,text
7150,@USAirways Another dead end.  They only handle AA L&F.  They gave me the same failed # I already had. 610-362-7498(99) VM full.  #lost
8316,@USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!
8331,@USAirways waiting for bags now over 25min in Phl bag claim!
7767,"@USAirways Never heard back, but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960."
916,@united Thanks!
9008,"@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA"
7724,@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16
1616,@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!
5441,"@JetBlue good to know, thanks so much!"
6194,@JetBlue I have been hanging here for almost an hour
9052,@USAirways HA!  You're fun.
1833,@united just filled it out. Hope someone responds before we book our next trip.
6321,@JetBlue tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport  22 hours before my flight  #RIPOFF #NoSupport
8349,@USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up
9058,@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.
8328,@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers
782,@united 45+ min at EWR baggage claim #stillnobags #ridiculous
3299,@united just tried to log in and was told e-mail log in not currently available
1156,@united except all of that delayed the flight anyway.
1536,@united Back at the Denver airport and ready for round two today. Ready to get home!
8019,"@USAirways it a change fee request from a month ago.  after one hour on phone with your team, I’m told 120 day backlog.  Awful."
3895,@SouthwestAir thank you!
3238,"@united Useless response. I need a functioning wheelchair, not a customer care form to fill out."
8404,@USAirways what is the damn delay????
7144,@USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating
10466,@AmericanAir Deplaned for the 3rd fucking time. Fuck you AA.
5910,@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70
7841,@USAirways 2 hours on hold. Still no answer. Horrible.
2152,@united you guys suck!
2760,"@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that"
3704,@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?
7070,@USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x
7487,@USAirways what's the deal with the flight computer network?
6464,@JetBlue you respond to my friend @LisaPal but you can't respond directly to me
5516,@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(
3872,@SouthwestAir just got mine..now where to go??
4354,@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)
9002,@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO
2455,"@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce"
7953,@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :)
2474,"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos"
8550,@USAirways 4 hours Late Flightr And i lost my conection 😡
8606,@USAirways they finally answered. They were rude and didn't help me at all.
4463,@SouthwestAir FJBFSC  all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent
6940,@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening
1731,"@united Yeah, I tried that about 10 times for two different tickets, and it told me to ""Try again Late Flightr""."
8140,@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.
7474,@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop
4091,"@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me."
2754,@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter.  Last one onboard.
1870,@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!
8758,@USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier.  That's so wrong
2211,@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies
9737,"@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around"
4929,"@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a ""baggage error"" #sarcasm"
11297,@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?
2762,@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/
11017,@AmericanAir the bags arent even loaded on the plane??? #Flight293
2993,@united I will be stunned if my bags are in Hartford with me.  The ORD ground crew only had an hour to move my bags 200 yards
5549,@JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on?
2107,@united tell me something I don't know...not #keepingit100 #weaktea
5424,Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4”
8761,"@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you ""hope"" they can find another flight. That's very considerate of you."
9390,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr
7185,"@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted.  No meal voucher?"
567,"@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy"
6130,@JetBlue U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated
2367,@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.
8903,"@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏"
10037,@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today
3963,@SouthwestAir @AmericanAir y'all are better then @united
440,@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.
2018,@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?
9738,@AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain
8023,"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!"
3692,@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!
3488,@SouthwestAir Thanks so much!
10575,@AmericanAir I am still waiting for that call back. Stranded and no one to talk to
1224,"@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?"
5526,@JetBlue  if only the show was on the flight.  No ABC.  Oh well.  I'll live.  #nexttime #andthewinneris...
4341,@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.
4060,"@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable."
36,@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures
7475,"@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http://t.co/214i0RTIH4"
8443,@USAirways gonna miss connecting flight.. Delayed flying out of Boston
2249,@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated
3105,@united Club in Denver is dope 👌
8239,"@USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?"
7332,@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?
6149,@JetBlue you don't remember our date Monday night back to NYC? #heartbroken
5775,"@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible"
8995,"@USAirways Awesome USAir, TYSVM <3"
3146,@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy
6558,@JetBlue bag just delivered and items have been stolen.  At first look - my Kate spade bag and bottle of spiced rum!  Wtf!!
5098,"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!"
1360,"@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour & crew is at their hrs limit & we deplane. Unacceptable."
7785,@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6
6568,@JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided!
486,"@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim"
5969,@JetBlue Thanks for the complimentary upgrade to first.  You are the best!
5019,@SouthwestAir very poor customer service thru out each of my cxl flights😔 I should've flew @Delta
4993,@SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn’t Late Flight.
8764,@USAirways  I have 3 times and no one has been able to help me out
637,@united i left an item on the plane and have been calling non stop and no one has been answering can you please help
8454,"@USAirways never flying #USAirways again. Horrible experience, terrible customer service."
10465,"@AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted"
4254,@SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw.
9451,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.
11097,@AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable.
8410,"@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!"
11510,@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?
6008,@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter
3187,@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...
3771,@SouthwestAir how about fixing the wifi!  3rd flight where it's not working. 800 series plane so not like it's an old plane.
167,@VirginAmerica What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?
1915,@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness
4184,@SouthwestAir 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5
6245,@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA
3707,"@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow."
2620,@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated
9129,@USAirways And it's 3:22 with no sign of boarding.... Can I please get another update?
4687,@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...
801,"@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed"
2138,@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???
6578,"@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number."
6950,"@USAirways should, but didn’t."
742,"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked."
5792,@JetBlue  I'm at 4:05  will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted?
6390,"It really is nice, though. The snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue"
7991,@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?
10519,@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling.
10799,"@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful."
4819,@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE
3125,@united Y do U not reply to customer refund forms??????????? #unitedairlines
5519,@JetBlue thank you!
715,@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again
7254,"@USAirways. wow, awful customer service."
8677,@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent.  130am
5912,"@JetBlue thanks so much for help Us, u r amazing!"
4132,@SouthwestAir has the absolute worst customer service when trying to reach them by phone.
6953,@USAirways I just want to be heard and to discuss the many issues on my trip
8908,@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice
2089,"@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service"
11433,@AmericanAir cut it. Put me on a flt tomorrow.
8408,"@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless."
8035,"@USAirways I was told a ""return call"" by a human"
3344,@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want
1834,@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke
9661,@AmericanAir are you a bot? Haha always same lies from you!
7680,@USAirways now in a black hole of your phone system
8422,@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.
3325,@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice
7025,@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...
3023,@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!
6394,@JetBlue u suck Big Donkey Balls!
2802,@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it
11396,"@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because ""no weather advisory.""Really!"
2684,@united 1k use to be special.  80 people in group one.   Why not board global AND 1k together? http://t.co/qd2lyUXAZg
1886,@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me
23,"@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢"
4335,"@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer"
9716,"@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!"
1309,@united nope all set. Thx for checking.
7634,@USAirways Round Two of being THE worst airline ever.
789,"@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints"
2692,@united the wifi in the ewr lounge reminds me of the old days of dial up
8396,"@USAirways No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated."""
9201,"@USAirways 
That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!"
10098,"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized"
5829,@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work 😊
7410,"@USAirways rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?"
8040,"@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you"
7692,@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!
4205,@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv
3251,@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable
1957,@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!
11025,@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!
9102,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)🙏🙏🙏✌️😉)
6338,@JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice
2609,@united look at the Twitter history - as usual service non existent
10825,"@AmericanAir today, after 6 yrs., no longer my preferred airline."
6499,"@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone."
8689,"@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. ""Greetings from the pointy end of the airplane"" haha thanks!"
8248,"@USAirways how can I make a purchase, you take the money but I don't have a reservation...Explain"
5079,@SouthwestAir I just sent it over
11472,@AmericanAir hey there me again from yesterday im still on hold
9122,@USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!
10656,@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?
6369,"@JetBlue btw, her name was Samantha and she won over everyone on the flight"
3000,@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad
4540,@SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6
5224,@JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue & got same flight but now $250 more👺
1226,@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!
2595,@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2
9414,@AmericanAir I need a flight out tonight. Isn't there anything else?
11352,"@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?"
3705,@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip
9569,@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?
3207,@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.
7187,"@USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD"
1310,"@united my flight was already Cancelled Flightled this morning because of a ""snow storm in Denver"". And now I'm in DC waiting for a pilot to get on+"
11238,@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help
2995,"@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer."
6847,@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!
7773,"@USAirways I’ve been on hold for 36 minutes now, any time you want to answer the phone that would be great."
4024,@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???
3166,@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD
9186,@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?
7965,@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage
8233,@USAirways Already tried. How about Conf # via DM
1315,@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster
10434,"@AmericanAir dm me your email address,  I will tell you my ordeal, then you tell me what you think is fair"
4115,"@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎"
2315,@united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.
3860,@SouthwestAir #RedCarpet Southwest Companion Pass would be great!
9199,"@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled."
1339,@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling
3728,@SouthwestAir Awesome. Thanks! You guys rock!
738,Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”
965,@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu
252,“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!
4919,"@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless"
2098,@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.
872,@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals
8128,@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???
4532,"@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!"
7316,"@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!"
3110,@united I locked myself out of my account and needed access to book a flight.
10875,"@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral."
7337,@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number.
9464,@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in
5397,Why @JetBlue let someone from black Twitter in their multimedia department?
3570,"@SouthwestAir I ""heart"" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations."
2980,@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.
9177,@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you
10441,@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife
10216,"@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day."
8097,@USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing
7189,@USAirways Strike Three!!! You guys suck!!!
11193,@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?
7086,@USAirways So you understand why I'm resorting to Twitter: No help available at  gate while this occurred or by phone afterward.
9616,"@AmericanAir mission accomplished today, Thank you!"
3532,@SouthwestAir and thx for not responding
3422,.@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.
11317,"@AmericanAir 

Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive."
447,@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....
8973,@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.
56,"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin"
8807,@USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel & I've submitted twice online
4730,@SouthwestAir I spoke to soon... My bag was lost.. :(
476,@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel
11174,"@AmericanAir AA agent said I repeated myself when I was explaining. I told him ""I understand English."" His reply?""Our conversation is over."""
9857,@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth
3819,@SouthwestAir luv my companion pass!
7534,@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins...
5961,@JetBlue thanks for getting me to Orlando early #happiness
3314,@united But I got a bad exchange rate so want my money back. Please can you refund without penalty.
8214,"@USAirways  you were always my go to. What happened?  Airbus over Boeing, and now no customer service?"
8497,"@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!"
750,@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?
9356,@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!
4421,@SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa
376,@united. ..I received on other flights. #united  truly breaks guitars. #unitedbreaksguitars #wantmymoneyback
2458,@united awesome new plane flight 1701
5583,@JetBlue Flight 136 departs 2:14 AM  Finally!!!  Arrived JFK with no psgrs at 5:39 PM.  That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi
5711,@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.
8198,@USAirways refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed
7706,"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg"
2753,"@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail"
11527,@AmericanAir Love the new planes for the JFK-LAX run.  Maybe one day I will be on one where the amenities all function.  #NoCharge #Ever
5666,@JetBlue I only fly Jet Blue
2611,@united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more
9590,"@AmericanAir As I already have a booked flight that I can't use & can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2"
2400,@united good fly!! #United #businessFirst
4403,@SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?
3400,@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.
4894,"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight"
5081,"@SouthwestAir used to love you, but you keep rescheduling my flights.  #southworst"
4587,"@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4."
11002,@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!
7139,"@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever."
4077,@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun
7786,"@USAirways ""good news. We've located the crew and made contact with them"". flight was supposed to leave 4 minutes ago. #usairwaysfail"
7422,@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs
4113,@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying
227,@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥
7379,@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊
2317,@united appreciate the sentiment and you were able to get me off the ground;still missed connection
3703,@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.
10312,@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems!
10669,"@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay."
1508,@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)
5508,@JetBlue #611 from JFK to LAS still delayed?
10782,"@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week."
1684,@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv
499,@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???
7284,@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.
7988,@USAirways don't think you guys could mess things up any more.. Never flying with you again!
1877,"@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain"
3526,"@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page"
513,@united you are one great airline ❤️
9943,"@AmericanAir thanks, me too"
10584,@AmericanAir that is absolutely false stmt.  You have a comedy of errors incl no catering etc #GetYourActTogether
7347,@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it
3333,"@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck"
10693,@AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel
7213,"@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying.."
474,"@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines"
5294,@JetBlue That makes two of us! Lol #Blushing
4708,"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!"
2820,@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.
5577,@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back
4359,@SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ✈️
11237,@AmericanAir delayed.....wow
480,@united to speak to a real person to get this resolved politely and efficiently. (2/2)
3527,"@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?"
7050,@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready
2577,@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF
11274,@AmericanAir I've flown you many years without a complaint. You should start listening to your customers.  You went from first to worst
2982,@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!
6532,@JetBlue this is lovely!
3043,@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system
6969,@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.
7047,@USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.
6364,"@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever"
1349,@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.
2927,"@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD"
4974,"@SouthwestAir Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip"
10797,"@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?"
9230,"Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways"
3315,"@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.
If I am no show, you'll know why! Ridiculous."
9430,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed
1606,"@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports"
9101,"@USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option."
6967,"@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight."
8075,@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!
1659,"@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?"
1446,@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app
3295,@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?
1020,@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?
705,@united I will but right now I'm to angry
3524,@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable
1866,@united No problem just follow me back so I can! Thank you!
4381,@SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed?
4641,@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..
7542,"@USAirways my friends at KPHL were told by your rep ""if it were me I woulda just gone home this am and tried again tomorrow."" 1/2"
2122,@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.
2574,@united stop picking on us #CLE http://t.co/VTqE8m1L3i
9343,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait
1921,@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America
8598,@USAirways @americanair I feel sorry for AA
8066,@USAirways you are cutting into my pregame time.  Go @KentuckyMBB !!!!
10186,@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b
1419,@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess
10588,"@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP."
3307,@united I'll be sending/posting complete details of the circumstances surrounding this matter.  United airlines should be ashamed.
4672,@SouthwestAir @FortuneMagazine Love SW forever😃💕😍⤴⤴
2025,@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual
594,@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?
1558,"@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better."
10280,"@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure."
9875,@AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help
10809,@AmericanAir that luggage you forgot...#mia.....he just won an oscar😄💝💝💝
6501,@JetBlue credit to you for replying.  I’ll look forward to hopefully one of those 103 on my flight home tonight :)
2058,@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!
3485,@SouthwestAir 20 minutes on hold waiting is ridiculous......
8313,"@USAirways & also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail"
4067,@SouthwestAir now our pilots timed out...#getmeoutofhere
4315,@SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?
11065,"@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got"
3094,"@united UA6255 delayed out of #winnipeg because the plane was ""frozen""! #fail Will I make my connection on UA1059? #tightconnection #Denver"
7655,@USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA?
10418,@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!
4955,@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!
6543,"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!"
6458,@JetBlue thank you :-)
4010,"@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you."
9933,@AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION  @ THE SAME TIME.
292,"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes."
5024,@SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon
5365,No JetBlue… Just… no “@JetBlue: Our fleet's on fleek. http://t.co/mB3IPGs8zQ”
4080,@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.
8107,@USAirways why cant Sapphire members reach anyone on the phone?
4253,"@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?"
2909,@united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me?
6735,@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days.
1318,"@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor."
7749,@USAirways  but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes
5781,What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy
4562,@SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience.
6107,@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup
4438,@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing
5993,@JetBlue thanks!
5053,@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines
7320,@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us
6113,@JetBlue beautiful ride. Thanks again:)
4957,"@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!"
5517,"@JetBlue ""Goodwill"" now at $125.00.  $27,000 x ? = Fine   Still want your new CEO to make a public apology to all passengers of flight 136"
10858,"@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks"
10131,"@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r"
9849,@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm
11366,@AmericanAir fcuk you. Shit service. You got no fans.
3048,@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems
356,"@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr.  After we boarded, there was a defibrillator issue."
11458,.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!
3078,@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines
8898,"@USAirways @AmericanAir 90 min delay thanks to ""maintenance issues"". Thanks for wasting a day."
9623,@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.
837,@united that's not even an apology
3458,@SouthwestAir still waiting. Just hit one hour.
6998,@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.
2006,@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.
9622,@AmericanAir I lost my (basket) ballbag on your plane
8021,@USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious
8373,"@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps."
7108,@USAirways now on hold with customer care.  Wonder if someone will pick up the phone before 5pm.
11467,"@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work."
5149,@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.
11253,@AmericanAir 2293 is the Cancelled Flightled one
10564,@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put
5333,"Social agencies, this is why we can't have nice things. @JetBlue: Our fleet's on fleek. http://t.co/QRxz0bGbtq"
11429,@AmericanAir. You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops.
157,@VirginAmerica hold times at call center are a bit much
11310,@AmericanAir I let a crew member know every time this happens.  Which is most of the time.
10958,@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!!
1441,"@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went."
6755,"@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail"
8635,@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight.
9488,@AmericanAir Fuck you.
9459,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.
5598,"@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated."
5210,@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.
9675,@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel.  So until I get to DC argg
5183,@SouthwestAir  Thank you.
1963,@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.
3658,"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa"
11471,"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced."
9054,@USAirways flying high thanks!
6098,@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;)
9113,@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...
3369,@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?
5434,@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!
9205,@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace.
3499,@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail
7090,@USAirways stranding a student trying to get to Birmingham in CLT overnight w/o any help.  You can do better than that.  @av_duffy
1543,@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?
6417,"@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk"
10806,@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?
2268,@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO
5009,@SouthwestAir Awesome - thanks!
3550,@SouthwestAir ok thank you  i hope  so too
4128,"@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF"
5264,"@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!"
9037,"@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?"
603,@united I appreciate your efforts getting me home!
4147,"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA."
3107,@united we are never going to get to out gate at this rate.
9730,"@AmericanAir TY! But, their site says "" Please note that we do not offer a print subscription service for American Way. ..."""
393,@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?
10563,@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back
2858,@united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!
4561,@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup
5673,@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?
5273,@JetBlue why was Flight 1856 delayed to Buffalo ?  It’s a direct flight and the plane is at the gate.
8055,@USAirways I love you guys!!!
7942,"@USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up"
3034,@united a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.
11424,"@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am"
181,"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free."
2277,@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed
10385,"@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember."
5235,@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter
7671,@USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh]
3601,@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel
7782,@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?
7876,@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.
8134,"@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC"
401,"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it."
5219,@JetBlue ’s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw
1631,@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550
5559,@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether
7530,@USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights
7685,"@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta"
9710,"@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost!"
11465,"@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?"
4890,@SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do
11406,"@AmericanAir first the pilot, then the catering..."
6125,@JetBlue haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue
9668,"@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning"
3441,@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations
6797,@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.
6391,@JetBlue third JetBlue flight in less than a week. All Late Flight not for weather.  Reliability going downhill.
11508,@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage  #AmericanAirlines
5553,"@JetBlue hey JetBlue.  Still waiting to hear where you lost my 9'8"" surfboard between JFK and BQN airports."
4453,"@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey"
7614,"@USAirways Its not just PHL, at BTV today made to deplane because ""it's Sunday and we don't know if maintenance will be available"""
2067,@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?
10116,"@AmericanAir she was rude, unprofessional,  not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!"
7821,@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.
1599,@united  once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?
7551,@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED???
1385,"@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing."
8813,@USAirways only to come home a day Late Flight to find out you guys have lost my luggage
10632,@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy
7501,@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...
1405,@united you guys are gay
809,@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts
8500,@USAirways FA attendant on 4553 PHL to PWM tonight was fab!  An asset to your team.  From 1F. Have a great night team!
2029,"@united Yes, myself and about 200 other people also."
9485,@AmericanAir change fee = same price of new ticket... Not logical
2650,@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉
3780,@SouthwestAir have sent you a DM with the details. Thanks!
11428,@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!
9001,"@USAirways TYVM USAir, Happy Night@ <3"
1702,@united have since dropped to 2 layovers but still not acceptable.
10255,@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24.
3753,@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1
3133,@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations
4568,"@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍"
2094,@united it most certainly was not.
8280,"@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled."
9755,"@AmericanAir nothing to do with Mother Nature, more like poor commutation."
1880,"@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ"
3059,@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate
3434,@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!
9995,@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral
7484,@USAirways ... What's going on at @PHLAirport ?!  I've been sitting at the gate for 45minutes.
2287,@united mechanical issue. Looks like they got it fixed! Thanks for your concern.
9686,"@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in."
8690,@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail
4977,@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked.
4467,@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU
7578,"@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡"
9156,"@usairways If I could/wanted to call I wouldn't use the internet to make a reservation.

Site won't work on Chrome, on several computers."
4030,@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous
1046,@united Is flight 746 going to sit on the tarmac FOREVER?????????
5129,@SouthwestAir no had to rebook my flight myself and am about to board in bham.
8951,@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us
7793,"@USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up & again back on hold. Understand weather, but ridiculous."
7198,@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco
1568,@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.
462,@united how does it get Cancelled Flightled 10 hours before take off?
743,@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited
222,@VirginAmerica Thanks!
8638,@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!
9423,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm
3017,@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(
625,@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime
2884,"@united okay - thanks for your help, JT! I appreciate your time!"
6057,@JetBlue I will. Thank you!
2188,@united That was the problem.  We were being told the aircraft was on its way.
2177,@United can you let us out of the gate now. UA1157
6392,@JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM
9255,@AmericanAir thank you!
5361,@JetBlue lolol @s_myc88
6545,"@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI"
8265,@USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week.
3928,@SouthwestAir good to be back. See you all again in several weeks.
5003,@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me.
353,@united I flew back w other company since United didnt have an earlier flight
3582,@SouthwestAir it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything #wrongiswrong
456,@united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know
8037,@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!
6322,@JetBlue okay awesome! Thank you!
239,@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email
7325,"@USAirways flight #703 Philly -> Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail"
6522,"@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks"
3469,@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit
11052,"@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport"
2882,@united yes I have
8856,@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.
3143,@united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.
6192,@JetBlue my butt hurts.
1018,"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!"
6472,@JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on.
8289,@USAirways how about checking the plane before having everyone board the plane? #pissed
1760,@united & finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue
6556,@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience
10146,@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive)
9803,@AmericanAir #2298. Everyone else  was outstanding.
1103,@united UA1731 - Denver to Austin...  Still on the ground...
9482,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.
4161,@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!
4023,"@SouthwestAir  Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled.  On hold again."
7152,@USAirways over the phone. I called the 6170 number and she picked up almost immediately.
4053,@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?
4374,@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I  would Buyer beware
5687,.@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations
11525,"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?"
10664,@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.
6412,@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.
10878,@AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up.
10061,"@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?"
3068,@united of course but they were just as helpless as everyone else .
9309,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!
11236,"As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :("
4702,"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!"
1034,@united not happening.  Delta took care of us.  Peace!
2264,@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport
6662,@JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!
10024,"@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall"
11037,@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot.  Makes a person paranoid.
906,@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!
7383,"I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways"
8261,@USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.
9689,"@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?"
9690,@AmericanAir needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt
7765,@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!!  All other flights have left #usairwaysfail #worstairlineever
3465,@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset.
2286,@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!
4802,@SouthwestAir if you guys fuck this up again  I will never forgive you
4807,@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared!  Noted for next time.
11438,@AmericanAir can you help me with a reservation? cant get through on the phone
8167,"@USAirways Got it, thanks!"
5862,"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26."
11449,@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.
3058,@united it's amazing really.
2900,@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon
1721,@united I'd really like to get off of this plane now.
5653,@JetBlue I waited 3 hrs for my bags and my flight was only 2 hrs
3404,@united when is my plane coming?  Been delayed for almost 7 hours. No plane.
2986,@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR
7874,@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁
9621,@AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.
4202,@SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.
9303,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take
1901,@united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.
7822,"@USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because ""ramp was broken."" No other ramps in Charlotte??"
8089,@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh
5747,@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse
1569,@united I would like to know what is the easiest way to get a refund.
5303,@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?
347,"@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child"
1242,@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN
420,@united it was credit from my last trip that never came in the mail!
4344,"@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz."
9069,@USAirways flight 4524  first a 2 hour wait for a deadhead crew  then deadhead crew takes overhead bin space paying customers annoyed
8101,@USAirways so I still need to stay on hold? http://t.co/04SDytT7zd
2955,@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport
7900,@USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this?
3745,@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!
9407,@AmericanAir thanks!!
10075,@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!
1031,@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.
3621,@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest
3592,"@SouthwestAir hey remember that time you lost my husbands bags? I do. 

#filmjobnoequipment 
#nowarmclothes"
10393,@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.
6051,@JetBlue Two delays.  A little proactive communication goes a long way. #howhardcanthatreallybe?
7278,@USAirways you guys should be nice and just give your routes to jet blue and southwest.  At least they treat their customers properly.
763,"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD"
10272,@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta
5070,@SouthwestAir still on the ground >30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.
10224,@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister
2484,"@united still awaiting a reply from ur customer services?  18 days, no response? Lousy #unitedairlines"
1222,@united thank you for following up!
8730,@USAirways ice cream up front! Solid
2134,"@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information."
2423,.@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.
9999,@AmericanAir and just bad cs! I will be back on @JetBlue  at least when you stuck they look out for you and apologize for any trouble
6167,@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?
6853,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail
6929,"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow."
5769,"@JetBlue thx, social media person!"
6702,@JetBlue Thank you!
10005,@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything
1575,"@united Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp"
509,@united Thanks for the lack of help and the canned response from the 1K desk!
8999,@USAirways hey let flight 1874get to the gate  hours Late Flight and no fate with dozens of kids on board
11004,"@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful 😳"
8663,@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239
2304,@united hey! DM not working. UA 307!
4111,"@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it"
11536,"@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday."
11171,@AmericanAir we did for the last 8 hours.  Your customer service is horrendous.  I should have flown Delta
1259,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” inconvience*
10940,@AmericanAir pathetic service
11323,@AmericanAir Still waiting on bags from flight 1613/2440 yesterday  First Class passenger not happy with your service.
11123,"@AmericanAir versus @JetBlue 
in Customer Service?
Who will win!
For Me @AmericanAir is a convenience to a trip to Cali <3"
3006,"@united I did not, my mind was on getting to the next flight."
711,@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft  tell the truth! @unfriendly
10811,"@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou"
10540,@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?
4291,@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...
9364,@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face
6227,@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.
1372,"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me"
712,@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....
8495,@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!
3777,@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy
4597,@SouthwestAir thank you! ❤️❤️❤️ you guys!
5061,@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan
9334,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier"
7757,"@USAirways Flight Cancelled Flightled due to ""weather conditions"" in arrival city. Uh...I don't think so."
8746,@USAirways I wish we were on our way. Now there's a problem w/de-icing.Three & 1/2 hour delay so far & sill not sure if we'll be taking off.
1482,@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable
1489,"@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting"
3999,"@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination."
3942,"@SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove"
1794,@united that's great! pls let me know when u start!
5146,@SouthwestAir LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR
1821,@united you have a culture issue
10947,"@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please"
11340,"@AmericanAir 

Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj"
10870,@AmericanAir @DuaneNClark  ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?
10299,"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!"
1741,@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!
1658,@united thank you! Much appreciation for your help.
212,.@VirginAmerica They were very understanding and helped me out.  Thx! #Comps
4934,@SouthwestAir has the best customer service!
3717,@SouthwestAir Got help from a nice lady on the phone in Georgia.  Thank you!
323,@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.
10881,@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!
1097,@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2
10198,@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!
1359,"@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated"
334,@united Thanks for taking care of that MR!! Happy customer.
8693,@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5
6424,@JetBlue glad u happy I have my bag but as a traveler I entrusted u w/ my property & u return it damaged & that's the best answer u have?
1613,@united you hung up on me again.
5169,"@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport & now I'm losing 2 days from trip"
792,@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better
233,"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!"
5250,"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH"
4786,@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.
9408,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx
209,@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
8844,@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?
10072,@AmericanAir im tryin to book a flight but cant get ahold of anyone!
10228,@AmericanAir My father loved working for you as well as PanAm
5861,@JetBlue would you say a delay is more likely? Thanks so much.
4480,"@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?"
3393,@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.
3116,@united Monday evening.
2413,@united no because you will charge me or delay me further. United 1612 still waiting.
3936,@SouthwestAir here's a first..both pilot and first officer in galley during flight...
11325,@AmericanAir no response to DM or email yet.  customer service?
4521,@SouthwestAir Another delay. Wow
8934,@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera
4483,@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?
871,@united it won't help...been there done that.
11120,@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?
1263,@united  always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever
1618,@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????
6802,@USAirways Thanks again for ruiningmy vacation.  You all are the best for this.  Could not have done it without you.
6494,"It's on me, @JetBlue! That's not what you said last night, though... :("
6754,"@USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher."
10828,"@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in"
7481,"@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell"
7279,@USAirways But nope!  Apparently this is the way you guys do business!  I guess I'm flying southwest and her blue from now on.
1220,@united UA1534 has now had 11 different departure times. Wtf. Make up your mind.
7799,@USAirways looks like you lost another customer  when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition
1765,@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.
10430,@AmericanAir can't get thru to anyone on phone
2456,@United why is it so impossible to actually get a passenger AND their luggage to their final destination?
7319,@USAirways give us no information and an attitude.
2001,@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.
1513,@united Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K
4104,@SouthwestAir Flight 2646.  Four hours in the plane on the ground at BWI.
2801,@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot?  Now I miss my meeting Atlanta because someone slept in?
5007,@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused
6355,@JetBlue is it your standard protocol to call security onto a plane for a crying baby?
2523,"@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement."
8143,@USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service
10997,@AmericanAir all of these issues are not based on weather or things that are out of your control. These  issues are based on negligence.
6669,"@JetBlue, I normally ❤️ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly"
10422,@AmericanAir can you?
4682,@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air
8686,"@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags"
5524,@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on 😒
9942,"@AmericanAir now I have to wait ""more than 60 minutes"""
2110,@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?
2375,@united customer service has no solution and now we might miss a show because of them
8806,@USAirways you can't even track my bag to see where it is. It's like it's disappeared.
10304,@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...
3355,@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW
3272,@united thanks! :)
4902,@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta
7838,@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?
9787,@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure👌
4401,@SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights.
617,@united Been trying since 1230 to file a report.
3118,"@united cool, thanks."
6930,@USAirways did a pre schooler develop your app? The thing crashes every single time.
7637,@USAirways pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal!
4046,@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme
8153,@USAirways told to work it out ourselves #joke #fail
6393,@JetBlue why is the buffalo flight so Late Flight?
8310,"@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer."
745,@United blocked me from DM'ing them because they would rather I complain about them in a public forum
11307,".@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover."
2004,"@united thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh?"
10645,"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried."
4221,"@SouthwestAir flight 3970, bna-rdu had the most excellent crew today"
11035,@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome
3047,"@United Wonder why people hate dealing with airlines?  Ridiculous and inflexible ""policies"".  I need a phone number and a resolution.  Now."
10849,@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options?
10237,@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight!
1336,@united I have proof that my situation now is due to company mistake
5652,@JetBlue thanks for replying-I feel a little better we'll see how it goes ☺️✈️
11055,@AmericanAir Great seats on this aircraft!
4889,@SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.
6880,@USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4)
10438,"@AmericanAir The website won't let me view my reservation due to ""changes made outside http://t.co/nwF2FkA8fY"". I'm on hold now to get help."
7359,"@USAirways  ""please call Late Flightr"" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith"
5100,@SouthwestAir an entire flight of luggage missing at #dca.  Over an hour and nobody knows anything.
10151,"@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour."
4353,@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants
1313,"@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos."
4165,@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!
11199,"@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?"
3652,"@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule."
2903,"@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)"
9679,"@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care"
6323,"@JetBlue = WORST. Booked in Oct. w/ email confirm & NEVER INFORMED Cancelled Flightlation. Instructed ""to mail written letter"" http://t.co/c7Kzbvf8h8"
9764,"@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time."
3053,@united missing this wedding because of these delays would not be cool
8568,"“@USAirways: @alan_bledsoe Thanks for your feedback, Alan.” Thx, but  no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt"
10694,@AmericanAir working over time tonight?  Got delayed 2 days .. In SJU .. Could be worse :)
7798,@USAirways I just got hanged up on trying to get to an agent. Can you help?
10298,"@AmericanAir Well if you won't let me handle my reservation/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit."
653,@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother
10596,@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.
2269,@united I can't even look at you right now. I'll call you when I'm not so mad.
7647,@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.
7231,"@USAirways. On hold 2hrs after my flight was Cancelled Flightled & ""Anthony"" was beyond rude and not helpful! @AmericanAir they're weighing you down."
3833,@SouthwestAir but to make us tru to find space in other flights.  This customer service is as bad as @SpiritAirlines.
11419,@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.
8854,"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options"
8077,"@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag"
3508,@SouthwestAir @SMiles1307 over two hours now.  Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.
6962,"@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them."
5990,@JetBlue thanks! I'll do it.
9360,@AmericanAir I want to speak to a human being! !!  This is not an obscene request!
611,"@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn."
5582,"@JetBlue yes, please get me the seats we paid for."
2114,@united where are our luggages? With a group and over 20 luggages are lost
4329,@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy
10717,@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today
5514,@JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no
5629,@JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account.  They are still NOT there! 1/2
2602,@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.
6247,@JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!
511,@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?
7940,@USAirways how do I change flights . 3 hours is crazy please help
5844,@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children
3015,"@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience"
10600,@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.
8098,@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!
4084,@SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment.
8617,@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...
7173,@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!
7957,@USAirways worst trip ever!  Wish pilot would've let me off plane at 12pm during 1st delay.  Now 1030pm and still sitting on runway.
10196,@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.
4271,"@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?"
6442,@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.
11308,"@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves."
3457,@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.
8470,@USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks
6997,@USAirways And you took away my 1st class seat.  Love being a Chairman Preferred and assigned row 24 seat B middle seat
10081,@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291
11434,@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations
5196,@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?
7646,@USAirways are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight.
1109,@united will do. Thanks for the help. Cheers
7682,"@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob"
6798,@USAirways i understand that but i should still be able to view my reservation online....
1038,"@united Missed UA1568 connection due 2 mechanical failure UA1543 (""uplink prob""). I will lose ~$400 in clients Mon. How can you compensate?"
20,@VirginAmerica status match program.  I applied and it's been three weeks.  Called and emailed with no response.
5091,@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!
11540,"@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??"
9993,@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!
5551,@JetBlue  I did.  They have no idea where it is.
7836,@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting
934,"@united Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help"
10691,@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset
6955,@USAirways very embarrassing.
3247,@united The third wheelchair is broken! http://t.co/tvk0PyxQv5
394,@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.
10459,@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.
1737,@united Pay for my hotel.... I'm a broke student #help
2165,"@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks"
561,@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement
3069,"@united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS"
4257,@SouthwestAir crazy hold times today. Over an hour now. Help?
1162,@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.
10197,"@AmericanAir ""bag has not yet been located"". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?"
4123,@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.
1729,@united OMG!!! you just bumped me off the last flight. Can this get any worse.
1527,"@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks"
5245,@JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3
842,"@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room"
2930,@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better....
6438,@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!
58,@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y
2865,@united & I've been hung up on twice by your staff. So upset right now
6726,@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.
6084,@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?
2291,"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't."
10863,"@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, ""not yet located""?"
8940,@USAirways we are boarding now but have yet to depart.  Thanks for the response.
5800,@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100%  confirmed
3755,@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon
1649,"@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers...."
3846,@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!
3265,"@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67"
2724,@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!
6414,@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!
10505,@AmericanAir in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u
414,@united crashed trying to check in.
10970,@AmericanAir won't answer the reservation line!  Nice service.  We may be stuck...
8093,@USAirways i've been on hold for an hour trying to change my flight!!! COME ON
10635,"@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)"
7076,"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment."
3691,@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!
5489,@jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail
9248,"@AmericanAir sorry so Late Flight, responded to your DM."
4102,@SouthwestAir i hope i can be apart of the team with this job opening!
9782,"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm."
10979,@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.
2907,"@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times."
8318,@USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.
6134,@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.
2133,@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac
1897,@united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.
7503,"@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying ""we don't do that"""
6080,@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?
8504,@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???
3798,@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.
11315,"@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife"
7696,@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.
7389,@USAirways why does this flight keep getting delayed Late Flightr and Late Flightr?
1817,@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!
11269,@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer
1937,@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.
337,@united thanks -- we filled it out. How's our luck with this? Is it common?
2335,@united your website is a complete joke when using safari!
2072,@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.
8860,@USAirways not patient - originally 11:51 and now 4:41.
1726,@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days.
8074,@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel?
1047,@united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional.
8361,@USAirways thank you!
2815,"@united all goods, I'll call tomorrow, thanks."
9278,"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!"
2320,@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!
10984,Thank you for sending more details  @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA
4574,@SouthwestAir next up: enforcing your boarding procedure.
4509,"@SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&switch."
5144,@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.
766,@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.
2861,"@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait."
4640,@SouthwestAir yeehaw. You found us another plane.  Thx for listening to me vent.
3473,@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through
1144,@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.
9534,"@AmericanAir 
Can you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks"
9449,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice"
2510,@united I think we both have the same status (nothing). I think there was a bug in your search system.
4394,@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.
2273,"@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations"
5501,@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/
3706,@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!
5664,"@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip."
9844,@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days
4923,@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.
102,@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-)
1989,"@united @baldordash Rebooked,arrived 8 hours Late Flightr.  Last year 9 hrs to San Diego and the no inflight entertainment!"
3857,@SouthwestAir yes please!
3948,@SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes
7518,@USAirways On hold for >70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help!
828,@united already missed  connection ugh
8420,@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous
1672,"@united yo, you need a new website really badly. This day and age..."
5504,"@JetBlue ha ha! Can I get a wake up call at boarding time please?  Large coffee, extralight extra sweet please!"
4012,@SouthwestAir thanks for getting me home from Denver tonight despite the snow!
7707,@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming
4843,@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?
2856,@united nothing else from you ^GJ? Where is your customer service?
4367,@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson.
3909,@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!
7868,@USAirways more than an hour holding to change a flight on the phone now.. What's up with that???
2275,.@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight
6606,@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?
8607,"@USAirways #success made flight , please thank the crew of 556 great time recovery"
3646,@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!
2045,"@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say ""oh well"""
7550,@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing.
3387,@united with Karen and found her unhelpful and rude  called United at the time & told she could board but Karen would not accept
4299,@SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱
1295,@united I trust you enough to put my coat in my checked bag!
7157,"@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced."
591,"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA"
221,"@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage."
9265,@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?
7553,@USAirways where are my bags?
8629,@USAirways 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.
6887,@USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else.
858,"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out."
4608,@SouthwestAir I just received your birthday card.  It was amazing and made me smile with joy.  Nice videos.  Thanks.
4417,"@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on..."
7396,@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them
841,@united #unitedairlines so is it 6:20 pm or 12:20?   ORD ABQ 3709.   I can't even take a walk without missing a change.
3411,@united costumer service sucks! Waiting for a week for a response
4643,@SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.
5948,"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in"
8923,@USAirways that is the most useless tweet I've ever seen out of you.
994,@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.
8181,@USAirways so you're not honoring miles with @united that were traveled last year?
7203,@USAirways I called more than 25 times to redeem mile points and can't get through.  You advertise the miles but make them very hard to use!
1554,"@united Cancelled Flights your flight then sends you an email saying ""think about your next flight..."" #customer #outrage http://t.co/KkwiwI97A4"
7273,@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?
8072,"@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE"
5171,@SouthwestAir I've been on hold for an hour & a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!
3827,"@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?"
3873,@SouthwestAir wifi is the worst $8 investment I have ever made.
6177,@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail
2848,"@united yes, Thx! At 10:35 (landed at 9:20)."
5746,"@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU"
9456,"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems."
2513,@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united
4629,@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around
1463,"@united just touched down in Miami - not too far off , Nicely done united 👍"
10791,"@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold."
7163,"@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls"
2835,@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!
4096,@SouthwestAir well I'm not sure what there is you can do.  The bad experience had already been had
6326,@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock
2233,@united delayed another hour
3050,"@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs."
7302,@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline
400,@united What is your phone number. I can't find who to call about a flight reservation.
4414,@SouthwestAir yes but not with out an attitude and nasty comment
4518,"@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons"
6223,"@JetBlue you service agents at MCO are great, but their are not enough of them working right now!"
7944,@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights
7621,"@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s"
6433,@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!
8138,@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice
1023,@united was trying to change a flight online but got an error can you help via DM?
3298,@united If you have had any issues with  United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.
3649,@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.
59,@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable
4464,@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine?
4395,@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways
8524,"@USAirways @AskPayPal completed. If that's the case then why does it still say ""in progress"" on Paypal's website. I reserved on the 13th."
4614,"@SouthwestAir @saianel You could have just said ""We don't know"""
9354,@AmericanAir @dfwairport you 2 together are the best part of flying!
1328,@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show
6070,This is so smart it makes me angry MT @JetBlue: We’ve partnered with @WSJ to bring you free digital access onboard! http://t.co/0LiwEcAsOe
3351,"@united Supposedly, they're out for delivery. I'll believe it when I see it."
8253,@USAirways worst customer service experience ever today. Get it together.
3279,@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected.
9850,Keep it up :) @AmericanAir
4860,@SouthwestAir @love_dragonss holy fuckinf shit
7458,@USAirways printer problems causing us to sit on the runway for 45 mins. Get it together.
1550,@united your airline has been telling me that my luggage is one hour away from my destination for 5 days!
1009,"@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH"
3378,@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!
2554,@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer
6572,@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.
1612,Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?
2737,@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...
8522,"@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!"
9797,@AmericanAir when should i expect a response from customer relations
7854,@USAirways thanks! http://t.co/pD7R1lL6Re
648,@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS
9043,@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday
2862,@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...
879,@united thank you!
5123,"@SouthwestAir not terribly inspired to call ""customer service"" in the future now."
10848,@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!
2303,@united why would a person take hours and hours of wait time just to tell a lie
5803,@JetBlue okay thank you! I'll check with them again!
1624,@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.
550,@united is my favorite airline.
6437,@JetBlue Aw okay thanks
8685,@USAirways thank you. We filled out a claim and hope to have the bags tomorrow.
8604,@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline.
4097,@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home
3979,"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ"
8487,"@USAirways Flights 890 was the delay, Flight 5136 was my missed connection… Help!"
211,@VirginAmerica happy to spend the day together. Let's do this!
9659,"@AmericanAir there's a lot of talks and no doing. 
MIA-SFO on a 20+ year old plane #nonewplanes #old #shame http://t.co/TwETPXUpPN"
5268,"@JetBlue if you can get us on a flight to Vieques all will be good. Right now, not looking promising."
9272,@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃
3232,@united they held the flight for our group of nearly 20 people.
7983,@USAirways FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? #5hourwait #nocrew
5924,@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy
68,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare"
1438,"@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a ""no show"""
2515,@united  Great customer service again. Thanks!
2868,@united this is despicable I spoke to  many diff people & everyone is telling me something different I have a claim no. I need my bag now
7582,"@USAirways has failed me all day long, should I blame it on @AmericanAir ?"
6106,"That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue"
9702,"@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping"
696,@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice
8402,@USAirways are you fucking kidding me??? http://t.co/qjLzrYWFj2
6213,@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.
7454,@USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess
10897,@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple
1314,@united has an United flight ever been on time. #americanisbetter
9530,@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found
4092,"@SouthwestAir  also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?"
10715,@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.
8622,"@USAirways on the DL, send Ethan some new pants and some ""white revive"" laundry tabs. He's a great guy, good crew, he's just, err, single."
12,@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo
3669,"@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action."
818,@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.
7613,@USAirways your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj
1346,@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!
9997,@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention
453,@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!
5826,@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome
11188,@AmericanAir Now your site is not working! WTF
1656,"@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD"
4110,@SouthwestAir why can't i reschedule my flight online?
10091,@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!
10705,@AmericanAir I'm in MEX.  I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.
37,@VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! 😊
8421,@USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight.
4634,@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.
1043,@united 40 minutes on tarmac now. That's after 9 hour delay.
2908,@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.
6037,@JetBlue ...second incident of lost baggage.  I sent you a DM.  Thoughts?
940,@united at this point I made it home on my own.
3898,"@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all..."
5198,@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.
10436,@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day
7865,@USAirways how do you do that? You guys need to have much better communication. How? How can we do that?
4747,"@SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room."
6105,@JetBlue you guys rock!! http://t.co/LA397zaoAY
6650,"@JetBlue continue button generated a trip to ""plan your trip page""
regardless of how far along I was in Flight Booking Problems process
hint: the end of it"
538,“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx
4954,@SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines.
6984,.@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME.
1400,@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed
11485,@AmericanAir I DMed you my AA & phone #s & you can't have someone call me? What was the point of your response? You didn't resolve anything!
8756,@USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL
2267,"@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly"
10009,@AmericanAir it is absolutely unacceptable.  I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!
7442,@USAirways ...was Cancelled Flightled and now I need to locate my baggage
9413,@AmericanAir thanks so much!
2470,@united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU
5720,@JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again
4674,"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!"
3467,@SouthwestAir love them! Always get the best deals!
4600,@SouthwestAir I tried again with your in-flight wifi #fail
9776,@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever
5050,"@SouthwestAir your social media team just said ""sorry"". Thankfully submitting a complaint got resolution from an amazing rep who called."
4264,@SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏
266,@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI
1108,@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi
8847,@USAirways would be more pleased if you reassess your business practices.  Goal should be to have passengers on plane as little as possible
10451,@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.
3229,@united you already have vomit so you are halfway there
9067,@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!
6475,@JetBlue is the greatest airline ever 💕✈️💺 #TrueBluePoints #jetbluemember
5147,@SouthwestAir is having a sale! I'm delighted!
3319,@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone
8885,"@USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies."
1739,@united what a nightmare!!  Both sides of my flights are a disaster!  At Houston getting attitude cuz I was sent to ticket counter
230,@VirginAmerica trying to check-in...but looks like your site is down?
10449,@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs
898,@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior
9471,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO."""
6814,@USAirways seriously???  did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?
10980,@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone
5044,@SouthwestAir Awwweesssooomee!
5940,@JetBlue thanks so much for your condolences and quick response. It is very much appreciated
7669,@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?
1563,@united I am - thank you!
3528,@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.
7431,"@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting"
3071,@united another week has passed and I hoped that I would have had a response by now
7825,"@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change"
11309,@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.
5627,@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to
3433,@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.
4043,@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF
9158,@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx
10332,"@AmericanAir long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work"
10712,@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable.
4771,@SouthwestAir thx - fingers crossed they are found.
5809,@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery
3742,@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2
4872,@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons
4415,"@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange"
11009,@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance
6415,@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.
3375,@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude
2840,@united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation.
4836,@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm
3838,@SouthwestAir please start flying to Huntsville so I never have to fly American Airlines again
10034,@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!
4058,@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA
6632,@JetBlue this makes me happy. I hope these aren't empty promises.
10644,"@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been ""reticketed"" on."
2213,"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!"
833,@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.
8430,@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH
9224,@USAirways  well its 11:45am and just got an email that my 11am flight is delayed-thats not right
3855,@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.
2111,@united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior.
6765,.@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home.
5278,@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(
10469,@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?
1743,@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!
5824,@JetBlue thank you thank you!  I finally set up the jetblue app!  Yay!
7051,@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short
4048,"@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all.  #epitimeoffail"
7110,@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA.
10439,@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic & 2 gate changes dividend miles member gets no email or text updates
8683,@USAirways Will do :)
4551,@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end?  Where is the LUV?
2543,@united not once did #US3645 leave #ORD on time this week #shameful
930,@united 2nd flight in two weeks that you have lost my bag!  Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE
5589,@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..
1197,"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s."
9455,@AmericanAir can u help rebook passenger via Twitter/DM.  Been on hold for 1.5 hours. Thanks!
11225,@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure
355,@united I sure did.   I had to drive a total of 3 hours to get my own bag.  I'd like to explain that debacle but no one wants to talk to me.
1429,@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to
5281,@JetBlue great will do once I land in JFK
3095,"@united  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695"
2991,@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?
8166,@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.
9859,@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight
1153,@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free.  Your excellence in operational efficiency is showing
4303,@southwestair Grand total from landing to getting bag: one hour. That's very sad.
332,@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.
5659,@JetBlue Awesome! #bestairlineever
2769,"@united ""where we trick you into making us look popular on Twitter by being the worst airline"" #wellplayed #jokesonus"
11329,@AmericanAir your service is horrible. I can't get a straight answer from your ground agents.
1598,@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room
8131,@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...
5117,@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763
964,.@united Not what's been shared by the pilot with passengers!
6248,Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.
6931,@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo
7516,"@USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to ""customer service is our first priority"""
2698,@united or did you mean 24-26?
4256,@SouthwestAir my flight is Cancelled Flightled due to weather. What next ?
10030,@AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it...
1483,@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?
4292,@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT
5369,Why “@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipx”
9335,@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in
3281,"@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united."
10719,"@AmericanAir To think that I'm a ""Priority Member""! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately."
1426,@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid
2544,@united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm
4975,@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.
5199,@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays
10586,@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system.  #AmericanAirlines
2885,@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech
7850,@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?
7328,@USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia
3070,@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews
2178,"@united & on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go"
8969,@USAirways disappointment? Making own arrangements for me & my sleeping toddler with zero assistance from USAir is maddening.
7499,@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail
1057,"@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?"
6448,"@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!"
4149,"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW"
4537,@SouthwestAir a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL
9262,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.
2968,@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.
6861,@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces.  Ur fired
3123,@united why haven't you updated that flight 4411 is delayed? Super frustrating
9270,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?"
1544,@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!
8375,"@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?"
8290,@USAirways link didn't work via Mobil.
4262,@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR
10264,@AmericanAir @usairways who is the next stop after customer service.
724,"@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted."
7440,@USAirways @Truthh4 they didn't give you the wifi password? Smh
8440,@USAirways is the worst!! Still haven't left.. Everyone missing connections.
7376,"@USAirways - flights 4500 AND 403 delayed for ""crew availability?""  What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival."
1127,@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS
5632,@JetBlue where is it coming from? I thought Tampa?
6934,@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?
7382,"@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly."
1586,@united you a bish
5030,"@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!"
10324,@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat
11447,"@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because..."
1561,@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta
7362,"@USAirways - how do I get an answer to my question?  Holding for hours , after 6x getting your message just said you aren't taking calls."
7181,@USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me.
10709,@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't  believe their lies!!!!
10622,"@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow"
6486,@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)
5180,@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500
7377,"@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs..."
6911,@USAirways ... I f@$%ing hate you.
5651,@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs
1808,@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212
8710,@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)
10670,@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?
4609,Thanks @SouthwestAir ! #heartlanta
9213,@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!
8237,@USAirways I will send an email with details Late Flightr. Thank you for responding.
6286,@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.
3287,@united You make it hard to fly with you. Delayed over an hour and now the plane  is turning around & heading back to the gate. #connection?
9559,@AmericanAir I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!
4071,@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!
9079,@USAirways Flight # 604. Thanks.
2605,@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?
5417,Why? 😒 RT @JetBlue Our fleet's on fleek. http://t.co/I7Ut2ZvHCO
1392,“@united:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML”:3:15 & still not resolved
9990,@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably
752,@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.
8281,@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.
11289,@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher
5357,"Sorry for unfollowing, @JetBlue"
3215,"@united be  ""Chicago's hometown airline"" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise"
5751,@JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight
9868,@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?
1777,@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs.
17,@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA
1770,@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.
1888,"@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice"
8570,@USAirways still waiting on a response
1642,"@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?"
9843,@AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere.
10764,@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.
2316,@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?
3022,@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.
9016,"@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all"
132,@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything
6537,@JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight.
3012,@united my friend lost luggage on flight 1547. What to do?
6746,@USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka
8343,@USAirways Not happy with start of trip!  Cancelled Flightled flight #poor customerservice
5106,"@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though."
9254,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?
1095,@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support
4793,@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!
3944,"@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI"
6569,@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp.
527,@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail
5982,@JetBlue you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/
2002,"@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number"
8741,@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.
168,"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?"
7919,"@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!"
4963,"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!"
8296,@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab
1919,@united I will. Thanks.
3154,@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.
701,@united is the worst airline in the world.
9701,"@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling."
10168,@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.
5968,@JetBlue Thanks!
6517,"@JetBlue why yes, yes it does!!!!  Great trip down!! Thanks for the lift!!!!"
5605,"@JetBlue they absolutely guaranteed us we would sit with our kids. Your ""terms"" response is insulting.  #jetblue"
3853,@SouthwestAir.   50th Anniversary on April 10th. Still. Sweethearts.  Companions.  Lifetime.  Sons.  Families. Love.
6699,@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether
2766,"@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?"
9487,@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!
772,"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?"
1298,@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.
280,@VirginAmerica Your back of seat entertainment system does not accept credit cards that  have an apostrophe in the surname. #apostrophefail
3559,@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI
7100,@USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave.
10277,@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged😡😡
1352,@united so unhelpful... http://t.co/vBfIeo2qJC
2926,@united @parryaftab done thnx
8026,"@USAirways AND my rebooked flt isn't until Monday??  AND I don't get a voucher for a hotel?!  Never again, US airways."
8991,@USAirways I'm sick of living in an airport!! #getittogether
1287,"@united no, we still have not heard anything from anyone at @united or the @ErieAirport"
6524,@JetBlue no news here at the gate. What are my options?
9658,@AmericanAir she has  the guy u served drinks 2  til he needed awheelchair to get off the plane is a more important then the assaulted women
9470,@AmericanAir another day another grievance with this airline. No customer service
9307,"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again."
6991,@USAirways great. I just called your fucking phone number and she hung up on me
2013,"@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita"
9306,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh."
6725,@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised.
5865,@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!
4031,"@SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done"
5328,@JetBlue you found my camera!  Thank you!  You rock!
2147,"@united Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos."
5137,@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?
7755,@USAirways how does it feel to have almost everyone hate you?
3033,@united your overall experience of flying is not friendly
11495,"@AmericanAir no hold times, just disconnections.   There is no excuse for that"
7946,@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.
5766,@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0
449,@united not able to DM you my confirmation number
5886,"@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless.  Need better communication!"
6781,@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002
7819,@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.
8657,@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.
5282,@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning.
8462,"“@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?” Spring Break !!!"
810,"@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse"
4985,@SouthwestAir Im just praying you get me home alive
8423,@USAirways  nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay.
6496,@JetBlue anything for you. #flyfi http://t.co/8jceDiKY9U
7720,@USAirways The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :(
11287,@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail
2073,@united Yes there were PLENTY of seats available.  So why did Vicky Thomas refuse to give one to a million mile flyer?
7903,"@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city"
396,@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.
8178,@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!
885,@united just confirmed a seat! Crisis averted! Beers won't be missed now
1477,@united THANK YOU!
1790,@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR
10036,@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over
2333,"@united well played, ^LO."
8745,@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.
3233,@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver
2008,@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.
5239,@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :)
682,@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!
4560,"@SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!"
5601,@JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!
2859,"@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM"
3837,@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!
57,"@VirginAmerica Is it me, or is your website down?  BTW, your new website isn't a great user experience.  Time for another redesign."
3773,@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.
6504,@JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight.
3958,@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.
2399,@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail
8695,@USAirways #flight4592 LET US OFF THIS PLANE!!!  please go to a gate.  This is absurd.
46,@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?
30,"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr"
4676,@SouthwestAir @FortuneMagazine well deserved!
5641,"@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!"
9929,"@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!"
1468,"@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming"
1665,@united Suck
1416,"@united, no. Re-booked with American and United said they'd transfer our bags to them."
6482,@JetBlue Third flight in a row for my wife with her TV not working...
2358,"@united United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?"
11386,@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD
1323,"@united ... I want my bag off flight 1142, what do I do now?"
10899,@AmericanAir Need to go frm TPA to MCI tmrw & my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs
5500,@JetBlue over 2 hour delay going from NYC to Denver! Come on man!
9794,@AmericanAir - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice
10454,@AmericanAir keep trying to call to change reservation and you keep hanging up on me
429,"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,"
7055,@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather.  Printed Boarding Pass too Late Flight. #TakeResponsibility
3800,.@SouthwestAir Thx for the follow up. Just sent DM
385,"@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight."
1945,@united customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP
9972,@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error
4716,@SouthwestAir the new logo is going to look amazing on the airplanes
3822,@SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail.
473,@united Why do I have to pay $ 17 for wifi with an international business ticket?  #pennypincher
7448,@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.
10850,@AmericanAir one staff on desk. Now been queuing for over an hr.
8781,@USAirways ok thank you we were told ground delay due to snow.
8127,"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?"
9107,@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?
578,"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!"
8284,@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip
7387,"@USAirways your rude staff said"" I don't care that we are out of market place food you're going on vacation and I have to work"" nice huh"
1055,"@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??"
2281,@united thanks for reminding me how much easier it is to fly Southwest!  Get more agents at sfo 25!
11145,@AmericanAir well its been over 4 hours now and still no one has picked up   try paying overtime and bring in more people
4885,"@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow."
7393,@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights
10541,"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics..."
3445,.@united call my work and tell them it's your fault I'm Late Flight
9932,@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?
6215,"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight..."
3169,@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...
811,@united that's brilliant Thankyou so much. Is it classed as part of carryon?
6143,"@JetBlue Love you, bae. #JetBae"
1075,"@united Nope, no more chances. Your airline messed up both ways of our trip."
1115,@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving
3533,@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?
7435,@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs
2755,"@united really hoping to get some help here.  On my 5th attempt to get a resolution, and lost count of transfers.  help please! #mileageplus"
460,@united are the ones who make it difficult for me.
3045,"@united Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense."
6291,.@JetBlue @ZKatcher 😂😂😂😂😂OMG. Bored & read through this convo.. Seems like JetBlue is on point.
3032,@united I am blown away by stellar #custserv !! Thank you <3 http://t.co/JOrEScfb4x
111,@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers
9071,"@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues."
10290,@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink
6854,@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out
4898,@SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK
1745,@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.
9678,@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur
1452,"@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai"
2149,"@united thank you! Good service, safe flight... 1/2 way home!"
319,"@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!"
4718,@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly
61,@VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.
2673,@United  my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC
1922,@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.
7873,"@usairways I've been on hold since 11:30pm how many customer service reps do you have?
 #seriously"
10263,"@AmericanAir follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New ""Economy Dungeon"" class coming? http://t.co/pl9Sop5IHu"
6440,@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.
9336,@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta
11150,@AmericanAir your maint delay left us stuck in den!! Flight 1080.  Been on plane for 7 hrs.  Stop flying broke french planes!
5727,@JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj
11233,@AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines
2129,"@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?"
8403,@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.
7276,@USAirways sorry doesn't help.  It's midnight PST.  How in the hell am I still on hold after 90 minutes on customer service line?
8271,"@USAirways yep, check it and my gmail 'Promotions' folder regularly... :-("
5425,“@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp” @alynewton new fav airline
9614,"Thank you, @AmericanAir! Much appreciated."
8385,@USAirways I already let them know and sent 4 complaints.  Got a call back finally when I was asleep and there is no return call back #
6495,@JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky
5156,@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights.
7065,@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.
4139,"@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing.."
1052,@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.
11068,@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue
4450,@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight
5566,@JetBlue just please get my luggage from #2070 onto carousel 5 / Logan Airport and I'll be able to go home!
5335,“@JetBlue: Our fleet's on fleek. http://t.co/7iM9rHIvyR” Plz stop
99,@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf
10877,@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized  breeze! http://t.co/uOARyQ98PU
1456,@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper
9798,"@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day"
361,"@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB"
812,@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me
1092,@united it will be on a different airline.
9345,@AmericanAir @lpalumbo what weather sun is out
11383,@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.
3145,"@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing"
8031,@USAirways thank you! You have always been so good to me. I will follow up.
5286,@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.
5736,"@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous."
9140,@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks
4049,@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise
1890,@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx
1035,BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines
5038,"@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k"
7317,"@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected"
1414,@United rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun
540,@united yea get me to phoenix already. Delays all day with you people. It's bullshit.
7811,"@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is ""on time"""
9669,@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.
4605,@SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?
9783,"@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)"
9172,@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!
1146,@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.
8360,@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back
10426,@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?
754,@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.
4825,"5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”"
9815,@AmericanAir Thank you
5853,@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh
5159,@SouthwestAir and thanks!
6076,@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica
5288,@JetBlue thanks so much!
10992,"@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines"
3130,"@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones"
2957,@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine
9305,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed
3941,@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋
5350,@jetblue I hate you for this 😒 https://t.co/g4WwR6VBRQ
7176,@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated.
100,.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.
2608,@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother
5937,Thank U 😘 “@JetBlue: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)”
4449,@SouthwestAir - 800 is not int'l friendly
4065,@SouthwestAir you are the worst airline. Congrats!!
9793,"@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!"
10787,@AmericanAir thanks
9431,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh."
10305,@AmericanAir you're not finding it bc @united  rebooked us on your airline when they realized they couldn't get us home - and we're at ORD
5894,"@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything."
6191,"@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30"
601,@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2)
4194,@SouthwestAir Bad enough that there is no seat assigned he's  seating at an exit seat and a male flight attendant removes him from there
10301,@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back
4695,@SouthwestAir Hi Guys good morning how are you doing
8743,@USAirways The captain turned off the seat belt sign so people can get up and walk around.  That's not good.
5304,@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything?
3883,@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group
6660,@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should
6343,@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x
1044,@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1
8963,@USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness
1557,@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.
6292,@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold
3752,"@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!"
1487,@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService
7028,@USAirways this is no way to treat women.  I want someone to contact me and explain how they will make this acceptable.
9191,@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay
180,@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.
10614,@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???
5703,@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this.
2115,"@united assistance with what, the attitude of your staff no matter which airport we are at?"
1699,@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan
1379,"@united missing my amazing us bank work conference, not ok.  What do I do now?????"
2228,@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.
2404,@united is a money sucking airline with terrible terrible customer service
1395,@united I missed my connection already. Then I missed the next flight they put me on.  Now I'm going to LAX instead of Hawaii.  :(
8092,@USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial?
618,@united I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.
4502,@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!
9283,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx
10382,@AmericanAir please improve business extra flight reservation process. can't book online?  what century are we in? 25 min+ on hold
11367,"@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?"
3396,@united stay warm - I will be passing through Chicago next week
1600,@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?
7691,@USAirways now you don't know where my luggage is?  Seriously?
9319,@AmericanAir awesome. Thanks!
1615,@united it's disgusting and unconscionable the treatment I've received tonight.
7937,"@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in"
438,@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.
5354,@JetBlue Not helping since there's a bunch of us trying to get off at the same time.
2083,@united no I did not make connection.  Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane
8725,@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything
3869,@SouthwestAir I continue to be amazed by the amazing customer service.  Thank you SWA!
9298,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed
10986,"@AmericanAir FYI twice now I've tried the ""we'll call you when someone is free"" thing. Both times it called, I picked up, then it hung up."
6883,@USAirways not yet. But we will see shortly.
8301,"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable."
9728,@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible..
6165,@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!
10124,@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours.  Got a call but was hung up on.
8642,@USAirways 502 M-phx Im still on The plane waiting And waiting
5814,@JetBlue thanks for the response - when is the next flight after the 9:48 flight?
7338,@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight.
2545,"@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus"
6715,@USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents.
9619,"@AmericanAir when will there be wifi on the DCA-STL route?  2 hour flight, could use some love!"
11415,@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.
1918,@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity
9615,@AmericanAir I’m still waiting - this has been going on far too long. Is there someone I can speak to?
6686,@JetBlue I did...#FlyFi worked well and was free aboard this flight
5225,@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.
7654,@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom
7235,"@USAirways first, luggage got stuck in a different city, now I get them back today & one of your employees stole a pair of gloves from me!"
8911,@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.
3609,@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.
9065,@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap
2054,"@united I mean, your employees were really nice as I literally sobbed?"
3787,@SouthwestAir show me some love and a companion flight~please and thank you!
7598,"@USAirways this has been my WORST flying experience with you guys, you need to do better"
10638,@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all
2362,@united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH
3014,@united all good! Next flight was a little delayed so it all worked 👍
3286,"@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!"
2225,“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏
7174,@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too
5400,@JetBlue my family and I are excited to see you too😊😊
1126,@united he is so excellent and so reliable :) #happycustomer
5027,@SouthwestAir Any plans to make the southwest app for Android not crappy?
10006,@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates.  Have been trying to get to an advantage rep 4 two days
8817,"@USAirways so mad I can't even believe  you guys Cancelled Flight my connecting flight after I leave the first stop, & give me a useless hotel voucher"
2441,"@United flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !"
2444,@United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?
10215,@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me.  This is why you lose customers
9023,"@USAirways beware,  Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English)."
1322,@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!
1603,@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you
11376,"@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?"
9012,@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA
4981,@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were
11058,@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!
9928,@AmericanAir 3611 was supposed to depart at 5:10pm central.  About ready to close the door at 7:34pm central.
8518,"@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ"
7439,@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan
5916,@JetBlue you guys need live chat.
7180,@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?
6874,"@USAirways  Instead, the miles are credited to an account that i did not open
-- My request to merge the accounts is denied"
2290,@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.
10796,@AmericanAir @nrosenb1 it says changes can't be made online
9375,"@AmericanAir sorry so Late Flight, responded to your DM."
7698,@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.
1507,@united is a joke.  Lots of angry people at IAH this AM.
11047,@AmericanAir thanks for the show! 👍
1559,@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY
6454,@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.
10631,@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️
8291,@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up.
9232,@USAirways can't even get on hold to wait to speak to someone-awesome
9426,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways.  I ASKED and was told, ""NO."" #thenewamerican"
4617,"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :("
1836,@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none
10509,@AmericanAir I called the EP line and 4 hours Late Flightr I was called back.  I sat on hold for over a hour to US Airways and then cut off
9885,"@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules.  help!"
981,@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere
9674,@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......
1354,@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l
2870,"@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!"
45,"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this."
3842,"But expect no help from ->@SouthwestAir <-.  Our flt was canx at the last minute for ""weather.""  We flew home on weatherless @united."
2542,@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE
104,@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!
10191,"@AmericanAir thx, just sent the DM"
748,"@united I will, as soon as I am done with my article.  Thanks!  ~Tom"
6503,"@JetBlue got txt  40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight."
9469,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican
7371,@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting
9969,"@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable."
9575,@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!
4606,"@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put ""on hold"" but actually was hung up on."
6260,"@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert."
9344,"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp"
535,"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier"
4949,@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE
8184,@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards
6961,@USAirways Thanks! Sent you DM re: baggage issues.
7457,@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice
2251,@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks
1025,@united you are terrible.
10876,"@AmericanAir your gate agents at DFW gate B16 are pathetic tonight.  Terrible communication, stories changing and apathetic"
5833,@JetBlue thank you 😊 standing in line now!
6624,@JetBlue @EllaHenderson the highlight of being delayed #freeconcert
5082,@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(
4812,@SouthwestAir So I guess you can get to the airport too early!  Need to wait 10mins to checkin. Really?
10704,"@AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix!"
3397,@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.
313,@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h
10891,@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one.
6271,@JetBlue I love you
5325,"@JetBlue Am I the only one who had to look that up? I must be getting old...
 #damn"
11130,@AmericanAir pathetic to have your gate agents lie to my face when you are at fault
6654,@JetBlue I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh
664,"@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags."
4119,"@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks.  Thanks!"
4418,"Thank you for your help, Shannon! Great customer service, @SouthwestAir."
2889,"@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here."
7441,@USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this??
6360,@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm
2970,"I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united"
10538,"@AmericanAir  so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?"
6216,@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.
4921,@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP
10135,@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.
3885,@SouthwestAir Thanks.
11088,@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?
10115,@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now.
4991,@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad
675,"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, @united?"
9947,@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!
8278,"@USAirways it MIGHT have went through. No confirmation. ""Please wait"" then same form."
8099,@USAirways flight 850. RUDE RUDE RUDE service! Awful.
6605,@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue
4601,@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?
8699,@USAirways Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation
5453,@jetblue thanks
9044,@USAirways I was told there is no record of my refund.  Can someone please help me. This has been a long day
3035,@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to
1962,@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy
1840,"@united no bag tagging, led to many people backing up the aisle to front with bags"
10494,@AmericanAir thank you so much that helps a lot.
5650,@JetBlue 118 to Boston still sitting
3673,@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH
5176,"@SouthwestAir have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?"
10736,@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded
10879,"@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD"
11512,@AmericanAir Cancelled Flights flights arbitrarily on same itinerary.  Weekend ruined for no good reason! No crew = missed Monday am mtg.
3320,@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her
8536,@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether
8063,@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane.  #DoBetter
2272,@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey
4407,@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S
9195,@USAirways I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP!
9770,"@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?"
6403,@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS?  Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.
8790,@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better
411,@united despite my bag not making it to Newark good informative email tracking updates help!
613,@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board
847,"@united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur/plane back!"
4295,@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...
6658,@JetBlue Great thanks
7001,@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united
1430,@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on
7699,@USAirways 2 hours?! And just got disconnected.
10916,@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days
6310,@JetBlue Maybe stop telling people the wrong info on your customer service calls.
5279,@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG
11223,@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?
11402,@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super.
10474,"@AmericanAir I fail to see how telling a caller that a bag may take ""18 hours"" to get from JFK to Brooklyn is ""the best we can"""
7847,@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?
6443,"@JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever"
4638,@SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER
1417,@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.
5545,".@JetBlue ooookay @ABC that's silly of you. guess we're ""watching"" the oscars purely on Twitter reactions tonight. #oscars"
3677,@SouthwestAir really easy for locals to get down to the strip. book.
9652,@AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all.
3848,@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire
6690,@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting
604,@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)
10613,@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!
2078,@united Also your at-gate monitor showed 23 empty seats
6851,@USAirways are people going to answer our calls?
2311,@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...
5805,"“@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock” > Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks"
1982,@united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?
199,@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!
485,@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage
3270,@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport
2823,@united this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.
3245,@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...
7601,@USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan!
7881,@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!
3749,"@SouthwestAir open seating is like an open marriage, there's so much love for strangers!"
6933,@USAirways #FAILINGYOURCUSTOMER ONE BY ONE
4989,"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter."
9441,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-
2794,@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life.
7738,@USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code?
9053,@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted
7801,"@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!"
524,@united you are offering us 8 rooms for 32 people #FAIL
947,@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!
8931,@usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ
9168,"@usairways and @AmericanAir  4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight."
1280,@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.
122,@VirginAmerica Only way to fly! #Elevate #Gold
4209,@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5
6400,@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated
2302,@united Looks like they came through. Thanks again for the help.
10421,@AmericanAir - And @AirSouthwest  had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?
8701,"@USAirways : i have been trying to reach dividend miles  to extend my ticket for last 3 days , 20 + calls and i get a message to call back"
1005,"@united - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process."
3460,@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!
7969,@USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it.
10482,@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.
10375,@AmericanAir Priority baggage evidently means it comes out last
3055,"@united what do you think missing meetings is worth?  A flight voucher?  I fly all the time, so what would make it right?"
3566,@SouthwestAir Thank you for the tip!
8463,@USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA
2132,@united Looking forward to flying with you guys as well !!
5712,@JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE
5026,@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up
229,@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.
5718,@JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO
4001,@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks
10547,@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday.
9839,@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen.
6131,@JetBlue can't wait! I'll be the one who can't contain herself. 😄
3007,@united now you've lost my bags too.  At least nobody has done anything to help out.  This is absurd.
7315,@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL & bag didn't make it
6110,"Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue"
4504,"@southwestair three flights with three  check in agents, not enough. #missedflight  back to Jet Blue"
2750,@united what a joke. Hang up on customers!!
11358,@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly
4671,@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.
2944,@united 1 hour since boarding began and we're still sitting at the gate.  #UA507
6884,@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.
2718,@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:)
7739,"@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great."
10059,@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight
5312,"@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!"
5595,@JetBlue Why are you making it so freaking hard for me to say good things about you??  #jetbluefail http://t.co/v8SB0RBICx
8993,@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight
9846,"@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew"
8904,"@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time."
5359,"@JetBlue loved the service from the staff at Newark today. 

Good service goes along way.

