Complaint stringlengths 24 98 | Category stringclasses 16 values | Urgency stringclasses 4 values |
|---|---|---|
There’s a mystery fee added to my final bill. even after multiple attempts | Payments | Low |
There’s a mystery fee added to my final bill. and it's really disappointing | Payments | Medium |
The item arrived broken and unusable. — this is very frustrating | Product Issues | Immediate |
I received store credit instead of a cash refund I requested. which is unacceptable | Refunds | High |
Only part of my order arrived — the rest is missing. — this is very frustrating | Order Issues | Immediate |
It looks like a returned item — packaging was already opened. despite following all instructions | Product Issues | Immediate |
I paid for express delivery and it’s still not shipped. and it's really disappointing | Order Tracking | Low |
My tracking shows 'label created' for 5 days with no movement. even after multiple attempts | Order Tracking | Medium |
I can’t change my shipping method after ordering. and it's really disappointing | Account & Shipping | Immediate |
It keeps saying my email is invalid. — this is very frustrating | Account & Shipping | Low |
I clicked on a 15% off ad and it vanished at checkout. — this is very frustrating | Promotions | Immediate |
Why was one of my items refunded without asking? and it's really disappointing | Order Issues | Immediate |
I got charged but no confirmation email came through. and I don't know what to do next | Order Issues | Low |
The colors in the product photos are completely misleading. please fix this ASAP | Product Issues | Immediate |
Everything came except the most expensive item I paid for. and it's really disappointing | Order Issues | Medium |
I updated my address but order still went to the old one. — this is very frustrating | Account & Shipping | High |
Search results don’t load anything anymore. and it's really disappointing | Technical Issues | Medium |
Everything came except the most expensive item I paid for. and there's no explanation anywhere | Order Issues | High |
The discount code I got by email doesn’t work on any items. despite following all instructions | Promotions | Low |
My order shows 'fulfilled' but I never received it. which is unacceptable | Order Issues | Medium |
The site accepted my payment but shows no order. despite following all instructions | Payments | Low |
I didn’t approve this transaction. which is unacceptable | Payments | Low |
Your system rejected my student discount for no reason. and I need help urgently | Promotions | Low |
Can’t reset my password — reset link doesn’t work. even after multiple attempts | Account & Shipping | Low |
Why was a restocking fee deducted from my refund? and I need help urgently | Refunds | High |
The site accepted my payment but shows no order. and there's no explanation anywhere | Payments | Immediate |
The zipper broke the first time I used the bag. despite following all instructions | Product Issues | High |
I used a valid code and it applied, but was later removed. despite following all instructions | Promotions | High |
My tracking shows 'label created' for 5 days with no movement. and it's really disappointing | Order Tracking | Immediate |
The shipping company marked it as delivered to the wrong city. even after multiple attempts | Order Tracking | High |
One side of the headphones doesn't work. and I don't know what to do next | Product Issues | High |
I returned everything and only got a partial refund. despite following all instructions | Refunds | Low |
This isn't what I ordered — it’s the wrong model. despite following all instructions | Product Issues | Medium |
I paid for express delivery and it’s still not shipped. which is unacceptable | Order Tracking | Low |
It has a foul odor like chemicals. and I don't know what to do next | Product Issues | High |
I never received the promised sign-up bonus. despite following all instructions | Promotions | Low |
The shipping company marked it as delivered to the wrong city. and I don't know what to do next | Order Tracking | High |
You're advertising free shipping, but I'm being charged for it. and I need help urgently | Promotions | Low |
Package was rerouted without telling me. which is unacceptable | Order Tracking | Low |
Why was one of my items refunded without asking? — this is very frustrating | Order Issues | Medium |
Your system rejected my student discount for no reason. despite following all instructions | Promotions | Low |
The return was delivered, but no refund yet. and it's really disappointing | Refunds | High |
Can’t apply filters while browsing products. | Technical Issues | Low |
I never got tracking info in the first place. which is unacceptable | Order Tracking | Immediate |
I never got tracking info in the first place. | Order Tracking | Medium |
Why do I need to re-verify my ID again? — this is very frustrating | Account & Shipping | Immediate |
It has a foul odor like chemicals. despite following all instructions | Product Issues | High |
It has a foul odor like chemicals. and there's no explanation anywhere | Product Issues | Low |
