive"}
{"tweet_id":568883108377808896,"text":"@united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond","label":"neutral"}
{"tweet_id":568883464923000832,"text":"@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.","label":"positive"}
{"tweet_id":568883598281076738,"text":"@USAirways any chance of a travel advisory or DCA this weekend?","label":"neutral"}
{"tweet_id":568883664219537408,"text":"@united this is for a check-in luggage. Employee told me not to include wheels in the dimensions.","label":"neutral"}
{"tweet_id":568883744246878208,"text":"@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.","label":"negative"}
{"tweet_id":568883826333777920,"text":"@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck","label":"negative"}
{"tweet_id":568883827218763777,"text":"@SouthwestAir  is there a route to flight from Mexico City to Chicago midway using your services?","label":"neutral"}
{"tweet_id":568883981371846656,"text":"@SouthwestAir 8 mins!!! http:\/\/t.co\/bbZiJWFDL3","label":"neutral"}
{"tweet_id":568884211739971584,"text":"\u00e2\u20ac\u0153@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP\u00e2\u20ac\ufffd THANK YOU!  United Cares!","label":"positive"}
{"tweet_id":568884252110159873,"text":"@SouthwestAir   Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http:\/\/t.co\/C8mqEzXVdH","label":"positive"}
{"tweet_id":568884473040752641,"text":"@united this means within one week i will have filed 2 compensation complaints to your website","label":"negative"}
{"tweet_id":568884491294351360,"text":"@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.","label":"negative"}
{"tweet_id":568884731489562624,"text":"@SouthwestAir 5 min away!","label":"neutral"}
{"tweet_id":568884751022624768,"text":"@SouthwestAir Yes, but I like need my luggage before tomorrow morning","label":"negative"}
{"tweet_id":568885007646740480,"text":"@SouthwestAir please please please http:\/\/t.co\/xiJiFYmvqP","label":"neutral"}
{"tweet_id":568885645927686144,"text":"@USAirways How do I get through?","label":"negative"}
{"tweet_id":568885966523527168,"text":"@USAirways I'm not a frequent flyer with US airways, I'm qantas? Can I still get notifications? Thank you","label":"neutral"}
{"tweet_id":568885971913023488,"text":"@SouthwestAir okaaaaay UGH IM 8 MIN AWAY","label":"negative"}
{"tweet_id":568888167681695744,"text":"@JetBlue thanks for your reply. It was flight 1572.","label":"positive"}
{"tweet_id":568888413308391424,"text":"@JetBlue he loved the #natural #beefjerky snacks\u00f0\u0178\u02dc\u2030","label":"positive"}
{"tweet_id":568888623787089920,"text":"@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons","label":"negative"}
{"tweet_id":568888806805512192,"text":"@SouthwestAir rules.","label":"positive"}
{"tweet_id":568889677094232064,"text":"@SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons","label":"negative"}
{"tweet_id":568889828588331009,"text":"@JetBlue I'm flying your airline just out of #LGA \u00f0\u0178\u02dc\u00b7","label":"neutral"}
{"tweet_id":568890074164809728,"text":"@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-)","label":"positive"}
{"tweet_id":568890203923980288,"text":"@USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?","label":"neutral"}
{"tweet_id":568890960358166528,"text":"@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks","label":"negative"}
{"tweet_id":568891084107087872,"text":"@SouthwestAir any chance they will change this to include Northeast airports?  JetBlue has.","label":"neutral"}
{"tweet_id":568891233386561537,"text":"@JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.","label":"neutral"}
{"tweet_id":568891505869344770,"text":"@USAirways how about checking the plane before having everyone board the plane? #pissed","label":"negative"}
{"tweet_id":568891974687830016,"text":"@JetBlue okay thanks. Hope to be flying with you guys soon!","label":"positive"}
{"tweet_id":568892505829347329,"text":"@united we can't all be american airlines I suppose... http:\/\/t.co\/0EWj7oKlji","label":"negative"}
{"tweet_id":568892540889509888,"text":"@SouthwestAir @TheEllenShow @Imaginedragons if only that was me! \u00f0\u0178\u02dc\ufffd #DestinationDragons","label":"neutral"}
{"tweet_id":568892942770786304,"text":"@SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons","label":"neutral"}
{"tweet_id":568893072001646592,"text":"@united or us air: http:\/\/t.co\/Eis9hcNPrO","label":"neutral"}
{"tweet_id":568893092927029249,"text":"@SouthwestAir cancels arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17","label":"negative"}
{"tweet_id":568893275907575808,"text":"@united assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?","label":"neutral"}
{"tweet_id":568893498193158144,"text":"@SouthwestAir when will you have flight from DAL to PVD?","label":"neutral"}
{"tweet_id":568893623099654144,"text":"@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated","label":"negative"}
{"tweet_id":568893685397483522,"text":"@SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed?","label":"negative"}
{"tweet_id":568894021688434690,"text":"@JetBlue do you have direct flights to and from Bos to St Lucia or Antigua?","label":"neutral"}
{"tweet_id":568894073345437697,"text":"@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?","label":"negative"}
{"tweet_id":568894231651098624,"text":"@JetBlue do you know when the schedule for dec 2015 will be released?","label":"neutral"}
{"tweet_id":568894248457646080,"text":"Well lets see.  You could pay for my Negroni with bitcoin. @JetBlue","label":"negative"}
{"tweet_id":568894256070287360,"text":"@united FYI, went through this on similar flight last week.","label":"neutral"}
{"tweet_id":568894341243998208,"text":"@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http:\/\/t.co\/nKAFbjyARi","label":"positive"}
{"tweet_id":568894575596580864,"text":"@united Thank you. Any help is appreciated.","label":"positive"}
{"tweet_id":568894680881963008,"text":"@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour \u00f0\u0178\u02dc\ufffd @Imaginedragons Crying \/dying rn #ripme","label":"positive"}
{"tweet_id":568894687911632896,"text":"@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.","label":"negative"}
{"tweet_id":568894795294363648,"text":"@USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2\/13. Then it says call the number.","label":"negative"}
{"tweet_id":568894996683870208,"text":"@united or frontier ... http:\/\/t.co\/n8WiNFu6C5","label":"neutral"}
{"tweet_id":568895050601508865,"text":"@USAirways there is a travel advis for nyc and phil PA  -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?","label":"negative"}
{"tweet_id":568895061284364288,"text":"Is it insulting that @USAirways @AmericanAir offer a \"non required $50 voucher as a goodwill offering..At least my bag can fly round trip","label":"negative"}
{"tweet_id":568895164577685504,"text":"@SouthwestAir LACMA on Fairfax.","label":"neutral"}
{"tweet_id":568895534825639936,"text":"@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip","label":"negative"}
{"tweet_id":568895587900207104,"text":"@JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere","label":"negative"}
{"tweet_id":568896227917451264,"text":".@JetBlue Ah grasshopper, your twitterz kung fu no good.  Hire geeks. http:\/\/t.co\/8MWItRi9kF","label":"negative"}
{"tweet_id":568896751102533632,"text":"@USAirways Almost home ...East Coast Freeze headed to PHL connect AVP TGIF http:\/\/t.co\/WXowZhpgfL","label":"neutral"}
{"tweet_id":568897013997289472,"text":"@JetBlue When will you release November flights for booking?","label":"neutral"}
{"tweet_id":568897720410374145,"text":"@JetBlue flight 691 from bos to Tampa takeoff 40 min late","label":"negative"}
{"tweet_id":568898165635575808,"text":"@SouthwestAir please acknowledge Attendant Jeff Wernicke. Beat in class and service on SW","label":"positive"}
{"tweet_id":568898405189038080,"text":"@VirginAmerica shares up on 4Q results - @iol http:\/\/t.co\/XZ6qeG3nef","label":"neutral"}
{"tweet_id":568898634923843586,"text":"@USAirways nothing important to do.  Why was I told to wait in the @AmericanAir line?  #patiencerunningout","label":"negative"}
{"tweet_id":568898792247992320,"text":"@JetBlue Please come to Indianapolis!","label":"positive"}
{"tweet_id":568898792755470336,"text":"@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people!  #letsgo","label":"negative"}
{"tweet_id":568899508601430016,"text":"@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate","label":"negative"}
{"tweet_id":568899516872568832,"text":"@united : thanks! i will catch my conection! :)","label":"positive"}
{"tweet_id":568900016636452864,"text":"@JetBlue ...second incident of lost baggage.  I sent you a DM.  Thoughts?","label":"negative"}
{"tweet_id":568900980080709632,"text":"@United @Skywest do it again!   I will now miss one or probably both our Aspen events. #Fail","label":"negative"}
{"tweet_id":568901675903119360,"text":"@united Can't beat the storm out of town if you wait to issue the policy until too late.  NWS issued storm warning already...","label":"negative"}
{"tweet_id":568901823215448064,"text":"@VirginAmerica moved my seat with no notice. \"Better seat\" is cabin select not behind the row I selected\u00f0\u0178\u2018\u017d #DISAPPOINTED","label":"negative"}
{"tweet_id":568901828055707648,"text":"@united as a million mile flier I'm embarrassed to ask how long ago his launched?","label":"neutral"}
{"tweet_id":568901905910521856,"text":"@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (late cause of yall) I\u00e2\u20ac\u2122ll ride US for life","label":"negative"}
{"tweet_id":568902419972694016,"text":"@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled.","label":"negative"}
{"tweet_id":568902492118888448,"text":"@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!","label":"positive"}
{"tweet_id":568902736462262272,"text":"@USAirways found the tix#, security code not working. Tried a dozen times.","label":"negative"}
{"tweet_id":568903193930764288,"text":"@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs","label":"negative"}
{"tweet_id":568903208015433728,"text":"@USAirways it MIGHT have went through. No confirmation. \"Please wait\" then same form.","label":"negative"}
{"tweet_id":568903479722246144,"text":"@united I know. I\u00e2\u20ac\u2122m sure you hear it all the time \u00e2\u20ac\u201d don\u00e2\u20ac\u2122t like the new seats. I\u00e2\u20ac\u2122m a small guy, 5\u00e2\u20ac\u2122 6\u00e2\u20ac\ufffd and I feel the new planes are tight","label":"negative"}
{"tweet_id":568903773491306496,"text":"@united Lindsay and ??.  Darn.  Terrible memory on my part.  I know they are headed back to IAD and then PIT tonight.","label":"neutral"}
{"tweet_id":568903820283158528,"text":"@usairways and @american please get my plane together before I go to Jetblue","label":"negative"}
{"tweet_id":568904127834558464,"text":"@JetBlue, why must you always delay my late night Orlando flights? \u00f0\u0178\u2019\u201d","label":"negative"}
{"tweet_id":568904155332354050,"text":"@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....","label":"negative"}
{"tweet_id":568904684561408000,"text":"@united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere \u00f0\u0178\u2122\ufffd http:\/\/t.co\/qGwK10dEwv","label":"neutral"}
{"tweet_id":568905087608881152,"text":"@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too late.","label":"negative"}
{"tweet_id":568905448897654784,"text":"@united it should be free like other airlines! Again, it\u00e2\u20ac\u2122s not 1997 anymore.","label":"negative"}
{"tweet_id":568905470502670336,"text":"@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?","label":"negative"}
{"tweet_id":568905924217217024,"text":"@SouthwestAir lately you've always been late! Please get back to the old #SWA!!","label":"negative"}
{"tweet_id":568906461461393408,"text":"@SouthwestAir not sure I can trust a statement with that many small numbers above words. http:\/\/t.co\/o3sRL1hfho","label":"negative"}
{"tweet_id":568906503358259200,"text":"@JetBlue Jan 5? That's not summer http:\/\/t.co\/TpzhjX7Hbt","label":"negative"}
{"tweet_id":568906726906335234,"text":"@SouthwestAir got it taken care of! thank you <3","label":"positive"}
{"tweet_id":568906811308257280,"text":"@JetBlue Thank you.","label":"neutral"}
{"tweet_id":568908474601639936,"text":"@united worst AIRLINE \nBEWARE THEY DO NOT MAINTAIN THERE PLAIN \nBEEN ON THE RUNWAY THE PAST 4 HOURS!!!\/","label":"negative"}
{"tweet_id":568908748732760064,"text":"\u00e2\u20ac\u0153@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY\u00e2\u20ac\ufffd \u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":568908838784475136,"text":"@SouthwestAir @TheEllenShow @Imaginedragons this job interferes w\/Ellen Show & concerts! will alway treasure my @LiveAtFirefly experience!","label":"neutral"}
{"tweet_id":568908978001993729,"text":"@USAirways Good info, but am already signed up for all options.  None of which sound like they applied to the 'missing' emails.","label":"negative"}
{"tweet_id":568909200832618496,"text":"@USAirways 2 bad planes & 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired.","label":"negative"}
{"tweet_id":568909613770211329,"text":"@united Yes but unbelievable.  Should have a free fare lock","label":"negative"}
{"tweet_id":568909776635236352,"text":"@JetBlue so what about California","label":"neutral"}
{"tweet_id":568910220644237312,"text":"@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!","label":"negative"}
{"tweet_id":568910590921609216,"text":"@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http:\/\/t.co\/vC6Keulg2J","label":"positive"}
{"tweet_id":568910988361244672,"text":"@USAirways thanks for nothing","label":"negative"}
{"tweet_id":568911099740839936,"text":"@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson.","label":"negative"}
{"tweet_id":568911270566608896,"text":"@USAirways yep, check it and my gmail 'Promotions' folder regularly... :-(","label":"negative"}
{"tweet_id":568911315026063361,"text":"@united 5.5 hours later I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO","label":"negative"}
{"tweet_id":568911349092212736,"text":"@SouthwestAir I would die if I got tickets to #DestinationDragons and you would be invited to my funeral","label":"negative"}
{"tweet_id":568912588748292097,"text":"@USAirways will do.  maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered","label":"negative"}
{"tweet_id":568913346675613696,"text":"@SouthwestAir PLEASE HELP! I would die to see the Vegas show! It would be amazing to hear their songs for real!","label":"neutral"}
{"tweet_id":568913412505251840,"text":"@SouthwestAir http:\/\/t.co\/tTXRSyNLxr doesn't work on my flight. Just fyi.","label":"negative"}
{"tweet_id":568913418092224512,"text":"@USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks","label":"negative"}
{"tweet_id":568913623327703040,"text":"@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???","label":"negative"}
{"tweet_id":568913819881205761,"text":"@USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy","label":"negative"}
{"tweet_id":568914125549649920,"text":"@USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week.","label":"negative"}
{"tweet_id":568914516546850816,"text":"@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers","label":"negative"}
{"tweet_id":568916213130096640,"text":"@united - sitting in seat 10D on a flight back from Vegas to Chicago.  Someone left a folder that looks important in the seat pocket. (1\/2)","label":"neutral"}
{"tweet_id":568916345506566145,"text":"@united (2\/2) I have their name (boarding pass was in there, too).  I think they might really need this. Any ideas?","label":"neutral"}
{"tweet_id":568916446710857728,"text":"@united free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!","label":"positive"}
{"tweet_id":568916807815438336,"text":"@USAirways here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain","label":"negative"}
{"tweet_id":568917054004334592,"text":"@USAirways cancelled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again","label":"negative"}
{"tweet_id":568917261869674497,"text":"@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue  all of which will be getting my business. #unfriendlyskies #unbelievable","label":"negative"}
{"tweet_id":568917429033652226,"text":"@united just like clockwork, Friday afternoon flights from LAS to DEN running late. Why does this seem to happen so consistently #KeepIt100","label":"negative"}
{"tweet_id":568917786921009153,"text":"@united Also, group 5 is total BS.","label":"negative"}
{"tweet_id":568918820632403969,"text":"@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.","label":"negative"}
{"tweet_id":568919118193291264,"text":".@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality.  Dare you.","label":"negative"}
{"tweet_id":568919211357048832,"text":"@SouthwestAir OMG OMG OMG !!! I JUST DID!!","label":"neutral"}
{"tweet_id":568919230671794176,"text":"@united I just had an interview how long does it take before you hear back","label":"neutral"}
{"tweet_id":568920221882257408,"text":"@VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao","label":"neutral"}
{"tweet_id":568920546043408385,"text":"@JetBlue question, flying for the 1st time with my 16mont old son...do I need to bring anything for him? Birth certificate\/S.S. card etc?","label":"neutral"}
{"tweet_id":568920607347384321,"text":"@JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson .","label":"negative"}
{"tweet_id":568921625715814401,"text":"@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! \u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":568921968818270208,"text":"@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!","label":"negative"}
{"tweet_id":568922138348019712,"text":"@USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing.","label":"negative"}
{"tweet_id":568922616800657411,"text":"@united Gate Agent Alavera is amazing","label":"positive"}
{"tweet_id":568923233866555392,"text":"@united thank you for the reply.  I will fill out the form and submit it as requested.  Good to know you're paying attention!","label":"positive"}
{"tweet_id":568923795228139521,"text":"@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows","label":"negative"}
{"tweet_id":568923827788505088,"text":"@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it","label":"negative"}
{"tweet_id":568924206152306688,"text":"@united Listen, learn & do this: Remove your PQD requirement. It is insulting. ^HA","label":"negative"}
{"tweet_id":568924327275401218,"text":"@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http:\/\/t.co\/C7tpdKqULM","label":"positive"}
{"tweet_id":568924781837455360,"text":"@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1\/2 hour delay?","label":"negative"}
{"tweet_id":568924897575088130,"text":"@USAirways them and @AmericanAir","label":"negative"}
{"tweet_id":568925054089629696,"text":"@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN","label":"positive"}
{"tweet_id":568925579933671424,"text":"@SouthwestAir #promotion fly 3 roundtrip #flights to and from #ATL between 2\/15 and 5\/17 and get a companion pass for the year #travel","label":"neutral"}
{"tweet_id":568925583939375104,"text":"@united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.","label":"negative"}
{"tweet_id":568925711077117953,"text":"@SouthwestAir Are there any current promotions\/codes for Nashville-Denver? Thank you!","label":"neutral"}
{"tweet_id":568925938840240128,"text":"@SouthwestAir I will tell marry a lamp if you give me tickets to the Vegas show please I am desperate","label":"neutral"}
{"tweet_id":568926018049691648,"text":"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http:\/\/t.co\/rGYwJBbhm4","label":"neutral"}
{"tweet_id":568926321369153536,"text":"@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall","label":"neutral"}
{"tweet_id":568926552836182016,"text":"@united I didn't get a message from you. I'll resend numbers.","label":"negative"}
{"tweet_id":568926656615690240,"text":"@SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts","label":"positive"}
{"tweet_id":568926999680569344,"text":"@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight  Having to drive 10 hours now \u00f0\u0178\u02dc\u00a2","label":"negative"}
{"tweet_id":568927281747505152,"text":"@united 2 days and 3 planes with mechanical issues?  Now over 1.5 hrs late sitting on this plane. This is insane!!","label":"negative"}
{"tweet_id":568927427847544833,"text":"@JetBlue can you ask SLC checkin\/bag drop if they found a dark blue\/blackish fit bit flex? Would've lost it there around 445pm MT","label":"negative"}
{"tweet_id":568927727627202560,"text":"@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly late.","label":"negative"}
{"tweet_id":568928163058724865,"text":"@united now I'll probably miss my next connection!","label":"negative"}
{"tweet_id":568928195581513728,"text":"@SouthwestAir @dultch97 that's horse radish \u00f0\u0178\u02dc\u00a4\u00f0\u0178\ufffd\u00b4","label":"negative"}
{"tweet_id":568928251554299906,"text":"@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.","label":"negative"}
{"tweet_id":568928486188032000,"text":"@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)","label":"positive"}
{"tweet_id":568928605226426370,"text":"@VirginAmerica shares rise on Q4 financial results - USA TODAY http:\/\/t.co\/lFS4PEFE6y","label":"neutral"}
{"tweet_id":568928741298012160,"text":"@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!","label":"negative"}
{"tweet_id":568928817651167232,"text":"@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours & we will have 2 sleeping kids when we land","label":"negative"}
{"tweet_id":568929026644975616,"text":"@VirginAmerica Already checked in so the page expired :X","label":"negative"}
{"tweet_id":568929299350179840,"text":"@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.","label":"negative"}
{"tweet_id":568929608566837249,"text":"@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!","label":"positive"}
{"tweet_id":568929754151145472,"text":"@SouthwestAir @SacIntlAirport Feels like a good day to fly!!  Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome","label":"positive"}
{"tweet_id":568929782286516224,"text":"@SouthwestAir I'll have to drop by next time I visit!","label":"positive"}
{"tweet_id":568929935273930752,"text":"Cool! \"@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http:\/\/t.co\/sGckBopATA\u00e2\u20ac\ufffd","label":"positive"}
{"tweet_id":568929979981033472,"text":"@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet","label":"positive"}
{"tweet_id":568930740127326209,"text":"@USAirways I know some folks have to use your airlines but doesn't customer service ever matter? I really hate to complain but it's brutal!","label":"negative"}
{"tweet_id":568931356287365120,"text":"@united That was the problem.  We were being told the aircraft was on its way.","label":"negative"}
{"tweet_id":568931575980814336,"text":"@JetBlue I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed.","label":"negative"}
{"tweet_id":568931637699829761,"text":"@united - #epicfail from a former gate agent in PIA!  He walked away and quit! Luckily a responsible PIA agent saved the day!","label":"negative"}
{"tweet_id":568931759150084096,"text":"@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1)","label":"negative"}
{"tweet_id":568931762518110208,"text":"@JetBlue thanks! I only loose 'em at airports...1st time we found it. I think @fitbit needs to make flexes that stay on when carrying bags!","label":"neutral"}
{"tweet_id":568931924166574080,"text":". @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful","label":"negative"}
{"tweet_id":568932129872039936,"text":"@JetBlue Airways Corporation Insider Trading Update - Rock Hill Daily http:\/\/t.co\/vvzkSMFKVw","label":"neutral"}
{"tweet_id":568932482323623937,"text":"@united \"Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United\"","label":"negative"}
{"tweet_id":568932735181578240,"text":"@united, if you mean beyond opaque \"maintenance issues\", yes, that would be  basic in customer service which your EWR staff can't manage.","label":"negative"}
{"tweet_id":568932998051016704,"text":"@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!","label":"positive"}
{"tweet_id":568933083472220160,"text":"@united Thank You","label":"positive"}
{"tweet_id":568933672033910784,"text":"@USAirways connection made. Thanks again this week. #daddyshome","label":"positive"}
{"tweet_id":568934745909829633,"text":"@SouthwestAir @dultch97 kid just wants fucking money #scumbag","label":"negative"}
{"tweet_id":568934749571387392,"text":"@united Your \"Loyalty Team\" basically flipped me off via phone, but thanks. Maybe Google \"loyalty\" and get back to me? ^LOL","label":"negative"}
{"tweet_id":568935475815292928,"text":"@united DTV doesnt work, pilots late, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks","label":"negative"}
{"tweet_id":568935494375108608,"text":"@USAirways  2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold","label":"negative"}
{"tweet_id":568935636318552064,"text":"@USAirways yes I did thank you! They did a great job turning the flight in jan !","label":"positive"}
{"tweet_id":568935917341286400,"text":"@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http:\/\/t.co\/myNZitCovn","label":"negative"}
{"tweet_id":568937199145783297,"text":"@SouthwestAir  traveling 2bwi nMaryland 2morrw any chance the flight being cancelled to inclement weather? Any chance can get earlier flight","label":"neutral"}
{"tweet_id":568937604328108032,"text":"@USAirways @AmericanAir are u paying incedentals? #noworstairline","label":"neutral"}
{"tweet_id":568937707994419200,"text":"@USAirways how can I make a purchase, you take the money but I don't have a reservation...Explain","label":"negative"}
{"tweet_id":568937741037088768,"text":"@USAirways Now the next plane had a broken seat!  My row!  Another hour delay!  #mad","label":"negative"}
{"tweet_id":568938023439765504,"text":"@SouthwestAir So the upcoming RR changes\/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.","label":"neutral"}
{"tweet_id":568938647795314688,"text":"@united & on top of no free tv on the int\u00e2\u20ac\u2122l leg, now I\u00e2\u20ac\u2122m sitting on the Tarmac in Houston, 70 min past departure w\/ another hr plus to go","label":"negative"}
{"tweet_id":568940002849255425,"text":"@VirginAmerica there is something wrong with you website in Safari iPhone","label":"negative"}
{"tweet_id":568940215190085633,"text":"@USAirways \/ @AmericanAir are incompetent.","label":"negative"}
{"tweet_id":568940264020004864,"text":"@USAirways Just to follow up here is my experience: http:\/\/t.co\/WJIiGZtiwg","label":"negative"}
{"tweet_id":568940548301549568,"text":"@United can you let us out of the gate now. UA1157","label":"negative"}
{"tweet_id":568940981321637889,"text":"@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service","label":"positive"}
{"tweet_id":568941140415803393,"text":"@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside","label":"negative"}
{"tweet_id":568941851228528642,"text":"@united you suck. @SouthwestAir you're the best.","label":"positive"}
{"tweet_id":568942133698146306,"text":"@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.","label":"neutral"}
{"tweet_id":568942331921092608,"text":"@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!","label":"negative"}
{"tweet_id":568942578026086401,"text":"@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?","label":"negative"}
{"tweet_id":568942857123336193,"text":"@SouthwestAir Ahah\u00f0\u0178\u02dc\u0192\u00f0\u0178\u2019\u2022\u00f0\u0178\u017d\u00b5 That is why\nI love SW\u00e2\u0153\u02c6\u00e2\ufffd\u2014(^^)\u00e2\ufffd\u00a4","label":"positive"}
{"tweet_id":568943214130040832,"text":"@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!","label":"negative"}
{"tweet_id":568943244027006976,"text":"@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.","label":"neutral"}
{"tweet_id":568944096687075329,"text":"@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.","label":"negative"}
{"tweet_id":568944687077199872,"text":"@JetBlue @markie_post I'd like to see Markie too.","label":"neutral"}
{"tweet_id":568944928266412032,"text":"@JetBlue do you think snow in boston on 2\/24 will effect my flight?","label":"neutral"}
{"tweet_id":568945265899483136,"text":"@VirginAmerica Grand Budapest Hotel #OscarsCountdown","label":"neutral"}
{"tweet_id":568945562705371136,"text":"@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.","label":"negative"}
{"tweet_id":568946700791861248,"text":"@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour","label":"negative"}
{"tweet_id":568946758404808704,"text":"@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!","label":"positive"}
{"tweet_id":568946825798905856,"text":"@united give her the recognition she deserves!","label":"positive"}
{"tweet_id":568947250325561344,"text":"@SouthwestAir my parents flight frm STL2ATL canceled 2nite. When's the next one out?!","label":"negative"}
{"tweet_id":568947358349701120,"text":"@USAirways hello I have a question for you and your phone lines have jammed","label":"negative"}
{"tweet_id":568947542899052544,"text":"@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!","label":"positive"}
{"tweet_id":568947596242235392,"text":"@SouthwestAir no her lunch was over by the time she got her call answered","label":"neutral"}
{"tweet_id":568947623626846208,"text":"@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID","label":"negative"}
{"tweet_id":568947768149938176,"text":"@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer","label":"positive"}
{"tweet_id":568947860424642560,"text":"@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm.  Instead I'm now not getting in until 4pm... tomorrow","label":"negative"}
{"tweet_id":568948008160661504,"text":"@united I had one interview I was the last person what does that mean?","label":"negative"}
{"tweet_id":568948016662474752,"text":"@united it's done.  If you do something to make up for it I'll tweet that too.","label":"neutral"}
{"tweet_id":568948170060746752,"text":"@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight cancelled. AnyHelp?","label":"negative"}
{"tweet_id":568948462030467072,"text":"@USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?","label":"negative"}
{"tweet_id":568948848263081986,"text":"@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http:\/\/t.co\/OQZ7Wc4lLA","label":"positive"}
{"tweet_id":568949312098476032,"text":"@SouthwestAir @SwagglikeBean take me here","label":"neutral"}
{"tweet_id":568949545972961280,"text":"@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks","label":"negative"}
{"tweet_id":568949970080018433,"text":"@united Yes I needed plenty of assistance but received none.","label":"negative"}
{"tweet_id":568950850615316480,"text":"@united I may not hit any new status this year, but I\u00e2\u20ac\u2122ve flown several times this year and have tried to book with y\u00e2\u20ac\u2122all every time!","label":"positive"}
{"tweet_id":568950980471103489,"text":"@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but \"unavailable\"to book. False advertising much?","label":"negative"}
{"tweet_id":568951462413209601,"text":"@united go bankrupt again and transfer all of your assets to $LUV. That would be great.","label":"negative"}
{"tweet_id":568951532252585987,"text":"@SouthwestAir rocks! Open letter to flight attendant. http:\/\/t.co\/zFrOINPSzI  < my child was inspired.  Thank you.","label":"positive"}
{"tweet_id":568951601777512448,"text":"@united thank you for 7 hrs at terminal D in Dulles airport http:\/\/t.co\/IG2dgctt2M","label":"negative"}
{"tweet_id":568951819969232896,"text":"@united I have a question about my interview process I had only one interview but was the last person is that good or bad","label":"neutral"}
{"tweet_id":568951922734055424,"text":"@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.","label":"negative"}
{"tweet_id":568953190252544000,"text":"@SouthwestAir first time flying with you. You've definitely won me over!","label":"positive"}
{"tweet_id":568953367646625792,"text":"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise","label":"positive"}
{"tweet_id":568954046700064768,"text":"@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..","label":"negative"}
{"tweet_id":568954048038055936,"text":"@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.","label":"negative"}
{"tweet_id":568954558589702144,"text":"@USAirways I will send an email with details later. Thank you for responding.","label":"negative"}
{"tweet_id":568954593591369728,"text":"@united Yes and that is appreciated but misinformation damages credibility.  You may want to have someone observe in Newark #fwiw","label":"negative"}
{"tweet_id":568954934084788224,"text":"@SouthwestAir you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks","label":"positive"}
{"tweet_id":568955077165260800,"text":"@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter","label":"positive"}
{"tweet_id":568955124300820480,"text":"@united thank you! Good service, safe flight... 1\/2 way home!","label":"positive"}
{"tweet_id":568955324511563776,"text":"@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible \/ up too http:\/\/t.co\/CmjRIWOP7O","label":"negative"}
{"tweet_id":568955339607019521,"text":"@united I'm canceling my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.","label":"negative"}
{"tweet_id":568955862124863488,"text":"@united Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos.","label":"positive"}
{"tweet_id":568956596862066688,"text":"@SouthwestAir I think that flight was supposed to go to Houston as well, in case someone could check that?","label":"neutral"}
{"tweet_id":568957001658724353,"text":"I left my dildo on the plane is there any way for me to get it back? @united","label":"neutral"}
{"tweet_id":568957558444175360,"text":"@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http:\/\/t.co\/U1ViEuiDF5","label":"negative"}
{"tweet_id":568958074230190080,"text":"@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.","label":"positive"}
{"tweet_id":568958227888500736,"text":"@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.","label":"negative"}
{"tweet_id":568958322306650113,"text":"@USAirways new slogan should be \"if you don't want to arrive on time, pick us\"","label":"negative"}
{"tweet_id":568958697856040961,"text":"@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?","label":"negative"}
{"tweet_id":568958770849705984,"text":"Made it to #Costa #Rica and back @JetBlue Missing it already!  #Pura #Vida!","label":"negative"}
{"tweet_id":568959416524886016,"text":"@USAirways Already tried. How about Conf # via DM","label":"negative"}
{"tweet_id":568959665360384000,"text":"@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice","label":"negative"}
{"tweet_id":568959916498509824,"text":"@USAirways @keithlaw  I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story!  #Creditcardsales","label":"negative"}
{"tweet_id":568960315888668672,"text":"@JetBlue April 6th. Anything specific I should know for my first flight?","label":"neutral"}
{"tweet_id":568960570486976513,"text":"@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united","label":"negative"}
{"tweet_id":568961064651460608,"text":"@JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo","label":"negative"}
{"tweet_id":568961160357285889,"text":"@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there?","label":"negative"}
{"tweet_id":568961404067164160,"text":"@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed","label":"positive"}
{"tweet_id":568961737715789824,"text":"@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.","label":"negative"}
{"tweet_id":568961738596462593,"text":"@JetBlue whats going on with flight 2034.  Delayed beyond 834.  Shouldnt thre flights switch at that point?","label":"negative"}
{"tweet_id":568962249177436160,"text":"@USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing.","label":"negative"}
{"tweet_id":568962468766212097,"text":"@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???","label":"negative"}
{"tweet_id":568962547891736576,"text":"@SouthwestAir booked the 8th.... Save me an emergency exit... Gotta stretch out","label":"neutral"}
{"tweet_id":568962582934978562,"text":"@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar.","label":"negative"}
{"tweet_id":568963006547111936,"text":"@united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening","label":"neutral"}
{"tweet_id":568963192489029632,"text":"@JetBlue weather where?  It's 60 in SFO and flight 834 is still on time to boston.","label":"neutral"}
{"tweet_id":568963494390820864,"text":"@USAirways that's who I spoke to already. We've already booked another flight w\/someone else. Thanks for your concern. Just wanted to","label":"neutral"}
{"tweet_id":568963705439789056,"text":"@USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family","label":"negative"}
{"tweet_id":568964534083268608,"text":"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!","label":"positive"}
{"tweet_id":568964635103076354,"text":"@JetBlue can you share where it is coming from?","label":"neutral"}
{"tweet_id":568964652455092224,"text":"@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http:\/\/t.co\/6cpYPGFnD6","label":"positive"}
{"tweet_id":568964732981530624,"text":"@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http:\/\/t.co\/1AAVvoREpH","label":"positive"}
{"tweet_id":568964945259466752,"text":"@JetBlue thanks!!","label":"positive"}
{"tweet_id":568964974611193858,"text":"@united first you lost all my bags, now you cancel my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough","label":"negative"}
{"tweet_id":568965165783388160,"text":"@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?","label":"negative"}
{"tweet_id":568965309505380352,"text":"@SouthwestAir Loved one's flight ATL to IND cancelled due to \"ice in Indy\". Sitting here in Indy, it is bone dry. Tomorrow 4-6\" of snow.","label":"negative"}
{"tweet_id":568965585620459520,"text":"@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!","label":"negative"}
{"tweet_id":568965774649520128,"text":"@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!","label":"negative"}
{"tweet_id":568965870178816000,"text":"@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!","label":"negative"}
{"tweet_id":568965937875066880,"text":"@united I miss the Continental days.","label":"negative"}
{"tweet_id":568966330315091968,"text":"@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction","label":"negative"}
{"tweet_id":568966649728114688,"text":"@USAirways me too!","label":"positive"}
{"tweet_id":568966873880137728,"text":"@united I am going to a service desk now to see what the options are.","label":"neutral"}
{"tweet_id":568967313598386176,"text":"@united I sent a DM re an existing reservation but no one has responded","label":"negative"}
{"tweet_id":568967580595064832,"text":"@SouthwestAir not sure why we are still here in Dallas.  Plane has been at gate for 30 min.  No update at all.  Flight 1140, poor service.","label":"negative"}
{"tweet_id":568967598794149889,"text":"@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?","label":"neutral"}
{"tweet_id":568967907042037761,"text":"@JetBlue \u00f0\u0178\u02dc\u00ad I used points can I get them back if I decide not to go?","label":"neutral"}
{"tweet_id":568968059517411329,"text":"@JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay","label":"negative"}
{"tweet_id":568968312274718721,"text":"@united how do you stay in business with such poor service? #poorservice #notgoodenough http:\/\/t.co\/VO61LME5ja","label":"negative"}
{"tweet_id":568968480717983744,"text":"@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.","label":"negative"}
{"tweet_id":568968761954443264,"text":"@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice","label":"negative"}
{"tweet_id":568969143581413376,"text":"@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.","label":"positive"}
{"tweet_id":568969274410168321,"text":"@USAirways figure it out, have had 2 cancelled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke","label":"negative"}
{"tweet_id":568969371118391296,"text":"@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?","label":"negative"}
{"tweet_id":568969519252680706,"text":"@SouthwestAir I have a voucher w swa that expires 4\/10. An extension would be a lot of luv","label":"negative"}
{"tweet_id":568969600559226880,"text":"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?","label":"negative"}
{"tweet_id":568969667106045952,"text":"@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?","label":"negative"}
{"tweet_id":568969970513653762,"text":"@USAirways literally the worst flying experience of my life, and I have flown a lot","label":"negative"}
{"tweet_id":568970172062691328,"text":"@SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?","label":"negative"}
{"tweet_id":568970274303045634,"text":"@USAirways experience exceptional service from Cherry at #DenverAirport.  #GreatService. #professionalism","label":"positive"}
{"tweet_id":568971304914853889,"text":"@USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason.","label":"negative"}
{"tweet_id":568971449815289856,"text":"@SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?","label":"neutral"}
{"tweet_id":568971802015170560,"text":"@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!","label":"negative"}
{"tweet_id":568972136322375680,"text":"@united thank you.","label":"positive"}
{"tweet_id":568972394297077760,"text":"@VirginAmerica, you're doing a great job adding little luxuries\/aesthetics that improve the air travel experience. Thank you. Keep it up!","label":"positive"}
{"tweet_id":568972438693916672,"text":"@united airlines.\nOn flight UA 1669.\nNeed to make UA 3781.\nCan u hold the plane for us?","label":"neutral"}
{"tweet_id":568972562819997696,"text":"@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)","label":"positive"}
{"tweet_id":568972783234912257,"text":"@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!","label":"negative"}
{"tweet_id":568973348840943616,"text":"@JetBlue thanks for letting us know. Hoping for no more delays!","label":"positive"}
{"tweet_id":568973617687625728,"text":"@SouthwestAir @FortuneMagazine \ngreat news.","label":"positive"}
{"tweet_id":568973634087165953,"text":"@united assistance with what, the attitude of your staff no matter which airport we are at?","label":"negative"}
{"tweet_id":568973830086995968,"text":"@USAirways Can you help me add a AAdvantage number and known traveler number to a reservation?","label":"neutral"}
{"tweet_id":568974008076652545,"text":"@SouthwestAir how do I find travel funds I have available to use f\/ past changed flights? don't see an option in my account.","label":"neutral"}
{"tweet_id":568974120030875648,"text":"@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!","label":"negative"}
{"tweet_id":568975192615223296,"text":"@SouthwestAir it was 3472","label":"neutral"}
{"tweet_id":568975398236659712,"text":"@united when a 2 hour flight turns into a 3:30 ordeal...sigh","label":"negative"}
{"tweet_id":568976617453658113,"text":"@JetBlue thanks!","label":"positive"}
{"tweet_id":568977086922297345,"text":"@USAirways  you were always my go to. What happened?  Airbus over Boeing, and now no customer service?","label":"negative"}
{"tweet_id":568977167410802688,"text":"@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help.","label":"negative"}
{"tweet_id":568977175149293570,"text":"@VirginAmerica BIG Love\/gratitude.mpower w\/ http:\/\/t.co\/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http:\/\/t.co\/ybMbGs0dHn","label":"neutral"}
{"tweet_id":568977430439817216,"text":"@JetBlue: DCA to Nantucket - Washington Business Journal http:\/\/t.co\/ebxC94kFJD","label":"neutral"}
{"tweet_id":568977439398821888,"text":"@VirginAmerica any plans to start flying direct from DAL to LAS?","label":"neutral"}
{"tweet_id":568977492410703872,"text":"@SouthwestAir wanting a \u00e2\u00ad\ufffd\u00ef\u00b8\ufffd for the \u00e2\u0153\u02c6\u00ef\u00b8\ufffd finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!","label":"negative"}
{"tweet_id":568979232786939904,"text":"@USAirways Kudos to Robin at @PHXSkyHarbor Lost\/Found for reuniting me w\/ my iPad. She was delightful to work with!","label":"positive"}
{"tweet_id":568981079278751744,"text":"@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks","label":"negative"}
{"tweet_id":568981498046623744,"text":"@SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!","label":"neutral"}
{"tweet_id":568981931599237120,"text":"@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w\/inclement weather?","label":"negative"}
{"tweet_id":568982253553844225,"text":"@united tell me something I don't know...not #keepingit100 #weaktea","label":"negative"}
{"tweet_id":568982494676172800,"text":"@JetBlue since high likelihood of snow at time of flight tomorrow, any chance I can rebook for Sunday?","label":"neutral"}
{"tweet_id":568982505551851520,"text":"@united \"most likely\" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks.","label":"negative"}
{"tweet_id":568982821454245888,"text":"@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?","label":"negative"}
{"tweet_id":568982915956277249,"text":"@United thanks to Lea in the Chicago office for her help in switching our canceled flights!!","label":"positive"}
{"tweet_id":568983464172584960,"text":"@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially","label":"negative"}
{"tweet_id":568983517037772800,"text":"@USAirways Ever sit on hold and just lose track of time? http:\/\/t.co\/Yqhk8LJaBN","label":"negative"}
{"tweet_id":568983580585517056,"text":"@JetBlue thanks! I'll do it.","label":"positive"}
{"tweet_id":568984098909237248,"text":"@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours","label":"negative"}
{"tweet_id":568984446487166976,"text":"@JetBlue thank you","label":"positive"}
{"tweet_id":568985010742693888,"text":"@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many","label":"neutral"}
{"tweet_id":568985734163664896,"text":"@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.","label":"negative"}
{"tweet_id":568985883589906432,"text":"@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary","label":"negative"}
{"tweet_id":568986491608834048,"text":"@united you need to follow me so I can dm you to give you the info","label":"neutral"}
{"tweet_id":568986700984283136,"text":"@united awesome thank you very much for the help","label":"positive"}
{"tweet_id":568987303302950913,"text":"@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain","label":"negative"}
{"tweet_id":568987540155453440,"text":"@JetBlue of course !!!!","label":"positive"}
{"tweet_id":568987648691449857,"text":"@united No thanks.  Took care of it when I called","label":"positive"}
{"tweet_id":568988032067616768,"text":"@united its available online I just can't figure out how to do it to guarantee same flight","label":"neutral"}
{"tweet_id":568988406476189696,"text":"@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!\u00f0\u0178\u02dc\u2013 http:\/\/t.co\/RHw78ktQFO","label":"neutral"}
{"tweet_id":568989005162766337,"text":"@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http:\/\/t.co\/qm9dQbai6G","label":"neutral"}
{"tweet_id":568989460618203136,"text":"@united if I wait I'll lose the flight. So frustrating.","label":"negative"}
{"tweet_id":568989506784722945,"text":"@united Thank you! Have a nice evening.","label":"positive"}
{"tweet_id":568991695917834240,"text":"@JetBlue late again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348","label":"negative"}
{"tweet_id":568992118309462016,"text":"@USAirways fuck you.","label":"negative"}
{"tweet_id":568992290833899520,"text":"@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http:\/\/t.co\/EczHcmM5vi","label":"negative"}
{"tweet_id":568992757169065984,"text":"@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back later. #30timesenough","label":"negative"}
{"tweet_id":568993159419535360,"text":"@JetBlue 1242 now?! I may cry!","label":"negative"}
{"tweet_id":568994507074772992,"text":"@USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!","label":"negative"}
{"tweet_id":568994622866915328,"text":"@USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible.","label":"negative"}
{"tweet_id":568994696980238336,"text":"@USAirways @stephenrodrick Your team needs to build capacity","label":"negative"}
{"tweet_id":568994886336307200,"text":"@USAirways refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed","label":"negative"}
{"tweet_id":568995205271015425,"text":"@united San Diego to Chicago. Leaving at 6:15 am tomorrow","label":"neutral"}
{"tweet_id":568995213529759745,"text":"@USAirways flight scheduled for 730pm...told at 150am that flight is cancelled after sitting on cold plane for 2 hours.","label":"negative"}
{"tweet_id":568995277580996609,"text":"@USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs & then zip","label":"negative"}
{"tweet_id":568995608238772224,"text":"@USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger","label":"neutral"}
{"tweet_id":568995644276383744,"text":"@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best.","label":"negative"}
{"tweet_id":568996205910466560,"text":"@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.","label":"negative"}
{"tweet_id":568996536555851776,"text":"@USAirways the kind gentleman at the gate tells me to \"go left\" to get my hotel voucher at the ticket gate. Took about 20min to get there","label":"negative"}
{"tweet_id":568996575617409026,"text":"@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;)","label":"negative"}
{"tweet_id":568996669167181824,"text":"@USAirways at which point in told they have sold my voucher because I wasn't fast enough","label":"negative"}
{"tweet_id":568996855566245889,"text":"@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.","label":"positive"}
{"tweet_id":568997044406374400,"text":"@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief.","label":"negative"}
{"tweet_id":568997394345533440,"text":"@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st.  Thanks guys!","label":"negative"}
{"tweet_id":568998609590419456,"text":"@united you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours.","label":"neutral"}
{"tweet_id":568999266741411840,"text":"@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.","label":"positive"}
{"tweet_id":568999631956393984,"text":"@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.","label":"negative"}
{"tweet_id":568999879176949760,"text":"@USAirways REALLY? Tried that already-got message not available to do. Next idea?","label":"negative"}
{"tweet_id":568999888043638785,"text":"@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off.","label":"negative"}
{"tweet_id":569000361735761920,"text":"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime","label":"negative"}
{"tweet_id":569001941533003776,"text":"@southwestair Grand total from landing to getting bag: one hour. That's very sad.","label":"negative"}
{"tweet_id":569002384258502656,"text":"@united I have a voucher that expires next week, can I get an extension on it before it expires?","label":"neutral"}
{"tweet_id":569002703558475777,"text":"@USAirways >250k miles on usair.  Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service.","label":"negative"}
{"tweet_id":569003165984534528,"text":"@JetBlue now we are delayed until 1:02! This is ridiculous","label":"negative"}
{"tweet_id":569003484701282304,"text":"@SouthwestAir got a text my flight was cancelled! Now what do I do :\/?? Help please!!!","label":"negative"}
{"tweet_id":569003577613512704,"text":"@united how much longer will it take? It a guitar, not a royal commission!","label":"negative"}
{"tweet_id":569003837975089152,"text":"@JetBlue you're customer service is terrible. #NeverAgain #flywhonotblue","label":"negative"}
{"tweet_id":569005718365298689,"text":"@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.","label":"negative"}
{"tweet_id":569005870463344640,"text":"@united no I did not make connection.  Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane","label":"negative"}
{"tweet_id":569006176186183680,"text":"@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards","label":"negative"}
{"tweet_id":569007103542587392,"text":"@united @SCVPools \nPlease call me at 310-795-2210.","label":"neutral"}
{"tweet_id":569007580925677568,"text":".@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!","label":"positive"}
{"tweet_id":569007629868998656,"text":"@united very exasperating I'm having a difficult time with booking as the error message says you're undergoing maintenance. Really, now?","label":"negative"}
{"tweet_id":569007993897013249,"text":"@USAirways you need to check information regarding hotels, shuttles, re routing flights, delayed flights","label":"neutral"}
{"tweet_id":569008329038524417,"text":"@SouthwestAir Hey there, can you follow us so we can DM you a question :) \u00f0\u0178\u02dc\ufffd","label":"neutral"}
{"tweet_id":569008601009762305,"text":"@united That is not what your reservations desk just told me.  They said there were plenty of seats","label":"negative"}
{"tweet_id":569008708174262272,"text":"@united Also your at-gate monitor showed 23 empty seats","label":"negative"}
{"tweet_id":569009316490911745,"text":"@united no still trying to get home.","label":"negative"}
{"tweet_id":569009996668624896,"text":"@USAirways so you're not honoring miles with @united that were traveled last year?","label":"negative"}
{"tweet_id":569010309085536257,"text":"@united waiting 12 mins and counting to get through to Global Services....something going on?","label":"negative"}
{"tweet_id":569011048843313153,"text":"@united that would have been nice earlier  today. Too late now. I hope.","label":"negative"}
{"tweet_id":569011185439285248,"text":"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with \"issues\"...","label":"negative"}
{"tweet_id":569011727532032001,"text":"@united Yes there were PLENTY of seats available.  So why did Vicky Thomas refuse to give one to a million mile flyer?","label":"negative"}
{"tweet_id":569011846432366592,"text":"@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.","label":"negative"}
{"tweet_id":569012492598251520,"text":"@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy","label":"negative"}
{"tweet_id":569012722169466880,"text":"@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http:\/\/t.co\/daaa0rqBXW","label":"positive"}
{"tweet_id":569015346624991232,"text":"@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.","label":"positive"}
{"tweet_id":569015470025793536,"text":"@USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?","label":"negative"}
{"tweet_id":569015669347319808,"text":"@united She \u00f0\u0178\u2018\ufffd won't \u00f0\u0178\u2018\ufffd be \u00f0\u0178\u2018\ufffd at \u00f0\u0178\u2018\ufffd my \u00f0\u0178\u2018\ufffd wedding \u00f0\u0178\u2018\ufffd. This is an irreplaceable milestone. There's no rebooking. How can we be repaid for this?","label":"negative"}
{"tweet_id":569016065600008193,"text":"@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic","label":"negative"}
{"tweet_id":569016588411789312,"text":"@USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?","label":"negative"}
{"tweet_id":569016660927123456,"text":"@USAirways Congrats, you've just lost a customer for good. When I made a United weather change, free\/5 min. You guys 2 hrs on hold & $25.","label":"negative"}
{"tweet_id":569017002439761920,"text":"@SouthwestAir at troubadour with @Imaginedragons .#DestinationDragons http:\/\/t.co\/rKlQXXaWhc","label":"neutral"}
{"tweet_id":569017052310056960,"text":"@SouthwestAir  If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http:\/\/t.co\/rfXlV1kGDh","label":"neutral"}
{"tweet_id":569017194564096000,"text":"@SouthwestAir I lost my luggage. My birthday wish is to find my luggage.","label":"negative"}
{"tweet_id":569017218316369921,"text":".@united I took a screenshot and emailed it to myself. Let's DM and figure this out.","label":"neutral"}
{"tweet_id":569017631602139137,"text":"@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a booking fee?! Customer service?","label":"negative"}
{"tweet_id":569017837576069120,"text":"@JetBlue If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http:\/\/t.co\/rfXlV1kGDh","label":"neutral"}
{"tweet_id":569017927803932672,"text":"@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http:\/\/t.co\/rfXlV1kGDh","label":"neutral"}
{"tweet_id":569019132978405376,"text":"@SouthwestAir how often are airplane seats\/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi \u00f0\u0178\u02dc\u00b7\u00f0\u0178\u02dc\u00b1","label":"negative"}
{"tweet_id":569020829033492480,"text":"@united so much for being here to help. Very disappointed in your customer service.","label":"negative"}
{"tweet_id":569021593852239872,"text":"@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.","label":"positive"}
{"tweet_id":569021768788090881,"text":"@united I had planned to book additional flights tonight but after 1 1\/2 hrs working on one trip I'm worn out! #EnoughIsEnough","label":"negative"}
{"tweet_id":569022319437357056,"text":"@VirginAmerica luggage was severely dented\/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.","label":"negative"}
{"tweet_id":569023489492955136,"text":"@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace","label":"positive"}
{"tweet_id":569024126641311744,"text":"@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive","label":"negative"}
{"tweet_id":569025196230877184,"text":"@united I hope so too :)","label":"positive"}
{"tweet_id":569025401906794496,"text":"@united nice and early back home! http:\/\/t.co\/geG4nghmIE","label":"positive"}
{"tweet_id":569025555343007744,"text":"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?","label":"negative"}
{"tweet_id":569031663520489472,"text":"@USAirways I did at 7 pm! Still no bag..","label":"negative"}
{"tweet_id":569032643548811264,"text":"@united They held the plane! Made it!!","label":"positive"}
{"tweet_id":569036471232892929,"text":"@JetBlue 162, SMF to JFK!","label":"positive"}
{"tweet_id":569039105775939584,"text":"@USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!","label":"neutral"}
{"tweet_id":569040346262282241,"text":"@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?","label":"neutral"}
{"tweet_id":569046984369111041,"text":"@JetBlue yeah that's all been done. Define \"incidentals\"? How much can I spend on gear so this trip is not a waste?","label":"negative"}
{"tweet_id":569047438880841728,"text":"@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face","label":"negative"}
{"tweet_id":569056573731020800,"text":"@united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http:\/\/t.co\/zv6CfPoHl5","label":"negative"}
{"tweet_id":569058014650433536,"text":"@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.","label":"negative"}
{"tweet_id":569059097632337920,"text":"@united yes to more food! Add some gluten free options while you're at it","label":"positive"}
{"tweet_id":569064161747083266,"text":"@USAirways Hey, my bag was damaged flying with you yesterday. What can I do?","label":"negative"}
{"tweet_id":569068027917922304,"text":"@JetBlue Fliers to Gain Access to WSJ Content - @zacks_com http:\/\/t.co\/GouzrdT7ZF","label":"neutral"}
{"tweet_id":569075205106229248,"text":"@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...","label":"negative"}
{"tweet_id":569075352888176640,"text":"@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service.","label":"negative"}
{"tweet_id":569076717689524224,"text":"@united UA 1706 delayed again - I get charged $600 if late by you - you say \"oh well\"","label":"negative"}
{"tweet_id":569077393886810112,"text":"@united typically once you get the problem fixed - then the crew expires - and the delay turns into a cancel...","label":"negative"}
{"tweet_id":569077766022246400,"text":"@united already missed connection... UA 495","label":"negative"}
{"tweet_id":569078309033803776,"text":"@SouthwestAir app error - says click here, can't click not hyperlinked http:\/\/t.co\/IH5w9nfKz2","label":"negative"}
{"tweet_id":569078332278513665,"text":"@united  UA 1706 there is no way a plane \"loses its software\" I believe you decided to do an upgrade...","label":"negative"}
{"tweet_id":569078346660900864,"text":"@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks.","label":"negative"}
{"tweet_id":569079375296999424,"text":"@united my flight out of BGM cancelled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever","label":"negative"}
{"tweet_id":569079956912758784,"text":"@USAirways International","label":"neutral"}
{"tweet_id":569083604216623104,"text":"@JetBlue Get me out of this 7 degree weather...here we go! #westpalmbeachbound  \u00f0\u0178\u0152\u017e\u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00f0\u0178\u2018\u00b8","label":"neutral"}
{"tweet_id":569085417045143552,"text":"@SouthwestAir There's nothing I love more than being on hold for over an hour http:\/\/t.co\/LIQWoblFbT","label":"negative"}
{"tweet_id":569085424498446337,"text":"@united  No first class passenger should have to pay for inflight wifi.","label":"negative"}
{"tweet_id":569086687336222720,"text":"@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight","label":"negative"}
{"tweet_id":569087906851135488,"text":"@united now arrives LAX @ 8:03 am","label":"neutral"}
{"tweet_id":569088825420607488,"text":"@USAirways Got it, thanks!","label":"positive"}
{"tweet_id":569091868153253888,"text":"@JetBlue real shit my nigga north don't play around!","label":"neutral"}
{"tweet_id":569094744615157760,"text":"@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks","label":"negative"}
{"tweet_id":569096233232547840,"text":"@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there.","label":"negative"}
{"tweet_id":569096740676222976,"text":"@JetBlue today my family gets to experience #mosaic status w\/ me! #LifeIsGood","label":"positive"}
{"tweet_id":569097525690568704,"text":"@united lets do that can you email boarding pass?","label":"neutral"}
{"tweet_id":569098396914421763,"text":"@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA","label":"negative"}
{"tweet_id":569099306147454976,"text":"@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love","label":"negative"}
{"tweet_id":569100490027499520,"text":"@SouthwestAir jumped the gun a little canceling our flights? No other airline is canceling out of Louisville. You're ruining my vacation.","label":"negative"}
{"tweet_id":569101653573570560,"text":"@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http:\/\/t.co\/9mEOzBO4xl","label":"positive"}
{"tweet_id":569102757875077121,"text":"@JetBlue @Airbus Wow what an amazing video https:\/\/t.co\/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket","label":"positive"}
{"tweet_id":569102942088900608,"text":"@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.","label":"negative"}
{"tweet_id":569106746486222849,"text":"@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http:\/\/t.co\/9tbsJquw41","label":"positive"}
{"tweet_id":569107706302357504,"text":"@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now.","label":"negative"}
{"tweet_id":569108013547687936,"text":"@SouthwestAir loving the boarding to go to Chicago #KeepItMovin'","label":"positive"}
{"tweet_id":569108069893992448,"text":"@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me.","label":"negative"}
{"tweet_id":569109515657826304,"text":"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)","label":"positive"}
{"tweet_id":569110078403551232,"text":"@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook","label":"negative"}
{"tweet_id":569110766235877376,"text":"@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!","label":"positive"}
{"tweet_id":569114030268424192,"text":"@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race.","label":"negative"}
{"tweet_id":569114239996076032,"text":"@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.","label":"negative"}
{"tweet_id":569114409613860864,"text":"@JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???","label":"neutral"}
{"tweet_id":569114772211437568,"text":"@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!","label":"negative"}
{"tweet_id":569115097198690305,"text":"@United terrible illogical re-route after cancelled connection. Then made me pay to check bag. Then lost bag. #ual","label":"negative"}
{"tweet_id":569115483313582080,"text":"@USAirways is there a number to call to modify reservation.  Please help. Very frustrating with american and us air merger","label":"negative"}
{"tweet_id":569116333998256129,"text":"@USAirways you call this a window seat? #airbus321seat14Fproblems http:\/\/t.co\/ZKOE6clGiU","label":"negative"}
{"tweet_id":569116399039344640,"text":"@united It isnt simple issue, generally how you set up check in\/baggage policies at Logan and general unhelpfulness of employees in early AM","label":"negative"}
{"tweet_id":569116934379323392,"text":"@united I appreciate the immediate offer, but suspect it is more long-term issue\/not simple fix. Also, ski\/bootbag policy is awkward at best","label":"negative"}
{"tweet_id":569117360965193728,"text":"@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail","label":"negative"}
{"tweet_id":569117696610185217,"text":"@united coupled with self-service policies\/cost cutting exacerbates the noted issues. (3\/3)","label":"negative"}
{"tweet_id":569118085245898752,"text":"@JetBlue Thanks!","label":"positive"}
{"tweet_id":569119050682339329,"text":"@USAirways ok. Thank you","label":"positive"}
{"tweet_id":569119503516246016,"text":"@united i booked lh via ua.  However at gate they rebooked me to a later lh flight.  Now that flight didnt earn pqd for me.  How do i get it","label":"negative"}
{"tweet_id":569120836264853505,"text":"@USAirways Trying to change my flight due to NYC travel advisory... your online system canceled my entire flight. Been on hold for over 1 hr","label":"negative"}
{"tweet_id":569120847115501568,"text":"@united First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http:\/\/t.co\/1TFH2v0a7z","label":"neutral"}
{"tweet_id":569121160149012480,"text":"@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf \"Breaking Barriers To a Clean Energy Future\"","label":"positive"}
{"tweet_id":569121422817112065,"text":"@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag,  didn't have to check","label":"negative"}
{"tweet_id":569122341797691392,"text":"@jetblue is the website down? Can't print boarding pass","label":"negative"}
{"tweet_id":569123565984997376,"text":"@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting...","label":"negative"}
{"tweet_id":569124024426618881,"text":"@USAirways So no idea? Thanks...","label":"neutral"}
{"tweet_id":569124496990466051,"text":"@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail","label":"negative"}
{"tweet_id":569124760224813056,"text":"@SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople","label":"negative"}
{"tweet_id":569124893477842944,"text":"@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!","label":"negative"}
{"tweet_id":569125454684278785,"text":"@JetBlue going to San Juan!","label":"neutral"}
{"tweet_id":569125558568783872,"text":"@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?","label":"positive"}
{"tweet_id":569125947200413696,"text":"@united really, fill out a form about my flight experience? I sent an email to the 1K email address.","label":"negative"}
{"tweet_id":569126026938335232,"text":"@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay.","label":"negative"}
{"tweet_id":569126397161054208,"text":"@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help.","label":"negative"}
{"tweet_id":569126841354743809,"text":"\u00e2\u20ac\u0153@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat?\u00e2\u20ac\ufffdUnfortunately yes \u00e2\ufffd\u201e\u00ef\u00b8\ufffd\u00e2\u203a\u201e\u00ef\u00b8\ufffd #WereNotinCaliAnymore","label":"negative"}
{"tweet_id":569126921096859648,"text":"@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was cancelled, can someone assist me?","label":"negative"}
{"tweet_id":569127429702348800,"text":"@SouthwestAir cancelled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService","label":"negative"}
{"tweet_id":569128289178152960,"text":"@united while busy on his cell phone ???","label":"negative"}
{"tweet_id":569128660101427200,"text":"@USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns?","label":"neutral"}
{"tweet_id":569129049861304323,"text":"@SouthwestAir so why is every single flight out of @PortColumbusCMH cancelled for only your airline?","label":"negative"}
{"tweet_id":569129269139537920,"text":"@united 132 characters does not cover my reasons I'm afraid","label":"negative"}
{"tweet_id":569129625592274944,"text":"@USAirways baggage drop at phl b\/c is incredibly backed up... unacceptable service","label":"negative"}
{"tweet_id":569130620963696640,"text":"@JetBlue got it. Thanks","label":"positive"}
{"tweet_id":569130625053155328,"text":"@SouthwestAir  at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous","label":"negative"}
{"tweet_id":569132246810144769,"text":"@JetBlue do you have a waiver for NY weather today?","label":"neutral"}
{"tweet_id":569132310110588928,"text":"@SouthwestAir Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http:\/\/t.co\/IDRa8keNoH","label":"neutral"}
{"tweet_id":569133987668623360,"text":"@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.","label":"negative"}
{"tweet_id":569134299024367616,"text":"@united your \"Airserv\" contractors aren't worth a wet damn. 30min late, still not done w bags on UA1566. They made checkin a calamity.","label":"negative"}
{"tweet_id":569134333166002177,"text":"@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website","label":"negative"}
{"tweet_id":569134718396051456,"text":"@SouthwestAir great flight! And great view! http:\/\/t.co\/auFM4xdaj2","label":"positive"}
{"tweet_id":569135011322064897,"text":"@USAirways DCA to RSW at 8:30am cancelled.  Rebook to Charlotte cancelled.  Can we rebook selves online???","label":"negative"}
{"tweet_id":569135148660342784,"text":"@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you canceled my flight.","label":"negative"}
{"tweet_id":569136050951622656,"text":"@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice","label":"positive"}
{"tweet_id":569136628301729792,"text":"@USAirways or is anyone even responding to social media? AWFUL.","label":"negative"}
{"tweet_id":569138202424025088,"text":"@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.","label":"negative"}
{"tweet_id":569138500626292736,"text":"@SouthwestAir Are we sure flights will not be canceled after 1200 I am trying to make plans in STL","label":"neutral"}
{"tweet_id":569139480101314560,"text":"@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http:\/\/t.co\/bNgpli8JT6","label":"negative"}
{"tweet_id":569139808804605953,"text":"@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane & now you're canceling her flight home.. WTF!?","label":"negative"}
{"tweet_id":569140362025050112,"text":"@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.","label":"negative"}
{"tweet_id":569140424251715584,"text":"@SouthwestAir been on hold so long to rebook my cancelled flight I had enough time to rebook with @USAirways instead! Lots of room there!","label":"negative"}
{"tweet_id":569140808227672064,"text":"@united \nFlight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience","label":"negative"}
{"tweet_id":569143132756914176,"text":"@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.","label":"negative"}
{"tweet_id":569143186439991296,"text":"@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my canceled flight rescheduled. Is this SOP?","label":"negative"}
{"tweet_id":569143215405674497,"text":"@SouthwestAir Can I book a flight on my own and get reimbursed by you?","label":"neutral"}
{"tweet_id":569143443512897536,"text":"@USAirways can you please post wait time-have been on hold for two hours","label":"negative"}
{"tweet_id":569143454434926592,"text":"@united if you're going to cancel flights today, do everyone a favor and get on it now. Don't stall the inevitable.","label":"negative"}
{"tweet_id":569143704109215745,"text":"@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC","label":"negative"}
{"tweet_id":569143915405651968,"text":"@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!","label":"negative"}
{"tweet_id":569143944266833920,"text":"@southwestair Cancelling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones.","label":"negative"}
{"tweet_id":569144474359738368,"text":"@JetBlue offers free flights for \"Fly it Forward\" campaign http:\/\/t.co\/Yh1KZkYZrR http:\/\/t.co\/wmO6tKqhXp via @usatodaytravel #travel #cause","label":"neutral"}
{"tweet_id":569144929093615616,"text":"@united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http:\/\/t.co\/IALiCEH2FT","label":"neutral"}
{"tweet_id":569146084632760320,"text":"@JetBlue may I check my 17-month-old child's fold-up crib for free on my flight tomorrow, similar to your policy for infant car seats?","label":"neutral"}
{"tweet_id":569146861082161152,"text":"@JetBlue I would like to receive offers.","label":"neutral"}
{"tweet_id":569147067559485440,"text":"@USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket","label":"neutral"}
{"tweet_id":569147852217135104,"text":"@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number","label":"negative"}
{"tweet_id":569148114193530881,"text":"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!","label":"positive"}
{"tweet_id":569148485519462400,"text":"@SouthwestAir so glad u guys do business w\/ more class than UR competitors @SpiritAirlines \u00f0\u0178\u02dc\ufffd","label":"positive"}
{"tweet_id":569149666027294720,"text":"@united Hi have a question re future booking. DUB-JAC 29\/9 JAC-LAX 8\/10 LAX-DUB 13\/10. I'm *G. What is checked bag allowance for JAC-LAX?","label":"neutral"}
{"tweet_id":569149949989879808,"text":"@SouthwestAir cancelled my flight without explanation and won't pick up the phone...25 minutes and counting.   #customerservice @olive201","label":"negative"}
{"tweet_id":569150031216779266,"text":"@united terrible service for military members and their families. #ridiculous #UnitedAirlines","label":"negative"}
{"tweet_id":569150828952444928,"text":"@JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http:\/\/t.co\/WOwxhpU5qv","label":"neutral"}
{"tweet_id":569151206028931072,"text":"@SouthwestAir so u cancel our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http:\/\/t.co\/NGG3N0wIaR","label":"negative"}
{"tweet_id":569151232738095105,"text":"@SouthwestAir Been on hold for over an hour - any chance someone can help me on here?","label":"negative"}
{"tweet_id":569152740414218240,"text":"@united I sent my details to the customer care link you sent me almost a month ago and no response.","label":"negative"}
{"tweet_id":569152792314687488,"text":"@usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating.","label":"negative"}
{"tweet_id":569153071093297152,"text":"@SouthwestAir How can we get refund instead of credit for flight that you cancelled? We couldn't switch to a flight tomorrow.","label":"neutral"}
{"tweet_id":569153207148150785,"text":"@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???","label":"negative"}
{"tweet_id":569153491983327232,"text":"@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.","label":"negative"}
{"tweet_id":569154174929244162,"text":"@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?","label":"negative"}
{"tweet_id":569154503188070400,"text":"@JetBlue thanks for getting me to Orlando early #happiness","label":"positive"}
{"tweet_id":569154879484235776,"text":"@united diverged to Burlington, Vermont. This sucks.","label":"negative"}
{"tweet_id":569155039983497216,"text":"@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE","label":"negative"}
{"tweet_id":569155784988164098,"text":"@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http:\/\/t.co\/a3YCFlaLxV","label":"positive"}
{"tweet_id":569156321636847617,"text":"@JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees","label":"negative"}
{"tweet_id":569156387789361153,"text":"@united just had the worst customer service experience ever on united airlines","label":"negative"}
{"tweet_id":569156425626329089,"text":"@usairways Does anyone know the hold times for USAirways reservations?","label":"neutral"}
{"tweet_id":569157073906176000,"text":"@JetBlue oh definitely. I kind of only fly JetBlue.","label":"positive"}
{"tweet_id":569158030404800513,"text":"@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!","label":"negative"}
{"tweet_id":569158546404864001,"text":"@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help?","label":"negative"}
{"tweet_id":569159165626716160,"text":"@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer","label":"negative"}
{"tweet_id":569159333499576320,"text":"@united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was cancelled!!","label":"neutral"}
{"tweet_id":569159814426853376,"text":"@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird","label":"negative"}
{"tweet_id":569161583718473728,"text":"@SouthwestAir customer svc worse than the #WinterWeather !  Flight canceled, website malfunction, on hold for >1:34. http:\/\/t.co\/PgwUkrpMOx","label":"negative"}
{"tweet_id":569161748286083073,"text":"@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.","label":"negative"}
{"tweet_id":569162211748245504,"text":"@USAirways Was told it was a software bug. Told to call back this AM  Now your system is too busy to handle any calls this AM.  Clown shoes.","label":"negative"}
{"tweet_id":569162593819955203,"text":"@USAirways Easily the most ridiculous experience trying to spend money with your company.","label":"negative"}
{"tweet_id":569163008309657600,"text":"@USAirways your flight attendants are all jerks \u00f0\u0178\ufffd\u00b3","label":"negative"}
{"tweet_id":569163696041172992,"text":"@SouthwestAir hello #SouthwestAir I'm  happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight","label":"positive"}
{"tweet_id":569164064636727298,"text":"@SouthwestAir - been on hold forever. My first flight was cancelled but my 2nd flight is still on time - HELP!","label":"negative"}
{"tweet_id":569164183473762304,"text":"@USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful","label":"negative"}
{"tweet_id":569164415322492928,"text":"@usairways I get extended hold times due to the weather...but 2-1\/2 hours on hold (and counting). HELP!!","label":"negative"}
{"tweet_id":569164614921019392,"text":"@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02\/20\/15.","label":"negative"}
{"tweet_id":569164886397353985,"text":"@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?","label":"negative"}
{"tweet_id":569165102307545088,"text":"@SouthwestAir Can't DM you because you don't follow me.","label":"negative"}
{"tweet_id":569165128366755840,"text":"@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?","label":"negative"}
{"tweet_id":569165227847102465,"text":"@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated","label":"negative"}
{"tweet_id":569165378359656448,"text":"@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook cancelled flight.","label":"negative"}
{"tweet_id":569165654848204800,"text":"@SouthwestAir  @TheEllenShow @Imaginedragons  @kdepetro313 .what a great first night. #DestinationDragons http:\/\/t.co\/N3LrFo4UaY","label":"positive"}
{"tweet_id":569166368781635584,"text":"@USAirways on hold for 30 minutes & counting to cancel reservation booked within 24 hours - can I do it here? conf code: F6DK04 \/ XZMSCW","label":"negative"}
{"tweet_id":569166753101684736,"text":"@SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold.  Unacceptable!","label":"negative"}
{"tweet_id":569167347996495872,"text":"@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.","label":"negative"}
{"tweet_id":569167514300784640,"text":"@USAirways  ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer","label":"negative"}
{"tweet_id":569168016136495104,"text":"@SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :(","label":"neutral"}
{"tweet_id":569168028014743552,"text":"@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything.  Long lines!! #ua1523","label":"negative"}
{"tweet_id":569168436280098816,"text":"@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold","label":"negative"}
{"tweet_id":569168473194041344,"text":"@JetBlue waiting for a flight to FL for 1\/2 marathon tmrw 4 charity. U bumped us 2a later flight & then CANCELLED IT. How can you fix this?","label":"negative"}
{"tweet_id":569168515674058752,"text":"@SouthwestAir Seriously, is the reason for all the cancelled flights and long phone wait times that you guys are tremendously understaffed?","label":"negative"}
{"tweet_id":569168955786600448,"text":"@united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first","label":"negative"}
{"tweet_id":569169274109100032,"text":"@USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours","label":"negative"}
{"tweet_id":569169690997751808,"text":"@USAirways trying to cancel a flight urgently...get hung up on twice??? Sweet refund policy","label":"negative"}
{"tweet_id":569169887689641984,"text":"@united I am not digging the new mileage earning plan. I would earn about 1\/3 of the miles I do now. Any changes to the award ticket prices?","label":"negative"}
{"tweet_id":569169897906941952,"text":"@united really needs to start upgrading their planes. No TVs & then the \"inflight wifi\" is currently unavailable #UnitedAirlines","label":"negative"}
{"tweet_id":569170176165478401,"text":"@USAirways Sadly your words don't represent your company's actions. Talk is cheap.","label":"negative"}
{"tweet_id":569170590831132672,"text":"@SouthwestAir DM sent.  Thank you.","label":"positive"}
{"tweet_id":569170897606709250,"text":"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**","label":"negative"}
{"tweet_id":569170903948500992,"text":"@united I'm strongly considering taking my business elsewhere. #UnitedAirlines","label":"negative"}
{"tweet_id":569171003852468224,"text":"@SouthwestAir @SouthwestOliver that's a great FA right there.","label":"positive"}
{"tweet_id":569171167174627328,"text":"@USAirways @PRof_Solutions Be prepared for 3+ hours hold times","label":"negative"}
{"tweet_id":569171651381702657,"text":"@USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now","label":"negative"}
{"tweet_id":569172396680175616,"text":"@united on SFO->AUS UA343 2\/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites","label":"negative"}
{"tweet_id":569172570932690947,"text":"@SouthwestAir 2 hours on hold trying to reschedule cancelled flight. Hold music stopped, but no one's answering. How can I reach a rep?","label":"negative"}
{"tweet_id":569172793608278016,"text":"@SouthwestAir I'm stuck in Fort Lauderdale.","label":"negative"}
{"tweet_id":569173103009525760,"text":"@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http:\/\/t.co\/aypyaDUY6a","label":"positive"}
{"tweet_id":569174723877146625,"text":"@jetblue had me on hold foreverrrrrr","label":"negative"}
{"tweet_id":569174820308590592,"text":"@USAirways why cant Sapphire members reach anyone on the phone?","label":"negative"}
{"tweet_id":569174847374233600,"text":"@USAirways if one with @AmericanAir why can't you use American miles????","label":"negative"}
{"tweet_id":569175138349887488,"text":"@united oh, the Wi-Fi router is on top of the fuselage! ;)","label":"positive"}
{"tweet_id":569176528338202624,"text":"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80\u00c2\u00b0 in MoBay!","label":"positive"}
{"tweet_id":569176543236399104,"text":"@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee","label":"negative"}
{"tweet_id":569176777056079874,"text":"@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!","label":"positive"}
{"tweet_id":569176969872605184,"text":"@SouthwestAir are any flights leaving DC today? Flight was cancelled, been on hold for over an hour.","label":"negative"}
{"tweet_id":569177080014901248,"text":"@united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today","label":"neutral"}
{"tweet_id":569178210325430272,"text":"@JetBlue my wife and I booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we DM conf#s","label":"neutral"}
{"tweet_id":569178715051188226,"text":"@united Wasn't frustrating! Well, not in any way related to y'all, anyway. Impressed that I made it.","label":"positive"}
{"tweet_id":569179517522046977,"text":"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues","label":"negative"}
{"tweet_id":569179721549914112,"text":"@united how much does a ski bag cost to check?  Bag contains 1 pair is skis and one pair of poles","label":"neutral"}
{"tweet_id":569179849518161920,"text":"@united you're good. Thank you!","label":"positive"}
{"tweet_id":569180231782801408,"text":"@USAirways seems to be the only airline without a dedicated line for status members","label":"negative"}
{"tweet_id":569180531742486528,"text":"@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled my flight, now can't get to booked cruise in Florida! Terrible customer service!","label":"negative"}
{"tweet_id":569180541662027779,"text":"@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU","label":"positive"}
{"tweet_id":569180623165915137,"text":"@VirginAmerica classiq, luv Virgin America. Greetingz","label":"positive"}
{"tweet_id":569180845594046464,"text":"@SouthwestAir greetings","label":"neutral"}
{"tweet_id":569181132685574144,"text":"fuck you, @united and your shitty fucking information http:\/\/t.co\/scQUjbvsTA","label":"negative"}
{"tweet_id":569181890998964224,"text":"@SouthwestAir been on hold for 20 mins to cancel my reservation. Can you assist?","label":"negative"}
{"tweet_id":569182303034974208,"text":"@USAirways what is with all the cancellations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!","label":"negative"}
{"tweet_id":569182336715243520,"text":"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?","label":"negative"}
{"tweet_id":569183099495383040,"text":"@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline","label":"negative"}
{"tweet_id":569183862493810690,"text":"@USAirways @shivadelrahim what about upgrades?","label":"neutral"}
{"tweet_id":569184069734395906,"text":"@USAirways what is contact info to upgrade using advantage miles?","label":"neutral"}
{"tweet_id":569184255399620608,"text":"@JetBlue the you above all commercials? Like the legroom one","label":"neutral"}
{"tweet_id":569184788784918528,"text":"@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane","label":"negative"}
{"tweet_id":569184886424268800,"text":"@SouthwestAir trying to get anyone on phone. Flt canceled. Please get me to Denver.","label":"negative"}
{"tweet_id":569184999900995585,"text":"@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!","label":"negative"}
{"tweet_id":569185594095509504,"text":".@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.","label":"negative"}
{"tweet_id":569186566247051265,"text":"@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up","label":"negative"}
{"tweet_id":569186762947493888,"text":"@united no announcement re extra baggage, \"find an empty bin\" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing","label":"negative"}
{"tweet_id":569187541120724992,"text":"@JetBlue yup 33036 feet. But no selfie.","label":"neutral"}
{"tweet_id":569188266089381888,"text":"@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.","label":"positive"}
{"tweet_id":569188447157661696,"text":"@USAirways flight 850. RUDE RUDE RUDE service! Awful.","label":"negative"}
{"tweet_id":569188782492266496,"text":"@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!","label":"negative"}
{"tweet_id":569188938012880896,"text":"@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1\/2 hours later???!! #nothappy","label":"negative"}
{"tweet_id":569189285334618112,"text":"@united thank you for the help!!","label":"positive"}
{"tweet_id":569189652080533504,"text":"@JetBlue Even 5 years after the earthquake...Haiti still needs helps in rebuilding #flyingitforward","label":"neutral"}
{"tweet_id":569190357344358400,"text":"@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!","label":"negative"}
{"tweet_id":569190606276333568,"text":"@USAirways what happens if the flight takes off before we cancel?? That's the issue. We don't want to pay because of your inaccessibility!","label":"negative"}
{"tweet_id":569190678758080512,"text":"@JetBlue I fly w\/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a","label":"negative"}
{"tweet_id":569190811113525249,"text":"@JetBlue serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me","label":"negative"}
{"tweet_id":569191124373520384,"text":"@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30","label":"negative"}
{"tweet_id":569191191448817664,"text":"@JetBlue minutes to spare.","label":"neutral"}
{"tweet_id":569191270654070784,"text":"@USAirways i've been on hold for an hour trying to change my flight!!! COME ON","label":"negative"}
{"tweet_id":569191687794270209,"text":"@united can you please follow for a DM?","label":"neutral"}
{"tweet_id":569191845219209217,"text":"@USAirways I'm trying to cancel my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial?","label":"negative"}
{"tweet_id":569191875271372801,"text":"@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass!","label":"negative"}
{"tweet_id":569192081618370560,"text":"@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http:\/\/t.co\/3nsUSfSBPv","label":"positive"}
{"tweet_id":569192778468626432,"text":"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable.","label":"negative"}
{"tweet_id":569194554290774016,"text":"@SouthwestAir is the best. Case and point. https:\/\/t.co\/ucVnilMb4x @ryand2285 #HappyBirthday","label":"positive"}
{"tweet_id":569194996143755264,"text":"@united I'm not sure why I expected anyone to be here http:\/\/t.co\/bnFlHPXtmw","label":"negative"}
{"tweet_id":569195394065952768,"text":"@JetBlue Canceled \u00f0\u0178\u02dc\u00a2","label":"negative"}
{"tweet_id":569195435736244225,"text":"@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http:\/\/t.co\/Qw1til96YA","label":"neutral"}
{"tweet_id":569195472650268672,"text":"@united send someone to the customer service counter in person. DIA concourse B across from gate B36a.","label":"negative"}
{"tweet_id":569196231546830848,"text":"@JetBlue No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w\/ JetBlue","label":"negative"}
{"tweet_id":569196241252282368,"text":"@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs later no upgrade nothin","label":"negative"}
{"tweet_id":569197350901714944,"text":".@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable.","label":"negative"}
{"tweet_id":569197515993534464,"text":"@virginamerica spruce moose!","label":"neutral"}
{"tweet_id":569197579956842496,"text":"@united #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines","label":"negative"}
{"tweet_id":569197611393163264,"text":"@VirginAmerica any updates on flight 413 from Jfk > Lax","label":"neutral"}
{"tweet_id":569197910895812608,"text":"@SouthwestAir any official word whether flight 3403 from BWI to Manchester is cancelled? I've got an 8hr drive in snow if it is \u00f0\u0178\u02dc\u00a2","label":"neutral"}
{"tweet_id":569197921150902272,"text":"@united 14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy","label":"negative"}
{"tweet_id":569198104806699008,"text":"@VirginAmerica hahaha \u00f0\u0178\u02dc\u201a@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!\u00f0\u0178\u2019\u2014","label":"positive"}
{"tweet_id":569198480226439168,"text":"@USAirways I've been on hold for over 2 1\/2 hours - there has to be an easier way to cancel\/get a refund... \u00f0\u0178\u02dc\u2018\u00f0\u0178\u02dc\u00a9 http:\/\/t.co\/Cm4roIypc2","label":"negative"}
{"tweet_id":569198782421663745,"text":"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY cancelled?","label":"negative"}
{"tweet_id":569199095505690624,"text":"@united All flights canceled :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!","label":"positive"}
{"tweet_id":569199676282564609,"text":"@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogot\u00c3\u00a1 today, Colombian employees treated us badly , need help please","label":"negative"}
{"tweet_id":569200606595952640,"text":"@VirginAmerica What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?","label":"negative"}
{"tweet_id":569200619430420480,"text":"@VirginAmerica I\u00e2\u20ac\u2122m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)","label":"positive"}
{"tweet_id":569200932577280000,"text":"@SouthwestAir I wrote to your customer support on Monday re: a canceled flight but haven't heard back. Any idea what's up? Thanks.","label":"negative"}
{"tweet_id":569200983173156864,"text":"@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us \u00f0\u0178\u02dc\u017e please we need That baggage","label":"negative"}
{"tweet_id":569201464658173952,"text":"@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional.","label":"negative"}
{"tweet_id":569201516881448960,"text":"Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole..","label":"negative"}
{"tweet_id":569202179476754432,"text":"@SouthwestAir is really gonna hear my mouth about this bag situation.","label":"negative"}
{"tweet_id":569202691185909760,"text":"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http:\/\/t.co\/wU3LbCNcr9","label":"positive"}
{"tweet_id":569202773704646658,"text":"@united customers \u00e2\u0153\u2026. Customer service \u00e2\ufffd\u0152 http:\/\/t.co\/qP6Aw3nLIP","label":"negative"}
{"tweet_id":569203010410119168,"text":"@united is to airlines as @comcast @XFINITY is to cable\/internet","label":"negative"}
{"tweet_id":569203468419751936,"text":"@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying \u00f0\u0178\u02dc\u201d\u00f0\u0178\u02dc\u201d\u00f0\u0178\u02dc\u201d http:\/\/t.co\/t6fYyBHjhL","label":"negative"}
{"tweet_id":569203705750237184,"text":"@SouthwestAir 2nd leg of trip cancelled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?","label":"negative"}
{"tweet_id":569204038811717632,"text":"@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!","label":"negative"}
{"tweet_id":569204188334264320,"text":"@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT","label":"negative"}
{"tweet_id":569204255191490560,"text":"@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http:\/\/t.co\/e0C9bI09cf","label":"negative"}
{"tweet_id":569204272795004928,"text":"@VirginAmerica Trying to reset my password, email never arrives. Help?","label":"negative"}
{"tweet_id":569205125278859265,"text":"@VirginAmerica thanks so much!","label":"positive"}
{"tweet_id":569205367575441408,"text":"@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see","label":"negative"}
{"tweet_id":569206152510226432,"text":"@SouthwestAir  the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry","label":"negative"}
{"tweet_id":569206183283843072,"text":"@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.","label":"negative"}
{"tweet_id":569206387483525120,"text":"@SouthwestAir now flight is book and I have to fly standby if they will allow me to check in before the flight takes off","label":"neutral"}
{"tweet_id":569206447608877056,"text":"@SouthwestAir What do you call that??!!","label":"negative"}
{"tweet_id":569206566035042305,"text":"@USAirways after 5 flight cancellations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??","label":"negative"}
{"tweet_id":569206925046493184,"text":"@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me","label":"negative"}
{"tweet_id":569207022597509120,"text":"@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!","label":"negative"}
{"tweet_id":569207235953307648,"text":"@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed","label":"negative"}
{"tweet_id":569207912251289600,"text":"@SouthwestAir DM sent. Thanks for the help!","label":"positive"}
{"tweet_id":569208051145650177,"text":"@SouthwestAir hire more customer service agents. And hour and a half is too long to hold","label":"negative"}
