Datasets:

Alpaca69B

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app-reviews_gold_standard

like 0

Terrible Security for Account Protection

My account got hacked during the early AM and someone registered my phone number on another device. I’ve been using WhatsApp for years and they never prompted me to create 2FA so I didn’t. The hacker was able to set 2FA and now I won’t be able to access for 7 days, and customer support does nothing about this., , Now I have to enjoy a 7 day battle of trying to prompt logins on my side to make sure the hacker doesn’t login uncontested on theirs and message my contacts, but I am not actually able to access since the 2FA cant be reset for 7 days. They also refuse to do anything like disable my account for the time being for security concerns, what I am failing to understand is what their concern is since I can’t even access my account cause of their security issues. , , HUGE security flaw and really ruined everything for me.

Security, Security

hacker, Support

negative, negative

Security - hacker - negative, Security - Support - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Terrible Security for Account Protection, My account got hacked during the early AM and someone registered my phone number on another device. I’ve been using WhatsApp for years and they never prompted me to create 2FA so I didn’t. The hacker was able to set 2FA and now I won’t be able to access for 7 days, and customer support does nothing about this., , Now I have to enjoy a 7 day battle of trying to prompt logins on my side to make sure the hacker doesn’t login uncontested on theirs and message my contacts, but I am not actually able to access since the 2FA cant be reset for 7 days. They also refuse to do anything like disable my account for the time being for security concerns, what I am failing to understand is what their concern is since I can’t even access my account cause of their security issues. , , HUGE security flaw and really ruined everything for me. Output: Security - hacker - negative, Security - Support - negative $$$

Family and Friends

WhatsApp allows me and my husband to connect with my family and friends and students scattered all around the world. I would not be able to connect with them otherwise due to high cost. We have an education foundation that keeps us connected with our orphaned and single parent students. My husband and I are the Mum and Papa to our students that they never had a chance to really know. , Without the ability to connect and draw strength, encouragement and support from one another on spiritual, mental and emotional levels, our lives are meaningless and found floundering. Thanks to WhatsApp we are truly connected.

App

socializing

positive

App - socializing - positive

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Family and Friends, WhatsApp allows me and my husband to connect with my family and friends and students scattered all around the world. I would not be able to connect with them otherwise due to high cost. We have an education foundation that keeps us connected with our orphaned and single parent students. My husband and I are the Mum and Papa to our students that they never had a chance to really know. , Without the ability to connect and draw strength, encouragement and support from one another on spiritual, mental and emotional levels, our lives are meaningless and found floundering. Thanks to WhatsApp we are truly connected. Output: App - socializing - positive $$$

A must have but still need some work

I def love whats app it’s a must have in phones! It just need work on the calls! Videos and audios don’t work as good as FaceTime, Snapchat or other apps. Glad they added the delete messages! Lol! Love the reste! The groups, sending pic and videos, saving links into and easy to find in the convo infos. Love the stories, editing when sending pictures etc! The lock on the voice message was the best option added!!! It used to drive me nuts! Glad we don’t loose the voice message neither when we receive a call! Good job!

Functionality, Functionality, Functionality, App, App, Functionality, Functionality, Functionality

Videocall, Audiocall,delete message, general, Stories, Editing Pictures, voice message lock, voice message

negative, negative, positive, positive, positive, positive, positive, positive

Functionality - Videocall - negative, Functionality - Audiocall,delete message - negative, Functionality - general - positive, App - Stories - positive, App - Editing Pictures - positive, Functionality - voice message lock - positive, Functionality - voice message - positive

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: A must have but still need some work, I def love whats app it’s a must have in phones! It just need work on the calls! Videos and audios don’t work as good as FaceTime, Snapchat or other apps. Glad they added the delete messages! Lol! Love the reste! The groups, sending pic and videos, saving links into and easy to find in the convo infos. Love the stories, editing when sending pictures etc! The lock on the voice message was the best option added!!! It used to drive me nuts! Glad we don’t loose the voice message neither when we receive a call! Good job! Output: Functionality - Videocall - negative, Functionality - Audiocall,delete message - negative, Functionality - general - positive, App - Stories - positive, App - Editing Pictures - positive, Functionality - voice message lock - positive, Functionality - voice message - positive $$$

Plenty of room for improvement

As an avid user of social internet media , I found WhatsApp is lacking in many convenient features offered in other apps. I use Facebook when I want to express some thoughts, events etc. But FB Messenger is not efficient in quick text, so I still resort to 20 years old practice in text msg like in Nokia phones. WhatsApp is subservient to the features offered by WeChat. Understood that WeChat is by Tencent in China, nevertheless the features are amazing. The Moment posting functions are like Facebook post. The conversation wether individual or in chat groups are more user friendly than WhatsApp. It allows recalling a wrong message sent in mistake. Attaching files and emojis are awesome. My only complain is that once viewed in one device the message cannot be reviewed in an other, which FB allows all history conversation once logged in. , , I lived in America over 47 years. I highly recommend friends to use WeChat for daily contacts over other apps.

Conversation

User friendly

negative

Conversation - User friendly - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Plenty of room for improvement, As an avid user of social internet media , I found WhatsApp is lacking in many convenient features offered in other apps. I use Facebook when I want to express some thoughts, events etc. But FB Messenger is not efficient in quick text, so I still resort to 20 years old practice in text msg like in Nokia phones. WhatsApp is subservient to the features offered by WeChat. Understood that WeChat is by Tencent in China, nevertheless the features are amazing. The Moment posting functions are like Facebook post. The conversation wether individual or in chat groups are more user friendly than WhatsApp. It allows recalling a wrong message sent in mistake. Attaching files and emojis are awesome. My only complain is that once viewed in one device the message cannot be reviewed in an other, which FB allows all history conversation once logged in. , , I lived in America over 47 years. I highly recommend friends to use WeChat for daily contacts over other apps. Output: Conversation - User friendly - negative $$$

What’s app

So this app is great I love it! But the only catch is my dad, he won’t let me do anything and if I have something he doesn’t like he will yell at me and sometimes hit me to, for example: I’m not aloud to have friends he hasn’t met and I’m not aloud to talk to the ones he met outside of school, he constantly goes through my contacts and yells at me for the littlest things he treats my all the guys in our family better than the girls, he also controls my mom but she can’t really do anything about it. I don’t know what to do, I know this isn’t relevant to the app but I just want to tell someone, I don’t know what to do about it does anyone have advice? Also this has been going on for years and it’s only getting worse.

App

general

positive

App - general - positive

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: What’s app, So this app is great I love it! But the only catch is my dad, he won’t let me do anything and if I have something he doesn’t like he will yell at me and sometimes hit me to, for example: I’m not aloud to have friends he hasn’t met and I’m not aloud to talk to the ones he met outside of school, he constantly goes through my contacts and yells at me for the littlest things he treats my all the guys in our family better than the girls, he also controls my mom but she can’t really do anything about it. I don’t know what to do, I know this isn’t relevant to the app but I just want to tell someone, I don’t know what to do about it does anyone have advice? Also this has been going on for years and it’s only getting worse. Output: App - general - positive $$$

Support is not helpful - problem resetting my two step verification PIN

Am utterly disappointed in WhatsApp support’s ability to provide help. Having forgotten my PIN for the two step verification, I requested the reset email from the app many times but still did not receive it (FYI, my email is registered as I have received that email before). Upon contacting support, most times I received the FAQ response, and a few times, an actual person (Meg) would reply. But a solution was never provided. , It’s been a week and the option to reset the account is now available, but this means all pending messages will be deleted - impacting both personal and work correspondence. Can anyone at WhatsApp send me the reset PIN email instead? I do not wish to reset the account if possible.

Two step verification, Support

mail reset, helpful

negative, negative

Two step verification - mail reset - negative, Support - helpful - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Support is not helpful - problem resetting my two step verification PIN, Am utterly disappointed in WhatsApp support’s ability to provide help. Having forgotten my PIN for the two step verification, I requested the reset email from the app many times but still did not receive it (FYI, my email is registered as I have received that email before). Upon contacting support, most times I received the FAQ response, and a few times, an actual person (Meg) would reply. But a solution was never provided. , It’s been a week and the option to reset the account is now available, but this means all pending messages will be deleted - impacting both personal and work correspondence. Can anyone at WhatsApp send me the reset PIN email instead? I do not wish to reset the account if possible. Output: Two step verification - mail reset - negative, Support - helpful - negative $$$

Buh Bye WhatsApp and Facebook

Am I suffering from battered wife syndrome? My privacy is constantly being abused by Facebook, who owns WhatsApp... but I stay. Facebook has lost my trust multiple times... but I stay. Facebook has stolen my data and sold it to the highest bidder... but I stay. Facebook was caught illegally monetizing me... but I stay. I am constantly manipulated by your feeds while my reality is twisted into a version that appeases your advertisers.... but I stay. Facebook was put on trial by multiple governments for not securing our data... but I stay. It’s time I stand up to this bully and abuser and walk away, this time for good. See ya WhatsApp. Buh bye Facebook. Thank you for helping me realize that my data is exactly that, it’s mine. You no longer have permission to monetize my interests, my values, or my private conversations. Never again.

privacy, privacy

stolen and sold data, illegal monetizing

negative, negative

privacy - stolen and sold data - negative, privacy - illegal monetizing - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Buh Bye WhatsApp and Facebook, Am I suffering from battered wife syndrome? My privacy is constantly being abused by Facebook, who owns WhatsApp... but I stay. Facebook has lost my trust multiple times... but I stay. Facebook has stolen my data and sold it to the highest bidder... but I stay. Facebook was caught illegally monetizing me... but I stay. I am constantly manipulated by your feeds while my reality is twisted into a version that appeases your advertisers.... but I stay. Facebook was put on trial by multiple governments for not securing our data... but I stay. It’s time I stand up to this bully and abuser and walk away, this time for good. See ya WhatsApp. Buh bye Facebook. Thank you for helping me realize that my data is exactly that, it’s mine. You no longer have permission to monetize my interests, my values, or my private conversations. Never again. Output: privacy - stolen and sold data - negative, privacy - illegal monetizing - negative $$$

Definitely recommend (internationally)

My sister recently moved to Spain, and this is what we have to use to text internationally. Everything is going good so far. I haven’t discovered any bugs, or glitches yet (if there are even any). I also love how you can display the background to different options given. Quite impressive. I definitely think iMessage should update to that. It would make Apple even better. Anyways, thank you Facebook for creating this app, I can tell that I’ll one using it a lot lately.

App, App, Functionality

bugs, glitches, background

positive, positive, positive

App - bugs - positive, App - glitches - positive, Functionality - background - positive

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Definitely recommend (internationally), My sister recently moved to Spain, and this is what we have to use to text internationally. Everything is going good so far. I haven’t discovered any bugs, or glitches yet (if there are even any). I also love how you can display the background to different options given. Quite impressive. I definitely think iMessage should update to that. It would make Apple even better. Anyways, thank you Facebook for creating this app, I can tell that I’ll one using it a lot lately. Output: App - bugs - positive, App - glitches - positive, Functionality - background - positive $$$

New to WhatsApp

As I gain experience I am certain that my proficiency will improve. In the meantime, I have found a few things less than intuitive to me, a much older user., I have two friends out of the country who prefer WhatsApp. Fortunately they are both very understanding and are putting up with my learning curve., I have not attempted voice communications, largely due to a significant time difference, but I am certain the opportunity will come to gain that experience in addition to sending text and photos., It just takes patience and practice.

