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|---|---|---|
I've been waiting for a refund to show up and I don't see it on my statement yet. | Refund_not_showing_up | 5,718 |
I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier. Can you check where the money is? | Refund_not_showing_up | 5,721 |
What needs to be done to activate and use a card? | activate_my_card | 9,208 |
Can I activate my card with the app? | activate_my_card | 9,221 |
DO I have to be 18 to open an account? | age_limit | 1,646 |
Is there a possibility to open an account for my sons and daughters? | age_limit | 1,601 |
I'm trying to use my Apple Watch to top up my google pay. Do I need a special app? | apple_pay_or_google_pay | 9,764 |
I received my American Express in Apple Pay, is there a reason why top up is not functioning properly? | apple_pay_or_google_pay | 9,690 |
I need an ATM right now! | atm_support | 4,583 |
Is there a limit to auto top? | automatic_top_up | 1,239 |
Where do I find the auto top- up? | automatic_top_up | 1,164 |
I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it! | balance_not_updated_after_bank_transfer | 8,705 |
My transfer is pending too long. | balance_not_updated_after_bank_transfer | 8,726 |
What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money! | balance_not_updated_after_cheque_or_cash_deposit | 3,418 |
My cash deposit hasn't posted to my account. | balance_not_updated_after_cheque_or_cash_deposit | 3,394 |
Why can't I transfer to an account? | beneficiary_not_allowed | 7,122 |
Just received a message that my transfer is not possible?? What is going on. I have done this before with no issues. | beneficiary_not_allowed | 7,080 |
Please help me, there is a transaction in the incorrect account. | cancel_transfer | 2,194 |
Help me cancel a transaction. | cancel_transfer | 2,152 |
want to get a new card in china | card_about_to_expire | 9,637 |
I'm in China and really need a new card. | card_about_to_expire | 9,619 |
How can I know where my card will be accepted? | card_acceptance | 3,145 |
I want to find out what happened to my new card? | card_arrival | 59 |
My new card hasn't came in. | card_arrival | 33 |
I would like to make sure it is delivered on a certain date. | card_delivery_estimate | 1,097 |
When can I expect my card to arrive? | card_delivery_estimate | 1,050 |
How do I add a card on to the app? | card_linking | 218 |
What do I need to do to link my new card for my account? | card_linking | 211 |
I seem to be unable to make any transactions. | card_not_working | 1,336 |
My physical card is not working | card_not_working | 1,289 |
Why was I charged an extra fee when paying with card? | card_payment_fee_charged | 2,527 |
Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here? | card_payment_fee_charged | 2,683 |
I'm noticing a payment/purchase at a company that I don't recognise. | card_payment_not_recognised | 3,522 |
I didn't do a payment and I have it now. | card_payment_not_recognised | 3,614 |
I think there has been a mistake on my exchange rate for this purchase. | card_payment_wrong_exchange_rate | 448 |
I seem to have been charged to much for my holiday purchases, the exchange rate is wrong. | card_payment_wrong_exchange_rate | 451 |
The ATM kept my card? | card_swallowed | 6,285 |
Make me understand why I am charged an extra fee when I use the ATM. | cash_withdrawal_charge | 9,433 |
Why am I being charged for getting cash? | cash_withdrawal_charge | 9,454 |
Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more. | cash_withdrawal_not_recognised | 8,813 |
My app shows cash I didn't get. | cash_withdrawal_not_recognised | 8,826 |
Do I have to change my PIN at a bank? | change_pin | 6,931 |
Which atms allow me to change my pin? | change_pin | 6,995 |
My statement shows charges for things I never purchased. Were my account details stolen? | compromised_card | 4,497 |
Help me to set up contactless payments. | contactless_not_working | 1,796 |
I live in the US and I would like to get a card. How do I go about getting one? | country_support | 9,996 |
I need a new card and I live in the United States. | country_support | 9,978 |
My card was declined | declined_card_payment | 5,895 |