{"tweet_id":569208067243401217,"text":"@united I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?","label":"neutral"}
{"tweet_id":569208236487745536,"text":"@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs","label":"negative"}
{"tweet_id":569208480793567233,"text":"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http:\/\/t.co\/DnStITRzWy","label":"positive"}
{"tweet_id":569208751972065280,"text":"@united What a really GREAT & FLATTERING story about you! You should be very proud :) http:\/\/t.co\/oKtUkjY92O (via @ParachuteGuy)","label":"negative"}
{"tweet_id":569209051260678144,"text":"@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?","label":"neutral"}
{"tweet_id":569209084144005120,"text":"@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.","label":"negative"}
{"tweet_id":569209352730513409,"text":"@united I'm glad 1K means something, lol!","label":"neutral"}
{"tweet_id":569209543533699072,"text":"@united Great!  I'm guessing you were late to open, service is horrible, you're overcharging, and don't care that everyone is miserable.","label":"negative"}
{"tweet_id":569210394046275586,"text":"@SouthwestAir flight just canceled. Can you help me rebook?","label":"negative"}
{"tweet_id":569211244693098496,"text":"@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?","label":"negative"}
{"tweet_id":569211645710495745,"text":"@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey\/email about my awful flight exp http:\/\/t.co\/OtFZ7CygUQ","label":"negative"}
{"tweet_id":569212300265017345,"text":"@SouthwestAir I fly back to Omaha for my grandmothers funeral, you cancel my return flight and dont bother to notify me. Thanks a lot.","label":"negative"}
{"tweet_id":569212318283771904,"text":"@united yes refund my ticket and give me email address to let u know what happened","label":"negative"}
{"tweet_id":569212376421158912,"text":"@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour.","label":"negative"}
{"tweet_id":569212457706782720,"text":"@SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?","label":"neutral"}
{"tweet_id":569212570478911489,"text":"@VirginAmerica Like http:\/\/t.co\/VPqEm31XUQ","label":"positive"}
{"tweet_id":569213183455563776,"text":"@JetBlue thanks so much for your condolences and quick response. It is very much appreciated","label":"positive"}
{"tweet_id":569213197485514752,"text":"@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference.","label":"negative"}
{"tweet_id":569213503954915329,"text":"@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http:\/\/t.co\/kKEDjNRTWo\u00e2\u20ac\ufffd","label":"negative"}
{"tweet_id":569213883371683840,"text":"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http:\/\/t.co\/JNqNbk7HuT","label":"positive"}
{"tweet_id":569215035089690624,"text":"@SouthwestAir thanks so much just had to make a cancellation! I've sent u the info.","label":"positive"}
{"tweet_id":569215076655214592,"text":"@JetBlue  What are your rules on checked baggage and carry ons from SLC to SJO?","label":"neutral"}
{"tweet_id":569215124562554880,"text":"@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?","label":"negative"}
{"tweet_id":569215950597201921,"text":"@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.","label":"negative"}
{"tweet_id":569216245574311936,"text":"@united flights taking off from IAD this afternoon?","label":"neutral"}
{"tweet_id":569217012980805632,"text":"@SouthwestAir Any way that I can get a receipt for a cancelled portion of a roundtrip flight? Used the flight voucher just need receipt.","label":"neutral"}
{"tweet_id":569217317315354624,"text":"@united Worst airline ever?","label":"negative"}
{"tweet_id":569217342380445696,"text":"@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE","label":"negative"}
{"tweet_id":569218762907324416,"text":"@VirginAmerica hold times at call center are a bit much","label":"negative"}
{"tweet_id":569218838190907393,"text":"@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.","label":"positive"}
{"tweet_id":569219405852377090,"text":"@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag","label":"negative"}
{"tweet_id":569219456506814464,"text":"@SouthwestAir horrible flight!","label":"negative"}
{"tweet_id":569220096490483712,"text":"@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service.","label":"negative"}
{"tweet_id":569220243123544065,"text":"@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice","label":"positive"}
{"tweet_id":569220438397751299,"text":"@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!","label":"positive"}
{"tweet_id":569221156504530944,"text":"@VirginAmerica  how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad","label":"negative"}
{"tweet_id":569221210019487745,"text":"@united I will. Thanks.","label":"positive"}
{"tweet_id":569221317486116864,"text":"@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyalater","label":"negative"}
{"tweet_id":569221337077587968,"text":"@SouthwestAir no thanks","label":"neutral"}
{"tweet_id":569221440794271745,"text":"@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline","label":"positive"}
{"tweet_id":569221589822083072,"text":"@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity","label":"negative"}
{"tweet_id":569222424236916736,"text":"@united already DM you my concern. Pls check.","label":"neutral"}
{"tweet_id":569222494952886272,"text":"@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http:\/\/t.co\/enIQg0buzj","label":"positive"}
{"tweet_id":569222694778105857,"text":"@JetBlue thank you! I'm excited to fly with you for the first time.","label":"positive"}
{"tweet_id":569222729125253121,"text":"@SouthwestAir fortunately didn't have to. The flight took off on time.","label":"neutral"}
{"tweet_id":569223492987723778,"text":"@USAirways 4+ hour hold, finally canceled ticket! sticking to @delta @Expedia who allow easy online cancels\/refunds! http:\/\/t.co\/RKVCZBpdCE","label":"negative"}
{"tweet_id":569223536507809792,"text":"@USAirways  in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?","label":"negative"}
{"tweet_id":569223653952323584,"text":"@USAirways I called twice the recording says that it has being delivered to my apt but it is not here ?","label":"negative"}
{"tweet_id":569223781593403392,"text":"@SouthwestAir have five people shown up yet","label":"neutral"}
{"tweet_id":569223788639821824,"text":"@VirginAmerica I was so looking forward to my first flight with you today but it was cancelled along with the subsequent one ...","label":"negative"}
{"tweet_id":569224171303145473,"text":"@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung","label":"positive"}
{"tweet_id":569224234150404096,"text":"@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh","label":"negative"}
{"tweet_id":569224755426930689,"text":"@SouthwestAir very confusing to receive \"your trip is around the corner!\" email when I already cancelled the flight","label":"negative"}
{"tweet_id":569224824066842624,"text":"@united. DAY to IAD and CVG to IAD both cancelled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?","label":"negative"}
{"tweet_id":569224849144418304,"text":"@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip","label":"negative"}
{"tweet_id":569225412540174336,"text":"@SouthwestAir microsecond too late so very very sad \u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\u00ad\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u02dc\u00a2\u00f0\u0178\u02dc\u00a2","label":"neutral"}
{"tweet_id":569225563417620480,"text":"@SouthwestAir been on hold for 30 min trying to rebook my flight you cancelled. Help?!","label":"negative"}
{"tweet_id":569225573773369344,"text":"@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness","label":"negative"}
{"tweet_id":569225585181880320,"text":"@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?","label":"negative"}
{"tweet_id":569225958495952897,"text":"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.","label":"negative"}
{"tweet_id":569226128168062976,"text":"@SouthwestAir fl 4158 cancelled from Dallas to Austin. No one answering 800#.  Need help.","label":"negative"}
{"tweet_id":569226157901684736,"text":"@SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?","label":"neutral"}
{"tweet_id":569226248393662464,"text":"@SouthwestAir why are the ticketing lines in Las Vegas so unorganized??  Mass craziness. Half of the ticketing stations unmanned.","label":"negative"}
{"tweet_id":569226723738324992,"text":"@SouthwestAir no. Told to call cust service on monday","label":"negative"}
{"tweet_id":569226875349835776,"text":"@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks","label":"negative"}
{"tweet_id":569227063300718593,"text":"@SouthwestAir can u follow so I can DM a confirmation number I need confirmed to cancel?\nI will call to confirm Monday for refund","label":"neutral"}
{"tweet_id":569228412159721473,"text":"@JetBlue I have an email that says I have to sign on to the travel bank?  How do I that?","label":"neutral"}
{"tweet_id":569228668918222849,"text":"@united 1632 was phenomenal frm gate (SEA) to gate (IAD)","label":"positive"}
{"tweet_id":569228707203837952,"text":"@united troubling news, time to raise the bar on legroom! http:\/\/t.co\/nmbHNGnMkI","label":"negative"}
{"tweet_id":569228788481069057,"text":"@SouthwestAir   Where the heck are the bags for Chicago 408. It has been an hour","label":"negative"}
{"tweet_id":569228870177591298,"text":"@SouthwestAir Sure was,  with @Delta  looks like I'll make my birthday celebration after all.","label":"negative"}
{"tweet_id":569229142597771265,"text":"@JetBlue it seems I never received an ID, just a password.","label":"negative"}
{"tweet_id":569229483288317952,"text":"@SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?","label":"neutral"}
{"tweet_id":569229557468827648,"text":"@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?","label":"negative"}
{"tweet_id":569229785500680192,"text":"@VirginAmerica why cancel flight VX413? One sec its delayed, on my to airport, the next its cancelled?Gonna email or call me to reschedule?","label":"negative"}
{"tweet_id":569229796401684480,"text":"@united nope.  no case id either time.","label":"neutral"}
{"tweet_id":569230193220554753,"text":"@JetBlue I can't call right now. My baby just fell asleep.","label":"neutral"}
{"tweet_id":569230445654740992,"text":"@JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me.","label":"neutral"}
{"tweet_id":569230652433936384,"text":"@SouthwestAir Sent your way, thanks for the help.","label":"positive"}
{"tweet_id":569230983075115010,"text":"@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin","label":"negative"}
{"tweet_id":569231300843970561,"text":"@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours","label":"negative"}
{"tweet_id":569231763173560320,"text":"@united Ill check it out, appreciate the response, regardless.","label":"positive"}
{"tweet_id":569231984334995456,"text":"@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w\/ my flight later.","label":"negative"}
{"tweet_id":569232480181489665,"text":"@united thank you for taking care of my mom and rebooking her flight in phl.","label":"positive"}
{"tweet_id":569232650965102592,"text":"@united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.","label":"negative"}
{"tweet_id":569232748663214080,"text":"@SouthwestAir and @USAirways have cancelled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info.","label":"neutral"}
{"tweet_id":569232776454483969,"text":"@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are cancelled. HELP","label":"negative"}
{"tweet_id":569232785786998785,"text":"@JetBlue there's is nothing there because apparently I have to connect them for that to be true.","label":"negative"}
{"tweet_id":569233260108124160,"text":"@JetBlue someone is here but has no info smh one bag came off  and then nothing","label":"negative"}
{"tweet_id":569233335915925505,"text":"@united thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list.","label":"negative"}
{"tweet_id":569233434423353344,"text":"@united Home is Calgary can you get us there without the added expense of accommodations and meals.","label":"neutral"}
{"tweet_id":569233440463155201,"text":"@JetBlue Using JetBlue air miles?","label":"neutral"}
{"tweet_id":569233554242080768,"text":"@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy","label":"negative"}
{"tweet_id":569233955951480832,"text":"@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were cancelled? Thanks!","label":"neutral"}
{"tweet_id":569234264153174017,"text":"@USAirways is the 7th circle of hell right after the dmv. #noshadetothedmv","label":"negative"}
{"tweet_id":569234280632754176,"text":"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW","label":"positive"}
{"tweet_id":569234592420331520,"text":"@united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.","label":"positive"}
{"tweet_id":569234639233142784,"text":"@JetBlue I guess I have to redo the booking. Ugh!","label":"negative"}
{"tweet_id":569234924785414145,"text":"@SouthwestAir @CallMeStanley7 And bring back the \"Agent will call you back...\" feature. Why was that ever discontinued???","label":"negative"}
{"tweet_id":569235156717989888,"text":"@JetBlue Using JetBlue miles?","label":"neutral"}
{"tweet_id":569235333050576898,"text":"@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue","label":"negative"}
{"tweet_id":569235531973832704,"text":"@JetBlue got it wish they would communicate more w us","label":"negative"}
{"tweet_id":569235773645410304,"text":"@JetBlue quick ? Why is a person traveling w  a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :\/","label":"negative"}
{"tweet_id":569235924544045057,"text":"@JetBlue Awesome! Thank you! ;)","label":"positive"}
{"tweet_id":569236060615667713,"text":"@united I'm flying UA but *G with A3","label":"neutral"}
{"tweet_id":569236124192931840,"text":"@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.","label":"negative"}
{"tweet_id":569236471690829825,"text":"@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight","label":"neutral"}
{"tweet_id":569236557367939072,"text":"@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing\u00f0\u0178\u2019\u2013 #DestinationDragons","label":"positive"}
{"tweet_id":569236645180018689,"text":"@JetBlue you guys need live chat.","label":"negative"}
{"tweet_id":569236960528756737,"text":"@JetBlue *cough* #awkward!","label":"negative"}
{"tweet_id":569237356622024704,"text":"@united I hope not to see the same issue on my return flight tomorrow","label":"negative"}
{"tweet_id":569237713016229888,"text":"@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny latest AM by 9 2 catch intl flt. Help!","label":"negative"}
{"tweet_id":569237783715422208,"text":"@USAirways, can't control weather\/flight attendant.Can control this-green ACU bag, 1.5 hrs & counting! Yep that's me! http:\/\/t.co\/0jUtCDRLjl","label":"neutral"}
{"tweet_id":569238014418944000,"text":"@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it","label":"negative"}
{"tweet_id":569238148032671744,"text":"@united correct?  What's correct?  Sorry I'm lost","label":"neutral"}
{"tweet_id":569238439373234176,"text":"@JetBlue actually flight 1089 not 1098","label":"neutral"}
{"tweet_id":569238666654195714,"text":"@JetBlue #kudos! And we're done and heading to warmer weather!","label":"positive"}
{"tweet_id":569238877178716161,"text":"@VirginAmerica You guys charged me $100 to reschedule a flight that was then canceled and are now refusing to refund it. What's the deal?","label":"negative"}
{"tweet_id":569238938042421249,"text":"@united ROC flight cancelled. Love my snowy drive home with no useful substitutes","label":"negative"}
{"tweet_id":569239293429833728,"text":"@united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.","label":"negative"}
{"tweet_id":569239939776274433,"text":"@united since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?","label":"neutral"}
{"tweet_id":569239947061927938,"text":"@JetBlue thanks so much for help Us, u r amazing!","label":"positive"}
{"tweet_id":569240866684071936,"text":"@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http:\/\/t.co\/CbV7f3KBKx","label":"positive"}
{"tweet_id":569241158196400130,"text":"@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?","label":"negative"}
{"tweet_id":569241701434449920,"text":"@USAirways I love you guys!!!","label":"positive"}
{"tweet_id":569241776617160704,"text":"@JetBlue Phew!! Did it!! (Pant. Wheeze) http:\/\/t.co\/ZPZ78POeON","label":"neutral"}
{"tweet_id":569242046621491200,"text":"@USAirways  big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked","label":"positive"}
{"tweet_id":569242047917502464,"text":"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!","label":"positive"}
{"tweet_id":569242143748964353,"text":"Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad\n@JetBlue","label":"positive"}
{"tweet_id":569242387878428672,"text":"@united flight was cancelled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me","label":"negative"}
{"tweet_id":569242665956610048,"text":"@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was cancelled this morning! #Getyourlife","label":"negative"}
{"tweet_id":569242798953594880,"text":"@SouthwestAir Hi I just got a message that part of my flights is cancelled. I can't rebook online and nobody answers my phone call. Help me","label":"negative"}
{"tweet_id":569242876909109248,"text":"@SouthwestAir is Flight 3113 OMA>DEN on 2\/21 actually cancelled? Been on hold for over an hour and your website says conflicting messages","label":"negative"}
{"tweet_id":569243017552375809,"text":"@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70","label":"negative"}
{"tweet_id":569243270745866240,"text":"@united I need #United to be a better airline!!","label":"negative"}
{"tweet_id":569244182155534336,"text":"@SouthwestAir My son's flight was cancelled today. I was on hold 2+ hours to no avail. Can you help me rebook?","label":"negative"}
{"tweet_id":569244201021362176,"text":"@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse","label":"negative"}
{"tweet_id":569244860286263297,"text":"@VirginAmerica why cancel flights today? No precipitation to be scared of!  \u00e2\ufffd\u201e\u00ef\u00b8\ufffd\u00e2\ufffd\u201e\u00ef\u00b8\ufffd\u00e2\ufffd\u201e\u00ef\u00b8\ufffd","label":"negative"}
{"tweet_id":569244956663148544,"text":"@JetBlue good to hear. Thx for being responsive.","label":"positive"}
{"tweet_id":569244957698969602,"text":"@USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS.","label":"negative"}
{"tweet_id":569245091602124800,"text":"@SouthwestAir coming up on 2hrs on, still haven't spoken to a rep","label":"negative"}
{"tweet_id":569245152406953984,"text":"@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?","label":"negative"}
{"tweet_id":569245240336330752,"text":"@united the worst customer service in Denver.","label":"negative"}
{"tweet_id":569245707477131264,"text":"@JetBlue send more service agents so all the stranded passengers can be helped!!!\u00f0\u0178\u2020\u02dc\u00f0\u0178\u2020\u02dc\u00f0\u0178\u2020\u02dc\u00f0\u0178\u2020\u02dc\u00f0\u0178\u2020\u02dc\u00f0\u0178\u2020\u02dc\u00f0\u0178\u2020\u02dc\u00f0\u0178\u2020\u02dc\u00f0\u0178\u2020\u02dc\u00f0\u0178\u2020\u02dc\u00f0\u0178\u2020\u02dc\u00f0\u0178\u2020\u02dc\u00f0\u0178\u2020\u02dc\u00f0\u0178\u2020\u02dc","label":"negative"}
{"tweet_id":569246231500685314,"text":"@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2\/3)","label":"negative"}
{"tweet_id":569246373020717057,"text":"@USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3\/3)","label":"negative"}
{"tweet_id":569246786440830977,"text":"@united great job losing one of my six bags on a direct flight.  Don't know how you manage to do it.","label":"negative"}
{"tweet_id":569247182475407360,"text":"@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.","label":"negative"}
{"tweet_id":569247351392616448,"text":"@SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?","label":"negative"}
{"tweet_id":569247724496822272,"text":"@SouthwestAir has the absolute worst customer service when trying to reach them by phone.","label":"negative"}
{"tweet_id":569248250424918021,"text":"@USAirways We did. @AmericanAir said to open one with you, too.","label":"negative"}
{"tweet_id":569248700947689474,"text":"@USAirways, another hour gone & they sit with more snow on them! Seriously?! http:\/\/t.co\/Fupf0UAyir","label":"negative"}
{"tweet_id":569248721139048448,"text":"@JetBlue Great thank you!","label":"positive"}
{"tweet_id":569248843532886016,"text":"@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!","label":"positive"}
{"tweet_id":569248875825008640,"text":"@USAirways Every time I try, the line is disconnected b\/c the system says you have too many calls. Glad your screw up matters so much to you","label":"negative"}
{"tweet_id":569248898071580672,"text":"@united I fly @AmericanAir normally.  This doesn't happen to me with them.  I'll let your flyers provide their own feedback. Thank you.","label":"negative"}
{"tweet_id":569248904866336768,"text":"@SouthwestAir flight to PHL from FLL canceled 2\/21 no flight available until 2\/24 done with SW.","label":"negative"}
{"tweet_id":569249223897526272,"text":"@united who is in charge of making decisions over there? Cancelling flight UA1150 was unacceptable. I should be in #Belize right now.","label":"negative"}
{"tweet_id":569249493264289793,"text":"@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!","label":"positive"}
{"tweet_id":569249554236878848,"text":"@JetBlue you can't beat jetblue in space's matter http:\/\/t.co\/NRpWmGyv3e","label":"positive"}
{"tweet_id":569249769421295616,"text":"@united is probably the least satisfactory airline I've ever been on. Never fails to disappoint.","label":"negative"}
{"tweet_id":569249783216537601,"text":"@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You canceled his flight and there's a 1hr wait on phone","label":"negative"}
{"tweet_id":569250176369471489,"text":"@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF","label":"negative"}
{"tweet_id":569250438882705410,"text":"@USAirways Ok Thanks","label":"neutral"}
{"tweet_id":569250469178175488,"text":"@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously","label":"positive"}
{"tweet_id":569250623427780608,"text":"@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.","label":"positive"}
{"tweet_id":569250912784519168,"text":"@SouthwestAir flight to PHL from FLL canceled 2\/21 no flight available until 2\/24 done with SW. They are a pain to deal with","label":"negative"}
{"tweet_id":569250990291062786,"text":"@USAirways this very pregnant lady's hoping &praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does!","label":"neutral"}
{"tweet_id":569251768770502656,"text":"@SouthwestAir not letting me DM. # is FSZ4YO","label":"negative"}
{"tweet_id":569251925482475520,"text":"@JetBlue at what point do u cancel flights to DCA- other airlines have already cancelled","label":"negative"}
{"tweet_id":569252439548952576,"text":"@USAirways @PHLAirport canceled flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!","label":"negative"}
{"tweet_id":569252657967341569,"text":"@JetBlue It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours.","label":"negative"}
{"tweet_id":569252732940320768,"text":"@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L","label":"negative"}
{"tweet_id":569252759087685632,"text":"@united yep\u00e2\u20ac\u201dused that twice; no case id numbers assigned; just tried it again-get screen that says, \u00e2\u20ac\u0153thank you for submitting your request\u00e2\u20ac\ufffd","label":"negative"}
{"tweet_id":569253190551498752,"text":"@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?","label":"negative"}
{"tweet_id":569253236093267969,"text":"@VirginAmerica my goodness your people @love field are amazing under pressure \u00e2\ufffd\u00a4\u00ef\u00b8\ufffdfrom Texas #beatstheothers in crisis Please fly me to NY","label":"positive"}
{"tweet_id":569253270356664322,"text":"@JetBlue You already cancelled the one b4 us to DCA","label":"negative"}
{"tweet_id":569253311813185537,"text":"@VirginAmerica Keep up the great work :)","label":"positive"}
{"tweet_id":569253382898126850,"text":"@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!","label":"negative"}
{"tweet_id":569253414971899905,"text":"@united. Please get me an economy plus seat. Awful day of 2 canceled flights, after lots of planning.","label":"negative"}
{"tweet_id":569253874445492225,"text":"@JetBlue what's the status of flight 1272 diverted to RIC?  When will it depart back for LGA?","label":"neutral"}
{"tweet_id":569254331725139968,"text":"@SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!","label":"neutral"}
{"tweet_id":569254571622727682,"text":"@JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u cancelled the 1pm when will u cancel the 5:26","label":"negative"}
{"tweet_id":569255280275369984,"text":"@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?","label":"negative"}
{"tweet_id":569255845394952192,"text":"@SouthwestAir I'm just calling to cancel a flight. I already rebooked it on another card. Just need to cancel the previous reservation.","label":"negative"}
{"tweet_id":569255973958889472,"text":"@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least.","label":"negative"}
{"tweet_id":569256055781240832,"text":"@united please don't take my membership away :(","label":"negative"}
{"tweet_id":569256307045179392,"text":"@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http:\/\/t.co\/5xvNnmLTiW","label":"negative"}
{"tweet_id":569256374011428866,"text":"@USAirways I was told a \"return call\" by a human","label":"negative"}
{"tweet_id":569257540023951360,"text":"@united we are sitting on the runway for 2 hours! It is ridiculous!!","label":"negative"}
{"tweet_id":569257626715889664,"text":"@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks.  Thanks!","label":"positive"}
{"tweet_id":569257818789978113,"text":"@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines","label":"positive"}
{"tweet_id":569257918815539200,"text":"@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?","label":"negative"}
{"tweet_id":569257932908470273,"text":"@united yes, I've been waiting for four hours and no one has been able to help me.","label":"negative"}
{"tweet_id":569258009320419330,"text":"@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! \u00f0\u0178\u02dc\u017e\u00f0\u0178\u02dc\u00a1 flight #4229","label":"negative"}
{"tweet_id":569258359670644736,"text":"@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown","label":"negative"}
{"tweet_id":569258404742500353,"text":"@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?","label":"negative"}
{"tweet_id":569258454633701376,"text":"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations","label":"positive"}
{"tweet_id":569258544714911746,"text":"@USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed...","label":"positive"}
{"tweet_id":569258900228190208,"text":"@united this team added 30 mins on turnaround","label":"negative"}
{"tweet_id":569258934864781312,"text":"@USAirways Okee doke","label":"neutral"}
{"tweet_id":569259056956727296,"text":"@united the nightmare continues... http:\/\/t.co\/TsvgbrL15f","label":"negative"}
{"tweet_id":569259404589191168,"text":"@SouthwestAir please please please answer the phone. . .","label":"negative"}
{"tweet_id":569259442547470336,"text":"@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers","label":"negative"}
{"tweet_id":569259449115942913,"text":"@USAirways thank you! You have always been so good to me. I will follow up.","label":"positive"}
{"tweet_id":569259515398504449,"text":"@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it","label":"negative"}
{"tweet_id":569259575800569857,"text":"@united no bag tagging, led to many people backing up the aisle to front with bags","label":"negative"}
{"tweet_id":569259645019275264,"text":"@SouthwestAir why are you literally the worst?","label":"negative"}
{"tweet_id":569259694906220544,"text":"@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor","label":"negative"}
{"tweet_id":569259756344487938,"text":"@jetblue what good with the inflight WiFi?","label":"neutral"}
{"tweet_id":569259858882662401,"text":"@SouthwestAir you cancelled my flight to EWR. Flt 3076. U also cancelled flights to LGA. Yet @united is flying on time to both. WTH??","label":"negative"}
{"tweet_id":569260189486063616,"text":"@JetBlue status of flight 684 from MCO to LGA tomorrow?","label":"neutral"}
{"tweet_id":569260276626956288,"text":"@USAirways need seat assignments for one leg of family's return flight - can you please help via Twitter PM?","label":"neutral"}
{"tweet_id":569260280687005697,"text":"@SouthwestAir are ur flight still cancel from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.","label":"negative"}
{"tweet_id":569260922365063169,"text":"@united also checked email you have on file for me and it is correct","label":"neutral"}
{"tweet_id":569260955953176578,"text":"@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything.","label":"negative"}
{"tweet_id":569261053927919616,"text":"@SouthwestAir Worst customer service ever. You cancelled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa.","label":"negative"}
{"tweet_id":569261068050141184,"text":"@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx","label":"negative"}
{"tweet_id":569261077877248000,"text":"@united give me an email address and I'll send the actually screen shot to you.","label":"neutral"}
{"tweet_id":569261737037455361,"text":"@united friends been sitting in Houston since 7am flight canceled.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke","label":"negative"}
{"tweet_id":569261989735718914,"text":"@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?","label":"negative"}
{"tweet_id":569262065988308993,"text":"@SouthwestAir How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro","label":"neutral"}
{"tweet_id":569262088008417280,"text":"@SouthwestAir Flight 2646.  Four hours in the plane on the ground at BWI.","label":"negative"}
{"tweet_id":569262534232039427,"text":"@JetBlue there is no supervisor available, so they couldn't do anything.","label":"negative"}
{"tweet_id":569262631258705920,"text":"@united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!","label":"neutral"}
{"tweet_id":569262680965402624,"text":"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?","label":"negative"}
{"tweet_id":569262702301876224,"text":"@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive","label":"negative"}
{"tweet_id":569263177784905729,"text":"@SouthwestAir i hope i can be apart of the team with this job opening!","label":"positive"}
{"tweet_id":569263373092823040,"text":"@USAirways how is it that my flt to EWR was cancelled yet flts to NYC from USAirways are still flying?","label":"negative"}
{"tweet_id":569263496560422912,"text":"@USAirways i hope i get the opportunity to join the team with this job opening!","label":"positive"}
{"tweet_id":569263677234388993,"text":"@USAirways what about AA miles for USAir flights booked through American?","label":"neutral"}
{"tweet_id":569263837448269826,"text":"@VirginAmerica you stink. Flight canceled from PSP to JFK and no notification or ability to rebook #disappointed.  #expected better","label":"negative"}
{"tweet_id":569264118219214848,"text":"@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights","label":"negative"}
{"tweet_id":569264328186179584,"text":"@SouthwestAir  reservation (FEHQNE)  21FEB15 | DCA-RSW. Want refund not credit for cancelled flight please.","label":"negative"}
{"tweet_id":569264736455536641,"text":"@united u canceled my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1\/2","label":"negative"}
{"tweet_id":569264912695840768,"text":"@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United","label":"negative"}
{"tweet_id":569264951401054208,"text":"@united 2\/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost","label":"negative"}
{"tweet_id":569265728408440833,"text":"@JetBlue I sure hope you guys get me to DC to speak tomorrow! & @JohnNosta & @United: I'm winning here with @JetBlue","label":"neutral"}
{"tweet_id":569266206596734976,"text":"@SouthwestAir replacing @vitaminwater with beer! Bravo!\u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd Cheers! \u00f0\u0178\ufffd\u00bb\u00f0\u0178\ufffd\u00bb @Leinenkugels @DosEquis @FatTire","label":"positive"}
{"tweet_id":569266679903080448,"text":"@JetBlue You guys need pillows on these rockers to really knock it out of the park ... just sayin ...","label":"neutral"}
{"tweet_id":569267207324246019,"text":"@USAirways can you help us figure out our correct six digit confirmation number?","label":"neutral"}
{"tweet_id":569267891721375745,"text":"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start.","label":"negative"}
{"tweet_id":569268455314219008,"text":"@JetBlue Counting on your flight 989 to get to DC!","label":"positive"}
{"tweet_id":569268751008436224,"text":"@JetBlue why haven't you allowed for flight changes into the NY area airports tonight?  Everyone is saying travel is treacherous.","label":"negative"}
{"tweet_id":569269140386488320,"text":"@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!","label":"positive"}
{"tweet_id":569269594386526209,"text":"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!","label":"positive"}
{"tweet_id":569269757293293568,"text":"@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.","label":"negative"}
{"tweet_id":569269761240010752,"text":"@SouthwestAir is now recruiting for Fall 15, Spring 16 Internships. \n2\/23\/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas","label":"neutral"}
{"tweet_id":569270187725160449,"text":"@USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious","label":"negative"}
{"tweet_id":569271020395241472,"text":"@JetBlue your website is seriously horrible and so is your  call center!! Almost makes it tempting to fly someone else!! #sodone","label":"negative"}
{"tweet_id":569271364521103361,"text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/Xf9MPnAaJE","label":"neutral"}
{"tweet_id":569271529386745856,"text":"@SouthwestAir well I'm not sure what there is you can do.  The bad experience had already been had","label":"negative"}
{"tweet_id":569271561481531392,"text":"@united can I get your service desk # at IAD?","label":"neutral"}
{"tweet_id":569271943188209667,"text":"@united employees almost seem happy when delivery terrible customer service.","label":"negative"}
{"tweet_id":569272359334453249,"text":"@united my flight is late due to mechanical issues 3 of 4 flights in past 10 days!","label":"negative"}
{"tweet_id":569272664344428545,"text":"@united rep wouldn't rebook. This is such a waste of time and poor communication","label":"negative"}
{"tweet_id":569272738826694656,"text":"@united you have a culture issue","label":"negative"}
{"tweet_id":569273176775114752,"text":"@USAirways Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?","label":"neutral"}
{"tweet_id":569273230579478529,"text":"@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter","label":"positive"}
{"tweet_id":569273247252008961,"text":"@USAirways flt last nght canceled-mech.probs, flt this am canceled-snow, finally on a flt home. 1st cls empty & they won't let me sit there","label":"negative"}
{"tweet_id":569273297491378176,"text":"@JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?","label":"neutral"}
{"tweet_id":569273298325864448,"text":"@united - any way to get a message to an international flight gate at EWR?      Road conditions are horrible trying to get to flight ...","label":"neutral"}
{"tweet_id":569273409252827137,"text":"@SouthwestAir 3 + hrs w\/out bags being returned to us after flight 2464 cancelled. Maybe put a couple people on it?","label":"negative"}
{"tweet_id":569273451564785664,"text":"@united I keep getting kicked to an error message when trying to purchase a flight on http:\/\/t.co\/p3N2w8JfpS. Have tried at least 4x.","label":"negative"}
{"tweet_id":569273777999241216,"text":"@JetBlue Hey Jetblue, you cancelled our flight from ST Maarten to JFK.  Stranded my family in the baggage area and lost my daughters luggage","label":"negative"}
{"tweet_id":569273795850178560,"text":"@JetBlue we've been delayed and delayed here in Palm beach... Need to head to Westchester. Can you give me some info?","label":"negative"}
{"tweet_id":569274001173979137,"text":"@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?","label":"negative"}
{"tweet_id":569274088289660928,"text":"@USAirways it a change fee request from a month ago.  after one hour on phone with your team, I\u00e2\u20ac\u2122m told 120 day backlog.  Awful.","label":"negative"}
{"tweet_id":569274123525844994,"text":"@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait","label":"negative"}
{"tweet_id":569274195332325377,"text":"@USAirways disappointed with your toll free number. Terrible customer service, my flight has been cancelled would like to get home","label":"negative"}
{"tweet_id":569274492607967232,"text":"@JetBlue are we scheduled to depart as scheduled?","label":"neutral"}
{"tweet_id":569274600196075520,"text":"@SouthwestAir breaking my heart at BWI 9 hrs @business","label":"negative"}
{"tweet_id":569275000232013825,"text":"@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!","label":"negative"}
{"tweet_id":569275249725870080,"text":"@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love","label":"negative"}
{"tweet_id":569275466936397825,"text":"@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w\/cancelled connects? I understand irrops but ridiculous!","label":"negative"}
{"tweet_id":569275476642013186,"text":"@united says @USAirways  is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im  sorry. I want my clothes!!","label":"negative"}
{"tweet_id":569275554110664705,"text":"@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this","label":"negative"}
{"tweet_id":569275566077165568,"text":"@united hey, I missed my outbound flight - can I still use my return ticket?","label":"neutral"}
{"tweet_id":569275580543320064,"text":"@JetBlue lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs, 20 mins+ wait for baggage. #fail","label":"negative"}
{"tweet_id":569275935905722368,"text":"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!","label":"positive"}
{"tweet_id":569276042491211777,"text":"@SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked.  That would have been better info than advise 2 call","label":"negative"}
{"tweet_id":569276207696453632,"text":"@united thanks","label":"positive"}
{"tweet_id":569276518305820672,"text":"@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.","label":"positive"}
{"tweet_id":569276734798893056,"text":"@SouthwestAir three cheers to your Denver staff. Don't know if we \nwill get out but they're keeping us smiling. http:\/\/t.co\/RX8z53M7yy","label":"positive"}
{"tweet_id":569276854458310658,"text":"@united Yes, they did. Must have fixed the broken ramp. Thanks!","label":"positive"}
{"tweet_id":569276864260255745,"text":"@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail","label":"negative"}
{"tweet_id":569277352129138688,"text":"@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you cancelled my flight and didn't do anything","label":"negative"}
{"tweet_id":569277895224516608,"text":"@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.","label":"negative"}
{"tweet_id":569278020441284608,"text":"@united If you follow me I will DM you my phone # which you can call.","label":"negative"}
{"tweet_id":569278421743878144,"text":"@USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers","label":"negative"}
{"tweet_id":569278644943757312,"text":"@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain\/sleet on ride home.","label":"positive"}
{"tweet_id":569278858123300864,"text":"@united I see. Thanks for explaining.","label":"positive"}
{"tweet_id":569279586921353216,"text":"@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.","label":"negative"}
{"tweet_id":569279670048452608,"text":"@JetBlue no, we are at a hotel.  Also, Jetblue lost my daughters luggage.  How do you lose luggage if the plane never actually left!!!","label":"negative"}
{"tweet_id":569280107724050432,"text":"@JetBlue If this is customer service, then please call me.","label":"negative"}
{"tweet_id":569280157678071808,"text":"@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent.","label":"negative"}
{"tweet_id":569280553574277120,"text":"@USAirways @AmericanAir  ..off to vegas http:\/\/t.co\/AygAOeB6Uu","label":"neutral"}
{"tweet_id":569280669593038848,"text":"@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.","label":"negative"}
{"tweet_id":569281033365037056,"text":"@united No customer service rep could confirm where my bag was & each gave me different info. Ruined 2 events I had today. #disappointed","label":"negative"}
{"tweet_id":569281144186908672,"text":"@united quality work going on here. http:\/\/t.co\/9xbO5daKaK","label":"negative"}
{"tweet_id":569281170996891649,"text":"@USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person.","label":"negative"}
{"tweet_id":569282692014977025,"text":"@united where's the crew for ua748?","label":"neutral"}
{"tweet_id":569282844155125761,"text":"@SouthwestAir I'm here @ChicagoMidway airport.  I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing.  #Very mad customer","label":"negative"}
{"tweet_id":569283532167757826,"text":"@JetBlue what crew? No one here is helping.","label":"negative"}
{"tweet_id":569284223590232064,"text":"@USAirways @AmericanAir won't even refund for a flight they cancelled #horriblecustomerservice","label":"negative"}
{"tweet_id":569284887955558401,"text":"@JetBlue will I be charged a fee to do so?","label":"neutral"}
{"tweet_id":569285269981167616,"text":"@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high","label":"negative"}
{"tweet_id":569286569548320769,"text":"@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed","label":"negative"}
{"tweet_id":569287489883500545,"text":"@JetBlue Boston gate C12","label":"neutral"}
{"tweet_id":569287656607100929,"text":"@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.","label":"negative"}
{"tweet_id":569287724471066625,"text":"@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!","label":"positive"}
{"tweet_id":569288008144330752,"text":"@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun","label":"negative"}
{"tweet_id":569288052725694464,"text":"@USAirways message me if you want to issue a refund so someone else can use my seats tomorrow AM #flightcanceled #custservicehasnonumber","label":"neutral"}
{"tweet_id":569288268530917376,"text":"@SouthwestAir yep after two hours and thirty minutes","label":"negative"}
{"tweet_id":569288530419175424,"text":"@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out\u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00f0\u0178\u201c\u00b1","label":"negative"}
{"tweet_id":569289254616076288,"text":"@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight.","label":"negative"}
{"tweet_id":569289545058947072,"text":"@USAirways nervous for flight tomrw out of key west not friendly customer service","label":"negative"}
{"tweet_id":569289573395800064,"text":"@united  your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest","label":"negative"}
{"tweet_id":569289995749494784,"text":"@united is trying to strand us in Houston until tomorrow morning. pretty sure overbooking and maintenance aren't our fault.","label":"negative"}
{"tweet_id":569290509883187202,"text":"@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.","label":"positive"}
{"tweet_id":569291509305970688,"text":"@SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!","label":"negative"}
{"tweet_id":569292068981510144,"text":"@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.","label":"negative"}
{"tweet_id":569292280000962561,"text":"@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#","label":"negative"}
{"tweet_id":569292859909672960,"text":"@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!","label":"positive"}
{"tweet_id":569293295655866369,"text":"@united never again.","label":"negative"}
{"tweet_id":569293296872222720,"text":"@united I was rebooked thru SFO but arrive 9 hours late and miss activities. I asked to fly today with stop over. Was told I'd have to pay.","label":"negative"}
{"tweet_id":569293965448458240,"text":"@united 15-hr flight w\/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.","label":"negative"}
{"tweet_id":569294014026903552,"text":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http:\/\/t.co\/9bzqZQx8DC","label":"neutral"}
{"tweet_id":569294070129930240,"text":"@JetBlue on the plane now!  Hopefully no longer at the mercy of the playlist!  Thanks!","label":"positive"}
{"tweet_id":569294079835705346,"text":"@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25","label":"negative"}
{"tweet_id":569294599614803968,"text":"@USAirways hell is terrible gate agents. And a three hour wait at the gate.","label":"negative"}
{"tweet_id":569295556729823232,"text":"@united how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?","label":"negative"}
{"tweet_id":569296585697464320,"text":"@united 4595. We are now going back to the gate b\/c of something overheating after sitting out here for 3+ hours.Love United but this stinks","label":"negative"}
{"tweet_id":569296784922578944,"text":"@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!","label":"negative"}
{"tweet_id":569296792426295297,"text":"@SouthwestAir now our pilots timed out...#getmeoutofhere","label":"negative"}
{"tweet_id":569297162795937792,"text":"@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines","label":"neutral"}
{"tweet_id":569297324285022209,"text":"@USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?","label":"neutral"}
{"tweet_id":569297850456109056,"text":"@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know","label":"positive"}
{"tweet_id":569298147144556544,"text":"@united I was on UA3782 and it was cancelled. I'm waiting at customer service.","label":"negative"}
{"tweet_id":569298712247312384,"text":"@united hoping to get out earlier than 2\/23 (only phone option) or assistance with hotel.","label":"neutral"}
{"tweet_id":569299401643917313,"text":"@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs.","label":"negative"}
{"tweet_id":569300193503367168,"text":"@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found","label":"negative"}
{"tweet_id":569300431412850688,"text":"@united On flight 1220 right now...","label":"neutral"}
{"tweet_id":569300959911768064,"text":"@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?","label":"negative"}
{"tweet_id":569301244948324353,"text":"@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!","label":"positive"}
{"tweet_id":569301330306699264,"text":"@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC","label":"negative"}
{"tweet_id":569301386262745089,"text":"@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon","label":"neutral"}
{"tweet_id":569301593587208193,"text":"@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon","label":"neutral"}
{"tweet_id":569301606891712512,"text":"@USAirways How long before departure do gates stay open? Will I make my connecting flight 1861 to RDU from flight 894???","label":"neutral"}
{"tweet_id":569301668904329216,"text":"@SouthwestAir you are the worst airline. Congrats!!","label":"negative"}
{"tweet_id":569301951478935553,"text":"@united Yes. About an hour after landing.","label":"neutral"}
{"tweet_id":569302005111508992,"text":"@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm.","label":"negative"}
{"tweet_id":569302490421833729,"text":"@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.","label":"negative"}
{"tweet_id":569302568020549632,"text":"@united is there another airport closer to Calgary we can fly out of tomorrow.","label":"neutral"}
{"tweet_id":569302599591022592,"text":"@united do u serve peanuts\/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?","label":"neutral"}
{"tweet_id":569302780013355008,"text":"@SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b\/c we cldnt reach SWA to reroute SWA 3104 cancellation. Voucher wld help.","label":"negative"}
{"tweet_id":569303395460259840,"text":"@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.","label":"negative"}
{"tweet_id":569303779822190593,"text":"@USAirways I wasnt  flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn.","label":"positive"}
{"tweet_id":569303932691984384,"text":"@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes","label":"negative"}
{"tweet_id":569304030847090688,"text":"@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business","label":"negative"}
{"tweet_id":569304436612444160,"text":"@VirginAmerica you will match my #AmericanAirlines status? Cool!","label":"positive"}
{"tweet_id":569304533140185088,"text":"@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?","label":"negative"}
{"tweet_id":569305113589714944,"text":"@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?","label":"neutral"}
{"tweet_id":569305239834136576,"text":"@USAirways sucks.  Flt 2692 late by 20 mins missed my connection.  Thanks for the 10 bucks and a middle seat on the next flt.","label":"negative"}
{"tweet_id":569305409925873664,"text":"@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after cancellations this morning!","label":"positive"}
{"tweet_id":569305705750114305,"text":"@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd","label":"negative"}
{"tweet_id":569305802487439360,"text":"@JetBlue Tomorrow wouldn\u00e2\u20ac\u2122t have been soon enough! Thank you for the info!","label":"neutral"}
{"tweet_id":569306302964506624,"text":"@united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU","label":"neutral"}
{"tweet_id":569306524155310080,"text":"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.","label":"positive"}
{"tweet_id":569306599577112577,"text":"@united thank you! Excited to be working with you guys!","label":"positive"}
{"tweet_id":569306871242366977,"text":"\u00e2\u20ac\u0153@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.\u00e2\u20ac\ufffd Stop sending generic responses","label":"negative"}
{"tweet_id":569307466896424961,"text":"@united I sent a PM over two weeks ago and have heard nothing!  #horribleservice #unitedsucks","label":"negative"}
{"tweet_id":569307561083703296,"text":"@USAirways BF has been stuck in CLT all day. Is the lounge offering free \"This weather sucks & we all want to cry\" tequila shots?","label":"negative"}
{"tweet_id":569307607007150080,"text":"@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.","label":"negative"}
{"tweet_id":569307917712805889,"text":"@JetBlue If you \"follow\" me, I will be able to DM you.  Thanks.","label":"positive"}
{"tweet_id":569308168364425216,"text":"@united please update what is going to happen to passengers now that flt ua14 has been cancelled","label":"neutral"}
{"tweet_id":569308224551309313,"text":"@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would","label":"negative"}
{"tweet_id":569308255966666753,"text":"@united following","label":"neutral"}
{"tweet_id":569308292893290496,"text":"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26.","label":"positive"}
{"tweet_id":569308775435390976,"text":"@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.","label":"negative"}
{"tweet_id":569309623825670145,"text":"@united any plans of restating nonstop service between IAD and South Florida?  We miss our flights to FLL.","label":"neutral"}
{"tweet_id":569310202174025729,"text":"@JetBlue Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat","label":"neutral"}
{"tweet_id":569310249859080192,"text":"@united & finally he was told he couldnt use the front of plane restrm (he was row7) though myself\/others in rows behind him used w\/no issue","label":"negative"}
{"tweet_id":569310253315174400,"text":"@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?","label":"neutral"}
{"tweet_id":569310328862830592,"text":"@JetBlue Re: Flight 8088 SXM>JFK what time does bus leave hotel on Feb 22?  Mass confusion here.","label":"neutral"}
{"tweet_id":569310635986546688,"text":"@VirginAmerica  for all my flight stuff wrong and did nothing about it. Had #worst #flight ever","label":"negative"}
{"tweet_id":569310717393944577,"text":"@united...lies lies lies....still sitting at the gate, have not moved an inch http:\/\/t.co\/LulGnwEfFH","label":"negative"}
{"tweet_id":569310731486699520,"text":"@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not","label":"negative"}
{"tweet_id":569310913079214080,"text":"@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?","label":"negative"}
{"tweet_id":569311060903268352,"text":"@VirginAmerica a lot of \"apologies\" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever.","label":"negative"}
{"tweet_id":569311482950897665,"text":"@SouthwestAir bags fly free..just not to where you're going.","label":"negative"}
{"tweet_id":569311498301870080,"text":"@VirginAmerica If only you guys had flights from CMH.","label":"neutral"}
{"tweet_id":569311644934807552,"text":"@SouthwestAir How many trees have to die before you stop trying to sell us a credit  card? #OptOut http:\/\/t.co\/CXrZhcdTVz","label":"negative"}
{"tweet_id":569311730540683264,"text":"@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice","label":"positive"}
{"tweet_id":569311935835062272,"text":"@SouthwestAir quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate?","label":"neutral"}
{"tweet_id":569312077954854913,"text":"@united still waiting","label":"negative"}
{"tweet_id":569312129456545792,"text":"@USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit.","label":"negative"}
{"tweet_id":569312396097003520,"text":"@JetBlue thanks for a speedy flight time recovery.","label":"positive"}
{"tweet_id":569312530620817408,"text":"@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight canceled WHERE does luggage GO? On hold for 1 hour so far","label":"negative"}
{"tweet_id":569312688272052224,"text":"@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?","label":"positive"}
{"tweet_id":569312745306382336,"text":"@USAirways don't think you guys could mess things up any more.. Never flying with you again!","label":"negative"}
{"tweet_id":569313112089886720,"text":"@USAirways hour 4 at the gate.","label":"negative"}
{"tweet_id":569313126342123520,"text":"@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now.","label":"negative"}
{"tweet_id":569313492894752768,"text":"@united is the worst","label":"negative"}
{"tweet_id":569313760864632832,"text":"@SouthwestAir How do I retroactively add previous flights\/miles\/points to current rapid rewards balance?","label":"neutral"}
{"tweet_id":569314329276715010,"text":"@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs later I'm still here with a lost bag & no resolution","label":"negative"}
{"tweet_id":569314535103983617,"text":"@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious","label":"negative"}
{"tweet_id":569314643627413504,"text":"@USAirways thank you!!!","label":"positive"}
{"tweet_id":569314734752854017,"text":"@USAirways been on hold way to long!  Is this the best level of service you can provide? - one hour+ is too long!","label":"negative"}
{"tweet_id":569315878828949504,"text":"@united Hubby made it by the skin of his teeth!   :)","label":"positive"}
{"tweet_id":569316018230677504,"text":"@united hoping there is a spare a\/c for 1171 tomorrow!  Have a ship to board!  The sched aircraft is delayed from previous flts.","label":"negative"}
{"tweet_id":569316417226600448,"text":"@united and waiting","label":"negative"}
{"tweet_id":569316508352045056,"text":"@united more and more delays! No CS help at all! No notifications!","label":"negative"}
{"tweet_id":569317426975760384,"text":"@USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS","label":"neutral"}
{"tweet_id":569317718886903809,"text":"@united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4\/20. Need flight to PHL","label":"neutral"}
{"tweet_id":569318130356502528,"text":"\u00f0\u0178\u02dc\u017d RT @VirginAmerica: You\u00e2\u20ac\u2122ve met your match. Got status on another airline? Upgrade (+restr): http:\/\/t.co\/RHKaMx9VF5. http:\/\/t.co\/PYalebgkJt","label":"positive"}
{"tweet_id":569318432648273920,"text":"@united trying to get a customer service agent.  Just landed in SFO.  Can't fly with 3 layovers with 3 kids!!","label":"negative"}
{"tweet_id":569318505755103232,"text":"@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc","label":"negative"}
{"tweet_id":569318651502989312,"text":"@VirginAmerica Flight from BOS > LAS tomorrow was cancelled. No notification; wait times are 1+ hour. Will you rebook on another airline?","label":"negative"}
{"tweet_id":569318991224803328,"text":"@SouthwestAir I am just wondering when are you going to open up fares for November?","label":"neutral"}
{"tweet_id":569319239900725248,"text":"@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!","label":"negative"}
{"tweet_id":569319723889876993,"text":"@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, later cancelled. Missed surprise 60th bday which was reason for trip.Never again","label":"negative"}
{"tweet_id":569319928815202304,"text":"@united you're terrible.","label":"negative"}
{"tweet_id":569320594400874497,"text":"@united what a nightmare!!  Both sides of my flights are a disaster!  At Houston getting attitude cuz I was sent to ticket counter","label":"negative"}
{"tweet_id":569320844503228416,"text":"@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme","label":"negative"}
{"tweet_id":569321654842564609,"text":"@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help","label":"negative"}
{"tweet_id":569321800359927808,"text":"@usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight.","label":"negative"}
{"tweet_id":569321988591906818,"text":"@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!","label":"negative"}
{"tweet_id":569322372995551232,"text":"@united what's the best way to get your tickets? Print off at home or go to check in desk?","label":"neutral"}
{"tweet_id":569322456776892417,"text":".@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.","label":"negative"}
{"tweet_id":569322901691707392,"text":"@USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :)","label":"neutral"}
{"tweet_id":569323015550296064,"text":"@United - flight cancelled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!","label":"negative"}
{"tweet_id":569323082701275138,"text":"@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!","label":"negative"}
{"tweet_id":569323106210152448,"text":"@VirginAmerica can you please have flights in  SJC ? I have no choice but to fly Southwest to Vegas \u00f0\u0178\u02dc\u00a9\u00f0\u0178\u02dc\u00ad","label":"neutral"}
{"tweet_id":569323273172832256,"text":"@USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :(","label":"negative"}
{"tweet_id":569323727818657792,"text":"@united what exactly do you hang on this hook? http:\/\/t.co\/ZHxOk07Aqa","label":"negative"}
{"tweet_id":569324035835711489,"text":"@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http:\/\/t.co\/D7pQOUAtdF","label":"positive"}
{"tweet_id":569324295635247104,"text":"@united U blow","label":"neutral"}
{"tweet_id":569324647906480128,"text":"@USAirways Your app and website are trash AF.","label":"negative"}
{"tweet_id":569325005823217664,"text":"@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,","label":"negative"}
{"tweet_id":569325061892481024,"text":"@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks","label":"negative"}
{"tweet_id":569325511635308544,"text":"@USAirways  and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta.","label":"negative"}
{"tweet_id":569325844906115072,"text":"@united Yeah, I tried that about 10 times for two different tickets, and it told me to \"Try again later\".","label":"negative"}
{"tweet_id":569326191213219841,"text":"@USAirways on hold for 1 hour and 14 min trying to find the luggage flight cancelled where is luggage? http:\/\/t.co\/i1SfMI7zat","label":"negative"}
{"tweet_id":569326785353129984,"text":"@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?","label":"negative"}
{"tweet_id":569326818697871360,"text":"@united OMG!!! you just bumped me off the last flight. Can this get any worse.","label":"negative"}
{"tweet_id":569326940252991488,"text":"@united Tell me that you're at least going to cover a room and get me out of here.","label":"negative"}
{"tweet_id":569327646917537793,"text":"@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!","label":"negative"}
{"tweet_id":569327949553520640,"text":"@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days.","label":"negative"}
{"tweet_id":569328005677494272,"text":"@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?","label":"negative"}
{"tweet_id":569328072027189248,"text":"@united My contact stuff is in the bag and I'm legally blind. This is so messed up.","label":"negative"}
{"tweet_id":569328128310403073,"text":"@united Sandra at ur international checkin counter was rude and offensive.  She commented she didn't care if I complained cuz she had 25yrs","label":"negative"}
{"tweet_id":569328773876871168,"text":"@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost\/stolen. customer service \u00f0\u0178\u2018\u017d","label":"negative"}
{"tweet_id":569329041544749056,"text":"@USAirways can I get an update on flight 680 to DCA?","label":"neutral"}
{"tweet_id":569329378061979648,"text":"@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or cancelled due to mechanics","label":"negative"}
{"tweet_id":569329401122426880,"text":"@united I'd really like to get off of this plane now.","label":"negative"}
{"tweet_id":569329921740427264,"text":"@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh","label":"negative"}
{"tweet_id":569330030074990592,"text":"@USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015","label":"negative"}
{"tweet_id":569330091857219585,"text":"@JetBlue nothing but praise for you helping our lady make her flight to CHS tonight!  #impressed","label":"positive"}
{"tweet_id":569330115114627073,"text":"@united it's 9:56, and the desk attendant stated we would \"sit awhile\" until given the all clear. Lack of communication seems to the norm.","label":"negative"}
{"tweet_id":569330337735696385,"text":"@USAirways can I at least get a response?  I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them)","label":"negative"}
{"tweet_id":569330646901895169,"text":"@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying","label":"negative"}
{"tweet_id":569330683623186433,"text":"@united flight was canceled after the last opportunity to rebook us on other flights this evening passed.","label":"negative"}
{"tweet_id":569330686135537664,"text":"@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable","label":"negative"}
{"tweet_id":569330782537437184,"text":"@JetBlue thanks for bringing my son home to me.","label":"positive"}
{"tweet_id":569331021163814912,"text":"@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much","label":"negative"}
{"tweet_id":569331162897739776,"text":"@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for","label":"negative"}
{"tweet_id":569332001720967168,"text":"@JetBlue @L_Burley11 -- the best!!!","label":"positive"}
{"tweet_id":569332044909678592,"text":"@USAirways standing in line with 100 people all looking to do the same","label":"negative"}
{"tweet_id":569332072185249792,"text":"@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehourslate","label":"negative"}
{"tweet_id":569332152065593345,"text":"@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!","label":"positive"}
{"tweet_id":569332237138841600,"text":"@USAirways Oh well. I'll get to Cancun eventually.","label":"positive"}
{"tweet_id":569332442194178049,"text":"@SouthwestAir cancelled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways","label":"negative"}
{"tweet_id":569332471193595904,"text":"@SouthwestAir  no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.","label":"negative"}
{"tweet_id":569333461401481216,"text":"@JetBlue I would love to Fort Lauderdale now that would cool.","label":"neutral"}
{"tweet_id":569333553705693184,"text":"@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.","label":"negative"}
{"tweet_id":569333637382053889,"text":"@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.","label":"negative"}
{"tweet_id":569333972452265985,"text":"@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?","label":"negative"}
{"tweet_id":569334621252526080,"text":"@SouthwestAir your phone lines suck. I have a dilemma.","label":"negative"}
{"tweet_id":569335521752715264,"text":"@united has once again earned a place as the worst airline in the business","label":"negative"}
{"tweet_id":569335624056090624,"text":"@SouthwestAir you have the worst service, you cancelled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done","label":"negative"}
{"tweet_id":569335998083174400,"text":"@USAirways worst trip ever!  Wish pilot would've let me off plane at 12pm during 1st delay.  Now 1030pm and still sitting on runway.","label":"negative"}
{"tweet_id":569336095411965952,"text":"@united can you make sure I\u00e2\u20ac\u2122m on the upgrade list for 2\/23 EWR-PDX using my GPU priority? Got a weird email about it.","label":"negative"}
{"tweet_id":569336246474022912,"text":"@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http:\/\/t.co\/8dQZlrJo9p","label":"neutral"}
{"tweet_id":569336252597731329,"text":"@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw","label":"negative"}
{"tweet_id":569336493224955904,"text":"@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com","label":"negative"}
{"tweet_id":569336975750094848,"text":"@SouthwestAir On hold for 45 minutes trying to rebook a cancelled flight with a companion ticket. Help?","label":"negative"}
{"tweet_id":569337064484962304,"text":"@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights","label":"negative"}
{"tweet_id":569337230935724032,"text":"@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation.","label":"negative"}
{"tweet_id":569337274707660800,"text":"@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :)","label":"positive"}
{"tweet_id":569337520573390849,"text":"@SouthwestAir On hold with airline 45 min and counting. Service is terrible!","label":"negative"}
{"tweet_id":569337645878390784,"text":"@USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather","label":"negative"}
{"tweet_id":569337916125798401,"text":"@united your app says flight UA936 to #ZRH departed 2:45hrs late, but 5 hours later we are still seating inside the plane in #IAD.  #failed","label":"negative"}
{"tweet_id":569337916872220673,"text":"@united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?","label":"negative"}
{"tweet_id":569337969233887232,"text":"@united have since dropped to 2 layovers but still not acceptable.","label":"negative"}
{"tweet_id":569338032572116992,"text":"@united traveling with 3 young kids!! Chose our original flights for a reason.","label":"neutral"}
{"tweet_id":569338341306572800,"text":"@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.","label":"neutral"}
{"tweet_id":569338605057015808,"text":"@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.","label":"negative"}
{"tweet_id":569338658295193600,"text":"@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?","label":"negative"}
{"tweet_id":569338724787593216,"text":"@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water & cookies in business class. #failed","label":"negative"}
{"tweet_id":569339072805797888,"text":"@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http:\/\/t.co\/96apr35qan","label":"negative"}
{"tweet_id":569339467615506435,"text":"@united well this one missed the mark.  She was in a snit from the minute I stepped up to the counter","label":"negative"}
{"tweet_id":569339717990400000,"text":"@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE","label":"negative"}
{"tweet_id":569340200934969344,"text":"@united we will be at the airport first thing in the morning","label":"neutral"}
{"tweet_id":569340341956038657,"text":"@SouthwestAir flight to BOS cancelled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund","label":"negative"}
{"tweet_id":569340402786025472,"text":"@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence","label":"negative"}
{"tweet_id":569340645023698944,"text":"@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards","label":"negative"}
{"tweet_id":569340749466226688,"text":"@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.","label":"negative"}
{"tweet_id":569341439148236800,"text":"@USAirways - My guess is what happened in #Vegas ended up in #Philly #Sexy http:\/\/t.co\/qgMfCB7yT4","label":"neutral"}
{"tweet_id":569341769114128386,"text":"@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies","label":"negative"}
{"tweet_id":569341791482220545,"text":"@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!","label":"positive"}
{"tweet_id":569341821505163264,"text":"@JetBlue just sat on a plane for 3 hours in Dulles #insane #ijustwanttobeinBoston #thanksDC","label":"negative"}
{"tweet_id":569342220534288384,"text":"@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united","label":"negative"}
{"tweet_id":569342508553121795,"text":"@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights","label":"negative"}
{"tweet_id":569342670184648704,"text":"@united I see two flights with two seats in the morning can we get on those","label":"neutral"}
{"tweet_id":569342681551400960,"text":"@USAirways please help on hold 3 hours can't change flights I'm stuck here","label":"negative"}
{"tweet_id":569342888615620609,"text":"@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?","label":"negative"}
{"tweet_id":569342909205647360,"text":"@SouthwestAir flight cancelled, stuck for 3 days. Paid for \"A\" boarding. Refused to honor it with rescheduled flight","label":"negative"}
{"tweet_id":569343160062742528,"text":"@USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost","label":"negative"}
{"tweet_id":569343579899822081,"text":"@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy \u00e2\u0153\u02c6\u00ef\u00b8\ufffd","label":"neutral"}
{"tweet_id":569343661063823360,"text":"@united I have a question","label":"neutral"}
{"tweet_id":569343882389016577,"text":"@JetBlue do bags still fly for free anymore?","label":"neutral"}
{"tweet_id":569343970360348672,"text":"@USAirways @AmericanAir how do I get thru on hold over 3 hours ?","label":"negative"}
{"tweet_id":569344334761316354,"text":"@JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional","label":"negative"}
{"tweet_id":569345132866220032,"text":"@USAirways help! Flight canceled, can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm.","label":"negative"}
{"tweet_id":569345780244312067,"text":"@USAirways HELP! It says \"the payment is denied\" but my money has been taken out of my bank?  \n\nAnd it says I have no trips coming up??","label":"negative"}
{"tweet_id":569345829653254145,"text":"@SouthwestAir How to find out if my parents luggage really went to FLL on a canceled SW flight?  Called 1800IFlySWA, long long waits...","label":"negative"}
{"tweet_id":569346431833673732,"text":"@united I see you coming to get me and @AggieMensGolf in Hawaii! #12thMan http:\/\/t.co\/G8DKa3Edhf","label":"neutral"}
{"tweet_id":569346451526041600,"text":"@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!","label":"positive"}
{"tweet_id":569346721173655552,"text":"@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience","label":"negative"}
{"tweet_id":569346870423769088,"text":"@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!","label":"negative"}
{"tweet_id":569346960181870592,"text":"@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway?  We can't hear the pilot","label":"negative"}
{"tweet_id":569347118034501632,"text":"@united What a really GREAT & FLATTERING story about you! You should be very proud :) http:\/\/t.co\/7br5t5QCXk (via @ParachuteGuy)","label":"positive"}
{"tweet_id":569347122992185344,"text":"@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!\u00f0\u0178\u0152\u0178\u00f0\u0178\u0152\u0178","label":"positive"}
{"tweet_id":569347125575725057,"text":"@SouthwestAir been waiting for 70 minutes on hold because yall cancelled my return flight. Answer the phone!!!","label":"negative"}
{"tweet_id":569347252550017026,"text":"@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup","label":"negative"}
{"tweet_id":569347934866636800,"text":"@SouthwestAir are you hiring for flight attendants right now","label":"neutral"}
{"tweet_id":569348678911021056,"text":"@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying...","label":"negative"}
{"tweet_id":569348775631675392,"text":"@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?","label":"negative"}
{"tweet_id":569349274049368064,"text":"@united I see several economy plus can you put us in those. We don't have to be seated together","label":"neutral"}
{"tweet_id":569350730034728960,"text":"@SouthwestAir u texted that my flight from Denver to SD tmrw is cancelled? Been on hold for an hour trying to get help. Any other flights?","label":"negative"}
{"tweet_id":569350924633812992,"text":"@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm","label":"negative"}
{"tweet_id":569351147930169344,"text":"@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv","label":"negative"}
{"tweet_id":569351289026568192,"text":"@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail.","label":"negative"}
{"tweet_id":569351618522705920,"text":"@SouthwestAir thanks for getting me home from Denver tonight despite the snow!","label":"positive"}
{"tweet_id":569352134774415360,"text":"@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.","label":"positive"}
{"tweet_id":569352324700708864,"text":"@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm","label":"negative"}
{"tweet_id":569352559598682112,"text":"@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience","label":"negative"}
{"tweet_id":569352847898386432,"text":"@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS","label":"negative"}
{"tweet_id":569353033915584513,"text":"@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work \u00f0\u0178\u02dc\u0160","label":"positive"}
{"tweet_id":569353230007664640,"text":"@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault","label":"negative"}
{"tweet_id":569353354545008640,"text":"@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space","label":"negative"}
{"tweet_id":569353641615687680,"text":"@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time","label":"negative"}
{"tweet_id":569354267854704641,"text":"@VirginAmerica Thank you for the follow","label":"positive"}
{"tweet_id":569354882370572289,"text":"@USAirways what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight?","label":"neutral"}
{"tweet_id":569355179717369857,"text":"@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated","label":"negative"}
{"tweet_id":569355332113309696,"text":"@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was cancelled. Swell company, you.","label":"negative"}
{"tweet_id":569355673068118016,"text":"@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http:\/\/t.co\/vGqOihtRkH","label":"neutral"}
{"tweet_id":569355826248474624,"text":"@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.","label":"negative"}
{"tweet_id":569356085359996929,"text":"@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.","label":"negative"}
{"tweet_id":569356387785900032,"text":"@VirginAmerica I'd love to know what your policy is for damaged luggage.","label":"neutral"}
{"tweet_id":569356513061556225,"text":"@USAirways I have fam thats supposed to fly 2\/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!","label":"negative"}
{"tweet_id":569356553977012225,"text":"@USAirways 3hr30min right now...  any end in sight?","label":"negative"}
{"tweet_id":569357079716229121,"text":"@USAirways I have been I hold for 40 min. My 5:50 flight just got cancelled and rescheduled for Monday. This is unacceptable!","label":"negative"}
{"tweet_id":569357122527469568,"text":"@USAirways Can I book award travel on Etihad with Dividend Miles?","label":"neutral"}
{"tweet_id":569357127040540673,"text":"@SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot.","label":"negative"}
{"tweet_id":569357168765501440,"text":"@SouthwestAir Flight Canceled, two hours on hold. Then it just hangs up! A little help here? -thx","label":"negative"}
{"tweet_id":569357196141719552,"text":"@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https:\/\/t.co\/j4cj0lrF2d http:\/\/t.co\/dTLGUQ1kAk","label":"positive"}
{"tweet_id":569358646892748801,"text":"@southwestair I've been on hold for 2 hours to reschedule my cancelled flight for the morning. What gives? I need help NOW","label":"negative"}
{"tweet_id":569358956549681152,"text":"@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(","label":"negative"}
{"tweet_id":569359780491476992,"text":"@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?","label":"negative"}
{"tweet_id":569359788120907776,"text":"@JetBlue Thanks for taking me back home today despite Pandora's best efforts to cancel the flight. #jetblue #backhome #noplacelikehome","label":"positive"}
{"tweet_id":569359793800024064,"text":"@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!","label":"negative"}
{"tweet_id":569360552272769024,"text":"@USAirways stranded at BWI after two diversions. No cust service, no transport. Dumped here. Terrible customer service!","label":"negative"}
{"tweet_id":569360777926217728,"text":"@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination.","label":"negative"}
{"tweet_id":569361107745263617,"text":"@SouthwestAir what happend? Why did flight #668 get canceled for 2\/22..I was on hold for over an hour and no help","label":"negative"}
{"tweet_id":569361587032748032,"text":"@USAirways You landed me at #BWI instead of @Reagan_Airport  and have no plans for me to make it home to DC. How do you suggest I get home?","label":"negative"}
{"tweet_id":569361887659294720,"text":"@USAirways its fine. \n\nJust wondering where my money went...","label":"negative"}
{"tweet_id":569361898581467136,"text":"@USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect?","label":"negative"}
{"tweet_id":569361961487478785,"text":"@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.","label":"negative"}
{"tweet_id":569362336991092736,"text":"@USAirways 4 hours . How do I change my flight that was cancelled ?","label":"negative"}
{"tweet_id":569362928710914049,"text":"@SouthwestAir better travel photos:\nMy Kindle e-book Easy Tips guide http:\/\/t.co\/7dM2J8H97M:\nhttp:\/\/t.co\/xeDeckGMW5 http:\/\/t.co\/frGhglMkqF","label":"neutral"}
{"tweet_id":569363173817643009,"text":"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.","label":"negative"}
{"tweet_id":569363188120207360,"text":"@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min","label":"negative"}
{"tweet_id":569363263588339712,"text":"@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.","label":"negative"}
{"tweet_id":569363354428567552,"text":"@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(","label":"negative"}
{"tweet_id":569363796113764352,"text":"@united just DM'd","label":"negative"}
{"tweet_id":569364189753544705,"text":"@USAirways in a few weeks","label":"neutral"}
{"tweet_id":569364328857640961,"text":"@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my cancelled flight from Philly to ORL","label":"negative"}
{"tweet_id":569364610572259328,"text":"@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city","label":"negative"}
{"tweet_id":569364648576872448,"text":"@JetBlue thank you thank you!  I finally set up the jetblue app!  Yay!","label":"positive"}
{"tweet_id":569364758681559042,"text":"@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.","label":"negative"}
{"tweet_id":569364890307190784,"text":"@united if I was rebooked do I have to pick up my luggage?","label":"neutral"}
{"tweet_id":569364927191719937,"text":"@united yo, you need a new website really badly. This day and age...","label":"negative"}
{"tweet_id":569365278963798017,"text":"@united YOU SUCK!","label":"negative"}
{"tweet_id":569365604832047104,"text":"@USAirways just hit 4hrs.  what is typical wait time right now? should i drive 2h30m to the airport service desk?","label":"negative"}
{"tweet_id":569365709500710912,"text":"@SouthwestAir we are having a real issue trying to get thru to you.  On hold for 2 hours & got disconnected!  Please help!","label":"negative"}
{"tweet_id":569365818229829632,"text":"@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate","label":"negative"}
{"tweet_id":569366138963959808,"text":"@united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #.","label":"negative"}
{"tweet_id":569366218429337600,"text":"@SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!","label":"neutral"}
{"tweet_id":569366337929105408,"text":"@united 24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please","label":"neutral"}
{"tweet_id":569366479008862208,"text":"@JetBlue @dgruber1700  oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this","label":"negative"}
{"tweet_id":569366846547369984,"text":"@JetBlue you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck","label":"negative"}
{"tweet_id":569366968446246912,"text":"@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD","label":"negative"}
{"tweet_id":569367682811715585,"text":"@united Suck","label":"negative"}
{"tweet_id":569367755670966272,"text":"@united Pick","label":"neutral"}
{"tweet_id":569367829188886528,"text":"@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest.","label":"negative"}
{"tweet_id":569367983065137152,"text":"@united Freakin\"","label":"negative"}
{"tweet_id":569368056855552001,"text":"@united Phone","label":"neutral"}
{"tweet_id":569368160291463168,"text":"@VirginAmerica  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed","label":"negative"}
{"tweet_id":569368286128771072,"text":"@United - routing a person from Houston to Newark, NJ  and then to SFO is not acceptable.","label":"negative"}
{"tweet_id":569368621077692417,"text":"@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting  for over 1 hr","label":"negative"}
{"tweet_id":569369239183872000,"text":"@VirginAmerica congrats, you just got all my business from EWR to SFO\/LAX. Fuck you @united fl1289 SFO\/EWR was the clincher...","label":"negative"}
{"tweet_id":569369390178799616,"text":"@USAirways Your customer service is  non-existent\/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain","label":"negative"}
{"tweet_id":569369416963633152,"text":"@united thank you! Much appreciation for your help.","label":"positive"}
{"tweet_id":569369662955261953,"text":"@JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting","label":"negative"}
{"tweet_id":569370010751094784,"text":"@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http:\/\/t.co\/6Kp4m0R1f7","label":"negative"}
{"tweet_id":569370900568502272,"text":"@united more people stranded cause you suck. Better yet, you weasel out of booking rooms for people claiming weather http:\/\/t.co\/Flcnnn2USD","label":"negative"}
{"tweet_id":569371393294344192,"text":"@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.","label":"negative"}
{"tweet_id":569371693602476032,"text":"@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got canceled and I can't change","label":"negative"}
{"tweet_id":569372015980707840,"text":"@USAirways keeps dropping my call and won't even let me stay on hold because they are \"too busy\" #idontwanttocallback","label":"negative"}
{"tweet_id":569372333267394560,"text":"@SouthwestAir flight cancelled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2\/22?","label":"negative"}
{"tweet_id":569372422509453313,"text":"@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM","label":"negative"}
{"tweet_id":569372595067490304,"text":"@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?","label":"negative"}
{"tweet_id":569372837854756864,"text":"@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .","label":"negative"}
{"tweet_id":569373375988150272,"text":"@USAirways @_RobPrice  how can he try again it will be 5-6 hours before he gets help.  Contingency plans non existent.","label":"negative"}
{"tweet_id":569373631999926272,"text":"@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.","label":"negative"}
{"tweet_id":569373650647945216,"text":"@USAirways @nm4agoodlife      5 hours on hold and no answer . Guess the synergy of a merger was really planned out","label":"negative"}
{"tweet_id":569373743698591744,"text":"@united Can I get a follow? I fly with you for Christmas.","label":"neutral"}
{"tweet_id":569374011131453441,"text":"@united has been showing the same tone deaf video for all these years about how \"wifi is coming!\" Hah.Not before I leave. @VirginAmerica ftw","label":"negative"}
{"tweet_id":569374127187820545,"text":"@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage","label":"negative"}
{"tweet_id":569374298168791040,"text":"@SouthwestAir Thx to customer service rep ALEX for his patient help in rebooking a canceled flight and getting us where we have to be tmrw!","label":"positive"}
{"tweet_id":569374522157207552,"text":"@SouthwestAir \"...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough.\"","label":"negative"}
{"tweet_id":569374561197789184,"text":"@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!","label":"negative"}
{"tweet_id":569375244751745025,"text":"\u00e2\u20ac\u0153@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.\u00e2\u20ac\ufffd #generic","label":"negative"}
{"tweet_id":569376145000390656,"text":"@united we have tried to change our flight THREE times on the phone and got disconnected each time.","label":"negative"}
{"tweet_id":569376311824621568,"text":"@USAirways HELLO?! It's been FOUR HOURS since plane landed!   Flt 630 phx to JFK.  3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet","label":"negative"}
{"tweet_id":569377149045444608,"text":"@USAirways thank you for leaving my 74 y\/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again","label":"negative"}
{"tweet_id":569378165610524672,"text":"@JetBlue I know you guys are super busy but is flight 1222 an a320 or e190?","label":"neutral"}
{"tweet_id":569378568628674561,"text":"@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.","label":"negative"}
{"tweet_id":569379979055796224,"text":"@USAirways yes, i am as well.  **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here.","label":"negative"}
{"tweet_id":569379997175177216,"text":"@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways \u00f0\u0178\u2019\ufffd","label":"negative"}
{"tweet_id":569380081254027265,"text":"@usairways I've been on hold since 11:30pm how many customer service reps do you have?\n #seriously","label":"negative"}
{"tweet_id":569380122194636800,"text":"@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...","label":"negative"}
{"tweet_id":569380376709238784,"text":"@JetBlue  Alright I hope. My JetBlue app is showing a change in my seats and online shows an a320.  Don't want any surprises","label":"neutral"}
{"tweet_id":569380416219709440,"text":"@united you ask a lot of customers who  you routinely screw over. You know that, right?","label":"negative"}
{"tweet_id":569380739285786625,"text":"@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.\n#Pleasehurryup #answerphone #reschedulemyflight","label":"negative"}
{"tweet_id":569381601374638081,"text":"@USAirways i've been on hold since 11:30pm  need to reschedule my cancelled flight for a morning departure tomorrow.  please help!!!!!!","label":"negative"}
{"tweet_id":569381811278770176,"text":"@JetBlue I've spoken 2\/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.","label":"negative"}
{"tweet_id":569382354529030144,"text":"@USAirways @caterobbie if that link worked most of us could take care of ourselves  please contact your tech people to get that working","label":"negative"}
{"tweet_id":569382407847211008,"text":"@USAirways more than an hour holding to change a flight on the phone now.. What's up with that???","label":"negative"}
{"tweet_id":569383892542738432,"text":"@united Just sent a DM. Thank you for the acknowledgment.","label":"positive"}
{"tweet_id":569385784685363201,"text":"@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1\/10 the perk?","label":"negative"}
{"tweet_id":569385862489776128,"text":"@USAirways so how about some help with suggested time I could call to avoid such long wait time","label":"negative"}
{"tweet_id":569385864712704001,"text":"@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??","label":"negative"}
{"tweet_id":569385898573299712,"text":"@united That's called throwing \"loyalty\" out the window and trying to give less awards.","label":"negative"}
{"tweet_id":569386397683073024,"text":"@USAirways Are you guys awake? Need help with delayed flight to get protected on later flight from PHL.","label":"negative"}
{"tweet_id":569386555107733505,"text":"@USAirways how do you do that? You guys need to have much better communication. How? How can we do that?","label":"negative"}
{"tweet_id":569387211025727488,"text":"@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.","label":"negative"}
{"tweet_id":569387453418762241,"text":"@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. \u00f0\u0178\u02dc\u2019","label":"negative"}
{"tweet_id":569387570364198913,"text":"@USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more.","label":"negative"}
{"tweet_id":569388156031799297,"text":"@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.","label":"negative"}
{"tweet_id":569388260633542657,"text":"@USAirways tell my professors that when I don't show up to class\/write my midterm because I'm stuck with no flights home \u00f0\u0178\u02dc\u00a0","label":"negative"}
{"tweet_id":569390507526369280,"text":"@united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? \u00f0\u0178\u0152\u00b4\u00f0\u0178\u0152\u00b4 It's so cold here.","label":"neutral"}
{"tweet_id":569391350879137792,"text":"@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup","label":"negative"}
{"tweet_id":569392471966388224,"text":"@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?","label":"negative"}
{"tweet_id":569393239700013056,"text":"@SouthwestAir what does a woman got to do to get a chance of a lifetime? \u00f0\u0178\u02dc\u2013 #DestinationDragons #imaginedragons #slaycancerwithdragons","label":"neutral"}
{"tweet_id":569394015055040512,"text":"@USAirways thanks! http:\/\/t.co\/pD7R1lL6Re","label":"positive"}
{"tweet_id":569394918675783681,"text":"@JetBlue thanks for the response - when is the next flight after the 9:48 flight?","label":"positive"}
{"tweet_id":569395649310883840,"text":"@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline...","label":"negative"}
{"tweet_id":569397314240049152,"text":"@united screws up again...to be expected! NEVER AGAIN!","label":"negative"}
{"tweet_id":569397984519016448,"text":"@SouthwestAir  canceled Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks","label":"negative"}
{"tweet_id":569398722884280320,"text":"@USAirways been on hold for almost 2 hours trying to rebook my canceled flight. What in the world?!!!","label":"negative"}
{"tweet_id":569399153253429248,"text":"@USAirways this is ridiculous.  I have a 6:00 AM flight and two hours of rest, wasted!!!","label":"negative"}
{"tweet_id":569400188491730945,"text":"@USAirways my flight is cancelled and you guys aren't Answering the phones what do I do ?","label":"negative"}
{"tweet_id":569400431002173441,"text":"@united all set. Figured it out at the baggage office!","label":"neutral"}
{"tweet_id":569400869768302592,"text":"@united we just left @flySFO (delayed). http:\/\/t.co\/XzBAjMiekx","label":"negative"}
{"tweet_id":569402506792407041,"text":"@united where is our luggage","label":"negative"}
{"tweet_id":569404245142855680,"text":"@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets","label":"negative"}
{"tweet_id":569406451980091392,"text":"@USAirways I think it's ok.","label":"neutral"}
{"tweet_id":569407067007496192,"text":"@USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?","label":"negative"}
{"tweet_id":569407352299847680,"text":"@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!","label":"negative"}
{"tweet_id":569408185125052416,"text":"@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up \u00f0\u0178\u2122\u0152\u00f0\u0178\u02dc\ufffd","label":"negative"}
{"tweet_id":569408340616351744,"text":"@USAirways thx for taking my $600 for a 1way then cancelling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck","label":"negative"}
{"tweet_id":569411383265075203,"text":"@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550","label":"negative"}
{"tweet_id":569413676337274880,"text":"@JetBlue just lost very loyal customers who use them 4-10 times a year.","label":"negative"}
{"tweet_id":569414739694104576,"text":"@usairways we've been on hold for 2 hours trying to reschedule our cancelled flight. Can anyone out there please help us?","label":"negative"}
{"tweet_id":569415076400242688,"text":"@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United cancelled my ticket! Why?","label":"negative"}
{"tweet_id":569415109933531136,"text":"@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.","label":"negative"}
{"tweet_id":569415643474362368,"text":"@united what's with the layover in Canada from the UA125? Is that scheduled?","label":"neutral"}
{"tweet_id":569416650325303297,"text":"@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA","label":"negative"}
{"tweet_id":569418233322872833,"text":"@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.","label":"negative"}
{"tweet_id":569418351295926273,"text":"@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable","label":"negative"}
{"tweet_id":569418497694035969,"text":"@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.","label":"negative"}
{"tweet_id":569418652128296960,"text":"@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.","label":"negative"}
{"tweet_id":569419080479875072,"text":"@USAirways 2 hours on hold. Still no answer. Horrible.","label":"negative"}
{"tweet_id":569419928173989889,"text":"@USAirways you guys suck at JFK tonight -- oh this MORNING!!!","label":"negative"}
{"tweet_id":569420073707773952,"text":"@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was","label":"negative"}
{"tweet_id":569420237189181440,"text":"@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.","label":"negative"}
{"tweet_id":569420890003410944,"text":"@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is  unreal!!","label":"negative"}
{"tweet_id":569421367243878400,"text":"@USAirways Why is my \"first available\" flight for me now Tuesday but a flight today  that is \"booked \"#flt 755 available to buy online?","label":"negative"}
{"tweet_id":569421478460063745,"text":"@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?","label":"negative"}
{"tweet_id":569423132240556033,"text":"@JetBlue should I expect delays at dca for 7am departure?  Going to Orlando on flight 723","label":"neutral"}
{"tweet_id":569428333500375040,"text":"@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,","label":"negative"}
{"tweet_id":569429411646156800,"text":"@VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http:\/\/t.co\/SSUVWwkyHH","label":"neutral"}
{"tweet_id":569431307152953344,"text":".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it.","label":"negative"}
{"tweet_id":569432100652384256,"text":"@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule","label":"negative"}
{"tweet_id":569433059168260096,"text":"@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????","label":"negative"}
{"tweet_id":569435214717562881,"text":"@united @ThisIsCoach Every time my united flight got delayed. this is a big frustration.","label":"negative"}
{"tweet_id":569435327544369153,"text":"@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http:\/\/t.co\/DkZl57uPQI","label":"negative"}
{"tweet_id":569435866902302720,"text":"@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery","label":"positive"}
{"tweet_id":569436595746684929,"text":"@USAirways claims flight canceled due to weather at destination but Delta has not canceled flight on same route.","label":"negative"}