Usability

Intuition

negative

Usability - Intuition - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: New to WhatsApp, As I gain experience I am certain that my proficiency will improve. In the meantime, I have found a few things less than intuitive to me, a much older user., I have two friends out of the country who prefer WhatsApp. Fortunately they are both very understanding and are putting up with my learning curve., I have not attempted voice communications, largely due to a significant time difference, but I am certain the opportunity will come to gain that experience in addition to sending text and photos., It just takes patience and practice. Output: Usability - Intuition - negative $$$

New Updates Are Trash

First: , , Before i was able to see the # of people that saw my story without having to log into the actual story….. now I cant… what are you doing? You’re making WhatsApp into a little version of Facebook, did you see how many stars Facebook has on Apple Store? It’s almost -1 on top of the fact you can’t even express yourself cause y’all block our accounts….ridiculous!!!!!, , Second:, , I do not want any channels. I stay away from social media not to have to see any of these ridiculous celebrities and their nonsense…. Now i have BadBun ny displayed to be followed…… why? You need to make an option for people to TURN THESE OFF! I didn’t like it on Facebook and I don’t like it here. It’s gotten to the point i don’t even want to have WhatsApp anymore and I’ve had it for over 12 years……. Stop trying to perfect this and perfect the signal and audio/video quality. Some of us are old school and don’t want to look into celebrities…. I only watch my contacts stories…. , , Third: , , If you keep adding more “technology” to this app a lot of people will stop using it…. Mark my words…. We liked the SIMPLICITY of the app, how easy it was for us to communicate with our families in other countries…. Now it’s like i said in the first paragraph “a little version of Facebook” we don’t want that….. we want silence and privacy…. Not that we can have all that with y’all anyways…..

Feature, Feature, Feature

Story view count, Channels, Video and Audio Quality

negative, negative, negative

Feature - Story view count - negative, Feature - Channels - negative, Feature - Video and Audio Quality - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: New Updates Are Trash, First: , , Before i was able to see the # of people that saw my story without having to log into the actual story….. now I cant… what are you doing? You’re making WhatsApp into a little version of Facebook, did you see how many stars Facebook has on Apple Store? It’s almost -1 on top of the fact you can’t even express yourself cause y’all block our accounts….ridiculous!!!!!, , Second:, , I do not want any channels. I stay away from social media not to have to see any of these ridiculous celebrities and their nonsense…. Now i have BadBun ny displayed to be followed…… why? You need to make an option for people to TURN THESE OFF! I didn’t like it on Facebook and I don’t like it here. It’s gotten to the point i don’t even want to have WhatsApp anymore and I’ve had it for over 12 years……. Stop trying to perfect this and perfect the signal and audio/video quality. Some of us are old school and don’t want to look into celebrities…. I only watch my contacts stories…. , , Third: , , If you keep adding more “technology” to this app a lot of people will stop using it…. Mark my words…. We liked the SIMPLICITY of the app, how easy it was for us to communicate with our families in other countries…. Now it’s like i said in the first paragraph “a little version of Facebook” we don’t want that….. we want silence and privacy…. Not that we can have all that with y’all anyways….. Output: Feature - Story view count - negative, Feature - Channels - negative, Feature - Video and Audio Quality - negative $$$

Updates aren’t great

Menus are more confusing and there’s more steps to get to friends wishlists. I wish the date when something was added to your friends list would still show up, people don’t always delete older things and it would be nice to know when they added something. It would be nice to be able to add something easily to multiple lists. , And as always the cheap crap from china that has different reviews/bot reviews/scam reviews making things that don’t work look like they do is just overrun on here. It’s insane how you have to read every single review and decide if they’re a bot or being paid for their review still.

Usability, Usability, Feature, Feature

Menu, friends wishlist, date when something is added to friends list, add to multiple lists

negative, negative, negative, negative, negative

Usability - Menu - negative, Usability - friends wishlist - negative, Feature - date when something is added to friends list - negative, Feature - add to multiple lists - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Updates aren’t great, Menus are more confusing and there’s more steps to get to friends wishlists. I wish the date when something was added to your friends list would still show up, people don’t always delete older things and it would be nice to know when they added something. It would be nice to be able to add something easily to multiple lists. , And as always the cheap crap from china that has different reviews/bot reviews/scam reviews making things that don’t work look like they do is just overrun on here. It’s insane how you have to read every single review and decide if they’re a bot or being paid for their review still. Output: Usability - Menu - negative, Usability - friends wishlist - negative, Feature - date when something is added to friends list - negative, Feature - add to multiple lists - negative $$$

Outer Range movie was very good, evil and good fighting against each other to have power

I The movie was very good I hope they have a second season what happen with the little girl and her mother and the two old men are the other boys father dead two that’s really very sick I would like to know all of this all updates enjoyed the movie so much it showed the evil and the good the fighting first power was sad but I enjoy Halik and it had a little girl found a mother I was very happy again whatever happened to them afterwards I don’t know enjoyed the movie very I enjoyed the movie

nan - nan - nan

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Outer Range movie was very good, evil and good fighting against each other to have power, I The movie was very good I hope they have a second season what happen with the little girl and her mother and the two old men are the other boys father dead two that’s really very sick I would like to know all of this all updates enjoyed the movie so much it showed the evil and the good the fighting first power was sad but I enjoy Halik and it had a little girl found a mother I was very happy again whatever happened to them afterwards I don’t know enjoyed the movie very I enjoyed the movie Output: nan - nan - nan $$$

App is unuseable and needs an update desperately

As I’m reviewing the product information of a product, the app will go white except for the top bar and the bottom bar. The product information and images will completely disappear. The product you were looking at has vanished and you cannot interact with it. This is extremely frustrating because you have to start your search over and hope the product you were looking at appears again — and you would think it would be at the top of the search results, but it is usually nowhere near the top or unable to be found. This happens to me over and over again. It has taken me several days to purchase one item.

Bug

Product vanish

negative

Bug - Product vanish - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: App is unuseable and needs an update desperately, As I’m reviewing the product information of a product, the app will go white except for the top bar and the bottom bar. The product information and images will completely disappear. The product you were looking at has vanished and you cannot interact with it. This is extremely frustrating because you have to start your search over and hope the product you were looking at appears again — and you would think it would be at the top of the search results, but it is usually nowhere near the top or unable to be found. This happens to me over and over again. It has taken me several days to purchase one item. Output: Bug - Product vanish - negative $$$

Day by day they get worse and worse

Been using this app for over 10 years, recently (last couple of years) they have been absolute trash. Deliveries made to wrong address, delivery getting delayed so the prime membership becomes a waste. You’re playing for services they no longer can perform, witch means you’re playing for stress and frustration. If you need a package on Monday, you end up getting on Wednesday or even later because you can’t file a complaint until 24 hours have passed since your supposed delivery. They no longer take pictures or “deliveries” witch makes settling disputes even more challenging. Why do I have to challenge my deliveries!?! Y’all need to do what y’all are getting payed for. Hold your employees accountable.

Delivery

Time

negative

Delivery - Time - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Day by day they get worse and worse, Been using this app for over 10 years, recently (last couple of years) they have been absolute trash. Deliveries made to wrong address, delivery getting delayed so the prime membership becomes a waste. You’re playing for services they no longer can perform, witch means you’re playing for stress and frustration. If you need a package on Monday, you end up getting on Wednesday or even later because you can’t file a complaint until 24 hours have passed since your supposed delivery. They no longer take pictures or “deliveries” witch makes settling disputes even more challenging. Why do I have to challenge my deliveries!?! Y’all need to do what y’all are getting payed for. Hold your employees accountable. Output: Delivery - Time - negative $$$

I give them 4 stars for their body of work over the years BUT…

I’ve been a prime member for a very long time. I’m disabled and it’s really helped my shopping. However in the past six months their deliveries have gone down hill. Items that were needed quickly we’re lost in transit. And although they replaced the product or refunded me to fix the problem. But it wasn’t about the $$$. I needed the product quickly. It didn’t come. Their delivery estimates have been off more than ever. Sometimes you don’t get the real delivery estimate until AFTER buying the product. It felt shifty. I cancelled one order because of this misleading practice.

Shopping, Delivery, Delivery

Disability, lost packages, Timing

positive, negative, negative

Shopping - Disability - positive, Delivery - lost packages - negative, Delivery - Timing - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: I give them 4 stars for their body of work over the years BUT…, I’ve been a prime member for a very long time. I’m disabled and it’s really helped my shopping. However in the past six months their deliveries have gone down hill. Items that were needed quickly we’re lost in transit. And although they replaced the product or refunded me to fix the problem. But it wasn’t about the $$$. I needed the product quickly. It didn’t come. Their delivery estimates have been off more than ever. Sometimes you don’t get the real delivery estimate until AFTER buying the product. It felt shifty. I cancelled one order because of this misleading practice. Output: Shopping - Disability - positive, Delivery - lost packages - negative, Delivery - Timing - negative $$$

Switching accounts

I use to be able to have 3-4 separate accounts that I could switch back and forth between super easily. Recently the “switch accounts” option disappeared from the normal spot in account settings that it was. Took some time and I found it finally. But when I went on there all my accounts that I was using were gone and logged out of. Tried to add one back and it didn’t work. Not sure if this option is going away now but not happy that I can’t have more than one account on the app. I use it for when I’m buying presents and don’t want that person to know, so I’ll switch accounts and buy off a different one.

Feature

switch accounts

negative

Feature - switch accounts - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Switching accounts, I use to be able to have 3-4 separate accounts that I could switch back and forth between super easily. Recently the “switch accounts” option disappeared from the normal spot in account settings that it was. Took some time and I found it finally. But when I went on there all my accounts that I was using were gone and logged out of. Tried to add one back and it didn’t work. Not sure if this option is going away now but not happy that I can’t have more than one account on the app. I use it for when I’m buying presents and don’t want that person to know, so I’ll switch accounts and buy off a different one. Output: Feature - switch accounts - negative $$$

PLEASEEEEE READ

READ THIS ❤️ Ok so im gonna tell you the truth and ONLY the truth. 😊 I mean there is VERY good sellers on here and the app CANNOT help what products are good or not. 🎀 The app functions well, ( i use it all the timeeeeee). 😆 But the only thing is its NOT much different than using Safari or Google. 👀 Just kinda wish there was SOME personalization options and a dark mode, etc. 🧡 The thing is i will go into the app, the front page is a bit laggy and slow but adding things to your cart is EAISER THAN EVER.😍 Instead of it taking you to ur cart blah blah blah it just says “Added to Cart ✔️” . , —💕 thanks for reading hope this is helpful💕—

Shopping, Product, Feature, Feature, Feature

Sellers, review, personalization, dark mode, adding to cart

positive, negative, negative, negative, positive

Shopping - Sellers - positive, Product - review - negative, Feature - personalization - negative, Feature - dark mode - negative, Feature - adding to cart - positive

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: PLEASEEEEE READ, READ THIS ❤️ Ok so im gonna tell you the truth and ONLY the truth. 😊 I mean there is VERY good sellers on here and the app CANNOT help what products are good or not. 🎀 The app functions well, ( i use it all the timeeeeee). 😆 But the only thing is its NOT much different than using Safari or Google. 👀 Just kinda wish there was SOME personalization options and a dark mode, etc. 🧡 The thing is i will go into the app, the front page is a bit laggy and slow but adding things to your cart is EAISER THAN EVER.😍 Instead of it taking you to ur cart blah blah blah it just says “Added to Cart ✔️” . , —💕 thanks for reading hope this is helpful💕— Output: Shopping - Sellers - positive, Product - review - negative, Feature - personalization - negative, Feature - dark mode - negative, Feature - adding to cart - positive $$$

Tremendous Service!!!

Packages are always neat, clean, and on time. Workers are always courteous and thorough during delivery. The appearance of my delivery workers is always professional and clean. The checkout process has always been safe, efficient, and user friendly. The “recommended items” and “people also viewed” sections are frequently helpful in determining the best purchase options for my family. I noticed and highly appreciated the prioritization and promptness in delivering personal protective equipment during the COVID-19 pandemic.

