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GENERAL ACCOUNTANT Summary 16+ Years Experienced professional in Accounting and Finance seeking an opportunity: Special interest including an Accountant, Assistant Controller position. Experienced dynamic individual in Accounts & Finance, Budgeting &fund planning, Auditing, Taxation, Accurate, efficient & methodical in handling assigned tasks, Proficient in recommending procedures to achieve financial discipline and enhance the overall efficiency of the organization, excellent interpersonal, communication and organizational skills with proven abilities in team and customer relationship management. Bookkeeper with key strengths in planning, problem solving and customer relations. Familiar with financial reconciliations, general ledgers and financial reporting. Highlights Monthly Bank Reconciliations. Month end closing process & Journal entries Account Payable (A/P) Account Receivable (A/R) General Ledger Reconciliations (Debtors / Creditors / Income & Expenditure) Inter-Company Reconciliations Fixed Assets Accounting Stock Valuation MIS, Financials (Profit & Loss / Balance Sheet) Taxation Cash Flow forecasting & Fund Management Budgeting , Controlling & Ratio Analysis Payroll Management Statutory Returns & Filling Internal & Statutory Audits Ms-Office (Word/Excel/Power Point), Internet, Outlook, Access. Accounting Software : SAP, Quick Books Periodic financial reporting expert General ledger accounting skills Managerial aptitude Knowledge of income tax procedures Fiscal budgeting knowledge Complex problem solving Strong communication skills SAP Knowledge of ERP (Enterprise Resource Planning) software Ethical approach to finance Strong communication skills Accomplishments Submitted first successful VAT Refund Claim with INR 32.50 Million in the State Government. Also submitted a successful Central Sales Tax Reimbursement Claim and Furnace Oil Duty drawback claim @ 4% on total purchase of company's turnover from the Kandla Free Trade Zone on every quarter during my carrier from 1997 to 2008. Zero Statutory defaults during the carrier of my service. Maintaining healthy relation with government organisations (Sales Tax, Excise & Labour Office). Experience General Accountant January 2011 to April 2016 Company Name Issued 200 paychecks to vendors and suppliers on a bi-weekly basis. Monthly Bank Reconciliations Monthly Ledger Reconciliations Prepare month-end and year-end closing journal entries Inter-company reconciliations of over 10 differen.  Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Processed payroll, electronic deposits and employee pay adjustments. Processed journal entries, online transfers and payments. Executed quarterly financial reporting on multiple properties. Analyzed cost control and provided timely financial information to support corporate goals. Researched and resolved collections and billing disputes with tact and efficiency. Reconciled all bank and credit card accounts from April to [March] . Updated confidential employee banking information with accuracy and speed. t entities The conversion of proprietary ERP system to Great Plains Compile monthly IFRS , GAAP and non-GAAP financial statements Preparing financial statements Perform ad-hoc variance analysis as requested by the Finance Director Perform AR/AP, collections, and inventory valuation Prepare & forecasting Budget, Cash Flow. Controlling on month to month against forecasted figures & providing ratio analysis in financials. Prepare monthly returns & filled online. Co-ordinate with Auditors for finalization of financials. Managing internal & statutory auditors. And co-ordinate with Banks for financial matters Responsible for payroll management. Accountant May 2008 to January 2011 Company Name Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation. Entered weekly sales and customer count sheets for review by management. Reconciled all bank and credit card accounts from [year] to [year] . Month end activities, including accrual and reversal entries, analysis, and amortization of prepaid accounts Prepare journal entries for accruals and other adjusting entries Responsible for supply inventory physical count and valuation Ad Hoc reports as per requirement of management Responsible for all bank reconciliations and general ledgers accounts. Accountant April 1997 to May 2008 Company Name Assist with annual financial audit Reconcile monthly inter-company balances Prepare and file monthly sales and use tax returns for 10 states Entered invoices into and prepared reports in Oracle Payables Post journal entry, reconcile and maintain asset and liability accounts for month-end closing. Issued [number] paychecks to vendors and suppliers on a bi-weekly basis. Reconciled all bank and credit card accounts from [year] to [year] . Education Bachelor : Accounting , 1996 M S University Skills Accounting, Accounting Software, accruals, accrual, Ad, AP, A/P, AR, Balance Sheet, bank reconciliations, Monthly Bank Reconciliations, Budgeting, Budget, Cash Flow, closing, conversion, ERP, Filling, Finance, Financials, financial, financial audit, financial statements, Preparing financial statements, Fixed Assets, forecasting, General Ledger, Great Plains, inventory, Ledger, Director, Managing, Access, Excel, Office, Ms-Office, Outlook, Power Point, Word, MIS, month-end closing, Month end closing, Oracle, Payables, Payroll, Profit, Quick Books, requirement, sales, SAP, supply inventory, tax returns, Valuation, variance analysis, year-end

YOUTH ADVOCATE Professional Summary Motivated, enthusiastic, responsible and goal-oriented young educator seeking new opportunities in education and educational background of Psychology and Sociology. Personal and empathetic, with great sense of humor and the ability to bring out the best in others. Skilled in working with children with special learning skills and mental health issues. Motivate and able to bridge student experiences, academic lessons and subjects to real- life situations. Active team member who can effectively collaborate with all stakeholders and establish quality relationships in working with difficult children. Core Qualifications Critical thinker Problem resolution ability Client/family focused Solution-focused counseling Self-starter Dedicated patient advocate Low income and homeless populations Client engagement Quick learner Case management Compassionate Reliable transportation Experience Youth Advocate 09/2015 Company Name City , State Work with youth ages 12-18 that are homeless (for various reasons), living in shelter with personal, social, academic, and life goals. Consult with other professionals regarding the treatment of specific clients. Counsel and prepare residents for their transition back into the community. Quickly respond to crisis situations when severe mental health and behavioral issues arose. Teacher 06/2011 to 04/2015 Company Name City , State Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development. Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs). Confer with parents, guardians, teachers, counselors, or administrators to resolve students' behavioral or academic problems. Maintain accurate and complete student records as required by laws, district policies, or administrative regulations. Develop or implement strategies to meet the needs of students with a variety of disabilities. Teach students personal development skills, such as goal setting, independence, or self- advocacy. Teacher 06/2008 to 07/2011 Company Name City , State Maintain accurate and complete student records as required by laws, district policies, or administrative regulations. Guide or counsel students with adjustment problems, academic problems, or special academic interests. Modify the general kindergarten or elementary education curriculum for special-needs students. Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs). Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development. Teach students personal development skills, such as goal setting, independence, or self- advocacy. Mental Health Case Manager 10/2004 to 06/2011 Company Name City , State Maintain confidentiality of records relating to clients' treatment. Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships. Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes. Refer patients, clients, or family members to community resources or to specialists as necessary. Teacher 06/2003 to 07/2007 Company Name City , State Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs). Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development. Encouraged students to persevere with challenging tasks. Differentiated instruction according to student ability and skill level.Encouraged parents to take an active role in their child's education. Accomplishments Maintain accurate and complete student records as required by laws, district policies, or administrative regulations. Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development. Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs). Develop or implement strategies to meet the needs of students with a variety of disabilities. Teach students personal development skills, such as goal setting, independence, or self-advocacy. Guide or counsel students with adjustment problems, academic problems, or special academic interests. Bachelors Degree in Psychology and Sociology Master's in School Administration/Supervision 45+ hours of Masters level course in school counseling Certified in Special Education K-12 Passed the Praxis Series 10 years of related teaching experience Five years of related mental health experience Experience with dealing with families and conducting meetings Silver National Career Readiness Certificate Education Master of Education May 2016 LIBERTY UNIVERSITY City , State GPA: GPA: 3.57 GPA: 3.57 Bachelor of Arts : Psychology/Sociology May 2003 NORTH CAROLINA WESLEYAN COLLEGE City , State GPA: GPA: 2.72 Psychology/Sociology GPA: 2.72 Master of Education School Administration Jun 2006 CAMBRIDGE COLLEGE City , State GPA: GPA: 3.82 GPA: 3.82 High School Diploma Jun 1997 EASTERN SENIOR HIGH SCHOOL State Skills Mental Health, Excel, PowerPoint, Windows, Microsoft Word, Quality Teaching

SIMULATOR TECHNICIAN Summary Experienced Electronic Technician with extensive knowledge in A/C and D/C theory and troubleshooting skills and technique. Avionics specialist in theory of operation and repairs. Highlights AC/DC power and control systems Electro-mechanical proficiency Digital circuitry Branch circuit wiring Sub-panel installation Excellent written and verbal communication skills Superior troubleshooting skills Test equipment operation Diagnostic testing Accomplishments Electrical Wiring   Worked to meet current FAA electrical codes and company guidelines. Installed wiring and electrical appliances for commercial and military aircraft with a 40% ahead-of-schedule rate. Scheduled and tracked all repairs. Supervised team of three staff members. Mounted assembled components on circuit board at a rate of 100 per shift. Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems. Experience Simulator technician April 2013 to May 2014 Company Name － City , State Flight instruments Installation and repair. Installing avionics LRU's and Flight gauges on flight line. Interpretation of blueprints and schematics. Installation of Avionics equipment.(AFCS, HSI, ADI, HUD, ETC..) Theory of operation of Avionics systems and Test sets. Installation of harnesses in aircraft. Completing modifications and upgrades. Rewiring cannon plugs. Cockpit experience on citation 2,3,7, citation Excel, citation ultra bravo, CRJ 700-900, UH-60, CH-47, 737, Gulfstream 3-5, Lear 31A, King air 350, Beach jet 400, Global express. Verified that all required information was readily available and displayed correctly. Tacked maintenance actions and completed records. Ran cycle checks of electromechanical systems consisting of multiple integrated circuits. Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors. Aligned and tuned complicated inter-related circuits and electromechanical systems. Avionics technician January 2012 to January 2013 Company Name － City , State Maintained CRJ-700,900 IAW FAA standards and procedures. Repaired and replaced Avionics equipment as required for proper functionality of aircraft. Trained for A&P license under supervision. Prepared equipment for all operations. Verified that all required information was readily available and displayed correctly. Tacked maintenance actions and completed records. Aligned and tuned complicated inter-related circuits and electromechanical systems. Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors. Tested and repaired electric motors, variable frequency drives, alarms and control systems. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Entry Avionics mechanic January 2007 to January 2008 Company Name － City , State Wire Stamping and Cannon plug Termination and routing. Installation of wire bundles and termination of grounding blocks. Boeing 737, Airbus A320. Interpreted electrical and mechanical schematics, blueprints and diagrams. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Repaired electrical equipment using hand and power tools and testing and diagnostic equipment. Collaborated with engineering staff on testing of prototypes and modified instruments. Verified that all equipment was certified and met regulatory requirements. Avionics shift supervisor, Avionics technician January 2006 to January 2012 Company Name － City , State Avionics flight line repairs and modifications on CH-47 chinooks and UH-60 blackhawks. Avionics maintenance supervisor OIF 2009. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Repaired electrical equipment using hand and power tools and testing and diagnostic equipment. Repaired and tested microwave amplifiers and transmission lines, high-voltage power supplies, displays and antenna positioning systems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Performed monthly, semi-annual and annual Preventive Maintenance Checks and Services (PMCS). Installed all electrical wiring during remodeling projects. Trained maintenance journeymen electricians and electrical apprentices. Trained and instructed subordinates and supported units on Military Avionics Equipment. Supervised operation and organizational maintenance of systems and specialized equipment. Education GED : 2005 T.C.C South Campus － City , State , USA GPA: GPA: 3.0 GPA: 3.0 Electronics Troubleshooting Diploma : Avionics Electrical Technician , 2007 Army Aviation School of Logistics － City , State , USA Minor in Avionics Operation and Theory and electronic troubleshooting. 3.0 GPA Coursework in A/C And D/C Emphasis onTheory and troubleshooting and Professional Training. Associate of Science : Avionics Maintenance technology , 2011 Spartan College of Aeronautics － City , State , USA Member of AEA Club 3.2 GPA Perfect Attendance Academic Achievement Award AEA Wiring Academic Achievement Award FAA Corrosion Control Academic Achievement Award Coursework in Avionics Maintenance Technology Coursework in Meteorology, Air Traffic Regulations and Air Navigation Conduit Bending course Coursework in High-Voltage Cable Splicing, Qualified Rigging and Signaling Coursework in DC Electricity, AC Electricity and Electronics Theory Diploma in Electric Technology Skills Wiring Troubleshooting, Army Ethos and Structure, Basic forms Interpretation, logistics, Excel,Electronic Component repairs,Wire routing, Interpretation of schematics, Soldering, supervisor Skills, Service and Field Technician Skills , Test Equipment Operation , troubleshooting, Electrical upgrades, Wiring Diagnostics and Repair.

