Complaint
stringlengths 24
98
| Category
stringclasses 16
values | Urgency
stringclasses 4
values | target
stringclasses 59
values |
|---|---|---|---|
Address system merged two valid addresses
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier left package at construction site
|
Shipping
|
High
|
Shipping | High
|
Shipping deadline passed without pickup
|
Shipping
|
Medium
|
Shipping | Medium
|
Package contents shifted due to poor packing
|
Shipping
|
High
|
Shipping | High
|
Address change required faxed request
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier delivered to similarly named business
|
Shipping
|
High
|
Shipping | High
|
Shipping restrictions changed post-purchase
|
Shipping
|
Medium
|
Shipping | Medium
|
Package marked 'delivered' before shipping
|
Shipping
|
High
|
Shipping | High
|
Address system truncated long street names
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier left package at wrong dorm building
|
Shipping
|
High
|
Shipping | High
|
Shipping cost higher than advertised
|
Shipping
|
Medium
|
Shipping | Medium
|
Package routing added unnecessary stops
|
Shipping
|
High
|
Shipping | High
|
Address confirmation didn't include country
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier delivered to wrong military base
|
Shipping
|
High
|
Shipping | High
|
Shipping speed not honored despite payment
|
Shipping
|
Medium
|
Shipping | Medium
|
Package scanned at impossible locations
|
Shipping
|
High
|
Shipping | High
|
Address system rejected valid special characters
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier left package at foreclosed property
|
Shipping
|
High
|
Shipping | High
|
Shipping options limited without explanation
|
Shipping
|
Medium
|
Shipping | Medium
|
Package delivered to vacant vacation home
|
Shipping
|
High
|
Shipping | High
|
Address change required notarized letter
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier delivered to wrong church office
|
Shipping
|
High
|
Shipping | High
|
Shipping insurance didn't cover damage
|
Shipping
|
Medium
|
Shipping | Medium
|
Package left at community mailbox illegally
|
Shipping
|
High
|
Shipping | High
|
Address system auto-changed correct input
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier delivered to wrong hospital department
|
Shipping
|
High
|
Shipping | High
|
Shipping label had illegible barcode
|
Shipping
|
Medium
|
Shipping | Medium
|
Package routing skipped nearest facility
|
Shipping
|
High
|
Shipping | High
|
Address verification failed for new development
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier left package at wrong school office
|
Shipping
|
High
|
Shipping | High
|
Shipping method unavailable for gift orders
|
Shipping
|
Medium
|
Shipping | Medium
|
Package delivered to demolished address
|
Shipping
|
High
|
Shipping | High
|
Gift message not included as requested
|
Special Requests
|
Medium
|
Special Requests | Medium
|
Delivery instructions completely ignored
|
Special Requests
|
High
|
Special Requests | High
|
Personalization misspelled customer's name
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Gift packaging option was unavailable at checkout
|
Special Requests
|
Medium
|
Special Requests | Medium
|
Driver left package despite 'do not leave' instructions
|
Special Requests
|
High
|
Special Requests | High
|
Custom engraving had wrong date format
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Requested gift receipt was missing
|
Special Requests
|
Medium
|
Special Requests | Medium
|
Delivery came on restricted date
|
Special Requests
|
High
|
Special Requests | High
|
Handwritten note was typed instead
|
Special Requests
|
Low
|
Special Requests | Low
|
Signature required ignored for alcohol delivery
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Gift message printed on invoice instead of card
|
Special Requests
|
Medium
|
Special Requests | Medium
|
'Leave at back door' instruction not followed
|
Special Requests
|
High
|
Special Requests | High
|
Monogram was upside down
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Gift wrapping added creases to product
|
Special Requests
|
Medium
|
Special Requests | Medium
|
Delivery arrived before requested date
|
Special Requests
|
High
|
Special Requests | High
|
Custom color request was substituted
|
Special Requests
|
Low
|
Special Requests | Low
|
Requested call before delivery never came
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Gift note paper quality was poor
|
Special Requests
|
Medium
|
Special Requests | Medium
|
Delivery left with wrong apartment neighbor
|
Special Requests
|
High
|
Special Requests | High
|