Delivery, Delivery, Safety, Usability, Feature, Feature

packeging, timing, check, checkout, checkout, recommended items section, people also viewed section

positive, positive, positive, positive, positive, positive

Delivery - packeging - positive, Delivery - timing - positive, Safety - check - positive, Usability - checkout - positive, Feature - checkout - positive, Feature - recommended items section - positive

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Tremendous Service!!!, Packages are always neat, clean, and on time. Workers are always courteous and thorough during delivery. The appearance of my delivery workers is always professional and clean. The checkout process has always been safe, efficient, and user friendly. The “recommended items” and “people also viewed” sections are frequently helpful in determining the best purchase options for my family. I noticed and highly appreciated the prioritization and promptness in delivering personal protective equipment during the COVID-19 pandemic. Output: Delivery - packeging - positive, Delivery - timing - positive, Safety - check - positive, Usability - checkout - positive, Feature - checkout - positive, Feature - recommended items section - positive $$$

Regular Customer

I very much enjoy the service and have for years. I was banned a few years ago from asking product questions or reviews. Never told me what I did but I do know a seller had totally misled me, I complained on the review and you banned me. That review enticed him to fully refund the order and he told me to keep the item. He flat out tried to steal, he got caught and I got banned. I have no problem being banned from reviews but it does make it difficult to find answers to specific questions that might cause me to buy or pass on a product. I would like to be allowed to at least ask product questions. Thank you.

Service, Seller

general, review

positive, negative

Service - general - positive, Seller - review - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Regular Customer, I very much enjoy the service and have for years. I was banned a few years ago from asking product questions or reviews. Never told me what I did but I do know a seller had totally misled me, I complained on the review and you banned me. That review enticed him to fully refund the order and he told me to keep the item. He flat out tried to steal, he got caught and I got banned. I have no problem being banned from reviews but it does make it difficult to find answers to specific questions that might cause me to buy or pass on a product. I would like to be allowed to at least ask product questions. Thank you. Output: Service - general - positive, Seller - review - negative $$$

Search bar is in the way

Moving the search bar to the bottom of the screen is very distracting and gets in the way of looking at products. It makes the menu bar at the bottom disappear when you start scrolling and to make it reappear you have to scroll back up a little which is a waste of time. I want full access to the search bar and the menu bar simultaneously, not one at a time. At the very least make the search bar location optional. Some find it being at the bottom better and others, like me, like it at the top. But this is so annoying right now.

Feature

search bar

negative

Feature - search bar - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Search bar is in the way, Moving the search bar to the bottom of the screen is very distracting and gets in the way of looking at products. It makes the menu bar at the bottom disappear when you start scrolling and to make it reappear you have to scroll back up a little which is a waste of time. I want full access to the search bar and the menu bar simultaneously, not one at a time. At the very least make the search bar location optional. Some find it being at the bottom better and others, like me, like it at the top. But this is so annoying right now. Output: Feature - search bar - negative $$$

RIP off

Very unhappy about my experience with teledoc. My oldest child had strep a few months ago and was exhibiting the same symptoms this past Saturday. I didn’t want to get her and my 13 month old out into the public so I scheduled a teledoc appointment via video chat in hopes of getting her some antibiotics. The doctor spoke with me for less than 2 minutes, did not even look at my child or ask to see her throat or anything, and then I was told to go get her tested. So then I was charged $45 for nothing. I had to get my children out and go to an urgent care and wait 4 hours to get her tested, and pay another doctor for a visit, and guess what, yep, she had strep. So I called teledoc customer service and asked why I was charged when my daughter wasn’t seen, and they said “the doctor gave you a treatment plan to seek medical care.” ABSOLUTELY RIDICULOUS. I will NOT be using teledoc again and I will be warning every single person I know about this.

Communication

Doctor

negative

Communication - Doctor - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: RIP off, Very unhappy about my experience with teledoc. My oldest child had strep a few months ago and was exhibiting the same symptoms this past Saturday. I didn’t want to get her and my 13 month old out into the public so I scheduled a teledoc appointment via video chat in hopes of getting her some antibiotics. The doctor spoke with me for less than 2 minutes, did not even look at my child or ask to see her throat or anything, and then I was told to go get her tested. So then I was charged $45 for nothing. I had to get my children out and go to an urgent care and wait 4 hours to get her tested, and pay another doctor for a visit, and guess what, yep, she had strep. So I called teledoc customer service and asked why I was charged when my daughter wasn’t seen, and they said “the doctor gave you a treatment plan to seek medical care.” ABSOLUTELY RIDICULOUS. I will NOT be using teledoc again and I will be warning every single person I know about this. Output: Communication - Doctor - negative $$$

Love Teladoc

I’ve been using Teladoc for awhile now and it has been great. I’ve had a couple doctors that seemed very uncaring and rude, but I just hang up and request again. Most cases, the next doctor is so much better. If I ever need a prescription refill, they are on it! I love it! I hate taking my boys to urgent care or ER because most times, the people are way worse. This saves me a 45 min drive and hours in an environment I rather not be exposed to. I’ve done video consults and phone consults and the both are great. I haven’t left a review in the past, but today I had the best doctor call for my boys and was on the phone with him for 36 mins. He answered every question I had. He gave great advice and backed up what he said with explaining why he felt that way. He listened to both boys and was very honest and caring and was overall the best doctor I’ve ever spoken with. I hope I can call in and request him for further consults in the future. Overall, great experience and I’ll continue to use this app.

nan - nan - nan

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Love Teladoc, I’ve been using Teladoc for awhile now and it has been great. I’ve had a couple doctors that seemed very uncaring and rude, but I just hang up and request again. Most cases, the next doctor is so much better. If I ever need a prescription refill, they are on it! I love it! I hate taking my boys to urgent care or ER because most times, the people are way worse. This saves me a 45 min drive and hours in an environment I rather not be exposed to. I’ve done video consults and phone consults and the both are great. I haven’t left a review in the past, but today I had the best doctor call for my boys and was on the phone with him for 36 mins. He answered every question I had. He gave great advice and backed up what he said with explaining why he felt that way. He listened to both boys and was very honest and caring and was overall the best doctor I’ve ever spoken with. I hope I can call in and request him for further consults in the future. Overall, great experience and I’ll continue to use this app. Output: nan - nan - nan $$$

Don’t use Teladoc!

Don’t use Teladoc! There’s a reason their reviews are turned off on Facebook. If you want to see real opinions, check other sources like the BBB. , , I’m immunocompromised and dealing with shingles pain. I’m young, so the fact that I have shingles in the first place is bananas. I had seen an urgent care doctor about 12 hours before seeing Teladoc, and they gave me my diagnosis and prescribed some antiviral medication. At that point my pain was bearable. However, the boils on my rash opened up later that evening and started to bleed and cause serious discomfort., , I was connected with Pareshbhai Bharodiya at Teladoc. After explaining the excruciating pain I was experiencing, he told me to “tough it out.” He offered zero empathy and nothing in regard to a course of treatment. Didn’t tell me what to do about the open sores. Didn’t give tips on some OTC meds to use until I could see my doctor. I was left suffering that entire night. , , Luckily I saw a real doctor the next day that gave me tons of tips to help, and I’m finally starting to feel better., , Teladoc refuses to give a refund for my visit because “diagnosis and treatment aren’t guaranteed.” But why else would someone seek out medical advice? , , Teladoc is awful, and this doctor in particular is criminally horrible. Their lack of empathy and care is criminal. PLEASE do not use this service. There are so many other telemedicine services out there.

Communication, Communication

helpful, empathy

negative, negative

Communication - helpful - negative, Communication - empathy - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Don’t use Teladoc!, Don’t use Teladoc! There’s a reason their reviews are turned off on Facebook. If you want to see real opinions, check other sources like the BBB. , , I’m immunocompromised and dealing with shingles pain. I’m young, so the fact that I have shingles in the first place is bananas. I had seen an urgent care doctor about 12 hours before seeing Teladoc, and they gave me my diagnosis and prescribed some antiviral medication. At that point my pain was bearable. However, the boils on my rash opened up later that evening and started to bleed and cause serious discomfort., , I was connected with Pareshbhai Bharodiya at Teladoc. After explaining the excruciating pain I was experiencing, he told me to “tough it out.” He offered zero empathy and nothing in regard to a course of treatment. Didn’t tell me what to do about the open sores. Didn’t give tips on some OTC meds to use until I could see my doctor. I was left suffering that entire night. , , Luckily I saw a real doctor the next day that gave me tons of tips to help, and I’m finally starting to feel better., , Teladoc refuses to give a refund for my visit because “diagnosis and treatment aren’t guaranteed.” But why else would someone seek out medical advice? , , Teladoc is awful, and this doctor in particular is criminally horrible. Their lack of empathy and care is criminal. PLEASE do not use this service. There are so many other telemedicine services out there. Output: Communication - helpful - negative, Communication - empathy - negative $$$

Waste of time

I’ve had an account for a few months since my employer provided it. I thought I had had everything set up online through their website. Except my fault I forgot the password, their fault the password reset email was blank along with every other email they sent me. I called at 11 at night the lady said someone would reach out to me in within the next hour no one did teladoc called me and told me that the provider could not get ahold of me, so I gave her a new number. An hour later same lady calls back and wants to know if I would still like to wait for someone to call or if I just wanted to wait until morning. If I wanted to wait until morning why wouldn’t I just go to the hospital obviously if I’m calling at 11 o’clock at night I wanted to talk to someone now. Waste of time and money

Communication

customer support

negative

Communication - customer support - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Waste of time, I’ve had an account for a few months since my employer provided it. I thought I had had everything set up online through their website. Except my fault I forgot the password, their fault the password reset email was blank along with every other email they sent me. I called at 11 at night the lady said someone would reach out to me in within the next hour no one did teladoc called me and told me that the provider could not get ahold of me, so I gave her a new number. An hour later same lady calls back and wants to know if I would still like to wait for someone to call or if I just wanted to wait until morning. If I wanted to wait until morning why wouldn’t I just go to the hospital obviously if I’m calling at 11 o’clock at night I wanted to talk to someone now. Waste of time and money Output: Communication - customer support - negative $$$

Waited HOURS & still no call from doctor

I have used this in the past. The last time was about a year ago. This time I scheduled, I was called back to be told the wait time was very long and it could be hours before I received a call from doctor. She then asked if I would still like to wait or cancel and I decided to wait because I did not want to go to the ER. Hours passed and she called again telling me 2 doctors tried to call me and I didn’t answer. No! I had zero missed calls and had my phone on me waiting. She then said if I didn’t answer next time, it would be canceled. Again she asked if I wanted to wait or cancel & I said wait. I never received a call from the doctor but the service called again & that’s when I just said forget it! I guess I’m going to the ER now.

Communication

Wait time

negative

Communication - Wait time - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Waited HOURS & still no call from doctor, I have used this in the past. The last time was about a year ago. This time I scheduled, I was called back to be told the wait time was very long and it could be hours before I received a call from doctor. She then asked if I would still like to wait or cancel and I decided to wait because I did not want to go to the ER. Hours passed and she called again telling me 2 doctors tried to call me and I didn’t answer. No! I had zero missed calls and had my phone on me waiting. She then said if I didn’t answer next time, it would be canceled. Again she asked if I wanted to wait or cancel & I said wait. I never received a call from the doctor but the service called again & that’s when I just said forget it! I guess I’m going to the ER now. Output: Communication - Wait time - negative $$$

Pointless

This app is a hit or miss. I don’t understand the point of having this if the doctors don’t want to help. They don’t like to prescribe anything to you and recommend to go see a doctor in person. Even with the symptoms you tell them you’re experiencing. On top of telling them you’ve had a history of these problems.. I told one doctor I was experiencing really bad migraines and he told me there was nothing he can prescribe other than the over the counter meds I been taking.. after telling him NOTHING is working. I’ve googled plenty of medicines specifically for migraines that can be prescribe. So now, I have to go out to seek help elsewhere, all bc of a pointless paid visit. Very annoying. Not to mention the sinus infection I had and they told me they couldn’t prescribe me anything.

