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FINANCE SUPERVISOR Summary Able to adapt and flexible enough to help manage changing priorities and maintain a high standard of work and accuracy in spite of changes. Reliable resource and highly valued team member within my department by providing assistance to managers, co-workers, FPDPs, interns and taking ownership of my responsibilities in order to meet deadlines and team goals. Ability to demonstrate and develop supervisor skills to work with FPDPs coming through the program to develop skills needed for commercial BU roles in the future. Strong team player who has developed a strong reputation and earned the trust and respect of those around me. Open to new and different approaches, embracing new requirements and incorporating them into my work, while making sure all information is flowing and reported properly. Along with quickly learning new skills to adapt. Ability to indentify and resolve problems to make sure data is accurate, complete and communicated properly. To contribute strong background in finance and my drive for excellence and success to the Abbott Nutrition organization Experience Finance Supervisor 05/2012 to Current Company Name City , State Develop and consolidate Adult Institutional financial plans/forecasts (including annual plan, LRP, monthly LBE and S&OP) for the Adult business unit to present for senior management review. Pull and analyze market and share data by Institutional segments in Tableau system. Budget and report total Institutional AP&G spend. Complete monthly analysis of E&O for Adult Institutional products. Supervise and mange one employee within the Finance Professional Development Program rotation. Develop and consolidate Adult Institutional financial plans/forecasts (including annual plan, LRP, monthly LBE and S&OP) for the TN business unit to present for senior management review. Budget and report total Institutional AP&G spend. Complete monthly analysis of E&O for Adult Institutional products. Consolidator for Therapeutic Nutrition Business Unit Develop and consolidate financial plans/forecasts (including annual plans/updates, monthly S&OP, LRP's, and LBE's) for the business unit to present for senior management review Develop and consolidate the financial package of monthly business results for senior management review Prepare annual plans/updates, LRP's and LBE's for our marketing departments and other AP&G budgets and conduct monthly meetings with directors/managers/budget owners to review Consolidate and submit month end close financial information for our business unit's results, provide necessary commentary and variance research Coordinate, calculate and track royalty expenses Participate in Sox Testing as needed, in 2009 completed testing of Financial Reporting department Products Operating Administrator: complete month-end transfers of sales and margin statistics by sku level Prepare Investment Package analysis of balance sheet and provide commentary on monthly basis Monitor and reconcile inter-company accounts with Corporate Reconcile general ledger daily and investigate and address potential problems before month-end close Prepare swell allowance accrual analysis Assist in Daily Sales processes and other team requirements as needed Compile and submit Federal and State Tax Packages Participate in Sox Testing, including testing plant inventory processes and procedures Senior Mutual Fund Accountant 08/2004 to 11/2005 Company Name City , State Promoted to senior level in October 2005 Prepare and analyze financial statements and shareholder reports Prepare and analyze fund expenses, expense accruals and review total returns Prepare marketing products for distribution to shareholders Prepare regulatory filings and board materials Assist management with special projects Participate in Mentor Program to train new associates at BISYS Enter all mutual fund transactions and trades to a fund on a daily basis Distribute fund data to internal and external business partners Calculate daily market value of portfolio holdings and net asset value Complete month-end reporting requirements Interact with external bank custodians and investment advisors on fund administration Accounting/Finance Internship 06/2002 to 03/2003 Company Name City , State Intern in Accounting Department at headquarters of Westfield Bank Perform daily accounting routine, completed reconcilements, commercial loan audits and budgets Systems Experience and Proficiencies Microsoft Office/Outlook, Lotus Notes, SAP, HOST Analytics and Tableau Software SAP and HOST Analytics subject matter expert for Abbott Finance organization Education Bachelor of Arts : Business Administration, Alliance, OH Mount Union College Bachelor of Arts in Business Administration, Finance Concentration, Mount Union College, Alliance, OH Professional Affiliations Bachelor of Arts in Business Administration, Finance Concentration, Mount Union College, Alliance, OH Skills Financial Analyst, Budget, Forecasts, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, Testing, Marketing, Budgets, Finance, Financial Reporting, Month End Close, Therapeutic, Basis, Accounts With, Balance Sheet, Daily Sales, General Ledger, Inventory, Of Sales, Sales, Sales And, State Tax, Statistics, Filings, Financial Statements, Mentor, Accountant, Mutual Fund, Accounting, Audits, Commercial Loan, Daily Accounting, Lotus Notes, Microsoft Office, Ms Office, Outlook, Reconcilements, Sap, Subject Matter Expert, Tableau Software, Team Player

FINANCE

CONSULTANT Summary Transitioning Military Professional eager to apply acquired skills to serve Aflac and the healthcare industry. Creates business partnerships and builds trust with managers and employees to create a positive work environment through networking. Driven professional who effectively builds loyalty, long-term relationships and promoting the company's brand. Experience 03/2016 to Current Consultant Company Name － City , State Tracked key dates and deadlines and maintained specific personnel lists. Screened 104 applicants based on their qualifications and background. Developed and facilitated job recruitment sessions. Tracked 28 candidates and pushed for feedback on disqualifications, time-to-fill man-power and other variables. Coordinated meetings, developed meeting content and presented all information to potential candidates resulting in the acquisition of 11 contracts. 03/2016 to Current First Line Supervisor Company Name － City , State Completed and maintained accurate and organized records, documents and reports for over 19 diving customers. Supported the development of diving operations staff to meet competency and performance expectations. Conducted weekly training activities with effective communication and leadership. Provided coaching, mentoring, and consultation to staff to enhance staff development of 23 personnel. 04/2012 to 03/2016 Field Operations Manager Company Name － City , State Trained and promoted continued education for all 20 members. Offered technical assistance to support operations and training. Conducted routine quality audits to ensure that records and policies adhered to specifications and initiated corrective actions. Performed regular job site observations to provide direction for all diving personnel. Education and Training 2018 Bachelor of Science : Health Sciences Southern New Hampshire University － City , State Health Sciences Skills Business correspondence, coaching, consultation, content, contracts, Customer service, direction, Employee training, Team building, leadership, meetings, mentoring, Natural, personnel, policies, quality, Quality assurance, recruitment, staff development, technical assistance

CONSULTANT

FINANCE MANAGER Summary Eclectic individual with 10+ years operations, finance and account management experience in small agency / start-up environments. Possess strong knowledge of and interest in digital marketing, broadcast media and communications.  Experience Finance Manager Mar 2015 to Current Company Name － City , State Responsible for all AP/AR functions, monthly bank reconciliations, and financial reporting including cash management and forecasting. Manage company payroll and administer employee benefits. Collaborate with Project Managers on budgets/actuals for project-level metrics. Responsible for year-end reporting in collaboration with CPA. Project Manager Jun 2014 to Dec 2014 Company Name － City , State Developed project proposals, estimates and timelines for a full suite of branding, marketing, messaging, and design services for both print and web. Performed press-checks and reviewed proofs to ensure quality color reproduction. Reviewed all work for typographical, grammar, spelling, and layout errors. Sought competitive bids for print and negotiated rates with vendors. Identified, developed and evaluated marketing strategies based on knowledge of client objectives and market trends. Collaborated with marketing and communications teams on standardization, design and production of marketing materials. Analyzed performance of all marketing programs to identify the best opportunities for optimization. Promoted brand awareness through SEO/SEM campaigns and attractive web design. Bookkeeper Apr 2014 to Jun 2014 Company Name － City , State Processed bank reconciliations and financial reports to verify practice of proper due diligence. Maintained accounts receivable documentation electronically and on paper. Researched and resolved collections and billing disputes. Operations Manager Nov 2011 to Apr 2014 Company Name － City , State Reconciled 11 corporate bank accounts retroactively to establish Quickbooks as a reliable and accurate representation of financial position.  Streamlined and executed all Human Resources processes including benefits implementation and administration, recruiting, payroll.  Produced seasonal promotional materials, from copy to design, leading to increased customer engagement and revenue. Coordinated and collaborated with advertising operations team on weekly email marketing communications; updated website regularly to feature new deals and discounts as per vendor advertising contracts. Coordinated all social, professional, and team-building events. Service Administrator Jan 2008 to Jun 2011 Company Name － City , State Served as liaison between clients and in-house service technicians regarding repairs, orders, and technical inquiries. Offered production support to clients to ensure camera packages were complete and ready for shoots. Staged and photographed high-end camera packages for sale on company website. Coordinated special events and orchestrated training classes on specialized camera systems for clients. Office Manager Oct 2006 to Dec 2007 Company Name － City , State Provided customer service and managed daily office operations of this design company focused on custom graphics- based fashion and home accessories. Developed long-term relationships with vendors and clients to help grow the overall business. Processed orders for multiple sales outlets including retail website, wholesale showrooms, department stores and boutiques. Maintained product inventory and supply management. Education Long-Form Improv Washington Improv Theater － City , State Currently a Level 4 Student in their 5-level curriculum.  Bachelor of Arts , Audio Arts & Acoustics 2002 Columbia College Chicago － City , State General Studies , Human Development & Family Studies 1999 University of Illinois － City , State Skills Quickbooks. Workamajig. MS Office Suite. InDesign. Photoshop. Concrete5 CMS.  Google Analytics. GoogleDocs. Intervals. SEO/SEM. Social media. Digital and film photography. Proficient in both Mac and PC environments. 

FINANCE

QA / QC MANAGER Summary QA / QC Manager Qualification Highlights Current Certifications Job 21 years' experience in the Oil and Gas Industry, Specializing in Repair/Maintenance and New Construction of Above Ground storage tanks, with 6 years in the QA / QC field. Highlights Microsoft Word, Excel, Weld Pro, Auto-Cad Matt Halderman- 1 Experience 01/2011 to 11/2016 01/2005 to 01/2008 QA / QC Manager Creates, maintains and establishes all WPQ's and WPS's while also training and document control of all NDE. Initiates, oversees and audits Shop and Shop Inspector. Reviews all drawings from the bid phase to procurement. Provides Superintendents with proper NDE training and technical support. Perform completion audits on job closing packages. Write and develop Weld procedures and can sign ASME Level III procedures. Construction Manager Company Name － City , State Responsible for day-to-day operations of construction projects, assembled personnel, equipment and materials for projects. Supervised multiple projects concurrently while providing advice and assisting in the planning of projects awarded for transition from sales to operations. Successful job management of up to as many as 10 Crews/jobs at one time. Customers worked for include. Superintendent / Repair and New Tank Construction Company Name － City , State Responsible for day-to-day operations on the work-site while controlling the short term schedule. Worked closely with Project Managers to maintain quality control and subcontractor coordination responsibilities. Lead Man / Repair and New Tank Construction. Responsible for crew management, QC efforts of the crew, daily and weekly scheduling of the crew. Hang steel/shell plate and structure for new construction and repair. Welder / New Tank Construction / Fitter. Welded for multiple Tank companies. CBI, Tanco, ATV, Bay Tank and Vessel, Cust-O-Fab, Inserv to name a few of the more known companies. Both New Tank and Repair. SMAW, FCAW, GMAW, and SAW. Proficient in the use of a gouge as well. Education AWS Certified CWI (Certificate # 08110741) API Certified TES (Certificate # 32697) API Certified 653 (Certificate # 42276) ASNT Level III (Certificate # 245052) Skills API, Auto-Cad, closing, Inspector, materials, Excel, Microsoft Word, new construction, personnel, procurement, quality control, sales, scheduling, shell, technical support, Weld, Welder

CONSTRUCTION

IT CONSULTANT Career Overview Director of Information Technology More than two decades of sound IT leadership in areas including IT strategy and security; systems analysis, architecting, installation, integration and streamlining; software development and management; network design, administration and management; technical support and help desk management and telecommunications management. Proven business leadership skills in strategic planning, consulting, change management, policy development, team leadership and motivation, training and development, project management, process improvement and procedure development. Operationally astute with demonstrated abilities in new business development, needs assessments, proposal development, presentations, contract negotiations, post-sales support and client relationship management. Financially savvy with superior skills in budget planning and forecasting, business forecasting, financial reporting and traditional accounting functions including A/R, A/P, General Ledger and Payroll Management. Recent recipient of B.S. in Information Technology with a Concentration in Cyber Security Technology and completed case studies in Current Homeland Security Issues, Perimeter Defense Techniques, Systems Analysis and Development, System Modeling Theory and Project Management. Qualifications Workforce Planning & Scheduling Contractor Management Team Leadership & Motivation Training & Development Business Partnering Consulting Vendor Partnering & Management Budgeting Payroll Management Business Startup & Growth Technology Implementations & Upgrades Network Architect & Administration Network Security Website Creation & Management Router & Firewall Configuration & Optimization Custom Database design Custom Front-End Systems design Development Environment Software: C, Microsoft Visual Basic, Visual Studio Enterprise Resource Planning (ERP) Software: Oracle E-Business Suite, Microsoft Dynamics GP, Sage Pro, MAS90 Object or Component Oriented Development Software: Borland Paradox, C++; Practical extraction and reporting language:  Perl, Python, PHPWeb Platform Development Software: Hypertext markup language HTML, JavaScript, CSS Work Experience IT Consultant 01/2013 to Current Company Name Provide IT consulting and support to clients including Intuit, Washington Home Mortgage, The Library of Virginia and NeighborWorks America Washington Home Mortgage: Recommend efficient use of resources. Support planning for Office 365 migration; facilitate Cisco UCS reinstall and conversion from T-1 to Verizon Digital Voice. Library of Virginia: Reviewed domain server installations and processes to improve performance. Documented systems. Installed and configured Citrix Provisioning Services. Configured and integrated Infoblox DNS appliances. Setup Hyper-V server for image maintenance. NeighborWorks America: Created network documentation. Identified areas of inefficiency in help desk processes. Firewall changes ­ access and NAT rules and firmware upgrades. DC infrastructure (backbone, UCS/ blade servers, storage, switches, routers, vCenter, VOIP, etc.) optimization and maintenance. Active Directory maintenance (domain controllers, multiple forests) ­ including resolving issues with replication of DNS and AD info; troubleshooting domain controller issues, DNS management, CISCO ­ ASA, UCS, VOIP phone system / Unified Communications, Data Domain, EMC storage. Analyzed Cloud services, submitted recommendations for improvement, and identified areas of inefficiency. Created VMWare Server images and adjusted for performance and stability. Technical Director/Consultant 01/2010 to 01/2013 Company Name A firm providing comprehensive technology consulting, IT support and computer networking solutions. Served as a technical and professional expert across teams, clients, and the information technology spectrum. Led or served in engagements involving management of VMware ESXi; provision of cloud service support; server and workstation installation and maintenance, SAN installation and maintenance; switch, router, firewall and VoIP support; Windows server installation and upgrades; TCP/IP network design and installation and network security provisioning and management. Led or participated in System Projects that included: System PCI Compliance check and configuration. Exchange 2000-2010 upgrades and new installations. Campus wireless network design and installation. Cisco VoIP systems design and implementation. Server installation and consolidation using VMware ESXi and Hyper-V servers. Windows Terminal Server 2008 and Wyse terminal installations. Director of Managed Services / IT Manager / Professional Services Engineer 01/1993 to 01/2010 A firm providing comprehensive technology consulting, IT support and computer networking solutions. Founded and grew the organization from a startup to a respected local consultancy. Drove all new business development while running all daily back office support functions including finance, accounting, human resource management, and staffing and workforce management. Took the lead in delivering IT consulting and professional services to Associations, Non-profits, and SMEs across the DC/Metro Area. Served in roles beyond project manager that included lead programmer and lead developer. Utilized technologies that included DirectX C++ simulator; MS-SQL 200-2012, MySQL and PHP on Linux and Windows 2003-2012 server platforms, C programs, VB scripts, PowerShell and batch scripting. Functioned as Chief Architect providing onsite and remote network administration, at a peak of 300+ network nodes among 30 different businesses. Grew a home business with a handful of clients into a profitable $25,000/ month operation by effectively developing and managing all business development, client engagements and supporting operations. Established partnerships with major vendors, including HP, Dell, Microsoft (Solution Provider) and Novell (Gold Partner). Directly managed projects or engagements that included: eCommerce websites creation and installation. Hyper-V and ESX installations for Windows 2003 and 2008 servers Active Directory, LDAP and email installations across wide area networks. NetWare networks; integration and NDS conversions to Active Directory networks. Firewall installations and upgrades. Cisco routers and switches; VPN networks optimization including site-to-site and client/server. Voice over IP and PBX installations. Custom database and web-based front-end systems development for contact management, association membership, statistical analysis, and business management tools. Communications Specialist Company Name Specialist with Law Firm Gibson, Dunn & Crutcher and as IT Manager with CPA Firm Crutchley, Marginot and Tosi. Provided WAN, LAN and Server Management as well as OS and network installs, upgrades and migrations and systems. implementations. Education and Training Master of Science : Computer Science 2016 Georgia Institute of Technology City , State , USA Bachelor of Science : Information Technology 2014 Strayer University City , State GPA: Summa cum Laude Concentration in Security Graduated Summa Cum Laude ITIL v3 Foundation · Security+ · Microsoft Certified Professional (MCP) · Master Certified Novell Engineer-Security Cisco Certified Network Associate · Cisco Certified Design Associate Member : Information Technology Project Management Institute Information Technology Skills accounting, Active Directory, AD, Architect, Borland, Budgeting, business development, business management, Business Startup, C, C++, Cisco Certified Network Associate, Certified Novell Engineer, CISCO, Cisco Certified, Cisco routers, Citrix, client/server, computer networking, Consulting, contact management, controller, conversion, CPA, CSS, client, clients, database, Database Design, DC, Dell, documentation, DNS, eCommerce, E-Business, email, ERP, Enterprise Resource Planning, finance, Firewall, help desk, HP, HTML, human resource management, Hypertext markup language, PHP, image, information technology, IT support, ITIL v, JavaScript, LAN, LDAP, Team Leadership, Law, Linux, managing, MAS90, access, Microsoft Certified Professional, MCP, Microsoft Dynamics, Exchange, Office, Windows, 2000, migration, MySQL, NDS, network administration, network design and installation, Network Security, Network, networks, new business development, Novell, NetWare, OS, Optimization, Oracle, developer, Paradox, Payroll, PBX, PCI, peak, Perl, phone system, processes, programmer, Python, reporting, Router, routers, Sage, SAN, Scheduling, servers, scripting, scripts, MS-SQL, staffing, statistical analysis, switches, switch, Systems Design, systems development, T-1, TCP/IP, Terminal Server, troubleshooting, Upgrades, VPN, Microsoft Visual Basic, VB, Visual Studio, Voice over IP, VOIP, Website, websites, WAN, Windows server

CONSULTANT

CHEF Summary I have been in the restaurant business for 25+ years.  I have worked long term (8+ years) for quite a few establishments. I am a hardworking chef, with a passion for food. I have years of experience with every position in the back of the house. Preparing soups, sauces, breaking down fish, meat and poultry are just a few things that I am very familiar with. Experience 08/2015 to Current Chef Company Name － City , State Line chef in high volume restaurant.  Able to cook and plate up to 90+ lunches unassisted on a daily basis. 01/2015 to 08/2015 Chef Company Name － City , State Helped friends out during a quiet time by cooking on the line at this seasonal country club. 04/2004 to 01/2015 Chef/Owner Company Name － City , State Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Prepared all foods including soups & sauces. Strong commitment to quality, service and cost control. Prepared food items consistently and in compliance with recipes, portioning and cooking. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Planned lunch, dinner and bar menus, as well as special menus for in-house. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. 05/1995 to 03/2004 Chef/Manager Company Name － City , State Managed all inventory, cost control, sanitation, menu development, training and recruitment. Prepared all soups and sauces. Butchering skills utilized. Ordered all food and beverage for on premise. Scheduled all back of house staff. Led shifts while personally preparing and executing food items for diners. Accepted all deliveries to the kitchen and front of the house. Able to keep up with multiple tasks in this face paced environment. Knowledge of Health and Safety regulations required by the state of Vermont. Education High School Diploma Brentwood High School － City , State Skills - Safe handling of all commercial food service equipment - Able to follow recipes, instructions and guidelines - Meticulously attentive to quality and detail of all food preparations - Familiar with POS data entry - Able to calculate food cost - Familiar with all aspects of the back of the house - Experienced with broiling, braising, sauté, grilling and baking - Able to multitask in a fast paced environment - Knowledge of state health and safety codes including labeling, dating and     rotating - Able to keep to budget concerning labor and food cost

CHEF

HR MANAGER Summary HR Coordinator motivated to create collaborative team environment by using background in the organization of employee training and team building events. Key Skills New employee orientations Maintains confidentiality Recruiting Employee relations Off-boarding Performance management strategies Quickbooks Sequoia Taleo Google Drive Google Calendar Microsoft Office Suite (Word, Excel, PowerPoint) Experience July 2014 Company Name HR Manager Diagnosed some of Cisco Systems' talent management systems in order to apply talent management knowledge to current HR practices. Compiled a systematic, descriptive report of diagnosis along with suggestions for improving methods then submitted final analysis to HR Manager. Influence "Chapter 7: Liking" Group Presentation, Social Psychology, Spring 2014 Collaborated with group members in dividing the workload, planning the class lesson, and discussing creative solutions to engage classmates. Designed a visual slide presentation by compiling group's work and enhanced presentation appeal with multimedia related to our topic found on the Internet. Analyzed effective group dynamics and leadership in an final research paper on the analysis of effective group dynamics and leadership Persuasion Experiment Study, Social Psychology, Spring 2014 Designed and executed research design observing persuasion tactics used at Mattress Discounters based on Robert Cialdini's research in Influence: The Psychology of Persuasion and compiled a comprehensive report Research Paper, Seminar on the Aesthetics of Citizen Participation, Fall 2013 Developed a research topic on utilizing art therapy as a model for motivating citizen participation requiring extensive library database research. RELEVANT COURSE PROJECTS October 2014 to Current Company Name Recruiting Coordinator Highlight: Increased and maintains the hiring percentage by 7% in first two months of employment; entrusted with HR department while manager is on military leave Coordinate with recruiting team, hiring managers and candidates to schedule phone/onsite interviews, ensure prompt and friendly communications with candidates, and host candidates on campus Execute welcoming onboarding orientations for new hires by using my enthusiastic personality during the company presentation and while processing employees' paperwork Actively source and correspond with attorneys regarding content writing opportunities; handle all applications and writers' files on Sequoia, communicate with editors in application process Professionally act as first point of contact for all general inquiries and mail intakes/distribution via telecommunication or in-person Produce weekly progress reports on recruiting attorneys, current rosters, and designing organizational charts Manage all job openings on various job boards including local colleges and passionately pursue potential candidates at career fairs Support all HR activities including resolving internal matters as needed to ensure smooth, efficient functioning of HR department. June 2004 to October 2014 Company Name Administrative Assistant Administered 300 clients' tax records to boost company efficiency Doubled the company's client intake by entering financial data into Quickbooks, organizing personal and corporate income/expenses, and creating expense spreadsheets which optimized our processing system. Managed 15 payroll accounts by processing payroll data, delivering paychecks, and preparing then filing payroll/sales taxes as optional services to business owners. Established and maintained strong client relations via phone, e-mail, or in-person communications ensuring client loyalty and building long, trusting relationships. Successfully resolved clients' tax problems after defending their case in professional correspondences to government departments. Maximized productivity by managing the schedule, files, supplies, and overall aesthetics of office. Education University of California City English B.A English Introduction to Industrial-Organizational Psychology, Statistics, Social Psychology, Research Seminar, General Psychology, Abnormal Psychology, Child Development, Cultural Anthropology, Principles of Sociology, and College Writing Certified Talent Management Specialist, July 2014-January 2015 Certified by Human Capital Growth, Inc. in talent management, talent acquisition, employee selection, training & development, performance management, and team effectiveness. Interests Some of my interests: painting on canvas, drawing, arts/crafts for home decor, cooking foreign meals, writing short stories, and hiking/camping/going to the beach with our dog Additional Information INTERESTS Some of my interests: painting on canvas, drawing, arts/crafts for home decor, cooking foreign meals, writing short stories, and hiking/camping/going to the beach with our dog Skills art, bookkeeping, charts, Cisco, client, clients, client relations, database, designing, diagnosis, e-mail, filing, financial, government, hiring, HR, leadership, managing, Excel, mail, Microsoft Office Suite, office, PowerPoint, Word, multimedia, organizing, Organizational, payroll, performance management, Persuasion, progress, Psychology, Quickbooks, recruiting, Research, research design, sales, spreadsheets, Statistics, tax, taxes, telecommunication, phone, content writing

HR

PUBLIC RELATIONS MARKETING MANAGER Summary Driven Public Relations/Marketing/Media expert bringing extensive knowledge of media production, messaging, communications and dissemination techniques and methods. Excellent oral and written communication skills with demonstrated success in developing impactful strategic media, marketing and public relations plans. Superb writer and editor who communicates effectively with target audiences through strategic brand management and PR campaigns. Public Relations Specialist with 20+years in marketing and PR. Poised and competent team builder and natural leader who thrives in fast-paced corporate environments. Highlights Promotional campaigns Relationship building expert Project management Copywriting and copyediting Deadline-driven Exceptional writer Sponsorships Exceptional multi-tasker Decisive problem solver Persuasive negotiator Organized and efficient Motivated team player Account management Direct marketing campaigns Excellent written and verbal communicator Start-up background Microsoft Office Suite expert Enthusiastic team player Self-directed Media relations Accomplishments Hired, trained and managed a team of [Number] successful product managers.Launched aggressive growth plans that helped increase customer base from [Number] to [Number] customers.Initiated groundbreaking PR campaign for a television company, which secured [Number]% additional public interest compared against earlier efforts.Initiated a public relations campaign for a non-profit on a tight budget, raising over $[Amount].Nominated [Company Name] products for awards and successfully captured [Number] major industry awards.Led [Company Name] to receive the [Award Name] Award in [Year]. Experience 07/2009 to 08/2011 Public Relations Marketing Manager Company Name － City , State Develop and implement communications strategies. Work daily with a broad range of press outlets covering television, music, business, marketing, politics, entertainment, digital media and advertising Draft and edit press releases and by-line articles to high standard consistent with company messaging and editorial guidelines. Develop plan and execute social media activity Create electronic press kit and manage all aspects of press kit Develop and implement consumer promotional campaigns. Includes establishing and managing all vendor relationships. Manage relationships with a variety of media including tech, business, local, and vertical and across media types including blogs, online, print and broadcast. Manage and attend media related events. Develop and maintain good working relationships with the media ­including local and national newspapers, trade magazines, radio, and television. Develop and supervise media training. Compose key message points for executive and talent interviews, and create internal and external communication/messaging. Provide counsel to executives on messaging and media relations. Work with management and administrative staff to support the writing and development of strategic communication pieces for the company. Defined project and company vision, strategies and tactics.Researched, negotiated, implemented and tracked advertising and public relations activities.Evaluated and managed new strategic business opportunities.Expanded product and company recognition in the national press to support the sales and marketing teams.Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.Organized public appearances, lectures, contests and exhibits to increase product awareness.Designed web and other content, including monthly newsletters and promotional calendars.Coached client representatives on effective communication with the public and employees.Worked with management to identify trends and developments that might influence PR decisions and strategies.Cultivated positive relationships with the community through public relations campaigns.Managed all media, press and public relations issues.Estimated project costs and monitored budgets.Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.Developed corporate communications strategies and programs, including project timelines.Coached less experienced public relations staff members on corporate communications practices.Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.Evaluated return-on-investment and profit-loss projections.Compiled comprehensive lists describing product and service offerings.Developed [Number] marketing strategies and campaigns each quarter.Collaborated with advertising and promotion managers to promote products and services.Developed and executed [Number] integrated marketing plans each quarter.Collaborated with marketing and communications teams on standardization, design and production of marketing materials.Created sales strategies to promote advertising offerings and motivate larger deals.Promoted brand awareness through SEO optimization and attractive web design.Spearheaded the creation of blogs and social media content.Produced engaging online marketing campaigns. 11/2006 to 08/2008 Vice President Sales & Marketing Company Name － State Maintain oversight of all PR activities; assist in managing external PR agency activity as appropriate. Develop and execute editorial visibility plans for top editors and reporters. Review editorial schedules and managing process to ensure Kemin Health appears in all key features. Assist with organization of press briefings, media training, photography, and press attendance at company seminars. Publicize high-profile media coverage on company website and maintain the PR site on kemin.com. Publicize all upcoming and current publicity through a wide range of consumer, trade and online outlets and sites. Provide thought leadership on the evolution of advertising, emerging trends, technologies, entertainment and media, especially with regard to the digital media space Work with marketing team to ensure a connection between content creation and publicity. Update and optimize sales presentations, tools and collateral through engagement with sales team to understand and address their needs Responsible for every aspect of coordinating photo shoots with talent including working with other departments to hire photographers, scouting locations, planning budgets, etc. Vice President/Marketing · Built Marketing Department, developed consistent plans, goals, budgets, campaigns to build brand awareness and produce results · Simultaneously coordinated/managed all advertising, corporate events, trade shows, public relations, proposals, customer appreciation events, sales collateral for each business segment including Housby Mack, New and Used Trucks, Isuzu, VOCON Auctions, Housby Truck Lube, Housby Mixer Group, Second Generation as well as individual dept (parts, service, paint, body shop) · Implemented systems and strategies to develop consistent marketing throughout all business channels including monthly communications to large customers and prospects. Organized, maintained and grew database from 15,000 ­ 100,000+ contacts · Developed custom websites to allow customers to track purchases and progress of equipment · Redesigned/updated main website to be more customer friendly · Implemented online bidding for auctions which exposed company to worldwide audience and increased customer attendance to sales by 100% · Increased traffic to auction website from average of 300 page views a day to 5000+ page views/day. Up to 30,000 page views on days leading up to auctions · Simultaneously developed marketing plans for startup auction company and launch of truck lube targeting multiple audience groups. 12/2004 to 07/2006 Assistant Vice President, Sales Development Consultant Company Name － City , State Sales Management Team · Regular interaction with Executive Leadership Team · Launched/Project Manager/Executive Producer of quarterly audio show hosted by National Sales Managers · Project Manager/Executive Producer quarterly skill building video series · Developed unique promotional campaigns to build awareness about projects and maintain visibility between each release · Responsible for writing retail keynote speech for National Sales Managers at national sales conference · Executive Producer of Recruiting Video for national recruiting campaign which won two National Telly Awards for team building and recruitment · Wrote scripts for multiple videos and workshops to drive national campaign/partnership with bestselling author, David Bach, to help inspire millions of Americans to purchase a home · Manage multiple outside vendor relationships · Called on to help various departments write speeches, scripts, press releases and newsletters as needed. 09/1993 to 10/2004 Producer Company Name － City , State Responsible for all aspects of producing The Oprah Winfrey Show · Responsible for conceiving strategic, new, original and interesting ideas for 20+ hour long shows per season · Produce 2-3 shows a month covering a range of topics (Oprah's Voting Party with Cameron Diaz, Drew Barrymore, PDiddy and Christina Aguilera; Inside Detox: a suburban mother's struggle to kick her addiction to prescription drugs; The Cast of Friends Says Goodbye; Lisa Ling Investigates Bride Burnings; Julia Roberts is Having Twins, Weight Loss Success Stories with Bob Greene) · Supervise team of three associate producers, production assistant, researcher, field producer, legal coordinator, audience coordinator · Write show scripts and voice overs · Field produce multi-camera shoots with Oprah Winfrey · Adhere to budget · Create and design special sets and graphics to set tone for each show · Ability to juggle multiple show topics at one time in fast paced, high pressure environment without missing any details or deadlines · Perform daily negotiations with movie studio executive, networks, publicists, talent, record labels, corporations, advertising executives, product managers. Education Bachelor of Arts : Sociology, Journalism Drake University － City , State Sociology, Journalism Skills administrative, photo, advertising, ad copy, agency, audio, broadcast, budgets, budget, com, content creation, database, editorial, edit, fast, features, graphics, team building, Leadership, legal, managing, marketing plans, marketing, Marketing consulting, media relations, media training, messaging, Lisa, negotiations, networks, newsletters, newspapers, page, paint, photography, camera, presentations, press, press releases, PR, producing, Producer, progress, proposals, Public Relations, public relations, publicity, radio, Recruiting, recruitment, researcher, retail, Sales, Sales Management, seminars, scripts, speeches, speech, Stories, strategic, strategic marketing, television, trade shows, unique, Video, website, web content, websites, workshops, author, articles Additional Information Awards · Emmy, BEST TALK SHOW · National Telly Award for WFHM Sales ­ Team building · National Telly Award Category ­ Corporate Recruitment Iowa Women's Leadership Conference, Steering Committee · Appointed to National Mack Dealer Marketing Advisory Board by Mack Corporate

PUBLIC-RELATIONS

CONSULTANT Career Overview More than 6 years of experience in Manufacturing & Distributions environments, including 4 years in Oracle manufacturing and Distributions applications. Implemented 5 full cycle oracle implementation projects, Experienced in customizing, developing and configuring Oracle Applications in the modules of Supply Chain and Manufacturing. Implemented Oracle EDI for the Sales Order entry and Warehouse Operations for the customer and Designed custom interfaces for PLM tools to communicate with oracle Item master. Experience in requirements gathering, gap analysis, business process redesign and mapping, testing and user training, documentation of activities, processes, test scripts and client interaction. Sound communication skills, result oriented, open to learning new technologies, experience in working under pressure and in fast pace as a team leader and as a team player. Well - traveled and posses a clear and definitive understanding of the regional business ethics, culture and decorum so as to maintain a harmonious balance. Skills Applications : R12 and 11i Modules : Inventory (INV), Bill of Materials (BOM), Work in Process (WIP), Engineering (ENG), Order Management (OM), Purchasing (PO), Oracle EDI Gateway, Shipping Execution, System Administration, Material Requirement Planning (MRP), iProcurement, Quality(QA), Approval Management (AME), Oracle Endeca. Tools/Language : Toad, Data Load, Visio, SQL, SQL Developer, MS Office Suite. Work Experience Consultant , 02/2016 － Current Company Name － City , State Worked on solution design and setup of Inventory, Work in Process, QA, Purchasing & Order Management as per the client requirements and suggested business process changes. Implemented Oracle EDI for Sales Order entry, booking and acknowledgment for customer orders received through third party systems.  Implemented Oracle E-Signatures and E-records to maintain Quality data books of every manufactured assembly, reducing gaps and saving costs. Designed, documented and executed all SCM modules for 3 implementations in North American region. Resolved functional issues related to Oracle Manufacturing and distribution during implementation. Prepared training documents and assisted in user training in WIP, OM & PO modules. Worked on data conversion strategy from legacy systems to Oracle E-business suite R12. Consultant , 08/2013 － 01/2016 Company Name － City , State Implemented oracle supply chain modules for a major Oil & Gas manufacturing company in Australia, Canada, China, Romania and UK as part of their global roll out to Oracle. Simplified their overhaul and repair process by implementing a custom solution that reduces user's time on the system as well as resulting a more organized shop floor. Implemented Oracle EDI for Sales Order Pick release and shipping transactions based on information received from third party systems in Warehouse. Worked on data conversion issues from Legacy systems to Oracle. Developed custom reports for customer facing documents as well as internal documentation. Enhanced a custom interface between a PLM tool(ePIMS) and oracle. Documented setups, customizations and training manuals. Trained users in different regions of the world on all supply chain modules and cMRO. Implemented Oracle Endeca and worked on client demos for various customers. Developed best business process blueprint that suits the client's multi industry business by studying their business process in each vertical. Student Partner , 08/2010 － 07/2013 Company Name － City , State Brought awareness on latest Microsoft's technologies to more than 5000 students and faculty. Increased the number of developers on Microsoft store by collaborating with various universities and developer groups. Designed Lazy chef- A windows store app during the launch of Windows 8. Pitched a windows app idea that got me to meet and present it to Steve Balmer, CEO of Microsoft then. Manager , 03/2011 － 08/2013 Company Name － City , State Built the startup from the scratch to making a revenue of 2 Million rupees an year. Trained more than 10000 participants in the streams of Robotics, embedded systems and application development. Worked with Orient Blackswan in making a textbook for students of various universities on presentation skills. Accomplishments Leadership Served as manager for a robotics startup, training more than 10000 participants. Represented India as a youth ambassador at Seoul, South Korea. Operational Management Implemented one of a kind E-Signature process for quality documentation in large scale manufacturing, reducing costs and gaps in process. Generating MM$ business impact. Transitioned a large group of developers and consumers to Microsoft's products and platform as a microsoft student partner for 3 years. Education and Training 2013 Andhra University College of Engineering － City , State , India Bachelor of Technology Instrumentation Engineering 3.4  GPA Started National Service Scheme and was an active member. Personal Information Place of Birth: Vijayanagaram, India Date of Birth: 14th of May, 1992 Present Residence: Houston, Texas Sex: Male Status: Single Hobbies: International Travel, Hiking, Mountaineering. Languages: English, Telugu and Hindi

CONSULTANT

SENIOR MEMBER SERVICE ADVOCATE SHANNA SCRUGGS Professional Summary Motivated customer service specialist with over 20 years  experience in a fast-paced, team-based environment high call volume environments. Skills account reconciliations, accounting, Accounts Payable, apollo, auditing, benefits, billing system, coach, com, Credit, client, customer satisfaction, data entry, database, delivery, fashion, features, FTP, General Ledger accounts, http, legal documents, Managing, Access, MS Excel, Mail, MS Office, Word, MySQL, Owl, pick, pricing, processes, Express, reconciling, maintain records, research, shipping, Troubleshooting Strong customer service orientation Problem solver Committed to team success MS Office Skills Self-motivated Extremely organized Highly dependable Team leadership Quick learner MS Windows proficient Work History Senior Member Service Advocate , 10/2015 to Current Company Name – City , State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Senior Member Service Advocate , 10/2015 to Current Company Name – City , State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Senior Member Service Advocate , 10/2015 to Current Company Name – City , State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Senior Member Service Advocate , 10/2015 to Current Company Name – City , State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Hosting Consultant , 01/2015 to 10/2015 Company Name – City , State  My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products. Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns. Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals. Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL  Hosting Consultant , 01/2015 to 10/2015 Company Name – City , State  My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products. Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns. Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals. Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL  Hosting Consultant , 01/2015 to 10/2015 Company Name – City , State Godaddy My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products. Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns. Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals. Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL  Designer Care Associate , 03/2014 to 01/2015 Company Name – City , State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products. Designer Care Associate , 03/2014 to 01/2015 Company Name – City , State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products. Designer Care Associate , 03/2014 to 01/2015 Company Name – City , State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products. Customer Care Advocate , 08/2013 to 03/2014 Company Name – City , State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages. Customer Care Advocate , 08/2013 to 03/2014 Company Name – City , State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages. Customer Care Advocate , 08/2013 to 03/2014 Company Name – City , State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages. International Certified Specialist , 07/2010 to 08/2013 Company Name – City , State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs. Manage a variety of database and web-based programs to provide timely response to the customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing. Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion. Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call. International Certified Specialist , 07/2010 to 08/2013 Company Name – City , State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs. Manage a variety of database and web-based programs to provide timely response to the customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing. Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion. Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call. International Certified Specialist , 07/2010 to 08/2013 Company Name – City , State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs. Manage a variety of database and web-based programs to provide timely response to the customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing. Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion. Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call. Customer Service Representative , 08/2008 to 07/2010 Company Name – City , State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours. Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue. Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements. Access and update customer accounts in computer billing system. Review bills and explain fees and charges for service. Determine when service suspension and/or disconnect is appropriate and initiate accordingly. Also sell products, features and accessories. Customer Service Representative , 08/2008 to 07/2010 Company Name – City , State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours. Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue. Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements. Access and update customer accounts in computer billing system. Review bills and explain fees and charges for service. Determine when service suspension and/or disconnect is appropriate and initiate accordingly. Also sell products, features and accessories. Customer Service Representative , 08/2008 to 07/2010 Company Name – City , State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours. Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue. Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements. Access and update customer accounts in computer billing system. Review bills and explain fees and charges for service. Determine when service suspension and/or disconnect is appropriate and initiate accordingly. Also sell products, features and accessories. Processing Associate , 01/2008 to 04/2008 Company Name – City , State Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems. Review transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions. Processing Associate , 01/2008 to 04/2008 Company Name – City , State Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems. Review transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions. Processing Associate , 01/2008 to 04/2008 Company Name – City , State Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems. Review transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions. Accounts Payable Clerk , 11/2004 to 01/2008 Company Name – City , State Tempe Schools Credit My primary responsibility was maintaining and auditing. Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week. I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts. I am experienced with MS Office, mainly MS Excel and Word. Accounts Payable Clerk , 11/2004 to 01/2008 Company Name – City , State Tempe Schools Credit My primary responsibility was maintaining and auditing. Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week. I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts. I am experienced with MS Office, mainly MS Excel and Word. Accounts Payable Clerk , 11/2004 to 01/2008 Company Name – City , State Tempe Schools Credit My primary responsibility was maintaining and auditing. Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week. I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts. I am experienced with MS Office, mainly MS Excel and Word. Education GED apollo-resume.co : 1996 Mesa Community College - GED : 1996 Mesa Community College - City

ADVOCATE

TEACHER Summary Education professional driven to create an environment that promotes hands-on learning for children at all stages of the learning process. Highlights Microsoft Office Smart Board Geographic Information System Engrade Skedula Working knowledge of Internet First Aid and CPR Certified Excellent classroom management Accomplishments Counseling   Developed and implemented the Fairness Committee, which is a restitution process run by students to help resolve peer issues in a positive, non-judgmental environment Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions. Plan Development   Monitored and facilitated weekly meeting of Student Council Instructed and advised on leadership skills, incorporated a trip to Ramapo for Children to help instill those leadership qualities. Developed a student-based constitution, and ensured its implementation. Oversaw all student government issues. Coordinated with the COSA teacher to plan and implement school-wide events. Organized and planned a Holiday Gift Giving event in conjunction With the Coney Island Generation Gap at the NY Aquarium. In-cooperation with Diploma Plus High School and Coney Island Generation Gap organized and supervised a Teen Summit about success after High School and Greening the Community. Organized and supervised Student Talent Showcase. Organized and supervised senior trip, prom, and graduation. Ran fund-raising events including a fund-raising benefit concert for a young child who has San Fillipo Syndrome. Coordinated a “Pay it Forward Campaign” in our school. Community Service   Served as Environmental action team leader Won two National Events and came in second in another event. Instilled importance of conservation and protection of the environment, by beach clean ups, environmental awareness events, paperless Friday to celebrate Earth Day, and established a recycling program in our school. Monitored the cleaning of Keiser Park Beach in Coney Island where we pulled off over 1,000 pounds of garbag Sponsered a graffiti clean up in Coney Island. Affiliations include Alliance for Climate Education, Partnership for Parks/Coney Island division, Friends of Kaiser Park, Community board 13, Coney Island Generation Gap, and Urban Neighborhood Services. Experience Teacher , 09/2009 to Current Company Name － City , State Taught Regents level Earth Science , developed curriculum, projects, and exams, facilitated and administered required labs, incorporated film throughout the curriculum exclusively used SmartBoard lessons to enhance student learning. Environmental Science: Taught 11th Grade Environmental Science. Developed curriculum, projects, and exams. Facilitated labs and activities. Health : Taught basic Health class incorporating the six components of Health: Physical; Emotional; Social; Mental; Spiritual; and Environmental. Female Soccer Assistant Coach , 08/2012 to Current Company Name － City , State Coordinated practices, taught basic and advanced skills Created and ran up-to-date and relevant drills Monitored the academic performance of student-athletes in addition to their athletic progress. Helped develop each participant's physical and psychological fitness. Fostered a culture of good sportsmanship, cooperation and responsibility. Motivated and encouraged student athletes to do their best during practices and games. School Safety Officer , 01/1996 to 10/1998 Company Name － City , State Provided safe and secure learning environment in various high schools, became a qualified driver. Father Flanagan's Boy's Town Non-secured Detention Facility. Youth Care Worker/Recreation Director , 01/1994 to 01/1996 Company Name － City , State Facilitated and planned all recreational activities: including calisthenics, basketball games, pool tournaments, and trips away from facility. Taught social skills to youth incarcerated for non-violent crimes in anticipation of release back into society, implemented treatment plans set by qualified therapists. Worked closely with the youth to implement Boy's Town's Behavior Modification program. Education Master of Education : Curriculum & Instruction Environmental Education , 2015 Concordia University (On-Line) － City , State , United States Curriculum & Instruction Environmental Education Bachelor of Arts : Earth Science Teacher , 2009 Brooklyn College/ CUNY － City , State , USA Secondary Education Teacher Earth Science 7 - 12 Global Learning and Observations to Benefit the Environment (G.L.O.B.E.) Skills Classroom Management Community Involvement Classroom Instruction Critical Thinking Urban Classroom setting Professional Affiliations National Science Teachers Association New York Academy of Sciences United Federation of Teachers

