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<s>[INST] I can't login to online banking [/INST] I apologize for the trouble logging into Asia Bank online banking. Please check that you are entering the correct username and password. If you continue having issues, you can reset your password on the login page or contact us to have it reset for you. Our team is always happy to help get you back into your account securely. </s> |
<s>[INST] My debit card was stolen, what should I do? [/INST] Thank you for contacting Asia Bank. I'm sorry to hear your debit card has been stolen. Please call our 24/7 cardholder services line immediately at 1800-1200 to report it lost/stolen. We will cancel your current card and issue a replacement right away. Until the new card arrives, you can still access your account online, through mobile banking, or at an ATM. Let me know if you need any other assistance with this matter. </s> |
<s>[INST] How do I update my address with the bank? [/INST] To update your address with Asia Bank, you can easily do so by logging into online banking and going to the Update Contact Information" page under your profile settings. On the mobile app |
<s>[INST] I received an insufficient funds notice, what does this mean? [/INST] An insufficient funds notice from Asia Bank indicates that you do not have enough money in your account to cover a transaction. This could be due to an outstanding check, automated payment, or debit card purchase that exceeds your current balance. Please review your account ledger and recent transactions. We may charge an overdraft fee according to your account terms. To avoid this in the future, please ensure sufficient funds are available before making transactions. Let us know if you have any other questions! </s> |
<s>[INST] How do I reorder checks? [/INST] Reordering checks with Asia Bank is quick and easy! Simply log into your online banking account and click on the Order Checks" link under the "Services" tab. You can select the quantity and style. Checks take 7-10 business days for delivery. You can also call our customer service at 1800-1200 and speak with a representative to reorder checks if you prefer. We look forward to getting your new checks out promptly! </s>" |
<s>[INST] I received a fraud alert on my account [/INST] Thank you for notifying us of the fraud alert on your Asia Bank account. Could you please confirm your full name, account number, and recent transactions that you did not authorize? This will help us investigate and resolve the issue right away. We take fraud very seriously and have measures in place to protect your information and funds. We will work quickly to determine the source of any suspicious activity and make it right. Please let us know if you have any other questions or concerns. </s> |
<s>[INST] How do I apply for a loan? [/INST] Applying for a loan at Asia Bank is easy! You can start the application online through our website. You'll need to provide personal and financial information so we can determine your eligibility. Once submitted, a loan officer will review and reach out with next steps. We offer competitive rates and terms on personal loans, auto loans, mortgages, and more. Feel free to call us at 1800-1200 if you have any questions about getting started or what loan products may fit your needs. We look forward to helping you! </s> |
<s>[INST] What are your wire transfer fees? [/INST] At Asia Bank, our domestic outgoing wire transfer fee is ₹25 per transfer. For incoming domestic or international wire transfers, we do not charge a fee. Please note, other banks that facilitate the send or receive may charge additional fees. Turnaround time for wires is typically 1-2 business days. Let me know if you need any other details regarding our wire transfer services! </s> |
<s>[INST] How late is your customer service line open? [/INST] At Asia Bank, we're always here for you. Our 24/7 customer service line is open every day of the year at 1800-1200. Whether it's day or night, you can speak to a knowledgeable representative to assist with any banking needs. We never want an issue to go unresolved, no matter the time. Please call whenever an issue arises and we will be ready to help! </s> |
<s>[INST] How do I dispute a charge on my account? [/INST] To dispute a charge on your Asia Bank account, please contact us right away at 1800-1200. Be prepared to provide your name, account number, the amount and date of the charge, and reason for dispute. We'll open an investigation, contact the merchant, and advocate on your behalf to get the invalid charge removed. Meanwhile, we won't penalize you while we work to resolve it. Thank you for bringing this matter to our attention - we take fraud and unauthorized charges very seriously. </s> |
<s>[INST] What is the daily ATM withdrawal limit? [/INST] At Asia Bank, our daily ATM withdrawal limit is ₹500 for debit cards and ₹1000 for credit cards. This limit is designed to help prevent fraud and ensure the security of your funds. If you need to withdrawal more than the daily limit for a special circumstance, please visit a branch and speak to a banker who can accommodate the request. They may ask for photo ID and account verification for security. Let me know if you have any other questions! </s> |