Doctors

Helpful

negative

Doctors - Helpful - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Pointless, This app is a hit or miss. I don’t understand the point of having this if the doctors don’t want to help. They don’t like to prescribe anything to you and recommend to go see a doctor in person. Even with the symptoms you tell them you’re experiencing. On top of telling them you’ve had a history of these problems.. I told one doctor I was experiencing really bad migraines and he told me there was nothing he can prescribe other than the over the counter meds I been taking.. after telling him NOTHING is working. I’ve googled plenty of medicines specifically for migraines that can be prescribe. So now, I have to go out to seek help elsewhere, all bc of a pointless paid visit. Very annoying. Not to mention the sinus infection I had and they told me they couldn’t prescribe me anything. Output: Doctors - Helpful - negative $$$

Just got my Teladoc Membership Card

I just received my Teladoc membership card in the mail via my place of work. Initially I thought, “Wow this is a great idea and a huge time saver!!!” Then I started to read the reviews about the lack of compassion patients are receiving from doctors to the instances where people are being rushed off the phone without feeling like they were probably “treated” by the physician that they paid for to talk to. After reading these reviews and doing more research on Teladoc this evening I got off the couch, walked over to the shredder, and placed my Teladoc membership card ever so gently into it and turned it into a hundred pieces. From what I’ve read, the shredder probably treated me better than some of the physicians would. It’s a shame that a few rotten apples can ruin the bunch because it is a great idea, but when you have people who truly don’t care about either their job or the people they’re treating it’s just a recipe for disaster. Sounds like it’s time for an internal team meeting to discuss customer service and schedule sensitivity training.

Communications

Compassion

negative

Communications - Compassion - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Just got my Teladoc Membership Card, I just received my Teladoc membership card in the mail via my place of work. Initially I thought, “Wow this is a great idea and a huge time saver!!!” Then I started to read the reviews about the lack of compassion patients are receiving from doctors to the instances where people are being rushed off the phone without feeling like they were probably “treated” by the physician that they paid for to talk to. After reading these reviews and doing more research on Teladoc this evening I got off the couch, walked over to the shredder, and placed my Teladoc membership card ever so gently into it and turned it into a hundred pieces. From what I’ve read, the shredder probably treated me better than some of the physicians would. It’s a shame that a few rotten apples can ruin the bunch because it is a great idea, but when you have people who truly don’t care about either their job or the people they’re treating it’s just a recipe for disaster. Sounds like it’s time for an internal team meeting to discuss customer service and schedule sensitivity training. Output: Communications - Compassion - negative $$$

$40 to tell me I need rest?

I’ve had several colds over the course of my life time. This particular cold has lasted over 7 days and I thought just maybe a doctor could prescribe me a decongestant and cough medicine since the over the counter medications aren’t worksheets for me. In the past I’ve had doctors prescribed me medicines for colds with no problem just to give me some relief. I prefer a prescription because it’s cheaper and is usually covered by my insurance (over the counter meds cost so much more!) The Doctor that I spoke to pretty much cold me to get some rest drink lots of fluids and buy more over the counter cold medications. This conversation was much like the one FREE one you’d have with your local pharmacy when seeking medications in the drugstore. Not only did I waste money ($40) I also have to take my sick behind to the drug store and look for MORE cold meds that will probably add up to an additional $40 😪🤧🤬

Doctors

helpful

negative

Doctors - helpful - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: $40 to tell me I need rest?, I’ve had several colds over the course of my life time. This particular cold has lasted over 7 days and I thought just maybe a doctor could prescribe me a decongestant and cough medicine since the over the counter medications aren’t worksheets for me. In the past I’ve had doctors prescribed me medicines for colds with no problem just to give me some relief. I prefer a prescription because it’s cheaper and is usually covered by my insurance (over the counter meds cost so much more!) The Doctor that I spoke to pretty much cold me to get some rest drink lots of fluids and buy more over the counter cold medications. This conversation was much like the one FREE one you’d have with your local pharmacy when seeking medications in the drugstore. Not only did I waste money ($40) I also have to take my sick behind to the drug store and look for MORE cold meds that will probably add up to an additional $40 😪🤧🤬 Output: Doctors - helpful - negative $$$

It’s ok.

I use this app for teletherapy with a counselor. I love the profiles for each counselor-very helpful when selecting one! , The app is easy and smooth to use for the appointment., But scheduling can be very complicated! So many emails! So many hoops to jump through! And it’s often hard to tell whether or not the appointment IS actually scheduled. Sometimes I get a message saying my counselor needs to reschedule, but my Dashboard still shows I have the original appointment. I wish they would improve the scheduling process and how this app communicates about scheduling. It’s very confusing., If scheduling were more user-friendly this app would be pretty much perfect.

Appointment, Bug

Scheduling, Appointment Rescheduling

negative, negative

Appointment - Scheduling - negative, Bug - Appointment Rescheduling - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: It’s ok., I use this app for teletherapy with a counselor. I love the profiles for each counselor-very helpful when selecting one! , The app is easy and smooth to use for the appointment., But scheduling can be very complicated! So many emails! So many hoops to jump through! And it’s often hard to tell whether or not the appointment IS actually scheduled. Sometimes I get a message saying my counselor needs to reschedule, but my Dashboard still shows I have the original appointment. I wish they would improve the scheduling process and how this app communicates about scheduling. It’s very confusing., If scheduling were more user-friendly this app would be pretty much perfect. Output: Appointment - Scheduling - negative, Bug - Appointment Rescheduling - negative $$$

False Advertising- not 24 hours in my experience

I’ve had pretty good help on the occasion I can get a call back. The exception is with pediatrics. A lot of that is just send them to the regular doctor so it’s like paying twice., , The issue is that the last 3 times I’ve tried to use it after hours I wait hours and have to watch for a text asking if I still want to be seen or the cancel me. Eventually the cancel with no follow up. I think it is unlikely they have 24 hour doctors and just hope no one notices because they don’t use it often. I have a big family so we tried to use it more frequently. I am currently 1.5 hours into waiting for a call back. I imagine if it goes as normal they will cancel my appointment around 4 am.

Service, Scheduling

pediatrics, 24-hour doctors

negative, negative

Service - pediatrics - negative, Scheduling - 24-hour doctors - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: False Advertising- not 24 hours in my experience, I’ve had pretty good help on the occasion I can get a call back. The exception is with pediatrics. A lot of that is just send them to the regular doctor so it’s like paying twice., , The issue is that the last 3 times I’ve tried to use it after hours I wait hours and have to watch for a text asking if I still want to be seen or the cancel me. Eventually the cancel with no follow up. I think it is unlikely they have 24 hour doctors and just hope no one notices because they don’t use it often. I have a big family so we tried to use it more frequently. I am currently 1.5 hours into waiting for a call back. I imagine if it goes as normal they will cancel my appointment around 4 am. Output: Service - pediatrics - negative, Scheduling - 24-hour doctors - negative $$$

It’s ok

It’s an ok way to learn, it’s saying that I’m on level 3 because I know certain words and phrases but I know that I absolutely couldn’t use them in a conversation right now or even understand if they were spoken to me. So it’s like yes I’m on to the next stage but I’m not confident in any of it. The conversations during the review help, but it’s not something i can go back and listen to and practice and it goes by so fast. I wish it would start you off with very basic sentences and form that into a very beginner, slow conversation, so that you actually UNDERSTAND HOW to have and form sentences and conversate. Then it would stick much better. But coming out of the gate listening to a full conversation is very intimidating, it makes you feel like you don’t know anything, especially when you have to replay it 19x, then forget most of it again once you go to the next section. The methods need to be adjusted to a more realistic way of learning, understanding, and retaining, before going right to conversation mode. The fluent conversations should be something optional to listen to/engage in. It’s just quite overwhelming

review, Conversations

overwhelming

positive, negative

review - overwhelming - positive

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: It’s ok, It’s an ok way to learn, it’s saying that I’m on level 3 because I know certain words and phrases but I know that I absolutely couldn’t use them in a conversation right now or even understand if they were spoken to me. So it’s like yes I’m on to the next stage but I’m not confident in any of it. The conversations during the review help, but it’s not something i can go back and listen to and practice and it goes by so fast. I wish it would start you off with very basic sentences and form that into a very beginner, slow conversation, so that you actually UNDERSTAND HOW to have and form sentences and conversate. Then it would stick much better. But coming out of the gate listening to a full conversation is very intimidating, it makes you feel like you don’t know anything, especially when you have to replay it 19x, then forget most of it again once you go to the next section. The methods need to be adjusted to a more realistic way of learning, understanding, and retaining, before going right to conversation mode. The fluent conversations should be something optional to listen to/engage in. It’s just quite overwhelming Output: review - overwhelming - positive $$$

Great place to start learning

Overall this app is doing a great job keeping me at a consistent learning pace and the developers seem genuinely interested in creating the best language learning app out there. Only complaints I can think of is the play all function in the review section moves too fast for me to repeat the words which helps tremendously with memory. Maybe an option to slow down the play all function similar to the option to repeat an audio playback more slowly in lessons? Also the pronunciation aspect can be very touchy, but luckily it’s an optional feature that can be turned off. Other than that, my experience has been great and I’m more than glad I signed up

Learning, review

binding to app, movement of play all function

positive, negative

Learning - binding to app - positive, review - movement of play all function - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great place to start learning, Overall this app is doing a great job keeping me at a consistent learning pace and the developers seem genuinely interested in creating the best language learning app out there. Only complaints I can think of is the play all function in the review section moves too fast for me to repeat the words which helps tremendously with memory. Maybe an option to slow down the play all function similar to the option to repeat an audio playback more slowly in lessons? Also the pronunciation aspect can be very touchy, but luckily it’s an optional feature that can be turned off. Other than that, my experience has been great and I’m more than glad I signed up Output: Learning - binding to app - positive, review - movement of play all function - negative $$$

Not working on my iPad

I am trying to access my Babbel Live classes on my iPad instead of my phone because it is easier to see the classes on my iPad, but when I log into my account on my iPad it doesn’t show my Live Subscription or any of my Live classes that I’ve signed up for. It’s very frustrating because I do not enjoy doing the classes on my phone. I have tried to log out and log back in, and make sure that I am not logged in on my phone but it still doesn’t work. I have only been able to successfully attend one Live class in my iPad but after each session it automatically logs me out and loses all of my data on my iPad.

Portability, Portability

classes, subscriptions

negative, negative

Portability - classes - negative, Portability - subscriptions - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Not working on my iPad, I am trying to access my Babbel Live classes on my iPad instead of my phone because it is easier to see the classes on my iPad, but when I log into my account on my iPad it doesn’t show my Live Subscription or any of my Live classes that I’ve signed up for. It’s very frustrating because I do not enjoy doing the classes on my phone. I have tried to log out and log back in, and make sure that I am not logged in on my phone but it still doesn’t work. I have only been able to successfully attend one Live class in my iPad but after each session it automatically logs me out and loses all of my data on my iPad. Output: Portability - classes - negative, Portability - subscriptions - negative $$$

👎🏻👎🏻👎🏻

I signed up on Monday. Today is Friday. I am still going round and round wasting my time. My initial problem was that the course I was given to start was ridiculously simple. I entered I am a moderate level Spanish speaker. My course started me with simple pronouns and greetings for various times of the day. Wrote to customer service which further wasted my time. I was told to go to the My Profile and switch to Spain Spanish since the Latin American Spanish only has level 1. I wrote back to Babbel saying I only see achievements and activity as options. I finally went to settings and it showed I HAD SIGNED UP FOR SPAIN SPANISH. So my problem was never addressed., , The app itself is not friendly enough for someone who doesn't use apps regularly. It appears simple but there is so much hunting around on the site to find simple answers. I still don't know how to get other information I asked about when I wrote to customer service which was never answered., , Between the app and the customer service, my take away is the company is not respectful of their customers.