I appreciate your preciation  

Nj ✈️Tampa 

🔵🔵🔵"
10012,@AmericanAir I've never had anything bad to say until now. No love for faithful customers.
5786,"@JetBlue done, thank you!"
10142,@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.
11487,@AmericanAir But Eagle is always Late Flight
7642,@USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going
1017,@united I am impressed with your super-fast reply to @CGJase
6734,@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.
1928,"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT"
350,@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting
5614,"@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting."
10790,@AmericanAir I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke
10365,@AmericanAir don't see response!
6849,@USAirways it doesn't take 6 days to respond to an already open case!
5396,can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl
9489,"@AmericanAir 
Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????"
564,"@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like"
1582,@united flight #1 no luck on #standby
2175,@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?
6551,@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service
8814,"@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off."
3933,@SouthwestAir could I get a phone call from a customer service rep to get the issue resolved?
2707,@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.
11393,@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah
7653,@USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people.
3535,@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?
10349,@AmericanAir refund
6784,@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery!  Shame on me this time!
11422,@AmericanAir  many have missed connections already b/c of delayed flight which will finally board soon
3739,"@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail"
9046,@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.
821,@united noooooooooooooooooooooope.
2063,@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive
7453,@USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?
81,@VirginAmerica you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!
10737,@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.
2697,@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi
831,@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.
3826,@SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.
9166,@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?
2833,@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!
10437,"@AmericanAir  upon entering plane to 2 @USAirways stewardesses: ""can I have some water?"" ""no we don't do that. please take your seat"""
10730,@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying
5880,@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.
48,@VirginAmerica why can't you supp the biz traveler like @SouthwestAir  and have customer service like @JetBlue #neverflyvirginforbusiness
6434,@JetBlue only w/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason.
4345,@SouthwestAir I am absolutely sick of 300s and no wifi!
6453,@JetBlue nope. None to be found
8846,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
4863,@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help
8696,@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.
4095,@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter
2689,@united thank you. I will address it with them
5234,"@JetBlue can't book a flight because of outdated, forced opt-in ""Verified by Visa"" nonsense. Help a girl out? I just want to get to @sxsw"
10515,@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward
5825,@JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?
2373,@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?
6768,"@USAirways 167 minutes?  ""Im not trained in that"". Cmon. Can't you do better than that?"
2758,@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.
6753,.@USAirways It was this saturday during all the snow in the DC area.  Excited the flight was not Cancelled Flightled but sad he went missing.
6060,"@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International."
5062,@SouthwestAir JH thank you. I finally got through the second time.
4924,@SouthwestAir hot stewardess flipped me off
3880,@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!
7129,@USAirways it was customer service like I have never seen before!  Kudos to your organization.
4411,"@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems."
10594,@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!
7774,@USAirways seriously!!!  Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!
8397,"@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!"
3945,"@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali"
9132,@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn
2164,@united Yes I needed plenty of assistance but received none.
2886,@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail
4679,@SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO
10193,@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it.
7807,@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am
9019,@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice
172,"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?"
639,@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?
6520,"@JetBlue just a heads up, this page no longer exists http://t.co/NsJWVTTjGo"
5851,@JetBlue you got yourselves hot ladies flying the air for life #loyal
1143,@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M
8324,"@USAirways see? No response? Obviously you think this ""service"" is acceptable. #customerservicefail"
6613,@JetBlue will call. Thank you!
9676,"@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!"
1832,@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?
9050,"@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd"
5688,@JetBlue At what time?  All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong
3686,@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149
8778,"@USAirways ""admirals club"" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!"
10977,@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.
8769,@USAirways well this is about as worthless as your regular service.  A bunch of do nothings and idiots. #sucks
6795,"@USAirways Been on hold for 40 minutes, calling because my flight is delayed.  This type of service in not acceptable."
834,@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again
2486,@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.
8650,@USAirways KUDOS to your phone support and Charlotte gate staff!
5272,@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏
6096,"@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me"
5152,@SouthwestAir Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter? thanks you.
10185,"@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt"
65,"@VirginAmerica - amazing customer  service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying"
9572,"@AmericanAir..still here. feet are freezing b/c doors have been open. Flt time was 8:30.  We have fuel but now waiting for ""rampers"" #AA4285"
11339,"@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window."
2024,"@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM"
10423,@AmericanAir Could have voided the ticket since it was > 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through.
354,@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab
7248,"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy"
11278,@AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!!  #not cool #hateful
9373,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal"
5521,@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this
7762,"@USAirways you got to be ""F""ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH"
7087,@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!
3127,@united <<<<<<-------- do not reply to emails?
4313,"@SouthwestAir @FortuneMagazine 
great news."
7972,@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?
10840,@AmericanAir found out my flight tomorrow was Cancelled Flightled & got in the queue for a callback 3.5 hours ago…still nothing. Can I get rebooked??
8270,"@USAirways will do.  maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered"
5491,@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!
7335,@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????
11166,@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel
11451,@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!
10398,"@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't."
10162,@AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check.
2770,@united why do I have to request refund? Why charge twice in first place?
8334,@USAirways Call volumes are high so the best answer is to hang up on me?
7581,@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235
5277,"@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound"
3209,"Cc @DadBoner  #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options"""
8899,"@USAirways 
Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent ⤵ http://t.co/Q5SB0DaVuy"
3905,"@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!"
8348,@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days
5496,@JetBlue any idea what's going on at terminal five at JFK? Seems to be zero traffic movement
8610,@USAirways 1917. Still sitting here. Feels badly handled.
2379,"@united yes, but they still don't know where it is.  I've been told it might be on a flight, but now no one can confirm it."
7918,@USAirways 3hr30min right now...  any end in sight?
5785,@JetBlue Its poor Flight management. There is   no reason why a scheduled 8:00  pm  flight to takr off At 11:00pm .
4169,@SouthwestAir That's an awesome library.
6181,@JetBlue the departure time keeps getting Late Flightr.  I'll be lucky if I'm home by 3am
3428,"@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +"
1101,"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online"
5597,@JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI.
10214,@AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr
11011,@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose
8437,@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo
4140,".@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive"
3557,@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!
6363,"@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good."
118,@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?
2022,@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3)
4339,@SouthwestAir it says I can't because my flight is in progress.
4343,"@SouthwestAir 14 hours????  Sorry don't get it. Oh well. Screw the weekend in Az right?  Eat the hotel, no problem."
10964,"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!"
5118,@SouthwestAir in my 30 years of flying I have never been so pissed off.  To many incidents for just one flight.
11010,"@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight."
9964,@AmericanAir any ways to get through the 50 minute wait to book a flight?
10981,"@AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?"
4273,@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!
5638,@JetBlue at what point in delays can I take a different flight to my destination?
87,@VirginAmerica Another delayed flight? #likingyoulessandless
6389,@JetBlue good luck. Thanks.
3382,@united  flight 441 on 2/4 was delayed over three hours because the pilot never showed up!
8391,@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5
403,@united they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12
3350,@united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened
9624,@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.
7748,@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.
8139,"@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?"
2241,"@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people!  #letsgo"
8251,@USAirways  2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold
7019,@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags
1027,@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.
11205,@AmericanAir ...is this how you want to treat your platinum (and two gold) flyers??
5938,@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!
2436,@united I need assistance with pulling your agents' heads out of their asses
7459,@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.
1278,@united now this http://t.co/uygeW2Nosr
6595,@JetBlue That's great! Thank you.
10266,"@AmericanAir sure, thank you!"
1425,"@united your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks."
6152,@JetBlue I'm sitting on the plane. Too many predictable mechanical problems.  Still onboard. This is getting bad...
1502,@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've
11245,"@AmericanAir 11 out of 11 delayed flights, you suck and getting worse"
9897,@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled
7839,"@USAirways Why is my ""first available"" flight for me now Tuesday but a flight today  that is ""booked ""#flt 755 available to buy online?"
11379,@AmericanAir tried that and can't get through.
678,@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs
9326,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff"
5338,@jetblue any idea what caused the delay on flight 1316 FLL > Jax ?
11078,"@AmericanAir 719. Looks like we are about to get going, finally!"
5697,@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.
1070,"@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat?  Why is it announced to leave it for rollers? Thx"
4722,@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member
8039,"@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe"
9606,@AmericanAir made it!  Thanks AA!
3392,"@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!"
7899,@USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago!
6011,"@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!"
6987,Great management of @USAirways twitter account. Thank you.
418,@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ✌️out.
6500,@JetBlue and the 20min line I stood in to drop my bag off?
4698,@SouthwestAir Congratulations!
1947,"Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole.."
3336,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.
2299,@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.
6085,@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful
6088,@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon
208,@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.
6742,@USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround
5492,"@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow.  No snow on weather map!!!  WTF!!!"
4913,@SouthwestAir  flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb
528,@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.
779,@united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful
722,@united thank you
6561,"@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb"
1860,@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?
9796,@AmericanAir no not yet. Waiting now to be connected to an agent
11038,"@AmericanAir ""overweight"" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is."
9785,@AmericanAir @united @SpiritAirPR  @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI
10473,@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution
1992,@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.
2332,@united of course not. The inflight crew was great!
9747,@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!!
7136,@USAirways called 3x & it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me?
6729,@USAirways I have two tight connections in #Charlotte and #Frankfurt
3459,@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook
5236,"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places..."
10569,@AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff.
6307,@JetBlue I've used you guys for 10 years but after this experience I will NEVER EVER use you again.
4884,"@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time."
9630,@AmericanAir excellent!  Love you guys!  If it is first class I'll hug ya'll!  See you shortly!
257,@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!
8812,@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service
8753,"@USAirways I appreciate that you actually monitor Twitter, so please  pass along my feedback. I've tried calling about 15 times in 4 days :("
9953,"@AmericanAir @barrettkarabis what a joke you can mail
The receipt !! Yet. We can't mail
Them
A payment and fly before hand right"
9238,"@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?"
6697,@JetBlue @EllaHenderson omg!  Wish I had a flight today!  Haha there's always next time!  Have fun at #LFT5
3625,@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.
702,@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.
3189,@united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads
503,"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!"
10187,"@AmericanAir 2 hours now!  No I'm not patient.  Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold"
8849,@USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck
6782,@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt
2248,@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?
372,@united When will email address/username sign-on be available? It's been a while.
4052,@SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight.
3937,@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.
11416,@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail
4076,@SouthwestAir yep after two hours and thirty minutes
997,"@united I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send."
4332,@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!
1176,@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.
11184,@AmericanAir many trips coming up!  I will see you soon 😃
551,@united seriously #fail on making strangers share a room
4372,@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....
3497,"@SouthwestAir ""Airport snow removal method #22..""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY"
4773,"@SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why"
4459,"@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out."
11412,"@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg"
9957,@AmericanAir btr trained gate agts. Im a frequent flyer & have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding
11441,@AmericanAir more of the insane treatment by your customers
6081,@JetBlue sent :-) curious to see what kind of comp we get.
6691,@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.
10211,@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga
693,@united iCloud it is not there yet -- PLEASE HELP 917 703 1472
2533,@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable
3443,@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies
982,@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.
8102,"Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!"
10869,@AmericanAir you have let me down. Seriously. #unhappycustomer
4222,@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands
91,@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated
2266,@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.
8287,@USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number.
6657,@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta
261,@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️
3337,@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.
6957,@USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?
5378,"""LOL you guys are so on it"" - me, had this been 4 months ago...“@JetBlue: Our fleet's on fleek. http://t.co/LYcARlTFHl”"
6399,@JetBlue Flight is 100% full.
445,@united you have to follow me in order for me to DM...come on now
3555,"@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone."
2194,@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.
6017,@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT
6382,@Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse
2867,@united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!
2526,“@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏
7201,"@USAirways @AmericanAir ""ma'am the doors close 10 mins prior to departure"" ""but I was here 20 mins before?!?"" laughter from the 2 agents"
7846,@USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day??
7497,@USAirways Can you guys please give an update?  Been sitting on Tarmac on flight 601 yet the website still says it's on time?
1168,@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.
4144,@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!
84,@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.
3149,@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.
6072,@JetBlue i love this song <3 thanks @JetBlue
880,@united Thanks for the update.
7467,@USAirways @AmericanAir  nvm my bad it's been an hour and a half #thanks
5065,@SouthwestAir your checkin system is #poor
1467,"@united it was very comfortable, now waiting for our luggage"
8452,@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!
6429,@JetBlue What a great idea! #cometoAustin
9171,@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?
4326,"@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers."
4044,@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.
4137,@SouthwestAir is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages
3039,@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver
10223,"@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info."
5155,@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?
579,"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD."
8024,"@USAirways status shows ""delayed"" it was just ""waiting for takeoff"" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD"
8507,@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?
7259,@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?
9104,"@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|"
7545,@USAirways it's unacceptable the way your agents at the gate treat paying customers!!!
4157,@SouthwestAir   Where the heck are the bags for Chicago 408. It has been an hour
5360,Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR
413,@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!
402,"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did."
4428,"@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140"
2084,@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.
3057,@united  why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.
8660,@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?
164,"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9"
10306,@AmericanAir Thank you.
4302,@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415
6890,@USAirways really???  NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses
8644,@USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit.
3317,@united JT the issue is with missed connections early gate closings and zero concern from customer service
9267,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!
3934,@SouthwestAir think you have great people working for you.
9507,@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept
1334,@united the costumer services here at Denver Intl Airport is ridiculous bad!
8888,"@USAirways flight today showing on time online, not able to check in. Called & told was Cancelled Flightled, put on hold over an hr ago. Help?"
753,"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out."
3064,@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.
706,@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines
8494,@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.
8008,@USAirways Thank you for your help today.  I have been a loyal US airways customer and i appreciate your responding to my tweets.
3151,@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?
3799,@SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.
4022,"@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for ""A"" boarding. Refused to honor it with rescheduled flight"
1074,@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight.  #unacceptable #ORD
7297,@USAirways yet again your staff in Philadelphia  failed to send my luggage home with me. #alwayshappensthere #angrytraveler
3438,@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...
10838,@AmericanAir it's been almost 3 days and it's still frozen. Thanks doll 😘😑
7443,@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my  8am flight to Hayden/steamboat
6832,@USAirways @AmericanAir Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am
2429,@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx
246,@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.
3815,"@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done"
3632,@SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200  for business class? Stay classy
7251,@USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else
2262,@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.
2246,@united you might be the only airline not offering waivers...keep up the good fight
835,@united you're the reason this whole travel experience has been a nightmare
432,"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine."
4742,@SouthwestAir you guys are so clever 😃 http://t.co/qn5odUGFqK
1173,@united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.
5087,@SouthwestAir thanks I think we've got it figured out
6700,@JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people
7341,@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.
9647,@AmericanAir thank you for the robotic and non helpful assistance.
11293,@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?
9940,@AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you
6947,@USAirways I have better Intel than she does!  She said plane is due in at 630.  Flightaware and your own app say 645
4783,@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice
7856,"@USAirways after a grt flight to PHX last week,  tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate."
2729,@united @perfectomobile huh?  I have sent 16 crash reports in Feb alone.  8 in one day.  Only app I have that consistently crashes.
11423,@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!
433,@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.
4914,@SouthwestAir why is your website downnnnn :( ugh
8765,@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything
10497,@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.
9359,@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.
6826,@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu
5466,"@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening."
10031,@AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after
4002,@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW
1332,@united seriously. This is just complete bs.
7040,@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.
4830,@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!
6831,"@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. 👍"
1443,@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.
6282,@JetBlue great flight and crew! Flight 51 from BOS to MCO
10807,@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.
7781,@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse
5700,@JetBlue no excuse though for 3 gate changes though.
9304,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them
9746,@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???
2569,"@united I'm in Denver, my bag is in San Jose. See something wrong here."
8276,@USAirways thank you
4277,@SouthwestAir  at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous
3666,"@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury."
5371,I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA
2446,"@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49"
5323,"@JetBlue Not trying to make you look bad, on your website it says: ""Due to weather in the Charleston, NC"" Its actually in SC, not NC"
3657,@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations
9332,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)
3172,"@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it."
1223,@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.
5151,@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.
10106,@AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters!
544,@united But thanks for asking
1204,@united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence
7082,@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing
5635,@JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed
10513,.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.
2637,@united service staff to is less than friendly!
11178,@AmericanAir Stuck on the plane in Charlotte.  Going to miss my connection.  No words from staff. Maybe some damn pretzels?
4901,"@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said ""well i was Late Flight"""
9613,"@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again.  Unknowledgeable staff."
5740,@JetBlue what's the delay if the system isn't down?
10071,@AmericanAir most disgusting chicken entree I've ever seen.  Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt
877,@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap
9490,@AmericanAir @dfwairport me too!!  LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!
196,@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help
11250,"@AmericanAir yes, and rebooked incorrectly."
3383,@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.
4379,@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour 😁 @Imaginedragons Crying /dying rn #ripme
7784,@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way.
8285,"Is it insulting that @USAirways @AmericanAir offer a ""non required $50 voucher as a goodwill offering..At least my bag can fly round trip"
2997,@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.
7585,@USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane?
2571,"@united playing hide and seek with the gate. ""We can't find it, it should only be a few more minutes."""
5421,"@JetBlue well, now I'll make sure to never fly JetBlue"
9967,@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.
10824,“@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice
11057,@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!
4163,@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.
4610,"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the ""rock"" version)"
5090,"@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?"
8692,@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?
2682,"@united ""We like hearing from you."" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi"
2508,@united you guys are awesome! Thanks!
7013,@USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.
1510,"@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back."
7726,@USAirways what is the expected wait time to speak to someone via 800 number?
8129,@usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating.
1244,@united false.
4960,@SouthwestAir thanks for your assistance..you guys ROCK!!💯
8881,@USAirways I've been trying for DAYS!  And I don't get hung up on until after I get through all the prompts.  What am I to do??
10183,@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!
4121,@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint
8379,@USAirways I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? #youcandobetter
5022,"@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. ""Undefined error"" & 800# not working.Family of 4 don't want Cgroup! Help"
9116,@USAirways I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight
10249,@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm
254,@VirginAmerica Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank
7195,@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent
4511,@SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?
6214,@JetBlue I don't want to seem crazy! Have already asked twice!
9542,@AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?
759,@united Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2/22.  Stay tuned for blog article from http://t.co/VdFdODqVGx
654,"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle."
10222,@AmericanAir well Done all of you xx
3401,@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?
1420,@united more people would catch their flights if your attendants had more help!
3044,@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.
2830,"@united  very disappointed by the service starting from gate operator at BOS , who was  rude in stopping a carry-on bag..."
7477,@USAirways #flight2031 the flight to Hell
328,"@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤"
8030,@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive
5426,@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.
4377,@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out
3019,@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies
3029,"@united 3586 from IAD to BUF.  Incredibly loud, and like a third world 70s inner city metro bus.  #lowstandards http://t.co/m67WnBglXQ"
2636,“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!
8114,@USAirways  ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer
3018,"@united Nice ""partners"" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R"
2945,@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight & insufficient ground crew to handle
3659,@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?
9351,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.
10944,@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted
5470,@JetBlue no I asked. Either way it doesn't make the flight less delayed.
2663,@united has the best pilots ever Thank you guys for the great trip #thatisall
5071,@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.
1362,@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.
8460,@USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable.
3481,@SouthwestAir  I USED to always fly Southwest.
11118,"@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz."
8475,@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?
10051,@AmericanAir I understand they're busy & doing their best. My frustration is an automated call changing my flight w/o allowing me to talk
6478,@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.
10912,@AmericanAir ok. Pilots are looking for agents  - they jumped out / FLT 5350 #DFW / this is crazy
2880,@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number
3381,"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home."
1302,@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.
5608,@JetBlue once you go blue you don't go back
5471,@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!
6631,@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.
9603,@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW
7524,@USAirways has the WORST customer service and their flights are always delayed
942,"@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J"
3235,"@united it was an international flight, and we didn't get our new eta until we were in the air."
3257,"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5"
7522,@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online??
9009,@USAirways @noltnancy What will be is a what may be...what is...sucks. #fail
176,@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason
435,@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.
10329,@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag
308,"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX"
1565,@united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta.
3964,"@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?"
7525,@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul
9066,@USAirways I been on hold with U for 40mins wasting my time and $ & I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT
10139,@AmericanAir Thank you!!!! I will be there to pick her up on time.
7656,"@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte"
9463,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier"
595,@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going
9640,@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.
4625,@SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call
9501,"@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and..."
9607,@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci
2623,@united Your boarding process sucks. You should learn from @SouthwestAir
4572,@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco.
8776,@USAirways your app sucks balls compared to @AmericanAir
10566,"@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool"
231,"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!"
179,@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ
737,@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?
9269,@AmericanAir got another flight. Thanks you
9677,"@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes...."
6865,"@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1"
7787,@USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help?
7169,@USAirways website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there
6965,@USAirways  has me on my toes whether I'm going to make my flight back to Boston tonight
1321,"@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending"
1995,@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE
5702,@JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!?
8122,@USAirways Was told it was a software bug. Told to call back this AM  Now your system is too busy to handle any calls this AM.  Clown shoes.
800,@united go to hell
8762,@USAirways My last flight was Cancelled Flightled and I'm very disappointed.
7623,@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB
6621,@JetBlue @ProfessorpaUL15 Always happy to help!
69,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare"
7148,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail
7505,@USAirways is really good at deferring responsibility.
1680,@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks
377,@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...
1469,@united thank you
2603,@united one hour after departure time and still no update!
4181,"@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department."
5654,@JetBlue should I bother contacting them? I already checked into my flight 😕
4505,@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime
4230,"@SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood"
3091,@united Thanks to supervisor Miriam who provided me with great customer service. #finally
2726,@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.
477,@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC
1329,@united ridiculous! I have to be refunded whenever I get at my final destination or not!
2283,"@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day."
3732,@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.
11134,@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive
751,@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston
10121,"@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim"
6526,@JetBlue well I'm glad I got up at 5 am so I can sit in an airport.  No place else I'd rather be (not)
8079,@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE
6978,@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05
6926,@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.
4564,@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.
1545,"@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks"
739,@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER
9891,@AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy
2683,@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.
8873,@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!
8547,@USAirways 4420 delayed further?
10325,@AmericanAir Trying  to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU
3518,@SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed.
6747,@USAirways 59 minutes now. Nice customer service you got going on.
2354,@united delayed going home AGAIN. Getting really tired of delays.
9753,@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag.
5153,@SouthwestAir Thank you.  Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter?
773,@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.
6885,@USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel
10181,@AmericanAir still not taking calls ?   Storm ended 2 days ago. Be like pats and #doyourjob
9148,@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks
641,@united where's my damn bag??
5665,"@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ."
5297,@JetBlue #1680 Super smooth flight and landing. Nicely done.
6022,@JetBlue thanks...
10481,"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice"
4309,"@SouthwestAir wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!"
865,"@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United"
7093,@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.
11045,"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses."
6597,@JetBlue ticket issued whilst delivering your customers.
11409,@AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice
6630,@JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim & can't. I need 2 get home. Upgrade 2 @HP printers MFPs
6425,@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain
7386,@USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM
962,@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.
8578,"@USAirways worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice"
7413,@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday
8028,@USAirways i hope i get the opportunity to join the team with this job opening!
4962,@SouthwestAir Why won't you let me leave Newark!?
3309,@united JT thanks for your help I’ll complete the form once we are back home
2166,@united thank you for the reply. I emailed your customer care department about my experience.
363,"@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer"
3723,@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.
2825,@united OMG THANK U😻😻😻
3597,@SouthwestAir wifi stays connected about the lifetime of a higgs boson
4726,@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs
546,@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.
2940,@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?
471,@united YOU GUYS ARE HORRIBLE.
1641,"@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??"
5735,@JetBlue things happen it's ok just wish I was on the beach and not in the airport
3338,@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.
4907,@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.
1172,@united bummer but thank you for the quick response
6407,@JetBlue I'll pass along the advice. You guys rock!!
5743,"@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards"
7640,@USAirways luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia #Careless
6086,@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?
7411,@USAirways Can you advise on what's happening with departure delays from CLT?
4867,@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday
5008,@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM
9881,"@AmericanAir  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!"
1410,"@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??"
6463,"@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. 👍"
5339,"@JetBlue Worked now, ty"
11247,@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?
8605,@USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.
2694,@united too long for 140 characters
815,@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.
2131,"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!"
1797,@united sucks.
4575,@SouthwestAir Roger wilco.
3122,"@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!"
5928,@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.
4275,@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.
10686,@AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe
7425,@USAirways You suck in Philadelphia.  Let us off this plane! #phl
6077,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy
9790,@AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing.
6706,@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.
237,"@VirginAmerica
wjere is our luggage #so slow at lax"
1532,@united fuck you for not caring 😢
10873,@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.
5125,"@SouthwestAir the person I talked to couldn't do anything not normally available online other than the ""no charge"" part."
3410,@united spending the afternoon @ Mia. Not your fault.  No lounge? Very inconvenient.
2831,@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:
10517,@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information
1535,@united if you lost my belongings then BE HONEST!
3879,@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.
1299,"@united finally made it to rep, who solved my problem."
4877,@SouthwestAir why do your MDW gates have so many fewer seats than your planes?
8268,@USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company.
1480,@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.
2793,@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on
6510,@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.
11288,@AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.
8095,"@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!"
5292,@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.
6615,@JetBlue Still love you guys. But get me to Vegas already! ☀️🌴✈️🍸🎲
6186,@JetBlue yes! Always a treat to fly with you guys! 😊✈️
5484,@JetBlue last sleep in Cali... back to JFK tomorrow night.  Looking forward to an another amazing flight with you all :)
3661,@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.
555,"@united tried calling too, but w/25 min phn wait means we'd miss options anyway"
1163,"@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option."
6682,@JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love!
4715,@SouthwestAir we're here at MCO. Thanks.
397,"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat."
7837,@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted
11109,@AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles
10164,"@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?"
5706,@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless
7247,"@USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline"
5748,"@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it"
723,@united by the time I finally get to Dallas I could have driven with less frustration and cheaper.
300,@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........
9705,@AmericanAir thanks for the canned reply.
5758,@JetBlue how can your entire system go down? No IT? Really?
4294,@SouthwestAir I need your help but no one will pick up the phone.
9296,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful"
4185,@SouthwestAir hire more customer service agents. And hour and a half is too long to hold
5812,@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired
8221,@USAirways 45 minutes on hold no help
11346,@AmericanAir Always love opening the upgrade email.
3142,@united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...
6779,@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me
3205,@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again.
4582,"@SouthwestAir thank you, will do"
10463,@AmericanAir your call system is a fucking joke
11050,"@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!"
6045,@JetBlue okay thanks. Hope to be flying with you guys soon!
6529,@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?
1152,@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.
1212,@united is the worst airlines sitting on the plane at  Houston-bush airport now for an hour and a half waiting for Late Flight passengers
4503,@SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled.
9494,"@AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest."
11203,@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography
8426,@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.
6466,@JetBlue you wanna help out? How about you reimburse the money you cause my band to lose.
8242,"@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID"
665,@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.
10413,"@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset"
642,@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!
10673,"@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)"
3767,@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable
4272,@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.
9121,@USAirways how about a drink voucher for the next flight?? #winkwink
786,@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.
2857,"@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation."
3202,"@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?"
6459,@JetBlue thanks!
4187,"@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed"
10092,@AmericanAir yes there's issues on the site as well unfortunately.
7690,"@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me"
4824,"@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather."
2905,@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed
4626,@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer.
9365,"@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan & only one leg reported. Asked for credit, no response."
996,@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.
5657,@JetBlue you guys rock!
8269,@USAirways you suck and you ruined my day. And my vacation isn't even until June.
6025,.@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me.
10021,@AmericanAir just messaged you. Please have someone contact us immediately.
156,@VirginAmerica  how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad
9724,@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation
3085,@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.
7910,@USAirways You landed me at #BWI instead of @Reagan_Airport  and have no plans for me to make it home to DC. How do you suggest I get home?
1552,@united just did! Thank you!
5572,@JetBlue Update please on why flight 2601 continues to be further delayed
6866,@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?
3795,@SouthwestAir @jparkermastin  customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking
495,@united how we looking on getting those bags to Lusaka
2321,@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.
6158,@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424
5011,@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?
151,@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks
11159,"@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness"
8793,@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.
8857,"@USAirways 
Are you an incompetent airline every day, or just days that end in 'y'?"
7775,@USAirways lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP
1738,@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help
3001,"@united still can't dm, it's LH7631 on 21/2/15"
10250,@AmericanAir  terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage
6676,@JetBlue @roxydigital HAHA. you didn’t disappoint. Well done. #JVMChat
10219,@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.
10404,"@AmericanAir My reservation is on hold, not me.  Wish I was on hold but that's not possible with the phone issues at #americanair"
2883,@united #CustomerService #fail long time flyer switching airlines #frustrated
3720,@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.
7754,@usairways  my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now.  Taking way too long http://t.co/NeHnsDCkTY
9854,@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke
5163,.@SouthwestAir you've got a mess here at DTW but your staff is doing great.
7729,"@USAirways @AmericanAir Almost half hour on hold.  My cell phone battery is dying.  Thanks for your loyalty from a ""Platinum"" member"
2276,@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines
4823,@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you
4704,@SouthwestAir when you enter every contest for #DestinationDragons and lose :(
4461,@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
343,@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.
9225,@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started.
4136,@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?
8339,"@USAirways trying to check in online for a flight tomorrow.  Tried computer, tablet, and phone.  got error message on all devices?"
5646,"@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?"
10826,"@AmericanAir Thanks. Two hours to go inflight, then hotel.  Hang in there with all the DFW travel delays AA team."
2223,@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!
4196,@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!
7049,"@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would."
5899,@JetBlue You already Cancelled Flightled the one b4 us to DCA
7862,@USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more.
10810,@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...
5981,@JetBlue now we are delayed until 1:02! This is ridiculous
10553,"@AmericanAir all right, but can you give me an email to write to ?"
4734,"@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?"
8708,@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing
1465,"@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs"
4593,"@SouthwestAir ok, gotcha! ✈️😃👍"
2234,@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight.  NWS issued storm warning already...
8526,@USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE
3903,@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler
7672,@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating
8159,@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race.
5049,@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10
9906,@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal.
11398,@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.
6752,@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam
4151,"@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP"
5872,@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know
2121,"@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice"
4983,@SouthwestAir it's not letting me DM you !!
8909,@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour
9029,@USAirways sits on a throne of lies
3161,@united Where are my bags!!!  They weren't in LAX like your promised.  9 out of 10 things today were a mess today because of you.
2630,"@united  Your survey is too long.  I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute."
6535,@JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable..
9832,@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?
7292,@USAirways now U horrible people say you have no where for her to sleep?
10366,"@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face"
1203,@united social media team is on point on #OscarNight :)
7528,@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company
616,"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably."
1926,@united need assistance. Line is out the door and travelling with 3 kids.
3114,@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.
2641,@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!
10360,"@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?"
2562,@united thanks KP.  What's going on w/4840 tonight.  Bad update online and phone. Can't u give customers good info. Not waste their time?!
5479,"@JetBlue Rats, that's a bummer!"
2728,"@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am"
8750,@USAirways Finally back on board.  Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier
9176,@USAirways No I missed the funeral so I had to take a train back to Newark
2126,@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.
9531,@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay
9527,@AmericanAir I need refund.
7803,"@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent"
7584,@USAirways  you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w
805,@united counter agents at RDU deserve a medal. #thankyou
4694,"@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )"
7974,"@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,"
8845,"@USAirways booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone?"
3140,@united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?
4280,@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay.
8731,@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout
7712,"@USAirways @nburnside26  U hate delays, too?  But u have her $$ & are holding her hostage!  #GoingForGreatnessFAIL"
5344,“@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZ”- no... Yall better than this
547,@united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B
26,@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews
6651,@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline
3918,@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁
4486,@SouthwestAir... I love you. Air travel doesn't get easier.
7808,@USAirways my phone has been on hold since midght  fkn 7 hrs of hold ?? Unacceptable!!!!!!!!
7039,@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.
1221,@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence
6705,@JetBlue please provide me your direct email for me to explain.
2548,@united sent you my confirmation via DM. Thank you very much
10935,@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS
437,"@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better."
5860,@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice
9778,@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain
1861,@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!
2699,@united has it been 4-6hrs yet?
7934,@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience
6221,@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ☕✈👍
2481,"@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :("
8345,@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.
9743,@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.
2706,@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!
7517,"@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&Gs they'll Cancelled Flight my return flight too. Thanks."
326,@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.
2499,@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!
1004,@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff
7466,@USAirways who do I contact about my awful experience I had 2/15/15 with @USAirways Flight 713 BUF-CLT?
10296,@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us
4011,@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated
10333,@AmericanAir One hour to check in is 45 minutes too long. MIA FAIL.
534,@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6
7078,@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods.
3960,"@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!"
585,@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?
9522,@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.
7893,@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.
8241,@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm.  Instead I'm now not getting in until 4pm... tomorrow
5756,@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.
10073,@AmericanAir finally at final destination but not w/o extra significant travel expenses & missed work. How can you resolve this experience?
491,"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN"
7817,@USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!
6418,@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.
5298,@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.
6325,@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue
10066,"@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems"
3548,"@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice"
5721,"@JetBlue she helped me with my problem so easily and was so nice, you guys rock!"
1916,"@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip"
3185,@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?
10182,"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!"
1910,@united 1632 was phenomenal frm gate (SEA) to gate (IAD)
8217,@USAirways experience exceptional service from Cherry at #DenverAirport.  #GreatService. #professionalism
5683,@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!
1133,@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?
8272,@USAirways thanks for nothing
2518,@united  they were empty upon takeoff. Why can't someone sit there?
11101,@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us
1317,@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!
4368,@SouthwestAir got it taken care of! thank you <3
121,😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt
8862,"@USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho"
2449,@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.
8747,@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.
7745,@USAirways I did they are busy
2601,“@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&2. Just no reason on 3/5.
1522,"@united, more lies... http://t.co/BEqoTLNugc"
7313,@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...
2173,@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!
3283,@united @el_ingeniero don't check your baggage if you don't have to.  They will lose it!
4554,@SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.
3605,@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy
8658,"@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]"
5195,@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help
10476,@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.
3768,"@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out."
7663,@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.
4038,@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways
3502,@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?
1407,"@united - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!"
4631,"@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. 😑"
5550,@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given
6179,@JetBlue time to reevaluate my nyc carrier.
7831,@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!
6553,@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail
2579,@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??
5187,@SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours.
3269,@united poor old United: never seem to get the response right :)
11031,"@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800#"
1867,@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault
11436,"@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim."
7713,"@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint."
2521,@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...
5955,@JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago
1820,@united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.
9396,@AmericanAir got another flight. Thanks you
51,@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness
3888,@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍
7346,@USAirways and I can't get through on any phones
3577,@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?
4565,@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.
9518,@AmericanAir Can't unload flight #3322 because jetway is broken.  #steps #planB? #waiting nearly an hour
5709,"@JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board"
1858,"@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning."
6790,@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!
11006,@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.
4961,@SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.
6724,@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy
6611,@JetBlue just lost my business   Enjoy your profits
8305,@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel
10654,"@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic"
6576,@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold
425,"@united I received 1 bag last night, I am still missing the other one."
4284,"@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice"
7566,"@USAirways suggest you failures make a HUGE donation to @the_USO  Charlotte, NC as THEY provided GREAT customer service today, unlike you."
8358,@USAirways and now that flight pushed back to 2:35pm departure.
228,"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks."
11043,@AmericanAir been waiting on hold for more than an hour
2741,@united whom can I call to discuss - as I was told that united has no phone contact with passengers  - this is absurd...
10104,@AmericanAir Thank you so much.
5527,@JetBlue ill call in the morning. too upset right now.
8406,@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.
2921,"@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated."
7607,"@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!"
9740,@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???
3653,@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!
6123,@JetBlue   Phone agents can't see same flights I see online???  Can't change tickets even when I am paying. Very frustrating #jetblue
5493,@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward
1128,@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'
9855,@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather
2331,@united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!
2208,"@united cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF"
6743,@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that
10282,@AmericanAir 2 months and still no exec platinum member cards. What gives?
8225,@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided
3153,"@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday"
5958,@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this?
11404,"@AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs."
8247,@USAirways Now the next plane had a broken seat!  My row!  Another hour delay!  #mad
11087,@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!
7932,"@USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL ""No hanger open"" & ""a pile of snow""?  #terriblecommunication"
2374,@united I hope you have a solution or insurance to cover this issue
1632,@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!
9245,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?
2298,"@united @bobwesson fair enough United. everybody is doing the best they can. Although that ""slight delay"" is turning into a Cancelled Flightlation."
6761,@USAirways - First impressions are hard to reverse.  A horrible first experience with you.  Will never fly with you again!!!
4252,@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV
9582,@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...
2721,@united Case ID 8544484
8834,@USAirways a $100 @Samsonite - totaled. Not happy. Not at all.
5609,@JetBlue why are there so many delays to north east cities?
10602,@AmericanAir I Love American Airlines :D
7406,@USAirways so you don't have a pilot now for #clt ✈ #ord for at least another hour. Why on earth would you board the plane? Makes no sense!
8575,@USAirways I just think it's weird to have mileage as 666
8600,@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797
10217,@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??
5094,@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this
7403,"@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help"
9917,@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?
7244,@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail
8332,@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.
11478,"@AmericanAir i was also told by agents my issues ""aren't their prob"" K fine. I get it. But have some compassion 4 others dealing w/this!!!"
2550,@united that would be great - 1k us651621
5674,@JetBlue I'm over that honestly just would like to get going on the journey.
8933,@USAirways tell the flight from clt to srq 5080 to wait!!!!!!
938,"@united flight Cancelled Flightled,  and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD,  just arriving earlier!  Help!"
6844,@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you.
10242,"@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)"
7204,"@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents"
11226,"@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told 😓😭"
4852,@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on
2644,@united @annricord Great! Appreciate it😊
10096,"@americanair the best is your 800 message saying to use website and your website is saying you need to call.  If you don't answer, #hardtodo"
3165,@united I've been waiting on my bag in IAH for 45mins.  They're only 4 freaking people on that flight waiting for bags.  Fix this!!
3639,@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...
8303,@USAirways have checked all day.  CHO needs added.  Please evaluate.
7134,.@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help?
2061,@united nice and early back home! http://t.co/geG4nghmIE
4645,"@SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation."
9660,@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !
2812,@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again...
10839,@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl
9978,@AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips
10387,@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.
2549,.@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.
11074,@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired
10085,@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes!
5767,@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee
4174,"@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?"
10113,@AmericanAir will not let me reuse my ticket.  Thus I have booked my vacation with Delta!  Never flying on American again......
1024,@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.
4848,@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!
5384,I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! 💙
7751,@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?
1951,@united 14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy
8158,@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!
351,"@United the internet is a great thing.  I am emailing executives in your company, maybe they will respond to me in a timely manner."
6489,@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!
9826,@AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia
4797,@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!
5216,@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat!
3662,@SouthwestAir telling my Fam in Vegas now. :)
6749,@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.
4657,@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds...  #Flight7
5284,@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine
3150,@united are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here.
5761,"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!"
4813,@SouthwestAir @taylormdowns We share that value in common. :)
9856,@AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will
8121,@USAirways Easily the most ridiculous experience trying to spend money with your company.
5143,@SouthwestAir Trying to add my dog on the flight but can't get through.
2939,@united correct date is 2/11/15!
4510,"@SouthwestAir so for an extra luggage, it cost $75????"
1340,@united if I miss the #Oscars I'll never fly united again
10827,"@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful."
10396,"@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with"
7300,@USAirways Thank you. I'll do that next time!
11259,@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff
8978,"@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number."
5902,@JetBlue great flight http://t.co/E0R0NTO4TR
1583,"@united I'm not sure it will have ""next time""..."
1412,"@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?"
5513,@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???
10110,"@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?"
2256,@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH
9563,@AmericanAir Is there lack of communication/competition between the American and the Air by any chance?
2212,@united already Flight Booking Problems next week's trip on @AmericanAir  thanks for making the choice so easy #disunited #unfriendlyskies #servicefail
2622,@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)
7120,"@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody..."
4938,@SouthwestAir   Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!
3624,"@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service"
8015,@USAirways I did. They told me it was a 40 min wait & they'd call back. It's already been 45 min. Horrible
4267,@SouthwestAir I've been on hold for 2 hours!  When will you answer??
10378,"@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now."
463,"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?"
1754,@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.
6161,"@JetBlue yes of course, before I left the airport. I kept looking but claim is still open."
9890,@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.
5407,STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB
6740,"@USAirways: u didn't bother following up, we booked with @Delta.  @Delta understands cust srv: provided lunch 4 delays & upgraded seats!"
378,@United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome
3106,"@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell."
4803,@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.
1335,@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks
11335,@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day!  please help
2716,@united you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet.
9654,@AmericanAir thanks! Flight 2160 today. Great crew!
5848,@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE
8414,@USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout
6502,"@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue"
6840,@USAirways nope not yet...
1811,"@united Yes, they did. Must have fixed the broken ramp. Thanks!"
6162,@JetBlue #669 stewardesses can't work w/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin
1894,@united I hope not to see the same issue on my return flight tomorrow
9468,@AmericanAir @beantownmatty Sounds like a date!
5871,@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found
6822,@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!
1189,@united your seats are god awful.
5194,"@SouthwestAir Beautiful, thanks a ton!"
7307,@USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg
6312,@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer
6733,"@USAirways getting sorted, thanks"
3454,@united I like delays less than you because I'm the one on the plane. Connect me with a voucher
7107,@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry
5362,@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF
5376,Lmfaooo “@JetBlue: Our fleet's on fleek. http://t.co/1G9RnmYUQe”
5399,Do less please @JetBlue
9825,@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse
4613,@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?
3992,@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?
10684,@AmericanAir still waiting on a dm response..... #sloooowresponses
1030,@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.)
6234,@JetBlue thanks for your help! #jetbluesofly
2220,@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.
3774,"@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46.  I said to lady, ""well, that system is about dead."" She didn't understand"
8209,@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?
8959,@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go
1755,"@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution"
5731,@JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful
8449,.@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.
4327,@SouthwestAir you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks
9870,@AmericanAir @nrosenb1 It's not allowing me to book available seats
110,@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2
7333,@USAirways any update on this flight?It's more than three hours delayed. Thank you.
8574,"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!"
2917,@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!
1515,@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.
10911,@AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time!
10643,"@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help."
10461,@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs
9715,@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-))
2263,"@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark"
6062,@JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm?
5617,"@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex  JetBlue, even having over 50.000 travel miles, you're still nothing"
9810,@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3
8054,"@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?"
893,"@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!"
1490,@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.
1850,"@united yes, I've been waiting for four hours and no one has been able to help me."
6778,@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta?
324,"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)"
1215,@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR
2933,"@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy"
4689,"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou"
9170,@USAirways customer service at its finest
8297,@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies
10370,"@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure"" - no shit."
10603,"@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are ""dead air""."
11227,"@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there."
1129,@united it was delivered! Thank you for making sure it arrived at my doorstep!
9363,@AmericanAir Thank you.....you do the same!!
2918,@united great. Looking forward to your response to my DM then
3084,@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.
4588,@SouthwestAir might be the worst airline ever
4304,@southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.
2795,"@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this"""
7414,@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight
798,"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense"
734,@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?
8216,@USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason.
2244,"@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel."
178,"@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews"
7829,@USAirways now on hold for 90 minutes
8768,@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys
1174,@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.
8784,@USAirways no they dont.  I think I already said that.  No one responds.  Its an auto response.  Wait is this an auto response??????
1831,"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?"
9346,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good
5762,"@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston"
9285,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...
1781,@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!
3201,@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.
198,@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.
7636,@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.
4087,"@SouthwestAir three cheers to your Denver staff. Don't know if we 
will get out but they're keeping us smiling. http://t.co/RX8z53M7yy"
5193,@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated!
548,"@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away."
3339,"@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed."
10895,"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" 😩"
6146,@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more
9185,"@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation"
6380,@JetBlue @T5Sparrow Love it. They're cute
2532,@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day
2314,@united Thanks!
8541,"@USAirways yes, it's a domestic flight. Thank you!"
11475,@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?
9533,@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day
9938,@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?
66,@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm
5127,@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?
4712,@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona
5214,"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)
#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j"
3260,@united thanks for all the help! Totally appreciate it and you made it super easy too
5033,@SouthwestAir About time...and just in time for my next flight Thursday.
2572,"@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed."
9320,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?
8314,"@USAirways I was... 4 tomorrow. I missed my meeting today, & it was pointless 2 pay hotel today when the purpose of my trip has been screwed"
622,"@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your site—it's your site & responsibility to ensure correctness."
1681,@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk
787,@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early
3332,"@united done just now, thanks."
9276,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.
10883,@AmericanAir Great - thank you.
7968,@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?
3280,"@united if your policy changed, you must advise at the time of purchase.  Same if you choose to vary it by airport!  We want a FULL refund!!"
7779,@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons
10535,"@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA"
7502,@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted
5464,@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?
9992,@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day
515,@lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.
478,@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???
9717,"@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide"
7645,"@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example"
2647,@united DM sent. Thanks so much for the strong customer service!!
9478,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.
5640,"@JetBlue You just don't get it.  It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue."
6888,@USAirways done it! Process initiated Saturday morning.  Can't get info with website issues & inadequate phone coverage.  How 2 get update??
1033,@united @DelonGerry ual sucks
11129,@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!
2598,@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK
5967,"@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf ""Breaking Barriers To a Clean Energy Future"""
7506,@USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew.
7689,@USAirways Past tense re help. No more. It’s been even more miserable than usual at CLT.
344,@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service
8891,@USAirways Does your company see passengers as customers or just $$$?
1871,@united not sure why u call it customer care.  Should be customer we don't care
7370,@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways
10855,@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?
3986,@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up 🙌😏
11089,@AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare.  I was hung up on once. Can you help me rebook?
2888,"@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails"
4623,@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.
4818,@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international
220,@VirginAmerica @SSal thanks!
10612,@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi
8384,@USAirways made it!!! Send Bloody Mary's to row 27!!!
9617,@AmericanAir  zoom in on the sauce and potatoes.  This stuff is vile.  And I mean vile. http://t.co/m2PHoavRxC
10212,"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!"
5467,"@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. 😒"
7845,@USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc?
4016,@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup
5511,@JetBlue THANK YOU! I am your new big fan :)
4248,@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches
10570,"“@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?” -got call back after 10 hours. Bad."
7990,@USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit.
10619,@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???
5802,@JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int
1264,"@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle."
4241,@SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!
5667,@JetBlue Start including PTO in your getaway packages and I'm all in
10499,@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.
6567,@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy
6308,@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice
7861,@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.
2881,@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me
1677,"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent."
5770,@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?
901,@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..
8836,"@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is ""I don't really know what happened"""
2296,@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.
3402,@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.
5623,@JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!
296,"@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?"
10148,"@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work."
4153,"@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours"
8962,"@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it..."
27,@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday
5909,@JetBlue good to hear. Thx for being responsive.
8558,@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND
3829,@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.
8145,"@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help."
3248,"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!"
9236,@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights
10646,@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in
2580,@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.
9950,@AmericanAir for our delays !!! I'm out of more money because of you
7363,@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning
7559,@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.
1370,@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.
11372,"@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?"
8760,@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool
6946,@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help
6333,@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??
5254,@JetBlue Need your help. I'm moving to DC & I want to book a one way fare on your website. It won't seem to let me. Am I missing something?
681,"@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines"
10752,@AmericanAir Understood. Thanks anyway
4775,"@SouthwestAir that's why I fly y'all, that personalized service"
5422,LMAO “@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oq”
3159,@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol
2987,"@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened"
4908,@SouthwestAir just did last night. Thanks for following up. :)
1882,@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals
9244,@AmericanAir thanks for getting back to me. But I will find other airlines in the future.
9802,@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.
1940,@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me
3296,@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.
3534,@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze
3729,"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?"
490,@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.
1181,@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.
1375,@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport
5014,@SouthwestAir stop ur bs promos of ✈️anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks
7089,"@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?"
6117,Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business
626,@united Dmed you. Thank you
4758,@SouthwestAir your app isnt working and i take off in like two hours help
2112,@united never flying with you guys ever again. The customer service is piss poor at best.
7795,"@USAirways was on hd for 1hr and 3min at 3:00am since my flgt  from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss"
10724,@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???
1767,"@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta"
8471,@USAirways worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better.
4180,@SouthwestAir flight just Cancelled Flighted. Can you help me rebook?
8757,"@USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks"
5579,@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.
1462,@united this 2 hr delay is a vacation buzzkill
2887,@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.
7771,@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time.
684,"@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry."
4539,@SouthwestAir It was the usually excellent SWA flight!
4514,"@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated"
8887,@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg.
9772,@AmericanAir  your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage.
1366,@united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.
3916,@SouthwestAir My Fav!!!!
11314,"@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕"
2639,@united I am a comedian and I promise I will make fun of you on stage tonight.
11231,@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely.
10433,"@AmericanAir @USAirways ""but I take meds that make me severely dehydrated"" {sigh}"
10145,"@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event.  Sent to three gates in the night"
7816,@Sb5551 Sounds like  @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!
2300,@united worst flight experience I've ever had. Will never ever fly your airline again.
4787,"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana."
2938,@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help
7635,@USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?
10004,"@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service."
10616,@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!
1979,@united I'm strongly considering taking my business elsewhere. #UnitedAirlines
3803,@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.
4534,@SouthwestAir link doesn't work
9821,@AmericanAir thank you
6913,"@USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL"
6133,@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice
6351,@JetBlue haha thanks Jetblue👌☺️
8675,@USAirways cardholder is flying.  We both have us airways and advantage cards which is more frustrating.
4800,@SouthwestAir love..luv the addition of the passbook option.
2280,@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.
8960,@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose
5556,@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?
4469,@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou
5133,@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!
6912,@USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund
998,"@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback"
4130,@SouthwestAir could you add me to that list? Been on hold for an hour 15
5266,@JetBlue incredible PR team. 👏👏👏👏
8117,@usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!!
11318,"@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get ""fare no longer avail"" msg"
1784,"@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!"
3182,@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival
10013,@AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE
494,"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines"
5979,@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people
8976,"@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue."
5576,@JetBlue why is flight 1106 delayed out to NY? Same problem?
2860,@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace
8309,"@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm."
4041,@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?
8870,@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting
2897,"@united Thanks, I will!"
366,@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient
849,"@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981"
8936,"@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, & then told "" I don't feel like dealing with it"" 😒"
5932,"@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled."
7772,@USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU.
5763,"@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on"
2653,@united perfect! Thank you!
3503,"@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, ""Unable to price"". Please help!"
1541,"@united Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but..."
5580,@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.
10245,@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that.
322,@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?
2031,@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA
7033,@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c
6357,@JetBlue Found someone to ask. No answers. Landed almost 40 minutes ago.
813,@united we've been here since 3am and you've Cancelled Flightled our flight twice
2528,"@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course"
10831,@AmericanAir is AA951 to São Paulo taking off today? Your colleagues won't tell us any thing
10996,@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items
10620,"@AmericanAir i tried all day. Have been disconnected due to ""heavy call volume."""
5274,@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.
1079,@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!
2226,"@united worst AIRLINE 
BEWARE THEY DO NOT MAINTAIN THERE PLAIN 
BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/"
10549,@AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned
7701,"@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?"
2705,@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown
8651,@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!
8104,@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee
1164,"@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484"
3261,@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup
8355,@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!
1450,"@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium."
4229,@SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement
3862,@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1
8171,@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.
9338,@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out
3917,@SouthwestAir our flight is delayed till tomorrow curse the weather
5487,@JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8
6571,"@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat"
9422,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed
1723,@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.
8515,@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways
6032,@JetBlue thanks!
4056,@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!
10983,"@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho."
2999,"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found."
10420,"@AmericanAir I had to pay extra $$ cos that flight was ""no longer available"" just because it wouldn't accept my US Card for a 1 way into NYC"
1231,@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston
1514,"@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada"
2313,@united actually we aren't. Still parked here.
1451,@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!
10585,@AmericanAir how do I see your report team?
7678,@USAirways No one answers your reservation phone line. I need to book travel with a  companion certificate. How do I get through?!!!
9852,@AmericanAir thx for the apology.   A commitment to fix your broken system would be better.  Actually fixing it would be better still.
4321,@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6
7515,@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?
838,@united that's cool - now what?
11439,@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn
6206,"@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response."
3899,"@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?"
9818,@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.
3567,@SouthwestAir   I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky
10701,"@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz"
5452,@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!
3087,"@united surprise me.  Otherwise, the flight is over and I don't have a good feeling about your airline."
7238,@USAirways Can you help me with a refund.  the phone guy couldn't help.  The website won't let me submit a reply.
9987,@AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help
10068,"@AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air..."
4692,@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor
1714,"@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight"
4270,"@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones."
339,@united you think you boarded flight AU1066 too early? I think so.
9349,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care
7966,@USAirways you can send my luggage to my house👋
6877,@USAirways  you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card
9406,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now
6592,@JetBlue where exactly can I leave a note
588,@united UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?
3365,@united quick response offering assistance but lack of follow through - not really the service I was expecting
2670,@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.
5515,"@JetBlue pilot: ""Don't worry folks there's a backup for the backup for every part of this plane."" Thanks guy"
3589,"@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might ""know"" but don't show it."
34,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood
28,"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!"
2395,@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed
7257,@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)🙏🙏🙏
6728,@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊
5506,@JetBlue 👍. I think I'll come take a nap at the terminal.  ;)
6159,@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW
2170,@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!
10942,@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed
9212,@USAirways thanks
889,@united Understood and thanks! I should have tried reaching out sooner.
3878,@SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it.
3322,"@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your ""fine print,"" haha"
10853,@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL
3514,"@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal"
6071,@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday
9638,@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are
7211,"@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable."
3733,@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0
8588,@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.
10932,@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43
8805,@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease
4528,@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail
1654,"@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage"
6927,@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back
6759,@USAirways - 800# referred me back to baggage services but I left the airport. I was on seat 17A
223,@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel
9963,@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations
5950,"@JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a"
4239,@SouthwestAir Can't DM you because you don't follow me.
1590,@united one lady helping the 12 of us with luggage
8013,@USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers
3256,@united IT-problems with the link? #3thparty
6210,@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS.
6408,@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue
2181,"Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks"
9402,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.
8639,@USAirways 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal
6601,@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?
6648,"@JetBlue 
Apparently not."
8739,@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?
8626,@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!
4817,@SouthwestAir I don't have a conference number.  I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour
6436,@JetBlue can't change it. True blue points and I can't get to a phone
6067,@JetBlue I'll see you on board again soon!
1209,@united I was. But I have given up.
11328,@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help
421,@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service
10103,"@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck"
1706,@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags
1158,@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous
2306,@united splitting up my flights quadruples the price
273,@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement.  Cust Svc no help!!!
171,"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable."
3956,@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.
5606,@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.
4865,@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL
11327,@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.
3188,@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years
1725,@united My contact stuff is in the bag and I'm legally blind. This is so messed up.
10202,@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be
7599,@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated
1564,@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491
1782,@united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks
843,"@united Either is fine. However, plundering my hard-earned dollars is not fine."
10798,"@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc"
7288,"@USAirways @landonschott he's fine, he really likes picking his own seat...."
904,@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.
7926,@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS
11167,@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.
6875,@USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here.
1547,@united I have never been mislead by a company as many times as I have this week by United Airlines!
2080,"@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?"
10587,"@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have ""grounded"" me today #painandsuffering"
6030,@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight?
3985,@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt
10399,@AmericanAir yes but not with much help from you guys
7044,@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed
8231,@USAirways 13 years of Naval Service and I run the travel department for all my commands...
10356,@AmericanAir your staff at JFK airport are discussing the way we we're left stranded
9473,@AmericanAir Thanks so much!
7908,@USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect?
3820,@SouthwestAir it's ok I was supposed to be in California 5hrs ago
5209,@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone
2646,@united thanks! Everything a-ok now.
9226,@USAirways your chairmans phone is down. what other number can i use?
8859,"@USAirways do families no longer get early boarding with young kids?  American, your new parent, gives it to us..."
6858,@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.
256,@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER
8912,@USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease
4350,@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING
8132,"@USAirways check in at St. Louis is so rude, even the TSA is nicer than them."
9979,@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?
2155,"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise"
8441,@USAirways today's flight to Philadelphia.  It's a little disappointing for the unnecessary delays and it's not even snowing in FL.
10269,@AmericanAir my flight 1337 is Cancelled Flightled.  Can you let me know what my new flight info is?
3715,@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition
4057,"@SouthwestAir Disappointed in the FAA ""regulation"" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited"
8455,@USAirways we will...sunday! Just a few days away
9583,"@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?"
7977,@USAirways how about an update with real information?still waiting on Tarmac in Philadelphia.
5648,"@JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! 😕"
5992,@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.
3102,@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?
558,"@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund"
8288,@USAirways flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern.
8528,@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.
1436,@united My bag is lost and I can't get ahold of anyone that can help
507,"@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United."
5275,@JetBlue we were supposed to be Vieques by 3pm
4472,@SouthwestAir sure thing
1869,@united is probably the least satisfactory airline I've ever been on. Never fails to disappoint.
5663,@JetBlue You failed. That's the answer. Please don't justify otherwise.
10286,@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is.
755,"@united I'm rebooked now, but the line was 300 people deep."
10043,@AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page.
4050,@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!
9308,@AmericanAir don't worry you won't steal my money again
3836,@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.
4386,@SouthwestAir  after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up
6760,@USAirways thank you very much.
2118,@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!
9275,"“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA"
729,"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!"
501,@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer
5972,@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket
643,@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared
8263,@USAirways here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain
1539,@united @delta lost my luggage from ATL to  hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785
8206,@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst
1211,@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...
10531,@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job
672,"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change"
4915,@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave
11158,@AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM.
3377,@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats
4476,"@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!"
5615,"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!"
10154,@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.
1464,@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1
4745,@SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG
10308,@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter
1192,@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!
3793,@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx
1872,@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.
3590,@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?
3158,"@united unless it's on you guys, im good."
10847,@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.
505,"@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!"
243,@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!
5678,@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight.
506,@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..
9457,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.
9233,"@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable."
9671,@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?
10678,@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend
6273,"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me 😊😊😊✈️✈️✈️"
6714,@USAirways you're killing me from the inside
1773,"@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm."
6114,@JetBlue perfect! Probably need some coffee to stay awake during the night ;)
7602,@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help!
6594,@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back
9447,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?
797,@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit
3618,@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ
2381,"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better."
2829,@united ... horrible wait time on 4348 to get a gate  ..shows total miss  management . Value customer time and respect thier sentiment
11380,"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!"
10766,"@AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company."
10099,"@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful."
4633,@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!
312,@VirginAmerica Man of steel flies to more cities though...and with more frequency too.
746,@united ok. I just submitted. Thanks for the opportunity to give feedback.
3569,"@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!"
790,"@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?"
2476,"@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim  #inefficient"
6431,@JetBlue just DMed. thanks so much for addressing this so quickly.
10775,@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.
2570,@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome
5753,@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job
9711,"@AmericanAir nothing, you have done enough."
8169,"@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes..."
8252,@USAirways connection made. Thanks again this week. #daddyshome
4355,@SouthwestAir @dultch97 that's horse radish 😤🐴
2163,"@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?"
8484,@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.
11528,"@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer."
380,@united No. Denver said they don't handle baggage that made it to Colo. Springs.  They gave me an 800 number to call. No help there either.
11414,@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.
1292,@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??
1912,@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days
9329,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.
599,"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?"
3892,@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!
4141,@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife
5540,"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!"
1652,@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.
9921,"@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed."
1893,@united that's a crazy long form! You need something other than a video?
1944,@united is to airlines as @comcast @XFINITY is to cable/internet
3395,"@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time"
7930,@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV
4362,@SouthwestAir @JulGood1 she was traveling with me the one that got miscommunicated with
11276,@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?
375,@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec
1966,@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up
3957,@SouthwestAir I will say that your customer service has consistently been the very best!!!
10138,@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.
4423,@SouthwestAir  Please Help. We really want to fly with you. #guessweflyingdelta
5351,@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag
5696,@JetBlue So what about the plane stuck in Newburgh won't start.  It that weather reLate Flightd as well.  These passengers on plane for 10 hrs.
1243,"@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!"
7168,@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr
10117,@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby.
6050,@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!
8878,@USAirways  last 2 times I checked a bags they were severally damaged.   No one answers the baggage call line for status?  #chairmanlove
7118,"@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost & no ownership from @USAirways"
1471,@united not for me.  I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.
3346,@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air
4522,@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.
2657,@united @bwood we'd prefer everyone hear our complaints amount your airline
2853,@united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru
4506,@SouthwestAir unable to book travel right now on the website or through the app. Help!
10946,@AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though
10444,"@AmericanAir it's more than technical problems. #frustrated #answerthephone 
Res. on hold and can't get thru to use a credit to pay for it"
11282,"@AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!"
4045,"@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!"
4062,@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on
5326,"@JetBlue Btw, thanks for responding quickly!!"
6973,@USAirways  I will never fly us airways again.
8720,@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!
6449,"@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)"
4306,"@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool."
5139,@SouthwestAir can i have my bags back   ding!!
6550,@JetBlue thank you for help and quick response
9842,@AmericanAir what is going on with the flight 2417? It has been delay a lot .
11298,@AmericanAir yes called your UK number on skype…well worth the $.50.  i recommend others do the same.
3990,"@SouthwestAir ""...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough."""
1049,@united I wanna be grand staff
3823,"@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country."
7172,@USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?
9260,@AmericanAir thanks
2035,@united stellar customer service. You have earned my business by your attention to detail.
4039,@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!
7038,@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight
6975,@USAirways so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail
10950,"@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!"
1972,"fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA"
10523,@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.
2099,@united awesome thank you very much for the help
1499,@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr
5205,@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.
3512,"@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch"
652,@united  i have a weekend of dealing with your company that would say otherwise.
170,@VirginAmerica sounds like fun !
4085,@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.
242,"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!"
5798,"@JetBlue  FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting  @AmericanAir  to speak to a human at customer service"
7660,@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?
4371,"@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!"
1644,@united Just sent a DM. Thank you for the acknowledgment.
5594,@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.
2756,@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.
9271,"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah."
9081,@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay
7318,"@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one"
5231,"@JetBlue awesome, thanks! on hold now."
2076,@united waiting 12 mins and counting to get through to Global Services....something going on?
4103,@SouthwestAir yes. Hung up and called a different number.
11039,@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?
3996,@SouthwestAir we are having a real issue trying to get thru to you.  On hold for 2 hours & got disconnected!  Please help!
4801,@SouthwestAir thanks for the follow up. So glad to get my bag back.
6554,@Jetblue first airline to use #applepay in flight #airlines
6580,"@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :("
6856,@USAirways yes but again valuable time has been lost
7859,@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup
9589,@AmericanAir ...2/2 doesn't help me.
10829,"@AmericanAir Nope, I have not been rebooked."
6365,@JetBlue #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏
8965,Thanks. “@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.”
5849,@JetBlue @L_Burley11 -- the best!!!
6018,"@JetBlue you are officially my favorite, thank you for the wonderful service at JFK"
10029,@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that
4661,"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!"
4078,.@SouthwestAir  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞
11034,@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?
640,@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother
1270,@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure
2778,"@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless"
7072,"@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles."
4932,"@southwestair,  Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID"
1985,@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything.  Long lines!! #ua1523
3861,@SouthwestAir I want one!
3480,@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having
1534,Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH
325,@VirginAmerica you guys are perfect as always! <3 #WeRVirgin
5764,@JetBlue got it. thanks the quick reply.
2338,@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. 😒
3980,@SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help
8687,@USAirways - done :)
6330,@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit
4054,@SouthwestAir How many trees have to die before you stop trying to sell us a credit  card? #OptOut http://t.co/CXrZhcdTVz
2237,"@united add wifi, entertainment and the old seats and i’ll come back."
5229,@JetBlue thanks great recap. I wouldn't have been able to sleep!  I was nervous the bad guy was getting away. 😉
10152,@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday.
4571,"@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice"
11164,@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz.
5474,"@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better"
8729,@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here
864,"@united Cancelled Flights flt from EWR. ""No crew"".Tells wife & 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead."
7631,@USAirways @corybronze  INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL
4942,@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!
7402,@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?
8798,@USAirways how does that help me when I get no response from there??? #usairwayssucks
371,@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable
8295,@USAirways why I can't book a flight to PRN through your website?
7460,@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.
8025,@USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels
8387,@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster
10067,"@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it?"
7912,"@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed."
10725,@AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers
9036,@USAirways I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true?
7438,"@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!"
5830,@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.
2364,@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied
3213,@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice
5456,@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter
911,@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me
10445,"@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv"
10076,@AmericanAir already shared with them. Nothing done!
3789,@SouthwestAir loved it!
9419,"@AmericanAir
 Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag."
9732,"@AmericanAir after losing my bags for 4 days&charging me $475 to""arrange pick up""in argentina,claiming tollfree: won't reimburse me. Help!"
5581,@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus
6178,@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!
8457,@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad
7971,@USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat
5060,"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring"
1423,@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!
11316,@AmericanAir Always enjoy my time. Now on the plane to DFW!
479,@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.
662,@united ...and when that doesn't work...
6013,@JetBlue just called that number and left message. Are you at to pass along message to team too?
10374,"@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me ""it's been a challenging"""
9393,"@AmericanAir Great, thanks. Followed."
2988,@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!
1119,@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.
2776,"@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight...."
4535,"@SouthwestAir it'd be nice if I could get an answer, even a simple ""no"" would do; I just want to know. :)"
10261,"@AmericanAir Define ""sincerely"". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media."
8257,@USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out.
6717,@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail
9558,"@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber."
8539,@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues
6867,"@USAirways  Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death."
5573,@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks
5269,@JetBlue I just DM'd you!
4427,@SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir?
9015,@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance.  #NeverAgain
5247,"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place"
6422,@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR
3981,@SouthwestAir do you ever reinstate Cancelled Flighted flights?
8748,@USAirways you run a piece of shit airline!!  Thanks for ruining AA
2893,"@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!"
2669,"@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK"
3977,@SouthwestAir FINALLY!  A Passbook option for the SWA App. Thank you!!!!!
7077,"@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard."
279,@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper.
9124,@USAirways any updates on flight 5202 from ORF to PHL no one at gate...  ;(
9089,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE 🙏🙏🙏😢😢😢🙏🙏🙏
10084,@AmericanAir WHERE IS MY BAG?!?!?!
8772,"@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate"
5197,@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.
7766,@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!
1694,@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies
10293,@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.
5018,@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠
3479,@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree
5554,@JetBlue your gif game is strong.
4416,"@SouthwestAir 4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney"
10754,@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in
4155,@SouthwestAir the wait for the bags is longer than the actual flight.
4883,"@SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero."
5807,@JetBlue Thanks! See you soon!
3809,@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time.
10998,@AmericanAir the worst air experience I have ever had and I am not in the first plane yet.
9956,"@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA."
9219,@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh
4296,@SouthwestAir were you handing out tickets while I was sleep ?
6444,"@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome."
4683,@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.
9726,@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude 😡😡
10412,@AmericanAir - answer the phones.  Trying to change a reservation and haven't been able to get a human to pick up in two days.
5593,@JetBlue anything serious I should worry about?
2209,"@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE"
9117,@USAirways that's why u guys are my #1 choice.
11243,@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst
5402,“@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW” smh yall expect me to trust a childish airline with my life? #Nah
7391,@USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation
4563,"@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND"
184,@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒
6455,"@JetBlue I may not make my connection and need to find out my options, yet no one is here."
6512,"@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home."
4516,@SouthwestAir #delayed again! You're killing me Late Flightly!
2350,@united obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx
553,@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why
1397,@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.
1384,@united has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed
6375,@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :)
6804,@USAirways Your policy needs a serious revision for babies.  Fortunately I have choices and choose @Southwest from here on out.
5856,@JetBlue thanks so much. Can't wait to fly with you guys :)
4903,@SouthwestAir I just sent a screen shot of the incident report.
297,@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.
443,@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?
7740,@USAirways I can't wait for the @nytimes and @WSJ to find out how poorly @USAirways handled this situation. #shameful http://t.co/HHOxQPsUbA
5215,"@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!"
10307,@AmericanAir boarded flight 2334 at 8:30am.  Now 11:40.  Still sitting on runway.  Lots o fun
6723,@USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer
2077,@united no still trying to get home.
4751,@SouthwestAir I am going to stop flying with you.  Delays everytime.  This time due to paperwork?
9237,@USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad
2229,"@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight"
2842,@united did I win :)
2537,@united  4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!
194,@VirginAmerica fav airline
9585,"@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago."
6673,@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat
817,@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight
3367,"@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta"
7995,“@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses
2578,@united Leaving soon. Thanks!
1131,"@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business."
11204,@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP
5505,@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed
6054,@JetBlue u the real MVP http://t.co/jWL26G6lRw
9744,@AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service!
9791,@AmericanAir I look forward to hearing back and hope that my next trip will not be like this
320,@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!
1371,@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.
4042,@SouthwestAir you have no baggage tracking system?
6188,@JetBlue @lopezlaymari what a patronizing response to a legitimate issue
6918,"@USAirways yes, but we were answered and put back on hold while they were to check on our request..  50 mins Late Flightr nothing!"
907,@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?
10252,@AmericanAir how can I when system always hangs up on me?
3950,"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you. 
#onechildfourbags"
5529,@JetBlue Ok. Thanks for your help.
6334,@JetBlue is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 😢
10640,@AmericanAir thanks. They did not charge anything in the end so all is good.
8565,"@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more"
8413,@USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate
11152,@AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck
8156,@USAirways you call this a window seat? #airbus321seat14Fproblems http://t.co/ZKOE6clGiU
9704,@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.
926,@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united
244,@VirginAmerica ok! first time flying with you tonight :)
15,@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.
143,@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.
5983,@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;)
2363,@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other
129,@VirginAmerica Just DM'd. Same issue persisting.
1161,@united can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.
7879,@USAirways HELLO?! It's been FOUR HOURS since plane landed!   Flt 630 phx to JFK.  3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet
11303,@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf
6958,@USAirways I agree but per the captain this issue happened before boarding & we all sat in the plane for almost 2 hrs
6270,@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.
6932,@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.
6772,@USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it
5458,@JetBlue  any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun
6377,@JetBlue They told us 10 minutes almost 40 minutes ago.
5308,@jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER!
1876,@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.
2488,"@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful"
6385,@JetBlue wow you guys answer people wow you care I love jet blue
4479,@SouthwestAir  Longer flights with 300 series no wifi? Will be great when you retire them.
1182,"@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!"
2525,@united understanding the situation we waited and it was opened until 10:30pm
7514,@USAirways so apparently all of your computers crashed at BWI?  Any update on when flights will be moving?
1170,"@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?"
10041,@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m
2182,@united Thank You
11020,@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help?
6119,@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided
8482,"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket."
6899,"@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account."
3371,@united who can tell me where they are?
9371,@AmericanAir thanks for getting back to me. But I will find other airlines in the future.
1859,"@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!"
6719,@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.
6627,@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ
7132,@USAirways is there a # or a time bracket I can call to fix this problem?I've been attempting to fix this contact information issue for days
1878,@united great job losing one of my six bags on a direct flight.  Don't know how you manage to do it.
6536,@JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things.
3588,"@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night."
7558,@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting..
3121,@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!
387,@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.
1311,@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks
1032,@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?
9253,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.
7286,"@USAirways you guys are the worst airline I've ever dealt with.  No notifications, no keeping customers updated.  Terrible service"
7103,@USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX.
6906,"@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone.  Had to get supv."
4936,@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW
931,"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues"
6653,@JetBlue great smooth flight too! 👏👍
4019,@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!
691,@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet
7130,@USAirways Who intentionally buys a flight with a 10 hour layover?  And what kind of airline would charge $200 to fix it? Wow... #usairways
5987,@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348
1909,"@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI"
829,"@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft."
3498,@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...
2081,.@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!
10292,@AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help
10904,@AmericanAir finally made it to chicago - 13 hours Late Flight.  Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.
44,@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt
3939,@SouthwestAir    Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.
7075,@USAirways I spent an hour on the phone with them and got no where at all
6180,@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9
4319,"@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to ""ice in Indy"". Sitting here in Indy, it is bone dry. Tomorrow 4-6"" of snow."
2965,@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...
3969,@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing
1187,@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.
10345,@AmericanAir this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL
11182,"@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing."
10771,@AmericanAir your customer service is a disgrace.
284,@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns!
11489,"@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great"
4159,@SouthwestAir why are the ticketing lines in Las Vegas so unorganized??  Mass craziness. Half of the ticketing stations unmanned.
3092,@united Filled out at the airport as part of a long day made longer.
10050,@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating
4556,@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!
10207,@AmericanAir don't they already know ?  Isn't everyone sharing how nasty the food is? It's not even close to decent.
6157,@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice
4323,"@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert."
8277,@usairways and @american please get my plane together before I go to Jetblue
9188,@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc
3364,@united no they were to busy taking to each other and I needed to get to an audition.
1404,"@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me.  Great 1K service 👎"
3195,@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!
11153,@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?
6902,"@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/"
969,@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning
9391,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous."
3734,@SouthwestAir  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.
925,"@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants."
10967,@AmericanAir gotta be worse than @delta w/ on time departures.  I rushed back to terminal C for 8:25 flight but they haven't strtd boarding.
8390,@USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection
4725,@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.
7563,@USAirways I have nothing but issues when I fly w/u what's up w/that?! #travel #vacation #awful
2851,@united it's not there we tried. It's already here in cancun just no one has delivered it
9529,@AmericanAir why is raleigh not on the updated southern states advisory???
11110,@AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?
5956,@jetblue had me on hold foreverrrrrr
519,@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...
10244,@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous
9688,@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues
4471,"@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was"
6923,@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :)
4348,@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service
10371,"@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru"
9290,@AmericanAir I need a flight out tonight. Isn't there anything else?
3626,@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin
1789,@united never again.
9568,@AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather.
2059,"@united ok, have sent u info via DM. I appreciate your help and consideration. 😊"
8736,@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone
6349,@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj
4013,@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?
6006,Made it to #Costa #Rica and back @JetBlue Missing it already!  #Pura #Vida!
1902,@united hello I am flying first class and am behind 20 people on zone 1!!!!!  Pls pass on to app dept - you should board 1st class first
4686,@SouthwestAir oh my god thank you so much!!! I just sent you a DM
7492,@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!
4922,"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags.  Best airline ever."
11216,@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue?
7023,@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey.  DCA. Would like to reiterate that I was
8715,@USAirways on Sunday! Can't wait! See you then
75,@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.
2345,@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service
7367,"@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual."
430,@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.
4586,@SouthwestAir don't ever tweet me again
5483,@JetBlue flight was two days ago. Flight 1918 from POS.
6639,@JetBlue thanks!
6920,"@USAirways no worries, your flight attendant took care of it."
6319,"@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597"
9535,@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?
8869,@USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue /  next flight in 10 hrs
1553,@united thank you!
5874,@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend
240,"@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome"
783,"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence."
9612,@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!
3066,@united the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell
977,"@United ""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages."""
4905,"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!"
5695,"@JetBlue I know, but I wanted to pass it along. Not good for the ""T5 experience"" esp for someone who flies 2-3 times a month."
2941,@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required
7764,@USAirways Our flight was Cancelled Flightled & chaos abounds. I am in good humour. Please give me free everything to appease me.
7228,@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight
8229,@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there?
7281,@USAirways there's over 50 people in line and only one agent!
1620,@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best
5642,@JetBlue does not fit in 140
11531,"@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC."
2146,@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5
1801,@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD
2095,@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix
10489,@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn
10930,@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people.
1357,"@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules."
9384,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX
8106,@USAirways if one with @AmericanAir why can't you use American miles????
9657,@AmericanAir is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe
6428,@JetBlue PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note.
10710,@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay
8064,@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?
11455,@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks.
10137,@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5
10001,@AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole
1609,"@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks"
3096,. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags
9944,@AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit
2415,@united my flight Cancelled Flightled new flight 5012 hopefully will not.
2017,"@united: ""Left gate 5 minutes early."" 
My thoughts: ""That doesn't count if you sit on the Tarmac for a half hour."" #comeonpeople"
8065,@USAirways #Unbelievable that for 2 consecutive days I can't get through to a person.  On hold over 2 hours and still going
4125,@SouthwestAir not letting me DM. # is FSZ4YO
5846,@JetBlue still waiting for bags from flight 26. It landed an hour ago.
5375,"Stop the madness ""@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5K”"
11311,@AmericanAir are you kidding me?  No one answering calls on reserv line due to high call volume and not even an option to wait.  Brutal
11066,@AmericanAir DONE!! thank you so much!!
3246,"@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain"
124,@VirginAmerica  for all my flight stuff wrong and did nothing about it. Had #worst #flight ever
1106,"@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN"
10789,@AmericanAir 🙏 in my hotel now. Thank you!
7143,@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!
840,"@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv"
5649,"@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!"
10573,"@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW"
3341,"@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat?  Please."
598,@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!
2123,@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja
5512,@JetBlue I do! The best airline wifi ever. Thank you!
10937,@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven
9096,@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault  #waive$200fee #ripoff #poorcustomerservice
8279,"@USAirways found the tix#, security code not working. Tried a dozen times."
8788,@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care
11157,@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(
5999,@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!
2197,@united I didn't get a message from you. I'll resend numbers.
4051,@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious
8112,@USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours
3362,@united you are really trying me today.
2501,Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP
725,@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!
6625,@JetBlue whose performing at T5
978,@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool
808,@united thank you. Literally called for preboarding as I ran up.
10941,"@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!"
1475,@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow
8681,@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help
7388,@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks
7433,"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT."
4906,@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why?
7955,"@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights"
10432,@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!
4930,@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer
4542,"@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter"
3962,@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep
2671,"@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!!"
8207,@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.
1235,@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR
1225,@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit
1764,"@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would"
8275,@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?
10125,@AmericanAir been on the phone for 47 minutes...said it would be 10...  Any advice?
6461,"@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing."
6845,@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.
10108,".@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now"
3217,@united Give Cyndi & Troy each a gold star.
5737,@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ
287,@VirginAmerica OMG FINALLY
6745,"@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy"
2966,"@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?"
3164,@united still haven't received a response. Please direct message me for my contact information.
8042,"@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX."
10268,"@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on"
1657,@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7
1975,"@united oh, the Wi-Fi router is on top of the fuselage! ;)"
2397,"@united Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?"
452,@united private jet would have been cool! Do does not work. I'll try again
2710,@united we followed the baggage rules on your website and was still charges $150. But only going one way
9222,@USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge
3681,@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!
422,@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice
9548,@AmericanAir thanks for the update
5316,@JetBlue that's not a answer!
657,@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3
3301,"@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?"
7844,@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?
2845,"@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!"
10363,@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous
9057,"@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes."
5244,@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.
1001,"@united why do I check in online if I still have to wait in line for an hour to ""check in"" at counter? #fuckinlame  @naia_miaa"
4198,@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL
2418,"@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate."
875,@united we had four scheduled flights on this reservation and literally did not take one! Unreal
7113,"@USAirways usually ""sorry"" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk."
3847,"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?"
961,@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE
1580,@united What does delayed due to Customer Service mean for UA761?
10326,@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change
2206,@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!
4266,"@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty"
7889,@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM
11446,"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on ""travel size"" toiletries"
4231,"@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?"
757,@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.
4866,@SouthwestAir No I have not.
5406,.@JetBlue this is enough for me to stop flying JetBlue.
5313,"@JetBlue I like "" Follow @JetBlue """
2284,@united MIA-EWR #384 😄😄😄 excellent crew. EWR-IAD #3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure.
8546,@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.
6387,"@JetBlue I put it my ""to"" and ""from"" airports, click update and it tells me to put in my ""to"" and ""from"" airports."
5507,@JetBlue Safety might be your priority but organization clearly is not.
5309,@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!
8668,"@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse?  #nothappy"
4827,@SouthwestAir thank you kindly.
10408,@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again
8585,@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.
807,@united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!
7949,@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.
6141,@JetBlue the slowest boarding process I've ever experienced and rude customer service agents.
6922,@USAirways - 53 minutes on hold for a reservation?
9190,@USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay
1956,@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml
2445,@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm
7885,@USAirways @_RobPrice  how can he try again it will be 5-6 hours before he gets help.  Contingency plans non existent.
9440,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams
8204,@USAirways fuck you.
9960,"@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund.  Never again"
2402,"@united thanks, i made it."
8326,@USAirways It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :(
1073,"@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded"
3398,@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.
4240,@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?
5436,"@JetBlue For one way, not letting me select TO city....strange...and now some fairs look ""normal"" ????"
9211,@USAirways No kidding. Oy.
9824,@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.
2091,"@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW"
4527,"@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?"
11534,@AmericanAir Thanks! He is.
1698,@united well this one missed the mark.  She was in a snit from the minute I stepped up to the counter
9502,@AmericanAir great customer service thanks
10770,"@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations."
9010,"@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP"
6347,@JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf
8664,@USAirways i hate you
1003,@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever
10504,"@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!"
9618,@AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them
7142,@USAirways Your system is affected by the weather?
4651,@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.
7149,"@USAirways I listed my baggage claim number.  Have them call me, my number is on the ticket.  I had to use Lady Speed Stick this morning."
6156,"@JetBlue the one man in baggage office says ""I dunno"". HELP"
1485,@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi
10658,"@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call"
5368,@JetBlue true. Maybe. Wish I had expedited security haha
1411,@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate
6289,@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account
10894,@AmericanAir  having trouble getting rebooked
10679,@AmericanAir Hands down the worst airline to travel with. Really really fucking bad.
7222,@USAirways Decided to be a good sport and give you guys another shot. Flight delayed. Again.
709,"@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around"
11063,@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded.
3603,@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!
985,@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?
3076,@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united
6169,"@JetBlue, was far less painful than what was coming from Avis.  💙"
8871,@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G
7921,@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time
5077,"@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted."
4101,@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights
11463,"@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?"
2722,@united your Airbus a320 seats are awful. They don't recline.
10814,“@AmericanAir: @nlrphoto Those are very beautiful photos!” Thx! Would marketing dept be interested in buying?
1268,@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD
2462,@united your airline is the biggest joke of an operation in the world.
9004,@USAirways NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious
268,@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!
3580,@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call   Getting tired of typing little notes
4750,"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!"
7197,"@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!"
6637,"@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage."
9571,@AmericanAir great thank you
8506,"@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed."
2821,"@united : Unhappy with United's service?

