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Rakuto

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twitter_customer_support_dialogue

like 1

Tue Oct 31 22:01:50 +0000 2017

User_115857: Tf is wrong with my keyboard @115858 AppleSupport: Fill us in on what is happening, then we can help out from there. User_115857: This is what is happening... https://t.co/X3SZSJXfAT AppleSupport: We'd like to investigate further with you. Send us a DM and we can troubleshoot more from there. https://t.co/GDrqU22YpT

AppleSupport

Tue Oct 31 22:11:16 +0000 2017

User_115859: @AppleSupport hello are all the lines closed for tonight #help AppleSupport: What's going on? We're hapy to help if we can. https://t.co/GDrqU22YpT User_115859: are the call centres closed for the night? AppleSupport: We've received your DM and will continue there.

AppleSupport

Tue Oct 31 20:46:35 +0000 2017

User_115861: Hello, internet. Can someone explain why this symbol keeps appearing on my phone and when I️ try to type the letter I️? Also @AppleSupport https://t.co/QKwvTLtiN7 AppleSupport: You're in the right place; we'll do all we can to help. To start, let us know what iOS version is installed via DM: https://t.co/GDrqU22YpT

AppleSupport

Tue Oct 31 22:16:40 +0000 2017

User_115863: I’ve got a screenshot saying my #iPhoneX is reserved for the 3rd then an email saying it’s the 18th... what happened? AppleSupport: Go ahead and send us a DM please. Let us know the country you're in.

AppleSupport

Tue Oct 31 22:17:57 +0000 2017

User_115864: Thank you @AppleSupport I updated my phone and now it is even slower and barely works. Thank you for ruining my phone.😤 AppleSupport: We'd like to help, but we'll need more details. What's happening on your device and which model is it? Do you have iOS 11.1? User_115864: I have the iPhone 6s Plus and just did the most recent update. AppleSupport: To make sure, is iOS 11.1 installed on it currently? Also, any steps tried so far? DM us here: https://t.co/GDrqU22YpT

AppleSupport

Tue Oct 31 18:08:04 +0000 2017

User_115865: Hola @AppleSupport necesito urgente la actualización de software. La batería me dura literal medio día 🙍🏼🙇🏼‍♀️ AppleSupport: We offer support via Twitter in English. Get help in Spanish here: https://t.co/IBIY3vMgPj or join https://t.co/OczyRx7IOs User_115865: I need the software update urgently. The battery lasts literally half a day 🙍🏼🙁@AppleSupport AppleSupport: Hi there! What type of device are we working with? User_115865: iPhone 7 Plus 😊 AppleSupport: Thanks! Which iOS version is currently showing in Settings > General > About? User_115865: iOS 11.0.3 AppleSupport: Let's check Settings > General > Software Update. iOS 11.1 was released earlier today. If you see it, please backup & update. User_115865: Okey. Thank you! 🤗 AppleSupport: Our pleasure. If you're still having issues after a back up and update, contact us back. We're happy to help.

AppleSupport

Tue Oct 31 22:06:44 +0000 2017

User_115866: Hi! What is going on? Has Youtube lost it? What can be done about it? Thanks for the support! https://t.co/T8ZZp4IH6t AppleSupport: We want to help! DM us and let us know more about the issues you are having. https://t.co/GDrqU22YpT

AppleSupport

Thu Oct 12 10:11:50 +0000 2017

User_115867: my Apple TV works fine with my phone, but when playing videos on Mac air it stutters so much & sound is still on Mac not tv? User_115867: ? hello AppleSupport: We'd like to get you speaking to our experts here: https://t.co/IBIY3vMgPj

AppleSupport

Tue Oct 31 20:49:07 +0000 2017

User_115868: MY HOME BUTTON DOESN’T WORK #IOS11 @AppleSupport AppleSupport: Let us help with your Home button. Did this issue start right after iOS 11? Which version of iOS 11 are you running? User_115868: Yes it did, 11.0.3 AppleSupport: We've just released iOS 11.1. We suggest backing up & updating. Then, test the issue again. Here's how: https://t.co/80YRnjDFDk

AppleSupport

Tue Oct 31 22:10:06 +0000 2017

User_115869: Hey @115858! Last time I downloaded an update my freaking phone gave me hell. Any recommendations? AppleSupport: We're here to help. Meet us in DM and we can check on available options. https://t.co/GDrqU22YpT

AppleSupport

Tue Oct 31 18:20:46 +0000 2017

User_115870: After update #ios1103 no spotify on my lock screen?@AppleSupport AppleSupport: Thanks for reaching out to us. Are you experiencing the missing app after restating your device? User_115870: The app is still there. But no longer able to control it from the lockscreen. AppleSupport: Just to confirm, this is only happening with Spotify, correct? User_115870: I can not find an option to get it there. It was just always there when playing. User_115870: Yes! AppleSupport: DM us the specific iOS version you are running currently and we'll continue there. https://t.co/GDrqU22YpT

AppleSupport

Tue Oct 31 22:08:32 +0000 2017

User_115871: I just need @115858 to do something about the battery life because it sucks ass AppleSupport: We want to help you get your battery life back on track. Please DM and we'll look at it together. https://t.co/GDrqU22YpT

AppleSupport

Tue Oct 31 22:12:00 +0000 2017

User_115872: you need to correct false charges from a trip in Lexington KY on Saturday. I want my $13 back #lyingdriver #theft Uber_Support: Happy to follow up! Contact us via https://t.co/1xM0TILvAI so we can connect. User_115872: Already did that was told we requested to dropped off somewhere different which is completely false. Uber_Support: We apologize for the trouble! Send us a DM with your email address and we'll connect.

Uber_Support

Tue Oct 31 22:01:07 +0000 2017

User_115874: my driver just drove me to the department of air travel instead of the airport.......... rufkm Uber_Support: We're here to help! Send us a note here, https://t.co/WFtPA6RjWt and our team will be in touch.

Uber_Support

Tue Oct 31 21:59:51 +0000 2017

User_115875: I’m not getting your texts. https://t.co/GhefNjQTfg Uber_Support: We’re here to help, Travis! Send us a note via https://t.co/dwDjAokZht and we'll be in touch.

Uber_Support

Tue Oct 31 21:58:10 +0000 2017

User_115876: got this threw my door today went to order... sorry we don't deliver to your area! What!!! Why did I get this then! https://t.co/BGzU59vYJS Uber_Support: For more info about UberEats availability click here; https://t.co/3A9YFZQFaF

Uber_Support

Tue Oct 31 21:40:20 +0000 2017

User_115878: Literally stranded because of @115873 and because there is no support phone number I have to wait from a message from @Uber_Support Smh 🤦🏾‍♂️ Uber_Support: We're sorry to hear this was your experience. Can you send us a DM with your email address so we can connect? User_115878: Why is there no phone number ?? I'm literally stranded and now I have to wait for an automated reply this is ridiculous Uber_Support: We have received your DM and will follow up with you there. User_115878: @115879 wouldn't do this to me 😔

Uber_Support

Tue Oct 31 22:11:47 +0000 2017

User_115880: 1 hour+ inside an old Altima that smells and has ripped stain seats, with an inexperienced miami driver @115873 standards down now 4 applying! Uber_Support: We're sorry to hear this was your experience, Ray. Please contact us via https://t.co/aBEgvdNWQN and we'll be in touch.

Uber_Support

Tue Oct 31 18:02:11 +0000 2017

User_115881: 3/3 on the wrong which I really don’t appreciate. This needs to be investigate and I was simply queuing to pay and the guy pushed in😡 Tesco: Hi Cade, what was my colleagues name? Can you give a description? When were you in our store? - Nick User_115881: Tall lady 6ft, slim, was on the till about 15:10, think she had blonde hair. She served the guy after knowing he didn’t queue up like others Tesco: Hi Cade, thanks so much for sending that over. I have sent an email to the Store Manager to look into this for you. 1/2 Tesco: However, I'd still like to log this for you. Can you send us your full name, postcode & address and email please? Thanks - Josh 2/2 https://t.co/py5Z991Bme

Tesco

Tue Oct 31 21:33:48 +0000 2017

User_115882: why wasn't earlier flight offered when I tried to rebook, not cool at all. Just happened to look at moniter after deplaning. Delta: I'm sorry. The earlier flight may not have been available at the time of your scheduled change. *TMT User_115882: I checked daily and flight 1403 was never offered as an option as I most certainly would have made the adjust on my trip. Delta: My apologies. If that flight never showed up on your search, that would mean it was full. *TMT

Delta

Sun Oct 29 15:59:35 +0000 2017

User_115883: The "change flight" search option on your website is broken once again. 😑 Delta: I sincerely apologize, our IT team is diligently working on it, we should have it up and working very soon. *TMC User_115883: Thanks for the update! I'll check again in an hour or so. #🚀 #FridayismyDiamondqualifyingFlight #🎉 User_115883: It seems this technical issue still hasn't Ben fixed. Can you look into it again? 🙆🏼‍♂️ Delta: You are welcome. *TMC Delta: Please share additional details about the nature of this technical issue. *AFC User_115883: Via DM? Delta: Please do. *AFC https://t.co/6iDGBJAc2m User_115883: Just DM'd you with a screenshot and explanation. 😊