Learning, App

hardness, userfriendly

negative, negative

Learning - hardness - negative, App - userfriendly - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: 👎🏻👎🏻👎🏻, I signed up on Monday. Today is Friday. I am still going round and round wasting my time. My initial problem was that the course I was given to start was ridiculously simple. I entered I am a moderate level Spanish speaker. My course started me with simple pronouns and greetings for various times of the day. Wrote to customer service which further wasted my time. I was told to go to the My Profile and switch to Spain Spanish since the Latin American Spanish only has level 1. I wrote back to Babbel saying I only see achievements and activity as options. I finally went to settings and it showed I HAD SIGNED UP FOR SPAIN SPANISH. So my problem was never addressed., , The app itself is not friendly enough for someone who doesn't use apps regularly. It appears simple but there is so much hunting around on the site to find simple answers. I still don't know how to get other information I asked about when I wrote to customer service which was never answered., , Between the app and the customer service, my take away is the company is not respectful of their customers. Output: Learning - hardness - negative, App - userfriendly - negative $$$

Teach us, don’t rate us on what you didn’t

First, we’re supposed to be LEARNING the language not transposing native speech. Speak at a speed we can learn, not at a rate we have to guess what was said because it was said so fast. Also, we don’t care how it’s all slurred together in native speech. We can’t learn from that until we know what is being said. It’s very frustrating to be expected to get colloquialisms or quirks right before we’re taught what they are and get it wrong. It’s very discouraging. Treat us like dimwits, because until we understand more, we essentially are. No one likes to get stuff wrong when we had no chance to get it right because we’re being tested on something we were never taught or was only briefly mentioned but never reinforced

Learning

speed of speaking

negative

Learning - speed of speaking - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Teach us, don’t rate us on what you didn’t, First, we’re supposed to be LEARNING the language not transposing native speech. Speak at a speed we can learn, not at a rate we have to guess what was said because it was said so fast. Also, we don’t care how it’s all slurred together in native speech. We can’t learn from that until we know what is being said. It’s very frustrating to be expected to get colloquialisms or quirks right before we’re taught what they are and get it wrong. It’s very discouraging. Treat us like dimwits, because until we understand more, we essentially are. No one likes to get stuff wrong when we had no chance to get it right because we’re being tested on something we were never taught or was only briefly mentioned but never reinforced Output: Learning - speed of speaking - negative $$$

Where’s the customer service.

First off, this language app is far superior to any other language app out there. I used it for three years while living in Germany and had a yearly plan for German. , , I just moved back to the states and hadn’t been using the app for awhile due to the move preparations and process. Today I tried to use the app and consider switching to Spanish but all my German data was gone and it said my access was only limited. However, when I look at my subscriptions in my phone settings, I still have my annual German language subscription; yet when I go into the app and try to restore purchases there are none to be found., , Tried to find a way to contact a human through the app and their website, but couldn’t find anything. I suspect the problem lay in the fact when I moved back to the States and got a new phone and US number it messed with my subscription somehow. But if I am unable to contact a customer service person, how am I able to troubleshoot on my own. My annual subscription was set to renew in 3 days so there’s not much time to figure it out before I get hit with another annual charge for something that doesn’t work. So i cancelled my (non-functioning) subscription via Apple, deleted the app and came straight here to review. So take my fresh emotions tirade for what it’s worth. This app was great while it worked, but todays prices for the subscription I already had is now twice the price.

portability, support

subscription, availability

negative, negative

portability - subscription - negative, support - availability - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Where’s the customer service., First off, this language app is far superior to any other language app out there. I used it for three years while living in Germany and had a yearly plan for German. , , I just moved back to the states and hadn’t been using the app for awhile due to the move preparations and process. Today I tried to use the app and consider switching to Spanish but all my German data was gone and it said my access was only limited. However, when I look at my subscriptions in my phone settings, I still have my annual German language subscription; yet when I go into the app and try to restore purchases there are none to be found., , Tried to find a way to contact a human through the app and their website, but couldn’t find anything. I suspect the problem lay in the fact when I moved back to the States and got a new phone and US number it messed with my subscription somehow. But if I am unable to contact a customer service person, how am I able to troubleshoot on my own. My annual subscription was set to renew in 3 days so there’s not much time to figure it out before I get hit with another annual charge for something that doesn’t work. So i cancelled my (non-functioning) subscription via Apple, deleted the app and came straight here to review. So take my fresh emotions tirade for what it’s worth. This app was great while it worked, but todays prices for the subscription I already had is now twice the price. Output: portability - subscription - negative, support - availability - negative $$$

I can learn on my schedule.

I have always wanted to learn a second language but didn’t think I could do it. I was never very good at school and would be discouraged easily. With this app, when I’m feeling overwhelmed or frustrated I just close it and walk away. I’m not being “graded” so there’s no pressure to force myself to work on it. Also, being on my phone it’s easy to get out and put away, which helps me to feel like it’s convenient. Over all I feel like and know I am learning quite a bit. Although similar to a classroom setting the flexibility really allows you to move at your own pace.

App

learning

positive

App - learning - positive

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: I can learn on my schedule., I have always wanted to learn a second language but didn’t think I could do it. I was never very good at school and would be discouraged easily. With this app, when I’m feeling overwhelmed or frustrated I just close it and walk away. I’m not being “graded” so there’s no pressure to force myself to work on it. Also, being on my phone it’s easy to get out and put away, which helps me to feel like it’s convenient. Over all I feel like and know I am learning quite a bit. Although similar to a classroom setting the flexibility really allows you to move at your own pace. Output: App - learning - positive $$$

Broken speech recognition but otherwise great!

Hello; The speech recognition on this app is completely and utterly broken! You can say the exact same thing as the voice and still be marked wrong! I feel it should tell you what part of the words to annunciate instead of doing making you repeat what the voice says. Other than that this is a good language learning app, phrases are available to review and there are quick mini games/ different ways to review. I have learned a lot in only a few days just wish speech recognition worked better.

feature, feature, feature

speech recognition, mini games, way of review phrases

negative, positive, positive

feature - speech recognition - negative, feature - mini games - positive, feature - way of review phrases - positive

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Broken speech recognition but otherwise great!, Hello; The speech recognition on this app is completely and utterly broken! You can say the exact same thing as the voice and still be marked wrong! I feel it should tell you what part of the words to annunciate instead of doing making you repeat what the voice says. Other than that this is a good language learning app, phrases are available to review and there are quick mini games/ different ways to review. I have learned a lot in only a few days just wish speech recognition worked better. Output: feature - speech recognition - negative, feature - mini games - positive, feature - way of review phrases - positive $$$

Decent

I’ve been trying to improve my Spanish skills and have tried a few different apps. I like that this one starts you off right away with some simple usable phrases, but I think if I was completely new to Spanish I would become easily frustrated as you definitely seem to need some type of background in the language to even do the first few lessons. A big down side to this app is that for some phrases you can speak perfectly and clearly and you get marked wrong, no matter how many times you try and no matter how closely you think you’re speaking to the way the example is. That part can be very frustrating., Also, if you type too quickly or make a spelling error your answer is marked completely wrong. This is frustrating as a learner. Some will even mark you wrong if you don’t add punctuation like a period at the end, even though most of the time you don’t have to do this. That is not very consistent. , I’m not sure how long before I decide to go back to Duolingo.

learning, feature, feature

overwhelming, voice recognition, writing answers

negative, negative, negative

learning - overwhelming - negative, feature - voice recognition - negative, feature - writing answers - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Decent, I’ve been trying to improve my Spanish skills and have tried a few different apps. I like that this one starts you off right away with some simple usable phrases, but I think if I was completely new to Spanish I would become easily frustrated as you definitely seem to need some type of background in the language to even do the first few lessons. A big down side to this app is that for some phrases you can speak perfectly and clearly and you get marked wrong, no matter how many times you try and no matter how closely you think you’re speaking to the way the example is. That part can be very frustrating., Also, if you type too quickly or make a spelling error your answer is marked completely wrong. This is frustrating as a learner. Some will even mark you wrong if you don’t add punctuation like a period at the end, even though most of the time you don’t have to do this. That is not very consistent. , I’m not sure how long before I decide to go back to Duolingo. Output: learning - overwhelming - negative, feature - voice recognition - negative, feature - writing answers - negative $$$

Ridiculous prices

I like Babbel a lot compared to other language apps because I feel like I’m actually learning words and phrases rather than repeating the same thing over and over. My biggest problem with them is that the languages are pay walled. Want to learn more than one? Forget about it. You have to pay an extra $100+ just for 12 months. I’m all for paying for quality goods and the work that people put into it, but I might as well pay an in person teacher. It shouldn’t be this much for independent study and I should be allowed to access more than one language. They don’t at least state that anywhere that I saw either. Because of that, I’m canceling my subscription and begrudgingly going back to Duolingo.

languages

pay wall

negative

languages - pay wall - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Ridiculous prices, I like Babbel a lot compared to other language apps because I feel like I’m actually learning words and phrases rather than repeating the same thing over and over. My biggest problem with them is that the languages are pay walled. Want to learn more than one? Forget about it. You have to pay an extra $100+ just for 12 months. I’m all for paying for quality goods and the work that people put into it, but I might as well pay an in person teacher. It shouldn’t be this much for independent study and I should be allowed to access more than one language. They don’t at least state that anywhere that I saw either. Because of that, I’m canceling my subscription and begrudgingly going back to Duolingo. Output: languages - pay wall - negative $$$

Just read the story

I like the game in all and it’s really fun it’s just that when you attack someone there clan castle always has have the best troops in the game it’s annoying so the you would three star but the troops from clan castle kill all your troops and everything cost way to much money you pay for one thing and your already broke with no money at all so then you can’t train troops to attack for resources by the way upgrading walls are way to expensive and when you upgrade other buildings you have to wait like days for it to upgrade and all of my friends that play clash of clans don’t even play on the other village from that ship place anyways please make everything less expensive especially the walls lower the waiting time make the best troops in the clan castle take more space in the clan castle but I play every day and it’s really fun it would be more fun if you did what I told you but anyways it really is fun

war, money spending, in-game spending, building and upgrading

clan castle, price, price, time

negative, negative, negative, negative

war - clan castle - negative, money spending - price - negative, in-game spending - price - negative, building and upgrading - time - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Just read the story, I like the game in all and it’s really fun it’s just that when you attack someone there clan castle always has have the best troops in the game it’s annoying so the you would three star but the troops from clan castle kill all your troops and everything cost way to much money you pay for one thing and your already broke with no money at all so then you can’t train troops to attack for resources by the way upgrading walls are way to expensive and when you upgrade other buildings you have to wait like days for it to upgrade and all of my friends that play clash of clans don’t even play on the other village from that ship place anyways please make everything less expensive especially the walls lower the waiting time make the best troops in the clan castle take more space in the clan castle but I play every day and it’s really fun it would be more fun if you did what I told you but anyways it really is fun Output: war - clan castle - negative, money spending - price - negative, in-game spending - price - negative, building and upgrading - time - negative $$$

Crazy good

It took me until 2023 to play this classic, and now I’m addicted. This is how I fell in love with this game: (SPOILER WARNING‼️) after finding a piece of paper showing my apple password, I didn’t need help to download games. The first game I downloaded was Bloons td battles 2, and then, this masterpiece. You start off by placing a few buildings, and then, the goblins attack. You must train a few barbarians and buy a cannon to combat these gangrenous goons. Training won’t take any resources, but it will take some time for your units to learn how to do their job. Meanwhile buying things WILL take resources, but will still take time to be built. After that, the main mechanic of raiding other villages will be available. Your first raid will be in story mode, where you attack the goblins back. Then, you can raid real players bases in real time. By winning levels you get trophies, which you will lose if a player attacks your base and succeeds. That’s all I wanted to say, so you can get this game now. And if you don’t, idc because it’s not my decision.

