diff --git "a/text.csv" "b/text.csv" new file mode 100644--- /dev/null +++ "b/text.csv" @@ -0,0 +1,9336 @@ +,text +7150,@USAirways Another dead end. They only handle AA L&F. They gave me the same failed # I already had. 610-362-7498(99) VM full. #lost +8316,@USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door! +8331,@USAirways waiting for bags now over 25min in Phl bag claim! +7767,"@USAirways Never heard back, but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960." +916,@united Thanks! +9008,"@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA" +7724,@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16 +1616,@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours! +5441,"@JetBlue good to know, thanks so much!" +6194,@JetBlue I have been hanging here for almost an hour +9052,@USAirways HA! You're fun. +1833,@united just filled it out. Hope someone responds before we book our next trip. +6321,@JetBlue tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport 22 hours before my flight #RIPOFF #NoSupport +8349,@USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up +9058,@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791. +8328,@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers +782,@united 45+ min at EWR baggage claim #stillnobags #ridiculous +3299,@united just tried to log in and was told e-mail log in not currently available +1156,@united except all of that delayed the flight anyway. +1536,@united Back at the Denver airport and ready for round two today. Ready to get home! +8019,"@USAirways it a change fee request from a month ago. after one hour on phone with your team, Iโ€™m told 120 day backlog. Awful." +3895,@SouthwestAir thank you! +3238,"@united Useless response. I need a functioning wheelchair, not a customer care form to fill out." +8404,@USAirways what is the damn delay???? +7144,@USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating +10466,@AmericanAir Deplaned for the 3rd fucking time. Fuck you AA. +5910,@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70 +7841,@USAirways 2 hours on hold. Still no answer. Horrible. +2152,@united you guys suck! +2760,"@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that" +3704,@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck? +7070,@USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x +7487,@USAirways what's the deal with the flight computer network? +6464,@JetBlue you respond to my friend @LisaPal but you can't respond directly to me +5516,@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :( +3872,@SouthwestAir just got mine..now where to go?? +4354,@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;) +9002,@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO +2455,"@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce" +7953,@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :) +2474,"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos" +8550,@USAirways 4 hours Late Flightr And i lost my conection ๐Ÿ˜ก +8606,@USAirways they finally answered. They were rude and didn't help me at all. +4463,@SouthwestAir FJBFSC all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent +6940,@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening +1731,"@united Yeah, I tried that about 10 times for two different tickets, and it told me to ""Try again Late Flightr""." +8140,@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight. +7474,@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop +4091,"@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me." +2754,@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter. Last one onboard. +1870,@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE! +8758,@USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier. That's so wrong +2211,@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies +9737,"@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around" +4929,"@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a ""baggage error"" #sarcasm" +11297,@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother? +2762,@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/ +11017,@AmericanAir the bags arent even loaded on the plane??? #Flight293 +2993,@united I will be stunned if my bags are in Hartford with me. The ORD ground crew only had an hour to move my bags 200 yards +5549,@JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on? +2107,@united tell me something I don't know...not #keepingit100 #weaktea +5424,Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4โ€ +8761,"@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you ""hope"" they can find another flight. That's very considerate of you." +9390,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr +7185,"@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted. No meal voucher?" +567,"@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy" +6130,@JetBlue U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated +2367,@united Bummer. Might have to go with @AmericanAir card instead. TY for response though. +8903,"@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™" +10037,@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today +3963,@SouthwestAir @AmericanAir y'all are better then @united +440,@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems. +2018,@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone? +9738,@AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain +8023,"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!" +3692,@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that! +3488,@SouthwestAir Thanks so much! +10575,@AmericanAir I am still waiting for that call back. Stranded and no one to talk to +1224,"@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?" +5526,@JetBlue if only the show was on the flight. No ABC. Oh well. I'll live. #nexttime #andthewinneris... +4341,@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701. +4060,"@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable." +36,@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures +7475,"@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http://t.co/214i0RTIH4" +8443,@USAirways gonna miss connecting flight.. Delayed flying out of Boston +2249,@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated +3105,@united Club in Denver is dope ๐Ÿ‘Œ +8239,"@USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?" +7332,@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am? +6149,@JetBlue you don't remember our date Monday night back to NYC? #heartbroken +5775,"@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible" +8995,"@USAirways Awesome USAir, TYSVM <3" +3146,@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy +6558,@JetBlue bag just delivered and items have been stolen. At first look - my Kate spade bag and bottle of spiced rum! Wtf!! +5098,"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!" +1360,"@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour & crew is at their hrs limit & we deplane. Unacceptable." +7785,@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6 +6568,@JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided! +486,"@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim" +5969,@JetBlue Thanks for the complimentary upgrade to first. You are the best! +5019,@SouthwestAir very poor customer service thru out each of my cxl flights๐Ÿ˜” I should've flew @Delta +4993,@SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasnโ€™t Late Flight. +8764,@USAirways I have 3 times and no one has been able to help me out +637,@united i left an item on the plane and have been calling non stop and no one has been answering can you please help +8454,"@USAirways never flying #USAirways again. Horrible experience, terrible customer service." +10465,"@AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted" +4254,@SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw. +9451,@AmericanAir robocalls me with another Cancelled Flightation. And then when I donโ€™t accept the change it wonโ€™t let me connect to an agent. Just wow. +11097,@AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable. +8410,"@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!" +11510,@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted? +6008,@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter +3187,@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR... +3771,@SouthwestAir how about fixing the wifi! 3rd flight where it's not working. 800 series plane so not like it's an old plane. +167,@VirginAmerica What is the reason for the delay of the departure of VX 413 from JFK this afternoon? +1915,@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness +4184,@SouthwestAir ๐Ÿ˜… you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5 +6245,@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA +3707,"@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow." +2620,@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated +9129,@USAirways And it's 3:22 with no sign of boarding.... Can I please get another update? +4687,@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands... +801,"@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed" +2138,@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that??? +6578,"@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number." +6950,"@USAirways should, but didnโ€™t." +742,"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked." +5792,@JetBlue I'm at 4:05 will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted? +6390,"It really is nice, though. The snack fridgeโ€ฆthat you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue" +7991,@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights? +10519,@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling. +10799,"@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful." +4819,@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE +3125,@united Y do U not reply to customer refund forms??????????? #unitedairlines +5519,@JetBlue thank you! +715,@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again +7254,"@USAirways. wow, awful customer service." +8677,@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent. 130am +5912,"@JetBlue thanks so much for help Us, u r amazing!" +4132,@SouthwestAir has the absolute worst customer service when trying to reach them by phone. +6953,@USAirways I just want to be heard and to discuss the many issues on my trip +8908,@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice +2089,"@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service" +11433,@AmericanAir cut it. Put me on a flt tomorrow. +8408,"@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless." +8035,"@USAirways I was told a ""return call"" by a human" +3344,@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want +1834,@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService #$10voucherwhatajoke +9661,@AmericanAir are you a bot? Haha always same lies from you! +7680,@USAirways now in a black hole of your phone system +8422,@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open. +3325,@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice +7025,@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock... +3023,@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating! +6394,@JetBlue u suck Big Donkey Balls! +2802,@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it +11396,"@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because ""no weather advisory.""Really!" +2684,@united 1k use to be special. 80 people in group one. Why not board global AND 1k together? http://t.co/qd2lyUXAZg +1886,@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me +23,"@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems ๐Ÿ˜ข" +4335,"@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer" +9716,"@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!" +1309,@united nope all set. Thx for checking. +7634,@USAirways Round Two of being THE worst airline ever. +789,"@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints" +2692,@united the wifi in the ewr lounge reminds me of the old days of dial up +8396,"@USAirways No. Just felt that you could do better in making the emails feel a little less of โ€œWe donโ€™t care. Weโ€™re automated.""" +9201,"@USAirways +That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!" +10098,"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized" +5829,@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work ๐Ÿ˜Š +7410,"@USAirways rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?" +8040,"@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you" +7692,@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting! +4205,@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv +3251,@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable +1957,@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!! +11025,@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help! +9102,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)๐Ÿ™๐Ÿ™๐Ÿ™โœŒ๏ธ๐Ÿ˜‰) +6338,@JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice +2609,@united look at the Twitter history - as usual service non existent +10825,"@AmericanAir today, after 6 yrs., no longer my preferred airline." +6499,"@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone." +8689,"@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. ""Greetings from the pointy end of the airplane"" haha thanks!" +8248,"@USAirways how can I make a purchase, you take the money but I don't have a reservation...Explain" +5079,@SouthwestAir I just sent it over +11472,@AmericanAir hey there me again from yesterday im still on hold +9122,@USAirways nice touch with using my first name. Very intimate. I'll be filing a claim soon to be reimbursed. Have a us airways day! +10656,@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep? +6369,"@JetBlue btw, her name was Samantha and she won over everyone on the flight" +3000,@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad +4540,@SouthwestAir you know I โค๏ธyou but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6 +5224,@JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue & got same flight but now $250 more๐Ÿ‘บ +1226,@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse! +2595,@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2 +9414,@AmericanAir I need a flight out tonight. Isn't there anything else? +11352,"@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?" +3705,@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip +9569,@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it? +3207,@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting. +7187,"@USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD" +1310,"@united my flight was already Cancelled Flightled this morning because of a ""snow storm in Denver"". And now I'm in DC waiting for a pilot to get on+" +11238,@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help +2995,"@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer." +6847,@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine! +7773,"@USAirways Iโ€™ve been on hold for 36 minutes now, any time you want to answer the phone that would be great." +4024,@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working??? +3166,@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD +9186,@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight? +7965,@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage +8233,@USAirways Already tried. How about Conf # via DM +1315,@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster +10434,"@AmericanAir dm me your email address, I will tell you my ordeal, then you tell me what you think is fair" +4115,"@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight ๐Ÿ‘Ž" +2315,@united thanks for prompt response. Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55. +3860,@SouthwestAir #RedCarpet Southwest Companion Pass would be great! +9199,"@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled." +1339,@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling +3728,@SouthwestAir Awesome. Thanks! You guys rock! +738,Thank you โ€œ@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JHโ€ +965,@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu +252,โ€œ@VirginAmerica: @KarinSLee Of course. Have fun celebrating!โ€ Thanks! Happy Chinese New Year! +4919,"@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless" +2098,@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry. +872,@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals +8128,@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer??? +4532,"@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!" +7316,"@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!" +3110,@united I locked myself out of my account and needed access to book a flight. +10875,"@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral." +7337,@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number. +9464,@AmericanAir how about some rampers at gate b40 dfw? Waiting to be marshaled in +5397,Why @JetBlue let someone from black Twitter in their multimedia department? +3570,"@SouthwestAir I ""heart"" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations." +2980,@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing. +9177,@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you +10441,@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife +10216,"@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day." +8097,@USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing +7189,@USAirways Strike Three!!! You guys suck!!! +11193,@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website? +7086,@USAirways So you understand why I'm resorting to Twitter: No help available at gate while this occurred or by phone afterward. +9616,"@AmericanAir mission accomplished today, Thank you!" +3532,@SouthwestAir and thx for not responding +3422,.@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating. +11317,"@AmericanAir + +Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive." +447,@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag.... +8973,@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover. +56,"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin" +8807,@USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel & I've submitted twice online +4730,@SouthwestAir I spoke to soon... My bag was lost.. :( +476,@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel +11174,"@AmericanAir AA agent said I repeated myself when I was explaining. I told him ""I understand English."" His reply?""Our conversation is over.""" +9857,@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth +3819,@SouthwestAir luv my companion pass! +7534,@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins... +5961,@JetBlue thanks for getting me to Orlando early #happiness +3314,@united But I got a bad exchange rate so want my money back. Please can you refund without penalty. +8214,"@USAirways you were always my go to. What happened? Airbus over Boeing, and now no customer service?" +8497,"@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!" +750,@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that? +9356,@AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!! +4421,@SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa +376,@united. ..I received on other flights. #united truly breaks guitars. #unitedbreaksguitars #wantmymoneyback +2458,@united awesome new plane flight 1701 +5583,@JetBlue Flight 136 departs 2:14 AM Finally!!! Arrived JFK with no psgrs at 5:39 PM. That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi +5711,@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you. +8198,@USAirways refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed +7706,"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg" +2753,"@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail" +11527,@AmericanAir Love the new planes for the JFK-LAX run. Maybe one day I will be on one where the amenities all function. #NoCharge #Ever +5666,@JetBlue I only fly Jet Blue +2611,@united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more +9590,"@AmericanAir As I already have a booked flight that I can't use & can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2" +2400,@united good fly!! #United #businessFirst +4403,@SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives? +3400,@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it. +4894,"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight" +5081,"@SouthwestAir used to love you, but you keep rescheduling my flights. #southworst" +4587,"@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4." +11002,@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx! +7139,"@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever." +4077,@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun +7786,"@USAirways ""good news. We've located the crew and made contact with them"". flight was supposed to leave 4 minutes ago. #usairwaysfail" +7422,@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs +4113,@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying +227,@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly ๐Ÿ˜ฅ +7379,@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. ๐Ÿ˜Š +2317,@united appreciate the sentiment and you were able to get me off the ground;still missed connection +3703,@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free. +10312,@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems! +10669,"@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay." +1508,@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy) +5508,@JetBlue #611 from JFK to LAS still delayed? +10782,"@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week." +1684,@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv +499,@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning??? +7284,@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways. +7988,@USAirways don't think you guys could mess things up any more.. Never flying with you again! +1877,"@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain" +3526,"@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page" +513,@united you are one great airline โค๏ธ +9943,"@AmericanAir thanks, me too" +10584,@AmericanAir that is absolutely false stmt. You have a comedy of errors incl no catering etc #GetYourActTogether +7347,@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it +3333,"@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck" +10693,@AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel +7213,"@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying.." +474,"@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines" +5294,@JetBlue That makes two of us! Lol #Blushing +4708,"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!" +2820,@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here. +5577,@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back +4359,@SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier โœˆ๏ธ +11237,@AmericanAir delayed.....wow +480,@united to speak to a real person to get this resolved politely and efficiently. (2/2) +3527,"@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?" +7050,@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready +2577,@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF +11274,@AmericanAir I've flown you many years without a complaint. You should start listening to your customers. You went from first to worst +2982,@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!! +6532,@JetBlue this is lovely! +3043,@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system +6969,@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened. +7047,@USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got. +6364,"@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever" +1349,@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information. +2927,"@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD" +4974,"@SouthwestAir Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip" +10797,"@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?" +9230,"Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways" +3315,"@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times. +If I am no show, you'll know why! Ridiculous." +9430,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed +1606,"@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports" +9101,"@USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option." +6967,"@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight." +8075,@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her! +1659,"@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?" +1446,@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app +3295,@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input? +1020,@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting? +705,@united I will but right now I'm to angry +3524,@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable +1866,@united No problem just follow me back so I can! Thank you! +4381,@SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed? +4641,@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again.. +7542,"@USAirways my friends at KPHL were told by your rep ""if it were me I woulda just gone home this am and tried again tomorrow."" 1/2" +2122,@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD. +2574,@united stop picking on us #CLE http://t.co/VTqE8m1L3i +9343,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait +1921,@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America +8598,@USAirways @americanair I feel sorry for AA +8066,@USAirways you are cutting into my pregame time. Go @KentuckyMBB !!!! +10186,@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b +1419,@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess +10588,"@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP." +3307,@united I'll be sending/posting complete details of the circumstances surrounding this matter. United airlines should be ashamed. +4672,@SouthwestAir @FortuneMagazine Love SW forever๐Ÿ˜ƒ๐Ÿ’•๐Ÿ˜โคดโคด +2025,@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual +594,@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices? +1558,"@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better." +10280,"@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure." +9875,@AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help +10809,@AmericanAir that luggage you forgot...#mia.....he just won an oscar๐Ÿ˜„๐Ÿ’๐Ÿ’๐Ÿ’ +6501,@JetBlue credit to you for replying. Iโ€™ll look forward to hopefully one of those 103 on my flight home tonight :) +2058,@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!! +3485,@SouthwestAir 20 minutes on hold waiting is ridiculous...... +8313,"@USAirways & also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail" +4067,@SouthwestAir now our pilots timed out...#getmeoutofhere +4315,@SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities? +11065,"@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got" +3094,"@united UA6255 delayed out of #winnipeg because the plane was ""frozen""! #fail Will I make my connection on UA1059? #tightconnection #Denver" +7655,@USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA? +10418,@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early! +4955,@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time! +6543,"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!" +6458,@JetBlue thank you :-) +4010,"@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you." +9933,@AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION @ THE SAME TIME. +292,"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes." +5024,@SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon +5365,No JetBlueโ€ฆ Justโ€ฆ no โ€œ@JetBlue: Our fleet's on fleek. http://t.co/mB3IPGs8zQโ€ +4080,@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually. +8107,@USAirways why cant Sapphire members reach anyone on the phone? +4253,"@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?" +2909,@united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me? +6735,@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days. +1318,"@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor." +7749,@USAirways but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes +5781,What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy +4562,@SouthwestAir Already signed up! Thanks! Looking forward to trying the Southwest experience. +6107,@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup +4438,@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing +5993,@JetBlue thanks! +5053,@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines +7320,@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us +6113,@JetBlue beautiful ride. Thanks again:) +4957,"@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!" +5517,"@JetBlue ""Goodwill"" now at $125.00. $27,000 x ? = Fine Still want your new CEO to make a public apology to all passengers of flight 136" +10858,"@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks" +10131,"@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r" +9849,@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm +11366,@AmericanAir fcuk you. Shit service. You got no fans. +3048,@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems +356,"@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr. After we boarded, there was a defibrillator issue." +11458,.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues! +3078,@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines +8898,"@USAirways @AmericanAir 90 min delay thanks to ""maintenance issues"". Thanks for wasting a day." +9623,@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome. +837,@united that's not even an apology +3458,@SouthwestAir still waiting. Just hit one hour. +6998,@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time. +2006,@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck. +9622,@AmericanAir I lost my (basket) ballbag on your plane +8021,@USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious +8373,"@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps." +7108,@USAirways now on hold with customer care. Wonder if someone will pick up the phone before 5pm. +11467,"@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work." +5149,@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me. +11253,@AmericanAir 2293 is the Cancelled Flightled one +10564,@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put +5333,"Social agencies, this is why we can't have nice things. @JetBlue: Our fleet's on fleek. http://t.co/QRxz0bGbtq" +11429,@AmericanAir. You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops. +157,@VirginAmerica hold times at call center are a bit much +11310,@AmericanAir I let a crew member know every time this happens. Which is most of the time. +10958,@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!! +1441,"@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went." +6755,"@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail" +8635,@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight. +9488,@AmericanAir Fuck you. +9459,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system. +5598,"@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated." +5210,@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad. +9675,@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel. So until I get to DC argg +5183,@SouthwestAir Thank you. +1963,@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really. +3658,"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa" +11471,"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced." +9054,@USAirways flying high thanks! +6098,@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;) +9113,@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta... +3369,@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once? +5434,@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again! +9205,@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace. +3499,@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail +7090,@USAirways stranding a student trying to get to Birmingham in CLT overnight w/o any help. You can do better than that. @av_duffy +1543,@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue? +6417,"@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk" +10806,@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's? +2268,@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO +5009,@SouthwestAir Awesome - thanks! +3550,@SouthwestAir ok thank you i hope so too +4128,"@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF" +5264,"@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!" +9037,"@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?" +603,@united I appreciate your efforts getting me home! +4147,"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA." +3107,@united we are never going to get to out gate at this rate. +9730,"@AmericanAir TY! But, their site says "" Please note that we do not offer a print subscription service for American Way. ...""" +393,@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope? +10563,@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back +2858,@united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!! +4561,@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup +5673,@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time? +5273,@JetBlue why was Flight 1856 delayed to Buffalo ? Itโ€™s a direct flight and the plane is at the gate. +8055,@USAirways I love you guys!!! +7942,"@USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up" +3034,@united a good start would be to warm the plane before the departure time so the flight isn't delayed due to frozen water lines. +11424,"@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am" +181,"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free." +2277,@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed +10385,"@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember." +5235,@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter +7671,@USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh] +3601,@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel +7782,@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly? +7876,@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger. +8134,"@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC" +401,"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it." +5219,@JetBlue โ€™s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw +1631,@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550 +5559,@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether +7530,@USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights +7685,"@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta" +9710,"@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost!" +11465,"@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?" +4890,@SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do +11406,"@AmericanAir first the pilot, then the catering..." +6125,@JetBlue haha no need to apologize ๐Ÿ˜ I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue +9668,"@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning" +3441,@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations +6797,@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50. +6391,@JetBlue third JetBlue flight in less than a week. All Late Flight not for weather. Reliability going downhill. +11508,@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage #AmericanAirlines +5553,"@JetBlue hey JetBlue. Still waiting to hear where you lost my 9'8"" surfboard between JFK and BQN airports." +4453,"@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey" +7614,"@USAirways Its not just PHL, at BTV today made to deplane because ""it's Sunday and we don't know if maintenance will be available""" +2067,@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service? +10116,"@AmericanAir she was rude, unprofessional, not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!" +7821,@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night. +1599,@united once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money? +7551,@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED??? +1385,"@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing." +8813,@USAirways only to come home a day Late Flight to find out you guys have lost my luggage +10632,@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy +7501,@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away... +1405,@united you guys are gay +809,@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts +8500,@USAirways FA attendant on 4553 PHL to PWM tonight was fab! An asset to your team. From 1F. Have a great night team! +2029,"@united Yes, myself and about 200 other people also." +9485,@AmericanAir change fee = same price of new ticket... Not logical +2650,@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel ๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ +3780,@SouthwestAir have sent you a DM with the details. Thanks! +11428,@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe. Thanks for the help! +9001,"@USAirways TYVM USAir, Happy Night@ <3" +1702,@united have since dropped to 2 layovers but still not acceptable. +10255,@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24. +3753,@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1 +3133,@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations +4568,"@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. ๐Ÿ‘๐Ÿ‘" +2094,@united it most certainly was not. +8280,"@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled." +9755,"@AmericanAir nothing to do with Mother Nature, more like poor commutation." +1880,"@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ" +3059,@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate +3434,@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive! +9995,@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral +7484,@USAirways ... What's going on at @PHLAirport ?! I've been sitting at the gate for 45minutes. +2287,@united mechanical issue. Looks like they got it fixed! Thanks for your concern. +9686,"@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in." +8690,@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail +4977,@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked. +4467,@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU +7578,"@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight ๐Ÿ˜ก" +9156,"@usairways If I could/wanted to call I wouldn't use the internet to make a reservation. + +Site won't work on Chrome, on several computers." +4030,@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous +1046,@united Is flight 746 going to sit on the tarmac FOREVER????????? +5129,@SouthwestAir no had to rebook my flight myself and am about to board in bham. +8951,@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us +7793,"@USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up & again back on hold. Understand weather, but ridiculous." +7198,@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco +1568,@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is. +462,@united how does it get Cancelled Flightled 10 hours before take off? +743,@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited +222,@VirginAmerica Thanks! +8638,@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff! +9423,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm +3017,@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :( +625,@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime +2884,"@united okay - thanks for your help, JT! I appreciate your time!" +6057,@JetBlue I will. Thank you! +2188,@united That was the problem. We were being told the aircraft was on its way. +2177,@United can you let us out of the gate now. UA1157 +6392,@JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM +9255,@AmericanAir thank you! +5361,@JetBlue lolol @s_myc88 +6545,"@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI" +8265,@USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week. +3928,@SouthwestAir good to be back. See you all again in several weeks. +5003,@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me. +353,@united I flew back w other company since United didnt have an earlier flight +3582,@SouthwestAir it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything #wrongiswrong +456,@united 1k and had problem getting out of FLL to IAH sent DM to you about making my connection please let me know +8037,@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service! +6322,@JetBlue okay awesome! Thank you! +239,@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email +7325,"@USAirways flight #703 Philly -> Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail" +6522,"@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks" +3469,@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit +11052,"@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport" +2882,@united yes I have +8856,@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through. +3143,@united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times. +6192,@JetBlue my butt hurts. +1018,"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!" +6472,@JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on. +8289,@USAirways how about checking the plane before having everyone board the plane? #pissed +1760,@united & finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue +6556,@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience +10146,@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive) +9803,@AmericanAir #2298. Everyone else was outstanding. +1103,@united UA1731 - Denver to Austin... Still on the ground... +9482,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour. +4161,@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?! +4023,"@SouthwestAir Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again." +7152,@USAirways over the phone. I called the 6170 number and she picked up almost immediately. +4053,@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone? +4374,@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I would Buyer beware +5687,.@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations +11525,"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?" +10664,@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student. +6412,@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number. +10878,@AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up. +10061,"@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?" +3068,@united of course but they were just as helpless as everyone else . +9309,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?! +11236,"As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :(" +4702,"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!" +1034,@united not happening. Delta took care of us. Peace! +2264,@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport +6662,@JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore! +10024,"@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall" +11037,@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot. Makes a person paranoid. +906,@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed! +7383,"I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways" +8261,@USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle. +9689,"@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?" +9690,@AmericanAir needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt +7765,@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!! All other flights have left #usairwaysfail #worstairlineever +3465,@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset. +2286,@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks! +4802,@SouthwestAir if you guys fuck this up again I will never forgive you +4807,@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared! Noted for next time. +11438,@AmericanAir can you help me with a reservation? cant get through on the phone +8167,"@USAirways Got it, thanks!" +5862,"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26." +11449,@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear. +3058,@united it's amazing really. +2900,@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon +1721,@united I'd really like to get off of this plane now. +5653,@JetBlue I waited 3 hrs for my bags and my flight was only 2 hrs +3404,@united when is my plane coming? Been delayed for almost 7 hours. No plane. +2986,@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR +7874,@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways ๐Ÿ’ +9621,@AmericanAir thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better. +4202,@SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks. +9303,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take +1901,@united 4 of us are stranded And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait. +7822,"@USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because ""ramp was broken."" No other ramps in Charlotte??" +8089,@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh +5747,@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse +1569,@united I would like to know what is the easiest way to get a refund. +5303,@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner? +347,"@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child" +1242,@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN +420,@united it was credit from my last trip that never came in the mail! +4344,"@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz." +9069,@USAirways flight 4524 first a 2 hour wait for a deadhead crew then deadhead crew takes overhead bin space paying customers annoyed +8101,@USAirways so I still need to stay on hold? http://t.co/04SDytT7zd +2955,@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport +7900,@USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this? +3745,@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!! +9407,@AmericanAir thanks!! +10075,@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck! +1031,@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too. +3621,@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest +3592,"@SouthwestAir hey remember that time you lost my husbands bags? I do. + +#filmjobnoequipment +#nowarmclothes" +10393,@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet. +6051,@JetBlue Two delays. A little proactive communication goes a long way. #howhardcanthatreallybe? +7278,@USAirways you guys should be nice and just give your routes to jet blue and southwest. At least they treat their customers properly. +763,"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD" +10272,@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta +5070,@SouthwestAir still on the ground >30mins after planned departure. And this is California. No weather here. Originally told 10 min delay. +10224,@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister +2484,"@united still awaiting a reply from ur customer services? 18 days, no response? Lousy #unitedairlines" +1222,@united thank you for following up! +8730,@USAirways ice cream up front! Solid +2134,"@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information." +2423,.@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG. +9999,@AmericanAir and just bad cs! I will be back on @JetBlue at least when you stuck they look out for you and apologize for any trouble +6167,@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet? +6853,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail +6929,"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow." +5769,"@JetBlue thx, social media person!" +6702,@JetBlue Thank you! +10005,@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything +1575,"@united Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp" +509,@united Thanks for the lack of help and the canned response from the 1K desk! +8999,@USAirways hey let flight 1874get to the gate hours Late Flight and no fate with dozens of kids on board +11004,"@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful ๐Ÿ˜ณ" +8663,@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239 +2304,@united hey! DM not working. UA 307! +4111,"@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it" +11536,"@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday." +11171,@AmericanAir we did for the last 8 hours. Your customer service is horrendous. I should have flown Delta +1259,โ€œ@united: @rikrik__ What made you come to this? Can we help you with anything? ^JPโ€ inconvience* +10940,@AmericanAir pathetic service +11323,@AmericanAir Still waiting on bags from flight 1613/2440 yesterday First Class passenger not happy with your service. +11123,"@AmericanAir versus @JetBlue +in Customer Service? +Who will win! +For Me @AmericanAir is a convenience to a trip to Cali <3" +3006,"@united I did not, my mind was on getting to the next flight." +711,@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft tell the truth! @unfriendly +10811,"@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou" +10540,@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply? +4291,@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now... +9364,@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face +6227,@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee. +1372,"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me" +712,@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!.... +8495,@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed! +3777,@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy +4597,@SouthwestAir thank you! โค๏ธโค๏ธโค๏ธ you guys! +5061,@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan +9334,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier" +7757,"@USAirways Flight Cancelled Flightled due to ""weather conditions"" in arrival city. Uh...I don't think so." +8746,@USAirways I wish we were on our way. Now there's a problem w/de-icing.Three & 1/2 hour delay so far & sill not sure if we'll be taking off. +1482,@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable +1489,"@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting" +3999,"@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination." +3942,"@SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove" +1794,@united that's great! pls let me know when u start! +5146,@SouthwestAir LUV Ya Too!!!! I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR +1821,@united you have a culture issue +10947,"@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please" +11340,"@AmericanAir + +Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj" +10870,@AmericanAir @DuaneNClark ever think about being prepared and bringing in more people? Does anyone have any business sense at AA? +10299,"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!" +1741,@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days! +1658,@united thank you! Much appreciation for your help. +212,.@VirginAmerica They were very understanding and helped me out. Thx! #Comps +4934,@SouthwestAir has the best customer service! +3717,@SouthwestAir Got help from a nice lady on the phone in Georgia. Thank you! +323,@virginamerica Trying to make the change in advance (not just 24 hours prior)โ€ฆtried it online earlier and it wanted $300 in change fees. +10881,@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys! +1097,@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2 +10198,@AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!! +1359,"@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated" +334,@united Thanks for taking care of that MR!! Happy customer. +8693,@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5 +6424,@JetBlue glad u happy I have my bag but as a traveler I entrusted u w/ my property & u return it damaged & that's the best answer u have? +1613,@united you hung up on me again. +5169,"@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport & now I'm losing 2 days from trip" +792,@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better +233,"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!" +5250,"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH" +4786,@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight. +9408,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx +209,@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more! +8844,@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again? +10072,@AmericanAir im tryin to book a flight but cant get ahold of anyone! +10228,@AmericanAir My father loved working for you as well as PanAm +5861,@JetBlue would you say a delay is more likely? Thanks so much. +4480,"@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?" +3393,@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no. +3116,@united Monday evening. +2413,@united no because you will charge me or delay me further. United 1612 still waiting. +3936,@SouthwestAir here's a first..both pilot and first officer in galley during flight... +11325,@AmericanAir no response to DM or email yet. customer service? +4521,@SouthwestAir Another delay. Wow +8934,@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera +4483,@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it? +871,@united it won't help...been there done that. +11120,@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering? +1263,@united always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever +1618,@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow???? +6802,@USAirways Thanks again for ruiningmy vacation. You all are the best for this. Could not have done it without you. +6494,"It's on me, @JetBlue! That's not what you said last night, though... :(" +6754,"@USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher." +10828,"@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in" +7481,"@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell" +7279,@USAirways But nope! Apparently this is the way you guys do business! I guess I'm flying southwest and her blue from now on. +1220,@united UA1534 has now had 11 different departure times. Wtf. Make up your mind. +7799,@USAirways looks like you lost another customer when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition +1765,@united your baggage person told me to go through @AirCanada - they're handling my connecting flight. +10430,@AmericanAir can't get thru to anyone on phone +2456,@United why is it so impossible to actually get a passenger AND their luggage to their final destination? +7319,@USAirways give us no information and an attitude. +2001,@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems. +1513,@united Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K +4104,@SouthwestAir Flight 2646. Four hours in the plane on the ground at BWI. +2801,@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot? Now I miss my meeting Atlanta because someone slept in? +5007,@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused +6355,@JetBlue is it your standard protocol to call security onto a plane for a crying baby? +2523,"@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement." +8143,@USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service +10997,@AmericanAir all of these issues are not based on weather or things that are out of your control. These issues are based on negligence. +6669,"@JetBlue, I normally โค๏ธ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly" +10422,@AmericanAir can you? +4682,@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air +8686,"@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags" +5524,@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on ๐Ÿ˜’ +9942,"@AmericanAir now I have to wait ""more than 60 minutes""" +2110,@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help? +2375,@united customer service has no solution and now we might miss a show because of them +8806,@USAirways you can't even track my bag to see where it is. It's like it's disappeared. +10304,@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some... +3355,@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW +3272,@united thanks! :) +4902,@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta +7838,@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us? +9787,@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure๐Ÿ‘Œ +4401,@SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights. +617,@united Been trying since 1230 to file a report. +3118,"@united cool, thanks." +6930,@USAirways did a pre schooler develop your app? The thing crashes every single time. +7637,@USAirways pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal! +4046,@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme +8153,@USAirways told to work it out ourselves #joke #fail +6393,@JetBlue why is the buffalo flight so Late Flight? +8310,"@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer." +745,@United blocked me from DM'ing them because they would rather I complain about them in a public forum +11307,".@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover." +2004,"@united thank you. +It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising. +Please assist with earlier flts to Cmh?" +10645,"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried." +4221,"@SouthwestAir flight 3970, bna-rdu had the most excellent crew today" +11035,@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome +3047,"@United Wonder why people hate dealing with airlines? Ridiculous and inflexible ""policies"". I need a phone number and a resolution. Now." +10849,@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options? +10237,@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight! +1336,@united I have proof that my situation now is due to company mistake +5652,@JetBlue thanks for replying-I feel a little better we'll see how it goes โ˜บ๏ธโœˆ๏ธ +11055,@AmericanAir Great seats on this aircraft! +4889,@SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused. +6880,@USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4) +10438,"@AmericanAir The website won't let me view my reservation due to ""changes made outside http://t.co/nwF2FkA8fY"". I'm on hold now to get help." +7359,"@USAirways ""please call Late Flightr"" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith" +5100,@SouthwestAir an entire flight of luggage missing at #dca. Over an hour and nobody knows anything. +10151,"@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour." +4353,@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants +1313,"@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos." +4165,@SouthwestAir y'all are fast we already have our 5 winners! Congrats!! +11199,"@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?" +3652,"@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule." +2903,"@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)" +9679,"@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care" +6323,"@JetBlue = WORST. Booked in Oct. w/ email confirm & NEVER INFORMED Cancelled Flightlation. Instructed ""to mail written letter"" http://t.co/c7Kzbvf8h8" +9764,"@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time." +3053,@united missing this wedding because of these delays would not be cool +8568,"โ€œ@USAirways: @alan_bledsoe Thanks for your feedback, Alan.โ€ Thx, but no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt" +10694,@AmericanAir working over time tonight? Got delayed 2 days .. In SJU .. Could be worse :) +7798,@USAirways I just got hanged up on trying to get to an agent. Can you help? +10298,"@AmericanAir Well if you won't let me handle my reservation/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit." +653,@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother +10596,@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it. +2269,@united I can't even look at you right now. I'll call you when I'm not so mad. +7647,@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude. +7231,"@USAirways. On hold 2hrs after my flight was Cancelled Flightled & ""Anthony"" was beyond rude and not helpful! @AmericanAir they're weighing you down." +3833,@SouthwestAir but to make us tru to find space in other flights. This customer service is as bad as @SpiritAirlines. +11419,@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow. +8854,"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options" +8077,"@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag" +3508,@SouthwestAir @SMiles1307 over two hours now. Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok. +6962,"@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them." +5990,@JetBlue thanks! I'll do it. +9360,@AmericanAir I want to speak to a human being! !! This is not an obscene request! +611,"@united http://t.co/hj5kq82Chn, however, is completely under your controlโ€”the price was and still is displayed on http://t.co/hj5kq82Chn." +5582,"@JetBlue yes, please get me the seats we paid for." +2114,@united where are our luggages? With a group and over 20 luggages are lost +4329,@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy +10717,@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today +5514,@JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no +5629,@JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account. They are still NOT there! 1/2 +2602,@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet. +6247,@JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid! +511,@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery? +7940,@USAirways how do I change flights . 3 hours is crazy please help +5844,@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children +3015,"@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience" +10600,@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable. +8098,@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck! +4084,@SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment. +8617,@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often... +7173,@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy! +7957,@USAirways worst trip ever! Wish pilot would've let me off plane at 12pm during 1st delay. Now 1030pm and still sitting on runway. +10196,@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM. +4271,"@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?" +6442,@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat. +11308,"@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves." +3457,@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am. +8470,@USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks +6997,@USAirways And you took away my 1st class seat. Love being a Chairman Preferred and assigned row 24 seat B middle seat +10081,@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291 +11434,@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations +5196,@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away? +7646,@USAirways are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight. +1109,@united will do. Thanks for the help. Cheers +7682,"@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob" +6798,@USAirways i understand that but i should still be able to view my reservation online.... +1038,"@united Missed UA1568 connection due 2 mechanical failure UA1543 (""uplink prob""). I will lose ~$400 in clients Mon. How can you compensate?" +20,@VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response. +5091,@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out! +11540,"@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??" +9993,@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there! +5551,@JetBlue I did. They have no idea where it is. +7836,@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting +934,"@united Beyond frustrated Sked change = no seats, earlier departure and double layover. Of course only seats are $$++. Cust svc no help" +10691,@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset +6955,@USAirways very embarrassing. +3247,@united The third wheelchair is broken! http://t.co/tvk0PyxQv5 +394,@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help. +10459,@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead. +1737,@united Pay for my hotel.... I'm a broke student #help +2165,"@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks" +561,@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement +3069,"@united Flew ORD to Miami and back and had great crew, service on both legs. THANKS" +4257,@SouthwestAir crazy hold times today. Over an hour now. Help? +1162,@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative. +10197,"@AmericanAir ""bag has not yet been located"". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?" +4123,@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles. +1729,@united OMG!!! you just bumped me off the last flight. Can this get any worse. +1527,"@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks" +5245,@JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3 +842,"@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room" +2930,@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better.... +6438,@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO! +58,@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y +2865,@united & I've been hung up on twice by your staff. So upset right now +6726,@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow. +6084,@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why? +2291,"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't." +10863,"@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, ""not yet located""?" +8940,@USAirways we are boarding now but have yet to depart. Thanks for the response. +5800,@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100% confirmed +3755,@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon +1649,"@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers...." +3846,@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time. Thanks #southwest for making travel easy! +3265,"@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67" +2724,@United great way to start my vacation with an on time departure! Looking forward to my global first class suite! +6414,@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle! +10505,@AmericanAir in miami and the agents Rachel Wong and Marisol Pimentel were very pleasant in a world of chaos a BIG .thank u +414,@united crashed trying to check in. +10970,@AmericanAir won't answer the reservation line! Nice service. We may be stuck... +8093,@USAirways i've been on hold for an hour trying to change my flight!!! COME ON +10635,"@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)" +7076,"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment." +3691,@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?! +5489,@jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail +9248,"@AmericanAir sorry so Late Flight, responded to your DM." +4102,@SouthwestAir i hope i can be apart of the team with this job opening! +9782,"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm." +10979,@AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans. +2907,"@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times." +8318,@USAirways Just talked to reservation. Must congratulation to them. Very friendly. Good for usair. The ONLY airline we fly. +6134,@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all. +2133,@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac +1897,@united thanks for the reply. If you can get me a better seat on my next leg to Munich. That would be nice. +7503,"@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying ""we don't do that""" +6080,@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt? +8504,@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives??? +3798,@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass. +11315,"@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife" +7696,@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service. +7389,@USAirways why does this flight keep getting delayed Late Flightr and Late Flightr? +1817,@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!! +11269,@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer +1937,@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE. +337,@united thanks -- we filled it out. How's our luck with this? Is it common? +2335,@united your website is a complete joke when using safari! +2072,@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help. +8860,@USAirways not patient - originally 11:51 and now 4:41. +1726,@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days. +8074,@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel? +1047,@united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional. +8361,@USAirways thank you! +2815,"@united all goods, I'll call tomorrow, thanks." +9278,"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!" +2320,@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx! +10984,Thank you for sending more details @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA +4574,@SouthwestAir next up: enforcing your boarding procedure. +4509,"@SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&switch." +5144,@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather. +766,@united flight attendant doesnโ€™t understand not understanding English doesnโ€™t mean they are deaf. Stop yelling English slowly to them. +2861,"@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait." +4640,@SouthwestAir yeehaw. You found us another plane. Thx for listening to me vent. +3473,@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through +1144,@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations. +9534,"@AmericanAir +Can you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks" +9449,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice" +2510,@united I think we both have the same status (nothing). I think there was a bug in your search system. +4394,@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general. +2273,"@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations" +5501,@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/ +3706,@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you! +5664,"@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip." +9844,@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days +4923,@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos. +102,@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-) +1989,"@united @baldordash Rebooked,arrived 8 hours Late Flightr. Last year 9 hrs to San Diego and the no inflight entertainment!" +3857,@SouthwestAir yes please! +3948,@SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes +7518,@USAirways On hold for >70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help! +828,@united already missed connection ugh +8420,@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous +1672,"@united yo, you need a new website really badly. This day and age..." +5504,"@JetBlue ha ha! Can I get a wake up call at boarding time please? Large coffee, extralight extra sweet please!" +4012,@SouthwestAir thanks for getting me home from Denver tonight despite the snow! +7707,@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming +4843,@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip? +2856,@united nothing else from you ^GJ? Where is your customer service? +4367,@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson. +3909,@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr! +7868,@USAirways more than an hour holding to change a flight on the phone now.. What's up with that??? +2275,.@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight +6606,@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight? +8607,"@USAirways #success made flight , please thank the crew of 556 great time recovery" +3646,@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!! +2045,"@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say ""oh well""" +7550,@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing. +3387,@united with Karen and found her unhelpful and rude called United at the time & told she could board but Karen would not accept +4299,@SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi ๐Ÿ˜ท๐Ÿ˜ฑ +1295,@united I trust you enough to put my coat in my checked bag! +7157,"@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced." +591,"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA" +221,"@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage." +9265,@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership? +7553,@USAirways where are my bags? +8629,@USAirways ๐Ÿ˜‚. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour. +6887,@USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else. +858,"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out." +4608,@SouthwestAir I just received your birthday card. It was amazing and made me smile with joy. Nice videos. Thanks. +4417,"@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on..." +7396,@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them +841,@united #unitedairlines so is it 6:20 pm or 12:20? ORD ABQ 3709. I can't even take a walk without missing a change. +3411,@united costumer service sucks! Waiting for a week for a response +4643,@SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation. +5948,"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in" +8923,@USAirways that is the most useless tweet I've ever seen out of you. +994,@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending. +8181,@USAirways so you're not honoring miles with @united that were traveled last year? +7203,@USAirways I called more than 25 times to redeem mile points and can't get through. You advertise the miles but make them very hard to use! +1554,"@united Cancelled Flights your flight then sends you an email saying ""think about your next flight..."" #customer #outrage http://t.co/KkwiwI97A4" +7273,@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems? +8072,"@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE" +5171,@SouthwestAir I've been on hold for an hour & a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!! +3827,"@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?" +3873,@SouthwestAir wifi is the worst $8 investment I have ever made. +6177,@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail +2848,"@united yes, Thx! At 10:35 (landed at 9:20)." +5746,"@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU" +9456,"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems." +2513,@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united +4629,@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around +1463,"@united just touched down in Miami - not too far off , Nicely done united ๐Ÿ‘" +10791,"@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold." +7163,"@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls" +2835,@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished! +4096,@SouthwestAir well I'm not sure what there is you can do. The bad experience had already been had +6326,@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock +2233,@united delayed another hour +3050,"@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs." +7302,@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline +400,@united What is your phone number. I can't find who to call about a flight reservation. +4414,@SouthwestAir yes but not with out an attitude and nasty comment +4518,"@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons" +6223,"@JetBlue you service agents at MCO are great, but their are not enough of them working right now!" +7944,@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights +7621,"@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s" +6433,@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended! +8138,@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice +1023,@united was trying to change a flight online but got an error can you help via DM? +3298,@united If you have had any issues with United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead. +3649,@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out. +59,@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable +4464,@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine? +4395,@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways +8524,"@USAirways @AskPayPal completed. If that's the case then why does it still say ""in progress"" on Paypal's website. I reserved on the 13th." +4614,"@SouthwestAir @saianel You could have just said ""We don't know""" +9354,@AmericanAir @dfwairport you 2 together are the best part of flying! +1328,@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show +6070,This is so smart it makes me angry MT @JetBlue: Weโ€™ve partnered with @WSJ to bring you free digital access onboard! http://t.co/0LiwEcAsOe +3351,"@united Supposedly, they're out for delivery. I'll believe it when I see it." +8253,@USAirways worst customer service experience ever today. Get it together. +3279,@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected. +9850,Keep it up :) @AmericanAir +4860,@SouthwestAir @love_dragonss holy fuckinf shit +7458,@USAirways printer problems causing us to sit on the runway for 45 mins. Get it together. +1550,@united your airline has been telling me that my luggage is one hour away from my destination for 5 days! +1009,"@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH" +3378,@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic! +2554,@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer +6572,@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity. +1612,Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask? +2737,@united They inquire and then do nothing about it...pretend theyโ€™re interested. Responded to your DM and no response back... +8522,"@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!" +9797,@AmericanAir when should i expect a response from customer relations +7854,@USAirways thanks! http://t.co/pD7R1lL6Re +648,@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS +9043,@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday +2862,@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way... +879,@united thank you! +5123,"@SouthwestAir not terribly inspired to call ""customer service"" in the future now." +10848,@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!! +2303,@united why would a person take hours and hours of wait time just to tell a lie +5803,@JetBlue okay thank you! I'll check with them again! +1624,@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left. +550,@united is my favorite airline. +6437,@JetBlue Aw okay thanks +8685,@USAirways thank you. We filled out a claim and hope to have the bags tomorrow. +8604,@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline. +4097,@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home +3979,"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ" +8487,"@USAirways Flights 890 was the delay, Flight 5136 was my missed connectionโ€ฆ Help!" +211,@VirginAmerica happy to spend the day together. Let's do this! +9659,"@AmericanAir there's a lot of talks and no doing. +MIA-SFO on a 20+ year old plane #nonewplanes #old #shame http://t.co/TwETPXUpPN" +5268,"@JetBlue if you can get us on a flight to Vieques all will be good. Right now, not looking promising." +9272,@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol ๐Ÿ˜ƒ +3232,@united they held the flight for our group of nearly 20 people. +7983,@USAirways FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? #5hourwait #nocrew +5924,@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy +68,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare" +1438,"@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a ""no show""" +2515,@united Great customer service again. Thanks! +2868,@united this is despicable I spoke to many diff people & everyone is telling me something different I have a claim no. I need my bag now +7582,"@USAirways has failed me all day long, should I blame it on @AmericanAir ?" +6106,"That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue" +9702,"@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping" +696,@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice +8402,@USAirways are you fucking kidding me??? http://t.co/qjLzrYWFj2 +6213,@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO. +7454,@USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess +10897,@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple +1314,@united has an United flight ever been on time. #americanisbetter +9530,@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found +4092,"@SouthwestAir also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?" +10715,@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due. +8622,"@USAirways on the DL, send Ethan some new pants and some ""white revive"" laundry tabs. He's a great guy, good crew, he's just, err, single." +12,@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo +3669,"@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action." +818,@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help. +7613,@USAirways your service in Philly is unacceptable. Look into better serviceโœŒ๏ธ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj +1346,@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work! +9997,@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention +453,@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks! +5826,@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome +11188,@AmericanAir Now your site is not working! WTF +1656,"@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD" +4110,@SouthwestAir why can't i reschedule my flight online? +10091,@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent! +10705,@AmericanAir I'm in MEX. I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help. +37,@VirginAmerica @ladygaga @carrieunderwood I'm Lady Gaga!!! She is amazing! ๐Ÿ˜Š +8421,@USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight. +4634,@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat. +1043,@united 40 minutes on tarmac now. That's after 9 hour delay. +2908,@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up. +6037,@JetBlue ...second incident of lost baggage. I sent you a DM. Thoughts? +940,@united at this point I made it home on my own. +3898,"@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all..." +5198,@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back. +10436,@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day +7865,@USAirways how do you do that? You guys need to have much better communication. How? How can we do that? +4747,"@SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room." +6105,@JetBlue you guys rock!! http://t.co/LA397zaoAY +6650,"@JetBlue continue button generated a trip to ""plan your trip page"" +regardless of how far along I was in Flight Booking Problems process +hint: the end of it" +538,โ€œ@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KNโ€ I was finally able to secure my seat. Thx +4954,@SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines. +6984,.