{"tweet_id":569436958281183233,"text":"@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??","label":"negative"}
{"tweet_id":569438126806052864,"text":"@USAirways now on hold for 75 minutes.","label":"negative"}
{"tweet_id":569438531686424577,"text":"@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!","label":"negative"}
{"tweet_id":569439674294337536,"text":"@JetBlue Thanks! See you soon!","label":"positive"}
{"tweet_id":569439829328408576,"text":"@JetBlue They just came out. Thanks for the follow-up. That's why you're the best!","label":"positive"}
{"tweet_id":569440689253158912,"text":"Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?","label":"negative"}
{"tweet_id":569441937826164736,"text":"@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?","label":"negative"}
{"tweet_id":569443675194966016,"text":"@USAirways now on hold for 90 minutes","label":"negative"}
{"tweet_id":569444456660750337,"text":"@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA.","label":"negative"}
{"tweet_id":569444898660691968,"text":"@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks","label":"negative"}
{"tweet_id":569445528225718272,"text":"@united DUH and done. bag whereabouts unknown. Greeeaat","label":"negative"}
{"tweet_id":569447071910105089,"text":"@VirginAmerica Lister to my show my on Monday 1230 130","label":"neutral"}
{"tweet_id":569451523878420480,"text":"@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!","label":"negative"}
{"tweet_id":569454437288140800,"text":"@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.","label":"negative"}
{"tweet_id":569454641320062976,"text":"@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you","label":"negative"}
{"tweet_id":569457148129779714,"text":"@united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M","label":"negative"}
{"tweet_id":569459269394956288,"text":"@USAirways worst experience with you. Cancelled flight, no voucher and no luggage because \"ramp was broken.\" No other ramps in Charlotte??","label":"negative"}
{"tweet_id":569459543236874240,"text":"@united you have cancelled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?","label":"negative"}
{"tweet_id":569459618881019905,"text":"@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http:\/\/t.co\/EwwGi97gdx","label":"neutral"}
{"tweet_id":569459716906229760,"text":"Sorry, @united. I accidentally populated with you instead of @USAirways. Can't wait 'til \"U\" are the only \"U\" in the sky. #NewAmericanStinks","label":"neutral"}
{"tweet_id":569459836389335040,"text":"@USAirways your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless","label":"negative"}
{"tweet_id":569461469042966528,"text":"@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!","label":"negative"}
{"tweet_id":569461666695524352,"text":"@united it is too late for rebooking now - it is morning already and I no longer need a hotel room","label":"negative"}
{"tweet_id":569462023173619712,"text":"@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)","label":"neutral"}
{"tweet_id":569463202817417216,"text":"@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.","label":"negative"}
{"tweet_id":569463954155700224,"text":"@USAirways We've been on hold for over 7 hours after my wife's flight was canceled.","label":"negative"}
{"tweet_id":569464183374385152,"text":"@USAirways 4 hours on hold to change a cancelled flight. Completely unacceptable!!!","label":"negative"}
{"tweet_id":569464902164856832,"text":"@Sb5551 Sounds like  @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!","label":"negative"}
{"tweet_id":569465622301552641,"text":"@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue","label":"negative"}
{"tweet_id":569466525297590272,"text":"@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!!  Really???","label":"negative"}
{"tweet_id":569467550100267008,"text":"@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?","label":"negative"}
{"tweet_id":569468659648872448,"text":"@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is \"on time\"","label":"negative"}
{"tweet_id":569468823625027586,"text":"@united need help. Never got tickets. Conf #ggqzqd","label":"neutral"}
{"tweet_id":569469169927720960,"text":"@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please","label":"negative"}
{"tweet_id":569469326547222528,"text":"@united since I have an international connection at 9am, I'm hoping for the same thing!","label":"negative"}
{"tweet_id":569470053348823040,"text":"@united you cancelled my flight without notification?","label":"negative"}
{"tweet_id":569470268474683393,"text":"@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers","label":"negative"}
{"tweet_id":569470441573609473,"text":"@USAirways my phone has been on hold since midght  fkn 7 hrs of hold ?? Unacceptable!!!!!!!!","label":"negative"}
{"tweet_id":569471635163643905,"text":"@united @suntoshi I still like you united airlines","label":"positive"}
{"tweet_id":569472446954389504,"text":"@USAirways not happy!! Trying to get home on canceled flight& been on hold for 2 hours. Help!! This is just crazy...","label":"negative"}
{"tweet_id":569473302940372992,"text":"@united met with agent. All taken care of. Thx for reply","label":"positive"}
{"tweet_id":569473998519578624,"text":"@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???","label":"negative"}
{"tweet_id":569474700386045955,"text":"@united My bag reference ID number is IND43728M. Thanks for looking at it.","label":"positive"}
{"tweet_id":569475092582789120,"text":"@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited","label":"negative"}
{"tweet_id":569475215832387584,"text":"@USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up.","label":"negative"}
{"tweet_id":569475245708419072,"text":"@united is it on a flight now? Thanks for reply.","label":"neutral"}
{"tweet_id":569475909226401792,"text":"@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.","label":"negative"}
{"tweet_id":569476281974132736,"text":"@united okay. Thanks.","label":"neutral"}
{"tweet_id":569477178703908864,"text":"@united you a bish","label":"negative"}
{"tweet_id":569477692166316033,"text":"@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh","label":"negative"}
{"tweet_id":569478023679905792,"text":"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO","label":"positive"}
{"tweet_id":569478023839416320,"text":"@USAirways now on hold for 2 hrs 20 min. This is ridiculous","label":"negative"}
{"tweet_id":569478901166055424,"text":"@united now the weight restriction? 'We'll try to get as many of you as we can on this plane'","label":"negative"}
{"tweet_id":569479008708120576,"text":"@JetBlue how about an update on flight 475 leaving tf green delayed","label":"negative"}
{"tweet_id":569479404428120064,"text":"@JetBlue  FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting  @AmericanAir  to speak to a human at customer service","label":"positive"}
{"tweet_id":569479822226952192,"text":"@USAirways my flight got cancelled to Charlotte. Been on hold for an hour, pls pick up!","label":"negative"}
{"tweet_id":569480043853946881,"text":"@united I'm not sure it will have \"next time\"...","label":"negative"}
{"tweet_id":569480594419281920,"text":"@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http:\/\/t.co\/G3Uy6w28QH","label":"negative"}
{"tweet_id":569480693782339584,"text":"@united Do you have plans for an iPad app?  The iPhone app is great, but on the  iPad you have to flip the iPad.  Is there a beta? Tks.","label":"neutral"}
{"tweet_id":569481213016023040,"text":"@united flight #1 no luck on #standby","label":"negative"}
{"tweet_id":569482263345307648,"text":"@VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http:\/\/t.co\/aqZWecOkk2","label":"neutral"}
{"tweet_id":569482278646124544,"text":"@USAirways I just got hanged up on trying to get to an agent. Can you help?","label":"negative"}
{"tweet_id":569482497496473600,"text":"@SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent","label":"negative"}
{"tweet_id":569482685061554176,"text":"@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.","label":"positive"}
{"tweet_id":569483493236969473,"text":"@JetBlue  I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?","label":"neutral"}
{"tweet_id":569483885404413952,"text":"@USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail","label":"negative"}
{"tweet_id":569483987564961792,"text":"@USAirways was on hd for 1hr and 3min at 3:00am since my flgt  from DCA to MSY was cancelled, still trying to get out. On hold now 50minssss","label":"negative"}
{"tweet_id":569484400594952192,"text":"@JetBlue suck and their customer services are the worst  whats the point of having a loyalty scheme that they don't honor #badairline","label":"negative"}
{"tweet_id":569484458744807425,"text":"@USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up & again back on hold. Understand weather, but ridiculous.","label":"negative"}
{"tweet_id":569484638219071488,"text":"@USAirways @AmericanAir  is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes","label":"negative"}
{"tweet_id":569484671672651776,"text":"@united A day later, one delayed & one cancelled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.","label":"negative"}
{"tweet_id":569484781668458496,"text":"@USAirways sad experience today on 4663.  Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.","label":"negative"}
{"tweet_id":569484788404322304,"text":"@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold","label":"negative"}
{"tweet_id":569484900828491776,"text":"@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today","label":"negative"}
{"tweet_id":569484935557484544,"text":"@USAirways @AmericanAir  stranded in North Carolina and trying to figure out options but can't get anyone to talk to","label":"negative"}
{"tweet_id":569484965055832065,"text":"@united Also, your phone customer service is almost useless. http:\/\/t.co\/Mb3bJwGOAp","label":"negative"}
{"tweet_id":569485181633089536,"text":"@USAirways @AmericanAir  Also your on-hold message is trying to sell Valentines Day gifts.  Over a week late.  Sounds about right for USAir","label":"negative"}
{"tweet_id":569485297639149568,"text":"@JetBlue won't see my money again after their poor service    should have stuck with virgin america what was i thinking trying jetblue???","label":"negative"}
{"tweet_id":569485322431696896,"text":"@USAirways been on hold 2+ hours trying to reschedule cancelled DCA-BOS flight. Can anyone help?","label":"negative"}
{"tweet_id":569485882941509632,"text":"@SouthwestAir Can you give me info on Flt 681 out of BDL? I see it's cancelled.","label":"neutral"}
{"tweet_id":569487075797565440,"text":"@USAirways \"good news. We've located the crew and made contact with them\". flight was supposed to leave 4 minutes ago. #usairwaysfail","label":"negative"}
{"tweet_id":569487121897033728,"text":"@SouthwestAir I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?","label":"neutral"}
{"tweet_id":569487167191425024,"text":"@united you realize you've said this already. At least last time you asked if I needed \"help\"","label":"negative"}
{"tweet_id":569487317917958144,"text":"@USAirways Ten hrs later and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http:\/\/t.co\/18fMr06mn6","label":"negative"}
{"tweet_id":569487598709817344,"text":"@JetBlue we are on flight 751 and were returning to the gate can you provide any information?","label":"neutral"}
{"tweet_id":569487757741051904,"text":"@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way.","label":"negative"}
{"tweet_id":569487788753555456,"text":"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http:\/\/t.co\/X1EqYAHfvZ","label":"positive"}
{"tweet_id":569488587135295488,"text":"@SouthwestAir I've DM'd you. Thanks!","label":"positive"}
{"tweet_id":569488962324172801,"text":"@USAirways on hold with 800-428-4322. Flight from DSM to DCA was canceled (4473). Know when it will fly?","label":"negative"}
{"tweet_id":569489006955769856,"text":"@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse","label":"negative"}
{"tweet_id":569489114707431424,"text":"@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks.","label":"negative"}
{"tweet_id":569490072975876097,"text":"@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight.","label":"negative"}
{"tweet_id":569490420356374528,"text":"@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here","label":"negative"}
{"tweet_id":569490499377061888,"text":"@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?","label":"negative"}
{"tweet_id":569490688569679872,"text":"@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons","label":"negative"}
{"tweet_id":569491240481382400,"text":"@USAirways instead of tweeting your customers apologizing why don't you pick up your phone","label":"negative"}
{"tweet_id":569491346647445505,"text":"@united sister & BIL stuck in Detroit desperately need to be in Florida flying w\/ @USAirways is there anything you can do?","label":"neutral"}
{"tweet_id":569491425110466560,"text":"@SouthwestAir 2 hours on hold for customer service never us SW again","label":"negative"}
{"tweet_id":569491456173477889,"text":"@united no, ua 6 finally canceled after hrs of delay. The replacement flight leaves LATER than this one was scheduled tomorrow. Not cool.","label":"negative"}
{"tweet_id":569491590105980929,"text":"@USAirways Many thanks for your reply! http:\/\/t.co\/6CGFv02gzb","label":"positive"}
{"tweet_id":569491817600655360,"text":"@united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the cancelled flight changed to Delta.","label":"negative"}
{"tweet_id":569492106923806720,"text":"@usairways trick for getting into your hold queue?  I've been calling since Thursday and keep getting the \"call back later\" message","label":"negative"}
{"tweet_id":569492459258056704,"text":"@USAirways seriously!!!  Flight canceled. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!","label":"negative"}
{"tweet_id":569493018081947649,"text":"@USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU.","label":"negative"}
{"tweet_id":569493046557069313,"text":"@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a later flight for free","label":"negative"}
{"tweet_id":569493640990625793,"text":"@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491","label":"negative"}
{"tweet_id":569493813884030976,"text":"@JetBlue you can 100% confirm that?","label":"neutral"}
{"tweet_id":569494748341407744,"text":"@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers","label":"negative"}
{"tweet_id":569494958006263809,"text":"@JetBlue we need an ETA please","label":"negative"}
{"tweet_id":569495111337275392,"text":"@united I am - thank you!","label":"positive"}
{"tweet_id":569495604944089088,"text":"@USAirways Good morning.","label":"positive"}
{"tweet_id":569495653526724608,"text":"@SouthwestAir CEO using #Vegas band to help \u00e2\u20ac\u02dcconnect\u00e2\u20ac\u2122 to people. http:\/\/t.co\/89gKYuf1Qh  #aviation #business #marketing #consumermarketing","label":"neutral"}
{"tweet_id":569495664729726976,"text":"@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!","label":"negative"}
{"tweet_id":569496017210462208,"text":"@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!!  All other flights have left #usairwaysfail #worstairlineever","label":"negative"}
{"tweet_id":569496068255195137,"text":"@USAirways how do I reserve my seat on the AA flight I transfer to from ORD to EVV?","label":"neutral"}
{"tweet_id":569496169652428800,"text":"@USAirways, if I rebook on another airline after my flight was cancelled, do you reimburse? I need to get home today, not Tuesday.","label":"neutral"}
{"tweet_id":569496193249767424,"text":"@USAirways Our flight was cancelled & chaos abounds. I am in good humour. Please give me free everything to appease me.","label":"negative"}
{"tweet_id":569496729755652098,"text":"@JetBlue on flight 622 from Nassau to JFK. Not showing cancelled yet but assuming it will be? Any info?","label":"neutral"}
{"tweet_id":569496793668591617,"text":"@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?","label":"negative"}
{"tweet_id":569496919036305408,"text":"@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta","label":"negative"}
{"tweet_id":569496936157487104,"text":"@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?","label":"negative"}
{"tweet_id":569497031322030081,"text":"@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http:\/\/t.co\/HI76BOavXY","label":"negative"}
{"tweet_id":569497959932530689,"text":"@JetBlue ok should I start looking into other flights?","label":"neutral"}
{"tweet_id":569497966660218882,"text":"@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http:\/\/t.co\/iEG2ObcEpp","label":"negative"}
{"tweet_id":569497995445559298,"text":"@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.","label":"negative"}
{"tweet_id":569498511609356288,"text":"@JetBlue  will do.","label":"neutral"}
{"tweet_id":569498738856755200,"text":"@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http:\/\/t.co\/zvfmxnuELJ","label":"negative"}
{"tweet_id":569499262855331840,"text":"@USAirways one question. Can I book one way tickets with award travel\/points","label":"neutral"}
{"tweet_id":569499434633048065,"text":"@united - you rebooked me to UA1764 after UA 3883 was cancelled. I paid for first class ticket - but new seat is 38E. Can you please fix!","label":"negative"}
{"tweet_id":569499788934291456,"text":"@SouthwestAir I start a new job tomorrow & you cancel my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!","label":"negative"}
{"tweet_id":569500030459117568,"text":"@united did your super computer \u00f0\u0178\u2019\u00a9 ots pants? Lots of cranky people in line at CMH rebooking, delaying check-ins of on-time, direct flyers","label":"negative"}
{"tweet_id":569500360651509760,"text":"@united cancels your flight then sends you an email saying \"think about your next flight...\" #customer #outrage http:\/\/t.co\/KkwiwI97A4","label":"negative"}
{"tweet_id":569500867159699456,"text":"@USAirways ANSWER THE BLOODY PHONE!","label":"negative"}
{"tweet_id":569501080607813633,"text":"@united just did! Thank you!","label":"positive"}
{"tweet_id":569501556275605506,"text":"@JetBlue done, thank you!","label":"positive"}
{"tweet_id":569501773863493632,"text":"@JetBlue hi is there a way we can check to track the flight that will arrive & that will be our flight to depart.","label":"neutral"}
{"tweet_id":569502188562546688,"text":"@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: \"Rather make a complaint or your flight?\"","label":"negative"}
{"tweet_id":569502353797173248,"text":"@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow","label":"negative"}
{"tweet_id":569502753694691328,"text":"@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info","label":"negative"}
{"tweet_id":569502869243736065,"text":"@united your airline has been telling me that my luggage is one hour away from my destination for 5 days!","label":"negative"}
{"tweet_id":569502953851252737,"text":"@united I would never fly United Airlines again!","label":"negative"}
{"tweet_id":569503165713948672,"text":"@united I have never been mislead by a company as many times as I have this week by United Airlines!","label":"negative"}
{"tweet_id":569503367757754369,"text":"@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!","label":"negative"}
{"tweet_id":569503518224211968,"text":"@JetBlue Great service from PBI to HPN! Thanks.","label":"positive"}
{"tweet_id":569503649677750272,"text":"@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks","label":"negative"}
{"tweet_id":569503745974902784,"text":"@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!","label":"negative"}
{"tweet_id":569503983623999488,"text":"@JetBlue you want me to talk to the wall?","label":"negative"}
{"tweet_id":569504172011356160,"text":"@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!","label":"negative"}
{"tweet_id":569504232971362304,"text":"@united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?","label":"neutral"}
{"tweet_id":569504299992141824,"text":"@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!","label":"negative"}
{"tweet_id":569504330551861248,"text":"@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!","label":"negative"}
{"tweet_id":569504763957653504,"text":"@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched..","label":"negative"}
{"tweet_id":569504786879528962,"text":"@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!","label":"negative"}
{"tweet_id":569504928810414080,"text":"@USAirways waiting for you to figure it out. This is unacceptable.","label":"negative"}
{"tweet_id":569505479795326977,"text":"@united Back at the Denver airport and ready for round two today. Ready to get home!","label":"negative"}
{"tweet_id":569506137013420032,"text":"@usairways  my flight has been cancelled. On hold for 2+ hrs to reschedule. Need help now.  Taking way too long http:\/\/t.co\/NeHnsDCkTY","label":"negative"}
{"tweet_id":569506217271427072,"text":"@JetBlue why don't YOU tell them to update the boards?!","label":"negative"}
{"tweet_id":569506563628642304,"text":"@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing","label":"negative"}
{"tweet_id":569506974930481153,"text":"@USAirways flight today canceled  in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!","label":"negative"}
{"tweet_id":569507197052260354,"text":"@united question. Are departure times based off eastern central time or the time zone your actually in?","label":"neutral"}
{"tweet_id":569507349548957696,"text":"@USAirways - on hold 45 minutes trying to rebook cancelled flight. Really?","label":"negative"}
{"tweet_id":569507632509267968,"text":"@USAirways  but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes","label":"negative"}
{"tweet_id":569507649940799489,"text":"@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded","label":"negative"}
{"tweet_id":569507677501595649,"text":"@USAirways but need to confirm please help","label":"neutral"}
{"tweet_id":569507834930442241,"text":"@united its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up.","label":"negative"}
{"tweet_id":569508277026983937,"text":"@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.","label":"negative"}
{"tweet_id":569508336594505728,"text":"@jetblue all your online resources  say we're on time, but clearly we are not.  This is not very information age of you...","label":"negative"}
{"tweet_id":569508406551322624,"text":"@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx","label":"negative"}
{"tweet_id":569508469088387072,"text":"@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :\/","label":"negative"}
{"tweet_id":569508595181731841,"text":"@SouthwestAir What is the best credit card to use\/open to get miles with y'all?","label":"neutral"}
{"tweet_id":569508707178057728,"text":"@SouthwestAir Make the world a better place: Visit an elderly relative.","label":"positive"}
{"tweet_id":569508802891882497,"text":"@jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https:\/\/t.co\/xGfS6tJTMo http:\/\/t.co\/ixM3t5mIZc","label":"neutral"}
{"tweet_id":569508903735545857,"text":"@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.","label":"negative"}
{"tweet_id":569509408939487232,"text":"@JetBlue they miraculously fixed the plane #kudos to shoe ever it was","label":"positive"}
{"tweet_id":569509505022746624,"text":"@USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail","label":"negative"}
{"tweet_id":569510667612504065,"text":"@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible","label":"negative"}
{"tweet_id":569511892215062528,"text":"@JetBlue  hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear..","label":"negative"}
{"tweet_id":569512132494159872,"text":"@USAirways been on hold 2 hours for a canceled flight. I understand the delay. I don't understand you auto-rebooking me on TUESDAY. HELP!","label":"negative"}
{"tweet_id":569512239209824256,"text":"@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!","label":"negative"}
{"tweet_id":569512408420622336,"text":"@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now cancelled?!","label":"negative"}
{"tweet_id":569512656274468864,"text":"@USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks","label":"negative"}
{"tweet_id":569512714961362944,"text":"@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks","label":"negative"}
{"tweet_id":569513049507246081,"text":"@united can you change DKYDE6 to 4583>36 on 2\/23 instead of 3636>606>36; original reservation was for 4404>36 yesterday but was cancelled.","label":"neutral"}
{"tweet_id":569513103970455552,"text":"@USAirways I can't wait for the @nytimes and @WSJ to find out how poorly @USAirways handled this situation. #shameful http:\/\/t.co\/HHOxQPsUbA","label":"negative"}
{"tweet_id":569513151517073408,"text":"@USAirways worked w\/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.","label":"positive"}
{"tweet_id":569513811285311488,"text":"@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired","label":"negative"}
{"tweet_id":569514124490579969,"text":"@united with about 25 people trying to get on flights","label":"neutral"}
{"tweet_id":569514430393913344,"text":"@united you guys SUCK! Another canceled flight! Every flight with you has an issue!","label":"negative"}
{"tweet_id":569514471296774146,"text":"@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?","label":"negative"}
{"tweet_id":569514688809181184,"text":"@JetBlue thx, social media person!","label":"positive"}
{"tweet_id":569514750842789888,"text":"@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel","label":"negative"}
{"tweet_id":569515118125408256,"text":"@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail","label":"negative"}
{"tweet_id":569516370506993664,"text":"@USAirways why did you cancel flight 1773 to phl, while delta flew a flight at the same time, on time? you canceled for no reason","label":"negative"}
{"tweet_id":569516377524076544,"text":"@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.","label":"negative"}
{"tweet_id":569516736162050048,"text":"@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD","label":"positive"}
{"tweet_id":569516852805808129,"text":"@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.","label":"negative"}
{"tweet_id":569516908195815425,"text":"@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed.","label":"positive"}
{"tweet_id":569516969969389568,"text":"@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada","label":"negative"}
{"tweet_id":569517360828145664,"text":"@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight","label":"negative"}
{"tweet_id":569517479296409600,"text":"@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee","label":"positive"}
{"tweet_id":569517721764786176,"text":"@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!","label":"neutral"}
{"tweet_id":569518200410546176,"text":"@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up.","label":"negative"}
{"tweet_id":569518382883704832,"text":"@USAirways Handled. I found tkt on floor dropped by someone. No way - I\u00e2\u20ac\u2122m in wheelchair - to get to podium.","label":"negative"}
{"tweet_id":569518412550033408,"text":"@SouthwestAir when are you starting routes to #Hawaii and #Canada?","label":"neutral"}
{"tweet_id":569518608797323265,"text":"@USAirways your customer service is a joke. First a mechanical cancelation, now weather. On hold since 5:30 am. No humans. Pls call me!","label":"negative"}
{"tweet_id":569518979103924224,"text":"@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir","label":"neutral"}
{"tweet_id":569519007965061121,"text":"@USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!","label":"negative"}
{"tweet_id":569519156502106112,"text":"@USAirways Now going on 26 minutes on hold.","label":"negative"}
{"tweet_id":569519571314589696,"text":"@JetBlue do bags still fly free or have you started charging? thanks!","label":"neutral"}
{"tweet_id":569519860994203648,"text":"@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http:\/\/t.co\/BTvpxTZJu0","label":"negative"}
{"tweet_id":569520477351383040,"text":"@JetBlue isn't this something YOU should do?!  Why should I tell your crew how to do their job?","label":"negative"}
{"tweet_id":569520712379052032,"text":"@united DM'ed you","label":"neutral"}
{"tweet_id":569521101736439809,"text":"@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)","label":"negative"}
{"tweet_id":569521778797744128,"text":"@JetBlue got it. thanks the quick reply.","label":"positive"}
{"tweet_id":569521838625312769,"text":"@SouthwestAir @AARP @JimCramer 75yo mom says, \"Hire more staff to accommodate your audience\" You could learn lots from her. She's off to FL","label":"negative"}
{"tweet_id":569521863891804160,"text":"@united I6EP18","label":"neutral"}
{"tweet_id":569522040547385344,"text":"@united is a joke.  Lots of angry people at IAH this AM.","label":"negative"}
{"tweet_id":569522307657388032,"text":"@SouthwestAir need to cancel a few more can you please check DM","label":"neutral"}
{"tweet_id":569522354008805376,"text":"@united 50 min on hold trying to book award flight because site errors out.  Agents ask for my pin to see platinum availability??? badbadbad","label":"negative"}
{"tweet_id":569522690261950464,"text":"@JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?","label":"neutral"}
{"tweet_id":569522879764807680,"text":"@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston","label":"negative"}
{"tweet_id":569522923029041153,"text":"@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.","label":"positive"}
{"tweet_id":569523231524319232,"text":"@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that \"really there are 3 not 4 seats\"","label":"negative"}
{"tweet_id":569523293356630016,"text":"@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16","label":"negative"}
{"tweet_id":569523377842606080,"text":"@USAirways your customer service is atrocious.","label":"negative"}
{"tweet_id":569523440547291136,"text":".@united Our newest delay, right now http:\/\/t.co\/96fTLZWtvO","label":"negative"}
{"tweet_id":569523635171405824,"text":"@USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?","label":"neutral"}
{"tweet_id":569523831460761601,"text":"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!","label":"negative"}
{"tweet_id":569524026294571008,"text":"@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways cancelled a connecting flight to Chicago = IDIOTIC.","label":"negative"}
{"tweet_id":569524116769914882,"text":"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!","label":"positive"}
{"tweet_id":569524284873424896,"text":"@SouthwestAir I will say that your customer service has consistently been the very best!!!","label":"positive"}
{"tweet_id":569524310186061824,"text":"@JetBlue seriously? System down? No IT?","label":"negative"}
{"tweet_id":569524497377861632,"text":"@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful","label":"positive"}
{"tweet_id":569525116725567491,"text":"@USAirways The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :(","label":"negative"}
{"tweet_id":569525150263214080,"text":"@USAirways Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated!","label":"negative"}
{"tweet_id":569525270907981825,"text":"@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue","label":"negative"}
{"tweet_id":569525480178769920,"text":"@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours & still yet to speak to a human.","label":"negative"}
{"tweet_id":569525636575793152,"text":"@USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air?  Staff accordingly u idiots!","label":"negative"}
{"tweet_id":569525641759993856,"text":"@JetBlue whatever your lil #mint heart desires! http:\/\/t.co\/WmX12F33ZC","label":"neutral"}
{"tweet_id":569525684864983041,"text":"@JetBlue When it's 30 mins past scheduled time w\/ no departure in sight a flight no longer qualifies as \"on time\" #updateyourwebsite #489","label":"negative"}
{"tweet_id":569525690615205888,"text":"@USAirways i want an Icecream baby...","label":"neutral"}
{"tweet_id":569525690950815745,"text":"@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've","label":"negative"}
{"tweet_id":569525760337162241,"text":"@united involuntarily bumped your passenger and can't guarantee them another flight for three days!","label":"negative"}
{"tweet_id":569525875860905984,"text":"@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.","label":"negative"}
{"tweet_id":569526070615138304,"text":"@United give me a direct number I can call regarding my lost baggage immediately.","label":"negative"}
{"tweet_id":569526143730077696,"text":"@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on later","label":"negative"}
{"tweet_id":569526164575924225,"text":"@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint.","label":"positive"}
{"tweet_id":569526172335222784,"text":"@united same day flights","label":"neutral"}
{"tweet_id":569526294477725697,"text":"@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.","label":"neutral"}
{"tweet_id":569526325255364609,"text":"@JetBlue it's only because I'm wearing #TrueBlueColors!","label":"positive"}
{"tweet_id":569526458529349632,"text":"@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass","label":"negative"}
{"tweet_id":569526493023498240,"text":"@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job","label":"positive"}
{"tweet_id":569526559012495361,"text":"@JetBlue #489. Flight #589 is departing before we even board","label":"negative"}
{"tweet_id":569526583473483776,"text":"@USAirways @nburnside26  U hate delays, too?  But u have her $$ & are holding her hostage!  #GoingForGreatnessFAIL","label":"negative"}
{"tweet_id":569526800767983616,"text":"@united you really need a better system for handling cancelled flights http:\/\/t.co\/3uBCoAsyws","label":"negative"}
{"tweet_id":569526894028197888,"text":"@JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight","label":"negative"}
{"tweet_id":569527205291802624,"text":"@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.","label":"positive"}
{"tweet_id":569527524323151873,"text":"@united Yes. To Boston. I was going to Providence.","label":"neutral"}
{"tweet_id":569527586960711681,"text":"@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it","label":"negative"}
{"tweet_id":569527641025306624,"text":"@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse","label":"positive"}
{"tweet_id":569527721916796929,"text":"@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!","label":"negative"}
{"tweet_id":569527848131637248,"text":"@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http:\/\/t.co\/hap4gboSTU","label":"positive"}
{"tweet_id":569527951831666688,"text":"@JetBlue That's not weather related.  You are just being nice and blaming the weather.  Airport just wasn't prepared. Investigation time.","label":"negative"}
{"tweet_id":569527975252766720,"text":"@united Out of curiosity, when a flight is arranged, are pilots notified? There are a lot of \"pilots haven't arrived yet\" announcements.","label":"neutral"}
{"tweet_id":569528083755237376,"text":"@JetBlue get flight 16 into the air","label":"negative"}
{"tweet_id":569528348126216193,"text":"@united any chance you could help rebook?? My flight cancelled","label":"negative"}
{"tweet_id":569528351364292608,"text":"@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards","label":"negative"}
{"tweet_id":569528409723969537,"text":"@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming","label":"negative"}
{"tweet_id":569528410684461057,"text":"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http:\/\/t.co\/w3XS6TVpZg","label":"negative"}
{"tweet_id":569528550589464576,"text":"@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour late so entire flight delayed, she better get fired!","label":"negative"}
{"tweet_id":569528923769298945,"text":"@united can you get me to okc from Sacramento today. Dfw is now closed","label":"neutral"}
{"tweet_id":569529128585555968,"text":"@JetBlue  Not blaming Jet Blue.  This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen.","label":"neutral"}
{"tweet_id":569529412196167682,"text":"@USAirways Thanks for canceling my flight tomorrow and not rebooking me on another one. #usairwaysfail","label":"negative"}
{"tweet_id":569529608862875648,"text":"@united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!","label":"neutral"}
{"tweet_id":569529789100507136,"text":"@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!","label":"negative"}
{"tweet_id":569529813121290240,"text":"@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?","label":"negative"}
{"tweet_id":569530483022962688,"text":"@united this customer service experience will be tweeted for quality assurance.","label":"negative"}
{"tweet_id":569530599129501696,"text":"@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http:\/\/t.co\/obqIro1bUJ","label":"positive"}
{"tweet_id":569531018643955712,"text":"@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped!","label":"neutral"}
{"tweet_id":569531274991239168,"text":"@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25\/bag as a global service platinum mbr. Get ur shit together","label":"negative"}
{"tweet_id":569531387629318144,"text":"@USAirways I have been calling for 3 days!","label":"negative"}
{"tweet_id":569531484903772161,"text":"@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin","label":"neutral"}
{"tweet_id":569531768321269760,"text":"@USAirways 2 hours?! And just got disconnected.","label":"negative"}
{"tweet_id":569531827989454848,"text":"@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain","label":"negative"}
{"tweet_id":569531969110974464,"text":"@united worked out after all. Thanks for your immediate reply!!","label":"positive"}
{"tweet_id":569531988702576640,"text":"@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.","label":"negative"}
{"tweet_id":569532005320253441,"text":"@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then cancelled, then delayed again. 32 hours and counting","label":"negative"}
{"tweet_id":569532310716080129,"text":"@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate","label":"negative"}
{"tweet_id":569532793530785792,"text":"@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.","label":"negative"}
{"tweet_id":569533098402009088,"text":"@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http:\/\/t.co\/5Db9eSBNzG","label":"positive"}
{"tweet_id":569533202835984385,"text":"@USAirways I waited customer service 32 minutes on the phone w\/o response. Had to hung up in the end since my battery died due to waiting!","label":"negative"}
{"tweet_id":569533328396832768,"text":"@JetBlue it's sunny and gorgeous in ny actually. What's the real reason?","label":"negative"}
{"tweet_id":569533479362408448,"text":"@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!","label":"positive"}
{"tweet_id":569533663211356161,"text":"@USAirways now you don't know where my luggage is?  Seriously?","label":"negative"}
{"tweet_id":569533799815630848,"text":"@united 30 hours later still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService","label":"negative"}
{"tweet_id":569534175973396480,"text":"@united  I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand","label":"negative"}
{"tweet_id":569534268130660352,"text":"@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http:\/\/t.co\/2IKbP8gxWi","label":"negative"}
{"tweet_id":569534372954681344,"text":"@USAirways first flight cancelled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me","label":"negative"}
{"tweet_id":569534882952716288,"text":"@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1\/2","label":"negative"}
{"tweet_id":569534889055395841,"text":"@JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http:\/\/t.co\/DPX3yoGTEj","label":"negative"}
{"tweet_id":569534939642925058,"text":"@SouthwestAir will the Daytona 500 be available on free TV?","label":"neutral"}
{"tweet_id":569535230996045825,"text":"@USAirways Past tense re help. No more. It\u00e2\u20ac\u2122s been even more miserable than usual at CLT.","label":"negative"}
{"tweet_id":569535236884664320,"text":"@JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing","label":"negative"}
{"tweet_id":569535503827017730,"text":"@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?","label":"negative"}
{"tweet_id":569535527227150336,"text":"@USAirways your service sucks.","label":"negative"}
{"tweet_id":569535647704354816,"text":"@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.","label":"negative"}
{"tweet_id":569535821486952448,"text":"@JetBlue where is the \"award winning service\"?","label":"negative"}
{"tweet_id":569535962604310529,"text":"@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy","label":"negative"}
{"tweet_id":569536791830798336,"text":"@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled connecting flight to NYC. #flydelta","label":"negative"}
{"tweet_id":569537388986421249,"text":"@JetBlue she helped me with my problem so easily and was so nice, you guys rock!","label":"positive"}
{"tweet_id":569537485761433600,"text":"@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her.","label":"positive"}
{"tweet_id":569537571685924864,"text":"@united pls follow for DM.","label":"neutral"}
{"tweet_id":569537708202307584,"text":"@USAirways 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person","label":"negative"}
{"tweet_id":569538002025779200,"text":"@JetBlue 795 to Austin","label":"neutral"}
{"tweet_id":569538127016144896,"text":"@JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again","label":"negative"}
{"tweet_id":569538649110548480,"text":"@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob","label":"negative"}
{"tweet_id":569538703732772864,"text":"@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.","label":"negative"}
{"tweet_id":569538857328353280,"text":"@USAirways using all of my monthly minute on hold with you assholes","label":"negative"}
{"tweet_id":569538992980566017,"text":"@USAirways now in a black hole of your phone system","label":"negative"}
{"tweet_id":569539074106789889,"text":"@USAirways You suck!!  Do you even know the meaning of contingency plan?????","label":"negative"}
{"tweet_id":569539111222190081,"text":"@JetBlue when will the system be up and running?","label":"neutral"}
{"tweet_id":569539746348675073,"text":"@JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures","label":"negative"}
{"tweet_id":569539834131443712,"text":"@united THANK YOU!","label":"positive"}
{"tweet_id":569539928129818624,"text":"@JetBlue and have empty \"help\" desks","label":"negative"}
{"tweet_id":569540050821763072,"text":"@JetBlue they were amazing and thank you!","label":"positive"}
{"tweet_id":569540173408698369,"text":"@USAirways am 2. 1\/2 hours from airport sure would like to talk to someone","label":"neutral"}
{"tweet_id":569540405676654592,"text":"@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http:\/\/t.co\/8qsQMM7KF2","label":"negative"}
{"tweet_id":569540460810620928,"text":"@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :(  Trying 2 correct online booking error. #unhappy","label":"negative"}
{"tweet_id":569540652935069696,"text":"@USAirways Cancelled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated","label":"negative"}
{"tweet_id":569540659209596928,"text":"@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw","label":"negative"}
{"tweet_id":569540668403662849,"text":"@USAirways this travel day sucks but Malcome K at gate 39 rocks.  This guy is the brand you want to be. Replicate his approach and style.","label":"negative"}
{"tweet_id":569540826231152640,"text":"@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure","label":"negative"}
{"tweet_id":569540963091259392,"text":"@united no way one person is working entire security checkpoint in EWR \u00f0\u0178\u2020\u2013","label":"negative"}
{"tweet_id":569541106112827393,"text":"@SouthwestAir Also, will Southwest have any other specials like the one they are running now?","label":"neutral"}
{"tweet_id":569541127340040192,"text":"@VirginAmerica is the website down?","label":"negative"}
{"tweet_id":569541291467522048,"text":"@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating","label":"negative"}
{"tweet_id":569541328289165312,"text":"@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.","label":"negative"}
{"tweet_id":569541478244089857,"text":"@JetBlue too late. Several passengers are inebriated. You're in league with big alcohol. Shame on you.","label":"negative"}
{"tweet_id":569541545029804034,"text":"@JetBlue waiting at HPN on plane more than an hour since landing b\/c of no gate, please get us off this plane!","label":"negative"}
{"tweet_id":569541591586643968,"text":"@united.  Pls hold UA2066 for 9 cnx pax frm UA6194.  All runners.  A 5 min hold will save 2 fam frm miscnx.  Pls. Twitter is watching.","label":"neutral"}
{"tweet_id":569541848877957120,"text":"@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow","label":"positive"}
{"tweet_id":569542114234671104,"text":"@SouthwestAir \n\nJust realized I had the wrong departure date. Thanks for making changes easy!","label":"positive"}
{"tweet_id":569542242983124992,"text":"@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks","label":"positive"}
{"tweet_id":569542385627230208,"text":"@JetBlue don't I always?","label":"neutral"}
{"tweet_id":569542699222573056,"text":"@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook cancelled flights?!?!?","label":"negative"}
{"tweet_id":569542909533384707,"text":"@JetBlue @Amagrino will you cover the cost of my car service waiting time?!","label":"negative"}
{"tweet_id":569543012914565126,"text":"@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless","label":"negative"}
{"tweet_id":569543771181981697,"text":"@united just added one. Ty","label":"neutral"}
{"tweet_id":569543791176257537,"text":"@united it's boarding time for ua3882 but no crewe","label":"negative"}
{"tweet_id":569543955622338560,"text":"@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.","label":"negative"}
{"tweet_id":569544120827379712,"text":"@united not my luggage","label":"negative"}
{"tweet_id":569544122098446337,"text":"@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(","label":"negative"}
{"tweet_id":569544271017037824,"text":"@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today.  Almost there!","label":"positive"}
{"tweet_id":569544350364889088,"text":"\u00e2\u20ac\u0153@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH\u00e2\u20ac\ufffd always blame the customer","label":"negative"}
{"tweet_id":569544528299995137,"text":"@usairways 2+ hr wait & really bad exp @PHLAirport. luggage won't arrive w\/ me Do I really have 2go back LAS airport 2 pick up when arrives?","label":"negative"}
{"tweet_id":569544732780556288,"text":"@united not for me.  I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.","label":"negative"}
{"tweet_id":569544742595391489,"text":"@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.","label":"neutral"}
{"tweet_id":569544873809989632,"text":"@united finally got through and they were very helpful. Appreciate it!","label":"positive"}
{"tweet_id":569545323657494528,"text":"@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this.","label":"negative"}
{"tweet_id":569545575688830978,"text":"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you. \n#onechildfourbags","label":"positive"}
{"tweet_id":569545779079094272,"text":"@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.","label":"negative"}
{"tweet_id":569545805826166784,"text":"@united thank you","label":"positive"}
{"tweet_id":569546412121202689,"text":"@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming","label":"negative"}
{"tweet_id":569546763297796096,"text":"@JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!?","label":"negative"}
{"tweet_id":569546858122616833,"text":"@USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S\/by 2 BWI or PHL today?","label":"neutral"}
{"tweet_id":569547374454050816,"text":"@JetBlue if someone had bothered to inform us that the airport closed, that would have helped.","label":"negative"}
{"tweet_id":569547458520469505,"text":"@JetBlue no excuse though for 3 gate changes though.","label":"negative"}
{"tweet_id":569547782039728129,"text":"@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?","label":"negative"}
{"tweet_id":569547921189933056,"text":"@USAirways needs to hire more people http:\/\/t.co\/3LPVFhKy2F","label":"negative"}
{"tweet_id":569547989007646721,"text":"@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.","label":"neutral"}
{"tweet_id":569548800169283586,"text":"@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.","label":"negative"}
{"tweet_id":569549401364029440,"text":"@USAirways can you get me home to Syracuse? After 6 cancelled flights, one re routing three of us are sitting in Charlotte","label":"negative"}
{"tweet_id":569549686857736193,"text":"@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w\/ no reply. 24hrs later u respond, what could you do at this point?","label":"negative"}
{"tweet_id":569550230376423424,"text":"@JetBlue Promo Watch Phone $33 at Amazon check http:\/\/t.co\/leNaOwFyvU","label":"neutral"}
{"tweet_id":569550487474712576,"text":"@SouthwestAir yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI","label":"neutral"}
{"tweet_id":569550676784578562,"text":"@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs","label":"negative"}
{"tweet_id":569550779520032770,"text":"@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?","label":"neutral"}
{"tweet_id":569551241967067136,"text":"@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http:\/\/t.co\/8VnCKgZxl1","label":"negative"}
{"tweet_id":569551374867939328,"text":"@USAirways Uh yeah. Flight boarded & now 1 hr later we still sit. Update on 4435 to DCA?","label":"negative"}
{"tweet_id":569551863260913664,"text":"@SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes","label":"negative"}
{"tweet_id":569551994949648385,"text":"@USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people.","label":"negative"}
{"tweet_id":569552374882299904,"text":"@united what's the status of flight 1008 Bogot\u00c3\u00a1-Houston?","label":"neutral"}
{"tweet_id":569552658010210305,"text":"@JetBlue So what about the plane stuck in Newburgh won't start.  It that weather related as well.  These passengers on plane for 10 hrs.","label":"negative"}
{"tweet_id":569552945324273665,"text":"@USAirways WORST customer service ever!!!","label":"negative"}
{"tweet_id":569552947903754240,"text":"@USAirways NOW they're not even accepting calls AT ALL! Come on.","label":"negative"}
{"tweet_id":569552971362639873,"text":"@SouthwestAir Maybe if you comped those that quietly accepted delays or cancelations instead of the irate you'd have less issues #justsaying","label":"negative"}
{"tweet_id":569553741222952960,"text":"@united just touched down in Miami - not too far off , Nicely done united \u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":569554776611901440,"text":"His name is Enzo \u00f0\u0178\u02dc\u0160 RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http:\/\/t.co\/dLh9138HBg","label":"neutral"}
{"tweet_id":569554815539290112,"text":"@united this 2 hr delay is a vacation buzzkill","label":"negative"}
{"tweet_id":569554916064284672,"text":"@united amazing hospitality and helpfulness from Anthony Lastella. Great staff \u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd\u00e2\u0153\u02c6\u00ef\u00b8\ufffd def flying #united again.","label":"positive"}
{"tweet_id":569554937744486400,"text":"@united severely under staffed at Iah.","label":"negative"}
{"tweet_id":569555072067051520,"text":"@USAirways 45 minutes and moved two feet in BZE. \u00f0\u0178\u2018\u017d http:\/\/t.co\/AwGjkjIIac","label":"negative"}
{"tweet_id":569555146562080768,"text":"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam","label":"positive"}
{"tweet_id":569555174252896258,"text":"@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..","label":"negative"}
{"tweet_id":569555395339018241,"text":"@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http:\/\/t.co\/LHwFBKFynI","label":"negative"}
{"tweet_id":569555411998613505,"text":"@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.","label":"negative"}
{"tweet_id":569555413450027011,"text":"@USAirways are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight.","label":"negative"}
{"tweet_id":569555517502300160,"text":"@USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude","label":"negative"}
{"tweet_id":569555719885885441,"text":"@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http:\/\/t.co\/vn3JJIa53O","label":"negative"}
{"tweet_id":569555929798217730,"text":"@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay...","label":"negative"}
{"tweet_id":569556131078475777,"text":"@united we got it, thanks.","label":"positive"}
{"tweet_id":569556399585402880,"text":"@USAirways all these planes sitting here and no one going home. #usairwaysfail http:\/\/t.co\/jN3V3k3qGv","label":"negative"}
{"tweet_id":569556500928188416,"text":"@USAirways luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia #Careless","label":"negative"}
{"tweet_id":569556796525969409,"text":"@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper","label":"negative"}
{"tweet_id":569556860652675072,"text":"@jetblue, it would be nice if the app would actually inform you that a flight is delayed.","label":"negative"}
{"tweet_id":569557167411478528,"text":"@USAirways pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal!","label":"negative"}
{"tweet_id":569557305961750528,"text":"@SouthwestAir BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http:\/\/t.co\/kumtbgER03","label":"neutral"}
{"tweet_id":569557662997852160,"text":"@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.","label":"negative"}
{"tweet_id":569557763094917120,"text":"@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get canceled?","label":"negative"}
{"tweet_id":569557964991930368,"text":"@USAirways I have been trying to get through to a representative for 7 hours aboout my cancelled flight. Have you simply given up?","label":"negative"}
{"tweet_id":569558065516822528,"text":"@JetBlue 5hrs on Tarmac yest b4 cancel @12am.Today 3+ hr delay. Why not send txt\/email re: JFK closed & saved all trip 2 sit @airport again?","label":"negative"}
{"tweet_id":569558096613380098,"text":"@USAirways Round Two of being THE worst airline ever.","label":"negative"}
{"tweet_id":569558114447560706,"text":"@JetBlue Flight 1562 had a 4 1\/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?","label":"negative"}
{"tweet_id":569558286216929280,"text":"@JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?","label":"negative"}
{"tweet_id":569558377178603520,"text":"@USAirways @corybronze  INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL","label":"negative"}
{"tweet_id":569558589628502016,"text":"@united so what's the solution?","label":"negative"}
{"tweet_id":569558600353390592,"text":"@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons \u00f0\u0178\u02dc\u2039","label":"positive"}
{"tweet_id":569558791433416704,"text":"@usairways canceled and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0","label":"negative"}
{"tweet_id":569558986665537537,"text":"@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you","label":"negative"}
{"tweet_id":569559136540561408,"text":"@JetBlue At what time?  All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong","label":"negative"}
{"tweet_id":569559149933142016,"text":"@USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?","label":"neutral"}
{"tweet_id":569559370104639488,"text":".@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations","label":"negative"}
{"tweet_id":569559433887526913,"text":"@united doesn't purchasing ticket with a united card give me priority boarding ?","label":"neutral"}
{"tweet_id":569559847131164672,"text":"@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs","label":"negative"}
{"tweet_id":569560151100821504,"text":"@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!","label":"negative"}
{"tweet_id":569560154619965440,"text":"@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.","label":"negative"}
{"tweet_id":569560386548006912,"text":"@USAirways come scoop","label":"neutral"}
{"tweet_id":569560633957609472,"text":"@united will do. Just need to get CVG.... and my bag too. Thanks","label":"positive"}
{"tweet_id":569561225488678913,"text":"@USAirways what's your pet policy?","label":"neutral"}
{"tweet_id":569561389121060864,"text":"@USAirways Yes, there is horrible snow. But seriously, can you not hire more people to answer the phones? Competitor have call back numbers.","label":"negative"}
{"tweet_id":569561754163769344,"text":"@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss","label":"negative"}
{"tweet_id":569562133249130496,"text":"@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!","label":"negative"}
{"tweet_id":569562202405019650,"text":"@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter","label":"negative"}
{"tweet_id":569562383489896448,"text":"@United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures","label":"neutral"}
{"tweet_id":569562731356901376,"text":"@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air","label":"negative"}
{"tweet_id":569562867281690625,"text":"@SouthwestAir safety back in Dallas!","label":"neutral"}
{"tweet_id":569562990250323968,"text":"@JetBlue My wife was with our dog.  They wouldn't even let her out off the plane.  My daughter was at Newburgh lives close by. So wrong","label":"negative"}
{"tweet_id":569563087964995584,"text":"\u00e2\u20ac\u0153@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :)  Enjoy the ride!\u00e2\u20ac\ufffd Thank you!","label":"positive"}
{"tweet_id":569563148472225794,"text":"@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http:\/\/t.co\/BRCsjBxG2s","label":"negative"}
{"tweet_id":569563297164480513,"text":"@USAirways you should get better employees\u00e2\u0153\u0152\u00ef\u00b8\ufffd","label":"negative"}
{"tweet_id":569563698374651904,"text":"@united direct messages not going through please help","label":"negative"}
{"tweet_id":569564016906891264,"text":"@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!","label":"negative"}
{"tweet_id":569564060678639616,"text":"@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service","label":"negative"}
{"tweet_id":569564666013163520,"text":"@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO","label":"negative"}
{"tweet_id":569564824939556864,"text":"@JetBlue Something to think about when you are dealing with PEOPLE!!!!!  Just wrong.  No excuses. Figure it out & expect the unexpected","label":"negative"}
{"tweet_id":569565328012763137,"text":"@united Did you get your 757 Model?","label":"neutral"}
{"tweet_id":569565359524716544,"text":"@SouthwestAir    Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.","label":"negative"}
{"tweet_id":569565468937232384,"text":"@USAirways flights to Dfw cancelled today?","label":"neutral"}
{"tweet_id":569565598772043776,"text":"@USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & cancelations #takingthistothetop","label":"negative"}
{"tweet_id":569565822571679745,"text":"@united tried that. Cannot figure out where to go to get it.","label":"neutral"}
{"tweet_id":569566232803803136,"text":"@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.","label":"negative"}
{"tweet_id":569566323912671232,"text":"@USAirways Look into better service.","label":"neutral"}
{"tweet_id":569566511184125952,"text":"@jetblue  Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections.  Please help!","label":"negative"}
{"tweet_id":569566514132717568,"text":"@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U","label":"negative"}
{"tweet_id":569566880006086656,"text":"@JetBlue I have a reservation for tomorrow morning but trying to get back 2 night bc other flight was going to jfk. Can I get on list at CTG","label":"neutral"}
{"tweet_id":569567084721655808,"text":"@USAirways Its not just PHL, at BTV today made to deplane because \"it's Sunday and we don't know if maintenance will be available\"","label":"negative"}
{"tweet_id":569567144318365696,"text":"@SouthwestAir Flight 52 got cancelled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.","label":"negative"}
{"tweet_id":569567167429128192,"text":"@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!","label":"positive"}
{"tweet_id":569567685719101440,"text":"@united When my United flight arrives late and I'm told to re-book my connecting United flight, you characterize that as a \"no show\"","label":"negative"}
{"tweet_id":569568158584950787,"text":"@united My bag is lost and I can't get ahold of anyone that can help","label":"negative"}
{"tweet_id":569568357030232066,"text":"@JetBlue #1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky","label":"negative"}
{"tweet_id":569569120951390209,"text":"@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long","label":"negative"}
{"tweet_id":569569152312213506,"text":"@united  what did you do with my seat. International connection. Seriously?","label":"negative"}
{"tweet_id":569569272898445313,"text":"@united I unfortunately didn't get her name :( she was not nice!","label":"negative"}
{"tweet_id":569570444027822081,"text":"@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on","label":"negative"}
{"tweet_id":569570477410275328,"text":"@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http:\/\/t.co\/4kI6Xr67nk","label":"neutral"}
{"tweet_id":569570819757752320,"text":"@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I","label":"negative"}
{"tweet_id":569571437389881344,"text":"@SouthwestAir here's a first..both pilot and first officer in galley during flight...","label":"negative"}
{"tweet_id":569571448412438528,"text":"@SouthwestAir Way to go flying out of Denver today! Must be the only airline not canceling\/delaying flights! #FlySWA #denverairport","label":"positive"}
{"tweet_id":569571492947742720,"text":"@JetBlue I don't believe so. That's not what the team has told us.","label":"negative"}
{"tweet_id":569571731649667072,"text":"@JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun.","label":"negative"}
{"tweet_id":569571763744452608,"text":"@JetBlue If that was the case, why did your alert arrive so late? Four-hour delay? Don't buy it.","label":"negative"}
{"tweet_id":569571772355489792,"text":"@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid","label":"negative"}
{"tweet_id":569572180012371968,"text":"@JetBlue  I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was.","label":"negative"}
{"tweet_id":569572184768835585,"text":"@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!","label":"positive"}
{"tweet_id":569572536834498560,"text":"@USAirways now you just hang up on me. I\u00e2\u20ac\u2122m starting to think this is personal!","label":"negative"}
{"tweet_id":569572707299299328,"text":"@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business","label":"positive"}
{"tweet_id":569572740723712001,"text":"@VirginAmerica How do I reschedule my cancelled flights online? The change button is greyed out!","label":"negative"}
{"tweet_id":569572942381649920,"text":"@VirginAmerica having problems booking on the web site. keeps giving me an error and to contact by phone.  phone is 30 minute wait.","label":"negative"}
{"tweet_id":569573528149716992,"text":"@JetBlue still waiting to board and see if they will give us the exit row.","label":"negative"}
{"tweet_id":569573704902049793,"text":"@united your website is fucked up. Now instead of a $416 flight I should\u00e2\u20ac\u2122ve had yesterday, it\u00e2\u20ac\u2122s $514 today. Thanks.","label":"negative"}
{"tweet_id":569574221216661505,"text":"@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?","label":"positive"}
{"tweet_id":569574711899922433,"text":"@JetBlue Start including PTO in your getaway packages and I'm all in","label":"positive"}
{"tweet_id":569574973662232576,"text":"@VirginAmerica Is flight 0769 out of LGA to DFW on time?","label":"neutral"}
{"tweet_id":569575003248676864,"text":"@VirginAmerica  - Is Flight 713 from Love Field to SFO definitely cancelled for Monday, February 23?","label":"neutral"}
{"tweet_id":569575176322424832,"text":"@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.","label":"negative"}
{"tweet_id":569575679722786816,"text":"@VirginAmerica is your website ever coming back online?","label":"neutral"}
{"tweet_id":569575699314569216,"text":"@JetBlue Perhaps you need to start recruiting @msbgu ;)","label":"neutral"}
{"tweet_id":569575780864241664,"text":"@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.","label":"negative"}
{"tweet_id":569576038289711104,"text":"@SouthwestAir think you have great people working for you.","label":"positive"}
{"tweet_id":569576074050473984,"text":"@JetBlue I only fly Jet Blue","label":"positive"}
{"tweet_id":569576099018985472,"text":"@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from rebooking to catch a flight to SRQ.","label":"negative"}
{"tweet_id":569576214047760385,"text":"@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip.","label":"negative"}
{"tweet_id":569576395778748416,"text":"Only 14 biz days (18 calendar) to respond to my inquiry @united ?  I hope your standards are universally adopted :-\/ #BadCustomerService","label":"negative"}
{"tweet_id":569576418855620608,"text":"@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch","label":"negative"}
{"tweet_id":569577434657492992,"text":"@JetBlue w\/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?","label":"neutral"}
{"tweet_id":569577548318777345,"text":".@SouthwestAir thx for the note. Flight was cancelled and today is all booked so had to go with another carrier. :(","label":"negative"}
{"tweet_id":569577696793006080,"text":"@USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan!","label":"negative"}
{"tweet_id":569577771292237824,"text":"@USAirways never flying you guys again. your customer service is awful","label":"negative"}
{"tweet_id":569577794910490624,"text":"@JetBlue Yoga it is. TV service seems to be down though :-(\nI look forward to that do much!","label":"negative"}
{"tweet_id":569577959440257025,"text":"@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?","label":"neutral"}
{"tweet_id":569578005430984704,"text":"@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess","label":"negative"}
{"tweet_id":569578016843669504,"text":"@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated","label":"negative"}
{"tweet_id":569578296360378369,"text":"@JetBlue is blaming @TSA for flight 584 luggage debacle!  #luggagegate","label":"negative"}
{"tweet_id":569578297945919488,"text":"@USAirways this has been my WORST flying experience with you guys, you need to do better","label":"negative"}
{"tweet_id":569578439797313536,"text":"@JetBlue the whole plane. Flight 561 from LGA to PBI http:\/\/t.co\/4Ktk2hsmGy","label":"neutral"}
{"tweet_id":569579474762608640,"text":"@united, no. Re-booked with American and United said they'd transfer our bags to them.","label":"negative"}
{"tweet_id":569579478168547328,"text":"@USAirways help im falling out of one of your planes","label":"negative"}
{"tweet_id":569579575291875328,"text":"@united is by far the worst airline ever \u00f0\u0178\u02dc\u00a1\u00f0\u0178\u02dc\u00a1","label":"negative"}
{"tweet_id":569579962786689024,"text":"@United rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun","label":"negative"}
{"tweet_id":569580001672237056,"text":"@JetBlue Awesome! #bestairlineever","label":"positive"}
{"tweet_id":569580180353609729,"text":"@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?","label":"negative"}
{"tweet_id":569580279251255296,"text":"@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate","label":"negative"}
{"tweet_id":569580460843651072,"text":"@JetBlue my email is my twitter handle followed by gmail \u00e2\u02dc\u00ba\u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":569580648505020416,"text":"@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??","label":"negative"}
{"tweet_id":569581126215438336,"text":"@JetBlue you guys rock!","label":"positive"}
{"tweet_id":569581303785328640,"text":"@JetBlue your agent told us TSA didn't have a crew to get bags!","label":"negative"}
{"tweet_id":569581828258078721,"text":"@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be cancelled an hour later. Not even snowing at DCA","label":"negative"}
{"tweet_id":569581903965265920,"text":"@united  Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http:\/\/t.co\/tFjfMSHa2k","label":"negative"}
{"tweet_id":569581977889869825,"text":"@united Thanks so much , my passport was recovered","label":"positive"}
{"tweet_id":569582603902128128,"text":"@JetBlue backlog is an hour at most, this is over two!  Unacceptable!!","label":"negative"}
{"tweet_id":569582862472577024,"text":"@united - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!","label":"negative"}
{"tweet_id":569583943772610560,"text":"@united the emails\/calls over the past months about flight changes were helpful wish you would have sent them on the cancellation yesterday","label":"negative"}
{"tweet_id":569584207011434497,"text":"@USAirways why have me board a plane knowing there is a maint issue?  US5235.","label":"negative"}
{"tweet_id":569584372820647936,"text":"@JetBlue early last month via Expedia-there's an extra middle name and initial attached to my last name","label":"neutral"}
{"tweet_id":569584379258900480,"text":"@united you guys are gay","label":"negative"}
{"tweet_id":569584719089836032,"text":"@USAirways new F\/As from DFW to CLT this morning did a great job. Well Done!","label":"positive"}
{"tweet_id":569584744532287490,"text":"@SouthwestAir FIND A WAY TO CANCEL FLIGHT 310!!!!!!!","label":"negative"}
{"tweet_id":569585203666161664,"text":"@JetBlue should I bother contacting them? I already checked into my flight \u00f0\u0178\u02dc\u2022","label":"negative"}
{"tweet_id":569586098772578304,"text":"@SouthwestAir Boooo!!!!!!   Don't be like the other airlines!!  http:\/\/t.co\/WHAGPknnLF","label":"negative"}
{"tweet_id":569586179185754113,"text":"@united Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good.","label":"negative"}
{"tweet_id":569586189776371712,"text":"@JetBlue thanks for replying-I feel a little better we'll see how it goes \u00e2\u02dc\u00ba\u00ef\u00b8\ufffd\u00e2\u0153\u02c6\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":569586235259404288,"text":"@SouthwestAir good to be back. See you all again in several weeks.","label":"positive"}
{"tweet_id":569586372866150400,"text":"@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you cancelling flights out there?","label":"negative"}
{"tweet_id":569586373042278400,"text":"@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min late trying to figure out issue #bringbackrealstaff","label":"negative"}
{"tweet_id":569586471570534400,"text":"@united unacceptable. 403 was 90 min late for a 'missing screw' our flight to Tucson left before we even landed","label":"negative"}
{"tweet_id":569587157574135808,"text":"<3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!","label":"negative"}
{"tweet_id":569587242672398336,"text":"@AmericanAir Please bring American Airlines to #BlackBerry10","label":"neutral"}
{"tweet_id":569587371693355008,"text":"@AmericanAir leaving over 20 minutes late. No warnings or communication until we were 15 minutes late. That's called shitty customer svc","label":"negative"}
{"tweet_id":569587663692554242,"text":"@USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane?","label":"negative"}
{"tweet_id":569587691626622976,"text":"@AmericanAir right on cue with the delays\u00f0\u0178\u2018\u0152","label":"negative"}
{"tweet_id":569587705937600512,"text":"@AmericanAir my flight was cancelled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday.","label":"negative"}
{"tweet_id":569587728607633408,"text":"@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.","label":"negative"}
{"tweet_id":569587813856841728,"text":"\u00e2\u20ac\u0153@AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http:\/\/t.co\/4gr39s91Dl\u00e2\u20ac\ufffd\u00f0\u0178\u02dc\u201a","label":"neutral"}
{"tweet_id":569587844693536768,"text":"@USAirways  you canceled & rescheduled my flight & still getting updates & can't find my current flight on my account http:\/\/t.co\/8Je1h3666w","label":"negative"}
{"tweet_id":569588082284101633,"text":"@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems later I don't have time.","label":"negative"}
{"tweet_id":569588348593025024,"text":"@SouthwestAir thanks for the response - flight time has passed - rebooked now","label":"negative"}
{"tweet_id":569588375037960192,"text":"@SouthwestAir wife's flight to DAL just got cancelled. What does she do to find options to get back home?  1708 PHX->DAL","label":"negative"}
{"tweet_id":569588464896876545,"text":"@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one.","label":"negative"}
{"tweet_id":569588473050611712,"text":"@AmericanAir Thanks! He is.","label":"positive"}
{"tweet_id":569588578159697920,"text":"@USAirways has failed me all day long, should I blame it on @AmericanAir ?","label":"negative"}
{"tweet_id":569588591602458624,"text":"@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?","label":"negative"}
{"tweet_id":569589028590391298,"text":"@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235","label":"negative"}
{"tweet_id":569589079710380032,"text":"@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs)","label":"negative"}
{"tweet_id":569589123218079745,"text":"@USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights cancelled so can sell them","label":"neutral"}
{"tweet_id":569589319846854658,"text":"@united I missed my connection already. Then I missed the next flight they put me on.  Now I'm going to LAX instead of Hawaii.  :(","label":"negative"}
{"tweet_id":569589379385008129,"text":"@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass","label":"positive"}
{"tweet_id":569589460226183168,"text":"@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!","label":"negative"}
{"tweet_id":569589493138731009,"text":"@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!","label":"negative"}
{"tweet_id":569589872094289920,"text":"@united Waiting for 3494 EWR-ORD, delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?","label":"negative"}
{"tweet_id":569589955837628416,"text":"@SouthwestAir  I heard a rumor flight 898 was cancelled.  Is this true?","label":"neutral"}
{"tweet_id":569589959088173056,"text":"@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer.","label":"negative"}
{"tweet_id":569590013278756865,"text":"@AmericanAir Love the new planes for the JFK-LAX run.  Maybe one day I will be on one where the amenities all function.  #NoCharge #Ever","label":"positive"}
{"tweet_id":569590151657103360,"text":"@united I don't know what DM the confirmation number means.","label":"neutral"}
{"tweet_id":569590208095768576,"text":"@SouthwestAir is having a party in the atl terminal. #letitgo http:\/\/t.co\/qxTeqZm3yz","label":"neutral"}
{"tweet_id":569590527349252096,"text":"@JetBlue wondering if it's possible for my colleague and I to get on an earlier flight LAX>JFK tomorrow. Can you help?","label":"neutral"}
{"tweet_id":569590892085915649,"text":"@AmericanAir I've been on hold for 55 mins about my canceled international flight. Am out of country, so can't leave a call back #. Help?","label":"negative"}
{"tweet_id":569590965880532993,"text":"@AmericanAir I wait 2+ hrs for CS to call me back re why  flt is cxld\/protection & they hang up the minute I answer on 1st ring?","label":"negative"}
{"tweet_id":569590988395708416,"text":"@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable","label":"positive"}
{"tweet_id":569591285150908416,"text":"@AmericanAir DMing you now! Big thanks.","label":"positive"}
{"tweet_id":569591310589431808,"text":"@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL","label":"negative"}
{"tweet_id":569591456190504961,"text":"@united You must follow me in order for me to send you a direct message if that is what you meant.","label":"neutral"}
{"tweet_id":569591540944756737,"text":"@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help.  Direct message faster than calling 800 number? #Backwards","label":"negative"}
{"tweet_id":569591642367401984,"text":"\u00e2\u20ac\u0153@united:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML\u00e2\u20ac\ufffd:3:15 & still not resolved","label":"negative"}
{"tweet_id":569591647685775361,"text":"@united @Lmuschel he is traveling with me on a sep reservation number F3KxB8","label":"neutral"}
{"tweet_id":569591945816772608,"text":"@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch \"Buy\"","label":"negative"}
{"tweet_id":569592022635585536,"text":"@united thanks for ruined my vacation for having poorly maintained aircrafts that can\u00e2\u20ac\u2122t fly safely out of STT. #UA1481 #cancelledflight","label":"negative"}
{"tweet_id":569592148338876416,"text":"@AmericanAir & if that wasn't enough, your staff have been so rude & ignored passengers,don't think that should be accepted whatever reason","label":"negative"}
{"tweet_id":569592236981284864,"text":"@united It was cancelled, none of the passengers were notified. Complete violation of travelers' rights.  @AerocivilCol","label":"negative"}
{"tweet_id":569592368518660096,"text":"@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my canceled American flight tonight \u00f0\u0178\u02dc\u00a1","label":"negative"}
{"tweet_id":569592390211801089,"text":"@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven\u00e2\u20ac\u2122t gotten through.","label":"negative"}
{"tweet_id":569592402085847041,"text":"@AmericanAir cancels flights arbitrarily on same itinerary.  Weekend ruined for no good reason! No crew = missed Monday am mtg.","label":"negative"}
{"tweet_id":569592447455465472,"text":"@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice?","label":"negative"}
{"tweet_id":569592674400907264,"text":"@AmericanAir my flight out of TYR tomorrow was canceled due to weather. How long until a rebook?","label":"negative"}
{"tweet_id":569592675638382592,"text":"@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!","label":"negative"}
{"tweet_id":569592830307508224,"text":"@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage  #AmericanAirlines","label":"negative"}
{"tweet_id":569593045777321985,"text":"@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.","label":"negative"}
{"tweet_id":569593694963310593,"text":"@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?","label":"negative"}
{"tweet_id":569593810390425600,"text":"@AmericanAir Hey AA - can you help with an itinerary for a plat custy?  Stuck in PVR and phones aren't working","label":"negative"}
{"tweet_id":569594123222585344,"text":"@AmericanAir  beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26","label":"negative"}
{"tweet_id":569594386066984960,"text":".@VirginAmerica does that mean you don't have a policy for destroyed luggage?","label":"negative"}
{"tweet_id":569594402114392064,"text":"@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?","label":"negative"}
{"tweet_id":569594712337854464,"text":"@AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there","label":"positive"}
{"tweet_id":569594855556452352,"text":"@AmericanAir I've been trying for 4 hours to get hold of someone.","label":"negative"}
{"tweet_id":569594973949206529,"text":"@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http:\/\/t.co\/dr5oCtp1DY","label":"negative"}
{"tweet_id":569595123799101440,"text":".@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold.  I know its snowing somewhere, but this is awful","label":"negative"}
{"tweet_id":569595218401439744,"text":"@united yes, computer would allow me to get to San Diego quick but customer service will not help.  Says can't rebook http:\/\/t.co\/KcVUbUYExc","label":"negative"}
{"tweet_id":569595309279440896,"text":"@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?","label":"neutral"}
{"tweet_id":569595333899997185,"text":"@AmericanAir I\u00e2\u20ac\u2122ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.","label":"negative"}
{"tweet_id":569595399557685248,"text":".@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same.","label":"negative"}
{"tweet_id":569595595754639360,"text":"@AmericanAir no hold times, just disconnections.   There is no excuse for that","label":"negative"}
{"tweet_id":569595791355981825,"text":"@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary.","label":"negative"}
{"tweet_id":569596034059358208,"text":"@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk.","label":"negative"}
{"tweet_id":569596097540132864,"text":".@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.","label":"negative"}
{"tweet_id":569596156927303681,"text":"@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty.  #epicfail #poorplanning","label":"negative"}
{"tweet_id":569596364197199873,"text":"@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card.","label":"negative"}
{"tweet_id":569596420761604096,"text":"@AmericanAir half hour late leaving DFW...no attempt at an explanation","label":"negative"}
{"tweet_id":569596445680115712,"text":"@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http:\/\/t.co\/VX9vBCTdLf","label":"positive"}
{"tweet_id":569596469105299456,"text":"@SouthwestAir @TheAcademy party in #hotlanta http:\/\/t.co\/x5ZQssJtRB","label":"neutral"}
{"tweet_id":569596515510956032,"text":"@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!","label":"negative"}
{"tweet_id":569596652622721024,"text":"@AmericanAir But Eagle is always late","label":"negative"}
{"tweet_id":569596665864130562,"text":"@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing.","label":"negative"}
{"tweet_id":569596783011217408,"text":"@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please","label":"negative"}
{"tweet_id":569596793941401601,"text":"@AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare","label":"negative"}
{"tweet_id":569597220871282690,"text":"@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.","label":"negative"}
{"tweet_id":569597663953293312,"text":"@united has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed","label":"negative"}
{"tweet_id":569597666025345024,"text":"@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome.","label":"negative"}
{"tweet_id":569597711789502464,"text":"@USAirways suggest you failures make a HUGE donation to @the_USO  Charlotte, NC as THEY provided GREAT customer service today, unlike you.","label":"negative"}
{"tweet_id":569597885446270976,"text":"@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin","label":"negative"}
{"tweet_id":569597962659110913,"text":"@AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!","label":"neutral"}
{"tweet_id":569598047593713665,"text":"@united this is why I fly @SouthwestAir ... Never have any issues","label":"positive"}
{"tweet_id":569598072923123712,"text":"@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.","label":"negative"}
{"tweet_id":569598155999674368,"text":"@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w\/ that esp after the travel experience I've had","label":"negative"}
{"tweet_id":569598171082596352,"text":"@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight","label":"negative"}
{"tweet_id":569598314825555968,"text":"@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.","label":"negative"}
{"tweet_id":569598323621023745,"text":"@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...","label":"negative"}
{"tweet_id":569598406181695488,"text":"@AmericanAir i was also told by agents my issues \"aren't their prob\" K fine. I get it. But have some compassion 4 others dealing w\/this!!!","label":"negative"}
{"tweet_id":569598457809276928,"text":"@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !","label":"negative"}
{"tweet_id":569598511483789312,"text":"@SouthwestAir  Wish you allowed http:\/\/t.co\/0pDNtGBXC6 to access you site for awards tracking.","label":"neutral"}
{"tweet_id":569598671420919808,"text":"@AmericanAir I know.  After an hour I got a live person.  It messes up our arrival and car plans at two airports and is costing us more.","label":"negative"}
{"tweet_id":569598852912668672,"text":"@USAirways you should update your passbook passes with any gate changes.","label":"neutral"}
{"tweet_id":569598942821744640,"text":"@AmericanAir All flts to JFK cancelled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome!  #twitterhug #shesaidrun","label":"negative"}
{"tweet_id":569598991463268352,"text":"@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?","label":"negative"}
{"tweet_id":569599116403036160,"text":"@AmericanAir Not only was 5418 late, but we've been boarded and waiting for over 30min. WTF?","label":"negative"}
{"tweet_id":569599260288819201,"text":"@USAirways yesterday we were delayed for SIX hours w\/lil to NO explanation we paid LOTS of $$ 2 fly w\/u & this is how u treat ur customers?","label":"negative"}
{"tweet_id":569599295713890304,"text":"@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable","label":"negative"}
{"tweet_id":569599312671301633,"text":"@AmericanAir hey there me again from yesterday im still on hold","label":"negative"}
{"tweet_id":569599379893575680,"text":"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing\/calling\/DMing people you've inconvenienced.","label":"negative"}
{"tweet_id":569599532268449792,"text":"@USAirways I promise, if I can help it I will nvr fly w\/u again. Even if I have 2 pay more $$$ 2 fly w\/ sum1 else #badcustomerservice","label":"negative"}
{"tweet_id":569599713499963394,"text":"@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight.  Airlines are the absolute worst","label":"negative"}
{"tweet_id":569599725240000513,"text":"@usairways I have been on hold for over 3 hours.  Please help! http:\/\/t.co\/tyXAZtMQ1U","label":"negative"}
{"tweet_id":569599867716132864,"text":"Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.","label":"positive"}
{"tweet_id":569600009097904128,"text":"@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.","label":"negative"}
{"tweet_id":569600023597428736,"text":"@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting..","label":"negative"}
{"tweet_id":569600137296633856,"text":"@AmericanAir Thank you.....you do the same!!","label":"positive"}
{"tweet_id":569600291290656768,"text":"@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow","label":"negative"}
{"tweet_id":569600295833116672,"text":"@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work.","label":"negative"}
{"tweet_id":569600599588630529,"text":"@AmericanAir please help us get home tomorrow!!!!!","label":"neutral"}
{"tweet_id":569600720254541824,"text":"@USAirways you have got to be kidding me!  No info on 4565 from DCA to BGR and your phone line tells me to call back later?","label":"negative"}
{"tweet_id":569600757516914688,"text":"@USAirways thanks for being so bad you make a two day train trip look appealing!!","label":"negative"}
{"tweet_id":569600780048560128,"text":"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it\u00e2\u20ac\u2122s the ILS at CLL at fault, not the weather.","label":"negative"}
{"tweet_id":569600990430806017,"text":"@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??","label":"negative"}
{"tweet_id":569601094239825920,"text":"Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!","label":"positive"}
{"tweet_id":569601275672829952,"text":"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain","label":"negative"}
{"tweet_id":569601363799359488,"text":"@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!","label":"negative"}
{"tweet_id":569601519663906819,"text":".@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!","label":"negative"}
{"tweet_id":569601934853873664,"text":"@AmericanAir tried ringing but told me to try again later. I'm supposed to be leaving in an hour...","label":"negative"}
{"tweet_id":569602069335838720,"text":"@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though.","label":"negative"}
{"tweet_id":569602278988120064,"text":"@SouthwestAir I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @USAirways. #notmadeofmoney","label":"negative"}
{"tweet_id":569602407417692162,"text":"@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED???","label":"negative"}
{"tweet_id":569602563261276160,"text":"@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service","label":"negative"}
{"tweet_id":569602645712769025,"text":"As soon as I can, sending my son home with you Saturday. @JetBlue","label":"neutral"}
{"tweet_id":569602682505138176,"text":"@AmericanAir Flight canceled and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!","label":"negative"}
{"tweet_id":569602817633222656,"text":"@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing.","label":"negative"}
{"tweet_id":569602861467885568,"text":"@united flight UA3774 after two delays. just cancelled and no more flights to Norfolk that aren't booked. Renting a car.","label":"negative"}
{"tweet_id":569602974671990784,"text":"@JetBlue You never got my wife to her destination and you expect a $75.00 \"goodwill credit\" will  make everything hunky-dory. You blew it.","label":"negative"}
{"tweet_id":569602975829757952,"text":"@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport","label":"negative"}
{"tweet_id":569603039750852608,"text":"@JetBlue does not fit in 140","label":"negative"}
{"tweet_id":569603127223066624,"text":"@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.","label":"negative"}
{"tweet_id":569603156927246336,"text":"@AmericanAir missing a full days of work thanks guys","label":"negative"}
{"tweet_id":569603236711305216,"text":"@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer","label":"negative"}
{"tweet_id":569603326947364864,"text":"@SouthwestAir - thanks for canceling our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again","label":"negative"}
{"tweet_id":569603357406576641,"text":"@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago.  Sitting in airport, wondering#irritated","label":"negative"}
{"tweet_id":569603523954016256,"text":"@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours!  Get to CLT to horrid customer service!","label":"negative"}
{"tweet_id":569603529888788480,"text":"@JetBlue You just don't get it.  It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue.","label":"negative"}
{"tweet_id":569603590349848576,"text":"@AmericanAir @ejacqui If you updated the screens, then people would know the latest info, good or bad. And that wouldn't work because...","label":"negative"}
{"tweet_id":569603669114511360,"text":"@United is offering to reroute my SFO flight to LAX. Might be geography class time.","label":"negative"}
{"tweet_id":569603833804038144,"text":"@USAirways more like USDELAY-ways. Another long 'paperwork' related delay - Friday in Charlotte. Today in Philly. #letsgoalready","label":"negative"}
{"tweet_id":569603875671396352,"text":"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me","label":"negative"}
{"tweet_id":569603962233622528,"text":"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on \"travel size\" toiletries","label":"positive"}
{"tweet_id":569603991551782913,"text":"@AmericanAir  Mad love http:\/\/t.co\/4ojrSDWPkK NYC-","label":"positive"}
{"tweet_id":569604033083789312,"text":"@JetBlue at what point in delays can I take a different flight to my destination?","label":"negative"}
{"tweet_id":569604066239762432,"text":"@SouthwestAir  Mad love http:\/\/t.co\/4ojrSDWPkK NYC-","label":"positive"}
{"tweet_id":569604083507556353,"text":"@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies","label":"negative"}
{"tweet_id":569604173236477952,"text":"@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever.","label":"negative"}
{"tweet_id":569604198033170432,"text":"@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed","label":"negative"}
{"tweet_id":569604198771363840,"text":"@USAirways it's unacceptable the way your agents at the gate treat paying customers!!!","label":"negative"}
{"tweet_id":569604243226652672,"text":"@AmericanAir more of the insane treatment by your customers","label":"negative"}
{"tweet_id":569604328153083904,"text":"@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA.","label":"negative"}
{"tweet_id":569604400479649792,"text":"@AmericanAir how does one book a ticket online and put it on hold?  Does that require that I pay for the ticket?","label":"neutral"}
{"tweet_id":569604425238454273,"text":"@AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport","label":"negative"}
{"tweet_id":569604453462110208,"text":"@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.","label":"negative"}
{"tweet_id":569604466757865472,"text":"@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut","label":"negative"}
{"tweet_id":569604469324967938,"text":"@JetBlue is your partnership with Hawaiian live? Earn Hawaiian miles flying Jetblue ? IF so, how do I add @HawaiianAir to my JB booking ?","label":"neutral"}
{"tweet_id":569604507405037569,"text":"@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in.","label":"negative"}
{"tweet_id":569604655166009345,"text":"@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.","label":"negative"}
{"tweet_id":569604665240895488,"text":"@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?","label":"negative"}
{"tweet_id":569604674715693057,"text":"@AmericanAir cut it. Put me on a flt tomorrow.","label":"negative"}
{"tweet_id":569604777962643457,"text":"@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by \u00e2\u0153\u02c6\u00ef\u00b8\ufffd\u00e2\u0153\u0152\u00ef\u00b8\ufffd","label":"negative"}
{"tweet_id":569604805116563457,"text":"@united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?","label":"neutral"}
{"tweet_id":569604904689340416,"text":"@AmericanAir bought a ticket on @SouthwestAir. After two days, your \"team\" couldn't share the data needed to get me to my next meeting.","label":"negative"}
{"tweet_id":569604985110994945,"text":"@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.","label":"negative"}
{"tweet_id":569605022197153792,"text":"@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!","label":"positive"}
{"tweet_id":569605258621661184,"text":"@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice","label":"positive"}
{"tweet_id":569605359406485504,"text":"@AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind.","label":"negative"}
{"tweet_id":569605452230754305,"text":"@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.","label":"negative"}
{"tweet_id":569605593159352322,"text":"@JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed","label":"positive"}
{"tweet_id":569605690471288832,"text":"@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?","label":"negative"}
{"tweet_id":569605699308818432,"text":"@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am","label":"negative"}
{"tweet_id":569605930146353152,"text":"@AmericanAir  many have missed connections already b\/c of delayed flight which will finally board soon","label":"negative"}
{"tweet_id":569605935280336896,"text":"@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?","label":"negative"}
{"tweet_id":569606005618638848,"text":"@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update.","label":"negative"}
{"tweet_id":569606135960858624,"text":"@AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA","label":"neutral"}
{"tweet_id":569606248095576064,"text":"@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.","label":"negative"}
{"tweet_id":569606281998299137,"text":"@USAirways how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699","label":"negative"}
{"tweet_id":569606374591746050,"text":"@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?","label":"negative"}
{"tweet_id":569606467646578688,"text":"@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!","label":"negative"}
{"tweet_id":569606513859305473,"text":"@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail","label":"negative"}
{"tweet_id":569606901325017090,"text":"@united united flight UA3774 after two delays just cancelled no explanation & no more flights to Norfolk that aren't booked. Renting a car.","label":"negative"}
