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Large casino with nice hotel. They offer a nice selection of slot machines. Staff is attentive and friendly. I personally love Ivva!! They still have some of the older WMS slots which is nice!! These newer slots that are brighter and higher quality graphics pay out smaller amounts more frequently. Let's say a machine pays back 87% (very fair estimate for michigan). If you play a slot that commonly pays back the 87% in small payouts, let's say .25-$15.00, you are much more likely to play your winnings through. This equals longer play time with drastically reduced chances of breaking even or leaving a winner. If you play an older slot, you may have an increased chance at hitting something for several hundred dollars. This leaves you in a great position to leave with your winnings!!! If you playing a slot that says big win and it's less than 5 bucks, get off that machine. It likely has a max payout of less than a hundred dollars for a perfect screen.
1
We ate at the 24/7 restaurant inside Firekeepers Casino today. My husband got a Philly cheesesteak sandwich which came with French fries. The sandwich was quite small and he received a very small portion of French fries. I ordered an omelet. It was huge and loaded with everything I asked for, but it was incredibly greasy. I propped my plate up on a knife and there was a whole pool of grease on the side of the plate. The toast was burned. This place used to be real good, but we won't go back anytime soon.
2
It was your typical casino with long lines later in the day. Many people spending their money. Lots of machines with variety.
0
Title says most of what is needed to be said. Unfortunately we weren't able to stay at the hotel (out of our price range at the time) but we were able to gamble and had a coupon for the buffet. The buffet was unbelievable. Pricey but well worth it. Everything you can think of is there, and it was all prepared fresh and delicious. My fiancé is a big seafood person and raved about the crab legs. Casino is very new and clean. Great atmosphere. Played the tables for a little while - up and down as always. Dealers were friendly and respectful. Great stop, hope to stay at the hotel sometime!
0
Myself and my girlfriend received free room stays for the month of May so we figured we would head up there for Memorial Day weekend with another couple. I tried booking the room back in April when I got the postcard for the free room and all the rooms were already booked. I even tried several other weekends in May with them being booked as well. I had to pay for a hotel adjacent to the hotel. I called the casino back after I booked the hotel to see if we could get a few free meals or free play since we are driving over two hours to get there and between the four of us, going to spend a decent amount of money there. Firekeepers would not even comp us a few meals for our trouble. Working in the Casino business myself I am highly disappointed in the lack of service Firekeepers gave us. Probably won't return after this trip.
3
We went on a bus trip to this casino. The slot machines are awesome even though we didn't win. There were even ones we hadn't seen before. The buffet, however, was very disappointing. When we got to the buffet for lunch, some friends from the bus were in line a couple of people behind us. We asked for a table with chairs because ond of them is in a wheelchair. They seated us on one side of the dining area but put them in an outer area across from where they put us. They had been told that we put all wheelchairs together. When I asked the hostess if this was true I was told yes. I then asked to be moved to where they were sitting and they did move us. However we didn't get good service after we were moved until I mentioned that I was going to review this on Trip Advisor. Then we were givinn great service. Wonder why.
0
After hearing nothing but rave reviews from my friends and co-workers, my wife and I decided to see what all the fuss was about. We went on a Tues. (which by the way, is senior day) and found the place hopping with older folks. We are penny slot players, and did not find many of our favorite slots from Vegas in the building. Also the min. bet on many of them were of the 50 cent a spin or more variety, very few were 20 cents a throw. We've been to Vegas 8 times now and I doubt we will go back to Firekeepers. I only saw 2 people cashing out for $100 or more, we dropped $110 in a couple of hours playing penny slots.
0
I'm not always a fan of food buffets, but this one is far better than others. The servers were very nice and interactive. I don't gamble so I don't have a review for the casino itself.
0
Went on a Friday night with my wife. We had a great time, though it was really packed. Went with the intent of spending 25 bucks each. My wife lost her money through the night on those darn penny slots. I won 60 on a 25 cent bet, abd turned that into 400 in blackjack.. The dealers at this casino are helpful and fun, they made the experience so much better!If you go here with the expectation of NOT losing money, you're obviously not going to have a great time.. The house always has the edge.. but if you go, knowing you're likely not going to get rich, but have fun spending a few dollars for the chance, then I suggest this place!
0
I have heard that this is a tight casino, I can't compare it to others, but I know all casinos are designed to make money. We usually go with the idea that we will spend 100 or so and that can last an hour or two and sometimes we win more than lose. We like going when they are giving away big prizes, about once a month. It adds a little more excitement. I think the best part of the casino is the buffet. It is the biggest I've been to in the area and the food is great! The prime rib or New York strip are top notch for the price, the fish is great and they have a good variety. Go with the idea of having fun and you will!