@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME. +1400,@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed +11485,@AmericanAir I DMed you my AA & phone #s & you can't have someone call me? What was the point of your response? You didn't resolve anything! +8756,@USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL +2267,"@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly" +10009,@AmericanAir it is absolutely unacceptable. I have been calling all day and am hung up on every time. I just need a 5 minute bit of help! +7442,@USAirways ...was Cancelled Flightled and now I need to locate my baggage +9413,@AmericanAir thanks so much! +2470,@united Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU +5720,@JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again +4674,"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!" +3467,@SouthwestAir love them! Always get the best deals! +4600,@SouthwestAir I tried again with your in-flight wifi #fail +9776,@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever +5050,"@SouthwestAir your social media team just said ""sorry"". Thankfully submitting a complaint got resolution from an amazing rep who called." +4264,@SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines ๐Ÿ˜ +266,@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI +1108,@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi +8847,@USAirways would be more pleased if you reassess your business practices. Goal should be to have passengers on plane as little as possible +10451,@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out. +3229,@united you already have vomit so you are halfway there +9067,@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!! +6475,@JetBlue is the greatest airline ever ๐Ÿ’•โœˆ๏ธ๐Ÿ’บ #TrueBluePoints #jetbluemember +5147,@SouthwestAir is having a sale! I'm delighted! +3319,@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone +8885,"@USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies." +1739,@united what a nightmare!! Both sides of my flights are a disaster! At Houston getting attitude cuz I was sent to ticket counter +230,@VirginAmerica trying to check-in...but looks like your site is down? +10449,@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs +898,@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior +9471,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO.""" +6814,@USAirways seriously??? did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours? +10980,@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone +5044,@SouthwestAir Awwweesssooomee! +5940,@JetBlue thanks so much for your condolences and quick response. It is very much appreciated +7669,@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!? +1563,@united I am - thank you! +3528,@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays. +7431,"@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting" +3071,@united another week has passed and I hoped that I would have had a response by now +7825,"@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change" +11309,@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses. +5627,@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to +3433,@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable. +4043,@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF +9158,@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx +10332,"@AmericanAir long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work" +10712,@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable. +4771,@SouthwestAir thx - fingers crossed they are found. +5809,@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery +3742,@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2 +4872,@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isnโ€™t enough. #freedrinkcoupons +4415,"@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange" +11009,@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance +6415,@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you. +3375,@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude +2840,@united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation. +4836,@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm +3838,@SouthwestAir please start flying to Huntsville so I never have to fly American Airlines again +10034,@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it! +4058,@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA +6632,@JetBlue this makes me happy. I hope these aren't empty promises. +10644,"@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been ""reticketed"" on." +2213,"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!" +833,@united - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO #1589. You're the ONLY airline w/out WiFi...and pls no 'unwind' BS. +8430,@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH +9224,@USAirways well its 11:45am and just got an email that my 11am flight is delayed-thats not right +3855,@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable. +2111,@united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior. +6765,.@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home. +5278,@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'( +10469,@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do? +1743,@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!! +5824,@JetBlue thank you thank you! I finally set up the jetblue app! Yay! +7051,@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short +4048,"@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all. #epitimeoffail" +7110,@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA. +10439,@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic & 2 gate changes dividend miles member gets no email or text updates +8683,@USAirways Will do :) +4551,@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end? Where is the LUV? +2543,@united not once did #US3645 leave #ORD on time this week #shameful +930,@united 2nd flight in two weeks that you have lost my bag! Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE +5589,@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight.. +1197,"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s." +9455,@AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks! +11225,@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure +355,@united I sure did. I had to drive a total of 3 hours to get my own bag. I'd like to explain that debacle but no one wants to talk to me. +1429,@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to +5281,@JetBlue great will do once I land in JFK +3095,"@united delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695" +2991,@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse? +8166,@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP. +9859,@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight +1153,@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free. Your excellence in operational efficiency is showing +4303,@southwestair Grand total from landing to getting bag: one hour. That's very sad. +332,@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul. +5659,@JetBlue Awesome! #bestairlineever +2769,"@united ""where we trick you into making us look popular on Twitter by being the worst airline"" #wellplayed #jokesonus" +11329,@AmericanAir your service is horrible. I can't get a straight answer from your ground agents. +1598,@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room +8131,@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue... +5117,@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763 +964,.@united Not what's been shared by the pilot with passengers! +6248,Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way. +6931,@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo +7516,"@USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to ""customer service is our first priority""" +2698,@united or did you mean 24-26? +4256,@SouthwestAir my flight is Cancelled Flightled due to weather. What next ? +10030,@AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it... +1483,@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened? +4292,@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT +5369,Why โ€œ@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipxโ€ +9335,@AmericanAir how about some rampers at gate b40 dfw? Waiting to be marshaled in +3281,"@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united." +10719,"@AmericanAir To think that I'm a ""Priority Member""! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately." +1426,@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid +2544,@united very missed daughter suppose to dpt ORD @5:59pm - dpted 8:30pm -checked week's average for UA3645 -shameful! 7 day average 7:54pm +4975,@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement 1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy. +5199,@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays +10586,@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system. #AmericanAirlines +2885,@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech +7850,@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ? +7328,@USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia +3070,@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews +2178,"@united & on top of no free tv on the intโ€™l leg, now Iโ€™m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go" +8969,@USAirways disappointment? Making own arrangements for me & my sleeping toddler with zero assistance from USAir is maddening. +7499,@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail +1057,"@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?" +6448,"@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!" +4149,"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW" +4537,@SouthwestAir a nice trip back home after a looong vaca ๐Ÿ˜Š๐ŸŒด http://t.co/9TRvfnCedL +9262,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem. +2968,@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well. +6861,@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces. Ur fired +3123,@united why haven't you updated that flight 4411 is delayed? Super frustrating +9270,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?" +1544,@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact! +8375,"@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?" +8290,@USAirways link didn't work via Mobil. +4262,@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR +10264,@AmericanAir @usairways who is the next stop after customer service. +724,"@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted." +7440,@USAirways @Truthh4 they didn't give you the wifi password? Smh +8440,@USAirways is the worst!! Still haven't left.. Everyone missing connections. +7376,"@USAirways - flights 4500 AND 403 delayed for ""crew availability?"" What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival." +1127,@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS +5632,@JetBlue where is it coming from? I thought Tampa? +6934,@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously? +7382,"@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly." +1586,@united you a bish +5030,"@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!" +10324,@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia ๐Ÿ˜œโœˆ๏ธ #GoingForGreat +11447,"@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because..." +1561,@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta +7362,"@USAirways - how do I get an answer to my question? Holding for hours , after 6x getting your message just said you aren't taking calls." +7181,@USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me. +10709,@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't believe their lies!!!! +10622,"@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow" +6486,@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :) +5180,@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500 +7377,"@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs..." +6911,@USAirways ... I f@$%ing hate you. +5651,@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs +1808,@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212 +8710,@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :) +10670,@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me? +4609,Thanks @SouthwestAir ! #heartlanta +9213,@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine! +8237,@USAirways I will send an email with details Late Flightr. Thank you for responding. +6286,@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her. +3287,@united You make it hard to fly with you. Delayed over an hour and now the plane is turning around & heading back to the gate. #connection? +9559,@AmericanAir I picked the nonstop flight bc I had things to get to. Shouldโ€™ve taken diff route or airline I suppose! +4071,@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks! +9079,@USAirways Flight # 604. Thanks. +2605,@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe? +5417,Why? ๐Ÿ˜’ RT @JetBlue Our fleet's on fleek. http://t.co/I7Ut2ZvHCO +1392,โ€œ@united:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^MLโ€:3:15 & still not resolved +9990,@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably +752,@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible. +8281,@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone. +11289,@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher +5357,"Sorry for unfollowing, @JetBlue" +3215,"@united be ""Chicago's hometown airline"" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise" +5751,@JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight +9868,@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long? +1777,@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs. +17,@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA +1770,@united yr team have me on hold for over an hour unhelpful Pls can you answer my question. +1888,"@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice" +8570,@USAirways still waiting on a response +1642,"@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?" +9843,@AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere. +10764,@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response. +2316,@united Why can I only apply one travel certificate per itinerary even when I have multiple flights? +3022,@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs. +9016,"@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all" +132,@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything +6537,@JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight. +3012,@united my friend lost luggage on flight 1547. What to do? +6746,@USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka +8343,@USAirways Not happy with start of trip! Cancelled Flightled flight #poor customerservice +5106,"@SouthwestAir thanks, got put on the am flight tomorrow. Don't have much faith it'll get off the ground tomorrow though." +9254,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund? +1095,@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support +4793,@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five! +3944,"@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI" +6569,@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp. +527,@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail +5982,@JetBlue you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/ +2002,"@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number" +8741,@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double. +168,"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?" +7919,"@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!" +4963,"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through) Appreciate it!" +8296,@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab +1919,@united I will. Thanks. +3154,@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update. +701,@united is the worst airline in the world. +9701,"@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling." +10168,@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday. +5968,@JetBlue Thanks! +6517,"@JetBlue why yes, yes it does!!!! Great trip down!! Thanks for the lift!!!!" +5605,"@JetBlue they absolutely guaranteed us we would sit with our kids. Your ""terms"" response is insulting. #jetblue" +3853,@SouthwestAir. 50th Anniversary on April 10th. Still. Sweethearts. Companions. Lifetime. Sons. Families. Love. +6699,@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether +2766,"@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?" +9487,@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE! +772,"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?" +1298,@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately. +280,@VirginAmerica Your back of seat entertainment system does not accept credit cards that have an apostrophe in the surname. #apostrophefail +3559,@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI +7100,@USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave. +10277,@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged๐Ÿ˜ก๐Ÿ˜ก +1352,@united so unhelpful... http://t.co/vBfIeo2qJC +2926,@united @parryaftab done thnx +8026,"@USAirways AND my rebooked flt isn't until Monday?? AND I don't get a voucher for a hotel?! Never again, US airways." +8991,@USAirways I'm sick of living in an airport!! #getittogether +1287,"@united no, we still have not heard anything from anyone at @united or the @ErieAirport" +6524,@JetBlue no news here at the gate. What are my options? +9658,@AmericanAir she has the guy u served drinks 2 til he needed awheelchair to get off the plane is a more important then the assaulted women +9470,@AmericanAir another day another grievance with this airline. No customer service +9307,"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again." +6991,@USAirways great. I just called your fucking phone number and she hung up on me +2013,"@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita" +9306,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh." +6725,@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised. +5865,@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning! +4031,"@SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done" +5328,@JetBlue you found my camera! Thank you! You rock! +2147,"@united Don't know her last name, but Karen at your call center is terrific. Friendly, helpful. Terrific representative. Kudos." +5137,@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use? +7755,@USAirways how does it feel to have almost everyone hate you? +3033,@united your overall experience of flying is not friendly +11495,"@AmericanAir no hold times, just disconnections. There is no excuse for that" +7946,@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm. +5766,@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0 +449,@united not able to DM you my confirmation number +5886,"@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless. Need better communication!" +6781,@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002 +7819,@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails. +8657,@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise. +5282,@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning. +8462,"โ€œ@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?โ€ Spring Break !!!" +810,"@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse" +4985,@SouthwestAir Im just praying you get me home alive +8423,@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay. +6496,@JetBlue anything for you. #flyfi http://t.co/8jceDiKY9U +7720,@USAirways The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :( +11287,@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail +2073,@united Yes there were PLENTY of seats available. So why did Vicky Thomas refuse to give one to a million mile flyer? +7903,"@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city" +396,@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come. +8178,@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight! +885,@united just confirmed a seat! Crisis averted! Beers won't be missed now +1477,@united THANK YOU! +1790,@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR +10036,@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over +2333,"@united well played, ^LO." +8745,@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs. +3233,@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver +2008,@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better. +5239,@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :) +682,@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument! +4560,"@SouthwestAir have to be honest, didn't expect a fast response, thank you! Off to #Chiberia we go!" +5601,@JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids! +2859,"@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM" +3837,@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones! +57,"@VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign." +3773,@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds. +6504,@JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight. +3958,@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected. +2399,@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail +8695,@USAirways #flight4592 LET US OFF THIS PLANE!!! please go to a gate. This is absurd. +46,@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ? +30,"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr" +4676,@SouthwestAir @FortuneMagazine well deserved! +5641,"@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!" +9929,"@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!" +1468,"@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming" +1665,@united Suck +1416,"@united, no. Re-booked with American and United said they'd transfer our bags to them." +6482,@JetBlue Third flight in a row for my wife with her TV not working... +2358,"@united United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?" +11386,@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD +1323,"@united ... I want my bag off flight 1142, what do I do now?" +10899,@AmericanAir Need to go frm TPA to MCI tmrw & my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs +5500,@JetBlue over 2 hour delay going from NYC to Denver! Come on man! +9794,@AmericanAir - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice +10454,@AmericanAir keep trying to call to change reservation and you keep hanging up on me +429,"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being," +7055,@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather. Printed Boarding Pass too Late Flight. #TakeResponsibility +3800,.@SouthwestAir Thx for the follow up. Just sent DM +385,"@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight." +1945,@united customers โœ…. Customer service โŒ http://t.co/qP6Aw3nLIP +9972,@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error +4716,@SouthwestAir the new logo is going to look amazing on the airplanes +3822,@SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail. +473,@united Why do I have to pay $ 17 for wifi with an international business ticket? #pennypincher +7448,@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure. +10850,@AmericanAir one staff on desk. Now been queuing for over an hr. +8781,@USAirways ok thank you we were told ground delay due to snow. +8127,"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?" +9107,@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled? +578,"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!" +8284,@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip +7387,"@USAirways your rude staff said"" I don't care that we are out of market place food you're going on vacation and I have to work"" nice huh" +1055,"@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??" +2281,@united thanks for reminding me how much easier it is to fly Southwest! Get more agents at sfo 25! +11145,@AmericanAir well its been over 4 hours now and still no one has picked up try paying overtime and bring in more people +4885,"@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow." +7393,@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights +10541,"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics..." +3445,.@united call my work and tell them it's your fault I'm Late Flight +9932,@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault? +6215,"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight..." +3169,@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees... +811,@united that's brilliant Thankyou so much. Is it classed as part of carryon? +6143,"@JetBlue Love you, bae. #JetBae" +1075,"@united Nope, no more chances. Your airline messed up both ways of our trip." +1115,@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving +3533,@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that? +7435,@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs +2755,"@united really hoping to get some help here. On my 5th attempt to get a resolution, and lost count of transfers. help please! #mileageplus" +460,@united are the ones who make it difficult for me. +3045,"@united Yeah, bag is on the way. As per usual. I'm actually getting used to getting it delivered to me, its kind of nice in a sense." +6291,.@JetBlue @ZKatcher ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚OMG. Bored & read through this convo.. Seems like JetBlue is on point. +3032,@united I am blown away by stellar #custserv !! Thank you <3 http://t.co/JOrEScfb4x +111,@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers +9071,"@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues." +10290,@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink +6854,@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out +4898,@SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK +1745,@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim. +9678,@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur +1452,"@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai" +2149,"@united thank you! Good service, safe flight... 1/2 way home!" +319,"@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!" +4718,@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly +61,@VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone. +2673,@United my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC +1922,@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx. +7873,"@usairways I've been on hold since 11:30pm how many customer service reps do you have? + #seriously" +10263,"@AmericanAir follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New ""Economy Dungeon"" class coming? http://t.co/pl9Sop5IHu" +6440,@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks. +9336,@AmericanAir You Cancelled Flight my flight and thereโ€™s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta +11150,@AmericanAir your maint delay left us stuck in den!! Flight 1080. Been on plane for 7 hrs. Stop flying broke french planes! +5727,@JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj +11233,@AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines +2129,"@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?" +8403,@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible. +7276,@USAirways sorry doesn't help. It's midnight PST. How in the hell am I still on hold after 90 minutes on customer service line? +8271,"@USAirways yep, check it and my gmail 'Promotions' folder regularly... :-(" +5425,โ€œ@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLpโ€ @alynewton new fav airline +9614,"Thank you, @AmericanAir! Much appreciated." +8385,@USAirways I already let them know and sent 4 complaints. Got a call back finally when I was asleep and there is no return call back # +6495,@JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky +5156,@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights. +7065,@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr. +4139,"@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing.." +1052,@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs. +11068,@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue +4450,@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight +5566,@JetBlue just please get my luggage from #2070 onto carousel 5 / Logan Airport and I'll be able to go home! +5335,โ€œ@JetBlue: Our fleet's on fleek. http://t.co/7iM9rHIvyRโ€ Plz stop +99,@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf +10877,@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized breeze! http://t.co/uOARyQ98PU +1456,@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper +9798,"@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day" +361,"@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB" +812,@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me +1092,@united it will be on a different airline. +9345,@AmericanAir @lpalumbo what weather sun is out +11383,@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating. +3145,"@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing" +8031,@USAirways thank you! You have always been so good to me. I will follow up. +5286,@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back. +5736,"@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous." +9140,@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks +4049,@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise +1890,@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx +1035,BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines +5038,"@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k" +7317,"@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected" +1414,@United rescheduled my return flight from #Japan? Uh why? Trying to call #UnitedAirlines #customerservice - 45 min wait. #fun +540,@united yea get me to phoenix already. Delays all day with you people. It's bullshit. +7811,"@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is ""on time""" +9669,@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you. +4605,@SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem? +9783,"@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)" +9172,@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min! +1146,@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe. +8360,@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back +10426,@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you? +754,@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass. +4825,"5 hour delay = shortly?โ€œ@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RSโ€" +9815,@AmericanAir Thank you +5853,@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh +5159,@SouthwestAir and thanks! +6076,@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica +5288,@JetBlue thanks so much! +10992,"@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane ๐Ÿ˜ข๐Ÿ˜•๐Ÿ˜ฆ #AmericanAirlines" +3130,"@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones" +2957,@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine +9305,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed +3941,@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons ๐Ÿ˜‹ +5350,@jetblue I hate you for this ๐Ÿ˜’ https://t.co/g4WwR6VBRQ +7176,@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated. +100,.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy. +2608,@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother +5937,Thank U ๐Ÿ˜˜ โ€œ@JetBlue: @ItsLaLoca But of course! Safety is always 1st! We'll make sure to handle her with CARE and LOVE! :)โ€ +4449,@SouthwestAir - 800 is not int'l friendly +4065,@SouthwestAir you are the worst airline. Congrats!! +9793,"@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!" +10787,@AmericanAir thanks +9431,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh." +10305,@AmericanAir you're not finding it bc @united rebooked us on your airline when they realized they couldn't get us home - and we're at ORD +5894,"@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything." +6191,"@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30" +601,@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigatedโ€”my time wasted (2/2) +4194,@SouthwestAir Bad enough that there is no seat assigned he's seating at an exit seat and a male flight attendant removes him from there +10301,@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back +4695,@SouthwestAir Hi Guys good morning how are you doing +8743,@USAirways The captain turned off the seat belt sign so people can get up and walk around. That's not good. +5304,@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything? +3883,@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group +6660,@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should +6343,@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x +1044,@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1 +8963,@USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness +1557,@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs. +6292,@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold +3752,"@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!" +1487,@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService +7028,@USAirways this is no way to treat women. I want someone to contact me and explain how they will make this acceptable. +9191,@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay +180,@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help. +10614,@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now??? +5703,@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this. +2115,"@united assistance with what, the attitude of your staff no matter which airport we are at?" +1699,@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan +1379,"@united missing my amazing us bank work conference, not ok. What do I do now?????" +2228,@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight. +2404,@united is a money sucking airline with terrible terrible customer service +1395,@united I missed my connection already. Then I missed the next flight they put me on. Now I'm going to LAX instead of Hawaii. :( +8092,@USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial? +618,@united I send an email about my bad experience and you send back a generic response. Yet another reason why I'll never fly with you again. +4502,@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?! +9283,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx +10382,@AmericanAir please improve business extra flight reservation process. can't book online? what century are we in? 25 min+ on hold +11367,"@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?" +3396,@united stay warm - I will be passing through Chicago next week +1600,@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options? +7691,@USAirways now you don't know where my luggage is? Seriously? +9319,@AmericanAir awesome. Thanks! +1615,@united it's disgusting and unconscionable the treatment I've received tonight. +7937,"@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in" +438,@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United. +5354,@JetBlue Not helping since there's a bunch of us trying to get off at the same time. +2083,@united no I did not make connection. Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane +8725,@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything +3869,@SouthwestAir I continue to be amazed by the amazing customer service. Thank you SWA! +9298,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed +10986,"@AmericanAir FYI twice now I've tried the ""we'll call you when someone is free"" thing. Both times it called, I picked up, then it hung up." +6883,@USAirways not yet. But we will see shortly. +8301,"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable." +9728,@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible.. +6165,@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet! +10124,@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours. Got a call but was hung up on. +8642,@USAirways 502 M-phx Im still on The plane waiting And waiting +5814,@JetBlue thanks for the response - when is the next flight after the 9:48 flight? +7338,@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight. +2545,"@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus" +6715,@USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents. +9619,"@AmericanAir when will there be wifi on the DCA-STL route? 2 hour flight, could use some love!" +11415,@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu. +1918,@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity +9615,@AmericanAir Iโ€™m still waiting - this has been going on far too long. Is there someone I can speak to? +6686,@JetBlue I did...#FlyFi worked well and was free aboard this flight +5225,@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it. +7654,@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom +7235,"@USAirways first, luggage got stuck in a different city, now I get them back today & one of your employees stole a pair of gloves from me!" +8911,@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete. +3609,@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up. +9065,@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap +2054,"@united I mean, your employees were really nice as I literally sobbed?" +3787,@SouthwestAir show me some love and a companion flight~please and thank you! +7598,"@USAirways this has been my WORST flying experience with you guys, you need to do better" +10638,@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all +2362,@united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH +3014,@united all good! Next flight was a little delayed so it all worked ๐Ÿ‘ +3286,"@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!" +2225,โ€œ@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EYโ€ ๐Ÿ‘๐Ÿ‘ +7174,@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too +5400,@JetBlue my family and I are excited to see you too๐Ÿ˜Š๐Ÿ˜Š +1126,@united he is so excellent and so reliable :) #happycustomer +5027,@SouthwestAir Any plans to make the southwest app for Android not crappy? +10006,@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates. Have been trying to get to an advantage rep 4 two days +8817,"@USAirways so mad I can't even believe you guys Cancelled Flight my connecting flight after I leave the first stop, & give me a useless hotel voucher" +2441,"@United flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !" +2444,@United is the worst major US airline. More proof: they're boarding the plane with the outside galley door open in 0 degree weather. Wtf? +10215,@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me. This is why you lose customers +9023,"@USAirways beware, Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English)." +1322,@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous! +1603,@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you +11376,"@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?" +9012,@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA +4981,@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were +11058,@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on! +9928,@AmericanAir 3611 was supposed to depart at 5:10pm central. About ready to close the door at 7:34pm central. +8518,"@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ" +7439,@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan +5916,@JetBlue you guys need live chat. +7180,@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever? +6874,"@USAirways Instead, the miles are credited to an account that i did not open +-- My request to merge the accounts is denied" +2290,@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable. +10796,@AmericanAir @nrosenb1 it says changes can't be made online +9375,"@AmericanAir sorry so Late Flight, responded to your DM." +7698,@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me. +1507,@united is a joke. Lots of angry people at IAH this AM. +11047,@AmericanAir thanks for the show! ๐Ÿ‘ +1559,@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY +6454,@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight. +10631,@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weatherโœˆ๏ธ +8291,@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up. +9232,@USAirways can't even get on hold to wait to speak to someone-awesome +9426,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways. I ASKED and was told, ""NO."" #thenewamerican" +4617,"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(" +1836,@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none +10509,@AmericanAir I called the EP line and 4 hours Late Flightr I was called back. I sat on hold for over a hour to US Airways and then cut off +9885,"@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules. help!" +981,@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere +9674,@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do...... +1354,@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l +2870,"@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!" +45,"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this." +3842,"But expect no help from ->@SouthwestAir <-. Our flt was canx at the last minute for ""weather."" We flew home on weatherless @united." +2542,@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE +104,@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out! +10191,"@AmericanAir thx, just sent the DM" +748,"@united I will, as soon as I am done with my article. Thanks! ~Tom" +6503,"@JetBlue got txt 40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight." +9469,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican +7371,@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting +9969,"@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable." +9575,@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks! +4606,"@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put ""on hold"" but actually was hung up on." +6260,"@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert." +9344,"โ€œ@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!โ€ Yup! New beanie http://t.co/AnEqXZR4bp" +535,"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier" +4949,@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE +8184,@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards +6961,@USAirways Thanks! Sent you DM re: baggage issues. +7457,@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice +2251,@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks +1025,@united you are terrible. +10876,"@AmericanAir your gate agents at DFW gate B16 are pathetic tonight. Terrible communication, stories changing and apathetic" +5833,@JetBlue thank you ๐Ÿ˜Š standing in line now! +6624,@JetBlue @EllaHenderson the highlight of being delayed #freeconcert +5082,@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-( +4812,@SouthwestAir So I guess you can get to the airport too early! Need to wait 10mins to checkin. Really? +10704,"@AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix!" +3397,@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error. +313,@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h +10891,@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one. +6271,@JetBlue I love you +5325,"@JetBlue Am I the only one who had to look that up? I must be getting old... + #damn" +11130,@AmericanAir pathetic to have your gate agents lie to my face when you are at fault +6654,@JetBlue I would love for you to fly my best friend home to PVD for a weekend. ๐Ÿ˜Š http://t.co/cH0NmjyMgh +664,"@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags." +4119,"@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks. Thanks!" +4418,"Thank you for your help, Shannon! Great customer service, @SouthwestAir." +2889,"@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here." +7441,@USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this?? +6360,@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm +2970,"I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united" +10538,"@AmericanAir so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?" +6216,@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific. +4921,@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP +10135,@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation. +3885,@SouthwestAir Thanks. +11088,@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure? +10115,@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now. +4991,@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad +675,"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, @united?" +9947,@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight! +8278,"@USAirways it MIGHT have went through. No confirmation. ""Please wait"" then same form." +8099,@USAirways flight 850. RUDE RUDE RUDE service! Awful. +6605,@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue +4601,@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear? +8699,@USAirways Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation +5453,@jetblue thanks +9044,@USAirways I was told there is no record of my refund. Can someone please help me. This has been a long day +3035,@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to +1962,@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy +1840,"@united no bag tagging, led to many people backing up the aisle to front with bags" +10494,@AmericanAir thank you so much that helps a lot. +5650,@JetBlue 118 to Boston still sitting +3673,@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH +5176,"@SouthwestAir have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?" +10736,@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded +10879,"@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD" +11512,@AmericanAir Cancelled Flights flights arbitrarily on same itinerary. Weekend ruined for no good reason! No crew = missed Monday am mtg. +3320,@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her +8536,@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether +8063,@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane. #DoBetter +2272,@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey +4407,@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S +9195,@USAirways I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP! +9770,"@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?" +6403,@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS? Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating. +8790,@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better +411,@united despite my bag not making it to Newark good informative email tracking updates help! +613,@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board +847,"@united Awesome flight crew on UA1589, re the plane, the Jurassic period called and they want their dinosaur/plane back!" +4295,@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting... +6658,@JetBlue Great thanks +7001,@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united +1430,@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on +7699,@USAirways 2 hours?! And just got disconnected. +10916,@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days +6310,@JetBlue Maybe stop telling people the wrong info on your customer service calls. +5279,@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG +11223,@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped? +11402,@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super. +10474,"@AmericanAir I fail to see how telling a caller that a bag may take ""18 hours"" to get from JFK to Brooklyn is ""the best we can""" +7847,@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us? +6443,"@JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever" +4638,@SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER +1417,@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better. +5545,".@JetBlue ooookay @ABC that's silly of you. guess we're ""watching"" the oscars purely on Twitter reactions tonight. #oscars" +3677,@SouthwestAir really easy for locals to get down to the strip. book. +9652,@AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all. +3848,@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire +6690,@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting +604,@united That's correctโ€”I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2) +10613,@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?! +2078,@united Also your at-gate monitor showed 23 empty seats +6851,@USAirways are people going to answer our calls? +2311,@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight... +5805,"โ€œ@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourockโ€ > Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks" +1982,@united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices? +199,@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?! +485,@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage +3270,@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport +2823,@united this happens all the time. United pilots are always in the exit row. America treats there customers better than their employees. +3245,@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse... +7601,@USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan! +7881,@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart! +3749,"@SouthwestAir open seating is like an open marriage, there's so much love for strangers!" +6933,@USAirways #FAILINGYOURCUSTOMER ONE BY ONE +4989,"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter." +9441,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_- +2794,@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life. +7738,@USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code? +9053,@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted +7801,"@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!" +524,@united you are offering us 8 rooms for 32 people #FAIL +947,@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!! +8931,@usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ +9168,"@usairways and @AmericanAir 4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight." +1280,@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough. +122,@VirginAmerica Only way to fly! #Elevate #Gold +4209,@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5 +6400,@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated +2302,@united Looks like they came through. Thanks again for the help. +10421,@AmericanAir - And @AirSouthwest had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety? +8701,"@USAirways : i have been trying to reach dividend miles to extend my ticket for last 3 days , 20 + calls and i get a message to call back" +1005,"@united - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process." +3460,@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!! +7969,@USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it. +10482,@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX. +10375,@AmericanAir Priority baggage evidently means it comes out last +3055,"@united what do you think missing meetings is worth? A flight voucher? I fly all the time, so what would make it right?" +3566,@SouthwestAir Thank you for the tip! +8463,@USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA +2132,@united Looking forward to flying with you guys as well !! +5712,@JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE +5026,@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up +229,@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience. +5718,@JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO +4001,@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks +10547,@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday. +9839,@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen. +6131,@JetBlue can't wait! I'll be the one who can't contain herself. ๐Ÿ˜„ +3007,@united now you've lost my bags too. At least nobody has done anything to help out. This is absurd. +7315,@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL & bag didn't make it +6110,"Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue" +4504,"@southwestair three flights with three check in agents, not enough. #missedflight back to Jet Blue" +2750,@united what a joke. Hang up on customers!! +11358,@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly +4671,@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working. +2944,@united 1 hour since boarding began and we're still sitting at the gate. #UA507 +6884,@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words. +2718,@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:) +7739,"@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great." +10059,@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight +5312,"@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!" +5595,@JetBlue Why are you making it so freaking hard for me to say good things about you?? #jetbluefail http://t.co/v8SB0RBICx +8993,@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight +9846,"@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew" +8904,"@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time." +5359,"@JetBlue loved the service from the staff at Newark today. + +Good service goes along way. + +I appreciate your preciation + +Nj โœˆ๏ธTampa + +๏ฟฝ๏ฟฝ๐Ÿ”ต๐Ÿ”ต" +10012,@AmericanAir I've never had anything bad to say until now. No love for faithful customers. +5786,"@JetBlue done, thank you!" +10142,@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you. +11487,@AmericanAir But Eagle is always Late Flight +7642,@USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going +1017,@united I am impressed with your super-fast reply to @CGJase +6734,@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can. +1928,"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT" +350,@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting +5614,"@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting." +10790,@AmericanAir I have almost 3 million miles w u so I am loyal to u. When r u going to reciprocate? What a joke +10365,@AmericanAir don't see response! +6849,@USAirways it doesn't take 6 days to respond to an already open case! +5396,can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl +9489,"@AmericanAir +Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????" +564,"@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like" +1582,@united flight #1 no luck on #standby +2175,@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end? +6551,@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service +8814,"@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off." +3933,@SouthwestAir could I get a phone call from a customer service rep to get the issue resolved? +2707,@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together. +11393,@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah +7653,@USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people. +3535,@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site? +10349,@AmericanAir refund +6784,@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery! Shame on me this time! +11422,@AmericanAir many have missed connections already b/c of delayed flight which will finally board soon +3739,"@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail" +9046,@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable. +821,@united noooooooooooooooooooooope. +2063,@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive +7453,@USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed? +81,@VirginAmerica you have the absolute best team and customer service ever. Every time I fly with you I'm delighted. Thank you! +10737,@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin. +2697,@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi +831,@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info. +3826,@SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home. +9166,@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try? +2833,@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot! +10437,"@AmericanAir upon entering plane to 2 @USAirways stewardesses: ""can I have some water?"" ""no we don't do that. please take your seat""" +10730,@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying +5880,@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions. +48,@VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness +6434,@JetBlue only w/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason. +4345,@SouthwestAir I am absolutely sick of 300s and no wifi! +6453,@JetBlue nope. None to be found +8846,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)๐Ÿ™๐Ÿ™๐Ÿ™โœŒ๏ธโœŒ๏ธโœŒ๏ธ๐Ÿ™๐Ÿ™๐Ÿ™ +4863,@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help +8696,@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported. +4095,@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter +2689,@united thank you. I will address it with them +5234,"@JetBlue can't book a flight because of outdated, forced opt-in ""Verified by Visa"" nonsense. Help a girl out? I just want to get to @sxsw" +10515,@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward +5825,@JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue? +2373,@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight? +6768,"@USAirways 167 minutes? ""Im not trained in that"". Cmon. Can't you do better than that?" +2758,@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour. +6753,.@USAirways It was this saturday during all the snow in the DC area. Excited the flight was not Cancelled Flightled but sad he went missing. +6060,"@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International." +5062,@SouthwestAir JH thank you. I finally got through the second time. +4924,@SouthwestAir hot stewardess flipped me off +3880,@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!! +7129,@USAirways it was customer service like I have never seen before! Kudos to your organization. +4411,"@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems." +10594,@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated! +7774,@USAirways seriously!!! Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!! +8397,"@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!" +3945,"@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali" +9132,@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn +2164,@united Yes I needed plenty of assistance but received none. +2886,@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail +4679,@SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO +10193,@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it. +7807,@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am +9019,@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice +172,"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?" +639,@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday? +6520,"@JetBlue just a heads up, this page no longer exists http://t.co/NsJWVTTjGo" +5851,@JetBlue you got yourselves hot ladies flying the air for life #loyal +1143,@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M +8324,"@USAirways see? No response? Obviously you think this ""service"" is acceptable. #customerservicefail" +6613,@JetBlue will call. Thank you! +9676,"@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!" +1832,@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this? +9050,"@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd" +5688,@JetBlue At what time? All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong +3686,@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149 +8778,"@USAirways ""admirals club"" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!" +10977,@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe. +8769,@USAirways well this is about as worthless as your regular service. A bunch of do nothings and idiots. #sucks +6795,"@USAirways Been on hold for 40 minutes, calling because my flight is delayed. This type of service in not acceptable." +834,@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight. #linesforever #customerservice #fail #again +2486,@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems. +8650,@USAirways KUDOS to your phone support and Charlotte gate staff! +5272,@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! ๐Ÿ˜ +6096,"@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me" +5152,@SouthwestAir Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter? thanks you. +10185,"@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt" +65,"@VirginAmerica - amazing customer service, again! ๐Ÿ’•๐Ÿ’• RaeAnn in SF - she's the best! #customerservice #virginamerica #flying" +9572,"@AmericanAir..still here. feet are freezing b/c doors have been open. Flt time was 8:30. We have fuel but now waiting for ""rampers"" #AA4285" +11339,"@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window." +2024,"@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM" +10423,@AmericanAir Could have voided the ticket since it was > 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through. +354,@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab +7248,"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy" +11278,@AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!! #not cool #hateful +9373,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal" +5521,@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this +7762,"@USAirways you got to be ""F""ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH" +7087,@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please! +3127,@united <<<<<<-------- do not reply to emails? +4313,"@SouthwestAir @FortuneMagazine +great news." +7972,@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15? +10840,@AmericanAir found out my flight tomorrow was Cancelled Flightled & got in the queue for a callback 3.5 hours agoโ€ฆstill nothing. Can I get rebooked?? +8270,"@USAirways will do. maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered" +5491,@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!! +7335,@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight???????? +11166,@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel +11451,@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!! +10398,"@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't." +10162,@AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check. +2770,@united why do I have to request refund? Why charge twice in first place? +8334,@USAirways Call volumes are high so the best answer is to hang up on me? +7581,@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235 +5277,"@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound" +3209,"Cc @DadBoner #boldflavors โ€œ@united: Weโ€™re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options""" +8899,"@USAirways +Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent โคต http://t.co/Q5SB0DaVuy" +3905,"@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!" +8348,@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days +5496,@JetBlue any idea what's going on at terminal five at JFK? Seems to be zero traffic movement +8610,@USAirways 1917. Still sitting here. Feels badly handled. +2379,"@united yes, but they still don't know where it is. I've been told it might be on a flight, but now no one can confirm it." +7918,@USAirways 3hr30min right now... any end in sight? +5785,@JetBlue Its poor Flight management. There is no reason why a scheduled 8:00 pm flight to takr off At 11:00pm . +4169,@SouthwestAir That's an awesome library. +6181,@JetBlue the departure time keeps getting Late Flightr. I'll be lucky if I'm home by 3am +3428,"@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +" +1101,"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online" +5597,@JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI. +10214,@AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr +11011,@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose +8437,@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo +4140,".@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive" +3557,@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled! +6363,"@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good." +118,@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me? +2022,@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3) +4339,@SouthwestAir it says I can't because my flight is in progress. +4343,"@SouthwestAir 14 hours???? Sorry don't get it. Oh well. Screw the weekend in Az right? Eat the hotel, no problem." +10964,"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!" +5118,@SouthwestAir in my 30 years of flying I have never been so pissed off. To many incidents for just one flight. +11010,"@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight." +9964,@AmericanAir any ways to get through the 50 minute wait to book a flight? +10981,"@AmericanAir @derekc21 , to my surprise BA doesn't have me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?" +4273,@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there! +5638,@JetBlue at what point in delays can I take a different flight to my destination? +87,@VirginAmerica Another delayed flight? #likingyoulessandless +6389,@JetBlue good luck. Thanks. +3382,@united flight 441 on 2/4 was delayed over three hours because the pilot never showed up! +8391,@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5 +403,@united they helped me at the baggage service desk. Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12 +3350,@united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened +9624,@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer. +7748,@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe. +8139,"@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?" +2241,"@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people! #letsgo" +8251,@USAirways 2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold +7019,@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags +1027,@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me. +11205,@AmericanAir ...is this how you want to treat your platinum (and two gold) flyers?? +5938,@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!! +2436,@united I need assistance with pulling your agents' heads out of their asses +7459,@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time. +1278,@united now this http://t.co/uygeW2Nosr +6595,@JetBlue That's great! Thank you. +10266,"@AmericanAir sure, thank you!" +1425,"@united your website is fucked up. Now instead of a $416 flight I shouldโ€™ve had yesterday, itโ€™s $514 today. Thanks." +6152,@JetBlue I'm sitting on the plane. Too many predictable mechanical problems. Still onboard. This is getting bad... +1502,@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've +11245,"@AmericanAir 11 out of 11 delayed flights, you suck and getting worse" +9897,@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled +7839,"@USAirways Why is my ""first available"" flight for me now Tuesday but a flight today that is ""booked ""#flt 755 available to buy online?" +11379,@AmericanAir tried that and can't get through. +678,@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs +9326,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff" +5338,@jetblue any idea what caused the delay on flight 1316 FLL > Jax ? +11078,"@AmericanAir 719. Looks like we are about to get going, finally!" +5697,@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children. +1070,"@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat? Why is it announced to leave it for rollers? Thx" +4722,@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member +8039,"@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe" +9606,@AmericanAir made it! Thanks AA! +3392,"@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!" +7899,@USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago! +6011,"@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!" +6987,Great management of @USAirways twitter account. Thank you. +418,@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere โœŒ๏ธout. +6500,@JetBlue and the 20min line I stood in to drop my bag off? +4698,@SouthwestAir Congratulations! +1947,"Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole.." +3336,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines. +2299,@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number. +6085,@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful +6088,@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon +208,@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that. +6742,@USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround +5492,"@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow. No snow on weather map!!! WTF!!!" +4913,@SouthwestAir flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb +528,@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer. +779,@united I'd thank you - but you didn't help. taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful +722,@united thank you +6561,"@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb" +1860,@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away? +9796,@AmericanAir no not yet. Waiting now to be connected to an agent +11038,"@AmericanAir ""overweight"" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is." +9785,@AmericanAir @united @SpiritAirPR @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI +10473,@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution +1992,@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states. +2332,@united of course not. The inflight crew was great! +9747,@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I โค๏ธ these earrings!! +7136,@USAirways called 3x & it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me? +6729,@USAirways I have two tight connections in #Charlotte and #Frankfurt +3459,@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook +5236,"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places..." +10569,@AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff. +6307,@JetBlue I've used you guys for 10 years but after this experience I will NEVER EVER use you again. +4884,"@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time." +9630,@AmericanAir excellent! Love you guys! If it is first class I'll hug ya'll! See you shortly! +257,@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture! +8812,@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service +8753,"@USAirways I appreciate that you actually monitor Twitter, so please pass along my feedback. I've tried calling about 15 times in 4 days :(" +9953,"@AmericanAir @barrettkarabis what a joke you can mail +The receipt !! Yet. We can't mail +Them +A payment and fly before hand right" +9238,"@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?" +6697,@JetBlue @EllaHenderson omg! Wish I had a flight today! Haha there's always next time! Have fun at #LFT5 +3625,@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining. +702,@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management. +3189,@united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads +503,"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!" +10187,"@AmericanAir 2 hours now! No I'm not patient. Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold" +8849,@USAirways I followed you complaint procedure only to get a run around. Your service SUCKS #usairwayssuck +6782,@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt +2248,@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund? +372,@united When will email address/username sign-on be available? It's been a while. +4052,@SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight. +3937,@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes. +11416,@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail +4076,@SouthwestAir yep after two hours and thirty minutes +997,"@united I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send." +4332,@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing! +1176,@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it. +11184,@AmericanAir many trips coming up! I will see you soon ๐Ÿ˜ƒ +551,@united seriously #fail on making strangers share a room +4372,@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting..... +3497,"@SouthwestAir ""Airport snow removal method #22.."" +Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY" +4773,"@SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why" +4459,"@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out." +11412,"@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg" +9957,@AmericanAir btr trained gate agts. Im a frequent flyer & have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding +11441,@AmericanAir more of the insane treatment by your customers +6081,@JetBlue sent :-) curious to see what kind of comp we get. +6691,@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC. +10211,@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga +693,@united iCloud it is not there yet -- PLEASE HELP 917 703 1472 +2533,@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable +3443,@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies +982,@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again. +8102,"Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!" +10869,@AmericanAir you have let me down. Seriously. #unhappycustomer +4222,@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands +91,@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated +2266,@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you. +8287,@USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number. +6657,@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta +261,@VirginAmerica omg omg๐Ÿ˜๐Ÿ˜ nonstop Dallas to Austin on virginโœจ๐Ÿ˜ฑโœˆ๏ธ +3337,@united it would be super if you paid as much attention to actual fliers as you do to credit card holders. +6957,@USAirways yes I know the industry procedure on baggage. Thanks for helping..... ๐Ÿ˜‰ what about the impossible connection that started this? +5378,"""LOL you guys are so on it"" - me, had this been 4 months ago...โ€œ@JetBlue: Our fleet's on fleek. http://t.co/LYcARlTFHlโ€" +6399,@JetBlue Flight is 100% full. +445,@united you have to follow me in order for me to DM...come on now +3555,"@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone." +2194,@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight. +6017,@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT +6382,@Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse +2867,@united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!! +2526,โ€œ@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EYโ€ ๐Ÿ‘๐Ÿ‘ +7201,"@USAirways @AmericanAir ""ma'am the doors close 10 mins prior to departure"" ""but I was here 20 mins before?!?"" laughter from the 2 agents" +7846,@USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day?? +7497,@USAirways Can you guys please give an update? Been sitting on Tarmac on flight 601 yet the website still says it's on time? +1168,@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago. +4144,@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help! +84,@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check. +3149,@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad. +6072,@JetBlue i love this song <3 thanks @JetBlue +880,@united Thanks for the update. +7467,@USAirways @AmericanAir nvm my bad it's been an hour and a half #thanks +5065,@SouthwestAir your checkin system is #poor +1467,"@united it was very comfortable, now waiting for our luggage" +8452,@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience! +6429,@JetBlue What a great idea! #cometoAustin +9171,@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model? +4326,"@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers." +4044,@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved. +4137,@SouthwestAir is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages +3039,@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver +10223,"@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info." +5155,@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours? +579,"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD." +8024,"@USAirways status shows ""delayed"" it was just ""waiting for takeoff"" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD" +8507,@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do? +7259,@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!? +9104,"@usairways It was 9ยบ, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|" +7545,@USAirways it's unacceptable the way your agents at the gate treat paying customers!!! +4157,@SouthwestAir Where the heck are the bags for Chicago 408. It has been an hour +5360,Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR +413,@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours! +402,"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did." +4428,"@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140" +2084,@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return. +3057,@united why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called. +8660,@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...? +164,"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator @FastCompany's http://t.co/wU3LbCNcr9" +10306,@AmericanAir Thank you. +4302,@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415 +6890,@USAirways really??? NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses +8644,@USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit. +3317,@united JT the issue is with missed connections early gate closings and zero concern from customer service +9267,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust! +3934,@SouthwestAir think you have great people working for you. +9507,@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept +1334,@united the costumer services here at Denver Intl Airport is ridiculous bad! +8888,"@USAirways flight today showing on time online, not able to check in. Called & told was Cancelled Flightled, put on hold over an hr ago. Help?" +753,"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out." +3064,@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap. +706,@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines +8494,@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused. +8008,@USAirways Thank you for your help today. I have been a loyal US airways customer and i appreciate your responding to my tweets. +3151,@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding? +3799,@SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business. +4022,"@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for ""A"" boarding. Refused to honor it with rescheduled flight" +1074,@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight. #unacceptable #ORD +7297,@USAirways yet again your staff in Philadelphia failed to send my luggage home with me. #alwayshappensthere #angrytraveler +3438,@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard... +10838,@AmericanAir it's been almost 3 days and it's still frozen. Thanks doll ๐Ÿ˜˜๐Ÿ˜‘ +7443,@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my 8am flight to Hayden/steamboat +6832,@USAirways @AmericanAir Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am +2429,@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx +246,@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards. +3815,"@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done" +3632,@SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200 for business class? Stay classy +7251,@USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else +2262,@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all. +2246,@united you might be the only airline not offering waivers...keep up the good fight +835,@united you're the reason this whole travel experience has been a nightmare +432,"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine." +4742,@SouthwestAir you guys are so clever ๐Ÿ˜ƒ http://t.co/qn5odUGFqK +1173,@united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so. +5087,@SouthwestAir thanks I think we've got it figured out +6700,@JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people +7341,@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work. +9647,@AmericanAir thank you for the robotic and non helpful assistance. +11293,@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream? +9940,@AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you +6947,@USAirways I have better Intel than she does! She said plane is due in at 630. Flightaware and your own app say 645 +4783,@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice +7856,"@USAirways after a grt flight to PHX last week, tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate." +2729,@united @perfectomobile huh? I have sent 16 crash reports in Feb alone. 8 in one day. Only app I have that consistently crashes. +11423,@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!! +433,@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this. +4914,@SouthwestAir why is your website downnnnn :( ugh +8765,@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything +10497,@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio. +9359,@AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans. +6826,@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu +5466,"@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening." +10031,@AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after +4002,@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW +1332,@united seriously. This is just complete bs. +7040,@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before. +4830,@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness! +6831,"@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. ๐Ÿ‘" +1443,@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable. +6282,@JetBlue great flight and crew! Flight 51 from BOS to MCO +10807,@AmericanAir ok no worries. Thanks for the straight story. It's appreciated. +7781,@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse +5700,@JetBlue no excuse though for 3 gate changes though. +9304,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them +9746,@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available??? +2569,"@united I'm in Denver, my bag is in San Jose. See something wrong here." +8276,@USAirways thank you +4277,@SouthwestAir at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous +3666,"@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury." +5371,I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA +2446,"@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49" +5323,"@JetBlue Not trying to make you look bad, on your website it says: ""Due to weather in the Charleston, NC"" Its actually in SC, not NC" +3657,@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations +9332,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:) +3172,"@united again, you said to go take the time to go there, knowing what the issue was, and knowing you wonโ€™t fix it." +1223,@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you. +5151,@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation. +10106,@AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters! +544,@united But thanks for asking +1204,@united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence +7082,@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing +5635,@JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed +10513,.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through. +2637,@united service staff to is less than friendly! +11178,@AmericanAir Stuck on the plane in Charlotte. Going to miss my connection. No words from staff. Maybe some damn pretzels? +4901,"@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said ""well i was Late Flight""" +9613,"@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again. Unknowledgeable staff." +5740,@JetBlue what's the delay if the system isn't down? +10071,@AmericanAir most disgusting chicken entree I've ever seen. Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt +877,@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap +9490,@AmericanAir @dfwairport me too!! LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS! +196,@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help +11250,"@AmericanAir yes, and rebooked incorrectly." +3383,@united I just need to get to RIC tonight. I've been in EWR for 24hrs now. +4379,@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour ๐Ÿ˜ @Imaginedragons Crying /dying rn #ripme +7784,@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way. +8285,"Is it insulting that @USAirways @AmericanAir offer a ""non required $50 voucher as a goodwill offering..At least my bag can fly round trip" +2997,@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates. +7585,@USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane? +2571,"@united playing hide and seek with the gate. ""We can't find it, it should only be a few more minutes.""" +5421,"@JetBlue well, now I'll make sure to never fly JetBlue" +9967,@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works. +10824,โ€œ@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice +11057,@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal! +4163,@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help. +4610,"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the ""rock"" version)" +5090,"@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?" +8692,@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles? +2682,"@united ""We like hearing from you."" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi" +2508,@united you guys are awesome! Thanks! +7013,@USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines. +1510,"@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back." +7726,@USAirways what is the expected wait time to speak to someone via 800 number? +8129,@usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating. +1244,@united false. +4960,@SouthwestAir thanks for your assistance..you guys ROCK!!๐Ÿ’ฏ +8881,@USAirways I've been trying for DAYS! And I don't get hung up on until after I get through all the prompts. What am I to do?? +10183,@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!! +4121,@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint +8379,@USAirways I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? #youcandobetter +5022,"@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. ""Undefined error"" & 800# not working.Family of 4 don't want Cgroup! Help" +9116,@USAirways I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight +10249,@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm +254,@VirginAmerica Comenity Bank is a joke! Please change. Nothing but constant problems with this bank +7195,@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent +4511,@SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY? +6214,@JetBlue I don't want to seem crazy! Have already asked twice! +9542,@AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation? +759,@united Not a happy flyer. UA flight 1161 from SFO to Cleveland. Sunday 2/22. Stay tuned for blog article from http://t.co/VdFdODqVGx +654,"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle." +10222,@AmericanAir well Done all of you xx +3401,@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't? +1420,@united more people would catch their flights if your attendants had more help! +3044,@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap. +2830,"@united very disappointed by the service starting from gate operator at BOS , who was rude in stopping a carry-on bag..." +7477,@USAirways #flight2031 the flight to Hell +328,"@VirginAmerica mood lighting on point๐Ÿ™Œ Reclining my seat, kickin up my feet๐Ÿ’ค" +8030,@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive +5426,@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels. +4377,@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out +3019,@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies +3029,"@united 3586 from IAD to BUF. Incredibly loud, and like a third world 70s inner city metro bus. #lowstandards http://t.co/m67WnBglXQ" +2636,โ€œ@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KPโ€ Done! +8114,@USAirways ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer +3018,"@united Nice ""partners"" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R" +2945,@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight & insufficient ground crew to handle +3659,@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really? +9351,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour. +10944,@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted +5470,@JetBlue no I asked. Either way it doesn't make the flight less delayed. +2663,@united has the best pilots ever Thank you guys for the great trip #thatisall +5071,@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities. +1362,@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now. +8460,@USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable. +3481,@SouthwestAir I USED to always fly Southwest. +11118,"@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz." +8475,@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket? +10051,@AmericanAir I understand they're busy & doing their best. My frustration is an automated call changing my flight w/o allowing me to talk +6478,@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool. +10912,@AmericanAir ok. Pilots are looking for agents - they jumped out / FLT 5350 #DFW / this is crazy +2880,@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number +3381,"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home." +1302,@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT. +5608,@JetBlue once you go blue you don't go back +5471,@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert! +6631,@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia. +9603,@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW +7524,@USAirways has the WORST customer service and their flights are always delayed +942,"@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go. +J" +3235,"@united it was an international flight, and we didn't get our new eta until we were in the air." +3257,"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5" +7522,@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online?? +9009,@USAirways @noltnancy What will be is a what may be...what is...sucks. #fail +176,@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason +435,@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR. +10329,@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag +308,"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi โ€“ just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX" +1565,@united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta. +3964,"@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?" +7525,@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul +9066,@USAirways I been on hold with U for 40mins wasting my time and $ & I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT +10139,@AmericanAir Thank you!!!! I will be there to pick her up on time. +7656,"@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte" +9463,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier" +595,@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going +9640,@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time. +4625,@SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call +9501,"@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and..." +9607,@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci +2623,@united Your boarding process sucks. You should learn from @SouthwestAir +4572,@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco. +8776,@USAirways your app sucks balls compared to @AmericanAir +10566,"@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool" +231,"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!" +179,@VirginAmerica current bug on website shows โ€˜select departure cityโ€™ when selecting destination city http://t.co/SLLYIBE2vQ +737,@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters? +9269,@AmericanAir got another flight. Thanks you +9677,"@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes...." +6865,"@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1" +7787,@USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help? +7169,@USAirways website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there +6965,@USAirways has me on my toes whether I'm going to make my flight back to Boston tonight +1321,"@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending" +1995,@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE +5702,@JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!? +8122,@USAirways Was told it was a software bug. Told to call back this AM Now your system is too busy to handle any calls this AM. Clown shoes. +800,@united go to hell +8762,@USAirways My last flight was Cancelled Flightled and I'm very disappointed. +7623,@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB +6621,@JetBlue @ProfessorpaUL15 Always happy to help! +69,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare" +7148,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail +7505,@USAirways is really good at deferring responsibility. +1680,@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks +377,@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service... +1469,@united thank you +2603,@united one hour after departure time and still no update! +4181,"@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department." +5654,@JetBlue should I bother contacting them? I already checked into my flight ๐Ÿ˜• +4505,@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime +4230,"@SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood" +3091,@united Thanks to supervisor Miriam who provided me with great customer service. #finally +2726,@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim. +477,@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC +1329,@united ridiculous! I have to be refunded whenever I get at my final destination or not! +2283,"@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day." +3732,@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag. +11134,@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive +751,@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston +10121,"@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim" +6526,@JetBlue well I'm glad I got up at 5 am so I can sit in an airport. No place else I'd rather be (not) +8079,@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE +6978,@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05 +6926,@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold. +4564,@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job. +1545,"@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks" +739,@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER +9891,@AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy +2683,@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something. +8873,@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now! +8547,@USAirways 4420 delayed further? +10325,@AmericanAir Trying to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU +3518,@SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed. +6747,@USAirways 59 minutes now. Nice customer service you got going on. +2354,@united delayed going home AGAIN. Getting really tired of delays. +9753,@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag. +5153,@SouthwestAir Thank you. Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter? +773,@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired. +6885,@USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel +10181,@AmericanAir still not taking calls ? Storm ended 2 days ago. Be like pats and #doyourjob +9148,@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks +641,@united where's my damn bag?? +5665,"@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ." +5297,@JetBlue #1680 Super smooth flight and landing. Nicely done. +6022,@JetBlue thanks... +10481,"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice" +4309,"@SouthwestAir wanting a โญ๏ธ for the โœˆ๏ธ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!" +865,"@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United" +7093,@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me. +11045,"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses." +6597,@JetBlue ticket issued whilst delivering your customers. +11409,@AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice +6630,@JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim & can't. I need 2 get home. Upgrade 2 @HP printers MFPs +6425,@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain +7386,@USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM +962,@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection. +8578,"@USAirways worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice" +7413,@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday +8028,@USAirways i hope i get the opportunity to join the team with this job opening! +4962,@SouthwestAir Why won't you let me leave Newark!? +3309,@united JT thanks for your help Iโ€™ll complete the form once we are back home +2166,@united thank you for the reply. I emailed your customer care department about my experience. +363,"@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer" +3723,@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified. +2825,@united OMG THANK U๐Ÿ˜ป๐Ÿ˜ป๐Ÿ˜ป +3597,@SouthwestAir wifi stays connected about the lifetime of a higgs boson +4726,@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs +546,@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight. +2940,@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you? +471,@united YOU GUYS ARE HORRIBLE. +1641,"@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??" +5735,@JetBlue things happen it's ok just wish I was on the beach and not in the airport +3338,@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on. +4907,@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice. +1172,@united bummer but thank you for the quick response +6407,@JetBlue I'll pass along the advice. You guys rock!! +5743,"@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards" +7640,@USAirways luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia #Careless +6086,@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed? +7411,@USAirways Can you advise on what's happening with departure delays from CLT? +4867,@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday +5008,@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM +9881,"@AmericanAir TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!" +1410,"@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??" +6463,"@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. ๐Ÿ‘" +5339,"@JetBlue Worked now, ty" +11247,@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight? +8605,@USAirways I've called to resolve my dividend miles issue for a week to no avail. Please advise ASAP. +2694,@united too long for 140 characters +815,@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap. +2131,"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!" +1797,@united sucks. +4575,@SouthwestAir Roger wilco. +3122,"@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!" +5928,@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous. +4275,@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon. +10686,@AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe +7425,@USAirways You suck in Philadelphia. Let us off this plane! #phl +6077,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy +9790,@AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing. +6706,@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation. +237,"@VirginAmerica +wjere is our luggage #so slow at lax" +1532,@united fuck you for not caring ๐Ÿ˜ข +10873,@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess. +5125,"@SouthwestAir the person I talked to couldn't do anything not normally available online other than the ""no charge"" part." +3410,@united spending the afternoon @ Mia. Not your fault. No lounge? Very inconvenient. +2831,@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);: +10517,@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information +1535,@united if you lost my belongings then BE HONEST! +3879,@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time. +1299,"@united finally made it to rep, who solved my problem." +4877,@SouthwestAir why do your MDW gates have so many fewer seats than your planes? +8268,@USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company. +1480,@united oh I did. Was still lost. Your tracking system stinks as does the delivery system. +2793,@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on +6510,@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic. +11288,@AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir. +8095,"@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!" +5292,@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful. +6615,@JetBlue Still love you guys. But get me to Vegas already! โ˜€๏ธ๐ŸŒดโœˆ๏ธ๐Ÿธ๐ŸŽฒ +6186,@JetBlue yes! Always a treat to fly with you guys! ๐Ÿ˜Šโœˆ๏ธ +5484,@JetBlue last sleep in Cali... back to JFK tomorrow night. Looking forward to an another amazing flight with you all :) +3661,@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that. +555,"@united tried calling too, but w/25 min phn wait means we'd miss options anyway" +1163,"@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option." +6682,@JetBlue huge fan of great brands and people doing great thingsโ€ฆ you guys rock happy to share the love! +4715,@SouthwestAir we're here at MCO. Thanks. +397,"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat." +7837,@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted +11109,@AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles +10164,"@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?" +5706,@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless +7247,"@USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline" +5748,"@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it" +723,@united by the time I finally get to Dallas I could have driven with less frustration and cheaper. +300,@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes.......... +9705,@AmericanAir thanks for the canned reply. +5758,@JetBlue how can your entire system go down? No IT? Really? +4294,@SouthwestAir I need your help but no one will pick up the phone. +9296,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful" +4185,@SouthwestAir hire more customer service agents. And hour and a half is too long to hold +5812,@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired +8221,@USAirways 45 minutes on hold no help +11346,@AmericanAir Always love opening the upgrade email. +3142,@united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits... +6779,@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me +3205,@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again. +4582,"@SouthwestAir thank you, will do" +10463,@AmericanAir your call system is a fucking joke +11050,"@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!" +6045,@JetBlue okay thanks. Hope to be flying with you guys soon! +6529,@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work? +1152,@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant. +1212,@united is the worst airlines sitting on the plane at Houston-bush airport now for an hour and a half waiting for Late Flight passengers +4503,@SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled. +9494,"@AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest." +11203,@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography +8426,@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight. +6466,@JetBlue you wanna help out? How about you reimburse the money you cause my band to lose. +8242,"@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID" +665,@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is. +10413,"@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset" +642,@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!! +10673,"@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)" +3767,@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable +4272,@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed. +9121,@USAirways how about a drink voucher for the next flight?? #winkwink +786,@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home. +2857,"@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation." +3202,"@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?" +6459,@JetBlue thanks! +4187,"@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed" +10092,@AmericanAir yes there's issues on the site as well unfortunately. +7690,"@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me" +4824,"@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather." +2905,@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed +4626,@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer. +9365,"@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan & only one leg reported. Asked for credit, no response." +996,@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with. +5657,@JetBlue you guys rock! +8269,@USAirways you suck and you ruined my day. And my vacation isn't even until June. +6025,.@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me. +10021,@AmericanAir just messaged you. Please have someone contact us immediately. +156,@VirginAmerica how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad +9724,@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation +3085,@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that. +7910,@USAirways You landed me at #BWI instead of @Reagan_Airport and have no plans for me to make it home to DC. How do you suggest I get home? +1552,@united just did! Thank you! +5572,@JetBlue Update please on why flight 2601 continues to be further delayed +6866,@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare? +3795,@SouthwestAir @jparkermastin customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking +495,@united how we looking on getting those bags to Lusaka +2321,@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years. +6158,@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424 +5011,@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be? +151,@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks +11159,"@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness" +8793,@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering. +8857,"@USAirways +Are you an incompetent airline every day, or just days that end in 'y'?" +7775,@USAirways lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP +1738,@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help +3001,"@united still can't dm, it's LH7631 on 21/2/15" +10250,@AmericanAir terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage +6676,@JetBlue @roxydigital HAHA. you didnโ€™t disappoint. Well done. #JVMChat +10219,@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job. +10404,"@AmericanAir My reservation is on hold, not me. Wish I was on hold but that's not possible with the phone issues at #americanair" +2883,@united #CustomerService #fail long time flyer switching airlines #frustrated +3720,@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time. +7754,@usairways my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now. Taking way too long http://t.co/NeHnsDCkTY +9854,@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke +5163,.@SouthwestAir you've got a mess here at DTW but your staff is doing great. +7729,"@USAirways @AmericanAir Almost half hour on hold. My cell phone battery is dying. Thanks for your loyalty from a ""Platinum"" member" +2276,@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines +4823,@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you +4704,@SouthwestAir when you enter every contest for #DestinationDragons and lose :( +4461,@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more! +343,@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade. +9225,@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started. +4136,@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home? +8339,"@USAirways trying to check in online for a flight tomorrow. Tried computer, tablet, and phone. got error message on all devices?" +5646,"@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?" +10826,"@AmericanAir Thanks. Two hours to go inflight, then hotel. Hang in there with all the DFW travel delays AA team." +2223,@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi! +4196,@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available! +7049,"@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would." +5899,@JetBlue You already Cancelled Flightled the one b4 us to DCA +7862,@USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more. +10810,@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get... +5981,@JetBlue now we are delayed until 1:02! This is ridiculous +10553,"@AmericanAir all right, but can you give me an email to write to ?" +4734,"@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?" +8708,@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing +1465,"@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs" +4593,"@SouthwestAir ok, gotcha! โœˆ๏ธ๐Ÿ˜ƒ๐Ÿ‘" +2234,@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight. NWS issued storm warning already... +8526,@USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE +3903,@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler +7672,@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating +8159,@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race. +5049,@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10 +9906,@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal. +11398,@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin. +6752,@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam +4151,"@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP" +5872,@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know +2121,"@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice" +4983,@SouthwestAir it's not letting me DM you !! +8909,@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour +9029,@USAirways sits on a throne of lies +3161,@united Where are my bags!!! They weren't in LAX like your promised. 9 out of 10 things today were a mess today because of you. +2630,"@united Your survey is too long. I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute." +6535,@JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable.. +9832,@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ? +7292,@USAirways now U horrible people say you have no where for her to sleep? +10366,"@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face" +1203,@united social media team is on point on #OscarNight :) +7528,@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company +616,"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably." +1926,@united need assistance. Line is out the door and travelling with 3 kids. +3114,@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy. +2641,@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you! +10360,"@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?" +2562,@united thanks KP. What's going on w/4840 tonight. Bad update online and phone. Can't u give customers good info. Not waste their time?! +5479,"@JetBlue Rats, that's a bummer!" +2728,"@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am" +8750,@USAirways Finally back on board. Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier +9176,@USAirways No I missed the funeral so I had to take a train back to Newark +2126,@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares. +9531,@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay +9527,@AmericanAir I need refund. +7803,"@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent" +7584,@USAirways you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w +805,@united counter agents at RDU deserve a medal. #thankyou +4694,"@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )" +7974,"@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck," +8845,"@USAirways booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone?" +3140,@united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag? +4280,@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay. +8731,@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout +7712,"@USAirways @nburnside26 U hate delays, too? But u have her $$ & are holding her hostage! #GoingForGreatnessFAIL" +5344,โ€œ@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZโ€- no... Yall better than this +547,@united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B +26,@VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews +6651,@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline +3918,@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. ๐Ÿ˜‚๐Ÿ’ +4486,@SouthwestAir... I love you. Air travel doesn't get easier. +7808,@USAirways my phone has been on hold since midght fkn 7 hrs of hold ?? Unacceptable!!!!!!!! +7039,@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is. +1221,@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence +6705,@JetBlue please provide me your direct email for me to explain. +2548,@united sent you my confirmation via DM. Thank you very much +10935,@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS +437,"@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better." +5860,@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice +9778,@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain +1861,@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!! +2699,@united has it been 4-6hrs yet? +7934,@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience +6221,@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! โ˜•โœˆ๐Ÿ‘ +2481,"@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :(" +8345,@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available. +9743,@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item. +2706,@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!! +7517,"@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&Gs they'll Cancelled Flight my return flight too. Thanks." +326,@VirginAmerica thanks! Y'all have some of the best customer service left in the industry. +2499,@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United! +1004,@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff +7466,@USAirways who do I contact about my awful experience I had 2/15/15 with @USAirways Flight 713 BUF-CLT? +10296,@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us +4011,@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated +10333,@AmericanAir One hour to check in is 45 minutes too long. MIA FAIL. +534,@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6 +7078,@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods. +3960,"@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!" +585,@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack? +9522,@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options. +7893,@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing. +8241,@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm. Instead I'm now not getting in until 4pm... tomorrow +5756,@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway. +10073,@AmericanAir finally at final destination but not w/o extra significant travel expenses & missed work. How can you resolve this experience? +491,"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN" +7817,@USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!! +6418,@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys. +5298,@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm. +6325,@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue +10066,"@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems" +3548,"@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice" +5721,"@JetBlue she helped me with my problem so easily and was so nice, you guys rock!" +1916,"@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip" +3185,@united when will you offer real food in american clubs like the amazing food you offer in Heathrow? +10182,"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!" +1910,@united 1632 was phenomenal frm gate (SEA) to gate (IAD) +8217,@USAirways experience exceptional service from Cherry at #DenverAirport. #GreatService. #professionalism +5683,@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time! +1133,@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight? +8272,@USAirways thanks for nothing +2518,@united they were empty upon takeoff. Why can't someone sit there? +11101,@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us +1317,@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains! +4368,@SouthwestAir got it taken care of! thank you <3 +121,๐Ÿ˜Ž RT @VirginAmerica: Youโ€™ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt +8862,"@USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho" +2449,@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives. +8747,@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now. +7745,@USAirways I did they are busy +2601,โ€œ@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KPโ€. I get group 1&2. Just no reason on 3/5. +1522,"@united, more lies... http://t.co/BEqoTLNugc" +7313,@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen... +2173,@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had! +3283,@united @el_ingeniero don't check your baggage if you don't have to. They will lose it! +4554,@SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it. +3605,@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy +8658,"@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]" +5195,@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help +10476,@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back. +3768,"@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out." +7663,@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice. +4038,@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways +3502,@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online? +1407,"@united - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!" +4631,"@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. ๐Ÿ˜‘" +5550,@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given +6179,@JetBlue time to reevaluate my nyc carrier. +7831,@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable! +6553,@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail +2579,@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!?? +5187,@SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours. +3269,@united poor old United: never seem to get the response right :) +11031,"@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800#" +1867,@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault +11436,"@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim." +7713,"@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint." +2521,@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though... +5955,@JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago +1820,@united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x. +9396,@AmericanAir got another flight. Thanks you +51,@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness +3888,@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter ๐Ÿ‘ +7346,@USAirways and I can't get through on any phones +3577,@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM? +4565,@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook. +9518,@AmericanAir Can't unload flight #3322 because jetway is broken. #steps #planB? #waiting nearly an hour +5709,"@JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board" +1858,"@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning." +6790,@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone! +11006,@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service. +4961,@SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable. +6724,@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy +6611,@JetBlue just lost my business Enjoy your profits +8305,@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel +10654,"@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic" +6576,@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold +425,"@united I received 1 bag last night, I am still missing the other one." +4284,"@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice" +7566,"@USAirways suggest you failures make a HUGE donation to @the_USO Charlotte, NC as THEY provided GREAT customer service today, unlike you." +8358,@USAirways and now that flight pushed back to 2:35pm departure. +228,"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks." +11043,@AmericanAir been waiting on hold for more than an hour +2741,@united whom can I call to discuss - as I was told that united has no phone contact with passengers - this is absurd... +10104,@AmericanAir Thank you so much. +5527,@JetBlue ill call in the morning. too upset right now. +8406,@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless. +2921,"@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated." +7607,"@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!" +9740,@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected??? +3653,@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you! +6123,@JetBlue Phone agents can't see same flights I see online??? Can't change tickets even when I am paying. Very frustrating #jetblue +5493,@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward +1128,@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service' +9855,@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather +2331,@united I think this is the best first class I have ever gotten!! Denver to LAX and it's wonderful!!! +2208,"@united cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF" +6743,@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that +10282,@AmericanAir 2 months and still no exec platinum member cards. What gives? +8225,@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided +3153,"@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday" +5958,@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this? +11404,"@AmericanAir after all, the plane didnโ€™t land in identical or worse) conditions at GRK according to METARs." +8247,@USAirways Now the next plane had a broken seat! My row! Another hour delay! #mad +11087,@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning! +7932,"@USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL ""No hanger open"" & ""a pile of snow""? #terriblecommunication" +2374,@united I hope you have a solution or insurance to cover this issue +1632,@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better! +9245,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200? +2298,"@united @bobwesson fair enough United. everybody is doing the best they can. Although that ""slight delay"" is turning into a Cancelled Flightlation." +6761,@USAirways - First impressions are hard to reverse. A horrible first experience with you. Will never fly with you again!!! +4252,@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV +9582,@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on... +2721,@united Case ID 8544484 +8834,@USAirways a $100 @Samsonite - totaled. Not happy. Not at all. +5609,@JetBlue why are there so many delays to north east cities? +10602,@AmericanAir I Love American Airlines :D +7406,@USAirways so you don't have a pilot now for #clt โœˆ #ord for at least another hour. Why on earth would you board the plane? Makes no sense! +8575,@USAirways I just think it's weird to have mileage as 666 +8600,@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797 +10217,@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ?? +5094,@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this +7403,"@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help" +9917,@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this? +7244,@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail +8332,@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested. +11478,"@AmericanAir i was also told by agents my issues ""aren't their prob"" K fine. I get it. But have some compassion 4 others dealing w/this!!!" +2550,@united that would be great - 1k us651621 +5674,@JetBlue I'm over that honestly just would like to get going on the journey. +8933,@USAirways tell the flight from clt to srq 5080 to wait!!!!!! +938,"@united flight Cancelled Flightled, and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD, just arriving earlier! Help!" +6844,@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you. +10242,"@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)" +7204,"@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents" +11226,"@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told ๐Ÿ˜“๐Ÿ˜ญ" +4852,@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on +2644,@united @annricord Great! Appreciate it๐Ÿ˜Š +10096,"@americanair the best is your 800 message saying to use website and your website is saying you need to call. If you don't answer, #hardtodo" +3165,@united I've been waiting on my bag in IAH for 45mins. They're only 4 freaking people on that flight waiting for bags. Fix this!! +3639,@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh... +8303,@USAirways have checked all day. CHO needs added. Please evaluate. +7134,.@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help? +2061,@united nice and early back home! http://t.co/geG4nghmIE +4645,"@SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation." +9660,@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future ! +2812,@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again... +10839,@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl +9978,@AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips +10387,@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway. +2549,.@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now. +11074,@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired +10085,@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes! +5767,@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee +4174,"@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?" +10113,@AmericanAir will not let me reuse my ticket. Thus I have booked my vacation with Delta! Never flying on American again...... +1024,@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air. +4848,@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock! +5384,I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! ๐Ÿ’™ +7751,@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really? +1951,@united 14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy +8158,@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?! +351,"@United the internet is a great thing. I am emailing executives in your company, maybe they will respond to me in a timely manner." +6489,@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early! +9826,@AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia +4797,@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think! +5216,@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat! +3662,@SouthwestAir telling my Fam in Vegas now. :) +6749,@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again. +4657,@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds... #Flight7 +5284,@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine +3150,@united are my bags here yet? They were at Palm Springs airport. I was at LAX. How come I beat my bags here. +5761,"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!" +4813,@SouthwestAir @taylormdowns We share that value in common. :) +9856,@AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will +8121,@USAirways Easily the most ridiculous experience trying to spend money with your company. +5143,@SouthwestAir Trying to add my dog on the flight but can't get through. +2939,@united correct date is 2/11/15! +4510,"@SouthwestAir so for an extra luggage, it cost $75????" +1340,@united if I miss the #Oscars I'll never fly united again +10827,"@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful." +10396,"@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with" +7300,@USAirways Thank you. I'll do that next time! +11259,@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff +8978,"@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number." +5902,@JetBlue great flight http://t.co/E0R0NTO4TR +1583,"@united I'm not sure it will have ""next time""..." +1412,"@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?" +5513,@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi๐Ÿ˜ญ why dont you guys go to maimi??? +10110,"@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?" +2256,@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH +9563,@AmericanAir Is there lack of communication/competition between the American and the Air by any chance? +2212,@united already Flight Booking Problems next week's trip on @AmericanAir thanks for making the choice so easy #disunited #unfriendlyskies #servicefail +2622,@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins) +7120,"@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody..." +4938,@SouthwestAir Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait! +3624,"@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service" +8015,@USAirways I did. They told me it was a 40 min wait & they'd call back. It's already been 45 min. Horrible +4267,@SouthwestAir I've been on hold for 2 hours! When will you answer?? +10378,"@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now." +463,"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?" +1754,@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight. +6161,"@JetBlue yes of course, before I left the airport. I kept looking but claim is still open." +9890,@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys. +5407,STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB +6740,"@USAirways: u didn't bother following up, we booked with @Delta. @Delta understands cust srv: provided lunch 4 delays & upgraded seats!" +378,@United My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome +3106,"@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell." +4803,@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat. +1335,@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks +11335,@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day! please help +2716,@united you do realize my wife is waiting on a delayed flight at this very moment. I'm not sure I understand your tweet. +9654,@AmericanAir thanks! Flight 2160 today. Great crew! +5848,@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE +8414,@USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout +6502,"@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue" +6840,@USAirways nope not yet... +1811,"@united Yes, they did. Must have fixed the broken ramp. Thanks!" +6162,@JetBlue #669 stewardesses can't work w/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin +1894,@united I hope not to see the same issue on my return flight tomorrow +9468,@AmericanAir @beantownmatty Sounds like a date! +5871,@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found +6822,@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!! +1189,@united your seats are god awful. +5194,"@SouthwestAir Beautiful, thanks a ton!" +7307,@USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg +6312,@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer +6733,"@USAirways getting sorted, thanks" +3454,@united I like delays less than you because I'm the one on the plane. Connect me with a voucher +7107,@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry +5362,@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF +5376,Lmfaooo โ€œ@JetBlue: Our fleet's on fleek. http://t.co/1G9RnmYUQeโ€ +5399,Do less please @JetBlue +9825,@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse +4613,@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list? +3992,@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr? +10684,@AmericanAir still waiting on a dm response..... #sloooowresponses +1030,@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.) +6234,@JetBlue thanks for your help! #jetbluesofly +2220,@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change. +3774,"@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46. I said to lady, ""well, that system is about dead."" She didn't understand" +8209,@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ? +8959,@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go +1755,"@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution" +5731,@JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful +8449,.@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm. +4327,@SouthwestAir you guys held our flight #330! Thank you!!! About to take off from MDW now to Oakland. Thanks +9870,@AmericanAir @nrosenb1 It's not allowing me to book available seats +110,@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2 +7333,@USAirways any update on this flight?It's more than three hours delayed. Thank you. +8574,"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!" +2917,@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked! +1515,@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed. +10911,@AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time! +10643,"@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help." +10461,@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs +9715,@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-)) +2263,"@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark" +6062,@JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm? +5617,"@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex JetBlue, even having over 50.000 travel miles, you're still nothing" +9810,@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3 +8054,"@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew? Are you shitting me?" +893,"@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!" +1490,@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag. +1850,"@united yes, I've been waiting for four hours and no one has been able to help me." +6778,@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta? +324,"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin, since you cut #Philly flights ;)" +1215,@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR +2933,"@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy" +4689,"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive !!! #ThankYou" +9170,@USAirways customer service at its finest +8297,@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies +10370,"@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure"" - no shit." +10603,"@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are ""dead air""." +11227,"@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there." +1129,@united it was delivered! Thank you for making sure it arrived at my doorstep! +9363,@AmericanAir Thank you.....you do the same!! +2918,@united great. Looking forward to your response to my DM then +3084,@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR. +4588,@SouthwestAir might be the worst airline ever +4304,@southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing. +2795,"@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this""" +7414,@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight +798,"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense" +734,@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help? +8216,@USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason. +2244,"@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel." +178,"@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews" +7829,@USAirways now on hold for 90 minutes +8768,@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys +1174,@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow. +8784,@USAirways no they dont. I think I already said that. No one responds. Its an auto response. Wait is this an auto response?????? +1831,"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?" +9346,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good +5762,"@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston" +9285,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc... +1781,@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it! +3201,@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u. +198,@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes. +7636,@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up. +4087,"@SouthwestAir three cheers to your Denver staff. Don't know if we +will get out but they're keeping us smiling. http://t.co/RX8z53M7yy" +5193,@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. ๐Ÿ˜  #frustrated! +548,"@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away." +3339,"@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed." +10895,"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" ๐Ÿ˜ฉ" +6146,@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more +9185,"@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation" +6380,@JetBlue @T5Sparrow Love it. They're cute +2532,@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day +2314,@united Thanks! +8541,"@USAirways yes, it's a domestic flight. Thank you!" +11475,@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight? +9533,@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day +9938,@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow? +66,@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm +5127,@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues? +4712,@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the โ˜€๏ธ& races in Daytona +5214,"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :) +#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j" +3260,@united thanks for all the help! Totally appreciate it and you made it super easy too +5033,@SouthwestAir About time...and just in time for my next flight Thursday. +2572,"@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed." +9320,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on? +8314,"@USAirways I was... 4 tomorrow. I missed my meeting today, & it was pointless 2 pay hotel today when the purpose of my trip has been screwed" +622,"@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your siteโ€”it's your site & responsibility to ensure correctness." +1681,@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk +787,@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early +3332,"@united done just now, thanks." +9276,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick. +10883,@AmericanAir Great - thank you. +7968,@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ? +3280,"@united if your policy changed, you must advise at the time of purchase. Same if you choose to vary it by airport! We want a FULL refund!!" +7779,@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons +10535,"@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA" +7502,@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted +5464,@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight? +9992,@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day +515,@lindaSWC @united: We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ. +478,@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously??? +9717,"@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide" +7645,"@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example" +2647,@united DM sent. Thanks so much for the strong customer service!! +9478,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight. +5640,"@JetBlue You just don't get it. It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue." +6888,@USAirways done it! Process initiated Saturday morning. Can't get info with website issues & inadequate phone coverage. How 2 get update?? +1033,@united @DelonGerry ual sucks +11129,@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help! +2598,@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK +5967,"@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf ""Breaking Barriers To a Clean Energy Future""" +7506,@USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew. +7689,@USAirways Past tense re help. No more. Itโ€™s been even more miserable than usual at CLT. +344,@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix. Flawed security logic. Flawed customer service +8891,@USAirways Does your company see passengers as customers or just $$$? +1871,@united not sure why u call it customer care. Should be customer we don't care +7370,@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways +10855,@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time? +3986,@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up ๐Ÿ™Œ๐Ÿ˜ +11089,@AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare. I was hung up on once. Can you help me rebook? +2888,"@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails" +4623,@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program. +4818,@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international +220,@VirginAmerica @SSal thanks! +10612,@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi +8384,@USAirways made it!!! Send Bloody Mary's to row 27!!! +9617,@AmericanAir zoom in on the sauce and potatoes. This stuff is vile. And I mean vile. http://t.co/m2PHoavRxC +10212,"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!" +5467,"@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. ๐Ÿ˜’" +7845,@USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc? +4016,@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup +5511,@JetBlue THANK YOU! I am your new big fan :) +4248,@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches +10570,"โ€œ@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?โ€ -got call back after 10 hours. Bad." +7990,@USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit. +10619,@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please??? +5802,@JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int +1264,"@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle." +4241,@SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP! +5667,@JetBlue Start including PTO in your getaway packages and I'm all in +10499,@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details. +6567,@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy +6308,@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice +7861,@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got. +2881,@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me +1677,"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent." +5770,@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152? +901,@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better.. +8836,"@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is ""I don't really know what happened""" +2296,@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons. +3402,@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences. +5623,@JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable! +296,"@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?" +10148,"@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work." +4153,"@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours" +8962,"@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it..." +27,@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. ๐Ÿ’œโœˆ #MoodlitMonday +5909,@JetBlue good to hear. Thx for being responsive. +8558,@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND +3829,@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM. +8145,"@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help." +3248,"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!" +9236,@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights +10646,@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in +2580,@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation. +9950,@AmericanAir for our delays !!! I'm out of more money because of you +7363,@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning +7559,@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer. +1370,@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge. +11372,"@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?" +8760,@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool +6946,@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help +6333,@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY?? +5254,@JetBlue Need your help. I'm moving to DC & I want to book a one way fare on your website. It won't seem to let me. Am I missing something? +681,"@United fucked up, then voided my ticket, and KEPT MY MONEY. Not even an apology. I will never fly with your airline again. #UnitedAirlines" +10752,@AmericanAir Understood. Thanks anyway +4775,"@SouthwestAir that's why I fly y'all, that personalized service" +5422,LMAO โ€œ@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oqโ€ +3159,@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol +2987,"@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened" +4908,@SouthwestAir just did last night. Thanks for following up. :) +1882,@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals +9244,@AmericanAir thanks for getting back to me. But I will find other airlines in the future. +9802,@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy. +1940,@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me +3296,@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering. +3534,@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze +3729,"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?" +490,@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by. +1181,@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep. +1375,@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport +5014,@SouthwestAir stop ur bs promos of โœˆ๏ธanywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks +7089,"@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?" +6117,Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business +626,@united Dmed you. Thank you +4758,@SouthwestAir your app isnt working and i take off in like two hours help +2112,@united never flying with you guys ever again. The customer service is piss poor at best. +7795,"@USAirways was on hd for 1hr and 3min at 3:00am since my flgt from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss" +10724,@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help??? +1767,"@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta" +8471,@USAirways worst experience ever with you guysโ€ฆsee my blog tomorrow on my experience. Maybe you can help make it better. +4180,@SouthwestAir flight just Cancelled Flighted. Can you help me rebook? +8757,"@USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks" +5579,@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more. +1462,@united this 2 hr delay is a vacation buzzkill +2887,@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering. +7771,@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time. +684,"@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry." +4539,@SouthwestAir It was the usually excellent SWA flight! +4514,"@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated" +8887,@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg. +9772,@AmericanAir your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage. +1366,@united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car. +3916,@SouthwestAir My Fav!!!! +11314,"@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3Aโžก๏ธ8C ๐Ÿ˜•" +2639,@united I am a comedian and I promise I will make fun of you on stage tonight. +11231,@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely. +10433,"@AmericanAir @USAirways ""but I take meds that make me severely dehydrated"" {sigh}" +10145,"@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event. Sent to three gates in the night" +7816,@Sb5551 Sounds like @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!! +2300,@united worst flight experience I've ever had. Will never ever fly your airline again. +4787,"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana." +2938,@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help +7635,@USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up? +10004,"@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service." +10616,@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!! +1979,@united I'm strongly considering taking my business elsewhere. #UnitedAirlines +3803,@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me. +4534,@SouthwestAir link doesn't work +9821,@AmericanAir thank you +6913,"@USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL" +6133,@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice +6351,@JetBlue haha thanks Jetblue๐Ÿ‘Œโ˜บ๏ธ +8675,@USAirways cardholder is flying. We both have us airways and advantage cards which is more frustrating. +4800,@SouthwestAir love..luv the addition of the passbook option. +2280,@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane. +8960,@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose +5556,@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc? +4469,@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou +5133,@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now! +6912,@USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund +998,"@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback" +4130,@SouthwestAir could you add me to that list? Been on hold for an hour 15 +5266,@JetBlue incredible PR team. ๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘ +8117,@usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!! +11318,"@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get ""fare no longer avail"" msg" +1784,"@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!" +3182,@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival +10013,@AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE +494,"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines" +5979,@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people +8976,"@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue." +5576,@JetBlue why is flight 1106 delayed out to NY? Same problem? +2860,@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace +8309,"@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm." +4041,@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled? +8870,@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting +2897,"@united Thanks, I will!" +366,@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient +849,"@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981" +8936,"@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, & then told "" I don't feel like dealing with it"" ๐Ÿ˜’" +5932,"@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled." +7772,@USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU. +5763,"@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on" +2653,@united perfect! Thank you! +3503,"@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, ""Unable to price"". Please help!" +1541,"@united Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but..." +5580,@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats. +10245,@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that. +322,@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer? +2031,@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA +7033,@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c +6357,@JetBlue Found someone to ask. No answers. Landed almost 40 minutes ago. +813,@united we've been here since 3am and you've Cancelled Flightled our flight twice +2528,"@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course" +10831,@AmericanAir is AA951 to Sรฃo Paulo taking off today? Your colleagues won't tell us any thing +10996,@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items +10620,"@AmericanAir i tried all day. Have been disconnected due to ""heavy call volume.""" +5274,@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today. +1079,@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it! +2226,"@united worst AIRLINE +BEWARE THEY DO NOT MAINTAIN THERE PLAIN +BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/" +10549,@AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned +7701,"@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?" +2705,@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown +8651,@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less! +8104,@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee +1164,"@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484" +3261,@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup +8355,@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional! +1450,"@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium." +4229,@SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement +3862,@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1 +8171,@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter. +9338,@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out +3917,@SouthwestAir our flight is delayed till tomorrow curse the weather +5487,@JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8 +6571,"@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat" +9422,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed +1723,@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding. +8515,@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways +6032,@JetBlue thanks! +4056,@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?! +10983,"@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho." +2999,"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found." +10420,"@AmericanAir I had to pay extra $$ cos that flight was ""no longer available"" just because it wouldn't accept my US Card for a 1 way into NYC" +1231,@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston +1514,"@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada" +2313,@united actually we aren't. Still parked here. +1451,@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight! +10585,@AmericanAir how do I see your report team? +7678,@USAirways No one answers your reservation phone line. I need to book travel with a companion certificate. How do I get through?!!! +9852,@AmericanAir thx for the apology. A commitment to fix your broken system would be better. Actually fixing it would be better still. +4321,@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6 +7515,@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info? +838,@united that's cool - now what? +11439,@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn +6206,"@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response." +3899,"@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?" +9818,@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat. +3567,@SouthwestAir I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky +10701,"@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz" +5452,@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots! +3087,"@united surprise me. Otherwise, the flight is over and I don't have a good feeling about your airline." +7238,@USAirways Can you help me with a refund. the phone guy couldn't help. The website won't let me submit a reply. +9987,@AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help +10068,"@AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air..." +4692,@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor +1714,"@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight" +4270,"@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones." +339,@united you think you boarded flight AU1066 too early? I think so. +9349,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care +7966,@USAirways you can send my luggage to my house๐Ÿ‘‹ +6877,@USAirways you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card +9406,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now +6592,@JetBlue where exactly can I leave a note +588,@united UA276 sitting at EWR nearly an hour after sked. Pilot says computers down but no clue when we will leave. Can you help? +3365,@united quick response offering assistance but lack of follow through - not really the service I was expecting +2670,@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours. +5515,"@JetBlue pilot: ""Don't worry folks there's a backup for the backup for every part of this plane."" Thanks guy" +3589,"@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might ""know"" but don't show it." +34,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood +28,"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!" +2395,@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed +7257,@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)๐Ÿ™๐Ÿ™๐Ÿ™ +6728,@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet ๐Ÿ˜Š +5506,@JetBlue ๐Ÿ‘. I think I'll come take a nap at the terminal. ;) +6159,@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW +2170,@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing! +10942,@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed +9212,@USAirways thanks +889,@united Understood and thanks! I should have tried reaching out sooner. +3878,@SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it. +3322,"@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your ""fine print,"" haha" +10853,@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL +3514,"@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal" +6071,@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday +9638,@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are +7211,"@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable." +3733,@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0 +8588,@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane. +10932,@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43 +8805,@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease +4528,@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min ๐Ÿ˜ฅ #fail +1654,"@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage" +6927,@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back +6759,@USAirways - 800# referred me back to baggage services but I left the airport. I was on seat 17A +223,@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel +9963,@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations +5950,"@JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a" +4239,@SouthwestAir Can't DM you because you don't follow me. +1590,@united one lady helping the 12 of us with luggage +8013,@USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers +3256,@united IT-problems with the link? #3thparty +6210,@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS. +6408,@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue +2181,"Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks" +9402,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick. +8639,@USAirways 1917. Thanks for the 5 hour layover in LA too๐Ÿ‘ Icing on the cake. At least your staff was courteous and helpful.. Not #unreal +6601,@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight? +6648,"@JetBlue +Apparently not." +8739,@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight? +8626,@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication! +4817,@SouthwestAir I don't have a conference number. I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour +6436,@JetBlue can't change it. True blue points and I can't get to a phone +6067,@JetBlue I'll see you on board again soon! +1209,@united I was. But I have given up. +11328,@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help +421,@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service +10103,"@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck" +1706,@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags +1158,@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous +2306,@united splitting up my flights quadruples the price +273,@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement. Cust Svc no help!!! +171,"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable." +3956,@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine. +5606,@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air. +4865,@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL +11327,@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes. +3188,@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years +1725,@united My contact stuff is in the bag and I'm legally blind. This is so messed up. +10202,@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be +7599,@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated +1564,@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491 +1782,@united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks +843,"@united Either is fine. However, plundering my hard-earned dollars is not fine." +10798,"@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted, 4 hrs so far waiting for call back. What should we do? Need to get to nyc" +7288,"@USAirways @landonschott he's fine, he really likes picking his own seat...." +904,@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down. +7926,@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS +11167,@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice. +6875,@USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here. +1547,@united I have never been mislead by a company as many times as I have this week by United Airlines! +2080,"@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?" +10587,"@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have ""grounded"" me today #painandsuffering" +6030,@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight? +3985,@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt +10399,@AmericanAir yes but not with much help from you guys +7044,@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed +8231,@USAirways 13 years of Naval Service and I run the travel department for all my commands... +10356,@AmericanAir your staff at JFK airport are discussing the way we we're left stranded +9473,@AmericanAir Thanks so much! +7908,@USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect? +3820,@SouthwestAir it's ok I was supposed to be in California 5hrs ago +5209,@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone +2646,@united thanks! Everything a-ok now. +9226,@USAirways your chairmans phone is down. what other number can i use? +8859,"@USAirways do families no longer get early boarding with young kids? American, your new parent, gives it to us..." +6858,@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am. +256,@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER +8912,@USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease +4350,@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING +8132,"@USAirways check in at St. Louis is so rude, even the TSA is nicer than them." +9979,@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come? +2155,"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise" +8441,@USAirways today's flight to Philadelphia. It's a little disappointing for the unnecessary delays and it's not even snowing in FL. +10269,@AmericanAir my flight 1337 is Cancelled Flightled. Can you let me know what my new flight info is? +3715,@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition +4057,"@SouthwestAir Disappointed in the FAA ""regulation"" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited" +8455,@USAirways we will...sunday! Just a few days away +9583,"@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?" +7977,@USAirways how about an update with real information?still waiting on Tarmac in Philadelphia. +5648,"@JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! ๐Ÿ˜•" +5992,@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service. +3102,@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United? +558,"@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund" +8288,@USAirways flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern. +8528,@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status. +1436,@united My bag is lost and I can't get ahold of anyone that can help +507,"@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United." +5275,@JetBlue we were supposed to be Vieques by 3pm +4472,@SouthwestAir sure thing +1869,@united is probably the least satisfactory airline I've ever been on. Never fails to disappoint. +5663,@JetBlue You failed. That's the answer. Please don't justify otherwise. +10286,@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is. +755,"@united I'm rebooked now, but the line was 300 people deep." +10043,@AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page. +4050,@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help! +9308,@AmericanAir don't worry you won't steal my money again +3836,@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight. Not that it was Cancelled Flighted but no contingencies. +4386,@SouthwestAir after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up +6760,@USAirways thank you very much. +2118,@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together! +9275,"โ€œ@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?