TEACHER

PRINCIPAL CONSULTANT Executive Profile A dynamic strategic leader that translates operations and business strategies into maximum profits commensurate with the best interest of shareholders, customers, employees, and the community. An expert in consumer and mortgage lending dedicated to enhancing profitability by streamlining operational platforms, developing new markets, drafting strategic lending initiatives, growing a high-quality loan portfolio and regulating and managing risk. Extremely analytical and knowledgeable of mortgage banking compliance and regulations with proven track record of applying controls to manage risk. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics. Skill Highlights Mortgage Lending Retail / Wholesale Lending Commercial Lending Agency / Jumbo Financing Consumer Lending Indirect Lending Portfolio Management Streamline Operations Business Development New Market Expansion New Product Development Process Reengineering Multi-Site Operations Regulatory Compliance Loss Mitigation Strategic / Tactical Planning Project Management Team Recruitment and Leadership Risk Assessment and Analysis Mergers / Acquisition Educational Seminars Professional Experience Principal Consultant January 2009 to Current Company Name － City , State Mortgage banking advisor specializing in developing and implementing business models to achieve successful streamlined mortgage platforms. Areas of expertise include project management and production, streamline operations, loan analysis, risk management and compliance programs, often working in conjunction with companies such as Navigant Consulting, New Oak Capital, LLC, Solomon Edwards Group, Clayton Group, and CC Pace. Results:: Streamlined and improved the quality of the review process for the OCC Look Back Project as Senior Analyst, while directing and managing one of the most productive and efficient teams of over forty file-review staff completing in excess of 8,000 full file reviews of foreclosure, bankruptcy, and loss mitigation processes Developed a successful new risk management and quality control process which achieved a 55% decrease in documentation and policy errors resulting in loans being purchased and funded in less than half the time Facilitated an increase in monthly production from $12 million to $30 million in less than six months through leading the acquisition of warehouse lines and investors while transitioning company from broker to banker. Chief Operating Officer January 2006 to January 2009 Company Name － City , State Director of all aspects of sales and operations for both retail and wholesale lending including underwriting, closing, post-closing/shipping, secondary marketing, loan servicing, quality control, risk analysis and compliance. Managed all staffing, development of marketing strategies and company direction in conjunction with the President/CEO Results: Increased closed loan production from $10 million to $25 million within six months of start date Reduced average loan closing time from 35 to 17 days by implementing a redesigned streamlined workflow Achieved a 37% reduction in monthly operating expenses by redeveloping and implementing new departmental and corporate budgets while simultaneously increasing production. Senior Vice President January 2004 to January 2006 Company Name － City , State Directed sales and operations staff for retail, wholesale, and consumer direct platforms overseeing all sales, processing, underwriting, secondary marketing, loan servicing, post closing and shipping. Developed and implemented quality control processes, marketing strategies, and annual budgets. Results: led company to record year in new application volume and new loan originations ($1.2 billion) in 2005 Developed and implemented new product matrix which allowed maximization of marketing efforts and improved execution of bulk loan sales in secondary market Restructured operations workflow producing a significant decrease in loan turnaround times while reducing staff by 33% and increasing profitability in excess of 25% Created new empowered work environment which led to increased quality of staffing and employee morale across all departments. Senior Vice President Regional Manager January 2002 to January 2004 Company Name － City , State Managed all aspects of mortgage loan operations including processing, underwriting, closing and post-closing for 16 retail production centers from Massachusetts to Virginia encompassing 178 operations staff and direct interaction with 250 plus loan officers. Key focus given to loan quality, customer service, staffing, and budget forecasting. Results: Produced $250 million in monthly loan production Elevated troubled region to most profitable in company in 6 months while replacing 40% of management staff and 25% of line operations staff Achieved record level mortgage loan growth in 2003. Chief Lending Officer January 2001 to January 2002 Company Name － City , State Responsible for oversight of all lending portfolios including mortgage and consumer loan production, loan servicing, capital markets, loan quality and compliance. Led analysis and review of new products and programs including indirect lending opportunities Results: Reduced closing timeframes by 50% by redesigning mortgage loan origination and workflow to enhance efficiency Improved profitability of loan sales into secondary market place by reengineering capital markets workflow Increased community awareness by conducting first time home buyer seminars for the local communities to educate new home buyers. Senior Vice President - Director of Strategic Projects January 1984 to January 2001 Company Name － City , State Directed and managed a staff responsible for providing leadership in the development and implementation of process improvement and new technology solutions for large cross division projects. Direct accountability for department consisting of five vice presidents (project managers) and project budgets. Selected and managed third party vendors. Indirectly matrix managed approximately 150 employees. Results:. Designed and implemented new workflow encompassing 4 business channels, 5 departments and over 300 people. Supervised Mers (Mortgage Electronic Registration System) implementation team that was recognized as an industry leader. Senior Vice President January 1984 to January 2001 Company Name － City , State Wholesale Lending / Portfolio Retention Managed sales, operations, and underwriting functions. Accountable for loan volume, loan quality, income and expense management, and overall profitability. Managed network of 250 mortgage brokers. Results: Managed sales staff of 15 account representatives in 8 states responsible for developing new clients and servicing existing clients and staff of twenty-seven operations and underwriting specialists. Exceeded production and profitability goals for the region Created positive staff morale and eliminated employee turnover by redefining staffing needs and requirements. Education Bachelor of Science Degree : Finance Banking and Financial Institutions Economics IOWA STATE UNIVERSITY － City , State GPA: Alumni of Alpha Kappa Psi Business Fraternity Finance Banking and Financial Institutions Economics Alumni of Alpha Kappa Psi Business Fraternity Interests Habitat for Humanity *Ridgefield Conservatory of Dance Additional Information Community Volunteer at: *Habitat for Humanity *Ridgefield Conservatory of Dance Skills Streamline, Analyst, Agency, banking, budgets, budget, Business Development, capital markets, closing, Commercial Lending, Consulting, clients, customer service, directing, direction, documentation, Financing, focus, forecasting, Leadership, Regulatory Compliance, Director, managing, marketing strategies, marketing, Market, Mergers, Mortgage Lending, mortgage loan, mortgage loan origination, network, New Product Development, Process Reengineering, processes, process improvement, producing, Project Management, quality, quality control, Recruitment, reengineering, Retail, risk analysis, Risk Assessment, risk management, sales, Seminars, shipping, Solomon, staffing, Strategic, underwriting, workflow

BANKING

SUPERVISOR Summary Accomplished results oriented leader with marketing and customer service experience. Exceptional organization, time management and multi-tasking abilities  with an MBA- Management/Finance. Skills Complaint handling and resolution Self-motivated In-depth knowledge of markets and relationships Complex problem solver Skilled negotiator Self-motivated Accomplishments Qualified for [Number] quarterly sales bonuses by exceeding sales target by [Number] %. Leadership Research Implementation Assisted in implementation of new tracking system that resulted in improved patient care. Conducted research which led to the development of [program] . Served as key contributing member to Leadership team. Experience July 2015 to Current Company Name City , State Supervisor Responsible for the daily oversight operations of the call center, monitoring average call handle time (ACHT), telephone service factor (TSF), and adherence to schedules. Supervise bargaining unit employees in joint efforts with the (UAW) union. Manage Walk- In staff and their schedules to service incoming customers. Assist in the assessment, development, implementation, and ongoing reporting of operational improvements as they relate to customer service metrics and process improvements of the call center. Reduced my team average call handle and wrap time metrics by 200 seconds. 30% reduction). Participate in meetings with the Account Receivable Department to improve members payment efficiencies and best practice implementation. February 2013 to July 2015 Company Name City , State Clinical Administrative Assistant- Healthcare Administrator Recruited, trained and managed the clinical medical staff and customer service representatives. Directed medical receptionist operations, including scheduling, transportation protocols, and patient satisfaction. Collected and secured patient co-pays and deductibles. Improved patient attendance rates by 20%. Responsible for developing and implementing patient and retention strategies. Improved processes to ensure accurate electronic billing and reimbursement. CMS-STARS Rating implementation and support. Collaborated with social services and charitable organizations to provide resources to members of the local community- Served over 200 families Fidelis Secure Care Medicare Advantage HMO (Dual Eligible). October 2010 to January 2013 Community Account Manager Developed new and retained existing relationships with client base, resulting in 65% retention and 10% new membership leads. Conducted in-service training to office/home managers regarding organizational protocols. Completed weekly reports for nurse practitioners and physicians. Verified client information to ensure proper insurance information and resolved customer service issues. October 2009 to October 2014 Company Name City , State Administrative Assistant/ Home manager Advanced to increasingly responsible positions, culminating in management role with oversight for a state certified Group home. Directed 12 employees and managed inventory, merchandise and cost controls resulting in 20% annual savings. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Completed balanced billing, authorization verification, and 3806 forms for payment. Completed background checks, fingerprinting, and employee information hiring packets for new hires. Education and Training Organizational Leadership Masters Business Administration Organizational Leadership May 6, 2017 University of Findlay International Business MBA International Business Lean Six Sigma Black Belt Certification March 31, 2017 University of Michigan Health Care Administration Bachelors of Science Health Care Administration May 2015 Mercy College of Ohio Associates of Science May 2013 Wayne County Community College Magna cum Laude Activities and Honors I am an experienced corporate professional with 10 years of progressive accomplishments, and work history. I am highly diversified with interpersonal skills, demonstrated leadership and a strategic thinker for efficient and effective problem solving. I have worked full time while completing my Executive Management MBA with conferral date in May of 2017. My goal is to align and engage my broad, diverse skillset and experience to contribute to meet and exceed plan/budget goals. I seek a career opportunity that will leverage my unique skills and qualifications as a business professional. My intent is to utilize my MBA education and work history to establish a mutual relationship, which will impact the bottom line and provide a platform for my career growth and advancement. *MBA- General Management coursework in accounting, financial management and leadership *Proven track record implementing successful leadership practices to motivate and manage staff. *Implemented and directed 5S lean initiative to 127 employees. *6 years of professional robust leadership and management experience. Skills billing, call center, CMS, client, customer service, forms, hiring, insurance, inventory, meetings, office, organizational, processes, protocols, receptionist, reporting, safety, scheduling, Six Sigma, social services, telephone, transportation

HEALTHCARE

ARTS EDUCATOR Summary Creative and innovative Art teacher passionate about making the  middle and high school experience a positive one for all students. Works to improve school climate so that all students can learn course materials, as well as the social skills they need to thrive in all aspects of their lives.  Excellent communication, interpersonal and effective leadership skills create easy interaction with students, parents and other staff. Accomplishments Served as the advisor for the [Student Club Name] Club for [number] years in a row. Skills Valid and Current Teaching Certification in Florida. Earth-Space Science 6-12, Art K-12, Elementary Education K-5 Positive and encouraging Experience 03/2005 to Current Arts Educator Company Name － City , State Supported students in developing strategies for individual needs and classroom group dynamics. Communicated effectively with educators from various grade levels. Wrote daily and weekly lesson plans. Physically and verbally interacted with students throughout the day to keep them engaged. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Encouraged students to be understanding of and helpful to others. Organized field trips to local parks, fire stations and zoos.  Conducted small group and individual classroom activities based on differentiated learning needs. Conducted small group and individual classroom activities based on differentiated learning needs. Applied the positive reinforcement method to redirect negative behaviors. Promoted language development skills through reading and storytelling. Presented all class material and policies accurately and clearly for [number] classes each semester. Prepare lesson plans and set up goals. Demonstrate methods and procedures in the use of a variety of art materials and tools such as; acrylics, watercolors, brushes, graphite, colored pencil, oil pastel, cartooning, metal repousse', weaving, paper mache', sculpture, wire work, jewelry making, fused glass and ceramics. Assess students' needs and capabilities then utilize customized teaching techniques. Inspire students and assist them to develop their creativity and self-expression. Exemplary in classroom management establishing a student rapport that promotes learning and active participation. Initiate and yearly sponsor the National Junior Art Honor Society. Organize student art exhibition by directing the planning, publicity, preparation and set up of "Evening of Art" to showcase student work in a gallery setting. Manage an annual budget between middle and upper school divisions. Carry out duties as department chair to provide guidance, instruction, direction and support to fellow faculty members. Collaborate with co-workers to share best practices and resolve academic and disciplinary matters. Act as liaison between staff, students, parents and school director. Motivated individual with a true passion for life-long learning. 04/2005 to Current Company Name － City , State 08/2004 to 06/2005 Visual Arts Instructor Company Name － City , State Develop good rapport with students' in order to cultivate a creative and encouraging atmosphere. Effectively communicate information and ideas to staff, parents and students. Manage an annual budget for materials and supplies. 10/1990 to 07/2005 Owner/Artist Company Name － City , State Own and manage business which provides a variety of gifts and commercial signs. Supervise all aspects of the business including; customer service, sales, purchasing, accounting and employee hiring and training. Developed and produced a fused glass product line still carried in galleries and gift shops across the U.S. and the Caribbean. Education and Training Master of Science : Education NovaSoutheastern University － City , State , United States B.F.A Florida Atlantic University － City , State Bachelor of Science : Education University of Nebraska Omaha － City , State , United States Recipient of  Goodrich Scholarship Coursework in Education Minor in Geology. The Studio at the Corning Museum of Glass － City , State City , State Skills   People skills:enthusiastic people person, advanced problem-solving, great organizational skills Activities and Honors Featured artist on PBS TV series New Florida Glass Fusion Artist https://www.youtube.com/watch?v=fh0OCMyS_bk Student won GOLD KEY from Scholastic Art and Writing Awards and accepted award at Carnaggie Hall, NYC. Student won first place for colored pencil drawing, Gallery Hard Rock Casino, Hollywood, Florida. Member NAEA. ​ Additional Information Work with Hadar's clay to make mixed metal jewelry.

ARTS

LICENSED PRACTICAL NURSE- STEP-DOWN UNIT Summary Licensed Practical Nurse with 15 years in providing direct care under RN and MD supervision in diagnosis, treatment prescription and follow-up with patients from pediatrics to geriatrics. Additional expertise includes management and staff supervision. Strong desire to focus on preventative care and health education. Energetic and motivational and leader dedicated to driving top-quality patient care. Looking for a position in a top-notch facility with a commitment to innovative processes.  Nursing Expertise Geriatrics Pediatrics Correctional Nursing Occupational Health Med- Surg Home Healthcare  Hospice Care School Nursing Travel Nursing Agencies Hospitals Doctor Offices Nursing Homes ​ Education 2012 Bachelor of Science : (Pre-Med) Foundations in Counseling Samford University － City , State , U.S 2009 Pre- Nursing RN Lawson State Community College － City , State , U.S 2003 Licensed Practical Nurse Bessemer State Technical College － City , State , U.S Experience 01/2017 to 09/2017 Licensed Practical Nurse- Step-down Unit Company Name － City , State Recorded patients' medical history, vital statistics and test results in medical records. Administered IV therapy and medications per MD orders  Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Assisted patients with healing and recovery after surgery. 01/2015 to 09/2017 License Practical Nurse Company Name － City , State Travel nurse to different nursing homes and hospitals Administered IV therapy and treadmill stress tests and ran nerve conduction tests in cardiac unit. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Provided patient diagnosis under strict time constraints. Evaluated patients presenting with asthma, appendicitis and hernia. Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources. Provided necessary health education training for patients. Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift. Treated patients with strokes, head traumas, comas and intracranial hematomas. Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care. Assisted patients with multiple chronic diagnoses including COPD and asthma. Completed clinical rotations in Geriatrics. Administered medications and assisted in diagnostic testing for HIV-positive patients. Responsible for primary care, case management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. ​ 02/2015 to 01/2017 LPN- Woundcare Nurse Company Name － City , State Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Responsible for primary care, case management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Assisted patients with healing and recovery after surgery. Managed team of medical support personnel. Provided patient diagnosis under strict time constraints. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care. Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Responsible for primary care, case management, wound care management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Coordinated with doctors and registered nurses to develop care plans for patients. Often commended for maintaining the safety, respect and dignity of residents. Organized, updated and maintained over 200 patient charts. Skillfully performed suture removals for patients of all ages. Maintained patient charts and confidential files. 01/2012 to 02/2015 Correctional Nurse Company Name － City , State Managed and treatment of patients in an correctional setting providing sick call daily and triage care. Recorded patients' medical history, vital statistics and test results in medical records. Administered IV therapy and mediation. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Provided necessary health education training for patients. Acted as patient advocate and implemented total patient care through a team nursing process covering (inmates) high acuity patients per shift. Provided quality nursing care in accordance with resident care policies and procedures. Worked as part of team to ensure proper care of body mechanics and safety of patient. Partnered with team of Registered Nurses to ensure over all well-being of all patients. Tested glucose and administered injections. Maintained patient charts and confidential files. Assessed patients in active withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.

HEALTHCARE

SALES REPRESENTATIVE Professional Summary Experience sales rep with territory management and closing experience. Computer proficient with strong communication skills. Offering more than 13 years in outside sales, sales operations and marketing. Quality-focused Account Manager, focused on driving sales and maximizing profits. Directs sales teams with enthusiasm. Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products. Skills Business development Organized Fast learner Highly dependable Natural leader Enthusiastic yet professional demeanor Organized Excellent attention to Customer satisfaction Account and territory management Retail sales detail Fluent in Spanish Computer literate Work History Sales Representative Company Name - City , State 12/2012 - 09/2014 Increased sales volume by adding 10 accounts in the territory. Selected the correct products based on customer needs, product specifications and applicable regulations. Increased sales volume by adding 10 accounts in the Rio Grande Valley territory. Negotiated prices, terms of sales and service agreements. Contacted new and existing customers to discuss how their needs could be met through specific products and services. Territory Manager Company Name - City , State 04/2012 - 11/2013  Established new territory for the company, adding special order, stocking dealers.  Managed portfolio of 30 accounts and $60,000-$90,000 per month in sales.  Negotiated prices, terms of sales, service agreements. Contacted new and existing customers to discuss how their needs could be met through specific products, services.  Selected correct products based on customer needs, product specifications.  Created sales contacts with on- and off-premise accounts.  Recorded accurate, efficient records in customer database.  Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.  Consulted businesses to supply accurate product, service information.  Met existing customers to review current services and expand sales opportunities.  Built relationships with customers to promote long term business growth. Exceeded team sales goals by 30%. Sales Decora Kitchen Bath & Floors - McAllen, TX l Managed residential and commercial sales. Sales Company Name - City , State 01/2008 - 09/2010  Retailed all types of flooring, ceramic & porcelain tile, natural stone, resilient flooring, laminate and hardwood, carpet.  Coordinated and supervised installations of Floor and counter-tops.  Project estimating and purchasing. Attended Surfaces and KBIS trade shows.  Negotiated prices, terms of sales and service agreements.  Contacted new and existing customers to discuss how their needs could be met through specific products and services.  Quoted prices, credit terms and other bid specifications.  Identified prospective customers by using business directories and following leads from existing clients.  Wrote sales contracts for orders obtained and submitted orders for processing.  Selected the correct products based on customer needs, product specifications and applicable regulations.  Prioritized tasks and projects to meet tight deadlines. Owner Company Name - City , State 01/2000 - 07/2007 Coordinated residential and commercial sales, along with supervising all installations. Project estimating and purchasing. Retailed all types of flooring, ceramic & porcelain tile, natural stone, resilient flooring, laminate, hardwood and carpet.  Attended Surfaces and Mohawk U trade shows and seminars.  Negotiated prices, terms of sales and service agreements.  Contacted new and existing customers to discuss how their needs could be met through specific products and services.  Quoted prices, credit terms and other bid specifications.  Wrote sales contracts for orders obtained and submitted orders for processing.  Selected the correct products based on customer needs, product specifications and applicable regulations. Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary. Matched purchase orders with invoices and recorded the necessary information. Education High School Diploma : James Pace High School - Continuing education Interior Decorator Skills attention to detail, Strong interpersonal skills, contracts, credit, clients, database, Dependable, English, estimating, outlook, natural, negotiator, Persuasive, progress, purchasing, Sales, Sales Management, seminars, Spanish, Strategic, supervising, tops, trade shows

SALES

MOVER Summary Extremely motivated and dependable Laborer with years of extensive experience in general maintenance and construction tasks ranging from demolitions to site clearing and debris removal. Proven physical stamina with a demonstrated ability to work without supervision. A fun and friendly individual who enjoy working collaboratively. Experience 01/2016 - Current Company Name － City , State Mover Warehouse/ Mover. Packing material, equipment, furniture from warehouse to businesses or residential areas throughout Maryland and D.C. Loading and unloading moving trucks, vans or automobiles with hands and pallet jacks. Installed protective bracing, padding and strapping to prevent shifting and damage to items and furniture during transport. Maneuvered trucks into loading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned. Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharge batteries, fueling, or replacing liquefied gas tank. Moved materials to construction zones and trucks using cards, hand trucks, and forklifts; installed protective devices to prevent shifting or damage to transported items. Performed pre trip for all trucks before leaving the yard daily, check tire pressure and gauages. Selected, loaded, moved, and unloaded food supplies at the dock, and adhered to OSHA standards to increase efficiencies and minimize reworks or losses during the process. Loaded the forklift properly to perform daily job duties, placed materials in appropriated storage locations, and maintained accurate records of materials during transfers. Kept abreast of quantity counts for various products and replenished supplies as required. Picked and filled job orders for different stores, and placed products on the pallets. Lifted from 80 to 100 pounds at a fast pace, and completed the work timing cycle of 437 minutes allocated for the full day within four hours. 01/2015 - 01/2016 Company Name － City , State Warehouse Selector / Driver Selected, loaded, moved, and unloaded wine supplies at the dock. Loaded the forklift properly to perform daily job duties, placed materials in appropriated storage locations, and maintained accurate records of materials during transfers. Kept abreast of quantity counts for various products and replenished supplies as required. Picked and filled job orders for different stores, and placed products on the pallets. Lifted from 80 to 100 pounds at a fast pace, and completed the work timing cycle of 437 minutes allocated for the full day within four hours. Conducting the smooth functions relating to requisition, receipt, stacking, and dispatch of goods and supplies. Organizing the systematic storage of material. Maintained inventory of all supplies and made note of damaged goods. Performed all duties assigned by the warehouse manager and/or supervisor. Coordinated with all transporters and suppliers for the dispatch and procurement of goods. Followed proper documentation and safety procedures of all warehouse functions. Transported product to liquor stores and other vintners. Ensured freshness of product on every trip. Managed company assets such as carts kegs and pallets. Kept track of delivery information, truck mileage, and fuel usage. Forklift operator and warehouse maintenance. 01/2013 - 01/2015 Company Name － City , State Laborer Lift heavy loads up to 70 lbs.' and navigate construction job site. Dig pits, trenches and foundations in preparation for job site construction. Operate heavy machinery, including construction vehicles. Identify utility lines. Perform setup and cleanup tasks at job site. Direct traffic when necessary to ensure safety of pedestrians, motorists and work crew. Back-fill trenches and pits when necessary. Provide labor support as needed for specialty crew. Perform general maintenance of construction equipment and vehicles. Assist in building structures for residential, business, and construction sites. Participate in demolitions. Work underground in tunnels and sewer systems. Remove trees and debris. Service machines, including pumps, compressors, generators, tractors, and trailers. Mix concrete. 01/2010 - 01/2013 Company Name － City , State Fitness and Aqua Aerobics Instructor Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Offer alternatives during classes to accommodate different levels of fitness. Teach proper breathing techniques used during physical exertion. Instruct participants in maintaining exertion levels in order to maximize benefits from exercise routines. Teach and demonstrate use of gymnastic and training equipment such as trampolines and weights. Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements. Plan physical education programs to promote development of participants' physical attributes and social skills. Skills Forklift operator, Hand trucks, Inventory, machinery, Building Materials Read and Interpret Drawings Safety Service Time Management Education and Training 2000 Northern High School High School Diploma

FITNESS

TEACHER Professional Summary Master teacher looking for new role and Industry. I'm looking to leverage the valuable skills, knowledge, and experiences as a teacher to advance a new client or organization in an executive or leadership position. Skills Instructional Design, Teaching, Progress Monitoring, Course Development Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop Management: Staff, Projects, Daily Scheduling Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring Research, Analysis, and Planning Work History Teacher , 08/2014 to Current Company Name – City , State Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations Uses information about individual students' academic strengths, needs, and progress in planning Designs activities to engage students in cognitively challenging work aligned to standards Uses resources that will promote high levels of learning and student engagement in classroom environment Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student Fostered team collaboration between students through group projects for Mathematics, ELA, and History Evaluates performance of subordinate personnel Robotics and Design Instructor , 08/2012 to 09/2014 Company Name – City , State Provided clear informative lectures on working with Robotics kits, programming, and theory Increased educational expertise and knowledge of design by participating in instructor-oriented workshops Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work Executive Advisor , 08/2015 to Current Company Name – City , State Portfolio management realizing 20-25% annually over 5 year period Research and Analytics Provide relocation services for client's and their families Take clients though Time and Asset Restructuring System Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events Planned and launched large-scale events that boosted revenue by 15% Implemented process improvements to automate office operations, including record tracking and mobile apps Improved office efficiency by effectively managing internal communications and correspondence Maintained work structure by drafting work contracts Education M. Ed : Teaching , 2016 University of California - Los Angeles - City , State Master's degree Elementary Education and Teaching Bachelor of Arts : Psychology , 2003 The University of New Mexico - City Studio Arts Santa Monica College - City , State Skills Instructional Design, Teaching, Progress Monitoring, Course Development Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop Management: Staff, Projects, Daily Scheduling Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring Research, Analysis, and Planning Work History Teacher , 08/2014 to Current Company Name – City , State Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations Uses information about individual students' academic strengths, needs, and progress in planning Designs activities to engage students in cognitively challenging work aligned to standards Uses resources that will promote high levels of learning and student engagement in classroom environment Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student Fostered team collaboration between students through group projects for Mathematics, ELA, and History Evaluates performance of subordinate personnel Robotics and Design Instructor , 08/2012 to 09/2014 Company Name – City , State Provided clear informative lectures on working with Robotics kits, programming, and theory Increased educational expertise and knowledge of design by participating in instructor-oriented workshops Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work Executive Advisor , 08/2015 to Current Company Name – City , State Portfolio management realizing 20-25% annually over 5 year period Research and Analytics Provide relocation services for client's and their families Take clients though Time and Asset Restructuring System Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events Planned and launched large-scale events that boosted revenue by 15% Implemented process improvements to automate office operations, including record tracking and mobile apps Improved office efficiency by effectively managing internal communications and correspondence Maintained work structure by drafting work contracts

TEACHER

SUMMER CAMP COUNSELOR Summary I have a Veterinarian Assistant certificate from Middlesex County college, I also have a Pet first aid certificate, I have always been interested in the veterinarian medicine field, I used to volunteer at my local animal shelter, I am hardworking and I would enjoy coming to work everyday, very organized and friendly, I have a lot of experience in dealing with people as well from my retail jobs Highlights pet first aid certified knowledge in vet nursing and pharmacology friendly caring organized Accomplishments I completed the veterinarian assistant certificate program at Middlesex county college in Edison, New Jersey. I also completed the Pet first aid class at MIddlesex county college. Experience summer camp counselor June 2012 to August 2013 Company Name － City , State summer camp counselor for kids ages 3 and 4. We do different activities with the kids like arts and crafts and also activities outside. sales associate/cashier November 2012 to October 2015 Company Name － City , State sales associate, helping customers and taking care of shipment usher June 2014 to September 2014 Company Name － City , State directed people to their seats and scanned tickets Sales associate/cashier June 2013 to Current Company Name － City , State cashier and help customers with whatever they need Education Veterinarian assistant , 2015 Middlesex County College － City , State , USA GPA: high school from Sayreville War Memorial High school in the year 2013 completed a Veterinarian Assistant certificate program in May of 2015 In this program I learned about Veterinarian medicine, nursing, pharmacology, and Veterinarian technology Skills very friendly and patient especially for animals very friendly toward people as well because of all my experience in retail I am very patient I have always been organized and very hardworking

ARTS

SALES Summary Enthusiastic, reliable and well­ organized Office Assistant with solid background in data entry, communication, telephone and customer service skills. Ability to manage daily office functions with a strength in managing multiple projects simultaneously. Highlights Professional mature attitude and appearance Professional phone etiquette Excellent communication skills Effective time management, organization, and multi- tasking skills Quick to learn Dependable Ability to work independently and collaboratively Customer service-oriented Detail oriented Ability to work under pressure and meet strict deadlines Multi-line phone proficiency Filing and data archiving Data Entry Familiarity with Microsoft Office, Word, Excel, PowerPoint, Outlook and Quickbooks Work Experience Sales Feb 2008 to Jun 2014 Company Name － City , State In this small, family owned business there are a lot of hats to be worn. And with just 4 employees to run this store; a store manager, two salespeople and our jeweler, this is not just a sales job. I provided courteous and prompt service by greeting & welcoming customers, assisting them in locating what they're looking for and provided excellent after­sales service by sending out thank you letters, birthday & anniversary reminders and follow­up calls to check in and see how everything is going with their purchases. I keep the behind the scenes of the store running smoothly by ordering all supplies; jewelry boxes, gift bags, watch batteries and all office and shipping supplies. I assisted in ordering new merchandise for the store, picking new styles and creating new styles through our custom jewelry design. I used POS data entry for all sales, customer contact information, research of transaction history and entering all inventory into the store data base. I used Outlook for all email correspondence, Microsoft Word for all documents, Excel spreadsheet for inventory of certain items and QuickBooks for payments. Other office functions included shipping via UPS, FedEx and USPS, scanning of documents, photo documentation for appraisals, making photocopies, sending faxes and filing of paperwork, invoices and all vendor files. Create new vendor files and purge year end to storage for safe keeping. I answered multi­line telephone system, took messages, return calls and transfer appropriate calls to the owner.   REASON FOR LEAVING   Left work to be stay at home baseball mom to teenage son. With my husband working overseas, the M-SAT 9-7pm hours I worked weren't allowing for necessary time with him for homework and transportation to/from baseball games Sales / Asst Manager/ Manager/ Sales Nov 1996 to Feb 2008 Company Name － City , State Virginia Beach, VA - Louisville, KY - Waterford, CT - Jacksonville, FL 11/1996 - 02/2008 A Jewelry Sales Associate is responsible for entertaining customers by answering their questions with a respectable manner, giving assistance to the clients by showing the merchandise, describing it and allowing them to try it on. Sales Associates are also responsible for safekeeping afterwards to avoid losses and theft. Responsible for facilitating the customer's payment of cash, credit, or in­house financing when the sale is made. Responsible for visual merchandising, cleaning the displays and store for a more pleasing display of items. Responsible for inventory of all items from daily/nightly counts, receiving/inputting new inventory into computer and put out to stock. Responsible to report any suspicious persons or activity as well as any missing merchandise. As Assistant Manager, I assisted in the management of employees sales, scheduling along with my usual sales requirements. Acted as the manager in his/her absence. Trained and served as a peer coach for new sales associates Helped customers with questions, problems and complaints in person and via telephone. As Store Manager, I was responsible to run a profitable store. My duties were to train/ manage my team, build moral and create a fun but professional working environment. I had to drive my team to keep with the companies expectations. We had quotas to meet & exceed. Time management and extreme organization is a must Managed staff of approximately 6 sales associates and an assistant manager. Counted morning and nighttime cash drawers and made bank deposits daily. Assigned employees to specific duties to best meet the needs of the store. Responsible for weekly recruiting of the mall for new hires. Review all applications weekly, interviewed job candidates and made staffing decisions. Trained and developed new associates on POS system and key sales tactics. Required to attend monthly Management meetings with District Manager to go over stores sales, employees individual performance percentages and staff issues. Responsible to perform employee evaluations/reviews for promotion/ demotion or letting go. Scheduled and led weekly store meetings for all employees. Reordered inventory when it dropped below predetermined levels Conducted store inventories using third party inventory group REGIS and store employees Performed inventory reconciliation to find any missing merchandise and errors in inventory evaluation report Generated repeat business through exceptional customer service and trained my employees to do the same. REASON FOR LEAVING   Left from 2003-2006 for move to overseas duty station in Guam. Left for good in 2/2008 to get out of the big, pushy corporate world and took job with small family owned business for better opportunity. Accounts Coordinator Aug 1993 to Nov 1994 Company Name － City , State Accounting Coordinator's job is to manage and process all vendor invoices and ensure integrity of all payments for the company. Match invoices and checks. Coordinate with suppliers and maintain records of all payment status Prepare checks to pay subs weekly Posted receipts to appropriate general ledger accounts. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account. Researched and resolved accounts payable discrepancies. Coded and entered invoices each day into the in-house accounting software. Reconciled vendor statements and handled payment complaints or discrepancies. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Communicate effectively with manager, supervisor, vendors, suppliers, subs and field staff. Managed all incoming calls, transferred to appropriate departments and took messages when needed. Managed daily mail, sorted and delivered to each department. REASON FOR LEAVING   Left to be stay at home mom after birth of 3rd child Bank Teller Feb 1991 to Aug 1993 Company Name － City , State A bank teller is one of the most important profiles in a banking institution, a front line executive, and often the first person who is approached by the customers. Multitasking is a must. Responsibilities include cash/currency handling, check cashing, taking deposits & withdrawals, all with maintained balancing record of 100% accuracy rate. All errors had to be found, corrected and reconciled before end of day. Using good communication and listening skills to provide excellent customer service Rapidly and efficiently prepared customer and ATM cash and change orders at counter as well as busy drive-thru window. Organized, stocked and maintained the teller window area. Processed quarterly Vault and ATM audits with a zero error rate. Collected member loan payments. Sold cashier's checks, traveler's checks and money orders. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. Maintained friendly and professional customer interactions. Maintains records, sales referrals for accounts as well as spotting scams. Also spent some time as a floating teller which created diversity and confidence traveling to different locations with different customers, new faces to learn and work with. REASON FOR LEAVING   I was recruited, offered and accepted better job opportunity with Squires Homes Education High School Diploma , General/business studies 1985 Miami Coral Park － City , State , US 1985, Graduated with High School Diploma: general/business studies Miami Coral Park Srn High - Miami, FL Skills Sales, Telephone, Inventory, Point Of Sale, Credit, Cash, Customer Service, Receptionist, Retail Sales, Answering, Associate, Clients, Exceed, Merchandising, New Hires, New Sales, POS System, Reconciliation, Recruiting, Sales Associate, Sales Associates, Scheduling, Staffing, The Sale, Time Management, Visual Merchandising, Payments, Invoices, All Sales, Correspondence, Data Entry, Documentation, Excel, Filing, Microsoft Word, Ordering, Outlook, Quickbooks, Sales Service, Scanning, Shipping, Word, Audits, Bank Teller, Change Orders, Loans, Multitasking, Accounting, Accounts Payable, Accounts Receivable, Between Accounts, General Ledger, Incoming Calls, Invoice, Purchase Orders, Archiving, Data Archiving, Detail Oriented, Etiquette, Excellent Communication Skills, Excellent Multi-tasker, Microsoft Office, Ms Office, Multi-line, Multi-line Phone, Office Assistant, Phone Etiquette, Power point

SALES

DIGITAL CONTENT EDITOR Summary I am a devoted writer and editor inspired to tell stories. With solid experience in print and digital magazine, corporate communications and project management, I have traversed the fields of journalism to help me grow as storyteller, communicator and leader. Combining these skills with my life experiences, I strive to give people a voice. This goal became clearer to me after working for international magazine the last three years. Experience Digital Content Editor 01/2017 to Current Company Name City , State I manage the Toastmaster magazine's online edition since overseeing the launch of the web-based version in October 2016. I generate supplemental and interactive content through photos, videos and links. Drive readership to the online magazine (Increased web traffic 94% since launch of online edition). Collaborate with Marketing to promote content through social media channels. Assign articles/manage freelancer writers. Write features, Q&As and member profiles. Edit and proof both print and online articles and internal company documents. Curate extra content from member submissions for print and online. Track progress through Google Analytics to ensure SEO is effective. Collaborate with IT department on future release improvements. Proofreader/Editorial Coordinator 12/2014 to 01/2017 Company Name City , State I coordinated the production schedule of the magazine for the first two years of my employment before being promoted. Managed incoming content and submissions from members. Wrote feature articles, Q&As and member profiles. Proofed, fact checked and edited stories. Managed a team of freelance writers and freelance editors. Coordinated payment of authors. Scheduled and led department meetings. Managed the company's internal editorial review process. Created digital magazine content for the digital app. Answered magazine-related questions from members around the world. Event Manager/Freelance Journalist 06/2014 to 12/2015 Company Name City , State As Event Manager, I assisted the Director of Sales with the facilities' events as well the marketing and communications, which I continued remotely as a freelance journalist. Completed website updates through Wordpress   Designed monthly ads for the local chamber newsletter  Wrote a monthly blog for the website           Produced information packet for clients         Handled marketing campaign for the annual bridal show Designed, wrote copy and sent email campaigns through PerfectWeddingGuide.com           Planned, marketed and attended monthly open houses for prospective sales Communications Specialist 07/2012 to 01/2014 Company Name City , State Wrote and edited national press releases, designed flyers and brochures. Designed and created content for sponsorship materials with professional sports teams. Managed internal employee communications through the company newsletter that I started. Promoted to project manager to track progress of projects. Handled day-to-day communications inquiries. Filtered all incoming marketing requests from employees. Created materials and content for the HR department and other internal committees. Distributed internal and external company emails through Outlook and ExactTarget. Planned and successfully executed the company meetings, picnic, holiday party, incentive trips, national sales meetings and more  Communication Assistant 07/2010 to 07/2012 Company Name City , State Writer and photographer, working on both internal and external publications; two print and one digital. The audience reached from employees to other cooperatives and businesses locally and nationwide. Wrote hard news, feature, breaking news, press releases, covering special events and two to three-part series on industry topics. I also represented the company by traveling all over southern Indiana to its 18 member cooperatives. NewspaperReporter 06/2009 to 08/2009 Company Name City , State Selected by the Hoosier State Press Association in 2009 for the Eugene S. Pulliam award Placed with The Shelbyville News where I worked for 10 weeks as a feature writer, photographer, copy editor and news reporter Acquired over 40 published clips Education and Training Bachelor of Arts : Journalism 12/2009 INDIANA UNIVERSITY City , State Activities and Honors First Place, Award of Excellence for Best Feature Story (National Rural Electric Cooperative Association (NRECA) Spotlight on Excellence), 2012 First Place, Online/Electronic Newsletter (Cooperative Communications Association (CCA) Communications Contest), 2012 Second Place, Award of Merit for Best External Newspaper/Magazine (National Rural Electric Cooperative Association (NRECA) Spotlight on Excellence), 2012 Eugene S. Pulliam Internship Award (Hoosier State Press Association (HSPA), 2009 Additional Skills AP Style, Sitecore web management, Google Analytics, MOZ Pro, social media sites such as Facebook, Twitter, LinkedIn, YouTube and Instagram, Skype for Business

DIGITAL-MEDIA

PATIENT ADVOCATE Summary Customer service professional dedicated to effective team management and customer satisfaction, bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Skills Customer service expert Customer-focused Strong organizational skills Skilled multi-tasked Creative problem solver Deadline-oriented Active listening skills Scheduling Quick learner Bilingual Training development aptitude Dentrix/Open Dental Training Credit card processing Experience Patient Advocate May 2015 to Jun 2017 Company Name － City , State Maintained accurate records of patient care, condition, progress and concerns. Observed and documented patient status and reported patient complaints to the case manager. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Set up patient appointments for all locations. Kept record of conversation on each individual file. Meet certain appointment goals daily and monthly. Answered basic questions regarding Insurance, past, and future treatments. Inbound Calls Outbound Calls. Insurance Agent Dec 2014 to May 2015 Company Name － City , State Closed an average of 10 new sales per week. Calculated premiums and established payment methods for sales. Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Met with an average of 5 walk-in policyholders a day to address and resolve complaints. Called 250 warm leads each week to expand client base. Promoted agency products to customers in person, on the telephone and in writing. Finalized sales and collected necessary deposits. Collected all premiums on or before effective date of coverage. Prepared necessary paperwork to process insurance sales and renewals. Submitted up-to-date activity and production logs to agency management for review. Debt Collector Apr 2014 to Dec 2014 Company Name － City , State Strong Problem Solver Inbound/Outbound Calls regarding past due accounts with major retailer, and banks. Collect Daily goals to meet certain amount of money. High Call Volume Set up payment plans on automated system Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 20 calls in queue per minute. Aug 2013 to Mar 2014 Company Name － City , State Assessed need for, ordered, obtained and interpreted appropriate lab tests. Recorded patients' medical history, vital statistics and test results in medical records. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Scheduled and accompanied clients to medical appointments. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Assisted with patient transfer and ambulation. Positioned residents for comfort and to prevent skin pressure problems. Education and Training High School Diploma 2013 Winfree Academy Charter School － State CNA Certificate 2012 City , State Skills agency, basic, call center, case manager, CNA, Creative problem solver, Credit, client, clients, Customer service, fast, financial, Insurance, insurance sales, listening, money, Strong organizational skills, patient care, Problem Solver, progress, quality, Quick learner, range of motion, sales, Scheduling, statistics, telephone, Training development, transportation