Delta

Tue Oct 31 21:33:27 +0000 2017

User_115884: .@delta this has been my inflight studio experience today. Nothing works except Twitter #toobadforyouandme https://t.co/VLo4ufL73y Delta: Oh, no! Please speak to a member of the flt crew for immediate assistance. *AAB

Delta

Tue Oct 31 16:37:26 +0000 2017

User_115885: I'm flying JFK-MEX-MID tomorrow and you say I'm booked in, but it looks like it's just the first leg. Can you check, please? Delta: Hi, Richard. Can you pls DM your confirmation number so I may look into this matter for you? Thanks! *TJF https://t.co/6iDGBJAc2m User_115885: Hi - and thanks. Think I just figured this out. Would it be you’re not running the MEX-MID flight so I need to check in via AeroMexico? Delta: Yes, AeroMexico operates that flight so you may check-in with them. *TJF User_115885: Actually, I just looked again and they disagree and say it's on you. Any idea what I should do? https://t.co/twIogKd3Kx Delta: Hello, Richard! Please DM your confirmation# and I will try to assist. *TCC User_115885: I did this some time ago now but haven’t heard from you... Delta: 2/2 https://t.co/6iDGBJAc2m Delta: Hi Richard, I apologize for the delayed response time. Please DM your conf # so I can review your trip details. *TLT... 1/2 User_115885: Is that not what I’ve done already? User_115885: Can you reply on the DM thread?

Delta

Tue Oct 31 21:22:28 +0000 2017

User_115886: #delta moves you to #dm the moment you have a #complaint with no results. Just got some #bs #answers but no real reason why they changed our #seating! Delta: We sincerely apologize for your disappointment. We always strive to create a positive customer experience. *AJC User_115886: #Again #nothing #bs #no #answers Delta: Hi Caesar, can you DM your confirmation # to the link provided? I will be glad to look into this for you. *TBT https://t.co/6iDGBJAc2m User_115886: Same again! #equipment #change #no #guaranteed #seats #apologies I’ll DM you if you can give me a #real #answer and no #standard #bs #answers Delta: I would be glad to look into this for you. *TBT User_115886: OK it was not a full flight, #equipment change had nothing to do with comfort class, no #disabilities (and a handling agent telling #customer #care would take care of us) So please non of these as an excuse! I’ll retwitter your reply! Thanks Delta: Thanks for your patience. *HCK Delta: Thanks! *HCK Delta: Thank you for being the most important part of Delta. https://t.co/YfI5Cj9udk *HCK Delta: I am including a link of our Commitment to our customers, please let us know if we can be of further assistance. *HCK Delta: It can be difficult to assign the same seating because the aircraft configuration may be different. *HCK Delta: ...possible. *HCK 2/2 Delta: Unfortunately, we are not able to guarantee seats nor flight schedules. *HCK Delta: Hi Caesar, I thank you for your patience. I had an opportunity to read the thread. *HCK Delta: Please remember that help is just a tweet away. Have a wonderful evening. *HCK Delta: Thank you for being the most important part of Delta. *HCK Delta: May I have your ticket number, please? Unfortunately, the confirmation provide is no longer active. *HCK Delta: Good evening, Caesar! *HCK Delta: I would like to sincerely apologize for the stress, frustration, and the inconvenience that you endured due to an equipment change. *HCK Delta: In the event of an equipment change, we put forth our best efforts to seat everyone together as they were, but sometimes that is not... 1/2 User_115886: Obviously you didn't read what already was said before, you do give exactly the same bs answers. I know there is no guarantee but I like to know why they moved us. I know, because a #Delta employee was sitting in my seat and you can't say that 😡😡😡 User_115886: 0062395415777 Delta: ...guaranteed. It was changed because operational needs required such. *ABN 3/3 Delta: ...to shift. Because of such, though we try our best to honor seat requests, do note - it's just that, a request and is not... 2/3 Delta: I understand your frustration and apologize again for your experience. As previously explained, schedule changes occur causing seats... 1/3 User_115886: Is this a #computer #answering my tweets? 😂😂😂 #unbelievable!!!!! same #stupid #answers!! Delta: You're receiving the same answers because the information that's being relayed is the same. *ABN Delta: *a real *ABN Delta: I assure you, I'm areal person, Caesar. *ABN User_115886: Even #worse 😜 Delta: ...Thank you for tweeting us tonight, Caesar. *ABN 2/2 Delta: I regret that you aren't happy with the information given and apologize for not being able to address your concerns via this channel.... 1/2

Delta

Tue Oct 31 19:10:51 +0000 2017

User_115887: i’m pissed my @115888 shuffle and repeat button just don’t fucking work and i’m getting frustrated SpotifyCares: Hey! What device, operating system, and Spotify version are you using? We'll see what we can suggest /CB User_115887: iphone 7+ and i have the most recent update for spotify SpotifyCares: Thanks. Just to be sure, are you Free or Premium? Also, can you give us more info on what happens when you try using it? /CB User_115887: Premium & when i️ have it on shuffle it turns off when the song is done and just plays in order and the repeat lights up but doesn’t repeat SpotifyCares: Hmm. Can you try restarting your device by holding the Sleep/Wake + Volume Down buttons for 10 seconds? Keep us posted /LS User_115887: doesn’t work and i even tried deleting the app SpotifyCares: Could you send us a DM with your account's email address? We'll take a look backstage /CH https://t.co/ldFdZRiNAt

SpotifyCares

Tue Oct 31 21:43:56 +0000 2017

User_115889: @115890 Groove Music quits & redirect to Spotify. But the W10M App is a bugfest.. Any further Updates possible? SpotifyCares: Hey there! That doesn't sound good. What's happening exactly? Can you let us know the app version you're using? /PB User_115889: Version is 5.2.4.0. 7 of 10 App starts it says "Audio device could not start...". Phone restart solved it till a few hours later.. 1/2 User_115889: 2/2... and there is no way to manage Albums (recently added e.g.) in the App. It's a mess 😲 https://t.co/RlWuqllt8S SpotifyCares: Got it. It's not possible at the moment, but we'll pass on the the suggestion. Could you try reinstalling the app? /PB User_115889: Yes, multiple times. No changes. I am Premium User an when @115890 send us users to Spotify there should be a bugfree running App 🤨 SpotifyCares: Sorry to hear that. The Spotify app on Windows Phone is currently in maintenance mode. More info here: https://t.co/KSq4qse4dE /RS

SpotifyCares

Tue Oct 31 22:14:42 +0000 2017

User_115891: is there a way to find non-explicit songs that are explicit @SpotifyCares SpotifyCares: Hey Mikey! We're afraid there's no way to filter or search that way, but we'll pass that suggestion on to the relevant folks /GS User_115891: ok thx SpotifyCares: No worries. If you have other questions, just give us a shout 😉 /GS

SpotifyCares

Tue Oct 31 16:08:21 +0000 2017

User_115892: Hi @British_Airways! My flight from MAN--LHR--BWI for Nov. 3 was canceled. I was excited to try your Club 787 product. Only available flight is now to IAD which is a hassle, but rebooked anyway--my only option! Any availability in first class on BA293 for the troubles please? British_Airways: caused. We're unable to offer a complimentary upgrade, however we can quote an upgrade if you would like us to? ^Jane 2/2 British_Airways: We're so sorry to hear your flight was cancelled, Bryce. We're pleased you've been rebooked, however we're sorry for the hassle this has 1/2 User_115892: Sure, how much would an upgrade cost, out of curiosity? User_115892: Or, more importantly, are there earlier flights than the itinerary I was rebooked on? That's my preference. User_115892: This itinerary is preferred--I was unable to view other options in the "Manage my Booking" link included in the original cancelation email. https://t.co/kfddWeSW49 User_115892: I assume that being Sapphire does not matter? I'll have to find a way from IAD to BWI upon landing... Because that's where my car is parked. User_115892: Yes... Rebooked to the wrong airport. :-\ British_Airways: Please can you DM us your booking reference, email address and contact number? We can then look into this for you. Thanks. ^Jane

British_Airways

Tue Oct 31 16:47:55 +0000 2017

User_115893: will you ever address my complaint/claim? Or, do you just ignore it until the 2 yrs are up? British_Airways: email address and contact telephone number. We'll look into your complaint and contact you for an update 2/2. ^Oliver

British_Airways

Fri Oct 27 13:36:52 +0000 2017

British_Airways: Get the payday party started with 40 European Destinations for £40 each-way or less

British_Airways

Tue Oct 31 16:05:25 +0000 2017

User_115895: can I just confirm the email that would send passport details to change a name on a ticket is __email__? British_Airways: Hi Sam, that is the correct email. ^Helen

British_Airways

Tue Oct 31 15:53:10 +0000 2017

User_115896: runway is under maintenance at Delhi from 7 nov. flights have been cancelled. Wanted to know status of BA0257, lhr-del 7nov British_Airways: Hi Sreejit, we have no info about this as yet. Please keep an eye online as this will be updated as soon as we know. ^Helen User_115896: https://t.co/NM3ZczuH2W here's the news article in case you guys need it. If you have any updates in the future, do share. Thanks. British_Airways: Thanks Sreejit, we would recommend checking on Manage My Booking for any updates. ^Jane

British_Airways

Tue Oct 31 15:58:26 +0000 2017

User_115897: I made two bookings, but only received a confirmation email for one of the flights. Little help? British_Airways: Hi David, confirmation emails can take up to 24 hrs. Have you been waiting longer than this? ^Helen User_115897: It's been 24 hours now. Could you please assist? Thanks. My email address is __email__ User_115897: Not yet, but I thought it was strange that I received a confirmation email for one of the flights, but not the other. Thanks. British_Airways: Hi David, could you let us know the flights you've booked and dates of travel, along with your full name and contact number. Thanks. ^Sophie User_115897: Amsterdam to London on 28/11/17 London to Athens on 30/11/17 - have received confirmation for this Contact: +49 1708733216 User_115897: Full name: David Simons British_Airways: We'll check this for you, David. Can you provide us with the booking reference for the confirmation you have? Please send this via DM. ^R User_115897: Any update, Sophie? Thanks.