SOCIAL MEDIA COORDINATOR Skills Microsoft Word Excel Powerpoint Photoshop Illustrator Facebook Instagram Twitter Qualitative and Quantitative Analysis Public Speaking Experience Company Name City , State Social Media Coordinator 06/2017 to 12/2017 Created content and strategized social media posts/ advertisements for Facebook, Instagram, and Yelp accounts. Promoted new products with weekly posts of both local and and world class wines/ beers. curated content based on insights such as audiences reached, and peak times of day/ week. Company Name City , State Bartender 10/2017 Organized and Inducted wine tastings for both private and corporate events held in store Communicated with concierge services from surrounding hotels on a weekly basis Exhibited a vast knowledge of wine and beer varietals to better assist customers with their purchases. Smart Car Brand Ambassador Informed the SF community about the 2018 all electric Smart Car Worked with coordinators to set up a pop up for Smart Car promotion with an eco friendly theme Prompted interested individuals in the market for a Smart Car to test drive the vehicle with me Curated a social media campaign to advertise the pop up event. Company Name City , State Shift Lead 09/2016 to 09/2017 Brought employee training attainment from 44% to 100% in three months, surpassing the district stores. Wrote weekly schedules bases off of projected sales. Assisted in developing promotional plans to reach sales goals. Certified as a. Company Name City , State Office Assistant 01/2018 to 01/2018 Entered data using Excel. Organized files. Answered phone calls. Skills Photoshop, employee training, Public Speaking, Quantitative Analysis, sales

PRINCIPAL ACCOUNTANT Summary Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Highlights Financial statement analysis Lawson Financial knowledge PeopleSoft knowledge General ledger accounting Advanced computer proficiency (PC and Mac) Experience Principal Accountant Mar 2014 to Current Company Name － City , State Compile reports and supporting schedules for inclusion in OPC's monthly financial/statistical operating reports and SEC filings as well as RUS (Rural Utilities Services) filings. Collaborated extensively with auditors during preliminary and year-end audit processes. Senior Accountant - Revenue & Purchased Power Maintain revenue aspects to include billing, collections, and variance analysis Audit, balance, resolve, or reconcile discrepancies between payments, receipts, accounts, and/or source documents; posts transactions in accounts, journals, and ledgers Process and prepare Financial Statements for auxiliary companies under agreements with OPC Develop and maintain account hierarchies/codes within general ledger system and monitor system functionality Process and reconcile monthly debt costs, interest income/expense and investment income Assists in general accounting and finance work including asset inventory, budget, depreciation expense, and monthly bank reconciliations Mitigate process improvements to address overall departmental inefficiencies Corporate Accounting Consultant Apr 2005 to Jun 2006 Company Name － City , State Participated in the largest Restatement in US history of financials in accordance with GAAP for accounting periods 1999-2004 as directed by Securities Exchange Commission (SEC) Assisted client management with analysis and assessment of internal controls including but not limited to documentation and testing of policies/procedures under guidelines established by Sarbanes Oxley Act (SOX) Compiled forensic data for use in multi-site facility reconciliations and federal investigations Audited testing of accounts to identify errors and prepare necessary adjustments in PeopleSoft Implemented process improvements for revenue analysis and quality controls for some 7000 G/L account/facility combinations Financial Reporting Consultant Jul 2003 to Mar 2005 Company Name － City , State Reviewed and prepared consolidated Financial Statements, as well as footnotes to the financial statements and Management's Discussion and Analysis in Coke's 10-K and 10-Q Compiled the Quarterly earnings release with the review and preparation of the income statement Facilitated the preparation of the filings and maintenance of schedule Coordinated and prepared Sarbanes-Oxley documentation for the External Financial Reporting department Participated in the budget and forecast processes, SEC and tax reporting requirements, audit schedules, and various accounting projects Ensured the accuracy of reporting by standardizing daily procedures and effecting compliance Controller Apr 1999 to Jul 2003 Company Name － City , State Assisted in the preparation of consolidated reporting for internal & external agencies Supervision of 3 direct reports (assistant controller, senior and staff accountants) Provided variance analysis to executive management highlighting key revenue metrics and market trends Advised executive management regarding current trends and liaison with external auditors Completed two corporate mergers and due diligence for audits as required by the SEC Assistant Controller Responsible for oversight of GL, audit, budget, consolidation, and financial reporting processes Facilitated conversion of new accounting software and chart of account processes Supervision of 2 staff accountants and HR administrator Maintained corporate accounting functions, training of new employees, and special projects Manager- Accounting Responsible for all accounting, general ledger, and financial statement reporting related to $26M in domestic syndicated radio advertising sales revenue Developed and implement revenue recognition for unusual activities such as trade and cross-media deals Assisted with budget preparation and monitor key revenue and expense trends Prepared monthly close and variance analysis packages and all inter-company transfers for two operating companies and one consolidating business unit Senior Financial Analyst Jan 1998 to Apr 1999 Company Name － City , State Compiled and reconciled annual sales on a monthly basis and review of corporate agreements Prepared monthly P & L statements for directors to measure performance against sales targets Prepared weekly corporate flash, monthly journal entries, and balance sheet reconciliation Monthly reporting of revenue and cost drivers of direct expenses for executives Revenue Analyst May 1996 to Dec 1997 Company Name － City , State Responsible for monthly reporting of subscriber billing of regional cable service to affiliates, payment tracking, allocations, reversals, forecasts, actual, and journal entries Maintained collection issues and policies regarding payments, credits, and accounts status Heavy departmental and team interaction Education Master of Business Administration , Finance 2002 Rutgers University － City , State Bachelor of Business Administration , Accounting 1991 Pace University － City , State Skills Microsoft Excel, Peachtree, PeopleSoft, SAP, Sarbanes-Oxley, SQL

SENIOR COMMERCIAL BUSINESS BANKING RELATIONSHIP MANAGER, VP Professional Summary To maximize my exceptional management, retail, business banking and analytical talent, in a capacity that presents sales development and project management opportunities.  Professional Highlights Business Management  Cash Flow Conversation Certified  Treasury Management Business Banking Training Account Manager  Business Finance CCM Training Principals of Banking Laws of Banking Operations Management  Sales Goal Achiever SBA Achiever Customer Service Advocate Managing/Communications Leadership & Training Creative Problem Solving Team Building Mentoring & Coaching Staff Retail & Commercial Banking Efficiency Maximization, Process Improvement Strategic Planning Marketing Development Relationship Growth Business Banking Teller Certification Trainer PNC Accel College Day Recruiter & Presenter Accomplishments Reduced Bank costs by 11% and increased corporate client retention in 1st and 2nd quarter. Developed internal prices improvement as well as external service enhancements to improve client satisfaction. Exceeded Treasury Management Goals each quarter by 115% - 129% 2013 Million Revenue Credit Goal Achiever Managed and supported 16 branches in Montgomery County Exceeded loan gaol by 50% while managing a portfolio of over 100 clients Exceeded branch deposit and profitability goals by 46% Completed and facilitated bank proposals and presentations Experience 06/2016 to Current Senior Commercial Business Banking Relationship Manager, VP Company Name － City , State Responsible for generating and managing profitable loans and deposit portfolios and non- interest income from businesses with annual sales of $1MM- $50MM while developing and retaining long term profitable client relationships. Responsible for the management of an assigned portfolio of business and mixed household accounts. Responsible for generating new fee based revenue from both the credit and non credit ancillary product sales, to include capital market products. I work with commercial businesses with annual revenue over $1MM to include Dealer Finance/Commercial Lending. I am responsible for the Mont- gomery County and DC Market/Region for the profitability, quality and growth of my assigned loan portfolio. I service all commercial business client relationships, including pro- cessing of credit requests. Also responsible for retaining and strengthening current relationships and developing new business through prospecting, Centers of Influence, client referrals. Assessing and using my creativity to provide credit solutions to bank clients. Participates in civic, business and community affairs, county associations and groups to solicit and develop new consumer and small business households for the branch. Responsible for loan performance within the branch pertaining to growth and profitability. I also work with my business partners to drive cross-sales through referrals and to proactively serve the needs of the clients while expand- ing the relationship and growing the overall portfolio. Meeting and exceeding sales goals in lending,,deposits, revenue growth, profitability, and client acquisition. 06/2013 to 05/2016 Sr. Business Banking Treasury Management Officer, Vice President & Senior Business Banker Company Name － City , State A dual role that combined Treasury Management as well as Business Banking duties   Responsible for the sale of Treasury Management services as well as the maintaining of existing businesses within the GWA Region, creating presentations for businesses located within my region on all Treasury Management products as well as developing, creating and implementing training, coaching the development of Business Bankers, Tellers and Financial Sales Consultants regarding the sale of Treasury Management services. Implementing calling program on all new business clients and prospects to offer new Treasury Management products, partner with internal partners to uncover new opportunities as to include; wealth, merchant services and other products offered by PNC Bank.   Responsible for analyzing market conditions, trends and related factors for services. 10/2010 to 06/2013 Commercial Business Banking Relationship Manager, Assistant Vice President Company Name － City , State Responsible for generation and management of a profitable loan and deposit portfolio and non-interest income from businesses with annual sales of $1MM- $25MM through the development and retention of long term, profitable client relationships. Responsible for the management of an assigned portfolio of business and mixed household accounts. Retained and strengthened current relationships and actively developed new business through prospecting, Centers of Influence, client referrals while partnering with internal partners for cross sell opportunities. Responsible for assessing and being creative in providing credit solutions to bank clients. Successful in meeting and exceeding sales goals in deposits, loans, revenue growth, profitability, and client acquisition, also worked with internal partners to drive cross-sales through referrals for deposit opportunities as well as merchant services, lending, treasury management and workplace banking 07/2005 to 10/2010 Senior Business Development Officer Company Name － City , State Identified and sold TFCJ benefits to Select Employee Groups in the Anne Arundel, Prince Georges and Howard County. Developed strategic marketing plans, conducted on- site presentations to employer and their employees, created written proposals and negotiated proposed interest with prospective Companies. Partnered with my branch to uncover new business opportunities for the credit union, while coaching, mentoring and providing leader- ship to the branch branch staff while managing goal setting, reviews, training and staffing. Assisted in the preparation of the business develops annual budget while also managing and developing over 50% of the regions new business. 09/2001 Branch Platform Banker Company Name － City , State Proactively initiaed, developed and managed long term profitable banking relationships while also managing branch operational needs that pertained to employee management, compli- ance and risk, ATM and cash management needs. Working with retail and business clients to develop deposit growth while increasing fee income to the bank. 09/1995 to 08/2001 Cash Management Analyst/Cash Management Officer Company Name － City , State Developed and implemented Cash Management products for the Commercial Real Estate and Business Banking segment, while assisting in the management of large corporate clients for the sale of cash management products. Responsible for developing new cash management clients while retaining existing client relationships. Responsible for viewing cash man- agement transactions, compliance reports and analyzing monthly analysis statements while also monitoring the cash flow of clients using an excel spreadsheet. Managed cash management products while developing a strategic pricing and goal strategy. Cash Management Officer, Assistant Vice President Company Name － City , State Produced and executed various cash management solutions for business clients in the Maryland and DC Regions. Responsible for the sale of Cash Management services as well as the maintaining of existing businesses within the market. Preparing sales presentations, proposals, resolving client issues, managing new small business development while negotiating cash management pricing. Worked with business clients to implement ATM's, while monitoring cash requests, and ATM usage at specific business locations. Reduced Bank costs by 12% Completed more than 50 presentations and proposals. Education University of Phoenix and Fairleigh Dickinson University － City , State 05/2000 B.S : Business Management Business Management Principals of Banking/Laws of Banking Management - Relationship Operations/ Retail Banking/ Business Banking 2018 Business UMUC － City , State , USA Leadership & Professional Affliations - Howard County Academy of Finance Board - Board Member 2010 - Howard County Advisory Board - Board Member 2010 - Certified Business Women's Network - Women Business Advocate 2010 - Howard County Chamber of Commerce 2010 - Montgomery County Chamber of Commerce 2012 - Ambassador Junior Achievement Program 2008 - The Ray Lewis Foundation - Finance Chairperson 2003 - Baltimore 1000 - Financial Seminar Leader 2016 Technical Skills Sales Force, Sales Prism, Ncino, Oracle, Genesis Customer Relationship Management System, Client Product Implementation System (CPI), Siebel Systems, Act System, AS 400, Microsoft Office XP; Excel, PowerPoint, MS Access 2.0, Microsoft Outlook, IBM IS Series, Lotus Notes 4.1, Boss, Fast, AFS, CAPS, Vector 5, Maxaar System, Word Perfect 5.0 & 5.1, Apollo System, Display Write, Office Writer 6.1 & 6.2, Facts, Branch Suite, Base 2000, Bank Pro, Hogan System, Host System, Symitar, SEG Manager, Banker insight, Metavante and Check System. CRT Computer, AT&T Encore telephone system, IBM Compatible PC, PBX, Cash Register, Percs System, AFS System and Rolm Switchboard. 