ADVOCATE

GROUP FITNESS INSTRUCTOR Summary Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Talented leader and robust ability to communicate needs and effectively deliver knowledge to staff. Administer strong teams and efficient systems, positively impacting business growth and downsizing objectives. Attention to details. Highlights Client relations specialist Conflict resolution techniques Team management Focused on customer satisfaction Talent development Training and development Recruitment Skilled multi-tasker Scheduling Deadline-oriented Microsoft software proficiency Meticulous attention to detail Accomplishments Played an instrumental role in increasing customer satisfaction ratings index from 75% to 86% within 5 years as Senior Customer Service Representative. Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Assisted in the managing of the company database and verified, edited and modified members' information. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Preserved an accuracy of 90% during 10 years of employment. Experience Group Fitness Instructor September 2010 to April 2015 Company Name － City , State Explained ways to measure exercise intensity for the best results. Designed each class to match the skill and learning levels of all participants. Suggested exercise modifications to individual students to avoid strain and injury. Encouraged members to continue attending group fitness classes. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Senior Customer Service Representative October 2005 to April 2015 Company Name － City , State Developed, implemented and monitored programs to maximize customer satisfaction. Served as a point of contact for members with discrepancies or complaints Addressed 30 website inquiries per day, converting 30 into renewal customers. Maintained up-to-date knowledge of organizational policies regarding payments, returns and exchanges. Created new processes and systems for increasing customer service satisfaction. Process literature orders (books and pamphlets) and contributions by inputting payments such as cash, checks, or credit cards Excelled in exceeding daily credit card application goals .Cross-trained and provided back-up for other customer service representatives when needed. Receive 20-30 inbound calls that include researching accounts, shipping errors general shipping estimations, or providing inventory count on a daily basis Maintain customer mailing address database system. Customer Service Representative December 2003 to June 2004 Company Name － City , State Coordinated daily routes and assigned installation and repair to HVAC technicians through database. Served as a primary liaison between HVAC equipment distribution centers and fifteen field service technicians. Included procuring, billing, processing purchase orders, and invoices of equipment parts for the accounting department. Delegated work flow to technicians based on priorities of inbound calls regarding installation and equipment repairs Maintained monthly logs of customer HVAC equipment preventative maintenance and performed outbound calls to schedule appointments. Dispatcher/ Customer Service Representative February 2000 to August 2003 Company Name － City , State Oversaw scheduling for the day-to-day activities of 18 waste transportation employees. Negotiated contracts with outside providers to minimize costs to the company and customers. Evaluated operational records including driver daily logs DOT and waste transfer stops to assure compliance to state regulations Created scheduling adjustments to efficiently maximize waste removal Contacted customers prior to delivery to confirm and coordinate delivery times. Education Bachelor : Arts Human Resource Management , 2013 Saint Leo University － City , State Skills Account Management, E nthusiastic people person, Advanced problem-solving, Great organizational skills , Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, , Type 48 WPM, Typing, Writing, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension  

FITNESS

EXECUTIVE DIRECTOR Professional Summary Visionary and motivated hospitality leader with over twenty-five years of experience in project management and financial administration in both public and private sectors. Possess an established track record of creating and implementing programs and long term business strategies aimed at company growth. Passionate about providing healthy nutritious options and enhancing wellness for youth and communities. Core Qualifications Small business development Public relations and community outreach in private and public sectors Teaching, training, and public speaking Non-profit administration Leadership and team building Budget administration Experience Executive Director Oct 2008 to Current Company Name - City , State Set policies consistent with the mission of the foundation Supervised work flow, design, and delivery of foundation initiatives for strategic plan Built strong diplomatic relationships with government agencies and officials Successfully secured over one million dollars in grant funds for the foundation Developed training programs for restaurants and hotels Created new revenue streams to achieve financial solvency for the foundation Supervise partnership with thirty-five high schools in state culinary and restaurant management programs. Owner and Operator Mar 1998 to Sep 2006 Company Name - City , State Served as President and Chief Operating Officer. Directed daily operations including financial, human resources, marketing, inventory control, and customer relations to generate optimal revenue streams. Director of Culinary Arts and Hospitality Management Division Sep 1984 to Sep 2008 Company Name - City , State Administered all curricular, administrative and financial aspects of the division Lead program evaluation efforts and created strategic plan to develop and enhance program offerings Managed annual budget of up $750,000 Provided leadership for planning new and improved labs and staff development to optimize student success Implemented and evaluated programs and activities to insure that the advisory committee functions in a matter consistent with accreditation standards Participated in professional development activities and programs as required by accreditation and regulatory agencies Coordinated all faculty orientation and training Managed all foodservice and catering operations for the college and McIntyre Hall Performing Arts Center Served on the committee to design NW Career and Technical Skills Center Taught numerous courses including: Advanced Culinary, Restaurant Management, Customer Service, and Nutrition Developed restaurant management training program for Swinomish tribal members Developed and taught hospitality training program for DSHS work first initiative Taught senior level coursework for Washington State University Hotel and Restaurant Administration program. Education Bachelor of Arts , Hotel and Restaurant Administration Washington State University - City , State Hotel and Restaurant Administration Professional Affiliations FMP Food Service Management Professional National Restaurant Association CFBE Certified Food and Beverage Executive American Hotel and Lodging Association Certified Instructor in Advance Food Safety, Serving Alcohol Responsively, Nutrition, and Restaurant Management: National Restaurant Association Certified Personal and Group Fitness Instructor, WITS World Instructor Training School, and NCSF National Council on Strength and Fitness Accomplishments Awarded the Presidents Medal: American Culinary Federation Served on the board of directors for the American Culinary Federation ACF Served as president of the American Culinary Federation Accreditation Commission Served as president of the Washington Association of Occupational Educators Represented post-secondary hospitality education on The Council for Hotel, Restaurant and Institutional Education delegation to the former Soviet Union and Czechoslovakia Successfully opened and operated a seafood food restaurant reaching annual sales of 1 million and a 7% net profit. Served as the Council for Hotel, Restaurant, and Institutional Education ambassador to the People's Republic of China lecturing on tourism and hospitality management Skagit Community Foundation Board Member

ARTS

SALES Summary I am looking for a career position with a company that I can be rewarded by my desire to succeed.  I am a self starter and motivated to do my best.  I am comfortable doing what it takes to create new business and have an excellent history of retaining current business. Skills Self Starter Motivated Client Relations Success Driven Experience Sales 12/2015 to Current Company Name City , State Sales of phones, plans, home security and satellite in a retail environment Meet quotos monthly for add-on orders and upselling Cross selling customers to switch to our company for other services that they did not come in store for Assist customers with determining the best products and plan for their needs in fast paced work environment Maintain customer satisfaction by providing great customer service Insurance Sales 03/2015 to 12/2015 Company Name City , State Insurance sales Contacted customers to set up in home appointment to offer mortgage, life and final expense protection Interviewed customers to see determine which Company, plan and amount best fit their needs Cold call customers that responded to ads Sales 01/2011 to 03/2015 Company Name City , State Provided sales support to retail customers Increased sales with knowledge of merchandise and sales techniques Created additional revenue with add on sales of other merchandise Advanced to management with opening and closing duties and training of new employees Sales 04/2013 to 06/2015 Company Name City , State Roofing sales position Obtained customers who needed new roofs by cold calling Created additional sales by asking for referrals Education and Training High School Diploma 2010 Edmond North High School City , State Business/Marketing 2012 Oklahoma Christian University City , State Business/Marketing 2011 Harding University City , State

SALES

CONSTRUCTION & RESIDENTIAL CLEANING Professional Summary Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Core Qualifications Detail oriented Planning/coordinating Team leadership Courteous demeanor Active listening skills Inventory control familiarity Engaging personality Excellent multi-tasker Fluent in Spanish Decision making skills Self-directed Shipping and receiving Safety-oriented Production scheduling Opening/closing procedures Dependable and reliable Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Interior and exterior cleaning Restroom detailing Chemical cleaning Hardworking Customer-service focused Strong communication skills Manufacturing background Determined Experience Company Name January 2013 Construction & Residential Cleaning City , State Cleaned all construction areas to avoid hazards.Continually cleaned work areas and equipment.Polished furniture and metal fixtures.Dusted and mopped all hard surfaces.Cleaned Venetian blinds, including washing and vacuuming them.Scraped gum off of hard surfaces and carpet.Dusted furniture, walls, machines and equipment.Traveled to and from work sites in a timely manner.Moved and carried equipment and furniture.Cleaned and maintained bathrooms and showers and swept and mopped floors.Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Company Name May 2008 to October 2012 Store Manager City , State Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Company Name June 2000 to March 2008 Store Manager City , State With CVS i started in the warehouse shipping items to stores and worked my way up in the company.. ...Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping.Rotated stock by code and receiving date. Transported goods from racks, shelves and vehicles.Banded, wrapped, packaged and cleaned equipment. Packed containers and re-packed damaged containers. I then transfered to working in the stores in management position......Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Company Name July 1993 to July 1999 Time Keeper / Shipping / Quality Control City , State I put in the time for all the employees into the system and the duties performed on a daily basis...Helped achieve company goals by supporting production workers. Maintained proper stock levels on a line. Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. Monitored and adjusted production processes or equipment for quality and productivity. Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges. Started up and shut down processing equipment. Contacted customers prior to delivery to confirm and coordinate delivery times.Unloaded cargo from truck with hand trucks and pallet jacks. Analyzed and interpreted blueprints, data and manuals to determine precise specifications. Inspected, tested and measured materials, products and installations to spec. Handled, measured and mixed chemicals following prescribed methods and testing requirements. Education Bristol Eastern Adult ED GED City , State Skills Great Customer Service Work Well With Coworker's Professional and friendly

CONSTRUCTION

MARKETING SPECIALIST GRAPHIC DESIGNER Professional Summary Accomplished, creative marketing professional with proven success in graphic design, corporate marketing communications, project and event management and print production management. Recognized for the ability to perform multiple tasks at one time while meeting multiple client needs, completing projects efficiently and within or under budget, and having a high attention to detail. Respected for always setting and meeting high quality standards, being a team player willing to do whatever is needed to get the job done, and building and maintaining honest and loyal relationships. Seeking creative position that will allow me to use my creative abilities and business acumen to bring a brand to life. Core Qualifications Adobe Photoshop, Illustrator and InDesign as well as Microsoft Office programs Powerpoint, Word and Excel. Areas of knowledge and expertise include: Art Direction (design, illustration, photography) Corporate Brand Strategy Graphic Design (proficient in Adobe Creative Suites) Corporate Marketing Communications Creative Print and Digital Content Development Event/Trade Show Management Print Production Management Project Management Experience Marketing Specialist Graphic Designer January 2005 to January 2016 Company Name － City , State Managed strategic direction of corporate brand strategy and creative design for all marketing communications including advertising, digital, sales collateral, trade publications, website, event marketing and training materials. Selected Accomplishments: Drove the process and implementation of the corporate brand strategy throughout all communication avenues and to all target audiences including extensive network of dealers (35 Dealers/250 locations) to maintain brand consistency while increasing brand awareness. Developed and designed all corporate marketing communications including art direction of illustrators, photographers, copywriters/journalists, printers and industry agencies to ensure on time and on budget campaigns. Annual printing budget: $300,000 with an annual increase of 15%. Developed integrated marketing and branding campaigns for all internal corporate meetings and events. Attendance ranging from 10 to 1,000. Marketing budgets ranging from $500 to $250,000. Integrated and managed an on-line literature ordering system increasing the visibility and accessibility of product sales collateral. Includes 150+ skus. Average of 35 orders per month. Built and maintained integral relationships with counterparts at Wirtgen Group headquarters in Germany as well as other Wirtgen Group subsidiaries throughout the world establishing trust and easing overall communications. Coordinated and implemented an on-line registration process for training curriculum that automated the registration process allowing for data collection and reporting of over 9,000 registrants a year. Trained additional employees to implement and maintain the ongoing training schedules/changes. Owner January 2001 to January 2005 Company Name － City , State Selected Accomplishments:. Conceptualized and designed marketing collateral, public relation campaigns, website, advertising, and press releases resulting in an increase in fan base, ticket sales and sponsorship acquisitions. Managed all day-to-day activities including budget planning, hiring of staff, player relations, tryouts, game day operations and merchandising. Finished with winning records in all four seasons including conference title in 2001 and undefeated season, conference title in 2005. Art Director January 2000 to January 2001 Company Name － City , State Established the design department to facilitate integrated marketing communications for increased brand awareness and sales to consumers. Designed and directed the production of fundraising catalog including multiple versions with variable information specific to desired industry. Art Director January 1997 to January 2000 Company Name － City , State Effectively grew design department client base by 20%+ within the first year due to design skills, concept abilities, client relations and vendor management. Established and maintained design clientele throughout three years with company. Varied client base including Wirtgen America, Bridgestone/Firestone, Horizon Music Group and Bonnaroo. PIAS Awards: Best of Category, Award of Excellence and Award of Merit. Graphic Designer January 1995 to January 1996 Company Name － City , State Member of a four person marketing team responsible for design of all marketing material, advertising and packaging for clipper division. Selected Accomplishments: Designed international, multi-language packaging. Trained all incoming designers. Graphic Designer, Senior Graphic Designer, Lead Artist January 1990 to January 1995 Company Name － City , State Manufacturer and distributor of personal care health and beauty products for the store brand industry. Member of an eight-person design team responsible for all corporate marketing material as well as designing personal care product packaging for various US and International clientele. Selected Accomplishments: Piloted the "Traveling Artist" program resulting in an expedited design approval process. Designed multi-language personal care packaging and promotional material for companies such as Walmart, Walgreens and Kroger as well as various international companies. Designed corporate newsletter, presentation slides, sales brochures and POP displays. Promoted multiple times within my tenure. Education Master of Business Administration : Marketing , December 2016 Belmont University, The Jack C. Massey Graduate School of Business － City , State GPA: GPA: 3.86 Marketing GPA: 3.86 Bachelor of Science : Graphic Design The University of Cincinnati － City , State Graphic Design 5 years of work experience with degree. Professional Affiliations Marketing Collateral Chairperson for Wirtgen America Charity Golf Classic benefiting the T.J. Martell Foundation ­ 2007-2015 Marketing Collateral Chairperson for Franklin Wine Festival benefiting Big Brothers Big Sisters of Middle Tennessee ­ 2008-2013 Member of Belmont's Dragon Boat Team ­ benefiting Cumberland River Compact ­ 2014-present Member of and Co-Coach for Women's Softball Team ­ 2000-present Coached Company Co-ed Softball Team ­ 1990-1995 Skills acquisitions, Adobe, Adobe Photoshop, advertising, Artist, Art Direction, brand strategy, branding, brochures, budget planning, budgets, budget, catalog, clipper, concept, Content Development, creative design, clientele, client, client relations, data collection, designing, design software, direction, fundraising, Graphic Design, hiring, illustration, Illustrator, InDesign, marketing, marketing collateral, Marketing Communications, marketing communications, marketing material, meetings, merchandising, Excel, Microsoft Office programs, Powerpoint, Word, network, newsletter, packaging, photography, press releases, Print Production, printers, Project Management, promotional material, publications, reporting, sales, strategic, training materials, vendor management, website

DESIGNER

PRESENTATION DESIGNER Summary Customer Service and Retail Associate.Specializes in Design and technology, with a particular talent for building a solid customer base.Team-oriented, working well in a collaborative environment, yet thrives on personal sales achievements Highlights InfoGraphics Person of the Quater (2014) MTN Yello Star Award Person of the Quater. Customer Care Satisfaction Training Retail and Sales Adobe Photoshop (Mock ups and Prototype) Axure RP (Wireframes and Interactive Prototypes) Adobe Illustrator (Vector Assets) Adobe Dreamweaver (Creation of mobile sites and Websites) HTML and CSS. Adobe Creative Suite CC, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, HTML, CSS, Jquery, Axure RP, Powerpoint and Keynote Experience Presentation Designer February 2016 to Current Company Name － City , State Designing Keynote and Powerpoint Slides. Creation of Graphic Assets for the presentations. Animating Keynote/Powerpoint slides. Conceptualize and visualize clients brief/ scripts to storyboards. Work primarily with producer to deliver on presentations before deadlines. Multimedia Designer October 2015 to Current Company Name － City , State Create marketing or product tutorial videos - create storyboards, record audio, shoot video, and edit final product Other projects may include catalog/brochure design, marketing collateral, online banners, print advertising. Collaborate with project teams to plan, analyze, organize, and complete assigned projects. Design and develop marketing materials for product campaigns, events, presentations, and internal communications using cross-platform and industry standard design and office software (both proprietary and open source); visually communicate abstract and concrete ideas. Work primarily with Jesus House Dallas team to resolve a wide range of design related marketing requests and challenges in imaginative and pragmatic ways. June 2013 to July 2015 Company Name User Experience and User Interaction Designer (Team Lead) Working with the whole project team to develop the solution, deliver a detailed User Experience to support this, and see it through to implementation. Understanding the business objectives and user requirements of the project, by whatever means required, and translating these into site blueprints. Website evaluation and competitive benchmarking. Gathering information, identifying user types and user needs using questionnaires, workshops and interviews. Defining user scenarios, goals and tasks, and resulting customer journeys. Content organization and creation of site maps, navigation systems, wire frames, user journeys/process flows and functional specifications. Prototyping, customer testing and usability testing. Developing implementation or style guidelines. Understanding how site/application blueprints are impacted by, and need to interface with, technical development. Alongside: Challenging the brief where required and adding depth of thinking to the solution. Responsibility for project work, in terms of producing and articulating deliverables and self-management. Relentlessly review the standard of work, ensuring that only work meeting the highest levels of quality are presented to the client. Assist with development of test plans and scripts for usability testing. Customer care and Digital media October 2011 to June 2013 Company Name Worked with the Systems and processes department of MTN Nigeria to ensure that products launched adhere to the defined policies, procedures and quality standards as agreed within the department -Perform UATs and FUTs of new products as directed by the Quality assurance Engineers -Support the development of product and services end to end (Product lifecycle) -Decompose high level information into details and develop requirements specifications according to standard templates. -Conduct research and evaluate information on new product and services that can be beneficial to the business e.g the introduction of QR code to banners which currently is a success. -Prepare and deploy Customer awareness videos e.g Siebel CRM tips & Tricks, Hyconnect, Hynet, MTN mifi etc across regions via flash presentations. -Use organization and time management tools to track cases and meet turn-around-times and other required metrics. - Gather and share feedback related to customer satisfaction with regards to existing data service, messaging product and services - Assist in the reviewing and designing of information packs and FAQs to be deployed to online Representatives in all regions. - Monitor and report performance of existing products in the customer portfolio to the customer relations division. - Develop the MTN HR Career Portal. - Create MTN MNP teaser animation video for South Africa presentation. Education Bachelor of Science : Computer Science , 5/2009 Covenant University Computer Science Professional Affiliations Accomplished Designer with 5 years in a User Experience and Interface Design, working on platforms like Microsoft Sharepoint and Mobile Applications, i have a proven ability to develop and implement clean, slick interfaces that support business goals and financial objectives. Recognized as an expert and good listener with clients, translating their vision to reality. Skills Adobe Creative Suite, Adobe Dreamweaver, Adobe Illustrator, Adobe Photoshop, Powerpoint, Keypoint, Prototyping, Wireframes and Illustrations

DESIGNER

SENIOR EXECUTIVE - FINANCE Profile To be part of an Esteemed Organization, that gives immense opportunities for growth and innovation thereby rendering satisfaction to self and to the employer by way of performance. Should see myself in a responsible position with massive work efficiency, which will increase the image of the organization. Aim for effective growth to strengthen the work location and work group in order to have maximum progress. Have a wonderful 6.5 years experience with corporate environment Sharp analytical ability and quick grasping capabilities Working as per given timelines for month end and year end activities Ability to understand the core issues and identifying the weak areas with a view to improve upon the same Have excellent organizational and management skills Effective communication skills Skill Highlights ERP Packages SAP ECC 6.0 Tally. ERP9 Operating System: Windows 95/ 98/ 2000/ NT/ XP Office Tools :MS Word, MS Excel, MS Power Point Office 2000/2002/XP/2003 Accomplishments Being a part of Accounts Payable team, streamlined the procedure and process of Custom duty, Air/Ocean Freight and clearing charges payments Developed format for On Due and Overdue payments list, which is required for on time payments to creditors. Awarded for resolving the overdue issues of major suppliers and making their account in current. Constant appreciations from CFO and GM for ensuring prompt payments by clearing all the outstanding payment issues. Appreciation from the functional head for assisting them in resolving the issues of the critical suppliers and ensuring prompt payments. Developed payment tracker for on time vendor payments to Foreign and Local vendors Developed GL guidelines and circulated to regional offices Developed Manual BRS format to simplify month end close activities Mass Upload JV to simplify month end close activities. Experience Senior Executive - Finance 08/2008 to 09/2015 Company Name Resolving payment issues and ensures timely payment to the vendors (Including Local and foreign vendors) Assisting all regional accountants for AP/GL/GR/IR related issues Posting of all the admin related invoices like Rent, Electricity and Office Maintenance with cost centre allocation Posting of import related invoices with Pan India business area Acting as a single point of contact for related party payments and reconciliations Working on GR/IR report and following up with the procurement and commercial team for non-receipt of invoice copies and resolving PO issues General Ledger guidelines to be create and review on quarterly basis Updating Forex rates in SAP based on RBI Website GRIR Analysis and GRIR reporting and Clearing excess GRIR To prepare for A1 for outward remittances with Invoice ,Original BOE, BL with all the supporting and submit to bank for making payment Booking of customs duty, EDD and freight clearing invoices thru MIRO and normal booking Booking of all the purchase related and statutory related invoices Sundry Creditors ageing analysis and submit the report to functional head Posting of special GL entries like Down payment, Employee advance and Imprest Supplier advances ,down payment reconciliation and submit the report to functional head Preparing Bank reconciliation statements To account all petty cash expenses on daily basis and Prepare monthly petty cash statement for top up Processing final settlement payments to resigned employees Co-ordination and support to internal and external auditors for audit requirements Accounts Executive 07/2005 to 07/2008 Company Name Handling Petty cash on daily basis Preparation of journal vouchers and commission statement General ledger Reconciliation Sundry debtors and creditors Analysis Preparation Bank reconciliation statement on month wise Inter Branch reconciliations Monitoring branch Accounts Maintain Fixed Asset register Making vendor payments Preparation of all kinds of MIS Reports Internal audit to branches Cash flow and fund flow preparation Making Journal entries TDS, Service Tax, ESI & P F. Monthly Book close activities Receipts Vs Payment Analysis Education M.B.A : Finance Manonmaniam Sundaranar University Finance Bachelor of Commerce Master of Business Administration B.com Kamaraj College of Arts and science affiliated to Manonmaniam Sundaranar University Languages English, Tamil, Arabic (Read & Write) Personal Information Age and Date of Birth : 35 Years - 24.05.1980 *Marital Status : Married Additional Information Personal Profile *Age and Date of Birth : 35 Years - 24.05.1980 *Marital Status : Married Nationality : Indian Passport Number : L9870873 Declaration The above furnished information is true and correct to the best of my knowledge and belief. Place: Yours Faithfully Date: S.Mohamed Mohideen Skills Accounts receivables, Accounts Payable, AP, Arabic, Bank reconciliation, Book, Cash flow, English, ERP, ERP 9, Finance, Fixed Asset register, Forex, functional, General Ledger, GL, HR, Internal audit, logistics, MS Excel, Office, Office 2000, MS Power Point, 2000, Windows 95, 98, NT, MS Word, MIS, month end close, Operating System, payables, Procurement, Express, Read, reporting, Sales, SAP, Tax, TDS, Website, wise

FINANCE

I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative, customer-oriented Healthcare Administrator with a background in primary care and experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company.  Education Healthcare Administration Pennsylvania College of Health Sciences 2017 City , State Coursework in Epidemiology Coursework in Statistics Coursework in Health Care Policy & Planning Coursework in Ethical Issues in Health Care High School Diploma Northeastern High School 2010 City , State Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship Assistant Editor of the Literary & Art Magazine President of Diversity Club Member of Cure Finders Club Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills  Customer and personal service Medical Terminology Event planning and coordination Budgeting and financial management Microsoft Office Suite Multitasking Problem-solving Self-starter  Accomplished leader Knowledgeof Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA  Management & Marketing experience Efficient under pressure Cultural awareness and sensitivity  Strong work ethic  Team player with positive attitude Writing and grammar knowledge Detailed Oriented Strong analytic skills  Deadline-driven Professional Experience Healthcare Marketing Specialist City , State Company Name / Aug 2017 to Current Analyzed performance of marketing program to identify the best opportunities for optimization. Established production schedules and communicated project to stakeholders. Increased patient traffic by 5% Managed all social media forums, including the company website, social networking applications and message boards. Healthcare Admin Intern City , State Company Name / Mar 2017 to Jul 2017 Scheduled appointments and registered patients. Recorded and filed patient data and medical records. Demonstrated analytical and problem-solving ability to addressing barriers. Directed patient flow during practice hours, minimizing patient wait time. Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Developed the design and execution of a program that contributed to 5% growth of the organization. Customer Service Representative City , State Company Name / Jul 2016 to Sep 2016 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Provided cross training to 4 staff members. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Sales Associate City , State Company Name / Jul 2015 to Oct 2015 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Sales Associate City , State Company Name / Jul 2014 to Feb 2016 Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires. Optical price scanners. Bag or package purchases and wrap gifts. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Front Desk Assistant City , State Company Name / Oct 2013 to Jun 2015 Handled incoming and outgoing correspondence, including mail, email and faxes. Answer queries regarding computers. Drafted and typed grammatically correct office memos. Managing test reminder calls, photocopied all correspondence, documents and other printed materials. Retail Customer Service Associate City , State Company Name / Jun 2011 to Sep 2011 Greet customers entering establishments. Assist customers by providing information and resolving their complaints. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Open and close cash registers. Performing tasks such as counting money, separating charge slips, coupons and vouchers. Place special orders or call other stores to find desired items. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Kept current on market and product trends to effectively answer customer questions. Technical Skills Electronic Medical Database Microsoft PowerPoint Microsoft Excel Microsoft Word Microsoft Publisher Adobe Dream Weaver Adobe Photoshop Microsoft Outlook Windows Adobe Premiere Adobe Acrobat GIMP Adobe Reader Community Service Food Drive, Mount of Salvation Church, 2012 Volunteer, ECO City Farms, 2014 Socktober Drive, Mount of Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016 Volunteer, White Rose Senior Center, 2016 - 2017  

HEALTHCARE

FINANCE MANAGER Professional Summary To attain a responsible position in an organization of repute where I can utilize my accounting expertise to prepare fair and accurate financial documents for the organization. Core Qualifications Well versed with Windows Operating System, Microsoft Office, Internet Operations, Oracle ERP, SAP & Tally Date : Signature : Experience Finance Manager January 2012 Company Name － City RICOH India Ltd is 73.6% Owned subsidiary company of Japan base RICOH Co. Ltd. They are basically deals with manufacturing and installing office automation equipment like multifunctional printer, copier, fax etc. They have 14 branches and 230 dealers in all over India. with average sales revenue 10 billion. New Delhi/NCR as a Senior Finance Executive( from 20th Sept'12 to 16th Feb'15) Key Responsibility: Budgeting & forecasting as well as critical point analysis. IRR & NPV Calculation for project valuation Using Treasury management tools vide Fund flow, Cash Flow and change in working capital statement. All debtors management (Region wise) .Finalisation Of Accounts (Northern region), customer dealing. Calculation Of dealer commission and employee commission Audit Scheduling and document preparation. Balance Sheet and Profit & loss statement analysis for raising the short term bank loan Operating Expenses as well as Capital Expenditure controlling. Revenue recognisation for prepare the profit & loss, Inter branch reconciliation. Prepare rolling Budget to set expectation from monthly operating performance. Prepare the collection register for controlling the Debt and collection. PPT presentation for MIS reporting. Maintain the Assets Register and calculate the depreciation on monthly basis. Bank Guarantee and letter of credit preparation (For foreign Remittance) and also require supervising the team for Government liaison. Supervise the entire Finance Team (6 +4 Person) of North Region as well as corporate budgetary Team. Kochi as a Branch (from 18th Feb'15) Key Responsibility: Finalisation Of Accounts (Branch), customer dealing. Debt Management and aging analysis for the Branch Calculation Of dealer commission and employee commission Audit Scheduling and document preparation. Branch Operating Expenses controlling. Revenue recognisation for prepare the profit & loss, Inter branch reconciliation. Prepare rolling Budget to set expectation from monthly operating performance. Prepare the collection register for controlling the Debt and collection. PPT presentation for MIS reporting. Maintain the Assets Register and calculate the depreciation on monthly basis. Credit Controlling, taking care of collection as well as controlling the entire branch finance Operation. February 2008 to September 2012 Company Name Kolkata & Hyderabad | Finance Executive Erstwhile Coates of India Limited established in 1937, DIC India Limited is a subsidiary of Japan based Dainippon Ink & Chemicals. DIC India along with its subsidiaries sells and produces printing inks. The products include black ink, print finish ink, offset ink, screen and liquid printing inks. It also produces synthetic resins, polyurethane lamination adhesives, press room chemicals & rubber blankets. A wide array of UV lacquers is marketed under the Viocure brand name. Key Responsibilities: All debtors management (Region wise) .Finalisation Of Accounts (Eastern region), customer dealing. Budgetary control and critical point analysis with control. Fund flow , cash flow & working capital statement analysis. All kinds of MIS reporting related with accounts i.e. Liquidity Analysis, working capital consumption statement, cash flow analysis, bank reconciliation statement, monthly Liability statement, monthly expenditure statement, monthly collection statement etc.; Prepare the monthly as well as weekly financial report. Raising the short term bank loan for immediate funding. Supervise the Govt liaison with various tax department. Bill of Exchange preparation, insurance claim, fallow-up with other region for sales tax related issue and other accounting issue, Bank Guarantee and Export documentation preparation, creditors bills processing; Service Tax, Central Excise, PF, ESI Etc. Kolkata | Finance Officer May 2006 to January 2008 Company Name A leading manufacturer of flameproof equipment in the country. This company having a joint venture with SAIT Mining of France is engaged in manufacturing of Transwitch Unit, NFLP Starter, Halogen Bulbs widely used in Mining Sector. The company has installed vast and exhaustive range of the flameproof mining equipment in the Indian coal mines. These range from Lighting transformers, drill panels, field switches, to boltless gate end boxes. Over 3000 flameproof air circuit breakers are in operation on an all India basis. Functional Role: Finalisation Of Accounts, Debtors and Creditors Management, Cash Flow Statement, Central Sales Tax as well as Vat tax return submission, sales tax assessment, Way Bill, C form, E1 form, Provident Fund, ESI, Central Excise, Bank Guarantee, Letter Of Credit, BRS Etc. Kolkata | Account Assistant April 2004 to April 2006 Company Name A city based garments manufacturing firm. Functional Role: Finalisation of Accounts. Education Bachelor of Commerce : 2004 Calcutta University － City Accomplishments Current Organization : RICOH India Limited Current Designation : Branch Finance Manager Current Location : Kochi Software Use : Advance ERP Total Experience : 9 years Highest Qualification : Bachelor of Commerce [Honors] Notice Period : 30 Days Date of Birth : 2 April 1983 Phone : 09643890956 (NCR). Skills accounting, approach, balance, Balance Sheet, bank reconciliation, Banking, bookkeeping, book keeping, Budgeting, Budget, C, cash flow analysis, Cash Flow, Cash Flow Statement, Excellent communication, Cost Analysis, Credit, documentation, ERP, fax, Finance, Financing, financial, financial and accounting, Financial Management, financial report, forecasting, Foreign Exchange, Functional, Government, Ink, insurance, leadership skills, Lighting, Exchange, Microsoft Office, office, Windows Operating System, MIS, Multitasking, negotiation, office automation, Oracle, organizational skills, copier, Excellent presentation skills, press, pricing, printer, Profit, reporting, Sales, SAP, Scheduling, supervising, switches, Tax, time management, transformers, Treasury, UV, valuation, wise

FINANCE

CONSULTANT Summary Hard-working, entry-level Office Assistant, looking to apply my education and experience to a job in Administration. Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts. Highlights Microsoft Word, Excel, PowerPoint Detail oriented Planning/coordinating Team leadership Professional demeanor Customer Service Customer Satisfaction Critical thinker Excellent research skills Accomplishments Experience Company Name January 2010 to Current Consultant City , State Promote products. Plan and execute home parties. Educate customers about product with demonstration. Recruit other consultants. Help customers with individual orders. Conduct online parties. Maintain personal Tupperware website. Leadership and business accounting skills. Consulted Company Name June 2008 to January 2015 Caregiver City , State Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Provided personal nursing care in pre- and post-operative situations. Tended to patients with chronic illnesses. Assisted with ADLs. Sensitive to the needs of geriatric patients. Comforted patients and provided them with reassurance and encouragement. Company Name October 2010 to April 2011 Customer Service Associate City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Recommended, selected and helped locate merchandise based on customer needs and desires. Communicated all merchandise needs or issues to appropriate supervisors. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Took special orders in person and over the phone to generate [dollar amount] of additional revenue. Processed merchandise returns and exchanges. Company Name March 2006 to June 2010 Day Care Provider City , State Organized activities that developed children's physical, emotional and social growth. Made nutritious snacks and meals for children. Established and maintained a safe play environment for the children. Monitored children's play activities to verify safety and wellness. Taught children personal care behaviors, including toilet training and feeding. Stayed current on all toy and child-related recalls and safety warnings. Continually encouraged children to be understanding and patient with others. Coordinated field trips to local parks, fire stations and zoos. Monitored educational progress by keeping detailed individual charts and files. 28 years infant care experience. Instructed children in health and personal habits including eating, resting and toilet habits. Carefully supervised children in play area. Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities. Conducted phone interviews with parents. Clearly communicated to children in developmentally appropriate way. Redirected children to encourage safe, positive behaviors. Created daily lesson plans for activities. Physically and verbally interacted with children throughout the day. Used clear communication and professionalism to develop constructive relationships with families. Used read-aloud time and alphabet games to promote early literacy. Prepared, served and cleaned up daily meals for children. Monitored supply and material inventory. Maintained a safe, clean and constantly supervised play environment. Sanitized all toys and play areas daily. Reported health concerns and posted health warnings in case of illness. Company Name June 2002 to February 2006 Seamstress City , State Cut fabric, sewed patterns for drapes, upholstery, window treatments. Carried industrial size bolts of fabric, operated various type of sewing machines. On occasion supervised department when lead/supervisor was absent, operated a 2 way radio. Helped achieve company goals by supporting production workers. Troubleshooted problems with equipment, devices or products. Company Name September 2001 to May 2003 Cook/Server City , State Handled raw seafood, prepared and served food for customers using knives, grill, fryer, crockpot, microwave. Accepted payment from customers and made change as necessary. Assisted co-workers. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Executed various kitchen stations and assisted with, meat, fish, saute or pantry Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Kept drink stations clean and ready for service Loaded dishwashers and hand-washed items such as pots, pans, knives Performed dishwasher duties Performed serving, cleaning, and stocking duties in establishments Prepared dishes following recipe or verbal instructions Prepared food items such as sandwiches, salads, soups, and beverages Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Stored clean equipment and utensils Used all food handling standards Washed, peeled, cut, and seeded fruits and vegetables Completed closing duties, including restocking items and closing out the cash drawer. Checked in deliveries and signed off on products received. Company Name December 1998 to April 2002 Nail Technician City , State Owned and operated nail salon, performed manicuring/pedicuring services on clients. Managed all business operations of the nail salon firm such as billing, client contact database, supplies and stock. Educated clients about their nail care tips between follow up visits. Responded to customer inquiries in a friendly and professional manner. Greeted all guests and assisted them with requests and special services. Showed appreciation to resort guests by thanking them for their business. Organized salon paperwork and office files. Monitored and tracked salon product contracts and deliveries. Worked a flexible schedule to accommodate salon needs. Education University of Phoenix Jun 2014 Associates : General Studies Healthcare Administration City , State Health Information Administration coursework Oakridge Sr High Jun 1982 City , State Springfield College of Beauty Dec 1998 Post Secondary Coursework in General studies Minor in Accounting/Business City , State Nail Technician training Degree City , State Lane Community College High School Diploma/GED : General City , State , US General Skills Cash handling, Shipping and receiving, Professional and friendly, Careful and active listener,Multi-tasking, 10-Key, Active Learning, Calendaring, Customer Needs, Customer Service, Data Entry, Documentation, Email, Filing, Scheduling, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Typing, Microsoft Excel, Microsoft PowerPoint, Microsoft Word,

CONSULTANT

SALES Summary Bilingual Account Executive with over 15yrs of experience Experienced managing up to 120 Retail Wireless Doors for Corporate Indirect Channel Over 20yrs of successful sales leadership,highly reliable self-starter; can be counted on to complete assignments without supervision Consistently achieved high ranked performance in every position held Highly developed interpersonal, communication and analytical skills Experienced with Metrics/Market Analysis/Forecasting/Salesforce/SaaS Highlights Prospecting and cold calling Strategic account development Exceptional customer service skills Bilingual Spanish Strong solution driven, problem solving skills Strong communicator Accomplishments Top Sales Producer July 2014 1.8M sold Over 3M in volume sold within the past 6months Verizon Top Producer Los Angeles Territory Development 2005/Irvine Verizon "Best of the Best" (West Area) Top 100 Employees 2004/Irvine Verizon National West Area " Winners Circle 2003" /Irvine Sprint PCS Chicago area Top Producer Sales Excellence Award 2000 Sprint PCS Illinois/Wisconsin Excellence Sales Award 2000 Presidents Club for Sprint PCS Chicago and Los Angeles Markets 2000 and 1999 Experience Sales November 2014 to Current Company Name － City , State More than 20years of going above and beyond client expectations, providing sales training for thousands of clients within fortune 500 corporations. Exceeding sales goals year after year, almost 3M in sales volume in 2014, I am honored and excited to expand my knowledge into the International field in sales. Sales July 2013 to October 2014 Company Name － City , State Top Producer in July 2014 1.8M in Sales Volume Earned CIPS certification (Certified International Property Specialist) licensing covering 40 countries to accommodate client needs looking to purchase outside the US or International clients looking to purchase within in the United States. Sales March 2011 to July 2013 Company Name － City , State Real Estate Investments Portfolio Manager for local, national accounts Provided training for Real Estate investors, first time home buyers Provided market analysis, forecast, problem solve, enable a smooth transaction. Sales November 2006 to March 2011 Company Name － City , State Over 2 million in volume sold within first year Generate leads and referrals through prospecting, cold calling, networking Provide training for Real Estate investors, first time home buyers, Provide market analysis, forecast, problem solve, enable a smooth transaction. Territory Field Representative August 2009 to February 2010 Company Name － City , State Business development, managed a portfolio of up to 120 account doors Exceeded monthly sales quota objectives by acquiring and managing small to medium sized businesses. Provided training for businesses, customers enabling a smooth transition to support team and reduced churn. Indirect Account Field Representative November 2002 to October 2006 Company Name － City , State Corporate Indirect Operations Training and Indirect Account Management Training completed in 2004,2005,2006 Irvine, CA Campus Business development, sales/product training, metrics/market/competitive analysis, sales, special events, trade shows, generating leads by cold calling, relationship building and networking Provided training for new accounts, provided problem solving training, retention training and training on reducing churn, enabling a smooth transition to the internal Verizon support team. Retail Sales Representative December 1999 to December 2002 Company Name － City , State Multiple Awards for Sales Excellence, Customer Service and Top Sales Producer,. Recommended wireless solutions to new and existing accounts Provided training to new accounts, new customers including sales training for new employees. Education State License : Real Estate Sales , 2006 Austin Institute of Real Estate － City , State Business Building, Marketing and Real Estate Sales General Education/ Communications Purdue University － City , State General Education/ Communications Communications/ Marketing Long Beach City College － City , State Communications/ Marketing Skills Account Management, Customer Service, Strong Sales Experience, Bilingual Professional Affiliations Board of Directors for Family Link Kids Adoption and Foster Care Austin/San Antonio TX (Legacy Ranch) Board of Champions for Children GACC (Greater Austin Chamber of Commerce) YHAPAA (Young Hispanic Professionals Association) AYREP (Austin Young Real Estate Professionals) Texas Association of Realtors National Association of Realtors Austin Board of Realtors Young Execs of Austin Charity Bash/Young Professionals philanthropist organization Downtown Alliance Hill Country Outdoors Las Comadres Para Las Americas Organization

SALES

HEAD OF ACCOUNTS AND FINANCE Summary Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technology. Adept at budget forecasting, financial reporting and corporate tax planning. Highlights Financial statement analysis Understands foreign tax reporting Budget forecasting expertise Adobe software proficiency Effective time management General ledger accounting Flexible team player Cash-flow report generation Public and private accounting Cost accounting General and tax accounting Account reconciliations Proficient in Microsoft Office Knowledge of Sage Proficient in SAP ERP (Enterprise Resource Planning) software QuickBooks Accomplishments Payroll Assistance   Assisted with payroll preparation and entered data into cumulative payroll document. Reporting Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity Employee Management   Liaised with HR department to establish employee benefits, training, payroll and termination procedures Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Increased compliance for the cash management department by aiding in internal and external audits. Researched and resolved billing problems that had been previously missed. Experience Company Name October 2013 to Current Head of Accounts and Finance City , State Basic Function:     I'm always accountable for the accounting operations of the company, to include the production of monthly financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company's reported financial results, and ensure that reported results comply with generally accepted accounting principles or international financial reporting standards. Principal Accountabilities:     Management   Maintain a documented system of accounting policies and procedures Manage outsourced functions Oversee the operations of the accounting department, including the design of an organizational structure adequate for achieving the department's goals and objectives Oversee the accounting operations of branches (Freetown, Kenema, Kono and Kailahun) especially their control systems, transaction-processing operations, and policies and procedures. Mitigating risk for cash handling from Bank to Rural areas disbursing centers Handling project finances, reporting and accountability within the company Maintain company's PPE register and disposal Transactions   Ensure that accounts payable are paid in a timely manner Ensure that all reasonable discounts are taken on accounts payable Ensure that accounts receivable are collected promptly Process payroll in a timely manner Ensure that periodic bank reconciliations are completed Ensure that required debt payments are made on a timely basis Maintain the chart of accounts Maintain an orderly accounting filing system Maintain a system of controls over accounting transactions Processing commission to agents (VCs) and second payment (Premium) to farmers is done proportional to the weight of coco procured in that month Reporting:   Issue timely and complete monthly financial statements Ensure the upload of monthly financial reports to SAP accounting software is done in timely Lead and Coordinate the preparation of the corporate annual report Recommend benchmarks against which to measure the performance of company operations Calculate and issue financial and operating metrics Manage the production of the annual budget and forecasts Calculate variances from the budget and report significant issues to management Provide for a system of management cost reports purposely for cost control by the project managers and other stakeholders. Provide financial analysis as needed, in particular for capital investments, pricing decisions and company performance Compliance:   Coordinate the provision of information to external auditors for the annual audit Coordinate the provision of information to Government revenue authorities in regard to past financial statement Monitor debt levels and compliance with debt covenants Comply with local, state, and federal government reporting requirements and tax filings Coordinate the provision of information to other stakeholders who finances the implementation of the projects within the company like AECF, IFAD, and Social Projects. Certification (Rainforest Alliance, IMO control) : Participating with operation department for improving infrastructure of field activities Crop traceability from smallholder farmers to overseas customers Crop flow from smallholder farmers to the point of sale Crop Grower lists/farmer lists Farmer data spreadsheets (no. of coco trees per hector, contracts) Establishing new buying posts (BPs) Establishing Geo-traceability of farms Establishing a binding agreement with those (agents-village coordinators Company Name December 2010 to October 2013 Senior Accountant City , State Duties and Responsibilities Working with Pivot tables to coffee & cocoa books from different branches Reporting program expenses and budget in form of TTs requests to abroad directors Manage financial matters and procedures in project implementation Preparing payment requests/vouchers and cheques for payment Preparing weekly reports on the trend of the debt levels with banks. Preparing weekly fund sheet Report (a detailed cash flow). Preparing, Posting and Reconciling Main Books in the system. Preparing the schedules for the two companies of all sales (both direct export and local sales). Preparing, reconciling and posting to the system, monthly payroll, payroll journals and statutory computations and remitting of SDL, NSSF, PAYE, W/Tax. Preparation of monthly Bank (for HO & Branches) and Intercompany reconciliation statements and posting all those variances to the syste Exchange rate controlling when dealing with foreign currencies against functional currency Making thoroughness and tightly monitoring of the Receivables from debtors by telephone, email, and some time by physical appearance. Participating in all preparatory andreviews of the final accounts Responding to External & internal auditors during auditing and as well as to TRA queries regarding to the companies past accounts submitted. Stock Valuation, Physical Stock verification and Movement of stock Calculations of VC, and Agents Commissions plus premiums and District Levies Company Name June 2009 to December 2010 Accountant City , State Duties and responsibilities:   Maintaining staff imprest records and retirement (IOU issued & IOU retired) as well as staff loans & Salary Advance register Reconciliation of Circulation debtors, Advertisement debtors, Suppliers and Petty cash ledgers Monthly reconciliation of Bank Statements with the Bank books in the systems and preparing Banks reconciliation Reports and investigating and resolves any un-reconciled differences Monthly VAT computations and filing returns to TRA Maintaining fixed Assets Register, Manage depreciation from Fixed Assets register by setting up depreciating schedule, register the acquired Assets and post depreciation. Preparing Monthly Sales Performance Report for Upcountry and Local Representatives Transfer of cash & cheque from main cash / receipts control account to pettycash and banks in Tally and Pastel Preparing, verifying, processing and issuing expense vouchers and posting to the systems Daily Freight charges of newspapers to upcountry representatives Upcountry monthly Retainers fees Weekly correspondence fees Advertisement commissions Data entry of advertisement transactions in Tally & Pastel Advertisement invoices (sales invoices) -Advertisement receipts (sales receipts) -Circulation receipts (sales receipts) -Credit note from circulation debtors Company Name August 2008 to June 2009 Trainee City , State Duties and Responsibilities:   Prepare payments Prepare regular reports on revenue, expenditure and tax returns; maintain and reconcile the direct debits accounts in the systems; Prepare invoice and bills; Prepare bank reconciliation statements; Disburse cash and cheque payments; Post transactions in a computerized accounting system; Reconcile debtors and creditors records Education Tanzania Institute Of Accountancy 2012 Post Graduate Diploma in Accountancy : Accounting City , State , Tanzania Institute Of Finance Management 2008 Advanced Diploma in Accountancy : Accountancy City , Tanzania Accountancy Minaki High School 2001 Advanced Certificate of Secondary Education : Science City , Tanzania Tosamaganga Secondary School 1998 Certificate of Secondary Education : Science and Arts City , Tanzania Interests Gardening Trees Languages Swahili English Skills Project Reporting Accounts payables & receivables, Auditing, Data entry, Internet Exchange rate control, Microsoft Proficiency: Word, Spreadsheets, Outlook, Power Point Payroll processing, Accounting software: Quick Books, Sage Pastel, SAP ERP, TAS Books, TALLY, Research Account reconciling Financial Reporting Management Accounting GAAP IFRS Forecast Vs Actuals for weekly and monthwise Additional Information Volunteering Experience Trainer at Mabibo Teaching Center - Assist those who don't have entry criterion as a requirement for joining high school level