Read Ralph Nader's open letter to UAL's CEO.

Leave a comment or RT.

http://t.co/O0745APIau"
7308,@USAirways you reminded me today why I fly @SouthwestAir
589,@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!
11183,@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.
10377,@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars...
7067,"@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline"
656,@united So you are inadequate by accident?
9383,"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest"
9150,@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?
2037,@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight
11161,@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying.  Supvrs at iah extremely rude. #poorservice #travel
8362,"@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!"
3758,@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying
6151,@JetBlue why did you just Cancelled Flight flight 670 last minute?!?
7054,@USAirways @CLTDouglas slowest baggage claim ever
2028,@united never fails to have delayed flights 😡
9355,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you.
677,@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.
7731,@USAirways u guys suck
1232,@united why do you hate your passengers?
5454,@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt.
7127,@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail
9021,@USAirways I'm amazed at the lack of communication with the passengers.
6762,"@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight."
4856,@SouthwestAir you're the best
10467,@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours
2432,@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.
11515,@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous
8191,"@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief."
8085,@USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV
8262,@USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again
6792,@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.
896,@united Ha… you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.
1611,@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?
1587,@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.
9895,@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting
7852,@USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!!
1719,"@united it's 9:56, and the desk attendant stated we would ""sit awhile"" until given the all clear. Lack of communication seems to the norm."
6672,@JetBlue 117 days maybe.
3806,"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight"
8067,@USAirways Can't wait for the trip. Thanks for getting me there!
11411,"@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?"
4701,@SouthwestAir @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ?
3961,@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.
9538,"@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh"
5557,@JetBlue Why close prechk at 8PM on a Sunday at JFK?  #annoying
5564,@JetBlue that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not.
8975,@USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time
11228,@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines
6087,"@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue"
890,@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?
6713,@USAirways just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite
10400,@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst
4006,"@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx"
8003,"@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25"
9174,.@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?
8953,@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?
5898,"@JetBlue making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel"
6173,@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired
8723,@USAirways is the real MVP for holding up the flight connecting Philly to Tampa.
5819,@JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.
8634,@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min
7735,"@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up."
2799,@united Thank you!! 😊
8260,@USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing.
584,"@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool"
3268,@united can you not see the thread?
3932,.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(
4965,"@SouthwestAir According to TV passenger interviews, the landing was far from ""uneventful"" with heavy (panic) breaking to"
1260,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.
9301,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways.  I ASKED and was told, ""NO."" #thenewamerican"
6199,@JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!
310,@VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future.
1716,"@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much"
6641,"@JetBlue Hold for 15 min, a couple of rings, then ""mailbox has not been set up yet."" Customer service forwarding to their cell phones? C'mon"
8060,"@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail"
2052,@united bad customer service  to NYC a few weeks ago. Thinking of moving on
7894,"@USAirways Your customer service is  non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain"
4668,@SouthwestAir I already follow you and can't DM because u need to follow me back
4298,"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?"
3783,"@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!"
1008,"@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet"
9641,"@AmericanAir really? That's it? Not even a ""we are looking into this to see what happened/what we could do better next time"""
2185,. @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful
3623,@SouthwestAir beyond ready
11295,@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)
10313,@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again
11170,@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL.
8180,@USAirways Can you help me update KTN on the profile?  Ticket book via AA & that info didn't get pass on.  I've been on hold forever
8655,@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email
4834,@SouthwestAir it's the poor customer service that I have a problem with!!!!!
8900,@USAirways thanks :)
4756,@SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything
6821,@USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.
90,@VirginAmerica always!!! Xoxo
8005,"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl"
470,@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The
1326,@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux
9198,"@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral."
9292,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback"
2117,@united thank you.
2937,"@united hey awesome!  Thanks for the reply, will be filling the form out! @AmericanAir"
888,@united sitting in a plane with no pilot.  Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks
983,"@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!"
8740,@USAirways so far I've gotten six different answers
7146,@USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail
9937,@AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭
2925,@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail
7237,@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail
3214,@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive
5884,@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait
2341,"@united I can tell you. Your airline has lost mine and my families business. 
This day and age message through Twitter travels fast."
8304,@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her
11407,".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams."
9889,@AmericanAir thanks to your attendant on flight for advising connect flight held.  Ran with kids and flight departed. Poor service at Miami
10141,"@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion."
6584,"@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats"
627,@united thanks we'll be in touch!
7364,"@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd…incompetence."
4947,@SouthwestAir Got it covered. Thanks!
5080,@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.
4244,@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.
6889,@USAirways yay for glitchy tracking system!  My bags made it to my destination and not Laguardia like the app said!
4765,@SouthwestAir doesn't even have gluten free peanuts. whyyy me??
1601,@united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M
11082,@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please
1269,@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.
128,@VirginAmerica thanks!
9243,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless
7895,@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?
1711,"@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?"
4182,@SouthwestAir I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour
8400,@USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service & #support.
4235,@SouthwestAir finally through thx
8061,@USAirways  And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l
2398,@united It is all good -- your 1K team has been nothing short of amazing with everything.
7960,@USAirways Oh well. I'll get to Cancun eventually.
8510,@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS
7305,@USAirways does anyone from your airline know how to do their job?
8115,@USAirways on hold for 30 minutes & counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW
9725,@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer
1186,@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin?  Pls start charging. http://t.co/2nY5TuXFqf
8059,@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks
11302,@AmericanAir @dfwairport  Have been trying to get canx flight resched since noon.  got 2 call backs but call disconnects as soon as I answer
8052,@USAirways  big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked
1977,"@United come on, reopen 1285 at ORD and clear your growing DC backlog"
5314,@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane
11408,@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.
4247,@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird
9159,@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please.
915,@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?
1305,@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight
9813,"Nice try @AmericanAir I heard your crew whisper ""she's still at the hotel, she probably doesn't think she has to work until tomorrow"""
3049,"@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way"
10994,@AmericanAir I've never witnessed such covert tactics from an airline.
1273,@united customer service what's That???
5698,"@JetBlue, your hold music sucks."
9378,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW
2796,"@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!"
1398,"@united 

