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<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I'm in the running to win British Airways Venice flights thanks to #competition #giveaway #FlyBA
agent: We would love to have you back!
user: I'll be on board tomorrow :)
agent: Wonderful. We can't wait to welcome you on board then.
user: I can't check in. App says there is no ticket number. Despite having picked seat etc I have never received an email receipt for the booking
agent: I'm sorry to hear you're having difficulty checking in. Can you DM us your booking ref, email address and telephone number so that 1/2 2/2 we can look at this for you?
user: Hi I have messaged you, thanks Many thanks for sorting this out :)
agent: No problem, William. You know where we are if we can help with anything else. The customer says that he is in the running to win British Airways Venice flights but the app says there is no ticket number and adds that he have never received an email receipt for the booking. The agent apologises since the customer is facing difficulty in Checking in and asks to DM the booking ref, email address and telephone number to assist further.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: 0/2 this week on customer service. Was trying to reach platinum this year, but what’s the point?? #unhappycustomer
agent: I'm sorry to hear that we have disappointed you. What are you needing assistance with? *AMC
user: I have already reached out to customer service with no resolution. My disappointment doesn’t fit in 140 characters...
agent: Very sorry to hear, Ashley. If there is anything we can assist you with, please do not hesitate to reach out. *HJB
user: Who can I reach out to? Customer service is not adequately responding.
agent: Hi Ashley, is there anything I can assist you with? *AMC
user: My first class seat was given up last wk b/c a phone reservation agent checked me out of my flight and didn’t tell me I had to check back in And then today my flight left 10 min early causing me to miss it. And now having to take a connecting flight delaying my trip 4+ hours
agent: Oh no, Ashley. I am truly sorry for the inconvenience caused. Please DM your confirmation number for review. *HDG Customer is disappointed with the customer service and since they were trying to reach platinum this year. Agent apologies for the inconvenience caused and requests to DM their confirmation number for review.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey, - PRETTY HARD TO TROUBLESHOOT WHY MY INTERNET ISN’T WORKING WITHOUT THE INTERNET.
agent: Hello Austin, Are you able to locate your battery back up unit?
user: Yes
agent: What lights are currently on it?
user: I just did a power reset to it and it looks like that took care of it (for now). Thank you!
agent: No problem. Have a Great night!
user: Spoke too soon. Stopped working again. I did a power reset on the battery backup unit which was the temporary fix. Here’s what the box looks like.
agent: After the reset are you getting any red lights on your router?
user: No, all green. Before I did the reset, the internet light was flashing amber though.
agent: Please try your network again.
user: It worked for a little bit and now it’s down again. It keeps going in and out. Every 30 minutes or so it’s on, then shuts down.
agent: Thanks for confirming. Did the internet turn amber again? Customer is placing a complain on internet issue. Agent asked the customer about the battery back up and to try again with network.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Encountered nothing but incompetent & indifferent staff from while trying to resolve the issue of them triple charging and overcharging me delivery for a TV I bought but they've not delivered. Of course they don't care, they're holding £1800 & (/1) Making money off it. This #BlackFriday reconsider if whether the offer on is really worth the risk of them hoarding your money and not providing the goods. #poorservice #poorcustomerservice #scammers (/2)
agent: I apologize for the trouble with your recent order! We're more than happy to help if we can! When you spoke to us, what information or options were we able to provide. In addition, please see some tips here that may help:
user: You still did not refund for delivery. And you did not bother to 'start' processing the refund until after I chased, not that I'll get any of that money until next month. & my delivery has been delayed until next week which will be a week more than after I made the first order 😡 I cannot understand why your staff would think that they are helping me by cancelling my order repeatedly and charging me for the delivery and order multiple times, and behaving like I should be thankful for being robbed! You have my TV, you could deliver it tomorrow but no.
agent: I understand the frustration! Have you received e-mail confirmation of the due refunds? We want to ensure your T.V. arrives, have we provided a new delivery date?
user: Only the one email saying the multiple charges for the tv will be refunded eventually. No mention of the delivery charge being refunded. No money in my account yet. Apparently delivery is going to be next Monday, but it was previously meant to be today then Saturday so who knows I had taken a paid day off today to receive the delivery which never arrived and now you need me to take another day off, and have the cheek to charge me for the delays you've caused. To say I'm frustrated is an understatement!
agent: Thank you for clarifying. You can check the status and find more information about your refund here: I am so sorry for the trouble. Please keep us updated on the arrival!!
user: So you're ignoring the fact that you've not refunded the delivery cost? 🤦
agent: We'd be happy to look into all options with you. Please contact us by phone or chat here: Customer is demanding the refund of delivery cost for the delayed delivery of a TV he bought. Agent requests to check the status of delivery and the information about refund by providing a link.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: staying with you in Glasgow at the airport. It's a good job your chef is accommodating as you menu has nothing for vegans! 1/2
agent: 1/2 I'm sorry to hear this. I called the hotel and informed them of your concern. They will be reaching out to you shortly to 2/2 discuss this further. Thanks for your time.
user: The chef has been amazing and made something the prob is your menu which I guess is compan_ standard? !
agent: Thanks for your feedback. Rest assured it has been shared with the hotel mgmt and all concerned parties for future reference.
user: Are the menus standard across all the hotels?
agent: The hotel management determines and selects their restaurant menu. This is not standard to all Holiday Inn hotels. Thanks
user: Good to know I stay with you regularly. Staff have been excellent btw
agent: Thanks for your kind words towards our staff. The pleasure is ours to have you stay with us. Customer is complaining about the menu in the hotel. Agent replied the this issue is forwarded to hotel management and concern parties for future reference.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Ugh as always making it impossible to enjoy anything on the internet.
agent: Are you home now and experiencing a trouble with your service or connection? What's happening? -Dustin
user: Disconnecting randomly from the internet for up to 30 seconds at a time.
agent: Is this happening all throughout the day, randomly, or during a particular time? Are the lights on the modem going out? -Dustin
user: Randomly and yes the lights occasionally go out. Have had several techs out but issues always come back
agent: Is the power from your modem connected to a surge protector or is it plugged directly into the wall? -Maria
user: Directly into the wall, direct wire into pc, have power cycled and tried everything on the list of things to do.
agent: We can schedule a technician to further investigate this issue. DM your availability and a good contact number. -Maria Customer is having an internet disconnecting issue. Agent asked whether this issue happen all the times or not and asked is the power from the modem connected to a surge protector or is it plugged directly into the wall ,Finally informed they will schedule a technician to further investigate this issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: to qualify for 2018 status - can I spend money in 2017 for travel in 2018? Trying to hit my MQDs by end of year.
agent: Hi, there. Unfortunately, MQM and MQD credit is added to your account once the flights are completely flown. *CTR
user: Ok can I book for others?
agent: Of course! However, with the tickets you book for others, you will not earn the MQDs or MQMs for their tickets when they fly. *TBW
user: So then not of course? I need to hit MQDs for 2017. The only way to do that is book and fly myself by 12/31/17?
agent: You could purchase the tickets on your Platinum Delta SkyMiles American Express credit card to reach the MQD waiver. *TBW
user: I'm confused.Someone I spoke with on the phone gave me conflicting info. Can you confirm to hit status I need to hit MQD threshold by (1/2) Spending and personally traveling by 12/31/17? Is that correct?
agent: That is one way of hitting the status. The other way is to spend $25,000 on your Delta Amex within the calendar year. *TBW Customer is questioning can they spend money in 2017 for the travel in 2018 to qualify the 2018 status and trying to hit their MQD's by the end of the year. Agent updates that they can purchase the tickets on their platinum delta sky miles american express credit card to reach the MQD waiver and the other way is to spend $25000 on thei delta amex within end of the year.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: i asked for cashback at one of your stores, i've just checked my bank statement online & it doesn't appear to have come out
agent: Hi there, did you receive cashback? The transactions won't show as separate, they'll show as 1. Mariya
user: yes. the transaction is showing but not the cashback I don't know what my balance was at the time but I don't think it came out of my acc
agent: The cashback will be in the same transaction as your payment to Sainsbury's. This will not be shown separately. Mariya
user: well its just showing just the transactions which was just over £2.00 but I got the cashback the cashback was for £10 shall I send it in to head office or take to my nearest Sainsbury's store?
agent: Which store was this in? Mariya
user: in london. i don't live there but was there at the weekend so i don't what the area is called
agent: Hi there, if you pop into store with it they'll be more than happy to help. Thanks, Mel. Customer is complaining that no cashback as been added to his bank account. Agent updated that when they pop into store with it they will be more than happy to help.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: When will the Reduced Mileage Codes become available for December and January? December is less than a week away!
agent: There's not a set date or time. It's based on what seats are available. Please contact Reservations at 800-433-7300 for help with that.
user: They tell me that even though the seats are available, they don't have the codes to use. HELP!! !
agent: We're unable to make the code available. It's done automatically. You'll have to continue to check online or with Reservations.
user: So you agree that at this time Reduced Mileage Fares cannot be booked for December and January?
agent: Please check with our Reservations team and they'll provide clarification.
user: After 4 different agents, I FINALLY got someone who could book it--after I pointed out that it was on that it can be booked now. It seems the agents need some training on booking Reduced Mileage awards!
agent: We're glad they were able to take care of that with you! Thanks for working with them. The customer asks when will the Reduced Mileage Codes become available for December and January since the December was less than a week away. The agent says that there's not a set date or time, it's based on what seats are available and asks to contact Reservations through provided number to assist further on the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: can anyone help me (the last system I used was Nintendo) I have a silly question about purchasing a digital game
agent: Hi! Let's have you follow us, DM us your Gamertag, and some more info about what you're seeing:
user: I don't know what a game tag is. My question is I want to buy on Amazon a game for Xbox one for some1 without Xbox live. Can I? Like can I purchase/use a digital Xbox one game off Amazon without Xbox live membership. There person does have internet access
agent: Gotcha. Some game titles do require an active internet connection in order to install updates, however, if they put 1/2 their console into offline mode: then they should be able to launch this content. 2/2
user: That didn't answer my question. If I buy a digital code of Forza horizon 3 from Amazon do I need Xbox live membership to install & keep game Basically do u need Xbox live membership to purchase/install/own/continually use a digital game purchase
agent: If you purchase a digital game, you would not need an Xbox Live Gold subscription to keep it: Customer is asking whether he needs to install Xbox live membership if he buy a digital code. Agent updated that there is no need of Xbox live gold subscription if they purchase a digital game.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: have become too big and now too sleazy! Buyer beware if you purchase on eBay these days, sleazy sellers, no response from seller or eBay forget eBay use Amazon or Lazado eBay cannot be trusted!! !#sleazy#ripoff#noresponse# shopelsewhere#cannotbetrusted
agent: Not what we like to hear as we'd hate losing you! Most of our sellers have high standards of selling and we offer protection if having issues with a transaction. Check for details.If you have a situation you need help with, DM us with details
user: You guys are not interested I have left multiple msgs no response response seems you only care about money and not buyers
agent: We’re definitely interested but I don’t see where you’ve DM’d us. I’m not sure where you’re sending messages currently but if you DM us detailed info, we’ll help in any way possible.
user: Despite me telling you I paid for item and seller told me now cannot send for 2 or 3 months and did not respond to 8 emails I sent them, your sick response was if you do not hear back in 30 days let us know #sick#stupid#pissedoff
agent: You have 30-days from the latest estimated delivery date to file a claim. If there is no est. delivery dates for some reason, then you have to give the seller 30-days from payment before you can open a claim:
user: do not use eBay as they no longer provide support and now using sleazy sellers who take your money and don’t deliver items#sleazy#useothersites#nolongercare#useotherbuyingoptions#stealyiurmoney#nosupport uroller1950 is my account check out my bicycle purchase, but I doubt you care enough to check it out I would suggest that if seller ignores my 8 plus emails he has no interest in sending bike or returning money#getyouracttogether
agent: As I mentioned previously, the seller has until the latest est. delivery date to get you the item. If you don’t receive it, you have 30-days to open a claim for a refund. I’d be happy to look into this if you DM the following registered info along with the item number: full name, email address, and zip/post code. We can’t share account specifics publically on a third party site like this (privacy and safety concerns). We recommend sellers reply to messages they receive but it isn’t required. Again, if they don’t get you the item by the latest estimated delivery date, you can pursue a refund from them.
user: That’s your response, go back to the bank and count your money, I’m sure it’s safe, unlike your consumers!