โ€ SMA" +729,"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!" +501,@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer +5972,@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket +643,@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared +8263,@USAirways here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain +1539,@united @delta lost my luggage from ATL to hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785 +8206,@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles๐Ÿ˜ก. #wasteoftime #theworst +1211,@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp... +10531,@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job +672,"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change" +4915,@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave +11158,@AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM. +3377,@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats +4476,"@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!" +5615,"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question. JetBlue rocks!" +10154,@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows. +1464,@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1 +4745,@SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG +10308,@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter +1192,@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed! +3793,@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx +1872,@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now. +3590,@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure? +3158,"@united unless it's on you guys, im good." +10847,@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet. +505,"@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!" +243,@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!! +5678,@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight. +506,@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money.. +9457,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary. +9233,"@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable." +9671,@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges? +10678,@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend +6273,"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me ๐Ÿ˜Š๐Ÿ˜Š๐Ÿ˜Šโœˆ๏ธโœˆ๏ธโœˆ๏ธ" +6714,@USAirways you're killing me from the inside +1773,"@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm." +6114,@JetBlue perfect! Probably need some coffee to stay awake during the night ;) +7602,@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help! +6594,@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back +9447,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on? +797,@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit +3618,@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ +2381,"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better." +2829,@united ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment +11380,"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!" +10766,"@AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company." +10099,"@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful." +4633,@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show! +312,@VirginAmerica Man of steel flies to more cities though...and with more frequency too. +746,@united ok. I just submitted. Thanks for the opportunity to give feedback. +3569,"@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!" +790,"@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?" +2476,"@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim #inefficient" +6431,@JetBlue just DMed. thanks so much for addressing this so quickly. +10775,@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me. +2570,@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome +5753,@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job +9711,"@AmericanAir nothing, you have done enough." +8169,"@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes..." +8252,@USAirways connection made. Thanks again this week. #daddyshome +4355,@SouthwestAir @dultch97 that's horse radish ๐Ÿ˜ค๐Ÿด +2163,"@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?" +8484,@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge. +11528,"@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer." +380,@united No. Denver said they don't handle baggage that made it to Colo. Springs. They gave me an 800 number to call. No help there either. +11414,@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight. +1292,@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ?? +1912,@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days +9329,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary. +599,"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?" +3892,@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service! +4141,@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife +5540,"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!" +1652,@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool. +9921,"@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed." +1893,@united that's a crazy long form! You need something other than a video? +1944,@united is to airlines as @comcast @XFINITY is to cable/internet +3395,"@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time" +7930,@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV +4362,@SouthwestAir @JulGood1 she was traveling with me the one that got miscommunicated with +11276,@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ? +375,@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec +1966,@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up +3957,@SouthwestAir I will say that your customer service has consistently been the very best!!! +10138,@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all. +4423,@SouthwestAir Please Help. We really want to fly with you. #guessweflyingdelta +5351,@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag +5696,@JetBlue So what about the plane stuck in Newburgh won't start. It that weather reLate Flightd as well. These passengers on plane for 10 hrs. +1243,"@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!" +7168,@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr +10117,@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby. +6050,@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun! +8878,@USAirways last 2 times I checked a bags they were severally damaged. No one answers the baggage call line for status? #chairmanlove +7118,"@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost & no ownership from @USAirways" +1471,@united not for me. I am on another Ua flight 2 gates down that was held 15 mins for cnx pax. +3346,@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air +4522,@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long. +2657,@united @bwood we'd prefer everyone hear our complaints amount your airline +2853,@united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru +4506,@SouthwestAir unable to book travel right now on the website or through the app. Help! +10946,@AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though +10444,"@AmericanAir it's more than technical problems. #frustrated #answerthephone +Res. on hold and can't get thru to use a credit to pay for it" +11282,"@AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!" +4045,"@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!" +4062,@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on +5326,"@JetBlue Btw, thanks for responding quickly!!" +6973,@USAirways I will never fly us airways again. +8720,@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help! +6449,"@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)" +4306,"@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool." +5139,@SouthwestAir can i have my bags back ding!! +6550,@JetBlue thank you for help and quick response +9842,@AmericanAir what is going on with the flight 2417? It has been delay a lot . +11298,@AmericanAir yes called your UK number on skypeโ€ฆwell worth the $.50. i recommend others do the same. +3990,"@SouthwestAir ""...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough.""" +1049,@united I wanna be grand staff +3823,"@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country." +7172,@USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively? +9260,@AmericanAir thanks +2035,@united stellar customer service. You have earned my business by your attention to detail. +4039,@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT! +7038,@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight +6975,@USAirways so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail +10950,"@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!" +1972,"fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA" +10523,@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying. +2099,@united awesome thank you very much for the help +1499,@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr +5205,@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home. +3512,"@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch" +652,@united i have a weekend of dealing with your company that would say otherwise. +170,@VirginAmerica sounds like fun ! +4085,@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome. +242,"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!" +5798,"@JetBlue FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting @AmericanAir to speak to a human at customer service" +7660,@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again? +4371,"@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!" +1644,@united Just sent a DM. Thank you for the acknowledgment. +5594,@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs. +2756,@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet. +9271,"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah." +9081,@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay +7318,"@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one" +5231,"@JetBlue awesome, thanks! on hold now." +2076,@united waiting 12 mins and counting to get through to Global Services....something going on? +4103,@SouthwestAir yes. Hung up and called a different number. +11039,@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF? +3996,@SouthwestAir we are having a real issue trying to get thru to you. On hold for 2 hours & got disconnected! Please help! +4801,@SouthwestAir thanks for the follow up. So glad to get my bag back. +6554,@Jetblue first airline to use #applepay in flight #airlines +6580,"@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :(" +6856,@USAirways yes but again valuable time has been lost +7859,@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup +9589,@AmericanAir ...2/2 doesn't help me. +10829,"@AmericanAir Nope, I have not been rebooked." +6365,@JetBlue #ClosePWCS please just tweet this๐Ÿ™๐Ÿ™โค๏ธ I fly jetblue every time btw๐Ÿ˜ +8965,Thanks. โ€œ@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.โ€ +5849,@JetBlue @L_Burley11 -- the best!!! +6018,"@JetBlue you are officially my favorite, thank you for the wonderful service at JFK" +10029,@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that +4661,"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!" +4078,.@SouthwestAir I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa ๐Ÿ˜ž +11034,@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund? +640,@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother +1270,@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure +2778,"@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless" +7072,"@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles." +4932,"@southwestair, Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID" +1985,@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything. Long lines!! #ua1523 +3861,@SouthwestAir I want one! +3480,@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having +1534,Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH +325,@VirginAmerica you guys are perfect as always! <3 #WeRVirgin +5764,@JetBlue got it. thanks the quick reply. +2338,@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. ๐Ÿ˜’ +3980,@SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help +8687,@USAirways - done :) +6330,@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit +4054,@SouthwestAir How many trees have to die before you stop trying to sell us a credit card? #OptOut http://t.co/CXrZhcdTVz +2237,"@united add wifi, entertainment and the old seats and iโ€™ll come back." +5229,@JetBlue thanks great recap. I wouldn't have been able to sleep! I was nervous the bad guy was getting away. ๐Ÿ˜‰ +10152,@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday. +4571,"@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice" +11164,@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz. +5474,"@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better" +8729,@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here +864,"@united Cancelled Flights flt from EWR. ""No crew"".Tells wife & 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead." +7631,@USAirways @corybronze INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL +4942,@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is! +7402,@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next? +8798,@USAirways how does that help me when I get no response from there??? #usairwayssucks +371,@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable +8295,@USAirways why I can't book a flight to PRN through your website? +7460,@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS. +8025,@USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels +8387,@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster +10067,"@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it?" +7912,"@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed." +10725,@AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers +9036,@USAirways I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true? +7438,"@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!" +5830,@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight. +2364,@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied +3213,@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice +5456,@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter +911,@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me +10445,"@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv" +10076,@AmericanAir already shared with them. Nothing done! +3789,@SouthwestAir loved it! +9419,"@AmericanAir + Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag." +9732,"@AmericanAir after losing my bags for 4 days&charging me $475 to""arrange pick up""in argentina,claiming tollfree: won't reimburse me. Help!" +5581,@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus +6178,@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks! +8457,@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad +7971,@USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat +5060,"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring" +1423,@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail! +11316,@AmericanAir Always enjoy my time. Now on the plane to DFW! +479,@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly. +662,@united ...and when that doesn't work... +6013,@JetBlue just called that number and left message. Are you at to pass along message to team too? +10374,"@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me ""it's been a challenging""" +9393,"@AmericanAir Great, thanks. Followed." +2988,@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back! +1119,@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here. +2776,"@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight...." +4535,"@SouthwestAir it'd be nice if I could get an answer, even a simple ""no"" would do; I just want to know. :)" +10261,"@AmericanAir Define ""sincerely"". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media." +8257,@USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out. +6717,@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail +9558,"@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber." +8539,@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues +6867,"@USAirways Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death." +5573,@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks +5269,@JetBlue I just DM'd you! +4427,@SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir? +9015,@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance. #NeverAgain +5247,"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place" +6422,@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR +3981,@SouthwestAir do you ever reinstate Cancelled Flighted flights? +8748,@USAirways you run a piece of shit airline!! Thanks for ruining AA +2893,"@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!" +2669,"@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK" +3977,@SouthwestAir FINALLY! A Passbook option for the SWA App. Thank you!!!!! +7077,"@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard." +279,@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper. +9124,@USAirways any updates on flight 5202 from ORF to PHL no one at gate... ;( +9089,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE ๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ˜ข๐Ÿ˜ข๐Ÿ˜ข๐Ÿ™๐Ÿ™๐Ÿ™ +10084,@AmericanAir WHERE IS MY BAG?!?!?! +8772,"@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate" +5197,@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold. +7766,@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!! +1694,@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies +10293,@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service. +5018,@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it ๐Ÿ˜ ๐Ÿ˜  +3479,@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree +5554,@JetBlue your gif game is strong. +4416,"@SouthwestAir 4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney" +10754,@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in +4155,@SouthwestAir the wait for the bags is longer than the actual flight. +4883,"@SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero." +5807,@JetBlue Thanks! See you soon! +3809,@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time. +10998,@AmericanAir the worst air experience I have ever had and I am not in the first plane yet. +9956,"@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA." +9219,@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh +4296,@SouthwestAir were you handing out tickets while I was sleep ? +6444,"@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome." +4683,@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad. +9726,@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude ๐Ÿ˜ก๐Ÿ˜ก +10412,@AmericanAir - answer the phones. Trying to change a reservation and haven't been able to get a human to pick up in two days. +5593,@JetBlue anything serious I should worry about? +2209,"@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE" +9117,@USAirways that's why u guys are my #1 choice. +11243,@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst +5402,โ€œ@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFWโ€ smh yall expect me to trust a childish airline with my life? #Nah +7391,@USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation +4563,"@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND" +184,@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member๐Ÿ˜’ +6455,"@JetBlue I may not make my connection and need to find out my options, yet no one is here." +6512,"@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home." +4516,@SouthwestAir #delayed again! You're killing me Late Flightly! +2350,@united obviously no one knows a darn thing around here. What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx +553,@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why +1397,@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time. +1384,@united has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed +6375,@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :) +6804,@USAirways Your policy needs a serious revision for babies. Fortunately I have choices and choose @Southwest from here on out. +5856,@JetBlue thanks so much. Can't wait to fly with you guys :) +4903,@SouthwestAir I just sent a screen shot of the incident report. +297,@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag. +443,@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff? +7740,@USAirways I can't wait for the @nytimes and @WSJ to find out how poorly @USAirways handled this situation. #shameful http://t.co/HHOxQPsUbA +5215,"@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!" +10307,@AmericanAir boarded flight 2334 at 8:30am. Now 11:40. Still sitting on runway. Lots o fun +6723,@USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer +2077,@united no still trying to get home. +4751,@SouthwestAir I am going to stop flying with you. Delays everytime. This time due to paperwork? +9237,@USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad +2229,"@united I know. Iโ€™m sure you hear it all the time โ€” donโ€™t like the new seats. Iโ€™m a small guy, 5โ€™ 6โ€ and I feel the new planes are tight" +2842,@united did I win :) +2537,@united 4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service! +194,@VirginAmerica fav airline +9585,"@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago." +6673,@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat +817,@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight +3367,"@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta" +7995,โ€œ@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.โ€ Stop sending generic responses +2578,@united Leaving soon. Thanks! +1131,"@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business." +11204,@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP +5505,@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed +6054,@JetBlue u the real MVP http://t.co/jWL26G6lRw +9744,@AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service! +9791,@AmericanAir I look forward to hearing back and hope that my next trip will not be like this +320,@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again! +1371,@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO. +4042,@SouthwestAir you have no baggage tracking system? +6188,@JetBlue @lopezlaymari what a patronizing response to a legitimate issue +6918,"@USAirways yes, but we were answered and put back on hold while they were to check on our request.. 50 mins Late Flightr nothing!" +907,@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins? +10252,@AmericanAir how can I when system always hangs up on me? +3950,"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious. Thank you. +#onechildfourbags" +5529,@JetBlue Ok. Thanks for your help. +6334,@JetBlue is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 ๐Ÿ˜ข +10640,@AmericanAir thanks. They did not charge anything in the end so all is good. +8565,"@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more" +8413,@USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate +11152,@AmericanAir You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck +8156,@USAirways you call this a window seat? #airbus321seat14Fproblems http://t.co/ZKOE6clGiU +9704,@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system. +926,@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united +244,@VirginAmerica ok! first time flying with you tonight :) +15,@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you. +143,@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink. +5983,@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;) +2363,@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other +129,@VirginAmerica Just DM'd. Same issue persisting. +1161,@united can we get an explanation on why UA978 from Sรฃo Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations. +7879,@USAirways HELLO?! It's been FOUR HOURS since plane landed! Flt 630 phx to JFK. 3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet +11303,@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf +6958,@USAirways I agree but per the captain this issue happened before boarding & we all sat in the plane for almost 2 hrs +6270,@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met. +6932,@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys. +6772,@USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it +5458,@JetBlue any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun +6377,@JetBlue They told us 10 minutes almost 40 minutes ago. +5308,@jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER! +1876,@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out. +2488,"@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful" +6385,@JetBlue wow you guys answer people wow you care I love jet blue +4479,@SouthwestAir Longer flights with 300 series no wifi? Will be great when you retire them. +1182,"@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!" +2525,@united understanding the situation we waited and it was opened until 10:30pm +7514,@USAirways so apparently all of your computers crashed at BWI? Any update on when flights will be moving? +1170,"@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?" +10041,@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m +2182,@united Thank You +11020,@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help? +6119,@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided +8482,"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket." +6899,"@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account." +3371,@united who can tell me where they are? +9371,@AmericanAir thanks for getting back to me. But I will find other airlines in the future. +1859,"@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!" +6719,@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded. +6627,@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ +7132,@USAirways is there a # or a time bracket I can call to fix this problem?I've been attempting to fix this contact information issue for days +1878,@united great job losing one of my six bags on a direct flight. Don't know how you manage to do it. +6536,@JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things. +3588,"@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night." +7558,@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting.. +3121,@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!! +387,@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX. +1311,@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks +1032,@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience? +9253,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund. +7286,"@USAirways you guys are the worst airline I've ever dealt with. No notifications, no keeping customers updated. Terrible service" +7103,@USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX. +6906,"@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone. Had to get supv." +4936,@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW +931,"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues" +6653,@JetBlue great smooth flight too! ๐Ÿ‘๐Ÿ‘ +4019,@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!! +691,@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet +7130,@USAirways Who intentionally buys a flight with a 10 hour layover? And what kind of airline would charge $200 to fix it? Wow... #usairways +5987,@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work. #flt348 +1909,"@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI" +829,"@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft." +3498,@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on... +2081,.@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching! +10292,@AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help +10904,@AmericanAir finally made it to chicago - 13 hours Late Flight. Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye. +44,@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt +3939,@SouthwestAir Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error. +7075,@USAirways I spent an hour on the phone with them and got no where at all +6180,@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9 +4319,"@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to ""ice in Indy"". Sitting here in Indy, it is bone dry. Tomorrow 4-6"" of snow." +2965,@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad... +3969,@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing +1187,@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins. +10345,@AmericanAir this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL +11182,"@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing." +10771,@AmericanAir your customer service is a disgrace. +284,@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns! +11489,"@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great" +4159,@SouthwestAir why are the ticketing lines in Las Vegas so unorganized?? Mass craziness. Half of the ticketing stations unmanned. +3092,@united Filled out at the airport as part of a long day made longer. +10050,@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating +4556,@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done! +10207,@AmericanAir don't they already know ? Isn't everyone sharing how nasty the food is? It's not even close to decent. +6157,@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice +4323,"@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert." +8277,@usairways and @american please get my plane together before I go to Jetblue +9188,@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc +3364,@united no they were to busy taking to each other and I needed to get to an audition. +1404,"@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me. Great 1K service ๐Ÿ‘Ž" +3195,@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport. Much thanks! +11153,@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago? +6902,"@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/" +969,@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning +9391,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous." +3734,@SouthwestAir thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow. +925,"@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants." +10967,@AmericanAir gotta be worse than @delta w/ on time departures. I rushed back to terminal C for 8:25 flight but they haven't strtd boarding. +8390,@USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection +4725,@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail. +7563,@USAirways I have nothing but issues when I fly w/u what's up w/that?! #travel #vacation #awful +2851,@united it's not there we tried. It's already here in cancun just no one has delivered it +9529,@AmericanAir why is raleigh not on the updated southern states advisory??? +11110,@AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options? +5956,@jetblue had me on hold foreverrrrrr +519,@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing... +10244,@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous +9688,@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues +4471,"@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was" +6923,@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :) +4348,@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service +10371,"@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru" +9290,@AmericanAir I need a flight out tonight. Isn't there anything else? +3626,@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin +1789,@united never again. +9568,@AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather. +2059,"@united ok, have sent u info via DM. I appreciate your help and consideration. ๐Ÿ˜Š" +8736,@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone +6349,@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj +4013,@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights? +6006,Made it to #Costa #Rica and back @JetBlue Missing it already! #Pura #Vida! +1902,@united hello I am flying first class and am behind 20 people on zone 1!!!!! Pls pass on to app dept - you should board 1st class first +4686,@SouthwestAir oh my god thank you so much!!! I just sent you a DM +7492,@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?! +4922,"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags. Best airline ever." +11216,@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue? +7023,@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey. DCA. Would like to reiterate that I was +8715,@USAirways on Sunday! Can't wait! See you then +75,@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure. +2345,@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service +7367,"@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual." +430,@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect. +4586,@SouthwestAir don't ever tweet me again +5483,@JetBlue flight was two days ago. Flight 1918 from POS. +6639,@JetBlue thanks! +6920,"@USAirways no worries, your flight attendant took care of it." +6319,"@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597" +9535,@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW? +8869,@USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue / next flight in 10 hrs +1553,@united thank you! +5874,@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend +240,"@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome" +783,"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence." +9612,@AmericanAir You sent me a cheque today which canโ€™t be paid into a UK bank account. VERY annoying! +3066,@united the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell +977,"@United ""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages.""" +4905,"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!" +5695,"@JetBlue I know, but I wanted to pass it along. Not good for the ""T5 experience"" esp for someone who flies 2-3 times a month." +2941,@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required +7764,@USAirways Our flight was Cancelled Flightled & chaos abounds. I am in good humour. Please give me free everything to appease me. +7228,@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight +8229,@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there? +7281,@USAirways there's over 50 people in line and only one agent! +1620,@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best +5642,@JetBlue does not fit in 140 +11531,"@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC." +2146,@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5 +1801,@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment. Super nice agent at gate C4 ORD +2095,@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix +10489,@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn +10930,@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people. +1357,"@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules." +9384,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX +8106,@USAirways if one with @AmericanAir why can't you use American miles???? +9657,@AmericanAir is rising like the sun at DCA this morning. @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe +6428,@JetBlue PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note. +10710,@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay +8064,@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient? +11455,@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks. +10137,@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5 +10001,@AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole +1609,"@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks" +3096,. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags +9944,@AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit +2415,@united my flight Cancelled Flightled new flight 5012 hopefully will not. +2017,"@united: ""Left gate 5 minutes early."" +My thoughts: ""That doesn't count if you sit on the Tarmac for a half hour."" #comeonpeople" +8065,@USAirways #Unbelievable that for 2 consecutive days I can't get through to a person. On hold over 2 hours and still going +4125,@SouthwestAir not letting me DM. # is FSZ4YO +5846,@JetBlue still waiting for bags from flight 26. It landed an hour ago. +5375,"Stop the madness ""@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5Kโ€" +11311,@AmericanAir are you kidding me? No one answering calls on reserv line due to high call volume and not even an option to wait. Brutal +11066,@AmericanAir DONE!! thank you so much!! +3246,"@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain" +124,@VirginAmerica for all my flight stuff wrong and did nothing about it. Had #worst #flight ever +1106,"@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN" +10789,@AmericanAir ๐Ÿ™ in my hotel now. Thank you! +7143,@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!! +840,"@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv" +5649,"@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!" +10573,"@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW" +3341,"@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat? Please." +598,@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated! +2123,@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja +5512,@JetBlue I do! The best airline wifi ever. Thank you! +10937,@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven +9096,@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault #waive$200fee #ripoff #poorcustomerservice +8279,"@USAirways found the tix#, security code not working. Tried a dozen times." +8788,@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care +11157,@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :( +5999,@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee! +2197,@united I didn't get a message from you. I'll resend numbers. +4051,@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious +8112,@USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours +3362,@united you are really trying me today. +2501,Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP +725,@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine! +6625,@JetBlue whose performing at T5 +978,@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool +808,@united thank you. Literally called for preboarding as I ran up. +10941,"@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!" +1475,@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow +8681,@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help +7388,@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks +7433,"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT." +4906,@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why? +7955,"@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights" +10432,@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise! +4930,@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer +4542,"@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter" +3962,@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep +2671,"@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!!" +8207,@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you. +1235,@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR +1225,@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit +1764,"@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would" +8275,@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight? +10125,@AmericanAir been on the phone for 47 minutes...said it would be 10... Any advice? +6461,"@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing." +6845,@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU. +10108,".@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now" +3217,@united Give Cyndi & Troy each a gold star. +5737,@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ +287,@VirginAmerica OMG FINALLY +6745,"@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy" +2966,"@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?" +3164,@united still haven't received a response. Please direct message me for my contact information. +8042,"@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX." +10268,"@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on" +1657,@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7 +1975,"@united oh, the Wi-Fi router is on top of the fuselage! ;)" +2397,"@united Got rebooked on AA. One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?" +452,@united private jet would have been cool! Do does not work. I'll try again +2710,@united we followed the baggage rules on your website and was still charges $150. But only going one way +9222,@USAirways please give Tara G a pat on the back and praise. She was very very helpful. She is at PHL member lounge +3681,@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites! +422,@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice +9548,@AmericanAir thanks for the update +5316,@JetBlue that's not a answer! +657,@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3 +3301,"@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?" +7844,@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help? +2845,"@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!" +10363,@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous +9057,"@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes." +5244,@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me. +1001,"@united why do I check in online if I still have to wait in line for an hour to ""check in"" at counter? #fuckinlame @naia_miaa" +4198,@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying ๐Ÿ˜”๐Ÿ˜”๐Ÿ˜” http://t.co/t6fYyBHjhL +2418,"@united Hi, flight 1051. If I try and book a new one way, flight departure shows up as 3:55pm which seems accurate." +875,@united we had four scheduled flights on this reservation and literally did not take one! Unreal +7113,"@USAirways usually ""sorry"" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk." +3847,"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?" +961,@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE +1580,@united What does delayed due to Customer Service mean for UA761? +10326,@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change +2206,@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!! +4266,"@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty" +7889,@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM +11446,"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on ""travel size"" toiletries" +4231,"@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?" +757,@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder. +4866,@SouthwestAir No I have not. +5406,.@JetBlue this is enough for me to stop flying JetBlue. +5313,"@JetBlue I like "" Follow @JetBlue """ +2284,@united MIA-EWR #384 ๐Ÿ˜„๐Ÿ˜„๐Ÿ˜„ excellent crew. EWR-IAD #3589 ๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก No crew to load bags - waiting w/ door open freezing. 20 mins past departure. +8546,@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything. +6387,"@JetBlue I put it my ""to"" and ""from"" airports, click update and it tells me to put in my ""to"" and ""from"" airports." +5507,@JetBlue Safety might be your priority but organization clearly is not. +5309,@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!! +8668,"@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse? #nothappy" +4827,@SouthwestAir thank you kindly. +10408,@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again +8585,@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will. +807,@united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable! +7949,@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage. +6141,@JetBlue the slowest boarding process I've ever experienced and rude customer service agents. +6922,@USAirways - 53 minutes on hold for a reservation? +9190,@USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay +1956,@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml +2445,@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm +7885,@USAirways @_RobPrice how can he try again it will be 5-6 hours before he gets help. Contingency plans non existent. +9440,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams +8204,@USAirways fuck you. +9960,"@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund. Never again" +2402,"@united thanks, i made it." +8326,@USAirways It wasn't weather this morning. AWE1701 diverted back to BOS due to mechanical issues. So far lost one of 3 days :( +1073,"@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded" +3398,@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate. +4240,@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me? +5436,"@JetBlue For one way, not letting me select TO city....strange...and now some fairs look ""normal"" ????" +9211,@USAirways No kidding. Oy. +9824,@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone. +2091,"@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW" +4527,"@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?" +11534,@AmericanAir Thanks! He is. +1698,@united well this one missed the mark. She was in a snit from the minute I stepped up to the counter +9502,@AmericanAir great customer service thanks +10770,"@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations." +9010,"@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP" +6347,@JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf +8664,@USAirways i hate you +1003,@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever +10504,"@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!" +9618,@AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them +7142,@USAirways Your system is affected by the weather? +4651,@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks. +7149,"@USAirways I listed my baggage claim number. Have them call me, my number is on the ticket. I had to use Lady Speed Stick this morning." +6156,"@JetBlue the one man in baggage office says ""I dunno"". HELP" +1485,@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi +10658,"@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call" +5368,@JetBlue true. Maybe. Wish I had expedited security haha +1411,@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate +6289,@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account +10894,@AmericanAir having trouble getting rebooked +10679,@AmericanAir Hands down the worst airline to travel with. Really really fucking bad. +7222,@USAirways Decided to be a good sport and give you guys another shot. Flight delayed. Again. +709,"@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around" +11063,@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded. +3603,@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future! +985,@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit? +3076,@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united +6169,"@JetBlue, was far less painful than what was coming from Avis. ๐Ÿ’™" +8871,@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G +7921,@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time +5077,"@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted." +4101,@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights +11463,"@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?" +2722,@united your Airbus a320 seats are awful. They don't recline. +10814,โ€œ@AmericanAir: @nlrphoto Those are very beautiful photos!โ€ Thx! Would marketing dept be interested in buying? +1268,@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD +2462,@united your airline is the biggest joke of an operation in the world. +9004,@USAirways NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious +268,@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!! +3580,@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call Getting tired of typing little notes +4750,"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!" +7197,"@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!" +6637,"@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage." +9571,@AmericanAir great thank you +8506,"@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed." +2821,"@united : Unhappy with United's service? + +Read Ralph Nader's open letter to UAL's CEO. + +Leave a comment or RT. + +http://t.co/O0745APIau" +7308,@USAirways you reminded me today why I fly @SouthwestAir +589,@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this! +11183,@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs. +10377,@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars... +7067,"@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline" +656,@united So you are inadequate by accident? +9383,"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest" +9150,@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number? +2037,@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight +11161,@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying. Supvrs at iah extremely rude. #poorservice #travel +8362,"@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!" +3758,@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying +6151,@JetBlue why did you just Cancelled Flight flight 670 last minute?!? +7054,@USAirways @CLTDouglas slowest baggage claim ever +2028,@united never fails to have delayed flights ๐Ÿ˜ก +9355,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you. +677,@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio. +7731,@USAirways u guys suck +1232,@united why do you hate your passengers? +5454,@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt. +7127,@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail +9021,@USAirways I'm amazed at the lack of communication with the passengers. +6762,"@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight." +4856,@SouthwestAir you're the best +10467,@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours +2432,@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus. +11515,@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous +8191,"@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief." +8085,@USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV +8262,@USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again +6792,@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection. +896,@united Haโ€ฆ you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once. +1611,@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff? +1587,@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage. +9895,@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting +7852,@USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!! +1719,"@united it's 9:56, and the desk attendant stated we would ""sit awhile"" until given the all clear. Lack of communication seems to the norm." +6672,@JetBlue 117 days maybe. +3806,"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight" +8067,@USAirways Can't wait for the trip. Thanks for getting me there! +11411,"@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?" +4701,@SouthwestAir @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ? +3961,@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund. +9538,"@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh" +5557,@JetBlue Why close prechk at 8PM on a Sunday at JFK? #annoying +5564,@JetBlue that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not. +8975,@USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time +11228,@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines +6087,"@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue" +890,@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h? +6713,@USAirways just hung up on me again. Another waste of an hour of my time. How am I supposed to book a one way award flight? #badwebsite +10400,@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst +4006,"@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx" +8003,"@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25" +9174,.@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait? +8953,@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way? +5898,"@JetBlue making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel" +6173,@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired +8723,@USAirways is the real MVP for holding up the flight connecting Philly to Tampa. +5819,@JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more. +8634,@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min +7735,"@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up." +2799,@united Thank you!! ๐Ÿ˜Š +8260,@USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing. +584,"@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool" +3268,@united can you not see the thread? +3932,.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :( +4965,"@SouthwestAir According to TV passenger interviews, the landing was far from ""uneventful"" with heavy (panic) breaking to" +1260,โ€œ@united: @rikrik__ What made you come to this? Can we help you with anything? ^JPโ€ the service just hasn't been great. +9301,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways. I ASKED and was told, ""NO."" #thenewamerican" +6199,@JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you! +310,@VirginAmerica I donโ€™t use Passbook =/ I still love you though <3 :) Iโ€™ll just use my email in the future. +1716,"@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much" +6641,"@JetBlue Hold for 15 min, a couple of rings, then ""mailbox has not been set up yet."" Customer service forwarding to their cell phones? C'mon" +8060,"@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail" +2052,@united bad customer service to NYC a few weeks ago. Thinking of moving on +7894,"@USAirways Your customer service is non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain" +4668,@SouthwestAir I already follow you and can't DM because u need to follow me back +4298,"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?" +3783,"@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!" +1008,"@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet" +9641,"@AmericanAir really? That's it? Not even a ""we are looking into this to see what happened/what we could do better next time""" +2185,. @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful +3623,@SouthwestAir beyond ready +11295,@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont) +10313,@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again +11170,@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL. +8180,@USAirways Can you help me update KTN on the profile? Ticket book via AA & that info didn't get pass on. I've been on hold forever +8655,@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email +4834,@SouthwestAir it's the poor customer service that I have a problem with!!!!! +8900,@USAirways thanks :) +4756,@SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything +6821,@USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever. +90,@VirginAmerica always!!! Xoxo +8005,"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl" +470,@united Booked a flight home over 7 months ago and requested seats together for my fiancรฉe and I. We got 2 middle seats. UNACCEPTABLE. The +1326,@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux +9198,"@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral." +9292,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback" +2117,@united thank you. +2937,"@united hey awesome! Thanks for the reply, will be filling the form out! @AmericanAir" +888,@united sitting in a plane with no pilot. Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks +983,"@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!" +8740,@USAirways so far I've gotten six different answers +7146,@USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail +9937,@AmericanAir thanks ๐Ÿ˜ฉ. idk if it still Late Flight but I hope I get it tonight ๐Ÿ˜ญ +2925,@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail +7237,@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail +3214,@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive +5884,@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait +2341,"@united I can tell you. Your airline has lost mine and my families business. +This day and age message through Twitter travels fast." +8304,@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her +11407,".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams." +9889,@AmericanAir thanks to your attendant on flight for advising connect flight held. Ran with kids and flight departed. Poor service at Miami +10141,"@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion." +6584,"@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats" +627,@united thanks we'll be in touch! +7364,"@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightdโ€ฆincompetence." +4947,@SouthwestAir Got it covered. Thanks! +5080,@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated. +4244,@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning. +6889,@USAirways yay for glitchy tracking system! My bags made it to my destination and not Laguardia like the app said! +4765,@SouthwestAir doesn't even have gluten free peanuts. whyyy me?? +1601,@united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M +11082,@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please +1269,@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen. +128,@VirginAmerica thanks! +9243,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless +7895,@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly? +1711,"@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?" +4182,@SouthwestAir I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour +8400,@USAirways big thanks to Yvonne Anthony from the Chairman's desk. Top tier customer service today. #outstanding #service & #support. +4235,@SouthwestAir finally through thx +8061,@USAirways And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l +2398,@united It is all good -- your 1K team has been nothing short of amazing with everything. +7960,@USAirways Oh well. I'll get to Cancun eventually. +8510,@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS +7305,@USAirways does anyone from your airline know how to do their job? +8115,@USAirways on hold for 30 minutes & counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW +9725,@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer +1186,@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin? Pls start charging. http://t.co/2nY5TuXFqf +8059,@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks +11302,@AmericanAir @dfwairport Have been trying to get canx flight resched since noon. got 2 call backs but call disconnects as soon as I answer +8052,@USAirways big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked +1977,"@United come on, reopen 1285 at ORD and clear your growing DC backlog" +5314,@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane +11408,@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us. +4247,@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird +9159,@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please. +915,@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed? +1305,@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight +9813,"Nice try @AmericanAir I heard your crew whisper ""she's still at the hotel, she probably doesn't think she has to work until tomorrow""" +3049,"@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way" +10994,@AmericanAir I've never witnessed such covert tactics from an airline. +1273,@united customer service what's That??? +5698,"@JetBlue, your hold music sucks." +9378,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW +2796,"@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!" +1398,"@united + +There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations." +3358,Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG +183,"@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!" +9321,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings +10634,@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline. +8377,@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares? +8576,@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed. +3563,@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt every time the person in front shifts he raps my knees +8759,"@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga. Not good" +6513,@JetBlue waited for 15 min then got disconnect +4567,@SouthwestAir do we have a time estimate for our luggage? we'll be sure to fill out your survey!! +8863,@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy? +9369,@DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me +2656,"@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!" +10860,@AmericanAir wow @AmericanAir still screw n stuff up +4305,@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue. +1961,@united Yeah that didn't happen! +4992,"@SouthwestAir I keep getting disconnected after choosing the option ""unused travel funds"" on your automated customer service line! SOS" +4891,"@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation." +6138,@JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight. +5815,@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. ๐Ÿ˜’ +5869,@JetBlue thank you! +8351,"@USAirways Literally all that says is ""Case open"" What good is that to me?" +6395,"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)" +10945,@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad +6226,@jetblue is giving me false hope of ever getting home +10663,@AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload +11509,@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook? +8205,@USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever +1251,"@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know, #UnitedAirlines" +3176,"@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)" +5072,@SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off. +3359,"@united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation" +9847,@AmericanAir unable to access the website. Will try again. +7354,@USAirways - just passed the 3 hour mark #onholdwith you for THIS call. Gave up after 2.5 this morning. +11014,@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks. +8540,@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame.. +10383,@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks +3289,"@united Call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line." +10425,"@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable" +10088,@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all +3190,"@united this is in ur Hemispheres magazine. I'm open to what will u do to make the ""flight more pleasant."" http://t.co/VrQDpqEPFW" +7590,@USAirways new F/As from DFW to CLT this morning did a great job. Well Done! +8694,"@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight." +1051,@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate +4069,@SouthwestAir my rating for Southwest -9 on s scale of 1 to 10 +6827,@USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job & family this is crazy +8069,"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss." +9061,@USAirways thanks +272,@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce. +2042,"@united UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade..." +4763,"@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm." +6681,@JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue +6994,@USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews +7111,@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time. +1086,"@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!" +7791,@USAirways sad experience today on 4663. Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today. +9080,@USAirways flight 4524 delayed for 2 hours for a deadhead crew. Lets make 150 paying customers wait ...that is great service #USAirways +7349,"@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation." +2186,@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1) +10234,@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true +4322,@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport? +8732,@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!! +9203,@USAirways want to bump up my seet to first class for two Cancelled Flightlations in 24hrs?? what a joke +5831,@JetBlue flight attendant was hesitant to give me more baby sized cookies +11356,"@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!" +9864,"@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen." +6878,"@USAirways - I had 20,748 miles in my account and was informed I'd forfeit them bc of 33 months of inactivity - I" +8223,@USAirways me too! +4709,@SouthwestAir I sent you my conf number yesterday. +7603,@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight. +9416,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback" +7567,@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj +10007,@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH +3478,@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up +8827,@USAirways thanks! Can you help remind the agents it's ok? Ps. Heard rumors of a streaming wifi TV/movie service you might be installing +3924,@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home? 1708 PHX->DAL +1748,@united nope I gave up - maybe they'll deliver it +732,@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService +2553,@united it's freezing on the gate bridge#waitingforbags#united#EWR +7336,"@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards" +8517,"@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days." +10446,@AmericanAir on hold again....estimated 2 hr hold +2662,"@united keeps delaying my flight, horrible customer service" +7306,@USAirways Has To Be THE WORST Airline Of All Time๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก +7834,@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!! +3113,@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise +3303,@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united +6250,@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight. +1344,@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned +10165,"@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions." +1690,@United also ran out of water and refused service #costumerservice #legit #jk +8771,"@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic" +8431,@USAirways ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that???? +5048,@SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business +11360,"@AmericanAir - yep , they've been good. Now can you make that 1535 flight to mci wait just a tick....๐Ÿ˜ƒ" +3308,@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-( +1504,".@united Our newest delay, right now http://t.co/96fTLZWtvO" +10571,"@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left" +1806,@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious. +3871,@SouthwestAir sign me up! +7219,@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids +3791,@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.) +5217,"@JetBlue Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek" +9425,"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't." +10993,@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand +1067,"@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united" +7923,@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline +10960,@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice. +9983,@AmericanAir you're airline is ridiculous +2696,@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions? +6451,@JetBlue Oh no! I thought it did. :( +1848,@united call wait times are over 20 minutes and airport wait times are longer +4512,"@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!๐Ÿ˜œ" +10667,@AmericanAir me because it might not be so urgent for you but it really is for me. (5) +2431,"@united flight from vegas to houston Cancelled Flighted this morning ""due to operation"" what does this mean!???? Thank god I woke up early today!" +7886,@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags +4660,@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up? +6622,"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load." +3435,"@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO" +7508,"@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!" +10835,"@AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen" +142,@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback +5586,"FYI, @JetBlue: The last email response - ""we undrstnd this wasnt best 4 you"" -but hope 2 wlcm u back onbrd N the future... nice touch. lol" +10127,@AmericanAir thanks. Delivery status?? +9595,@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220 +7436,@USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it.. +6100,@JetBlue Iโ€™m going to miss a hugely important meeting because of your constant delays #itscostingmeincome +5290,@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap. +9264,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous." +3409,@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home +1117,"@united I tried the online tracking and they said something like ""attempting to locate luggage""" +6843,@usairways Thank you for allowing me to spend more money on vacation by buying things I already bought. +1756,@united is the worst +497,@united thank you. Been trying for two days to set this up. +6964,@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4 +870,"@united gate agent at EWR "" if you are disabled or in a wheel chair, it's time to board, please step"". STEP UP??? Lol" +3357,"@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years." +912,"@united There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver...""" +721,"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people" +2805,@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting. +11469,@AmericanAir Thank you.....you do the same!! +886,@united was that English? I'll DM though I don't think you'll make a plane appear. +11494,"@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary." +8493,@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect. +9599,"@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!" +8868,@USAirways thanks for reaching out to me. My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V. +1520,@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel +10044,@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated +2746,"@united I got an email saying ""changes to my MileagePlus account are confirmed"" but I didn't make any changes. Help?" +9405,"@AmericanAir yes yes yes,so glad to be headed home!" +7750,@USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral +314,@VirginAmerica Dad on Segway is the best part of this whole infographic! +1799,@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!! +327,@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings +7583,@USAirways 1 hour and counting on hold :( why? http://t.co/clOB5qwMXR +4204,@SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday +5850,@JetBlue thanks for bringing my son home to me. +6129,@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer +5447,"@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!" +3129,@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days +1996,"@united diverged to Burlington, Vermont. This sucks." +9767,"@AmericanAir no, you should do something about everything happened yesterday..." +3968,@SouthwestAir plane switch on 636 meant A= back of plane #disappointed +7704,"@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?" +11392,"@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes" +1973,@united you're good. Thank you! +336,@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united +2764,@united I'm not booked on a 1:30 return flight.. +9152,"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?" +275,@VirginAmerica all crap channels which is why I pay to watch UK tv +2985,"@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!" +7589,@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help? +7853,@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!! +6531,@JetBlue its always a pleasure โ˜บ๏ธ +3477,@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. ๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ค๐Ÿ˜ค๐Ÿ˜ค +9385,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing +3558,@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_ +7500,"@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money" +2809,"@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?" +10520,@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA! +4861,@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD +2334,@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever. +8386,@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday +5246,"โ€œ@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)โ€ you know me too well ๐Ÿ’˜" +3416,"@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem" +307,"@VirginAmerica another perfect flight. How come on your planes, the sun visors can stay down? Other carriers make you raise them?" +3908,"@SouthwestAir worst air line ever, you have no compassion of the handicapped" +8794,@USAirways thanks. +348,@united @highbuddyyy that totally sucks my cousin worked at PHL said @united +5918,@JetBlue Awesome! Thank you! ;) +826,@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi. +5296,@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps +10972,"@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks" +9302,@AmericanAir good care of their customers if anything happen to then take you @Delta for getting me back to NYC !! Screw you @AmericanAir +4482,"@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5." +8483,@USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving. Flight 1137 has been awful +3682,@SouthwestAir Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer! +7887,@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working . +9680,@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt +2053,@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff +7289,@USAirways is the worst airline to ever travel with. +11095,@AmericanAir Iโ€™ve been on the line waiting for 40 minutes again. +71,@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH +7401,@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs +10507,@AmericanAir why Cancelled Flight #1605 on 6/25 & 6/28? Flights now 4 hrs longer & have layovers. Too Late Flight to find a reasonably priced alternative. +8770,@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready +8282,@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) Iโ€™ll ride US for life +9434,@AmericanAir don't worry you won't steal my money again +5356,@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh. +1666,@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD +5570,โ€œ@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.โ€ Me and JetBlue are #BFF ๐Ÿ™ +9544,@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats +52,@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin +7217,@USAirways I've been on hold for 30 minutes and counting. #unacceptable +6263,@JetBlue Alternatives? You have absolutely no respect for loyal customers. 8 years. No more. I'm done. +1445,@united direct messages not going through please help +7030,@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday. +9597,"@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?" +7556,@USAirways thanks for being so bad you make a two day train trip look appealing!! +1695,@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food. +2892,@united I'm asking if you can simplify the communications- thx +11537,@AmericanAir right on cue with the delays๐Ÿ‘Œ +1574,@united Thanks. This one was delayed an hour and a half prior to scheduled departure. +8583,@USAirways You will be hearing a lot more from me instead of your feedback when I get back home. +3203,"@united so you told me to go, knowing what the issue was, only for me to go there and find out that you wonโ€™t fix it?" +4405,@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST. +1630,@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why? +9718,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you. +1881,@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse +11444,@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies +5112,@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor! +5708,@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks +5074,@SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change? +5509,"@JetBlue the lack of TV made it rough, that's literally why I picked y'all over the competitors." +10195,@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line. +11127,@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced. +848,"@united In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice" +9161,@USAirways you are horrendous. Pull your shit together +10908,@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business +7877,@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!! +2877,@united thanks +6367,@JetBlue can you tweet #closepwcs to get the word out?๐Ÿ˜ข +10623,@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview +186,@VirginAmerica there is something wrong with you website in Safari iPhone +3779,"@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help." +1830,@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2 +6830,@USAirways what's wrong with the plane? Flt 581 +2959,@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on +10672,@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2) +10525,@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message. +5446,@JetBlue Mark T. in Austin was great handling my bag issue. #thanks +6587,@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info. +1234,.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good. +11028,"@AmericanAir yes, for tomorrow at 9 am. But I have to work though ๐Ÿ˜’ I'm really mad about the situation" +3915,@SouthwestAir I was trying to find airfare for my family. Your prices are ridiculous! Almost $1000 more than @USAirways. #notmadeofmoney +446,"@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice" +8582,"@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting" +5839,@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch.. +844,"@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?" +5201,@SouthwestAir Hoping you answer the phone today? +7746,@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating. +6951,@USAirways i have been patient.. especially the first time. i will never fly with you again +8161,"@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me." +2440,@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks +3103,@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP. #letsworktogether +9915,@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process? +4774,@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons +7593,@USAirways the link doesn't work.. +6094,@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof +1294,@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise +6829,@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online +5518,@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23 +10411,@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP +5067,@SouthwestAir Having some trouble checking in. Can you please add me so I can DM you +3442,"@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no Wifi, no personal entertainment. TORTURE" +9751,@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay. +8922,@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv +9627,"@AmericanAir yes starting w/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU" +8982,@USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact? +776,@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap +11218,@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights +10726,"@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?" +6324,"@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?" +2153,"@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot." +5558,@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers +4920,@SouthwestAir @JohnWayneAir Thank you both very much!! +7210,@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this. +10962,@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere. +8163,"@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now." +3136,@united How can you not know where my bags are? You knew where they were 6 hours ago. You are killing me! Worst service. Ever. +9731,@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them +5462,@JetBlue I don't want JetBlue +TV. I want JetBlue +WIFI :((( +8412,"@USAirways that the flight was delayed & closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service" +9370,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless +3183,@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou +9596,"@AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9" +1943,@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT +9197,@USAirways Why is there no contact email for customer complaints? +3199,@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public. +8775,"@USAirways Thanks for showing interest...3880 to Greenville, SC." +1289,@united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage +4581,"@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2" +6335,@JetBlue Thank you for the JetBlue Credit. Nice save :-) +2500,@united I am so happy I found my phone because this is easily the worst system I have ever heard of +10731,@AmericanAir Err 2 hour wait time for the Exec. Plat. line? +11019,"@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks." +8618,@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings. +4106,@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa. +4126,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with +9479,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care +3966,@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx +1879,@united the worst customer service in Denver. +9807,@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right? +10739,@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair +10063,@AmericanAir thanks - I miss my dog and this delay is costing me a lot of money. +5457,@JetBlue thank you!! +6921,@USAirways I've been on hold for over an hour. Not doing so well in the customer service department. #weak +3587,"@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear" +10155,@AmericanAir thanks +3865,@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight! +2148,@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers. +4131,@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights????? +1036,@united you have now lost my bag. Never ever flying United again #joke +636,@united These are great fares!!!!! +10909,@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious. +4134,"@SouthwestAir coming up on 2hrs on, still haven't spoken to a rep" +11491,@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help. +1083,"@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS" +6711,@USAirways is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then. +861,@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911 +5212,@SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing? +903,@united you suck. 9 hour delay?! +191,@VirginAmerica your inflight team makes the experience #amazing! +109,@VirginAmerica is the website down? +6026,.@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality. Dare you. +4455,@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em +1942,@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf +7116,"@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight" +4331,@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well. +10545,@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all! +10556,@AmericanAir Not necessary. I am confident the excellent in-flight staff will make the appropriate report. +5927,@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes +2040,"@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever" +8961,"@USAirways I appreciate the hard work. Still, I gave up after >hour. @dsearls" +8671,"@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!" +7800,@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH +4878,@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we havenโ€™t waited days to get home #notokay +4659,@SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation? +5001,@SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :( +2775,"@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?" +4145,@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing๐Ÿ’– #DestinationDragons +2323,@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler +762,@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns +5921,@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue +2617,@united thanks for the help. Wish the phone reps could be so accomidating +2411,@united is the worst http://t.co/27aitZl6nd +1094,"@united clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59" +6065,@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :) +1546,@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag! +4589,"@SouthwestAir truly the best in #customerservice. If something goes wrong, no matter how big or small the issue was, they fix it. Thank you" +6034,@JetBlue - looking forward to it when we finally take off. +10080,@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y? +3135,@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault! +7632,@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing? +5040,@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens โ˜บ๏ธ +10641,@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn! Nice start to the day! +5428,@JetBlue Definitely! Lots of announcements and the app is great. +6523,@JetBlue they say they have no update. I don't work I don't get paid. Jet blue has my money but no flight. Argh! +6419,@JetBlue I am heading to JFK now just on principle alone to deal w my lost & damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail +8917,",@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice. #Antitrust issue" +3805,"@SouthwestAir It was never really ""lost"" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!" +884,@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again). +2654,@united care less about the person - although he walked away while I was complaining. A man at 10p at LAX club. More..... +7145,@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates?? +6774,@USAirways 2day: no coffee & 1 working toilet. Then I read domestic airlines whining re: foreign competition. Coincidence? No #openskies +10144,@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service. +10651,@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure +464,@united So what does someone with severe anxiety do when the one person who can help him isn't next to him? +1257,"@united been good 15yr ""friendly skies"" relationship. 