{"tweet_id":569606926234824704,"text":"@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.","label":"negative"}
{"tweet_id":569607114462793730,"text":"@SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http:\/\/t.co\/BaYePZkMiz","label":"neutral"}
{"tweet_id":569607124772196352,"text":"@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02\/28\/2015 until the 03\/03\/2015 and they don't want to honor my flight.","label":"negative"}
{"tweet_id":569607509167595520,"text":"@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http:\/\/t.co\/hQdB5IRuVg","label":"negative"}
{"tweet_id":569607647051317249,"text":"@SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC","label":"neutral"}
{"tweet_id":569607661655715841,"text":"@AmericanAir flights been cancelled, can't get through to the desk and nothing showing online under my reservation - what do I do?","label":"negative"}
{"tweet_id":569607719713288192,"text":"@USAirways #695 might have been canceled? mechanical issue. 6 hours later 100 people still waiting and Zero information. Please send help.","label":"negative"}
{"tweet_id":569607757784952832,"text":"@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now?","label":"negative"}
{"tweet_id":569608265623064576,"text":"@AmericanAir first the pilot, then the catering...","label":"negative"}
{"tweet_id":569608282442047488,"text":"@AmericanAir flight canceled out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank","label":"negative"}
{"tweet_id":569608307184242688,"text":"@AmericanAir after all, the plane didn\u00e2\u20ac\u2122t land in identical or worse) conditions at GRK according to METARs.","label":"negative"}
{"tweet_id":569608328998887424,"text":"@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.","label":"negative"}
{"tweet_id":569608446586200064,"text":"@AmericanAir The bad weather wasn't a surprise! You should have double\/triple staff on hand to handle calls. Way to treat your customers.","label":"negative"}
{"tweet_id":569608570066436096,"text":"@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super.","label":"negative"}
{"tweet_id":569608624814698496,"text":"@united agent, \"You should use the bathroom before boarding.. Toilets onboard are full.\" Oh you can expected a strongly worded email FUnited","label":"negative"}
{"tweet_id":569608733321498627,"text":"@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital.","label":"positive"}
{"tweet_id":569608734332162048,"text":"@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..","label":"negative"}
{"tweet_id":569608866138173440,"text":"@United Personal Device Entertainment system is great but with app crashing every 10\/15 mins I'm glad it's free for now.","label":"negative"}
{"tweet_id":569608870429114368,"text":"@united stuck in YYZ because staff took a break? Not happy 1K....","label":"negative"}
{"tweet_id":569609163824713729,"text":"@AmericanAir when is next lax JFK flight today","label":"neutral"}
{"tweet_id":569609326253502465,"text":"@AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com","label":"negative"}
{"tweet_id":569609590171676675,"text":"@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.","label":"negative"}
{"tweet_id":569609621834301440,"text":"@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.","label":"negative"}
{"tweet_id":569609680961572866,"text":"@united Delayed 7 hrs flight 5721 PIT\/IAD, finally board the plane, sit half hour & crew is at their hrs limit & we deplane. Unacceptable.","label":"negative"}
{"tweet_id":569609699152273409,"text":"@AmericanAir my itinerary was from EWR TO DALLAS to LA. You cancelled my flight, you have my money, find a way to get me there from EWR","label":"negative"}
{"tweet_id":569609971383586817,"text":"@VirginAmerica I paid the premium to fly you across the country, you cancel my flight and offer no check fee or upgrade love? Sad face :(","label":"negative"}
{"tweet_id":569610485101768704,"text":"\u00e2\u20ac\u0153@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for rebooking options.\u00e2\u20ac\ufffd Good luck with that!","label":"negative"}
{"tweet_id":569610542723309568,"text":"@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!","label":"negative"}
{"tweet_id":569610871934205954,"text":"@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah","label":"negative"}
{"tweet_id":569610889214754816,"text":"@united Okay, just requested to follow.","label":"neutral"}
{"tweet_id":569610893052518400,"text":"@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF","label":"negative"}
{"tweet_id":569611065820110848,"text":"@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes","label":"negative"}
{"tweet_id":569611482234687488,"text":"@AmericanAir \n\nFantastic support by the Twitter team. I appreciate it. Thanks again.","label":"positive"}
{"tweet_id":569611581920808960,"text":"@AmericanAir @macario2 but you are late again!! Again and again! Where are the crew?","label":"negative"}
{"tweet_id":569611721054162945,"text":"@AmericanAir #AmericanAirlines 1 1\/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation","label":"negative"}
{"tweet_id":569612035585155073,"text":"@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http:\/\/t.co\/oTTy5rYMzD","label":"negative"}
{"tweet_id":569612120758878208,"text":"@JetBlue follow for DM please","label":"neutral"}
{"tweet_id":569612143873490944,"text":"@SouthwestAir when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!","label":"neutral"}
{"tweet_id":569612280989495296,"text":"@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave later today","label":"negative"}
{"tweet_id":569612549458522113,"text":"@SouthwestAir worst air line ever, you have no compassion of the handicapped","label":"negative"}
{"tweet_id":569612947833671680,"text":"@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.","label":"negative"}
{"tweet_id":569613113718218752,"text":"@SouthwestAir your \"complimentary\" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!","label":"negative"}
{"tweet_id":569613265631780865,"text":"@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain","label":"negative"}
{"tweet_id":569613272049012736,"text":"@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules.","label":"negative"}
{"tweet_id":569613284455948289,"text":"@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!","label":"negative"}
{"tweet_id":569613473845542912,"text":"@AmericanAir you think I haven't tried that multiple times?? The \"status\" of my bag is that it should've been here YESTERDAY. So disgusted.","label":"negative"}
{"tweet_id":569613523648532480,"text":"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!","label":"negative"}
{"tweet_id":569613601918492672,"text":"@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow","label":"neutral"}
{"tweet_id":569613661045690368,"text":"@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you","label":"negative"}
{"tweet_id":569614085807067136,"text":"@AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http:\/\/t.co\/YokkHHQcMP","label":"negative"}
{"tweet_id":569614088390578176,"text":"@AmericanAir My flights tomorrow were canceled, can't do anything online, and can't get through on phone. Help?","label":"negative"}
{"tweet_id":569614361574158336,"text":"@USAirways has the WORST customer service and their flights are always delayed","label":"negative"}
{"tweet_id":569614422496444417,"text":"@USAirways when do we get our baggages? @usaireays 699 LA to RDU http:\/\/t.co\/vU5lBZXtRX","label":"negative"}
{"tweet_id":569614500044918784,"text":"@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock","label":"positive"}
{"tweet_id":569614651400585216,"text":"@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again","label":"negative"}
{"tweet_id":569614672061575168,"text":"@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online??","label":"negative"}
{"tweet_id":569614679154143232,"text":"@united so unhelpful... http:\/\/t.co\/vBfIeo2qJC","label":"negative"}
{"tweet_id":569615004489494528,"text":"@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...","label":"neutral"}
{"tweet_id":569615100006440960,"text":"@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?","label":"negative"}
{"tweet_id":569615109363929088,"text":"@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service \u00f0\u0178\u02dc\u0192","label":"neutral"}
{"tweet_id":569615410720432128,"text":"@americanair hi, you cancelled our flight back to the US and now won't take our call. What are we supposed to do?","label":"negative"}
{"tweet_id":569615444300185600,"text":"@AmericanAir cancels my flight, doesn't send an email, text or call. Now I'm stranded in Louisville.","label":"negative"}
{"tweet_id":569615636869062659,"text":"@JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account.  They are still NOT there! 1\/2","label":"negative"}
{"tweet_id":569615644448186369,"text":"@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ","label":"negative"}
{"tweet_id":569615659333627904,"text":"@united...do you still have flat tire policy.  Shuttle broke down on way to ORD.  Will probably miss the 425pm to CLE...Help please!!","label":"neutral"}
{"tweet_id":569615736387325952,"text":"@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler","label":"negative"}
{"tweet_id":569615753885970432,"text":"@JetBlue You also promised to change my wife's name on the account and it is also not done.  WTF?","label":"negative"}
{"tweet_id":569615855505387520,"text":"@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here...","label":"negative"}
{"tweet_id":569615983205347329,"text":"@AmericanAir where do I look for cabin crew vacancies?","label":"neutral"}
{"tweet_id":569616019708182529,"text":"@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!","label":"negative"}
{"tweet_id":569616120866476032,"text":"@AmericanAir so how do we get me a person?","label":"neutral"}
{"tweet_id":569616283706077184,"text":"@AmericanAir Flight for tomorrow has already been cancelled, what do I do now?","label":"negative"}
{"tweet_id":569616362223628289,"text":"@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?","label":"negative"}
{"tweet_id":569616490380439552,"text":"@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!","label":"positive"}
{"tweet_id":569616573905936384,"text":"@AmericanAir 1st leg of my flight 2 nyc tomorrow has been cancelled. if you make me hold for 2hrs i may miss my only chance back home!","label":"negative"}
{"tweet_id":569616586178301952,"text":"@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available","label":"negative"}
{"tweet_id":569616634601717760,"text":"@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...\u00e2\u0153\u02c6\u00ef\u00b8\ufffd","label":"negative"}
{"tweet_id":569616699604934656,"text":"@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.","label":"negative"}
{"tweet_id":569616836884619264,"text":"@united heard about the voucher\/miles credit for canceling my international flight yesterday, but I didn't get an email.","label":"negative"}
{"tweet_id":569616883734974464,"text":"@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to","label":"negative"}
{"tweet_id":569616974256472064,"text":"@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!","label":"negative"}
{"tweet_id":569617019257151488,"text":"@united and I was denied an upgrade because of catering issues??? #poorservice","label":"negative"}
{"tweet_id":569617064375271424,"text":"@united I'll be calling tomorrow","label":"neutral"}
{"tweet_id":569617083194933248,"text":"@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned","label":"negative"}
{"tweet_id":569617332907212800,"text":"@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1\/2 hrs for bags. Flight 699","label":"negative"}
{"tweet_id":569617556857851904,"text":"@united flight delayed...again...every time. \"Maintenance issues\"","label":"negative"}
{"tweet_id":569617704644165632,"text":"@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE.","label":"negative"}
{"tweet_id":569617776509378560,"text":"@JetBlue woof I'm on the red cArpet http:\/\/t.co\/iIdrbLNOoX","label":"neutral"}
{"tweet_id":569617807916322817,"text":"@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly","label":"negative"}
{"tweet_id":569617808885096448,"text":"@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.","label":"negative"}
{"tweet_id":569617887637348352,"text":"@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!","label":"negative"}
{"tweet_id":569617894666997761,"text":"@AmericanAir redirect my flight without telling me, service is abysmal.","label":"negative"}
{"tweet_id":569618014141751298,"text":"@JetBlue 5 hours delayed now in hour increments?  Really?  & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?","label":"negative"}
{"tweet_id":569618309357940737,"text":"@JetBlue the fact that #ChrisHasMadeUsBLUSH isn't trending is how you know I'm loyal ;)","label":"neutral"}
{"tweet_id":569618440396398592,"text":"@united if I miss the #Oscars I'll never fly united again","label":"negative"}
{"tweet_id":569618527948115968,"text":"@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame","label":"negative"}
{"tweet_id":569618659917893632,"text":"@AmericanAir two hours later and still waiting for a callback. Need to reschedule flight 1027, hopefully to the later one tomo not canceled","label":"negative"}
{"tweet_id":569618750946873344,"text":"@USAirways On hold for >70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help!","label":"negative"}
{"tweet_id":569618868441722882,"text":"@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer","label":"negative"}
{"tweet_id":569618884355092480,"text":"@united ouch not fair","label":"negative"}
{"tweet_id":569619075246235648,"text":"@USAirways cancels my flight to NY 3 times, then once I make it here they decided for S&Gs they'll cancel my return flight too. Thanks.","label":"negative"}
{"tweet_id":569619171866222592,"text":"@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks","label":"negative"}
{"tweet_id":569619208884977664,"text":"@united, we've been waiting for over an hour for our luggage- what gives?","label":"negative"}
{"tweet_id":569619309401546752,"text":"@SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color","label":"neutral"}
{"tweet_id":569619325230960641,"text":"@united seriously. This is just complete bs.","label":"negative"}
{"tweet_id":569619330012463104,"text":"@AmericanAir Always love opening the upgrade email.","label":"positive"}
{"tweet_id":569619545893306369,"text":"@united seriously?   UA 806.  Delayed because of the copilot isn't here?  For 1.5 hours and he is only flying from Raleigh? Disappointing","label":"negative"}
{"tweet_id":569619569372823552,"text":"@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated","label":"negative"}
{"tweet_id":569619752399667200,"text":"@AmericanAir flight 1041 is the first flight.","label":"neutral"}
{"tweet_id":569619861879590912,"text":"@USAirways 24 hrs later still not home. Hotel, rental car etc with a 5 yr old, what happened to \"customer service is our first priority\"","label":"negative"}
{"tweet_id":569619984802054144,"text":"@JetBlue Domestic.  To be clear -- I do not have to sit in (your lovely) terminal, just need to be there 1 hour prior to boarding?  Thanks!","label":"neutral"}
{"tweet_id":569620017840398337,"text":"@AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was canceled due to plane malfunction well within your control","label":"negative"}
{"tweet_id":569620098467569664,"text":"@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show","label":"negative"}
{"tweet_id":569620102389350401,"text":"@VirginAmerica always!!! Xoxo","label":"positive"}
{"tweet_id":569620168671756288,"text":"@JetBlue of my tray table is broken what do i do?","label":"neutral"}
{"tweet_id":569620169971998721,"text":"@AmericanAir  flight to dca I need to change asap help can't get through","label":"negative"}
{"tweet_id":569620355783925760,"text":"@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help\/info?","label":"negative"}
{"tweet_id":569620382023622657,"text":"@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux","label":"negative"}
{"tweet_id":569620438734807042,"text":"@SouthwestAir just sent it","label":"negative"}
{"tweet_id":569620440613826561,"text":"@AmericanAir \n\nSeats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http:\/\/t.co\/nxQiJCoJNj","label":"negative"}
{"tweet_id":569620512139145216,"text":"@AmericanAir  please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help","label":"negative"}
{"tweet_id":569620597543739392,"text":"@AmericanAir pls help. This is seriously beyond ridiculous.","label":"negative"}
{"tweet_id":569620643810926592,"text":"@AmericanAir I have an issue that requires a bit more than a tweet to explain, do y\u00e2\u20ac\u2122all have an email?","label":"neutral"}
{"tweet_id":569620902742233088,"text":"@united I do not see where it talks about military baggage fees. Can you please guide me. Thanks","label":"neutral"}
{"tweet_id":569620944160886784,"text":"@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime","label":"negative"}
{"tweet_id":569621210746789888,"text":"@USAirways so apparently all of your computers crashed at BWI?  Any update on when flights will be moving?","label":"negative"}
{"tweet_id":569621228048089088,"text":"@AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our canceled flight.","label":"negative"}
{"tweet_id":569621365634015232,"text":"@USAirways What a great way to kick someone when they are down. Cancel a noon flight and rebook me on one two hours south from here tomorrow","label":"negative"}
{"tweet_id":569621367806664705,"text":"@AmericanAir why was my flight from Miami to Dallas Monday  rescheduled to Tuesday?","label":"negative"}
{"tweet_id":569621412325023744,"text":"@USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # & left 6 msgs. No return call what to do at this point.","label":"negative"}
{"tweet_id":569621527911485440,"text":"@AmericanAir your service is horrible. I can't get a straight answer from your ground agents.","label":"negative"}
{"tweet_id":569621528951660545,"text":"@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!","label":"negative"}
{"tweet_id":569621548446957568,"text":"@USAirways But good luck getting there! Not cool.","label":"neutral"}
{"tweet_id":569621583737835520,"text":"@AmericanAir that's not what I asked :)) I'm looking to change a booking for 03.03. Can you help","label":"negative"}
{"tweet_id":569621598849748993,"text":"@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled flight pending","label":"negative"}
{"tweet_id":569621698905022464,"text":"@usairways @AmericanAir LAX connect from term 6 to term 4.  55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?","label":"negative"}
{"tweet_id":569621744295682048,"text":"@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex  JetBlue, even having over 50.000 travel miles, you're still nothing","label":"negative"}
{"tweet_id":569621879633391616,"text":"@AmericanAir no response to DM or email yet.  customer service?","label":"negative"}
{"tweet_id":569621883282280448,"text":"@AmericanAir AA2416 on time and awesome flight. Great job American!","label":"positive"}
{"tweet_id":569622208588468224,"text":"@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never?","label":"negative"}
{"tweet_id":569622243526909952,"text":"@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up.","label":"negative"}
{"tweet_id":569622568459636736,"text":"@AmericanAir I want to speak to a human being! !!  This is not an obscene request!","label":"negative"}
{"tweet_id":569622656770646016,"text":"@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get \"fare no longer avail\" msg","label":"negative"}
{"tweet_id":569622678228705280,"text":"@united flight from san fransico to jfk was evacuated why?","label":"negative"}
{"tweet_id":569622857120137216,"text":"@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars","label":"negative"}
{"tweet_id":569623211324735488,"text":"@USAirways is really good at deferring responsibility.","label":"negative"}
{"tweet_id":569623368711991296,"text":"@JetBlue why are there so many delays to north east cities?","label":"negative"}
{"tweet_id":569623852403306496,"text":"@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A\u00e2\u017e\u00a1\u00ef\u00b8\ufffd8C \u00f0\u0178\u02dc\u2022","label":"negative"}
{"tweet_id":569623961224351744,"text":"@AmericanAir your message was delayed I just responded","label":"neutral"}
{"tweet_id":569624713414250496,"text":"@AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please!","label":"negative"}
{"tweet_id":569624788244828160,"text":"@SouthwestAir Sort of, but I'm arriving a day late and have to incur overnight costs in a connecting city. Not cool at all...","label":"negative"}
{"tweet_id":569624865558245376,"text":"@AmericanAir LGA 2 Nashville cancelled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.","label":"negative"}
{"tweet_id":569625053916061696,"text":"@USAirways provided the best service for me today! Thank you so much :)","label":"positive"}
{"tweet_id":569625210070175744,"text":"@AmericanAir I let a crew member know every time this happens.  Which is most of the time.","label":"negative"}
{"tweet_id":569625356942098432,"text":"@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.","label":"positive"}
{"tweet_id":569625419097313282,"text":"@united on 2\/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.","label":"positive"}
{"tweet_id":569625599570014209,"text":"@USAirways will you hold #475 today for connecting passengers coming from delayed flights?","label":"negative"}
{"tweet_id":569625606536732672,"text":"@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!","label":"neutral"}
{"tweet_id":569625607476158465,"text":".@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover.","label":"negative"}
{"tweet_id":569625609799774208,"text":"@VirginAmerica, @reallytallchris dropped a track on you... https:\/\/t.co\/zv2pt6TRK9","label":"neutral"}
{"tweet_id":569625739231948800,"text":"@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015","label":"positive"}
{"tweet_id":569625782181617664,"text":"@JetBlue they absolutely guaranteed us we would sit with our kids. Your \"terms\" response is insulting.  #jetblue","label":"negative"}
{"tweet_id":569625953602834433,"text":"@united the most frustrating flying experience. One continuous \"I dunno what time you will leave today. \". Dunno?! That's code for ...?","label":"negative"}
{"tweet_id":569626174617485313,"text":"@AmericanAir  Dear American, when did 2 hour hold times become the industry standard?  Have you heard of additional staffing during weather?","label":"negative"}
{"tweet_id":569626388610859008,"text":"@AmericanAir I have been on hold 3 hours.  2 seconds of it with a rude agent.","label":"negative"}
{"tweet_id":569626389944659970,"text":"@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http:\/\/t.co\/qRXvZFrD1Z","label":"negative"}
{"tweet_id":569626683139104768,"text":"@USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane.","label":"negative"}
{"tweet_id":569626787875053568,"text":"@AmericanAir @dfwairport  Have been trying to get canx flight resched since noon.  got 2 call backs but call disconnects as soon as I answer","label":"negative"}
{"tweet_id":569626796385116160,"text":"@AmericanAir @travisamex please please American call me so I can rebook ticket .","label":"negative"}
{"tweet_id":569626849183035392,"text":"@united nope all set. Thx for checking.","label":"positive"}
{"tweet_id":569626882053787649,"text":"@USAirways epic fail @ CLT ystrdy w\/cancelled flights. No staff, no communication & no refund for unused portion of tix. Keep it classy guys","label":"negative"}
{"tweet_id":569626884549578752,"text":"@JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail","label":"negative"}
{"tweet_id":569626951733932032,"text":"@AmericanAir we are waiting flight 919 !\nWe are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http:\/\/t.co\/3FheS0lPMU","label":"negative"}
{"tweet_id":569626978397134848,"text":"@united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.","label":"neutral"}
{"tweet_id":569627005852917762,"text":"@united your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k","label":"negative"}
{"tweet_id":569627069463842816,"text":"@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member","label":"negative"}
{"tweet_id":569627079458865153,"text":"@USAirways No flights out of Philly because of system wide tech issue.   @CBSPhilly","label":"negative"}
{"tweet_id":569627123150778368,"text":"@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1.  Great job","label":"negative"}
{"tweet_id":569627200133197824,"text":"@AmericanAir yes called your UK number on skype\u00e2\u20ac\u00a6well worth the $.50.  i recommend others do the same.","label":"positive"}
{"tweet_id":569627273407569920,"text":"@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?","label":"negative"}
{"tweet_id":569627477200535552,"text":"@USAirways what's the deal with the flight computer network?","label":"negative"}
{"tweet_id":569627480425766912,"text":"@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise","label":"negative"}
{"tweet_id":569627485240844288,"text":"@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?","label":"negative"}
{"tweet_id":569627490672517120,"text":"@united have you read your own same day travel change policy?","label":"negative"}
{"tweet_id":569627624617611264,"text":"@JetBlue Pittsburgh","label":"neutral"}
{"tweet_id":569627675557384192,"text":"@JetBlue flight 2008","label":"neutral"}
{"tweet_id":569627770613063680,"text":"@AmericanAir I would like to thank the customer service team for their response to my cancelled flight but just offering to (cont)","label":"positive"}
{"tweet_id":569627778892443648,"text":"@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!","label":"positive"}
{"tweet_id":569628145030004736,"text":"@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways","label":"negative"}
{"tweet_id":569628242044428288,"text":"@USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse.","label":"negative"}
{"tweet_id":569628323443318785,"text":"@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2\/16)","label":"negative"}
{"tweet_id":569628431236911104,"text":"@AmericanAir rented van drove 250 miles with 6 strangers.  Arrived home 6:00am. No offers of help from AA. http:\/\/t.co\/BTTGmyN0A0","label":"negative"}
{"tweet_id":569628494214225922,"text":"@AmericanAir I need to change a ticket and my res can't be changed online.  I also can't get a call through due to high volume--can u help?","label":"negative"}
{"tweet_id":569628499549548545,"text":"@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar","label":"neutral"}
{"tweet_id":569628521666117632,"text":"@USAirways ... What's going on at @PHLAirport ?!  I've been sitting at the gate for 45minutes.","label":"negative"}
{"tweet_id":569628591475924994,"text":"@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min late","label":"negative"}
{"tweet_id":569628752231018496,"text":"@JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI.","label":"negative"}
{"tweet_id":569629019412557826,"text":"@united - Plane came in with broken seat.  Rather than fix it they put a broken sign on it and separated me from my kids.","label":"negative"}
{"tweet_id":569629100114989056,"text":"@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher","label":"negative"}
{"tweet_id":569629215869382656,"text":"@AmericanAir you have such a confusing web site\/complicated ordering process. This is why I typically fly @SouthwestAir.","label":"negative"}
{"tweet_id":569629305023569922,"text":"@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail","label":"negative"}
{"tweet_id":569629346777968640,"text":"@USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou","label":"negative"}
{"tweet_id":569629631814508544,"text":"@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?","label":"negative"}
{"tweet_id":569629819559747585,"text":"@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.","label":"negative"}
{"tweet_id":569629822789365761,"text":"@AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins","label":"negative"}
{"tweet_id":569629882323496961,"text":"@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell","label":"negative"}
{"tweet_id":569629990129520641,"text":"@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!","label":"positive"}
{"tweet_id":569630050972143616,"text":"@united you guys are complete ass","label":"negative"}
{"tweet_id":569630092273410048,"text":"@VirginAmerica Another delayed flight? #likingyoulessandless","label":"negative"}
{"tweet_id":569630106940895233,"text":"@AmericanAir third you lost her bag & after 50 mins of being on hold you told her she would \"eventually get her bag\" completely unacceptable","label":"negative"}
{"tweet_id":569630148468670464,"text":"@USAirways Any update on the computer outtage affecting flights? Is this national or just Northeast? ETA on resolution?","label":"neutral"}
{"tweet_id":569630183747153920,"text":"@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a cancelled flight. I have the name & agent ID.","label":"negative"}
{"tweet_id":569630229636853761,"text":"@AmericanAir she should not only get a refund but also an apology for the deplorable service.","label":"negative"}
{"tweet_id":569630240512876546,"text":"@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.","label":"positive"}
{"tweet_id":569630266664325120,"text":"@AmericanAir should be seeing this sunset from St. John usvi not philly!! http:\/\/t.co\/DnDOepquKz","label":"neutral"}
{"tweet_id":569630310779854848,"text":"@JetBlue anything serious I should worry about?","label":"negative"}
{"tweet_id":569630712233627648,"text":"@USAirways told me I deserved to be delayed because I booked the last flight and then I hear \"the only inconvience is missing your flight\"","label":"negative"}
{"tweet_id":569630885450002432,"text":"@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.","label":"negative"}
{"tweet_id":569630959718551552,"text":"@united pushing five hours and my time is worth nothing to you. rebooking not an option unfortunately.","label":"negative"}
{"tweet_id":569630987858132992,"text":"@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight","label":"negative"}
{"tweet_id":569631041356320768,"text":"@united I trust you enough to put my coat in my checked bag!","label":"positive"}
{"tweet_id":569631041603788800,"text":"@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http:\/\/t.co\/aM9CuieWO4","label":"negative"}
{"tweet_id":569631350304731136,"text":"@united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and\/or honor an employee with an upgrade.","label":"neutral"}
{"tweet_id":569631377865515008,"text":"@AmericanAir why do #exp members have to wait \"over 2 hours\" to speak with an operator? Surely this is a mistake?","label":"negative"}
{"tweet_id":569631508379664384,"text":"@united it was such a lovely part of this long day - attendants on UA5168 (most) \/UA795 were beyond exceptional today. #GiveThoseLadiesRaise","label":"positive"}
{"tweet_id":569631775766368256,"text":"@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet...","label":"negative"}
{"tweet_id":569631847547867136,"text":"@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer","label":"negative"}
{"tweet_id":569632024434057216,"text":"@AmericanAir Orbitz has only shown \"priority\" seats since we booked & paid 3 weeks ago.","label":"negative"}
{"tweet_id":569632379326869504,"text":"@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!","label":"negative"}
{"tweet_id":569632519387099137,"text":"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger","label":"negative"}
{"tweet_id":569632584424153088,"text":"@AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:(","label":"negative"}
{"tweet_id":569632594221867008,"text":"@JetBlue finally! Finally!","label":"neutral"}
{"tweet_id":569632685318115329,"text":"@USAirways #flight2031 the flight to Hell","label":"negative"}
{"tweet_id":569632828478136320,"text":"@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere.","label":"negative"}
{"tweet_id":569633166031511552,"text":"@JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue","label":"negative"}
{"tweet_id":569633279546036224,"text":"@VirginAmerica @ChrysiChrysic your assistance yesterday when u cancelled our flight was to give us a hotel hotline  Shame on you!","label":"negative"}
{"tweet_id":569633282855301120,"text":"@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!","label":"positive"}
{"tweet_id":569633285288157184,"text":"@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop","label":"negative"}
{"tweet_id":569633287204773888,"text":"@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...","label":"negative"}
{"tweet_id":569633323997212672,"text":"@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http:\/\/t.co\/Zira2z3UDc","label":"negative"}
{"tweet_id":569633357451153408,"text":"@usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account\u00e2\u20ac\u00a6 #help","label":"negative"}
{"tweet_id":569633484333051904,"text":"@JetBlue that wasn't delayed or cabcelled","label":"neutral"}
{"tweet_id":569633545737490433,"text":"@united I'll let you know week after next when I do another coast-coast RT again.","label":"neutral"}
{"tweet_id":569633562879619073,"text":"@JetBlue thanks for answering my questions!","label":"positive"}
{"tweet_id":569633630978310145,"text":"@VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?","label":"neutral"}
{"tweet_id":569633689665216512,"text":"@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff","label":"negative"}
{"tweet_id":569634077571051521,"text":"@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day \u00e2\u0153\u02c6 :-)","label":"positive"}
{"tweet_id":569634318349246464,"text":"@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry","label":"negative"}
{"tweet_id":569634364780351488,"text":"@USAirways please keep Emily at you gso airport ticketing on staff she is amazing","label":"positive"}
{"tweet_id":569634454924357632,"text":"@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way.","label":"negative"}
{"tweet_id":569634748177514496,"text":"@united no, we still have not heard anything from anyone at @united or the @ErieAirport","label":"negative"}
{"tweet_id":569634828641034240,"text":"@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An \"aw, let me help\" cld mk it btr","label":"negative"}
{"tweet_id":569634833917452288,"text":"@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?","label":"neutral"}
{"tweet_id":569635077623148545,"text":"@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!","label":"negative"}
{"tweet_id":569635382834421761,"text":"@AmericanAir 2293 is the cancelled one","label":"negative"}
{"tweet_id":569635389289459712,"text":". @united 5 hours, 3 gates, and 3 planes later still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines","label":"negative"}
{"tweet_id":569635391965405184,"text":"@USAirways always letting me down. \u00f0\u0178\u2018\u0160","label":"negative"}
{"tweet_id":569635428237778944,"text":"@SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.","label":"neutral"}
{"tweet_id":569635513138860032,"text":"@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?","label":"neutral"}
{"tweet_id":569635939422593024,"text":"@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome","label":"negative"}
{"tweet_id":569636003473793024,"text":"@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me","label":"negative"}
{"tweet_id":569636064035348480,"text":"@AmericanAir yes, and rebooked incorrectly.","label":"negative"}
{"tweet_id":569636447956930561,"text":"@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up.","label":"negative"}
{"tweet_id":569636551321194497,"text":"@AmericanAir awesome! Thx","label":"positive"}
{"tweet_id":569636929165242368,"text":"@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles","label":"negative"}
{"tweet_id":569637147067551746,"text":"@united now this http:\/\/t.co\/uygeW2Nosr","label":"negative"}
{"tweet_id":569637373853745152,"text":"@united. Once again your lack of customer centricity us astounding","label":"negative"}
{"tweet_id":569637593278779392,"text":"@AmericanAir Tired of sitting on a delayed #1702 again and again computer down","label":"negative"}
{"tweet_id":569637822929317890,"text":"@USAirways @AmericanAir  nvm my bad it's been an hour and a half #thanks","label":"negative"}
{"tweet_id":569638013287862273,"text":"@united I am UA elite Gold and have a UA Chase pres. plus credit card.  How many EQM's do I need to get Platinum Elite!","label":"neutral"}
{"tweet_id":569638063825154049,"text":"@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!","label":"positive"}
{"tweet_id":569638419384528897,"text":"@united that's what you have said for years, you are losing customers!!!!!!","label":"negative"}
{"tweet_id":569638441803075585,"text":"@AmericanAir can I DM you info?","label":"neutral"}
{"tweet_id":569638470538301442,"text":"@AmericanAir is rude a hiring requirement at key west airport shaking my head","label":"negative"}
{"tweet_id":569638479157723136,"text":"@USAirways So any ideas when the IT Geeks will plug in the servers so 639 can be on its way to PHX?","label":"neutral"}
{"tweet_id":569638503199285248,"text":"@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst","label":"negative"}
{"tweet_id":569638521817968641,"text":"@JetBlue Help - I left my Nikon camera under the seat in front of me. What do I do?","label":"neutral"}
{"tweet_id":569638585571221504,"text":"@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears","label":"negative"}
{"tweet_id":569638848214507520,"text":"@JetBlue thanks for help. Can't wait to travel with! And get out of the snow.","label":"positive"}
{"tweet_id":569639288649883648,"text":"@united @jeffsmisek @RobertFor39 @Fioretti2ndWard @garcia4chicago  \nFAA invest near miss on O'Hare runway last wk:http:\/\/t.co\/jVJ73ZZa4A","label":"neutral"}
{"tweet_id":569639294152806400,"text":"@united -- overbooking planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline","label":"negative"}
{"tweet_id":569639529805688832,"text":"@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.","label":"negative"}
{"tweet_id":569639587842281473,"text":"@SouthwestAir Two delayed flights in a row. Neither one of them explained","label":"negative"}
{"tweet_id":569639640170254336,"text":"@united customer service what's That???","label":"negative"}
{"tweet_id":569639784819372032,"text":"@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm","label":"negative"}
{"tweet_id":569640139288412160,"text":"@AmericanAir you cxl both my flights to\/from DFW to CLL w\/o notice then treat me like trash on the phone and offer no compensation? WTH?","label":"negative"}
{"tweet_id":569640141989552128,"text":"@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.","label":"positive"}
{"tweet_id":569640193931612160,"text":"@JetBlue Flight 136 departs 2:14 AM  Finally!!!  Arrived JFK with no psgrs at 5:39 PM.  That's a long flight. AKA BUS http:\/\/t.co\/KfKjF1ZtGi","label":"negative"}
{"tweet_id":569640998491578369,"text":"@united you always surprise me with the awfulness of your airline. You guys suck. #worst","label":"negative"}
{"tweet_id":569641125243301888,"text":".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?","label":"negative"}
{"tweet_id":569641326536462336,"text":"@united  always a fucken nightmare with your airline. #fail #lazy #alwayslate #worstairlineever","label":"negative"}
{"tweet_id":569641336652967937,"text":"@AmericanAir a guy try right...","label":"neutral"}
{"tweet_id":569641343254970368,"text":"@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.","label":"negative"}
{"tweet_id":569641346316640256,"text":"@united Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response\/service.","label":"positive"}
{"tweet_id":569641551116177409,"text":"@AmericanAir Thank you! You will see me :)","label":"positive"}
{"tweet_id":569641607584206850,"text":".@united I think not. I'm not flying you again, if I can help it.","label":"negative"}
{"tweet_id":569641615721140224,"text":"\u00e2\u20ac\u0153@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP\u00e2\u20ac\ufffd the service just hasn't been great.","label":"negative"}
{"tweet_id":569641735086858240,"text":"\u00e2\u20ac\u0153@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP\u00e2\u20ac\ufffd inconvience*","label":"negative"}
{"tweet_id":569641810571763712,"text":"@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told \u00f0\u0178\u02dc\u201c\u00f0\u0178\u02dc\u00ad","label":"negative"}
{"tweet_id":569641841454239744,"text":"@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure","label":"negative"}
{"tweet_id":569641916855402496,"text":"@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.","label":"negative"}
{"tweet_id":569642200595898368,"text":"@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!","label":"negative"}
{"tweet_id":569642267385798657,"text":"@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks.","label":"positive"}
{"tweet_id":569642306640306176,"text":"@AmericanAir Am on web site requesting refund for cancelled flight. It requires numerical document number. Where get it?","label":"neutral"}
{"tweet_id":569642419307864064,"text":"@USAirways printer problems causing us to sit on the runway for 45 mins. Get it together.","label":"negative"}
{"tweet_id":569642526065471488,"text":"@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice","label":"negative"}
{"tweet_id":569642569203904512,"text":"@JetBlue yes, please get me the seats we paid for.","label":"negative"}
{"tweet_id":569642730932064256,"text":"@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus","label":"positive"}
{"tweet_id":569643184067727361,"text":"@AmericanAir cancel previous request. Will accept ticket number for document number","label":"neutral"}
{"tweet_id":569643210785497088,"text":"@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue?","label":"negative"}
{"tweet_id":569643301332258817,"text":"@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?","label":"negative"}
{"tweet_id":569643344462262274,"text":"#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.","label":"negative"}
{"tweet_id":569643614113918976,"text":"@AmericanAir 1416 cancelled? Can't get out for two days? No explanation?","label":"negative"}
{"tweet_id":569643671198572544,"text":"@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. \u00f0\u0178\u2122\u2026\u00f0\u0178\u2122\u2026\u00f0\u0178\u2122\u2026","label":"positive"}
{"tweet_id":569643921543958530,"text":"@AmericanAir what name and department does it come under? Thanks","label":"neutral"}
{"tweet_id":569644070470963201,"text":"@AmericanAir been a very long day in Philly...12:13pm flt to ORD canceled with NO notice, no message, no email.  NOT NICE FOR WE PLATINUMS.","label":"negative"}
{"tweet_id":569644168584105984,"text":"@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers.","label":"negative"}
{"tweet_id":569644171331538945,"text":"@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever","label":"negative"}
{"tweet_id":569644213224148993,"text":"@SouthwestAir Leave BUR ten minutes late and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter \u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":569644249337110528,"text":"@USAirways really? 8 hr delay in Virgin Island and not even a food voucher.","label":"negative"}
{"tweet_id":569644310045417472,"text":"@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http:\/\/t.co\/XMZ3Tf9Ix8","label":"positive"}
{"tweet_id":569644335014092800,"text":"@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish","label":"negative"}
{"tweet_id":569644414395486209,"text":"@SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax","label":"neutral"}
{"tweet_id":569644456376340480,"text":"@SouthwestAir Thanks.","label":"positive"}
{"tweet_id":569644634386911232,"text":"@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.","label":"negative"}
{"tweet_id":569644637343711232,"text":"@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ \/ outstanding customer service w delayed FLT 336 http:\/\/t.co\/OoEJ4d4JoP","label":"positive"}
{"tweet_id":569644697309872128,"text":"@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group","label":"positive"}
{"tweet_id":569644766779936768,"text":"@USAirways not cancelling #837 because you don't want to put us in a hotel for night is our guess","label":"negative"}
{"tweet_id":569644902637813761,"text":"@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?","label":"negative"}
{"tweet_id":569645048696053761,"text":"@united you guys suck, 2 1\/2 delay to get out of ers and didn't even have curtesy to let me know,  #UnitedAirlines","label":"negative"}
{"tweet_id":569645294708609025,"text":".@AmericanAir Rebooking for the following day is unacceptable. DMing you that and our phone number.","label":"negative"}
{"tweet_id":569645350379757568,"text":"@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?","label":"negative"}
{"tweet_id":569645505950695424,"text":"@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back","label":"negative"}
{"tweet_id":569645522363011072,"text":"@JetBlue Is that a guarantee? We'll see about that tomorrow morning when I have to fight for a seat.","label":"neutral"}
{"tweet_id":569645582387556352,"text":"@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots.","label":"negative"}
{"tweet_id":569645783974195202,"text":"@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?","label":"negative"}
{"tweet_id":569645815268044801,"text":"@AmericanAir Just learned my flight is cancelled.can't get through by phone and don't see any option for assistance online. Any suggestions?","label":"negative"}
{"tweet_id":569645836109418496,"text":"@USAirways stuck at the gate in Charlotte, NC waiting for \"release papers\" and a fix for a broken computer system.","label":"negative"}
{"tweet_id":569646045656948737,"text":"@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?","label":"negative"}
{"tweet_id":569646144805953536,"text":"@AmericanAir I even went to ticket counter and got no help","label":"negative"}
{"tweet_id":569646184005894144,"text":"@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.","label":"negative"}
{"tweet_id":569646309159927808,"text":"@USAirways @AmericanAir will one of you please answer the phone?","label":"negative"}
{"tweet_id":569646886610702337,"text":"@USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now.","label":"negative"}
{"tweet_id":569646934031343619,"text":"@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines.","label":"negative"}
{"tweet_id":569647082870415361,"text":"@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.","label":"negative"}
{"tweet_id":569647169084526593,"text":"@JetBlue ok, tx. Will tell the guy sitting next to me at the gate","label":"neutral"}
{"tweet_id":569647174277042176,"text":"@united false.","label":"negative"}
{"tweet_id":569647318535786496,"text":"@USAirways been on hold for over and hour now.","label":"negative"}
{"tweet_id":569647413285265408,"text":"@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN","label":"positive"}
{"tweet_id":569647597666889728,"text":"@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving","label":"negative"}
{"tweet_id":569647615194898432,"text":"@united late 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever.  #UnitedAirlines","label":"negative"}
{"tweet_id":569647825299963904,"text":"@AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.","label":"neutral"}
{"tweet_id":569648229295329280,"text":"@JetBlue thanks for the response. We are hopeful.","label":"positive"}
{"tweet_id":569648240150204416,"text":"@SouthwestAir  we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??","label":"negative"}
{"tweet_id":569648671870099456,"text":"@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions","label":"negative"}
{"tweet_id":569648713980715010,"text":"@AmericanAir flight 3056 in D\/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?","label":"negative"}
{"tweet_id":569648753357037569,"text":"@JetBlue no m'good. Just get me home","label":"neutral"}
{"tweet_id":569648849494675456,"text":"@AmericanAir message and pics sent...","label":"neutral"}
{"tweet_id":569649006986407936,"text":"@united #LAX #sunrise UAL212 LAX-JFK","label":"neutral"}
{"tweet_id":569649116487290880,"text":"@VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight?","label":"neutral"}
{"tweet_id":569649125525983233,"text":"@USAirways #555PHLtoSLC this is happening now.","label":"neutral"}
{"tweet_id":569649152696516608,"text":"@AmericanAir many trips coming up!  I will see you soon \u00f0\u0178\u02dc\u0192","label":"positive"}
{"tweet_id":569649222963871744,"text":"@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.","label":"negative"}
{"tweet_id":569649433635368961,"text":"@USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this??","label":"negative"}
{"tweet_id":569649590632374273,"text":"@USAirways @Truthh4 they didn't give you the wifi password? Smh","label":"negative"}
{"tweet_id":569649617802891264,"text":"@SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi!","label":"negative"}
{"tweet_id":569649712996823041,"text":"@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE","label":"negative"}
{"tweet_id":569649779090833408,"text":"@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!","label":"negative"}
{"tweet_id":569649820798881792,"text":"@united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!","label":"negative"}
{"tweet_id":569649975342333952,"text":"@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan","label":"negative"}
{"tweet_id":569650273091584000,"text":"@AmericanAir Do you happen to know if that plane will be repainted, or fly \"off into the sunset?\"","label":"neutral"}
{"tweet_id":569650276380110848,"text":"@AmericanAir Stuck on the plane in Charlotte.  Going to miss my connection.  No words from staff. Maybe some damn pretzels?","label":"negative"}
{"tweet_id":569650294746820609,"text":"@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.","label":"negative"}
{"tweet_id":569650320613052416,"text":"@united what a long day of delays. Please get us to Dallas tonight!!!!  Fingers crossed!!!  #winterstorm2015 #whichisworsedenordfw.","label":"negative"}
{"tweet_id":569650401085157376,"text":"@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time later??? http:\/\/t.co\/NTUIx5dbYR","label":"negative"}
{"tweet_id":569650423318982657,"text":"\u00e2\u20ac\u0153@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.\u00e2\u20ac\ufffd Me and JetBlue are #BFF \u00f0\u0178\u2122\ufffd","label":"positive"}
{"tweet_id":569650547562811393,"text":"@USAirways sucks. Delayed my mom's flight 2X, cancelled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!","label":"negative"}
{"tweet_id":569650612545187840,"text":"@JetBlue hey me and my family have questions on a trip to Disney world that we are doing in April . Please follow me so I could dm you guys","label":"neutral"}
{"tweet_id":569650751598944256,"text":"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6","label":"negative"}
{"tweet_id":569650813070483457,"text":"@AmericanAir AA 1657 was also over an hour late to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc","label":"negative"}
{"tweet_id":569650859371405312,"text":"@AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better","label":"negative"}
{"tweet_id":569650936911683586,"text":"@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.","label":"negative"}
{"tweet_id":569651085348110336,"text":"@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs","label":"negative"}
{"tweet_id":569651165396373504,"text":"@USAirways pilot says that we are going to take off in 10 minutes. So maybe the systems came back online?","label":"neutral"}
{"tweet_id":569651366018166784,"text":"@AmericanAir not to mention its a three hour wait to get an agent on the phone.","label":"negative"}
{"tweet_id":569651470615887872,"text":"@SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it.","label":"negative"}
{"tweet_id":569651499422375936,"text":"@USAirways sorry, we are in Philly. Should've told you that.","label":"neutral"}
{"tweet_id":569651504753332225,"text":"@AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... \u00f0\u0178\u02dc\u2019","label":"negative"}
{"tweet_id":569651579307069440,"text":"@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.","label":"negative"}
{"tweet_id":569652266006941698,"text":"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.","label":"negative"}
{"tweet_id":569652510794887168,"text":"@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned.","label":"negative"}
{"tweet_id":569652564544761856,"text":"@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying.  Supvrs at iah extremely rude. #poorservice #travel","label":"negative"}
{"tweet_id":569653423836045312,"text":"@AmericanAir - very upset with my hometown airline. Stuck in Den Flt cancelled. Others here with me got new Flt info","label":"negative"}
{"tweet_id":569653506291818496,"text":"@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies","label":"negative"}
{"tweet_id":569653752279531521,"text":"@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight cancelled, missed wedding. #badbusiness","label":"negative"}
{"tweet_id":569653977714962433,"text":"@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again.","label":"negative"}
{"tweet_id":569654047151562752,"text":"@AmericanAir ok so why is it late? And for that matter why was my flight 4491 canceled this morning? I've been in YYZ since 5 AM.","label":"negative"}
{"tweet_id":569654204375175169,"text":"@AmericanAir we're still here guys - you are the worst","label":"negative"}
{"tweet_id":569654332246904832,"text":"@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home","label":"negative"}
{"tweet_id":569654393898864640,"text":"@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?","label":"negative"}
{"tweet_id":569654439646269440,"text":"@united I did. they told us the wrong carousel number.","label":"neutral"}
{"tweet_id":569654471342600193,"text":"@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this??","label":"negative"}
{"tweet_id":569654562031685632,"text":"@AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w\/o clothes? #Yousuck","label":"negative"}
{"tweet_id":569654709964836865,"text":"@united How about free wifi when your flights delayed? Only 20 mins allowed!","label":"negative"}
{"tweet_id":569654735592140800,"text":"@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http:\/\/t.co\/auGJsCmoLu","label":"negative"}
{"tweet_id":569655012915322880,"text":"@AmericanAir any idea what's up with flight AA3181?","label":"negative"}
{"tweet_id":569655113477988352,"text":"@AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks.","label":"neutral"}
{"tweet_id":569655262765719553,"text":"@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?","label":"negative"}
{"tweet_id":569655339135725568,"text":"@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?","label":"neutral"}
{"tweet_id":569655392931876864,"text":"@AmericanAir Here you go https:\/\/t.co\/oM1vIEg74a","label":"neutral"}
{"tweet_id":569655603783708673,"text":"@USAirways @AmericanAir pissing off thousands of East coast customers.  When the delay is longer than the flight,  you = fail","label":"negative"}
{"tweet_id":569655861297049600,"text":"@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :(","label":"negative"}
{"tweet_id":569656088817233921,"text":"@USAirways You suck in Philadelphia.  Let us off this plane! #phl","label":"negative"}
{"tweet_id":569656322154565632,"text":"@united was so on point for 5\/6 of my flights this past week . . But this last one really sucks shit","label":"negative"}
{"tweet_id":569656504946536449,"text":"@United can you help me get from IAH to SFO earlier tonight?","label":"neutral"}
{"tweet_id":569656727995600896,"text":"@AmericanAir well its been over 4 hours now and still no one has picked up   try paying overtime and bring in more people","label":"negative"}
{"tweet_id":569656873315487746,"text":"@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded","label":"negative"}
{"tweet_id":569656884262793216,"text":"@USAirways Cancelled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask?","label":"neutral"}
{"tweet_id":569657128866095104,"text":"@USAirways where's our luggage? Been waiting more than an hour! Flight 2118.","label":"negative"}
{"tweet_id":569657264262533120,"text":"@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say...","label":"negative"}
{"tweet_id":569657618576355328,"text":"@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus","label":"negative"}
{"tweet_id":569657763069952001,"text":"@AmericanAir are you expecting flights out of DFW to be cancelled tomorrow AM and afternoon?","label":"neutral"}
{"tweet_id":569657781835460608,"text":"@united If an award is no longer showing available could it possible become available again?","label":"neutral"}
{"tweet_id":569657850856919041,"text":"@AmericanAir you put a sour taste on this customer\u00e2\u20ac\u2122s vacation. it was joke watching those \u00e2\u20ac\u0153we care thanks for choosing us\u00e2\u20ac\ufffd videos","label":"negative"}
{"tweet_id":569657895522054145,"text":"@USAirways I have received two reservation check-ins for two different flights for my one flight tomorrow morning. Need assistance ASAP","label":"neutral"}
{"tweet_id":569658152741957634,"text":"@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http:\/\/t.co\/JQHg4jTm4w","label":"neutral"}
{"tweet_id":569658153115250689,"text":"@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer.","label":"negative"}
{"tweet_id":569658322732756992,"text":"@SouthwestAir -U dont have Atlanta to San fransisco in 99$ in the present sale, like u had in the last sale?Im looking for 2 return tickets","label":"neutral"}
{"tweet_id":569658725016809472,"text":"@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day","label":"negative"}
{"tweet_id":569658769686339584,"text":"@united is it possible to add a Known Traveler Number to my ticket after booking?","label":"neutral"}
{"tweet_id":569658878939410432,"text":"@AmericanAir yep, they moved me to 16A as they showed me flying \"standby\"","label":"neutral"}
{"tweet_id":569658903044218880,"text":"@JetBlue that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not.","label":"negative"}
{"tweet_id":569658953828732928,"text":"@AmericanAir trying to check in for flight. On line not working & agents too busy to take my call.","label":"negative"}
{"tweet_id":569659027073867777,"text":"@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises","label":"negative"}
{"tweet_id":569659137581326336,"text":"@USAirways hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. #goDelta","label":"negative"}
{"tweet_id":569659162281377794,"text":"@AmericanAir pathetic to have your gate agents lie to my face when you are at fault","label":"negative"}
{"tweet_id":569659230929555456,"text":"@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins","label":"negative"}
{"tweet_id":569659317458243584,"text":"@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.","label":"negative"}
{"tweet_id":569659364530728961,"text":"@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united?","label":"negative"}
{"tweet_id":569659367001186304,"text":"@AmericanAir you should be contacting her for a refund - dm me and I will provide phone number","label":"neutral"}
{"tweet_id":569659473804947456,"text":"@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!","label":"positive"}
{"tweet_id":569659515706028033,"text":"@AmericanAir fight got canceled can u help me rebook a flight?  Call center is too busy to answer calls or even put me on hold #yuck","label":"negative"}
{"tweet_id":569659599709704192,"text":"@AmericanAir versus @JetBlue \nin Customer Service?\nWho will win!\nFor Me @AmericanAir is a convenience to a trip to Cali <3","label":"positive"}
{"tweet_id":569659637575917568,"text":"@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break","label":"negative"}
{"tweet_id":569659646916440065,"text":"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!","label":"positive"}
{"tweet_id":569659668412407808,"text":"@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?","label":"negative"}
{"tweet_id":569659878693695488,"text":"@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.","label":"positive"}
{"tweet_id":569659952681361408,"text":"@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here","label":"negative"}
{"tweet_id":569659956384788480,"text":"@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting","label":"negative"}
{"tweet_id":569660029093203968,"text":"@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz.","label":"negative"}
{"tweet_id":569660111976689664,"text":"@JetBlue Still no response from CEO. I guess he is at the Oscars.  I bet his flight was on time.  #JUSTWRONG","label":"negative"}
{"tweet_id":569660164149800960,"text":"@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.","label":"negative"}
{"tweet_id":569660166959865856,"text":"@AmericanAir Why does your iPhone app not have any sort of notifications option?","label":"negative"}
{"tweet_id":569660306298945537,"text":"@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb","label":"negative"}
{"tweet_id":569660363794468864,"text":"@AmericanAir how hard is it to have catering ready to go?","label":"negative"}
{"tweet_id":569660452428513280,"text":"@united thank you for following up!","label":"positive"}
{"tweet_id":569660461601447936,"text":"@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence","label":"negative"}
{"tweet_id":569660648738697216,"text":"@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?","label":"negative"}
{"tweet_id":569660698231308290,"text":"@SouthwestAir I have followed you. Awaiting your DM.","label":"neutral"}
{"tweet_id":569661069913821184,"text":"@JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue","label":"negative"}
{"tweet_id":569661113593425920,"text":"@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent","label":"negative"}
{"tweet_id":569661154638872576,"text":"@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls","label":"negative"}
{"tweet_id":569661509988708352,"text":"@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days..","label":"negative"}
{"tweet_id":569661596898709504,"text":"@AmericanAir I cannot believe how long flight 759 PHI  is taking. I know it's US Airways but you own it. I would really like to get home.","label":"negative"}
{"tweet_id":569661649138941952,"text":"@AmericanAir not enough push crews for JFK = 1.5 he delay and counting....","label":"negative"}
{"tweet_id":569661662648610816,"text":"@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(","label":"negative"}
{"tweet_id":569661761449791488,"text":"@AmericanAir My flight to @dfwairport was cancelled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out!","label":"negative"}
{"tweet_id":569661852235509762,"text":"@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us","label":"negative"}
{"tweet_id":569661937203572738,"text":"@AmericanAir your 1800 kept hanging up on me and made me miss a second flight","label":"negative"}
{"tweet_id":569662030984056834,"text":"@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #solate","label":"negative"}
{"tweet_id":569662145886957568,"text":"@AmericanAir I understand flight cancelation but not being able to get through to change that flight for 6 hrs is not acceptable.","label":"negative"}
{"tweet_id":569662221099384832,"text":"@AmericanAir you know nothing about customer service and I'll make sure everyone knows it","label":"negative"}
{"tweet_id":569662789377064960,"text":"@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited","label":"negative"}
{"tweet_id":569662896344592385,"text":"@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.","label":"positive"}
{"tweet_id":569662934520999936,"text":"@united might possibly have the worst service on the planet.","label":"negative"}
{"tweet_id":569663278298890241,"text":"@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed","label":"negative"}
{"tweet_id":569663325383979008,"text":"@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!","label":"positive"}
{"tweet_id":569663351124422656,"text":"@AmericanAir Close down","label":"negative"}
{"tweet_id":569663371353546752,"text":"@united is the worst airlines sitting on the plane at  Houston-bush airport now for an hour and a half waiting for late passengers","label":"negative"}
{"tweet_id":569663701017624576,"text":"@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?","label":"negative"}
{"tweet_id":569663725172436992,"text":"@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!","label":"negative"}
{"tweet_id":569663875836219392,"text":"@USAirways Can you provide me with info about checking strollers and car seats?  Costs?  Restrictions?  Need to bring 2 seats 1 stroller.","label":"neutral"}
{"tweet_id":569664265218600960,"text":"@AmericanAir I have a canceled flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!","label":"negative"}
{"tweet_id":569664330163200000,"text":"@AmericanAir pls tell me how to get a person on the phone asap","label":"negative"}
{"tweet_id":569664849522925569,"text":"@united I was. But I have given up.","label":"negative"}
{"tweet_id":569664965658972160,"text":"@AmericanAir 740pm wheels up to be exact.  I'm sending a DM.","label":"neutral"}
{"tweet_id":569665019899572226,"text":"@SouthwestAir Can I get any help with canceling my flight reservation?","label":"neutral"}
{"tweet_id":569665202616020992,"text":"@USAirways Can you advise on what's happening with departure delays from CLT?","label":"negative"}
{"tweet_id":569665225940709376,"text":"@AmericanAir everything's good now brothaaaaaa","label":"positive"}
{"tweet_id":569665295381614594,"text":"@AmericanAir Yeah, try harder. No catering truck in sight.  Can we just leave now w\/o the food won't eat anyway?","label":"negative"}
{"tweet_id":569665343880368131,"text":"@united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.","label":"neutral"}
{"tweet_id":569665766628286464,"text":"@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?","label":"negative"}
{"tweet_id":569665976062644224,"text":"@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united","label":"negative"}
{"tweet_id":569666011147821057,"text":"@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http:\/\/t.co\/ML1JaCpmch","label":"negative"}
{"tweet_id":569666202634743808,"text":"@AmericanAir DONE!! thank you so much!!","label":"positive"}
{"tweet_id":569666226974294016,"text":"@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got","label":"negative"}
{"tweet_id":569666244317618177,"text":"@AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful","label":"negative"}
{"tweet_id":569666455114903552,"text":"@JetBlue your gif game is strong.","label":"negative"}
{"tweet_id":569666501504073728,"text":"@USAirways rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?","label":"negative"}
{"tweet_id":569666513352806400,"text":"@SouthwestAir just got mine..now where to go??","label":"positive"}
{"tweet_id":569666679963312129,"text":"@united Missed KTM flight due to ur cancellation. Mike supervisor disgusting.  Now day late. No apology or upgrade offer to LHR from ORD???","label":"negative"}
{"tweet_id":569666689589231616,"text":"@AmericanAir @manuel_c \"here for you\" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or....","label":"negative"}
{"tweet_id":569666771717890048,"text":"@united strikes again! Why board anyone if there's something wrong with the plane? Common sense.","label":"negative"}
{"tweet_id":569666778030346240,"text":"@SouthwestAir Yes, please.","label":"positive"}
{"tweet_id":569666814017294339,"text":"@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca  easier","label":"neutral"}
{"tweet_id":569666838340210689,"text":"@JetBlue hey JetBlue.  Still waiting to hear where you lost my 9'8\" surfboard between JFK and BQN airports.","label":"negative"}
{"tweet_id":569666885035409408,"text":"@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs","label":"negative"}
{"tweet_id":569667082499035137,"text":"@united customer service sucks!  They hang up after waiting an hour and talking for 5 minutes.","label":"negative"}
{"tweet_id":569667246026416130,"text":"@SouthwestAir got mine!  Just in time for the wife and my 15th anniversary!","label":"positive"}
{"tweet_id":569667313609404416,"text":"@SouthwestAir How about auto check in for CP holders? Come on.","label":"negative"}
{"tweet_id":569667324879511552,"text":"@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!","label":"positive"}
{"tweet_id":569667378457391106,"text":"@AmericanAir we have 3 more passengers with me   There are two more reservation numbers","label":"negative"}
{"tweet_id":569667401769459712,"text":"@SouthwestAir Tell me the secrets to flying high #RedCarpet","label":"neutral"}
{"tweet_id":569667638651170816,"text":"@SouthwestAir I would love a +1 #RedCarpet  treatment","label":"neutral"}
{"tweet_id":569667688743763968,"text":"@JetBlue  I did.  They have no idea where it is.","label":"negative"}
{"tweet_id":569667918557900800,"text":"@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!","label":"negative"}
{"tweet_id":569667955727818752,"text":"@united S\/O to @Delta for coming in clutch and finally taking me home \u00f0\u0178\u2122\u0152\u00f0\u0178\u2122\u0152","label":"neutral"}
{"tweet_id":569668015047839744,"text":"@SouthwestAir I want one!","label":"positive"}
{"tweet_id":569668179758350336,"text":"@USAirways so you don't have a pilot now for #clt \u00e2\u0153\u02c6 #ord for at least another hour. Why on earth would you board the plane? Makes no sense!","label":"negative"}
{"tweet_id":569668310637404163,"text":"@USAirways over two hours on hold to talk to an agent..then it disconnects me.  been trying for two days! Wtf! Hire some CSRs u make $ now","label":"negative"}
{"tweet_id":569668448718073856,"text":"@AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere","label":"neutral"}
{"tweet_id":569668488408616960,"text":"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.","label":"negative"}
{"tweet_id":569668536966053888,"text":"@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given","label":"negative"}
{"tweet_id":569668606142783488,"text":"@SouthwestAir #RedCarpet Southwest Companion Pass would be great!","label":"positive"}
{"tweet_id":569668652045369344,"text":"@AmericanAir Great seats on this aircraft!","label":"positive"}
{"tweet_id":569668677731274752,"text":"@SouthwestAir I (heart) my CP status. Sure would be nice to have though.","label":"positive"}
{"tweet_id":569668792265019392,"text":"@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg","label":"positive"}
{"tweet_id":569668853849919488,"text":"@SouthwestAir yes please!","label":"positive"}
{"tweet_id":569668883147137024,"text":"@SouthwestAir is service to Aruba being permanently discontinued in August?","label":"neutral"}
{"tweet_id":569669059941261312,"text":"@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http:\/\/t.co\/7gB0hgW51t","label":"negative"}
{"tweet_id":569669062206332929,"text":"@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center","label":"negative"}
{"tweet_id":569669336991969280,"text":"@united on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it","label":"neutral"}
{"tweet_id":569669381128654848,"text":"@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!","label":"negative"}
{"tweet_id":569669547210309632,"text":"@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help","label":"negative"}
{"tweet_id":569669669948424192,"text":"@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w\/flights!","label":"neutral"}
{"tweet_id":569669786810114048,"text":"@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?","label":"negative"}
{"tweet_id":569669921258409985,"text":"@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service","label":"negative"}
{"tweet_id":569669992624431105,"text":"@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http:\/\/t.co\/cdZhTyd0aK","label":"negative"}
{"tweet_id":569670081946333184,"text":"@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.","label":"negative"}
{"tweet_id":569670147893383168,"text":"@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!","label":"negative"}
{"tweet_id":569670155132907520,"text":"@AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA.","label":"neutral"}
{"tweet_id":569670228713578496,"text":"@JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold","label":"neutral"}
{"tweet_id":569670354030989313,"text":"@AmericanAir well done, you have taken the fun out of air travel @PHLAirport","label":"negative"}
{"tweet_id":569670402223562752,"text":"@SouthwestAir YES please....How do we get that companion pass?","label":"positive"}
{"tweet_id":569670407709544448,"text":"@JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible & certainly not EMV compliant","label":"negative"}
{"tweet_id":569670559300239360,"text":"@AmericanAir @HeyMyNameIsSEAN Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8","label":"neutral"}
{"tweet_id":569670634718023680,"text":"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses.","label":"positive"}
{"tweet_id":569670708818780161,"text":"@USAirways do you know what flight the pilots for 1581 are coming in on? Thanks.","label":"neutral"}
{"tweet_id":569670802867556352,"text":"@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till late tomorrow morning.","label":"negative"}
{"tweet_id":569670844047192064,"text":".@JetBlue ooookay @ABC that's silly of you. guess we're \"watching\" the oscars purely on Twitter reactions tonight. #oscars","label":"negative"}
{"tweet_id":569670904852172800,"text":"@SouthwestAir.   50th Anniversary on April 10th. Still. Sweethearts.  Companions.  Lifetime.  Sons.  Families. Love.","label":"positive"}
{"tweet_id":569670962825846785,"text":"@SouthwestAir lol I already am ! I am a card member as well too lol i enjoy flying with you Guys","label":"positive"}
{"tweet_id":569671000486502400,"text":"@JetBlue Thank you. Fingers crossed.","label":"positive"}
{"tweet_id":569671173136637953,"text":"@JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars","label":"negative"}
{"tweet_id":569671231001092096,"text":"@JetBlue @julesdameron \"Considering?\" #Accessibility is an absolute MUST! #Equality","label":"negative"}
{"tweet_id":569671290111393792,"text":"@AmericanAir Can you help with my cancelled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....","label":"negative"}
{"tweet_id":569671332092252160,"text":"@USAirways @AmericanAir  worst customer service ever how can you let people be assaulted on your flights and do nothing about it","label":"negative"}
{"tweet_id":569671413671591937,"text":"@USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!","label":"negative"}
{"tweet_id":569671454419079169,"text":"@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w\/them again!","label":"negative"}
{"tweet_id":569671485930876928,"text":"@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them","label":"negative"}
{"tweet_id":569671596744380416,"text":"@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http:\/\/t.co\/9UNxqOTzIK","label":"positive"}
{"tweet_id":569671617674022912,"text":"@united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?","label":"neutral"}
{"tweet_id":569671624921915392,"text":"@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!","label":"positive"}
{"tweet_id":569671659394699265,"text":"@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?","label":"negative"}
{"tweet_id":569671712830308352,"text":"@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!","label":"negative"}
{"tweet_id":569671871634935809,"text":"@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights","label":"negative"}
{"tweet_id":569671908251213824,"text":"@SouthwestAir companion pass please!","label":"neutral"}
{"tweet_id":569671981852798976,"text":"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!","label":"negative"}
{"tweet_id":569672003403313154,"text":"@AmericanAir @jaynegelman How,about more@Blacklist too!!","label":"neutral"}
{"tweet_id":569672010734968832,"text":"@JetBlue Thanks!  I made it \u00f0\u0178\u02dc\u0192","label":"positive"}
{"tweet_id":569672021078114304,"text":"@AmericanAir \"overweight\" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is.","label":"negative"}
{"tweet_id":569672095753502720,"text":"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?","label":"negative"}
{"tweet_id":569672116750004226,"text":"@united Educate Bohol is a 501(c)(3) w\/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?","label":"neutral"}
{"tweet_id":569672202037170177,"text":"@USAirways great, thank you!","label":"positive"}
{"tweet_id":569672234949742592,"text":"@USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation","label":"negative"}
{"tweet_id":569672329321701376,"text":"@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH","label":"negative"}
{"tweet_id":569672330261106688,"text":"@USAirways @GregWallace66 Yea, they will give you 5 cents on the dollar!","label":"neutral"}
{"tweet_id":569672361890295808,"text":"@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome","label":"positive"}
{"tweet_id":569672448716742656,"text":"@JetBlue @shannonwoodward I'll be checking often. Most probably when they hand the oscars out to the nerds, geeks and badly dressed.","label":"neutral"}
{"tweet_id":569672501753724928,"text":"@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!","label":"positive"}
{"tweet_id":569672510565969920,"text":"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy","label":"positive"}
{"tweet_id":569672763536842752,"text":"@USAirways I have contacted them but only got an automated response that won't give me the code.","label":"negative"}
{"tweet_id":569672905270800385,"text":"@AmericanAir how can you not be taking calls? I need to change my flight!","label":"negative"}
{"tweet_id":569672974657146880,"text":"@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800#","label":"negative"}
{"tweet_id":569673346864037888,"text":"@AmericanAir yes, for tomorrow at 9 am. But I have to work though \u00f0\u0178\u02dc\u2019 I'm really mad about the situation","label":"negative"}
{"tweet_id":569673434721951744,"text":"@AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?","label":"negative"}
{"tweet_id":569673622505328640,"text":"@USAirways any idea when flight 703 to Miami will leave for a second time?","label":"neutral"}
{"tweet_id":569673709520158720,"text":"@AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?","label":"neutral"}
{"tweet_id":569673758501412865,"text":"@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!","label":"negative"}
{"tweet_id":569673764562010112,"text":"@AmericanAir Why can't you handle your customers needs? Cancelled flight, 800 number leads to a quick \"Goodbye\" Very Sad!","label":"negative"}
{"tweet_id":569673773567381505,"text":"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy.","label":"negative"}
{"tweet_id":569673900805783552,"text":"@americanair anxious to see how you all care for customers you\u00e2\u20ac\u2122ve inconvenienced #cancelledflight","label":"negative"}
{"tweet_id":569673913892003840,"text":"@USAirways why does this flight keep getting delayed later and later?","label":"negative"}
{"tweet_id":569673939183493120,"text":"@United Wanted to compliment ur phone agent Jeanette for rebooking RDU to SEA thru SFO after connecting flight thru EWR was cancelled.","label":"positive"}
{"tweet_id":569674205920411648,"text":"@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y\u00e2\u20ac\u2122all hold AA1458 to RDU so they can connect?","label":"negative"}
{"tweet_id":569674237079744512,"text":"@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help?","label":"negative"}
{"tweet_id":569674298924900352,"text":"@AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice","label":"negative"}
{"tweet_id":569674873787658240,"text":"@SouthwestAir flying by myself is getting old","label":"neutral"}
{"tweet_id":569674883099205632,"text":"@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293","label":"negative"}
{"tweet_id":569675530792013824,"text":"@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight.","label":"negative"}
{"tweet_id":569675799122591746,"text":"@AmericanAir  To add, I have to get up to go to work tomorrow am.  I don't like having to wait up until 12 or later.  CS sucks.","label":"negative"}
{"tweet_id":569675848770408448,"text":"@JetBlue Love you guys\u00f0\u0178\u02dc\ufffd\u00f0\u0178\u02dc\ufffd\u00f0\u0178\u02dc\ufffd http:\/\/t.co\/3X9NRUOvtS","label":"positive"}
{"tweet_id":569675861160386560,"text":"But expect no help from ->@SouthwestAir <-.  Our flt was canx at the last minute for \"weather.\"  We flew home on weatherless @united.","label":"negative"}
{"tweet_id":569675979284721665,"text":"@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.","label":"negative"}
{"tweet_id":569676227981791232,"text":"@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful \u00f0\u0178\u02dc\u00b3","label":"negative"}
{"tweet_id":569676304154554368,"text":"@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!","label":"positive"}
{"tweet_id":569676317144133632,"text":"@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min later, waiting","label":"negative"}
{"tweet_id":569676336635236352,"text":"@AmericanAir @DAI_President Good luck at DFW this evening AA!","label":"positive"}
{"tweet_id":569676387113672704,"text":"@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks","label":"negative"}
{"tweet_id":569676535973744640,"text":"@united good try but @SouthwestAir got her here safer and sooner","label":"negative"}
{"tweet_id":569676612851134464,"text":"@USAirways what happens to frequent flyer miles earned once merger is complete with AA?","label":"neutral"}
{"tweet_id":569676640692752385,"text":"@AmericanAir I just DMed you","label":"neutral"}
{"tweet_id":569676702030262272,"text":"@AmericanAir the worst air experience I have ever had and I am not in the first plane yet.","label":"negative"}
{"tweet_id":569676871744364544,"text":"@united your seats are god awful.","label":"negative"}
{"tweet_id":569677287551049729,"text":"@AmericanAir American Airlines.","label":"neutral"}
{"tweet_id":569677478077136897,"text":"@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items","label":"negative"}
{"tweet_id":569677513539981313,"text":"@AmericanAir you cancelled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.","label":"negative"}
{"tweet_id":569677563334942720,"text":"@AmericanAir I've never witnessed such covert tactics from an airline.","label":"negative"}
{"tweet_id":569677636613439488,"text":"@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours late?? #incompetent beyond belief","label":"negative"}
{"tweet_id":569677776384598017,"text":"@USAirways your rude staff said\" I don't care that we are out of market place food you're going on vacation and I have to work\" nice huh","label":"negative"}
{"tweet_id":569677827068579840,"text":"@USAirways thanks to the whole team for an on-time flight despite inclement weather http:\/\/t.co\/eQePkkPSXM","label":"positive"}
{"tweet_id":569677848983801856,"text":"@AmericanAir DM sent. Answer me please","label":"neutral"}
{"tweet_id":569678058199732225,"text":"@JetBlue im still waiting??? No answer!!","label":"negative"}
{"tweet_id":569678153783877634,"text":"@AmericanAir I didn't miss my flight.  American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault.","label":"negative"}
{"tweet_id":569678397158268929,"text":"@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time","label":"negative"}
{"tweet_id":569678544869199872,"text":"@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today","label":"negative"}
{"tweet_id":569678562136956928,"text":"@SouthwestAir retiring with my hubby and it's our 25th wedding anniversary this year! Companion pass please!!","label":"neutral"}
{"tweet_id":569678568692719616,"text":"@USAirways   US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler","label":"negative"}
{"tweet_id":569678620878376960,"text":"@AmericanAir FYI twice now I've tried the \"we'll call you when someone is free\" thing. Both times it called, I picked up, then it hung up.","label":"negative"}
{"tweet_id":569678749056294913,"text":"@AmericanAir aa223 being ignored","label":"negative"}
{"tweet_id":569678787383857152,"text":"@JetBlue ill call in the morning. too upset right now.","label":"negative"}
{"tweet_id":569678905344270336,"text":"Thank you for sending more details  @AmericanAir: They're pretty handy dandy. more info here: http:\/\/t.co\/FvlxIRh1F1 #LookforwardtoflywithAA","label":"positive"}
{"tweet_id":569678919307280384,"text":"@USAirways do you have an email??","label":"neutral"}
{"tweet_id":569678931785228288,"text":"@JetBlue  if only the show was on the flight.  No ABC.  Oh well.  I'll live.  #nexttime #andthewinneris...","label":"negative"}
{"tweet_id":569679240586764288,"text":"@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous","label":"negative"}
{"tweet_id":569679254495100928,"text":"@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?","label":"negative"}
{"tweet_id":569679274535362561,"text":"@AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?","label":"negative"}
{"tweet_id":569679642447052800,"text":"@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin?  Pls start charging. http:\/\/t.co\/2nY5TuXFqf","label":"negative"}
{"tweet_id":569679850773958657,"text":"@SouthwestAir I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http:\/\/t.co\/Enh1keUUTd","label":"neutral"}
{"tweet_id":569679871707783168,"text":"@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability","label":"negative"}
{"tweet_id":569679888682061826,"text":"@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on \u00f0\u0178\u02dc\u2019","label":"negative"}
{"tweet_id":569679976053805056,"text":"@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly.","label":"positive"}
{"tweet_id":569680242194980864,"text":"@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....","label":"negative"}
{"tweet_id":569680398185312256,"text":"@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.","label":"positive"}
{"tweet_id":569680508088688641,"text":"@AmericanAir none of your sample itineraries can actually be booked http:\/\/t.co\/mF7rABGn8a Every last leg back to US says invalid","label":"negative"}
{"tweet_id":569680782622633984,"text":"@USAirways is holding my luggage hostage from flight 5182","label":"negative"}
{"tweet_id":569680818228084736,"text":"@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines","label":"negative"}
{"tweet_id":569680920162258945,"text":"@AmericanAir I'm on #1058 tmrw from CUN DFW. Final dest'n is ORD. Seeing freezing rain in DFW all morning. Should I change my connection?","label":"neutral"}
{"tweet_id":569681019185573889,"text":"@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM","label":"negative"}
{"tweet_id":569681060553826304,"text":"@united lol too little too late","label":"negative"}
{"tweet_id":569681251734409216,"text":"@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks","label":"negative"}
{"tweet_id":569681392369590272,"text":"@SouthwestAir Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http:\/\/t.co\/LJ2YdKoR8q","label":"neutral"}
{"tweet_id":569681746037383168,"text":"@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.","label":"negative"}
{"tweet_id":569681774307123200,"text":"@AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on cancellation. Lots of problems","label":"negative"}
{"tweet_id":569681786860654592,"text":"@AmericanAir won't answer the reservation line!  Nice service.  We may be stuck...","label":"negative"}
{"tweet_id":569681831039074306,"text":"@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there.","label":"negative"}
{"tweet_id":569681863939371008,"text":"@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.","label":"negative"}
{"tweet_id":569682010270101504,"text":"@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?","label":"negative"}
{"tweet_id":569682062787149824,"text":"@AmericanAir And gold status too.","label":"neutral"}
{"tweet_id":569682097125896192,"text":"@AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport","label":"neutral"}
{"tweet_id":569682149277900800,"text":"@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. \u00f0\u0178\u02dc\u0160","label":"positive"}
{"tweet_id":569682194236641282,"text":"@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs...","label":"negative"}
{"tweet_id":569682228269068288,"text":"@USAirways - flights 4500 AND 403 delayed for \"crew availability?\"  What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival.","label":"negative"}
{"tweet_id":569682277111889920,"text":"@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?","label":"negative"}
{"tweet_id":569682422981218304,"text":"@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!","label":"positive"}
{"tweet_id":569682454757257216,"text":"@USAirways  Interesting you forward compliments but never complaints!  World's worst airline #GoingForGreatnessFAIL","label":"negative"}
{"tweet_id":569682545375354880,"text":"@USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now.","label":"negative"}
{"tweet_id":569682667362344960,"text":"@AmericanAir gotta be worse than @delta w\/ on time departures.  I rushed back to terminal C for 8:25 flight but they haven't strtd boarding.","label":"negative"}
{"tweet_id":569682747712770048,"text":"@SouthwestAir very disappointed in your handling of tonight's canceled Dallas flight.  Not that it was canceled but no contingencies.","label":"negative"}
{"tweet_id":569682751063924736,"text":"@USAirways  flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement \u00f0\u0178\u02dc\u00a1","label":"negative"}
{"tweet_id":569682818306953216,"text":"@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental  weather disruptions? lol, very funny","label":"negative"}
{"tweet_id":569682877300023296,"text":"@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management","label":"negative"}
{"tweet_id":569682961345470465,"text":"@AmericanAir  A true #AmericanView ...The National Mall http:\/\/t.co\/N7ExdbcRHg","label":"neutral"}
{"tweet_id":569683111404908544,"text":"@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting","label":"negative"}
{"tweet_id":569683183161233408,"text":"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!","label":"negative"}
{"tweet_id":569683334311366656,"text":"@SouthwestAir no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$!","label":"negative"}
{"tweet_id":569683366632493056,"text":"@JetBlue had a potentially stressful situation in rebooking a flight which she diffused and helped make awesome!","label":"negative"}
{"tweet_id":569683397657767937,"text":"@AmericanAir thanks. Bummer. Poor planning on my part. I assume the card in Passbook won't work either?","label":"neutral"}
{"tweet_id":569683558081687552,"text":"@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this","label":"negative"}
{"tweet_id":569683567552262145,"text":"@united, you just caused a riot on the airplane. Never seen anything like this","label":"negative"}
{"tweet_id":569683696422244352,"text":"@JetBlue okay so anything using contactless EMV should work, just your internal testing and training is currently Apple Pay specific?","label":"neutral"}
{"tweet_id":569683741779599361,"text":"@SouthwestAir but to make us tru to find space in other flights.  This customer service is as bad as @SpiritAirlines.","label":"negative"}
{"tweet_id":569683748901367808,"text":"@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.","label":"positive"}
{"tweet_id":569683780593545218,"text":"@SouthwestAir why does the customer service have rather inconsistent information","label":"negative"}
{"tweet_id":569683804857745409,"text":"@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.","label":"positive"}
{"tweet_id":569683872046194688,"text":"@AmericanAir My friend needs some help on her flt (she's not on Twiiter), can I DM you her info?","label":"neutral"}
{"tweet_id":569683974748033026,"text":"@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours late. Really nice.","label":"negative"}
{"tweet_id":569684101197910016,"text":"@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http:\/\/t.co\/oyLgeao7Y8","label":"negative"}
{"tweet_id":569684282706259968,"text":"@united You load our plane at ORD knowing pilots are 2 hrs late, then discover plane needs to be fueled? #WTF #united #incompetent","label":"negative"}
{"tweet_id":569684626949718017,"text":"@SouthwestAir after an hour and a half then it came back damaged. Not happy \u00f0\u0178\u02dc\u00a3","label":"negative"}
{"tweet_id":569684654380486656,"text":"@united didn't realize my bag\/ contents were wet until I got to my hotel. Sent my suit\/shirts out to be dry cleaned. Mtgs start tomorrow.","label":"negative"}
{"tweet_id":569684686160719872,"text":"@USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http:\/\/t.co\/OSc9OFlol3","label":"neutral"}
{"tweet_id":569684820604817408,"text":"@AmericanAir thanks to Marie for rebooking me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed","label":"positive"}
{"tweet_id":569684917145223170,"text":"@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual.","label":"negative"}
{"tweet_id":569684947151093760,"text":"@JetBlue awesome","label":"positive"}
{"tweet_id":569684963777503232,"text":"@united I didn't have time to take my wet clothes\/suit back to the airport and wasn't going to pay for another cab to do so.","label":"negative"}
{"tweet_id":569685165565308928,"text":"@AmericanAir I fortunately was not on that flight - just in the same waiting area \/ impressed w how he handled the stressful situation","label":"positive"}
{"tweet_id":569685186495057920,"text":"@USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService","label":"negative"}
{"tweet_id":569685194908819457,"text":"@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23","label":"negative"}
{"tweet_id":569685644449964032,"text":"@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks","label":"negative"}
{"tweet_id":569685746723848193,"text":"@SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??","label":"neutral"}
{"tweet_id":569685767527596032,"text":"@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(","label":"negative"}
{"tweet_id":569685890349404160,"text":"@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer","label":"negative"}
{"tweet_id":569686237478572032,"text":"@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!","label":"negative"}
{"tweet_id":569686372124102656,"text":"@AmericanAir Still looking as we speak.","label":"neutral"}
{"tweet_id":569686397789057024,"text":"@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!","label":"neutral"}
{"tweet_id":569686401735745536,"text":"@AmericanAir hi my flight to DFW 2463 was cancelled tonight. Called in and left my number for call back it's been 3hrs please help.","label":"negative"}
{"tweet_id":569686415665025024,"text":"@AmericanAir not in any way that I am happy with or find acceptable.   If I could speak to a human maybe that would happen","label":"negative"}
{"tweet_id":569686478046887937,"text":"@AmericanAir my wife's flight is cancelled, told to call. No one answers. How do we book a flight? Help us please","label":"negative"}
{"tweet_id":569686510108344320,"text":"@JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no","label":"negative"}
{"tweet_id":569687244031852544,"text":"@JetBlue such a bummer.  But I understand it's a business deal. Thanks for answering me!  Much less sad now.","label":"neutral"}
{"tweet_id":569687291007881216,"text":"@AmericanAir I have tried to talk to someone for almost 6 hrs! you cancelled my flight and you won't pick up the phone. pathetic & very sad","label":"negative"}
{"tweet_id":569687343403106304,"text":"@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted","label":"negative"}
{"tweet_id":569687374193680384,"text":"@united on #UA3785 tonight and told delayed due to late crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?","label":"negative"}