agent: Your money is safe and we have you fully covered by eBay Money Back Guarantee. Typically, we give the seller until the estimated delivery date to see if it arrives. As mentioned, our team here on Twitter is happy to take a look via DM, if you'd like. The customer says he paid for an item and seller told him that they cannot send for 2 to 3 months. The agent replies that the customer have 30 days from the estimated delivery date to file a claim.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: my iPhone 7 is few days out of warranty and it is having screen bleeding issues but ur store wants $149 to fix!!! No physical damage or cracked screen. This is MFG defect #apple #iphone #iphone7 I only noticed this when I was taking photos. I’ve always had regular background please respond and assist #customerneedshelp
agent: Hey there, Kevin. It's important to us that your phone is working great. DM us and we'll check this out: *DanKing
user: Hi Dan I am sending you guys a DM #thankyou #customerserviceexist I love how can not help their customer out. I didn't drop it, there isn't water damage, there is no physical damage. It's a LCD issue. the screen is bleeding! I have to schedule an appoint with genius bar & that's why i'm out of warranty
agent: We're here to explore all options so that you have a good working phone. I'll meet you back in DM in just a moment. *CharlesOpacki
user: You guys didn’t explore any options but just a middle finger and go to or a 3rd party wow John I’ve always loved you companies service and customer support. Maybe it’s a one off but I hope others are helped unlike me 👎
agent: We're always dedicated to working out solutions for you so you can enjoy your service. I'll meet you back in DM shortly. *CharlesOpacki Customer is complaining about iphone 7 which has screen bleeding issue in few days out of warranty . Agent updates that they will get back to them in DM shortly.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: devastated that I booked a ticket for the wrong time and now I have 9 hours to burn 😐
agent: Oh no, that isn't good Dan, what will you do?
user: Sit around in London for 9 hours I guess haha
agent: Fair enough.
user: Is there anyway you can get me home earlier?
agent: What type of ticket do you have?
user: I bought it in the virgin sale a couple of months ago but for the wrong time - the station said it would be an extra £70
agent: Unfortunately that is the only way sorry.
user: Great.
agent: Really sorry. The customer says that he had booked the tickets for the wrong time and ask for a help. The agent responded the customer saying that he would be charged extra.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: when you charge £1.65 for three onions I don't expect them to look like this RIDICULOUS 😷😷
agent: I'm really sorry, Kera. Can you send us the barcode number please? Which store did you buy them from?
user: They were in a pack we have a veg box so throw packaging out we bought them from thornhill Excalibur drive!
agent: Thanks Kera. Can you identify them from here please:
user: It's the second one where there is three onions in a netting bag!
agent: Thanks, could you DM me on the below link your Nectar card number please? Mariya
user: We don't have a nectar card as we only recently moved to this area and didn't shop at sainsbhry previously :)
agent: That's alright Kera, if you DM your full address using the below link I'll send a gift card out instead. Steven Customer is complaining about the unions which cost is 1.65 for 3 onions. Agent says to DM full address using below link will be send a gift card out instead.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: when you get an email to say your order is ready and waiting 😁 then get told to go away because it is 11.45am and you can’t have it until 12pm 😡 said I could wait but was told it still may not be ready..... 😳
agent: We're sorry to hear this, Gemma :( We do say orders can be collected from midday here but can completely understand you being annoyed when you'd had an email. 1/2 Which store were you collecting from and did you manage to get your order before you let? 2/2
user: Hello, it was the York Vangarde store, and no I went away empty handed as they said they couldn’t guarantee they would have scanned all parcels even if I waited an extra 15mins until 12pm... I went back today and collected my parcel On balance, I went to the Harrogate store Sat 18th Nov and received amazing service from Jerome on the refund/ collection point. He processed my refund, found my item to collect and even took away the extra packaging. Very helpful ☺️☺️☺️
agent: We've fed this back to our Store Manager, Gemma. We're glad you have your parcel now but really sorry this wasn't sorted yesterday for you. 1/2 We've also been in touch with our Harrogate Store Manager to let them know what you've said about Jerome. We'll make sure this gets back to him and he gets some well deserved recognition :) Thanks. 2/2 Customer arrived fifteen minutes early to pick up a package and was told it was unknown when the package would be ready for pick up. Agent asked which store gave the poor service and did the customer ever receive his package.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Please sort your shit out! FML
agent: Thanks for reaching out! This guide: can help you troubleshoot; can you try those steps & let us know?
user: Its not my internet and i have checked my Down, Up and ping already! :/ I think its my Xbox rather than the games I'm playing! I can't enter the Xbox guide menu while playing 'The Division' :/
agent: To clarify, did you get a chance to run through each page in that guide using the ✔️️ and ❌ buttons?
user: Yes i did!
agent: Got it. Can you share your GT and a pic of your console OS currently: ?
user: Gt: haz227
agent: Thanks for that info. Let's have you try a factory reset, to get it to redownload 1 the latest system update: On step 7 select: Reset and keep my games & apps. 2
user: Ok, Just waiting for it to reset! Do i lose anything? ( Like Xbox home colour, Alpha testing?) I did select keep my games and apps! Just did a test run while playing the game, I can talk in party chat and the choppy-ness while playing has decrease only slightly!
agent: Is this after the factory reset?
user: Yes!
agent: Alrighty, in this case, we will need a picture of your network stats: Settings>Network>Network Settings>Detailed 1 Network Statistics and your NAT setting on the console. Can you DM that to us? 2 Customer is complaining that he unable to enter the guide menu. Agent updated the customer to DM of network related settings.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi, I’ve sold an item and the buyer collected it. PayPal are holding the funds pending, can this be released?
agent: Congrats on the sale! Without proof of delivery, funds are held 21 days to ensure all went well. See for more.
user: Is there anyway this can be shortened by the buyer confirming they received the item?
agent: We definitely understand waiting is no fun! For local pick up items, we do need to give it the full 21 days.
user: If you understand it then why do I need to wait? The buyer got their item...
agent: We understand it can be tough to wait, but it is for your protection. If you ended up needing to refund your customer, 1/2 it would come from those held funds. This could happen if your customer found the item to not be as described. 2/2
user: Is it a maximum of 21 days or could it be sooner?
agent: It’ll be exactly 21 days, and the funds will be released automatically in your PayPal account. The customer is complaining that the paypal holding the funds pending and asking for release. The agent updated that it will be exactly 21 days, and the funds will be released automatically in their paypal account.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Unable to stream more than a few seconds, and tech support seems not working on Sunday:(
agent: Sorry for the continued trouble! Which device are you using? If you haven't already, try unplugging for a few mins and restarting.
user: Using 55" Samsung Smart HDTV. It works flawlessly with the Netflix app. Prior to Sunday it would stop randomly about once an hour. But on Sunday it stops after a few seconds. TV is wired directly to an Asus router, and I'm the only internet user.
agent: Thanks for the details! Have you worked through the steps here:
user: On Sunday it would not stream more than a few seconds. On Monday it was just the opposite, playing all day morning to night with only a few interruptions. I wire it directly because about once a month the TV would lose the password. Not sure if that is from a power failure. Do you have tech support on Sunday? I left the chat window open all day and never got response. Phone said there was a 45 minute wait.
agent: Sorry for the long wait! Phone/chat support is available 24/7. Were you able to try all of the steps that we've provided so far? The customer is facing the problem that he is unable to stream more than few seconds and says that the tech support seems not working on Sunday. The agent asks which device the customer was using and then asks to try unplugging for a few min and then to restart and suggests to Phone/chat support.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: any idea why this happened to my laptop
agent: with your Dell system. Did you try to run Dell diagnostics on the computer to reach here? (2) The system seems to be having LCD screen flickering issue. I sincerely apologize for the technical troubles you are experiencing (1) (5) Also, please DM us the system service tag along with registered owner's name. BIOS screen (F2 during startup) to check if the issue reoccurs? (4) Is this issue intermittent? Does the same issue occur on the Dell logo screen during startup? Please boot into the (3) To Find Service Tag: Hope you are doing fine. This is a follow up message. Please share the details requested so that we can check and assist you further.
user: I turned the pc off when it had the flickering issue, then turned it on again and now I no longer have the issue. It happened when I moved it while it was on, happened once before. Not really a big deal was just wondering. Thanks
agent: We would suggest you to observe the system for a little longer and let us know if anything comes up. Since the issue is not reoccurring, we will archive this case for now. Please reach out to us at your convenience and (1) (2) we will have your system concern addressed. Had flickering issues on Dell laptop when he moved it. Advises running Dell diagnostics.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Business cut short & I can’t get on either earlier leaving with empty seats. I wonder how much money makes off an empty seat!
agent: We understand your frustration; however, standby travel is a perk reserved for our Anytime & Business Select Fares.
user: Empty seats are reserved for #wastedfossilfuel. You can make All excuses written down in your cue card. Empty seat is an empty seat.
agent: I'm sorry to learn of your continued disappointment. An upgrade to current fare will always apply when making a flight change.
user: Therefore #Lastflightbooked on No you can’t get in an earlier flight with empty seats. But we will make sure you are late by letting you wait on Tarmac for 15 minutes. Was supposed to depart 29 minutes ago, still sitting on runway. That empty seat might beat me home by more that 2 hours.
agent: We're so sorry for the continued frustration. If you'll DM your confirmation number, we'd be happy to address your concerns.
user: Almost 20 minutes on runway still on the ground. (everyone think twice before booking) Can’t give you that info till I make it home. Don’t need to be grounded by unfair practices. Conversation can be public, all need to know. Coming up on 25 minutes and we sit here seat belted,no bathroom? No offers of anything to drink. 29 minutes on runway. Yeah sit long enough on the runway damn near miss my connecting. Such a great job guys. NOT! #SouthwestSucks Leaving the gate late again. can you get anything right? 6 minutes late still sitting and waiting
agent: Apologies for the wait, Louis. Thanks for your patience.
user: 10 minutes late still sitting at the damn gate. I guess only time is only thing that counts.
agent: We'll have you on your way as soon as we can. Customer is complaining that they can't get on earlier leaving with empty seats and asks how much money will make off an empty seat. Agent apologies for the inconvenience and updates that they will have them on their way as soon as they can.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: We lost an iPad at terminal 5 Heathrow Airport security this past Friday October 27th. Need # to call to inquire.
agent: Hi there, could you tell us what colour the iPad or it's was? I'll ask the airport to have a look.
user: Hi, Black I pad pro, black/grey reversible case. Left at Term 5 Heathrow security.
agent: Hi there, we don't have anything logged, however, please try Bagport at:
user: I did. They suggested to get in touch with you as it was left at BA security terminal 5.
agent: That is strange. They collect all the lost property for both Terminal 5 and Terminal 3. We give it straight to them.
user: Is there any way that you could check directly with them 4 me? You might get further information than me. Much appreciated.
agent: I'm afraid this isn't something we can do, sorry. All items left on board or aircraft are handed in at the airport. We hope you're 1/2 reunited with your iPad soon. 2/2
user: Was not left on board. Was left at Term 5 BA security.
agent: Hi there, sorry to hear you left your item at security. Please click on the following 1/2 link to complete a lost property report 2/2 Customer complains that he lost hos i pad in british airways. Agent is suggesting customer contact with help of URL link to get back stolen property.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #mobile_Care y'all suck!!!!! 2-3 times a week with these outages is getting old
agent: Hello, I'm very sorry for the ongoing issues that you've encountered with your Comast services. Can you please DM me your service address, phone number, and full billing name on the account? - FHC
user: No thank u it's gonna happen again this issue was going on for the last 3months
agent: I do understand the inconvenience you’ve faced, I would like to help resolve this matter. If you could DM me more info, I'd be happy to help.- MH
user: So another outage for the 4th time smh
agent: I would like to look into the service issues you're experiencing. Could you please send a DM with your account info? -CRP Customer complains about the Comast service. Agent asks to send DM the account info.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: good evening. This evening I have found a snail shell in my garden peas
agent: Hi there, sorry about this Marcella. We'd definitely expect more from our products. Can you send me a pic of the barcode please? Robbie
user:
agent: Thanks Marcella. Can I also ask which store you bought it from? Corey
user: Balderton
agent: Thank you, if you DM me your Nectar card number via this link I can get a refund added plus extra and make sure this is fed back. Robbie
user: Hi. I don't have a nectar card I'm afraid
agent: No worries Marcella, if you DM your full name and address via the link below we can send out a gift card instead. Corey The customer is complaining that they found a snail shell in garden peas. The agent asked to send a pic of the barcode and to dm nectar card number via this link and get a refund added.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: My Norton VPN will not connect. Also when I click on a send button on Twitter the send button changes to black and flashes on and off as if somebody is blocking it.
