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BERT-BankingClassifier

Text Classification
Transformers
Safetensors
bert
Generated from Trainer
Inference Endpoints
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@@ -26,85 +26,88 @@ It achieves the following results on the evaluation set:
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  ## Model description
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  This model is a BERT (bert-base-uncased) model fine-tuned using the Banking77 dataset for text classification tasks. Banking77 is a dataset designed to categorize customer support messages in the banking and finance domain into 77 distinct categories. This model is specifically tailored for classifying customer complaints and inquiries in the banking sector, helping to assign messages to the correct categories effectively.
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- label_map = {
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- 0: "activate_my_card",
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- 1: "age_limit",
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- 2: "apple_pay_or_google_pay",
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- 3: "atm_support",
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- 4: "automatic_top_up",
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- 5: "balance_not_updated_after_bank_transfer",
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- 6: "balance_not_updated_after_cheque_or_cash_deposit",
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- 7: "beneficiary_not_allowed",
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- 8: "cancel_transfer",
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- 9: "card_about_to_expire",
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- 10: "card_acceptance",
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- 11: "card_arrival",
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- 12: "card_delivery_estimate",
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- 13: "card_linking",
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- 14: "card_not_working",
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- 15: "card_payment_fee_charged",
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- 16: "card_payment_not_recognised",
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- 17: "card_payment_wrong_exchange_rate",
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- 18: "card_swallowed",
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- 19: "cash_withdrawal_charge",
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- 20: "cash_withdrawal_not_recognised",
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- 21: "change_pin",
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- 22: "compromised_card",
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- 23: "contactless_not_working",
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- 24: "country_support",
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- 25: "declined_card_payment",
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- 26: "declined_cash_withdrawal",
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- 27: "declined_transfer",
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- 28: "direct_debit_payment_not_recognised",
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- 29: "disposable_card_limits",
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- 30: "edit_personal_details",
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- 31: "exchange_charge",
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- 32: "exchange_rate",
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- 33: "exchange_via_app",
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- 34: "extra_charge_on_statement",
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- 35: "failed_transfer",
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- 36: "fiat_currency_support",
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- 37: "get_disposable_virtual_card",
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- 38: "get_physical_card",
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- 39: "getting_spare_card",
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- 40: "getting_virtual_card",
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- 41: "lost_or_stolen_card",
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- 42: "lost_or_stolen_phone",
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- 43: "order_physical_card",
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- 44: "passcode_forgotten",
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- 45: "pending_card_payment",
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- 46: "pending_cash_withdrawal",
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- 47: "pending_top_up",
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- 48: "pending_transfer",
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- 49: "pin_blocked",
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- 50: "receiving_money",
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- 51: "refund_not_showing_up",
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- 52: "request_refund",
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- 53: "reverted_card_payment",
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- 54: "supported_cards_and_currencies",
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- 55: "terminate_account",
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- 56: "top_up_by_bank_transfer_charge",
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- 57: "top_up_by_card_charge",
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- 58: "top_up_by_cash_or_cheque",
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- 59: "top_up_failed",
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- 60: "top_up_limits",
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- 61: "top_up_reverted",
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- 62: "topping_up_by_card",
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- 63: "transaction_charged_twice",
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- 64: "transfer_fee_charged",
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- 65: "transfer_into_account",
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- 66: "transfer_not_received_by_recipient",
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- 67: "transfer_timing",
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- 68: "unable_to_verify_identity",
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- 69: "verify_my_identity",
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- 70: "verify_source_of_funds",
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- 71: "verify_top_up",
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- 72: "virtual_card_not_working",
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- 73: "visa_or_mastercard",
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- 74: "why_verify_identity",
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- 75: "wrong_amount_of_cash_received",
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- 76: "wrong_exchange_rate_for_cash_withdrawal"
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- }
 
 
 
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  ## Intended uses & limitations
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  More information needed
 