British_Airways

Tue Oct 31 22:08:27 +0000 2017

User_115898: .@comcastcares tired of getting charged for equipment that was returned months ago. Please stop it. comcastcares: I definitely want to make sure your charges are correct. Please DM me your address and phone# so I can better assist. -SLM User_115898: ✔

comcastcares

Tue Oct 31 22:11:40 +0000 2017

User_115899: hi I got some odd text alert from you I don't have your service why would I get alerts comcastcares: address, and phone number so I can assist further with this issue. Thanks! -KW comcastcares: Hi, I'll be happy to look into the text you received and see what I can do to help. Please send a DM with your full name, User_115899: Sent and thank you

comcastcares

Tue Oct 31 22:01:44 +0000 2017

User_115901: Why does @115900 record programs on my DVR from channels I don't subscribe to? Blank recordings. I don't have NBA LP! #UpgradeYourSoftware! https://t.co/0ir2a2rSt1 comcastcares: Hello, have you checked your scheduled menu? You may have a series recording scheduled. - Matt User_115901: Phoenix Suns are on auto record. NBA Team Channel 752 trying to record tonight. I only want regular broadcast games recorded like TiVo does. comcastcares: If you set a recording for a sports team it will try to record it on any available network. - Matt User_115901: Thanks for your reply but that's why I said Update your Software. If @115902 knows not to record on an unavailable channel, it's software. comcastcares: We can certainly share your feedback moving forward as we're always looking to improve the customer experience. -DSC

comcastcares

Tue Oct 31 22:10:08 +0000 2017

User_115903: wow when you want to watch the world series and @115900 decides to have an outage!!!! comcastcares: and send us a Direct Message with your account information so that I can see what's going on. –XG comcastcares: Oh no! This is not the experience we want our customers to have. I can definitely look into this service issue for you. Please, go ahead

comcastcares

Tue Oct 31 21:46:51 +0000 2017

User_115904: have a flight at 330pm (45mins) I’m almost to Lax. I’m legally blind and didn’t know where to let you know I need assistance. User_115904: Could you have someone on your lax team available to guide me to my gate ASAP AmericanAir: Our apologies for the delay in responding to you. Have you made it to LAX? Let us know if you still need assistance. User_115904: Erica on the lax team is amazing give her a raise ty AmericanAir: We'll be sure to pass along your kind words! #AATeam

AmericanAir

Tue Oct 31 22:02:04 +0000 2017

User_115905: Ben Tennyson and an American Airlines pilot. 🎃 #trunkortreat #halloween #2017 #diycostume #parenting @americanair … https://t.co/f1nNHQ0iLa https://t.co/lDViDkRdB1 AmericanAir: Aww, that's definitely a future pilot in the making! #HappyHalloween

AmericanAir

Tue Oct 31 21:51:37 +0000 2017

User_115906: I’m sorry, what? It’s going to COST me $50 to transfer 4,000 AA Advantage points to my spouse? @AmericanAir this is ridiculous!! AmericanAir: This is a great option for customers who want to share miles and it's cheaper than having to purchase them.

AmericanAir

Tue Oct 31 21:54:22 +0000 2017

User_115907: Heading to London tonight will be there for 5 days doing some exciting stuff:) @AmericanAir get the drinks ready I coming aboard:) JB AmericanAir: It's always a pleasure to have you on board, John. Have a wonderful flight over the pond!

AmericanAir

Tue Oct 31 21:47:19 +0000 2017

User_115908: Check out these tiny trick-or-treaters all dressed up in our #NICU. Hey @AmericanAir! We have your youngest #pilot in training! #Halloween https://t.co/0C3aXJhiAg AmericanAir: Pilots, Potter, Pumpkins and Skeletons...oh my! They're all adorable.

AmericanAir

Tue Oct 31 21:51:36 +0000 2017

User_115909: Thank you, @AmericanAir for playing #ThisIsUs and for having great flight attendants on my flight back home! AmericanAir: We're glad you got to kick back and enjoy a show while flying! Thanks for your kind words.