FINANCE

CONSTRUCTION PROJECT MANAGER Professional Summary Highly motivated and determined individual seeking full-time position where my previous financial, purchasing, construction, and project controlling experiences will drive the corporation's goals toward success Core Qualifications Proficient in the following software: *Business Applications: SAP, PDM, AutoCAD, DWG TrueView, Hyperion Financial Manager, Sage Timberline, QuickBooks, Word, Excel (including V-Lookup, Pivot Tables, Macros), Access, PowerPoint, Project, Outlook, Visio, Concerto *Illustration, Imaging, and Page Layout Applications: Illustrator, PhotoShop, ImageReady, Adobe Reader, Adobe Acrobat, KPT Vector Tools Experience Construction Project Manager April 2015 to Current Company Name - City , State Created, analyzed and implemented project definitions, schedules, budgets, scopes of work, and objectives for multiple programs and new construction projects. Developed project timelines and execution strategies to effectively match client expectations and deadlines while still maintaining a profitable gross margin of over 30% between actual cost and final invoicing. Simultaneously managed multiple construction projects, service events, and tours involving the launch of new programs and construction projects, the refurbishment of existing inventory, and the integration of new graphics, components, or configurations from pre-sale/proposal through execution and completion. Onsite duties included site staffing, oversight of install and dismantle, as well as ensuring compliance with tradeshow regulations. Issued work orders for shop production that were consistent with the signed quote and budgetary guidelines effectively converting "selling language" on the quote/work tasks to "production language". Garnered extensive knowledge in the areas of general construction, metal fabrications, electrical knowledge, theatrical and commercial lighting, paint systems and special finishes, digital and photographic processes, graphic production, draw perspectives, union jurisdictions, estimating techniques, pricing and costing principles, purchasing processes, and financial reporting. Project Controller / Accountant Intern November 2014 to March 2015 Company Name - City , State Managed Project Controller duties including developing project budgets, analyzing project cost-to-revenue records, and presenting weekly/monthly project review reports to upper management Maintained corporate general ledger through account reconciliations, journal entries, project re-classifications, and daily banking inquiries Assisted CFO/Controller by maintaining KPI files as well as developing new department metrics Coordinated multiple responsibilities for Accounts Receivable including updating and creating sales orders, invoicing commissions, and posting cash receipts Conducted Accounts Payable duties such as payment runs, processing invoices, and auditing expense reports Assisted Payroll by tracking labor hours of over 325 employees. Purchasing Analyst Intern June 2014 to November 2014 Company Name - City , State Implemented strategies eliminating internal and external NCMR's resulting in savings of $6 million annually Sourced products and raw materials of higher quality at lower cost structures consistent with business objectives Ensured efficient product flow by partnering with suppliers, distribution centers, and shipment tracking to maintain plant operations while accommodating time sensitive needs of customers Conducted internal and external plant surveys to analyze production flow and profitability levels while recommending systems to reduce overhead and streamline Designed supplier bidding website through joint effort with purchasing managers, completed website at minimal cost Developed procedures and controls that united purchasing, thus eliminating excessive expenditure. Project Controller June 2012 to June 2014 Company Name - City , State Developed cost estimates by evaluating construction quotes and material estimates, applying historical costs against current costs, and updating pricing schedules Controlled project expenses by classifying and evaluating project expenditures, comparing expenditures to project budgets, analyzing purchases, and assessing cost trends Selected sub-contractors by evaluating bids, locating and qualifying sub-contractors, attaining and maintaining sub-contractor documentation, and inspecting adherence to drawings, specifications, and schedules Guided project operations by developing, writing, and updating policies, procedures, and guidelines Maintained efficient production flow by developing and monitoring inventory systems. Education Bachelor of Science : Finance , December 2016 Oakland University - City , State Finance Skills account reconciliations, Accounts Payable, Accounts Receivable, Adobe Acrobat, Adobe, PhotoShop, streamline, auditing, AutoCAD, banking, budgets, cash receipts, Controller, draw, costing, client, documentation, estimating, expense reports, Financial, financial reporting, general ledger, graphics, graphic, Hyperion, Illustration, Illustrator, ImageReady, Imaging, inspecting, inventory, invoicing, lighting, Macros, materials, Access, Excel, Outlook, PowerPoint, Word, new construction, Page Layout, paint, Payroll, PDM, Pivot Tables, policies, presenting, pricing, processes, proposal, purchasing, quality, QuickBooks, Sage, selling, sales, SAP, staffing, surveys, Timberline, Visio, website

CONSTRUCTION

PROGRAM ADMINISTRATOR Executive Summary Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Professional Experience Program Administrator January 2013 to January 2015 Company Name － City , State Impart support to Program Management team and Coordinated with Program Managers. Corresponds with customers, Managed difficult and sensitive issues. Manage difficult and sensitive issue and Interpreted technical information in easy manner and carried out data input; Aid Program Managers develop cost baselines and outlined Memorandum of Agreement. Administer program personnel and implemented disciplinary measures; Outline program information and opportunities and computed grant budget and cuff accounts; Plan, organize, assign, direct, review and evaluate the work of assigned staff; Motivate and evaluate staff and provide for their training and professional development; Implement goals, objectives, policies, procedures, work standards and internal controls; Plan, organize and implement multi-faceted senior programs and activities; Identifying community senior citizen needs and recommending alternative or enhanced programs; Exercising sound independent judgment within general policy guidelines; Prepare clear, concise and complete reports and other written correspondence; Establish and maintain effective working relationships with those contacted in the course of the work. CBS Banking Representative January 2012 to January 2014 Company Name － City , State Provided excellent communication skills both verbal and written, including the ability to listen and explain complex subjects and convey solutions in a calm and clear manner to clients Used excellent analytical skills with a superior level of attention to detail in order to adhere to stringent bank policies, procedures and guidelines to both clients and internal representatives Provided a positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics to clients and team members on a daily bases Collaborated on a relational work style with proven success in a team environment Provided both intermediate and advanced technical skills with the ability to utilize 5 or more open programs at any one time, including Windows, internet researching, database systems, and email Used basic math skills including addition, subtraction, multiplication and division, along with intermediate data entry/typing skills daily; Provided multi-tasking skills, including but not limited to, speaking with customers over the phone, assessing their needs, researching information on the computer, and documenting information, all at one time. Assistant Social Services Coordinator January 2009 to January 2012 Company Name － City , State Assisted in providing expertise and implementing quality control measures for service delivery that meet Head Start performance standards, federal and state regulations and agency outcomes; Supervised Early Head Start Family Support Specialists; oversee and monitor the day to day services being provided to infants, toddlers, pregnant women and their families; Coordinated with Medical Wellness Coordinator to assure all screenings, assessments and home visits are completed; Worked closely with the Home base/Family Partnership Coordinator to provide services to the families in EHS enrolled in the home based/combination program option; Participate/facilitate/coordinate the pregnant women educational meetings in conjunction with Home base/Family Partnership Coordinator to help build collaborations with community partners for recruitment of children and families; Submitted weekly/monthly reports to Coordinator regarding findings at center level: quality of service delivery, compliance or non-compliance issues, staffing needs/concerns, etc.; Assisted Coordinator to establish community linkages to maximize resources that will benefit Head Start and Early Head start families and contribute to attaining agency in-kind goal and participated in all of EHS transition processes; Assist in preparation of the PIR (program information report) yearly and as needed. Director January 2006 to January 2009 Company Name － City , State Served as the Director of program and implemented all new programs and services involving children. Supervised a total of 38 staff members; 16 certified and licensed therapists that performed ongoing services to families/children with developmental disabilities through Indiana First Steps, and 22 staff members that operated and performed other programs and services to families and children;. Wrote the proposal and organized the first before/after school program for Danville's Community Schools;. Managed prepared annual department budget, semi-monthly payroll and all other fiscal concerns. Education Masters Degree : Public Administration High Point University － City , State Public Administration Bachelor of Science : Human Development and Family Studies Indiana University － City , State Human Development Family Studies Family Life Educator Certification Senior Services Group Facilitator Certification Adult Basic Education/GED Consultant Additional Information VOLUNTEER EXPERIENCE Facilitate a 55+ Growth Group monthly at New Direction Christian Church, 2013-2015 Serve as a board member for Not to Believers Like Us a Faith-Based Organization against Domestic Violence Among Christians, 2010-2013 Organized and provided event logistics for the Annual Kids Fair in Danville, IN 2007-2009 Assisted in coordinating the summer event & banquet facilities for Charles T. Myers Golf Outing for At-Risk-Youth at the Charlotte, NC Convention & Visitors Bureau, 2004 & 2005 Board Member, Healthy Start Girls Group, 2003-2005 Board Member, Community Action Agency, 2001-2003 Volunteer at YWCA Annual Girls Sports Camp, 2001-2004 Volunteer at Greensboro Volunteer Center Annual Human Race Walk, 2000-2005 Skills analytical skills, attention to detail, budgets, excellent communication, concise, Consultant, clients, data entry, database, delivery, Educator, Excel, Microsoft Office, PowerPoint, Windows, Word, multi-tasking,processes, proposal, speaking, quality, quality control, recruitment, researching, staffing, phone, typing skills, excellent oral/written skills

BANKING

HR COORDINATOR Summary To obtain a challenging career in the human resource field where I can utilize my capabilities and experiences to achieve goals as well as my personal development. Highlights I have great knowledge of fax machines, printers, copiers, and computers. I type about 45 wpm with a great accuracy I also have Microsoft Word, Excel Access and PowerPoint experience Experience HR Coordinator February 2015 to Current Company Name － City , State Managed communication regarding employee orientation and open enrollment for benefits. Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Explained human resources policies and procedures to all employees. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Selected and interviewed candidates for all available positions. Assessed employee performance and issued disciplinary notices. Worked on 401(k) administration, FMLA and workers' compensation claims and benefits. Managed over  70 personnel files according to policy and federal and state law and regulations. Generated employee tracking reports each month. Managed communication regarding employee orientation and open enrollment for benefits. Organized employee schedules, department phone lists and business card orders. Ran queries and reports through the ADP system. Drafted department-specific employee announcements. Created social media initiatives for new employee search strategies. Completed all work with a 95% rate of accuracy. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Completed payroll processing from start to finish for more than  65 employees. ​ ​ Payroll/Staffing Coordinator June 2012 to Current Company Name － City , State Maintains personal employment files Process payroll and set up E-time for employees Reconcile payroll journals and time cards Maintain and manage PTO balances Full On boarding function and recruiting duties Maintain OSHA logs and file workers compensation claims Employee relations liaison with client and supervisors Track and manage the credentials for an employee to maintain compliance Coordinate staffing needs to meet the organization's requirements Monitor overtime accumulation and attendance of employees Manage & facilitate the orientation process Provide facility tours and tests to candidates and newly hired employees Conduct competency checks on new and existing employees. Tax Clerk/Secretary August 2007 to June 2012 Company Name － City , State Creates control logs Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required. Sets up informal review appointments for property owners Receptionist as needed (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office. Data entry. General Appraisal/Data Entry Clerk November 2006 to July 2007 Company Name － City , State Routing (associates field cards with appropriate maps in rational sequence for field work Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required. Sets up informal review appointments for property owners Receptionist as needed (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office. Customer Service Rep January 2005 to January 2006 Company Name － City , State Received cash from customers and employees in payment for goods and services, and recorded amounts received. Made change, cashed checks and issued receipts and tickets to customers. Recorded amounts received and prepared reports of transactions. Read and recorded totals shown on cash register tape and verified against cash on hand. Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions. Compiled reports, such as cash receipts, guest-bill charges and maintained high standards of excellence and sales. Provided information regarding activities and location of departments, offices and employees within organization Answer phones, use of computers, copiers, printers, faxes as needed. Education AS : Business Management , Present Albany State Technical College Business Management Skills cash receipts, cash handling, cash register, client, customer service, Data entry, direction, Employee relations, faxes, fax machines, hiring, inventory, mailing, Access, Excel, mail, Office, PowerPoint, Microsoft Word, payroll, Process payroll, copiers, printers, Read, Receptionist, recruiting, Routing, sales, scheduling, staffing, take messages, answer phones, phone, type, 50 wpm

HR

CASHIER Summary 3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Excellent communicator with a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. Hardworking with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Highlights Excellent communication skills and rapid and precise customer service skills Self-motivated Quick learner Strong verbal communication Organized multi-tasker Team leadership Friendly and helpful Proficient in cash management. Valid OH driver's license Local/state health laws knowledge Late-night shift availability Credit card processing Carbonated beverage dispenser cleaning and Multi-line phone talent maintenance Healthy meal preparation Fast and efficient service worker Patient-focused care CPR certification. Accomplishments Employee of the Month at Taco Bell Experience Cashier Dec 2014 to Dec 2014 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Organized the store by returning all merchandise to its proper place. Certified Home Healthcare Aide Feb 2014 to Sep 2014 Company Name － City , State Provided patient education. Treated patients with strokes. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Assisted patients with daily functions. Delivered in-home care to disabled children and adults. Ensured safety and well-being of patients. Transported patients to and from different departments. Assisted patients with bathing, dressing, hygiene and grooming. Completed all daily living tasks to enhance the quality of life of elderly patients. Engaged patients with games, crafts, cooking, music, reading and other activities. Deli/Bakery Clerk Mar 2013 to Jan 2014 Company Name － City , State Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Decorated and merchandised quality bakery goods. Ordered and received bakery products and supplies. Properly wrapped, boxed, and weighed bakery department products. Practiced safe food handling procedures at all times. Assisted customers in placing special orders for large-scale events such as weddings and birthday parties. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Assisted customers with food selection, inquiries and order customization requests. Crew Trainer Sep 2012 to Mar 2013 Company Name － City , State Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Maintained cleanliness and presentation of stock room and production floor. Consistently provided friendly guest service and heartfelt hospitality. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Verified that prepared food met all standards for quality and quantity. Crew Member Mar 2012 to Aug 2012 Company Name － City , State Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work. Performed all position responsibilities accurately and in a timely manner. Education High School Diploma 2012 Trimble High School － City , State , Athens Associate of Science , Health and Wellness Washington State Community College － City , State , Washington Skills Excellent Customer Service. Certified in CPR and First Aide. Fast learning and working skills.

HEALTHCARE

FINANCE ANALYST Summary Strategic and analytical finance professional with 4+ years of success in financial reporting, analysis and project management. Skills Analytical skills  Variance analysis Complex problem solving Financial modeling Self-motivated professional MS Office Suite Interpersonal skills Leadership skills Accomplishments PHI SIGMA SIGMA SORORITY CALIFORNIA STATE UNIVERSITY October 2006 - June 2010. Monitor event activities to ensure compliance with applicable rules and satisfaction of participants, and resolution of any problems that arise. Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security. Analyzed, revised and worked with budgets. President 2007-2008. Community service: Relay for life, American Heart walk, Linus Project, Phi Sigma Sigma Foundation. Hold regular meetings. Leadership training 2 years. STATE FARM ACTIVITIES COMMITTEE June 2012 - January 2013. Monitor event activities to ensure compliance with applicable rules and satisfaction of participants, and resolution of any problems that arise. Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security. Analyzed, revised and worked with budgets. Hold regular meetings. Experience Finance Analyst Nov 2013 to Current Company Name － City , State Executed and reported variance and gap analysis.  Monitored and analyzed Key Performance Indicators (KPI) and financial ratios. Tracked, analyzed and interpreted trends in [Data type] data.  Analyzed pricing and sales for all business products. Developed financial analysis reports and presentations by applying acquired financial principles. Analyzed businesses of varying sizes to determine the financial impact of potential investments. Manipulated data using pivot tables, pivot charts and macros Evaluated return-on-investment and profit-loss projections. Planned and managed budgets in excess of $ [Amount] . Created sales strategies to promote advertising offerings and motivate larger deals. Completed strategic competitive analysis by assessing strengths and weaknesses of competitors. Managed trade on new product releases. Worked effectively in a heavily cross-functional, fast paced environment. Researched and resolved billing and invoice problems. Created training manuals for our trade system. Led team training. Provided a high level support to sales representatives and customers. Recommended changes to existing methods to increase the accuracy and efficiency of our ROI.  Generated and distributed weekly reports. Lead on and off-site support across multiple time zones. Claim Representative Feb 2011 to Oct 2013 Company Name － City , State Examine claims forms and other records to determine insurance coverage. Investigate and assess damage to property and review property damage estimates. Interview or correspond with claimants, witnesses, police, or other relevant parties to determine claim settlement, denial, or review. Review police reports and physical property damage to determine the extent of liability. Negotiate claim settlements and recommend litigation when settlement cannot be negotiated. Analyze information gathered by investigation, and report findings and recommendations. Refer questionable claims to investigator or claims adjuster for investigation or settlement. Collect evidence to support contested claims in court. Examine titles to property to determine validity and act as company agent in transactions with property owners. Evaluate practicality of repair as opposed to payment of market value of vehicle before accident. Determine salvage value on total-loss vehicle. Arrange to have damage appraised by another appraiser to resolve disagreement with shop on repair cost. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Intern Aug 2010 to Oct 2010 Company Name － City , State Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person and to discuss any existing coverage. Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients. Calculate premiums and establish payment method. Contact underwriter and submit forms to obtain binder coverage. Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. Customize insurance programs to suit individual customers, often covering a variety of risks. Education and Training Bachelor of Science , Business Administration Finance June 2010 CALIFORNIA STATE UNIVERSITY OF BAKERSFIELD － City , State Business Administration Finance Phi Sigma Sigma Sorority Skills binder, clientele, clients, features, financial, forms, insurance, litigation, marketing strategies, market, meetings, networking, police, policies, recording, seminars, settlements, Sigma, technical assistance, underwriter

FINANCE

HEAD CHEF Professional Summary Culinary professional seeking employment in a professional kitchen to utilize education and further experience. 4+ years’ experience, dedicated, and passionate worker determined to help contribute as a member of the culinary staff. Experience Head Chef September 2014 to January 2016 Company Name － State Developed menus, took monthly inventory, made weekly kitchen schedule, responsible for all ordering. Line Cook May 2011 to September 2014 Company Name － City , State Intern February 2011 to April 2011 Worked as part of a team preparing ingredients and dishes to be served at a reputable restaurant. Education Associate of Applied Science Degree : Culinary Arts , 04/2011 Robert Morris University – Illinois － City , State Culinary Arts Food Service Sanitation ServSafe ServSafe Certification Made the Deans List on 4 separate occasions Developed a 5-course beer pairing dinner with Buckle Down Brewery Robert Morris University － City , State GPA: GPA: 3.87 Student 3/2011-5/2011 Assisted the Associate Dean of Culinary Arts in developing the menu for the University’s restaurant, Eyrie. GPA: 3.87 Skills Arts, inventory

CHEF

CUSTOMER REFERENCE PROGRAM MANAGER Summary Senior customer reference program manager focused on cultivating client relationships for the purpose of strengthening their engagement in order to develop advocates for the company and solutions, consequently boosting sales and brand awareness. Self-managed, quick learner that adapts well in a challenging environment and keeps projects on track. Strong contributor in a team environment, with a demonstrated ability to interact with IT professionals and C-level executives.  Highlights Customer engagement Stakeholder relations B2B customer programs High tech industry focus Problem solving Skilled negotiator Event planning & execution Detail oriented, results driven Effective communicator Leadership Experience Customer Reference Program Manager Nov 2010 to Current Company Name － City , State Manage global customer reference program for Manufacturing, Public Sector and Healthcare industries Secure and prepare approximately 400 reference participants each year for sales needs, public relations opportunities, analyst/media interviews, and speaking engagements Recruit/onboard customers to scale reference pipeline to support initiatives for corporate marketing, global campaigns, field marketing, industry strategy teams, product management, customer programs, public relations, analyst relations, and sales Directly impact approximately $55M in sales annually Effectively train sales teams on the identification of customer references and how to leverage advocates and their collateral to shorten the sales cycle Partner with internal teams to develop compelling and strategic reference assets: customer profiles, customer slides, customer videos, webcasts, and podcasts Director, Public Relations Mar 2007 to May 2009 Company Name － City , State Managed the communication of marketing messages to defined target audiences for multiple high tech clients Wrote and distributed press releases and case studies; promoted news stories through print, online and broadcast media Developed lead generation programs with trade associations and industry publications through newsletter sponsorships, trade show promotions and webcasts Account Representative Sep 2005 to Mar 2007 Company Name － City , State Promoted, marketed and sold custom imprinted marketing solutions. Assisted clients with developing marketing programs and campaigns. Generated $75k in new client sales in the first nine months. Sr. Manager, Sales Intelligence Jan 2004 to Jan 2005 Company Name － City , State Gathered and disseminated competitive intelligence. Analyzed win/loss data and formulated strategic counter-actions for sales teams. Provided sales analysis and support tools to worldwide channel partners, improving sales performance and increasing revenues. Established and managed an in-house reference management system serving global sales teams. Secured customer contacts for public relations, field marketing projects and sales. Delivered reference program metrics to management. Managed the production of responses to sales RFIs and coordinated corporate site visits. Manager, Corporate Communications Jan 1999 to Jan 2004 Company Name － City , State Increased corporate visibility and improved corporate/product branding through public relations and advertising. Expanded press relations, increasing the company's editorial placements by 150%. Managed $1M annual budget for media buys, including broadcast, print and digital. Supervised analyst relations including research inquiries and corporate presentations. Coordinated press release pipeline, editing and distribution to wire and trade publications. Directed the strategic planning and re-design of corporate web site and customer portal. Education Bachelor of Science , Hotel Administration Whittemore School of Business, University of New Hampshire － City , State Related Volunteer Work Board Member, Marshwood Education Foundation 2009-2014 Chair, Public Relations Committee 2011-2014 Technical Skills Microsoft Office: Word, Excel, PowerPoint Database Management: Boulder Logic, Salesforce.com Industry Tools and Reporting: Cognos, TechValidate

PUBLIC-RELATIONS

CHEF Summary Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. An experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals. Experience 07/2009 to 07/2014 Chef Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Led shifts while personally preparing food items and executing requests based on required specifications. 06/2014 to 08/2014 Laborer Company Name － City , State Loaded and unloaded building materials used for construction. Manually carried roofing materials up ladders. Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. 06/2015 to 08/2016 Laborer & Crew Manager Company Name － City , State Handled scheduling for crewman and arrival times for clients Maintained a safe work environment for crewmen Led crews of up to four people and partnered on crews up to eight Education and Training High School Diploma : General Education New London High School － City , State IT - Management University of Wisconsin - Stout － City , State , USA I attended UW - Stout for two years before I was financial unable to continue schooling here. While I mostly took general education classes, I did have a few computer science and management courses. IT - Computer Support Specialist Fox Valley Technical College － City , State , USA I currently attend Fox Valley Tech and aim to achieve an associates degree to start. I have been enrolled here for a whole year to this point. Skills Team Player, Physically active, Out-going, Willingness to learn, Shows Initiative

CHEF

PUBLIC RELATIONS EXECUTIVE Professional Summary A highly skilled public relations, communications and special events executive with 15 +years of public relations, business development and operations experience. She has strong strategic thinking and planning skills; able to achieve goals with high efficiency and within tight parameters. Outstanding interpersonal management skills; establishes rapport and credibility quickly. Ms. Alexander has excellent team and project leadership qualities. Highly articulate with written and spoken word, quick thinking, and possesses sound judgment. Ms. Alexander maximizes her business effectiveness; and is experienced with managing and working with databases and software including Excel, Power Point, Outlook and Cision. Skills Media relations Strategic management Event planning Print media expertise Strategic Thinking Excellent Planning Skills Outstanding interpersonal & management skills Work History Public Relations Executive 08/2002 to Current Company Name – City , State Sign new business, write PR proposals, broker talent deals, maintained client relationships, supervised music & red carpet events, provided crisis PR & managed staff. Responsibilities also include creating, implementing and executing creative press campaigns & special events for recording artists, professional athletes, television and film personalities as well as music, lifestyle and entertainment companies; along with VIP/Celebrity event management. Delegate tasks and oversees staff which includes: associate publicists, managers, coordinators & executive assistants to enhance their publicity skills and involvement in local publicity efforts along with promoting appropriate performances. Works directly with clients, creating and implementing targeted marketing plans and pitching clients for media coverage. Pitch all major market media, building relationships to increase client's visibility in the marketplace and create new business opportunities. Relationships with key players in the celebrity market - talent, publicists, agents, managers, stylists and editors. Create accurate budget estimates for client's long term and short term campaigns. Strong understanding of social media and social media trends. Prepare bi-monthly status reports of media activities which included press clippings and press analyzes of media coverage. Create campaigns for special events, award shows, showcases or other event-related press. Pitched and secured media coverage in local, national, international media outlets for television and film productions. Assess new business leads, and participate in pitch development and/or presentation. Senior Director 08/2000 to 08/2002 Company Name – City , State ·         Responsible for creating and implementing press campaigns for all high profile artists: Create and implement full national campaign for these artists: K-Ci & JoJo, Jodeci, Chante Moore, Jesse Powell, KeKe Wyatt, Jaguar Wright, Archie, Magic Johnson Music, Nicci Gilbert (Brownstone) and Steve Harvey as well as coordinating music press for films: Two Can Play That Game and Brown Sugar. ·         Garnered unprecedented media resulting in numerous placements on talk shows, business programs, cable, national print, social media, women and men magazines as well as trade publications, sports, fashion magazines, among others. ·         Developing long and short-term online, print and on-air media strategies in alignment with corporate & artists objectives. ·        Structuring long term PR plans and program recommendations for artists. ·         Supervised & secure national and local television coverage, along with coverage industry trade, music and consumer magazines. ·        Set-up artist releases: video shoots, EPKs, press kits, etc. ·         Responsible for writing all press materials such as press releases, biographies, media alerts, bullet points for artist interviews, etc. ·         Responsible for every aspect of coordinating photo shoots with talent for all series including working with other departments to hire photographers, scouting locations, planning budgets, etc. ·         Coverage on all red carpet and special events. Senior Account Executive 09/1993 to 08/2000 Company Name – City , State ·         Successfully designed, created and implemented PR projects, special events and publicity campaigns for recording artists, producers, record labels and entertainment companies. ·         Implemented PR strategies that grew client business and increase Rogers & Cowan's Entertainment/Music/Special Events department billings by 30%. ·         Lead strategy sessions on new and existing accounts and develop strategy for implementing successful client press campaigns. ·         Supervise account work performed by account executives and associate account executives. ·         Accountable for quality control for final review of all press releases, media alerts and other PR related correspondences. ·         Managing event publicity, updating media contact lists and databases; brainstorming PR|Marketing strategies and overseeing tour press. ·         Maintain anddevelop relationships with key media, including writers, television bookers and online outlets Work to secure national, regional, and tour press (TV, print, and online) ·         Worked extensively with talent representatives, in-house publicists, agents and managers on celebrity-oriented initiatives. ·         Coordinated media for major awards shows: National Academy of Recording Arts & Sciences (The GRAMMY, MusiCares “Person of the Year” Tributes & Concerts, Don Cornelius Productions (Soul Train Music Awards, Lady of Soul Awards and Soul Train Christmas Starfest) Arista's 25th Anniversary Celebration and The Blockbuster Awards among others. ·         Managed events & executed entertainment for Chris Tucker, Kenny “Babyface” Edmonds, (Academy & Golden Globes campaigns) Fox Music Group, Boyz II Men, Lionel Richie, Chante Moore, Deborah Cox, Tamia, Tracie Spencer, Dave Koz, The Temptations, The Bees Gees, Kurupt, Shep Crawford, (Songwriter|Producer) and Warner/Chappell Music Publishing as well as assisting with Quincy Jones, Tupac Shakur, R. Kelly, OutKast and Jamie Foxx accounts, among others. Education Bachelor of Science : Business | Management University of Phoenix - City , State Business | Management Associate : Arts - Law Los Angeles City College - Legal Studies/Paralegal (Entertainment) 3616 Cardiff Avenue | #109 | Los Angeles, CA | 90034-4085 : Associate of Arts : Law | Legal Studies/Paralegal (Entertainment) Los Angeles City College - City , State Skills photo, artist, Arts, Avenue, billings, budgets, budget, bi, cable, CA, client, clients, databases, event management, Special Events, fashion, film, Legal, Magic, Managing, Marketing strategies, marketing plans, market, materials, Media Relations, Works, Paralegal, press kits, press, press releases, PR, Producer, proposals, publications, Publicity, quality control, Recording, strategy, TV, television, video Additional Information Play a vital role in event and awards show facilitation (Soul Train Music Awards, MTV Awards, GRAMMY, NAACP Image Awards, America Music Awards, and BET, etc.), including artist coverage on red carpets and artist bookings at ancillary activities. Direct the production and approvals of press releases, videos, photography, press kits and other PR tools necessary to communicate image, product, and spokespeople Clients have included: NBA All-Star Weekend/Los Angeles (2011) & Dallas 2010), BET Awards, Russell Simmons/Phat Farm Fashions (Gifting Suite), ASCAP (Music Expo, Pop Music Awards and Film & Television Music Awards), Tony Rock (Actor/Comedian) and Roshanak Filmswork.

PUBLIC-RELATIONS

INFORMATION TECHNOLOGY MANAGER Professional Summary Possesses an extensive background in Information Technology Management, along with a Masters of Science degree and multiple certifications. Excels in planning, implementing, and evaluating the systems, infrastructure, and staffing necessary to execute complex initiatives and meet deadlines in dynamic, fast-paced environments; adept at overseeing and participating in the installation, configuration, maintenance, and upgrade of networks, hardware, servers, and peripherals. Detail-oriented and decisive; applies communication and leadership skills to interface effectively with all levels of an organization. Expertise spans: Network Engineering, Helpdesk Administration, Software Licensing, Disaster Recovery, Backup/Restore Operations/Project Management, Strategic Planning/Analysis, Budgeting, TeamBuilding/Training, Vendor Relations Policy/Procedure Development, Quality Assurance, Troubleshooting, Problem Solving, Process Improvement. Experience 04/2013 to Current Information Technology Manager Company Name － City , State A bankruptcy Trustee office handling Chapter 13 and Chapter 12 cases for the Northern District of Georgia Manages application database/hardware systems used to track Chapter 13 bankruptcy cases, all office technologies,, information systems, and anti-spam/anti-virus servers. Evaluates, recommends, implements, supports, and troubleshoots hardware and software. Maintains LAN/WAN infrastructure, connectivity, and security as well as LAN user documentation. Performs disaster recovery planning. Administers licenses and service contracts; schedules service visits from vendors and suppliers. Defines, documents, assesses, and updates IT-related procedures as needed. Creates and maintains user accounts, including email. Inspects all employees' computers quarterly to ensure compliance of configuration and settings with office policies. Coordinates special projects. Designed and implemented network infrastructure enhancements to improve performance, security, remote access, and connectivity. Standardized hardware, peripherals, and software. Established a helpdesk support system for monitoring, prioritizing, and scheduling requests. Spearheaded the deployment of a new tracking system that provided performance metrics used to identify where additional training and resources were required. Researched, installed, and configured an enterprise backup solution for disaster recovery that included features to allow users to recover deleted items without the need to recover from DR backups. Doubled WAN bandwidth and propelled LAN and WLAN performance to 100% or higher through WAN, LAN, and WLAN reconfiguration. Improved accuracy, more than doubled efficiency from 35% to 87%, and increased cost savings from $250/quarter to $2,500/quarter by developing an automated script for retrieving data from an outside server. Automated asset tracking by employing a hand scanner and database system to improve efficiency and accuracy. 08/1987 to 06/2012 Network Analyst Company Name － City , State A $1B+ global manufacturer of equipment for precision material dispensing, testing, inspection, surface preparation, and curing Fueled a 1,000% improvement in LAN performance by replacing the existing network, which entailed changing software and LAN cabling for 20 existing switches, including reconfiguring the core switch with remote wiring closets with multiple stack units. Led a team of five network and equipment support specialists.Configured, maintained, analyzed, and troubleshot Nortel and Juniper networks, systems, and equipment (WAN/LAN/WLAN infrastructure, servers, PCs, notebooks, thin clients, printers, and other peripherals) used by 600 workers in Georgia.Supported 200 units configured for operation through client servers.Advanced global company objectives through participation in IT and telecom design and implementation.Advanced to this role through promotions from Mechanical Drafter, Engineering Checker, Mechanical Designer, and Network Administrator.Slashed support requests 75%, cut equipment costs 50%, and boosted work productivity 30% by applying near-zero configuration to develop, install, and implement a thin client solution for 90 plant manufacturing cells. Reduced standard company imaging and system deployment time 60% before station-specific customization by replacing and/or refreshing 40 PCs each quarter, 100% on schedule. Planned, designed, installed, configured, and tested wireless networks (WLAN from Cisco, Nortel, and Meraki) in multiple facilities; documented standards for US operations; trained users; and monitored performance. Replaced 125 field and service laptops by programming standard images and custom configurations on each machine, completing the six-week project on schedule despite disruption of parts availability due to a tsunami. Championed the use of computers in manufacturing cells to provide drawings and also facilitate order tracking in conjunction with the ERP system; designed and implemented automated pick list and shipping documents as well as real-time tracking for distribution. Trained and mentored 15 new department staff members and contractors. 02/1753 Designer/Drafter Company Name － City , State Plant Manager/Quality Control Manager Company Name － City , State Drafter Company Name － City , State Accomplishments Microsoft Word/Excel/Access/Outlook/PowerPoint/Visio/Publisher/Project, Apple Pages, Numbers, Keynote, Autodesk, AutoCAD, SolidWorks, SAP r3 Operating Systems: Microsoft SQL, Microsoft Exchange, SCCM, DOS 6.22, Windows 3.1-Windows 10, Windows NT 3.5 Server, Windows Server 2012, OSX 10.2-10.11, IOS Hardware and WLAN: Nortel, Mitel, Shortel, Cisco, Meraki, Apple AirPort, Palo Alto-Firewall, Sonicwall Firewall Peripherals: Barracuda Web Filter, Barracuda Message Archiver, Riverbed-WAN Accelerator, Dell ISCSI SAN Installation and Configuration: Dell PowerVault, Adtran Routers, Cisco Routers, Catalyst Switches, HP Procurve Switches, ICC Patch Panels, Cross Connects, Cat3-6A (Phone and Data) Education Master of Science : Leadership Walden University － City , State 2015 Master of Science : Information Systems Management Project Management Walden University － City , State 2013 Bachelor of Science : Information Systems Management Mechanical Engineering Walden University － City , State Certifications MCP,  CompTIA Network+, CompTIA A+ Skills anti-virus, backup, cabling, Cisco, hardware, contracts, client, clients, database, disaster recovery planning, disaster recovery, email, ERP, features, imaging, information systems, inspection, Inspects, LAN, notebooks, laptops, Mechanical, access, office, enterprise, Network Administrator, network, networks, Nortel, peripherals, pick, policies, printers, programming, real-time, scanner, scheduling, servers, script, shipping, switches, switch, user documentation, telecom, WAN, wiring

INFORMATION-TECHNOLOGY

PUBLIC RELATIONS OFFICER Summary Public Relations knowledgeable about planning, creating and implementing campaign strategies and media relations placement. Together with Public Relations team, we specialize in developing and implementing strategic communication programs of the company. My backgrounds are in journalism. However I also have expertise in the field of Public Relations. With that knowledge, I know what journalists need to, especially in terms of what they need to make your brand get included in their media. Of course, the company was able to get a good brand image and ultimately can increase sales Highlights Public Relations Strategy Marketing Communications Media Relations Relationship building expert Project management Persuasive negotiator Organized and efficient Accomplishments Initiated a Public Relations campaign for non-profit on a tight budget. Initiated groundbreaking Public Relations campaign, for the company, which is more effective, compared with previous efforts. Experience Public Relations Officer October 2014 to Current Company Name － City Increase and strengthen the company brand images as a leading herbal pharmacy company in Indonesia and worldwide, also as a company that provide a good quality herbal and medicine products to help people living a better life. Defined project and company vision, strategies and tactics. Researched, negotiated, implemented and tracked public relations activities. Enhance company recognition in the national press to support the sales and marketing teams. Planned and organized corporate media and other special events. Developed and implemented public relations business plans each year. Worked with management to identify trends and developments that might influence PR decisions and strategies. Managed the editorial content, design and distribution of the internal company newsletter. Managed all media, press and public relations issues. Estimated project costs and monitored budgets. Developed corporate communications strategies and programs, including project timelines. Projects:   SOHO #BetterU   Health education program organized by a pharmateutical company, SOHO Global Health. As per its name, SOHO #BetterU has a vision to support a better public health. SOHO #BetterU alligns with SOHO Global Health commitment as a pharmaceutical company thus focus on health education. May 27, 2015 Early Investments, for the Sake of Better Elderly Days   Commemorating National Elderly Day   March 5, 2015 Be Aware of the Danger of Deafness due to Mid-Ear Inflammation   Commemorating the International Ear Care Day   Support CSR (Corporate Social Responsibility) Programs   Socializing the Reading Culture to the Community Official Announcement of the Reading Corner at the Himmata Foundation Layover House For this time activity, SOHO Global Health synergizes with other stakeholders i.e. BPP PERHUMAS (Indonesian Association of Community Public Relations), Eduguide, as well as OTP (On That Point) Institute Events in Gunung Sahari, in Medan, in Pulo Gadung. Public Relations May 2013 to September 2014 Company Name － City Fullfill all the clients need, how to emphasize their brand image, events, etc. Identified customer needs through market research and analysis. Defined project and company vision, strategies and tactics. Researched, negotiated, implemented and tracked client's advertising and public relations activities. Expanded product and company recognition in the national press to support client's sales and marketing teams. Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Coached client representatives on effective communication with the public and employees. Managed all media, press and public relations issues. Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials. Coordinated special events (for example : launching products), monthly, quarterly marketing and community events. News Reporter May 2009 to May 2013 Company Name － City My specific duty are to cover the news from the President of Indonesia, in other words i was an Indonesian Politic and Presidential Journalist. Presented local news and feature reports in national news programs. Wrote factually correct, concise and engaging news stories within tight deadlines. Gathered and verified factual information regarding stories through interviews, observation and research. Introduced fresh and new angles on previously-reported material to update and inform readers. Reported and penned front-page breaking news stories and provided real time updates online. Traveled to location to write reviews from firsthand experience. Education Bachelor's : Broadcast Journalism , 2013 Kwik Kian Gie School of Business － City , State , Indonesia 2004 - 2013 Kwik Kian Gie School of Business, Bachelor's Degree (major: Broadcast Journalism) Select One : Social Science , 2004 SMUK 7 BPK Penabur Senior High School － City , State , Indonesia 2001 - 2004 SMUK 7 BPK Penabur Senior High School, (major: in Social Science) Skills •Script Writing •News Reporting •Video Shooting •Video Editing •Video Productions

PUBLIC-RELATIONS

GENERAL MANAGER Executive Summary To secure a position with a respected business that will benefit from my organizational and leadership skills. To work with accuracy, efficiency, and friendliness in order to promote customer loyalty, while developing an enthused and goal oriented environment with the entire professional team. Core Qualifications Operations management Staff development Inventory control Change management Food cost analysis expert Strong customer relationship builder Ability to handle fast-paced environment Customer-oriented Strong leader Proven sales record Employee recruitment expertise Hiring and training Cash handling Food production quality knowledge Performance tracking and evaluation P&L management Professional Experience GENERAL MANAGER April 2015 to Current Company Name － City , State Accomplished in restaurant and human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Extreme focus on having a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems. Maintained patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements and building relationships with patrons. Controlled purchases and inventory by negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions. New York City Food Handler Certified & National ServSafe Food Safety Manager Certified. ADMINISTRATIVE SECRETARY ASSISTANT, FUNDRAISING COORDINATOR January 2013 to April 2015 Company Name － City , State Worked with program director creating intensive learning workshops and the graphic design department producing print materials such as apparel, flyers, and posters. Coordinated and contracted professional choreographers and organized transportation and hospitality. Forwarded information by receiving and distributing communications, collecting and mailing correspondence and copying information. Maintained supplies by checking stock to determine inventory level, anticipating requirements, placing and expediting orders, verifying receipts, stocking items, and delivering supplies to work stations. Assisted in writing or contributing to publications which accompanied arts-related events and activities. Marketed performances or events through social media, direct mail, advertising, and use of a website, producing posters or publicity promotional material and attracting media coverage. Created documents in Microsoft Word, Excel, and PowerPoint for organizational, advertising and data input purposes. ASSISTANT MANAGER September 2007 to April 2015 Company Name － City , State Responsible for managing the daily operations of a fast paced high volume Thai restaurant, including selection, development and performance management of employees. Conducted weekly inventory and ordering of food and beverage supplies to optimize profits, stay within budget and ensure guest satisfaction. Coordinated and designed menus for catering events (25 to 150 persons) such as weddings, memorials, anniversaries, birthdays, a variety of other life events and non-profit community benefits. As the Head Waiter, my expectations were to display ingenuity, have an extremely high attention to detail, maintain a high profile during service and uphold and establish a regular customer base. As well as being passionate, ensure that excellent quality and superb service is delivered to all customers. Created weekly specials with the Head Chef the focused on in-season product from local farmers markets in the community. California Food Handlers Card & ServSafe Food Safety Manager Certified. Education CLASS OF : 2016 FORDHAM UNIVERSITY － City , State Bachelor of Arts : Organizational Leadership Organizational Leadership Skills advertising, arts, attention to detail, auditing, benefits, budget, coaching, contracts, copying, counseling, direct mail, fast, focus, Food Safety, graphic design, human resource, inventory, legal, director, mailing, managing, materials, Excel, PowerPoint, Microsoft Word, negotiating, organizational, performance management, policies, posters, producing, profit, promotional material, publications, publicity, quality, receiving, recruiting, scheduling, Thai, transportation, website, workshops