0
Nice for fun but I have not know very many winners! I have also heard it referred to as Money Keepers.
1
Spent three days and nights playing slots at the Firekeepers Casino and managed to leave with more money in our pockets then when we arrived. Would have to rate that an excellent adventure.
0
Relatively new casino located just east of Battle Creek. The facility is clean and has a modern decor that is sleek and attractive. Although smoking is allowed, there is not even the hint of cigarette smell present. The machines are modern and well cared for. The sounds are not overwhelming or bothersome and you can easily have a reasonable drink at the bar and carry on a conversation. The only criticism I have is that the bathrooms need a little more care as they were below the standard of cleanliness compared to the rest of the casino.
1
Visited this casino for the first time about a month after it opened. We visited this weekend and I will not go back.The smell of stail cigarette as soon as u hit the door was overpowering.in the slots areas there were full ashtrays and empty drink glasses everywhere.Not to be over critical the place was just filty and not well kept.I have been to other casinos in michigan and to me this was the dirtiest.We only go gambling about once a year so as far as payouts and comps I would not be a good judge.We go just for the fun and atmoshpere and fire keepers does not fit the bill for us .
6
Been going every weekend spending big money never win they never give any red hot points for all the money spent there Gun Lakes at least they give free plays every week stay away from firekeepers they take but not give back
10
Broke my own rule and went back.Seems like they take it a bit faster on senior days.Dealer had me in a chokehold the second I sat down.Never even close to even.Im thinking if phones didnt have clocks they probably wouldn't care about looking at them.But all in all truth is that building was built on the financial ruin of that county.maybe not yet
9
You have to be a member of their gambling club (free membership) to take advantage of the buffet, but it is well worth it.
1
Not one of the largest casinos in Michigan but they were able to stuff so much variety into this location. You can tell there was some thought put into the place.
0
I have gambled in many places, but this place is the tightest casino when it comes to comps. They need to get their act together. This is even more true since they charge $4 for a draught beer. On top of that I do agree that the have some very tight machines. On a sunday morning around 8 am their tables were set at $10 min on all tables. They do have some really great employees.
6
Four of us visited this casino last weekend and had a great time. It's a very friendly and fun atmosphere. We ate at the buffet and it was delicious - a great amount of food and selection for the money.
0
A small group of 8 enjoyed dining at the buffet. The slots were tight, but live music, and a festive atmosphere was greatly enjoyed. We went to the New Years Eve event in The Event Center, and it was fabulous. They were very well organized and the live entertainment did not disappoint. I will definitely return to The Firekeepers.
0
We spent the night here. The Casino is very nice 99% of the staff is very friendly and helpful. Won a nice amount of money .. Slots aren't very lose but craps and roulette were sweet. I would go again if I ended up in the area. It's very beautiful inside. Just don't eat there.
0
There's lots of slot machines, some table games, a buffet, cafeteria, restaurant, etc. Not much to say except that it was very clean when I visited and not as smokey as some casinos. They do have a large no-smoking section.
0
It's a casino so the house has the advantage. Sometimes you are disappointed and sometimes not. The staff are usually friendly and you can find decent food. I have always had problems with the ventilation as it is poor in many areas of the casino. The attached hotel has excellent rooms and a great pool but, unless you have a discount coupon, you will pay more than the usual local rate for a room. As a concert venue it is always disappointing. I spent 30+ years working in theatres all over the world and I know what makes a great performance venue. This is not it. Someone decided that they needed an all-purpose room. It is essentially a banquet room where they have lined up the dining room chairs. Most of the seats are flat on the floor. Someone should have consulted a theatre person and not a banquet manager. The sound is not the best and the seating is uncomfortable. For many concerts the crowd decides to stand for the whole thing so it is difficult to see. At one concert I could not see the stage or even the big screens on either side of the stage. I got out my Kindle and read a book. It was like having a very loud radio in the background. Someone needs to rethink that space.
1
We've been loyal visitors at Four Winds casino and hotel in New Buffalo, but decided to to try so,ething a bit different. We weren't disappointed. Very nice layout. Many more food options. Much better ventilation. We didn't stay in the hotel. As in most casinos, crazy expensive unless you're comped a room. Slots were fairly tight. Never hear any screaming and I sure didn't do any. Nicest think was as we left, we noticed we didn't smell like smoke. We'll come here more often. Be sure to get your Player's Club card. You can sign up on their website and it'll ne waiting for you.
1
This casino is large. Plenty of options. Slots seemed to pay out occasionally. Table games are abundant. I didn't feel the Comps added up as quickly as other casinos. Plenty of restaurant options.
1
This casino has a Vegas look ,but I did not find a lot of machines that I liked. It is a spacious and very well lit game room. The cocktails were reasonably priced and the staff was friendly. I eventually found some interesting machines and a had profitable night. Looking forward to my next trip to Marshall Mi.