AmericanAir

Thu Oct 26 21:13:40 +0000 2017

User_115911: Be ready for your next iPhone. Join our iPhone upgrade program for free! https://t.co/ELb8YQspF6 User_115910: I have a question. User_118400: I have number with unlimited service can I installment iPhone X User_122626: DM me I have a question User_431474: Can u sign me up for this upgrade program please User_150486: What this https://t.co/b05JVJBd44 User_437439: I ordered mine at midnight, is it really till December for the phone to arrive? User_435689: I have questions User_435688: Free upgrade? I precordered this morning and i see a $20 upgrade fee. What is that? User_437441: Why can’t I pay my bill 😐 User_437775: I wanted to buy two today but the phone operators were so freakin baddddddd User_437777: The down payment shouldn’t be less, it shouldn’t BE. Seriously thinking about going to a different carrier because of this. User_264003: So I'm credit class A bit don't get zero down with my JOD because I haven't been there long enough... super bummed. User_222792: I got charged $20 to upgrade why? User_429993: hope I get mines on the 3rd User_439844: I can’t upgrade because I have EIP :( they want me to pay the balance off first >_< User_440663: I only have 295 left to pay in full could I transfer over to get the new iPhone User_536723: I have jump now... I also have to pay to upgrade my 7 to X User_129069: If I had the extra 300 as a down payment I’d do it. Too bad you can’t just use my old 6s plus. 🙁 User_120861: I’m in the Jump program..how do I go about getting the iPhone X? User_442158: How much would the down payment be User_444568: Just got an account with you guys back in August- can I upgrade? User_444810: Is everyone getting the same estimates 11/3-11/10 or does it very first come first serve https://t.co/ZfISWYR0BE User_444807: SAVE UP TO $300?!? HOW MUCH IS THIS Phone?!? $5000? User_445508: Will the phone be unlocked? User_450311: CAN YOU STOP YOUR INTERNET IS SO SHIT ITS NOT EVEN WORTH GETTING AN IPHONE X User_448128: How do the upgrade system works User_448127: I’m a T-Mobile costumer for over 5 years and I can’t get a plan with you guys - just prepaid phone User_587385: I have Jump on my account, how does that work? User_432971: $62 down with Verizon for iPhone X good bye T-Mobile https://t.co/VPL6iIo6J8 User_449224: If you don’t pre order by the 2nd when will you have a chance to get the iPhone X? User_449762: My phone is messed up User_449571: Account not qualified for this offer. Explain User_451354: Would I need to put something down? User_451172: The system didn’t allow to pre order iPhone X and had to call the customer service was hit with a $20 surcharge. User_454006: But how much more would my bill be..? 🤔 User_454159: I just upgraded to the 7+ on Mother’s Day. Sucks I won’t be able to upgrade until mines paid off 😡 User_455872: Do I qualify if I’m in the jump program? User_575184: I've been with you since early days of VoiceStream. No deal for me. 😩 User_459727: Can I trade my 6 plus s in I’ve been wit T-Mobile over a year User_465475: When is my iPhone arriving! User_467683: I made my order in Oct and it never went threw. I called a representative and it seems an excuse on TMobile part very disappointed User_590239: Except none of your stores have it today. User_481911: Its a scam they screw you over at the end it happend to me with the 7 plus! User_440433: I have jump on demand and I can’t preorder. Wtf User_534663: Ima fuck y’all up for messing up my pre order chances. User_535134: @115911 how much do I have to give to trade in my 7 plus lol I’m on the plan bro User_345665: It’s funny wend I go to Hobbs New Mexico I get zero coverage User_542007: Can I upgrade even when I’m in the iPhone 7 trade up program? User_581189: I'm on this program. How can I upgrade? User_398362: I’m just trying to pay my phone bill, but your website keeps trying to sell me a new iPhone. 😑 User_554866: how do i join? User_259753: I’m JoD & my lease for my 7+ is almost paid off. when its fully paid... can I trade it for iPhoneX & get $300 off (if the promo still there) User_446616: Would you say this estimation is pretty accurate or do you think I may have to wait a month to receive my iPhone X ? https://t.co/cp0cYWRAiI User_534662: Holy S could I get some steady service ? 3 bars 1 bar 3 bars 1 bar... about to start using whats app because your service is garbage. 😵 User_702107: I was told I need to pay $567 upfront for the X 256 gb. Would joining this iPhone promotion help? I'm a long time customer and have jump User_449089: I'd love to do this but I'm still waiting for my money for switching from AT&T to T-Mobile...smh it's been at least 3 months & still nothing User_741946: I have a Samsung S8 plus that I bought inside the US, and because it’s Vodafone made, I can’t see LTE NETWORK ON IT, care to fix this issue? User_745826: Another account was able to get their iPhone8 shippd and received on release day. Is it the same case with the X or will ppl get them later? User_709307: Very disappointed in the jump program!! Love T-Mobile but this is crazy. I should not have to pay $300+ to jump. @VerizonSupport what say u User_821641: For god sake T-mobile, get people who know what they are doing in C-care! Simple information on upgrading my device is like pulling teeth! User_136589: Would be nice if I could actually preorder through the site.cant ever get pass the what's your phone condition question. Supportdidnthelp User_455258: I wanted too but it’s a business account and I can’t 🙁.. I wanted to pay for the phone separate but it’s not possible User_464393: How do I find out if I’m eligible for this? I’m not sure if I have jump on demand or just jump or what?! User_618411: Doesn’t matter how good the phone is if the service is spotty #badLTE #tmobile #my$changeseverymonth User_303356: Is it Locked or Unlocked ? User_694797: Verizon is 0 Down only have to pay the taxes User_702306: Will Jump on Demand be returning? User_702860: Copped User_348660: i’m tryn get mine, i have jump User_709114: Will the $300 credit still work on the IPhone X ? If I trade in my iPhone 6s Plus, still in great condition. User_712795: Y’all full of bull shit glad I’m leaving to @115725 User_578179: upgrade program isn’t it with the insurance when you first purchase a phone ? User_720823: I’ve called 3 times and they can’t fix my payment method User_116423: Please let people pay higher monthly costs and eliminate the ridiculously high up from cost. It costs more per year than anyone else User_724839: Give me better service and I'll consider buying a new phone 🤦🏽‍♀️ deal?! User_598959: I have an unlocked iPhone 6s that I brought onto my plan. Is it eligible for the credit offer? User_741497: Hummmm what’s this. User_741859: Probably lies that’s why I’m switching to att nov 9th User_398505: What if you’re already a t-mobile customer? Is the down payment the same? User_582944: I’m with boost User_766402: How about trade in a iPhone 6 s plus and pay the full amount of the iPhonex User_585929: I was told I was not eligible to upgrade 😒😒😒😒😒😒😒 User_821644: I have a 6s. How can I jump to the x and how much would it be? Thank User_496713: if i have jump can i upgrade my iphone 7 to the X? User_115911: Go for it Trevor *ErikS TMobileHelp: Let's take a closer look at your options, Sajaawad. Send us a DM! *RickK TMobileHelp: Sure thing! We're here for you! Send us a DM with your question so we can assist! *ElleA TMobileHelp: Let's take a look, Omar! We can definitely find out if you're eligible! DM us and we'll get started! *WhitneyJ TMobileHelp: We can totally make sure we address all your concerns in the DM, friend! I am here for you! :) *ChasityScanlanSevao TMobileHelp: We can take a closer look at that estimated shipping date for you, send us a DM! *KittyG TMobileHelp: We have answers! Send over a DM and let's talk about them! *BrookeK TMobileHelp: Hey! How did you upgrade? Yourself on the website/app, or through one of us? Send us a DM and we can take a look. *TerriL User_392380: @115911 Right! Last night I went In to do it and the only thing the app would let you do is order an iPhone X! Lol TMobileHelp: Aw man! We can help you pre-order your phones right here on Twitter! DM us so we can chat. *BlakeT User_115911: I totally get it! I look for savings too. But when you think about it, you'll get the same low monthly payment vs some carriers! *KeithM User_115911: As device pricing increases and as the UnCarrier way, we want to make sure your monthly payments remain low. *KeithM TMobileHelp: Hey Stennex! We want to get you answers. Send us a DM and we can take a look. *JilleonM TMobileHelp: I hope so too! I'm sure you'll love that phone! :) If you need anything shoot us a DM! *ChrisTarbox TMobileHelp: Oh no! Have we looked into all the options available to you Andrew? DM us! Let's figure this out together. *KananiB TMobileHelp: Looking to snag that Awesome new iPhone? How exciting! Send us a DM to check the best options for you *ShamikaC TMobileHelp: Hey, Eric! Great question, please DM us so we can get you that cool new phone. *ToniciaP TMobileHelp: I hear ya, EJ. We've got other devices available too. DM us. We can check to see what zero down options you have. *GiselleM TMobileHelp: You can upgrade through our website or on our app for efficiency! If you have JOD, send us a DM and we'll assist :) *ChanneyT TMobileHelp: We can get that info for you if you send us a DM! :) Let us know what model variant you're interested! *TerriL TMobileHelp: Hey, Edson! We'll be happy to look into that for you. Shoot us a DM so we can look into it. *ToniciaP User_444806: @115911 I got the same date! Hopefully it does get here on time User_115911: Whoa $5000 is way too much, Dan! The iPhone X is 1/5th that price. Check it out: https://t.co/oAibgpeUIA *RickK User_115911: Hey Joe! Good question! DM us so that we can go over some account specific questions to answer your question! *AntrisB TMobileHelp: Hey, Billy! I understand the value of having optimum data, at ALL times! Send us a DM, and we'll analyze the issue! *KellenF TMobileHelp: Hey there Shawn! That's a great question! I see you sent us a DM, so I will reply to you there :) *KaiLavendar TMobileHelp: Wow! We appreciate that kind of loyalty! DM us, let's take a look at your options, Nicole! *WhitneyJ TMobileHelp: You can upgrade as long as you've paid off 50% of your phone, Jane! Send us a DM and we can help get that process started for you ;) *TerriL TMobileHelp: Hi Justin! Send me a DM and we can go over pricing if you like! https://t.co/W3cyuk6dh9 *DebiChavarria TMobileHelp: Hi! The sooner you pre-order the sooner you'll get your iPhone X :) Send us a DM and we can assist you! *TerriL TMobileHelp: DM us and tell us all the details of what's going on with your device. We're here for you. *JamieK TMobileHelp: Hiya! Let's take a look at what you've got going on! DM us! *MelindaR TMobileHelp: The down payment is determined on diff. factors! Send us a DM so we provide a price breakdown for you. *TarynS TMobileHelp: Hey Harshil, DM us. Let's take a look at that. *JoanO TMobileHelp: If you get the X? That depends on what your down payment is, if any. DM us and we'll talk specifics. *KaeW TMobileHelp: Do you have the JUMP! program on your account? Tell us more info about your account so we can check this out for you. *NaeJ TMobileHelp: The short answer is yes, Alex. But, let's take a closer look at your account! DM us and we'll get started! *WhitneyJ TMobileHelp: Wow, thank you for your loyalty! We would love to find out what kind of deal awaits you! DM us and let's talk more. *StephanieC TMobileHelp: Let's take a look into your upgrade options. Send us over a DM for assistance. *JasmineS TMobileHelp: Have you checked your T-Mobile App or https://t.co/b77g9BCgBl for your order status? We can check too! DM us *KananiB TMobileHelp: Send us a DM with more deets so we can look into this for you! *NaeJ TMobileHelp: Quantities may bee limited in-store and it's a hot device, Matt! We've got your DM though & we'll help get an order going too! *KeithM TMobileHelp: What do you mean, Jorge? We're all about giving you the best deal, DM us. *JoanO TMobileHelp: You can still pre-order the iPhone X with JOD! Send us a DM for assistance with this. We want to ensure you get your device. *JasmineS TMobileHelp: Resistance, if there is anything we can help out with send us a PM. *RodnellaK TMobileHelp: Hey Julian, lets check it out! Send us a DM to get you started ! *WilfredoM TMobileHelp: That's odd, Jose. I'm showing there should be coverage there. Are you still in the area? If so, DM us. We're happy to help you. *GiselleM TMobileHelp: Let's take a further look into your upgrade options. Send us a DM for assistance. *JasmineS TMobileHelp: Let's get you started. We can get on the right track to put that favorite device in your hands. Send us a DM and let's chat. *JeremyJ TMobileHelp: We can assist you with the steps to pay off your phone bill smoothly, Aphex. Send us a DM! *RickK User_115911: Super easy, all you have to do is purchase a new iPhone. Then BOOM. You're in! *MelJ TMobileHelp: Absolutely! :D We'd love to provide you all the details in DM! Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann User_122739: @115911 I got 11/2-11/3 but then I got this text https://t.co/A5LHTjuJcb User_451172: @115911 My estimate shipping dates are 11/2 - 11/3. Hoping to get next Friday!!! 🤞 User_446616: Yesterday it said one thing now it says something else. Wth?! 😭 https://t.co/rB54BfHjh4 TMobileHelp: Jay we want to ensure that we keep you connected. Send us a DM for assistance. *JasmineS TMobileHelp: Hey! Great Question! We are here to help. Please DM us so we can assist you. *AndreS TMobileHelp: We want to be sure you are getting the most from your offers. Send us a DM and let's explore all the options. *JeremyJ TMobileHelp: Let's take a further look into your device Ali. Send us a DM to get started. *JasmineS User_115911: Be in the know when it comes to your future favorite device delivery! Keep an eye on your status here. https://t.co/uswTH3ghVW *JeremyJ TMobileHelp: We'd love to take a closer look at the situation, please DM us so we can find out more. *JohnWard TMobileHelp: That's not what we want you to feel when talking to us. DM us, let's make sure it's all smooth sailing. *JoanO TMobileHelp: Are you having issues pre-ordering on our website? DM us with what you're experiencing, we can also help you pre-order too! *KananiB TMobileHelp: We can take a look into your business account upgrade options. Send us a DM for assistance. *JasmineS TMobileHelp: No worries, Jade, we can clear that up for you! Send us a DM and we'll confirm for you :) *TerriL TMobileHelp: Hey! Let's make sure your service is consistent no matter what! Send us a DM and we'll chat :) *TerriL TMobileHelp: Great question! The device would be locked until fully paid off. Then it would be eligible to be unlocked. *RickK TMobileHelp: We're happy to review your options to upgrade with us. Send us a DM. *GiselleM User_115911: Jump On Demand never left Will!! It's still going strong :) *KittyG TMobileHelp: Were you able to get the phone? *VictoriaW TMobileHelp: Great! Tell us more about you current device in a DM so we can get you checked out. *NaeJ TMobileHelp: It sure will, Willie! You're so close to your new iPhone X! DM us here so we can get one ordered for you. *BlakeT TMobileHelp: Oh No! That's no good. We are here to help you. Please send us a DM so we ca assist you. *AndreS TMobileHelp: The iPhone upgrade program is a little different than Jump. If you have any questions, send us a DM! *KittyG TMobileHelp: Your experience is paramount and I'm confident we can get this fixed. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham User_116423: I’d like to get the phone but can’t afford to pay almost 400 on the spot. Other carriers don’t require it and I’m thinking of leaving TMo TMobileHelp: You always deserve the best service from us. Shoot us a DM and let's see what's going on with your service. *JamieK TMobileHelp: Hey Josh! It sounds like the perfect device for this offer! Send us a DM and we can get you all the info you need :) *KittyG TMobileHelp: Let's take a look into your upgrade options. Send us a DM for assistance. *JasmineS TMobileHelp: Oh no! We'd miss you too much! Shoot us a DM here with more info to chat about this. We're here to assist you. *ValerieP TMobileHelp: Hey, Katherine! Great question. Send us a DM and let's take a closer look at awesome deals we have for you! *EbonyC User_115911: Okay.... This is T-Mobile. Would you like to switch? *NaeJ TMobileHelp: That would be a super-amazing deal! We can help with the next best thing, which is $300 off. DM for details :) *JohnWard TMobileHelp: We always want our customers to take advantage of promotions they fall in love with. If you have questions, DM us and let's talk. *JamieK TMobileHelp: Great question, Bobby! The iPhone X is all the rave right now! DM us so we can take a look at your options! *WhitneyJ TMobileHelp: Yes! Shoot me a DM, and we'll chat about your options!! https://t.co/oIBK3mlmoz *DannyHarvey User_115910: Are pre orders done for the X? User_118400: What DM??? User_431474: I dm u TMobileHelp: I got your back, all day, every day! *NicholasKale TMobileHelp: Hey man, my name is Nick. If there's something I could help you with, just DM me on the link. :) https://t.co/1z5XewtUia *NicholasKale User_437775: I’ve already wasted 45 minutes today with this. User_437777: Yes but I can buy the same phone with no money down as opposed to $249 or $500. User_264003: But your okay with 3+ years having zero down? That's like saying you want your more tenured customers to have the higher bill? User_120861: How much extra a month will it be if I trade in my iPhone 7 on the jump program? TMobileHelp: Stay on top of your order by following these steps: https://t.co/VM4En9pLTG ;) https://t.co/cbaCC4vqgh *MichelleWalker User_444806: @444807 Wait so I did trade in a phone for the iPhone X. Does that mean I’m really getting discounted $300 off $1k? User_569778: @445508 I’m with AT&T what can you guys do to win me over?? I have a iPhone 6s Plus! User_445508: I have a 6 and am in good standing. I don’t mind the 24 months bill credit but I need the iPhone X to be unlocked bc I travel overseas a lot User_448515: @432971 Some people have to pay $250 I’ll take that User_449224: Sent User_440433: I tried and lady helping said I couldn’t and she was looking into my account, never called me back User_534663: Nah, RodnellaK there ain’t much else to do. Just know it’s on sight when I see you or any of them tmobile help fellas. User_345665: Mmm@its not funny Cus wend I go there I get zero coverage an no internet at all just black out it’s like not workings User_542007: Just did! User_554866: so once i purchase an iphone i’ll be in the iphone upgrade program? User_446616: @115911 Same 😩 idk what to expect TMobileHelp: Yassss! Congrats on your new purchase! https://t.co/zXrDYDCnIa *Bridget Wren TMobileHelp: Let's take a look to see what's happening with your order, Cristina. Send us a DM! *RickK User_741946: I just did User_745825: @745826 Trying to check the status of my order and your system is not letting because orders can only contain numbers. Mine has a letter S. User_303356: Thx! another Q: Do I have to have social security number to get this offer? I’m an international student 😃 User_702306: Did they take the plan away? Because it has been unavailable for new customers User_702860: Indeed User_578179: or I have to finish paying the remainder of my current phone before I’m able to upgrade User_578179: I already talked to T-Mobile and they said to upgrade it comes with the insurance User_115911: Since the iPhone X is a more expensive model, we’ve set a down payment to give you lower monthly payment, Brandon *ErikS User_582944: Will boost let me switch User_496713: hell yea, best carrier User_115911: No sir! You can still preorder at https://t.co/E7pnnCVItW *JoanO TMobileHelp: If you click on my picture you should be able to send us a direct message! :) https://t.co/znHA9pL0mM *BrendanLee User_392380: It looks like the app is working now. But thanks. TMobileHelp: We know your time is valuable! Let's get this order going ASAP! Shoot me a DM Chris! https://t.co/NMvRntQYM5 *SarahPearson TMobileHelp: We're all about finding you the best option for your needs and budget! Feel free to DM us so we can chat more. *TerriL TMobileHelp: Hey! Tenure does not factor into your down payment amount. The amount is determined by your credit. DM us for more info! *TerriL TMobileHelp: We can totally get that checked out up in here! Hit me up in a DM! https://t.co/3mHIwa3Iyu *JoeR TMobileHelp: I'll be happy to go over the promotional details with you. Send me a DM to chat! https://t.co/cbaCC4vqgh *MichelleWalker TMobileHelp: @445508 All we do is WIN! WIN! WIN! Steve, we got what you want, DM us, let us get you some details! *DayoG User_115911: Hi Joe, I understand. However, if you prefer an unlocked device I'd recommend buying directly form Apple. *JoanO TMobileHelp: Getting a new phone is exciting! Send me a DM, and I'll check your options! https://t.co/zXrDYDCnIa *Bridget Wren TMobileHelp: I'd be happy to help out please send me a DM to get started :). *MelvaT TMobileHelp: If you ever change your mind knows that we are here for you. https://t.co/sBIVWmm6X2 *EddieGough TMobileHelp: I want to make sure we figure out what is going on! DM for more help! https://t.co/JP7aKumWOa *AlexGreen TMobileHelp: Wonderful! I sent you a DM and look forward to your reply :). *NevinBruce TMobileHelp: Awesome question! DM us we can help out. *RodnellaK TMobileHelp: We're happy to clear up any confusion you have, Cristina. DM us. *GiselleM TMobileHelp: Thanks for the DM! We're replying back right now! *JannaPrivett TMobileHelp: We can take a closer look at your order for you, and provide you the information, Nestor. Send us a DM! *RickK TMobileHelp: Hey there! Send me a DM so we can chat and keep your info safe! https://t.co/yZ5k0mtFsX *SonjaKett TMobileHelp: Well let's look into that Will! DM us so that we can get you the info you need. *AntrisB TMobileHelp: Perfect!!! I know you will enjoy. *VictoriaW TMobileHelp: Hiya and thank you for reaching out to me here at TForce. Shoot me a DM and we'll get stuck in. #HereToHelp https://t.co/RiC0LfPNWh *KimM User_116423: People who get the new iPhone every year pay more then everyone else because of the the down payment. I’d much rather pay more per month TMobileHelp: As long as you're not locked in any contracts you can switch :) DM us your questions so we can assist! *ElleA TMobileHelp: 👐👐 *SoRaYi User_115910: Sweet! I’m still paying on my 7plus but I have a jump. Any way to find out what to do in my situation and how much money I need to put down? TMobileHelp: No problem! Let me know if you'd like my help processing that. I'll make sure you get the best deals available! *NicholasKale User_437778: @437777 No, lower that down payment. It’s crazy. User_445508: So the $300 credit is for locked phone? User_534663: I DO NOT tolerate disrespect. Now it’s on sight for you too Eddie. User_345665: Look I am in Los Angeles right now An I have 3 bars I am on 95 st n Vermont south la User_702306: Ok. Sent a message TMobileHelp: I hear you loud and clear Brandon! Shoot me a DM, and we can chat about your options! *DannyHarvey User_582944: Yeah I’m not on a contract TMobileHelp: Hey, Trevor! Send us a DM, and we'll take a closer look! *KellenF User_115911: Click here to check them out: https://t.co/BFuPQp85um *AndreaR User_534664: @TMobileHelp Hey tmobile why can’t I use Jump! TMobileHelp: I am glad to see you have service now. Is it only in Hobbs that you have the problem? *AlexGreen TMobileHelp: Thanks so much for the DM! I will meet you there! *KurtMartin TMobileHelp: Hey there and thanks for reaching out to T-Force :) I see your DM, I'm going to reply there to help you out :) *KimWilliams User_445508: Ok thanks. How do I request cell coverage in my neighborhood? It is very weak in my neighborhood User_345665: I Hobbs I get T-Mobile e it’s just the it don’t work TMobileHelp: We can look into that for you right now. Definitely something that you must have! Send us a DM so we can look into this for you. *JPL TMobileHelp: You should certainly have service there. When you get back to Hobbs, DM us so we can test it out! *AlexGreen User_445508: What is DM? TMobileHelp: Good question! DM is a direct message. *GracieR User_445508: How? On the T-Mobile app? TMobileHelp: You would send a direct message through Twitter. Are you needing help with the app? *GracieR