{"tweet_id":569687399426617344,"text":"@AmericanAir ya but u weren't sitting on the plane.","label":"negative"}
{"tweet_id":569688050386620416,"text":"@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....","label":"neutral"}
{"tweet_id":569688201222160385,"text":"@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!","label":"negative"}
{"tweet_id":569688233002401792,"text":"@AmericanAir Dallas\/Fort Worth flight number 5320","label":"neutral"}
{"tweet_id":569688245019111425,"text":"@AmericanAir pathetic service","label":"negative"}
{"tweet_id":569688669100994561,"text":"@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven","label":"negative"}
{"tweet_id":569688749208178688,"text":"@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.","label":"negative"}
{"tweet_id":569688901922615296,"text":"@AmericanAir thanks for the call on my cancelled flight, NOT!  Booking me for Tues no good weather caused me 2 leave early","label":"negative"}
{"tweet_id":569689076439392257,"text":"@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.","label":"negative"}
{"tweet_id":569689184958595072,"text":"@SouthwestAir thank you!!","label":"positive"}
{"tweet_id":569689221658775553,"text":"@AmericanAir #americanview New paint scheme looks great! #usairways http:\/\/t.co\/Gt6umHbh43","label":"positive"}
{"tweet_id":569689239136423936,"text":"@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding.","label":"negative"}
{"tweet_id":569689297084919808,"text":"@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country.","label":"negative"}
{"tweet_id":569689324595376128,"text":"@USAirways help! I've been on hold for almost two hours. Trying 2 get home.","label":"negative"}
{"tweet_id":569689370988408832,"text":"@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people.","label":"negative"}
{"tweet_id":569689784517402625,"text":"@AmericanAir @Expedia are killing me. Over 3 hours to get NO human to help me.","label":"negative"}
{"tweet_id":569689826221363201,"text":"@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.","label":"negative"}
{"tweet_id":569689983969202180,"text":"@AmericanAir and let FLT 2350 know I'm coming \/ gate crew have yet to arrive to let us off FLT 5350 #DFW","label":"negative"}
{"tweet_id":569690131235340288,"text":"@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff","label":"negative"}
{"tweet_id":569690272830922752,"text":"@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault","label":"negative"}
{"tweet_id":569690317869330432,"text":"@JetBlue you just tight that you're #59 on the world's best airlines list & @VirginAtlantic is ranked higher! @VirginAtlantic here I come!","label":"neutral"}
{"tweet_id":569690433996984320,"text":"@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying \"what's the hury,  the plane is not leaving","label":"negative"}
{"tweet_id":569690603547697152,"text":"@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever","label":"negative"}
{"tweet_id":569690626293305344,"text":"@united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline","label":"negative"}
{"tweet_id":569690693888663552,"text":"@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.","label":"negative"}
{"tweet_id":569690711026573312,"text":"@AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry..","label":"negative"}
{"tweet_id":569690742169292802,"text":"@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http:\/\/t.co\/i9s86KiHge","label":"negative"}
{"tweet_id":569691079471050752,"text":"@AmericanAir just cancelled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service","label":"negative"}
{"tweet_id":569691100090273792,"text":"@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w\/o luggage for 2 days","label":"negative"}
{"tweet_id":569691155606183937,"text":"@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class...","label":"negative"}
{"tweet_id":569691389958553600,"text":"@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is","label":"negative"}
{"tweet_id":569691438784647168,"text":"@USAirways follow\/dm please","label":"neutral"}
{"tweet_id":569691533101780992,"text":"@AmericanAir ok. Pilots are looking for agents  - they jumped out \/ FLT 5350 #DFW \/ this is crazy","label":"negative"}
{"tweet_id":569691648579338240,"text":"@AmericanAir Now you've cancelled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.","label":"negative"}
{"tweet_id":569691680661762049,"text":"@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business","label":"negative"}
{"tweet_id":569691767953436674,"text":"@SouthwestAir I need to cancel one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?","label":"negative"}
{"tweet_id":569691772000931840,"text":"@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave","label":"negative"}
{"tweet_id":569692012456181760,"text":"@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents.","label":"negative"}
{"tweet_id":569692108367400960,"text":"@USAirways Can you help with a seat assignment?  5 people flight 694, PHX to HNL, seats are split up.  Anything you can do will be great.","label":"neutral"}
{"tweet_id":569692158287962112,"text":"@JetBlue THANK YOU! I am your new big fan :)","label":"positive"}
{"tweet_id":569692168165527552,"text":"\u00e2\u20ac\u0153@AmericanAir:  \"Jason, you'll end up missing your connection. Please see our DFW agents for assistance.\u00e2\u20ac\ufffd Nope! Hasn't taken off yet, still!","label":"negative"}
{"tweet_id":569692610543005697,"text":"@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW \/ grounds crew is here \/ hope you're ready to cover my delay","label":"negative"}
{"tweet_id":569692618797355009,"text":"@united on a flight at 11:30 tomorrow.","label":"neutral"}
{"tweet_id":569692664720797696,"text":"@americanair Any hints to get through to and stay connected with you to rearrange weather related cancels? Hours in now w\/nothing.","label":"negative"}
{"tweet_id":569692788968845312,"text":"@AmericanAir Need to go frm TPA to MCI tmrw & my connection thru DFW is cancelled. Can u connect me thru a diff city? Been on hold for 2 hrs","label":"negative"}
{"tweet_id":569693012885770240,"text":"@southwestair Winter Weather for Denver extended for tomorrow by chance? Even to later in the day would be super helpful.","label":"neutral"}
{"tweet_id":569693300120113152,"text":"@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple","label":"negative"}
{"tweet_id":569693430902861824,"text":"@united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need","label":"neutral"}
{"tweet_id":569693551589756928,"text":"@AmericanAir AA45 ... JFK to LAS.","label":"negative"}
{"tweet_id":569693592597323776,"text":"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard \"your bag has not been located.\" \u00f0\u0178\u02dc\u00a9","label":"negative"}
{"tweet_id":569693664433156096,"text":"@AmericanAir  having trouble getting rebooked","label":"negative"}
{"tweet_id":569693689766907904,"text":"@united What are the chances of my flight to EWR from PIT being canceled tomorrow?","label":"neutral"}
{"tweet_id":569693713087082497,"text":"@AmericanAir 37 minutes??????","label":"negative"}
{"tweet_id":569693767831146497,"text":"@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!","label":"negative"}
{"tweet_id":569693808914522113,"text":"@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one.","label":"negative"}
{"tweet_id":569693838329180160,"text":"@AmericanAir The pilot told us they would release bags as well as offer hotel vouchers. Neither happened.","label":"negative"}
{"tweet_id":569693923183972352,"text":"@JetBlue But not reddit? I work for the site and this is ridiculous.","label":"negative"}
{"tweet_id":569694343776194560,"text":"@SouthwestAir luv my companion pass!","label":"positive"}
{"tweet_id":569694350831161344,"text":"@USAirways @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour","label":"negative"}
{"tweet_id":569694483769659392,"text":"@AmericanAir 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car & drive 5 hrs. So thanks.","label":"negative"}
{"tweet_id":569694591290646529,"text":"@AmericanAir what is the status of flight 1675 tomorrow","label":"neutral"}
{"tweet_id":569695048889028608,"text":"@AmericanAir jal and cathay pacific so no, I can't do it online.","label":"negative"}
{"tweet_id":569695357858238464,"text":"@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?","label":"negative"}
{"tweet_id":569695553644322816,"text":"@united can we get an explanation on why UA978 from S\u00c3\u00a3o Paulo to Houston has been delayed? Now we're hearing from crew about cancellations.","label":"negative"}
{"tweet_id":569695695868817410,"text":"@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.","label":"negative"}
{"tweet_id":569696039914971136,"text":"@AmericanAir Great - thank you.","label":"positive"}
{"tweet_id":569696080121569280,"text":"@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http:\/\/t.co\/6MBK79mdnW","label":"negative"}
{"tweet_id":569696313824161792,"text":"@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke","label":"negative"}
{"tweet_id":569696449111461888,"text":"@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!","label":"positive"}
{"tweet_id":569696663742365696,"text":"@JetBlue the lack of TV made it rough, that's literally why I picked y'all over the competitors.","label":"negative"}
{"tweet_id":569696793652371456,"text":"@AmericanAir  is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!","label":"negative"}
{"tweet_id":569696862011133952,"text":"@JetBlue #611 from JFK to LAS still delayed?","label":"negative"}
{"tweet_id":569696864091697152,"text":"@AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up.","label":"negative"}
{"tweet_id":569697188508348416,"text":"@AmericanAir yea no worries. I'm just going home to Denver. Not your fault, weather sucks bad.","label":"neutral"}
{"tweet_id":569697234574581760,"text":"@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous","label":"negative"}
{"tweet_id":569697236982104065,"text":"@SouthwestAir yes, please #companionpass","label":"neutral"}
{"tweet_id":569697456536965121,"text":"@SouthwestAir All good... beers and #oscars2015 ar #DIA","label":"positive"}
{"tweet_id":569697646501363713,"text":"@united except all of that delayed the flight anyway.","label":"negative"}
{"tweet_id":569697662494121984,"text":"@SouthwestAir thank you : 8UXZJ2\nPaid for early bird and sat in back","label":"negative"}
{"tweet_id":569697701098602497,"text":"@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized  breeze! http:\/\/t.co\/uOARyQ98PU","label":"negative"}
{"tweet_id":569697728890056704,"text":"@JetBlue @zakkohane pretty sure he's saying Ricoh had great service down at BOS ;) #happytohelp","label":"neutral"}
{"tweet_id":569697735177170945,"text":"@AmericanAir your gate agents at DFW gate B16 are pathetic tonight.  Terrible communication, stories changing and apathetic","label":"negative"}
{"tweet_id":569697809017864193,"text":"@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral.","label":"negative"}
{"tweet_id":569698044175757312,"text":"@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done","label":"positive"}
{"tweet_id":569698117685268481,"text":"@JetBlue Safety might be your priority but organization clearly is not.","label":"negative"}
{"tweet_id":569698145703043072,"text":"@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer","label":"negative"}
{"tweet_id":569698150757244928,"text":"@USAirways - Janet & my DEN-PHL  flight cancelled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost.","label":"positive"}
{"tweet_id":569698217614544897,"text":"@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.","label":"negative"}
{"tweet_id":569698461911683073,"text":"@AmericanAir she doesn't have Twitter.","label":"neutral"}
{"tweet_id":569698562734321665,"text":"@JetBlue \u00f0\u0178\u2018\ufffd. I think I'll come take a nap at the terminal.  ;)","label":"negative"}
{"tweet_id":569698788216049664,"text":"@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.","label":"negative"}
{"tweet_id":569698811708370944,"text":"@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight?","label":"negative"}
{"tweet_id":569698856037789696,"text":"@AmericanAir @DuaneNClark  ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?","label":"negative"}
{"tweet_id":569698944084680704,"text":"@USAirways Today USAir cancelled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO","label":"negative"}
{"tweet_id":569698949474291713,"text":"@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?","label":"negative"}
{"tweet_id":569699027782012930,"text":"@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed","label":"negative"}
{"tweet_id":569699279566016512,"text":"@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work.","label":"negative"}
{"tweet_id":569699437901000706,"text":"@AmericanAir not yet. I'm next in the terminal a customer service area.","label":"negative"}
{"tweet_id":569699607707398146,"text":"@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was cancelled because they \"couldn't staff the plane\"","label":"negative"}
{"tweet_id":569699965527666688,"text":"@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.","label":"negative"}
{"tweet_id":569700068476866560,"text":"@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.","label":"positive"}
{"tweet_id":569700244050440192,"text":"@AmericanAir employees are racist!!!!!","label":"negative"}
{"tweet_id":569700252321755137,"text":"@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.","label":"negative"}
{"tweet_id":569700277244141568,"text":"@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice","label":"positive"}
{"tweet_id":569700397884928000,"text":"@AmericanAir wow @AmericanAir still screw n stuff up","label":"negative"}
{"tweet_id":569700499319959553,"text":"@JetBlue ha ha! Can I get a wake up call at boarding time please?  Large coffee, extralight extra sweet please!","label":"positive"}
{"tweet_id":569700635152494592,"text":"@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable","label":"negative"}
{"tweet_id":569700696624246785,"text":"@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks","label":"positive"}
{"tweet_id":569700785824669696,"text":"@AmericanAir #AmericanView Sweet Home Chicago http:\/\/t.co\/J6icLV8DTs","label":"positive"}
{"tweet_id":569700922248581121,"text":"@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  \u00f0\u0178\u2021\u00ba\u00f0\u0178\u2021\u00b8\u00e2\u0153\u02c6\u00ef\u00b8\ufffd","label":"positive"}
{"tweet_id":569700953164615681,"text":"@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?","label":"negative"}
{"tweet_id":569701004188508161,"text":"@southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads \/ snow","label":"neutral"}
{"tweet_id":569701178054811648,"text":"@united Made@it to the gate at 8:23 and they wouldn't let us on. http:\/\/t.co\/xAToxBnsFa","label":"negative"}
{"tweet_id":569701189199089664,"text":"@AmericanAir My ex-boyfriend picks up my calls more than you do! #canceledflight #nocustomerservice #americanairlines #FAIL","label":"negative"}
{"tweet_id":569701210120450049,"text":"@AmericanAir on top of that my online record was unavailable as well and then couldn't get anyone on the phone.","label":"negative"}
{"tweet_id":569701230479413249,"text":"@USAirways comedy of errors continues...\" We can't get into our gate, there is a broken down truck in the way\" #fail","label":"negative"}
{"tweet_id":569701285588541441,"text":"@SouthwestAir waited 34 mins for baggage MDW>MEM and the in-flight service was suspended so no drink \u00f0\u0178\u02dc\u2022","label":"negative"}
{"tweet_id":569701377779183616,"text":"@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other cancellations.","label":"positive"}
{"tweet_id":569701550039429121,"text":"@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!","label":"negative"}
{"tweet_id":569701607144693760,"text":"@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M","label":"negative"}
{"tweet_id":569701646445326336,"text":"@AmericanAir anything you can do?","label":"neutral"}
{"tweet_id":569701794714128384,"text":".@SouthwestAir glad you appreciate it, it\u00e2\u20ac\u2122ll be the last dollar you ever get from me thanks to your wretched customer service","label":"negative"}
{"tweet_id":569701848476745728,"text":"@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?","label":"neutral"}
{"tweet_id":569702009751916544,"text":"@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours late.","label":"negative"}
{"tweet_id":569702019797286913,"text":"@SouthwestAir thanks! Very excited to see it :D","label":"positive"}
{"tweet_id":569702495926267905,"text":"@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number.","label":"negative"}
{"tweet_id":569702566126325760,"text":"@united i did but i got nothing from it. Just dissapointment =(","label":"negative"}
{"tweet_id":569703263467126784,"text":"@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!","label":"negative"}
{"tweet_id":569703468736376832,"text":"@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards","label":"negative"}
{"tweet_id":569703596914282496,"text":"@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????","label":"negative"}
{"tweet_id":569703616426045441,"text":"@AmericanAir My flight tomorrow from SLC to DFW AA304 canceled. Can you help me get there?","label":"negative"}
{"tweet_id":569703641096933377,"text":"@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail","label":"negative"}
{"tweet_id":569703794453295104,"text":"@SouthwestAir   A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040","label":"negative"}
{"tweet_id":569703875390918657,"text":"@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice","label":"negative"}
{"tweet_id":569704066760232960,"text":"@USAirways @AmericanAir you should partner w\/ a different hotel in PHL, the clarion is proving to be very difficult & not customer friendly","label":"negative"}
{"tweet_id":569704108095111168,"text":"@USAirways any update on this flight?It's more than three hours delayed. Thank you.","label":"negative"}
{"tweet_id":569704164743376896,"text":"@AmericanAir Yes, but should be able to get a push notification via the app if I\u00e2\u20ac\u2122m logged in and on a trip. Email\/text is so 2010 \u00f0\u0178\u02dc\u00a5.","label":"negative"}
{"tweet_id":569704219315318784,"text":"@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..","label":"negative"}
{"tweet_id":569704220472913920,"text":"@AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you","label":"neutral"}
{"tweet_id":569704388106719232,"text":"@AmericanAir found out my flight tomorrow was cancelled & got in the queue for a callback 3.5 hours ago\u00e2\u20ac\u00a6still nothing. Can I get rebooked??","label":"negative"}
{"tweet_id":569704454376660992,"text":"@SouthwestAir is not being responding to the @SpecialOlympics athletes.  #notcool #Southwest","label":"negative"}
{"tweet_id":569704597922557952,"text":"@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http:\/\/t.co\/Upaz1eF3Dl","label":"negative"}
{"tweet_id":569705220088795136,"text":"@united that's not good enough for all of us affected by the awful organization and timing and have now been set back","label":"negative"}
{"tweet_id":569705380282019841,"text":"@JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha","label":"neutral"}
{"tweet_id":569705524138090496,"text":"@AmericanAir Group cancels close to a thousand #flights Monday http:\/\/t.co\/v1RADYKEP2","label":"neutral"}
{"tweet_id":569705786408079360,"text":"@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?","label":"negative"}
{"tweet_id":569705838870466561,"text":"@united I can't find any late evening flights. Are there other airports that would have an overnight flight?","label":"negative"}
{"tweet_id":569706320212787200,"text":"@SouthwestAir It was never really \"lost\" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!","label":"negative"}
{"tweet_id":569706627667853312,"text":"@AmericanAir any luck?","label":"neutral"}
{"tweet_id":569706793531629570,"text":"@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling","label":"negative"}
{"tweet_id":569706873525391360,"text":".@AmericanAir Flight 654 Delayed \/ Flight 409 You sold my seat \/ flight 0671 strand me in PHX for three hours. Thanks for the memories \u00f0\u0178\u02dc\u00a1\u00f0\u0178\u02dc\u00a4\u00f0\u0178\u02dc\u2013\u00f0\u0178\u02dc\u00b2\u00f0\u0178\u02dc\u00a9","label":"negative"}
{"tweet_id":569707473973739520,"text":"@united it was delivered! Thank you for making sure it arrived at my doorstep!","label":"positive"}
{"tweet_id":569707970876936192,"text":"@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow","label":"neutral"}
{"tweet_id":569708173831094272,"text":"@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.","label":"negative"}
{"tweet_id":569708507961950209,"text":"@USAirways - is stranding your customers, not rebooking them, and then not answering the phone the way you treat Platinum members?","label":"negative"}
{"tweet_id":569708573762023424,"text":"@AmericanAir flight 1388 tomorrow 5:15 am, status please, thanks","label":"neutral"}
{"tweet_id":569709103188197376,"text":"@USAirways we flew out, through and into good weather. when we landed,  another technical issue with gate. improve service or lose customers","label":"negative"}
{"tweet_id":569709195936735232,"text":"@USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia","label":"negative"}
{"tweet_id":569709246150893568,"text":"@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS","label":"negative"}
{"tweet_id":569709552721141764,"text":"@AmericanAir - I am Platinum.  I am flying USAir and they have stranded me in CLT.  Not answering phones. Did not rebook me.  Please help?","label":"negative"}
{"tweet_id":569709666625675264,"text":"@AmericanAir online flight notification is down.","label":"neutral"}
{"tweet_id":569709793000210432,"text":"@AmericanAir Nope, I have not been rebooked.","label":"negative"}
{"tweet_id":569709870729068544,"text":"@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow","label":"negative"}
{"tweet_id":569709901737406464,"text":"@USAirways I'm tired of paying for luggage & less than stellar customer service @AmericanAir. #notafanofyourmerger","label":"negative"}
{"tweet_id":569709992175116288,"text":"@united if you don't like delayed bags, why do you let it happen so much?","label":"negative"}
{"tweet_id":569710072491745280,"text":"@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?","label":"negative"}
{"tweet_id":569710119216422912,"text":"@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful.","label":"negative"}
{"tweet_id":569710260136640512,"text":"@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground.  #liars #united","label":"negative"}
{"tweet_id":569710305707601920,"text":"@USAirways flight #703 Philly -> Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail","label":"negative"}
{"tweet_id":569710365770182656,"text":"@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do","label":"negative"}
{"tweet_id":569710389757419520,"text":"@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.","label":"negative"}
{"tweet_id":569710627649761282,"text":"@united your worker told us not to call because we'd be talking to someone in Thailand...","label":"negative"}
{"tweet_id":569710853160710144,"text":"@united I tried the online tracking and they said something like \"attempting to locate luggage\"","label":"negative"}
{"tweet_id":569711003585220608,"text":"@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams","label":"negative"}
{"tweet_id":569711253490409473,"text":"\u00e2\u20ac\u0153@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice","label":"negative"}
{"tweet_id":569711436781322241,"text":"@AmericanAir  my fly is 1579  if do you have some news","label":"neutral"}
{"tweet_id":569711632991047680,"text":"@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving","label":"negative"}
{"tweet_id":569711837656125440,"text":"@JetBlue any idea what's going on at terminal five at JFK? Seems to be zero traffic movement","label":"negative"}
{"tweet_id":569711923148689408,"text":"@AmericanAir ticks me off.","label":"negative"}
{"tweet_id":569713071435829249,"text":"@JetBlue sorry, should have specified I meant ground traffic trying to get into the terminal","label":"neutral"}
{"tweet_id":569713111537717248,"text":"@USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?","label":"negative"}
{"tweet_id":569713244320837633,"text":"@AmericanAir wht n \u00f0\u0178\u2018\u017d experience w\/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?","label":"negative"}
{"tweet_id":569713556935077888,"text":"@SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted","label":"negative"}
{"tweet_id":569713615047168000,"text":"@AmericanAir why don't you take care of @Cowboycerrone flight screw ups","label":"negative"}
{"tweet_id":569713719124602880,"text":"@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE \u00f0\u0178\u02dc\u00a4#ANGRY","label":"negative"}
{"tweet_id":569713890138963968,"text":"@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta","label":"negative"}
{"tweet_id":569713993532600321,"text":".@SouthwestAir Thx for the follow up. Just sent DM","label":"positive"}
{"tweet_id":569714003653431296,"text":"@AmericanAir done. I hope you can offer something.","label":"neutral"}
{"tweet_id":569714439517138944,"text":"@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass","label":"positive"}
{"tweet_id":569714640764035073,"text":"@united compensate us for new clothes bet you won't","label":"negative"}
{"tweet_id":569714651489050624,"text":"@SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.","label":"negative"}
{"tweet_id":569714755109294080,"text":"@AmericanAir no worries you're swamped I know just dmd back THANK U","label":"neutral"}
{"tweet_id":569714842405249024,"text":"\u00e2\u20ac\u0153@AmericanAir: @nlrphoto Those are very beautiful photos!\u00e2\u20ac\ufffd Thx! Would marketing dept be interested in buying?","label":"positive"}
{"tweet_id":569714918951391232,"text":"@AmericanAir can you take care @Cowboycerrone please.  Thanks","label":"neutral"}
{"tweet_id":569715059385114624,"text":"@AmericanAir at the gate when I get off the plane?","label":"neutral"}
{"tweet_id":569715065202577408,"text":"@AmericanAir wow that's helpful.","label":"positive"}
{"tweet_id":569715074505420802,"text":"@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr","label":"negative"}
{"tweet_id":569715233549369344,"text":"@united yes I did. Terrible service from your courrier","label":"negative"}
{"tweet_id":569715248720007169,"text":"@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys \u00f0\u0178\u2019\u201d\u00f0\u0178\u02dc\u00aa","label":"negative"}
{"tweet_id":569715361660207105,"text":"@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned.","label":"negative"}
{"tweet_id":569715419851796482,"text":"@AmericanAir flight number #2386","label":"neutral"}
{"tweet_id":569715539821654017,"text":"@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou","label":"negative"}
{"tweet_id":569715656632999936,"text":"@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.","label":"negative"}
{"tweet_id":569715802703859712,"text":"@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...","label":"negative"}
{"tweet_id":569715860241129472,"text":"@AmericanAir that luggage you forgot...#mia.....he just won an oscar\u00f0\u0178\u02dc\u201e\u00f0\u0178\u2019\ufffd\u00f0\u0178\u2019\ufffd\u00f0\u0178\u2019\ufffd","label":"negative"}
{"tweet_id":569715908664430593,"text":"@AmericanAir flights out of Dallas on Tuesday are not going to be cancelled correct?","label":"neutral"}
{"tweet_id":569716101027745792,"text":"@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN","label":"negative"}
{"tweet_id":569716148293349377,"text":"@united flight 435","label":"neutral"}
{"tweet_id":569716449704587265,"text":"@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they cancelled the flight there was no...","label":"negative"}
{"tweet_id":569716558487904258,"text":"@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?","label":"negative"}
{"tweet_id":569716576850731008,"text":"@AmericanAir Thank you for the response.  When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up","label":"neutral"}
{"tweet_id":569716646165778432,"text":"@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us","label":"negative"}
{"tweet_id":569716908787933184,"text":"@USAirways give us no information and an attitude.","label":"negative"}
{"tweet_id":569717037464838144,"text":"@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.","label":"positive"}
{"tweet_id":569717188468334593,"text":"@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one","label":"negative"}
{"tweet_id":569717327966691330,"text":"@united @reccewife with the exception of everything you've asked for. Heh","label":"neutral"}
{"tweet_id":569717336959160323,"text":"@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected","label":"negative"}
{"tweet_id":569717605277130752,"text":"@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?","label":"negative"}
{"tweet_id":569717739113320448,"text":"@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else","label":"negative"}
{"tweet_id":569718205524127745,"text":"@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward","label":"positive"}
{"tweet_id":569718465034096640,"text":"@AmericanAir our ft 1261 TUS\/DFW (w\/cx to LGA) tomorrow canceled,  4 hrs so far waiting for call back. What should we do? Need to get to nyc","label":"negative"}
{"tweet_id":569718474047664129,"text":"@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!","label":"negative"}
{"tweet_id":569718484151750656,"text":"@AmericanAir Hey you cancelled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?","label":"negative"}
{"tweet_id":569718651709820930,"text":"@AmericanAir what's the status of flights for Tuesday out of Dallas??","label":"neutral"}
{"tweet_id":569718802029666305,"text":"@AmericanAir @nrosenb1 it says changes can't be made online","label":"negative"}
{"tweet_id":569718807939428354,"text":"@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours later only to get to PHL & bag didn't make it","label":"negative"}
{"tweet_id":569718904131420161,"text":"@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job","label":"negative"}
{"tweet_id":569719242427396096,"text":"@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever","label":"negative"}
{"tweet_id":569719449458094080,"text":"@AmericanAir I'm still on hold if you're wondering...  4 hours 37 minutes and counting.  #ServiceFail #OnHoldForever #Suboptimal","label":"negative"}
{"tweet_id":569719540520628224,"text":"@AmericanAir @dogbuckeye No, I was on hold for 4 1\/2 hours.  3 diff agents each w\/ different information, frustrating, kept getting txfd...","label":"negative"}
{"tweet_id":569719693780496384,"text":"@AmericanAir Weather was not involved.","label":"negative"}
{"tweet_id":569719964023853056,"text":"@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL","label":"negative"}
{"tweet_id":569720084484083712,"text":"@AmericanAir \u00f0\u0178\u2122\ufffd in my hotel now. Thank you!","label":"positive"}
{"tweet_id":569720168160428032,"text":"@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?","label":"neutral"}
{"tweet_id":569720366198759424,"text":"@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent.  Never flying AA again if can be avoided #fail #pathetic","label":"negative"}
{"tweet_id":569720452987252736,"text":"@AmericanAir probably had money on @BensonHenderson they said to hell with @Cowboycerrone lol","label":"neutral"}
{"tweet_id":569720491830878208,"text":"@AmericanAir thanks","label":"positive"}
{"tweet_id":569720565319102464,"text":"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online","label":"negative"}
{"tweet_id":569720605383241728,"text":"@AmericanAir I have \"continued contacting\" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid.","label":"negative"}
{"tweet_id":569720701197750272,"text":"@USAirways you are the worst.","label":"negative"}
{"tweet_id":569721150156230657,"text":"@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow.  No snow on weather map!!!  WTF!!!","label":"negative"}
{"tweet_id":569721379823554562,"text":"@AmericanAir No, when I call AA now I can't even get on hold...can you help me?","label":"negative"}
{"tweet_id":569721779645767680,"text":"@USAirways looks like our bag has been rescued. Thanks!","label":"positive"}
{"tweet_id":569722367343136768,"text":"@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!","label":"positive"}
{"tweet_id":569722436935151616,"text":"@USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs later...except u lost bag in cvg","label":"negative"}
{"tweet_id":569722876879884288,"text":"@JetBlue I understand delays.  We are all looking at a tv monitor at ur gate and it says current conditions are snow, hence delay.","label":"neutral"}
{"tweet_id":569722907187752960,"text":"@united quick (serious) question - any resources\/ratings showing the quality of service is better than 8th place? http:\/\/t.co\/deWIthPeW2","label":"negative"}
{"tweet_id":569723086465069056,"text":"@JetBlue other jfk to Boston flights went off with some delay but not this.  #epicfail","label":"negative"}
{"tweet_id":569723119415513088,"text":"@united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?","label":"neutral"}
{"tweet_id":569723768773349376,"text":"@united tried to book a flight IAH-MNL departing 3\/31\/15 returning 4\/17\/15 you are advertising 9 flights for $1051 that can't be book!","label":"negative"}
{"tweet_id":569723864252424193,"text":"@AmericanAir Toby hates you lol","label":"negative"}
{"tweet_id":569723892358467584,"text":"@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support","label":"negative"}
{"tweet_id":569723932355358720,"text":"@united clicked \"upgrade now\" and it didn't upgrade. What gives? http:\/\/t.co\/N7oSjz8a59","label":"negative"}
{"tweet_id":569723994468962304,"text":"@united it will be on a different airline.","label":"negative"}
{"tweet_id":569724119748636672,"text":"@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away","label":"negative"}
{"tweet_id":569724186173640705,"text":"@united was forced  to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic","label":"negative"}
{"tweet_id":569724225466073088,"text":"@USAirways Has To Be THE WORST Airline Of All Time\u00f0\u0178\u02dc\u00a1\u00f0\u0178\u02dc\u00a1\u00f0\u0178\u02dc\u00a1","label":"negative"}
{"tweet_id":569724245963444224,"text":"@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.","label":"negative"}
{"tweet_id":569724254473850880,"text":"@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.","label":"positive"}
{"tweet_id":569724257879502848,"text":"@united is it even legal for you guys to advertise flights that you cant honor??","label":"negative"}
{"tweet_id":569724281334034432,"text":"@united typical caned response from UA, fix your crappy performing, last placed\/ranked airline in this century!","label":"negative"}
{"tweet_id":569724682695368705,"text":"@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!","label":"negative"}
{"tweet_id":569724705063596032,"text":"@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter","label":"negative"}
{"tweet_id":569724822177095680,"text":"@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS","label":"negative"}
{"tweet_id":569726038932111360,"text":"@SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night.","label":"negative"}
{"tweet_id":569726059937185793,"text":"@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars","label":"negative"}
{"tweet_id":569726350380150784,"text":"@USAirways had mom sit for 3 hours waiting for a flight they ultimately canceled to give her a Tuesday morning flight...no compensation. Ugh","label":"negative"}
{"tweet_id":569726849988878336,"text":"@USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.","label":"negative"}
{"tweet_id":569727135717281792,"text":"@AmericanAir first flight is cancelled. Been on hold for 4 hours. Need information and getting none. Help?","label":"negative"}
{"tweet_id":569727223357427712,"text":"@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline","label":"negative"}
{"tweet_id":569727383797829632,"text":"@AmericanAir Joanna did a WONDERFUL job!  Thank her for me?","label":"positive"}
{"tweet_id":569727488131092481,"text":"@AmericanAir your customer service is a disgrace.","label":"negative"}
{"tweet_id":569727598130962432,"text":"@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no cancellations.","label":"negative"}
{"tweet_id":569727628766281728,"text":"@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....","label":"negative"}
{"tweet_id":569727727881682944,"text":"@AmericanAir I need to know what to do? My flight has been cancelled and I can't speak to anyone. Help!","label":"negative"}
{"tweet_id":569727743450984448,"text":"@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac.  Some water would be nice.  Where's your manners?","label":"negative"}
{"tweet_id":569728483384930304,"text":"@SouthwestAir flight cancelled. new flight 7 hours later. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx","label":"negative"}
{"tweet_id":569728621344104448,"text":"@southwestair,  kudos to your rep \"Patricia\" at gate B11 this Sunday morning at #Chicago #Midway #MDW,\u00e2\u20ac\u00a6 http:\/\/t.co\/MmCWkqp2gy","label":"neutral"}
{"tweet_id":569729325546602497,"text":"@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!","label":"negative"}
{"tweet_id":569729569428627456,"text":"@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.","label":"positive"}
{"tweet_id":569729663351832576,"text":"@USAirways Thank you. I'll do that next time!","label":"positive"}
{"tweet_id":569729732952109056,"text":"@jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail","label":"negative"}
{"tweet_id":569730123210948608,"text":"@AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.","label":"neutral"}
{"tweet_id":569730304111325184,"text":"@AmericanAir can I get home before 12 or no?","label":"negative"}
{"tweet_id":569730716692393984,"text":"@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx","label":"negative"}
{"tweet_id":569730801480245248,"text":"@AmericanAir can someone actually either call back or help me figure out how I'm getting home??!","label":"negative"}
{"tweet_id":569730861593010176,"text":"@AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?","label":"negative"}
{"tweet_id":569731189214351360,"text":"@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!","label":"positive"}
{"tweet_id":569731306092961792,"text":"Number or email? That's the purpose of sending you a tweet? @USAirways","label":"negative"}
{"tweet_id":569731970562961408,"text":"@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.)","label":"negative"}
{"tweet_id":569732355067244545,"text":"@AmericanAir when will tomorrow's flight cancellations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!","label":"negative"}
{"tweet_id":569732616376725504,"text":"@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in","label":"positive"}
{"tweet_id":569733015896592385,"text":"@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?","label":"negative"}
{"tweet_id":569733539899568128,"text":"@AmericanAir Understood. Thanks anyway","label":"positive"}
{"tweet_id":569733572606763008,"text":"@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.","label":"positive"}
{"tweet_id":569733719256272896,"text":"@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.","label":"negative"}
{"tweet_id":569734069988286464,"text":"@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage.  Monika at MWA needs a PR lesson","label":"negative"}
{"tweet_id":569734526521511936,"text":"@AmericanAir I was on a flight for tomorrow and my reservation is coming up.  Help me!","label":"neutral"}
{"tweet_id":569734641193586688,"text":"@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating","label":"negative"}
{"tweet_id":569734821091487744,"text":"@USAirways  ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http:\/\/t.co\/Ps9Q9RPSiL","label":"negative"}
{"tweet_id":569734868344684544,"text":"@USAirways yet again your staff in Philadelphia  failed to send my luggage home with me. #alwayshappensthere #angrytraveler","label":"negative"}
{"tweet_id":569734884396302338,"text":"@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!","label":"negative"}
{"tweet_id":569735142564102145,"text":"@SouthwestAir loved it!","label":"positive"}
{"tweet_id":569735461033213952,"text":"@AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??","label":"negative"}
{"tweet_id":569735732060753921,"text":"@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http:\/\/t.co\/5cDX2ROAE6","label":"negative"}
{"tweet_id":569736283326586880,"text":"@AmericanAir @Nashinmypants lmao this is so funny","label":"neutral"}
{"tweet_id":569736434803978240,"text":"@JetBlue with the free wifi #impressive #FlyFi http:\/\/t.co\/T1RYpzEBc8","label":"positive"}
{"tweet_id":569736870927556608,"text":"@AmericanAir  you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded","label":"negative"}
{"tweet_id":569737258191839232,"text":"@AmericanAir would like to talk to someone, please follow.","label":"neutral"}
{"tweet_id":569737259999571968,"text":"@JetBlue appreciate the response but already spoke to a MCO and their response was \"There is nothing we can do\" idk if that's what you mean","label":"negative"}
{"tweet_id":569737333827887105,"text":"@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year.","label":"positive"}
{"tweet_id":569737397350461440,"text":"@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!","label":"negative"}
{"tweet_id":569737682466656258,"text":"@AmericanAir I understand the weather issues. I don't understand how I was not notified of the cancellation, and had to realize it so late.","label":"negative"}
{"tweet_id":569738245237395456,"text":"@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?","label":"negative"}
{"tweet_id":569738748885278720,"text":"@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w\/u","label":"negative"}
{"tweet_id":569738779931623425,"text":"@AmericanAir bag turned up, no thanks to your useless call-centre and useless website","label":"negative"}
{"tweet_id":569738845895335936,"text":"@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat?  Why is it announced to leave it for rollers? Thx","label":"negative"}
{"tweet_id":569739141635817472,"text":"@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair","label":"negative"}
{"tweet_id":569739154600300544,"text":"@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service","label":"negative"}
{"tweet_id":569739515243462656,"text":"@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?","label":"neutral"}
{"tweet_id":569739695459995648,"text":"@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.","label":"negative"}
{"tweet_id":569740152966238208,"text":"@AmericanAir I've been on hold ANOTHER hour and still nothing. My canceled flight was supposed to be six hours from now. #Stranded","label":"negative"}
{"tweet_id":569740316577632256,"text":"@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence","label":"negative"}
{"tweet_id":569740739912949760,"text":"@AmericanAir  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT","label":"negative"}
{"tweet_id":569740959610572800,"text":"@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united","label":"negative"}
{"tweet_id":569740962760499200,"text":"@AmericanAir ... Do I have to even say anything?  Over 6 hours on hold... No one has ever sucked as much as you. http:\/\/t.co\/NcrMqIBIWo","label":"negative"}
{"tweet_id":569741306190172161,"text":"@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.","label":"negative"}
{"tweet_id":569741783896367104,"text":"@AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks","label":"neutral"}
{"tweet_id":569741986502041602,"text":"@united why do you want me to be loyal  if don't let me carry on my bag that easily fits in overhead","label":"negative"}
{"tweet_id":569742305499828224,"text":"@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying","label":"negative"}
{"tweet_id":569742312059899904,"text":"@AmericanAir Also, been on hold for 30 minutes with your \"customer service\" to find out when my new flight is scheduled bc your site SUCKS","label":"negative"}
{"tweet_id":569742876793372672,"text":"@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out","label":"negative"}
{"tweet_id":569742995102117888,"text":"@AmericanAir overall lack of attention or foresight when managing flights.","label":"negative"}
{"tweet_id":569743129928028160,"text":"@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?","label":"negative"}
{"tweet_id":569743891714347009,"text":"@united If you consider 50 mins for bags @ 10:00pm on a Sunday night \"as fast as they can\", you should reconsider what you think that means.","label":"negative"}
{"tweet_id":569744079027896320,"text":"@united This is the 2nd time I was rebooked (w\/delays), and for reasons unrelated to weather. How do I go about requesting a flight voucher?","label":"negative"}
{"tweet_id":569744516715913216,"text":"@AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers","label":"negative"}
{"tweet_id":569745303794024448,"text":"@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???","label":"negative"}
{"tweet_id":569745365940830210,"text":"@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don\u00e2\u20ac\u2122t see that it has taken off yet","label":"negative"}
{"tweet_id":569745375713558528,"text":"@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help","label":"negative"}
{"tweet_id":569745528382038016,"text":"@AmericanAir  Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending","label":"negative"}
{"tweet_id":569745686784315392,"text":"@AmericanAir Worst airline. You cancel flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!","label":"negative"}
{"tweet_id":569745801121009664,"text":"@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to cancel my itinerary? #YoureDoingItWrong 1\/2","label":"negative"}
{"tweet_id":569745948437569536,"text":"@AmericanAir To think that I'm a \"Priority Member\"! Wonder how you treat the plebes. I know which rewards card I'm cancelling immediately.","label":"negative"}
{"tweet_id":569746271336062978,"text":"@JetBlue wall separating in row 1. #safetyconcerns http:\/\/t.co\/zTrDwV0N4l","label":"neutral"}
{"tweet_id":569746288499138560,"text":"@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2\/2","label":"negative"}
{"tweet_id":569746398519955456,"text":"@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight","label":"negative"}
{"tweet_id":569747170741465088,"text":"@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays","label":"negative"}
{"tweet_id":569747702981853185,"text":"@united after 2 days - 1 flight cancelled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??","label":"negative"}
{"tweet_id":569747706047934464,"text":"@united I wanna be ride United airline! I love airplane","label":"positive"}
{"tweet_id":569747874952683520,"text":"@JetBlue flight was two days ago. Flight 1918 from POS.","label":"negative"}
{"tweet_id":569748099616215040,"text":"@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.","label":"negative"}
{"tweet_id":569748289945362435,"text":"@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.","label":"negative"}
{"tweet_id":569748316776325120,"text":"@VirginAmerica Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website?","label":"negative"}
{"tweet_id":569748491943038976,"text":"@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate","label":"negative"}
{"tweet_id":569748501342478336,"text":"@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why...","label":"negative"}
{"tweet_id":569748687812845568,"text":"@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons","label":"negative"}
{"tweet_id":569748937545883648,"text":"@AmericanAir thanks for your apology but it's a bit late. Canceling a flight more than 24 hrs in advance due to weather is ridiculous. We","label":"negative"}
{"tweet_id":569749233344983040,"text":"@united Is flight 746 going to sit on the tarmac FOREVER?????????","label":"negative"}
{"tweet_id":569749422482960384,"text":"@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http:\/\/t.co\/JbDkxd6eFz","label":"negative"}
{"tweet_id":569749896095358977,"text":"@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was cancelled. http:\/\/t.co\/H3k3oWOhD1","label":"negative"}
{"tweet_id":569750857215922176,"text":"@AmericanAir 235.  We made it to Seattle...","label":"neutral"}
{"tweet_id":569751096580812801,"text":"@united doesn't help the 100 or more passengers that just arrived an hour late.","label":"negative"}
{"tweet_id":569753036014247936,"text":"@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay","label":"negative"}
{"tweet_id":569753041420865536,"text":"@united In Ethiopia adopting a child.  Need flight home from ADD to GRR late 2\/27 or very early 2\/28. (need to change existing reservation)","label":"neutral"}
{"tweet_id":569753555181006848,"text":"@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't  believe their lies!!!!","label":"negative"}
{"tweet_id":569753971406999552,"text":"@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.","label":"negative"}
{"tweet_id":569754108321607680,"text":"@AmericanAir I'm trying to reach the advantage department to add my number to a recent flight","label":"negative"}
{"tweet_id":569754180883247104,"text":"@USAirways @PDQuigley any progress? Good luck, Patrick!","label":"neutral"}
{"tweet_id":569754550187352064,"text":"@AmericanAir my mom\u00e2\u20ac\u2122s flight tomorrow canceled w\/ no notice. Phone system said callback in 2 hours and it\u00e2\u20ac\u2122s been 4. I need to go to bed!","label":"negative"}
{"tweet_id":569755053159874561,"text":"@AmericanAir I'm in MEX.  I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.","label":"negative"}
{"tweet_id":569755876401274880,"text":"@united you'll be hearing from me for sure.","label":"neutral"}
{"tweet_id":569757094166994944,"text":"@USAirways hey guys!  Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!","label":"negative"}
{"tweet_id":569757115822157826,"text":"@AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they cancelled 2222, I asked for TUES. please fix!","label":"negative"}
{"tweet_id":569757234260942848,"text":"@USAirways you guys are the worst airline I've ever dealt with.  No notifications, no keeping customers updated.  Terrible service","label":"negative"}
{"tweet_id":569757272760397824,"text":"@AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http:\/\/t.co\/Ij4xL01tKX","label":"positive"}
{"tweet_id":569757363797757952,"text":"@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!","label":"negative"}
{"tweet_id":569757651539660801,"text":"@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.","label":"negative"}
{"tweet_id":569757773937770496,"text":"@USAirways Already planning my local boycott for Washington, D.C. Area.","label":"negative"}
{"tweet_id":569757774395023360,"text":"@AmericanAir my flight tomorrow is canceled you guys just keep letting me down","label":"negative"}
{"tweet_id":569757790626906112,"text":"@SouthwestAir yes I was everything worked out great","label":"positive"}
{"tweet_id":569757977785184256,"text":"@USAirways there's over 50 people in line and only one agent!","label":"negative"}
{"tweet_id":569758145020428288,"text":"@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.","label":"negative"}
{"tweet_id":569758349354340352,"text":"@USAirways But nope!  Apparently this is the way you guys do business!  I guess I'm flying southwest and her blue from now on.","label":"negative"}
{"tweet_id":569758414810849280,"text":"@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue","label":"negative"}
{"tweet_id":569758473535164416,"text":"@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz","label":"negative"}
{"tweet_id":569758482989084674,"text":"@USAirways you guys should be nice and just give your routes to jet blue and southwest.  At least they treat their customers properly.","label":"negative"}
{"tweet_id":569758956941234176,"text":"@USAirways And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long?","label":"negative"}
{"tweet_id":569759131143262208,"text":"@USAirways Please don't trivialize me.  This is a joke, not a slow day or slow experience","label":"negative"}
{"tweet_id":569759259480600577,"text":"@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about rebooking?","label":"negative"}
{"tweet_id":569759291839803392,"text":"@USAirways cannot add my frequent flyer number on your website.  Can you help?","label":"negative"}
{"tweet_id":569759459632750592,"text":"@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY???  SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???","label":"negative"}
{"tweet_id":569759558777892864,"text":"@USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up.  Recommend a call back feature.","label":"negative"}
{"tweet_id":569759999083171840,"text":"@USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form.  You guys are the best :)","label":"negative"}
{"tweet_id":569760118591467520,"text":"@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems","label":"negative"}
{"tweet_id":569760128343220224,"text":"@USAirways What was the point of the merger?  Why not just go out of business if your not turning a profit anymore?","label":"negative"}
{"tweet_id":569760231846072321,"text":"@USAirways your a miserable airline and your loss of revenue is a reflection of that.  Go extinct.  A merger only delays the inevitable","label":"negative"}
{"tweet_id":569760267485122560,"text":"@USAirways pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long\u00f0\u0178\u02dc\u2019","label":"negative"}
{"tweet_id":569762067097501697,"text":"@united you have now lost my bag. Never ever flying United again #joke","label":"negative"}
{"tweet_id":569762463811383297,"text":"@united not happening.  Delta took care of us.  Peace!","label":"negative"}
{"tweet_id":569762940816990208,"text":".@AmericanAir @USAirways Add insult to injury you guys \"misplaced\" my bag. \n\nCan't believe you have to pay money to be treated this poorly.","label":"negative"}
{"tweet_id":569763346431414272,"text":"@united @DelonGerry ual sucks","label":"negative"}
{"tweet_id":569763959240200193,"text":"@AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight?","label":"neutral"}
{"tweet_id":569764275700375552,"text":"@AmericanAir has to be the worst airline in the world #yousuck #horrible #Oscars2015","label":"negative"}
{"tweet_id":569764668366938112,"text":"@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again.","label":"negative"}
{"tweet_id":569766247715319808,"text":"@AmericanAir flight canceled! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel","label":"negative"}
{"tweet_id":569766662024630272,"text":"@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing","label":"negative"}
{"tweet_id":569766964895166465,"text":"@AmericanAir please rebook me from Seattle to Columbus Tue 2\/24, locator: KARAAX, name: Mitchell M Neuer","label":"neutral"}
{"tweet_id":569767266075742208,"text":"@united can you help me add my KTN to this reservation PLZ?","label":"neutral"}
{"tweet_id":569768294648905728,"text":"@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset","label":"negative"}
{"tweet_id":569769525744250880,"text":"@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME.  Like the worst prank call EVER!!","label":"negative"}
{"tweet_id":569769606761439232,"text":"@AmericanAir just landed - 3hours late - and now we need to wait TWENTY MORE MINUTES for a gate!  I have patience but none for incompetence.","label":"negative"}
{"tweet_id":569769624780165120,"text":"@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.","label":"negative"}
{"tweet_id":569769633995104256,"text":"@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items","label":"negative"}
{"tweet_id":569769708569767936,"text":"@united Now about two dozen back in line to see a single CSR for rebooking final leg. (Kiosks on fritz.)","label":"negative"}
{"tweet_id":569770867841839104,"text":"@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that...","label":"negative"}
{"tweet_id":569771270839013376,"text":"@USAirways What a mess caused by the computer systems. Flight 719 in 3 hours late and now no gate for us. Est 26 min wait.","label":"negative"}
{"tweet_id":569771576528220161,"text":"@AmericanAir No it isn't -  sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were.","label":"negative"}
{"tweet_id":569771711408644096,"text":"@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.","label":"positive"}
{"tweet_id":569772867774230528,"text":"@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?","label":"negative"}
{"tweet_id":569774273851568128,"text":"@AmericanAir is the 24\/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.","label":"negative"}
{"tweet_id":569774692371820544,"text":"@AmericanAir Why did  AA973 return to JFK? Thanks :)","label":"neutral"}
{"tweet_id":569775147919372288,"text":"@USAirways 4469, thank you for asking.","label":"neutral"}
{"tweet_id":569776946365620224,"text":"@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.","label":"negative"}
{"tweet_id":569777329330884608,"text":"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 \u00e2\u20ac\u00a6","label":"negative"}
{"tweet_id":569777607371128834,"text":"@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!","label":"positive"}
{"tweet_id":569777772115193856,"text":"@united \u00e2\u20ac\u00a6 But friendly efficient air attendants in coach #UA992 http:\/\/t.co\/49pV3KcHNR","label":"negative"}
{"tweet_id":569779173461336065,"text":"@SouthwestAir you got me home over an hour and a half late but at least my baggage was delivered soaking wet","label":"negative"}
{"tweet_id":569779719798951936,"text":"@AmericanAir Hands down the worst airline to travel with. Really really fucking bad.","label":"negative"}
{"tweet_id":569780773194113025,"text":"@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight","label":"negative"}
{"tweet_id":569780939280093185,"text":"@united  @DENAirport United 787 in snowy Denver. http:\/\/t.co\/w1AaKJumXA","label":"neutral"}
{"tweet_id":569782352223666176,"text":"@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.","label":"positive"}
{"tweet_id":569782460000514048,"text":"@AmericanAir is terrible, my flights canceled and i've been on hold for the past 4 hours. Never again.","label":"negative"}
{"tweet_id":569783738210525184,"text":"@USAirways How many agents do you have working to handle the thousands of calls?","label":"negative"}
{"tweet_id":569784114309693440,"text":"@AmericanAir Yep, was in one of my other camera memory card :D","label":"positive"}
{"tweet_id":569784699117137920,"text":"@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min","label":"negative"}
{"tweet_id":569785074910154752,"text":"@united followed you and DM'd you","label":"neutral"}
{"tweet_id":569786809028255744,"text":"@AmericanAir Flight canceled 2nd time. Can't reach agent to reschedule. Can you call me?","label":"negative"}
{"tweet_id":569787232292245504,"text":"@AmericanAir flight 45 JFK-LAS. First the catering was late, the. No push back crew. 2hrs delay.","label":"negative"}
{"tweet_id":569789996707803136,"text":"@AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload","label":"negative"}
{"tweet_id":569790444797865984,"text":"@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees","label":"neutral"}
{"tweet_id":569791667827388416,"text":"@SouthwestAir   Are flights going into Dallas this morning?   Thanks","label":"neutral"}
{"tweet_id":569792794711220224,"text":"@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http:\/\/t.co\/4G0K0z2rei","label":"neutral"}
{"tweet_id":569794574966591489,"text":"@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the","label":"negative"}
{"tweet_id":569794658479394817,"text":"@AmericanAir extra night we have to stay in San Juan now. How can I check on that?","label":"negative"}
{"tweet_id":569795397448634368,"text":"@AmericanAir at 5 am and have no clue if we have a place to stay or not","label":"negative"}
{"tweet_id":569795913788428288,"text":"@SouthwestAir thank you for canceling my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!","label":"negative"}
{"tweet_id":569796511409704960,"text":"@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?","label":"negative"}
{"tweet_id":569798946740166656,"text":"@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!","label":"negative"}
{"tweet_id":569799053690556418,"text":"@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the","label":"neutral"}
{"tweet_id":569799181394538496,"text":"@AmericanAir airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego","label":"neutral"}
{"tweet_id":569799325175275520,"text":"@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic","label":"negative"}
{"tweet_id":569799402119770113,"text":"@AmericanAir Can you respond to my DM?","label":"neutral"}
{"tweet_id":569799734774272002,"text":"@AmericanAir I was just called abt my flight cancellation- a flight that was cancelled at 10:30a Sunday. Two 4:00a calls are not okay.","label":"negative"}
{"tweet_id":569800909942886400,"text":"@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you","label":"negative"}
{"tweet_id":569801089022734336,"text":"@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd.","label":"neutral"}
{"tweet_id":569801303204851713,"text":"@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable","label":"negative"}
{"tweet_id":569801344988680192,"text":"@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure","label":"negative"}
{"tweet_id":569802396328534016,"text":"@AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me \u00f0\u0178\u02dc\u00ad","label":"negative"}
{"tweet_id":569804373859020801,"text":"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried.","label":"negative"}
{"tweet_id":569804677472251904,"text":"@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?","label":"negative"}
{"tweet_id":569805215605456896,"text":"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....","label":"negative"}
{"tweet_id":569805235255783424,"text":"@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help.","label":"negative"}
{"tweet_id":569806030584057856,"text":"@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn!  Nice start to the day!","label":"positive"}
{"tweet_id":569806083981758464,"text":"@AmericanAir thanks. They did not charge anything in the end so all is good.","label":"positive"}
{"tweet_id":569807000927920128,"text":"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!","label":"positive"}
{"tweet_id":569808684252942336,"text":"@united I am impressed with your super-fast reply to @CGJase","label":"positive"}
{"tweet_id":569809648712327168,"text":"@united yes please. Going to drive the 6 hours.","label":"neutral"}
{"tweet_id":569810057795391488,"text":"@USAirways. wow, awful customer service.","label":"negative"}
{"tweet_id":569810928449003521,"text":"@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.","label":"negative"}
{"tweet_id":569810990189191168,"text":"@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes later","label":"negative"}
{"tweet_id":569811013786312704,"text":"@united really 1st flt frm IAD 2 IAH is - late & -going via Nashville? #inconvenience. Downgraded but not on ticket","label":"negative"}
{"tweet_id":569811225770479616,"text":"@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all","label":"negative"}
{"tweet_id":569811470797676544,"text":"@AmericanAir 953 our  fligth Somthing to talk  about this?","label":"negative"}
{"tweet_id":569813138910130176,"text":"@SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http:\/\/t.co\/Bd5tvr3Gcy","label":"neutral"}
{"tweet_id":569813373413687296,"text":"@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.","label":"negative"}
{"tweet_id":569813752268374016,"text":"@united basically, I need to leave from Hawaii late evening (midnight) and get back to Philly late Monday night. Most trips get me in Tues","label":"neutral"}
{"tweet_id":569813808987787264,"text":"@SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC","label":"negative"}
{"tweet_id":569815061440679937,"text":"@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise","label":"negative"}
{"tweet_id":569815182265978880,"text":"@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien","label":"positive"}
{"tweet_id":569815297475149824,"text":"@united literally sucks","label":"negative"}
{"tweet_id":569815422675124225,"text":"@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.","label":"negative"}
{"tweet_id":569815545077501952,"text":"@AmericanAir Your rubbish at Social Media! In the air two hours late but that's better than being cancelled!","label":"negative"}
{"tweet_id":569815690531758082,"text":"@USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else","label":"negative"}
{"tweet_id":569816394180788224,"text":"@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH","label":"negative"}
{"tweet_id":569817051482726400,"text":"@USAirways so she has to take a later flight booked by her corporate (Disney) travel dept, as your agent offered little help","label":"negative"}
{"tweet_id":569817130801221632,"text":"@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather\u00e2\u0153\u02c6\u00ef\u00b8\ufffd","label":"negative"}
{"tweet_id":569817289874411520,"text":"@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet","label":"negative"}
{"tweet_id":569817859406352384,"text":"@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!","label":"negative"}
{"tweet_id":569817937131016192,"text":"@SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?","label":"neutral"}
{"tweet_id":569818121302896640,"text":"@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.","label":"negative"}
{"tweet_id":569818507891871744,"text":"@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good","label":"negative"}
{"tweet_id":569818697113702400,"text":"@AmericanAir Please stop changing my flights for Spring Break. This is the 5th time!","label":"negative"}
{"tweet_id":569820619682009088,"text":"@AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John.","label":"neutral"}
{"tweet_id":569820790905970688,"text":"@USAirways flt 419. 2+ hrs late, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy","label":"negative"}
{"tweet_id":569821145697890304,"text":"@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous","label":"negative"}
{"tweet_id":569821309137514496,"text":"@AmericanAir When did they start to sell water @AdmiralsClub ?","label":"neutral"}
{"tweet_id":569821519116955650,"text":"@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas \"This feature is currently unavailable\" appears ?","label":"neutral"}
{"tweet_id":569821659097477120,"text":"@AmericanAir got call saying flight cancelled but checked online and it isn't cancelled. No where near bad weather. I have job interview","label":"negative"}
{"tweet_id":569821947049218048,"text":"@united cancelled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's cancelled, again.","label":"negative"}
{"tweet_id":569822102062309376,"text":"@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow","label":"negative"}
{"tweet_id":569822645065093121,"text":"@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed","label":"negative"}
{"tweet_id":569823600837947392,"text":"@AmericanAir is flight 2413 to LA delayed?","label":"neutral"}
{"tweet_id":569823770308939776,"text":"@AmericanAir i tried all day. Have been disconnected due to \"heavy call volume.\"","label":"negative"}
{"tweet_id":569824565091823616,"text":"@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you\u00f0\u0178\u02dc\u0160 http:\/\/t.co\/KMQuLY9g5E","label":"positive"}
{"tweet_id":569824790200111104,"text":"@united Any news about the departure of the flight UA51?","label":"neutral"}
{"tweet_id":569825634295230466,"text":"@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???","label":"negative"}
{"tweet_id":569826452633313280,"text":"@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!","label":"positive"}
{"tweet_id":569826633152110592,"text":"@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http:\/\/t.co\/CS1673hrqQ","label":"negative"}
{"tweet_id":569826992251473921,"text":"@united hi -- @united was. Thank you!","label":"neutral"}
{"tweet_id":569827206928715776,"text":"That's not the case.. They sent me a email with a link, I'll show you.. @USAirways http:\/\/t.co\/hb799CCo0t","label":"neutral"}
{"tweet_id":569827255653941248,"text":"@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf","label":"negative"}
{"tweet_id":569827329024913408,"text":"@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever","label":"negative"}
{"tweet_id":569827602589835265,"text":"@AmericanAir can you please help? you've now rebooked me incorrectly after flight was cancelled. please fix my flt to Tuesday!!","label":"negative"}
{"tweet_id":569827608193585152,"text":"@AmericanAir - cruel & unusual to cancel flight w\/o notice & make someone stay on hold for 30min & listen to the same ad in a loop","label":"negative"}
{"tweet_id":569827699243544576,"text":"@AmericanAir Have been trying to reach American Airlines since last evening to cancel flights. WORST CUSTOMER SERVICE EVER! What now???","label":"negative"}
{"tweet_id":569828817960869888,"text":"@AmericanAir got a callback at 1 am, took care of it. thanks.","label":"neutral"}
{"tweet_id":569829960178905089,"text":"@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http:\/\/t.co\/rxmjWoo7Qi","label":"negative"}
{"tweet_id":569830265364701184,"text":"@united very poor customer service. I WILL think again befor booking another United flight.","label":"negative"}
{"tweet_id":569830532516868097,"text":"@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside","label":"negative"}
{"tweet_id":569830923597955073,"text":"@JetBlue Rats, that's a bummer!","label":"negative"}
{"tweet_id":569831129773027329,"text":"@united why do I check in online if I still have to wait in line for an hour to \"check in\" at counter? #fuckinlame  @naia_miaa","label":"negative"}
{"tweet_id":569831418412429312,"text":"@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!","label":"negative"}
{"tweet_id":569831634817708032,"text":"@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated","label":"negative"}
{"tweet_id":569832053241450496,"text":"@AmericanAir husband & I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?","label":"negative"}
{"tweet_id":569832363527708674,"text":"@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!","label":"positive"}
{"tweet_id":569832383991525377,"text":"@AmericanAir , I was told my flights 2516 & 2244 was cancelled. But I don't seem to have any date\/time changes. I've been waiting for a call","label":"negative"}
{"tweet_id":569832563403051008,"text":"@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.","label":"positive"}
{"tweet_id":569832733226110976,"text":"@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are \"dead air\".","label":"negative"}
{"tweet_id":569832860795985920,"text":"@AmericanAir I Love American Airlines :D","label":"positive"}
{"tweet_id":569832968954499072,"text":"@USAirways Is your refund system down?","label":"neutral"}
{"tweet_id":569834060043780096,"text":"@AmericanAir thank you!","label":"positive"}
{"tweet_id":569834388919328768,"text":"@SouthwestAir have sent you a DM with the details. Thanks!","label":"positive"}
{"tweet_id":569834804943962113,"text":"@united I have sent a message with a bag tag. Have you looked?","label":"negative"}
{"tweet_id":569834960107868160,"text":"@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback","label":"negative"}
{"tweet_id":569835641514692608,"text":"@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?","label":"negative"}
{"tweet_id":569835751275433984,"text":"@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back","label":"negative"}
{"tweet_id":569835918955143168,"text":"@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.","label":"negative"}
{"tweet_id":569836305066041344,"text":"@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.","label":"positive"}
{"tweet_id":569836467876470784,"text":"@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!","label":"negative"}
{"tweet_id":569836725612220416,"text":"@jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac  waiting.","label":"negative"}
{"tweet_id":569837152332333056,"text":"@AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight.","label":"negative"}
{"tweet_id":569837191540551680,"text":"@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer","label":"negative"}
{"tweet_id":569837273828732928,"text":"@united no they did not want to deliver at my house. Had to go to sombrons else house","label":"negative"}
{"tweet_id":569837381261533185,"text":"@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not \"scheduled\" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w\/u","label":"negative"}
{"tweet_id":569837650984751104,"text":"@AmericanAir @emrey35 But it says your agents are too busy and to try back later???","label":"negative"}
{"tweet_id":569837686367744000,"text":"@AmericanAir Last thing I want to deal w\/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.","label":"negative"}
{"tweet_id":569838141273559040,"text":"@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have \"grounded\" me today #painandsuffering","label":"negative"}
{"tweet_id":569838466697175040,"text":"@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system.  #AmericanAirlines","label":"negative"}
{"tweet_id":569838589879685120,"text":"@AmericanAir how do I see your report team?","label":"negative"}
{"tweet_id":569838692220542976,"text":"@united well for a start it would be nice if your ticket was actually in the system when you change a flight","label":"negative"}
{"tweet_id":569838878049345536,"text":"@AmericanAir QSVGRU when would the next flight arrive?","label":"neutral"}
{"tweet_id":569838973490765824,"text":"@united Thanks. Got it straightend out last night.","label":"neutral"}
{"tweet_id":569839216512917504,"text":"@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines","label":"negative"}
{"tweet_id":569839377104285696,"text":"@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.","label":"negative"}
{"tweet_id":569839419211034624,"text":"@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?","label":"negative"}
{"tweet_id":569839889564307458,"text":"@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...","label":"negative"}
{"tweet_id":569840341899026432,"text":"@united Was able to send the DM. All good now.","label":"positive"}
{"tweet_id":569840840861839360,"text":"@SouthwestAir   Thanks","label":"positive"}
{"tweet_id":569841047456460800,"text":"@united never ever again will I be booking a flight with United or any affiliate if there is a chance to get on a United flight","label":"negative"}
{"tweet_id":569841119783202817,"text":"@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation.  When is it going to be done?","label":"negative"}
{"tweet_id":569841224221392897,"text":"UA3388 @united was cancelled not delayed.  Re-booking still 90 miles from home.  At least acknowledge the cancellation.","label":"negative"}
{"tweet_id":569841254655270912,"text":"@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them.","label":"negative"}
{"tweet_id":569841476240166912,"text":"@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!","label":"negative"}
{"tweet_id":569841575737499648,"text":"@AmericanAir Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!","label":"positive"}
{"tweet_id":569841949185839104,"text":"@USAirways We take late to a whole new level!","label":"negative"}
{"tweet_id":569842095483199488,"text":"@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy","label":"negative"}
{"tweet_id":569842196045656064,"text":"@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.","label":"negative"}
{"tweet_id":569842257588846592,"text":"@USAirways Can you help me with a refund.  the phone guy couldn't help.  The website won't let me submit a reply.","label":"negative"}
{"tweet_id":569842295387791361,"text":"@AmericanAir I am still waiting for that call back. Stranded and no one to talk to","label":"negative"}
{"tweet_id":569842553966571520,"text":"@united and learn how to book flights. http:\/\/t.co\/MHHS9RUpLv","label":"neutral"}
{"tweet_id":569842758967386112,"text":"@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.","label":"negative"}
{"tweet_id":569842929860263936,"text":"@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW","label":"negative"}
{"tweet_id":569843142830071808,"text":"@USAirways thank you for the apology","label":"neutral"}
{"tweet_id":569843331930263552,"text":"@AmericanAir trying to get thru to agent since last night b\/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!","label":"negative"}
{"tweet_id":569843359029850112,"text":"@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left","label":"negative"}
{"tweet_id":569843485911560192,"text":"\u00e2\u20ac\u0153@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?\u00e2\u20ac\ufffd -got call back after 10 hours. Bad.","label":"negative"}
{"tweet_id":569843745157451776,"text":"@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !","label":"negative"}
{"tweet_id":569843749230133248,"text":"@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail","label":"negative"}
{"tweet_id":569844028365275136,"text":"@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD","label":"negative"}
{"tweet_id":569844044693577728,"text":"@AmericanAir  @SouthwestAir  \u00e2\u20ac\u201d Y'all will like this one. http:\/\/t.co\/hF8aJZ4ffl","label":"neutral"}
{"tweet_id":569844102239531008,"text":"@JetBlue no one yet but some, fl 8162","label":"neutral"}
{"tweet_id":569844251426729984,"text":"@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool","label":"negative"}
{"tweet_id":569844262461972480,"text":"@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?","label":"negative"}
{"tweet_id":569844379176853504,"text":"@AmericanAir my flight 129 to dallas and 259 to SFO has been canceled and they can't get me on anything else until tomorrow. You won't put","label":"negative"}
{"tweet_id":569844782702338048,"text":"@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http:\/\/t.co\/Pw1eudlcZg","label":"negative"}
{"tweet_id":569844919617101824,"text":"@USAirways Do your flight schedules to - from Quintana Roo, Mexico reflect their newly adopted time zone change to EST?","label":"neutral"}
{"tweet_id":569845041440677888,"text":"@AmericanAir  help. Flight to Dallas was cancelled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.","label":"negative"}
{"tweet_id":569845106888585216,"text":"@SouthwestAir arrangements to reimburse me for the rental I had to get?","label":"neutral"}
{"tweet_id":569845865185206273,"text":"@united sitting in the middle for the first time .. Hope it works out well","label":"neutral"}
{"tweet_id":569846045892608001,"text":"@AmericanAir If you care, could you have someone call me to explain what is going on.","label":"negative"}
{"tweet_id":569846356409339906,"text":"@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.","label":"positive"}
{"tweet_id":569846545715228673,"text":"@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?","label":"neutral"}
{"tweet_id":569846678351540224,"text":"@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.","label":"negative"}
{"tweet_id":569846771301654528,"text":"@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.","label":"negative"}
{"tweet_id":569846882291159040,"text":"@AmericanAir Not necessary.  I am confident the excellent in-flight staff will make the appropriate report.","label":"positive"}
{"tweet_id":569846963350454272,"text":"@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!","label":"negative"}
{"tweet_id":569846990076387328,"text":"@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back","label":"negative"}
{"tweet_id":569847066555498496,"text":"@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better","label":"negative"}
{"tweet_id":569847331064934401,"text":"@AmericanAir is DFW accepting any arrivals or departures today?","label":"neutral"}
{"tweet_id":569847920192655361,"text":"@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a \"tech stop\"?","label":"negative"}
{"tweet_id":569849281533874176,"text":"@USAirways I'm referring to email like this.  Just tell people when they GET the upgrade. Otherwise, we know already. http:\/\/t.co\/N8UvCLMADA","label":"neutral"}
{"tweet_id":569849295786127360,"text":"@USAirways : When You've Got to Get There, We've Got Excuses! #usairwaysfail","label":"negative"}
{"tweet_id":569849517077622786,"text":"@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool","label":"negative"}
{"tweet_id":569849765711769600,"text":"@United \"Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages.\"","label":"negative"}
{"tweet_id":569849818694037504,"text":"@AmericanAir Can I get some assistance? Flight cancelled (today) from PHX to DFW. Not that I'm hating. But my job is concerned","label":"negative"}
{"tweet_id":569850182784966656,"text":"@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service","label":"positive"}
{"tweet_id":569850216754618368,"text":"@united WHy is my KTN not showing on my boarding?  Why is TSA pre-check not applying to my boarding pass?","label":"neutral"}
{"tweet_id":569850239789568000,"text":"@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday.","label":"negative"}
{"tweet_id":569850259507154944,"text":"@AmericanAir Understood. Integration takes time, but no excuse for poor customer service","label":"negative"}
{"tweet_id":569850597169598464,"text":"@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!","label":"negative"}
{"tweet_id":569850808029859840,"text":"@AmericanAir no worries, loved flying with you guys. Thanks!","label":"positive"}
{"tweet_id":569850867899170816,"text":"@united hahahahaha ya tried that already","label":"negative"}
{"tweet_id":569850912451072000,"text":"@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1\/2 hrs","label":"negative"}
{"tweet_id":569851178982338563,"text":"@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46.  I said to lady, \"well, that system is about dead.\" She didn't understand","label":"negative"}
{"tweet_id":569851241922207746,"text":"last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!","label":"negative"}
{"tweet_id":569851299916869633,"text":"@united Making sure your flights aren't delayed due to poor maintenance would be a start.","label":"negative"}
{"tweet_id":569851578276048896,"text":"@united I'm aware of the flight details, thanks. Three hours late a crew that could not give less of a shit","label":"negative"}
{"tweet_id":569851813706539009,"text":"@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!","label":"positive"}
{"tweet_id":569851855917830145,"text":"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...","label":"negative"}
{"tweet_id":569851952282112000,"text":"@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?","label":"negative"}
{"tweet_id":569852250488573952,"text":"@AmericanAir 2days 2plains 2fails","label":"negative"}
{"tweet_id":569852334324518912,"text":"@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay","label":"negative"}
{"tweet_id":569852380327612416,"text":"@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to \"ground handling delays affecting a prior flight.\"","label":"negative"}
{"tweet_id":569852965315584000,"text":"@AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke","label":"negative"}
{"tweet_id":569853327359516672,"text":"@AmericanAir I would purchase it if I was there by choice but you guys cancelled my flight and have me stuck at DFW for 7 hours!","label":"negative"}
{"tweet_id":569853646411661314,"text":".@united You may \"dislike delays\" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.","label":"negative"}
{"tweet_id":569853969469734912,"text":"@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job","label":"negative"}
{"tweet_id":569854312702201856,"text":"@JetBlue no I asked. Either way it doesn't make the flight less delayed.","label":"negative"}
{"tweet_id":569854492126146560,"text":"@AmericanAir Not very helpful if my flight is already cancelled! What about rebooking? AA has my email and cell - yet no notifications.","label":"negative"}
{"tweet_id":569854995958509568,"text":"@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?","label":"negative"}
{"tweet_id":569855106583281664,"text":"@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.","label":"negative"}
{"tweet_id":569855205187190784,"text":"@AmericanAir cannot provide us alternative flight until 36 hours later ruining our trip! #cancelled #angry #problems #ruined.","label":"negative"}
{"tweet_id":569855477854691328,"text":"@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.","label":"negative"}
{"tweet_id":569855814716039168,"text":"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst","label":"negative"}
{"tweet_id":569855866255462401,"text":"@AmericanAir Will 2396 be cancelled tonight?","label":"neutral"}
{"tweet_id":569856109613166593,"text":"@united they're not, actually. gate agent was so rude. now standing in a line waiting for rebooking. missed the only flight to STI. awful.","label":"negative"}
{"tweet_id":569856492477657088,"text":"@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat?  WTF.","label":"negative"}
{"tweet_id":569856654394720256,"text":"@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months later still NO receipt! http:\/\/t.co\/DAjWzhLVyu","label":"negative"}
{"tweet_id":569856784086777856,"text":"@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks\/snacks? People on my flight self-upgraded w\/o paying.","label":"negative"}
{"tweet_id":569857072310808578,"text":"@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy","label":"negative"}
{"tweet_id":569857128988602368,"text":"@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.","label":"negative"}
{"tweet_id":569857209745584129,"text":"@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!","label":"positive"}
{"tweet_id":569857331284078592,"text":"@JetBlue yeah I'm aware of that. Hence my original msg to you.","label":"negative"}
{"tweet_id":569857446371438592,"text":"@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling.","label":"negative"}
{"tweet_id":569857504768757760,"text":"@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own.","label":"negative"}
{"tweet_id":569857624549625856,"text":"@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.","label":"negative"}
{"tweet_id":569857801725440002,"text":"@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE","label":"negative"}
{"tweet_id":569858330421694465,"text":"@AmericanAir Telling frustrated customers \"we are super busy, please call back later kthxbai\" and then hanging up is not the best practice.","label":"negative"}
{"tweet_id":569859036360908801,"text":"@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked.","label":"negative"}
{"tweet_id":569859213331189760,"text":"@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice","label":"negative"}
{"tweet_id":569859985208770562,"text":"@united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail","label":"negative"}
{"tweet_id":569860082965426176,"text":"@AmericanAir my flight 1106 was cancelled and I need to get back to Cleveland. What are my options?","label":"negative"}
{"tweet_id":569860103341518849,"text":"@AmericanAir I called the EP line and 4 hours later I was called back.  I sat on hold for over a hour to US Airways and then cut off","label":"negative"}
{"tweet_id":569860221755117568,"text":"@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing.","label":"negative"}
{"tweet_id":569860355746213893,"text":"@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight","label":"negative"}
{"tweet_id":569860371626004480,"text":"@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight","label":"positive"}
{"tweet_id":569860904814301184,"text":"@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2\/28.  Need to add child to reservation and get costs.  Help!  Thx","label":"neutral"}
{"tweet_id":569860989400649729,"text":"@united I've got a campus visit in an hour and I'm still wearing the same clothes...","label":"neutral"}
{"tweet_id":569861209781989377,"text":"@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http:\/\/t.co\/gLXFwP6nQH","label":"positive"}
{"tweet_id":569861240375386112,"text":"@united Cool. Thank you.","label":"positive"}
{"tweet_id":569861557775163393,"text":"@JetBlue How can I best track deals and special flight offers? I'm liking your international options...","label":"neutral"}
{"tweet_id":569862449559527426,"text":"@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?","label":"negative"}
{"tweet_id":569862767236255744,"text":"@SouthwestAir how about fixing the wifi!  3rd flight where it's not working. 800 series plane so not like it's an old plane.","label":"negative"}
{"tweet_id":569862827227402241,"text":"@AmericanAir in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u","label":"positive"}
{"tweet_id":569863166189924352,"text":"@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening.","label":"negative"}
{"tweet_id":569863183961165826,"text":"@USAirways I'm supposed to fly through Dallas. Can you help me get a new itinerary?","label":"neutral"}
{"tweet_id":569863705841831936,"text":"@AmericanAir But you called me - and hung up.","label":"negative"}
{"tweet_id":569863871030292481,"text":"@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?","label":"neutral"}
{"tweet_id":569864290578108419,"text":"@united You can't control turbulence, but you can control customer experience, lot of scared people up here.","label":"negative"}
{"tweet_id":569864608145502209,"text":"@united I already did.","label":"neutral"}
{"tweet_id":569864610016321536,"text":"@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.","label":"negative"}
{"tweet_id":569864693998690304,"text":"@SouthwestAir  Just sent DM. Thanks for your attentiveness to this matter.","label":"positive"}
{"tweet_id":569864720305553409,"text":"@USAirways I will. Is it down or is just me?","label":"negative"}
{"tweet_id":569864778702671874,"text":"@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.","label":"negative"}
{"tweet_id":569864791323320320,"text":"@AmericanAir I do not need an apology. I need you to fix it in a competent manner.","label":"negative"}
{"tweet_id":569864892695490560,"text":"@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.","label":"negative"}
{"tweet_id":569865115291533312,"text":"@united two years old.  Birthdate 11\/13\/2012","label":"neutral"}
{"tweet_id":569865357625851905,"text":"@AmericanAir that would be appreciated. Just please don't send me to the same page with long form & limited characters.\nDirect email?","label":"negative"}
{"tweet_id":569865675793170432,"text":"@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.","label":"negative"}
{"tweet_id":569865823415902208,"text":"@USAirways can you add my KTN to an existing reservation?","label":"neutral"}
{"tweet_id":569865838892691456,"text":"@SouthwestAir @nelsjeff, 3.5 hrs. later (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.","label":"negative"}
{"tweet_id":569866091998126080,"text":"@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn","label":"negative"}
{"tweet_id":569866310793826304,"text":"@AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers","label":"negative"}
{"tweet_id":569866317706231808,"text":"@JetBlue  would love to go to Hawaii to visit pearl harbor.","label":"neutral"}
{"tweet_id":569866337427664897,"text":"@united Lisa J is amazing the guy not so much.","label":"neutral"}
{"tweet_id":569866461172387841,"text":"@USAirways @AmericanAir on hold for 8 hours yesterday w\/o speaking to an agent on hold again w\/ 2 phones ~30 mins let the bashing begin...","label":"negative"}
{"tweet_id":569866490423349248,"text":"@united it wasn't a comment. It was a question. But thanks for your copy and paste response","label":"negative"}
{"tweet_id":569866669243265024,"text":"@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?","label":"positive"}
{"tweet_id":569866847690100736,"text":"@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable","label":"negative"}
{"tweet_id":569866875452203010,"text":"@USAirways Decided to be a good sport and give you guys another shot. Flight delayed. Again.","label":"negative"}
{"tweet_id":569867192445083648,"text":"@AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!","label":"negative"}
{"tweet_id":569867211852156928,"text":"@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air\/at landing #technology","label":"negative"}
{"tweet_id":569867363580903424,"text":"@AmericanAir thanks for responding ... will do!","label":"positive"}
{"tweet_id":569867364390449152,"text":"@united I would like to talk to a customer service agent about the service \/ non service I received on my last flight a a week or so a go.\nJ","label":"negative"}
{"tweet_id":569867582070591488,"text":"@AmericanAir does that mean my ktn is not in my reservation?","label":"neutral"}
{"tweet_id":569867607341436928,"text":"@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.","label":"negative"}
{"tweet_id":569867719874650112,"text":"@JetBlue great to see the RedSox plane and your reminder you \u00e2\ufffd\u00a4\u00ef\u00b8\ufffdNY side by side at JFK #catsanddogslivingtogether http:\/\/t.co\/KFUyYoKUFv","label":"positive"}
{"tweet_id":569867786572341252,"text":"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice","label":"negative"}
{"tweet_id":569867947130421249,"text":"@USAirways 4473.  She just called to say it's a runway clearing problem of all things.","label":"neutral"}
{"tweet_id":569868010665611265,"text":"@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?","label":"negative"}
{"tweet_id":569868055502696449,"text":"@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!","label":"positive"}
{"tweet_id":569868115481395201,"text":"@AmericanAir how comes no one has answered my calls or emails?","label":"negative"}
{"tweet_id":569868201720287232,"text":"@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude","label":"negative"}
{"tweet_id":569868818975219712,"text":"@united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost & found report","label":"neutral"}
{"tweet_id":569869476453158912,"text":"@united so is the ^JJ standing for Just Joking?  I am not finding the humor.","label":"negative"}
{"tweet_id":569869506560069633,"text":"@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service","label":"positive"}
{"tweet_id":569869514944466945,"text":"@AmericanAir I fail to see how telling a caller that a bag may take \"18 hours\" to get from JFK to Brooklyn is \"the best we can\"","label":"negative"}
{"tweet_id":569869808092749824,"text":"@united flight cancelled,  and the updated one gets me into BWI too late! I'd be fine with DCA or IAD,  just arriving earlier!  Help!","label":"negative"}
{"tweet_id":569869884164714498,"text":"@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours later than it was supposed be to seems like a bad solution","label":"negative"}
{"tweet_id":569869892960133120,"text":"@AmericanAir worst experience ever. @VirginAmerica all the way!","label":"negative"}
{"tweet_id":569870007368331264,"text":"@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids","label":"negative"}
{"tweet_id":569870036992593920,"text":"@USAirways Discovered our flight was cancelled yesterday at 3:30PM - @americanairlnes finally notified us our flight was canceled at 0316 AM","label":"negative"}
{"tweet_id":569870075316064256,"text":"@AmericanAir I need to be back in Cleveland as early as possible tomorrow","label":"neutral"}
{"tweet_id":569870128915083264,"text":"@USAirways I've been on hold for 30 minutes and counting. #unacceptable","label":"negative"}
{"tweet_id":569870130169163776,"text":"@AmericanAir 8 hours on the phone yesterday.  Really?  Still doesn't pick up status on US Air flight.","label":"negative"}
{"tweet_id":569870248779902976,"text":"@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....","label":"negative"}