TEACHER Summary Experienced, detail-oriented Program Manager with excellent communication, problem solving and strategic planning skills. Passionate about networking, community engagement, building partnerships, training, and educational equity.  Summary of Qualifications 9 years of professional experience in teaching, facilitating, and training  Familiar with culturally responsive teaching  Cultivates relationships teachers Exceptional organization and time management skills Ability to multi task and remain flexible Trained in business leadership and management Member of Denver Metro Chamber of Commerce Excellent presentation and communication skills: verbal, written and interpersonal Proficient in Microsoft Office Suite  Trained in diversity and inclusion strategies Experience in higher education  Masters degree in education Experience with work based learning opportunities Community Outreach Specialist Certified in conflict and dispute resolution Knowledge of educational trends, expectations, climate Deep understanding ELA Familiarity with Denver Plan Experience Teacher Sep 2015 to Jul 2017 Company Name － City , State Knowledge and understanding of DPS practices, framework, and mission Collaborate with school administration, and Denver Public School leadership Data driven instruction and curriculum design Understanding of educational policy locally and nationally Engaged with immigrant and refugee families, community leaders, and pre-collegiate programs for students in the Metro Denver area Service Learning Coordinator Nov 2013 to Sep 2014 Company Name － City , State Created curriculum focused on job shadowing and experiential learning Worked closely with parents and community to create engaging service opportunities Planned trainings, conferences, and events around community engagement and service learning Identified and recruited a broad range of speakers Spoke on service learning and expeditionary learning panels Managed budget English Teacher Aug 2012 to Oct 2013 Company Name － City , State Worked with Japanese government to expand US and Japanese foreign relations Taught high school students Created and facilitated intercultural communication classes for adults Site Director Aug 2010 to Aug 2012 Company Name － City , State Coordinated educational before and after school programs for over 250 students and their families Managed adult and parent engagement classes and events Created internship and job shadow opportunities Partnered with Metro State, CU Boulder, University of Denver to create college preparedness workshops Worked with Playworks- focused on conflict and dispute resolution and restorative justice Trained in conflict and dispute resolution, mentoring, and restorative justice Coordinated summer programs, hired and trained staff Deep understanding of diversity and inclusion efforts in public education Provided professional development opportunities to staff, mentors, and school administration Facilitated trainings on diversity, homelessness, race, and restorative justice Program Manager Dec 2007 to Aug 2010 Company Name － City , State Created pilot mentoring program for six urban schools funded by the Department of Education Created job shadows and internships with local businesses Gathered and analyzed data on community needs and interests Solicited contributions and participation from local businesses to promote and improve community events and activities Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs Monitored program budgets and costs to verify expenses were within budget parameters Presented program developments to the community, city council and city manager Collected and entered statistical data into databases Certifications Colorado Teaching Certification ELA-E Certified  Conflict and Dispute Resolution Certification Education and Training MA , Education August 2015 University of Denver － City , State Education Bachelor of Science , Political Communications May 2006 Emerson College － City , State Political Communications Magna Cum Laude Skills Training Conference Organization Microsoft Office Suite Non-profit management Activities and Honors Urban Leadership Foundation of Colorado-Alum Chamber Connect, Colorado Black Chamber of Commerce-Participant Denver Center for the Performing Arts- Professional Advisory Board Board Member PeaceJam Foundation- Mentor and Curriculum Advisor 

SENIOR ASSOCIATE Executive Profile Seasoned Financial Markets professional with over 12 years of experience in Global Financial Markets Sales & Trading across the Corporate and Institutional space in India. Skill Highlights Developing and sustaining strong client relationships. Demonstrated ability to deliver solutions to clients, based on excellent analytical skills.   Compatibility for both, independent and teamwork. Project management Product development Risk management assessor Core Accomplishments Created strategies to develop and expand existing & new customer relationships, resulting in a 150 % increase in annual Global Markets sales revenue Helped grow bank's Global Markets revenue by 200 % from $ 0.5M to $ 1.5M Acquired 20 new clients in the past year, with total trading volume of $10B through professional networking, loan reviews and marketing Professional Experience Senior Associate 12/2012 to 06/2016 Company Name City Primary responsibilities included providing Advisory & Execution to Corporate & Institutional clients across Foreign Exchange, Interest Rates & Commodities products in line with their Credit & Risk profile Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision Analyzed financial information obtained from clients to determine strategies for meeting clients' financial & risk management objectives Communicated regularly with management regarding portfolio performance and new loan transaction quality ​ Interpreted data on price, yield, stability, future investment-risk trends, economic influences and other factors affecting investment programs Involvement in product structuring function to offer tailor made products to clients to meet internal & regulatory requirements. Active involvement in developing and launching of new products to increase and strengthen client engagement Followed Global Service Delivery approach to capitalize on off-shore business opportunities with clients having a multi geographical presence Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading as a part of new client engagement   Assisted senior-level credit officers with complex loan applications Providing a strong back up to the trading/ALM desk and also manage the execution and lay-off of risk from the trading book FX Dealer 05/2009 to 12/2012 Company Name City Trading responsibilities included market making & proprietary trading in spot (USD/INR) & G7 currencies in the inter-bank market and also internal sales team Manage the INR risk and liquidity funding book in coordination with the money market desk. Monitoring of the Net Open Position (NOP) and Aggregate Gap Limit (AGL) limits for the bank. Developing the pricing mechanism and actively managing the entire process flow for launch of electronic trading platform. Franchise building by regularly interacting with Sales and Clients. Participate in various activities to help offshore counterparts to understand and undertake activities in the Indian financial markets. Providing inputs to the daily market commentary and other research publications. Associate 05/2004 to 03/2009 Company Name City Provide Advisory & Execution capabilities to manage Foreign Exchange & Interest Rate hedging flows for clients across the Corporate Coverage Group Managing a team of two traders to run the High Frequency trading desk for top tier clients based on Technical & Fundamental analysis Generate & manage Fx flows by working closely with the trade finance, cash management and the Institutional Client group Pricing and execution for currency option structures including vanilla options, single & multiple barrier options & exotic structured options Generated revenues in excess of EUR 4.0 Million for 2008 and over EUR 8.0 Million for 2007 Involved in the set-up & implementation of a new in-house trade capture system for Fx trades Education Post Graduate Diploma in Business Administration : Finance & Marketing May 2004 S.I.E.S College of Management Studies City , State , India Post Graduate Diploma in Business Administration with dual specialization in Finance & Marketing Bachelor of Commerce : Accounting and Finance March 2001 Mumbai University City , State , India Bachelors in Accounting, Finance & Economics Post Graduate Diploma : Export- Import Management December 2001 Indian Merchant Chambers City , State , India Post Graduate Diploma in Export- Import Management Interests Traveling and Photography Skills Proficient with Bloomberg & Reuters newswire applications along with MS Office proficiency Additional Information Currently pursuing the Certified Public Accountant (CPA) program. Willing to take any additional certifications as required by the regulatory and the firms' guidelines. 

CONSULTANT Summary USE MY SKILLS TO MEET THE REQUIREMENTS OF THE COMPANY I WORK FOR IN ORDER TO COMPLETE THE COMPANIES GOALS. Skills Excel and Microsoft Office Read Schematics and Blue Prints Work History Company Name Experience Company Name City , State Consultant Had Classes for safety and handed out rule books to personnel. Set up programs on their computers help them keep current location of their inventory (Rail Cars). Set up a process for computer personnel to report information on movement of inventory to their Supervisors.  Company Name City , State Manager Asst. Bldg. Superintendent, Manager of the Demurage and Switching Billing, Asst. To Clerical Director, Manager Crew Company Name City , State Manager Prevention of Inter-modal equip- ment. Retired) Assembler Chrysler Automotive McDonald Aircraft Co. Long Beach, Calif. Assembler on DC 8 Aircraft General Telephone Co. Long Beach, Calif. Central Office Computers Tech. Education and Training Tuloso-Midway High School Corpus Christi Texas Diploma San Jacinto College Pasadena Texas (60 Semester Hours) General Telephone Long Beach, Calif. (4 company schools Personal Information Non Smoker or Drinker. I am punctual honest and have a good work ethic. Skills Automotive, Consolidations, DC 8, Excel, Microsoft Office, Office, Read, San, Schematics, Telephone Additional Information PERSONAL INFORMATION Non Smoker or Drinker. I am punctual honest and have a good work ethic.