TMobileHelp

Tue Oct 31 21:45:21 +0000 2017

User_115912: @115911 just called in to switch from AT&T. They wanted $75 to switch 3 phones! I said no way! Inconsistent messaging - shame! User_115912: @115911 By 'upfront' I hope you don't mean 'upfront fees"! DM sent! TMobileHelp: @115913 We always want to be upfront and honest with you, David. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice TMobileHelp: @115913 Thanks for getting that DM sent over - I've got it and am replying now. https://t.co/93XwcSKFIy *RayButler

TMobileHelp

Tue Oct 31 22:19:01 +0000 2017

User_115914: trying to redeem a free tuesday code and its not letting me telling me theres an error can i get help with this? TMobileHelp: Yay for T-Mobile Tuesdays- lets's get you taken care of! Send a DM my way: https://t.co/jGtdfLsVbg *ErikaHoleman

TMobileHelp

Tue Oct 31 22:20:14 +0000 2017

User_115915: T-Mobile So Bs My Internet Stop Working For 3 Hours https://t.co/YISXwAHace TMobileHelp: Well, we'd be happy to take a look at that and see what's going on, Jenny. DM us, we're here to keep you connected. *JoanO

TMobileHelp

Tue Oct 31 21:58:39 +0000 2017

User_115916: No. That opportunity has passed. Bad customer experience @115911 & @343 Not going back ever again. #FAIL https://t.co/05pINkDFGd TMobileHelp: Hey we are here and we want to help! If you have any questions feel free to shoot us a DM! *KatGrisham

TMobileHelp

Tue Oct 31 14:24:05 +0000 2017

User_115918: @1247 The @10568 code is not working when applied at checkout. Can you please look into this? https://t.co/SJvM7AW24t TMobileHelp: We want this to work perfectly! Do you have at least 10 photos selected? If not, add another and try. DM w/ any questions! *ChrisBradstreet

TMobileHelp

Tue Oct 31 22:19:08 +0000 2017

User_115919: so i wait almost 3 hours and then they are rude and arrogant & unhelpful after which she is raising a technical case https://t.co/yi9oxFMatO VirginTrains: If you're unhappy with your experience on this call please contact us on our website: https://t.co/rkAZcF6uR3 ^CB

VirginTrains

Tue Oct 31 22:17:50 +0000 2017

User_115920: hi! i need some help with a booking i need to change, and made a mistake on. who can i contact? VirginTrains: You'd need to contact our Aftersales team on 0344 556 5650 from 8am ^CB User_115920: thanks!

VirginTrains

Tue Oct 31 22:15:39 +0000 2017

User_115919: Gotta luv @VirginTrains finally get 2 call cntr, they tried to charge me £176 for a ticket which can b purchased for £88 online https://t.co/I7rkohYqaI VirginTrains: When amending a ticket the system would show a fare that matches your previous purchase, but this may be higher ^CB

VirginTrains

Tue Oct 31 22:16:19 +0000 2017

User_115921: Hi- does the new app have an option to buy an open return? VirginTrains: Yes it does. You need to select the return journey then in the ticket flexibility menu you can select open return ^CB User_115921: Thanks, see it now. Real shame about how poor the new App is though.

VirginTrains

Tue Oct 31 21:59:22 +0000 2017

VirginTrains: #VTNEW Due to the emergency services dealing with an incident at Preston all lines are closed.

VirginTrains

Tue Oct 31 07:46:40 +0000 2017

User_115923: For at least the third time this year, I will miss the meeting I especially took the train for in the first place. So often late. No refund because it "doesn't qualify". Next season = car. VirginTrains: Hi Andy, really sorry to hear this. Which service are you travelling on please? ^HP User_115923: The 06:20 from Euston. Now I'm here waiting on the 19:00 from B'ham int. Also late. VirginTrains: Sadly the service has been delayed due to a fault on the line ^CB User_115923: Always some supposedly acceptable reason, yes I get that, but when one uses the trains every week and spends a lot of money, for it to be late regularly is just not acceptable. VirginTrains: I understand the frustration this causes, Andy ^CB User_115923: Oh, that's nice. What are you doing about it? What are you targets next year? VirginTrains: These delays are out of our control, but we do work with Network Rail to try and reduce any problems ^CB User_115923: What are your targets for next season? I see your prices go up, so I assume you've set performance targets reflective of that. VirginTrains: We don't have that information here I'm afraid Andy ^CB

VirginTrains

Tue Oct 31 22:24:22 +0000 2017

User_115925: I really hadthe WORST experience ever from start to finish with @SouthwestAir will never fly internationally again with them SouthwestAir: We're truly sorry to hear that. Please PM us more info so we can followup with you. ^VP

SouthwestAir

Tue Oct 31 22:20:26 +0000 2017

User_115926: Celebrated Halloween on a @southwestair flight with my pumpkin spice @15890 and a delicious (free) @115927 O… https://t.co/GGPGaaFVq2 https://t.co/gnCxPEsaEv SouthwestAir: Happy HalloWN! Bottoms up, Risa! ^SL

SouthwestAir

Tue Oct 31 22:09:15 +0000 2017

User_115928: Thanks to the wonderful @SouthwestAir crews of flights 1732 & 560 for getting us from Sacramento to KC safe and sound! #YouRock SouthwestAir: We aim to please, Eric! Your love means the world to us, and we can't wait to share the skies with you again soon! ^MK

SouthwestAir

Tue Oct 31 22:08:55 +0000 2017

User_115929: is down on the my account page 😑😑 SouthwestAir: Hm, we haven't had any reported errors lately. Have you tried accessing your RR account via a different browser? ^MA User_115929: consider this your 1st reported error User_115929: yup all 400 errors, even turned off my ad blocker SouthwestAir: Please DM us a picture of the error you're receiving. ^MA User_115929: Its working again SouthwestAir: Oh good! Happy to hear that, Jenessa. We hope to see you onboard soon! ^MA

SouthwestAir

Tue Nov 21 21:58:05 +0000 2017

User_115930: Change your @115931 password and turn on two-step verification or else you, too, may receive a paypal receipt for a van reversing camera with a random delivery address in Walthamstow. AskeBay: Hi Simon! I’m sorry to hear this! Sounds like your account may have been compromised. I strongly advise you to contact our security teams > https://t.co/hV7XdVcjA7 if you haven’t already done so, to make sure you do to ensure your account is fully secured. ^GR User_115930: sure will do. Getting refunded by the sellers in the meantime. AskeBay: Thanks for the update Simon! Please let us know if there’s anything we can help you with! Have a great day! ^GR

AskeBay

Tue Oct 31 22:17:25 +0000 2017

User_115932: Best part of my Halloween? Free drinks on all my @SouthwestAir flights for the holiday👻It’s spooktacular. SouthwestAir: We love to give out free boos so much, we're basically ghosts! Happy HalloWN and bottoms up! ^SL

SouthwestAir

Fri Oct 27 15:28:34 +0000 2017

User_115933: helped me out to try to get through to my flight when my @AmericanAir didn't and my flight was with AA. Wow. Loss for words