My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again. | declined_card_payment | 5,869 |
my card was frozen due to putting in the wrong pin too much. how many tries do i have | declined_cash_withdrawal | 5,012 |
What caused my cash withdrawal to be declined? | declined_cash_withdrawal | 5,033 |
My transfer was declined. What might the reason be? | declined_transfer | 5,616 |
I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong? | declined_transfer | 5,576 |
There is a direct debit transaction that I did not authorize | direct_debit_payment_not_recognised | 4,685 |
I see a direct debit transaction in my app that I didn't make. | direct_debit_payment_not_recognised | 4,722 |
Do the disposable cards have restrictions? | disposable_card_limits | 4,434 |
I need to make multiple disposable cards in a day. | disposable_card_limits | 4,392 |
I moved and need to change my personal information. | edit_personal_details | 3,746 |
Can I change my details because I moved? | edit_personal_details | 3,704 |
Does it cost anything to do currency exchanges? | exchange_charge | 9,040 |
I've been to several different countries, can I exchange the cash with a discount for a large transaction? | exchange_charge | 8,998 |
Can you explain your exchange rates basis? | exchange_rate | 383 |
Please explain your exchange rate policy. | exchange_rate | 336 |
I would like to exchange currencies, how do I go upon it? | exchange_via_app | 1,451 |
Is there a way to make my money usable in another country? | exchange_via_app | 1,411 |
My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about. | extra_charge_on_statement | 615 |
An extra pound was charged! | extra_charge_on_statement | 618 |
My transfer failed | failed_transfer | 7,508 |
Your system is broken. My transfers keep failing, 5 times now. | failed_transfer | 7,433 |
What are the currency types that I can keep money in. | fiat_currency_support | 1,000 |
I need to know which fiat currencies I can use with you. | fiat_currency_support | 926 |
What are disposable virtual cards? | get_disposable_virtual_card | 8,404 |
How do I know what my PIN is? | get_physical_card | 4,060 |
Where is my PIN located? | get_physical_card | 4,029 |
Can I have a spare card for this account please? | getting_spare_card | 7,926 |
Will it cost me to get a second card? | getting_spare_card | 7,908 |
what is a virtual and how do i get one | getting_virtual_card | 3,089 |
My card is missing. Please help. | lost_or_stolen_card | 1,485 |
I cannot find my phone, what should I do? | lost_or_stolen_phone | 5,347 |
My phone has been lost or stolen | lost_or_stolen_phone | 5,305 |
How do i receive a physical card? | order_physical_card | 8,142 |
What do I need to do to get a card? | order_physical_card | 8,101 |
Help! I've forgot my app passcode! | passcode_forgotten | 4,879 |
I would like to better understand why my pass-code is not working. | passcode_forgotten | 4,849 |
I notice there's a pending payment on my card. | pending_card_payment | 5,121 |
Why is the payment on my card still pending? | pending_card_payment | 5,134 |
There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this? | pending_cash_withdrawal | 815 |
Why does my account show as pending a cash withdrawal from the ATM that I have already made? | pending_cash_withdrawal | 853 |
I have a new card and I can't add money to it. I tried about 30 minutes ago and it is still pending. What do I do? | pending_top_up | 2,073 |
top up is still pending | pending_top_up | 2,017 |
I did a transfer but it is still pending. | pending_transfer | 6,089 |
Why is the transaction not posting? | pending_transfer | 6,110 |
My PIN seems to be blocked, help me access it? | pin_blocked | 1,761 |
Where can I go to get my PIN unblocked? | pin_blocked | 1,711 |
Can my friend send me money? | receiving_money | 7,373 |
I want to cancel my purchase | request_refund | 5,420 |
I would like to cancel a purchase. | request_refund | 5,462 |
What reasons would cause my card payment to be cancelled? | reverted_card_payment? | 6,766 |
I just checked and my payment was cancelled, why? | reverted_card_payment? | 6,769 |
What are the currencies that are accepted to add money? | supported_cards_and_currencies | 2,991 |