2day agent told me I'm ""only Canadian"" and thus not good enough for military preboard" +9128,"@usairways told no gates open at #ORD, needed to wait 20mins. Still waiting after about 4 mins." +7626,@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!! +4274,@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2 +5192,@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance? +8000,@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight? +11185,@AmericanAir flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why? +6231,"@JetBlue not cool to announce a flight ""delay"" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering no help." +5300,@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3 +2202,@united Gate Agent Alavera is amazing +8176,@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic +9545,"@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO." +1262,@united Resolved. Over hour of work on ground & somehow the system reset itself during takeoff. I appreciate the quick response/service. +7188,@USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer. +975,@united hilarious +10711,@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up +5866,"@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerserviceโœˆโ˜บ" +4925,"@SouthwestAir where are our bags? +We have a tv show to film!!" +941,@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again! +5263,"@JetBlue 's Once upon a sale that does not include BTV, as usual! #jetbluehatesbtv" +6582,@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning. +4723,"@SouthwestAir love how ""friendly"" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes" +2387,"@united @upgrd I guess the Kit Kat looks tasty... not going near that ""sandwich.""" +11232,@AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go. +5021,@SouthwestAir El Paso deals....Mayโคโคโค๐Ÿ˜๐ŸŒ +4391,"@SouthwestAir doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @USAirways 2 CABO thx http://t.co/VbUxfPCKfa" +5148,@SouthwestAir about time! Thank you! +6803,@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating! +3221,@united I've been doing this for 15 years and I've never had this many issues with any other airline. +3882,"@SouthwestAir we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??" +9055,@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine +10902,@AmericanAir You can't even get someone on the phone. Great story for the media. +1610,"@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA." +8347,"@USAirways awesome! And yes, @UpInAirClaire is!" +5953,@JetBlue ok thank you for the quick response JetBlue still the best comp +2789,@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH +944,@united it wasn't a comment. It was a question. But thanks for your copy and paste response +10289,@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again. +1857,@united please don't take my membership away :( +10017,"@AmericanAir I had it until last night, but because ""severe weather"" I could make the needed changes and now fair goes up 150 each." +4108,@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH?? +5213,"@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not." +9830,"@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear" +3255,@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff +2690,@united problem is on laptop not phone +8752,@USAirways sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting. +4627,@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL +10265,@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email. +1319,@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled +9247,"@AmericanAir no thanks. As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible." +11401,"@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital." +5162,@SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help? +7828,@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold +8631,@USAirways another bad experience today. Frozen pipes on 597. Missing connection. +11108,@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here. Thanks again for a sleepless night. +4529,"@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic" +3475,@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas! +3505,"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain" +4749,"@SouthwestAir could care more about their customer, if there is a reasonable request :(" +2477,@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument. +7369,@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8 +8417,@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on. +8516,"@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost" +8971,@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2 +4501,@SouthwestAir thanks for responding. +7191,@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1 +11384,@AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason. +6336,@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this +6982,@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice. +8624,@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started +1874,@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you! +9833,@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening. +7092,@USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA +10901,@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay +5096,@SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me +2904,@united I mean is there a real live person somewhere I can go and speak to at Newark post security? +570,@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you! +1448,@united Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a +11348,@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours +10483,@AmericanAir thanks for responding ... will do! +939,@united so is the ^JJ standing for Just Joking? I am not finding the humor. +8974,@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail +8451,@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated +8084,"@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??" +5841,@JetBlue Why did you interupt the Staduim Series on @NHLonNBCSports. I dont need to see your stupid commercials or Emergency. Info. +6837,@USAirways I've been on hold for 41min. Just trying to change my reservation. +10765,"@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on." +3226,@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf +11248,@AmericanAir awesome! Thx +8049,@USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS. +3978,@SouthwestAir I've DM'd you. Thanks! +4383,@SouthwestAir Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17 +5834,@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...! +9147,@USAirways flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP +8858,@USAirways There isn't a ticket number...the transaction is still pending. +3539,@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information. +7628,@USAirways That link doesn't work on mobile. +10624,@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous +10270,@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB +11454,"@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though." +5681,@JetBlue Something to think about when you are dealing with PEOPLE!!!!! Just wrong. No excuses. Figure it out & expect the unexpected +2827,@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2) +5780,@JetBlue why don't YOU tell them to update the boards?! +3634,@SouthwestAir @TaylorLumsden Taylor. U gotta love SWA responsiveness at the@very least huh? +4996,"@SouthwestAir no, thanks. I think we have it straight!" +1338,@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer +3262,@united Your MileagePlus signup page is broken. +8353,@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!! +6838,@USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail +8047,@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday. +5741,@JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12 +650,"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example." +6039,@JetBlue Please come to Indianapolis! +2902,@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks! +2258,@united this means within one week i will have filed 2 compensation complaints to your website +5395,"Yall tried it. ""@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNBโ€" +8998,@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful. +8193,@USAirways at which point in told they have sold my voucher because I wasn't fast enough +3521,@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon +2730,"@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo" +7384,"@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info" +4478,"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +" +5660,@JetBlue no baggage crew update! Your staff is incompetent with no answers after 2 hours.... +1596,@united you Cancelled Flightled my flight without notification? +67,@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info. +2584,@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too! +10047,"@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing." +6281,"@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying." +3196,"@united Yes, though they have not located the bag yet. It was a lovely flight outside of that." +8981,"@USAirways that link leads to a website that won't open on a cell phone. Good job, shocking that your airline is folding." +5327,@JetBlue flight for tomorrow morning Cancelled Flighted & can't seem to rebook me. They can't even get me a seat. No clear answer on why Cancelled Flighted. +9165,@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl +11477,@AmericanAir I know. After an hour I got a live person. It messes up our arrival and car plans at two airports and is costing us more. +1258,@united yes was trying to upgrade my seat. Now there are no available spots +7104,@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given. +6350,@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO +9840,@AmericanAir Just followed you. +991,@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly +3504,@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir +113,@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?! +919,@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!! +2509,@united thnx +10862,@AmericanAir employees are racist!!!!! +165,@VirginAmerica Very nicely done. ๐Ÿ‘ +6741,@USAirways There is an error w/ my preferred status & I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info? +7200,@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks! +9869,"@AmericanAir ""sorry you were disappointed"" #outoftouchwithreality #people have kids and jobs" +8354,"@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect" +4603,@SouthwestAir Luvin me some flights today!! Don't change!! And please add Paypal as payment option!!! +8509,"@USAirways Seriously??? I have shared my concerns four times already, to NO avail! Geeeeezzzzz! #frustrated flyer" +11049,@AmericanAir no worries even though I was talking about seat assignment :) +949,"@united You can't control turbulence, but you can control customer experience, lot of scared people up here." +4594,@SouthwestAir Oops...no functioning bathrooms on a fairly full flight? Hope everyone on 702 from New York can hold it. Me included. +7681,@USAirways using all of my monthly minute on hold with you assholes +3770,@SouthwestAir Just sent DM. Thanks for your attentiveness to this matter. +2506,.@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again +5107,@SouthwestAir I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too. +2850,@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi +6000,@JetBlue thanks!! +8419,@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail +11516,@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help +7212,@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly +9605,"โ€œ@AmericanAir: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.โ€#NoXTraLegRoom #NoCoatCloset" +4446,@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice +5794,"@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight." +9401,"โ€œ@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?โ€ SMA" +4460,@SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus. +8641,i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff +2505,@United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls? +11391,@AmericanAir that's quite an impressive list of fees! +6623,"@JetBlue we are delayed, until he arrives" +1114,"@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)" +6942,@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never. +9693,@AmericanAir oh no she left the counter and went downstairs. Then she told Elise an agent that joined her not to come over to counter. +298,"@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!" +1675,@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :( +3347,@united 3359 which you finally Cancelled Flightled. +6170,@JetBlue my flight attendant Angel was awesome. #415 #kudos +2735,@united Yes ! :D (Y) From @therealaviation on Instagram :) +5669,@JetBlue's flight Flight Booking Problems experience is pretty great! +9240,.@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep. +4988,@SouthwestAir I got it added thank you! :) +10388,@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not? +7814,@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue +7883,@USAirways @nm4agoodlife 5 hours on hold and no answer . Guess the synergy of a merger was really planned out +4325,@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt +4172,@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek +8525,"@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious & just goes on & on. I vote for texts if practical :)" +4550,@SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight! +7242,@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf +8294,@USAirways Yes thank you. Appreciate u checking... +9251,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW +2103,@united kept me watching the safety video for the first time in forever. Nice job ๐Ÿ‘. +5336,@JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing. +7809,@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers +3759,@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min. +9083,@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here. Nobody cares that I hate your shitty airline. +1837,@united havenโ€™t before and havenโ€™t this time & have checked spam/junk mail just in caseโ€”nothing +9289,"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same" +9600,"@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!" +10922,@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever +5710,"@JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!" +607,@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful. +8083,@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral. This is pathetic. +7036,@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me +1093,@united and was told that its been the case for weeks but is still not resolved. +7293,@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight +6718,@USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair +8317,"@USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?" +11333,@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers +4487,@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points. +160,@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l +203,@VirginAmerica would love to do more for virgin just like I do for @GoPro +6483,@JetBlue its a wonderful thing! +3940,@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss +10045,@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight +6103,@JetBlue when your flights delayed :)))>>> +4933,@SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ +2934,"@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family" +1814,@united says @USAirways is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im sorry. I want my clothes!! +2435,"@united instead of making seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers" +1230,@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies +10025,@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT +3046,@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet +5705,@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works +11149,@AmericanAir any idea what's up with flight AA3181? +7677,@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :( Trying 2 correct online Flight Booking Problems error. #unhappy +10480,@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful. +3988,"@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv" +4251,"@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago." +6111,@JetBlue Success! Good work JetBlue team +6828,@USAirways 5203 and we're just sitting 20 feet from an open gate +8918,@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone! +7496,@USAirways provided the best service for me today! Thank you so much :) +6204,@JetBlue shut up an turn on the tvs/music +3293,@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased! +4034,@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me. +2725,@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry +4290,@SouthwestAir rocks - @AmericanAir horror +4334,"@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA" +7951,@USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather +3877,"@SouthwestAir should get their shit together before they owe my $2,000 for my bag." +6205,@JetBlue excellent. you guys are the best +7298,@USAirways ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL +7565,@USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call. +6879,@usairways - It's all automated and no one cares to understand the problem I'm having +4753,@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolkโ€ฆ http://t.co/TgSLjjN6g0 +4886,@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences. +857,"@united b) I contacted you directly, and the phone service was Laissez Faire at best. The problem isn't a Cancelled Flightled a flight." +370,"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward." +6539,"@JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation" +9665,@AmericanAir this has to be the absolute WORST EXPERIENCE EVER! +2561,@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm +3801,@SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted +2640,"@united tried to and got through the whole 2,000 characters and I was not even done." +5455,@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF +7523,@USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX +4490,@SouthwestAir Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag. +2347,@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous. +649,@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH. +6859,@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH +2781,@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir +9663,@AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space. +9867,"@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service" +10028,"@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!" +5944,@JetBlue No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w/ JetBlue +9202,@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call? +615,@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot! +9748,"@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas. Baggage was only checked to ORD." +2575,"@united booked flight in sept to get best price for April to usa, checked now and they are โ‚ฌ67 cheaper, what a con unhappy customer #ripoff" +53,@VirginAmerica Iโ€™m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R +8256,@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory +3340,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines. +9976,@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair +1705,@united not completely. Our flight was changed in July but we never received notification. +10460,"@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?" +7416,@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent +7344,"@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work." +1493,"@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together" +5876,@JetBlue what crew? No one here is helping. +11497,@AmericanAir Iโ€™ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks. +7571,"@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk." +803,"@united 18 flights so far this year. 13 delays including 2 Cancelled Flightations. Late Flightst reason, crew needed mandatory sleep. IN MEXICO!" +4953,".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods." +1812,@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline +8818,"@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour & a half? I'd like an answer." +990,@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats... +2774,@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it? +9084,"@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot. Both my flights f'd, Sunday for ""sickcrew"". Cancelled Flighted my mechanics flight today." +2448,@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 ๐Ÿ‘ ๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‘ ๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‘ ๐Ÿ‡ฌ๐Ÿ‡ง +3513,@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that? +7360,@USAirways been sitting at gate for over 25 min on us 728! What gives??? +9696,".@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue." +219,@VirginAmerica How about some free drinks on the flight back for the free promo? +10859,@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable +1288,@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card. +3163,@united received my bag. I appreciate taking care of the matter and following up! +4678,@SouthwestAir @FortuneMagazine friendliest employees +2618,"@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail" +3612,@SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz +43,@VirginAmerica everything was fine until you lost my bag +9249,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today." +10158,@AmericanAir THANK YOU!!! ๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘ +8450,"@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!" +3792,@SouthwestAir you're my early frontrunner for best airline! #oscars2016 +3571,@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate. +11517,"@AmericanAir I used the ""call back"" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp" +1503,"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!" +7469,@USAirways always letting me down. ๐Ÿ‘Š +11343,@AmericanAir flight to dca I need to change asap help can't get through +3439,@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD) +1892,@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes +11128,"@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins" +10772,@AmericanAir Joanna did a WONDERFUL job! Thank her for me? +5255,@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:) +1955,@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw +5167,. @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it +4814,@SouthwestAir @karajusto OK we will! Thank you!!! +3575,@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today. +6460,"@JetBlue also. Emergency exit seats. 6'2"" and that's a huge win." +1505,"@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats""" +670,@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed. +6491,@JetBlue loving the free #wifi and #legroom โœˆ๏ธ #SeattleBound +7048,@USAirways you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly. +9480,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir +10288,"@AmericanAir Oh,i already have turned itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability" +1085,@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved! +897,@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!! +3306,@united They couldn't get me first class on any of their flights so I just rebooked myself. +6239,"@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd time you have done this to me. ruins cruise plans" +2666,@united I will thank you! +3193,"@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum" +2890,"@united Very good flight, thank you!" +6003,@JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo +8830,@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold? +7639,@USAirways No thank you. @AmericanAir was responsive & I found alternate travel home. +2621,@united what is the problem with your flights to ny today +8369,"@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????" +6202,@JetBlue thanks so much!! โค๏ธโœจ very relaxing flight! +8051,@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight. Bunch of idiots work for this airline. +8383,@USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more). +7985,@USAirways thank you!!! +5813,@JetBlue just lost very loyal customers who use them 4-10 times a year. +2,@VirginAmerica and it's a really big bad thing about it +5970,"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)" +2370,@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver +3804,@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over. +1769,@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems +9820,@AmericanAir YOU FUCKING SUCK +9951,"@AmericanAir I have got a flight for +The next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit" +6079,@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3 +531,@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small! +9961,@AmericanAir improve Envoy's performance. 5th trip through ORD in 2015 I've been delayed for hours because of Envoy. I could drive faster! +9994,@AmericanAir that's unacceptable +6476,@JetBlue 's free wifi on board is the best thing that's happened since sliced bread +6977,@USAirways as far as being delayed goesโ€ฆ Looks like tailwinds are going to make up for it. Good news! +10300,@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help? +8136,@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane & now you're Cancelled Flighting her flight home.. WTF!? +3120,"@united if you're listening, why are you the lowest provider of inflight wifi? Get with the times!" +10417,@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in ๐Ÿ˜ฅ๐Ÿ˜ฅ +6259,@JetBlue we made it safe and sound. Thank you for the safe travels. +731,@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?! +3406,@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers! +2339,@united Did somebody say flight upgrade? +5991,@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially +6328,@JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name +7998,"@USAirways I wasnt flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn." +9628,"@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still ""Now Boarding""..." +2565,@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN +2581,@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful +9452,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?" +10397,@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem? +8763,@USAirways just lost a faithful customer. +7924,@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space +8009,@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert! +10364,@AmericanAir I dmed +10936,@AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent. Plane full of people missing connections. +1255,@united but we are on All Nippon now (booked by United to replace the one we missed). +2104,@United has time to respond to everyone else's complaints but not mine. You just lost a customer +10735,"@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours." +9592,@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print +8255,@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys +10565,@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave? +4994,@SouthwestAir Not your finest moment in Boston right now! +10358,@AmericanAir still no response from AA. great job guys! +8665,"@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems. Yes, understand non transferable" +5057,@SouthwestAir MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake. +11511,@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice? +4434,@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional. Couldn't do work if I wanted to. Never again. +3484,"@SouthwestAir appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac" +10963,"@AmericanAir ""We'll drop off your luggage 24 hours after your flight"" is ridiculous." +5318,".@JetBlue Navigating through 2 rebooks due to flu & ice to visit my Mother. Your CS reps have been so very helpful, patient and friendly." +3816,"@SouthwestAir thank you : 8UXZJ2 +Paid for early bird and sat in back" +6773,@usairways Ok thank youโ€ฆI call from Spain to US for seating assistance! +11211,@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation? +10284,@AmericanAir you can tweet but not call! You're like a bad boyfriend! +2546,@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there. +7456,@usairways the. Worst. Ever. #dca #customerservice +6479,@JetBlue Beatriz and Susan. Gate 4 MCO. +1621,"@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress," +11410,"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines" +7260,@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us. +3904,@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!! +1847,"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations" +10283,"@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts" +1096,@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book! +6811,@USAirways should give me free baggage for this mess +11294,"@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology." +10629,"@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever." +10951,@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min??? +5499,@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today? +10680,@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help. +2463,@united what is going on with baggage claim in Newark!#tiredandwanttogohome +10210,"@AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight." +3700,@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock! +6684,"@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what" +1788,@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay. +250,@VirginAmerica delayed to10.30!! +6314,@JetBlue I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of +8992,"@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour" +3645,"@SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights." +1776,@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest +192,@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J +820,@united wow you even answered back! Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail +11117,@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day. +7666,@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today. Almost there! +8880,"@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!" +10487,@AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers +4400,@SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa +9411,@AmericanAir narrowly made standby...lots of snags this trip! +5388,@JetBlue I'm sick of y'all. +4166,@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice. #happy #customer +7760,@USAirways ANSWER THE BLOODY PHONE! +4951,@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !! +2687,@united I'm not as sure as you are. http://t.co/HSMpbSF4UF +4390,"@SouthwestAir Yes, but I like need my luggage before tomorrow morning" +8218,"@USAirways literally the worst flying experience of my life, and I have flown a lot" +8012,@USAirways will you fly me to somewhere warm? I'm tired of this snow! :( +4927,"@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags" +8594,@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable. +5552,@JetBlue thanks but still annoying. Especially if I miss my flight. ๐Ÿ˜‰ Can I tweet at the TSA?? +2607,"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY as aโ€ฆ http://t.co/lwOtKIEKGU" +9038,@USAirways 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous! +238,"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well" +4015,@SouthwestAir never lets me down!!! +10699,@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems +2977,"@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there." +7662,@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight? +7399,@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies +8464,@USAirways I will. Thank you for at least tweeting me back:) better than most. ๐Ÿ‘Œ +8157,@USAirways is there a number to call to modify reservation. Please help. Very frustrating with american and us air merger +5473,@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta. +945,"@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!" +8370,@USAirways Thank you +9164,@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane.. +5097,@SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet. Working is off the table. #disappointed +8368,"@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA." +6055,@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again! +6473,@JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy +8640,"@USAirways yeah , I have been expecting The same for 3 hours" +7794,"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!" +3552,"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq"" #southwestairlines" +11504,@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow? +3360,@united i got email that my reservations got Cancelled Flightled and i will be refunded. Nothing got refunded as of yet +7342,@USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up. +7463,@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm +5628,@JetBlue You also promised to change my wife's name on the account and it is also not done. WTF? +2410,@united no wifi on flight ua688. SF to ORD. Really? Wow +5783,@JetBlue you want me to talk to the wall? +4507,@SouthwestAir Gracias... appreciate that! +10568,@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help ! +3982,@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you. +7802,@USAirways now on hold for 2 hrs 20 min. This is ridiculous +146,@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal? +10243,@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening. +6901,"@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service. +#socialtantrum" +8538,@USAirways no problem. Things worked out at airport. Thanks! +2294,@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes +2253,@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost! You NEVER get it right. +7178,@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com +3611,"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT" +5353,@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member. +1736,.@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage. +7872,@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please? +11215,"@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?" +114,"@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher..." +10239,@AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help +6126,@JetBlue Denver-Boston 2/10 flight 994 and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding +7592,@USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL +10943,@AmericanAir ya but u weren't sitting on the plane. +9594,@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland +498,@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight +7964,@USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015 +6559,"@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song ""I'm Blue"" while flying on JetBlue." +6378,"@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay." +4733,@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz ๐Ÿ˜ฑโค๏ธim dying +720,"@united found a group of people who actually hates people more than ISIS, thats right United Airlines." +4384,@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3 +10220,@AmericanAir I paid seat upgrade b4 the severe weather. Got booked on another flight but did not get upgrade. Was calling to inquire. HELP! +8534,@USAirways I miss you too. Work has taken me out of Philly. Iโ€™ve been on flight 1776 from BOS โ€”> PHL so many times I should have a res. seat +5725,@JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing +3089,".@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night." +8874,@USAirways Thank you!!! On our way to get her bag now - thanks to having that number ๐Ÿ˜Š +8893,@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke +484,@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out +4545,"@SouthwestAir Dear SWA, I fly you a lot. Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min...." +596,"@united 5 gate changes, two delays. Even the crew thinks the airline sucks" +10496,@AmericanAir I do not need an apology. I need you to fix it in a competent manner. +8160,"@USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1" +8111,@USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy +5164,@SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option. +10557,@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated. +1647,"@united you ask a lot of customers who you routinely screw over. You know that, right?" +4590,@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH +9220,@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot. +6815,"@USAirways Waiting on my flight right now, thanks!!" +2700,@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting! +9608,@AmericanAir why thank you!! Yayayay!! +1700,@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water & cookies in business class. #failed +10328,@AmericanAir wish you had a better mobile app. You should look at the app from @united as it is much more seemless to check in +5404,โ€œ@JetBlue: Our fleet's on fleek. http://t.co/tLGoihqkvSโ€ ๐Ÿ˜ make it stop. +8889,"@USAirways new tag line ""but we got you there alive!""" +7952,@USAirways over an hour is unacceptable wait time. thanks for nothing. Be sure never to fly you again +2942,"@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats." +6968,"@USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?" +6557,"@JetBlue honestly Iโ€™m glad you didnโ€™t Cancelled Flight the flight, just that Iโ€™ll be driving home at 3-4 am now. :/" +10751,@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250 +6219,@JetBlue walked from the gate to the just ask desk by gate 1 http://t.co/p6ucbVlv5E +2512,@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed. #showsomerespect +86,@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline Shame on you! +2308,@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder +2677,@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great. +9483,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby. +9754,"@AmericanAir yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow" +10109,@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat. +2594,@united silence is very telling +9039,@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down. +9362,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket! +1029,"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 โ€ฆ" +136,"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)" +6972,@USAirways customer service at its best! Rachel S. took great care of us at the PHX airport. http://t.co/HG7vEqhGHy +1236,@united what a long day of delays. Please get us to Dallas tonight!!!! Fingers crossed!!! #winterstorm2015 #whichisworsedenordfw. +7024,@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on. +6240,"@JetBlue okie doke! Knowing you, you will fix this ;)" +11208,"@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers." +2854,@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable +4409,@SouthwestAir @SAMoore10 Thank you for your kind response. The acknowledgement and apology go a long way! #southwestrocks +1200,@united strikes again! Why board anyone if there's something wrong with the plane? Common sense. +6121,"@JetBlue don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. ." +4717,"I appreciate the reply. RT @SouthwestAir: @luxclark Weโ€™re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB" +10990,@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed. +8499,"@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded." +566,"@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags." +10574,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored. +5933,@JetBlue where did my travel bank credit go? I can't call you right now. +5430,@JetBlue you bet:) +5868,@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC +6296,"@JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?" +3927,@SouthwestAir you guys rule. I will DM you. <3 Thank you. +6195,"@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now." +8113,"@USAirways ""Owen F"" at DCA Gate 42: #rude." +10591,"@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not ""scheduled"" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u" +9145,@USAirways on hold for 2 hours. You know what just keep my money +8481,"@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you." +9216,@USAirways your customer service is horrible +3606,@SouthwestAir your welcome. It was the thoughts of nearly the entire plane. +10294,@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay +9549,@AmericanAir thanks for finally letting me get through to book my flight. Frustration set in... #donedeal #talktoahuman +2330,@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days +3515,"@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2" +2187,@united - #epicfail from a former gate agent in PIA! He walked away and quit! Luckily a responsible PIA agent saved the day! +195,@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-) +8913,@USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes +7610,@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long +5059,@SouthwestAir: why no charging station in SAN? +802,@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights +5715,"@JetBlue and have empty ""help"" desks" +9912,"@AmericanAir why do you continually play the ""according to federal regulations"" every 58 seconds. I could see if you had quicker service..." +2668,@united I have and been denied! I called and got hung up on. Did speaks with manager on second call +10833,@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond. +6598,"@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security" +241,"@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf" +2068,@united She ๐Ÿ‘ won't ๐Ÿ‘ be ๐Ÿ‘ at ๐Ÿ‘ my ๐Ÿ‘ wedding ๐Ÿ‘. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this? +9192,@USAirways when I call it says y'all are too busy and to call back Late Flightr. this is terrible customer service. what will you do about it? +7768,@USAirways Good morning. +10107,@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes. +644,@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies? +10830,@AmericanAir - I am Platinum. I am flying USAir and they have stranded me in CLT. Not answering phones. Did not rebook me. Please help? +5103,@SouthwestAir finally got through. Thanks! +5460,@JetBlue keeps getting better. No water on the plane. +7205,@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest. +1637,@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline... +120,@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline? +5873,@JetBlue is the best! Can't wait to use my travel bank $ for a FUN trip. +2981,"@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back. UA3466" +5069,@SouthwestAir my flight was Cancelled Flightled Monday. Just looking to Cancelled Flight and credit my card. That's all. +3074,@united There are Exit-Row window shades in approx 11% of the windows of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX +10311,@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through. This is not what I expected. +7296,@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!! +3278,@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt. +7131,@USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up +2135,@united have better customer service at John Wayne airport. +9389,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem. +4970,@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set. +8235,@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail +134,@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue +4351,@SouthwestAir I'll have to drop by next time I visit! +7381,@USAirways is holding my luggage hostage from flight 5182 +6915,"@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks." +5324,"@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?" +10542,last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come! +11132,@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day +8215,@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help! +2559,@united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6 +62,@VirginAmerica why must a traveler miss a flight to Late Flight check a bag? I missed my morning appointments and you lost my business. #sfo2lax +11481,@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin +1358,"@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space." +9861,@AmericanAir WHAT IS GOING ON? This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment. +10226,"@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too" +10906,@AmericanAir guys 5350 in dfw stuck at the gate for half an hour. Do we pull the slide or what? +7826,"@USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!" +2467,@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again. +679,@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable +2041,"@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks." +741,@United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb +5307,@JetBlue DONT LOSE MY LUGGAGE!!! +6266,"@JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando. ๐Ÿ‘๐Ÿ‘" +9257,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX +3641,@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :) +444,@united Could this email be resent as it doesnt appear to have arrived. +9427,@AmericanAir good care of their customers if anything happen to then take you @Delta for getting me back to NYC !! Screw you @AmericanAir +10755,@AmericanAir sounding like they just got bitch-slapped by @juliasinton948 +3258,@united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me +4663,@SouthwestAir ..just booked trip to Cancun...โค๏ธ no baggage fees..but need to have more flight time options +1873,@united I fly @AmericanAir normally. This doesn't happen to me with them. I'll let your flyers provide their own feedback. Thank you. +4744,@southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH +2596,@united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5 +1717,@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed. +2912,"@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?" +2843,@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help? +4027,"@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away." +5488,"@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail." +9974,@AmericanAir emailed AAdvantage for status match ... still waiting. Can't wait to move from @united but help me out here :) +4485,@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!! +2556,"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport. How will you make this right?" +10681,@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs +6864,@USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it! +489,@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes.... +493,@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome +690,@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere! +9712,@AmericanAir I was rebooked on a flight that was too Late Flight for my connection! +3821,"@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?" +602,"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?" +1911,.@united Thanks. Hopefully this is easily resolved. +1014,@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable. +8200,@USAirways @stephenrodrick Your team needs to build capacity +869,"@united is unfriendly screw family, that hates kids and moms. now waiting on UA871... pray its better FYVRFN ..due to agent error and tickt" +1993,@united Very impressed so far. An app that's worth a damn and sms updates on my flight. +7741,@USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks +3757,@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here? +6647,@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting +9835,@AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty +2366,@united yes to three different checkers along the walk to the plane. Overkill +5283,@JetBlue haha. TY. Do you know what time that lane opens at Logan? +4370,@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!! +2686,@united As it always is. Helps to communicate to customers. +1573,"@united you realize you've said this already. At least last time you asked if I needed ""help""" +1361,@united stuck in YYZ because staff took a break? Not happy 1K.... +8018,"@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home" +1526,"@united, I don't believe that you do.. http://t.co/7z3GqEBfK2" +1327,@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you! +8146,"All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways" +11246,@AmericanAir Tired of sitting on a delayed #1702 again and again computer down +1551,@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow +8273,@USAirways 2 bad planes & 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired. +11186,@AmericanAir โ€ฆ Been trying to book a whole new flight since 2 hours!! what is wrong with your website? +1337,@united ouch not fair +3901,@SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue +3010,@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees +5041,@SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous. +10200,@AmericanAir Still on hold. Way to suck. +2250,@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji +9095,"@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed." +8456,@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time. +5039,@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :( +2346,"@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff" +10720,"@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2" +5485,"@JetBlue Woo! Update! Flight 915 is now possibly delayed by more than 2hrs! Power of positive thinking, people." +11267,"@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV." +2784,@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense? +5694,"@jetblue, it would be nice if the app would actually inform you that a flight is delayed." +5119,@SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN +5166,@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call? +5555,@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch +5599,@JetBlue This is absurd. Should a stranger help my kids if there's a problem? #jetblue http://t.co/LAiGgef9Kj +1134,@united Thanks for the vague canned response that doesn't address the issue! +150,"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?" +2804,"@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting" +7882,@USAirways I better get a free flight +2086,"@united how much longer will it take? It a guitar, not a royal commission!" +3751,@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040 +5612,"@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now." +2259,"@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated." +4017,@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!! +8492,@USAirways - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs +8116,@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta +2424,@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline +4138,@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me +3856,@SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit +859,"@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags" +5367,This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp +2962,@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay? +9486,@AmericanAir Nice to read it! Thank you very much! +8955,@USAirways u guys get too much $$$ and too many customers to be fucking up as badly as u do +9892,@AmericanAir right so I missed my connection / had a three hour Kay over / then you lost my bag. +4739,@SouthwestAir sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :( +11321,@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up. +4462,@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry +5528,@JetBlue im still waiting??? No answer!! +9799,@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario +1364,"@united agent, ""You should use the bathroom before boarding.. Toilets onboard are full."" Oh you can expected a strongly worded email FUnited" +1779,@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed! +10070,@AmericanAir the worst first class boarding service I ever had. +4785,@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything. +2101,"@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!" +1818,@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations. +369,"@united ""Airport snow removal method #22..."" +Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU" +4937,@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back. +2704,@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!? +5285,@JetBlue sure is ๐Ÿ’™ +175,@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out! +6405,@JetBlue They did not have any & asked if I wanted tea. How do you have tea&not coffee? I'm a gold on United & coffee I nvr think 2x about +7071,@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment. +9048,@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it. +2093,@united if I wait I'll lose the flight. So frustrating. +11081,@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home! +9816,"@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN" +3491,@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help! +1920,"@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive" +82,@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!! +8048,@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing? +7304,@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh +816,@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK +9935,@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back. +1091,"@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error)." +4396,"@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J" +2928,"@united gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection." +5568,@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned. +283,@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings! +6124,@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi? +4120,@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation. +9210,@USAirways no warm weather hubs means no Mexico for us. And I can't go anywhere else since you lost my bags. I hope you attempt to rectify +609,@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour. +2915,@united it's kinda funny. No worries. +1813,@united thanks +1271,"@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people." +7034,@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off +10618,@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though! +11083,@AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth +2994,"@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter." +8823,Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma +7482,@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas? +7246,@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed +11443,"@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever." +6409,@JetBlue the big board says we aren't leaving until after 8:30 ๐Ÿ˜ฉ +6104,"@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love" +9587,"@AmericanAir although you have no control of the weather, you came through with a great customer service" +2642,@united you had us REBOARD without the captain. So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq +8469,@USAirways Iโ€™ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/ +7884,@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab. +4508,@SouthwestAir was fantastic! That's the best flight service I've ever had. +2305,@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help +9281,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now +9683,@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline +4195,@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago. +5562,"@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break" +4840,@SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend. +7493,@USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane. +4655,@SouthwestAir no flights to HRL :( is this a limited route? +9651,@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction. +9432,@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP +4168,@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr +3849,@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK +11361,@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people. +9697,".@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded..." +5253,@JetBlue Thank you very much! +7061,@usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times +11053,@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing! +7476,"@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere." +5533,@JetBlue by far the worst airline in terms of service at jfk. +2414,@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room +3554,"@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?" +4691,@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever! +4498,"@SouthwestAir you do a great job of achieving that at most cities, just not at BWI." +7275,@USAirways And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long? +2195,"@united not the case. Now delayed due to ""mechanical issues with no update on departure time"". Just Cancelled Flight the goddamn flight so I go delta" +5045,@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts +2600,@united 50 minute wait...still at the gate with a broken jetway. Might miss connection +6163,"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again" +6373,@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied +1518,"@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here" +4764,"@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!" +4314,@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go! +3366,@united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!! +7606,@USAirways now you just hang up on me. Iโ€™m starting to think this is personal! +6058,"@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue" +8124,@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer +8489,@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed +6309,@JetBlue you guys are lucky I love you +2633,@united are you telling me that you are now Cancelled Flighting my flight ?? +5755,@JetBlue it's only because I'm wearing #TrueBlueColors! +5633,@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey +9458,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification... +5922,@JetBlue I guess I have to redo the Flight Booking Problems. Ugh! +7512,@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow +10747,@AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work?? +10683,"@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that..." +2434,@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated +7162,@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks! +9551,"Yes, and it gets disconnected due to the lack of WIFI strength โ€œ@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?โ€" +3275,@united eventually. You should approach bags like @AlaskaAir they get it. +8744,@USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today. +8513,"@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE." +6064,@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service. +4520,@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!! +5587,"@JetBlue last flight was Cancelled Flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal." +3545,@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful. +7249,@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!! +11213,@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help +8027,@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice +10177,@AmericanAir yes I have. Thanks +5531,"@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost." +5444,"@JetBlue Called JB 3 times!Everytime, Auto Vmsg:""your wait time should not be longer than 9 mins"" waited longer than 18 mins and no answer!" +7737,@USAirways agent won't hold for connection arriving Late Flight. 7 min before departure time but 3 min too Late Flight. Flt 1903 gate c19. Disappointed +517,@united okay ase24766m. Find our luggage. +8852,@USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process? +6160,@JetBlue Thank you guys! Brilliant customer service +8678,"@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights.." +10485,@AmericanAir I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!! +10576,@AmericanAir Karen Riedel is a rock star employee and a miracle worker. I really appreciated her help this morning! +8371,@USAirways can I get a free mimosa to compensate my flight delay (yet again) thx +1415,@united is by far the worst airline ever ๐Ÿ˜ก๐Ÿ˜ก +4664,@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights +4456,@SouthwestAir oh my gosh! Going to dm you now! Thank you! +2761,@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir and Cancelled Flightled my flight 4 times last month. United> +6974,@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4. Worth the extra $200/trip for less hassle and fewer delays +6481,@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza +5911,"Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad +@JetBlue" +10427,@AmericanAir you're almost as bad as @united +6547,"@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue" +4855,@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES +7644,@USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude +10238,@AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating +127,@VirginAmerica you suck! +3474,"@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!" +6358,"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI" +9330,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification... +4310,"@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city." +10407,"@AmericanAir I can't!!! No one can't get to ""hold"". You can't get past the automated reply. It hangs up on you. #FRUSTRATED" +2438,@united @abigailedge Another glitch?? +3765,@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward +9543,@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL +9591,@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight! +6432,@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! ๐Ÿ’™ +7840,@USAirways you guys suck at JFK tonight -- oh this MORNING!!! +10056,@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks! +11277,"@AmericanAir why do #exp members have to wait ""over 2 hours"" to speak with an operator? Surely this is a mistake?" +1473,@united not my luggage +6340,"@JetBlue yes, with about 20 minutes to spare. FYI - your employees are amazing. Keep up the good work!" +4821,@SouthwestAir thanks for the follow up. I appreciate it. +18,@VirginAmerica I love the hipster innovation. You are a feel good brand. +3560,@SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd? +3951,@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous. +49,@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G +5437,"alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)" +11420,@AmericanAir @cheerUPDATES So you're saying the call center is understaffed? +8401,@USAirways now the plane is 100 degrees and we are burning up. This is completely illegal. +887,@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? ๐Ÿ˜ญ +6261,@JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it. +7236,@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg +6989,@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways +6043,@JetBlue Noooo!! Why is our previously direct flight from FLL>SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. ๐Ÿ‘Ž +2616,@united still sitting here waiting for a plane....4 hours wasted +516,@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming previous 1. +3168,"@united ""federal regulation prohibits you being separated from your bag""...yet you lose our bag and that's okay" +2949,"@united #1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane" +1424,@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K +139,@VirginAmerica my goodness your people @love field are amazing under pressure โค๏ธfrom Texas #beatstheothers in crisis Please fly me to NY +7450,@USAirways @AmericanAir will one of you please answer the phone? +1924,@united Worst airline ever? +2378,@united not anymore. Finally was ticketed 5 min before takeoff. Not sure why the confusion with a full-fare GSA ticket. +7732,@USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?! +3197,@united Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you! +5131,@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight +112,@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh +10452,"@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire" +4559,@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk +4595,"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks..." +5329,Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU +3250,"@united my flight was at 1 pm. Still at the airport gee what service. Do they care, nope. Delayed until 7:55." +4690,"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!" +9000,@USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?๐Ÿ˜‘ +3697,@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock! +4546,"@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice" +9742,@AmericanAir *does = doesn't +3277,@united said they would give us a refund. 30 days Late Flightr NO refund. +9392,"@AmericanAir Thank you, you too!" +4935,"@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!" +4068,@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ +4408,@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE +8211,"@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks" +9918,.@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action. +11001,"@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting" +8988,"@USAirways 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home ๐Ÿ‘ ๐Ÿ‘ ๐Ÿ‘  (3 heel clicks)" +3222,@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else. +10003,@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW +451,@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service! +7262,"@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again." +3731,"@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed." +7256,@USAirways How many agents do you have working to handle the thousands of calls? +10340,@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face +7722,@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC. +4986,@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020 +3663,@SouthwestAir thank you! +2763,"@united I did, and as I thought, nothing happened" +658,@united Thank you for responding so quickly with a helpful tool! @dustyob +5602,@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied? +1855,"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?" +7407,@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century? +4620,@SouthwestAir Thank you. Great tool +999,@united I have sent a message with a bag tag. Have you looked? +389,@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today. +3407,@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum. Blegh +6426,@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward +1476,@united no way one person is working entire security checkpoint in EWR ๐Ÿ†– +2240,@United super lame that you charge $8 for tv on an international flight to the US. It isnโ€™t 1997! +2386,"@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited" +10552,@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass +992,@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end? +7032,@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer! +4997,@SouthwestAir Thanks for taking care of me Today! Michele rocked the customer service! Gate 25 HOU +3922,@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass +2972,"@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed." +3386,@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here? +6871,@USAirways Three months and my miles haven't been credited. No one is going to read the email I sent. +11141,@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say... +10734,@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail +8742,"@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where..." +4769,@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS. +1293,"@Unitedโ€‹ has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status." +1824,@united employees almost seem happy when delivery terrible customer service. +2873,"@united you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy" +4173,@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs. +2535,@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time. +10544,"@AmericanAir no worries, loved flying with you guys. Thanks!" +1907,"@united Ill check it out, appreciate the response, regardless." +42,@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV +10961,"@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?" +368,@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis +6033,@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt +7619,@USAirways your mobile app is horrible! Needs a major overhaul +1151,@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate? +7007,"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?" +1567,@united overbooked by FIFTY people?!? the worst. +3171,@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!! +7928,"@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail." +10595,@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again. +7106,@USAirways sitting here in PHL with all of your rude Customer Service Agents! +9075,@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach. I want resolution or a comp +4160,@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#. Need help. +4287,@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation. +2230,@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs +10948,@AmericanAir not in any way that I am happy with or find acceptable. If I could speak to a human maybe that would happen +174,"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues" +1903,@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl. +1099,@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2 +9412,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal." +8498,"@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home." +3408,@united is Late Flight again. Everyone braved the weather and 40 passengers are waiting for a flight crew. Really! +1538,@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable! +2292,@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9 +10740,@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline +1363,@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame.. +4357,@SouthwestAir Thank you! +4677,@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!! +5260,@JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation # +8645,@USAirways that's it?!?!? +8791,@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd +680,@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc. +10762,"@AmericanAir How is hanging up on customers because of ""high volume"" customer service? Tried to resolve via DM-still waiting.So bad. #aafail" +10390,@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket +3664,@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7 +10405,@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger. +1661,@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting for over 1 hr +508,"@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew, 7 hours from now, when the plane is already here." +166,@VirginAmerica Iโ€™m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;) +5497,"@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a ""courtesy report""" +10887,@AmericanAir @USAirways how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go! +1006,@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you๐Ÿ˜Š http://t.co/KMQuLY9g5E +9639,@AmericanAir ...have you seen Blue? Go look it up :) +7365,@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help! +1914,@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have? +3494,@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA #9NEWSBusiness http://t.co/o3WlaInImY +7263,@USAirways you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me. +11124,"@AmericanAir agents refuse to help, ""too busy"" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO" +11254,@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying! +7361,@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond! +10319,@AmericanAir make that 7hours now +4990,@SouthwestAir thank you :-) +2536,"@united thanks, keep up the good work" +1104,@united either your staff or whoever you contract with at PVD is failing you big time tonight... +3875,@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI. +9072,"@USAirways very disappointed I wasn't ""allowed"" to change seats after checking in early online for a flight tomorrow morning." +1752,@united hoping there is a spare a/c for 1171 tomorrow! Have a ship to board! The sched aircraft is delayed from previous flts. +5310,@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe?? +5952,@JetBlue mission accomplished: gave @paulgordonbrown a hug http://t.co/LT1pYKfvRq +8749,โ€œ@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.โ€ Confirmation code? +8523,"@USAirways @AskPayPal When will it be marked ""completed"". I'm scared I'm going to lose my reservation or my money is going to be refunded." +2916,@united My feedback and concerns via your site arenโ€™t going to improve my poor airport experiences. +9381,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund? +5754,"@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass" +152,@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh +5230,@JetBlue flight 117. proud to fly Jet Blue! +9189,"@USAirways & there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10." +5679,@JetBlue #1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky +3907,"@SouthwestAir your ""complimentary"" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!" +10548,"@AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was ""taken off""" +2552,@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again. +2773,@united message sent. Thank you! +8165,@USAirways no online clearly states I can NOT- It says to call res. I already explained that. +3551,@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy. +3722,@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness +976,@united hahahahaha ya tried that already +520,โ€œ@united: @MelanieSpring We'll see what we can do. ^KNโ€ We are running! Most of this plane is running. Thanks for the help! +9366,@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words! +9231,@USAirways it was supposed to be a carry on and in Pittsburgh coming to Boston it was a carry on +10338,@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at. +4538,@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM +6175,@JetBlue Awww thank you B6! Glad to hear it! Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :) +8621,@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated +7081,"@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange." +1822,@united rep wouldn't rebook. This is such a waste of time and poor communication +4086,@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail +11103,@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :( +10105,@AmericanAir 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever +6896,@USAirways terrible service +1991,@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time. Thanks @United! +11369,"@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here..." +309,@VirginAmerica I love the dancing little richard. cool beans. +4308,@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi +5141,@SouthwestAir always when I fly SW. #loyalRRmember +8952,@USAirways I gave up http://t.co/2eDgc6TbLs +3599,@SouthwestAir making me miss #TheBachelor right now #wah +3622,@SouthwestAir thanks for the great customer service today! ๐Ÿ‘๐Ÿ‘Œ +3811,".@SouthwestAir glad you appreciate it, itโ€™ll be the last dollar you ever get from me thanks to your wretched customer service" +6005,@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk +10511,@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight. +3450,@united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!! +4591,@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day. +7549,"@USAirways Flight 4454 aircraft at gate, but no crew? Will be 2+ hours Late Flight to destination. Come on!" +7352,"@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???" +205,@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr +11353,@AmericanAir we're still stucked in the airport. #AADelay #AA919 +1135,@united thank you! +6680,@JetBlue Thank you! +10841,@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it.. +2749,@united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good +3613,@SouthwestAir thanks! +305,@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together. +1849,"@united thanks, we did." +3414,@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ +10468,"@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?" +1988,@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15. +3240,@united $55 cab ride to dfw from love got me my bag. Reimburse? +2798,@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful. +4515,"@SouthwestAir Why do airlines change ticket prices in the middle of the day +#annoyed" +5630,"@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock" +9187,@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help. +3109,@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them? +4939,@SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone. +4059,@SouthwestAir Am I flying on Spirit air? +1987,@united what incentive do I have to give you another chance? +5934,@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung +10254,"@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing." +5810,@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school. +383,@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me. +5634,@JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer +4307,@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline! +3388,"@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke" +3156,@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology +6053,@JetBlue It was fabulous! Very pleased. +11535,@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one. +6534,"@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed." +2727,@united that would be great +9733,"@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine." +3896,@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z +10039,@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg +10918,"@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?" +11179,@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)? +8091,@USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business +3832,@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB. +7676,@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated +10062,"@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?" +4776,"@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!" +7997,".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER" +4276,@SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb +253,@VirginAmerica Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys +9934,"@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!" +11077,@AmericanAir we are through. I can quit you. I am. The nonsense & lies are a colossal infringement you can no longer get away with +2924,"@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ" +278,"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!" +6771,@USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them?? +7415,@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls +3252,@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it +9085,"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE ๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ˜ข๐Ÿ˜ข๐Ÿ˜ข๐Ÿ˜ข๐Ÿ˜ข๐Ÿ˜ข๐Ÿ˜ข๐Ÿ˜ข๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™" +2480,"@united ""the extra care airline"". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1" +289,@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego. +10662,@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6) +3075,@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday +4073,@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow. +2583,"@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?" +8703,@USAirways My flight finally arrived in Charlotte. They booked my luggage thru to lga but no room on flight for me. What a mess +6108,@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :( +5089,"@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm...." +7331,@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help? +6332,@JetBlue ready to go to Disneyworld! For the @runDisney #PrincessHalf http://t.co/sTQY9V8256 +9774,@AmericanAir - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice +8928,@USAirways what is policy on changing flight to different dates once your flight has been delayed? +11219,@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again! +7447,@USAirways been on hold for over and hour now. +9698,@AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error +6850,"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job." +10802,@AmericanAir Got my bags this morning! Thanks! +10046,@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane. +4066,@SouthwestAir I'll do that. Can't DM until you follow me. Thanks! +270,@VirginAmerica this is too cool! Never been on ur planes but now I will!! +6009,@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst +9234,. @USAirways It's been Cancelled Flighted. Your SM response is slow. +4570,@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir ๐Ÿ˜– 2 a day?! +3576,@SouthwestAir - We left iPad in a seat pocket. Filed lost item report. Received it exactly 1 week Late Flightr. Is that a record? #unbelievable +3565,@SouthwestAir why is customer relations still not open....in Texas?! +2971,@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying +5677,@JetBlue I don't believe so. That's not what the team has told us. +10821,@AmericanAir wht n ๐Ÿ‘Ž experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.? +4207,@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do. +3218,@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits. +1391,@united thanks for ruined my vacation for having poorly maintained aircrafts that canโ€™t fly safely out of STT. #UA1481 #Cancelled Flightledflight +6696,"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. โญ๏ธโญ๏ธโญ๏ธโญ๏ธโญ๏ธ" +3975,@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP +4316,@SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv +3180,"@united yup, it just happens way too often...5 times in the last 12 months" +2675,"@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats" +6897,"@USAirways Disgusted with your poor customer service. U wrongfully remove > 65,000 miles from my Dividend Miles and no live person," +1422,Only 14 biz days (18 calendar) to respond to my inquiry @united ? I hope your standards are universally adopted :-/ #BadCustomerService +83,@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue +873,@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx +11094,@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags. +9134,@usairways Thx for responding :) When bags came there was mad rush towards end of jetwayโ€”why not just put thru baggage claim? +4557,@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available? doesn't make sense to me. +4500,@SouthwestAir your employees at BWI have been amazing! +7812,"@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?" +4647,@SouthwestAir surprise surprise more delays. Seems to be the norm. Broken down equipment. +6297,@JetBlue i am here - what is your resolution? +6470,@JetBlue Will do. Thanks! +2038,@united No first class passenger should have to pay for inflight wifi. +8473,"@USAirways please explain, I have plenty of time since I'm STRANDED!!" +9022,"@USAirways when I told csr I would close acct, he couldn't care less" +11194,@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday? +1132,โ€œ@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28zโ€ +2450,@united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU +3954,@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up. +2329,@united Flight 395. Rolling delay of 1 hour 42 minutes +10534,@AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke +6242,".