0
Man o Man if you are a Non-Smoker - AVOID going to this place. It was a nice Casino and had fun but came home coughing and my clothes smelled like smoke. I would never go back unless they changed that policy. Even the food in the Buffet seemed to have a smoking taste to it so needless to say we didn't eat much after paying 20.00 for it.
3
We saw a promo ad for this casino offering a hotel room, food vouchers & free slot play credits. It is never known if these promos will be good ideas, but we gave it a mid-week try. The room was super nice with great bedding & an awesome bathroom w fluffy robes & double sinks! Everything seriously looked brand new, including the TV. The swimming pool had fun fountain spouts, the whirlpool was HUGE & had wonderful jets. There was even a sauna AND a steam room & on a weekday at 5:00pm, we had that whole space to ourselves. A lovely relaxing spot following our delicious free lunch buffet for two. We even had enough money on the promo to have a light supper later that evening. Check other restaurants on their website.There was no tax added to the room rate, so we were already UP even before hitting the casino floor. Almost every seat I sat in the whole day paid off a little with one slot machine giving me 55 free spins. Very fun time, even though we wished this was a no smoking place. They did a decent job with ventilation, but could use even more casino space for non-smoking guests. I would definitely return to Firekeeper's.
2
I didn't realize you could still smoke indoors in Michigan. We played roulette for about 30 minutes & slots about 15 but smoke was too much for me. Won't be returning.
5
Firekeeper's Casino has the worst customer service representative ever. Behind the glass door, the person who is there to help you, (Doesn't Care). My husband and I were informed that firekeeper's doesn't care if you stay or if you go, (so we left). I guess a place like that can afford to tell people that they don't need our business and that's o.k. I let my co/workers, family, friends and even strangers know about our experience there and to avoid giving firekeeper's any future business.
15
friendly atmosphere, great food and a really nice place to gamble. Small enough to be comfortable yet big enough for full service
0
Good times, beautiful casino! My fiance won $194 so that was good. I heard the buffet is really great from my friend who traveled with us, but we didn't get a chance to eat it.
1
This was our first time at Firekeepers Casino in Battle Creek. It was busy for a holiday Friday night, so it was sometimes hard to find a couple machines to play at. The property was very nice, clean and a great atmosphere. I enjoyed the live music playing in the bar and everyone seemed to be having a great time.
1
The casino is very confusing most of the time I am here it is a firetakers. A lot of machine but really they don't let you play.
4
Save your money your going to need it in the recession were in. Give to the needy and poor instead. So that way you can go to heaven
4
The smoke needs to be better managed. If you go to the casino in Mount Pleasant they have found a way to make the smoke minimal at best. Here is lingers everywhere. The decor is pretty. We ate the the buffet. Crab Legs and Prime rib. the Buffet is nothing special but it is not bad. It is fairly expensive but what do you expect with Prime Rib and crab legs. The layout is easy to work with and you can move around freely without too much congestion. The Mixed Vegetables and the turkey gravy are superb. The pizza is dry The service was very good and the building was very clean. Parking is easy. You are greeted when you come in the door by security and another staff member. That was nice. Over all it was pretty good. My mother uses a walker and they were excellent at accommodating her. Drop off at the front door with wide open parking lot. My greatest comment is the cleanliness especially the bathrooms. Very well kept. Free pop at the machines around the edges of the casino.
0
We had a good time in the casino. The machines seem to be geared for players to win once in a while which entices you to stay longer - which we did - we probably paid the rent for the casino! They do have a non smoking area for the sensitive people but the smoking part wasn't that bad.
1
I was forced to write this review after I read some of the terrible reviews. I feel sorry for the staff and management at Firekeepers that people are even allowed to review casinos. With that being said, my review is about the casino not the amount we win or lose when we visit. Firekeepers is hands down the cleanest, most updated casino in Michigan. The staff always goes out of their way to make sure our needs are met. My husband plays in the high stakes area and the service and amenities at Firekeepers high stakes area BLOW EVERY MICHIGAN CASINO OUT OF THE WATER. The comps at Firekeepers far exceed the comps at other Michigan casinos, so much so that we quit visiting other casinos and strictly invest in Firekeepers! Our host Lee goes above and beyond to make every trip enjoyable. Gambling is not a guaranteed income, that's what you have a job for. Sometimes you win and sometimes you lose but regardless of which you do, you cannot deny the pure class at Firekeepers Casino. Holding a grudge because you lost money? Here's an idea, DON'T GAMBLE.