DIGITAL MARKETING SPECIALIST Highlights Strong Digital Marketing experience using Social Media platforms Proficient in the following programs, tools, and applications: Slack, Google Analytics, AdWords, Site Catalyst / Omniture / Adobe Analytics, Microsoft Excel and Word / Apple Pages and Numbers, Adobe Creative (Photoshop, Lightroom, Illustrator) Final Cut Pro, Avid, Mail Chimp, Constant Contact, Work Zone, Mind Jet, Salesforce, GitLab, GitHub, CVS, WordPress, Dreamweaver Experience Company Name January 2014 to Current Digital Marketing Specialist City , State Strategic Management: Use expertise to interpret e-commerce merchant objectives, data insights, and digital marketing requirements into digital plans. Push thinking on customer/merchant projects and integrate search marketing into broader digital marketing channel performance for more advanced acquisition and lead generation initiatives. Applies analytic and technical skills to problem solve and iterate campaigns. Observes and follows e-commerce and technology trends and resources as they emerge into the marketplace. Analyzes and interprets raw data points to uncover new business opportunities. Interprets charts, spreadsheets and presentations to create marketing opportunities. Identifies needs and opportunities and develops action plans to address. Able to think strategically and tactically. Developers appropriate project plans and timelines, coordinates and negotiates project plans with other team members and departments. Ensures project completion, accuracy and frequently updating senior management of project progression. Digital Operations: Identifies process improvements across planning and account management with the goal to optimize business operations. Working independently with minimum supervision, demonstrates digital expertise by guiding the users on best practices and teaching them how to leverage systems functionalities in effort to introduce business efficiencies. Designs content, architecture, and layout to facilitate a responsive site and ensuring the site is optimized and is cross-platform and cross-browser compatible from customer feedback / experience and subject matter experts (SMEs). Possesses strong organizational and time management skills, driving tasks to completion. Develops the demand generation strategy and manages the marketing programs that drive demand for cross border products. Digital Agility: Excels in a collaborative environment by coming up with ideas, and contributing to the conversation with quick-thinking and solutions. Builds solid, effective working relationship with others. Facilitates and participates in group interactions by adding to brainstorming and building on ideas. Relates to individuals and nurtures talent is central to effectively working together. Constructively works under stress and pressure when faced with high workloads and deadlines. Able to adjust readily to change and adapt as needed. Ability to express ideas clearly and convey necessary information and interacts effectively with all levels of management. Maintains a positive attitude in the face of criticism, rejection, or failure. Service as the market intelligence expert on the cross border audience and competition. And a sense of humor helps make collaboration more fun. Provides subject matter expertise for usability and FedEx.com style guide adherence across all websites and web applications. Email Marketing & Automation: Codes and manages email marketing and marketing automation programs including set-up, scheduling, testing, tagging and deployment of one-time, recurring, and triggered campaigns. Troubleshoots technical issues related to integration, templates, list segmentation, lead scoring and grading and other aspects of marketing automation execution, as required. Recognizes and attends to important details with accuracy and efficiency. Tools and Programs: Bronto Software, Dreamweaver, Sublime Text. Search Engine Marketing: Perform keyword research and use for on-page search engine optimization (SEO). Research and analyze competitors and develop and implement link-building strategies. Collaborate with development teams to ensure PPC and SEO best practices are followed. Perform analysis and SEO strategy on site keywords, conversions, performance, traffic, and target goals to improve conversion rates. Tools and Programs: Adobe Analytics (Omniture / Site Catalyst), Google Analytics, ObservePoint, New Relic and Google AdWords. Digital PR: Identifies opportunities for digital marketing and PR efforts highlighting editorial, product, and brand stories. Creating content marketing initiatives to strategic alliance with merchants for global efforts. Great networking skills and confidence to coordinate with key business stakeholders. Go-To-Market and Sales: Creates collateral for sales force, go-to-market messaging, positioning, and competitive differentiation. Develops sales tools to support the selling process. Plans the launch of new products and releases, product version updates, and managers the cross-functional implementation of the plan across teams. Analysis & Insights: Conduct reporting and detailed analyses to understand performance of marketing, user experience, and content. Evaluate campaign progress for bottom-line impact, ROI, and customer insights that lead to optimization recommendations for iterative improvements. Monitor speed and applications to increase digital user experience (DUX) with tools and professional practices such as ObservePoint, A/B Testing, Usertesting.com, New Relic. Manage website updates and site skeleton along with maintaining brand continuity throughout all digital web pages with analytic tools and customer interaction such as Adobe Analytics (Omniture / Site Catalyst), Dreamweaver (HTML), Parallel, Tortoise, New Relic, Adobe Experience Manager (AEM), Sketch. Previously used CMS Wordpress. Analyze campaign and sales data to enable informed marketing decisions. Assimilates research data from a variety of sources, analyze, and recommend appropriate courses of action to take. Analyzes and resolves complex issues and problems in a sound and timely fashion. Able to prepare / analyze appropriate reports and other business correspondence. Company Name January 2014 Marketing and Innovative Partnership Manager City , State Created resources and educated teachers, prospective students, and parents the value of the opportunities, exposure, experience, and high tech education Ringling College provides for their students and alumni to help advance their careers. Gathered and analyzed data on competitor activity; and on student demographics, and preferences. Designed surveys and opinion polls of incoming and current students. Produced multimedia presentations combining still images, sound, text, video and animations for award show. Company Name January 2013 to January 2014 Marketing Director City , State Proposed and implemented new procedure to pricing tiers for sponsorship that increased involvement by 5% from previous years. Conceived and executed marketing strategies and programs to increase the profitability of new and existing products and services. Planned, directed, and implemented Sarasota Film Festival's marketing communication activities. Created a marketing plan for the 2014 Festival increasing Box Office Opening Sales by a record breaking 16%. Overall event and film sales increased by 18% from previous year. Relied on extensive experience and judgment to plan and accomplish goals. Communicated consistent messages across print, radio, TV, and digital media. Produced, or acted as liaison with companies that produced, advertising, and marketing collateral. Company Name January 2009 to January 2014 Marketing Consultant and Creative Manager Consulted small businesses on how to improve their own SEO. Managed website, SEO, keywords and implemented the social media, and digital marketing strategies ranking Ashley Photography the top searchable photographer in the Caribbean. Built WordPress blogs and coding including website design, developing, and executing site and redesigns. Developed and maintained a comprehensive social media strategy that defined how social media marketing techniques will be applied to increase visibility and traffic across all brands and products. Lead the development of organization - wide social media management standards, policies and rules of engagement for social media. Customized, edited, and created digital image art for clients. Education University of Florida Bachelor of Science Certified Professional Photographer (CPP) FedEx "Rising Star" for teamwork Skills account management, Adobe, Dreamweaver, Photoshop, advertising, Apple, art, Automation, Avid, business correspondence, business operations, charts, CMS, com, competitive, content, conversion, clients, CVS, driving, e-commerce, editorial, Email, senior management, fashion, Film, Final Cut Pro, functional, Google Analytics, HTML, Illustrator, image, layout, Dreamweaver 3, marketing plan, marketing strategies, marketing, market, marketing collateral, marketing communication, Market and Sales, messaging, Microsoft Excel, Mail, Office, Word, works, multimedia presentations, networking, optimization, organizational, page, Photography, Photographer, policies, positioning, presentations, PR, pricing, coding, progress, project plans, express, quick, radio, reporting, Research, selling, Sales, scheduling, search engine optimization, Social Media platforms, sound, spreadsheets, stories, strategy, strategic, Strategic Management, supervision, surveys, teaching, teamwork, TV, time management, video, web applications, website design, website, websites, web pages

ASSISTANT BANKING CENTER MANAGER Accomplishments Outstanding Bank Manager Experience Company Name January 2011 to October 2014 Assistant Banking Center Manager Oversaw a team of five bankers that executed all sales activities; established and achieved sales goals through effective sales management techniques. Recruited, trained, and mentored staff on client profiling, conducting sales meetings, and closing deals. Exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force. Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers. Managed of day-to-day branch operations, including problem resolution, customer service, sales, and over-seeing the banking center team Responsible for maintaining all compliance and operation issues, and audits of the branch, specific to applicable federal, state, local laws, and regulations, as well as Comerica policies and procedures Ensured reconcilements and balanced items are resolved on a timely basis, proof corrections, NSF and return items, Reg D, Reg CC, large item review, teller balancing, monitoring and correction Oversaw the servicing of customer accounts and ensured changes were handled in a timely manner, including research requests and/or additional information as requested Researched, wrote and reviewed operating procedures to keep branches and deposit operations up-to-date on policies and procedures Assigned to additional branches to oversee the overall operational performance and to train managers and employees to set standards and perform procedural activities per Comerica standards Assisted Regional Operations Manager with support on special projects, including currency reporting company wide and Process and Procedure Manual for new assistant managers and other employees Provided training and education to all staff members regarding fraud, operational risk, robbery, privacy/information protection, cash control and negotiable items, and all other operational tasks Sourced and fund business loans and mortgage products, and developed team members lending knowledge on various products and solutions Company Name March 2008 to March 2010 Wells Fargo Company Licensed Financial Specialist Top Sales Producer - December 2009, Top Small Business Accounts Opened - May 2009 Exceeded monthly production goals of $1,000,000 in demand deposits, $100,000 investment referrals, and $150,000 credit lines; opened and maintained demand deposit and time accounts, sold insurance products, and fixed annuities Initiated, structured, and closed mortgage loans and business lines of credit; referred customers for brokerage services and other cross-functional opportunities Initiated team efforts with the staff to achieve sales goals, operational excellence and issues during sales meetings and/or while assisting customers Company Name November 2006 to September 2007 Accredited Home Lenders, Field Account Executive Solicited brokers to acquire subprime loan packages for funding and establish wholesale mortgage market share for the company Surpassed market share objectives with loan volumes of over $6,000,000 per month, exceeding company profit goals for account executives Company Name July 2000 to October 2006 Senior Loan Officer Windsor Capital individual Top Producer of the Month - July 2005, Windsor Capital Platinum Club - 2004 and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, 2004 and 2005 Hired, managed, and trained new loan officers for mortgage production and sales Funded over $100,000,000 in mortgage loans for single and multi-family properties Partnered with title companies, real estate agents, contractors, and escrow officers to solicit new clients and generate mortgage loans Education University of Michigan, College of Engineering BS : Electrical and Computer Engineering Education & Licenses: University of Michigan, College of Engineering, BS Electrical and Computer Engineering University California 2015 Certificate : Project Management City , State , US University California - Irvine, Certificate in Project Management 2015 Microsoft Project, Excel and Word proficient Certifications Wachovia Bank, N.A., a Wells Fargo Company Licensed Financial Specialist - March 2008-March 2010 University California - Irvine, Certificate in Project Management Professional Affiliations Windsor Capital individual Top Producer of the Month - , Windsor Capital Platinum Club - and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, and 2005 Presentations Product Presentations Skills Loans, Mortgage, Sales, And Sales, Mortgage Loans, Clients, Escrow, Multi-family, Real Estate, Sales Goals, Sales Meetings, Accounts And, All Sales, Audits, Basis, Cash, Closing, Coaching, Consultative Sales, Customer Accounts, Customer Service, Effective Sales, Lending, Operations, Operations Manager, Performance Management, Problem Resolution, Receptionist, Reconcilements, Retail Sales, Sales Activities, Sales Force, Sales Management, Securities, Solutions, Training, Annuities, Brokerage, Credit, Top Sales, Account Executive, Field Account, Market Share, Subprime, Excel, Microsoft Project, Project Management, Word