ARTS

DIRECTOR OF BUSINESS DEVELOPMENT Summary Dedicated and driven sales and marketing strategist with 8+ years' experience in cloud software industry. Proven ability to research, develop, and implement technical sales and marketing plans. Expert in the technical content development of sales collateral that effectively reinforces the solution benefits. Skilled writer, trainer and presenter. Fast learner, works well under pressure, committed to team success. Highlights DIRECTOR OF BUSINESS DEVELOPMENT, PRIVACY DATA SYSTEMS, LLC Dedicated and driven sales and marketing strategist with 8+ years' experience in cloud software industry. Proven ability to research, develop, and implement technical sales and marketing plans. Expert in the technical content development of sales collateral that effectively reinforces the solution benefits. Skilled writer, trainer and presenter. Fast learner, works well under pressure, committed to team success. skills & core competencies Presales and Implementation Support Development of Marketing Strategies Competitive Analysis, Market Research Development of Training Materials Product Positioning & Branding Product Demonstrations Development of Sales Collateral Public & Media Relations Web & Print Content Development Client Support (Post sales) Ability to listen, understand, and relay business needs to technical and development teams Adobe Creative Suite: Photoshop, Illustrator, InDesign, Adobe Acrobat CRM: Proficiency in administration of Salesforce and Microsoft Dynamics CRM applications including but not limited to customization, reports and dashboards, and data import/export Planning/Organization Exemplary planning and organizational skills, with high degree of detail orientation Innovative problem-solver who can generate solutions using creativity and past experience Resourceful and efficient project manager Skilled at wearing many hats and thinking outside of the box Experience Company Name Director of Business Development 07/2007 to 09/2015 Previous - Director Sales & Marketing Privacy Data Systems, LLC is a software development company that provides SenditCertified , a patented cloud-based secure communications platform. SenditCertified provides encrypted messaging and large file transfer, eSignatures, cloud-based encrypted storage, and biometric authentication - and is delivered via web, desktop and mobile apps, MS Outlook integration, and customized API/web services. Contribute to the development and refinement of the company's vision and strategy Support the overall process of company management and growth of new business channels Liaise with other department heads on the implementation of the company's strategic and operational plans Develop, review, and report on the business development's strategy, ensuring the strategic objectives are well understood and executed by the team Ensure efficient and effective marketing and advertising planning Perform market analyses, research competitive landscape Develop and manage strategic sales opportunities Management of VAR/MSP sales channels Management of inside and outside sales resources Design and administer the company's CRM system (Salesforce) including reporting, dashboards, custom applications and data management. Director of Franchise Sales 01/2003 to 12/2007 Corporate Atlantic Region, Help-U-Sell Real Estate Assisted Regional Director in management of large 9-state region Oversaw and executed marketing to potential franchisee candidates Managed consultative sales process from initial inquiry to close Utilized technology to increase efficiency during sales process. Company Name 09/1996 to 05/1999 Analyzed product need on both company-wide and individual-store basis Allocated merchandise units based on intricate sales criteria Inspected incoming merchandise for quality control Worked in collaboration with the purchasing team professional skills Communications Exceptional listener and communicator Effectively conveys information both verbally and in writing Highly analytical thinking with talent for streamlining complex work processes Talent for locating and analyzing online information and market data. Education Bachelor of Science May 1996 Texas A&M University Interests 2007-Present Youth Rec. Cheerleading Coach - Allen Sports Association 2010-Present League Director - Allen Sports Association Board Additional Information community involvement 2007-Present Youth Rec. Cheerleading Coach - Allen Sports Association 2010-Present League Director - Allen Sports Association Board Skills Adobe Creative Suite, Adobe Acrobat, Photoshop, advertising, API, benefits, Branding, business development, competitive, Competitive Analysis, Content Development, creativity, CRM, Client Support, data management, Illustrator, InDesign, DIRECTOR, marketing plans, Market Research, Marketing Strategies, marketing strategist, marketing, market, Media Relations, messaging, Microsoft Dynamics, MS Outlook, works, communicator, organizational skills, outside sales, Positioning, presenter, problem-solver, processes, purchasing, quality control, Fast learner, Real Estate, reporting, research, Sales, software development, strategy, strategic, technical sales, trainer, Training Materials, vision, writer

BUSINESS-DEVELOPMENT

SECURITY BAGGAGE HANDLER/PERSONNEL SCREENER Career Overview Highly enthusiastic customer service professional with [number] years client interface experience.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Core Strengths Computer Skills: MS Excel, MS Access, MS Word, MS Power Point, MS Outlook, Adobe Acrobat Programs: Navy Enterprise Resource Planning, FedEx, United Parcel Service, Webflis, DODDAC, FACTS Currently maintain an active Security Clearance of Secret. References/DD214/ Transcripts upon Request Accomplishments Deans List Work Experience March 2014 to Current Company Name City , State Security baggage handler/Personnel Screener Provide information to space "A" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force "X" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. January 2010 to January 2012 Company Name City , State Aviation Ordnanceman CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training January 2007 to January 2010 Company Name City , State Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party. Educational Background 2015 Saint Leo University City , State , US Criminal Justice Bachelor of Arts Saint Leo University, Chesapeake, VA Deans List Bachelor of Arts Graduation: 2015 Overall GPA: 3.778 ◦ Major: Criminal Justice Bilingual- Spanish Military Experience January 1977 to January 2010 Company Name Provide information to space "A" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force "X" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. Oceana Naval Air Station/USS George Bush (CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training Naval Strike and Warfare Center NAS Fallon, Nevada 2007-2010 Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party. Languages Bilingual- Spanish Skills Ordnance, Weapons, Airborne Weapons, Aircraft Mechanical, Aircrew, Aviation, Calibration, Corrosion, Corrosion Control, Inspection, Inventory, Missile, Systems Design, Testing, Training, Weapon, Cashier, Database, Excel, F-16, Maintenance, Retail, Retail Marketing, Pcs, Scanning, Security, X-ray, Access, Acrobat, Adobe Acrobat, Enterprise Resource Planning, Fedex, Ms Access, Ms Excel, Ms Outlook, Ms Word, Outlook, Word

AVIATION

SOCIAL MEDIA MANAGER Summary Seeking an employment position in the Marketing or Public Relations field. Highlights I am able to work very well with other people, as part of a team or otherwise, in an external and/or internal work environment. I am very organized and can multi-task with ease. I am able to take direction easily, but I am also not afraid to ask for help if needed. I am a strong communicator and pride myself on my ability to speak and write well. I am very familiar with most computer office programs including all Microsoft programs. I work well under pressure and consider myself to be an effective problem solver, promoter and liaison. I pride myself on being able to develop and nurture relationships, existing and new, with clients, patients, and/or team members on a daily basis. Experience Social Media Manager , 06/2014 to Current Company Name － City , State Running Title history on Lease holders and their properties Entering data to be used in official Abstracts Managing personal relationships with clients by writing "Thank You" letters and keeping them informed with weekly email updates Assisting with daily office duties such as filing, organizing, and updating company/clientele information Creating and maintaining Social Media profiles (Facebook, Twitter, Instagram) for the Candidate Creating and implementing strategic plans for Social Media posts to try and broaden our outreach (i.e. posting relative articles on social or political issues in our community and asking followers for their feedback, posting pictures of every fundraiser, appearance or social event that the campaign/candidate has held or attended, engaging followers in conversation on the campaign page to learn about their concerns and hopes for the future of our community and how André Comeaux can help make them a reality) Helping plan campaign fundraisers and events for the Lafayette community ◦ Examples: * Planned and implemented a "Meet the Candidate" social gathering at a local restaurant for current students and recent graduates to come together and discover ways they can volunteer for the campaign, raise money, meet André Comeaux and learn about his objectives * Helped plan and implement several fundraisers for both the Lafayette and Baton Rouge community which gave supporters the opportunity to volunteer their time and money to help fund the campaign * Helped design the website, campaign "push card" and campaign t-shirt Marketing Intern , 01/2014 to 05/2014 Company Name － City , State Creating and posting numerous Social Media posts on various outlets (Facebook, Twitter, Instagram, Constant Contact) to engage followers and encourage attendance to events Designing and sending out weekly, sometimes daily e-Blasts (via Constant Contact) to ticket holders and the general public about upcoming events, getting involved with volunteering, etc. Volunteering for Art Walks in Downtown Lafayette & various concerts, taking pictures at certain events and fundraisers, and assisting the Marketing Director with different tasks on a daily basis such as organizing and designing promotional pieces including flyers, postcards and the Center's website Sports Intern , 09/2013 to 02/2014 Company Name － City , State Assisting the Sports Director with filming high school football games Recording names, numbers and scores of each game Cutting film and reviewing/editing the script for the teleprompter for the Sports Director before he went on-air Nanny/Caregiver , 01/2012 to 02/2014 Company Name － City , State Basic caregiver for three small children for 4-6 hours everyday Provided discipline according to their ages (5, 10, and 13) and, in accordance with their parents' guidelines, gave them everyday chores and responsibilities to accomplish i.e. getting their homework done right after school and in a timely manner, cleaning their rooms, dressing themselves for extra-curricular activities, etc. Sales Associate , 05/2011 to 12/2012 Company Name － City , State Greeting and assisting customers on the main floor Working the register Re-stocking shelves and taking inventory on a weekly basis and major inventory over the summer Wrapping gifts Creating flyers and postcards to help advertise monthly sales or discounts Designing various window displays Education Bachelor's : Public Relations, Business University of Louisiana at Lafayette － City , State , US University of Louisiana at Lafayette, Lafayette LA Public Relations/Liberal Arts, May 2014 Bachelor's degree in Public Relations with a minor in Business Accomplishments As part of one of my last core Communications classes at The University of Louisiana at Lafayette, better known as Campaigns 490, students were divided into 5 teams of 5 to create a campaign for a specific client, the ULL Communication Department. The proposal was to increase recruitment numbers by 20% in the next year. Each member of the team had a unique job and mine was Editor, which entailed reviewing, proofreading, and finalizing the group's final written reports and social media sites. After a semester of gathering and analyzing research, developing a campaign based on objectives, creating a new branded image and evaluating the plan for the department, the Department of Communication chose our campaign as the winning group proposal Professional Affiliations THE ANDRÉ COMEAUX CAMPAIGN , Lafayette, LA Skills Associate, Basis, Greeting, Inventory, Monthly Sales, Sales, Sales Associate, Sales Or, Stocking, Marketing, Posting, Clients, Filing, Increase, Liaison, Problem Solver, Proofreading, Recruitment, Very Organized, Games, Promotional, Public Relations

DIGITAL-MEDIA

SVP, REGIONAL SALES DIRECTOR WEALTH MANAGEMENT Executive Profile * Exceptional follow-through abilities and detail oriented; able to plan and foresee strategies from concept to successful completion * Versatile; proven ability to manage multiple projects * Able to build lasting rapport; posses strong interpersonal skills; able to work effectively with individuals on all levels, effective motivator of self and others * Capable speaker and communicator, with refined skills in presentations, education, and client relations building * A resource person, problem solver, trouble shooter and a creative turnaround banker * Self-assured, confident, dependable and responsible in pursuing and closing sales; thrive in challenging situations requiring the ability to learn new skills Associate with an organization that will benefit from my initiatives, capabilities and contributions, ultimately qualifying for advancement and increased decision-making responsibilities: Core Accomplishments Developing business within emerging and highly competitive business market; outstanding presentation, leadership qualifications Responsible of managing a team of 24 relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs, as well as, investments services. My responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of $500, 000 up to $2,000,000 . The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients through being the single point of contact for all banking needs.. This role will require a holistic delivery of outstanding service and sales solutions to meet clients' financial needs and goals Professional Experience Company Name September 2014 to Current SVP, Regional Sales Director Wealth Management City , State Responsible of managing a team of 24 relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs, as well as, investments services. My responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of $500, 000 up to $2,000,000 . The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients through being the single point of contact for all banking needs.. This role will require a holistic delivery of outstanding service and sales solutions to meet clients' financial needs and goals. Company Name April 2014 to September 2014 SVP, Group Leader City , State Managed Citizens Bank's Business Banking Contact Center in RI and PA, this was a Short term project to enhance the client experience and to create efficiencies in all Phonebank related sales activities. Total FTE responsible 210 Company Name April 2004 to March 2014 SVP, Regional Manager-Business Banking Group City , State * Manage a team of 21 Business Banking Officers in Boston Downtown Region * Member of Citizens Management advisory council. Company Name January 2002 to April 2004 Business Banking Officer City , State Company Name April 2000 to December 2001 Branch Business Banker City , State Company Name January 1997 to January 1999 Department Head, Men's Wear City , State * Managed a sales staff of 15 and established a follow-up program for the sales team * Expanded Dockers Men's Wear business from $2 mil to $3 mil while maintaining gross margin in excess of 50% * Analyze needs, submit recommendations and implement cost-effective programs encompassing market research, sale support materials and customer services Education Babson College Executive Education 2011 MA : Executive Leadership Management Programme Babson College Executive Education Executive Leadership Management Programme 2011 Investment Licenses Series 7 & Producers Life and Health registered in MA Commercial Lending Training Program 2008 Citizens Bank Commercial Lending Training Program, Citizens Bank, 2008 Moody's Analytic's, inc.. University of Ottawa 1997 BSc : Economics BSc Economics 1997 University of Ottawa Professional Affiliations Citizens Management advisory council Presentations Capable speaker and communicator, with refined skills in presentations, education, and client relations building. Skills Sales, Market Research, Sales Staff, Sales Team, The Sales, And Sales, Clients, Regional Sales, Sales Director, Solutions, Wealth Management, Class, Client Relations, Closing, Closing Sales, Coaching, Comprehensive Large Array Data Stewardship System, Confident, Credit, Customer Service, Detail Oriented, Exceed, Journal, Leads, Problem Solver, Receptionist, Retail Sales, Self Motivated, Territory, The Sale, Sales Activities, Series 6, Series 7

BANKING

ADMINISTRATIVE CLERK/ PUBLIC RELATIONS MANAGER Summary Recent Biola University Communication Studies graduate with experience in HR/ Training and Development, recruitment, billing, event planning, and education. Seeking opportunity to work in a collaborative environment to build professional experience. Education Bachelor of Arts : Major Rhetorical/Interpersonal Communication, minor Biblical Studies May 2016 Biola University City , State Communication classes tackled topics of large-scale interest and delve deep into providing legitimate arguments and proofs. Studies resulted in honing of interpersonal and public communication skills as well being adaptive.  Learned to analyze human behavior, asses work culture, develop case studies, research, perform text analysis and more. Averaged 18 unit course loads while being involved in a whole host of extra curricular clubs and events. Resulting in preparation to enter any workplace. Experience Administrative Clerk/ Public Relations Manager 08/2016 to Current Company Name City , State Manages an average of three hundred active members on a daily basis. Actively engages in.... Recruitment Outreach Trainings Billing Telephone inquiry incoming and outgoing. Organizes medium scale events. Assists all members and staff in logging sensitive information.  Works directly under business owner, coaches and other staff members to develop strong interpersonal relationships with clients. Youth leader 02/2016 to 03/2017 Company Name City , State R esponsible for teaching an average of fifteen high school children every Sunday. Assisted youth group in leading discussion based learning and inquiry. Presented various arguments pertaining to all topics Engaged in questions of morality, ethics, and issues today. Allowed participates to formulate methods of critical thinking. Aided youth with life lessons, tools for the future, and room to explore ideas. Overall acted as tutor and aid when needed. Human Resources & Training and Development Intern 09/2015 to 06/2016 Company Name City , State Access Services Para-transit organization provides transportation to disabled community. Working directly under Metro Services Access is state and federally funded project which gives a cheap alternative to those who qualify. Operated directly under Training and Development Manager as well HR director.  Created several training programs for company internal usage. Wrote multiple (RFQ)'s Request for Proposal Forms. Outreached for large scale job fair Acted as main lead for multiple Human Resources projects such as new hire employee material compilation and distribution. Updated over one hundred employee files containing sensitive and confidential information. Observed and participated in several executive meetings.  Operated within several different departments within Access Services to complete whole hosts of tasks varying from Human Resources to assisting directors.  Realtor Assistant 03/2014 to 06/2015 Company Name City , State ​ Keller Williams is real estate team that handles probate, trust, and various aspects of Real Estate. Entailed various work hours spanning from Monday to Sunday. Transported sensitive information to and from law firms and Realtor Offices. Assisted in hosting open houses for possible buyers and real estate agents. Cold Called clients and handled telephone inquiry regarding details of estates. Regularly updated new client information in computer system. Worked directly under Mary Almada to complete various tasks within short period of time. Student Voice 10/2012 to 05/2014 Company Name City , State Served as a student's recruiter for Biola's Multi-Ethnic Parent Advisory Counsel. Worked directly with Provost and several departments heads to better establish recruitment goals and make necessary changes for incoming students. Personal outlook provided the counsel on social and cultural environment on campus to better target incoming students. Counsel established a effective means of communication between several department. Hosted large-scale outreach events such as community breakfasts where incoming student and parents listed to my personal outlook as well as university president, provost, and several top school officials. Participation in counsel fostered established means of communication between students, departments, and others. Resulted in better retention and aim of funds and university recruitment.​ Biola Ethnic Advancement Team 09/2012 to 04/2014 Company Name City , State Responsible for traveling with B.E.A.T. team to recruit from churches, schools, and college fairs. Delivered PowerPoint presentations on behalf of Biola University. Traveled within the greater Los Angeles region acting as Student Recruiter One of several main speakers that gave testimonials of experience at Biola. Honed public speaking skills through time and experience.   Visited dozens of location and educated personal on positive reasons to attend Biola University. Apprentice Electrician 06/2012 to 09/2015 Company Name City , State As an apprentice electrical worker for Hilight Electric I replaced lights, fixed wiring, and assisted co-workers. I was responsible for loading work trucks with accurate amount of supplies to make modifications to our client's locations, which included, but no limited to, Jack in the Box, Denny's, and Pizza hut. Although it was hard labor the work required a strong memory, intelligence, and technicality. Accomplishments ​Millennium Momentum Leadership Developmental Institute Graduate, 2014-2015 Engaged in extracurricular course on leadership, education, and professionalism and it is one committed to increasing the number of students and young professionals in the workplace. Participated in all day once a month seminars where students would receive lectures and interact with city officials, work place professionals, CEO's and many other to enhance our networking skills and professionalism. After engaged with organization for short time was hand picked to represent Biola University as a temporary liaison. Recruited several other students for the next incoming class. Actively engaged in training and displayed professional character eventually leading to internship at Access Services.​ Skills Educator Social Media Recruitment  Communicator

PUBLIC-RELATIONS

BUSINESS DEVELOPMENT DIRECTOR Summary I am looking for a challenging Business Development position that will utilize my knowledge and passion for sales while leveraging more than twenty years of relationship building. Highlights Strong interpersonal skills including rapport building, listening, social versatility, courtesy and concern. Solid sales call skills with proper preparation disciplines. This includes the ability to determine and communicate a clear meeting purpose, question to identify needs, frame solutions in the context of value to the client, gain agreement to potential solution fit and gain closure on next steps. Solid communication skills including the ability to present an accurate and compelling overview of benefits, accomplished by using relevant examples of other client's experiences, convincing the client of the value proposition, and constructing a solid proposal that is perceived by the client as responsive to their needs. Ability to develop winning sales strategies by taking into consideration key client factors such as compelling event(s), critical success factors, stated and non-stated requirements, and the decision making landscape. Ability to access appropriate client executives by making solid presentations and constructing proposals that address C level issues in clear, concise, jargon-free language. Ability to drive the sales strategy with an opportunity plan that includes specific sales objectives, appropriate strategies, and detailed tactics. Ability to anticipate the strategies employed by each competitor and the skill to craft successful, proactive solutions for winning the business. Ability to utilize the client organization chart to understand their formal structure and individual roles in the buying process. Ability to create a relationship strategy for each key player that effects or is affected by the outcome of the buying decision. Armchair Media (Atlanta Ga.) Director of Business Development (July 2009 ­ March 2012) Attracting new clients, developing current clients and penetrating existing markets to grow Armchair Media's client base. Focusing on over arching digital strategies and implementation plans for Fortune 500 companies. Intelligence gathering on clients, target prospects and industries to inform and support pursuit efforts. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Attend and develop market presence through networking/involvement with key associations, TAG, WIT, (Careers In Action Advisor), AIMA (Board Member), AMA, Vistage International (Key Executive Member), among others. Work with Strategist to effectively manage accounts, develop growth plans and opportunities within existing clients while delivering superior customer service. Consistently exceed sales goals; demonstrating focused sales efforts, leadership, and a solid understanding of the Armchair value proposition. Closed 2.5 Million in sales within the first calendar year. Work with senior management as part of the planning team to develop company growth plans, define strategies for divisional input and task to accomplish goals. Develop presentations and execute agency overviews to potential clients. Focus on new business opportunities generated through a number of prospecting and traditional business development channels including, targeting fortune 500 clients and interactive market leaders. Proposal development, submittal and follow-up Develop and maintain client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by Armchair Media or client. Manage the delivery of client service and business development strategies for all key clients Secured new clients for Armchair including but not limited to: CNN, Turner, Cartoon Network, Coca-Cola, Phillip-Van Heusen, Disney, The College Board and The Weather Channel Key Skills: Relationship management and interpersonal skills Communication, influencing and negotiating skills New Business strategy development and Implementation Project management if or when needed Presentation skills Research and Report writing skills Problem solving and decision making Coaching & People relationship management (internal and external) Key Attributes: Professional and positive approach Self motivated Strong in building relationships and able to communicate at all levels Team player Dynamic and Creative Definition 6 (Atlanta Ga.) Business Development Executive (March 2008 to July 2009) Consultant and sell services to include on-Line Media, Interactive Marketing, Web Traffic Analytics, SEO/SEM, Websites, Usability, Hosting and Managed Services, Intranets, E-mail marketing and Social Media. Acquire new clients for Definition 6 to include: Scientific Games, Mitsubishi Electric, Cox Communications, and Humana Health Care, among others. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Attend and develop market presence through networking/involvement with key associations, TAG, WIT, AIMA, AMA among others. Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment. LBi Atlanta (Formerly Creative Digital Group (Atlanta Ga.) Director of Client Development (January 2005 to October 2008) Consultant and sell services to include, Interactive Strategy & Branding, Emerging Technologies, Rich Media and SEM/SEO. Acquire new clients for LBi to include: UPS, The Home Depot, ING Financial Services, Cox Communications, Georgia Pacific, Humana Health Care, among others. Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment. Closed more than 2 Million in sales within the first calendar year, peak year of sales totaling 3.5 million. Develop client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by LBi Atlanta or client. VTA/Play (Atlanta, Ga.): Director of Sales and Marketing (September 2003 ­ October 2005) Develop marketing strategy for all rich media services, print design and marketing services and broadcast media services. Create all proposals and presentations of services and present concepts to clients (Coca-Cola, Ciba Vision, Home Depot, CNN, Zoo Atlanta, etc). Work closely with Clients in conjunction with editors, rich media specialist and designers to ensure proper direction for projects. Communicate with clients on daily basis for project updates, scheduling and feedback. Work with marketing specialist to hold round table meetings and conduct client interviews in an effort to better understand current market position and desired outcome. Vertis Inc. (Atlanta Ga.): Account Executive (August 1998 ­ September 2003) Prospect for new clients and opportunities (selling, photography services, package design, print advertising, and direct mail). Service current customers while cultivating new projects. Work with designers to ensure deadlines are met and creative directions are followed. Attended press checks to ensure all brand guidelines and standards were met. Communicate with client to maintain expectations on photo shoots, concept presentations and objectives. Work with client's marketing group to identify needs and create execution plan (Coca-Cola, Home Depot, etc.) Additional Experience (1995 ­ 1999) Account Executive / Conway Southern Territory Manager / Averitt Express Sold transportation and logistical solutions to local large and mid size businesses. Responsible for managing existing accounts, cold calling and prospecting for new accounts within Fulton, Gwinnett and DeKalb counties. Additionally called on and developed the South Florida markets. Experience Business Development Director 03/2012 to 01/2014 Company Name City , State Responsible for creating brand awareness within the defined market, building relationships with key executives, developing/pursuing leads, and assisting consultants with qualifying and winning opportunities. Assisted Managing director with recruiting efforts (On-Campusrecruiting from major universities, LinkedIn Recruiter). Responsible for creating strategic and tactical plans to uncover and close a range of revenue projects. Development and implementation of target account pursuits as well as current account development plans. Training of consultants on tactics and strategies for farming accounts and identifying new business opportunities. Infiltrating and influencing decision-makers at the highest levels within the account. As the BDM I leverage these relationships to introduce SEI, create and pursue selling opportunities. Management of demand generation activities, i.e., working with the consultants and delivery groups to determine the solution details and approach. This requires teamwork, fostering of relationships, and developing consensus. Education Associate of Arts : Health Science 1999 Palm Beach Community College City , State Health Science Skills photo, advertising, approach, agency, benefits, brand strategy, brand strategy, Branding, broadcast, business development, Business strategy, C, closing, Coaching, cold calling, Strong interpersonal skills, communication skills, interpersonal skills, concept, concise, Consultant, Client, Clients, customer service, decision making, delivery, direct mail, direction, E-mail, senior management, Financial, Focus, frame, leadership, listening, Director, Managing, marketing strategy, marketing, market, meetings, access, negotiating, Network, networking, next, package design, peak, photography, presentations, Presentation skills, press, print advertising, print design, Problem solving, Project management, proposals, Proposal development, proposal, Express, rapport, recruiting, Recruiter, Relationship management, Report writing, Research, selling, Sales, scheduling, Scientific, Self motivated, Strategist, Strategy, strategic, teamwork, Team player, transportation, Vision, Websites

BUSINESS-DEVELOPMENT

FINANCE DIRECTOR Professional Summary Results oriented, dependable and motivated professional with 15 years of various experience in the field of accounting, payroll, tax, procurement and administration. Desires a challenging role in business processes. Core Qualifications General and Tax Accounting Account reconciliation Budget forecasting expertise Financial statement analysis Compensation and benefits administration System implementation Inventory systems Poilcy/program development Certified Public Accountant (Philippines) Proficiency in Oracle Financials, Microsoft Office, Microsoft Dynamics, Peach Tree Accounting. Strong organizational skills Analytical skills Flexible team player Staff development Supervision and training Problem resolution Schedule management Strategic Good listener Customer relationship Service Orientation Experience Finance Director June 2003 to January 2014 Company Name － City , State Manage all aspects of accounting operations, overseeing day to day transactions related to general ledger, accounts payable, accounts receivable, fixed assets, cash accounts, payroll and purchasing. Reviews financial statements. Reviews results of operations and ensures proper reporting to program head to understand revenue and cost drivers and define appropriate reports for monitoring improvement. Prepares project pricing and budget. Develops financial models for comparative analysis of vendor proposals, compensation package, client pricing and budget proposals. Manages cash flow. Signs checks based on assigned approval authority. Manage the maintenance and creation of corporate accounting, payroll and purchasing policies. Ensuring that all records are maintained in accordance with GAAP and IFASB. Handles external audits and regulatory exams. Reviews and approves payroll. Regularly reviews template of employee contracts and benefits to ensure that it is updated based on approved compensation package and labor requirements. Assisted in job grading projects. Reviews and approves purchase orders based on assigned approval authority, recommends approval of capital improvements and purchases recommending board approval. Develops team members by setting objectives, providing performance reviews and coaching. Monitors team adherence to department scheduled reports and deliverables and control procedures. Manage external relationship with banks, auditors, lawyers, vendors/service providers and government representatives. Assisted in due diligence for company acquisitions. Handled implementation of accounting system. Reviews contracts with vendors and ensures coverage of all discussed clauses. Acts as the Corporate Secretary signing the minutes of Board of Directors meetings. Finance Officer October 2000 to May 2013 Company Name － City , State Prepares financial statement of regional headquarters. Consolidates financial statement of companies and reports to the higher management. Reviews financial statement and schedules of operating company. Provides variance analysis against approved budget. Manage cash flow and projection. Oversee preparation of client invoices and supporting documentation. Ensure compliance of billings with contractual terms. Ensures timely payment to vendors. Preparation of tax schedules, returns, information and other regulatory reports. Prepares payroll and tax documents of higher management. Reviews regular payroll and tax documentation. Maintains regular review of accounting policies, ensures proper implementation and creation of new policies in case of need. Handles performance review and coaching of the accounting team and payroll teams. Regularly coordinates with other departments on support required from the accounting team. Maintains relationship with banks, government agencies, clients and service providers. Handles coordination with auditors, lawyers and consultants on regular audits and legal matters. Accounting Staff January 1999 to October 2000 Company Name － City , State Prepare invoices and follow-up on payments. Prepare payments to vendors. Prepare tax returns and other regulatory reports Process payroll. Handles bank transactions. Handles bookkeeping and preparation of financial statements and schedules. Education Bachelor of Science : Accountancy , 1997 Miriam College Foundation Inc － City , State , Philippines Accountancy Professional Affiliations Philippine Institute of Certified Public Accountants (PIPCA), member 2000 - Present Skills Accounting, accounting system, accounts payable, accounts receivable, acquisitions, benefits, billings, bookkeeping, budget, cash flow, coaching, contracts, corporate accounting, client, clients, documentation, drivers, due diligence, external audits, financial, develops financial models, financial statements, prepares financial statement, fixed assets, general ledger, government reports, prepare invoices, legal, meetings, Microsoft Dynamics, Microsoft Office, Monitors, Oracle Financials, payroll, Peach Tree, performance reviews, policies, pricing, proposals, purchasing, variance analysis, budgets, managing cash flow,

FINANCE

SOCIAL MEDIA MARKETING MANAGER Summary Recent graduate with excellent research, time management, and problem solving skills. Ability to function at a high level in a fast-paced environment. Passionate about travel and international education.  Highlights Deadline-driven Critical thinker Detail oriented Able to work independently and as a member of a team Organizational planning Exceptional multi-tasker Decisive problem solver Interpersonal, oral, and written communication skills Experience Company Name City , State Social Media Marketing Manager 06/2015 to Current Identify, develop, implement and evaluate social media marketing strategies based on knowledge of company objectives and market trends. Analyze performance of all social media marketing programs to identify the best opportunities for optimization. Work effectively in a heavily cross-functional, fast paced environment. Manage, in total, 30 accounts.  Company Name City , State Social Media Marketing Intern 02/2015 to 06/2015 Identified, developed, implemented and evaluated social media marketing strategies based on knowledge of company objectives and market trends. Managed, in total, six accounts.  Company Name City , State Intern 09/2014 to 12/2014 Spearheaded customer correspondence via social media outlets, i.e.  Instagram, Facebook, Trip Advisor. Analyzed performance of all social media marketing programs to identify the best opportunities for optimization. Compiled comprehensive lists describing service offerings. Updated company website to include access for Spanish-speaking customers. Education Bachelor of Arts : International Studies May 2016 North Carolina State University , City , State , USA Concentration in European Studies and e mphasis on Italian Studies  Member of Pi Beta Phi Fraternity for Women, Recruitment and Philanthropy Committees Member of National Society of Leadership and Success Literary Tutor with Helping Early Literacy with Practice Strategies (HELPS) Program  Sigma Rho Chi: Sorority Recruitment Counselor Member of International Business Club December 2014 Institute for the International Education of Students (IES Abroad) , City , State , Italy Semester Study Abroad Languages Limited working proficiency of Italian language. Elementary proficiency of Spanish language. Skills Excellent customer service skills High ability to perform under stressful circumstances Exceptional organizational skills Effective problem-solving skills

DIGITAL-MEDIA

PRINCIPAL ACCOUNTANT Summary Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Highlights Financial statement analysis Lawson Financial knowledge PeopleSoft knowledge General ledger accounting Advanced computer proficiency (PC and Mac) Experience Principal Accountant Mar 2014 to Current Company Name － City , State Compile reports and supporting schedules for inclusion in OPC's monthly financial/statistical operating reports and SEC filings as well as RUS (Rural Utilities Services) filings. Collaborated extensively with auditors during preliminary and year-end audit processes. Senior Accountant - Revenue & Purchased Power Maintain revenue aspects to include billing, collections, and variance analysis Audit, balance, resolve, or reconcile discrepancies between payments, receipts, accounts, and/or source documents; posts transactions in accounts, journals, and ledgers Process and prepare Financial Statements for auxiliary companies under agreements with OPC Develop and maintain account hierarchies/codes within general ledger system and monitor system functionality Process and reconcile monthly debt costs, interest income/expense and investment income Assists in general accounting and finance work including asset inventory, budget, depreciation expense, and monthly bank reconciliations Mitigate process improvements to address overall departmental inefficiencies Corporate Accounting Consultant Apr 2005 to Jun 2006 Company Name － City , State Participated in the largest Restatement in US history of financials in accordance with GAAP for accounting periods 1999-2004 as directed by Securities Exchange Commission (SEC) Assisted client management with analysis and assessment of internal controls including but not limited to documentation and testing of policies/procedures under guidelines established by Sarbanes Oxley Act (SOX) Compiled forensic data for use in multi-site facility reconciliations and federal investigations Audited testing of accounts to identify errors and prepare necessary adjustments in PeopleSoft Implemented process improvements for revenue analysis and quality controls for some 7000 G/L account/facility combinations Financial Reporting Consultant Jul 2003 to Mar 2005 Company Name － City , State Reviewed and prepared consolidated Financial Statements, as well as footnotes to the financial statements and Management's Discussion and Analysis in Coke's 10-K and 10-Q Compiled the Quarterly earnings release with the review and preparation of the income statement Facilitated the preparation of the filings and maintenance of schedule Coordinated and prepared Sarbanes-Oxley documentation for the External Financial Reporting department Participated in the budget and forecast processes, SEC and tax reporting requirements, audit schedules, and various accounting projects Ensured the accuracy of reporting by standardizing daily procedures and effecting compliance Controller Apr 1999 to Jul 2003 Company Name － City , State Assisted in the preparation of consolidated reporting for internal & external agencies Supervision of 3 direct reports (assistant controller, senior and staff accountants) Provided variance analysis to executive management highlighting key revenue metrics and market trends Advised executive management regarding current trends and liaison with external auditors Completed two corporate mergers and due diligence for audits as required by the SEC Assistant Controller Responsible for oversight of GL, audit, budget, consolidation, and financial reporting processes Facilitated conversion of new accounting software and chart of account processes Supervision of 2 staff accountants and HR administrator Maintained corporate accounting functions, training of new employees, and special projects Manager- Accounting Responsible for all accounting, general ledger, and financial statement reporting related to $26M in domestic syndicated radio advertising sales revenue Developed and implement revenue recognition for unusual activities such as trade and cross-media deals Assisted with budget preparation and monitor key revenue and expense trends Prepared monthly close and variance analysis packages and all inter-company transfers for two operating companies and one consolidating business unit Senior Financial Analyst Jan 1998 to Apr 1999 Company Name － City , State Compiled and reconciled annual sales on a monthly basis and review of corporate agreements Prepared monthly P & L statements for directors to measure performance against sales targets Prepared weekly corporate flash, monthly journal entries, and balance sheet reconciliation Monthly reporting of revenue and cost drivers of direct expenses for executives Revenue Analyst May 1996 to Dec 1997 Company Name － City , State Responsible for monthly reporting of subscriber billing of regional cable service to affiliates, payment tracking, allocations, reversals, forecasts, actual, and journal entries Maintained collection issues and policies regarding payments, credits, and accounts status Heavy departmental and team interaction Education Master of Business Administration , Finance 2002 Rutgers University － City , State Bachelor of Business Administration , Accounting 1991 Pace University － City , State Skills Microsoft Excel, Peachtree, PeopleSoft, SAP, Sarbanes-Oxley, SQL

ACCOUNTANT

DIRECTOR OF BUSINESS DEVELOPMENT Summary SALES & BUSINESS DEVELOPMENT LEADER Sales & Business Development Leader with career track of driving substantial profit margin and sales growth through strategic leadership and client development. Noted record of delivering revenue growth through devising strategies, expanding market opportunities and establishing brand recognition. Recognized for ability to utilize innovative sales techniques to enhance business practices and improve productivity and profit results. Strengths in forging client and vendor relationships focused on driving bottom-line results and top-line performance. Skills Business Development & Sales Leadership * Client Development * Strategic Planning * Market Expansion Team Building & Leadership * Client Engagement * Market Analysis/Competitive Positioning * Sales Presentations Sales Forecasting * Vendor Sourcing/Relations * Change Management * Process Improvement * Profit Improvement Experience January 2014 to January 2018 Company Name City , State Director of Business Development Director of Communications Progressed through roles based on performance and contributions. Led the development of strategies and tactical plans for driving sales and market share growth. Facilitated meetings with prospective and existing clients to conduct presentations and promoted event support and transportation services. Held direct accountability for all activities related to new business development, market expansion and account management. Partnered with executive leadership in devising strategic plans for expanding market and securing new business opportunities to maximize profit margin. Utilized various sales techniques, including warm calling, cold calling and networking to secure new business. Secured 4 new full-time accounts for event/transportation services, driving an 80% increase in business growth; achieved and maintained a 95% customer retention rate. Drove an increase in customer satisfaction rate to 90% by implementing and executing client engagement initiatives, as well as providing close, personalized service. Led the implementation of new systems and technologies to drive operational improvements, including VoIP system and Outlook email, both of which integrated with the Act! database system. Spearheaded the transition from manual to electronic systems, driving 5% cost reduction. Created and implemented numerous digital documents and forms to streamline operations, including written proposals, credit card authorization forms, transportation booking forms and workflow tracking sheets. Designed and implemented an onsite valet operational, logistical and traffic flow plan for use at a new location. Developed digital process for drivers to submit their hours and other information for billing usage. Built and managed strong vendor relationships to support event logistics; increased vendor network by 20%, negotiating favorable contracts to maximize profitability. Introduced a new staffing program, When I Work, which led to an increase in functionality and accountability and boosted overall employee participation and engagement. Screened, interview and qualified all employees for hire, recruiting new candidates to support staffing needs. Coordinated, supervised and managed teams of up to 30 responsible for coordinating and executing all logistics for large-scale private events. Monitored driver qualifications to ensure compliance with DOT (Department of Transportation) requirements; created and maintained DOT ledgers to support auditing procedures. Oversaw the planning of parking and transportation logistics for large public and parking events; coordinated ground transportation schedules and secured parking space as required. January 2013 Company Name City , State Inside Sales Representative Executed sales activities across Denver market, qualifying and prospecting investors for high dollar oil and gas investments. Utilized cold calling to identify and capitalize on potential new business opportunities. Interacted with prospects to inform them of new and current drilling projects to secure new partner relationships. Achieved 150% of weekly qualification quota by conducting 400+ cold calls daily, as well as exceeding established mailing target by 25%. January 2009 to January 2013 Company Name City , State General Manager Provided strategic leadership of operations at 2 retail locations, including production, performance, quality and service management. Hired, trained, developed and managed a team of 12, providing ongoing coaching and support to ensure optimal performance. Coordinated and maintained staff schedule to ensure adequate coverage. Held accountability for inventory control, customer service, marketing and compliance management. Drove 500% sales increase throughout tenure by introducing targeted marketing strategies and customer engagement initiatives. Sourced and secured local vendors and negotiated favorable contracts, yielding ~$20K in annual cost savings. Led the implementation of a new POS system and new labeling system to streamline retail procedures. Implemented a new process management tracking system to ensure accurate inventory control. Built relationships with outsourced marketing team to develop print advertisements and marketing strategies. Partnered with IT team to build a new website for driving brand exposure and potential client reach. January 2008 to January 2009 Company Name City , State Assistant Manager Supported the attainment of daily goals by assisting in overseeing the coordination and execution of sales, customer service and inventory management functions. Supervised and support a team of sales associated, training and coaching them on sales and marketing techniques. Tracked shipments and inventory levels, developed promotional marketing campaigns and monitored sales to ensure overall performance. Exceeded challenging sales goals by 30%+ by promoting and upselling products. Education and Training UNIVERSITY OF COLORADO City , State Bachelor of Arts : Business Administration Business Administration Skills account management, streamline, business development, cold calling, compliance management, inventory management, inventory levels, inventory control, logistics, mailing, marketing strategies, process management, sales, VoIP

BUSINESS-DEVELOPMENT

PRE-PRESS GRAPHIC DESIGNER Summary Creative, hardworking designer seeking a full-time desktop job, educated as a graphic artist, past experience in business world as a desktop publisher laying out designs for printed mail and advertisements, in local government designing new websites with graphics for different agencies within the system, and later for the same government printing and reproduction center creating documents to be printed off a press or copiers. Skills Adobe InDesign, Photoshop, Illustrator, and Acrobat Professional Strongly familiar with Microsoft Word, Excel, PowerPoint, and Publisher / also QuarkXPress Basic knowledge of web development with Adobe Dreamweaver, HTML, WordPress Able to perform graphic design and administrative functions Able to work as a team player and independently Experienced using phone, fax, email, copiers and printers Provides excellent customer service (in-person, by phone, email, or interoffice mail) Prioritizes and calmly handles multiple projects and requests Listens to directions, takes notes for later reference, follows procedures Knowledge of design setup on computer for jobs to be printed by outside vender or in-office copiers Experience 01/2008 to Current Pre-Press Graphic Designer Company Name － City , State Create new designs for variety of items like manuals, newsletters, and posters. Use templates for updated documents like envelopes, letterheads, and business cards. Proof jobs for initial and final customer approval. Manufactures a high-quality PDF file digitally for proofing, photocopying and offset printing. Performs file backup and organizes system for easy recovery. Maintains and monitors supply inventory and orders items when needed. Operates photocopying equipment, includes sending approved documents to printer. Assists in the bindery department, using the folder and manual paper cutter for small jobs. Also can use bindery equipment, like the fastback and GBC binding of spines. Mounts and laminates to foam boards, manually trims to size. Ensures timely submission of files to production. 04/2000 to 01/2008 Web Designer Company Name － City , State Created new sites and made updates to current sites; created graphics to use on web pages; scanned documents and converted digital files for links on sites; maintained updates and corrections on sites; answered email and phone call requests from departments about site changes; proofed pages with emails before sending live to internet. 06/1998 to 02/2000 Desktop Publisher Company Name － City , State Performed set-up and conversion of documents from Mac to PC then to UNIX systems; used QuarkXPress on Mac for the set-up of many jobs; sent to network to be used by programmers for "targeted" direct mail printouts; trained new team staff members; helped with clean-up when company shut down. 06/1997 to 03/2000 Graphic Designer Company Name － City , State Temporary office jobs using Macintosh computers to design files to be printed for various companies like:. Alltel Publishing. Cleveland School District. HKM Marketing Communications. Nationwide Advertising. Education and Training May 1997 Bachelor of Fine Arts Alfred University － City , State Work History Company Name Skills administrative functions, Acrobat, Adobe Dreamweaver, Photoshop, Advertising, backup, Basic, business cards, conversion, excellent customer service, direct mail, email, fax, graphic design, graphics, HTML, Illustrator, Adobe InDesign, Mac, Macintosh computers, Marketing Communications, Excel, mail, office, PowerPoint, Publisher, Microsoft Word, monitors, network, newsletters, takes notes, PDF, copiers, posters, printer, printers, proofing, quality, QuarkXPress, supply inventory, team player, phone, UNIX, web development, web pages