3
We live in the Det. metro area so the drive is only a hour and a half to get there. The rooms are very clean as well as the whole Casino. The $5 dollar breakfast they have on Tuesday is great, just get there early or you'll be in line. The staff go's out of their way to keep u happy and I can't really think of any negative things to say about the place. Parking is ample and the restaurants on site all have good food.
1
My fiance and i were there 2 weekends ago and they had a drawing for 3 cars...one at 6pm, 1 at 8 then the final at 10pm...Anyhow the first 2 were drew in very fast fashion...Let me say i have been involved in very large value drawings...anyhow when 10pm came along it was a 40 minute wait watching the gals on the phone and the guy leaning in saying give us time were not ready. I stood right there from 930pm till the drawing with mic and video rolling...This final drawing was a 100& complete scam against the poor patrons waiting to have their winning entry drawn. THERE WAS NO NEED TO WAIT> THEY SHOULD HAD JUST SET EVERYONE FREE SO THEY DIDNT HAVE TO LITERALLY HAVE THEIR HEALS BURNING AS WELL AS HAVE THEIR HEALS TAKEN FOR A POOR RIDE.THE FINAL FORD SHELBY WAS FIXED FOR WHO THE CASINO WANTED TO HAVE A FEMALE WINNER WITH POINTS TO SAY THE LEAST IN THE HONOR THE WAY FIREKEEPERS WANTS THINGS CAUSE ALL THERE WERE SCAMMED ON THE FINAL DRAWING> I WILL NOT SPEAK ON THE OTHER 2. I JUST KNOW FOR A FACT THE SHLBY WAS A FIXED DRAWING AND OBVIOUS AT THAT. THE drawing for the porsche on the 10th of august who i would boycot do to facts that stand. I have been a regular at this casino for a year now stayed at least 15 nights and know when you smell smoke theres fire and dont let them be keepers with your patronage.Im being honest and need no money nor a car. Its simply a shame firekeepers has done this. I hope they have done this with shame. Use your money wisely and find a better payout/w perks casino. I feel bad i have helped fill the floors at firekeepers. Never again and i hope you believe this so you can have a possibility at winning at another casino. There are many. Find a new one! True, real and honest to be reviewing for you so you dont fall victim to lies. If they do this for a car then the machines are a whisper in the wind. At fire(burning your money)keepers no not burning your money their just stealing and scamming. ODDS ON THE MACHINES ARE VERYu003c VERY SLIM AS WELL. I have won although iwill let you know your odds at firekeepers are 30/100 at best...would rather put them in the 20/100% payout...Very transparent casino and their cards are falling...and not in the patrons favor...for the few that do win such as myself...consider yourself very lucky!
8
Stopped at this Casino on the way home from a shopping trip to Michigan City. Nicer, newer casino games and slots. Very clean bathrooms and casino floors. A lot of slots to chose from, we went on a Sunday around 6 and the crowd was not bad. Restaurants located in side were nice with a variety of food to chose from. We decided to eat at the food cafe and order pizza and salads, food was served with in 15 minutes and was pretty good. Prices were reasonable, medium pizza, cheese bread, salad for 4 was about $25. This also included drinks. WE all went home winners with the slots! Plan to stop by again when we are in the area. Security and staff were all very helpful with questions and directions.
1
Impressive from the outside, disappointing on the inside. The way the casino is laid out leaves much to be desired. And the atmosphere seemed dark and confining to me compared to newer places like the Hollywood franchises. Regarding the state of the art smoke filtration...meh - it was still smoky. We ate at the low budget restaurant 24/7. Place smelled like cooking oil/grease. Staff was the saving grace here, and at the players club. Can't say I won't be back - maybe if I happen to be close by, but its' not worth my 2-hour drive from the Toledo area. Unless the Beatles are playing in the concert room:-)
4
Boy, I don't know about you, but I have never been to such a greedy casino! They have regulars there who know what machine to play and win. But, if you don't you will lose every penny you came with, I am not kidding. I did not see one taxable jackpot in the four long hours I was there. I just wish the State of Michigan had any supervision of these Indian casinos. Can you imagine a casino with no outside supervision! They can do whatever they want. I don't think the machines pay out at all, unless you are a regular with their top card. Please, avoid this one!!!
11
Just returned from a trip to Firekeeper's. We originally went up to see The Band Perry perform but since we were there decided to play (& eat) a little at the casino as well. We did not stay at the Firekeepers hotel so I can't say anything about it. However, every staff person in the casino, restaurants, concert area, and bars we encountered was very friendly and helpful. The (complimentary) pop & coffee stations along the perimeter of the casino floor were especially nice when we didn't feel like alcohol. While there were ashtrays everywhere for the smokers, the casino didn't smell of smoke at all, so we never felt the need to visit the non-smoking section...We will definitely be going back!