<s>[INST] How do I close my account? [/INST] To close your Asia Bank account, please visit your local branch and speak with a banker. They will guide you through the process, which includes withdrawing remaining funds, destroying checks and cards, filing final statements, and signing a closure form. Accounts must have a zero balance prior to closure. You can also call our customer service line at 1800-1200 and we will be happy to assist with closing the account if you are unable to visit a branch. Please let us know if you have any other questions! </s> |
<s>[INST] How do I stop a payment on a check I wrote? [/INST] To stop payment on a check with Asia Bank, please contact us immediately at 1800-1200. Be prepared to provide the check number, date written, payee name, and exact amount. There is a ₹35 stop payment fee per check. We can place the stop payment order which will remain for 6 months. Let us know if the check clears despite the stop payment so we can work to recover the funds for you right away. Thanks for banking with Asia Bank! </s> |
<s>[INST] What should I do if my card is declined? [/INST] If your Asia Bank card is unexpectedly declined, the first step is to check your account balance and recent transactions. This can shed light on if there are insufficient funds or a hold from a merchant. Also, verify if the card expired or has been blocked due to fraud alerts. Give us a call at 1800-1200 whenever a card is declined and we can investigate the reason and get it working again for legitimate purchases. Acting quickly prevents further inconvenience. Let us know how else we can assist! </s> |
<s>[INST] How can I open a savings account? [/INST] Opening a Asia Bank savings account is easy and convenient! You can start the application online in just a few minutes or visit your local branch. All we need is your personal information and initial deposit (₹100 minimum) to establish the account. Benefits include competitive interest rates, FDIC protection, online/mobile banking access, and great customer service. Let me know if you need any other details about opening a savings account - we're excited to help you start saving for your goals! </s> |
<s>[INST] Can I pay my utility bills through your bank? [/INST] Yes, you can definitely pay utility bills directly from your Asia Bank account. On online/mobile banking, simply enroll each of your utilities as a payee and schedule one-time or recurring payments to them. In-person at a branch, you can make a cash or check payment. We also offer automated bill pay that withdraws the amount each month, saving you time. If you have any trouble setting up utility payments, give us a call - we're happy to walk through the process. Thanks for banking with Asia Bank! </s> |
<s>[INST] What is your policy on overdrafts? [/INST] At Asia Bank, customers must opt-in for ATM/debit card overdraft coverage. This means you agree for us to approve a transaction that exceeds your balance, subject to an overdraft fee. If you do not opt-in, declines may occur. We also offer account overdraft protection via linked savings or credit account upon request. Give us a call if you'd like to learn more about overdraft options. Our goal is keeping your payments and transactions convenient while avoiding unexpected fees. Thank you! </s> |
<s>[INST] How do I upgrade to a premium checking account? [/INST] Upgrading to our premium checking account at Asia Bank is easy! Simply visit your local branch or call our customer service line at 1800-1200 and let us know you'd like to upgrade. We'll assist by providing account details, having you fill out any required paperwork, ordering new checks/cards, and facilitating the transition. Our premium account requires a minimum balance but comes with many great perks like higher interest rates, refunds on ATM fees, and complimentary services. We appreciate your business and look forward to serving your needs! </s> |
<s>[INST] How do I open a business banking account? [/INST] To open a business banking account with Asia Bank, visit your local branch and speak with a business banker. They will guide you through the application, which includes submitting business documents like licenses and tax IDs. You'll select account types and services that meet your business needs. We offer online/mobile access, earnings credit rates, treasury management and more. Feel free to call us at 1800-1200 if you have any questions about getting your business accounts established - we look forward to serving you! </s> |
<s>[INST] Can I pay my credit card bill through online banking? [/INST] Yes, our online and mobile banking platforms allow you to securely pay your Asia Bank credit card bill. Simply enroll your credit card as a payee, schedule one-time payments or set up auto-pay for the statement balance each month. You can use funds from checking, savings, or another credit line. Paying online avoids late fees. Let us know if you need any assistance managing your credit card account through online banking! </s> |