DESIGNER

PROCESS ENGINEERING INTERN Profile PhD cleanroom expert looking for an opportunity to work as a full- time module/process engineer in Lam Research Experience working in both a research cleanroom facility and a semiconductor fab. Hands on experience with fabrication methods such as plasma etching, photolithography, wet etch processing, and PVD Well understanding of Statistical Process Control (SPC) and Design of Experiments (DOE) Professional Experience Process Engineering Intern June 2014 to August 2014 Company Name － City , State Worked on short-loop study for qualifying new metal etch platform Performed edge exclusion standardization for measurement tools in Etch/CMP/Wet Etch area Wrote "Klarity ACE" recipes to provide scheduled/automated reports for inline parameters capability, tool-tool (chamber-chamber) matching, and PT-Inline cross-correlations for plasma etch module engineers Generated internal documentation for sampling plans in Etch/CMP/ Wet Etch area Academic Cleanroom Experience Washington Nanofabrication Facility, UNIVERSITY OF WASHINGTON. Research Assistant January 2008 to Current City , State Project: "A NEW INTEGRATED ENDOSCOPE SYSTEM" Developed a full MEMS fabrication process of a mechanical resonance based scanning device. Integrated with Laser and fiber optics to enable in 2D micro-displays scanning system Setup benchtop spin coater (SCS 6800) and sputter (Denton Desk V) in lab. Graduate Researcher January 2003 to January 2005 Company Name － City Education Ph. D : Mechanical Engineering , April, 2015 University of Washington － City , State GPA: GPA: 3.52 / 4.0 Mechanical Engineering GPA: 3.52 / 4.0 Dissertation: "Design and Fabrication of Mechanical Resonance Based Scanning Endoscope" M. S : Bio-Industrial Mechatronics Engineering , 2006 National Taiwan University － City , Taiwan GPA: GPA: 3.9 / 4.0 Bio-Industrial Mechatronics Engineering GPA: 3.9 / 4.0 Thesis: "Integration and Fabrication of 2D Phononic Crystals and Surface Acoustic Wave Micro Device" B. S : Mechanical Engineering , 2003 National Central University Taiwan Mechanical Engineering Affiliations National Society of Professional Engineers (NSPE) Accomplishments Design, Experimental, and Analysis Investigation of Novel Micromachined Phononic Crystals- Development of High-Frequency Surface Acoustic Waveguides" Micro-fabricated MEMS phononic crystals, integrated with surface acoustic wave (SAW) micro devices on silicon wafers Related Class Projects Process Flow and Device Mask Design foran N-MOS Transistor" EE527 "Solid-State Lab Techniques" final project Designed both CAD layout and a completed fabrication flow of an n-MOS transistor Cross-Sectional In*uence on FinFET Characteristics" EE539A "Semiconductor Devices" final project Discussed basic device physics of FinFETs, compared FinFETs and competing UTB-SOI technology Simulated cross-sectional influences on the characteristics of FinFETs using SILVACO Atlas Experiment Study on Internal Stress in SU-8 Photoresist Cantilever Structure" ME561 "Thin Films" final project Calculate the value of the residual stress in SU-8 Photoresist due to the difference of coefficient of thermal expansion (CTE) mismatch between film and substrate Optimized process recipes (PEB temperature/duration) to reduce photoresist cracking/delamination/buckling due to residue stress Tool Proficiency Photolithography: mask writer (Heidelberg µPG 101), Aligner (Karl Suss MA6, ABM, & EVG 620), Spin coater (SCS SCS 6800 series, & Headway PWM32), HMDS oven (Yield Engineering Systems), wet bench Dry Etch: RIE (Trion Phantom RIE & Advanced Vacuum Vision RIE), Deep RIE (STS Multiplex & Oxford Instruments Plasmalab 100 ICP-380) PVD: Sputter (Kurt J. Lesker Lab 18, & Denton Desk V), e-beam evaporator, thermal evaporator Metrology: SEM (FEI Sirion & JEOL JSM-7400F), Optical profiler (Veeco Wyko NT Series), profilometer (KLA Tencor P-15 & Alphasteps), nanospec (Nanometrics) Others: Wet process (Piranha, RCA Clean, HF/BOE), Cu platting, CMP, furnace (annealing/sintering/oxidation). Publications Gu, Kebin, Chi-June Lee, Chun-Wei Wu, Chih-Hsuan Chien, and Wei-Chih Wang. "A 2D piezoelectric actuated scanning image acquisition." In SPIE Smart Structures and Materials+ Nondestructive Evaluation and Health Monitoring, pp. 86952F-86952F. International Society for Optics and Photonics, 2013. Wang, Wei-Chih, William Soetanto, and Kebin Gu. "Fiberoptic microphone using a polymeric cavity." In SPIE Smart Structures and Materials+ Nondestructive Evaluation and Health Monitoring, pp. 79842B-79842B. International Society for Optics and Photonics, 2011. Gu, Kebin, C-C. Lee, W. Cui, M. Wu, and W-C. Wang. "Design and fabrication of mechanical resonance based scanning endoscope." In Solid-State Sensors, Actuators and Microsystems Conference (TRANSDUCERS), 2011 16th International, pp. 1574-1577. IEEE, 2011. Gu, Kebin, C-L. Chang, J-C. Shieh, and W-P. Shih. "Design and fabrication of 2d phononic crystals in surface acoustic wave micro devices." In Micro Electro Mechanical Systems, 2006. MEMS 2006 Istanbul. 19th IEEE International Conference on, pp. 686-689. IEEE, 2006. Thesis: Design And Fabrication of 2D Phononic Crystals in Surface Acoustic Wave Micro Device Thesis: Design And Fabrication of 2D Phononic Crystals in Surface Acoustic Wave Micro Device Dissertation: Design and Fabrication of Mechanical Resonance Based Scanning Endoscope Dissertation: Design and Fabrication of Mechanical Resonance Based Scanning Endoscope Skills Academic, documentation, edge, fiber optics, Laser, Mechanical, Scanning

ENGINEERING

SR. WORKFORCE MANAGER Summary Results-oriented Workforce & Relationship Manager with diverse background in management & customer service. Dedicated to providing excellent customer service and making operational and procedural improvements that drive savings. Experience 12/2014 to 05/2015 Sr. Workforce Manager Company Name － State 33% reduction of non-productive agent time (+/-600 workforce) Forecasted 14 million yearly contacts within +/- 5% of projection FY16 Q1 savings of $250,000 thru allocating volume on/offshore Reduced hours onshore by 46%; $17 million saved annually Saved $1.14 million annually & 30% performance improvement Launched three T-Mobile stores; net revenues of $600,000 annually Volunteer work and community-wide outreach activities Bluestem (e-Commerce) - Workforce Planning Manager (Pennsylvania) 07/15 - 10/16 Managed onshore team of five (5) workforce & Kronos analysts, seven (7) Quality Assurance analysts & to ensure optimum deliverables for account management along with two (2) Reporting analysts Supervised real-time team of four (4) at two (2) onshore locations; maintaining intraday allocation to budget to achieve various service level objectives for Sales & Customer Services queues Forecasted 14 million yearly contacts (hitting within +/- 5% of projection), on/offshore, within budgeted target in a 7 by 24 setting to ensure contractual compliance with penalty avoidance Allocated forecasted volume on/offshore to budget; FY16 Q1 savings of $250,000 Reduced non-productive time by 33% thru schedule optimization (+/-600 workforce onshore) Facilitated 14 weekly forecast meetings between clients to keep abreast on impacts to $1 Billion projected forecast Assumed leadership point of contact in absence of executive management Developed & coached team members through departmental cross-training to ensure business continuity Lead creation & revision of (non-existent/outdated) departmental SOPs for Workforce, Kronos & QA to provide consistent guidelines & training materials resulting in a 16% departmental manpower reduction and $100,000 annual savings Modified Hours of Operations that reduced onshore hours by 46%; saving $17 Million annually while boosting employee morale Managed a team of four (4) enterprise schedulers along with six (6) indirect support & real-time staff both on & offshore; 7 by 24 Managed workforce department for Alorica's #1 client (DirecTV) Planned capacity for each respective nine (9) site's operation & training teams to meet client expectations; +/-2,000 workforce Analyzed, monitored and reported on all staffing assumptions (client's call volume, headcount requirements, shrinkage, attrition and handle time goals) and provided recommendations to ensure optimal financial impact to organization Developed detailed staffing plans for each line of business that ensured consistent achievement for each 30-minute interval compliance requirements and adjusted manpower as needed Simulated impact of proposals for client expansion (including opening new sites) and recommended action for staffing Improved workload balance between nine (9) sites thru allocation adjustment of the seven (7) lines of business Directed & maintained weekly best practice client calls for each of the seven (7) lines of business to ensure team had adequate training & resources to succeed within their roles Hosted daily workforce and operations conference call to validate resources, performance & deadlines for deliverables such as meeting contractual KPIs for the seven (7) lines of business eBay Enterprise (e-Commerce) - Workforce Specialist (WFM) (Florida) 11/11 - 12/14 Received "SPOT AWARD" from Director of Workforce Planning & Business Intelligence (included bonus) for leadership within my group "during the most transitional period within the organization.." - resulting from a 40% departmental manpower reduction Ensured optimum Intraday staffing & performance at 4 onshore locations with +/- 5,000 workforce to drive cost savings in a 7 by 24 setting (no offshore support) Administered real time monitoring as it relates to queues, occupancy, service level, handle time and schedule adherence Interfaced with center management and central operations regarding factors that may impact staffing and service levels while assisting in coordinating business activities to achieve 90% adherence workforce target Prepared, Hosted & Reported WebX daily tele-conference meeting enterprise-wide to review previous day's performance, current & future day's plans, staffing, trends, expected volume & marketing campaigns to ensure readiness for 100+ clients (12 Verticals) Constructed daily impact summaries for service level and performance as it related to real-time account management Reforecasted and managed intraday call volume trends to ensure a more effective and efficient workload along with adjusting intraday workforce requirements based on changing/dynamic forecasts of 20 Million contacts annually Trained new & current Team Members on SOPs using authored materials along with updating current materials Volunteer work (BET) building evacuation/emergency response team and community-wide outreach activities l. 01/2000 to 11/2011 Consultant Company Name Supervised operations, project readiness, preparation and implementation for telecommunications and customer service systems for call centers ranging from 15-100+ employees, including monitoring & review of performance metrics & workforce adherence to achieve client expectations Integrated senior management & staff duties of a national customer service & claims management center into existing operations at corporate headquarters saving over $1.14 million a year with a 30% performance improvement Recruited, managed and trained employees & developed and implemented policies & procedures for marketing and customer service strategies to client specification & satisfaction Launched three (3) T-Mobile authorized dealer wireless stores with net revenues of $600,000 annually Managed client accounts and identified business development opportunities (b2b), while maximizing market share with increasing profits and maintaining client retention to promote business continuity and drive cost savings Charrette and event facilitation & planning, including contract negotiations and on & off-site coordination for $1 million+ budgets & campaigns utilizing interactive intelligence while coming under budget Promoted & publicized clientele for arrangement of international venues including speaking engagements, lectures & tours using social media & marketing campaigns to optimize budget. 10/1996 to 01/2000 Intraday Operations Analyst Company Name Supervised Intraday Workforce Management Operations staff of 10 at two (2) onshore Centers including scheduling, staffing, recruiting, hiring, training and performance reviews and Q&A to provide optimized support of Center KPIs Chaired weekly team meetings for quality work product for Clientele (Microsoft, HP, Deutsch-Bank, Gateway, Comcast, Symantec.) including providing premium customer service & technical support Reported daily metrics of Help Desk performance measurements & KPIs of all clientele at multi-sites ranging from 400-1400+ employees including volumes, averages and deviations to promote contractual agreements Leveraged workforce on an Intraday basis and adjusted manpower real-time according to contractual stipulations & current performance, volumes and trends Co-Created & Co-Chaired both Stream's Values Committee and Stream University established for workforce development & lower attrition; still in effect today. Education Bachelor of Science : Social Science Portland State University － City , State Social Science Skills account management, b2b, balance, budgets, budget, business development, Business Intelligence, contract negotiations, Clientele, client, clients, Customer Services, customer service, e-Commerce, executive management, senior management, financial, Gateway, Help Desk, HP, hiring, Kronos, leadership, Director, marketing, market, materials, meetings, Enterprise, optimization, performance reviews, policies, proposals, speaking, quality, QA, Quality Assurance, real-time, real time, recruiting, Reporting, Sales, scheduling, specification, staffing, Symantec, technical support, telecommunications, training materials

BPO

PUBLIC RELATIONS DIRECTOR Summary Talented PR professional with 11 years' expertise developing and executing all aspects of public outreach campaigns to increase media exposure and support strategic marketing initiatives. Proven creative talent with demonstrated strength in media production, messaging, communications and dissemination techniques and methods.  Deep understanding of media relations; accomplished track record of securing live television and on-site press coverage. Highlights Publicity and communications Vendor and client relations Media relations Integrated campaigns Project oversight Advertising Writing and editing Strategic messaging Special event coordination  Email marketing  Crisis communication Journalistic interviews Experience Public Relations Director , 01/2016 to Current Company Name － City , State Assistant Director of Public Relations , 01/2010 to 01/2016 Company Name － City , State Directed the college's media relations activities, including the production and dissemination of press releases, media advisories, and public service announcements. Enhanced relationships with media to realize increased cooperation and better press coverage.  Managed editorial content, design, and distribution of the college's official e-newsletters.  Conducted media training for college spokesperson and other college personnel as needed. Leveraged technical resources to design and create e-marketing campaign deliverables for the BRCC Foundation.  Transformed internal and external communication by implementing e-marketing strategies. Wrote and edited articles, web content, advertising copy, and publications for internal and external audiences.  Proactively sought favorable press coverage opportunities. Developed and managed the Institutional Advancement budget up to $350,000 for 2 consecutive years.  Spearheaded the college's commencement exercises for more than 5 years.   Coordinated a variety of press conferences including articulation agreements, groundbreaking ceremonies, ribbon cuttings, and special announcements. Created 15 public relations campaigns annually garnering approximately $250k in earned media.   Researched, negotiated, implemented, and tracked advertising and public relations activities. Spearheaded and executed PR campaigns for campus events and activities, and greatly increased participation. Protected the BRCC branded image by effectively managing all internal and external communications materials; revised the outdated graphics standards manual, and directed staff on proper use. Media Specialist , 02/2006 to 01/2010 Company Name － City , State Developed news releases, media kits and collateral material. Built effective relationships with the media, including writing press releases and making phone calls to generate publicity. Oversaw content production such as advertisements, social media, and online PR. Edited and distributed press releases and pitches to local and national media outlets securing positive coverage. Developed talking points for press conferences and other events. Created content for the college's annual report.  Wrote articles for the web. Gathered, edited, and wrote articles for the college printed newspaper " Good News, and wrote web articles . Secured earned media placement in local publications such as The Advocate, The Business Report, and the Healthcare Journal.  Worked in collaboration with ad agency to implement annual marketing campaigns. Coordinated campus-wide photo shoots.  Served as photographer for all campus events.  Assisted in preparing the departmental budget. Initiated bid process for projects, prepared requisitions, and ensured vendor payment. Coordinator for Institutional Advancement , 11/2004 to 02/2006 Company Name － City , State Worked as the coordinator for 3 individual departments: public relations, institutional advancement, and external resources.  Created, distributed, and analyzed student media survey to determine best use of advertising expenditures.  Assisted with arranging special events on campus. Conducted focus groups with students, faculty, and staff to access effectiveness of the public relations team.  Coordinated Foundation board meetings (data compilation, agenda preparation, parking arrangements, invitations/catering, etc). Wrote and edited press releases and public service announcements to promote campus events. Served on various campus committees (annual fundraising event, commencement, student recognition, etc.). Wrote and edited stories for the Daily E-News, an electronic newsletter distributed to faculty and staff daily. Served as backup-photographer for various campus events. Marketing Analyst , 09/2003 to 11/2004 Company Name － City , State Developed and managed company's first formal employee communications system to distribute company news and critical information. Wrote newsletter marketing copy and presentation materials for special projects. Edited and distributed press releases and pitches to local and national media outlets. Created tracking system for marketing; analyzed collected information and delivered a monthly presentation regarding the results. Represented the company and at various community events.  Designed all printed material (brochures, pamphlets, newsletters, etc.). Assisted with the design of the company website, logo, and tagline. Maintained and updated company's mailing list. Designed media surveys for internal and external audiences. Assisted with the coordination of all company functions and events (luncheons, seminars, annual fundraiser, etc.) Producer/Associate Producer , 10/2000 to 02/2004 Company Name － City , State Booked and scheduled hundreds of guests including legislatures, business and industry CEO's, non-profit organizations, etc.  Managed a production staff of 6.  Wrote and edited show content, approved all copy, and handled breaking news stories. Rapidly promoted from weekend associate producer to weekend producer. Determined newsworthy items and coverage.   Assigned tasks to morning reporters. Education Master of Arts : Mass Communication , May 2003 Southern University － City , State Public Relations Bachelor of Arts : Mass Communication , December 2001 Southern University － City , State Broadcast Journalism Professional Affiliations Public Relations Society of America- 2009 to present Public Relations Association of Louisiana- 2009 to present National Council for Marketing and Public Relations - 2006 to present National Association of Black Journalists- 2014 to present Awards Outstanding Professional Staff Award, 2016 Outstanding Staff Achievement Award, 2013 Skills Microsoft Office Suite: Word, Excel, Publisher, PowerPoint Constant Contact: Email marketing tool OU Campus: Web content management  Meltwater News: Media tracking and distribution  TVEyes: Broadcast monitoring Community Service Capital Area ReEntry Coalition: Email Marketing, Press Releases, Media Relations, 2015 Media 101 Workshop for non-profits: Served as a panelist, April 2016​ Community Grant Writing Workshop:  Conducted media workshop, 2016

PUBLIC-RELATIONS

SALES ASSOCIATE Summary Reliable and punctual Sales Associate who possesses an excellent work ethic and more than fifteen years in retail. Areas of expertise include inventory, cash management, and exceptional customer service. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Accomplishments Consistently exceeded daily sales targets with an average of $1200 in sales each day. Routinely helped as many as 200 customers each day in a high-volume retail outlet. Received 5 "exceeds expectations" ratings on performance reviews. Skills Cash handling accuracy Strong communication skills Organized Superb sales professional Time management Flexible schedule Detail-oriented Excellent multi-tasker Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management Experience Sales Associate , 08/2018 to 03/2019 Company Name – City , State Consulted with long-term, new and prospective customers to understand needs and propose ideal merchandise. Accurately prepared cash deposits up to $6000 with zero discrepancies. Assisted in managing day-to-day business operations, including selling various retail products by explaining unique features and educating customers on proper application of products. Warehouse Associate , 05/2018 to 07/2018 Company Name – City , State Duties included transferring packages and boxes to transport vehicles. Sort packages according to designated areas. Cashier , 08/2017 to 05/2018 Company Name – City , State As a cashier my duties included assisting customers with final purchases and operate cash registers and credit/debit card transactions. Cashier , 06/2017 to 11/2017 Company Name – City , State As a Cashier my duties included cash handling, credit/debit card payments, assist customers by providing information, ensure a clean and orderly checkout area. Sales Associate , 07/2016 to 11/2016 Company Name – City , State Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Processed all sales transactions accurately and in a timely fashion. Sales Associate , 02/2014 to 07/2016 Company Name – City , State Processed all sales transactions accurately and in a timely fashion. Built and maintained effective relationships with peers and upper management. Held each team member accountable for achieving brand and performance goals. Offered direction and gave constructive feedback to motivate team members. Communicated store policy violations to the leadership team in a timely manner. Communicated information to customers about product quality, value and style. Sales Associate , 10/2009 to 02/2014 Company Name – City , State Kept current on market and product trends to effectively answer customer questions. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Offered exceptional customer service to differentiate and promote the company brand. Opened and closed the store, which included counting cash drawers and making bank deposits. Kept the showroom clean and maintained neat, orderly product displays. Education and Training Bachelor of Science : Community Health , 1982 Oregon State University - City , State Coursework in Business and Management Coursework in Business, Communications and Organizational Psychology Continuing education in Business Administration and Hospitality Skills Cash handling accuracy Strong communication skills Organized Superb sales professional Time management Flexible schedule Detail-oriented Excellent multi-tasker Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management Work History Sales Associate , 08/2018 to 03/2019 Company Name – City , State Consulted with long-term, new and prospective customers to understand needs and propose ideal merchandise. Accurately prepared cash deposits up to $6000 with zero discrepancies. Assisted in managing day-to-day business operations, including selling various retail products by explaining unique features and educating customers on proper application of products. Warehouse Associate , 05/2018 to 07/2018 Company Name – City , State Duties included transferring packages and boxes to transport vehicles. Sort packages according to designated areas. Cashier , 08/2017 to 05/2018 Company Name – City , State As a cashier my duties included assisting customers with final purchases and operate cash registers and credit/debit card transactions. Cashier , 06/2017 to 11/2017 Company Name – City , State As a Cashier my duties included cash handling, credit/debit card payments, assist customers by providing information, ensure a clean and orderly checkout area. Sales Associate , 07/2016 to 11/2016 Company Name – City , State Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Processed all sales transactions accurately and in a timely fashion. Sales Associate , 02/2014 to 07/2016 Company Name – City , State Processed all sales transactions accurately and in a timely fashion. Built and maintained effective relationships with peers and upper management. Held each team member accountable for achieving brand and performance goals. Offered direction and gave constructive feedback to motivate team members. Communicated store policy violations to the leadership team in a timely manner. Communicated information to customers about product quality, value and style. Sales Associate , 10/2009 to 02/2014 Company Name – City , State Kept current on market and product trends to effectively answer customer questions. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Offered exceptional customer service to differentiate and promote the company brand. Opened and closed the store, which included counting cash drawers and making bank deposits. Kept the showroom clean and maintained neat, orderly product displays.

SALES

Summary Administrative support professional with experience working in a fast past environment, demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior Leadership, customer service, and technical support while working as an individual or in a team environment. Confident and poised in interaction with individuals at all levels. Detailed oriented resourceful in completing projects on time and able to multi-task effectively. Capabilities include: Logistics/ Distribution Management Medical Device Repair Technician Production/Operations Supervisor Shipping/ Receiving Supervisor Customer Service Representative Excellent Written/ Verbal Communication Experience Customer Service Advocate Jan 2015 to Current Company Name - City , State Responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries including but not limited to pharmacy benefits, mail order and pharmacy assistance calls. Assists customers /pharmacies/physicians with orders and reorders, benefit eligibility questions and prescription inquiries. Escalates drug related calls to appropriate pharmacist. Assist pharmacies and members on all issues related to processing of pharmacy claims. Determines appropriateness of overriding pharmacy claims edits and error messages. Coordinates internal resolution of claims exceptions and other issues. Assists with entering new prescription orders into system. Educates customers on benefits, use of plan, formulary, premiums and status of orders, claims and inquiries. Medical Device Repair Technician Feb 2014 to May 2014 Company Name - City , State Inspect and test malfunctioning medical or related equipment, following manufacturers' specifications and using test and analysis instruments. Test or calibrate components or equipment, following manufacturers' manuals and troubleshooting techniques, using hand tools, power tools, or measuring devices. Perform preventive maintenance or service, such as cleaning, lubricating, or adjusting equipment. Examine medical equipment or facility's structural environment and check for proper use of equipment to protect patients and staff from electrical or mechanical hazards and to ensure compliance with safety regulations. Research catalogs or repair part lists to locate sources for repair parts, requisitioning parts and recording their receipt. Solder loose connections, using soldering iron. Field Electronics Technician Jan 2010 to Jan 2013 Company Name - City , State Read and Interpret schematic drawings, diagrams, blueprints, specifications, work orders or reports to determine material requirements or assembly instructions. Assembled electrical or electronic systems or support structures and installed components, units, subassemblies, wiring, or assembly cases, using rivets, blots, hand tools power tools and measuring devices. Explained assembly procedures or techniques to other workers. Conferred with supervisors or engineers to plan or review work activities or to resolve production problems. Production Team Lead Jan 2008 to Jan 2009 Company Name - City , State Achieved work standards by following production, productivity, quality, and customer service standards; resolved operational problems; Identified work process improvements. Accomplished work requirements by orienting, training, assigning, scheduling, and coaching 20+ employees. Conferred with other supervisors to coordinate operations and activities within or between departments. Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments. Customer Service Representative Jan 2003 to Jan 2008 Company Name - City , State Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with a one call resolution. Communicated with customers using web based tools and demonstrated the proficiency in typing and grammar. Made financial decisions to protect/ collect revenue and adjust the customer account. Assisted call center manager in assisting customer service representatives in handling escalations and difficult customer concerns. Education Logistics and Supply Chain Management - Post Secondary Training Certificate 2011 Florida State College at Jacksonville - City , State Diploma 2003 Concorde Career Institution - City , State Military Service: 84 - 92 UNITED STATES ARMY Communications Specialist - Received Honorable Discharge Skills ARMY, benefits, billing, blueprints, call center, catalogs, coaching, customer service, financial, hand tools, Inspect, Logistics, mechanical, mail, power tools, quality, Read, recording, Research, safety, scheduling, soldering, Solder, Supply Chain Management, phone, troubleshooting, typing, wiring

ADVOCATE

DIRECTOR OF APPLICATIONS Profile Accomplished Healthcare Professional with an exemplary background in Healthcare IT. Progressive leadership experience in Healthcare IT. Proven ability in strategic planning, business requirements gathering, creating roadmap with short term and long term goals, budget estimation and management, negotiation, return on investment and return on value analysis. Proactive leader with an excellent work ethic and commitment to exceptional customer service. Skills Graduate Assistant - Team Lead Lead implementation of Optical Character Recognition (OCR) system in Registrar Office. Technical Proficiencies HCIS/EHR: Meditech Magic, CS 5.6x and 6.x; Athena. PM Tools: MS Word, Excel, Power point, Quick Base, SharePoint, Project, Visio. Professional Experience Company Name July 2013 to Current Director of Applications City , State 400+ licensed bed non-profit faith based Hospital with Residency Program, two Nursing Homes and ten outpatient Physician Practices Report to the VP/CIO of IT. Management of all IT Applications (Administrative, Clinical, Revenue Cycle, Ambulatory, Ancillary). Manage $5M budget. Evaluate organizations IT needs, create strategic plan and implement new projects. Negotiation: Saved over $250,000 when purchasing new products. Manage staff: 7 Application Analysts, 2 Team Leads and 2 Consultants. EHR workflow re-design and optimization: Integrating standalone applications and systems to automate the workflow. Consolidating and eliminating redundant applications. Initially there were over 125 applications and systems, so far eliminated 25 redundant applications. ARRA Meaningful Use: Gathered documentation for Meaningful Use Stage 1 CMS Audit, submitted audit documentation and passed the Audit. Lead Team to prepare for MU stage 2 attestation. Currently leading Team to prepare for MU Stage 3 attestation. ICD 10: Working collaboratively with Revenue Cycle and clinical departments to optimize the EMR workflow to be prepared for ICD 10 prior to the Oct 1, 2015 deadline. Lead implementation of computerized provider order entry (CPOE), provider documentation, nursing documentation, bedside medication verification, LAB glucose monitoring system (RALS), EHR/Application upgrades (Meditech, Curaspan and Midas), interface engine upgrade (Cloverleaf), patient portal, DIRECT messaging system via health information exchange (HIE- NYeC & HealthiX), clinical content mapping (LOINC, SNOMED, RxNorm using IMO) and single sign-on (Imprivata). Executive Team member on a Six Sigma project for optimization of workflow and to reduce length of stay in Emergency Room. Population Health Initiative: Executive Team member of NY Queens/Long Island DSRIP program IT Committee, a NYS initiative to reduce readmissions and to reduce Medicaid cost. Company Name January 2012 to June 2013 Project Manager City , State 140+ licensed bed for-profit organization with 3 outpatient clinics) Reported to the CIO Worked closely with other Department Heads in various project implementations. Project management, product evaluation and contract management. Saved over $75,000 by negotiating price when purchasing new products. Introduced project management methodologies. ARRA Meaningful Use: Lead MU Stage 1 initiative. Successfully attested for Stage 1 Year 1 and prepared documentation for CMS audit. Health Information Exchange (HIE): Gathered business requirements, created roadmap, presented phase wise implementation plan with high-level milestones to Executive Committee. Lead phase 1 implementation. ICD 10: Performed gap analysis along with HIM Team and prepared project plan. Lead EHR implementation in Labor and Delivery department (Philips TraceVue fetal monitoring and documentation system). Lead implementation of EHR in Cardiology department (CardiacScience Pyramis). Lead migration of interface engine (from HL7 connect to Summit Interface engine). E-prescription (Dr.First): Lead implementation of standalone version of e-prescription and prepared project plan for its integration with EHR (Meditech). October 2011 to May 2012 Healthcare IT Consultant Company Name January 2008 to September 2011 Program Manager Consultant State Prepared project plan for implementation of computerized physician order entry, ordersets (Zynx), physician and nursing documentation, e-prescription, clinical portal, single sign-on and Meaningful Use Stage 1 initiative. Managed $5M budget. 2000+ licensed bed for-profit Healthcare Organization with 15 Hospitals and several Ambulatory clinics) Corporate Manager - Projects and Applications Reported to the Corporate CIO, CNO and CEO. Served as a member of Corporate IT and Administrative Steering Committee. Worked with Compliance Officers and Legal Counsel to manage IT policies and procedures. Managed $20M budget. Negotiation and contract management: Saved over $1.5M by negotiating price when purchasing new products and systems. Participated in monthly and quarterly Enterprise IT Governance meetings. Reviewed the status of ongoing IT projects, issues, major change requests, resource constraints and requirements, project prioritization and budget. As many as 50 large scale Enterprise wide projects with capital budget over $5M and 75 regional/facility level projects. Created strategic plan to accommodate Health Systems' IT needs for new business initiatives such as new facility acquisitions and business unit expansions. Managed staff and budget 50 direct reports and up to 150 indirect reports. Regional Application Managers, Project Managers, Business Analysts, Programmers, Consultants and offshore Teams. Built strong IT Teams by mentoring, motivating and giving opportunity to grow. Worked closely with Regional IT Teams in consolidating applications and systems. Eliminated redundant systems/applications, standardized workflow by implementing best practices across the Health System. Initially there were over 500 applications. Eliminated as many as half of those applications by integrating the systems and implementing best practices. With the support from Senior Management, promoted the culture of implementing Projects as Hospital wide initiatives instead of as IT initiatives that lead to smooth transition during new Project implementations across the Health System. Enterprise wide Implementations: Lead Teams during migration of legacy EHR systems to Healthcare System's preferred EHR System (Meditech). Strategically deployed EHR across the Health System in 3 to 4 phases based on the services provided at each hospital. Reduced the implementation timeline from 9 - 12 months to 6 - 8 months by eliminating the redundant tasks with the lessons learned from initial pilot projects and by adopting standardized workflow and processes during implementations. Reduced the overall implementation cost by 25% - 30% by training and utilizing more internal resources from various departments and less external resources (consulting services). Lead Teams during implementation Computerized Physician Order Entry, Order sets, Physician and nursing documentation, voice recognition system for Provider dictation, patient education and discharge instructions. Worked closely with the HIM Directors, Physicians, Case Managers and Clinical Documentation Specialists for implementation of standard documentation forms and templates across the Health System. Lead Enterprise wide data archiving and reports standardization project. Education and Training University of Nevada 2007 Masters of Science City , State Sri Ram Engineering College 2005 Bachelor of Engineering City , India Professional Associations Interests HIMSS NYC chapter member. 1 | Page Additional Information HIMSS NYC chapter member. 1 | Page Skills acquisitions, Administrative, automate, benefits, budget, CMS, consulting, content, contract management, Delivery, dictation, Documentation, Senior Management, forms, insurance, Team Lead, Legal, Magic, Meditech, meetings, mentoring, messaging, Excel, Exchange, Office, Power point, 2000, MS Word, Midas, migration, negotiating, Negotiation, Enterprise, Nursing, OCR, Oct 1, optimization, Order Entry, PACS, policies, processes, profit, coding, Project management, purchasing, Quick, recruiting, scanning, Six Sigma, strategic, Summit, Time management, transcription, upgrades, upgrade, Visio, wise, workflow

HEALTHCARE

INSTRUCTIONAL COACH Summary I am a passionate, hard-working educator with over 30 years of experience in curriculum, instruction, and professional development. I have worked as an elementary teacher, Sacramento County Office of Education Curriculum Specialist, and instructional coach, providing on-site support and professional development for teachers and administrators throughout the state. Most recently, I have focused on helping districts transition to the Common Core State Standards, and I have led numerous trainings on their implementation and effective use in the classroom. Experience 11/2011 to 01/2015 Instructional Coach Company Name Conducted research-based professional development trainings for teachers and staff in Direct Interactive Instruction, Common Core implementation strategies, and achievement-focused coaching Provided training and assistance in standards-based lesson design to support all students, with a particular focus on English Language Learners Delivered in-classroom coaching services that included demonstration lessons, co-plan/co-teach sessions, and observation/feedback consultations Supported districts with the implementation of the Synced Solution, a web-based tool that provides a CCSS scope and sequence for English Language Arts and Mathematics, K-12, unit progress monitoring assessments, and integration of existing textbooks and materials Utilized PC Microsoft Office (Word, Outlook), and internet search engines on a daily basis. 08/1997 to 12/2009 Company Name 01/2015 to 01/2012 Curriculum Specialist, English Language Arts Company Name Served as Coordinator, Reading Lions Project, K-3, funded by Packard Humanities Institute (PHI); scheduled and organized project-wide meetings and events, acted as liaison between PHI and 27 California school district coordinators Served as Coordinator, Instructor Recruitment and Support, Reading First and AB466/SB472 Institutes; recruited, hired, scheduled, monitored, and evaluated up to 600 seasonal instructors for statewide five-day, 40 hour professional development institutes (Open Court Reading 2002 and HM Reading 2003) Scheduled and organized Training of Instructor workshops and served as Lead Instructor for HM Medallions Member of Development Team that produced and edited training materials for K-6 ELA state adopted programs Served as site-coordinator for institutes of up to 1,200 participants in various cities throughout California Scheduled and supported national presenters for state-wide Reading Lions Center events Utilized Mac Microsoft Office (Word, Excel, PowerPoint) and FileMaker Pro on a daily basis. 08/1981 to 06/1997 Classroom Teacher Company Name － City Provided instruction in multiple content areas to develop academic skills, differentiating as needed for GATE, struggling students, and English Language Learners Collaborated with fellow teachers and administrators on instructional practice Assessed, recorded, and communicated students' academic and social/behavioral progress Planned and coordinated out-of-classroom learning experiences such as field trips and science camp Collaborated with parents, psychologists, psychiatrists, educational therapists, and tutors to provide accommodations for students with specific learning disabilities or behavioral needs. Education 1983 Specialist Credential, Mild/Moderate, Coursework, CSU Sacramento, 1991-1995 Multiple Subjects Credential, CSU Sacramento, 1981 (Life credential granted 1976 Bachelor of Science : Anthropology University of California － City Anthropology Action Learning Systems, "Direct Interactive Instruction" Action Learning Systems, "Building Background for ELA/Math Common Core State Standards" SB 472 Training of Instructors, Lead Instructor, Houghton Mifflin Reading, Medallion Edition AB 1086 Training, Yolo County Office of Education, "The Structure of the English Language" CA Reading by Nine Conference, Los Angeles, "CA Reading/Language Arts Framework: A Teacher's Guide" Standards and Assessment Conference, Asilomar, "A Multi-Level Staff Development Model" Sacramento City Unified School District, "Reading Strategies for the Intermediate Grades" Davis USD, "Using Literature Circles in the Classroom" and "A Learning Journey: Organizing for the Possibilities" California Student Teachers Association, CSUS, "Using Short Stories in the Classroom" California Reading and Literature Project Academy, CSUS, "Connecting Art and Literature" and "WalkingInto Literature: Prediction Activities" CA Association of Independent Schools, "Creative Report Writing" and "Comprehension Strategies from the CA Literature Project" Interests Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, "Making It Work for English Learners" Michael Pressley, "Reading Comprehension" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, "National Reading Panel Symposium" G. Reid Lyon, "National Perspective on Improving Reading Achievement" Ed Kame'enui, "Effective Instructional Support Systems" Louisa Moats, "Morphology, Orthography, and Spelling" Isabel Beck, "Questioning the Author" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading and Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, "Strengthening Your Program for Gifted Students" Mel Levine, MD, "Cognition and Behavior" and "The Dimensions of Attention and Language as Prototypes" NOTABLE ACHIEVEMENTS Served on CA SBE Mathematics and Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading and Literature Project, 1993-1996 Additional Information PROFESSIONAL DEVELOPMENT and SPECIALIZED TRAINING Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, "Making It Work for English Learners" Michael Pressley, "Reading Comprehension" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, "National Reading Panel Symposium" G. Reid Lyon, "National Perspective on Improving Reading Achievement" Ed Kame'enui, "Effective Instructional Support Systems" Louisa Moats, "Morphology, Orthography, and Spelling" Isabel Beck, "Questioning the Author" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading and Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, "Strengthening Your Program for Gifted Students" Mel Levine, MD, "Cognition and Behavior" and "The Dimensions of Attention and Language as Prototypes" NOTABLE ACHIEVEMENTS Served on CA SBE Mathematics and Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading and Literature Project, 1993-1996 Skills academic, Arts, Art, coaching, CA, content, CSU, English, FileMaker Pro, focus, instruction, Instructor, Mac, materials, Math, Mathematics, meetings, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, internet search engines, Organizing, progress, Reading, Recruitment, Report Writing, research, Short Stories, Staff Development, Teacher, training materials, workshops

ARTS

HR ASSOCIATE Professional Summary Enthusiastic and goal-oriented HR Professional with 3+ years experience driving innovation and strategy for a global technology organization. Excellent reputation for proactively resolving problems, communicating effectively, and driving overall operational improvements. Relocating to the San Francisco Bay Area and seeking a fulltime role in Human Resources or Talent Acquisition where I can leverage my experience and provide value to the company. Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite ADP Benefits Branding Budget Oral communication Competitive Email Employee Relations Event Planning Focus Hiring HRIS HR Leadership Marketing MS Excel Microsoft Office Suite Product manager Project Management Public Speaking Recruiting Recruitment Researching Strategy Teamwork Workshops Written Work History HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding) Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake Led company internship program and facilitated training for interns across different functions and locations Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees Proactively communicated with business partners, hiring managers, and external candidates to quickly resolve issues and ensure overall positive recruitment experience Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits, training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching universities and local events, attending career fairs, executing social media strategy to support branding, serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+ intern applicants to assist in candidate selection process Learning & Development: Partnered with VP Talent Development to create and present leadership sustainment webinar for Zenger Folkman 360 feedback participants Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career framework deployment Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University Facilitated parent panels, conducted student small groups and led guided tours for incoming first years Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students Enhanced written and oral communication skills throughdaily public speaking and email communication. CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for key skillsets and increase brand awareness in target markets Played key role in launching the company's first program for new graduate FTE hires Expanded company intern program from less than 10 to 50+ interns Communicate with internal stakeholders to determine people strategy and campus hiring targets per function/location Develop relationships with key university partners to build campus brand and position the company as an employer of choice Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I, and align with business priorities Attend on-campus and virtual career fairs, events, and hack-a-thons Manage budget for all university recruitment related expenses Measure and evaluate ROI each cycle to determine go-forward investment. Education Bachelor of Science : Business Administration – Human Resource Management, Psychology , 05/2018 North Carolina State University - City , State Graduated Summa Cum Laude, GPA: 3.9 Work History CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for key skillsets and increase brand awareness in target markets Played key role in launching the company's first program for new graduate FTE hires Expanded company intern program from less than 10 to 50+ interns Communicate with internal stakeholders to determine people strategy and campus hiring targets per function/location Develop relationships with key university partners to build campus brand and position the company as an employer of choice Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I, and align with business priorities Attend on-campus and virtual career fairs, events, and hack-a-thons Manage budget for all university recruitment related expenses Measure and evaluate ROI each cycle to determine go-forward investment. HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding) Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake Led company internship program and facilitated training for interns across different functions and locations Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees Proactively communicated with business partners, hiring managers, and external candidates to quickly resolve issues and ensure overall positive recruitment experience Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits, training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching universities and local events, attending career fairs, executing social media strategy to support branding, serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+ intern applicants to assist in candidate selection process Learning & Development: Partnered with VP Talent Development to create and present leadership sustainment webinar for Zenger Folkman 360 feedback participants Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career framework deployment Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University Facilitated parent panels, conducted student small groups and led guided tours for incoming first years Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students Enhanced written and oral communication skills through daily public speaking and email communication. Affiliations Active Member of SHRM Volunteer for Prevent Blindness NC Director of New Members for Delta Gamma Sorority Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite, ADP, benefits, branding, budget, oral communication, competitive, email, Employee Relations, Event Planning, focus, hiring, HRIS, HR, leadership, Marketing, MS Excel, Microsoft Office Suite, product manager, Project Management, Public Speaking, Recruiting, recruitment, researching, strategy, Teamwork, workshops, written

HR

MEMBER ADVOCATE Education and Training 2009 University of the Incarnate Word City , State Bachelor of Business Administration 2011 University of the Incarnate Word City , State Master of Business Administration Professional Experience 01/2012 - Current Company Name － City , State Member Advocate Represent DentaQuest at community events and meetings to provide information to low-income populations about the dental benefits available to Medicaid and CHIP eligible members. Establish, develop, and maintain partnerships with community organizations to identify and coordinate outreach opportunities that will facilitate growth in enrollment. Conduct presentations to promote preventative dental care through good oral hygiene practices and compliance with Texas Health Steps checkups. Provide case management to members in need of care coordination and assist members with claims issues and appeals. 01/2012 Company Name － City , State Provider Relations Specialist Served as a liaison between the Medicaid and CHIP Managed Care contractor and health care providers. Responsible for establishing and maintaining working relationships with the existing provider network. Researched and resolved provider inquiries to include credentialing, claims issues, complaints and grievances. Educated providers on new protocols, policies, and procedures to facilitate process improvements. Ensured provider database and documentation was up to date, accurate, and complete. Assisted with the development and implementation of provider training programs. 01/2011 Company Name － City , State Business Development/Admissions Coordinator Responsible for the development of admission statistics in a long-term acute care hospital setting by developing referral sources and converting referrals into admissions. Responded to inquiries from hospital discharge planners, families, and other referral sources. Conducted facility tours and informed families of potential patients of admission criteria, insurance coverage, and other costs associated with patient care. Verified insurance benefits, obtained prior authorizations, and ensured that all potential barriers to claims payment were addressed and resolved prior to admission. Coordinated the admissions process from start to end and alerted department heads of projected admissions, bed changes, discharges, and protocols for compliance with the patient's managed care insurance requirements. 01/2004 - 01/2009 Company Name － City , State Beneficiary Services Representative Acted as a liaison between TRICARE beneficiaries and health care providers. Provided customer service support to beneficiaries that visited the local TRICARE Service Center by responding to benefit inquiries, resolving claims issues, and assisting with appeals, complaints, and grievances. Advised beneficiaries of health and dental plan options and processed enrollments, disenrollments, primary care provider assignments, and other plan changes. Provided customer support to the local military treatment facility administrative and clinical staff and assisted case management team with referrals and prior authorizations. Traveled within the state of Texas to conduct benefit and enrollment presentations to different military groups, such as active duty service members transitioning to retirement, new active duty service members and base transfers, and National Guard and Reserve members called to full-time active duty services. Provided health care providers with assistance on claims issues, appeals, complaints and grievances. 01/2002 - 01/2004 Company Name － City , State Office Coordinator Served as administrative and clinical support in various office settings throughout hospital organization to include outpatient physical, occupational, and speech therapy, inpatient skilled nursing, and outpatient wound care services. Acquired insurance authorizations for patient services. Prepared all required claims documentation including referrals, treatment plans, and other required correspondence to reduce incidence of denials. Assisted other areas of hospital by investigating and resolving claims discrepancies in order to collect on unpaid patient accounts. Played key role in the opening of hospital's new wound care center by assisting director in all areas of development, including creating policies and procedures, creating forms for clinical and billing staff, and obtaining insurance credentialing for providers. 01/1999 - 01/2001 Company Name － City , State Business Office Manager Managed business office for skilled nursing, rehabilitation, and long-term care facility. Billed Medicaid, Medicare, and private insurance companies for services rendered to patients. Managed facility's accounts receivables and accounts payables. Prepared administrative reports for directors, Chief Financial Officer, and Chief Executive Officer. Responsible for interviewing, hiring, training, and termination of office personnel. Skills accounts payables, accounts receivables, administrative, benefits, billing, oral, customer service, customer support, database, documentation, Financial, forms, hiring, insurance, director, meetings, office, network, nursing, personnel, policies, presentations, protocols, speech, statistics, training programs