There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations."
3358,Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG
183,"@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!"
9321,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings
10634,@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.
8377,@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?
8576,@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.
3563,@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt  every time the person in front shifts he raps my knees
8759,"@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga.  Not good"
6513,@JetBlue waited for 15 min then got disconnect
4567,@SouthwestAir do we have a time estimate for our luggage? we'll be sure to fill out your survey!!
8863,@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?
9369,@DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me
2656,"@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!"
10860,@AmericanAir wow @AmericanAir still screw n stuff up
4305,@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.
1961,@united Yeah that didn't happen!
4992,"@SouthwestAir I keep getting disconnected after choosing the option ""unused travel funds"" on your automated customer service line! SOS"
4891,"@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation."
6138,@JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight.
5815,@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. 😒
5869,@JetBlue thank you!
8351,"@USAirways Literally all that says is ""Case open""  What good is that to me?"
6395,"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)"
10945,@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad
6226,@jetblue is giving me false hope of ever getting home
10663,@AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload
11509,@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?
8205,@USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever
1251,"@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know,  #UnitedAirlines"
3176,"@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)"
5072,@SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off.
3359,"@united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation"
9847,@AmericanAir unable to access the website.  Will try again.
7354,@USAirways - just passed the 3 hour mark #onholdwith you for THIS call.  Gave up after 2.5 this morning.
11014,@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks.
8540,@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..
10383,@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks
3289,"@united Call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line."
10425,"@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable"
10088,@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all
3190,"@united this is in ur Hemispheres magazine. I'm open to what will u do to make the ""flight more pleasant."" http://t.co/VrQDpqEPFW"
7590,@USAirways new F/As from DFW to CLT this morning did a great job. Well Done!
8694,"@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight."
1051,@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate
4069,@SouthwestAir my rating for Southwest -9 on s scale of 1 to 10
6827,@USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job & family this is crazy
8069,"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss."
9061,@USAirways thanks
272,@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.
2042,"@united  UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade..."
4763,"@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm."
6681,@JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue
6994,@USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews
7111,@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.
1086,"@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!"
7791,@USAirways sad experience today on 4663.  Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.
9080,@USAirways flight 4524 delayed for 2 hours for a deadhead crew.  Lets make 150 paying customers wait ...that is great service #USAirways
7349,"@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation."
2186,@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1)
10234,@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true
4322,@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?
8732,@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!
9203,@USAirways want to bump up my seet to first class for two Cancelled Flightlations in 24hrs?? what a joke
5831,@JetBlue flight attendant was hesitant to give me more baby sized cookies
11356,"@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!"
9864,"@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen."
6878,"@USAirways  - I had 20,748 miles in  my account and was informed I'd forfeit them bc of 33 months of inactivity - I"
8223,@USAirways me too!
4709,@SouthwestAir I sent you my conf number yesterday.
7603,@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.
9416,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback"
7567,@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj
10007,@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH
3478,@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up
8827,@USAirways thanks!  Can you help remind the agents it's ok?  Ps. Heard rumors of a streaming wifi TV/movie service you might be installing
3924,@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home?  1708 PHX->DAL
1748,@united nope I gave up - maybe they'll deliver it
732,@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService
2553,@united it's freezing on the gate bridge#waitingforbags#united#EWR
7336,"@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards"
8517,"@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days."
10446,@AmericanAir on hold again....estimated 2 hr hold
2662,"@united keeps delaying my flight, horrible customer service"
7306,@USAirways Has To Be THE WORST Airline Of All Time😡😡😡
7834,@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!
3113,@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise
3303,@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united
6250,@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.
1344,@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned
10165,"@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions."
1690,@United also ran out of water and refused service #costumerservice #legit #jk
8771,"@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic"
8431,@USAirways ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????
5048,@SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business
11360,"@AmericanAir - yep , they've been good.  Now can you make that 1535 flight to mci wait just a tick....😃"
3308,@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(
1504,".@united Our newest delay, right now http://t.co/96fTLZWtvO"
10571,"@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left"
1806,@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.
3871,@SouthwestAir sign me up!
7219,@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids
3791,@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.)
5217,"@JetBlue Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek"
9425,"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't."
10993,@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand
1067,"@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united"
7923,@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline
10960,@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.
9983,@AmericanAir you're airline is ridiculous
2696,@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?
6451,@JetBlue Oh no! I thought it did. :(
1848,@united call wait times are over 20 minutes and airport wait times are longer
4512,"@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜"
10667,@AmericanAir me because it might not be so urgent for you but it really is for me. (5)
2431,"@united flight from vegas to houston Cancelled Flighted this morning ""due to operation"" what does this mean!???? Thank god I woke up early today!"
7886,@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags
4660,@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?
6622,"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load."
3435,"@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO"
7508,"@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!"
10835,"@AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen"
142,@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback
5586,"FYI, @JetBlue: The last email response - ""we undrstnd this wasnt best 4 you"" -but hope 2 wlcm u back onbrd N the future...   nice touch. lol"
10127,@AmericanAir thanks. Delivery status??
9595,@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220
7436,@USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it..
6100,@JetBlue I’m going to miss a hugely important meeting because of your constant delays #itscostingmeincome
5290,@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.
9264,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous."
3409,@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home
1117,"@united I tried the online tracking and they said something like ""attempting to locate luggage"""
6843,@usairways  Thank you for allowing me to spend more money on vacation by buying things I already bought.
1756,@united is the worst
497,@united thank you. Been trying for two days to set this up.
6964,@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4
870,"@united  gate agent at EWR "" if you are disabled or in a wheel chair, it's time to board, please step"". STEP UP??? Lol"
3357,"@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years."
912,"@united There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver..."""
721,"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people"
2805,@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.
11469,@AmericanAir Thank you.....you do the same!!
886,@united was that English? I'll DM though I don't think you'll make a plane appear.
11494,"@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary."
8493,@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.
9599,"@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!"
8868,@USAirways thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.
1520,@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel
10044,@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated
2746,"@united I got an email saying ""changes to my MileagePlus account are confirmed"" but I didn't make any changes. Help?"
9405,"@AmericanAir yes yes yes,so glad to be headed home!"
7750,@USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral
314,@VirginAmerica Dad on Segway is the best part of this whole infographic!
1799,@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!
327,@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings
7583,@USAirways 1 hour and counting on hold :( why? http://t.co/clOB5qwMXR
4204,@SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday
5850,@JetBlue thanks for bringing my son home to me.
6129,@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer
5447,"@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!"
3129,@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days
1996,"@united diverged to Burlington, Vermont. This sucks."
9767,"@AmericanAir no, you should do something about everything happened yesterday..."
3968,@SouthwestAir plane switch on 636 meant A= back of plane #disappointed
7704,"@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?"
11392,"@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes"
1973,@united you're good. Thank you!
336,@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united
2764,@united I'm not booked on a 1:30 return flight..
9152,"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?"
275,@VirginAmerica all crap channels which is why I pay to watch UK tv
2985,"@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!"
7589,@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?
7853,@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!
6531,@JetBlue its always a pleasure ☺️
3477,@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤
9385,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing
3558,@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_
7500,"@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money"
2809,"@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?"
10520,@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!
4861,@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD
2334,@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.
8386,@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday
5246,"“@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)” you know me too well 💘"
3416,"@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem"
307,"@VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?"
3908,"@SouthwestAir worst air line ever, you have no compassion of the handicapped"
8794,@USAirways thanks.
348,@united @highbuddyyy that totally sucks my cousin worked at PHL said @united
5918,@JetBlue Awesome! Thank you! ;)
826,@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.
5296,@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps
10972,"@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks"
9302,@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir
4482,"@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5."
8483,@USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving.  Flight 1137 has been awful
3682,@SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!
7887,@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .
9680,@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt
2053,@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff
7289,@USAirways is the worst airline to ever travel with.
11095,@AmericanAir I’ve been on the line waiting for 40 minutes again.
71,@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH
7401,@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs
10507,@AmericanAir why Cancelled Flight #1605 on 6/25 & 6/28? Flights now 4 hrs longer &  have layovers. Too Late Flight to find a reasonably priced alternative.
8770,@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready
8282,@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life
9434,@AmericanAir don't worry you won't steal my money again
5356,@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.
1666,@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD
5570,“@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.” Me and JetBlue are #BFF 🙏
9544,@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats
52,@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin
7217,@USAirways I've been on hold for 30 minutes and counting. #unacceptable
6263,@JetBlue Alternatives?  You have absolutely no respect for loyal customers.  8 years.  No more.  I'm done.
1445,@united direct messages not going through please help
7030,@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.
9597,"@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?"
7556,@USAirways thanks for being so bad you make a two day train trip look appealing!!
1695,@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.
2892,@united I'm asking if you can simplify the communications- thx
11537,@AmericanAir right on cue with the delays👌
1574,@united Thanks.    This one was delayed an hour and a half prior to scheduled departure.
8583,@USAirways You will be hearing a lot more from me instead of your feedback when I get back home.
3203,"@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?"
4405,@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.
1630,@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?
9718,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you.
1881,@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse
11444,@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies
5112,@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!
5708,@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks
5074,@SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?
5509,"@JetBlue the lack of TV made it rough, that's literally why I picked y'all over the competitors."
10195,@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.
11127,@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.
848,"@united In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice"
9161,@USAirways you are horrendous.  Pull your shit together
10908,@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business
7877,@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!
2877,@united thanks
6367,@JetBlue can you tweet #closepwcs to get the word out?😢
10623,@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview
186,@VirginAmerica there is something wrong with you website in Safari iPhone
3779,"@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help."
1830,@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2
6830,@USAirways what's wrong with the plane? Flt 581
2959,@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on
10672,@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2)
10525,@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.
5446,@JetBlue Mark T.  in Austin was great handling my bag issue.  #thanks
6587,@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.
1234,.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.
11028,"@AmericanAir yes, for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation"
3915,@SouthwestAir I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @USAirways. #notmadeofmoney
446,"@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice"
8582,"@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting"
5839,@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch..
844,"@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?"
5201,@SouthwestAir Hoping you answer the phone today?
7746,@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.
6951,@USAirways i have been patient.. especially the first time. i will never fly with you again
8161,"@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me."
2440,@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks
3103,@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP.  #letsworktogether
9915,@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?
4774,@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons
7593,@USAirways the link doesn't work..
6094,@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof
1294,@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise
6829,@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online
5518,@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23
10411,@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP
5067,@SouthwestAir Having some trouble checking in. Can you please add me so I can DM you
3442,"@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no  Wifi, no personal entertainment. TORTURE"
9751,@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.
8922,@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv
9627,"@AmericanAir yes starting w/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU"
8982,@USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact?
776,@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap
11218,@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights
10726,"@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?"
6324,"@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?"
2153,"@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot."
5558,@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers
4920,@SouthwestAir @JohnWayneAir Thank you both very much!!
7210,@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this.
10962,@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.
8163,"@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now."
3136,@united How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever.
9731,@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them
5462,@JetBlue I don't want JetBlue +TV. I want JetBlue +WIFI :(((
8412,"@USAirways that the flight was delayed & closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service"
9370,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless
3183,@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou
9596,"@AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9"
1943,@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT
9197,@USAirways Why is there no contact email for customer complaints?
3199,@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.
8775,"@USAirways Thanks for showing interest...3880 to Greenville, SC."
1289,@united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage
4581,"@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2"
6335,@JetBlue Thank you for the JetBlue Credit. Nice save :-)
2500,@united I am so happy I found my phone because this is easily the worst system I have ever heard of
10731,@AmericanAir Err 2 hour wait time for the Exec. Plat. line?
11019,"@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks."
8618,@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.
4106,@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa.
4126,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with
9479,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care
3966,@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx
1879,@united the worst customer service in Denver.
9807,@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right?
10739,@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair
10063,@AmericanAir thanks - I miss my dog and this delay is costing me a lot of money.
5457,@JetBlue thank you!!
6921,@USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak
3587,"@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear"
10155,@AmericanAir thanks
3865,@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!
2148,@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.
4131,@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????
1036,@united you have now lost my bag. Never ever flying United again #joke
636,@united These are great fares!!!!!
10909,@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.
4134,"@SouthwestAir coming up on 2hrs on, still haven't spoken to a rep"
11491,@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.
1083,"@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS"
6711,@USAirways  is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then.
861,@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911
5212,@SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?
903,@united you suck.    9 hour delay?!
191,@VirginAmerica your inflight team makes the experience #amazing!
109,@VirginAmerica is the website down?
6026,.@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality.  Dare you.
4455,@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em
1942,@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf
7116,"@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight"
4331,@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.
10545,@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!
10556,@AmericanAir Not necessary.  I am confident the excellent in-flight staff will make the appropriate report.
5927,@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes
2040,"@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever"
8961,"@USAirways I appreciate the hard work. Still, I gave up after >hour. @dsearls"
8671,"@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!"
7800,@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH
4878,@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home #notokay
4659,@SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?
5001,@SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(
2775,"@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?"
4145,@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons
2323,@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler
762,@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns
5921,@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue
2617,@united thanks for the help. Wish the phone reps could be so accomidating
2411,@united is the worst http://t.co/27aitZl6nd
1094,"@united clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59"
6065,@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)
1546,@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!
4589,"@SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you"
6034,@JetBlue - looking forward to it when we finally take off.
10080,@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?
3135,@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!
7632,@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?
5040,@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️
10641,@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn!  Nice start to the day!
5428,@JetBlue Definitely! Lots of announcements and the app is great.
6523,@JetBlue they say they have no update. I don't work I don't get paid.  Jet blue has my money but no flight. Argh!
6419,@JetBlue I am heading to JFK now just on principle alone to deal w my lost & damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail
8917,",@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice.  #Antitrust issue"
3805,"@SouthwestAir It was never really ""lost"" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!"
884,@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).
2654,@united care less about the person - although he walked away while I was complaining.  A man at 10p at LAX club.  More.....
7145,@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??
6774,@USAirways 2day: no coffee & 1 working toilet.  Then I read domestic airlines whining re: foreign competition.  Coincidence?  No  #openskies
10144,@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.
10651,@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure
464,@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?
1257,"@united been good 15yr ""friendly skies"" relationship. 2day agent told me I'm ""only Canadian"" and thus not good enough for military preboard"
9128,"@usairways told no gates open at #ORD, needed to wait 20mins. Still waiting after about 4 mins."
7626,@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!
4274,@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2
5192,@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?
8000,@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?
11185,@AmericanAir flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?
6231,"@JetBlue not cool to announce a flight ""delay"" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering  no help."
5300,@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3
2202,@united Gate Agent Alavera is amazing
8176,@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic
9545,"@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO."
1262,@united Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.
7188,@USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer.
975,@united hilarious
10711,@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up
5866,"@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice✈☺"
4925,"@SouthwestAir where are our bags?
We have a tv show to film!!"
941,@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!
5263,"@JetBlue 's Once upon a sale that does not include BTV, as usual!  #jetbluehatesbtv"
6582,@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.
4723,"@SouthwestAir love how ""friendly"" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes"
2387,"@united @upgrd I guess the Kit Kat looks tasty... not going near that ""sandwich."""
11232,@AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go.
5021,@SouthwestAir El Paso deals....May❤❤❤😍🌏
4391,"@SouthwestAir doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @USAirways 2 CABO thx http://t.co/VbUxfPCKfa"
5148,@SouthwestAir about time! Thank you!
6803,@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!
3221,@united I've been doing this for 15 years and I've never had this many issues with any other airline.
3882,"@SouthwestAir  we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??"
9055,@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine
10902,@AmericanAir You can't even get someone on the phone. Great story for the media.
1610,"@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA."
8347,"@USAirways awesome! And yes, @UpInAirClaire is!"
5953,@JetBlue ok thank you for the quick response JetBlue still the best comp
2789,@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH
944,@united it wasn't a comment. It was a question. But thanks for your copy and paste response
10289,@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.
1857,@united please don't take my membership away :(
10017,"@AmericanAir I had it until last night, but because ""severe weather"" I could make the needed changes and now fair goes up 150 each."
4108,@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??
5213,"@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not."
9830,"@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear"
3255,@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff
2690,@united problem is on laptop not phone
8752,@USAirways  sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting.
4627,@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL
10265,@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.
1319,@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled
9247,"@AmericanAir no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible."
11401,"@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital."
5162,@SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?
7828,@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold
8631,@USAirways another bad experience today.  Frozen pipes on 597.  Missing connection.
11108,@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here.  Thanks again for a sleepless night.
4529,"@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic"
3475,@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!
3505,"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain"
4749,"@SouthwestAir could care more about their customer, if there is a reasonable request :("
2477,@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.
7369,@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8
8417,@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.
8516,"@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost"
8971,@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2
4501,@SouthwestAir thanks for responding.
7191,@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1
11384,@AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason.
6336,@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this
6982,@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.
8624,@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started
1874,@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!
9833,@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.
7092,@USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA
10901,@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay
5096,@SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me
2904,@united I mean is there a real live person somewhere I can go and speak to at Newark post security?
570,@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!
1448,@united   Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a
11348,@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours
10483,@AmericanAir thanks for responding ... will do!
939,@united so is the ^JJ standing for Just Joking?  I am not finding the humor.
8974,@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail
8451,@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated
8084,"@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??"
5841,@JetBlue Why did you interupt the Staduim Series on @NHLonNBCSports. I dont need to see your stupid commercials or Emergency. Info.
6837,@USAirways I've been on hold for 41min. Just trying to change my reservation.
10765,"@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on."
3226,@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf
11248,@AmericanAir awesome! Thx
8049,@USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS.
3978,@SouthwestAir I've DM'd you. Thanks!
4383,@SouthwestAir Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17
5834,@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!
9147,@USAirways flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP
8858,@USAirways There isn't a ticket number...the transaction is still pending.
3539,@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.
7628,@USAirways That link doesn't work on mobile.
10624,@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous
10270,@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB
11454,"@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though."
5681,@JetBlue Something to think about when you are dealing with PEOPLE!!!!!  Just wrong.  No excuses. Figure it out & expect the unexpected
2827,@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2)
5780,@JetBlue why don't YOU tell them to update the boards?!
3634,@SouthwestAir @TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?
4996,"@SouthwestAir no, thanks. I think we have it straight!"
1338,@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer
3262,@united Your MileagePlus signup page is broken.
8353,@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!
6838,@USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail
8047,@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.
5741,@JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12
650,"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example."
6039,@JetBlue Please come to Indianapolis!
2902,@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!
2258,@united this means within one week i will have filed 2 compensation complaints to your website
5395,"Yall tried it. ""@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB”"
8998,@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.
8193,@USAirways at which point in told they have sold my voucher because I wasn't fast enough
3521,@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon
2730,"@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo"
7384,"@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info"
4478,"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +"
5660,@JetBlue no baggage crew update!  Your staff is incompetent with no answers after 2 hours....
1596,@united you Cancelled Flightled my flight without notification?
67,@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.
2584,@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!
10047,"@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing."
6281,"@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying."
3196,"@united Yes, though they have not located the bag yet. It was a lovely flight outside of that."
8981,"@USAirways that link leads to a website that won't open on a cell phone.  Good job, shocking that your airline is folding."
5327,@JetBlue flight for tomorrow morning Cancelled Flighted & can't seem to rebook me. They can't even get me a seat. No clear answer on why Cancelled Flighted.
9165,@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl
11477,@AmericanAir I know.  After an hour I got a live person.  It messes up our arrival and car plans at two airports and is costing us more.
1258,@united yes was trying to upgrade my seat. Now there are no available spots
7104,@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.
6350,@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO
9840,@AmericanAir Just followed you.
991,@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly
3504,@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir
113,@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!
919,@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!
2509,@united thnx
10862,@AmericanAir employees are racist!!!!!
165,@VirginAmerica Very nicely done. 👏
6741,@USAirways There is an error w/ my preferred status & I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info?
7200,@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!
9869,"@AmericanAir ""sorry you were disappointed"" #outoftouchwithreality #people have kids and jobs"
8354,"@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect"
4603,@SouthwestAir Luvin me some flights today!! Don't change!!  And please add Paypal as payment option!!!
8509,"@USAirways Seriously??? I have shared my concerns four times already, to NO avail!  Geeeeezzzzz! #frustrated flyer"
11049,@AmericanAir no worries even though I was talking about seat assignment :)
949,"@united You can't control turbulence, but you can control customer experience, lot of scared people up here."
4594,@SouthwestAir Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.
7681,@USAirways using all of my monthly minute on hold with you assholes
3770,@SouthwestAir  Just sent DM. Thanks for your attentiveness to this matter.
2506,.@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again
5107,@SouthwestAir I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too.
2850,@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi
6000,@JetBlue thanks!!
8419,@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail
11516,@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help
7212,@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly
9605,"“@AmericanAir: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.”#NoXTraLegRoom #NoCoatCloset"
4446,@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice
5794,"@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight."
9401,"“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA"
4460,@SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus.
8641,i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff
2505,@United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?
11391,@AmericanAir that's quite an impressive list of fees!
6623,"@JetBlue we are delayed, until he arrives"
1114,"@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)"
6942,@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never.
9693,@AmericanAir  oh no she left the counter and went downstairs.  Then she told Elise an agent that joined her not to come over to counter.
298,"@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!"
1675,@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(
3347,@united 3359 which you finally Cancelled Flightled.
6170,@JetBlue my flight attendant Angel was awesome. #415 #kudos
2735,@united Yes ! :D (Y) From @therealaviation on Instagram :)
5669,@JetBlue's flight Flight Booking Problems experience is pretty great!
9240,.@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.
4988,@SouthwestAir I got it added thank you! :)
10388,@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?
7814,@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue
7883,@USAirways @nm4agoodlife      5 hours on hold and no answer . Guess the synergy of a merger was really planned out
4325,@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt
4172,@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek
8525,"@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious & just goes on & on. I vote for texts if practical :)"
4550,@SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!
7242,@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf
8294,@USAirways Yes thank you. Appreciate u checking...
9251,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW
2103,@united kept me watching the safety video for the first time in forever. Nice job 👍.
5336,@JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing.
7809,@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers
3759,@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min.
9083,@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here.  Nobody cares that I hate your shitty airline.
1837,@united haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing
9289,"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same"
9600,"@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!"
10922,@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever
5710,"@JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!"
607,@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.
8083,@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral.  This is pathetic.
7036,@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me
1093,@united and was told that its been the case for weeks but is still not resolved.
7293,@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight
6718,@USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair
8317,"@USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?"
11333,@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers
4487,@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.
160,@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l
203,@VirginAmerica would love to do more for virgin just like I do for @GoPro
6483,@JetBlue its a wonderful thing!
3940,@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss
10045,@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight
6103,@JetBlue when your flights delayed :)))>>>
4933,@SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ
2934,"@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family"
1814,@united says @USAirways  is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im  sorry. I want my clothes!!
2435,"@united instead of making  seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers"
1230,@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies
10025,@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT
3046,@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet
5705,@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works
11149,@AmericanAir any idea what's up with flight AA3181?
7677,@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :(  Trying 2 correct online Flight Booking Problems error. #unhappy
10480,@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful.
3988,"@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv"
4251,"@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago."
6111,@JetBlue Success! Good work JetBlue team
6828,@USAirways 5203 and we're just sitting 20 feet from an open gate
8918,@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!
7496,@USAirways provided the best service for me today! Thank you so much :)
6204,@JetBlue shut up an turn on the tvs/music
3293,@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!
4034,@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.
2725,@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry
4290,@SouthwestAir rocks - @AmericanAir horror
4334,"@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA"
7951,@USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather
3877,"@SouthwestAir should get their shit together before they owe my $2,000 for my bag."
6205,@JetBlue excellent. you guys are the best
7298,@USAirways  ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL
7565,@USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call.
6879,@usairways - It's all automated and no one cares to understand the problem I'm having
4753,@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0
4886,@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.
857,"@united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight."
370,"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward."
6539,"@JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation"
9665,@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!
2561,@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm
3801,@SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted
2640,"@united tried to and got through the whole 2,000 characters and I was not even done."
5455,@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF
7523,@USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX
4490,@SouthwestAir  Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.
2347,@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.
649,@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.
6859,@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH
2781,@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir
9663,@AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space.
9867,"@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service"
10028,"@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!"
5944,@JetBlue No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w/ JetBlue
9202,@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?
615,@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!
9748,"@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas.  Baggage was only checked to ORD."
2575,"@united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff"
53,@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R
8256,@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory
3340,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.
9976,@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair
1705,@united not completely.  Our flight was changed in July but we never received notification.
10460,"@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?"
7416,@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent
7344,"@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work."
1493,"@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together"
5876,@JetBlue what crew? No one here is helping.
11497,@AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.
7571,"@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk."
803,"@united  18 flights so far this year. 13 delays including 2 Cancelled Flightations.  Late Flightst reason, crew needed mandatory sleep. IN MEXICO!"
4953,".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods."
1812,@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline
8818,"@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour & a half? I'd like an answer."
990,@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...
2774,@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?
9084,"@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot.  Both my flights f'd, Sunday for ""sickcrew"".  Cancelled Flighted my mechanics flight today."
2448,@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 👠🇬🇧👠🇬🇧👠🇬🇧
3513,@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?
7360,@USAirways been sitting at gate for over 25 min on us 728! What gives???
9696,".@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue."
219,@VirginAmerica How about some free drinks on the flight back for the free promo?
10859,@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable
1288,@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.
3163,@united received my bag. I appreciate taking care of the matter and following up!
4678,@SouthwestAir @FortuneMagazine friendliest employees
2618,"@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail"
3612,@SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz
43,@VirginAmerica everything was fine until you lost my bag
9249,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today."
10158,@AmericanAir THANK YOU!!! 👍👍👍👍👍
8450,"@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!"
3792,@SouthwestAir you're my early frontrunner for best airline! #oscars2016
3571,@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.
11517,"@AmericanAir I used the ""call back"" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp"
1503,"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!"
7469,@USAirways always letting me down. 👊
11343,@AmericanAir  flight to dca I need to change asap help can't get through
3439,@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD)
1892,@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes
11128,"@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins"
10772,@AmericanAir Joanna did a WONDERFUL job!  Thank her for me?
5255,@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)
1955,@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw
5167,. @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it
4814,@SouthwestAir @karajusto OK we will! Thank you!!!
3575,@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.
6460,"@JetBlue also. Emergency exit seats. 6'2"" and that's a huge win."
1505,"@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats"""
670,@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.
6491,@JetBlue loving the free #wifi and #legroom ✈️ #SeattleBound
7048,@USAirways you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly.
9480,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir
10288,"@AmericanAir Oh,i already have turned  itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability"
1085,@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!
897,@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!
3306,@united They couldn't get me first class on any of their flights so I just rebooked myself.
6239,"@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd  time you have done this to me. ruins cruise plans"
2666,@united I will thank you!
3193,"@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum"
2890,"@united Very good flight, thank you!"
6003,@JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo
8830,@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?
7639,@USAirways No thank you. @AmericanAir was responsive & I found alternate travel home.
2621,@united what is the problem with your flights to ny today
8369,"@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????"
6202,@JetBlue thanks so much!! ❤️✨ very relaxing flight!
8051,@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight.  Bunch of idiots work for this airline.
8383,@USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more).
7985,@USAirways thank you!!!
5813,@JetBlue just lost very loyal customers who use them 4-10 times a year.
2,@VirginAmerica and it's a really big bad thing about it
5970,"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)"
2370,@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver
3804,@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.
1769,@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems
9820,@AmericanAir YOU FUCKING SUCK
9951,"@AmericanAir I have got a flight for
The next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit"
6079,@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3
531,@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!
9961,@AmericanAir improve Envoy's performance.  5th trip through ORD in 2015 I've been delayed for hours because of Envoy.  I could drive faster!
9994,@AmericanAir that's unacceptable
6476,@JetBlue 's free wifi on board is the best thing that's happened since sliced bread
6977,@USAirways as far as being delayed goes… Looks like tailwinds are going to make up for it. Good news!
10300,@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?
8136,@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane & now you're Cancelled Flighting her flight home.. WTF!?
3120,"@united if you're listening, why are you the lowest provider of inflight wifi? Get with the times!"
10417,@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥
6259,@JetBlue we made it safe and sound. Thank you for the safe travels.
731,@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!
3406,@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!
2339,@united Did somebody say flight upgrade?
5991,@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially
6328,@JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name
7998,"@USAirways I wasnt  flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn."
9628,"@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still ""Now Boarding""..."
2565,@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN
2581,@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful
9452,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?"
10397,@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?
8763,@USAirways just lost a faithful customer.
7924,@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space
8009,@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!
10364,@AmericanAir I dmed
10936,@AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent.  Plane full of people missing connections.
1255,@united but we are on All Nippon now (booked by United to replace the one we missed).
2104,@United has time to respond to everyone else's complaints but not mine. You just lost a customer
10735,"@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours."
9592,@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print
8255,@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys
10565,@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?
4994,@SouthwestAir Not your finest moment in Boston right now!
10358,@AmericanAir still no response from AA. great job guys!
8665,"@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems.  Yes, understand non transferable"
5057,@SouthwestAir MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake.
11511,@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice?
4434,@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional.  Couldn't do work if I wanted to.  Never again.
3484,"@SouthwestAir  appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac"
10963,"@AmericanAir ""We'll drop off your luggage 24 hours after your flight"" is ridiculous."
5318,".@JetBlue Navigating through 2 rebooks due to flu & ice to visit my Mother.  Your CS reps have been so very helpful, patient and friendly."
3816,"@SouthwestAir thank you : 8UXZJ2
Paid for early bird and sat in back"
6773,@usairways Ok thank you…I call from Spain to US for seating assistance!
11211,@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation?
10284,@AmericanAir you can tweet but not call! You're like a bad boyfriend!
2546,@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there.
7456,@usairways the. Worst. Ever. #dca #customerservice
6479,@JetBlue Beatriz and Susan. Gate 4 MCO.
1621,"@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,"
11410,"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines"
7260,@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.
3904,@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!
1847,"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations"
10283,"@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts"
1096,@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!
6811,@USAirways should give me free baggage for this mess
11294,"@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology."
10629,"@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever."
10951,@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???
5499,@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?
10680,@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.
2463,@united what is going on with baggage claim in Newark!#tiredandwanttogohome
10210,"@AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight."
3700,@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!
6684,"@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what"
1788,@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.
250,@VirginAmerica delayed to10.30!!
6314,@JetBlue I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of
8992,"@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour"
3645,"@SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights."
1776,@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest
192,@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J
820,@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail
11117,@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.
7666,@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today.  Almost there!
8880,"@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!"
10487,@AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers
4400,@SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa
9411,@AmericanAir narrowly made standby...lots of snags this trip!
5388,@JetBlue I'm sick of y'all.
4166,@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer
7760,@USAirways ANSWER THE BLOODY PHONE!
4951,@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!
2687,@united I'm not as sure as you are. http://t.co/HSMpbSF4UF
4390,"@SouthwestAir Yes, but I like need my luggage before tomorrow morning"
8218,"@USAirways literally the worst flying experience of my life, and I have flown a lot"
8012,@USAirways will you fly me to somewhere warm? I'm tired of this snow! :(
4927,"@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags"
8594,@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.
5552,@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??
2607,"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a… http://t.co/lwOtKIEKGU"
9038,@USAirways 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous!
238,"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well"
4015,@SouthwestAir never lets me down!!!
10699,@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems
2977,"@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there."
7662,@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?
7399,@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies
8464,@USAirways I will. Thank you for at least tweeting me back:) better than most. 👌
8157,@USAirways is there a number to call to modify reservation.  Please help. Very frustrating with american and us air merger
5473,@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.
945,"@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!"
8370,@USAirways Thank you
9164,@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..
5097,@SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet.  Working is off the table. #disappointed
8368,"@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA."
6055,@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!
6473,@JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy
8640,"@USAirways yeah , I have been expecting The same for 3 hours"
7794,"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!"
3552,"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq"" #southwestairlines"
11504,@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?
3360,@united i got email that my reservations got Cancelled Flightled and i will be refunded.  Nothing got refunded as of yet
7342,@USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up.
7463,@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm
5628,@JetBlue You also promised to change my wife's name on the account and it is also not done.  WTF?
2410,@united no wifi on flight ua688. SF to ORD. Really?  Wow
5783,@JetBlue you want me to talk to the wall?
4507,@SouthwestAir Gracias... appreciate that!
10568,@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !
3982,@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.
7802,@USAirways now on hold for 2 hrs 20 min. This is ridiculous
146,@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?
10243,@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.
6901,"@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service.
#socialtantrum"
8538,@USAirways no problem.  Things worked out at airport.   Thanks!
2294,@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes
2253,@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost!  You NEVER get it right.
7178,@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com
3611,"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT"
5353,@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.
1736,.@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.
7872,@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?
11215,"@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?"
114,"@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher..."
10239,@AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help
6126,@JetBlue Denver-Boston 2/10 flight 994  and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding
7592,@USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL
10943,@AmericanAir ya but u weren't sitting on the plane.
9594,@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland
498,@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight
7964,@USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015
6559,"@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song ""I'm Blue"" while flying on JetBlue."
6378,"@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay."
4733,@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz 😱❤️im dying
720,"@united  found a group of people who actually hates people more than ISIS, thats right United Airlines."
4384,@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3
10220,@AmericanAir I paid seat upgrade b4 the severe weather.  Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!
8534,@USAirways I miss you too. Work has taken me out of Philly. I’ve been on flight 1776 from BOS —> PHL so many times I should have a res. seat
5725,@JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing
3089,".@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night."
8874,@USAirways Thank you!!! On our way to get her bag now - thanks to having that number 😊
8893,@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke
484,@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out
4545,"@SouthwestAir Dear SWA, I fly you a lot.   Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min...."
596,"@united 5 gate changes, two delays.  Even the crew thinks the airline sucks"
10496,@AmericanAir I do not need an apology. I need you to fix it in a competent manner.
8160,"@USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1"
8111,@USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy
5164,@SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option.
10557,@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.
1647,"@united you ask a lot of customers who  you routinely screw over. You know that, right?"
4590,@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH
9220,@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot.
6815,"@USAirways Waiting on my flight right now, thanks!!"
2700,@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!
9608,@AmericanAir why thank you!! Yayayay!!
1700,@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water & cookies in business class. #failed
10328,@AmericanAir wish you had a better mobile app.  You should look at the app from @united as it is much more seemless to check in
5404,“@JetBlue: Our fleet's on fleek. http://t.co/tLGoihqkvS” 😐 make it stop.
8889,"@USAirways new tag line ""but we got you there alive!"""
7952,@USAirways over an hour is unacceptable wait time. thanks for nothing.  Be sure never to fly you again
2942,"@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats."
6968,"@USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?"
6557,"@JetBlue honestly I’m glad you didn’t Cancelled Flight the flight, just that I’ll be driving home at 3-4 am now. :/"
10751,@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250
6219,@JetBlue walked from the gate to the just ask desk by gate 1 http://t.co/p6ucbVlv5E
2512,@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed.  #showsomerespect
86,@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline  Shame on you!
2308,@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder
2677,@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.
9483,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.
9754,"@AmericanAir yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow"
10109,@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat.
2594,@united silence is very telling
9039,@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.
9362,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!
1029,"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …"
136,"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)"
6972,@USAirways customer service at its best! Rachel S.  took great care of us at the PHX airport. http://t.co/HG7vEqhGHy
1236,@united what a long day of delays. Please get us to Dallas tonight!!!!  Fingers crossed!!!  #winterstorm2015 #whichisworsedenordfw.
7024,@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.
6240,"@JetBlue okie doke! Knowing you, you will fix this ;)"
11208,"@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers."
2854,@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable
4409,@SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks
1200,@united strikes again! Why board anyone if there's something wrong with the plane? Common sense.
6121,"@JetBlue don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. ."
4717,"I appreciate the reply. RT @SouthwestAir: @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB"
10990,@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.
8499,"@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded."
566,"@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags."
10574,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.
5933,@JetBlue where did my travel bank credit go?  I can't call you right now.
5430,@JetBlue you bet:)
5868,@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC
6296,"@JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?"
3927,@SouthwestAir you guys rule. I will DM you. <3 Thank you.
6195,"@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now."
8113,"@USAirways ""Owen F"" at DCA Gate 42: #rude."
10591,"@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not ""scheduled"" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u"
9145,@USAirways on hold for 2 hours. You know what just keep my money
8481,"@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you."
9216,@USAirways your customer service is horrible
3606,@SouthwestAir your welcome. It was the thoughts of nearly the entire plane.
10294,@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay
9549,@AmericanAir thanks for finally letting me get through to book my flight. Frustration  set in... #donedeal #talktoahuman
2330,@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days
3515,"@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2"
2187,@united - #epicfail from a former gate agent in PIA!  He walked away and quit! Luckily a responsible PIA agent saved the day!
195,@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-)
8913,@USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes
7610,@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long
5059,@SouthwestAir: why no charging station in SAN?
802,@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights
5715,"@JetBlue and have empty ""help"" desks"
9912,"@AmericanAir why do you continually play the ""according to federal regulations"" every 58 seconds. I could see if you had quicker service..."
2668,@united I have and been denied! I called and got hung up on. Did speaks with manager on second call
10833,@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.
6598,"@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security"
241,"@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf"
2068,@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?
9192,@USAirways when I call it says y'all are too busy and to call back Late Flightr.  this is terrible customer service.  what will you do about it?
7768,@USAirways Good morning.
10107,@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes.
644,@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?
10830,@AmericanAir - I am Platinum.  I am flying USAir and they have stranded me in CLT.  Not answering phones. Did not rebook me.  Please help?
5103,@SouthwestAir finally got through. Thanks!
5460,@JetBlue keeps getting better. No water on the plane.
7205,@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.
1637,@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline...
120,@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?
5873,@JetBlue is the best!  Can't wait to use my travel bank $ for a FUN trip.
2981,"@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back.  UA3466"
5069,@SouthwestAir my flight was Cancelled Flightled Monday.  Just looking to Cancelled Flight and credit my card.  That's all.
3074,@united There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX
10311,@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.
7296,@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!
3278,@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.
7131,@USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up
2135,@united have better customer service at John Wayne airport.
9389,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.
4970,@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.
8235,@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail
134,@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue
4351,@SouthwestAir I'll have to drop by next time I visit!
7381,@USAirways is holding my luggage hostage from flight 5182
6915,"@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks."
5324,"@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?"
10542,last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!
11132,@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day
8215,@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!
2559,@united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6
62,@VirginAmerica why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax
11481,@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin
1358,"@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space."
9861,@AmericanAir WHAT IS GOING ON?  This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.
10226,"@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too"
10906,@AmericanAir guys 5350 in dfw  stuck at the gate for half an hour.  Do we pull the slide or what?
7826,"@USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!"
2467,@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.
679,@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable
2041,"@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks."
741,@United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb
5307,@JetBlue DONT LOSE MY LUGGAGE!!!
6266,"@JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando.  👍👍"
9257,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX
3641,@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)
444,@united Could this email be resent as it doesnt appear to have arrived.
9427,@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir
10755,@AmericanAir sounding like they just got bitch-slapped by @juliasinton948
3258,@united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me
4663,@SouthwestAir ..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options
1873,@united I fly @AmericanAir normally.  This doesn't happen to me with them.  I'll let your flyers provide their own feedback. Thank you.
4744,@southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH
2596,@united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5
1717,@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.
2912,"@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?"
2843,@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?
4027,"@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away."
5488,"@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail."
9974,@AmericanAir emailed AAdvantage for status match ... still waiting.  Can't wait to move from @united but help me out here :)
4485,@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!
2556,"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?"
10681,@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs
6864,@USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it!
489,@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....
493,@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome
690,@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!
9712,@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!
3821,"@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?"
602,"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?"
1911,.@united Thanks. Hopefully this is easily resolved.
1014,@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.
8200,@USAirways @stephenrodrick Your team needs to build capacity
869,"@united is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt"
1993,@united Very impressed so far. An app that's worth a damn and sms updates on my flight.
7741,@USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks
3757,@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?
6647,@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting
9835,@AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty
2366,@united yes to three different checkers along the walk to the plane. Overkill
5283,@JetBlue haha. TY. Do you know what time that lane opens at Logan?
4370,@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!!
2686,@united As it always is. Helps to communicate to customers.
1573,"@united you realize you've said this already. At least last time you asked if I needed ""help"""
1361,@united stuck in YYZ because staff took a break? Not happy 1K....
8018,"@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home"
1526,"@united, I don't believe that you do.. http://t.co/7z3GqEBfK2"
1327,@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!
8146,"All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways"
11246,@AmericanAir Tired of sitting on a delayed #1702 again and again computer down
1551,@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow
8273,@USAirways 2 bad planes & 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired.
11186,@AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?
1337,@united ouch not fair
3901,@SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue
3010,@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees
5041,@SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous.
10200,@AmericanAir Still on hold. Way to suck.
2250,@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji
9095,"@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed."
8456,@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.
5039,@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(
2346,"@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff"
10720,"@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2"
5485,"@JetBlue Woo! Update! Flight 915 is now possibly delayed by more than 2hrs!  Power of positive thinking, people."
11267,"@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV."
2784,@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?
5694,"@jetblue, it would be nice if the app would actually inform you that a flight is delayed."
5119,@SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN
5166,@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?
5555,@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch
5599,@JetBlue This is absurd. Should a stranger help my kids if there's a problem? #jetblue http://t.co/LAiGgef9Kj
1134,@united Thanks for the vague canned response that doesn't address the issue!
150,"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?"
2804,"@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting"
7882,@USAirways I better get a free flight
2086,"@united how much longer will it take? It a guitar, not a royal commission!"
3751,@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040
5612,"@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now."
2259,"@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated."
4017,@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!
8492,@USAirways - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs
8116,@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta
2424,@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline
4138,@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me
3856,@SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit
859,"@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags"
5367,This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp
2962,@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?
9486,@AmericanAir Nice to read it! Thank you very much!
8955,@USAirways u guys get too much $$$ and too many customers  to be fucking up as badly as u do
9892,@AmericanAir right so I missed my connection / had a three hour Kay over / then you lost my bag.
4739,@SouthwestAir sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :(
11321,@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up.
4462,@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry
5528,@JetBlue im still waiting??? No answer!!
9799,@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario
1364,"@united agent, ""You should use the bathroom before boarding.. Toilets onboard are full."" Oh you can expected a strongly worded email FUnited"
1779,@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!
10070,@AmericanAir the worst first class boarding service I ever had.
4785,@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.
2101,"@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!"
1818,@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.
369,"@united ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU"
4937,@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back.
2704,@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?
5285,@JetBlue sure is 💙
175,@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!
6405,@JetBlue They did not have any & asked if I wanted tea. How do you have tea&not coffee? I'm a gold on United & coffee I nvr think 2x about
7071,@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment.
9048,@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.
2093,@united if I wait I'll lose the flight. So frustrating.
11081,@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!
9816,"@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN"
3491,@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!
1920,"@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive"
82,@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!
8048,@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?
7304,@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh
816,@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK
9935,@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.
1091,"@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error)."
4396,"@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J"
2928,"@united gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection."
5568,@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned.
283,@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!
6124,@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?
4120,@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.
9210,@USAirways no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify
609,@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.
2915,@united it's kinda funny. No worries.
1813,@united thanks
1271,"@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people."
7034,@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off
10618,@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!
11083,@AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth
2994,"@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter."
8823,Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma
7482,@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?
7246,@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed
11443,"@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever."
6409,@JetBlue the big board says we aren't leaving until after 8:30 😩
6104,"@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love"
9587,"@AmericanAir although you have no control of the weather, you came through with a great customer service"
2642,@united you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq
8469,@USAirways I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/
7884,@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.
4508,@SouthwestAir was fantastic! That's the best flight service I've ever had.
2305,@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help
9281,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now
9683,@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline
4195,@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.
5562,"@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break"
4840,@SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend.
7493,@USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane.
4655,@SouthwestAir no flights to HRL :( is this a limited route?
9651,@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.
9432,@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP
4168,@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr
3849,@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK
11361,@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.
9697,".@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded..."
5253,@JetBlue Thank you very much!
7061,@usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times
11053,@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!
7476,"@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere."
5533,@JetBlue by far the worst airline in terms of service at jfk.
2414,@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room
3554,"@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?"
4691,@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!
4498,"@SouthwestAir you do a great job of achieving that at most cities, just not at BWI."
7275,@USAirways And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long?
2195,"@united not the case. Now delayed due to ""mechanical issues with no update on departure time"". Just Cancelled Flight the goddamn flight so I go delta"
5045,@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts
2600,@united 50 minute wait...still at the gate with a broken jetway. Might miss connection
6163,"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again"
6373,@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied
1518,"@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here"
4764,"@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!"
4314,@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!
3366,@united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!
7606,@USAirways now you just hang up on me. I’m starting to think this is personal!
6058,"@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue"
8124,@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer
8489,@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed
6309,@JetBlue you guys are lucky I love you
2633,@united are you telling me that you are now Cancelled Flighting my flight ??
5755,@JetBlue it's only because I'm wearing #TrueBlueColors!
5633,@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey
9458,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...
5922,@JetBlue I guess I have to redo the Flight Booking Problems. Ugh!
7512,@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow
10747,@AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??
10683,"@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that..."
2434,@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated
7162,@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!
9551,"Yes, and it gets disconnected due to the lack of WIFI strength “@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?”"
3275,@united  eventually.  You should approach bags like @AlaskaAir  they get it.
8744,@USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today.
8513,"@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE."
6064,@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.
4520,@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!
5587,"@JetBlue last flight was Cancelled Flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal."
3545,@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.
7249,@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!
11213,@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help
8027,@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice
10177,@AmericanAir yes I have. Thanks
5531,"@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost."
5444,"@JetBlue  Called JB 3 times!Everytime, Auto Vmsg:""your wait time should not be longer than 9 mins"" waited longer than 18 mins and no answer!"
7737,@USAirways agent won't hold for connection arriving Late Flight. 7 min before departure time but 3 min too Late Flight. Flt 1903 gate c19. Disappointed
517,@united okay ase24766m. Find our luggage.
8852,@USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process?
6160,@JetBlue Thank you guys! Brilliant customer service
8678,"@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights.."
10485,@AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!
10576,@AmericanAir Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!
8371,@USAirways can I get a free mimosa to compensate my flight delay (yet again) thx
1415,@united is by far the worst airline ever 😡😡
4664,@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights
4456,@SouthwestAir oh my gosh! Going to dm you now! Thank you!
2761,@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir  and Cancelled Flightled my flight 4 times last month. United>
6974,@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4.  Worth the extra $200/trip for less hassle and fewer delays
6481,@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza
5911,"Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad
@JetBlue"
10427,@AmericanAir you're almost as bad as @united
6547,"@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue"
4855,@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES
7644,@USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude
10238,@AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating
127,@VirginAmerica you suck!
3474,"@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!"
6358,"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI"
9330,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...
4310,"@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city."
10407,"@AmericanAir I can't!!!  No one can't get to ""hold"".  You can't get past the automated reply.  It hangs up on you.  #FRUSTRATED"
2438,@united @abigailedge Another glitch??
3765,@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward
9543,@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL
9591,@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!
6432,@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! 💙
7840,@USAirways you guys suck at JFK tonight -- oh this MORNING!!!
10056,@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!
11277,"@AmericanAir why do #exp members have to wait ""over 2 hours"" to speak with an operator? Surely this is a mistake?"
1473,@united not my luggage
6340,"@JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!"
4821,@SouthwestAir thanks for the follow up.  I appreciate it.
18,@VirginAmerica I love the hipster innovation. You are a feel good brand.
3560,@SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd?
3951,@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.
49,@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G
5437,"alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)"
11420,@AmericanAir @cheerUPDATES So you're saying the call center is understaffed?
8401,@USAirways now the plane is 100 degrees and we are burning up. This is completely illegal.
887,@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭
6261,@JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it.
7236,@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg
6989,@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways
6043,@JetBlue Noooo!! Why is our previously direct flight from FLL>SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. 👎
2616,@united still sitting here waiting for a plane....4 hours wasted
516,@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.
3168,"@united ""federal regulation prohibits you being separated from your bag""...yet you lose our bag and that's okay"
2949,"@united #1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane"
1424,@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K
139,@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY
7450,@USAirways @AmericanAir will one of you please answer the phone?
1924,@united Worst airline ever?
2378,@united not anymore.  Finally was ticketed 5 min before takeoff.  Not sure why the confusion with a full-fare GSA ticket.
7732,@USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!
3197,@united Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you!
5131,@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight
112,@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh
10452,"@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire"
4559,@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk
4595,"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks..."
5329,Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU
3250,"@united my flight was at 1 pm. Still at the airport gee what service.  Do they care, nope.  Delayed until 7:55."
4690,"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!"
9000,@USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?😑
3697,@SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!
4546,"@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice"
9742,@AmericanAir *does = doesn't
3277,@united said they would give us a refund. 30 days Late Flightr NO refund.
9392,"@AmericanAir Thank you, you too!"
4935,"@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!"
4068,@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ
4408,@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE
8211,"@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks"
9918,.@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action.
11001,"@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting"
8988,"@USAirways 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home 👠👠👠 (3 heel clicks)"
3222,@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.
10003,@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW
451,@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!
7262,"@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again."
3731,"@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed."
7256,@USAirways How many agents do you have working to handle the thousands of calls?
10340,@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face
7722,@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC.
4986,@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020
3663,@SouthwestAir thank you!
2763,"@united I did, and as I thought, nothing happened"
658,@united Thank you for responding so quickly with a helpful tool! @dustyob
5602,@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?
1855,"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?"
7407,@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?
4620,@SouthwestAir Thank you. Great tool
999,@united I have sent a message with a bag tag. Have you looked?
389,@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.
3407,@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum.  Blegh
6426,@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward
1476,@united no way one person is working entire security checkpoint in EWR 🆖
2240,@United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!
2386,"@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited"
10552,@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass
992,@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?
7032,@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!
4997,@SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU
3922,@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass
2972,"@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed."
3386,@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?
6871,@USAirways  Three months and my miles haven't been credited.  No one is going to read the email I sent.
11141,@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say...
10734,@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail
8742,"@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where..."
4769,@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.
1293,"@United​ has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status."
1824,@united employees almost seem happy when delivery terrible customer service.
2873,"@united you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy"
4173,@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.
2535,@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.
10544,"@AmericanAir no worries, loved flying with you guys. Thanks!"
1907,"@united Ill check it out, appreciate the response, regardless."
42,@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV
10961,"@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?"
368,@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis
6033,@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt
7619,@USAirways your mobile app is horrible!  Needs a major overhaul
1151,@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?
7007,"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?"
1567,@united overbooked by FIFTY people?!? the worst.
3171,@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!
7928,"@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail."
10595,@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.
7106,@USAirways sitting here in PHL with all of your rude Customer Service Agents!
9075,@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp
4160,@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#.  Need help.
4287,@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.
2230,@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs
10948,@AmericanAir not in any way that I am happy with or find acceptable.   If I could speak to a human maybe that would happen
174,"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues"
1903,@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.
1099,@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2
9412,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal."
8498,"@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home."
3408,@united is Late Flight again.  Everyone braved the weather and 40 passengers are waiting for a flight crew.  Really!
1538,@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!
2292,@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9
10740,@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline
1363,@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..
4357,@SouthwestAir Thank you!
4677,@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!
5260,@JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation #
8645,@USAirways that's it?!?!?
8791,@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd
680,@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.
10762,"@AmericanAir How is hanging up on customers because of ""high volume"" customer service? Tried to resolve via DM-still waiting.So bad. #aafail"
10390,@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket
3664,@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7
10405,@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.
1661,@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting  for over 1 hr
508,"@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew,  7 hours from now, when the plane is already here."
166,@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)
5497,"@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a ""courtesy report"""
10887,@AmericanAir @USAirways how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go!
1006,@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E
9639,@AmericanAir ...have you seen Blue? Go look it up :)
7365,@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!
1914,@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?
3494,@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA  #9NEWSBusiness http://t.co/o3WlaInImY
7263,@USAirways you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me.
11124,"@AmericanAir agents refuse to help, ""too busy"" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO"
11254,@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!
7361,@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!
10319,@AmericanAir make that 7hours now
4990,@SouthwestAir thank you :-)
2536,"@united thanks, keep up the good work"
1104,@united either your staff or whoever you contract with at PVD is failing you big time tonight...
3875,@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.
9072,"@USAirways very disappointed I wasn't ""allowed"" to change seats after checking in early online for a flight tomorrow morning."
1752,@united hoping there is a spare a/c for 1171 tomorrow!  Have a ship to board!  The sched aircraft is delayed from previous flts.
5310,@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??
5952,@JetBlue mission accomplished: gave @paulgordonbrown  a hug http://t.co/LT1pYKfvRq
8749,“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.” Confirmation code?
8523,"@USAirways @AskPayPal When will it be marked ""completed"". I'm scared I'm going to lose my reservation or my money is going to be refunded."
2916,@united My feedback and concerns via your site aren’t going to improve my poor airport experiences.
9381,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?
5754,"@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass"
152,@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh
5230,@JetBlue flight 117. proud to fly Jet Blue!
9189,"@USAirways & there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10."
5679,@JetBlue #1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky
3907,"@SouthwestAir your ""complimentary"" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!"
10548,"@AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was ""taken off"""
2552,@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again.
2773,@united message sent. Thank you!
8165,@USAirways no online clearly states I can NOT- It says to call res. I already explained that.
3551,@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.
3722,@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness
976,@united hahahahaha ya tried that already
520,“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!
9366,@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!
9231,@USAirways it was supposed to be a carry on and in Pittsburgh  coming to Boston it was a carry on
10338,@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.
4538,@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM
6175,@JetBlue Awww thank you B6! Glad to hear it!  Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)
8621,@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated
7081,"@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange."
1822,@united rep wouldn't rebook. This is such a waste of time and poor communication
4086,@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail
11103,@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(
10105,@AmericanAir 12 calls in the span of two days........none of which available to speak to someone.  You are un F-in believable.  worst ever
6896,@USAirways terrible service
1991,@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time.  Thanks @United!
11369,"@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here..."
309,@VirginAmerica I love the dancing little richard. cool beans.
4308,@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi
5141,@SouthwestAir always when I fly SW. #loyalRRmember
8952,@USAirways I gave up http://t.co/2eDgc6TbLs
3599,@SouthwestAir making me miss #TheBachelor right now #wah
3622,@SouthwestAir thanks for the great customer service today! 👍👌
3811,".@SouthwestAir glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service"
6005,@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk
10511,@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.
3450,@united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!
4591,@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.
7549,"@USAirways  Flight 4454 aircraft at gate, but no crew?  Will be 2+ hours Late Flight to destination. Come on!"
7352,"@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???"
205,@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr
11353,@AmericanAir we're still stucked in the airport. #AADelay #AA919
1135,@united thank you!
6680,@JetBlue Thank you!
10841,@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..
2749,@united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good
3613,@SouthwestAir thanks!
305,@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.
1849,"@united thanks, we did."
3414,@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ
10468,"@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?"
1988,@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15.
3240,@united $55 cab ride to dfw from love got me my bag. Reimburse?
2798,@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.
4515,"@SouthwestAir Why do airlines change ticket prices in the middle of the day
#annoyed"
5630,"@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock"
9187,@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.
3109,@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?
4939,@SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone.
4059,@SouthwestAir Am I flying on Spirit air?
1987,@united what incentive do I have to give you another chance?
5934,@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung
10254,"@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing."
5810,@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.
383,@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.
5634,@JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer
4307,@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!
3388,"@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke"
3156,@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology
6053,@JetBlue It was fabulous! Very pleased.
11535,@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one.
6534,"@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed."
2727,@united that would be great
9733,"@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine."
3896,@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z
10039,@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg
10918,"@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?"
11179,@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?
8091,@USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business
3832,@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.
7676,@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated
10062,"@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?"
4776,"@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!"
7997,".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER"
4276,@SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb
253,@VirginAmerica  Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys
9934,"@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!"
11077,@AmericanAir we are through. I can quit you. I am. The nonsense & lies are a colossal infringement you can no longer get away with
2924,"@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ"
278,"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!"
6771,@USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them??
7415,@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls
3252,@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it
9085,"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏"
2480,"@united ""the extra care airline"". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1"
289,@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.
10662,@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6)
3075,@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday
4073,@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.
2583,"@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?"
8703,@USAirways My flight finally arrived in Charlotte.  They booked my luggage thru to lga but no room on flight for me.  What a mess
6108,@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(
5089,"@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm...."
7331,@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?
6332,@JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http://t.co/sTQY9V8256
9774,@AmericanAir - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice
8928,@USAirways what is policy on changing flight to different dates once your flight has been delayed?
11219,@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again!
7447,@USAirways been on hold for over and hour now.
9698,@AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error
6850,"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job."
10802,@AmericanAir Got my bags this morning! Thanks!
10046,@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.
4066,@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!
270,@VirginAmerica this is too cool!  Never been on ur planes but now I will!!
6009,@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst
9234,. @USAirways It's been Cancelled Flighted. Your SM response is slow.
4570,@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?!
3576,@SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable
3565,@SouthwestAir why is customer relations still not open....in Texas?!
2971,@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying
5677,@JetBlue I don't believe so. That's not what the team has told us.
10821,@AmericanAir wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?
4207,@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.
3218,@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.
1391,@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight
6696,"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️"
3975,@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP
4316,@SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv
3180,"@united yup, it just happens way too often...5 times in the last 12 months"
2675,"@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats"
6897,"@USAirways Disgusted with your poor customer service. U wrongfully remove > 65,000 miles from my Dividend Miles and no live person,"
1422,Only 14 biz days (18 calendar) to respond to my inquiry @united ?  I hope your standards are universally adopted :-/ #BadCustomerService
83,@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue
873,@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx
11094,@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.
9134,@usairways Thx for responding :) When bags came there was mad rush towards end of jetway—why not just put thru baggage claim?
4557,@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available?  doesn't make sense to me.
4500,@SouthwestAir your employees at BWI have been amazing!
7812,"@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?"
4647,@SouthwestAir surprise surprise more delays. Seems to be the norm.  Broken down equipment.
6297,@JetBlue i am here - what is your resolution?
6470,@JetBlue Will do. Thanks!
2038,@united  No first class passenger should have to pay for inflight wifi.
8473,"@USAirways please explain, I have plenty of time since I'm STRANDED!!"
9022,"@USAirways when I told csr I would close acct, he couldn't care less"
11194,@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?
1132,“@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z”
2450,@united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU
3954,@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up.
2329,@united Flight 395. Rolling delay of 1 hour 42 minutes
10534,@AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke
6242,".@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :("
8786,@USAirways started trying to reach a real person over an hour ago still no luck
5042,@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C
10819,@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE 😤#ANGRY
4746,"@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes"
7423,@USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor
10823,@AmericanAir ticks me off.
9493,"@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase"
8425,@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.
8532,"@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now"
10959,"@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of ""weather"" and lied to us and said other airlines Cancelled Flightled"
7159,@USAirways : Premier provider of missed connections! #usairwaysfail
2401,.@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.
7445,@USAirways @AmericanAir 2hrs Late Flightr finally taking off😂😂😂
5520,@JetBlue awesome
1216,@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there
10052,@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left!
6020,@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay?
8679,"@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account..  a long, incredibly frustrating day"
1064,@united why do you want me to be loyal  if don't let me carry on my bag that easily fits in overhead
3786,@SouthwestAir yes I was everything worked out great
4410,@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it.
5385,@JetBlue any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours?
8022,@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.
8612,@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.
5523,"@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?"
5996,@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!
10208,@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.
7225,@USAirways I will. Is it down or is just me?
5888,@JetBlue Exciting times ahead! 😁🎉
2161,"@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!"
3008,@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+.  Forget upgrades - just want legroom. #unitedfail
10090,"@AmericanAir thanks, I'll look forward to the response."
1105,@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?
8542,@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S
692,"@united rarely ceases to amaze...for the worse.  i hope this is the last time i ""have"" to fly with you."
2003,@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy
4956,@SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight.  Conf# FVF9YW  SWRR# 298033455
9779,@AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight?
11374,@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?
4369,@SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho
10259,@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay
2765,@united the flt TO ORD is correct.  Per my DM- it is the flight from ORD to CVG I was charged for incorrectly
3929,@SouthwestAir Boooo!!!!!!   Don't be like the other airlines!!  http://t.co/WHAGPknnLF
8839,@USAirways Have him call me.  I cant wait to see if anything happens.  Your service really sucks.#usairwayssucks
10097,@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck
11336,@AmericanAir pls help. This is seriously beyond ridiculous.
7778,@USAirways instead of tweeting your customers apologizing why don't you pick up your phone
9403,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.
1629,@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.
628,@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!
2451,@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.
979,"@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm"
8485,@USAirways never flying with you guys again. Extremely disorganized and too many delays.
3824,@SouthwestAir thank you!!
10368,@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!
2652,@united More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.
10514,"@AmericanAir Telling frustrated customers ""we are super busy, please call back Late Flightr kthxbai"" and then hanging up is not the best practice."
3743,@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)
2176,@united you suck. @SouthwestAir you're the best.
11430,@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold.  Not feeling confident that I will ever get through...
6689,@JetBlue Seems very likely.
10832,@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines
3318,"@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!"
8395,"@USAirways 835, fix this ASAP"
8327,@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!
7432,@USAirways your IVR hung up on me because of high call volume? I need help. Call me
2787,@united Thank you! Off to LA to do something very special.
4105,"@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx"
1196,"@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?"
1676,@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min
3947,@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying
7618,@USAirways should look into better service✌️
4444,@SouthwestAir thanks for the info and the quick response!
2936,@united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!
7322,@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.
8545,@USAirways what is the holdup? Should I be looking for another flight?
2837,"@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround"
5722,@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather.
10310,@AmericanAir @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!
2503,"@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet."
9792,"@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!"
2369,"@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!"
4967,@SouthwestAir  why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM
5883,@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this
2217,@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue  all of which will be getting my business. #unfriendlyskies #unbelievable
5847,@JetBlue Complete waste of an entire day. Pathetic.
8148,@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail
2218,@united free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!
3326,@united I am furious.  You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United
8593,@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...
7323,"@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned."
3583,@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f
11281,@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.
11337,@AmericanAir  please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help
3619,@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking
6217,"@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed."
2468,@united So disappointed in the service and the level of staff communication. Such a bummer.
9775,@AmericanAir Thanks!
5973,@JetBlue today my family gets to experience #mosaic status w/ me! #LifeIsGood
3667,"@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!"
5158,@SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice
7594,@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA
6976,"@USAirways yes, thanks but took forever"
3423,"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, ""Fly the Friendly Skies."""
8199,@USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?
2409,@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....
3212,"@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag.
#flyunited"
5366,"Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX"
8613,@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience
6593,"@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold...."
2895,@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..
11022,@americanair anxious to see how you all care for customers you’ve inconvenienced #Cancelled Flightledflight
3642,@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop.  Glad to be home!  Thanks to the professionals both up front and in the cabin!!!
8530,@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?
9695,@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd
11187,"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection."
10354,@AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect
11431,"@AmericanAir bought a ticket on @SouthwestAir. After two days, your ""team"" couldn't share the data needed to get me to my next meeting."
5451,"@JetBlue I would like to communicate directly with a ""Customer Experience"" executive. Does Joanna Geraghty have an email address?"
7160,"@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times"
7866,@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL.
2743,"@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers."
4958,@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now
6474,@JetBlue you're welcome 👍👍👍 http://t.co/67k4N9eQ6E
7888,@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?
492,@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.
1116,@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams
5637,@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ....
10143,"@AmericanAir After being patient about my ""delayed"" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!"
11388,"@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation"
8573,@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat
9946,".@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported"
6589,@JetBlue tell your employees that!
10472,@AmericanAir worst experience ever. @VirginAmerica all the way!
7557,@USAirways you have got to be kidding me!  No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?
9252,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface"
5241,@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :(
10671,"@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)"
2783,@united followed and messaged. Thanks so much for the help.
10330,"@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA"
1696,"@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards"
5685,@JetBlue My wife was with our dog.  They wouldn't even let her out off the plane.  My daughter was at Newburgh lives close by. So wrong
2295,@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE
5939,"@JetBlue Love your airline...hate your website.  Just tried to book 2 tickets (1 w miles, 1 w/out).  Absolute joke.   Needs a lot of work!"
7763,@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.
3313,@united thanks! We would like an apology and a full refund. Please confirm when we will receive.
4781,"@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ..."
9103,"@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help."
7605,@USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!
215,@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg
6707,@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer
9528,"@AmericanAir really needs to get a a clue and start treating people like humans, not animals.  #americandairlinesSUCKS"
10546,"@AmericanAir Understood. Integration takes time, but no excuse for poor customer service"
3483,@SouthwestAir thx but I'll be expecting a credit for this leg.
7006,@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane
5102,@SouthwestAir why are you the ONLY airline that is not flying out of BNA today?
6599,Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service.
3764,@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢
6410,@JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option
8777,@USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR
25,"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :("
7659,@USAirways needs to hire more people http://t.co/3LPVFhKy2F
10069,@AmericanAir Can't help now as all seats have been taken.  There has to be a way to handle high volume of call days.
10625,@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?
9958,@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines
6683,"@JetBlue Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol"
9512,@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?
8937,@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info
11139,@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr.
9573,"@AmericanAir Just got a call from baggage dept. ""...still looking for your property"". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!"
1102,@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?
3276,@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?
5345,"@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!"
10675,"@AmericanAir Yep, was in one of my other camera memory card :D"
8399,@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday
11532,"Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.”"
2207,@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!
4552,@SouthwestAir please do something about the speed of your WiFi connections on your planes.  It might as well be non-existent.
4402,@SouthwestAir  over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb
7395,@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!
3718,@SouthwestAir When will the flight resume? I don's see it in the open schedule. :/
972,@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay
4579,@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.
6516,"@JetBlue planning on it!  Btw, excellent service and crew from DCA through SJU into SXM!!!!!"
719,"@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude."
6155,@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr
10892,@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!
2803,@united thx. Come hell or high water...
2566,@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h
4025,"@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!"
6198,@JetBlue delayed flight bummer
8224,@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction
10206,@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions
4063,@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?
2792,@united spends 20 minutes beating up a lady about her bag fees.  Random stranger comes up and pays the fee.  #Randomactsofcorporategreed
2222,@united all good man it isn't your fault that plane is having maintenance issues
5818,@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired
3866,@SouthwestAir How about auto check in for CP holders? Come on.
8372,@USAirways Reservation agent on the phone did a great job.
10008,@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!
3227,"@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst."
4214,"@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!"
3923,@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs)
8643,@USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help!
1401,"@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff"
7703,@USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail
4979,@SouthwestAir even with the 50$ voucher for picking up my bag
3253,I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there.
9970,@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!
2661,@united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line
2158,@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M
8088,@USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... 😑😩 http://t.co/Cm4roIypc2
674,@United never heard of this? http://t.co/QDebyaHqfM
8810,@USAirways I spent more on the room & transportation then I did the whole flight
7011,"@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos."
8501,@USAirways thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa
3841,@SouthwestAir Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome
1815,@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!
9620,@AmericanAir   What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm
11351,"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though."
2100,"@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary"
10179,@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...
6708,@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.
1673,@united how can u not have gate ready or gate agent for going on hour two
4213,@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU
8416,@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice
1548,@united I would never fly United Airlines again!
8366,@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS!
5184,"@SouthwestAir too bad I'm getting this memo: ""Your reservation contains modifications that prevent you from changing it online."" #FUSTURATED"
1461,@united amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again.
10842,"@AmericanAir Yes, but should be able to get a push notification via the app if I’m logged in and on a trip. Email/text is so 2010 😥."
3220,@united 3875 to Denver which we are supposed to be boarding right now but has yet to land
10577,@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!
7170,@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.
7430,@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp
1751,@united and waiting
3976,@SouthwestAir 2 hours on hold for customer service never us SW again
1772,@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.
2016,"@united really, fill out a form about my flight experience? I sent an email to the 1K email address."
2005,"@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable."
3893,@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.
3237,@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !
4424,@SouthwestAir thank you! DMing now.
2257,@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.
4072,@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#
5574,@JetBlue all day
10978,@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....
5355,@JetBlue you guys operate a world class company and for that I thank you
6093,@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572
7935,"@USAirways HELP! It says ""the payment is denied"" but my money has been taken out of my bank?  