<s>[INST] How do I activate my new debit card? [/INST] Activating a new Asia Bank debit card is quick and easy! The safest method is through our online/mobile banking app. Log in, go to your card services menu, and follow the card activation prompts. You can also call our 24/7 number on the sticker on your card to activate - 1800-1200. The system will walk you through the steps to get your card ready for use. Once activated, sign the back and you're all set! Feel free to reach out if you encounter any issues getting your new card up and running. </s> |
<s>[INST] How can I review pending charges on my account? [/INST] With Asia Bank online or mobile banking, you have real-time visibility into pending charges on your accounts. Under account activity, transactions will be labeled as pending" until fully processed overnight. You can filter transaction types to only view pending activity. This helps you monitor debit card authorizations or check holds before they hit your balance. Please let us know if you have any other questions about monitoring pending charges - we're happy to help! </s>" |
<s>[INST] What should I do if I forgot my account PIN number? [/INST] Not to worry if you've forgotten your Asia Bank account PIN number for debit card purchases. Please call us at 1800-1200 anytime and a customer service representative can help verify your identity and then assign you a new, secure PIN immediately over the phone. You can then use it for PIN-based debit transactions. For quick access, be sure to have your card number, account number, and other identifying details handy when you call. Let me know if you need any other assistance resetting your PIN. </s> |
<s>[INST] How do I setup alerts on my account? [/INST] Managing alerts on your Asia Bank account is easy through online or mobile banking. Go to notifications/alerts and choose which account alerts you want to receive (low balance, large deposit etc) and your delivery method - text, email or in-app. Alert preferences can be updated anytime. Alerts help you monitor account activity and are key for identifying potential fraud. Let me know if you need help enabling any specific alerts - setting these up is a great way to stay informed! </s> |
<s>[INST] What is Zelle and how does it work? [/INST] Zelle is an easy and fast way to send/receive money directly between bank accounts. As a Asia Bank customer, you have access to Zelle through our mobile banking app. Just enroll your bank account and you can start sending payments via Zelle using the recipient's email address or phone number - no checks or cash required. Transfers happen right away and have a ₹500 daily limit. Let me know if you have any other questions about Zelle! It's a convenient way to pay people digitally. </s> |
<s>[INST] How do I enable text banking? [/INST] Enabling text banking with Asia Bank only takes a few minutes! Login to online or mobile banking, and under notifications find the text banking option to enroll your mobile number. Follow the prompts to get activated. After that, you can easily check balances, review transactions, and receive alerts by texting keywords to our shortcode - 454545. Don't hesitate to reach out with any questions getting text banking setup. It's a great way to manage your account on the go! </s> |
<s>[INST] How long do cash deposits take to be available? [/INST] Cash deposits made during business hours at Asia Bank branches and ATMs are credited to your available account balance immediately! This provides quick access to the funds. Deposits made after branch closing will be processed and available on the next business day. Thanks for choosing Asia Bank for your banking needs! Please let me know if you have any other cash deposit or account questions. </s> |
<s>[INST] How can I get an ATM/debit card for my teen account? [/INST] To add an ATM/debit card to your teen's Asia Bank account, please visit your local branch so we can process the request efficiently. A parent/guardian will need to be present to provide consent as the primary account holder. We'll collect all the necessary information to order the card, including setting appropriate ATM withdrawal and point-of-sale spending limits for their usage. Feel free to contact us at 1800-1200 if you have any other questions about getting your teen set up with their first debit card conveniently and securely. </s> |
<s>[INST] What are your money market account rates? [/INST] Our money market account rates at Asia Bank are very competitive! Rates are variable and determined by our current promotional offers, your account balance, and changes in the market. I'd be happy to check on our latest published money market rates and APY details for your specific tier and situation. Give us a call anytime at 1800-1200 - our bankers stay up-to-date on yields so we can help you maximize earnings on your savings! Let me know how else I can assist. </s> |
<s>[INST] How can I lookup my routing and account number? [/INST] Your Asia Bank checking account routing and account numbers can easily be found through online or mobile banking. In online banking, click on account services and details. On the app, go to more and select account details. Here you will find your 9-digit ABA routing number and account number listed. You can also call customer service anytime and a representative can provide your account details over the phone after verifying your identity. Let me know if you need anything else! </s> |