Summary I have many years of experience in accounting and finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month and year end reporting, and budgeting Highlights MS Word, PowerPoint, Outlook, Access, and Excel (Advanced), Creative Solutions, QuickBooks, Fedielio (Hotels), Sales Tax Express, and other proprietary accounting software *Over 18 years of experience in accounting and finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month and year end reporting, and budgeting Experience Accountant June 2013 to Current Company Name － City , State Responsible for all accounting processes for 45 clients Perform end-of-period closing processes; prepare financial statements, and budgets. Reconcile bank statements, ledger entries and journal entries. Balance sheet account analysis and Profit and loss account and review them Prepare and analyze financial statements and other various reports. Collection functions for accounts receivables & payables. Assist in budget and forecast preparation. Ability to manage multiple projects, priorities, deadlines and budgets. Working with others on Team to complete client service tasks timely and accurately. Review general ledger and make all correcting journal entries Support month-end and year-end close process including reconciliation of ledger account Complete and submit food and sales tax license documentation for small businesses. Accountant February 2008 to March 2013 Company Name － City Performed bookkeeping, end-of-period closing process, prepared financial statements, and budgets. Managed company financial systems and budget and organized and maintained accurateaccounting records. Prepared company accounts and tax returns for audit. Prepare monthly department allocations and related journal entries, as needed Prepare and publish timely monthly financial statements and supporting reports Plans and supervises the work of an accounting unit engaged in the maintenance of Complex accounting. records and other activities related to payments of and invoices Support month-end and year-end close process including reconciliation of ledger account. Evaluates job performance and monitors and adjusts work load assignments to meet organizational deadlines. Accounting Manager January 2000 to January 2007 Company Name － City Journal Entries including maintenance of recurring journal entries and allocations. Account reconciliation and analysis: Prepaid Expenses, Deposits, Accrued Expenses, Investments, Capital Leases, Members Equity, Inter-company balances. Journal Entries including maintenance of recurring journal entries and allocations. Management and supervision of general accounting, intercompany accounting, and payroll accounting personnel including assigned supervisors, senior accountants and staff accountants as well as external resources utilized for projects on an as needed basis. Report on breakeven points by products. Report on margins by product and division. Planning and collecting data to determine costs of business activity such as raw material purchases, inventory and labor. Calculating the job orders. Staff Accountant Finance manager January 1996 to January 2000 Company Name － City Ensure an accurate and timely monthly, quarterly and year end close. Prepares working papers and coordinate all audit activity Provide guidance of all accounting processes including billing, A/R, A/P, GL. Fixed Assets and Revenue/Expense recognition Controller the daily banking requirements. Supports budget and forecasting activities. Provide training to new and existing staff as needed. Education Anticipate Degree : Accounting , Summer 2016 Master in Accountancy － City , State , USA GPA: GPA: 3.48 GPA: 3.48 Bachelor of AccountancyAl TurathUniversityIraq : June1998 Bachelor of Accountancy Degree : July 2010 Evaluation Stockholm University Sweden Certificate of Business AdministrationSvenskabörsrumInstituteSweden : April 2011 Master of Accountancy Walsh College － City , State Languages Strong communication skills including fluency in English, Arabic, and Swedish Skills Account reconciliation, accounting, general accounting, accounting software, accounts payables, accounts receivables, A/P, Arabic, Balance sheet, bank reconciliations, banking, billing, bookkeeping, budgeting, budgets, budget, closing, Strong communication skills, Controller, client, clients, documentation, English, Equity, finance, financial, financial analysis, analyze financial statements, financial statements, prepare financial statements, Fixed Assets, forecasting, general ledger, GL, inventory, Investments, ledger, market, Access, Excel, Outlook, PowerPoint, MS Word, monitors, organizational, payables, payroll, personnel, problem solving, processes, Profit, Profit and loss account, Public Accounting, Express, QuickBooks, reporting, Sales, supervision, Swedish, Tax, tax returns, year-end

SALES ASSOCIATE Summary I am an industrious Fashion Business Management undergrad seeking employment with a fashion brand that will utilize my knowledge and skills for a product development position. Highlights Proficient in Mac and PC platforms * Microsoft Office Suite * Adobe Creative Suite * Internet Savvy * Fluent in Albanian Experience 05/2012 to Current Sales Associate Company Name － City , State Conduct product knowledge trainings to keep my staff informed of new and/or additional details, and of how and where our merchandise is made Create product knowledge boards to keep my sales team up-to-date on the most current runway show and season- including creative director Christopher Bailey's inspiration behind the show, photos of each outfit and detailed descriptions of the garments that include fabric content to patterns and colorways. Visually merchandise in-store displays from adjusting fixtures to dressing mannequins. Regularly use iPads to manage my client portfolios, keep up-to-date with Burberry news, obtain information on product availability and in-store stock. Liaison with other locations regarding merchandise availability and trainings. Continuously meet and exceed monthly sales goals. 01/2016 to 04/2016 Technical Design Intern Company Name － City , State Communicated with clothing factories daily to discuss garment specification needs as well as status' per garment. Used Ronlynn Apparel Software (RLM) to update product lifecycle management per each garment- includes tech pack management, revision of product specifications, bill of materials tracking and design history. Developed and revised Excel spreadsheets in relation to current season garments' manufacturing and completion status' Revised  garment sketches, including construction and detail information. Attended Fit Meetings where clothing designers and technical designers would discuss garment technicalities that needed modifications. 04/2010 to 06/2011 Sales Associate Company Name － City , State Sales associate in a fast paced, highly trafficked retail store. Regularly managed several responsibilities at once (such as answering phone calls, cashiering, and organizing fitting room lines). Responsible for managing floor inventory and restocking merchandise. Regularly managed visual merchandising of in-store displays during overnight shifts. Education May 2016 Bachelor of Science : Fashion Merchandising Management Fashion Institute of Technology, State University of New York Fashion Merchandising Management Skills Proficiency in Microsoft Office Suite, Adobe Creative Suite, Ronlynn Apparel Software, both Mac and PC platforms, social media (including Pinterest, Instagram, Facebook, and Snapchat), internet research

HR SPECIALIST Summary An Human Resources Specialist with over 9 years in recruitment and federal employment processes. An energetic, innovative, out the box thinker who is a self-starter with excellent analytical, organizational and project management skills.  As an HR Recruiter who communicates and collaborates effectively with all levels of personnel I rely on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management.  I possess an e xtensive background in HR recruitment and staffing affairs, including experience in position management, HR Internship Program development and management, Pathways, Presidential Management Fellows, employee onboarding, orientation, HR policies, regulations and legal compliance. *Demonstrated success in managing HR programs, developing teambuilding programs, and writing standard operating procedures, hiring authorities and policies, job descriptions and management reports. Skills HR Advisory Services Strategic Recruitment Planning HR Policies & Procedures Staff Recruitment & Retention HR Program/Project Management Orientation & Onboarding Performance Management Delegated Examining Classification and Position Management Special Emphasis Programs MS Office (Word, Excel, PowerPoint, Access, Outlook) Excellent interpersonal and coaching skills Recruiting and selection techniques Proficient communicator Talent assessments Leadership Development Delegated Examining  Social Media management and recruitment Experience HR Specialist 12/2016 to Current Company Name City , State Provide HR advisory services within the Office of Inspector General to mid-level and senior level managers. Serve as subject matter expert within the Talent and Acquisitions team regarding hiring authorities and flexibilities within Merit Staffing Procedures and Delegated Examining. Consult with HR managers and hiring officials regarding the use of Pathways Programs such as 1nternships, Recent Graduates and Presidential Management Fellows. Provide knowledgeable and effective advisory services to managers and senior leaders related to topics of Staffing and Recruitment, Classifications, Position Management, Schedule A, Special Emphasis Programs and Selective Placement Programs. Participate in preparation and review of case files for 2016 Delegated Examining Audit. Review and determine if case files are prepared correctly based upon the policies and regulations that govern Delegated Examining announcements. Review and revise Position Description's (PD) to create job analysis and job announcements for open positions for open vacancy announcement candidates. Voluntarily led the development of Onboarding Programs for Supervisors, Training and Development, Leadership Development, Social Media Recruitment and New Employee Orientation programs within the Human Resource Management Division. Research issues or topics of various complexities to ensure accurate information is provided to team members and managers. Lead and implement the development of an agency wide hiring guide for managers that would provide managers with policy and guidance compliant with OPM regulations and Merit Staffing Principles. Serve as the agency's representative at the Executive Resource Committee meetings, which discusses the Department's best practices and policies such as Senior Executive recruitment and hiring, Performance Management and Awards. Project Management-Collaborate with Senior HR Specialists and Managers to review and improve current HR related processes. Ability to take on lead roles when assigned HR projects which include but not limited to, researching various topics, evaluating best stand practices, determining impact on established processes and achieving desired outcomes. Experience with developing presentations and briefings for peers and senior level managers. Able to present information orally and written in an organized and understandable format for various audiences. Provides voice and data communications systems for small and mid-sized companies. HR Specialist 09/2013 to 12/2016 Company Name City , State Marketing- Devised marketing and branding initiatives to increase agency advertisement and visibility among colleges and universities as, "The Employer of Choice" for internships and recent graduate programs. Facilitate information sessions on various topics such as resume writing, internship programs, use of USAJobs.gov and interviewing skills. Devise recruitment strategies and develop tactical plans to complete recruitment projects. Research, develop and manage recruiting and internship programs. Attend recruitment events to market and brand the agency among jobseekers. July 2014 participated and delivered a presentation to the Recruitment Consortium at/for DCPAS on the topic of "Generational Differences in the Workplace". Attend recruitment events to market and brand the agency among jobseekers Program Management- Effectively and successfully implemented a non-paid internship program for the agency, which will be available agency wide internship FY-15. Successfully established a non-paid internship with the onboarding of (20+) participants into the intern program since 2014. Create, develop and presented managers with briefings and presentations regarding the internship program. Develop and present recruitment presentations, Handbooks for Student Hires, Advertisements and other mass communications for internal and external sources. Request "eQuip" and drug testing for participants in the internship program. Develop a database to track the distribution of marketing materials at various events for reporting and metrics. In 2015 successfully launched the agency's 1st ever Shadow Day Program, in which 6 student participants from Bowie State University were selected to spend the day with us and Shadow some of our agencies leading professionals. In 2016 the Shadow Day program grew to support more than 19 students from 4 different colleges and universities. Due to the success and popularity of the program, I was awarded a Performance Award and nominated as Employee of the 2nd Quarter. Social Media Management- Created and maintained the Human Capital Management Office Facebook and Twitter accounts to further brand the agency and promote job opportunities through social media. These 2 social media accounts were created to further expand our outreach to Gen X'ers and Millennial's that utilize social media as a means to learn about career opportunities and employers. Collaborated with other internal and external entities to complete various recruitment and staffing projects. Research various internship programs to design the current internship program for the agency. Planned, managed and effectively devised strategies to re-establish the agency's Paid Student Internship Program (PSIP) with agency Senior Leaders, Recruitment Manager and Lead to ensure a successful program launch. Plan, organize and evaluate the success of the programs and the participants experience and development through surveys and evaluations to ensure the program meet all important benchmarks. HR Policy Advisement- Provided well researched information and guidance regarding recruitment/staffing policies to managers and other customers when requested. Consult and advise hiring managers onpossible HR hiring authorities and flexibilities when recruiting and staffing for open positions. Establish partnerships with colleges and universities across the country to better expand our student outreach program and recruit to students as well as target underrepresented groups, for possible internship and full-time career developmental positions. Research and brief team members on the latest Applicant Tracking Systems (ATS) which would meet the demand and need of our Recruitment Office while streamlining the application process. Create articles for HCMO newsletters and ACCESS magazine. Devise and create marketing packages and campaigns. Create SOP's for future Recruitment Office training and development. Additional duties include assisting with the development and executions of the Take Your Kid to Work Day project in April 2014. Developed and implemented an agency Shadow Day Program which has grown over the course of 2 years. The program has gained the recognition and support of many of the agencies leaders and staff. Key Results:. Played a key role in ensuring the successful launch of Sometown office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm. Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level. Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury. Cut benefits costs by 16% by negotiating favorable contracts and ensuring that company did not pay for benefits for which employees were ineligible. Wrote employee manual covering company policies, disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide. Revised job descriptions across all levels and 25+ categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. HR Assistant 10/2011 to 09/2013 Company Name City , State Provide effective and timely customer and technical support in delegated examining and staffing processes.  Drafted job analysis and job announcement for Wage Grade and General Schedule positions. Responsible for reviewing and pre-audits of delegated examining case files. Advised Senior HR Specialists and hiring managers on available policies and hiring flexibilities available within delegated examining and Code of Federal Regulations. Education and Training Bachelor of Arts (BA) : Broadcast and Print Journalism 05/1998 St. Augustine's University City , State Broadcast and Print Journalism 3.4 Masters of Business Administration : Human Resources Management 05/2016 St. Leo University City , State Human Resources Management 3.4 Activities and Honors Alpha Kappa Mu Honor Society, Special Emphasis Committee, 2015 Defense Security Service Employee of the Quarter Nominee, 2015 On-the-Spot Cash Award for Developing and Conducting Agency Shadow Program Skills Agency marketing and branding, Human Resource Management, Human Resources, critical and analytical thinking, Leadership Development, Lead HR Special Project, research and development, event organizer, journalism

