diff --git "a/data_modified.csv" "b/data_modified.csv" new file mode 100644--- /dev/null +++ "b/data_modified.csv" @@ -0,0 +1,11676 @@ +,airline_sentiment,text,body_len,punct% +0,positive,@VirginAmerica plus you've added commercials to the experience... tacky.,64,9.4 +1,negative,"@VirginAmerica it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces & they have little recourse",110,6.4 +2,negative,@VirginAmerica and it's a really big bad thing about it,46,4.3 +3,negative,"@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing. +it's really the only bad thing about flying VA",114,4.3999999999999995 +4,positive,"@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)",65,6.2 +5,positive,"@virginamerica Well, I didn't…but NOW I DO! :-D",40,15.0 +6,positive,"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.",67,7.5 +7,positive,@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D,72,8.3 +8,positive,@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p,114,7.000000000000001 +9,positive,@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn,123,9.8 +10,positive,@VirginAmerica Thanks!,21,9.5 +11,negative,@VirginAmerica SFO-PDX schedule is still MIA.,40,7.5 +12,positive,@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo,119,3.4000000000000004 +13,negative,@VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!,110,3.5999999999999996 +14,positive,I ❤️ flying @VirginAmerica. ☺️👍,27,7.3999999999999995 +15,positive,@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.,91,12.1 +16,negative,@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???,109,3.6999999999999997 +17,positive,@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA,53,13.200000000000001 +18,positive,@VirginAmerica I love the hipster innovation. You are a feel good brand.,61,4.9 +19,negative,@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet,114,5.3 +20,negative,@VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response.,94,5.3 +21,negative,@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail,112,4.5 +22,negative,@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS,107,7.5 +23,negative,"@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢",128,3.9 +24,negative,"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!",106,6.6000000000000005 +25,negative,"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(",90,5.6000000000000005 +26,positive,@VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews,113,7.1 +27,positive,@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday,94,5.3 +28,positive,"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!",68,7.3999999999999995 +29,negative,@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk,74,9.5 +30,positive,"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr",110,8.200000000000001 +31,negative,"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?",115,6.1 +32,positive,@VirginAmerica I'm #elevategold for a good reason: you rock!!,53,11.3 +33,positive,@VirginAmerica wow this just blew my mind,35,2.9000000000000004 +34,positive,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood,113,5.3 +35,negative,@VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!,119,10.9 +36,positive,@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures,61,4.9 +37,positive,@VirginAmerica @ladygaga @carrieunderwood I'm Lady Gaga!!! She is amazing! 😊,67,11.899999999999999 +38,negative,@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!,105,9.5 +39,positive,@VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics!,84,6.0 +40,negative,@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/,86,8.1 +41,negative,"@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?",113,8.799999999999999 +42,positive,@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV,100,9.0 +43,negative,@VirginAmerica everything was fine until you lost my bag,48,2.1 +44,negative,@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt,118,7.6 +45,positive,"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.",96,5.2 +46,positive,@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?,67,6.0 +47,negative,@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.,89,4.5 +48,negative,@VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness,120,4.2 +49,positive,@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G,118,9.3 +50,negative,@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(,95,9.5 +51,negative,@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness,127,3.1 +52,negative,@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin,106,2.8000000000000003 +53,negative,@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R,104,7.7 +54,negative,@VirginAmerica Why is the site down? When will it be back up?,50,6.0 +55,negative,@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .,125,2.4 +56,negative,"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin",123,3.3000000000000003 +57,negative,"@VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign.",108,6.5 +58,negative,@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y,112,9.8 +59,negative,@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable,112,3.5999999999999996 +60,negative,@virginamerica What is your phone number. I can't find who to call about a flight reservation.,79,5.1 +61,negative,@VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone.,90,3.3000000000000003 +62,negative,@VirginAmerica why must a traveler miss a flight to Late Flight check a bag? I missed my morning appointments and you lost my business. #sfo2lax,120,3.3000000000000003 +63,negative,@virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky,120,5.800000000000001 +64,negative,@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.,117,3.4000000000000004 +65,positive,"@VirginAmerica - amazing customer service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying",107,9.3 +66,negative,@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm,72,5.6000000000000005 +67,negative,@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.,115,5.2 +68,positive,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare",118,10.2 +69,positive,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare",118,10.2 +70,positive,@VirginAmerica Have a great week 🌞✈,30,3.3000000000000003 +71,positive,@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH,112,8.9 +72,negative,"@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?",94,4.3 +73,positive,"@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience",126,4.0 +74,positive,@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!,94,8.5 +75,positive,@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.,116,5.2 +76,positive,"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining",104,2.9000000000000004 +77,negative,@VirginAmerica Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website?,124,5.6000000000000005 +78,negative,"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?",91,4.3999999999999995 +79,negative,@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370,96,2.1 +80,positive,@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!,98,3.1 +81,positive,@VirginAmerica you have the absolute best team and customer service ever. Every time I fly with you I'm delighted. Thank you!,105,4.8 +82,negative,@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!,104,4.8 +83,positive,@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue,120,4.2 +84,negative,@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.,91,3.3000000000000003 +85,negative,@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry,90,4.3999999999999995 +86,negative,@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline Shame on you!,118,2.5 +87,negative,@VirginAmerica Another delayed flight? #likingyoulessandless,56,5.4 +88,negative,@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise,117,4.3 +89,positive,@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015,90,7.8 +90,positive,@VirginAmerica always!!! Xoxo,27,14.799999999999999 +91,negative,@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated,111,4.5 +92,negative,@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame,100,5.0 +93,positive,@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!,77,7.8 +94,negative,@VirginAmerica please provide status for flight 769. I cant imagine it's on time as the Web indicates dude to weather here and/or Dallas,114,3.5000000000000004 +95,positive,@VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!,123,6.5 +96,negative,"@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :(",121,4.1000000000000005 +97,negative,@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.,112,4.5 +98,positive,Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.,84,11.899999999999999 +99,positive,@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf,103,14.6 +100,negative,.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.,93,4.3 +101,negative,.@VirginAmerica does that mean you don't have a policy for destroyed luggage?,66,6.1 +102,positive,@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-),76,6.6000000000000005 +103,negative,@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone. phone is 30 minute wait.,122,3.3000000000000003 +104,negative,@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!,91,3.3000000000000003 +105,negative,"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site",96,5.2 +106,negative,"@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.",106,9.4 +107,negative,"@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)",126,8.7 +108,negative,@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter,90,7.8 +109,negative,@VirginAmerica is the website down?,31,6.5 +110,negative,@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2,116,9.5 +111,negative,@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers,120,3.3000000000000003 +112,negative,@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh,76,3.9 +113,negative,@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!,90,10.0 +114,negative,"@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher...",107,8.4 +115,negative,@VirginAmerica I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed,85,5.8999999999999995 +116,positive,@VirginAmerica Thank you for the follow,34,2.9000000000000004 +117,negative,@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers,84,6.0 +118,negative,@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?,116,2.6 +119,negative,@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!,110,2.7 +120,negative,@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?,128,6.2 +121,positive,😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt,124,15.299999999999999 +122,positive,@VirginAmerica Only way to fly! #Elevate #Gold,40,10.0 +123,negative,"@VirginAmerica a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever.",114,6.1 +124,negative,@VirginAmerica for all my flight stuff wrong and did nothing about it. Had #worst #flight ever,79,5.1 +125,positive,@VirginAmerica you will match my #AmericanAirlines status? Cool!,57,7.000000000000001 +126,negative,@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business,92,5.4 +127,negative,@VirginAmerica you suck!,22,9.1 +128,positive,@VirginAmerica thanks!,21,9.5 +129,negative,@VirginAmerica Just DM'd. Same issue persisting.,43,9.3 +130,negative,@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids,122,2.5 +131,negative,@VirginAmerica trying to book a flight & your site is down 😁,53,5.7 +132,negative,@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything,120,2.5 +133,negative,@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed. #expected better,121,4.1000000000000005 +134,positive,@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue,75,5.3 +135,negative,@VirginAmerica Your website is down and I'm trying to check in!,53,5.7 +136,positive,"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)",82,6.1 +137,positive,@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4,95,8.4 +138,positive,@VirginAmerica Keep up the great work :),34,8.799999999999999 +139,positive,@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY,116,2.6 +140,positive,@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously,114,4.3999999999999995 +141,positive,"@VirginAmerica Thanks so much for the awesome support, you guys rock!",59,5.1 +142,negative,@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback,76,3.9 +143,negative,@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.,112,2.7 +144,negative,@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of! ❄️❄️❄️,79,3.8 +145,positive,@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!,72,5.6000000000000005 +146,negative,@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?,123,4.1000000000000005 +147,negative,@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.,104,3.8 +148,negative,"@VirginAmerica your mobile site is broken, shows +""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin",124,13.700000000000001 +149,negative,@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin,102,3.9 +150,negative,"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?",135,4.3999999999999995 +151,negative,@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks,78,3.8 +152,negative,@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh,110,9.1 +153,negative,@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...,115,3.5000000000000004 +154,positive,@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj,108,6.5 +155,positive,@VirginAmerica wish I can afford to fly with you next Friday going back home.. love everything about your airline,95,3.2 +156,negative,@VirginAmerica how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad,79,3.8 +157,negative,@VirginAmerica hold times at call center are a bit much,46,2.1999999999999997 +158,positive,@VirginAmerica Like http://t.co/VPqEm31XUQ,40,15.0 +159,negative,@VirginAmerica Site down? #help,28,10.7 +160,positive,@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l,72,12.5 +161,positive,"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy",99,12.1 +162,positive,@VirginAmerica thanks so much!,27,7.3999999999999995 +163,negative,"@VirginAmerica Trying to reset my password, email never arrives. Help?",61,6.6000000000000005 +164,positive,"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator @FastCompany's http://t.co/wU3LbCNcr9",124,10.5 +165,positive,@VirginAmerica Very nicely done. 👏,30,6.7 +166,positive,@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;),111,4.5 +167,negative,@VirginAmerica What is the reason for the delay of the departure of VX 413 from JFK this afternoon?,82,2.4 +168,negative,"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?",74,4.1000000000000005 +169,positive,@VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗,69,8.7 +170,positive,@VirginAmerica sounds like fun !,28,7.1 +171,negative,"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable.",68,5.8999999999999995 +172,negative,"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?",112,5.4 +173,positive,"@VirginAmerica classiq, luv Virgin America. Greetingz",48,6.2 +174,negative,"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues",110,4.5 +175,positive,@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!,93,4.3 +176,positive,@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason,67,4.5 +177,positive,@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!,117,4.3 +178,negative,"@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews",114,7.000000000000001 +179,negative,@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ,109,5.5 +180,negative,@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.,119,5.8999999999999995 +181,positive,"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.",90,6.7 +182,positive,@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo,75,6.7 +183,positive,"@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!",118,5.8999999999999995 +184,negative,@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒,106,1.9 +185,negative,@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!,118,2.5 +186,negative,@VirginAmerica there is something wrong with you website in Safari iPhone,63,1.6 +187,positive,@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet,103,2.9000000000000004 +188,negative,@VirginAmerica Already checked in so the page expired :X,48,4.2 +189,negative,@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!,80,2.5 +190,positive,@VirginAmerica I see what you did there ;),35,8.6 +191,positive,@VirginAmerica your inflight team makes the experience #amazing!,57,5.3 +192,positive,@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J,114,7.9 +193,negative,"@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected👎 #DISAPPOINTED",101,5.0 +194,positive,@VirginAmerica fav airline,24,4.2 +195,positive,@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-),54,13.0 +196,negative,@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help,122,4.9 +197,positive,@VirginAmerica Thank you!!,24,12.5 +198,negative,@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.,92,4.3 +199,negative,@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!,118,5.1 +200,negative,@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!,79,3.8 +201,negative,@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-),102,4.9 +202,negative,"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!",116,4.3 +203,positive,@VirginAmerica would love to do more for virgin just like I do for @GoPro,60,3.3000000000000003 +204,negative,@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS,115,5.2 +205,negative,@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr,86,9.3 +206,positive,@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry,116,7.8 +207,negative,"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff",118,5.1 +208,negative,@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.,105,2.9000000000000004 +209,positive,@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,113,3.5000000000000004 +210,positive,"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!",66,10.6 +211,positive,@VirginAmerica happy to spend the day together. Let's do this!,53,7.5 +212,positive,.@VirginAmerica They were very understanding and helped me out. Thx! #Comps,65,7.7 +213,positive,@VirginAmerica thank you! I absolutely will 😎,39,5.1 +214,negative,@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD,70,8.6 +215,negative,@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg,95,6.3 +216,negative,"@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW",86,9.3 +217,negative,@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW,98,8.200000000000001 +218,negative,@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?,77,5.2 +219,positive,@VirginAmerica How about some free drinks on the flight back for the free promo?,67,3.0 +220,positive,@VirginAmerica @SSal thanks!,26,11.5 +221,negative,"@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.",117,6.0 +222,positive,@VirginAmerica Thanks!,21,9.5 +223,positive,@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel,73,8.200000000000001 +224,positive,@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef,81,12.3 +225,negative,@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?,113,3.5000000000000004 +226,negative,"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)",100,7.000000000000001 +227,negative,@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥,123,3.3000000000000003 +228,positive,"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.",74,4.1000000000000005 +229,positive,@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.,110,2.7 +230,negative,@VirginAmerica trying to check-in...but looks like your site is down?,60,10.0 +231,negative,"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!",63,7.9 +232,negative,@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.,95,4.2 +233,positive,"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!",101,5.8999999999999995 +234,negative,"@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???",77,9.1 +235,negative,@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3,103,4.9 +236,negative,"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board",113,3.5000000000000004 +237,negative,"@VirginAmerica +wjere is our luggage #so slow at lax",44,4.5 +238,negative,"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well",109,2.8000000000000003 +239,negative,@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email,114,0.8999999999999999 +240,negative,"@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome",103,5.800000000000001 +241,positive,"@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf",122,6.6000000000000005 +242,positive,"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!",60,5.0 +243,positive,@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!,87,6.9 +244,positive,@VirginAmerica ok! first time flying with you tonight :),48,8.3 +245,negative,"@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. +http://t.co/3fq3XElbOn",111,6.3 +246,negative,@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.,65,6.2 +247,negative,@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.,96,4.2 +248,positive,@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉,88,4.5 +249,negative,@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone. This sucks!,105,4.8 +250,negative,@VirginAmerica delayed to10.30!!,30,13.3 +251,negative,@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?,112,3.5999999999999996 +252,positive,“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!,82,8.5 +253,positive,@VirginAmerica Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys,126,1.6 +254,negative,@VirginAmerica Comenity Bank is a joke! Please change. Nothing but constant problems with this bank,85,3.5000000000000004 +255,positive,"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.",118,5.8999999999999995 +256,positive,@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER,120,5.0 +257,positive,@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!,107,8.4 +258,negative,"@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?",115,5.2 +259,positive,@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m LOVED my first cross country flight. #livewelltraveled #sytycd,117,10.299999999999999 +260,positive,@VirginAmerica that doesn't look to fat to me! It looks yummy!,52,7.7 +261,positive,@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️,55,1.7999999999999998 +262,positive,@VirginAmerica Your planes are really pretty. Just thought u should know that. :),69,7.199999999999999 +263,negative,@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help,115,6.1 +264,positive,@VirginAmerica thank you,22,4.5 +265,negative,@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!,97,10.299999999999999 +266,positive,@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI,67,11.899999999999999 +267,negative,@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!! Let me out of here!,86,5.800000000000001 +268,negative,@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!,78,5.1 +269,positive,"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!",97,5.2 +270,positive,@VirginAmerica this is too cool! Never been on ur planes but now I will!!,60,6.7 +271,positive,@VirginAmerica great. Well deserved.,33,9.1 +272,negative,@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.,116,5.2 +273,negative,@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement. Cust Svc no help!!!,115,7.000000000000001 +274,negative,@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.,75,5.3 +275,negative,@VirginAmerica all crap channels which is why I pay to watch UK tv,54,1.9 +276,positive,@VirginAmerica got it. All set - Thanks!,34,11.799999999999999 +277,positive,@VirginAmerica Giants and Virgin America. A match made in heaven.,56,5.4 +278,positive,"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!",63,15.9 +279,negative,@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper.,77,5.2 +280,negative,@VirginAmerica Your back of seat entertainment system does not accept credit cards that have an apostrophe in the surname. #apostrophefail,119,2.5 +281,negative,@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(,85,4.7 +282,positive,@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker,104,3.8 +283,positive,@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!,95,7.3999999999999995 +284,negative,@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns!,63,7.9 +285,positive,@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!,82,4.9 +286,positive,"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?",113,5.3 +287,positive,@VirginAmerica OMG FINALLY,24,4.2 +288,negative,@VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers,104,2.9000000000000004 +289,negative,@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.,103,4.9 +290,positive,@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!,52,13.5 +291,positive,@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49,74,12.2 +292,positive,"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.",86,5.800000000000001 +293,positive,@VirginAmerica ​ is flying from Love to Austin now. That is most excellent news.,67,4.5 +294,positive,@VirginAmerica Congrats VX on the new route! ✈️🎉,41,4.9 +295,negative,"@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time.",113,5.3 +296,negative,"@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?",99,4.0 +297,negative,@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.,116,3.4000000000000004 +298,negative,"@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!",109,3.6999999999999997 +299,negative,@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1),102,3.9 +300,negative,@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........,116,13.8 +301,positive,@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.,66,3.0 +302,positive,@VirginAmerica That's classy.,27,11.1 +303,positive,@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.,96,4.2 +304,positive,@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍,98,5.1 +305,negative,@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.,72,4.2 +306,positive,@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather,97,5.2 +307,positive,"@VirginAmerica another perfect flight. How come on your planes, the sun visors can stay down? Other carriers make you raise them?",109,4.6 +308,positive,"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX",122,8.200000000000001 +309,positive,@VirginAmerica I love the dancing little richard. cool beans.,53,5.7 +310,positive,@VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future.,89,9.0 +311,positive,@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!,68,5.8999999999999995 +312,negative,@VirginAmerica Man of steel flies to more cities though...and with more frequency too.,74,6.800000000000001 +313,positive,@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h,78,9.0 +314,positive,@VirginAmerica Dad on Segway is the best part of this whole infographic!,61,3.3000000000000003 +315,positive,@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :),89,4.5 +316,positive,@VirginAmerica wifi AND better seating.,35,5.7 +317,negative,@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.,107,1.9 +318,positive,".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience",98,7.1 +319,negative,"@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!",128,3.9 +320,negative,@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!,133,3.0 +321,negative,"@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.",113,4.3999999999999995 +322,negative,@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?,114,4.3999999999999995 +323,negative,@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.,114,4.3999999999999995 +324,positive,"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin, since you cut #Philly flights ;)",88,10.2 +325,positive,@VirginAmerica you guys are perfect as always! <3 #WeRVirgin,55,9.1 +326,positive,@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.,76,5.3 +327,positive,@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings,77,5.2 +328,negative,"@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤",65,3.1 +329,negative,@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?,111,4.5 +330,negative,@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡,125,3.2 +331,positive,@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome,84,3.5999999999999996 +332,positive,@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.,95,2.1 +333,positive,@united thanks,13,7.7 +334,positive,@united Thanks for taking care of that MR!! Happy customer.,50,8.0 +335,negative,@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.,114,3.5000000000000004 +336,negative,@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united,115,5.2 +337,positive,@united thanks -- we filled it out. How's our luck with this? Is it common?,61,11.5 +338,negative,@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :),89,9.0 +339,negative,@united you think you boarded flight AU1066 too early? I think so.,55,5.5 +340,negative,"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.",101,4.0 +341,positive,@united thanks,13,7.7 +342,positive,@united Thanks. It is on the same ticket.,34,8.799999999999999 +343,negative,@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.,119,5.0 +344,negative,@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix. Flawed security logic. Flawed customer service,113,4.3999999999999995 +345,negative,"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!",114,4.3999999999999995 +346,positive,@united follow me please this airline is beautifull ♥,45,2.1999999999999997 +347,negative,"@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child",110,4.5 +348,negative,@united @highbuddyyy that totally sucks my cousin worked at PHL said @united,65,4.6 +349,positive,@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated,116,1.7000000000000002 +350,negative,@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting,108,3.6999999999999997 +351,negative,"@United the internet is a great thing. I am emailing executives in your company, maybe they will respond to me in a timely manner.",107,3.6999999999999997 +352,negative,"@united thats weak. See ya 👋 +Hey @VirginAmerica !!",43,11.600000000000001 +353,negative,@united I flew back w other company since United didnt have an earlier flight,64,1.6 +354,negative,@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab,116,2.6 +355,negative,@united I sure did. I had to drive a total of 3 hours to get my own bag. I'd like to explain that debacle but no one wants to talk to me.,106,4.7 +356,negative,"@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr. After we boarded, there was a defibrillator issue.",125,4.0 +357,negative,@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled,114,7.000000000000001 +358,negative,@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy,93,8.6 +359,negative,"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...",113,6.2 +360,negative,@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice,112,4.5 +361,negative,"@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB",85,9.4 +362,negative,"@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice.",114,5.3 +363,negative,"@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer",123,4.1000000000000005 +364,positive,"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.",94,10.6 +365,negative,@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad,115,3.5000000000000004 +366,negative,@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient,115,1.7000000000000002 +367,negative,@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child,111,4.5 +368,negative,@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis,76,10.5 +369,positive,"@united ""Airport snow removal method #22..."" +Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU",116,13.8 +370,negative,"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.",101,6.9 +371,negative,@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable,119,4.2 +372,negative,@united When will email address/username sign-on be available? It's been a while.,70,8.6 +373,positive,@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?,83,3.5999999999999996 +374,negative,@united rude rude,15,6.7 +375,negative,@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec,117,5.1 +376,negative,@united. ..I received on other flights. #united truly breaks guitars. #unitedbreaksguitars #wantmymoneyback,96,9.4 +377,negative,@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...,114,7.000000000000001 +378,negative,@United My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome,109,2.8000000000000003 +379,negative,@united Shame that there's no flex to tickets transfer rules. Even calling from Neurosurgery ICU isn't enough!,94,5.3 +380,negative,@united No. Denver said they don't handle baggage that made it to Colo. Springs. They gave me an 800 number to call. No help there either.,113,6.2 +381,negative,@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes,115,1.7000000000000002 +382,negative,"@united once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor.""",91,6.6000000000000005 +383,negative,@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.,126,7.1 +384,negative,@united I will not be flying you again,31,3.2 +385,negative,"@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight.",91,4.3999999999999995 +386,positive,@united I flew United last month and the experience was AWESOME!,54,3.6999999999999997 +387,negative,@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.,100,3.0 +388,negative,"@united v upset with your disability ""services"". When I told one of your employees I was carrying medical equipment she was very rude.",112,4.5 +389,negative,@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.,102,3.9 +390,negative,@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!,109,4.6 +391,negative,@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!,123,4.9 +392,negative,"@united as a 1k, I'm always hoping for improvement.",43,9.3 +393,negative,@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?,114,3.5000000000000004 +394,negative,@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.,112,5.4 +395,negative,@united mobile apps need construction from the ground up for each OS category. It's expensive to get right .,90,4.3999999999999995 +396,negative,@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.,115,3.5000000000000004 +397,positive,"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.",100,5.0 +398,negative,"@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!",104,4.8 +399,negative,@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk,116,2.6 +400,negative,@united What is your phone number. I can't find who to call about a flight reservation.,72,5.6000000000000005 +401,negative,"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.",98,4.1000000000000005 +402,negative,"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did.",113,4.3999999999999995 +403,negative,@united they helped me at the baggage service desk. Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12,109,2.8000000000000003 +404,negative,@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.,97,6.2 +405,positive,@united for the record- Rozana at Newark was lovely and helpful. #choosekind,65,6.2 +406,positive,@united thx for update,19,5.3 +407,negative,@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!,106,2.8000000000000003 +408,negative,@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued),110,6.4 +409,negative,@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys,104,1.9 +410,negative,@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!,117,6.800000000000001 +411,positive,@united despite my bag not making it to Newark good informative email tracking updates help!,78,2.6 +412,negative,@United. What's going on with UA 236? outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever,115,5.2 +413,negative,@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!,100,6.0 +414,negative,@united crashed trying to check in.,30,6.7 +415,positive,"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.",80,8.7 +416,negative,@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!,112,5.4 +417,negative,@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam,119,2.5 +418,negative,@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere ✌️out.,100,4.0 +419,negative,@united ua1673 still waiting! Supposed to depart 9:08,46,6.5 +420,negative,@united it was credit from my last trip that never came in the mail!,55,3.5999999999999996 +421,negative,@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service,112,3.5999999999999996 +422,negative,@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice,90,4.3999999999999995 +423,negative,@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.,119,5.0 +424,negative,@united how do I get my account number if your website says email is unavailable?,67,3.0 +425,negative,"@united I received 1 bag last night, I am still missing the other one.",57,5.3 +426,negative,"@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench.",100,6.0 +427,negative,@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling,82,4.9 +428,negative,@united but it's hard to stay upset at someone when they at least TRY to show remorse.,70,4.3 +429,negative,"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,",113,8.0 +430,negative,@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.,87,5.7 +431,negative,@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you,122,3.3000000000000003 +432,negative,"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.",95,5.3 +433,negative,@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.,97,6.2 +434,negative,@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought,116,2.6 +435,negative,@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.,88,4.5 +436,negative,".@united it will be because I'm moving to @AmericanAir because of @united talk, no service",76,7.9 +437,negative,"@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better.",121,5.0 +438,negative,@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.,90,6.7 +439,negative,@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error,115,1.7000000000000002 +440,negative,@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.,104,3.8 +441,negative,"@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused",107,5.6000000000000005 +442,negative,@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.,102,2.9000000000000004 +443,negative,@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?,103,2.9000000000000004 +444,negative,@united Could this email be resent as it doesnt appear to have arrived.,59,3.4000000000000004 +445,negative,@united you have to follow me in order for me to DM...come on now,52,7.7 +446,negative,"@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice",120,5.800000000000001 +447,negative,@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....,108,9.3 +448,negative,@united I did DM the details but still no response. I have to book today.,59,5.1 +449,negative,@united not able to DM you my confirmation number,41,2.4 +450,negative,"@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?",111,8.1 +451,negative,@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!,89,4.5 +452,positive,@united private jet would have been cool! Do does not work. I'll try again,61,6.6000000000000005 +453,negative,@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!,130,3.1 +454,negative,@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago,92,8.7 +455,negative,"@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx",121,5.800000000000001 +456,negative,@united 1k and had problem getting out of FLL to IAH sent DM to you about making my connection please let me know,91,1.0999999999999999 +457,positive,"@united thanks, just sent :)",24,16.7 +458,negative,"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?",115,6.1 +459,negative,@united I'm so frustrated and nervous because of this.,46,6.5 +460,negative,@united are the ones who make it difficult for me.,41,4.9 +461,negative,@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You,112,4.5 +462,negative,@united how does it get Cancelled Flightled 10 hours before take off?,58,3.4000000000000004 +463,negative,"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?",115,3.5000000000000004 +464,negative,@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?,87,3.4000000000000004 +465,negative,@united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication,112,4.5 +466,positive,"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round",117,6.0 +467,negative,@united Luckily I made my flights this time but was so disappointed with the lack of communication :(,84,3.5999999999999996 +468,negative,@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?,63,7.9 +469,negative,@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.,88,5.7 +470,negative,@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The,114,3.5000000000000004 +471,negative,@united YOU GUYS ARE HORRIBLE.,26,7.7 +472,positive,@united thnx for the info,21,4.8 +473,negative,@united Why do I have to pay $ 17 for wifi with an international business ticket? #pennypincher,79,5.1 +474,negative,"@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines",82,11.0 +475,positive,@united kudos for not Cancelled Flightling flights from DFW this morning. United usually first to panic...,91,5.5 +476,negative,@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel,67,7.5 +477,negative,@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC,62,11.3 +478,negative,@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???,83,7.199999999999999 +479,positive,@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.,76,2.6 +480,negative,@united to speak to a real person to get this resolved politely and efficiently. (2/2),72,6.9 +481,negative,"@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)",112,6.2 +482,negative,@united did bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines,117,4.3 +483,positive,@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :),111,5.4 +484,negative,@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out,103,1.9 +485,negative,@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage,111,4.5 +486,negative,"@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim",110,3.5999999999999996 +487,negative,@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.,99,3.0 +488,negative,@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr,118,4.2 +489,negative,@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....,112,6.2 +490,positive,@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.,84,3.5999999999999996 +491,negative,"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN",115,2.6 +492,negative,@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.,113,4.3999999999999995 +493,negative,@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome,111,4.5 +494,negative,"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines",117,2.6 +495,negative,@united how we looking on getting those bags to Lusaka,45,2.1999999999999997 +496,negative,@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!,113,4.3999999999999995 +497,positive,@united thank you. Been trying for two days to set this up.,48,6.2 +498,negative,@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight,78,5.1 +499,negative,@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???,110,7.3 +500,negative,@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...,115,8.7 +501,positive,@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer,113,2.7 +502,positive,@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care,94,5.3 +503,positive,"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!",104,3.8 +504,negative,"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...",110,5.5 +505,negative,"@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!",117,7.7 +506,negative,@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..,115,6.1 +507,negative,"@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United.",101,5.0 +508,negative,"@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew, 7 hours from now, when the plane is already here.",117,5.1 +509,negative,@united Thanks for the lack of help and the canned response from the 1K desk!,63,3.2 +510,negative,@united It's too bad UA has had another unforeseeable operational issue on my return flight.,78,3.8 +511,negative,@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?,112,4.5 +512,negative,@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL,113,3.5000000000000004 +513,positive,@united you are one great airline ❤️,30,3.3000000000000003 +514,negative,@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required,113,4.3999999999999995 +515,negative,@lindaSWC @united: We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.,118,10.2 +516,negative,@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming previous 1.,130,3.1 +517,negative,@united okay ase24766m. Find our luggage.,36,8.3 +518,negative,@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...,91,5.5 +519,negative,@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...,109,8.3 +520,positive,“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!,102,8.799999999999999 +521,negative,"@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!",79,7.6 +522,negative,@united what is that going to do for you? Nothing just like you always do,59,3.4000000000000004 +523,negative,@united plus what about food? And taxis?,34,8.799999999999999 +524,negative,@united you are offering us 8 rooms for 32 people #FAIL,45,4.3999999999999995 +525,negative,@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing,99,1.0 +526,negative,@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.,94,5.3 +527,negative,@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail,108,1.9 +528,negative,@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.,115,3.5000000000000004 +529,negative,@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines,91,5.5 +530,negative,"@united Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days.""",117,6.0 +531,positive,@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!,114,8.799999999999999 +532,negative,"@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.",115,5.2 +533,negative,"@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!",114,5.3 +534,negative,@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6,116,10.299999999999999 +535,negative,"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier",104,2.9000000000000004 +536,negative,@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail,116,8.6 +537,negative,@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.,112,4.5 +538,negative,“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx,114,6.1 +539,negative,"@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed.",110,5.5 +540,negative,@united yea get me to phoenix already. Delays all day with you people. It's bullshit.,71,7.000000000000001 +541,negative,"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.",106,5.7 +542,positive,"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)",109,6.4 +543,negative,@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture,116,3.4000000000000004 +544,positive,@united But thanks for asking,25,4.0 +545,negative,@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.,106,5.7 +546,negative,@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.,116,6.0 +547,negative,@united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B,123,8.9 +548,negative,"@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.",118,3.4000000000000004 +549,positive,@united you too!,14,14.299999999999999 +550,positive,@united is my favorite airline.,27,7.3999999999999995 +551,negative,@united seriously #fail on making strangers share a room,48,4.2 +552,negative,@united we needed them here asap. Will they make it on today's flight?,58,6.9 +553,negative,@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why,82,4.9 +554,negative,@united why would they make me share a room?,36,5.6000000000000005 +555,negative,"@united tried calling too, but w/25 min phn wait means we'd miss options anyway",66,6.1 +556,negative,@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?,102,2.9000000000000004 +557,negative,@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth,106,2.8000000000000003 +558,negative,"@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund",99,5.1 +559,negative,"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please.",110,4.5 +560,negative,@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United,113,8.0 +561,negative,@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement,122,3.3000000000000003 +562,negative,"@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'",117,4.3 +563,positive,@united man I can't wait to book my ticket now! Thanks JP you're a life sabe,61,6.6000000000000005 +564,negative,"@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like",125,3.2 +565,negative,@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city,111,6.3 +566,negative,"@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags.",69,8.7 +567,negative,"@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy",119,3.4000000000000004 +568,negative,@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?,97,5.2 +569,positive,@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM,65,10.8 +570,negative,@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!,81,9.9 +571,negative,@united Your website deserves a new design. #html5 FTW!,47,8.5 +572,negative,@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW,107,4.7 +573,negative,@united agent helps the person in front of me. Finishes up with them and then walks away. The guy behind me is as shocked as I am.,104,3.8 +574,negative,@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.,122,5.7 +575,negative,@united Not encouraged that I'll have my CPAP tonight.,46,6.5 +576,negative,@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery,111,2.7 +577,negative,@united Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??,115,7.000000000000001 +578,negative,"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!",110,7.3 +579,negative,"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD.",65,6.2 +580,negative,"@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable.",110,7.3 +581,negative,@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.,97,6.2 +582,negative,@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.,118,5.8999999999999995 +583,negative,@united UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!,121,5.800000000000001 +584,negative,"@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool",100,8.0 +585,negative,@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?,112,6.2 +586,negative,@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.,119,3.4000000000000004 +587,negative,@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet,70,2.9000000000000004 +588,negative,@united UA276 sitting at EWR nearly an hour after sked. Pilot says computers down but no clue when we will leave. Can you help?,104,3.8 +589,negative,@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!,106,6.6000000000000005 +590,positive,@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY,116,9.5 +591,positive,"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA",102,2.0 +592,positive,@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f,67,13.4 +593,negative,@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.,105,3.8 +594,negative,@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?,101,5.0 +595,negative,@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going,101,2.0 +596,negative,"@united 5 gate changes, two delays. Even the crew thinks the airline sucks",62,4.8 +597,negative,@united I'm very frustrated and have wasted 2 days now due to your equipment failures.,72,4.2 +598,negative,@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!,116,3.4000000000000004 +599,negative,"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?",101,5.8999999999999995 +600,positive,@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.,94,5.3 +601,negative,@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2),120,6.7 +602,negative,"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?",115,7.000000000000001 +603,positive,@united I appreciate your efforts getting me home!,43,4.7 +604,negative,@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2),110,6.4 +605,negative,@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.,90,3.3000000000000003 +606,negative,@united what is the real deal with the delay on flight UA 1032 from Denver to Vegas?,68,2.9000000000000004 +607,negative,@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.,103,2.9000000000000004 +608,negative,@united system failure again = bad trend. Software projects are like flying an airplane; there's no such thing as an emergency takeoff.,114,5.3 +609,negative,@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.,113,2.7 +610,positive,"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..",100,9.0 +611,negative,"@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn.",122,11.5 +612,negative,@united can you tell me how to file a claim for clothing that had to be purchased?,66,3.0 +613,negative,@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board,116,0.8999999999999999 +614,negative,@united GRK13575M is the file reference,34,2.9000000000000004 +615,negative,@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!,101,5.8999999999999995 +616,negative,"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.",88,6.800000000000001 +617,negative,@united Been trying since 1230 to file a report.,40,5.0 +618,negative,@united I send an email about my bad experience and you send back a generic response. Yet another reason why I'll never fly with you again.,114,3.5000000000000004 +619,negative,@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee,71,2.8000000000000003 +620,negative,"@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat",115,4.3 +621,positive,@united thank you.,16,12.5 +622,negative,"@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your site—it's your site & responsibility to ensure correctness.",121,8.3 +623,negative,"@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?",114,6.1 +624,negative,“@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?,122,10.7 +625,negative,@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime,113,5.3 +626,negative,@united Dmed you. Thank you,23,8.7 +627,positive,@united thanks we'll be in touch!,28,10.7 +628,positive,@united Thanks to Karen Salisbury at IAH for amazing customer service! Found my daughter's bag lost on UA1516. Made her day!,104,4.8 +629,negative,"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story",99,3.0 +630,positive,@united I left my comment with customer care. Thanks for contacting me.,60,5.0 +631,negative,@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.,60,6.7 +632,negative,"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!",115,7.8 +633,positive,Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”,118,10.2 +634,positive,"@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard. #funnycaptain",110,13.600000000000001 +635,negative,@united Can you please follow for a Dm on a missing bag?,45,4.3999999999999995 +636,positive,@united These are great fares!!!!!,30,20.0 +637,negative,@united i left an item on the plane and have been calling non stop and no one has been answering can you please help,93,1.0999999999999999 +638,positive,@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.,97,3.1 +639,negative,@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?,111,2.7 +640,positive,@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother,115,7.8 +641,negative,@united where's my damn bag??,25,16.0 +642,negative,@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!,84,7.1 +643,negative,@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared,108,3.6999999999999997 +644,negative,@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?,118,4.2 +645,negative,@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS,123,7.3 +646,negative,@united Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??,120,7.5 +647,negative,@united landed in Boston at 9 last night. The 15 hours of traveling was rough tho.,67,4.5 +648,negative,@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS,138,5.1 +649,negative,@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.,78,5.1 +650,negative,"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example.",111,2.7 +651,positive,@united thank you. I flew into Newark from Vail/Eagle.,46,8.7 +652,negative,@united i have a weekend of dealing with your company that would say otherwise.,66,3.0 +653,negative,@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother,101,11.899999999999999 +654,negative,"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle.",113,7.1 +655,negative,@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver,110,2.7 +656,negative,@united So you are inadequate by accident?,36,5.6000000000000005 +657,positive,@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3,79,11.4 +658,positive,@united Thank you for responding so quickly with a helpful tool! @dustyob,62,4.8 +659,negative,@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN,114,7.9 +660,negative,@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR,118,6.800000000000001 +661,negative,@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd,126,8.7 +662,negative,@united ...and when that doesn't work...,35,22.900000000000002 +663,negative,@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play. Earn miles but can't use them.,113,5.3 +664,negative,"@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags.",74,4.1000000000000005 +665,negative,@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.,96,7.3 +666,negative,@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here,98,2.0 +667,negative,@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing.,107,5.6000000000000005 +668,negative,"@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!",112,3.5999999999999996 +669,negative,@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.,93,4.3 +670,positive,@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.,112,6.2 +671,negative,@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.,114,3.5000000000000004 +672,negative,"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change",111,3.5999999999999996 +673,negative,@united your helpful agents in Club helped. I am just out baggage fees and a night of my life.stop doing business with @SilverAirways,111,3.5999999999999996 +674,negative,@United never heard of this? http://t.co/QDebyaHqfM,46,15.2 +675,negative,"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, @united?",102,7.8 +676,negative,@united Exhausted & frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s,84,10.7 +677,negative,@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.,91,6.6000000000000005 +678,positive,@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs,114,7.9 +679,negative,@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable,121,2.5 +680,negative,@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.,93,5.4 +681,negative,"@United fucked up, then voided my ticket, and KEPT MY MONEY. Not even an apology. I will never fly with your airline again. #UnitedAirlines",116,6.0 +682,negative,@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!,117,5.1 +683,negative,@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK. has terrible service and UA staff cannot reach Silver,114,7.000000000000001 +684,negative,"@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry.",117,7.7 +685,positive,@united Thank you!,16,12.5 +686,positive,@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0,60,13.3 +687,negative,@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet,111,1.7999999999999998 +688,negative,@united Lovely new plane from LGA to ORD but no power outlets?,51,3.9 +689,negative,"@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?",75,5.3 +690,negative,@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!,92,3.3000000000000003 +691,negative,@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet,114,0.8999999999999999 +692,negative,"@united rarely ceases to amaze...for the worse. i hope this is the last time i ""have"" to fly with you.",83,9.6 +693,negative,@united iCloud it is not there yet -- PLEASE HELP 917 703 1472,50,6.0 +694,negative,@united I did... no response back,28,14.299999999999999 +695,negative,@united this is atrocious customer service.,38,5.3 +696,negative,@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice,120,2.5 +697,negative,@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?,103,4.9 +698,negative,@united @dfpietra THAT'S your response? Shaking my head back and forth with a tsk. You can do better-from customer service to your apology,116,5.2 +699,negative,@united of course I did. The bag should be here by now :( #frustrated,56,8.9 +700,negative,@united you are the worst. I will avoid you like the plague.,49,6.1 +701,negative,@united is the worst airline in the world.,35,5.7 +702,negative,@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.,113,3.5000000000000004 +703,negative,@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.,117,5.1 +704,negative,"@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited",119,2.5 +705,negative,@united I will but right now I'm to angry,33,6.1 +706,negative,@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines,120,7.5 +707,negative,@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail,120,4.2 +708,negative,@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair,122,4.1000000000000005 +709,negative,"@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around",123,5.7 +710,negative,@united I think DM would be better,28,3.5999999999999996 +711,negative,@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft tell the truth! @unfriendly,110,2.7 +712,negative,@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....,123,8.9 +713,negative,@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly,117,2.6 +714,negative,@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..,121,4.1000000000000005 +715,negative,@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again,108,1.9 +716,negative,@united really? Someone called in sick and then someone FORGOT to call a replacement?! Now an hour Late Flight to take off. #theworst,111,5.4 +717,negative,@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable,96,5.2 +718,negative,@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home,119,4.2 +719,negative,"@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude.",118,5.1 +720,negative,"@united found a group of people who actually hates people more than ISIS, thats right United Airlines.",86,3.5000000000000004 +721,negative,"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people",121,8.3 +722,positive,@united thank you,15,6.7 +723,negative,@united by the time I finally get to Dallas I could have driven with less frustration and cheaper.,81,2.5 +724,negative,"@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted.",95,5.3 +725,negative,@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!,119,2.5 +726,positive,@united he has no priority and Iove it,31,3.2 +727,positive,@united Pleased to be a Premier Platinum,34,2.9000000000000004 +728,negative,@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting in line to talk to someone about my bag. Status should matter.,113,4.3999999999999995 +729,negative,"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!",85,8.200000000000001 +730,negative,@united i think he actually did not like your screen @campilley 😃😃😃,56,3.5999999999999996 +731,negative,@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!,94,5.3 +732,negative,@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService,117,3.4000000000000004 +733,negative,@united Just checking in again - what is the status of our claim. It is going on 2 months with no attention to this? We are very upset.,108,4.6 +734,negative,@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?,97,3.1 +735,negative,@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.,124,5.6000000000000005 +736,negative,@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.,111,4.5 +737,negative,@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?,112,3.5999999999999996 +738,positive,Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”,109,6.4 +739,negative,@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER,114,5.3 +740,positive,@united thanks for listening! I definitely was not the only person in line who thought it was absurd.,84,3.5999999999999996 +741,negative,@United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb,105,8.6 +742,negative,"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.",112,4.5 +743,negative,@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited,113,6.2 +744,negative,@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.,118,6.800000000000001 +745,negative,@United blocked me from DM'ing them because they would rather I complain about them in a public forum,84,2.4 +746,positive,@united ok. I just submitted. Thanks for the opportunity to give feedback.,63,6.3 +747,positive,@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!,108,3.6999999999999997 +748,positive,"@united I will, as soon as I am done with my article. Thanks! ~Tom",53,9.4 +749,negative,@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.,112,8.0 +750,negative,@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?,99,4.0 +751,negative,@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston,84,2.4 +752,negative,@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.,83,3.5999999999999996 +753,negative,"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.",115,6.1 +754,negative,@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.,89,4.5 +755,negative,"@united I'm rebooked now, but the line was 300 people deep.",49,8.200000000000001 +756,negative,"@united @FlyEIA yes, they said it took more than an hour!",47,8.5 +757,negative,@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.,86,3.5000000000000004 +758,positive,@united Ok thank again for your help!,31,6.5 +759,negative,@united Not a happy flyer. UA flight 1161 from SFO to Cleveland. Sunday 2/22. Stay tuned for blog article from http://t.co/VdFdODqVGx,113,8.799999999999999 +760,positive,@united flight 1491...plane from SFO to DEN is basically on time.,55,9.1 +761,positive,@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.,115,4.3 +762,negative,@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns,110,1.7999999999999998 +763,negative,"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD",117,12.0 +764,negative,"@united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you...""",117,9.4 +765,negative,"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though.",115,5.2 +766,negative,@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.,116,2.6 +767,negative,"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted.",125,5.6000000000000005 +768,negative,@united well that's big of you but I don't have terribly high expectations at this point.,74,5.4 +769,negative,@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿,114,5.3 +770,negative,"@united nice your app says US 4972 delayed by weather. Pilot says waiting on fuel. One in ur control, one not",89,4.5 +771,positive,@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work. Huge thanks.,98,4.1000000000000005 +772,negative,"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?",91,4.3999999999999995 +773,negative,@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.,111,2.7 +774,negative,"@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again. Won't change our flight. Can we go now?",119,11.799999999999999 +775,positive,"@united that would help! or how about integrate it into the App so I can just ""activate"" it and surf...",84,8.3 +776,negative,@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap,97,5.2 +777,negative,@united Nope - still no one helped me. Giving up on united. #badservice,59,8.5 +778,negative,@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.,102,2.0 +779,negative,@united I'd thank you - but you didn't help. taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful,112,7.1 +780,negative,@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?,88,4.5 +781,negative,"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!",103,3.9 +782,negative,@united 45+ min at EWR baggage claim #stillnobags #ridiculous,53,7.5 +783,negative,"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.",123,4.9 +784,negative,@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j,105,11.4 +785,negative,@united at what pt do u just Cancelled Flight! Finally got stndby 4 1pm flight. What a day! #missedWork #clientNotHappy http://t.co/sUPrLfOi8T,122,9.0 +786,positive,@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.,87,5.7 +787,negative,@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early,116,2.6 +788,negative,@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option,114,4.3999999999999995 +789,negative,"@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints",116,4.3 +790,negative,"@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?",77,5.2 +791,positive,@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE,65,9.2 +792,negative,@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better,116,6.0 +793,negative,"@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ",87,10.299999999999999 +794,negative,"@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent.",109,4.6 +795,negative,"@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?",138,4.3 +796,negative,"@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are",114,4.3999999999999995 +797,negative,@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit,103,1.9 +798,negative,"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense",114,6.1 +799,positive,@united ok thx!,13,15.4 +800,negative,@united go to hell,15,6.7 +801,negative,"@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed",114,5.3 +802,negative,@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights,87,1.0999999999999999 +803,negative,"@united 18 flights so far this year. 13 delays including 2 Cancelled Flightations. Late Flightst reason, crew needed mandatory sleep. IN MEXICO!",123,4.9 +804,positive,@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.,85,4.7 +805,positive,@united counter agents at RDU deserve a medal. #thankyou,48,6.2 +806,negative,The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned.,105,5.7 +807,negative,@united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!,113,4.3999999999999995 +808,positive,@united thank you. Literally called for preboarding as I ran up.,54,5.6000000000000005 +809,negative,@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts,114,1.7999999999999998 +810,negative,"@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse",114,4.3999999999999995 +811,positive,@united that's brilliant Thankyou so much. Is it classed as part of carryon?,64,6.2 +812,positive,@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me,89,2.1999999999999997 +813,negative,@united we've been here since 3am and you've Cancelled Flightled our flight twice,69,4.3 +814,negative,@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396,79,2.5 +815,negative,@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.,91,5.5 +816,negative,@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK,112,3.5999999999999996 +817,negative,@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight,119,0.8 +818,negative,@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.,113,5.3 +819,positive,@united Great! I'm ready to go home.,30,13.3 +820,positive,@united wow you even answered back! Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail,98,10.2 +821,negative,@united noooooooooooooooooooooope.,33,6.1 +822,negative,"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily.",125,6.4 +823,positive,@united @JMS2802 : outsource it all United Airlines...your customers are just loving you for it. Outsource. Outsource. Outsource.,112,8.9 +824,positive,@united Thank you! You need to follow back tho otherwise I can't DM you. X,60,6.7 +825,negative,"@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people",98,5.1 +826,negative,@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.,120,5.800000000000001 +827,positive,@united Just sent! Thanks :),24,16.7 +828,negative,@united already missed connection ugh,33,3.0 +829,negative,"@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft.",117,4.3 +830,negative,@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding & I now lost my bag. Help!,120,5.0 +831,negative,@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.,90,3.3000000000000003 +832,negative,@united flight 3763 IAd-Sat. We're on the outdoor track for an hour,56,7.1 +833,negative,@united - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO #1589. You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.,115,15.7 +834,negative,@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight. #linesforever #customerservice #fail #again,115,5.2 +835,negative,@united you're the reason this whole travel experience has been a nightmare,64,3.1 +836,negative,@united what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve,80,3.6999999999999997 +837,negative,@united that's not even an apology,29,6.9 +838,negative,@united that's cool - now what?,26,15.4 +839,negative,@united - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO #1589. You're the ONLY airline without WiFi...,98,14.299999999999999 +840,negative,"@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv",121,9.1 +841,negative,@united #unitedairlines so is it 6:20 pm or 12:20? ORD ABQ 3709. I can't even take a walk without missing a change.,94,8.5 +842,negative,"@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room",109,1.7999999999999998 +843,negative,"@united Either is fine. However, plundering my hard-earned dollars is not fine.",68,7.3999999999999995 +844,negative,"@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?",78,5.1 +845,negative,"@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status on an airline that's unsafe? STUNNING",115,4.3 +846,negative,@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?,69,2.9000000000000004 +847,negative,"@united Awesome flight crew on UA1589, re the plane, the Jurassic period called and they want their dinosaur/plane back!",102,4.9 +848,negative,"@united In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice",117,6.0 +849,negative,"@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981",67,10.4 +850,negative,@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!,98,7.1 +851,negative,"@united +You really know how to piss people off. Your Farelock option is fake!",65,4.6 +852,negative,"@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. They Do. Not. Care.",114,9.6 +853,negative,@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔,80,3.6999999999999997 +854,negative,@united We're hoping to hear from you actually.,40,7.5 +855,negative,"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day",117,4.3 +856,negative,"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance"".",109,5.5 +857,negative,"@united b) I contacted you directly, and the phone service was Laissez Faire at best. The problem isn't a Cancelled Flightled a flight.",113,5.3 +858,negative,"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.",109,5.5 +859,negative,"@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags",110,5.5 +860,negative,@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.,100,4.0 +861,positive,@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911,102,4.9 +862,negative,@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight board http://t.co/HfoF33iyhi,120,7.5 +863,negative,"@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?",106,5.7 +864,negative,"@united Cancelled Flights flt from EWR. ""No crew"".Tells wife & 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead.",124,10.5 +865,negative,"@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United",121,3.3000000000000003 +866,negative,@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket,117,1.7000000000000002 +867,negative,@united 1.75 hour delay. Nothing says sorry like a voucher. Missing time with family. #family #precioustime,92,7.6 +868,negative,@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G,104,7.7 +869,negative,"@united is unfriendly screw family, that hates kids and moms. now waiting on UA871... pray its better FYVRFN ..due to agent error and tickt",116,6.9 +870,negative,"@united gate agent at EWR "" if you are disabled or in a wheel chair, it's time to board, please step"". STEP UP??? Lol",94,10.6 +871,negative,@united it won't help...been there done that.,39,15.4 +872,negative,@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals,113,2.7 +873,positive,@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx,84,6.0 +874,negative,@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag,111,6.3 +875,negative,@united we had four scheduled flights on this reservation and literally did not take one! Unreal,81,2.5 +876,negative,@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over,103,1.9 +877,negative,@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap,106,1.9 +878,negative,@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.,116,3.4000000000000004 +879,positive,@united thank you!,16,12.5 +880,positive,@united Thanks for the update.,26,7.7 +881,negative,@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR,112,2.7 +882,negative,@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?,117,4.3 +883,negative,"@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.",98,8.200000000000001 +884,negative,@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).,113,5.3 +885,positive,@united just confirmed a seat! Crisis averted! Beers won't be missed now,61,6.6000000000000005 +886,negative,@united was that English? I'll DM though I don't think you'll make a plane appear.,68,8.799999999999999 +887,negative,@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭,115,8.7 +888,negative,@united sitting in a plane with no pilot. Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks,93,7.5 +889,positive,@united Understood and thanks! I should have tried reaching out sooner.,61,4.9 +890,negative,@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?,112,7.1 +891,negative,@united received hotel but no food. Also email for 3750 miles. Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?,115,4.3 +892,negative,@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines,102,6.9 +893,negative,"@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!",110,6.4 +894,positive,@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA,121,9.1 +895,negative,"@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!",99,5.1 +896,negative,@united Ha… you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.,120,5.0 +897,negative,@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!,112,4.5 +898,positive,@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior,95,5.3 +899,negative,@united #UnitedAirlines how long will1531 be delayed.,47,6.4 +900,negative,@united Why isn't the flight status updated to delayed UA1532 no board,59,3.4000000000000004 +901,negative,@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..,114,4.3999999999999995 +902,negative,@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!,110,7.3 +903,negative,@united you suck. 9 hour delay?!,27,14.799999999999999 +904,negative,@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.,120,4.2 +905,negative,"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.",85,4.7 +906,negative,@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!,107,4.7 +907,negative,@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?,108,3.6999999999999997 +908,negative,@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport,113,3.5000000000000004 +909,negative,@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!,52,5.800000000000001 +910,negative,@united still no response??,24,12.5 +911,negative,@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me,92,3.3000000000000003 +912,negative,"@united There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver...""",117,10.299999999999999 +913,negative,@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.,114,3.5000000000000004 +914,negative,@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.,113,2.7 +915,negative,@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?,89,3.4000000000000004 +916,positive,@united Thanks!,14,14.299999999999999 +917,negative,@united 768 SFO to BOS and no internet it is 2015 what gives?,49,4.1000000000000005 +918,negative,"@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!",112,8.0 +919,negative,@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!,107,7.5 +920,negative,"@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way",109,4.6 +921,negative,@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?,117,6.0 +922,negative,@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE,60,8.3 +923,negative,@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines),116,2.6 +924,positive,"@united been solved, they finally picked up the second time I called, thanks for the response JH! 7:21 to dulles works!",99,6.1 +925,negative,"@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants.",94,6.4 +926,negative,@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united,118,5.8999999999999995 +927,negative,@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead,113,3.5000000000000004 +928,negative,@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!,57,12.3 +929,negative,"@united thanks for the link, now finally arrived in Brussels, 9 h after schedule...",70,8.6 +930,negative,@united 2nd flight in two weeks that you have lost my bag! Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE,109,4.6 +931,negative,"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues",103,8.7 +932,positive,@united has the best customer experience via twitter - huge fan!!!,56,8.9 +933,negative,@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.,88,4.5 +934,negative,"@united Beyond frustrated Sked change = no seats, earlier departure and double layover. Of course only seats are $$++. Cust svc no help",113,8.0 +935,negative,"@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.",97,6.2 +936,positive,@united love the new 1st class breakfast!,35,5.7 +937,negative,@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.,115,5.2 +938,negative,"@united flight Cancelled Flightled, and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD, just arriving earlier! Help!",122,5.7 +939,negative,@united so is the ^JJ standing for Just Joking? I am not finding the humor.,61,6.6000000000000005 +940,negative,@united at this point I made it home on my own.,37,5.4 +941,positive,@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!,113,3.5000000000000004 +942,negative,"@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go. +J",111,2.7 +943,negative,"@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.",116,4.3 +944,negative,@united it wasn't a comment. It was a question. But thanks for your copy and paste response,75,5.3 +945,negative,"@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!",89,6.7 +946,negative,@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR,115,4.3 +947,positive,@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!,85,8.200000000000001 +948,negative,@united how about starting without the robotic response?,49,4.1000000000000005 +949,negative,"@united You can't control turbulence, but you can control customer experience, lot of scared people up here.",92,5.4 +950,negative,"@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck.",111,4.5 +951,negative,"@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR",107,3.6999999999999997 +952,negative,@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice,112,4.5 +953,negative,@united flight 433 lets go you look like clowns no one is giving up 1st class for $500,69,2.9000000000000004 +954,negative,@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService,115,6.1 +955,positive,@united Cool. Thank you.,21,14.299999999999999 +956,positive,@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight,94,2.1 +957,negative,@united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail,85,3.5000000000000004 +958,negative,@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice,116,3.4000000000000004 +959,negative,"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.",95,8.4 +960,negative,@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online?,116,4.3 +961,negative,@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE,116,4.3 +962,negative,@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.,88,2.3 +963,negative,@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy,89,2.1999999999999997 +964,negative,.@united Not what's been shared by the pilot with passengers!,52,7.7 +965,negative,@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu,100,8.0 +966,negative,@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat? WTF.,91,3.3000000000000003 +967,negative,"@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.",129,6.2 +968,negative,@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!,115,3.5000000000000004 +969,negative,@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning,75,9.3 +970,negative,"@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?",126,4.8 +971,negative,".@united You may ""dislike delays"" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.",110,5.5 +972,negative,@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay,113,3.5000000000000004 +973,negative,"@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit",93,4.3 +974,negative,@united Making sure your flights aren't delayed due to poor maintenance would be a start.,75,4.0 +975,negative,@united hilarious,16,6.2 +976,negative,@united hahahahaha ya tried that already,35,2.9000000000000004 +977,negative,"@United ""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages.""",115,5.2 +978,negative,@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool,103,2.9000000000000004 +979,negative,"@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm",117,7.7 +980,negative,"@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee",124,4.8 +981,negative,@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere,107,4.7 +982,negative,@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.,99,5.1 +983,negative,"@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!",121,5.0 +984,negative,@united you need a bag bouncer. Get it together,39,5.1 +985,negative,@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?,111,5.4 +986,negative,"@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.",108,3.6999999999999997 +987,negative,UA3388 @united was Cancelled Flightled not delayed. Re-Flight Booking Problems still 90 miles from home. At least acknowledge the Cancelled Flightlation.,133,3.8 +988,negative,@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight,116,0.8999999999999999 +989,positive,@united Was able to send the DM. All good now.,37,8.1 +990,negative,@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...,111,3.5999999999999996 +991,negative,@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly,110,1.7999999999999998 +992,negative,@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?,100,5.0 +993,negative,@united well for a start it would be nice if your ticket was actually in the system when you change a flight,87,1.0999999999999999 +994,negative,@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.,102,2.0 +995,negative,@united no they did not want to deliver at my house. Had to go to sombrons else house,68,2.9000000000000004 +996,positive,@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.,97,3.1 +997,negative,"@united I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send.",79,8.9 +998,negative,"@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback",119,5.0 +999,negative,@united I have sent a message with a bag tag. Have you looked?,50,6.0 +1000,negative,"@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?",99,4.0 +1001,negative,"@united why do I check in online if I still have to wait in line for an hour to ""check in"" at counter? #fuckinlame @naia_miaa",101,6.9 +1002,negative,@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.,92,3.3000000000000003 +1003,negative,@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever,103,5.800000000000001 +1004,negative,@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff,116,2.6 +1005,negative,"@united - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process.",96,7.3 +1006,positive,@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E,101,7.9 +1007,negative,"@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again.",133,4.5 +1008,negative,"@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet",115,6.1 +1009,negative,"@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH",97,5.2 +1010,negative,@united Do you have a further update on the suitcase today please.,55,3.5999999999999996 +1011,negative,@united literally sucks,21,4.8 +1012,positive,@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien,80,6.2 +1013,negative,@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS,115,1.7000000000000002 +1014,negative,@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.,116,4.3 +1015,negative,@united this is the second time my flights been Cancelled Flightled... Like really?,71,7.000000000000001 +1016,negative,@united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket,105,7.6 +1017,positive,@united I am impressed with your super-fast reply to @CGJase,51,5.8999999999999995 +1018,positive,"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!",91,5.5 +1019,negative,"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....",102,9.8 +1020,negative,@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?,78,5.1 +1021,negative,@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable,114,4.3999999999999995 +1022,negative,@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail,114,4.3999999999999995 +1023,negative,@united was trying to change a flight online but got an error can you help via DM?,66,3.0 +1024,positive,@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.,94,2.1 +1025,negative,@united you are terrible.,22,9.1 +1026,negative,"@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight",116,6.0 +1027,negative,@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.,94,6.4 +1028,negative,@united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR,76,9.2 +1029,negative,"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …",117,5.1 +1030,negative,@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.),99,5.1 +1031,negative,@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.,76,5.3 +1032,negative,@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?,122,6.6000000000000005 +1033,negative,@united @DelonGerry ual sucks,26,7.7 +1034,negative,@united not happening. Delta took care of us. Peace!,44,9.1 +1035,negative,BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines,116,8.6 +1036,negative,@united you have now lost my bag. Never ever flying United again #joke,58,5.2 +1037,negative,"@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue",111,1.7999999999999998 +1038,negative,"@united Missed UA1568 connection due 2 mechanical failure UA1543 (""uplink prob""). I will lose ~$400 in clients Mon. How can you compensate?",118,8.5 +1039,negative,@United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United,96,3.1 +1040,negative,"@united Yes I did. We headed out to de-ice 5 minutes after I sent it to you. Made it to Austin, but am now waiting for the luggage.",104,5.800000000000001 +1041,negative,"@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!",126,7.1 +1042,negative,@united doesn't help the 100 or more passengers that just arrived an hour Late Flight.,72,4.2 +1043,negative,@united 40 minutes on tarmac now. That's after 9 hour delay.,50,8.0 +1044,negative,@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1,108,6.5 +1045,negative,@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz,117,6.800000000000001 +1046,negative,@united Is flight 746 going to sit on the tarmac FOREVER?????????,55,18.2 +1047,negative,@united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional.,110,4.5 +1048,negative,@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons,112,2.7 +1049,positive,@united I wanna be grand staff,25,4.0 +1050,negative,"@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why...",77,7.8 +1051,negative,@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate,111,3.5999999999999996 +1052,negative,@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.,91,4.3999999999999995 +1053,negative,@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.,96,4.2 +1054,positive,@united I wanna be ride United airline! I love airplane,46,4.3 +1055,negative,"@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??",123,7.3 +1056,negative,@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity,95,3.2 +1057,negative,"@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?",125,9.6 +1058,negative,"@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ",73,11.0 +1059,negative,"@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet",110,3.5999999999999996 +1060,negative,@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted,80,2.5 +1061,negative,"@united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?",122,5.7 +1062,negative,"@united If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"", you should reconsider what you think that means.",114,6.1 +1063,negative,"@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United",110,3.5999999999999996 +1064,negative,@united why do you want me to be loyal if don't let me carry on my bag that easily fits in overhead,78,2.6 +1065,negative,@united On top of that I paid for 1st class and my wife got stuck in coach.,59,3.4000000000000004 +1066,negative,@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.,100,5.0 +1067,negative,"@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united",106,4.7 +1068,negative,@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence,105,2.9000000000000004 +1069,negative,@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever,100,6.0 +1070,negative,"@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat? Why is it announced to leave it for rollers? Thx",112,4.5 +1071,negative,@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u,102,4.9 +1072,negative,@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?,113,2.7 +1073,negative,"@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded",117,2.6 +1074,negative,@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight. #unacceptable #ORD,126,4.8 +1075,negative,"@united Nope, no more chances. Your airline messed up both ways of our trip.",63,6.3 +1076,negative,@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice? How about all gate checked? Thx,106,4.7 +1077,positive,@united you're my early frontrunner for best airline! #oscars2016,57,7.000000000000001 +1078,negative,"@united bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info.",114,3.5000000000000004 +1079,negative,@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!,111,6.3 +1080,negative,@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars,67,6.0 +1081,positive,@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky,106,5.7 +1082,negative,@united will lose my bag but won't give me free pretzels #frauds,53,5.7 +1083,negative,"@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS",111,1.7999999999999998 +1084,negative,@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter,105,2.9000000000000004 +1085,negative,@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!,94,2.1 +1086,negative,"@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!",96,5.2 +1087,negative,@united is it even legal for you guys to advertise flights that you cant honor??,66,4.5 +1088,negative,@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.,85,3.5000000000000004 +1089,negative,@united was forced to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic,114,1.7999999999999998 +1090,negative,"@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away",112,4.5 +1091,negative,"@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).",116,10.299999999999999 +1092,negative,@united it will be on a different airline.,35,5.7 +1093,negative,@united and was told that its been the case for weeks but is still not resolved.,65,3.1 +1094,negative,"@united clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59",77,14.299999999999999 +1095,negative,@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support,103,2.9000000000000004 +1096,negative,@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!,113,8.0 +1097,negative,@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2,119,9.2 +1098,negative,"@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around.",114,2.6 +1099,negative,@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2,119,8.4 +1100,negative,@united i need help but in spanish,28,3.5999999999999996 +1101,negative,"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online",115,5.2 +1102,negative,@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?,100,6.0 +1103,negative,@united UA1731 - Denver to Austin... Still on the ground...,50,16.0 +1104,negative,@united either your staff or whoever you contract with at PVD is failing you big time tonight...,80,5.0 +1105,negative,@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?,102,4.9 +1106,negative,"@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN",111,5.4 +1107,negative,@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think,98,4.1000000000000005 +1108,negative,@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi,92,2.1999999999999997 +1109,positive,@united will do. Thanks for the help. Cheers,37,8.1 +1110,negative,"@united bull crap. I spent $600 on a recent trip. That's not small change. I got 10,000 AA miles. Would have only been 6600 UA",102,7.8 +1111,negative,@united yes I did. Terrible service from your courrier,46,4.3 +1112,negative,@united compensate us for new clothes bet you won't,43,4.7 +1113,positive,@united I have 8 flights with you in the next two weeks :) let's make some good memories!,72,6.9 +1114,negative,"@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)",77,10.4 +1115,negative,@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving,112,2.7 +1116,negative,@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams,87,5.7 +1117,negative,"@united I tried the online tracking and they said something like ""attempting to locate luggage""",81,3.6999999999999997 +1118,negative,@united your worker told us not to call because we'd be talking to someone in Thailand...,74,6.800000000000001 +1119,negative,@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.,115,6.1 +1120,negative,@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do,113,2.7 +1121,negative,@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground. #liars #united,115,3.5000000000000004 +1122,negative,@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?,113,8.0 +1123,negative,@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections,116,1.7000000000000002 +1124,negative,"@united if you don't like delayed bags, why do you let it happen so much?",59,6.800000000000001 +1125,negative,@united the delay is due to customer service for 20 people? What about the DIS-SERVICE you provided for 100+? #FlightFail #Hour20Delay,114,6.1 +1126,positive,@united he is so excellent and so reliable :) #happycustomer,51,7.8 +1127,negative,@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS,56,1.7999999999999998 +1128,negative,@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service',112,3.5999999999999996 +1129,positive,@united it was delivered! Thank you for making sure it arrived at my doorstep!,65,4.6 +1130,negative,"@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.",95,5.3 +1131,negative,"@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business.",117,6.0 +1132,positive,“@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z”,64,14.099999999999998 +1133,negative,@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?,97,4.1000000000000005 +1134,negative,@united Thanks for the vague canned response that doesn't address the issue!,65,4.6 +1135,positive,@united thank you!,16,12.5 +1136,negative,@united that's not good enough for all of us affected by the awful organization and timing and have now been set back,96,2.1 +1137,negative,@united Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.,70,5.7 +1138,negative,@united Why is my time less important to you? #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail,87,5.7 +1139,negative,@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice,93,5.4 +1140,negative,@united I did. It took about an hour and a half though,43,4.7 +1141,negative,@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn,102,4.9 +1142,negative,@united i did but i got nothing from it. Just dissapointment =(,52,7.7 +1143,negative,@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M,105,8.6 +1144,positive,@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.,119,1.7000000000000002 +1145,negative,@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa,74,13.5 +1146,negative,@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.,82,6.1 +1147,positive,"@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)",80,12.5 +1148,negative,@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.,114,5.3 +1149,negative,@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate,76,5.3 +1150,negative,@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.,120,5.0 +1151,negative,@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?,110,3.5999999999999996 +1152,negative,@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.,105,4.8 +1153,negative,@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free. Your excellence in operational efficiency is showing,113,5.3 +1154,negative,"@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1",62,14.499999999999998 +1155,negative,@united what about the poor customer service at checkin at Kansas KCI?!? That's it???,72,11.1 +1156,negative,@united except all of that delayed the flight anyway.,45,4.3999999999999995 +1157,negative,@United maybe find a different gate #ua1758,37,5.4 +1158,negative,@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous,117,7.7 +1159,negative,@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?,86,3.5000000000000004 +1160,negative,@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke,118,2.5 +1161,negative,@united can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.,125,3.2 +1162,negative,@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.,100,3.0 +1163,negative,"@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option.",115,3.5000000000000004 +1164,negative,"@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484",108,9.3 +1165,negative,@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge,106,9.4 +1166,negative,@united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline,107,6.5 +1167,negative,@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always,104,3.8 +1168,negative,@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.,99,3.0 +1169,negative,@united sitting on UAL 683 - a comedy of errors. UAL is incompetent,55,5.5 +1170,negative,"@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?",113,7.1 +1171,negative,"@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.",63,14.299999999999999 +1172,positive,@united bummer but thank you for the quick response,43,2.3 +1173,negative,@united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.,100,5.0 +1174,negative,@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.,113,6.2 +1175,negative,"@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent",114,5.3 +1176,negative,@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.,94,4.3 +1177,negative,@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been,114,3.5000000000000004 +1178,negative,"@united, you just caused a riot on the airplane. Never seen anything like this",65,4.6 +1179,negative,"@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there.",101,3.0 +1180,negative,@united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever.,117,3.4000000000000004 +1181,negative,@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.,106,3.8 +1182,positive,"@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!",72,6.9 +1183,negative,@united lol too little too Late Flight,32,3.1 +1184,negative,@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM,81,3.6999999999999997 +1185,negative,@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability,113,3.5000000000000004 +1186,negative,@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin? Pls start charging. http://t.co/2nY5TuXFqf,113,8.799999999999999 +1187,negative,@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.,61,4.9 +1188,negative,@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief,108,3.6999999999999997 +1189,negative,@united your seats are god awful.,28,7.1 +1190,negative,@united good try but @SouthwestAir got her here safer and sooner,54,3.6999999999999997 +1191,positive,@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.,136,1.5 +1192,negative,@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!,70,10.0 +1193,negative,@united I'm on UA1118 and my direct tv isn't working. How do I avoid this in future?,68,7.3999999999999995 +1194,negative,@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK,117,8.5 +1195,negative,@united i sure will,16,6.2 +1196,negative,"@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?",105,7.6 +1197,negative,"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.",103,6.800000000000001 +1198,negative,@united customer service sucks! They hang up after waiting an hour and talking for 5 minutes.,78,3.8 +1199,negative,@united JP - DM message who? Can't get a DM through to @united,50,10.0 +1200,negative,@united strikes again! Why board anyone if there's something wrong with the plane? Common sense.,82,6.1 +1201,negative,@united: thanks for the miserable trip GNV<<<FSD on 2.19-2.21.,63,19.0 +1202,negative,@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting. Now day Late Flight. No apology or upgrade offer to LHR from ORD???,131,5.3 +1203,positive,@united social media team is on point on #OscarNight :),46,8.7 +1204,negative,@united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence,106,0.8999999999999999 +1205,negative,@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united,98,10.2 +1206,negative,@united this is it... Last time I fly #UnitedAirlines you screw up every trip now will be stuck in ord and miss work.,95,6.3 +1207,negative,"@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay.",105,2.9000000000000004 +1208,negative,@united I need help with a missing bag.,32,6.2 +1209,negative,@united I was. But I have given up.,28,10.7 +1210,negative,@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!,109,2.8000000000000003 +1211,negative,@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...,115,5.2 +1212,negative,@united is the worst airlines sitting on the plane at Houston-bush airport now for an hour and a half waiting for Late Flight passengers,113,1.7999999999999998 +1213,negative,@united might possibly have the worst service on the planet.,51,3.9 +1214,negative,@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited,116,1.7000000000000002 +1215,negative,@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR,65,6.2 +1216,negative,@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there,97,6.2 +1217,negative,@united and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse,105,1.9 +1218,negative,@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse,100,3.0 +1219,negative,@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better,113,1.7999999999999998 +1220,negative,@united UA1534 has now had 11 different departure times. Wtf. Make up your mind.,67,6.0 +1221,negative,@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence,108,2.8000000000000003 +1222,positive,@united thank you for following up!,30,6.7 +1223,positive,@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.,78,5.1 +1224,negative,"@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?",96,5.2 +1225,negative,@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit,79,5.1 +1226,negative,@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!,84,7.1 +1227,negative,@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!,54,13.0 +1228,negative,@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing,113,4.3999999999999995 +1229,negative,@united How about free wifi when your flights delayed? Only 20 mins allowed!,64,4.7 +1230,negative,@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies,111,7.199999999999999 +1231,negative,@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston,118,2.5 +1232,negative,@united why do you hate your passengers?,34,5.8999999999999995 +1233,negative,@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance,117,2.6 +1234,negative,.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.,118,4.2 +1235,negative,@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR,121,10.7 +1236,negative,@united what a long day of delays. Please get us to Dallas tonight!!!! Fingers crossed!!! #winterstorm2015 #whichisworsedenordfw.,113,10.6 +1237,negative,@united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!,117,4.3 +1238,negative,@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location,108,1.9 +1239,negative,@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on,112,1.7999999999999998 +1240,negative,"@united, there is no good word for describing how angry and pissed off of a customer you have made me.",83,3.5999999999999996 +1241,negative,"@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever. #UnitedAirlines",119,5.0 +1242,positive,@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN,115,3.5000000000000004 +1243,negative,"@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!",109,8.3 +1244,negative,@united false.,13,15.4 +1245,negative,"@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all.",108,6.5 +1246,positive,"@united thanks, it was my first time in a United lounge and felt welcomed.",61,4.9 +1247,negative,".@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim",95,7.3999999999999995 +1248,negative,@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots.,102,4.9 +1249,negative,@united 100. % failure in 2015 #UnitedAirlines,40,10.0 +1250,positive,@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk,98,8.200000000000001 +1251,negative,"@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know, #UnitedAirlines",92,6.5 +1252,negative,"@united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays.",84,4.8 +1253,negative,@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever,89,4.5 +1254,positive,@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅,72,4.2 +1255,negative,@united but we are on All Nippon now (booked by United to replace the one we missed).,69,5.800000000000001 +1256,negative,@united what is this subtlety gate changes? Are you kidding with me?,57,5.3 +1257,negative,"@united been good 15yr ""friendly skies"" relationship. 2day agent told me I'm ""only Canadian"" and thus not good enough for military preboard",118,5.8999999999999995 +1258,negative,@united yes was trying to upgrade my seat. Now there are no available spots,62,3.2 +1259,negative,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” inconvience*,81,11.1 +1260,negative,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.,99,10.100000000000001 +1261,negative,".@united I think not. I'm not flying you again, if I can help it.",52,11.5 +1262,positive,@united Resolved. Over hour of work on ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.,120,5.800000000000001 +1263,negative,@united always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever,89,6.7 +1264,negative,"@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle.",113,3.5000000000000004 +1265,negative,@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071,85,2.4 +1266,negative,".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?",100,11.0 +1267,negative,@united you always surprise me with the awfulness of your airline. You guys suck. #worst,74,5.4 +1268,negative,@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD,98,3.1 +1269,positive,@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.,105,3.8 +1270,positive,@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure,109,3.6999999999999997 +1271,negative,"@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people.",91,5.5 +1272,positive,"@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all",115,3.5000000000000004 +1273,negative,@united customer service what's That???,35,14.299999999999999 +1274,negative,"@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline",140,8.6 +1275,negative,@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!,112,4.5 +1276,negative,"@united that's what you have said for years, you are losing customers!!!!!!",64,14.099999999999998 +1277,negative,@united. Once again your lack of customer centricity us astounding,57,3.5000000000000004 +1278,negative,@united now this http://t.co/uygeW2Nosr,36,16.7 +1279,negative,"@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles",119,4.2 +1280,positive,@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.,100,8.0 +1281,negative,@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off,106,0.8999999999999999 +1282,positive,@united look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ,88,8.0 +1283,negative,@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!,114,5.3 +1284,negative,". @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines",121,7.3999999999999995 +1285,negative,"@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!",100,3.0 +1286,negative,"@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!",110,2.7 +1287,negative,"@united no, we still have not heard anything from anyone at @united or the @ErieAirport",73,5.5 +1288,negative,@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.,123,2.4 +1289,negative,@united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage,122,4.9 +1290,negative,@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!,110,3.5999999999999996 +1291,negative,@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags,65,3.1 +1292,negative,@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??,79,7.6 +1293,negative,"@United​ has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status.",126,4.8 +1294,positive,@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise,119,5.8999999999999995 +1295,positive,@united I trust you enough to put my coat in my checked bag!,48,4.2 +1296,negative,@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed,119,5.8999999999999995 +1297,negative,@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight,93,4.3 +1298,negative,@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.,100,3.0 +1299,positive,"@united finally made it to rep, who solved my problem.",45,6.7 +1300,negative,@united you guys are complete ass,28,3.5999999999999996 +1301,positive,@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!,117,4.3 +1302,negative,@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.,100,4.0 +1303,positive,@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!,86,4.7 +1304,negative,@united - Plane came in with broken seat. Rather than fix it they put a broken sign on it and separated me from my kids.,96,4.2 +1305,negative,@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight,116,2.6 +1306,positive,@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!,84,3.5999999999999996 +1307,negative,@united have you read your own same day travel change policy?,51,3.9 +1308,negative,"@united your b737-800w literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k",117,4.3 +1309,positive,@united nope all set. Thx for checking.,33,9.1 +1310,negative,"@united my flight was already Cancelled Flightled this morning because of a ""snow storm in Denver"". And now I'm in DC waiting for a pilot to get on+",121,5.0 +1311,negative,@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks,115,3.5000000000000004 +1312,negative,"@united the most frustrating flying experience. One continuous ""I dunno what time you will leave today. "". Dunno?! That's code for ...?",114,11.4 +1313,positive,"@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.",109,7.3 +1314,negative,@united has an United flight ever been on time. #americanisbetter,56,5.4 +1315,negative,@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster,103,4.9 +1316,negative,@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!,114,6.1 +1317,negative,@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!,86,3.5000000000000004 +1318,negative,"@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor.",92,4.3 +1319,negative,@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled,108,3.6999999999999997 +1320,negative,@united flight from san fransico to jfk was evacuated why?,49,4.1000000000000005 +1321,negative,"@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending",129,8.5 +1322,negative,@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!,113,7.1 +1323,negative,"@united ... I want my bag off flight 1142, what do I do now?",47,12.8 +1324,negative,@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime,78,2.6 +1325,negative,@united I hope you lose the next govt contract,38,2.6 +1326,negative,@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux,116,6.9 +1327,negative,@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!,103,2.9000000000000004 +1328,negative,@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show,99,5.1 +1329,negative,@united ridiculous! I have to be refunded whenever I get at my final destination or not!,73,4.1000000000000005 +1330,negative,@united stay more than 24h traveling ans sleeping on the airports floor,60,1.7000000000000002 +1331,negative,@united seriously? UA 806. Delayed because of the copilot isn't here? For 1.5 hours and he is only flying from Raleigh? Disappointing,112,6.2 +1332,negative,@united seriously. This is just complete bs.,38,7.9 +1333,negative,"@united, we've been waiting for over an hour for our luggage- what gives?",61,8.200000000000001 +1334,negative,@united the costumer services here at Denver Intl Airport is ridiculous bad!,65,3.1 +1335,negative,@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks,72,6.9 +1336,negative,@united I have proof that my situation now is due to company mistake,56,1.7999999999999998 +1337,negative,@united ouch not fair,18,5.6000000000000005 +1338,negative,@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer,80,7.5 +1339,negative,@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling,101,4.0 +1340,negative,@united if I miss the #Oscars I'll never fly united again,47,6.4 +1341,negative,@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy,83,8.4 +1342,negative,"@united flight delayed...again...every time. ""Maintenance issues""",60,16.7 +1343,positive,@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.,93,6.5 +1344,negative,@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned,116,8.6 +1345,negative,@united and I was denied an upgrade because of catering issues??? #poorservice,67,7.5 +1346,negative,@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!,114,4.3999999999999995 +1347,negative,"@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email.",112,4.5 +1348,negative,"@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️",104,6.7 +1349,negative,@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.,82,4.9 +1350,negative,@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ,82,3.6999999999999997 +1351,positive,"@united thx off the response, finally got through the 45 min wait and talked to someone.",73,4.1000000000000005 +1352,negative,@united so unhelpful... http://t.co/vBfIeo2qJC,43,20.9 +1353,negative,@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again,112,2.7 +1354,negative,@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l,115,9.6 +1355,negative,@united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made,88,2.3 +1356,negative,@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation,114,2.6 +1357,negative,"@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules.",110,8.200000000000001 +1358,negative,"@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space.",114,3.5000000000000004 +1359,positive,"@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated",63,14.299999999999999 +1360,negative,"@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour & crew is at their hrs limit & we deplane. Unacceptable.",122,8.200000000000001 +1361,negative,@united stuck in YYZ because staff took a break? Not happy 1K....,54,11.1 +1362,negative,@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.,101,5.0 +1363,negative,@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..,117,5.1 +1364,negative,"@united agent, ""You should use the bathroom before boarding.. Toilets onboard are full."" Oh you can expected a strongly worded email FUnited",119,5.8999999999999995 +1365,negative,"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.",116,4.3 +1366,negative,@united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.,130,4.6 +1367,negative,@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.,103,4.9 +1368,negative,"@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update.",100,5.0 +1369,negative,@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?,73,5.5 +1370,negative,@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.,92,3.3000000000000003 +1371,negative,@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.,113,5.3 +1372,negative,"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me",114,2.6 +1373,negative,@United is offering to reroute my SFO flight to LAX. Might be geography class time.,69,4.3 +1374,negative,@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer,119,6.7 +1375,negative,@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport,92,3.3000000000000003 +1376,negative,@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.,110,4.5 +1377,negative,"@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight. Airlines are the absolute worst",115,2.6 +1378,negative,@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable,105,1.9 +1379,negative,"@united missing my amazing us bank work conference, not ok. What do I do now?????",67,11.899999999999999 +1380,negative,"@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !",114,8.799999999999999 +1381,negative,@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight,114,6.1 +1382,negative,@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.,105,5.7 +1383,positive,@united this is why I fly @SouthwestAir ... Never have any issues,54,9.3 +1384,negative,@united has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed,102,3.9 +1385,negative,"@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing.",102,4.9 +1386,positive,@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!,78,3.8 +1387,negative,@united trying to check in for tomorrow's flight. website keeps timing out. what's up?,73,8.200000000000001 +1388,negative,"@united yes, computer would allow me to get to San Diego quick but customer service will not help. Says can't rebook http://t.co/KcVUbUYExc",118,7.6 +1389,negative,"@United says we had a weather delay in #YXE this morning. The ""weather"" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx",116,11.200000000000001 +1390,negative,"@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights. @AerocivilCol",112,5.4 +1391,negative,@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight,125,3.2 +1392,negative,“@united:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML”:3:15 & still not resolved,123,9.8 +1393,negative,"@united Waiting for 3494 EWR-ORD, delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?",109,7.3 +1394,negative,"@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!",88,6.800000000000001 +1395,negative,@united I missed my connection already. Then I missed the next flight they put me on. Now I'm going to LAX instead of Hawaii. :(,104,6.7 +1396,negative,@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries,105,3.8 +1397,negative,@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.,117,2.6 +1398,negative,"@united + +There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations.",103,1.9 +1399,negative,"@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.",103,4.9 +1400,negative,@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed,98,4.1000000000000005 +1401,negative,"@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff",126,6.3 +1402,negative,"@united Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good.",103,7.8 +1403,negative,@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN,79,2.5 +1404,negative,"@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me. Great 1K service 👎",111,3.5999999999999996 +1405,negative,@united you guys are gay,20,5.0 +1406,negative,@united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday,127,1.6 +1407,negative,"@united - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!",119,11.799999999999999 +1408,positive,"@united Thanks so much , my passport was recovered",42,4.8 +1409,negative,@united Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k,97,9.3 +1410,negative,"@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??",115,8.7 +1411,negative,@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate,113,1.7999999999999998 +1412,negative,"@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?",96,3.1 +1413,negative,"@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?",112,4.5 +1414,negative,@United rescheduled my return flight from #Japan? Uh why? Trying to call #UnitedAirlines #customerservice - 45 min wait. #fun,107,8.4 +1415,negative,@united is by far the worst airline ever 😡😡,35,2.9000000000000004 +1416,negative,"@united, no. Re-booked with American and United said they'd transfer our bags to them.",73,8.200000000000001 +1417,negative,@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.,112,3.5999999999999996 +1418,negative,@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed,85,3.5000000000000004 +1419,negative,@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess,113,6.2 +1420,negative,@united more people would catch their flights if your attendants had more help!,67,3.0 +1421,negative,"@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch",117,5.1 +1422,negative,Only 14 biz days (18 calendar) to respond to my inquiry @united ? I hope your standards are universally adopted :-/ #BadCustomerService,114,7.000000000000001 +1423,negative,@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!,107,6.5 +1424,negative,@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K,93,10.8 +1425,negative,"@united your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks.",96,7.3 +1426,negative,@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid,109,5.5 +1427,negative,"@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?",108,5.6000000000000005 +1428,negative,@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I,112,5.4 +1429,negative,@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to,112,1.7999999999999998 +1430,negative,@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on,111,3.5999999999999996 +1431,negative,"@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649",114,4.3999999999999995 +1432,negative,"@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed",92,10.9 +1433,negative,@united I unfortunately didn't get her name :( she was not nice!,53,9.4 +1434,negative,@united what did you do with my seat. International connection. Seriously?,64,6.2 +1435,positive,@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.,104,4.8 +1436,negative,@united My bag is lost and I can't get ahold of anyone that can help,54,3.6999999999999997 +1437,negative,@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!,114,4.3999999999999995 +1438,negative,"@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a ""no show""",116,5.2 +1439,positive,@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!,72,11.1 +1440,negative,@united never flying United again! Worst experience ever,49,4.1000000000000005 +1441,negative,"@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.",110,5.5 +1442,negative,@united cannot direct message you you do not follow us. I want my luggage. Please hep,70,4.3 +1443,negative,@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.,97,5.2 +1444,negative,@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service,115,1.7000000000000002 +1445,negative,@united direct messages not going through please help,46,2.1999999999999997 +1446,negative,@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app,116,3.4000000000000004 +1447,negative,@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!,113,5.3 +1448,negative,@united Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a,59,13.600000000000001 +1449,positive,@united will do. Just need to get CVG.... and my bag too. Thanks,52,13.5 +1450,negative,"@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.",98,4.1000000000000005 +1451,negative,@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!,101,2.0 +1452,negative,"@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai",97,2.1 +1453,negative,@united so what's the solution?,27,11.1 +1454,negative,@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?,117,2.6 +1455,negative,@united no. I need you to have more than 2 agents at check in.,49,6.1 +1456,negative,@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper,104,3.8 +1457,positive,"@united we got it, thanks.",22,13.600000000000001 +1458,negative,@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..,116,3.4000000000000004 +1459,positive,"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam",114,3.5000000000000004 +1460,negative,@united severely under staffed at Iah.,33,6.1 +1461,positive,@united amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again.,96,4.2 +1462,negative,@united this 2 hr delay is a vacation buzzkill,38,2.6 +1463,positive,"@united just touched down in Miami - not too far off , Nicely done united 👍",60,5.0 +1464,negative,@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1,109,10.100000000000001 +1465,negative,"@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs",115,7.000000000000001 +1466,negative,@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues,118,1.7000000000000002 +1467,positive,"@united it was very comfortable, now waiting for our luggage",51,3.9 +1468,negative,"@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming",114,3.5000000000000004 +1469,positive,@united thank you,15,6.7 +1470,positive,@united finally got through and they were very helpful. Appreciate it!,60,5.0 +1471,negative,@united not for me. I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.,73,4.1000000000000005 +1472,negative,“@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer,115,5.2 +1473,negative,@united not my luggage,19,5.3 +1474,negative,@united it's boarding time for ua3882 but no crewe,42,4.8 +1475,positive,@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow,113,2.7 +1476,negative,@united no way one person is working entire security checkpoint in EWR 🆖,60,1.7000000000000002 +1477,positive,@united THANK YOU!,16,12.5 +1478,negative,@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF,111,9.0 +1479,negative,@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?,125,3.2 +1480,negative,@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.,75,5.3 +1481,negative,@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL,80,3.6999999999999997 +1482,negative,@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable,112,6.2 +1483,negative,@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?,113,2.7 +1484,negative,@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2,116,7.8 +1485,negative,@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi,104,8.7 +1486,negative,@united I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand,105,1.9 +1487,negative,@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService,120,3.3000000000000003 +1488,negative,@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate,104,1.9 +1489,negative,"@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting",126,4.0 +1490,negative,@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.,72,11.1 +1491,positive,@united worked out after all. Thanks for your immediate reply!!,54,7.3999999999999995 +1492,negative,@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain,97,4.1000000000000005 +1493,negative,"@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together",105,5.7 +1494,negative,@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!,122,3.3000000000000003 +1495,negative,@united this customer service experience will be tweeted for quality assurance.,69,2.9000000000000004 +1496,negative,@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!,107,4.7 +1497,negative,@united any chance you could help rebook?? My flight Cancelled Flightled,62,4.8 +1498,negative,@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws,91,6.6000000000000005 +1499,negative,@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr,123,0.8 +1500,negative,@United give me a direct number I can call regarding my lost baggage immediately.,68,2.9000000000000004 +1501,negative,@united involuntarily bumped your passenger and can't guarantee them another flight for three days!,86,3.5000000000000004 +1502,negative,@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've,107,4.7 +1503,negative,"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!",112,4.5 +1504,negative,".