0
it is new... Little to do except gamble. Needs a little more excitement, dancing or something to give a break and make it an fun experience verses just a place to gamble
1
We frequent at least once a month, great atmosphere and friendly people. Check out the Binglo on Friday nights--bingo in the dark with music and prizes.
0
good buffet best to go at dinner more pricey but better foods. Slots are changed a lot so there is always something new.
1
I have visited this casino on a couple different business trips to the Marshall area. This is one of the better casinos I have been to outside of Vegas or Atlantic City. Gaming floor is well laid out with a good variety of games. I have ate at the buffet a couple times and this is one of the better buffets available. A huge variety of food at a reasonable price.Well worth the trip to visit here.
2
Its a basic casino.. Easy parking.. Convient eats, good variety ..I didn't go to a show so I can't speak anymore than that.
1
I was pleasantly surprised by how big and nice Firekeeper's is. After being in Battle Creek for a couple days I wasn't expecting much, but it was great. Staff are nice, food good, and the design looks great. There were plenty of tables open even late at night.
1
We spent a few hours on the casino floor on three recent separate occasions. The stench of smoke shocked us. The place looks shiny and new (it's very attractive) but it smells like it's been there a long time. Perhaps management needs to improve the air filtration system, as we could find no escape from the smell. The non-smoking slot section is accessible from the casino floor and the entrance to the hotel. The air quality in that area wasn't great, either. That being said, the casino floor is very Vegas-like, with oodles of table games and slot machines with various denominations. We found many slot games we had not yet seen at other casinos we frequent. Soda and coffee stations are located on the perimeter for those who don't want alcohol. Service was excellent in the two casino-floor bars we visited. We will go back when visiting the area, remembering to wear washable clothes and to shower afterward. It's too bad that the air quality had such a negative effect on what were otherwise very pleasant experiences. Hope management takes a look.
3
We received a free room promotion, which we took advantage of for Father's Day. I won $400 when I had only $6 left to spend. The room was very nice: super clean, tastefully decorated. The bathroom was large and included a pocket door to separate the toilet area from the shower. The room is guaranteed smoke free and a $250 fine will be imposed. It did not have any smell of smoke, whatsoever. The casino is fun and bright and offers a multitude of games. Only one negative, which results in our frequenting a different casino, much farther from home: Hollywood Casino in Toledo, Ohio because it is a totally smoke free casino with an outside area available for smokers. If only the Michigan casinos, such as the beautiful Firekeepers would see the value in becoming smoke free. The restaurants were concerned about this switch over, and everyone of the owners and managers we have asked has responded it did not impact their customers. If they are quality, people will keep coming. So, even though I am grateful for my win and the free room, we cannot frequent a casino where smoking is allowed as our health is more important. Even being there for the time we were made us nervous, knowing we were ingesting second hand smoke. So, I am appealing to the owners of this otherwise beautiful and outstanding casino and hotel to reconsider a smoking ban. Surely, their customer base will be shrinking from so many dying from smoke related health issues- especially the baby boomers.
3
Fun turns to work real fast. Casino's are sucking the life out of communities. I would not recommend gambling locally.
7
I go to this Bingo hall because I love Bingo. They have the best payouts. Clean casino and hotel is a bit high, but worth it.
1
We went there for Mother's Day Brunch (we go regularly though). Mother's Day Brunch was excellent. The choices were endless and there were many breakfast choices and non breakfast choices. Each mom received a flower when done with brunch. It was a very nice place to have my family together for an upper scale meal.
1
My husband and I ate at Cafe 24/7 after a concert we attended at the casino. We just wanted to grab a quick sandwich and go. The service was mediocre at best. We had to flag down our waitress when we needed something. Food was absolutely terrible. I ordered a grilled chicken sandwich and when it was brought out I could not believe my eyes. The bun had so much grease on it, it was disgusting!! My husband ordered a Philly steak cheese sandwich and it had just as much grease on his bun also! After about 15 minutes trying to get our waitress over we decided to just leave and be done with it! Not impressed at all, we will never eat here again:(
5
Thank you for another great stay at the casinio. Friendly staff. Had my elderly mother with me valet went got her wheelchair no waiting. Check in verified we had the chair. Just a terrific time. Thank you for the comp.
0
Firekeepers is a large casino with wide rows and not very smoky for us non-smokers. The buffet offers a wide-variety of foods in a clean environment. Food temps were monitored several times during an hour visit. Dacey's sports bar has nice seating to watch the Tigers and their bloody Mary's are tasty and reasonably priced. Wait-staff, bartenders, and casino personnel were all friendly and polite. Will definitely return. Most of the negative reviews here tend to be about losing money. It's a casino and the odds are in the house favor to win or they go out of business. That said, as an adult, I monitored my own spending and stopped if I spent my nightly limit. No one at the casino forced anyone to put money in the machines when I was there.