EVENTS & PUBLIC RELATIONS LEADER Summary I am an Marketing Specialist that creates and executes first class corporate and store events, marketing plans, and social media content to support stores sales objectives as well as company's overall objectives. I am seeking a corporate event planning or marketing position. Planned multiple events for new Scheels stores including a number of PR events as well as formal events. Major projects included social media development for our 26 stores and planning multiple expos and conferences. Experience 12/2015 to Current Events & Public Relations Leader Company Name － City , State Collaborate with marketing leaders to understand store's markets and put together the best event and marketing plans for each region. Create an annual strategy of events that promote and align with stores goals and creates customer and store interactions. Lead the development and execution of strategic events, trade shows, demos, expos, event sponsorships, community involvement, and conferences. Develop and execute marketing plans for events and other store promotions. Create event content for social media, blogs, in-store signage, radio and other traditional media. Act as my own Project Manager when creating marketing plans for events by facilitating communication between vendors, agencies and internal teams to ensure marketing plans are following timelines, brand standards, objections, and budgets. Coordinate registration and payment procedures, promotional advertising and mailings and corporate sponsorship activities. Foster excellent communication between internal teams as well as with Scheels stores. Buy media (TV, radio, print, digital). Develop, track and maintain budgets. Ensure cost-saving methods and spending within allotted budgets. Conduct pre & post event evaluations to improve ROI of future events as well as improve quality and effectiveness of marketing and communications initiatives. 12/2014 to 11/2015 Events Coordinator Company Name － City , State Order, proof and create all marketing material for events and promotions. Provide excellent service to Scheels stores and external vendors. Write copy for marketing communications material. Examples include in-store signage, blog, press releases, Facebook events, radio and email blast. Schedule speakers, vendors, and participants. Coordinate event logistics & details, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations. Hire staff to work the event, including security personnel and entertainment. Organize all event logistics and act as an onsite manager for events. Calculate budgets and ensure they are adhered to. Provide project status to store directors and leadership team. 09/2013 to 10/2014 Project Assistant Company Name － City , State Plan Grand Openings for finished healthcare, education and sports & recreations building projects. Coordinated trainings, luncheons/dinners, business meetings, and travel arrangements. Created and updated marketing content including proposals, brochures, invites and social media. Prioritized, generated and tracked contracts, as requested by Project Managers, with sharp deadlines to ensure projects stay on timelines. Invoiced large financial payments and assisted in tracking budgets with great attention to detail on multimillion dollar projects mostly in the healthcare industry. Organized required catering service, venture and equipment setup for events including golf tournaments, appreciation dinners and company retreat. Provided the highest level of customer service to customers and clients. Addressed customer questions, concerns and needs in a professional manner. 12/2012 to 11/2013 Marketing & Events Intern Company Name － City , State Collaborated with team to strategically plan most profitable fundraising events while creating awareness for our non-profits mission. Proposed, purchased and assembled local advertising for events including radio, print and social. Delegated responsibly to interns before and during the events to run seamless events. Coordinated event logistics, including registration and attendee tracking, presentation and materials support and pre and post-event evaluations. Created and update social media channels including Facebook, Twitter, Instagram and Pinterest. 07/2012 to 09/2012 Marketing Intern Company Name － City , State Assisted in planning and promotion of a variety of local events including Mankato Marathon, Senior Games, Ribfest, Mankato Air Show, Vikings Training Camp booths. Coordinated the technical needs of events including administering contracts, purchasing materials, obtaining permits, arranging security and parking, and soliciting vendors and sponsors. Education and Training 2013 B.A: MASS COMMUNICATIONS BUSINESS MARKETING Minnesota State University Skills advertising, attention to detail, brochures, budgets, excellent communication, conferences, content, contracts, clients, customer service, email, financial, fundraising, leadership, logistics, marketing plans, marketing, marketing and communications, marketing communications, marketing material, materials, meetings, personnel, press releases, understand store, promotion, proposals, purchasing, quality, radio, strategy, strategic, TV, trade shows, travel arrangements

EMBROIDERY MACHINE OPERATOR Summary To find employment with a good reputable company with a chance to advance to the best of my abilities and job skills. Skills Customer Service Cashier Pharmacy Sales Associate Embroidery machine operator Sewing machine operator Telephone/ fax mahcines Filing/ office skills Skills Customer Service: at JC Penney, Goodies, Medisav Pharmacy, Wal-Mart Pharmacy , and The Pharmacy of  Pocola. Sales Assiocate : at JC Penney, Goodies, Medisav Pharmacy, Wal-Mart Pharmacy , and The Pharmacy of Pocola. Office Skills: Telephone, Fax machine, Filing, Copier, Customer Service. Advanced problem-solving, great people skills, and great organizational skills. Experience 01/2014 to Current Embroidery machine operator Company Name － City , State Embroider shirts, jackets, hats, and others items as needed. Meet incoming customers and provide immediate assistance. Completed purchases with cash, credit, and debit payment methods. Answered incoming telephone calls with professional and knowledgeable repsonses. Provided expert product and service information. 2001 to 1-28-2014 I was a stay at home mom. 09/1999 to 02/2001 Office Administrator/Pharmacy Technician in training/ Sales Associate Company Name － City , State Completed purchases with cash, credit and debit payment methods. Office worker - in charge of all office duties including computer skills, telephone skills, faxing, medical billing, customer account billing, filing, insurance claims, and customer care. Pharmacy tech trainee- helped fill prescriptions, Met incoming customers and provided immediate assistance. and customer service. Listened to customer needs and preferences to provide accurate advice. Increased purchase totals by recommending additional items. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Created attractive displays. 03/1998 to 09/1999 Pharmacy Technician in training/ Sales Associate Company Name － City , State Increased purchase totals by recommending additional items. Pharmacy Tech trainee- helped filled prescriptions, customer service. Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. 02/1996 to 03/1998 Sales associate Company Name － City , State Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Organized items in visually appealing manner. Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses. ​ 03/1995 to 08/1995 Sales Associate Company Name － City , State sales, cash register. Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Provided expert product and service information. 06/1994 to 03/1995 Sewing Machine Operator Company Name － City , State  Sewing machine operator - Made hunting gear and dog collars for Nite Lite. 10/1992 to 06/1994 Assembly Line Worker Company Name － City , State assembly of wood drawers, book cases, roll top desks, and other wood products. 04/1991 to 10/1992 Sewing Macine Operator Company Name － City , State worked on a tacking machine making camping stool covers, plus worked where ever needed to to fill empty places, as needed. 08/1995 to 02/1996 Sales Floor Associate Company Name － City , State Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Increased purchase totals by recommending additional items. Worked flexible schedule to accommodate changing customer levels. Created attractive displays. Provided expert product and service information. ​ Education and Training 1988 High School Diploma Pocola High School － City , State , LeFlore

I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative, customer-oriented Healthcare Administrator with a background in primary care and experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company.  Education Healthcare Administration Pennsylvania College of Health Sciences 2017 City , State Coursework in Epidemiology Coursework in Statistics Coursework in Health Care Policy & Planning Coursework in Ethical Issues in Health Care High School Diploma Northeastern High School 2010 City , State Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship Assistant Editor of the Literary & Art Magazine President of Diversity Club Member of Cure Finders Club Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills  Customer and personal service Medical Terminology Event planning and coordination Budgeting and financial management Microsoft Office Suite Multitasking Problem-solving Self-starter  Accomplished leader Knowledgeof Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA  Management & Marketing experience Efficient under pressure Cultural awareness and sensitivity  Strong work ethic  Team player with positive attitude Writing and grammar knowledge Detailed Oriented Strong analytic skills  Deadline-driven Professional Experience Healthcare Marketing Specialist City , State Company Name / Aug 2017 to Current Analyzed performance of marketing program to identify the best opportunities for optimization. Established production schedules and communicated project to stakeholders. Increased patient traffic by 5% Managed all social media forums, including the company website, social networking applications and message boards. Healthcare Admin Intern City , State Company Name / Mar 2017 to Jul 2017 Scheduled appointments and registered patients. Recorded and filed patient data and medical records. Demonstrated analytical and problem-solving ability to addressing barriers. Directed patient flow during practice hours, minimizing patient wait time. Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Developed the design and execution of a program that contributed to 5% growth of the organization. Customer Service Representative City , State Company Name / Jul 2016 to Sep 2016 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Provided cross training to 4 staff members. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Sales Associate City , State Company Name / Jul 2015 to Oct 2015 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Sales Associate City , State Company Name / Jul 2014 to Feb 2016 Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires. Optical price scanners. Bag or package purchases and wrap gifts. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Front Desk Assistant City , State Company Name / Oct 2013 to Jun 2015 Handled incoming and outgoing correspondence, including mail, email and faxes. Answer queries regarding computers. Drafted and typed grammatically correct office memos. Managing test reminder calls, photocopied all correspondence, documents and other printed materials. Retail Customer Service Associate City , State Company Name / Jun 2011 to Sep 2011 Greet customers entering establishments. Assist customers by providing information and resolving their complaints. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Open and close cash registers. Performing tasks such as counting money, separating charge slips, coupons and vouchers. Place special orders or call other stores to find desired items. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Kept current on market and product trends to effectively answer customer questions. Technical Skills Electronic Medical Database Microsoft PowerPoint Microsoft Excel Microsoft Word Microsoft Publisher Adobe Dream Weaver Adobe Photoshop Microsoft Outlook Windows Adobe Premiere Adobe Acrobat GIMP Adobe Reader Community Service Food Drive, Mount of Salvation Church, 2012 Volunteer, ECO City Farms, 2014 Socktober Drive, Mount of Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016 Volunteer, White Rose Senior Center, 2016 - 2017  