@united Our newest delay, right now http://t.co/96fTLZWtvO",53,15.1 +1505,negative,"@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats""",111,5.4 +1506,negative,@united 50 min on hold trying to book award flight because site errors out. Agents ask for my pin to see platinum availability??? badbadbad,116,4.3 +1507,negative,@united is a joke. Lots of angry people at IAH this AM.,44,6.800000000000001 +1508,negative,@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy),93,3.2 +1509,negative,"@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?",111,6.3 +1510,positive,"@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back.",117,6.0 +1511,negative,"@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?",107,5.6000000000000005 +1512,negative,@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight,108,2.8000000000000003 +1513,negative,@united Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K,99,7.1 +1514,negative,"@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada",115,8.7 +1515,negative,@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.,97,4.1000000000000005 +1516,positive,@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD,61,3.3000000000000003 +1517,negative,@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time,118,5.8999999999999995 +1518,negative,"@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here",112,2.7 +1519,negative,@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail,85,3.5000000000000004 +1520,negative,@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel,114,5.3 +1521,negative,@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!,79,5.1 +1522,negative,"@united, more lies... http://t.co/BEqoTLNugc",41,24.4 +1523,negative,@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..,115,6.1 +1524,negative,@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired,82,3.6999999999999997 +1525,positive,@united thank you,15,6.7 +1526,negative,"@united, I don't believe that you do.. http://t.co/7z3GqEBfK2",54,18.5 +1527,negative,"@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks",113,5.3 +1528,negative,@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!,114,3.5000000000000004 +1529,negative,@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta,77,5.2 +1530,negative,@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.,117,3.4000000000000004 +1531,negative,@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/,90,7.8 +1532,negative,@united fuck you for not caring 😢,27,3.6999999999999997 +1533,negative,"@united its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up.",104,5.800000000000001 +1534,positive,Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH,104,7.7 +1535,negative,@united if you lost my belongings then BE HONEST!,41,4.9 +1536,negative,@united Back at the Denver airport and ready for round two today. Ready to get home!,69,4.3 +1537,negative,@united of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll,100,4.0 +1538,negative,@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!,99,2.0 +1539,negative,@united @delta lost my luggage from ATL to hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785,115,3.5000000000000004 +1540,negative,@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!,94,2.1 +1541,negative,"@united Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but...",101,7.9 +1542,negative,@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!,59,5.1 +1543,negative,@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?,86,4.7 +1544,negative,@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!,99,3.0 +1545,negative,"@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks",119,4.2 +1546,negative,@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!,116,2.6 +1547,negative,@united I have never been mislead by a company as many times as I have this week by United Airlines!,81,2.5 +1548,negative,@united I would never fly United Airlines again!,41,4.9 +1549,negative,@united I am still in the airport waiting for my flight.,46,4.3 +1550,negative,@united your airline has been telling me that my luggage is one hour away from my destination for 5 days!,86,2.3 +1551,negative,@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow,78,7.7 +1552,positive,@united just did! Thank you!,24,12.5 +1553,positive,@united thank you!,16,12.5 +1554,negative,"@united Cancelled Flights your flight then sends you an email saying ""think about your next flight..."" #customer #outrage http://t.co/KkwiwI97A4",126,10.299999999999999 +1555,negative,"@united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers",129,4.7 +1556,negative,@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!,119,5.0 +1557,negative,@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.,95,5.3 +1558,negative,"@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better.",113,6.2 +1559,negative,@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY,116,12.1 +1560,negative,@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?,109,3.6999999999999997 +1561,negative,@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta,104,3.8 +1562,negative,"@united I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day",114,1.7999999999999998 +1563,positive,@united I am - thank you!,20,15.0 +1564,negative,@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491,79,1.3 +1565,negative,@united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta.,113,2.7 +1566,negative,"@united no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool.",130,3.8 +1567,negative,@united overbooked by FIFTY people?!? the worst.,42,11.899999999999999 +1568,negative,@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.,107,6.5 +1569,negative,@united I would like to know what is the easiest way to get a refund.,55,3.5999999999999996 +1570,negative,"@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?",102,4.9 +1571,negative,@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here,113,0.8999999999999999 +1572,negative,"@united your service need work - check out this Bush airport ""customer service line"" last nt #unitedagainstunited http://t.co/g00sAozgtv",119,8.4 +1573,negative,"@united you realize you've said this already. At least last time you asked if I needed ""help""",77,6.5 +1574,negative,@united Thanks. This one was delayed an hour and a half prior to scheduled departure.,71,4.2 +1575,negative,"@united Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp",74,10.8 +1576,negative,@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold,96,4.2 +1577,negative,"@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.",121,6.6000000000000005 +1578,negative,@united can you not get the first flight of the day off the ground on time? #1531. Let's go.......,80,15.0 +1579,positive,@united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5,82,8.5 +1580,negative,@united What does delayed due to Customer Service mean for UA761?,55,3.5999999999999996 +1581,negative,@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel,113,6.2 +1582,negative,@united flight #1 no luck on #standby,31,9.700000000000001 +1583,negative,"@united I'm not sure it will have ""next time""...",40,17.5 +1584,negative,@united now the weight restriction? 'We'll try to get as many of you as we can on this plane',75,6.7 +1585,positive,"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO",96,3.1 +1586,negative,@united you a bish,15,6.7 +1587,negative,@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.,100,3.0 +1588,negative,@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited,78,5.1 +1589,positive,@united My bag reference ID number is IND43728M. Thanks for looking at it.,62,4.8 +1590,positive,@united one lady helping the 12 of us with luggage,41,2.4 +1591,negative,@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???,89,6.7 +1592,positive,@united met with agent. All taken care of. Thx for reply,46,6.5 +1593,positive,@united @suntoshi I still like you united airlines,43,4.7 +1594,negative,"@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel",123,13.0 +1595,negative,"@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD",116,3.4000000000000004 +1596,negative,@united you Cancelled Flightled my flight without notification?,56,3.5999999999999996 +1597,negative,"@united since I have an international connection at 9am, I'm hoping for the same thing!",73,5.5 +1598,negative,@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room,98,2.0 +1599,negative,@united once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?,118,2.5 +1600,negative,@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?,110,5.5 +1601,negative,@united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M,113,7.1 +1602,negative,@united I know that. Thanks for the standard reply.,43,7.000000000000001 +1603,negative,@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you,101,2.0 +1604,negative,@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.,96,4.2 +1605,positive,@united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW,89,9.0 +1606,negative,"@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports",116,6.9 +1607,negative,@united no my concerns were not addressed,35,2.9000000000000004 +1608,negative,@united DUH and done. bag whereabouts unknown. Greeeaat,48,6.2 +1609,negative,"@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks",115,5.2 +1610,negative,"@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA.",111,4.5 +1611,negative,@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?,106,5.7 +1612,negative,Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?,118,5.1 +1613,negative,@united you hung up on me again.,26,7.7 +1614,negative,"@united your ""customer service"" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!",107,6.5 +1615,negative,@united it's disgusting and unconscionable the treatment I've received tonight.,70,5.7 +1616,negative,@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!,96,6.2 +1617,negative,@united @ThisIsCoach Every time my united flight got delayed. this is a big frustration.,75,5.3 +1618,negative,@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????,103,9.700000000000001 +1619,negative,".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it.",120,6.7 +1620,negative,@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best,108,0.8999999999999999 +1621,negative,"@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,",113,4.3999999999999995 +1622,negative,@united 1k member broken seat back broken tv broken light lost bag gee thnx. UA922 awesome job,78,2.6 +1623,negative,@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is unreal!!,117,5.1 +1624,negative,@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.,110,4.5 +1625,negative,@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.,79,5.1 +1626,negative,@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.,99,9.1 +1627,negative,@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.,113,6.2 +1628,negative,@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA,104,1.0 +1629,negative,@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.,110,3.5999999999999996 +1630,negative,@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?,123,2.4 +1631,negative,@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550,117,8.5 +1632,negative,@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!,87,6.9 +1633,negative,@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets,98,4.1000000000000005 +1634,negative,@united where is our luggage,24,4.2 +1635,negative,@united we just left @flySFO (delayed). http://t.co/XzBAjMiekx,56,17.9 +1636,negative,@united screws up again...to be expected! NEVER AGAIN!,47,12.8 +1637,negative,@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline...,106,5.7 +1638,positive,@united Life goal: complete ✔️,26,7.7 +1639,negative,@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.,118,1.7000000000000002 +1640,negative,"@united That's called throwing ""loyalty"" out the window and trying to give less awards.",74,6.800000000000001 +1641,negative,"@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??",114,7.000000000000001 +1642,negative,"@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?",89,9.0 +1643,negative,@united that's not an apology. Say it.,32,12.5 +1644,positive,@united Just sent a DM. Thank you for the acknowledgment.,48,6.2 +1645,negative,@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?,117,2.6 +1646,negative,@united no apology? Cool.,22,13.600000000000001 +1647,negative,"@united you ask a lot of customers who you routinely screw over. You know that, right?",71,5.6000000000000005 +1648,negative,@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...,112,5.4 +1649,negative,"@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers....",111,8.1 +1650,negative,@united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.,84,8.3 +1651,negative,@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime,116,9.5 +1652,negative,@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.,87,4.6 +1653,negative,@united we have tried to change our flight THREE times on the phone and got disconnected each time.,82,2.4 +1654,negative,"@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage",99,2.0 +1655,negative,"@united has been showing the same tone deaf video for all these years about how ""wifi is coming!"" Hah.Not before I leave. @VirginAmerica ftw",117,6.0 +1656,negative,"@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD",134,6.0 +1657,negative,@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7,110,7.3 +1658,positive,@united thank you! Much appreciation for your help.,44,6.800000000000001 +1659,negative,"@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?",103,5.800000000000001 +1660,negative,@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354 Disappointed,109,2.8000000000000003 +1661,negative,@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting for over 1 hr,108,4.6 +1662,negative,@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo,118,5.1 +1663,negative,"@United - routing a person from Houston to Newark, NJ and then to SFO is not acceptable.",72,5.6000000000000005 +1664,negative,"@united Freakin""",15,13.3 +1665,negative,@united Suck,11,9.1 +1666,negative,@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD,42,11.899999999999999 +1667,negative,@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane,110,4.5 +1668,negative,@united I'm still trying to get things worked out and you have yet to respond back.,68,4.3999999999999995 +1669,negative,"@united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #.",115,7.000000000000001 +1670,negative,@united 25 min hold has now progressed to over an hour...919-675-0985,59,10.2 +1671,negative,@united YOU SUCK!,15,13.3 +1672,negative,"@united yo, you need a new website really badly. This day and age...",56,10.7 +1673,negative,@united how can u not have gate ready or gate agent for going on hour two,58,1.7000000000000002 +1674,negative,@united just DM'd,15,13.3 +1675,negative,@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(,108,4.6 +1676,negative,@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min,114,1.7999999999999998 +1677,negative,"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.",106,3.8 +1678,negative,"@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?",111,4.5 +1679,negative,@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.,93,5.4 +1680,negative,@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks,119,2.5 +1681,positive,@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk,122,12.3 +1682,negative,@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou,107,3.6999999999999997 +1683,negative,@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience,113,1.7999999999999998 +1684,negative,@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv,96,1.0 +1685,negative,@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm,108,1.9 +1686,negative,"@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available",102,5.8999999999999995 +1687,positive,@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy),114,12.3 +1688,negative,@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!,117,6.0 +1689,negative,@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?,87,3.4000000000000004 +1690,negative,@United also ran out of water and refused service #costumerservice #legit #jk,66,6.1 +1691,negative,@United Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via @CNNMoney,85,10.6 +1692,negative,"@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?",80,3.6999999999999997 +1693,negative,@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united,107,4.7 +1694,negative,@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies,112,2.7 +1695,negative,@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.,110,1.7999999999999998 +1696,negative,"@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards",114,3.5000000000000004 +1697,negative,@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat,85,2.4 +1698,negative,@united well this one missed the mark. She was in a snit from the minute I stepped up to the counter,80,2.5 +1699,negative,@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan,112,8.0 +1700,negative,@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water & cookies in business class. #failed,121,7.3999999999999995 +1701,negative,@united please get me off this plane #UA57,35,5.7 +1702,negative,@united have since dropped to 2 layovers but still not acceptable.,56,3.5999999999999996 +1703,negative,@united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?,68,7.3999999999999995 +1704,negative,"@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD. #failed",126,5.6000000000000005 +1705,negative,@united not completely. Our flight was changed in July but we never received notification.,77,3.9 +1706,negative,@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags,73,2.7 +1707,negative,@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw,101,5.0 +1708,negative,@united can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.,95,5.3 +1709,positive,@united so is that two seats avail so far for us.,39,5.1 +1710,negative,@united has once again earned a place as the worst airline in the business,61,1.6 +1711,negative,"@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?",96,5.2 +1712,negative,@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.,97,7.199999999999999 +1713,negative,"@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff",108,2.8000000000000003 +1714,negative,"@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight",83,7.199999999999999 +1715,negative,@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for,111,4.5 +1716,negative,"@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much",103,5.800000000000001 +1717,negative,@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.,98,2.0 +1718,negative,@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying,118,5.1 +1719,negative,"@united it's 9:56, and the desk attendant stated we would ""sit awhile"" until given the all clear. Lack of communication seems to the norm.",115,7.000000000000001 +1720,negative,@united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again ..,97,7.199999999999999 +1721,negative,@united I'd really like to get off of this plane now.,43,7.000000000000001 +1722,negative,@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics,126,0.8 +1723,negative,@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.,106,3.8 +1724,negative,@united Sandra at ur international checkin counter was rude and offensive. She commented she didn't care if I complained cuz she had 25yrs,116,2.6 +1725,negative,@united My contact stuff is in the bag and I'm legally blind. This is so messed up.,67,6.0 +1726,negative,@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days.,95,4.2 +1727,negative,@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!,113,8.799999999999999 +1728,negative,@united Tell me that you're at least going to cover a room and get me out of here.,65,4.6 +1729,negative,@united OMG!!! you just bumped me off the last flight. Can this get any worse.,64,9.4 +1730,negative,@united Which just speaks to basically the worst designed web system ever.,63,3.2 +1731,negative,"@united Yeah, I tried that about 10 times for two different tickets, and it told me to ""Try again Late Flightr"".",92,6.5 +1732,negative,@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks,117,3.4000000000000004 +1733,negative,@united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa,60,11.700000000000001 +1734,negative,"@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!",123,8.1 +1735,negative,@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick,107,3.6999999999999997 +1736,negative,.@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.,115,5.2 +1737,negative,@united Pay for my hotel.... I'm a broke student #help,45,15.6 +1738,negative,@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help,109,1.7999999999999998 +1739,negative,@united what a nightmare!! Both sides of my flights are a disaster! At Houston getting attitude cuz I was sent to ticket counter,106,3.8 +1740,negative,@united you're terrible.,22,13.600000000000001 +1741,negative,@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!,116,4.3 +1742,negative,@united Anyone there? Did you read my DM?,34,8.799999999999999 +1743,positive,@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!,67,9.0 +1744,negative,"@united EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out",114,3.5000000000000004 +1745,negative,@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.,119,2.5 +1746,negative,@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc,85,10.6 +1747,negative,@united trying to get a customer service agent. Just landed in SFO. Can't fly with 3 layovers with 3 kids!!,88,6.800000000000001 +1748,negative,@united nope I gave up - maybe they'll deliver it,40,7.5 +1749,positive,@united Thanks for the upgrade- please try to get my company to approve more business class travel.,83,3.5999999999999996 +1750,negative,@united more and more delays! No CS help at all! No notifications!,55,7.3 +1751,negative,@united and waiting,17,5.8999999999999995 +1752,negative,@united hoping there is a spare a/c for 1171 tomorrow! Have a ship to board! The sched aircraft is delayed from previous flts.,104,4.8 +1753,positive,@united Hubby made it by the skin of his teeth! :),40,10.0 +1754,negative,@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.,89,4.5 +1755,negative,"@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution",127,6.3 +1756,negative,@united is the worst,17,5.8999999999999995 +1757,negative,@united still waiting,19,5.3 +1758,negative,"@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not",113,6.2 +1759,negative,"@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH",88,15.9 +1760,negative,@united & finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue,119,5.8999999999999995 +1761,negative,"@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful.",89,7.9 +1762,negative,"@united instead of be told when we board, we have to wait for the emails telling us about the delays.",82,3.6999999999999997 +1763,negative,"@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.",95,5.3 +1764,negative,"@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would",114,5.3 +1765,negative,@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.,86,5.800000000000001 +1766,negative,@united I sent a PM over two weeks ago and have heard nothing! #horribleservice #unitedsucks,78,5.1 +1767,negative,"@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta",117,7.7 +1768,positive,@united thank you! Excited to be working with you guys!,46,6.5 +1769,negative,@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems,86,7.000000000000001 +1770,negative,@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.,73,2.7 +1771,negative,.@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines,68,8.799999999999999 +1772,negative,@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.,111,6.3 +1773,negative,"@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm.",82,6.1 +1774,negative,@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies,100,4.0 +1775,negative,@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?,66,6.1 +1776,negative,@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest,97,5.2 +1777,negative,@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs.,114,7.000000000000001 +1778,negative,@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area,74,1.4000000000000001 +1779,negative,@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!,129,3.9 +1780,negative,@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.,74,5.4 +1781,negative,@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!,103,4.9 +1782,negative,@united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks,116,4.3 +1783,negative,@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.,114,5.3 +1784,negative,"@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!",92,4.3 +1785,negative,@united how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?,104,4.8 +1786,negative,Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.,113,3.5000000000000004 +1787,negative,@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.,109,9.2 +1788,negative,@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.,118,4.2 +1789,negative,@united never again.,18,11.1 +1790,positive,@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR,90,7.8 +1791,negative,@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.,119,3.4000000000000004 +1792,negative,@united your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest,116,1.7000000000000002 +1793,negative,@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.,110,2.7 +1794,positive,@united that's great! pls let me know when u start!,42,9.5 +1795,negative,"@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit.",104,5.800000000000001 +1796,negative,@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed,109,2.8000000000000003 +1797,negative,@united sucks.,13,15.4 +1798,negative,@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?,113,2.7 +1799,negative,@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!,83,34.9 +1800,negative,@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.,123,4.9 +1801,positive,@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment. Super nice agent at gate C4 ORD,113,5.3 +1802,negative,@united quality work going on here. http://t.co/9xbO5daKaK,52,13.5 +1803,negative,@united No customer service rep could confirm where my bag was & each gave me different info. Ruined 2 events I had today. #disappointed,117,5.1 +1804,negative,@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.,116,5.2 +1805,negative,"@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent.",117,4.3 +1806,negative,@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.,113,5.3 +1807,positive,@united I see. Thanks for explaining.,32,9.4 +1808,negative,@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212,111,1.7999999999999998 +1809,negative,@united If you follow me I will DM you my phone # which you can call.,54,5.6000000000000005 +1810,positive,"@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.",113,5.3 +1811,positive,"@united Yes, they did. Must have fixed the broken ramp. Thanks!",53,9.4 +1812,negative,@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline,115,3.5000000000000004 +1813,positive,@united thanks,13,7.7 +1814,negative,@united says @USAirways is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im sorry. I want my clothes!!,108,9.3 +1815,negative,@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!,127,4.7 +1816,negative,@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx,118,1.7000000000000002 +1817,negative,@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!,98,12.2 +1818,negative,@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.,114,4.3999999999999995 +1819,negative,@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?,117,3.4000000000000004 +1820,negative,@united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.,112,7.1 +1821,negative,@united you have a culture issue,27,3.6999999999999997 +1822,negative,@united rep wouldn't rebook. This is such a waste of time and poor communication,67,4.5 +1823,negative,@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!,72,2.8000000000000003 +1824,negative,@united employees almost seem happy when delivery terrible customer service.,67,3.0 +1825,negative,@united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather?? Backup planes??,120,5.0 +1826,positive,@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!,114,4.3999999999999995 +1827,negative,"@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!",107,5.6000000000000005 +1828,negative,"@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost",115,5.2 +1829,negative,@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United,78,6.4 +1830,negative,@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2,123,3.3000000000000003 +1831,negative,"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?",80,3.6999999999999997 +1832,negative,@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?,85,4.7 +1833,negative,@united just filled it out. Hope someone responds before we book our next trip.,66,4.5 +1834,negative,@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService #$10voucherwhatajoke,130,5.4 +1835,negative,@united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint,97,3.1 +1836,negative,@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none,109,1.7999999999999998 +1837,negative,@united haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing,85,4.7 +1838,negative,@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor,82,4.9 +1839,negative,@united how long does it take to get a response from your customer service about a complaint done through email?,93,2.1999999999999997 +1840,negative,"@united no bag tagging, led to many people backing up the aisle to front with bags",67,3.0 +1841,negative,"@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers",88,2.3 +1842,negative,@united allowing passengers on my flight to block exit of plane,53,1.9 +1843,negative,@united no wheelchairs,20,5.0 +1844,negative,"@united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance",110,1.7999999999999998 +1845,negative,@united the nightmare continues... http://t.co/TsvgbrL15f,53,17.0 +1846,negative,@united this team added 30 mins on turnaround,38,2.6 +1847,positive,"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations",104,1.9 +1848,negative,@united call wait times are over 20 minutes and airport wait times are longer,64,1.6 +1849,positive,"@united thanks, we did.",20,15.0 +1850,negative,"@united yes, I've been waiting for four hours and no one has been able to help me.",66,6.1 +1851,positive,@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines,85,4.7 +1852,negative,@united we are sitting on the runway for 2 hours! It is ridiculous!!,56,7.1 +1853,negative,"@united, no, your service here pretty much ruined my day, but thanks for the weak attempt",74,5.4 +1854,negative,"@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection",89,5.6000000000000005 +1855,negative,"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?",84,7.1 +1856,negative,@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW,107,7.5 +1857,negative,@united please don't take my membership away :(,40,10.0 +1858,negative,"@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.",93,5.4 +1859,negative,"@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!",115,7.8 +1860,negative,@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?,93,7.5 +1861,positive,@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!,108,13.0 +1862,negative,"@united yep—used that twice; no case id numbers assigned; just tried it again-get screen that says, “thank you for submitting your request”",118,4.2 +1863,negative,@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L,84,4.8 +1864,positive,So appreciated! @united,21,9.5 +1865,positive,@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.,77,7.8 +1866,positive,@united No problem just follow me back so I can! Thank you!,48,6.2 +1867,negative,@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault,80,5.0 +1868,negative,@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone,121,2.5 +1869,negative,@united is probably the least satisfactory airline I've ever been on. Never fails to disappoint.,82,4.9 +1870,positive,@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!,100,4.0 +1871,negative,@united not sure why u call it customer care. Should be customer we don't care,64,4.7 +1872,negative,@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.,121,4.1000000000000005 +1873,negative,@united I fly @AmericanAir normally. This doesn't happen to me with them. I'll let your flyers provide their own feedback. Thank you.,112,7.1 +1874,positive,@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!,73,4.1000000000000005 +1875,negative,@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail,105,5.7 +1876,positive,@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.,71,5.6000000000000005 +1877,negative,"@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain",117,6.0 +1878,negative,@united great job losing one of my six bags on a direct flight. Don't know how you manage to do it.,79,5.1 +1879,negative,@united the worst customer service in Denver.,39,5.1 +1880,negative,"@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ",121,8.3 +1881,negative,@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse,92,4.3 +1882,negative,@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals,105,1.9 +1883,negative,@united No wonder the cabin is filthy. #badservice,43,7.000000000000001 +1884,negative,"@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice",106,5.7 +1885,negative,@united I need #United to be a better airline!!,39,10.299999999999999 +1886,negative,@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me,109,1.7999999999999998 +1887,positive,"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!",68,7.3999999999999995 +1888,negative,"@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice",83,7.199999999999999 +1889,negative,@united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!,109,2.8000000000000003 +1890,positive,@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx,116,7.8 +1891,negative,@united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.,116,3.4000000000000004 +1892,negative,@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes,78,2.6 +1893,negative,@united that's a crazy long form! You need something other than a video?,60,6.7 +1894,negative,@united I hope not to see the same issue on my return flight tomorrow,56,1.7999999999999998 +1895,negative,@united flight just Cancelled Flightled. This is ridiculous,52,3.8 +1896,negative,@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins,67,11.899999999999999 +1897,positive,@united thanks for the reply. If you can get me a better seat on my next leg to Munich. That would be nice.,85,4.7 +1898,negative,@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta,113,3.5000000000000004 +1899,negative,@united thank you for your reply. My frustration is that spending a upgrade just puts you on a wait list.,86,3.5000000000000004 +1900,negative,@united @nathankillam or your staff could try not throwing the luggage around.,67,4.5 +1901,negative,@united 4 of us are stranded And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.,111,2.7 +1902,negative,@united hello I am flying first class and am behind 20 people on zone 1!!!!! Pls pass on to app dept - you should board 1st class first,108,6.5 +1903,positive,@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.,76,2.6 +1904,negative,"@united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone.",98,6.1 +1905,negative,"@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr.",110,7.3 +1906,negative,@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?,104,3.8 +1907,positive,"@united Ill check it out, appreciate the response, regardless.",54,7.3999999999999995 +1908,negative,@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.,81,6.2 +1909,negative,"@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI",70,11.4 +1910,positive,@united 1632 was phenomenal frm gate (SEA) to gate (IAD),47,10.6 +1911,positive,.@united Thanks. Hopefully this is easily resolved.,45,8.9 +1912,negative,@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days,110,1.7999999999999998 +1913,negative,@united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt,79,8.9 +1914,negative,@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?,102,4.9 +1915,negative,@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness,117,5.1 +1916,negative,"@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip",102,2.0 +1917,negative,@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?,123,4.1000000000000005 +1918,negative,@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity,116,4.3 +1919,positive,@united I will. Thanks.,20,15.0 +1920,negative,"@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive",107,9.3 +1921,negative,@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America,105,2.9000000000000004 +1922,positive,@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.,86,4.7 +1923,negative,@united Worst customer non-service for sure!,39,7.7 +1924,negative,@united Worst airline ever?,24,8.3 +1925,negative,@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks,111,1.7999999999999998 +1926,negative,@united need assistance. Line is out the door and travelling with 3 kids.,61,4.9 +1927,negative,@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.,94,5.3 +1928,positive,"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT",100,16.0 +1929,negative,"@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http://t.co/kKEDjNRTWo”",117,10.299999999999999 +1930,negative,"@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference.",115,5.2 +1931,negative,@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618,94,3.2 +1932,negative,@united yes refund my ticket and give me email address to let u know what happened,67,1.5 +1933,negative,@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ,118,8.5 +1934,negative,"@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?",106,4.7 +1935,negative,@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.,114,3.5000000000000004 +1936,negative,"@united Great! I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable.",121,7.3999999999999995 +1937,negative,@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.,70,5.7 +1938,negative,@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy),114,12.3 +1939,negative,@united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help,125,6.4 +1940,negative,@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me,115,0.8999999999999999 +1941,negative,"@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see",114,3.5000000000000004 +1942,negative,@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf,121,7.3999999999999995 +1943,negative,@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT,46,2.1999999999999997 +1944,negative,@united is to airlines as @comcast @XFINITY is to cable/internet,55,7.3 +1945,negative,@united customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP,56,12.5 +1946,negative,"@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!",115,7.000000000000001 +1947,negative,"Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole..",119,5.8999999999999995 +1948,negative,"@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination",97,6.2 +1949,negative,"@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?",113,5.3 +1950,positive,"@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!",123,5.7 +1951,negative,@united 14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy,115,10.4 +1952,negative,@united #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines,114,7.9 +1953,negative,"@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin",124,2.4 +1954,negative,@united send someone to the customer service counter in person. DIA concourse B across from gate B36a.,86,3.5000000000000004 +1955,negative,@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw,65,10.8 +1956,negative,@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml,120,10.8 +1957,negative,@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!,120,5.0 +1958,negative,@united what's the hold up with flight 6475 from SLC to DEN??,50,8.0 +1959,negative,@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong,110,6.4 +1960,positive,@united thank you for the help!!,27,11.1 +1961,negative,@united Yeah that didn't happen!,28,10.7 +1962,negative,@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy,124,12.1 +1963,negative,@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.,105,4.8 +1964,negative,@united Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!,119,11.799999999999999 +1965,negative,"@united no announcement re extra baggage, ""find an empty bin"" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing",113,4.3999999999999995 +1966,negative,@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up,106,4.7 +1967,negative,@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??,119,7.6 +1968,negative,.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.,110,4.5 +1969,negative,@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!,111,3.5999999999999996 +1970,negative,@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane,118,4.2 +1971,negative,"@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage",116,2.6 +1972,negative,"fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA",68,10.299999999999999 +1973,positive,@united you're good. Thank you!,27,14.799999999999999 +1974,positive,"@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.",90,8.9 +1975,positive,"@united oh, the Wi-Fi router is on top of the fuselage! ;)",47,12.8 +1976,negative,"@united on SFO->AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites",114,7.000000000000001 +1977,negative,"@United come on, reopen 1285 at ORD and clear your growing DC backlog",57,3.5000000000000004 +1978,negative,"@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins",118,3.4000000000000004 +1979,negative,@united I'm strongly considering taking my business elsewhere. #UnitedAirlines,70,5.7 +1980,negative,"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**",103,6.800000000000001 +1981,negative,"@united really needs to start upgrading their planes. No TVs & then the ""inflight wifi"" is currently unavailable #UnitedAirlines",114,6.1 +1982,negative,@united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?,113,4.3999999999999995 +1983,negative,@united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first,117,3.4000000000000004 +1984,negative,@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working.,118,6.800000000000001 +1985,negative,@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything. Long lines!! #ua1523,114,4.3999999999999995 +1986,negative,@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.,107,3.6999999999999997 +1987,negative,@united what incentive do I have to give you another chance?,50,4.0 +1988,negative,@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15.,91,6.6000000000000005 +1989,negative,"@united @baldordash Rebooked,arrived 8 hours Late Flightr. Last year 9 hrs to San Diego and the no inflight entertainment!",104,4.8 +1990,negative,@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent,111,2.7 +1991,negative,@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time. Thanks @United!,108,6.5 +1992,negative,@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.,111,4.5 +1993,positive,@united Very impressed so far. An app that's worth a damn and sms updates on my flight.,71,5.6000000000000005 +1994,negative,@united just had the worst customer service experience ever on united airlines,67,1.5 +1995,negative,@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE,119,8.4 +1996,negative,"@united diverged to Burlington, Vermont. This sucks.",46,8.7 +1997,negative,@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!,103,2.9000000000000004 +1998,negative,@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.,86,4.7 +1999,negative,@united I sent my details to the customer care link you sent me almost a month ago and no response.,80,2.5 +2000,negative,@united terrible service for military members and their families. #ridiculous #UnitedAirlines,83,4.8 +2001,negative,@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.,80,3.6999999999999997 +2002,negative,"@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number",88,3.4000000000000004 +2003,negative,@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy,91,8.799999999999999 +2004,positive,"@united thank you. +It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising. +Please assist with earlier flts to Cmh?",119,7.6 +2005,negative,"@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable.",104,5.800000000000001 +2006,negative,@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.,98,4.1000000000000005 +2007,negative,"@united +Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience",109,3.6999999999999997 +2008,negative,@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.,98,3.1 +2009,negative,@united 15.99 for wireless? Was 6.99 epic #fail . #greedy #piggy you are the worst!,69,13.0 +2010,negative,@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6,122,9.0 +2011,negative,"@united your ""Airserv"" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity.",118,6.800000000000001 +2012,negative,@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement,103,7.8 +2013,negative,"@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita",106,4.7 +2014,negative,@united 132 characters does not cover my reasons I'm afraid,50,4.0 +2015,negative,@united while busy on his cell phone ???,33,12.1 +2016,negative,"@united really, fill out a form about my flight experience? I sent an email to the 1K email address.",82,4.9 +2017,negative,"@united: ""Left gate 5 minutes early."" +My thoughts: ""That doesn't count if you sit on the Tarmac for a half hour."" #comeonpeople",107,10.299999999999999 +2018,positive,@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?,83,3.5999999999999996 +2019,negative,@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?,103,4.9 +2020,negative,"@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag, didn't have to check",111,4.5 +2021,negative,@united i booked lh via ua. However at gate they rebooked me to a Late Flightr lh flight. Now that flight didnt earn pqd for me. How do i get it,114,3.5000000000000004 +2022,negative,@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3),81,8.6 +2023,negative,"@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best",119,5.8999999999999995 +2024,negative,"@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM",118,2.5 +2025,negative,@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual,106,5.7 +2026,negative,@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.,85,7.1 +2027,positive,@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41,76,15.8 +2028,negative,@united never fails to have delayed flights 😡,38,2.6 +2029,negative,"@united Yes, myself and about 200 other people also.",44,6.800000000000001 +2030,positive,@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl,79,15.2 +2031,negative,@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA,94,6.4 +2032,negative,@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks,117,4.3 +2033,positive,@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness,89,2.1999999999999997 +2034,negative,@united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees,114,1.7999999999999998 +2035,positive,@united stellar customer service. You have earned my business by your attention to detail.,77,3.9 +2036,positive,@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler,95,6.3 +2037,negative,@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight,92,6.5 +2038,negative,@united No first class passenger should have to pay for inflight wifi.,59,3.4000000000000004 +2039,positive,Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!,78,9.0 +2040,negative,"@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever",114,3.5000000000000004 +2041,negative,"@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks.",115,11.3 +2042,negative,"@united UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade...",83,7.199999999999999 +2043,negative,@united already missed connection... UA 495,38,10.5 +2044,negative,@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...,100,6.0 +2045,negative,"@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say ""oh well""",73,8.200000000000001 +2046,negative,"@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service.",108,4.6 +2047,positive,@united yes to more food! Add some gluten free options while you're at it,60,5.0 +2048,negative,@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.,67,9.0 +2049,negative,@united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5,106,12.3 +2050,negative,@united yes there is when you keep getting the same robotic answer.,56,3.5999999999999996 +2051,positive,@united thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN,65,12.3 +2052,negative,@united bad customer service to NYC a few weeks ago. Thinking of moving on,61,3.3000000000000003 +2053,negative,@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff,117,5.1 +2054,negative,"@united I mean, your employees were really nice as I literally sobbed?",59,5.1 +2055,negative,"@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone",116,7.8 +2056,negative,@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.,111,6.3 +2057,positive,@united They held the plane! Made it!!,32,12.5 +2058,negative,@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!,104,4.8 +2059,positive,"@united ok, have sent u info via DM. I appreciate your help and consideration. 😊",66,6.1 +2060,negative,@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.,95,4.2 +2061,positive,@united nice and early back home! http://t.co/geG4nghmIE,50,14.000000000000002 +2062,positive,@united I hope so too :),19,15.8 +2063,negative,@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive,110,3.5999999999999996 +2064,positive,@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace,113,5.3 +2065,negative,@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough,105,4.8 +2066,negative,@united so much for being here to help. Very disappointed in your customer service.,70,4.3 +2067,negative,@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?,127,3.9 +2068,negative,@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?,123,5.7 +2069,negative,@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help,119,3.4000000000000004 +2070,positive,"@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW",90,14.399999999999999 +2071,negative,@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy,109,1.7999999999999998 +2072,negative,@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.,118,3.4000000000000004 +2073,negative,@united Yes there were PLENTY of seats available. So why did Vicky Thomas refuse to give one to a million mile flyer?,96,3.1 +2074,negative,"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""...",115,7.000000000000001 +2075,negative,@united that would have been nice earlier today. Too Late Flight now. I hope.,64,6.2 +2076,negative,@united waiting 12 mins and counting to get through to Global Services....something going on?,80,7.5 +2077,negative,@united no still trying to get home.,30,6.7 +2078,negative,@united Also your at-gate monitor showed 23 empty seats,47,4.3 +2079,negative,@united That is not what your reservations desk just told me. They said there were plenty of seats,81,2.5 +2080,negative,"@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?",131,4.6 +2081,positive,.@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!,90,4.3999999999999995 +2082,negative,@united lax29108m make it happen please else on a cruise with no luggage tomorrow,68,1.5 +2083,negative,@united no I did not make connection. Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane,106,1.9 +2084,negative,@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.,81,6.2 +2085,negative,@united no u don't,15,13.3 +2086,negative,"@united how much longer will it take? It a guitar, not a royal commission!",61,6.6000000000000005 +2087,negative,"@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off.",122,6.6000000000000005 +2088,positive,@united DM sent. Thanks.,21,14.299999999999999 +2089,negative,"@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service",117,3.4000000000000004 +2090,negative,@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW,122,5.7 +2091,positive,"@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW",113,3.5000000000000004 +2092,positive,@united Thank you! Have a nice evening.,33,9.1 +2093,negative,@united if I wait I'll lose the flight. So frustrating.,46,8.7 +2094,negative,@united it most certainly was not.,29,6.9 +2095,negative,@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix,108,4.6 +2096,positive,@united No thanks. Took care of it when I called,39,5.1 +2097,negative,"@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain",87,9.2 +2098,negative,@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.,110,6.4 +2099,positive,@united awesome thank you very much for the help,40,2.5 +2100,negative,"@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary",119,5.0 +2101,negative,"@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!",111,3.5999999999999996 +2102,negative,"@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours",113,3.5000000000000004 +2103,positive,@united kept me watching the safety video for the first time in forever. Nice job 👍.,69,4.3 +2104,negative,@United has time to respond to everyone else's complaints but not mine. You just lost a customer,80,3.6999999999999997 +2105,positive,@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!,86,3.5000000000000004 +2106,negative,"@united ""most likely"" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks.",102,5.8999999999999995 +2107,negative,@united tell me something I don't know...not #keepingit100 #weaktea,59,11.899999999999999 +2108,negative,@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally,113,1.7999999999999998 +2109,negative,“@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help.,108,9.3 +2110,negative,@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?,90,6.7 +2111,negative,@united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior.,62,6.5 +2112,negative,@united never flying with you guys ever again. The customer service is piss poor at best.,74,4.1000000000000005 +2113,negative,@united when a 2 hour flight turns into a 3:30 ordeal...sigh,50,10.0 +2114,negative,@united where are our luggages? With a group and over 20 luggages are lost,61,3.3000000000000003 +2115,negative,"@united assistance with what, the attitude of your staff no matter which airport we are at?",76,3.9 +2116,positive,@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-),74,8.1 +2117,positive,@united thank you.,16,12.5 +2118,negative,@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!,93,5.4 +2119,negative,@united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!,108,3.6999999999999997 +2120,negative,@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?,93,6.5 +2121,negative,"@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice",105,4.8 +2122,negative,@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.,104,3.8 +2123,negative,@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja,97,9.3 +2124,negative,@united I sent a DM re an existing reservation but no one has responded,58,1.7000000000000002 +2125,negative,@united I miss the Continental days.,31,6.5 +2126,negative,@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.,109,3.6999999999999997 +2127,negative,"@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!",96,7.3 +2128,negative,@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!,86,5.800000000000001 +2129,negative,"@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?",98,6.1 +2130,negative,"@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough",114,4.3999999999999995 +2131,positive,"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!",119,8.4 +2132,positive,@united Looking forward to flying with you guys as well !!,48,6.2 +2133,negative,@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac,114,2.6 +2134,negative,"@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information.",116,6.0 +2135,negative,@united have better customer service at John Wayne airport.,51,3.9 +2136,positive,@united Bag was finally delivered and intact. Thanks for your assistance.,63,4.8 +2137,negative,"@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar.",84,8.3 +2138,negative,@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???,100,7.000000000000001 +2139,negative,@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.,79,6.3 +2140,negative,@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.,84,7.1 +2141,negative,@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united,97,7.199999999999999 +2142,negative,@united truly the WORST day of flying I have ever experienced...,54,7.3999999999999995 +2143,positive,@united. You guys made my day. Treated me well. Thank you!!!,50,14.000000000000002 +2144,negative,@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.,99,3.0 +2145,negative,@united you phone customer service team is bad. Think it is time for me to consider switching airlines.,86,3.5000000000000004 +2146,negative,@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5,115,9.6 +2147,positive,"@united Don't know her last name, but Karen at your call center is terrific. Friendly, helpful. Terrific representative. Kudos.",109,7.3 +2148,negative,@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.,120,5.0 +2149,positive,"@united thank you! Good service, safe flight... 1/2 way home!",52,15.4 +2150,negative,"Why even ask me to DM you and offer help if you ""can't do anything"" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7",121,9.1 +2151,negative,@united Yes and that is appreciated but misinformation damages credibility. You may want to have someone observe in Newark #fwiw,109,2.8000000000000003 +2152,negative,@united you guys suck!,19,10.5 +2153,negative,"@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.",115,6.1 +2154,negative,@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..,93,6.5 +2155,positive,"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise",102,2.9000000000000004 +2156,negative,"@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember",117,4.3 +2157,negative,@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.,102,3.9 +2158,negative,@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M,70,8.6 +2159,negative,@united go bankrupt again and transfer all of your assets to $LUV. That would be great.,72,5.6000000000000005 +2160,negative,"@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but ""unavailable""to book. False advertising much?",115,8.7 +2161,positive,"@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!",107,2.8000000000000003 +2162,negative,"@united unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?",123,7.3 +2163,negative,"@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?",107,3.6999999999999997 +2164,negative,@united Yes I needed plenty of assistance but received none.,51,3.9 +2165,negative,"@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks",110,2.7 +2166,negative,@united thank you for the reply. I emailed your customer care department about my experience.,79,3.8 +2167,negative,@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag,113,3.5000000000000004 +2168,negative,@united I had one interview I was the last person what does that mean?,57,3.5000000000000004 +2169,negative,@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united,112,4.5 +2170,positive,@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!,92,7.6 +2171,negative,@united yes but taking two days to get bag delivered. Missed a full day skiing because of this.,78,3.8 +2172,positive,@united give her the recognition she deserves!,40,5.0 +2173,positive,@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!,115,7.8 +2174,negative,@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.,107,4.7 +2175,negative,@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?,68,7.3999999999999995 +2176,positive,@united you suck. @SouthwestAir you're the best.,42,11.899999999999999 +2177,negative,@United can you let us out of the gate now. UA1157,40,5.0 +2178,negative,"@united & on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go",112,5.4 +2179,negative,"@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks",93,5.4 +2180,negative,"@united Your ""Loyalty Team"" basically flipped me off via phone, but thanks. Maybe Google ""loyalty"" and get back to me? ^LOL",103,8.7 +2181,negative,"Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks",112,6.2 +2182,positive,@united Thank You,15,6.7 +2183,negative,"@united, if you mean beyond opaque ""maintenance issues"", yes, that would be basic in customer service which your EWR staff can't manage.",115,7.000000000000001 +2184,negative,"@united ""Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United""",86,10.5 +2185,negative,. @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful,92,3.3000000000000003 +2186,negative,@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1),107,4.7 +2187,negative,@united - #epicfail from a former gate agent in PIA! He walked away and quit! Luckily a responsible PIA agent saved the day!,102,5.8999999999999995 +2188,negative,@united That was the problem. We were being told the aircraft was on its way.,63,4.8 +2189,negative,@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel! I can't even make this stuff up.,95,7.3999999999999995 +2190,negative,@united do you know how to use twitter bro? Your terminal looks like it's in Bosnia. Here's another pic. http://t.co/M9Nywr5Kbs,108,10.2 +2191,negative,@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.,83,4.8 +2192,negative,@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.,95,4.2 +2193,negative,@united now I'll probably miss my next connection!,43,7.000000000000001 +2194,negative,@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.,118,2.5 +2195,negative,"@united not the case. Now delayed due to ""mechanical issues with no update on departure time"". Just Cancelled Flight the goddamn flight so I go delta",124,4.0 +2196,negative,@united 2 days and 3 planes with mechanical issues? Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!,99,6.1 +2197,negative,@united I didn't get a message from you. I'll resend numbers.,51,9.8 +2198,negative,@United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume.,125,7.199999999999999 +2199,negative,@united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.,80,5.0 +2200,negative,"@united Listen, learn & do this: Remove your PQD requirement. It is insulting. ^HA",73,11.0 +2201,positive,@united thank you for the reply. I will fill out the form and submit it as requested. Good to know you're paying attention!,101,5.0 +2202,positive,@united Gate Agent Alavera is amazing,32,3.1 +2203,negative,@united I need you...to be a better airline. ^LOL,41,14.6 +2204,negative,@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!,108,3.6999999999999997 +2205,positive,@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍,111,3.5999999999999996 +2206,negative,@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!,101,13.900000000000002 +2207,negative,@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!,72,19.400000000000002 +2208,negative,"@united cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF",121,9.1 +2209,negative,"@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE",118,9.3 +2210,negative,@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.,106,3.8 +2211,negative,@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies,114,7.9 +2212,negative,@united already Flight Booking Problems next week's trip on @AmericanAir thanks for making the choice so easy #disunited #unfriendlyskies #servicefail,131,4.6 +2213,positive,"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!",117,5.1 +2214,negative,"@united Also, group 5 is total BS.",28,10.7 +2215,negative,@united Don't ask me to be patient without offering something in return.,61,4.9 +2216,negative,"@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100",124,3.2 +2217,negative,@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue all of which will be getting my business. #unfriendlyskies #unbelievable,119,7.6 +2218,positive,@united free booze for the Bach party would make it better! ORD-->MSY #Delayed #Again We will enjoy either way. Thanks!,103,9.700000000000001 +2219,negative,"@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.",120,5.0 +2220,negative,@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.,115,5.2 +2221,negative,@united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO,122,4.9 +2222,positive,@united all good man it isn't your fault that plane is having maintenance issues,67,3.0 +2223,negative,@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!,111,4.5 +2224,negative,@united Yes but unbelievable. Should have a free fare lock,49,4.1000000000000005 +2225,positive,“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏,108,6.5 +2226,negative,"@united worst AIRLINE +BEWARE THEY DO NOT MAINTAIN THERE PLAIN +BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/",86,5.800000000000001 +2227,negative,"@united it should be free like other airlines! Again, it’s not 1997 anymore.",64,6.2 +2228,negative,@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.,109,4.6 +2229,negative,"@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight",106,3.8 +2230,negative,@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs,111,6.3 +2231,positive,@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!,95,6.3 +2232,negative,@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.,95,6.3 +2233,negative,@united delayed another hour,25,4.0 +2234,negative,@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight. NWS issued storm warning already...,108,5.6000000000000005 +2235,negative,@United @Skywest do it again! I will now miss one or probably both our Aspen events. #Fail,74,6.800000000000001 +2236,negative,"@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable.",85,7.1 +2237,negative,"@united add wifi, entertainment and the old seats and i’ll come back.",58,5.2 +2238,negative,@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays. I beg of you plz sort this out soon!,110,3.5999999999999996 +2239,positive,@united : thanks! i will catch my conection! :),39,15.4 +2240,negative,@United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!,79,5.1 +2241,negative,"@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people! #letsgo",108,4.6 +2242,negative,@united 4016 529557. You going to transfer my car to me too? Because it's at the airport you couldn't get me too...,94,8.5 +2243,negative,"@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner.",110,3.5999999999999996 +2244,negative,"@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel.",111,5.4 +2245,negative,@united you are making me miss big snow in Montana. Not cool.,50,6.0 +2246,negative,@united you might be the only airline not offering waivers...keep up the good fight,70,5.7 +2247,positive,@united Thank you. Any help is appreciated.,37,8.1 +2248,negative,@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?,112,5.4 +2249,negative,@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated,95,6.3 +2250,negative,@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji,68,14.7 +2251,negative,@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks,106,8.5 +2252,positive,@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!,115,5.2 +2253,negative,@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost! You NEVER get it right.,113,2.7 +2254,negative,".@united It's worth saying that, if you litter in Singapore, you get caned. ""But there are rules"" says @united",92,9.8 +2255,negative,"@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $.",115,7.000000000000001 +2256,negative,@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH,116,10.299999999999999 +2257,negative,@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.,91,4.3999999999999995 +2258,negative,@united this means within one week i will have filed 2 compensation complaints to your website,79,1.3 +2259,negative,"@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated.",110,4.5 +2260,positive,“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU! United Cares!,101,8.9 +2261,negative,@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.,121,3.3000000000000003 +2262,negative,@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.,84,3.5999999999999996 +2263,negative,"@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark",103,2.9000000000000004 +2264,negative,@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport,114,0.8999999999999999 +2265,negative,"@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly.",116,3.4000000000000004 +2266,negative,@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.,85,5.8999999999999995 +2267,negative,"@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly",116,2.6 +2268,negative,@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO,119,8.4 +2269,negative,@united I can't even look at you right now. I'll call you when I'm not so mad.,62,9.700000000000001 +2270,negative,"@united I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach",114,1.7999999999999998 +2271,negative,"@united Nope, still sitting at the gate!",34,8.799999999999999 +2272,negative,@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey,107,0.8999999999999999 +2273,negative,"@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations",110,3.5999999999999996 +2274,positive,@united thank you.. Appreciate the response,38,7.9 +2275,negative,.@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight,109,5.5 +2276,positive,@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines,106,3.8 +2277,negative,@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed,113,5.3 +2278,negative,"@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky",114,3.5000000000000004 +2279,positive,@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you,103,2.9000000000000004 +2280,negative,@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.,106,2.8000000000000003 +2281,negative,@united thanks for reminding me how much easier it is to fly Southwest! Get more agents at sfo 25!,80,3.6999999999999997 +2282,positive,@united perfect! That works! Thank you!,34,11.799999999999999 +2283,negative,"@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day.",85,4.7 +2284,negative,@united MIA-EWR #384 😄😄😄 excellent crew. EWR-IAD #3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure.,113,8.799999999999999 +2285,negative,@united your customer service is crap.,33,6.1 +2286,negative,@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!,91,4.3999999999999995 +2287,positive,@united mechanical issue. Looks like they got it fixed! Thanks for your concern.,68,5.8999999999999995 +2288,negative,@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.,78,3.8 +2289,positive,@united thanks,13,7.7 +2290,negative,@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.,79,7.6 +2291,negative,"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't.",80,7.5 +2292,negative,@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9,99,6.1 +2293,negative,@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?,122,4.9 +2294,negative,@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes,117,3.4000000000000004 +2295,negative,@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE,72,4.2 +2296,positive,@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.,90,5.6000000000000005 +2297,negative,@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.,86,11.600000000000001 +2298,negative,"@united @bobwesson fair enough United. everybody is doing the best they can. Although that ""slight delay"" is turning into a Cancelled Flightlation.",126,5.6000000000000005 +2299,negative,@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.,107,5.6000000000000005 +2300,negative,@united worst flight experience I've ever had. Will never ever fly your airline again.,73,5.5 +2301,negative,@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?,109,2.8000000000000003 +2302,positive,@united Looks like they came through. Thanks again for the help.,54,5.6000000000000005 +2303,negative,@united why would a person take hours and hours of wait time just to tell a lie,63,1.6 +2304,negative,@united hey! DM not working. UA 307!,30,13.3 +2305,negative,@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help,109,2.8000000000000003 +2306,negative,@united splitting up my flights quadruples the price,45,2.1999999999999997 +2307,negative,@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?,116,4.3 +2308,negative,@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder,111,0.8999999999999999 +2309,negative,@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather,108,5.6000000000000005 +2310,positive,@united since when did you get so good again! 4 transcontinental flights in 72h. What a pleasure/relief you were.,95,5.3 +2311,negative,@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...,123,4.9 +2312,negative,"@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous",119,5.8999999999999995 +2313,negative,@united actually we aren't. Still parked here.,40,10.0 +2314,positive,@united Thanks!,14,14.299999999999999 +2315,positive,@united thanks for prompt response. Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.,96,5.2 +2316,negative,@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?,84,2.4 +2317,positive,@united appreciate the sentiment and you were able to get me off the ground;still missed connection,84,2.4 +2318,negative,"@united I log in, view reservations, try view specific reservation & takes me back to login page,",85,7.1 +2319,positive,Thank you @united for your prompt assistance.,39,5.1 +2320,negative,@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!,114,7.000000000000001 +2321,negative,@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.,96,3.1 +2322,positive,@united thanks for more timely updates.,34,5.8999999999999995 +2323,negative,@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler,106,6.6000000000000005 +2324,negative,@united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact,115,5.2 +2325,negative,@united cleaning a regional jet takes an hour?,39,5.1 +2326,positive,@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!,75,6.7 +2327,negative,"@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?",111,6.3 +2328,positive,@united Thank you for your offer! All sorted out :-),43,11.600000000000001 +2329,negative,@united Flight 395. Rolling delay of 1 hour 42 minutes,45,4.3999999999999995 +2330,negative,@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days,113,3.5000000000000004 +2331,positive,@united I think this is the best first class I have ever gotten!! Denver to LAX and it's wonderful!!!,83,8.4 +2332,positive,@united of course not. The inflight crew was great!,43,7.000000000000001 +2333,positive,"@united well played, ^LO.",22,18.2 +2334,positive,@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.,110,2.7 +2335,negative,@united your website is a complete joke when using safari!,49,4.1000000000000005 +2336,negative,@united the new seats on the Canadaair regional jets just plain suck.,58,3.4000000000000004 +2337,negative,@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman,119,5.8999999999999995 +2338,negative,@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. 😒,83,4.8 +2339,negative,@united Did somebody say flight upgrade?,35,5.7 +2340,negative,@united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious,102,2.9000000000000004 +2341,negative,"@united I can tell you. Your airline has lost mine and my families business. +This day and age message through Twitter travels fast.",110,3.5999999999999996 +2342,negative,@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!,111,2.7 +2343,negative,@united this is very disappointing. This is about customer service.,58,5.2 +2344,negative,"@united boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA.",112,6.2 +2345,negative,@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service,85,2.4 +2346,negative,"@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff",112,1.7999999999999998 +2347,negative,@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.,92,4.3 +2348,negative,@united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?,106,5.7 +2349,negative,@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help,109,0.8999999999999999 +2350,negative,@united obviously no one knows a darn thing around here. What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx,107,7.5 +2351,negative,@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.,95,2.1 +2352,negative,@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.,101,5.0 +2353,negative,@united DM sent. This lack if customer service is getting ridiculous.,59,5.1 +2354,negative,@united delayed going home AGAIN. Getting really tired of delays.,56,5.4 +2355,positive,@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.,76,5.3 +2356,negative,@united uh - I booked it through the UA website. Why the price change?,57,7.000000000000001 +2357,negative,@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler,114,6.1 +2358,negative,"@united United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?",131,6.9 +2359,negative,"@united will flight 5559 to YYC be providing free food when we are allowed back on board after the ""broken lightbulb""",97,3.1 +2360,negative,@united I was not looking for the fare to be returned on the companion flight. don't understand why an additional $200 fee was necessary.,114,4.3999999999999995 +2361,positive,"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers",123,4.1000000000000005 +2362,positive,@united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH,56,25.0 +2363,negative,@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other,88,2.3 +2364,positive,@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied,97,2.1 +2365,negative,@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!,95,4.2 +2366,negative,@united yes to three different checkers along the walk to the plane. Overkill,65,3.1 +2367,negative,@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.,75,6.7 +2368,negative,@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo,81,3.6999999999999997 +2369,negative,"@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!",117,6.0 +2370,negative,@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver,111,2.7 +2371,negative,"@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH",99,10.100000000000001 +2372,positive,@united thnx!,12,16.7 +2373,negative,@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?,67,6.0 +2374,negative,@united I hope you have a solution or insurance to cover this issue,55,1.7999999999999998 +2375,negative,@united customer service has no solution and now we might miss a show because of them,70,1.4000000000000001 +2376,negative,@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss,106,2.8000000000000003 +2377,negative,@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail,112,5.4 +2378,negative,@united not anymore. Finally was ticketed 5 min before takeoff. Not sure why the confusion with a full-fare GSA ticket.,100,5.0 +2379,negative,"@united yes, but they still don't know where it is. I've been told it might be on a flight, but now no one can confirm it.",97,7.199999999999999 +2380,negative,"@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united",114,7.000000000000001 +2381,positive,"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.",94,4.3 +2382,negative,"@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board.",102,4.9 +2383,negative,"@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours",77,3.9 +2384,negative,@united that link is not helpful as it does not put me In touch with management,64,1.6 +2385,positive,"@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive",114,3.5000000000000004 +2386,negative,"@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited",115,6.1 +2387,negative,"@united @upgrd I guess the Kit Kat looks tasty... not going near that ""sandwich.""",68,11.799999999999999 +2388,negative,@united: Worse - headed to LaGuardia (delayed). Why is the tray table the size of a mouse pad and the overhead the size on my pocket?,108,6.5 +2389,negative,@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k,102,6.9 +2390,negative,@united your customer service is terrible,36,2.8000000000000003 +2391,negative,@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O,99,8.1 +2392,negative,"@united define ""appreciate"". I doubt the worst major airline in the USA acts on much feedback.",79,6.3 +2393,negative,"@united yea, a refund. Your airline ruined our trip.",44,9.1 +2394,positive,@united just sent - thank you!,25,12.0 +2395,negative,@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed,100,8.0 +2396,negative,"@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation",116,4.3 +2397,negative,"@united Got rebooked on AA. One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?",119,3.4000000000000004 +2398,negative,@united It is all good -- your 1K team has been nothing short of amazing with everything.,73,5.5 +2399,negative,@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail,109,5.5 +2400,positive,@united good fly!! #United #businessFirst,37,13.5 +2401,negative,.@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.,93,5.4 +2402,positive,"@united thanks, i made it.",22,13.600000000000001 +2403,positive,@united Thanks! Just DMed HN.,25,12.0 +2404,negative,@united is a money sucking airline with terrible terrible customer service,64,1.6 +2405,negative,@united - are you aware your airbus fleet sucks? I'd rather fly a C-130 full of rubber dog shit.,78,7.7 +2406,negative,@united https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers,80,8.7 +2407,negative,@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed,109,4.6 +2408,negative,@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail,88,12.5 +2409,negative,@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....,81,9.9 +2410,negative,@united no wifi on flight ua688. SF to ORD. Really? Wow,45,8.9 +2411,negative,@united is the worst http://t.co/27aitZl6nd,39,15.4 +2412,negative,@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather,115,4.3 +2413,negative,@united no because you will charge me or delay me further. United 1612 still waiting.,71,4.2 +2414,negative,@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room,91,2.1999999999999997 +2415,negative,@united my flight Cancelled Flightled new flight 5012 hopefully will not.,63,3.2 +2416,negative,@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.,132,4.5 +2417,positive,@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!,66,6.1 +2418,positive,"@united Hi, flight 1051. If I try and book a new one way, flight departure shows up as 3:55pm which seems accurate.",94,6.4 +2419,negative,@united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now.,81,8.6 +2420,negative,@united WTH be honest with your customers. This better be the last change or we are driving home. Has our plane left or not!,101,4.0 +2421,negative,@united 2nd time in a row I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime,110,7.3 +2422,negative,@united Is flight 5001 really going to leave Newark today? If not tell us now and I will rent a car. I do not want to end up stranded.,106,3.8 +2423,negative,.@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.,118,5.1 +2424,negative,@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline,87,1.0999999999999999 +2425,negative,@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it,104,3.8 +2426,negative,@united or you'll Cancelled Flight my flight like you just did,52,3.8 +2427,negative,@united screwing me over twice in one month. Learned my lesson. We are through.,66,6.1 +2428,negative,@united what's the point of offering a free checked bag of you lose it?,58,5.2 +2429,positive,@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx,103,3.9 +2430,positive,@united thnx ^LO :-),17,29.4 +2431,negative,"@united flight from vegas to houston Cancelled Flighted this morning ""due to operation"" what does this mean!???? Thank god I woke up early today!",122,7.3999999999999995 +2432,negative,@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.,98,3.1 +2433,negative,@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight. Missing a black box? http://t.co/SJQEmDtQmA,115,10.4 +2434,negative,@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated,124,3.2 +2435,negative,"@united instead of making seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers",115,4.3 +2436,negative,@united I need assistance with pulling your agents' heads out of their asses,64,3.1 +2437,negative,"@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an ""UNMET ARRIVAL""!!",108,6.5 +2438,negative,@united @abigailedge Another glitch??,34,11.799999999999999 +2439,positive,@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.,119,2.5 +2440,negative,@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks,116,3.4000000000000004 +2441,negative,"@United flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !",93,7.5 +2442,negative,@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.,92,3.3000000000000003 +2443,negative,@united no chance in hell. I'd rather walk. Worst airline ever.,53,9.4 +2444,negative,@United is the worst major US airline. More proof: they're boarding the plane with the outside galley door open in 0 degree weather. Wtf?,114,5.3 +2445,positive,@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm,124,8.9 +2446,negative,"@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49",126,6.3 +2447,negative,@united don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.,97,4.1000000000000005 +2448,positive,@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 👠🇬🇧👠🇬🇧👠🇬🇧,69,7.199999999999999 +2449,negative,@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.,114,3.5000000000000004 +2450,negative,@united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU,132,6.1 +2451,negative,@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.,110,2.7 +2452,negative,@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!,102,6.9 +2453,negative,@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare,116,4.3 +2454,negative,@united can you help me with a delayed flight as im going to miss my connection?,65,3.1 +2455,negative,"@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce",103,8.7 +2456,negative,@United why is it so impossible to actually get a passenger AND their luggage to their final destination?,88,2.3 +2457,positive,@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.,109,7.3 +2458,positive,@united awesome new plane flight 1701,32,3.1 +2459,negative,@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation,106,4.7 +2460,negative,"@united oh united, how much I despise thee!",36,8.3 +2461,positive,"@united flt 912. Capt Herman is amazing! Came out before flight to play ""ask the captain anything."" Wonderful ambassador to the airline!!",116,6.9 +2462,negative,@united your airline is the biggest joke of an operation in the world.,58,3.4000000000000004 +2463,negative,@united what is going on with baggage claim in Newark!#tiredandwanttogohome,66,4.5 +2464,negative,@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first,119,2.5 +2465,negative,"@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!",112,9.8 +2466,negative,@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!,116,8.6 +2467,negative,@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.,109,2.8000000000000003 +2468,negative,@united So disappointed in the service and the level of staff communication. Such a bummer.,77,3.9 +2469,negative,"Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals",116,5.2 +2470,positive,@united Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU,106,9.4 +2471,negative,@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta,91,3.3000000000000003 +2472,positive,"Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”",112,10.7 +2473,negative,"@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep",115,3.5000000000000004 +2474,negative,"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos",107,3.6999999999999997 +2475,negative,@united they have access to the dial that makes it faster do they?,54,3.6999999999999997 +2476,negative,"@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim #inefficient",109,4.6 +2477,negative,@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.,111,3.5999999999999996 +2478,negative,@united its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money,86,3.5000000000000004 +2479,negative,@united accordingly? U dont respond at all,36,5.6000000000000005 +2480,negative,"@united ""the extra care airline"". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1",115,9.6 +2481,negative,"@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :(",115,6.1 +2482,negative,@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd,75,5.3 +2483,negative,@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.,86,8.1 +2484,negative,"@united still awaiting a reply from ur customer services? 18 days, no response? Lousy #unitedairlines",87,5.7 +2485,positive,@united alright thank you. Much appreciated.,39,7.7 +2486,negative,@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.,104,2.9000000000000004 +2487,negative,"@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis.",110,6.4 +2488,negative,"@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful",110,4.5 +2489,negative,we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und,119,5.0 +2490,positive,"@united Thanks Yup I'm all set. It happens. SLC ground staff were prompt, helpful and courteous.",81,7.3999999999999995 +2491,negative,"There were plenty of empty seats in coach ""@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f""",119,5.0 +2492,negative,"@united all good, didn't die or anything. As they say ""you get what you pay for""!",66,10.6 +2493,positive,@united thank you so much. How will you be able to contact me?,50,6.0 +2494,positive,@united maybe on my return trip 👍,27,3.6999999999999997 +2495,negative,"@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou",86,4.7 +2496,positive,"@united i got it at the gate, thanks for checking!",41,7.3 +2497,negative,@united U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. #inexcusable,116,3.4000000000000004 +2498,positive,@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice,119,3.4000000000000004 +2499,negative,@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!,105,3.8 +2500,negative,@united I am so happy I found my phone because this is easily the worst system I have ever heard of,79,1.3 +2501,negative,Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP,109,11.0 +2502,negative,@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?,111,4.5 +2503,negative,"@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet.",81,6.2 +2504,negative,@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful,88,2.3 +2505,negative,@United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?,116,8.6 +2506,negative,.@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again,115,4.3 +2507,positive,"@united please do! She went above and beyond what she had to do, she made us her number one priority!",82,4.9 +2508,positive,@united you guys are awesome! Thanks!,32,9.4 +2509,positive,@united thnx,11,9.1 +2510,negative,@united I think we both have the same status (nothing). I think there was a bug in your search system.,83,6.0 +2511,positive,@united Anna Palm Springs gate 19 deserves a medal! Handled 30 ppl missing flights like a pro!,78,3.8 +2512,negative,@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed. #showsomerespect,115,3.5000000000000004 +2513,negative,@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united,112,8.9 +2514,negative,@united I think I left my phone on my flight. Help!,41,7.3 +2515,positive,@united Great customer service again. Thanks!,40,7.5 +2516,positive,"@united thanks, that would be awesome.",33,9.1 +2517,negative,"@united hey, left my computer bag, w/computer inside, in United, filed online report, no response",83,8.4 +2518,negative,@united they were empty upon takeoff. Why can't someone sit there?,56,7.1 +2519,negative,"@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!",86,15.1 +2520,positive,@united nawww. United is my fave airline.,35,8.6 +2521,negative,@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...,89,9.0 +2522,negative,"@united €202.88 is the difference between the booked flights, do you want screen shots?",74,5.4 +2523,negative,"@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement.",100,3.0 +2524,negative,@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2,120,7.5 +2525,negative,@united understanding the situation we waited and it was opened until 10:30pm,66,3.0 +2526,positive,“@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏,77,6.5 +2527,negative,"@united just curious, when are you going to to finally learn #customerservice ?",67,6.0 +2528,negative,"@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course",111,5.4 +2529,negative,"@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled",117,2.6 +2530,negative,"@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family",115,7.000000000000001 +2531,negative,@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.,87,5.7 +2532,negative,@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day,114,1.7999999999999998 +2533,negative,@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable,117,1.7000000000000002 +2534,negative,@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta,102,2.9000000000000004 +2535,negative,@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.,80,5.0 +2536,positive,"@united thanks, keep up the good work",31,6.5 +2537,positive,@united 4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!,122,4.1000000000000005 +2538,negative,@united any solutions?,20,10.0 +2539,negative,@united I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup,119,7.6 +2540,negative,@united I did they did not. I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it,106,4.7 +2541,negative,@united it is cool. Your customer told me they didn't care either. It is expected,67,6.0 +2542,negative,@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE,66,12.1 +2543,negative,@united not once did #US3645 leave #ORD on time this week #shameful,56,7.1 +2544,negative,@united very missed daughter suppose to dpt ORD @5:59pm - dpted 8:30pm -checked week's average for UA3645 -shameful! 7 day average 7:54pm,116,8.6 +2545,negative,"@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus",123,3.3000000000000003 +2546,negative,@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there.,86,2.3 +2547,negative,@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞,104,5.800000000000001 +2548,positive,@united sent you my confirmation via DM. Thank you very much,50,4.0 +2549,negative,.@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.,111,4.5 +2550,positive,@united that would be great - 1k us651621,34,5.8999999999999995 +2551,negative,@united stuck on Tarmac for the last hour. Can I have a beer?,49,6.1 +2552,negative,@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again.,85,4.7 +2553,negative,@united it's freezing on the gate bridge#waitingforbags#united#EWR,60,8.3 +2554,negative,@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer,112,5.4 +2555,negative,@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?,77,5.2 +2556,negative,"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport. How will you make this right?",110,3.5999999999999996 +2557,negative,"@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match.",109,4.6 +2558,negative,@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡,114,2.6 +2559,negative,@united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6,80,11.3 +2560,negative,@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?,90,3.3000000000000003 +2561,negative,@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm,87,2.3 +2562,negative,@united thanks KP. What's going on w/4840 tonight. Bad update online and phone. Can't u give customers good info. Not waste their time?!,114,8.799999999999999 +2563,positive,@united just got my lost Kindle in the mail! Thanks again.,48,6.2 +2564,negative,@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!,118,4.2 +2565,negative,@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN,112,7.1 +2566,negative,@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h,119,7.6 +2567,negative,@united ORD Gate C25 and Flt 619- remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?,116,5.2 +2568,negative,@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.,114,5.3 +2569,negative,"@united I'm in Denver, my bag is in San Jose. See something wrong here.",58,8.6 +2570,negative,@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome,117,3.4000000000000004 +2571,negative,"@united playing hide and seek with the gate. ""We can't find it, it should only be a few more minutes.""",83,8.4 +2572,negative,"@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed.",111,4.5 +2573,negative,@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X,112,10.7 +2574,negative,@united stop picking on us #CLE http://t.co/VTqE8m1L3i,48,14.6 +2575,negative,"@united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff",114,3.5000000000000004 +2576,negative,@united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!,109,3.6999999999999997 +2577,negative,@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF,113,8.0 +2578,positive,@united Leaving soon. Thanks!,26,11.5 +2579,negative,@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??,112,8.9 +2580,negative,@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.,115,2.6 +2581,negative,@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful,86,5.800000000000001 +2582,negative,@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane. Someone is compensating me,112,3.5999999999999996 +2583,negative,"@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?",115,5.2 +2584,negative,@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!,87,10.299999999999999 +2585,negative,".@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?",87,6.9 +2586,negative,@united just changed again. This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL,79,11.4 +2587,negative,@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays,110,2.7 +2588,negative,@united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?,101,8.9 +2589,negative,@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?,112,8.0 +2590,negative,@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.,123,4.9 +2591,negative,@united flight 4841...3 gate changes on top of this. Really hoping you can compensate with some points/mileage to my account!,106,6.6000000000000005 +2592,negative,@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk,117,7.7 +2593,negative,@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.,113,2.7 +2594,negative,@united silence is very telling,27,3.6999999999999997 +2595,negative,@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2,104,7.7 +2596,negative,@united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5,95,7.3999999999999995 +2597,negative,"@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM",114,5.3 +2598,negative,@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK,122,9.0 +2599,positive,"@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?",111,5.4 +2600,negative,@united 50 minute wait...still at the gate with a broken jetway. Might miss connection,73,6.800000000000001 +2601,negative,“@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&2. Just no reason on 3/5.,114,14.000000000000002 +2602,negative,@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.,98,4.1000000000000005 +2603,negative,@united one hour after departure time and still no update!,49,4.1000000000000005 +2604,negative,@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger,114,0.8999999999999999 +2605,negative,@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?,71,5.6000000000000005 +2606,negative,@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!,80,3.6999999999999997 +2607,positive,"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY as a… http://t.co/lwOtKIEKGU",107,7.5 +2608,negative,@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother,119,3.4000000000000004 +2609,negative,@united look at the Twitter history - as usual service non existent,56,3.5999999999999996 +2610,positive,@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.,89,3.4000000000000004 +2611,negative,@united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more,122,1.6 +2612,negative,"@united How is this considered ""on time"" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr",116,8.6 +2613,negative,"@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont…",116,4.3 +2614,negative,@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now.,104,3.8 +2615,negative,@united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail,113,6.2 +2616,negative,@united still sitting here waiting for a plane....4 hours wasted,55,9.1 +2617,positive,@united thanks for the help. Wish the phone reps could be so accomidating,61,3.3000000000000003 +2618,negative,"@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail",117,4.3 +2619,negative,@united an update on flight 5979 would be great!,40,5.0 +2620,negative,@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated,116,1.7000000000000002 +2621,negative,@united what is the problem with your flights to ny today,47,2.1 +2622,negative,@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins),80,3.6999999999999997 +2623,negative,@united Your boarding process sucks. You should learn from @SouthwestAir,63,4.8 +2624,negative,"@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail",111,4.5 +2625,negative,@united my fingers are crossed that they are more capable of getting baggage from point A->B than United Airlines!,99,5.1 +2626,negative,"@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours. +Frustrating!",94,5.3 +2627,negative,@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place,109,4.6 +2628,negative,@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working,107,1.9 +2629,positive,"@united I'll stick with my United flight. Thanks, though. Effort is much appreciated.",73,8.200000000000001 +2630,negative,"@united Your survey is too long. I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute.",107,4.7 +2631,negative,@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved,118,5.1 +2632,positive,"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)",74,12.2 +2633,negative,@united are you telling me that you are now Cancelled Flighting my flight ??,63,4.8 +2634,negative,@united would be hard to be worse than last time but I'm sure you'll give it a shot,66,4.5 +2635,positive,@united Thank you for the Delta transfer. Will my bags go too?,51,5.8999999999999995 +2636,positive,“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!,101,11.899999999999999 +2637,negative,@united service staff to is less than friendly!,40,5.0 +2638,negative,@united Can you transfer my bags too?,31,6.5 +2639,negative,@united I am a comedian and I promise I will make fun of you on stage tonight.,62,3.2 +2640,negative,"@united tried to and got through the whole 2,000 characters and I was not even done.",69,4.3 +2641,positive,@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!,77,5.2 +2642,negative,@united you had us REBOARD without the captain. So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq,104,9.6 +2643,negative,@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?,121,3.3000000000000003 +2644,positive,@united @annricord Great! Appreciate it😊,36,8.3 +2645,positive,"@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)",115,7.8 +2646,positive,@united thanks! Everything a-ok now.,32,12.5 +2647,positive,@united DM sent. Thanks so much for the strong customer service!!,55,7.3 +2648,negative,@united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce,62,8.1 +2649,positive,@united ok thanks. I sent you a DM too. You can disregard that.,51,7.8 +2650,positive,@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉,67,6.0 +2651,negative,@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!,86,8.1 +2652,negative,@united More concerned that you close a club I paid alot for at 10. Last flight 11:15p. The construction going on is very inconvenient.,112,4.5 +2653,positive,@united perfect! Thank you!,24,12.5 +2654,negative,@united care less about the person - although he walked away while I was complaining. A man at 10p at LAX club. More.....,99,9.1 +2655,negative,@united smiling? NOT!!,20,20.0 +2656,negative,"@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!",112,7.1 +2657,negative,@united @bwood we'd prefer everyone hear our complaints amount your airline,65,4.6 +2658,negative,@united why do you bother surveying me!,33,6.1 +2659,negative,@united worst airline ever after 70+ legs of travel I am officially done. On time is not in their vocab. I'm taking my premier status to A,112,4.5 +2660,negative,@united Donna and Juan still the best in the United Club_ too bad UAL does not get it,68,2.9000000000000004 +2661,negative,@united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line,112,2.7 +2662,negative,"@united keeps delaying my flight, horrible customer service",52,3.8 +2663,positive,@united has the best pilots ever Thank you guys for the great trip #thatisall,64,3.1 +2664,negative,@united - I really down think downgrading the booze/food selections at the club is a good way to go. How about you look @aircanada?,108,5.6000000000000005 +2665,negative,@united You guys are atrocious. Far better service as silver on Delta than you as a platinum. I'll be switching back to delta.,104,4.8 +2666,positive,@united I will thank you!,21,9.5 +2667,positive,@united thanks for making sure they hear the message!,45,4.3999999999999995 +2668,negative,@united I have and been denied! I called and got hung up on. Did speaks with manager on second call,80,3.6999999999999997 +2669,negative,"@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK",66,13.600000000000001 +2670,negative,@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.,101,5.0 +2671,negative,"@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!!",114,8.799999999999999 +2672,negative,@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.,91,7.7 +2673,positive,@United my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC,61,18.0 +2674,positive,@united Thank you.,16,12.5 +2675,positive,"@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats",111,6.3 +2676,negative,@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?,110,6.4 +2677,negative,@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.,110,5.5 +2678,positive,@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J,65,10.8 +2679,positive,@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!,62,8.1 +2680,positive,@United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj,65,12.3 +2681,positive,@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely,118,6.800000000000001 +2682,negative,"@united ""We like hearing from you."" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi",99,12.1 +2683,negative,@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.,98,4.1000000000000005 +2684,negative,@united 1k use to be special. 80 people in group one. Why not board global AND 1k together? http://t.co/qd2lyUXAZg,96,9.4 +2685,negative,@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30. Thats 3 6+ hour flight delays in 2 weeks,112,5.4 +2686,negative,@united As it always is. Helps to communicate to customers.,50,6.0 +2687,negative,@united I'm not as sure as you are. http://t.co/HSMpbSF4UF,50,16.0 +2688,negative,@united how does that help me with my customers that I couldn't meet with (and subsequently lost)?,82,6.1 +2689,positive,@united thank you. I will address it with them,38,5.3 +2690,negative,@united problem is on laptop not phone,32,3.1 +2691,negative,@united question - was given food vouchers but can't use on plane..how come,63,7.9 +2692,negative,@united the wifi in the ewr lounge reminds me of the old days of dial up,57,1.7999999999999998 +2693,negative,@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.,91,4.3999999999999995 +2694,negative,@united too long for 140 characters,30,3.3000000000000003 +2695,negative,@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔,131,5.3 +2696,negative,@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?,120,5.0 +2697,negative,@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi,93,4.3 +2698,negative,@united or did you mean 24-26?,25,12.0 +2699,negative,@united has it been 4-6hrs yet?,26,11.5 +2700,negative,@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!,110,4.5 +2701,negative,"@United does a great job of answering public messages. Direct private messages, not so much.",78,5.1 +2702,negative,@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.,124,3.2 +2703,negative,@united how's my refund coming along??,33,12.1 +2704,negative,@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?,44,9.1 +2705,negative,@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown,72,11.1 +2706,negative,@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!,84,7.1 +2707,negative,@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.,92,4.3 +2708,negative,@united Just saying the truth. You don't even an email! #2015,51,9.8 +2709,negative,"@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc",107,13.100000000000001 +2710,negative,@united we followed the baggage rules on your website and was still charges $150. But only going one way,86,3.5000000000000004 +2711,negative,@united I sent you a dm hours ago,26,3.8 +2712,negative,@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.,87,8.0 +2713,negative,@united no it weighed 45.5 and it was the only checked bag,47,4.3 +2714,negative,"@united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks",77,9.1 +2715,negative,@united your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up!,105,5.7 +2716,negative,@united you do realize my wife is waiting on a delayed flight at this very moment. I'm not sure I understand your tweet.,98,4.1000000000000005 +2717,negative,@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated,89,3.4000000000000004 +2718,positive,@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:),71,7.000000000000001 +2719,negative,@united I have been denied. Not sure how you charge $150 one way then $25 on way hime,68,5.8999999999999995 +2720,negative,"@united even so, change could not be made online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!",113,4.3999999999999995 +2721,negative,@united Case ID 8544484,20,5.0 +2722,negative,@united your Airbus a320 seats are awful. They don't recline.,52,7.7 +2723,negative,@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail,109,7.3 +2724,positive,@United great way to start my vacation with an on time departure! Looking forward to my global first class suite!,94,3.2 +2725,negative,@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry,118,4.2 +2726,positive,@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.,91,3.3000000000000003 +2727,positive,@united that would be great,23,4.3 +2728,negative,"@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am",93,2.1999999999999997 +2729,negative,@united @perfectomobile huh? I have sent 16 crash reports in Feb alone. 8 in one day. Only app I have that consistently crashes.,106,5.7 +2730,negative,"@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo",109,4.6 +2731,positive,@united You're welcome.,21,14.299999999999999 +2732,negative,@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???,118,7.6 +2733,negative,"@united unfortunately, that doesn't help. Just an automated computer.",61,8.200000000000001 +2734,positive,@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.,103,3.9 +2735,positive,@united Yes ! :D (Y) From @therealaviation on Instagram :),49,16.3 +2736,negative,@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.,85,4.7 +2737,negative,@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...,106,7.5 +2738,negative,@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over,100,3.0 +2739,negative,@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks,115,2.6 +2740,negative,@united Can i get a refund? I would like to book on a better airline.,55,5.5 +2741,negative,@united whom can I call to discuss - as I was told that united has no phone contact with passengers - this is absurd...,96,6.2 +2742,negative,@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!,110,6.4 +2743,negative,"@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers.",117,6.0 +2744,negative,@united Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay.,111,3.5999999999999996 +2745,negative,@united need to chat with an actual human ASAP!,39,5.1 +2746,negative,"@united I got an email saying ""changes to my MileagePlus account are confirmed"" but I didn't make any changes. Help?",97,6.2 +2747,positive,@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.,63,4.8 +2748,positive,@united So far so good. Just stepped down in Denver. Next Stop Portland!,60,6.7 +2749,negative,@united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good,116,4.3 +2750,negative,@united what a joke. Hang up on customers!!,36,11.1 +2751,negative,@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!,114,4.3999999999999995 +2752,positive,@united #OrthoDoc on-call to in-flight! Glad to have been of service!,59,10.2 +2753,negative,"@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail",109,7.3 +2754,positive,@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter. Last one onboard.,117,5.1 +2755,negative,"@united really hoping to get some help here. On my 5th attempt to get a resolution, and lost count of transfers. help please! #mileageplus",115,5.2 +2756,negative,@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.,105,4.8 +2757,positive,@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm. They were super helpful!,111,3.5999999999999996 +2758,negative,@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.,110,4.5 +2759,negative,"@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal.",92,4.3 +2760,negative,"@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that",110,4.5 +2761,positive,@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir and Cancelled Flightled my flight 4 times last month. United>,126,5.6000000000000005 +2762,negative,@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/,109,4.6 +2763,negative,"@united I did, and as I thought, nothing happened",41,7.3 +2764,negative,@united I'm not booked on a 1:30 return flight..,40,12.5 +2765,negative,@united the flt TO ORD is correct. Per my DM- it is the flight from ORD to CVG I was charged for incorrectly,86,3.5000000000000004 +2766,negative,"@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?",114,3.5000000000000004 +2767,negative,@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen.,90,3.3000000000000003 +2768,negative,@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago,110,4.5 +2769,negative,"@united ""where we trick you into making us look popular on Twitter by being the worst airline"" #wellplayed #jokesonus",99,5.1 +2770,negative,@united why do I have to request refund? Why charge twice in first place?,60,5.0 +2771,negative,@united I'll be calling soon but going tomorrow like it shows on the app is not a good option,75,2.7 +2772,negative,@united I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?,86,5.800000000000001 +2773,positive,@united message sent. Thank you!,28,10.7 +2774,negative,@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?,113,7.1 +2775,negative,"@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?",118,4.2 +2776,negative,"@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight....",127,6.3 +2777,negative,"@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead",127,3.9 +2778,negative,"@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless",112,8.0 +2779,negative,@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious,112,2.7 +2780,negative,@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!,109,4.6 +2781,negative,@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir,117,4.3 +2782,negative,@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet. Promises are free.,100,8.0 +2783,positive,@united followed and messaged. Thanks so much for the help.,50,6.0 +2784,negative,@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?,102,5.8999999999999995 +2785,negative,@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck,120,6.7 +2786,positive,@united Thanks JT,15,6.7 +2787,positive,@united Thank you! Off to LA to do something very special.,48,6.2 +2788,negative,@united The flight turned around for mechanical reasons on 1/30/15. Never to fly United again as they don't check their planes properly.,115,5.2 +2789,negative,@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH,93,2.1999999999999997 +2790,negative,".@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now.",121,5.0 +2791,negative,@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.,88,6.800000000000001 +2792,negative,@united spends 20 minutes beating up a lady about her bag fees. Random stranger comes up and pays the fee. #Randomactsofcorporategreed,114,3.5000000000000004 +2793,negative,@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on,115,4.3 +2794,negative,@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life.,71,5.6000000000000005 +2795,negative,"@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this""",116,4.3 +2796,negative,"@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!",103,11.700000000000001 +2797,negative,"@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated.",106,8.5 +2798,negative,@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.,100,5.0 +2799,positive,@united Thank you!! 😊,18,16.7 +2800,negative,@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.,104,2.9000000000000004 +2801,negative,@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot? Now I miss my meeting Atlanta because someone slept in?,123,3.3000000000000003 +2802,negative,@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it,87,1.0999999999999999 +2803,negative,@united thx. Come hell or high water...,33,15.2 +2804,negative,"@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting",91,4.3999999999999995 +2805,negative,@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.,107,6.5 +2806,positive,@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon,84,4.8 +2807,negative,"@united - handed a slip of paper,&said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho.",119,10.9 +2808,positive,@united that's fine. I'll take them.,31,16.1 +2809,negative,"@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?",92,7.6 +2810,positive,@united thank you! My second flight I already got bumped up to 1st! Love it!,62,6.5 +2811,negative,@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.,88,6.800000000000001 +2812,negative,@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again...,101,10.9 +2813,negative,@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...,105,6.7 +2814,negative,@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...,99,4.0 +2815,positive,"@united all goods, I'll call tomorrow, thanks.",40,12.5 +2816,negative,@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!,116,5.2 +2817,negative,@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...,117,6.800000000000001 +2818,negative,@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife,116,2.6 +2819,negative,@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment,98,5.1 +2820,negative,@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.,104,5.800000000000001 +2821,negative,"@united : Unhappy with United's service? + +Read Ralph Nader's open letter to UAL's CEO. + +Leave a comment or RT. + +http://t.co/O0745APIau",118,11.0 +2822,negative,@united the best seats should be for paying customers and we should get to board first #badcustomerservice,90,2.1999999999999997 +2823,negative,@united this happens all the time. United pilots are always in the exit row. America treats there customers better than their employees.,115,3.5000000000000004 +2824,negative,@united yes when I got to the gate I specifically asked if there where any other seats. Very discouraging to walk past the crew. 37d,108,2.8000000000000003 +2825,positive,@united OMG THANK U😻😻😻,19,5.3 +2826,negative,@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2),119,5.8999999999999995 +2827,negative,@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2),111,4.5 +2828,negative,"@united 4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight 50 min and still counting...",105,4.8 +2829,negative,@united ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment,110,6.4 +2830,negative,"@united very disappointed by the service starting from gate operator at BOS , who was rude in stopping a carry-on bag...",100,6.0 +2831,negative,@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:,98,6.1 +2832,negative,"@united if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, I will defend you for free.",103,2.9000000000000004 +2833,negative,@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!,114,7.000000000000001 +2834,negative,@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines,114,6.1 +2835,positive,@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!,115,4.3 +2836,negative,@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.,92,4.3 +2837,negative,"@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround",112,4.5 +2838,negative,@united @staralliance the B gates are very far though,45,4.3999999999999995 +2839,negative,"@united UA5029 from RIC, UA507 from ORD, & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels",120,9.2 +2840,negative,@united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation.,106,2.8000000000000003 +2841,negative,@united @staralliance how can I book reward travel in August?? Everything is blacked out.,76,6.6000000000000005 +2842,positive,@united did I win :),16,18.8 +2843,negative,@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?,115,5.2 +2844,negative,@united I have submitted my complaint. I need to be compensated. How long will this take?,74,5.4 +2845,negative,"@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!",104,8.7 +2846,positive,@united flight to RSW tonight -me & twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!,116,8.6 +2847,negative,@united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air!,113,6.2 +2848,positive,"@united yes, Thx! At 10:35 (landed at 9:20).",37,21.6 +2849,negative,@united get a clue. I am a 1K/2mm miler and that is the response you give?,59,6.800000000000001 +2850,negative,@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi,101,3.0 +2851,negative,@united it's not there we tried. It's already here in cancun just no one has delivered it,73,5.5 +2852,negative,"@united what you did was illegal and a breach of contract. I will be in touch but not through your ""customer feedback""",97,4.1000000000000005 +2853,negative,@united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru,93,1.0999999999999999 +2854,negative,@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable,99,1.0 +2855,negative,@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline,116,0.8999999999999999 +2856,negative,@united nothing else from you ^GJ? Where is your customer service?,56,7.1 +2857,negative,"@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation.",80,8.7 +2858,negative,@united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!,115,2.6 +2859,negative,"@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM",88,3.4000000000000004 +2860,negative,@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace,100,3.0 +2861,negative,"@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait.",95,11.600000000000001 +2862,negative,@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...,102,5.8999999999999995 +2863,negative,@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary,111,0.8999999999999999 +2864,negative,@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.,132,3.8 +2865,negative,@united & I've been hung up on twice by your staff. So upset right now,60,8.3 +2866,negative,"@united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????",86,10.5 +2867,negative,@united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!,117,9.4 +2868,negative,@united this is despicable I spoke to many diff people & everyone is telling me something different I have a claim no. I need my bag now,114,3.5000000000000004 +2869,negative,@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.,110,1.7999999999999998 +2870,negative,"@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!",116,3.4000000000000004 +2871,positive,@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!,87,6.9 +2872,negative,"@united you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't",113,6.2 +2873,negative,"@united you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy",116,10.299999999999999 +2874,negative,@united are you trying to break a world record for most delayed flights in a year?,67,3.0 +2875,positive,"@united Okay, thank you for your help :)",33,12.1 +2876,negative,@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain,113,7.1 +2877,positive,@united thanks,13,7.7 +2878,negative,@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time,99,4.0 +2879,positive,"@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1",119,9.2 +2880,negative,@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number,117,2.6 +2881,negative,@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me,102,3.9 +2882,negative,@united yes I have,15,6.7 +2883,negative,@united #CustomerService #fail long time flyer switching airlines #frustrated,69,5.800000000000001 +2884,positive,"@united okay - thanks for your help, JT! I appreciate your time!",53,9.4 +2885,negative,@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech,122,8.200000000000001 +2886,negative,@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail,80,3.6999999999999997 +2887,negative,@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.,86,4.7 +2888,positive,"@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails",76,5.3 +2889,positive,"@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here.",92,6.5 +2890,positive,"@united Very good flight, thank you!",31,9.700000000000001 +2891,negative,@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.,98,8.200000000000001 +2892,negative,@united I'm asking if you can simplify the communications- thx,53,5.7 +2893,positive,"@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!",72,5.6000000000000005 +2894,negative,@United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!,97,9.3 +2895,negative,@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..,113,6.2 +2896,negative,@united Please stall flight 1535 out of ORD. I have to get to SNA tonight.,60,5.0 +2897,positive,"@united Thanks, I will!",20,15.0 +2898,negative,@united can you get a gate for UA4727? Turrible.,40,7.5 +2899,negative,@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating,82,2.4 +2900,positive,@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon,93,7.5 +2901,positive,"@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!",91,3.3000000000000003 +2902,positive,@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!,115,3.5000000000000004 +2903,positive,"@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)",103,7.8 +2904,negative,@united I mean is there a real live person somewhere I can go and speak to at Newark post security?,80,2.5 +2905,negative,@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed,119,7.6 +2906,negative,@united plz don't advertise wifi if it's not gonna work thanks #worstflightever,68,5.8999999999999995 +2907,negative,"@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times.",83,4.8 +2908,negative,@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.,94,10.6 +2909,negative,@united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me?,82,9.8 +2910,positive,"@united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS",72,11.1 +2911,negative,@united I knew I should've flew @VirginAmerica lol,43,7.000000000000001 +2912,negative,"@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?",118,5.8999999999999995 +2913,positive,@united thnx,11,9.1 +2914,positive,"@united +I will admit, you've been rather good to me over the years. +You've still got me hooked. +(for now!) +Peace.",97,10.299999999999999 +2915,positive,@united it's kinda funny. No worries.,32,12.5 +2916,negative,@united My feedback and concerns via your site aren’t going to improve my poor airport experiences.,84,2.4 +2917,negative,@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!,112,3.5999999999999996 +2918,positive,@united great. Looking forward to your response to my DM then,51,3.9 +2919,negative,"@united It was quite enjoyable. 😊 + +Except now he's stuck on the runway in Houston. 