agent: Sorry for the trouble. May I know what exactly happens when you try to connect your Norton WiFi Privacy? -Prasanna
user: It states Connecting but will not connect
agent: Sorry you are having trouble with your Norton VPN app. Have you tried restarting your computer? Could you try a different location and check? -Harini
user: I have tried different locations and restarted my computer. Norton VPN will not connect
agent: Sorry again. Please send us a DM, we would like to gather more info regarding this issue. -Harini
user: Still not working What is a DM?
agent: DM is the direct messaging feature in Twitter. Please click on this link here to send us a message. -Harini Customer is having an issue with Norton VPN app. Agent informed to check with different location and asked to DM for further assist.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi just wonder why you haven't shipped them. It's been two days since I ordered them. Order # 113-4002806-4843420
agent: Hi Giaminac, really sorry you've not received your order yet. Have you received an email advising you of the delay?
user: I didn't know if there's any delay. I received no email regarding to it. Please check what causes the delay.
agent: Following Black Friday and Cyber Monday, there have been some orders that are taking a little longer than normal. Which Amazon site did you order from? etc?
user: . Com I suppose. I was using Amazon application in my android.
agent: What was the delivery date we gave at the checkout and in the confirmation email?
user: December 7 or 8. I worried why you didn't ship at the time I ordered.
agent: As your delivery isn't due for a few days sometimes it takes a little longer to dispatch. Please inform us if it doesn't come in the designated time. The customer enquires why the product he ordered has not yet been shipped. The agent asks whether the customer received any email advising delay and informs that some orders are taking little longer than usual Following Black Friday and Cyber Monday and asks to inform them if it isn't delivered at the designated time.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: My Lumia 950 is constantly uploading, but I have no idea what. No OneDrive/backup. Busy all day, battery draining. Any idea?
agent: Hi, Alexander. We're here for you. For us to isolate your concern, can you tell us if your phone is connected to WiFi? If yes, let's turn off the auto sync. Go here to find out how:
user: Did that, switched off auto sync OneDrive and all backup functions. Phone is still uploading. I run the latest version I believe. Btw it does it with both WiFi and metered connection, even though I restricted background usage and hardly allow usage of mobile connection Eh, are you still here for me?
agent: Still here, Alex. We suggest that you try to reset your device using the steps on this link: Start off with a soft reset, then back up your device before proceeding with a hard reset.
user: The soft one didn't help. The hard one I am a bit afraid for. Are messages included in a backup? Don't want to loose stuff obviously.
agent: Thank you for giving it a try. The messages, settings, apps, and photos are included when you create a back up. You can visit this link for creating a back up on your phone: Customer is complaining that his Lumia 950 is constantly uploading something even after restricting background usage with both WiFi and metered connection. Agent suggests to reset the device by following the steps on the provided link and requests to back up the device before proceeding with a hard reset.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: so u like Verizon? I don't have any other options at this point. can't solve the problem. Once again my service is down!
agent: Hi, I'm not seeing that you're in an outage. It looks like there's a work order set up for you. I apologize for the inconvenience. -Steff
user: This has been going on for over a month. Last two weekends I went with out service. Am i expected to have a 3rd weekend without service? Why bother paying for the Redzone when I don't get to use it. I'm disgusted with the quality of service I have received.
agent: It looks like there's some sort of an issue with a line outside. We need to get a big truck out. -Steff
user: Bucket truck was there on Monday. And now I have to wait til Sunday for the truck again? Once again Im inconvenience and going to miss a ppv on Saturday because of this. How much can I take. Check the phone records you guys are killing me slowly. The sad part is there is a Cox Cable Headquarters building 3mins from my home!!
agent: I see we do have you scheduled already, I apologize for any inconvenience caused. -Chris Customer is complaining about the service down. Agent updated that there is some sort of an issue with a line outline.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: have not been able to reach my host family in almost 2 weeks! Im on my way there now & still cant reach them. Im scared
agent: Hi there, thanks for reaching out. Rest assured we will have a specialist follow up with you. Thank you for your patience in the meantime.
user: I know they said they were coming back from vacation today but im still worried!
agent: We understand that this is frustrating Julisa and are here to help! We have updated your case for our specialist to follow up with you soon.
user: Thanks. Now my host family are mad at me. But please dont tell them that. I dont want to make things worst Thanks. Now they are mad at me.please dont tel them this. Dont want to make things worst
agent: It's ok we are here to help. Your case has been updated and our specialist will follow up as soon as possible.
user: No please dont make it worst!! Im begging you! Please do t contact them again!! !
agent: We have followed up with the specialist dealing with your case and they will be in touch shortly. Customer is in seek of help as he is not able reach his host family since two weeks has been passed. Agent states that the specialist will deal this issue and will reach out asap.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Helloooo!!! Anybody there!!! are u sleeping!! I have a serious issue and you've been ignoring my tweets and DMs! !
agent: Hey there. We have seen your DM and have replied. Looking forward to helping you out.
user: After centuries!! I replied to u! What i can assure you, that ur SLA is horrible! No one is helping! !
agent: Hi! I've responded to your DM, and thanks for your patience.
user: Well, I’ve replied to ur DM! I wish I don’t have to wait for another 7 hours for someone to reply to me! !
agent: So sorry for the wait! I know that this can be frustrating. I've responded to your DM again. The customer is seeking help to resolve his issues. The agent says they have responded to his DM.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I have internet connection but am receiving a CE-33992-6 error code when trying to log in. All of my games are locked. someone recently stole my account & I got it back instantly but these were the same problems I was facing last time beforehand
agent: Sorry to know that. Please power cycle your network devices and try again, steps here:
user: I have tried this a few times and am getting no results ☹️
agent: Please go to Safe Mode and select Restore Default Settings. Steps here:
user: I did this and was able to log in but now I am getting a NP-34953-4 error when trying to activate my PS4 as the primary console I cannot access any of my downloaded content without activating the PS4 but everything was fine on Monday night please help
agent: That's odd. Have you made sure that your account isn't already activated as the primary on your console?
user: Yes I can't imagine it is bc it keeps telling me I have to activate it to play my games
agent: No worries! For assistance with deactivating your consoles remotely, please refer to the following link: Customer complaining about his network connection and getting error code and some of his games are locked. Agent suggest to power cycle his network devices and suggests to deactivate his consoles remotely and try using URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I need to do an grocery online order is there a maximum number of an individual item I can order? I need lots of flour and shaving foam for a show I’m working on
agent: Hi Ruth, thanks for getting in touch. This is a hard question to answer as certain items in-store have a bulk buy limit and others don't. With regards to Flour & Shaving Foam I can't see why we would have a limit on these. 1/2 When ordering you can add "Picker Notes" so my colleagues in store can substitute you with an alternative should there not be enough of the item you have requested. I hope this helps. TY - Chris
user: That’s great I never knew about picker notes! It wouldn’t matter what sort of flour so I could add that. I knew some items were restricted to stop bulk buying but didn’t know what was included
agent: Hi Ruth, the problem with something like this is not just the weight restrictions that come into play but also we need to ensure that all stock isn't going to just one customer. So they've got to consider in-store customers as well 1/3 Would you mind sending me a DM with your postcode, quantities and which ones you were after please? I'll then check which store serves you to see if they can meet a large amount on a delivery 2/3 It's possible that it may require you to go in to the store and make a customer order to have the items ordered in specifically for you. What day were you planning on making the order for please? - David 3/3
user: I’ll probably place order today for delivery Monday of next week if I get the amount I need there will probably be s couple more orders if same items until 6th January. If I do an order in store can that still be delivered? Will do’ I think I’ve just sent a Dm I’m not good with tech!
agent: Hi Ruth, I have responded to your DM :) TY - Kelly. Customer wants to order grocery online. Agent is comforming the day when orderwill be placed.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I am going to upload the video of worst performance of Idea 4G network.
agent: Sorry for trouble..We are here to help you.Please DM us your idea number and alternate number to assist you better.
user: Well you didn't reply on my other tweets. But you replied on this one.
agent: Apologies for the trouble. Please DM us your Idea number & alternate number to assist you further. Regards, Darshan.
user: 3rd class customer care service.
agent: Sorry for the inconvenience caused. We have noted your concern. Our team will get in touch with you soon. Regards,Sneha.
user: 1/2. Dear Idea, when I politely asked u for solution on my issue u simply disregarded me. 2/2. After 2 or 3 days u found my no. N suddenly started taking care of my issue. Please do the market survey? Then u will know what maximum idea users thinking about ur 4g service No one is happy with u
agent: We tried contacting you but same was disconnected from your side. Kindly get back to us for further assistance. Rgds, Heetali.
user: I am not interested in receiving your call. I know your answers.
agent: Sorry for the trouble. Kindly share your convenient time to get in touch with you. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care The customer is complaining that the idea 4g network was not at all good and they about to post a video regarding that. The agent asked to dm their idea number and along with the alternate number for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: when I shopped online this morning the code you sent me didn’t work. Spoke to shop assistant she advised to contact you.
agent: Hi Len, I am sorry you have experienced this issue. I need to confirm a few things with you. Can you confirm the email address that this was sent from and what's in the subject line please. - Gaz
user: Hi Gaz Email sent from Argos, subject line Exclusive Black Friday event voucher inside.
agent: Thanks Len could you also send me a screenshot of this please. - Gaz
user: Hi Gaz as requested
agent: Hi Len, sorry your code isn't working. This was being looked into and it should be working now! -Clem
user: Hi Clem I made the purchase online this morning when the code wasn’t working and on collecting from store was told to contact you.
agent: Hi there Len - If you send us a DM we will be happy to look into this for you! - Dan Customer enquires that the code which she received while doing a online shopping was not working. Agent requested to DM them for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Just paid to reserve seats as seat planner showing 4 window seats left, after paying, 20+ window seats were available! #con
agent: That's odd, Robert! If you let me know your flight details, I'll feed it back for you. Are you flying in the next few days? If so, some 1/2 seats could have been released by our seating team, as the often hold the front rows until the aircraft configuration is set. 2/2
user: we fly tom BA0057. Fri there were well over 100 free seats in economy yesterday barely 25, once paid over 100 again?! 1/2 2/2 seat booking gives impression most seats booked to push people to pay, then after paying, find many still available. we fly tom BA0057. Fri there were well over 100 free seats in economy yesterday barely 25, once paid over 100 again?! 1/2
agent: Hi Robert, seats are kept back for customers who choose not to pay for their seats and those who can't check in online.
user: hmm not convinced. I only paid because suddenly all but 25 seats disappeared. Then as if by magic once paid they came back!
agent: Hi Robert, we've passed on your comments to our Customer Experience. Seat selection will always show those available at the time. Customer is complaining that just paid to reserve seats as seat planner showing 4 window seats left after paying 20+ windows seats are available. Agent updated that seat selection will always show those available at the time.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: quick question: how can I change the language in which the emails are sent please? My parents don't speak English and I can't find how to set the language to French.
agent: Hi there. Sorry for the late reply. Can you tell us what you need help with?
user: How can I make sure the e-mails they receive regarding their booking are in French rather than in English? Is there a way to change the default language?
agent: Hi there. Have the passengers booked via the French version of our website. If so, then their emails will be in French.
user: They went through a intermediate site so they didn't have control over this. No way to change it, then?
agent: Hi there, we can resend emails in a different language, but we're unable to change the language settings on the booking. If they get in touch, we'll be able to send the email they require.
user: Ok, thanks :-) they leave today, it was for the return but I'll help them if they need it. I'll know for next time :-)
agent: No problem, let us know. Thanks for getting in touch. Customer is asking how to change the language English to french. Agent replying that he can resend the mail in a different language but he cannot change the language settings on the booking.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: My Lr Classic sync to cloud is stuck at 159 images uploading and 16 pending. How to clear the queue and get sync working again?
agent: We're looping in an expert who can help you out here. They will reply as soon as they're available. Thanks Hi Tore, could you please check this link & let us know how many images do you see synced here: .
user: Hi, the stats on the dashboard says 162445 photos and some videos.
agent: Could you please let us know where are you seeing the pending images on your mobile device or on the Desktop?
user: It's on the Desktop, in Preferences, Lightroom CC and Sync activities
agent: Please refer to this forum thread & let us know if it helps: .
user: The thread suggests that changing the rating of an image would make it sync. Unfortunately, that did not work for me.
