Complaint stringlengths 24 98 | Category stringclasses 16 values | Urgency stringclasses 4 values |
|---|---|---|
Delivery notification came before shipping confirmation | Order Tracking | Immediate |
Package scanned 'left at front desk' but no desk exists | Order Tracking | High |
Carrier claims 'delivered to household member' but lives alone | Order Tracking | Medium |
Tracking shows 'on hold' but no reason given | Order Tracking | High |
Order status says 'shipped' but carrier has no record | Order Tracking | Immediate |
Subscription auto-renewed after cancellation | Subscriptions | Immediate |
Free trial converted to paid without warning | Subscriptions | High |
Can't find cancellation option in account | Subscriptions | Medium |
Charged annual rate when monthly was selected | Subscriptions | Immediate |
Renewal price increased without notification | Subscriptions | High |
Subscription renewed 3 days before expiration | Subscriptions | Medium |
Canceled but still have access to service | Subscriptions | High |
Account shows 'active' after cancellation | Subscriptions | Immediate |
Charged during cooling-off period | Subscriptions | High |
Auto-renewal toggle resets itself | Subscriptions | Medium |
Subscription renewed while paused | Subscriptions | High |
Payment failed but service wasn't suspended | Subscriptions | Medium |
Charged for premium tier after downgrade | Subscriptions | Immediate |
Cancelation requires phone call only | Subscriptions | High |
Auto-renewal terms changed without notice | Subscriptions | Medium |
Subscription renewed after refund request | Subscriptions | High |
Free trial required credit card upfront | Subscriptions | Immediate |
Charged before free trial ended | Subscriptions | High |
Cancelation page gives 404 error | Subscriptions | Medium |
Renewal receipt sent to wrong email | Subscriptions | High |
Subscription renewed with expired card | Subscriptions | Immediate |
Account says 'canceled' but still charged | Subscriptions | High |
Auto-renewal date changes automatically | Subscriptions | Medium |
Charged annual when canceling monthly | Subscriptions | High |
Trial period shortened without notice | Subscriptions | Immediate |
Subscription restarted after 6 months | Subscriptions | High |
Cancelation requires submitting ID | Subscriptions | Medium |
Auto-renewal turned back on after update | Subscriptions | High |
Charged during grace period | Subscriptions | Immediate |
Free trial counted as first payment | Subscriptions | High |
Subscription renewed after chargeback | Subscriptions | Medium |
Cancelation button hidden in settings | Subscriptions | High |
Auto-renewal receipt has no opt-out | Subscriptions | Immediate |
Charged full price after discount period | Subscriptions | High |
Trial auto-converted without reminder | Subscriptions | Medium |
Subscription renewed after death of user | Subscriptions | High |
Cancelation requires mailed letter | Subscriptions | Immediate |
Auto-renewal uses different payment method | Subscriptions | High |
Charged during account suspension | Subscriptions | Medium |
Free trial required social media post | Subscriptions | High |
Subscription renewed after 3 cancellations | Subscriptions | Immediate |
Account shows inactive but still billing | Subscriptions | High |
Auto-renewal charges higher than agreed | Subscriptions | Medium |
Charged before service activation | Subscriptions | High |
Cancelation requires in-person visit | Subscriptions | Immediate |
Renewal notification sent after charge | Subscriptions | High |
Subscription restarted after 1 year | Subscriptions | Medium |
Auto-renewal terms in hidden FAQ | Subscriptions | High |
Charged for add-on never selected | Subscriptions | Immediate |
Free trial required survey completion | Subscriptions | High |
Subscription renewed during dispute | Subscriptions | Medium |
Cancelation page asks for feedback first | Subscriptions | High |
Auto-renewal uses old card on file | Subscriptions | Immediate |
Charged after moving countries | Subscriptions | High |
Trial period changed retroactively | Subscriptions | Medium |
Subscription renewed after bank change | Subscriptions | High |
Account cancellation not synced with billing | Subscriptions | Immediate |
Auto-renewal charges tax suddenly | Subscriptions | High |
Charged during military deployment | Subscriptions | Medium |
Free trial required friend referral | Subscriptions | High |
Subscription renewed after fraud report | Subscriptions | Immediate |
Cancelation requires 30-day notice | Subscriptions | High |
Auto-renewal uses wrong currency | Subscriptions | Medium |
Charged during natural disaster | Subscriptions | High |
Trial required minimum usage hours | Subscriptions | Immediate |
Subscription renewed after bankruptcy | Subscriptions | High |
Account shows canceled but keeps billing | Subscriptions | Medium |
Auto-renewal charges processing fee | Subscriptions | High |
Charged during hospital stay | Subscriptions | Immediate |
Free trial required app download | Subscriptions | High |
Subscription renewed after death | Subscriptions | Medium |
Cancelation requires notarized form | Subscriptions | High |
Auto-renewal terms in image file | Subscriptions | Immediate |
Charged during service outage | Subscriptions | High |
Trial required credit score check | Subscriptions | Medium |
Subscription renewed after divorce | Subscriptions | High |
Account cancellation requires video call | Subscriptions | Immediate |
Auto-renewal charges foreign fee | Subscriptions | High |
Charged during declared disability | Subscriptions | Medium |
Free trial required biometric data | Subscriptions | High |
Subscription renewed after FTC complaint | Subscriptions | Immediate |
Cancelation page has fake error | Subscriptions | High |
Auto-renewal uses dynamic pricing | Subscriptions | Medium |
Charged during declared bankruptcy | Subscriptions | High |
Trial required background check | Subscriptions | Immediate |
Subscription renewed after class action | Subscriptions | High |
Account shows expired but still bills | Subscriptions | Medium |
Auto-renewal charges restoration fee | Subscriptions | High |
Charged during declared pandemic | Subscriptions | Immediate |
Free trial required DNA sample | Subscriptions | High |
Subscription renewed after GDPR request | Subscriptions | Medium |
Cancelation requires minimum age | Subscriptions | High |
Auto-renewal uses crypto wallet | Subscriptions | Immediate |
Charged during declared emergency | Subscriptions | High |
Trial required facial recognition | Subscriptions | Medium |
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