😕",70,5.7 +2920,positive,@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville,100,2.0 +2921,positive,"@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.",79,6.3 +2922,negative,"@united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded.",119,7.6 +2923,negative,@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.,95,5.3 +2924,negative,"@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ",121,6.6000000000000005 +2925,negative,@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail,117,7.7 +2926,positive,@united @parryaftab done thnx,26,7.7 +2927,negative,"@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD",120,10.0 +2928,negative,"@united gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection.",117,5.1 +2929,negative,"@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am",112,5.4 +2930,negative,@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better....,88,10.2 +2931,negative,@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good,103,4.9 +2932,positive,"@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.",117,7.7 +2933,negative,"@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy",117,5.1 +2934,positive,"@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family",119,5.8999999999999995 +2935,negative,@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...,107,4.7 +2936,positive,@united have reported it. Still in Istanbul at the moment apparently. On the other plane haha. Hats off to the pilot!,97,5.2 +2937,positive,"@united hey awesome! Thanks for the reply, will be filling the form out! @AmericanAir",72,6.9 +2938,negative,@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help,68,4.3999999999999995 +2939,negative,@united correct date is 2/11/15!,28,14.299999999999999 +2940,negative,@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?,121,4.1000000000000005 +2941,negative,@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required,98,2.0 +2942,negative,"@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats.",76,10.5 +2943,negative,@united the supervisor on situation- Stacey took all our details-no claim number given to us,78,3.8 +2944,negative,@united 1 hour since boarding began and we're still sitting at the gate. #UA507,66,6.1 +2945,negative,@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight & insufficient ground crew to handle,133,3.0 +2946,negative,@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs,91,9.9 +2947,positive,"@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)",102,8.799999999999999 +2948,negative,"@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11",112,7.1 +2949,negative,"@united #1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane",113,7.1 +2950,negative,@united thanks! Makes sense. Just annoying that it can't be determined better.,67,7.5 +2951,negative,@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline,109,0.8999999999999999 +2952,negative,@united idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber,111,4.5 +2953,negative,@united I will be patient in my luxurious middle seat on my next delayed flight,65,1.5 +2954,negative,@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07,112,3.5999999999999996 +2955,negative,@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport,100,1.0 +2956,negative,@united be patient while I let this string of tweets go out showing people you are bad at your business,84,1.2 +2957,negative,@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine,115,0.8999999999999999 +2958,negative,@united thanks I'll fill out the form that no one reads or responds to.,58,5.2 +2959,negative,@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on,99,1.0 +2960,negative,"@united sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to....",108,8.3 +2961,positive,@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.,108,2.8000000000000003 +2962,negative,@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?,105,4.8 +2963,negative,"“@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one.",114,8.799999999999999 +2964,negative,@united 4 different departure / arrival updates for UA304??? In 1hr. Please!,65,10.8 +2965,negative,@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...,81,12.3 +2966,negative,"@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?",116,6.9 +2967,positive,"@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough",125,4.0 +2968,positive,@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.,118,7.6 +2969,negative,@united - my son left his tablet on plane. Am out of country and can not call easily. Is there an email to contact?,92,5.4 +2970,negative,"I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united",93,5.4 +2971,negative,@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying,117,8.5 +2972,negative,"@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed.",75,6.7 +2973,negative,@united thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!,126,1.6 +2974,positive,@united thank you! Love united!! Have 4 flights today!,46,10.9 +2975,positive,"@united Just did, thanks for checking! :)",35,14.299999999999999 +2976,negative,@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you,121,4.1000000000000005 +2977,negative,"@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there.",102,5.8999999999999995 +2978,negative,@united this may be the last time I fly your airline.,43,4.7 +2979,negative,"@united Is your company motto: ""I do not care!!!"" I heard several times from your employees to your clients in the past week."" #idonotcare",115,8.7 +2980,negative,@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.,111,3.5999999999999996 +2981,negative,"@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back. UA3466",101,6.9 +2982,positive,@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!,92,4.3 +2983,negative,"@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened ""do you want to get to SF today"" #fail",112,5.4 +2984,negative,@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.,110,4.5 +2985,negative,"@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!",120,7.5 +2986,positive,@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR,75,4.0 +2987,negative,"@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened",113,4.3999999999999995 +2988,negative,@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!,88,3.4000000000000004 +2989,negative,@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.,71,12.7 +2990,negative,"@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?",116,9.5 +2991,negative,@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?,125,4.8 +2992,negative,@united yes of course I have. Is this how you treat customer with no recourse?,64,4.7 +2993,negative,@united I will be stunned if my bags are in Hartford with me. The ORD ground crew only had an hour to move my bags 200 yards,98,2.0 +2994,negative,"@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter.",72,6.9 +2995,negative,"@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer.",119,5.8999999999999995 +2996,positive,@united thank you!,16,12.5 +2997,positive,@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.,118,4.2 +2998,negative,@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.,119,5.8999999999999995 +2999,negative,"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found.",83,4.8 +3000,negative,@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad,125,3.2 +3001,negative,"@united still can't dm, it's LH7631 on 21/2/15",39,15.4 +3002,positive,@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.,75,4.0 +3003,negative,"@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice",118,7.6 +3004,negative,"@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again",120,9.2 +3005,negative,@united my cats flight was delayed 1+hour she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow 😭,108,4.6 +3006,negative,"@united I did not, my mind was on getting to the next flight.",49,6.1 +3007,negative,@united now you've lost my bags too. At least nobody has done anything to help out. This is absurd.,81,6.2 +3008,negative,@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+. Forget upgrades - just want legroom. #unitedfail,114,8.799999999999999 +3009,negative,@united offered me a voucher to switch flights. Now voucher offer doesn’t exist & the gate agent switched me to a delayed flight!,111,4.5 +3010,negative,@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees,98,4.1000000000000005 +3011,negative,"@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M).",113,5.3 +3012,negative,@united my friend lost luggage on flight 1547. What to do?,48,6.2 +3013,positive,"@united sweet, follow back and I'll get the dm off",41,7.3 +3014,positive,@united all good! Next flight was a little delayed so it all worked 👍,56,3.5999999999999996 +3015,negative,"@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience",118,4.2 +3016,negative,@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!,114,4.3999999999999995 +3017,negative,@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(,111,4.5 +3018,negative,"@united Nice ""partners"" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R",116,9.5 +3019,negative,@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies,77,3.9 +3020,negative,"@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.",98,5.1 +3021,negative,@united Just had the worst experience ever flying with you,49,2.0 +3022,negative,@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.,95,5.3 +3023,negative,@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!,82,3.6999999999999997 +3024,negative,"@united my plane sounds like a DJ scratching is this normal? If so, will this eventually be a new entertainment fee.",96,4.2 +3025,negative,"@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?",131,2.3 +3026,negative,@united rebooked. This one is Late Flight too.,39,7.7 +3027,negative,@united 2nd Late Flight flight today,31,3.2 +3028,negative,"@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?",109,5.5 +3029,negative,"@united 3586 from IAD to BUF. Incredibly loud, and like a third world 70s inner city metro bus. #lowstandards http://t.co/m67WnBglXQ",113,8.799999999999999 +3030,positive,@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ,116,7.8 +3031,negative,@united 16 days for one flight and 8 for the other (roundtrip).,52,7.7 +3032,positive,@united I am blown away by stellar #custserv !! Thank you <3 http://t.co/JOrEScfb4x,74,14.899999999999999 +3033,negative,@united your overall experience of flying is not friendly,49,2.0 +3034,negative,@united a good start would be to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.,105,2.9000000000000004 +3035,negative,@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to,73,2.7 +3036,positive,@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.,115,2.6 +3037,negative,@united 6 hour mechanical delay...killing me,39,10.299999999999999 +3038,negative,@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days. Please prove me wrong.,109,3.6999999999999997 +3039,negative,@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver,82,2.4 +3040,negative,@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k,120,8.3 +3041,negative,@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.,116,2.6 +3042,negative,"@united you mean like my mailing address and rate? By the surliness of my United ""coworkers"" I'm guessing our benefits aren't great.",111,6.3 +3043,negative,@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system,92,3.3000000000000003 +3044,negative,@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.,88,4.5 +3045,negative,"@united Yeah, bag is on the way. As per usual. I'm actually getting used to getting it delivered to me, its kind of nice in a sense.",106,6.6000000000000005 +3046,negative,@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet,106,4.7 +3047,negative,"@United Wonder why people hate dealing with airlines? Ridiculous and inflexible ""policies"". I need a phone number and a resolution. Now.",116,6.0 +3048,negative,@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems,123,2.4 +3049,negative,"@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way",128,6.2 +3050,positive,"@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.",117,4.3 +3051,negative,"2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies",111,8.1 +3052,negative,1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.,105,5.7 +3053,negative,@united missing this wedding because of these delays would not be cool,59,1.7000000000000002 +3054,negative,@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies,115,2.6 +3055,negative,"@united what do you think missing meetings is worth? A flight voucher? I fly all the time, so what would make it right?",97,5.2 +3056,negative,"@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA",95,11.600000000000001 +3057,negative,@united why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.,110,6.4 +3058,positive,@united it's amazing really.,25,12.0 +3059,negative,@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate,121,3.3000000000000003 +3060,negative,"@united its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn",126,5.6000000000000005 +3061,positive,"@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.",111,5.4 +3062,negative,@united a plane took our gate and now we're just waiting in a lot at DIA,57,3.5000000000000004 +3063,negative,"@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP",114,4.3999999999999995 +3064,negative,@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.,100,6.0 +3065,negative,@united on your website it says 10 days. Its been 16 and counting.,54,5.6000000000000005 +3066,negative,@united the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell,78,9.0 +3067,negative,@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months. Where my free miles at?!,101,4.0 +3068,negative,@united of course but they were just as helpless as everyone else .,55,3.5999999999999996 +3069,positive,"@united Flew ORD to Miami and back and had great crew, service on both legs. THANKS",68,4.3999999999999995 +3070,negative,@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews,119,6.7 +3071,negative,@united another week has passed and I hoped that I would have had a response by now,67,1.5 +3072,negative,@united there's no reason it should take 7-10 days to respond.,52,7.7 +3073,negative,"@united yes, I know that. The question is ""why is that still the case""? #fail",63,11.1 +3074,negative,@united There are Exit-Row window shades in approx 11% of the windows of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX,114,12.3 +3075,positive,@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday,119,2.5 +3076,negative,@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united,112,7.1 +3077,negative,@united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis,94,13.8 +3078,negative,@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines,115,3.5000000000000004 +3079,negative,@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card,114,5.3 +3080,negative,.@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris,105,5.7 +3081,negative,.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies,107,4.7 +3082,negative,"@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?",114,3.5000000000000004 +3083,negative,"@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts & still didn't make an announcement",120,5.800000000000001 +3084,negative,@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.,84,7.1 +3085,negative,@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.,105,5.7 +3086,negative,"@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!",110,6.4 +3087,negative,"@united surprise me. Otherwise, the flight is over and I don't have a good feeling about your airline.",85,5.8999999999999995 +3088,negative,@united we have been told that it's lost...you guys don't know where it is,61,9.8 +3089,negative,".@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night.",120,6.7 +3090,negative,"@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for",122,6.6000000000000005 +3091,positive,@united Thanks to supervisor Miriam who provided me with great customer service. #finally,77,3.9 +3092,negative,@united Filled out at the airport as part of a long day made longer.,55,3.5999999999999996 +3093,positive,@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks,118,5.8999999999999995 +3094,negative,"@united UA6255 delayed out of #winnipeg because the plane was ""frozen""! #fail Will I make my connection on UA1059? #tightconnection #Denver",119,7.6 +3095,negative,"@united delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695",118,2.5 +3096,negative,. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags,113,4.3999999999999995 +3097,negative,@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening,115,3.5000000000000004 +3098,positive,"@united Great, thank you!",22,13.600000000000001 +3099,negative,@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!,96,4.2 +3100,negative,@united right... Are you guys charging for the air we breathe next?,56,8.9 +3101,negative,"@united in other words... sorry, not sorry. Plenty of other airlines... and I travel A LOT.",76,13.200000000000001 +3102,negative,@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?,113,3.5000000000000004 +3103,negative,@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP. #letsworktogether,101,4.0 +3104,negative,"@united just give up. Your service is terrible. If I wasn't forced to use United on certain routes, I never would.",94,6.4 +3105,positive,@united Club in Denver is dope 👌,26,3.8 +3106,negative,"@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell.",73,9.6 +3107,negative,@united we are never going to get to out gate at this rate.,47,4.3 +3108,negative,@united this is getting ridiculous. Now we're missing our connection.,60,6.7 +3109,negative,@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?,113,5.3 +3110,negative,@united I locked myself out of my account and needed access to book a flight.,63,3.2 +3111,negative,@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.,78,6.4 +3112,negative,@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size,89,3.4000000000000004 +3113,positive,@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise,81,6.2 +3114,negative,@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.,66,9.1 +3115,negative,@united yes staff were rude and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!,114,5.3 +3116,negative,@united Monday evening.,21,9.5 +3117,negative,@United ticket counter Masters out of SMF not very helpful.,50,4.0 +3118,positive,"@united cool, thanks.",19,15.8 +3119,negative,@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now,73,5.5 +3120,negative,"@united if you're listening, why are you the lowest provider of inflight wifi? Get with the times!",82,6.1 +3121,negative,@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!,115,7.000000000000001 +3122,negative,"@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!",112,5.4 +3123,negative,@united why haven't you updated that flight 4411 is delayed? Super frustrating,67,4.5 +3124,negative,"@United what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted",113,8.0 +3125,negative,@united Y do U not reply to customer refund forms??????????? #unitedairlines,66,19.7 +3126,negative,@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline,88,23.9 +3127,negative,@united <<<<<<-------- do not reply to emails?,58,37.9 +3128,negative,"@united it has now been 16 days since i applied for my compensation? + +Y have i had no correspondence",83,2.4 +3129,negative,@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days,88,4.5 +3130,negative,"@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones",118,4.2 +3131,negative,"@united @laurasbrown5 What does ""dealing via email"" have anything to do with a crappy web form that is not made for mobile devices",108,3.6999999999999997 +3132,negative,"@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer",118,5.1 +3133,negative,@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations,121,3.3000000000000003 +3134,positive,@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :),114,4.3999999999999995 +3135,negative,@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!,115,6.1 +3136,negative,@united How can you not know where my bags are? You knew where they were 6 hours ago. You are killing me! Worst service. Ever.,102,5.8999999999999995 +3137,negative,@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines,115,2.6 +3138,negative,@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?,110,3.5999999999999996 +3139,negative,"@united ok, I have that, pretty sure I had it before too but will wait and see what happens....",77,9.1 +3140,negative,@united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?,120,4.2 +3141,negative,@united treats service members like crap never flying again with them #UnitedAirlines @CNN,78,3.8 +3142,negative,@united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...,114,7.000000000000001 +3143,negative,@united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.,118,7.6 +3144,negative,@united how come I have no baggage updates.,36,5.6000000000000005 +3145,negative,"@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing",103,4.9 +3146,negative,@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy,92,10.9 +3147,negative,"@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?",108,4.6 +3148,negative,"@united 3 hrs searching for flts, find 1 on site & can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising",113,8.799999999999999 +3149,negative,@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.,83,7.199999999999999 +3150,negative,@united are my bags here yet? They were at Palm Springs airport. I was at LAX. How come I beat my bags here.,86,5.800000000000001 +3151,negative,@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?,105,2.9000000000000004 +3152,negative,@united A generic form with tons of fields asking for info you already? Expected more as a premier platinum. Another #servicefail,109,3.6999999999999997 +3153,negative,"@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday",91,4.3999999999999995 +3154,negative,@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.,97,6.2 +3155,positive,@united you guys have such big hearts.. keep up the good work,50,6.0 +3156,negative,@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology,115,3.5000000000000004 +3157,negative,"@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible.",127,5.5 +3158,negative,"@united unless it's on you guys, im good.",34,11.799999999999999 +3159,negative,@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol,110,2.7 +3160,negative,"@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way.",105,5.7 +3161,negative,@united Where are my bags!!! They weren't in LAX like your promised. 9 out of 10 things today were a mess today because of you.,103,6.800000000000001 +3162,negative,@united dang... I thought I was in a teleportation device! Ua514,54,9.3 +3163,positive,@united received my bag. I appreciate taking care of the matter and following up!,68,4.3999999999999995 +3164,negative,@united still haven't received a response. Please direct message me for my contact information.,82,4.9 +3165,negative,@united I've been waiting on my bag in IAH for 45mins. They're only 4 freaking people on that flight waiting for bags. Fix this!!,106,6.6000000000000005 +3166,positive,@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD,120,7.5 +3167,negative,@united RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls,118,6.800000000000001 +3168,negative,"@united ""federal regulation prohibits you being separated from your bag""...yet you lose our bag and that's okay",95,7.3999999999999995 +3169,negative,@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...,93,4.3 +3170,negative,@united do you guys have any working planes?,37,5.4 +3171,negative,@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!,107,6.5 +3172,negative,"@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it.",92,5.4 +3173,negative,@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!,77,5.2 +3174,negative,@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding another plane and is stopped.,115,2.6 +3175,positive,"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)",108,6.5 +3176,negative,"@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)",91,7.7 +3177,positive,@united The only thing you fella have done right today is get me to the pacific time zone.,73,2.7 +3178,negative,@united Ugh. My bags were sent to Palm Springs and not to LAX as promised. They better be at the hotel when I get there.,96,4.2 +3179,negative,"@united Direct Messaged you, didn't hear anything back",47,6.4 +3180,negative,"@united yup, it just happens way too often...5 times in the last 12 months",61,8.200000000000001 +3181,negative,@united so who does handle bag issues? And why wouldn't you put me onto them in the first place?,78,5.1 +3182,positive,@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival,75,1.3 +3183,negative,@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou,116,2.6 +3184,negative,@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...,113,7.1 +3185,negative,@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?,83,2.4 +3186,negative,@united once again my bag is lost when I travel united!!!! Please do something,65,7.7 +3187,negative,@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...,115,5.2 +3188,negative,@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years,100,6.0 +3189,negative,@united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads,94,4.3 +3190,negative,"@united this is in ur Hemispheres magazine. I'm open to what will u do to make the ""flight more pleasant."" http://t.co/VrQDpqEPFW",109,10.100000000000001 +3191,negative,@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.,104,3.8 +3192,negative,"@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude.",111,9.0 +3193,negative,"@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum",121,4.1000000000000005 +3194,negative,"@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!",112,5.4 +3195,positive,@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport. Much thanks!,93,3.2 +3196,negative,"@united Yes, though they have not located the bag yet. It was a lovely flight outside of that.",77,5.2 +3197,positive,@united Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you!,115,8.7 +3198,negative,"@united My wife has been on the phone several times for past 3 days, with no result.",68,4.3999999999999995 +3199,negative,@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.,116,2.6 +3200,negative,"@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know",108,3.6999999999999997 +3201,negative,@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.,126,4.0 +3202,negative,"@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?",121,6.6000000000000005 +3203,negative,"@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?",92,4.3 +3204,negative,"@united so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…?",109,5.5 +3205,negative,@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again.,89,4.5 +3206,negative,@united free hotel doesn't make up for such poor customer service and disregard,67,3.0 +3207,negative,@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.,104,2.9000000000000004 +3208,negative,@united mechanical delay occurred in Houston earlier today re: their flight to ORD,70,2.9000000000000004 +3209,positive,"Cc @DadBoner #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options""",119,7.6 +3210,negative,@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail,103,6.800000000000001 +3211,negative,@united how else would I know it was denied?,36,5.6000000000000005 +3212,negative,"@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag. +#flyunited",118,4.2 +3213,negative,@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice,108,10.2 +3214,negative,@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive,92,1.0999999999999999 +3215,positive,"@united be ""Chicago's hometown airline"" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise",92,7.6 +3216,negative,@united @annricord $856.81 the cost of one of the round trip tickets.,58,8.6 +3217,positive,@united Give Cyndi & Troy each a gold star.,39,10.299999999999999 +3218,positive,@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.,117,4.3 +3219,negative,"@united I can’t go back to the airport, I’m working, and won’t have time. Are you telling me there is seriously no other way?",102,4.9 +3220,negative,@united 3875 to Denver which we are supposed to be boarding right now but has yet to land,72,1.4000000000000001 +3221,negative,@united I've been doing this for 15 years and I've never had this many issues with any other airline.,83,4.8 +3222,negative,@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.,99,7.1 +3223,negative,@united note: they are traveling w 2yr old. Unreal,42,7.1 +3224,negative,@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY,109,2.8000000000000003 +3225,positive,@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.,98,3.1 +3226,negative,@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf,116,2.6 +3227,negative,"@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst.",118,6.800000000000001 +3228,positive,"@United Bringing your ""A"" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY",77,13.0 +3229,negative,@united you already have vomit so you are halfway there,46,2.1999999999999997 +3230,negative,@united is amazing how hard is to talk with customer service! !!,53,7.5 +3231,negative,"@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff",113,1.7999999999999998 +3232,negative,@united they held the flight for our group of nearly 20 people.,52,3.8 +3233,negative,@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver,88,8.0 +3234,negative,"@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United",110,7.3 +3235,negative,"@united it was an international flight, and we didn't get our new eta until we were in the air.",77,5.2 +3236,positive,@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!,108,5.6000000000000005 +3237,negative,@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !,114,5.3 +3238,negative,"@united Useless response. I need a functioning wheelchair, not a customer care form to fill out.",81,4.9 +3239,positive,"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!",82,7.3 +3240,negative,@united $55 cab ride to dfw from love got me my bag. Reimburse?,51,7.8 +3241,negative,@united @gg8929 Unbelievable hypocrisy!!,37,10.8 +3242,positive,@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job,114,2.6 +3243,positive,"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere",115,7.000000000000001 +3244,negative,"@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this.",77,3.9 +3245,negative,@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...,95,7.3999999999999995 +3246,negative,"@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain",106,3.8 +3247,negative,@united The third wheelchair is broken! http://t.co/tvk0PyxQv5,56,12.5 +3248,positive,"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!",109,4.6 +3249,positive,@united ooh thanks!,17,11.799999999999999 +3250,negative,"@united my flight was at 1 pm. Still at the airport gee what service. Do they care, nope. Delayed until 7:55.",89,7.9 +3251,negative,@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable,117,4.3 +3252,negative,@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it,105,2.9000000000000004 +3253,negative,I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there.,113,2.7 +3254,negative,"@united @annricord 0162431184663. +3 of your agents said we would be refunded. Agents said United should never have sold us the ticket.",114,4.3999999999999995 +3255,negative,@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff,95,1.0999999999999999 +3256,negative,@united IT-problems with the link? #3thparty,39,10.299999999999999 +3257,negative,"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5",90,12.2 +3258,negative,@united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me,85,1.2 +3259,negative,@united can I get some help changing a ticket. 40 minutes on hold and counting....,68,8.799999999999999 +3260,positive,@united thanks for all the help! Totally appreciate it and you made it super easy too,70,2.9000000000000004 +3261,negative,@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup,108,3.6999999999999997 +3262,negative,@united Your MileagePlus signup page is broken.,41,4.9 +3263,negative,@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...,109,5.5 +3264,negative,@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.,103,2.9000000000000004 +3265,negative,"@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67",101,9.9 +3266,negative,@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun,112,6.2 +3267,negative,@united once again your customer service rep was rude! I asked a question and in turn got attitude. Jane was no help. Disgusted again!,111,4.5 +3268,negative,@united can you not see the thread?,29,6.9 +3269,negative,@united poor old United: never seem to get the response right :),53,7.5 +3270,negative,@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport,110,3.5999999999999996 +3271,negative,@united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.,113,12.4 +3272,positive,@united thanks! :),16,25.0 +3273,negative,"Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP",115,6.1 +3274,negative,@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL,115,5.2 +3275,negative,@united eventually. You should approach bags like @AlaskaAir they get it.,63,6.3 +3276,negative,@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?,77,2.6 +3277,negative,@united said they would give us a refund. 30 days Late Flightr NO refund.,60,5.0 +3278,negative,@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.,112,3.5999999999999996 +3279,negative,@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected.,96,6.2 +3280,negative,"@united if your policy changed, you must advise at the time of purchase. Same if you choose to vary it by airport! We want a FULL refund!!",112,5.4 +3281,negative,"@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united.",91,7.7 +3282,negative,@united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎,71,9.9 +3283,negative,@united @el_ingeniero don't check your baggage if you don't have to. They will lose it!,73,9.6 +3284,negative,@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!,112,8.9 +3285,negative,@united well perhaps you could highlight where that is stated. We travel between Canada & USA on United with only Nexus,103,3.9 +3286,negative,"@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!",95,5.3 +3287,negative,@united You make it hard to fly with you. Delayed over an hour and now the plane is turning around & heading back to the gate. #connection?,117,6.0 +3288,negative,@united Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ,112,7.1 +3289,negative,"@united Call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line.",112,3.5999999999999996 +3290,negative,"@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks",114,3.5000000000000004 +3291,negative,@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?,78,2.6 +3292,negative,@united Classic,14,7.1 +3293,positive,@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!,97,4.1000000000000005 +3294,positive,@united Thanks!,14,14.299999999999999 +3295,negative,@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?,78,6.4 +3296,negative,@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.,94,3.2 +3297,negative,"@united thanks for that advice, so helpful. Can't believe you guys actually charge people to ""fly"" united",89,6.7 +3298,negative,@united If you have had any issues with United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.,110,2.7 +3299,negative,@united just tried to log in and was told e-mail log in not currently available,65,3.1 +3300,negative,@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards,116,4.3 +3301,negative,"@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?",109,4.6 +3302,negative,@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail,115,5.2 +3303,negative,@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united,127,3.9 +3304,negative,@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.,118,2.5 +3305,negative,@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.,109,3.6999999999999997 +3306,negative,@united They couldn't get me first class on any of their flights so I just rebooked myself.,75,4.0 +3307,negative,@united I'll be sending/posting complete details of the circumstances surrounding this matter. United airlines should be ashamed.,113,4.3999999999999995 +3308,negative,@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(,105,5.7 +3309,positive,@united JT thanks for your help I’ll complete the form once we are back home,62,1.6 +3310,negative,"@united missed it. Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight...",111,9.0 +3311,positive,@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :),112,5.4 +3312,negative,@united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !,94,3.2 +3313,negative,@united thanks! We would like an apology and a full refund. Please confirm when we will receive.,80,5.0 +3314,negative,@united But I got a bad exchange rate so want my money back. Please can you refund without penalty.,81,3.6999999999999997 +3315,negative,"@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times. +If I am no show, you'll know why! Ridiculous.",103,7.8 +3316,negative,@united you're just using automated responses and don't have the decency to actually care/respond,84,4.8 +3317,negative,@united JT the issue is with missed connections early gate closings and zero concern from customer service,90,1.0999999999999999 +3318,negative,"@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!",107,6.5 +3319,negative,@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone,101,2.0 +3320,positive,@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her,78,2.6 +3321,negative,@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?,92,5.4 +3322,positive,"@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your ""fine print,"" haha",103,5.800000000000001 +3323,negative,@united worst service ever 😈,24,4.2 +3324,negative,@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?,117,3.4000000000000004 +3325,negative,@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice,115,3.5000000000000004 +3326,negative,@united I am furious. You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United,113,5.3 +3327,positive,@united holy high speed internet batman! Speeds at United Club at IAD are insanely fast! Thanks,80,3.6999999999999997 +3328,negative,@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.,106,2.8000000000000003 +3329,negative,@united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡...,115,7.000000000000001 +3330,negative,"@united sorry, I hate united. i won't get to see my family until Thursday",60,6.7 +3331,positive,@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.,108,3.6999999999999997 +3332,positive,"@united done just now, thanks.",26,11.5 +3333,negative,"@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck",114,2.6 +3334,negative,@united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?,108,3.6999999999999997 +3335,negative,"@united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight.",80,5.0 +3336,negative,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.,111,7.199999999999999 +3337,negative,@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.,86,2.3 +3338,negative,@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.,111,6.3 +3339,negative,"@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed.",115,4.3 +3340,negative,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.,106,7.5 +3341,negative,"@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat? Please.",106,5.7 +3342,positive,@united thank you! 😊,17,11.799999999999999 +3343,negative,@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible,112,4.5 +3344,negative,@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want,108,8.3 +3345,negative,@united customer service 👎,23,4.3 +3346,negative,@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air,117,9.4 +3347,negative,@united 3359 which you finally Cancelled Flightled.,45,4.3999999999999995 +3348,negative,.@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2,117,8.5 +3349,negative,@united thanks finally made it.. Missed meetings but what can I do now?,59,6.800000000000001 +3350,negative,@united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened,110,5.5 +3351,negative,"@united Supposedly, they're out for delivery. I'll believe it when I see it.",64,9.4 +3352,negative,"@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)",91,7.7 +3353,positive,@united Sure did! Only waited about 15min. Yay!,40,10.0 +3354,negative,"@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag.",112,4.5 +3355,positive,@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW,63,12.7 +3356,negative,@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993,81,3.6999999999999997 +3357,negative,"@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years.",111,7.199999999999999 +3358,positive,Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG,120,7.5 +3359,negative,"@united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation",128,6.2 +3360,negative,@united i got email that my reservations got Cancelled Flightled and i will be refunded. Nothing got refunded as of yet,99,2.0 +3361,negative,@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?,92,3.3000000000000003 +3362,negative,@united you are really trying me today.,33,6.1 +3363,positive,@united looks like I'm settled in to where I'm going. Thx.,48,10.4 +3364,negative,@united no they were to busy taking to each other and I needed to get to an audition.,68,2.9000000000000004 +3365,negative,@united quick response offering assistance but lack of follow through - not really the service I was expecting,93,2.1999999999999997 +3366,negative,@united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!,110,6.4 +3367,negative,"@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta",79,6.3 +3368,positive,"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.",120,4.2 +3369,negative,@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?,111,4.5 +3370,negative,@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee.,82,2.4 +3371,negative,@united who can tell me where they are?,32,6.2 +3372,negative,"@united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful.",106,3.8 +3373,negative,@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!,114,3.5000000000000004 +3374,negative,@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on,114,3.5000000000000004 +3375,negative,@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude,116,5.2 +3376,negative,@united I don't see how I need to spend an extra $100 bc of ur equipment failure.,65,6.2 +3377,negative,@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats,115,4.3 +3378,negative,@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!,116,5.2 +3379,negative,@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...,98,5.1 +3380,negative,@united - could you please send me a phone # to the refunds department? We have submitted our claim through email without success.,108,4.6 +3381,negative,"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.",110,5.5 +3382,negative,@united flight 441 on 2/4 was delayed over three hours because the pilot never showed up!,74,4.1000000000000005 +3383,negative,@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.,59,6.800000000000001 +3384,negative,@united which is why my next flights to Miami will be on another airline.,60,3.3000000000000003 +3385,negative,@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail,117,3.4000000000000004 +3386,negative,@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?,110,3.5999999999999996 +3387,negative,@united with Karen and found her unhelpful and rude called United at the time & told she could board but Karen would not accept,108,2.8000000000000003 +3388,negative,"@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke",103,2.9000000000000004 +3389,negative,"@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus.",80,3.6999999999999997 +3390,negative,@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter,95,2.1 +3391,negative,@united 1 refused boarding with Nexus. nexus confirmed she should not be refused,68,2.9000000000000004 +3392,positive,"@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!",120,5.800000000000001 +3393,negative,@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.,105,4.8 +3394,negative,@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!,81,7.3999999999999995 +3395,positive,"@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time",113,3.5000000000000004 +3396,positive,@united stay warm - I will be passing through Chicago next week,52,3.8 +3397,negative,@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.,87,9.2 +3398,negative,@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.,99,4.0 +3399,negative,@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay. $7 meal voucher. Wow. Customer service!,113,7.1 +3400,negative,@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.,92,3.3000000000000003 +3401,negative,@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?,113,5.3 +3402,positive,@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.,125,5.6000000000000005 +3403,negative,@united Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed!,111,7.199999999999999 +3404,negative,@united when is my plane coming? Been delayed for almost 7 hours. No plane.,62,6.5 +3405,negative,@united Not fast enough. No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.,106,4.7 +3406,positive,@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!,99,4.0 +3407,negative,@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum. Blegh,105,6.7 +3408,negative,@united is Late Flight again. Everyone braved the weather and 40 passengers are waiting for a flight crew. Really!,96,4.2 +3409,negative,@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home,116,13.8 +3410,negative,@united spending the afternoon @ Mia. Not your fault. No lounge? Very inconvenient.,71,8.5 +3411,negative,@united costumer service sucks! Waiting for a week for a response,55,3.5999999999999996 +3412,negative,@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime. I guess we'll see.,108,4.6 +3413,negative,@united of course I need help. I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.,101,5.0 +3414,positive,@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ,118,5.8999999999999995 +3415,negative,"@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?",87,4.6 +3416,negative,"@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem",104,2.9000000000000004 +3417,negative,"@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?",114,3.5000000000000004 +3418,negative,@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!,91,5.5 +3419,positive,"@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service",121,3.3000000000000003 +3420,negative,@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.,125,7.199999999999999 +3421,negative,"@united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation.",111,7.199999999999999 +3422,negative,.@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.,108,5.6000000000000005 +3423,positive,"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, ""Fly the Friendly Skies.""",104,6.7 +3424,positive,@united @jsumiyasu I am thankful to the United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!,116,3.4000000000000004 +3425,positive,@united I appreciate the follow up.,30,6.7 +3426,negative,@united + that's the gist of what the flight attendant told her.,53,7.5 +3427,negative,@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +,107,2.8000000000000003 +3428,negative,"@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +",117,5.1 +3429,negative,@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.,114,1.7999999999999998 +3430,negative,@united sat at airport for 5 hrs still sitting at gate.. Sigh,50,6.0 +3431,negative,@united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!,122,5.7 +3432,negative,"@united's first-class #cockup +http://t.co/oh7CFv7DHR",50,18.0 +3433,positive,@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.,106,4.7 +3434,negative,@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!,99,5.1 +3435,negative,"@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO",89,11.200000000000001 +3436,negative,@united why am i mot getting my refund?,32,6.2 +3437,negative,.@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.,108,7.3999999999999995 +3438,negative,@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...,108,9.3 +3439,negative,@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD),95,7.3999999999999995 +3440,negative,@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...,115,4.3 +3441,negative,@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations,118,1.7000000000000002 +3442,negative,"@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no Wifi, no personal entertainment. TORTURE",116,5.2 +3443,negative,@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies,110,1.7999999999999998 +3444,negative,"@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless",115,3.5000000000000004 +3445,negative,.@united call my work and tell them it's your fault I'm Late Flight,55,7.3 +3446,positive,"@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too. #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj",120,10.0 +3447,negative,"@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on",97,3.1 +3448,negative,@united i have items of sentimental value that I'm heartbroken are missing,63,3.2 +3449,negative,@united still waiting for a reply,28,3.5999999999999996 +3450,negative,@united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!,100,7.000000000000001 +3451,negative,"Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united",107,5.6000000000000005 +3452,negative,@united I tried 2 DM it would not go thru... not sure why,45,8.9 +3453,negative,"@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow.",118,6.800000000000001 +3454,negative,@united I like delays less than you because I'm the one on the plane. Connect me with a voucher,77,3.9 +3455,negative,"@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion",113,3.5000000000000004 +3456,negative,"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait",112,2.7 +3457,negative,@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.,93,4.3 +3458,negative,@SouthwestAir still waiting. Just hit one hour.,41,7.3 +3459,negative,@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook,119,3.4000000000000004 +3460,negative,@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!,117,8.5 +3461,negative,@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!,113,5.3 +3462,negative,@SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care,124,7.3 +3463,negative,@SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.,101,3.0 +3464,negative,@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason. Alone with two kids. At least put her in group A,111,3.5999999999999996 +3465,negative,@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset.,113,6.2 +3466,positive,@SouthwestAir thank you so much completely made things right!,53,3.8 +3467,positive,@SouthwestAir love them! Always get the best deals!,44,6.800000000000001 +3468,negative,@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?,99,5.1 +3469,negative,@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit,98,4.1000000000000005 +3470,positive,@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.,104,7.7 +3471,negative,@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting,117,3.4000000000000004 +3472,positive,@SouthwestAir thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy,116,6.0 +3473,negative,@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through,109,2.8000000000000003 +3474,positive,"@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!",65,6.2 +3475,positive,@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!,82,3.6999999999999997 +3476,negative,"@SouthwestAir has grounded 2 flights b/c of equipment problems & been rude to my wife, traveling alone w/our 2 young kids. never again.",117,6.800000000000001 +3477,negative,@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤,115,1.7000000000000002 +3478,positive,@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up,91,3.3000000000000003 +3479,negative,@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree,110,2.7 +3480,negative,@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having,115,3.5000000000000004 +3481,positive,@SouthwestAir I USED to always fly Southwest.,39,5.1 +3482,negative,@SouthwestAir got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience.,118,5.8999999999999995 +3483,negative,@SouthwestAir thx but I'll be expecting a credit for this leg.,52,5.800000000000001 +3484,negative,"@SouthwestAir appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac",97,4.1000000000000005 +3485,negative,@SouthwestAir 20 minutes on hold waiting is ridiculous......,53,13.200000000000001 +3486,negative,@SouthwestAir have u seen any of the messages the past hour ?,50,4.0 +3487,positive,"@SouthwestAir THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!",118,6.800000000000001 +3488,positive,@SouthwestAir Thanks so much!,26,7.7 +3489,positive,@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef,122,8.200000000000001 +3490,negative,@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?,106,2.8000000000000003 +3491,negative,@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!,96,4.2 +3492,positive,@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever,111,4.5 +3493,positive,@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.,63,11.1 +3494,positive,@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA #9NEWSBusiness http://t.co/o3WlaInImY,101,10.9 +3495,negative,@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh,111,5.4 +3496,negative,@SouthwestAir your phone service sucks,34,2.9000000000000004 +3497,positive,"@SouthwestAir ""Airport snow removal method #22.."" +Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY",121,12.4 +3498,negative,@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...,106,5.7 +3499,negative,@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail,114,2.6 +3500,negative,@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane,113,1.7999999999999998 +3501,negative,"@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?",106,6.6000000000000005 +3502,negative,@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?,119,4.2 +3503,negative,"@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, ""Unable to price"". Please help!",113,7.1 +3504,negative,@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir,109,4.6 +3505,negative,"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain",116,4.3 +3506,negative,@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.,115,2.6 +3507,negative,@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.,111,1.7999999999999998 +3508,negative,@SouthwestAir @SMiles1307 over two hours now. Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.,115,3.5000000000000004 +3509,negative,"@SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ",120,8.3 +3510,negative,"@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again.",95,4.2 +3511,negative,@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL,78,3.8 +3512,negative,"@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch",101,5.8999999999999995 +3513,negative,@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?,83,7.199999999999999 +3514,negative,"@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal",116,2.6 +3515,negative,"@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2",115,5.2 +3516,positive,@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer,99,4.0 +3517,negative,@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points?,81,4.9 +3518,negative,@SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed.,85,5.8999999999999995 +3519,negative,@SouthwestAir freezing in the plane,31,3.2 +3520,negative,@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are,114,1.7999999999999998 +3521,negative,@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon,107,1.9 +3522,negative,@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us,121,1.7000000000000002 +3523,negative,@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first,112,0.8999999999999999 +3524,negative,@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable,115,1.7000000000000002 +3525,negative,@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr,119,11.799999999999999 +3526,negative,"@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page",110,3.5999999999999996 +3527,negative,"@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?",113,5.3 +3528,negative,@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.,123,3.3000000000000003 +3529,negative,@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED,125,4.8 +3530,negative,@SouthwestAir frustrating indeed especially when no one knows what the issue is....,72,6.9 +3531,negative,@SouthwestAir on hold with customer service; you may be quicker. I rebooked trip for a lower fare. Where did the difference in $ go?,109,5.5 +3532,negative,@SouthwestAir and thx for not responding,35,2.9000000000000004 +3533,negative,@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?,98,3.1 +3534,negative,@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze,123,8.1 +3535,negative,@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?,81,3.6999999999999997 +3536,negative,@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook,107,4.7 +3537,negative,@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30,112,1.7999999999999998 +3538,negative,@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash,117,2.6 +3539,positive,@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.,76,5.3 +3540,negative,"@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?",103,6.800000000000001 +3541,positive,"@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers",120,7.5 +3542,negative,"@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625",91,4.3999999999999995 +3543,negative,@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.,104,2.9000000000000004 +3544,negative,"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?",112,4.5 +3545,negative,@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.,112,5.4 +3546,negative,@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......,76,19.7 +3547,positive,@SouthwestAir Customer Centricity is knowing people #ANAMarketers,59,3.4000000000000004 +3548,negative,"@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice",116,3.4000000000000004 +3549,negative,"@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed",110,8.200000000000001 +3550,positive,@SouthwestAir ok thank you i hope so too,33,3.0 +3551,negative,@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.,119,2.5 +3552,positive,"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq"" #southwestairlines",121,12.4 +3553,negative,"@SouthwestAir Switching planes due to mechanical problems. How does reboarding work? Was A49, now at end of long line. Stuck in middle?",114,5.3 +3554,negative,"@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?",112,8.0 +3555,negative,"@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone.",103,3.9 +3556,positive,"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper",103,4.9 +3557,positive,@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!,119,2.5 +3558,positive,@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_,108,13.0 +3559,positive,@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI,87,9.2 +3560,negative,@SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd?,143,2.8000000000000003 +3561,negative,"@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy",105,9.5 +3562,negative,@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!,111,5.4 +3563,negative,@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt every time the person in front shifts he raps my knees,111,0.8999999999999999 +3564,negative,@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation,84,1.2 +3565,negative,@SouthwestAir why is customer relations still not open....in Texas?!,60,11.700000000000001 +3566,positive,@SouthwestAir Thank you for the tip!,31,6.5 +3567,negative,@SouthwestAir I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky,75,9.3 +3568,positive,@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.,63,3.2 +3569,positive,"@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!",85,8.200000000000001 +3570,negative,"@SouthwestAir I ""heart"" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations.",108,4.6 +3571,negative,@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.,76,3.9 +3572,negative,@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay,65,1.5 +3573,negative,@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!,116,5.2 +3574,negative,"@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight.",83,4.8 +3575,negative,@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.,88,5.7 +3576,positive,@SouthwestAir - We left iPad in a seat pocket. Filed lost item report. Received it exactly 1 week Late Flightr. Is that a record? #unbelievable,119,5.8999999999999995 +3577,negative,@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?,67,3.0 +3578,negative,@SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna.,95,4.2 +3579,positive,@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good,110,4.5 +3580,negative,@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call Getting tired of typing little notes,109,0.8999999999999999 +3581,negative,@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers,110,3.5999999999999996 +3582,negative,@SouthwestAir it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything #wrongiswrong,120,8.3 +3583,negative,@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f,120,7.5 +3584,negative,@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems,73,5.5 +3585,positive,"@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG",94,8.5 +3586,negative,@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me,107,3.6999999999999997 +3587,negative,"@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear",120,5.800000000000001 +3588,negative,"@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night.",82,3.6999999999999997 +3589,negative,"@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might ""know"" but don't show it.",116,6.0 +3590,negative,@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?,65,7.7 +3591,positive,@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6,69,8.7 +3592,negative,"@SouthwestAir hey remember that time you lost my husbands bags? I do. + +#filmjobnoequipment +#nowarmclothes",94,5.3 +3593,positive,@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS,88,9.1 +3594,positive,@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!,118,5.8999999999999995 +3595,negative,@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment,90,4.3999999999999995 +3596,negative,@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool,104,6.7 +3597,negative,@SouthwestAir wifi stays connected about the lifetime of a higgs boson,60,1.7000000000000002 +3598,negative,@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?,118,2.5 +3599,negative,@SouthwestAir making me miss #TheBachelor right now #wah,49,6.1 +3600,positive,@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer,88,3.4000000000000004 +3601,negative,@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel,110,3.5999999999999996 +3602,positive,@SouthwestAir 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors,83,4.8 +3603,positive,@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!,114,3.5000000000000004 +3604,positive,@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊,112,5.4 +3605,negative,@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy,103,8.7 +3606,negative,@SouthwestAir your welcome. It was the thoughts of nearly the entire plane.,64,4.7 +3607,positive,"@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D",113,6.2 +3608,negative,@SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked,109,5.5 +3609,negative,@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.,109,4.6 +3610,negative,@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!,111,5.4 +3611,negative,"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT",119,5.8999999999999995 +3612,positive,@SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz,52,13.5 +3613,positive,@SouthwestAir thanks!,20,10.0 +3614,positive,"@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1",95,11.600000000000001 +3615,positive,@SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest,81,6.2 +3616,negative,"@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter.",116,5.2 +3617,positive,"@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!",113,5.3 +3618,negative,@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ,116,7.8 +3619,positive,@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking,108,5.6000000000000005 +3620,positive,@SouthwestAir thankyou :))❤️,26,15.4 +3621,positive,@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest,64,3.1 +3622,positive,@SouthwestAir thanks for the great customer service today! 👍👌,53,3.8 +3623,positive,@SouthwestAir beyond ready,24,4.2 +3624,negative,"@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service",110,1.7999999999999998 +3625,positive,@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.,89,5.6000000000000005 +3626,negative,@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin,108,2.8000000000000003 +3627,positive,@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! 😂,74,8.1 +3628,negative,@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot,125,1.6 +3629,positive,@SouthwestAir following. Thank you.,32,9.4 +3630,negative,@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.,95,3.2 +3631,negative,@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it,113,5.3 +3632,negative,@SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200 for business class? Stay classy,120,1.7000000000000002 +3633,negative,@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed,111,2.7 +3634,negative,@SouthwestAir @TaylorLumsden Taylor. U gotta love SWA responsiveness at the@very least huh?,80,6.2 +3635,positive,@SouthwestAir It's all good. Thanks!,32,12.5 +3636,positive,@SouthwestAir thank you :),23,13.0 +3637,negative,@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight,90,4.3999999999999995 +3638,negative,"@SouthwestAir oh, ok! all good! looking forward to escaping the cold for a bit! thanks!",73,8.200000000000001 +3639,negative,@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...,80,10.0 +3640,positive,@SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀,84,3.5999999999999996 +3641,positive,@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :),118,8.5 +3642,positive,@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop. Glad to be home! Thanks to the professionals both up front and in the cabin!!!,109,8.3 +3643,positive,@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40,85,10.6 +3644,negative,@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable,129,4.7 +3645,negative,"@SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights.",130,3.1 +3646,negative,@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!,120,8.3 +3647,positive,"@SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome",123,6.5 +3648,negative,@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.,76,3.9 +3649,positive,@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.,103,4.9 +3650,negative,@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?,118,4.2 +3651,positive,@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.,70,4.3 +3652,negative,"@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule.",81,6.2 +3653,positive,@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!,102,2.9000000000000004 +3654,negative,@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/,100,3.0 +3655,negative,@SouthwestAir prove it,20,5.0 +3656,positive,@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!,116,1.7000000000000002 +3657,positive,@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations,127,1.6 +3658,positive,"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa",115,5.2 +3659,negative,@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?,112,3.5999999999999996 +3660,positive,Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp,120,8.3 +3661,negative,@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.,115,4.3 +3662,positive,@SouthwestAir telling my Fam in Vegas now. :),38,10.5 +3663,positive,@SouthwestAir thank you!,22,9.1 +3664,negative,@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7,115,11.3 +3665,negative,@SouthwestAir do these scavenger hunt locations have anything in common because I'm playing detective trying to figure out the one for ATL.,118,2.5 +3666,negative,"@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury.",114,7.000000000000001 +3667,positive,"@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!",111,6.3 +3668,positive,@SouthwestAir 3 hours and 80 degree difference. Yes please!! MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D,92,10.9 +3669,negative,"@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action.",86,5.800000000000001 +3670,negative,"@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?",116,3.4000000000000004 +3671,positive,@SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl,72,4.2 +3672,positive,@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons,117,3.4000000000000004 +3673,positive,@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH,73,11.0 +3674,negative,@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?,106,2.8000000000000003 +3675,positive,@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises,98,2.0 +3676,negative,@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?,115,7.000000000000001 +3677,positive,@SouthwestAir really easy for locals to get down to the strip. book.,57,5.3 +3678,positive,@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove,110,6.4 +3679,negative,"@SouthwestAir 10+ people pre boarded +Only 1 needed a wheel chair off the plane... Was NOT the case boarding",90,5.6000000000000005 +3680,positive,@SouthwestAir best airline 👌,25,4.0 +3681,positive,@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!,107,2.8000000000000003 +3682,negative,@SouthwestAir Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!,114,3.5000000000000004 +3683,positive,@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR,70,10.0 +3684,negative,@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.,76,3.9 +3685,positive,@SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons,96,4.2 +3686,negative,@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149,97,4.1000000000000005 +3687,positive,@SouthwestAir Awesome staff at the check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays,113,1.7999999999999998 +3688,negative,@SouthwestAir but when do I get my gin & tonic !?!?,45,15.6 +3689,negative,@SouthwestAir is this a sick joke? #toyingwithouremotions,51,5.8999999999999995 +3690,negative,"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????",93,8.6 +3691,negative,@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!,119,6.7 +3692,positive,@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!,116,3.4000000000000004 +3693,negative,"@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle. But for real, you should fire @Kristi_Capel",118,5.1 +3694,negative,"@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans",117,3.4000000000000004 +3695,negative,@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty,89,3.4000000000000004 +3696,negative,"@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?",95,5.3 +3697,positive,@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!,116,4.3 +3698,negative,"@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.",116,7.8 +3699,negative,"@SouthwestAir weren't too ""sincere"" when you Cancelled Flighted my flight and made me drive 17 hours to get home..",96,6.2 +3700,positive,@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!,116,4.3 +3701,positive,@SouthwestAir Your Terry is our hero. Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!,112,6.2 +3702,positive,"@SouthwestAir Thanks, you guys are the best",37,5.4 +3703,positive,@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.,113,3.5000000000000004 +3704,negative,@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?,115,5.2 +3705,negative,@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip,111,2.7 +3706,positive,@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!,84,7.1 +3707,negative,"@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow.",90,5.6000000000000005 +3708,positive,@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!,90,10.0 +3709,negative,@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq,102,8.799999999999999 +3710,negative,"@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?",111,5.4 +3711,positive,@SouthwestAir another great trip! LAX 823 - LAS 3075- BNA. Thanks so much!!!,64,12.5 +3712,negative,@SouthwestAir your checkin is lame for business. Really last seat? I have broad shoulders haha,80,3.6999999999999997 +3713,negative,@SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting.,87,5.7 +3714,negative,"@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable",136,2.9000000000000004 +3715,negative,@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition,99,1.0 +3716,negative,"@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response. Need an explanation pls. #notsatisfied #smh #unhappy",127,7.9 +3717,positive,@SouthwestAir Got help from a nice lady on the phone in Georgia. Thank you!,62,4.8 +3718,negative,@SouthwestAir When will the flight resume? I don's see it in the open schedule. :/,68,8.799999999999999 +3719,positive,"@SouthwestAir Thanks for the quick reply! I travel a lot...but not that much, lol.",69,10.100000000000001 +3720,negative,@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.,92,4.3 +3721,negative,@SouthwestAir My bag was not shown LUV did not make it to PHL with me.,56,3.5999999999999996 +3722,negative,@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness,115,4.3 +3723,positive,@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.,120,3.3000000000000003 +3724,negative,@SouthwestAir how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?,98,3.1 +3725,positive,@SouthwestAir nice touch on the passbook integration!,47,4.3 +3726,negative,@SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport...,85,7.1 +3727,negative,"@SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing",120,5.800000000000001 +3728,positive,@SouthwestAir Awesome. Thanks! You guys rock!,40,10.0 +3729,negative,"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?",113,2.7 +3730,negative,@SouthwestAir it eventually arrived. just seemed really slow. :),56,8.9 +3731,negative,"@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.",114,6.1 +3732,negative,@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.,78,2.6 +3733,negative,@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0,90,8.9 +3734,positive,@SouthwestAir thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.,99,3.0 +3735,negative,@SouthwestAir yep. 99.99999999% certain it was on that flight.,54,9.3 +3736,positive,@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood,104,5.800000000000001 +3737,positive,@SouthwestAir I would appreciate that. Thank you.,43,7.000000000000001 +3738,negative,"@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged. Phone wait time is crazy. Is there a chat?",114,4.3999999999999995 +3739,negative,"@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail",103,5.800000000000001 +3740,negative,@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill Please contact her.,84,6.0 +3741,negative,"@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours.",80,3.6999999999999997 +3742,negative,@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2,120,8.3 +3743,positive,@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;),58,6.9 +3744,negative,@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.,109,2.8000000000000003 +3745,negative,@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!,115,5.2 +3746,negative,@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!,124,7.3 +3747,negative,@SouthwestAir I did. Still haven't heard a thing.,42,9.5 +3748,positive,@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!,115,3.5000000000000004 +3749,positive,"@SouthwestAir open seating is like an open marriage, there's so much love for strangers!",75,5.3 +3750,negative,@SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' .....,67,13.4 +3751,negative,@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040,72,8.3 +3752,positive,"@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!",113,5.3 +3753,positive,@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1,116,2.6 +3754,negative,"@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|",114,7.000000000000001 +3755,negative,@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon,115,5.2 +3756,positive,@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!,65,6.2 +3757,negative,@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?,65,10.8 +3758,negative,@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying,117,4.3 +3759,negative,@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min.,105,5.7 +3760,negative,@SouthwestAir flight 1028 no delayed 1.5 hours. Another week another delayed flight,72,4.2 +3761,negative,@SouthwestAir bag in possession but no clothes in bag??,47,6.4 +3762,negative,"@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB",97,11.3 +3763,negative,"@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back",115,4.3 +3764,negative,@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢,86,3.5000000000000004 +3765,negative,@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward,101,4.0 +3766,negative,@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?,122,4.1000000000000005 +3767,negative,@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable,117,2.6 +3768,negative,"@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.",124,10.5 +3769,negative,@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.,111,3.5999999999999996 +3770,positive,@SouthwestAir Just sent DM. Thanks for your attentiveness to this matter.,63,4.8 +3771,negative,@SouthwestAir how about fixing the wifi! 3rd flight where it's not working. 800 series plane so not like it's an old plane.,102,5.8999999999999995 +3772,negative,"@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own.",117,7.7 +3773,negative,@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.,64,4.7 +3774,negative,"@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46. I said to lady, ""well, that system is about dead."" She didn't understand",116,8.6 +3775,negative,@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.,71,4.2 +3776,positive,@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue,85,11.799999999999999 +3777,negative,@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy,99,3.0 +3778,positive,@SouthwestAir Thanks,19,5.3 +3779,negative,"@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help.",84,6.0 +3780,positive,@SouthwestAir have sent you a DM with the details. Thanks!,49,6.1 +3781,positive,@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.,85,3.5000000000000004 +3782,negative,@SouthwestAir - really? All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC,101,4.0 +3783,negative,"@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!",125,5.6000000000000005 +3784,negative,@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet,94,1.0999999999999999 +3785,positive,@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons,118,5.1 +3786,positive,@SouthwestAir yes I was everything worked out great,44,2.3 +3787,positive,@SouthwestAir show me some love and a companion flight~please and thank you!,65,4.6 +3788,negative,"@SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail",126,4.8 +3789,positive,@SouthwestAir loved it!,21,9.5 +3790,negative,@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage. Monika at MWA needs a PR lesson,116,1.7000000000000002 +3791,negative,@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.),105,8.6 +3792,positive,@SouthwestAir you're my early frontrunner for best airline! #oscars2016,63,6.3 +3793,negative,@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx,132,3.8 +3794,negative,"@SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night.",97,7.199999999999999 +3795,negative,@SouthwestAir @jparkermastin customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking,120,3.3000000000000003 +3796,negative,@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.,117,4.3 +3797,negative,@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys 💔😪,82,4.9 +3798,negative,@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.,116,4.3 +3799,negative,@SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.,112,6.2 +3800,positive,.@SouthwestAir Thx for the follow up. Just sent DM,42,7.1 +3801,negative,@SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted,115,4.3 +3802,positive,@SouthwestAir TY for your consideration!,36,5.6000000000000005 +3803,negative,@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.,108,3.6999999999999997 +3804,negative,@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.,116,4.3 +3805,negative,"@SouthwestAir It was never really ""lost"" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!",114,5.3 +3806,positive,"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight",113,5.3 +3807,negative,@SouthwestAir is not being responding to the @SpecialOlympics athletes. #notcool #Southwest,81,6.2 +3808,negative,"@SouthwestAir A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040",93,7.5 +3809,negative,@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time.,86,3.5000000000000004 +3810,positive,@SouthwestAir thanks! Very excited to see it :D,40,7.5 +3811,negative,".@SouthwestAir glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service",105,2.9000000000000004 +3812,negative,@SouthwestAir waited 34 mins for baggage MDW>MEM and the in-flight service was suspended so no drink 😕,89,4.5 +3813,positive,@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice,119,5.8999999999999995 +3814,negative,@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?,114,3.5000000000000004 +3815,positive,"@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done",115,2.6 +3816,negative,"@SouthwestAir thank you : 8UXZJ2 +Paid for early bird and sat in back",57,3.5000000000000004 +3817,positive,@SouthwestAir All good... beers and #oscars2015 ar #DIA,48,12.5 +3818,negative,@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.,76,5.3 +3819,positive,@SouthwestAir luv my companion pass!,32,6.2 +3820,negative,@SouthwestAir it's ok I was supposed to be in California 5hrs ago,54,3.6999999999999997 +3821,negative,"@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?",119,5.0 +3822,negative,@SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail.,128,7.8 +3823,negative,"@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country.",95,7.3999999999999995 +3824,positive,@SouthwestAir thank you!!,23,13.0 +3825,negative,@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.,113,2.7 +3826,negative,@SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.,110,4.5 +3827,negative,"@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?",119,6.7 +3828,negative,@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.,118,3.4000000000000004 +3829,negative,@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.,80,8.7 +3830,negative,@SouthwestAir after an hour and a half then it came back damaged. Not happy 😣,63,3.2 +3831,negative,@SouthwestAir why does the customer service have rather inconsistent information,71,1.4000000000000001 +3832,positive,@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.,94,5.3 +3833,negative,@SouthwestAir but to make us tru to find space in other flights. This customer service is as bad as @SpiritAirlines.,97,4.1000000000000005 +3834,negative,@SouthwestAir no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$!,112,12.5 +3835,negative,"@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan.",123,2.4 +3836,negative,@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight. Not that it was Cancelled Flighted but no contingencies.,132,3.0 +3837,positive,@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!,118,5.8999999999999995 +3838,negative,@SouthwestAir please start flying to Huntsville so I never have to fly American Airlines again,80,1.3 +3839,negative,"@SouthwestAir no you are not, you just care about mighty dollar.",54,5.6000000000000005 +3840,positive,"@SouthwestAir beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI",79,8.9 +3841,positive,@SouthwestAir Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome,83,8.4 +3842,negative,"But expect no help from ->@SouthwestAir <-. Our flt was canx at the last minute for ""weather."" We flew home on weatherless @united.",115,11.3 +3843,positive,@SouthwestAir yes please,22,4.5 +3844,positive,@SouthwestAir I changed my flight through St. Louis. Thanks for the reply though!,69,5.800000000000001 +3845,negative,@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN,89,10.100000000000001 +3846,positive,@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time. Thanks #southwest for making travel easy!,111,3.5999999999999996 +3847,negative,"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?",112,4.5 +3848,negative,@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire,114,4.3999999999999995 +3849,positive,@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK,92,8.7 +3850,negative,"@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w/them again!",120,5.800000000000001 +3851,negative,@SouthwestAir staff was overall awful through multiple airports would have switched airlines if another flight was available,108,0.8999999999999999 +3852,positive,@SouthwestAir lol I already am ! I am a card member as well too lol i enjoy flying with you Guys,76,2.6 +3853,positive,@SouthwestAir. 50th Anniversary on April 10th. Still. Sweethearts. Companions. Lifetime. Sons. Families. Love.,98,10.2 +3854,positive,@SouthwestAir YES please....How do we get that companion pass?,54,11.1 +3855,negative,@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.,118,4.2 +3856,negative,@SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit,89,3.4000000000000004 +3857,positive,@SouthwestAir yes please!,23,8.7 +3858,positive,@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg,108,5.6000000000000005 +3859,positive,@SouthwestAir I (heart) my CP status. Sure would be nice to have though.,60,8.3 +3860,positive,@SouthwestAir #RedCarpet Southwest Companion Pass would be great!,58,5.2 +3861,positive,@SouthwestAir I want one!,22,9.1 +3862,negative,@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1,67,1.5 +3863,positive,“@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG”,120,11.700000000000001 +3864,positive,@SouthwestAir sign me up!,22,9.1 +3865,positive,@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!,77,2.6 +3866,negative,@SouthwestAir How about auto check in for CP holders? Come on.,52,5.800000000000001 +3867,positive,@SouthwestAir got mine! Just in time for the wife and my 15th anniversary!,62,4.8 +3868,positive,@SouthwestAir I love my Companion Pass (qualified 4th year). #HollyMais,62,8.1 +3869,positive,@SouthwestAir I continue to be amazed by the amazing customer service. Thank you SWA!,72,4.2 +3870,positive,"@SouthwestAir Yes, please.",24,12.5 +3871,positive,@SouthwestAir sign me up!,22,9.1 +3872,positive,@SouthwestAir just got mine..now where to go??,40,12.5 +3873,negative,@SouthwestAir wifi is the worst $8 investment I have ever made.,53,5.7 +3874,negative,@SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason. All I was told was sorry after 2.5 hrs waiting,123,2.4 +3875,negative,@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.,102,3.9 +3876,negative,@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous,121,6.6000000000000005 +3877,negative,"@SouthwestAir should get their shit together before they owe my $2,000 for my bag.",69,5.800000000000001 +3878,negative,@SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it.,78,3.8 +3879,negative,@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.,102,5.8999999999999995 +3880,negative,@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!,96,5.2 +3881,negative,@SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi!,77,9.1 +3882,negative,"@SouthwestAir we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??",118,4.2 +3883,positive,@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group,111,0.8999999999999999 +3884,positive,@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :),121,5.0 +3885,positive,@SouthwestAir Thanks.,20,10.0 +3886,negative,@SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday,106,4.7 +3887,positive,@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8,79,10.100000000000001 +3888,positive,@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍,112,5.4 +3889,negative,@SouthwestAir Two delayed flights in a row. Neither one of them explained,62,3.2 +3890,negative,@SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2,117,3.4000000000000004 +3891,negative,@SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs,108,3.6999999999999997 +3892,positive,@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!,118,7.6 +3893,negative,@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.,126,4.8 +3894,negative,@SouthwestAir your wifi is angering me with its slowness,48,2.1 +3895,positive,@SouthwestAir thank you!,22,9.1 +3896,negative,@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z,100,11.0 +3897,positive,"@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back. Thx! 😄",96,4.2 +3898,negative,"@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all...",109,6.4 +3899,negative,"@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?",116,5.2 +3900,negative,@SouthwestAir just sent it,23,4.3 +3901,negative,@SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue,105,2.9000000000000004 +3902,positive,@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏,114,2.6 +3903,negative,@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler,117,2.6 +3904,negative,@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!,136,6.6000000000000005 +3905,negative,"@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!",113,4.3999999999999995 +3906,negative,@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!,112,2.7 +3907,negative,"@SouthwestAir your ""complimentary"" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!",117,6.800000000000001 +3908,negative,"@SouthwestAir worst air line ever, you have no compassion of the handicapped",65,3.1 +3909,negative,@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!,93,3.2 +3910,positive,@SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around.,91,7.7 +3911,negative,@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?,91,4.3999999999999995 +3912,negative,@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed,110,1.7999999999999998 +3913,positive,@SouthwestAir Mad love http://t.co/4ojrSDWPkK NYC-,46,15.2 +3914,negative,@SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again,121,5.0 +3915,negative,@SouthwestAir I was trying to find airfare for my family. Your prices are ridiculous! Almost $1000 more than @USAirways. #notmadeofmoney,117,6.0 +3916,positive,@SouthwestAir My Fav!!!!,22,22.7 +3917,negative,@SouthwestAir our flight is delayed till tomorrow curse the weather,58,1.7000000000000002 +3918,negative,@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁,106,4.7 +3919,positive,@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials.,114,7.9 +3920,negative,"@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch ""Buy""",105,4.8 +3921,positive,@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter,81,4.9 +3922,positive,@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass,76,6.6000000000000005 +3923,negative,@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs),105,4.8 +3924,negative,@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home? 1708 PHX->DAL,111,6.3 +3925,negative,@SouthwestAir thanks for the response - flight time has passed - rebooked now,65,4.6 +3926,negative,"<3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!",118,10.2 +3927,positive,@SouthwestAir you guys rule. I will DM you. <3 Thank you.,50,12.0 +3928,positive,@SouthwestAir good to be back. See you all again in several weeks.,55,5.5 +3929,negative,@SouthwestAir Boooo!!!!!! Don't be like the other airlines!! http://t.co/WHAGPknnLF,75,20.0 +3930,positive,"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!",110,3.5999999999999996 +3931,negative,@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!,54,14.799999999999999 +3932,negative,.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(,104,5.800000000000001 +3933,negative,@SouthwestAir could I get a phone call from a customer service rep to get the issue resolved?,77,2.6 +3934,positive,@SouthwestAir think you have great people working for you.,50,4.0 +3935,positive,@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport,122,4.9 +3936,negative,@SouthwestAir here's a first..both pilot and first officer in galley during flight...,74,9.5 +3937,negative,@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.,101,4.0 +3938,negative,@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew,92,2.1999999999999997 +3939,negative,@SouthwestAir Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.,112,7.1 +3940,negative,@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss,103,1.0 +3941,positive,@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋,88,2.3 +3942,negative,"@SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove",131,5.3 +3943,negative,"@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O",118,9.3 +3944,negative,"@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI",120,11.700000000000001 +3945,negative,"@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali",128,4.7 +3946,negative,@SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days & an uninformed and unapologetic staff. #nolove #cali,132,6.1 +3947,negative,@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying,129,2.3 +3948,negative,@SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes,118,3.4000000000000004 +3949,negative,"@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?",121,7.3999999999999995 +3950,positive,"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious. Thank you. +#onechildfourbags",118,4.2 +3951,negative,@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.,83,3.5999999999999996 +3952,positive,"@SouthwestAir + +Just realized I had the wrong departure date. Thanks for making changes easy!",80,3.6999999999999997 +3953,positive,@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.,76,5.3 +3954,negative,@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up.,69,5.800000000000001 +3955,negative,"@SouthwestAir Thanks for the terrible service! Stranded in MDW for 2 days, & now can't find confirmation for rebooked flight from MKE.",117,6.0 +3956,negative,@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.,117,3.4000000000000004 +3957,positive,@SouthwestAir I will say that your customer service has consistently been the very best!!!,77,5.2 +3958,positive,@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.,62,8.1 +3959,negative,"@SouthwestAir @AARP @JimCramer 75yo mom says, ""Hire more staff to accommodate your audience"" You could learn lots from her. She's off to FL",117,6.800000000000001 +3960,positive,"@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!",106,5.7 +3961,negative,@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.,98,3.1 +3962,negative,@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep,116,6.0 +3963,positive,@SouthwestAir @AmericanAir y'all are better then @united,50,8.0 +3964,negative,"@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?",112,4.5 +3965,positive,@SouthwestAir Make the world a better place: Visit an elderly relative.,61,4.9 +3966,negative,@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx,111,2.7 +3967,negative,@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded,67,3.0 +3968,negative,@SouthwestAir plane switch on 636 meant A= back of plane #disappointed,60,5.0 +3969,negative,@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing,61,6.6000000000000005 +3970,negative,@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched..,121,5.800000000000001 +3971,negative,@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info,110,3.5999999999999996 +3972,negative,"@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: ""Rather make a complaint or your flight?""",111,8.1 +3973,negative,@SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!,122,7.3999999999999995 +3974,negative,@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?,115,3.5000000000000004 +3975,negative,@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP,113,1.7999999999999998 +3976,negative,@SouthwestAir 2 hours on hold for customer service never us SW again,57,1.7999999999999998 +3977,positive,@SouthwestAir FINALLY! A Passbook option for the SWA App. Thank you!!!!!,62,12.9 +3978,positive,@SouthwestAir I've DM'd you. Thanks!,32,15.6 +3979,positive,"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ",122,9.0 +3980,negative,@SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help,106,2.8000000000000003 +3981,negative,@SouthwestAir do you ever reinstate Cancelled Flighted flights?,56,3.5999999999999996 +3982,positive,@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.,114,4.3999999999999995 +3983,negative,@SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent,101,6.9 +3984,negative,@SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?,108,7.3999999999999995 +3985,positive,@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt,87,12.6 +3986,negative,@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up 🙌😏,63,3.2 +3987,negative,@SouthwestAir Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks,132,6.800000000000001 +3988,negative,"@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv",100,5.0 +3989,negative,"@SouthwestAir ""Will my luggage be on that flight?"" ""No"" ""Y not"" ""bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua",116,12.9 +3990,negative,"@SouthwestAir ""...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough.""",116,8.6 +3991,positive,@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!,138,1.4000000000000001 +3992,negative,@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?,116,4.3 +3993,negative,@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline,74,4.1000000000000005 +3994,negative,@SouthwestAir flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22?,122,4.9 +3995,negative,@SouthwestAir been on hold for 1.5 hrs. What's up?,42,11.899999999999999 +3996,negative,@SouthwestAir we are having a real issue trying to get thru to you. On hold for 2 hours & got disconnected! Please help!,102,5.8999999999999995 +3997,negative,@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL,102,2.0 +3998,negative,@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help,102,5.8999999999999995 +3999,negative,"@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination.",93,5.4 +4000,positive,@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!,88,2.3 +4001,negative,@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks,66,3.0 +4002,negative,@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW,110,3.5999999999999996 +4003,negative,@SouthwestAir #fail southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious,108,5.6000000000000005 +4004,positive,@SouthwestAir Southwest Airline is THE way to go!,42,4.8 +4005,negative,@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!,95,4.2 +4006,negative,"@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx",90,6.7 +4007,negative,@SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot.,72,4.2 +4008,negative,@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.,107,6.5 +4009,negative,@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.,119,3.4000000000000004 +4010,negative,"@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you.",106,3.8 +4011,negative,@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated,116,1.7000000000000002 +4012,positive,@SouthwestAir thanks for getting me home from Denver tonight despite the snow!,67,3.0 +4013,negative,@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?,122,3.3000000000000003 +4014,negative,"@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying...",59,13.600000000000001 +4015,positive,@SouthwestAir never lets me down!!!,31,12.9 +4016,negative,@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup,50,2.0 +4017,negative,@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!,103,4.9 +4018,positive,@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟,114,3.5000000000000004 +4019,positive,@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!,111,6.3 +4020,negative,"@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight? Called 1800IFlySWA, long long waits...",121,5.0 +4021,negative,@SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help,84,4.8 +4022,negative,"@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for ""A"" boarding. Refused to honor it with rescheduled flight",108,5.6000000000000005 +4023,negative,"@SouthwestAir Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again.",133,4.5 +4024,negative,@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???,89,5.6000000000000005 +4025,positive,"@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!",69,10.100000000000001 +4026,negative,"@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund",127,5.5 +4027,negative,"@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away.",103,4.9 +4028,negative,@SouthwestAir On hold with airline 45 min and counting. Service is terrible!,65,4.6 +4029,negative,@SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?,96,3.1 +4030,negative,@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous,92,6.5 +4031,negative,"@SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done",124,4.8 +4032,negative,@SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?,102,2.0 +4033,negative,@SouthwestAir your phone lines suck. I have a dilemma.,46,6.5 +4034,negative,@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.,106,8.5 +4035,negative,@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.,104,2.9000000000000004 +4036,negative,"@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it",117,5.1 +4037,negative,@SouthwestAir no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.,112,5.4 +4038,negative,@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways,127,3.1 +4039,positive,@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!,54,7.3999999999999995 +4040,positive,@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him,113,1.7999999999999998 +4041,negative,@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?,68,4.3999999999999995 +4042,negative,@SouthwestAir you have no baggage tracking system?,44,4.5 +4043,positive,@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF,119,10.9 +4044,negative,@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.,99,7.1 +4045,negative,"@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!",95,4.2 +4046,negative,@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme,120,5.0 +4047,negative,@SouthwestAir crazy how every airline flew out to the northeast tonight except you,70,1.4000000000000001 +4048,negative,"@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all. #epitimeoffail",113,6.2 +4049,positive,@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise,114,3.5000000000000004 +4050,negative,@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!,101,4.0 +4051,negative,@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious,81,4.9 +4052,positive,@SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight.,70,5.7 +4053,positive,@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?,90,7.8 +4054,negative,@SouthwestAir How many trees have to die before you stop trying to sell us a credit card? #OptOut http://t.co/CXrZhcdTVz,102,7.8 +4055,negative,@SouthwestAir bags fly free..just not to where you're going.,52,9.6 +4056,negative,@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!,95,5.3 +4057,negative,"@SouthwestAir Disappointed in the FAA ""regulation"" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited",118,5.1 +4058,positive,@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA,94,4.3 +4059,negative,@SouthwestAir Am I flying on Spirit air?,34,5.8999999999999995 +4060,negative,"@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable.",95,4.2 +4061,positive,"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.",111,9.0 +4062,negative,@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on,117,6.800000000000001 +4063,negative,@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?,93,4.3 +4064,negative,@SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.,125,8.0 +4065,negative,@SouthwestAir you are the worst airline. Congrats!!,45,8.9 +4066,positive,@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!,55,10.9 +4067,negative,@SouthwestAir now our pilots timed out...#getmeoutofhere,51,9.8 +4068,positive,@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ,117,7.7 +4069,negative,@SouthwestAir my rating for Southwest -9 on s scale of 1 to 10,50,4.0 +4070,negative,@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP,100,4.0 +4071,positive,@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!,84,6.0 +4072,negative,@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#,117,10.299999999999999 +4073,negative,@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.,110,5.5 +4074,negative,"@SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!",115,6.1 +4075,negative,@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱,71,2.8000000000000003 +4076,negative,@SouthwestAir yep after two hours and thirty minutes,45,2.1999999999999997 +4077,negative,@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun,114,7.000000000000001 +4078,negative,.@SouthwestAir I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞,88,4.5 +4079,negative,@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high,116,4.3 +4080,negative,@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.,109,2.8000000000000003 +4081,negative,@SouthwestAir I'm here @ChicagoMidway airport. I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing. #Very mad customer,115,7.8 +4082,negative,@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam,86,2.3 +4083,negative,@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.,110,6.4 +4084,negative,@SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment.,101,2.0 +4085,positive,@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.,112,4.5 +4086,negative,@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail,72,5.6000000000000005 +4087,positive,"@SouthwestAir three cheers to your Denver staff. Don't know if we +will get out but they're keeping us smiling. http://t.co/RX8z53M7yy",115,8.7 +4088,negative,@SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked. That would have been better info than advise 2 call,121,4.1000000000000005 +4089,negative,@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love,114,3.5000000000000004 +4090,negative,@SouthwestAir breaking my heart at BWI 9 hrs @business,46,4.3 +4091,negative,"@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me.",101,11.899999999999999 +4092,negative,"@SouthwestAir also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?",75,5.3 +4093,negative,@SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?,104,4.8 +4094,negative,@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat & sun :(,120,5.800000000000001 +4095,positive,@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter,93,9.700000000000001 +4096,negative,@SouthwestAir well I'm not sure what there is you can do. The bad experience had already been had,80,3.6999999999999997 +4097,negative,@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home,111,2.7 +4098,negative,"@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame",101,7.9 +4099,positive,@SouthwestAir replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire,91,8.799999999999999 +4100,negative,@SouthwestAir reservation (FEHQNE) 21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.,101,6.9 +4101,negative,@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights,74,8.1 +4102,positive,@SouthwestAir i hope i can be apart of the team with this job opening!,57,3.5000000000000004 +4103,negative,@SouthwestAir yes. Hung up and called a different number.,49,6.1 +4104,negative,@SouthwestAir Flight 2646. Four hours in the plane on the ground at BWI.,60,5.0 +4105,negative,"@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx",115,7.8 +4106,negative,@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa.,126,6.3 +4107,negative,@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.,124,2.4 +4108,negative,@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??,128,6.2 +4109,negative,@SouthwestAir why are you literally the worst?,40,5.0 +4110,negative,@SouthwestAir why can't i reschedule my flight online?,47,6.4 +4111,negative,"@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it",65,4.6 +4112,negative,@SouthwestAir please please please answer the phone. . .,48,8.3 +4113,negative,@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying,109,1.7999999999999998 +4114,negative,@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair,108,4.6 +4115,negative,"@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎",118,3.4000000000000004 +4116,negative,@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown,97,5.2 +4117,negative,"@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229",100,9.0 +4118,negative,"@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?",91,4.3999999999999995 +4119,positive,"@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks. Thanks!",117,4.3 +4120,negative,@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.,132,3.8 +4121,negative,@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint,106,0.8999999999999999 +4122,negative,@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?,111,3.5999999999999996 +4123,negative,@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.,113,3.5000000000000004 +4124,negative,@SouthwestAir officially on hold for 2 hours!,39,5.1 +4125,negative,@SouthwestAir not letting me DM. # is FSZ4YO,37,8.1 +4126,negative,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with,111,3.5999999999999996 +4127,negative,@SouthwestAir we were rebooked on the 5:05 out of MDW. Some drink coupons could help!,71,5.6000000000000005 +4128,negative,"@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF",115,7.000000000000001 +4129,negative,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.,89,4.5 +4130,negative,@SouthwestAir could you add me to that list? Been on hold for an hour 15,58,3.4000000000000004 +4131,negative,@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????,120,7.5 +4132,negative,@SouthwestAir has the absolute worst customer service when trying to reach them by phone.,76,2.6 +4133,negative,@SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?,101,3.0 +4134,negative,"@SouthwestAir coming up on 2hrs on, still haven't spoken to a rep",54,5.6000000000000005 +4135,negative,@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?,99,6.1 +4136,negative,@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?,76,2.6 +4137,negative,@SouthwestAir is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages,128,3.9 +4138,negative,@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me,123,3.3000000000000003 +4139,negative,"@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing..",111,6.3 +4140,negative,".@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive",125,4.8 +4141,negative,@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife,127,4.7 +4142,negative,@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond,91,4.3999999999999995 +4143,negative,@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it,116,6.0 +4144,negative,@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!,107,5.6000000000000005 +4145,positive,@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons,114,3.5000000000000004 +4146,negative,@SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!,78,3.8 +4147,negative,"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA.",118,3.4000000000000004 +4148,negative,"@SouthwestAir @CallMeStanley7 And bring back the ""Agent will call you back..."" feature. Why was that ever discontinued???",105,10.5 +4149,positive,"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW",111,5.4 +4150,negative,@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?,78,5.1 +4151,negative,"@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP",121,2.5 +4152,negative,@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!,113,6.2 +4153,negative,"@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours",110,7.3 +4154,positive,"@SouthwestAir Sent your way, thanks for the help.",42,7.1 +4155,negative,@SouthwestAir the wait for the bags is longer than the actual flight.,58,3.4000000000000004 +4156,negative,"@SouthwestAir Sure was, with @Delta looks like I'll make my birthday celebration after all.",78,6.4 +4157,negative,@SouthwestAir Where the heck are the bags for Chicago 408. It has been an hour,64,3.1 +4158,negative,@SouthwestAir no. Told to call cust service on monday,45,4.3999999999999995 +4159,negative,@SouthwestAir why are the ticketing lines in Las Vegas so unorganized?? Mass craziness. Half of the ticketing stations unmanned.,110,4.5 +4160,negative,@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#. Need help.,84,6.0 +4161,negative,@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!,81,4.9 +4162,negative,@southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!,136,4.3999999999999995 +4163,negative,@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.,111,2.7 +4164,negative,"@SouthwestAir very confusing to receive ""your trip is around the corner!"" email when I already Cancelled Flightled the flight",107,3.6999999999999997 +4165,positive,@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!,60,8.3 +4166,positive,@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice. #happy #customer,111,6.3 +4167,negative,@SouthwestAir placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?,115,3.5000000000000004 +4168,negative,@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr,110,6.4 +4169,positive,@SouthwestAir That's an awesome library.,36,8.3 +4170,negative,"@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service.",115,5.2 +4171,negative,@SouthwestAir horrible flight!,28,7.1 +4172,negative,@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek,114,7.9 +4173,negative,@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.,114,6.1 +4174,negative,"@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?",68,5.8999999999999995 +4175,positive,@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.,78,5.1 +4176,negative,"@SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot.",120,3.3000000000000003 +4177,negative,@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now,106,1.9 +4178,negative,@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!,116,2.6 +4179,negative,@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help,118,5.1 +4180,negative,@SouthwestAir flight just Cancelled Flighted. Can you help me rebook?,60,5.0 +4181,negative,"@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department.",108,3.6999999999999997 +4182,negative,@SouthwestAir I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour,117,3.4000000000000004 +4183,negative,@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs,102,2.0 +4184,negative,@SouthwestAir 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5,100,9.0 +4185,negative,@SouthwestAir hire more customer service agents. And hour and a half is too long to hold,73,2.7 +4186,positive,@SouthwestAir DM sent. Thanks for the help!,37,8.1 +4187,negative,"@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed",91,5.5 +4188,negative,"@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!",115,5.2 +4189,positive,@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!,61,6.6000000000000005 +4190,negative,@SouthwestAir What do you call that??!!,34,14.7 +4191,negative,@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.,108,2.8000000000000003 +4192,negative,@SouthwestAir the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry,111,0.8999999999999999 +4193,negative,"@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it",116,2.6 +4194,negative,@SouthwestAir Bad enough that there is no seat assigned he's seating at an exit seat and a male flight attendant removes him from there,112,1.7999999999999998 +4195,negative,@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.,103,1.9 +4196,negative,@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!,110,5.5 +4197,negative,@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?,122,5.7 +4198,negative,@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL,90,11.1 +4199,negative,"@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem...",114,5.3 +4200,negative,@SouthwestAir is really gonna hear my mouth about this bag situation.,59,3.4000000000000004 +4201,negative,@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional.,87,3.4000000000000004 +4202,negative,@SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.,118,5.8999999999999995 +4203,negative,.@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable.,91,5.5 +4204,positive,@SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday,83,12.0 +4205,positive,@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv,116,7.8 +4206,negative,@SouthwestAir when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?,116,3.4000000000000004 +4207,negative,@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.,89,3.4000000000000004 +4208,negative,@SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.,79,5.1 +4209,negative,@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5,121,7.3999999999999995 +4210,negative,@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline,90,4.3999999999999995 +4211,negative,@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?,76,3.9 +4212,negative,@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled. Need to get out there ASAP.,123,4.1000000000000005 +4213,positive,@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU,106,7.5 +4214,negative,"@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!",126,4.8 +4215,negative,@SouthwestAir I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez,99,7.1 +4216,negative,@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.,104,5.800000000000001 +4217,negative,@SouthwestAir been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice,104,5.800000000000001 +4218,negative,"@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour.",93,4.3 +4219,negative,@SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A,84,8.3 +4220,negative,@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.,99,3.0 +4221,positive,"@SouthwestAir flight 3970, bna-rdu had the most excellent crew today",59,5.1 +4222,negative,@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands,123,4.9 +4223,positive,@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a,106,8.5 +4224,negative,@SouthwestAir I'm stuck in Fort Lauderdale.,38,7.9 +4225,negative,"@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?",122,4.9 +4226,negative,@SouthwestAir I thought you guys were the best airline...I've been on hold for an hour!,73,8.200000000000001 +4227,positive,@SouthwestAir @SouthwestOliver that's a great FA right there.,54,7.3999999999999995 +4228,positive,@SouthwestAir DM sent. Thank you.,29,10.299999999999999 +4229,negative,@SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement,113,3.5000000000000004 +4230,negative,"@SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood",85,7.1 +4231,negative,"@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?",128,2.3 +4232,negative,"@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold",121,6.6000000000000005 +4233,negative,@SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold. Unacceptable!,112,2.7 +4234,positive,@SouthwestAir @TheEllenShow @Imaginedragons @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY,116,10.299999999999999 +4235,positive,@SouthwestAir finally through thx,30,3.3000000000000003 +4236,negative,@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.,83,4.8 +4237,negative,@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated,114,7.9 +4238,negative,"@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?",106,3.8 +4239,negative,@SouthwestAir Can't DM you because you don't follow me.,47,8.5 +4240,negative,@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?,88,4.5 +4241,negative,@SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!,99,5.1 +4242,positive,@SouthwestAir hello #SouthwestAir I'm happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight,112,4.5 +4243,negative,@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights?,70,2.9000000000000004 +4244,positive,@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.,108,2.8000000000000003 +4245,negative,"@SouthwestAir customer svc worse than the #WinterWeather ! Flight Cancelled Flighted, website malfunction, on hold for >1:34. http://t.co/PgwUkrpMOx",134,10.4 +4246,positive,@SouthwestAir flt 3867 crew #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv,116,6.0 +4247,negative,@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird,69,5.800000000000001 +4248,positive,@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches,114,1.7999999999999998 +4249,negative,@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help?,70,4.3 +4250,negative,@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany,107,1.9 +4251,negative,"@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago.",110,4.5 +4252,positive,@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV,116,6.9 +4253,negative,"@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?",112,3.5999999999999996 +4254,negative,@SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw.,117,7.7 +4255,negative,@SouthwestAir on hold for over an hour twice? Terrible.,47,6.4 +4256,negative,@SouthwestAir my flight is Cancelled Flightled due to weather. What next ?,63,4.8 +4257,negative,@SouthwestAir crazy hold times today. Over an hour now. Help?,52,7.7 +4258,negative,@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir #BNA,102,7.8 +4259,negative,@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice,124,6.5 +4260,negative,@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA,105,7.6 +4261,negative,@SouthwestAir Been on hold for over an hour - any chance someone can help me on here?,69,4.3 +4262,negative,@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR,125,7.199999999999999 +4263,negative,@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting. #customerservice @olive201,128,6.2 +4264,positive,@SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏,78,3.8 +4265,positive,"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!",109,4.6 +4266,negative,"@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty",116,7.8 +4267,negative,@SouthwestAir I've been on hold for 2 hours! When will you answer??,56,8.9 +4268,negative,@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?,112,3.5999999999999996 +4269,negative,@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.,105,4.8 +4270,negative,"@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones.",128,2.3 +4271,negative,"@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?",124,5.6000000000000005 +4272,negative,@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.,80,5.0 +4273,negative,@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!,123,3.3000000000000003 +4274,positive,@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2,60,13.3 +4275,negative,@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.,99,5.1 +4276,negative,@SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb,117,6.800000000000001 +4277,negative,@SouthwestAir at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous,111,4.5 +4278,negative,@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?,95,3.2 +4279,negative,@SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService,127,2.4 +4280,negative,@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay.,79,6.3 +4281,negative,@SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople,65,3.1 +4282,positive,@SouthwestAir is my favorite airline! I can't wait to book my flight to New Orleans for my trip in April!! :) :),91,9.9 +4283,negative,@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!,124,6.5 +4284,negative,"@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice",127,3.1 +4285,negative,"@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook",110,1.7999999999999998 +4286,positive,@SouthwestAir loving the boarding to go to Chicago #KeepItMovin',56,5.4 +4287,negative,@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.,135,3.6999999999999997 +4288,negative,@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love,115,3.5000000000000004 +4289,negative,@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there.,72,5.6000000000000005 +4290,negative,@SouthwestAir rocks - @AmericanAir horror,37,8.1 +4291,negative,@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...,111,5.4 +4292,negative,@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT,86,8.1 +4293,negative,"@SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2",82,11.0 +4294,negative,@SouthwestAir I need your help but no one will pick up the phone.,53,3.8 +4295,negative,@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...,86,5.800000000000001 +4296,negative,@SouthwestAir were you handing out tickets while I was sleep ?,52,3.8 +4297,positive,@SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks,78,3.8 +4298,negative,"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?",78,5.1 +4299,negative,@SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱,113,3.5000000000000004 +4300,negative,@SouthwestAir I lost my luggage. My birthday wish is to find my luggage.,60,5.0 +4301,negative,@SouthwestAir got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!!,80,11.3 +4302,negative,@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415,111,7.199999999999999 +4303,negative,@southwestair Grand total from landing to getting bag: one hour. That's very sad.,69,7.199999999999999 +4304,negative,@southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.,90,5.6000000000000005 +4305,positive,@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.,87,5.7 +4306,negative,"@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool.",95,6.3 +4307,positive,@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!,115,4.3 +4308,negative,@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi,121,9.9 +4309,negative,"@SouthwestAir wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!",114,5.3 +4310,negative,"@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city.",119,4.2 +4311,negative,"@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for ""flying the friendly skies""",114,3.5000000000000004 +4312,negative,@SouthwestAir flight to San Diego is delayed per usual.. take me home!,59,6.800000000000001 +4313,positive,"@SouthwestAir @FortuneMagazine +great news.",40,7.5 +4314,positive,@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!,116,4.3 +4315,negative,@SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?,103,3.9 +4316,negative,@SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv,73,4.1000000000000005 +4317,positive,@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.,103,3.9 +4318,negative,"@SouthwestAir not sure why we are still here in Dallas. Plane has been at gate for 30 min. No update at all. Flight 1140, poor service.",110,5.5 +4319,negative,"@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to ""ice in Indy"". Sitting here in Indy, it is bone dry. Tomorrow 4-6"" of snow.",121,8.3 +4320,positive,@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH,95,9.5 +4321,positive,@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6,71,12.7 +4322,negative,@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?,89,4.5 +4323,positive,"@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.",112,4.5 +4324,positive,"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍",118,4.2 +4325,negative,@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt,124,4.8 +4326,negative,"@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers.",98,6.1 +4327,positive,@SouthwestAir you guys held our flight #330! Thank you!!! About to take off from MDW now to Oakland. Thanks,89,7.9 +4328,positive,@SouthwestAir first time flying with you. You've definitely won me over!,62,6.5 +4329,negative,@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy,117,6.0 +4330,positive,@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI < my child was inspired. Thank you.,101,11.899999999999999 +4331,positive,@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.,111,4.5 +4332,positive,@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!,101,3.0 +4333,positive,@SouthwestAir great flight got us back on time! Thanks,46,4.3 +4334,positive,"@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA",121,9.1 +4335,positive,"@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer",69,8.7 +4336,negative,@SouthwestAir my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?!,82,6.1 +4337,negative,@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour,73,1.4000000000000001 +4338,negative,@SouthwestAir there's an hour wait here for reFlight Booking Problems in line at Omaha.,74,4.1000000000000005 +4339,negative,@SouthwestAir it says I can't because my flight is in progress.,53,5.7 +4340,negative,@SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6,88,3.4000000000000004 +4341,negative,@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.,79,5.1 +4342,negative,@SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?,90,3.3000000000000003 +4343,negative,"@SouthwestAir 14 hours???? Sorry don't get it. Oh well. Screw the weekend in Az right? Eat the hotel, no problem.",94,11.700000000000001 +4344,positive,"@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.",100,5.0 +4345,negative,@SouthwestAir I am absolutely sick of 300s and no wifi!,46,4.3 +4346,negative,@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!,113,3.5000000000000004 +4347,positive,"@SouthwestAir Ahah😃💕🎵 That is why +I love SW✈❗(^^)❤",44,11.4 +4348,positive,@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service,110,2.7 +4349,negative,@SouthwestAir @dultch97 kid just wants fucking money #scumbag,54,5.6000000000000005 +4350,positive,@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING,86,11.600000000000001 +4351,positive,@SouthwestAir I'll have to drop by next time I visit!,44,6.800000000000001 +4352,positive,@SouthwestAir @SacIntlAirport Feels like a good day to fly!! Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome,119,9.2 +4353,positive,@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants,65,3.1 +4354,positive,@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;),106,10.4 +4355,negative,@SouthwestAir @dultch97 that's horse radish 😤🐴,41,7.3 +4356,negative,@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight Having to drive 10 hours now 😢,109,1.7999999999999998 +4357,positive,@SouthwestAir Thank you!,22,9.1 +4358,positive,@SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts,62,4.8 +4359,positive,@SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ✈️,110,2.7 +4360,positive,@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN,64,1.6 +4361,negative,@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it,86,2.3 +4362,negative,@SouthwestAir @JulGood1 she was traveling with me the one that got miscommunicated with,75,2.7 +4363,negative,"@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!",103,2.9000000000000004 +4364,negative,@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???,101,7.9 +4365,negative,@SouthwestAir http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi.,65,13.8 +4366,negative,@SouthwestAir I would die if I got tickets to #DestinationDragons and you would be invited to my funeral,87,2.3 +4367,negative,@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson.,76,9.2 +4368,positive,@SouthwestAir got it taken care of! thank you <3,43,9.3 +4369,negative,@SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho,96,7.3 +4370,negative,@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!!,79,7.6 +4371,negative,"@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!",111,2.7 +4372,negative,@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....,71,11.3 +4373,negative,@SouthwestAir Gary Kelly should be ashamed of himself running a corporation in this way,74,1.4000000000000001 +4374,negative,@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I would Buyer beware,107,0.8999999999999999 +4375,negative,@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate,82,1.2 +4376,positive,@SouthwestAir please acknowledge Attendant Jeff Wernicke. Beat in class and service on SW,77,2.6 +4377,negative,@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out,116,2.6 +4378,negative,@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.,90,5.6000000000000005 +4379,positive,@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour 😁 @Imaginedragons Crying /dying rn #ripme,116,5.2 +4380,positive,@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi,102,10.8 +4381,negative,@SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed?,61,4.9 +4382,negative,"@SouthwestAir Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded.",78,7.7 +4383,negative,@SouthwestAir Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17,134,5.2 +4384,positive,@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3,51,15.7 +4385,negative,@SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons,115,5.2 +4386,negative,@SouthwestAir after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up,109,7.3 +4387,positive,@SouthwestAir rules.,19,10.5 +4388,negative,@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons,92,4.3 +4389,negative,@SouthwestAir okaaaaay UGH IM 8 MIN AWAY,34,2.9000000000000004 +4390,negative,"@SouthwestAir Yes, but I like need my luggage before tomorrow morning",59,3.4000000000000004 +4391,negative,"@SouthwestAir doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @USAirways 2 CABO thx http://t.co/VbUxfPCKfa",118,8.5 +4392,positive,"@SouthwestAir Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http://t.co/C8mqEzXVdH",120,11.700000000000001 +4393,negative,@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0,116,6.0 +4394,positive,@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.,109,4.6 +4395,negative,@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways,116,3.4000000000000004 +4396,positive,"@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J",116,10.299999999999999 +4397,negative,@SouthwestAir thanks for losing my luggage,37,2.7 +4398,negative,@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one,118,2.5 +4399,negative,@SouthwestAir well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed,114,5.3 +4400,negative,@SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa,80,10.0 +4401,negative,@SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights.,104,4.8 +4402,negative,@SouthwestAir over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb,115,6.1 +4403,negative,@SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?,89,7.9 +4404,positive,@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎,87,3.4000000000000004 +4405,positive,@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.,64,6.2 +4406,positive,@SouthwestAir yeah haha. Never been in one. It's expensive 😂😂 and we will!!!!! So much fun! #destinationdragons,95,11.600000000000001 +4407,positive,@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S,57,12.3 +4408,positive,@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE,85,10.6 +4409,positive,@SouthwestAir @SAMoore10 Thank you for your kind response. The acknowledgement and apology go a long way! #southwestrocks,105,4.8 +4410,negative,@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it.,84,4.8 +4411,negative,"@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems.",89,4.5 +4412,negative,@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?,112,4.5 +4413,negative,Includes @KCIAirport “@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil”,141,7.1 +4414,negative,@SouthwestAir yes but not with out an attitude and nasty comment,54,1.9 +4415,positive,"@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange",96,7.3 +4416,negative,"@SouthwestAir 4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney",120,7.5 +4417,negative,"@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on...",141,8.5 +4418,positive,"Thank you for your help, Shannon! Great customer service, @SouthwestAir.",63,7.9 +4419,negative,"@SouthwestAir 2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)",95,6.3 +4420,negative,@SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously,97,2.1 +4421,positive,@SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa,104,6.7 +4422,negative,@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign,86,4.7 +4423,positive,@SouthwestAir Please Help. We really want to fly with you. #guessweflyingdelta,68,5.8999999999999995 +4424,positive,@SouthwestAir thank you! DMing now.,31,9.700000000000001 +4425,negative,@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome,73,6.800000000000001 +4426,negative,@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?,83,3.5999999999999996 +4427,negative,@SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir?,125,3.2 +4428,negative,"@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140",114,2.6 +4429,negative,"@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.",115,7.000000000000001 +4430,negative,@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown,79,3.8 +4431,positive,@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M,77,10.4 +4432,negative,"@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience",119,7.6 +4433,negative,@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u,118,5.1 +4434,negative,@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional. Couldn't do work if I wanted to. Never again.,111,5.4 +4435,negative,@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human,113,5.3 +4436,negative,@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!,86,3.5000000000000004 +4437,positive,@SouthwestAir already booked my tickets for August 20th-30th! Can't wait for my vacation!,77,6.5 +4438,negative,@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing,111,5.4 +4439,negative,"@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model.",101,5.0 +4440,negative,@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation,102,4.9 +4441,negative,"@SouthwestAir y airline I fly with, but haven't seen anything like this yet!",64,6.2 +4442,positive,@SouthwestAir that's awesome! Love flying SWA!,41,9.8 +4443,positive,@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺,72,2.8000000000000003 +4444,positive,@SouthwestAir thanks for the info and the quick response!,49,4.1000000000000005 +4445,positive,@SouthwestAir shhhh i don't want something else to steal our deal😉,56,3.5999999999999996 +4446,negative,@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice,124,3.2 +4447,positive,@SouthwestAir Deborah helped me💁,29,3.4000000000000004 +4448,positive,@SouthwestAir give this guy a raise....great start to flight from AZ to MKE..,65,10.8 +4449,negative,@SouthwestAir - 800 is not int'l friendly,35,8.6 +4450,negative,@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight,122,2.5 +4451,negative,@SouthwestAir can you answer the phone so I can change my flight plans. Srsly.,65,4.6 +4452,negative,@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler,110,3.5999999999999996 +4453,negative,"@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey",113,2.7 +4454,negative,@SouthwestAir what does relay concerns really mean & how/why do u keep letting people on flights with bags larger than u state are allowabl?,121,4.1000000000000005 +4455,negative,@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em,114,3.5000000000000004 +4456,positive,@SouthwestAir oh my gosh! Going to dm you now! Thank you!,47,8.5 +4457,positive,@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG,54,1.9 +4458,negative,@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.,76,7.9 +4459,negative,"@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out.",108,7.3999999999999995 +4460,negative,@SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus.,82,4.9 +4461,positive,@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,112,3.5999999999999996 +4462,positive,@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry,57,8.799999999999999 +4463,negative,@SouthwestAir FJBFSC all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent,103,2.9000000000000004 +4464,negative,@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine?,66,4.5 +4465,negative,@SouthwestAir getting the run around today with customer service & disconnected customer relations # given twice. Help!!!,109,7.3 +4466,negative,@SouthwestAir have been doing that for hours already,45,2.1999999999999997 +4467,positive,@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU,99,9.1 +4468,positive,"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u",79,16.5 +4469,positive,@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou,96,4.2 +4470,positive,@SouthwestAir please do. Hate having to fly a different airline. You're my fav.,67,7.5 +4471,negative,"@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was",113,5.3 +4472,positive,@SouthwestAir sure thing,22,4.5 +4473,negative,@SouthwestAir why did you book my hotel twice?!?! Ahhhhh,48,10.4 +4474,positive,@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother. I planned and you change the rules,113,1.7999999999999998 +4475,positive,@SouthwestAir Jackpot! #legroom http://t.co/ZO2iceG4lI,51,15.7 +4476,negative,"@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!",98,7.1 +4477,negative,@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.,89,2.1999999999999997 +4478,positive,"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +",115,4.3 +4479,negative,@SouthwestAir Longer flights with 300 series no wifi? Will be great when you retire them.,75,4.0 +4480,negative,"@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?",108,3.6999999999999997 +4481,negative,@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.,111,3.5999999999999996 +4482,negative,"@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5.",98,4.1000000000000005 +4483,negative,@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?,115,4.3 +4484,negative,@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(,99,8.1 +4485,negative,@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!,66,10.6 +4486,positive,@SouthwestAir... I love you. Air travel doesn't get easier.,51,13.700000000000001 +4487,positive,@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.,94,3.2 +4488,negative,"@SouthwestAir Repeating this is policy is basically repeating ""Fuck you"" to your customers. I'll be shopping for a new airline ASAP",111,4.5 +4489,negative,"@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you.",109,9.2 +4490,negative,@SouthwestAir Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.,103,4.9 +4491,negative,"@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???",103,9.700000000000001 +4492,negative,@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.,93,5.4 +4493,negative,@SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.,112,3.5999999999999996 +4494,negative,@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?,93,4.3 +4495,positive,@SouthwestAir Thank you! I can't wait either :),40,12.5 +4496,negative,@SouthwestAir What does this even mean? I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.,115,3.5000000000000004 +4497,positive,@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!,64,10.9 +4498,negative,"@SouthwestAir you do a great job of achieving that at most cities, just not at BWI.",68,4.3999999999999995 +4499,negative,@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!,127,8.7 +4500,positive,@SouthwestAir your employees at BWI have been amazing!,47,4.3 +4501,positive,@SouthwestAir thanks for responding.,33,6.1 +4502,negative,@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!,92,6.5 +4503,negative,@SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled.,66,7.6 +4504,negative,"@southwestair three flights with three check in agents, not enough. #missedflight back to Jet Blue",84,4.8 +4505,positive,@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime,115,4.3 +4506,negative,@SouthwestAir unable to book travel right now on the website or through the app. Help!,72,4.2 +4507,positive,@SouthwestAir Gracias... appreciate that!,38,13.200000000000001 +4508,positive,@SouthwestAir was fantastic! That's the best flight service I've ever had.,64,7.8 +4509,negative,"@SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&switch.",106,7.5 +4510,negative,"@SouthwestAir so for an extra luggage, it cost $75????",46,15.2 +4511,negative,@SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?,116,6.9 +4512,positive,"@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜",72,5.6000000000000005 +4513,negative,@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??,79,5.1 +4514,negative,"@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated",120,2.5 +4515,negative,"@SouthwestAir Why do airlines change ticket prices in the middle of the day +#annoyed",72,2.8000000000000003 +4516,negative,@SouthwestAir #delayed again! You're killing me Late Flightly!,55,9.1 +4517,positive,@SouthwestAir LOVE IMAGINE DRAGONS SO MUCH I EOULD DIE IF I GOT TICKETS,59,1.7000000000000002 +4518,positive,"@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons",68,4.3999999999999995 +4519,positive,@SouthwestAir I would love to go to the Atlanta show ♥️,45,2.1999999999999997 +4520,positive,@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!,88,8.0 +4521,negative,@SouthwestAir Another delay. Wow,29,6.9 +4522,negative,@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.,128,3.9 +4523,positive,@SouthwestAir this would be an awesome experience #DestinationDragons,62,3.2 +4524,positive,@SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU,121,9.1 +4525,negative,@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email. What am i paying $8 for??,100,9.0 +4526,negative,@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou,117,9.4 +4527,negative,"@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?",93,5.4 +4528,negative,@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail,111,3.5999999999999996 +4529,negative,"@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic",112,2.7 +4530,negative,@SouthwestAir Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6,97,10.299999999999999 +4531,positive,@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;),94,4.3 +4532,positive,"@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!",73,5.5 +4533,negative,@SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA,74,4.1000000000000005 +4534,negative,@SouthwestAir link doesn't work,28,7.1 +4535,negative,"@SouthwestAir it'd be nice if I could get an answer, even a simple ""no"" would do; I just want to know. :)",84,10.7 +4536,negative,@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...,88,8.0 +4537,positive,@SouthwestAir a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL,70,8.6 +4538,negative,@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM,101,7.9 +4539,positive,@SouthwestAir It was the usually excellent SWA flight!,47,4.3 +4540,negative,@SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6,109,2.8000000000000003 +4541,negative,@SouthwestAir I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load,107,2.8000000000000003 +4542,negative,"@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter",108,6.5 +4543,negative,@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.,116,2.6 +4544,negative,@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels,115,8.7 +4545,negative,"@SouthwestAir Dear SWA, I fly you a lot. Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min....",112,9.8 +4546,negative,"@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice",116,5.2 +4547,positive,@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!,98,11.200000000000001 +4548,positive,@SouthwestAir thanks for adding straight flights from Columbus to Oakland!,65,3.1 +4549,positive,@SouthwestAir I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline,120,3.3000000000000003 +4550,negative,@SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!,107,3.6999999999999997 +4551,negative,@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end? Where is the LUV?,101,4.0 +4552,negative,@SouthwestAir please do something about the speed of your WiFi connections on your planes. It might as well be non-existent.,105,3.8 +4553,positive,@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.,101,3.0 +4554,negative,@SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.,111,2.7 +4555,negative,@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!,124,5.6000000000000005 +4556,positive,@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!,108,7.3999999999999995 +4557,negative,@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available? doesn't make sense to me.,111,3.5999999999999996 +4558,negative,@SouthwestAir and now no wifi??? Come on.,35,14.299999999999999 +4559,negative,@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk,114,5.3 +4560,positive,"@SouthwestAir have to be honest, didn't expect a fast response, thank you! Off to #Chiberia we go!",82,8.5 +4561,positive,@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup,115,3.5000000000000004 +4562,positive,@SouthwestAir Already signed up! Thanks! Looking forward to trying the Southwest experience.,81,4.9 +4563,negative,"@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND",104,6.7 +4564,negative,@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.,107,2.8000000000000003 +4565,negative,@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.,117,4.3 +4566,positive,"“@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️",103,11.700000000000001 +4567,negative,@SouthwestAir do we have a time estimate for our luggage? we'll be sure to fill out your survey!!,80,6.2 +4568,positive,"@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍",107,4.7 +4569,positive,"@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing.",108,4.6 +4570,negative,@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?!,113,7.1 +4571,negative,"@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice",118,10.2 +4572,positive,@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco.,75,5.3 +4573,positive,@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!���️✈️,116,4.3 +4574,negative,@SouthwestAir next up: enforcing your boarding procedure.,51,5.8999999999999995 +4575,negative,@SouthwestAir Roger wilco.,24,8.3 +4576,positive,"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!",74,6.800000000000001 +4577,negative,"@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge",114,5.3 +4578,negative,@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept,93,4.3 +4579,positive,@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.,84,4.8 +4580,positive,@SouthwestAir has some of the best airfare prices! Gotta LUV them :),57,7.000000000000001 +4581,negative,"@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2",79,5.1 +4582,positive,"@SouthwestAir thank you, will do",28,7.1 +4583,negative,"@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same.",113,4.3999999999999995 +4584,negative,@SouthwestAir flight # 317,23,8.7 +4585,positive,@SouthwestAir :( Thanks for the opportunity...,41,14.6 +4586,negative,@SouthwestAir don't ever tweet me again,34,5.8999999999999995 +4587,negative,"@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4.",107,7.5 +4588,negative,@SouthwestAir might be the worst airline ever,39,2.6 +4589,positive,"@SouthwestAir truly the best in #customerservice. If something goes wrong, no matter how big or small the issue was, they fix it. Thank you",116,5.2 +4590,positive,@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH,65,4.6 +4591,negative,@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.,110,5.5 +4592,positive,@SouthwestAir thank you!,22,9.1 +4593,positive,"@SouthwestAir ok, gotcha! ✈️😃👍",27,11.1 +4594,negative,@SouthwestAir Oops...no functioning bathrooms on a fairly full flight? Hope everyone on 702 from New York can hold it. Me included.,111,6.3 +4595,positive,"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...",82,7.3 +4596,positive,@SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?,119,7.6 +4597,positive,@SouthwestAir thank you! ❤️❤️❤️ you guys!,36,8.3 +4598,negative,"@SouthwestAir my trip is a month away...why do you consider it ""around the corner""? Is that a setting I can change?",95,8.4 +4599,positive,"@SouthwestAir CEO Gary Kelly, ""We are America's most loved and most flown airline!"" #SouthwestRally #BWI #bestemployees #swaculture #swapic",122,9.0 +4600,negative,@SouthwestAir I tried again with your in-flight wifi #fail,50,6.0 +4601,negative,@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?,97,4.1000000000000005 +4602,positive,@SouthwestAir @DreSparkles Thank you! I finally made it to my destination,63,4.8 +4603,positive,@SouthwestAir Luvin me some flights today!! Don't change!! And please add Paypal as payment option!!!,87,10.299999999999999 +4604,negative,@SouthwestAir you're killing me!! always #delayed from #SanDiego to #SF!! #ugh,68,14.7 +4605,negative,@SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?,113,1.7999999999999998 +4606,negative,"@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put ""on hold"" but actually was hung up on.",115,5.2 +4607,positive,@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir,118,5.1 +4608,positive,@SouthwestAir I just received your birthday card. It was amazing and made me smile with joy. Nice videos. Thanks.,95,5.3 +4609,positive,Thanks @SouthwestAir ! #heartlanta,31,9.700000000000001 +4610,positive,"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the ""rock"" version)",109,5.5 +4611,negative,@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline,87,4.6 +4612,positive,@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?,118,5.1 +4613,negative,@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?,119,3.4000000000000004 +4614,negative,"@SouthwestAir @saianel You could have just said ""We don't know""",54,9.3 +4615,negative,@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!,95,4.2 +4616,negative,@SouthwestAir can't DM you without you following me...,47,10.6 +4617,negative,"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(",113,5.3 +4618,negative,@SouthwestAir Yes I can. But you guys should get your act together.,56,5.4 +4619,negative,@SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!,114,6.1 +4620,positive,@SouthwestAir Thank you. Great tool,31,6.5 +4621,positive,@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA,74,5.4 +4622,negative,"@SouthwestAir thanks a lot for sending a ""special deal"" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners",118,5.1 +4623,negative,@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.,114,2.6 +4624,negative,@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.,106,7.5 +4625,negative,@SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call,120,3.3000000000000003 +4626,negative,@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer.,121,4.1000000000000005 +4627,positive,@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL,116,3.4000000000000004 +4628,positive,"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past.",100,5.0 +4629,negative,@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around,120,3.3000000000000003 +4630,negative,"@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another ""go-to"" airliner",119,5.8999999999999995 +4631,negative,"@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. 😑",121,9.9 +4632,negative,@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???,96,7.3 +4633,positive,@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!,83,7.199999999999999 +4634,negative,@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.,115,7.8 +4635,positive,@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday,114,5.3 +4636,positive,@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz,107,6.5 +4637,negative,@SouthwestAir 3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter,118,5.1 +4638,negative,@SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER,102,5.8999999999999995 +4639,negative,"@SouthwestAir if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel & flight..",120,5.0 +4640,positive,@SouthwestAir yeehaw. You found us another plane. Thx for listening to me vent.,67,6.0 +4641,negative,@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..,110,2.7 +4642,negative,@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455,117,3.4000000000000004 +4643,negative,@SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.,110,4.5 +4644,negative,@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..,115,5.2 +4645,negative,"@SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation.",120,5.800000000000001 +4646,negative,@SouthwestAir Report was filed but would like to support some active searching. Feels pretty passive now. Info on computer is precious.,115,3.5000000000000004 +4647,negative,@SouthwestAir surprise surprise more delays. Seems to be the norm. Broken down equipment.,77,5.2 +4648,positive,@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons,68,8.799999999999999 +4649,positive,@SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest,84,4.8 +4650,positive,@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline,88,4.5 +4651,positive,@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.,109,4.6 +4652,positive,@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir,116,8.6 +4653,negative,@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.,92,4.3 +4654,positive,"@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights.",97,6.2 +4655,negative,@SouthwestAir no flights to HRL :( is this a limited route?,49,8.200000000000001 +4656,positive,"@SouthwestAir is really stepping up their ""service""🐩 http://t.co/VQTyza6Mzu",68,11.799999999999999 +4657,negative,@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds... #Flight7,102,6.9 +4658,negative,@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.,95,4.2 +4659,negative,@SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?,106,3.8 +4660,negative,@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?,89,6.7 +4661,positive,"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!",116,7.8 +4662,positive,"@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!",112,7.1 +4663,positive,@SouthwestAir ..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options,91,8.799999999999999 +4664,positive,@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights,65,10.8 +4665,negative,"@SouthwestAir, got ""duped"" w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. Shameful",117,9.4 +4666,positive,@SouthwestAir That would be great. Thank you! I'll send it over when you follow.,67,7.5 +4667,negative,"@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice",116,6.0 +4668,negative,@SouthwestAir I already follow you and can't DM because u need to follow me back,66,3.0 +4669,negative,"@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice",119,7.6 +4670,negative,@SouthwestAir RUDE gate agent. Wholly unacceptable to us & other passengers. Think this will be our last time on sw.,101,5.8999999999999995 +4671,negative,@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.,118,3.4000000000000004 +4672,positive,@SouthwestAir @FortuneMagazine Love SW forever😃💕😍⤴⤴,47,4.3 +4673,negative,@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting,115,2.6 +4674,positive,"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!",73,5.5 +4675,positive,@SouthwestAir @FortuneMagazine Congrats!,38,7.9 +4676,positive,@SouthwestAir @FortuneMagazine well deserved!,42,7.1 +4677,positive,@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!,81,7.3999999999999995 +4678,positive,@SouthwestAir @FortuneMagazine friendliest employees,49,4.1000000000000005 +4679,negative,@SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO,116,5.2 +4680,positive,@SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches! #custexp,121,6.6000000000000005 +4681,positive,@SouthwestAir listening center is open seating just like on their planes. #RaganDisney,75,4.0 +4682,negative,@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air,98,4.1000000000000005 +4683,negative,@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.,112,6.2 +4684,negative,@SouthwestAir Incredibly frustrating. I emailed but still haven't received a response.,76,5.3 +4685,negative,@SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps & I ended up watching the free TV instead.,114,5.3 +4686,positive,@SouthwestAir oh my god thank you so much!!! I just sent you a DM,52,7.7 +4687,negative,@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...,106,5.7 +4688,positive,@SouthwestAir Thank you for the prompt response. I will email Late Flightr today.,69,4.3 +4689,positive,"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive !!! #ThankYou",113,8.0 +4690,positive,"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!",119,8.4 +4691,positive,@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!,74,5.4 +4692,negative,@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor,68,1.5 +4693,negative,"@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights & cheaper costs have me switched. 😔 why...so... few...direct...flights?",132,14.399999999999999 +4694,positive,"@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )",60,10.0 +4695,positive,@SouthwestAir Hi Guys good morning how are you doing,44,2.3 +4696,negative,@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback.,110,4.5 +4697,positive,@SouthwestAir Southwest is definitely my favorite airline to fly! :D,59,5.1 +4698,positive,@SouthwestAir Congratulations!,29,6.9 +4699,negative,@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. 😒👎,108,3.6999999999999997 +4700,positive,@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U,96,10.4 +4701,negative,@SouthwestAir @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ?,95,6.3 +4702,positive,"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!",81,6.2 +4703,negative,@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives,109,5.5 +4704,negative,@SouthwestAir when you enter every contest for #DestinationDragons and lose :(,68,5.8999999999999995 +4705,negative,@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a “gay wedding” #boycott,116,1.7000000000000002 +4706,negative,@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!,96,8.3 +4707,positive,@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?,85,4.7 +4708,positive,"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!",91,7.7 +4709,negative,@SouthwestAir I sent you my conf number yesterday.,43,4.7 +4710,positive,@SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... 😜,79,8.9 +4711,negative,"@SouthwestAir well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore.",106,5.7 +4712,negative,@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona,89,4.5 +4713,positive,"@SouthwestAir aww thanks!! Other than that, love it!",45,11.1 +4714,negative,@SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them boarding passes.,115,2.6 +4715,positive,@SouthwestAir we're here at MCO. Thanks.,35,11.4 +4716,positive,@SouthwestAir the new logo is going to look amazing on the airplanes,57,1.7999999999999998 +4717,positive,"I appreciate the reply. RT @SouthwestAir: @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB",113,8.799999999999999 +4718,positive,@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly,116,6.9 +4719,negative,@SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas....,73,8.200000000000001 +4720,negative,@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.😭,91,4.3999999999999995 +4721,negative,@SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF,57,10.5 +4722,negative,@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member,116,4.3 +4723,negative,"@SouthwestAir love how ""friendly"" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes",120,4.2 +4724,positive,"@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!",80,6.2 +4725,negative,@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.,86,4.7 +4726,positive,@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs,114,5.3 +4727,negative,"@SouthwestAir Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!",112,8.9 +4728,positive,@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!,117,5.1 +4729,positive,@SouthwestAir y'all the real MVP with these prices...,46,10.9 +4730,negative,@SouthwestAir I spoke to soon... My bag was lost.. :(,44,18.2 +4731,positive,@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!,89,3.4000000000000004 +4732,positive,@SouthwestAir I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊,102,2.9000000000000004 +4733,positive,@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz 😱❤️im dying,71,4.2 +4734,negative,"@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?",112,5.4 +4735,negative,@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.,91,7.7 +4736,negative,@SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.,113,3.5000000000000004 +4737,positive,Looking forward to using Passbook when I fly @SouthwestAir in a few weeks!,62,3.2 +4738,positive,@SouthwestAir Fantastic! Thank you!,32,9.4 +4739,negative,@SouthwestAir sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :(,63,12.7 +4740,positive,@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http://t.co/TkVCMhbPim,123,8.9 +4741,negative,@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?,123,3.3000000000000003 +4742,positive,@SouthwestAir you guys are so clever 😃 http://t.co/qn5odUGFqK,54,11.1 +4743,negative,@SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process. Very misleading.,98,7.1 +4744,positive,@southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH,72,9.700000000000001 +4745,negative,@SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG,132,6.800000000000001 +4746,positive,"@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes",93,7.5 +4747,negative,"@SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room.",74,8.1 +4748,negative,"@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :(",110,10.0 +4749,negative,"@SouthwestAir could care more about their customer, if there is a reasonable request :(",74,5.4 +4750,positive,"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!",113,5.3 +4751,negative,@SouthwestAir I am going to stop flying with you. Delays everytime. This time due to paperwork?,80,5.0 +4752,negative,@SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out,116,6.0 +4753,positive,@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0,104,10.6 +4754,negative,@SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight,118,0.8 +4755,positive,"@SouthwestAir thank u for not leaving me +@me nice job running thru the airport to catch your connecting flight",93,2.1999999999999997 +4756,negative,@SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything,99,1.0 +4757,positive,@SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r,92,7.6 +4758,negative,@SouthwestAir your app isnt working and i take off in like two hours help,60,1.7000000000000002 +4759,negative,@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help,60,8.3 +4760,positive,@SouthwestAir filing it now. Thank you for your response.,49,6.1 +4761,positive,@SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC,53,11.3 +4762,negative,"@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta",114,4.3999999999999995 +4763,negative,"@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm.",79,8.9 +4764,positive,"@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!",77,6.5 +4765,negative,@SouthwestAir doesn't even have gluten free peanuts. whyyy me??,55,9.1 +4766,positive,@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223,77,5.2 +4767,negative,@SouthwestAir Please update your website,36,2.8000000000000003 +4768,negative,"@SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!",100,9.0 +4769,negative,@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.,103,2.9000000000000004 +4770,positive,@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.,89,6.7 +4771,positive,@SouthwestAir thx - fingers crossed they are found.,44,6.800000000000001 +4772,positive,@SouthwestAir So far so good! http://t.co/16c9ex79Rk,47,14.899999999999999 +4773,negative,"@SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why",105,9.5 +4774,positive,@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons,116,6.9 +4775,positive,"@SouthwestAir that's why I fly y'all, that personalized service",55,7.3 +4776,positive,"@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!",95,5.3 +4777,negative,@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you,73,5.5 +4778,negative,@SouthwestAir lost my sunglasses & case on a flight 3933 last night - is there a lost & found?,84,8.3 +4779,negative,@SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit.,90,3.3000000000000003 +4780,negative,@SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.,114,5.3 +4781,negative,"@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ...",80,6.2 +4782,negative,@SouthwestAir I am trying to book another flight and apply my credits that I had from another flight but I can't find them.,101,3.0 +4783,negative,@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice,122,4.1000000000000005 +4784,positive,@SouthwestAir awesome. thank you!,30,10.0 +4785,negative,@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.,95,6.3 +4786,negative,@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.,109,3.6999999999999997 +4787,positive,"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana.",106,2.8000000000000003 +4788,negative,"@SouthwestAir are bicycles that the 62"", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me.",116,6.9 +4789,negative,@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz,114,1.7999999999999998 +4790,negative,"@SouthwestAir Open more kiosks at +Austin-Bergstrom. Three lanes to service a line of 50 people? Really?",89,5.6000000000000005 +4791,positive,@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!,66,7.6 +4792,positive,@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list,87,6.9 +4793,positive,@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!,103,5.800000000000001 +4794,negative,"@SouthwestAir pls help me get this resolved & reimbursement made. gracias, rico; pls send me private msg with phone number or email address",121,5.0 +4795,negative,"@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!",82,8.5 +4796,negative,@SouthwestAir How do I stop getting credit card apps? I already have a card!,63,4.8 +4797,positive,@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!,85,4.7 +4798,positive,Bingo! “@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR”,112,6.2 +4799,negative,@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.,91,5.5 +4800,positive,@SouthwestAir love..luv the addition of the passbook option.,53,7.5 +4801,positive,@SouthwestAir thanks for the follow up. So glad to get my bag back.,55,5.5 +4802,negative,@SouthwestAir if you guys fuck this up again I will never forgive you,57,1.7999999999999998 +4803,negative,@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.,108,5.6000000000000005 +4804,negative,@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats? I'm in 1A btw.,110,5.5 +4805,positive,@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!,94,4.3 +4806,positive,@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH,79,6.3 +4807,negative,@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared! Noted for next time.,90,3.3000000000000003 +4808,negative,@SouthwestAir good to know NOW! Three sets of travelers in just 20 mins standing here waiting for mins to pass by.,94,3.2 +4809,positive,@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!,94,4.3 +4810,positive,@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!,109,9.2 +4811,negative,"@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG",118,7.6 +4812,negative,@SouthwestAir So I guess you can get to the airport too early! Need to wait 10mins to checkin. Really?,84,4.8 +4813,positive,@SouthwestAir @taylormdowns We share that value in common. :),53,9.4 +4814,positive,@SouthwestAir @karajusto OK we will! Thank you!!!,43,14.000000000000002 +4815,negative,@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere,128,4.7 +4816,negative,"@SouthwestAir how do i know that my information is not found on other people's account? I can see someone else's reservation, rr # and trip",115,5.2 +4817,negative,@SouthwestAir I don't have a conference number. I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour,116,3.4000000000000004 +4818,negative,@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international,117,0.8999999999999999 +4819,negative,@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE,117,6.800000000000001 +4820,negative,"@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR.",93,3.2 +4821,positive,@SouthwestAir thanks for the follow up. I appreciate it.,48,6.2 +4822,positive,@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!,63,7.9 +4823,negative,@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you,112,4.5 +4824,negative,"@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather.",116,6.9 +4825,negative,"5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”",119,8.4 +4826,positive,"@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?",116,4.3 +4827,positive,@SouthwestAir thank you kindly.,28,7.1 +4828,negative,@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much,100,7.000000000000001 +4829,positive,@southwestair Great job celebrating #MardiGras2015 . You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C,114,9.6 +4830,negative,@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!,111,5.4 +4831,positive,"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee",118,8.5 +4832,positive,"@SouthwestAir I'm really craving your pretzels, please send me some.",59,6.800000000000001 +4833,positive,"@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200",111,5.4 +4834,negative,@SouthwestAir it's the poor customer service that I have a problem with!!!!!,65,10.8 +4835,negative,@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9,81,8.6 +4836,positive,@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm,71,11.3 +4837,negative,.@SouthwestAir 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate,93,9.700000000000001 +4838,negative,@SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.,111,1.7999999999999998 +4839,negative,@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.,111,1.7999999999999998 +4840,negative,@SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend.,75,4.0 +4841,positive,“@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS!,99,14.099999999999998 +4842,positive,@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP,83,12.0 +4843,negative,@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?,103,3.9 +4844,positive,"@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)",92,7.6 +4845,negative,@SouthwestAir it's ok...I forgive you guys.,38,15.8 +4846,negative,@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse,92,5.4 +4847,negative,@SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?,103,3.9 +4848,positive,@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!,76,9.2 +4849,positive,@SouthwestAir thank you!!!,24,16.7 +4850,positive,@SouthwestAir @love_dragonss oh my gosh,35,8.6 +4851,negative,@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.,89,3.4000000000000004 +4852,negative,@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on,99,4.0 +4853,negative,@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.,103,4.9 +4854,positive,@SouthwestAir @love_dragonss LAUREN IM SCREAMING,44,6.800000000000001 +4855,positive,@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES,65,4.6 +4856,positive,@SouthwestAir you're the best,26,7.7 +4857,negative,"@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing.",115,2.6 +4858,positive,@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER,51,5.8999999999999995 +4859,negative,@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.,112,3.5999999999999996 +4860,positive,@SouthwestAir @love_dragonss holy fuckinf shit,42,7.1 +4861,positive,@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD,54,5.6000000000000005 +4862,positive,@SouthwestAir Thank you thank you thank you,37,2.7 +4863,negative,@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help,110,3.5999999999999996 +4864,negative,@SouthwestAir when will sw return to customer service? Business travelers made sw now sw ignores us.,85,3.5000000000000004 +4865,negative,@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL,116,6.9 +4866,negative,@SouthwestAir No I have not.,24,8.3 +4867,negative,@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday,115,4.3 +4868,negative,@SouthwestAir can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.,120,5.800000000000001 +4869,positive,"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!",97,11.3 +4870,negative,@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭,81,4.9 +4871,positive,@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!,94,5.3 +4872,negative,@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons,117,6.0 +4873,negative,"@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!",114,3.5000000000000004 +4874,negative,@SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday,120,2.5 +4875,positive,@SouthwestAir Awesome!!! Sending now.,34,14.7 +4876,negative,@SouthwestAir Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?,116,9.5 +4877,negative,@SouthwestAir why do your MDW gates have so many fewer seats than your planes?,65,3.1 +4878,negative,@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home #notokay,103,9.700000000000001 +4879,positive,@SouthwestAir Thank you!,22,9.1 +4880,negative,"@SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight.",98,5.1 +4881,positive,@SouthwestAir Thank you for your time!,33,6.1 +4882,negative,"@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns.",117,3.4000000000000004 +4883,negative,"@SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero.",110,5.5 +4884,negative,"@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time.",112,4.5 +4885,negative,"@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow.",122,4.9 +4886,negative,@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.,118,3.4000000000000004 +4887,negative,@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse,118,3.4000000000000004 +4888,negative,@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection,116,2.6 +4889,negative,@SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.,93,2.1999999999999997 +4890,negative,@SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do,121,4.1000000000000005 +4891,negative,"@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation.",107,5.6000000000000005 +4892,negative,"@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage.",111,3.5999999999999996 +4893,negative,"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!",102,3.9 +4894,negative,"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight",120,2.5 +4895,negative,@SouthwestAir 2 bags fly free! So what's with all the carry-on's? #packingayak @BrianReganComic,83,9.6 +4896,negative,@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate,109,0.8999999999999999 +4897,negative,@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL.,89,2.1999999999999997 +4898,positive,@SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK,77,10.4 +4899,negative,@SouthwestAir when will you be accepting reservations past August 7?,59,3.4000000000000004 +4900,positive,@SouthwestAir Thanks for the info! Have a good day.,43,7.000000000000001 +4901,negative,"@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said ""well i was Late Flight""",126,4.0 +4902,positive,@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta,80,3.6999999999999997 +4903,negative,@SouthwestAir I just sent a screen shot of the incident report.,53,3.8 +4904,negative,@SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(,110,9.1 +4905,positive,"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!",112,4.5 +4906,negative,@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why?,55,5.5 +4907,positive,@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.,116,4.3 +4908,positive,@SouthwestAir just did last night. Thanks for following up. :),53,9.4 +4909,positive,@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉,71,4.2 +4910,positive,@SouthwestAir de-icing is important!,33,9.1 +4911,positive,@SouthwestAir THANK YOU for finally making your boarding passes work with passbook,71,1.4000000000000001 +4912,positive,"@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏",130,2.3 +4913,negative,@SouthwestAir flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb,114,7.000000000000001 +4914,negative,@SouthwestAir why is your website downnnnn :( ugh,42,7.1 +4915,negative,@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave,102,3.9 +4916,negative,@SouthwestAir Had a bad experience with them last week. They broke my bicycle that I had brought with me to do a bike ride in Fla. Why?,109,3.6999999999999997 +4917,negative,“@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! #SMH,117,11.1 +4918,negative,@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.,97,6.2 +4919,positive,"@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless",81,4.9 +4920,positive,@SouthwestAir @JohnWayneAir Thank you both very much!!,48,8.3 +4921,positive,@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP,91,9.9 +4922,positive,"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags. Best airline ever.",107,6.5 +4923,positive,@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.,94,3.2 +4924,positive,@SouthwestAir hot stewardess flipped me off,38,2.6 +4925,negative,"@SouthwestAir where are our bags? +We have a tv show to film!!",51,7.8 +4926,negative,"@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled",118,4.2 +4927,negative,"@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags",115,3.5000000000000004 +4928,negative,"@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft",113,1.7999999999999998 +4929,negative,"@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a ""baggage error"" #sarcasm",101,5.0 +4930,positive,@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer,89,4.5 +4931,negative,@SouthwestAir Engadget Theverge Wired reddit,40,2.5 +4932,negative,"@southwestair, Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID",113,3.5000000000000004 +4933,negative,@SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ,121,7.3999999999999995 +4934,positive,@SouthwestAir has the best customer service!,39,5.1 +4935,positive,"@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!",114,6.1 +4936,negative,@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW,131,2.3 +4937,negative,@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back.,111,4.5 +4938,negative,@SouthwestAir Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!,106,6.6000000000000005 +4939,negative,@SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone.,121,3.3000000000000003 +4940,negative,"@SouthwestAir Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab",115,4.3 +4941,positive,"@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto",126,10.299999999999999 +4942,negative,@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!,110,3.5999999999999996 +4943,positive,@SouthwestAir thanks for your excellent response time and assistance! All set :),69,5.800000000000001 +4944,negative,@SouthwestAir Finally got through after 3 hours and all set. Thanks.,58,5.2 +4945,negative,@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.,105,9.5 +4946,positive,@SouthwestAir can't wait! Thanks for the response!❤️,46,8.7 +4947,positive,@SouthwestAir Got it covered. Thanks!,33,9.1 +4948,negative,@SouthwestAir please help on hold forever to check in for flight,54,1.9 +4949,negative,@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE,110,1.7999999999999998 +4950,negative,@SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow.,126,3.2 +4951,positive,@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!,87,5.7 +4952,positive,@SouthwestAir thanks!! We will see what happens!!,43,11.600000000000001 +4953,negative,".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.",109,6.4 +4954,negative,@SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines.,74,6.800000000000001 +4955,positive,@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!,112,3.5999999999999996 +4956,negative,@SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight. Conf# FVF9YW SWRR# 298033455,123,4.1000000000000005 +4957,negative,"@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!",102,6.9 +4958,positive,@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now,81,4.9 +4959,negative,"@SouthwestAir you are over 40, please start acting your age and stop with the short-shorts!",77,5.2 +4960,positive,@SouthwestAir thanks for your assistance..you guys ROCK!!💯,52,9.6 +4961,negative,@SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.,104,3.8 +4962,negative,@SouthwestAir Why won't you let me leave Newark!?,42,9.5 +4963,positive,"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through) Appreciate it!",104,8.7 +4964,negative,"@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!",97,3.1 +4965,negative,"@SouthwestAir According to TV passenger interviews, the landing was far from ""uneventful"" with heavy (panic) breaking to",104,5.800000000000001 +4966,negative,@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?,92,2.1999999999999997 +4967,negative,@SouthwestAir why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM,122,2.5 +4968,negative,@SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2/18.,81,4.9 +4969,negative,"@SouthwestAir thanks, but they told him he couldn’t a few hours ago, then my plane left after I tried to do it. Stuck waiting for hours now",113,3.5000000000000004 +4970,positive,@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.,111,4.5 +4971,positive,"@SouthwestAir Yeah, we figured it out. Thanks.",40,10.0 +4972,positive,@SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped,102,4.9 +4973,negative,@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation?,123,4.9 +4974,positive,"@SouthwestAir Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip",118,5.1 +4975,negative,@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement 1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.,119,5.0 +4976,positive,"@SouthwestAir though I work for another major airline, I LOVE your Black history month commercial. I Thank you.",94,4.3 +4977,negative,@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked.,67,7.5 +4978,positive,@SouthwestAir Black History Commercial is really sweet. Well done.,58,5.2 +4979,negative,@SouthwestAir even with the 50$ voucher for picking up my bag,51,3.9 +4980,negative,"@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again",118,5.1 +4981,negative,@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were,112,2.7 +4982,positive,@SouthwestAir much respect!,25,8.0 +4983,negative,@SouthwestAir it's not letting me DM you !!,36,11.1 +4984,positive,@SouthwestAir Thank you! #thankful #feelingtheluv,45,8.9 +4985,negative,@SouthwestAir Im just praying you get me home alive,43,2.3 +4986,negative,@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020,117,4.3 +4987,negative,@SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! 👍 #southwest #southwestairlines,118,9.3 +4988,positive,@SouthwestAir I got it added thank you! :),35,11.4 +4989,positive,"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter.",68,5.8999999999999995 +4990,positive,@SouthwestAir thank you :-),24,16.7 +4991,negative,@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad,111,6.3 +4992,negative,"@SouthwestAir I keep getting disconnected after choosing the option ""unused travel funds"" on your automated customer service line! SOS",116,3.4000000000000004 +4993,negative,@SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn’t Late Flight.,116,2.6 +4994,negative,@SouthwestAir Not your finest moment in Boston right now!,49,4.1000000000000005 +4995,negative,"@SouthwestAir MY BAGS ARE. 1st woman said it would be there on the next flight... not there, so now Ive got nothing. Big wigs help me out",111,6.3 +4996,negative,"@SouthwestAir no, thanks. I think we have it straight!",46,8.7 +4997,positive,@SouthwestAir Thanks for taking care of me Today! Michele rocked the customer service! Gate 25 HOU,83,3.5999999999999996 +4998,negative,@SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day :(,74,5.4 +4999,positive,@SouthwestAir I did. Thank you.,27,11.1 +5000,negative,@SouthwestAir thanks! I expected a wait... Just not that long. :),55,14.499999999999998 +5001,negative,@SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(,135,3.0 +5002,positive,"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms.",118,5.1 +5003,negative,@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me.,78,7.7 +5004,negative,"@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd.",101,5.8999999999999995 +5005,negative,@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had,111,6.3 +5006,negative,@SouthwestAir has the worst customer service on earth. Will never fly that airline again.,76,3.9 +5007,negative,@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused,136,1.5 +5008,negative,@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM,84,13.100000000000001 +5009,positive,@SouthwestAir Awesome - thanks!,28,10.7 +5010,negative,@SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!!,82,11.0 +5011,negative,@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?,88,4.5 +5012,positive,"@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!",71,5.6000000000000005 +5013,positive,@SouthwestAir All pieces were found and safely delivered to our home this afternoon.,72,2.8000000000000003 +5014,negative,@SouthwestAir stop ur bs promos of ✈️anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks,116,6.0 +5015,negative,@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!!,73,8.200000000000001 +5016,negative,@SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service,109,7.3 +5017,negative,@SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is 💩💩💩💩,71,4.2 +5018,negative,@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠,74,6.800000000000001 +5019,negative,@SouthwestAir very poor customer service thru out each of my cxl flights😔 I should've flew @Delta,82,3.6999999999999997 +5020,negative,@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!,79,6.3 +5021,positive,@SouthwestAir El Paso deals....May❤❤❤😍🌏,36,13.900000000000002 +5022,negative,"@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. ""Undefined error"" & 800# not working.Family of 4 don't want Cgroup! Help",123,10.6 +5023,negative,@SouthwestAir Does anyone ever answer your phone? #poor,48,6.2 +5024,negative,@SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon,116,3.4000000000000004 +5025,negative,@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!,109,3.6999999999999997 +5026,negative,@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up,75,6.7 +5027,negative,@SouthwestAir Any plans to make the southwest app for Android not crappy?,62,3.2 +5028,positive,@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.,80,7.5 +5029,negative,@SouthwestAir thanks for taking such good care of my luggage... http://t.co/PIvxean3jY,76,11.799999999999999 +5030,negative,"@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!",102,3.9 +5031,positive,@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.,114,6.1 +5032,negative,@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi,73,6.800000000000001 +5033,positive,@SouthwestAir About time...and just in time for my next flight Thursday.,62,8.1 +5034,negative,@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional,121,3.3000000000000003 +5035,negative,"@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there.",110,3.5999999999999996 +5036,negative,@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever,109,3.6999999999999997 +5037,negative,@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ✈️💺,85,10.6 +5038,negative,"@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k",110,1.7999999999999998 +5039,negative,@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(,113,4.3999999999999995 +5040,positive,@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️,106,5.7 +5041,negative,@SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous.,83,3.5999999999999996 +5042,positive,@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C,124,8.9 +5043,negative,"@SouthwestAir your customer service is terrible, you're terrible, thought you should know.",79,6.3 +5044,positive,@SouthwestAir Awwweesssooomee!,29,6.9 +5045,negative,@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts,111,4.5 +5046,negative,@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor,106,4.7 +5047,negative,@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.,116,5.2 +5048,negative,@SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business,123,4.9 +5049,positive,@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10,106,4.7 +5050,positive,"@SouthwestAir your social media team just said ""sorry"". Thankfully submitting a complaint got resolution from an amazing rep who called.",117,4.3 +5051,negative,"@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san +Thanks a lot southwest!",107,4.7 +5052,negative,@SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice,107,2.8000000000000003 +5053,positive,@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines,118,4.2 +5054,negative,@SouthwestAir too Late Flight now,29,3.4000000000000004 +5055,negative,@SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r,61,13.100000000000001 +5056,negative,@SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time.,66,4.5 +5057,negative,@SouthwestAir MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake.,142,8.5 +5058,positive,@SouthwestAir your employees were great!,36,5.6000000000000005 +5059,negative,@SouthwestAir: why no charging station in SAN?,40,7.5 +5060,positive,"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring",114,2.6 +5061,positive,@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan,107,3.6999999999999997 +5062,positive,@SouthwestAir JH thank you. I finally got through the second time.,56,5.4 +5063,negative,"@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail. I can book separately, but why not together?",110,9.1 +5064,negative,@SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?,80,5.0 +5065,negative,@SouthwestAir your checkin system is #poor,37,5.4 +5066,positive,"@SouthwestAir haha, thanks for the explanation",41,4.9 +5067,negative,@SouthwestAir Having some trouble checking in. Can you please add me so I can DM you,69,2.9000000000000004 +5068,negative,@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.,87,4.6 +5069,negative,@SouthwestAir my flight was Cancelled Flightled Monday. Just looking to Cancelled Flight and credit my card. That's all.,103,4.9 +5070,negative,@SouthwestAir still on the ground >30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.,120,5.800000000000001 +5071,negative,@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.,105,4.8 +5072,negative,@SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off.,91,4.3999999999999995 +5073,positive,"@SouthwestAir been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps",116,7.8 +5074,negative,@SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?,122,3.3000000000000003 +5075,negative,"@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You! #notcool",86,7.000000000000001 +5076,positive,@SouthwestAir Sent. Thanks VP!,27,11.1 +5077,negative,"@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted.",97,7.199999999999999 +5078,negative,@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!,81,6.2 +5079,negative,@SouthwestAir I just sent it over,28,3.5999999999999996 +5080,positive,@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.,104,2.9000000000000004 +5081,negative,"@SouthwestAir used to love you, but you keep rescheduling my flights. #southworst",70,5.7 +5082,negative,@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(,76,9.2 +5083,positive,@SouthwestAir - just talking to customer service @united makes me appreciate you even more! They could learn so much from you!,106,4.7 +5084,negative,"@SouthwestAir My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?",137,4.3999999999999995 +5085,positive,@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :),95,6.3 +5086,negative,@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day,120,4.2 +5087,positive,@SouthwestAir thanks I think we've got it figured out,45,4.3999999999999995 +5088,negative,"@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them",107,3.6999999999999997 +5089,negative,"@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm....",111,8.1 +5090,positive,"@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?",92,4.3 +5091,positive,@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!,68,5.8999999999999995 +5092,negative,@SouthwestAir please PM me the number where I can lodge formal complaints. Thx,66,3.0 +5093,negative,@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well,105,1.9 +5094,negative,@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this,113,2.7 +5095,negative,@SouthwestAir do you do auto callbacks so I don't have to wait on hold?,58,5.2 +5096,negative,@SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me,116,5.2 +5097,negative,@SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet. Working is off the table. #disappointed,106,4.7 +5098,positive,"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!",70,11.4 +5099,negative,"@SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller.",88,4.5 +5100,negative,@SouthwestAir an entire flight of luggage missing at #dca. Over an hour and nobody knows anything.,83,4.8 +5101,negative,@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS,120,10.0 +5102,negative,@SouthwestAir why are you the ONLY airline that is not flying out of BNA today?,65,3.1 +5103,positive,@SouthwestAir finally got through. Thanks!,38,7.9 +5104,negative,"@SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min.",117,9.4 +5105,negative,@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time,116,3.4000000000000004 +5106,positive,"@SouthwestAir thanks, got put on the am flight tomorrow. Don't have much faith it'll get off the ground tomorrow though.",101,5.8999999999999995 +5107,negative,@SouthwestAir I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too.,97,8.200000000000001 +5108,negative,"@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers",113,2.7 +5109,negative,"@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said ""unspecified error"" and to call SWA",123,6.5 +5110,negative,"@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position.",112,4.5 +5111,negative,"@SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got ""unspecified errors""",105,4.8 +5112,positive,@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!,59,5.1 +5113,negative,@SouthwestAir super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport,111,2.7 +5114,negative,@SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?,111,5.4 +5115,negative,@SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.,109,2.8000000000000003 +5116,negative,@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable,85,1.2 +5117,positive,@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763,106,7.5 +5118,negative,@SouthwestAir in my 30 years of flying I have never been so pissed off. To many incidents for just one flight.,90,3.3000000000000003 +5119,negative,@SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN,117,4.3 +5120,negative,@SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.,115,3.5000000000000004 +5121,negative,@SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.,95,3.2 +5122,positive,@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!,96,5.2 +5123,negative,"@SouthwestAir not terribly inspired to call ""customer service"" in the future now.",70,5.7 +5124,negative,"@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it???",110,8.200000000000001 +5125,negative,"@SouthwestAir the person I talked to couldn't do anything not normally available online other than the ""no charge"" part.",102,4.9 +5126,negative,@SouthwestAir can someone help me set up a callback today?,49,4.1000000000000005 +5127,negative,@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?,111,1.7999999999999998 +5128,negative,@SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.,113,2.7 +5129,negative,@SouthwestAir no had to rebook my flight myself and am about to board in bham.,64,3.1 +5130,negative,@SouthwestAir please send me a number to call to talk to a person and not be put on hold,70,1.4000000000000001 +5131,negative,@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight,116,3.4000000000000004 +5132,negative,@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!,108,3.6999999999999997 +5133,negative,@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!,74,4.1000000000000005 +5134,positive,@SouthwestAir yes. Thank you. Oct 25-oct 31,37,10.8 +5135,negative,@SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled. Decided to drive but gave up holding to process refund,126,2.4 +5136,negative,"@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm. Your employees need an attitude adjustment",112,4.5 +5137,negative,@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?,122,4.9 +5138,negative,@SouthwestAir are you kidding me? I needed help yesterday. I'm now landed and waiting for my connection. Never will I fly southwest again!,116,5.2 +5139,negative,@SouthwestAir can i have my bags back ding!!,37,8.1 +5140,negative,@SouthwestAir yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect.,117,2.6 +5141,positive,@SouthwestAir always when I fly SW. #loyalRRmember,44,6.800000000000001 +5142,positive,"@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response",121,2.5 +5143,negative,@SouthwestAir Trying to add my dog on the flight but can't get through.,59,5.1 +5144,negative,@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.,96,2.1 +5145,positive,@SouthwestAir Thanks a ton!,24,8.3 +5146,positive,@SouthwestAir LUV Ya Too!!!! I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR,108,9.3 +5147,positive,@SouthwestAir is having a sale! I'm delighted!,40,10.0 +5148,positive,@SouthwestAir about time! Thank you!,32,9.4 +5149,positive,@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.,103,5.800000000000001 +5150,positive,@SouthwestAir you guys are awesome... #dontchangeathing #luv,54,11.1 +5151,positive,@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.,109,2.8000000000000003 +5152,negative,@SouthwestAir Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter? thanks you.,101,5.8999999999999995 +5153,negative,@SouthwestAir Thank you. Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter?,100,6.0 +5154,negative,"@SouthwestAir can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours. Would love to DM flight info. Thank you.",124,6.5 +5155,negative,@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?,111,4.5 +5156,negative,@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights.,123,4.1000000000000005 +5157,negative,"@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!",106,5.7 +5158,negative,@SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice,115,3.5000000000000004 +5159,positive,@SouthwestAir and thanks!,23,8.7 +5160,positive,"@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx",93,6.5 +5161,negative,@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!,115,10.4 +5162,negative,@SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?,113,4.3999999999999995 +5163,positive,.@SouthwestAir you've got a mess here at DTW but your staff is doing great.,62,6.5 +5164,negative,@SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option.,102,6.9 +5165,positive,@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈,97,3.1 +5166,negative,@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?,112,4.5 +5167,negative,. @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it,72,4.2 +5168,positive,@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!,78,5.1 +5169,negative,"@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport & now I'm losing 2 days from trip",130,3.8 +5170,negative,"@SouthwestAir been on hold for over an hour.....not cool, you guys.",57,14.000000000000002 +5171,negative,@SouthwestAir I've been on hold for an hour & a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!,119,9.2 +5172,negative,@SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements?,110,3.5999999999999996 +5173,negative,@SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare,90,4.3999999999999995 +5174,negative,@SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?,115,4.3 +5175,negative,@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?,125,2.4 +5176,negative,"@SouthwestAir have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?",103,4.9 +5177,negative,@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!,72,6.9 +5178,negative,"@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time",113,6.2 +5179,negative,"@SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?",127,5.5 +5180,negative,@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500,95,3.2 +5181,negative,@SouthwestAir do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days?,111,2.7 +5182,negative,"@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago.",115,5.2 +5183,positive,@SouthwestAir Thank you.,22,9.1 +5184,negative,"@SouthwestAir too bad I'm getting this memo: ""Your reservation contains modifications that prevent you from changing it online."" #FUSTURATED",122,5.7 +5185,negative,"@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS",91,13.200000000000001 +5186,negative,@SouthwestAir discount for three delays?,36,5.6000000000000005 +5187,negative,@SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours.,100,4.0 +5188,positive,@SouthwestAir + @twitter = outstanding customer service! Thank you!,59,10.2 +5189,positive,@SouthwestAir finally!,21,9.5 +5190,negative,@SouthwestAir has the WORST customer service of any airline I've ever flown.,65,4.6 +5191,negative,@SouthwestAir I need updates on my flights 464 & 3574. I have been on hold for over 2 hours.,78,6.4 +5192,negative,@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?,125,8.0 +5193,negative,@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated!,86,5.800000000000001 +5194,positive,"@SouthwestAir Beautiful, thanks a ton!",34,8.799999999999999 +5195,negative,@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help,90,3.3000000000000003 +5196,negative,@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?,97,4.1000000000000005 +5197,negative,@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.,97,5.2 +5198,negative,@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.,110,6.4 +5199,negative,@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays,112,3.5999999999999996 +5200,negative,@SouthwestAir been on hold for >30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives?,119,5.0 +5201,negative,@SouthwestAir Hoping you answer the phone today?,42,4.8 +5202,negative,"@SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!",109,7.3 +5203,positive,@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?,69,2.9000000000000004 +5204,negative,@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH,86,2.3 +5205,negative,@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.,120,2.5 +5206,negative,@SouthwestAir this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i,79,11.4 +5207,negative,@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared,121,2.5 +5208,negative,@SouthwestAir flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help,103,3.9 +5209,negative,@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone,88,6.800000000000001 +5210,negative,@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.,107,3.6999999999999997 +5211,positive,@SouthwestAir nice work on the update!,33,6.1 +5212,negative,@SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?,83,3.5999999999999996 +5213,negative,"@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not.",115,6.1 +5214,positive,"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :) +#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j",101,11.899999999999999 +5215,negative,"@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!",88,5.7 +5216,negative,@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat!,115,3.5000000000000004 +5217,negative,"@JetBlue Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek",67,11.899999999999999 +5218,negative,@JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap,109,10.100000000000001 +5219,negative,@JetBlue ’s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw,101,9.9 +5220,negative,@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help.,108,6.5 +5221,negative,@JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight.,121,4.1000000000000005 +5222,positive,@JetBlue thank you for the information.,34,5.8999999999999995 +5223,negative,@JetBlue ive tried on my phone and laptop :(,36,8.3 +5224,negative,@JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue & got same flight but now $250 more👺,139,5.0 +5225,negative,@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.,110,2.7 +5226,negative,"@JetBlue upset with the lack of communication we've received for our ""on time"" flight 1170 out of MCO",84,4.8 +5227,negative,"@JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again.",113,6.2 +5228,positive,@JetBlue great.,14,14.299999999999999 +5229,positive,@JetBlue thanks great recap. I wouldn't have been able to sleep! I was nervous the bad guy was getting away. 😉,90,5.6000000000000005 +5230,positive,@JetBlue flight 117. proud to fly Jet Blue!,36,8.3 +5231,positive,"@JetBlue awesome, thanks! on hold now.",33,12.1 +5232,negative,@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.,110,3.5999999999999996 +5233,negative,@JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame.,74,5.4 +5234,negative,"@JetBlue can't book a flight because of outdated, forced opt-in ""Verified by Visa"" nonsense. Help a girl out? I just want to get to @sxsw",113,8.0 +5235,negative,@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter,118,5.1 +5236,positive,"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...",104,6.7 +5237,positive,@JetBlue I did see that! Working on picking up a trip or two as we type.,57,5.3 +5238,negative,@JetBlue it's poop and barely works,30,6.7 +5239,positive,@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :),74,6.800000000000001 +5240,negative,@JetBlue your wifi is a lie and i hate you,33,3.0 +5241,negative,@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :(,106,7.5 +5242,negative,"@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting ""We are not able to sign you in"" msg.",106,5.7 +5243,positive,@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!,66,10.6 +5244,negative,@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.,80,2.5 +5245,positive,@JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3,72,13.900000000000002 +5246,positive,"“@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)” you know me too well 💘",103,11.700000000000001 +5247,positive,"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place",110,4.5 +5248,positive,@JetBlue Longing to look into the blue eyes. #firstlove,47,6.4 +5249,positive,@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom,68,8.799999999999999 +5250,positive,"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH",118,9.3 +5251,positive,"@JetBlue Annnndddd, I just booked my flight. That was easy.",50,8.0 +5252,negative,@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!,103,4.9 +5253,positive,@JetBlue Thank you very much!,25,8.0 +5254,negative,@JetBlue Need your help. I'm moving to DC & I want to book a one way fare on your website. It won't seem to let me. Am I missing something?,114,7.9 +5255,positive,@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:),115,6.1 +5256,positive,@JetBlue glad you like it. Feel free to steal it.,40,7.5 +5257,positive,@JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.,85,4.7 +5258,positive,@JetBlue thanks to you customers like me stay loyal. From check in to landing.,65,4.6 +5259,positive,@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http://t.co/JGdu5us8Dz,122,8.200000000000001 +5260,positive,@JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation #,93,8.6 +5261,positive,@JetBlue Wish Everyone felt like you,31,3.2 +5262,positive,@JetBlue sounds great! Thank you!! :),32,18.8 +5263,negative,"@JetBlue 's Once upon a sale that does not include BTV, as usual! #jetbluehatesbtv",69,7.199999999999999 +5264,negative,"@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!",116,7.8 +5265,positive,@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at JetBlue,96,3.1 +5266,positive,@JetBlue incredible PR team. 👏👏👏👏,29,6.9 +5267,positive,@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.,84,7.1 +5268,negative,"@JetBlue if you can get us on a flight to Vieques all will be good. Right now, not looking promising.",82,4.9 +5269,negative,@JetBlue I just DM'd you!,21,14.299999999999999 +5270,positive,"“@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue” and now I'M feeling like a boss #jetbluefame",116,7.8 +5271,positive,@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks,110,6.4 +5272,positive,@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏,69,2.9000000000000004 +5273,negative,@JetBlue why was Flight 1856 delayed to Buffalo ? It’s a direct flight and the plane is at the gate.,81,3.6999999999999997 +5274,negative,@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.,93,3.2 +5275,negative,@JetBlue we were supposed to be Vieques by 3pm,38,2.6 +5276,negative,@JetBlue your customer service today was deplorable. There were plenty of ways u could have gotten us on that flight. #badcustomerservice,117,3.4000000000000004 +5277,negative,"@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound",113,6.2 +5278,negative,@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(,75,5.3 +5279,positive,@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG,72,12.5 +5280,negative,"@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr",111,7.199999999999999 +5281,positive,@JetBlue great will do once I land in JFK,33,3.0 +5282,negative,@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning.,89,5.6000000000000005 +5283,positive,@JetBlue haha. TY. Do you know what time that lane opens at Logan?,54,7.3999999999999995 +5284,negative,@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine,105,7.6 +5285,positive,@JetBlue sure is 💙,15,6.7 +5286,negative,@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.,81,6.2 +5287,positive,"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence",115,5.2 +5288,positive,@JetBlue thanks so much!,21,9.5 +5289,negative,@JetBlue my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created.,111,2.7 +5290,negative,@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.,110,3.5999999999999996 +5291,negative,@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year??? Help me fix please.,107,5.6000000000000005 +5292,negative,@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.,83,4.8 +5293,negative,@JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight.,80,7.5 +5294,positive,@JetBlue That makes two of us! Lol #Blushing,37,8.1 +5295,positive,@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!,67,13.4 +5296,negative,@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps,117,6.0 +5297,positive,@JetBlue #1680 Super smooth flight and landing. Nicely done.,52,7.7 +5298,negative,@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.,92,5.4 +5299,negative,@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3,109,3.6999999999999997 +5300,negative,@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3,107,3.6999999999999997 +5301,negative,@JetBlue - Definitely no note from whoever stole from me.,48,6.2 +5302,negative,@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?,114,4.3999999999999995 +5303,negative,@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?,117,3.4000000000000004 +5304,negative,@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything?,112,6.2 +5305,negative,"@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)",113,5.3 +5306,negative,@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople,116,5.2 +5307,negative,@JetBlue DONT LOSE MY LUGGAGE!!!,28,14.299999999999999 +5308,negative,@jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER!,80,5.0 +5309,negative,@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!,94,5.3 +5310,negative,@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??,115,6.1 +5311,negative,@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?,86,4.7 +5312,positive,"@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!",114,6.1 +5313,positive,"@JetBlue I like "" Follow @JetBlue """,29,13.8 +5314,negative,@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane,115,3.5000000000000004 +5315,negative,"@JetBlue what maintenance? The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board",107,2.8000000000000003 +5316,negative,@JetBlue that's not a answer!,25,12.0 +5317,negative,See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http://t.co/atd2Sm8HF4,79,12.7 +5318,negative,".@JetBlue Navigating through 2 rebooks due to flu & ice to visit my Mother. Your CS reps have been so very helpful, patient and friendly.",117,6.0 +5319,negative,@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time.,89,5.6000000000000005 +5320,negative,@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy,117,2.6 +5321,negative,"@JetBlue not ok to Cancelled Flight flight 1274 tmrw for ""weather"" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?",128,5.5 +5322,negative,@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow,113,6.2 +5323,positive,"@JetBlue Not trying to make you look bad, on your website it says: ""Due to weather in the Charleston, NC"" Its actually in SC, not NC",107,6.5 +5324,negative,"@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?",100,6.0 +5325,negative,"@JetBlue Am I the only one who had to look that up? I must be getting old... + #damn",66,9.1 +5326,positive,"@JetBlue Btw, thanks for responding quickly!!",40,10.0 +5327,negative,@JetBlue flight for tomorrow morning Cancelled Flighted & can't seem to rebook me. They can't even get me a seat. No clear answer on why Cancelled Flighted.,134,6.0 +5328,positive,@JetBlue you found my camera! Thank you! You rock!,42,9.5 +5329,positive,Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU,63,17.5 +5330,negative,@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.,120,5.0 +5331,positive,@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.,81,11.1 +5332,negative,"@JetBlue Gotcha... but ""lessening the delay"" ... that part's not happening, right?",71,16.900000000000002 +5333,negative,"Social agencies, this is why we can't have nice things. @JetBlue: Our fleet's on fleek. http://t.co/QRxz0bGbtq",95,12.6 +5334,positive,"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?",79,8.9 +5335,negative,“@JetBlue: Our fleet's on fleek. http://t.co/7iM9rHIvyR” Plz stop,58,15.5 +5336,negative,@JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing.,109,2.8000000000000003 +5337,negative,STOP @JetBlue,12,8.3 +5338,negative,@jetblue any idea what caused the delay on flight 1316 FLL > Jax ?,56,7.1 +5339,positive,"@JetBlue Worked now, ty",20,10.0 +5340,negative,@JetBlue App still saying I can't DM you...,36,13.900000000000002 +5341,negative,@JetBlue once again my flight is delayed. I hope I dont miss my connecting. Please don't fuck me... I have a girlfriend -_-,101,9.9 +5342,positive,"@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!",67,4.5 +5343,positive,So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.,115,4.3 +5344,positive,“@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZ”- no... Yall better than this,75,17.299999999999997 +5345,positive,"@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!",114,5.3 +5346,negative,@JetBlue received a voucher but if you want to improve relations be up front with passengers.,78,2.6 +5347,positive,@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!,84,3.5999999999999996 +5348,positive,@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing,115,8.7 +5349,negative,@JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie,93,2.1999999999999997 +5350,negative,@jetblue I hate you for this 😒 https://t.co/g4WwR6VBRQ,47,12.8 +5351,negative,@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag,117,2.6 +5352,negative,"Noooo don't do it, please don't do it 😩RT @JetBlue: Our fleet's on fleek. http://t.co/lsxJI0oUvR”",83,14.499999999999998 +5353,negative,@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.,89,4.5 +5354,negative,@JetBlue Not helping since there's a bunch of us trying to get off at the same time.,68,4.3999999999999995 +5355,positive,@JetBlue you guys operate a world class company and for that I thank you,59,1.7000000000000002 +5356,negative,@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.,85,7.1 +5357,negative,"Sorry for unfollowing, @JetBlue",28,7.1 +5358,negative,@JetBlue We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated,108,3.6999999999999997 +5359,positive,"@JetBlue loved the service from the staff at Newark today. + +Good service goes along way. + +I appreciate your preciation + +Nj ✈️Tampa + +🔵🔵🔵",118,2.5 +5360,positive,Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR,79,13.900000000000002 +5361,positive,@JetBlue lolol @s_myc88,21,14.299999999999999 +5362,positive,@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF,100,9.0 +5363,negative,"Just in case you needed confirmation that ""on fleek"" is dead & gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ",111,12.6 +5364,negative,@JetBlue *fights air*,19,15.8 +5365,negative,No JetBlue… Just… no “@JetBlue: Our fleet's on fleek. http://t.co/mB3IPGs8zQ”,68,13.200000000000001 +5366,negative,"Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX",78,15.4 +5367,negative,This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp,69,13.0 +5368,positive,@JetBlue true. Maybe. Wish I had expedited security haha,48,6.2 +5369,positive,Why “@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipx”,54,16.7 +5370,negative,"C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https://t.co/yZXfe7au22",79,13.900000000000002 +5371,negative,I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA,63,15.9 +5372,positive,Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN,61,14.799999999999999 +5373,negative,Sir. RT @JetBlue: Our fleet's on fleek. http://t.co/F5IXyw8XyB,55,18.2 +5374,negative,STOP THIS “@JetBlue: Our fleet's on fleek. http://t.co/Ac6zwmuOOn”,59,15.299999999999999 +5375,negative,"Stop the madness ""@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5K”",65,15.4 +5376,positive,Lmfaooo “@JetBlue: Our fleet's on fleek. http://t.co/1G9RnmYUQe”,58,15.5 +5377,negative,@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.,90,4.3999999999999995 +5378,positive,"""LOL you guys are so on it"" - me, had this been 4 months ago...“@JetBlue: Our fleet's on fleek. http://t.co/LYcARlTFHl”",100,16.0 +5379,positive,"@JetBlue wow, keeping up with the times...",36,13.900000000000002 +5380,negative,@JetBlue You respond to complaints about cultural appropriation with more of it!? You're now below Spirit Airlines on my fly list.,110,4.5 +5381,negative,@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!,80,7.5 +5382,negative,@JetBlue @martysg Spoke to Corp. Customer Support already. Shame. Probably a reasonable and cheaper resolution to be had. Regards,111,5.4 +5383,negative,We didn't need this. RT @JetBlue: Our fleet's on fleek. http://t.co/cpZB285o71,68,16.2 +5384,positive,I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! 💙,85,7.1 +5385,negative,@JetBlue any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours?,67,4.5 +5386,negative,“@JetBlue: Our fleet's on fleek. http://t.co/vw2v8GVnGq” 😐😑,53,17.0 +5387,positive,@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀,106,5.7 +5388,negative,@JetBlue I'm sick of y'all.,23,17.4 +5389,positive,“@JetBlue: Our fleet's on fleek. http://t.co/3kVkd8yRxa” + lol wow,58,17.2 +5390,positive,Lovely! RT @JetBlue: Our fleet’s on fleek. http://t.co/Hi6Fl1AX9E,58,15.5 +5391,negative,“@JetBlue: Our fleet's on fleek. http://t.co/5xGnyHGAFz” this is what I hate,66,13.600000000000001 +5392,negative,RT @JetBlue: Our fleet's on fleek. http://t.co/NfjAuW16vZ<--....😕,62,27.400000000000002 +5393,negative,Jet BOOOO 🍅🍅🍅🍅 RT @JetBlue: Our fleet's on fleek. http://t.co/0WbJAWx7xD,63,14.299999999999999 +5394,negative,No no no bad airline bad! *bops you with newspaper* “@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”,114,8.799999999999999 +5395,positive,"Yall tried it. ""@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB”",63,17.5 +5396,negative,can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl,60,15.0 +5397,negative,Why @JetBlue let someone from black Twitter in their multimedia department?,65,3.1 +5398,negative,delete your account @JetBlue,25,4.0 +5399,negative,Do less please @JetBlue,20,5.0 +5400,positive,@JetBlue my family and I are excited to see you too😊😊,43,2.3 +5401,negative,:( RT @JetBlue: Our fleet's on fleek. http://t.co/ncguZDgDaQ,53,20.8 +5402,negative,“@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW” smh yall expect me to trust a childish airline with my life? #Nah,104,10.6 +5403,positive,"@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets",73,4.1000000000000005 +5404,negative,“@JetBlue: Our fleet's on fleek. http://t.co/tLGoihqkvS” 😐 make it stop.,63,15.9 +5405,positive,@JetBlue sounds good!!!💙💙💙💙,25,16.0 +5406,negative,.@JetBlue this is enough for me to stop flying JetBlue.,46,6.5 +5407,negative,STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB,92,19.6 +5408,positive,“@JetBlue: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2” Jet Blizzue in the hizouse.,74,13.5 +5409,negative,"“@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9A” + +Can't fly you anymore, we had a good run ✌️",87,12.6 +5410,positive,"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)",108,8.3 +5411,negative,“@JetBlue: Our fleet's on fleek. http://t.co/yZH4ZRQM0i” really JetBlue? #fleek?!!! 😂😂😂 hell no... Yall petty,96,18.8 +5412,positive,@JetBlue hahah 😂👌👌👌 love flying jet blue tho!! http://t.co/7VeE44MACM,61,13.100000000000001 +5413,positive,“@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jS” YASSS JetBlue ! Tell them !,73,15.1 +5414,negative,@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.,91,4.3999999999999995 +5415,positive,"@JetBlue lmfao, i love it",21,9.5 +5416,positive,@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!,93,9.700000000000001 +5417,negative,Why? 😒 RT @JetBlue Our fleet's on fleek. http://t.co/I7Ut2ZvHCO,55,16.400000000000002 +5418,negative,"But, are your flight attendants fucking tho? RT @JetBlue: Our fleet's on fleek. http://t.co/wGYzTnjCXm",89,12.4 +5419,negative,nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI,56,17.9 +5420,negative,@JetBlue no. Please stop.,22,13.600000000000001 +5421,negative,"@JetBlue well, now I'll make sure to never fly JetBlue",45,6.7 +5422,positive,LMAO “@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oq”,55,16.400000000000002 +5423,positive,@JetBlue @BrandsSayingBae well here we go,36,5.6000000000000005 +5424,negative,Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4”,55,18.2 +5425,positive,“@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp” @alynewton new fav airline,74,13.5 +5426,positive,@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.,94,2.1 +5427,positive,@JetBlue Looking cool,19,5.3 +5428,positive,@JetBlue Definitely! Lots of announcements and the app is great.,55,5.5 +5429,negative,@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying… http://t.co/R9ZsVzuRLw,107,12.1 +5430,positive,@JetBlue you bet:),16,18.8 +5431,negative,@JetBlue Sure did go south after breakfast though! Delayed three hours. :( :( :(,67,13.4 +5432,positive,@JetBlue thank you. Appreciate that!!,33,12.1 +5433,positive,@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !,97,5.2 +5434,positive,@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!,63,7.9 +5435,negative,@JetBlue someone should screen what you play on your flights. http://t.co/tNY9uIpha5,74,9.5 +5436,negative,"@JetBlue For one way, not letting me select TO city....strange...and now some fairs look ""normal"" ????",87,17.2 +5437,positive,"alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)",99,10.100000000000001 +5438,negative,@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags.,99,4.0 +5439,negative,"@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --> SFO flight today.",115,9.6 +5440,negative,"@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.",108,6.5 +5441,positive,"@JetBlue good to know, thanks so much!",32,9.4 +5442,negative,@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner,51,5.8999999999999995 +5443,positive,@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request,113,2.7 +5444,negative,"@JetBlue Called JB 3 times!Everytime, Auto Vmsg:""your wait time should not be longer than 9 mins"" waited longer than 18 mins and no answer!",116,6.0 +5445,negative,"@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised.",119,5.8999999999999995 +5446,positive,@JetBlue Mark T. in Austin was great handling my bag issue. #thanks,56,7.1 +5447,positive,"@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!",100,10.0 +5448,negative,"@JetBlue nope. The ""regular"" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS.",114,6.1 +5449,positive,@JetBlue thanks! Calling right now!,31,9.700000000000001 +5450,negative,"@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site.",111,5.4 +5451,negative,"@JetBlue I would like to communicate directly with a ""Customer Experience"" executive. Does Joanna Geraghty have an email address?",111,4.5 +5452,positive,@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!,68,16.2 +5453,positive,@jetblue thanks,14,7.1 +5454,positive,@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt.,74,4.1000000000000005 +5455,negative,@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF,108,1.9 +5456,positive,@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter,109,7.3 +5457,positive,@JetBlue thank you!!,18,16.7 +5458,negative,@JetBlue any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun,114,2.6 +5459,negative,"@JetBlue I tried! Had me running from curb-side to self-check & wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset",127,8.7 +5460,negative,@JetBlue keeps getting better. No water on the plane.,45,6.7 +5461,positive,@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks,89,9.0 +5462,negative,@JetBlue I don't want JetBlue +TV. I want JetBlue +WIFI :(((,50,18.0 +5463,positive,@JetBlue great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv,117,6.0 +5464,negative,@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?,93,4.3 +5465,negative,"@JetBlue lol at your ""estimated departure time."" Plane hasn't even started boarding yet. You can't even get your delays right.",107,7.5 +5466,negative,"@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening.",119,10.100000000000001 +5467,negative,"@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. 😒",112,8.9 +5468,negative,@JetBlue yeah I'm aware of that. Hence my original msg to you.,51,7.8 +5469,negative,@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.,95,4.2 +5470,negative,@JetBlue no I asked. Either way it doesn't make the flight less delayed.,60,6.7 +5471,positive,@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!,65,4.6 +5472,negative,"@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet.",84,6.0 +5473,negative,@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.,77,3.9 +5474,negative,"@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better",118,3.4000000000000004 +5475,negative,"@JetBlue Are you having any issues with online check-in? My colleague and I are getting ""Webpage not available"" after submitting online form",119,4.2 +5476,negative,@jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac waiting.,91,5.5 +5477,positive,"@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them.",110,6.4 +5478,negative,@JetBlue not an issue but I think training & information would help. Great ppl but service needs to switch from individual to group better,119,3.4000000000000004 +5479,negative,"@JetBlue Rats, that's a bummer!",27,14.799999999999999 +5480,negative,@JetBlue is so sloooooow today,26,3.8 +5481,positive,"@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!",106,5.7 +5482,negative,@jetblue terrible landing on 915,28,3.5999999999999996 +5483,negative,@JetBlue flight was two days ago. Flight 1918 from POS.,46,6.5 +5484,positive,@JetBlue last sleep in Cali... back to JFK tomorrow night. Looking forward to an another amazing flight with you all :),99,7.1 +5485,negative,"@JetBlue Woo! Update! Flight 915 is now possibly delayed by more than 2hrs! Power of positive thinking, people.",94,6.4 +5486,negative,"@JetBlue appreciate the response but already spoke to a MCO and their response was ""There is nothing we can do"" idk if that's what you mean",114,3.5000000000000004 +5487,positive,@JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8,62,12.9 +5488,negative,"@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail.",115,7.000000000000001 +5489,negative,@jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail,109,2.8000000000000003 +5490,negative,@JetBlue other jfk to Boston flights went off with some delay but not this. #epicfail,71,4.2 +5491,positive,@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!,71,12.7 +5492,negative,"@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow. No snow on weather map!!! WTF!!!",86,12.8 +5493,positive,@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward,107,2.8000000000000003 +5494,negative,"@JetBlue 2 words: ""staff training."" What a joke-",41,14.6 +5495,negative,@JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it. 5 minutes.,97,6.2 +5496,negative,@JetBlue any idea what's going on at terminal five at JFK? Seems to be zero traffic movement,76,3.9 +5497,negative,"@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a ""courtesy report""",117,3.4000000000000004 +5498,positive,@JetBlue ok thanks. Safety first.,29,10.299999999999999 +5499,negative,@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?,74,4.1000000000000005 +5500,negative,@JetBlue over 2 hour delay going from NYC to Denver! Come on man!,53,5.7 +5501,negative,@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/,104,8.7 +5502,negative,"@JetBlue - Fix your @#$& jet bridges. 40 minute delay, 2nd gate...still waiting! #jetblues http://t.co/ncB2oNcS9i",103,18.4 +5503,positive,Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!,85,3.5000000000000004 +5504,positive,"@JetBlue ha ha! Can I get a wake up call at boarding time please? Large coffee, extralight extra sweet please!",91,5.5 +5505,negative,@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed,95,9.5 +5506,negative,@JetBlue 👍. I think I'll come take a nap at the terminal. ;),48,12.5 +5507,negative,@JetBlue Safety might be your priority but organization clearly is not.,61,3.3000000000000003 +5508,negative,@JetBlue #611 from JFK to LAS still delayed?,37,8.1 +5509,negative,"@JetBlue the lack of TV made it rough, that's literally why I picked y'all over the competitors.",80,6.2 +5510,negative,@JetBlue But not reddit? I work for the site and this is ridiculous.,56,5.4 +5511,positive,@JetBlue THANK YOU! I am your new big fan :),35,11.4 +5512,positive,@JetBlue I do! The best airline wifi ever. Thank you!,44,9.1 +5513,negative,@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???,109,3.6999999999999997 +5514,negative,@JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no,113,3.5000000000000004 +5515,positive,"@JetBlue pilot: ""Don't worry folks there's a backup for the backup for every part of this plane."" Thanks guy",90,7.8 +5516,negative,@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(,64,10.9 +5517,negative,"@JetBlue ""Goodwill"" now at $125.00. $27,000 x ? = Fine Still want your new CEO to make a public apology to all passengers of flight 136",110,9.1 +5518,negative,@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23,62,8.1 +5519,positive,@JetBlue thank you!,17,11.799999999999999 +5520,positive,@JetBlue awesome,15,6.7 +5521,negative,@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this,112,2.7 +5522,negative,@JetBlue had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome!,110,1.7999999999999998 +5523,negative,"@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?",106,4.7 +5524,negative,@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on 😒,102,3.9 +5525,negative,@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous,112,4.5 +5526,negative,@JetBlue if only the show was on the flight. No ABC. Oh well. I'll live. #nexttime #andthewinneris...,85,12.9 +5527,negative,@JetBlue ill call in the morning. too upset right now.,45,6.7 +5528,negative,@JetBlue im still waiting??? No answer!!,35,17.1 +5529,positive,@JetBlue Ok. Thanks for your help.,29,10.299999999999999 +5530,positive,@JetBlue Love you guys😍😍😍 http://t.co/3X9NRUOvtS,44,13.600000000000001 +5531,negative,"@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost.",120,3.3000000000000003 +5532,negative,@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice,109,2.8000000000000003 +5533,negative,@JetBlue by far the worst airline in terms of service at jfk.,50,4.0 +5534,negative,"Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9",119,5.8999999999999995 +5535,positive,@JetBlue you're still the best,26,7.7 +5536,positive,"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy",114,6.1 +5537,negative,@JetBlue Thanks. So the delay was the result of scheduling issues more than weather reLate Flightd problems?,92,3.3000000000000003 +5538,negative,@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed,109,0.8999999999999999 +5539,positive,@JetBlue Thanks! I made it 😃,23,8.7 +5540,negative,"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!",119,3.4000000000000004 +5541,positive,@JetBlue thanks for the quick response! Fingers crossed the plane gets here then,68,2.9000000000000004 +5542,negative,"@JetBlue @julesdameron ""Considering?"" #Accessibility is an absolute MUST! #Equality",75,10.7 +5543,negative,@JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars,77,7.8 +5544,positive,@JetBlue Thank you. Fingers crossed.,32,9.4 +5545,negative,".@JetBlue ooookay @ABC that's silly of you. guess we're ""watching"" the oscars purely on Twitter reactions tonight. #oscars",105,9.5 +5546,negative,@JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible & certainly not EMV compliant,120,4.2 +5547,negative,"@JetBlue 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w/out notification",111,4.5 +5548,negative,@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t,101,6.9 +5549,negative,@JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on?,104,5.800000000000001 +5550,negative,@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given,116,2.6 +5551,negative,@JetBlue I did. They have no idea where it is.,37,8.1 +5552,negative,@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??,77,6.5 +5553,negative,"@JetBlue hey JetBlue. Still waiting to hear where you lost my 9'8"" surfboard between JFK and BQN airports.",89,5.6000000000000005 +5554,negative,@JetBlue your gif game is strong.,28,7.1 +5555,negative,@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch,118,5.1 +5556,negative,@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?,97,3.1 +5557,negative,@JetBlue Why close prechk at 8PM on a Sunday at JFK? #annoying,51,5.8999999999999995 +5558,negative,@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers,112,5.4 +5559,negative,@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether,98,3.1 +5560,negative,@JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue,93,6.5 +5561,negative,@JetBlue Still no response from CEO. I guess he is at the Oscars. I bet his flight was on time. #JUSTWRONG,86,5.800000000000001 +5562,negative,"@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break",114,6.1 +5563,positive,"@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!",92,7.6 +5564,negative,@JetBlue that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not.,120,6.7 +5565,negative,@JetBlue 4 hr delay on flight to JFK via Tampa & worst customer service in San Juan airport. This after app not working all day.,108,4.6 +5566,negative,@JetBlue just please get my luggage from #2070 onto carousel 5 / Logan Airport and I'll be able to go home!,87,5.7 +5567,negative,@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?,112,1.7999999999999998 +5568,negative,@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned.,108,3.6999999999999997 +5569,negative,@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.,114,5.3 +5570,positive,“@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.” Me and JetBlue are #BFF 🙏,84,7.1 +5571,positive,@JetBlue thanks for the response. We are hopeful.,42,7.1 +5572,negative,@JetBlue Update please on why flight 2601 continues to be further delayed,62,1.6 +5573,negative,@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks,118,6.800000000000001 +5574,negative,@JetBlue all day,14,7.1 +5575,negative,@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.,76,5.3 +5576,negative,@JetBlue why is flight 1106 delayed out to NY? Same problem?,50,6.0 +5577,negative,@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back,81,6.2 +5578,negative,@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home...,78,7.7 +5579,negative,@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.,101,6.9 +5580,negative,@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.,100,4.0 +5581,positive,@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus,117,1.7000000000000002 +5582,negative,"@JetBlue yes, please get me the seats we paid for.",41,7.3 +5583,negative,@JetBlue Flight 136 departs 2:14 AM Finally!!! Arrived JFK with no psgrs at 5:39 PM. That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi,116,12.1 +5584,positive,@JetBlue thanks for help. Can't wait to travel with! And get out of the snow.,63,7.9 +5585,negative,"@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper.",114,5.3 +5586,negative,"FYI, @JetBlue: The last email response - ""we undrstnd this wasnt best 4 you"" -but hope 2 wlcm u back onbrd N the future... nice touch. lol",112,9.8 +5587,negative,"@JetBlue last flight was Cancelled Flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal.",117,4.3 +5588,positive,@JetBlue thanks for answering my questions!,38,5.3 +5589,negative,@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..,110,4.5 +5590,negative,@Jetblue I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!,116,3.4000000000000004 +5591,negative,@JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue,98,5.1 +5592,negative,"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger",118,5.8999999999999995 +5593,negative,@JetBlue anything serious I should worry about?,41,4.9 +5594,positive,@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.,68,5.8999999999999995 +5595,negative,@JetBlue Why are you making it so freaking hard for me to say good things about you?? #jetbluefail http://t.co/v8SB0RBICx,103,8.7 +5596,negative,"@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a",117,8.5 +5597,negative,@JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI.,105,4.8 +5598,negative,"@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated.",111,5.4 +5599,negative,@JetBlue This is absurd. Should a stranger help my kids if there's a problem? #jetblue http://t.co/LAiGgef9Kj,94,10.6 +5600,negative,"@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot",114,5.3 +5601,negative,@JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!,111,5.4 +5602,negative,@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?,101,3.0 +5603,negative,"@JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail",82,7.3 +5604,negative,@JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu,119,10.9 +5605,negative,"@JetBlue they absolutely guaranteed us we would sit with our kids. Your ""terms"" response is insulting. #jetblue",95,6.3 +5606,negative,@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.,81,4.9 +5607,negative,"@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2",121,9.1 +5608,negative,@JetBlue once you go blue you don't go back,35,5.7 +5609,negative,@JetBlue why are there so many delays to north east cities?,49,4.1000000000000005 +5610,negative,@JetBlue kids fly. Don't hire people who don't care about them. This guy. #jetblue http://t.co/clvlhfgUZw,91,13.200000000000001 +5611,negative,@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U,114,7.9 +5612,negative,"@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now.",84,4.8 +5613,negative,@JetBlue why would you hire a guy who doesn't care about the safety of children? Not remotely acceptable. http://t.co/lKFh9HYHW8,110,8.200000000000001 +5614,negative,"@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting.",86,7.000000000000001 +5615,positive,"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question. JetBlue rocks!",101,5.0 +5616,negative,@JetBlue never had an airline refuse to help sit parents with tiny kids. But this guy is willing to do it. #JetBlue http://t.co/MzZfGqfHu2,116,7.8 +5617,negative,"@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex JetBlue, even having over 50.000 travel miles, you're still nothing",115,5.2 +5618,negative,@JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK,117,6.800000000000001 +5619,negative,@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you.,97,3.1 +5620,negative,"@JetBlue you've let me down. 2:15 delay at JFK because of inbound flight from Syracuse, really? #ishouldhavedriven",98,7.1 +5621,negative,@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4,101,10.9 +5622,negative,@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd,111,7.199999999999999 +5623,negative,@JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!,81,4.9 +5624,negative,@JetBlue 5 hours delayed now in hour increments? Really? & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?,115,6.1 +5625,negative,"@JetBlue no, I haven't done that yet. Is that something I can do online? Thx!",63,9.5 +5626,negative,"@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA✈️BOS",102,8.799999999999999 +5627,negative,@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to,112,4.5 +5628,negative,@JetBlue You also promised to change my wife's name on the account and it is also not done. WTF?,78,5.1 +5629,negative,@JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account. They are still NOT there! 1/2,107,4.7 +5630,positive,"@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock",116,5.2 +5631,positive,@JetBlue oh. And thank you for responding,35,5.7 +5632,negative,@JetBlue where is it coming from? I thought Tampa?,42,7.1 +5633,negative,@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey,120,3.3000000000000003 +5634,negative,@JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer,70,5.7 +5635,positive,@JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed,82,4.9 +5636,negative,"@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in.",97,6.2 +5637,negative,@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ....,110,4.5 +5638,negative,@JetBlue at what point in delays can I take a different flight to my destination?,67,3.0 +5639,positive,@JetBlue thank you guys! You are the best! 🙌✈️,38,7.9 +5640,negative,"@JetBlue You just don't get it. It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue.",114,9.6 +5641,negative,"@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!",112,7.1 +5642,negative,@JetBlue does not fit in 140,23,4.3 +5643,positive,@JetBlue love it as always!,23,8.7 +5644,negative,"@JetBlue You never got my wife to her destination and you expect a $75.00 ""goodwill credit"" will make everything hunky-dory. You blew it.",115,7.000000000000001 +5645,negative,"@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??",101,5.0 +5646,negative,"@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?",69,7.199999999999999 +5647,positive,"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!",112,7.1 +5648,negative,"@JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! 😕",88,5.7 +5649,negative,"@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!",113,7.1 +5650,negative,@JetBlue 118 to Boston still sitting,31,3.2 +5651,negative,@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs,112,0.8999999999999999 +5652,positive,@JetBlue thanks for replying-I feel a little better we'll see how it goes ☺️✈️,65,4.6 +5653,negative,@JetBlue I waited 3 hrs for my bags and my flight was only 2 hrs,50,2.0 +5654,negative,@JetBlue should I bother contacting them? I already checked into my flight 😕,64,3.1 +5655,negative,"@JetBlue backlog is an hour at most, this is over two! Unacceptable!!",58,8.6 +5656,negative,@JetBlue your agent told us TSA didn't have a crew to get bags!,51,5.8999999999999995 +5657,positive,@JetBlue you guys rock!,20,10.0 +5658,positive,@JetBlue my email is my twitter handle followed by gmail ☺👍👍,50,2.0 +5659,positive,@JetBlue Awesome! #bestairlineever,32,9.4 +5660,negative,@JetBlue no baggage crew update! Your staff is incompetent with no answers after 2 hours....,78,7.7 +5661,negative,@JetBlue is blaming @TSA for flight 584 luggage debacle! #luggagegate,60,6.7 +5662,negative,"@JetBlue Yoga it is. TV service seems to be down though :-( +I look forward to that do much!",74,8.1 +5663,negative,@JetBlue You failed. That's the answer. Please don't justify otherwise.,62,9.700000000000001 +5664,negative,"@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip.",115,6.1 +5665,negative,"@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ.",129,3.1 +5666,positive,@JetBlue I only fly Jet Blue,23,4.3 +5667,positive,@JetBlue Start including PTO in your getaway packages and I'm all in,57,3.5000000000000004 +5668,positive,@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?,79,5.1 +5669,positive,@JetBlue's flight Flight Booking Problems experience is pretty great!,61,4.9 +5670,negative,@JetBlue still waiting to board and see if they will give us the exit row.,60,3.3000000000000003 +5671,positive,@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business,106,7.5 +5672,negative,"@JetBlue I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was.",114,7.000000000000001 +5673,negative,@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?,111,1.7999999999999998 +5674,negative,@JetBlue I'm over that honestly just would like to get going on the journey.,63,4.8 +5675,negative,"@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it.",85,8.200000000000001 +5676,negative,@JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun.,89,5.6000000000000005 +5677,negative,@JetBlue I don't believe so. That's not what the team has told us.,54,9.3 +5678,negative,@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight.,99,2.0 +5679,negative,@JetBlue #1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky,118,6.800000000000001 +5680,negative,@jetblue Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections. Please help!,107,4.7 +5681,negative,@JetBlue Something to think about when you are dealing with PEOPLE!!!!! Just wrong. No excuses. Figure it out & expect the unexpected,116,8.6 +5682,negative,@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO,89,1.0999999999999999 +5683,negative,@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!,56,7.1 +5684,positive,"“@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :) Enjoy the ride!” Thank you!",86,11.600000000000001 +5685,negative,@JetBlue My wife was with our dog. They wouldn't even let her out off the plane. My daughter was at Newburgh lives close by. So wrong,108,4.6 +5686,negative,"@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!",71,5.6000000000000005 +5687,negative,.@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations,119,5.8999999999999995 +5688,negative,@JetBlue At what time? All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong,109,2.8000000000000003 +5689,negative,"@JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?",103,6.800000000000001 +5690,positive,@JetBlue thanks! Have a good Sunday.,31,9.700000000000001 +5691,negative,"@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?",99,4.0 +5692,negative,@JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed & saved all trip 2 sit @airport again?,128,8.6 +5693,negative,"@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy...",79,16.5 +5694,negative,"@jetblue, it would be nice if the app would actually inform you that a flight is delayed.",73,4.1000000000000005 +5695,negative,"@JetBlue I know, but I wanted to pass it along. Not good for the ""T5 experience"" esp for someone who flies 2-3 times a month.",101,6.9 +5696,negative,@JetBlue So what about the plane stuck in Newburgh won't start. It that weather reLate Flightd as well. These passengers on plane for 10 hrs.,117,4.3 +5697,negative,@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.,115,4.3 +5698,negative,"@JetBlue, your hold music sucks.",28,10.7 +5699,negative,"@JetBlue JFK T5 north check in. 3 bag drop ladies, 1 has been checking in someone for the entire time; another doing check ins too.",107,4.7 +5700,negative,@JetBlue no excuse though for 3 gate changes though.,44,4.5 +5701,negative,"@JetBlue if someone had bothered to inform us that the airport closed, that would have helped.",79,3.8 +5702,negative,@JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!?,67,9.0 +5703,negative,@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this.,92,7.6 +5704,positive,@JetBlue thank you. We are finally at the gate.,39,7.7 +5705,positive,@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works,103,6.800000000000001 +5706,negative,@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless,100,5.0 +5707,negative,@JetBlue @Amagrino will you cover the cost of my car service waiting time?!,63,6.3 +5708,positive,@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks,86,5.800000000000001 +5709,negative,"@JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board",92,3.3000000000000003 +5710,negative,"@JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!",89,4.5 +5711,negative,@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.,93,6.5 +5712,negative,@JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE,101,4.0 +5713,negative,@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.,103,5.800000000000001 +5714,positive,@JetBlue they were amazing and thank you!,35,5.7 +5715,negative,"@JetBlue and have empty ""help"" desks",31,9.700000000000001 +5716,negative,"@JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures",114,3.5000000000000004 +5717,negative,@JetBlue according to jfk plenty of planes are landing. No problem there,61,3.3000000000000003 +5718,negative,@JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO,57,10.5 +5719,positive,“@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;),119,11.799999999999999 +5720,negative,@JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again,115,2.6 +5721,positive,"@JetBlue she helped me with my problem so easily and was so nice, you guys rock!",65,4.6 +5722,negative,@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather.,115,4.3 +5723,negative,"@JetBlue where is the ""award winning service""?",40,10.0 +5724,negative,@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.,91,5.5 +5725,negative,@JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing,78,3.8 +5726,negative,@JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK,102,3.9 +5727,negative,@JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj,118,10.2 +5728,negative,@JetBlue they are now being sent off the plane? Does anyone at JetBlue have a clue?,68,4.3999999999999995 +5729,negative,"@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email. Thank you",115,4.3 +5730,positive,@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!,81,4.9 +5731,negative,@JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful,110,2.7 +5732,positive,@JetBlue BOS. Everything current now. Thanks for the follow up,53,5.7 +5733,negative,@JetBlue it's sunny and gorgeous in ny actually. What's the real reason?,61,8.200000000000001 +5734,positive,@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG,120,8.3 +5735,positive,@JetBlue things happen it's ok just wish I was on the beach and not in the airport,66,3.0 +5736,negative,"@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous.",107,4.7 +5737,positive,@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ,115,11.3 +5738,negative,@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.,90,6.7 +5739,positive,@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks,67,6.0 +5740,negative,@JetBlue what's the delay if the system isn't down?,43,9.3 +5741,negative,@JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12,109,7.3 +5742,negative,@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.,107,2.8000000000000003 +5743,negative,"@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards",110,3.5999999999999996 +5744,negative,@JetBlue get flight 16 into the air,29,3.4000000000000004 +5745,negative,@JetBlue That's not weather reLate Flightd. You are just being nice and blaming the weather. Airport just wasn't prepared. Investigation time.,122,5.7 +5746,positive,"@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU",69,14.499999999999998 +5747,positive,@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse,73,5.5 +5748,negative,"@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it",96,2.1 +5749,negative,@JetBlue I'm also a mosaic customer and fly jet blue ALOT....,51,11.799999999999999 +5750,negative,@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate,111,2.7 +5751,negative,@JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight,106,0.8999999999999999 +5752,negative,@JetBlue #489. Flight #589 is departing before we even board,51,7.8 +5753,positive,@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job,104,2.9000000000000004 +5754,negative,"@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass",111,5.4 +5755,positive,@JetBlue it's only because I'm wearing #TrueBlueColors!,49,10.2 +5756,negative,@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.,116,5.2 +5757,negative,"@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as ""on time"" #updateyourwebsite #489",115,6.1 +5758,negative,@JetBlue how can your entire system go down? No IT? Really?,49,8.200000000000001 +5759,negative,@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue,119,3.4000000000000004 +5760,negative,@JetBlue seriously? System down? No IT?,34,11.799999999999999 +5761,positive,"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!",90,4.3999999999999995 +5762,negative,"@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston",100,4.0 +5763,negative,"@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on",115,5.2 +5764,positive,@JetBlue got it. thanks the quick reply.,34,8.799999999999999 +5765,negative,@JetBlue isn't this something YOU should do?! Why should I tell your crew how to do their job?,77,6.5 +5766,negative,@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0,112,6.2 +5767,positive,@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee,90,4.3999999999999995 +5768,positive,"@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed.",82,7.3 +5769,positive,"@JetBlue thx, social media person!",30,10.0 +5770,negative,@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?,68,4.3999999999999995 +5771,negative,"@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!",85,4.7 +5772,negative,@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!,90,7.8 +5773,negative,"@JetBlue hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear..",91,6.6000000000000005 +5774,positive,@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFi… http://t.co/NY6CS7jRuV,113,11.5 +5775,negative,"@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible",103,5.800000000000001 +5776,positive,@JetBlue they miraculously fixed the plane #kudos to shoe ever it was,58,3.4000000000000004 +5777,negative,"@jetblue all your online resources say we're on time, but clearly we are not. This is not very information age of you...",99,7.1 +5778,negative,@JetBlue ..... No crew at our gate.,29,24.099999999999998 +5779,positive,@JetBlue 😭😭😭😭 yall are really better then American Airlines though.,58,3.4000000000000004 +5780,negative,@JetBlue why don't YOU tell them to update the boards?!,46,8.7 +5781,positive,What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy,122,8.200000000000001 +5782,negative,"@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!",113,5.3 +5783,negative,@JetBlue you want me to talk to the wall?,33,6.1 +5784,positive,@JetBlue Great service from PBI to HPN! Thanks.,40,7.5 +5785,negative,@JetBlue Its poor Flight management. There is no reason why a scheduled 8:00 pm flight to takr off At 11:00pm .,91,5.5 +5786,positive,"@JetBlue done, thank you!",22,13.600000000000001 +5787,negative,@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ,116,7.8 +5788,negative,@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp,93,8.6 +5789,negative,@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?,84,6.0 +5790,negative,@JetBlue we need an ETA please,25,4.0 +5791,negative,@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free,74,5.4 +5792,negative,@JetBlue I'm at 4:05 will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted?,113,5.3 +5793,negative,@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded,115,4.3 +5794,negative,"@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight.",112,4.5 +5795,negative,"@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks.",99,6.1 +5796,negative,@JetBlue won't see my money again after their poor service should have stuck with virgin america what was i thinking trying jetblue???,113,4.3999999999999995 +5797,negative,@JetBlue suck and their customer services are the worst whats the point of having a loyalty scheme that they don't honor #badairline,111,2.7 +5798,positive,"@JetBlue FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting @AmericanAir to speak to a human at customer service",113,5.3 +5799,negative,@JetBlue how about an update on flight 475 leaving tf green delayed,56,1.7999999999999998 +5800,negative,@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100% confirmed,109,3.6999999999999997 +5801,negative,@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO?,125,6.4 +5802,negative,@JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int,112,2.7 +5803,positive,@JetBlue okay thank you! I'll check with them again!,44,9.1 +5804,negative,@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?,96,3.1 +5805,positive,"“@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock” > Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks",122,11.5 +5806,positive,@JetBlue They just came out. Thanks for the follow-up. That's why you're the best!,69,10.100000000000001 +5807,positive,@JetBlue Thanks! See you soon!,26,11.5 +5808,negative,"@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??",104,9.6 +5809,positive,@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery,116,8.6 +5810,negative,@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.,100,3.0 +5811,negative,@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was,116,3.4000000000000004 +5812,negative,@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired,83,2.4 +5813,negative,@JetBlue just lost very loyal customers who use them 4-10 times a year.,59,5.1 +5814,positive,@JetBlue thanks for the response - when is the next flight after the 9:48 flight?,67,6.0 +5815,negative,@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. 😒,113,3.5000000000000004 +5816,positive,@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.,82,6.1 +5817,negative,@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face..,111,6.3 +5818,positive,@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired,67,9.0 +5819,negative,@JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.,116,5.2 +5820,negative,@JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting,120,1.7000000000000002 +5821,negative,@JetBlue you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck,112,2.7 +5822,negative,@JetBlue @dgruber1700 oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this,113,2.7 +5823,negative,@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate,114,2.6 +5824,positive,@JetBlue thank you thank you! I finally set up the jetblue app! Yay!,56,7.1 +5825,negative,@JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?,113,4.3999999999999995 +5826,positive,@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome,125,4.8 +5827,negative,@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(,111,3.5999999999999996 +5828,negative,@JetBlue I am But Your customer service is Brutal.,42,4.8 +5829,positive,@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work 😊,111,3.5999999999999996 +5830,positive,@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.,102,5.8999999999999995 +5831,negative,@JetBlue flight attendant was hesitant to give me more baby sized cookies,62,1.6 +5832,negative,@JetBlue Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood,68,5.8999999999999995 +5833,positive,@JetBlue thank you 😊 standing in line now!,35,5.7 +5834,negative,@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!,103,7.8 +5835,positive,@JetBlue thank you,16,6.2 +5836,negative,"@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law. They spent several hours waiting.",114,7.9 +5837,negative,@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet.,116,3.4000000000000004 +5838,negative,@JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional,98,5.1 +5839,negative,@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch..,91,6.6000000000000005 +5840,negative,"@JetBlue thanks for response! Crew has been VERY patient with us, but they are also frustrated. Wouldn't be so bad but airport is closed!",114,5.3 +5841,negative,@JetBlue Why did you interupt the Staduim Series on @NHLonNBCSports. I dont need to see your stupid commercials or Emergency. Info.,111,4.5 +5842,negative,@JetBlue we are well aware. Insufficient info. No options.,50,8.0 +5843,negative,@JetBlue just sat on a plane for 3 hours in Dulles #insane #ijustwanttobeinBoston #thanksDC,78,5.1 +5844,negative,@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children,80,2.5 +5845,negative,@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence,63,3.2 +5846,negative,@JetBlue still waiting for bags from flight 26. It landed an hour ago.,58,5.2 +5847,negative,@JetBlue Complete waste of an entire day. Pathetic.,44,6.800000000000001 +5848,negative,@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE,110,2.7 +5849,positive,@JetBlue @L_Burley11 -- the best!!!,31,25.8 +5850,positive,@JetBlue thanks for bringing my son home to me.,39,5.1 +5851,positive,@JetBlue you got yourselves hot ladies flying the air for life #loyal,58,3.4000000000000004 +5852,positive,@JetBlue nothing but praise for you helping our lady make her flight to CHS tonight! #impressed,80,3.6999999999999997 +5853,negative,@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh,91,9.9 +5854,negative,@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎,111,7.199999999999999 +5855,negative,@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs.,115,2.6 +5856,positive,@JetBlue thanks so much. Can't wait to fly with you guys :),48,10.4 +5857,negative,"@JetBlue Flight 2202 out of JFK, 2 & 1/2 hr delay. I could get over it if it was just weather reLate Flightd, but considering it's not - Come on",119,7.6 +5858,positive,"@JetBlue OK, thank you.",20,15.0 +5859,positive,@JetBlue thanks for a speedy flight time recovery.,43,4.7 +5860,positive,@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice,105,3.8 +5861,positive,@JetBlue would you say a delay is more likely? Thanks so much.,51,5.8999999999999995 +5862,positive,"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26.",61,9.8 +5863,positive,"@JetBlue If you ""follow"" me, I will be able to DM you. Thanks.",50,12.0 +5864,negative,"@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd",112,4.5 +5865,positive,@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!,121,1.7000000000000002 +5866,positive,"@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice✈☺",90,5.6000000000000005 +5867,negative,"@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes",64,3.1 +5868,negative,@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC,114,0.8999999999999999 +5869,positive,@JetBlue thank you!,17,11.799999999999999 +5870,positive,@JetBlue he just went above and beyond to be helpful,43,2.3 +5871,negative,@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found,93,4.3 +5872,positive,@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know,112,1.7999999999999998 +5873,positive,@JetBlue is the best! Can't wait to use my travel bank $ for a FUN trip.,57,8.799999999999999 +5874,positive,@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend,108,4.6 +5875,positive,@JetBlue on the plane now! Hopefully no longer at the mercy of the playlist! Thanks!,70,5.7 +5876,negative,@JetBlue what crew? No one here is helping.,36,8.3 +5877,negative,"@JetBlue If this is customer service, then please call me.",49,6.1 +5878,negative,"@JetBlue no, we are at a hotel. Also, Jetblue lost my daughters luggage. How do you lose luggage if the plane never actually left!!!",109,7.3 +5879,positive,@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.,108,4.6 +5880,positive,@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.,78,11.5 +5881,positive,"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!",75,6.7 +5882,negative,"@JetBlue lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs, 20 mins+ wait for baggage. #fail",101,7.9 +5883,negative,@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this,89,5.6000000000000005 +5884,negative,@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait,73,9.6 +5885,negative,@JetBlue we've been delayed and delayed here in Palm beach... Need to head to Westchester. Can you give me some info?,97,7.199999999999999 +5886,negative,"@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless. Need better communication!",115,3.5000000000000004 +5887,negative,"@JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK. Stranded my family in the baggage area and lost my daughters luggage",125,2.4 +5888,positive,@JetBlue Exciting times ahead! 