@JetBlue Wish you would make Austin, TX a hub. Missing you as my โ€œonlyโ€ airline for all my biz travel since I moved from BOS. :(" +8786,@USAirways started trying to reach a real person over an hour ago still no luck +5042,@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C +10819,@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE ๐Ÿ˜ค#ANGRY +4746,"@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes" +7423,@USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor +10823,@AmericanAir ticks me off. +9493,"@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase" +8425,@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super. +8532,"@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now" +10959,"@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of ""weather"" and lied to us and said other airlines Cancelled Flightled" +7159,@USAirways : Premier provider of missed connections! #usairwaysfail +2401,.@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours. +7445,@USAirways @AmericanAir 2hrs Late Flightr finally taking off๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚ +5520,@JetBlue awesome +1216,@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there +10052,@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left! +6020,@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay? +8679,"@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account.. a long, incredibly frustrating day" +1064,@united why do you want me to be loyal if don't let me carry on my bag that easily fits in overhead +3786,@SouthwestAir yes I was everything worked out great +4410,@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it. +5385,@JetBlue any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours? +8022,@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies. +8612,@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god. +5523,"@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?" +5996,@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays! +10208,@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate. +7225,@USAirways I will. Is it down or is just me? +5888,@JetBlue Exciting times ahead! ๐Ÿ˜๐ŸŽ‰ +2161,"@united I may not hit any new status this year, but Iโ€™ve flown several times this year and have tried to book with yโ€™all every time!" +3008,@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+. Forget upgrades - just want legroom. #unitedfail +10090,"@AmericanAir thanks, I'll look forward to the response." +1105,@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore? +8542,@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S +692,"@united rarely ceases to amaze...for the worse. i hope this is the last time i ""have"" to fly with you." +2003,@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy +4956,@SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight. Conf#ย FVF9YW SWRR#ย 298033455 +9779,@AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight? +11374,@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there? +4369,@SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho +10259,@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay +2765,@united the flt TO ORD is correct. Per my DM- it is the flight from ORD to CVG I was charged for incorrectly +3929,@SouthwestAir Boooo!!!!!! Don't be like the other airlines!! http://t.co/WHAGPknnLF +8839,@USAirways Have him call me. I cant wait to see if anything happens. Your service really sucks.#usairwayssucks +10097,@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck +11336,@AmericanAir pls help. This is seriously beyond ridiculous. +7778,@USAirways instead of tweeting your customers apologizing why don't you pick up your phone +9403,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life. +1629,@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence. +628,@united Thanks to Karen Salisbury at IAH for amazing customer service! Found my daughter's bag lost on UA1516. Made her day! +2451,@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate. +979,"@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm" +8485,@USAirways never flying with you guys again. Extremely disorganized and too many delays. +3824,@SouthwestAir thank you!! +10368,@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation! +2652,@united More concerned that you close a club I paid alot for at 10. Last flight 11:15p. The construction going on is very inconvenient. +10514,"@AmericanAir Telling frustrated customers ""we are super busy, please call back Late Flightr kthxbai"" and then hanging up is not the best practice." +3743,@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;) +2176,@united you suck. @SouthwestAir you're the best. +11430,@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold. Not feeling confident that I will ever get through... +6689,@JetBlue Seems very likely. +10832,@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines +3318,"@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!" +8395,"@USAirways 835, fix this ASAP" +8327,@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you! +7432,@USAirways your IVR hung up on me because of high call volume? I need help. Call me +2787,@united Thank you! Off to LA to do something very special. +4105,"@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx" +1196,"@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?" +1676,@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min +3947,@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying +7618,@USAirways should look into better serviceโœŒ๏ธ +4444,@SouthwestAir thanks for the info and the quick response! +2936,@united have reported it. Still in Istanbul at the moment apparently. On the other plane haha. Hats off to the pilot! +7322,@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours. +8545,@USAirways what is the holdup? Should I be looking for another flight? +2837,"@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround" +5722,@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather. +10310,@AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service! +2503,"@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet." +9792,"@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!" +2369,"@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!" +4967,@SouthwestAir why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM +5883,@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this +2217,@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue all of which will be getting my business. #unfriendlyskies #unbelievable +5847,@JetBlue Complete waste of an entire day. Pathetic. +8148,@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail +2218,@united free booze for the Bach party would make it better! ORD-->MSY #Delayed #Again We will enjoy either way. Thanks! +3326,@united I am furious. You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United +8593,@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times... +7323,"@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned." +3583,@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f +11281,@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info. +11337,@AmericanAir please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help +3619,@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking +6217,"@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed." +2468,@united So disappointed in the service and the level of staff communication. Such a bummer. +9775,@AmericanAir Thanks! +5973,@JetBlue today my family gets to experience #mosaic status w/ me! #LifeIsGood +3667,"@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!" +5158,@SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice +7594,@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA +6976,"@USAirways yes, thanks but took forever" +3423,"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, ""Fly the Friendly Skies.""" +8199,@USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online? +2409,@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag .... +3212,"@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag. +#flyunited" +5366,"Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX" +8613,@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience +6593,"@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold...." +2895,@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been.. +11022,@americanair anxious to see how you all care for customers youโ€™ve inconvenienced #Cancelled Flightledflight +3642,@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop. Glad to be home! Thanks to the professionals both up front and in the cabin!!! +8530,@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow? +9695,@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd +11187,"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection." +10354,@AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect +11431,"@AmericanAir bought a ticket on @SouthwestAir. After two days, your ""team"" couldn't share the data needed to get me to my next meeting." +5451,"@JetBlue I would like to communicate directly with a ""Customer Experience"" executive. Does Joanna Geraghty have an email address?" +7160,"@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times" +7866,@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL. +2743,"@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers." +4958,@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now +6474,@JetBlue you're welcome ๐Ÿ‘๐Ÿ‘๐Ÿ‘ http://t.co/67k4N9eQ6E +7888,@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help? +492,@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat. +1116,@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams +5637,@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of .... +10143,"@AmericanAir After being patient about my ""delayed"" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!" +11388,"@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation" +8573,@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat +9946,".@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported" +6589,@JetBlue tell your employees that! +10472,@AmericanAir worst experience ever. @VirginAmerica all the way! +7557,@USAirways you have got to be kidding me! No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr? +9252,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface" +5241,@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :( +10671,"@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)" +2783,@united followed and messaged. Thanks so much for the help. +10330,"@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA" +1696,"@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards" +5685,@JetBlue My wife was with our dog. They wouldn't even let her out off the plane. My daughter was at Newburgh lives close by. So wrong +2295,@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE +5939,"@JetBlue Love your airline...hate your website. Just tried to book 2 tickets (1 w miles, 1 w/out). Absolute joke. Needs a lot of work!" +7763,@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday. +3313,@united thanks! We would like an apology and a full refund. Please confirm when we will receive. +4781,"@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ..." +9103,"@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help." +7605,@USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away! +215,@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg +6707,@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer +9528,"@AmericanAir really needs to get a a clue and start treating people like humans, not animals. #americandairlinesSUCKS" +10546,"@AmericanAir Understood. Integration takes time, but no excuse for poor customer service" +3483,@SouthwestAir thx but I'll be expecting a credit for this leg. +7006,@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane +5102,@SouthwestAir why are you the ONLY airline that is not flying out of BNA today? +6599,Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service. +3764,@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else ๐Ÿ˜ฉ๐Ÿ˜ซ๐Ÿ˜ข +6410,@JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option +8777,@USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR +25,"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(" +7659,@USAirways needs to hire more people http://t.co/3LPVFhKy2F +10069,@AmericanAir Can't help now as all seats have been taken. There has to be a way to handle high volume of call days. +10625,@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance? +9958,@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines +6683,"@JetBlue Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol" +9512,@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously? +8937,@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info +11139,@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr. +9573,"@AmericanAir Just got a call from baggage dept. ""...still looking for your property"". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!" +1102,@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them? +3276,@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago? +5345,"@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!" +10675,"@AmericanAir Yep, was in one of my other camera memory card :D" +8399,@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony. You will help us get to Tel Aviv on time. #HappyFriday +11532,"Thank you. โ€œ@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.โ€" +2207,@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!! +4552,@SouthwestAir please do something about the speed of your WiFi connections on your planes. It might as well be non-existent. +4402,@SouthwestAir over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb +7395,@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day! +3718,@SouthwestAir When will the flight resume? I don's see it in the open schedule. :/ +972,@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay +4579,@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool. +6516,"@JetBlue planning on it! Btw, excellent service and crew from DCA through SJU into SXM!!!!!" +719,"@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude." +6155,@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr +10892,@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed! +2803,@united thx. Come hell or high water... +2566,@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h +4025,"@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!" +6198,@JetBlue delayed flight bummer +8224,@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction +10206,@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions +4063,@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website? +2792,@united spends 20 minutes beating up a lady about her bag fees. Random stranger comes up and pays the fee. #Randomactsofcorporategreed +2222,@united all good man it isn't your fault that plane is having maintenance issues +5818,@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired +3866,@SouthwestAir How about auto check in for CP holders? Come on. +8372,@USAirways Reservation agent on the phone did a great job. +10008,@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag! +3227,"@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst." +4214,"@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!" +3923,@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs) +8643,@USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help! +1401,"@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff" +7703,@USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail +4979,@SouthwestAir even with the 50$ voucher for picking up my bag +3253,I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there. +9970,@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud! +2661,@united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line +2158,@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M +8088,@USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... ๐Ÿ˜‘๐Ÿ˜ฉ http://t.co/Cm4roIypc2 +674,@United never heard of this? http://t.co/QDebyaHqfM +8810,@USAirways I spent more on the room & transportation then I did the whole flight +7011,"@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos." +8501,@USAirways thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa +3841,@SouthwestAir Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome +1815,@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous! +9620,@AmericanAir What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm +11351,"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though." +2100,"@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary" +10179,@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then... +6708,@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way. +1673,@united how can u not have gate ready or gate agent for going on hour two +4213,@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU +8416,@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice +1548,@united I would never fly United Airlines again! +8366,@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancรฉe are stuck in BOS! +5184,"@SouthwestAir too bad I'm getting this memo: ""Your reservation contains modifications that prevent you from changing it online."" #FUSTURATED" +1461,@united amazing hospitality and helpfulness from Anthony Lastella. Great staff ๐Ÿ‘๐Ÿ‘๐Ÿ‘โœˆ๏ธ def flying #united again. +10842,"@AmericanAir Yes, but should be able to get a push notification via the app if Iโ€™m logged in and on a trip. Email/text is so 2010 ๐Ÿ˜ฅ." +3220,@united 3875 to Denver which we are supposed to be boarding right now but has yet to land +10577,@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!! +7170,@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip. +7430,@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp +1751,@united and waiting +3976,@SouthwestAir 2 hours on hold for customer service never us SW again +1772,@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice. +2016,"@united really, fill out a form about my flight experience? I sent an email to the 1K email address." +2005,"@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable." +3893,@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID. +3237,@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta ! +4424,@SouthwestAir thank you! DMing now. +2257,@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always. +4072,@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin# +5574,@JetBlue all day +10978,@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers.... +5355,@JetBlue you guys operate a world class company and for that I thank you +6093,@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572 +7935,"@USAirways HELP! It says ""the payment is denied"" but my money has been taken out of my bank? + +And it says I have no trips coming up??" +9372,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200? +1519,@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail +9460,@AmericanAir thanks! +1378,@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable +5672,"@JetBlue I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was." +2587,@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays +11271,"@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet..." +5621,@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4 +9136,@USAirways Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours +9526,@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http://t.co/Ib8kyjBCJM +5842,@JetBlue we are well aware. Insufficient info. No options. +7122,@USAirways now my rebooked connection is delayed. +5832,@JetBlue Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood +4888,@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection +5904,@JetBlue Great thank you! +522,@united what is that going to do for you? Nothing just like you always do +8043,"@USAirways We did. @AmericanAir said to open one with you, too." +3607,"@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D" +234,"@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???" +3796,@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now. +6318,@JetBlue thank you will do!! You guy are awesome! +7094,"@USAirways 4 segments, 4/4 delayed. Gnv > CTL . CTL > JAN . JAN > CTL . CTL > GNV. My year off from flying with you guys was the way to go." +1948,"@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination" +6361,@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly +6091,@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW +2224,@united Yes but unbelievable. Should have a free fare lock +5571,@JetBlue thanks for the response. We are hopeful. +4523,@SouthwestAir this would be an awesome experience #DestinationDragons +5793,@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded +10886,@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then? +5738,@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers. +2624,"@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail" +4728,@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst! +7818,@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted. +11440,"@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA." +10528,"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? ๐Ÿ˜‹I love the company!" +8614,@USAirways that's where we are now. Thank you. +2437,"@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an ""UNMET ARRIVAL""!!" +6056,"@JetBlue messaged you, thanks" +6352,I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae +3167,@united RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls +1809,@united If you follow me I will DM you my phone # which you can call. +9367,"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW..." +7161,@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup +5086,@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day +9322,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice" +7016,@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous +9025,@USAirways bad weather shouldn't mean bad service +4945,@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted. +6046,@JetBlue he loved the #natural #beefjerky snacks๐Ÿ˜‰ +10692,"@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing" +6919,@USAirways Not good. On hold for over an hour. http://t.co/wSgYckCIIO +5590,@Jetblue I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!! +7226,@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService +1228,@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing +8919,@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations. +6846,@USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible & not trying to take all my $. +8244,@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside +6555,@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation & I couldn't get my boarding pass +159,@VirginAmerica Site down? #help +1589,@united My bag reference ID number is IND43728M. Thanks for looking at it. +11354,"@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew" +10953,@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks +10933,"@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT! Flight Booking Problems me for Tues no good weather caused me 2 leave early" +10780,@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us. +6687,@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection +10792,@AmericanAir Weather was not involved. +8722,@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr +7480,"@USAirways told me I deserved to be delayed because I booked the last flight and then I hear ""the only inconvience is missing your flight""" +10695,@AmericanAir it doesn't allow me to hold. That's the problem. +1556,@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix! +2828,"@united 4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight 50 min and still counting..." +436,".@united it will be because I'm moving to @AmericanAir because of @united talk, no service" +5789,@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please? +9443,"@AmericanAir ""Airport snow removal method #22..."" +Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN" +1588,@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited +7398,@USAirways @AmericanAir worst customer service ever how can you let people be assaulted on your flights and do nothing about it +2780,@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!! +10373,@AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her the drunk passenger had to have a wheelchair to get off plane +5686,"@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!" +3965,@SouthwestAir Make the world a better place: Visit an elderly relative. +4727,"@SouthwestAir Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!" +1238,@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location +2951,@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline +8446,@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight. +8948,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)๐Ÿ™๐Ÿ™๐Ÿ™โœŒ๏ธโœŒ๏ธโœŒ๏ธ๐Ÿ™๐Ÿ™๐Ÿ™ +1497,@united any chance you could help rebook?? My flight Cancelled Flightled +6465,@JetBlue The Magic eight ball has never steered me wrong :) +7355,"@USAirways What is with your lost & found. My wife lost her phone in Philly, & followed your web instructions to call an 800#. No answer." +7823,@USAirways worst experience ever!!!! +7547,@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours! Get to CLT to horrid customer service! +7913,"@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!" +9893,"@AmericanAir obviously we did see an agent-booked us for tomorrow morning. No hotel, no transportation. #pregnantwithtwins #stranded #angry" +5185,"@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS" +5647,"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!" +5242,"@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting ""We are not able to sign you in"" msg." +2130,"@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough" +2092,@united Thank you! Have a nice evening. +5409,"โ€œ@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9Aโ€ + +Can't fly you anymore, we had a good run โœŒ๏ธ" +187,@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet +7938,@USAirways @AmericanAir how do I get thru on hold over 3 hours ? +3655,@SouthwestAir prove it +3426,@united + that's the gist of what the flight attendant told her. +8879,@USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD +1381,@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight +9040,@USAirways 4 hours... 4 hours... FOUR HOURS. It's like this is a joke to you. +7427,@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this?? +5037,@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime โœˆ๏ธ๐Ÿ’บ +4897,@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL. +3175,"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)" +9228,"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday" +8448,@USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni +11421,"@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?" +9173,@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :) +2235,@United @Skywest do it again! I will now miss one or probably both our Aspen events. #Fail +8068,@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr? +4236,@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight. +8589,@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored +8864,"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request" +24,"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!" +3363,@united looks like I'm settled in to where I'm going. Thx. +1088,@united customer service is the WORST. hanging up on customers intentionally after one hour on hold. +10572,@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA! +2841,@united @staralliance how can I book reward travel in August?? Everything is blacked out. +7537,"@USAirways 6 hours, no agent. Should I keep waiting?" +7470,@USAirways please keep Emily at you gso airport ticketing on staff she is amazing +10763,"@AmericanAir I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?" +4152,@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!! +695,@united this is atrocious customer service. +10597,"@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help" +6337,@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott +1227,@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy! +1999,@united I sent my details to the customer care link you sent me almost a month ago and no response. +276,@VirginAmerica got it. All set - Thanks! +5929,@JetBlue thanks for update http://t.co/K7uBOTMr1r +2953,@united I will be patient in my luxurious middle seat on my next delayed flight +3637,@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight +3906,@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service! +4778,@SouthwestAir lost my sunglasses & case on a flight 3933 last night - is there a lost & found? +5845,@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence +11198,"@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?" +4117,"@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! ๐Ÿ˜ž๐Ÿ˜ก flight #4229" +1137,@united Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed. +2767,@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen. +8182,@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father +11113,@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool. +7661,@USairways E190 lands without nose gear in Houston - @Flightglobal http://t.co/Yf9NhMwyFF +8608,@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?! +2490,"@united Thanks Yup I'm all set. It happens. SLC ground staff were prompt, helpful and courteous." +11177,@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow? +7742,@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?! +3935,@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport +2384,@united that link is not helpful as it does not put me In touch with management +8016,@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd. +7084,"@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules." +115,@VirginAmerica I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed +1863,@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L +3119,@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now +4258,@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir #BNA +10660,@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the +2819,@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment +8861,@USAirways your agent did not say +8697,@USAirways lost our luggage. #yay +10493,@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed. +4699,@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. ๐Ÿ˜’๐Ÿ‘Ž +3802,@SouthwestAir TY for your consideration! +6068,@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time? +3536,@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook +3825,@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me. +6642,@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee! +9985,"@AmericanAir Thank you for the response, we got it resolved at the counter." +1946,"@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!" +10082,@AmericanAir thanks... I finally got through this afternoon. :) +8840,@USAirways she also appreciated having her very own hashtag! :) #lucycat +9636,"@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that" +7269,@USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up. Recommend a call back feature. +9034,@USAirways is the worst airline Iโ€™ve ever flown on. You guys have treated me like garbage today. +7929,@USAirways by far the worst airline in history. I'll never ever fly your garbage again +7166,@USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week. +6963,@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits... +5867,"@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes" +4761,@SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC +882,@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too? +557,@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth +9386,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit? +1207,"@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay." +7684,"@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her." +8947,"@USAirways, 1st a reaccommodation, now a delayed flight for this one. & the Gate Agent still hasn't mumbled a word. Folks getting anxious." +6538,@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it +3211,@united how else would I know it was denied? +3630,@SouthwestAir would someone please DM me the customer relations number. The website has only customer service. +1708,@united can you make sure Iโ€™m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it. +8458,@USAirways Then told to offload because the captain was over hours? This has been a terrible experience. +1140,@united I did. It took about an hour and a half though +3162,@united dang... I thought I was in a teleportation device! Ua514 +6207,"@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price" +3730,@SouthwestAir it eventually arrived. just seemed really slow. :) +2660,@united Donna and Juan still the best in the United Club_ too bad UAL does not get it +1307,@united have you read your own same day travel change policy? +2567,@united ORD Gate C25 and Flt 619- remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ? +2834,@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines +11051,"@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits" +2151,@united Yes and that is appreciated but misinformation damages credibility. You may want to have someone observe in Newark #fwiw +9035,@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee +3835,"@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan." +11195,@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA +8876,Spend 1 HOUR on hold with @USAirways . +10318,"@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone? I can't wait 2 hours. :(" +5004,"@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd." +6626,"@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed." +1627,@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x. +9259,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit? +11319,@AmericanAir I want to speak to a human being! !! This is not an obscene request! +358,@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy +138,@VirginAmerica Keep up the great work :) +8491,"@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment." +382,"@united once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor.""" +10133,@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS +4857,"@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing." +10732,@AmericanAir ... Do I have to even say anything? Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo +1439,@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!! +946,@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR +5498,@JetBlue ok thanks. Safety first. +4916,@SouthwestAir Had a bad experience with them last week. They broke my bicycle that I had brought with me to do a bike ride in Fla. Why? +8556,@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay. +1932,@united yes refund my ticket and give me email address to let u know what happened +2352,@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated. +3236,@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks! +9564,"@AmericanAir No, had already waited an hour for it and wanted to get home." +3807,@SouthwestAir is not being responding to the @SpecialOlympics athletes. #notcool #Southwest +1936,"@united Great! I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable." +10285,.@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one. +4154,"@SouthwestAir Sent your way, thanks for the help." +2416,@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest. +8866,"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information." +6139,@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this? +785,@united at what pt do u just Cancelled Flight! Finally got stndby 4 1pm flight. What a day! #missedWork #clientNotHappy http://t.co/sUPrLfOi8T +6789,@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice +8036,"@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here." +8315,@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer. +10926,@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff +5668,@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free? +2172,@united give her the recognition she deserves! +2169,@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united +6628,@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success. +4009,@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2. +4340,@SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6 +910,@united still no response?? +6268,@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate. +2309,@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather +6591,@JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm +4458,@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05. +7597,@USAirways help im falling out of one of your planes +8897,"@USAirways My flight was delayed and rerouted, and not so much as a ""sorry for your inconvenience"" from the check-in agent? #notimpressed" +10781,@AmericanAir not anymore. +4652,@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir +6218,@JetBlue can you give me an update on flight 1684 MCO->JFK? They're saying mechanical issues but will not disclose what they are... +442,@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling. +3415,"@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?" +10100,@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG! +8875,@USAirways Would you guys please send service agents to gate B15 in Philly? All the people missed there connections and there's only 2. +9073,@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult. +5744,@JetBlue get flight 16 into the air +1054,@united I wanna be ride United airline! I love airplane +3699,"@SouthwestAir weren't too ""sincere"" when you Cancelled Flighted my flight and made me drive 17 hours to get home.." +929,"@united thanks for the link, now finally arrived in Brussels, 9 h after schedule..." +6468,@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers. +1829,@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United +9939,@AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco?? +9418,@AmericanAir โ€œInconvenientโ€ is such a convenient word. +2011,"@united your ""Airserv"" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity." +913,@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops. +7611,@USAirways churn rate increasing by the second +9520,"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely! + +http://t.co/wDyEkVB1Ze" +8916,@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4 +2606,@united how can you never got a flight from austin to Houston in time for a connection ever? Ever! +4928,"@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft" +6564,@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic! +9421,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this." +6,"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me." +7835,@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule +6583,@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks! +3361,@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work? +9027,"@USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever." +1635,@united we just left @flySFO (delayed). http://t.co/XzBAjMiekx +1141,@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn +359,"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but..." +2070,"@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW" +3134,@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :) +5160,"@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx" +6990,@USAirways your airway is a joke. I have never dealt with worse service +3243,"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere" +2242,@united 4016 529557. You going to transfer my car to me too? Because it's at the airport you couldn't get me too... +1474,@united it's boarding time for ua3882 but no crewe +9920,@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it +3259,@united can I get some help changing a ticket. 40 minutes on hold and counting.... +4020,"@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight? Called 1800IFlySWA, long long waits..." +10205,@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung upโ€ฆ +8566,"@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone." +3500,@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane +2658,@united why do you bother surveying me! +9858,@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient +1130,"@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc." +1819,@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed? +7461,@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA +9082,@USAirways is anyone working today?? Anyone want to pick up a phone? +9049,@USAirways thank you! Glad to be heading home! Great people at your call center! +9448,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings +7064,@USAirways you guys lost my luggage +4318,"@SouthwestAir not sure why we are still here in Dallas. Plane has been at gate for 30 min. No update at all. Flight 1140, poor service." +4669,"@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice" +5476,@jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac waiting. +11349,@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work! +10129,"@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?" +1856,@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW +2282,@united perfect! That works! Thank you! +10471,@AmericanAir 8 hours on the phone yesterday. Really? Still doesn't pick up status on US Air flight. +4008,@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again. +6401,@JetBlue Headphone jack not working on my flight. +11453,@AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow. +10707,@AmericanAir I'm trying to reach the advantage department to add my number to a recent flight +386,@united I flew United last month and the experience was AWESOME! +1628,@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA +9734,"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?" +10769,@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold..... +7718,@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours & still yet to speak to a human. +8892,@USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight. +11503,@AmericanAir Hey AA - can you help with an itinerary for a plat custy? Stuck in PVR and phones aren't working +1842,@united allowing passengers on my flight to block exit of plane +2497,@united U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. #inexcusable +201,@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-) +9291,@AmericanAir thank you for the confirmation. +3868,@SouthwestAir I love my Companion Pass (qualified 4th year). #HollyMais +5054,@SouthwestAir too Late Flight now +5889,@JetBlue your website is seriously horrible and so is your call center!! Almost makes it tempting to fly someone else!! #sodone +2702,@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms. +7922,@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service +331,@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome +3808,"@SouthwestAir A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040" +935,"@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR." +1774,@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies +9112,@USAirways I would be on my way but wether has delayed yet again.. Love the Charlotte ice storm!! Good luck with mad customers +8611,@USAirways Lilly M in SJU check in is fabulous! +10562,@AmericanAir help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for 3 hours. Need to be booked on next flight out. +989,@united Was able to send the DM. All good now. +5443,@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request +9634,"@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform." +6993,@USAirways @hhagerty that's a lie. +9876,@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting +5806,@JetBlue They just came out. Thanks for the follow-up. That's why you're the best! +10095,"@AmericanAir thank you, truly appreciate the help, just sent a DM" +10054,@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model. +6574,@JetBlue now when I call it's still at the warehouse and might be going out tonight +3052,1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money. +9980,"@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA" +8365,@AndrewFallis same here! On hold for an hour & then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight +4615,@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends! +3321,@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone? +8799,@USAirways @DRVRugby team is back home but luggage all wet and partly damaged - Not happy! #blizzard +6246,"@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?" +6048,@JetBlue who is he I must send a note!!! Too good for words! +3311,@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :) +11212,"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication." +10834,.@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories ๐Ÿ˜ก๐Ÿ˜ค๐Ÿ˜–๐Ÿ˜ฒ๐Ÿ˜ฉ +8210,"@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather?" +3628,@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot +10241,"@AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected" +1356,@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation +5002,"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms." +8990,@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great! +5823,@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate +10973,@AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg +5670,@JetBlue still waiting to board and see if they will give us the exit row. +3112,@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size +182,@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight๐Ÿธ#sfo +10236,"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport +Lots of info available of #winterops" +855,"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day" +9741,@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!! +4912,"@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. ๐Ÿ™" +9866,@AmericanAir thanks +1800,@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents. +10687,@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items +5482,@jetblue terrible landing on 915 +9632,@AmericanAir great job TYR ground crew...now let's get this bird outta here!!! Tell flight 3200 to wait on me...be there in 45 mikes! +1968,.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names. +9625,"@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside." +9428,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take +4697,@SouthwestAir Southwest is definitely my favorite airline to fly! :D +4987,@SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! ๐Ÿ‘ #southwest #southwestairlines +4650,@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline +1159,@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt? +9246,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal" +1325,@united I hope you lose the next govt contract +10020,@AmericanAir what's done is done. Not much you can do at this point. Trip is already over. +4796,@SouthwestAir How do I stop getting credit card apps? I already have a card! +6796,@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full +5808,"@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??" +11385,@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today +1455,@united no. I need you to have more than 2 agents at check in. +5410,"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)" +8333,@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking +2800,@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez. +7616,"@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U" +10337,@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone! +7815,@USAirways XNA has TSA Precheck! Would be nice if your system knew that. +4378,@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers. +11090,"@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?" +6716,@USAirways we were moved to a delta direct. Thank you for the accommodations! +3736,@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood +2261,@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution. +7429,"@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again." +4005,@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help! +2394,@united just sent - thank you! +1185,@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability +2007,"@united +Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience" +193,"@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected๐Ÿ‘Ž #DISAPPOINTED" +5525,@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous +771,@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work. Huge thanks. +1478,@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF +1846,@united this team added 30 mins on turnaround +3740,@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill Please contact her. +7986,@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now. +405,@united for the record- Rozana at Newark was lovely and helpful. #choosekind +11013,@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293 +9878,@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice +6317,"@JetBlue if there is a ""processing error"" the why do you send out full flight tickets and confirmations? #FlySouthwest" +6581,@JetBlue is definitely my new favorite airline. +1447,@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!! +342,@united Thanks. It is on the same ticket. +7468,@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined +727,@united Pleased to be a Premier Platinum +4577,"@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge" +3516,@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer +10271,@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email +11192,@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume. +7156,@USAirways We have submitted the customer relations form and await your response! +7851,"@USAirways this is ridiculous. I have a 6:00 AM flight and two hours of rest, wasted!!!" +1348,"@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...โœˆ๏ธ" +660,@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR +1492,@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain +9851,@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable. +5154,"@SouthwestAir can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours. Would love to DM flight info. Thank you." +11062,"@AmericanAir @manuel_c ""here for you"" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or...." +2524,@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2 +10361,@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL +9786,@AmericanAir It's sad how I can't afford any long distance trips though. :/ +5374,STOP THIS โ€œ@JetBlue: Our fleet's on fleek. http://t.co/Ac6zwmuOOnโ€ +3198,"@united My wife has been on the phone several times for past 3 days, with no result." +5717,@JetBlue according to jfk plenty of planes are landing. No problem there +8819,@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges +10508,@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing. +9509,"@AmericanAir +I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?" +8259,@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows +9300,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves. +40,@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/ +10213,"@AmericanAir so if your genuine, give me your opinion on what occurred last night 445 fly from phl, to mia. No assistance at airport" +6816,@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks. +9180,@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems +10225,@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us. +2723,@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail +10606,"@AmericanAir husband & I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?" +11126,@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united? +11240,@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad. +7155,@USAirways what's going on with your website & mobile app??? Help!!! +8890,@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees? +10650,@AmericanAir why wont you find my luggage without blaming everyone else? +7230,@USAirways Thank you. The website crashing for me. +5075,"@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You! #notcool" +7880,โ€œ@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.โ€ #generic +5394,No no no bad airline bad! *bops you with newspaper* โ€œ@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheidโ€ +9880,@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help? +7789,@USAirways @AmericanAir stranded in North Carolina and trying to figure out options but can't get anyone to talk to +10788,@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent. Never flying AA again if can be avoided #fail #pathetic +4088,@SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked. That would have been better info than advise 2 call +1967,@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it?? +10381,@AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help +10172,"@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain." +11072,@AmericanAir this is awful customer service. +6999,@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously +423,@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times. +10703,@AmericanAir Thanks for the champagne AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX +10976,@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid +9909,"@AmericanAir SO BAD service in Miami, AirPort.." +6142,@JetBlue needs to get its act together in #PHX +5661,@JetBlue is blaming @TSA for flight 584 luggage debacle! #luggagegate +4596,@SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ? +2659,@united worst airline ever after 70+ legs of travel I am officially done. On time is not in their vocab. I'm taking my premier status to A +141,"@VirginAmerica Thanks so much for the awesome support, you guys rock!" +2597,"@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM" +6701,@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed? +1377,"@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight. Airlines are the absolute worst" +3674,@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt? +11418,@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport? +6362,@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks! +10816,"@AmericanAir By ""answering as fast as they can"", you mean hanging up on every call?" +4741,@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy? +1138,@united Why is my time less important to you? #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail +7374,@USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now. +1787,@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K. +9288,@AmericanAir thanks so much! +4646,@SouthwestAir Report was filed but would like to support some active searching. Feels pretty passive now. Info on computer is precious. +7568,@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please +459,@united I'm so frustrated and nervous because of this. +6115,"@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling." +8179,@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream. +948,@united how about starting without the robotic response? +6370,@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time. +4628,"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past." +7358,@USAirways help! I've been on hold for almost two hours. Trying 2 get home. +5925,@JetBlue someone is here but has no info smh one bag came off and then nothing +6040,@JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight +441,"@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused" +6659,@JetBlue @KyleJudah be responsible for replacing it +8831,@usairways would it kill you to let me put my tsaprecheck number on my reservation? +3830,@SouthwestAir after an hour and a half then it came back damaged. Not happy ๐Ÿ˜ฃ +11122,@AmericanAir if this is how you guys work then i will never fly with you guys again. +6144,"@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight" +10450,@AmericanAir the one at 11:30am? My app still shows it as on time! +6344,@JetBlue flight 577 fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop +1958,@united what's the hold up with flight 6475 from SLC to DEN?? +155,@VirginAmerica wish I can afford to fly with you next Friday going back home.. love everything about your airline +4578,@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept +1089,@united was forced to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic +6049,@JetBlue can't seem to DM you guys.. JDHADP +7950,@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far! +1674,@united just DM'd +6763,"@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United" +9682,@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from... +6416,@JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN +2326,@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!! +7096,@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on. +9922,@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! ๐Ÿ‘Œ๐Ÿ‘Œ๐Ÿ‘Œ +10302,"@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!" +6450,"@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3)" +1715,@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for +8381,"@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made" +3831,@SouthwestAir why does the customer service have rather inconsistent information +6299,@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT +3348,.@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2 +10991,"@AmericanAir I didn't miss my flight. American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault." +587,@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet +10995,@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now. +2990,"@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?" +10718,@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2 +9144,"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm" +10251,@AmericanAir really +264,@VirginAmerica thank you +10077,@AmericanAir @kanne822 @SouthwestAir is better than AA. +6788,"@USAirways your CSR in PHL suck. Flt 3883 gets cx'd, i get rebooked to the next day? On standby for 4011. Not hopeful." +9834,@AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :( +3864,@SouthwestAir sign me up! +6274,@JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux? +11312,@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well. +3711,@SouthwestAir another great trip! LAX 823 - LAS 3075- BNA. Thanks so much!!! +8438,"@USAirways ""Able""? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?" +1529,@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta +9491,@AmericanAir Thanks! +923,@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines) +9316,"@AmericanAir ""Airport snow removal method #22..."" +Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN" +7329,"@USAirways we flew out, through and into good weather. when we landed, another technical issue with gate. improve service or lose customers" +4364,@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!??? +669,@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened. +3604,@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! ๐Ÿ‘๐Ÿ˜Š +5108,"@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers" +10402,"@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!" +5248,@JetBlue Longing to look into the blue eyes. #firstlove +7183,@USAirways but my bag is still missing +2591,@united flight 4841...3 gate changes on top of this. Really hoping you can compensate with some points/mileage to my account! +5906,@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves. +6509,@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue +7133,@USAirways I called the number and they said no one is available to take my call...guys this is insane +2307,@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used? +8804,@USAirways What's the point of a baggage claim ticket if they don't scan it for tracking? +3690,"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????" +687,@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet +612,@united can you tell me how to file a claim for clothing that had to be purchased? +7167,"@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule" +9139,@USAirways right on. Up. Up & away โœˆ๏ธ๐ŸŒž +3200,"@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know" +6629,"@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks." +4135,@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook? +1898,@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta +282,@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker +258,"@VirginAmerica, I submitted a status match request a while back and still havenโ€™t heard! Iโ€™m flying on Monday. Can you look / accelerate?" +10884,@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight. # fire the software programmers +4943,@SouthwestAir thanks for your excellent response time and assistance! All set :) +2822,@united the best seats should be for paying customers and we should get to board first #badcustomerservice +3525,@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr +11151,@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu +5223,@JetBlue ive tried on my phone and laptop :( +2285,@united your customer service is crap. +6063,"@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!" +8078,"@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?" +4654,"@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights." +5000,@SouthwestAir thanks! I expected a wait... Just not that long. :) +6710,@JetBlue is REALLY getting on my nerves !! ๐Ÿ˜ก๐Ÿ˜ก #nothappy +10774,@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help? +8676,@USAirways this has been the worst trip with little to no customer service +5416,@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!! +475,@united kudos for not Cancelled Flightling flights from DFW this morning. United usually first to panic... +2555,@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress? +8087,@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail +7,@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D +6411,"@JetBlue, my dads vacation to SXM got delayed a day because of @AmericanAir shoddy service. Earliest FLL > SXM flight? trying to hep him out" +10582,@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers. +10297,"@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code" +5546,@JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible & certainly not EMV compliant +2426,@united or you'll Cancelled Flight my flight like you just did +6744,@USAirways @AshleyKAtherton Over an hour on hold so far +11115,@AmericanAir how hard is it to have catering ready to go? +2274,@united thank you.. Appreciate the response +1577,"@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting." +7264,@USAirways I've flown 6 figured worth of miles in my lifetime. This was my first and last ever flight on US Airways +3970,@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched.. +5879,@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home. +9729,"@AmericanAir I did twice.got a letter back saying that your company ""doesn't issue refunds for phone bills"" help!phone will be shut off" +10778,@AmericanAir Toby hates you lol +7193,"@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge. You treat your customers like crap" +3867,@SouthwestAir got mine! Just in time for the wife and my 15th anniversary! +10874,"@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer" +6823,@USAirways why aren't you updating flight status/delays? +7548,"@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago. Sitting in airport, wondering#irritated" +781,"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!" +1749,@united Thanks for the upgrade- please try to get my company to approve more business class travel. +6519,@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess +5774,@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFiโ€ฆ http://t.co/NY6CS7jRuV +2324,@united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact +5055,@SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r +10415,@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please. +1727,@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back! +610,"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while.." +4666,@SouthwestAir That would be great. Thank you! I'll send it over when you follow. +5413,โ€œ@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jSโ€ YASSS JetBlue ! Tell them ! +8103,@USAirways seems to be the only airline without a dedicated line for status members +8174,"@USAirways Congrats, you've just lost a customer for good. When I made a United weather change, free/5 min. You guys 2 hrs on hold & $25." +8535,@USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!! +3750,@SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' ..... +97,@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him. +6985,@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA) +3137,@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines +1537,@united of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll +3648,@SouthwestAir been all up and down the area where the pic was taken and don't see any albums. +1517,@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time +10803,"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!" +4624,@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped. +6566,@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights +2090,@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW +7097,"@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need." +6171,@JetBlue thank you #loyalmosaicmember +7521,@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699 +572,@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW +10475,@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service +3062,@united a plane took our gate and now we're just waiting in a lot at DIA +597,@united I'm very frustrated and have wasted 2 days now due to your equipment failures. +6633,@JetBlue dropped 3x in past hour +7875,"@USAirways yes, i am as well. **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here." +7345,@USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO +6304,@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain +9287,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal." +10903,"โ€œ@AmericanAir: ""Jason, you'll end up missing your connection. Please see our DFW agents for assistance.โ€ Nope! Hasn't taken off yet, still!" +5976,"@JetBlue yeah that's all been done. Define ""incidentals""? How much can I spend on gear so this trip is not a waste?" +8562,@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted +1938,@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy) +8100,@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help! +1753,@united Hubby made it by the skin of his teeth! :) +3670,"@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?" +9293,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help. +2361,"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers" +4260,@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA +5432,@JetBlue thank you. Appreciate that!! +6285,"@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!" +10079,"@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!" +10931,"@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding." +9070,"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today." +9886,@AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help! +5591,@JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue +1171,"@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo." +7927,@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm +10543,@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs +10804,@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else +9357,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored. +10581,@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous. +874,@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag +2297,@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline. +10746,@AmericanAir you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded +2643,@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now? +5347,@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport! +9032,"@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight." +11462,@AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW +581,@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period. +204,@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS +7896,@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald +2014,@united 132 characters does not cover my reasons I'm afraid +905,"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes." +631,@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh. +8461,@USAirways offloading the plane?!?!?! This is ridiculous!!!! +9635,@AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated. +1974,"@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it." +162,@VirginAmerica thanks so much! +4998,@SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day :( +4713,"@SouthwestAir aww thanks!! Other than that, love it!" +1431,"@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649" +6868,"@USAirways A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period. I submitted a doctor's note." +10551,"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot" +7710,@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through +7736,"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason" +4283,@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online! +7531,@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation! +9209,@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures +3384,@united which is why my next flights to Miami will be on another airline. +11044,@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning. +9399,@AmericanAir still waiting for a flight... I should get my money back +9756,@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be. +7462,"@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag" +3331,@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon. +6404,@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM +8895,@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in. +2096,@united No thanks. Took care of it when I called +9703,@AmericanAir We all did! Skipper's walk-around too :( +7999,@USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?! +5017,@SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ +8738,@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa. +1449,@united will do. Just need to get CVG.... and my bag too. Thanks +6900,@USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person. +2610,@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue. +1900,@united @nathankillam or your staff could try not throwing the luggage around. +8186,"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime" +3920,"@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch ""Buy""" +2757,@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm. They were super helpful! +6397,@JetBlue I don't think I'll be testing those waters out on my own dime again. +10014,@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice +2097,"@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain" +8329,@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has +10915,@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class... +5624,@JetBlue 5 hours delayed now in hour increments? Really? & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday? +9028,"@USAirways what does ""your reservation is 'out of sync.'"" mean? On hold w customer service 12 min and want an idea what is up" +3471,@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting +8266,@USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy +2171,@united yes but taking two days to get bag delivered. Missed a full day skiing because of this. +10661,@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning. +10604,"@AmericanAir , I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call" +8590,@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy. +2010,@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6 +11300,"@AmericanAir we are waiting flight 919 ! +We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU" +1283,@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up! +11084,@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded +1019,"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised...." +8667,@USAirways I paid for my seat. I expect to be able to use my full seat +2810,@united thank you! My second flight I already got bumped up to 1st! Love it! +9971,@AmericanAir now a delay to the rebooked flight?! +1651,@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime +11100,@AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped. +1169,@united sitting on UAL 683 - a comedy of errors. UAL is incompetent +6256,"@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked." +5469,@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster. +10086,"@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available" +867,@united 1.75 hour delay. Nothing says sorry like a voucher. Missing time with family. #family #precioustime +5093,@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well +5433,@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL ! +541,"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights." +11350,"@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted" +6354,@JetBlue Thank you so much! I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue! +10785,@AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life... +3390,@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter +9297,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this." +11461,Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots! +3959,"@SouthwestAir @AARP @JimCramer 75yo mom says, ""Hire more staff to accommodate your audience"" You could learn lots from her. She's off to FL" +6643,"@JetBlue +But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service." +6841,@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours. +9574,@AmericanAir there is a fat man stuck in your airplanes bathroom +3586,@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me +9340,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican +2563,@united just got my lost Kindle in the mail! Thanks again. +5036,@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever +1080,@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars +5891,@JetBlue Counting on your flight 989 to get to DC! +4966,@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again? +2023,"@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best" +10379,"@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me..." +7909,"@USAirways its fine. + +Just wondering where my money went..." +10078,"@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out!" +7321,"@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no..." +226,"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)" +1013,@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS +1929,"@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http://t.co/kKEDjNRTWoโ€" +5251,"@JetBlue Annnndddd, I just booked my flight. That was easy." +2179,"@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks" +697,@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why? +1124,"@united if you don't like delayed bags, why do you let it happen so much?" +7378,@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa +9484,@AmericanAir you could train your flight attendants to have some manners and decency +5110,"@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position." +7902,@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here. +1778,@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area +9221,@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1) +2634,@united would be hard to be worse than last time but I'm sure you'll give it a shot +7544,@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838 +7604,@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website. +3489,@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef +1037,"@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue" +9453,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff" +8505,"@USAirways I already HAVE, four times" +2649,@united ok thanks. I sent you a DM too. You can disregard that. +2979,"@united Is your company motto: ""I do not care!!!"" I heard several times from your employees to your clients in the past week."" #idonotcare" +2547,@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. ๐Ÿ˜ž +5132,@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating! +2159,@united go bankrupt again and transfer all of your assets to $LUV. That would be great. +9114,@USAirways tooooo many Cancelled Flightations! My chain of command hates me now +6445,@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. ๐Ÿ‘ +3967,@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded +1428,@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I +9720,"@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no" +2520,@united nawww. United is my fave airline. +8033,"@USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed..." +9973,"@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise." +11389,@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew? +448,@united I did DM the details but still no response. I have to book today. +9800,@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH ๐Ÿ˜ +5995,@JetBlue thanks for letting us know. Hoping for no more delays! +9286,@AmericanAir narrowly made standby...lots of snags this trip! +3727,"@SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing" +7353,@USAirways @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour +8553,@USAirways thanks. If you have another method also that would be nice. Appears to be a design flaw +6279,@JetBlue thank you! +10327,"@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes." +7295,@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6 +6251,"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue." +5926,@JetBlue there's is nothing there because apparently I have to connect them for that to be true. +2460,"@united oh united, how much I despise thee!" +22,@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS +2066,@united so much for being here to help. Very disappointed in your customer service. +1653,@united we have tried to change our flight THREE times on the phone and got disconnected each time. +8894,"@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?" +8706,@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled +1376,@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car. +1724,@united Sandra at ur international checkin counter was rude and offensive. She commented she didn't care if I complained cuz she had 25yrs +3754,"@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|" +8652,@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt +4183,@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs +4082,@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam +8474,"@USAirways I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice." +6579,"@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?" +4558,@SouthwestAir and now no wifi??? Come on. +3537,@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30 +7003,@USAirways ok thanks +10938,@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already? +9511,"@AmericanAir It's been 3 weeks and no reply from customer relations yet. Running out of time, please help. request: 1-2888155964 thanks" +8789,@USAirways you see now that is a lie. They auto respond with insulting email. #sucks +646,@united Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies?? +6381,"@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!" +7527,@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!? +11197,@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions? +7165,@USAirways they told me to call back Late Flightr +9229,@USAirways it takes a month? +7697,"@USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. ""Please call back Late Flightr"".For 18 hours? Not good enough" +10865,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone! +4875,@SouthwestAir Awesome!!! Sending now. +9926,@AmericanAir it's not about the delay. It's about the communication. +5341,@JetBlue once again my flight is delayed. I hope I dont miss my connecting. Please don't fuck me... I have a girlfriend -_- +7031,@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright +2160,"@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but ""unavailable""to book. False advertising much?" +685,@united Thank you! +2461,"@united flt 912. Capt Herman is amazing! Came out before flight to play ""ask the captain anything."" Wonderful ambassador to the airline!!" +7128,@USAirways how long for a reply +6267,@JetBlue doesn't help if I have to fly on specific days +4941,"@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto" +5946,"@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass!" +4583,"@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same." +5784,@JetBlue Great service from PBI to HPN! Thanks. +7569,@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card. +9841,@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable +521,"@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!" +8714,@USAirways delays to the max +3983,@SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent +11040,"@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled." +780,@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse? +9706,"@AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??" +5607,"@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2" +5978,"@JetBlue 162, SMF to JFK!" +8843,"@USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase." +3747,@SouthwestAir I did. Still haven't heard a thing. +2196,@united 2 days and 3 planes with mechanical issues? Now over 1.5 hrs Late Flight sitting on this plane. This is insane!! +8561,@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS. +11405,@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank +4285,"@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook" +8569,@USAirways lol me too +6979,"@USAirways I asked if that was SOP, and they said โ€œIt is now.