ADVOCATE

IT CONSULTANT Professional Summary Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments. Skills Database design Excellent problem-solving abilities Windows and Linux Website and portal monitoring Network maintenance Data backup and retrieval Product templates Brand development PHP Excellent communication skills SEO coding and strategy Website maintenance Adobe Photoshop Adobe Illustrator MailChimp PowerPoint presentations Web content HTML and CSS Adobe InDesign Superior verbal and written communication skills AP, MLA and Chicago Manuals of Style Natural leader Self-starter Desktop and laptop repair Patient Work History IT CONSULTANT , 01/2001 to Current Company Name – City , State IT, management, and marketing consultant providing business solutions, training, and motivation along with design and production for print and web certified with Sage Software and Intuit. Designed, and customized databases and created software integration solutions. Developed web and ecommerce sites. Designed and implemented motivation and training programs and workflow solutions Provided training for IBM, Continental Airlines, American Airlines, Exxon Provided troubleshooting and help desk support Developed search engine marketing and keyword strategy for ecommerce and lead generating websites Performed website analysis including performance metrics. Established compatibility with third party software products by developing program for modification and integration. Developed and implemented complex Internet and Intranet applications on multiple platforms. Coordinated with systems partners to finalize designs and confirm requirements. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Streamlined and enhanced the corporate accounting and operations system. Designed strategic plan for component development practices to support future projects. Managed creative projects from concept to completion while managing outside vendors. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Designed and implemented new server standards for core business services. LEAD INSTRUCTOR , 01/1994 to 01/2001 Company Name – City , State Start-up software training firm attained Top-Ten ranking in the Dallas Business Journal Business servicing Fortune 500 and smaller clients. Developed marketing strategy, training, and certification curricula. Taught technical modules on programming, project management, graphics, and databases. Organized and managed Microsoft Office User Specialist training for AT&T Alliance Developed and managed a consulting practice as a strategic company initiative CTO Lead in strategic and operational planning to achieve business goals Achieved and exceeded revenue goals in a changing technology environment Developed and maintained appropriate IT organizational structure to support business Identified opportunities for appropriate cost-effective investment of resources including staffing, purchasing , in-house development Establish department goals, objectives, and operating procedures Taught full curriculum offerings and trained and managed team of instructors Developed training program for AT&T Project lead on development projects Provided consultation, help desk, and troubleshooting Developed training and recruiting for instructors Produced career oriented lectures and presentations PHOTOGRAPHER/DESIGNER Portrait - commercial photography and video for print, web, and broadcast Took on a losing business and dominated market in under three years Offered full services including aerial, industrial, and color lab Built a market for commercial photography where none existed Photoshop expert ENGINEER Analyzed and designed plant workflow to meet company quality and revenue needs Time motion studies to assess mechanics and efficiencies of each operation Calculated piece rate against revenue projections Illustrated manufacturing specification catalog Trained employees on each operation. AND MANAGEMENT CONSULTANTInstructor and Consultant , 09/1992 to 01/1994 Company Name – City , State with a proven track record of problem solving, training, and business services for small to Fortune 500 Corporations. RESULTS ORIENTED Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways. Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers. Created an online training program to be used during video training conferences. Selected and assigned instructors to conduct training seminars. Clearly communicated objectives for all lessons, units and projects to all participants. Addressed all questions from training program participants. Worked with an average of [number] participants per class. Taught weekly internal software classes to more than [number] new users. Assumed ownership of all training program initiatives. Education Bachelor of Science : Information Technology , Current South University Online - City , State Information Technology Outstanding Achievement Award Affiliations Member National Society of Collegiate Scholars Member Dallas Society of Visual Communication American Society of Magazine Photographers International Webmaster's Association Microsoft Partner Global WebSphere Community Skills ASP.net, .net, ACT!, Adobe, Acrobat, Photoshop, Apache, Apple, ASP, broadcast, business solutions, catalog, color, consultant, consultation, consulting, credit, Crystal Reports, CSS, clients, databases, document management, ecommerce, ENGINEER, focus, graphics, help desk support, help desk, IBM, IBM WebSphere, InDesign, Javascript, Languages, TEAM BUILDER, Linux, marketing strategy, marketing, market, C#, Microsoft Office User Specialist, Microsoft Office XP, MS Project, Windows 8, Windows, Windows 9.x, MySQL, OS 5, organizational, photography, PHOTOGRAPHER, PhP, presentations, problem solving, programming, Project lead, project management, purchasing, quality, QuarkXPress, QuickBooks, recruiting, Sage, software training, specification, MS SQL Server, staffing, strategy, strategic, structured, training programs, troubleshooting, VBA, VBScript, video, Visio, MS Visual Basic, MS Visual C++, MS Visual Studio, website, websites, web marketing, workflow

CONSULTANT

SALE CONSULTANT Summary I'm driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Competitive Sales Rep with two years in sales with vast industry knowledge. I'm independent worker with high energy and great communication skills. I have a a lot to thank to my last employer Boost Mobile of Mobile Factory for helping me advance in my sales skills and knowledge of different technology, such as phones and computers. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Reliable with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Also a customer service and sales expert who identifies customer needs and delivers solutions to problems. Highlights Inventory management Outgoing personality Detailed oriented Accurate money handing Sale expertise verbal/written commutation Documentation familiarity Team player mentality Cheerful and Energetic Organization skills Staff training and development Multi-Tasker Active listening Commutation skills Computer skills Experience Company Name City , State Sale Consultant 03/2015 to 11/2015 I Answered all of the customers questions and addressed problems and complaints in person and through the phone. I also helped customers select products that best fit their personal needs, and processed an average of 40 transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Organized items in visually appealing manner. And did Inventory checks throughout the day to make sure everything in the store was there. Company Name City , State Cashier 10/2014 to 12/2014 Working at Michael's Arts&Crafts my job was really simple and enjoying. My responsibilities were to assist customers with their needs, handle money throughout the day and give change back. Also with the seasonal position I had there I did learn a lot on how to greet customers and how to make sure that they were satisfied. I Completed purchases with cash, credit and debit payment methods. And Organized items in visually appealing manner. Company Name City , State Front clerk 02/2014 to 06/2014 While working in Chicago Bakery I accepted payment from customers and gave the correct amount of change as needed. Cleaned up spilled food, drinks and broken dishes, and removed empty bottles and trash. I also took cake orders over the phone and maintained store cleanliness throughout the day. Stock baked good in the display cases. At the end of the day I would close the store and make sure that nothing is out of place and baked goods are stored away properly. Accomplishments When I first started to work for Boost Mobile I didn't know a thing about sales or phones at all. I was so insecure about everything, until one day I decided to put all the insecurity thoughts aside and show my true strength and confidence. My sale skills went from zero to none to one hundred. My best day is when I sold 31 phones in one day with accessories, I was so proud about how hard I work to get to my goal. I have a lot of thanks to my coworkers because they showed me how to push myself to my highest limit and conquer my goals. They also showed me how to be a team player and to always help everyone and not just customers. One of the best months was when I sold 145 phones and over $3,088 worth in accessories. Routinely helped as many as ten customers each day in a high-volume retail outlet.I also fulfilled all supervisory duties when the store manager was on vacation. I'm very proud on what I've learn over the couple of months working at Boost Mobile of Mobile Factory, I thank them for helping me develop my skills and making me into the person I know I am. Education High School Diploma 2014 Northwood High School , City , State , Unitedstates During my four years of high school I struggle a lot to manage my grades and make sure that I would be on the right path to achieve my goals but some how I would always let something get in the way of my goal. Until one day my counselor and my favorite teacher came to me with help. They helped me plan out everything that I wanted to accomplish before I graduated, with the right push and motivation I was able to achieve my goal. I managed to get all A's, B's and C's. Languages English Spanish Skills Fast paced worker Attention to detail Customer service Flexible and reliable

ARTS

FINANCIAL SALES CONSULTANT Professional Summary Articulate Project Manager driven to succeed. Strategic planning and client relationship management expert. Core Qualifications Written Communications, Media Relation, Planning, Secondary Research, Promoting, Marketing, Public Relation, Event Coordination , Typing (70wpm), Campaign Management,Press Kit Construction, Copy Editing, New Media, NMLS certified Interests Phi Beta Sigma Fraternity, Inc. Alpha Chapter, Social Chair and Fundraising Co-Chair;Youth Activism Leader; NCCJ Lead for Diversity Counselor, Landlord over rental properties Skills Team mediation, Budget Management, Delegation expert with a focus on results and team growth Additional Information Experience Financial Sales Consultant , 10/2013 － Current Company Name － City , State Conducted analysis to address customer service score issue which led to an overall increase of Gallup score from a 4.2 to 4.93 in 3 months .Responsible for basic bank operations such as teller transactions as well as the opening of new accounts in order to hit regional goals Monitored multiple databases to keep track of product usage amongst all new clients which led to team awareness and knowledge of what products were not used by clients Gained the title of Strategic Promotional Captain, due to the creation of stellar promotional campaigns that allowed the branch to see higher numbers of accounts opened as compared to the last year Responsible and successful at opening atleast 20 accounts, 4 booked credit cards and 3 qualified investment leads on a monthly basis Developed relationships with clients that were successful enough to have them take part in our PNC Investment sector, which resulted in 1.25 million dollars of new investable funds Passed NMLS licensing test which allows a person to broker loans and mortgages as needed by clients Organized and executed a successful branch outreach event which garnered 72 new accounts over a holiday weekend Co-Owner/Financial Liaison , 04/2011 － Current Company Name － City , State • Responsible for contacting investors and presenting farm production reports • Develop and maintain organization system for average quarterly production growth • Manage financial records pertaining to accounts receivable and accounts payables • Successfully led key projects which resulted in the garnering of new business partners • Responsible for a yearly week long visit of the property to best understand the state of the farm, employees, and any new needs that may have occurred • Developed sustainability action plan to insure the longevity of the business's relationship with it's clients, employees, and immediate community; this plan included weekly health screenings of employees as well as daily meetings with ground staffs to further the awareness of the ebola outbreak Management Trainee/Office Manager , 02/2011 － 07/2012 Company Name － City , State Prior to my employment the office had gone 9 months without receiving a satisfactory customer service score, but since being employed the office has seen a 7 month streak of above satisfactory customer service scores. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies in record keeping Personally responsible for increasing average price per rental from $27.04 to $29.32. Personally responsible for increasing revenue per car from $769.32 in 2011 to $910.32 in 2012 upon 5 month review Managed a small car prep team and led my region in car cleanliness and customer approval score Responsible for educating renters on car safety and the importance of limiting financial risk by showing them the importance and benefits of Enterprise coverage Led weekly regional conference calls in which goals, promotions, Night Auditor , 09/2009 － 07/2009 Company Name － City , State • Corrected and organized the total daily revenue for the Hotel Rouge which on average exceeded $25,000 in revenue • Performed all nightly maintenance and hospitality functions for hotel patrons, with services including but not limited to room service, special room set ups, and valet services • Setup daily morning refreshment area for all guests which included a continental breakfast and mimosas • Developed a Lincoln towncar team which had routine pickup and drop offs for the hotel guests, thus limiting wait times and improving customer service Auditor (Intern) , 06/2009 － 08/2009 Company Name － City , State Reviewed and audited budgets for over 70 public schools in the as a representative auditor for the state of N.J.; these budgets included the purchasing of refrigerators, textbooks, school supplies, health and fitness posters, fitness gear for students, heating and cooling systems and normal monthly safety needs Approved and ensured the workplace conditions of student used facilities based upon state guidelines Recorded and reported all schools who failed the state standard for budget compliance agreement and was allowed to shut down school summer programs as seen fit Developed action plans and goal set for all schools who failed according to State guidelines; these action plans included repair dates and proper repair materials, documented proof of purchase for all items used to pass inspection and program licensing renewals Education 2009 Howard University － City , State , USA BBA Marketing Professional Affiliations

AGRICULTURE

PROCESS CONSULTANT Professional Summary Experienced operations manager and entrepreneur who built 4.5 million dollar company without start up capital or outside investment. Supremely organized with ability to identify and solve challenges in growth environment, performing at peak when boundaries are in constant state of change. Visionary professional excels at recognition and anticipation, coupling ability to diagnose with skill to execute. Confident negotiator who understands nuances of variables, timing, and leverage in negotiation. Strength Finders: Analytical/Context/Command/Futuristic/Relator Key Skills Negotiations Strategic thinker Team building Driven Advanced problem solving skills Operations analysis Process development and execution Employee training, support, and development Project management Professional Experience Process Consultant January 2014 to Current Company Name － City , State Develop processes that allow company use of business metrics to provide both macro and micro analysis of company performance. Provide structure from which to scale operations, identifying productive and unproductive work activity. Determine then deploy management practices for small and medium sized business to operate with increased financial clarity and operational efficiency. Process requires macro understanding of a given business's primary economic driver. Once identified, modify processes to simplify the execution of that driver. Full conversion to objective business practices, eliminating management decisions made in a vacuum. Objective is often met by defining strict data entry process and schedule, returning data faster and more accurately, then requiring all decision making be originated from the most current information available. Implement and deploy procurement processes to optimize cost savings, ensuring proper leveraging of organizational buying power. Director of Operations January 2012 to January 2014 Company Name － City , State Converted company culture from subjective management driven by opinion to objective management driven by data. Streamlined accounting system to be deployed as management tool, thereby changing organizational behavior to respond to financial goals. Achieved 14% savings in operational costs by applying line item approach to attacking costs, starting from highest cost to lowest. High to low formula proved cost effective as buying power leverage and ROI were optimized. Recognized changing business climate required more nimble communications, researched available solutions, negotiated cost effective pricing, then deployed "cloud" management of company data and IT processes. Authored and deployed best practices for hiring of employee and sub contracted labor resources, exposing corporate strength and weakness points in human resource management. Provided general and accurate understanding of company cash flow needs in a volatile revenue environment. Founder, President and CEO January 2002 to January 2011 Company Name － City , State Founded company which provided corporate housing services to corporate clients and relocating individuals. Managed sales volume growth from $52,000 in 2002 to sustained volume of 2,000,000 in 2004, with company revenues reaching $4,500,000 in fiscal 2011. Managed temp housing procurement for Toyota Motor Manufacturing expansion into Blue Springs, Mississippi. Demand for apartments far exceeded local supply, requiring swift and creative negotiation to inspect and procure all available apartment space in a condensed time period. Through complex acquisition of both apartment and hotel supply all team members were placed on the ground on time and in line with cost budget. Project generated $2.3 million in revenue at targeted gross margin and doubled company apartment inventory. Expanded and managed operations in Cincinnati, OH and Lexington, KY. Provided service to customers in other area markets, including Louisville, KY, Columbus OH, and Dayton, OH. Recognized that gross margins were damaged by ineffective leasing policies, and aggressively adjusted lease procurement practices to decrease leasing costs without compromising sales volume or raising overhead. The results were dramatically improved margins and company profitability. Maintained high margins by proactive management of apartment inventory, strategically matching customer demand to available space. Twice negotiated deals to double company revenue by expanding to out of state markets. Provided daily operational support to out of market employees, directing activities by intelligent use of market performance data. Successfully developed co-branding relationships with vendor partners to supply Vesta customers with no cost products in exchange for market exposure. Recognized in Entrepreneur magazine for fast "no excuses" growth. Consistently sold apartment inventory to industry competitors due to high service standards and effective quality control practices. Developed and managed highly effective employee base with very low rate of attrition. Recognized for providing exceptional employee support by employing a "listen first" approach. Navigated through recession by focusing like a laser beam on key company revenue drivers and primary costs. Company remained cash flow positive by quickly mobilizing in September 2008 to meet fast changing market conditions. Applied high level cost analysis to company, deploying new procurement processes to secure 11% COGS year over year reduction from 2008 to 2009. Surveyed for customer feedback, leading the industry by being first to include high speed Internet and flat screen TVs as standard items in all apartments. The cost was absorbed by increased demand for service. Notable corporate clients: L-3, Proctor and Gamble, Toyota Motor Manufacturing. Education BA : 1987 University of Wisconsin Green Bay － City , State GPA: GPA: 3.47 GPA: 3.47 Languages German (Professional working proficiency) Personality Analyst, idealist, goal setter, personal development, political junkie, CNBC, humor, neat, spontaneous, visual, Apple, forward thinker, bold, confidence, fitness, investments, optimism, cool design, service, travel, humility, curiosity

CONSULTANT

OPERATOR Summary ATP & ESS TESTING. TRAINING IN THE LEAN SIX SIGMA EVENTS OPERATE WIRE CUTTING AND THE AQUEOUS CLEANING MACHINES KNOWLEDGE IN WIRE CRIMPING/STRIPPING AND MANY OTHER HAND TOOLS USE. Accomplishments HARD WORKING AND OPEN MINDED. 100% SUPPORT TEAMING AND DIVERSITIES. WORK WELL WITH PEOPLES. Experience 01/1999 to Current Operator Company Name － City , State SPRAY/TOUCH UP PAINT FOR PRODUCTIONS AND REPAIR UNITS SOLDERING AND REPAIR CIRCUIT BOARDS WAVE SOLDER & CUT AND CLINCH OPERATOR IN THE PAST YEARS, I HAVE HAD CROSS-TRAININGS IN LCD CDU, PIU; SCU AND OTHER PRODUCTS TESTING AND I ALSO HAVE WORKED IN ESS FOR WRA TEST DEPARTMENT IN FOR ABOUT A YEAR. I'VE HELD SEVERAL POSITIONS THROUGHOUT THE YEARS IN PRODUCTION SUCH AS WORKING AT: BOX- LOAD, WIRES CUTTING MACHINE OPERATION, MECHANICAL ASSEMBLER, PAINTER, CONFORMAL COATER. CURRENTLY, I AM WORKING AS A WAVE SOLDER & CUT AND CLINCH OPERATOR. 01/1995 to 01/1999 Company Name I HAD OWNED SEVERAL SMALL BUSINESSES FOR VIDEO RENTAL AND SALES. WE ALSO PROVIDED TO REPAIR THE VCRS. PHONES AND PAGERS AT THE TIME. 01/1990 to 01/1995 REPAIR SPECIALIST Company Name － City , State REPAIR CIRCUIT BOARDS AND ASSEMBLIES. Education 1987 SONTHORMOK VOCATIONAL SCHOOL CAPITAL PHNOM PENH 2009 SAINT PETERSBURG COLLEGE Certifications VCRS & PAGERS REPAIR 1995-1999 CHICAGO, ILLINOIS Skills ASSEMBLER, LCD, MECHANICAL, ESS, PAINT, PAINTER, SALES, SOLDERING, PHONES, VIDEO

AVIATION

FINANCE MANAGER Summary preparing annual budgets, monitoring key accounts and credit control. Having the ability to handle complex assignments effectively & possessing the confidence to work as part of a team or independently. Abdul Majeed is presently looking for a suitable opportunity position with a forward thinking company where he can excel, deliver & achieve his potential. MBA -Finance with 20 years' experience in the field of accounts & finance. Expertise in spearheading corporate and financial planning initiatives in Commercial Operation, Accounts & Finance, Auditing & Taxation, MIS, Exports Management and export document negotiation. Expertise in designing and implementing systems to achieve financial discipline and improve the overall efficiency of the organization. Strong analytical skills Good relationship management & negotiation skills in liaising with Banks, other financial institutions and various regulatory authorities. Well versed with SAP, Oracle Business Suite 11i and Tally. Experience Finance Manager February 2001 to September 2014 Determining financial objectives. Designing & implementing systems, policies & procedures to facilitate internal financial control. Preparing Annual Budget and forecasting trends. Developing reports for top management summarizing the business financial position in areas of income, expenses, capital usage and cash flows, and coordinate the preparation of strategic plans, budgets and financial forecast. Developing and updating accounting, finance and management policies and procedures. Effective Cash Flow Management Monitoring budgets and comparing them with actual cost and revenues related to production, marketing and capital. Coordinating the preparation, maintenance and filing of projected P&L Account, Bills Discounting and Balance Sheet as required by bank authorities and other financial institutions. Coordinate the preparation of Financial Statements, Financial Reports for internal usage. Getting control accounts reconciled and sorting out the discrepancies Liaison with business related organizations such as Banks, and preparing budget cum systemizing departmental work. Handling local Bank of queries for export/import matters and carrying out all correspondence with the bank Remitting foreign currency for import advance & other expenses like traveling, consultancy, advertising and project export. Negotiating with the banks for export documentation requirement. Opening LC for inland and foreign party, bank guarantee for the import. Processing of Purchase Bills of Raw Material, Asset & Passing Bills of expenses from various departments Implementing training courses for new recruits At Fama Trading Company Riyadh, K.S.A Prepare and submit the group's monthly financial results, budget and quarterly rolling forecasts and complete the reporting requirements to the parent company Perform detailed account analysis and corporate month-end processing and reporting Maintain the general ledger, ensuring compliance with Saudi Arabian Standards Review the monthly Business Activity Statements and review all monthly balance sheet reconciliations Monitor stock levels and perform inventory reconciliations Supervise the annual audits (internal and external) Review and make decisions on credit limits of new and existing customers Review and authorize the weekly accounts payable run Improve existing processes and streamline workflows Managed the corporate finance tasks including all financial, management and statutory accounting and reporting Prepared and interpreted the actual monthly financial statements, forecasts, budgets and 5-year plans and reviewed the balance sheet reconciliations Managed intercompany processes and monitored KPIs Prepared documentation to assist with preparing legislative and statutory returns, including Zakat, Prepared statutory reporting and liaised with auditors on the year-end audit Supervised back office operations including management of staff Managed, reviewed, evaluated, selected and implemented group consolidation and group OLAP applications Maintained and administered the corporate financial accounting system (Oracle Financials) Prepared, maintained and developed the corporate section of group policies and procedures Prepared the monthly payroll and all related employees, Prepared reports summarizing the forecast company business activity and financial position. Determined depreciation rates to apply to capital assets Supervised employees in the Finance and Administration Department and was responsible for the overall direction, coordination and evaluation of this unit Coordinated the preparation of year-end statutory accounts and tax return Established and maintained relations with banks and other financial institutions Prepared reports required by regulatory agencies and arranged for audits of company accounts. Chief Accountant January 1997 to January 1999 At Global Suhaimi Company Dammam, Saudi Arabia Responsible of overall financial and accounting function of the company including Annual Budgets, Cash flow, Designed and Implemented internal control and financial policies, Preparation of office procedures including the assigning of duties and responsibilities of all the staff in accounts Department. Responsibilities: Supervised day to day activities of the Finance Department for the Company. Prepared monthly provisions and closing of Accounts & also to prepare MIS reports Prepared and reviewing of financial statements, budget, forecast, monthly business performance, revenue collections, bank reconciliation and sales analysis, etc. Processed payrolls on time, transfer and reconcile payments to payroll and ledgers. Maintained of Fixed Assets register, preparation of Fixed Assets schedule and depreciation schedule monthly. Controlled and supervise all the activities of accounts department Prepared of various daily MIS report for management decision making & Payroll Daily preparation of bank reconciliation Daily reconciliation of credit card collection Direct dealings with the bank Dealings with the credit card dispute problems Aging the customer account and follow up for timely payment Prepared of cash flow & Payment Schedules Salary preparation and processing to bank Handling the daily operations and maintenance of accounts All customers /payable account reconciliation and maintain the accounts Finalization of Accounts Dealings with the external auditors Weekly reports for the follow up for Receivables with clients and do the necessary arrangements to collect the payments on time, preparing payments for the suppliers on time, etc. Supervised the accountants on the daily financial transactions, ensuring all general ledger, accounts payable / receivables, accruals, prepayments, current assets, accrued income and correctly booked and Co. policies / procedures are operating effectively. Supervise/Manage Accounting staff Generating and preparing Financial Statement Prepared Budget Posting and directing accounts transactions Prepared Annual Zakat declaration Advanced Financial Reports Finalized Company Medical insurance policies contract. Prepared of financial polices & Internal control Verification all accounting entries Prepared of Balance Sheet Prepared of Trial Balance Follow up L/C up to define cost of each item's Financial and sales report. Supervised the inventory control. Dealing with Banks. Accountant May 1992 to September 1996 Company Name － City Maintained basic accounts, book keeping Reconciliation of Bank statements Ledger entries, journal entries Customer relations Invoice entries and cross checking Prepared and analyzed financial statements Making Cheques for parties Maintained Ledger for Sales, purchase Making Vouchers & Entries in Computer Cash Handling & Preparation of Day Book. Education Master's degree M.B.A : Finance Brooklyn Park University Finance Location: Pennsylvania United States of America Certifications Urdu Level: Expert Hindi Level: Expert Arabic Level: Intermediate English Level: Expert Personal Information Birth Date: 22 April 1970 (Age: 44) Gender: Male Nationality: India Residence Country: Riyadh, Saudi Arabia Visa Status: Residency Visa (Transferable) Marital Status: Married Number of Dependents: 3 Driving License Issued From: Saudi Arabia Skills account reconciliation, Accounting, accounts payable, accruals, streamline, advertising, Arabic, balance sheet, Trial Balance, bank reconciliation, basic, book keeping, Book, Budgets, Budget, C, Cash Flow, Cash Handling, closing, corporate finance, credit, clients, Customer relations, decision making, Designing, directing, direction, documentation, English, filing, Finance, Financial, financial and accounting, financial accounting, Financial Statements, Fixed Assets, forecasting, general ledger, Hindi, insurance, inventory, inventory control, Ledger, marketing, office, MIS, Negotiating, OLAP, Oracle Financials, Payroll, policies, processes, reporting, requirement, Sales, sales analysis, statutory accounts, strategic plans, tax, Urdu, year-end Additional Information Personal Information Birth Date: 22 April 1970 (Age: 44) Gender: Male Nationality: India Residence Country: Riyadh, Saudi Arabia Visa Status: Residency Visa (Transferable) Marital Status: Married Number of Dependents: 3 Driving License Issued From: Saudi Arabia Professional Affiliations Arab Accreditation Council Membership/Role: BPU 2013-11-36453 Member since: November 2013

FINANCE

AVIATION MAINTENANCE EGRESS LEADING PETTY OFFICER LEADING PETTY OFFICER Summary To obtain a position that will utilize my unique technical and management skills acquired during my military career. Maintains an Active Government Secret Security Clearance Expert in Aviation Environmental Control and Egress Systems, Quality Assurance, Maintenance Management, Training and Safety. Proficient in Microsoft Word, Excel, and Power Point. Collateral Duty Inspector on Egress/Environmental Control Systems for 8 years. Collateral Duty Quality Assurance Representative for Aviation Egress and Ordnance Systems for 5 years. Full Systems Quality Assurance Representative 1 year. Quality Assurance Safety Observer for CADS/PADS 6 years. F/A-18E/F Low Power Engine/APU Turn Operator Qualified F/A-18 Super Hornet Plane Captain. Assuming responsibilities of Daily/Turnaround inspections, servicing and operation of twelve 65 million dollar aircraft, ensuring all are in full mission capable status. Diligently showing expertise in emergency procedures and ground safety for 31 fighter pilots/aircrew and 245 maintenance personnel. Aviation Gas Free Engineer/Confined Space Entry Supervisor and Safety Observer. Excellent communication, team building and leadership abilities. Experience Aviation Maintenance Egress Leading Petty Officer Leading Petty Officer October 2001 to Current Company Name Meritorious Unit Commendation. Accomplishing over 3,000 mishap free flight hours, while maintaining a safe work environment. Awarded Humanitarian Service Medal in lieu of 2004 Tsunami relief efforts in Banda Aceh, Indonesia. Received Good Conduct Medal (4), for 3 years of obedient and zealous behavior. Global War on Terrorism Service Medal. Directly supported global war on terrorism while deployed to 5th Fleet Area of Responsibility in Persian and Arabian Gulfs. Global War on Terrorism Expeditionary Medal. For supporting global war on terrorism while deployed to 5th Fleet Area of Responsibility in Oman and Persian Gulfs. Sea Service Ribbon (5). Marksmanship Medal. Qualified as an expert marksman on the 9 mm M9 pistol National Defense Service Medal. Navy Squadron Battle Effectiveness Award. Sustained superior performance in an operational environment within a command. Enlisted Aviation Warfare Specialist Wings. Focused on the field of Aviation Warfare, specializing in Administration and Logistics, CPR/First Aid and Safety. Junior Sailor of the Quarter, 1st Quarter FY14. Spearheaded the VFA-2 Coats for Kids Christmas Drive. Directly involved in Atsugi, Japan Kanagawa Prefecture community trash pick-up. Volunteered to lead personnel during NAF Atsugi, Japan's Earth Day base clean up. Quality Assurance Representative Enforced US Navy quality assurance guidelines for more than 230 maintenance personnel and over 50,000 production man-hours of aircraft scheduled/unscheduled maintenance tasks. Conducted over 500 final safe for flight inspections ensuring highest quality of work. Audited and monitored 44 Safety programs and 13 work centers related to aviation compliance and regulations. Established controls, maintained documentation, and interpreted test results as Quality Assurance Representative. Conducted Gas Free tests on over 30 fuel cells/tanks, issued Certificates for safe entry, and monitored completion on 12 F/A-18F aircraft. Aviation Maintenance Egress Work Center Shift Supervisor Supervised 16 personnel in performing scheduled/unscheduled maintenance on the Egress and Environmental Control systems of over 300 FA18-A/B/C/D/E/F aircraft. Responsible for the qualification and training of 50 personnel from 9 fleet squadrons transitioning from F-14's to F/A-18E/F platform including the qualification of 8 Collateral Duty Inspectors. Volunteered as an instructor for advancement training, indoctrination, and Warfare training contributing to the advancement of 31 personnel and 15 Warfare qualifications. Implemented superior technical and troubleshooting techniques ensuring optimum aircraft performance and combat readiness in ever changing high stress environment. Aviation Egress and Environmental Control Systems Technician Trained over 800 sailors in aviation maintenance practices and repair of F/A-18A/B/C/D/E/F aircraft egress, environmental and cryogenics systems. Attended Advanced Egress and Environmental Control Systems Maintenance Courses, gaining vast knowledge in troubleshooting Egress, Environmental Control and Cryogenics Systems. Maintained/repaired Egress, Environmental Control and Cryogenic Systems on over 300 F/A-18A/B/C/D/E/F aircraft. Worked flight controls, power plants and related equipment as full systems Quality Assurance Representative. Excellent Schematic/technical manual/diagram interpretation. Education Specialized Military Schools/Training: Advanced Environmental Control and Safety Equipment Maintenance and Troubleshooting; Navy Course: C-555-0056, ALSS Configuration Management, Navy Course: C-555-0046, Nalcomis OOMA QA Administration, Leadership Techniques Advanced and Primary; Quality Assurance Safety Observer; Gas Free Engineering; Work Center Leading Petty Officer; Aviation/Aircraft Support Advanced Corrosion Control; Electro static Discharge. Satisfactorily completed 728 Day Maintenance Refresher Course of instruction instructed by Martin Baker Representative (Joe Glasser) on Martin-Baker SJU-17 Series Naval Aircrew Common Ejection Seats (NACES). Course consisted of Principles of Operation, 728 Day Inspection Procedures, Arming and De-arming Procedures and Ejection Seat removal and Installation. Completed Navy Knowledge Online Professional Military Education via Naval Warfare College E-1 through E-7. Completed Navy Knowledge Online Course "Managing Anger/Stress in Work Environments". : 1 1996 Graduate of Gateway High School － City , State Graduated 2 years early with Valedictorian scores ranked top 5 out of 300 candidates) 1998-1999 Attended Foothill College through Local Union Iron Workers #155 2013-2014 Attended Grand Canyon University completing four courses, earning 16 credits toward Ba of Science : Public Safety and Emergency Management Public Safety and Emergency Management Skills book, C, Configuration Management, counseling, CPR, documentation, First Aid, instruction, instructor, interpretation, Leadership, Logistics, Managing, Navy, Naval, personnel, pick, quality, quality assurance, QA, Safety, teamwork, Troubleshooting

AVIATION

PATIENT CARE TECHNICIAN Professional Summary Proficient and caring Nursing team member offering over 6 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Skills Patient services Feeding assistance Qualified in patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control and aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting and clinical documentation Recording vital signs Work History Patient Care Technician , 03/2015 to Current Company Name – City , State Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs. Certified Nursing Assistant , 05/2014 to 02/2015 Company Name – City , State Helped patients effectively manage routine bathing, grooming and other hygiene needs Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs Private Duty Home Healthcare Aide , 01/2013 to 11/2013 Company Name – City , State Cooked meals and assisted patients with eating tasks to support healthy nutrition Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient Managed large range of services including pet care, phone screening and shopping Performed household tasks such as laundry, dusting, washing dishes and vacuuming Accompanied clients to medical appointments Retail Associate , 12/2009 to 01/2011 Company Name – City , State Organized store merchandise racks and displays to promote and maintain visually appealing environments Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Skilled using cash register including processing sales discounts and refunds Greeted customers, helped locate merchandise and suggested suitable options Education High School Diploma Armijo High School - City , State Some College (No Degree) : Criminal Justice And Nursing Solano Community College - City , State Certifcate : Medical Assisting , 2011 Boston Reed - City Skills Patient services Feeding assistance Qualified in patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control and aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting and clinical documentation Recording vital signs Work History Patient Care Technician , 03/2015 to Current Company Name – City , State Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs. Certified Nursing Assistant , 05/2014 to 02/2015 Company Name – City , State Helped patients effectively manage routine bathing, grooming and other hygiene needs Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs Private Duty Home Healthcare Aide , 01/2013 to 11/2013 Company Name – City , State Cooked meals and assisted patients with eating tasks to support healthy nutrition Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient Managed large range of services including pet care, phone screening and shopping Performed household tasks such as laundry, dusting, washing dishes and vacuuming Accompanied clients to medical appointments Retail Associate , 12/2009 to 01/2011 Company Name – City , State Organized store merchandise racks and displays to promote and maintain visually appealing environments Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Skilled using cash register including processing sales discounts and refunds Greeted customers, helped locate merchandise and suggested suitable options

HEALTHCARE

INDEPENDENT BEAUTY ADVISOR Career Overview To gain an entry-level position in the customer service industry with room for growth and advancement that will lead to a lasting relationship. Core Strengths Customer service expert Energetic work attitude Courteous demeanor Sharp problem solver Top sales performer Telecommunication skills Adaptive team player Strong organizational skills Work Experience Independent Beauty Advisor , 10/2013 － Current Company Name － City , State Provide individualized client facials and product profiles Fill customer beauty product orders Recruit new potential beauty advisors Commercial Lines Specialist , 01/2013 － 09/2013 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests.  Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through.  Presented account proposals in a professional and timely manner.  Customer Service Repsresentative , 11/2012 － 01/2013 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests.  Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through.  Presented account proposals in a professional and timely manner.  Teller , 02/2012 － 05/2012 Company Name － City , State Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Processed an average of 100  transactions each day in a timely manner.  Helped customers select products that best fit their personal needs. Opened and closed the store, which included counting cash drawers and making bank deposits. Informed customers about all product lines and banking services offered by the company. Processed all transactions accurately and in a timely fashion. Insurance Agent , 02/2012 － 05/2012 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests. Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through. Presented account proposals in a professional and timely manner.  Customer Service Representative , 07/2011 － 02/2012 Company Name － City , State Finalized and maintained all types of personal lines insurance policies within the agency.  Followed up with potential clients regarding online information requests. Presented and clearly explained insurance policy options to clients based on their needs and goals. Promoted client retention through high-quality service and follow through. Administrative/Receptionist , 02/2011 － 07/2011 Company Name － City , State Front desk reception/administration, incoming calls, coordinating client and partner meeting for trust and various other wealth management services. Processing teller transactions, large cash handling, responsible for balancing a cash drawer daily. Assistant clients with their account needs and maintenance, processing check orders. Sales and Customer Service Representative , 12/2010 － 02/2011 Company Name － City , State Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Presented and clearly explained insurance policy options to clients based on their needs and goals. Finalized and maintained all types of personal lines insurance policies within the agency. New Account Representative/ Teller , 12/2009 － 12/2010 Company Name － City , State Open new accounts for consumer and business customers to fit their budgetary and banking needs. Teller activities include cashing checks. Process deposits and change orders. Balances cash drawer ensuring accuracy. Cross sells services and of course, a vast, working knowledge of cashier operation. Sales and Customer Service Representative , 09/2009 － 12/2009 Company Name － City , State Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Presented and clearly explained insurance policy options to clients based on their needs and goals.  Finalized and maintained all types of personal lines insurance policies within the agency. Substitute Teacher , 09/2009 － 12/2009 Company Name － City , State Substitute teacher for all Magnolia ISD campuses and grades. Lead Teller , 09/2006 － 09/2009 Company Name － City , State Provide great service, help customers succeed, and be a Team leader. Lead Tellers work in a challenging, fast-paced environment. Motivating the tellers and others to work efficiently for the customer's satisfaction. Train and cross-train tellers and other lead tellers. Assist tellers in their transactions and giving overrides as needed. Large cash handling for cash drawer, vault and ensuring that all tellers are in balance every day. Processing transactions for customers to help them manage their finances. Recommending additional products and services to meet customers' needs. Referring customers to your Wells Fargo partners. Manage others to meet daily, monthly, and quarterly sales goals as individuals and as a team. Sub-contractor , 05/2006 － 09/2006 Company Name － City , State Warehouse work involving heavy lifting. Measuring and mixing chemicals and oils to ensure the highest quality product. Operate large mixers and distributing machines for packaging and shipping orders. Bakery Lead, ICS associate, Apparel Sales Floor Associate , 06/2004 － 05/2006 Company Name － City , State Bakery Lead - Supervising others and their work; as well as delegating duties to bakery employees to ensure a clean and productive bakery. Placing orders to keep shelves well stocked, as well as frying and glazing donuts and cake decorating to fulfill customer orders. Completed monthly audits and sanitary standards. Completed monthly inventory reports. Ensured a well-stocked backroom, built displays, unloaded trucks. Assisted customers with all of their needs. Zoned apparel areas. Educational Background Lone Star College Montgomery － City , State , USA Associate of Arts Business Administration Coursework in Business Administration and Organizational Development , degree not completed Skills 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Type 35 WPM, Typing, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills. Awards Who's Who Among American High School Students 2000  Outstanding student award: Dean's List Lonestar College Montgomery Campus Fall 2011 Certifications Casualty and Property P&C Insurance License received 2011

APPAREL

GRAPHIC DESIGNER Experience Graphic Designer January 2014 to January 2015 Company Name － City , State With a personal interest in design, Rowena served as one of the Club Officers from Fall 2014 to Spring 2015 as the Graphic Designer where she designs and creates event posters not only for the club itself but also other clubs on campus. Human Resource Manager - Intern January 2006 Company Name － City , State Sales Person January 2002 to January 2004 Company Name － City , State Education 2010 Holy Innocents' High School Singapore Singapore Journalism , 2015 De Anza College － City , State Journalism Additional Information profile Rowena is a dedicated aspiring fashion journalist hoping to transfer from De Anza College to Rutgers University in Fall 2016. Skills Graphic Designer, posters

DESIGNER

COMMUNICATIONS DIRECTOR Professional Summary Seasoned communications pro and results-driven communications strategist with award-winning writing and editing credentials, proven successes in media relations/pitching, and longtime experience in Web and social media content. Skills Superior verbal and written communication skills Excellent media contacts Crisis communication Web content Brand development and management Analytical thinker PowerPoint presentations Adobe Photoshop Work History Communications director , 09/2013 to Current Company Name – City , State Responsible for all internal and external communications for non-profit agency providing counseling, shelter and services to 90,000 Pennsylvanians each year. Media relations/government relations/fundraising. Web site design and content/social media (Facebook, Twitter, YouTube, Pinterest). Annual report/statewide fatality report/publications design & content. Developed and managed communications strategies, plans and budgets. Planned and launched innovative, creative and effective communications campaigns, such as a press conference to honor domestic violence victims at Capitol Rotunda which resulted in participation by governor and 19 legislators and statewide media coverage. Oversaw and adhered to the communications department budget. Communications director Pennsylvania Auditor General , 01/2005 to 01/2013 Company Name – City , State Responsible for all internal and external communications for department of 750 employees serving 12.5 million state residents Issued more than 300 press releases each year, plus media inquiries Web site design and content/social media National award for "PR on a Shoestring'' & honorable mention for Web site Special assignments reporter, Pittsburgh Tribune-Review (2004-2005) Focused on in-depth background reports on topical political, economic issues High-profile breaking news such as President Reagan's state funeral Recognized as business writer of year by Pennsylvania Society of Professional Journalists for coverage of US Airways' bankruptcy. Chief communications officer , 08/2001 to 04/2003 Company Name – City , State Responsible for all internal and external communications for Fortune 700 international toolmaker with more than 14,000 employees in 64 global markets, including Germany, India and China. Speechwriting, annual report and other executive communications, community relations, government relations, corporate philanthropy. Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts. Developed and managed communications strategies, plans and budgets. Vice president , 02/1998 to 08/2001 Company Name – City , State Speechwriting, annual reports, crisis communications, government relations. Marketing communications and strategic planning. Blue-chip clients included Firestone (Explorer tire fiasco), HealthSouth, Visa. Developed key messaging, branding and positioning statements. Planned and launched innovative, creative and effective communications campaigns, such as Os-Cal bone supplement, placing former Olympic skater Peggy Fleming on ABC's "Good Morning, America''  Manager , 12/1996 to 02/1998 Company Name – City , State Responsible for all external communications for Fortune 500 natural-gas utility with more than 350,000 customers in Pennsylvania and Maryland. Media relations, customer relations, government relations, marketing. Public Utility Commission as a model in the state. Developed and managed communications strategies, plans and budgets. Created and implemented external and internal communications strategies for key company initiatives such as energy deregulation and retail shopping for natural gas Editor/Reporter , 09/1985 to 12/1996 Company Name – City , State Award-winning reporter and editor with experience in sports, news, business. Assigned to major stories including sale of Pittsburgh Pirates, financial collapse of Westinghouse Electric, and energy deregulation in Pa. Editor/Reporter , 09/1981 to 09/1985 Company Name – City , State As scholastic sports editor, operated staff of 12 full-time reporters, copy editors and photographers for sixth-largest Sunday paper in U.S. Investigative reporter in sports, news. Education Bachelor of Arts : Communications , 1977 Pennsylvania State University - City , State communications Reporter and editor of Daily Collegian, college newspaper MFA : creative non-fiction , June 2004 Spalding University - City , State Accomplishments Youngest scholastic sports editor in nation at top-10 Sunday newspaper Numerous communications awards, including PA business writer of year and national award for PR on a Shoestring Oversaw communications for auditor general's 2008 re-election campaign that rolled up third-largest vote total in PA history, outpolling President Obama in Keystone State Crisis communications for Fortune 700 companies including Firestone, Equitable Resources and Kennametal Inc. Skills agency, community relations, content, counseling, creative writing, crisis communications, clients, customer relations, editor, financial, fundraising, government, Explorer, marketing, Marketing communications, Media relations, natural-gas, press releases, PR, profit, publications, reporter, Speechwriting, stories, strategic planning, Web site design and content, Web site, professional writing, writer, annual reports Additional Information Awards: Pennsylvania Keystone Press Award, first place, 1990 Golden Quill Award, first place, 1989 Associated Press Sports Editors, fifth place (national), 1986 Associated Press Managing Editors, first place, 1979