0
It was clean and for allowing people to smoke in there you couldn't tell! The selection of slots you wanted to sit at was endless! No complaints
0
Wow,I reviewed a recent trip,with the questions I was asked to rate 1 to 5.I rated 3 number ones 1 number 2 and a 4.Apparently that equals an average of 4.Think we have a moderator completely biased in favor of the clowns a money keepers.I would say food was good but prime rib sandwich is all fat.So before going look in the mirror ask yourself if your kids deserve better.If they don't feel free and go spend there college tuition.Or if your older spend a thousand that night and on your grandchildrens next birthday buy them a 23$ gift and feel good about yourself.Lets face it white man took the native Indian lands setting forth a terrible curse to anyone who walks into an Indian casino.You will never ever compensate them for there loss.karma
9
I was very disappointed in the lack of customer service this place has. I had an issue with one of the slot machines. I had put $10.00 into a penny slot and spined it once for one cent then another for $2.50. Saw the machine said I had only $2.47 left in credit! I called over an attendant who was rude that called over a supervisor who was also rude and said pretty much oh well. I went to the customer service desk to complain and spoke to a supervisor who also did not do anything. I asked if I could at least get my $7.00 back I would be happy since this casinos makes thousands of dollars a second! I do not understand what the big deal would of been to reimburse me atleast my $7.00. I know it does not seem much but it is the principle. The supervisors were rude and not accomadating at all to my concern. I had already spent a ton of money on food, drinks, and playing on their rigged slot machines. Very disappointed on how the situation was handled. The place is a joke and I will not be returning. I advise you to not even waste your money on the place.
12
We went there on a Saturday and it was extremely crowded with bus load after bus load of people being brought in. Bathrooms were dirty, drink lines and cash out lines were long. Full ashtrays and ashes on slot machines. Also, tables are electronic...a big turn off. Might give it another try during a week day?
4
Great time playing many different table games. Lots of slots even though we don't play a lot. Rewards program was decent. It is a smoking facility which is a small downside to this casino. It is also a bit difficult to find a cheaper table until late in the night even on a Monday when we were there. The staff was very friendly. The servers visited the tables often for drinks. Overall, a great time for us on our Monday gambling trip.
0
I love Don, but graduated seating in the concert hall would have been nice, along with a better sound system to watch/hear the clips of his prior tv performances. A better set-up in the concert hall is needed.
0
Great live gaming tables, machines were a little tight, but people seemed to be enjoying them. Very busy and smokey for a Saturday night.
0
This place is architecturally beautiful, and is still undergoing construction. The people were pretty friendly who worked there, but could have seen more workers serving drinks. We ended up having to go to the bar to get ours, which wasn't horrible at all, but it would have been even better if we didn't have to cash out of our slot machine just to go get a drink.
1
The hotel is nicely decorated, new, and clean. The staff is mostly very pleasant. The food is decent and you can get a discount with your players club card. All that being said, most ppl come to casinos to win. Well that won't happen here. The slots are terrible! I've been here about 5 times and never walked out much ahead and mostly loosing all I came with. There is a TON of penny slots. So if you play the quarter and dollar ones they are scarce. Only come back because they keep sending me free stays. But don't even think I'll use them anymore. Very disappointed as I enjoy gambeling.
6
This casino has a non-smoking section but the smoke scent permeates throughout the entire casino … it is not an overwhelming smoke odor but one that is still prominent. The staff we encountered were extremely friendly and helpful with the exception of a Cashier who could use a bit of happy personality infusion and customer service training. It’s a rather large facility with plenty of aisle room to walk around and definitely plenty of and a variety of slot machines. Our experience was similar to other reviews here that comment that the payout here is not adequate. In addition, while the machines proudly display 1 cent, the minimums for these 1 cent machines range from no less than 25 cents and usually require 30 cents or 40 cents and up. Another annoyance is that the maximum is mandatory at nearly every machine to be eligible for the bonus amounts and these maximums are in the range of $1.50, $2.50 and upward. It probably made more sense to play the tables rather than the slot machines in terms of winning odds and cost at those prices. A super annoyance was a promotion that required the accumulation of 500 points and a need to be present for winners that were chosen from a large segment of time ... more time than most people would spend at a casino. For example: From 4 p.m. to midnight. Not likely to win and not likely to be present if lady luck was on a person's side. This casino and many others are taking their clientele for granted and, in the end, they are inadvertently reducing the incentive to be enticed to make the effort to go.