agent: We're looping in an expert who can help you out here. They will reply as soon as they're available. In grid view, please hold down the Option key (Mac) while clicking on the cloud icon in the upper right. This should show you which photos are still trying to sync. From here you would have the option to delete these and re-import them.
user: This would not work, I'm using Lr Classic on a Windows computer. The LR Classic does not have a "cloud icon", I believe that suggestion is for Lr CC.
agent: Hi Tore, Please refer the feedback link related to this issue and delete the sync.lrdata and check if that helps. Yes, that's right. Its there in Lightroom CC not in Classic CC. Customer complaining that his lr classic sync to cloud is stuck at 159 images and 16 pending. Agent suggest that they are looping in an expert they can help him over their and telling that to check the link and let he know how many images do he see synced using URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: absolutely appalled by the fact that Tesco don’t believe that 90% girls shoes and 10% boys is not sexism! Are boys not entitled to dry warm feet same as girls? If not why not? !
agent: Hi Lucinda, I'm sorry you feel this has been represented and for any upset this has caused. 1/2 Can you please DM your name, email address and local store so I can log your feedback? Ty - Marian 2/2
user: the manager said it was an HQ issue not store so please explain?! Everything from the brown shoes on the left to the far right are girls. Please explain why? Boys need to wear shoes too!
agent: I apologise if this looks in any way prejudiced but I assure you we are just trying to do the best for our customers. :) Thanks, Calum 2/2 Hi Lucinda. I'm sorry you feel this way, I appreciate your frustration. We flex our space, and range, to support customer needs and perennial trends. We manage stock to each store to ensure we are giving a balanced offer. 1/2
user: So you’re saying girls needed a choice of over 10 boots & 8 trainers and 10 shoes boys only need one pair of boots and no shoes or trainers? Because that’s what your advertising. It is sexism & appalling of you to do this! Boys require clothes & choice just as much as girls! It in no way is balanced! Please provide me details to take this issue further? I cannot believe your bias to girls over boys. No explanation other than your wish for £££! No thought to customers at all! 50% of kids are boys STOP DISCRIMINATING on sex! Hmm claiming 1 choice of trainer & boot for boys is balanced against over 10 choices of each for girls! How is that not discrimination and sexism? Boys not allowed choice cause they’re boys?!
agent: Hi Lucinda. I assure you this is not discriminating. There is just a much higher demand for female footwear than male footwear in our stores. 1/3 Due to this big difference in demand we offer more female footwear as that is what our customers are more interested in investing in. 2/3 This decision is down to our customers choices, and we try to change and improve to our customers needs and wants. :) Thanks, Calum 3/3 Customer is visibly frustrated at not getting enough variety. The agent tries to deal with the client in the best way.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I bought these Mr Kipling Winter whirls in the Tesco express in Haywards Heath earlier only to find out their best before is 16/10/17
agent: Hi Benedict, I am very sorry about this. I have advised our Store Management Team who will make sure they are checked. 1/3 Please could we have a picture of your receipt, including the product and date information at the bottom? 2/3 We'd like to fully record your feedback, please could you DM us with your name, address and email address? - Allyn 3/3
user: I'll DM receipt etc. Did you get my receipt and email address by DM?
agent: Hi Benedict, your previous DM has been received. Can you DM your full name and address with postcode for me to record this? TY - Joanne
user: Done.
agent: Hi Benedict, I have replied via DM. TY - Joanne Customer is complaining about the expired food item he bought at the store. Agent is requesting for the receipt, product and date information, name, email id and postcode to record the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: express in Brackley not taking old £1 coins today. Still legal tender until midnight so why are you not accepting them?
agent: Hi Ian, oh dear! Was this at the Self Service or Manned Checkout? Ty - James
user: Hi James, it was at the manned checkout and had happened to my daughter last week in Banbury too.
agent: Hi Ian. I'm sorry to hear this! I get how inconvenient it is, as I'd be feeling the same. 1/3 We are actually accepting the old £1 for an extra week until the 22nd of October. 2/3 I have informed them of this and now they are fully aware, so you shouldn't have a problem with this again. Thanks - Calum 3/3
user: I thought that Tesco were extending the date which is why I found it odd. Thanks Calum.
agent: Hi Ian, so yeah it is strange but now that the store have been informed there shouldn't be any more of these issues occurring.Thanks James. Customer is complaining about tesco expressin brackley not taking 1 coins . Agent informed that they are informed the store already and next time it will not happen again.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi, my last two runs are not syncing from Tom Tom? I've tried logging in again. Anything else i should do?
agent: We'll take this one. What device, OS, and version of the NRC app are you using?
user: Samsung galaxy 7/ android & version 2.9.1 (it synced today's run but not the previous 3 runs this month?)
agent: Thanks for the info. Can you see those runs at
user: No I can't
agent: Could you pass us a screenshot of the Tom Tom runs that are not syncing over?
user: It's actually only 2 runs not synced! 12.41 & 6.55 runs.
agent: Thanks for the screenshots. Can you drop us a DM with your NikePlus email? Click the link below. Customer is complaining about his last two runs are not sinking from tom tom and have tried logging in again. Agent updated to drop them a DM with their nike plus email and have provided the URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Super poor customer service displayed tonight when flight after flight was delayed with no one available to help at gates #deltasucks
agent: I'm very sorry about the delay. Is there something I can help you with now? *TMT
user: Maybe....currently trying to get on another flight now. Let's hope all is not lost.....especially my luggage. No one is sure where it is!
agent: So you are being helped at the airport? *TMT
user: Helped isn't the word I would use
agent: I see. Please let me know if you need my assistance. I regret your frustration. *TMT
user: SERIOUSLY? I was told my baggage was on one plane and assured of this only to find it wasn't! What is wrong with this airline?
agent: Hello! I am here to help. Could you provide your confirmation number via DM so I can take a look for you? Thanks. *TDL... 1/2 2/2 Customer is complaining about the customer service. Agent updated the customer to provide confirmation number via DM, So that they will look on this issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: What's up with Groove on W10 Mobile being so utterly broken? Why is it refusing to add music to my library, still, after two years? Are you actively seeking to put those of us who have spent hundreds of our hard-earned shekels on your hardware off using it?
agent: Hello! It's our pleasure to assist you, Mark. Did you receive an error message? Let us know so we can help you further.
user: Getting no error message and no acknowledgement of the files on the SD card. Nothing at all happening. This is only the Mobile version of Groove; the Desktop version is fine. I gather the issue is the library cache being gummed with old data and needs clearing (1/2) (2/2) but I don't have the permissions to wipe the relevant %localappdata% subdir like on Desktop, and I am *not* prepared to hard reset my device. I either want access to %localappdata% or I want this bug to be fixed (this century, preferably). Closest I can get is to this nonsense here - option greyed out and no apparent way of changing that. Bet there's no code behind that button!
agent: Let's fix this. We suggest that you check the app updates. From app list, go to Microsoft Store > Menu > Downloads and updates > Get updates. Refer to this link for more info:
user: Done this. Moved files to a different path on SD card, *some* has been added. A number of albums, however, haven't been added to my library. I know this isn't a support issue directly, it's just a badly written app but Feedback have been ignoring me from the start.
agent: In that case, we suggest that you get in touch with our Answer Desk support for more in-depth troubleshooting. You may contact them on this link: Hi, Mark. How's everything? Please let us know more about your experience here:
user: SD card support in W10 Mobile is broken. I don't want support, I want the issued fixed where they're happening. Pls forward to the dev team.
agent: Just to verify, were you able to contact Answer Desk and get a Service Request number? So we can escalate this case to our Tier 3 team. You can reply through this link:
user: Why? This is clearly a bug, not a support issue.
agent: You may share your feedback through our Feedback hub link: This will greatly help our Engineers to investigate this matter. Customer is complaining about the Groove on W10 mobile which is refusing to add music to their library still after 2 years. Agent suggests to contact the Answer Desk Support for more details through the given link.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Dear need a direct flight from #BDL to #PITT #SteelerNation
agent: We may not have a direct flight but we can get you there. Check out our website:
user: Yes I know I travel here all the time but nice if you had a direct flight !
agent: We're always reevaluating our routes, and truly appreciate your feedback!
user: My please feel free to add a few points to my account ! 😊
agent: You totally deserve the upgrade so please sit back and enjoy the flight back home!
user: Thank you but I am heading to Pitt for the game 😊
agent: Enjoy it! Have a great evening. The customer says that he need a direct flight from #BDL to #PITT #SteelerNation and asks to add a few points to his account. The agent says that they may not have a direct flight but they can get him there and adds that he totally deserve the upgrade and requests to enjoy the flight back to home.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I have heard that you make a free from Christmas cake kit, will this be available in Kidderminster? (Please say yes!)
agent: Hi Rachel, I can let you know we ohhhh (drum roll) Do have this in our Kidderminster Superstore :)! Ty - Darren
user: Very exciting! Do you know where abouts I can find it? I couldn't see it this week when I looked.
agent: Hi Rachel, you should be able to find the kits on the right hand side of aisle 33. I hope this helps, Leah.
user: Brilliant! Thank you! My toddler is very much looking forward to baking! I am in Tesco right now and the staff can't find it :(
agent: I am sorry Rachel. Have the store started stocking other Christmas related goods? Thanks - Lara.
user: Lots, all other free from Christmas items but no space for a free from Christmas cake kit :( Leah's tweet said it was in stock but it's not
agent: Hi Rachel, I'm so sorry. Are you referring to the Free From Vanilla Christmas jumper cake kit by any chance? - Kirsten
user: I was told you had a specific free from Christmas cake kit? (Traditional fruit cake)
agent: Hi Rachel, we have the Free From Vanilla cake kit and Free From Chocolate Christmas Pudding kits available. Thanks - Ian Customer is enquiring about the Christmas cake it. Agent updated the customer that they have free from Vanilla cake kit and free chocolate Christmas pudding kits available.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey what is this
agent: Hi there! Can you let us know what exactly is happening? We'll see what we can suggest /NY
user: When I clicked on one of my music .. the description says it otherwise
agent: Thanks for the info. Can you let us know the device/OS and Spotify version you're using? /NY
user: I'm using iOS 10.2 and my Spotify version is 8.4.22.515
agent: Cool! Just to check, does logging out of Spotify, restarting your device, and logging back in help at all? Keep us posted /NY
user: Nope.. besides I'm scared that if i do logging out , i cant remember the password. And my premium will run out of the time
agent: We'd suggest a reinstall, but it would remove your downloads. If you're cool with this, the steps are here: /NY Customer is unable to play music in spotify music app. Agent ask customer to logout from app and restart the phone and login back again.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: help
agent: Help is here! How can we assist?
user: My internet went out and it now says limited on my router has an orange light any way i can get help on how to fix or a number to call?
agent: Have you reset the router?
user: 4 times
agent: We can help! Try a manual reboot. Do so by unplugging the router and unscrewing the coax cable. After 3mins, re-screw the coax cable and plug in the router. This should help! Let us know.
user: it didn’t change 😢
agent: Do you happen to know where your BBU is located for a reboot so the data port can be initialized? It can sometimes be located in a garage or basement and can look like 1 of the 2 units.
user: mine is a square doesn’t look like those but it’s right here next to me
agent: Thanks! Do you see any kind of reset button on it?
user: not that I see
agent: No worries. Is there at least a power cable plugged into an outlet?
user: that yes
agent: Can you unplug the power for about 30 seconds to a minute then return the power?
user: i did and the internet slot is still orange
agent: Thank you for trying. Please follow and DM us so that we can take a deeper look into this for you. Customer is complaining that their internet went out and now it says its limited on router which has an orange light and asks how can they get help to fix this issue. Agent updates several solutions which didn't make any change and requested to follow and DM so that they can have a closer look into this issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I need help paying a bill. The sight to fill out ZIP code isn't working in order to text tech. I have til tomorrow
agent: Hello, Thank you for reaching out to us. We are able to look into your payment issue. Please send us a DM with your full address for assistance. -AC
user: I t I was able to text someone and take care of the matter after 2 hours of frustration. But thank u for returning my text.
agent: I'm glad to hear you were able to get it resolved. Is there anything I might assist you with at this time? -JW
user: I paid it but at Comcast they there were no intentions to pay as promised and I know we called several times to make sure everything is ok I'll have to make sure next time they put it in the pc
agent: Sounds good. If you have any other questions or concerns feel free to reach out anytime. -VG
user: Aight. Peace out
agent: Have a great day! Please remember we’re always here for you if you need us! –EK Customer having an issue with paying bill. Agent updated the customer to sent DM with full address for assistance.Finally issued got resolved.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Pretty neat how ‘live’ stream of the ballgame is two batters behind Twitter. 😑
agent: We can let our team know you'd like to see it minimized. Due to the nature of streaming, there is a slight delay from cable.