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  ## Model description
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  This model is a BERT (bert-base-uncased) model fine-tuned using the Banking77 dataset for text classification tasks. Banking77 is a dataset designed to categorize customer support messages in the banking and finance domain into 77 distinct categories. This model is specifically tailored for classifying customer complaints and inquiries in the banking sector, helping to assign messages to the correct categories effectively.
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+
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+ | Label Index | Intent Category |
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+ |-------------|--------------------------------------------------|
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+ | 0 | activate_my_card |
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+ | 1 | age_limit |
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+ | 2 | apple_pay_or_google_pay |
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+ | 3 | atm_support |
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+ | 4 | automatic_top_up |
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+ | 5 | balance_not_updated_after_bank_transfer |
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+ | 6 | balance_not_updated_after_cheque_or_cash_deposit|
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+ | 7 | beneficiary_not_allowed |
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+ | 8 | cancel_transfer |
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+ | 9 | card_about_to_expire |
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+ | 10 | card_acceptance |
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+ | 11 | card_arrival |
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+ | 12 | card_delivery_estimate |
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+ | 13 | card_linking |
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+ | 14 | card_not_working |
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+ | 15 | card_payment_fee_charged |
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+ | 16 | card_payment_not_recognised |
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+ | 17 | card_payment_wrong_exchange_rate |
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+ | 18 | card_swallowed |
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+ | 19 | cash_withdrawal_charge |
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+ | 20 | cash_withdrawal_not_recognised |
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+ | 21 | change_pin |
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+ | 22 | compromised_card |
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+ | 23 | contactless_not_working |
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+ | 24 | country_support |
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+ | 25 | declined_card_payment |
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+ | 26 | declined_cash_withdrawal |
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+ | 27 | declined_transfer |
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+ | 28 | direct_debit_payment_not_recognised |
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+ | 29 | disposable_card_limits |
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+ | 30 | edit_personal_details |
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+ | 31 | exchange_charge |
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+ | 32 | exchange_rate |
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+ | 33 | exchange_via_app |
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+ | 34 | extra_charge_on_statement |
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+ | 35 | failed_transfer |
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+ | 36 | fiat_currency_support |
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+ | 37 | get_disposable_virtual_card |
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+ | 38 | get_physical_card |
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+ | 39 | getting_spare_card |
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+ | 40 | getting_virtual_card |
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+ | 41 | lost_or_stolen_card |
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+ | 42 | lost_or_stolen_phone |
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+ | 43 | order_physical_card |
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+ | 44 | passcode_forgotten |
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+ | 45 | pending_card_payment |
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+ | 46 | pending_cash_withdrawal |
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+ | 47 | pending_top_up |
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+ | 48 | pending_transfer |
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+ | 49 | pin_blocked |
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+ | 50 | receiving_money |
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+ | 51 | refund_not_showing_up |
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+ | 52 | request_refund |
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+ | 53 | reverted_card_payment |
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+ | 54 | supported_cards_and_currencies |
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+ | 55 | terminate_account |
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+ | 56 | top_up_by_bank_transfer_charge |
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+ | 57 | top_up_by_card_charge |
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+ | 58 | top_up_by_cash_or_cheque |
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+ | 59 | top_up_failed |
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+ | 60 | top_up_limits |
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+ | 61 | top_up_reverted |
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+ | 62 | topping_up_by_card |
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+ | 63 | transaction_charged_twice |
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+ | 64 | transfer_fee_charged |
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+ | 65 | transfer_into_account |
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+ | 66 | transfer_not_received_by_recipient |
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+ | 67 | transfer_timing |
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+ | 68 | unable_to_verify_identity |
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+ | 69 | verify_my_identity |
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+ | 70 | verify_source_of_funds |
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+ | 71 | verify_top_up |
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+ | 72 | virtual_card_not_working |
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+ | 73 | visa_or_mastercard |
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+ | 74 | why_verify_identity |
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+ | 75 | wrong_amount_of_cash_received |
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+ | 76 | wrong_exchange_rate_for_cash_withdrawal |
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+ Nasıl Eklenir:
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+
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  ## Intended uses & limitations
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  More information needed