2
I planned a New Year's Eve trip with friends to this casino and we had a BLAST! We came from Detroit metro, so it was about a 2 hour drive. We had dinner and the waitress was PERFECT! She was bubbly, intelligent, helpful, and very friendly. Dinner was good. We wanted to take some pictures and a security person offered to shoot it for us without us even asking! (The pic turned out very nicely, too!) It was GREAT that drinks were served after 1:00 -Detroit casino bars close at 2 and they actually take unfinished drinks from you!! The only downside was the smoking. We dealt with it... I won $150!!!
1
Scam. Machine completed in normal cashion. Instead of paying a legitimate winning bet the machine froze up and the attendant stated that the particular machine was problematic and constantly freezing up. Firemeepers refused to pay the legitimate winning bets and had the machine up And scamming within thirty seconds. Scam
9
My sister and I spent the past weekend at Firekeeper's Hotel/Casino. I highly recommend this hotel/casino to anyone who loves gaming. What struck me the most was how everyone I dealt with over the weekend who worked for Firekeeper's was so concerned with providing excellent customer service---not the case at the Detroit casinos! Firekeeper's was spotlessly clean--in all areas of the hotel and casino that I saw. The casino is huge with a large variety of slot machines. The hotel is new and we had a very nice room but we are smokers so we spent very little time in our room except to sleep. The restaurants are easy to review--we ate at the buffet twice and the 24/7 café twice---the food is so good and I have a few extra pounds to show for it If you love to gamble I highly recommend this casino!!!!!.
0
Fire Keeper's is a nice well run casino. We love the buffet restaurant that is fresh, well stocked, clean, upscale food that is delish! Service is wonderful! Recommend the seafood special days of Friday & Sunday. Crab legs, yum! Huge assortment of all kinds of foods & desserts. Will not go away hungry or disappointed!
0
We have been to this casino twice, 2010 and 2013. It is clean and appears to have options for many gamblers. We only play nickel video poker, so it is hard to rate this casino on anything other than that. There is a whole wall of this machine (video poker) and the casino offers free pop and coffee stations. The bathrooms are clean and it is not as smoky in there as it is most other casinos we have been to. Overall, we spent a hour entertaining ourselves four glasses of pop and only lost $12. Cheap day of fun!
0
For those of us that are not fond of Downtown Detroit, there are only a few close choices for casinos: Caesars Windsor, Hollywood in Toledo, Soaring Eagle in Mt. Pleasant, and now Firekeepers in Battle Creek. Firekeeper's claims to help you get your Vegas on. The casino is smallish but pleasant, and the buffet is o.k. The slot payout, like all Indian Casinos, is not great, but the machines do allow small jackpots. No one was winning Big Vegas Payouts when we were there. However, we will try here again, as it was fun. I often wonder about those big winners in the photos. Not able to comment on the rooms, as we only stopped for a day visit. It's worth a try, but, really, there is only one Las Vegas, isn't there? As usual, quite smokey for us non-smokers.
1
It was very very loud and one of the worst for smoke. Not a pleasurable visit at all. It is sad that they think so little of the non-smokers.
3
One of the newer casinos in Michigan. Lots of rewards, great restaurants from budget to splurge. Lots of good entertainers in their lineup and special event prizes. Easy access from interstate and a brand new hotel if you want to stay and explore the area. Between Marshall and Battle Creek and a great place to visit,, especially in the summer and fall. Binder Park Zoo is nearby as well as several public golf courses.
0
I know I know, if you expect to win you shouldn't go. But No one in our large party won anything. I remember watching some of my family who were so excited to go, disappointed enough that they didn't even stay to eat. I understand that the odds are in the houses favor, but could a little bit of a win have changed the tide of our visit? Probably. Instead we left after only two hours (a record for my husband) and went to Michigan City. Ok, we didn't win much there either but at least a couple of people told us about the wins they put back into the machines (which is why it is FUN). Expect to not win anything and expect to leave early. It just wasn't fun, and guys if you don't like smoke stay away from this one, I think the ventilation is not working so good. Thanks anyway.
3
This is a new casino! It was very nice. It seemed the pay out was good also. We will go back. It's a 5 hours trip from our house. Very nice and staff was helpful
1
Never visited a casino outside of Vegas and this was a diamond in the ruff! Wide variety of slots and tables - nice floor not too crowed and easy to maneuver. Went first for drinks at Nibi and had some appetizers recommended by the bartender. Then we stopped a second time for the hotel as it had just opened. Rooms were crispy and new, nice appointments - very modern. Bar service at Nibi again was excellent and had an acoustic guitar player who was over the top good. Dinner at Nibi was lovely and the service was excellent there as well. Breakfast was delish. Parking was interesting - you can't walk thru the casino with luggage from the parking structure so use the valet at the hotel - it's free and easy!
1
One of the larger casinos I've been to, outside of Las Vegas. Excellent variety of penny slots and table games. Unfortunately, I didn't win there, which is reflected in my score. Maybe others were having good luck? Nice facility, though.