user: Of course I want it minimized. It’s five minutes behind. Don’t call it live if Twitter can spoil the result, you know?
agent: Typically, the delay is less than that. Does this improve after working through:
user: It’s not my setup. Hulu just chugs at the most random moments.
agent: Your speeds look great, so let us know the device in use. For now, try rebooting your device & modem/router for 1-2 mins.
user: No, sorry, I’m not doing that. The World Series is on. Your app just keeps unilaterally stopping the stream. The issue is not my modem.
agent: We definitely understand. If you're open to it, please try rebooting after the game. For now, we'll share your feedback. The customer is complaining that hulu is just chugs at the most random moments. The agent asked to reboot the device and modem/router for 1-2 mins.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Arlington VA here—Internet okay, Internet TV guide okay, but no TV channels—none. When is service going to be restored?
agent: Are you getting channel unavailable message?
user: Yes—that message on both boxes.
agent: Thank you, if you were to reboot one of the two does it update with the correct time?
user: I rebooted one of the boxes and it never came back online showed loading and reboot messages and never got farther—ie, no internet guide
agent: Can you try reseating your coax cable on the back? Let us know if that helps.
user: Both boxes are out simultaneously—the odds that the coax cables to both of them loosened at the same time are close to zero.
agent: Do you know where your main splitter located?
user: Thanks for trying to help—originally posted trying to get an outage update. I’ll call local FIOS.
agent: You can sign in with your credentials to check for outages at Here customer is complaining about the channels not available on TV .where internet is working properly and also he tried rebooting still faces the same issue. Here agents ask the details and ask the agent to reboot the TV assist the customer.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi! Any reason why my flight for this afternoon is already delayed of 1hr20min?
agent: Is it the VS1 you're due on Sara?
user: Yes.
agent: This is due to one of our aircraft being unexpectedly taken out of service Sara. We've tried to avoid a delay but unfortunately despite our best efforts it's been unavoidable. sorry for any inconvenience.
user: Thank you for the explanation! With the delay, until what time the check-in will be open?
agent: It will stay open until 60minutes before the new departure. The customer is asking whether there is any reason why his @VirginAtlantic flight for that afternoon is already delayed of 1hr20min and asks with the delay, until what time the check-in will be open. The agent informs that the delay is due to one of their aircraft being unexpectedly taken out of service.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: ios 11.0.1 can’t connect bluetooth to my car’s head unit. Will wait for your reply.
agent: We want to help. What happens when you try to connect your car and iPhone? Does your iPhone work with other Bluetooth devices?
user: It connects successfully but when i try to play a song from my iphone, the car’s head unit freezes and restarts.
agent: Does this happen with any app that plays audio? Did this work as expected prior to updating your iPhone?
user: Yes. I it happens to all apps that plays audio. It works just fine in ios 10
agent: Does your iPhone have any issues when your car stereo restarts? Have you tried another Bluetooth device with your iPhone?
user: It doesn’t have issues, only the car stereo. I haven’t tried it yet.
agent: We'd like to have you backup and update the iOS to 11.0.2 and try again. Read here for more:
user: Ive updated to ios 11.0.2 but my car stereo still cant connect I tried to connect it with an android phone, my car stereo worked perfectly.
agent: We'd like to gather some more information for better troubleshooting. Can you DM us the country you are located in? Customer is unable to connect Bluetooth to his car. Agent asked what happens when connected and informed to DM them with location,So that they can gather more information for better troubleshoot.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: save search emails are not being sent. My guess: tell developers a cron job stopped. Bug has been here for a few days missing emails.
agent: Oh no! That's not what we like to hear. I'd be happy to pass along your information to our tech team. Send us a DM
user: This bug is happening again. Save searches are not being sent by
agent: Are you referring to the notifications sent? Have you checked your settings? > Let us know!
user: Nothing to do w/ notifications. I’ve had saved searches emailed to me for years. Nothing’s changed on my end. The saved email job didn’t run
agent: Thanks for getting back to us. When was the last email you received? Can you DM us your full name, email & postcode & I 1/2 will escalate your account to our tech team. Let us know when you can. 2/2
user: A batch of emails came through late yesterday afternoon. Some developer must have fixed the chron job. timing is still off. Should be 1:30am
agent: Thanks for the update and letting us know. Please keep us posted if there are still issues in the future. Customer is complaining about the bugs in the software. Agent states that he will escalate the account to their tech team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: How can I become verified on spotify
agent: Hey there! Just to check, do you have an artist page up on Spotify? We'll see what we can suggest /LP
user: Trellblazzer I make beats. Producer
agent: Cool. To get verified, you’ll need to request access to Spotify for Artists here:
user: Thank you alot for the link Hope I can be
agent: Fingers crossed you'll get verified soon. If there's anything else, just give us a shout. Have a great day 🙂 /LP The customer asks how to get verified in the spotify. The agent asks whether the customer have an artist page up on spotify and asks the customer to request the access to spotify for Artist via link provided.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Struggling for return my package from 25.09.17, but the same not picked yet. Number of times talked had with CC but ..
agent: That's strange. Let us help you out. Please drop your details here: (1/2) so that we can get in touch with you. (2/2)
user: should I through the package in dustbin. Now almost 1 month has over. Nobody came to pick up the return package. Shocking AMAZON..
agent: Apologies for the delay. Please share your details in the link given earlier and we'll be sure to help you.
user: Please refer to my earlier detail given in that link.
agent: If you have shared the details, you will receive an email correspondence here:
user: what is this?? More than 1 month over package not pick up. What to do with this damaged item? ? Numbers of time contacted with CC but giving away false assurances. Is this is your easy return?
agent: You might have received an email from us here: to us from here: and we'll sort this for you at the earliest. 2/2 Customer is concerned about the package he requested for return which has not picked up yet even after 1 month. Agent requests to share his details in the provided link and they will sort it ASAP.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Multiple mapping caused by #OneDrive in #Windows10 makes removing #RecentPlaces even more frustrating. Any idea
agent: Let's work on this. Recent Folders exists in Windows 10, check out ThePhinx post on this link
user: thank you. Will check it out.
agent: Good day. Checking back with you. Is everything working on your end? Please get back to us if you need further help.
user: I'm afraid not. I want Recent Places in the Open and Save As dialogue (rather than a list of recent files)
agent: We value your feedback regarding this matter. We suggest that you share your suggestion here: Help us improve our Twitter support by answering our survey on this link: Thank you. Customer is complaining about the multiple mapping caused by onedrive in windows 10 makes 115890 removing recent places. Agent asks to improve their twitter support by answering survey on the link:URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey can you guys maybe turn up the volume on the Edge channel? Can barely hear Top Gun.. 😂😎
agent: Hi Rob, are you having a problem with sound on all channels or just this one?
user: Hi and thanks! Just The Edge channel. Mrs Doubtfire and Rush Hour 2 are fine.. lol
agent: Can you check and see if this is happening on all TV's or just this one?
user: Sure..
agent: Thanks
user: Yes all tvs just the Edge channel though.. strange.. thanks anyway!
agent: Disconnect the coax from the back of the box where it says FIOS TV IN, and then reconnect. Let us know if that helps. Customer asking to turn up the volume on the edge channel. Agent asking that having problems in all channels or just one channel and suggest to disconnect the coax from the back of the box and recoonect.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: 1st use of your Hot Curl Brush. Melted and bend under heat & a pinch point that's ripped my hair out!! 😱
agent: Really sorry about this Helena! Are you okay? When did you buy it in? Do you still happen to have the barcode number? Faiza.
user: Well my hairs been pulled out and my brush is melted, but I'm fine 🙄I got it in the Redditch store on the ring road & no, packet in the bin
agent: Thanks,do you remember when you bought it? Faiza.
user: Yes - about 1.5 weeks ago.
agent: ...you'll be able to get a refund/replacement. Hope this helps, Sam. 2/2
user: I paid by card but spent about £40 in there so not just the 1 item?
agent: If you return with your bank statement, showing the transaction, this will also act as proof of purchase. Goldie
user: Ok - thanks but do I need the packaging as that's binned?
agent: ...They will be able to advise you further. Thanks, Karen 2/2
user: I took it and they said that I needed the packaging and receipt. Really not good service at all
agent: I'm very sorry Helena, the store should've refunded you. Could you DM me the name of the colleague you spoke with? Click below. Ewan The customer is complaining that hot curl brush was melted and bend. The agent confronted saying that he will get refunded and ask him to dm the name of the colleague that he spoke with.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi there. Are trains still cancelled this morning from London Euston to Manchester Piccadilly ?
agent: Yes
user: Thanks. Are tickets valid on alternative routes ?
agent: We currently have ticket acceptance with and so you can travel with these operators using your ticket
user: What about on chiltern trains & cross country trains ?
agent: We do have acceptance with Chiltern but not Cross Country
user: Why not with cross country ? ?
agent: Due to their shorter trains out in service today already being at full capacity Customer is asking whether all trains cancelled this morning from London Euston to Manchester Piccadilly and also asks about chiltern trains and cross country trains. Agents replies that all trains are cancelled and due to their shorter trains out in service they have already being full capacity.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Are you kidding me with this? It's less than 90 days since the order was placed plus I have contacted you eleventy million times about it. Order placed 75 days ago. Claim rejected because I missed the 90 day deadline
agent: I'm sorry for the trouble! You can appeal a denied A-to-z Guarantee claim. You can see steps on how to do so here:
user: My second claim doesn’t show up in my orders so I can’t appeal it. Chat dude said it was because it was ‘filed manually’
agent: I see that a member of our Social Media team is still looking into this and will reach out to you as soon as she has more information. Please keep an eye out for an e-mail.
user: I’ve had the email. It tells me I can’t claim because 75 days is more than 90 days
agent: Please keep an eye on your email for an email from a member from our team. They are still looking into this for you.
user: I’ve had an email telling me to wait another 2 weeks which will conveniently push me over the 90 day limit (for real this time) Why are you so determined to let arsehole seller steal my money?
agent: Apologies, did you get an email from the A-Z department recently?
user: Got one yesterday saying second claim rejected because I'm over 90 day limit on item I bought fewer than 90 days ago Got one today telling me to wait 2 weeks (why?) Still not been told why first claim rejected or why I don't have a refund First claim filed on 17th September but you still think it's fine to tell me to wait another 2 weeks because reasons Will I have to keep on waiting 2 weeks ad infinitum until I die of old age or are you going to refund me (I think I know the answer to this)
agent: My team would like a chance to look at this and get it solved for you. Please click the link and fill out the secure form. We'll get started as soon as possible.
user: I filled out that form yesterday then got an email saying I had gone past the 90 day deadline when I bought the item fewer than 90 days ago. I just want a refund for damaged item. It's not hard.
agent: The form will allow us to move forward with the research this order needs. Thanks,
user: But I've already done that and it didn't 'move forward' except in the sense of 75 days instantly becoming 90 days I've done it again I have been asking for a refund since September You are also telling me to wait another 2 weeks for no reason at all
agent: Thank you, we will be in touch directly. Customer complaints that he ordered 75 days ago and missed deadline for claim as its more than 90 days. Agents informs that the form will allow them to move forward with the research on this order and get in touch directly.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: The latest update to Windows 10 is causing my Dell Inspiron 17 with i7 CPU and 16 Gb ram to freeze, why! ?
agent: Hi. Let's sort this out. To solve your concern, please check Sangeeta Sarkar's post here:
user: I've had a look and it says to update bios and drivers, all of which were done just the other day prior to the Windows update.
agent: Thank you for the info. We suggest that you perform a clean boot to improve the computers' performance: Hi, Syenta. Just doing a follow-up on your case. Are you still experiencing the issue?
user: Nothing has changed.
agent: Thanks for the update. Just to clarify, were you able to perform a clean boot? Haven't heard back from you yet. Were you able to perform a clean boot? Was your issue resolved? Please let us know.
user: Issue still not resolved
agent: 2/2 Answer Desk help you out step-by-step for your concern here: 1/2 We still want to make it right for you and, we also want you to save time and effort on this matter. Let our experts from
user: The only thing that has happened to my laptop is your update and since then things have slowed down.