app

game

positive

app - game - positive

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Crazy good, It took me until 2023 to play this classic, and now I’m addicted. This is how I fell in love with this game: (SPOILER WARNING‼️) after finding a piece of paper showing my apple password, I didn’t need help to download games. The first game I downloaded was Bloons td battles 2, and then, this masterpiece. You start off by placing a few buildings, and then, the goblins attack. You must train a few barbarians and buy a cannon to combat these gangrenous goons. Training won’t take any resources, but it will take some time for your units to learn how to do their job. Meanwhile buying things WILL take resources, but will still take time to be built. After that, the main mechanic of raiding other villages will be available. Your first raid will be in story mode, where you attack the goblins back. Then, you can raid real players bases in real time. By winning levels you get trophies, which you will lose if a player attacks your base and succeeds. That’s all I wanted to say, so you can get this game now. And if you don’t, idc because it’s not my decision. Output: app - game - positive $$$

Needs to fix some issues

First of all this is a great game and I really like playing it. Here is an issue I have though. So my friend is a town hall 7 right and he’s trying to get barbarian king like any other player needs to do to get to town hall 8. The only problem was he couldn’t play a lot and as soon as he had around 9,000 dark elixir he couldn’t play for a few weeks. When he finally got back on, he discovered all his dark elixir had been stolen because around 20 people had raided his base, and he had to save up dark elixir all over again. So I am asking that you increase the amount of resources in loot carts because when someone takes 100,000 gold from me I only get 8,00 back so please fix that., , Another thing I am seeing is that people are getting banned while trying to recover their account. I think supercell should just put in the time to help people recover their bases instead of banning people just because they don’t think the account is actually theirs. If I had to choose between which issue you should fix first I think you should fix the account recovering one first.

app, feature, service

game, loot carts, bans

positive, negative, negative

app - game - positive, feature - loot carts - negative, service - bans - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Needs to fix some issues, First of all this is a great game and I really like playing it. Here is an issue I have though. So my friend is a town hall 7 right and he’s trying to get barbarian king like any other player needs to do to get to town hall 8. The only problem was he couldn’t play a lot and as soon as he had around 9,000 dark elixir he couldn’t play for a few weeks. When he finally got back on, he discovered all his dark elixir had been stolen because around 20 people had raided his base, and he had to save up dark elixir all over again. So I am asking that you increase the amount of resources in loot carts because when someone takes 100,000 gold from me I only get 8,00 back so please fix that., , Another thing I am seeing is that people are getting banned while trying to recover their account. I think supercell should just put in the time to help people recover their bases instead of banning people just because they don’t think the account is actually theirs. If I had to choose between which issue you should fix first I think you should fix the account recovering one first. Output: app - game - positive, feature - loot carts - negative, service - bans - negative $$$

Pretty good

There are tons of good aspects about this game. From clans to multiple accounts there are plenty of ways to make the game fun. There are some well, better things they could do., To start, when I played a lot a while ago, there was a thing called global chat. This was one, if not the best thing of clash. Getting new members and having fun when you got bored was easily solved. The new way to recruit people isn’t great and doesn’t work half the time. You can’t even make a clan anymore without your friends’ support. The game would improve astonishingly if they added this back. , The other bad thing about this game is the pay-to-win features. Now obviously this is good for the company and I do like it, I’ve spent a fair share of money on this game, but some people just buy there way to a th10 in a few days when you’ve been spending months upgrading to get there. Sometimes you just waist your money as a spender because you’re so incredibly rushed no one wants you in your alliance. I’d take anyone in as I started my own clan and we’re not growing to well. But in lower level leagues like gold and silver there are some maxed th12’s there when I’m thing to fight some th7 or 8. This is due to spending and there isn’t much to do about it besides complain. Thanks for reading this, bye.

feature, money spending

global chat, pay to win

negative, negative

feature - global chat - negative, money spending - pay to win - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Pretty good, There are tons of good aspects about this game. From clans to multiple accounts there are plenty of ways to make the game fun. There are some well, better things they could do., To start, when I played a lot a while ago, there was a thing called global chat. This was one, if not the best thing of clash. Getting new members and having fun when you got bored was easily solved. The new way to recruit people isn’t great and doesn’t work half the time. You can’t even make a clan anymore without your friends’ support. The game would improve astonishingly if they added this back. , The other bad thing about this game is the pay-to-win features. Now obviously this is good for the company and I do like it, I’ve spent a fair share of money on this game, but some people just buy there way to a th10 in a few days when you’ve been spending months upgrading to get there. Sometimes you just waist your money as a spender because you’re so incredibly rushed no one wants you in your alliance. I’d take anyone in as I started my own clan and we’re not growing to well. But in lower level leagues like gold and silver there are some maxed th12’s there when I’m thing to fight some th7 or 8. This is due to spending and there isn’t much to do about it besides complain. Thanks for reading this, bye. Output: feature - global chat - negative, money spending - pay to win - negative $$$

GREAT GAME

After playing this game throughout my formative years, it is still by far the only game i still to this day have installed and can’t go without playing! Upgrades take forever but with the new season/ gold pass updates it definitley reduces cool down time and speed up construction overall!💯 IF YOU ARE LOOKING FOR A CLAN: Check out my clan Thriller beasts! Somewhat competitive when it comes to CWL, CLAN WAR, and clan games! Active daily, donating daily, and talkative! Years of experience willing to help out the next upcoming player. MIN. REQ 1400 trophies in versus and multiplayer. we are currently at 25 members with 10-15 active daily looking to increase our number for larger scale wars as we are having trouble wiping lower level bases due to low activity of new players to the game. Please join and look for me , SoggyNannaz and i can help out! Thanks!

App

game

positive

App - game - positive

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: GREAT GAME, After playing this game throughout my formative years, it is still by far the only game i still to this day have installed and can’t go without playing! Upgrades take forever but with the new season/ gold pass updates it definitley reduces cool down time and speed up construction overall!💯 IF YOU ARE LOOKING FOR A CLAN: Check out my clan Thriller beasts! Somewhat competitive when it comes to CWL, CLAN WAR, and clan games! Active daily, donating daily, and talkative! Years of experience willing to help out the next upcoming player. MIN. REQ 1400 trophies in versus and multiplayer. we are currently at 25 members with 10-15 active daily looking to increase our number for larger scale wars as we are having trouble wiping lower level bases due to low activity of new players to the game. Please join and look for me , SoggyNannaz and i can help out! Thanks! Output: App - game - positive $$$

In response to broken meta

It’s obvious you just don’t know how to build bases this game is amazing the meta is far from broken the meta is great u can use any troop in the game if u want to and know how to use it to 3 star a base I’m a maxed level player been playing for 5 years and honestly this game is at the best I’ve ever seen it I love the game they have made so many new introductions to the game to help people level up so much faster and ways to to learn to attack now with out losing ur troops or resources by doing so but u actually gain resources from the attacks you can do to practice with, and again if you know anything about attacking and troops then u can easily build a solid base to defend I do everyday and rarely and I mean rarely do my bases ever fall to a 3 star attack why because I understand the game and how to use my defenses and everything else to help defend that’s why it’s a strategy game I have to use ur brain to build a base anyways supercell I love this game and everything your doing to make this game great and to keep it great and the addition of it now being a esl game u can compete in tourneys omg keep it coming please

game

meta

positive

game - meta - positive

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: In response to broken meta, It’s obvious you just don’t know how to build bases this game is amazing the meta is far from broken the meta is great u can use any troop in the game if u want to and know how to use it to 3 star a base I’m a maxed level player been playing for 5 years and honestly this game is at the best I’ve ever seen it I love the game they have made so many new introductions to the game to help people level up so much faster and ways to to learn to attack now with out losing ur troops or resources by doing so but u actually gain resources from the attacks you can do to practice with, and again if you know anything about attacking and troops then u can easily build a solid base to defend I do everyday and rarely and I mean rarely do my bases ever fall to a 3 star attack why because I understand the game and how to use my defenses and everything else to help defend that’s why it’s a strategy game I have to use ur brain to build a base anyways supercell I love this game and everything your doing to make this game great and to keep it great and the addition of it now being a esl game u can compete in tourneys omg keep it coming please Output: game - meta - positive $$$

A Great Game and a Classic

I’ve payed Clash of Clans since 2014 and it has been the one game that I can always come back to. It’s a classic game that I see as the number one base building game. The upgrading is great along with the attacking at the watch of the different levels. One thing I have really loved the most about Clash, is the community surrounding it. Clash of Clans has such a strong community and it is fun to talk to people wether it be in the actual game or outside of the game with friends. It is definitely a game that you can enjoy with friends and can be a side conversation every so often. The mechanics of the game work well and the only complaint I can really think of is that once you reach higher town halls upgrade times take weeks and a lot more time is spent upgrading. Other than that it is a great game and would recommend as a must have for anyone when it comes to trying out some type of base building/strategic attacking game.

App, social, gameplay

game, community, mechanics

positive, positive, negative

App - game - positive, social - community - positive, gameplay - mechanics - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: A Great Game and a Classic, I’ve payed Clash of Clans since 2014 and it has been the one game that I can always come back to. It’s a classic game that I see as the number one base building game. The upgrading is great along with the attacking at the watch of the different levels. One thing I have really loved the most about Clash, is the community surrounding it. Clash of Clans has such a strong community and it is fun to talk to people wether it be in the actual game or outside of the game with friends. It is definitely a game that you can enjoy with friends and can be a side conversation every so often. The mechanics of the game work well and the only complaint I can really think of is that once you reach higher town halls upgrade times take weeks and a lot more time is spent upgrading. Other than that it is a great game and would recommend as a must have for anyone when it comes to trying out some type of base building/strategic attacking game. Output: App - game - positive, social - community - positive, gameplay - mechanics - negative $$$

Frustrating After the First Month

I use to really enjoy this game, but it almost seems as though you are being punished for not spending all day on the app. If you’re not playing the app, other clans can attack your home base, which I get is part of the fun, however there should be a cap of how many times that can happen throughout the day. It gets REALLY old and an annoying to come back to the app after awhile and notice that all of your gold, elixir and other resources are depleted to basically nothing and you have to start all over. It wouldn’t be such a big deal if you didn’t have to use that stuff in order to buy or upgrade other things. And even though they give you a shield for a little while afterwards, it doesn’t do the trick. In order to protect yourself for long enough periods of time to work up your resources you have to spend money to buy gems to get shields that last a week. It’s very ridiculous and frustrating. Fun game, for short term.

gameplay

active

negative

gameplay - active - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Frustrating After the First Month, I use to really enjoy this game, but it almost seems as though you are being punished for not spending all day on the app. If you’re not playing the app, other clans can attack your home base, which I get is part of the fun, however there should be a cap of how many times that can happen throughout the day. It gets REALLY old and an annoying to come back to the app after awhile and notice that all of your gold, elixir and other resources are depleted to basically nothing and you have to start all over. It wouldn’t be such a big deal if you didn’t have to use that stuff in order to buy or upgrade other things. And even though they give you a shield for a little while afterwards, it doesn’t do the trick. In order to protect yourself for long enough periods of time to work up your resources you have to spend money to buy gems to get shields that last a week. It’s very ridiculous and frustrating. Fun game, for short term. Output: gameplay - active - negative $$$

New to the game

So I’ve been playing for a few days now and I know, there’s more to the gameplay so why write a review if I’ve only played the beginning. Well it’s really just to point out this huge flaw in early game battles. I went to bed and woke up to my town destroyed, normal until I see how he did it. His clan donated him 2 level 7 balloons and cleaned house with me. Easily. Losing everything doesn’t matter, that can be made back. But the fact that anyone can donate these high level troops to low level players, it’s unfair. That level should be for new players to learn the game together, not get donated strong asf troops just to trophie farm everyone else at that level. All I’m saying is I recommend making it so that if you’re donating troops to another player you shouldn’t be able to donate troops higher than that persons troops. If I just unlocked level 1 balloons I shouldn’t be able to ask my buddy in clan chat to give me some level 6’s so I can clean sweep my competitors at less than 400 trophies. Put a cap on it or something because I’m tired of waking up to my stuff being gone because the guy that attacked me has friends in high places. 2 level 6 balloons and 20 archers, that’s unfair for a TH 3 to have.