โ€ But yet the other 11 flights, nothing. Is this a policy or not?" +1827,"@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!" +9154,@USAirways Thank you so much its been a very stressful day +11169,@AmericanAir not to mention its a three hour wait to get an agent on the phone. +2376,@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss +8551,@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member. +3839,"@SouthwestAir no you are not, you just care about mighty dollar." +1246,"@united thanks, it was my first time in a United lounge and felt welcomed." +7504,@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags. +6511,Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes! +5439,"@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --> SFO flight today." +10742,"@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin" +8964,@USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways +11222,@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines +5510,@JetBlue But not reddit? I work for the site and this is ridiculous. +5330,@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already. +4531,@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;) +365,@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad +11520,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!" +147,@VirginAmerica canโ€™t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook. +1668,@united I'm still trying to get things worked out and you have yet to respond back. +10221,@AmericanAir thanks! +7650,@USAirways NOW they're not even accepting calls AT ALL! Come on. +8599,@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!! +7788,@USAirways @AmericanAir Also your on-hold message is trying to sell Valentines Day gifts. Over a week Late Flight. Sounds about right for USAir +3456,"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait" +3271,@united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv. +4940,"@SouthwestAir Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab" +9223,@USAirways thanks I hope I get to my destination +6230,@JetBlue @TSA JetBlue never disappoints ! +10287,@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA. Can you help? +9377,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers" +9047,@USAirways Stop reposting same autoresponse That was return flight home #imateacher. Couldnt get to RSW #neptune#waivethefee #notmyfault +3926,"<3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!" +9871,"@AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home & see my wife & kids." +8080,@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour. +78,"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?" +7088,"@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box." +2247,@united Thank you. Any help is appreciated. +9536,@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint +11476,@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun +9570,"@AmericanAir Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?" +7451,@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not? +8980,@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again +2279,@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you +8123,@USAirways - been on hold with reservations for over 30 min already! #worstairline +3897,"@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back. Thx! ๐Ÿ˜„" +9314,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_- +7177,"@USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed." +11375,@AmericanAir @AmericanAir how do you expect to do that? +3631,@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it +9962,@AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta! +6272,@JetBlue what's up w flt 4? Brothers fiancรฉ sitting on board for 30mins w tech issues. +8616,"@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?" +392,"@united as a 1k, I'm always hoping for improvement." +3191,@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day. +16,@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select??? +4200,@SouthwestAir is really gonna hear my mouth about this bag situation. +2672,@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call. +6164,@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport? +3493,@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two. +7394,@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal! +4839,@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it. +593,@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded. +10759,@AmericanAir can someone actually either call back or help me figure out how I'm getting home??! +8737,@USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere. +5827,@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :( +7961,@USAirways standing in line with 100 people all looking to do the same +5887,"@JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK. Stranded my family in the baggage area and lost my daughters luggage" +2355,@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me. +6036,"@JetBlue, why must you always delay my Late Flight night Orlando flights? ๐Ÿ’”" +4798,Bingo! โ€œ@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MRโ€ +9989,@AmericanAir rebooked into a different airport. Throwing a wrench into plans ๐Ÿ‘€ +4592,@SouthwestAir thank you! +8656,@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing +163,"@VirginAmerica Trying to reset my password, email never arrives. Help?" +10698,@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08 +10896,@AmericanAir AA45 ... JFK to LAS. +11285,"@AmericanAir third you lost her bag & after 50 mins of being on hold you told her she would ""eventually get her bag"" completely unacceptable" +7380,@USAirways Can someone please answer my call. I have been waaaaaaiting!!! +11488,@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this! +6356,@JetBlue Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today. +9092,@USAirways no wonder you are the lowest rated airline in america. #shameful #USAirways +5542,"@JetBlue @julesdameron ""Considering?"" #Accessibility is an absolute MUST! #Equality" +6007,@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O +7993,@USAirways @rylietolbert15 wow you wouldn't say +7638,@USAirways is the @comcast of airlines #2hrs35minOnHold +6793,"@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your ""go to"" maneuver?" +7758,@USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight +4837,.@SouthwestAir 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate +2293,@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness? +6548,"@JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk" +7898,"@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest." +4481,@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad. +3716,"@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response. Need an explanation pls. #notsatisfied #smh #unhappy" +6140,@JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. ๐Ÿ˜’๐Ÿ‘บ we have schedules too +1549,@united I am still in the airport waiting for my flight. +2044,@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight... +767,"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted." +5693,"@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy..." +7870,@USAirways i've been on hold since 11:30pm need to reschedule my Cancelled Flightled flight for a morning departure tomorrow. please help!!!!!! +7857,@USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp ๐Ÿ˜ญ๐Ÿ˜ญ #imtired #wannagohome +3302,@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail +4517,@SouthwestAir LOVE IMAGINE DRAGONS SO MUCH I EOULD DIE IF I GOT TICKETS +10479,@AmericanAir how comes no one has answered my calls or emails? +9341,@AmericanAir another day another grievance with this airline. No customer service +3292,@united Classic +9011,@USAirways Will do. I appreciate the response. +1403,@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN +1382,@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow. +6928,@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain it's no wonder you had to sell +5671,@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business +1638,@united Life goal: complete โœ”๏ธ +11305,@AmericanAir I have been on hold 3 hours. 2 seconds of it with a rude agent. +6907,@USAirways you are the actual worst. You have zero respect for your passengers. I'm officially done flying with you. +8591,@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its +6406,@JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed! +9074,@USAirways 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable. Fix this or I'll put it on blast on social media and TV +1179,"@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there." +5448,"@JetBlue nope. The ""regular"" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS." +5078,@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now! +8648,"@USAirways My booked seat ended up being the last row which was labeled ""do no occupy"" had to play musical chairs for 30 mins. Unacceptable" +5175,@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help? +689,"@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?" +10560,Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!! +6525,@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks! +11332,"@AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight." +6488,@JetBlue @Cayman_Islands I know that bar :) Wish I was there now! +7154,@USAirways 1899. Thanks +9722,@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere +6610,@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check. +9896,@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH +4349,@SouthwestAir @dultch97 kid just wants fucking money #scumbag +1884,"@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice" +9982,@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks! +2494,@united maybe on my return trip ๐Ÿ‘ +5947,"@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30" +3036,@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone. +5777,"@jetblue all your online resources say we're on time, but clearly we are not. This is not very information age of you..." +845,"@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status on an airline that's unsafe? STUNNING" +8734,@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen. +7967,"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!" +10628,@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together. +7340,@USAirways Instructions say to CALL. I'm just doing what it said to do. +10401,"@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--" +9565,"@AmericanAir 4285. Apparently weโ€™re told, staff on the ground keep promising to come and they donโ€™t." +7137,@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :( +2964,@united 4 different departure / arrival updates for UA304??? In 1hr. Please! +2529,"@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled" +5772,@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!! +1048,@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons +7045,@USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help +1960,@united thank you for the help!! +2530,"@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family" +8429,@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days +4917,โ€œ@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SWโ€ I've been rebooked 4 times!! Still stuck!! #SMH +9325,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?" +5901,@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled +8286,@USAirways there is a travel advis for nyc and phil PA -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen? +4259,@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice +10018,@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled! +5656,@JetBlue your agent told us TSA didn't have a crew to get bags! +6097,@JetBlue mechanical failure isn't Boston' fault. +5907,@JetBlue send more service agents so all the stranded passengers can be helped!!!๐Ÿ†˜๐Ÿ†˜๐Ÿ†˜๐Ÿ†˜๐Ÿ†˜๐Ÿ†˜๐Ÿ†˜๐Ÿ†˜๐Ÿ†˜๐Ÿ†˜๐Ÿ†˜๐Ÿ†˜๐Ÿ†˜๐Ÿ†˜ +7373,"@USAirways flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement ๐Ÿ˜ก" +2978,@united this may be the last time I fly your airline. +10240,@AmericanAir @USAirways you can help by now finding my baggage!! Reply to me ASAP with who I can direct details to. +10743,"@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight." +6721,@USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund +7842,"@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!" +8264,@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers +10134,@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight! +3138,@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail? +8325,"โ€œ@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.โ€ #false" +11457,@AmericanAir You guys did an amazing job today! Know itโ€™s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me! +1826,@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon! +5548,@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t +8785,@USAirways @AmericanAir First Class all the way!!๐Ÿ’บโœˆ๏ธ Headed to @portlandjetport http://t.co/kDMq0jps02 +560,@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United +10178,@AmericanAir 77min still on hold to chg award travel #sorrynotsorry +8435,@USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off +5435,@JetBlue someone should screen what you play on your flights. http://t.co/tNY9uIpha5 +4437,@SouthwestAir already booked my tickets for August 20th-30th! Can't wait for my vacation! +8597,@USAirways some people in line have been waiting 55 minutes for a customer service representative +1442,@united cannot direct message you you do not follow us. I want my luggage. Please hep +8453,"@USAirways it was 1838, almost 5 hours Late Flight due to mechanical." +4406,@SouthwestAir yeah haha. Never been in one. It's expensive ๐Ÿ˜‚๐Ÿ˜‚ and we will!!!!! So much fun! #destinationdragons +11007,"@AmericanAir To add, I have to get up to go to work tomorrow am. I don't like having to wait up until 12 or Late Flightr. CS sucks." +1689,@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm? +11387,@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that? +10386,"@AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution" +5962,@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish. +2496,"@united i got it at the gate, thanks for checking!" +9758,@AmericanAir I DM'd you +340,"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock." +2408,@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail +9646,"@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?" +5782,"@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!" +4576,"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!" +3725,@SouthwestAir nice touch on the passbook integration! +2785,@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck +1012,@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien +5280,"@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr" +4895,@SouthwestAir 2 bags fly free! So what's with all the carry-on's? #packingayak @BrianReganComic +7121,"@USAirways okay, great. Thank you!" +6549,"@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting." +4037,@SouthwestAir no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me. +148,"@VirginAmerica your mobile site is broken, shows +""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin" +285,@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing! +11146,@americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. โคโค +8555,@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ +9707,@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information +6770,@USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks +4443,@SouthwestAir That guy was the flight attendant on my last flightโ€ฆ he was hilarious! โ˜บ +7446,"@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving" +236,"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board" +11071,"@AmericanAir Yeah, try harder. No catering truck in sight. Can we just leave now w/o the food won't eat anyway?" +7123,@USAirways I am in meetings in California and have no luggage!! +9644,@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible +3083,"@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts & still didn't make an announcement" +632,"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!" +6813,@USAirways I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets +2493,@united thank you so much. How will you be able to contact me? +2665,@united You guys are atrocious. Far better service as silver on Delta than you as a platinum. I'll be switching back to delta. +9805,"@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to." +10914,@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is +9723,@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp. +9781,@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back +4211,@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist? +3874,@SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason. All I was told was sorry after 2.5 hrs waiting +9424,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves. +2817,@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica... +9541,@AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK +11326,@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again +10372,"@AmericanAir @united week is going to make up for anything, or put me at ease. You should be asking me how you can fix things, how to..." +7426,"@USAirways @AmericanAir pissing off thousands of East coast customers. When the delay is longer than the flight, you = fail" +9936,@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call +9784,"@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow." +10626,@AmericanAir Please stop changing my flights for Spring Break. This is the 5th time! +1735,@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick +7397,"@USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!" +4255,@SouthwestAir on hold for over an hour twice? Terrible. +9562,@AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&likely to be told we need more fuel.#cycle +2475,@united they have access to the dial that makes it faster do they? +11521,@AmericanAir DMing you now! Big thanks. +3713,@SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting. +10369,"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated" +1804,@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline. +707,@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail +10615,@AmericanAir - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop +5189,@SouthwestAir finally! +5472,"@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet." +72,"@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?" +7843,"@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable" +5101,@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS +6764,@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!! +9382,@AmericanAir thank you! +1125,@united the delay is due to customer service for 20 people? What about the DIS-SERVICE you provided for 100+? #FlightFail #Hour20Delay +1241,"@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever. #UnitedAirlines" +9525,@AmericanAir I need an answer why we can't get into Wichita Falls. +2349,@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help +6602,@JetBlue the whole plane. Hoping for better luck on the return flight Sunday. +6780,@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing. +4358,@SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts +1343,@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work. +11526,I just need a place to sleep when I land without accommodations in PLS @AmericanAir! +10033,@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage +11059,@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles. +8632,"@USAirways of course! ""Yeah, travel has gotten harder. Ask other passengers if they will switch"" it's not the fact, it's the attitude!" +6652,@JetBlue thank you. Just sent msg. +1100,@united i need help but in spanish +9160,@USAirways Absolutely!! The staff was amazing!! +8841,@scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...) +7327,@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow +7622,@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air +987,UA3388 @united was Cancelled Flightled not delayed. Re-Flight Booking Problems still 90 miles from home. At least acknowledge the Cancelled Flightlation. +2852,"@united what you did was illegal and a breach of contract. I will be in touch but not through your ""customer feedback""" +8853,@USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway +630,@united I left my comment with customer care. Thanks for contacting me. +1249,@united 100. % failure in 2015 #UnitedAirlines +3179,"@united Direct Messaged you, didn't hear anything back" +482,@united did bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines +3040,@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k +5010,@SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!! +10089,"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket." +7000,@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help! +3273,"Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP" +7227,@USAirways Thanks! +3683,@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR +6674,"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat" +6807,@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem +11242,@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears +1316,@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!! +3225,@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service. +1072,@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment? +4815,@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere +10532,@AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??! +5752,@JetBlue #489. Flight #589 is departing before we even board +10559,"@AmericanAir If you care, could you have someone call me to explain what is going on." +4616,@SouthwestAir can't DM you without you following me... +3097,@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening +11142,"@AmericanAir here we go again #aa106 ""Plane not ready"". Are we going to find the crew run out of time again like last night #shortstaffed" +6869,@USAirways I've never been treated this badly +1300,@united you guys are complete ass +7285,@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me! +6284,@JetBlue That's why I love JetBlue! #truebluemember4life +5495,@JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it. 5 minutes. +5291,@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year??? Help me fix please. +1798,@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix? +5203,@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville? +8227,@USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family +5047,@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk. +6441,@JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz? +8636,@USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time +8105,"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80ยฐ in MoBay!" +2359,"@united will flight 5559 to YYC be providing free food when we are allowed back on board after the ""broken lightbulb""" +10837,"@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?" +3654,@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/ +7052,@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down. +1286,"@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!" +10536,@AmericanAir 2days 2plains 2fails +4445,@SouthwestAir shhhh i don't want something else to steal our deal๐Ÿ˜‰ +2137,"@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar." +6787,@USAirways like they will call me? I'v been trying since yesterday and no one is answering... +11256,"@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An ""aw, let me help"" cld mk it btr" +11060,@AmericanAir we have 3 more passengers with me There are two more reservation numbers +10355,@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide? +6894,@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight. +9898,"โ€œ@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.โ€ Always! I adore American Airlines!" +8564,@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :( +7151,@USAirways Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail +963,@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy +6012,@JetBlue I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed. +4882,"@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns." +140,@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously +10428,@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N +8906,"@USAirways +This is how vacations get Cancelled Flightled been on hold โคตfor 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb" +6936,"@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers" +6542,@JetBlue yes! Announced we will take off. You're on it! Thank you! +5243,@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys! +4431,@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M +9653,@AmericanAir Thatโ€™s a rather clunky process. Whoever designed that clearly doesnโ€™t understand e-mail 101. +406,@united thx for update +8212,@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with! +9196,@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help? +9666,@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull! +9966,"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?" +9135,@USAirways @AmericanAir we are on us/aa flight 4443.We arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update? +8234,"@USAirways new slogan should be ""if you don't want to arrive on time, pick us""" +4399,@SouthwestAir well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed +5252,@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen! +11,@VirginAmerica SFO-PDX schedule is still MIA. +4760,@SouthwestAir filing it now. Thank you for your response. +1177,@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been +2863,@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary +6471,"@JetBlue marks 15th year with new ""Bluemanity"" plane design - Sun Sentinel http://t.co/SjVEelween" +6228,"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler." +9218,@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are. +2989,@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay. +9153,@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email. +7117,"@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service" +7010,@USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP +9884,@AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money? +8927,@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me? +1440,@united never flying United again! Worst experience ever +11251,"@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me" +2875,"@united Okay, thank you for your help :)" +9108,@USAirways was rebooked but sucked big time. Crappy layover. Customer service very sub-par. +10503,"@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet." +10159,@AmericanAir is there a way to reserve my dogโ€™s flight without speaking with a representative? Just was booted from your helpline! +7232,"@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to ""ground handling delays affecting a prior flight.""" +3726,@SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport... +2772,@united Iโ€™ve filled out the form twice. No email. I have a lost item code. Can you verify it was received? +454,@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago +9013,@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword +8189,@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st. Thanks guys! +1367,@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means. +3712,@SouthwestAir your checkin is lame for business. Really last seat? I have broad shoulders haha +11368,"@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!" +1388,"@united yes, computer would allow me to get to San Diego quick but customer service will not help. Says can't rebook http://t.co/KcVUbUYExc" +9042,@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!! +1000,"@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?" +7761,@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights. +3553,"@SouthwestAir Switching planes due to mechanical problems. How does reboarding work? Was A49, now at end of long line. Stuck in middle?" +4114,@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair +1667,@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane +3173,@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again! +9539,"@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length." +10854,"@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr" +488,@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr +3230,@united is amazing how hard is to talk with customer service! !! +3828,@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust. +10111,@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day +5208,@SouthwestAir flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help +7848,@USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck +5704,@JetBlue thank you. We are finally at the gate. +11131,@AmericanAir trying to check in for flight. On line not working & agents too busy to take my call. +8133,@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding! +703,@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry. +5105,@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time +10274,"@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didnโ€™t call back. #help" +3291,@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for? +8125,@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting! +9519,"@AmericanAir I'd love to take my seat, but it appears as though someone already has. #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb" +11121,@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight +10416,@AmericanAir =UNAmerican Airlines just lies and poor customer services... +4909,@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. ๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ +4440,@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation +986,"@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool." +10666,@AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will. +10462,@AmericanAir work would be much better with my lesson plans and music for my classes today. +7705,"@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!" +6257,@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone? +6089,"@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating." +5238,@JetBlue it's poop and barely works +1198,@united customer service sucks! They hang up after waiting an hour and talking for 5 minutes. +11425,@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight. +7519,@USAirways Everyone on Flight 669 from LAX to RDU enjoyed waiting an hour & a half in baggage claim for their bags just now +6812,"@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE." +9206,@USAirways will do. Hoping for a voucher for a future flight #Optimistic +8320,@USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU +9556,"@AmericanAir +Hello...My baggage has been lost in another city. Can anyone help me with this?" +7175,"@USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??" +4470,@SouthwestAir please do. Hate having to fly a different airline. You're my fav. +891,@united received hotel but no food. Also email for 3750 miles. Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation? +1969,@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff! +5757,"@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as ""on time"" #updateyourwebsite #489" +6527,@JetBlue no ... I am guessing I have to call someone +6294,@JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain +7595,@USAirways flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see? +9110,@USAirways have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw. +3249,@united ooh thanks! +6570,@JetBlue right now completely pissed off +6638,"@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on" +7351,@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope. +10590,@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr??? +9400,@AmericanAir I Cancelled Flighted my flight. I really donโ€™t need this much trouble. +7473,@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands... +10633,@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled! +10023,"@AmericanAir 3349, was supposed to be in little rock at 10am this morning." +1239,@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on +2289,@united thanks +2740,@united Can i get a refund? I would like to book on a better airline. +8467,@USAirways Exicted to be flying with y'all soon !! +4585,@SouthwestAir :( Thanks for the opportunity... +9227,@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well... +1229,@united How about free wifi when your flights delayed? Only 20 mins allowed! +9200,@USAirways still crickets from customer service. +6980,@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination. +5178,"@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time" +4293,"@SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2" +1058,"@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ" +6262,"@JetBlue has screwed me over for the last time. @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService" +281,@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :( +9235,"@USAirways Iโ€™ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?" +9508,@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire +968,@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse! +3953,@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You. +1939,@united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help +9769,@AmericanAir appreciate it!! +1274,"@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline" +619,@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee +9819,@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO +1742,@united Anyone there? Did you read my DM? +1390,"@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights. @AerocivilCol" +2203,@united I need you...to be a better airline. ^LOL +3568,@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston. +6116,"Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue" +11505,@AmericanAir we've been on hold for hours. +6052,@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining +3178,@united Ugh. My bags were sent to Palm Springs and not to LAX as promised. They better be at the hotel when I get there. +3192,"@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude." +9499,@AmericanAir the flight is not going to make the connection to #MEX #AA2444 +6099,@JetBlue 290 to Boston +7029,@USAirways citizen. I fly your airline constantly and am so offended. Derrick Bussey. Now Im crying on this airplane because I'm so upset +575,@united Not encouraged that I'll have my CPAP tonight. +6656,@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts. +7115,@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold. Sorry #minefits +11135,@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me. +6276,@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee +9472,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait +10376,"@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client" +5897,@JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26 +5724,@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk. +269,"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!" +629,"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story" +3081,.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies +3466,@SouthwestAir thank you so much completely made things right! +6430,@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.๐ŸŒด +11201,@AmericanAir I want the flight I have on hold. I don't want a new flight. +7062,"@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)" +11230,@AmericanAir Thank you! You will see me :) +5543,@JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars +4356,@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight Having to drive 10 hours now ๐Ÿ˜ข +10524,"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst" +2113,@united when a 2 hour flight turns into a 3:30 ordeal...sigh +8219,@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP? +3216,@united @annricord $856.81 the cost of one of the round trip tickets. +3814,@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal? +8321,@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME +9919,@AmericanAir @USAirways need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem +2278,"@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky" +4599,"@SouthwestAir CEO Gary Kelly, ""We are America's most loved and most flown airline!"" #SouthwestRally #BWI #bestemployees #swaculture #swapic" +13,@VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP! +10655,"@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!" +1525,@united thank you +2365,@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever! +4648,@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons +374,@united rude rude +9838,"@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on." +6477,@JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV. +525,@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing +9131,"@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!" +6895,"@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer? #disappointed" +3591,@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6 +7904,@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again. +2958,@united thanks I'll fill out the form that no one reads or responds to. +529,@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines +3714,"@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable" +4732,@SouthwestAir I โค๏ธ you! The only airline that understands us military families and our unpredictable changes. Pound it ๐Ÿ‘Š +9461,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:) +1394,"@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!" +9633,@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site. +5631,@JetBlue oh. And thank you for responding +9465,@AmericanAir You Cancelled Flight my flight and thereโ€™s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta +6563,@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine +4703,@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives +1712,@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream. +11260,"@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u." +955,@united Cool. Thank you. +6675,"@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat" +3453,"@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow." +9579,@AmericanAir the whole plane is the same. How old is this plane? The seats leather is coming apart ay the seams. +8595,@USAirways over an hour now and still no one at the Yuma counter +2071,@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy +11244,@AmericanAir is rude a hiring requirement at key west airport shaking my head +158,@VirginAmerica Like http://t.co/VPqEm31XUQ +7005,@USAirways She was put on hold on that number for a loooooong time too. No help. #lostandforgotten +9094,@USAirways thanks! +352,"@united thats weak. See ya ๐Ÿ‘‹ +Hey @VirginAmerica !!" +6078,@JetBlue flight booked! Heading out to California with the @WikiPearl team for @NatProdExpo on March 6-8! Can't wait! #ExpoWest +6236,"@JetBlue: Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)" +8946,@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp +11513,@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am stuck at the airport. Do you guys compensate for this? +2920,@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville +8503,"@USAirways Thank you, @USAirways! Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir! Thank you! You won me over!" +4644,@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times .. +661,@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd +7057,@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again +3665,@SouthwestAir do these scavenger hunt locations have anything in common because I'm playing detective trying to figure out the one for ATL. +7979,"@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again" +306,@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather +4790,"@SouthwestAir Open more kiosks at +Austin-Bergstrom. Three lanes to service a line of 50 people? Really?" +2356,@united uh - I booked it through the UA website. Why the price change? +1927,@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass. +10783,"@AmericanAir No, when I call AA now I can't even get on hold...can you help me?" +3427,@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? + +8941,@USAirways I totally understand the weather. Just frustrated. Thanks! +3638,"@SouthwestAir oh, ok! all good! looking forward to escaping the cold for a bit! thanks!" +1266,".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?" +1560,@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to? +7179,@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room. +4109,@SouthwestAir why are you literally the worst? +7867,@USAirways so how about some help with suggested time I could call to avoid such long wait time +4904,@SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :( +7294,@USAirways the call hung up on me.. +514,@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required +894,@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA +8601,"@USAirways Stuck in Philadelphia airport for 32 hours due to ""maintenance"". Dreading my flight back home. Disgusting." +21,@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail +899,@united #UnitedAirlines how long will1531 be delayed. +207,"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff" +458,"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?" +2430,@united thnx ^LO :-) +8442,@USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human. +9299,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm +3389,"@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus." +3911,@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement? +5383,We didn't need this. RT @JetBlue: Our fleet's on fleek. http://t.co/cpZB285o71 +8907,@USAirways for a response in 3-4 days? No thanks +552,@united we needed them here asap. Will they make it on today's flight? +9631,"@AmericanAir Thanks, have emailed them. How long should I expect for a response?" +3144,@united how come I have no baggage updates. +6917,"@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable." +2056,@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time. +1925,@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks +634,"@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard. #funnycaptain" +6082,@JetBlue I can't wait to hear back from you regarding the internship opportunity! ๐Ÿ˜Š +8508,"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman" +10708,@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely. +11176,@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc +8619,@USAirways #tbt every day. +9924,@AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first. +105,"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site" +3041,@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is. +1709,@united so is that two seats avail so far for us. +89,@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015 +7014,"@USAirways I checked in ""Standby for 1st Class"" only to find I am ""not on the list"". This merger is a pain." +3174,@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding another plane and is stopped. +917,@united 768 SFO to BOS and no internet it is 2015 what gives? +7833,@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI +6732,"@USAirways ur ""response"" was: my ""inconvenience was of no matter."" U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair" +1949,"@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?" +6368,"@JetBlue My mother had overheard a personnel ask the attendant if ""the passengers really knew what was going on"" and the attendant said no." +1,"@VirginAmerica it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces & they have little recourse" +8032,@USAirways No Problem - he was the only person in the airport who would help :) +6047,@JetBlue thanks for your reply. It was flight 1572. +9127,"@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight" +10639,@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday. +2720,"@united even so, change could not be made online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!" +8783,"@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485" +11322,@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never? +3117,@United ticket counter Masters out of SMF not very helpful. +10934,"@AmericanAir on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?" +9768,"@AmericanAir Thanks! Bleh, disconnected! Let's try this again!!" +3762,"@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB" +213,@VirginAmerica thank you! I absolutely will ๐Ÿ˜Ž +778,@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up. +3496,@SouthwestAir your phone service sucks +10190,"@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis" +2043,@united already missed connection... UA 495 +8920,@USAirways I don't need to rebook I need to know the policy +5420,@JetBlue no. Please stop. +6154,@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue +9759,@AmericanAir thank you! My lost item was located at ORD and is being returned to me. +8357,@sarahpompei don't bother wasting your time! @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice +10064,"@AmericanAir yes, it says it should be deliver within 6 hours after pick up line." +8465,@USAirways that seems unlikely without a crew here to board us +4167,@SouthwestAir placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do? +3788,"@SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail" +8586,@USAirways 5 hour cross country morning flight and you have no food? #BadService +583,@united UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet! +11435,@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut +11523,@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable +116,@VirginAmerica Thank you for the follow +6644,@JetBlue thanks! +11530,@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers! +11479,@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful. +11273,@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir +10347,@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today? +8712,@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth +1763,"@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight." +1875,@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail +3224,@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY +526,@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks. +7725,"@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?" +2946,@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs +4473,@SouthwestAir why did you book my hotel twice?!?! Ahhhhh +5655,"@JetBlue backlog is an hour at most, this is over two! Unacceptable!!" +8884,@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really? A global company? Help! +6059,"@JetBlue before departure, while people who are delayed get up to $200 to compensate their time.." +959,"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again." +6342,@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!! +3633,@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed +1050,"@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why..." +8782,@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew? +8711,@USAirways landed safely everything worked out. +3380,@united - could you please send me a phone # to the refunds department? We have submitted our claim through email without success. +3676,@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows? +5776,@JetBlue they miraculously fixed the plane #kudos to shoe ever it was +10442,@AmericanAir it's not a friend it's a legally required chaperone on a school trip. +6573,@JetBlue dispatcher keeps yelling and hung up on me! +5179,"@SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?" +1607,@united no my concerns were not addressed +3610,@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all! +11263,@AmericanAir five times at last count +6635,@JetBlue we don't need anybody else! +11538,@AmericanAir thank you we got on a different flight to Chicago. +791,@united look at this beauty ๐Ÿ˜‰ dc 10 united airlines ๐Ÿ˜‰ http://t.co/MvYoizRPdE +8984,@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it +3056,"@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA" +1980,"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**" +3598,@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international? +933,@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone. +7424,@USAirways where's our luggage? Been waiting more than an hour! Flight 2118. +5626,"@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEAโœˆ๏ธBOS" +1682,@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou +4179,@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help +6446,@JetBlue lots of people scratching heads and looking at screens ignoring passengers +4116,@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown +988,@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight +2896,@united Please stall flight 1535 out of ORD. I have to get to SNA tonight. +3778,@SouthwestAir Thanks +5658,@JetBlue my email is my twitter handle followed by gmail โ˜บ๐Ÿ‘๐Ÿ‘ +3093,@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks +3155,@united you guys have such big hearts.. keep up the good work +1823,@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days! +11112,@AmericanAir I have not. There's no option for even getting a call back! +1098,"@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around." +2844,@united I have submitted my complaint. I need to be compensated. How long will this take? +9078,@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club. +3342,@united thank you! ๐Ÿ˜Š +38,@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help! +6540,"@JetBlue great trip today! Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB" +10801,"@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking." +8707,@USAirways thank you for fixing my 5 hour delay. +3356,@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993 +9645,@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people +7813,"@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!! Really???" +9098,"@USAirways If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice" +8220,"@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke" +10657,@AmericanAir at 5 am and have no clue if we have a place to stay or not +2428,@united what's the point of offering a free checked bag of you lose it? +5043,"@SouthwestAir your customer service is terrible, you're terrible, thought you should know." +5346,@JetBlue received a voucher but if you want to improve relations be up front with passengers. +8954,"@USAirways lack of communication with other offices, the customer, & yall never update ur systems. U guys are 2 established 4 this mess" +4811,"@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG" +8476,@USAirways 3935. Sitting on a freezing bus because nobody is in the plane. What is up? +686,@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0 +4799,@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help. +7437,"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6" +2353,@united DM sent. This lack if customer service is getting ridiculous. +6353,@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now. +4569,"@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing." +8213,"@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help." +2752,@united #OrthoDoc on-call to in-flight! Glad to have been of service! +9077,@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe +8073,@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir +9109,@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today. +1040,"@united Yes I did. We headed out to de-ice 5 minutes after I sent it to you. Made it to Austin, but am now waiting for the luggage." +7491,"@USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication & no refund for unused portion of tix. Keep it classy guys" +1265,@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071 +10702,@AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down +7059,@USAirways made it! Just! Huge relief - thanks for your help! +277,@VirginAmerica Giants and Virgin America. A match made in heaven. +5084,"@SouthwestAir My brother & his girlfriendโ€™s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?" +9437,"@AmericanAir +It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA." +2382,"@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board." +571,@united Your website deserves a new design. #html5 FTW! +1435,@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight. +9439,@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie ๐Ÿ˜„ +5352,"Noooo don't do it, please don't do it ๐Ÿ˜ฉRT @JetBlue: Our fleet's on fleek. http://t.co/lsxJI0oUvRโ€" +5445,"@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised." +1007,"@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again." +4543,@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log. +10189,@AmericanAir no standby line update online or on app either is troubling +2064,@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace +1136,@united that's not good enough for all of us affected by the awful organization and timing and have now been set back +9882,@AmericanAir Thank you for the response. Much appreciated! +5343,So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours. +294,@VirginAmerica Congrats VX on the new route! โœˆ๏ธ๐ŸŽ‰ +9739,@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible +8780,@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account. +2403,@united Thanks! Just DMed HN. +3998,@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help +10773,@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad weโ€™ve relatives nearby. +3741,"@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours." +10652,@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you +2719,@united I have been denied. Not sure how you charge $150 one way then $25 on way hime +11492,"@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty. #epicfail #poorplanning" +5150,@SouthwestAir you guys are awesome... #dontchangeathing #luv +2808,@united that's fine. I'll take them. +9017,@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight. Completely dissatisfied with @USAirways +556,@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please? +10309,@AmericanAir flight home Cancelled Flightled today. Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline +4795,"@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!" +2469,"Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals" +3738,"@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged. Phone wait time is crazy. Is there a chat?" +4286,@SouthwestAir loving the boarding to go to Chicago #KeepItMovin' +9908,"@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL." +2604,@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger +362,"@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice." +6924,@USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown & I've fulfilled all reqs. Flight Booking Problems flights today +1704,"@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD. #failed" +2139,@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in. +3239,"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!" +2383,"@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours" +7314,@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever +4311,"@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for ""flying the friendly skies""" +9477,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that. +1312,"@united the most frustrating flying experience. One continuous ""I dunno what time you will leave today. "". Dunno?! That's code for ...?" +3930,"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!" +6183,@JetBlue how come you're responding to everyone else and not me #wtf +1591,@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage??? +10844,@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA? +2162,"@united unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?" +2396,"@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation" +317,@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me. +9516,Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches. +5233,@JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame. +5068,@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work. +4036,"@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it" +8987,@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)๐Ÿ™๐Ÿ™๐Ÿ™โœŒ๏ธโœŒ๏ธโœŒ๏ธ๐Ÿ™๐Ÿ™๐Ÿ™ +3020,"@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help." +9903,@AmericanAir im still on hold... +8228,@USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing. +9105,@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good. +5295,@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young! +3972,"@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: ""Rather make a complaint or your flight?""" +5370,"C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https://t.co/yZXfe7au22" +4133,@SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am? +974,@united Making sure your flights aren't delayed due to poor maintenance would be a start. +7291,@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!! +9175,@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT. +954,@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService +9610,@AmericanAir Thank you for being so responsive on Twitter. Truly impressive. +9752,@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow. +9547,@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS +10750,@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy. +5016,@SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service +11234,"@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries." +9179,@USAirways it's be nice to take a flight and have some level of consistency / service from the flight attendants. Quality control??? +7490,@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member +1640,"@united That's called throwing ""loyalty"" out the window and trying to give less awards." +1290,@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service! +1380,"@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !" +1933,@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ +4675,@SouthwestAir @FortuneMagazine Congrats! +892,@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines +7287,@USAirways hey guys! Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST! +4876,@SouthwestAir Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated? +7906,@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to? +8194,"@USAirways the kind gentleman at the gate tells me to ""go left"" to get my hotel voucher at the ticket gate. Took about 20min to get there" +10836,@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling +9041,thanks to @USAirways my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet +2466,@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed! +7657,@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting. +9788,"@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience" +1913,@united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt +2736,@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is. +726,@united he has no priority and Iove it +7214,@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning. +8245,@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg +1796,@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed +3845,@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN +6402,@JetBlue Tried...considerable confusion...no announcement...no sign updates +936,@united love the new 1st class breakfast! +2265,"@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly." +824,@united Thank you! You need to follow back tho otherwise I can't DM you. X +7274,"@USAirways Please don't trivialize me. This is a joke, not a slow day or slow experience" +1389,"@United says we had a weather delay in #YXE this morning. The ""weather"" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx" +3564,@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation +9076,"@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH." +5429,@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flyingโ€ฆ http://t.co/R9ZsVzuRLw +7827,@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to! +5690,@JetBlue thanks! Have a good Sunday. +7878,@USAirways thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again +1868,@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone +8202,@USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!! +7486,@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways +9655,@AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful? +806,The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned. +4805,@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u! +10199,@AmericanAir @maxfitgirl29 next time fly Southwest... +10567,@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD +9155,"@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed" +7511,@USAirways I left an item on plane BOS-PHL on Friday. I've called PHL US Airways # & left 6 msgs. No return call what to do at this point. +8056,@USAirways my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose iโคusair +4494,@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me? +2632,"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)" +10281,@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options +8896,"@USAirways Thank you, busy times." +8623,@USAirways any updates on flight 1917 from Philly to LA? Been sitting at gate for close to 2 hours +7832,@USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route. +4388,@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons +145,@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you! +6467,@JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason. +2033,@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness +10537,@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. ๐Ÿ˜ข I'll never get back to work +1165,@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge +2050,@united yes there is when you keep getting the same robotic answer. +3760,@SouthwestAir flight 1028 no delayed 1.5 hours. Another week another delayed flight +4435,@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human +3430,@united sat at airport for 5 hrs still sitting at gate.. Sigh +8190,@USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup +10120,@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http://t.co/gVgKHbx1RB +7069,@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable +4361,@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it +9454,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place. +1771,.@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines +3511,@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL +271,@VirginAmerica great. Well deserved. +8436,"@USAirways you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed, stop blaming someone else" +2032,@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks +9005,@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks. +11160,@AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info +3810,@SouthwestAir thanks! Very excited to see it :D +9996,@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care +4346,@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them! +545,@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it. +3241,@united @gg8929 Unbelievable hypocrisy!! +8930,@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight +8502,@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares! See you Saturday! +9323,"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy." +11442,@americanair Help! I need to speak to a live agent before I lose my online reservation being held. +7564,@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again... +920,"@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way" +10527,@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane? +6640,First base already? I like your style @JetBlue +7694,@USAirways was on the phone for over an hour waiting without an answer. ๐Ÿ˜ฉ +8230,"@USAirways @keithlaw I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story! #Creditcardsales" +7126,@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online? +4278,@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline? +2983,"@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened ""do you want to get to SF today"" #fail" +130,@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids +7980,@USAirways Still waiting for another crew member. #cabinfever +2667,@united thanks for making sure they hear the message! +7138,"@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077" +3223,@united note: they are traveling w 2yr old. Unreal +9374,"@AmericanAir no thanks. As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible." +7693,@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush +5392,RT @JetBlue: Our fleet's on fleek. http://t.co/NfjAuW16vZ<--....๐Ÿ˜• +614,@united GRK13575M is the file reference +11426,"@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times." +1466,@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues +4497,@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time! +3042,"@united you mean like my mailing address and rate? By the surliness of my United ""coworkers"" I'm guessing our benefits aren't great." +9126,@USAirways 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills. +2419,@united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now. +5085,@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :) +3294,@united Thanks! +6737,@USAirways Why can't I check in online for a flight tomorrow am? +1500,@United give me a direct number I can call regarding my lost baggage immediately. +9018,@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it. +1521,@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue! +10526,@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined. +4232,"@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold" +7686,@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting +8820,@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting. +4430,@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown +390,@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!! +11378,"@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you" +7124,@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered? +5913,@JetBlue #kudos! And we're done and heading to warmer weather! +8592,"@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?" +4806,@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH +10341,"@AmericanAir So much for Status, EP and 1.5 million miles. Revenue First class ticket and Im sitting in Coach thanks your rude CS staff" +8238,@USAirways This is the last time I use your airline. I promise that! +8044,@USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3) +11290,@AmericanAir I need to change a ticket and my res can't be changed online. I also can't get a call through due to high volume--can u help? +3993,@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline +11029,"@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!" +6609,"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk" +5319,@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time. +11355,"@AmericanAir redirect my flight without telling me, service is abysmal." +7119,@USAirways They were breathing very heavily. but were super helpful. Thank you. +2421,@united 2nd time in a row I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime +5604,@JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu +1750,@united more and more delays! No CS help at all! No notifications! +10410,@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home! +11220,"@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks." +338,@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :) +8407,@USAirways has completely wasted my work day! Thank you for the bad service and bad Friday! +1341,@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy +11021,@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can yโ€™all hold AA1458 to RDU so they can connect? +7982,"@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home" +3640,@SouthwestAir oh no worries. Just have never seen that before until today. I meanโ€ฆit is a great card ๐Ÿ˜€ +329,@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay? +10203,"@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox." +3004,"@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again" +6960,@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD +4090,@SouthwestAir breaking my heart at BWI 9 hrs @business +9828,@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke +2322,@united thanks for more timely updates. +6667,@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_ +7009,@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day. +4197,@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves? +3549,"@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed" +9650,"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?" +8363,@USAirways delayed I'm charlotte big surprise +4203,.@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable. +10756,@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX! +10321,@AmericanAir How am I supposed to Cancelled Flight it if I can't do it online? I don't want to lose all the funds on the ticket. HELP!!! :( +6185,@JetBlue @NinaDavuluri ๐Ÿ˜ƒcool +1639,@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me. +9130,@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks +60,@virginamerica What is your phone number. I can't find who to call about a flight reservation. +1240,"@united, there is no good word for describing how angry and pissed off of a customer you have made me." +5760,@JetBlue seriously? System down? No IT? +5136,"@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm. Your employees need an attitude adjustment" +2343,@united this is very disappointing. This is about customer service. +2120,@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me? +1524,@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired +7617,"@USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop" +153,@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ... +481,"@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)" +6122,@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed +7674,@USAirways this travel day sucks but Malcome K at gate 39 rocks. This guy is the brand you want to be. Replicate his approach and style. +7101,@USAirways anyone there to help? Still on hold... +1762,"@united instead of be told when we board, we have to wait for the emails telling us about the delays." +8942,"@USAirways tell them to get on that, please." +7715,@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful. +9977,@AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me. +10484,"@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology" +7479,@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924 +6212,"@JetBlue but thank you! Love, an anxious flyer." +4853,@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into. +2711,@united I sent you a dm hours ago +6766,@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped +4150,@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being? +1333,"@united, we've been waiting for over an hour for our luggage- what gives?" +11359,@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day! +8378,@USAirways how about a little help for the two gate agents trying to rebook flight 1707? +9328,@AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks! +10846,@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there? +11209,"@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email. NOT NICE FOR WE PLATINUMS." +10530,"@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi one night . we need to use our abilities to make magic ." +3850,"@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w/them again!" +8340,@USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference. +4124,@SouthwestAir officially on hold for 2 hours! +10351,@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE. +4788,"@SouthwestAir are bicycles that the 62"", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me." +2866,"@united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????" +1386,@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever! +5941,@JetBlue Thank you Alicia! #ExceptionalService +3067,@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months. Where my free miles at?! +10458,@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!! +3629,@SouthwestAir following. Thank you. +10924,@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight? +10335,"@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}" +3028,"@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?" +2969,@united - my son left his tablet on plane. Am out of country and can not call easily. Is there an email to contact? +9900,"Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come" +8646,@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! ๐Ÿ˜€ +6136,"@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!" +8801,@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville +4263,@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting. #customerservice @olive201 +645,@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS +11148,"@AmericanAir ok, thanks you! Have a great night AA team!" +2074,"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""..." +341,@united thanks +8041,"@USAirways, another hour gone & they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir" +1622,@united 1k member broken seat back broken tv broken light lost bag gee thnx. UA922 awesome job +7141,@USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person... +5796,@JetBlue won't see my money again after their poor service should have stuck with virgin america what was i thinking trying jetblue??? +7184,@USAirways Seriously doubt that as I am still sitting inside at the gate. +8232,@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice +5475,"@JetBlue Are you having any issues with online check-in? My colleague and I are getting ""Webpage not available"" after submitting online form" +10688,@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence. +74,@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!! +11417,@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck! +8633,@USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone. +10659,@AmericanAir extra night we have to stay in San Juan now. How can I check on that? +2051,@united thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN +2541,@united it is cool. Your customer told me they didn't care either. It is expected +1301,@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight! +5877,"@JetBlue If this is customer service, then please call me." +7368,@USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really? +1304,@united - Plane came in with broken seat. Rather than fix it they put a broken sign on it and separated me from my kids. +8428,@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off. +10498,@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow! +2599,"@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?" +2573,@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X +3186,@united once again my bag is lost when I travel united!!!! Please do something +2768,@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago +4831,"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee" +4223,@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a +11144,"@AmericanAir why does your customer service line say ""we are experiencing high call volume"" and then spontaneously hangup on the person?" +2106,"@united ""most likely"" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks." +2679,@united Got a call. Bag is to be delivered tonight. Thanks for your reply!! +1387,@united trying to check in for tomorrow's flight. website keeps timing out. what's up? +10315,"@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight?" +11155,@AmericanAir we're still here guys - you are the worst +7083,"@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic ""sorry"" email back" +1279,"@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles" +804,@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now. +1555,"@united did your super computer ๐Ÿ’ฉ ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers" +10956,"@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!" +4566,"โ€œ@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LLโ€ that's why you're bae โค๏ธ" +11165,@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online. How am I supposed to get some help? +4841,โ€œ@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LDโ€ WARM THANKS! +3594,@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!! +6035,"@JetBlue No, the flight wasn't until 9:51pm, but it's already been delayed." +6852,@USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail +10112,"@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant" +8705,@USAirways no your not! +4177,@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now +1308,"@united your b737-800w literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k" +9106,@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know? +3452,@united I tried 2 DM it would not go thru... not sure why +3695,@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty +4242,@SouthwestAir hello #SouthwestAir I'm happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight +2198,@United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume. +8966,@USAirways 325 minute delay - this is absurd. Feel free to provide credits... http://t.co/e09keJ9bv1 +4425,@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome +6150,@JetBlue ugh always know a way to my heart ๐Ÿ˜˜๐Ÿ™Œ +943,"@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place." +822,"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily." +5005,@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had +6612,@JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE +8356,"@USAirways +Good news, we got fixed." +5619,@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you. +4547,@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks! +2538,@united any solutions? +9503,"@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out." +5207,@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared +10987,@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today +10403,@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks +3054,@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies +3675,@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises +7776,"@usairways trick for getting into your hold queue? I've been calling since Thursday and keep getting the ""call back Late Flightr"" message" +7218,@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM +6722,@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable. +3300,@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards +3310,"@united missed it. Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight..." +7221,@USAirways Thank you. +8519,@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there! +5954,"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb" +832,@united flight 3763 IAd-Sat. We're on the outdoor track for an hour +3462,@SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care +10777,@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks. +7643,"@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay..." +54,@VirginAmerica Why is the site down? When will it be back up? +3451,"Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united" +6305,"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport" +10093,@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning. +1481,@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL +4873,"@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!" +8038,"@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!" +3335,"@united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight." +6016,@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours & we will have 2 sleeping kids when we land +4926,"@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled" +9138,@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service +5797,@JetBlue suck and their customer services are the worst whats the point of having a loyalty scheme that they don't honor #badairline +11344,@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight? +5083,@SouthwestAir - just talking to customer service @united makes me appreciate you even more! They could learn so much from you! +6645,@JetBlue thanks for the upgrade๐Ÿ˜‰!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL +5490,@JetBlue other jfk to Boston flights went off with some delay but not this. #epicfail +768,@united well that's big of you but I don't have terribly high expectations at this point. +2065,@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough +10971,@AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems +7311,@USAirways you are the worst. +8477,@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary. +11464,"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that itโ€™s the ILS at CLL at fault, not the weather." +4524,@SouthwestAir Hi! I โค๏ธ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU +2717,@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated +2079,@united That is not what your reservations desk just told me. They said there were plenty of seats +8914,@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix! +951,"@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR" +8058,@USAirways what am I paying you $275 for? Fly the damn plane! Not one announcement from the crew. Let me know how you wanna refund me. +2482,@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd +9181,"@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault...." +1759,"@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH" +9984,@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service! +4422,@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign +6704,@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx +9916,@AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService +5182,"@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago." +8533,@USAirways flight 437 PHX>ORD. Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-( +3701,@SouthwestAir Your Terry is our hero. Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock! +4243,@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights? +688,@united Lovely new plane from LGA to ORD but no power outlets? +3432,"@united's first-class #cockup +http://t.co/oh7CFv7DHR" +4944,@SouthwestAir Finally got through after 3 hours and all set. Thanks. +966,@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat? WTF. +10954,@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service) +2713,@united no it weighed 45.5 and it was the only checked bag +4757,@SouthwestAir thanks so much for making my night ๐Ÿ˜€ cannot wait for my trip next week! http://t.co/NbZ45jCd1r +11023,"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy." +6320,@JetBlue definitely! +5975,"@JetBlue It's not ideal, but it's okay. Better Late Flight than never! :)" +3572,@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay +5299,@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3 +1990,@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent +1205,@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united +4971,"@SouthwestAir Yeah, we figured it out. Thanks." +11229,@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops. +6783,@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing +3600,@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer +6490,@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional +8609,@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful +11514,"@AmericanAir & if that wasn't enough, your staff have been so rude & ignored passengers,don't think that should be accepted whatever reason" +8070,@USAirways I called twice the recording says that it has being delivered to my apt but it is not here ? +8577,@USAirways but you guys switched me and didn't inform me of the chathes +7973,@USAirways and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta. +10753,@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me? +1625,@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight. +536,@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail +8766,"@usairways. Seriously, attendants go AWOL for 60 mins. Now flight further delayed. Don't lite a match either http://t.co/mT8sPlm02v" +7970,@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue? +4212,@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled. Need to get out there ASAP. +6456,@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service! +3507,@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds. +8393,"@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing" +9524,@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska ๐Ÿ˜’ +7112,@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! ๐Ÿ‘ +2708,@united Just saying the truth. You don't even an email! #2015 +5031,@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days. +6514,@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!! +4662,"@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!" +4021,@SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help +1854,"@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection" +10885,@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support? +2872,"@united you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't" +3030,@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ +9397,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?" +1645,@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest? +3417,"@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?" +3476,"@SouthwestAir has grounded 2 flights b/c of equipment problems & been rude to my wife, traveling alone w/our 2 young kids. never again." +11030,"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer..." +1792,@united your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest +3797,@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys ๐Ÿ’”๐Ÿ˜ช +3368,"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class." +7196,@USAirways here's to sitting on hold for 4 hrs flight Cancelled Flighted and they disconnect twice. #fend4urself #stranded #diverted +11133,"@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?" +5109,"@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said ""unspecified error"" and to call SWA" +6024,@JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson . +8795,@USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again... +10733,@AmericanAir MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT +126,@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business +5959,@JetBlue oh definitely. I kind of only fly JetBlue. +3876,@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous +4451,@SouthwestAir can you answer the phone so I can change my flight plans. Srsly. +7147,@USAirways @AmericanAir hey since you f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare} +3531,@SouthwestAir on hold with customer service; you may be quicker. I rebooked trip for a lower fare. Where did the difference in $ go? +827,@united Just sent! Thanks :) +9831,@AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8 +7790,"@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today" +984,@united you need a bag bouncer. Get it together +7783,@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer? +10380,@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a... +2443,@united no chance in hell. I'd rather walk. Worst airline ever. +8554,@USAirways yes. Every one of these on every flight is like this. There needs to be more Velcro or something +345,"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!" +814,@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396 +6166,@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues +5779,@JetBlue ๐Ÿ˜ญ๐Ÿ˜ญ๐Ÿ˜ญ๐Ÿ˜ญ yall are really better then American Airlines though. +2116,@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-) +10026,@AmericanAir No worries at all. Yโ€™all have a good one!! +793,"@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ" +11473,@AmericanAir weather is unavoidable. Understaffing is controllable +6898,@USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues! +2674,@united Thank you. +94,@VirginAmerica please provide status for flight 769. I cant imagine it's on time as the Web indicates dude to weather here and/or Dallas +4225,"@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?" +3756,@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help! +2891,@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks. +2371,"@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH" +10845,"@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail" +3228,"@United Bringing your ""A"" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY" +7863,@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon. +6359,@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago. +10621,@AmericanAir Thanks :-) Good to be back safely. See you again soon! +7326,@USAirways I'm tired of paying for luggage & less than stellar customer service @AmericanAir. #notafanofyourmerger +6028,@JetBlue I'm a trying ! But I'm tired and getting grumpy ! +1865,@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly. +4612,@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help? +10049,@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho? +2645,"@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)" +2243,"@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner." +5373,Sir. RT @JetBlue: Our fleet's on fleek. http://t.co/F5IXyw8XyB +2336,@united the new seats on the Canadaair regional jets just plain suck. +950,"@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck." +1120,@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do +2204,@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business! +419,@united ua1673 still waiting! Supposed to depart 9:08 +922,@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE +9446,@AmericanAir awesome. Thanks! +8669,@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff +10227,@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr.. +5408,โ€œ@JetBlue: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2โ€ Jet Blizzue in the hizouse. +5788,@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp +5742,@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours. +7667,@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-( +5567,@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades? +8135,@USAirways can you please post wait time-have been on hold for two hours +1202,@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting. Now day Late Flight. No apology or upgrade offer to LHR from ORD??? +5765,@JetBlue isn't this something YOU should do?! Why should I tell your crew how to do their job? +8389,"@USAirways never let's me down, every. Single. Flight. Gets delayed." +1970,@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane +4018,@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!๐ŸŒŸ๐ŸŒŸ +10343,@AmericanAir I DM'd you. Anything you can do? +3687,@SouthwestAir Awesome staff at the check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays +1997,@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane! +4033,@SouthwestAir your phone lines suck. I have a dilemma. +1248,@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots. +2192,@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors. +2712,@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247. +9184,@USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy. +2190,@united do you know how to use twitter bro? Your terminal looks like it's in Bosnia. Here's another pic. http://t.co/M9Nywr5Kbs +4670,@SouthwestAir RUDE gate agent. Wholly unacceptable to us & other passengers. Think this will be our last time on sw. +5142,"@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response" +5984,"@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best." +6565,@JetBlue bag is supposedly here in Boston +7804,@USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up. +6943,@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best +9510,@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life. +10055,@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS. +2136,@united Bag was finally delivered and intact. Thanks for your assistance. +1065,@united On top of that I paid for 1st class and my wife got stuck in coach. +600,@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver. +4227,@SouthwestAir @SouthwestOliver that's a great FA right there. +7577,"@usairways Is your reservation phone number working? Called 10x in the last 3 days, and havenโ€™t gotten through." +77,@VirginAmerica Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website? +7546,@USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready +2898,@united can you get a gate for UA4727? Turrible. +4820,"@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR." +9506,"@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after" +10745,"@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year." +6413,"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline" +9444,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight? +9064,"@USAirways redeemed themselves! Flight out at 7:44!!! Had to call and negotiate, but thank the Lord I'm heading home!!!!!" +8007,"@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight." +5468,@JetBlue yeah I'm aware of that. Hence my original msg to you. +5951,@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown. +3391,@united 1 refused boarding with Nexus. nexus confirmed she should not be refused +5415,"@JetBlue lmfao, i love it" +2560,@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline? +11413,@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight! +8162,"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt... +Is everything ok?" +2635,@united Thank you for the Delta transfer. Will my bags go too? +5256,@JetBlue glad you like it. Feel free to steal it. +3530,@SouthwestAir frustrating indeed especially when no one knows what the issue is.... +8567,@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please +1908,@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such. +10697,".@AmericanAir @USAirways Add insult to injury you guys ""misplaced"" my bag. + +Can't believe you have to pay money to be treated this poorly." +235,@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3 +1604,@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note. +7984,@USAirways been on hold way to long! Is this the best level of service you can provide? - one hour+ is too long! +9310,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa +3490,@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help? +11365,"@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?" +1994,@united just had the worst customer service experience ever on united airlines +2824,@united yes when I got to the gate I specifically asked if there where any other seats. Very discouraging to walk past the crew. 37d +10723,@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help +1342,"@united flight delayed...again...every time. ""Maintenance issues""" +8512,@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway +1619,".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it." +5287,"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence" +2060,@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out. +11483,"@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome." +2219,"@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd." +9865,@AmericanAir so disappointed with this airline never again will I book with you guys +6038,@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off +260,@VirginAmerica that doesn't look to fat to me! It looks yummy! +10820,@AmericanAir why don't you take care of @Cowboycerrone flight screw ups +10231,@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain +9093,@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic. +3744,@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage. +2026,@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh. +6988,@USAirways why is it impossible to change / buy preferred seats via your app? +4234,@SouthwestAir @TheEllenShow @Imaginedragons @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY +1917,@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help? +1828,"@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost" +9765,Why doesn't @AmericanAir allow for conversations between upset customers and their customer service? #worstcustomerserviceever +6233,@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1 +10784,"@AmericanAir lies,lies,lies. Worst travel experience of my life. Day 2 no clothes on vaca. #lostluggage #unprofessional #pit #mia" +6283,@JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer. +4208,@SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver. +224,@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef +8915,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)๐Ÿ™๐Ÿ™๐Ÿ™โœŒ๏ธโœŒ๏ธโœŒ๏ธ๐Ÿ™๐Ÿ™๐Ÿ™ +10002,@AmericanAir yes I did but no response. +9333,@AmericanAir These are some awesome photos. Thanks for sharing! ๐Ÿ˜ +6469,@JetBlue loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful +10872,@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this +846,@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation? +4289,@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there. +5560,@JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue +2551,@united stuck on Tarmac for the last hour. Can I have a beer? +117,@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers +8837,.@USAirways thanks! +5966,@jetblue is the website down? Can't print boarding pass +8195,@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami. +8659,@USAirways lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8 +7489,@USAirways No flights out of Philly because of system wide tech issue. @CBSPhilly +5,"@virginamerica Well, I didn'tโ€ฆbut NOW I DO! :-D" +5342,"@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!" +9111,@USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more. @delta is better +4324,"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. ๐Ÿ‘" +1063,"@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United" +2590,@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning. +8434,"@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard" +9352,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby. +3735,@SouthwestAir yep. 99.99999999% certain it was on that flight. +10589,@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours. +3517,@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points? +6986,"@USAirways Your ""moveup"" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am..." +6767,@USAirways thanks !!! +5622,@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd +1605,@united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW +1733,@united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa +10516,@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer +10793,"@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours. 3 diff agents each w/ different information, frustrating, kept getting txfd..." +9504,@AmericanAir we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern +3812,@SouthwestAir waited 34 mins for baggage MDW>MEM and the in-flight service was suspended so no drink ๐Ÿ˜• +11114,@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow. +10554,@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back +10167,"@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the ""flyers right's booklet""" +1761,"@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful." +5401,:( RT @JetBlue: Our fleet's on fleek. http://t.co/ncguZDgDaQ +2739,@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks +2472,"Thank you United! โ€œ@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MNโ€" +6738,@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS! +6891,"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens." +7943,@USAirways please help on hold 3 hours can't change flights I'm stuck here +9685,@AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone +4206,@SouthwestAir when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay? +6371,@JetBlue I will! Thank you! +10350,@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time? +9361,@AmericanAir no response to DM or email yet. customer service? +10348,"@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold" +232,@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers. +8258,@USAirways them and @AmericanAir +7561,"@USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice" +9795,@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum. +6168,@jetblue we never received that $15 credit for inoperable tv's on our SFO > JFK flight 2 weeks ago. never got an email... +3596,@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool +6288,@JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable +4632,@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives??? +125,@VirginAmerica you will match my #AmericanAirlines status? Cool! +7641,@USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv +6229,@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline! +1296,@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed +1976,"@united on SFO->AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites" +10949,@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help. +10898,"@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?" +10267,@AmericanAir I'm trying to make a reservation with a < 2 year old lap child. Don't see any option online. How do I proceed with reservation? +5750,@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate +8152,@USAirways ok. Thank you +3086,"@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!" +10714,@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call? +6882,"@USAirways charged my card 11 times for one airline ticket, now card is on security hold" +10749,@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this. +7673,"@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure" +3345,@united customer service ๐Ÿ‘Ž +8172,@USAirways I did at 7 pm! Still no bag.. +10880,@AmericanAir is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!! +5870,@JetBlue he just went above and beyond to be helpful +6506,@JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A. +2797,"@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated." +918,"@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!" +1646,@united no apology? Cool. +5122,@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather! +5126,@SouthwestAir can someone help me set up a callback today? +4621,@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA +6809,@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst +364,"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer." +2125,@united I miss the Continental days. +8150,@USAirways Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr +8717,@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far +55,@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday . +638,@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus. +302,@VirginAmerica That's classy. +5811,@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was +1276,"@united that's what you have said for years, you are losing customers!!!!!!" +10247,@AmericanAir @derekc21 Hello any one out there ? have you forgotten me ? I need a luggage # for BA. Your dropping the ball here . +4432,"@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience" +3644,@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable +4143,@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it +2878,@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time +6493,@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue ๐Ÿ˜”๐Ÿ˜“๐Ÿ˜ค +10478,@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude +10453,@AmericanAir thanks hoping that by wed I can get back to DFW +5240,@JetBlue your wifi is a lie and i hate you +10866,@AmericanAir not yet. I'm next in the terminal a customer service area. +10488,@AmericanAir @Eleonora7 good luck I've been waiting a week +6937,@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights? +7240,โ€œ@USAirways: @hegshmeg Oโ€ thank you for that elaborate response +9945,"@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?" +10160,@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler! +2593,@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience. +2393,"@united yea, a refund. Your airline ruined our trip." +523,@united plus what about food? And taxis? +6376,"@JetBlue The 13th Annual Martha's Vineyard African American Film Festival August 10-15, 2015 Our attendees deserve a great flight to MV??" +6981,@USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 & being argued with. +6677,@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything! +3900,@SouthwestAir just sent it +11125,@AmericanAir fight got Cancelled Flighted can u help me rebook a flight? Call center is too busy to answer calls or even put me on hold #yuck +5585,"@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper." +10815,@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass +7956,"@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com" +7570,"@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22" +6777,@USAirways I made it- thx. +10161,"@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD" +671,@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked. +4188,"@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!" +666,@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here +3266,@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun +1887,"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!" +8472,@USAirways now the freezing bus is just doing circles? +9911,@AmericanAir are you guys intentionally trying to lose customers and money? +9091,@USAirways won't waive $200 fee due to #neptune. Can't use credit w/o paying fee. Couldnt get to destination to use their tic #waivethefee +7687,@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy +6031,"@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats" +6090,@JetBlue I definitely will. Thanks! +6238,@JetBlue I can probably find some of them. Are the ticket #s on there? +7350,@usairways @usair idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando +7830,@USAirways now on hold for 75 minutes. +760,@united flight 1491...plane from SFO to DEN is basically on time. +6254,@JetBlue thanks +1906,@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me? +3818,@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night. +6269,@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;) +4300,@SouthwestAir I lost my luggage. My birthday wish is to find my luggage. +5569,@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now. +7941,@USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost +4164,"@SouthwestAir very confusing to receive ""your trip is around the corner!"" email when I already Cancelled Flightled the flight" +5971,"@JetBlue @Airbus Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues #Passion #AeroJobMarket #avgeek" +3579,@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good +2832,"@united if guy on flight 1230 follows through on threat to sue because he couldnโ€™t carry on 3 bags, I will defend you for free." +5449,@JetBlue thanks! Calling right now! +3472,@SouthwestAir thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy +6327,@JetBlue just mine sadly.. But yea the fly fi is awesome +137,@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4 +7043,@USAirways I made it! Thanks for the help! +4892,"@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage." +2180,"@united Your ""Loyalty Team"" basically flipped me off via phone, but thanks. Maybe Google ""loyalty"" and get back to me? ^LOL" +10320,"@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home โœˆ๏ธ" +7730,@USAirways Now going on 26 minutes on hold. +3177,@united The only thing you fella have done right today is get me to the pacific time zone. +4854,@SouthwestAir @love_dragonss LAUREN IM SCREAMING +4637,@SouthwestAir 3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter +5115,@SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time. +10744,@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help! +7648,@USAirways 45 minutes and moved two feet in BZE. ๐Ÿ‘Ž http://t.co/AwGjkjIIac +4261,@SouthwestAir Been on hold for over an hour - any chance someone can help me on here? +1331,@united seriously? UA 806. Delayed because of the copilot isn't here? For 1.5 hours and he is only flying from Raleigh? Disappointing +10209,@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it +10674,@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min +7002,@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me. +9550,@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked +6941,@USAirways good work by flight 1798 crew. #Chairman's recognition even in coach. Too many #missedupgrades Late Flightly. What's up with this? +8017,@USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me. +6241,@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time! +9521,@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight? +11524,@AmericanAir I wait 2+ hrs for CS to call me back re why flt is cxld/protection & they hang up the minute I answer on 1st ring? +6881,"@USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo" +10342,@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows... +4530,@SouthwestAir Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6 +10314,@americanair why am I not being given a callback option??! Why has this service been turned off? +4673,@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting +6996,"@USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!" +1252,"@united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays." +3374,@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on +2814,@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today... +4719,@SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas.... +6544,@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit. +10040,@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!! +4858,@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER +7901,@USAirways just hit 4hrs. what is typical wait time right now? should i drive 2h30m to the airport service desk? +8580,@USAirways Still irritated that our well planned and booked return was messed with & with no warning. +8427,@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air +1077,@united you're my early frontrunner for best airline! #oscars2016 +10176,@AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam! +4363,"@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!" +770,"@united nice your app says US 4972 delayed by weather. Pilot says waiting on fuel. One in ur control, one not" +10357,@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online.... +8865,@USAirways must be nice to take your customer service phone off the hook! #fendforyourself +249,@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone. This sucks! +9766,@AmericanAir it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. ๐Ÿ‘Ž๐Ÿ˜กโœˆ๏ธ #notahappycustomer #leavingtomm +7239,@USAirways We take Late Flight to a whole new level! +3419,"@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service" +10273,"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up." +10015,"@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify" +4976,"@SouthwestAir though I work for another major airline, I LOVE your Black history month commercial. I Thank you." +4544,@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels +5565,@JetBlue 4 hr delay on flight to JFK via Tampa & worst customer service in San Juan airport. This after app not working all day. +7939,@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service sucks and your website is conflicting. +716,@united really? Someone called in sick and then someone FORGOT to call a replacement?! Now an hour Late Flight to take off. #theworst +11147,@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :( +2048,@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too. +5997,"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?" +6600,@JetBlue I agree!!! If only there was a frequent tweeter discount so I could fly to see more friends! ๐Ÿ˜€@Tinman2IronMan @meggersrocks +7245,@USAirways hello??? Anyone there? +4178,@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude! +4809,@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys! +10952,"@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer" +7140,@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best! +7190,"@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun" +1460,@united severely under staffed at Iah. +5989,@JetBlue thank you +9860,@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have +2000,@united terrible service for military members and their families. #ridiculous #UnitedAirlines +8175,@USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number? +404,@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm. +384,@united I will not be flying you again +10913,@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel +10957,@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed +10344,"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra" +1633,@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets +11033,@AmericanAir how can you not be taking calls? I need to change my flight! +4784,@SouthwestAir awesome. thank you! +10925,@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault +6970,"@USAirways @Gregm528 well there is certainly nothing happening ""in front"" of the scenes. #Noaccountability #disappointing" +3925,@SouthwestAir thanks for the response - flight time has passed - rebooked now +4158,@SouthwestAir no. Told to call cust service on monday +7449,@USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now. +8415,@USAirways I appreciate your prompt response. +2193,@united now I'll probably miss my next connection! +10016,"@AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice" +1015,@united this is the second time my flights been Cancelled Flightled... Like really? +5124,"@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it???" +7418,@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here +7409,@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly +8989,"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?" +2871,@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo! +9,@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn +10136,@AmericanAir This entire process took sooooo long that no decent seats are left. #customerservice +1838,@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor +4804,@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats? I'm in 1A btw. +255,"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines." +7026,"@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me." +5713,@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you. +3324,@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option? +7714,@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchersโ€ฆany help please? +1581,@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel +924,"@united been solved, they finally picked up the second time I called, thanks for the response JH! 7:21 to dulles works!" +2779,@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious +10700,@AmericanAir Please REPLY! How do you mess up my rebook TWICE??? +7891,"@USAirways keeps dropping my call and won't even let me stay on hold because they are ""too busy"" #idontwanttocallback" +6132,@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that! +5320,@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy +7312,@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL +7102,@USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest. +6042,@JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere +3775,@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow. +4835,@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9 +4964,"@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!" +539,"@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed." +7483,@USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou +2745,@united need to chat with an actual human ASAP! +3719,"@SouthwestAir Thanks for the quick reply! I travel a lot...but not that much, lol." +6819,@USAirways can you DM please in regards to update on lost bag please. +9337,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome. +4468,"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u" +667,@united or @flysaa has lost my baggageโ€ฆ heard different things from different employees of @united. @flysaa has said nothing. +7575,@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY +8549,.@USAirways I guess from now on I should take my chances & keep the $50 for the courtesy free because it seems cabin is always full. +5063,"@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail. I can book separately, but why not together?" +1353,@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again +7114,@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me +11280,@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4 +8662,"@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?" +2703,@united how's my refund coming along?? +3330,"@united sorry, I hate united. i won't get to see my family until Thursday" +8053,@USAirways you guys straight up suck ass +9588,@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible. +3584,@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems +10905,@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents. +5645,"@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??" +3376,@united I don't see how I need to spend an extra $100 bc of ur equipment failure. +1256,@united what is this subtlety gate changes? Are you kidding with me? +6190,@JetBlue I love your flights! But theres always some delay unfortunately +9442,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!" +5348,@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing +4175,@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info. +4910,@SouthwestAir de-icing is important! +1852,@united we are sitting on the runway for 2 hours! It is ridiculous!! +6316,"@JetBlue claims w/ customer protection they ""will notify customers of delays, Cancelled Flightlations and diversions."" #NotTRUE http://t.co/3oq1T4ohjl" +11371,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville." +2105,@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!! +133,@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed. #expected better +5029,@SouthwestAir thanks for taking such good care of my luggage... http://t.co/PIvxean3jY +928,@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac! +823,@united @JMS2802 : outsource it all United Airlines...your customers are just loving you for it. Outsource. Outsource. Outsource. +7576,@USAirways Just Cancelled Flight every flight I have why don't you. +1531,@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/ +1214,@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited +504,"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room..." +10188,@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess. +6530,@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood +3072,@united there's no reason it should take 7-10 days to respond. +10150,"@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST. I'm having no luck -help!" +9576,@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports? +9086,@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst +8647,@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue? +6619,@JetBlue tried again. Lovely customer service. Thank you! +9273,@AmericanAir still waiting for a flight... I should get my money back +3709,@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq +11067,@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs +4849,@SouthwestAir thank you!!! +4748,"@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :(" +4268,@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do? +11399,@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable โœˆ๏ธโœˆ๏ธโœˆ๏ธโœˆ๏ธโœˆ๏ธโœˆ๏ธโœˆ๏ธ +8905,@USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways +4186,@SouthwestAir DM sent. Thanks for the help! +10406,@AmericanAir You are having phone issues. Please fix it!!!! +5301,@JetBlue - Definitely no note from whoever stole from me. +2923,@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight. +6588,"@JetBlue well, now saying our flight is going to be Cancelled Flighted & that by not changing earlier, we missed our chance to get out tomorrow. 1/2" +1810,"@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me." +3486,@SouthwestAir have u seen any of the messages the past hour ? +7419,"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!" +3141,@united treats service members like crap never flying again with them #UnitedAirlines @CNN +10019,"@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it." +9347,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that. +1324,@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime +4312,@SouthwestAir flight to San Diego is delayed per usual.. take me home! +7494,@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give? +8702,@USAirways how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her +9872,@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail +8691,@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min +10974,@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines +10048,@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane +9580,@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!! +10578,"@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them." +5541,@JetBlue thanks for the quick response! Fingers crossed the plane gets here then +6172,@JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane +1540,@united If United loses your baggage they will get it to the airport in the country your in and then it disappears! +9409,@AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped +2681,@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely +11403,@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers. +6313,@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid +1191,@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled. +5293,@JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight. +1542,@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you! +7056,@USAirways too Late Flight. +2539,@united I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup +953,@united flight 433 lets go you look like clowns no one is giving up 1st class for $500 +7241,@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy +6731,@USAirways thank you! I will be calling you! #CheapOairChat +4846,@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse +6801,"@USAirways OK we are on DAY 11 trying to book a flight for 4. Ur system STILL says ""due to weatherโ€ฆ.call back Late Flightr"" #outofbusiness ?" +8010,@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice +4330,@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI < my child was inspired. Thank you. +8924,@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed +5334,"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?" +7330,"@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?" +9348,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight. +4729,@SouthwestAir y'all the real MVP with these prices... +6541,@JetBlue awe you guys are great can't wait to travel with you again soon!!! +5305,"@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)" +5161,@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!! +7860,@USAirways tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home ๐Ÿ˜  +2156,"@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember" +1062,"@united If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"", you should reconsider what you think that means." +10808,@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though... +1167,@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always +3636,@SouthwestAir thank you :) +7651,@USAirways WORST customer service ever!!! +5588,@JetBlue thanks for answering my questions! +7192,"@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited." +4491,"@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???" +7266,@USAirways your a miserable airline and your loss of revenue is a reflection of that. Go extinct. A merger only delays the inevitable +4980,"@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again" +8335,@USAirways i got through and am able to switch my flight with no charge. Thank you +11480,@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had +4946,@SouthwestAir can't wait! Thanks for the response!โค๏ธ +2782,@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet. Promises are free. +717,@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable +10011,"@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?" +2502,@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers? +4360,@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN +4171,@SouthwestAir horrible flight! +8082,@USAirways #SOS WHERE IS MY BAG ? +11266,"@AmericanAir Orbitz has only shown ""priority"" seats since we booked & paid 3 weeks ago." +395,@united mobile apps need construction from the ground up for each OS category. It's expensive to get right . +7186,"@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer..." +11334,@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night. +4492,@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal. +1365,"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks." +10999,@AmericanAir @DAI_President Good luck at DFW this evening AA! +8787,"@USAirways us2118 +My wife in Boston says no snow right now." +5917,@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it. +4968,@SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2/18. +2914,"@united +I will admit, you've been rather good to me over the years. +You've still got me hooked. +(for now!) +Peace." +10518,@AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW. Hope you go bankrupt! +5644,"@JetBlue You never got my wife to her destination and you expect a $75.00 ""goodwill credit"" will make everything hunky-dory. You blew it." +3766,@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights? +3440,@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last... +7357,"@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi" +6806,@USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek +9879,@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u. +2143,@united. You guys made my day. Treated me well. Thank you!!! +5104,"@SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min." +5073,"@SouthwestAir been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps" +1571,@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here +4079,@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high +1122,@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus? +2786,@united Thanks JT +2967,"@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough" +2504,@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful +5988,@JetBlue of course !!!! +8867,"@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up" +7164,@USAirways no you call me. +728,@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting in line to talk to someone about my bag. Status should matter. +7587,"@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me." +7543,@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice +412,@United. What's going on with UA 236? outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever +9708,@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled! +5745,@JetBlue That's not weather reLate Flightd. You are just being nice and blaming the weather. Airport just wasn't prepared. Investigation time. +7668,"@usairways on hold for TWO HOURS now, pick up the PHONEEEEE" +825,"@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people" +3267,@united once again your customer service rep was rude! I asked a question and in turn got attitude. Jane was no help. Disgusted again! +3974,@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to? +8808,"@USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!" +8306,@nrhodes85: look! Another apology. DO NOT FLY @USAirways +417,@united Blackmailed me into paying ยฃ130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam +9817,"@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy" +6748,@USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again. +8967,@USAirways Fuck you +11136,@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer. +2082,@united lax29108m make it happen please else on a cruise with no luggage tomorrow +8945,@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled. Now 5534 is on 1hr delay +10738,"@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service" +3373,@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats! +5726,@JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK +4107,@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min. +10636,@AmericanAir 953 our fligth Somthing to talk about this? +4380,@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi +7723,@USAirways your customer service is atrocious. +1066,@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck. +3913,@SouthwestAir Mad love http://t.co/4ojrSDWPkK NYC- +5536,"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy" +8002,@USAirways hell is terrible gate agents. And a three hour wait at the gate. +5387,@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too ๐Ÿ‘€๐Ÿ‘€ +5732,@JetBlue BOS. Everything current now. Thanks for the follow up +2738,@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over +5052,@SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice +4000,@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home! +9760,Why doesn't @AmericanAir provide a means for dialogue? What is the fear that drives this decision? #worstcustomerserviceever +2427,@united screwing me over twice in one month. Learned my lesson. We are through. +6833,@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head +10123,@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain +1687,@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy) +851,"@united +You really know how to piss people off. Your Farelock option is fake!" +6303,@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue +9087,"@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault" +5878,"@JetBlue no, we are at a hotel. Also, Jetblue lost my daughters luggage. How do you lose luggage if the plane never actually left!!!" +8527,@USAirways thank you finally got our bag. Customer services reps were wonderful. +2839,"@united UA5029 from RIC, UA507 from ORD, & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels" +4611,@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline +9540,@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks. +9207,@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia! +11008,"@AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams." +9823,@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm +2489,we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und +6905,"@usairways US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? Whatโ€™s up?" +7390,@USAirways I have contacted them but only got an automated response that won't give me the code. +2849,@united get a clue. I am a 1K/2mm miler and that is the response you give? +6665,"@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby" +5881,"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!" +10262,"@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! +#thanksamericanairlines" +4452,@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler +9949,@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this? +7421,@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises +9827,"@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer ""service"". Ever. #customerservice #fail" +6484,@JetBlue what is a personal email that I can contact? I have a complaint that you should know about +2479,@united accordingly? U dont respond at all +6617,@JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue +10457,@AmericanAir BRING MY FIANCร‰ @meerikangas BACK TO ME! +2141,@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united +5188,@SouthwestAir + @twitter = outstanding customer service! Thank you! +11206,@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish +2744,@united Flight delayed 40 minutes in ORD because plane didnโ€™t have all the food. That should be fixed in the future. Itโ€™s a dumb delay. +7253,@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr +3506,@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest. +1679,@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder. +4249,@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help? +3147,"@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?" +8130,"@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet." +10486,@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight? +7004,@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded. +580,"@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable." +9662,@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks +4070,@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP +3343,@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible +7404,"@USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA" +3672,@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons +559,"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please." +5237,@JetBlue I did see that! Working on picking up a trip or two as we type. +7805,@USAirways not happy!! Trying to get home on Cancelled Flighted flight& been on hold for 2 hours. Help!! This is just crazy... +11041,@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting.... +512,@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL +1081,@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky +1664,"@united Freakin""" +9204,@USAirways to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is +1931,@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618 +11162,"@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child." +1150,@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent. +2838,@united @staralliance the B gates are very far though +5949,@JetBlue serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me +8308,"@usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail" +8932,@USAirways what do I push to rebook with that 800 number +11296,"@AmericanAir +No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad" +5177,@SouthwestAir I've been on hold with customer service for over an hour. Can you help?! +830,@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding & I now lost my bag. Help! +8311,@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding. +4752,@SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out +11264,@AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded +11224,"โ€œ@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!โ€ Again in 1 week!" +635,@united Can you please follow for a Dm on a missing bag? +4465,@SouthwestAir getting the run around today with customer service & disconnected customer relations # given twice. Help!!! +6799,@USAirways another fiasco at National. Forever from jet to gate on 8:05am flight from RDU +7987,@USAirways hour 4 at the gate. +7079,@USAirways Seat 8D on Flight 545 last night is the worst seat I've ever been in. No leg room! #dividendsmember http://t.co/NUhpLNXRIq +6966,@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude +4142,@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond +7027,@USAirways you are supposed to be in the business of belong customers; not humiliating them +9183,@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities +876,@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over +4869,"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!" +5315,"@JetBlue what maintenance? The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board" +5222,@JetBlue thank you for the information. +4,"@VirginAmerica yes, nearly every time I fly VX this โ€œear wormโ€ wonโ€™t go away :)" +3051,"2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies" +5691,"@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?" +3124,"@United what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted" +10852,@AmericanAir on top of that my online record was unavailable as well and then couldn't get anyone on the phone. +2491,"There were plenty of empty seats in coach ""@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f""" +3854,@SouthwestAir YES please....How do we get that companion pass? +4777,@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you +9907,@AmericanAir @contactcej thanks! +7509,@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars +6457,@JetBlue extra-speed line closed in Tampa. What gives? +6293,@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly. +1148,@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate. +574,@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous. +3769,@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable. +4146,@SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour! +853,@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member ๐Ÿ˜” +10174,"@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?" +10966,"@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental weather disruptions? lol, very funny" +5919,@JetBlue quick ? Why is a person traveling w a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/ +9358,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone! +6614,"@JetBlue yes, today. Flight is full now. They said no to me at gate :(" +6002,@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed +9163,"@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading." +10893,@AmericanAir 37 minutes?????? +4495,@SouthwestAir Thank you! I can't wait either :) +8173,@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up. +6655,@JetBlue remember - I'm very doubtful and not very hopeful :( +2368,@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo +4780,@SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal. +7992,"@USAirways husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed" +2950,@united thanks! Makes sense. Just annoying that it can't be determined better. +5625,"@JetBlue no, I haven't done that yet. Is that something I can do online? Thx!" +6971,@USAirways 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable +8716,@USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA +10647,"@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to" +1841,"@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers" +5986,@JetBlue why won't the site let me book tickets for nov for jfk to kin? +537,@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here. +2806,@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon +5801,@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO? +5596,"@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a" +7206,@USAirways Thanks for the information! +7343,@USAirways you're really fudgin up with all these delays ๐Ÿ˜ก #justwantmybed +7560,@usairways I have been on hold for over 3 hours. Please help! http://t.co/tyXAZtMQ1U +8096,@usairways this is ridiculous at CLT and we missed our connecting flight because of a chuckhole on runway?? #shameful (1/1) +784,@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j +1409,@united Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k +10729,"@AmericanAir Also, been on hold for 30 minutes with your ""customer service"" to find out when my new flight is scheduled bc your site SUCKS" +154,@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj +7806,"@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed" +3009,@united offered me a voucher to switch flights. Now voucher offer doesnโ€™t exist & the gate agent switched me to a delayed flight! +1686,"@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available" +11093,@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with. +4014,"@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying..." +7455,@USAirways really? 8 hr delay in Virgin Island and not even a food voucher. +3863,โ€œ@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprGโ€ +2733,"@united unfortunately, that doesn't help. Just an automated computer." +1895,@united flight just Cancelled Flightled. This is ridiculous +5442,@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner +569,@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM +6709,@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :) +5854,@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service ๐Ÿ‘Ž +1816,@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx +10257,@AmericanAir thanks..... +8319,"@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed." +3394,@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!! +3327,@united holy high speed internet batman! Speeds at United Club at IAD are insanely fast! Thanks +11519,@AmericanAir ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue? +6102,"@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB" +2975,"@united Just did, thanks for checking! :)" +980,"@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee" +10492,"@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love..." +190,@VirginAmerica I see what you did there ;) +9331,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system. +5088,"@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them" +699,@united of course I did. The bag should be here by now :( #frustrated +11265,@AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:( +606,@united what is the real deal with the delay on flight UA 1032 from Denver to Vegas? +301,@VirginAmerica I am all about the in flight artisanal cheese and wine pairing. +3420,@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant. +11313,@AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please! +1060,@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted +10757,@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you! +3444,"@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless" +1069,@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever +10716,@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays +2205,@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! ๐Ÿ‘ +9435,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?! +7339,"@USAirways comedy of errors continues..."" We can't get into our gate, there is a broken down truck in the way"" #fail" +8208,@USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN +7679,@USAirways You suck!! Do you even know the meaning of contingency plan????? +4642,@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455 +7683,@USAirways 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person +9007,@USAirways glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems. +7996,@USAirways sucks. Flt 2692 Late Flight by 20 mins missed my connection. Thanks for the 10 bucks and a middle seat on the next flt. +5600,"@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot" +9151,@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense? +7022,@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock. +4893,"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!" +225,@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this? +3354,"@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag." +5895,@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight? +10677,@AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful +8754,@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member. +3436,@united why am i mot getting my refund? +1693,@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united +6893,@USAirways Everyone is sorry. Don't have what I need for meeting tomorrow. 140 charac. isn't nearly enough to highlight your shortcomings +1045,@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz +3446,"@united New Apple crรขpe, amazing! Live from UA1207. Really nice crew too. #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj" +8050,@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal. #DoBetter @UsAirwaysSuck +9146,@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands & I want 2 reschedule same flight but in July +11518,"@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help. Direct message faster than calling 800 number? #Backwards" +10927,@AmericanAir and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 #DFW +4735,@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb. +4496,@SouthwestAir What does this even mean? I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway. +1218,@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse +6015,@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service! +9719,@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX +3987,@SouthwestAir Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks +4911,@SouthwestAir THANK YOU for finally making your boarding passes work with passbook +9492,@americanair Can someone contact me about my awful experience with american airlines this weekend +4493,@SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected. +6944,@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways. +5699,"@JetBlue JFK T5 north check in. 3 bag drop ladies, 1 has been checking in someone for the entire time; another doing check ins too." +8352,@USAirways no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights +956,@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight +2869,@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight. +4433,@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u +4973,@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation? +2961,@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying. +2200,"@united Listen, learn & do this: Remove your PQD requirement. It is insulting. ^HA" +98,Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome. +11364,@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all. +2557,"@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match." +8445,@USAirways thank you for refunding me on my baggage ! really appreciate it +4199,"@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem..." +9637,@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding. +5539,@JetBlue Thanks! I made it ๐Ÿ˜ƒ +1648,@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are... +9888,@AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message. +6197,@JetBlue safety first !! #lovejetblue +6295,@JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc +4499,@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!! +1154,"@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1" +2255,"@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $." +9874,@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern +3170,@united do you guys have any working planes? +7400,@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service +10248,@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this? +7158,@USAirways I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on +3108,@united this is getting ridiculous. Now we're missing our connection. +4548,@SouthwestAir thanks for adding straight flights from Columbus to Oakland! +5423,@JetBlue @BrandsSayingBae well here we go +2049,@united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5 +9208,@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday +8815,@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport +11306,"@AmericanAir Dear American, when did 2 hour hold times become the industry standard? Have you heard of additional staffing during weather?" +262,@VirginAmerica Your planes are really pretty. Just thought u should know that. :) +4061,"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh." +5534,"Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9" +6616,@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl +8120,@USAirways your flight attendants are all jerks ๐Ÿณ +8155,@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail +1802,@united quality work going on here. http://t.co/9xbO5daKaK +4736,@SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order. +11529,@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI +2385,"@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive" +6694,@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect +5759,@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue +1959,@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong +2976,@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you +8680,"@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself" +1843,@united no wheelchairs +1734,"@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!" +2911,@united I knew I should've flew @VirginAmerica lol +8338,@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service. +1986,@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days. +9561,"@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths" +6546,"@JetBlue She claimed that she did, but I was not happy with the way I was treated." +7098,@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground! +2811,@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me. +659,@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN +9986,"@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed." +2511,@united Anna Palm Springs gate 19 deserves a medal! Handled 30 ppl missing flights like a pro! +4282,@SouthwestAir is my favorite airline! I can't wait to book my flight to New Orleans for my trip in April!! :) :) +9339,@AmericanAir @beantownmatty Sounds like a date! +8800,@USAirways surprisingly quick response time by you and them. Thanks! +6287,@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ? +1930,"@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference." +7125,@USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold +197,@VirginAmerica Thank you!! +7777,@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb +2931,@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good +8004,"@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling." +2327,"@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?" +4389,@SouthwestAir okaaaaay UGH IM 8 MIN AWAY +8958,@USAirways great but that still does not help me.. +4218,"@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour." +202,"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!" +3510,"@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again." +4931,@SouthwestAir Engadget Theverge Wired reddit +5535,@JetBlue you're still the best +9925,"@AmericanAir I didn't want to Cancelled Flight, I wanted to take someone off and keep my price. Held at 402, at 10am today 440, now 530" +5791,@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free +10969,@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to. +1707,@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw +5172,@SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements? +5249,@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom +6528,@JetBlue why 730 and not 645 as scheduled? +11362,@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available +5855,@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs. +8164,"@USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail" +854,@united We're hoping to hear from you actually. +4737,Looking forward to using Passbook when I fly @SouthwestAir in a few weeks! +10352,"@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional" +698,@united @dfpietra THAT'S your response? Shaking my head back and forth with a tsk. You can do better-from customer service to your apology +11191,@AmericanAir I'm great thanks keep up the good work +3696,"@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?" +1636,@united screws up again...to be expected! NEVER AGAIN! +7280,@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight. +7554,"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up. #neveragain" +3581,@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers +1291,@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags +6585,@JetBlue Thank you for your excellent customer service - resolved issue quickly. +1853,"@united, no, your service here pretty much ruined my day, but thanks for the weak attempt" +5232,@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200. +3763,"@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back" +3304,@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone. +1495,@united this customer service experience will be tweeted for quality assurance. +7994,"@USAirways BF has been stuck in CLT all day. Is the lounge offering free ""This weather sucks & we all want to cry"" tequila shots?" +1998,@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left. +663,@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play. Earn miles but can't use them. +3748,@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice! +4413,Includes @KCIAirport โ€œ@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHilโ€ +5530,@JetBlue Love you guys๐Ÿ˜๐Ÿ˜๐Ÿ˜ http://t.co/3X9NRUOvtS +5575,@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right. +8901,@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways +7526,"@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!" +9474,"โ€œ@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!โ€ Yup! New beanie http://t.co/AnEqXZR4bp" +5864,"@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd" +10867,"@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove +#whybeAAFF?" +6776,"@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP" +1306,@united went to Customer Service kiosk and they were able to help out! Still thanks for following up! +7392,"@USAirways great, thank you!" +10429,@AmericanAir there is two hour wait +5592,"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger" +10230,"@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available." +9721,"@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should" +1663,"@United - routing a person from Houston to Newark, NJ and then to SFO is not acceptable." +5450,"@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site." +11459,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket! +11482,@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again. +3627,@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! ๐Ÿ˜‚ +2693,@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame. +11252,@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome +9789,@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath. +10921,@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr +10817,@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid. +5915,@JetBlue *cough* #awkward! +3157,"@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible." +9914,@AmericanAir the folks at the Executive Platinum desk are great pros. They understand my displeasure with change fees and switch to SW. +6668,@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_ +1059,"@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i donโ€™t see that it has taken off yet" +4636,@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz +3242,@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job +1678,"@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?" +6892,"BY THE GRACE OF GOD, I MADE IT! โ€œ@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.โ€" +6374,@JetBlue u cool +7574,@USAirways on the phone over an hour waiting for customer service got wrong fight information cost us 6 hours from trip. Frustrating!!! +1757,@united still waiting +6019,@JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu +5116,@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable +8755,@USAirways I don't think I've ever had a us airways flight that went smoothly. +7408,"@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still ""on time"" http://t.co/k0MHZrJF6e" +2790,".@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now." +863,"@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?" +7858,@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours? +1484,@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2 +7035,@USAirways what happens if it isn't located +7721,@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful +5977,@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ... +5134,@SouthwestAir yes. Thank you. Oct 25-oct 31 +206,@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry +4488,"@SouthwestAir Repeating this is policy is basically repeating ""Fuck you"" to your customers. I'll be shopping for a new airline ASAP" +6938,@USAirways #NoService good luck trying to reach a human! Twice sat on hold for over 50 mins... #neveragain +9062,@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?! +6910,@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this. +502,@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care +7385,"@USAirways US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler" +1028,@united โ€ฆ But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR +3840,"@SouthwestAir beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI" +10882,@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW +8110,@USAirways Sadly your words don't represent your company's actions. Talk is cheap. +5056,@SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time. +9762,@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing. +8154,@USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN +10965,@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds. +2731,@united You're welcome. +8996,@USAirways Thank you! +2454,@united can you help me with a delayed flight as im going to miss my connection? +7215,@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date +3104,"@united just give up. Your service is terrible. If I wasn't forced to use United on certain routes, I never would." +8392,"@USAirways Thanks, but you can't. My flight was Cancelled Flightled for ""maintenance"" reasons, and the next available flight was too Late Flight for me." +6278,"@JetBlue Utah, I think. And thanks!" +3099,@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!! +6184,@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. ๐Ÿ’™ +10470,"@AmericanAir you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine. No compensation, no resolution. Incompetent." +3561,"@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy" +5892,"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start." +391,@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!! +6736,@USAirways thank you!! +5618,@JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK +5258,@JetBlue thanks to you customers like me stay loyal. From check in to landing. +9687,"@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep." +2695,@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = ๐Ÿ˜” +2027,@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41 +5463,@JetBlue great to see the RedSox plane and your reminder you โค๏ธNY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv +2568,@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time. +8006,@USAirways nervous for flight tomrw out of key west not friendly customer service +64,@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp. +2062,@united I hope so too :) +5276,@JetBlue your customer service today was deplorable. There were plenty of ways u could have gotten us on that flight. #badcustomerservice +7208,@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast +8684,@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways +8571,@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website. +6331,@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had +4859,@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before. +4887,@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse +9268,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent. +878,@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt. +8529,@USAirways never fails to disappoint. +7916,@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica +6863,@USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14 +7892,@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change +6439,@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury +7869,@USAirways @caterobbie if that link worked most of us could take care of ourselves please contact your tech people to get that working +1016,@united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket +9467,"@AmericanAir we are off to Kax premium. Hoping this flight is better food, TV now I know how to work it and service. Tnx" +7629,@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you +995,@united no they did not want to deliver at my house. Had to go to sombrons else house +10173,@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx +4297,@SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! ๐Ÿ˜œ๐Ÿ˜‚ thanks +161,"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy" +5675,"@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it." +6873,@USAirways No one picks up the phone all day/ no opportunity to leave a voicemail +9692,@AmericanAir the pilot her and another flight attendant left walking away laughing. Just wow +7989,@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far +3843,@SouthwestAir yes please +10805,@AmericanAir I'm home & only 9hr Late Flight. No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days.. +1021,@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable +3073,"@united yes, I know that. The question is ""why is that still the case""? #fail" +7555,@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!?? +3943,"@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O" +1585,"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO" +10147,"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline." +3152,@united A generic form with tons of fields asking for info you already? Expected more as a premier platinum. Another #servicefail +8226,@USAirways only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me... +775,"@united that would help! or how about integrate it into the App so I can just ""activate"" it and surf..." +10748,@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating +9670,"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service" +7099,"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers." +5486,"@JetBlue appreciate the response but already spoke to a MCO and their response was ""There is nothing we can do"" idk if that's what you mean" +6235,@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site. +9555,@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday. +7041,@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx. +2612,"@united How is this considered ""on time"" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr" +7513,@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25 +11016,@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out +10233,@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service. +8433,@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class. +10253,@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you! +10555,@AmericanAir a confirmed flight. I'm so done! Thanks for nothing! +8792,@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston? Usair flight 2218 #US2218 +10627,@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good +5393,Jet BOOOO ๐Ÿ…๐Ÿ…๐Ÿ…๏ฟฝ๏ฟฝ RT @JetBlue: Our fleet's on fleek. http://t.co/0WbJAWx7xD +11080,@AmericanAir pls tell me how to get a person on the phone asap +8838,@USAirways my number is 214-725-1966. CANT WAIT...LOL #usairsucks +3890,@SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2 +3556,"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper" +11394,"โ€œ@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.โ€ Good luck with that!" +1528,@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever! +1267,@united you always surprise me with the awfulness of your airline. You guys suck. #worst +7734,@USAirways Handled. I found tkt on floor dropped by someone. No way - Iโ€™m in wheelchair - to get to podium. +1899,@united thank you for your reply. My frustration is that spending a upgrade just puts you on a wait list. +4658,@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular. +3005,@united my cats flight was delayed 1+hour she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow ๐Ÿ˜ญ +2734,@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day. +189,@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place! +9998,@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem. +9167,@USAirways @AmericanAir best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done +2747,@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight. +2047,@united yes to more food! Add some gluten free options while you're at it +7849,@USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!? +2558,@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.๐Ÿ˜ก +9274,@AmericanAir I Cancelled Flighted my flight. I really donโ€™t need this much trouble. +8666,@USAirways understood and so does us airways. Getting through tsa is the problem +11096,@AmericanAir you know nothing about customer service and I'll make sure everyone knows it +6396,@jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet? +3385,@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail +4555,@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc! +1184,@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM +6420,@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim +5051,"@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san +Thanks a lot southwest!" +5311,@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem? +2433,@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight. Missing a black box? http://t.co/SJQEmDtQmA +6949,"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options." +10583,@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines +769,@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents ๐Ÿ‘ฟ +1685,@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm +8322,@USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans. +11111,@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg? +11363,@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home! +5578,@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home... +4426,@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM? +466,"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round" +6265,@JetBlue Why would you charge money to transfer points to someone? +5734,@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG +11284,@AmericanAir she should not only get a refund but also an apology for the deplorable service. +5191,@SouthwestAir I need updates on my flights 464 & 3574. I have been on hold for over 2 hours. +5390,Lovely! RT @JetBlue: Our fleetโ€™s on fleek. http://t.co/Hi6Fl1AX9E +860,@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't. +7270,@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY??? SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???