agent: Just to clarify, have you tried contacting Answer Desk on the link provided? Hello! Following up with you to see if your issue got resolved. Message us back if you need further assistance. Thank you. Customer is having a freezing issue in his device. Agent updated to perform the clean boot to improve the system performance and also informed to contact AnswerDesk Team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: My touchpad stopped working after #FallCreatorsUpdate, and it is so persistent despite everything I tried including downloading vendor drivers, Synaptics drivers, all kinds of drivers. Still yellow exclamation mark.
agent: Hello. Let's take a look at this. To troubleshoot this issue, follow Harshavardhan Rathod's post on this link:
user: I tried all steps he suggested. None worked, unfortunately. Still, like this ⬇️ I am really disappointed...
agent: Let’s sort the touchpad issue by performing a clean boot, here’s how:
user: I performed a clean boot, tried installing vendor provided drivers, drivers downloaded from Synaptic website, Windows drivers ("I have a diskette") None worked. Any other suggestions? I am using an HP notebook.
agent: Got it. For in-depth troubleshooting in resolving this issue, let's seek the help of our Answer Desk team. Contact them here: Hello. Just checking up on you. Were you able to contact our Answer Desk team?
user: Honestly I skipped this last step you suggested. Still no touchpad on #FallCreatorsUpdate.
agent: Thanks for the info. For better assistance, we suggest contacting our Answer Desk team so they can look at the issue. Click here to reach them: Customer enquired that Touch pad is not working after Fall creator update. Agent updated to contact Answer Desk Team for resolving the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Is anyone experienced with using the Xbox Elite controller on PC? Can't configure the controller at all in app. Help?
agent: Hi there! Thanks for reaching out to us. Can you tell us if you've used the USB cord to connect to your PC?
user: I’m currently using it. In the app, I click on “Configure” and nothing.
agent: Typically plugging it in while the app is open should allow it to be used immediately. Can you try a different USB port?
user: I have tried all the USB ports on my computer. I suspect the app doesn’t even recognize my controller, as I had to do several uninstalling because I keep getting “connect controller to start” as well
agent: Are you able to connect a standard controller to your PC by any chance?
user: Unfortunately I don’t have any standard Xbox 1 controller on hand.
agent: Have you tried following the steps in the guide to help connect your controller? Customer is complaining that he unable to configure his Xbox elite controller in the app. Agent is suggesting various methods to solve the issue and requests him to follow the guided steps to connect by sharing an URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: also, how do I import my iTunes smart playlist songs to Spotify?
agent: Hey there! You can try following the steps at Let us know how it goes. On the other hand, we're afraid that local files will not appear under Your Library (Songs, Artists, Albums).
user: please do. I've worked the past 10 years on creating those playlists in iTunes, and the whole purpose of migrating to Spotify is that it's social. So now I don't have any benefits of being a Spotify subscriber... is there really no workaround for this? I wouldn't mind putting some time into making this work, but Spotify just has so little use for me if this can't be done...
agent: We're afraid this isn't possible, but we can see how that'd be handy. Your feedback has been noted. Don't worry, once you've imported your iTunes tracks, you can easily move them to playlists by following the steps at /WP
user: I think Im missing the point. That article doesn’t say anything about iTunes or how to move songs added through iTunes to playlists :-(
agent: Sorry about the confusion. The steps you're looking for are on the first link we provided. Just head here:
user: yes I already did that before I asked my initial question (about importing smart playlists).
agent: We understand where you're coming from. Currently, it won't be possible to do this. Rest assured, we'll let our devs know this is something you'd like to see /DV
user: okay, thanks. How do I cancel my subscription? Is this possible each month, or is it per year?
agent: No problem. Canceling the subscription can be done anytime. Can you also let us know your account's username or email address? We'll see what we can suggest /DN The customer is asking that how to import my tunes smart playlists to spotify. The agent updated that they will let their devs know that something they would like to see and asked to dm accounts username and email address.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: lol please fix, the app is drunk 😂
agent: Hey there! Help's here. Can you let us know the iOS and app version you're using? We'll see what we can suggest /PB
user: Well, I found the correct song on a different album but that doesn't change the fact this album is broken so you might want to check it. but just in case you still need the info to check on this issue, I'm on iOS 11.0.2, app version 8.4.20.535
agent: Thanks for the info. Can you send us the Song Link? Just tap the three dots > Share > Copy Link /PB
user: it's comes up as I will survive but look at the album title and cover.
agent: That's odd. It appears to be correct on our end. Can you try logging out then back in? Let us know how it goes /PB
user: even on an incognito desktop browser the results are the same it's the same across my iPad, iPhone, android device and desktop... it can't be an issue on my end can it?
agent: Hmm. Can you DM us your account's email address or username? We'll take a look backstage /PB Customer is having an issue with SpotifyCares app. Agent informed to send the IOS ,App version and the song link and finally updated to send DM with account's email address or username.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi the Windows 10 app freezes and crashes consistently on my PC. Resetting, uninstall/reinstall has not helped. Known issue?
agent: Hey Tommy, that's not cool! Which Spotify app version are you running? Also, is this happening at any specific points (like during login, or while listening to music)? We'll see what we can suggest /WP
user: App freezes and crashes on open before I can even check version number. Downloaded from the Win10 Store, latest release 10/24.
agent: Copy that. If you haven't tried this yet, can you restart your PC? Can we also know when did this start happening? Was it after a specific update? /WP
user: Restarting hasn't helped. Started on Monday.
agent: Got it. Just to check, is this also happening on any other devices? Keep us posted /JI
user: Fine on my iOS and Amazon devices. Freeze/crash only occurs on my Windows 10 PC. I've had to completely uninstall the app for now because new installation appears to default to "Open on startup" which also freezes my system. Good luck!
agent: Sorry to hear that. Can you DM us your account's email address or username? Let's carry on there /JE Customer having an issue with apps freeze and crashes consistently. Agent updated the customer to DM the account's email address or username for look into the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I need access to things so I can actually do homework. Like Lucinda Calligraphy. And centerpage in layout\page setup.
agent: We're here to help, Jossa! Just to clarify, what program are you trying to open?
user: Word 2016, through my college outlook account.
agent: You can download and install custom fonts you can use with office. Check this link for your guide:
user: For the limited office we access through our student email? The word online?
agent: Hmm. We'd like to know more. Are you getting any error messages? You can also send us a screenshot of the issue.
user: No error messages, just word online isn't the full version.
agent: Yes it's not the full version. To know more about the Word Online, here's your guide: Customer need access for Lucinda calligraphy and center page in layout. Agent provides an URL to know more about Word Online.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: very disappointed price was not the same when boarded Uber Price shown in my Uber App was totally different than collected It is better to use local transport Pathetic #UberIndia
agent: Please connect with us at and we'll be happy to review the fare.
user: No update i have submitted my request on the portal
agent: We apologize for the trouble! Please DM us your email address and we'll follow up.
user: __email__
agent: Thanks, Gulab. It looks like our team was in touch one day ago and requested more info. Please keep an eye on your inbox for our response.
user: No update yet #UberIndia
agent: Hey Gulab, our team has been in touch and is awaiting your reply. Please check your rider app under the 'Help' section or email to respond. Customer was very disappointed about variation in the price. Agent says to check with the rider app under the help section or email to respond.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I can’t download any workouts on the app. Help!
agent: We are here for you, Angeline. Do you receive a specific error message during the download of a workout? If so, could you please send us a screenshot of it?
user:
agent: Here to help. Have you tried downloading the workouts via WiFi?
user: Yes, I have. Doesn’t work, either.
agent: What device, OS, and version of the NTC app are you using?
user: iPhone 7 iOS 11.0.3 NTC 5.7.0
agent: Just to clarify, are you able to update to iOS 11.1? The customer is complaining that they can't download any workout apps even wifi doesn't work either. The agent asked to send a screen shot of the error they are facing.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Where do I write to address a customer service issue to higher management?
agent: Hi Chris. Which U.S. based card is this concerning? Please do not release any personal or card information. Hi I never heard back from you. Let me know if I can assist. All the best.
user: It was the Delta sky miles card.
agent: Good Morning. What is this concerning and I may be able to help?
user: Signed up for new card with Delta to book immediately book tix. Card number didn't come up. Customer svce refused to help.
agent: Good morning, thanks for reaching out. Please call our New Accounts Team at 877-399-3086, for assistance. They're available, Monday - Friday 8:00 AM to 12:00 AM (ET); Saturday 10:00 AM to 6:00 PM (ET). Sorry for the inconvenience. Signed up for an AmexCard with Delta but it didn't go through. Told to phone the new accounts team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi, I’ve items selling on buy it now, good till it ends. Do you take fee at time of sale or am I invoices at a later date? Thanks
agent: Hi, we usually charge you with an invoice you can see on your account. Here is how it works:
user: Thanks for the reply, but it’s not easy to find in my account. I’d rather a fee was taken at the time of payment, like PayPal does.
agent: While the automatic payment will only happen once per month, you can always make one-time payments from My eBay>Account.
user: Thanks, that’s helpful to know
agent: Sure thing! We're happy to help in any way we can. Happy selling! Let us know if you ever have other questions.
user: I still say most people would prefer a fee to come off at the point of sale 👍
agent: Since some sales may be canceled or unpaid, we like to provide time to resolve those situations. Thanks for the feedback! Customer enquires that when they are going to take fee, in times of sales or invoice at a later date. Agent states that they will charge with an invoice and also states that since the sales canceled or unpaid it will take time to resolve the situations.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: - paid for two season tickets (weekly) that start tomorrow.. picked Staines as pickup location... guess what? Can’t load the ticket £82 out of pocket and no tickets on my smart card... how do I get my money back? ?
agent: Hi Andrew, have you tried all Smart Card readers at this station?
user: Gate, platform (couldn’t try ticket machine as out of service). The ticket is a weekly that starts tomorrow.. Richmond to Staines.. Your system clearly broken for people who commute OUT of London.. was told I could pick up a day early in Staines... clearly incorrect
agent: Sorry to hear that, please contact our dedicated Smart Card team on 0345 810 1010. They may be able to assist
user: If I fail to collect, is my money refunded? What time are the team available until?
agent: They are open until 22:00 this evening Customer complains that though he had paid for tickets he is unable to receive it because of out of service and asking for refund. Agent suggested to contact dedicated smart card team for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: so I bought some greens to go with my healthy dinner, and I got an extra surprise...I had to throw all my food out #Thanksbutnothanks
agent: When growing our veg, we encourage our suppliers to use minimal pesticides as possible. This allows the insects that are beneficial to help our crops thrive. 1/4 Our suppliers do inspect where appropriate, wash the veg at several stages through the growing and harvesting stages. However on rare occasion we may miss something & I understand that this has been disappointing for you. 2/4 Can you DM us your name, address, email, store purchased from & clear pics of packaging (front and back)? Also, do I have your permission to pass on your details to our supplier? 3/4 Finally, would you like a refund via email or the post? - Rocsi 6/6 Customer is disappointed with the greens bought to have with their dinner which they had to throw all out. Agent apologies for the inconvenience and asks whether that they would like to refund via mail or post.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why are you SO DELAYED
agent: We're sorry for the wait but our team will have you in the skies as soon as possible.
user: The plane is broken!!!! This is why I never fly american, Alaska tricked me into buying this flight NEVER AGAIN
agent: What's your flight number? We're happy to check for any updates.
user: 1093 Mechanical issue
agent: We've posted a noon departure for the flight. It can still vary, based on the approval of our mechanic team.
user: Yeah I can see that, but it also keeps changing. I hope I don’t have to miss a rehearsal dinner because of your failure
agent: We don't want you to miss it either. We'll get you going as quickly as we can.
user: Any updates?? ?
agent: You can go here to sign up for notifications in case anything changes: Customer complaining about delay of his flight as he has an emergency to go for his rehearsal. Agent has posted an update of departure of flight and requested customer to sign up for the further notification.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: been trying to access my account online for over a month but unable..promised call back - non received
agent: Hi Andy, let's see what I can do to help! What type of account are you trying to access?
user: our online credit card...couldn't get on last month..someone tried to help over phone with no joy. was told someone would call but didnt
agent: Ah I see, can you email your name, address and contact number over to __email__ and I'll help you out?
user: credit car ive sent details
agent: Perfect, we've got the email over at this end. Leave it with me!
user: hi, ive still not been contacted - can someone please sort this for me
agent: Thanks for your patience Andy, I'll chase this with the team for you now.