The box arrived empty, just packing materials. which is unacceptable | Order Issues | Medium |
I received store credit instead of a cash refund I requested. and there's no explanation anywhere | Refunds | Immediate |
Error message keeps popping up during login. and there's no explanation anywhere | Technical Issues | Immediate |
Instructions were unclear and impossible to follow. | Product Issues | Low |
There are defects in the stitching of this garment. and there's no explanation anywhere | Product Issues | Immediate |
The return was delivered, but no refund yet. — this is very frustrating | Refunds | Low |
System declined my payment without any reason. and I need help urgently | Payments | Immediate |
Site logs me out randomly. despite following all instructions | Technical Issues | High |
The item arrived broken and unusable. despite following all instructions | Product Issues | High |
I clicked on a 15% off ad and it vanished at checkout. and I need help urgently | Promotions | Immediate |
Missing accessories from the package. and there's no explanation anywhere | Product Issues | Low |
The zipper broke the first time I used the bag. even after multiple attempts | Product Issues | Medium |
The site accepted my payment but shows no order. — this is very frustrating | Payments | Low |
Error message keeps popping up during login. which is unacceptable | Technical Issues | Low |
Can’t apply filters while browsing products. — this is very frustrating | Technical Issues | Low |
My entire order was canceled without explanation. and I don't know what to do next | Order Issues | Immediate |
The zipper broke the first time I used the bag. and I need help urgently | Product Issues | Medium |
I returned everything and only got a partial refund. please fix this ASAP | Refunds | Medium |
Items in the box were clearly tossed around and damaged. and it's really disappointing | Order Issues | Low |
You're advertising free shipping, but I'm being charged for it. which is unacceptable | Promotions | Low |
Can’t apply filters while browsing products. please fix this ASAP | Technical Issues | High |
Website crashes every time I add to cart. and I need help urgently | Technical Issues | Medium |
Items in the box were clearly tossed around and damaged. | Order Issues | Medium |
It keeps saying my email is invalid. despite following all instructions | Account & Shipping | High |
I returned everything and only got a partial refund. and I need help urgently | Refunds | Medium |
There’s a mystery fee added to my final bill. and I need help urgently | Payments | Immediate |
Site logs me out randomly. even after multiple attempts | Technical Issues | High |
I never got tracking info in the first place. and it's really disappointing | Order Tracking | High |
You promised a refund 10 days ago — still nothing in my account. and it's really disappointing | Refunds | High |
Search results don’t load anything anymore. | Technical Issues | High |
I used a valid code and it applied, but was later removed. even after multiple attempts | Promotions | Low |
My entire order was canceled without explanation. please fix this ASAP | Order Issues | Low |
I can’t change my shipping method after ordering. and there's no explanation anywhere | Account & Shipping | Immediate |
Site logs me out randomly. and I need help urgently | Technical Issues | High |
Account suddenly locked for no reason. and I don't know what to do next | Account & Shipping | High |
Checkout button is unresponsive. | Technical Issues | Medium |
Account suddenly locked for no reason. which is unacceptable | Account & Shipping | High |
Only part of my order arrived — the rest is missing. which is unacceptable | Order Issues | High |
The box arrived empty, just packing materials. and it's really disappointing | Order Issues | Medium |
You refunded the wrong amount. despite following all instructions | Refunds | Immediate |
My tracking shows 'label created' for 5 days with no movement. and there's no explanation anywhere | Order Tracking | Medium |
My entire order was canceled without explanation. and it's really disappointing | Order Issues | Low |
Account suddenly locked for no reason. please fix this ASAP | Account & Shipping | High |
I never received the promised sign-up bonus. please fix this ASAP | Promotions | Medium |
I can’t add a new address — button does nothing. — this is very frustrating | Account & Shipping | Low |
Error message keeps popping up during login. — this is very frustrating | Technical Issues | Immediate |
Can’t apply filters while browsing products. and I don't know what to do next | Technical Issues | Medium |
I didn’t approve this transaction. please fix this ASAP | Payments | Medium |
I was charged twice for the same item. despite following all instructions | Payments | Immediate |
Can’t reset my password — reset link doesn’t work. and I don't know what to do next | Account & Shipping | Immediate |
One side of the headphones doesn't work. please fix this ASAP | Product Issues | Immediate |
I used a valid code and it applied, but was later removed. please fix this ASAP | Promotions | Medium |
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