PUBLIC-RELATIONS

FINANCE DIRECTOR Summary Finance Director with experience in strategic planning, budgeting and accounting. Highlights Data trending Motivated Professional Process implementation Process implementation Staff leadership and development Experience Company Name May 2012 to Current Finance Director City , State Implemented new Accounting procedures within Quickbooks. Prepare company payroll and submit to ADP bimonthly. Work daily with Microsoft Excel in creating worksheets when needed. Prepare monthly Payroll Financial Statements for the Corporation. Review Financial Statements within Quickbooks. Work Directly with HR Director, Standards Compliance Coordinator, Treasurer and CEO. Company Name July 2011 to May 2012 Systems Manager City , State Process all Medicaid Claims as well as billing errors, denials and payments. Entered new Medicaid patient Enrollment papers into Medical Program Daily. Analyze patient accounts daily for errors. Assist Financial Director daily with various tasks. Process and post Medicaid billing daily. Developed work with data entry including: Customer and Patient Satisfaction, Clinical Monthly Packets as well as the Employee Census. Company Name June 2008 to March 2010 Staff Accountant City , State Analyzed financial and accounting records Used Accounting and Auditing Sox procedures to evaluate information and review compliances Conducted payroll audits and inventory counts Assisted with internal audits Applied cash deposits against accounts receivables daily Reviewed Journal Entries and monthly Landowner Statements to pass Sox compliance Education YOUNGSTOWN STATE UNIVERSITY 2008 Bachelor of Science : Business Administration City , State , US Skills •Microsoft Excel -- Intermediate skill level •Microsoft Acess -- Basic skill level •Quickbooks -- 3 years experience •ADP Payroll System -- 3 years experience

FINANCE

AMC COMPUTER SPECIALIST AND INTERN Summary Information Technology Specialist with twenty nine years of experience launching environments focused on telecommunications concepts, principles methods, practices and solutions. Savvy, compassionate, impact oriented performer with attention to detail, technological know-how, and lifecycle project planning expertise. Successfully manages accounts while analyzing technical requirements to ensure client and customer satisfaction and enterprise integrity. Consistently develops innovative and workable solutions to unique customer requirements. An effective IT Manager with a proven track record for building highly productive teams with healthy morale. Promotes security awareness ensuring sound security principles are implemented. Highlights Strong Interpersonal skills Exceptional Listening and perception skills Excels in writing Information Technology SME Timely Efficient Test and Evaluation Expertise Leadership Management Project Management Conflict Resolution Cobol Programming ADA Programming Procurement Clerk BPA's Acquisition Experience COR Formal Briefings Accomplishments I provide spiritual support within my organization on a daily basis. I serve as Branch Chief and Division Chief whenever I am appointed. I Initiate and facilitate impromptu meetings with the technology team to share pertinent information or to solve workplace issues. I am a mentor and sponsor of ATEC HQ's Customer Support Intern and Summer hire. I represent ATEC in many Command sponsored special events as a singer, actress and mistress of ceremonies. Experience AMC Computer Specialist and Intern Sep 1989 to Sep 1992 Company Name － City , State As a Lead Cobol Programmer: Wrote two programs to estimate the cost for the Panama Canal Conflict. Coordinated with QA testers for end-to-end unit testing and post-production testing.Implemented system security and data assurance software.Developed custom software solutions for the organization.Oversaw deployment, configuration and documentation procedures.Implemented and tested enhancement feature requests to enhance product functionality.Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.Drafted two project work plans per week.Organized and held meetings with stakeholders, contractor product teams and customers. Coordinated all hardware acquisitions.Coded user-customizable applications that converted raw data from design engine to easily understandable graphical formats. Computer Specialist (Special Assignment) Jun 1992 to Oct 1993 Company Name － City , State Detailed as Junior Engineer for PM EWRSTA Camp Evans (Wall, New Jersey). In this capacity I assisted the Lead Software Engineer in writing the code to repair the Kiowa 58D helicopter computer module. Project was successful From coding to test and evaluation. Authorized to go TDY to Fort Bragg, N.C. to test our code in the vehicle. Briefed 300 civilians and 60 soldiers on the test, evaluations and repair of the aircraft under of the orders the PMEWRSTA PM Colonel Arthur Hurtado (Fort Myers, Florida) In addition, I served as a Lead Project Manager using the Artemis Schedule Publisher software to track Electronic Warfare systems and the respected repair schedules. Information Technology Specialist Sep 1992 to Sep 2011 Company Name － City , State Experienced in management of principles, evaluation techniques and systems management and planning (2003-2011). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011). Served as the only CECOM Command ADA Programmer. Information Technology Specialist Sep 2011 to Current Company Name － City , State Effective Acting branch and division chief of Customer Support Branch ATEC Headquarters (G6), APG, Maryland (2013-2015). SWE on Information Systems Security (2011-2015). Implements IT concepts, principles and methods and practices, providing technical oversight and Headquarters systems monitoring (2011- 2015). Identifies and solves complex technological problems by determining accuracy and relevance of information while evaluating potential sources of information and disseminating solutions (2011-2015). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2011-2015). Knowledge of Local Area Network security requirements and techniques tor protecting computer systems from viruses, datatampering, and unauthorized system entry (2011-2015) Skillfully analyzes, plans, designs, implements, documents, assesses, and manages enterprise structural framework(2011-2015). Knowledgeable of system requirements and techniques for planning current and future system architecture requirements (2011-2015). Expertise in Information Technology security principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities leading to security certification or accreditation (2011-2015). Knowledgeable of telecommunications characteristics and capabilities of systems, media, equipment, and related software systems (2011-2015). Ability to assess risk factors and advise on vulnerability to attack from a variety of sources and procedures and methods for protection of systems and applications.(2011-2015). Defines and executes application alignment with business strategy, performance, service levels, business intelligence and management, data privacy, compliance/policy and information security. (2011-2015). Expertly applies analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations (2011-2015). Utilizes knowledge of information technology principles, methods, and security regulations and policies to administer various information security programs (2011-2015). Ensures confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools (2011-2015). Served as Lead IT Specialist providing computer, networking and peripheral support to ATEC Headquarters QIP's in RTC, DTC and JITC (2014) Education Bachelor of Arts , Business Admin and Management January 2016 Pillar College － City , State , USA I am currently a full-time student maintaining a 4.0 GPA in an accelerated program. I have completed the following classes: Organizational Management, Business Management, Business Communications and Theology. Security-Plus Certification Microsoft Certified Professional (MCP) , Computer Software 2006 CED Solutions － City , State , USA I have earned, maintained and utilized my Security Plus certification. Defense Acquisition University Training Course Completion: ACQ 1 01, 1 30 & 201; SAMJOJ , CLE 003 & 060, ACQ 2036 Army Civilian Training, Education Development and System Courses Moving from Technical Professional to Management Project Information Technology Management Information Assurance Fundamentals (IAF) Introduction to Project Management , Acquisition Workforce 2015 Defense Acquisition University － City , State , USA I will acquire my Information Technology Level 3 certification in November 2015. Certifications Microsoft Certified Professional (MCP) Security Plus Skills Procurement Clerk, Purchasing Agent, Computer Programmer, Contracting Officer Representative (COR), Customer Support,Information Technology, Information Security, Hardware, Network systems, Decision Making, Information Systems, IT Strategy, Local Area Network, Microsoft Certified Professional, MCP, Policies, Processes, Project Management, Risk Assessment

INFORMATION-TECHNOLOGY

DIRECTOR IT CLIENT SERVICES FILMS & OPERATIONS AND TECHNICAL SERVICES WEST COAST Executive Profile I have over 20 years of experience in Information Technology spanning from Entertainment, Internet, Healthcare, Automotive, and Banking Industries. I managed staff in each of these industries doing everything from budgeting, staffing, planning, and installations and managing day-to-day operations. I coordinated and setup infrastructure in house and remote events. I have done M&A of major companies such as ESPN, ABC Family, Touchstone Television and most recently DreamWorks Animations. Good with analytic and financial skill. I have a Master of Science in Computer Information Systems and I am ITIL certified. Core Competencies Highly motivated visionary with excellent organizational leadership skill. Highly analytical and detail-oriented. Team oriented and ability to work well under pressure. Strong interpersonal and communication (written and verbal) skill. Ability to establish priorities, developed timelines, and determine accountabilities. Self-motivated, flexible, hands-on approach and able to work in a fast paced environment. Exceptional knowledge of service and application delivery, as well as successful service level agreements Able to work independently with little or no supervision. Demonstrated ability to collaborate and problem solve with executives and department managers. Strong presentation and communication skill Core Accomplishments Director of IT Services (Operation CIO) and first ever head of NFL Network IT department since its inception and national launch in late 2003.  I reported directly President and CEO Steve Bornstein. Built NFL Network from the ground up which included the creation and execution of: architecture of the data center, Voice over IP (VoIP) company telephony system, Video Conference systems, key architect of NFL Network IT infrastructure, in charge of vendor contract negotiation and management, established OEM procurement agreements for hardware and software assets. I oversaw and managed all aspects of NFL Network's studio and remote shows technical operations, managed IT staff in charge of production and infrastructure support.  This level of 24/7 support was essential for NFL Network's more than 2500 hours of live studio programming that includes NFL Total Access, NFL GameDay Morning, NFL GameDay Final, Around the League Live and Path to the Draft. Of the original 100 million dollars investment by NFL Network, 1 million dollars was used in the creation of the IT infrastructures, asset procurement, and establishment of a data center.  I was a key architect in the creation of the NFL Network, which is now producing over 1 billion dollar in annual subscription revenue. I created and oversaw deployment of a new company-wide inventory asset tracking system for TV Production.  Led to a $2 million cost avoidance per year. I initiated and implemented new TV Pilot desktop and laptop deployment process that saved the company $78,000 annually. ·       Spearheaded and implemented employee performance metrics system, which were used to create monthly, quarterly and annual reports for the CIO, CFO and management. Built out Post Production, Edit bays, media asset management at NFL as well as NBCUniversal. Implemented video encoding process for on demand delivery ·       Completed RFPs and ERP, Vendor Management. Coordinated and installed Infrastructure and Operations for 12 consecutive Super Bowls. Professional Experience 10/2015 to 11/2016 Director IT Client Services Films & Operations and Technical Services West Coast Company Name － City , State Responsible for overseeing the team that provides technical support for West Coast Operations & Technical Services as well as Universal Pictures clients both domestically and abroad.  This included communications and support for end users, their applications, and their computing devices.  As Director of client services I manage and oversee 1 director, 3 team managers, 6 team leads, 4 team coordinators and 27 technical supports analysts across the country and Canada.  Worked to integrate DreamWorks desktop and laptops equipment as part of a 3.8 billion dollar acquisition.  Oversaw Broadcast team as well as postproduction.  Worked with digital rights and content distributions. 04/2014 to 10/2015 Director IT Client Services NBC Entertainment and TV Production Company Name － City , State Responsible for overseeing the team that provides technical support for NBC Entertainments, NBC Distribution, Universal Cable Productions and Universal TV Productions clients domestically and abroad, as well as communications with, end users for their computing devices and the applications that run on those devices. I created an inventory control system to better track our assets as well as global naming convention for company assets. Manage business-aligned client services team, which included technical lead, team coordinator, and data analysts. Maintain solid business relationships with vendors, and original equipment manufacturers (OEMs), and internal chain of command. Communicated and provided bi-weekly update and monthly reports regarding overall health of client services support along with status of planned infrastructure changes, which would affect our end user experience. Identified, documented, and maintained list of department leaders & key business contacts with the application and infrastructure leaders of the company. Maintain solid application, infrastructure, client services, and corporate relationships. Attended application staff meetings and function as a dotted-line report for all responsibilities. Provided application leader with updates regarding key issues and workplace changes. Coordinated business communication with application and infrastructure projects and corporate initiatives with leadership and chain of command. Coordinated project responsibilities with infrastructure liaison and made decisions of project assignment and of ownership of each project. Investigated and communicated any adverse impacts to our infrastructure and systems due to upgrades or implementation of system changes. Coordinated and managed infrastructure and system-wide changes through workplace technology team (HW/SW upgrades), security team (PC patches), enterprise services team (email/identity management), and core computer team (mostly network/file related). Communicated on a frequent basis system health and any system maintenance down time to client services team, business users, application leader and infrastructures leader. Managed high priority issues and escalations with multiple user impact until problem ticket were closed and resolution communicated to stakeholders. Manage overall health of the queue by re-shuffling resources where/when needed and intervened/reassigned tickets missing SLA's to technical lead. Oversaw and initiated workplace related projects with CS team including PC/Mac refreshes, upgrades, and maintenance. Microsoft office migrations, upgrades to Windows 10, etc. Provided technical training plan and coordinated on-site courses for all CS Analysts and technical leads. Monitored metrics including ticket service levels and customer satisfaction surveys. Created inventory control program for the company assets. Over saw workplace technology for TV Production Director IT Services 10/2003 to 05/2014 Director IT Services (Operation CIO) Company Name － City , State I was brought in from Disney as the first IT person for NFL Network when we started this company from the ground up. I reported directly to the CEO. I built and ran the company as department head for over 10 years. Built IT infrastructure and continued making improvements and technological advancements to what NFL Network is today. Built out TV studio, which consisted of multiple control rooms and sound stages. Setup Post Production facility and workflow. Managed and operate within departmental Capital (CAPEX) and Operational (OPEX) budget parameters. Implemented encoding process and infrastructure. Implemented media management I supported all facets of the 24/7 operations for NFL Network and NFL Digital Media, which included nfl.com, all 32 team sites, and NFL Fantasy football. Operations were located in Culver City with multiple remote sites across the country, which included LAN/WAN, computer servers, telecommunications systems (Cisco VoIP Telephone), desktop computers, laptop computers, disaster recovery systems, productions and remote operations system and infrastructure. We were responsible for creating identification (ID) badges for staff and vetted personnel, security access to restricted areas and facilities, set up digital video recording (DVR) Security Camera systems throughout the facilities. I worked on IT budget, procurement, and contracts for both production facilities in Culver City and all remote facilities across the country. We were the first major media production facility to use virtual private network (VPN) Devices and voice over internet protocol (VoIP) over our various devices. I was key and integral part of building from the ground up and in charge of the information and data systems infrastructure of the NFL Network and NFL.com. We built infrastructure that can support engineering as well as business needs. I co-chaired Business Continuity and Resilience Services (BCRS) project for NFL as a whole. 03/1997 to 09/2003 Senior Technical Advisor Executive Support System Implementation Company Name － City , State I reported directly to the CIO. I started out as temporary helpdesk analyst; I was hired on full time and was promoted from Helpdesk Analyst to Analyst to Lead Analyst to Supervisor to Manager. When ABC moved from Century City to Burbank, I was promoted to Manager of Executives Support for Disney/ABC and eventually became Senior Technical Advisor for ABC TV. As a Manager of Executive Support I oversaw 13 systems support analysts plus independent contractor for both East and West Coast to support executives of Disney, ABC Television, ESPN and Touchstone as well as productions on a 24x7 schedule. Coordinate the over all system support process to ensure that all executives and productions computers function properly, and personally provide services to top key executives of the corporation. Proactively researched, implemented and supported leading edge solutions to ensure that Disney/ABC executives are on the cutting edge of technologies. I was involved in procuring and providing Personal Digital Assistants (PDs) and Blackberries cell phones to Disney executives with login scripts. Lead efforts in diagnosing, resolving, and maintaining hardware, software, operating system, network, and backup recovery services for the enterprise. I established standard operating procedures (SOP) and corporate policies for use throughout the company. Interacted with clients and provided client surveys to ensure system support team provided quality services. I had open communication with other departments such as Local Area Networks (LAN) services, telecommunications department, and emails support group to resolve any system support issues our personnel may be experiencing. I communicated directly to CIO on all operations and implementation personnel. I oversaw corporate purchasing and asset management, which included software, hardware and computer equipment rentals. Prepare monthly system support activity and progress report for both East and West Coast. Prepare departmental budget as well as long range planning. When Disney acquired Touchstone, I was there to facilitate the integration between the two companies and transition Touchstone personnel to Century City facility. I spearheaded the migration of Touchstone's Macintosh ("Mac") systems with PCs systems for business reasons. Touchstone had 43 concurrent pilot Mac systems running and 1,000 rental computers being used in studio prior to the migration effort. We supported all the various Mac systems during migration effort until end user was fully migrated to PC based machines. I was an integral part in planning, preparing, and designing the information systems infrastructure for the ABC building when Disney relocated 400 ABC network employees from New York and Century City site to Burbank. I also was key integrator of ESPN, BVTV, and BVTV International into our corporate network. The ABC Building housed 1,000 employees. I was on the committee when Disney Consolidated 160,000 employees and hundreds of domains globally into 7 corporate domains in Active Directory. I was also present acquisition of ABC Family by Disney. I was an active member and technical consultant in the planning, integration, and migration of ABC Family TV from Saban building in Westwood to the ABC Building in Burbank. Education 2005 Master of Science : Computer Information Systems University of Phoenix － City , State , USA Computer Information Systems 1989 Bachelor of Science : Electrical and Electronics Engineer California State Polytechnic University － City , State , USA Electrical and Electronics Engineer Information Technology Infrastructure Library (ITIL) Foundation Certified Implementing Cisco Unified Communications Manager, Part 1 8.0 Supporting Windows Exchange Server 2000 Enterprise Edition CommVault Backup Corporate Management Training: *Operational Management *Conflict Management *Preventing Workplace Violence *Diversity and Inclusion *Code of Conduct *Preventing Workplace Harassment *Protecting Creative Content *Protecting Company Information Skills Apple, Dell, IBM, HP, Lenovo, Microsoft, AirWatch Network Management, TCP/IP, LAN/WAN, DNS, DAS, Remote Network, Multi-Site Infrastructure, Architecture, IPSEC VPN, Site-to-Site, WiFi Network, IPTV Active Directory, Microsoft Exchange, Unified Communications, Group Policies Disaster Recovery (DR), Business Continuity, Data Centers Built and Operations 24x7 Helpdesk, Desktop Support, Operations, Telecom Software Development Life Cycle (SDLC), MS SQL, My SQL, MS Access, Share Point Internet, Intranet Strong analytical skills, Key Performance Indicator (KPI), Metrics, SLA Vendor Management, Vendor Contracts negotiations, Procurement, Software licensing Capital and Operating Budget, ROI, Fiscal, Long Range Planning IT Compliance, IT Security, Cyber Security Recruitment, Retention, People Management, Leadership, Team development, Training

DIGITAL-MEDIA

PATIENT ADVOCATE Summary Compassionate and professional  Crisis Specialist  who believes excellent people skills and open communication are essential functions of successful client advocacy. Highlights Exceptional organizational skills Mediation State government background Proficient in NIMS and ICS  Creative problem solver Empathetic Emergency response training Natural leader Excellent interpersonal skills Accomplishments Effectively manage caseloads of more than  50 clients at any given time with Cardon Outreach. Promoted to Case Assistant after 4 months of employment with Chippewa River Industries Received Letter of Recognition and Letter of Accomplishment from the MN DOC Warden for correctional excellence Experience Patient Advocate November 2015 to Current Company Name － City , State Created and maintained all patient accounts in Mpower and updated the hospital on any progression in obtaining Medicaid coverage. Educated patients about the different types of Medicaid Advocated for the patients on their behalf when working with the county to get Medicaid coverage. Managed a caseload up to 50-60 patients. Maintained patient privacy and confidential patient information. Case Assistant/Job and Life Skills Coach July 2013 to November 2015 Company Name － City , State Reported and documented relevant information as it pertained to the clients behaviors and their well being to the Job Developer and DVR. Conducted comprehensive initial in-home and in-office vocational assessments prior to first wraparound meetings. Documented all clients' information including service plans, vocational reports and progress notes. Conducted outreach, advocacy and rehabilitative services for vocational cases and crisis intervention if needed. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills for successful community employment and life skills. Created, "Job Coaching 101" and presented to new and existing job coaches Office Administration Specialist Senior January 2012 to February 2013 Company Name － City , State Promoted to Office Administrator in 2012 in the OPH prison education department Supervised offenders within the education department and kept track of their discipline/payroll Proficient in the MARCS and Crystal Reports databases Drafted memos and letterheads for the Education Director using Microsoft Office Administered TABE testing for offenders obtaining their GED/HSED Coordinated the Reading is Fundamental Book Fair for institution offenders as well as the offender graduation Successfully learned the OPH Offender Education Channel media software, designing a custom schedule for televised education lessons within the institution. Correctional Officer July 2005 to January 2012 Company Name － City , State Enforced resident behavior management system and wrote incident reports for infractions following ICS protocol. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Served as a new officer mentor, member of the Conflict Resolution Committee and a Diversity Instructor Created the training module, "Generations in the Workplace" using Power Point while a Diversity Instructor. Successfully completed the "Learning to Lead" training seminar and the only non-supervisory staff to attend and complete this series Promoted into two Work out of Class opportunities (Corrections Manufacturing Specialist and Office Administration Senior) during my time as an officer. Point of Sale Supervisor March 2002 to August 2004 Company Name － City , State Supervised up to 20 teammates per shift. Analyzed sales transactions and reported them to Sales Manager. Received recognition from the Shopko CEO for providing excellent customer service. Education Sociology Leadership Studies , Present Fort Hays State University － City , State Minor: Leadership Studies A.A.S : Criminal Justice , 6/2005 Rasmussen College － City , State Criminal Justice FEMA - IS-00019.15 Supervisor EEO Course Certification : 10/2015 ICS 100 for Hospitals : 10/2015 FEMA Minnesota Department of Corrections *Learning to Lead Certificate *Part one of the departments supervisory course : 1/2012 Skills Public Relations, Case Management, Client Advocacy Community Service Disaster Responder American Red Cross - Altoona, WI (Northwestern Region) January 2016 to Present Currently training via online for Disaster Relief certification Child Adocate Turning Point Domestic Abuse Shelter - River Falls WI March-2005 to June 2005  Worked with children of domestic abuse situations. Led circle groups for children 5 to 10 years old. ​

ADVOCATE

SENIOR INVESTMENT BANKING SALES ANALYST Summary To obtain a sales position utilizing my sales, leadership, consultative, and strategic thinking strengths. Experience Senior Investment Banking Sales Analyst May 2013 to Current Company Name － City , State 2014 Quota Attainment - 195% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $70 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management. Investment Banking Sales Analyst February 2012 to May 2013 Company Name － City , State 2012 Quota Attainment - 167% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $40 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management. Investment Sales Analyst January 2011 to February 2012 Company Name － City , State 2011 Quota Attainment - 240% Responsible for building, maintaining, and sales related to a $10 Million Managed REIT Hedge Fund Conduct quarterly credit analysis and reviews for company and investors to build successful long term partnerships Created detailed reporting and compliance reporting including financial statements and fund performance Implemented Global Investment Sales and Performance Standards across the firm. Registered Investment Representative March 2009 to January 2011 Company Name － City , State 2010 Quota Attainment - 180% Responsible for assisting in sales and research for multiple hedge funds Created weekly portfolio attribution reports based on asset type and REIT operating sector to assist with securing new clients Enforced compliance of internal code of ethics Supported portfolio manager's investment thesis by analyzing and concluding that REIT preferred shares outperformed common shares directly after equity offerings in the beginning of the second quarter 2009 Surveyed over 330 properties and projected revenues for future performance. Outside Sales Representative June 2008 to April 2009 Company Name － City , State Responsible for booking over $100K in revenue. Full-service tour operator specializing in trips to Mexico as well as College Football game day trips. Arranged travel for over 100 clients and successfully negotiated multiple sales and marketing contracts. Door Knocked and walked up to people to drive sales. Financial Analyst December 2008 to January 2009 Company Name － City , State Created $3.4 million Real Estate Development proposal for a multi-family residential community in San Antonio. Created an asset-level pro-forma and financial model to achieve target IRR's of 18% or better. Competed and defended proposal in the National NAHB Competition in Las Vegas. Education Bachelor of Science : Finance , December 2009 Arizona State University, W.P. Carey School of Business － City , State GPA: Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Finance Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Interests Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient Skills acquisitions, closing, contracts, credit analysis, clients, due diligence, equity, financing, financial, financial statements, funds, government, Investment Banking, marketing, mergers, Outside sales, proposal, Real Estate, reporting, research, Sales, San, strategic, type Additional Information Delta Sigma PI: Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient

BANKING

ASSOCIATE MANAGER OF DESIGN 𝐖: michellehong.squarespace.com Work History Company Name - Designer City , State 03/2019 - Current • Private label cad illustrations for a manufacturer who produces for Stitchfix • 19 piece (FW' 19) sweater collection for La Mamba Apparel (Vendor sells to Urban Outfitter and Dillards) • 3 month term(about 120 pieces) completing light sweaters, outerwear, tops, dresses, jumpsuit, and bottom designs for Spr/Smr '20 (Cozy Co Apparel- domestic manufacturer) • 25 piece in house loungewear cad artist for a manufacturer who caters towards Anthropologie. Company Name - Associate Manager Of Design City , State 02/2018 - 01/2019 Coordinate partnership between J.O.A and DBA (marketing agency) to help create the last collection for influencer Chriselle Lim. Lead designer of the Chriselle Lim Collection for Spring 2019 and responsible for merchandising and presentation. Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints. Work closely with the Creative Director to ensure top quality product and cater design towards client's demands. Establish relations with the Director of Sales to discuss project feasibility and budget costs.  Managed all aspect of project coordination; including creation of mood boards, sourcing fabrications, and actively involved in fitting sessions with technical team. Successfully led project scheduling and budgeting to be exclusively sold to Nordstrom, Bloomingdales, and Shopbop. Company Name - Import Designer City , State 02/2017 - 01/2019 Company Name - Associate Designer City , State 08/2015 - 11/2017 Company Name - Assistant Designer City , State 06/2014 - 08/2015 Company Name - Assistant Graphic Designer City , State 07/2013 - 06/2014 Skills Computer-Aided Design (CAD) Product development Sales and marketing Project management Motivated team player Excellent work ethic Education FIDM/Fashion Institute Of Design & Merchandising City , State 2013 Bachelor's : Fashion Design Accomplishments Increased J.O.A's revenue in 2019 by 30-40% during the Magic/Project Show and LA Market Week in regards to cohesive team-work with senior designer upon promotion. Successfully created Chriselle Lim's collaborative 2019 spring collection with J.O.A from start to finish which was exclusively sold to Nordstorm, Shopbop, and Bloomingdales.

APPAREL

SALES ASSOCIATE Summary I have been with IBC for nearly a year, and I am looking forward to continuing my carreer as the Sales Lead for the Moore Branch. I am determined to help my branch continue to grow, and I am excited to continue to develop our Tellers and Sales Associates into outstanding, motivaded, and productive IBC employees. I tried my very best to make sure our customers were satisfied and had a great experience at our dealership. *Maintained a positive attitude throughout the day, despite any difficult situations that may have presented themselves. Experience 10/2015 to Current Sales Associate Company Name － City , State I am responsible for opening all types of accounts, personal and business, and collecting all the required documentation for those accounts. I am also responsible for ensuring that all proper documents are signed, scanned, and saved to the appropriate systems. I perform routine maintenance on all accounts. I Prepare Consumer and Small Business Loan applications, complete with all supporting documents, and send them to the appropriate Loan Liason. I prepare Legal Document Review Forms, along with any/all supporting documents, (Death Certificates, Marriage Licenses, Trust Documents, Wills, etc.) and send them to our legal department for review. After I hear back, I revise/close the account needing legal review. I often need to determine if an account may need a fraud hold placed on it, and submit the proper paperwork. I make, answer, and return phone calls, and help customers with whatever they may need. Issue and deactivate Debit Cards on a daily basis, based on a customer's needs. I am responsible for our Vault procedures here at our branch. I help balance, sell, buy, ship money in/out. Accommplishments:. I have reached at least Bronze performance every month, often reaching Silver and Gold. I am responsible for the day to day activity that happens inside the branch. I received recognition for being a top performer during the second quarter of 2015. I have helped Moore Branch perform at Bronze, being the only sales associate in the branch, and without even having a manager. I am able to navigate Precision, Horizon, Outlook, IMS, DX Enterprise, Elan, and any other website or system we use here at IBC. 06/2014 to 12/2014 Assistand/Warranty Administrator Company Name － City , State Conduct all payment transactions for the Service Department. Submit warranty claims. Send out invoices and bills to third party repair shops. Receive payments and reimbursements. Send all service reminders via email. Complete check out of rental cars. Scann all records into the database. Order and deliver lunch for all employees and customers on Saturdays. Answer all phone calls directed to the service department. Set up service appointments. Advise customers when their vehicles were ready for pickup. Communicated with the mechanics and service advisors frequently in order to help the days run smoothly, and to help accomplish the work needed to be done. 11/2009 to 09/2015 Company Name － City , State Greet parents with a smile and a warm, inviting attitude. Direct children to the appropriate place; make sure he/she is happy and comfortable. Sort through backpacks and homework and notes that have been sent by parents, or paperwork that has been returned to the teachers, and distribute the things where they need to go. Keep the classroom clean and organized. Take inventory of the classroom supplies and order more when necessary. Submit and distribute book orders and fundraiser information. Type and send all correspondence to parents as needed. Plan activities for the week. Make sure to have one on one time with each student every day. Substitute in the front office as needed: Answer/transfer calls; take messages;take messages; receive money and keep record of it;type newsletters for the school; any other needs that may have to be taken care of. Accomplishments:. Learned patience, kindness, and how to stay organized, focused and calm under pressure. I feel that my greatest accomplishment at FUMC was the positive impact I had on my students and their parents' lives. There is no better feeling in the world than to know that you have made a positive difference in someone's life. Education and Training May 2008 High School Diploma Madill High School － City , State Graduated in the top 10% of my class *Captain of our Drill Team *President of the High School Show Choir Jan. 2010 Elementary Education Ardmore Higher Education Center － City , State Elementary Education 3.4 Unfortunately did not receive a degree. I withdrew from classes to take care of my grandmother. Work History Company Name Skills balance, book, database, Debit, documentation, email, Forms, front office, IMS, inventory, Legal, notes, money, Outlook, Enterprise, newsletters, sales, take messages, phone, Type, website Additional Information 2

SALES

CONSULTANT Summary Resourceful Marketing Manager accomplished in all aspects of program and project management, content/collateral development, web/online marketing, including web development and design, social media, and SEM. Self-starter skilled at analyzing market trends and customer/stakeholder needs to develop and manage highly-effective programs and campaigns. Team player with strong ability to communicate effectively with technology, and business audiences. Highlights Web Marketing Product Marketing Event Marketing Marketing & Corporate Communications Web & Content Design Creative/Collateral Design, Development & Management Japanese Localization Accomplishments Organized and co-produced Japan's first large-scale multi-media event Digital Be-In Tokyo 95 collaborating with Verbum Inc. and IDG Japan, and delivered a short keynote at the event in Japan Translated “Legal Care For Your Software” by Daniel Remer and “JAWS MAUI” by Charles Lyon which were successfully published in Japan Wrote and published articles in publications both in the US and Japan Increased company revenue by $3 million each through OEM marketing programs and account management at GO and 3Com Experience Consultant 06/2001 to Current Company Name City , State Consulted for firms including Customers Matter, Panasonic USA, VS Technologies, and Uniforce Sales & Engineering. My services included; Program/Project Management, market research, event manage website design &development, Content/Collateral Development and Management Event Management Public Relations, Japanese Localization and Management. Successfully launched new company website and raised the company's visibility in the market for Uniforce Sales & Engineering by developing architecture, UI, content, and managing the back-end development with an agency. Business Development Director 03/2012 to 04/2013 Company Name City , State Successfully opened company's first operation in the US. Identified, developed and evaluated business development and marketing strategies based on company objectives and market trends. Successfully raised company visibility, increased sales by 70% with marketing programs and developing new English website, including architecture, content, UI, and PHP pages. US Business Development Manager 10/2006 to 07/2008 Company Name City , State Developed and implemented business development and marketing strategies for Machine Vision products. Successfully established visibility in the market through events, ads, and updating company website. Director, North Asia Marketing 10/1999 to 06/2001 Company Name City , State Developed, budgeted, and implemented marketing plans for China, Japan, and Korea. Managed Japanese localization of company website. Successfully supported all country managers and channel partners in exceeding revenue goals through these marketing programs. Consultant 01/1993 to 10/1999 Company Name City , State Consulted for firms including Sybase (SAP), Claris (Apple), Fractal Design (Corel), National Semiconductor J, Dun & Bradstreet J, PacBell (AT & T), and Intelligard (EMC). My services included program/project development & management, account management, event management, public relations and corporate communications, collateral design, development and production, and Japanese localization. Successfully assisted PacBell in rolling out new DSL marketing campaign by setting up telemarketing infrastructure Successfully launched corporate identityat press events for National Semiconductor Japan Successfully managed a product launch event for Dun & Bradstreet Japan Identified and successfully recruited channel partners for Fractal Design Successfully launched new products in Japan through a variety of events and programs including localization for Sybase Japan OEM Program Manager 01/1991 to 01/1992 Company Name City , State Developed and managed marketing strategies and programs for each OEM prospect. Successfully sold OEM licenses to 3 prospects and increased company revenue by $3 million . Assisted with Japanese localization of presentation and manual. Japan Marketing Manager, Product Manager 05/1988 to 08/1991 Company Name City , State Successfully launched 3+ Open for Macintosh by developing and implementing MRD and integrated marketing plans as Product Manager. Collaborating with Japan Country Manager on Japan Business Development, developed and managed marketing programs for channel partners and OEMs. Successfully assisted Country Manager in selling $3 million OEM license. Successfully assisted CEO in identifying and recruiting the first CEO for 3COM Japan. Education Bachelor : Business and English Literature Aoyama Gakuin University City , Japan Business and English Literature Marketing Principles, Technical Marketing, Market Research, HTML at UC Berkeley Extension, CA Public Relations, Event Management at San Jose SU Extension, CA Web Design, Adobe CS, CSS, JavaScript, Business Law, Accounting, at Foothill /De Anza JC, CA www.mikikos.com Skills Content/Collateral/Web Design with Adobe Creative Suite, HTML, CSS, JavaScript, PHP Client, MS Office Japanese linguistics and localization with SDL Tool

CONSULTANT

MEDIA SERVICES COORDINATOR Summary Life-long San Antonio resident, dedicated and technically skilled professional with a diverse background, strong people skills, team player, highly organized, excellent collaboration and communication skills, ability to multi-task and adapt well to change. Excellent in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Highlights Proficient in Microsoft Office applications, Quick Books Pro, Google Tools/Apps for Education, Type 70 WPM, 10-Key by touch with accuracy, HTML5, CSS, Basic PHP, Adobe Creative Cloud, Techsmith Relay, Camtasia, Snag-it, Web Research skills, Web 2.0 tools, Video-Web conference skills, Mass deployment and configuration of iOS device skills, Clear understanding of Project cost, Excellent Customer Service skills, Strong Analytical, Collaboration, Communication, Written, Organizational, and Multi-tasking skills. Accomplishments Led the development of inventory control metric system. Decreased the number of issues in an electronic classroom by developing metric system of technology issues. Experience Media Services Coordinator 01/2009 to Current Company Name City , State Responsible for all accounting and financial functions, AP, AR, PR, GL/bank reconciliations and month-end closing, prepare financial reports, track travel, purchase departmental supplies, upkeep of office equipment * Assists Director in budget planning based on asset tracking and depreciation of capital equipment * Responsible for the tracking of a number of expense accounts for construction projects, supply and expenses, grants and one time initiative budgets * Responsible for reviewing and processing contractor draws in a timely manner ensuring all services and supplies have been rendered * Purchaser for all AV classroom technology equipment * Monitor and troubleshoot AV technology classroom issues at a tier II level, dispatch technicians as needed * Responsible for the upkeep of helpdesk ticketing systems * Assist the Director and Audio Visual Classroom Technology Design/Project Manager in various special projects as well as provide technical support for video conferences, webinars and various other multi-media services * Assist in the management of technology in newly designed and commissioned classrooms; deploying tablet touch controls and similar multi-media equipment * Serve as the Lynda.com Campus Administrator, prepares monthly statistical reports for VP, CITO and Director * Coordinate all AV equipment delivery set ups for TU community events and visiting group events * Responsible for hiring and managing the evening supervisor as well as student workers, process payroll in a timely manner, approve vacation / sick leave, coordinate staff schedules and training * Lead social media journalist for the CLT; coordinate departmental tours, new student / faculty orientations * Responsible for the upkeep of AV inventory, demonstration of AV equipment for checkout, upkeep of 3D printer, provide technical training and support for the 3D printer Credit Manager / Billing Coordinator 01/2006 to 01/2009 Company Name City , State Responsible for accounts receivables and month end closing duties * Responsible for all Group Billing of accounts generating over 300K in revenue / Customized Invoicing * Responsible for all Credit card transactions and handling disputes * Responsible for all aspects of direct billing, credit references, and collections and other city ledger accounts * Conduct monthly credit committee meetings, prepare monthly write-off report * Assist Controller and Assistant Controller in developing, implementing financial/office policies * Work closely with Sales, Catering Managers to ensure all client billing requests are met * Responsible for implementing / managing new technology and trouble shoot common accounting issues Developer 01/1998 to 01/2006 Company Name City , State Office Manager / Leasing Manager * Office Manager and Leasing Manager for Property Management Firm * Responsible for all accounting and financial functions, AP, AR, PR, GL/bank reconciliations and month-end closing * Assistant Project Manager for construction of newly developed properties, monitor jobsite procured material and receiving and warehousing functions ensuring materials are purchased in accordance with project technical specifications * Manage subcontractor administration, review and execute contractor draws and change orders * Oversee the administrative systems/operations of the office, including interviewing, hiring and managing staff, implementing / managing new technology * Prepare and review of all trusts, power of attorneys, leases, title commitments, and other miscellaneous mortgage loan and real estate legal documents * Monitor and maintain all employee personnel files, including payroll * Maintain good customer relationship with tenants, coordinated property tours of commercial and residential properties. First point of contact to handle tenant inquires and complaints * Responsible for rent rolls, pay or vacate notices, lease renewals, rent increase notices, market rate analysis * Heavy calendar scheduling, events and meeting coordination, and travel arrangements for owner Education Associate of Applied Science : Digital Media Northwest Vista College 2012-Present Northwest Vista College | Associate of Applied Science, Concentration in Digital Media Presentations International Programs Presentation - to assist international students with various skills such as payroll deposits, obtaining Social Security card, obtaining campus employment, etc. Skills Accounting, Reconciliations, Closing Procedures, AP, AR, Bank Reconciliations, GL, Payroll, Project Manager, Public Relations, Property Management, Scheduling, Travel Arrangements, Budget, Correspondence, Billing, Credit, Credit Card Reconciliations, , Change Orders, Interviewing, Leasing, Office Manager, Helpdesk ticketing system and reporting, Inventory, Process Payroll, Purchaser, Technical Support, Training, Customer Service, Excellent Customer Service Skills, Highly Organized, Microsoft Office, Ms Office, Quick Books Pro, Receptionist, Team Player, Typing, Very Organized

DIGITAL-MEDIA

OFFICE MANAGER Career Focus Exceptionally organized and efficient Office Manager with over 13 years experience in the office environment. Seeking a challenging role in a dynamic organization. Summary of Skills AS400/Kronos/Anosos/Cerner. As well with proprietary software for data entry and retrieval; update and maintain customer data; skilled with Microsoft Office and QuickBooks Pro Accomplishments Reduced office expenses by finding smarter solutions for vendors, suppliers and services. Professional Experience 01/2013 to Current Office Manager Company Name － City , State Assisted with designing information and operational support systems. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls. Monitored daily banking transactions. Maintained annual and monthly budgets. Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Obtained information by contacting appropriate personnel or patients. Scanned incoming documentation. Consolidated diverse medical records. Followed-up with insurance companies and individuals to resolve discrepancies. Maintained complete confidentiality in accordance with organization and legal requirements. Kept department clean, organized and professional. Maintained 100% compliance with all hospital and government regulations. Conceptualized and implemented new and more efficient filing system. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Administered, directed and coordinated the activities of the agency. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Jumped in to fill gaps for on call rotation when necessary. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses. Observed strict confidentiality and safeguarded all patient-related information. Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of [number] employees each shift. Reviewed and approved time cards for processing by payroll department. Routinely evaluated the overall resident care within the facility and diligently enforced high standards. Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families. Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines. Monitored infection control procedures to ensure facility-wide health and safety. Effectively served as an advisory resource by providing patient/family experience expertise. Effectively served as an advisory resource by providing patient/family experience expertise. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Analyzed facility activities and data to properly assess risk management and improve services. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Made recommendations to improve technical practices. 01/2013 to Current Secretary Company Name － City , State Responsible for coordinating patient activities with nursing staff, physicians and other hospital personnel and departments. Time clock entries. 01/2008 to 01/2009 Scheduling Staff Company Name － City , State Transferred legal paper files to electronic (CD). Redacted confidential information from legal documents. 01/2004 to 01/2007 Pharmacy Assistant Company Name － City , State Assist pharmacist in filling and dispensing prescriptions to customers. Order and stock drugs, supplies, and over the counter merchandise. Enter and update patient records and inventory. Prepare and process third-party insurance claims. Process invoices and construct accounting entries electronically via in-house system (AS400). 01/2003 to 01/2004 Lifeguard/Swim Instructor/Aquatic Fitness Trainer Company Name － City , State Certified in first aid, CPR, lifeguard training, and pool operations. Alertly identified and reported emergency situations; calmly talked with the victims while coordinating emergency response. Watched over pool and checked chemical readings. Conducted aquatic aerobics for elderly and arthritic adults. Provided critical information to emergency service departments as part of 911 operations. 01/2002 to 01/2003 Bank Teller Company Name － City , State Processed daily transactions for personal and commercial account holders. Provided excellent customer service. Utilized excellent sales techniques to recognize the needs of customers and matched those to available products and services. Education 2007 Associate of Applied Science : Business Administration/Accounting Raritan Valley Community College － City , State Professional Affiliations The American Health Information Management Association- AHIMA Skills 10 key, accounting, AS400, calculators, CD, CPR, excellent customer service, customer service, data entry, fax machines, filling, first aid, general office, insurance, inventory, Process invoices, Kronos, legal, legal documents, Microsoft Office, nursing, personnel, copiers, QuickBooks Pro, sales, telephone

FITNESS