Personalized message cut off mid-sentence
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Gift option added unexpected charges
|
Special Requests
|
Medium
|
Special Requests | Medium
|
'Fragile' stickers were missing
|
Special Requests
|
High
|
Special Requests | High
|
Custom sizing request was ignored
|
Special Requests
|
Low
|
Special Requests | Low
|
Delivery came during requested blackout hours
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Hand-painted detail was sloppy
|
Special Requests
|
Medium
|
Special Requests | Medium
|
Gift message contained typos
|
Special Requests
|
High
|
Special Requests | High
|
Driver rang bell despite 'do not disturb' note
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Custom embroidery had wrong thread color
|
Special Requests
|
Medium
|
Special Requests | Medium
|
Requested eco-friendly packaging was plastic
|
Special Requests
|
High
|
Special Requests | High
|
Delivery left in plain view despite instructions
|
Special Requests
|
Low
|
Special Requests | Low
|
Personalized dates were formatted wrong
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Gift receipt showed original price
|
Special Requests
|
Medium
|
Special Requests | Medium
|
'Require ID' instruction was ignored
|
Special Requests
|
High
|
Special Requests | High
|
Custom engraving depth was inconsistent
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Requested morning delivery came at night
|
Special Requests
|
Medium
|
Special Requests | Medium
|
Gift wrapping color was wrong
|
Special Requests
|
High
|
Special Requests | High
|
Delivery came to old address after update
|
Special Requests
|
Low
|
Special Requests | Low
|
Handwritten message was illegible
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Special occasion card was missing
|
Special Requests
|
Medium
|
Special Requests | Medium
|
Driver didn't follow gate code instructions
|
Special Requests
|
High
|
Special Requests | High
|
Personalized coordinates were inaccurate
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Gift message arrived separately from package
|
Special Requests
|
Medium
|
Special Requests | Medium
|
'Perishable' stickers weren't used
|
Special Requests
|
High
|
Special Requests | High
|
Custom font request was substituted
|
Special Requests
|
Low
|
Special Requests | Low
|
Delivery left outside in rain despite garage option
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Requested vegan packaging contained leather
|
Special Requests
|
Medium
|
Special Requests | Medium
|
Gift note was placed inside package
|
Special Requests
|
High
|
Special Requests | High
|
Signature required was bypassed
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Personalized jewelry had wrong engraving
|
Special Requests
|
Medium
|
Special Requests | Medium
|
'Do not fold' instruction was ignored
|
Special Requests
|
High
|
Special Requests | High
|
Delivery came after recipient left town
|
Special Requests
|
Low
|
Special Requests | Low
|
Custom photo print was cropped wrong
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Gift wrapping crushed delicate item
|
Special Requests
|
Medium
|
Special Requests | Medium
|
Driver left package with unauthorized person
|
Special Requests
|
High
|
Special Requests | High
|
Requested discreet packaging had logos
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Hand-painted design didn't match sample
|
Special Requests
|
Medium
|
Special Requests | Medium
|
Gift message was on wrong language
|
Special Requests
|
High
|
Special Requests | High
|
Delivery instructions were cut off in app
|
Special Requests
|
Low
|
Special Requests | Low
|
Personalized text exceeded character limit silently
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Special delivery window was missed
|
Special Requests
|
Medium
|
Special Requests | Medium
|
'This Side Up' sticker was missing
|
Special Requests
|
High
|
Special Requests | High
|
Custom embroidery had loose threads
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Requested gift boxing was just tissue paper
|
Special Requests
|
Medium
|
Special Requests | Medium
|
Driver ignored 'leave with concierge'
|
Special Requests
|
High
|
Special Requests | High
|
Personalized dates used wrong calendar
|
Special Requests
|
Low
|
Special Requests | Low
|
Gift receipt included return shipping cost
|
Special Requests
|
Immediate
|
Special Requests | Immediate
|
Delivery came during funeral requested to avoid
|
Special Requests
|
Medium
|
Special Requests | Medium
|
Handwritten note looked photocopied
|
Special Requests
|
High
|
Special Requests | High
|
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