gameplay

defending

negative

gameplay - defending - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: New to the game, So I’ve been playing for a few days now and I know, there’s more to the gameplay so why write a review if I’ve only played the beginning. Well it’s really just to point out this huge flaw in early game battles. I went to bed and woke up to my town destroyed, normal until I see how he did it. His clan donated him 2 level 7 balloons and cleaned house with me. Easily. Losing everything doesn’t matter, that can be made back. But the fact that anyone can donate these high level troops to low level players, it’s unfair. That level should be for new players to learn the game together, not get donated strong asf troops just to trophie farm everyone else at that level. All I’m saying is I recommend making it so that if you’re donating troops to another player you shouldn’t be able to donate troops higher than that persons troops. If I just unlocked level 1 balloons I shouldn’t be able to ask my buddy in clan chat to give me some level 6’s so I can clean sweep my competitors at less than 400 trophies. Put a cap on it or something because I’m tired of waking up to my stuff being gone because the guy that attacked me has friends in high places. 2 level 6 balloons and 20 archers, that’s unfair for a TH 3 to have. Output: gameplay - defending - negative $$$

Never ending grind

This game starts out fun, but once you’ve played the game for years you start to get annoyed at little things in the game that would make all the different., The troop AI in this game is one of the worse things about the game. Most troops like to stop what they’re doing to try to attack smaller enemy’s leaving your army open to complete massacre. Also I can’t seem to understand the logic of how you get paired up in versus battles. I seem to always be battling someone with at least one level higher of a builder base. It’s a big disadvantage having 18% less troops than your enemy and lower leveled troops., The amount of time it takes to get something upgraded and how long it takes to get upgraded is ridicules. , Supercell must only expect people who want to get real progress in the game will spend real money on their game to get that progress. It took probably 3-4 years to max out my TH9 and TH10 without giving supercell a dime. Now they’ve added 3 more townhalls. It’s going to likely take 10 years to finish it all legit now, so instead I’m likely going to sell my account

gameplay, gameplay

troops, upgrades

negative, negative

gameplay - troops - negative, gameplay - upgrades - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Never ending grind, This game starts out fun, but once you’ve played the game for years you start to get annoyed at little things in the game that would make all the different., The troop AI in this game is one of the worse things about the game. Most troops like to stop what they’re doing to try to attack smaller enemy’s leaving your army open to complete massacre. Also I can’t seem to understand the logic of how you get paired up in versus battles. I seem to always be battling someone with at least one level higher of a builder base. It’s a big disadvantage having 18% less troops than your enemy and lower leveled troops., The amount of time it takes to get something upgraded and how long it takes to get upgraded is ridicules. , Supercell must only expect people who want to get real progress in the game will spend real money on their game to get that progress. It took probably 3-4 years to max out my TH9 and TH10 without giving supercell a dime. Now they’ve added 3 more townhalls. It’s going to likely take 10 years to finish it all legit now, so instead I’m likely going to sell my account Output: gameplay - troops - negative, gameplay - upgrades - negative $$$

Great App!

Instagram is a dynamic social media platform that seamlessly blends visual storytelling with community engagement. With its user-friendly interface and diverse array of features, Instagram offers a captivating experience for users worldwide. One of its standout features is the Stories function, which allows users to share ephemeral content in the form of photos and videos, fostering real-time interactions and spontaneous creativity. Additionally, the Explore tab provides personalized content recommendations, making it easy for users to discover new accounts and interests tailored to their preferences. However, Instagram's transition to an algorithmic feed has been met with mixed reviews, with some users expressing frustration over the lack of chronological content. Moreover, concerns regarding data privacy and the prevalence of advertisements remain prevalent among the user base. Despite these drawbacks, Instagram remains a powerhouse in the social media sphere, boasting a vibrant community of content creators and consumers alike. Overall, Instagram offers a visually captivating and socially engaging platform for users to connect, share, and explore. While it may have its shortcomings, its wealth of features and active user base make it a must-have app for those looking to stay connected and inspired in today's digital age.

App, Interface, features, features, feed, security, advertisement

storytelling, community engagement, user-friendliness, stories, explore tab, chronological content, privacy, prevalence

positive, positive, positive, positive, positive, negative, negative, negative

App - storytelling - positive, Interface - community engagement - positive, features - user-friendliness - positive, features - stories - positive, feed - explore tab - positive, security - chronological content - negative, advertisement - privacy - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great App!, Instagram is a dynamic social media platform that seamlessly blends visual storytelling with community engagement. With its user-friendly interface and diverse array of features, Instagram offers a captivating experience for users worldwide. One of its standout features is the Stories function, which allows users to share ephemeral content in the form of photos and videos, fostering real-time interactions and spontaneous creativity. Additionally, the Explore tab provides personalized content recommendations, making it easy for users to discover new accounts and interests tailored to their preferences. However, Instagram's transition to an algorithmic feed has been met with mixed reviews, with some users expressing frustration over the lack of chronological content. Moreover, concerns regarding data privacy and the prevalence of advertisements remain prevalent among the user base. Despite these drawbacks, Instagram remains a powerhouse in the social media sphere, boasting a vibrant community of content creators and consumers alike. Overall, Instagram offers a visually captivating and socially engaging platform for users to connect, share, and explore. While it may have its shortcomings, its wealth of features and active user base make it a must-have app for those looking to stay connected and inspired in today's digital age. Output: App - storytelling - positive, Interface - community engagement - positive, features - user-friendliness - positive, features - stories - positive, feed - explore tab - positive, security - chronological content - negative, advertisement - privacy - negative $$$

New algorithm is killing this app

I've read a few other reviews and many of the stories also seem to apply to me. I've been using Instagram for years and I loved how it was a relevant social media platform that's not completely bogged down by ads and politics., , I loved being able to see what my friends and family are up to in a visual medium, which used to be the entire point of Instagram. Then, they started featuring more and more ads and the more they pushed with the ads, the less I would visit the app. However, around this time they also changed the feed algorithm, no longer sorting it by the most recent post, so whenever I go on it, my entire feed is at least 10 days old. I no longer enjoy scrolling through my Instagram feed, because instead of being able to immediately interact with the photos, I need to check the date on each one first. Scrolling through the feed has become a chore and as a result, I only visit the app about once a month now. I've debated deleting my account multiple times and if they do not revert back to the old algorithm soon, I probably will because I can't justify keeping an app on my phone that I don't use it enjoy., , At the very least, I can understand some ads here and there because companies need revenue, but I implore Instagram to please listen to millions of their users and sort feeds by recency again.

advertisement, feed

amount, chronological content

negative, negative

advertisement - amount - negative, feed - chronological content - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: New algorithm is killing this app, I've read a few other reviews and many of the stories also seem to apply to me. I've been using Instagram for years and I loved how it was a relevant social media platform that's not completely bogged down by ads and politics., , I loved being able to see what my friends and family are up to in a visual medium, which used to be the entire point of Instagram. Then, they started featuring more and more ads and the more they pushed with the ads, the less I would visit the app. However, around this time they also changed the feed algorithm, no longer sorting it by the most recent post, so whenever I go on it, my entire feed is at least 10 days old. I no longer enjoy scrolling through my Instagram feed, because instead of being able to immediately interact with the photos, I need to check the date on each one first. Scrolling through the feed has become a chore and as a result, I only visit the app about once a month now. I've debated deleting my account multiple times and if they do not revert back to the old algorithm soon, I probably will because I can't justify keeping an app on my phone that I don't use it enjoy., , At the very least, I can understand some ads here and there because companies need revenue, but I implore Instagram to please listen to millions of their users and sort feeds by recency again. Output: advertisement - amount - negative, feed - chronological content - negative $$$

Instagram is a bully

They will delete your account without any warning and it doesn’t matter if your content is good or bad. They don’t care how their users feel about the new algorithm updates. Don’t bother trying to make a complaint, no one will respond. Your content gets restricted or shadow banned depending on what you post or what hashtags you use. If you’re a conservative, don’t bother using this bias platform to voice your opinions, they will shut you down. You’ll see the same 20 people on your timeline regardless of how many 1000s you follow. Advertising is everywhere and can’t be avoided! Don’t post often? Consider your account deleted for not using it. The new algorithm makes you interact more with followers so that your content is seen but yet my likes continue to drop and more of my longtime followers have unfollowed me. When I message them to ask why they all said they didn’t unfollow me and thought I did. So not only does Instagram restrict accounts they don’t like or consider popular but will also remove some of your most active followers to keep your content from being seen. They act as if they are too good to be true but are really setting themselves up to less than MySpace in a few years., , I really suggest switching to Vero The True Social App! Been there a few months and I love it. Plus, they aren’t as strict as Instagram and you see content from all the people you follow.

service, politics, advertisement

ban, political bias, amount

negative, negative, negative

service - ban - negative, politics - political bias - negative, advertisement - amount - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Instagram is a bully, They will delete your account without any warning and it doesn’t matter if your content is good or bad. They don’t care how their users feel about the new algorithm updates. Don’t bother trying to make a complaint, no one will respond. Your content gets restricted or shadow banned depending on what you post or what hashtags you use. If you’re a conservative, don’t bother using this bias platform to voice your opinions, they will shut you down. You’ll see the same 20 people on your timeline regardless of how many 1000s you follow. Advertising is everywhere and can’t be avoided! Don’t post often? Consider your account deleted for not using it. The new algorithm makes you interact more with followers so that your content is seen but yet my likes continue to drop and more of my longtime followers have unfollowed me. When I message them to ask why they all said they didn’t unfollow me and thought I did. So not only does Instagram restrict accounts they don’t like or consider popular but will also remove some of your most active followers to keep your content from being seen. They act as if they are too good to be true but are really setting themselves up to less than MySpace in a few years., , I really suggest switching to Vero The True Social App! Been there a few months and I love it. Plus, they aren’t as strict as Instagram and you see content from all the people you follow. Output: service - ban - negative, politics - political bias - negative, advertisement - amount - negative $$$

update is so bad

im so disappointed with the new instagram update right now Feb, 2022… it makes the posts into a reel and automatically plays them like a preview on someone’s story which is honestly hurting peoples algorithm including mine.. when people can see a preview, there’s no point in visiting the page which helps with more engagement.. i also hate the algorithm, i wish it were like tik tok where literally anyone can get on the fyp or in this case the explore page, which would make it easier for your posts get noticed just like tik tok does.. i’m a creator so this new update and instagrams algorithm in general just hurts my account and i take a very long time working on my content.. and i just wish the algorithm/engagement/reach was better especially for active accounts who still don’t get a good algorithm like they should. i wish you could also have the option of having easier settings too like manually selecting features even when you update just to make it easier because some people including me don’t like the new features of the update… if instagram would improve this and stop trying to add in that tik tok look on your posts, i would rate it 5 stars and even name it the best app but no…

App, algorithm

user interface, biased

negative, negative

App - user interface - negative, algorithm - biased - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: update is so bad, im so disappointed with the new instagram update right now Feb, 2022… it makes the posts into a reel and automatically plays them like a preview on someone’s story which is honestly hurting peoples algorithm including mine.. when people can see a preview, there’s no point in visiting the page which helps with more engagement.. i also hate the algorithm, i wish it were like tik tok where literally anyone can get on the fyp or in this case the explore page, which would make it easier for your posts get noticed just like tik tok does.. i’m a creator so this new update and instagrams algorithm in general just hurts my account and i take a very long time working on my content.. and i just wish the algorithm/engagement/reach was better especially for active accounts who still don’t get a good algorithm like they should. i wish you could also have the option of having easier settings too like manually selecting features even when you update just to make it easier because some people including me don’t like the new features of the update… if instagram would improve this and stop trying to add in that tik tok look on your posts, i would rate it 5 stars and even name it the best app but no… Output: App - user interface - negative, algorithm - biased - negative $$$