ASSOCIATE CLAIM PROCESSOR/MEMBER SERVICE ADVOCATE Summary After 29 years' of working in an industry that puts people at the forefront of their business, I have a proven track record of building and maintaining relationships and an impeccable customer service background. My objective is to continue to put people first, build strong and long last relationships and to use my expertise in the customer service field, to give the customer an exceptional experience.  Skills Customer service Verbal and written communication Team collaboration Problem solving and decision making Strong Analytics Strong work ethic Working independently and in a team environment Strong leadership Interpersonal skills Experience 05/2013 to Current Associate Claim Processor/Member Service Advocate Company Name － City , State Receive calls from customers regarding coordination of benefits Respond accurately and promptly to customer concerns Update system with additional insurance information Initiate calls to providers to verify or request additional information required for accurate processing Keep records of customer transactions and detail comments of inquiries Organize customer inquiries to meet specific time frames Examine new claims for pertinent information required for initial claim entry. Evaluate and apply policies and procedures implemented for the processing of claims. Review and execute request from internal departments,  providing feedback on findings Research and execute adjustments on claims processed incorrectly Resolve claim suspends by using the proper reference guides and systems for resolution. Accountable for researching history records when determining claim processing issues and providing claim status to the lead processor and supervisor Review claims for Coordination of Benefits with Medicare, Medicaid, and other insurance carriers Collaborate daily with supervisor's, team leads and team members, to provide exemplary service to our customers 07/2011 to 05/2013 Claim Processor Company Name － City , State Evaluated new provider and customer claims for information required for processing. Identified claim discrepancies and determined appropriate resolution in processing. Determined if claims should be returned, denied, or adjudicated based on policy and procedure manuals. Trained temporary staff and new hire employees on claim processing, policies and procedures, and system applications. Provided feedback to management regarding the progress of temporary staff and new hires and gave additional training and assistance where needed. Reviewed and resolved claim inquiries regarding under/overpayments, benefits, pricing and rate issues. Manually priced claims based on provider contract and required information. Participated in and tested new systems during implementation and configuration of Highmark applications prior to turnkey. Evaluated and tested new or managed care software programs and development procedures used to verify that programs function according to user requirements. Performed plan testing and produced status updates to management. Systems used: TBS, BlueChip, IDM, ITS/Formats, BlueSquared, OCR. 07/2010 to 07/2011 Customer Service Representative Company Name － City , State Managed customer and provider calls regarding benefits, eligibility and claims. Reviewed benefits for understanding of applications and benefits. Requested identification cards and Certificates of Credible Coverage. Collaborated with providers in resolving claims issues in an effort to provide excellent service to our members. Provided timely resolution and callback to provider's and customers regarding concerns. Assisted members with online navigation of the BCBSDE website and assisted providers with NaviNet. Systems used: TBS, BlueChip, IDM, ITS/Formats, Avaya Phone system. 01/2008 to 07/2009 Team Lead/BlueCard Host Adjustments Company Name － City , State Provided subject matter direction to team members and assisted with complex claim issues. Educated team on new claim processes, new and updated procedures, and system updates. Performed audits on randomly selected letters sent to provider's. Provided assistance to the supervisor by managing workflow and delegating work based on expertise. Reported systems issues and benefit discrepancies to IT and configurations analyst. Developed and modified letters to providers and contacted Home plans regarding claim issues. Participated in compiling production reports and timesheets for management. Reviewed and responded to inquiries from providers and BlueCard plans requesting adjustments to claims that were underpaid or overpaid. Maintained production and quality standards. Systems used: WGS, Inter-plan Messaging, Facets, ETM, Ultera, NetWorx, Citrix. 04/2007 to 01/2008 EDI Enrollment Specialist Company Name － City , State Identified and resolved discrepancies on enrollment applications and group transmittals. Processed request for additions, changes, reinstatements, and terminations. Requested additional information as needed from marketing representatives, groups, and members. Analyzed group enrollment forms for rate and tier changes, and updated MHS, Facets, MSIQ, and SLIQ. 12/2005 to 04/2007 Underwriting Assistant Company Name － City , State Acted as a liaison to verify, research, track and monitor specific case issues. Prepared information into MGU from specific, aggregate, benefits, and census reports. Reviewed census, specific, and aggregate reports for correct calculations. Followed up with client request and acted as a liaison for the customer and underwriter. Provided support to underwriters in the quotation process for new business. Gathered and input data into Sales and Underwriting systems to monitor and track quote activity. Education and Training Present Behavioral Science Wilmington University Behavioral Science 1988 Accounting Franklin Morris Business Academy Accounting 1983 Diploma : General Studies John W. Hallahan Catholic High School General Studies Skills analyst, Avaya, Benefits, Citrix, client, direction, forms, IBM, insurance, letters, mainframe, managing, marketing, Messaging, SharePoint, navigation, OCR, Phone system, policies, pricing, processes, progress, quality, researching, research, Sales, supervisor, underwriter, Underwriting, website, workflow

EXECUTIVE CHEF Summary Outgoing [Job Title] offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.Food service professional and culinary arts student seeking a position in an elegant fine dining establishment. Extensive knowledge of high-end ingredients and food and wine pairings.Restaurant professional with [Number] years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Efficient [Job Title] with strong interpersonal and coaching skills. Prior work in busy hotels and find-dining restaurants.Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of [Cuisine type] cuisine.Friendly and courteous server with five years' work in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club.High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background. Highlights MS Office Suite, POS Touch, Windows 7, Outlook and Excel spreadsheets as well as the internet Highly responsible and reliable Point of Sale (POS) system operation Works well under pressure Exceptional interpersonal skills Extensive hospitality background [state name] Food Handlers card [state name] Food Handlers card [state name] Food Handlers card Trained in liquor, wine and food service Food and beverage specialist In-depth food and wine knowledge Mathematical aptitude Food ingredients expert Master of sales techniques Food safety understanding Accomplishments Over 12 years of experience in managing food operations as an Executive Kitchen Manager / Executive Chef in High Volume Restaurants Strong troubleshooting abilities to identify problems and implement appropriate solutions for kitchen or quality related issues Expert in managing new restaurant openings: hire and train employees, enhance employee customer service skills, order food & equipment, oversee Grand Opening activities and align standards with the FOH-BOH operation teams Strong time management, organizational skills and multi-tasking ability. Excellent interpersonal skills; relate well with vendors, staff, management and people from diverse backgrounds Culinary Certified in food preparation and presentation. Created menus featuring various cuisines including Italian, Southern, American and Mexican Cuisines. Outstanding leadership skills proven through earned awards and employee relationships. Sound communicator with the ability to supervise, train and develop staff effectively. Experience Executive Chef 01/2007 to 02/2016 Company Name City , State Catering Expert specializing in special events catering for clients such as the Walt Disney Company, Universal, CBS and ABC Studios, The Huntington Library and Gardens, Nestle USA, Wolfgang Puck and Valencia Country Club. Consulting Chef Food E-Commerce service: Jewel City Bowl, The Waffle, Saddle Ranch, Waffle Fusion restaurant. Woodland Hills Company Name Responsible for managing culinary operations: recipe preparation and presentation, food consumption estimation, food purchase requisitioning. Responsible to ensure food items are prepared according to standards of quality, consistency and time lines. Maintain sanitation procedures and organization of work area adhering to all OSHA regulations. Maintain food storage, receiving, rotating & stocking as par levels dictate. Manage catered boardroom events, create and prepare quality culinary specials for exclusive occasions Manage both food and non-food inventories: implement inventory control system, institute standardized product rotation system Develop daily work and production schedules Direct BOH P&L responsibility - decreased food costs through various initiatives to meet company's budget standards Assist GM in negotiating new contracts with beverage and equipment vendors Consistently provided high quality customer service and satisfaction ensuring a hospitable and first-class dining experience. Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash drawer.Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Checked in deliveries and signed off on products received.Prepared the buffet and salad bar for dinner service.Continually kept carpets and floor clear of debris.Maintained neat and attractive bakery food cases.Maintained a professional tone of voice and words at all times, including during peak rush hours.Politely answered phones promptly and recorded and confirmed reservations.Greeted guests and communicated about wait time.Guided guests through the dining rooms and provided needed assistance.Routinely checked menus to verify they were current, clean and wrinkle-free.Welcomed and acknowledge all guests in a friendly, service-oriented manner.Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.Sprayed all racked items with hot water to loosen and remove food residue.Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations. Executive Kitchen Managers 01/2000 to 01/2007 Company Name City , State BJ's Chicago Brewery Restaurant, Woodland Hills Collaborate with General Manager on all restaurant operations: manage customer service & wait staff, supervise daily opening / closing activities, manage food and labor costs. Responsible for staff scheduling, creation of daily prep lists for BOH, keeping kitchen on par with health code. Monitor food budgets and administered cost controls Implement standardized product rotation system for all food and non-food product inventories Collaborate with area GM to facilitate the opening of new stores including training, marketing and merchandising of restaurant services Direct facility maintenance and emphasize clean, fun and hospitable dining facilities adhering to industrial health and safety standards Develop employee customer service skills, conduct productivity enhancements and performance evaluations Consistently achieved bonuses for meeting and exceeding sales & cost controls quotas. Executive Kitchen Managers 01/1983 to 01/1999 Company Name City , State Responsible for the BOH operations: hired, trained and supervised kitchen staff, managed budgets, negotiate vendors contracts and prepared food according to quality standards Accountable for monthly and annual budgets including action plans to drive sales by consistent high quality food and service standards Manage 38 employees and inspected work performance as well as safety and hygiene, in compliance with government regulations Prepare daily production sheets, ensure stocking of all stations, certify adherence to recipe & portion servings Accurately estimate food consumption and the requisition of supplies resulting in reduced cost Working with GM, assisted in the Grand Opening of eight new restaurants Negotiated contracts with vendors, administered the receiving of goods ensuring accuracy and freshness Developed work schedules, trained incoming staff and mentored employees to assume leadership roles. Education Bachelor Degree : Marketing 1984 GEORGIA INSTITUTE OF TECHNOLOGY City , State , fulton MarketingCoursework in Business Management and OperationsCoursework in Culinary Management and Food and Beverage Operations Management CERTIFIED FOOD HANDLER *Thorough Knowledge of HACCP Regulations ATLANTA CULINARY TECHNICAL SCHOOL City , State Skills ABC, budgets, budget, closing, Computer literate, Consulting, contracts, clients, customer service, customer service skills, E-Commerce, special events, facility maintenance, General Manager, government regulations, health and safety standards, inventory control, leadership, managing, marketing, merchandising, Excel spreadsheets, MS Office Suite, Outlook, Windows 7, negotiating, POS, quality, receiving, restaurant operations, safety, sales, scheduling