😁🎉,29,6.9 +5889,negative,@JetBlue your website is seriously horrible and so is your call center!! Almost makes it tempting to fly someone else!! #sodone,107,5.6000000000000005 +5890,negative,@JetBlue why haven't you allowed for flight changes into the NY area airports tonight? Everyone is saying travel is treacherous.,109,3.6999999999999997 +5891,positive,@JetBlue Counting on your flight 989 to get to DC!,41,4.9 +5892,negative,"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start.",95,6.3 +5893,negative,"@JetBlue there is no supervisor available, so they couldn't do anything.",62,6.5 +5894,negative,"@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything.",105,3.8 +5895,negative,@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?,100,6.0 +5896,negative,"@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least.",85,8.200000000000001 +5897,negative,@JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26,117,3.4000000000000004 +5898,negative,"@JetBlue making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel",127,3.9 +5899,negative,@JetBlue You already Cancelled Flightled the one b4 us to DCA,51,2.0 +5900,negative,"@JetBlue It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours.",100,3.0 +5901,negative,@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled,92,2.1999999999999997 +5902,positive,@JetBlue great flight http://t.co/E0R0NTO4TR,41,14.6 +5903,positive,@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e,64,12.5 +5904,positive,@JetBlue Great thank you!,22,9.1 +5905,negative,@JetBlue I would like to send an email to Lost and Found at JetBlue JFK; I spoke to them this morning but cannot drive their today.,106,2.8000000000000003 +5906,negative,@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.,97,3.1 +5907,negative,@JetBlue send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘,83,4.8 +5908,negative,@JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved,117,3.4000000000000004 +5909,positive,@JetBlue good to hear. Thx for being responsive.,41,7.3 +5910,negative,@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70,110,2.7 +5911,positive,"Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad +@JetBlue",115,8.7 +5912,positive,"@JetBlue thanks so much for help Us, u r amazing!",40,7.5 +5913,positive,@JetBlue #kudos! And we're done and heading to warmer weather!,53,9.4 +5914,negative,@JetBlue I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise,117,7.7 +5915,negative,@JetBlue *cough* #awkward!,24,20.8 +5916,negative,@JetBlue you guys need live chat.,28,7.1 +5917,negative,@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.,83,3.5999999999999996 +5918,positive,@JetBlue Awesome! Thank you! ;),27,18.5 +5919,negative,@JetBlue quick ? Why is a person traveling w a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/,107,5.6000000000000005 +5920,negative,@JetBlue got it wish they would communicate more w us,44,2.3 +5921,negative,@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue,113,3.5000000000000004 +5922,negative,@JetBlue I guess I have to redo the Flight Booking Problems. Ugh!,54,5.6000000000000005 +5923,negative,@JetBlue that sucks. Oh well.,25,12.0 +5924,negative,@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy,74,4.1000000000000005 +5925,negative,@JetBlue someone is here but has no info smh one bag came off and then nothing,63,1.6 +5926,negative,@JetBlue there's is nothing there because apparently I have to connect them for that to be true.,80,3.6999999999999997 +5927,negative,@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes,78,3.8 +5928,negative,@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.,107,3.6999999999999997 +5929,positive,@JetBlue thanks for update http://t.co/K7uBOTMr1r,45,13.3 +5930,positive,@JetBlue @amybruni @DIRECTTV but of course! :-) #bestdressed #bluecarpet,64,14.099999999999998 +5931,negative,"@JetBlue it seems I never received an ID, just a password.",48,6.2 +5932,negative,"@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled.",87,3.4000000000000004 +5933,negative,@JetBlue where did my travel bank credit go? I can't call you right now.,59,6.800000000000001 +5934,positive,@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung,121,6.6000000000000005 +5935,positive,"@JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids. Just very frustrating. Tried app, web, etc. Still love u guys!",114,8.799999999999999 +5936,positive,@JetBlue thank you! I'm excited to fly with you for the first time.,55,7.3 +5937,positive,Thank U 😘 “@JetBlue: @ItsLaLoca But of course! Safety is always 1st! We'll make sure to handle her with CARE and LOVE! :)”,100,9.0 +5938,positive,@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!,114,4.3999999999999995 +5939,negative,"@JetBlue Love your airline...hate your website. Just tried to book 2 tickets (1 w miles, 1 w/out). Absolute joke. Needs a lot of work!",111,10.8 +5940,positive,@JetBlue thanks so much for your condolences and quick response. It is very much appreciated,78,2.6 +5941,positive,@JetBlue Thank you Alicia! #ExceptionalService,42,7.1 +5942,negative,"@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us 😞 please we need That baggage",95,4.2 +5943,negative,"@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please",112,5.4 +5944,negative,@JetBlue No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w/ JetBlue,103,5.800000000000001 +5945,negative,@JetBlue Cancelled Flighted 😢,26,3.8 +5946,negative,"@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass!",117,6.800000000000001 +5947,negative,"@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30",112,3.5999999999999996 +5948,negative,"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in",113,3.5000000000000004 +5949,negative,@JetBlue serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me,110,1.7999999999999998 +5950,negative,"@JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a",109,4.6 +5951,positive,@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.,66,4.5 +5952,positive,@JetBlue mission accomplished: gave @paulgordonbrown a hug http://t.co/LT1pYKfvRq,74,10.8 +5953,positive,@JetBlue ok thank you for the quick response JetBlue still the best comp,60,1.7000000000000002 +5954,positive,"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb",119,7.6 +5955,negative,@JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago,104,3.8 +5956,negative,@jetblue had me on hold foreverrrrrr,31,3.2 +5957,negative,"@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw.",113,6.2 +5958,negative,@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this?,131,5.3 +5959,positive,@JetBlue oh definitely. I kind of only fly JetBlue.,43,7.000000000000001 +5960,negative,@JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees,112,6.2 +5961,positive,@JetBlue thanks for getting me to Orlando early #happiness,50,4.0 +5962,negative,@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.,115,7.8 +5963,positive,@JetBlue got it. Thanks,20,10.0 +5964,negative,“@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat?”Unfortunately yes ❄️⛄️ #WereNotinCaliAnymore,123,4.9 +5965,positive,"@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth 👍👍 😊 #happytweet",112,5.4 +5966,negative,@jetblue is the website down? Can't print boarding pass,47,6.4 +5967,positive,"@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf ""Breaking Barriers To a Clean Energy Future""",96,4.2 +5968,positive,@JetBlue Thanks!,15,13.3 +5969,positive,@JetBlue Thanks for the complimentary upgrade to first. You are the best!,62,4.8 +5970,positive,"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)",65,9.2 +5971,positive,"@JetBlue @Airbus Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues #Passion #AeroJobMarket #avgeek",120,11.700000000000001 +5972,positive,@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket,117,9.4 +5973,positive,@JetBlue today my family gets to experience #mosaic status w/ me! #LifeIsGood,66,7.6 +5974,positive,@JetBlue word thanks,18,5.6000000000000005 +5975,negative,"@JetBlue It's not ideal, but it's okay. Better Late Flight than never! :)",61,13.100000000000001 +5976,negative,"@JetBlue yeah that's all been done. Define ""incidentals""? How much can I spend on gear so this trip is not a waste?",94,7.3999999999999995 +5977,negative,@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ...,102,6.9 +5978,positive,"@JetBlue 162, SMF to JFK!",21,14.299999999999999 +5979,negative,@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people,111,4.5 +5980,negative,@JetBlue you're customer service is terrible. #NeverAgain #flywhonotblue,65,7.7 +5981,negative,@JetBlue now we are delayed until 1:02! This is ridiculous,49,6.1 +5982,negative,@JetBlue you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/,88,6.800000000000001 +5983,negative,@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;),89,4.5 +5984,negative,"@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best.",101,5.8999999999999995 +5985,negative,@JetBlue 1242 now?! I may cry!,25,16.0 +5986,negative,@JetBlue why won't the site let me book tickets for nov for jfk to kin?,57,5.3 +5987,negative,@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work. #flt348,118,2.5 +5988,positive,@JetBlue of course !!!!,20,25.0 +5989,positive,@JetBlue thank you,16,6.2 +5990,positive,@JetBlue thanks! I'll do it.,24,16.7 +5991,negative,@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially,114,4.3999999999999995 +5992,positive,@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.,64,6.2 +5993,positive,@JetBlue thanks!,15,13.3 +5994,positive,@JetBlue thank you so much for your effort,35,2.9000000000000004 +5995,positive,@JetBlue thanks for letting us know. Hoping for no more delays!,53,5.7 +5996,negative,@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!,118,3.4000000000000004 +5997,negative,"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?",115,5.2 +5998,negative,@JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay,69,4.3 +5999,negative,@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!,118,3.4000000000000004 +6000,positive,@JetBlue thanks!!,16,18.8 +6001,negative,@JetBlue whats going on with flight 2034. Delayed beyond 834. Shouldnt thre flights switch at that point?,89,4.5 +6002,positive,@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed,110,7.3 +6003,negative,@JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo,92,7.6 +6004,negative,@JetBlue I bein calling JetBlue no respond I leave my number no call back I think JetBlue is loosing a customer,91,1.0999999999999999 +6005,negative,@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk,114,7.000000000000001 +6006,negative,Made it to #Costa #Rica and back @JetBlue Missing it already! #Pura #Vida!,62,11.3 +6007,negative,@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O,118,11.0 +6008,positive,@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter,78,9.0 +6009,negative,@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst,90,6.7 +6010,positive,@JetBlue yes! Terra blue chips were my favorite. :),43,11.600000000000001 +6011,positive,"@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!",89,10.100000000000001 +6012,negative,@JetBlue I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed.,116,3.4000000000000004 +6013,negative,@JetBlue just called that number and left message. Are you at to pass along message to team too?,79,3.8 +6014,positive,"Cool! ""@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA”",120,10.8 +6015,positive,@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!,66,7.6 +6016,negative,@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours & we will have 2 sleeping kids when we land,116,4.3 +6017,negative,@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT,107,4.7 +6018,positive,"@JetBlue you are officially my favorite, thank you for the wonderful service at JFK",70,2.9000000000000004 +6019,negative,@JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu,56,17.9 +6020,negative,@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay?,100,5.0 +6021,positive,@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM,102,12.7 +6022,positive,@JetBlue thanks...,17,23.5 +6023,negative,.@JetBlue i'm sorry. Boarding chaos is underway. Please query again post scrum.,68,8.799999999999999 +6024,negative,@JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson .,75,6.7 +6025,negative,.@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me.,105,5.7 +6026,negative,.@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality. Dare you.,80,8.7 +6027,negative,@JetBlue I tried a burger which was good but expensive! Were lead to believe that food in the USA is cheap butnot here!,97,3.1 +6028,negative,@JetBlue I'm a trying ! But I'm tired and getting grumpy !,47,10.6 +6029,negative,"@JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning",68,5.8999999999999995 +6030,negative,@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight?,105,4.8 +6031,negative,"@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats",104,5.800000000000001 +6032,positive,@JetBlue thanks!,15,13.3 +6033,negative,@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt,50,16.0 +6034,positive,@JetBlue - looking forward to it when we finally take off.,48,6.2 +6035,negative,"@JetBlue No, the flight wasn't until 9:51pm, but it's already been delayed.",64,10.9 +6036,negative,"@JetBlue, why must you always delay my Late Flight night Orlando flights? 💔",63,4.8 +6037,negative,@JetBlue ...second incident of lost baggage. I sent you a DM. Thoughts?,60,11.700000000000001 +6038,negative,@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off,87,3.4000000000000004 +6039,positive,@JetBlue Please come to Indianapolis!,33,6.1 +6040,negative,@JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight,53,1.9 +6041,negative,".@JetBlue Ah grasshopper, your twitterz kung fu no good. Hire geeks. http://t.co/8MWItRi9kF",80,12.5 +6042,negative,@JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere,77,3.9 +6043,negative,@JetBlue Noooo!! Why is our previously direct flight from FLL>SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. 👎,107,6.5 +6044,negative,Well lets see. You could pay for my Negroni with bitcoin. @JetBlue,55,5.5 +6045,positive,@JetBlue okay thanks. Hope to be flying with you guys soon!,49,6.1 +6046,positive,@JetBlue he loved the #natural #beefjerky snacks😉,43,7.000000000000001 +6047,positive,@JetBlue thanks for your reply. It was flight 1572.,43,7.000000000000001 +6048,positive,@JetBlue who is he I must send a note!!! Too good for words!,48,10.4 +6049,negative,@JetBlue can't seem to DM you guys.. JDHADP,36,11.1 +6050,positive,@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!,66,7.6 +6051,negative,@JetBlue Two delays. A little proactive communication goes a long way. #howhardcanthatreallybe?,84,6.0 +6052,negative,@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining,93,4.3 +6053,positive,@JetBlue It was fabulous! Very pleased.,34,8.799999999999999 +6054,positive,@JetBlue u the real MVP http://t.co/jWL26G6lRw,41,14.6 +6055,positive,@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!,72,6.9 +6056,positive,"@JetBlue messaged you, thanks",26,7.7 +6057,positive,@JetBlue I will. Thank you!,23,13.0 +6058,negative,"@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue",116,6.0 +6059,negative,"@JetBlue before departure, while people who are delayed get up to $200 to compensate their time..",82,6.1 +6060,negative,"@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International.",119,5.8999999999999995 +6061,negative,@JetBlue has the worst customer service out of any airline company. #dontflythem,69,4.3 +6062,negative,@JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm?,77,5.2 +6063,negative,"@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!",86,8.1 +6064,positive,@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.,113,3.5000000000000004 +6065,positive,@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :),83,7.199999999999999 +6066,negative,@JetBlue what is the reason for the delay,34,2.9000000000000004 +6067,positive,@JetBlue I'll see you on board again soon!,35,8.6 +6068,positive,@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?,96,8.3 +6069,positive,@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance,118,9.3 +6070,positive,This is so smart it makes me angry MT @JetBlue: We’ve partnered with @WSJ to bring you free digital access onboard! http://t.co/0LiwEcAsOe,117,7.7 +6071,positive,@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday,102,11.799999999999999 +6072,positive,@JetBlue i love this song <3 thanks @JetBlue,40,10.0 +6073,positive,@JetBlue currently dancing in the terminal. love Stevie!,49,6.1 +6074,positive,@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :),101,5.0 +6075,positive,"chair #selfie ""@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros”",117,11.1 +6076,positive,@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica,88,5.7 +6077,negative,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy,102,7.8 +6078,positive,@JetBlue flight booked! Heading out to California with the @WikiPearl team for @NatProdExpo on March 6-8! Can't wait! #ExpoWest,109,8.3 +6079,positive,@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3,120,10.0 +6080,negative,@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?,120,6.7 +6081,positive,@JetBlue sent :-) curious to see what kind of comp we get.,47,10.6 +6082,positive,@JetBlue I can't wait to hear back from you regarding the internship opportunity! 😊,70,4.3 +6083,negative,"@JetBlue I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx & got in 2 hrs Late Flight. What will be done?",121,5.800000000000001 +6084,negative,@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?,109,5.5 +6085,positive,@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful,97,4.1000000000000005 +6086,negative,@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?,97,4.1000000000000005 +6087,negative,"@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue",114,5.3 +6088,positive,@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon,95,2.1 +6089,negative,"@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating.",101,5.8999999999999995 +6090,positive,@JetBlue I definitely will. Thanks!,31,9.700000000000001 +6091,positive,@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW,88,11.4 +6092,negative,@JetBlue something they're not telling us (2),39,10.299999999999999 +6093,negative,@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572,100,5.0 +6094,negative,@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof,80,5.0 +6095,positive,@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,107,3.6999999999999997 +6096,negative,"@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me",79,3.8 +6097,negative,@JetBlue mechanical failure isn't Boston' fault.,43,9.3 +6098,positive,@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;),97,7.199999999999999 +6099,negative,@JetBlue 290 to Boston,19,5.3 +6100,negative,@JetBlue I’m going to miss a hugely important meeting because of your constant delays #itscostingmeincome,91,2.1999999999999997 +6101,positive,@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air,101,9.9 +6102,positive,"@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB",64,12.5 +6103,negative,@JetBlue when your flights delayed :)))>>>,46,23.9 +6104,positive,"@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love",100,14.000000000000002 +6105,positive,@JetBlue you guys rock!! http://t.co/LA397zaoAY,43,18.6 +6106,positive,"That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue",113,4.3999999999999995 +6107,negative,@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup,64,6.2 +6108,positive,@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(,104,8.7 +6109,negative,"I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue",111,5.4 +6110,positive,"Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue",113,7.1 +6111,positive,@JetBlue Success! Good work JetBlue team,35,5.7 +6112,positive,@JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav,55,20.0 +6113,positive,@JetBlue beautiful ride. Thanks again:),35,11.4 +6114,positive,@JetBlue perfect! Probably need some coffee to stay awake during the night ;),65,6.2 +6115,negative,"@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling.",106,4.7 +6116,negative,"Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue",114,3.5000000000000004 +6117,positive,Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business,127,10.2 +6118,negative,"@JetBlue This is the error message: Paper tickets cannot be serviced on-line. +Please see a JetBlue Crewmember for assistance.",108,4.6 +6119,negative,@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided,77,2.6 +6120,negative,"@JetBlue Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue.",93,5.4 +6121,negative,"@JetBlue don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. .",103,5.800000000000001 +6122,negative,@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed,103,4.9 +6123,negative,@JetBlue Phone agents can't see same flights I see online??? Can't change tickets even when I am paying. Very frustrating #jetblue,110,7.3 +6124,negative,@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?,114,2.6 +6125,positive,@JetBlue haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue,91,3.3000000000000003 +6126,negative,@JetBlue Denver-Boston 2/10 flight 994 and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding,118,6.800000000000001 +6127,negative,"@JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :/",105,4.8 +6128,negative,@JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate attendant told us 3-4 :(,101,5.8999999999999995 +6129,negative,@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer,115,4.3 +6130,negative,@JetBlue U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated,126,4.8 +6131,positive,@JetBlue can't wait! I'll be the one who can't contain herself. 😄,54,11.1 +6132,negative,@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that!,85,4.7 +6133,positive,@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice,118,3.4000000000000004 +6134,positive,@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.,96,7.3 +6135,negative,@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.,83,3.5999999999999996 +6136,negative,"@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!",114,5.3 +6137,positive,@JetBlue PDX to JFK was suuuuper HOT.,31,6.5 +6138,negative,@JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight.,117,5.1 +6139,negative,@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?,106,4.7 +6140,negative,@JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. 😒👺 we have schedules too,126,1.6 +6141,negative,@JetBlue the slowest boarding process I've ever experienced and rude customer service agents.,81,3.6999999999999997 +6142,negative,@JetBlue needs to get its act together in #PHX,38,5.3 +6143,positive,"@JetBlue Love you, bae. #JetBae",27,14.799999999999999 +6144,negative,"@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight",116,5.2 +6145,negative,@JetBlue - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy,112,4.5 +6146,negative,@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more,93,2.1999999999999997 +6147,positive,@JetBlue You definitely will!,26,7.7 +6148,negative,@JetBlue and stranded passengers aren't being helped to get another flight?,65,4.6 +6149,positive,@JetBlue you don't remember our date Monday night back to NYC? #heartbroken,64,6.2 +6150,positive,@JetBlue ugh always know a way to my heart 😘🙌,36,2.8000000000000003 +6151,negative,@JetBlue why did you just Cancelled Flight flight 670 last minute?!?,58,6.9 +6152,negative,@JetBlue I'm sitting on the plane. Too many predictable mechanical problems. Still onboard. This is getting bad...,98,8.200000000000001 +6153,negative,@JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight,85,4.7 +6154,negative,@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue,86,10.5 +6155,negative,@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr,114,3.5000000000000004 +6156,negative,"@JetBlue the one man in baggage office says ""I dunno"". HELP",49,8.200000000000001 +6157,negative,@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice,84,7.1 +6158,negative,@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424,75,6.7 +6159,negative,@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW,115,1.7000000000000002 +6160,positive,@JetBlue Thank you guys! Brilliant customer service,45,4.3999999999999995 +6161,negative,"@JetBlue yes of course, before I left the airport. I kept looking but claim is still open.",74,5.4 +6162,negative,@JetBlue #669 stewardesses can't work w/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin,119,8.4 +6163,positive,"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again",90,4.3999999999999995 +6164,positive,@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?,110,4.5 +6165,negative,@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!,111,4.5 +6166,negative,@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues,105,4.8 +6167,negative,@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?,111,2.7 +6168,negative,@jetblue we never received that $15 credit for inoperable tv's on our SFO > JFK flight 2 weeks ago. never got an email...,102,8.799999999999999 +6169,positive,"@JetBlue, was far less painful than what was coming from Avis. 💙",53,5.7 +6170,positive,@JetBlue my flight attendant Angel was awesome. #415 #kudos,51,7.8 +6171,positive,@JetBlue thank you #loyalmosaicmember,34,5.8999999999999995 +6172,negative,@JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane,104,2.9000000000000004 +6173,negative,@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired,107,4.7 +6174,positive,@JetBlue thank you very very much!! 💙💙,32,9.4 +6175,positive,@JetBlue Awww thank you B6! Glad to hear it! Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :),115,7.8 +6176,negative,@JetBlue I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac,111,1.7999999999999998 +6177,negative,@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail,112,5.4 +6178,positive,@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!,64,6.2 +6179,negative,@JetBlue time to reevaluate my nyc carrier.,37,5.4 +6180,negative,@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9,113,7.1 +6181,negative,@JetBlue the departure time keeps getting Late Flightr. I'll be lucky if I'm home by 3am,73,5.5 +6182,positive,@JetBlue I LOVE JET BLUE!,21,9.5 +6183,negative,@JetBlue how come you're responding to everyone else and not me #wtf,57,5.3 +6184,positive,@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. 💙,64,6.2 +6185,positive,@JetBlue @NinaDavuluri 😃cool,26,7.7 +6186,positive,@JetBlue yes! Always a treat to fly with you guys! 😊✈️,44,6.800000000000001 +6187,positive,@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.,87,4.6 +6188,negative,@JetBlue @lopezlaymari what a patronizing response to a legitimate issue,63,3.2 +6189,negative,@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.,108,5.6000000000000005 +6190,negative,@JetBlue I love your flights! But theres always some delay unfortunately,62,3.2 +6191,positive,"@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30",111,5.4 +6192,negative,@JetBlue my butt hurts.,20,10.0 +6193,negative,@JetBlue that's what they told me half an hour ago,41,4.9 +6194,negative,@JetBlue I have been hanging here for almost an hour,43,2.3 +6195,negative,"@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now.",84,4.8 +6196,negative,@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others?,122,2.5 +6197,positive,@JetBlue safety first !! #lovejetblue,33,12.1 +6198,negative,@JetBlue delayed flight bummer,27,3.6999999999999997 +6199,positive,@JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!,128,4.7 +6200,positive,"@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal.",70,8.6 +6201,negative,"@jetblue well, we're on our way now, but more than half my tv channels are just static. 😔",72,6.9 +6202,positive,@JetBlue thanks so much!! ❤️✨ very relaxing flight!,44,9.1 +6203,negative,@JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute?,74,4.1000000000000005 +6204,negative,@JetBlue shut up an turn on the tvs/music,34,5.8999999999999995 +6205,positive,@JetBlue excellent. you guys are the best,35,5.7 +6206,positive,"@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response.",84,4.8 +6207,negative,"@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price",115,4.3 +6208,negative,@JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.,111,5.4 +6209,positive,@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!,84,7.1 +6210,negative,@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS.,108,9.3 +6211,positive,@JetBlue thanks JB!! This is why I 💙 you!,33,12.1 +6212,positive,"@JetBlue but thank you! Love, an anxious flyer.",40,10.0 +6213,positive,@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.,113,8.799999999999999 +6214,negative,@JetBlue I don't want to seem crazy! Have already asked twice!,52,7.7 +6215,negative,"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight...",131,6.1 +6216,negative,@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.,93,4.3 +6217,negative,"@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed.",103,3.9 +6218,negative,@JetBlue can you give me an update on flight 1684 MCO->JFK? They're saying mechanical issues but will not disclose what they are...,113,8.0 +6219,negative,@JetBlue walked from the gate to the just ask desk by gate 1 http://t.co/p6ucbVlv5E,70,8.6 +6220,negative,@JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?,115,7.000000000000001 +6221,positive,@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ☕✈👍,98,6.1 +6222,positive,"@JetBlue awesome, thanks!",23,13.0 +6223,negative,"@JetBlue you service agents at MCO are great, but their are not enough of them working right now!",80,3.6999999999999997 +6224,positive,@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!,85,3.5000000000000004 +6225,negative,"@JetBlue not to get into semantics here but ""by"" means ""within the extent or period of; during"" and it is still technically 2/19 #dictionary",117,6.800000000000001 +6226,negative,@jetblue is giving me false hope of ever getting home,44,2.3 +6227,positive,@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.,105,3.8 +6228,positive,"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler.",99,7.1 +6229,positive,@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!,100,4.0 +6230,positive,@JetBlue @TSA JetBlue never disappoints !,36,8.3 +6231,negative,"@JetBlue not cool to announce a flight ""delay"" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering no help.",107,5.6000000000000005 +6232,negative,@JetBlue what's the hold up with flight 1553? boarding should've taken place 30 minutes ago.,78,6.4 +6233,negative,@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1,96,10.4 +6234,positive,@JetBlue thanks for your help! #jetbluesofly,39,7.7 +6235,negative,@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.,109,2.8000000000000003 +6236,positive,"@JetBlue: Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)",116,10.299999999999999 +6237,negative,@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.,118,2.5 +6238,negative,@JetBlue I can probably find some of them. Are the ticket #s on there?,57,7.000000000000001 +6239,negative,"@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd time you have done this to me. ruins cruise plans",113,7.1 +6240,positive,"@JetBlue okie doke! Knowing you, you will fix this ;)",44,11.4 +6241,negative,@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!,112,6.2 +6242,positive,".@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :(",104,6.7 +6243,positive,@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-),113,8.799999999999999 +6244,negative,@JetBlue My bag is missing from 1099 landed over 6 hours ago. Help!,55,5.5 +6245,positive,@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA,69,1.4000000000000001 +6246,negative,"@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?",115,6.1 +6247,negative,@JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!,114,5.3 +6248,positive,Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.,87,3.4000000000000004 +6249,negative,@JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!,104,6.7 +6250,positive,@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.,110,2.7 +6251,negative,"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue.",112,5.4 +6252,negative,@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?,116,3.4000000000000004 +6253,negative,@JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?,113,3.5000000000000004 +6254,positive,@JetBlue thanks,14,7.1 +6255,positive,@JetBlue Then en route to the airport the rebooked ticket was refunded.,60,3.3000000000000003 +6256,negative,"@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked.",109,5.5 +6257,negative,@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?,99,3.0 +6258,negative,"@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept.",108,3.6999999999999997 +6259,positive,@JetBlue we made it safe and sound. Thank you for the safe travels.,55,5.5 +6260,negative,"@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert.",92,3.3000000000000003 +6261,negative,@JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it.,67,6.0 +6262,negative,"@JetBlue has screwed me over for the last time. @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService",107,6.5 +6263,negative,@JetBlue Alternatives? You have absolutely no respect for loyal customers. 8 years. No more. I'm done.,87,8.0 +6264,negative,@JetBlue Pooling and gifting are completely different. I shouldn't have to be charged $375 to send points. Its disgusting.,104,5.800000000000001 +6265,negative,@JetBlue Why would you charge money to transfer points to someone?,56,3.5999999999999996 +6266,positive,"@JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando. 👍👍",61,6.6000000000000005 +6267,negative,@JetBlue doesn't help if I have to fly on specific days,45,4.3999999999999995 +6268,negative,@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.,119,5.8999999999999995 +6269,positive,@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;),112,8.0 +6270,negative,@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.,106,3.8 +6271,positive,@JetBlue I love you,16,6.2 +6272,negative,@JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech issues.,71,5.6000000000000005 +6273,positive,"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me 😊😊😊✈️✈️✈️",87,5.7 +6274,negative,@JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux?,115,4.3 +6275,negative,@JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded,117,4.3 +6276,negative,@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee,116,5.2 +6277,negative,@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee,111,9.9 +6278,positive,"@JetBlue Utah, I think. And thanks!",30,13.3 +6279,positive,@JetBlue thank you!,17,11.799999999999999 +6280,positive,"@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. 💙 #lovejetblue #onlyblue #jetblueforever",106,7.5 +6281,negative,"@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying.",106,4.7 +6282,positive,@JetBlue great flight and crew! Flight 51 from BOS to MCO,47,4.3 +6283,negative,@JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.,110,3.5999999999999996 +6284,positive,@JetBlue That's why I love JetBlue! #truebluemember4life,50,8.0 +6285,positive,"@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!",71,8.5 +6286,positive,@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.,85,7.1 +6287,negative,@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?,139,3.5999999999999996 +6288,negative,@JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable,119,5.0 +6289,negative,@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account,113,2.7 +6290,negative,talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited,106,5.7 +6291,negative,.@JetBlue @ZKatcher 😂😂😂😂😂OMG. Bored & read through this convo.. Seems like JetBlue is on point.,85,10.6 +6292,negative,@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold,121,5.0 +6293,negative,@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.,91,2.1999999999999997 +6294,negative,@JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain,115,5.2 +6295,negative,@JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc,89,2.1999999999999997 +6296,negative,"@JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?",103,7.8 +6297,negative,@JetBlue i am here - what is your resolution?,37,8.1 +6298,positive,"@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)",114,7.000000000000001 +6299,positive,@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT,121,10.7 +6300,negative,@JetBlue not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?,116,3.4000000000000004 +6301,negative,@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?,112,2.7 +6302,negative,@JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited,76,2.6 +6303,negative,@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue,123,2.4 +6304,negative,@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain,122,3.3000000000000003 +6305,negative,"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport",121,4.1000000000000005 +6306,negative,@JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap,106,8.5 +6307,negative,@JetBlue I've used you guys for 10 years but after this experience I will NEVER EVER use you again.,81,3.6999999999999997 +6308,negative,@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice,127,1.6 +6309,positive,@JetBlue you guys are lucky I love you,31,3.2 +6310,negative,@JetBlue Maybe stop telling people the wrong info on your customer service calls.,69,2.9000000000000004 +6311,negative,"@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham.",112,5.4 +6312,negative,@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer,112,1.7999999999999998 +6313,negative,@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid,109,0.8999999999999999 +6314,negative,@JetBlue I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of,100,3.0 +6315,negative,@JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr,92,9.8 +6316,negative,"@JetBlue claims w/ customer protection they ""will notify customers of delays, Cancelled Flightlations and diversions."" #NotTRUE http://t.co/3oq1T4ohjl",134,9.0 +6317,negative,"@JetBlue if there is a ""processing error"" the why do you send out full flight tickets and confirmations? #FlySouthwest",100,5.0 +6318,positive,@JetBlue thank you will do!! You guy are awesome!,41,9.8 +6319,positive,"@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597",76,7.9 +6320,positive,@JetBlue definitely!,19,10.5 +6321,negative,@JetBlue tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport 22 hours before my flight #RIPOFF #NoSupport,117,7.7 +6322,positive,@JetBlue okay awesome! Thank you!,29,10.299999999999999 +6323,negative,"@JetBlue = WORST. Booked in Oct. w/ email confirm & NEVER INFORMED Cancelled Flightlation. Instructed ""to mail written letter"" http://t.co/c7Kzbvf8h8",134,11.200000000000001 +6324,negative,"@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?",114,5.3 +6325,positive,@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue,58,5.2 +6326,positive,@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock,109,8.3 +6327,positive,@JetBlue just mine sadly.. But yea the fly fi is awesome,46,6.5 +6328,negative,@JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name,111,3.5999999999999996 +6329,positive,@JetBlue thank you!!,18,16.7 +6330,negative,@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit,78,7.7 +6331,negative,@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had,104,1.9 +6332,positive,@JetBlue ready to go to Disneyworld! For the @runDisney #PrincessHalf http://t.co/sTQY9V8256,82,11.0 +6333,negative,@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??,114,5.3 +6334,negative,@JetBlue is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 😢,85,7.1 +6335,positive,@JetBlue Thank you for the JetBlue Credit. Nice save :-),47,10.6 +6336,positive,@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this,68,5.8999999999999995 +6337,negative,@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott,111,4.5 +6338,negative,@JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice,112,5.4 +6339,negative,@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights.,125,2.4 +6340,positive,"@JetBlue yes, with about 20 minutes to spare. FYI - your employees are amazing. Keep up the good work!",84,7.1 +6341,negative,@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue,102,4.9 +6342,positive,@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!,70,11.4 +6343,negative,@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x,108,12.0 +6344,negative,@JetBlue flight 577 fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop,110,3.5999999999999996 +6345,positive,@JetBlue Thanks!,15,13.3 +6346,negative,@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?,98,4.1000000000000005 +6347,positive,@JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf,66,12.1 +6348,positive,@JetBlue where's my selfie?,24,12.5 +6349,negative,@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj,82,11.0 +6350,positive,@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO,74,12.2 +6351,positive,@JetBlue haha thanks Jetblue👌☺️,28,3.5999999999999996 +6352,positive,I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae,89,6.7 +6353,negative,@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.,106,3.8 +6354,positive,@JetBlue Thank you so much! I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!,84,6.0 +6355,negative,@JetBlue is it your standard protocol to call security onto a plane for a crying baby?,71,2.8000000000000003 +6356,negative,@JetBlue Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today.,95,4.2 +6357,negative,@JetBlue Found someone to ask. No answers. Landed almost 40 minutes ago.,61,6.6000000000000005 +6358,positive,"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI",86,11.600000000000001 +6359,negative,@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.,58,6.9 +6360,positive,@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm,112,0.8999999999999999 +6361,negative,@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly,118,4.2 +6362,positive,@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!,57,8.799999999999999 +6363,negative,"@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good.",84,6.0 +6364,negative,"@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever",119,1.7000000000000002 +6365,positive,@JetBlue #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏,65,3.1 +6366,negative,"@JetBlue If it was simply a minor mechanical, why would they say that?",58,5.2 +6367,negative,@JetBlue can you tweet #closepwcs to get the word out?😢,46,6.5 +6368,negative,"@JetBlue My mother had overheard a personnel ask the attendant if ""the passengers really knew what was going on"" and the attendant said no.",116,3.4000000000000004 +6369,positive,"@JetBlue btw, her name was Samantha and she won over everyone on the flight",62,3.2 +6370,negative,@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time.,116,6.9 +6371,positive,@JetBlue I will! Thank you!,23,13.0 +6372,negative,@JetBlue it says it is now 9:58 you owe me,33,6.1 +6373,negative,@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied,105,1.9 +6374,positive,@JetBlue u cool,13,7.7 +6375,positive,@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :),116,5.2 +6376,positive,"@JetBlue The 13th Annual Martha's Vineyard African American Film Festival August 10-15, 2015 Our attendees deserve a great flight to MV??",117,5.1 +6377,negative,@JetBlue They told us 10 minutes almost 40 minutes ago.,46,4.3 +6378,negative,"@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay.",87,9.2 +6379,negative,@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj,103,8.7 +6380,positive,@JetBlue @T5Sparrow Love it. They're cute,36,11.1 +6381,negative,"@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!",66,4.5 +6382,negative,@Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse,66,4.5 +6383,positive,@JetBlue the best airline in the world,32,3.1 +6384,positive,@JetBlue I would go anywhere JetBlue goes.,36,5.6000000000000005 +6385,positive,@JetBlue wow you guys answer people wow you care I love jet blue,52,1.9 +6386,positive,@JetBlue thanks. I appreciate your prompt response.,45,6.7 +6387,negative,"@JetBlue I put it my ""to"" and ""from"" airports, click update and it tells me to put in my ""to"" and ""from"" airports.",92,12.0 +6388,negative,"@JetBlue Why doesn't your ""Best Fare Finder"" work?",43,11.600000000000001 +6389,positive,@JetBlue good luck. Thanks.,24,12.5 +6390,positive,"It really is nice, though. The snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue",109,5.5 +6391,negative,@JetBlue third JetBlue flight in less than a week. All Late Flight not for weather. Reliability going downhill.,94,4.3 +6392,negative,@JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM,59,16.900000000000002 +6393,negative,@JetBlue why is the buffalo flight so Late Flight?,42,4.8 +6394,negative,@JetBlue u suck Big Donkey Balls!,28,7.1 +6395,positive,"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)",77,7.8 +6396,negative,@jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet?,66,6.1 +6397,negative,@JetBlue I don't think I'll be testing those waters out on my own dime again.,63,6.3 +6398,negative,@JetBlue C'mon now. My flight's delayed annnnnd you can't give me a pick?!? I'm about to tweet at @united or @Delta .......,102,17.599999999999998 +6399,negative,@JetBlue Flight is 100% full.,25,12.0 +6400,negative,@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated,109,7.3 +6401,negative,@JetBlue Headphone jack not working on my flight.,42,4.8 +6402,negative,@JetBlue Tried...considerable confusion...no announcement...no sign updates,70,14.299999999999999 +6403,negative,@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS? Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.,116,8.6 +6404,negative,@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM,117,9.4 +6405,negative,@JetBlue They did not have any & asked if I wanted tea. How do you have tea&not coffee? I'm a gold on United & coffee I nvr think 2x about,121,8.3 +6406,negative,@JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!,93,7.5 +6407,positive,@JetBlue I'll pass along the advice. You guys rock!!,44,11.4 +6408,negative,@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue,110,3.5999999999999996 +6409,negative,@JetBlue the big board says we aren't leaving until after 8:30 😩,53,5.7 +6410,negative,@JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option,102,1.0 +6411,negative,"@JetBlue, my dads vacation to SXM got delayed a day because of @AmericanAir shoddy service. Earliest FLL > SXM flight? trying to hep him out",119,5.8999999999999995 +6412,negative,@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.,103,3.9 +6413,positive,"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline",75,6.7 +6414,negative,@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!,105,4.8 +6415,positive,@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.,49,10.2 +6416,negative,@JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN,114,9.6 +6417,negative,"@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk",115,7.000000000000001 +6418,positive,@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.,76,5.3 +6419,negative,@JetBlue I am heading to JFK now just on principle alone to deal w my lost & damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail,116,7.8 +6420,negative,@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim,112,1.7999999999999998 +6421,positive,"@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !",98,3.1 +6422,negative,@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR,114,7.9 +6423,positive,"@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.",99,4.0 +6424,negative,@JetBlue glad u happy I have my bag but as a traveler I entrusted u w/ my property & u return it damaged & that's the best answer u have?,116,6.9 +6425,negative,@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain,97,5.2 +6426,positive,@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward,72,8.3 +6427,positive,".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future",121,7.3999999999999995 +6428,negative,@JetBlue PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note.,76,7.9 +6429,positive,@JetBlue What a great idea! #cometoAustin,36,8.3 +6430,positive,@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.🌴,114,4.3999999999999995 +6431,positive,@JetBlue just DMed. thanks so much for addressing this so quickly.,56,5.4 +6432,positive,@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! 💙,68,4.3999999999999995 +6433,negative,@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!,96,3.1 +6434,negative,@JetBlue only w/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason.,101,6.9 +6435,negative,@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before,93,2.1999999999999997 +6436,negative,@JetBlue can't change it. True blue points and I can't get to a phone,56,7.1 +6437,positive,@JetBlue Aw okay thanks,20,5.0 +6438,positive,@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!,49,10.2 +6439,negative,@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury,98,6.1 +6440,positive,@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.,96,6.2 +6441,negative,@JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?,81,6.2 +6442,positive,@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.,122,7.3999999999999995 +6443,negative,"@JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever",113,6.2 +6444,positive,"@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome.",66,6.1 +6445,positive,@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍,114,4.3999999999999995 +6446,negative,@JetBlue lots of people scratching heads and looking at screens ignoring passengers,72,1.4000000000000001 +6447,negative,@JetBlue what's going on with 1171 LGA-FLL..poor to no communication from gate agents??,75,9.3 +6448,negative,"@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!",101,7.9 +6449,negative,"@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)",116,6.9 +6450,negative,"@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3)",129,8.5 +6451,negative,@JetBlue Oh no! I thought it did. :(,29,17.2 +6452,positive,@JetBlue thanks. Line moved quick. Already done.,42,9.5 +6453,negative,@JetBlue nope. None to be found,26,7.7 +6454,negative,@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.,76,3.9 +6455,negative,"@JetBlue I may not make my connection and need to find out my options, yet no one is here.",72,4.2 +6456,positive,@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!,79,8.9 +6457,negative,@JetBlue extra-speed line closed in Tampa. What gives?,47,8.5 +6458,positive,@JetBlue thank you :-),19,21.099999999999998 +6459,positive,@JetBlue thanks!,15,13.3 +6460,positive,"@JetBlue also. Emergency exit seats. 6'2"" and that's a huge win.",54,13.0 +6461,positive,"@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing.",117,5.1 +6462,negative,@JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me,100,1.0 +6463,positive,"@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. 👍",103,5.800000000000001 +6464,negative,@JetBlue you respond to my friend @LisaPal but you can't respond directly to me,66,4.5 +6465,positive,@JetBlue The Magic eight ball has never steered me wrong :),49,6.1 +6466,negative,@JetBlue you wanna help out? How about you reimburse the money you cause my band to lose.,73,4.1000000000000005 +6467,negative,@JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason.,114,2.6 +6468,negative,@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers.,117,3.4000000000000004 +6469,negative,@JetBlue loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful,120,5.800000000000001 +6470,positive,@JetBlue Will do. Thanks!,22,13.600000000000001 +6471,positive,"@JetBlue marks 15th year with new ""Bluemanity"" plane design - Sun Sentinel http://t.co/SjVEelween",85,10.6 +6472,negative,@JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on.,78,5.1 +6473,negative,@JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy,112,4.5 +6474,positive,@JetBlue you're welcome 👍👍👍 http://t.co/67k4N9eQ6E,46,15.2 +6475,positive,@JetBlue is the greatest airline ever 💕✈️💺 #TrueBluePoints #jetbluemember,65,4.6 +6476,positive,@JetBlue 's free wifi on board is the best thing that's happened since sliced bread,69,4.3 +6477,negative,@JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.,99,10.100000000000001 +6478,negative,@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.,93,4.3 +6479,positive,@JetBlue Beatriz and Susan. Gate 4 MCO.,33,9.1 +6480,positive,.@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!,120,5.0 +6481,negative,@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza,116,1.7000000000000002 +6482,negative,@JetBlue Third flight in a row for my wife with her TV not working...,56,7.1 +6483,positive,@JetBlue its a wonderful thing!,27,7.3999999999999995 +6484,negative,@JetBlue what is a personal email that I can contact? I have a complaint that you should know about,81,2.5 +6485,negative,@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO,48,6.2 +6486,positive,@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :),116,4.3 +6487,positive,@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP,84,15.5 +6488,positive,@JetBlue @Cayman_Islands I know that bar :) Wish I was there now!,54,11.1 +6489,positive,@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!,94,3.2 +6490,positive,@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional,93,5.4 +6491,positive,@JetBlue loving the free #wifi and #legroom ✈️ #SeattleBound,52,7.7 +6492,negative,"@JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?",123,4.9 +6493,negative,@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue 😔😓😤,114,4.3999999999999995 +6494,negative,"It's on me, @JetBlue! That's not what you said last night, though... :(",59,18.6 +6495,negative,@JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky,85,8.200000000000001 +6496,positive,@JetBlue anything for you. #flyfi http://t.co/8jceDiKY9U,51,15.7 +6497,negative,@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.,102,5.8999999999999995 +6498,positive,@JetBlue thanks,14,7.1 +6499,negative,"@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone.",109,4.6 +6500,negative,@JetBlue and the 20min line I stood in to drop my bag off?,46,4.3 +6501,positive,@JetBlue credit to you for replying. I’ll look forward to hopefully one of those 103 on my flight home tonight :),93,4.3 +6502,positive,"@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue",78,7.7 +6503,negative,"@JetBlue got txt 40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight.",118,7.6 +6504,negative,@JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight.,116,2.6 +6505,positive,@JetBlue you're killing me now. :-) You got me! #smitten #trueblue,56,16.1 +6506,negative,@JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.,105,3.8 +6507,positive,.@JetBlue 4 min response time. I'm impressed! I'm in. It's official. :-) #trueblue JetBlue gets social.,88,15.9 +6508,positive,@JetBlue thanks for listening. Doesn't mean I don't appreciate you!,58,8.6 +6509,negative,@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue,85,8.200000000000001 +6510,positive,@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.,79,3.8 +6511,positive,Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!,61,4.9 +6512,negative,"@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home.",112,7.1 +6513,negative,@JetBlue waited for 15 min then got disconnect,39,2.6 +6514,positive,@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!,106,3.8 +6515,negative,@JetBlue is I can't make changes on the website am I still charged 25 dollars for using phone,76,2.6 +6516,positive,"@JetBlue planning on it! Btw, excellent service and crew from DCA through SJU into SXM!!!!!",77,10.4 +6517,positive,"@JetBlue why yes, yes it does!!!! Great trip down!! Thanks for the lift!!!!",63,19.0 +6518,positive,@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings,59,6.800000000000001 +6519,negative,@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess,87,2.3 +6520,negative,"@JetBlue just a heads up, this page no longer exists http://t.co/NsJWVTTjGo",65,10.8 +6521,negative,@JetBlue @philpete wonder if that's the pilot tweeting you back? Is it legal to tweet and fly? What if the plane in front stops suddenly?,113,5.3 +6522,positive,"@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks",70,4.3 +6523,negative,@JetBlue they say they have no update. I don't work I don't get paid. Jet blue has my money but no flight. Argh!,90,7.8 +6524,negative,@JetBlue no news here at the gate. What are my options?,45,6.7 +6525,positive,@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!,56,14.299999999999999 +6526,negative,@JetBlue well I'm glad I got up at 5 am so I can sit in an airport. No place else I'd rather be (not),78,7.7 +6527,negative,@JetBlue no ... I am guessing I have to call someone,42,9.5 +6528,negative,@JetBlue why 730 and not 645 as scheduled?,35,5.7 +6529,negative,@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?,83,8.4 +6530,negative,@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood,80,3.6999999999999997 +6531,positive,@JetBlue its always a pleasure ☺️,28,3.5999999999999996 +6532,positive,@JetBlue this is lovely!,21,9.5 +6533,positive,@JetBlue Finally taking off! LAS-FLL-SJU #letsgo,43,11.600000000000001 +6534,negative,"@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed.",118,5.1 +6535,negative,@JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable..,88,3.4000000000000004 +6536,negative,@JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things.,96,3.1 +6537,negative,@JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight.,100,2.0 +6538,negative,@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it,115,0.8999999999999999 +6539,negative,"@JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation",127,3.1 +6540,positive,"@JetBlue great trip today! Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB",91,9.9 +6541,positive,@JetBlue awe you guys are great can't wait to travel with you again soon!!!,62,8.1 +6542,positive,@JetBlue yes! Announced we will take off. You're on it! Thank you!,55,10.9 +6543,positive,"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!",106,8.5 +6544,positive,@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.,115,5.2 +6545,positive,"@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI",121,12.4 +6546,negative,"@JetBlue She claimed that she did, but I was not happy with the way I was treated.",66,4.5 +6547,negative,"@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue",119,5.0 +6548,negative,"@JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk",108,3.6999999999999997 +6549,negative,"@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting.",106,6.6000000000000005 +6550,positive,@JetBlue thank you for help and quick response,39,2.6 +6551,negative,@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service,114,1.7999999999999998 +6552,positive,"@JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!",128,10.9 +6553,negative,@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail,75,8.0 +6554,positive,@Jetblue first airline to use #applepay in flight #airlines,51,5.8999999999999995 +6555,negative,@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation & I couldn't get my boarding pass,114,5.3 +6556,positive,@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience,94,5.3 +6557,negative,"@JetBlue honestly I’m glad you didn’t Cancelled Flight the flight, just that I’ll be driving home at 3-4 am now. :/",95,6.3 +6558,negative,@JetBlue bag just delivered and items have been stolen. At first look - my Kate spade bag and bottle of spiced rum! Wtf!!,99,6.1 +6559,negative,"@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song ""I'm Blue"" while flying on JetBlue.",123,5.7 +6560,positive,@JetBlue @Leopolds_IC No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!,94,7.3999999999999995 +6561,negative,"@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb",123,14.6 +6562,positive,@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :),62,9.700000000000001 +6563,positive,@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine,116,7.8 +6564,positive,@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!,115,4.3 +6565,negative,@JetBlue bag is supposedly here in Boston,35,2.9000000000000004 +6566,negative,@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights,112,4.5 +6567,negative,@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy,66,3.0 +6568,negative,@JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided!,78,3.8 +6569,negative,@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp.,113,4.3999999999999995 +6570,negative,@JetBlue right now completely pissed off,35,2.9000000000000004 +6571,negative,"@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat",85,3.5000000000000004 +6572,negative,@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.,110,3.5999999999999996 +6573,negative,@JetBlue dispatcher keeps yelling and hung up on me!,44,4.5 +6574,negative,@JetBlue now when I call it's still at the warehouse and might be going out tonight,68,2.9000000000000004 +6575,negative,@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8,89,2.1999999999999997 +6576,negative,@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold,77,5.2 +6577,negative,“@JetBlue: @Analystdoc Unfortunately that's not an available option with our current system. Sorry guys. That's a certain #fail Fix it plz.,119,7.6 +6578,negative,"@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number.",131,3.8 +6579,negative,"@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?",121,5.0 +6580,negative,"@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :(",113,5.3 +6581,positive,@JetBlue is definitely my new favorite airline.,41,4.9 +6582,positive,@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.,90,4.3999999999999995 +6583,negative,@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!,93,4.3 +6584,negative,"@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats",117,3.4000000000000004 +6585,positive,@JetBlue Thank you for your excellent customer service - resolved issue quickly.,69,4.3 +6586,negative,"@JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves.",106,3.8 +6587,negative,@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.,111,5.4 +6588,negative,"@JetBlue well, now saying our flight is going to be Cancelled Flighted & that by not changing earlier, we missed our chance to get out tomorrow. 1/2",126,5.6000000000000005 +6589,negative,@JetBlue tell your employees that!,30,6.7 +6590,negative,"@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail",115,13.0 +6591,negative,@JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm,90,5.6000000000000005 +6592,negative,@JetBlue where exactly can I leave a note,34,2.9000000000000004 +6593,negative,"@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold....",115,10.4 +6594,negative,@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back,125,4.8 +6595,positive,@JetBlue That's great! Thank you.,29,13.8 +6596,negative,@JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official,114,4.3999999999999995 +6597,negative,@JetBlue ticket issued whilst delivering your customers.,50,4.0 +6598,negative,"@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security",113,1.7999999999999998 +6599,negative,Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service.,82,4.9 +6600,positive,@JetBlue I agree!!! If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks,112,6.2 +6601,negative,@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?,82,6.1 +6602,negative,@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.,65,4.6 +6603,negative,"@JetBlue so I'm penalized for packing lightly, having 1 bag and paying extra for a seat?",73,5.5 +6604,negative,"@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75",115,3.5000000000000004 +6605,negative,@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue,99,7.1 +6606,negative,@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?,76,5.3 +6607,negative,@JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional.,106,4.7 +6608,negative,@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(,104,4.8 +6609,positive,"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk",122,11.5 +6610,positive,@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.,102,5.8999999999999995 +6611,negative,@JetBlue just lost my business Enjoy your profits,42,2.4 +6612,negative,@JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE,116,3.4000000000000004 +6613,positive,@JetBlue will call. Thank you!,26,11.5 +6614,negative,"@JetBlue yes, today. Flight is full now. They said no to me at gate :(",56,10.7 +6615,positive,@JetBlue Still love you guys. But get me to Vegas already! ☀️🌴✈️🍸🎲,55,5.5 +6616,positive,@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl,111,1.7999999999999998 +6617,negative,@JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue,71,7.000000000000001 +6618,negative,@JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue,108,4.6 +6619,positive,@JetBlue tried again. Lovely customer service. Thank you!,50,8.0 +6620,positive,@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider,93,3.2 +6621,positive,@JetBlue @ProfessorpaUL15 Always happy to help!,42,7.1 +6622,positive,"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load.",111,4.5 +6623,negative,"@JetBlue we are delayed, until he arrives",35,5.7 +6624,negative,@JetBlue @EllaHenderson the highlight of being delayed #freeconcert,60,5.0 +6625,negative,@JetBlue whose performing at T5,27,3.6999999999999997 +6626,negative,"@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed.",116,8.6 +6627,positive,@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ,97,13.4 +6628,negative,@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.,110,5.5 +6629,negative,"@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks.",84,8.3 +6630,negative,@JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim & can't. I need 2 get home. Upgrade 2 @HP printers MFPs,114,7.000000000000001 +6631,positive,@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.,94,11.700000000000001 +6632,positive,@JetBlue this makes me happy. I hope these aren't empty promises.,55,7.3 +6633,negative,@JetBlue dropped 3x in past hour,27,3.6999999999999997 +6634,negative,@JetBlue Ive called you 3 x & waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! #help,113,6.2 +6635,positive,@JetBlue we don't need anybody else!,31,9.700000000000001 +6636,negative,@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.,105,3.8 +6637,negative,"@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage.",115,8.7 +6638,negative,"@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on",79,2.5 +6639,positive,@JetBlue thanks!,15,13.3 +6640,positive,First base already? I like your style @JetBlue,39,5.1 +6641,negative,"@JetBlue Hold for 15 min, a couple of rings, then ""mailbox has not been set up yet."" Customer service forwarding to their cell phones? C'mon",116,6.9 +6642,positive,@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!,77,7.8 +6643,negative,"@JetBlue +But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service.",107,6.5 +6644,positive,@JetBlue thanks!,15,13.3 +6645,positive,@JetBlue thanks for the upgrade😉!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL,73,13.700000000000001 +6646,positive,@JetBlue @CinziannaP thank you! I like the quick response on Twitter!,59,6.800000000000001 +6647,positive,@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting,75,5.3 +6648,negative,"@JetBlue +Apparently not.",23,8.7 +6649,negative,@JetBlue why are we delayed :( flight 1601,35,8.6 +6650,negative,"@JetBlue continue button generated a trip to ""plan your trip page"" +regardless of how far along I was in Flight Booking Problems process +hint: the end of it",130,3.1 +6651,positive,@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline,118,5.8999999999999995 +6652,positive,@JetBlue thank you. Just sent msg.,29,10.299999999999999 +6653,positive,@JetBlue great smooth flight too! 👏👍,31,6.5 +6654,positive,@JetBlue I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh,85,8.200000000000001 +6655,negative,@JetBlue remember - I'm very doubtful and not very hopeful :(,51,9.8 +6656,positive,@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.,70,5.7 +6657,negative,@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta,63,7.9 +6658,positive,@JetBlue Great thanks,19,5.3 +6659,negative,@JetBlue @KyleJudah be responsible for replacing it,45,4.3999999999999995 +6660,negative,@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should,117,4.3 +6661,negative,@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a,112,1.7999999999999998 +6662,negative,@JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!,86,3.5000000000000004 +6663,negative,@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.,117,4.3 +6664,positive,@JetBlue I will. I love flying with you all. Great service.,49,8.200000000000001 +6665,positive,"@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby",117,8.5 +6666,negative,"@JetBlue hard to tell, but was told wifi only worked for one side of the plane.",64,4.7 +6667,negative,@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_,105,5.7 +6668,positive,@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_,116,6.0 +6669,negative,"@JetBlue, I normally ❤️ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly",117,6.0 +6670,negative,@JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was,112,5.4 +6671,positive,@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!,117,4.3 +6672,negative,@JetBlue 117 days maybe.,21,9.5 +6673,positive,@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat,73,9.6 +6674,positive,"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat",98,9.2 +6675,positive,"@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat",80,11.3 +6676,positive,@JetBlue @roxydigital HAHA. you didn’t disappoint. Well done. #JVMChat,62,9.700000000000001 +6677,positive,@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!,83,4.8 +6678,negative,@JetBlue figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers,70,4.3 +6679,negative,"@JetBlue glitches on website re: Flight Booking Problems travel & checking in. Nothing between ur site & the airport was communicated, it was a nightmare.",138,6.5 +6680,positive,@JetBlue Thank you!,17,11.799999999999999 +6681,negative,@JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue,115,2.6 +6682,positive,@JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love!,85,2.4 +6683,negative,"@JetBlue Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol",128,3.9 +6684,positive,"@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what",118,5.1 +6685,positive,@JetBlue thanks!! Great service in #T5 already! #lovejetBlue,53,11.3 +6686,positive,@JetBlue I did...#FlyFi worked well and was free aboard this flight,57,8.799999999999999 +6687,negative,@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection,110,3.5999999999999996 +6688,negative,@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500,125,4.0 +6689,positive,@JetBlue Seems very likely.,24,8.3 +6690,negative,@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting,112,1.7999999999999998 +6691,negative,@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.,81,6.2 +6692,negative,@JetBlue should i continue?,24,8.3 +6693,negative,@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.,106,2.8000000000000003 +6694,negative,@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect,116,0.8999999999999999 +6695,positive,@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline 😞,77,3.9 +6696,positive,"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️",83,6.0 +6697,positive,@JetBlue @EllaHenderson omg! Wish I had a flight today! Haha there's always next time! Have fun at #LFT5,87,8.0 +6698,negative,@JetBlue my request has nothing to do with rescheduling. But customer service has such a bad attitude today. #badservice,102,3.9 +6699,negative,@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether,93,3.2 +6700,negative,@JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people,82,4.9 +6701,positive,@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?,78,9.0 +6702,positive,@JetBlue Thank you!,17,11.799999999999999 +6703,negative,@JetBlue Is today's JetBlue Flight 918 (NYC->BOS) delayed? My app says on time and the website says it's not...,96,12.5 +6704,positive,@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx,90,7.8 +6705,negative,@JetBlue please provide me your direct email for me to explain.,53,3.8 +6706,negative,@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.,121,1.7000000000000002 +6707,negative,@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer,112,1.7999999999999998 +6708,positive,@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.,83,4.8 +6709,positive,@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :),110,8.200000000000001 +6710,negative,@JetBlue is REALLY getting on my nerves !! 😡😡 #nothappy,46,8.7 +6711,negative,@USAirways is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then.,101,4.0 +6712,negative,@USAirways and when will one of these agents be available to speak?,56,3.5999999999999996 +6713,negative,@USAirways just hung up on me again. Another waste of an hour of my time. How am I supposed to book a one way award flight? #badwebsite,109,4.6 +6714,negative,@USAirways you're killing me from the inside,38,5.3 +6715,negative,@USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents.,117,5.1 +6716,positive,@USAirways we were moved to a delta direct. Thank you for the accommodations!,65,4.6 +6717,negative,@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail,114,3.5000000000000004 +6718,negative,@USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair,122,5.7 +6719,negative,@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.,116,6.9 +6720,negative,@USAirways I finally got through on the phone after a 2 hour wait time.,58,3.4000000000000004 +6721,negative,@USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund,117,9.4 +6722,negative,@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.,98,5.1 +6723,negative,@USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer,117,1.7000000000000002 +6724,positive,@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy,117,5.1 +6725,negative,@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised.,122,2.5 +6726,negative,@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.,98,5.1 +6727,negative,@USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason.,103,5.800000000000001 +6728,negative,@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊,73,2.7 +6729,negative,@USAirways I have two tight connections in #Charlotte and #Frankfurt,59,5.1 +6730,negative,"@USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr!",116,4.3 +6731,positive,@USAirways thank you! I will be calling you! #CheapOairChat,51,7.8 +6732,negative,"@USAirways ur ""response"" was: my ""inconvenience was of no matter."" U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair",116,8.6 +6733,positive,"@USAirways getting sorted, thanks",30,6.7 +6734,negative,@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.,85,3.5000000000000004 +6735,negative,@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days.,94,3.2 +6736,positive,@USAirways thank you!!,20,15.0 +6737,negative,@USAirways Why can't I check in online for a flight tomorrow am?,53,5.7 +6738,negative,@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!,106,4.7 +6739,negative,"@USAirways after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough.",101,5.8999999999999995 +6740,negative,"@USAirways: u didn't bother following up, we booked with @Delta. @Delta understands cust srv: provided lunch 4 delays & upgraded seats!",119,9.2 +6741,negative,@USAirways There is an error w/ my preferred status & I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info?,119,7.6 +6742,negative,@USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround,106,5.7 +6743,negative,@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that,116,3.4000000000000004 +6744,negative,@USAirways @AshleyKAtherton Over an hour on hold so far,47,4.3 +6745,negative,"@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy",117,12.0 +6746,negative,@USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka,107,8.4 +6747,negative,@USAirways 59 minutes now. Nice customer service you got going on.,56,5.4 +6748,negative,@USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again.,79,6.3 +6749,negative,@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.,109,3.6999999999999997 +6750,negative,@USAirways how can a person go from number one on a standby list to number twelve in three hours? Should I be super platinum diamond status,114,1.7999999999999998 +6751,negative,"@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you.",120,5.800000000000001 +6752,positive,@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam,110,3.5999999999999996 +6753,negative,.@USAirways It was this saturday during all the snow in the DC area. Excited the flight was not Cancelled Flightled but sad he went missing.,116,3.4000000000000004 +6754,negative,"@USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher.",116,7.8 +6755,negative,"@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail",116,2.6 +6756,negative,@USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found.,109,5.5 +6757,negative,@USAirways I don't want your sympathy I want someone to make an effort to find my bag,69,2.9000000000000004 +6758,negative,"@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have ""planned better.""",118,4.2 +6759,negative,@USAirways - 800# referred me back to baggage services but I left the airport. I was on seat 17A,78,5.1 +6760,positive,@USAirways thank you very much.,27,7.3999999999999995 +6761,negative,@USAirways - First impressions are hard to reverse. A horrible first experience with you. Will never fly with you again!!!,103,6.800000000000001 +6762,negative,"@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight.",124,5.6000000000000005 +6763,negative,"@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United",92,5.4 +6764,negative,@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!,109,5.5 +6765,negative,.@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home.,87,3.4000000000000004 +6766,negative,@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped,97,1.0 +6767,positive,@USAirways thanks !!!,19,21.099999999999998 +6768,negative,"@USAirways 167 minutes? ""Im not trained in that"". Cmon. Can't you do better than that?",72,11.1 +6769,negative,@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on,89,2.1999999999999997 +6770,negative,@USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks,107,4.7 +6771,negative,@USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them??,101,5.0 +6772,negative,@USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it,92,2.1999999999999997 +6773,negative,@usairways Ok thank you…I call from Spain to US for seating assistance!,60,3.3000000000000003 +6774,negative,@USAirways 2day: no coffee & 1 working toilet. Then I read domestic airlines whining re: foreign competition. Coincidence? No #openskies,121,7.3999999999999995 +6775,negative,"@USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate.",122,4.1000000000000005 +6776,negative,"@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP",105,4.8 +6777,positive,@USAirways I made it- thx.,22,13.600000000000001 +6778,negative,@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta?,81,13.600000000000001 +6779,negative,@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me,81,3.6999999999999997 +6780,negative,@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.,81,4.9 +6781,negative,@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002,116,3.4000000000000004 +6782,negative,@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt,115,2.6 +6783,positive,@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing,109,3.6999999999999997 +6784,negative,@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery! Shame on me this time!,106,3.8 +6785,negative,@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive,113,2.7 +6786,positive,@USAirways haha no worries you guys are the best! +1 for spelling my name correctly,69,4.3 +6787,negative,@USAirways like they will call me? I'v been trying since yesterday and no one is answering...,78,7.7 +6788,negative,"@USAirways your CSR in PHL suck. Flt 3883 gets cx'd, i get rebooked to the next day? On standby for 4011. Not hopeful.",96,7.3 +6789,negative,@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice,69,7.199999999999999 +6790,negative,@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!,111,4.5 +6791,negative,@USAirways hey!! Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS,84,3.5999999999999996 +6792,negative,@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.,101,3.0 +6793,negative,"@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your ""go to"" maneuver?",109,6.4 +6794,positive,@USAirways see you on board tomorrow,31,3.2 +6795,negative,"@USAirways Been on hold for 40 minutes, calling because my flight is delayed. This type of service in not acceptable.",98,4.1000000000000005 +6796,negative,@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full,113,1.7999999999999998 +6797,negative,@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.,110,14.499999999999998 +6798,negative,@USAirways i understand that but i should still be able to view my reservation online....,75,6.7 +6799,negative,@USAirways another fiasco at National. Forever from jet to gate on 8:05am flight from RDU,75,4.0 +6800,negative,"@USAirways - Good to know that your phone customer service is still impaired due to ""bad weather"" that was over a week ago #jetblueanyone?",115,5.2 +6801,negative,"@USAirways OK we are on DAY 11 trying to book a flight for 4. Ur system STILL says ""due to weather….call back Late Flightr"" #outofbusiness ?",115,6.1 +6802,negative,@USAirways Thanks again for ruiningmy vacation. You all are the best for this. Could not have done it without you.,95,4.2 +6803,negative,@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!,103,4.9 +6804,negative,@USAirways Your policy needs a serious revision for babies. Fortunately I have choices and choose @Southwest from here on out.,107,3.6999999999999997 +6805,negative,@USAirways still ignoring my question. #USAirways consistently providing poor customer service.,85,4.7 +6806,negative,@USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek,114,8.799999999999999 +6807,negative,@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem,92,3.3000000000000003 +6808,negative,@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???,109,8.3 +6809,negative,@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst,119,5.0 +6810,negative,@USAirways been trying for weeks no use,33,3.0 +6811,negative,@USAirways should give me free baggage for this mess,44,2.3 +6812,negative,"@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE.",119,5.8999999999999995 +6813,negative,@USAirways I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets,113,2.7 +6814,negative,@USAirways seriously??? did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?,107,6.5 +6815,positive,"@USAirways Waiting on my flight right now, thanks!!",44,9.1 +6816,positive,@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.,85,8.200000000000001 +6817,negative,@USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!,113,5.3 +6818,negative,@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.,108,4.6 +6819,negative,@USAirways can you DM please in regards to update on lost bag please.,57,3.5000000000000004 +6820,negative,@USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2/23. Horrible attitudes toward helping customers.,117,3.4000000000000004 +6821,negative,@USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.,75,8.0 +6822,positive,@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!,97,7.199999999999999 +6823,negative,@USAirways why aren't you updating flight status/delays?,50,8.0 +6824,negative,@USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out,116,2.6 +6825,negative,"@USAirways nope, they just announced we're headed back to the gate.",57,7.000000000000001 +6826,negative,@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu,71,11.3 +6827,negative,@USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job & family this is crazy,112,6.2 +6828,negative,@USAirways 5203 and we're just sitting 20 feet from an open gate,53,3.8 +6829,negative,@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online,112,2.7 +6830,negative,@USAirways what's wrong with the plane? Flt 581,40,7.5 +6831,negative,"@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. 👍",122,4.9 +6832,negative,@USAirways @AmericanAir Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am,116,9.5 +6833,negative,@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head,114,5.3 +6834,negative,"@USAirways asked her why needed to take yellow tag off. She said, ""because I told you to!"" Expect a personal apology from her- unacceptable!",117,6.800000000000001 +6835,negative,"@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question",114,6.1 +6836,negative,@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me,115,5.2 +6837,negative,@USAirways I've been on hold for 41min. Just trying to change my reservation.,65,6.2 +6838,negative,@USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail,67,6.0 +6839,negative,@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service,102,2.9000000000000004 +6840,negative,@USAirways nope not yet...,23,17.4 +6841,negative,@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.,103,2.9000000000000004 +6842,negative,"@usairways My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic",121,5.0 +6843,negative,@usairways Thank you for allowing me to spend more money on vacation by buying things I already bought.,86,2.3 +6844,negative,@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you.,79,5.1 +6845,negative,@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.,103,5.800000000000001 +6846,negative,@USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible & not trying to take all my $.,117,7.7 +6847,positive,@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!,117,5.1 +6848,negative,@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.,94,3.2 +6849,negative,@USAirways it doesn't take 6 days to respond to an already open case!,57,5.3 +6850,positive,"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job.",77,6.5 +6851,negative,@USAirways are people going to answer our calls?,41,4.9 +6852,negative,@USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail,93,5.4 +6853,negative,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail,67,9.0 +6854,positive,@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out,97,1.0 +6855,negative,@USAirways is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed #usairwaysfail,117,4.3 +6856,negative,@USAirways yes but again valuable time has been lost,44,2.3 +6857,negative,@USAirways I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me.,111,7.199999999999999 +6858,negative,@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.,101,5.8999999999999995 +6859,negative,@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH,98,1.0 +6860,negative,@USAirways can't get back lost time,30,6.7 +6861,negative,@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces. Ur fired,100,6.0 +6862,negative,@USAirways - thanks however I feel like the system has failed me -- what is the solution?,73,6.800000000000001 +6863,negative,@USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14,104,7.7 +6864,positive,@USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it!,113,8.0 +6865,negative,"@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1",112,3.5999999999999996 +6866,negative,@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?,112,5.4 +6867,negative,"@USAirways Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death.",110,2.7 +6868,negative,"@USAirways A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period. I submitted a doctor's note.",109,4.6 +6869,negative,@USAirways I've never been treated this badly,39,5.1 +6870,negative,@USAirways I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems.,108,5.6000000000000005 +6871,negative,@USAirways Three months and my miles haven't been credited. No one is going to read the email I sent.,83,4.8 +6872,negative,@USAirways My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles,110,4.5 +6873,negative,@USAirways No one picks up the phone all day/ no opportunity to leave a voicemail,67,3.0 +6874,negative,"@USAirways Instead, the miles are credited to an account that i did not open +-- My request to merge the accounts is denied",101,4.0 +6875,negative,@USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here.,93,4.3 +6876,negative,"@USAirways I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles",110,4.5 +6877,negative,@USAirways you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card,97,2.1 +6878,negative,"@USAirways - I had 20,748 miles in my account and was informed I'd forfeit them bc of 33 months of inactivity - I",91,5.5 +6879,negative,@usairways - It's all automated and no one cares to understand the problem I'm having,71,5.6000000000000005 +6880,negative,@USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4),115,7.000000000000001 +6881,negative,"@USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo",109,8.3 +6882,negative,"@USAirways charged my card 11 times for one airline ticket, now card is on security hold",73,2.7 +6883,negative,@USAirways not yet. But we will see shortly.,37,8.1 +6884,negative,@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.,104,4.8 +6885,negative,@USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel,65,3.1 +6886,negative,"@USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help.",87,5.7 +6887,negative,@USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else.,112,5.4 +6888,negative,@USAirways done it! Process initiated Saturday morning. Can't get info with website issues & inadequate phone coverage. How 2 get update??,122,7.3999999999999995 +6889,negative,@USAirways yay for glitchy tracking system! My bags made it to my destination and not Laguardia like the app said!,95,3.2 +6890,negative,@USAirways really??? NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses,109,9.2 +6891,negative,"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens.",100,4.0 +6892,positive,"BY THE GRACE OF GOD, I MADE IT! “@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.”",101,11.899999999999999 +6893,negative,@USAirways Everyone is sorry. Don't have what I need for meeting tomorrow. 140 charac. isn't nearly enough to highlight your shortcomings,117,5.1 +6894,negative,@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight.,119,5.0 +6895,negative,"@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer? #disappointed",92,4.3 +6896,negative,@USAirways terrible service,25,4.0 +6897,negative,"@USAirways Disgusted with your poor customer service. U wrongfully remove > 65,000 miles from my Dividend Miles and no live person,",114,5.3 +6898,negative,@USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues!,109,3.6999999999999997 +6899,negative,"@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account.",109,4.6 +6900,negative,@USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person.,116,3.4000000000000004 +6901,negative,"@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service. +#socialtantrum",118,4.2 +6902,negative,"@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/",110,8.200000000000001 +6903,negative,"@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?",106,6.6000000000000005 +6904,negative,@USAirways it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++,110,2.7 +6905,negative,"@usairways US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? What’s up?",84,9.5 +6906,negative,"@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone. Had to get supv.",111,6.3 +6907,negative,@USAirways you are the actual worst. You have zero respect for your passengers. I'm officially done flying with you.,98,5.1 +6908,negative,@USAirways has the worst customer service line. I've called them 8 times today and not once was I able to talk to a real human being.,108,3.6999999999999997 +6909,negative,@usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH,116,5.2 +6910,negative,@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.,88,2.3 +6911,negative,@USAirways ... I f@$%ing hate you.,29,27.6 +6912,negative,@USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund,93,1.0999999999999999 +6913,negative,"@USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL",121,10.7 +6914,negative,@USAirways no i use to skyscanner and travel agency and i called u . You said you should call travel agency but,90,2.1999999999999997 +6915,negative,"@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks.",108,4.6 +6916,negative,@USAirways well I thought they had hours ago but just found out that no I do not have a seat,73,1.4000000000000001 +6917,negative,"@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable.",115,7.000000000000001 +6918,negative,"@USAirways yes, but we were answered and put back on hold while they were to check on our request.. 50 mins Late Flightr nothing!",106,4.7 +6919,negative,@USAirways Not good. On hold for over an hour. http://t.co/wSgYckCIIO,60,13.3 +6920,positive,"@USAirways no worries, your flight attendant took care of it.",52,5.800000000000001 +6921,negative,@USAirways I've been on hold for over an hour. Not doing so well in the customer service department. #weak,88,5.7 +6922,negative,@USAirways - 53 minutes on hold for a reservation?,42,7.1 +6923,negative,@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :),118,5.1 +6924,negative,@USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown & I've fulfilled all reqs. Flight Booking Problems flights today,136,5.1 +6925,negative,@usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth,117,6.800000000000001 +6926,negative,@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.,120,5.800000000000001 +6927,negative,@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back,112,0.8999999999999999 +6928,negative,@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain it's no wonder you had to sell,116,5.2 +6929,negative,"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow.",118,5.1 +6930,negative,@USAirways did a pre schooler develop your app? The thing crashes every single time.,71,4.2 +6931,negative,@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo,116,4.3 +6932,negative,@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.,101,3.0 +6933,negative,@USAirways #FAILINGYOURCUSTOMER ONE BY ONE,38,5.3 +6934,negative,@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?,90,5.6000000000000005 +6935,negative,@USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow.,93,9.700000000000001 +6936,negative,"@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers",82,7.3 +6937,positive,@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?,79,3.8 +6938,negative,@USAirways #NoService good luck trying to reach a human! Twice sat on hold for over 50 mins... #neveragain,89,7.9 +6939,negative,@USAirways every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola.,101,5.0 +6940,negative,@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening,115,1.7000000000000002 +6941,positive,@USAirways good work by flight 1798 crew. #Chairman's recognition even in coach. Too many #missedupgrades Late Flightly. What's up with this?,121,7.3999999999999995 +6942,negative,@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never.,114,8.799999999999999 +6943,negative,@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best,115,5.2 +6944,negative,@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.,85,3.5000000000000004 +6945,negative,@USAirways It's very difficult to work with Baggage claims when they don't answer the phone,77,3.9 +6946,negative,@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help,116,1.7000000000000002 +6947,negative,@USAirways I have better Intel than she does! She said plane is due in at 630. Flightaware and your own app say 645,93,3.2 +6948,negative,"@USAirways not likely, flightaware says plane is still in Durango and hasn't departed.",74,5.4 +6949,negative,"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options.",118,6.800000000000001 +6950,negative,"@USAirways should, but didn’t.",27,11.1 +6951,negative,@USAirways i have been patient.. especially the first time. i will never fly with you again,76,5.3 +6952,negative,@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible,89,4.5 +6953,negative,@USAirways I just want to be heard and to discuss the many issues on my trip,61,1.6 +6954,negative,@USAirways what's up with flight 5545 no gate agent or plane at PHX B18? Nice customer service.,79,5.1 +6955,negative,@USAirways very embarrassing.,27,7.3999999999999995 +6956,negative,@USAirways I’m still disappointed that it is apparently ok for a Flight Attendant who isn’t up on current policy to argue with a traveler.,115,1.7000000000000002 +6957,negative,@USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?,118,6.800000000000001 +6958,negative,@USAirways I agree but per the captain this issue happened before boarding & we all sat in the plane for almost 2 hrs,99,3.0 +6959,negative,@USAirways and despite tailwind… Will still be Late Flight.,51,3.9 +6960,negative,@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD,125,5.6000000000000005 +6961,positive,@USAirways Thanks! Sent you DM re: baggage issues.,43,9.3 +6962,negative,"@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them.",111,3.5999999999999996 +6963,negative,@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits...,69,5.800000000000001 +6964,negative,@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4,91,7.7 +6965,negative,@USAirways has me on my toes whether I'm going to make my flight back to Boston tonight,71,2.8000000000000003 +6966,negative,@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude,112,3.5999999999999996 +6967,negative,"@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight.",72,4.2 +6968,negative,"@USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?",113,5.3 +6969,negative,@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.,116,3.4000000000000004 +6970,negative,"@USAirways @Gregm528 well there is certainly nothing happening ""in front"" of the scenes. #Noaccountability #disappointing",107,6.5 +6971,negative,@USAirways 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable,84,3.5999999999999996 +6972,positive,@USAirways customer service at its best! Rachel S. took great care of us at the PHX airport. http://t.co/HG7vEqhGHy,98,9.2 +6973,negative,@USAirways I will never fly us airways again.,38,5.3 +6974,negative,@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4. Worth the extra $200/trip for less hassle and fewer delays,120,8.3 +6975,negative,@USAirways so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail,117,2.6 +6976,negative,"@USAirways yes, thanks but took forever",34,5.8999999999999995 +6977,negative,@USAirways as far as being delayed goes… Looks like tailwinds are going to make up for it. Good news!,83,3.5999999999999996 +6978,negative,@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05,126,5.6000000000000005 +6979,negative,"@USAirways I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not?",101,5.8999999999999995 +6980,negative,@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination.,112,2.7 +6981,negative,@USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 & being argued with.,126,8.7 +6982,negative,@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.,112,3.5999999999999996 +6983,negative,.@USAirways Have you just given up?,30,10.0 +6984,negative,.@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME.,94,4.3 +6985,negative,@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA),100,3.0 +6986,negative,"@USAirways Your ""moveup"" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am...",114,7.000000000000001 +6987,positive,Great management of @USAirways twitter account. Thank you.,51,5.8999999999999995 +6988,negative,@USAirways why is it impossible to change / buy preferred seats via your app?,64,4.7 +6989,negative,@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways,103,3.9 +6990,negative,@USAirways your airway is a joke. I have never dealt with worse service,59,3.4000000000000004 +6991,negative,@USAirways great. I just called your fucking phone number and she hung up on me,65,3.1 +6992,positive,@USAirways IT HAS BEEN FOUND THANK YOU,32,3.1 +6993,negative,@USAirways @hhagerty that's a lie.,30,13.3 +6994,negative,@USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews,116,6.0 +6995,negative,@USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.,110,3.5999999999999996 +6996,negative,"@USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!",125,4.8 +6997,negative,@USAirways And you took away my 1st class seat. Love being a Chairman Preferred and assigned row 24 seat B middle seat,97,2.1 +6998,negative,@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.,108,5.6000000000000005 +6999,negative,@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously,112,3.5999999999999996 +7000,negative,@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help!,105,5.7 +7001,positive,@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united,69,4.3 +7002,negative,@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.,87,3.4000000000000004 +7003,positive,@USAirways ok thanks,18,5.6000000000000005 +7004,negative,@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.,87,2.3 +7005,negative,@USAirways She was put on hold on that number for a loooooong time too. No help. #lostandforgotten,82,4.9 +7006,negative,@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane,113,2.7 +7007,negative,"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?",94,10.6 +7008,positive,@USAirways I'll check it out when I get to the airport. Thanks.,52,7.7 +7009,negative,@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.,99,2.0 +7010,negative,@USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP,120,9.2 +7011,positive,"@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos.",81,7.3999999999999995 +7012,negative,@USAirways on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered. Awful service continues.,115,6.1 +7013,negative,@USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.,101,3.0 +7014,negative,"@USAirways I checked in ""Standby for 1st Class"" only to find I am ""not on the list"". This merger is a pain.",86,8.1 +7015,positive,@USAirways 4 great flights with no delays! Thank you!,45,6.7 +7016,negative,@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous,81,3.6999999999999997 +7017,negative,@USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now.,108,3.6999999999999997 +7018,negative,@USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600?????,105,12.4 +7019,negative,@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags,120,6.7 +7020,negative,@USAirways I will never fly @USAirways again,38,5.3 +7021,negative,@USAirways the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road,114,0.8999999999999999 +7022,negative,@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock.,91,3.3000000000000003 +7023,negative,@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey. DCA. Would like to reiterate that I was,114,4.3999999999999995 +7024,negative,@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.,101,2.0 +7025,positive,@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...,88,10.2 +7026,negative,"@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me.",104,2.9000000000000004 +7027,negative,@USAirways you are supposed to be in the business of belong customers; not humiliating them,77,2.6 +7028,negative,@USAirways this is no way to treat women. I want someone to contact me and explain how they will make this acceptable.,97,3.1 +7029,negative,@USAirways citizen. I fly your airline constantly and am so offended. Derrick Bussey. Now Im crying on this airplane because I'm so upset,115,4.3 +7030,negative,@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.,114,4.3999999999999995 +7031,negative,@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright,116,1.7000000000000002 +7032,positive,@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!,73,4.1000000000000005 +7033,negative,@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c,114,1.7999999999999998 +7034,negative,@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off,113,1.7999999999999998 +7035,negative,@USAirways what happens if it isn't located,37,5.4 +7036,negative,@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me,113,2.7 +7037,negative,@USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time,120,0.8 +7038,negative,@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight,103,1.9 +7039,negative,@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.,114,3.5000000000000004 +7040,negative,@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.,97,2.1 +7041,negative,@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx.,118,7.6 +7042,negative,@USAirways please fix your reservations phone system. The weather/backup could not possibly be bad for 10 days! #goodgriefpeople,111,4.5 +7043,positive,@USAirways I made it! Thanks for the help!,35,8.6 +7044,positive,@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed,110,1.7999999999999998 +7045,negative,@USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help,129,2.3 +7046,negative,@USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!,93,7.5 +7047,negative,@USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.,115,2.6 +7048,negative,@USAirways you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly.,112,1.7999999999999998 +7049,negative,"@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.",108,4.6 +7050,negative,@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready,119,5.0 +7051,negative,@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short,110,1.7999999999999998 +7052,negative,@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.,107,3.6999999999999997 +7053,negative,@USAirways I need to speak with a customer service agent today between 5-8pm I had an unfortunate incident of discrimination today.,111,2.7 +7054,negative,@USAirways @CLTDouglas slowest baggage claim ever,44,4.5 +7055,negative,@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather. Printed Boarding Pass too Late Flight. #TakeResponsibility,123,5.7 +7056,negative,@USAirways too Late Flight.,24,8.3 +7057,negative,@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again,91,3.3000000000000003 +7058,positive,@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!),109,4.6 +7059,positive,@USAirways made it! Just! Huge relief - thanks for your help!,51,9.8 +7060,negative,@USAirways how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that?,91,4.3999999999999995 +7061,negative,@usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times,104,2.9000000000000004 +7062,positive,"@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)",60,13.3 +7063,negative,@USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr.,129,5.4 +7064,negative,@USAirways you guys lost my luggage,30,3.3000000000000003 +7065,negative,@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.,97,7.199999999999999 +7066,negative,@USAirways US 728/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances.,117,3.4000000000000004 +7067,negative,"@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline",124,5.6000000000000005 +7068,negative,@USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!,119,5.8999999999999995 +7069,negative,@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable,114,2.6 +7070,negative,@USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x,111,5.4 +7071,negative,@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment.,99,5.1 +7072,negative,"@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles.",117,6.800000000000001 +7073,negative,"@USAirways US 728 Uh oh, no gate. Now truck will come to us.",48,8.3 +7074,negative,"@USAirways US 728 returned to gate to get ""MEL"" sticker. Oh, look. We heard from pilot! No clue what an MEL sticker is. Anyone?",104,8.7 +7075,negative,@USAirways I spent an hour on the phone with them and got no where at all,58,1.7000000000000002 +7076,negative,"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment.",114,5.3 +7077,negative,"@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard.",108,3.6999999999999997 +7078,negative,@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods.,116,5.2 +7079,negative,@USAirways Seat 8D on Flight 545 last night is the worst seat I've ever been in. No leg room! #dividendsmember http://t.co/NUhpLNXRIq,113,8.799999999999999 +7080,negative,@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...,91,6.6000000000000005 +7081,negative,"@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange.",94,6.4 +7082,negative,@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing,117,2.6 +7083,negative,"@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic ""sorry"" email back",115,3.5000000000000004 +7084,negative,"@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules.",94,4.3 +7085,negative,@USAirways back in line at terminal because phone guy couldn't help. One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK,115,7.8 +7086,negative,@USAirways So you understand why I'm resorting to Twitter: No help available at gate while this occurred or by phone afterward.,107,3.6999999999999997 +7087,negative,@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!,101,4.0 +7088,negative,"@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box.",116,5.2 +7089,negative,"@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?",116,4.3 +7090,negative,@USAirways stranding a student trying to get to Birmingham in CLT overnight w/o any help. You can do better than that. @av_duffy,107,5.6000000000000005 +7091,negative,"@usairways really need help asap, so please make it quick. Thx.",53,7.5 +7092,negative,@USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA,106,5.7 +7093,negative,@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.,107,6.5 +7094,negative,"@USAirways 4 segments, 4/4 delayed. Gnv > CTL . CTL > JAN . JAN > CTL . CTL > GNV. My year off from flying with you guys was the way to go.",119,14.299999999999999 +7095,negative,@USAirways is charging me $200 to NOT take my flight. Lol. That is the last time I fly with them.,78,6.4 +7096,negative,@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on.,102,5.8999999999999995 +7097,negative,"@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need.",99,5.1 +7098,negative,@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!,114,3.5000000000000004 +7099,negative,"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers.",84,3.5999999999999996 +7100,negative,@USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave.,102,6.9 +7101,negative,@USAirways anyone there to help? Still on hold...,42,11.899999999999999 +7102,negative,@USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest.,89,3.4000000000000004 +7103,negative,@USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX.,108,3.6999999999999997 +7104,negative,@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.,109,4.6 +7105,negative,"@USAirways flights & ""customer relations"" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE",125,8.0 +7106,negative,@USAirways sitting here in PHL with all of your rude Customer Service Agents!,65,3.1 +7107,negative,@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry,114,8.799999999999999 +7108,negative,@USAirways now on hold with customer care. Wonder if someone will pick up the phone before 5pm.,79,3.8 +7109,negative,@USAirways when will FLT 445 get a gate at DEN? Over 20 minutes waiting with no information.,76,3.9 +7110,negative,@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA.,112,2.7 +7111,negative,@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.,112,2.7 +7112,positive,@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍,70,2.9000000000000004 +7113,negative,"@USAirways usually ""sorry"" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk.",116,6.0 +7114,negative,@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me,79,3.8 +7115,negative,@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold. Sorry #minefits,107,2.8000000000000003 +7116,negative,"@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight",117,2.6 +7117,negative,"@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service",110,3.5999999999999996 +7118,negative,"@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost & no ownership from @USAirways",115,6.1 +7119,positive,@USAirways They were breathing very heavily. but were super helpful. Thank you.,68,5.8999999999999995 +7120,negative,"@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody...",104,7.7 +7121,positive,"@USAirways okay, great. Thank you!",30,13.3 +7122,negative,@USAirways now my rebooked connection is delayed.,43,4.7 +7123,negative,@USAirways I am in meetings in California and have no luggage!!,53,5.7 +7124,negative,@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?,112,2.7 +7125,negative,@USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold,115,1.7000000000000002 +7126,negative,@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?,113,3.5000000000000004 +7127,negative,@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail,114,3.5000000000000004 +7128,negative,@USAirways how long for a reply,26,3.8 +7129,positive,@USAirways it was customer service like I have never seen before! Kudos to your organization.,79,3.8 +7130,negative,@USAirways Who intentionally buys a flight with a 10 hour layover? And what kind of airline would charge $200 to fix it? Wow... #usairways,115,7.000000000000001 +7131,negative,@USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up,112,5.4 +7132,negative,@USAirways is there a # or a time bracket I can call to fix this problem?I've been attempting to fix this contact information issue for days,115,3.5000000000000004 +7133,negative,@USAirways I called the number and they said no one is available to take my call...guys this is insane,84,4.8 +7134,negative,.@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help?,106,6.6000000000000005 +7135,negative,"@USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time",128,7.000000000000001 +7136,negative,@USAirways called 3x & it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me?,118,5.1 +7137,negative,@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(,69,8.7 +7138,negative,"@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077",84,6.0 +7139,negative,"@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever.",115,4.3 +7140,negative,@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best!,72,4.2 +7141,negative,@USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person...,103,5.800000000000001 +7142,negative,@USAirways Your system is affected by the weather?,43,4.7 +7143,positive,@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!,81,4.9 +7144,negative,@USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating,86,3.5000000000000004 +7145,negative,@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??,116,6.9 +7146,negative,@USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail,101,6.9 +7147,negative,@USAirways @AmericanAir hey since you f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare},109,7.3 +7148,negative,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail,67,9.0 +7149,negative,"@USAirways I listed my baggage claim number. Have them call me, my number is on the ticket. I had to use Lady Speed Stick this morning.",110,4.5 +7150,negative,@USAirways Another dead end. They only handle AA L&F. They gave me the same failed # I already had. 610-362-7498(99) VM full. #lost,113,11.5 +7151,negative,@USAirways Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail,120,4.2 +7152,positive,@USAirways over the phone. I called the 6170 number and she picked up almost immediately.,75,4.0 +7153,positive,@USAirways 603 & 2705 DFW to PSP thank you!,39,10.299999999999999 +7154,positive,@USAirways 1899. Thanks,21,9.5 +7155,negative,@USAirways what's going on with your website & mobile app??? Help!!!,62,16.1 +7156,negative,@USAirways We have submitted the customer relations form and await your response!,70,2.9000000000000004 +7157,negative,"@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced.",98,3.1 +7158,negative,@USAirways I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on,113,4.3999999999999995 +7159,negative,@USAirways : Premier provider of missed connections! #usairwaysfail,60,6.7 +7160,negative,"@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times",118,4.2 +7161,negative,@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup,72,4.2 +7162,positive,@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!,117,3.4000000000000004 +7163,negative,"@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls",111,3.5999999999999996 +7164,negative,@USAirways no you call me.,22,9.1 +7165,negative,@USAirways they told me to call back Late Flightr,41,2.4 +7166,negative,@USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week.,106,1.9 +7167,negative,"@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule",113,2.7 +7168,negative,@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr,119,3.4000000000000004 +7169,negative,@USAirways website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there,112,1.7999999999999998 +7170,negative,@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.,104,3.8 +7171,negative,@USAirways If my flight is going to be Cancelled Flightled every week I might as well be in business class.,88,2.3 +7172,negative,@USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?,121,4.1000000000000005 +7173,positive,@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!,103,4.9 +7174,negative,@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too,117,1.7000000000000002 +7175,negative,"@USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??",123,5.7 +7176,negative,@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated.,99,4.0 +7177,negative,"@USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed.",122,9.0 +7178,negative,@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com,88,6.800000000000001 +7179,negative,@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.,98,4.1000000000000005 +7180,negative,@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?,79,3.8 +7181,negative,@USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me.,111,2.7 +7182,negative,@USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update.,102,2.9000000000000004 +7183,negative,@USAirways but my bag is still missing,32,3.1 +7184,negative,@USAirways Seriously doubt that as I am still sitting inside at the gate.,61,3.3000000000000003 +7185,negative,"@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted. No meal voucher?",133,7.5 +7186,negative,"@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer...",126,10.299999999999999 +7187,negative,"@USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD",116,8.6 +7188,negative,@USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer.,98,4.1000000000000005 +7189,negative,@USAirways Strike Three!!! You guys suck!!!,38,18.4 +7190,negative,"@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun",114,3.5000000000000004 +7191,negative,@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1,98,12.2 +7192,negative,"@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited.",116,5.2 +7193,negative,"@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge. You treat your customers like crap",115,4.3 +7194,negative,@USAirways @AmericanAir 28 hours Late Flightr still no email. work supervisor needs documentation to approve last minute vacation day request,122,2.5 +7195,negative,@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent,115,3.5000000000000004 +7196,negative,@USAirways here's to sitting on hold for 4 hrs flight Cancelled Flighted and they disconnect twice. #fend4urself #stranded #diverted,114,5.3 +7197,negative,"@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!",130,2.3 +7198,negative,@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco,96,1.0 +7199,negative,@USAirways no my flight plans have been delayed until tuesday due to your computer crash,74,1.4000000000000001 +7200,negative,@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!,74,4.1000000000000005 +7201,negative,"@USAirways @AmericanAir ""ma'am the doors close 10 mins prior to departure"" ""but I was here 20 mins before?!?"" laughter from the 2 agents",114,8.799999999999999 +7202,negative,"@USAirways @AmericanAir at 9:05am after the plane left: ""why were there no agents and why were the doors closed so early?""",102,6.9 +7203,negative,@USAirways I called more than 25 times to redeem mile points and can't get through. You advertise the miles but make them very hard to use!,114,3.5000000000000004 +7204,negative,"@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents",101,5.8999999999999995 +7205,negative,@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.,107,5.6000000000000005 +7206,positive,@USAirways Thanks for the information!,34,5.8999999999999995 +7207,positive,@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!,112,4.5 +7208,negative,@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast,120,3.3000000000000003 +7209,negative,@USAirways getting extremely frustrated w/ the phone/online service for merging frequent flyer miles.,89,4.5 +7210,negative,@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this.,105,2.9000000000000004 +7211,negative,"@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable.",106,5.7 +7212,negative,@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly,111,0.8999999999999999 +7213,negative,"@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying..",94,4.3 +7214,negative,@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.,114,4.3999999999999995 +7215,negative,@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date,119,0.8 +7216,negative,@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....,102,4.9 +7217,negative,@USAirways I've been on hold for 30 minutes and counting. #unacceptable,61,6.6000000000000005 +7218,negative,@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM,138,2.9000000000000004 +7219,negative,@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids,108,1.9 +7220,negative,"@USAirways Will tweet all day until I get +a live cust rep. I will make sure the world knows you don't care about your customers health.",111,3.5999999999999996 +7221,positive,@USAirways Thank you.,19,10.5 +7222,negative,@USAirways Decided to be a good sport and give you guys another shot. Flight delayed. Again.,77,5.2 +7223,negative,@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin...,114,7.000000000000001 +7224,negative,@USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!!,116,6.9 +7225,negative,@USAirways I will. Is it down or is just me?,35,8.6 +7226,positive,@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService,109,5.5 +7227,positive,@USAirways Thanks!,17,11.799999999999999 +7228,negative,@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight,115,4.3 +7229,negative,"@USAirways: I relied on US Airways, and that was my mistake. Awful customer experience.",74,6.800000000000001 +7230,negative,@USAirways Thank you. The website crashing for me.,43,7.000000000000001 +7231,negative,"@USAirways. On hold 2hrs after my flight was Cancelled Flightled & ""Anthony"" was beyond rude and not helpful! @AmericanAir they're weighing you down.",131,7.6 +7232,negative,"@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to ""ground handling delays affecting a prior flight.""",118,4.2 +7233,positive,@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service,80,2.5 +7234,negative,"@USAirways : When You've Got to Get There, We've Got Excuses! #usairwaysfail",65,10.8 +7235,negative,"@USAirways first, luggage got stuck in a different city, now I get them back today & one of your employees stole a pair of gloves from me!",116,5.2 +7236,negative,@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg,127,7.9 +7237,negative,@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail,57,10.5 +7238,negative,@USAirways Can you help me with a refund. the phone guy couldn't help. The website won't let me submit a reply.,91,6.6000000000000005 +7239,negative,@USAirways We take Late Flight to a whole new level!,43,4.7 +7240,positive,“@USAirways: @hegshmeg O” thank you for that elaborate response,55,5.5 +7241,negative,@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy,59,6.800000000000001 +7242,negative,@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf,89,6.7 +7243,negative,@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome,63,7.9 +7244,negative,@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail,96,4.2 +7245,negative,@USAirways hello??? Anyone there?,30,16.7 +7246,negative,@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed,110,4.5 +7247,negative,"@USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline",112,5.4 +7248,negative,"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy",106,9.4 +7249,negative,@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!,111,3.5999999999999996 +7250,negative,"@USAirways so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept, as your agent offered little help",109,3.6999999999999997 +7251,negative,@USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else,108,0.8999999999999999 +7252,negative,"@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise",116,1.7000000000000002 +7253,negative,@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr,92,2.1999999999999997 +7254,negative,"@USAirways. wow, awful customer service.",36,11.1 +7255,negative,@USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it.,108,2.8000000000000003 +7256,negative,@USAirways How many agents do you have working to handle the thousands of calls?,67,3.0 +7257,positive,@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)🙏🙏🙏,61,14.799999999999999 +7258,negative,@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.,96,3.1 +7259,negative,@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?,82,4.9 +7260,positive,@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.,106,5.7 +7261,negative,@USAirways What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait.,104,3.8 +7262,negative,"@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again.",112,4.5 +7263,negative,@USAirways you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me.,100,4.0 +7264,negative,@USAirways I've flown 6 figured worth of miles in my lifetime. This was my first and last ever flight on US Airways,94,3.2 +7265,negative,@USAirways pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long😒,93,3.2 +7266,negative,@USAirways your a miserable airline and your loss of revenue is a reflection of that. Go extinct. A merger only delays the inevitable,111,2.7 +7267,negative,@USAirways What was the point of the merger? Why not just go out of business if your not turning a profit anymore?,93,3.2 +7268,negative,@USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form. You guys are the best :),104,3.8 +7269,negative,@USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up. Recommend a call back feature.,98,4.1000000000000005 +7270,negative,@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY??? SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???,90,7.8 +7271,negative,@USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN,79,1.3 +7272,negative,@USAirways cannot add my frequent flyer number on your website. Can you help?,65,4.6 +7273,negative,@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?,99,2.0 +7274,negative,"@USAirways Please don't trivialize me. This is a joke, not a slow day or slow experience",73,5.5 +7275,negative,@USAirways And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long?,100,2.0 +7276,negative,@USAirways sorry doesn't help. It's midnight PST. How in the hell am I still on hold after 90 minutes on customer service line?,105,5.7 +7277,negative,@USAirways Like I thought this was America. When did US Airways start operating under the rules of communist Russia?,98,3.1 +7278,negative,@USAirways you guys should be nice and just give your routes to jet blue and southwest. At least they treat their customers properly.,111,2.7 +7279,negative,@USAirways But nope! Apparently this is the way you guys do business! I guess I'm flying southwest and her blue from now on.,102,4.9 +7280,negative,@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.,108,1.9 +7281,negative,@USAirways there's over 50 people in line and only one agent!,51,5.8999999999999995 +7282,negative,"@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!",102,7.8 +7283,negative,"@USAirways Already planning my local boycott for Washington, D.C. Area.",62,8.1 +7284,negative,@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.,88,2.3 +7285,negative,@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!,99,2.0 +7286,negative,"@USAirways you guys are the worst airline I've ever dealt with. No notifications, no keeping customers updated. Terrible service",110,4.5 +7287,negative,@USAirways hey guys! Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!,101,3.0 +7288,positive,"@USAirways @landonschott he's fine, he really likes picking his own seat....",66,12.1 +7289,negative,@USAirways is the worst airline to ever travel with.,44,4.5 +7290,negative,"@USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled.",89,4.5 +7291,negative,@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!,114,9.6 +7292,negative,@USAirways now U horrible people say you have no where for her to sleep?,59,3.4000000000000004 +7293,negative,@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight,98,3.1 +7294,negative,@USAirways the call hung up on me..,29,10.299999999999999 +7295,negative,@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6,112,7.1 +7296,negative,@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!,95,5.3 +7297,negative,@USAirways yet again your staff in Philadelphia failed to send my luggage home with me. #alwayshappensthere #angrytraveler,106,3.8 +7298,negative,@USAirways ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL,100,13.0 +7299,negative,Number or email? That's the purpose of sending you a tweet? @USAirways,59,6.800000000000001 +7300,positive,@USAirways Thank you. I'll do that next time!,38,10.5 +7301,negative,@USAirways it still says that I can't check into my flight because the information is incorrect but everything is entered correctly,111,1.7999999999999998 +7302,negative,@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline,114,5.3 +7303,negative,@USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.,119,2.5 +7304,negative,@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh,127,3.9 +7305,negative,@USAirways does anyone from your airline know how to do their job?,55,3.5999999999999996 +7306,negative,@USAirways Has To Be THE WORST Airline Of All Time😡😡😡,44,2.3 +7307,negative,@USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg,117,6.0 +7308,negative,@USAirways you reminded me today why I fly @SouthwestAir,48,4.2 +7309,positive,@USAirways looks like our bag has been rescued. Thanks!,47,6.4 +7310,negative,@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous,105,7.6 +7311,negative,@USAirways you are the worst.,25,8.0 +7312,negative,@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL,107,2.8000000000000003 +7313,negative,@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...,113,7.1 +7314,negative,@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever,116,5.2 +7315,negative,@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL & bag didn't make it,119,4.2 +7316,negative,"@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!",106,6.6000000000000005 +7317,negative,"@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected",90,3.3000000000000003 +7318,negative,"@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one",106,4.7 +7319,negative,@USAirways give us no information and an attitude.,43,4.7 +7320,negative,@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us,118,1.7000000000000002 +7321,negative,"@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no...",124,4.8 +7322,negative,@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.,117,5.1 +7323,negative,"@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned.",121,5.800000000000001 +7324,negative,"@USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?",112,4.5 +7325,negative,"@USAirways flight #703 Philly -> Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail",111,9.9 +7326,negative,@USAirways I'm tired of paying for luggage & less than stellar customer service @AmericanAir. #notafanofyourmerger,104,6.7 +7327,negative,@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow,95,4.2 +7328,negative,@USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia,109,1.7999999999999998 +7329,negative,"@USAirways we flew out, through and into good weather. when we landed, another technical issue with gate. improve service or lose customers",118,4.2 +7330,negative,"@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?",124,4.0 +7331,negative,@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?,116,4.3 +7332,negative,@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?,122,4.9 +7333,negative,@USAirways any update on this flight?It's more than three hours delayed. Thank you.,71,7.000000000000001 +7334,negative,"@USAirways @AmericanAir you should partner w/ a different hotel in PHL, the clarion is proving to be very difficult & not customer friendly",121,5.0 +7335,negative,@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????,118,7.6 +7336,negative,"@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards",113,5.3 +7337,negative,@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number.,93,3.2 +7338,negative,@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight.,98,7.1 +7339,negative,"@USAirways comedy of errors continues..."" We can't get into our gate, there is a broken down truck in the way"" #fail",96,9.4 +7340,negative,@USAirways Instructions say to CALL. I'm just doing what it said to do.,59,6.800000000000001 +7341,positive,@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.,109,4.6 +7342,negative,@USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up.,103,1.9 +7343,negative,@USAirways you're really fudgin up with all these delays 😡 #justwantmybed,63,4.8 +7344,negative,"@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work.",100,4.0 +7345,negative,@USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO,130,3.1 +7346,negative,@USAirways and I can't get through on any phones,40,5.0 +7347,negative,@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it,110,2.7 +7348,positive,"@USAirways - Janet & my DEN-PHL flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost.",133,6.800000000000001 +7349,negative,"@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation.",102,3.9 +7350,negative,@usairways @usair idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando,98,9.2 +7351,negative,@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope.,115,7.000000000000001 +7352,negative,"@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???",93,9.700000000000001 +7353,negative,@USAirways @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour,120,1.7000000000000002 +7354,negative,@USAirways - just passed the 3 hour mark #onholdwith you for THIS call. Gave up after 2.5 this morning.,85,7.1 +7355,negative,"@USAirways What is with your lost & found. My wife lost her phone in Philly, & followed your web instructions to call an 800#. No answer.",120,8.3 +7356,negative,@USAirways - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. #onholdwith,108,6.5 +7357,negative,"@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi",111,7.199999999999999 +7358,negative,@USAirways help! I've been on hold for almost two hours. Trying 2 get home.,62,8.1 +7359,negative,"@USAirways ""please call Late Flightr"" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith",91,6.6000000000000005 +7360,negative,@USAirways been sitting at gate for over 25 min on us 728! What gives???,59,8.5 +7361,negative,@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!,89,6.7 +7362,negative,"@USAirways - how do I get an answer to my question? Holding for hours , after 6x getting your message just said you aren't taking calls.",111,5.4 +7363,negative,@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning,116,4.3 +7364,negative,"@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd…incompetence.",121,4.1000000000000005 +7365,negative,@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!,113,5.3 +7366,negative,@USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService,95,10.5 +7367,negative,"@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual.",115,6.1 +7368,negative,@USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really?,70,4.3 +7369,negative,@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8,114,8.799999999999999 +7370,negative,@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways,99,6.1 +7371,negative,@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting,125,4.8 +7372,negative,@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management,115,4.3 +7373,negative,"@USAirways flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡",103,3.9 +7374,negative,@USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now.,108,4.6 +7375,negative,@USAirways Interesting you forward compliments but never complaints! World's worst airline #GoingForGreatnessFAIL,102,3.9 +7376,negative,"@USAirways - flights 4500 AND 403 delayed for ""crew availability?"" What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival.",111,8.1 +7377,negative,"@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs...",114,7.000000000000001 +7378,negative,@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa,111,7.199999999999999 +7379,positive,@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊,111,1.7999999999999998 +7380,negative,@USAirways Can someone please answer my call. I have been waaaaaaiting!!!,63,7.9 +7381,negative,@USAirways is holding my luggage hostage from flight 5182,49,2.0 +7382,positive,"@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly.",115,5.2 +7383,negative,"I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways",114,5.3 +7384,negative,"@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info",87,4.6 +7385,negative,"@USAirways US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler",97,6.2 +7386,positive,@USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM,93,7.5 +7387,negative,"@USAirways your rude staff said"" I don't care that we are out of market place food you're going on vacation and I have to work"" nice huh",110,4.5 +7388,negative,@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks,109,3.6999999999999997 +7389,negative,@USAirways why does this flight keep getting delayed Late Flightr and Late Flightr?,71,2.8000000000000003 +7390,negative,@USAirways I have contacted them but only got an automated response that won't give me the code.,80,3.6999999999999997 +7391,negative,@USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation,102,2.0 +7392,positive,"@USAirways great, thank you!",25,12.0 +7393,negative,@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights,106,2.8000000000000003 +7394,negative,@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!,92,3.3000000000000003 +7395,positive,@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!,112,3.5999999999999996 +7396,negative,@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them,103,1.9 +7397,negative,"@USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!",117,4.3 +7398,negative,@USAirways @AmericanAir worst customer service ever how can you let people be assaulted on your flights and do nothing about it,107,1.9 +7399,negative,@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies,97,5.2 +7400,negative,@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service,90,1.0999999999999999 +7401,negative,@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs,106,1.9 +7402,negative,@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?,95,5.3 +7403,negative,"@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help",103,1.9 +7404,negative,"@USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA",102,3.9 +7405,negative,@USAirways over two hours on hold to talk to an agent..then it disconnects me. been trying for two days! Wtf! Hire some CSRs u make $ now,111,6.3 +7406,negative,@USAirways so you don't have a pilot now for #clt ✈ #ord for at least another hour. Why on earth would you board the plane? Makes no sense!,112,6.2 +7407,negative,@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?,81,4.9 +7408,negative,"@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still ""on time"" http://t.co/k0MHZrJF6e",115,8.7 +7409,negative,@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly,125,1.6 +7410,negative,"@USAirways rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?",101,7.9 +7411,negative,@USAirways Can you advise on what's happening with departure delays from CLT?,66,4.5 +7412,negative,@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed,110,4.5 +7413,positive,@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday,123,6.5 +7414,negative,@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight,122,4.9 +7415,negative,@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls,103,4.9 +7416,negative,@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent,117,5.1 +7417,negative,@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb,118,5.8999999999999995 +7418,negative,@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here,118,2.5 +7419,positive,"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!",117,4.3 +7420,negative,@USAirways hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. #goDelta,115,2.6 +7421,negative,@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises,112,3.5999999999999996 +7422,negative,@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs,112,1.7999999999999998 +7423,negative,@USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor,117,3.4000000000000004 +7424,negative,@USAirways where's our luggage? Been waiting more than an hour! Flight 2118.,65,7.7 +7425,negative,@USAirways You suck in Philadelphia. Let us off this plane! #phl,54,7.3999999999999995 +7426,negative,"@USAirways @AmericanAir pissing off thousands of East coast customers. When the delay is longer than the flight, you = fail",104,4.8 +7427,negative,@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this??,68,8.799999999999999 +7428,negative,"@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?",78,5.1 +7429,negative,"@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again.",113,5.3 +7430,negative,@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp,81,11.1 +7431,negative,"@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting",113,5.3 +7432,negative,@USAirways your IVR hung up on me because of high call volume? I need help. Call me,67,4.5 +7433,negative,"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.",113,5.3 +7434,negative,@USAirways pilot for flight 729 didn't show until after departure ⌚️ & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight,128,7.000000000000001 +7435,negative,@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs,69,4.3 +7436,negative,@USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it..,115,3.5000000000000004 +7437,negative,"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6",85,4.7 +7438,negative,"@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!",127,7.1 +7439,negative,@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan,106,1.9 +7440,negative,@USAirways @Truthh4 they didn't give you the wifi password? Smh,54,7.3999999999999995 +7441,negative,@USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this??,114,4.3999999999999995 +7442,negative,@USAirways ...was Cancelled Flightled and now I need to locate my baggage,62,6.5 +7443,negative,@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my 8am flight to Hayden/steamboat,113,2.7 +7444,negative,@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions,111,4.5 +7445,negative,@USAirways @AmericanAir 2hrs Late Flightr finally taking off😂😂😂,56,3.5999999999999996 +7446,negative,"@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving",112,1.7999999999999998 +7447,negative,@USAirways been on hold for over and hour now.,38,5.3 +7448,negative,@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.,115,2.6 +7449,negative,@USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now.,97,4.1000000000000005 +7450,negative,@USAirways @AmericanAir will one of you please answer the phone?,55,5.5 +7451,negative,@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?,101,5.0 +7452,negative,"@USAirways stuck at the gate in Charlotte, NC waiting for ""release papers"" and a fix for a broken computer system.",95,5.3 +7453,negative,@USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?,110,2.7 +7454,negative,@USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess,88,3.4000000000000004 +7455,negative,@USAirways really? 8 hr delay in Virgin Island and not even a food voucher.,62,4.8 +7456,negative,@usairways the. Worst. Ever. #dca #customerservice,45,13.3 +7457,negative,@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice,113,5.3 +7458,negative,@USAirways printer problems causing us to sit on the runway for 45 mins. Get it together.,74,4.1000000000000005 +7459,negative,@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.,87,3.4000000000000004 +7460,negative,@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.,93,4.3 +7461,negative,@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA,93,5.4 +7462,negative,"@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag",116,4.3 +7463,negative,@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm,97,4.1000000000000005 +7464,negative,@usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm,79,7.6 +7465,negative,@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight?,100,4.0 +7466,negative,@USAirways who do I contact about my awful experience I had 2/15/15 with @USAirways Flight 713 BUF-CLT?,87,6.9 +7467,negative,@USAirways @AmericanAir nvm my bad it's been an hour and a half #thanks,59,6.800000000000001 +7468,negative,@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined,114,3.5000000000000004 +7469,negative,@USAirways always letting me down. 👊,31,6.5 +7470,positive,@USAirways please keep Emily at you gso airport ticketing on staff she is amazing,68,1.5 +7471,negative,"@usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account… #help",104,5.800000000000001 +7472,negative,"@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc",113,8.0 +7473,negative,@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...,72,6.9 +7474,negative,@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop,82,3.6999999999999997 +7475,negative,"@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http://t.co/214i0RTIH4",120,9.2 +7476,negative,"@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere.",70,8.6 +7477,negative,@USAirways #flight2031 the flight to Hell,36,5.6000000000000005 +7478,negative,"@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!",106,6.6000000000000005 +7479,negative,@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924,112,7.1 +7480,negative,"@USAirways told me I deserved to be delayed because I booked the last flight and then I hear ""the only inconvience is missing your flight""",114,2.6 +7481,negative,"@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell",116,4.3 +7482,negative,@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?,118,6.800000000000001 +7483,negative,@USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou,71,2.8000000000000003 +7484,negative,@USAirways ... What's going on at @PHLAirport ?! I've been sitting at the gate for 45minutes.,78,12.8 +7485,negative,@USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse.,110,3.5999999999999996 +7486,negative,@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways,116,4.3 +7487,negative,@USAirways what's the deal with the flight computer network?,52,5.800000000000001 +7488,negative,@USAirways does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT,83,8.4 +7489,negative,@USAirways No flights out of Philly because of system wide tech issue. @CBSPhilly,69,4.3 +7490,negative,@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member,119,3.4000000000000004 +7491,negative,"@USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication & no refund for unused portion of tix. Keep it classy guys",130,6.2 +7492,negative,@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!,113,6.2 +7493,negative,@USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane.,119,5.8999999999999995 +7494,negative,@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?,117,5.1 +7495,negative,@USAirways will you hold #475 today for connecting passengers coming from delayed flights?,78,3.8 +7496,positive,@USAirways provided the best service for me today! Thank you so much :),59,6.800000000000001 +7497,negative,@USAirways Can you guys please give an update? Been sitting on Tarmac on flight 601 yet the website still says it's on time?,102,3.9 +7498,negative,@USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs & cus service was rude. No flight until Tues. Need to get to ROC.,125,7.199999999999999 +7499,negative,@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail,93,5.4 +7500,negative,"@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money",115,3.5000000000000004 +7501,negative,@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...,112,3.5999999999999996 +7502,negative,@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted,115,1.7000000000000002 +7503,negative,"@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying ""we don't do that""",112,4.5 +7504,negative,@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags.,121,4.1000000000000005 +7505,negative,@USAirways is really good at deferring responsibility.,48,4.2 +7506,negative,@USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew.,109,2.8000000000000003 +7507,negative,"@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at😳. @JetBlue need your help",113,7.1 +7508,negative,"@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!",88,6.800000000000001 +7509,negative,@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars,115,4.3 +7510,negative,@usairways @AmericanAir LAX connect from term 6 to term 4. 55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?,115,7.000000000000001 +7511,negative,@USAirways I left an item on plane BOS-PHL on Friday. I've called PHL US Airways # & left 6 msgs. No return call what to do at this point.,114,7.9 +7512,negative,@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow,123,1.6 +7513,negative,@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25,117,5.1 +7514,negative,@USAirways so apparently all of your computers crashed at BWI? Any update on when flights will be moving?,88,3.4000000000000004 +7515,negative,@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?,110,5.5 +7516,negative,"@USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to ""customer service is our first priority""",118,5.1 +7517,negative,"@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&Gs they'll Cancelled Flight my return flight too. Thanks.",133,5.3 +7518,negative,@USAirways On hold for >70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help!,108,4.6 +7519,negative,@USAirways Everyone on Flight 669 from LAX to RDU enjoyed waiting an hour & a half in baggage claim for their bags just now,104,2.9000000000000004 +7520,negative,@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE.,102,4.9 +7521,negative,@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699,108,4.6 +7522,negative,@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online??,67,9.0 +7523,negative,@USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX,75,10.7 +7524,negative,@USAirways has the WORST customer service and their flights are always delayed,67,1.5 +7525,negative,@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul,108,0.8999999999999999 +7526,positive,"@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!",122,2.5 +7527,negative,@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?,94,3.2 +7528,negative,@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company,109,4.6 +7529,negative,@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF,99,4.0 +7530,negative,@USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights,114,2.6 +7531,negative,@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!,112,2.7 +7532,negative,@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.,105,2.9000000000000004 +7533,negative,@USAirways how do you lose a pilot????,32,15.6 +7534,negative,@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins...,115,3.5000000000000004 +7535,negative,@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now?,91,4.3999999999999995 +7536,negative,@USAirways #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help.,133,4.5 +7537,negative,"@USAirways 6 hours, no agent. Should I keep waiting?",44,9.1 +7538,negative,@USAirways how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699,79,2.5 +7539,negative,"@USAirways is it policy to tell customers ""We can't help you?"" I'm sorry but this is unacceptable",81,7.3999999999999995 +7540,negative,@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?,115,2.6 +7541,negative,"@USAirways ""We can't help you. We don't put people up in hotels when you miss a flight it's against policy.""",89,9.0 +7542,negative,"@USAirways my friends at KPHL were told by your rep ""if it were me I woulda just gone home this am and tried again tomorrow."" 1/2",104,4.8 +7543,positive,@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice,73,4.1000000000000005 +7544,negative,@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838,96,6.2 +7545,negative,@USAirways it's unacceptable the way your agents at the gate treat paying customers!!!,74,6.800000000000001 +7546,negative,@USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready,118,7.6 +7547,negative,@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours! Get to CLT to horrid customer service!,114,5.3 +7548,negative,"@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago. Sitting in airport, wondering#irritated",108,4.6 +7549,negative,"@USAirways Flight 4454 aircraft at gate, but no crew? Will be 2+ hours Late Flight to destination. Come on!",89,6.7 +7550,negative,@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing.,99,4.0 +7551,negative,@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED???,66,10.6 +7552,negative,@USAirways Ill never fly you again due to the emotional & financial stress you have caused me because of one of your staff members errors.,118,3.4000000000000004 +7553,negative,@USAirways where are my bags?,25,8.0 +7554,negative,"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up. #neveragain",109,3.6999999999999997 +7555,negative,@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??,114,6.1 +7556,negative,@USAirways thanks for being so bad you make a two day train trip look appealing!!,67,4.5 +7557,negative,@USAirways you have got to be kidding me! No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?,103,2.9000000000000004 +7558,negative,@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting..,120,7.5 +7559,negative,@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.,100,5.0 +7560,negative,@usairways I have been on hold for over 3 hours. Please help! http://t.co/tyXAZtMQ1U,72,11.1 +7561,negative,"@USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice",106,8.5 +7562,negative,@USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u & this is how u treat ur customers?,116,6.9 +7563,negative,@USAirways I have nothing but issues when I fly w/u what's up w/that?! #travel #vacation #awful,80,11.3 +7564,negative,@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...,92,7.6 +7565,negative,@USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call.,114,6.1 +7566,negative,"@USAirways suggest you failures make a HUGE donation to @the_USO Charlotte, NC as THEY provided GREAT customer service today, unlike you.",117,5.1 +7567,negative,@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj,113,8.0 +7568,negative,@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please,107,0.8999999999999999 +7569,negative,@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card.,110,4.5 +7570,negative,"@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22",114,8.799999999999999 +7571,negative,"@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk.",115,6.1 +7572,negative,@USAirways is absolute crap this week!!,34,8.799999999999999 +7573,negative,".@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold. I know its snowing somewhere, but this is awful",105,4.8 +7574,negative,@USAirways on the phone over an hour waiting for customer service got wrong fight information cost us 6 hours from trip. Frustrating!!!,114,4.3999999999999995 +7575,negative,@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY,117,11.1 +7576,negative,@USAirways Just Cancelled Flight every flight I have why don't you.,57,5.3 +7577,negative,"@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven’t gotten through.",94,4.3 +7578,negative,"@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡",119,3.4000000000000004 +7579,negative,@USAirways really nigga.. Ur a fuck boy,33,9.1 +7580,negative,"@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL",113,7.1 +7581,negative,@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235,76,2.6 +7582,negative,"@USAirways has failed me all day long, should I blame it on @AmericanAir ?",61,6.6000000000000005 +7583,negative,@USAirways 1 hour and counting on hold :( why? http://t.co/clOB5qwMXR,60,15.0 +7584,negative,@USAirways you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w,140,9.3 +7585,negative,@USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane?,111,2.7 +7586,negative,@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?,119,3.4000000000000004 +7587,negative,"@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me.",121,4.1000000000000005 +7588,negative,@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable,114,3.5000000000000004 +7589,negative,@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?,117,5.1 +7590,positive,@USAirways new F/As from DFW to CLT this morning did a great job. Well Done!,62,6.5 +7591,negative,@USAirways why have me board a plane knowing there is a maint issue? US5235.,63,4.8 +7592,negative,@USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL,126,1.6 +7593,negative,@USAirways the link doesn't work..,30,13.3 +7594,negative,@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA,128,2.3 +7595,negative,@USAirways flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see?,108,2.8000000000000003 +7596,negative,@USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening?,70,2.9000000000000004 +7597,negative,@USAirways help im falling out of one of your planes,43,2.3 +7598,negative,"@USAirways this has been my WORST flying experience with you guys, you need to do better",73,2.7 +7599,negative,@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated,114,1.7999999999999998 +7600,negative,@USAirways never flying you guys again. your customer service is awful,60,3.3000000000000003 +7601,negative,@USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan!,114,8.799999999999999 +7602,negative,@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help!,107,6.5 +7603,negative,@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.,116,5.2 +7604,negative,@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.,110,7.3 +7605,negative,@USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!,84,2.4 +7606,negative,@USAirways now you just hang up on me. I’m starting to think this is personal!,64,4.7 +7607,positive,"@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!",113,7.1 +7608,negative,@USAirways in 140 characters? Yea right. Thanks for patronizing.,56,7.1 +7609,negative,"@USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic",121,4.1000000000000005 +7610,negative,@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long,110,1.7999999999999998 +7611,negative,@USAirways churn rate increasing by the second,40,2.5 +7612,negative,@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!,63,11.1 +7613,negative,@USAirways your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj,118,5.8999999999999995 +7614,negative,"@USAirways Its not just PHL, at BTV today made to deplane because ""it's Sunday and we don't know if maintenance will be available""",108,5.6000000000000005 +7615,negative,@USAirways are there such things as non-delayed flights or na? Get your shit together and get me out of here,89,3.4000000000000004 +7616,negative,"@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U",119,3.4000000000000004 +7617,negative,"@USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop",139,5.0 +7618,negative,@USAirways should look into better service✌️,39,2.6 +7619,negative,@USAirways your mobile app is horrible! Needs a major overhaul,53,3.8 +7620,negative,@USAirways you should get better employees✌️,39,2.6 +7621,negative,"@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s",100,7.000000000000001 +7622,negative,@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air,105,1.0 +7623,negative,@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB,120,9.2 +7624,negative,"@USAirways Yes, there is horrible snow. But seriously, can you not hire more people to answer the phones? Competitor have call back numbers.",118,5.1 +7625,negative,@USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done,111,2.7 +7626,negative,@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!,104,7.7 +7627,negative,@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs,94,2.1 +7628,negative,@USAirways That link doesn't work on mobile.,38,7.9 +7629,negative,@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you,87,3.4000000000000004 +7630,negative,@usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0,126,5.6000000000000005 +7631,negative,@USAirways @corybronze INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL,116,5.2 +7632,negative,@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?,112,3.5999999999999996 +7633,negative,@USAirways @TheHaileyTate Another blatant lie from @USAirways,55,5.5 +7634,negative,@USAirways Round Two of being THE worst airline ever.,45,4.3999999999999995 +7635,negative,@USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?,117,2.6 +7636,negative,@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.,107,4.7 +7637,negative,@USAirways pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal!,77,5.2 +7638,negative,@USAirways is the @comcast of airlines #2hrs35minOnHold,49,6.1 +7639,negative,@USAirways No thank you. @AmericanAir was responsive & I found alternate travel home.,77,7.8 +7640,negative,@USAirways luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia #Careless,107,3.6999999999999997 +7641,negative,@USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv,89,9.0 +7642,negative,@USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going,81,4.9 +7643,negative,"@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay...",107,9.3 +7644,negative,@USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude,93,5.4 +7645,negative,"@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example",104,3.8 +7646,negative,@USAirways are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight.,78,3.8 +7647,negative,@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.,88,3.4000000000000004 +7648,negative,@USAirways 45 minutes and moved two feet in BZE. 👎 http://t.co/AwGjkjIIac,63,11.1 +7649,negative,@USAirways on hold 2 hours 54 minutes. What's going on?,46,8.7 +7650,negative,@USAirways NOW they're not even accepting calls AT ALL! Come on.,54,7.3999999999999995 +7651,negative,@USAirways WORST customer service ever!!!,37,10.8 +7652,negative,@USAirways Three hour delay from Miami to London. None of the other flights today are delayed. Put me on another flight!,100,4.0 +7653,negative,@USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people.,71,5.6000000000000005 +7654,negative,@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom,112,8.9 +7655,negative,@USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA?,81,7.3999999999999995 +7656,negative,"@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte",110,2.7 +7657,negative,@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.,77,6.5 +7658,negative,@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!,77,3.9 +7659,negative,@USAirways needs to hire more people http://t.co/3LPVFhKy2F,53,11.3 +7660,negative,@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?,101,2.0 +7661,negative,@USairways E190 lands without nose gear in Houston - @Flightglobal http://t.co/Yf9NhMwyFF,79,10.100000000000001 +7662,negative,@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?,115,2.6 +7663,negative,@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.,115,3.5000000000000004 +7664,negative,"@USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements",90,6.7 +7665,negative,@usairways 2+ hr wait & really bad exp @PHLAirport. luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives?,118,7.6 +7666,positive,@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today. Almost there!,107,2.8000000000000003 +7667,negative,@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(,83,6.0 +7668,negative,"@usairways on hold for TWO HOURS now, pick up the PHONEEEEE",49,4.1000000000000005 +7669,negative,@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?,123,9.8 +7670,negative,@USAirways where's my bag? In line 200 deep at DCA. Agents say call 800 #. 800# says talk to agents. Abysmal customer service,103,7.8 +7671,negative,@USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh],101,7.9 +7672,negative,@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating,109,1.7999999999999998 +7673,negative,"@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure",79,2.5 +7674,negative,@USAirways this travel day sucks but Malcome K at gate 39 rocks. This guy is the brand you want to be. Replicate his approach and style.,111,3.5999999999999996 +7675,negative,"@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw",115,2.6 +7676,negative,@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated,126,4.8 +7677,negative,@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :( Trying 2 correct online Flight Booking Problems error. #unhappy,129,6.2 +7678,negative,@USAirways No one answers your reservation phone line. I need to book travel with a companion certificate. How do I get through?!!!,110,6.4 +7679,negative,@USAirways You suck!! Do you even know the meaning of contingency plan?????,64,12.5 +7680,negative,@USAirways now in a black hole of your phone system,42,2.4 +7681,negative,@USAirways using all of my monthly minute on hold with you assholes,56,1.7999999999999998 +7682,negative,"@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob",112,6.2 +7683,negative,@USAirways 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person,92,3.3000000000000003 +7684,positive,"@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her.",111,4.5 +7685,negative,"@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta",115,6.1 +7686,negative,@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting,113,2.7 +7687,negative,@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy,110,4.5 +7688,negative,@USAirways your service sucks.,27,7.3999999999999995 +7689,negative,@USAirways Past tense re help. No more. It’s been even more miserable than usual at CLT.,73,5.5 +7690,negative,"@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me",123,1.6 +7691,negative,@USAirways now you don't know where my luggage is? Seriously?,52,7.7 +7692,negative,@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!,113,3.5000000000000004 +7693,negative,@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush,118,4.2 +7694,negative,@USAirways was on the phone for over an hour waiting without an answer. 😩,60,3.3000000000000003 +7695,negative,@USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.,109,3.6999999999999997 +7696,negative,@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.,100,3.0 +7697,negative,"@USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. ""Please call back Late Flightr"".For 18 hours? Not good enough",125,5.6000000000000005 +7698,negative,@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.,102,4.9 +7699,negative,@USAirways 2 hours?! And just got disconnected.,41,9.8 +7700,negative,@USAirways I have been calling for 3 days!,35,5.7 +7701,negative,"@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?",108,6.5 +7702,negative,@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today. #newamericanairline #cheapslogannotmotto,123,4.9 +7703,negative,@USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail,111,2.7 +7704,negative,"@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?",85,4.7 +7705,negative,"@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!",121,3.3000000000000003 +7706,negative,"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg",122,8.200000000000001 +7707,negative,@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming,105,2.9000000000000004 +7708,negative,"@USAirways @msscottwg ""That's unusual"" means we screwed up but will never admit to it! #GoingForGreatnessFAIL",95,7.3999999999999995 +7709,negative,"@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!",106,5.7 +7710,negative,@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through,114,0.8999999999999999 +7711,positive,@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.,83,4.8 +7712,negative,"@USAirways @nburnside26 U hate delays, too? But u have her $$ & are holding her hostage! #GoingForGreatnessFAIL",99,10.100000000000001 +7713,positive,"@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint.",107,4.7 +7714,negative,@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please?,118,3.4000000000000004 +7715,negative,@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.,120,3.3000000000000003 +7716,negative,@USAirways I have a MAJOR complaint that I want to address w/you about my hand luggage courtesy check-in. What's the best way to do this?,113,5.3 +7717,negative,"@USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air? Staff accordingly u idiots!",92,8.7 +7718,negative,@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours & still yet to speak to a human.,120,5.0 +7719,negative,@USAirways Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated!,114,6.1 +7720,negative,@USAirways The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :(,111,5.4 +7721,positive,@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful,68,7.3999999999999995 +7722,negative,@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC.,125,4.0 +7723,negative,@USAirways your customer service is atrocious.,41,4.9 +7724,negative,@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16,108,2.8000000000000003 +7725,negative,"@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?",92,3.3000000000000003 +7726,negative,@USAirways what is the expected wait time to speak to someone via 800 number?,64,3.1 +7727,negative,"@USAirways My family, friends and colleagues will NEVER fly USAir again. Bad weather happens. The good airlines seem to communicate better.",119,4.2 +7728,negative,@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?,134,4.5 +7729,negative,"@USAirways @AmericanAir Almost half hour on hold. My cell phone battery is dying. Thanks for your loyalty from a ""Platinum"" member",110,5.5 +7730,negative,@USAirways Now going on 26 minutes on hold.,36,5.6000000000000005 +7731,negative,@USAirways u guys suck,19,5.3 +7732,negative,@USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!,114,6.1 +7733,negative,"@USAirways your customer service is a joke. First a mechanical Cancelled Flightation, now weather. On hold since 5:30 am. No humans. Pls call me!",122,6.6000000000000005 +7734,negative,@USAirways Handled. I found tkt on floor dropped by someone. No way - I’m in wheelchair - to get to podium.,87,6.9 +7735,negative,"@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up.",69,7.199999999999999 +7736,negative,"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason",123,3.3000000000000003 +7737,negative,@USAirways agent won't hold for connection arriving Late Flight. 7 min before departure time but 3 min too Late Flight. Flt 1903 gate c19. Disappointed,127,3.9 +7738,negative,@USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code?,77,5.2 +7739,positive,"@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.",107,4.7 +7740,negative,@USAirways I can't wait for the @nytimes and @WSJ to find out how poorly @USAirways handled this situation. #shameful http://t.co/HHOxQPsUbA,121,9.9 +7741,negative,@USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks,108,3.6999999999999997 +7742,negative,@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!,128,3.1 +7743,negative,@USAirways been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP!,138,5.1 +7744,negative,@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace,70,10.0 +7745,negative,@USAirways I did they are busy,25,4.0 +7746,negative,@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.,111,4.5 +7747,negative,@USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail,109,3.6999999999999997 +7748,negative,@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.,92,5.4 +7749,negative,@USAirways but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes,101,1.0 +7750,negative,@USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral,112,3.5999999999999996 +7751,negative,@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?,72,5.6000000000000005 +7752,negative,"@USAirways flight today Cancelled Flighted in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!",118,5.8999999999999995 +7753,negative,"@USAirways my brother @BRizzyberg27 missed his flight traveling home for a funeral and can't get through to the call center, can you help?",116,4.3 +7754,negative,@usairways my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now. Taking way too long http://t.co/NeHnsDCkTY,121,8.3 +7755,negative,@USAirways how does it feel to have almost everyone hate you?,51,3.9 +7756,negative,@USAirways waiting for you to figure it out. This is unacceptable.,56,5.4 +7757,negative,"@USAirways Flight Cancelled Flightled due to ""weather conditions"" in arrival city. Uh...I don't think so.",91,9.9 +7758,negative,@USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight,113,2.7 +7759,negative,@USAirways Good grief! Flight Cancelled Flightled. Been on hold since 0400.,65,6.2 +7760,negative,@USAirways ANSWER THE BLOODY PHONE!,31,6.5 +7761,negative,@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.,107,3.6999999999999997 +7762,negative,"@USAirways you got to be ""F""ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH",110,6.4 +7763,negative,@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.,115,2.6 +7764,negative,@USAirways Our flight was Cancelled Flightled & chaos abounds. I am in good humour. Please give me free everything to appease me.,112,5.4 +7765,negative,@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!! All other flights have left #usairwaysfail #worstairlineever,120,5.800000000000001 +7766,negative,@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!,73,16.400000000000002 +7767,negative,"@USAirways Never heard back, but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960.",108,5.6000000000000005 +7768,positive,@USAirways Good morning.,22,9.1 +7769,negative,"@USAirways #Overbooked SXM-CLT delayed deplaning extra passengers. #missedconnection #forcedovernight #CLT, no lodging/food. Disappointed.",126,8.7 +7770,negative,@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome,79,5.1 +7771,negative,@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time.,112,1.7999999999999998 +7772,negative,@USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU.,80,8.7 +7773,negative,"@USAirways I’ve been on hold for 36 minutes now, any time you want to answer the phone that would be great.",87,3.4000000000000004 +7774,negative,@USAirways seriously!!! Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!,124,11.3 +7775,negative,@USAirways lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP,118,5.1 +7776,negative,"@usairways trick for getting into your hold queue? I've been calling since Thursday and keep getting the ""call back Late Flightr"" message",116,4.3 +7777,positive,@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb,55,12.7 +7778,negative,@USAirways instead of tweeting your customers apologizing why don't you pick up your phone,77,2.6 +7779,negative,@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons,117,0.8999999999999999 +7780,negative,@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?,105,4.8 +7781,negative,@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse,115,4.3 +7782,negative,@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?,96,8.3 +7783,negative,@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer?,55,7.3 +7784,negative,@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way.,115,3.5000000000000004 +7785,negative,@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6,125,8.0 +7786,negative,"@USAirways ""good news. We've located the crew and made contact with them"". flight was supposed to leave 4 minutes ago. #usairwaysfail",113,7.1 +7787,negative,@USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help?,91,5.5 +7788,negative,@USAirways @AmericanAir Also your on-hold message is trying to sell Valentines Day gifts. Over a week Late Flight. Sounds about right for USAir,121,4.1000000000000005 +7789,negative,@USAirways @AmericanAir stranded in North Carolina and trying to figure out options but can't get anyone to talk to,97,3.1 +7790,negative,"@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today",105,3.8 +7791,negative,@USAirways sad experience today on 4663. Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.,111,4.5 +7792,negative,@USAirways @AmericanAir is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes,99,6.1 +7793,negative,"@USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up & again back on hold. Understand weather, but ridiculous.",123,5.7 +7794,positive,"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!",116,9.5 +7795,negative,"@USAirways was on hd for 1hr and 3min at 3:00am since my flgt from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss",121,3.3000000000000003 +7796,negative,"@USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail",104,5.800000000000001 +7797,negative,@USAirways You are 0 for 3 so far in on-time flights on this vacation.,57,5.3 +7798,negative,@USAirways I just got hanged up on trying to get to an agent. Can you help?,60,5.0 +7799,negative,@USAirways looks like you lost another customer when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition,117,2.6 +7800,negative,@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH,120,10.8 +7801,negative,"@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!",81,4.9 +7802,negative,@USAirways now on hold for 2 hrs 20 min. This is ridiculous,48,4.2 +7803,negative,"@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent",88,4.5 +7804,negative,@USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up.,100,4.0 +7805,negative,@USAirways not happy!! Trying to get home on Cancelled Flighted flight& been on hold for 2 hours. Help!! This is just crazy...,109,10.100000000000001 +7806,negative,"@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed",86,4.7 +7807,negative,@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am,80,5.0 +7808,negative,@USAirways my phone has been on hold since midght fkn 7 hrs of hold ?? Unacceptable!!!!!!!!,76,14.499999999999998 +7809,negative,@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers,102,1.0 +7810,negative,@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please,112,2.7 +7811,negative,"@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is ""on time""",115,5.2 +7812,negative,"@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?",107,4.7 +7813,negative,"@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!! Really???",92,9.8 +7814,negative,@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue,102,4.9 +7815,negative,@USAirways XNA has TSA Precheck! Would be nice if your system knew that.,60,5.0 +7816,negative,@Sb5551 Sounds like @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!,114,5.3 +7817,negative,@USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!,81,6.2 +7818,negative,@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.,78,5.1 +7819,negative,@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.,111,4.5 +7820,negative,@USAirways your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless,117,4.3 +7821,negative,@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.,116,4.3 +7822,negative,"@USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because ""ramp was broken."" No other ramps in Charlotte??",127,6.3 +7823,negative,@USAirways worst experience ever!!!!,33,15.2 +7824,negative,@USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old,108,0.8999999999999999 +7825,negative,"@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change",117,6.0 +7826,negative,"@USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!",106,5.7 +7827,negative,@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!,105,2.9000000000000004 +7828,negative,@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold,120,2.5 +7829,negative,@USAirways now on hold for 90 minutes,31,3.2 +7830,negative,@USAirways now on hold for 75 minutes.,32,6.2 +7831,negative,@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!,113,3.5000000000000004 +7832,negative,@USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route.,113,1.7999999999999998 +7833,negative,@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI,91,11.0 +7834,negative,@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!,64,14.099999999999998 +7835,negative,@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule,96,4.2 +7836,negative,@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting,105,1.9 +7837,negative,@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted,110,6.4 +7838,negative,@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?,77,5.2 +7839,negative,"@USAirways Why is my ""first available"" flight for me now Tuesday but a flight today that is ""booked ""#flt 755 available to buy online?",111,6.3 +7840,negative,@USAirways you guys suck at JFK tonight -- oh this MORNING!!!,51,11.799999999999999 +7841,negative,@USAirways 2 hours on hold. Still no answer. Horrible.,46,8.7 +7842,negative,"@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!",108,3.6999999999999997 +7843,negative,"@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable",117,4.3 +7844,negative,@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?,67,7.5 +7845,negative,@USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc?,125,4.0 +7846,negative,@USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day??,92,5.4 +7847,negative,@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?,110,3.5999999999999996 +7848,negative,@USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck,121,2.5 +7849,negative,@USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?,104,3.8 +7850,negative,@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?,82,3.6999999999999997 +7851,negative,"@USAirways this is ridiculous. I have a 6:00 AM flight and two hours of rest, wasted!!!",72,9.700000000000001 +7852,negative,@USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!!,93,6.5 +7853,negative,@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!,102,7.8 +7854,positive,@USAirways thanks! http://t.co/pD7R1lL6Re,39,17.9 +7855,negative,@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!,110,3.5999999999999996 +7856,negative,"@USAirways after a grt flight to PHX last week, tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.",113,4.3999999999999995 +7857,negative,@USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 #imtired #wannagohome,114,6.1 +7858,negative,@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?,104,2.9000000000000004 +7859,negative,@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup,86,7.000000000000001 +7860,negative,@USAirways tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠,101,4.0 +7861,negative,@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.,114,3.5000000000000004 +7862,negative,@USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more.,76,7.9 +7863,negative,@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.,100,6.0 +7864,negative,@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview,84,3.5999999999999996 +7865,negative,@USAirways how do you do that? You guys need to have much better communication. How? How can we do that?,85,5.8999999999999995 +7866,negative,@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL.,92,3.3000000000000003 +7867,negative,@USAirways so how about some help with suggested time I could call to avoid such long wait time,78,1.3 +7868,negative,@USAirways more than an hour holding to change a flight on the phone now.. What's up with that???,80,8.7 +7869,negative,@USAirways @caterobbie if that link worked most of us could take care of ourselves please contact your tech people to get that working,112,1.7999999999999998 +7870,negative,@USAirways i've been on hold since 11:30pm need to reschedule my Cancelled Flightled flight for a morning departure tomorrow. please help!!!!!!,123,8.1 +7871,negative,"@USAirways obviously your corporate definition of PATIENCE needs to be reviewed. +#Pleasehurryup #answerphone #reschedulemyflight",116,4.3 +7872,negative,@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?,90,7.8 +7873,negative,"@usairways I've been on hold since 11:30pm how many customer service reps do you have? + #seriously",83,6.0 +7874,negative,@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁,92,5.4 +7875,negative,"@USAirways yes, i am as well. **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here.",113,10.6 +7876,negative,@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.,113,2.7 +7877,negative,@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!,111,13.5 +7878,negative,@USAirways thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again,113,2.7 +7879,negative,@USAirways HELLO?! It's been FOUR HOURS since plane landed! Flt 630 phx to JFK. 3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet,110,6.4 +7880,negative,“@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.” #generic,98,7.1 +7881,negative,@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!,114,1.7999999999999998 +7882,negative,@USAirways I better get a free flight,31,3.2 +7883,negative,@USAirways @nm4agoodlife 5 hours on hold and no answer . Guess the synergy of a merger was really planned out,90,3.3000000000000003 +7884,negative,@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.,96,3.1 +7885,negative,@USAirways @_RobPrice how can he try again it will be 5-6 hours before he gets help. Contingency plans non existent.,97,6.2 +7886,negative,@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags,114,4.3999999999999995 +7887,negative,@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .,61,9.8 +7888,negative,@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?,88,4.5 +7889,negative,@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM,101,4.0 +7890,negative,@USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps,102,7.8 +7891,negative,"@USAirways keeps dropping my call and won't even let me stay on hold because they are ""too busy"" #idontwanttocallback",99,5.1 +7892,negative,@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change,123,2.4 +7893,negative,@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.,114,4.3999999999999995 +7894,negative,"@USAirways Your customer service is non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain",120,5.0 +7895,negative,@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?,90,8.9 +7896,negative,@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald,130,5.4 +7897,positive,@USAirways ok thank you! Very helpful! This is why you're my favorite airline!,66,7.6 +7898,negative,"@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest.",94,4.3 +7899,negative,@USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago!,111,3.5999999999999996 +7900,negative,@USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this?,107,5.6000000000000005 +7901,negative,@USAirways just hit 4hrs. what is typical wait time right now? should i drive 2h30m to the airport service desk?,93,4.3 +7902,negative,@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.,113,4.3999999999999995 +7903,negative,"@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city",82,2.4 +7904,negative,@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.,106,6.6000000000000005 +7905,negative,@USAirways 4 hours . How do I change my flight that was Cancelled Flightled ?,63,4.8 +7906,negative,@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to?,107,3.6999999999999997 +7907,negative,@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.,105,3.8 +7908,negative,@USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect?,93,3.2 +7909,negative,"@USAirways its fine. + +Just wondering where my money went...",52,9.6 +7910,negative,@USAirways You landed me at #BWI instead of @Reagan_Airport and have no plans for me to make it home to DC. How do you suggest I get home?,111,5.4 +7911,negative,"@USAirways stranded at BWI after two diversions. No cust service, no transport. Dumped here. Terrible customer service!",103,5.800000000000001 +7912,negative,"@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed.",82,4.9 +7913,negative,"@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!",115,6.1 +7914,negative,"@USAirways This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable",124,3.2 +7915,negative,@USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.,78,3.8 +7916,negative,@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica,106,3.8 +7917,negative,@USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable!,113,4.3999999999999995 +7918,negative,@USAirways 3hr30min right now... any end in sight?,43,11.600000000000001 +7919,negative,"@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!",112,5.4 +7920,negative,@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?,107,4.7 +7921,negative,@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time,108,1.9 +7922,negative,@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service,105,2.9000000000000004 +7923,negative,@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline,108,2.8000000000000003 +7924,negative,@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space,103,3.9 +7925,negative,@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault,113,3.5000000000000004 +7926,negative,@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS,94,3.2 +7927,negative,@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm,99,7.1 +7928,negative,"@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail.",109,4.6 +7929,negative,@USAirways by far the worst airline in history. I'll never ever fly your garbage again,72,4.2 +7930,negative,@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV,78,16.7 +7931,negative,@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!,79,12.7 +7932,negative,"@USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL ""No hanger open"" & ""a pile of snow""? #terriblecommunication",115,8.7 +7933,negative,@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway? We can't hear the pilot,87,4.6 +7934,negative,@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience,110,1.7999999999999998 +7935,negative,"@USAirways HELP! It says ""the payment is denied"" but my money has been taken out of my bank? + +And it says I have no trips coming up??",108,6.5 +7936,negative,"@USAirways help! Flight Cancelled Flighted, can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm.",120,7.5 +7937,negative,"@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in",124,4.0 +7938,negative,@USAirways @AmericanAir how do I get thru on hold over 3 hours ?,52,5.800000000000001 +7939,negative,@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service sucks and your website is conflicting.,104,2.9000000000000004 +7940,negative,@USAirways how do I change flights . 3 hours is crazy please help,53,3.8 +7941,negative,@USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost,69,4.3 +7942,negative,"@USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up",98,4.1000000000000005 +7943,negative,@USAirways please help on hold 3 hours can't change flights I'm stuck here,62,4.8 +7944,negative,@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights,97,8.200000000000001 +7945,negative,"@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence",97,4.1000000000000005 +7946,negative,@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.,69,4.3 +7947,negative,"@USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion.",115,4.3 +7948,negative,@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?,111,4.5 +7949,negative,@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.,103,4.9 +7950,negative,@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!,69,4.3 +7951,negative,@USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather,120,4.2 +7952,negative,@USAirways over an hour is unacceptable wait time. thanks for nothing. Be sure never to fly you again,84,3.5999999999999996 +7953,positive,@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :),73,6.800000000000001 +7954,negative,@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation.,90,3.3000000000000003 +7955,negative,"@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights",80,5.0 +7956,negative,"@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com",102,3.9 +7957,negative,@USAirways worst trip ever! Wish pilot would've let me off plane at 12pm during 1st delay. Now 1030pm and still sitting on runway.,108,4.6 +7958,positive,@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!,109,4.6 +7959,negative,@USAirways so far no call back,25,4.0 +7960,positive,@USAirways Oh well. I'll get to Cancun eventually.,43,9.3 +7961,negative,@USAirways standing in line with 100 people all looking to do the same,58,1.7000000000000002 +7962,negative,"@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable",110,5.5 +7963,negative,@USAirways can I at least get a response? I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them),106,5.7 +7964,negative,@USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015,107,4.7 +7965,negative,@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage,107,1.9 +7966,negative,@USAirways you can send my luggage to my house👋,39,2.6 +7967,positive,"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!",160,7.5 +7968,negative,@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?,64,3.1 +7969,negative,@USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it.,110,4.5 +7970,negative,@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?,112,4.5 +7971,negative,@USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat,115,6.1 +7972,negative,@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?,86,3.5000000000000004 +7973,negative,@USAirways and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta.,70,10.0 +7974,negative,"@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,",102,7.8 +7975,negative,@USAirways Your app and website are trash AF.,38,5.3 +7976,negative,@USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :(,97,5.2 +7977,negative,@USAirways how about an update with real information?still waiting on Tarmac in Philadelphia.,81,3.6999999999999997 +7978,negative,@usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight.,77,7.8 +7979,negative,"@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again",134,4.5 +7980,negative,@USAirways Still waiting for another crew member. #cabinfever,54,5.6000000000000005 +7981,negative,@USAirways Hey. I hve Cancelled Flightled flght & on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #?,120,6.7 +7982,negative,"@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home",113,8.0 +7983,negative,@USAirways FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? #5hourwait #nocrew,121,5.800000000000001 +7984,negative,@USAirways been on hold way to long! Is this the best level of service you can provide? - one hour+ is too long!,90,6.7 +7985,positive,@USAirways thank you!!!,21,19.0 +7986,negative,@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now.,65,4.6 +7987,negative,@USAirways hour 4 at the gate.,25,8.0 +7988,negative,@USAirways don't think you guys could mess things up any more.. Never flying with you again!,77,6.5 +7989,negative,@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far,121,1.7000000000000002 +7990,negative,@USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit.,89,3.4000000000000004 +7991,negative,@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?,105,4.8 +7992,negative,"@USAirways husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed",126,5.6000000000000005 +7993,negative,@USAirways @rylietolbert15 wow you wouldn't say,42,7.1 +7994,negative,"@USAirways BF has been stuck in CLT all day. Is the lounge offering free ""This weather sucks & we all want to cry"" tequila shots?",109,6.4 +7995,negative,“@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses,113,7.1 +7996,negative,@USAirways sucks. Flt 2692 Late Flight by 20 mins missed my connection. Thanks for the 10 bucks and a middle seat on the next flt.,106,3.8 +7997,negative,".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER",78,7.7 +7998,positive,"@USAirways I wasnt flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn.",114,3.5000000000000004 +7999,negative,@USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?!,71,5.6000000000000005 +8000,negative,@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?,121,3.3000000000000003 +8001,positive,@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.,84,2.4 +8002,negative,@USAirways hell is terrible gate agents. And a three hour wait at the gate.,62,4.8 +8003,negative,"@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25",111,9.0 +8004,positive,"@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.",118,3.4000000000000004 +8005,positive,"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl",119,10.100000000000001 +8006,negative,@USAirways nervous for flight tomrw out of key west not friendly customer service,69,1.4000000000000001 +8007,negative,"@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight.",110,3.5999999999999996 +8008,positive,@USAirways Thank you for your help today. I have been a loyal US airways customer and i appreciate your responding to my tweets.,106,2.8000000000000003 +8009,positive,@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!,119,4.2 +8010,negative,@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice,93,4.3 +8011,negative,"@USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person.",113,11.5 +8012,negative,@USAirways will you fly me to somewhere warm? I'm tired of this snow! :(,59,10.2 +8013,negative,@USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers,105,1.9 +8014,negative,@USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers.,87,3.4000000000000004 +8015,negative,@USAirways I did. They told me it was a 40 min wait & they'd call back. It's already been 45 min. Horrible,89,9.0 +8016,negative,@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.,101,5.0 +8017,negative,@USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me.,110,2.7 +8018,negative,"@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home",120,2.5 +8019,negative,"@USAirways it a change fee request from a month ago. after one hour on phone with your team, I’m told 120 day backlog. Awful.",102,4.9 +8020,negative,"@USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty & they won't let me sit there",138,7.199999999999999 +8021,negative,@USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious,99,3.0 +8022,negative,@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.,108,6.5 +8023,positive,"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!",115,7.8 +8024,negative,"@USAirways status shows ""delayed"" it was just ""waiting for takeoff"" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD",120,11.700000000000001 +8025,negative,@USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels,91,8.799999999999999 +8026,negative,"@USAirways AND my rebooked flt isn't until Monday?? AND I don't get a voucher for a hotel?! Never again, US airways.",96,9.4 +8027,positive,@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice,116,6.0 +8028,positive,@USAirways i hope i get the opportunity to join the team with this job opening!,65,3.1 +8029,negative,@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?,92,2.1999999999999997 +8030,negative,@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive,114,4.3999999999999995 +8031,positive,@USAirways thank you! You have always been so good to me. I will follow up.,61,6.6000000000000005 +8032,positive,@USAirways No Problem - he was the only person in the airport who would help :),64,6.2 +8033,positive,"@USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed...",101,8.9 +8034,positive,@USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice,115,6.1 +8035,negative,"@USAirways I was told a ""return call"" by a human",39,7.7 +8036,negative,"@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here.",95,5.3 +8037,positive,@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!,96,3.1 +8038,negative,"@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!",113,6.2 +8039,negative,"@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe",112,5.4 +8040,negative,"@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you",114,3.5000000000000004 +8041,negative,"@USAirways, another hour gone & they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir",90,13.3 +8042,negative,"@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX.",109,5.5 +8043,negative,"@USAirways We did. @AmericanAir said to open one with you, too.",53,9.4 +8044,negative,@USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3),80,12.5 +8045,negative,"@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)",110,6.4 +8046,negative,@USAirways This is ridiculous. You delayed my husband's flights & made him miss his connection. Told him to leave his bags. Sent him (1/3),119,8.4 +8047,negative,@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.,115,2.6 +8048,negative,@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?,88,4.5 +8049,negative,@USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS.,113,6.2 +8050,negative,@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal. #DoBetter @UsAirwaysSuck,112,5.4 +8051,negative,@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight. Bunch of idiots work for this airline.,99,3.0 +8052,positive,@USAirways big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked,105,1.9 +8053,negative,@USAirways you guys straight up suck ass,34,2.9000000000000004 +8054,negative,"@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew? Are you shitting me?",95,8.4 +8055,positive,@USAirways I love you guys!!!,25,16.0 +8056,negative,@USAirways my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair,113,4.3999999999999995 +8057,negative,@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?,112,8.0 +8058,negative,@USAirways what am I paying you $275 for? Fly the damn plane! Not one announcement from the crew. Let me know how you wanna refund me.,109,5.5 +8059,negative,@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks,88,6.800000000000001 +8060,negative,"@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail",116,5.2 +8061,negative,@USAirways And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l,109,8.3 +8062,negative,@USAirways is the 7th circle of hell right after the dmv. #noshadetothedmv,63,4.8 +8063,negative,@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane. #DoBetter,112,6.2 +8064,negative,@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?,113,3.5000000000000004 +8065,negative,@USAirways #Unbelievable that for 2 consecutive days I can't get through to a person. On hold over 2 hours and still going,101,4.0 +8066,negative,@USAirways you are cutting into my pregame time. Go @KentuckyMBB !!!!,59,11.899999999999999 +8067,positive,@USAirways Can't wait for the trip. Thanks for getting me there!,54,7.3999999999999995 +8068,negative,@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?,97,4.1000000000000005 +8069,negative,"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.",115,7.000000000000001 +8070,negative,@USAirways I called twice the recording says that it has being delivered to my apt but it is not here ?,83,2.4 +8071,negative,@USAirways in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?,87,4.6 +8072,negative,"@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE",141,9.2 +8073,negative,@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir,112,8.0 +8074,negative,@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel?,78,7.7 +8075,positive,@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!,92,5.4 +8076,positive,@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice,115,3.5000000000000004 +8077,negative,"@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag",116,3.4000000000000004 +8078,negative,"@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?",123,5.7 +8079,negative,@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE,91,6.6000000000000005 +8080,negative,@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour.,114,4.3999999999999995 +8081,negative,@USAirways rebooked me after i missed my flight..never called me and i didnt check my email. I (cont) http://t.co/uTfDhxa8pU,106,10.4 +8082,negative,@USAirways #SOS WHERE IS MY BAG ?,27,11.1 +8083,negative,@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral. This is pathetic.,104,2.9000000000000004 +8084,negative,"@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??",122,6.6000000000000005 +8085,negative,@USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV,121,9.1 +8086,negative,@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail,121,1.7000000000000002 +8087,negative,@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail,133,1.5 +8088,negative,@USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... 😑😩 http://t.co/Cm4roIypc2,119,10.9 +8089,negative,@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh,99,8.1 +8090,negative,@USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA,77,10.4 +8091,negative,@USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business,114,3.5000000000000004 +8092,negative,@USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial?,122,4.1000000000000005 +8093,negative,@USAirways i've been on hold for an hour trying to change my flight!!! COME ON,64,7.8 +8094,negative,@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!,125,5.6000000000000005 +8095,negative,"@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!",126,9.5 +8096,negative,@usairways this is ridiculous at CLT and we missed our connecting flight because of a chuckhole on runway?? #shameful (1/1),104,6.7 +8097,negative,@USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing,114,5.3 +8098,negative,@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!,116,8.6 +8099,negative,@USAirways flight 850. RUDE RUDE RUDE service! Awful.,46,8.7 +8100,negative,@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!,123,3.3000000000000003 +8101,negative,@USAirways so I still need to stay on hold? http://t.co/04SDytT7zd,57,12.3 +8102,negative,"Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!",111,4.5 +8103,negative,@USAirways seems to be the only airline without a dedicated line for status members,70,1.4000000000000001 +8104,negative,@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee,117,2.6 +8105,positive,"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80° in MoBay!",118,5.8999999999999995 +8106,negative,@USAirways if one with @AmericanAir why can't you use American miles????,62,11.3 +8107,negative,@USAirways why cant Sapphire members reach anyone on the phone?,54,3.6999999999999997 +8108,negative,@USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now,110,6.4 +8109,negative,@USAirways @PRof_Solutions Be prepared for 3+ hours hold times,54,7.3999999999999995 +8110,negative,@USAirways Sadly your words don't represent your company's actions. Talk is cheap.,71,7.000000000000001 +8111,negative,@USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy,87,8.0 +8112,negative,@USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours,74,9.5 +8113,negative,"@USAirways ""Owen F"" at DCA Gate 42: #rude.",35,17.1 +8114,negative,@USAirways ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer,118,6.800000000000001 +8115,negative,@USAirways on hold for 30 minutes & counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW,124,5.6000000000000005 +8116,negative,@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta,110,4.5 +8117,negative,@usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!!,88,12.5 +8118,negative,@USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful,118,0.8 +8119,negative,@USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund,98,5.1 +8120,negative,@USAirways your flight attendants are all jerks 🐳,42,2.4 +8121,negative,@USAirways Easily the most ridiculous experience trying to spend money with your company.,77,2.6 +8122,negative,@USAirways Was told it was a software bug. Told to call back this AM Now your system is too busy to handle any calls this AM. Clown shoes.,111,3.5999999999999996 +8123,negative,@USAirways - been on hold with reservations for over 30 min already! #worstairline,70,5.7 +8124,negative,@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer,113,4.3999999999999995 +8125,negative,@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!,71,5.6000000000000005 +8126,negative,"@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?",101,5.8999999999999995 +8127,negative,"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?",90,12.2 +8128,negative,@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???,90,5.6000000000000005 +8129,negative,@usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating.,91,4.3999999999999995 +8130,negative,"@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet.",112,7.1 +8131,negative,@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...,63,9.5 +8132,negative,"@USAirways check in at St. Louis is so rude, even the TSA is nicer than them.",62,6.5 +8133,negative,@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!,105,2.9000000000000004 +8134,negative,"@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC",113,1.7999999999999998 +8135,negative,@USAirways can you please post wait time-have been on hold for two hours,60,3.3000000000000003 +8136,negative,@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane & now you're Cancelled Flighting her flight home.. WTF!?,126,6.3 +8137,negative,@USAirways or is anyone even responding to social media? AWFUL.,54,5.6000000000000005 +8138,positive,@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice,91,4.3999999999999995 +8139,negative,"@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?",87,5.7 +8140,negative,@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.,115,3.5000000000000004 +8141,negative,@USAirways DCA to RSW at 8:30am Cancelled Flightled. Rebook to Charlotte Cancelled Flightled. Can we rebook selves online???,107,6.5 +8142,negative,@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website,86,2.3 +8143,negative,@USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service,71,7.000000000000001 +8144,negative,"@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?",108,2.8000000000000003 +8145,negative,"@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help.",89,5.6000000000000005 +8146,negative,"All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways",119,3.4000000000000004 +8147,negative,"@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!",117,5.1 +8148,negative,@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail,110,3.5999999999999996 +8149,negative,"@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting...",84,8.3 +8150,negative,@USAirways Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr,125,4.0 +8151,negative,@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.,113,5.3 +8152,positive,@USAirways ok. Thank you,21,9.5 +8153,negative,@USAirways told to work it out ourselves #joke #fail,44,6.800000000000001 +8154,negative,@USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN,74,5.4 +8155,negative,@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail,89,2.1999999999999997 +8156,negative,@USAirways you call this a window seat? #airbus321seat14Fproblems http://t.co/ZKOE6clGiU,80,10.0 +8157,negative,@USAirways is there a number to call to modify reservation. Please help. Very frustrating with american and us air merger,102,2.9000000000000004 +8158,negative,@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!,114,6.1 +8159,negative,@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race.,115,6.1 +8160,negative,"@USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1",102,6.9 +8161,negative,"@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me.",105,5.7 +8162,negative,"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt... +Is everything ok?",88,8.0 +8163,negative,"@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now.",113,5.3 +8164,negative,"@USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail",123,4.1000000000000005 +8165,negative,@USAirways no online clearly states I can NOT- It says to call res. I already explained that.,77,5.2 +8166,negative,@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.,112,4.5 +8167,positive,"@USAirways Got it, thanks!",23,13.0 +8168,negative,"@USAirways Umm, can you define 'extra time'?",38,13.200000000000001 +8169,negative,"@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes...",102,4.9 +8170,negative,"@USAirways Hey, my bag was damaged flying with you yesterday. What can I do?",63,6.3 +8171,negative,@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.,114,4.3999999999999995 +8172,negative,@USAirways I did at 7 pm! Still no bag..,32,12.5 +8173,positive,@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.,89,4.5 +8174,negative,"@USAirways Congrats, you've just lost a customer for good. When I made a United weather change, free/5 min. You guys 2 hrs on hold & $25.",116,9.5 +8175,negative,@USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?,117,3.4000000000000004 +8176,negative,@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic,112,4.5 +8177,negative,@USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?,107,3.6999999999999997 +8178,negative,@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!,107,8.4 +8179,positive,@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.,102,3.9 +8180,negative,@USAirways Can you help me update KTN on the profile? Ticket book via AA & that info didn't get pass on. I've been on hold forever,109,6.4 +8181,negative,@USAirways so you're not honoring miles with @united that were traveled last year?,70,5.7 +8182,negative,@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father,110,0.8999999999999999 +8183,negative,@USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour?,107,2.8000000000000003 +8184,negative,@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards,100,5.0 +8185,negative,"@USAirways >250k miles on usair. Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service.",121,8.3 +8186,negative,"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime",115,7.000000000000001 +8187,negative,@USAirways REALLY? Tried that already-got message not available to do. Next idea?,70,7.1 +8188,negative,@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.,73,8.200000000000001 +8189,negative,@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st. Thanks guys!,76,5.3 +8190,negative,@USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup,82,2.4 +8191,negative,"@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief.",105,5.7 +8192,positive,"@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.",91,9.9 +8193,negative,@USAirways at which point in told they have sold my voucher because I wasn't fast enough,73,2.7 +8194,negative,"@USAirways the kind gentleman at the gate tells me to ""go left"" to get my hotel voucher at the ticket gate. Took about 20min to get there",111,3.5999999999999996 +8195,negative,@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.,96,3.1 +8196,negative,@USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs & then zip,109,9.2 +8197,negative,@USAirways flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours.,110,4.5 +8198,negative,@USAirways refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed,110,3.5999999999999996 +8199,negative,@USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?,113,3.5000000000000004 +8200,negative,@USAirways @stephenrodrick Your team needs to build capacity,53,3.8 +8201,negative,@USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible.,89,4.5 +8202,negative,@USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!,109,10.100000000000001 +8203,negative,"@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough",119,5.0 +8204,negative,@USAirways fuck you.,18,11.1 +8205,negative,@USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever,102,3.9 +8206,negative,@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst,115,6.1 +8207,negative,@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.,117,6.0 +8208,negative,@USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN,68,10.299999999999999 +8209,negative,@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?,115,3.5000000000000004 +8210,negative,"@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather?",110,4.5 +8211,negative,"@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks",77,9.1 +8212,positive,@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!,97,6.2 +8213,negative,"@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help.",104,4.8 +8214,negative,"@USAirways you were always my go to. What happened? Airbus over Boeing, and now no customer service?",84,6.0 +8215,negative,@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!,82,4.9 +8216,negative,@USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason.,114,2.6 +8217,positive,@USAirways experience exceptional service from Cherry at #DenverAirport. #GreatService. #professionalism,95,6.3 +8218,negative,"@USAirways literally the worst flying experience of my life, and I have flown a lot",69,2.9000000000000004 +8219,negative,@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?,111,3.5999999999999996 +8220,negative,"@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke",123,3.3000000000000003 +8221,negative,@USAirways 45 minutes on hold no help,31,3.2 +8222,negative,@USAirways transferred 4x pleeeeeeeease help!,41,4.9 +8223,positive,@USAirways me too!,16,12.5 +8224,negative,@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction,109,2.8000000000000003 +8225,positive,@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided,95,1.0999999999999999 +8226,negative,@USAirways only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me...,103,5.800000000000001 +8227,negative,@USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family,112,0.8999999999999999 +8228,negative,@USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing.,90,4.3999999999999995 +8229,negative,@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there?,106,5.7 +8230,negative,"@USAirways @keithlaw I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story! #Creditcardsales",120,7.5 +8231,negative,@USAirways 13 years of Naval Service and I run the travel department for all my commands...,76,5.3 +8232,negative,@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice,117,3.4000000000000004 +8233,negative,@USAirways Already tried. How about Conf # via DM,41,7.3 +8234,negative,"@USAirways new slogan should be ""if you don't want to arrive on time, pick us""",64,7.8 +8235,negative,@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail,73,6.800000000000001 +8236,negative,@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents & Jeanine,132,4.5 +8237,negative,@USAirways I will send an email with details Late Flightr. Thank you for responding.,71,4.2 +8238,negative,@USAirways This is the last time I use your airline. I promise that!,56,5.4 +8239,negative,"@USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?",115,6.1 +8240,negative,@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?,129,3.1 +8241,negative,@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm. Instead I'm now not getting in until 4pm... tomorrow,112,6.2 +8242,negative,"@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID",118,4.2 +8243,negative,@USAirways hello I have a question for you and your phone lines have jammed,62,1.6 +8244,negative,@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside,83,3.5999999999999996 +8245,negative,@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg,65,10.8 +8246,negative,@USAirways / @AmericanAir are incompetent.,38,10.5 +8247,negative,@USAirways Now the next plane had a broken seat! My row! Another hour delay! #mad,67,7.5 +8248,negative,"@USAirways how can I make a purchase, you take the money but I don't have a reservation...Explain",81,7.3999999999999995 +8249,negative,@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn,86,10.5 +8250,positive,@USAirways yes I did thank you! They did a great job turning the flight in jan !,64,4.7 +8251,negative,@USAirways 2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold,111,3.5999999999999996 +8252,positive,@USAirways connection made. Thanks again this week. #daddyshome,56,7.1 +8253,negative,@USAirways worst customer service experience ever today. Get it together.,64,4.7 +8254,negative,@USAirways I know some folks have to use your airlines but doesn't customer service ever matter? I really hate to complain but it's brutal!,116,4.3 +8255,negative,@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys,110,3.5999999999999996 +8256,negative,@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory,70,7.1 +8257,negative,@USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out.,115,4.3 +8258,negative,@USAirways them and @AmericanAir,29,6.9 +8259,negative,@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows,89,4.5 +8260,negative,@USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing.,92,4.3 +8261,negative,@USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.,115,5.2 +8262,negative,@USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again,121,4.1000000000000005 +8263,negative,@USAirways here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain,115,7.000000000000001 +8264,negative,@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers,118,4.2 +8265,negative,@USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week.,89,5.6000000000000005 +8266,negative,@USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy,114,2.6 +8267,negative,@USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks,106,2.8000000000000003 +8268,negative,@USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company.,119,5.8999999999999995 +8269,negative,@USAirways you suck and you ruined my day. And my vacation isn't even until June.,67,6.0 +8270,negative,"@USAirways will do. maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered",111,3.5999999999999996 +8271,negative,"@USAirways yep, check it and my gmail 'Promotions' folder regularly... :-(",64,15.6 +8272,negative,@USAirways thanks for nothing,26,3.8 +8273,negative,@USAirways 2 bad planes & 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired.,97,10.299999999999999 +8274,negative,"@USAirways Good info, but am already signed up for all options. None of which sound like they applied to the 'missing' emails.",105,5.7 +8275,negative,@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?,100,2.0 +8276,positive,@USAirways thank you,18,5.6000000000000005 +8277,negative,@usairways and @american please get my plane together before I go to Jetblue,64,3.1 +8278,negative,"@USAirways it MIGHT have went through. No confirmation. ""Please wait"" then same form.",73,8.200000000000001 +8279,negative,"@USAirways found the tix#, security code not working. Tried a dozen times.",63,7.9 +8280,negative,"@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled.",79,7.6 +8281,negative,@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.,110,3.5999999999999996 +8282,negative,@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life,117,2.6 +8283,negative,@USAirways nothing important to do. Why was I told to wait in the @AmericanAir line? #patiencerunningout,89,5.6000000000000005 +8284,negative,@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip,85,4.7 +8285,negative,"Is it insulting that @USAirways @AmericanAir offer a ""non required $50 voucher as a goodwill offering..At least my bag can fly round trip",115,5.2 +8286,negative,@USAirways there is a travel advis for nyc and phil PA -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?,112,7.1 +8287,negative,@USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number.,105,5.7 +8288,negative,@USAirways flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern.,118,5.8999999999999995 +8289,negative,@USAirways how about checking the plane before having everyone board the plane? #pissed,75,4.0 +8290,negative,@USAirways link didn't work via Mobil.,33,9.1 +8291,negative,@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up.,111,7.199999999999999 +8292,negative,@USAirways How do I get through?,27,7.3999999999999995 +8293,negative,@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck,114,2.6 +8294,positive,@USAirways Yes thank you. Appreciate u checking...,44,11.4 +8295,negative,@USAirways why I can't book a flight to PRN through your website?,54,5.6000000000000005 +8296,negative,@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab,110,5.5 +8297,negative,@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies,118,2.5 +8298,negative,@USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help & to call back Late Flightr. FOR A WEEK NOW!,122,6.6000000000000005 +8299,negative,@USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?,116,1.7000000000000002 +8300,negative,"@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing.",107,2.8000000000000003 +8301,positive,"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.",112,7.1 +8302,negative,@USAirways look @Delta has made the right call on CHO. Please evaluate. http://t.co/3KhGjoFgpX,82,11.0 +8303,negative,@USAirways have checked all day. CHO needs added. Please evaluate.,57,7.000000000000001 +8304,positive,@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her,119,2.5 +8305,negative,@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel,98,3.1 +8306,negative,@nrhodes85: look! Another apology. DO NOT FLY @USAirways,49,10.2 +8307,negative,@USAirways it's painful being on hold to you!! Really 25 minutes to change a flight!! http://t.co/ocqk0JFXuA,93,11.799999999999999 +8308,negative,"@usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail",118,8.5 +8309,negative,"@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm.",95,4.2 +8310,negative,"@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer.",92,6.5 +8311,positive,@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.,78,6.4 +8312,negative,"@USAirways Batting 1.000! Four flights in a month, all four delayed!",58,8.6 +8313,negative,"@USAirways & also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail",102,7.8 +8314,negative,"@USAirways I was... 4 tomorrow. I missed my meeting today, & it was pointless 2 pay hotel today when the purpose of my trip has been screwed",118,6.800000000000001 +8315,negative,@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.,112,5.4 +8316,negative,@USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!,108,4.6 +8317,negative,"@USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?",77,5.2 +8318,positive,@USAirways Just talked to reservation. Must congratulation to them. Very friendly. Good for usair. The ONLY airline we fly.,105,5.7 +8319,negative,"@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed.",99,6.1 +8320,negative,@USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU,121,9.1 +8321,negative,@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME,93,3.2 +8322,negative,@USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans.,109,4.6 +8323,negative,"@USAirways worst customer service. ticket was 180 and fee is 200 it's ""not worth it"" for them accommodate me given circumstances in BOS",113,4.3999999999999995 +8324,negative,"@USAirways see? No response? Obviously you think this ""service"" is acceptable. #customerservicefail",88,8.0 +8325,negative,"“@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.” #false",119,6.7 +8326,negative,@USAirways It wasn't weather this morning. AWE1701 diverted back to BOS due to mechanical issues. So far lost one of 3 days :(,104,5.800000000000001 +8327,negative,@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!,109,3.6999999999999997 +8328,negative,@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers,103,2.9000000000000004 +8329,negative,@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has,108,3.6999999999999997 +8330,negative,@USAirways we have seats. on phone Iwas told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?,113,4.3999999999999995 +8331,negative,@USAirways waiting for bags now over 25min in Phl bag claim!,50,4.0 +8332,positive,@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.,80,7.5 +8333,negative,@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking,118,1.7000000000000002 +8334,negative,@USAirways Call volumes are high so the best answer is to hang up on me?,58,3.4000000000000004 +8335,positive,@USAirways i got through and am able to switch my flight with no charge. Thank you,67,3.0 +8336,positive,"@USAirways Welcome to North Texas US Air / American Air employees. +Housing and Education are great opportunities in The GR8 State Of Texas",117,2.6 +8337,negative,@USAirways yes but lost a whole day. Frustrating!! #poor customer service,63,7.9 +8338,negative,@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service.,79,5.1 +8339,negative,"@USAirways trying to check in online for a flight tomorrow. Tried computer, tablet, and phone. got error message on all devices?",108,5.6000000000000005 +8340,negative,@USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference.,112,5.4 +8341,negative,@USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service,76,1.3 +8342,negative,@USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag.,75,4.0 +8343,negative,@USAirways Not happy with start of trip! Cancelled Flightled flight #poor customerservice,78,3.8 +8344,positive,"@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!",73,8.200000000000001 +8345,negative,@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.,115,3.5000000000000004 +8346,negative,@USAirways I called the BTV desk; they had more information - so it exists. Your systems don't make it easy for the customer to access it.,113,5.3 +8347,positive,"@USAirways awesome! And yes, @UpInAirClaire is!",42,11.899999999999999 +8348,negative,@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days,113,2.7 +8349,negative,@USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up,80,2.5 +8350,negative,@USAirways I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail,110,2.7 +8351,negative,"@USAirways Literally all that says is ""Case open"" What good is that to me?",61,6.6000000000000005 +8352,negative,@USAirways no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights,91,3.3000000000000003 +8353,positive,@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!,90,5.6000000000000005 +8354,negative,"@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect",116,3.4000000000000004 +8355,positive,@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!,116,6.0 +8356,positive,"@USAirways +Good news, we got fixed.",31,9.700000000000001 +8357,negative,@sarahpompei don't bother wasting your time! @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice,122,6.6000000000000005 +8358,negative,@USAirways and now that flight pushed back to 2:35pm departure.,54,5.6000000000000005 +8359,negative,"@USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines.",114,5.3 +8360,negative,@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back,111,2.7 +8361,positive,@USAirways thank you!,19,10.5 +8362,negative,"@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!",110,5.5 +8363,negative,@USAirways delayed I'm charlotte big surprise,40,5.0 +8364,negative,"@USAirways Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA",127,7.9 +8365,negative,@AndrewFallis same here! On hold for an hour & then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight,121,6.6000000000000005 +8366,negative,@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS!,87,3.4000000000000004 +8367,negative,"@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed",123,7.3 +8368,negative,"@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA.",117,6.0 +8369,negative,"@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????",114,7.9 +8370,positive,@USAirways Thank you,18,5.6000000000000005 +8371,negative,@USAirways can I get a free mimosa to compensate my flight delay (yet again) thx,66,4.5 +8372,positive,@USAirways Reservation agent on the phone did a great job.,49,4.1000000000000005 +8373,negative,"@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps.",112,6.2 +8374,negative,@USAirways is a joke. Stop losing my luggage!,38,7.9 +8375,negative,"@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?",105,6.7 +8376,negative,"@USAirways has no idea what customer service means. As the customer, if you mess up my plans, don't treat me like its no big deal!",106,5.7 +8377,negative,@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?,97,7.199999999999999 +8378,negative,@USAirways how about a little help for the two gate agents trying to rebook flight 1707?,73,2.7 +8379,negative,@USAirways I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? #youcandobetter,109,3.6999999999999997 +8380,negative,"@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!",91,4.3999999999999995 +8381,negative,"@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made",115,5.2 +8382,negative,"@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased.",90,5.6000000000000005 +8383,negative,@USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more).,108,4.6 +8384,positive,@USAirways made it!!! Send Bloody Mary's to row 27!!!,45,17.8 +8385,negative,@USAirways I already let them know and sent 4 complaints. Got a call back finally when I was asleep and there is no return call back #,108,2.8000000000000003 +8386,negative,@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday,103,4.9 +8387,negative,@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster,116,4.3 +8388,negative,@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless,114,4.3999999999999995 +8389,negative,"@USAirways never let's me down, every. Single. Flight. Gets delayed.",59,11.899999999999999 +8390,negative,@USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection,106,0.8999999999999999 +8391,negative,@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5,109,10.100000000000001 +8392,negative,"@USAirways Thanks, but you can't. My flight was Cancelled Flightled for ""maintenance"" reasons, and the next available flight was too Late Flight for me.",129,6.2 +8393,negative,"@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing",115,7.000000000000001 +8394,negative,@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.,98,3.1 +8395,negative,"@USAirways 835, fix this ASAP",25,8.0 +8396,negative,"@USAirways No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated.""",104,4.8 +8397,negative,"@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!",124,7.3 +8398,negative,@USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it,110,2.7 +8399,positive,@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony. You will help us get to Tel Aviv on time. #HappyFriday,136,4.3999999999999995 +8400,positive,@USAirways big thanks to Yvonne Anthony from the Chairman's desk. Top tier customer service today. #outstanding #service & #support.,118,8.5 +8401,negative,@USAirways now the plane is 100 degrees and we are burning up. This is completely illegal.,75,4.0 +8402,negative,@USAirways are you fucking kidding me??? http://t.co/qjLzrYWFj2,57,15.8 +8403,negative,@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.,100,6.0 +8404,negative,@USAirways what is the damn delay????,32,15.6 +8405,negative,@USAirways it would be nice to just pull up to the gate. Still sitting here,61,3.3000000000000003 +8406,negative,@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.,97,5.2 +8407,negative,@USAirways has completely wasted my work day! Thank you for the bad service and bad Friday!,76,3.9 +8408,negative,"@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless.",115,8.7 +8409,negative,.@USAirways You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again.,103,7.8 +8410,negative,"@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!",118,6.800000000000001 +8411,negative,"@Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1/2 hours!",115,7.000000000000001 +8412,negative,"@USAirways that the flight was delayed & closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service",115,4.3 +8413,negative,@USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate,108,0.8999999999999999 +8414,negative,@USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout,102,3.9 +8415,positive,@USAirways I appreciate your prompt response.,40,5.0 +8416,negative,@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice,115,4.3 +8417,negative,@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.,106,1.9 +8418,negative,@USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable,111,1.7999999999999998 +8419,negative,@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail,114,3.5000000000000004 +8420,negative,@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous,106,2.8000000000000003 +8421,negative,@USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight.,102,2.0 +8422,negative,@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.,101,4.0 +8423,negative,@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay.,107,5.6000000000000005 +8424,negative,@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.,85,3.5000000000000004 +8425,positive,@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.,106,4.7 +8426,negative,@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.,86,2.3 +8427,negative,@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air,112,4.5 +8428,negative,@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off.,100,4.0 +8429,negative,@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days,110,6.4 +8430,negative,@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH,101,11.899999999999999 +8431,negative,@USAirways ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????,107,8.4 +8432,negative,"@USAirways yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today.",101,5.8999999999999995 +8433,negative,@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.,114,4.3999999999999995 +8434,negative,"@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard",117,5.1 +8435,negative,@USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off,116,0.8999999999999999 +8436,negative,"@USAirways you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed, stop blaming someone else",107,2.8000000000000003 +8437,negative,@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo,105,8.6 +8438,negative,"@USAirways ""Able""? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?",106,6.6000000000000005 +8439,negative,@USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue.,121,5.0 +8440,negative,@USAirways is the worst!! Still haven't left.. Everyone missing connections.,67,10.4 +8441,negative,@USAirways today's flight to Philadelphia. It's a little disappointing for the unnecessary delays and it's not even snowing in FL.,111,5.4 +8442,negative,@USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human.,108,4.6 +8443,negative,@USAirways gonna miss connecting flight.. Delayed flying out of Boston,61,4.9 +8444,negative,@USAirways on flight 1839 waiting for weight and balance info for the past 30 minutes!!!,74,5.4 +8445,positive,@USAirways thank you for refunding me on my baggage ! really appreciate it,62,3.2 +8446,negative,@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight.,109,1.7999999999999998 +8447,positive,@USAirways @AmericanAir I am so going to miss US Airways. You always provided great service and NEVER LET ME DOWN.,95,4.2 +8448,negative,@USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni,67,11.899999999999999 +8449,negative,.@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.,127,4.7 +8450,negative,"@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!",114,7.9 +8451,negative,@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated,85,2.4 +8452,negative,@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!,111,2.7 +8453,negative,"@USAirways it was 1838, almost 5 hours Late Flight due to mechanical.",58,5.2 +8454,negative,"@USAirways never flying #USAirways again. Horrible experience, terrible customer service.",80,6.2 +8455,positive,@USAirways we will...sunday! Just a few days away,42,11.899999999999999 +8456,negative,@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.,89,5.6000000000000005 +8457,negative,@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad,87,3.4000000000000004 +8458,negative,@USAirways Then told to offload because the captain was over hours? This has been a terrible experience.,88,3.4000000000000004 +8459,negative,"@USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes",85,5.8999999999999995 +8460,negative,@USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable.,103,2.9000000000000004 +8461,negative,@USAirways offloading the plane?!?!?! This is ridiculous!!!!,54,20.4 +8462,positive,"“@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?” Spring Break !!!",87,11.5 +8463,negative,@USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA,114,4.3999999999999995 +8464,positive,@USAirways I will. Thank you for at least tweeting me back:) better than most. 👌,66,7.6 +8465,negative,@USAirways that seems unlikely without a crew here to board us,52,1.9 +8466,negative,"@USAirways that's incorrect. Four people, last flight of the night, with our bags. #horriblecustomerservice",94,7.3999999999999995 +8467,positive,@USAirways Exicted to be flying with y'all soon !!,42,9.5 +8468,negative,"@USAirways the fact that you are making customers pay $15 to ""choose"" a seat and try to convince them using psychological tricks with colors",117,3.4000000000000004 +8469,negative,@USAirways I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/,101,4.0 +8470,negative,@USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks,113,3.5000000000000004 +8471,negative,@USAirways worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better.,101,3.0 +8472,negative,@USAirways now the freezing bus is just doing circles?,46,4.3 +8473,negative,"@USAirways please explain, I have plenty of time since I'm STRANDED!!",59,8.5 +8474,negative,"@USAirways I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice.",118,5.8999999999999995 +8475,negative,@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?,85,5.8999999999999995 +8476,negative,@USAirways 3935. Sitting on a freezing bus because nobody is in the plane. What is up?,71,5.6000000000000005 +8477,negative,@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary.,114,1.7999999999999998 +8478,negative,@USAirways doesn't want me to get home,32,6.2 +8479,negative,"@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?",115,4.3 +8480,negative,"@USAirways DCA->HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt & 1 announcement 4 > hour!",124,9.700000000000001 +8481,negative,"@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you.",92,8.7 +8482,negative,"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket.",116,3.4000000000000004 +8483,negative,@USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving. Flight 1137 has been awful,105,1.9 +8484,negative,@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.,102,3.9 +8485,negative,@USAirways never flying with you guys again. Extremely disorganized and too many delays.,76,3.9 +8486,negative,"@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta",116,4.3 +8487,negative,"@USAirways Flights 890 was the delay, Flight 5136 was my missed connection… Help!",69,4.3 +8488,negative,@USAirways the flight that I did not connect to was 1857.,47,4.3 +8489,negative,@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed,112,2.7 +8490,negative,@USAirways yes .not sure how you guys don't know gate is occupied and keep us waiting,70,4.3 +8491,negative,"@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment.",87,5.7 +8492,negative,@USAirways - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs,102,6.9 +8493,negative,@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.,89,5.6000000000000005 +8494,negative,@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.,117,2.6 +8495,negative,@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!,106,4.7 +8496,negative,"@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??",124,5.6000000000000005 +8497,negative,"@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!",116,6.9 +8498,negative,"@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home.",113,4.3999999999999995 +8499,negative,"@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded.",88,3.4000000000000004 +8500,positive,@USAirways FA attendant on 4553 PHL to PWM tonight was fab! An asset to your team. From 1F. Have a great night team!,94,5.3 +8501,negative,@USAirways thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa,137,2.9000000000000004 +8502,positive,@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares! See you Saturday!,115,6.1 +8503,positive,"@USAirways Thank you, @USAirways! Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir! Thank you! You won me over!",113,8.0 +8504,negative,@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???,109,5.5 +8505,negative,"@USAirways I already HAVE, four times",32,6.2 +8506,negative,"@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed.",112,6.2 +8507,negative,@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?,71,4.2 +8508,positive,"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman",57,17.5 +8509,negative,"@USAirways Seriously??? I have shared my concerns four times already, to NO avail! Geeeeezzzzz! #frustrated flyer",98,8.200000000000001 +8510,negative,@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS,118,6.800000000000001 +8511,negative,"@USAirways Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF",114,3.5000000000000004 +8512,negative,@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway,110,2.7 +8513,negative,"@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE.",72,8.3 +8514,negative,@USAirways #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie,102,5.8999999999999995 +8515,negative,@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways,103,8.7 +8516,negative,"@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost",109,7.3 +8517,negative,"@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days.",89,7.9 +8518,negative,"@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ",113,12.4 +8519,positive,@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!,118,3.4000000000000004 +8520,negative,@USAirways problem with flight in Gainesville US Airways 5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight,116,1.7000000000000002 +8521,negative,@USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested. Deal w this!!,116,4.3 +8522,negative,"@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!",102,3.9 +8523,negative,"@USAirways @AskPayPal When will it be marked ""completed"". I'm scared I'm going to lose my reservation or my money is going to be refunded.",115,7.000000000000001 +8524,negative,"@USAirways @AskPayPal completed. If that's the case then why does it still say ""in progress"" on Paypal's website. I reserved on the 13th.",115,7.8 +8525,negative,"@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious & just goes on & on. I vote for texts if practical :)",123,8.1 +8526,negative,@USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE,110,8.200000000000001 +8527,positive,@USAirways thank you finally got our bag. Customer services reps were wonderful.,69,4.3 +8528,negative,@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.,113,2.7 +8529,negative,@USAirways never fails to disappoint.,33,6.1 +8530,negative,@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?,99,5.1 +8531,negative,@UsAirways your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane #500.,107,3.6999999999999997 +8532,negative,"@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now",112,3.5999999999999996 +8533,positive,@USAirways flight 437 PHX>ORD. Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(,112,8.0 +8534,positive,@USAirways I miss you too. Work has taken me out of Philly. I’ve been on flight 1776 from BOS —> PHL so many times I should have a res. seat,114,5.3 +8535,negative,@USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!!,100,10.0 +8536,negative,@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether,110,3.5999999999999996 +8537,negative,@USAirways @AmericanAir you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart.,113,7.1 +8538,positive,@USAirways no problem. Things worked out at airport. Thanks!,52,7.7 +8539,negative,@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues,87,1.0999999999999999 +8540,negative,@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..,93,5.4 +8541,positive,"@USAirways yes, it's a domestic flight. Thank you!",43,11.600000000000001 +8542,positive,@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S,52,15.4 +8543,negative,@USAirways they say connections are good still...but another reFlight Booking Problems is the last thing I need today,100,4.0 +8544,negative,@USAirways tells me to talk to @AmericanAir about my delayed flights. AA tells me to talk to US. #ihatemergers,92,5.4 +8545,negative,@USAirways what is the holdup? Should I be looking for another flight?,59,5.1 +8546,negative,@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.,84,7.1 +8547,negative,@USAirways 4420 delayed further?,29,6.9 +8548,negative,@USAirways 25+ min. Hung up. Always awful having to call Reservations there.,65,7.7 +8549,negative,.@USAirways I guess from now on I should take my chances & keep the $50 for the courtesy free because it seems cabin is always full.,111,5.4 +8550,negative,@USAirways 4 hours Late Flightr And i lost my conection 😡,47,2.1 +8551,negative,@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member.,75,5.3 +8552,positive,"@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,",93,6.5 +8553,positive,@USAirways thanks. If you have another method also that would be nice. Appears to be a design flaw,81,3.6999999999999997 +8554,negative,@USAirways yes. Every one of these on every flight is like this. There needs to be more Velcro or something,88,3.4000000000000004 +8555,negative,@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ,96,12.5 +8556,negative,@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.,93,4.3 +8557,negative,"@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!",118,4.2 +8558,negative,@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND,111,0.8999999999999999 +8559,negative,@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility,116,6.9 +8560,negative,@USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps,82,3.6999999999999997 +8561,negative,@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.,104,4.8 +8562,negative,@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted,80,3.6999999999999997 +8563,negative,@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport,106,5.7 +8564,negative,@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(,113,3.5000000000000004 +8565,negative,"@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more",100,6.0 +8566,negative,"@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone.",107,8.4 +8567,negative,@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please,105,1.9 +8568,negative,"“@USAirways: @alan_bledsoe Thanks for your feedback, Alan.” Thx, but no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt",113,7.1 +8569,positive,@USAirways lol me too,18,5.6000000000000005 +8570,negative,@USAirways still waiting on a response,33,3.0 +8571,negative,@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.,114,7.000000000000001 +8572,negative,@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers,116,4.3 +8573,negative,@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat,112,2.7 +8574,positive,"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!",114,2.6 +8575,positive,@USAirways I just think it's weird to have mileage as 666,47,4.3 +8576,negative,@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.,108,4.6 +8577,negative,@USAirways but you guys switched me and didn't inform me of the chathes,59,3.4000000000000004 +8578,negative,"@USAirways worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice",112,8.9 +8579,negative,"@USAirways your app is bad, and you should feel bad.",43,7.000000000000001 +8580,negative,@USAirways Still irritated that our well planned and booked return was messed with & with no warning.,89,4.5 +8581,negative,@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it,109,2.8000000000000003 +8582,negative,"@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting",115,3.5000000000000004 +8583,negative,@USAirways You will be hearing a lot more from me instead of your feedback when I get back home.,78,2.6 +8584,negative,@USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible,115,1.7000000000000002 +8585,negative,@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.,114,4.3999999999999995 +8586,negative,@USAirways 5 hour cross country morning flight and you have no food? #BadService,68,4.3999999999999995 +8587,negative,@USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight.,109,5.5 +8588,negative,@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.,116,5.2 +8589,negative,@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored,114,2.6 +8590,negative,@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.,126,3.2 +8591,negative,@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its,108,2.8000000000000003 +8592,negative,"@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?",106,6.6000000000000005 +8593,negative,@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...,112,8.0 +8594,negative,@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.,100,3.0 +8595,negative,@USAirways over an hour now and still no one at the Yuma counter,52,1.9 +8596,negative,@USAirways now you have over 50 people in line. This is stupid!!! What the heck!,66,9.1 +8597,negative,@USAirways some people in line have been waiting 55 minutes for a customer service representative,83,1.2 +8598,negative,@USAirways @americanair I feel sorry for AA,37,5.4 +8599,negative,@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!!,110,4.5 +8600,negative,@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797,113,4.3999999999999995 +8601,negative,"@USAirways Stuck in Philadelphia airport for 32 hours due to ""maintenance"". Dreading my flight back home. Disgusting.",101,5.8999999999999995 +8602,negative,@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :(,68,7.3999999999999995 +8603,positive,@USAirways thanks,16,6.2 +8604,negative,@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline.,91,4.3999999999999995 +8605,negative,@USAirways I've called to resolve my dividend miles issue for a week to no avail. Please advise ASAP.,84,4.8 +8606,negative,@USAirways they finally answered. They were rude and didn't help me at all.,63,6.3 +8607,positive,"@USAirways #success made flight , please thank the crew of 556 great time recovery",69,4.3 +8608,positive,@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!,114,7.000000000000001 +8609,negative,@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful,115,2.6 +8610,negative,@USAirways 1917. Still sitting here. Feels badly handled.,50,8.0 +8611,positive,@USAirways Lilly M in SJU check in is fabulous!,39,5.1 +8612,negative,@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.,71,4.2 +8613,negative,@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience,111,7.199999999999999 +8614,positive,@USAirways that's where we are now. Thank you.,39,10.299999999999999 +8615,negative,"@USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?",109,3.6999999999999997 +8616,negative,"@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?",91,8.799999999999999 +8617,negative,@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...,85,5.8999999999999995 +8618,negative,@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.,117,6.800000000000001 +8619,positive,@USAirways #tbt every day.,23,13.0 +8620,negative,@USAirways what's the issue with flight 4420 from jax being delayed tonight?,65,4.6 +8621,negative,@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated,96,8.3 +8622,positive,"@USAirways on the DL, send Ethan some new pants and some ""white revive"" laundry tabs. He's a great guy, good crew, he's just, err, single.",114,10.5 +8623,negative,@USAirways any updates on flight 1917 from Philly to LA? Been sitting at gate for close to 2 hours,80,2.5 +8624,negative,@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started,112,2.7 +8625,positive,@USAirways thank you for refunding my bag fee. I look forward to its return today I hope.,73,4.1000000000000005 +8626,negative,@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!,72,6.9 +8627,negative,@USAirways will be stuck in PHX overnight. Service is getting worse. Flying southwest from now on.,83,4.8 +8628,negative,@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!,94,5.3 +8629,negative,@USAirways 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.,89,3.4000000000000004 +8630,positive,@USAirways thank you,18,5.6000000000000005 +8631,negative,@USAirways another bad experience today. Frozen pipes on 597. Missing connection.,71,5.6000000000000005 +8632,negative,"@USAirways of course! ""Yeah, travel has gotten harder. Ask other passengers if they will switch"" it's not the fact, it's the attitude!",113,8.799999999999999 +8633,negative,@USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone.,109,2.8000000000000003 +8634,negative,@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min,114,1.7999999999999998 +8635,negative,@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight.,95,5.3 +8636,negative,@USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time,104,2.9000000000000004 +8637,negative,@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.,124,4.0 +8638,negative,@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!,108,4.6 +8639,positive,@USAirways 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal,112,5.4 +8640,negative,"@USAirways yeah , I have been expecting The same for 3 hours",49,4.1000000000000005 +8641,negative,i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff,103,6.800000000000001 +8642,negative,@USAirways 502 M-phx Im still on The plane waiting And waiting,52,3.8 +8643,negative,@USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help!,114,4.3999999999999995 +8644,negative,@USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit.,71,8.5 +8645,negative,@USAirways that's it?!?!?,23,30.4 +8646,positive,@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀,121,4.1000000000000005 +8647,negative,@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?,81,3.6999999999999997 +8648,negative,"@USAirways My booked seat ended up being the last row which was labeled ""do no occupy"" had to play musical chairs for 30 mins. Unacceptable",115,3.5000000000000004 +8649,negative,@USAirways phone support rebooked but orig flt was Late Flight. Made it!,61,4.9 +8650,positive,@USAirways KUDOS to your phone support and Charlotte gate staff!,55,3.5999999999999996 +8651,negative,@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!,110,4.5 +8652,negative,@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt,112,0.8999999999999999 +8653,negative,@USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883),93,10.8 +8654,negative,"@USAirways I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash.",102,4.9 +8655,negative,@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email,70,7.1 +8656,negative,@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing,87,3.4000000000000004 +8657,negative,@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.,112,6.2 +8658,negative,"@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]",114,8.799999999999999 +8659,negative,@USAirways lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8,69,8.7 +8660,negative,@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?,85,8.200000000000001 +8661,negative,@USAirways just called reservations. Cannot change just able to put note on res. Problem is tsa...,83,7.199999999999999 +8662,negative,"@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?",101,6.9 +8663,negative,@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239,115,7.000000000000001 +8664,negative,@USAirways i hate you,18,5.6000000000000005 +8665,negative,"@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems. Yes, understand non transferable",129,3.1 +8666,negative,@USAirways understood and so does us airways. Getting through tsa is the problem,68,2.9000000000000004 +8667,negative,@USAirways I paid for my seat. I expect to be able to use my full seat,55,3.5999999999999996 +8668,negative,"@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse? #nothappy",102,3.9 +8669,negative,@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff,111,5.4 +8670,negative,"@USAirways the gate agent said ""it's booked in full. Sorry"" I had a ticket with a 1st class seat. I will call customer service when I land.",113,6.2 +8671,negative,"@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!",112,4.5 +8672,negative,@USAirways you're the only airline that's not open sooner. It's not a confidence booster.,76,7.9 +8673,negative,@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?,114,4.3999999999999995 +8674,negative,@USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA,93,6.5 +8675,negative,@USAirways cardholder is flying. We both have us airways and advantage cards which is more frustrating.,88,3.4000000000000004 +8676,negative,@USAirways this has been the worst trip with little to no customer service,62,1.6 +8677,negative,@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent. 130am,111,5.4 +8678,negative,"@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights..",122,3.3000000000000003 +8679,negative,"@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account.. a long, incredibly frustrating day",115,6.1 +8680,negative,"@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself",113,2.7 +8681,negative,@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help,112,4.5 +8682,negative,"@USAirways Been dealing w/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV",117,7.7 +8683,positive,@USAirways Will do :),18,16.7 +8684,negative,@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways,108,3.6999999999999997 +8685,positive,@USAirways thank you. We filled out a claim and hope to have the bags tomorrow.,65,4.6 +8686,negative,"@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags",92,4.3 +8687,positive,@USAirways - done :),17,23.5 +8688,negative,@USAirways : i was told my ticket expired but i never recvd any notice before it expired .This sucks.i paid 40k miles & $125 for the tckt,115,6.1 +8689,positive,"@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. ""Greetings from the pointy end of the airplane"" haha thanks!",117,6.0 +8690,negative,@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail,120,5.0 +8691,negative,@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min,115,2.6 +8692,negative,@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?,114,5.3 +8693,negative,@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5,99,6.1 +8694,negative,"@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight.",100,5.0 +8695,negative,@USAirways #flight4592 LET US OFF THIS PLANE!!! please go to a gate. This is absurd.,70,10.0 +8696,negative,@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.,100,5.0 +8697,negative,@USAirways lost our luggage. #yay,29,10.299999999999999 +8698,negative,@USAirways really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?!,113,3.5000000000000004 +8699,negative,@USAirways Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation,82,6.1 +8700,negative,@USAirways : its just a very bad customer service experience// can you help,63,6.3 +8701,negative,"@USAirways : i have been trying to reach dividend miles to extend my ticket for last 3 days , 20 + calls and i get a message to call back",108,3.6999999999999997 +8702,negative,@USAirways how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her,118,4.2 +8703,negative,@USAirways My flight finally arrived in Charlotte. They booked my luggage thru to lga but no room on flight for me. What a mess,104,2.9000000000000004 +8704,negative,"@USAirways been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! It wasn't weather!!",105,11.4 +8705,negative,@USAirways no your not!,20,10.0 +8706,negative,@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled,123,0.8 +8707,positive,@USAirways thank you for fixing my 5 hour delay.,40,5.0 +8708,negative,@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing,67,3.0 +8709,negative,@USAirways this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8,81,9.9 +8710,positive,@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :),117,8.5 +8711,positive,@USAirways landed safely everything worked out.,42,4.8 +8712,negative,@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth,99,4.0 +8713,negative,@USAirways you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient.,110,5.5 +8714,negative,@USAirways delays to the max,24,4.2 +8715,positive,@USAirways on Sunday! Can't wait! See you then,39,10.299999999999999 +8716,negative,@USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA,107,10.299999999999999 +8717,negative,@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far,115,6.1 +8718,negative,"@USAirways attempting ckin for flight on 2/19 all day, site unable to retrieve details. Called twice and disconnected.",101,5.0 +8719,negative,@USAirways Emailed them a week ago and still nothing...,47,8.5 +8720,negative,@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!,83,6.0 +8721,negative,@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE,96,3.1 +8722,negative,@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr,112,8.0 +8723,negative,@USAirways is the real MVP for holding up the flight connecting Philly to Tampa.,67,3.0 +8724,positive,@USAirways finally rectified my flight situation! Thanks again,55,3.5999999999999996 +8725,positive,@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything,68,5.8999999999999995 +8726,negative,@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done,127,3.9 +8727,negative,@USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned & technically never left LAX.,118,5.8999999999999995 +8728,negative,@USAirways why no ground crew at DCA when we're already Late Flight arriving #evenLate Flightr,80,3.6999999999999997 +8729,negative,@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here,100,5.0 +8730,positive,@USAirways ice cream up front! Solid,31,6.5 +8731,positive,@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout,118,4.2 +8732,negative,@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!,113,7.1 +8733,negative,"@USAirways Your software is broken. ""Call Customer Support"" is not the fix. Like I said earlier, yell at your developers.",102,6.9 +8734,negative,@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.,115,6.1 +8735,negative,"@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?",106,3.8 +8736,negative,@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone,113,1.7999999999999998 +8737,negative,@USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere.,111,3.5999999999999996 +8738,negative,@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.,102,5.8999999999999995 +8739,negative,@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?,111,1.7999999999999998 +8740,negative,@USAirways so far I've gotten six different answers,44,4.5 +8741,negative,@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.,108,4.6 +8742,negative,"@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where...",116,10.299999999999999 +8743,negative,@USAirways The captain turned off the seat belt sign so people can get up and walk around. That's not good.,88,4.5 +8744,negative,@USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today.,99,9.1 +8745,negative,@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.,111,4.5 +8746,negative,@USAirways I wish we were on our way. Now there's a problem w/de-icing.Three & 1/2 hour delay so far & sill not sure if we'll be taking off.,121,10.7 +8747,negative,@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.,87,4.6 +8748,negative,@USAirways you run a piece of shit airline!! Thanks for ruining AA,55,5.5 +8749,negative,“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.” Confirmation code?,121,5.800000000000001 +8750,negative,@USAirways Finally back on board. Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier,115,2.6 +8751,negative,"@USAirways Secondary screenings, a piece of the plane missing... Anything you want to tell us?",80,7.5 +8752,negative,@USAirways sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting.,67,7.5 +8753,negative,"@USAirways I appreciate that you actually monitor Twitter, so please pass along my feedback. I've tried calling about 15 times in 4 days :(",116,5.2 +8754,negative,@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.,115,1.7000000000000002 +8755,negative,@USAirways I don't think I've ever had a us airways flight that went smoothly.,65,6.2 +8756,negative,@USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL,119,4.2 +8757,negative,"@USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks",116,5.2 +8758,negative,@USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier. That's so wrong,96,3.1 +8759,negative,"@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga. Not good",72,6.9 +8760,negative,@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool,111,9.0 +8761,negative,"@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you ""hope"" they can find another flight. That's very considerate of you.",117,7.7 +8762,negative,@USAirways My last flight was Cancelled Flightled and I'm very disappointed.,66,4.5 +8763,negative,@USAirways just lost a faithful customer.,36,5.6000000000000005 +8764,negative,@USAirways I have 3 times and no one has been able to help me out,51,2.0 +8765,positive,@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything,108,4.6 +8766,negative,"@usairways. Seriously, attendants go AWOL for 60 mins. Now flight further delayed. Don't lite a match either http://t.co/mT8sPlm02v",114,9.6 +8767,negative,"@USAirways Joined Silver Preferred because I heard customer service was so great, pity I was misguided.",88,3.4000000000000004 +8768,negative,@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys,113,3.5000000000000004 +8769,negative,@USAirways well this is about as worthless as your regular service. A bunch of do nothings and idiots. #sucks,91,4.3999999999999995 +8770,negative,@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready,90,5.6000000000000005 +8771,negative,"@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic",120,4.2 +8772,negative,"@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate",118,5.1 +8773,negative,@USAirways thanks! Now I just need to locate where my luggage is!,54,5.6000000000000005 +8774,positive,@USAirways we haven't departed yet so let's not get too high hopes. But everything has been on schedule so far,91,4.3999999999999995 +8775,negative,"@USAirways Thanks for showing interest...3880 to Greenville, SC.",57,10.5 +8776,negative,@USAirways your app sucks balls compared to @AmericanAir,49,4.1000000000000005 +8777,negative,@USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR,122,1.6 +8778,negative,"@USAirways ""admirals club"" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!",117,12.0 +8779,negative,"@USAirways to CLT from JFK nasty planes, dirty seats & floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile",122,6.6000000000000005 +8780,negative,@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.,111,4.5 +8781,positive,@USAirways ok thank you we were told ground delay due to snow.,51,3.9 +8782,negative,@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?,122,4.1000000000000005 +8783,negative,"@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485",123,1.6 +8784,negative,@USAirways no they dont. I think I already said that. No one responds. Its an auto response. Wait is this an auto response??????,106,10.4 +8785,positive,@USAirways @AmericanAir First Class all the way!!💺✈️ Headed to @portlandjetport http://t.co/kDMq0jps02,92,10.9 +8786,negative,@USAirways started trying to reach a real person over an hour ago still no luck,65,1.5 +8787,negative,"@USAirways us2118 +My wife in Boston says no snow right now.",50,4.0 +8788,negative,@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care,104,8.7 +8789,negative,@USAirways you see now that is a lie. They auto respond with insulting email. #sucks,70,5.7 +8790,positive,@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better,117,3.4000000000000004 +8791,positive,@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd,73,11.0 +8792,negative,@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston? Usair flight 2218 #US2218,114,4.3999999999999995 +8793,negative,@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.,102,5.8999999999999995 +8794,positive,@USAirways thanks.,17,11.799999999999999 +8795,negative,@USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...,116,8.6 +8796,positive,@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow,111,0.8999999999999999 +8797,negative,@USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them,120,1.7000000000000002 +8798,negative,@USAirways how does that help me when I get no response from there??? #usairwayssucks,72,6.9 +8799,negative,@USAirways @DRVRugby team is back home but luggage all wet and partly damaged - Not happy! #blizzard,84,6.0 +8800,positive,@USAirways surprisingly quick response time by you and them. Thanks!,59,5.1 +8801,negative,@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville,110,2.7 +8802,negative,@USAirways strikes again...lost bags. And two of them. #theworst,56,12.5 +8803,negative,@USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again,118,3.4000000000000004 +8804,negative,@USAirways What's the point of a baggage claim ticket if they don't scan it for tracking?,74,5.4 +8805,negative,@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease,125,3.2 +8806,negative,@USAirways you can't even track my bag to see where it is. It's like it's disappeared.,71,8.5 +8807,negative,@USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel & I've submitted twice online,116,6.0 +8808,negative,"@USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!",113,4.3999999999999995 +8809,negative,@USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person.,112,3.5999999999999996 +8810,negative,@USAirways I spent more on the room & transportation then I did the whole flight,70,4.3 +8811,negative,@USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend,103,1.0 +8812,negative,@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service,101,1.0 +8813,negative,@USAirways only to come home a day Late Flight to find out you guys have lost my luggage,71,1.4000000000000001 +8814,negative,"@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off.",113,6.2 +8815,negative,@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport,102,1.0 +8816,negative,@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?,108,1.9 +8817,negative,"@USAirways so mad I can't even believe you guys Cancelled Flight my connecting flight after I leave the first stop, & give me a useless hotel voucher",127,3.9 +8818,negative,"@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour & a half? I'd like an answer.",119,6.7 +8819,negative,@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges,119,3.4000000000000004 +8820,negative,@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.,116,6.0 +8821,negative,@USAirways that wasn’t my Q but thanks. Wondering why you’re the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0,118,9.3 +8822,negative,@USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why,119,4.2 +8823,negative,Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma,110,2.7 +8824,negative,@USAirways 40 minutes to put my TSA number in… 40 mins… and stop holding people hostage with requiring a dividends miles acct. @tsa,109,2.8000000000000003 +8825,negative,@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks,104,9.6 +8826,negative,"@USAirways really, so what does that mean??? #usairwayssucks",53,11.3 +8827,positive,@USAirways thanks! Can you help remind the agents it's ok? Ps. Heard rumors of a streaming wifi TV/movie service you might be installing,114,5.3 +8828,negative,"@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain",86,7.000000000000001 +8829,negative,"@USAirways the only way to assist, is to actually answer the phone.",56,5.4 +8830,negative,@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?,94,3.2 +8831,negative,@usairways would it kill you to let me put my tsaprecheck number on my reservation?,69,2.9000000000000004 +8832,negative,"@usairways would it kill you to not let 3,000 miles expire",48,4.2 +8833,negative,@usairways would it kill you to let me know how many minutes I might be on hold?,64,3.1 +8834,negative,@USAirways a $100 @Samsonite - totaled. Not happy. Not at all.,52,13.5 +8835,negative,@USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck,101,3.0 +8836,negative,"@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is ""I don't really know what happened""",117,3.4000000000000004 +8837,positive,.@USAirways thanks!,18,16.7 +8838,negative,@USAirways my number is 214-725-1966. CANT WAIT...LOL #usairsucks,58,13.8 +8839,negative,@USAirways Have him call me. I cant wait to see if anything happens. Your service really sucks.#usairwayssucks,94,5.3 +8840,positive,@USAirways she also appreciated having her very own hashtag! :) #lucycat,62,8.1 +8841,negative,@scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...),116,14.7 +8842,negative,@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!,82,3.6999999999999997 +8843,negative,"@USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase.",98,5.1 +8844,negative,@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?,102,2.0 +8845,negative,"@USAirways booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone?",112,3.5999999999999996 +8846,positive,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,54,11.1 +8847,negative,@USAirways would be more pleased if you reassess your business practices. Goal should be to have passengers on plane as little as possible,116,1.7000000000000002 +8848,negative,"@USAirways that's ok, just know that I'll most likely never book with you again",66,6.1 +8849,negative,@USAirways I followed you complaint procedure only to get a run around. Your service SUCKS #usairwayssuck,90,3.3000000000000003 +8850,negative,"@USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to. The airport has more room and you know.. food!",111,8.1 +8851,negative,"@usairways That is appreciated. However, the system tells you call back Late Flightr then ends the call. No need to reply, thanks.",109,5.5 +8852,negative,@USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process?,112,3.5999999999999996 +8853,negative,@USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway,84,3.5999999999999996 +8854,negative,"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options",117,2.6 +8855,negative,@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week,110,4.5 +8856,negative,@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.,100,2.0 +8857,negative,"@USAirways +Are you an incompetent airline every day, or just days that end in 'y'?",69,7.199999999999999 +8858,negative,@USAirways There isn't a ticket number...the transaction is still pending.,65,9.2 +8859,negative,"@USAirways do families no longer get early boarding with young kids? American, your new parent, gives it to us...",95,7.3999999999999995 +8860,negative,@USAirways not patient - originally 11:51 and now 4:41.,47,10.6 +8861,negative,@USAirways your agent did not say,28,3.5999999999999996 +8862,negative,"@USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho",80,5.0 +8863,negative,@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?,106,3.8 +8864,negative,"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request",87,3.4000000000000004 +8865,negative,@USAirways must be nice to take your customer service phone off the hook! #fendforyourself,77,3.9 +8866,negative,"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information.",106,4.7 +8867,negative,"@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up",105,3.8 +8868,positive,@USAirways thanks for reaching out to me. My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.,100,6.0 +8869,negative,@USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue / next flight in 10 hrs,114,4.3999999999999995 +8870,negative,@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting,123,7.3 +8871,positive,@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G,117,8.5 +8872,negative,@USAirways link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is.,92,6.5 +8873,positive,@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!,82,3.6999999999999997 +8874,positive,@USAirways Thank you!!! On our way to get her bag now - thanks to having that number 😊,69,7.199999999999999 +8875,negative,@USAirways Would you guys please send service agents to gate B15 in Philly? All the people missed there connections and there's only 2.,113,3.5000000000000004 +8876,negative,Spend 1 HOUR on hold with @USAirways .,31,6.5 +8877,negative,@USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have a connection?,87,3.4000000000000004 +8878,negative,@USAirways last 2 times I checked a bags they were severally damaged. No one answers the baggage call line for status? #chairmanlove,111,3.5999999999999996 +8879,negative,@USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD,92,10.9 +8880,negative,"@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!",107,5.6000000000000005 +8881,negative,@USAirways I've been trying for DAYS! And I don't get hung up on until after I get through all the prompts. What am I to do??,100,7.000000000000001 +8882,negative,@USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed.,109,3.6999999999999997 +8883,negative,@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had,107,4.7 +8884,negative,@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really? A global company? Help!,115,5.2 +8885,negative,"@USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies.",118,6.800000000000001 +8886,negative,@USAirways where's my apology?,27,11.1 +8887,negative,@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg.,105,5.7 +8888,negative,"@USAirways flight today showing on time online, not able to check in. Called & told was Cancelled Flightled, put on hold over an hr ago. Help?",121,6.6000000000000005 +8889,negative,"@USAirways new tag line ""but we got you there alive!""",44,9.1 +8890,negative,@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?,89,4.5 +8891,negative,@USAirways Does your company see passengers as customers or just $$$?,59,8.5 +8892,negative,@USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight.,114,2.6 +8893,negative,@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke,86,5.800000000000001 +8894,negative,"@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?",81,4.9 +8895,negative,@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.,81,8.6 +8896,positive,"@USAirways Thank you, busy times.",29,10.299999999999999 +8897,negative,"@USAirways My flight was delayed and rerouted, and not so much as a ""sorry for your inconvenience"" from the check-in agent? #notimpressed",116,6.0 +8898,negative,"@USAirways @AmericanAir 90 min delay thanks to ""maintenance issues"". Thanks for wasting a day.",81,7.3999999999999995 +8899,negative,"@USAirways +Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent ⤵ http://t.co/Q5SB0DaVuy",106,6.6000000000000005 +8900,positive,@USAirways thanks :),18,16.7 +8901,negative,@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways,115,2.6 +8902,negative,"@USAirways Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go",115,6.1 +8903,positive,"@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏",66,12.1 +8904,negative,"@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time.",109,4.6 +8905,negative,@USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways,103,3.9 +8906,negative,"@USAirways +This is how vacations get Cancelled Flightled been on hold ⤵for 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb",130,6.9 +8907,negative,@USAirways for a response in 3-4 days? No thanks,40,7.5 +8908,negative,@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice,116,3.4000000000000004 +8909,negative,@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour,91,2.1999999999999997 +8910,positive,@USAirways thanks so much!,23,8.7 +8911,negative,@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.,95,3.2 +8912,negative,@USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease,117,3.4000000000000004 +8913,negative,@USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes,76,6.6000000000000005 +8914,negative,@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!,116,5.2 +8915,positive,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,54,11.1 +8916,negative,@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4,107,10.299999999999999 +8917,negative,",@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice. #Antitrust issue",82,8.5 +8918,negative,@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!,110,2.7 +8919,negative,@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.,101,3.0 +8920,negative,@USAirways I don't need to rebook I need to know the policy,48,4.2 +8921,negative,"@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit.",132,5.3 +8922,negative,@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv,119,8.4 +8923,negative,@USAirways that is the most useless tweet I've ever seen out of you.,56,5.4 +8924,negative,@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed,127,3.9 +8925,negative,@USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem,97,5.2 +8926,negative,@USAirways now over 2 hrs. Can't wait anymore. 2 hrs for nothing. Now what?? #frustrated #USAirways http://t.co/BuwjTVUWKM,106,13.200000000000001 +8927,negative,@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?,110,5.5 +8928,negative,@USAirways what is policy on changing flight to different dates once your flight has been delayed?,83,2.4 +8929,negative,"@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!",88,10.2 +8930,positive,@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight,117,4.3 +8931,negative,@usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ,72,15.299999999999999 +8932,negative,@USAirways what do I push to rebook with that 800 number,46,2.1999999999999997 +8933,negative,@USAirways tell the flight from clt to srq 5080 to wait!!!!!!,51,13.700000000000001 +8934,negative,@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera,80,3.6999999999999997 +8935,negative,"@USAirways grades for this trip: + +Flight timeliness: 👎✈️ +Cancelled Flightations: 👎😬 +Customer Service: 👎😡 +Flight attendants: 😊👏",114,5.3 +8936,negative,"@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, & then told "" I don't feel like dealing with it"" 😒",115,7.000000000000001 +8937,negative,@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info,81,1.2 +8938,negative,@USAirways Has the most useless & Rude employees ever at Philadelphia airport never again will I fly with them ! 😤,98,4.1000000000000005 +8939,positive,@USAirways You all work hard at making sure things flow smoothly. Keeping positive.,71,4.2 +8940,positive,@USAirways we are boarding now but have yet to depart. Thanks for the response.,66,4.5 +8941,positive,@USAirways I totally understand the weather. Just frustrated. Thanks!,61,6.6000000000000005 +8942,negative,"@USAirways tell them to get on that, please.",37,8.1 +8943,negative,@USAirways @SDFAirport I really needed to be back home yesterday and at work at 9am today. Been on plane and sitting for an hour #peeved,112,3.5999999999999996 +8944,negative,@USAirways gate agents are now working with everyone to resolve connecting flight issues which is my concern,92,1.0999999999999999 +8945,negative,@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled. Now 5534 is on 1hr delay,113,3.5000000000000004 +8946,positive,@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp,127,4.7 +8947,negative,"@USAirways, 1st a reaccommodation, now a delayed flight for this one. & the Gate Agent still hasn't mumbled a word. Folks getting anxious.",120,7.5 +8948,positive,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,54,11.1 +8949,negative,@USAirways please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.,88,8.0 +8950,negative,@USAirways how about a phone # to talk to a real person?,45,6.7 +8951,negative,@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us,111,1.7999999999999998 +8952,negative,@USAirways I gave up http://t.co/2eDgc6TbLs,39,15.4 +8953,negative,@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?,107,3.6999999999999997 +8954,negative,"@USAirways lack of communication with other offices, the customer, & yall never update ur systems. U guys are 2 established 4 this mess",117,5.1 +8955,negative,@USAirways u guys get too much $$$ and too many customers to be fucking up as badly as u do,72,5.6000000000000005 +8956,positive,"@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India. +#Mumbai #Surat #NaviMumbai",116,6.0 +8957,negative,"@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves.",114,4.3999999999999995 +8958,negative,@USAirways great but that still does not help me..,42,7.1 +8959,negative,@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go,107,2.8000000000000003 +8960,negative,@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose,97,4.1000000000000005 +8961,negative,"@USAirways I appreciate the hard work. Still, I gave up after >hour. @dsearls",68,10.299999999999999 +8962,negative,"@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it...",102,8.799999999999999 +8963,negative,@USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness,118,3.4000000000000004 +8964,negative,@USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways,116,3.4000000000000004 +8965,negative,Thanks. “@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.”,121,5.800000000000001 +8966,negative,@USAirways 325 minute delay - this is absurd. Feel free to provide credits... http://t.co/e09keJ9bv1,87,12.6 +8967,negative,@USAirways Fuck you,17,5.8999999999999995 +8968,negative,@USAirways not even on your dime and free tickets. #worsttraveldayever,61,4.9 +8969,negative,@USAirways disappointment? Making own arrangements for me & my sleeping toddler with zero assistance from USAir is maddening.,112,4.5 +8970,negative,@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.,92,5.4 +8971,negative,@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2,119,8.4 +8972,negative,"@USAirways this day has been a disaster, rude employees, no help & now no hotel. not flying with you again & I fly ALOT! Dallas=raise=now!",122,9.8 +8973,negative,@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.,118,2.5 +8974,negative,@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail,86,4.7 +8975,negative,@USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time,115,3.5000000000000004 +8976,negative,"@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue.",103,3.9 +8977,negative,@USAirways half an inch of snow in Charlotte #overwhelming,50,4.0 +8978,negative,"@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number.",106,2.8000000000000003 +8979,negative,"@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers.",111,5.4 +8980,negative,@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again,114,1.7999999999999998 +8981,negative,"@USAirways that link leads to a website that won't open on a cell phone. Good job, shocking that your airline is folding.",100,5.0 +8982,negative,@USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact?,124,6.5 +8983,negative,"@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5",103,3.9 +8984,negative,@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it,88,4.5 +8985,negative,@USAirways my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways 👿,113,4.3999999999999995 +8986,negative,@USAirways she just did but really how drunk does someone have to be before you stop serving them,80,1.3 +8987,positive,@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,61,9.8 +8988,negative,"@USAirways 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home 👠👠👠 (3 heel clicks)",109,5.5 +8989,negative,"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?",81,6.2 +8990,positive,@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!,109,5.5 +8991,negative,@USAirways I'm sick of living in an airport!! #getittogether,52,9.6 +8992,negative,"@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour",99,4.0 +8993,positive,@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight,113,1.7999999999999998 +8994,negative,@USAirways really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her,112,0.8999999999999999 +8995,positive,"@USAirways Awesome USAir, TYSVM <3",33,12.1 +8996,positive,@USAirways Thank you!,19,10.5 +8997,positive,@USAirways that would be lovely! You have great people working in your organization.,72,4.2 +8998,negative,@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.,104,3.8 +8999,negative,@USAirways hey let flight 1874get to the gate hours Late Flight and no fate with dozens of kids on board,85,1.2 +9000,negative,@USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?😑,113,4.3999999999999995 +9001,positive,"@USAirways TYVM USAir, Happy Night@ <3",36,13.900000000000002 +9002,positive,@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO,84,4.8 +9003,negative,@USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???,114,7.000000000000001 +9004,negative,@USAirways NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious,114,8.799999999999999 +9005,negative,@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.,113,8.0 +9006,negative,@USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow,111,0.8999999999999999 +9007,positive,@USAirways glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.,111,3.5999999999999996 +9008,negative,"@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA",99,9.1 +9009,negative,@USAirways @noltnancy What will be is a what may be...what is...sucks. #fail,65,15.4 +9010,negative,"@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP",121,6.6000000000000005 +9011,positive,@USAirways Will do. I appreciate the response.,40,7.5 +9012,negative,@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA,96,9.4 +9013,negative,@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword,93,5.4 +9014,negative,"@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours...",110,7.3 +9015,negative,@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance. #NeverAgain,98,5.1 +9016,negative,"@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all",120,2.5 +9017,negative,@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight. Completely dissatisfied with @USAirways,128,2.3 +9018,positive,@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it.,91,3.3000000000000003 +9019,negative,@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice,127,3.1 +9020,negative,"@USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications",123,2.4 +9021,negative,@USAirways I'm amazed at the lack of communication with the passengers.,61,4.9 +9022,negative,"@USAirways when I told csr I would close acct, he couldn't care less",56,5.4 +9023,negative,"@USAirways beware, Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English).",108,6.5 +9024,negative,@USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.,92,3.3000000000000003 +9025,negative,@USAirways bad weather shouldn't mean bad service,43,4.7 +9026,negative,@USAirways stuck in Charlotte being treated like a nobody by staff.,57,3.5000000000000004 +9027,negative,"@USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever.",98,3.1 +9028,negative,"@USAirways what does ""your reservation is 'out of sync.'"" mean? On hold w customer service 12 min and want an idea what is up",102,6.9 +9029,negative,@USAirways sits on a throne of lies,29,3.4000000000000004 +9030,negative,"@USAirways where's my bag? You called at noon promising it today, would like an update like your website promises. I need that bag!",109,5.5 +9031,negative,@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?,73,2.7 +9032,negative,"@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight.",105,5.7 +9033,positive,@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!,83,4.8 +9034,negative,@USAirways is the worst airline I’ve ever flown on. You guys have treated me like garbage today.,80,3.6999999999999997 +9035,negative,@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee,119,5.0 +9036,negative,@USAirways I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true?,110,3.5999999999999996 +9037,negative,"@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?",116,8.6 +9038,negative,@USAirways 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous!,85,3.5000000000000004 +9039,negative,@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.,118,3.4000000000000004 +9040,negative,@USAirways 4 hours... 4 hours... FOUR HOURS. It's like this is a joke to you.,63,15.9 +9041,negative,thanks to @USAirways my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet,93,2.1999999999999997 +9042,negative,@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!,104,3.8 +9043,negative,@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday,85,3.5000000000000004 +9044,negative,@USAirways I was told there is no record of my refund. Can someone please help me. This has been a long day,86,3.5000000000000004 +9045,negative,@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune,119,4.2 +9046,negative,@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.,76,2.6 +9047,negative,@USAirways Stop reposting same autoresponse That was return flight home #imateacher. Couldnt get to RSW #neptune#waivethefee #notmyfault,120,5.0 +9048,negative,@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.,99,8.1 +9049,positive,@USAirways thank you! Glad to be heading home! Great people at your call center!,67,6.0 +9050,positive,"@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd",107,10.299999999999999 +9051,negative,@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?,142,2.8000000000000003 +9052,positive,@USAirways HA! You're fun.,23,17.4 +9053,negative,@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted,126,3.2 +9054,positive,@USAirways flying high thanks!,27,7.3999999999999995 +9055,negative,@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine,112,4.5 +9056,negative,@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!,106,3.8 +9057,negative,"@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes.",112,7.1 +9058,positive,@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.,83,3.5999999999999996 +9059,negative,@USAirways flt 5302 CLT to DAY supposed to depart 5:51; the 6:20...still no crew. #schedule/contact the pilot!,94,11.700000000000001 +9060,negative,"@USAirways so i ask for ice and the attendant snaps ""i dont have ice on this cart"" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead.",116,3.4000000000000004 +9061,positive,@USAirways thanks,16,6.2 +9062,negative,@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!,68,7.3999999999999995 +9063,negative,@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit. @AmericanAir paid far too much for you.,105,6.7 +9064,negative,"@USAirways redeemed themselves! Flight out at 7:44!!! Had to call and negotiate, but thank the Lord I'm heading home!!!!!",103,12.6 +9065,negative,@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap,114,10.5 +9066,negative,@USAirways I been on hold with U for 40mins wasting my time and $ & I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT,124,8.9 +9067,negative,@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!,104,4.8 +9068,negative,@USAirways strikes again. @emilylyonss I strongly suggest you live tweet your ordeal. Their media team appreciates the updates 😎,110,3.5999999999999996 +9069,negative,@USAirways flight 4524 first a 2 hour wait for a deadhead crew then deadhead crew takes overhead bin space paying customers annoyed,110,0.8999999999999999 +9070,positive,"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.",109,3.6999999999999997 +9071,negative,"@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues.",108,5.6000000000000005 +9072,negative,"@USAirways very disappointed I wasn't ""allowed"" to change seats after checking in early online for a flight tomorrow morning.",107,4.7 +9073,negative,@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.,106,4.7 +9074,negative,@USAirways 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable. Fix this or I'll put it on blast on social media and TV,115,7.000000000000001 +9075,negative,@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach. I want resolution or a comp,107,1.9 +9076,positive,"@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH.",122,6.6000000000000005 +9077,negative,@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe,115,9.6 +9078,negative,@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.,111,2.7 +9079,positive,@USAirways Flight # 604. Thanks.,28,14.299999999999999 +9080,negative,@USAirways flight 4524 delayed for 2 hours for a deadhead crew. Lets make 150 paying customers wait ...that is great service #USAirways,114,5.3 +9081,negative,@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay,107,8.4 +9082,negative,@USAirways is anyone working today?? Anyone want to pick up a phone?,57,7.000000000000001 +9083,negative,@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here. Nobody cares that I hate your shitty airline.,114,7.000000000000001 +9084,negative,"@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot. Both my flights f'd, Sunday for ""sickcrew"". Cancelled Flighted my mechanics flight today.",127,8.7 +9085,positive,"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏",99,12.1 +9086,negative,@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst,82,7.3 +9087,negative,"@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault",130,5.4 +9088,positive,@USAirways Thank you. And thanks for being so accommodating.,52,5.800000000000001 +9089,positive,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE 🙏🙏🙏😢😢😢🙏🙏🙏,65,10.8 +9090,negative,@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob,117,4.3 +9091,negative,@USAirways won't waive $200 fee due to #neptune. Can't use credit w/o paying fee. Couldnt get to destination to use their tic #waivethefee,116,7.8 +9092,negative,@USAirways no wonder you are the lowest rated airline in america. #shameful #USAirways,74,5.4 +9093,negative,@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic.,84,4.8 +9094,positive,@USAirways thanks!,17,11.799999999999999 +9095,negative,"@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed.",91,4.3999999999999995 +9096,negative,@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault #waive$200fee #ripoff #poorcustomerservice,128,6.2 +9097,positive,@USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏,77,9.1 +9098,negative,"@USAirways If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice",120,5.0 +9099,negative,@USAirways flight #654 sitting at JFK with delays for 3-1/2 hrs! No employees to load bags? #terrible,85,8.200000000000001 +9100,negative,@USAirways I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for.,129,2.3 +9101,negative,"@USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option.",113,7.1 +9102,positive,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)🙏🙏🙏✌️😉),82,12.2 +9103,negative,"@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help.",70,8.6 +9104,negative,"@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|",90,4.3999999999999995 +9105,negative,@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.,78,5.1 +9106,negative,@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?,90,6.7 +9107,negative,@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?,65,3.1 +9108,negative,@USAirways was rebooked but sucked big time. Crappy layover. Customer service very sub-par.,79,6.3 +9109,positive,@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.,115,1.7000000000000002 +9110,negative,@USAirways have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw.,87,3.4000000000000004 +9111,negative,@USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more. @delta is better,115,3.5000000000000004 +9112,negative,@USAirways I would be on my way but wether has delayed yet again.. Love the Charlotte ice storm!! Good luck with mad customers,104,4.8 +9113,negative,@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...,113,5.3 +9114,negative,@USAirways tooooo many Cancelled Flightations! My chain of command hates me now,68,2.9000000000000004 +9115,negative,@USAirways you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain,114,3.5000000000000004 +9116,negative,@USAirways I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight,114,4.3999999999999995 +9117,positive,@USAirways that's why u guys are my #1 choice.,38,10.5 +9118,positive,@USAirways thanks. 😒,18,11.1 +9119,negative,@usairways I’m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck,114,3.5000000000000004 +9120,negative,"@usairways I just want to get home before Wednesday... Joke is over, 50hrs of Cancelled Flightlations and delays is enough!",104,5.800000000000001 +9121,positive,@USAirways how about a drink voucher for the next flight?? #winkwink,58,6.9 +9122,positive,@USAirways nice touch with using my first name. Very intimate. I'll be filing a claim soon to be reimbursed. Have a us airways day!,108,5.6000000000000005 +9123,negative,"@USAirways The airline is embarrassing itself. I get that bad weather isn't your fault, but your response to it couldn't have been worse.",115,5.2 +9124,negative,@USAirways any updates on flight 5202 from ORF to PHL no one at gate... ;(,60,10.0 +9125,negative,"@usairways Yes. Works in Firefox. + +Can do everything but finish purchase. Button turns gray, never submits. For a couple weeks now.",112,6.2 +9126,negative,@USAirways 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills.,113,3.5000000000000004 +9127,negative,"@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight",116,5.2 +9128,negative,"@usairways told no gates open at #ORD, needed to wait 20mins. Still waiting after about 4 mins.",79,6.3 +9129,negative,@USAirways And it's 3:22 with no sign of boarding.... Can I please get another update?,72,11.1 +9130,negative,@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks,112,5.4 +9131,positive,"@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!",116,3.4000000000000004 +9132,negative,@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn,99,9.1 +9133,positive,@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know,113,5.3 +9134,negative,@usairways Thx for responding :) When bags came there was mad rush towards end of jetway—why not just put thru baggage claim?,104,3.8 +9135,negative,@USAirways @AmericanAir we are on us/aa flight 4443.We arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?,109,9.2 +9136,negative,@USAirways Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours,103,1.0 +9137,negative,"@USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part...",93,5.4 +9138,negative,@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service,92,2.1999999999999997 +9139,positive,@USAirways right on. Up. Up & away ✈️🌞,35,14.299999999999999 +9140,negative,@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks,104,3.8 +9141,negative,@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?,105,5.7 +9142,negative,@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup,90,4.3999999999999995 +9143,negative,"@usairways you made us miss our flight, first class now I can't even enter the admirals club. Not happy dm me to fix this.",99,5.1 +9144,negative,"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm",109,2.8000000000000003 +9145,negative,@USAirways on hold for 2 hours. You know what just keep my money,52,3.8 +9146,negative,@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands & I want 2 reschedule same flight but in July,114,3.5000000000000004 +9147,negative,@USAirways flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP,101,4.0 +9148,negative,@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks,97,12.4 +9149,negative,@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2),116,6.0 +9150,negative,@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?,92,4.3 +9151,negative,@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?,116,5.2 +9152,negative,"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?",116,4.3 +9153,negative,@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email.,114,4.3999999999999995 +9154,positive,@USAirways Thank you so much its been a very stressful day,48,2.1 +9155,negative,"@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed",118,3.4000000000000004 +9156,negative,"@usairways If I could/wanted to call I wouldn't use the internet to make a reservation. + +Site won't work on Chrome, on several computers.",116,6.0 +9157,negative,@USAirways Waiting for my luggage on flight 1923. Is there a delay?,56,5.4 +9158,negative,@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx,117,3.4000000000000004 +9159,negative,@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please.,141,4.3 +9160,positive,@USAirways Absolutely!! The staff was amazing!!,42,11.899999999999999 +9161,negative,@USAirways you are horrendous. Pull your shit together,47,4.3 +9162,positive,@USAirways Haha - that will indeed be a great day!,41,7.3 +9163,negative,"@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading.",106,5.7 +9164,negative,@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..,115,2.6 +9165,negative,@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl,122,7.3999999999999995 +9166,positive,@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?,75,6.7 +9167,negative,@USAirways @AmericanAir best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done,116,5.2 +9168,negative,"@usairways and @AmericanAir 4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight.",122,4.1000000000000005 +9169,negative,@USAirways then why did my whole team be able to put there carry ons under the plane,68,1.5 +9170,positive,@USAirways customer service at its finest,36,2.8000000000000003 +9171,negative,@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?,107,4.7 +9172,negative,@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!,109,4.6 +9173,positive,@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :),76,7.9 +9174,negative,.@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?,113,5.3 +9175,negative,@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.,110,6.4 +9176,negative,@USAirways No I missed the funeral so I had to take a train back to Newark,59,1.7000000000000002 +9177,negative,@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you,76,2.6 +9178,positive,@USAirways — I had exceptional service on flight #403 from IND to PHX!!,59,6.800000000000001 +9179,negative,@USAirways it's be nice to take a flight and have some level of consistency / service from the flight attendants. Quality control???,111,6.3 +9180,negative,@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems,150,0.7000000000000001 +9181,negative,"@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault....",115,7.8 +9182,negative,@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before,123,0.8 +9183,negative,@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities,114,0.8999999999999999 +9184,negative,@USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.,125,3.2 +9185,negative,"@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation",110,2.7 +9186,negative,@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?,107,3.6999999999999997 +9187,negative,@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.,116,3.4000000000000004 +9188,positive,@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc,65,12.3 +9189,negative,"@USAirways & there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10.",109,7.3 +9190,negative,@USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay,108,1.9 +9191,negative,@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay,88,1.0999999999999999 +9192,negative,@USAirways when I call it says y'all are too busy and to call back Late Flightr. this is terrible customer service. what will you do about it?,116,4.3 +9193,negative,"@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of",80,2.5 +9194,negative,@USAirways I was completely ripped of by US Airways today never fly this airline I am contacting my local news,91,1.0999999999999999 +9195,negative,@USAirways I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP!,101,5.0 +9196,negative,@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?,77,3.9 +9197,negative,@USAirways Why is there no contact email for customer complaints?,56,3.5999999999999996 +9198,negative,"@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral.",95,3.2 +9199,negative,"@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled.",117,3.4000000000000004 +9200,negative,@USAirways still crickets from customer service.,43,4.7 +9201,negative,"@USAirways +That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!",130,3.1 +9202,negative,@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?,108,2.8000000000000003 +9203,negative,@USAirways want to bump up my seet to first class for two Cancelled Flightlations in 24hrs?? what a joke,86,3.5000000000000004 +9204,negative,@USAirways to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is,92,5.4 +9205,negative,@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace.,96,7.3 +9206,positive,@USAirways will do. Hoping for a voucher for a future flight #Optimistic,61,4.9 +9207,negative,@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia!,70,4.3 +9208,negative,@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday,111,3.5999999999999996 +9209,negative,@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures,113,3.5000000000000004 +9210,negative,@USAirways no warm weather hubs means no Mexico for us. And I can't go anywhere else since you lost my bags. I hope you attempt to rectify,112,3.5999999999999996 +9211,negative,@USAirways No kidding. Oy.,23,13.0 +9212,positive,@USAirways thanks,16,6.2 +9213,negative,@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!,107,3.6999999999999997 +9214,negative,@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?,113,3.5000000000000004 +9215,negative,@USAirways and it still says it's on time on your website btw,50,4.0 +9216,negative,@USAirways your customer service is horrible,39,2.6 +9217,negative,@USAirways I expect something more than telling me to see an agent to rebook my flight...,74,5.4 +9218,negative,@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are.,90,3.3000000000000003 +9219,negative,@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh,96,3.1 +9220,negative,@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot.,97,5.2 +9221,negative,@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1),104,2.9000000000000004 +9222,positive,@USAirways please give Tara G a pat on the back and praise. She was very very helpful. She is at PHL member lounge,92,3.3000000000000003 +9223,positive,@USAirways thanks I hope I get to my destination,40,2.5 +9224,negative,@USAirways well its 11:45am and just got an email that my 11am flight is delayed-thats not right,80,3.6999999999999997 +9225,negative,@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started.,109,5.5 +9226,negative,@USAirways your chairmans phone is down. what other number can i use?,58,5.2 +9227,negative,@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...,103,6.800000000000001 +9228,positive,"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday",74,2.7 +9229,negative,@USAirways it takes a month?,24,8.3 +9230,negative,"Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways",108,8.3 +9231,negative,@USAirways it was supposed to be a carry on and in Pittsburgh coming to Boston it was a carry on,77,1.3 +9232,negative,@USAirways can't even get on hold to wait to speak to someone-awesome,58,5.2 +9233,negative,"@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable.",82,4.9 +9234,negative,. @USAirways It's been Cancelled Flighted. Your SM response is slow.,58,8.6 +9235,negative,"@USAirways I’ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?",124,4.0 +9236,negative,@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights,115,2.6 +9237,negative,@USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad,109,1.7999999999999998 +9238,negative,"@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?",110,4.5 +9239,negative,@USAirways I have been on hold with your Gold reservations line for OVER 3 HOURS now. Flight Cancelled Flightled. Trying to rebook.,110,3.5999999999999996 +9240,negative,.@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.,101,4.0 +9241,negative,@USAirways reservations had me on hold for 2 hours only to hang up...smh 😕,61,6.6000000000000005 +9242,negative,@USAirways @AmericanAir How r u supposed to change flights when u can't get thru to reservations? #OneHourOnHold,96,5.2 +9243,negative,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless,119,2.5 +9244,negative,@AmericanAir thanks for getting back to me. But I will find other airlines in the future.,74,4.1000000000000005 +9245,negative,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?,106,4.7 +9246,negative,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal",113,2.7 +9247,negative,"@AmericanAir no thanks. As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible.",110,4.5 +9248,negative,"@AmericanAir sorry so Late Flight, responded to your DM.",48,6.2 +9249,positive,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.",124,5.6000000000000005 +9250,negative,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers",117,4.3 +9251,negative,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW,87,12.6 +9252,negative,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface",117,3.4000000000000004 +9253,negative,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.,107,8.4 +9254,negative,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?,67,9.0 +9255,positive,@AmericanAir thank you!,21,9.5 +9256,negative,"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest",97,6.2 +9257,negative,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX,108,3.6999999999999997 +9258,negative,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing,68,2.9000000000000004 +9259,negative,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?,121,4.1000000000000005 +9260,positive,@AmericanAir thanks,18,5.6000000000000005 +9261,negative,@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating,114,3.5000000000000004 +9262,negative,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.,111,5.4 +9263,negative,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr,122,11.5 +9264,negative,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.",137,5.1 +9265,positive,@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?,88,4.5 +9266,positive,"@AmericanAir Great, thanks. Followed.",34,11.799999999999999 +9267,positive,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!,87,5.7 +9268,negative,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.,74,5.4 +9269,positive,@AmericanAir got another flight. Thanks you,38,5.3 +9270,negative,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?",103,3.9 +9271,negative,"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah.",76,3.9 +9272,positive,@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃,97,3.1 +9273,negative,@AmericanAir still waiting for a flight... I should get my money back,58,6.9 +9274,negative,@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.,71,4.2 +9275,negative,"“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA",88,9.1 +9276,positive,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.,116,5.2 +9277,negative,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.,108,4.6 +9278,negative,"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!",123,6.5 +9279,negative,@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?,110,2.7 +9280,positive,"@AmericanAir yes yes yes,so glad to be headed home!",43,7.000000000000001 +9281,negative,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now,113,8.0 +9282,positive,@AmericanAir thanks!!,20,15.0 +9283,positive,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx,76,1.3 +9284,negative,@AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped,113,3.5000000000000004 +9285,negative,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...,114,9.6 +9286,negative,@AmericanAir narrowly made standby...lots of snags this trip!,54,9.3 +9287,negative,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.",112,3.5999999999999996 +9288,positive,@AmericanAir thanks so much!,25,8.0 +9289,positive,"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same",122,4.1000000000000005 +9290,negative,@AmericanAir I need a flight out tonight. Isn't there anything else?,58,6.9 +9291,positive,@AmericanAir thank you for the confirmation.,39,5.1 +9292,negative,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback",93,7.5 +9293,negative,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.,117,6.0 +9294,negative,@AmericanAir “Inconvenient” is such a convenient word.,48,4.2 +9295,negative,"@AmericanAir + Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.",116,6.0 +9296,negative,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful",88,2.3 +9297,negative,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.",106,8.5 +9298,negative,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed,90,4.3999999999999995 +9299,negative,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm,54,13.0 +9300,positive,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.,77,6.5 +9301,negative,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways. I ASKED and was told, ""NO."" #thenewamerican",93,11.799999999999999 +9302,negative,@AmericanAir good care of their customers if anything happen to then take you @Delta for getting me back to NYC !! Screw you @AmericanAir,114,4.3999999999999995 +9303,negative,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take,123,4.9 +9304,negative,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them,122,2.5 +9305,negative,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed,108,3.6999999999999997 +9306,positive,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.",107,5.6000000000000005 +9307,negative,"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again.",109,6.4 +9308,negative,@AmericanAir don't worry you won't steal my money again,47,6.4 +9309,negative,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!,104,2.9000000000000004 +9310,negative,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa,81,7.3999999999999995 +9311,negative,"@AmericanAir +It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.",95,8.4 +9312,negative,"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.",91,3.3000000000000003 +9313,negative,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams,96,5.2 +9314,negative,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-,113,4.3999999999999995 +9315,negative,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!",87,4.6 +9316,positive,"@AmericanAir ""Airport snow removal method #22..."" +Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN",121,13.200000000000001 +9317,negative,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight?,118,3.4000000000000004 +9318,positive,"@AmericanAir great, thanks!",25,12.0 +9319,positive,@AmericanAir awesome. Thanks!,27,11.1 +9320,negative,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?,108,4.6 +9321,negative,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings,89,1.0999999999999999 +9322,negative,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice",113,4.3999999999999995 +9323,negative,"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy.",95,3.2 +9324,negative,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.,124,3.2 +9325,negative,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?",114,4.3999999999999995 +9326,negative,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff",123,4.1000000000000005 +9327,negative,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.,76,3.9 +9328,negative,@AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks!,78,7.7 +9329,positive,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.,125,4.8 +9330,negative,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...,100,6.0 +9331,negative,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.,110,3.5999999999999996 +9332,positive,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:),113,11.5 +9333,positive,@AmericanAir These are some awesome photos. Thanks for sharing! 😁,56,5.4 +9334,positive,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier",119,7.6 +9335,negative,@AmericanAir how about some rampers at gate b40 dfw? Waiting to be marshaled in,66,3.0 +9336,negative,@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta,119,4.2 +9337,positive,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.,96,4.2 +9338,positive,@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out,99,3.0 +9339,positive,@AmericanAir @beantownmatty Sounds like a date!,42,7.1 +9340,negative,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican,91,6.6000000000000005 +9341,negative,@AmericanAir another day another grievance with this airline. No customer service,71,2.8000000000000003 +9342,negative,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO.""",100,9.0 +9343,negative,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait,104,2.9000000000000004 +9344,positive,"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp",119,9.2 +9345,negative,@AmericanAir @lpalumbo what weather sun is out,40,5.0 +9346,negative,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good,93,2.1999999999999997 +9347,negative,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.,112,5.4 +9348,positive,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.,73,4.1000000000000005 +9349,negative,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care,87,2.3 +9350,negative,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir,90,5.6000000000000005 +9351,negative,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.,118,1.7000000000000002 +9352,negative,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.,114,6.1 +9353,negative,@AmericanAir you could train your flight attendants to have some manners and decency,72,1.4000000000000001 +9354,positive,@AmericanAir @dfwairport you 2 together are the best part of flying!,58,5.2 +9355,negative,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you.,92,5.4 +9356,negative,@AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!,128,7.8 +9357,negative,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.,84,6.0 +9358,negative,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!,115,4.3 +9359,negative,@AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.,95,5.3 +9360,negative,@AmericanAir I want to speak to a human being! !! This is not an obscene request!,66,7.6 +9361,negative,@AmericanAir no response to DM or email yet. customer service?,53,5.7 +9362,negative,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!,108,3.6999999999999997 +9363,positive,@AmericanAir Thank you.....you do the same!!,39,20.5 +9364,negative,@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face,97,1.0 +9365,negative,"@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan & only one leg reported. Asked for credit, no response.",118,6.800000000000001 +9366,positive,@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!,113,4.3999999999999995 +9367,negative,"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW...",62,8.1 +9368,negative,@DeltaAssist now at 57 minutes waiting on Silver Elite line for someone to pick up! Help!,74,4.1000000000000005 +9369,negative,@DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me,70,4.3 +9370,negative,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless,119,2.5 +9371,negative,@AmericanAir thanks for getting back to me. But I will find other airlines in the future.,74,4.1000000000000005 +9372,negative,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?,106,4.7 +9373,negative,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal",113,2.7 +9374,negative,"@AmericanAir no thanks. As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible.",110,4.5 +9375,negative,"@AmericanAir sorry so Late Flight, responded to your DM.",48,6.2 +9376,negative,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.",124,5.6000000000000005 +9377,negative,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers",117,4.3 +9378,negative,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW,87,12.6 +9379,negative,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface",117,3.4000000000000004 +9380,negative,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.,107,8.4 +9381,negative,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?,67,9.0 +9382,positive,@AmericanAir thank you!,21,9.5 +9383,negative,"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest",97,6.2 +9384,negative,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX,108,3.6999999999999997 +9385,negative,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing,68,2.9000000000000004 +9386,negative,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?,121,4.1000000000000005 +9387,positive,@AmericanAir thanks,18,5.6000000000000005 +9388,negative,@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating,114,3.5000000000000004 +9389,negative,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.,111,5.4 +9390,negative,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr,122,11.5 +9391,negative,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.",137,5.1 +9392,positive,"@AmericanAir Thank you, you too!",28,10.7 +9393,positive,"@AmericanAir Great, thanks. Followed.",34,11.799999999999999 +9394,positive,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!,87,5.7 +9395,negative,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.,74,5.4 +9396,positive,@AmericanAir got another flight. Thanks you,38,5.3 +9397,negative,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?",103,3.9 +9398,negative,"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah.",76,3.9 +9399,negative,@AmericanAir still waiting for a flight... I should get my money back,58,6.9 +9400,negative,@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.,71,4.2 +9401,negative,"“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA",88,9.1 +9402,positive,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.,116,5.2 +9403,negative,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.,108,4.6 +9404,negative,"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!",123,6.5 +9405,positive,"@AmericanAir yes yes yes,so glad to be headed home!",43,7.000000000000001 +9406,negative,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now,113,8.0 +9407,positive,@AmericanAir thanks!!,20,15.0 +9408,positive,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx,76,1.3 +9409,negative,@AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped,113,3.5000000000000004 +9410,negative,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...,114,9.6 +9411,negative,@AmericanAir narrowly made standby...lots of snags this trip!,54,9.3 +9412,negative,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.",112,3.5999999999999996 +9413,positive,@AmericanAir thanks so much!,25,8.0 +9414,negative,@AmericanAir I need a flight out tonight. Isn't there anything else?,58,6.9 +9415,positive,@AmericanAir thank you for the confirmation.,39,5.1 +9416,negative,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback",93,7.5 +9417,negative,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.,117,6.0 +9418,negative,@AmericanAir “Inconvenient” is such a convenient word.,48,4.2 +9419,negative,"@AmericanAir + Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.",116,6.0 +9420,negative,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful",88,2.3 +9421,negative,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.",106,8.5 +9422,negative,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed,90,4.3999999999999995 +9423,negative,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm,54,13.0 +9424,positive,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.,77,6.5 +9425,negative,"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.",78,6.4 +9426,negative,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways. I ASKED and was told, ""NO."" #thenewamerican",93,11.799999999999999 +9427,negative,@AmericanAir good care of their customers if anything happen to then take you @Delta for getting me back to NYC !! Screw you @AmericanAir,114,4.3999999999999995 +9428,negative,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take,123,4.9 +9429,negative,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them,122,2.5 +9430,negative,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed,108,3.6999999999999997 +9431,negative,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.",107,5.6000000000000005 +9432,positive,@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP,90,10.0 +9433,negative,"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again.",109,6.4 +9434,negative,@AmericanAir don't worry you won't steal my money again,47,6.4 +9435,negative,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!,104,2.9000000000000004 +9436,negative,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa,81,7.3999999999999995 +9437,negative,"@AmericanAir +It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.",95,8.4 +9438,negative,"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.",91,3.3000000000000003 +9439,positive,@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄,53,11.3 +9440,negative,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams,96,5.2 +9441,negative,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-,113,4.3999999999999995 +9442,negative,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!",87,4.6 +9443,positive,"@AmericanAir ""Airport snow removal method #22..."" +Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN",121,13.200000000000001 +9444,negative,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight?,118,3.4000000000000004 +9445,positive,"@AmericanAir great, thanks!",25,12.0 +9446,positive,@AmericanAir awesome. Thanks!,27,11.1 +9447,negative,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?,108,4.6 +9448,negative,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings,89,1.0999999999999999 +9449,negative,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice",113,4.3999999999999995 +9450,negative,"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy.",95,3.2 +9451,negative,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.,124,3.2 +9452,negative,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?",114,4.3999999999999995 +9453,negative,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff",123,4.1000000000000005 +9454,negative,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.,76,3.9 +9455,negative,@AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks!,78,7.7 +9456,negative,"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.",112,3.5999999999999996 +9457,negative,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.,125,4.8 +9458,negative,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...,100,6.0 +9459,negative,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.,110,3.5999999999999996 +9460,positive,@AmericanAir thanks!,19,10.5 +9461,positive,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:),113,11.5 +9462,positive,@AmericanAir These are some awesome photos. Thanks for sharing! 😁,56,5.4 +9463,positive,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier",119,7.6 +9464,negative,@AmericanAir how about some rampers at gate b40 dfw? Waiting to be marshaled in,66,3.0 +9465,negative,@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta,119,4.2 +9466,positive,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.,96,4.2 +9467,positive,"@AmericanAir we are off to Kax premium. Hoping this flight is better food, TV now I know how to work it and service. Tnx",97,4.1000000000000005 +9468,positive,@AmericanAir @beantownmatty Sounds like a date!,42,7.1 +9469,negative,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican,91,6.6000000000000005 +9470,negative,@AmericanAir another day another grievance with this airline. No customer service,71,2.8000000000000003 +9471,negative,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO.""",100,9.0 +9472,negative,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait,104,2.9000000000000004 +9473,positive,@AmericanAir Thanks so much!,25,8.0 +9474,positive,"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp",119,9.2 +9475,negative,@AmericanAir @lpalumbo what weather sun is out,40,5.0 +9476,negative,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good,93,2.1999999999999997 +9477,negative,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.,112,5.4 +9478,negative,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.,73,4.1000000000000005 +9479,negative,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care,87,2.3 +9480,negative,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir,90,5.6000000000000005 +9481,negative,@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?,86,3.5000000000000004 +9482,negative,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.,118,1.7000000000000002 +9483,negative,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.,114,6.1 +9484,negative,@AmericanAir you could train your flight attendants to have some manners and decency,72,1.4000000000000001 +9485,negative,@AmericanAir change fee = same price of new ticket... Not logical,55,9.1 +9486,positive,@AmericanAir Nice to read it! Thank you very much!,42,7.1 +9487,negative,@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!,114,1.7999999999999998 +9488,negative,@AmericanAir Fuck you.,20,10.0 +9489,negative,"@AmericanAir +Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????",118,12.7 +9490,positive,@AmericanAir @dfwairport me too!! LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!,71,7.000000000000001 +9491,positive,@AmericanAir Thanks!,19,10.5 +9492,negative,@americanair Can someone contact me about my awful experience with american airlines this weekend,84,1.2 +9493,negative,"@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase",117,3.4000000000000004 +9494,negative,"@AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest.",113,3.5000000000000004 +9495,positive,@AmericanAir @dfwairport you 2 together are the best part of flying!,58,5.2 +9496,positive,"@AmericanAir @dfwairport Guys, let it go. http://t.co/vOxcghciJi",58,15.5 +9497,negative,@AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?,94,4.3 +9498,positive,@AmericanAir I can hardly believe it! Bundle up and stay warm! 😉,53,5.7 +9499,negative,@AmericanAir the flight is not going to make the connection to #MEX #AA2444,63,4.8 +9500,positive,@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.,97,4.1000000000000005 +9501,negative,"@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and...",121,7.3999999999999995 +9502,positive,@AmericanAir great customer service thanks,38,2.6 +9503,negative,"@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out.",120,3.3000000000000003 +9504,negative,@AmericanAir we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern,109,0.8999999999999999 +9505,negative,@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.,108,3.6999999999999997 +9506,negative,"@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after",109,1.7999999999999998 +9507,negative,@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept,107,1.9 +9508,negative,@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire,98,4.1000000000000005 +9509,positive,"@AmericanAir +I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?",108,6.5 +9510,positive,@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.,90,3.3000000000000003 +9511,negative,"@AmericanAir It's been 3 weeks and no reply from customer relations yet. Running out of time, please help. request: 1-2888155964 thanks",115,6.1 +9512,negative,@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?,99,4.0 +9513,negative,"@AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!",113,8.799999999999999 +9514,negative,@AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat,112,2.7 +9515,negative,@AmericanAir Flight 2559 it's been delayed every hour since 8:55 am.,58,6.9 +9516,positive,Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.,78,6.4 +9517,positive,@AmericanAir well have all day and all the time in the world,49,2.0 +9518,negative,@AmericanAir Can't unload flight #3322 because jetway is broken. #steps #planB? #waiting nearly an hour,89,9.0 +9519,negative,"@AmericanAir I'd love to take my seat, but it appears as though someone already has. #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb",119,10.100000000000001 +9520,negative,"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely! + +http://t.co/wDyEkVB1Ze",120,7.5 +9521,negative,@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?,111,1.7999999999999998 +9522,negative,@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.,102,4.9 +9523,positive,@AmericanAir oh it's nothing my issue was already resolved and I am in the air,64,3.1 +9524,negative,@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒,112,1.7999999999999998 +9525,negative,@AmericanAir I need an answer why we can't get into Wichita Falls.,55,5.5 +9526,negative,@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http://t.co/Ib8kyjBCJM,123,8.9 +9527,negative,@AmericanAir I need refund.,24,8.3 +9528,negative,"@AmericanAir really needs to get a a clue and start treating people like humans, not animals. #americandairlinesSUCKS",101,4.0 +9529,negative,@AmericanAir why is raleigh not on the updated southern states advisory???,64,6.2 +9530,negative,@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found,105,1.0 +9531,negative,@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay,93,5.4 +9532,negative,"@AmericanAir stop sending me back to ""customer relations ""I have hand written a letter to them, send in a letter, called them, no help!!",113,7.1 +9533,negative,@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day,108,2.8000000000000003 +9534,negative,"@AmericanAir +Can you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks",113,3.5000000000000004 +9535,negative,@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?,73,4.1000000000000005 +9536,positive,@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint,120,0.8 +9537,negative,@AmericanAir Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC we negotiate w/companies forU!,127,8.7 +9538,negative,"@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh",102,4.9 +9539,negative,"@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length.",108,4.6 +9540,negative,@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.,97,2.1 +9541,negative,@AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK,108,6.5 +9542,negative,@AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?,125,3.2 +9543,negative,@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL,104,4.8 +9544,negative,@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats,106,1.9 +9545,negative,"@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO.",115,2.6 +9546,positive,@AmericanAir Thanks for the quick response - it's appreciated!,54,7.3999999999999995 +9547,negative,@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS,115,3.5000000000000004 +9548,positive,@AmericanAir thanks for the update,30,3.3000000000000003 +9549,negative,@AmericanAir thanks for finally letting me get through to book my flight. Frustration set in... #donedeal #talktoahuman,103,6.800000000000001 +9550,negative,@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked,109,1.7999999999999998 +9551,negative,"Yes, and it gets disconnected due to the lack of WIFI strength “@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?”",117,6.0 +9552,negative,"@AmericanAir the communications seems to be an issue too, no?",52,5.800000000000001 +9553,negative,@AmericanAir now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???,114,3.5000000000000004 +9554,negative,@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937,85,2.4 +9555,positive,@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.,117,4.3 +9556,negative,"@AmericanAir +Hello...My baggage has been lost in another city. Can anyone help me with this?",79,7.6 +9557,positive,@AmericanAir my boss is :),22,13.600000000000001 +9558,negative,"@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber.",116,4.3 +9559,negative,@AmericanAir I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!,96,3.1 +9560,positive,@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you 😄,118,2.5 +9561,negative,"@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths",108,5.6000000000000005 +9562,negative,@AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&likely to be told we need more fuel.#cycle,120,5.800000000000001 +9563,negative,@AmericanAir Is there lack of communication/competition between the American and the Air by any chance?,89,3.4000000000000004 +9564,negative,"@AmericanAir No, had already waited an hour for it and wanted to get home.",61,4.9 +9565,negative,"@AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t.",85,4.7 +9566,negative,@AmericanAir over 70 days no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http://t.co/9R9OmzQAVI,118,8.5 +9567,negative,@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?,79,3.8 +9568,positive,@AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather.,64,4.7 +9569,negative,@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?,110,7.3 +9570,negative,"@AmericanAir Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?",101,4.0 +9571,positive,@AmericanAir great thank you,25,4.0 +9572,negative,"@AmericanAir..still here. feet are freezing b/c doors have been open. Flt time was 8:30. We have fuel but now waiting for ""rampers"" #AA4285",117,9.4 +9573,negative,"@AmericanAir Just got a call from baggage dept. ""...still looking for your property"". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!",120,10.8 +9574,negative,@AmericanAir there is a fat man stuck in your airplanes bathroom,54,1.9 +9575,positive,@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!,118,4.2 +9576,negative,@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?,75,6.7 +9577,positive,@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.,118,3.4000000000000004 +9578,negative,"@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land.",97,5.2 +9579,negative,@AmericanAir the whole plane is the same. How old is this plane? The seats leather is coming apart ay the seams.,92,4.3 +9580,negative,@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!,115,3.5000000000000004 +9581,negative,@AmericanAir my seat is disgusting. Old and dirty. When are you going to refurbish this plane? US Air 597 jfk to phx,95,4.2 +9582,negative,@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...,118,4.2 +9583,negative,"@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?",116,4.3 +9584,negative,"@AmericanAir no repair made to the water line. No potable water on board this flight. ""We will take off soon."" Time for new planes MCI>DFW.",118,7.6 +9585,positive,"@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago.",94,5.3 +9586,negative,"@AmericanAir I'll be sticking with @southwest in the future. No change fees, first bag free, and stellar customer service.",104,6.7 +9587,positive,"@AmericanAir although you have no control of the weather, you came through with a great customer service",88,2.3 +9588,negative,@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible.,98,3.1 +9589,negative,@AmericanAir ...2/2 doesn't help me.,32,21.9 +9590,negative,"@AmericanAir As I already have a booked flight that I can't use & can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2",129,9.3 +9591,negative,@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!,82,4.9 +9592,negative,@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print,85,7.1 +9593,positive,@AmericanAir I wish I could remember all of their names!,47,4.3 +9594,negative,@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland,68,7.3999999999999995 +9595,negative,@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220,106,3.8 +9596,positive,"@AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9",77,9.1 +9597,negative,"@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?",78,3.8 +9598,negative,@AmericanAir Customer service provides no wiggle room to change flight without a $200 change fee. @southwest has always been accommodating.,120,4.2 +9599,negative,"@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!",95,8.4 +9600,positive,"@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!",60,6.7 +9601,negative,@AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.,107,2.8000000000000003 +9602,negative,@AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..,110,2.7 +9603,positive,@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW,73,2.7 +9604,negative,@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee,118,5.8999999999999995 +9605,negative,"“@AmericanAir: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.”#NoXTraLegRoom #NoCoatCloset",121,7.3999999999999995 +9606,positive,@AmericanAir made it! Thanks AA!,28,10.7 +9607,negative,@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci,114,6.1 +9608,positive,@AmericanAir why thank you!! Yayayay!!,34,14.7 +9609,negative,@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated,114,3.5000000000000004 +9610,positive,@AmericanAir Thank you for being so responsive on Twitter. Truly impressive.,66,4.5 +9611,negative,@AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!,96,13.5 +9612,negative,@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!,81,3.6999999999999997 +9613,negative,"@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again. Unknowledgeable staff.",91,4.3999999999999995 +9614,positive,"Thank you, @AmericanAir! Much appreciated.",38,10.5 +9615,negative,@AmericanAir I’m still waiting - this has been going on far too long. Is there someone I can speak to?,83,4.8 +9616,positive,"@AmericanAir mission accomplished today, Thank you!",46,6.5 +9617,negative,@AmericanAir zoom in on the sauce and potatoes. This stuff is vile. And I mean vile. http://t.co/m2PHoavRxC,91,9.9 +9618,negative,@AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them,110,5.5 +9619,negative,"@AmericanAir when will there be wifi on the DCA-STL route? 2 hour flight, could use some love!",78,6.4 +9620,negative,@AmericanAir What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm,91,9.9 +9621,negative,@AmericanAir thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.,119,3.4000000000000004 +9622,negative,@AmericanAir I lost my (basket) ballbag on your plane,45,6.7 +9623,positive,@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.,115,3.5000000000000004 +9624,negative,@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.,112,5.4 +9625,negative,"@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside.",113,4.3999999999999995 +9626,negative,"@AmericanAir Disappointing lack of kindness toward this person. The agent asked her counterparts ""why this person was talking to her"".",115,4.3 +9627,negative,"@AmericanAir yes starting w/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU",95,4.2 +9628,negative,"@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still ""Now Boarding""...",114,7.9 +9629,positive,@AmericanAir fantastic thanks! Will try and tweet a photo of the view :),60,6.7 +9630,positive,@AmericanAir excellent! Love you guys! If it is first class I'll hug ya'll! See you shortly!,77,9.1 +9631,positive,"@AmericanAir Thanks, have emailed them. How long should I expect for a response?",68,5.8999999999999995 +9632,positive,@AmericanAir great job TYR ground crew...now let's get this bird outta here!!! Tell flight 3200 to wait on me...be there in 45 mikes!,111,10.8 +9633,negative,@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.,113,4.3999999999999995 +9634,negative,"@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform.",119,5.0 +9635,negative,@AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.,115,3.5000000000000004 +9636,negative,"@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that",115,5.2 +9637,negative,@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding.,113,2.7 +9638,negative,@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are,79,2.5 +9639,positive,@AmericanAir ...have you seen Blue? Go look it up :),43,16.3 +9640,negative,@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.,119,4.2 +9641,negative,"@AmericanAir really? That's it? Not even a ""we are looking into this to see what happened/what we could do better next time""",103,6.800000000000001 +9642,negative,@AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401,77,7.8 +9643,positive,@AmericanAir Thank you.,21,9.5 +9644,negative,@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible,112,5.4 +9645,negative,@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people,87,6.9 +9646,negative,"@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?",124,4.0 +9647,negative,@AmericanAir thank you for the robotic and non helpful assistance.,57,3.5000000000000004 +9648,negative,@AmericanAir I fly weekly with you and haven't seen one,46,4.3 +9649,negative,"@AmericanAir I would love to say the same but it's not so much. 5hs flight, no internet, no personal A/C, 20yr old plane. #NoFunAtAll",110,8.200000000000001 +9650,negative,"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?",126,5.6000000000000005 +9651,negative,@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.,112,1.7999999999999998 +9652,negative,@AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all.,119,5.0 +9653,negative,@AmericanAir That’s a rather clunky process. Whoever designed that clearly doesn’t understand e-mail 101.,92,4.3 +9654,positive,@AmericanAir thanks! Flight 2160 today. Great crew!,45,8.9 +9655,negative,@AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful?,87,5.7 +9656,negative,"@AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using ""weather""",122,10.7 +9657,positive,@AmericanAir is rising like the sun at DCA this morning. @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe,105,9.5 +9658,negative,@AmericanAir she has the guy u served drinks 2 til he needed awheelchair to get off the plane is a more important then the assaulted women,113,0.8999999999999999 +9659,negative,"@AmericanAir there's a lot of talks and no doing. +MIA-SFO on a 20+ year old plane #nonewplanes #old #shame http://t.co/TwETPXUpPN",111,11.700000000000001 +9660,negative,@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !,99,3.0 +9661,negative,@AmericanAir are you a bot? Haha always same lies from you!,49,6.1 +9662,negative,@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks,91,5.5 +9663,negative,@AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space.,78,5.1 +9664,negative,@AmericanAir so great AA1103 sitting for an hour first technical problems now what?,71,2.8000000000000003 +9665,negative,@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!,54,3.6999999999999997 +9666,negative,@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!,92,3.3000000000000003 +9667,negative,@AmericanAir just need to know why it wasn't done like it was promised it would yesterday,74,2.7 +9668,negative,"@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning",124,6.5 +9669,negative,@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.,82,3.6999999999999997 +9670,positive,"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service",120,5.0 +9671,negative,@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?,108,2.8000000000000003 +9672,negative,@AmericanAir 3 months of straight travel ahead. Time to find new airline.,62,4.8 +9673,negative,@AmericanAir I'm flying into DCA my bag is at IAD. I am already Late Flight for my meetings at work. I will call the number when I land 😭,109,3.6999999999999997 +9674,negative,@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......,94,12.8 +9675,negative,@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel. So until I get to DC argg,111,2.7 +9676,negative,"@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!",115,9.6 +9677,negative,"@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes....",121,5.0 +9678,negative,@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur,117,5.1 +9679,negative,"@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care",118,4.2 +9680,negative,@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt,113,2.7 +9681,negative,@AmericanAir you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy,128,3.9 +9682,negative,@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from...,116,5.2 +9683,negative,@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline,115,6.1 +9684,negative,"@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX",112,3.5999999999999996 +9685,negative,@AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone,112,3.5999999999999996 +9686,negative,"@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in.",90,6.7 +9687,negative,"@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep.",73,4.1000000000000005 +9688,negative,@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues,118,3.4000000000000004 +9689,negative,"@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?",108,2.8000000000000003 +9690,negative,@AmericanAir needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt,124,8.9 +9691,negative,@AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances.,86,3.5000000000000004 +9692,negative,@AmericanAir the pilot her and another flight attendant left walking away laughing. Just wow,79,2.5 +9693,negative,@AmericanAir oh no she left the counter and went downstairs. Then she told Elise an agent that joined her not to come over to counter.,110,2.7 +9694,negative,"@AmericanAir @Delta Maybe? Long trip, Late Flight night & queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead.",125,8.0 +9695,negative,@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd,116,1.7000000000000002 +9696,negative,".@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue.",120,12.5 +9697,negative,".@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded...",105,12.4 +9698,negative,@AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error,81,2.5 +9699,positive,"@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.",115,5.2 +9700,negative,@AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http://t.co/DQnn0Rf1V8,98,10.2 +9701,negative,"@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling.",125,5.6000000000000005 +9702,negative,"@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping",115,4.3 +9703,negative,@AmericanAir We all did! Skipper's walk-around too :(,46,13.0 +9704,negative,@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.,116,3.4000000000000004 +9705,negative,@AmericanAir thanks for the canned reply.,36,5.6000000000000005 +9706,negative,"@AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??",116,4.3 +9707,negative,@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information,104,3.8 +9708,negative,@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!,87,2.3 +9709,negative,"@AmericanAir I tried when I landed, but there was no-one there. I've emailed your customer service twice now who don't seem to care.",110,6.4 +9710,negative,"@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost!",102,4.9 +9711,negative,"@AmericanAir nothing, you have done enough.",38,7.9 +9712,negative,@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!,69,2.9000000000000004 +9713,positive,@AmericanAir Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux,95,8.4 +9714,negative,@AmericanAir gah this is so frustrating! Nobody has my address here in the USA. Where are my bags!?!? So disorganised!!!!!!!!!!!,109,16.5 +9715,positive,@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-)),61,11.5 +9716,negative,"@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!",118,6.800000000000001 +9717,negative,"@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide",126,4.8 +9718,negative,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you.,92,5.4 +9719,negative,@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX,116,5.2 +9720,negative,"@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no",96,4.2 +9721,negative,"@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should",115,5.2 +9722,negative,@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere,91,1.0999999999999999 +9723,negative,@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.,119,2.5 +9724,negative,@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation,116,0.8999999999999999 +9725,negative,@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer,104,1.9 +9726,negative,@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude 😡😡,105,3.8 +9727,negative,@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry,116,1.7000000000000002 +9728,negative,@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible..,82,7.3 +9729,negative,"@AmericanAir I did twice.got a letter back saying that your company ""doesn't issue refunds for phone bills"" help!phone will be shut off",114,5.3 +9730,negative,"@AmericanAir TY! But, their site says "" Please note that we do not offer a print subscription service for American Way. ...""",103,8.7 +9731,negative,@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them,114,0.8999999999999999 +9732,negative,"@AmericanAir after losing my bags for 4 days&charging me $475 to""arrange pick up""in argentina,claiming tollfree: won't reimburse me. Help!",124,8.9 +9733,negative,"@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine.",117,4.3 +9734,negative,"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?",110,4.5 +9735,negative,@AmericanAir I responded. Your info different than your customer service line,67,3.0 +9736,negative,"@AmericanAir will not help us on the phone, at the gate or in checkin. I book travel for clients and cannot believe the lack of service",110,2.7 +9737,negative,"@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around",101,4.0 +9738,negative,@AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain,111,2.7 +9739,negative,@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible,128,4.7 +9740,negative,@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???,120,5.800000000000001 +9741,negative,@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!,119,5.0 +9742,negative,@AmericanAir *does = doesn't,25,16.0 +9743,negative,@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.,93,7.5 +9744,negative,@AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service!,116,3.4000000000000004 +9745,negative,"@AmericanAir @emxlyy ""The wheel was broken when we got it. We swear.""",58,10.299999999999999 +9746,negative,@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???,137,2.9000000000000004 +9747,negative,@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!!,109,5.5 +9748,negative,"@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas. Baggage was only checked to ORD.",102,5.8999999999999995 +9749,negative,"@AmericanAir you guys Cancelled Flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks",111,2.7 +9750,negative,"@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour.",102,4.9 +9751,positive,@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.,121,4.1000000000000005 +9752,positive,@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.,90,4.3999999999999995 +9753,negative,@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag.,111,4.5 +9754,negative,"@AmericanAir yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow",98,3.1 +9755,negative,"@AmericanAir nothing to do with Mother Nature, more like poor commutation.",64,4.7 +9756,negative,@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.,107,2.8000000000000003 +9757,negative,@AmericanAir hey! I have a name issue on my reservation can you help?,57,5.3 +9758,negative,@AmericanAir I DM'd you,20,10.0 +9759,positive,@AmericanAir thank you! My lost item was located at ORD and is being returned to me.,69,4.3 +9760,negative,Why doesn't @AmericanAir provide a means for dialogue? What is the fear that drives this decision? #worstcustomerserviceever,108,4.6 +9761,negative,"@AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event",85,5.8999999999999995 +9762,negative,@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing.,100,3.0 +9763,negative,@AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag,105,7.6 +9764,negative,"@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time.",110,4.5 +9765,negative,Why doesn't @AmericanAir allow for conversations between upset customers and their customer service? #worstcustomerserviceever,113,3.5000000000000004 +9766,negative,@AmericanAir it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. 👎😡✈️ #notahappycustomer #leavingtomm,126,4.0 +9767,negative,"@AmericanAir no, you should do something about everything happened yesterday...",70,7.1 +9768,negative,"@AmericanAir Thanks! Bleh, disconnected! Let's try this again!!",56,12.5 +9769,positive,@AmericanAir appreciate it!!,26,11.5 +9770,positive,"@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?",58,6.9 +9771,positive,"@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition.",89,5.6000000000000005 +9772,negative,@AmericanAir your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage.,115,2.6 +9773,negative,@AmericanAir were stuck on a plane in Dallas that's supposed to be going to Okc. There's an issue w/ the plane. Any idea on how much longer?,114,6.1 +9774,negative,@AmericanAir - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice,108,7.3999999999999995 +9775,positive,@AmericanAir Thanks!,19,10.5 +9776,negative,@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever,104,5.800000000000001 +9777,positive,@AmericanAir thanks you always be my airline of choice when possible,58,1.7000000000000002 +9778,negative,@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain,102,3.9 +9779,negative,@AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight?,77,2.6 +9780,negative,.@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!,101,5.8999999999999995 +9781,negative,@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back,114,6.1 +9782,negative,"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm.",116,6.9 +9783,positive,"@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)",116,6.9 +9784,negative,"@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow.",117,5.1 +9785,negative,@AmericanAir @united @SpiritAirPR @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI,128,10.9 +9786,negative,@AmericanAir It's sad how I can't afford any long distance trips though. :/,63,9.5 +9787,positive,@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure👌,120,3.3000000000000003 +9788,negative,"@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience",116,3.4000000000000004 +9789,negative,@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.,93,5.4 +9790,negative,@AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing.,96,4.2 +9791,negative,@AmericanAir I look forward to hearing back and hope that my next trip will not be like this,75,1.3 +9792,positive,"@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!",92,4.3 +9793,positive,"@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!",118,5.1 +9794,negative,@AmericanAir - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice,115,7.000000000000001 +9795,positive,@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum.,82,8.5 +9796,negative,@AmericanAir no not yet. Waiting now to be connected to an agent,53,3.8 +9797,negative,@AmericanAir when should i expect a response from customer relations,59,1.7000000000000002 +9798,negative,"@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day",105,3.8 +9799,negative,@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario,127,1.6 +9800,negative,@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH 😁,80,1.3 +9801,negative,"@AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?",118,5.1 +9802,positive,@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.,44,11.4 +9803,negative,@AmericanAir #2298. Everyone else was outstanding.,45,8.9 +9804,negative,@AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well,83,6.0 +9805,negative,"@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to.",95,4.2 +9806,negative,@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets,102,2.0 +9807,negative,@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right?,132,7.6 +9808,negative,"@AmericanAir you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need",119,3.4000000000000004 +9809,negative,"@AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah ""I"" got it rebooked",96,7.3 +9810,positive,@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3,113,2.7 +9811,negative,@AmericanAir you've got to be kidding. Look at the pictures. I'm hoping it's on the flight that just came in. The whole story is 2 much,110,6.4 +9812,negative,"@AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral.",117,6.0 +9813,negative,"Nice try @AmericanAir I heard your crew whisper ""she's still at the hotel, she probably doesn't think she has to work until tomorrow""",111,5.4 +9814,negative,@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated.,110,4.5 +9815,positive,@AmericanAir Thank you,20,5.0 +9816,negative,"@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN",121,9.1 +9817,negative,"@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy",125,8.0 +9818,negative,@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.,116,6.9 +9819,positive,@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO,59,5.1 +9820,negative,@AmericanAir YOU FUCKING SUCK,26,3.8 +9821,positive,@AmericanAir thank you,20,5.0 +9822,negative,@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail,66,7.6 +9823,negative,@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm,97,6.2 +9824,positive,@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.,118,4.2 +9825,negative,@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse,77,3.9 +9826,positive,@AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia,112,7.1 +9827,negative,"@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer ""service"". Ever. #customerservice #fail",118,9.3 +9828,negative,@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke,71,2.8000000000000003 +9829,negative,@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?,117,5.1 +9830,negative,"@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear",111,9.9 +9831,negative,@AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8,102,14.7 +9832,negative,@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?,103,3.9 +9833,positive,@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.,90,3.3000000000000003 +9834,negative,@AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :(,67,7.5 +9835,negative,@AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty,74,2.7 +9836,positive,@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644,114,7.9 +9837,negative,@AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical,64,6.2 +9838,negative,"@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on.",96,6.2 +9839,negative,@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen.,111,3.5999999999999996 +9840,positive,@AmericanAir Just followed you.,28,7.1 +9841,negative,@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable,108,0.8999999999999999 +9842,negative,@AmericanAir what is going on with the flight 2417? It has been delay a lot .,62,4.8 +9843,negative,@AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere.,90,3.3000000000000003 +9844,negative,@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days,67,4.5 +9845,negative,"@AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed.",114,5.3 +9846,negative,"@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew",121,8.3 +9847,negative,@AmericanAir unable to access the website. Will try again.,50,6.0 +9848,negative,@AmericanAir Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF,74,12.2 +9849,negative,@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm,91,2.1999999999999997 +9850,positive,Keep it up :) @AmericanAir,22,13.600000000000001 +9851,negative,@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.,113,5.3 +9852,negative,@AmericanAir thx for the apology. A commitment to fix your broken system would be better. Actually fixing it would be better still.,110,3.5999999999999996 +9853,negative,@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.,82,3.6999999999999997 +9854,negative,@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke,101,2.0 +9855,negative,@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather,124,2.4 +9856,negative,@AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will,117,0.8999999999999999 +9857,negative,@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth,109,0.8999999999999999 +9858,negative,@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient,117,3.4000000000000004 +9859,negative,@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight,112,0.8999999999999999 +9860,negative,@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have,117,1.7000000000000002 +9861,negative,@AmericanAir WHAT IS GOING ON? This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.,96,6.2 +9862,positive,@AmericanAir I've just received the ticket. Thank you for your help,57,5.3 +9863,negative,@AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee...,116,6.0 +9864,negative,"@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen.",116,2.6 +9865,negative,@AmericanAir so disappointed with this airline never again will I book with you guys,71,1.4000000000000001 +9866,positive,@AmericanAir thanks,18,5.6000000000000005 +9867,negative,"@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service",109,5.5 +9868,negative,@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?,88,3.4000000000000004 +9869,negative,"@AmericanAir ""sorry you were disappointed"" #outoftouchwithreality #people have kids and jobs",82,6.1 +9870,negative,@AmericanAir @nrosenb1 It's not allowing me to book available seats,58,5.2 +9871,negative,"@AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home & see my wife & kids.",122,6.6000000000000005 +9872,negative,@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail,92,5.4 +9873,negative,@AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW,114,5.3 +9874,negative,@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern,98,1.0 +9875,negative,@AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help,118,4.2 +9876,negative,@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting,115,1.7000000000000002 +9877,negative,"@AmericanAir If it's in my backpack, why do I need to see agent?",52,7.7 +9878,negative,@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice,115,1.7000000000000002 +9879,negative,@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u.,115,1.7000000000000002 +9880,negative,@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?,114,8.799999999999999 +9881,positive,"@AmericanAir TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!",77,9.1 +9882,positive,@AmericanAir Thank you for the response. Much appreciated!,51,5.8999999999999995 +9883,negative,@AmericanAir 4369. about 4 flights all using same gate w/buses to the planes. Awful boarding process. Hour and a half Late Flight,108,4.6 +9884,negative,@AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?,112,2.7 +9885,negative,"@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules. help!",116,5.2 +9886,negative,@AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!,112,6.2 +9887,positive,"@AmericanAir thanks. I actually made it, my connection flight was delayed. Guess all delays are not a bad thing. http://t.co/XGgCNTco8m",116,8.6 +9888,negative,@AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message.,114,7.000000000000001 +9889,negative,@AmericanAir thanks to your attendant on flight for advising connect flight held. Ran with kids and flight departed. Poor service at Miami,117,2.6 +9890,negative,@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.,106,3.8 +9891,negative,@AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy,108,4.6 +9892,negative,@AmericanAir right so I missed my connection / had a three hour Kay over / then you lost my bag.,77,5.2 +9893,negative,"@AmericanAir obviously we did see an agent-booked us for tomorrow morning. No hotel, no transportation. #pregnantwithtwins #stranded #angry",122,6.6000000000000005 +9894,negative,@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous,94,5.3 +9895,negative,@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting,100,2.0 +9896,negative,@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH,95,10.5 +9897,negative,@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled,76,2.6 +9898,positive,"“@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.” Always! I adore American Airlines!",104,8.7 +9899,negative,"Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us.""",122,7.3999999999999995 +9900,positive,"Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come",117,6.0 +9901,negative,@AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty,92,1.0999999999999999 +9902,negative,@AmericanAir customer service (if you can call it that) refunded my money,62,4.8 +9903,negative,@AmericanAir im still on hold...,28,14.299999999999999 +9904,negative,@AmericanAir you ever wonder why you find yourselves responding to so many customer complaints on twitter? It's because your airline sucks.,119,3.4000000000000004 +9905,negative,@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!,110,4.5 +9906,negative,@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal.,111,5.4 +9907,positive,@AmericanAir @contactcej thanks!,30,10.0 +9908,negative,"@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL.",110,8.200000000000001 +9909,negative,"@AmericanAir SO BAD service in Miami, AirPort..",41,9.8 +9910,negative,@AmericanAir needs an entire customer service overhaul @Delta would never treat its customers with anything less that A1 service,110,1.7999999999999998 +9911,negative,@AmericanAir are you guys intentionally trying to lose customers and money?,65,3.1 +9912,negative,"@AmericanAir why do you continually play the ""according to federal regulations"" every 58 seconds. I could see if you had quicker service...",118,5.8999999999999995 +9913,negative,"@AmericanAir thanks, but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport?????",97,8.200000000000001 +9914,positive,@AmericanAir the folks at the Executive Platinum desk are great pros. They understand my displeasure with change fees and switch to SW.,114,2.6 +9915,positive,@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?,90,4.3999999999999995 +9916,negative,@AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService,126,2.4 +9917,negative,@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?,109,3.6999999999999997 +9918,negative,.@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action.,64,6.2 +9919,negative,@AmericanAir @USAirways need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem,114,5.3 +9920,negative,@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it,89,1.0999999999999999 +9921,negative,"@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed.",100,6.0 +9922,positive,@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! 👌👌👌,114,4.3999999999999995 +9923,negative,@AmericanAir Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant. #customerexperience,119,5.0 +9924,negative,@AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first.,66,4.5 +9925,negative,"@AmericanAir I didn't want to Cancelled Flight, I wanted to take someone off and keep my price. Held at 402, at 10am today 440, now 530",110,5.5 +9926,negative,@AmericanAir it's not about the delay. It's about the communication.,59,8.5 +9927,negative,"@AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w/ this automated lip service?",118,5.8999999999999995 +9928,negative,@AmericanAir 3611 was supposed to depart at 5:10pm central. About ready to close the door at 7:34pm central.,91,5.5 +9929,positive,"@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!",106,4.7 +9930,positive,@AmericanAir Absolutely!,23,8.7 +9931,negative,@AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted,102,6.9 +9932,negative,@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?,115,7.8 +9933,negative,@AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION @ THE SAME TIME.,114,5.3 +9934,positive,"@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!",68,20.599999999999998 +9935,negative,@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.,83,3.5999999999999996 +9936,negative,@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call,109,3.6999999999999997 +9937,positive,@AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭,64,3.1 +9938,negative,@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?,104,8.7 +9939,negative,@AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco??,110,4.5 +9940,negative,@AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you,87,1.0999999999999999 +9941,negative,@AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings?,113,3.5000000000000004 +9942,negative,"@AmericanAir now I have to wait ""more than 60 minutes""",45,6.7 +9943,positive,"@AmericanAir thanks, me too",24,8.3 +9944,negative,@AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit,69,1.4000000000000001 +9945,negative,"@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?",115,4.3 +9946,negative,".@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported",117,6.800000000000001 +9947,positive,@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!,76,5.3 +9948,negative,@AmericanAir my Mistake multibillion dollar company,46,2.1999999999999997 +9949,negative,@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?,111,4.5 +9950,negative,@AmericanAir for our delays !!! I'm out of more money because of you,56,8.9 +9951,negative,"@AmericanAir I have got a flight for +The next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit",113,3.5000000000000004 +9952,negative,@AmericanAir dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! #CustServ,116,6.0 +9953,negative,"@AmericanAir @barrettkarabis what a joke you can mail +The receipt !! Yet. We can't mail +Them +A payment and fly before hand right",109,5.5 +9954,negative,@AmericanAir No. It does. You could not be more wrong. http://t.co/66NXZhBbMT,67,13.4 +9955,positive,@AmericanAir keep up the good work. Got me to my destination safe and on time today,68,2.9000000000000004 +9956,negative,"@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA.",103,4.9 +9957,negative,@AmericanAir btr trained gate agts. Im a frequent flyer & have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding,119,4.2 +9958,negative,@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines,115,7.8 +9959,negative,@AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere,126,3.2 +9960,negative,"@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund. Never again",116,5.2 +9961,negative,@AmericanAir improve Envoy's performance. 5th trip through ORD in 2015 I've been delayed for hours because of Envoy. I could drive faster!,117,5.1 +9962,negative,@AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta!,96,6.2 +9963,positive,@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations,93,2.1999999999999997 +9964,negative,@AmericanAir any ways to get through the 50 minute wait to book a flight?,60,3.3000000000000003 +9965,negative,"@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it.",114,7.000000000000001 +9966,negative,"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?",105,5.7 +9967,positive,@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.,82,6.1 +9968,negative,@AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView,113,8.0 +9969,negative,"@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable.",71,5.6000000000000005 +9970,positive,@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!,85,2.4 +9971,negative,@AmericanAir now a delay to the rebooked flight?!,42,7.1 +9972,negative,@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error,112,0.8999999999999999 +9973,negative,"@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise.",128,6.2 +9974,negative,@AmericanAir emailed AAdvantage for status match ... still waiting. Can't wait to move from @united but help me out here :),103,8.7 +9975,negative,@AmericanAir I'll try to have a great week once I receive it 😩😭💔,52,3.8 +9976,negative,@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair,83,1.2 +9977,negative,@AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me.,114,2.6 +9978,negative,@AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips,117,5.1 +9979,negative,@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?,109,2.8000000000000003 +9980,negative,"@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA",115,3.5000000000000004 +9981,negative,@AmericanAir 2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer.,112,5.4 +9982,negative,@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!,113,2.7 +9983,negative,@AmericanAir you're airline is ridiculous,37,5.4 +9984,negative,@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!,109,3.6999999999999997 +9985,positive,"@AmericanAir Thank you for the response, we got it resolved at the counter.",63,4.8 +9986,negative,"@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed.",116,6.9 +9987,negative,@AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help,122,3.3000000000000003 +9988,negative,"@AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up.",77,3.9 +9989,negative,@AmericanAir rebooked into a different airport. Throwing a wrench into plans 👀,67,3.0 +9990,negative,@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably,115,3.5000000000000004 +9991,negative,"@AmericanAir Thx, someone picked up after 45 minutes",45,4.3999999999999995 +9992,negative,@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day,113,1.7999999999999998 +9993,positive,@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!,96,7.3 +9994,negative,@AmericanAir that's unacceptable,30,6.7 +9995,negative,@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral,106,2.8000000000000003 +9996,negative,@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care,79,3.8 +9997,negative,@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention,114,1.7999999999999998 +9998,negative,@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.,111,5.4 +9999,negative,@AmericanAir and just bad cs! I will be back on @JetBlue at least when you stuck they look out for you and apologize for any trouble,107,2.8000000000000003 +10000,negative,@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking,99,2.0 +10001,negative,@AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole,106,1.9 +10002,negative,@AmericanAir yes I did but no response.,33,6.1 +10003,negative,@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW,125,3.2 +10004,negative,"@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service.",113,6.2 +10005,negative,@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything,103,2.9000000000000004 +10006,negative,@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates. Have been trying to get to an advantage rep 4 two days,114,2.6 +10007,negative,@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH,111,1.7999999999999998 +10008,negative,@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!,110,7.3 +10009,negative,@AmericanAir it is absolutely unacceptable. I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!,111,3.5999999999999996 +10010,negative,"@AmericanAir - Envoy Airlines is a disgrace to the AA family. Nothing but delays and Cancelled Flightlations, week after week.",107,4.7 +10011,negative,"@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?",112,6.2 +10012,negative,@AmericanAir I've never had anything bad to say until now. No love for faithful customers.,76,5.3 +10013,negative,@AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE,60,10.0 +10014,negative,@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice,117,9.4 +10015,negative,"@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify",115,2.6 +10016,negative,"@AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice",115,2.6 +10017,negative,"@AmericanAir I had it until last night, but because ""severe weather"" I could make the needed changes and now fair goes up 150 each.",108,4.6 +10018,positive,@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!,101,2.0 +10019,negative,"@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it.",115,5.2 +10020,negative,@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.,74,6.800000000000001 +10021,negative,@AmericanAir just messaged you. Please have someone contact us immediately.,66,4.5 +10022,negative,@AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!,71,7.000000000000001 +10023,negative,"@AmericanAir 3349, was supposed to be in little rock at 10am this morning.",62,4.8 +10024,negative,"@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall",77,5.2 +10025,positive,@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT,115,8.7 +10026,positive,@AmericanAir No worries at all. Y’all have a good one!!,46,8.7 +10027,negative,@AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul,96,3.1 +10028,negative,"@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!",123,3.3000000000000003 +10029,negative,@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that,102,2.9000000000000004 +10030,negative,@AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it...,97,5.2 +10031,negative,@AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after,110,2.7 +10032,negative,@AmericanAir no I will be calling corporate!,38,5.3 +10033,negative,@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage,118,3.4000000000000004 +10034,negative,@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!,118,5.1 +10035,negative,@AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting!,85,4.7 +10036,negative,@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over,64,6.2 +10037,negative,@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today,71,1.4000000000000001 +10038,negative,Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!,92,7.6 +10039,negative,@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg,104,12.5 +10040,negative,@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!!,92,9.8 +10041,negative,@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m,118,7.6 +10042,negative,"@AmericanAir oh I did. All I received back was an email saying "" delays happen"".. Uh huh..",74,10.8 +10043,negative,@AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page.,96,4.2 +10044,negative,@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated,111,3.5999999999999996 +10045,negative,@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight,130,2.3 +10046,negative,@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.,112,1.7999999999999998 +10047,negative,"@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing.",104,4.8 +10048,negative,@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane,113,0.8999999999999999 +10049,negative,@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho?,119,3.4000000000000004 +10050,negative,@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating,91,3.3000000000000003 +10051,negative,@AmericanAir I understand they're busy & doing their best. My frustration is an automated call changing my flight w/o allowing me to talk,119,5.0 +10052,negative,@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left!,117,4.3 +10053,negative,@AmericanAir has been almost a month and still no response to my online complaint/questions. Out $300 because of it.,98,5.1 +10054,negative,@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.,109,2.8000000000000003 +10055,negative,@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.,79,5.1 +10056,positive,@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!,126,4.8 +10057,negative,@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume,89,1.0999999999999999 +10058,negative,@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.,110,3.5999999999999996 +10059,negative,@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight,73,1.4000000000000001 +10060,negative,@AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered.,95,4.2 +10061,negative,"@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?",122,4.1000000000000005 +10062,negative,"@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?",113,3.5000000000000004 +10063,negative,@AmericanAir thanks - I miss my dog and this delay is costing me a lot of money.,64,4.7 +10064,positive,"@AmericanAir yes, it says it should be deliver within 6 hours after pick up line.",67,4.5 +10065,negative,@AmericanAir I still can't get through to change my flight. This is really important plz help!,79,5.1 +10066,negative,"@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems",97,8.200000000000001 +10067,negative,"@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it?",77,3.9 +10068,negative,"@AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air...",111,4.5 +10069,negative,@AmericanAir Can't help now as all seats have been taken. There has to be a way to handle high volume of call days.,93,4.3 +10070,negative,@AmericanAir the worst first class boarding service I ever had.,54,3.6999999999999997 +10071,negative,@AmericanAir most disgusting chicken entree I've ever seen. Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt,122,8.200000000000001 +10072,negative,@AmericanAir im tryin to book a flight but cant get ahold of anyone!,56,3.5999999999999996 +10073,negative,@AmericanAir finally at final destination but not w/o extra significant travel expenses & missed work. How can you resolve this experience?,123,4.9 +10074,positive,@AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you!,118,3.4000000000000004 +10075,negative,@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!,108,3.6999999999999997 +10076,negative,@AmericanAir already shared with them. Nothing done!,46,6.5 +10077,negative,@AmericanAir @kanne822 @SouthwestAir is better than AA.,49,8.200000000000001 +10078,negative,"@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out!",93,5.4 +10079,negative,"@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!",102,3.9 +10080,negative,@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?,113,7.1 +10081,negative,@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291,115,3.5000000000000004 +10082,positive,@AmericanAir thanks... I finally got through this afternoon. :),55,12.7 +10083,negative,"@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too..",109,5.5 +10084,negative,@AmericanAir WHERE IS MY BAG?!?!?!,30,23.3 +10085,negative,@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes!,75,6.7 +10086,negative,"@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available",117,4.3 +10087,negative,"@AmericanAir I paid using Paypal online and after I was charged there was a ""System Error"" which is what I ended up calling about.",107,3.6999999999999997 +10088,positive,@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all,72,2.8000000000000003 +10089,negative,"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket.",123,8.9 +10090,positive,"@AmericanAir thanks, I'll look forward to the response.",48,8.3 +10091,negative,@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!,108,3.6999999999999997 +10092,negative,@AmericanAir yes there's issues on the site as well unfortunately.,57,5.3 +10093,negative,@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.,104,3.8 +10094,negative,"@AmericanAir Will it be this year, do you think?",40,7.5 +10095,positive,"@AmericanAir thank you, truly appreciate the help, just sent a DM",55,5.5 +10096,negative,"@americanair the best is your 800 message saying to use website and your website is saying you need to call. If you don't answer, #hardtodo",115,4.3 +10097,negative,@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck,117,3.4000000000000004 +10098,negative,"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized",120,3.3000000000000003 +10099,negative,"@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.",115,5.2 +10100,negative,@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!,104,5.800000000000001 +10101,negative,"@AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers. hahahah pathetic",112,4.5 +10102,negative,"@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to ""weather"", while other flights were still landing at DFW",119,3.4000000000000004 +10103,negative,"@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck",117,12.0 +10104,positive,@AmericanAir Thank you so much.,27,7.3999999999999995 +10105,negative,@AmericanAir 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever,114,10.5 +10106,negative,@AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters!,114,4.3999999999999995 +10107,negative,@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes.,88,4.5 +10108,negative,".