<s>[INST] How do I order more checks? [/INST] Ordering additional checks through Asia Bank is quick and convenient. Login to online banking and below account services, select Order Checks". Choose your desired quantity |
<s>[INST] How can I change my mailing address? [/INST] Updating your mailing address with Asia Bank is easy! Log into online banking and go to account services > contact information > change address. Enter your new mailing address and submit. You can also call 1800-1200 and speak to a customer service representative to change your address over the phone after account verification. Once updated, your new address will be reflected across your account records and communications. Let us know if you need help changing your address! </s> |
<s>[INST] How do I open a new checking account? [/INST] Opening a checking account with Asia Bank is quick and easy! Visit your local branch and speak with a banker, or start the application online in minutes. You'll just need to provide basic personal information, employment details, initial funding amount (₹100 minimum), and select features like a debit card and online banking access. We'll have your new account up and running in no time! Feel free to call 1800-1200 if you have any other questions about opening a new checking account with us. </s> |
<s>[INST] What is your direct deposit enrollment process? [/INST] Setting up direct deposit with Asia Bank is convenient. First, contact your employer's payroll department and request to have your paycheck deposited into your Asia Bank checking or savings account. Provide them our routing number and your account number. Payroll will have you fill out any necessary forms. The process takes 1-2 pay cycles to take effect. You can also enroll government benefits and other recurring deposits. Let me know. </s> |
<s>[INST] How can I get a debit card for my NRI account in India? [/INST] For Asia Bank NRI customers, you can request an international debit card for use in India by contacting our NRI banking team. Please call our toll-free number 1800-1200 or email nri.care@yesbank.in. Our representative will help submit the debit card request and have it delivered to your local Indian address. The card can be used to withdraw cash at ATMs and make purchases at merchants across India. </s> |
<s>[INST] I have misplaced my cheque book. What should I do? [/INST] We apologize for the inconvenience. Please contact our 24/7 customer care immediately to block the cheque book and avoid misuse. You can call our toll-free number 1800-1200 or visit your home branch. We will hotlist the cheque book and issue a new one after verifying your details. Until then, you can use online transfers, debit card, cash etc. to manage your Asia Bank account. </s> |
<s>[INST] How can I get a loan against my FD account? [/INST] Existing Asia Bank customers can avail of overdraft facility up to 95% of the fixed deposit amount. Please visit your home branch with your FD receipt and account details. Our representative will help you apply, providing applicable interest rates and terms. The loan amount will be credited to your account within 1 working day after documentation. Give us a call on 1800-1200 for any questions. </s> |
<s>[INST] How do I stop cheque payment? [/INST] To stop payment on a Asia Bank cheque, please contact us immediately on our toll-free number 1800-1200. Provide the cheque number, date, payee name and amount. The service charge is ₹100 per cheque. We will place a stop payment for 6 months on issuing confirmation. Please keep the acknowledgment for future reference. </s> |
<s>[INST] I did not receive my debit card in the mail. What should I do? [/INST] We apologise for the inconvenience. Please call our 24x7 helpline and we will immediately block the old card and issue a replacement for you. Expect delivery in 7 working days at your registered mailing address. For urgent requirements, you can collect the card from your home branch by providing valid ID proof. Rest assured your debit card usage was not compromised. </s> |
<s>[INST] How can I get a loan for my small business? [/INST] Asia Bank offers tailored loans with minimal documentation for MSMEs and small business owners. Our branch managers can guide you through the process of applying based on eligibility criteria. Have your business registration documents, financial statements, and KYC ready. We provide transparent terms, quick processing and attractive interest rates. Call us on 1800-1200 for details. </s> |
<s>[INST] Can you explain the KYC update process? [/INST] As per RBI guidelines, Asia Bank customers must periodically update their KYC documents. Please visit your home branch with officially valid ID and address proof documents, along with originals for verification. Our representative will promptly assist you in completing the formalities. You can also do this conveniently via the Asia Bank mobile app. Contact us at 1800-1200 for any process-related assistance.\ </s> |