Gets worse with every update

Please stop with the threads badge!! It was so nice when it disappeared for a bit. Now it’s back and still annoying. You “warn” us that once we delete it we can’t get it back- which would be great!- but it comes back anyway. Liars. All you have to do is refresh your profile page, and boom it’s back. I don’t use threads. I only got on once to see if it really was a crappy as twitter (which I also don’t use), and it is. But I can’t permanently delete my threads without deleting my IG profile. What a mess. And now this badge is false advertising. People will think I’m on threads only to find out I’m not. , , And my last review is still relevant… spam bots out of control. Notes irrelevant. No one uses them and the avatar at the top is annoying. Searching for a better app. Spam bots/porn bots are out of control. I realize IG doesn’t want to do anything about them because they inflate their user numbers but c’mon! The app is becoming unusable. And notes… I had 3 friends use them. That’s it. I hid them because it’s annoying on top of my messages. No one else I know is bothering with notes. Really annoying seeing my avatar above my DMs. I’ll never use it. Can you take away my notes and give it to the spam bots in these ratings complaining they never got it?

feature, feature, feature, engagement

threads-badge, notes, avatar, bots

negative, negative, negative, negative

feature - threads-badge - negative, feature - notes - negative, feature - avatar - negative, engagement - bots - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Gets worse with every update, Please stop with the threads badge!! It was so nice when it disappeared for a bit. Now it’s back and still annoying. You “warn” us that once we delete it we can’t get it back- which would be great!- but it comes back anyway. Liars. All you have to do is refresh your profile page, and boom it’s back. I don’t use threads. I only got on once to see if it really was a crappy as twitter (which I also don’t use), and it is. But I can’t permanently delete my threads without deleting my IG profile. What a mess. And now this badge is false advertising. People will think I’m on threads only to find out I’m not. , , And my last review is still relevant… spam bots out of control. Notes irrelevant. No one uses them and the avatar at the top is annoying. Searching for a better app. Spam bots/porn bots are out of control. I realize IG doesn’t want to do anything about them because they inflate their user numbers but c’mon! The app is becoming unusable. And notes… I had 3 friends use them. That’s it. I hid them because it’s annoying on top of my messages. No one else I know is bothering with notes. Really annoying seeing my avatar above my DMs. I’ll never use it. Can you take away my notes and give it to the spam bots in these ratings complaining they never got it? Output: feature - threads-badge - negative, feature - notes - negative, feature - avatar - negative, engagement - bots - negative $$$

Good

I love instagram… it is my lifeline… I can’t live without it I wake up everyday and appreciate this platform where I get to view endless content on for hours on end, draining any bit of free time that could be used productively or living and creating memories with friends and family (which would be documented and posted for online validation) -and instead detach myself from reality and watch my friends post cute pics or watch endless silly cat videos, outfit inspiration posts, or yearn for a better successful life that I could achieve if I wasn’t so attached to social media. During this I also get so much satisfaction from buying all of the products that the app’s algorithm caters to me so I am only advertised things they believe I will want to buy for monetary gain, while selling this data to other companies to also be able to advertise to me and absolutely draining my wallet and turning my adolescent mind into capitalistic mush, where I only find happiness in materialistic values and online validation!!! I LOVE INSTAGRAM!!!

App

addiction

negative

App - addiction - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Good, I love instagram… it is my lifeline… I can’t live without it I wake up everyday and appreciate this platform where I get to view endless content on for hours on end, draining any bit of free time that could be used productively or living and creating memories with friends and family (which would be documented and posted for online validation) -and instead detach myself from reality and watch my friends post cute pics or watch endless silly cat videos, outfit inspiration posts, or yearn for a better successful life that I could achieve if I wasn’t so attached to social media. During this I also get so much satisfaction from buying all of the products that the app’s algorithm caters to me so I am only advertised things they believe I will want to buy for monetary gain, while selling this data to other companies to also be able to advertise to me and absolutely draining my wallet and turning my adolescent mind into capitalistic mush, where I only find happiness in materialistic values and online validation!!! I LOVE INSTAGRAM!!! Output: App - addiction - negative $$$

Instagrams identity crisis and new updates are ruining the app

I have a small art account on Instagram and all of the new Instagram updates have made it so hard for people to reach content. I work extremely hard on not just on my art but also my videos and posts, all just so that not even my followers see it. If what you’re posting isn’t a reel, Instagram just does not show it. Even some reels will still not be shown on peoples feeds. I know many way larger art creators and businesses that have the same problem. These updates have caused it to go so downhill. Posts are not receiving any attention at all (even from followers!) and only certain reels are. To make matters worse along-side this Instagram does not take reports seriously. I have had multiple instances where I have reported comments for hate, bullying, and homophobic remarks yet Instagram has not done anything about any of them, just sent the reports back as fine despite the fact that they clearly are not. It used to be a great place and now it’s just not nearly as good. I still love and will keep Instagram, though I am hoping that they resolve this and go back to their old and better ways. They are trying to be like other apps instead of themselves and it is crushing accounts like mine and causing instagrams downfall.

feed, service

privileging, reports

negative, negative

feed - privileging - negative, service - reports - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Instagrams identity crisis and new updates are ruining the app, I have a small art account on Instagram and all of the new Instagram updates have made it so hard for people to reach content. I work extremely hard on not just on my art but also my videos and posts, all just so that not even my followers see it. If what you’re posting isn’t a reel, Instagram just does not show it. Even some reels will still not be shown on peoples feeds. I know many way larger art creators and businesses that have the same problem. These updates have caused it to go so downhill. Posts are not receiving any attention at all (even from followers!) and only certain reels are. To make matters worse along-side this Instagram does not take reports seriously. I have had multiple instances where I have reported comments for hate, bullying, and homophobic remarks yet Instagram has not done anything about any of them, just sent the reports back as fine despite the fact that they clearly are not. It used to be a great place and now it’s just not nearly as good. I still love and will keep Instagram, though I am hoping that they resolve this and go back to their old and better ways. They are trying to be like other apps instead of themselves and it is crushing accounts like mine and causing instagrams downfall. Output: feed - privileging - negative, service - reports - negative $$$

Following Activity

Made the app much less exciting and I feel way more disconnected from people after this update. Gives the app a very lonely and more artificial feel, and the following activity, to me, was a superior way of finding new and exciting posts than the discover feature. The following tab in conjunction with the discover was the way to go, leaving the following activity behind in favor of discover disempowers the users’ ability to find new and interesting accounts that lack the influential level of larger accounts which appear in the discover, which also makes it harder for those accounts to grow. Ultimately, I don’t feel as though removing this feature was a productive change, and it definitely made the app less interesting. Twitter has a similar function to the following activity, as occasionally posts people you follow like pop up on your timeline, and if you have tweetdeck you essentially have an even better following activity tab which makes the app more intriguing. I don’t see why Instagram should lack this. Please bring it back. Thank you.

feed

privileging

negative

feed - privileging - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Following Activity, Made the app much less exciting and I feel way more disconnected from people after this update. Gives the app a very lonely and more artificial feel, and the following activity, to me, was a superior way of finding new and exciting posts than the discover feature. The following tab in conjunction with the discover was the way to go, leaving the following activity behind in favor of discover disempowers the users’ ability to find new and interesting accounts that lack the influential level of larger accounts which appear in the discover, which also makes it harder for those accounts to grow. Ultimately, I don’t feel as though removing this feature was a productive change, and it definitely made the app less interesting. Twitter has a similar function to the following activity, as occasionally posts people you follow like pop up on your timeline, and if you have tweetdeck you essentially have an even better following activity tab which makes the app more intriguing. I don’t see why Instagram should lack this. Please bring it back. Thank you. Output: feed - privileging - negative $$$

THIS IS A URGENT NEED

Hello instagram, Your most recent upgrade, which lets users attach a 30-second audio clip to their notes, has caused me some trouble. All of my buddies have received this update, but I haven’t. I’ve made an effort to be patient and to fix the problem. I tried upgrading the app numerous times, restarting my phone, updating my phone, deleting the app, logging out of my account, and nothing worked. No option for music on my notes. I don’t know why I’m being left out.I’m disappointed that Instagram would reject someone like this, and I’m upset altogether. Please provide me this update; I’d appreciate it. I don’t think it’s pleasant to be left out of your updates, and I have no idea why you choose to leave out someone like me. But it’s unfair, and I’d like to know about this development as soon as possible. I don’t deserve this update, so kindly give it to me. It’s quite disrespectful and disgusting of you to ignore me. I truly want this update, and I’m furious that you excluded me from it and all the other upgrades you’ve done. I would really like to include music on my notes because I adore it. I’m not sure why you’re picking on me in this way, but it has to stop.I’d love to add music to my notes, so please provide me this update. I’m grateful.

App

upgradability

negative

App - upgradability - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: THIS IS A URGENT NEED, Hello instagram, Your most recent upgrade, which lets users attach a 30-second audio clip to their notes, has caused me some trouble. All of my buddies have received this update, but I haven’t. I’ve made an effort to be patient and to fix the problem. I tried upgrading the app numerous times, restarting my phone, updating my phone, deleting the app, logging out of my account, and nothing worked. No option for music on my notes. I don’t know why I’m being left out.I’m disappointed that Instagram would reject someone like this, and I’m upset altogether. Please provide me this update; I’d appreciate it. I don’t think it’s pleasant to be left out of your updates, and I have no idea why you choose to leave out someone like me. But it’s unfair, and I’d like to know about this development as soon as possible. I don’t deserve this update, so kindly give it to me. It’s quite disrespectful and disgusting of you to ignore me. I truly want this update, and I’m furious that you excluded me from it and all the other upgrades you’ve done. I would really like to include music on my notes because I adore it. I’m not sure why you’re picking on me in this way, but it has to stop.I’d love to add music to my notes, so please provide me this update. I’m grateful. Output: App - upgradability - negative $$$

Stop making it worse

Instagram used to be great. Then one day the amazing idea popped into someones head that they could make a program to predict what people want to see on their feed. Which doesnt take too much time looking through your reviews to see that people want chronologically organized posts back but no one seems to care. Also, i have noticed that in my explore feed, no matter how many times i click “see fewer posts like this” i continue to see posts from not only the same category(food videos, mind- numbing slime videos, etc.) but from the same people! Feels like that feature does absolutely nothing anymore. Lastly, i noticed that everytime i update instagram, it shoves the information down my throat that i can swipe sideways to see more photos/ videos if they are posted together in a collaboration. And in the last update, if you dont scroll through the whole collab, it brings the next photo of the collab back up later in the feed! Why do you think i scrolled past it in the first place??? Your algorithm not only shows me posts i dont want to see, but it continues to show it to me if i scroll past it! Please if theres absolutely anybody from instagram reading this PLEASE get the idea through your thick skull that youre all making it worse!

feed, feed

chronologically organized posts, algorithm

negative, negative

feed - chronologically organized posts - negative, feed - algorithm - negative

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Stop making it worse, Instagram used to be great. Then one day the amazing idea popped into someones head that they could make a program to predict what people want to see on their feed. Which doesnt take too much time looking through your reviews to see that people want chronologically organized posts back but no one seems to care. Also, i have noticed that in my explore feed, no matter how many times i click “see fewer posts like this” i continue to see posts from not only the same category(food videos, mind- numbing slime videos, etc.) but from the same people! Feels like that feature does absolutely nothing anymore. Lastly, i noticed that everytime i update instagram, it shoves the information down my throat that i can swipe sideways to see more photos/ videos if they are posted together in a collaboration. And in the last update, if you dont scroll through the whole collab, it brings the next photo of the collab back up later in the feed! Why do you think i scrolled past it in the first place??? Your algorithm not only shows me posts i dont want to see, but it continues to show it to me if i scroll past it! Please if theres absolutely anybody from instagram reading this PLEASE get the idea through your thick skull that youre all making it worse! Output: feed - chronologically organized posts - negative, feed - algorithm - negative $$$