Tue Oct 31 22:08:34 +0000 2017

User_115934: Why would we be receiving errors when we try to check-in? Our flight takes off at 4 but we keep getting error messages... SouthwestAir: Happy to take a look into this, Christine. Please DM us your confirmation number so we can follow up. ^MA

SouthwestAir

Tue Oct 31 22:08:25 +0000 2017

User_115935: I’d fly @SouthwestAir any day of the year, but they make #Halloween really fun to travel on 🎃💀👻 SouthwestAir: HalloWN for the win! We sure enjoyed spending this spooky day with you, Abbye. ^MA

SouthwestAir

Tue Nov 21 21:24:33 +0000 2017

User_115936: EVERYTIME i sell something on @115937 @AskeBay the bid comes back as fraudulent and i have to repost. 7 days wasted. I’m done. Ugh. AskeBay: Hi. Sorry to hear the buyers have not followed through. Did you open an unpaid item claim? You can set buyer requirements which will block buyers who have strikes against them which will reduce this from happening. See here> https://t.co/5GCQb0IEA0. Thanks ^SG

AskeBay

Tue Nov 21 21:19:30 +0000 2017

User_115938: need assistance. Bought item, due to be delivered Saturday. Never received item, despite being marked as delivered. No response from seller, delivery services cannot assist with lost/missing package. Please advise. AskeBay: Hi there. Sorry to hear the item has not arrived. Is there tracking for the item? If not, I'd advise opening an item not received claim. You can learn more about that here> https://t.co/0toc8cKSB0. Any other questions, let us know. ^SG User_115938: The item has been marked as delivered, and the system would not let me contact ebay customer service directly. It was not sellers fault, it was mismanaged somewhere between shipment and delivery. Still file a claim? User_115938: Need to contact customer service directly. Please DM contact email for customer service AskeBay: As the seller is responsible for the courier, they can claim for lost items from the courier. You still have to open a claim through eBay to be protected. Please follow the previous steps. We cant outbound DM. You can DM us if you have any other questions. ^SG User_115938: Ok, thank you for your help, I'll do that. AskeBay: You're more than welcome. Any other questions, please dont hesitate to ask. Thanks ^SG User_115938: I have further questions about my eBay transaction- I DM'ed to explain, thanks AskeBay: Just responded a moment ago - thanks for your patience! ^TL User_115938: Thanks!! User_115938: Need further assistance about situation- I DMed the recap and update. Thanks in advance!

AskeBay

Mon Oct 30 01:02:34 +0000 2017

User_115939: @115940 my wife and I hate the new interface. Enjoy the content but getting their is a horrible experience hulu_support: Oh no! Any aspect about navigation that you find difficult? For now, the following guide may help: https://t.co/zS2PPOcsyE. User_115939: Getting to the lists of episodes. It’s not difficult. Just way more annoying. Plus you can’t see as many choices on screen at once. hulu_support: Apologies for the difficulties! That was definitely not our intention. We'll absolutely pass on your feedback to our developers. User_115939: Thanks

hulu_support

Mon Oct 30 00:59:06 +0000 2017

User_115941: Hi! Someone changed my password (hacked). Asked reset link x 3 over an hour ago - no email. Not in junk. What can I do? hulu_support: Sorry for the delay and trouble, Melanie! So we can get our team on this with you, please call using: https://t.co/LkhXOWWq74.

hulu_support

Sat Oct 28 04:10:19 +0000 2017

User_115942: I feel it’s important to remind @115940 that its new interface has made watching what you want to watch nearly impossible. Zero stars. User_115944: @115940 It's....very challenging. User_115942: @115940 Yep. Challenging. Frustrating. Things you don’t need when you’re just trying to watch Bob’s Burgers. hulu_support: We're sorry to hear this, Heather! Anything in particular about the new app that you find frustrating? We're here to help. User_115942: It’s not intuitive. Takes me too long to find the episode I want instead of the episode presented to me. hulu_support: If browsing from Home, press the option for more details > go to the show page > use the Episodes tab to browse/pick an ep. User_115943: @115942 I think we understand HOW it works, it's just frustrating that it USED to be much more user-friendly before this update. User_115942: @hulu_support Yep. This

hulu_support

Tue Oct 31 22:12:54 +0000 2017

User_115945: Love @115940 but lost home internet& just learned can’t Mirror Hulu on iPad hdmi adapter. Wanted to get Hulu live. Guess I’ll have to cancel all of Hulu & look at @115946 or something like that 😢 why #Hulu why??? hulu_support: We'd hate to see you go! HDMI mirroring isn't supported at this time, but we'll be sure to share the interest in this w/our team User_115945: Sounds like generic #yourenotgonnafixit replh hulu_support: We can't make any promises about HDMI streaming, but rest assured that we care about your concerns and have shared the feedback.

hulu_support

Wed Oct 25 18:29:19 +0000 2017

User_115947: i am a college student why can’t i still use my Mom’s/family account while I’m away at college User_115947: What if you do like @115948 and @115888 and have a student discount hulu_support: Accounts are intended for a single household. We'll share your interest in being able to share across multiple in the future. hulu_support: You'll be glad to know that if you have a Spotify student account, you can get Hulu for free! https://t.co/dxpbd9X6kS. 🎶 💚 📺

hulu_support

Tue Oct 31 22:28:01 +0000 2017

User_115949: boarding the 22:45 from pad to swindon. Where in reading do I have to go for the bus?dont usually find staff to help!!! GWRHelp: Hi there. Buses depart from the northern interchange at Reading. Phil. User_115949: Do u expect people to travel with a compass??? GWRHelp: Head to the multi-storey car park, outside you will see a sign for rail replacement. Phil.

GWRHelp

Tue Oct 31 22:19:21 +0000 2017

User_115950: fuck you fix my connection sprintcare: This is really concerning to us and we would love to help. Can you let us know what issues you are having with your connection. KB User_115950: If it was concerning I wouldn’t have to be tweeting you so much over the last few years User_115950: Well if you could fix your fucking potato towers out here in Albuquerque that would be a start. https://t.co/qyDs2dbgQI sprintcare: Hi there! Service issues huh? Let us take a look into this for you. Shoot us a DM to assist further. -JA User_115950: Just fix it

sprintcare

Tue Oct 31 22:24:51 +0000 2017

User_115712: @sprintcare how can I get in touch with someone that matters at Spring Corporate sprintcare: Just click ‘Message’ at the top of your profile. We're always here and eager to assist. sprintcare: Do you have a good contact number where you can be reached? Please send through the private link.

sprintcare

Tue Oct 31 22:22:31 +0000 2017

User_115951: I'm a #TMobile customer getting the runaround from @115714 to unlock ported phones. Now my kids don't have phones 2nite. Help! sprintcare: Get started here: https://t.co/dYSbRQ3CL0 Conversation will be continued in your secured web browser. -FR sprintcare: Hello please go to the link I will need additional information to work on getting phones unlocked. -FR TMobileHelp: @115913 We always want to keep you connected, Don. Please DM us; we'll explore every option. https://t.co/lH0SH5fy2m *MikeRice

sprintcare

Fri Oct 20 22:16:05 +0000 2017

User_115714: Save big our best-selling phones, & get FREE Upgrades to any phone after 12 consecutive on-time payments https://t.co/yvX1tLnLlZ User_115952: After those 12 months, if you decided to upgrade what happens to the remaining 6 months if you’re on a 18 mo Flex lease like me? User_421237: Tell the truth User_424400: Lies! I have done this and still was told I have to pay an deposit!!!! So angry User_542347: Most deceptive marketing I have ever experienced. 24 months can't go by fast enough so I can go back to T Mobile. User_642992: It's sucks with sprint upgrade. I return my iPhone 7 , 6 weeks ago and still have not gotten Credit for my return ($545) I had to pay it. User_642992: They tell u to DM THEM BUT THWY DONT ANSWER UR TEXT BACK User_266346: Does this @115714 deal come with your world-class customer support? sprintcare: Hey we would love to further educate you on our amazing Sprint Flex Lease option. Send us a DM lets chat. -CW sprintcare: Hey! Hope you’re doing well today. Are you a Sprint customer in need of assistance? -TR sprintcare: Hi there, thank you for reaching out to us. Can you elaborate on your issue? -MC sprintcare: We'd love to look into this for you, can you DM us with some specifics, please? -CDE sprintcare: This is not the kind of experience I would like any customer to have. Please send me a DM so I can further assist you. -LP User_642992: Yes can u help me .. I have call sprint many times and went to store about this issue sprintcare: We would love to look into this. Please send us a Direct Message, so that we can further assist you.-DD sprintcare: Yes it does https://t.co/rMApsV8PQY User_421237: Yea , not sure how much longer . Bill start at$60 end up at $126.00 crazy User_424400: Called back in and was told I had to pay around 400 something to upgrade my phone User_424400: I was told that after my last payment, that my upgrade would be free and I just would have to send my phone back. Then I called back User_542347: You had your chance. I have zero faith in your company. User_642992: It's sucks with sprint upgrade. I return my iPhone 7 , 6 weeks ago and still have not gotten Credit for my return ($545) I had to pay it. sprintcare: Please send me a DM so I can assist. -LP User_642992: How do I do that User_642992: How do I DM YOU sprintcare: We would like to look into this issue for you. Please send us a Direct Message, so that we can further assist you. -TR User_421238: @sprintcare They lied to me as well, after 20 years only with Sprint I'm looking for another carrier sprintcare: Thank you for responding. Please send me a Direct Message, so that I can further assist you. -MC sprintcare: We hate to hear that, Danny, we'd love to restore that faith. If you do change your mind, please do reach out to us via DM, sir. -CDE User_642992: It's sucks with sprint upgrade. I return my iPhone 7 , 6 weeks ago and still have not gotten Credit for my return ($545) I had to pay it. User_642992: See what I mean I answer back and I get no help User_421238: @421237 But you don't answer the direct message? I'm waiting still User_266346: @542347 If you do change your mind and reach out via DM, prepare for at least 3 hours of double-talk and waiting. sprintcare: Please send us a Direct Message, so that we can further assist you. -LP sprintcare: Just click on the page and you will see the icon.-DD