And it says I have no trips coming up??"
9372,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?
1519,@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail
9460,@AmericanAir thanks!
1378,@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable
5672,"@JetBlue  I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was."
2587,@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays
11271,"@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet..."
5621,@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4
9136,@USAirways  Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours
9526,@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http://t.co/Ib8kyjBCJM
5842,@JetBlue we are well aware. Insufficient info. No options.
7122,@USAirways now my rebooked connection is delayed.
5832,@JetBlue Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood
4888,@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection
5904,@JetBlue Great thank you!
522,@united what is that going to do for you? Nothing just like you always do
8043,"@USAirways We did. @AmericanAir said to open one with you, too."
3607,"@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D"
234,"@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???"
3796,@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.
6318,@JetBlue thank you will do!! You guy are awesome!
7094,"@USAirways 4 segments, 4/4 delayed. Gnv > CTL . CTL > JAN . JAN > CTL . CTL > GNV. My year off from flying with you guys was the way to go."
1948,"@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination"
6361,@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly
6091,@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW
2224,@united Yes but unbelievable.  Should have a free fare lock
5571,@JetBlue thanks for the response. We are hopeful.
4523,@SouthwestAir this would be an awesome experience #DestinationDragons
5793,@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded
10886,@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?
5738,@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.
2624,"@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail"
4728,@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!
7818,@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.
11440,"@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA."
10528,"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? 😋I love the company!"
8614,@USAirways that's where we are now. Thank you.
2437,"@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an ""UNMET ARRIVAL""!!"
6056,"@JetBlue messaged you, thanks"
6352,I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae
3167,@united RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls
1809,@united If you follow me I will DM you my phone # which you can call.
9367,"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW..."
7161,@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup
5086,@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day
9322,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice"
7016,@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous
9025,@USAirways bad weather shouldn't mean bad service
4945,@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.
6046,@JetBlue he loved the #natural #beefjerky snacks😉
10692,"@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing"
6919,@USAirways   Not good. On hold for over an hour. http://t.co/wSgYckCIIO
5590,@Jetblue  I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!
7226,@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService
1228,@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing
8919,@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.
6846,@USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible & not trying to take all my $.
8244,@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside
6555,@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation & I couldn't get my boarding pass
159,@VirginAmerica Site down? #help
1589,@united My bag reference ID number is IND43728M. Thanks for looking at it.
11354,"@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew"
10953,@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks
10933,"@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT!  Flight Booking Problems me for Tues no good weather caused me 2 leave early"
10780,@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.
6687,@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection
10792,@AmericanAir Weather was not involved.
8722,@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr
7480,"@USAirways told me I deserved to be delayed because I booked the last flight and then I hear ""the only inconvience is missing your flight"""
10695,@AmericanAir it doesn't allow me to hold. That's the problem.
1556,@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!
2828,"@united  4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight  50 min and still counting..."
436,".@united it will be because I'm moving to @AmericanAir because of @united talk, no service"
5789,@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?
9443,"@AmericanAir ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN"
1588,@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited
7398,@USAirways @AmericanAir  worst customer service ever how can you let people be assaulted on your flights and do nothing about it
2780,@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!
10373,@AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her  the drunk passenger had to have a wheelchair to get off plane
5686,"@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!"
3965,@SouthwestAir Make the world a better place: Visit an elderly relative.
4727,"@SouthwestAir Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!"
1238,@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location
2951,@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline
8446,@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight.
8948,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
1497,@united any chance you could help rebook?? My flight Cancelled Flightled
6465,@JetBlue The Magic eight ball has never steered me wrong  :)
7355,"@USAirways What is with your lost & found.  My wife lost her phone in Philly, & followed your web instructions to call an 800#.  No answer."
7823,@USAirways worst experience ever!!!!
7547,@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours!  Get to CLT to horrid customer service!
7913,"@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!"
9893,"@AmericanAir obviously we did see an agent-booked us for tomorrow morning. No hotel, no transportation. #pregnantwithtwins #stranded #angry"
5185,"@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS"
5647,"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!"
5242,"@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting ""We are not able to sign you in"" msg."
2130,"@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough"
2092,@united Thank you! Have a nice evening.
5409,"“@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9A”

Can't fly you anymore, we had a good run ✌️"
187,@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet
7938,@USAirways @AmericanAir how do I get thru on hold over 3 hours ?
3655,@SouthwestAir prove it
3426,@united + that's the gist of what the flight attendant told her.
8879,@USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD
1381,@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight
9040,@USAirways 4 hours... 4 hours... FOUR HOURS.  It's like this is a joke to you.
7427,@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this??
5037,@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ✈️💺
4897,@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL.
3175,"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)"
9228,"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday"
8448,@USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni
11421,"@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?"
9173,@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)
2235,@United @Skywest do it again!   I will now miss one or probably both our Aspen events. #Fail
8068,@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?
4236,@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.
8589,@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored
8864,"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request"
24,"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!"
3363,@united looks like I'm settled in to where I'm going.  Thx.
1088,@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.
10572,@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!
2841,@united @staralliance how can I book reward travel in August?? Everything is blacked out.
7537,"@USAirways 6 hours, no agent. Should I keep waiting?"
7470,@USAirways please keep Emily at you gso airport ticketing on staff she is amazing
10763,"@AmericanAir  I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?"
4152,@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!
695,@united this is atrocious customer service.
10597,"@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help"
6337,@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott
1227,@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!
1999,@united I sent my details to the customer care link you sent me almost a month ago and no response.
276,@VirginAmerica got it. All set - Thanks!
5929,@JetBlue thanks for update http://t.co/K7uBOTMr1r
2953,@united I will be patient in my luxurious middle seat on my next delayed flight
3637,@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight
3906,@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!
4778,@SouthwestAir lost my sunglasses & case on a flight 3933 last night - is there a lost & found?
5845,@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence
11198,"@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?"
4117,"@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229"
1137,@united  Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.
2767,@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen.
8182,@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father
11113,@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.
7661,@USairways E190 lands without nose gear in Houston - @Flightglobal http://t.co/Yf9NhMwyFF
8608,@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!
2490,"@united Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous."
11177,@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?
7742,@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!
3935,@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport
2384,@united that link is not helpful as it does not put me In touch with management
8016,@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.
7084,"@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules."
115,@VirginAmerica  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed
1863,@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L
3119,@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now
4258,@SouthwestAir  been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir  #BNA
10660,@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the
2819,@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment
8861,@USAirways your agent did not say
8697,@USAirways lost our luggage. #yay
10493,@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.
4699,@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. 😒👎
3802,@SouthwestAir TY for your consideration!
6068,@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?
3536,@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook
3825,@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.
6642,@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!
9985,"@AmericanAir Thank you for the response, we got it resolved at the counter."
1946,"@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!"
10082,@AmericanAir thanks... I finally got through this afternoon.  :)
8840,@USAirways she also appreciated having her very own hashtag! :) #lucycat
9636,"@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that"
7269,@USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up.  Recommend a call back feature.
9034,@USAirways is the worst airline I’ve ever flown on. You guys have treated me like garbage today.
7929,@USAirways by far the worst airline in history. I'll never ever fly your garbage again
7166,@USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week.
6963,@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits...
5867,"@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes"
4761,@SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC
882,@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?
557,@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth
9386,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?
1207,"@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay."
7684,"@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her."
8947,"@USAirways, 1st a reaccommodation, now a delayed flight for this one.  & the Gate Agent still hasn't mumbled a word. Folks getting anxious."
6538,@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it
3211,@united how else would I know it was denied?
3630,@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.
1708,@united can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.
8458,@USAirways Then told to offload because the captain was over hours? This has been a terrible experience.
1140,@united I did. It took about an hour and a half though
3162,@united dang... I thought I was in a teleportation device! Ua514
6207,"@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price"
3730,@SouthwestAir it eventually arrived. just seemed really slow. :)
2660,@united Donna and Juan still the best in the United Club_ too bad UAL does not get it
1307,@united have you read your own same day travel change policy?
2567,@united ORD Gate C25 and Flt 619-  remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?
2834,@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines
11051,"@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits"
2151,@united Yes and that is appreciated but misinformation damages credibility.  You may want to have someone observe in Newark #fwiw
9035,@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee
3835,"@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan."
11195,@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA
8876,Spend 1 HOUR on hold with @USAirways .
10318,"@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone?  I can't wait 2 hours.  :("
5004,"@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd."
6626,"@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed."
1627,@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.
9259,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?
11319,@AmericanAir I want to speak to a human being! !!  This is not an obscene request!
358,@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy
138,@VirginAmerica Keep up the great work :)
8491,"@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment."
382,"@united once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor."""
10133,@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS
4857,"@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing."
10732,@AmericanAir ... Do I have to even say anything?  Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo
1439,@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!
946,@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR
5498,@JetBlue ok thanks. Safety first.
4916,@SouthwestAir Had a bad experience with them last week.  They broke my bicycle that I had brought with me to do a bike ride in Fla.  Why?
8556,@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.
1932,@united yes refund my ticket and give me email address to let u know what happened
2352,@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.
3236,@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!
9564,"@AmericanAir No, had already waited an hour for it and wanted to get home."
3807,@SouthwestAir is not being responding to the @SpecialOlympics athletes.  #notcool #Southwest
1936,"@united Great!  I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable."
10285,.@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one.
4154,"@SouthwestAir Sent your way, thanks for the help."
2416,@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.
8866,"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information."
6139,@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?
785,@united at what pt do u just Cancelled Flight!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http://t.co/sUPrLfOi8T
6789,@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice
8036,"@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here."
8315,@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.
10926,@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff
5668,@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?
2172,@united give her the recognition she deserves!
2169,@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united
6628,@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.
4009,@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.
4340,@SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6
910,@united still no response??
6268,@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.
2309,@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather
6591,@JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm
4458,@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.
7597,@USAirways help im falling out of one of your planes
8897,"@USAirways My flight was delayed and rerouted, and not so much as a ""sorry for your inconvenience"" from the check-in agent? #notimpressed"
10781,@AmericanAir not anymore.
4652,@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir
6218,@JetBlue can you give me an update on flight 1684 MCO->JFK? They're saying mechanical issues but will not disclose what they are...
442,@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.
3415,"@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?"
10100,@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!
8875,@USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.
9073,@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.
5744,@JetBlue get flight 16 into the air
1054,@united I wanna be ride United airline! I love airplane
3699,"@SouthwestAir weren't too ""sincere"" when you Cancelled Flighted my flight and made me drive 17 hours to get home.."
929,"@united thanks for the link, now finally arrived in Brussels, 9 h after schedule..."
6468,@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers.
1829,@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United
9939,@AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco??
9418,@AmericanAir “Inconvenient” is such a convenient word.
2011,"@united your ""Airserv"" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity."
913,@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.
7611,@USAirways churn rate increasing by the second
9520,"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!

http://t.co/wDyEkVB1Ze"
8916,@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4
2606,@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!
4928,"@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft"
6564,@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!
9421,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this."
6,"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me."
7835,@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule
6583,@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!
3361,@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?
9027,"@USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever."
1635,@united we just left @flySFO (delayed). http://t.co/XzBAjMiekx
1141,@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn
359,"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but..."
2070,"@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW"
3134,@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)
5160,"@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx"
6990,@USAirways your airway is a joke. I have never dealt with worse service
3243,"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere"
2242,@united 4016 529557.   You going to transfer my car to me too?  Because it's at the airport you couldn't get me too...
1474,@united it's boarding time for ua3882 but no crewe
9920,@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it
3259,@united can I get some help changing a ticket.  40 minutes on hold and counting....
4020,"@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight?  Called 1800IFlySWA, long long waits..."
10205,@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up…
8566,"@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone."
3500,@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane
2658,@united why do you bother surveying me!
9858,@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient
1130,"@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc."
1819,@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?
7461,@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA
9082,@USAirways is anyone working today?? Anyone want to pick up a phone?
9049,@USAirways  thank you! Glad to be heading home! Great people at your call center!
9448,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings
7064,@USAirways you guys lost my luggage
4318,"@SouthwestAir not sure why we are still here in Dallas.  Plane has been at gate for 30 min.  No update at all.  Flight 1140, poor service."
4669,"@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice"
5476,@jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac  waiting.
11349,@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!
10129,"@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?"
1856,@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW
2282,@united perfect! That works! Thank you!
10471,@AmericanAir 8 hours on the phone yesterday.  Really?  Still doesn't pick up status on US Air flight.
4008,@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.
6401,@JetBlue Headphone jack not working on my flight.
11453,@AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow.
10707,@AmericanAir I'm trying to reach the advantage department to add my number to a recent flight
386,@united I flew United last month and the experience was AWESOME!
1628,@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA
9734,"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?"
10769,@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....
7718,@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours & still yet to speak to a human.
8892,@USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight.
11503,@AmericanAir Hey AA - can you help with an itinerary for a plat custy?  Stuck in PVR and phones aren't working
1842,@united allowing passengers on my flight to block exit of plane
2497,@united U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable
201,@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)
9291,@AmericanAir thank you for the confirmation.
3868,@SouthwestAir I love my Companion Pass (qualified 4th year).  #HollyMais
5054,@SouthwestAir too Late Flight now
5889,@JetBlue your website is seriously horrible and so is your  call center!! Almost makes it tempting to fly someone else!! #sodone
2702,@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.
7922,@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service
331,@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome
3808,"@SouthwestAir   A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040"
935,"@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR."
1774,@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies
9112,@USAirways I would be on my way but   wether has delayed yet again.. Love the Charlotte ice storm!!  Good luck with mad customers
8611,@USAirways  Lilly M in SJU check in is fabulous!
10562,@AmericanAir  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.
989,@united Was able to send the DM. All good now.
5443,@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request
9634,"@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform."
6993,@USAirways @hhagerty that's a lie.
9876,@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting
5806,@JetBlue They just came out. Thanks for the follow-up. That's why you're the best!
10095,"@AmericanAir thank you, truly appreciate the help, just sent a DM"
10054,@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.
6574,@JetBlue now when I call it's still at the warehouse and might be going out tonight
3052,1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.
9980,"@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA"
8365,@AndrewFallis same here! On hold for an hour & then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight
4615,@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!
3321,@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?
8799,@USAirways @DRVRugby  team is back home but luggage all wet and partly damaged - Not happy! #blizzard
6246,"@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?"
6048,@JetBlue who is he I must send a note!!! Too good for words!
3311,@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)
11212,"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication."
10834,.@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories 😡😤😖😲😩
8210,"@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather?"
3628,@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot
10241,"@AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected"
1356,@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation
5002,"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms."
8990,@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!
5823,@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate
10973,@AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg
5670,@JetBlue still waiting to board and see if they will give us the exit row.
3112,@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size
182,@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo
10236,"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport
Lots of info available of #winterops"
855,"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day"
9741,@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!
4912,"@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏"
9866,@AmericanAir thanks
1800,@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.
10687,@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items
5482,@jetblue terrible landing on 915
9632,@AmericanAir great job TYR ground crew...now let's get this bird outta here!!!  Tell flight 3200 to wait on me...be there in 45 mikes!
1968,.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.
9625,"@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside."
9428,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take
4697,@SouthwestAir Southwest is definitely my favorite airline to fly! :D
4987,@SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! 👍 #southwest #southwestairlines
4650,@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline
1159,@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?
9246,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal"
1325,@united I hope you lose the next govt contract
10020,@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.
4796,@SouthwestAir How do I stop getting credit card apps? I already have a card!
6796,@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full
5808,"@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??"
11385,@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today
1455,@united no. I need you to have more than 2 agents at check in.
5410,"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)"
8333,@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking
2800,@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.
7616,"@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U"
10337,@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!
7815,@USAirways XNA has TSA Precheck! Would be nice if your system knew that.
4378,@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.
11090,"@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?"
6716,@USAirways we were moved to a delta direct. Thank you for the accommodations!
3736,@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood
2261,@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.
7429,"@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again."
4005,@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!
2394,@united just sent - thank you!
1185,@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability
2007,"@united 
Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience"
193,"@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected👎 #DISAPPOINTED"
5525,@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous
771,@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.
1478,@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF
1846,@united this team added 30 mins on turnaround
3740,@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill  Please contact her.
7986,@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now.
405,@united for the record- Rozana at Newark was lovely and helpful. #choosekind
11013,@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293
9878,@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice
6317,"@JetBlue if there is a ""processing error"" the  why do you send out full flight tickets and confirmations? #FlySouthwest"
6581,@JetBlue is definitely my new favorite airline.
1447,@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!
342,@united Thanks. It is on the same ticket.
7468,@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined
727,@united Pleased to be a Premier Platinum
4577,"@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge"
3516,@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer
10271,@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email
11192,@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.
7156,@USAirways We have submitted the customer relations form and await your response!
7851,"@USAirways this is ridiculous.  I have a 6:00 AM flight and two hours of rest, wasted!!!"
1348,"@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️"
660,@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR
1492,@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain
9851,@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.
5154,"@SouthwestAir can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours.  Would love to DM flight info. Thank you."
11062,"@AmericanAir @manuel_c ""here for you"" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or...."
2524,@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2
10361,@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL
9786,@AmericanAir It's sad how I can't afford any long distance trips though. :/
5374,STOP THIS “@JetBlue: Our fleet's on fleek. http://t.co/Ac6zwmuOOn”
3198,"@united My wife has been on the phone several times for past 3 days, with no result."
5717,@JetBlue according to jfk plenty of planes are landing. No problem there
8819,@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges
10508,@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing.
9509,"@AmericanAir 
I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?"
8259,@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows
9300,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.
40,@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/
10213,"@AmericanAir so if your genuine, give me your opinion  on what occurred last night 445 fly  from phl, to mia. No assistance at airport"
6816,@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.
9180,@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems
10225,@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.
2723,@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail
10606,"@AmericanAir husband & I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?"
11126,@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united?
11240,@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.
7155,@USAirways what's going on with your website & mobile app??? Help!!!
8890,@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?
10650,@AmericanAir why wont you find my luggage without blaming everyone else?
7230,@USAirways Thank you. The website crashing for me.
5075,"@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You!  #notcool"
7880,“@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.” #generic
5394,No no no bad airline bad! *bops you with newspaper* “@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”
9880,@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?
7789,@USAirways @AmericanAir  stranded in North Carolina and trying to figure out options but can't get anyone to talk to
10788,@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent.  Never flying AA again if can be avoided #fail #pathetic
4088,@SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked.  That would have been better info than advise 2 call
1967,@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??
10381,@AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help
10172,"@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain."
11072,@AmericanAir this is awful customer service.
6999,@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously
423,@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.
10703,@AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX
10976,@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid
9909,"@AmericanAir SO BAD service in Miami, AirPort.."
6142,@JetBlue needs to get its act together in #PHX
5661,@JetBlue is blaming @TSA for flight 584 luggage debacle!  #luggagegate
4596,@SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?
2659,@united worst airline ever after 70+ legs of travel I am officially done.  On time is not in their vocab.  I'm taking my premier status to A
141,"@VirginAmerica Thanks so much for the awesome support, you guys rock!"
2597,"@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM"
6701,@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?
1377,"@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight.  Airlines are the absolute worst"
3674,@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?
11418,@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?
6362,@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!
10816,"@AmericanAir By ""answering as fast as they can"", you mean hanging up on every call?"
4741,@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?
1138,@united Why is my time less important to you?  #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail
7374,@USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now.
1787,@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.
9288,@AmericanAir thanks so much!
4646,@SouthwestAir Report was filed but would like to support some active searching.  Feels pretty passive now.  Info on computer is precious.
7568,@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please
459,@united I'm so frustrated and nervous because of this.
6115,"@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling."
8179,@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.
948,@united how about starting without the robotic response?
6370,@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time.
4628,"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past."
7358,@USAirways help! I've been on hold for almost two hours. Trying 2 get home.
5925,@JetBlue someone is here but has no info smh one bag came off  and then nothing
6040,@JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight
441,"@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused"
6659,@JetBlue @KyleJudah be responsible for replacing it
8831,@usairways would it kill you to let me put my tsaprecheck number on my reservation?
3830,@SouthwestAir after an hour and a half then it came back damaged. Not happy 😣
11122,@AmericanAir if this is how you guys work then i will never fly with you guys again.
6144,"@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight"
10450,@AmericanAir the one at 11:30am? My app still shows it as on time!
6344,@JetBlue flight 577  fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop
1958,@united what's the hold up with flight 6475 from SLC to DEN??
155,@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline
4578,@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept
1089,@united was forced  to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic
6049,@JetBlue can't seem to DM you guys.. JDHADP
7950,@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!
1674,@united just DM'd
6763,"@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United"
9682,@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from...
6416,@JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN
2326,@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!
7096,@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on.
9922,@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! 👌👌👌
10302,"@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!"
6450,"@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3)"
1715,@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for
8381,"@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made"
3831,@SouthwestAir why does the customer service have rather inconsistent information
6299,@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT
3348,.@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2
10991,"@AmericanAir I didn't miss my flight.  American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault."
587,@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet
10995,@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.
2990,"@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?"
10718,@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2
9144,"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm"
10251,@AmericanAir really
264,@VirginAmerica thank you
10077,@AmericanAir @kanne822 @SouthwestAir is better than AA.
6788,"@USAirways your CSR in PHL suck.   Flt 3883 gets cx'd,  i get rebooked to the next day?  On standby for 4011. Not hopeful."
9834,@AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :(
3864,@SouthwestAir sign me up!
6274,@JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux?
11312,@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.
3711,@SouthwestAir another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!
8438,"@USAirways ""Able""? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?"
1529,@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta
9491,@AmericanAir Thanks!
923,@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)
9316,"@AmericanAir ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN"
7329,"@USAirways we flew out, through and into good weather. when we landed,  another technical issue with gate. improve service or lose customers"
4364,@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???
669,@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.
3604,@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊
5108,"@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers"
10402,"@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!"
5248,@JetBlue Longing to look into the blue eyes. #firstlove
7183,@USAirways but my bag is still missing
2591,@united flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points/mileage to my account!
5906,@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.
6509,@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue
7133,@USAirways I called the number and they said no one is available to take my call...guys this is insane
2307,@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?
8804,@USAirways What's the point of a baggage claim ticket if they don't scan it  for tracking?
3690,"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????"
687,@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet
612,@united can you tell me how to file a claim for clothing that had to be purchased?
7167,"@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule"
9139,@USAirways right on. Up. Up & away ✈️🌞
3200,"@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know"
6629,"@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks."
4135,@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?
1898,@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta
282,@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker
258,"@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?"
10884,@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight.  # fire the software programmers
4943,@SouthwestAir thanks for your excellent response time and assistance! All set :)
2822,@united the best seats should be for paying customers and we should get to board first #badcustomerservice
3525,@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr
11151,@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu
5223,@JetBlue ive tried on my phone and laptop :(
2285,@united your customer service is crap.
6063,"@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!"
8078,"@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?"
4654,"@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights."
5000,@SouthwestAir thanks! I expected a wait... Just not that long. :)
6710,@JetBlue is REALLY getting on my nerves !! 😡😡 #nothappy
10774,@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?
8676,@USAirways this has been the worst trip with little to no customer service
5416,@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!
475,@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...
2555,@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?
8087,@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail
7,@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D
6411,"@JetBlue, my dads vacation to SXM got delayed a day because of @AmericanAir shoddy service. Earliest FLL > SXM flight? trying to hep him out"
10582,@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.
10297,"@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code"
5546,@JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible & certainly not EMV compliant
2426,@united or you'll Cancelled Flight my flight like you just did
6744,@USAirways @AshleyKAtherton Over an hour on hold so far
11115,@AmericanAir how hard is it to have catering ready to go?
2274,@united thank you.. Appreciate the response
1577,"@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting."
7264,@USAirways I've flown 6 figured worth of miles in my lifetime.  This was my first and last ever flight on US Airways
3970,@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched..
5879,@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.
9729,"@AmericanAir I did twice.got a letter back saying that your company ""doesn't issue refunds for phone bills"" help!phone will be shut off"
10778,@AmericanAir Toby hates you lol
7193,"@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge.  You treat your customers like crap"
3867,@SouthwestAir got mine!  Just in time for the wife and my 15th anniversary!
10874,"@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer"
6823,@USAirways why aren't you updating flight status/delays?
7548,"@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago.  Sitting in airport, wondering#irritated"
781,"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!"
1749,@united Thanks for the upgrade- please try to get my company to approve more business class travel.
6519,@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess
5774,@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFi… http://t.co/NY6CS7jRuV
2324,@united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact
5055,@SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r
10415,@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.
1727,@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!
610,"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while.."
4666,@SouthwestAir That would be great. Thank you! I'll send it over when you follow.
5413,“@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jS” YASSS JetBlue ! Tell them !
8103,@USAirways seems to be the only airline without a dedicated line for status members
8174,"@USAirways Congrats, you've just lost a customer for good. When I made a United weather change, free/5 min. You guys 2 hrs on hold & $25."
8535,@USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!!
3750,@SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' .....
97,@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.
6985,@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA)
3137,@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines
1537,@united  of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll
3648,@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.
1517,@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time
10803,"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!"
4624,@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.
6566,@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights
2090,@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW
7097,"@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need."
6171,@JetBlue thank you #loyalmosaicmember
7521,@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699
572,@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW
10475,@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service
3062,@united a plane took our gate and now we're just waiting in a lot at DIA
597,@united I'm very frustrated and have wasted 2 days now due to your equipment failures.
6633,@JetBlue dropped 3x in past hour
7875,"@USAirways yes, i am as well.  **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here."
7345,@USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO
6304,@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain
9287,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal."
10903,"“@AmericanAir:  ""Jason, you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet, still!"
5976,"@JetBlue yeah that's all been done. Define ""incidentals""? How much can I spend on gear so this trip is not a waste?"
8562,@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted
1938,@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy)
8100,@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!
1753,@united Hubby made it by the skin of his teeth!   :)
3670,"@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?"
9293,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.
2361,"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers"
4260,@SouthwestAir been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA
5432,@JetBlue thank you. Appreciate that!!
6285,"@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!"
10079,"@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!"
10931,"@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding."
9070,"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today."
9886,@AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!
5591,@JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue
1171,"@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo."
7927,@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm
10543,@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs
10804,@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else
9357,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.
10581,@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous.
874,@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag
2297,@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.
10746,@AmericanAir  you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded
2643,@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?
5347,@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!
9032,"@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight."
11462,@AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW
581,@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.
204,@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS
7896,@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald
2014,@united 132 characters does not cover my reasons I'm afraid
905,"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes."
631,@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.
8461,@USAirways offloading the plane?!?!?! This is ridiculous!!!!
9635,@AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.
1974,"@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it."
162,@VirginAmerica thanks so much!
4998,@SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day  :(
4713,"@SouthwestAir aww thanks!! Other than that, love it!"
1431,"@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649"
6868,"@USAirways  A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period.  I submitted a doctor's note."
10551,"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot"
7710,@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through
7736,"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason"
4283,@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!
7531,@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!
9209,@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures
3384,@united which is why my next flights to Miami will be on another airline.
11044,@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.
9399,@AmericanAir still waiting for a flight... I should get my money back
9756,@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.
7462,"@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag"
3331,@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.
6404,@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM
8895,@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.
2096,@united No thanks.  Took care of it when I called
9703,@AmericanAir We all did! Skipper's walk-around too :(
7999,@USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?!
5017,@SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is 💩💩💩💩
8738,@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.
1449,@united will do. Just need to get CVG.... and my bag too. Thanks
6900,@USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person.
2610,@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.
1900,@united @nathankillam or your staff could try not throwing the luggage around.
8186,"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime"
3920,"@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch ""Buy"""
2757,@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!
6397,@JetBlue I don't think I'll be testing those waters out on my own dime again.
10014,@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice
2097,"@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain"
8329,@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has
10915,@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class...
5624,@JetBlue 5 hours delayed now in hour increments?  Really?  & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?
9028,"@USAirways what does ""your reservation is 'out of sync.'"" mean? On hold w customer service 12 min and want an idea what is up"
3471,@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting
8266,@USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy
2171,@united yes but taking two days to get bag delivered. Missed a full day skiing because of this.
10661,@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning.
10604,"@AmericanAir , I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call"
8590,@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.
2010,@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6
11300,"@AmericanAir we are waiting flight 919 !
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU"
1283,@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!
11084,@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded
1019,"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised...."
8667,@USAirways I paid for my seat.  I expect to be able to use my full seat
2810,@united thank you! My second flight I already got bumped up to 1st! Love it!
9971,@AmericanAir now a delay to the rebooked flight?!
1651,@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime
11100,@AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped.
1169,@united sitting on UAL 683 - a comedy of errors.  UAL is incompetent
6256,"@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked."
5469,@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.
10086,"@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available"
867,@united 1.75 hour delay.  Nothing says sorry like a voucher.  Missing time with family.  #family #precioustime
5093,@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well
5433,@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !
541,"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights."
11350,"@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted"
6354,@JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!
10785,@AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life...
3390,@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter
9297,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this."
11461,Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!
3959,"@SouthwestAir @AARP @JimCramer 75yo mom says, ""Hire more staff to accommodate your audience"" You could learn lots from her. She's off to FL"
6643,"@JetBlue 
But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service."
6841,@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.
9574,@AmericanAir there is a fat man stuck in your airplanes bathroom
3586,@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me
9340,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican
2563,@united just got my lost Kindle in the mail! Thanks again.
5036,@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever
1080,@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars
5891,@JetBlue Counting on your flight 989 to get to DC!
4966,@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?
2023,"@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best"
10379,"@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me..."
7909,"@USAirways its fine. 

