员工,组别,平均通话时长,话务量,平均等待时间,工时利用率
1,乙,22.08,60,109.14,75%
2,乙,24.59,126,39.53,57%
3,乙,12,141,45.65,72%
4,甲,17.82,504,0.66,105%
5,甲,16.95,394,106.61,129%
6,丙,23.55,228,12.13,96%
7,甲,21.35,53,24.68,37%
8,乙,18.89,309,11.65,70%
9,甲,22.05,349,17.11,88%