user: this has now been 10 days without anyone ringing me...I have now been unable to get online for 2 months and I also need to change my address....can someone please sort this out for me
agent: Hi Andy, sorry about this. We'll have a word with the team for you and find out what's going on.
user: sorry about this, someone just rang but my wife didn't know I was expecting the call and asked them to ring back some other time as she thought it was a junk call, can you ask them to recall us - thanks
agent: Thanks for getting back to us Andy, leave it with me! Customer is complaining that been trying to access his account online for over a month but unable promised call back non received. Agent updated they will have a word with the team for him and find out whats going on .</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Oh no please tell us you’re not discontinuing your guinea pig muesli? We won’t eat anything else & will starve!😥
agent: Hi there, I'm having trouble finding this product, do you have the product packaging? If so can you please DM a clear photo of it? TY - Mark
user: We’re having technical problems with DM so here’s a photo (with added piggy).
agent: Hi there :) I'm afraid the Guinea Pig Food Muesli has been removed from our range :( 1/2 We do stock these I know this isn't the same so hopefully this isn't too disappointing for the gang! -James 2/2
user: Oh no, this is very bad news for us piggies, we don’t like nuggets & refuse to eat them😔
agent: Hi There, I'm really sorry about this. Maybe you could mix the Tesco Guinea Pig Nuggets with something else that they enjoy? 1/2 I do with with my rabbits and they seem to love it. Otherwise I do hope that you can find an alternative product. Thanks, Jessica :)
user: We’ll research different muesli, last time we tried to mix food they picked out the bits they liked & left the nuggets! Hugs to your rabbit🐰
agent: I hope that you find the right mix - Laura :) Customer is enquiring about the not to discontinue the guinea pig muesli. Agent updated the customer to DM with the photo of the product and inform that the same stock not there and suggest to mix the Tesco Guinea Pig nuggets with some thing else.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: what's the deal with the weak random in playlists? Keeps playing the same band consecutively - this has been happening forever now!
agent: Hey! We’ve made some improvements to our shuffle algorithm. We’d love to hear your feedback here: /RI
user: It's a little out dated
agent: To clarify, does this happen when you're using Shuffle with Connect? /YM
user: I try to shuffle in playlist and it really doesn't play randomly, plays the same artist almost continuously. Don't know what connect is
agent: We'll take note of that. Can you let us know if you listen on your speakers or TV, using the Spotify app as a remote? /YM
user: From my phone via Bluetooth connection.
agent: Thanks for clarifying and for taking the time to reach out – your feedback's been noted 📝 /YM Customer is asking that the deal with the weak random in playlists. Agent updated that they will take a time to reach out with the solutions.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hello is there any chance of some minced pies/mulled wine for 2nd December Chingford Mount xmas choir service please? :)
agent: Hi there, if you type your postcode in on you should see a Community Champion menu at the bottom. 1/2 Some of our stores will have a Community Champion who are able to help with requests like this in their area. TY - Paige 2/2
user: as we do not have a champion, could you help us please?
agent: Hi there, if your local store does not have a Community Champion, you can send the request to the nearest store. 1/2
user: I tried to send it to the Highams Park Champion, but message won't send, can you help please?
agent: If the form isn't working, you can email __email__ with the subject "FAO - Community Champion." I hope this helps - Paige
user: thanks
agent: You're welcome :-) - I hope you have a great day - Allyn If you DM us your postcode, we can find out the contact details for your nearest Community Champion. TY - Paige 2/2
user: its E4 6SH
agent: Hi there, I can see that my colleague has previously provided you with the contact email for your local Community Champion. 1/2 Here's their email - __email__ Please subject "FAO - Community Champion. Regards - Isaac 2/2 Customer is enquiring that is there any chance of some minced pies/mulled wine for 2nd December chingford mount xmas choir service please. Agent updated that local store does not have a community champion So please sent DM with postcode so that they can find out the contact details for customer nearest community champion.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: please advise why in 2018 you have stopped running the 9.20 am flight from LBA to LHR . You seem to run the others .. why?
agent: Where have you seen information? We're still operating this service and haven't heard anything to the contrary?
user: Tried to book flights during March 2018 and none available It seems that you are stopping running the flight between 26th feb and 28th March 2018
agent: Hi Neil, sorry you're having problems booking your flights. Please contact our Sales team who'll be 1/2 happy to help you. Click on the following link for their contact details 2/2
user: Not sure if they can help as they can’t book no existent flights .. this is about BA’s policy to stop running the 9.20 am flight from LBA
agent: Hi Neil. You’ll have to look to an alternative flight then. Sorry to disappoint you. Customer wants to book flight between 26th feb to 28th march but the booking is not available. Agent updated that they can prefer to book alternative flight and asked to click on URL for contact details.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: my contacts on my windows Phone are gone. Still visible on pc. Please help.
agent: Hi, Robin. Help is on the way. Which phone model and version of Windows are you using? Have you made any changes prior to the issue?
user: Great. Lumia 950XL with windows 10mobile. No changes prior to the issue.
agent: Got it. Let's try to remove your Microsoft account, then set it up again. Check this for more details:
user: Done. No change unfortunately. Oh wait. It says 'synchronizing' Hmm... Still this... No contacts yet...
agent: Try performing a soft reset to refresh your phone. Press and hold the Volume down and Power button until it restart. Update us!
user: It works! Thank you!
agent: Hi, Robin! We would like to improve our Twitter support. Let us know about your Windows experience here: Hi, Robin! For security purposes, please remove the photo which contains your email address. Send us a DM if you have any questions. Customer lost his contacts on Windows phone and can still see on his PC. Agent directs customer to remove photo which contains customers email address and send them a DM for further questions.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: please help with booking DLIM7U, is there rescheduled earlier flight fr Perth? Will I get same seats (w/ cot)
agent: Sorry for the inconvenience, Denny. You may opt for free flight change or Full Credits. Which do you prefer? -Floi
user: Reschedule is fine, but is there earlier flight from Perth than 4.30pm? Hello airasiasupport, any update on my case? Is there earlier flight? Will I get the same seats, please reply soon, flight time is closing.
agent: Hi, kindly provide us with the preferred flight as there's 06:50 and 11:35. Do let us know which would you prefer. Thanks - Ed
user: 11.35 flight from Perth, then will arrive and depart from KL at what time?
agent: You may check the availability at and provide the request here. There are few options to choose. -Miza
user: After seeing options, decided not to change anything, anything need to be done on my end?
agent: Nope, Demarton, You may just leave it as it is. Take care and see you soon on board! -Miza Customer wants to reschedule the flight from Perth to earlier flights than 4:30 pm. Agent states about other flights between 6:50 and 11:35, and requests to check the availability by sharing an URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I am so annoyed. What is so hard about sending a phone ?
agent: Can you tell us more about what's going on? We're here to help anyway we can.
user: Sure, I tried filing a claim on your website, but the company refuses to send me a phone to my address in LA where I am currently living.
agent: Have you tried filing your claim using a different web browser? Does the address include a PO box?
user: That's not the issue. I sent in the required affidavit and ID picture, but my ID is expired and I don't have any other since my wallet was stolen. I cant wait two-three weeks for one to arrive from the DMV. What other options do I have at this point? In what other conceivable way am I supposed to prove that I am myself. This is RIDICULOUS. I have been calling/chatting with you since 8:30 in the morning!
agent: Rest assured, we hear your concerns. Lets take a look into this for you. Who's your carrier?
user: Sprint
agent: We can use the ID if it hasn't been expired more than 30 days. 1/2 You can also complete your claim using a US Passport, Military ID, State or Federally issued ID or Green Card. 2/2
user: I am undocumented so no to all of the options you provided above. Your customer service has been the WORST. Completely inept.
agent: We'll be glad to discuss the policy with you further. Please provide us with the best contact number to reach you. Here customer tried to fill claim and unable to do so because of service provided by the company. Here agent note down the details and assist the agent to follow steps provided and tries to discuss the policy provided by the company.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: i have a few questions for you if you could get back to me that would be great
agent: Hi Andrew, how can we help?
user: 1. I was wondering can put a lock on my luggage that I check in to go under the plane or can I not have a lock on it. 2. Am I able to bring my laptop on the plane with me to watch movies on my laptop
agent: Hi Andrew. Yes, you can put a small padlock on your checked baggage. You can also take a laptop on the plane, 1/2 but depending where you’re travelling. Please find more information on the following link. 2/2
user: Well I'm traveling from PHX to Dublin and my flight is on Feb 15 and I want to make sure I have everything ready and prepared before that
agent: We understand, Andrew. With regards to the padlock we'd recommend you take a TSA approved lock. Do you have any other questions? Customer was wondering to put lock on my luggage that can check in to go under the plane or can not have a lock on it and also can bring laptop on the plane to watch movies on my laptop. Agent says with regards to the padlock we'd recommend you take a TSA approved lock.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Net ( )being fucky (like last night). DL's coming & going like crazy, & up speed is almost 0.
agent: I would be happy to look further into your internet issue if you would provide your full address and account associated phone # in a DM. -JW
user: Supposedly someone MIGHT come out today to look at it, though if they don't, that doesn't help me much. 😭
agent: Would you like me to follow up with you later today to make sure everything gets taken care of? -JW
user: That'd be awesome!
agent: Please feel free to send me a DM with your full address and account associated phone number. -JW I just wanted to follow up with you and see how the tech visit went. -JW
user: They didn't show.
agent: I would like to look further into this. Would you mind sending a DM with your account information? -JW
user: The account's under my roomie's name & info, & wants to handle it. Thanks for trying. I'll mention this tweet convo if it's still crazy l8r
agent: Not a problem at all. We are available 24/7 so if you ever need assistance in the future, please feel free to reach back out. -JW The customer is complaining that the internet is almost at 0 speed. The agent asked to dm with full name and account associated phone number.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hey, trying to book tickets over the festive season but can't get assigned seats and it says unconfirmed. should I wait? thks!
agent: Hello. When are you travelling please? - Jordan
user: Hey Jordan, 23rd-27th Dec?
agent: Upgrade work is taking place and the timetable is being revised. Booking horizons can be found here: - Jordan
user: thanks, but it doesn't tell me anything that helps? will there be trains, and why can't I book a seat for example? should I wait or book?
agent: Yes, there will be trains over the holidays but we are waiting for Network Rail to confirmed the revised timetable. (1/2) Once confirmed, you'll be able to reserve seats - Jordan (2/2)
user: ahh okay, I'll hang on a bit longer then. thanks Jordan
agent: You're welcome! - Jordan Customer unconfirmed seats after he has booked a tickets. Agent has explaining about revised timetable of network train u and hoping the customer about the booking once he gets confirmation.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user:
agent: Disruption between Sheffield and Derby until approximately 07:30 #Derby
user: Will the 6.33 from Sheffield to York be on time. Your journey planner is showing no delay
agent: Hi there, the service is currently running to schedule.
user: Never fails to amaze me how abysmal your system for reporting delays is. Here we are at 6.32 and it's announced as delayed. Useless.
agent: Unfortunately a signalling issue is currently causing delays at chesterfield. Sorry for any inconvenience caused.
user: That doesn't change the fact that it was showing as on time until 1 minute before it was due. Why so late to let people know?
agent: Unfortunately we were only made aware of the issue just after the train departed from Chesterfield, further information can (1) Be found here - Customer is complaining about the delay of the train where in they didn't informed prior. Agent provided the link to check the information about the timings hence they got the information just the train departed from Chesterfield.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: CC App (even if I tried to kill it) just went through and removed EVERY add-on/extension I had, one at a time for 30 minutes, and now they're all removed. Just says "You removed ___" Any ideas?? Very bizarre, and annoying notification pings.
agent: Hi there, we're looping in an expert who can help you out here. They will reply as soon as they're available. Hi, I've not seen that issue. Check this doc and see if it assists you: If not, let us know and I'll escalate your case. Thx,
user: Yeah that doesn't help me. It's IN the CC app "Activity stream" where there's a massive list of "You removed the ____ addon" over and over when I never told it to do any such thing.
agent: I have looped in the expert who will respond ASAP back in office on Monday. Please excuse the delay due to the weekend. You may contact us at
user: It's doing it again. Just going through and wiping all of my premiere add-ons and spamming me notifications about it
agent: Thanks for the heads up- we're looping the expert back into this conversation. Thanks! Hi EposVox, odd problem. I also think you need 1-1 troubleshooting. Have you filed a case yet with our video agents? Let us know what happens. Thx,
user: Where can I do that?