Just wondering where my money went..."
10078,"@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out!"
7321,"@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no..."
226,"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)"
1013,@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS
1929,"@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http://t.co/kKEDjNRTWo”"
5251,"@JetBlue Annnndddd, I just booked my flight. That was easy."
2179,"@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks"
697,@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?
1124,"@united if you don't like delayed bags, why do you let it happen so much?"
7378,@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa
9484,@AmericanAir you could train your flight attendants to have some manners and decency
5110,"@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position."
7902,@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.
1778,@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area
9221,@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1)
2634,@united would be hard to be worse than last time but I'm sure you'll give it a shot
7544,@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838
7604,@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.
3489,@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef
1037,"@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue"
9453,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff"
8505,"@USAirways I already HAVE, four times"
2649,@united ok thanks. I sent you a DM too. You can disregard that.
2979,"@united Is your company motto: ""I do not care!!!""  I heard several times from your employees to your clients in the past week.""  #idonotcare"
2547,@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞
5132,@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!
2159,@united go bankrupt again and transfer all of your assets to $LUV. That would be great.
9114,@USAirways tooooo many Cancelled Flightations! My chain of command hates me now
6445,@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍
3967,@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded
1428,@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I
9720,"@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no"
2520,@united nawww. United is my fave airline.
8033,"@USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed..."
9973,"@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise."
11389,@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?
448,@united I did DM the details but still no response. I have to book today.
9800,@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH 😁
5995,@JetBlue thanks for letting us know. Hoping for no more delays!
9286,@AmericanAir narrowly made standby...lots of snags this trip!
3727,"@SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing"
7353,@USAirways @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour
8553,@USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw
6279,@JetBlue thank you!
10327,"@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes."
7295,@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6
6251,"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue."
5926,@JetBlue there's is nothing there because apparently I have to connect them for that to be true.
2460,"@united  oh united, how much I despise thee!"
22,@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS
2066,@united so much for being here to help. Very disappointed in your customer service.
1653,@united we have tried to change our flight THREE times on the phone and got disconnected each time.
8894,"@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?"
8706,@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled
1376,@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.
1724,@united Sandra at ur international checkin counter was rude and offensive.  She commented she didn't care if I complained cuz she had 25yrs
3754,"@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|"
8652,@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt
4183,@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs
4082,@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam
8474,"@USAirways I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice."
6579,"@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?"
4558,@SouthwestAir and now no wifi??? Come on.
3537,@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30
7003,@USAirways ok thanks
10938,@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?
9511,"@AmericanAir It's been 3 weeks and no reply from customer relations yet.  Running out of time, please help.  request: 1-2888155964    thanks"
8789,@USAirways you see now that is a lie.  They auto respond with insulting email. #sucks
646,@united  Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??
6381,"@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!"
7527,@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?
11197,@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?
7165,@USAirways they told me to call back Late Flightr
9229,@USAirways it takes a month?
7697,"@USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. ""Please call back Late Flightr"".For 18 hours? Not good enough"
10865,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!
4875,@SouthwestAir Awesome!!! Sending now.
9926,@AmericanAir it's not about the delay.  It's about the communication.
5341,@JetBlue once again my flight is delayed. I hope I dont miss my  connecting. Please don't fuck me... I have a girlfriend -_-
7031,@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright
2160,"@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but ""unavailable""to book. False advertising much?"
685,@united Thank you!
2461,"@united flt 912. Capt Herman is amazing! Came out before flight to play ""ask the captain anything."" Wonderful ambassador to the airline!!"
7128,@USAirways how long for a reply
6267,@JetBlue doesn't help if I have to fly on specific days
4941,"@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto"
5946,"@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass!"
4583,"@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same."
5784,@JetBlue Great service from PBI to HPN! Thanks.
7569,@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card.
9841,@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable
521,"@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!"
8714,@USAirways delays to the max
3983,@SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent
11040,"@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled."
780,@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?
9706,"@AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??"
5607,"@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2"
5978,"@JetBlue 162, SMF to JFK!"
8843,"@USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase."
3747,@SouthwestAir I did. Still haven't heard a thing.
2196,@united 2 days and 3 planes with mechanical issues?  Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!
8561,@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.
11405,@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank
4285,"@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook"
8569,@USAirways lol me too
6979,"@USAirways I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not?"
1827,"@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!"
9154,@USAirways Thank you so much its been a very stressful day
11169,@AmericanAir not to mention its a three hour wait to get an agent on the phone.
2376,@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss
8551,@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member.
3839,"@SouthwestAir no you are not, you just care about mighty dollar."
1246,"@united thanks, it was my first time in a United lounge and felt welcomed."
7504,@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags.
6511,Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!
5439,"@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --> SFO flight today."
10742,"@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin"
8964,@USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways
11222,@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines
5510,@JetBlue But not reddit? I work for the site and this is ridiculous.
5330,@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.
4531,@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)
365,@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad
11520,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!"
147,@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.
1668,@united I'm still trying to get things worked out and you have yet to respond back.
10221,@AmericanAir thanks!
7650,@USAirways NOW they're not even accepting calls AT ALL! Come on.
8599,@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!!
7788,@USAirways @AmericanAir  Also your on-hold message is trying to sell Valentines Day gifts.  Over a week Late Flight.  Sounds about right for USAir
3456,"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait"
3271,@united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.
4940,"@SouthwestAir  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab"
9223,@USAirways  thanks I hope I get to my destination
6230,@JetBlue @TSA JetBlue never disappoints !
10287,@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA.  Can you help?
9377,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers"
9047,@USAirways Stop reposting same autoresponse  That was return flight home #imateacher. Couldnt get to RSW  #neptune#waivethefee #notmyfault
3926,"<3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!"
9871,"@AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home & see my wife & kids."
8080,@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour.
78,"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?"
7088,"@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box."
2247,@united Thank you. Any help is appreciated.
9536,@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint
11476,@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome!  #twitterhug #shesaidrun
9570,"@AmericanAir Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?"
7451,@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?
8980,@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again
2279,@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you
8123,@USAirways - been on hold with reservations for over 30 min already! #worstairline
3897,"@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! 😄"
9314,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-
7177,"@USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed."
11375,@AmericanAir @AmericanAir how do you expect to do that?
3631,@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it
9962,@AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta!
6272,@JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech  issues.
8616,"@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?"
392,"@united as a 1k, I'm always hoping for improvement."
3191,@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.
16,@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???
4200,@SouthwestAir is really gonna hear my mouth about this bag situation.
2672,@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.
6164,@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?
3493,@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.
7394,@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!
4839,@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.
593,@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.
10759,@AmericanAir can someone actually either call back or help me figure out how I'm getting home??!
8737,@USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere.
5827,@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(
7961,@USAirways standing in line with 100 people all looking to do the same
5887,"@JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK.  Stranded my family in the baggage area and lost my daughters luggage"
2355,@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.
6036,"@JetBlue, why must you always delay my Late Flight night Orlando flights? 💔"
4798,Bingo! “@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR”
9989,@AmericanAir rebooked into a different airport. Throwing a wrench into plans 👀
4592,@SouthwestAir thank you!
8656,@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing
163,"@VirginAmerica Trying to reset my password, email never arrives. Help?"
10698,@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08
10896,@AmericanAir AA45 ... JFK to LAS.
11285,"@AmericanAir third you lost her bag & after 50 mins of being on hold you told her she would ""eventually get her bag"" completely unacceptable"
7380,@USAirways Can someone please answer my call. I have been waaaaaaiting!!!
11488,@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!
6356,@JetBlue Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today.
9092,@USAirways no wonder you are the lowest rated airline in america. #shameful #USAirways
5542,"@JetBlue @julesdameron ""Considering?"" #Accessibility is an absolute MUST! #Equality"
6007,@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O
7993,@USAirways @rylietolbert15 wow you wouldn't say
7638,@USAirways is the @comcast of airlines #2hrs35minOnHold
6793,"@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your ""go to"" maneuver?"
7758,@USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight
4837,.@SouthwestAir 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate
2293,@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?
6548,"@JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk"
7898,"@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest."
4481,@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.
3716,"@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy"
6140,@JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. 😒👺 we have schedules too
1549,@united I am still in the airport waiting for my flight.
2044,@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...
767,"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted."
5693,"@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy..."
7870,@USAirways i've been on hold since 11:30pm  need to reschedule my Cancelled Flightled flight for a morning departure tomorrow.  please help!!!!!!
7857,@USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 #imtired #wannagohome
3302,@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail
4517,@SouthwestAir LOVE IMAGINE DRAGONS  SO MUCH I EOULD DIE IF I GOT TICKETS
10479,@AmericanAir how comes no one has answered my calls or emails?
9341,@AmericanAir another day another grievance with this airline. No customer service
3292,@united Classic
9011,@USAirways Will do. I appreciate the response.
1403,@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN
1382,@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.
6928,@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain  it's no wonder you had to sell
5671,@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business
1638,@united Life goal: complete ✔️
11305,@AmericanAir I have been on hold 3 hours.  2 seconds of it with a rude agent.
6907,@USAirways you are the actual worst.  You have zero respect for your passengers. I'm officially done flying with you.
8591,@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its
6406,@JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!
9074,@USAirways 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable.  Fix this or I'll put it on blast on social media and TV
1179,"@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there."
5448,"@JetBlue nope. The ""regular"" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS."
5078,@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!
8648,"@USAirways My booked seat ended up being the last row which was labeled ""do no occupy"" had to play musical chairs for 30 mins. Unacceptable"
5175,@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?
689,"@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?"
10560,Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!
6525,@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!
11332,"@AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight."
6488,@JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!
7154,@USAirways 1899. Thanks
9722,@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere
6610,@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.
9896,@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH
4349,@SouthwestAir @dultch97 kid just wants fucking money #scumbag
1884,"@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice"
9982,@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!
2494,@united maybe on my return trip 👍
5947,"@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30"
3036,@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.
5777,"@jetblue all your online resources  say we're on time, but clearly we are not.  This is not very information age of you..."
845,"@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status  on an airline that's unsafe? STUNNING"
8734,@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.
7967,"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!"
10628,@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.
7340,@USAirways Instructions say to CALL. I'm just doing what it said to do.
10401,"@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--"
9565,"@AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t."
7137,@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(
2964,@united 4 different departure / arrival updates for UA304??? In 1hr. Please!
2529,"@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled"
5772,@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!
1048,@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons
7045,@USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help
1960,@united thank you for the help!!
2530,"@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family"
8429,@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days
4917,“@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! #SMH
9325,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?"
5901,@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled
8286,@USAirways there is a travel advis for nyc and phil PA  -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?
4259,@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice
10018,@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!
5656,@JetBlue your agent told us TSA didn't have a crew to get bags!
6097,@JetBlue mechanical failure isn't Boston' fault.
5907,@JetBlue send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘
7373,"@USAirways  flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡"
2978,@united this may be the last time I fly your airline.
10240,@AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to.
10743,"@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight."
6721,@USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund
7842,"@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!"
8264,@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers
10134,@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!
3138,@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?
8325,"“@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.” #false"
11457,@AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!
1826,@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!
5548,@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t
8785,@USAirways @AmericanAir First Class all the way!!💺✈️ Headed to @portlandjetport http://t.co/kDMq0jps02
560,@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United
10178,@AmericanAir 77min still on hold to chg award travel #sorrynotsorry
8435,@USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off
5435,@JetBlue someone should screen what you play on your flights. http://t.co/tNY9uIpha5
4437,@SouthwestAir already booked my tickets for August 20th-30th!  Can't wait for my vacation!
8597,@USAirways some people in line have been waiting 55 minutes for a customer service representative
1442,@united cannot direct message you you do not follow us. I want my luggage.  Please hep
8453,"@USAirways it was 1838, almost 5 hours Late Flight due  to mechanical."
4406,@SouthwestAir yeah haha. Never been in one. It's expensive 😂😂 and we will!!!!! So much fun! #destinationdragons
11007,"@AmericanAir  To add, I have to get up to go to work tomorrow am.  I don't like having to wait up until 12 or Late Flightr.  CS sucks."
1689,@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?
11387,@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?
10386,"@AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution"
5962,@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.
2496,"@united i got it at the gate, thanks for checking!"
9758,@AmericanAir I DM'd you
340,"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock."
2408,@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail
9646,"@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?"
5782,"@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!"
4576,"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!"
3725,@SouthwestAir nice touch on the passbook integration!
2785,@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck
1012,@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien
5280,"@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr"
4895,@SouthwestAir 2 bags fly free!  So what's with all the carry-on's? #packingayak @BrianReganComic
7121,"@USAirways okay, great. Thank you!"
6549,"@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting."
4037,@SouthwestAir  no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.
148,"@VirginAmerica your mobile site is broken, shows 
""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin"
285,@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!
11146,@americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ❤❤
8555,@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ
9707,@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information
6770,@USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks
4443,@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺
7446,"@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving"
236,"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board"
11071,"@AmericanAir Yeah, try harder. No catering truck in sight.  Can we just leave now w/o the food won't eat anyway?"
7123,@USAirways I am in meetings in California and have no luggage!!
9644,@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible
3083,"@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts & still didn't make an announcement"
632,"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!"
6813,@USAirways I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets
2493,@united thank you so much. How will you be able to contact me?
2665,@united You guys are atrocious.  Far better service as silver on Delta than you as a platinum.  I'll be switching back to delta.
9805,"@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to."
10914,@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is
9723,@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.
9781,@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back
4211,@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?
3874,@SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason.  All I was told was sorry after 2.5 hrs waiting
9424,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.
2817,@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...
9541,@AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK
11326,@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again
10372,"@AmericanAir @united week is going to make up for anything, or put me at ease.  You should be asking me how you can fix things, how to..."
7426,"@USAirways @AmericanAir pissing off thousands of East coast customers.  When the delay is longer than the flight,  you = fail"
9936,@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call
9784,"@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow."
10626,@AmericanAir Please stop changing my flights for Spring Break. This is the 5th time!
1735,@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick
7397,"@USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!"
4255,@SouthwestAir on hold for over an hour twice?  Terrible.
9562,@AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&likely to be told we need more fuel.#cycle
2475,@united they have access to the dial that makes it faster do they?
11521,@AmericanAir DMing you now! Big thanks.
3713,@SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting.
10369,"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated"
1804,@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.
707,@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail
10615,@AmericanAir - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop
5189,@SouthwestAir finally!
5472,"@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet."
72,"@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?"
7843,"@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable"
5101,@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS
6764,@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!
9382,@AmericanAir thank you!
1125,@united the delay is due to customer service for 20 people?  What about the DIS-SERVICE you provided for 100+?  #FlightFail #Hour20Delay
1241,"@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever.  #UnitedAirlines"
9525,@AmericanAir I need an answer why we can't get into Wichita Falls.
2349,@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help
6602,@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.
6780,@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.
4358,@SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts
1343,@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.
11526,I just need a place to sleep when I land without accommodations in PLS @AmericanAir!
10033,@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage
11059,@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.
8632,"@USAirways of course! ""Yeah, travel has gotten harder. Ask other passengers if they will switch"" it's not the fact, it's the attitude!"
6652,@JetBlue thank you. Just sent msg.
1100,@united i need help but in spanish
9160,@USAirways Absolutely!! The staff was amazing!!
8841,@scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...)
7327,@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow
7622,@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air
987,UA3388 @united was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation.
2852,"@united what you did was illegal and a breach of contract. I will be in touch but not through your ""customer feedback"""
8853,@USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway
630,@united I left my comment with customer care. Thanks for contacting me.
1249,@united 100. % failure in 2015 #UnitedAirlines
3179,"@united Direct Messaged you, didn't hear anything back"
482,@united did  bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines
3040,@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k
5010,@SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!!
10089,"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket."
7000,@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help!
3273,"Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP"
7227,@USAirways Thanks!
3683,@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR
6674,"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat"
6807,@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem
11242,@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears
1316,@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!
3225,@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.
1072,@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?
4815,@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere
10532,@AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!
5752,@JetBlue #489. Flight #589 is departing before we even board
10559,"@AmericanAir If you care, could you have someone call me to explain what is going on."
4616,@SouthwestAir can't DM you without you following me...
3097,@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening
11142,"@AmericanAir here we go again #aa106 ""Plane not ready"". Are we going to find the crew run out of time again like last night #shortstaffed"
6869,@USAirways  I've never been treated this badly
1300,@united you guys are complete ass
7285,@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!
6284,@JetBlue That's why I love JetBlue! #truebluemember4life
5495,@JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it.  5 minutes.
5291,@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year???  Help me fix please.
1798,@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?
5203,@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?
8227,@USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family
5047,@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.
6441,@JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?
8636,@USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time
8105,"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80° in MoBay!"
2359,"@united will flight 5559 to YYC be providing free food when we are allowed back on board  after the ""broken lightbulb"""
10837,"@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?"
3654,@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/
7052,@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.
1286,"@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!"
10536,@AmericanAir 2days 2plains 2fails
4445,@SouthwestAir shhhh i don't want something else to steal our deal😉
2137,"@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar."
6787,@USAirways like they will call me? I'v been trying since yesterday and no one is answering...
11256,"@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An ""aw, let me help"" cld mk it btr"
11060,@AmericanAir we have 3 more passengers with me   There are two more reservation numbers
10355,@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide?
6894,@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight.
9898,"“@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.” Always! I adore American Airlines!"
8564,@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(
7151,@USAirways  Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail
963,@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy
6012,@JetBlue I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed.
4882,"@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns."
140,@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously
10428,@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N
8906,"@USAirways 
This is how vacations get Cancelled Flightled been on hold ⤵for 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb"
6936,"@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers"
6542,@JetBlue yes! Announced we will take off. You're on it! Thank you!
5243,@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!
4431,@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M
9653,@AmericanAir That’s a rather clunky process. Whoever designed that clearly doesn’t understand e-mail 101.
406,@united thx for update
8212,@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!
9196,@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?
9666,@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!
9966,"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?"
9135,@USAirways @AmericanAir  we are on us/aa flight 4443.We  arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?
8234,"@USAirways new slogan should be ""if you don't want to arrive on time, pick us"""
4399,@SouthwestAir well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed
5252,@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!
11,@VirginAmerica SFO-PDX schedule is still MIA.
4760,@SouthwestAir filing it now. Thank you for your response.
1177,@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been
2863,@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary
6471,"@JetBlue marks 15th year with new ""Bluemanity"" plane design - Sun Sentinel http://t.co/SjVEelween"
6228,"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler."
9218,@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are.
2989,@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.
9153,@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email.
7117,"@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service"
7010,@USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP
9884,@AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?
8927,@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?
1440,@united never flying United again! Worst experience ever
11251,"@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me"
2875,"@united Okay, thank you for your help :)"
9108,@USAirways was rebooked but sucked big time. Crappy layover. Customer service very sub-par.
10503,"@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet."
10159,@AmericanAir is there a way to reserve my dog’s flight without speaking with a representative? Just was booted from your helpline!
7232,"@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to ""ground handling delays affecting a prior flight."""
3726,@SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport...
2772,@united I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?
454,@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago
9013,@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword
8189,@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st.  Thanks guys!
1367,@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.
3712,@SouthwestAir  your checkin is lame for business. Really last seat? I have broad shoulders haha
11368,"@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!"
1388,"@united yes, computer would allow me to get to San Diego quick but customer service will not help.  Says can't rebook http://t.co/KcVUbUYExc"
9042,@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!
1000,"@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?"
7761,@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.
3553,"@SouthwestAir Switching planes due to mechanical problems.  How does reboarding work? Was A49, now at end of long line.  Stuck in middle?"
4114,@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair
1667,@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane
3173,@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!
9539,"@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length."
10854,"@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr"
488,@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr
3230,@united is amazing how hard is to talk with customer service! !!
3828,@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.
10111,@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day
5208,@SouthwestAir flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help
7848,@USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck
5704,@JetBlue thank you. We are finally at the gate.
11131,@AmericanAir trying to check in for flight. On line not working & agents too busy to take my call.
8133,@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!
703,@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.
5105,@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time
10274,"@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn’t call back. #help"
3291,@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?
8125,@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!
9519,"@AmericanAir I'd love to take my seat, but it appears as though someone already has.  #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb"
11121,@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight
10416,@AmericanAir =UNAmerican Airlines just lies and poor customer services...
4909,@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉
4440,@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation
986,"@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool."
10666,@AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will.
10462,@AmericanAir work would be much better with my lesson plans and music for my classes today.
7705,"@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!"
6257,@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?
6089,"@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating."
5238,@JetBlue it's poop and barely works
1198,@united customer service sucks!  They hang up after waiting an hour and talking for 5 minutes.
11425,@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight.
7519,@USAirways Everyone on Flight 669 from LAX to RDU enjoyed waiting an hour & a half in baggage claim for their bags just now
6812,"@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE."
9206,@USAirways will do. Hoping for a voucher for a future flight #Optimistic
8320,@USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU
9556,"@AmericanAir 
Hello...My baggage has been lost in another city. Can anyone help me with this?"
7175,"@USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??"
4470,@SouthwestAir please do. Hate having to fly a different airline. You're my fav.
891,@united received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?
1969,@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!
5757,"@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as ""on time"" #updateyourwebsite #489"
6527,@JetBlue  no ... I am guessing I have to call someone
6294,@JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain
7595,@USAirways flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see?
9110,@USAirways have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw.
3249,@united ooh thanks!
6570,@JetBlue right now completely pissed off
6638,"@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on"
7351,@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope.
10590,@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr???
9400,@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.
7473,@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...
10633,@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!
10023,"@AmericanAir 3349, was supposed to be in little rock at 10am this morning."
1239,@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on
2289,@united thanks
2740,@united Can i get a refund? I would like to book on a better airline.
8467,@USAirways Exicted to be flying with y'all soon !!
4585,@SouthwestAir :( Thanks for the opportunity...
9227,@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...
1229,@united How about free wifi when your flights delayed? Only 20 mins allowed!
9200,@USAirways still crickets from customer service.
6980,@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination.
5178,"@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time"
4293,"@SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2"
1058,"@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ"
6262,"@JetBlue has screwed me over for the last time.  @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService"
281,@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(
9235,"@USAirways I’ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?"
9508,@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire
968,@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!
3953,@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.
1939,@united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help
9769,@AmericanAir appreciate it!!
1274,"@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline"
619,@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee
9819,@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO
1742,@united Anyone there? Did you read my DM?
1390,"@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights.  @AerocivilCol"
2203,@united I need you...to be a better airline. ^LOL
3568,@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.
6116,"Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue"
11505,@AmericanAir we've been on hold for hours.
6052,@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining
3178,@united Ugh.  My bags were sent to Palm Springs and not to LAX as promised.  They better be at the hotel when I get there.
3192,"@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude."
9499,@AmericanAir the flight is not going to make the connection to #MEX #AA2444
6099,@JetBlue 290 to Boston
7029,@USAirways citizen. I fly your airline constantly and am so offended.  Derrick Bussey. Now Im crying on this airplane because I'm so upset
575,@united Not encouraged that I'll have my CPAP tonight.
6656,@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.
7115,@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold.  Sorry #minefits
11135,@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.
6276,@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee
9472,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait
10376,"@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client"
5897,@JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26
5724,@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.
269,"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!"
629,"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story"
3081,.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies
3466,@SouthwestAir thank you so much completely made things right!
6430,@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.🌴
11201,@AmericanAir I want the flight I have on hold. I don't want a new flight.
7062,"@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)"
11230,@AmericanAir Thank you! You will see me :)
5543,@JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars
4356,@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight  Having to drive 10 hours now 😢
10524,"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst"
2113,@united when a 2 hour flight turns into a 3:30 ordeal...sigh
8219,@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?
3216,@united @annricord $856.81 the cost of one of the round trip tickets.
3814,@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?
8321,@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME
9919,@AmericanAir @USAirways need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem
2278,"@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky"
4599,"@SouthwestAir CEO Gary Kelly, ""We are America's most loved and most flown airline!"" #SouthwestRally #BWI #bestemployees #swaculture #swapic"
13,@VirginAmerica  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!
10655,"@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!"
1525,@united thank you
2365,@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!
4648,@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons
374,@united rude rude
9838,"@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on."
6477,@JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.
525,@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing
9131,"@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!"
6895,"@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer?  #disappointed"
3591,@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6
7904,@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.
2958,@united thanks I'll fill out the form that no one reads or responds to.
529,@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines
3714,"@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable"
4732,@SouthwestAir I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊
9461,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)
1394,"@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!"
9633,@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.
5631,@JetBlue oh. And thank you for responding
9465,@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta
6563,@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine
4703,@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives
1712,@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.
11260,"@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u."
955,@united Cool. Thank you.
6675,"@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat"
3453,"@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow."
9579,@AmericanAir the whole plane is the same. How old is this plane?  The seats leather is coming apart ay the seams.
8595,@USAirways over an hour now and still no one at the Yuma counter
2071,@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy
11244,@AmericanAir is rude a hiring requirement at key west airport shaking my head
158,@VirginAmerica Like http://t.co/VPqEm31XUQ
7005,@USAirways She was put on hold on that number for a loooooong time too.  No help. #lostandforgotten
9094,@USAirways thanks!
352,"@united thats weak. See ya 👋
Hey @VirginAmerica !!"
6078,@JetBlue flight booked! Heading out to California with the @WikiPearl team for  @NatProdExpo on March 6-8! Can't wait! #ExpoWest
6236,"@JetBlue:  Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)"
8946,@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp
11513,@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am  stuck at the airport. Do you guys compensate for this?
2920,@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville
8503,"@USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!"
4644,@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..
661,@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd
7057,@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again
3665,@SouthwestAir do these scavenger hunt  locations have anything in common because I'm playing detective trying to figure out the one for ATL.
7979,"@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again"
306,@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather
4790,"@SouthwestAir Open more kiosks at 
Austin-Bergstrom. Three lanes to service a line of 50 people? Really?"
2356,@united uh - I booked it through the UA website. Why the price change?
1927,@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.
10783,"@AmericanAir No, when I call AA now I can't even get on hold...can you help me?"
3427,@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +
8941,@USAirways I totally understand the weather. Just frustrated. Thanks!
3638,"@SouthwestAir oh, ok!  all good!  looking forward to escaping the cold for a bit!  thanks!"
1266,".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?"
1560,@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?
7179,@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.
4109,@SouthwestAir why are you literally the worst?
7867,@USAirways so how about some help with suggested time I could call to avoid such long wait time
4904,@SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(
7294,@USAirways the call hung up on me..
514,@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required
894,@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA
8601,"@USAirways Stuck in Philadelphia airport for 32 hours due to ""maintenance"". Dreading my flight back home. Disgusting."
21,@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail
899,@united  #UnitedAirlines  how long will1531 be delayed.
207,"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff"
458,"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?"
2430,@united thnx ^LO :-)
8442,@USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human.
9299,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm
3389,"@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus."
3911,@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?
5383,We didn't need this. RT @JetBlue: Our fleet's on fleek. http://t.co/cpZB285o71
8907,@USAirways for a response in 3-4 days? No thanks
552,@united we needed them here asap. Will they make it on today's flight?
9631,"@AmericanAir Thanks, have emailed them. How long should I expect for a response?"
3144,@united how come I have no baggage updates.
6917,"@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable."
2056,@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.
1925,@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks
634,"@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard.  #funnycaptain"
6082,@JetBlue I can't wait to hear back from you regarding the internship opportunity! 😊
8508,"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman"
10708,@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.
11176,@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc
8619,@USAirways #tbt every day.
9924,@AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first.
105,"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site"
3041,@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.
1709,@united so is that two seats avail so far for us.
89,@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015
7014,"@USAirways I checked in ""Standby for 1st Class"" only to find I am ""not on the list"". This merger is a pain."
3174,@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped.
917,@united 768 SFO to BOS and no internet it is 2015 what gives?
7833,@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI
6732,"@USAirways ur ""response"" was: my ""inconvenience was of no matter."" U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair"
1949,"@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?"
6368,"@JetBlue My mother had overheard a personnel ask the attendant if ""the passengers really knew what was going on"" and the attendant said no."
1,"@VirginAmerica it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces & they have little recourse"
8032,@USAirways No Problem - he was the only person in the airport who would help :)
6047,@JetBlue thanks for your reply. It was flight 1572.
9127,"@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight"
10639,@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.
2720,"@united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!"
8783,"@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485"
11322,@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never?
3117,@United ticket counter Masters out of SMF not very helpful.
10934,"@AmericanAir on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?"
9768,"@AmericanAir Thanks! Bleh, disconnected! Let's try this again!!"
3762,"@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB"
213,@VirginAmerica thank you! I absolutely will 😎
778,@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.
3496,@SouthwestAir your phone service sucks
10190,"@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis"
2043,@united already missed connection... UA 495
8920,@USAirways I don't need to rebook I need to know the policy
5420,@JetBlue no. Please stop.
6154,@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue
9759,@AmericanAir thank you! My lost item was located at ORD and is being returned to me.
8357,@sarahpompei don't bother wasting your time!  @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice
10064,"@AmericanAir yes, it says it should be deliver within 6 hours after pick up line."
8465,@USAirways that seems unlikely without a crew here to board us
4167,@SouthwestAir  placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?
3788,"@SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail"
8586,@USAirways 5 hour cross country morning flight and you have no food? #BadService
583,@united UA938 ORD-LHR.  bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!
11435,@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut
11523,@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable
116,@VirginAmerica Thank you for the follow
6644,@JetBlue thanks!
11530,@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!
11479,@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.
11273,@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir
10347,@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?
8712,@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth
1763,"@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight."
1875,@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail
3224,@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY
526,@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.
7725,"@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?"
2946,@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs
4473,@SouthwestAir why did you book my hotel twice?!?! Ahhhhh
5655,"@JetBlue backlog is an hour at most, this is over two!  Unacceptable!!"
8884,@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really?  A global company?  Help!
6059,"@JetBlue before departure, while people who are delayed get up to $200 to compensate their time.."
959,"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again."
6342,@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!
3633,@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed
1050,"@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why..."
8782,@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?
8711,@USAirways landed safely everything worked out.
3380,@united - could you please send me a phone # to the refunds department?  We have submitted our claim through email without success.
3676,@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?
5776,@JetBlue they miraculously fixed the plane #kudos to shoe ever it was
10442,@AmericanAir it's not a friend it's a legally required chaperone on a school trip.
6573,@JetBlue dispatcher keeps yelling and hung up on me!
5179,"@SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?"
1607,@united no my concerns were not addressed
3610,@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!
11263,@AmericanAir five times at last count
6635,@JetBlue we don't need anybody else!
11538,@AmericanAir thank you we got on a different flight to Chicago.
791,@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE
8984,@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it
3056,"@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA"
1980,"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**"
3598,@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?
933,@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.
7424,@USAirways where's our luggage? Been waiting more than an hour! Flight 2118.
5626,"@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA✈️BOS"
1682,@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou
4179,@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help
6446,@JetBlue lots of people scratching heads and looking at screens ignoring passengers
4116,@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown
988,@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight
2896,@united Please stall flight 1535 out of ORD. I have to get to SNA tonight.
3778,@SouthwestAir   Thanks
5658,@JetBlue my email is my twitter handle followed by gmail ☺👍👍
3093,@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks
3155,@united you guys have such big hearts.. keep up the good work
1823,@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!
11112,@AmericanAir I have not. There's no option for even getting a call back!
1098,"@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around."
2844,@united I have submitted my complaint. I need to be compensated. How long will this take?
9078,@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.
3342,@united thank you! 😊
38,@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!
6540,"@JetBlue great trip today!  Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB"
10801,"@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking."
8707,@USAirways thank you for fixing my 5 hour delay.
3356,@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993
9645,@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people
7813,"@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!!  Really???"
9098,"@USAirways  If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice"
8220,"@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke"
10657,@AmericanAir at 5 am and have no clue if we have a place to stay or not
2428,@united what's the point of offering a free checked bag of you lose it?
5043,"@SouthwestAir your customer service is terrible, you're terrible, thought you should know."
5346,@JetBlue received a voucher but if you want to improve relations be up front with passengers.
8954,"@USAirways lack of communication with other offices, the customer, & yall never update ur systems. U guys are 2 established 4 this mess"
4811,"@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG"
8476,@USAirways 3935. Sitting on a freezing bus because nobody is in the plane. What is up?
686,@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0
4799,@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.
7437,"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6"
2353,@united DM sent.  This lack if customer service is getting ridiculous.
6353,@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.
4569,"@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing."
8213,"@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help."
2752,@united #OrthoDoc on-call to in-flight! Glad to have been of service!
9077,@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe
8073,@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir
9109,@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.
1040,"@united Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage."
7491,"@USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication & no refund for unused portion of tix. Keep it classy guys"
1265,@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071
10702,@AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down
7059,@USAirways made it! Just! Huge relief - thanks for your help!
277,@VirginAmerica Giants and Virgin America. A match made in heaven.
5084,"@SouthwestAir My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?"
9437,"@AmericanAir 
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA."
2382,"@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board."
571,@united Your website deserves a new design. #html5 FTW!
1435,@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.
9439,@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄
5352,"Noooo don't do it, please don't do it 😩RT @JetBlue: Our fleet's on fleek. http://t.co/lsxJI0oUvR”"
5445,"@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised."
1007,"@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again."
4543,@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.
10189,@AmericanAir no standby line update online or on app either is troubling
2064,@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace
1136,@united that's not good enough for all of us affected by the awful organization and timing and have now been set back
9882,@AmericanAir Thank you for the response. Much appreciated!
5343,So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.
294,@VirginAmerica Congrats VX on the new route! ✈️🎉
9739,@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible
8780,@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.
2403,@united Thanks! Just DMed HN.
3998,@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help
10773,@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby.
3741,"@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours."
10652,@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you
2719,@united I have been denied. Not sure how you charge $150 one way then $25 on way hime
11492,"@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty.  #epicfail #poorplanning"
5150,@SouthwestAir you guys are awesome... #dontchangeathing #luv
2808,@united that's fine. I'll take them.
9017,@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight.  Completely dissatisfied with @USAirways
556,@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?
10309,@AmericanAir flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline
4795,"@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!"
2469,"Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals"
3738,"@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged.  Phone wait time is crazy. Is there a chat?"
4286,@SouthwestAir loving the boarding to go to Chicago #KeepItMovin'
9908,"@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL."
2604,@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger
362,"@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice."
6924,@USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown & I've fulfilled all reqs. Flight Booking Problems flights today
1704,"@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD.  #failed"
2139,@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.
3239,"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!"
2383,"@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours"
7314,@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever
4311,"@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for ""flying the friendly skies"""
9477,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.
1312,"@united the most frustrating flying experience. One continuous ""I dunno what time you will leave today. "". Dunno?! That's code for ...?"
3930,"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!"
6183,@JetBlue how come you're responding to everyone else and not me #wtf
1591,@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???
10844,@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA?
2162,"@united unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?"
2396,"@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation"
317,@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.
9516,Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.
5233,@JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame.
5068,@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.
4036,"@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it"
8987,@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
3020,"@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help."
9903,@AmericanAir im still on hold...
8228,@USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing.
9105,@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.
5295,@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!
3972,"@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: ""Rather make a complaint or your flight?"""
5370,"C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https://t.co/yZXfe7au22"
4133,@SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?
974,@united Making sure your flights aren't delayed due to poor maintenance would be a start.
7291,@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!
9175,@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.
954,@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService
9610,@AmericanAir Thank you for being so responsive on Twitter. Truly impressive.
9752,@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.
9547,@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS
10750,@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.
5016,@SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service
11234,"@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries."
9179,@USAirways it's be nice to take a flight and have some level of consistency / service from the flight attendants. Quality control???
7490,@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member
1640,"@united That's called throwing ""loyalty"" out the window and trying to give less awards."
1290,@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!
1380,"@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !"
1933,@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ
4675,@SouthwestAir @FortuneMagazine Congrats!
892,@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines
7287,@USAirways hey guys!  Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!
4876,@SouthwestAir Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?
7906,@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to?
8194,"@USAirways the kind gentleman at the gate tells me to ""go left"" to get my hotel voucher at the ticket gate. Took about 20min to get there"
10836,@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling
9041,thanks to @USAirways my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet
2466,@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!
7657,@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.
9788,"@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience"
1913,@united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt
2736,@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.
726,@united he has no priority and Iove it
7214,@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.
8245,@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg
1796,@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed
3845,@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN
6402,@JetBlue Tried...considerable confusion...no announcement...no sign updates
936,@united love the new 1st class breakfast!
2265,"@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly."
824,@united Thank you! You need to follow back tho otherwise I can't DM you. X
7274,"@USAirways Please don't trivialize me.  This is a joke, not a slow day or slow experience"
1389,"@United says we had a weather delay in #YXE this morning. The ""weather"" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx"
3564,@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation
9076,"@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH."
5429,@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying… http://t.co/R9ZsVzuRLw
7827,@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!
5690,@JetBlue thanks! Have a good Sunday.
7878,@USAirways thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again
1868,@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone
8202,@USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!
7486,@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways
9655,@AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful?
806,The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned.
4805,@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!
10199,@AmericanAir @maxfitgirl29 next time fly Southwest...
10567,@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD
9155,"@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed"
7511,@USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # & left 6 msgs. No return call what to do at this point.
8056,@USAirways   my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair
4494,@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?
2632,"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)"
10281,@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options
8896,"@USAirways Thank you, busy times."
8623,@USAirways any updates on flight 1917 from Philly to LA?  Been sitting at gate for close to 2 hours
7832,@USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route.
4388,@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons
145,@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!
6467,@JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason.
2033,@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness
10537,@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work
1165,@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge
2050,@united yes there is when you keep getting the same robotic answer.
3760,@SouthwestAir flight 1028 no delayed 1.5 hours.  Another week another delayed flight
4435,@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human
3430,@united sat at airport for 5 hrs still sitting at gate..  Sigh
8190,@USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup
10120,@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http://t.co/gVgKHbx1RB
7069,@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable
4361,@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it
9454,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.
1771,.@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines
3511,@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL
271,@VirginAmerica great. Well deserved.
8436,"@USAirways you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed, stop blaming someone else"
2032,@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks
9005,@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.
11160,@AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info
3810,@SouthwestAir thanks! Very excited to see it :D
9996,@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care
4346,@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!
545,@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.
3241,@united @gg8929 Unbelievable hypocrisy!!
8930,@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight
8502,@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares!  See you Saturday!
9323,"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy."
11442,@americanair Help!  I need to speak to a live agent before I lose my online reservation being held.
7564,@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...
920,"@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way"
10527,@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?
6640,First base already? I like your style @JetBlue
7694,@USAirways was on the phone for over an hour waiting without an answer. 😩
8230,"@USAirways @keithlaw  I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story!  #Creditcardsales"
7126,@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?
4278,@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?
2983,"@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened ""do you want to get to SF today"" #fail"
130,@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids
7980,@USAirways Still waiting for another crew member. #cabinfever
2667,@united thanks for making sure they hear the message!
7138,"@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077"
3223,@united note: they are traveling w 2yr old. Unreal
9374,"@AmericanAir no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible."
7693,@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush
5392,RT @JetBlue: Our fleet's on fleek. http://t.co/NfjAuW16vZ<--....😕
614,@united GRK13575M is the file reference
11426,"@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times."
1466,@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues
4497,@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!
3042,"@united you mean like my mailing address and rate? By the surliness of my United ""coworkers"" I'm guessing our benefits aren't great."
9126,@USAirways 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills.
2419,@united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now.
5085,@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :)
3294,@united Thanks!
6737,@USAirways Why can't I check in online for a flight tomorrow am?
1500,@United give me a direct number I can call regarding my lost baggage immediately.
9018,@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it.
1521,@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!
10526,@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.
4232,"@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold"
7686,@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting
8820,@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.
4430,@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown
390,@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!
11378,"@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you"
7124,@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?
5913,@JetBlue #kudos! And we're done and heading to warmer weather!
8592,"@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?"
4806,@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH
10341,"@AmericanAir So much for Status, EP and 1.5 million miles.  Revenue First class ticket and Im sitting in Coach thanks your rude CS staff"
8238,@USAirways This is the last time I use your airline. I promise that!
8044,@USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3)
11290,@AmericanAir I need to change a ticket and my res can't be changed online.  I also can't get a call through due to high volume--can u help?
3993,@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline
11029,"@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!"
6609,"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk"
5319,@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time.
11355,"@AmericanAir redirect my flight without telling me, service is abysmal."
7119,@USAirways They were breathing very heavily. but were super helpful. Thank you.
2421,@united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime
5604,@JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu
1750,@united more and more delays! No CS help at all! No notifications!
10410,@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!
11220,"@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks."
338,@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :)
8407,@USAirways has completely wasted my work day! Thank you for the bad service and bad Friday!
1341,@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy
11021,@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect?
7982,"@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home"
3640,@SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀
329,@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?
10203,"@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox."
3004,"@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again"
6960,@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD
4090,@SouthwestAir breaking my heart at BWI 9 hrs @business
9828,@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke
2322,@united thanks for more timely updates.
6667,@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_
7009,@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.
4197,@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?
3549,"@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed"
9650,"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?"
8363,@USAirways delayed I'm charlotte big surprise
4203,.@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable.
10756,@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!
10321,@AmericanAir How am I supposed to Cancelled Flight it if I can't do it online?  I don't want to lose all the funds on the ticket.  HELP!!! :(
6185,@JetBlue @NinaDavuluri 😃cool
1639,@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.
9130,@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks
60,@virginamerica What is your phone number. I can't find who to call about a flight reservation.
1240,"@united, there is no good word for describing how angry and pissed off of a customer you have made me."
5760,@JetBlue seriously? System down? No IT?
5136,"@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm.  Your employees need an attitude adjustment"
2343,@united this is very disappointing. This is about customer service.
2120,@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?
1524,@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired
7617,"@USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop"
153,@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...
481,"@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)"
6122,@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed
7674,@USAirways this travel day sucks but Malcome K at gate 39 rocks.  This guy is the brand you want to be. Replicate his approach and style.
7101,@USAirways anyone there to help? Still on hold...
1762,"@united instead of be told when we board, we have to wait for the emails telling us about the delays."
8942,"@USAirways tell them to get on that, please."
7715,@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.
9977,@AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me.
10484,"@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology"
7479,@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924
6212,"@JetBlue but thank you! Love, an anxious flyer."
4853,@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.
2711,@united I sent you a dm hours ago
6766,@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped
4150,@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?
1333,"@united, we've been waiting for over an hour for our luggage- what gives?"
11359,@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!
8378,@USAirways how about a little help for the two gate agents trying to rebook flight 1707?
9328,@AmericanAir can u help rebook passenger via Twitter/DM.  Been on hold for 1.5 hours. Thanks!
10846,@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there?
11209,"@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email.  NOT NICE FOR WE PLATINUMS."
10530,"@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi  one night .  we need to  use our abilities to make magic ."
3850,"@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w/them again!"
8340,@USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference.
4124,@SouthwestAir officially on hold for 2 hours!
10351,@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.
4788,"@SouthwestAir are bicycles that the 62"", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me."
2866,"@united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????"
1386,@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!
5941,@JetBlue Thank you Alicia!  #ExceptionalService
3067,@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months.  Where my free miles at?!
10458,@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!
3629,@SouthwestAir following. Thank you.
10924,@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?
10335,"@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}"
3028,"@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?"
2969,@united - my son left his tablet on plane.  Am out of country and can not call easily.  Is there an email to contact?
9900,"Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come"
8646,@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀
6136,"@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!"
8801,@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville
4263,@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting.   #customerservice @olive201
645,@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS
11148,"@AmericanAir ok, thanks you! Have a great night AA team!"
2074,"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""..."
341,@united thanks
8041,"@USAirways, another hour gone & they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir"
1622,@united 1k member broken seat back broken tv broken light lost bag  gee thnx. UA922 awesome job
7141,@USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person...
5796,@JetBlue won't see my money again after their poor service    should have stuck with virgin america what was i thinking trying jetblue???
7184,@USAirways Seriously doubt that as I am still sitting inside at the gate.
8232,@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice
5475,"@JetBlue Are you having any issues with online check-in? My colleague and I are getting ""Webpage not available"" after submitting online form"
10688,@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate!  I have patience but none for incompetence.
74,@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!
11417,@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!
8633,@USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone.
10659,@AmericanAir extra night we have to stay in San Juan now. How can I check on that?
2051,@united  thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN
2541,@united it is cool. Your customer told me they didn't care either. It is expected
1301,@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!
5877,"@JetBlue If this is customer service, then please call me."
7368,@USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really?
1304,@united - Plane came in with broken seat.  Rather than fix it they put a broken sign on it and separated me from my kids.
8428,@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off.
10498,@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!
2599,"@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?"
2573,@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X
3186,@united once again my bag is lost when I travel united!!!! Please do something
2768,@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago
4831,"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee"
4223,@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a
11144,"@AmericanAir why does your customer service line say ""we are experiencing high call volume"" and then spontaneously hangup on the person?"
2106,"@united ""most likely"" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks."
2679,@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!
1387,@united trying to check in for tomorrow's flight. website keeps timing out. what's up?
10315,"@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight?"
11155,@AmericanAir we're still here guys - you are the worst
7083,"@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic ""sorry"" email back"
1279,"@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles"
804,@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.
1555,"@united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers"
10956,"@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!"
4566,"“@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️"
11165,@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online.  How am I supposed to get some help?
4841,“@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS!
3594,@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!
6035,"@JetBlue No, the flight wasn't until 9:51pm, but it's already been delayed."
6852,@USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail
10112,"@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant"
8705,@USAirways no your not!
4177,@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now
1308,"@united your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k"
9106,@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?
3452,@united I tried 2 DM it would not go thru... not sure why
3695,@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty
4242,@SouthwestAir hello #SouthwestAir I'm  happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight
2198,@United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume.
8966,@USAirways 325 minute delay - this is absurd. Feel free to provide credits... http://t.co/e09keJ9bv1
4425,@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome
6150,@JetBlue ugh always know a way to my heart 😘🙌
943,"@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place."
822,"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily."
5005,@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had
6612,@JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE
8356,"@USAirways 
Good news, we got fixed."
5619,@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you.
4547,@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!
2538,@united any solutions?
9503,"@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out."
5207,@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared
10987,@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today
10403,@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks
3054,@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies
3675,@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises
7776,"@usairways trick for getting into your hold queue?  I've been calling since Thursday and keep getting the ""call back Late Flightr"" message"
7218,@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM
6722,@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.
3300,@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards
3310,"@united missed it.  Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight..."
7221,@USAirways Thank you.
8519,@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!
5954,"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb"
832,@united flight 3763 IAd-Sat. We're on the outdoor track for an hour
3462,@SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care
10777,@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.
7643,"@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay..."
54,@VirginAmerica Why is the site down?  When will it be back up?
3451,"Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united"
6305,"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport"
10093,@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.
1481,@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL
4873,"@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!"
8038,"@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!"
3335,"@united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight."
6016,@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours & we will have 2 sleeping kids when we land
4926,"@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled"
9138,@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service
5797,@JetBlue suck and their customer services are the worst  whats the point of having a loyalty scheme that they don't honor #badairline
11344,@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?
5083,@SouthwestAir - just talking to customer service @united makes me appreciate you even more!  They could learn so much from you!
6645,@JetBlue thanks for the upgrade😉!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL
5490,@JetBlue other jfk to Boston flights went off with some delay but not this.  #epicfail
768,@united well that's big of you but I don't have terribly high expectations at this point.
2065,@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough
10971,@AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems
7311,@USAirways you are the worst.
8477,@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary.
11464,"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather."
4524,@SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU
2717,@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated
2079,@united That is not what your reservations desk just told me.  They said there were plenty of seats
8914,@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!
951,"@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR"
8058,@USAirways what am I paying you $275 for?   Fly the damn plane!  Not one announcement from the crew.  Let me know how you wanna refund me.
2482,@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd
9181,"@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault...."
1759,"@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH"
9984,@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!
4422,@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign
6704,@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx
9916,@AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService
5182,"@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago."
8533,@USAirways flight 437 PHX>ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(
3701,@SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!
4243,@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights?
688,@united Lovely new plane from LGA to ORD but no power outlets?
3432,"@united's first-class #cockup
http://t.co/oh7CFv7DHR"
4944,@SouthwestAir Finally got through after 3 hours and all set. Thanks.
966,@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat?  WTF.
10954,@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)
2713,@united no it weighed 45.5 and it was the only checked bag
4757,@SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r
11023,"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy."
6320,@JetBlue definitely!
5975,"@JetBlue It's not ideal, but it's okay. Better Late Flight than never! :)"
3572,@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay
5299,@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3
1990,@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent
1205,@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united
4971,"@SouthwestAir Yeah, we figured it out.  Thanks."
11229,@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops.
6783,@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing
3600,@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer
6490,@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional
8609,@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful
11514,"@AmericanAir & if that wasn't enough, your staff have been so rude & ignored passengers,don't think that should be accepted whatever reason"
8070,@USAirways I called twice the recording says that it has being delivered to my apt but it is not here ?
8577,@USAirways but you guys switched me and didn't inform me of the chathes
7973,@USAirways  and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta.
10753,@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?
1625,@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.
536,@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail
8766,"@usairways. Seriously, attendants go AWOL for 60 mins.   Now flight further delayed.   Don't lite a match either http://t.co/mT8sPlm02v"
7970,@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?
4212,@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled.  Need to get out there ASAP.
6456,@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!
3507,@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.
8393,"@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing"
9524,@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒
7112,@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍
2708,@united Just saying the truth. You don't even an email! #2015
5031,@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.
6514,@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!
4662,"@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!"
4021,@SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help
1854,"@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection"
10885,@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?
2872,"@united you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't"
3030,@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ
9397,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?"
1645,@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?
3417,"@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?"
3476,"@SouthwestAir has grounded 2 flights b/c of equipment problems & been rude to my wife, traveling alone w/our 2 young kids.  never again."
11030,"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer..."
1792,@united  your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest
3797,@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys 💔😪
3368,"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class."
7196,@USAirways here's to sitting on hold for 4 hrs flight Cancelled Flighted and they disconnect twice. #fend4urself #stranded #diverted
11133,"@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?"
5109,"@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said ""unspecified error"" and to call SWA"
6024,@JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson .
8795,@USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...
10733,@AmericanAir  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT
126,@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business
5959,@JetBlue oh definitely. I kind of only fly JetBlue.
3876,@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous
4451,@SouthwestAir can you answer the phone so I can change my flight plans. Srsly.
7147,@USAirways @AmericanAir hey since you    f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare}
3531,@SouthwestAir  on hold with customer service; you may be quicker.  I rebooked trip for a lower fare.  Where did the difference in $ go?
827,@united Just sent! Thanks :)
9831,@AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8
7790,"@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today"
984,@united you need a bag bouncer. Get it together
7783,@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer?
10380,@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...
2443,@united no chance in hell. I'd rather walk. Worst airline ever.
8554,@USAirways yes.  Every one of these on every flight is like this.  There needs to be more Velcro or something
345,"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!"
814,@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396
6166,@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues
5779,@JetBlue 😭😭😭😭 yall are really better then American Airlines though.
2116,@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)
10026,@AmericanAir No worries at all. Y’all have a good one!!
793,"@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ"
11473,@AmericanAir weather is unavoidable. Understaffing is controllable
6898,@USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues!
2674,@united Thank you.
94,@VirginAmerica please provide status for flight 769.  I cant imagine it's on time as the Web indicates  dude to weather here and/or Dallas
4225,"@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?"
3756,@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!
2891,@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.
2371,"@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH"
10845,"@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail"
3228,"@United Bringing your ""A"" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY"
7863,@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.
6359,@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.
10621,@AmericanAir Thanks :-) Good to be back safely. See you again soon!
7326,@USAirways I'm tired of paying for luggage & less than stellar customer service @AmericanAir. #notafanofyourmerger
6028,@JetBlue I'm a trying ! But I'm tired and getting grumpy !
1865,@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.
4612,@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?
10049,@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho?
2645,"@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)"
2243,"@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner."
5373,Sir. RT @JetBlue: Our fleet's on fleek. http://t.co/F5IXyw8XyB
2336,@united the new seats on the Canadaair regional jets just plain suck.
950,"@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck."
1120,@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do
2204,@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!
419,@united ua1673 still waiting! Supposed to depart 9:08
922,@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE
9446,@AmericanAir awesome. Thanks!
8669,@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff
10227,@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr..
5408,“@JetBlue: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2” Jet Blizzue in the hizouse.
5788,@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp
5742,@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.
7667,@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(
5567,@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?
8135,@USAirways can you please post wait time-have been on hold for two hours
1202,@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting.  Now day Late Flight. No apology or upgrade offer to LHR from ORD???
5765,@JetBlue isn't this something YOU should do?!  Why should I tell your crew how to do their job?
8389,"@USAirways never let's me down, every. Single. Flight. Gets delayed."
1970,@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane
4018,@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟
10343,@AmericanAir I DM'd you. Anything you can do?
3687,@SouthwestAir Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays
1997,@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!
4033,@SouthwestAir your phone lines suck. I have a dilemma.
1248,@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots.
2192,@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.
2712,@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.
9184,@USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.
2190,@united do you know how to use twitter bro?  Your terminal looks like it's in Bosnia.  Here's another pic. http://t.co/M9Nywr5Kbs
4670,@SouthwestAir RUDE gate agent. Wholly unacceptable to us & other passengers. Think this will be our last time on sw.
5142,"@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response"
5984,"@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best."
6565,@JetBlue bag is supposedly here in Boston
7804,@USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up.
6943,@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best
9510,@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.
10055,@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.
2136,@united Bag was finally delivered and intact. Thanks for your assistance.
1065,@united On top of that I paid for 1st class and my wife got stuck in coach.
600,@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.
4227,@SouthwestAir @SouthwestOliver that's a great FA right there.
7577,"@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven’t gotten through."
77,@VirginAmerica Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website?
7546,@USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready
2898,@united can you get a gate for UA4727?  Turrible.
4820,"@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR."
9506,"@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after"
10745,"@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year."
6413,"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline"
9444,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?
9064,"@USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!"
8007,"@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight."
5468,@JetBlue yeah I'm aware of that. Hence my original msg to you.
5951,@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.
3391,@united 1 refused boarding with Nexus. nexus confirmed she should not be refused
5415,"@JetBlue lmfao, i love it"
2560,@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?
11413,@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!
8162,"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...
Is everything ok?"
2635,@united Thank you for the Delta transfer. Will my bags go too?
5256,@JetBlue glad you like it. Feel free to steal it.
3530,@SouthwestAir frustrating indeed especially when no one knows what the issue is....
8567,@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please
1908,@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.
10697,".@AmericanAir @USAirways Add insult to injury you guys ""misplaced"" my bag. 