{"tweet_id":569870442388983808,"text":"@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a later date","label":"negative"}
{"tweet_id":569870445710671872,"text":"@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.","label":"negative"}
{"tweet_id":569870819582586880,"text":"@united love the new 1st class breakfast!","label":"positive"}
{"tweet_id":569870924410970112,"text":"@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly","label":"negative"}
{"tweet_id":569871411843461121,"text":"@AmericanAir Deplaned for the 3rd fucking time. Fuck you AA.","label":"negative"}
{"tweet_id":569871433662271488,"text":"@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.","label":"negative"}
{"tweet_id":569871932251729920,"text":"@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged.  Thanks for the reply.","label":"neutral"}
{"tweet_id":569872009380941825,"text":"@united Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help","label":"negative"}
{"tweet_id":569872363170373632,"text":"@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward","label":"negative"}
{"tweet_id":569872455377879040,"text":"@AmericanAir No worries. Don't blame you for weather.","label":"neutral"}
{"tweet_id":569872756302422017,"text":"@AmericanAir are you anticipating weather-related cancelations for afternoon departures out of AUS today?","label":"neutral"}
{"tweet_id":569872896199258113,"text":"@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.","label":"negative"}
{"tweet_id":569873019499192320,"text":"@united Thank you for your response!","label":"neutral"}
{"tweet_id":569873050117808128,"text":"@united has the best customer experience via twitter - huge fan!!!","label":"positive"}
{"tweet_id":569873190190600192,"text":"@USAirways @AmericanAir can someone help me with some travel issues today?","label":"neutral"}
{"tweet_id":569873664612704256,"text":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/QDlJHslOI5 #CheapFlights #FareCompare","label":"neutral"}
{"tweet_id":569873665640292353,"text":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/B2Xi4YG5T8 #CheapFlights #FareCompare","label":"positive"}
{"tweet_id":569873668131717120,"text":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/RPdBpX3wNd #CheapFlights #FareCompare","label":"neutral"}
{"tweet_id":569873968175259650,"text":"@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this.","label":"negative"}
{"tweet_id":569874098035142656,"text":"@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs","label":"negative"}
{"tweet_id":569874150636048384,"text":".@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.","label":"neutral"}
{"tweet_id":569874311823036416,"text":"@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek","label":"neutral"}
{"tweet_id":569874374741925889,"text":"@JetBlue keeps getting better. No water on the plane.","label":"negative"}
{"tweet_id":569874933549027328,"text":"@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!","label":"negative"}
{"tweet_id":569875093360238592,"text":"@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email\/call back","label":"negative"}
{"tweet_id":569875203473297408,"text":"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues","label":"negative"}
{"tweet_id":569875430951542784,"text":"@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http:\/\/t.co\/vUdWJm1lYB","label":"negative"}
{"tweet_id":569875456415170560,"text":"@united Hi! what is the phone number for reservations in Venezuela? Thanks","label":"neutral"}
{"tweet_id":569875783096741888,"text":"@United to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek","label":"neutral"}
{"tweet_id":569876015834484736,"text":"@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie","label":"positive"}
{"tweet_id":569876152036290560,"text":"@AmericanAir Will do. Appreciate the replies though.","label":"positive"}
{"tweet_id":569876171875328000,"text":"@united thanks for the link, now finally arrived in Brussels, 9 h after schedule...","label":"negative"}
{"tweet_id":569876325588197377,"text":"@USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S.  I would like to change departing airport","label":"neutral"}
{"tweet_id":569876427270701056,"text":"@JetBlue I tried! Had me running from curb-side to self-check & wasting even more time. Ended up booking United for $$$, am so upset","label":"negative"}
{"tweet_id":569876553196285952,"text":"@AmericanAir keep trying to call to change reservation and you keep hanging up on me","label":"negative"}
{"tweet_id":569876741092552704,"text":"@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http:\/\/t.co\/45kTsSK18J","label":"neutral"}
{"tweet_id":569877197093097472,"text":"@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire","label":"negative"}
{"tweet_id":569877301959065600,"text":"@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.","label":"negative"}
{"tweet_id":569877431227686912,"text":"@JetBlue  any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun","label":"negative"}
{"tweet_id":569877449389051906,"text":"@united at the gate! IAD to RDU","label":"neutral"}
{"tweet_id":569877658286186496,"text":"@SouthwestAir didn't realize no clothes until at hotel - suggestions?","label":"neutral"}
{"tweet_id":569877754801360897,"text":"@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!","label":"negative"}
{"tweet_id":569878117583622145,"text":"@USAirways Thanks for the information!","label":"positive"}
{"tweet_id":569878537999503360,"text":"@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs","label":"negative"}
{"tweet_id":569878584967344128,"text":"@AmericanAir Supervisor M.Robinson just served a lot of attitude, canceled my flight out of spite, then put me back on on #crazybitch","label":"negative"}
{"tweet_id":569878631322755072,"text":"@AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help","label":"negative"}
{"tweet_id":569878685723049985,"text":"@SouthwestAir thanks for linking to #Passbook. Might be old news but this is my first 2015 flight.","label":"neutral"}
{"tweet_id":569878990841901056,"text":"@AmericanAir on hold again....estimated 2 hr hold","label":"negative"}
{"tweet_id":569879100971753472,"text":"@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents","label":"negative"}
{"tweet_id":569879234572718080,"text":"@AmericanAir canceled flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv","label":"negative"}
{"tweet_id":569879497891303424,"text":"@JetBlue what's the easiest way to get a ticket receipt? Can I get one at check in or can I get one online? Thanks!","label":"neutral"}
{"tweet_id":569879528891416577,"text":"@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!","label":"positive"}
{"tweet_id":569879547908206592,"text":"@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter","label":"positive"}
{"tweet_id":569879623317659648,"text":"@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)","label":"negative"}
{"tweet_id":569879696093126656,"text":"@AmericanAir it's more than technical problems. #frustrated #answerthephone \nRes. on hold and can't get thru to use a credit to pay for it","label":"negative"}
{"tweet_id":569880005729067008,"text":"@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is cancelled","label":"negative"}
{"tweet_id":569880012230242304,"text":"@AmericanAir it's not a friend it's a legally required chaperone on a school trip.","label":"negative"}
{"tweet_id":569880207911460864,"text":"@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!","label":"negative"}
{"tweet_id":569880215079428096,"text":"@AmericanAir #oaaret is our flight cancelled?","label":"neutral"}
{"tweet_id":569880251767123968,"text":"@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife","label":"positive"}
{"tweet_id":569880288702173184,"text":"@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt.","label":"positive"}
{"tweet_id":569880322487263232,"text":"@united late crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?","label":"negative"}
{"tweet_id":569880374651650048,"text":"@AmericanAir please confirm 2917 from CID-DFW at 11:30 departure will be\/is canceled. Don't want to make the hour drive!","label":"neutral"}
{"tweet_id":569880508181696513,"text":"@AmericanAir @USAirways outbound flight: 2 hour delay b\/c air traffic & 2 gate changes dividend miles member gets no email or text updates","label":"negative"}
{"tweet_id":569880788612866048,"text":"@SouthwestAir flight 1028 no delayed 1.5 hours.  Another week another delayed flight","label":"negative"}
{"tweet_id":569881004262989824,"text":"@AmericanAir The website won't let me view my reservation due to \"changes made outside http:\/\/t.co\/nwF2FkA8fY\". I'm on hold now to get help.","label":"negative"}
{"tweet_id":569881035682521088,"text":"@SouthwestAir unveils 4 new routes, including  2 from #Ohio http:\/\/t.co\/4uRzvBPJKO via @usatoday","label":"neutral"}
{"tweet_id":569881062169567232,"text":"@USAirways no my flight plans have been delayed until tuesday due to your computer crash","label":"negative"}
{"tweet_id":569881123741937664,"text":"@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco","label":"negative"}
{"tweet_id":569881270987186176,"text":"@AmericanAir  upon entering plane to 2 @USAirways stewardesses: \"can I have some water?\" \"no we don't do that. please take your seat\"","label":"negative"}
{"tweet_id":569881379825164288,"text":"@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day","label":"negative"}
{"tweet_id":569881449249316864,"text":"@united I am trying to make\/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!","label":"negative"}
{"tweet_id":569881453842042880,"text":"@AmericanAir I did set up notifications through AA & Us airways. still nothing","label":"negative"}
{"tweet_id":569881701247291393,"text":"@AmericanAir @USAirways \"but I take meds that make me severely dehydrated\" {sigh}","label":"negative"}
{"tweet_id":569882164382322688,"text":"@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!","label":"negative"}
{"tweet_id":569882542855352320,"text":"@AmericanAir I saw it finally come through on the mobile app. However it's for tomorrow and I have meetings tonight that I'm trying to make.","label":"neutral"}
{"tweet_id":569882830328569856,"text":"@AmericanAir  when do you anticipate decisions for cancellations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!","label":"negative"}
{"tweet_id":569882980992335872,"text":"@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary\/confirmation email to be sent","label":"negative"}
{"tweet_id":569883153231257601,"text":"@AmericanAir there is two hour wait","label":"negative"}
{"tweet_id":569883383930621952,"text":"@jetblue thanks","label":"positive"}
{"tweet_id":569883743223050241,"text":"@AmericanAir you're almost as bad as @united","label":"negative"}
{"tweet_id":569883848470859776,"text":"@AmericanAir Any way that we could look at other options for today?","label":"neutral"}
{"tweet_id":569883910735159297,"text":"@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun","label":"negative"}
{"tweet_id":569883984190005248,"text":"@united 768 SFO to BOS and no internet it is 2015 what gives?","label":"negative"}
{"tweet_id":569884052758659072,"text":"@USAirways Strike Three!!! You guys suck!!!","label":"negative"}
{"tweet_id":569884071758835712,"text":"@USAirways thanks for canceling flight 5097 today. Now missing required training. Not a happy customer.","label":"negative"}
{"tweet_id":569884285659848704,"text":"@AmericanAir been trying to speak to agent for 24hrs about my cancelled flight but reps always busy. how do I get ahold of you?","label":"negative"}
{"tweet_id":569884407852437504,"text":"@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.","label":"negative"}
{"tweet_id":569884616649269248,"text":"@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying","label":"negative"}
{"tweet_id":569884644893532161,"text":"@AmericanAir Could have voided the ticket since it was > 24hrs since booking. Are you going to waive the fees? Still can't get through.","label":"negative"}
{"tweet_id":569884754281046016,"text":"@AmericanAir can you?","label":"negative"}
{"tweet_id":569884948091396096,"text":"@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!","label":"positive"}
{"tweet_id":569884951207813122,"text":"@JetBlue will you cancel tonight's 7 pm out of DFW to BOS? #weather","label":"neutral"}
{"tweet_id":569885015615664129,"text":"@united Thanks!","label":"positive"}
{"tweet_id":569885201293307905,"text":"@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!","label":"positive"}
{"tweet_id":569885605401915392,"text":"@AmericanAir I sent you a DM, can you please help.","label":"neutral"}
{"tweet_id":569886219057926144,"text":"@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.","label":"negative"}
{"tweet_id":569886516505407488,"text":"@AmericanAir =UNAmerican Airlines just lies and poor customer services...","label":"negative"}
{"tweet_id":569886575720574976,"text":"@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me","label":"negative"}
{"tweet_id":569886612538023936,"text":"@AmericanAir got off the phone w\/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.","label":"negative"}
{"tweet_id":569886683501473793,"text":"@AmericanAir flight US1562 from RIC2DFW was cancelled yesterday & I was on hold w\/ cust. service from 6-10pm EST...4 hours, no answer...","label":"negative"}
{"tweet_id":569887049446076416,"text":"@VirginAmerica - amazing customer  service, again! \u00f0\u0178\u2019\u2022\u00f0\u0178\u2019\u2022 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying","label":"positive"}
{"tweet_id":569887230019284993,"text":"@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!","label":"positive"}
{"tweet_id":569887310713479168,"text":"@VirginAmerica your no late bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.","label":"negative"}
{"tweet_id":569887533267611648,"text":"@USAirways Seriously doubt that as I am still sitting inside at the gate.","label":"negative"}
{"tweet_id":569887584861749250,"text":"@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset","label":"negative"}
{"tweet_id":569887654713499648,"text":"@JetBlue to start 3xweekly @EmbraerSA #E190 flights from #Washington Reagan to #Nantucket between 19JUN-6SEP #avgeek","label":"neutral"}
{"tweet_id":569887773953527808,"text":"@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been canceled I have to get home for a surgeryHELP","label":"negative"}
{"tweet_id":569887819297992704,"text":"@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon","label":"negative"}
{"tweet_id":569887957810864129,"text":"@USAirways but my bag is still missing","label":"negative"}
{"tweet_id":569888119043915776,"text":"@united still no response??","label":"negative"}
{"tweet_id":569888159707738113,"text":"@JetBlue hello! my husband bought us a trip last night & just noticed my last name is misspelled! What can I do? Thanks!","label":"neutral"}
{"tweet_id":569888244155981825,"text":"@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!","label":"negative"}
{"tweet_id":569888244856455168,"text":"@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport","label":"negative"}
{"tweet_id":569888280793063424,"text":"@SouthwestAir @ClinicPolly \nThank you-- I may have already responded but was 8UXZJ2","label":"neutral"}
{"tweet_id":569888397205962753,"text":"@AmericanAir how we looking? We going to be able to get out on time? #flight353","label":"neutral"}
{"tweet_id":569888646633017344,"text":"@USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update.","label":"negative"}
{"tweet_id":569889139593646080,"text":"@JetBlue thanks! Calling right now!","label":"positive"}
{"tweet_id":569889219805642752,"text":"@JetBlue sounds fun! How does that work?","label":"neutral"}
{"tweet_id":569889475658178560,"text":"@USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me.","label":"negative"}
{"tweet_id":569889833297915904,"text":"@AmericanAir I can't!!!  No one can't get to \"hold\".  You can't get past the automated reply.  It hangs up on you.  #FRUSTRATED","label":"negative"}
{"tweet_id":569889846472409088,"text":"@JetBlue ...and when did your legal department start running your social media channels?","label":"neutral"}
{"tweet_id":569890099917246464,"text":"@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!","label":"positive"}
{"tweet_id":569890152832749568,"text":"@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?","label":"negative"}
{"tweet_id":569890211301191680,"text":"@SouthwestAir to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek","label":"neutral"}
{"tweet_id":569890309624082432,"text":"@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.","label":"negative"}
{"tweet_id":569890333456117760,"text":"@SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek","label":"neutral"}
{"tweet_id":569890600474021889,"text":"@JetBlue I'll read this over a nice glass of wine right before I dig my heels into my next novel! Maybe travel is just what I need...","label":"neutral"}
{"tweet_id":569890651107491840,"text":"@AmericanAir two were non revs, right?","label":"neutral"}
{"tweet_id":569890715867750400,"text":"@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--","label":"negative"}
{"tweet_id":569890859526823936,"text":"@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't.","label":"negative"}
{"tweet_id":569891267666006016,"text":"@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek","label":"neutral"}
{"tweet_id":569891436100874241,"text":"@virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky","label":"negative"}
{"tweet_id":569891440135794688,"text":"@AmericanAir Thank You! CC: @packermama1","label":"positive"}
{"tweet_id":569891568074797056,"text":"@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand.  #allrepresentativesbusy #nooption","label":"negative"}
{"tweet_id":569891790343569408,"text":"@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.","label":"negative"}
{"tweet_id":569891937924358145,"text":"@AmericanAir canceling my flight today because of weather in Dallas without being charged?","label":"negative"}
{"tweet_id":569892141335334913,"text":"@JetBlue I believe you have to follow me so I can send you a message","label":"neutral"}
{"tweet_id":569892553690124288,"text":"@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!","label":"positive"}
{"tweet_id":569892670367256576,"text":"@AmericanAir thank you for responding rather quickly btw","label":"positive"}
{"tweet_id":569892686624198657,"text":"@AmericanAir what response? Is our flight out of Montrose cancelled or not?","label":"negative"}
{"tweet_id":569892980712013824,"text":"@JetBlue Mark T.  in Austin was great handling my bag issue.  #thanks","label":"positive"}
{"tweet_id":569893516609847297,"text":"@AmericanAir as of now, will do my best to never fly w\/ #AmericanAirlines ever again. Y'all have made this a day to remember.","label":"negative"}
{"tweet_id":569893554753040386,"text":"@USAirways 2102 DCA-BOS. Cancelled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?","label":"negative"}
{"tweet_id":569893878536527872,"text":"@USAirways If my flight is going to be cancelled every week I might as well be in business class.","label":"negative"}
{"tweet_id":569893924942299136,"text":"@SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)","label":"neutral"}
{"tweet_id":569893988846546945,"text":"@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio","label":"neutral"}
{"tweet_id":569894012800217088,"text":"@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised.","label":"negative"}
{"tweet_id":569894088209596416,"text":"@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1","label":"positive"}
{"tweet_id":569894100649947136,"text":"@USAirways website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there","label":"negative"}
{"tweet_id":569894307508965377,"text":"@united please see dm!!","label":"neutral"}
{"tweet_id":569894356393570304,"text":"@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks","label":"negative"}
{"tweet_id":569894407001939968,"text":"@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http:\/\/t.co\/GsB2J3c4gM","label":"neutral"}
{"tweet_id":569894828315533312,"text":"@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!","label":"negative"}
{"tweet_id":569894969332400128,"text":"@AmericanAir why is it from June 1 thru December 31 there are no bus\/first milesaaver awards available from cun to nyc? #Explain #whyfly","label":"neutral"}
{"tweet_id":569895082402295810,"text":"@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...","label":"negative"}
{"tweet_id":569895100526039040,"text":"@USAirways i will be canceling my us airways credit card and choosing other airlines after my experience this week.","label":"negative"}
{"tweet_id":569895187746418688,"text":"@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!","label":"positive"}
{"tweet_id":569895266670612480,"text":"@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars...","label":"negative"}
{"tweet_id":569895344458170368,"text":"@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040","label":"negative"}
{"tweet_id":569895406869483520,"text":"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.","label":"negative"}
{"tweet_id":569895498527727617,"text":"@AmericanAir Priority baggage evidently means it comes out last","label":"negative"}
{"tweet_id":569895538046296064,"text":"@AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her  the drunk passenger had to have a wheelchair to get off plane","label":"negative"}
{"tweet_id":569895538910498817,"text":"@USAirways they told me to call back later","label":"negative"}
{"tweet_id":569895618866315264,"text":"@AmericanAir @united week is going to make up for anything, or put me at ease.  You should be asking me how you can fix things, how to...","label":"negative"}
{"tweet_id":569895817403768833,"text":"@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure\" - no shit.","label":"negative"}
{"tweet_id":569895927273517056,"text":"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated","label":"negative"}
{"tweet_id":569895932394917888,"text":"@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight cancelation!","label":"negative"}
{"tweet_id":569896025172742144,"text":"@united @scotthroth scott, need a good book suggestion?","label":"neutral"}
{"tweet_id":569896666465087488,"text":"@AmericanAir don't see response!","label":"negative"}
{"tweet_id":569896805611089920,"text":"@virginamerica What is your phone number. I can't find who to call about a flight reservation.","label":"negative"}
{"tweet_id":569897005297709057,"text":"@AmericanAir I dmed","label":"negative"}
{"tweet_id":569897573294743552,"text":"@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!","label":"positive"}
{"tweet_id":569897733466628097,"text":"@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with cancelled flights.","label":"negative"}
{"tweet_id":569897748859744257,"text":"@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL","label":"negative"}
{"tweet_id":569897798692286465,"text":"@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup","label":"negative"}
{"tweet_id":569897809731854337,"text":"@AmericanAir Howdy, having trouble getting rebooked after flight cancelled. Can't get thru via phone and Web erroring out. Can you help?","label":"negative"}
{"tweet_id":569898994408693760,"text":"@united you suck.    9 hour delay?!","label":"negative"}
{"tweet_id":569898995327377408,"text":"@JetBlue Hey friends! Stupid question - Can I split payment methods for a flight purchase? Example: 1\/2 debit card, 1\/2 BillMeLater? Thanks!","label":"neutral"}
{"tweet_id":569899063790825472,"text":"@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!","label":"negative"}
{"tweet_id":569899102198206464,"text":"@USAirways : Premier provider of missed connections! #usairwaysfail","label":"negative"}
{"tweet_id":569899203339657217,"text":"@USAirways Will you pick up your phone then?","label":"neutral"}
{"tweet_id":569899413558169600,"text":"@JetBlue Gerne :)","label":"neutral"}
{"tweet_id":569899522152726529,"text":"@AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20.","label":"neutral"}
{"tweet_id":569899859995693056,"text":"@USAirways We have submitted the customer relations form and await your response!","label":"negative"}
{"tweet_id":569899917935714305,"text":"@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..","label":"negative"}
{"tweet_id":569900131488632832,"text":"@united Why isn't the flight status updated to delayed UA1532 no board","label":"negative"}
{"tweet_id":569900147343265792,"text":"@SouthwestAir open seating is like an open marriage, there's so much love for strangers!","label":"positive"}
{"tweet_id":569900367254831104,"text":"@JetBlue Thanks.","label":"neutral"}
{"tweet_id":569900620095856640,"text":"@USAirways what's going on with your website & mobile app??? Help!!!","label":"negative"}
{"tweet_id":569900699988860928,"text":"@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!","label":"positive"}
{"tweet_id":569900705852608513,"text":"@AmericanAir still no response from AA. great job guys!","label":"negative"}
{"tweet_id":569900784965554176,"text":"@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online....","label":"negative"}
{"tweet_id":569900867324932096,"text":"@AmericanAir your staff at JFK airport are discussing the way we we're left stranded","label":"negative"}
{"tweet_id":569901314026692611,"text":"@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide?","label":"negative"}
{"tweet_id":569902028719173632,"text":"@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA","label":"positive"}
{"tweet_id":569902219602100225,"text":"@united follow back and I'll give you the details.","label":"neutral"}
{"tweet_id":569902284710084608,"text":"@USAirways 1899. Thanks","label":"positive"}
{"tweet_id":569902743135117314,"text":"@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines","label":"negative"}
{"tweet_id":569903056403505152,"text":"@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional","label":"negative"}
{"tweet_id":569903120781852672,"text":"@united received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for cancellation?","label":"negative"}
{"tweet_id":569903253183455233,"text":"@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.","label":"negative"}
{"tweet_id":569903268312125440,"text":"@AmericanAir: my brother's flight into DFW was cancelled yesterday. Are you flying from ONT to DFW today?","label":"negative"}
{"tweet_id":569903376583913472,"text":"@USAirways 603 & 2705 DFW to PSP thank you!","label":"positive"}
{"tweet_id":569903377598914562,"text":"@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)","label":"positive"}
{"tweet_id":569903725449322496,"text":"@USAirways @HutchinsJim Yes, I made the flight and got my workout in too.","label":"neutral"}
{"tweet_id":569903840507506688,"text":"@united sitting in a plane with no pilot.  Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks","label":"negative"}
{"tweet_id":569904370361483264,"text":"@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http:\/\/t.co\/l7hSnLgie2","label":"negative"}
{"tweet_id":569904406285516800,"text":"@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? \u00f0\u0178\u02dc\u00ad","label":"negative"}
{"tweet_id":569904537739382784,"text":"@JetBlue good to know, thanks so much!","label":"positive"}
{"tweet_id":569904716328673280,"text":"@united was that English? I'll DM though I don't think you'll make a plane appear.","label":"negative"}
{"tweet_id":569904824793362433,"text":"@united just confirmed a seat! Crisis averted! Beers won't be missed now","label":"positive"}
{"tweet_id":569905052447592448,"text":"@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC","label":"negative"}
{"tweet_id":569905124723675136,"text":"@united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?","label":"neutral"}
{"tweet_id":569905298481274880,"text":"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra","label":"negative"}
{"tweet_id":569905336380989440,"text":"@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.","label":"negative"}
{"tweet_id":569905534020820992,"text":"@united ,now you have cancelled my wife and daughter's flt?? What's going on? Follow me so I can dm details.","label":"negative"}
{"tweet_id":569905559652012032,"text":"@USAirways  Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail","label":"negative"}
{"tweet_id":569905567960952832,"text":"@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill  Please contact her.","label":"negative"}
{"tweet_id":569905765420441600,"text":"@AmericanAir I DM'd you. Anything you can do?","label":"negative"}
{"tweet_id":569905773276307457,"text":"@USAirways Another dead end.  They only handle AA L&F.  They gave me the same failed # I already had. 610-362-7498(99) VM full.  #lost","label":"negative"}
{"tweet_id":569905884425383936,"text":"@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --> SFO flight today.","label":"negative"}
{"tweet_id":569905936980185088,"text":"@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail","label":"negative"}
{"tweet_id":569906035269324800,"text":"@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...","label":"negative"}
{"tweet_id":569906167947898880,"text":"@USAirways @AmericanAir hey since you    f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare}","label":"negative"}
{"tweet_id":569906183487643648,"text":"@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face","label":"negative"}
{"tweet_id":569906317629874176,"text":"@SouthwestAir Can my wife's RR points be transferred to my RR account?","label":"neutral"}
{"tweet_id":569906378233356290,"text":"@JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!","label":"neutral"}
{"tweet_id":569906446881697793,"text":"@AmericanAir @USAirways \"ma'am if you have a complaint you should visit our customer service desk\" {sees line ~45 people deep}","label":"negative"}
{"tweet_id":569906532277731328,"text":"@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.","label":"negative"}
{"tweet_id":569906807696551936,"text":"@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!","label":"positive"}
{"tweet_id":569906831352578049,"text":"@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR","label":"negative"}
{"tweet_id":569907019081228288,"text":"@AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got.","label":"negative"}
{"tweet_id":569907031693520896,"text":"@united Thanks for the update.","label":"positive"}
{"tweet_id":569907141596864514,"text":"@united thank you!","label":"positive"}
{"tweet_id":569907323650633728,"text":"@USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!","label":"neutral"}
{"tweet_id":569907336485019648,"text":"@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable","label":"negative"}
{"tweet_id":569907544124219392,"text":"@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}","label":"positive"}
{"tweet_id":569907564156035072,"text":"@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.","label":"negative"}
{"tweet_id":569907773309214721,"text":"@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap","label":"negative"}
{"tweet_id":569907782108839938,"text":"@USAirways \/ @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail","label":"negative"}
{"tweet_id":569907965223763970,"text":"@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel","label":"negative"}
{"tweet_id":569908080114339840,"text":"@jetblue it's time for a direct flight from #JFK to #PITT.... @ Official JetBlue Terminal 5 - New York\u00e2\u20ac\u00a6 http:\/\/t.co\/QygXGmd3Sn","label":"neutral"}
{"tweet_id":569908123550375936,"text":"@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over","label":"negative"}
{"tweet_id":569908175953993728,"text":"@united we had four scheduled flights on this reservation and literally did not take one! Unreal","label":"negative"}
{"tweet_id":569908628141920256,"text":"@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag","label":"negative"}
{"tweet_id":569908759125991424,"text":"@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx","label":"positive"}
{"tweet_id":569908781720702976,"text":"@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was canceled\/rescheduled. Any updates??","label":"negative"}
{"tweet_id":569908792776892416,"text":"@JetBlue absolutely, my girlfriend and I will be booking our Mexico flights in the next day or two, will send a Tweet when it's done!","label":"neutral"}
{"tweet_id":569908805724712961,"text":"@USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating","label":"negative"}
{"tweet_id":569908918421299200,"text":"@AmericanAir worst airline! You cancel our flight and don't even let us know even though we are traveling with children.","label":"negative"}
{"tweet_id":569908928667996160,"text":"@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals","label":"negative"}
{"tweet_id":569908990118723584,"text":"@AmericanAir no vouchers 4 canceled flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA","label":"negative"}
{"tweet_id":569909058250997760,"text":"@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!","label":"positive"}
{"tweet_id":569909224521641984,"text":"@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http:\/\/t.co\/AvyqdMpi1Y","label":"negative"}
{"tweet_id":569909655813500928,"text":"@united it won't help...been there done that.","label":"negative"}
{"tweet_id":569909718765842432,"text":"@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged.  Phone wait time is crazy. Is there a chat?","label":"negative"}
{"tweet_id":569909756493746176,"text":"@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags.","label":"negative"}
{"tweet_id":569909945514233857,"text":"@AmericanAir wish you had a better mobile app.  You should look at the app from @united as it is much more seemless to check in","label":"negative"}
{"tweet_id":569910053249142785,"text":"@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelling flights. Own up to your Mistakes.","label":"negative"}
{"tweet_id":569910383047254016,"text":"@SouthwestAir I would appreciate that.  Thank you.","label":"positive"}
{"tweet_id":569910395667935232,"text":"@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escalate to a supervisor and had to book with change","label":"negative"}
{"tweet_id":569910410343804928,"text":"@USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!","label":"neutral"}
{"tweet_id":569910528279228416,"text":"@AmericanAir Trying  to cancel fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU","label":"negative"}
{"tweet_id":569910536755748865,"text":"@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http:\/\/t.co\/6kqLhVaP7G","label":"negative"}
{"tweet_id":569910765173362688,"text":"@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia \u00f0\u0178\u02dc\u0153\u00e2\u0153\u02c6\u00ef\u00b8\ufffd #GoingForGreat","label":"positive"}
{"tweet_id":569910774556004352,"text":"@AmericanAir I need HELP!  I'm trying to cancel a flight before it takes off but I can't get a hold of ANYONE because all lines are busy.","label":"negative"}
{"tweet_id":569910943720669184,"text":"@AmericanAir How am I supposed to cancel it if I can't do it online?  I don't want to lose all the funds on the ticket.  HELP!!! :(","label":"negative"}
{"tweet_id":569910971222892545,"text":"@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever.","label":"negative"}
{"tweet_id":569910981868060673,"text":"@VirginAmerica Is it me, or is your website down?  BTW, your new website isn't a great user experience.  Time for another redesign.","label":"negative"}
{"tweet_id":569911064105754624,"text":"@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077","label":"negative"}
{"tweet_id":569911218942517248,"text":"@VirginAmerica why is flight 345 redirected?","label":"neutral"}
{"tweet_id":569911231705944064,"text":"@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(","label":"negative"}
{"tweet_id":569911344658386944,"text":"@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone?  I can't wait 2 hours.  :(","label":"negative"}
{"tweet_id":569911515106582528,"text":"@united 1.75 hour delay.  Nothing says sorry like a voucher.  Missing time with family.  #family #precioustime","label":"negative"}
{"tweet_id":569911528368926720,"text":"@AmericanAir Ok. We will probably cancel our flights then, take a refund, and get home another way. Wednesday won't work for us.","label":"negative"}
{"tweet_id":569911600934752256,"text":"alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)","label":"positive"}
{"tweet_id":569911608278974465,"text":"@AmericanAir You didn't call, did you. Try it, and then you'll understand.  It's not possible to reach an agent,I don't know what else to do","label":"negative"}
{"tweet_id":569911674158731264,"text":"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no late bag check is not business travel friendly #nomorevirgin","label":"negative"}
{"tweet_id":569911816937033728,"text":"@VirginAmerica I like the TV and interesting video . Just disappointed in cancelled flight when other flights went out to jfk on Saturday .","label":"negative"}
{"tweet_id":569912094272782337,"text":"@SouthwestAir  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.","label":"positive"}
{"tweet_id":569912608901373952,"text":"@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again","label":"negative"}
{"tweet_id":569912710848057344,"text":"@united Now arriving a day and a half later than supposed to. Lesson of the day, don't believe verbal or written confirmations from United","label":"negative"}
{"tweet_id":569912753479147521,"text":"@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems!","label":"negative"}
{"tweet_id":569912776199704578,"text":"@united cancels flt from EWR. \"No crew\".Tells wife & 4 yr old to \"get to NY to catch @AirCanada\" to YYZ! Good #customerservice is dead.","label":"negative"}
{"tweet_id":569912835871879168,"text":"@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.","label":"negative"}
{"tweet_id":569912963273879552,"text":"@USAirways called 3x & it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me?","label":"negative"}
{"tweet_id":569913274218622977,"text":"@AmericanAir flight home cancelled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline","label":"negative"}
{"tweet_id":569913288122765312,"text":"@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?","label":"negative"}
{"tweet_id":569913595762311168,"text":"@united gate C 24 IAD. U released passengers to board w\/others deplaning .50 peopleOn bridge while next flight  board http:\/\/t.co\/HfoF33iyhi","label":"negative"}
{"tweet_id":569913667476549632,"text":"@JetBlue For one way, not letting me select TO city....strange...and now some fairs look \"normal\" ????","label":"negative"}
{"tweet_id":569913736774823936,"text":"@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911","label":"positive"}
{"tweet_id":569913899648098304,"text":"@AmericanAir done.","label":"neutral"}
{"tweet_id":569914076496850945,"text":"@USAirways \/ @AmericanAir was the worst experience I've ever had flying. Rude, delays, cancellations, lack of updates, and wasting our time","label":"negative"}
{"tweet_id":569914377442340865,"text":"@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags","label":"negative"}
{"tweet_id":569914468404035584,"text":"@AmericanAir boarded flight 2334 at 8:30am.  Now 11:40.  Still sitting on runway.  Lots o fun","label":"negative"}
{"tweet_id":569914488541069312,"text":"@AmericanAir Thank you.","label":"positive"}
{"tweet_id":569914641414905856,"text":"@AmericanAir you're not finding it bc @united  rebooked us on your airline when they realized they couldn't get us home - and we're at ORD","label":"negative"}
{"tweet_id":569914808339836928,"text":"@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...","label":"negative"}
{"tweet_id":569914848991010816,"text":"@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help?","label":"negative"}
{"tweet_id":569914894868328448,"text":"@AmericanAir research buddy. Read my previous tweets and get some context.","label":"neutral"}
{"tweet_id":569914957552353280,"text":"@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http:\/\/t.co\/WQZZtIemX0","label":"negative"}
{"tweet_id":569915029950222337,"text":"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.","label":"negative"}
{"tweet_id":569915039114661888,"text":"@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!","label":"negative"}
{"tweet_id":569915182329286656,"text":"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than \"maintenance\".","label":"negative"}
{"tweet_id":569915419018067968,"text":"@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.","label":"negative"}
{"tweet_id":569915550127800320,"text":"@united We're hoping to hear from you actually.","label":"negative"}
{"tweet_id":569915610890547200,"text":"@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to \"sick pilot\". no compensation. They Do. Not. Care.","label":"negative"}
{"tweet_id":569915643094396929,"text":"@united\nYou really know how to piss people off. Your Farelock option is fake!","label":"negative"}
{"tweet_id":569915941192015872,"text":"@VirginAmerica \"You down with RNP?\" \"Yeah you know me!\"","label":"neutral"}
{"tweet_id":569915972758446080,"text":"@AmericanAir need help changing a flight. Please dm","label":"neutral"}
{"tweet_id":569915992303730689,"text":"@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!","label":"negative"}
{"tweet_id":569916152283041792,"text":"@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981","label":"negative"}
{"tweet_id":569916323725217793,"text":"@AmericanAir Well if you won't let me handle my reservation\/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit.","label":"negative"}
{"tweet_id":569916555154169856,"text":"@united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur\/plane back!","label":"negative"}
{"tweet_id":569916590814203904,"text":"@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code","label":"negative"}
{"tweet_id":569916606064828416,"text":"@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us","label":"negative"}
{"tweet_id":569916731595972608,"text":"@united How do I get reimbursed for hotel and taxis for the cancelation?","label":"negative"}
{"tweet_id":569917117576949760,"text":"@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay","label":"negative"}
{"tweet_id":569917319381712896,"text":"@AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help","label":"negative"}
{"tweet_id":569917692758630400,"text":"@USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up","label":"negative"}
{"tweet_id":569917791228157952,"text":"@AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help","label":"negative"}
{"tweet_id":569917824078090242,"text":"@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight cancelled with only one small drink","label":"negative"}
{"tweet_id":569917869296758784,"text":"@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.","label":"negative"}
{"tweet_id":569918327767879680,"text":"@united @retailbagholder hahaha. At least they gave u a refund.","label":"neutral"}
{"tweet_id":569918449121673216,"text":"@united Either is fine. However, plundering my hard-earned dollars is not fine.","label":"negative"}
{"tweet_id":569918453722656768,"text":"@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!","label":"positive"}
{"tweet_id":569918484726964224,"text":"@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.","label":"negative"}
{"tweet_id":569918932116643841,"text":"@United are you able to see if there are seats open on another flight??","label":"neutral"}
{"tweet_id":569919020784185344,"text":"@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http:\/\/t.co\/755VpYm4Mv","label":"negative"}
{"tweet_id":569919041244147712,"text":"@VirginAmerica Why is the site down?  When will it be back up?","label":"negative"}
{"tweet_id":569919319821434880,"text":"@USAirways Bag policy says stroller OR car seat.  We need to bring 2 car seats and 1 stroller.  Should I just call for details?","label":"neutral"}
{"tweet_id":569919414948237312,"text":".@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one.","label":"positive"}
{"tweet_id":569919703054991361,"text":"@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts","label":"negative"}
{"tweet_id":569919787888988160,"text":"@AmericanAir 2 months and still no exec platinum member cards. What gives?","label":"negative"}
{"tweet_id":569919793572261888,"text":"@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options","label":"negative"}
{"tweet_id":569919970446053377,"text":"@AmericanAir No! We departed 24 hours later, with a crazy crew. One of the lady simply freaked out and got away from job before departure.","label":"negative"}
{"tweet_id":569920090440916994,"text":"@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !","label":"positive"}
{"tweet_id":569920436466794496,"text":"@USAirways how long for a reply","label":"negative"}
{"tweet_id":569920593597894657,"text":"@united what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve","label":"negative"}
{"tweet_id":569920618843521024,"text":"@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a cancelled flight & been on hold now for 1hr 49min","label":"negative"}
{"tweet_id":569920656621465601,"text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/IMVMpnQXAI","label":"neutral"}
{"tweet_id":569920661642088448,"text":"@united you're the reason this whole travel experience has been a nightmare","label":"negative"}
{"tweet_id":569920723038416897,"text":"@AmericanAir now the second flight I was put on was cancelled with no explanation!! Missed my first meeting!!#outraged\u00f0\u0178\u02dc\u00a1\u00f0\u0178\u02dc\u00a1","label":"negative"}
{"tweet_id":569920760522764288,"text":"@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again","label":"negative"}
{"tweet_id":569920773105840128,"text":"@AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???","label":"negative"}
{"tweet_id":569920778306584576,"text":"@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable","label":"negative"}
{"tweet_id":569921001301024770,"text":"@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn\u00e2\u20ac\u2122t call back. #help","label":"negative"}
{"tweet_id":569921082708389888,"text":"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.","label":"negative"}
{"tweet_id":569921267601580032,"text":"@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?","label":"negative"}
{"tweet_id":569921309439709184,"text":"@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline w\/out WiFi...and pls no 'unwind' BS.","label":"negative"}
{"tweet_id":569921385100750849,"text":"@JetBlue Sure did go south after breakfast though! Delayed three hours. :( :( :(","label":"negative"}
{"tweet_id":569921467552567296,"text":"@JetBlue you bet:)","label":"positive"}
{"tweet_id":569921646057926656,"text":"@USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold","label":"negative"}
{"tweet_id":569921652374577153,"text":"@united flight 3763 IAd-Sat. We're on the outdoor track for an hour","label":"negative"}
{"tweet_id":569921842204565504,"text":"@USAirways now my rebooked connection is delayed.","label":"negative"}
{"tweet_id":569922008588222465,"text":"@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http:\/\/t.co\/APtZpuROp4","label":"neutral"}
{"tweet_id":569922305423495168,"text":"@AmericanAir My flight through Dallas was cancelled and I talked to reservations agent and got a new flight but have not received an email","label":"negative"}
{"tweet_id":569922365322338304,"text":"@USAirways okay, great. Thank you!","label":"positive"}
{"tweet_id":569922420624068608,"text":"@JetBlue Definitely! Lots of announcements and the app is great.","label":"positive"}
{"tweet_id":569922639185072129,"text":"@united already missed  connection ugh","label":"negative"}
{"tweet_id":569922657937956864,"text":"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?","label":"negative"}
{"tweet_id":569922730008518656,"text":"@SouthwestAir Awesome. Thanks! You guys rock!","label":"positive"}
{"tweet_id":569922837353402368,"text":"@united Just sent! Thanks :)","label":"positive"}
{"tweet_id":569922853266694145,"text":"@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.","label":"negative"}
{"tweet_id":569922973798420480,"text":"@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http:\/\/t.co\/mWBk68k0A3","label":"neutral"}
{"tweet_id":569923221341908992,"text":"@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http:\/\/t.co\/DTHEyOFXrB","label":"negative"}
{"tweet_id":569923360982900737,"text":"@AmericanAir my flight 1337 is cancelled.  Can you let me know what my new flight info is?","label":"negative"}
{"tweet_id":569923394990419968,"text":"@VirginAmerica Can't bring up my reservation online using booking code","label":"neutral"}
{"tweet_id":569923507263557632,"text":"@united Thank you! You need to follow back tho otherwise I can't DM you. X","label":"positive"}
{"tweet_id":569923518051323906,"text":"@JetBlue no. come on.","label":"neutral"}
{"tweet_id":569923685848653824,"text":"@JetBlue Looking cool","label":"positive"}
{"tweet_id":569923730614460416,"text":"@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on","label":"negative"}
{"tweet_id":569923761232850944,"text":"@JetBlue ...really?","label":"neutral"}
{"tweet_id":569923825179054081,"text":"@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.","label":"positive"}
{"tweet_id":569923934054805504,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/kVXs1lCqLp\u00e2\u20ac\ufffd @alynewton new fav airline","label":"positive"}
{"tweet_id":569924092280774656,"text":"Haha! @JetBlue: Our fleet's on fleek. http:\/\/t.co\/KmaNLdQbh4\u00e2\u20ac\ufffd","label":"negative"}
{"tweet_id":569924116335108096,"text":"@JetBlue @BrandsSayingBae well here we go","label":"positive"}
{"tweet_id":569924117719199744,"text":"@JetBlue I digg it!","label":"neutral"}
{"tweet_id":569924145380634624,"text":"LMAO \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/aIyC9WV5oq\u00e2\u20ac\ufffd","label":"positive"}
{"tweet_id":569924201559293952,"text":"@united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.","label":"positive"}
{"tweet_id":569924309902356480,"text":"@AmericanAir I'm trying to make a reservation with a < 2 year old lap child. Don't see any option online. How do I proceed with reservation?","label":"negative"}
{"tweet_id":569924654401495040,"text":"@JetBlue no. Please stop.","label":"negative"}
{"tweet_id":569924676715220992,"text":"\u00f0\u0178\u2019\u00af\u00f0\u0178\u2019\u00af\u00f0\u0178\u2019\u00af RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/SrM13qbRZD","label":"neutral"}
{"tweet_id":569924772349538304,"text":"@AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA & one from US Airways.","label":"neutral"}
{"tweet_id":569924793232785408,"text":"nope. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/9SHhTvIOTI","label":"negative"}
{"tweet_id":569924965446725632,"text":"@SouthwestAir nice touch on the passbook integration!","label":"positive"}
{"tweet_id":569925082832728064,"text":"Bruh...real tweet from @JetBlue \"Our fleet's on fleek. http:\/\/t.co\/dqny4aKTg9\"","label":"neutral"}
{"tweet_id":569925091095646209,"text":"Now put your baggage fees back on \"free.\" RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/oxsA8btVTB","label":"neutral"}
{"tweet_id":569925111475793921,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/PULp4i0w96\u00e2\u20ac\ufffd smh","label":"neutral"}
{"tweet_id":569925308368883713,"text":"@AmericanAir @usairways who is the next stop after customer service.","label":"negative"}
{"tweet_id":569925362471211008,"text":"@AmericanAir follows the Talent PM of #BDSM porn site http:\/\/t.co\/UQGW6qsFFU. New \"Economy Dungeon\" class coming? http:\/\/t.co\/pl9Sop5IHu","label":"negative"}
{"tweet_id":569925511394119680,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/3Ltx7JKBo9\u00e2\u20ac\ufffd is fleek dead yet now?","label":"neutral"}
{"tweet_id":569925551475056640,"text":"@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!","label":"positive"}
{"tweet_id":569925614100189186,"text":"@united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?","label":"neutral"}
{"tweet_id":569925645204987904,"text":"@SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to \"listen to the intercom better\".","label":"neutral"}
{"tweet_id":569925680168726529,"text":"@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! \n#thanksamericanairlines","label":"positive"}
{"tweet_id":569925940224139264,"text":"@AmericanAir #AmericanView\nThe view of Oregon from seat 31F, flight AA1469 2\/22\/15 http:\/\/t.co\/t9JBN9WZtq","label":"neutral"}
{"tweet_id":569925941067186179,"text":"They didnt just tweet this... Nah. RT \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/1yLn1Gx4QX\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569926212400709632,"text":"@AmericanAir Define \"sincerely\". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media.","label":"negative"}
{"tweet_id":569926559982751744,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/vOUUFRN4jS\u00e2\u20ac\ufffd YASSS JetBlue ! Tell them !","label":"positive"}
{"tweet_id":569926674353160192,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/H11jglw74L\u00e2\u20ac\ufffdayyy \u00f0\u0178\u02dc\u017d","label":"neutral"}
{"tweet_id":569926688244703232,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/yZH4ZRQM0i\u00e2\u20ac\ufffd really JetBlue? #fleek?!!! \u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a hell no... Yall petty","label":"negative"}
{"tweet_id":569926909515034624,"text":"Okay. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/6H5uEZH4cv","label":"neutral"}
{"tweet_id":569926998824394752,"text":"@VirginAmerica I\u00e2\u20ac\u2122m having trouble adding this flight my wife booked to my Elevate account. Help? http:\/\/t.co\/pX8hQOKS3R","label":"negative"}
{"tweet_id":569927035524681728,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Lv9HwQDK9A\u00e2\u20ac\ufffd\n\nCan't fly you anymore, we had a good run \u00e2\u0153\u0152\u00ef\u00b8\ufffd","label":"negative"}
{"tweet_id":569927042931814400,"text":"@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay","label":"negative"}
{"tweet_id":569927263040315392,"text":"@united Great! I'm ready to go home.","label":"positive"}
{"tweet_id":569927288751587328,"text":"STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/Fd2TNYcTrB","label":"negative"}
{"tweet_id":569927299908444160,"text":".@JetBlue this is enough for me to stop flying JetBlue.","label":"negative"}
{"tweet_id":569927442657386496,"text":"@AmericanAir seriously, you treat your passengers like shit.","label":"negative"}
{"tweet_id":569927476463452160,"text":"@jetblue who's running your tweeter using the word fleek?","label":"neutral"}
{"tweet_id":569927506112815106,"text":"@JetBlue @courteroy LOLZ. \"On Fleek\"","label":"neutral"}
{"tweet_id":569927630469894144,"text":"@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.","label":"negative"}
{"tweet_id":569927739802652672,"text":"@SouthwestAir  how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?","label":"negative"}
{"tweet_id":569927837601402880,"text":"@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour late","label":"negative"}
{"tweet_id":569927906241212416,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/tLGoihqkvS\u00e2\u20ac\ufffd \u00f0\u0178\u02dc\ufffd make it stop.","label":"negative"}
{"tweet_id":569927965007417344,"text":"@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.","label":"positive"}
{"tweet_id":569928419435286528,"text":"@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396","label":"negative"}
{"tweet_id":569928501966450689,"text":"@AmericanAir okay. I just sent it.","label":"neutral"}
{"tweet_id":569928540004753409,"text":"@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold.  Sorry #minefits","label":"negative"}
{"tweet_id":569928724147077120,"text":"@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me","label":"positive"}
{"tweet_id":569928758024667137,"text":"@united what gate is ua5396 leaving from?","label":"neutral"}
{"tweet_id":569928989231353857,"text":"@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets","label":"positive"}
{"tweet_id":569929187101966336,"text":"@united that's brilliant Thankyou so much. Is it classed as part of carryon?","label":"positive"}
{"tweet_id":569929243146088448,"text":"@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin","label":"negative"}
{"tweet_id":569929414491779072,"text":":( RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/ncguZDgDaQ","label":"negative"}
{"tweet_id":569929677214609408,"text":"@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing.","label":"negative"}
{"tweet_id":569929945331449856,"text":"@USAirways usually \"sorry\" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk.","label":"negative"}
{"tweet_id":569929973156327424,"text":"@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness","label":"negative"}
{"tweet_id":569930292024221696,"text":"@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.","label":"negative"}
{"tweet_id":569930403106172928,"text":"@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA.","label":"negative"}
{"tweet_id":569930406591664128,"text":"@AmericanAir DM sent","label":"neutral"}
{"tweet_id":569930522677399553,"text":"RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/826Pkiq5HI","label":"neutral"}
{"tweet_id":569930630059974656,"text":"@united thank you. Literally called for preboarding as I ran up.","label":"positive"}
{"tweet_id":569930733512491008,"text":"@AmericanAir really","label":"negative"}
{"tweet_id":569930801577644034,"text":"@SouthwestAir My bag was not shown LUV did not make it to PHL with me.","label":"negative"}
{"tweet_id":569930942833258496,"text":"@united Flight 211\/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!","label":"negative"}
{"tweet_id":569931363505315840,"text":"@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?","label":"negative"}
{"tweet_id":569931387073105920,"text":"The saga of the @MelissaAFrancis bag delay w\/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned.","label":"negative"}
{"tweet_id":569931469990154242,"text":"\u00e2\ufffd\u00a4\u00ef\u00b8\ufffd\u00e2\ufffd\u00a4\u00ef\u00b8\ufffd\u00e2\ufffd\u00a4\u00ef\u00b8\ufffd\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/UHUmAskLdv\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569931705022164992,"text":"@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.","label":"negative"}
{"tweet_id":569931716049154051,"text":"@united counter agents at RDU deserve a medal. #thankyou","label":"positive"}
{"tweet_id":569931753768382464,"text":"Why @JetBlue let someone from black Twitter in their multimedia department?","label":"negative"}
{"tweet_id":569932197735604224,"text":"@SouthwestAir Thanks for the quick reply!  I travel a lot...but not that much, lol.","label":"positive"}
{"tweet_id":569932207311048705,"text":"@USAirways when will FLT 445 get a gate at DEN? Over 20 minutes waiting with no information.","label":"negative"}
{"tweet_id":569932287380467712,"text":"@USAirways now on hold with customer care.  Wonder if someone will pick up the phone before 5pm.","label":"negative"}
{"tweet_id":569932669288652800,"text":"@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.","label":"positive"}
{"tweet_id":569932678688055296,"text":"can you not? RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/413GiAL0yl","label":"negative"}
{"tweet_id":569933275436707840,"text":"@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry","label":"negative"}
{"tweet_id":569933357515026432,"text":"@united  18 flights so far this year. 13 delays including 2 cancelations.  Latest reason, crew needed mandatory sleep. IN MEXICO!","label":"negative"}
{"tweet_id":569933405506310144,"text":"@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and late :(","label":"negative"}
{"tweet_id":569933565321990144,"text":"@AmericanAir 4hrs later i get a call back, and immediately disconnected","label":"negative"}
{"tweet_id":569933777931145216,"text":"@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G","label":"positive"}
{"tweet_id":569933816963342337,"text":"@VirginAmerica why can't you supp the biz traveler like @SouthwestAir  and have customer service like @JetBlue #neverflyvirginforbusiness","label":"negative"}
{"tweet_id":569934069712052224,"text":"@united Definitely will!","label":"neutral"}
{"tweet_id":569934170819948544,"text":"@AmericanAir you keep returning my call and hanging up when I answer? Help rebooking a flight!","label":"negative"}
{"tweet_id":569934205611872256,"text":"@AmericanAir is that the \"record locator\"?","label":"neutral"}
{"tweet_id":569934354241212417,"text":"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport\nLots of info available of #winterops","label":"negative"}
{"tweet_id":569934371488202752,"text":"@AmericanAir thanks for keeping us safe","label":"positive"}
{"tweet_id":569934457215410176,"text":"@AmericanAir Hahaha.... \"Meanwhile in Russia....\"","label":"neutral"}
{"tweet_id":569934458364813313,"text":"@AmericanAir followback","label":"neutral"}
{"tweet_id":569934460617039872,"text":"@AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy!","label":"neutral"}
{"tweet_id":569935135132426240,"text":"@united since bulkhead seats cannot have bags on floor, why don't u reserve o\/head space above those seats? In 1B on UA246 - not impressed","label":"negative"}
{"tweet_id":569935135895883776,"text":"@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true","label":"negative"}
{"tweet_id":569935232033366017,"text":"@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.","label":"negative"}
{"tweet_id":569935261947330560,"text":"@united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you","label":"neutral"}
{"tweet_id":569935276346351616,"text":"@SouthwestAir When will the flight resume? I don's see it in the open schedule. :\/","label":"negative"}
{"tweet_id":569935522497478656,"text":"@USAirways flights & \"customer relations\" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE","label":"negative"}
{"tweet_id":569935531213086721,"text":"@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.","label":"negative"}
{"tweet_id":569935609940316160,"text":"@SouthwestAir Got help from a nice lady on the phone in Georgia.  Thank you!","label":"positive"}
{"tweet_id":569935639539425280,"text":"@USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX.","label":"negative"}
{"tweet_id":569935689292259328,"text":"@united ok thx!","label":"positive"}
{"tweet_id":569935692161134592,"text":"@AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair","label":"neutral"}
{"tweet_id":569935818783125504,"text":"@USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest.","label":"negative"}
{"tweet_id":569935951868207104,"text":"\u00f0\u0178\u02dc\ufffd \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/QavvlAXLkl\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569935956880420864,"text":"Jet BOOOO \u00f0\u0178\ufffd\u2026\u00f0\u0178\ufffd\u2026\u00f0\u0178\ufffd\u2026\u00f0\u0178\ufffd\u2026 RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/0WbJAWx7xD","label":"negative"}
{"tweet_id":569936014094897152,"text":"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense","label":"negative"}
{"tweet_id":569936213760716801,"text":"@USAirways anyone there to help? Still on hold...","label":"negative"}
{"tweet_id":569936252977451008,"text":"@JetBlue but Virgin has wifi \u00f0\u0178\u2018\u20ac","label":"neutral"}
{"tweet_id":569936273227427840,"text":"@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are","label":"negative"}
{"tweet_id":569936426902687744,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/t2qBGAMfpc\u00e2\u20ac\ufffd this happened","label":"neutral"}
{"tweet_id":569936565138403328,"text":"@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http:\/\/t.co\/tmccExYaaQ","label":"negative"}
{"tweet_id":569936580883783680,"text":"@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better","label":"negative"}
{"tweet_id":569936640669581313,"text":"@united look at this beauty \u00f0\u0178\u02dc\u2030 dc 10 united airlines \u00f0\u0178\u02dc\u2030 http:\/\/t.co\/MvYoizRPdE","label":"positive"}
{"tweet_id":569936658876862464,"text":"RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/NfjAuW16vZ<--....\u00f0\u0178\u02dc\u2022","label":"negative"}
{"tweet_id":569936861398994945,"text":"@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?","label":"negative"}
{"tweet_id":569936893166489600,"text":"@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain","label":"negative"}
{"tweet_id":569936893325897728,"text":"@USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave.","label":"negative"}
{"tweet_id":569936900804505600,"text":"RT \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/FRAqDPKyga\u00e2\u20ac\ufffd @hellobrittNEY_","label":"neutral"}
{"tweet_id":569937017150291968,"text":"@JetBlue Tell me more \u00f0\u0178\u02dc\u00b3...\n\nBecause I need a 1 way to NYC, and I might choose you","label":"neutral"}
{"tweet_id":569937108095205376,"text":"@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available.","label":"negative"}
{"tweet_id":569937143314849792,"text":"@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w\/c will result in more complaints","label":"negative"}
{"tweet_id":569937260994564098,"text":"@JetBlue looking to for low rates bos to Vegas in late June for 3 kids and myself for a sporting event. Any deals or breaks","label":"neutral"}
{"tweet_id":569937457837273088,"text":"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers.","label":"negative"}
{"tweet_id":569937664964743169,"text":"@JetBlue Sent.","label":"neutral"}
{"tweet_id":569937673206534144,"text":"@AmericanAir My father loved working for you as well as PanAm","label":"positive"}
{"tweet_id":569937700993818625,"text":"@SouthwestAir why so expensive to go to Vegas with stops in late June as I can get non stop for same on competition","label":"negative"}
{"tweet_id":569937722804211713,"text":"Lovely! RT @JetBlue: Our fleet\u00e2\u20ac\u2122s on fleek. http:\/\/t.co\/Hi6Fl1AX9E","label":"positive"}
{"tweet_id":569937767775510530,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/ar0VayLmFc\u00e2\u20ac\ufffd Really Jet Blue? Lmao","label":"neutral"}
{"tweet_id":569937806518169600,"text":"@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option","label":"negative"}
{"tweet_id":569937862109450240,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/CXTTxV2lMP\u00e2\u20ac\ufffd \u00f0\u0178\u02dc\u2019","label":"neutral"}
{"tweet_id":569937987619803136,"text":"@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too","label":"negative"}
{"tweet_id":569937998806011905,"text":"@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.","label":"negative"}
{"tweet_id":569938119060955136,"text":"@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!","label":"negative"}
{"tweet_id":569938319024332801,"text":"@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister","label":"negative"}
{"tweet_id":569938450633388032,"text":"@JetBlue with 3 kids and 11 days 340 + doesn't work and it's months in advance","label":"neutral"}
{"tweet_id":569938470824574976,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/3kVkd8yRxa\u00e2\u20ac\ufffd + lol wow","label":"positive"}
{"tweet_id":569938485844422656,"text":"@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info.","label":"positive"}
{"tweet_id":569938487920566272,"text":"@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on.","label":"negative"}
{"tweet_id":569938559836299264,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/XASPqDsqhE\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569938799397990401,"text":"@SouthwestAir Completely understand Act of God weather-related cancellation, but 4 days without reimbursement of any kind is #unacceptable","label":"negative"}
{"tweet_id":569938844746956800,"text":"@AmericanAir well Done all of you xx","label":"positive"}
{"tweet_id":569938864028012544,"text":"@AmericanAir thanks!","label":"positive"}
{"tweet_id":569938880495026176,"text":"@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too \u00f0\u0178\u2018\u20ac\u00f0\u0178\u2018\u20ac","label":"positive"}
{"tweet_id":569938939122991104,"text":"@USAirways 4 segments, 4\/4 delayed. Gnv > CTL . CTL > JAN . JAN > CTL . CTL > GNV. My year off from flying with you guys was the way to go.","label":"negative"}
{"tweet_id":569938945871626240,"text":"@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.","label":"negative"}
{"tweet_id":569939149756755968,"text":"@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.","label":"positive"}
{"tweet_id":569939156740149249,"text":"@AmericanAir I paid seat upgrade b4 the severe weather.  Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!","label":"negative"}
{"tweet_id":569939368598753280,"text":"@USAirways stranding a student trying to get to Birmingham in CLT overnight w\/o any help.  You can do better than that.  @av_duffy","label":"negative"}
{"tweet_id":569939458965032963,"text":"@JetBlue Awww man...but I need to buy this ticket today and be home the 1st of March\n\nWhere do I go for this...or can you assist me ?","label":"neutral"}
{"tweet_id":569939532096925697,"text":"BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/2z3hGqPRSG","label":"neutral"}
{"tweet_id":569939611650166785,"text":"I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! \u00f0\u0178\u2019\u2122","label":"positive"}
{"tweet_id":569939736782962688,"text":"@AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day.","label":"negative"}
{"tweet_id":569939924964630528,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/jm4GeyXbY5\u00e2\u20ac\ufffdLOL","label":"neutral"}
{"tweet_id":569939932191559680,"text":"@JetBlue lol the fleet on fleek... i see yall ballin... new jets on deck..","label":"neutral"}
{"tweet_id":569939966584852480,"text":"@JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards","label":"negative"}
{"tweet_id":569940147615113216,"text":"@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't cancel 7am flight & been on hold all day.","label":"negative"}
{"tweet_id":569940199842525184,"text":"@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me.  This is why you lose customers","label":"negative"}
{"tweet_id":569940226984042496,"text":"@JetBlue tell the truth - this is a pic of your social media community managers isn't it? http:\/\/t.co\/e2AXlqzWvh","label":"neutral"}
{"tweet_id":569940462678749186,"text":"@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins late and are now sat on Tarmac?","label":"negative"}
{"tweet_id":569940579221504001,"text":"Really ? \u00f0\u0178\u02dc\u2018\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/V5QWkYXSW6\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569940685757014016,"text":"@AmericanAir so if your genuine, give me your opinion  on what occurred last night 445 fly  from phl, to mia. No assistance at airport","label":"negative"}
{"tweet_id":569940702425169920,"text":"No. RT @JetBlue Our fleet's on fleek.","label":"neutral"}
{"tweet_id":569940740454936576,"text":"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!","label":"positive"}
{"tweet_id":569940834994401280,"text":"@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http:\/\/t.co\/KEK5pDMGiF","label":"neutral"}
{"tweet_id":569940883975446528,"text":"@united at what pt do u just cancel!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http:\/\/t.co\/sUPrLfOi8T","label":"negative"}
{"tweet_id":569940889591795712,"text":"@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box.","label":"negative"}
{"tweet_id":569940889902034944,"text":"@AmericanAir due to road conditions","label":"neutral"}
{"tweet_id":569940980809342976,"text":"@AmericanAir On hold since 5am. When no one can get to the airport, cancel flight, don't make us pay huge fee to change flight.","label":"negative"}
{"tweet_id":569940998035345408,"text":"@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!","label":"negative"}
{"tweet_id":569941082420568064,"text":"@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http:\/\/t.co\/NfAQHhr09j","label":"negative"}
{"tweet_id":569941616649244673,"text":"@USAirways back in line at terminal because phone guy couldn't help.  One person in front of me 20 min wait again? http:\/\/t.co\/HQHdAD7fvK","label":"negative"}
{"tweet_id":569941617697644544,"text":"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been canceled all day. 0 confidence.","label":"negative"}
{"tweet_id":569941647884029952,"text":"@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.","label":"positive"}
{"tweet_id":569941957490774016,"text":"@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?","label":"positive"}
{"tweet_id":569942011916259330,"text":"@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions","label":"negative"}
{"tweet_id":569942084393824256,"text":"@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up\u00e2\u20ac\u00a6","label":"negative"}
{"tweet_id":569942094766325762,"text":"@AmericanAir get me outta here","label":"negative"}
{"tweet_id":569942200735424512,"text":"@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.","label":"negative"}
{"tweet_id":569942226224050176,"text":"@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be","label":"negative"}
{"tweet_id":569942616617447424,"text":"@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http:\/\/t.co\/SbA0ARicyq","label":"negative"}
{"tweet_id":569942903683813376,"text":"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.","label":"positive"}
{"tweet_id":569943022474956802,"text":"@AmericanAir Still on hold. Way to suck.","label":"negative"}
{"tweet_id":569943306613886976,"text":"@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!","label":"positive"}
{"tweet_id":569943328701095937,"text":"@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing","label":"negative"}
{"tweet_id":569943434536091649,"text":"@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...","label":"negative"}
{"tweet_id":569943700010172416,"text":"@AmericanAir @maxfitgirl29 next time fly Southwest...","label":"negative"}
{"tweet_id":569943774253621248,"text":"@USAirways Seat 8D on Flight 545 last night is the worst seat I've ever been in.  No leg room! #dividendsmember http:\/\/t.co\/NUhpLNXRIq","label":"negative"}
{"tweet_id":569943785905332225,"text":"Who Okay'd this?!?! RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/knUVuOVhub","label":"neutral"}
{"tweet_id":569944182011379712,"text":"@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard.","label":"negative"}
{"tweet_id":569944281512685570,"text":"@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to cancel online but not able to. HELP!!!","label":"negative"}
{"tweet_id":569944699877724160,"text":"@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.","label":"negative"}
{"tweet_id":569944807830736896,"text":"@AmericanAir I have the app - after my nonsense flight cancelation yesterday I wasn't able to use the app or kiosk today. Hour long line.","label":"negative"}
{"tweet_id":569944919894327297,"text":"@JetBlue .. { it's all a320's right?}","label":"neutral"}
{"tweet_id":569944996616351746,"text":"@USAirways I spent an hour on the phone with them and got no where at all","label":"negative"}
{"tweet_id":569944997308407808,"text":"@SouthwestAir hooking us up and getting us to Tampa after our flight was cancelled this morning #grateful #businesstrip","label":"negative"}
{"tweet_id":569945018527428608,"text":"@AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl","label":"negative"}
{"tweet_id":569945073611374592,"text":"But I don't see AA @united","label":"neutral"}
{"tweet_id":569945085158264832,"text":"@USAirways US 728 returned to gate to get \"MEL\" sticker. Oh, look. We heard from pilot! No clue what an MEL sticker is. Anyone?","label":"negative"}
{"tweet_id":569945237025648640,"text":"@USAirways US 728 Uh oh, no gate. Now truck will come to us.","label":"negative"}
{"tweet_id":569945380198203392,"text":"@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?","label":"neutral"}
{"tweet_id":569945451564277760,"text":"@JetBlue window exits give it away.","label":"neutral"}
{"tweet_id":569945501166133248,"text":"@USAirways US 728 Wait, now a gate opened. Back we go. (Good, maybe we can get off.)","label":"neutral"}
{"tweet_id":569945910546989057,"text":"@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it.","label":"negative"}
{"tweet_id":569946428547551233,"text":"@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?","label":"negative"}
{"tweet_id":569946472751476737,"text":"@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles.","label":"negative"}
{"tweet_id":569946475163033600,"text":"@AmericanAir thx, just sent the DM","label":"positive"}
{"tweet_id":569946571577536512,"text":"@united 45+ min at EWR baggage claim #stillnobags #ridiculous","label":"negative"}
{"tweet_id":569946740855582722,"text":"@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment.","label":"negative"}
{"tweet_id":569946742277451776,"text":"@AmericanAir No. Had to cancel my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis","label":"negative"}
{"tweet_id":569946921265184768,"text":"@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?","label":"negative"}
{"tweet_id":569947001456070656,"text":"@USAirways How can I speak to a human? Need 2 find bag delayed 2\/21. Website and 800 # are telling me 2 different things! Got hung up on 2x","label":"negative"}
{"tweet_id":569947033857069057,"text":"@USAirways @AmericanAir trying to chg ticket for staff member leaving org before she can fly.We're a nonprofit-can't you make an exception?","label":"neutral"}
{"tweet_id":569947048574758912,"text":"@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable","label":"negative"}
{"tweet_id":569947174571675648,"text":"@united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful","label":"negative"}
{"tweet_id":569947324316721152,"text":"@AmericanAir no standby line update online or on app either is troubling","label":"negative"}
{"tweet_id":569947331241639936,"text":"@JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!","label":"neutral"}
{"tweet_id":569947332135018496,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/y5qE9HcQzT\u00e2\u20ac\ufffd why.","label":"neutral"}
{"tweet_id":569947357787385859,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/uKM4e99Dz0\u00e2\u20ac\ufffd lmaoooo \u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a","label":"neutral"}
{"tweet_id":569947476830101504,"text":"JetBlue reading the NYTimes. \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/lvIrTDtqly\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569947514633191424,"text":"STOP THIS \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Ac6zwmuOOn\u00e2\u20ac\ufffd","label":"negative"}
{"tweet_id":569947618413031424,"text":"Power Moves RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/t9s68korSN","label":"positive"}
{"tweet_id":569947699471974400,"text":"I hate you all. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/uTdfqF5WPA","label":"negative"}
{"tweet_id":569947823615012864,"text":"@SouthwestAir if only you could control the weather in Las Vegas \u00f0\u0178\u02dc\u2030","label":"neutral"}
{"tweet_id":569948119712063489,"text":"@USAirways US 728\/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!","label":"negative"}
{"tweet_id":569948131397410816,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/gHJBp5Gg67\u00e2\u20ac\ufffd why","label":"neutral"}
{"tweet_id":569948241116016641,"text":"@AmericanAir 2 hours now!  No I'm not patient.  Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold","label":"negative"}
{"tweet_id":569948345583562752,"text":"Why \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/a7NvbJ8ipx\u00e2\u20ac\ufffd","label":"positive"}
{"tweet_id":569948353003446274,"text":"@JetBlue i hate the internet lol","label":"neutral"}
{"tweet_id":569948398545039360,"text":"@AmericanAir hour and a half after landing bags are finally trickling off. http:\/\/t.co\/4KbTzVjU3b","label":"negative"}
{"tweet_id":569948645853786113,"text":"@AmericanAir not helpful","label":"negative"}
{"tweet_id":569948710370717696,"text":"This shits gotta stop RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/PEQ90pqMpp","label":"negative"}
{"tweet_id":569948758118526976,"text":"@AmericanAir Thank you","label":"neutral"}
{"tweet_id":569948808320315392,"text":"Who did this?!?!\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/kHZrCCyp2A\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569948910099308545,"text":"@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.","label":"negative"}
{"tweet_id":569948928864600064,"text":"Too late. RT \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/nJ5Ga1gds5\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569948991569264640,"text":"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!","label":"positive"}
{"tweet_id":569949007465844736,"text":"@USAirways US 728\/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances.","label":"negative"}
{"tweet_id":569949017674809344,"text":"@AmericanAir still not taking calls ?   Storm ended 2 days ago. Be like pats and #doyourjob","label":"negative"}
{"tweet_id":569949217843605504,"text":"Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/sKEbqKtxvX","label":"negative"}
{"tweet_id":569949297220980737,"text":"No JetBlue\u00e2\u20ac\u00a6 Just\u00e2\u20ac\u00a6 no \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/mB3IPGs8zQ\u00e2\u20ac\ufffd","label":"negative"}
{"tweet_id":569949405136232449,"text":"@USAirways US 728\/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours later.","label":"negative"}
{"tweet_id":569949415458213888,"text":"@AmericanAir Is my friends flight 386 from JAX to DFW canceled?","label":"neutral"}
{"tweet_id":569949439101546496,"text":"@united 8602947, jon at http:\/\/t.co\/58tuTgli0D, thanks.","label":"neutral"}
{"tweet_id":569949655905263616,"text":"@AmericanAir I have a couple questions for you, if you\u00e2\u20ac\u2122re available for PM?","label":"neutral"}
{"tweet_id":569949718832398339,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/dxn58rxDkS\u00e2\u20ac\ufffd@jameskraw see.","label":"neutral"}
{"tweet_id":569949946146742272,"text":"@AmericanAir i got a new reservation for tomorrow. Thanks!","label":"positive"}
{"tweet_id":569949968750010370,"text":"@USAirways you guys lost my luggage","label":"negative"}
{"tweet_id":569950215513497601,"text":"@USAirways US 728\/Feb 21. Arrive 7 hrs late; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours later.","label":"negative"}
{"tweet_id":569950355330506752,"text":"@united Nope - still no one helped me.  Giving up on united. #badservice","label":"negative"}
{"tweet_id":569950482665308160,"text":"@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)","label":"positive"}
{"tweet_id":569950510981083136,"text":"@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...","label":"negative"}
{"tweet_id":569950567663050752,"text":"@JetBlue *fights air*","label":"negative"}
{"tweet_id":569950785859145728,"text":"@USAirways It's 838. We boarded and we are waiting now to take off, hopefully.","label":"neutral"}
{"tweet_id":569950980638412800,"text":"@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands.","label":"negative"}
{"tweet_id":569951016033980416,"text":"@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?","label":"positive"}
{"tweet_id":569951021398683650,"text":"@usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times","label":"negative"}
{"tweet_id":569951211471962112,"text":"@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http:\/\/t.co\/GGuAA1JvDF","label":"positive"}
{"tweet_id":569951253666656257,"text":"@SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!","label":"positive"}
{"tweet_id":569951321719091201,"text":"@united that would help! or how about integrate it into the App so I can just \"activate\" it and surf...","label":"positive"}
{"tweet_id":569951353205870592,"text":"@AmericanAir could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks","label":"neutral"}
{"tweet_id":569951363670642689,"text":"@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx","label":"positive"}
{"tweet_id":569951384390344704,"text":"@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again.  Won't change our flight. Can we go now?","label":"negative"}
{"tweet_id":569951438329085952,"text":"@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain.","label":"negative"}
{"tweet_id":569951566784045058,"text":"@AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage.","label":"negative"}
{"tweet_id":569951879825907713,"text":"@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!","label":"positive"}
{"tweet_id":569951958552805376,"text":"@USAirways how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that?","label":"negative"}
{"tweet_id":569952252087177216,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/1incNCaV4n\u00e2\u20ac\ufffd - wow","label":"neutral"}
{"tweet_id":569952282277773312,"text":"@SouthwestAir weren't too \"sincere\" when you canceled my flight and made me drive 17 hours to get home..","label":"negative"}
{"tweet_id":569952285024915456,"text":"@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.","label":"negative"}
{"tweet_id":569952317556043776,"text":"@SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!","label":"positive"}
{"tweet_id":569952605721337856,"text":"Why we can't have nice things. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/HP9RPPCvHx","label":"neutral"}
{"tweet_id":569952664445808640,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/RLWBJ80mA5\u00e2\u20ac\ufffd r u serious","label":"neutral"}
{"tweet_id":569952718707687424,"text":"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?","label":"negative"}
{"tweet_id":569952929756672001,"text":"@AmericanAir please dm me","label":"neutral"}
{"tweet_id":569952945028108288,"text":"@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the \"flyers right's booklet\"","label":"negative"}
{"tweet_id":569952984257294336,"text":"@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane","label":"positive"}
{"tweet_id":569953006847954944,"text":"@AmericanAir ; @USAirways US 728\/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions.","label":"negative"}
{"tweet_id":569953259479277568,"text":"Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/qqlzk2jkzR","label":"positive"}
{"tweet_id":569953411988369408,"text":"@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.","label":"positive"}
{"tweet_id":569953475640995840,"text":"@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?","label":"negative"}
{"tweet_id":569953507874373632,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/cRFrwpc1Sx\u00e2\u20ac\ufffd\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a","label":"neutral"}
{"tweet_id":569953847797530624,"text":"@JetBlue when can we start booking flights for November?","label":"neutral"}
{"tweet_id":569953988537249792,"text":"@united well that's big of you but I don't have terribly high expectations at this point.","label":"negative"}
{"tweet_id":569954199821275136,"text":"@AmericanAir it's GTSVYB. It says it's cancelled when I try to check.","label":"negative"}
{"tweet_id":569954220184604672,"text":"@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was cancelled, so got rebooked to ORD","label":"negative"}
{"tweet_id":569954275016765440,"text":"@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler!","label":"negative"}
{"tweet_id":569954393216454656,"text":"You don't have to do this \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/iZfofgjzUi\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569954556001566721,"text":"@JetBlue lord...","label":"neutral"}
{"tweet_id":569954583209881600,"text":"@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans","label":"negative"}
{"tweet_id":569954670006763520,"text":"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i canceled.","label":"negative"}
{"tweet_id":569955122819817472,"text":"@AmericanAir is there a way to reserve my dog\u00e2\u20ac\u2122s flight without speaking with a representative? Just was booted from your helpline!","label":"negative"}
{"tweet_id":569955551951622144,"text":"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though.","label":"negative"}
{"tweet_id":569955742276407297,"text":"@AmericanAir Uhmmm we need @JColeNC down in Dallas,Tx for his tour \u00f0\u0178\u02dc\u00ab\u00f0\u0178\u02dc\u00ab\u00f0\u0178\u02dc\u00ab","label":"neutral"}
{"tweet_id":569956115724660736,"text":"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http:\/\/t.co\/dplQ3mhQGD","label":"negative"}
{"tweet_id":569956170393194496,"text":"@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again","label":"negative"}
{"tweet_id":569956192111316992,"text":"@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns","label":"negative"}
{"tweet_id":569956201934385152,"text":"@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.","label":"positive"}
{"tweet_id":569956285828853761,"text":"@AmericanAir THANK YOU!!! \u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":569956528507236352,"text":"@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel","label":"negative"}
{"tweet_id":569956564993310720,"text":"@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!","label":"positive"}
{"tweet_id":569956617988345856,"text":"Why lord why\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/nlzS1Ehnee\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569956726318850048,"text":"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????","label":"negative"}
{"tweet_id":569957053432639488,"text":"Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366","label":"neutral"}
{"tweet_id":569957094788624384,"text":"@JetBlue loved the service from the staff at Newark today. \n\nGood service goes along way.\n\nI appreciate your preciation  \n\nNj \u00e2\u0153\u02c6\u00ef\u00b8\ufffdTampa \n\n\u00f0\u0178\u201d\u00b5\u00f0\u0178\u201d\u00b5\u00f0\u0178\u201d\u00b5","label":"positive"}
{"tweet_id":569957163138883584,"text":"@AmericanAir thanks","label":"positive"}
{"tweet_id":569957675548721152,"text":"@AmericanAir Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice","label":"negative"}
{"tweet_id":569957958634770432,"text":"@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour.","label":"negative"}
{"tweet_id":569958127258497025,"text":"Sorry for unfollowing, @JetBlue","label":"negative"}
{"tweet_id":569958232162222082,"text":"@AmericanAir can I redeem AAdavantage miles on LAN flights?","label":"neutral"}
{"tweet_id":569958295919730688,"text":"@AmericanAir Considering it was past midnight, I hung up and called again to receive another service call.","label":"neutral"}
{"tweet_id":569958301443739650,"text":"@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather.  Printed Boarding Pass too late. #TakeResponsibility","label":"negative"}
{"tweet_id":569958524270342144,"text":"@united those whose pay to actually fly with you over 30k\/ year deserve better service than a CC holder.","label":"negative"}
{"tweet_id":569958642411122688,"text":"@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work.","label":"negative"}
{"tweet_id":569958873819279360,"text":"Oh wow. #sm \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/l0i8fnz3KU\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569958935907733504,"text":"@united @FlyEIA yes, they said it took more than an hour!","label":"negative"}
{"tweet_id":569958946636562433,"text":".@united For those playing along at home: http:\/\/t.co\/2b4bDTldX2","label":"neutral"}
{"tweet_id":569959122331836416,"text":"@JetBlue you guys operate a world class company and for that I thank you","label":"positive"}
{"tweet_id":569959200891252736,"text":"YASSSSS. Da Fuccc- RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/oAJ5mnuchA","label":"neutral"}
{"tweet_id":569959283934277633,"text":"@JetBlue Just got the time to reply and share my thoughts in greater detail via web form.","label":"neutral"}
{"tweet_id":569959365236690945,"text":"@USAirways I need to speak with a customer service agent today between 5-8pm  I had an unfortunate incident of discrimination today.","label":"negative"}
{"tweet_id":569959406927945728,"text":"@JetBlue Need to get my 3-yr-old to Nassau (from SEA) to meet her great-granny she was named after - who just turned 103. #FlyingitForward","label":"neutral"}
{"tweet_id":569959415433965569,"text":"@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short","label":"negative"}
{"tweet_id":569959601011068928,"text":"@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event.  Sent to three gates in the night","label":"negative"}
{"tweet_id":569959631256051712,"text":"@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been cancelled. Terrible customer service.","label":"negative"}
{"tweet_id":569959975566467072,"text":"@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready","label":"negative"}
{"tweet_id":569960010249334784,"text":"@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.","label":"negative"}
{"tweet_id":569960024455454721,"text":"@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.","label":"negative"}
{"tweet_id":569960080734490624,"text":"@united I'm rebooked now, but the line was 300 people deep.","label":"negative"}
{"tweet_id":569960085654364160,"text":"@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.","label":"negative"}
{"tweet_id":569960248548593665,"text":"@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149","label":"negative"}
{"tweet_id":569960303514923009,"text":"@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.","label":"negative"}
{"tweet_id":569960311022850048,"text":"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.","label":"negative"}
{"tweet_id":569960350876979200,"text":"@JetBlue Indeed. It was not \u00f0\u0178\u02dc\u2030.","label":"neutral"}
{"tweet_id":569960497312768000,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/FVYzjLDTON\u00e2\u20ac\ufffd \u00f0\u0178\u0161\u00b6\u00f0\u0178\u0161\u00b6\u00f0\u0178\u0161\u00b6\u00f0\u0178\u0161\u00b6","label":"neutral"}
{"tweet_id":569960575792504833,"text":"@USAirways if I apply for ur credit card, do you automatically get the companion certificate or do I have to wait for it?","label":"neutral"}
{"tweet_id":569960665827258368,"text":"@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion.","label":"positive"}
{"tweet_id":569960667140235264,"text":"@AmericanAir so whats the hold up on flight 4302?","label":"neutral"}
{"tweet_id":569960704717008896,"text":"@USAirways you guys cancelled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly.","label":"negative"}
{"tweet_id":569960833884803072,"text":"............. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/X7iLzqdwe2","label":"neutral"}
{"tweet_id":569961070519050240,"text":"@USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!","label":"negative"}
{"tweet_id":569961203197325312,"text":"@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?","label":"negative"}
{"tweet_id":569961302338072576,"text":"@AmericanAir Thank you!!!! I will be there to pick her up on time.","label":"positive"}
{"tweet_id":569961398551379968,"text":"@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.","label":"negative"}
{"tweet_id":569961410161192960,"text":"@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.","label":"negative"}
{"tweet_id":569961481455976449,"text":"@USAirways is there an additional charge for a golf bag with clubs , shoes, and golf balls, if that's the only piece of luggage you check?","label":"neutral"}
{"tweet_id":569961503308189696,"text":"@SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons","label":"positive"}
{"tweet_id":569961511440879616,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/XX5QSCjlL1\u00e2\u20ac\ufffd @BrandsSayingBae #Freberg15","label":"neutral"}
{"tweet_id":569961680530247681,"text":"@AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it.","label":"neutral"}
{"tweet_id":569961695835267073,"text":"@united I will, as soon as I am done with my article.  Thanks!  ~Tom","label":"positive"}
{"tweet_id":569961785509478400,"text":"Lol, k. \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/IUX94Rgc83\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569961866224652288,"text":"@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?","label":"neutral"}