agent: Hey sorry about that. Very weird. Can you work 1-1 with the agents here? Ask for the video queue & explain your case. If they can't help, let us know. Hope we can get you up and running again ASAP. Thx, Customer complains about adobe programming. Agent is suggesting customer check with help of url link as agent will assist you..</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: this jimenez dude smh..whole team cheating but he loves those team kills...n points you reward for cheating?
agent: Hackers kill all the fun of the game, Please continue to report cheaters via the in-game report system
user: Maybe..remove all location detail from game..even from teammates..bc they use info to cheat..sucks.. Yay..fkn shit is happening again..whole thing just one fat group cheating fuck session Maybe when you find cheaters..wipe their weapons & levels to 0..and label them cheaters
agent: Rest assured, in-game reports will be reviewed by the studio and appropriate action will be taken.
user: Added to block list..best/cheater ive seen so far..mf can see the future or sum
agent: Understood. Please report that player in-game. Thank you. Customer is complaining that one whole team is cheating in the game. Agent is assuring that in-game reports will be reviewed by the studio and appropriate action will be taken.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I need assistance in getting my account back. I have been hacked
agent: Haven't heard back from you yet. Are you still having issues with your account? Please let us know.
user: I'm talking to Xbox support tryna resolve this issue. Whoever did this somehow changed my email address. So I don't contact the support to team to help because it's saying my account doesn't exist. I have pictures showing my email and the one someone changed it too as well
agent: Thanks for the update. Just to clarify, are you having an issue with your Xbox account or Microsoft account?
user: It's both I can't even sign into my Microsoft account cause it's telling me it doesn't exist.
agent: Got it. This article should guide you in recovering your account: Hi. Just checking back with you. How's everything on your end now? Were you able to regain access back to your account? Was your issue resolved? Please let us know.
user: No not yet. Apparently I'm in tier 3 some Global team is trying to help me get it back. I don't know if it's going to work or not.
agent: Thanks for the info. Please keep us updated with the outcome. Hi there. How's it going? Please let us know if you need further assistance. We're here for you. Customer is requesting to get assisted in getting their account back which has been hacked. Agent updates to keep them updated with the outcome since the customer said that some global team is trying to help and also requests to let them know if they need further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: my Xbox one stays on the initial green loading screen, stuff still moves like the light in the X but when it goes to a black screen (after 5 minutes or longer or shorter) nothing works but there's the initial sound it makes when it goes to the home screen. Plz help! !
agent: Hi there! Let's try a fresh start by unplugging the console and your router/modem for a full 5 minutes.
user: It didn't work, it is still taking forever just to get to a black screen, the green loading screen animation works, idk what to do.
agent: Let's take that a step further and unplug the console and your router/modem for a full 5 minutes.
user: It didn't even fully apply the OSU1 thing.... it only jumps to 66% and then stays that way........ what do I do? It's been stuck like this for 25 minutes..... I'm losing my patience
agent: Hi there! Please let the update finish it's process, we know this can be frustrating but it is best to let it complete.
user: I've waited 25+ minutes at the same screen........ I've had it for 5 years almost and this is the worst thing it's done, no problems previously..... I'm genuinely worried that my money has gone down the drain with this purchase.... not happy right now, quite frustrated. Please help me I'm so angry right now at this It will jump from 74% done in general to 86% done and not a % more..... it won't make a difference no matter how long I wait, I've turned it off and on multiple times during this and does what I've said earlier, goes from 74% to 86% and stops.... I'm so angry right now. Is there any way I can send this in for repairs? The original Xbox one??? ?
agent: Yes, you can check out your repair and warranty options here:
user: Hello, I have fixed this situation on my own but on behalf of a lot of others who have this issue too...... figure out WHY this happens and how to prevent this in the future, to resolve it from going to a black screen, I had to factory reset my Xbox one. This musn't happen again.
agent: Would you mind sending us a photo of the following please via 1 direct message? •Pic of Detailed Network Stats in Settings>Network>Network Settings>Detailed Network Statistics: 2 Customer is complaining that the Xbox is showing black screen where green animated thing also buffers due to loading isssue and shows only % and buffering. Agent asked to unplug the router and plug again and asked to send a photo of error in the URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: - Trying to solve a network extender issue. Extender will replicate existing SSIDs for a few days, then revert to random default SSIDs. Tried power down and hard reset. No luck. Any ideas?
agent: Is this a replacement WIFI extender?
user: Not a replacement - just the standard Network Extender.
agent: Is it losing power in that time?
user: Power supply has been constant; no outages.
agent: Have you tried factory resetting both the extender and router at the same time?
user: I haven't. Should I factory reset the router first, or try to reset both at exactly the same time? I assume this wipes the SSID names/passwords.
agent: Both at the same time please and yes, unfortunately, it does wipe them. Customer is complaining about the network extender issue where extender will replicate existing SSIDs for some days then again it will changed to random default SSIDs. Agent asks to factory reset both extender and router at a time and states both SSID names/passwords will be deleted.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi guys, I placed an order & paid & the listing has now completely dissapeared! EBay mailed me to advice me there me be a problem & I contacted the seller twice but they are ignoring my mails. Please help x
agent: Happy to help on this 👍 If the seller is not responding & the item was already dispatched, you may wait & see if you receive it. If not, then you will need to open a case after est. delivery date passes. Have a look here:
user: I can't contact them as they have completely removed the listing. I have emailed them twice and no response at all. I don't know now what to do?
agent: Let us check this for you. Drop us a DM with your account details (full name, email address, postcode) & item number and we'll see what is the best option for you now.
user: Thankyou! I've just msgd you x
agent: Thanks! We got it and responded now so make sure to check it for more information. Thanks
user: Thankyou so much for all your help x
agent: You're very welcome Angela ☺️ Have a lovely evening. Customer is complaining about the contacted seller twice but their are ignoring the mails. Agent responded to make sure to check it for more information.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: [My Best Fans] via
agent: Awww! So honored to be your Twitter BFFs, Steven! But why that other guy on the list though? ;) *SoRaYi
user: Because AT&T requires more work...guess who switched from AT&T to T-Mobile and is loving the new service...DIS GUYYYY
agent: Sweet!!!!!!!!!! #WeLoveTmoCust #YouRock <3 *LauriL
user: AT&T is too embarrassed to show up lmao
agent: LOL! We are thrilled to have you on #TeamMagenta! 👍😄💗 *PatrickUllmann
user: I need some #TeamMagenta merch
agent: Check out: 💪😎🌟 *PatrickUllmann Customer is telling how T-mobile has the best service than AT&. Agent is happy to hear the response from the customer.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: a slug came out of this cauliflower when we cut it!😷😷
agent: Hi, I'm sorry that you found a slug eating your cauliflower. I understand how frustrating it would have been sharing with it. 1/5 I will log your feedback on our internal systems for review and arrange a refund. 2/5 Could you please let me know your full name, address, e-mail, store and time of visit, product barcode and supplier code? 3/5 Do we have your permission to pass your details over to our suppliers as they may wish to contact you? 4/5 Please let us know your preference of receiving a Tesco moneycard, via post or via e-mail. TY - Ieva 5/5
user: Hello, I don’t have any of this info except 03023594 (bar code on the pack in the picture), as didn’t think we would be needing this info You can pass on my details, shall I direct message them to you? And would prefer to receive a Tesco moneycard via post please
agent: So I can issue a refund for you Sonal, can you DM me your full name and address? Also the price paid for the cauliflower? TY - Jayne Customer is complaining that they found a slug when they cut a cauliflower. Agent apologizes for this and updates that they can issue a refund if they send DM with full name and addres.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I’m at the bank. These bankers are standing around talking instead of helping us who are waiting. Thanks can’t wait to switch
agent: Hello, this is never the experience we want our customers to have. Please send us the street/city/zip of the financial center location. Thank you.
user: Well maybe we wouldn’t have this problem if y’all stopped charging fees 😡😤
agent: We understand your frustration. Please send the requested information so we may address it with the appropriate parties. Ty!
user: You won’t do anything.
agent: If you change your mind, please send the requested information as we'd like to share with the appropriate parties. Ty! Customer is complaining about the bank staff who were wandering around instead of helping the customers. Agent requests for the location details of the bank to share it with appropriate parties for resolving the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I would like to follow up the complaint I submitted with reference number 00547801. Thank you
agent: Hi Mini, please accept our sincerest apologize for the inconvenience caused. We have make sure the meals >> >> had already reserved earlier but ended up with nothing. We will forwarded your case to our relevant team to>> >> follow up and check what was going on. Your patience is highly appreciated and sorry once again. -Jimy
user: Thank you The complaint also included the preferred seat that was already paid for but was given another seat number upon check-in.
agent: Yes, we will be investigating on that too, Mini. You'll be responded accordingly via Email once done. Thank you. -Miza Customer is enquiring about follow up of the complaint that he raised. Agent informed that they will forward the case to relevant team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: We have #MicrosoftFamily We have given our dd permission a minimum 4 times to login to certain websites, & /1 yet she still requires permission from one of us when she tries to view the website. Why??? /2
agent: Hi there! Let’s investigate this for you. Which version of Windows do you have? Which type of account are you using?
user: We all have Windows 10. 2x adult accounts, 2x child accounts It does same for both children. It appears that all the data websites require these days, affects the website name that’s been authorised This makes things extremely difficult, as even if authorised by parent account, the website still cannot be accessed.
agent: That's strange. Were you able to access these websites before? Have you tried using a different web browser?
user: Only before we set up Microsoft Family
agent: Help is here. You can set the right limits for your child by following the steps here: Hi there! Is everything sorted now? Let us know should you need further assistance. Customer is enquiring about the denied access to one of their family members when tried to view the website. Agent requests to try using different browser and states to set the right limits by following the steps from shared URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: can I have my 2325 credits back in Ww2?, I got robbed for me and I’m kinda angry about it
agent: Hello there, we apologize for the delay. Can you clarify your current issue? Please be sure you keep us posted. Thank you.
user: I used 2325 credits on quarter matser and I played one war game and it started those challenges when I wasn’t doing them and I went to do they they where gone
agent: Unfortunately, once a challenged is activated please note that this is in general game time. Meaning that the timer will start once you start once any match/game is started. I apologize for the confusion.
user: It was a tdm and don challenge in war? I wasn’t even in this game types
agent: Unfortunately, we are not able to provide this content. I really do apologize for the frustration this may have caused. Customer is complaining about the credit back in Ww2 which was robbed. Agent apologised and informed general game timing.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Help me Retweet about the fraudulent act of Deducting money unnecessarily from my account on what I didn't use
agent: Hello, Kindly provide the affected mobile number and exact location via DM for checks and assistance. Apologies on your experience, Thank you.
user: I have done that since you requested since morning.... Will continue doing it until you attend to me.
agent: Hello thank you for this tweet.
user: U don't have to thank me for cheating me... Just refund back my money and I get ur sim card off my fone for good...
agent: Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you.
user: That was what I was told by your customer service agent but they kept on deducting my credit.... What should I do??? Keep on recharging for you to deduct?? ?
agent: Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you. Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you. Customer complaints that he is being charged unnecessary. Agent informs customer that service has been deactivated as requested.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: pls I buy 1000 data on renewable, but still didn't receive my 100% bonus.
agent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO.
user: 07057427007 I still didn't receive any msg if my problem has been solved.
agent: Good evening, please provide affected number for clarification? SO
user: 07057427007
agent: Morning Mohammed, the 100% bonus data has been added to the data plan. Dial *127*0# to checks. TT
user: Thank you for taking my issue serious.
agent: You are welcome. Stay Unlimited! TT The customer is complaining that they haven't receive 100% bonus. The agent updated that 100% bonus data has been added to the data plan.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: what does 'receipt required for checkin' mean when trying to check in with your app?
agent: Hi Dan, I would just recommend taking your card used for payment along with the confirmation. Have a great flight!
user: I paid with points. It doesn't let me check in even.
agent: When paying with points, you should still have a confirmation that totals the taxes you have paid. If you can DM your booking details through, I can certainly take a look for you🙂
user: It's an error on the check-in. How can I show a receipt to a mobile check in? Your IT dept constantly let you down.
agent: Sorry Dan, I thought it had to be produced at check in, I didn't realise this was the main issue. In honesty this isn't something we can alter here so you will need to check in at the airport. Sorry for any inconvenience on this occasion
user: There has been endless inconvenience with this booking. Very disappointing
agent: You would be welcome to leave some feedback and someone will get back to you about the issues you have faced Customer enquired about check-in issue. Agent updated to give some feedback and they will get back.</s> |