Can't believe you have to pay money to be treated this poorly."
235,@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3
1604,@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.
7984,@USAirways been on hold way to long!  Is this the best level of service you can provide? - one hour+ is too long!
9310,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa
3490,@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?
11365,"@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?"
1994,@united just had the worst customer service experience ever on united airlines
2824,@united yes when I got to the gate I specifically asked if there where any other seats.  Very discouraging to walk past the crew. 37d
10723,@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help
1342,"@united flight delayed...again...every time. ""Maintenance issues"""
8512,@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway
1619,".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it."
5287,"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence"
2060,@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.
11483,"@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome."
2219,"@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd."
9865,@AmericanAir so disappointed with this airline never again will I book with you guys
6038,@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off
260,@VirginAmerica that doesn't look to fat to me! It looks yummy!
10820,@AmericanAir why don't you take care of @Cowboycerrone flight screw ups
10231,@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain
9093,@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic.
3744,@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.
2026,@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.
6988,@USAirways why is it impossible to change / buy preferred seats via your app?
4234,@SouthwestAir  @TheEllenShow @Imaginedragons  @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY
1917,@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?
1828,"@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost"
9765,Why doesn't @AmericanAir allow for conversations between upset customers and their customer service?  #worstcustomerserviceever
6233,@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1
10784,"@AmericanAir lies,lies,lies.  Worst travel experience of my life. Day 2 no clothes on vaca.  #lostluggage #unprofessional #pit #mia"
6283,@JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.
4208,@SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.
224,@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef
8915,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
10002,@AmericanAir yes I did but no response.
9333,@AmericanAir These are some awesome photos. Thanks for sharing! 😁
6469,@JetBlue loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful
10872,@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this
846,@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?
4289,@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there.
5560,@JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue
2551,@united stuck on Tarmac for the last hour. Can I have a beer?
117,@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers
8837,.@USAirways thanks!
5966,@jetblue is the website down? Can't print boarding pass
8195,@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.
8659,@USAirways lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8
7489,@USAirways No flights out of Philly because of system wide tech issue.   @CBSPhilly
5,"@virginamerica Well, I didn't…but NOW I DO! :-D"
5342,"@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!"
9111,@USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more.  @delta is better
4324,"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍"
1063,"@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United"
2590,@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.
8434,"@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard"
9352,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.
3735,@SouthwestAir yep. 99.99999999% certain it was on that flight.
10589,@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.
3517,@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points?
6986,"@USAirways Your ""moveup"" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am..."
6767,@USAirways thanks !!!
5622,@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd
1605,@united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW
1733,@united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa
10516,@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer
10793,"@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours.  3 diff agents each w/ different information, frustrating, kept getting txfd..."
9504,@AmericanAir  we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern
3812,@SouthwestAir waited 34 mins for baggage MDW>MEM and the in-flight service was suspended so no drink 😕
11114,@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.
10554,@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back
10167,"@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the ""flyers right's booklet"""
1761,"@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful."
5401,:( RT @JetBlue: Our fleet's on fleek. http://t.co/ncguZDgDaQ
2739,@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks
2472,"Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”"
6738,@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!
6891,"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens."
7943,@USAirways please help on hold 3 hours can't change flights I'm stuck here
9685,@AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone
4206,@SouthwestAir  when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?
6371,@JetBlue I will! Thank you!
10350,@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?
9361,@AmericanAir no response to DM or email yet.  customer service?
10348,"@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold"
232,@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.
8258,@USAirways them and @AmericanAir
7561,"@USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice"
9795,@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum.
6168,@jetblue we never received that $15 credit for inoperable tv's on our SFO > JFK flight 2 weeks ago. never got an email...
3596,@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool
6288,@JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable
4632,@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???
125,@VirginAmerica you will match my #AmericanAirlines status? Cool!
7641,@USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv
6229,@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!
1296,@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed
1976,"@united on SFO->AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites"
10949,@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.
10898,"@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?"
10267,@AmericanAir I'm trying to make a reservation with a < 2 year old lap child. Don't see any option online. How do I proceed with reservation?
5750,@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate
8152,@USAirways ok. Thank you
3086,"@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!"
10714,@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?
6882,"@USAirways charged my card 11 times for one airline ticket, now card is on security hold"
10749,@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.
7673,"@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure"
3345,@united customer service 👎
8172,@USAirways I did at 7 pm! Still no bag..
10880,@AmericanAir  is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!
5870,@JetBlue he just went above and beyond to be helpful
6506,@JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.
2797,"@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated."
918,"@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!"
1646,@united no apology? Cool.
5122,@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!
5126,@SouthwestAir can someone help me set up a callback today?
4621,@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA
6809,@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst
364,"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer."
2125,@united I miss the Continental days.
8150,@USAirways Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr
8717,@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far
55,@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .
638,@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.
302,@VirginAmerica That's classy.
5811,@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was
1276,"@united that's what you have said for years, you are losing customers!!!!!!"
10247,@AmericanAir @derekc21  Hello any one out there ? have you forgotten me ?  I need a  luggage # for BA.  Your dropping the ball here .
4432,"@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience"
3644,@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable
4143,@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it
2878,@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time
6493,@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue 😔😓😤
10478,@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude
10453,@AmericanAir  thanks hoping that by wed I can get back to DFW
5240,@JetBlue your wifi is a lie and i hate you
10866,@AmericanAir not yet. I'm next in the terminal a customer service area.
10488,@AmericanAir @Eleonora7 good luck I've been waiting a week
6937,@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?
7240,“@USAirways: @hegshmeg O” thank you for that elaborate response
9945,"@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?"
10160,@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler!
2593,@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.
2393,"@united yea, a refund. Your airline ruined our trip."
523,@united plus what about food? And taxis?
6376,"@JetBlue The 13th Annual Martha's Vineyard African American Film Festival  August 10-15, 2015   Our attendees deserve a great flight to MV??"
6981,@USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 & being argued with.
6677,@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!
3900,@SouthwestAir just sent it
11125,@AmericanAir fight got Cancelled Flighted can u help me rebook a flight?  Call center is too busy to answer calls or even put me on hold #yuck
5585,"@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper."
10815,@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass
7956,"@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com"
7570,"@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22"
6777,@USAirways I made it- thx.
10161,"@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD"
671,@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.
4188,"@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!"
666,@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here
3266,@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun
1887,"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!"
8472,@USAirways now the freezing bus is just doing circles?
9911,@AmericanAir are you guys intentionally trying to lose customers and money?
9091,@USAirways won't waive $200 fee due to #neptune. Can't use credit w/o paying fee. Couldnt get to destination to use their tic #waivethefee
7687,@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy
6031,"@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats"
6090,@JetBlue I definitely will. Thanks!
6238,@JetBlue I can probably find some of them. Are the ticket #s on there?
7350,@usairways @usair   idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando
7830,@USAirways now on hold for 75 minutes.
760,@united flight 1491...plane from SFO to DEN is basically on time.
6254,@JetBlue thanks
1906,@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?
3818,@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.
6269,@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)
4300,@SouthwestAir I lost my luggage. My birthday wish is to find my luggage.
5569,@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.
7941,@USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost
4164,"@SouthwestAir very confusing to receive ""your trip is around the corner!"" email when I already Cancelled Flightled the flight"
5971,"@JetBlue @Airbus  Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues  #Passion #AeroJobMarket #avgeek"
3579,@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good
2832,"@united if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, I will defend you for free."
5449,@JetBlue thanks! Calling right now!
3472,@SouthwestAir  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy
6327,@JetBlue just mine sadly.. But yea the fly fi is awesome
137,@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4
7043,@USAirways I made it! Thanks for the help!
4892,"@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage."
2180,"@united Your ""Loyalty Team"" basically flipped me off via phone, but thanks. Maybe Google ""loyalty"" and get back to me? ^LOL"
10320,"@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️"
7730,@USAirways Now going on 26 minutes on hold.
3177,@united The only thing you fella have done right today is get me to the pacific time zone.
4854,@SouthwestAir @love_dragonss LAUREN IM SCREAMING
4637,@SouthwestAir  3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter
5115,@SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.
10744,@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!
7648,@USAirways 45 minutes and moved two feet in BZE. 👎 http://t.co/AwGjkjIIac
4261,@SouthwestAir Been on hold for over an hour - any chance someone can help me on here?
1331,@united seriously?   UA 806.  Delayed because of the copilot isn't here?  For 1.5 hours and he is only flying from Raleigh? Disappointing
10209,@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it
10674,@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min
7002,@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.
9550,@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked
6941,@USAirways good work by flight 1798 crew.  #Chairman's recognition even in coach.  Too many #missedupgrades Late Flightly.  What's up with this?
8017,@USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me.
6241,@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!
9521,@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?
11524,@AmericanAir I wait 2+ hrs for CS to call me back re why  flt is cxld/protection & they hang up the minute I answer on 1st ring?
6881,"@USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo"
10342,@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...
4530,@SouthwestAir  Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6
10314,@americanair why am I not being given a callback option??! Why has this service been turned off?
4673,@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting
6996,"@USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!"
1252,"@united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays."
3374,@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on
2814,@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...
4719,@SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas....
6544,@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.
10040,@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!!
4858,@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER
7901,@USAirways just hit 4hrs.  what is typical wait time right now? should i drive 2h30m to the airport service desk?
8580,@USAirways Still irritated that our well planned and booked return was messed with & with no warning.
8427,@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air
1077,@united you're my early frontrunner for best airline! #oscars2016
10176,@AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!
4363,"@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!"
770,"@united nice your app says US 4972 delayed by weather.  Pilot says waiting on fuel.  One in ur control, one not"
10357,@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online....
8865,@USAirways must be nice to take your customer service phone off the hook! #fendforyourself
249,@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone.  This sucks!
9766,@AmericanAir  it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. 👎😡✈️ #notahappycustomer #leavingtomm
7239,@USAirways We take Late Flight to a whole new level!
3419,"@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service"
10273,"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up."
10015,"@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify"
4976,"@SouthwestAir though I work for another major airline,  I LOVE your Black history month commercial. I Thank you."
4544,@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels
5565,@JetBlue 4 hr delay on flight to JFK via Tampa & worst customer service in San Juan airport. This after app not working all day.
7939,@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting.
716,@united really?  Someone called in sick and then someone FORGOT to call a replacement?!  Now an hour Late Flight to take off. #theworst
11147,@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :(
2048,@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.
5997,"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?"
6600,@JetBlue I agree!!!  If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks
7245,@USAirways hello??? Anyone there?
4178,@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!
4809,@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!
10952,"@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer"
7140,@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best!
7190,"@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun"
1460,@united severely under staffed at Iah.
5989,@JetBlue thank you
9860,@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have
2000,@united terrible service for military members and their families. #ridiculous #UnitedAirlines
8175,@USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?
404,@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.
384,@united I will not be flying you again
10913,@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel
10957,@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed
10344,"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra"
1633,@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets
11033,@AmericanAir how can you not be taking calls? I need to change my flight!
4784,@SouthwestAir awesome. thank you!
10925,@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault
6970,"@USAirways @Gregm528 well there is certainly nothing happening ""in front"" of the scenes. #Noaccountability  #disappointing"
3925,@SouthwestAir thanks for the response - flight time has passed - rebooked now
4158,@SouthwestAir no. Told to call cust service on monday
7449,@USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now.
8415,@USAirways I appreciate your prompt response.
2193,@united now I'll probably miss my next connection!
10016,"@AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice"
1015,@united this is the second time my flights been Cancelled Flightled... Like really?
5124,"@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it???"
7418,@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here
7409,@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly
8989,"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?"
2871,@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!
9,@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn
10136,@AmericanAir This entire process took sooooo long that no decent seats are left.  #customerservice
1838,@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor
4804,@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats?  I'm in 1A btw.
255,"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines."
7026,"@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me."
5713,@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.
3324,@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?
7714,@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please?
1581,@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel
924,"@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!"
2779,@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious
10700,@AmericanAir Please REPLY!  How do you mess up my rebook TWICE???
7891,"@USAirways keeps dropping my call and won't even let me stay on hold because they are ""too busy"" #idontwanttocallback"
6132,@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that!
5320,@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy
7312,@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL
7102,@USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest.
6042,@JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere
3775,@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.
4835,@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9
4964,"@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!"
539,"@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed."
7483,@USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou
2745,@united need to chat with an actual human ASAP!
3719,"@SouthwestAir Thanks for the quick reply!  I travel a lot...but not that much, lol."
6819,@USAirways can you DM please in regards to update on lost bag please.
9337,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.
4468,"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u"
667,@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing.
7575,@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY
8549,.@USAirways I guess from now on I should take my chances & keep the $50 for the courtesy free because it seems cabin is always full.
5063,"@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail.  I can book separately, but why not together?"
1353,@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again
7114,@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me
11280,@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4
8662,"@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?"
2703,@united how's my refund coming along??
3330,"@united sorry, I hate united. i won't get to see my family until Thursday"
8053,@USAirways you guys straight up suck ass
9588,@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible.
3584,@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems
10905,@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents.
5645,"@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??"
3376,@united I don't see how I need to spend an extra $100 bc of ur equipment failure.
1256,@united what is this subtlety gate changes? Are you kidding with me?
6190,@JetBlue I love your flights! But theres always some delay unfortunately
9442,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!"
5348,@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing
4175,@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.
4910,@SouthwestAir de-icing is important!
1852,@united we are sitting on the runway for 2 hours! It is ridiculous!!
6316,"@JetBlue claims w/ customer protection they ""will notify customers of delays, Cancelled Flightlations and diversions."" #NotTRUE http://t.co/3oq1T4ohjl"
11371,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville."
2105,@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!
133,@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed.  #expected better
5029,@SouthwestAir thanks for taking such good care of my luggage... http://t.co/PIvxean3jY
928,@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!
823,@united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.
7576,@USAirways Just Cancelled Flight every flight I have why don't you.
1531,@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/
1214,@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited
504,"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room..."
10188,@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.
6530,@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood
3072,@united there's no reason it should take 7-10 days to respond.
10150,"@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST.  I'm having no luck -help!"
9576,@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?
9086,@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst
8647,@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?
6619,@JetBlue tried again. Lovely customer service. Thank you!
9273,@AmericanAir still waiting for a flight... I should get my money back
3709,@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq
11067,@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs
4849,@SouthwestAir thank you!!!
4748,"@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :("
4268,@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?
11399,@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️
8905,@USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways
4186,@SouthwestAir DM sent. Thanks for the help!
10406,@AmericanAir You are having phone issues.  Please fix it!!!!
5301,@JetBlue - Definitely no note from whoever stole from me.
2923,@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.
6588,"@JetBlue well, now saying our flight is going to be Cancelled Flighted & that by not changing earlier, we missed our chance to get out tomorrow. 1/2"
1810,"@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me."
3486,@SouthwestAir have u seen any of the messages the past hour ?
7419,"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!"
3141,@united  treats service members like crap never flying again with them #UnitedAirlines  @CNN
10019,"@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it."
9347,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.
1324,@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime
4312,@SouthwestAir flight to San Diego is delayed per usual.. take me home!
7494,@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?
8702,@USAirways how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her
9872,@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail
8691,@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min
10974,@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines
10048,@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane
9580,@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!
10578,"@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them."
5541,@JetBlue thanks for the quick response! Fingers crossed the plane gets here then
6172,@JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane
1540,@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!
9409,@AmericanAir I have been on hold w/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b/f call droped
2681,@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely
11403,@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.
6313,@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid
1191,@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.
5293,@JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight.
1542,@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!
7056,@USAirways too Late Flight.
2539,@united I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup
953,@united flight 433 lets go you look like clowns no one is giving up 1st class for $500
7241,@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy
6731,@USAirways thank you! I will be calling you! #CheapOairChat
4846,@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse
6801,"@USAirways OK we are on DAY 11 trying to  book a flight for 4.  Ur system STILL says ""due to weather….call back Late Flightr""  #outofbusiness ?"
8010,@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice
4330,@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI  < my child was inspired.  Thank you.
8924,@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed
5334,"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?"
7330,"@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?"
9348,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.
4729,@SouthwestAir y'all the real MVP with these prices...
6541,@JetBlue awe you guys are great can't wait to travel with you again soon!!!
5305,"@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)"
5161,@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!
7860,@USAirways tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠
2156,"@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember"
1062,"@united If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"", you should reconsider what you think that means."
10808,@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though...
1167,@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always
3636,@SouthwestAir thank you :)
7651,@USAirways WORST customer service ever!!!
5588,@JetBlue thanks for answering my questions!
7192,"@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited."
4491,"@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???"
7266,@USAirways your a miserable airline and your loss of revenue is a reflection of that.  Go extinct.  A merger only delays the inevitable
4980,"@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again"
8335,@USAirways i got through and am able to switch my flight with no charge. Thank you
11480,@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had
4946,@SouthwestAir can't wait! Thanks for the response!❤️
2782,@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet.  Promises are free.
717,@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable
10011,"@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?"
2502,@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?
4360,@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN
4171,@SouthwestAir horrible flight!
8082,@USAirways #SOS WHERE IS MY BAG ?
11266,"@AmericanAir Orbitz has only shown ""priority"" seats since we booked & paid 3 weeks ago."
395,@united mobile apps need construction from the ground up for each OS category.  It's expensive to get right .
7186,"@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer..."
11334,@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.
4492,@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.
1365,"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks."
10999,@AmericanAir @DAI_President Good luck at DFW this evening AA!
8787,"@USAirways us2118
My wife in Boston says no snow right now."
5917,@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.
4968,@SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2/18.
2914,"@united 
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace."
10518,@AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW.  Hope you go bankrupt!
5644,"@JetBlue You never got my wife to her destination and you expect a $75.00 ""goodwill credit"" will  make everything hunky-dory. You blew it."
3766,@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?
3440,@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...
7357,"@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi"
6806,@USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek
9879,@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u.
2143,@united. You guys made my day. Treated me well. Thank you!!!
5104,"@SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min."
5073,"@SouthwestAir been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps"
1571,@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here
4079,@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high
1122,@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?
2786,@united Thanks JT
2967,"@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough"
2504,@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful
5988,@JetBlue of course !!!!
8867,"@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up"
7164,@USAirways no you call me.
728,@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.
7587,"@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me."
7543,@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice
412,@United. What's going on with UA 236?  outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever
9708,@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!
5745,@JetBlue That's not weather reLate Flightd.  You are just being nice and blaming the weather.  Airport just wasn't prepared. Investigation time.
7668,"@usairways on hold for TWO HOURS now, pick up the PHONEEEEE"
825,"@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people"
3267,@united once again your customer service rep was rude!   I asked a question and in turn got attitude.  Jane was no help.  Disgusted again!
3974,@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?
8808,"@USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!"
8306,@nrhodes85: look! Another apology. DO NOT FLY @USAirways
417,@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam
9817,"@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy"
6748,@USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again.
8967,@USAirways Fuck you
11136,@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer.
2082,@united lax29108m make it happen please else on a cruise with no luggage tomorrow
8945,@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled.  Now 5534 is on 1hr delay
10738,"@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service"
3373,@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!
5726,@JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK
4107,@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.
10636,@AmericanAir 953 our  fligth Somthing to talk  about this?
4380,@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi
7723,@USAirways your customer service is atrocious.
1066,@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.
3913,@SouthwestAir  Mad love http://t.co/4ojrSDWPkK NYC-
5536,"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy"
8002,@USAirways hell is terrible gate agents. And a three hour wait at the gate.
5387,@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀
5732,@JetBlue BOS. Everything current now. Thanks for the follow up
2738,@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over
5052,@SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice
4000,@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!
9760,Why doesn't @AmericanAir provide a means for dialogue?  What is the fear that drives this decision?  #worstcustomerserviceever
2427,@united screwing me over twice in one month. Learned my lesson. We are through.
6833,@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head
10123,@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain
1687,@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy)
851,"@united
You really know how to piss people off. Your Farelock option is fake!"
6303,@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue
9087,"@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault"
5878,"@JetBlue no, we are at a hotel.  Also, Jetblue lost my daughters luggage.  How do you lose luggage if the plane never actually left!!!"
8527,@USAirways thank you finally got our bag. Customer services reps were wonderful.
2839,"@united UA5029 from RIC, UA507 from ORD, & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels"
4611,@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline
9540,@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.
9207,@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia!
11008,"@AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams."
9823,@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm
2489,we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und
6905,"@usairways  US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? What’s up?"
7390,@USAirways I have contacted them but only got an automated response that won't give me the code.
2849,@united get a clue. I am a 1K/2mm miler and that is the response you give?
6665,"@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby"
5881,"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!"
10262,"@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! 
#thanksamericanairlines"
4452,@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler
9949,@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?
7421,@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises
9827,"@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer ""service"". Ever. #customerservice #fail"
6484,@JetBlue what is a personal email that I can contact? I have a complaint that you should know about
2479,@united accordingly? U dont respond at all
6617,@JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue
10457,@AmericanAir BRING MY FIANCÉ @meerikangas BACK TO ME!
2141,@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united
5188,@SouthwestAir + @twitter  = outstanding customer service!  Thank you!
11206,@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish
2744,@united Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay.
7253,@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr
3506,@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.
1679,@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.
4249,@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help?
3147,"@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?"
8130,"@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet."
10486,@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?
7004,@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.
580,"@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable."
9662,@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks
4070,@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP
3343,@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible
7404,"@USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA"
3672,@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons
559,"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please."
5237,@JetBlue I did see that! Working on picking up a trip or two as we type.
7805,@USAirways not happy!! Trying to get home on Cancelled Flighted flight& been on hold for 2 hours. Help!! This is just crazy...
11041,@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....
512,@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL
1081,@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky
1664,"@united Freakin"""
9204,@USAirways  to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is
1931,@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618
11162,"@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child."
1150,@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.
2838,@united @staralliance the B gates are very far though
5949,@JetBlue serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me
8308,"@usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail"
8932,@USAirways what do I push to rebook with that 800 number
11296,"@AmericanAir 
No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad"
5177,@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!
830,@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding & I now lost my bag. Help!
8311,@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.
4752,@SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out
11264,@AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded
11224,"“@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!"
635,@united Can you please follow for a Dm on a missing bag?
4465,@SouthwestAir  getting the run around today with customer service & disconnected customer relations # given twice. Help!!!
6799,@USAirways another fiasco at National. Forever from jet to gate on 8:05am flight from RDU
7987,@USAirways hour 4 at the gate.
7079,@USAirways Seat 8D on Flight 545 last night is the worst seat I've ever been in.  No leg room! #dividendsmember http://t.co/NUhpLNXRIq
6966,@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude
4142,@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond
7027,@USAirways you are supposed to be in the business of belong customers; not humiliating them
9183,@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities
876,@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over
4869,"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!"
5315,"@JetBlue what maintenance?  The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board"
5222,@JetBlue thank you for the information.
4,"@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)"
3051,"2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies"
5691,"@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?"
3124,"@United what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted"
10852,@AmericanAir on top of that my online record was unavailable as well and then couldn't get anyone on the phone.
2491,"There were plenty of empty seats in coach ""@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f"""
3854,@SouthwestAir YES please....How do we get that companion pass?
4777,@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you
9907,@AmericanAir @contactcej thanks!
7509,@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars
6457,@JetBlue extra-speed line closed in Tampa. What gives?
6293,@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.
1148,@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.
574,@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.
3769,@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.
4146,@SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!
853,@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔
10174,"@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?"
10966,"@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental  weather disruptions? lol, very funny"
5919,@JetBlue quick ? Why is a person traveling w  a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/
9358,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!
6614,"@JetBlue yes, today. Flight is full now. They said no to me at gate :("
6002,@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed
9163,"@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading."
10893,@AmericanAir 37 minutes??????
4495,@SouthwestAir Thank you! I can't wait either :)
8173,@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.
6655,@JetBlue remember - I'm very doubtful and not very hopeful :(
2368,@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo
4780,@SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.
7992,"@USAirways husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed"
2950,@united thanks! Makes sense. Just annoying that it can't be determined better.
5625,"@JetBlue no, I haven't done that yet. Is that something I can do online? Thx!"
6971,@USAirways 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable
8716,@USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA
10647,"@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to"
1841,"@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers"
5986,@JetBlue why won't the site let me book tickets for nov for jfk to kin?
537,@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.
2806,@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon
5801,@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO?
5596,"@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a"
7206,@USAirways Thanks for the information!
7343,@USAirways you're really fudgin up with all these delays 😡 #justwantmybed
7560,@usairways I have been on hold for over 3 hours.  Please help! http://t.co/tyXAZtMQ1U
8096,@usairways  this is ridiculous at CLT  and we missed our connecting flight because of a chuckhole  on runway??  #shameful (1/1)
784,@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j
1409,@united  Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k
10729,"@AmericanAir Also, been on hold for 30 minutes with your ""customer service"" to find out when my new flight is scheduled bc your site SUCKS"
154,@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj
7806,"@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed"
3009,@united offered me a voucher to switch flights. Now voucher offer doesn’t exist & the gate agent switched me to a delayed flight!
1686,"@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available"
11093,@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.
4014,"@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying..."
7455,@USAirways really? 8 hr delay in Virgin Island and not even a food voucher.
3863,“@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG”
2733,"@united unfortunately, that doesn't help. Just an automated computer."
1895,@united flight just Cancelled Flightled. This is ridiculous
5442,@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner
569,@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM
6709,@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)
5854,@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎
1816,@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx
10257,@AmericanAir thanks.....
8319,"@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed."
3394,@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!
3327,@united holy high speed internet batman!  Speeds at United Club at IAD are insanely fast!  Thanks
11519,@AmericanAir  ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?
6102,"@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB"
2975,"@united Just did, thanks for checking! :)"
980,"@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee"
10492,"@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love..."
190,@VirginAmerica I see what you did there ;)
9331,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.
5088,"@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them"
699,@united of course I did. The bag should be here by now :( #frustrated
11265,@AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:(
606,@united  what is the real deal with the delay on flight UA 1032 from Denver to Vegas?
301,@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.
3420,@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.
11313,@AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please!
1060,@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted
10757,@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!
3444,"@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless"
1069,@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever
10716,@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays
2205,@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍
9435,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!
7339,"@USAirways comedy of errors continues..."" We can't get into our gate, there is a broken down truck in the way"" #fail"
8208,@USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN
7679,@USAirways You suck!!  Do you even know the meaning of contingency plan?????
4642,@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455
7683,@USAirways 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person
9007,@USAirways  glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.
7996,@USAirways sucks.  Flt 2692 Late Flight by 20 mins missed my connection.  Thanks for the 10 bucks and a middle seat on the next flt.
5600,"@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot"
9151,@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?
7022,@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock.
4893,"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!"
225,@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?
3354,"@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag."
5895,@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?
10677,@AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful
8754,@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.
3436,@united why am i mot getting my refund?
1693,@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united
6893,@USAirways Everyone is sorry.  Don't have what I need for meeting tomorrow.  140 charac. isn't nearly enough to highlight your shortcomings
1045,@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz
3446,"@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj"
8050,@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal.  #DoBetter @UsAirwaysSuck
9146,@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands & I want 2 reschedule same flight but in July
11518,"@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help.  Direct message faster than calling 800 number? #Backwards"
10927,@AmericanAir and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 #DFW
4735,@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.
4496,@SouthwestAir What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.
1218,@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse
6015,@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!
9719,@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX
3987,@SouthwestAir  Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks
4911,@SouthwestAir THANK YOU for finally making your boarding passes work with passbook
9492,@americanair Can someone contact me about my awful experience with american airlines this weekend
4493,@SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.
6944,@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.
5699,"@JetBlue JFK T5 north check in. 3 bag drop ladies, 1 has been checking in someone for the entire time; another doing check ins too."
8352,@USAirways no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights
956,@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight
2869,@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.
4433,@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u
4973,@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation?
2961,@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.
2200,"@united Listen, learn & do this: Remove your PQD requirement. It is insulting. ^HA"
98,Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.
11364,@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.
2557,"@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match."
8445,@USAirways thank you for refunding me on my baggage ! really appreciate it
4199,"@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem..."
9637,@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding.
5539,@JetBlue Thanks!  I made it 😃
1648,@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...
9888,@AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message.
6197,@JetBlue safety first !! #lovejetblue
6295,@JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc
4499,@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!
1154,"@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1"
2255,"@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $."
9874,@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern
3170,@united do you guys have any working planes?
7400,@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service
10248,@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?
7158,@USAirways I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on
3108,@united this is getting ridiculous. Now we're missing our connection.
4548,@SouthwestAir thanks for adding straight flights from Columbus to Oakland!
5423,@JetBlue @BrandsSayingBae well here we go
2049,@united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5
9208,@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday
8815,@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport
11306,"@AmericanAir  Dear American, when did 2 hour hold times become the industry standard?  Have you heard of additional staffing during weather?"
262,@VirginAmerica Your planes are really pretty. Just thought u should know that. :)
4061,"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh."
5534,"Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9"
6616,@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl
8120,@USAirways your flight attendants are all jerks 🐳
8155,@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail
1802,@united quality work going on here. http://t.co/9xbO5daKaK
4736,@SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.
11529,@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI
2385,"@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive"
6694,@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect
5759,@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue
1959,@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong
2976,@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you
8680,"@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself"
1843,@united no wheelchairs
1734,"@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!"
2911,@united I knew I should've flew @VirginAmerica lol
8338,@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service.
1986,@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.
9561,"@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths"
6546,"@JetBlue She claimed that she did, but I was not happy with the way I was treated."
7098,@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!
2811,@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.
659,@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN
9986,"@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed."
2511,@united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!
4282,@SouthwestAir is my favorite airline!  I can't wait to book my flight to New Orleans for my trip in April!! :) :)
9339,@AmericanAir @beantownmatty Sounds like a date!
8800,@USAirways surprisingly quick response time by you and them. Thanks!
6287,@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?
1930,"@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference."
7125,@USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold
197,@VirginAmerica Thank you!!
7777,@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb
2931,@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good
8004,"@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling."
2327,"@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?"
4389,@SouthwestAir okaaaaay UGH IM 8 MIN AWAY
8958,@USAirways great but that still does not help me..
4218,"@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour."
202,"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!"
3510,"@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again."
4931,@SouthwestAir Engadget Theverge Wired reddit
5535,@JetBlue you're still the best
9925,"@AmericanAir I didn't want to Cancelled Flight, I wanted to take someone off and keep my price. Held at 402, at 10am today 440, now 530"
5791,@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free
10969,@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.
1707,@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw
5172,@SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements?
5249,@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom
6528,@JetBlue why 730 and not 645 as scheduled?
11362,@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available
5855,@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs.
8164,"@USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail"
854,@united We're hoping to hear from you actually.
4737,Looking forward to using Passbook when I fly  @SouthwestAir in a few weeks!
10352,"@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional"
698,@united @dfpietra THAT'S your response?  Shaking my head back and forth with a tsk. You can do better-from customer service to your apology
11191,@AmericanAir I'm great thanks keep up the good work
3696,"@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?"
1636,@united screws up again...to be expected! NEVER AGAIN!
7280,@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.
7554,"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain"
3581,@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers
1291,@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags
6585,@JetBlue Thank you for your excellent customer service - resolved issue quickly.
1853,"@united, no, your service here pretty much ruined my day, but thanks for the weak attempt"
5232,@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.
3763,"@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back"
3304,@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.
1495,@united this customer service experience will be tweeted for quality assurance.
7994,"@USAirways BF has been stuck in CLT all day. Is the lounge offering free ""This weather sucks & we all want to cry"" tequila shots?"
1998,@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.
663,@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.
3748,@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!
4413,Includes @KCIAirport “@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil”
5530,@JetBlue Love you guys😍😍😍 http://t.co/3X9NRUOvtS
5575,@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.
8901,@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways
7526,"@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!"
9474,"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp"
5864,"@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd"
10867,"@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove 
#whybeAAFF?"
6776,"@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP"
1306,@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!
7392,"@USAirways great, thank you!"
10429,@AmericanAir there is two hour wait
5592,"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger"
10230,"@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available."
9721,"@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should"
1663,"@United - routing a person from Houston to Newark, NJ  and then to SFO is not acceptable."
5450,"@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site."
11459,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!
11482,@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again.
3627,@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! 😂
2693,@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.
11252,@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome
9789,@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.
10921,@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr
10817,@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid.
5915,@JetBlue *cough* #awkward!
3157,"@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible."
9914,@AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW.
6668,@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_
1059,"@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet"
4636,@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz
3242,@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job
1678,"@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?"
6892,"BY THE GRACE OF GOD, I MADE IT! “@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.”"
6374,@JetBlue u cool
7574,@USAirways on the phone over an hour waiting for customer service  got wrong fight information cost us 6 hours from trip. Frustrating!!!
1757,@united still waiting
6019,@JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu
5116,@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable
8755,@USAirways I don't think I've ever had a us airways flight that went smoothly.
7408,"@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still ""on time"" http://t.co/k0MHZrJF6e"
2790,".@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now."
863,"@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?"
7858,@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?
1484,@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2
7035,@USAirways what happens if it isn't located
7721,@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful
5977,@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ...
5134,@SouthwestAir yes. Thank you. Oct 25-oct 31
206,@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry
4488,"@SouthwestAir Repeating this is policy is basically repeating ""Fuck you"" to your customers. I'll be shopping for a new airline ASAP"
6938,@USAirways #NoService good luck trying to reach a human!  Twice sat on hold for over 50 mins...  #neveragain
9062,@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!
6910,@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.
502,@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care
7385,"@USAirways   US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler"
1028,@united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR
3840,"@SouthwestAir beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI"
10882,@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW
8110,@USAirways Sadly your words don't represent your company's actions. Talk is cheap.
5056,@SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time.
9762,@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing.
8154,@USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN
10965,@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.
2731,@united You're welcome.
8996,@USAirways Thank you!
2454,@united can you help me with a delayed flight as im going to miss my connection?
7215,@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date
3104,"@united just give up.  Your service is terrible.  If I wasn't forced to use United on certain routes, I never would."
8392,"@USAirways Thanks, but you can't. My flight was Cancelled Flightled for ""maintenance"" reasons, and the next available flight was too Late Flight for me."
6278,"@JetBlue Utah, I think. And thanks!"
3099,@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!
6184,@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. 💙
10470,"@AmericanAir you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine.  No compensation, no resolution.  Incompetent."
3561,"@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy"
5892,"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start."
391,@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!
6736,@USAirways thank you!!
5618,@JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK
5258,@JetBlue thanks to you customers like me stay loyal. From check in to landing.
9687,"@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep."
2695,@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔
2027,@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41
5463,@JetBlue great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv
2568,@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.
8006,@USAirways nervous for flight tomrw out of key west not friendly customer service
64,@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.
2062,@united I hope so too :)
5276,@JetBlue your customer service today was deplorable.  There were plenty of ways u could have gotten us on that flight. #badcustomerservice
7208,@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast
8684,@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways
8571,@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.
6331,@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had
4859,@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.
4887,@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse
9268,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.
878,@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.
8529,@USAirways never fails to disappoint.
7916,@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica
6863,@USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14
7892,@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change
6439,@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury
7869,@USAirways @caterobbie if that link worked most of us could take care of ourselves  please contact your tech people to get that working
1016,@united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket
9467,"@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx"
7629,@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you
995,@united no they did not want to deliver at my house. Had to go to sombrons else house
10173,@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx
4297,@SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks
161,"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy"
5675,"@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it."
6873,@USAirways   No one picks up the phone all day/  no opportunity to leave a voicemail
9692,@AmericanAir the pilot her and another flight attendant left walking away laughing.  Just wow
7989,@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far
3843,@SouthwestAir yes please
10805,@AmericanAir I'm home & only 9hr Late Flight.  No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..
1021,@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable
3073,"@united yes, I know that. The question is ""why is that still the case""? #fail"
7555,@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??
3943,"@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O"
1585,"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO"
10147,"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline."
3152,@united A generic form with tons of fields asking for info you already?  Expected more as a premier platinum. Another #servicefail
8226,@USAirways only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me...
775,"@united that would help! or how about integrate it into the App so I can just ""activate"" it and surf..."
10748,@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating
9670,"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service"
7099,"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers."
5486,"@JetBlue appreciate the response but already spoke to a MCO and their response was ""There is nothing we can do"" idk if that's what you mean"
6235,@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.
9555,@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.
7041,@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx.
2612,"@united How is this considered ""on time"" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr"
7513,@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25
11016,@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out
10233,@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service.
8433,@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.
10253,@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!
10555,@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!
8792,@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston?  Usair flight 2218 #US2218
10627,@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good
5393,Jet BOOOO 🍅🍅🍅🍅 RT @JetBlue: Our fleet's on fleek. http://t.co/0WbJAWx7xD
11080,@AmericanAir pls tell me how to get a person on the phone asap
8838,@USAirways my number is 214-725-1966.  CANT WAIT...LOL #usairsucks
3890,@SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2
3556,"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper"
11394,"“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!"
1528,@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!
1267,@united you always surprise me with the awfulness of your airline. You guys suck. #worst
7734,@USAirways Handled. I found tkt on floor dropped by someone. No way - I’m in wheelchair - to get to podium.
1899,@united thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list.
4658,@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.
3005,@united my cats flight was delayed 1+hour  she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow 😭
2734,@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.
189,@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!
9998,@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.
9167,@USAirways @AmericanAir  best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done
2747,@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.
2047,@united yes to more food! Add some gluten free options while you're at it
7849,@USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?
2558,@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡
9274,@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.
8666,@USAirways understood and so does us airways.  Getting through tsa is the problem
11096,@AmericanAir you know nothing about customer service and I'll make sure everyone knows it
6396,@jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet?
3385,@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail
4555,@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!
1184,@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM
6420,@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim
5051,"@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san
Thanks a lot southwest!"
5311,@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?
2433,@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight.  Missing a black box? http://t.co/SJQEmDtQmA
6949,"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options."
10583,@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines
769,@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿
1685,@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm
8322,@USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans.
11111,@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?
11363,@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!
5578,@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home...
4426,@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?
466,"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round"
6265,@JetBlue Why would you charge money to transfer points to someone?
5734,@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG
11284,@AmericanAir she should not only get a refund but also an apology for the deplorable service.
5191,@SouthwestAir I need updates on my flights 464 & 3574. I have been on hold for over 2 hours.
5390,Lovely! RT @JetBlue: Our fleet’s on fleek. http://t.co/Hi6Fl1AX9E
860,@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.
7270,@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY???  SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???