1
Hotel and casino are wonderful. The resturants are great and food delicious. Our favorite is the Smoke & Fire resturant.The casino was fun and many slots and table games.
1
This new casino was super big, all on one floor. It had tons of different slots, and lots of table games. Easy to find self serve drink counters too.
1
It is a very good casino, but if you are an avid non-smoker like I, give this place a miss. As soon as you walk in you smell the stink. I pity the employees. It astonishes me that in 2013 there are still public places that allow smoking!!!! End of rant.
8
It was alright. Small and a little smokey. If you want a quiet place to lose your money, it may as well be here - you can get comped a nice room.
3
Stopped here Sunday morning and the place was a hoppin I'm amazed how many seniors seem to have given up the pulpit for slots on the sabbath. Nothing really bad to say about this place I didn't win anything but that's about par for my my luck when gambling. They have a free soda station which helped me recoup a couple dollars of my losses.
0
We had a great time! Won a little... lost a little...and enjoyed the glitzy ambience and huge selection of the latest machines. The employees were very cheerful and helpful and the casino was immaculate. Cha-ching!
0
The resent addition of top notch entertainment has made this an all around great place to go for gamblingand fun.
1
Firekeepers Casino is a great place to hang out. They have some amazing restaurants and the hotel is awesome.
1
Went for a concert. Venue was disappointing, seating was nothing like what it seemed on the internet. Plus having to walk through all the smoke in the casino was awful.
4
While traveling west, we stayed overnight in Battle Creek and decided to visit the Firekeeper's Casino for dinner and perhaps a little slot play. It was a Saturday evening. Upon arrival, we signed up for their slot card which provides a discount at the buffet. The folks at the desk were very helpful, friendly and efficient. They do a nice job of making you feel welcome.The casino itself is modern an clean. It was busy, and being a weekend, we thought that the machines might give a little action. However, our experience at the slots was disappointing. Machine after machine were simply totally dead with little play for our money.We went to the buffet room for dinner. The cost was $44.00 for us both after the discounts. Again the staff was friendly and efficient. Our attendant was Chelsea and she did a great job looking after our needs. The room itself was a disappointment. It is very bright and garish looking and very badly laid out for seating and traffic flow. It was also very noisy but not full. There is a good selection of choices, including a carving station, Italian and Chinese food. There is also a nice desert selection. The salad offerings seemed sparse compared to other casino buffets we have visited. We love salads, so this was a big disappointment for us. We didn't find the buffet particularly good value versus price and we felt the room didn't contribute positively to a relaxing eating experience.
4
Very nice non-smoking area...clean, free Pepsi refreshments, Good variety of slots, very nice hotel. Rooms featured a lot of area, shower split from rest of bathroom facilities. Refrigerators included. Bi-level pool is a nice change of pace.
1
I'm not really big on casinos but this building is a showplace, inside and out!The exterior is done in extraordinary colors. Red, oranges and yellow with gold windows. It's lovely when the sun shines on it and at night with the lights on.The interior has high ceilings with beautiful lights dangling. They also have a really efficient smoke release system, the best I've ever seen. There are several unusually decorated restaurants and bars. We visited two and liked them both. We decided not to stand in line at the buffet.The gambling? Well, I won a little money so I think it's good!
0
We appreciated not having smoke everywhere around the slot machines. The ventilation system must be superb. I don't think the payoff on the slots was particularly good but I never win much anyway. The food was outstanding.
1
Nothing too impressive. Large, but not huge. Great assortment of restaurants, all with great food. Large variety of games. Clean, with a great atmosphere and great service.
0
Its really hard to win in this place!! your lucky if you just break even but the hotel is awesome they need to add more channels to the hotel TVS and some of the dealers can be really rude they really dont have leadership in there dealers
2
Used the slot machines and lost what I took in, but it was still a fun time to get away but not expect with any earnings.
0
The people at Fire Keeper's are overall very friendly. There are six restaurants, a good selection of spices and prices! Free self serve soda drinks all the time. Bathrooms are nicely maintained. Parking is excellent, large parking garage, Excellent security at all entrances, they will even walk you to your car if needed. Slots are good, they are always changing and adding new one's. They just added a new automatic roulette wheel combined with craps and sic bo. They are working on adjustments to improve this game section. They are really trying to earn your business at this casino. This casino is worth the trip!
2
I was impressed with the machines being the latest. The players club was very friendly. It was easy to find and the food variety was great.
1
This was quite an experience as we were complete novices in the casino environment. The staff was very helpful and we soon learned how to navigate. The facility was very nice, clean and the food excellent. A fun experience. Maybe we'll try a concert next time.
0