{"tweet_id":569962134328778752,"text":"@AmericanAir This entire process took sooooo long that no decent seats are left.  #customerservice","label":"negative"}
{"tweet_id":569962245620248576,"text":"@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!","label":"positive"}
{"tweet_id":569962417876131840,"text":"@JetBlue CEO battles to appease passengers, investors - Toledo Blade http:\/\/t.co\/R4xJXQRX1z","label":"neutral"}
{"tweet_id":569962494283919360,"text":"@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.","label":"negative"}
{"tweet_id":569962709057298432,"text":"@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed","label":"positive"}
{"tweet_id":569962901601005569,"text":"@AmericanAir I had booked online but unable to cancel online. But finally got thru.","label":"neutral"}
{"tweet_id":569962943980285952,"text":"@AmericanAir we did check before going to de airport and everything was fine. #fail","label":"negative"}
{"tweet_id":569963097055604736,"text":"@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.","label":"negative"}
{"tweet_id":569963395652280320,"text":"@USAirways I made it! Thanks for the help!","label":"positive"}
{"tweet_id":569963701987450880,"text":"\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/BBaONx9txD\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":569963935429824512,"text":"@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.","label":"negative"}
{"tweet_id":569964162979221504,"text":"@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?","label":"negative"}
{"tweet_id":569964335038124033,"text":"@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time & not be notified. Apparently that's standard.","label":"negative"}
{"tweet_id":569964389660540928,"text":"@USAirways please fix your reservations phone system.  The weather\/backup could not possibly be bad for 10 days!  #goodgriefpeople","label":"negative"}
{"tweet_id":569964493066919936,"text":"@AmericanAir thanks. Delivery status??","label":"positive"}
{"tweet_id":569964670531973120,"text":"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http:\/\/t.co\/X4rsvAGIjN","label":"positive"}
{"tweet_id":569964888870793216,"text":"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.","label":"negative"}
{"tweet_id":569965376186019840,"text":"@southwestair watching planes do their thing https:\/\/t.co\/iItoJhUIKH","label":"neutral"}
{"tweet_id":569965873752104960,"text":"@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours.  Got a call but was hung up on.","label":"negative"}
{"tweet_id":569966060926947329,"text":"@AmericanAir what's the best number to use?","label":"neutral"}
{"tweet_id":569966073304522752,"text":"@USAirways following you now","label":"neutral"}
{"tweet_id":569966076047437824,"text":"@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http:\/\/t.co\/PfseNJk5Pw","label":"neutral"}
{"tweet_id":569966422744395776,"text":"@united I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w\/mom after takeoff?","label":"neutral"}
{"tweet_id":569966563245367297,"text":"@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER","label":"negative"}
{"tweet_id":569966745982791680,"text":"@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx.","label":"negative"}
{"tweet_id":569966826639110147,"text":"@AmericanAir hi there flight from Dallas just cancelled going to LA. Can u pls help rebook me?","label":"negative"}
{"tweet_id":569967019958730753,"text":"@VirginAmerica everything was fine until you lost my bag","label":"negative"}
{"tweet_id":569967159549534208,"text":"@jetblue I hate you for this \u00f0\u0178\u02dc\u2019 https:\/\/t.co\/g4WwR6VBRQ","label":"negative"}
{"tweet_id":569967197478526976,"text":"@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.","label":"negative"}
{"tweet_id":569967305859293184,"text":"@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight cancel. Left us in the cold in DEN.","label":"negative"}
{"tweet_id":569967441591144450,"text":"@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http:\/\/t.co\/gVgKHbx1RB","label":"negative"}
{"tweet_id":569967469135142914,"text":"@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.","label":"negative"}
{"tweet_id":569967493487292416,"text":"@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?","label":"negative"}
{"tweet_id":569967632868188160,"text":"@united Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset.","label":"negative"}
{"tweet_id":569967808446009345,"text":"@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.","label":"negative"}
{"tweet_id":569967841727942657,"text":"@united hi guys, do you have a general enquires email address please? Thanks David.","label":"neutral"}
{"tweet_id":569967848078090240,"text":"@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService","label":"negative"}
{"tweet_id":569967850670018560,"text":"@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!","label":"negative"}
{"tweet_id":569967897600139264,"text":"@AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes?","label":"negative"}
{"tweet_id":569967909155446785,"text":"@AmericanAir thank you for the assistance","label":"positive"}
{"tweet_id":569967910417866752,"text":"@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http:\/\/t.co\/rKorHvR9z1 #contentmarketing","label":"positive"}
{"tweet_id":569967938607972352,"text":"@SouthwestAir hi guys, do you have a general enquires email address please? Thanks David.","label":"neutral"}
{"tweet_id":569967965346664448,"text":"@USAirways hi guys, do you have a general enquires email address please? Thanks David.","label":"neutral"}
{"tweet_id":569967974284713984,"text":"@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is late","label":"negative"}
{"tweet_id":569968010431066112,"text":"@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby.","label":"negative"}
{"tweet_id":569968023592943616,"text":"@JetBlue hi guys, do you have a general enquires email address please? Thanks David.","label":"neutral"}
{"tweet_id":569968411561701378,"text":"@SouthwestAir  Northern California coast http:\/\/t.co\/nm4VNNF8Kb","label":"neutral"}
{"tweet_id":569968565513625600,"text":"@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!","label":"positive"}
{"tweet_id":569968609440563201,"text":"@USAirways is okay for u 2 cancel change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time","label":"negative"}
{"tweet_id":569968799576924160,"text":"@USAirways so it's a $25.00 bag fee for a golf bag on a domestic flight?","label":"neutral"}
{"tweet_id":569968886227050496,"text":"@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me","label":"negative"}
{"tweet_id":569968904409214976,"text":"@AmericanAir she was rude, unprofessional,  not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!","label":"negative"}
{"tweet_id":569969045946175490,"text":"@USAirways what happens if it isn't located","label":"negative"}
{"tweet_id":569969062228439040,"text":"@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off","label":"negative"}
{"tweet_id":569969218306904067,"text":"@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c","label":"negative"}
{"tweet_id":569969267589947394,"text":"@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now.","label":"negative"}
{"tweet_id":569969374875881472,"text":"@AmericanAir now 2 hrs! Guess I should just hang up & give up on using my award miles before prices jump? Hm thanks http:\/\/t.co\/LE4H2gTzXZ","label":"negative"}
{"tweet_id":569969386062266368,"text":"@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!","label":"positive"}
{"tweet_id":569969455171813376,"text":"@AmericanAir will not let me reuse my ticket.  Thus I have booked my vacation with Delta!  Never flying on American again......","label":"negative"}
{"tweet_id":569969456190869504,"text":"@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant","label":"negative"}
{"tweet_id":569969833254764544,"text":"@SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!","label":"negative"}
{"tweet_id":569969877286461440,"text":"@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!","label":"positive"}
{"tweet_id":569969952654028800,"text":"@united Pleased to be a Premier Platinum","label":"positive"}
{"tweet_id":569970117154484224,"text":"@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.","label":"negative"}
{"tweet_id":569970225443172353,"text":"@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!","label":"negative"}
{"tweet_id":569970235392073729,"text":"@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?","label":"negative"}
{"tweet_id":569970287493705728,"text":"@USAirways this is no way to treat women.  I want someone to contact me and explain how they will make this acceptable.","label":"negative"}
{"tweet_id":569970324810240000,"text":"@SouthwestAir best airline \u00f0\u0178\u2018\u0152","label":"positive"}
{"tweet_id":569970518381744128,"text":"@USAirways you are supposed to be in the business of belong customers; not humiliating them","label":"negative"}
{"tweet_id":569970608693493760,"text":"@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me.","label":"negative"}
{"tweet_id":569970659297792000,"text":"@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...","label":"positive"}
{"tweet_id":569970729237782528,"text":"@SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?","label":"neutral"}
{"tweet_id":569970775517741056,"text":"@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!","label":"neutral"}
{"tweet_id":569970829322260481,"text":".@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now","label":"negative"}
{"tweet_id":569970853334650880,"text":"@USAirways and I would have been willing to give him the benefit of the doubt and say we misunderstood each other until he went on a","label":"neutral"}
{"tweet_id":569970977368645632,"text":"@USAirways thank you for putting me on a flight that will be leaving later than the original flight I was booked on.","label":"negative"}
{"tweet_id":569971033182048256,"text":"@united thank you","label":"positive"}
{"tweet_id":569971070394101763,"text":"@SouthwestAir how do get priority seating after you already paid for the flight","label":"neutral"}
{"tweet_id":569971233351213056,"text":"@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey.  DCA. Would like to reiterate that I was","label":"negative"}
{"tweet_id":569971374820884481,"text":"@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock.","label":"negative"}
{"tweet_id":569971394701873153,"text":"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people","label":"negative"}
{"tweet_id":569971542538346496,"text":"@USAirways the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road","label":"negative"}
{"tweet_id":569971637296082945,"text":"@AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters!","label":"negative"}
{"tweet_id":569971756498329600,"text":"@AmericanAir Thank you so much.","label":"positive"}
{"tweet_id":569971775011999744,"text":"@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.","label":"neutral"}
{"tweet_id":569971949440524288,"text":"@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove","label":"positive"}
{"tweet_id":569971998572589057,"text":"@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck","label":"negative"}
{"tweet_id":569972039844438016,"text":"@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude.","label":"negative"}
{"tweet_id":569972508499283968,"text":"@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http:\/\/t.co\/kj1iljaebV","label":"positive"}
{"tweet_id":569972558218440704,"text":"@USAirways  how does one downgrade a flight?","label":"neutral"}
{"tweet_id":569972721901277184,"text":"@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!","label":"negative"}
{"tweet_id":569972804822704128,"text":"@USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600?????","label":"negative"}
{"tweet_id":569972985521532929,"text":"@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck","label":"negative"}
{"tweet_id":569973084398100480,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/aJM3BhJVaa\u00e2\u20ac\ufffd #foh","label":"neutral"}
{"tweet_id":569973105075990528,"text":"@AmericanAir thank you, truly appreciate the help, just sent a DM","label":"positive"}
{"tweet_id":569973278699352064,"text":"@AmericanAir Will it be this year, do you think?","label":"negative"}
{"tweet_id":569973337050341376,"text":"@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.","label":"negative"}
{"tweet_id":569973352837853184,"text":"@AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?","label":"neutral"}
{"tweet_id":569973504390639616,"text":"@AmericanAir yes there's issues on the site as well unfortunately.","label":"negative"}
{"tweet_id":569973683466272768,"text":"@united really?  Someone called in sick and then someone FORGOT to call a replacement?!  Now an hour late to take off. #theworst","label":"negative"}
{"tweet_id":569973821396152323,"text":"@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?","label":"negative"}
{"tweet_id":569974234908389376,"text":"@AmericanAir thanks, I'll look forward to the response.","label":"positive"}
{"tweet_id":569974318463119361,"text":"@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all","label":"positive"}
{"tweet_id":569974423903715328,"text":"@AmericanAir I paid using Paypal online and after I was charged there was a \"System Error\" which is what I ended up calling about.","label":"negative"}
{"tweet_id":569974508435562496,"text":"@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available","label":"negative"}
{"tweet_id":569974641214644224,"text":"@AmericanAir #AmericanAirlines on approach to mex.... http:\/\/t.co\/se57dmjHiW","label":"neutral"}
{"tweet_id":569974705811107840,"text":"@AmericanAir it was 639","label":"neutral"}
{"tweet_id":569974710915571712,"text":"@SouthwestAir really easy for locals to get down to the strip. book.","label":"positive"}
{"tweet_id":569975032127967232,"text":"@SouthwestAir #Vegas I was there 5 days ago. Miss the  Warm Weather","label":"neutral"}
{"tweet_id":569975063094501376,"text":"@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a late passenger. That's BS too..","label":"negative"}
{"tweet_id":569975113694760960,"text":"@AmericanAir thanks... I finally got through this afternoon.  :)","label":"positive"}
{"tweet_id":569975126659342336,"text":"@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291","label":"negative"}
{"tweet_id":569975175321653248,"text":"@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?","label":"negative"}
{"tweet_id":569975287364001792,"text":"@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!","label":"negative"}
{"tweet_id":569975349750079488,"text":"@SouthwestAir Dang, if only practice was an hour later today...","label":"neutral"}
{"tweet_id":569975515974656000,"text":"@USAirways 4 great flights with no delays! Thank you!","label":"positive"}
{"tweet_id":569975650691330048,"text":"@AmericanAir @kanne822 @SouthwestAir is better than AA.","label":"negative"}
{"tweet_id":569975659730051072,"text":"@AmericanAir already shared with them. Nothing done!","label":"negative"}
{"tweet_id":569975684476641280,"text":"@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?","label":"negative"}
{"tweet_id":569975778953142272,"text":"@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!","label":"negative"}
{"tweet_id":569976030603059200,"text":"@SouthwestAir Love Southwest. You guys have been good to me! http:\/\/t.co\/X4tDY84dBH","label":"positive"}
{"tweet_id":569976030708047872,"text":"@AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you!","label":"positive"}
{"tweet_id":569976092359917568,"text":"@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons","label":"positive"}
{"tweet_id":569976114124349440,"text":"@united already did that at the airport and 12 hrs later its still not here! you guys are really killing me today. trying to stay positive..","label":"negative"}
{"tweet_id":569976124278640640,"text":"@USAirways I checked in \"Standby for 1st Class\" only to find I am \"not on the list\". This merger is a pain.","label":"negative"}
{"tweet_id":569976131748823040,"text":"@united how can your app show arriving aircraft is early but departing flight is delayed due to late arriving aircraft? @unfriendly","label":"negative"}
{"tweet_id":569976246135697408,"text":"\u00e2\u20ac\u0153@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http:\/\/t.co\/YcCITaeP3S\u00e2\u20ac\ufffd Thanks again SW","label":"neutral"}
{"tweet_id":569976293573447682,"text":"@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?","label":"neutral"}
{"tweet_id":569976426163777536,"text":"@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....","label":"negative"}
{"tweet_id":569976620158578688,"text":"@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :\/","label":"negative"}
{"tweet_id":569976848786034688,"text":"@USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.","label":"negative"}
{"tweet_id":569977008077148161,"text":"@JetBlue received a voucher but if you want to improve relations be up front with passengers.","label":"negative"}
{"tweet_id":569977129728749568,"text":"@SouthwestAir are 5 people there?","label":"neutral"}
{"tweet_id":569977223198822400,"text":"@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?","label":"negative"}
{"tweet_id":569977263191662595,"text":"@USAirways on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered.  Awful service continues.","label":"negative"}
{"tweet_id":569977357055864832,"text":"@AmericanAir im tryin to book a flight but cant get ahold of anyone!","label":"negative"}
{"tweet_id":569977492720779264,"text":"@United gate announcement states delay due to maintenance yet app says late arriving aircraft  tell the truth! @unfriendly","label":"negative"}
{"tweet_id":569977517945126912,"text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/fW3cy8HGdJ","label":"neutral"}
{"tweet_id":569977521690669056,"text":"@AmericanAir most disgusting chicken entree I've ever seen.  Your standards have seriously nosedived. #NewAmerican http:\/\/t.co\/56eSsfOOwt","label":"negative"}
{"tweet_id":569977585003827200,"text":"@AmericanAir the worst first class boarding service I ever had.","label":"negative"}
{"tweet_id":569977806320476160,"text":"@AmericanAir Can't help now as all seats have been taken.  There has to be a way to handle high volume of call days.","label":"negative"}
{"tweet_id":569977819389800448,"text":"@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!","label":"neutral"}
{"tweet_id":569977857755234304,"text":"@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action.","label":"negative"}
{"tweet_id":569977907222880256,"text":"@SouthwestAir 3 hours and 80 degree difference. Yes please!!  MHT TO MCO @sadie4406 http:\/\/t.co\/MRAW3qDw4D","label":"positive"}
{"tweet_id":569978119530029056,"text":"@AmericanAir are pets allowed in first class?","label":"neutral"}
{"tweet_id":569978187465166848,"text":"@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos.","label":"positive"}
{"tweet_id":569978298765344769,"text":"@AmericanAir for tomorrow some sites show flight 1642 from ewr cancelled, is it?","label":"negative"}
{"tweet_id":569978312157589504,"text":"@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems","label":"negative"}
{"tweet_id":569978537953902592,"text":"@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!","label":"positive"}
{"tweet_id":569978748780421121,"text":"@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!","label":"positive"}
{"tweet_id":569978798906716161,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/LSYbgLF59j\u00e2\u20ac\ufffd let's keep it professional","label":"neutral"}
{"tweet_id":569978804690669569,"text":"@AmericanAir I still can't get through to change my flight. This is really important plz help!","label":"negative"}
{"tweet_id":569978876861902848,"text":"@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury.","label":"negative"}
{"tweet_id":569979057028227072,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/g12sn5qsqZ\u00e2\u20ac\ufffd- no... Yall better than this","label":"positive"}
{"tweet_id":569979211722596353,"text":"@united I think DM would be better","label":"negative"}
{"tweet_id":569979566279626752,"text":"@united I'm saying I made the flight but with poor\/non-communication, unaccounted for lost time & lots of frustrated flyers standing around","label":"negative"}
{"tweet_id":569979612865925120,"text":"@AmericanAir yes, it says it should be deliver within 6 hours after pick up line.","label":"positive"}
{"tweet_id":569980177247285249,"text":"@united the least you could do is offer me a ticket in coach instead of just canceling my reservation because of your glitch!!! #notfair","label":"negative"}
{"tweet_id":569980365386809344,"text":"@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?","label":"negative"}
{"tweet_id":569980415919853569,"text":"@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail","label":"negative"}
{"tweet_id":569980561344897024,"text":"@USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http:\/\/t.co\/1XdLbiBClP","label":"negative"}
{"tweet_id":569980695184957441,"text":"@AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered.","label":"negative"}
{"tweet_id":569980771424976896,"text":"@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.","label":"negative"}
{"tweet_id":569980923179094016,"text":"@USAirways I'll check it out when I get to the airport. Thanks.","label":"positive"}
{"tweet_id":569980963926765568,"text":"@AmericanAir See photo of 787 model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http:\/\/t.co\/oilnCfWEyg","label":"neutral"}
{"tweet_id":569981473060560896,"text":"@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight","label":"negative"}
{"tweet_id":569981679806365697,"text":"@SouthwestAir thank you!","label":"positive"}
{"tweet_id":569981722470834176,"text":"@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.","label":"negative"}
{"tweet_id":569981947612676096,"text":"@AmericanAir Flight for tomorrow was cancelled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!","label":"positive"}
{"tweet_id":569981968655519744,"text":"@AmericanAir so, what should he do next exactly?!","label":"neutral"}
{"tweet_id":569982023667838979,"text":"@SouthwestAir How many tickets are left?","label":"neutral"}
{"tweet_id":569982307634794497,"text":"@VirginAmerica Flight 0736 DAL to DCA 2\/24 2:10pm. Tried to check in could not. Status please.","label":"neutral"}
{"tweet_id":569982323598368768,"text":"@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.","label":"negative"}
{"tweet_id":569982327654383616,"text":"@united I will but right now I'm to angry","label":"negative"}
{"tweet_id":569982742198251520,"text":"@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane","label":"negative"}
{"tweet_id":569983093341347842,"text":"@AmericanAir has been almost a month and still no response to my online complaint\/questions. Out $300 because of it.","label":"negative"}
{"tweet_id":569983421549834240,"text":"@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!","label":"positive"}
{"tweet_id":569983511609757696,"text":"@SouthwestAir no fare giving out clues.  In route now.","label":"neutral"}
{"tweet_id":569983750798516225,"text":"@JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do.","label":"neutral"}
{"tweet_id":569983826245496832,"text":"@united is the worst airline in the world.","label":"negative"}
{"tweet_id":569983854464921601,"text":"@AmericanAir I understand they're busy & doing their best. My frustration is an automated call changing my flight w\/o allowing me to talk","label":"negative"}
{"tweet_id":569983967467868161,"text":"@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating","label":"negative"}
{"tweet_id":569984162377003008,"text":"@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.","label":"negative"}
{"tweet_id":569984229393637377,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/5KshTUe6Q0\u00e2\u20ac\ufffd \u00f0\u0178\u02dc\u201a","label":"neutral"}
{"tweet_id":569984437720453121,"text":"@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.","label":"negative"}
{"tweet_id":569984682873352192,"text":"Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http:\/\/t.co\/ToPqmVqnJp","label":"positive"}
{"tweet_id":569984773365612544,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/mpi4yuo9jR\u00e2\u20ac\ufffd Oh word!!!!??????","label":"neutral"}
{"tweet_id":569984789673078785,"text":"@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.","label":"negative"}
{"tweet_id":569984789798899712,"text":"@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united","label":"positive"}
{"tweet_id":569984791107338240,"text":"@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way\/way back- mileage diff?","label":"neutral"}
{"tweet_id":569985288992264192,"text":"@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously","label":"negative"}
{"tweet_id":569985299448795137,"text":"@JetBlue what's good with a Miami terminal?","label":"neutral"}
{"tweet_id":569985685723209730,"text":"@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing.","label":"negative"}
{"tweet_id":569985760482365440,"text":"@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.","label":"negative"}
{"tweet_id":569985813712392194,"text":"@USAirways And you took away my 1st class seat.  Love being a Chairman Preferred and assigned row 24 seat B middle seat","label":"negative"}
{"tweet_id":569985838689456128,"text":"@USAirways do you operate ANY flights without maintenance issues? Flights in\/out of DCA canceled, this is getting old. Update fleet pls!","label":"negative"}
{"tweet_id":569986029463011328,"text":"@united @dfpietra THAT'S your response?  Shaking my head back and forth with a tsk. You can do better-from customer service to your apology","label":"negative"}
{"tweet_id":569986129820196864,"text":"@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.","label":"negative"}
{"tweet_id":569986246648442881,"text":"@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs cancellation policy? Booked yesterday need to cancel","label":"negative"}
{"tweet_id":569986326168268800,"text":"@AmericanAir Flight Get Me Out Of Chicago.","label":"neutral"}
{"tweet_id":569986782567071744,"text":"@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!","label":"neutral"}
{"tweet_id":569986783024431105,"text":"@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?","label":"negative"}
{"tweet_id":569986978684362753,"text":"@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated","label":"negative"}
{"tweet_id":569987325347954688,"text":"@JetBlue lmfao.","label":"neutral"}
{"tweet_id":569987348772950016,"text":"@united you canceled our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?","label":"negative"}
{"tweet_id":569987511830904832,"text":"@USAirways IT HAS BEEN FOUND THANK YOU","label":"positive"}
{"tweet_id":569988016074149889,"text":"@AmericanAir oh I did. All I received back was an email saying \" delays happen\".. Uh huh..","label":"negative"}
{"tweet_id":569988061150359552,"text":"@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice","label":"negative"}
{"tweet_id":569988297633583104,"text":"@united this is atrocious customer service.","label":"negative"}
{"tweet_id":569988842335244289,"text":"@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and cancellations","label":"positive"}
{"tweet_id":569988849608364032,"text":"@AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https:\/\/t.co\/5ON3KlzVMT","label":"neutral"}
{"tweet_id":569988987420434432,"text":"@USAirways great. I just called your fucking phone number and she hung up on me","label":"negative"}
{"tweet_id":569989007532142592,"text":"@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!","label":"positive"}
{"tweet_id":569989168903819264,"text":"@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!","label":"positive"}
{"tweet_id":569989252613689344,"text":"@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!!","label":"negative"}
{"tweet_id":569989322641936385,"text":"@USAirways can you help chairman? I am on flight 686 PHX connect 599 SJC will miss connection can you reroute please.","label":"neutral"}
{"tweet_id":569989504431316993,"text":"@VirginAmerica New marketing song? https:\/\/t.co\/F2LFULCbQ7 let us know what you think?","label":"neutral"}
{"tweet_id":569989557644623875,"text":"@united I filed a delayed bag report on Saturday! my flight was cancelled and I never went anywhere!","label":"negative"}
{"tweet_id":569989598388084736,"text":"Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!","label":"negative"}
{"tweet_id":569989661713666049,"text":"@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?","label":"negative"}
{"tweet_id":569989971156860928,"text":"@JetBlue App still saying I can't DM you...","label":"negative"}
{"tweet_id":569989999963213824,"text":"@USAirways New marketing song? https:\/\/t.co\/F2LFULCbQ7 let us know what you think? http:\/\/t.co\/WbhbljJkS7","label":"neutral"}
{"tweet_id":569990010067423233,"text":"@USAirways can you priv chat to help chairman reroute","label":"neutral"}
{"tweet_id":569990034444689408,"text":"@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http:\/\/t.co\/BVfAxDUBAQ","label":"neutral"}
{"tweet_id":569990163209850881,"text":"@VirginAmerica @ladygaga @carrieunderwood - Carrie!","label":"neutral"}
{"tweet_id":569990330227007488,"text":"@JetBlue Im just saying change can be amazing, like Miami. \u00f0\u0178\u02dc\u2030","label":"neutral"}
{"tweet_id":569990481452539904,"text":"@AmericanAir New marketing song? https:\/\/t.co\/F2LFULCbQ7 let us know what you think? http:\/\/t.co\/NBZkhiZF3V","label":"neutral"}
{"tweet_id":569991184120193025,"text":"@JetBlue Worked now, ty","label":"positive"}
{"tweet_id":569991295776595968,"text":"@USAirways I am good. I just did not understand the terminology.  but the merger brings new verbiage","label":"neutral"}
{"tweet_id":569991529764409344,"text":"@united Lovely new plane from LGA to ORD but no power outlets?","label":"negative"}
{"tweet_id":569991566087073792,"text":"@AmericanAir I cancelled my ticket and is taking two months ++ to refund and still waiting!","label":"negative"}
{"tweet_id":569991606385967107,"text":"@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet","label":"negative"}
{"tweet_id":569992234801737728,"text":"@USAirways why is it impossible to change \/ buy preferred seats via your app?","label":"negative"}
{"tweet_id":569992310563450880,"text":"@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!","label":"negative"}
{"tweet_id":569992362728005632,"text":"Great management of @USAirways twitter account. Thank you.","label":"positive"}
{"tweet_id":569992543875653633,"text":"@united yes, after this awful weather it appears I can get home","label":"neutral"}
{"tweet_id":569992620744708096,"text":".@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME.","label":"negative"}
{"tweet_id":569992662779961344,"text":".@USAirways Have you just given up?","label":"negative"}
{"tweet_id":569992712117747712,"text":"@AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after","label":"negative"}
{"tweet_id":569992753649729536,"text":"@jetblue any idea what caused the delay on flight 1316 FLL > Jax ?","label":"negative"}
{"tweet_id":569992815624781824,"text":"@AmericanAir My chariot tonight. From this angle it looks like a 787, no? http:\/\/t.co\/3ZZKQWWbJz","label":"neutral"}
{"tweet_id":569992825997279232,"text":"@SouthwestAir any deals to orlando in April\/may??","label":"neutral"}
{"tweet_id":569993098023063552,"text":"@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that","label":"negative"}
{"tweet_id":569993176636739584,"text":"@SouthwestAir briughy me to @ComClassic, #AIF2015 & so much more with the #agcommunity","label":"neutral"}
{"tweet_id":569993393767460864,"text":"@USAirways but question :  if the downgrade include losing first class do you get money back ? http:\/\/t.co\/LfT7QD23Sy","label":"neutral"}
{"tweet_id":569993494715977728,"text":"@AmericanAir but seriously if my cats dead I'm going to be pissed\/very thankful because it is evil and wants my soul","label":"negative"}
{"tweet_id":569993670482644992,"text":"STOP @JetBlue","label":"negative"}
{"tweet_id":569993782311198720,"text":"@united My favorite way to travel! Thank you! http:\/\/t.co\/vGN2X1ckg0","label":"positive"}
{"tweet_id":569993908324663296,"text":"@AmericanAir Yes, thanks I found those, didn't see the gray tab at first :)","label":"neutral"}
{"tweet_id":569993952469880832,"text":"@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.","label":"neutral"}
{"tweet_id":569994012670734336,"text":"@JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing.","label":"negative"}
{"tweet_id":569994090147909632,"text":"@AmericanAir No worries at all. Y\u00e2\u20ac\u2122all have a good one!!","label":"positive"}
{"tweet_id":569994134997610496,"text":"@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http:\/\/t.co\/dJJjN9sLHT","label":"positive"}
{"tweet_id":569994678155780096,"text":"@JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?","label":"neutral"}
{"tweet_id":569995212296200192,"text":"@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall","label":"negative"}
{"tweet_id":569995335893848064,"text":"@AmericanAir boom. http:\/\/t.co\/PzGc6Jch7n","label":"neutral"}
{"tweet_id":569995418370646016,"text":"@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?","label":"negative"}
{"tweet_id":569995513623408641,"text":"@AmericanAir 3349, was supposed to be in little rock at 10am this morning.","label":"negative"}
{"tweet_id":569995706909503488,"text":"@united Thank you!","label":"positive"}
{"tweet_id":569995897234288640,"text":"@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination\/angry.","label":"negative"}
{"tweet_id":569996141753802752,"text":"@JetBlue CEO's challenge: appease passengers, Wall Street - The Columbian http:\/\/t.co\/pG96ys9aSW","label":"neutral"}
{"tweet_id":569996245462159361,"text":"@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures","label":"positive"}
{"tweet_id":569996423074160640,"text":"@SouthwestAir 2\/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather cancel day b4, it was welcome","label":"positive"}
{"tweet_id":569996446348517376,"text":"@USAirways it is really embarrassing when asking for complimentary drink\/snack detailed here: https:\/\/t.co\/9zA6xb1h89 & being argued with.","label":"negative"}
{"tweet_id":569996479416438784,"text":"@AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!","label":"negative"}
{"tweet_id":569996707443970048,"text":"@SouthwestAir stop canceling my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!","label":"negative"}
{"tweet_id":569996914546094080,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/TnKIXXrxHB\u00e2\u20ac\ufffd \u00f0\u0178\u02dc\u201a\u00f0\u0178\u02dc\u201a","label":"neutral"}
{"tweet_id":569997258772455424,"text":"@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.","label":"negative"}
{"tweet_id":569997351412228097,"text":"@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines","label":"negative"}
{"tweet_id":569997655713173504,"text":"@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it.","label":"negative"}
{"tweet_id":569998043761803264,"text":"@SouthwestAir can tweet through the weekend\/ bad weather, but closes down customer relations center to process refunds for canceled flights.","label":"negative"}
{"tweet_id":569998289447354371,"text":"@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.","label":"negative"}
{"tweet_id":569998668775862272,"text":"@AmericanAir I had it until last night, but because \"severe weather\" I could make the needed changes and now fair goes up 150 each.","label":"negative"}
{"tweet_id":569998992475627521,"text":"@AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice","label":"negative"}
{"tweet_id":569999091028983808,"text":"@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify","label":"negative"}
{"tweet_id":569999632920674304,"text":"@AmericanAir Also Agent not aware clearly of http:\/\/t.co\/FWKJ49B1LE","label":"negative"}
{"tweet_id":569999640516370432,"text":"@AmericanAir I've never had anything bad to say until now. No love for faithful customers.","label":"negative"}
{"tweet_id":569999790328541184,"text":"@united I was denied getting on the plane w\/o getting the chance to prove it fits. I'm not a rookie. Read my bio.","label":"negative"}
{"tweet_id":569999956796444674,"text":"@USAirways while I\u00e2\u20ac\u2122m asking\u00e2\u20ac\u00a6 2 of my 11 non upgraded flights, Attendants came & greeted me & thanked me for my business b\/c I was Exec Plat.","label":"neutral"}
{"tweet_id":570000101654925312,"text":"@AmericanAir We've sent you more info via DM.  I truly hope you resolve this very quickly. #media #filmcrew #cnn #nbc","label":"neutral"}
{"tweet_id":570000126636216320,"text":"@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?","label":"negative"}
{"tweet_id":570000250225754114,"text":"smh RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/IRiXaIfJJX","label":"neutral"}
{"tweet_id":570000364692484099,"text":"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious \"costs\" that you incur, @united?","label":"negative"}
{"tweet_id":570000520083075072,"text":"@USAirways horrible travel day w\/ your airlines. My 2:20 flight to Birmingham was cancelled w\/ no notification so I couldn't get on the 4:05","label":"negative"}
{"tweet_id":570000618707746816,"text":"@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http:\/\/t.co\/h46HT1Oz40","label":"positive"}
{"tweet_id":570000760035024896,"text":"@USAirways as far as being delayed goes\u00e2\u20ac\u00a6 Looks like tailwinds are going to make up for it. Good news!","label":"negative"}
{"tweet_id":570000777768345600,"text":"@AmericanAir - Envoy Airlines is a disgrace to the AA family.  Nothing but delays and cancellations, week after week.","label":"negative"}
{"tweet_id":570001064424026112,"text":"@USAirways yes, thanks but took forever","label":"negative"}
{"tweet_id":570001092206923776,"text":"@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!","label":"negative"}
{"tweet_id":570001183600812033,"text":"@AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.","label":"neutral"}
{"tweet_id":570001191796678656,"text":"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?","label":"positive"}
{"tweet_id":570001282603229186,"text":"@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH","label":"negative"}
{"tweet_id":570001283907768320,"text":"@USAirways so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail","label":"negative"}
{"tweet_id":570001418825949185,"text":"@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates.  Have been trying to get to an advantage rep 4 two days","label":"negative"}
{"tweet_id":570001483472756736,"text":"@AmericanAir - don't be jealous.  I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket.","label":"neutral"}
{"tweet_id":570001601055883265,"text":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http:\/\/t.co\/vO3eQsEPqH","label":"neutral"}
{"tweet_id":570001601072652288,"text":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http:\/\/t.co\/Gbd5R1OlSI","label":"neutral"}
{"tweet_id":570001825358860289,"text":"@JetBlue Gotcha... but \"lessening the delay\" ... that part's not happening, right?","label":"negative"}
{"tweet_id":570001906199887872,"text":"@united your helpful agents in Club helped.  I am just out baggage fees and a night of my life.stop doing business with @SilverAirways","label":"negative"}
{"tweet_id":570001983408635904,"text":"@USAirways Can you follow, so I can DM you?","label":"neutral"}
{"tweet_id":570002051108769792,"text":"@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything","label":"negative"}
{"tweet_id":570002083832733696,"text":"@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service.","label":"negative"}
{"tweet_id":570002150115254272,"text":"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change","label":"negative"}
{"tweet_id":570002269577441280,"text":"@AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole","label":"negative"}
{"tweet_id":570002432375148544,"text":"@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking","label":"negative"}
{"tweet_id":570002454839820288,"text":"@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.","label":"negative"}
{"tweet_id":570002971678756865,"text":"@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention","label":"negative"}
{"tweet_id":570003097554006016,"text":"@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care","label":"negative"}
{"tweet_id":570003144366792704,"text":"@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral","label":"negative"}
{"tweet_id":570003289326157824,"text":"@AmericanAir that's unacceptable","label":"negative"}
{"tweet_id":570003343222964224,"text":"@USAirways strikes again--late crew #3\/4 for the trip and maintenance #2\/4.  Worth the extra $200\/trip for less hassle and fewer delays","label":"negative"}
{"tweet_id":570003828658950145,"text":"@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.","label":"positive"}
{"tweet_id":570004391731847169,"text":"@VirginAmerica wish you flew out of Atlanta... Soon?","label":"neutral"}
{"tweet_id":570004899234074624,"text":"@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!","label":"negative"}
{"tweet_id":570005000643956736,"text":"@united or @flysaa has lost my baggage\u00e2\u20ac\u00a6 heard different things from different employees of @united. @flysaa has said nothing.","label":"negative"}
{"tweet_id":570006028864999424,"text":"@AmericanAir Thx, someone picked up after 45 minutes","label":"negative"}
{"tweet_id":570006707935571969,"text":"@AmericanAir rebooked into a different airport. Throwing a wrench into plans \u00f0\u0178\u2018\u20ac","label":"negative"}
{"tweet_id":570006737190854656,"text":"@AmericanAir every time I try to call, it tells me to try again later and just hangs up.","label":"negative"}
{"tweet_id":570006830405046272,"text":"@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed.","label":"negative"}
{"tweet_id":570006834674835456,"text":"@AmericanAir Thank you for the response, we got it resolved at the counter.","label":"positive"}
{"tweet_id":570007297927221249,"text":"@USAirways 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable","label":"negative"}
{"tweet_id":570007852724699136,"text":"@AmericanAir you're airline is ridiculous","label":"negative"}
{"tweet_id":570008005774860289,"text":"Alright... Someone has to stop this! RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/lchVJoliDg","label":"neutral"}
{"tweet_id":570008179280646146,"text":"@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!","label":"negative"}
{"tweet_id":570008612426289153,"text":"@SouthwestAir  Just left there  Friday!","label":"neutral"}
{"tweet_id":570008661885526016,"text":"@AmericanAir  2\/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer.","label":"negative"}
{"tweet_id":570008684413104128,"text":"@USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.","label":"neutral"}
{"tweet_id":570008817414639616,"text":"@SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2\/24) is at full capacity?  i'm hoping for a little bit of extra room! \u00f0\u0178\u02dc\u0160","label":"neutral"}
{"tweet_id":570009008817500160,"text":"@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?","label":"negative"}
{"tweet_id":570009034385805312,"text":"@united thank you. We are signed up for notifications. We shall watch and wait! \u00e2\ufffd\u201e\u00ef\u00b8\ufffd\u00e2\ufffd\u201e\u00ef\u00b8\ufffd","label":"neutral"}
{"tweet_id":570009035455344640,"text":"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows \"On Time\" not \"In Flight\". Thanks.","label":"neutral"}
{"tweet_id":570009129579900928,"text":"@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.","label":"negative"}
{"tweet_id":570009135519035392,"text":"@SouthwestAir any word when the customer relations department will open back up?","label":"neutral"}
{"tweet_id":570009252426883072,"text":"@SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?","label":"neutral"}
{"tweet_id":570009292885123072,"text":"um wut \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/M4UWcPxtXJ\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":570009576273154048,"text":"@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...","label":"negative"}
{"tweet_id":570009630786453505,"text":"@USAirways  can you help me out?","label":"neutral"}
{"tweet_id":570009743160254464,"text":"@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!","label":"neutral"}
{"tweet_id":570009886198796288,"text":"how sway how \u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/tQc96tKcI9\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":570009897846374400,"text":"@SouthwestAir oh, ok!  all good!  looking forward to escaping the cold for a bit!  thanks!","label":"negative"}
{"tweet_id":570009951474753537,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/g97HAbyeP5\u00e2\u20ac\ufffd\n\nSMH","label":"neutral"}
{"tweet_id":570010327036735488,"text":"@AmericanAir I'll try to have a great week once I receive it \u00f0\u0178\u02dc\u00a9\u00f0\u0178\u02dc\u00ad\u00f0\u0178\u2019\u201d","label":"negative"}
{"tweet_id":570010703391825920,"text":"@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too late","label":"negative"}
{"tweet_id":570010882069151744,"text":"@JetBlue you found my camera!  Thank you!  You rock!","label":"positive"}
{"tweet_id":570010979074834432,"text":"@USAirways  I need to email customer service for help and a question, can you please provide the email address?","label":"neutral"}
{"tweet_id":570011088508604416,"text":"@USAirways I have submitted my request. I would appreciate a call by 9am eastern. Thank you.","label":"neutral"}
{"tweet_id":570011200613806082,"text":"\u00f0\u0178\u2018\u2030\u00f0\u0178\u0161\u00aaRT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/dSDEbodmEL","label":"neutral"}
{"tweet_id":570011304221667328,"text":"@AmericanAir Hey, AA! There was a mistake made by your CR on my booking. When I call your reservations #, I keep getting hung up on. Advise.","label":"negative"}
{"tweet_id":570011378091753472,"text":"@SouthwestAir thank you :)","label":"positive"}
{"tweet_id":570012000648081409,"text":"@JetBlue flight for tomorrow morning canceled & can't seem to rebook me. They can't even get me a seat. No clear answer on why canceled.","label":"negative"}
{"tweet_id":570012047917907969,"text":"@USAirways Yes, ground crew finally showed up so plane could depart very late.","label":"negative"}
{"tweet_id":570012094570958850,"text":"@SouthwestAir It's all good. Thanks!","label":"positive"}
{"tweet_id":570012257549070337,"text":"@VirginAmerica I'm #elevategold for a good reason: you rock!!","label":"positive"}
{"tweet_id":570012421345005568,"text":"@USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w\/out paying. confused","label":"neutral"}
{"tweet_id":570012849067720704,"text":"@JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that.","label":"neutral"}
{"tweet_id":570013108070014976,"text":"@SouthwestAir @TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?","label":"negative"}
{"tweet_id":570013289188630529,"text":"@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error","label":"negative"}
{"tweet_id":570013472093642752,"text":"@USAirways please stop asking me each week to place my bag in the size check #ITFITS http:\/\/t.co\/AUrn07pWD4","label":"negative"}
{"tweet_id":570013523650048002,"text":"@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?","label":"neutral"}
{"tweet_id":570013535696232449,"text":"@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits...","label":"negative"}
{"tweet_id":570014406320517120,"text":"@united empathizes w\/ my disappointment that 1stClass flight w\/nonworking entertainmnt is worth $50. #UnFriendlySkies http:\/\/t.co\/lOecO4gmvd","label":"negative"}
{"tweet_id":570014474993688576,"text":"@SouthwestAir hope your flyers get a credit of some sort for all the delays and cancellations #shittydeal #notimpressed","label":"negative"}
{"tweet_id":570014689322643456,"text":"@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http:\/\/t.co\/QuzVmK2rTR","label":"negative"}
{"tweet_id":570014884651380736,"text":"@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it","label":"negative"}
{"tweet_id":570015223408668672,"text":"@USAirways Thanks! Sent you DM re: baggage issues.","label":"positive"}
{"tweet_id":570015373447159808,"text":"@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD","label":"negative"}
{"tweet_id":570015408788414464,"text":"@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp","label":"neutral"}
{"tweet_id":570015432750399488,"text":"@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.","label":"positive"}
{"tweet_id":570015470570639360,"text":"@USAirways and despite tailwind\u00e2\u20ac\u00a6 Will still be late.","label":"negative"}
{"tweet_id":570015527961272321,"text":"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?","label":"negative"}
{"tweet_id":570015715530395648,"text":"@USAirways I agree but per the captain this issue happened before boarding & we all sat in the plane for almost 2 hrs","label":"negative"}
{"tweet_id":570015876902232064,"text":"@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it.","label":"negative"}
{"tweet_id":570016052895092736,"text":"@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http:\/\/t.co\/zCBJyo6lsN","label":"negative"}
{"tweet_id":570016198747758593,"text":"@united Thank you for responding so quickly with a helpful tool! @dustyob","label":"positive"}
{"tweet_id":570016304284901379,"text":"@VirginAmerica plz help me win my bid upgrade for my flight 2\/27 LAX--->SEA!!!  \u00f0\u0178\ufffd\u00b7\u00f0\u0178\u2018\ufffd\u00f0\u0178\u2019\u00ba\u00e2\u0153\u02c6\u00ef\u00b8\ufffd","label":"neutral"}
{"tweet_id":570016312610709504,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/M2wSg2olgo\u00e2\u20ac\ufffd -_-","label":"neutral"}
{"tweet_id":570016325667557376,"text":"@united @reebok @rockinwellness @ Denver International Airport https:\/\/t.co\/tKVmHBkeC3","label":"positive"}
{"tweet_id":570016801192456192,"text":"@JetBlue when are you guys flying it froward in the Bahamas.","label":"neutral"}
{"tweet_id":570017101097934849,"text":"@AmericanAir two cancelled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta!","label":"negative"}
{"tweet_id":570017357747380224,"text":"@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.","label":"negative"}
{"tweet_id":570017568964132865,"text":"@USAirways very embarrassing.","label":"negative"}
{"tweet_id":570017634495787009,"text":"@AmericanAir improve Envoy's performance.  5th trip through ORD in 2015 I've been delayed for hours because of Envoy.  I could drive faster!","label":"negative"}
{"tweet_id":570017905879986176,"text":"@AmericanAir cancelled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere","label":"negative"}
{"tweet_id":570018254271463424,"text":"@JetBlue Am I the only one who had to look that up? I must be getting old...\n #damn","label":"negative"}
{"tweet_id":570018278946394112,"text":"@united please upload the March on-demand entertainment listing on your website! \u00e2\u0153\u02c6\u00ef\u00b8\ufffd","label":"neutral"}
{"tweet_id":570018285544206337,"text":"@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines","label":"negative"}
{"tweet_id":570018836239364096,"text":"@USAirways what's up with flight 5545 no gate agent or plane at PHX B18?  Nice customer service.","label":"negative"}
{"tweet_id":570019234505474049,"text":"@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible","label":"negative"}
{"tweet_id":570019476235788288,"text":"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle.","label":"negative"}
{"tweet_id":570019623078383616,"text":"@USAirways I\u00e2\u20ac\u2122d suggest proper information dissemination to all staff on a more timely & relevant schedule to prevent this in the future.","label":"neutral"}
{"tweet_id":570019785788022785,"text":"@United now what?!? http:\/\/t.co\/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother","label":"negative"}
{"tweet_id":570020023630057472,"text":"@USAirways just now but no general announcement","label":"neutral"}
{"tweet_id":570020147827752961,"text":"@USAirways should, but didn\u00e2\u20ac\u2122t.","label":"negative"}
{"tweet_id":570020255793352704,"text":"@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?","label":"negative"}
{"tweet_id":570020275150049281,"text":"@united  i have a weekend of dealing with your company that would say otherwise.","label":"negative"}
{"tweet_id":570020852210774016,"text":"@united thank you. I flew into Newark from Vail\/Eagle.","label":"positive"}
{"tweet_id":570021075355963392,"text":"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example.","label":"negative"}
{"tweet_id":570021223482191873,"text":"@JetBlue When chging flight, isit possible to pay the fare difference in dollars when the ticket was bought completely via point redemption?","label":"neutral"}
{"tweet_id":570021225323298816,"text":"@AmericanAir @barrettkarabis what a joke you can mail\nThe receipt !! Yet. We can't mail\nThem\nA payment and fly before hand right","label":"negative"}
{"tweet_id":570021301223604224,"text":"@USAirways Hi-i have a travel question. Could you please follow me so i can dm you?","label":"neutral"}
{"tweet_id":570021376024813568,"text":"@United so what\u00e2\u20ac\u2122s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere","label":"neutral"}
{"tweet_id":570021485466685440,"text":"Too little, too late. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options.","label":"negative"}
{"tweet_id":570021599392329728,"text":"@AmericanAir I have got a flight for\nThe next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit","label":"negative"}
{"tweet_id":570021682569555968,"text":"@AmericanAir for our delays !!! I'm out of more money because of you","label":"negative"}
{"tweet_id":570021779521085440,"text":"@JetBlue can your people working this contact me, I have a project in the works.","label":"neutral"}
{"tweet_id":570021795123699712,"text":"@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?","label":"negative"}
{"tweet_id":570021871577477120,"text":"@AmericanAir my Mistake multibillion dollar company","label":"negative"}
{"tweet_id":570021943899877377,"text":"@USAirways not likely, flightaware says plane is still in Durango and hasn't departed.","label":"negative"}
{"tweet_id":570022265343123456,"text":"@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!","label":"positive"}
{"tweet_id":570022345424834560,"text":"@united has made my no fly list. Other airlines wait when connector late. Stuck in IAH.","label":"negative"}
{"tweet_id":570022372901847042,"text":"Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if rebooking is needed. Thank you. ^EY","label":"neutral"}
{"tweet_id":570023232851419136,"text":"@united  Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??","label":"negative"}
{"tweet_id":570023318251642883,"text":"@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help","label":"negative"}
{"tweet_id":570023530466840576,"text":"@JetBlue Not trying to make you look bad, on your website it says: \"Due to weather in the Charleston, NC\" Its actually in SC, not NC","label":"positive"}
{"tweet_id":570024174162485251,"text":"@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.","label":"negative"}
{"tweet_id":570024300905783296,"text":"@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! \u00f0\u0178\u02dc\u201a","label":"positive"}
{"tweet_id":570024324666564610,"text":".@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported","label":"negative"}
{"tweet_id":570024409630515202,"text":"@USAirways I sent email to customer.relations@aa.com. Will this work?","label":"neutral"}
{"tweet_id":570024703256956929,"text":"@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?","label":"negative"}
{"tweet_id":570025186000539648,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/7XMaV13G2W\u00e2\u20ac\ufffd http:\/\/t.co\/Ela7TNtcIR","label":"neutral"}
{"tweet_id":570025482344898560,"text":"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?","label":"negative"}
{"tweet_id":570026514923675648,"text":"@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared","label":"negative"}
{"tweet_id":570027031326535680,"text":"@AmericanAir I need assistance rebooking a flight from dfw to lit","label":"negative"}
{"tweet_id":570027259999821824,"text":"@JetBlue ok is I hope thy the Bahamas next","label":"neutral"}
{"tweet_id":570027321178099712,"text":"@united how is Mexico not international from the us?","label":"neutral"}
{"tweet_id":570027786053636096,"text":"@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin","label":"negative"}
{"tweet_id":570028083606122497,"text":"@AmericanAir thanks, me too","label":"positive"}
{"tweet_id":570028289399525376,"text":"@AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings?","label":"negative"}
{"tweet_id":570029442514333698,"text":"@AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you","label":"negative"}
{"tweet_id":570029599930880000,"text":"@AmericanAir can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in","label":"neutral"}
{"tweet_id":570030083093729280,"text":"@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best","label":"negative"}
{"tweet_id":570030165788459010,"text":"@AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco??","label":"negative"}
{"tweet_id":570030173300658176,"text":"@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never.","label":"negative"}
{"tweet_id":570030390309552128,"text":"@JetBlue plan to repair its brand http:\/\/t.co\/ui9M8YpzH2 via @WSJ","label":"neutral"}
{"tweet_id":570030715900792832,"text":"@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.","label":"neutral"}
{"tweet_id":570031016800161792,"text":"@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!","label":"negative"}
{"tweet_id":570031098513592320,"text":"@united where's my damn bag??","label":"negative"}
{"tweet_id":570031138913329152,"text":"@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?","label":"negative"}
{"tweet_id":570031615130394624,"text":"@AmericanAir thanks \u00f0\u0178\u02dc\u00a9. idk if it still late but I hope I get it tonight \u00f0\u0178\u02dc\u00ad","label":"positive"}
{"tweet_id":570032300265578496,"text":"@SouthwestAir Looks like brooding skies out of ONT this evening. http:\/\/t.co\/X9BLwgWA68","label":"neutral"}
{"tweet_id":570032541933051904,"text":"@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.","label":"negative"}
{"tweet_id":570032636657311744,"text":"@AmericanAir the status on my itinerary says on request in red. What's that mean?","label":"neutral"}
{"tweet_id":570032949992800256,"text":"@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service","label":"negative"}
{"tweet_id":570033000777457664,"text":"@AmericanAir are flights from Pensacola fl delayed flight 3670","label":"neutral"}
{"tweet_id":570033099939184641,"text":"@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!","label":"positive"}
{"tweet_id":570033309113131008,"text":"@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.","label":"positive"}
{"tweet_id":570033554492690432,"text":"@USAirways every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola.","label":"negative"}
{"tweet_id":570033624306708481,"text":"@AmericanAir Absolutely!","label":"positive"}
{"tweet_id":570033627939131392,"text":"@united These are great fares!!!!!","label":"positive"}
{"tweet_id":570033719609827328,"text":"@USAirways #NoService good luck trying to reach a human!  Twice sat on hold for over 50 mins...  #neveragain","label":"negative"}
{"tweet_id":570033764044304385,"text":"@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!","label":"positive"}
{"tweet_id":570034025148108800,"text":"@AmericanAir 3611 was supposed to depart at 5:10pm central.  About ready to close the door at 7:34pm central.","label":"negative"}
{"tweet_id":570034112863608832,"text":"@AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w\/ this automated lip service?","label":"negative"}
{"tweet_id":570034301774884865,"text":"@SouthwestAir beyond ready","label":"positive"}
{"tweet_id":570034368086827008,"text":"@AmericanAir it's not about the delay.  It's about the communication.","label":"negative"}
{"tweet_id":570035207316885505,"text":"@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest","label":"positive"}
{"tweet_id":570035287679590400,"text":"@SouthwestAir @Imaginedragons I tried. \u00f0\u0178\u02dc\u201d It's okay","label":"neutral"}
{"tweet_id":570035525761011713,"text":"@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even later.. going to be a #zombie tomorrow","label":"negative"}
{"tweet_id":570035728832446465,"text":"@united Can you please follow for a Dm on a missing bag?","label":"negative"}
{"tweet_id":570035876845084672,"text":"@VirginAmerica Your chat support is not working on your site: http:\/\/t.co\/vhp2GtDWPk","label":"negative"}
{"tweet_id":570036327825195008,"text":"@AmericanAir Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant.  #customerexperience","label":"negative"}
{"tweet_id":570036463729020928,"text":"@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.","label":"neutral"}
{"tweet_id":570037336886546432,"text":"Yes!! Thanks so much!!! \u00f0\u0178\u2019\u0153\u00e2\u20ac\u0153@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY\u00e2\u20ac\ufffd","label":"positive"}
{"tweet_id":570037369841135616,"text":"@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?","label":"positive"}
{"tweet_id":570037613899481088,"text":"@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed.","label":"negative"}
{"tweet_id":570037961020080129,"text":"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!","label":"negative"}
{"tweet_id":570037969819545600,"text":"@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it","label":"negative"}
{"tweet_id":570038498566283264,"text":"@AmericanAir anything in particular I should ask for.   Will they want me to document my mileage plus status!","label":"neutral"}
{"tweet_id":570038991527002112,"text":"@united I left my comment with customer care. Thanks for contacting me.","label":"positive"}
{"tweet_id":570039094257938432,"text":"@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?","label":"neutral"}
{"tweet_id":570040251764183040,"text":"@united 3 days later and my bag has not left IAD, United is not helping at all. Everyone tells me a different story","label":"negative"}
{"tweet_id":570040411206631424,"text":"@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?","label":"positive"}
{"tweet_id":570040888321318912,"text":"@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays\/cancellations?","label":"neutral"}
{"tweet_id":570040903735373825,"text":"@AmericanAir can I send you my trusted traveler ID to add to my reservation for tsa pre?","label":"neutral"}
{"tweet_id":570041112624295936,"text":"@united thanks we'll be in touch!","label":"positive"}
{"tweet_id":570041195113492480,"text":"@AmericanAir are you guys intentionally trying to lose customers and money?","label":"negative"}
{"tweet_id":570041988986347521,"text":"@united Dmed you. Thank you","label":"negative"}
{"tweet_id":570042013908914176,"text":"@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime","label":"negative"}
{"tweet_id":570042096242917377,"text":"@AmericanAir SO BAD service in Miami, AirPort..","label":"negative"}
{"tweet_id":570042155634450433,"text":"@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL.","label":"negative"}
{"tweet_id":570042296357539840,"text":"@AmericanAir @contactcej thanks!","label":"positive"}
{"tweet_id":570042339575640066,"text":".@JetBlue Navigating through 2 rebooks due to flu & ice to visit my Mother.  Your CS reps have been so very helpful, patient and friendly.","label":"negative"}
{"tweet_id":570042533679656960,"text":"See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/atd2Sm8HF4","label":"negative"}
{"tweet_id":570042700835082240,"text":"@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal.","label":"negative"}
{"tweet_id":570042796624777216,"text":"@USAirways. Yet another delay\/missed connection....and your customer service has an attitude with me? Wow.","label":"negative"}
{"tweet_id":570042963021205504,"text":"@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!","label":"negative"}
{"tweet_id":570043390773084160,"text":"@AmericanAir customer service (if you can call it that) refunded my money","label":"negative"}
{"tweet_id":570043468321419264,"text":"@JetBlue formally requests @LBAirport and @LongBeachCity to establish customs facilities for international flights http:\/\/t.co\/jByVMsOd29","label":"neutral"}
{"tweet_id":570043607954137090,"text":"@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.","label":"negative"}
{"tweet_id":570043820278050817,"text":"@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?","label":"negative"}
{"tweet_id":570044019897556994,"text":"@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo","label":"negative"}
{"tweet_id":570044286991015936,"text":"@united: I don't care that a @thehipmunk link showed me a \"wrong\" price on your site\u00e2\u20ac\u201dit's your site & responsibility to ensure correctness.","label":"negative"}
{"tweet_id":570044428678778880,"text":"Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":570044516318748672,"text":"@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http:\/\/t.co\/5tXU5tSFkJ","label":"negative"}
{"tweet_id":570044554130423808,"text":"Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http:\/\/t.co\/xbQqqbRgVF ^KP\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":570044681670696960,"text":"@united thank you.","label":"positive"}
{"tweet_id":570044700951838720,"text":"\u00e2\u20ac\u0153@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.\u00e2\u20ac\ufffd Always! I adore American Airlines!","label":"positive"}
{"tweet_id":570045020402626561,"text":"@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat","label":"negative"}
{"tweet_id":570045153295011841,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/BBM6PAbORt\u00e2\u20ac\ufffd <<Now THAT is fuckin funny. \u00f0\u0178\u02dc\u201a","label":"neutral"}
{"tweet_id":570045393565691904,"text":"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!","label":"positive"}
{"tweet_id":570045461077352448,"text":"@AmericanAir is that the flight for tomorrow?","label":"neutral"}
{"tweet_id":570045585149063168,"text":"@AmericanAir if it I have not rebooked didn't get notified that it was cancelled","label":"negative"}
{"tweet_id":570045712211288064,"text":"@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee","label":"negative"}
{"tweet_id":570045890750230529,"text":"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow.","label":"negative"}
{"tweet_id":570046633418891264,"text":"@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous","label":"negative"}
{"tweet_id":570047059878936576,"text":"@JetBlue AIRPORT CODE TEST GO. SLC.  BOS MCO","label":"neutral"}
{"tweet_id":570047669370036224,"text":"@AmericanAir obviously we did see an agent-booked us for tomorrow morning. No hotel, no transportation. #pregnantwithtwins #stranded #angry","label":"negative"}
{"tweet_id":570047737347088384,"text":"@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back","label":"negative"}
{"tweet_id":570047938401071105,"text":"@JetBlue that's not a answer!","label":"negative"}
{"tweet_id":570047946932101120,"text":"@AmericanAir right so I missed my connection \/ had a three hour Kay over \/ then you lost my bag.","label":"negative"}
{"tweet_id":570048188830216192,"text":"@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.","label":"negative"}
{"tweet_id":570048310876119040,"text":"@AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy","label":"negative"}
{"tweet_id":570048528602374144,"text":"@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?","label":"neutral"}
{"tweet_id":570048804550004737,"text":"@JetBlue what maintenance?  The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board","label":"negative"}
{"tweet_id":570048844702076930,"text":"@united Been trying since 1230 to file a report.","label":"negative"}
{"tweet_id":570048851295383552,"text":"@USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown & I've fulfilled all reqs. Booking flights today","label":"negative"}
{"tweet_id":570048915518533634,"text":"@JetBlue or she ;)","label":"neutral"}
{"tweet_id":570049018820042752,"text":"@JetBlue I like \" Follow @JetBlue \"","label":"positive"}
{"tweet_id":570049195446444033,"text":"@SouthwestAir will do - if you follow back I can DM that info","label":"neutral"}
{"tweet_id":570049295040307200,"text":"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.","label":"negative"}
{"tweet_id":570049623697461248,"text":"@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!","label":"positive"}
{"tweet_id":570049697924009984,"text":"@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!","label":"negative"}
{"tweet_id":570049704618299392,"text":"@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.","label":"negative"}
{"tweet_id":570049743549833216,"text":"@united GRK13575M is the file reference","label":"negative"}
{"tweet_id":570050268588597248,"text":"@united can you tell me how to file a claim for clothing that had to be purchased?","label":"negative"}
{"tweet_id":570050323017920512,"text":"@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.","label":"neutral"}
{"tweet_id":570050402294636544,"text":"@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter.","label":"negative"}
{"tweet_id":570050603851710464,"text":"@JetBlue I can't find a good photo of it... You got one? #goodnight","label":"neutral"}
{"tweet_id":570050635703300096,"text":"@AmericanAir Did the policy change? I've seen people with hamsters and rabbits before.","label":"neutral"}
{"tweet_id":570050691173101568,"text":"@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?","label":"neutral"}
{"tweet_id":570050785490419712,"text":"@united http:\/\/t.co\/hj5kq82Chn, however, is completely under your control\u00e2\u20ac\u201dthe price was and still is displayed on http:\/\/t.co\/hj5kq82Chn.","label":"negative"}
{"tweet_id":570050881879568384,"text":"@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :)","label":"negative"}
{"tweet_id":570050891929280512,"text":"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..","label":"positive"}
{"tweet_id":570051191943483392,"text":"@united rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes","label":"neutral"}
{"tweet_id":570051265373171712,"text":"@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.","label":"negative"}
{"tweet_id":570051488875020288,"text":"@USAirways - 53 minutes on hold for a reservation?","label":"negative"}
{"tweet_id":570051666386374657,"text":"See you in ATL! \u00e2\u20ac\u0153@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http:\/\/t.co\/AY1GIdcfa4 http:\/\/t.co\/yC7V2s0iOd\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":570051834188075008,"text":"@AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http:\/\/t.co\/XGgCNTco8m","label":"positive"}
{"tweet_id":570051874537271296,"text":"@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow cancelled about 45 minutes ago?","label":"neutral"}
{"tweet_id":570051875652767744,"text":"@united system failure again = bad trend.  Software projects are like flying an airplane; there's no such thing as an emergency takeoff.","label":"negative"}
{"tweet_id":570052879643381760,"text":"@SouthwestAir \/I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest","label":"positive"}
{"tweet_id":570053254836416512,"text":"@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http:\/\/t.co\/elhxUV0Uj1","label":"positive"}
{"tweet_id":570053482029277184,"text":"@united  what is the real deal with the delay on flight UA 1032 from Denver to Vegas?","label":"negative"}
{"tweet_id":570053734639792129,"text":"@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.","label":"negative"}
{"tweet_id":570053736950685696,"text":"@SouthwestAir thanks!","label":"positive"}
{"tweet_id":570053912214024193,"text":"@united I appreciate your efforts getting me home!","label":"positive"}
{"tweet_id":570054257577041921,"text":"@USAirways Thanks for getting back to me. I called that number earlier but no option to leave vm and just rings with busy tone","label":"neutral"}
{"tweet_id":570054360505323520,"text":"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?","label":"negative"}
{"tweet_id":570054549915873280,"text":"@AmericanAir Thank you for the response. Much appreciated!","label":"positive"}
{"tweet_id":570054647689322496,"text":"@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.","label":"positive"}
{"tweet_id":570055285500469248,"text":"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?","label":"negative"}
{"tweet_id":570055700790931456,"text":"@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!","label":"negative"}
{"tweet_id":570055898367799296,"text":"@united I'm very frustrated and have wasted 2 days now due to your equipment failures.","label":"negative"}
{"tweet_id":570056533356224512,"text":"@USAirways   Not good. On hold for over an hour. http:\/\/t.co\/wSgYckCIIO","label":"negative"}
{"tweet_id":570056648137576449,"text":"@united 5 gate changes, two delays.  Even the crew thinks the airline sucks","label":"negative"}
{"tweet_id":570056859698270208,"text":"@USAirways yes, but we were answered and put back on hold while they were to check on our request..  50 mins later nothing!","label":"negative"}
{"tweet_id":570056874583654402,"text":"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT","label":"negative"}
{"tweet_id":570056907634798593,"text":"@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u.","label":"negative"}
{"tweet_id":570057416718491649,"text":"@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice","label":"negative"}
{"tweet_id":570057520162721792,"text":"@USAirways well I thought they had hours ago but just found out that no I do not have a seat","label":"negative"}
{"tweet_id":570057601976631296,"text":"@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.","label":"negative"}
{"tweet_id":570057784114302977,"text":"@AmericanAir If it's in my backpack, why do I need to see agent?","label":"negative"}
{"tweet_id":570057855358935043,"text":"@AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help","label":"negative"}
{"tweet_id":570057993770831872,"text":"@AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW","label":"negative"}
{"tweet_id":570058065480962048,"text":"@USAirways yes, with Delta!","label":"neutral"}
{"tweet_id":570058190647271424,"text":"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA","label":"positive"}
{"tweet_id":570058262743101440,"text":"@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??","label":"negative"}
{"tweet_id":570058295689523200,"text":"@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks.","label":"negative"}
{"tweet_id":570059496300548096,"text":"@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople","label":"negative"}
{"tweet_id":570059565947101184,"text":"@united UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?","label":"negative"}
{"tweet_id":570059605662834688,"text":"@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet","label":"negative"}
{"tweet_id":570059874480091136,"text":"@AmericanAir seriously, all flights from Detroit to Dallas are cancelled 2 days in a row. I want to get home & see my wife & kids.","label":"negative"}
{"tweet_id":570060272049778688,"text":"@USAirways no i use to skyscanner and travel agency and i called u . You said you should call travel agency but","label":"negative"}
{"tweet_id":570060273798631424,"text":"@USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL","label":"negative"}
{"tweet_id":570060649780400128,"text":"@AmericanAir @nrosenb1 It's not allowing me to book available seats","label":"negative"}
{"tweet_id":570060687164067840,"text":"@AmericanAir \"sorry you were disappointed\" #outoftouchwithreality #people have kids and jobs","label":"negative"}
{"tweet_id":570060726523584512,"text":"@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?","label":"negative"}
{"tweet_id":570060776301424641,"text":"@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service","label":"negative"}
{"tweet_id":570061339604987904,"text":"@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?","label":"negative"}
{"tweet_id":570061375592136706,"text":"@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything?","label":"negative"}
{"tweet_id":570062116096331776,"text":"@SouthwestAir Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland.","label":"neutral"}
{"tweet_id":570062210640322560,"text":"@SouthwestAir your welcome. It was the thoughts of nearly the entire plane.","label":"negative"}
{"tweet_id":570063107701272576,"text":"@AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee...","label":"negative"}
{"tweet_id":570063192581390336,"text":"@AmericanAir jet slides off icy taxiway at @dfwairport \n\nSTORY: http:\/\/t.co\/4pONJ3jidE http:\/\/t.co\/3DCWerZ1kr","label":"neutral"}
{"tweet_id":570063224328081408,"text":"@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool","label":"negative"}
{"tweet_id":570063450174464000,"text":"@united UA938 ORD-LHR.  bags are being loaded 30min late. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!","label":"negative"}
{"tweet_id":570063574858493952,"text":"@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.","label":"negative"}
{"tweet_id":570063648468688899,"text":"@AmericanAir WHAT IS GOING ON?  This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.","label":"negative"}
{"tweet_id":570063826508320769,"text":"@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.","label":"negative"}
{"tweet_id":570063869596475394,"text":"@united Late to Denver, late to Newark...let's not even get into the disaster that was checking bags. Unacceptable.","label":"negative"}
{"tweet_id":570064025918115840,"text":"@AmericanAir Again you guys are a huge joke and cancel your flight for no reason. This is the 3rd time in one trip for me that you have","label":"negative"}
{"tweet_id":570064381410734080,"text":"@SouthwestAir reference #: 261093929756","label":"neutral"}
{"tweet_id":570064443159089153,"text":"@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w\/small children very inconvenient","label":"negative"}
{"tweet_id":570064554232688640,"text":"@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth","label":"negative"}
{"tweet_id":570064927550889984,"text":"@AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will","label":"negative"}
{"tweet_id":570065037231927296,"text":"@united where is my flight voucher?","label":"neutral"}
{"tweet_id":570065109420101633,"text":"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD.","label":"negative"}
{"tweet_id":570066175008350208,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Vxn2J36M7V\u00e2\u20ac\ufffd this happened","label":"neutral"}
{"tweet_id":570066283233972224,"text":"@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! \u00f0\u0178\u2018\ufffd\u00f0\u0178\u02dc\u0160","label":"positive"}
{"tweet_id":570066391388172290,"text":"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!","label":"negative"}
{"tweet_id":570066805810601985,"text":"@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery","label":"negative"}
{"tweet_id":570067079253991424,"text":"@united Not encouraged that I'll have my CPAP tonight.","label":"negative"}
{"tweet_id":570067181733580800,"text":"@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.","label":"negative"}
{"tweet_id":570067446712791040,"text":"@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.","label":"negative"}
{"tweet_id":570068393736302594,"text":"Keep it up :) @AmericanAir","label":"positive"}
{"tweet_id":570068397544710144,"text":"@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm","label":"negative"}
{"tweet_id":570068435805310976,"text":"@united I hope so too","label":"neutral"}
{"tweet_id":570068449646346240,"text":"@AmericanAir @USAirways I need to cancel a flight I booked earlier tonight. Are you able to do it over Twitter?","label":"neutral"}
{"tweet_id":570068466717237249,"text":"@AmericanAir Best planes in the business. NOT? AA5411 today. http:\/\/t.co\/I7Vdi9WqSF","label":"negative"}
{"tweet_id":570068649295241216,"text":".@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.","label":"neutral"}
{"tweet_id":570068976778153984,"text":"@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!","label":"positive"}
{"tweet_id":570069262586540032,"text":"@AmericanAir unable to access the website.  Will try again.","label":"negative"}
{"tweet_id":570069345818161152,"text":"@AmericanAir Why is your cover photo of TWA? Just wondering.","label":"neutral"}
{"tweet_id":570069362310324224,"text":"@usairways  US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? What\u00e2\u20ac\u2122s up?","label":"negative"}
{"tweet_id":570070044547403777,"text":"@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew","label":"negative"}
{"tweet_id":570070449406812160,"text":"@USAirways it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++","label":"negative"}
{"tweet_id":570070485653786624,"text":"@AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere.","label":"negative"}
{"tweet_id":570070659130220544,"text":"@SouthwestAir \u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd on that latest ad. Makes me happy to be flying you in a few days. #BETHonors","label":"positive"}
{"tweet_id":570070740566990848,"text":"@JetBlue #1680 Super smooth flight and landing. Nicely done.","label":"positive"}
{"tweet_id":570070877351469057,"text":"@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW","label":"negative"}
{"tweet_id":570071071220609024,"text":"@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?","label":"negative"}
{"tweet_id":570071350133579776,"text":"@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-\/","label":"negative"}
{"tweet_id":570071482182692865,"text":"@united Your website deserves a new design. #html5 FTW!","label":"negative"}
{"tweet_id":570071999780933634,"text":"@united question:are there onboad 110 volt outlets in all planes? If so, where?","label":"neutral"}
{"tweet_id":570072031502340096,"text":"@AmericanAir what is going on with the flight 2417? It has been delay a lot .","label":"negative"}
{"tweet_id":570072227942674432,"text":"@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service.\n#socialtantrum","label":"negative"}
{"tweet_id":570072578540347393,"text":"@AmericanAir the latest usair4603. Earlier 4591","label":"neutral"}
{"tweet_id":570072918094442496,"text":"@United I have no way of making phones calls... Need to handle via Twitter\/email\/web. Thank you!","label":"negative"}
{"tweet_id":570073365265944576,"text":"@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer","label":"positive"}
{"tweet_id":570073396152676352,"text":"@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable","label":"negative"}
{"tweet_id":570073592848715776,"text":"@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps","label":"negative"}
{"tweet_id":570073969690169344,"text":"@united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch.","label":"neutral"}
{"tweet_id":570074583379939328,"text":"@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?","label":"negative"}
{"tweet_id":570074601801318400,"text":"@AmericanAir What are Preferred Seats?","label":"neutral"}
{"tweet_id":570074886606958592,"text":"@AmericanAir Just followed you.","label":"positive"}
{"tweet_id":570074976428158976,"text":"@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen.","label":"negative"}
{"tweet_id":570075101326024704,"text":"@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on.","label":"negative"}
{"tweet_id":570075711433609216,"text":"@JetBlue That makes two of us! Lol #Blushing","label":"positive"}
{"tweet_id":570075716861206528,"text":"@AmericanAir do you guys have wifi on international flights?","label":"neutral"}
{"tweet_id":570075866748694528,"text":"@USAirways thank u i wiil write after call  travel agency","label":"neutral"}
{"tweet_id":570075916430397440,"text":"@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer?  #disappointed","label":"negative"}
{"tweet_id":570076113453518848,"text":"@SouthwestAir making me miss #TheBachelor right now #wah","label":"negative"}
{"tweet_id":570076595647426560,"text":"@JetBlue its domestic I just wanted more of an idea so I don't get surprised.","label":"neutral"}
{"tweet_id":570076673162543104,"text":"\u00e2\u20ac\u0153@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid\u00e2\u20ac\ufffdhaa man","label":"neutral"}
{"tweet_id":570076792993611776,"text":"@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http:\/\/t.co\/r8p2Zy3fe4 via @Pacificbiznews","label":"positive"}
{"tweet_id":570076814585913344,"text":"@united flt 1249 cancelled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city","label":"negative"}
{"tweet_id":570077431484121088,"text":"@AmericanAir With snow\/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??","label":"neutral"}
{"tweet_id":570078102551834624,"text":"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens.","label":"negative"}
{"tweet_id":570078379421990912,"text":"@USAirways done it! Process initiated Saturday morning.  Can't get info with website issues & inadequate phone coverage.  How 2 get update??","label":"negative"}
{"tweet_id":570078556711026688,"text":"@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.","label":"positive"}
{"tweet_id":570078673090408448,"text":"@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?","label":"negative"}
{"tweet_id":570078733735821313,"text":"@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'","label":"negative"}
{"tweet_id":570078894008594432,"text":"@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement","label":"negative"}
{"tweet_id":570079030029848579,"text":"@AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http:\/\/t.co\/1m36NTPTR8","label":"negative"}
{"tweet_id":570079041547472896,"text":"@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United","label":"negative"}
{"tweet_id":570079508797243392,"text":"@USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else.","label":"negative"}
{"tweet_id":570079699595980802,"text":"@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?","label":"negative"}
{"tweet_id":570079868253298688,"text":"@united tried calling too, but w\/25 min phn wait means we'd miss options anyway","label":"negative"}
{"tweet_id":570080397628825600,"text":"@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke","label":"negative"}
{"tweet_id":570080545461407745,"text":"@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer \"service\". Ever. #customerservice #fail","label":"negative"}
{"tweet_id":570080863720878081,"text":"@united why would they make me share a room?","label":"negative"}
{"tweet_id":570081165459259392,"text":"@AmericanAir sent","label":"neutral"}
{"tweet_id":570081213404180480,"text":"@united I sent the message. Let me know ASAP.","label":"neutral"}
{"tweet_id":570081411715059712,"text":"@united Our vacation's going to be ruined w\/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?","label":"neutral"}
{"tweet_id":570081545211375616,"text":"@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.","label":"negative"}
{"tweet_id":570081552891125760,"text":"@united agent split up my reservation? Now can't cancel and refund credit for 2wks? Why","label":"negative"}
{"tweet_id":570081679844319232,"text":"@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.","label":"positive"}
{"tweet_id":570081695342309377,"text":"@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm","label":"negative"}
{"tweet_id":570082243596591104,"text":"@united @luke_mcintosh68 nah you wouldn't","label":"neutral"}
{"tweet_id":570082420936052737,"text":"@USAirways not yet. But we will see shortly.","label":"negative"}
{"tweet_id":570082431304392704,"text":"@USAirways charged my card 11 times for one airline ticket, now card is on security hold","label":"negative"}
{"tweet_id":570082564502728704,"text":"@united seriously #fail on making strangers share a room","label":"negative"}
{"tweet_id":570082819025838080,"text":"@AmericanAir on our way now","label":"neutral"}
{"tweet_id":570082960700870656,"text":"@united is my favorite airline.","label":"positive"}
{"tweet_id":570083021099032576,"text":"@USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http:\/\/t.co\/Uld0hWFkfo","label":"negative"}
{"tweet_id":570083380265689088,"text":"@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year???  Help me fix please.","label":"negative"}
{"tweet_id":570083543553945600,"text":"@AmericanAir thank you","label":"positive"}
{"tweet_id":570083898031513600,"text":"@united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http:\/\/t.co\/xC6jQ70r7B","label":"negative"}
{"tweet_id":570083998380232704,"text":"@USAirways  you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card","label":"negative"}
{"tweet_id":570084122636365825,"text":"@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day","label":"neutral"}
{"tweet_id":570084200235335680,"text":"@USAirways  I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles","label":"negative"}
{"tweet_id":570084217301962752,"text":"@USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here.","label":"negative"}
{"tweet_id":570084582780899328,"text":"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(","label":"negative"}
{"tweet_id":570084690608201728,"text":"@AmericanAir YOU FUCKING SUCK","label":"negative"}
{"tweet_id":570084707548958720,"text":"@USAirways The help\/complaint forms on the website can be used only if the matter applies to an actual ticketed flight","label":"neutral"}
{"tweet_id":570084883332239360,"text":"@JetBlue Hey guys do you have a tail number assigned yet to flight 1373 for tomorrow?","label":"neutral"}
{"tweet_id":570085132251598850,"text":"@USAirways   My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles","label":"negative"}
{"tweet_id":570085229576265728,"text":"@USAirways  Three months and my miles haven't been credited.  No one is going to read the email I sent.","label":"negative"}
{"tweet_id":570085423801888768,"text":"@USAirways  I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems.","label":"negative"}
{"tweet_id":570085487261700096,"text":"@USAirways  I've never been treated this badly","label":"negative"}
{"tweet_id":570085589011148801,"text":"@united But thanks for asking","label":"positive"}
{"tweet_id":570085644015419393,"text":"@USAirways  A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period.  I submitted a doctor's note.","label":"negative"}
{"tweet_id":570085837821632512,"text":"@USAirways  Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death.","label":"negative"}
{"tweet_id":570085859132878848,"text":"@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN","label":"negative"}
{"tweet_id":570085896319401984,"text":"@AmericanAir Thank you","label":"positive"}
{"tweet_id":570086434410930176,"text":"@AmericanAir do you have hand sanitizer in the bathrooms on your flights?","label":"neutral"}
{"tweet_id":570086475989061632,"text":"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.","label":"negative"}
{"tweet_id":570086488324485121,"text":"Nice try @AmericanAir I heard your crew whisper \"she's still at the hotel, she probably doesn't think she has to work until tomorrow\"","label":"negative"}
{"tweet_id":570086501222096896,"text":"@AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral.","label":"negative"}
{"tweet_id":570086891342733312,"text":"@AmericanAir you've got to be kidding. Look at the pictures.  I'm hoping it's on the flight that just came in. The whole story is 2 much","label":"negative"}
{"tweet_id":570087222663229440,"text":"@AmericanAir $600 later, 2 complete itinerary changes, and lost work and time, but yeah \"I\" got it rebooked","label":"negative"}
{"tweet_id":570087270524411904,"text":"@united DM sent","label":"neutral"}
{"tweet_id":570087305320357888,"text":"@AmericanAir you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need","label":"negative"}
{"tweet_id":570087324949864448,"text":"@JetBlue my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created.","label":"negative"}
{"tweet_id":570087510941962241,"text":"@americanair flight veers off icy runway at @dfwairport. Most DFW flights canceled Mon http:\/\/t.co\/Q37pOWn6uv @Cowboycerrone figures right?","label":"negative"}
{"tweet_id":570087941277495296,"text":"@SouthwestAir wifi stays connected about the lifetime of a higgs boson","label":"negative"}
{"tweet_id":570087950156898305,"text":"@AmericanAir you have cancelled my flights because of my last name. Do the right thing and reinstate my tickets","label":"negative"}
{"tweet_id":570088135851266048,"text":"@AmericanAir follow me back so I can DM you guys","label":"neutral"}
{"tweet_id":570088310334484480,"text":"@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to.","label":"negative"}
{"tweet_id":570088404156698625,"text":"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!","label":"negative"}
{"tweet_id":570088573598355456,"text":"@JetBlue thanks so much!","label":"positive"}
{"tweet_id":570088980278059008,"text":"@united what time does check in open for flight no UA80 from Manchester to Newark today ?","label":"neutral"}
{"tweet_id":570090102195486722,"text":"\u00e2\u20ac\u0153@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN\u00e2\u20ac\ufffd I was finally able to secure my seat. Thx","label":"negative"}
{"tweet_id":570090252544708608,"text":"@AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune","label":"neutral"}
{"tweet_id":570091033368899584,"text":"@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight","label":"neutral"}
{"tweet_id":570091109675769856,"text":"@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.","label":"negative"}
{"tweet_id":570091216013955073,"text":"@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w\/ delivery. #fail","label":"negative"}
{"tweet_id":570092184948645889,"text":"@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.","label":"positive"}
{"tweet_id":570092196247969796,"text":"Hey @united why does the flight from IAH to POS leave so late, and the one back to IAH so early? I rather get to POS earlier","label":"negative"}
{"tweet_id":570092218058346496,"text":"@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH \u00f0\u0178\u02dc\ufffd","label":"negative"}
{"tweet_id":570092530236149761,"text":"@AmericanAir There are only 24 hours to cancel or change itineraries booked online and that 24 hours is just about over. Impossible scenario","label":"negative"}
{"tweet_id":570092599316389888,"text":"@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http:\/\/t.co\/ZfqMpGXVS6","label":"negative"}
{"tweet_id":570093170874302464,"text":"@united Deep Vein thrombosis","label":"neutral"}
{"tweet_id":570093462738984961,"text":"@AmericanAir no not yet. Waiting to be connected to an agent","label":"neutral"}
{"tweet_id":570093652120178689,"text":"@AmericanAir no not yet. Waiting now to be connected to an agent","label":"negative"}
{"tweet_id":570093964059156481,"text":"RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/WEZUMDimYF","label":"neutral"}
{"tweet_id":570094120993054720,"text":"@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum.","label":"positive"}
{"tweet_id":570094701371469825,"text":"@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?","label":"neutral"}
{"tweet_id":570095172303900672,"text":"@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.","label":"negative"}
{"tweet_id":570095443364831232,"text":"@AmericanAir followed!  Sure hope you can help!","label":"neutral"}
{"tweet_id":570095696491241472,"text":"@AmericanAir Oh trust me. I am in love. It is so beautiful!","label":"neutral"}
{"tweet_id":570096448571731968,"text":"@united Thanks; might want to fix this line: \"Our Customer Care team is currently responding to most inquiries within 7-10 business days.\"","label":"negative"}