<s>[INST] What is the maximum ATM withdrawal limit? [/INST] Per RBI regulations, the daily ATM cash withdrawal limit for Asia Bank debit cards is ₹40,000. For credit cards it is ₹1 lakh. This threshold has been set for your security and to prevent frauds. Please visit the branch for higher exceptional withdrawals after due verification processes. Let us know if you need any clarification! </s> |
<s>[INST] How can I get an international debit card? [/INST] Existing Asia Bank customers can request for an international debit card by calling our toll-free number 1800-1200 or by visiting the home branch. Submit valid passport and visa copies. The international debit card enables ATM/POS transactions globally. Usage charges apply. The card will be couriered to your registered address within a week. </s> |
<s>[INST] How can I get a PAN card through the bank? [/INST] Asia Bank assists customers in getting a new PAN card through NSDL conveniently. Visit your home branch with identity/address documents and two photos. Our representative will help submit the application online instantly using e-PAN services. You will receive the PAN card directly from NSDL within 15 days. Let us know if you need any assistance in the process! </s> |
<s>[INST] My debit card was swallowed by the ATM! What should I do? [/INST] We apologize for the inconvenient experience. Please contact our 24/7 helpline immediately on 1800-1200 or send an email to yes touch@yesbank.in. We will block your card and arrange for issuance of a new one within 48 hours. Until then you can use other channels like net/mobile banking, branches etc. Rest assured, the swallowed card cannot be misused. </s> |
<s>[INST] How can I register my mobile number for online banking? [/INST] Log into Asia Bank net banking using your credentials and go to ‘Update Contact Details’ under My Profile. Enter your active Indian mobile number here and generate the OTP. Input the OTP received to register your mobile number for online transaction alerts and notifications. Feel free to call us on 1800-1200 for any assistance in the process. </s> |
<s>[INST] How can I finance my child's study abroad? [/INST] Asia Bank offers customized education loans for studies abroad at competitive rates and flexible repayment options. To apply, visit the home branch with admission confirmation letter, financial documents, and collaterals. Our representative will guide you through the process. Loans up to ₹1.5 crores can be approved within 5 working days. </s> |
<s>[INST] How can I make international fund transfers? [/INST] Register for our online remittance service Yes Remit by visiting your home branch with KYC documents. You can then conveniently make real-time fund transfers globally via net/mobile banking. We also have telegraphic transfer and demand draft facilities for international remittances. Competitive forex rates and charges apply. Call 1800-1200 for any assistance. </s> |
<s>[INST] How can I register a complaint regarding an ATM transaction? [/INST] Please call our toll-free number 1800-1200 or email yestouch@yesbank.in within 7 days of the disputed ATM transaction. Provide transaction details, card number, PIN entry, etc. Our representative will log your formal complaint and escalate it for swift resolution as per guidelines. Keep the complaint reference for future use. </s> |
<s>[INST] How do I get an instant loan on my credit card? [/INST] Existing Asia Bank credit cardholders can avail of the Instant Loan facility via net/mobile banking or by calling the 24x7 helpline. It offers financing up to your available credit limit at competitive rates. The amount will be instantly credited to your savings/current account minus applicable charges. It is a quick, paperless way to get a loan for your financial needs. </s> |
<s>[INST] What is the process to upgrade my debit card? [/INST] You can request an upgrade to premium debit cards like YES First Preferred by visiting your home branch or calling 1800-1200. Our representative will help upgrade and issue a new card as per eligibility within 5 working days. Exclusive benefits include higher withdrawal limits, airport lounge access, dedicated service, and rewards points. Charges may apply. </s> |
<s>[INST] How can I apply for a home loan? [/INST] Existing Asia Bank customers can apply for home loans at attractive rates by scheduling an appointment at your nearest branch. Carry identity proof, residence proof, property documents and income statements for preliminary eligibility check. Our loan officer will guide you through the application process and require collaterals, valuations, legal verifications etc. </s> |
<s>[INST] What is the minimum balance requirement for savings accounts? [/INST] As per RBI mandate, there is no minimum balance requirement for regular Asia Bank savings accounts. However, to enjoy premium account privileges like higher interest rates and unlimited transactions, you need to maintain the prescribed Monthly Average Balance (MAB), details of which are on www.yesbank.in. </s> |
<s>[INST] How can I get my CIBIL/credit report from the bank? [/INST] Asia Bank customers can obtain their credit/CIBIL report instantly through net banking by going to the 'Request Your CIBIL Report' tab under 'Services'. An online payment of ₹550 will be charged. The report will be emailed within 1 working day for your reference. Contact us on 1800-1200 if you need any assistance. </s> |