sprintcare

Tue Oct 31 22:12:28 +0000 2017

User_115953: you wanna actually turn on your internet towers to work or nah? sprintcare: Hey Tayler, having service issues? Shoot us a DM for further assistance! -RW

sprintcare

Tue Oct 31 22:28:05 +0000 2017

User_115954: I need you idiots to stop sending me to collections. YOU owed ME money. I owe you nothing. Get your shit together. Ask_Spectrum: I can look into that for you. Can you please send me your account or phone number directly in a private message? ^AS

Ask_Spectrum

Tue Oct 31 21:24:21 +0000 2017

User_115956: having trouble with a cable box, can you help? Ask_Spectrum: My apologies for any issues you're currently having. I'd be happy to help anyway we can. Please DM your service p... https://t.co/pcCWPPfuNu Ask_Spectrum: I truly apologize for the frustration this matter has caused. Please DM your service phone number or account numb... https://t.co/pcCWPPfuNu User_115956: Will be happy to discuss my problem in DM but not thru link you sent User_115956: I already stated I would not go to site requested, you won’t DM so just going to call, I miss the ease of solving problems with @11 Ask_Spectrum: OK. Please send a DM regarding this matter when you can. ^RR Ask_Spectrum: If you change you're mind please let us know. ^RR User_115956: You don’t follow me so I can’t never mind we’ll call but gotta say @11 was great, jury still out on @12 User_115956: I won’t & that makes me sad Ask_Spectrum: I apologize. We're now following you. ^RR

Ask_Spectrum

Tue Oct 31 22:18:02 +0000 2017

User_115718: I’ll do it LIVE so there is no confusion. Paul Garrison 850.266.3576 https://t.co/5GI1Wh765p Ask_Spectrum: I apologize. The number provided is not bringing up an account. Can you DM me your full address, please? -JB

Ask_Spectrum

Mon Oct 30 15:54:45 +0000 2017

User_115957: what are you doing to reduce the use of single use plastic in the product lines you carry? #reducewaste sainsburys: ...products. By 2020, we'll make sure that our own packaging has been reduced by half compared to 2005. Reid 2/2 sainsburys: We're constantly working to minimise packaging to help reduce carbon emissions whilst maintaining freshness and safety for all of our...1/2

sainsburys

Tue Oct 31 22:20:00 +0000 2017

User_115958: don’t forget to cop your $3 @Chipotletweets burrito today ✨ https://t.co/Yho0pkQhbI ChipotleTweets: True story! Thanks for stopping by – enjoy that burrito. -Becky

ChipotleTweets

Tue Oct 31 22:19:55 +0000 2017

User_115959: Thanks @ChipotleTweets for the $3 burrito bowl! #halloweentreats https://t.co/wjIdjvNvti ChipotleTweets: You look WONDERful! Thanks for stopping by. -Becky

ChipotleTweets

Tue Oct 31 22:19:33 +0000 2017

User_115960: I didn't know my boy ordered half a bowl... #WheresTheRice? https://t.co/Qmqiy3nYIg ChipotleTweets: That doesn't look right. Please tell us more: https://t.co/Ax7W1Dx3Y9 -Becky User_115960: nope just laziness.

ChipotleTweets

Tue Oct 31 22:19:32 +0000 2017

User_115961: Getting that 3 buck burrito from @ChipotleTweets is becoming a tradition on Halloween #thebest ChipotleTweets: The absolute best. What are you going to order? -Becky User_115961: We got two burritos, chips and queso. 👍🏼 ChipotleTweets: Delish! Well played. -Becky

ChipotleTweets

Tue Oct 31 22:18:36 +0000 2017

User_115962: Shoutout to @ChipotleTweets for doing the $3 deal. 🙏🏼 ChipotleTweets: Shout out to you for stopping by! -Becky

ChipotleTweets

Tue Oct 31 22:18:06 +0000 2017

User_115963: nothing but the most respect for @ChipotleTweets and this $3 BOOrito ChipotleTweets: Nothing but love for you, my friend. -Becky

ChipotleTweets

Tue Oct 31 22:17:59 +0000 2017

User_115964: 🎃Thanks @ChipotleTweets for my $3 burrito bowl 👻 tonight! https://t.co/gHVOXof7SG ChipotleTweets: Creeeeepy. Thanks for stopping by! -Becky

ChipotleTweets

Tue Oct 31 19:30:03 +0000 2017

ChipotleTweets: My food just ghosted… Spooky. https://t.co/sLNSNZPZYh User_115965: cant order online, says "cannot connect to chipotle supercomputer." on the app. User_117566: Got my $3 booritto. Best promo ever, thanks User_810061: Well with your "Boorito" page you can NOT place on Online Order...Wake Up over there. Your iPhone 📱 App always crashes and now this screw up

ChipotleTweets

Tue Oct 31 22:16:09 +0000 2017

User_115966: Going to @ChipotleTweets expecting a $3 boorito w/o wearing a costume is like going trick or treating w/o a costume & expecting candy. #no ChipotleTweets: So true. -Becky

ChipotleTweets

Tue Oct 31 22:16:02 +0000 2017

User_115967: Halloween isn’t complete unless you get your @ChipotleTweets bowl with guacamole for $3 for wearing a costume! #buzzlightyear #halloween ChipotleTweets: So true! -Becky

ChipotleTweets

Tue Oct 31 22:23:55 +0000 2017

User_115968: Wore my @79588 hoodie to @ChipotleTweets w/whole family in costume & it scored me my boo-rito bowl for $3 😄🎃 #ScientistForHalloween https://t.co/lqBOtbjAmL ChipotleTweets: We dig it! Thanks for stopping by. Happy Halloween!

ChipotleTweets

Tue Oct 31 22:15:04 +0000 2017

User_115969: Hey @ChipotleTweets why don't you have chorizo anymore it was the best thing on the menu ChipotleTweets: It was my favorite, too. My apologies for any frustration. -Becky User_115969: I'm not frustrated, just sad. But thanks for the compassion. ChipotleTweets: Of course, my friend. -Becky

ChipotleTweets

Tue Oct 31 22:14:52 +0000 2017

User_115970: Oh what a Happy Halloween it is 🙌🏼 @ChipotleTweets https://t.co/UvC4oAnUwE ChipotleTweets: Yes! I love it. And Shawn's cards are the best. -Becky

ChipotleTweets

Tue Oct 31 22:14:03 +0000 2017

User_115971: Boorito!!! One of my favorite Halloween traditions. ❤️👻✨🥑🌽🥗 @ChipotleTweets https://t.co/rLKJ3uvw7c ChipotleTweets: Same! What's your go-to order? -Becky

ChipotleTweets

Tue Oct 31 22:14:00 +0000 2017

User_115972: i just spent $3.00 even on a boorito from @ChipotleTweets 😍 ChipotleTweets: Best day of the year! -Becky

ChipotleTweets

Tue Oct 31 22:13:38 +0000 2017

User_115973: My favorite holiday... $3 booritos at Chipotyay! @chipotletweets 🎃🌯👻 #chipchiphooray #chipotyay… https://t.co/MC6QVqAt1z ChipotleTweets: Thanks for stopping by! That's a great looking duo right there. -Becky

ChipotleTweets

Tue Oct 31 22:12:12 +0000 2017

User_115974: I guess my soccer player costume wasn't good enough for a $3 burrito @ChipotleTweets ChipotleTweets: That doesn't sound right. Please tell us more here: https://t.co/Ax7W1Dx3Y9 -Becky

ChipotleTweets

Tue Oct 31 22:11:47 +0000 2017

User_115975: .@ChipotleTweets app doesn’t work anymore in the 6ix. Lame. ChipotleTweets: We shut it off for our Boorito promotion, but it'll be back on tomorrow. My apologies for any frustration. -Becky

ChipotleTweets

Tue Oct 31 22:11:30 +0000 2017

User_115976: aye can i do double meat for my boorito and still only pay $3? ChipotleTweets: If it fits comfortably inside your meal, it'll be $3. -Becky

ChipotleTweets