@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now",110,3.5999999999999996 +10109,negative,@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat.,106,3.8 +10110,negative,"@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?",78,6.4 +10111,negative,@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day,115,2.6 +10112,negative,"@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant",107,4.7 +10113,negative,@AmericanAir will not let me reuse my ticket. Thus I have booked my vacation with Delta! Never flying on American again......,105,8.6 +10114,negative,@AmericanAir now 2 hrs! Guess I should just hang up & give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ,119,8.4 +10115,negative,@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now.,83,4.8 +10116,negative,"@AmericanAir she was rude, unprofessional, not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!",117,6.0 +10117,negative,@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby.,115,4.3 +10118,positive,@AmericanAir thank you for the assistance,36,2.8000000000000003 +10119,negative,"@AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes?",86,4.7 +10120,negative,@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http://t.co/gVgKHbx1RB,121,8.3 +10121,negative,"@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim",113,5.3 +10122,negative,@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me?,87,3.4000000000000004 +10123,negative,@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain,117,4.3 +10124,negative,@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours. Got a call but was hung up on.,92,5.4 +10125,negative,@AmericanAir been on the phone for 47 minutes...said it would be 10... Any advice?,69,11.600000000000001 +10126,positive,"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN",87,11.5 +10127,positive,@AmericanAir thanks. Delivery status??,35,11.4 +10128,negative,@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time & not be notified. Apparently that's standard.,120,7.5 +10129,negative,"@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?",117,4.3 +10130,negative,@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?,115,2.6 +10131,negative,"@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r",119,6.7 +10132,negative,@AmericanAir we did check before going to de airport and everything was fine. #fail,70,4.3 +10133,negative,@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS,123,8.9 +10134,positive,@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!,102,2.0 +10135,negative,@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.,113,3.5000000000000004 +10136,negative,@AmericanAir This entire process took sooooo long that no decent seats are left. #customerservice,84,3.5999999999999996 +10137,negative,@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5,118,9.3 +10138,negative,@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.,71,7.000000000000001 +10139,positive,@AmericanAir Thank you!!!! I will be there to pick her up on time.,54,11.1 +10140,negative,"@AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher",89,4.5 +10141,positive,"@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion.",114,4.3999999999999995 +10142,negative,@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.,111,4.5 +10143,negative,"@AmericanAir After being patient about my ""delayed"" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!",112,5.4 +10144,negative,@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.,122,2.5 +10145,negative,"@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event. Sent to three gates in the night",110,6.4 +10146,negative,@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive),116,3.4000000000000004 +10147,negative,"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline.",96,5.2 +10148,negative,"@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work.",113,6.2 +10149,negative,"@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said ""we are waiting for the mechanics to finish lunch""!",116,4.3 +10150,negative,"@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST. I'm having no luck -help!",114,7.000000000000001 +10151,negative,"@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour.",90,5.6000000000000005 +10152,negative,@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday.,116,2.6 +10153,negative,"@AmericanAir Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice",119,2.5 +10154,negative,@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.,115,4.3 +10155,positive,@AmericanAir thanks,18,5.6000000000000005 +10156,negative,@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take,114,3.5000000000000004 +10157,negative,@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply,120,2.5 +10158,positive,@AmericanAir THANK YOU!!! 👍👍👍👍👍,28,14.299999999999999 +10159,negative,@AmericanAir is there a way to reserve my dog’s flight without speaking with a representative? Just was booted from your helpline!,110,2.7 +10160,negative,@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler!,112,4.5 +10161,negative,"@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD",121,2.5 +10162,negative,@AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check.,67,7.5 +10163,positive,@AmericanAir thank you. They are processing my refund.,47,6.4 +10164,negative,"@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?",101,6.9 +10165,negative,"@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions.",114,8.799999999999999 +10166,positive,"@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane",116,2.6 +10167,negative,"@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the ""flyers right's booklet""",99,6.1 +10168,negative,@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.,115,5.2 +10169,negative,"@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag",67,9.0 +10170,positive,@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.,80,2.5 +10171,negative,@AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage.,103,4.9 +10172,negative,"@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain.",75,14.7 +10173,positive,@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx,105,1.9 +10174,positive,"@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?",73,5.5 +10175,negative,@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands.,90,4.3999999999999995 +10176,negative,@AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!,118,4.2 +10177,positive,@AmericanAir yes I have. Thanks,27,7.3999999999999995 +10178,negative,@AmericanAir 77min still on hold to chg award travel #sorrynotsorry,58,3.4000000000000004 +10179,negative,@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...,103,8.7 +10180,positive,@AmericanAir i got a new reservation for tomorrow. Thanks!,50,6.0 +10181,negative,@AmericanAir still not taking calls ? Storm ended 2 days ago. Be like pats and #doyourjob,74,5.4 +10182,positive,"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!",50,10.0 +10183,positive,@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!,115,5.2 +10184,negative,@AmericanAir not helpful,22,4.5 +10185,negative,"@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt",115,3.5000000000000004 +10186,negative,@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b,85,8.200000000000001 +10187,negative,"@AmericanAir 2 hours now! No I'm not patient. Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold",113,6.2 +10188,negative,@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.,118,4.2 +10189,negative,@AmericanAir no standby line update online or on app either is troubling,61,1.6 +10190,negative,"@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis",123,7.3 +10191,positive,"@AmericanAir thx, just sent the DM",29,6.9 +10192,negative,@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up!,116,8.6 +10193,negative,@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it.,81,2.5 +10194,negative,@AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl,83,3.5999999999999996 +10195,negative,@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.,122,4.1000000000000005 +10196,negative,@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.,91,4.3999999999999995 +10197,negative,"@AmericanAir ""bag has not yet been located"". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?",108,7.3999999999999995 +10198,negative,@AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!,128,7.8 +10199,negative,@AmericanAir @maxfitgirl29 next time fly Southwest...,48,10.4 +10200,negative,@AmericanAir Still on hold. Way to suck.,34,8.799999999999999 +10201,positive,@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!,99,6.1 +10202,negative,@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be,95,2.1 +10203,negative,"@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.",116,5.2 +10204,negative,@AmericanAir get me outta here,26,3.8 +10205,negative,@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up…,96,2.1 +10206,negative,@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions,119,3.4000000000000004 +10207,negative,@AmericanAir don't they already know ? Isn't everyone sharing how nasty the food is? It's not even close to decent.,96,7.3 +10208,positive,@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.,82,6.1 +10209,negative,@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it,115,7.000000000000001 +10210,negative,"@AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight.",113,5.3 +10211,positive,@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga,87,3.4000000000000004 +10212,positive,"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!",83,6.0 +10213,negative,"@AmericanAir so if your genuine, give me your opinion on what occurred last night 445 fly from phl, to mia. No assistance at airport",109,3.6999999999999997 +10214,negative,@AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr,111,2.7 +10215,negative,@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me. This is why you lose customers,96,2.1 +10216,negative,"@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day.",124,4.8 +10217,negative,@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??,88,6.800000000000001 +10218,negative,@AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day.,95,5.3 +10219,positive,@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.,63,7.9 +10220,negative,@AmericanAir I paid seat upgrade b4 the severe weather. Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!,116,4.3 +10221,positive,@AmericanAir thanks!,19,10.5 +10222,positive,@AmericanAir well Done all of you xx,30,3.3000000000000003 +10223,positive,"@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info.",84,4.8 +10224,negative,@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister,88,3.4000000000000004 +10225,negative,@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.,116,3.4000000000000004 +10226,negative,"@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too",110,8.200000000000001 +10227,negative,@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr..,123,3.3000000000000003 +10228,positive,@AmericanAir My father loved working for you as well as PanAm,51,2.0 +10229,negative,@AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us?,121,3.3000000000000003 +10230,negative,"@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available.",102,4.9 +10231,negative,@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain,108,5.6000000000000005 +10232,positive,@AmericanAir CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!,87,4.6 +10233,negative,@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service.,110,3.5999999999999996 +10234,negative,@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true,104,4.8 +10235,positive,@AmericanAir thanks for keeping us safe,34,2.9000000000000004 +10236,negative,"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport +Lots of info available of #winterops",100,5.0 +10237,negative,@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight!,93,3.2 +10238,negative,@AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating,114,0.8999999999999999 +10239,negative,@AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help,108,0.8999999999999999 +10240,negative,@AmericanAir @USAirways you can help by now finding my baggage!! Reply to me ASAP with who I can direct details to.,95,5.3 +10241,negative,"@AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected",67,3.0 +10242,positive,"@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)",95,10.5 +10243,negative,@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.,137,2.9000000000000004 +10244,negative,@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous,62,3.2 +10245,negative,@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that.,90,5.6000000000000005 +10246,positive,@AmericanAir THANK YOU FOR ALL THE HELP! :P You guys are the best. #americanairlines #americanair,83,7.199999999999999 +10247,negative,@AmericanAir @derekc21 Hello any one out there ? have you forgotten me ? I need a luggage # for BA. Your dropping the ball here .,104,6.7 +10248,negative,@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?,110,3.5999999999999996 +10249,negative,@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm,120,3.3000000000000003 +10250,negative,@AmericanAir terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage,103,4.9 +10251,negative,@AmericanAir really,18,5.6000000000000005 +10252,negative,@AmericanAir how can I when system always hangs up on me?,47,4.3 +10253,positive,@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!,117,3.4000000000000004 +10254,negative,"@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing.",90,6.7 +10255,negative,@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24.,120,5.800000000000001 +10256,negative,@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply,117,3.4000000000000004 +10257,positive,@AmericanAir thanks.....,23,26.1 +10258,negative,"@AmericanAir seriously, you treat your passengers like shit.",53,5.7 +10259,negative,@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay,80,5.0 +10260,negative,"@AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again.",79,7.6 +10261,negative,"@AmericanAir Define ""sincerely"". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media.",115,5.2 +10262,positive,"@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! +#thanksamericanairlines",91,7.7 +10263,negative,"@AmericanAir follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New ""Economy Dungeon"" class coming? http://t.co/pl9Sop5IHu",121,13.200000000000001 +10264,negative,@AmericanAir @usairways who is the next stop after customer service.,59,5.1 +10265,negative,@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.,68,5.8999999999999995 +10266,positive,"@AmericanAir sure, thank you!",26,11.5 +10267,negative,@AmericanAir I'm trying to make a reservation with a < 2 year old lap child. Don't see any option online. How do I proceed with reservation?,118,6.800000000000001 +10268,negative,"@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on",118,5.1 +10269,negative,@AmericanAir my flight 1337 is Cancelled Flightled. Can you let me know what my new flight info is?,82,3.6999999999999997 +10270,negative,@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB,115,8.7 +10271,negative,@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email,124,0.8 +10272,negative,@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta,104,8.7 +10273,negative,"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.",92,5.4 +10274,negative,"@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn’t call back. #help",117,4.3 +10275,negative,"@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable",117,5.1 +10276,negative,@AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???,105,6.7 +10277,negative,@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged😡😡,112,5.4 +10278,negative,@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight & been on hold now for 1hr 49min,126,4.0 +10279,positive,@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!,80,15.0 +10280,negative,"@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure.",120,4.2 +10281,negative,@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options,100,3.0 +10282,negative,@AmericanAir 2 months and still no exec platinum member cards. What gives?,63,4.8 +10283,negative,"@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts",112,2.7 +10284,negative,@AmericanAir you can tweet but not call! You're like a bad boyfriend!,58,6.9 +10285,positive,.@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one.,112,8.0 +10286,positive,@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is.,67,6.0 +10287,negative,@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA. Can you help?,115,5.2 +10288,negative,"@AmericanAir Oh,i already have turned itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability",120,3.3000000000000003 +10289,negative,@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.,111,4.5 +10290,negative,@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink,113,0.8999999999999999 +10291,negative,@AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help,95,6.3 +10292,negative,@AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help,112,1.7999999999999998 +10293,negative,@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.,117,3.4000000000000004 +10294,negative,@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay,123,4.1000000000000005 +10295,negative,@AmericanAir I need to rebook and I cannot get an agent. Can you help?,57,5.3 +10296,negative,@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us,100,3.0 +10297,negative,"@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code",76,5.3 +10298,negative,"@AmericanAir Well if you won't let me handle my reservation/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit.",119,8.4 +10299,positive,"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!",80,7.5 +10300,negative,@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?,99,4.0 +10301,negative,@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back,90,1.0999999999999999 +10302,negative,"@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!",110,7.3 +10303,negative,@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help?,100,3.0 +10304,negative,@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...,115,7.000000000000001 +10305,negative,@AmericanAir you're not finding it bc @united rebooked us on your airline when they realized they couldn't get us home - and we're at ORD,113,5.3 +10306,positive,@AmericanAir Thank you.,21,9.5 +10307,negative,@AmericanAir boarded flight 2334 at 8:30am. Now 11:40. Still sitting on runway. Lots o fun,76,7.9 +10308,negative,@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter,115,5.2 +10309,negative,@AmericanAir flight home Cancelled Flightled today. Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline,120,2.5 +10310,negative,@AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service!,108,4.6 +10311,negative,@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through. This is not what I expected.,108,4.6 +10312,negative,@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems!,116,3.4000000000000004 +10313,negative,@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again,100,4.0 +10314,negative,@americanair why am I not being given a callback option??! Why has this service been turned off?,80,6.2 +10315,negative,"@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight?",103,3.9 +10316,negative,"@AmericanAir You didn't call, did you. Try it, and then you'll understand. It's not possible to reach an agent,I don't know what else to do",115,8.7 +10317,negative,"@AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us.",116,6.0 +10318,negative,"@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone? I can't wait 2 hours. :(",96,7.3 +10319,negative,@AmericanAir make that 7hours now,29,3.4000000000000004 +10320,positive,"@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️",66,6.1 +10321,negative,@AmericanAir How am I supposed to Cancelled Flight it if I can't do it online? I don't want to lose all the funds on the ticket. HELP!!! :(,112,8.9 +10322,negative,@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend,120,5.0 +10323,negative,@AmericanAir I need HELP! I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy.,119,4.2 +10324,positive,@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat,99,5.1 +10325,negative,@AmericanAir Trying to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU,120,5.800000000000001 +10326,negative,@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change,119,2.5 +10327,negative,"@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes.",114,3.5000000000000004 +10328,negative,@AmericanAir wish you had a better mobile app. You should look at the app from @united as it is much more seemless to check in,102,2.9000000000000004 +10329,negative,@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag,119,2.5 +10330,negative,"@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA",127,5.5 +10331,negative,@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.,110,3.5999999999999996 +10332,negative,"@AmericanAir long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work",118,6.800000000000001 +10333,negative,@AmericanAir One hour to check in is 45 minutes too long. MIA FAIL.,55,5.5 +10334,negative,@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel,119,3.4000000000000004 +10335,positive,"@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}",69,8.7 +10336,negative,@AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got.,82,4.9 +10337,positive,@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!,107,4.7 +10338,negative,@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.,109,3.6999999999999997 +10339,negative,"@AmericanAir @USAirways ""ma'am if you have a complaint you should visit our customer service desk"" {sees line ~45 people deep}",107,7.5 +10340,negative,@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face,97,6.2 +10341,negative,"@AmericanAir So much for Status, EP and 1.5 million miles. Revenue First class ticket and Im sitting in Coach thanks your rude CS staff",112,3.5999999999999996 +10342,negative,@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...,113,8.0 +10343,negative,@AmericanAir I DM'd you. Anything you can do?,38,10.5 +10344,negative,"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra",105,5.7 +10345,negative,@AmericanAir this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL,83,14.499999999999998 +10346,negative,"@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC",84,3.5999999999999996 +10347,negative,@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?,98,5.1 +10348,negative,"@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold",115,3.5000000000000004 +10349,negative,@AmericanAir refund,18,5.6000000000000005 +10350,negative,@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?,100,4.0 +10351,negative,@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.,107,4.7 +10352,negative,"@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional",115,2.6 +10353,negative,"@AmericanAir SJC->LAX. After the fourth time, I gave up!",51,13.700000000000001 +10354,negative,@AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect,92,2.1999999999999997 +10355,negative,@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide?,93,5.4 +10356,negative,@AmericanAir your staff at JFK airport are discussing the way we we're left stranded,71,2.8000000000000003 +10357,negative,@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online....,81,8.6 +10358,negative,@AmericanAir still no response from AA. great job guys!,47,6.4 +10359,negative,"@AmericanAir confused at the definition of a ""preferred seat."" I paid extra for one and got a regular seat with no legroom. Unimpressed.",114,5.3 +10360,negative,"@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?",125,4.8 +10361,negative,@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL,114,7.000000000000001 +10362,negative,@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights.,114,4.3999999999999995 +10363,negative,@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous,94,3.2 +10364,negative,@AmericanAir I dmed,17,5.8999999999999995 +10365,negative,@AmericanAir don't see response!,29,10.299999999999999 +10366,positive,"@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face",116,2.6 +10367,negative,@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!,105,1.9 +10368,negative,@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!,97,3.1 +10369,negative,"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated",114,4.3999999999999995 +10370,negative,"@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure"" - no shit.",84,13.100000000000001 +10371,negative,"@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru",116,5.2 +10372,negative,"@AmericanAir @united week is going to make up for anything, or put me at ease. You should be asking me how you can fix things, how to...",110,7.3 +10373,negative,@AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her the drunk passenger had to have a wheelchair to get off plane,115,2.6 +10374,negative,"@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me ""it's been a challenging""",117,6.0 +10375,negative,@AmericanAir Priority baggage evidently means it comes out last,55,1.7999999999999998 +10376,negative,"@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client",127,4.7 +10377,negative,@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars...,113,7.1 +10378,negative,"@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now.",126,4.0 +10379,negative,"@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me...",105,4.8 +10380,negative,@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...,114,4.3999999999999995 +10381,negative,@AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help,118,1.7000000000000002 +10382,negative,@AmericanAir please improve business extra flight reservation process. can't book online? what century are we in? 25 min+ on hold,110,5.5 +10383,negative,@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks,74,2.7 +10384,negative,@AmericanAir the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes,107,2.8000000000000003 +10385,negative,"@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember.",103,6.800000000000001 +10386,negative,"@AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution",115,4.3 +10387,negative,@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.,120,3.3000000000000003 +10388,negative,@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?,73,4.1000000000000005 +10389,positive,@AmericanAir thank you for responding rather quickly btw,49,2.0 +10390,negative,@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket,120,3.3000000000000003 +10391,positive,@AmericanAir ok thank you!,23,8.7 +10392,negative,@AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged?,87,2.3 +10393,negative,@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.,94,5.3 +10394,negative,@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand. #allrepresentativesbusy #nooption,123,9.8 +10395,positive,@AmericanAir Thank You! CC: @packermama1,36,11.1 +10396,negative,"@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with",99,5.1 +10397,negative,@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?,109,5.5 +10398,negative,"@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't.",113,7.1 +10399,negative,@AmericanAir yes but not with much help from you guys,44,2.3 +10400,positive,@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst,119,2.5 +10401,negative,"@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--",121,5.0 +10402,negative,"@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!",117,5.1 +10403,positive,@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks,74,5.4 +10404,negative,"@AmericanAir My reservation is on hold, not me. Wish I was on hold but that's not possible with the phone issues at #americanair",106,4.7 +10405,negative,@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.,107,3.6999999999999997 +10406,negative,@AmericanAir You are having phone issues. Please fix it!!!!,51,11.799999999999999 +10407,negative,"@AmericanAir I can't!!! No one can't get to ""hold"". You can't get past the automated reply. It hangs up on you. #FRUSTRATED",102,12.7 +10408,negative,@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again,115,3.5000000000000004 +10409,negative,@AmericanAir is your website down? I haven't been able to check in to my flight all morning.,76,5.3 +10410,negative,@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!,115,2.6 +10411,negative,@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP,133,3.8 +10412,negative,@AmericanAir - answer the phones. Trying to change a reservation and haven't been able to get a human to pick up in two days.,102,4.9 +10413,negative,"@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset",116,6.0 +10414,negative,"@AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer...",128,10.2 +10415,negative,@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.,102,4.9 +10416,negative,@AmericanAir =UNAmerican Airlines just lies and poor customer services...,65,7.7 +10417,negative,@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥,83,4.8 +10418,positive,@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!,75,4.0 +10419,negative,@AmericanAir yes. Just sayin' that was a particularly poorly handled situation.,69,5.800000000000001 +10420,negative,"@AmericanAir I had to pay extra $$ cos that flight was ""no longer available"" just because it wouldn't accept my US Card for a 1 way into NYC",113,5.3 +10421,negative,@AmericanAir - And @AirSouthwest had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?,112,5.4 +10422,negative,@AmericanAir can you?,19,10.5 +10423,negative,@AmericanAir Could have voided the ticket since it was > 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through.,129,5.4 +10424,negative,"@AmericanAir - So does that mean your other flights going into Buffalo from other locations, you don't care about their safety?",107,4.7 +10425,negative,"@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable",114,3.5000000000000004 +10426,negative,@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?,113,2.7 +10427,negative,@AmericanAir you're almost as bad as @united,38,7.9 +10428,negative,@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N,61,14.799999999999999 +10429,negative,@AmericanAir there is two hour wait,30,3.3000000000000003 +10430,negative,@AmericanAir can't get thru to anyone on phone,39,5.1 +10431,negative,"@AmericanAir when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!",128,3.9 +10432,negative,@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!,115,4.3 +10433,negative,"@AmericanAir @USAirways ""but I take meds that make me severely dehydrated"" {sigh}",70,8.6 +10434,negative,"@AmericanAir dm me your email address, I will tell you my ordeal, then you tell me what you think is fair",85,3.5000000000000004 +10435,negative,@AmericanAir I did set up notifications through AA & Us airways. still nothing,70,5.7 +10436,negative,@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day,95,4.2 +10437,negative,"@AmericanAir upon entering plane to 2 @USAirways stewardesses: ""can I have some water?"" ""no we don't do that. please take your seat""",111,9.0 +10438,negative,"@AmericanAir The website won't let me view my reservation due to ""changes made outside http://t.co/nwF2FkA8fY"". I'm on hold now to get help.",119,10.100000000000001 +10439,negative,@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic & 2 gate changes dividend miles member gets no email or text updates,120,5.0 +10440,negative,@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled,106,1.9 +10441,positive,@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife,117,3.4000000000000004 +10442,negative,@AmericanAir it's not a friend it's a legally required chaperone on a school trip.,69,5.800000000000001 +10443,negative,@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled,125,4.0 +10444,negative,"@AmericanAir it's more than technical problems. #frustrated #answerthephone +Res. on hold and can't get thru to use a credit to pay for it",116,6.0 +10445,negative,"@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv",124,4.0 +10446,negative,@AmericanAir on hold again....estimated 2 hr hold,43,11.600000000000001 +10447,negative,@AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help,104,1.0 +10448,negative,"@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch",121,4.1000000000000005 +10449,negative,@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs,81,2.5 +10450,negative,@AmericanAir the one at 11:30am? My app still shows it as on time!,54,7.3999999999999995 +10451,negative,@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.,114,7.000000000000001 +10452,negative,"@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire",111,3.5999999999999996 +10453,positive,@AmericanAir thanks hoping that by wed I can get back to DFW,49,2.0 +10454,negative,@AmericanAir keep trying to call to change reservation and you keep hanging up on me,70,1.4000000000000001 +10455,positive,@AmericanAir Will do. Appreciate the replies though.,46,6.5 +10456,positive,@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie,112,0.8999999999999999 +10457,negative,@AmericanAir BRING MY FIANCÉ @meerikangas BACK TO ME!,46,6.5 +10458,negative,@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!,71,8.5 +10459,positive,@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.,96,3.1 +10460,negative,"@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?",119,3.4000000000000004 +10461,negative,@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs,103,1.9 +10462,negative,@AmericanAir work would be much better with my lesson plans and music for my classes today.,76,2.6 +10463,negative,@AmericanAir your call system is a fucking joke,40,2.5 +10464,negative,@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30. No answer on your phone. Have young children. HELP!,111,7.199999999999999 +10465,negative,"@AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted",109,5.5 +10466,negative,@AmericanAir Deplaned for the 3rd fucking time. Fuck you AA.,51,5.8999999999999995 +10467,negative,@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours,103,2.9000000000000004 +10468,negative,"@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?",120,5.800000000000001 +10469,negative,@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?,101,3.0 +10470,negative,"@AmericanAir you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine. No compensation, no resolution. Incompetent.",126,5.6000000000000005 +10471,negative,@AmericanAir 8 hours on the phone yesterday. Really? Still doesn't pick up status on US Air flight.,83,6.0 +10472,negative,@AmericanAir worst experience ever. @VirginAmerica all the way!,56,7.1 +10473,negative,@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution,118,0.8 +10474,negative,"@AmericanAir I fail to see how telling a caller that a bag may take ""18 hours"" to get from JFK to Brooklyn is ""the best we can""",101,5.0 +10475,positive,@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service,92,6.5 +10476,negative,@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.,105,6.7 +10477,negative,@AmericanAir please message me for assistance - can't get through to anyone.,65,6.2 +10478,negative,@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude,90,4.3999999999999995 +10479,negative,@AmericanAir how comes no one has answered my calls or emails?,52,3.8 +10480,negative,@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful.,84,4.8 +10481,negative,"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice",117,4.3 +10482,negative,@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.,112,6.2 +10483,positive,@AmericanAir thanks for responding ... will do!,41,12.2 +10484,negative,"@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology",118,5.8999999999999995 +10485,negative,@AmericanAir I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!,114,6.1 +10486,positive,@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?,68,5.8999999999999995 +10487,negative,@AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers,66,6.1 +10488,negative,@AmericanAir @Eleonora7 good luck I've been waiting a week,50,6.0 +10489,negative,@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn,116,6.0 +10490,negative,"@AmericanAir that would be appreciated. Just please don't send me to the same page with long form & limited characters. +Direct email?",117,6.0 +10491,negative,@AmericanAir this is the biggest joke of #customerservice I've ever seen from a ✈️ brand http://t.co/XHSUUpHeZe,96,8.3 +10492,negative,"@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love...",109,6.4 +10493,negative,@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.,113,5.3 +10494,positive,@AmericanAir thank you so much that helps a lot.,40,5.0 +10495,negative,"@AmericanAir I understand that, but I'm not even being put on hold - it says ""try again Late Flightr, goodbye"".",92,8.7 +10496,negative,@AmericanAir I do not need an apology. I need you to fix it in a competent manner.,66,4.5 +10497,negative,@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.,116,6.0 +10498,negative,@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!,94,3.2 +10499,negative,@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.,112,3.5999999999999996 +10500,negative,@AmericanAir But you called me - and hung up.,37,8.1 +10501,positive,@AmericanAir thank you!,21,9.5 +10502,negative,@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass.,118,6.800000000000001 +10503,negative,"@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet.",109,6.4 +10504,negative,"@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!",119,3.4000000000000004 +10505,positive,@AmericanAir in miami and the agents Rachel Wong and Marisol Pimentel were very pleasant in a world of chaos a BIG .thank u,101,2.0 +10506,negative,@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?,81,3.6999999999999997 +10507,negative,@AmericanAir why Cancelled Flight #1605 on 6/25 & 6/28? Flights now 4 hrs longer & have layovers. Too Late Flight to find a reasonably priced alternative.,137,8.0 +10508,negative,@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing.,76,6.6000000000000005 +10509,negative,@AmericanAir I called the EP line and 4 hours Late Flightr I was called back. I sat on hold for over a hour to US Airways and then cut off,109,1.7999999999999998 +10510,negative,@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?,91,3.3000000000000003 +10511,negative,@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.,107,4.7 +10512,negative,"@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked.",114,6.1 +10513,negative,.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.,90,6.7 +10514,negative,"@AmericanAir Telling frustrated customers ""we are super busy, please call back Late Flightr kthxbai"" and then hanging up is not the best practice.",124,4.0 +10515,negative,@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward,101,2.0 +10516,negative,@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer,115,3.5000000000000004 +10517,negative,@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information,118,1.7000000000000002 +10518,negative,@AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW. Hope you go bankrupt!,113,3.5000000000000004 +10519,negative,@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling.,116,6.0 +10520,positive,@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!,69,5.800000000000001 +10521,negative,@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks,128,3.9 +10522,negative,@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.,115,2.6 +10523,negative,@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.,119,5.8999999999999995 +10524,negative,"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst",113,7.1 +10525,negative,@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.,126,4.8 +10526,negative,@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.,124,5.6000000000000005 +10527,negative,@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?,102,2.0 +10528,positive,"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? 😋I love the company!",113,6.2 +10529,negative,@AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications.,136,3.6999999999999997 +10530,negative,"@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi one night . we need to use our abilities to make magic .",110,6.4 +10531,negative,@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job,99,4.0 +10532,negative,@AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!,118,6.800000000000001 +10533,negative,@AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!,112,1.7999999999999998 +10534,negative,@AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke,68,5.8999999999999995 +10535,negative,"@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA",115,3.5000000000000004 +10536,negative,@AmericanAir 2days 2plains 2fails,30,3.3000000000000003 +10537,negative,@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work,100,5.0 +10538,negative,"@AmericanAir so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?",110,9.1 +10539,negative,"@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!",116,6.0 +10540,negative,@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?,103,2.9000000000000004 +10541,negative,"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...",102,6.9 +10542,negative,last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!,73,9.6 +10543,negative,@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs,65,4.6 +10544,positive,"@AmericanAir no worries, loved flying with you guys. Thanks!",52,7.7 +10545,negative,@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!,85,3.5000000000000004 +10546,negative,"@AmericanAir Understood. Integration takes time, but no excuse for poor customer service",77,3.9 +10547,negative,@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday.,77,5.2 +10548,negative,"@AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was ""taken off""",103,5.800000000000001 +10549,negative,@AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned,114,6.1 +10550,positive,@AmericanAir would also like say kind move on adding the points !,54,3.6999999999999997 +10551,positive,"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot",76,3.9 +10552,negative,@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass,109,3.6999999999999997 +10553,negative,"@AmericanAir all right, but can you give me an email to write to ?",53,5.7 +10554,negative,@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back,75,2.7 +10555,negative,@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!,56,8.9 +10556,positive,@AmericanAir Not necessary. I am confident the excellent in-flight staff will make the appropriate report.,92,4.3 +10557,positive,@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.,118,4.2 +10558,negative,@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for,127,3.9 +10559,negative,"@AmericanAir If you care, could you have someone call me to explain what is going on.",70,4.3 +10560,negative,Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!,121,9.9 +10561,negative,@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted,122,4.1000000000000005 +10562,negative,@AmericanAir help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for 3 hours. Need to be booked on next flight out.,117,4.3 +10563,negative,@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back,111,4.5 +10564,negative,@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put,122,3.3000000000000003 +10565,negative,@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?,112,2.7 +10566,negative,"@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool",109,6.4 +10567,negative,@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD,113,2.7 +10568,negative,@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !,87,3.4000000000000004 +10569,negative,@AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff.,72,4.2 +10570,negative,"“@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?” -got call back after 10 hours. Bad.",116,7.8 +10571,negative,"@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left",121,5.800000000000001 +10572,negative,@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!,113,4.3999999999999995 +10573,negative,"@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW",112,4.5 +10574,negative,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.,84,6.0 +10575,negative,@AmericanAir I am still waiting for that call back. Stranded and no one to talk to,67,3.0 +10576,positive,@AmericanAir Karen Riedel is a rock star employee and a miracle worker. I really appreciated her help this morning!,97,3.1 +10577,negative,@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!,93,8.6 +10578,negative,"@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them.",118,5.8999999999999995 +10579,negative,@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation. When is it going to be done?,107,4.7 +10580,negative,.@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.,115,7.000000000000001 +10581,negative,@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous.,69,4.3 +10582,negative,@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.,105,6.7 +10583,negative,@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines,117,3.4000000000000004 +10584,negative,@AmericanAir that is absolutely false stmt. You have a comedy of errors incl no catering etc #GetYourActTogether,96,3.1 +10585,negative,@AmericanAir how do I see your report team?,36,5.6000000000000005 +10586,negative,@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system. #AmericanAirlines,108,4.6 +10587,negative,"@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have ""grounded"" me today #painandsuffering",116,6.0 +10588,negative,"@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.",111,5.4 +10589,negative,@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.,105,3.8 +10590,negative,@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr???,75,6.7 +10591,negative,"@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not ""scheduled"" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u",115,9.6 +10592,negative,@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer,101,5.0 +10593,negative,@AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight.,97,4.1000000000000005 +10594,negative,@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!,79,5.1 +10595,negative,@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.,114,4.3999999999999995 +10596,negative,@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.,99,3.0 +10597,negative,"@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help",100,6.0 +10598,negative,"@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back",109,1.7999999999999998 +10599,negative,"@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?",92,5.4 +10600,negative,@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.,97,3.1 +10601,positive,@AmericanAir thank you!,21,9.5 +10602,positive,@AmericanAir I Love American Airlines :D,35,5.7 +10603,negative,"@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are ""dead air"".",116,5.2 +10604,negative,"@AmericanAir , I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call",127,7.1 +10605,positive,@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!,92,5.4 +10606,negative,"@AmericanAir husband & I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?",114,7.9 +10607,negative,@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated,97,3.1 +10608,negative,@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!,110,6.4 +10609,negative,@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside,110,1.7999999999999998 +10610,negative,"@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.",113,5.3 +10611,negative,@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff,116,2.6 +10612,negative,@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi,116,6.0 +10613,negative,@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!,115,13.0 +10614,negative,@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???,125,4.8 +10615,negative,@AmericanAir - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop,125,7.199999999999999 +10616,negative,@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!,117,5.1 +10617,negative,@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ,104,11.5 +10618,positive,@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!,78,5.1 +10619,negative,@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???,84,9.5 +10620,negative,"@AmericanAir i tried all day. Have been disconnected due to ""heavy call volume.""",68,7.3999999999999995 +10621,positive,@AmericanAir Thanks :-) Good to be back safely. See you again soon!,56,10.7 +10622,negative,"@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow",101,5.8999999999999995 +10623,negative,@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview,133,3.0 +10624,negative,@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous,112,4.5 +10625,negative,@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?,118,2.5 +10626,negative,@AmericanAir Please stop changing my flights for Spring Break. This is the 5th time!,71,4.2 +10627,negative,@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good,116,1.7000000000000002 +10628,negative,@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.,102,3.9 +10629,negative,"@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever.",117,4.3 +10630,negative,@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700...,64,7.8 +10631,negative,@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️,105,1.0 +10632,negative,@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy,84,2.4 +10633,negative,@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!,106,3.8 +10634,negative,@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.,67,4.5 +10635,positive,"@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)",87,8.0 +10636,negative,@AmericanAir 953 our fligth Somthing to talk about this?,48,4.2 +10637,negative,@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy,108,3.6999999999999997 +10638,negative,@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all,103,1.9 +10639,negative,@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.,70,4.3 +10640,positive,@AmericanAir thanks. They did not charge anything in the end so all is good.,63,4.8 +10641,positive,@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn! Nice start to the day!,73,5.5 +10642,negative,@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok?,110,5.5 +10643,negative,"@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help.",114,5.3 +10644,negative,"@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been ""reticketed"" on.",114,6.1 +10645,negative,"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried.",80,8.7 +10646,negative,@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in,114,2.6 +10647,negative,"@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to",124,3.2 +10648,negative,@AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me 😭,88,2.3 +10649,negative,@AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance.,88,3.4000000000000004 +10650,negative,@AmericanAir why wont you find my luggage without blaming everyone else?,62,3.2 +10651,negative,@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure,101,5.0 +10652,negative,@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you,80,2.5 +10653,negative,@AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay.,130,4.6 +10654,negative,"@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic",109,3.6999999999999997 +10655,negative,"@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!",98,6.1 +10656,negative,@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?,104,2.9000000000000004 +10657,negative,@AmericanAir at 5 am and have no clue if we have a place to stay or not,55,1.7999999999999998 +10658,negative,"@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call",112,3.5999999999999996 +10659,negative,@AmericanAir extra night we have to stay in San Juan now. How can I check on that?,66,4.5 +10660,negative,@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the,114,2.6 +10661,negative,@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning.,96,6.2 +10662,negative,@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6),100,6.0 +10663,negative,@AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload,123,4.9 +10664,negative,@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.,97,6.2 +10665,negative,"@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks",120,5.0 +10666,negative,@AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will.,111,5.4 +10667,negative,@AmericanAir me because it might not be so urgent for you but it really is for me. (5),69,5.800000000000001 +10668,negative,@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4),115,3.5000000000000004 +10669,negative,"@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay.",87,8.0 +10670,negative,@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?,84,6.0 +10671,negative,"@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)",108,4.6 +10672,negative,@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2),103,7.8 +10673,negative,"@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)",114,4.3999999999999995 +10674,negative,@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min,116,3.4000000000000004 +10675,positive,"@AmericanAir Yep, was in one of my other camera memory card :D",51,5.8999999999999995 +10676,negative,"@AmericanAir is terrible, my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again.",94,5.3 +10677,negative,@AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful,95,5.3 +10678,negative,@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend,114,2.6 +10679,negative,@AmericanAir Hands down the worst airline to travel with. Really really fucking bad.,72,4.2 +10680,negative,@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.,116,6.0 +10681,negative,@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs,111,2.7 +10682,negative,@AmericanAir No it isn't - sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were.,107,6.5 +10683,negative,"@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that...",114,7.9 +10684,negative,@AmericanAir still waiting on a dm response..... #sloooowresponses,59,11.899999999999999 +10685,negative,@AmericanAir @robinreda that can be a stop over before Paris. You are an embarrassment,73,4.1000000000000005 +10686,negative,@AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe,113,2.7 +10687,negative,@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items,118,1.7000000000000002 +10688,negative,@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence.,120,4.2 +10689,negative,@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME. Like the worst prank call EVER!!,81,9.9 +10690,negative,"@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!",70,7.1 +10691,negative,@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset,114,3.5000000000000004 +10692,negative,"@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing",118,3.4000000000000004 +10693,negative,@AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel,113,8.799999999999999 +10694,negative,@AmericanAir working over time tonight? Got delayed 2 days .. In SJU .. Could be worse :),73,11.0 +10695,negative,@AmericanAir it doesn't allow me to hold. That's the problem.,52,9.6 +10696,negative,@AmericanAir has to be the worst airline in the world #yousuck #horrible #Oscars2015,72,5.6000000000000005 +10697,negative,".@AmericanAir @USAirways Add insult to injury you guys ""misplaced"" my bag. + +Can't believe you have to pay money to be treated this poorly.",117,6.800000000000001 +10698,negative,@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08,124,2.4 +10699,negative,@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems,113,2.7 +10700,negative,@AmericanAir Please REPLY! How do you mess up my rebook TWICE???,54,9.3 +10701,negative,"@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz",112,4.5 +10702,negative,@AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down,75,1.3 +10703,positive,@AmericanAir Thanks for the champagne AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX,105,8.6 +10704,negative,"@AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix!",122,6.6000000000000005 +10705,negative,@AmericanAir I'm in MEX. I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.,99,6.1 +10706,negative,@AmericanAir my mom’s flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and it’s been 4. I need to go to bed!,120,4.2 +10707,negative,@AmericanAir I'm trying to reach the advantage department to add my number to a recent flight,78,2.6 +10708,negative,@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.,111,9.0 +10709,negative,@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't believe their lies!!!!,116,10.299999999999999 +10710,negative,@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay,128,10.2 +10711,negative,@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up,92,1.0999999999999999 +10712,negative,@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable.,125,3.2 +10713,negative,@AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We,128,3.1 +10714,negative,@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?,125,5.6000000000000005 +10715,negative,@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.,120,3.3000000000000003 +10716,negative,@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays,120,5.800000000000001 +10717,negative,@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today,82,1.2 +10718,negative,@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2,115,5.2 +10719,negative,"@AmericanAir To think that I'm a ""Priority Member""! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately.",126,6.3 +10720,negative,"@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2",122,5.7 +10721,negative,"@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!",124,7.3 +10722,negative,@AmericanAir Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending,115,2.6 +10723,negative,@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help,115,5.2 +10724,negative,@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???,118,7.6 +10725,negative,@AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers,98,3.1 +10726,negative,"@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?",82,6.1 +10727,negative,@AmericanAir overall lack of attention or foresight when managing flights.,65,3.1 +10728,negative,@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out,80,1.3 +10729,negative,"@AmericanAir Also, been on hold for 30 minutes with your ""customer service"" to find out when my new flight is scheduled bc your site SUCKS",114,3.5000000000000004 +10730,negative,@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying,80,3.6999999999999997 +10731,negative,@AmericanAir Err 2 hour wait time for the Exec. Plat. line?,49,8.200000000000001 +10732,negative,@AmericanAir ... Do I have to even say anything? Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo,111,12.6 +10733,negative,@AmericanAir MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT,83,8.4 +10734,negative,@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail,129,1.6 +10735,negative,"@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours.",113,6.2 +10736,negative,@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded,118,4.2 +10737,negative,@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.,97,3.1 +10738,negative,"@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service",119,5.0 +10739,negative,@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair,110,4.5 +10740,negative,@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline,111,2.7 +10741,negative,"@AmericanAir bag turned up, no thanks to your useless call-centre and useless website",73,4.1000000000000005 +10742,negative,"@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin",117,3.4000000000000004 +10743,negative,"@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight.",131,3.8 +10744,negative,@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!,88,5.7 +10745,positive,"@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year.",90,8.9 +10746,negative,@AmericanAir you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded,116,3.4000000000000004 +10747,negative,@AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??,117,3.4000000000000004 +10748,negative,@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating,114,2.6 +10749,negative,@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.,107,3.6999999999999997 +10750,positive,@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.,104,3.8 +10751,negative,@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250,121,6.6000000000000005 +10752,positive,@AmericanAir Understood. Thanks anyway,35,5.7 +10753,negative,@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?,103,3.9 +10754,positive,@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in,107,3.6999999999999997 +10755,negative,@AmericanAir sounding like they just got bitch-slapped by @juliasinton948,65,4.6 +10756,negative,@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!,108,3.6999999999999997 +10757,positive,@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!,96,3.1 +10758,negative,@AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?,117,6.0 +10759,negative,@AmericanAir can someone actually either call back or help me figure out how I'm getting home??!,81,6.2 +10760,positive,@AmericanAir you're my early frontrunner for best airline! #oscars2016,62,6.5 +10761,negative,@AmericanAir can I get home before 12 or no?,36,5.6000000000000005 +10762,negative,"@AmericanAir How is hanging up on customers because of ""high volume"" customer service? Tried to resolve via DM-still waiting.So bad. #aafail",120,6.7 +10763,negative,"@AmericanAir I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?",89,6.7 +10764,positive,@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.,75,8.0 +10765,negative,"@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on.",112,6.2 +10766,negative,"@AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company.",120,10.0 +10767,negative,@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac. Some water would be nice. Where's your manners?,108,5.6000000000000005 +10768,negative,@AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help!,93,5.4 +10769,negative,@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....,110,8.200000000000001 +10770,negative,"@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations.",126,4.8 +10771,negative,@AmericanAir your customer service is a disgrace.,43,4.7 +10772,positive,@AmericanAir Joanna did a WONDERFUL job! Thank her for me?,49,6.1 +10773,negative,@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby.,110,3.5999999999999996 +10774,negative,@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?,99,5.1 +10775,negative,@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.,123,3.3000000000000003 +10776,negative,@AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.,78,6.4 +10777,positive,@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.,112,6.2 +10778,negative,@AmericanAir Toby hates you lol,27,3.6999999999999997 +10779,positive,@AmericanAir Thanx for replying. DM sent,35,5.7 +10780,negative,@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.,93,2.1999999999999997 +10781,negative,@AmericanAir not anymore.,23,8.7 +10782,negative,"@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week.",115,7.8 +10783,negative,"@AmericanAir No, when I call AA now I can't even get on hold...can you help me?",64,10.9 +10784,negative,"@AmericanAir lies,lies,lies. Worst travel experience of my life. Day 2 no clothes on vaca. #lostluggage #unprofessional #pit #mia",112,8.9 +10785,negative,@AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life...,102,9.8 +10786,negative,"@AmericanAir I have ""continued contacting"" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid.",113,5.3 +10787,positive,@AmericanAir thanks,18,5.6000000000000005 +10788,negative,@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent. Never flying AA again if can be avoided #fail #pathetic,106,3.8 +10789,positive,@AmericanAir 🙏 in my hotel now. Thank you!,35,8.6 +10790,negative,@AmericanAir I have almost 3 million miles w u so I am loyal to u. When r u going to reciprocate? What a joke,86,3.5000000000000004 +10791,negative,"@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold.",118,3.4000000000000004 +10792,negative,@AmericanAir Weather was not involved.,34,5.8999999999999995 +10793,negative,"@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours. 3 diff agents each w/ different information, frustrating, kept getting txfd...",117,9.4 +10794,negative,@AmericanAir I'm still on hold if you're wondering... 4 hours 37 minutes and counting. #ServiceFail #OnHoldForever #Suboptimal,110,9.1 +10795,negative,@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job,115,0.8999999999999999 +10796,negative,@AmericanAir @nrosenb1 it says changes can't be made online,51,5.8999999999999995 +10797,negative,"@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?",120,5.800000000000001 +10798,negative,"@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted, 4 hrs so far waiting for call back. What should we do? Need to get to nyc",122,6.6000000000000005 +10799,negative,"@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful.",112,5.4 +10800,negative,@AmericanAir by far the best example of the worst company @Cowboycerrone,62,3.2 +10801,negative,"@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking.",99,8.1 +10802,positive,@AmericanAir Got my bags this morning! Thanks!,40,7.5 +10803,positive,"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!",108,3.6999999999999997 +10804,negative,@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else,116,4.3 +10805,negative,@AmericanAir I'm home & only 9hr Late Flight. No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..,123,6.5 +10806,negative,@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?,95,5.3 +10807,positive,@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.,66,7.6 +10808,negative,@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though...,113,6.2 +10809,negative,@AmericanAir that luggage you forgot...#mia.....he just won an oscar😄💝💝💝,64,15.6 +10810,negative,@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...,111,7.199999999999999 +10811,negative,"@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou",108,3.6999999999999997 +10812,negative,@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr,119,4.2 +10813,positive,@AmericanAir wow that's helpful.,29,10.299999999999999 +10814,positive,“@AmericanAir: @nlrphoto Those are very beautiful photos!” Thx! Would marketing dept be interested in buying?,95,6.3 +10815,positive,@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass,101,6.9 +10816,negative,"@AmericanAir By ""answering as fast as they can"", you mean hanging up on every call?",69,7.199999999999999 +10817,negative,@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid.,108,4.6 +10818,negative,"@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta",102,6.9 +10819,negative,@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE 😤#ANGRY,111,4.5 +10820,negative,@AmericanAir why don't you take care of @Cowboycerrone flight screw ups,61,4.9 +10821,negative,@AmericanAir wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?,114,4.3999999999999995 +10822,negative,@AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.,112,3.5999999999999996 +10823,negative,@AmericanAir ticks me off.,23,8.7 +10824,negative,“@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice,118,3.4000000000000004 +10825,negative,"@AmericanAir today, after 6 yrs., no longer my preferred airline.",56,8.9 +10826,negative,"@AmericanAir Thanks. Two hours to go inflight, then hotel. Hang in there with all the DFW travel delays AA team.",93,5.4 +10827,negative,"@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful.",100,4.0 +10828,negative,"@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in",129,7.8 +10829,negative,"@AmericanAir Nope, I have not been rebooked.",38,7.9 +10830,negative,@AmericanAir - I am Platinum. I am flying USAir and they have stranded me in CLT. Not answering phones. Did not rebook me. Please help?,111,6.3 +10831,negative,@AmericanAir is AA951 to São Paulo taking off today? Your colleagues won't tell us any thing,77,3.9 +10832,negative,@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines,107,7.5 +10833,positive,@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.,132,3.0 +10834,negative,.@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories 😡😤😖😲😩,115,4.3 +10835,negative,"@AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen",115,8.7 +10836,negative,@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling,111,2.7 +10837,negative,"@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?",116,5.2 +10838,negative,@AmericanAir it's been almost 3 days and it's still frozen. Thanks doll 😘😑,62,6.5 +10839,negative,@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl,116,7.8 +10840,negative,@AmericanAir found out my flight tomorrow was Cancelled Flightled & got in the queue for a callback 3.5 hours ago…still nothing. Can I get rebooked??,129,5.4 +10841,negative,@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..,117,4.3 +10842,negative,"@AmericanAir Yes, but should be able to get a push notification via the app if I’m logged in and on a trip. Email/text is so 2010 😥.",106,4.7 +10843,negative,@AmericanAir @Cowboycerrone ratchet airway!. ......,47,21.3 +10844,negative,@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA?,113,5.3 +10845,negative,"@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail",117,6.0 +10846,negative,@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there?,84,3.5999999999999996 +10847,negative,@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.,114,3.5000000000000004 +10848,negative,@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!,89,7.9 +10849,negative,@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options?,110,1.7999999999999998 +10850,negative,@AmericanAir one staff on desk. Now been queuing for over an hr.,53,5.7 +10851,negative,"@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!",115,3.5000000000000004 +10852,negative,@AmericanAir on top of that my online record was unavailable as well and then couldn't get anyone on the phone.,92,3.3000000000000003 +10853,negative,@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL,118,5.8999999999999995 +10854,negative,"@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr",118,7.6 +10855,negative,@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?,102,2.9000000000000004 +10856,positive,@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude 🇺🇸✈️,101,5.8999999999999995 +10857,positive,@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs,63,11.1 +10858,positive,"@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks",116,5.2 +10859,negative,@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable,91,6.6000000000000005 +10860,negative,@AmericanAir wow @AmericanAir still screw n stuff up,45,4.3999999999999995 +10861,negative,@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.,109,3.6999999999999997 +10862,negative,@AmericanAir employees are racist!!!!!,35,17.1 +10863,negative,"@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, ""not yet located""?",110,6.4 +10864,negative,"@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they ""couldn't staff the plane""",124,4.0 +10865,negative,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!,115,4.3 +10866,negative,@AmericanAir not yet. I'm next in the terminal a customer service area.,60,6.7 +10867,negative,"@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove +#whybeAAFF?",102,7.8 +10868,negative,"@AmericanAir I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours.",120,4.2 +10869,negative,@AmericanAir you have let me down. Seriously. #unhappycustomer,55,7.3 +10870,negative,@AmericanAir @DuaneNClark ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?,110,3.5999999999999996 +10871,negative,@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight?,75,2.7 +10872,negative,@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this,103,5.800000000000001 +10873,negative,@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.,93,3.2 +10874,negative,"@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer",102,3.9 +10875,negative,"@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral.",91,3.3000000000000003 +10876,negative,"@AmericanAir your gate agents at DFW gate B16 are pathetic tonight. Terrible communication, stories changing and apathetic",106,2.8000000000000003 +10877,negative,@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized breeze! http://t.co/uOARyQ98PU,116,6.9 +10878,negative,@AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up.,106,5.7 +10879,positive,"@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD",118,11.0 +10880,negative,@AmericanAir is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!,88,15.9 +10881,positive,@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!,114,9.6 +10882,negative,@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW,113,6.2 +10883,positive,@AmericanAir Great - thank you.,27,11.1 +10884,negative,@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight. # fire the software programmers,109,2.8000000000000003 +10885,negative,@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?,120,6.7 +10886,negative,@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?,106,3.8 +10887,negative,@AmericanAir @USAirways how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go!,114,5.3 +10888,negative,"@AmericanAir jal and cathay pacific so no, I can't do it online.",53,7.5 +10889,negative,@AmericanAir 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car & drive 5 hrs. So thanks.,113,4.3999999999999995 +10890,negative,@AmericanAir The pilot told us they would release bags as well as offer hotel vouchers. Neither happened.,89,3.4000000000000004 +10891,negative,@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one.,90,2.1999999999999997 +10892,negative,@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!,117,4.3 +10893,negative,@AmericanAir 37 minutes??????,27,25.900000000000002 +10894,negative,@AmericanAir having trouble getting rebooked,40,2.5 +10895,negative,"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" 😩",104,7.7 +10896,negative,@AmericanAir AA45 ... JFK to LAS.,28,17.9 +10897,negative,@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple,112,5.4 +10898,negative,"@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?",99,3.0 +10899,negative,@AmericanAir Need to go frm TPA to MCI tmrw & my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs,124,4.0 +10900,negative,@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing.,125,3.2 +10901,negative,@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay,110,7.3 +10902,negative,@AmericanAir You can't even get someone on the phone. Great story for the media.,67,6.0 +10903,negative,"“@AmericanAir: ""Jason, you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet, still!",119,9.2 +10904,negative,@AmericanAir finally made it to chicago - 13 hours Late Flight. Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.,117,8.5 +10905,negative,@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents.,88,2.3 +10906,negative,@AmericanAir guys 5350 in dfw stuck at the gate for half an hour. Do we pull the slide or what?,76,3.9 +10907,negative,@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave,66,1.5 +10908,negative,@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business,113,0.8999999999999999 +10909,negative,@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.,124,5.6000000000000005 +10910,negative,@americanair I finally got someone on the phone so no worries!,52,3.8 +10911,negative,@AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time!,94,4.3 +10912,negative,@AmericanAir ok. Pilots are looking for agents - they jumped out / FLT 5350 #DFW / this is crazy,78,7.7 +10913,negative,@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel,113,4.3999999999999995 +10914,negative,@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is,111,3.5999999999999996 +10915,negative,@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class...,101,5.0 +10916,negative,@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days,109,3.6999999999999997 +10917,negative,"@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service",123,2.4 +10918,negative,"@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?",125,6.4 +10919,negative,@AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry..,79,7.6 +10920,negative,@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.,102,3.9 +10921,negative,@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr,81,4.9 +10922,negative,@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever,114,1.7999999999999998 +10923,negative,"@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying ""what's the hury, the plane is not leaving",115,3.5000000000000004 +10924,negative,@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?,87,4.6 +10925,negative,@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault,92,2.1999999999999997 +10926,negative,@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff,92,4.3 +10927,negative,@AmericanAir and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 #DFW,83,4.8 +10928,negative,@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.,118,2.5 +10929,negative,@AmericanAir @Expedia are killing me. Over 3 hours to get NO human to help me.,64,6.2 +10930,negative,@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people.,107,2.8000000000000003 +10931,negative,"@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding.",83,4.8 +10932,positive,@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43,82,11.0 +10933,negative,"@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT! Flight Booking Problems me for Tues no good weather caused me 2 leave early",123,2.4 +10934,negative,"@AmericanAir on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?",99,8.1 +10935,negative,@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS,80,15.0 +10936,negative,@AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent. Plane full of people missing connections.,93,3.2 +10937,negative,@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven,105,5.7 +10938,negative,@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?,95,2.1 +10939,positive,@AmericanAir thank you for the update!,33,6.1 +10940,negative,@AmericanAir pathetic service,27,3.6999999999999997 +10941,negative,"@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!",115,7.000000000000001 +10942,negative,@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed,122,1.6 +10943,negative,@AmericanAir ya but u weren't sitting on the plane.,43,7.000000000000001 +10944,negative,@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted,85,5.8999999999999995 +10945,negative,@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad,126,4.8 +10946,negative,@AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though,70,4.3 +10947,negative,"@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please",102,5.8999999999999995 +10948,negative,@AmericanAir not in any way that I am happy with or find acceptable. If I could speak to a human maybe that would happen,97,2.1 +10949,negative,@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.,117,3.4000000000000004 +10950,negative,"@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!",97,7.199999999999999 +10951,negative,@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???,104,11.5 +10952,negative,"@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer",94,4.3 +10953,negative,@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks,106,4.7 +10954,positive,@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service),118,7.6 +10955,positive,@AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation,111,2.7 +10956,negative,"@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!",91,8.799999999999999 +10957,positive,@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed,111,6.3 +10958,negative,@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!!,84,7.1 +10959,negative,"@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of ""weather"" and lied to us and said other airlines Cancelled Flightled",133,3.8 +10960,negative,@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.,101,7.9 +10961,negative,"@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?",89,3.4000000000000004 +10962,positive,@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.,107,2.8000000000000003 +10963,negative,"@AmericanAir ""We'll drop off your luggage 24 hours after your flight"" is ridiculous.",72,6.9 +10964,negative,"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!",95,3.2 +10965,positive,@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.,104,5.800000000000001 +10966,negative,"@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental weather disruptions? lol, very funny",117,5.1 +10967,negative,@AmericanAir gotta be worse than @delta w/ on time departures. I rushed back to terminal C for 8:25 flight but they haven't strtd boarding.,116,6.0 +10968,negative,@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?,109,8.3 +10969,negative,@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.,94,5.3 +10970,negative,@AmericanAir won't answer the reservation line! Nice service. We may be stuck...,69,10.100000000000001 +10971,negative,@AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems,128,5.5 +10972,negative,"@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks",113,5.3 +10973,negative,@AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg,116,4.3 +10974,negative,@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines,113,6.2 +10975,negative,@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet,104,3.8 +10976,negative,@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid,111,5.4 +10977,positive,@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.,88,8.0 +10978,negative,@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....,112,7.1 +10979,negative,@AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.,95,5.3 +10980,negative,@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone,126,4.0 +10981,negative,"@AmericanAir @derekc21 , to my surprise BA doesn't have me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?",110,9.1 +10982,negative,@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?,82,4.9 +10983,positive,"@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho.",108,4.6 +10984,positive,Thank you for sending more details @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA,124,8.9 +10985,negative,@AmericanAir aa223 being ignored,29,3.4000000000000004 +10986,negative,"@AmericanAir FYI twice now I've tried the ""we'll call you when someone is free"" thing. Both times it called, I picked up, then it hung up.",113,8.0 +10987,negative,@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today,98,4.1000000000000005 +10988,negative,@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F,108,3.6999999999999997 +10989,negative,"@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time",71,5.6000000000000005 +10990,negative,@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.,112,1.7999999999999998 +10991,negative,"@AmericanAir I didn't miss my flight. American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault.",108,5.6000000000000005 +10992,negative,"@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines",97,5.2 +10993,negative,@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand,101,2.0 +10994,negative,@AmericanAir I've never witnessed such covert tactics from an airline.,61,4.9 +10995,negative,@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.,108,4.6 +10996,negative,@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items,115,2.6 +10997,negative,@AmericanAir all of these issues are not based on weather or things that are out of your control. These issues are based on negligence.,112,2.7 +10998,negative,@AmericanAir the worst air experience I have ever had and I am not in the first plane yet.,73,2.7 +10999,positive,@AmericanAir @DAI_President Good luck at DFW this evening AA!,53,7.5 +11000,negative,@AmericanAir so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point.,106,3.8 +11001,negative,"@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting",123,8.1 +11002,positive,@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!,79,6.3 +11003,negative,@AmericanAir flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food,118,2.5 +11004,negative,"@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful 😳",107,2.8000000000000003 +11005,negative,"@americanair seriously, pls pls bring more people up to help us! There are still flights to ORD frm DFW and I want in http://t.co/o3CjsVSsqF",117,6.800000000000001 +11006,negative,@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.,114,7.000000000000001 +11007,negative,"@AmericanAir To add, I have to get up to go to work tomorrow am. I don't like having to wait up until 12 or Late Flightr. CS sucks.",104,5.800000000000001 +11008,negative,"@AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams.",99,4.0 +11009,negative,@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance,112,2.7 +11010,negative,"@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight.",108,6.5 +11011,negative,@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose,118,1.7000000000000002 +11012,negative,@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives? Very poor.,107,2.8000000000000003 +11013,negative,@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293,86,3.5000000000000004 +11014,negative,@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks.,90,6.7 +11015,negative,"@americanair Plz bring more agents up to DFW AA Cstmr srvc ctr gates A, there are only 2 agents and 100+ ppl... http://t.co/uCvEU2hurZ",112,9.8 +11016,negative,@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out,117,3.4000000000000004 +11017,negative,@AmericanAir the bags arent even loaded on the plane??? #Flight293,57,8.799999999999999 +11018,negative,@AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice,114,3.5000000000000004 +11019,negative,"@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks.",106,8.5 +11020,negative,@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help?,120,8.3 +11021,negative,@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect?,114,6.1 +11022,negative,@americanair anxious to see how you all care for customers you’ve inconvenienced #Cancelled Flightledflight,94,2.1 +11023,negative,"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy.",112,3.5999999999999996 +11024,negative,"@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick ""Goodbye"" Very Sad!",112,6.2 +11025,negative,@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!,116,4.3 +11026,negative,@AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back.,84,6.0 +11027,negative,@AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?,122,7.3999999999999995 +11028,negative,"@AmericanAir yes, for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation",83,4.8 +11029,negative,"@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!",104,7.7 +11030,negative,"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer...",120,7.5 +11031,negative,"@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800#",108,5.6000000000000005 +11032,negative,@AmericanAir flight from DFW to LIT tomorrow has been Cancelled Flightled. What do I do next? Pls advise. #HELP,93,5.4 +11033,negative,@AmericanAir how can you not be taking calls? I need to change my flight!,60,5.0 +11034,negative,@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?,120,2.5 +11035,positive,@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome,107,0.8999999999999999 +11036,negative,@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH,68,10.299999999999999 +11037,negative,@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot. Makes a person paranoid.,115,4.3 +11038,negative,"@AmericanAir ""overweight"" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is.",99,8.1 +11039,negative,@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?,112,1.7999999999999998 +11040,negative,"@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled.",125,3.2 +11041,negative,@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....,124,9.700000000000001 +11042,positive,@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA,84,9.5 +11043,negative,@AmericanAir been waiting on hold for more than an hour,46,2.1999999999999997 +11044,negative,@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.,119,4.2 +11045,positive,"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses.",70,7.1 +11046,negative,@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.,112,3.5999999999999996 +11047,positive,@AmericanAir thanks for the show! 👍,30,6.7 +11048,negative,"@AmericanAir well done, you have taken the fun out of air travel @PHLAirport",64,4.7 +11049,positive,@AmericanAir no worries even though I was talking about seat assignment :),63,4.8 +11050,negative,"@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!",76,5.3 +11051,negative,"@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits",115,3.5000000000000004 +11052,negative,"@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport",125,5.6000000000000005 +11053,negative,@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!,116,3.4000000000000004 +11054,negative,@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center,115,3.5000000000000004 +11055,positive,@AmericanAir Great seats on this aircraft!,37,5.4 +11056,negative,Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane😡,111,2.7 +11057,negative,@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!,113,2.7 +11058,negative,@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!,89,5.6000000000000005 +11059,negative,@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.,85,2.4 +11060,negative,@AmericanAir we have 3 more passengers with me There are two more reservation numbers,72,1.4000000000000001 +11061,negative,"@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs",103,3.9 +11062,negative,"@AmericanAir @manuel_c ""here for you"" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or....",106,13.200000000000001 +11063,negative,@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded.,76,3.9 +11064,negative,@AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful,87,3.4000000000000004 +11065,negative,"@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got",113,4.3999999999999995 +11066,positive,@AmericanAir DONE!! thank you so much!!,34,14.7 +11067,negative,@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs,109,8.3 +11068,negative,@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue,119,4.2 +11069,negative,@AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this.,127,7.1 +11070,negative,"@AmericanAir delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, >1 hr today. Still no bag. #AA http://t.co/QKkJdFObOS",121,11.600000000000001 +11071,negative,"@AmericanAir Yeah, try harder. No catering truck in sight. Can we just leave now w/o the food won't eat anyway?",92,7.6 +11072,negative,@AmericanAir this is awful customer service.,39,5.1 +11073,positive,@AmericanAir everything's good now brothaaaaaa,42,4.8 +11074,negative,@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired,117,0.8999999999999999 +11075,negative,@AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care.,116,6.9 +11076,negative,@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK,85,3.5000000000000004 +11077,negative,@AmericanAir we are through. I can quit you. I am. The nonsense & lies are a colossal infringement you can no longer get away with,110,5.5 +11078,negative,"@AmericanAir 719. Looks like we are about to get going, finally!",54,7.3999999999999995 +11079,negative,"@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots",84,7.1 +11080,negative,@AmericanAir pls tell me how to get a person on the phone asap,50,2.0 +11081,negative,@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!,107,3.6999999999999997 +11082,negative,@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please,51,9.8 +11083,negative,@AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth,106,2.8000000000000003 +11084,negative,@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded,66,1.5 +11085,negative,@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.,98,5.1 +11086,negative,@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids,110,4.5 +11087,negative,@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!,85,3.5000000000000004 +11088,negative,@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?,115,5.2 +11089,negative,@AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare. I was hung up on once. Can you help me rebook?,119,3.4000000000000004 +11090,negative,"@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?",100,6.0 +11091,negative,@AmericanAir Close down,21,4.8 +11092,positive,@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!,90,4.3999999999999995 +11093,positive,@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.,92,6.5 +11094,negative,@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.,99,5.1 +11095,negative,@AmericanAir I’ve been on the line waiting for 40 minutes again.,54,3.6999999999999997 +11096,negative,@AmericanAir you know nothing about customer service and I'll make sure everyone knows it,76,2.6 +11097,negative,@AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable.,117,1.7000000000000002 +11098,negative,@AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone,106,0.8999999999999999 +11099,negative,@AmericanAir your 1800 kept hanging up on me and made me miss a second flight,63,1.6 +11100,negative,@AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped.,103,3.9 +11101,negative,@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us,111,2.7 +11102,negative,@AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out!,127,6.3 +11103,negative,@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(,114,6.1 +11104,negative,@AmericanAir not enough push crews for JFK = 1.5 he delay and counting....,62,11.3 +11105,negative,@AmericanAir I cannot believe how long flight 759 PHI is taking. I know it's US Airways but you own it. I would really like to get home.,110,4.5 +11106,negative,@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days..,112,5.4 +11107,negative,@AmericanAir Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful!,90,5.6000000000000005 +11108,negative,@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here. Thanks again for a sleepless night.,112,3.5999999999999996 +11109,negative,@AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles,116,3.4000000000000004 +11110,negative,@AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?,128,7.8 +11111,negative,@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?,85,2.4 +11112,negative,@AmericanAir I have not. There's no option for even getting a call back!,60,6.7 +11113,negative,@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.,112,4.5 +11114,negative,@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.,100,6.0 +11115,negative,@AmericanAir how hard is it to have catering ready to go?,47,4.3 +11116,negative,@AmericanAir Why does your iPhone app not have any sort of notifications option?,68,2.9000000000000004 +11117,negative,@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.,114,5.3 +11118,negative,"@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz.",113,3.5000000000000004 +11119,negative,@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting,103,1.9 +11120,negative,@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?,105,4.8 +11121,negative,@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight,107,0.8999999999999999 +11122,negative,@AmericanAir if this is how you guys work then i will never fly with you guys again.,68,2.9000000000000004 +11123,positive,"@AmericanAir versus @JetBlue +in Customer Service? +Who will win! +For Me @AmericanAir is a convenience to a trip to Cali <3",107,6.5 +11124,negative,"@AmericanAir agents refuse to help, ""too busy"" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO",119,6.7 +11125,negative,@AmericanAir fight got Cancelled Flighted can u help me rebook a flight? Call center is too busy to answer calls or even put me on hold #yuck,115,2.6 +11126,negative,@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united?,77,7.8 +11127,negative,@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.,98,4.1000000000000005 +11128,negative,"@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins",114,4.3999999999999995 +11129,negative,@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!,106,2.8000000000000003 +11130,negative,@AmericanAir pathetic to have your gate agents lie to my face when you are at fault,68,1.5 +11131,negative,@AmericanAir trying to check in for flight. On line not working & agents too busy to take my call.,84,6.0 +11132,negative,@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day,110,0.8999999999999999 +11133,negative,"@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?",122,4.1000000000000005 +11134,negative,@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive,111,2.7 +11135,negative,@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.,105,3.8 +11136,negative,@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer.,105,4.8 +11137,negative,@AmericanAir you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos,108,1.9 +11138,negative,@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus,94,9.6 +11139,negative,@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr.,117,3.4000000000000004 +11140,negative,@AmericanAir Flight AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX,83,2.4 +11141,negative,@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say...,115,4.3 +11142,negative,"@AmericanAir here we go again #aa106 ""Plane not ready"". Are we going to find the crew run out of time again like last night #shortstaffed",113,5.3 +11143,negative,@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded,90,1.0999999999999999 +11144,negative,"@AmericanAir why does your customer service line say ""we are experiencing high call volume"" and then spontaneously hangup on the person?",116,3.4000000000000004 +11145,negative,@AmericanAir well its been over 4 hours now and still no one has picked up try paying overtime and bring in more people,97,1.0 +11146,positive,@americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ❤❤,110,8.200000000000001 +11147,negative,@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :(,81,4.9 +11148,positive,"@AmericanAir ok, thanks you! Have a great night AA team!",47,8.5 +11149,negative,@AmericanAir any idea what's up with flight AA3181?,44,6.800000000000001 +11150,negative,@AmericanAir your maint delay left us stuck in den!! Flight 1080. Been on plane for 7 hrs. Stop flying broke french planes!,102,5.8999999999999995 +11151,negative,@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu,73,13.700000000000001 +11152,negative,@AmericanAir You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck,114,5.3 +11153,negative,@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?,112,3.5999999999999996 +11154,negative,@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home,115,2.6 +11155,negative,@AmericanAir we're still here guys - you are the worst,45,6.7 +11156,negative,@AmericanAir 24 hours on the AirPort,31,3.2 +11157,negative,@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(,96,8.3 +11158,negative,@AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM.,119,4.2 +11159,negative,"@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness",127,5.5 +11160,negative,@AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info,105,3.8 +11161,negative,@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying. Supvrs at iah extremely rude. #poorservice #travel,110,5.5 +11162,negative,"@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child.",111,9.0 +11163,negative,@AmericanAir I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours.,101,2.0 +11164,negative,@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz.,113,4.3999999999999995 +11165,negative,@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online. How am I supposed to get some help?,119,5.0 +11166,negative,@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel,93,2.1999999999999997 +11167,negative,@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.,109,4.6 +11168,negative,@AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... 😒,85,9.4 +11169,negative,@AmericanAir not to mention its a three hour wait to get an agent on the phone.,64,3.1 +11170,negative,@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL.,70,7.1 +11171,negative,@AmericanAir we did for the last 8 hours. Your customer service is horrendous. I should have flown Delta,87,3.4000000000000004 +11172,negative,@AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay,112,2.7 +11173,negative,@AmericanAir why a different airport! I have no way of getting to a different airport.,72,4.2 +11174,negative,"@AmericanAir AA agent said I repeated myself when I was explaining. I told him ""I understand English."" His reply?""Our conversation is over.""",119,7.6 +11175,negative,"@AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better",120,5.800000000000001 +11176,negative,@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc,119,1.7000000000000002 +11177,negative,@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?,68,2.9000000000000004 +11178,negative,@AmericanAir Stuck on the plane in Charlotte. Going to miss my connection. No words from staff. Maybe some damn pretzels?,102,4.9 +11179,negative,@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?,102,10.8 +11180,negative,@AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ,86,10.5 +11181,negative,@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE,52,1.9 +11182,negative,"@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing.",114,6.1 +11183,negative,@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.,112,6.2 +11184,positive,@AmericanAir many trips coming up! I will see you soon 😃,46,4.3 +11185,negative,@AmericanAir flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?,90,4.3999999999999995 +11186,negative,@AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?,84,4.8 +11187,positive,"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.",94,6.4 +11188,negative,@AmericanAir Now your site is not working! WTF,39,5.1 +11189,negative,"@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines.",117,6.800000000000001 +11190,negative,@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour,103,5.800000000000001 +11191,positive,@AmericanAir I'm great thanks keep up the good work,43,4.7 +11192,negative,@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.,101,5.0 +11193,negative,@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?,98,5.1 +11194,negative,@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?,133,3.0 +11195,negative,@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA,117,4.3 +11196,negative,@AmericanAir I even went to ticket counter and got no help,48,2.1 +11197,negative,@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?,129,4.7 +11198,negative,"@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?",113,6.2 +11199,negative,"@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?",85,8.200000000000001 +11200,negative,.@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.,99,4.0 +11201,negative,@AmericanAir I want the flight I have on hold. I don't want a new flight.,59,6.800000000000001 +11202,negative,@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?,112,2.7 +11203,negative,@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography,115,5.2 +11204,positive,@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP,113,8.0 +11205,negative,@AmericanAir ...is this how you want to treat your platinum (and two gold) flyers??,70,11.4 +11206,negative,@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish,118,2.5 +11207,negative,"@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening? No info....",107,11.200000000000001 +11208,negative,"@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers.",115,6.1 +11209,negative,"@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email. NOT NICE FOR WE PLATINUMS.",124,7.3 +11210,negative,@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!,118,3.4000000000000004 +11211,negative,@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation?,71,7.000000000000001 +11212,negative,"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.",116,5.2 +11213,negative,@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help,112,2.7 +11214,negative,#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.,123,4.9 +11215,negative,"@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?",106,4.7 +11216,negative,@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue?,71,5.6000000000000005 +11217,negative,@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer,116,4.3 +11218,positive,@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights,107,4.7 +11219,negative,@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again!,117,2.6 +11220,positive,"@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks.",105,7.6 +11221,negative,"@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!",100,5.0 +11222,negative,@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines,116,2.6 +11223,negative,@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?,88,5.7 +11224,positive,"“@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!",99,11.1 +11225,negative,@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure,99,2.0 +11226,negative,"@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told 😓😭",92,4.3 +11227,negative,"@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there.",88,4.5 +11228,negative,@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines,113,3.5000000000000004 +11229,negative,@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops.,120,4.2 +11230,positive,@AmericanAir Thank you! You will see me :),35,11.4 +11231,negative,@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely.,72,2.8000000000000003 +11232,negative,@AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go.,108,5.6000000000000005 +11233,negative,@AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines,113,3.5000000000000004 +11234,positive,"@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries.",111,5.4 +11235,negative,@AmericanAir you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH?,112,4.5 +11236,negative,"As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :(",105,6.7 +11237,negative,@AmericanAir delayed.....wow,27,22.2 +11238,negative,@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help,97,3.1 +11239,negative,@AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed,125,4.8 +11240,negative,@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.,112,3.5999999999999996 +11241,negative,"@AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :(",123,7.3 +11242,negative,@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears,111,3.5999999999999996 +11243,negative,@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst,88,4.5 +11244,negative,@AmericanAir is rude a hiring requirement at key west airport shaking my head,65,1.5 +11245,negative,"@AmericanAir 11 out of 11 delayed flights, you suck and getting worse",58,3.4000000000000004 +11246,negative,@AmericanAir Tired of sitting on a delayed #1702 again and again computer down,66,3.0 +11247,negative,@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?,109,3.6999999999999997 +11248,positive,@AmericanAir awesome! Thx,23,8.7 +11249,negative,"@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up.",97,8.200000000000001 +11250,negative,"@AmericanAir yes, and rebooked incorrectly.",39,7.7 +11251,negative,"@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me",112,5.4 +11252,negative,@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome,75,5.3 +11253,negative,@AmericanAir 2293 is the Cancelled Flightled one,42,2.4 +11254,positive,@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!,86,3.5000000000000004 +11255,negative,"@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail.",117,7.7 +11256,negative,"@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An ""aw, let me help"" cld mk it btr",106,7.5 +11257,negative,"@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way.",116,6.9 +11258,positive,@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-),111,4.5 +11259,negative,@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff,115,5.2 +11260,negative,"@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u.",114,4.3999999999999995 +11261,positive,@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!,119,4.2 +11262,negative,@AmericanAir why would I bother wasting my time calling them when they are gunna do nothing,76,1.3 +11263,negative,@AmericanAir five times at last count,32,3.1 +11264,negative,@AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded,89,3.4000000000000004 +11265,negative,@AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:(,109,6.4 +11266,negative,"@AmericanAir Orbitz has only shown ""priority"" seats since we booked & paid 3 weeks ago.",77,7.8 +11267,negative,"@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV.",129,5.4 +11268,negative,@AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp,119,6.7 +11269,negative,@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer,89,3.4000000000000004 +11270,negative,"@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!",118,4.2 +11271,negative,"@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet...",114,5.3 +11272,positive,@AmericanAir flights have been on time Late Flightly though!,52,3.8 +11273,negative,@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir,91,6.6000000000000005 +11274,negative,@AmericanAir I've flown you many years without a complaint. You should start listening to your customers. You went from first to worst,113,3.5000000000000004 +11275,negative,@AmericanAir Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu,129,8.5 +11276,negative,@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?,110,2.7 +11277,negative,"@AmericanAir why do #exp members have to wait ""over 2 hours"" to speak with an operator? Surely this is a mistake?",93,6.5 +11278,negative,@AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!! #not cool #hateful,121,5.0 +11279,negative,@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8,122,3.3000000000000003 +11280,negative,@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4,114,6.1 +11281,negative,@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.,115,3.5000000000000004 +11282,negative,"@AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!",116,4.3 +11283,negative,@AmericanAir I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around.,115,4.3 +11284,negative,@AmericanAir she should not only get a refund but also an apology for the deplorable service.,78,2.6 +11285,negative,"@AmericanAir third you lost her bag & after 50 mins of being on hold you told her she would ""eventually get her bag"" completely unacceptable",120,4.2 +11286,negative,"@AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins",70,2.9000000000000004 +11287,negative,@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail,110,5.5 +11288,negative,@AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.,104,4.8 +11289,negative,@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher,87,1.0999999999999999 +11290,negative,@AmericanAir I need to change a ticket and my res can't be changed online. I also can't get a call through due to high volume--can u help?,112,6.2 +11291,negative,@AmericanAir rented van drove 250 miles with 6 strangers. Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0,110,9.1 +11292,negative,@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16),110,7.3 +11293,negative,@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?,91,4.3999999999999995 +11294,negative,"@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology.",123,4.9 +11295,positive,@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont),118,2.5 +11296,negative,"@AmericanAir +No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad",127,7.9 +11297,negative,@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?,118,4.2 +11298,positive,@AmericanAir yes called your UK number on skype…well worth the $.50. i recommend others do the same.,84,6.0 +11299,negative,@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1. Great job,114,1.7999999999999998 +11300,negative,"@AmericanAir we are waiting flight 919 ! +We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU",119,10.9 +11301,negative,@AmericanAir @travisamex please please American call me so I can rebook ticket .,68,4.3999999999999995 +11302,negative,@AmericanAir @dfwairport Have been trying to get canx flight resched since noon. got 2 call backs but call disconnects as soon as I answer,115,2.6 +11303,negative,@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf,113,7.1 +11304,negative,@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff,111,1.7999999999999998 +11305,negative,@AmericanAir I have been on hold 3 hours. 2 seconds of it with a rude agent.,61,4.9 +11306,negative,"@AmericanAir Dear American, when did 2 hour hold times become the industry standard? Have you heard of additional staffing during weather?",118,3.4000000000000004 +11307,negative,".@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover.",98,5.1 +11308,negative,"@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves.",95,5.3 +11309,positive,@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.,64,6.2 +11310,negative,@AmericanAir I let a crew member know every time this happens. Which is most of the time.,73,4.1000000000000005 +11311,negative,@AmericanAir are you kidding me? No one answering calls on reserv line due to high call volume and not even an option to wait. Brutal,109,2.8000000000000003 +11312,negative,@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.,115,3.5000000000000004 +11313,negative,@AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please!,79,7.6 +11314,negative,"@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕",115,3.5000000000000004 +11315,positive,"@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife",118,5.1 +11316,positive,@AmericanAir Always enjoy my time. Now on the plane to DFW!,49,6.1 +11317,negative,"@AmericanAir + +Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive.",123,4.9 +11318,negative,"@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get ""fare no longer avail"" msg",120,6.7 +11319,negative,@AmericanAir I want to speak to a human being! !! This is not an obscene request!,66,7.6 +11320,negative,"@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?",116,5.2 +11321,negative,@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up.,113,10.6 +11322,negative,@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never?,79,6.3 +11323,negative,@AmericanAir Still waiting on bags from flight 1613/2440 yesterday First Class passenger not happy with your service.,101,3.0 +11324,positive,@AmericanAir AA2416 on time and awesome flight. Great job American!,58,5.2 +11325,negative,@AmericanAir no response to DM or email yet. customer service?,53,5.7 +11326,negative,@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again,110,1.7999999999999998 +11327,negative,@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.,103,3.9 +11328,negative,@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help,93,8.6 +11329,negative,@AmericanAir your service is horrible. I can't get a straight answer from your ground agents.,79,5.1 +11330,negative,@AmericanAir why was my flight from Miami to Dallas Monday rescheduled to Tuesday?,70,2.9000000000000004 +11331,negative,@AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.,106,3.8 +11332,negative,"@AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight.",106,7.5 +11333,negative,@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers,64,1.6 +11334,negative,@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.,103,2.9000000000000004 +11335,negative,@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day! please help,113,2.7 +11336,negative,@AmericanAir pls help. This is seriously beyond ridiculous.,52,5.800000000000001 +11337,negative,@AmericanAir please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help,91,12.1 +11338,negative,@AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning!,93,4.3 +11339,negative,"@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window.",118,13.600000000000001 +11340,negative,"@AmericanAir + +Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj",117,11.1 +11341,negative,@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..,96,9.4 +11342,negative,@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!,105,12.4 +11343,negative,@AmericanAir flight to dca I need to change asap help can't get through,59,3.4000000000000004 +11344,negative,@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?,110,3.5999999999999996 +11345,negative,@AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control,128,1.6 +11346,positive,@AmericanAir Always love opening the upgrade email.,45,4.3999999999999995 +11347,negative,@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago,118,4.2 +11348,negative,@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours,76,3.9 +11349,negative,@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!,84,4.8 +11350,negative,"@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted",138,2.1999999999999997 +11351,negative,"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.",110,5.5 +11352,negative,"@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?",115,7.8 +11353,negative,@AmericanAir we're still stucked in the airport. #AADelay #AA919,56,8.9 +11354,positive,"@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew",62,4.8 +11355,negative,"@AmericanAir redirect my flight without telling me, service is abysmal.",62,4.8 +11356,negative,"@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!",109,3.6999999999999997 +11357,negative,"@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.",109,4.6 +11358,negative,@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly,108,2.8000000000000003 +11359,negative,@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!,104,4.8 +11360,positive,"@AmericanAir - yep , they've been good. Now can you make that 1535 flight to mci wait just a tick....😃",83,10.8 +11361,negative,@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.,93,2.1999999999999997 +11362,negative,@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available,115,2.6 +11363,negative,@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!,117,2.6 +11364,negative,@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.,117,2.6 +11365,negative,"@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?",114,5.3 +11366,negative,@AmericanAir fcuk you. Shit service. You got no fans.,45,8.9 +11367,negative,"@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?",75,4.0 +11368,negative,"@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!",105,5.7 +11369,negative,"@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here...",85,9.4 +11370,negative,@AmericanAir cannot talk to any agents keep getting hung up on crazy,57,1.7999999999999998 +11371,negative,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville.",94,7.3999999999999995 +11372,negative,"@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?",101,5.0 +11373,negative,@AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated.,98,4.1000000000000005 +11374,negative,@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?,113,2.7 +11375,negative,@AmericanAir @AmericanAir how do you expect to do that?,47,6.4 +11376,negative,"@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?",104,6.7 +11377,negative,@AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP,93,7.5 +11378,negative,"@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you",72,6.9 +11379,negative,@AmericanAir tried that and can't get through.,40,7.5 +11380,negative,"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!",82,7.3 +11381,negative,"@AmericanAir you think I haven't tried that multiple times?? The ""status"" of my bag is that it should've been here YESTERDAY. So disgusted.",117,7.7 +11382,negative,@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain,110,2.7 +11383,negative,@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.,112,8.0 +11384,negative,@AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason.,127,3.9 +11385,negative,@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today,102,2.9000000000000004 +11386,negative,@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD,114,8.799999999999999 +11387,negative,@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?,90,4.3999999999999995 +11388,negative,"@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation",108,4.6 +11389,negative,@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?,77,7.8 +11390,positive,"@AmericanAir + +Fantastic support by the Twitter team. I appreciate it. Thanks again.",73,5.5 +11391,negative,@AmericanAir that's quite an impressive list of fees!,46,6.5 +11392,negative,"@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes",115,7.8 +11393,negative,@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah,116,6.0 +11394,negative,"“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!",126,6.3 +11395,negative,@AmericanAir flight was Cancelled Flightled can you guys help?,54,3.6999999999999997 +11396,negative,"@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because ""no weather advisory.""Really!",108,6.5 +11397,negative,"@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR",118,3.4000000000000004 +11398,negative,@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.,70,5.7 +11399,positive,@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️,117,3.4000000000000004 +11400,negative,@AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com,81,8.6 +11401,positive,"@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital.",119,4.2 +11402,negative,@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super.,80,3.6999999999999997 +11403,negative,@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.,116,5.2 +11404,negative,"@AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs.",91,4.3999999999999995 +11405,negative,@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank,113,2.7 +11406,negative,"@AmericanAir first the pilot, then the catering...",44,11.4 +11407,negative,".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams.",114,7.000000000000001 +11408,negative,@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.,99,5.1 +11409,negative,@AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice,113,7.1 +11410,positive,"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines",119,4.2 +11411,negative,"@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?",118,4.2 +11412,negative,"@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg",118,7.6 +11413,negative,@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!,75,4.0 +11414,negative,@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.,116,6.0 +11415,negative,@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.,71,5.6000000000000005 +11416,negative,@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail,120,5.800000000000001 +11417,negative,@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!,114,6.1 +11418,negative,@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?,95,2.1 +11419,negative,@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.,117,2.6 +11420,negative,@AmericanAir @cheerUPDATES So you're saying the call center is understaffed?,67,6.0 +11421,negative,"@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?",113,6.2 +11422,negative,@AmericanAir many have missed connections already b/c of delayed flight which will finally board soon,87,2.3 +11423,negative,@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!,123,3.3000000000000003 +11424,negative,"@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am",114,1.7999999999999998 +11425,negative,@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight.,109,1.7999999999999998 +11426,negative,"@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.",118,6.800000000000001 +11427,negative,"@AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind.",119,6.7 +11428,positive,@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe. Thanks for the help!,80,5.0 +11429,negative,@AmericanAir. You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops.,103,4.9 +11430,negative,@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold. Not feeling confident that I will ever get through...,112,9.8 +11431,negative,"@AmericanAir bought a ticket on @SouthwestAir. After two days, your ""team"" couldn't share the data needed to get me to my next meeting.",113,7.1 +11432,negative,@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️,101,5.8999999999999995 +11433,negative,@AmericanAir cut it. Put me on a flt tomorrow.,38,7.9 +11434,negative,@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations,115,2.6 +11435,negative,@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut,112,4.5 +11436,negative,"@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.",93,4.3 +11437,negative,@AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport,87,4.6 +11438,negative,@AmericanAir can you help me with a reservation? cant get through on the phone,65,3.1 +11439,negative,@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn,115,7.8 +11440,negative,"@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA.",105,4.8 +11441,negative,@AmericanAir more of the insane treatment by your customers,51,2.0 +11442,negative,@americanair Help! I need to speak to a live agent before I lose my online reservation being held.,81,3.6999999999999997 +11443,negative,"@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever.",93,8.6 +11444,negative,@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies,105,3.8 +11445,positive,@AmericanAir Mad love http://t.co/4ojrSDWPkK NYC-,45,15.6 +11446,positive,"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on ""travel size"" toiletries",114,5.3 +11447,negative,"@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because...",121,7.3999999999999995 +11448,negative,@AmericanAir missing a full days of work thanks guys,44,2.3 +11449,negative,@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.,111,3.5999999999999996 +11450,negative,.@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us.,97,5.2 +11451,negative,@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!,125,3.2 +11452,negative,"@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service",118,5.1 +11453,negative,@AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow.,115,3.5000000000000004 +11454,negative,"@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though.",112,7.1 +11455,negative,@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks.,101,3.0 +11456,negative,@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...,88,6.800000000000001 +11457,positive,@AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!,128,3.1 +11458,negative,.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!,95,6.3 +11459,negative,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!,108,3.6999999999999997 +11460,negative,@AmericanAir You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops.,102,3.9 +11461,positive,Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!,94,10.6 +11462,positive,@AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW,56,14.299999999999999 +11463,negative,"@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?",122,11.5 +11464,negative,"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather.",111,3.5999999999999996 +11465,negative,"@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?",115,6.1 +11466,negative,"@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal.",98,8.200000000000001 +11467,negative,"@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work.",117,6.0 +11468,negative,@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow,93,2.1999999999999997 +11469,positive,@AmericanAir Thank you.....you do the same!!,39,20.5 +11470,negative,@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...,122,4.9 +11471,negative,"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced.",121,8.3 +11472,negative,@AmericanAir hey there me again from yesterday im still on hold,53,1.9 +11473,negative,@AmericanAir weather is unavoidable. Understaffing is controllable,60,3.3000000000000003 +11474,negative,"@AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF?",83,6.0 +11475,negative,@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?,116,3.4000000000000004 +11476,negative,@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun,124,5.6000000000000005 +11477,negative,@AmericanAir I know. After an hour I got a live person. It messes up our arrival and car plans at two airports and is costing us more.,108,3.6999999999999997 +11478,negative,"@AmericanAir i was also told by agents my issues ""aren't their prob"" K fine. I get it. But have some compassion 4 others dealing w/this!!!",114,8.799999999999999 +11479,negative,@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.,76,5.3 +11480,negative,@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had,109,6.4 +11481,negative,@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin,116,1.7000000000000002 +11482,negative,@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again.,102,3.9 +11483,negative,"@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome.",116,7.8 +11484,negative,@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.,89,5.6000000000000005 +11485,negative,@AmericanAir I DMed you my AA & phone #s & you can't have someone call me? What was the point of your response? You didn't resolve anything!,122,9.0 +11486,negative,@AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare,85,3.5000000000000004 +11487,negative,@AmericanAir But Eagle is always Late Flight,38,2.6 +11488,negative,@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!,94,4.3 +11489,negative,"@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great",114,4.3999999999999995 +11490,negative,@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation,67,6.0 +11491,negative,@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.,109,4.6 +11492,negative,"@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty. #epicfail #poorplanning",106,5.7 +11493,negative,"@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr",127,7.1 +11494,negative,"@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary.",100,4.0 +11495,negative,"@AmericanAir no hold times, just disconnections. There is no excuse for that",65,4.6 +11496,negative,".@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same.",105,8.6 +11497,negative,@AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.,109,3.6999999999999997 +11498,negative,@AmericanAir I've been trying for 4 hours to get hold of someone.,54,5.6000000000000005 +11499,positive,@AmericanAir thank you for quick responses. #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there,115,5.2 +11500,negative,@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?,100,6.0 +11501,negative,"@AmericanAir beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26",115,4.3 +11502,negative,@AmericanAir ahhhh your silence is golden now. This tops it all. Anyone get fired?,69,5.800000000000001 +11503,negative,@AmericanAir Hey AA - can you help with an itinerary for a plat custy? Stuck in PVR and phones aren't working,89,4.5 +11504,negative,@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?,102,9.8 +11505,negative,@AmericanAir we've been on hold for hours.,36,8.3 +11506,negative,@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end?,121,5.0 +11507,negative,@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.,121,8.3 +11508,negative,@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage #AmericanAirlines,116,6.0 +11509,negative,@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?,89,3.4000000000000004 +11510,negative,@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?,70,2.9000000000000004 +11511,negative,@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice?,88,5.7 +11512,negative,@AmericanAir Cancelled Flights flights arbitrarily on same itinerary. Weekend ruined for no good reason! No crew = missed Monday am mtg.,116,4.3 +11513,negative,@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am stuck at the airport. Do you guys compensate for this?,119,2.5 +11514,negative,"@AmericanAir & if that wasn't enough, your staff have been so rude & ignored passengers,don't think that should be accepted whatever reason",126,7.1 +11515,negative,@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous,120,2.5 +11516,negative,@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help,114,2.6 +11517,negative,"@AmericanAir I used the ""call back"" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp",120,5.0 +11518,negative,"@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help. Direct message faster than calling 800 number? #Backwards",116,5.2 +11519,negative,@AmericanAir ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?,93,4.3 +11520,negative,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!",118,5.8999999999999995 +11521,positive,@AmericanAir DMing you now! Big thanks.,34,8.799999999999999 +11522,negative,@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?,81,4.9 +11523,positive,@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable,97,2.1 +11524,negative,@AmericanAir I wait 2+ hrs for CS to call me back re why flt is cxld/protection & they hang up the minute I answer on 1st ring?,105,5.7 +11525,negative,"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?",122,6.6000000000000005 +11526,negative,I just need a place to sleep when I land without accommodations in PLS @AmericanAir!,70,2.9000000000000004 +11527,positive,@AmericanAir Love the new planes for the JFK-LAX run. Maybe one day I will be on one where the amenities all function. #NoCharge #Ever,111,5.4 +11528,negative,"@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer.",96,5.2 +11529,positive,@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI,94,12.8 +11530,negative,@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!,111,5.4 +11531,negative,"@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC.",120,7.5 +11532,positive,"Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.”",103,5.800000000000001 +11533,negative,@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?,92,2.1999999999999997 +11534,positive,@AmericanAir Thanks! He is.,24,12.5 +11535,negative,@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one.,96,5.2 +11536,negative,"@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday.",121,3.3000000000000003 +11537,negative,@AmericanAir right on cue with the delays👌,36,2.8000000000000003 +11538,positive,@AmericanAir thank you we got on a different flight to Chicago.,53,3.8 +11539,negative,@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc,128,3.1 +11540,negative,"@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??",113,6.2