{"tweet_id":570096582546165760,"text":"@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines","label":"negative"}
{"tweet_id":570096856685871106,"text":"@AmericanAir I look forward to hearing back and hope that my next trip will not be like this","label":"negative"}
{"tweet_id":570097483432337408,"text":"@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience","label":"negative"}
{"tweet_id":570097607478874112,"text":"@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment","label":"negative"}
{"tweet_id":570098159076171776,"text":"@USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it!","label":"positive"}
{"tweet_id":570099506135437312,"text":"@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow.","label":"negative"}
{"tweet_id":570099717314457600,"text":"@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail","label":"negative"}
{"tweet_id":570099762709581824,"text":"@united yes I do.","label":"neutral"}
{"tweet_id":570100035167379456,"text":".@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!","label":"negative"}
{"tweet_id":570100438487314432,"text":"@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing","label":"negative"}
{"tweet_id":570100829396406272,"text":"@AmericanAir thanks  you always be my airline of choice when possible","label":"positive"}
{"tweet_id":570100947923419136,"text":"@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever","label":"negative"}
{"tweet_id":570101027439046656,"text":"@AmericanAir Thanks!","label":"positive"}
{"tweet_id":570101371409559552,"text":"@AmericanAir were stuck on a plane in Dallas that's supposed to be going to Okc. There's an issue w\/ the plane. Any idea on how much longer?","label":"negative"}
{"tweet_id":570101550787350528,"text":"@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition.","label":"positive"}
{"tweet_id":570101670882840576,"text":"@united you are offering us 8 rooms for 32 people #FAIL","label":"negative"}
{"tweet_id":570101746590093312,"text":"@USAirways my bag landed 1 day late at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2\/22\/14","label":"negative"}
{"tweet_id":570101803708080128,"text":"@AmericanAir appreciate it!!","label":"positive"}
{"tweet_id":570101910402940928,"text":"@AmericanAir Thanks! Bleh, disconnected! Let's try this again!!","label":"negative"}
{"tweet_id":570102725842575360,"text":"@united I sent in my feedback.  Thank you.","label":"neutral"}
{"tweet_id":570102866754592768,"text":"@AmericanAir  it's not cool that my flight was cancelled after sitting on the plane for over an hour. \u00f0\u0178\u2018\u017d\u00f0\u0178\u02dc\u00a1\u00e2\u0153\u02c6\u00ef\u00b8\ufffd #notahappycustomer #leavingtomm","label":"negative"}
{"tweet_id":570104544622981122,"text":"@USAirways - thanks however I feel like the system has failed me -- what is the solution?","label":"negative"}
{"tweet_id":570104743747416064,"text":"@united what is that going to do for you? Nothing just like you always do","label":"negative"}
{"tweet_id":570104913390206976,"text":"@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!","label":"negative"}
{"tweet_id":570105020999344128,"text":"\u00e2\u20ac\u0153@united: @MelanieSpring We'll see what we can do. ^KN\u00e2\u20ac\ufffd We are running! Most of this plane is running. Thanks for the help!","label":"positive"}
{"tweet_id":570105753471746048,"text":"@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing.","label":"negative"}
{"tweet_id":570106114202861568,"text":"@AmericanAir 2284, four hours laters and we are finally flying out...too bad I missed my event","label":"negative"}
{"tweet_id":570106573395087362,"text":"@united The agent that met us at the gate said any issues w\/delays on UA1116 would have to be taken up online...","label":"negative"}
{"tweet_id":570106579879645185,"text":"@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH","label":"negative"}
{"tweet_id":570106717490393088,"text":"@united okay ase24766m. Find our luggage.","label":"negative"}
{"tweet_id":570106900970221568,"text":"@united This is NOT a local UNITED number for Malaysia   0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?","label":"neutral"}
{"tweet_id":570108377029685248,"text":"@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.","label":"negative"}
{"tweet_id":570108519237558272,"text":"@AmericanAir thank you! My lost item was located at ORD and is being returned to me.","label":"positive"}
{"tweet_id":570108724636831745,"text":"@lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w\/our Customer Care team http:\/\/t.co\/HIsc4NdMgZ.","label":"negative"}
{"tweet_id":570108801711341568,"text":"@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required","label":"negative"}
{"tweet_id":570108987284197376,"text":"@USAirways I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me.","label":"negative"}
{"tweet_id":570110280635588608,"text":"@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out","label":"positive"}
{"tweet_id":570110386827087872,"text":"@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL","label":"negative"}
{"tweet_id":570112074249928704,"text":"@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.","label":"negative"}
{"tweet_id":570114300888678401,"text":"@USAirways are people going to answer our calls?","label":"negative"}
{"tweet_id":570115243747074048,"text":"@united I would like to know what's going on before his current flight lands.","label":"neutral"}
{"tweet_id":570115286289899520,"text":"@AmericanAir yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow","label":"negative"}
{"tweet_id":570115302991777792,"text":"@united   It's too bad UA has had another unforeseeable operational issue on my return flight.","label":"negative"}
{"tweet_id":570115339515592704,"text":"@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag.","label":"negative"}
{"tweet_id":570115366023770112,"text":"@united Thanks for the lack of help and the canned response from the 1K desk!","label":"negative"}
{"tweet_id":570115532906569729,"text":"@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.","label":"positive"}
{"tweet_id":570115988714164225,"text":"@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.","label":"positive"}
{"tweet_id":570116329694310400,"text":"@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour.","label":"negative"}
{"tweet_id":570116487278501888,"text":"@AmericanAir you guys cancelled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks","label":"negative"}
{"tweet_id":570116595193810945,"text":"@AmericanAir we then had to deplane, and change planes.","label":"neutral"}
{"tweet_id":570119247982137344,"text":"@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..","label":"negative"}
{"tweet_id":570119444451745792,"text":"@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas.  Baggage was only checked to ORD.","label":"negative"}
{"tweet_id":570119457286328320,"text":"@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!","label":"negative"}
{"tweet_id":570119853312311296,"text":"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job.","label":"positive"}
{"tweet_id":570121135603486720,"text":"@united keep me updated. Let me know that the bags make the flight to j-burg","label":"neutral"}
{"tweet_id":570121276016234496,"text":"@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I \u00e2\ufffd\u00a4\u00ef\u00b8\ufffd these earrings!!","label":"negative"}
{"tweet_id":570121321192894464,"text":"@JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http:\/\/t.co\/J6Hb4JDvER cc: @BrianSumers","label":"neutral"}
{"tweet_id":570121361953202178,"text":"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...","label":"negative"}
{"tweet_id":570121673099190272,"text":"@AmericanAir cancelled flight from fresno then rebooked for LAX now flight cancelled again and its midnight with no more hotel available???","label":"negative"}
{"tweet_id":570121689503301632,"text":"@AmericanAir @emxlyy \"The wheel was broken when we got it. We swear.\"","label":"negative"}
{"tweet_id":570122183072092160,"text":"@AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service!","label":"negative"}
{"tweet_id":570122962726039552,"text":"@AmericanAir *does = doesn't","label":"negative"}
{"tweet_id":570123304498917377,"text":"@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight canceled. Terrible","label":"negative"}
{"tweet_id":570123495180410881,"text":"@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around","label":"negative"}
{"tweet_id":570123872168574976,"text":"@AmericanAir will not help us on the phone, at the gate or in checkin. I book travel for clients and cannot believe the lack of service","label":"negative"}
{"tweet_id":570126668922294272,"text":"@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer","label":"positive"}
{"tweet_id":570130746356211713,"text":"@AmericanAir TY! But, their site says \" Please note that we do not offer a print subscription service for American Way. ...\"","label":"negative"}
{"tweet_id":570132410588917760,"text":"@AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox","label":"neutral"}
{"tweet_id":570133607223840768,"text":"@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!","label":"positive"}
{"tweet_id":570133621870174209,"text":"@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible..","label":"negative"}
{"tweet_id":570135205123530752,"text":"@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude \u00f0\u0178\u02dc\u00a1\u00f0\u0178\u02dc\u00a1","label":"negative"}
{"tweet_id":570135557151580160,"text":"@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx","label":"neutral"}
{"tweet_id":570137063716216832,"text":"@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere","label":"negative"}
{"tweet_id":570137183442608128,"text":"@JetBlue sure is \u00f0\u0178\u2019\u2122","label":"positive"}
{"tweet_id":570138307767578625,"text":"@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no","label":"negative"}
{"tweet_id":570139364178530304,"text":"@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX","label":"negative"}
{"tweet_id":570139793608175616,"text":"@AmericanAir over the last year 50% of my flights have been delayed or cancelled.  I'm done with you.","label":"negative"}
{"tweet_id":570142263290011649,"text":"@united thank you. Been trying for two days to set this up.","label":"positive"}
{"tweet_id":570142278729076736,"text":"@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!","label":"negative"}
{"tweet_id":570142665246965760,"text":"@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-))","label":"positive"}
{"tweet_id":570144025451339776,"text":"@united how we looking on getting those bags to Lusaka","label":"negative"}
{"tweet_id":570145544078815232,"text":"@AmericanAir I was rebooked on a flight that was too late for my connection!","label":"negative"}
{"tweet_id":570146091141722112,"text":"@AmericanAir nothing, you have done enough.","label":"negative"}
{"tweet_id":570146348613406720,"text":"@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time\/money lost!","label":"negative"}
{"tweet_id":570146395593666560,"text":"@AmericanAir I tried when I landed, but there was no-one there.  I've emailed your customer service twice now who don't seem to care.","label":"negative"}
{"tweet_id":570151672070205440,"text":"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines","label":"negative"}
{"tweet_id":570151698489954304,"text":"@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome","label":"negative"}
{"tweet_id":570151703410053120,"text":"@USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible & not trying to take all my $.","label":"negative"}
{"tweet_id":570151995472027649,"text":"@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.","label":"negative"}
{"tweet_id":570153000079126528,"text":"@AmericanAir thanks for the canned reply.","label":"negative"}
{"tweet_id":570153610870456321,"text":"@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.","label":"negative"}
{"tweet_id":570156989541687296,"text":"@usairways  Thank you for allowing me to spend more money on vacation by buying things I already bought.","label":"negative"}
{"tweet_id":570157210183069696,"text":"@usairways My flight was canceled Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic","label":"negative"}
{"tweet_id":570159133795741696,"text":"@AmericanAir @Slacksoft_uk I saw an American 767 in old colours at @HeathrowAirport on Saturday! Was surprised to see!","label":"neutral"}
{"tweet_id":570159741441335296,"text":"@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.","label":"negative"}
{"tweet_id":570160277934747648,"text":"@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.","label":"positive"}
{"tweet_id":570160394494480384,"text":"@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....","label":"negative"}
{"tweet_id":570163259560452097,"text":"@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr","label":"negative"}
{"tweet_id":570163662100549634,"text":"@united I've filed the claim but have no way of calling for updates. Is there another way to do this?","label":"neutral"}
{"tweet_id":570164654061838336,"text":"@AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http:\/\/t.co\/DQnn0Rf1V8","label":"negative"}
{"tweet_id":570165459783450624,"text":"@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.","label":"negative"}
{"tweet_id":570166071640133632,"text":"@AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did.","label":"neutral"}
{"tweet_id":570169851156701185,"text":"@AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error","label":"negative"}
{"tweet_id":570172301163008000,"text":"@AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http:\/\/t.co\/XbKvcraOKn","label":"neutral"}
{"tweet_id":570172921102143488,"text":"@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago","label":"neutral"}
{"tweet_id":570173181727674368,"text":"@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine","label":"negative"}
{"tweet_id":570174713072369664,"text":"@JetBlue Flight 1447 (N351JB) \"JBLU\" arrives at @FlyTPA following flight from Westchester County Airport http:\/\/t.co\/xX2M2jxQep","label":"neutral"}
{"tweet_id":570174964856266752,"text":"@AmericanAir  oh no she left the counter and went downstairs.  Then she told Elise an agent that joined her not to come over to counter.","label":"negative"}
{"tweet_id":570175202807586816,"text":"@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out","label":"negative"}
{"tweet_id":570175461298475008,"text":"@AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances.","label":"negative"}
{"tweet_id":570175513035214848,"text":"@united did  bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines","label":"negative"}
{"tweet_id":570175669096882176,"text":"@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1\/2)","label":"negative"}
{"tweet_id":570175761468030977,"text":"@united to speak to a real person to get this resolved politely and efficiently. (2\/2)","label":"negative"}
{"tweet_id":570175764643094528,"text":"@AmericanAir needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http:\/\/t.co\/4MQFMxeBXt","label":"negative"}
{"tweet_id":570175858469515264,"text":"@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?","label":"negative"}
{"tweet_id":570176104541122561,"text":"@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues","label":"negative"}
{"tweet_id":570176998355701760,"text":"@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.","label":"positive"}
{"tweet_id":570177012360462336,"text":"@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in.","label":"negative"}
{"tweet_id":570177331358076929,"text":"@AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone","label":"negative"}
{"tweet_id":570177593250582528,"text":"@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???","label":"negative"}
{"tweet_id":570177697814425600,"text":"@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX","label":"negative"}
{"tweet_id":570177752973885440,"text":"@AmericanAir Super Spring Tides and \u00e2\u20ac\u0153Tide of The Century\u00e2\u20ac\ufffd Drawing tourists to French and U.K coasts:\nhttp:\/\/t.co\/gXdqORtsS0","label":"neutral"}
{"tweet_id":570178443167571968,"text":"Lol great answer.. \u00e2\u20ac\u0153@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":570178966725767168,"text":"@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline","label":"negative"}
{"tweet_id":570179236633432065,"text":"@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from...","label":"negative"}
{"tweet_id":570179455911481344,"text":"@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt","label":"negative"}
{"tweet_id":570179466716176384,"text":"@JetBlue haha. TY. Do you know what time that lane opens at Logan?","label":"positive"}
{"tweet_id":570179562174328832,"text":"@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care","label":"negative"}
{"tweet_id":570179813845147648,"text":"@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur","label":"negative"}
{"tweet_id":570181077861474304,"text":"@AmericanAir record number is BPDFPP.","label":"neutral"}
{"tweet_id":570181406787301378,"text":"@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!","label":"negative"}
{"tweet_id":570181464773562368,"text":"@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service","label":"negative"}
{"tweet_id":570181700036087809,"text":"@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel.  So until I get to DC argg","label":"negative"}
{"tweet_id":570181906492297216,"text":"@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather","label":"neutral"}
{"tweet_id":570182054987505664,"text":"@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......","label":"negative"}
{"tweet_id":570182972554371072,"text":"@AmericanAir I'm flying into DCA my bag is at IAD.  I am already late for my meetings at work.  I will call the number when I land \u00f0\u0178\u02dc\u00ad","label":"negative"}
{"tweet_id":570182980142022656,"text":"@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel","label":"negative"}
{"tweet_id":570183052401508352,"text":"@AmericanAir that's what is on my ticket and my confirmation email. Anything else?","label":"neutral"}
{"tweet_id":570183297759752192,"text":"@SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?","label":"neutral"}
{"tweet_id":570184234498805761,"text":"@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?","label":"negative"}
{"tweet_id":570184535507210241,"text":"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service","label":"positive"}
{"tweet_id":570185347453329409,"text":"@USAirways I am a UK citizen. Is there a UK number I could try?","label":"neutral"}
{"tweet_id":570185364746461184,"text":"@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.","label":"negative"}
{"tweet_id":570185687569469440,"text":"@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines","label":"negative"}
{"tweet_id":570186514178519041,"text":"@AmericanAir did that yesterday. On the phone with them now","label":"neutral"}
{"tweet_id":570186666276577280,"text":"@AmericanAir just need to know why it wasn't done like it was promised it would yesterday","label":"negative"}
{"tweet_id":570187080426397696,"text":"@united Why do I have to pay $ 17 for wifi with an international business ticket?  #pennypincher","label":"negative"}
{"tweet_id":570187432815013888,"text":"@southwestair cool shot of the moon and one of your fleet http:\/\/t.co\/kl9BAiMES6","label":"positive"}
{"tweet_id":570187686213918721,"text":"@AmericanAir so great AA1103 sitting for an hour first technical problems now what?","label":"negative"}
{"tweet_id":570187940221071360,"text":"@united thnx for the info","label":"positive"}
{"tweet_id":570188097305976832,"text":"@AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space.","label":"negative"}
{"tweet_id":570188115077259266,"text":"@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks","label":"negative"}
{"tweet_id":570188405541175297,"text":"@AmericanAir are you a bot? Haha always same lies from you!","label":"negative"}
{"tweet_id":570188684881821696,"text":"@united Booked a flight home over 7 months ago and requested seats together for my fianc\u00c3\u00a9e and I. We got 2 middle seats. UNACCEPTABLE. The","label":"negative"}
{"tweet_id":570188934564737024,"text":"@united checking to see why flight 3466 (atl-ord) got canceled?","label":"negative"}
{"tweet_id":570190092213465089,"text":"@SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip","label":"neutral"}
{"tweet_id":570190931321757696,"text":"@USAirways I've been on hold for 41min. Just trying to change my reservation.","label":"negative"}
{"tweet_id":570191286667513856,"text":"@AmericanAir there's a lot of talks and no doing. \nMIA-SFO on a 20+ year old plane #nonewplanes #old #shame http:\/\/t.co\/TwETPXUpPN","label":"negative"}
{"tweet_id":570191664628699136,"text":"@AmericanAir she has  the guy u served drinks 2  til he needed awheelchair to get off the plane is a more important then the assaulted women","label":"negative"}
{"tweet_id":570191763731841024,"text":"@AmericanAir is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http:\/\/t.co\/VAhdekVOKe","label":"positive"}
{"tweet_id":570192105752039427,"text":"@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?","label":"negative"}
{"tweet_id":570192366272970752,"text":"@USAirways flight 1946 out of clt this morning.  It's snowing here.  Should i head out to the airport?","label":"neutral"}
{"tweet_id":570192452486889473,"text":"@JetBlue now out of A gates and into main terminal @ DCA. @NATCA members keeping watch from ATCT. #avgeek http:\/\/t.co\/hPsiEaokwh","label":"neutral"}
{"tweet_id":570192546367975424,"text":"@AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful?","label":"negative"}
{"tweet_id":570192886689628160,"text":"@AmericanAir thanks! Flight 2160 today. Great crew!","label":"positive"}
{"tweet_id":570193599977148416,"text":"@AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all.","label":"negative"}
{"tweet_id":570193870769811456,"text":"@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.","label":"negative"}
{"tweet_id":570195799256072193,"text":"@AmericanAir I fly weekly with you and haven't seen one","label":"negative"}
{"tweet_id":570195827341312000,"text":"@SouthwestAir up at 4AM and arrive to find it already canceled. No options so miss my meeting. You might \"know\" but don't show it.","label":"negative"}
{"tweet_id":570195970610348032,"text":"@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me","label":"negative"}
{"tweet_id":570196007243395073,"text":"@AmericanAir thank you for the robotic and non helpful assistance.","label":"negative"}
{"tweet_id":570196428364111873,"text":"@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question","label":"negative"}
{"tweet_id":570196895383080960,"text":"@AmericanAir having trouble booking a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?","label":"negative"}
{"tweet_id":570197193254170624,"text":"@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5\/21 should be 5\/22 for 2 people","label":"negative"}
{"tweet_id":570197779290697728,"text":"@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?","label":"neutral"}
{"tweet_id":570197883716300800,"text":"@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head","label":"negative"}
{"tweet_id":570197979820224512,"text":"@SouthwestAir After multiple attempts, I was finally able to submit them late last night.","label":"negative"}
{"tweet_id":570198289376677888,"text":"@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound","label":"negative"}
{"tweet_id":570198409497288705,"text":"@JetBlue your customer service today was deplorable.  There were plenty of ways u could have gotten us on that flight. #badcustomerservice","label":"negative"}
{"tweet_id":570198506222194692,"text":"@JetBlue we were supposed to be Vieques by 3pm","label":"negative"}
{"tweet_id":570198744907567106,"text":"@AmericanAir Thank you.","label":"positive"}
{"tweet_id":570199267668676609,"text":"@AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401","label":"negative"}
{"tweet_id":570199572435185664,"text":"@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.","label":"negative"}
{"tweet_id":570199956704919552,"text":"@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me","label":"negative"}
{"tweet_id":570199974719455232,"text":"@AmericanAir really? That's it? Not even a \"we are looking into this to see what happened\/what we could do better next time\"","label":"negative"}
{"tweet_id":570200546679726082,"text":"@JetBlue why was Flight 1856 delayed to Buffalo ?  It\u00e2\u20ac\u2122s a direct flight and the plane is at the gate.","label":"negative"}
{"tweet_id":570200756827000832,"text":"@united I'm seeking to go 2 client. B\/c u cant get me there I need refund. I filled out form not confident it works if past is an indication","label":"negative"}
{"tweet_id":570201233220198400,"text":"@AmericanAir ...have you seen Blue? Go look it up :)","label":"positive"}
{"tweet_id":570201347414462464,"text":"@AmericanAir was hoping for 8A if possible, for some frozen views along the way!","label":"neutral"}
{"tweet_id":570201707621146624,"text":"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?","label":"negative"}
{"tweet_id":570202204281425920,"text":"@AmericanAir  Yes I do bit you don't follow me so I can't DM you","label":"neutral"}
{"tweet_id":570202730293100544,"text":"@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform.","label":"negative"}
{"tweet_id":570203218686423041,"text":"@united how does it get cancelled 10 hours before take off?","label":"negative"}
{"tweet_id":570203842542829568,"text":"@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems","label":"negative"}
{"tweet_id":570204435663581184,"text":"@AmericanAir great job TYR ground crew...now let's get this bird outta here!!!  Tell flight 3200 to wait on me...be there in 45 mikes!","label":"positive"}
{"tweet_id":570204649363341312,"text":"@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You","label":"negative"}
{"tweet_id":570204900375687168,"text":"@united I'm so frustrated and nervous because of this.","label":"negative"}
{"tweet_id":570205132094349312,"text":"@AmericanAir Thanks, have emailed them. How long should I expect for a response?","label":"positive"}
{"tweet_id":570205323992174592,"text":"@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call   Getting tired of typing little notes","label":"negative"}
{"tweet_id":570205370649604096,"text":"@USAirways 5203 and we're just sitting 20 feet from an open gate","label":"negative"}
{"tweet_id":570205880504815616,"text":"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?","label":"negative"}
{"tweet_id":570205917024628736,"text":"@AmericanAir excellent!  Love you guys!  If it is first class I'll hug ya'll!  See you shortly!","label":"positive"}
{"tweet_id":570206113783795713,"text":"@USAirways pretty sure we didn't actually take off at 7:10 http:\/\/t.co\/vuxf4r4Unu","label":"negative"}
{"tweet_id":570206560439308289,"text":"@SouthwestAir I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed","label":"neutral"}
{"tweet_id":570206562855329793,"text":"@AmericanAir fantastic thanks! Will try and tweet a photo of the view :)","label":"positive"}
{"tweet_id":570207643874123777,"text":"@SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna.","label":"negative"}
{"tweet_id":570208036314222592,"text":"@united thanks, just sent :)","label":"positive"}
{"tweet_id":570208115205021696,"text":"\u00e2\u20ac\u0153@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue\u00e2\u20ac\ufffd and now I'M feeling like a boss #jetbluefame","label":"positive"}
{"tweet_id":570208172289474560,"text":"@USAirways nope, they just announced we're headed back to the gate.","label":"negative"}
{"tweet_id":570208313163550721,"text":"@USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out","label":"negative"}
{"tweet_id":570208349339262976,"text":"@SouthwestAir when and why was flight 4471 from MSP canceled this AM?","label":"negative"}
{"tweet_id":570208640520622080,"text":"@USAirways why aren't you updating flight status\/delays?","label":"negative"}
{"tweet_id":570209266264449026,"text":"@AmericanAir Disappointing lack of kindness toward this person. The agent asked her counterparts \"why this person was talking to her\".","label":"negative"}
{"tweet_id":570209482090917888,"text":"@united Done and done","label":"neutral"}
{"tweet_id":570210145239592960,"text":"@united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know","label":"negative"}
{"tweet_id":570210392539934721,"text":"@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside.","label":"negative"}
{"tweet_id":570210970330669056,"text":"@united yep that's correct, I got an email at 12:30 am that the flight was cancelled, doesn't matter now flight into atl is delayed, thx","label":"negative"}
{"tweet_id":570211016308596736,"text":"@JetBlue hi friend! Question for you when you have a moment.","label":"neutral"}
{"tweet_id":570211313072238592,"text":"@united how about 3659 YUL-ORD?","label":"neutral"}
{"tweet_id":570211577087041536,"text":"@SouthwestAir no need, I know the status, you cancelled instead of delaying the flight.","label":"negative"}
{"tweet_id":570211592559685632,"text":"^CB how do you know? @SouthwestAir","label":"neutral"}
{"tweet_id":570211810038521856,"text":"@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago","label":"negative"}
{"tweet_id":570212050548461568,"text":"@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.","label":"negative"}
{"tweet_id":570212087223287809,"text":"@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!","label":"positive"}
{"tweet_id":570212118059995136,"text":"@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.","label":"positive"}
{"tweet_id":570212129313316864,"text":"@JetBlue I believe that the website said I could receive credit for upcoming flights since I canceled my last one. Is this true?","label":"neutral"}
{"tweet_id":570212246053220352,"text":"@united we were not given the option of using our United TravelBank in a recent booking! Any help in using or recouping these funds? Thanks!","label":"negative"}
{"tweet_id":570212491134930945,"text":"@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!","label":"negative"}
{"tweet_id":570212842206580736,"text":"@AmericanAir I lost my (basket) ballbag on your plane","label":"negative"}
{"tweet_id":570213186139525120,"text":"@AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.","label":"negative"}
{"tweet_id":570213389005414400,"text":"@SouthwestAir can you tell me why you cancelled the flight vs delay","label":"negative"}
{"tweet_id":570213762948567040,"text":"@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http:\/\/t.co\/MBcEhCSZX3 @CaribbeJan @islandexpert http:\/\/t.co\/2Zm4jkAlZl","label":"neutral"}
{"tweet_id":570213946348560388,"text":"@USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2\/23.  Horrible attitudes toward helping customers.","label":"negative"}
{"tweet_id":570214488739225601,"text":"@USAirways can you DM please in regards to update on lost bag please.","label":"negative"}
{"tweet_id":570214660638511104,"text":"@united private jet would have been cool! Do does not work. I'll try again","label":"positive"}
{"tweet_id":570214946815868929,"text":"@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.","label":"negative"}
{"tweet_id":570215234088116224,"text":"@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.","label":"negative"}
{"tweet_id":570215343530102784,"text":"@AmericanAir when will the merging of miles between you and @USAirways be complete? Wasn't it this month?","label":"neutral"}
{"tweet_id":570215359963406337,"text":"@united DM does not work what do I do?","label":"neutral"}
{"tweet_id":570215386102292480,"text":"@JetBlue I just DM'd you!","label":"negative"}
{"tweet_id":570215548589453313,"text":"@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?","label":"neutral"}
{"tweet_id":570215711416537088,"text":"@SouthwestAir I \"heart\" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations.","label":"negative"}
{"tweet_id":570216406119157761,"text":"@AmericanAir mission accomplished today, Thank you!","label":"positive"}
{"tweet_id":570216606057541632,"text":"@AmericanAir I\u00e2\u20ac\u2122m still waiting - this has been going on far too long. Is there someone I can speak to?","label":"negative"}
{"tweet_id":570216815105847296,"text":"@AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.","label":"neutral"}
{"tweet_id":570216960321044481,"text":"I'd like the 11c I originally tried for @AmericanAir - again, happy to pay the difference","label":"neutral"}
{"tweet_id":570217145428090880,"text":"@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?","label":"negative"}
{"tweet_id":570217425100148738,"text":"@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!","label":"positive"}
{"tweet_id":570217450874146818,"text":"@USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!","label":"negative"}
{"tweet_id":570217606025748480,"text":"@united not able to DM you my confirmation number","label":"negative"}
{"tweet_id":570217639584395264,"text":"@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.","label":"positive"}
{"tweet_id":570217760430493698,"text":"@JetBlue if you can get us on a flight to Vieques all will be good. Right now, not looking promising.","label":"negative"}
{"tweet_id":570217831557677057,"text":"@VirginAmerica do you miss me? Don't worry we'll be together very soon.","label":"neutral"}
{"tweet_id":570217918195220480,"text":"@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.","label":"positive"}
{"tweet_id":570218339118800896,"text":"@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.","label":"positive"}
{"tweet_id":570218532060835840,"text":"@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again.  Unknowledgeable staff.","label":"negative"}
{"tweet_id":570218794414673921,"text":"@AmericanAir You sent me a cheque today which can\u00e2\u20ac\u2122t be paid into a UK bank account. VERY annoying!","label":"negative"}
{"tweet_id":570218829546024960,"text":"@AmericanAir it's flight 5348","label":"neutral"}
{"tweet_id":570219379696148480,"text":"@AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!","label":"negative"}
{"tweet_id":570219877006503936,"text":"@AmericanAir flight BA1551 departing tomorrow (wednesday) - not cancelled but how can anyone make it to the airport in this weather?","label":"neutral"}
{"tweet_id":570219953741279232,"text":"@USAirways How do I add my TSA Pre number to an existing reservation?","label":"neutral"}
{"tweet_id":570219969717219328,"text":"@AmericanAir Thank you for being so responsive on Twitter. Truly impressive.","label":"positive"}
{"tweet_id":570220053142097920,"text":"@AmericanAir we're all being told by emergency services to stay home for the next 24-48 hours.","label":"neutral"}
{"tweet_id":570220154363232256,"text":"@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated","label":"negative"}
{"tweet_id":570220208037584896,"text":"@AmericanAir why thank you!! Yayayay!!","label":"positive"}
{"tweet_id":570220267462529024,"text":"@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci","label":"negative"}
{"tweet_id":570220817470115840,"text":"@SouthwestAir Thank you for the tip!","label":"positive"}
{"tweet_id":570220966284025857,"text":"@SouthwestAir why is customer relations still not open....in Texas?!","label":"negative"}
{"tweet_id":570220968435716097,"text":"@USAirways Waiting on my flight right now, thanks!!","label":"positive"}
{"tweet_id":570221178658418689,"text":"@JetBlue incredible PR team. \u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd\u00f0\u0178\u2018\ufffd","label":"positive"}
{"tweet_id":570221471844278273,"text":"\u00e2\u20ac\u0153@AmericanAir: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.\u00e2\u20ac\ufffd#NoXTraLegRoom #NoCoatCloset","label":"negative"}
{"tweet_id":570222239603273729,"text":"@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee","label":"negative"}
{"tweet_id":570222414400860160,"text":"@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW","label":"positive"}
{"tweet_id":570222481618948096,"text":"@USAirways seriously???  did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?","label":"negative"}
{"tweet_id":570222495145406465,"text":"@AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..","label":"negative"}
{"tweet_id":570222626712514560,"text":"@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at  JetBlue","label":"positive"}
{"tweet_id":570222998919225344,"text":"@AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.","label":"negative"}
{"tweet_id":570223576038686720,"text":"@AmericanAir my flight number is 3M 50","label":"neutral"}
{"tweet_id":570223851570909185,"text":"@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE.","label":"negative"}
{"tweet_id":570223944260849664,"text":"@USAirways should give me free baggage for this mess","label":"negative"}
{"tweet_id":570224015656284160,"text":"@AmericanAir Customer service provides no wiggle room to change flight without a $200 change fee. @southwest has always been accommodating.","label":"negative"}
{"tweet_id":570224421194964992,"text":"@AmericanAir thank you AA, this is how I always start my vacations http:\/\/t.co\/dzKc3auZU9","label":"positive"}
{"tweet_id":570224719011704832,"text":"@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!","label":"negative"}
{"tweet_id":570224727047872514,"text":"@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....","label":"negative"}
{"tweet_id":570224927602839552,"text":"@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220","label":"negative"}
{"tweet_id":570224942681206786,"text":"@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland","label":"negative"}
{"tweet_id":570225098189348864,"text":"@AmericanAir and is there a delay on our connection to pns?","label":"neutral"}
{"tweet_id":570225191458111489,"text":"@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice","label":"negative"}
{"tweet_id":570225396404359168,"text":"@JetBlue 's Once upon a sale that does not include BTV, as usual!  #jetbluehatesbtv","label":"negative"}
{"tweet_id":570225899964129281,"text":"@JetBlue sounds great! Thank you!! :)","label":"positive"}
{"tweet_id":570226080457449472,"text":"@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print","label":"negative"}
{"tweet_id":570226104839090176,"text":"@USAirways There is no rebooking the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???","label":"negative"}
{"tweet_id":570226164146397184,"text":"@united you have to follow me in order for me to DM...come on now","label":"negative"}
{"tweet_id":570226365410230272,"text":"@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem","label":"negative"}
{"tweet_id":570226414525542400,"text":"@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!","label":"negative"}
{"tweet_id":570226471941251072,"text":"@AmericanAir depends on the terminal, what' the best option? Arrive C, depart A. Breakfast burrito is what I'm craving.. Any update on 1119?","label":"neutral"}
{"tweet_id":570226695724244992,"text":"@AmericanAir As I already have a booked flight that I can't use & can't change w\/o a $200 fee, booking a different type of ticket...1\/2","label":"negative"}
{"tweet_id":570226757380530176,"text":"@AmericanAir ...2\/2 doesn't help me.","label":"negative"}
{"tweet_id":570227149682155520,"text":"@united yes please! Trying to get to POP- in Newark now....","label":"neutral"}
{"tweet_id":570227706140323840,"text":"@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http:\/\/t.co\/JGdu5us8Dz","label":"positive"}
{"tweet_id":570227911803998208,"text":"@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible.","label":"negative"}
{"tweet_id":570227917877354497,"text":"@AmericanAir although you have no control of the weather, you came through with a great customer service","label":"positive"}
{"tweet_id":570228446053470208,"text":"@united Could this email be resent as it doesnt appear to have arrived.","label":"negative"}
{"tweet_id":570228904469725184,"text":"@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http:\/\/t.co\/Vr9k180LaI","label":"positive"}
{"tweet_id":570229222662410240,"text":"@AmericanAir I'll be sticking with @southwest in the future. No change fees, first bag free, and stellar customer service.","label":"negative"}
{"tweet_id":570229420058918913,"text":"@SouthwestAir Thank you for taking good care of people with ALS! http:\/\/t.co\/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_","label":"positive"}
{"tweet_id":570229480821628928,"text":"@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.","label":"negative"}
{"tweet_id":570229557740969984,"text":"@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago.","label":"positive"}
{"tweet_id":570229813937463299,"text":"@JetBlue thanks to you customers like me stay loyal. From check in to landing.","label":"positive"}
{"tweet_id":570229842626478081,"text":"@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused","label":"negative"}
{"tweet_id":570230527032229889,"text":"@USAirways Your policy needs a serious revision for babies.  Fortunately I have choices and choose @Southwest from here on out.","label":"negative"}
{"tweet_id":570230559693078528,"text":"@AmericanAir no repair made to the water line. No potable water on board this flight. \"We will take off soon.\" Time for new planes MCI>DFW.","label":"negative"}
{"tweet_id":570230752476049408,"text":"@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http:\/\/t.co\/gXdqORtsS0","label":"neutral"}
{"tweet_id":570231750959329280,"text":"@JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.","label":"positive"}
{"tweet_id":570231786824994816,"text":"@USAirways Thanks again for ruiningmy vacation.  You all are the best for this.  Could not have done it without you.","label":"negative"}
{"tweet_id":570232487454113792,"text":"@AmericanAir is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul,BA for intra-EU)?","label":"neutral"}
{"tweet_id":570232533272567813,"text":"@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.","label":"negative"}
{"tweet_id":570232671353376769,"text":"@USAirways OK we are on DAY 11 trying to  book a flight for 4.  Ur system STILL says \"due to weather\u00e2\u20ac\u00a6.call back later\"  #outofbusiness ?","label":"negative"}
{"tweet_id":570232676491202561,"text":"@JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!","label":"neutral"}
{"tweet_id":570233306664591361,"text":"@JetBlue @JetBlueCheeps My friend bought a ticket last night for one of these routes from you, and it cost way more. Can you help?\u00e2\u20ac\ufffd","label":"neutral"}
{"tweet_id":570233809129467905,"text":"@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!","label":"negative"}
{"tweet_id":570233869212856320,"text":"@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)","label":"positive"}
{"tweet_id":570234327071629312,"text":"@AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject","label":"neutral"}
{"tweet_id":570234734942523393,"text":"@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.","label":"negative"}
{"tweet_id":570234996562112512,"text":"@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought","label":"negative"}
{"tweet_id":570235209783717889,"text":"@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land.","label":"negative"}
{"tweet_id":570235387009839104,"text":"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.","label":"negative"}
{"tweet_id":570235413224427520,"text":"@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.","label":"positive"}
{"tweet_id":570235609933078529,"text":"@USAirways - Good to know that your phone customer service is still impaired due to \"bad weather\" that was over a week ago #jetblueanyone?","label":"negative"}
{"tweet_id":570235676916117504,"text":"@USAirways another fiasco at National. Forever from jet to gate on 8:05am flight from RDU","label":"negative"}
{"tweet_id":570235698608869376,"text":"@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.","label":"negative"}
{"tweet_id":570236014238699521,"text":"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,","label":"negative"}
{"tweet_id":570236138603950080,"text":"@united but it's hard to stay upset at someone when they at least TRY to show remorse.","label":"negative"}
{"tweet_id":570236169310437376,"text":"@SouthwestAir @PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane?","label":"neutral"}
{"tweet_id":570236221575704576,"text":"@united I guess that's too much ask, huh?","label":"neutral"}
{"tweet_id":570236495367315456,"text":"@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.","label":"negative"}
{"tweet_id":570236587386122240,"text":"@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?","label":"negative"}
{"tweet_id":570237238631669763,"text":"@AmericanAir I am dealing with the rebooking agent in the Miami airport now","label":"neutral"}
{"tweet_id":570237453229019137,"text":"@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full","label":"negative"}
{"tweet_id":570237629775675392,"text":"@united bet you wont honour them, like mine ey","label":"neutral"}
{"tweet_id":570238052943208450,"text":"@AmericanAir Just got a call from baggage dept. \"...still looking for your property\". It's went missing 1\/28. PRERECORDED NO HUMAN SERVICE!!","label":"negative"}
{"tweet_id":570238126347714560,"text":"@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!","label":"negative"}
{"tweet_id":570238126611963905,"text":"@AmericanAir..still here. feet are freezing b\/c doors have been open. Flt time was 8:30.  We have fuel but now waiting for \"rampers\" #AA4285","label":"negative"}
{"tweet_id":570238577683996672,"text":"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper","label":"positive"}
{"tweet_id":570238782202470402,"text":"@AmericanAir great thank you","label":"positive"}
{"tweet_id":570238822157570048,"text":"@AmericanAir Is it possible to change the FF number on a passenger on a booking, it won't let me change it?","label":"negative"}
{"tweet_id":570239272575315969,"text":"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH","label":"positive"}
{"tweet_id":570239297456091136,"text":"@JetBlue just leave certain things to the kids.","label":"neutral"}
{"tweet_id":570239376283676672,"text":"@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?","label":"negative"}
{"tweet_id":570239463089000449,"text":"@AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather.","label":"positive"}
{"tweet_id":570239546673238017,"text":"@USAirways Been on hold for 40 minutes, calling because my flight is delayed.  This type of service in not acceptable.","label":"negative"}
{"tweet_id":570239688755302401,"text":"@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?","label":"negative"}
{"tweet_id":570239952975482881,"text":"@AmericanAir over 70 days  no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http:\/\/t.co\/9R9OmzQAVI","label":"negative"}
{"tweet_id":570239998383038464,"text":"@JetBlue  please start flying to Guyana soon","label":"neutral"}
{"tweet_id":570240043022991361,"text":"@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench.","label":"negative"}
{"tweet_id":570240246719381504,"text":"@AmericanAir No, had already waited an hour for it and wanted to get home.","label":"negative"}
{"tweet_id":570240336519258112,"text":"@AmericanAir I can DM it to you, if you follow me","label":"neutral"}
{"tweet_id":570240452588380161,"text":"@AmericanAir Is there lack of communication\/competition between the American and the Air by any chance?","label":"negative"}
{"tweet_id":570240524592017408,"text":"@AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&likely to be told we need more fuel.#cycle","label":"negative"}
{"tweet_id":570240625536323585,"text":"@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths","label":"negative"}
{"tweet_id":570240647678050304,"text":"@AmericanAir I'll DM you.","label":"neutral"}
{"tweet_id":570240764812378112,"text":"@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you \u00f0\u0178\u02dc\u201e","label":"positive"}
{"tweet_id":570240784357830659,"text":"@AmericanAir I picked the nonstop flight bc I had things to get to. Should\u00e2\u20ac\u2122ve taken diff route or airline I suppose!","label":"negative"}
{"tweet_id":570241050079420417,"text":"@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)","label":"neutral"}
{"tweet_id":570241070577139713,"text":"@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber.","label":"negative"}
{"tweet_id":570241221303468032,"text":"@AmericanAir my boss is :)","label":"positive"}
{"tweet_id":570241590758920192,"text":"@USAirways When you are deciding to wreck a vacation... is losing luggage from a canceled flight your \"go to\" maneuver?","label":"negative"}
{"tweet_id":570241830757007360,"text":"@united I received 1 bag last night, I am still missing the other one.","label":"negative"}
{"tweet_id":570242191685234688,"text":"@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.","label":"negative"}
{"tweet_id":570242205463359488,"text":"@AmericanAir Lets hope it stays that way.Big thanks to your ground\/outside crews all across the US the last month. Great FB post yesterday.","label":"positive"}
{"tweet_id":570242641264320512,"text":"@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone.","label":"negative"}
{"tweet_id":570242829294960640,"text":"@AmericanAir now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???","label":"negative"}
{"tweet_id":570243095482261504,"text":"@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm","label":"neutral"}
{"tweet_id":570243767585935360,"text":"@JetBlue Longing to look into the blue eyes. #firstlove","label":"positive"}
{"tweet_id":570244158591406080,"text":"@AmericanAir Hi guys.I have 2\/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider F\u00c3\u00aa-route as I have connect?","label":"neutral"}
{"tweet_id":570244388175130625,"text":"@AmericanAir the communications seems to be an issue too, no?","label":"negative"}
{"tweet_id":570244720229797889,"text":"Yes, and it gets disconnected due to the lack of WIFI strength \u00e2\u20ac\u0153@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?\u00e2\u20ac\ufffd","label":"negative"}
{"tweet_id":570244762785210368,"text":"@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?","label":"negative"}
{"tweet_id":570244910563110912,"text":"@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked","label":"negative"}
{"tweet_id":570244934634090496,"text":"@AmericanAir thanks for finally letting me get through to book my flight. Frustration  set in... #donedeal #talktoahuman","label":"negative"}
{"tweet_id":570244951914782721,"text":"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place","label":"positive"}
{"tweet_id":570245367607857153,"text":"@AmericanAir thanks for the update","label":"positive"}
{"tweet_id":570245402982785024,"text":"@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS","label":"negative"}
{"tweet_id":570245433466884096,"text":"@AmericanAir \nThank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW.","label":"neutral"}
{"tweet_id":570245555064074240,"text":"@united What's going on with your website? I'm booking three tickets today and I've been booted off the system umpteen times.","label":"negative"}
{"tweet_id":570245576815546368,"text":"@USAirways your CSR in PHL suck.   Flt 3883 gets cx'd,  i get rebooked to the next day?  On standby for 4011. Not hopeful.","label":"negative"}
{"tweet_id":570245656972894208,"text":"@SouthwestAir is there a resource to check delays\/cancellations out of Love Field? Flying out tomorrow am and stressed about weather! \u00e2\ufffd\u201e\u00ef\u00b8\ufffd","label":"neutral"}
{"tweet_id":570246108699627521,"text":"@AmericanAir Thanks for the quick response - it's appreciated!","label":"positive"}
{"tweet_id":570246294582771712,"text":"\u00e2\u20ac\u0153@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)\u00e2\u20ac\ufffd you know me too well \u00f0\u0178\u2019\u02dc","label":"positive"}
{"tweet_id":570246490473566208,"text":"@SouthwestAir Is there a way to receive a refund on a trip that was cancel online instead of calling? Your phone lines are super busy.","label":"negative"}
{"tweet_id":570246800247902208,"text":"@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO.","label":"negative"}
{"tweet_id":570246839225745408,"text":"@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats","label":"negative"}
{"tweet_id":570246895530078208,"text":"@AmericanAir and then wanted to change it to BA for Avios.","label":"neutral"}
{"tweet_id":570246963901427713,"text":"@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service","label":"negative"}
{"tweet_id":570247027117797376,"text":"@united it was credit from my last trip that never came in the mail!","label":"negative"}
{"tweet_id":570247428139569152,"text":"@united ua1673 still waiting! Supposed to depart 9:08","label":"negative"}
{"tweet_id":570247748286435328,"text":"@AmericanAir How are you going to compensate all of whose days\/plans have been ruined because of the AA3490 delay\/pending cancellation?","label":"negative"}
{"tweet_id":570247839563034624,"text":"@united is there an email address I can reach? Too long for a DM.","label":"neutral"}
{"tweet_id":570247850858147840,"text":"@AmericanAir Yes I am. 2495\/1170. RNO departure at 1229 on 2\/25 w\/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK","label":"negative"}
{"tweet_id":570248035369820162,"text":"@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed","label":"negative"}
{"tweet_id":570248044341374976,"text":"@SouthwestAir is America's largest airline by passengers carried! Wonder if this is b\/c they have a 'Customer Service Bible' #ANAmarketers","label":"neutral"}
{"tweet_id":570248162067107840,"text":"@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length.","label":"negative"}
{"tweet_id":570248591295557632,"text":"\u00e2\u20ac\u0153@JetBlue: Our fleet's on fleek. http:\/\/t.co\/b5ttno68xu\u00e2\u20ac\ufffd I just \u00f0\u0178\u2122\u02c6","label":"neutral"}
{"tweet_id":570248600623521793,"text":"@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice","label":"negative"}
{"tweet_id":570248695670841344,"text":"@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh","label":"negative"}
{"tweet_id":570248954572619776,"text":"@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive","label":"negative"}
{"tweet_id":570249102404923392,"text":"@VirginAmerica status match program.  I applied and it's been three weeks.  Called and emailed with no response.","label":"negative"}
{"tweet_id":570249159179145216,"text":"@AmericanAir now I understand!!","label":"neutral"}
{"tweet_id":570249204767055872,"text":"@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery!  Shame on me this time!","label":"negative"}
{"tweet_id":570249435029970945,"text":"@AmericanAir do you offer group pricing discounts by any chance?","label":"neutral"}
{"tweet_id":570249440176570368,"text":"@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint","label":"positive"}
{"tweet_id":570249680535339009,"text":"@united Thank you.","label":"neutral"}
{"tweet_id":570249806540451843,"text":"@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!","label":"negative"}
{"tweet_id":570249871107723264,"text":"@united Airline trouble this winter & not getting good customer service? contact http:\/\/t.co\/aQjn4HwNaC  we negotiate resolutions for You!","label":"neutral"}
{"tweet_id":570250236402094080,"text":"@AmericanAir \nCan you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks","label":"negative"}
{"tweet_id":570250252382416896,"text":"@SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science  #ANAmarketers","label":"neutral"}
{"tweet_id":570250371110539264,"text":"@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day","label":"negative"}
{"tweet_id":570250470289068032,"text":"@AmericanAir stop sending me back to \"customer relations \"I have hand written a letter to them, send in a letter, called them, no help!!","label":"negative"}
{"tweet_id":570250566573674496,"text":"@AmericanAir have your experts seen this? this is right at RDU airport. http:\/\/t.co\/mPliO6DYgn","label":"neutral"}
{"tweet_id":570250617379168256,"text":"@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay","label":"negative"}
{"tweet_id":570250780252504064,"text":"@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......","label":"negative"}
{"tweet_id":570250940290342914,"text":"@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found","label":"negative"}
{"tweet_id":570250945281589248,"text":"@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin\/out and Marriott phone CS not helpful.","label":"negative"}
{"tweet_id":570251472203587584,"text":"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.","label":"positive"}
{"tweet_id":570251549219393536,"text":"@united crashed trying to check in.","label":"negative"}
{"tweet_id":570252044528959488,"text":"@JetBlue Airline trouble this winter & not getting good customer service? contact http:\/\/t.co\/aQjn4HwNaC  we negotiate resolutions for You!","label":"neutral"}
{"tweet_id":570252431113760768,"text":"@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http:\/\/t.co\/Ib8kyjBCJM","label":"negative"}
{"tweet_id":570252614320783361,"text":"@AmericanAir I need an answer why we can't get into Wichita Falls.","label":"negative"}
{"tweet_id":570252802611679232,"text":"@SouthwestAir Airline trouble & not getting satisfactory customer service? contact http:\/\/t.co\/aQjn4HwNaC  we negotiate resolutions for You!","label":"neutral"}
{"tweet_id":570252965392592896,"text":"@united despite my bag not making it to Newark good informative email tracking updates help!","label":"positive"}
{"tweet_id":570253196213383168,"text":"@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.","label":"negative"}
{"tweet_id":570253313368698883,"text":"@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625","label":"negative"}
{"tweet_id":570253865066602497,"text":"@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me","label":"negative"}
{"tweet_id":570253919697244160,"text":"@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.","label":"negative"}
{"tweet_id":570253932880007168,"text":"@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?","label":"negative"}
{"tweet_id":570254322694557696,"text":"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!\n\nhttp:\/\/t.co\/wDyEkVB1Ze","label":"negative"}
{"tweet_id":570254368538173440,"text":"@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys","label":"negative"}
{"tweet_id":570254579578720256,"text":"@AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles","label":"neutral"}
{"tweet_id":570254721140850689,"text":"@AmericanAir I'd love to take my seat, but it appears as though someone already has.  #disappointed #upgrademe #wtf http:\/\/t.co\/9Gx5mMmubb","label":"negative"}
{"tweet_id":570255256589766656,"text":"@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers","label":"positive"}
{"tweet_id":570255773651099648,"text":"@AmericanAir well have all day and all the time in the world","label":"positive"}
{"tweet_id":570255853296746496,"text":"@AmericanAir if I've booked an AA award on USAir metal, and space opens up on AA metal, can I change to the AA flight without fees?","label":"neutral"}
{"tweet_id":570256052966395906,"text":"@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?","label":"negative"}
{"tweet_id":570256300556165122,"text":"@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta?","label":"negative"}
{"tweet_id":570257258275164160,"text":"@AmericanAir Flight 2559 it's been delayed every hour since 8:55 am.","label":"negative"}
{"tweet_id":570257317859610624,"text":"@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash","label":"negative"}
{"tweet_id":570257377460514816,"text":"@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued)","label":"negative"}
{"tweet_id":570257563003920384,"text":"@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!","label":"negative"}
{"tweet_id":570257631778107392,"text":"@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook","label":"negative"}
{"tweet_id":570257660123193345,"text":"@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?","label":"negative"}
{"tweet_id":570257719334187008,"text":"@SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport.","label":"neutral"}
{"tweet_id":570258040609337344,"text":"@AmericanAir um. down south has snow too #ATL","label":"neutral"}
{"tweet_id":570258141599928321,"text":"@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr","label":"neutral"}
{"tweet_id":570258435448688641,"text":"@USAirways I've been on hold to rebook a canceled flight for over two hours. I know weather has a huge impact, but you should anticipate.","label":"negative"}
{"tweet_id":570258457804189696,"text":"@AmericanAir It's been 3 weeks and no reply from customer relations yet.  Running out of time, please help.  request: 1-2888155964    thanks","label":"negative"}
{"tweet_id":570258476695302144,"text":"@united thank you !","label":"neutral"}
{"tweet_id":570258656383639553,"text":"@AmericanAir second pic from CDG?","label":"neutral"}
{"tweet_id":570258946860171264,"text":"@usairways Is it possible to cancel my reservation online?","label":"neutral"}
{"tweet_id":570259311315836928,"text":"@united for the record- Rozana at Newark was lovely and helpful. #choosekind","label":"positive"}
{"tweet_id":570259420287868928,"text":"@VirginAmerica I love the hipster innovation. You are a feel good brand.","label":"positive"}
{"tweet_id":570259502685151232,"text":"@AmericanAir if I could fly an md80\/dc10 I would be so happy I live that plane so much md80 is love md80 is life.","label":"positive"}
{"tweet_id":570259540697948162,"text":"@AmericanAir \nI still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?","label":"positive"}
{"tweet_id":570259632557395968,"text":"@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.","label":"negative"}
{"tweet_id":570259700937134080,"text":"\u00e2\u20ac\u0153@AmericanAir: Bet these birds wish they'd flown south for the #winter... http:\/\/t.co\/tY9C0Gae2o\u00e2\u20ac\ufffd Lol","label":"neutral"}
{"tweet_id":570260383862108160,"text":"@united What is your phone number. I can't find who to call about a flight reservation.","label":"negative"}
{"tweet_id":570260735294607360,"text":"@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold\/Sapphire","label":"negative"}
{"tweet_id":570261193685749760,"text":"@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept","label":"negative"}
{"tweet_id":570261289420898305,"text":"@SouthwestAir and thx for not responding","label":"negative"}
{"tweet_id":570261359377698817,"text":"@AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience & give another try would like to speak directly","label":"neutral"}
{"tweet_id":570261514340474880,"text":"@SouthwestAir  on hold with customer service; you may be quicker.  I rebooked trip for a lower fare.  Where did the difference in $ go?","label":"negative"}
{"tweet_id":570262096094498816,"text":"@AmericanAir  we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern","label":"negative"}
{"tweet_id":570262424038699008,"text":"@united I just sent an email to Customer Care, telling them I may have to break up with you \u00f0\u0178\u02dc\u00a2. I sincerely hope they can help me!!","label":"negative"}
{"tweet_id":570262460395098112,"text":"@SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3\/27-4\/2","label":"neutral"}
{"tweet_id":570262676481421312,"text":"@USAirways 2day: no coffee & 1 working toilet.  Then I read domestic airlines whining re: foreign competition.  Coincidence?  No  #openskies","label":"negative"}
{"tweet_id":570262977947013120,"text":"@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL  and PHL to Israel?","label":"neutral"}
{"tweet_id":570263130141564929,"text":"@SouthwestAir can you please make sense of the companion promo? How to we set it up?","label":"neutral"}
{"tweet_id":570263313306615810,"text":"@AmericanAir When booking an int'l flight online, do I have to provide a passport number when booking or just when I arrive at airport?","label":"neutral"}
{"tweet_id":570263827033432064,"text":"@AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status","label":"neutral"}
{"tweet_id":570263871526559745,"text":"@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and...","label":"negative"}
{"tweet_id":570263872004874240,"text":"@united the os isn't controlled by me but rather @VerizonWireless .  App is new.","label":"neutral"}
{"tweet_id":570264153559949313,"text":"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.","label":"positive"}
{"tweet_id":570264159687806976,"text":"@AmericanAir the flight is not going to make the connection to #MEX #AA2444","label":"negative"}
{"tweet_id":570264179216510976,"text":"@AmericanAir You're right. Someone is up to something...","label":"neutral"}
{"tweet_id":570264292169162752,"text":"@SouthwestAir Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http:\/\/t.co\/igSVzvrbbN","label":"neutral"}
{"tweet_id":570264306350227456,"text":"@usairways Ok thank you\u00e2\u20ac\u00a6I call from Spain to US for seating assistance!","label":"negative"}
{"tweet_id":570264316743544832,"text":"@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED","label":"negative"}
{"tweet_id":570264481772777472,"text":"@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?","label":"negative"}
{"tweet_id":570264740817010689,"text":"@AmericanAir @dfwairport Guys, let it go. http:\/\/t.co\/vOxcghciJi","label":"positive"}
{"tweet_id":570264856223330304,"text":"@SouthwestAir do you know that your lost baggage portal http:\/\/t.co\/hUcLXluV5h doesn't work on mobile? It's a 404 http:\/\/t.co\/O4ZR27Qpcr","label":"negative"}
{"tweet_id":570264948548313088,"text":"@AmericanAir @dfwairport you 2 together are the best part of flying!","label":"positive"}
{"tweet_id":570265300685488129,"text":"@AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest.","label":"negative"}
{"tweet_id":570265542025719808,"text":"@united mobile apps need construction from the ground up for each OS category.  It's expensive to get right .","label":"negative"}
{"tweet_id":570265596220166144,"text":"@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.","label":"negative"}
{"tweet_id":570265811623002112,"text":"@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.","label":"negative"}
{"tweet_id":570266233003741184,"text":"@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx","label":"neutral"}
{"tweet_id":570266460003508225,"text":"@AmericanAir \nNot giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????","label":"negative"}
{"tweet_id":570267066919313408,"text":"@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!","label":"negative"}
{"tweet_id":570267215720800256,"text":"@JetBlue Come on and provide service from Destin- Fort Walton Beach Airport","label":"neutral"}
{"tweet_id":570267241046020096,"text":"@AmericanAir Nice to read it! Thank you very much!","label":"positive"}
{"tweet_id":570267287883616256,"text":"@AmericanAir change fee = same price of new ticket... Not logical","label":"negative"}
{"tweet_id":570267544906555393,"text":"@JetBlue are @AskAmex Amex Plat holders provided access or a credit in the Airspace Lounge in JKF?","label":"neutral"}
{"tweet_id":570267592478191617,"text":"@americanair I sure do. I'm running version 3.10.0","label":"neutral"}
{"tweet_id":570267608773054464,"text":"@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.","label":"negative"}
{"tweet_id":570267902726803456,"text":"@AmericanAir The issue is the lack of consideration of an announcement made so late when the gate agent had been there for over an hour.","label":"negative"}
{"tweet_id":570267956648792064,"text":"@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.","label":"positive"}
{"tweet_id":570268326250745856,"text":"@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was canceled. Can you help me?","label":"negative"}
{"tweet_id":570268420140244992,"text":"@AmericanAir 4th flight rebooked to is NOT canceled! Woo-hoo. Going to make it to @LaGuardiaAir","label":"negative"}
{"tweet_id":570268646544510976,"text":"@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care","label":"negative"}
{"tweet_id":570268875872473088,"text":"@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.","label":"positive"}
{"tweet_id":570269035998408704,"text":"@united as a 1k, I'm always hoping for improvement.","label":"negative"}
{"tweet_id":570269103648350208,"text":"@united @getmeontop 7 WEEKS LATER AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!","label":"negative"}
{"tweet_id":570269172774649856,"text":"@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!","label":"negative"}
{"tweet_id":570269272502607873,"text":"@USAirways trying to use chairman upgrade cert for flt 740 on 2\/26\/14 but being told not an option with 10 open seats? How? Thanks","label":"negative"}
{"tweet_id":570269280748441601,"text":"@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.","label":"negative"}
{"tweet_id":570270039737274369,"text":"\u00e2\u20ac\u0153@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!\u00e2\u20ac\ufffd Yup! New beanie http:\/\/t.co\/AnEqXZR4bp","label":"positive"}
{"tweet_id":570270216694968320,"text":"@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?","label":"negative"}
{"tweet_id":570270630660218881,"text":"@USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?","label":"neutral"}
{"tweet_id":570270776370311168,"text":"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, \"NO.\"","label":"negative"}
{"tweet_id":570270777121103872,"text":"@AmericanAir another day another grievance with this airline. No customer service","label":"negative"}
{"tweet_id":570270818539839488,"text":"@SouthwestAir done","label":"neutral"}
{"tweet_id":570270848201797632,"text":"@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch","label":"negative"}
{"tweet_id":570270918095695872,"text":"@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.","label":"negative"}
{"tweet_id":570271064141352960,"text":"@united I flew United last month and the experience was AWESOME!","label":"positive"}
{"tweet_id":570271138464419840,"text":"@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL","label":"negative"}
{"tweet_id":570271248640401409,"text":"@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again.","label":"negative"}
{"tweet_id":570271479616573440,"text":"@AmericanAir @beantownmatty Sounds like a date!","label":"positive"}
{"tweet_id":570271574462369793,"text":"@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx","label":"positive"}
{"tweet_id":570271792314617857,"text":"@united ZCC82U cancel flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.","label":"negative"}
{"tweet_id":570271846718775296,"text":"@united once he found out we had a problem he avoided me like the plague. Was told \"we can't find a supervisor.\"","label":"negative"}
{"tweet_id":570271896887017472,"text":"@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out","label":"neutral"}
{"tweet_id":570271904508092416,"text":"Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.","label":"positive"}
{"tweet_id":570272018840428544,"text":"@AmericanAir I thought all those planes were retired? #MD80","label":"neutral"}
{"tweet_id":570272172679282688,"text":"@AmericanAir You cancel my flight and there\u00e2\u20ac\u2122s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta","label":"negative"}
{"tweet_id":570272186419847168,"text":"@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?","label":"neutral"}
{"tweet_id":570272309434564608,"text":".@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home.","label":"negative"}
{"tweet_id":570272406570442752,"text":"@united 6533 ORD to DCA","label":"neutral"}
{"tweet_id":570272714205863936,"text":"@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.","label":"negative"}
{"tweet_id":570272778840104960,"text":"@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.","label":"negative"}
{"tweet_id":570272880556011520,"text":"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier","label":"positive"}
{"tweet_id":570272997052805120,"text":"@united No. Denver said they don't handle baggage that made it to Colo. Springs.  They gave me an 800 number to call. No help there either.","label":"negative"}
{"tweet_id":570273378403102720,"text":"@JetBlue flight 462 to Boston delayed due to weather in Tampa?","label":"neutral"}
{"tweet_id":570273819287531520,"text":"@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)","label":"positive"}
{"tweet_id":570274057729519617,"text":"@USAirways is there a phone number or email address to customer service?","label":"neutral"}
{"tweet_id":570274148364242947,"text":"@AmericanAir thanks!","label":"positive"}
{"tweet_id":570274302118858752,"text":"@USAirways - First impressions are hard to reverse.  A horrible first experience with you.  Will never fly with you again!!!","label":"negative"}
{"tweet_id":570274362936266752,"text":"@SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http:\/\/t.co\/qwFMoQ0dQl http:\/\/t.co\/kbb0B5FxMK #TheMenOfBusiness","label":"neutral"}
{"tweet_id":570274417546113025,"text":"@USAirways I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage, was told plane left to call 800#","label":"neutral"}
{"tweet_id":570274815736549376,"text":"@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, \"Unable to price\". Please help!","label":"negative"}
{"tweet_id":570275106724782080,"text":"@USAirways - 800# referred me back to baggage services but I left the airport. I was on seat 17A","label":"negative"}
{"tweet_id":570275140157640704,"text":"@United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome","label":"negative"}
{"tweet_id":570275218515726337,"text":"@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again later. No way to do this online?","label":"negative"}
{"tweet_id":570275248052039680,"text":"@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...","label":"negative"}
{"tweet_id":570275384714862592,"text":"@AmericanAir I know. Just a little cold weather humor. :)","label":"neutral"}
{"tweet_id":570275450200711168,"text":"@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?","label":"neutral"}
{"tweet_id":570275536406253568,"text":"@AmericanAir origin\/destination\/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.","label":"neutral"}
{"tweet_id":570275632518733825,"text":"@AmericanAir my key point of confusion is whether I can make this change even though the initial booking was on US Airways metal?","label":"neutral"}
{"tweet_id":570275726483542016,"text":"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.","label":"neutral"}
{"tweet_id":570275944012783616,"text":"@AmericanAir can u help rebook passenger via Twitter\/DM.  Been on hold for 1.5 hours. Thanks!","label":"negative"}
{"tweet_id":570275970046775297,"text":"@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.","label":"negative"}
{"tweet_id":570276018751016960,"text":"@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec","label":"negative"}
{"tweet_id":570276245960835073,"text":"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?","label":"negative"}
{"tweet_id":570276434763128833,"text":"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy.","label":"negative"}
{"tweet_id":570276439829774336,"text":"@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have \"planned better.\"","label":"negative"}
{"tweet_id":570276440874323968,"text":"@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?","label":"negative"}
{"tweet_id":570276681551732736,"text":"@USAirways I don't want your sympathy I want someone to make an effort to find my bag","label":"negative"}
{"tweet_id":570276787063816192,"text":"@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?","label":"positive"}
{"tweet_id":570276843812732928,"text":"@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!","label":"positive"}
{"tweet_id":570276878788861953,"text":"@USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found.","label":"negative"}
{"tweet_id":570277054635057153,"text":"@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting \"We are not able to sign you in\" msg.","label":"negative"}
{"tweet_id":570277418642120704,"text":"@united When will email address\/username sign-on be available? It's been a while.","label":"negative"}
{"tweet_id":570277612389412864,"text":"@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail","label":"negative"}
{"tweet_id":570277667519332353,"text":"@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable","label":"negative"}
{"tweet_id":570277724385734656,"text":"@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo","label":"positive"}
{"tweet_id":570277811795001344,"text":"@JetBlue your wifi is a lie and i hate you","label":"negative"}
{"tweet_id":570278202897276928,"text":"@USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w\/ my voucher.","label":"negative"}
{"tweet_id":570278432417972224,"text":".@USAirways It was this saturday during all the snow in the DC area.  Excited the flight was not cancelled but sad he went missing.","label":"negative"}
{"tweet_id":570278644918194176,"text":"@AmericanAir flight 65 delayed over 4 hours on 2\/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice","label":"negative"}
{"tweet_id":570278803399798784,"text":"@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings","label":"negative"}
{"tweet_id":570278869133107201,"text":"@AmericanAir my flight 386 to Dallas from Jacksonville fl has been cancelled. No one has notified me. What's going on?","label":"negative"}
{"tweet_id":570279036582109184,"text":"@AmericanAir awesome. Thanks!","label":"positive"}
{"tweet_id":570279220502511617,"text":"@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing cancelled. What is going on?  Am I rebooked on another flight?","label":"negative"}
{"tweet_id":570279442750291969,"text":"@SouthwestAir \"Airport snow removal method #22..\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/7poFSXOjSY","label":"positive"}
{"tweet_id":570279653337927680,"text":"@AmericanAir \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/oUmC1LrXDN","label":"positive"}
{"tweet_id":570279720937529345,"text":"@united \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/9v8tMUsJvU","label":"positive"}
{"tweet_id":570279787287093248,"text":"@JetBlue it's poop and barely works","label":"negative"}
{"tweet_id":570280008557547520,"text":"@JetBlue I did see that! Working on picking up a trip or two as we type.","label":"positive"}
{"tweet_id":570280225625362432,"text":"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Sunday and Monday, no whammie today!","label":"negative"}
{"tweet_id":570280436796166144,"text":"@USAirways Forget reservations. Thank you to the great leadership at your company, I've canceled my flight. Once again, thank you.","label":"negative"}
{"tweet_id":570280637946421249,"text":"@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams","label":"negative"}
{"tweet_id":570280653389996034,"text":"@USAirways how can a person go from number one on a standby list to number twelve in three hours?  Should I be super platinum diamond status","label":"negative"}
{"tweet_id":570280737951375360,"text":"@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.","label":"negative"}
{"tweet_id":570280755085090816,"text":"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...","label":"positive"}
{"tweet_id":570280755252895745,"text":"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.","label":"negative"}
{"tweet_id":570280776849346561,"text":"@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter","label":"negative"}
{"tweet_id":570280782373228544,"text":"@JetBlue Stop trying to make #fleek happen! #PointsMe","label":"neutral"}
{"tweet_id":570280800244994048,"text":"@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA  #9NEWSBusiness http:\/\/t.co\/o3WlaInImY","label":"positive"}
{"tweet_id":570280852791422976,"text":"@USAirways where is your email address? Its not on this page: http:\/\/t.co\/5cwH1yfOow","label":"neutral"}
{"tweet_id":570281010606120960,"text":"@AmericanAir \nIt's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.","label":"negative"}
{"tweet_id":570281232287731712,"text":"@USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again.","label":"negative"}
{"tweet_id":570281275216367616,"text":"@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.","label":"positive"}
{"tweet_id":570281470507352064,"text":"@AmericanAir pretty lame response to a two paged single spaced letter http:\/\/t.co\/aCebo6ELPa","label":"negative"}
{"tweet_id":570281731510571009,"text":"@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!","label":"negative"}
{"tweet_id":570281854139572225,"text":"@AmericanAir don't worry you won't steal my money again","label":"negative"}
{"tweet_id":570281958556610560,"text":"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again.","label":"negative"}
{"tweet_id":570282087065919488,"text":"@united thanks again for your concern. I will contact customer care upon our return from Australia.","label":"neutral"}
{"tweet_id":570282089863626752,"text":"@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child","label":"negative"}
{"tweet_id":570282347267895296,"text":"@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!","label":"negative"}
{"tweet_id":570282469791911936,"text":"@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http:\/\/t.co\/0HXLNvZknP","label":"neutral"}
{"tweet_id":570283248301043712,"text":"@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?","label":"negative"}
{"tweet_id":570283254743506944,"text":"@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed","label":"negative"}
{"tweet_id":570283309093113856,"text":"@americanair Yes to the iOS. I'm running iOS 8.1.3","label":"neutral"}
{"tweet_id":570283571941924864,"text":"@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad","label":"negative"}
{"tweet_id":570283712409051136,"text":"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.","label":"positive"}
{"tweet_id":570283824040382464,"text":"@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http:\/\/t.co\/mRfBjtePef","label":"positive"}
{"tweet_id":570283851018317824,"text":"@AmericanAir cost me over 200 dollars because flight was cancelled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take","label":"negative"}
{"tweet_id":570284308210032640,"text":"@AmericanAir Its not that I wasn't offered \"perks\" by @USAirways.  I ASKED and was told, \"NO.\" #thenewamerican","label":"negative"}
{"tweet_id":570284312697765888,"text":"@united Kewl. Will also let them know the overhead bin over my row was \"Inop\". I love a good abbreve.","label":"neutral"}
{"tweet_id":570284855163883520,"text":"@USAirways 59 minutes now. Nice customer service you got going on.","label":"negative"}
{"tweet_id":570284934771974144,"text":"@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer","label":"negative"}
{"tweet_id":570285070184898561,"text":"@USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http:\/\/t.co\/cHGy5yrVka","label":"negative"}
{"tweet_id":570285115655348226,"text":"@united i DMed you the details","label":"neutral"}
{"tweet_id":570285320085880832,"text":"@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy","label":"negative"}
{"tweet_id":570285537833168896,"text":"@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations","label":"neutral"}
{"tweet_id":570285578563891200,"text":"@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?","label":"neutral"}
{"tweet_id":570285610176532480,"text":"@united that's right- with an overnight Miami.","label":"neutral"}
{"tweet_id":570285904809598977,"text":"@VirginAmerica Thanks!","label":"positive"}
{"tweet_id":570285979753443328,"text":"@SouthwestAir sent!","label":"neutral"}
{"tweet_id":570286345454800896,"text":"@USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround","label":"negative"}
{"tweet_id":570286565894828032,"text":"@united also during the run I was instructed to do, I shattered my computer. http:\/\/t.co\/oAflfr7WXB","label":"negative"}
{"tweet_id":570286882623369217,"text":"@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice","label":"negative"}
{"tweet_id":570286924277030912,"text":"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...","label":"negative"}
{"tweet_id":570287238145290240,"text":"@SouthwestAir sure, please follow me so I can do so?","label":"neutral"}
{"tweet_id":570287303681294337,"text":"@JetBlue I'm not sure if you can do anything to help me with that, but if you can that'd be great.","label":"neutral"}
{"tweet_id":570287408438120448,"text":"@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http:\/\/t.co\/ahlXHhKiyn","label":"positive"}
{"tweet_id":570287513874669568,"text":"@SouthwestAir thx but I'll be expecting a credit for this leg.","label":"negative"}
{"tweet_id":570287638084763648,"text":"@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed","label":"negative"}
{"tweet_id":570287651137445888,"text":"@SouthwestAir  got my bags 35 hours later and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience.","label":"negative"}
{"tweet_id":570287704728084480,"text":"@JetBlue flight 117. proud to fly Jet Blue!","label":"positive"}
{"tweet_id":570287747643998208,"text":"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.","label":"negative"}
{"tweet_id":570287886135918593,"text":"@JetBlue flying w\/ infant for the 1st time, can I bring a canister of powder formula for a carry on and\/or use my plastic formula divider?","label":"neutral"}
{"tweet_id":570288167242375168,"text":"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful","label":"negative"}
{"tweet_id":570288282413633536,"text":"@AmericanAir\n Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.","label":"negative"}
{"tweet_id":570288349392605186,"text":"@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy","label":"negative"}
{"tweet_id":570288445156941824,"text":"@USAirways How do I get a receipt for a change fee when I originally booked with miles?","label":"neutral"}
{"tweet_id":570288667790594048,"text":"@USAirways after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough.","label":"negative"}
{"tweet_id":570288799860846592,"text":"@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having","label":"negative"}
{"tweet_id":570288809532891137,"text":"@AmericanAir \u00e2\u20ac\u0153Inconvenient\u00e2\u20ac\ufffd is such a convenient word.","label":"negative"}
{"tweet_id":570288841447366658,"text":"@SouthwestAir oh, is it only in Atlanta?","label":"neutral"}
{"tweet_id":570288961064710145,"text":"@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree","label":"negative"}
{"tweet_id":570288981847502850,"text":"@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!","label":"negative"}
{"tweet_id":570289080090689536,"text":"@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up","label":"positive"}
{"tweet_id":570289473898082305,"text":"@USAirways Why can't I check in online for a flight tomorrow am?","label":"negative"}
{"tweet_id":570289518194126849,"text":"@JetBlue great.","label":"positive"}
{"tweet_id":570289532953874432,"text":"@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?","label":"neutral"}
{"tweet_id":570289587794407425,"text":"@JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again.","label":"negative"}
{"tweet_id":570289777184002048,"text":"@united See? We were told repeatedly that the pilot was late and kept getting later.  After we boarded, there was a defibrillator issue.","label":"negative"}
{"tweet_id":570290034009636865,"text":"@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement","label":"neutral"}
{"tweet_id":570290334158225408,"text":"@AmericanAir thank you for the confirmation.","label":"positive"}
{"tweet_id":570290337169739776,"text":"@AmericanAir I need a flight out tonight. Isn't there anything else?","label":"negative"}
{"tweet_id":570290421336813568,"text":"@USAirways thank you!!","label":"positive"}
{"tweet_id":570290552169734144,"text":"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same","label":"neutral"}
{"tweet_id":570291066466897921,"text":"@JetBlue Not for the dates or destination I'm headed \u00f0\u0178\u02dc\u201d","label":"neutral"}
{"tweet_id":570291091204919297,"text":"@USAirways that is certainly not the impression she's under.","label":"neutral"}
{"tweet_id":570291157340704769,"text":"@AmericanAir thanks so much!","label":"positive"}
{"tweet_id":570291492545298432,"text":"@united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.","label":"neutral"}
{"tweet_id":570291817087930369,"text":"@JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th.","label":"neutral"}
{"tweet_id":570291866530398208,"text":"@united and what am I suppose to do with that number?","label":"neutral"}
{"tweet_id":570292174044200963,"text":"@JetBlue canceled my flight. Went with another airline 2 leave 2day. They canceled also. Called JetBlue & got same flight but now $250 more\u00f0\u0178\u2018\u00ba","label":"negative"}
{"tweet_id":570292371340062720,"text":"@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.","label":"negative"}
{"tweet_id":570292914686955520,"text":"@SouthwestAir Do you promise to not unfollow me? \u00f0\u0178\u02dc\u2030","label":"neutral"}
{"tweet_id":570293100326862849,"text":"@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!","label":"positive"}
{"tweet_id":570293142257311744,"text":".@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?","label":"neutral"}
{"tweet_id":570293265221742594,"text":"@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?","label":"neutral"}
{"tweet_id":570293289045364736,"text":"@USAirways getting sorted, thanks","label":"positive"}
{"tweet_id":570293557724110850,"text":"@SouthwestAir did you know that suicide is the second leading cause of death among teens 10-24","label":"neutral"}
{"tweet_id":570293661377961984,"text":"@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through","label":"negative"}
{"tweet_id":570293669628157952,"text":"@JetBlue Ok and in Dominican Republic what numbers?","label":"neutral"}
{"tweet_id":570293674472558592,"text":"@JetBlue did you know that suicide is the second leading cause of death among teens 10-24","label":"neutral"}
{"tweet_id":570294189143031808,"text":"@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24","label":"neutral"}
{"tweet_id":570294445020733440,"text":"@united yes, a paper voucher that I got on January 26th 2015","label":"neutral"}
{"tweet_id":570294451261874177,"text":"@DeltaAssist now at 57 minutes waiting on Silver Elite line for someone to pick up! Help!","label":"negative"}
{"tweet_id":570294743684517888,"text":"@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated","label":"positive"}
{"tweet_id":570295174385016832,"text":"@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...","label":"negative"}
{"tweet_id":570295202616889345,"text":"@USAirways Yes. Confirmation number and all.","label":"neutral"}
{"tweet_id":570295207763316736,"text":"@JetBlue but by canceling my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight.","label":"negative"}
{"tweet_id":570295290063925249,"text":"@USAirways question, friend flight got cancelled. How can he book be flight? Leaving CHS to Philly to Germany","label":"neutral"}
{"tweet_id":570295405818335236,"text":"@USAirways I forgot my password and I don't know if my username is correct, and i want to use my miles, what i have to do??","label":"neutral"}
{"tweet_id":570295637708816384,"text":"@USAirways ur \"response\" was: my \"inconvenience was of no matter.\" U wanted me sit for 3 xtra nights in the city w\/out comp! #donotflyusair","label":"negative"}
{"tweet_id":570295658185408512,"text":"@USAirways thank you! I will be calling you! #CheapOairChat","label":"positive"}
{"tweet_id":570295901555699712,"text":"@AmericanAir thanks!!","label":"positive"}
{"tweet_id":570295981985681409,"text":"@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w\/you guys...for now","label":"negative"}
{"tweet_id":570296273611448320,"text":"@USAirways I have two tight connections in #Charlotte and #Frankfurt","label":"negative"}
{"tweet_id":570296417094373376,"text":"@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help.","label":"negative"}
{"tweet_id":570296556852789250,"text":"@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519","label":"neutral"}
{"tweet_id":570296572375900160,"text":"@AmericanAir yes yes yes,so glad to be headed home!","label":"positive"}
{"tweet_id":570296754832318465,"text":"@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI","label":"neutral"}
{"tweet_id":570296996445204480,"text":"@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.","label":"negative"}
{"tweet_id":570297070998974464,"text":"@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.","label":"positive"}
{"tweet_id":570297402281893888,"text":"@JetBlue \u00e2\u20ac\u2122s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http:\/\/t.co\/tjDzaMHPEw","label":"negative"}
{"tweet_id":570297414848000000,"text":"@AmericanAir Hi, can you please ticket my award ticket? The status is \"On Request\" now. Thanks.","label":"neutral"}
{"tweet_id":570297548726005761,"text":"@AmericanAir I canceled my flight. I really don\u00e2\u20ac\u2122t need this much trouble.","label":"negative"}
{"tweet_id":570298018685165568,"text":"@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child","label":"negative"}
{"tweet_id":570298027103162368,"text":"@united no I don't, but I'm sure United have my info on its system.","label":"neutral"}
{"tweet_id":570298036938772483,"text":"@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.","label":"negative"}
{"tweet_id":570298117544906754,"text":"@AmericanAir still waiting for a flight... I should get my money back","label":"negative"}
{"tweet_id":570298155465609217,"text":"@SouthwestAir can y'all develop Ding for a chrome\/Firefox browser extension? That would be swell","label":"neutral"}
{"tweet_id":570298285350629376,"text":"@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol \u00f0\u0178\u02dc\u0192","label":"positive"}
{"tweet_id":570298455068971008,"text":"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!","label":"negative"}
{"tweet_id":570298644475346945,"text":"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?","label":"negative"}
{"tweet_id":570298918971576320,"text":"@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service","label":"negative"}
{"tweet_id":570299252141903873,"text":"@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!","label":"positive"}
{"tweet_id":570299331707854848,"text":"@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard","label":"neutral"}
{"tweet_id":570299642887442433,"text":"@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w\/kids - b4 group A please. Please.","label":"positive"}
{"tweet_id":570299824760860672,"text":"@AmericanAir Great, thanks. Followed.","label":"positive"}
{"tweet_id":570299889688702976,"text":"@united thanks","label":"positive"}
{"tweet_id":570299924555956227,"text":"@JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap","label":"negative"}
{"tweet_id":570299953286942721,"text":"@virginamerica Well, I didn't\u00e2\u20ac\u00a6but NOW I DO! :-D","label":"positive"}
{"tweet_id":570300177367633921,"text":"@AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My latest food blog.  http:\/\/t.co\/7t1rDRCRe6","label":"neutral"}
{"tweet_id":570300248553349120,"text":"@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https:\/\/t.co\/mWpG7grEZP","label":"neutral"}
{"tweet_id":570300355843661824,"text":"@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?","label":"neutral"}
{"tweet_id":570300616901320704,"text":"@VirginAmerica yes, nearly every time I fly VX this \u00e2\u20ac\u0153ear worm\u00e2\u20ac\ufffd won\u00e2\u20ac\u2122t go away :)","label":"positive"}
{"tweet_id":570300767074181121,"text":"@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.\nit's really the only bad thing about flying VA","label":"negative"}
{"tweet_id":570300817074462722,"text":"@VirginAmerica and it's a really big bad thing about it","label":"negative"}
{"tweet_id":570301031407624196,"text":"@VirginAmerica it's really aggressive to blast obnoxious \"entertainment\" in your guests' faces & they have little recourse","label":"negative"}