<s>[INST] I have lost my credit card. How do I block it? [/INST] Immediately call our 24x7 helpline number 1800-1200 or contact the home branch. Our executive will first validate your identity and then instantly block the card to prevent misuse. A replacement card will be issued and delivered to your registered address within 7 working days. Until then, please use net/mobile banking for your payments. </s> |
<s>[INST] How can I register a nominee for my account? [/INST] Visit your Asia Bank branch with your account details and nominee name, address and identity proof. Our representative will help you fill the prescribed nomination form for registering your nominee, who can claim funds in case of any eventuality. Two witnesses are required. The process takes about 15 minutes. </s> |
<s>[INST] What are the charges for IMPS transfers? [/INST] Asia Bank offers IMPS instant money transfers at attractive rates. Outgoing IMPS transfers up to ₹1 lakh can be done online for only ₹5 + GST per transaction. For higher amounts, branch transfer charges apply. All incoming IMPS transfers are free. High value RTGS transfers are also available. </s> |
<s>[INST] How can I get a multi-city cheque book? [/INST] Existing Asia Bank customers can request for a multi-city cheque book with 25/50 leaves by either calling 1800-1200 or by placing a request at your home branch. It enables you to issue cheques at major city centres as per your business needs. Nominal issuance and service charges apply. The cheque book will be couriered to your registered address. </s> |
<s>[INST] How can I apply for a loan against securities? [/INST] Asia Bank offers collateral-based loans against securities like shares, bonds, mutual funds etc. up to a certain % of their market value. Visit your home branch with your demat account details and securities statement. Our representative will evaluate eligibility, applicable LTV, rates and help you apply. The process is quick, paperless and flexible. </s> |
<s>[INST] How can I request an account statement? [/INST] You can instantly download e-statements up to last 5 years free of cost via Asia Bank net/mobile banking in a secure PDF format. Alternatively, visit your home branch with valid ID to get printed statements for any desired period for a nominal charge of ₹100 per statement. Please call us on 1800-1200 if you need any assistance. </s> |
<s>[INST] How do I register for internet banking? [/INST] Existing account holders can enable Asia Bank net banking conveniently via the mobile app or by visiting the home branch with your account details and identity proof. Our representative will instantly help generate your login credentials. Also set up your debit card PIN at the branch for added security. Contact our helpline anytime for assistance. </s> |
<s>[INST] How can I get a personal loan? [/INST] Existing Asia Bank customers with a good credit and income history can apply for a personal loan up to ₹40 lakhs for any financial requirement. Visit the home branch or apply online via net banking by providing basic documents. Competitive rates with flexible tenures of up to 5 years. Disbursal within 3 working days on approval. </s> |
<s>[INST] I forgot my net banking password. How can I reset it? [/INST] Simply click on the 'Forgot Password' link on the Asia Bank net banking login page and input registered UserID. Choose to reset password via OTP on your registered mobile number or email ID. Input the OTP received to set a new login password instantly. Call us on 1800-1200 for any other assistance. </s> |
<s>[INST] How can I upgrade to a premium account? [/INST] You can upgrade to a YES Premia premium account via net/mobile banking or by visiting your home branch. Enjoy premium privileges like unlimited transactions, dedicated RM, preferential rates and charges, free cheque books/locker and priority support. Minimum balance criteria applies. Call us now for details! </s> |
<s>[INST] How can I get a Asia Bank credit card? [/INST] Existing account holders with a good credit/CIBIL rating can apply for Asia Bank credit cards like YES Prosperity Rewards at attractive joining benefits. Visit the branch or apply online via NetBanking by submitting basic KYC documents for instant approval and issuance. International cards also available. Contact us on 1800-1200 for any information! </s> |
<s>[INST] What is the process to add a joint account holder? [/INST] Please visit your home branch with original KYC documents of the person you wish to add as a joint account holder. Submit the duly filled joint account opening form along with their photograph and signature specimens. Our representative will verify details and assist you to add the joint holder to your existing operative account. </s> |
<s>[INST] How can I apply for a senior citizen savings account? [/INST] Existing Asia Bank customers above 60 years can convert their individual account to a Senior Citizen Account via net/mobile banking or by visiting the home branch along with age proof. Enjoy higher interest rates, unlimited transactions, exclusive offers and dedicated relationship manager. Call us now on 1800-1200 for details! </s> |