ENGINEERING TECH Summary Dedicated team player with extensive knowledge of electrical engineering concepts and a creative aptitude for new product development. Highlights Seasoned Lab Expert : 12 years SEM,EDX, DIB and high precision laboratory skills including X-Ray Analysis, Gas Chromatography equip/techniques, High Purity Liquid Chromatography equip/techniques, Stress/Strain collection Expert in multiple lab equipment including but not limited to MicroPolisher, MicroCleaver, Goniometer, Oscilloscopes, Automated Function Generators, Power Supplys and Multimeters Software Connoisseur: Upper level expertise in C++ , SQL, Verilog , VHDL, MatLab, PSpice, LTSpice, PowerWorld , LabView, Windows 2000/XP, Web Design, MS Office (Excel, Project, PowerPoint and Word), and HTML programming. Experience Engineering Tech , 09/2008 to Current Company Name － City , State Worked in engineering team running, compiling, developing, and analyzing factory experiments aimed to improve Intel's Far Back End Lithography process. Used computer and speaking skills to successfully complete and report multiple individual/group tasks related to equipments' performance.(developed automated reports using SQL that displayed factory performance) Developed procedures for advanced maintenance on semiconductor equipment that would transfer worldwide.(owned best know methods specfication that describes lab procedures and areas best know methods) Worked to save money and improve performance (saved >$13k in identifying opportunity to reuse reticle boxes) Manufacturing Technicican , 08/2000 to 09/2008 Company Name － City , State Performed advanced maintenance on high voltage equipment. Work environment included hazardous chemical / gas exposure and mitigation techniques for these exposures. Responded and communicated with senior engineers on daily positions Senior Capstone Project , 09/2007 to 06/2008 Company Name － City , State Specified, selected, and implemented a Supervisory Control and Data Acquisition System to gather data from wind generators and a weather station. Final system used a crossbow mote© that acquired generator speed, current output, voltage, wind speed, wind direction, temperature, and sunlight. Research and Development Associate , 05/2000 to 09/2000 Company Name － City , State Worked in wood products development, team-designing and testing pre-market materials. Assisted in all phases of product characterization and utilized project documentation defining standards, specifications, plans, prints, schematics and/or other necessary documentation required to achieve defined project goals. Head Freshmen Basketball Coach , 09/1999 to 03/2000 Company Name － City , State Guided a team of high school boys in developing athletic and social skills. Responsibilities included planning and organizing team meetings, practices and events, and had full social accountability of youths during away trips Research Assistant , 05/1999 to 10/1999 Company Name － City , State Participated in the implementation of a project to regulate nuisance vegetation using natural biological controls (grass carp). Responsibilities included preparing reagents and other media required for daily vegetation study, analyzing and logging vegetative samples in orderly fashion, and recovery of biological controls. Education B.S : Electrical Engineering , June 2009 Portland State University － City , State Electrical Engineering B.S : Biology Chemistry , June 2000 Southern Oregon University － City , State Biology Chemistry Certifications First Aid Certified, Blood Borne Pathogen Certified, Automated Electric Defibrillator Certified and CPR certified ('08). Courses of Note Applied Reliability, Thermodynamics, Electromagnetism I-II, Power Systems Design I-II, Micro- Electronics I-VI, Solid State Physics, Calculus I - III, Vector Calculus, Differential Equations , Statistics, Physics I-III, Computer Science I, Verilog ,Technical Writing, Digital Design, SEM , General/Organic/ Bio-Chemistry, Anatomy, Immunology , Ecology , Mammalogy, Evolution, Genetics, Plant Physiology and Entomology. Interests Intercollegiate Basketball Participant Southern Oregon Men's Basketball Team Member ('98 -'00) Chartered American Cancer Society's Hillsboro Relay for Life ('02) Arc volunteer of the month (08/02) Family, fishing, basketball, hiking and computers. Skills basic, C++, CPR certified, Data Acquisition, designing, Digital Design, direction, documentation, Electronics I, engineer, fashion, First Aid, HTML programming, Intel, LabView, market, materials, MatLab, Excel, MS Office, PowerPoint, Windows 2000, Word, Multimeters, natural, Oscilloscopes, Physics, Physics I, PSpice, speaking, quality, safety, Supervisory Control and Data Acquisition, schematics, SQL, Statistics, Systems Design I, Technical Writing, Verilog, VHDL, VI, Web Design

ASSISTANT DIRECTOR Summary Previously doing executive administrative work; experienced in multiple work settings: maintenance, marketing, finance, health care, customer service, hospitality, educational and instructional; also achieving artistic experience work as a Choreographer, Dancer, Videographer, Producer, and Professor; culturally aware and diverse having traveled internationally; philanthropy work serving as a board member for various non-profit organizations, volunteering at hospitals, and being active within the community. I, Annika Kay, at age 33 now, have done and experienced a great deal at a young age; I am well equip to take on just about any task presented to me and I am extremely capable and eager to learn that which I do not know yet. I am a professional individual who is always able to meet deadlines, polite, positive, considerably responsible and quite astute as well as logical and rational; And strive to maintain both humility and kindness in all that I do. Skills Final Cut Pro proficient, motion, live-type, camera operation, editing. Computer: Microsoft Office, Excel, Power Point, Quickbooks, Creative Suite, html, 120 wpm, 10-key proficient, online databases, filing and back-up drives, troubleshooting, web-design and graphic design. Writing: copy writing, letters, grants, project proposals, spreadsheets, cost analysis, memos, budget reports, meeting minutes, job descriptions, policies and procedures, handbooks, etc. Experience 12/2012 Assistant Director Company Name － City , State March 2016 Supervisor: Ed Huddleston, Director of Plant Operations x2268 (may call for reference) GENERAL DESCRIPTION: Assist in the oversight of Plant Operation services; provide information and serve as a resource to department Administrator(s) and staff; achieve defined objectives by assisting in planning, evaluating, developing, implementing and maintaining services in compliance with established guidelines, codes, and regulations; and supervising and directing assigned staff. DETAILED DESCRIPTION: - Assesses incidents, complaints, etc as needed and/or assigned (e.g. building break-ins, utility problems, etc.) for the purpose of resolving or recommending a resolution to the situation. Assists in the development and monitoring of department budget allocations, expenditures, fund balances and related financial activities for the purpose of ensuring that allocations are accurate, revenues are recorded, expenses are within budget limits and/or fiscal practices are followed. Assists, as needed and/or assigned, in the personnel management of department employees (e.g. selection of new hires, promotions, terminations, transfers, supervision, discipline, training, etc. for the purpose of maintaining staffing needs and productivity of the work force. Collaborates with internal and external personnel (e.g. department and District administrators, auditors, public agencies, community members, construction managers, architects, vendors, etc.) for the purpose of implementing and/or maintaining services and programs. Coordinates hazardous material (asbestos) containment and/or removal for the purpose of ensuring that campus is kept in a safe and effective manner and that all relevant legal regulations and guidelines are complied with. Facilitates and/or participates in meetings and workshops, etc. for the purpose of identifying issues, developing recommendations, supporting other staff, and serving as a District representative. Inspects aspects of new construction, repair work, projects, equipment, work orders, daily maintenance and supplies for the purpose of ensuring that jobs are completed efficiently, specifications are within regulatory requirements and inspection reports and payment requests are correct. Monitors campus and department safety and preventative maintenance programs for the purpose of ensuring school is maintained in a safe condition and in compliance with OSHA/TOSHA requirements. Prepares a wide variety of written materials (e.g. correspondence, memos, reports, policy/procedures, budget, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information. Presents information for the purpose of communicating information, gaining feedback and ensuring adherence to established internal controls. Researches new products, laws, regulations, etc. for the purpose of recommending purchases, contracts and proper maintenance of campus wide services. Responds to emergency situations during and after standard hours for the purpose of resolving immediate safety concerns. SEPT 2012- Instructor/After School Program Specialist, Idyllwild Elementary School (951) 659-0750 JAN 2013 Supervisor: Sue - Director of After School Program. Assisted children with their homework; planned and supervised activities; provided instruction, maintain order and safety among children, Page 2 AUG 2011- Admin. Assist/Substitute Dance Instructor, Dance Dept of Idyllwild Arts Academy JULY 2012. Supervised and tended to all dance students relating to injuries, concerns, questions, and moral support; taught dance classes; videographer for events and auditions; typed, filed, organized all documents. 06/2011 Owner/Artistic Director City , State Taught and Instructed children from ages 3-16 and adults ages 18-65 in areas of Modern, Jazz, Hip-Hop, Ballet, Tap, Tribal Fusion, Stretch, and Cardio; producer for all performances, supervised students, book keeping, billing, maintenance. 06/2009 Office Manager Company Name － City , State 06/2010 Company Name Billing, accounts payable/receivable; scheduling; documentation; meet with parents and students regarding any concerns, questions, explanations with their lessons or instructors; JAN 2009- Video/Media Director, California Institute of the Arts (CalArts) - Valencia, CA MAY 2009. Taught video production courses in Dance Dept, supervised video assistant and crew, maintain, re-order, care, instruction, organization of all video/media equipment, set-up of all equipment and live edit within the theater for performances, updating and restoring the archive vault, documenting all performances, oversight of all video/media work within the dept. SmARTS Program - Idyllwild Elementary School. Taught art courses for all levels K-8th: capoeira, drumming, acting and improv, dance styles including hip-hop, jazz, salsa, African, waltz, and swing. Assisted in fundraiser events and participated in holiday caroling in hospitals. Education and Training 2007 MFA Master's of Fine Arts California Institute of the Arts 2003 BA Bachelor of Arts California State University of Fullerton (CSUF) 2000 HS Diploma Orange County Educational Arts Academy Interests Gave demonstrations and open instruction for multiple dance styles that coincided with the concert in the park series. Isis Theater Company · Stage manager, lighting design/operator, audio design, videographer, fundraising, served as Board Member. Art Alliance of Idyllwild · Organized, set-up, and help ran events, public announcer, served as Board Member. Page 3 Various Finnish Organizations Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles Scandinavian Foundation, National Finlandia Foundation, The Ladies of the Kalevala, Finnish Club of North Hollywood. Activities and Honors Golden Key International Honor Society Member of Dean's List and National Dean's List Volunteer for: CHOC Hospital Los Angeles Finlandia Foundation American Scandinavian Foundation Wellspring Wellness Association Peace of Mind Mental Health Additional Information Community Arts Network (CAN) · Gave demonstrations and open instruction for multiple dance styles that coincided with the concert in the park series. Isis Theater Company · Stage manager, lighting design/operator, audio design, videographer, fundraising, served as Board Member. Art Alliance of Idyllwild · Organized, set-up, and help ran events, public announcer, served as Board Member. Page 3 Various Finnish Organizations Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles Scandinavian Foundation, National Finlandia Foundation, The Ladies of the Kalevala, Finnish Club of North Hollywood. AWARDS / SCHOLARSHIPS / HONORS Member of Golden Key International Honor Society CSUF (2003) Member of National Dean's List CSUF (2000-2003) Distinguished Scholar Award (2000) GSE Recognition in Excellence in Chemistry and Reading & High Honor Roll (2000) Awarded the Ahmanson Grant for choreographic work. (2007) Honored a position on the Interdisciplinary Project Committee. Selects and delegates grant expenditures to project proposals by students at CalArts. Awarded the Video/Media Assistantship at CalArts (2006) Honored as distinguished scholar, presented a speech, representing the dance department at the graduation commencement ceremony (May 2003) Awarded a small scholarship fund for the recognition. SCHOLARSHIPS Christine Lyon Fund Dance Scholarship (CSUF - Fall 2000) Robert Christianson Dance Scholarship (CSUF - Spring 2001) Edith Morgan Dance Scholarship (CSUF - Fall 2001) Robin Johnson Dance Scholarship (CSUF - Spring 2002) Robert Christianson Dance Scholarship (CSUF - Fall 2002) Richard Willis Dance Scholarship (CSUF - Spring 2003) Front and Center Scholarship (CSUF 2001) Los Angeles Finlandia Foundation scholarship recipient (2001) to attend CSUF for Dance. National Finlandia Foundation (2002) to attend CSUF for Dance. Skills 10-key, accounts payable, Arts, art, back-up, Billing, book keeping, budget, CA, contracts, copy writing, cost analysis, databases, directing, documentation, editing, edit, filing, Final Cut Pro, financial, grants, html, inspection, Inspects, instruction, Instructor, legal, letters, Director, materials, meetings, Excel, Microsoft Office, Power Point, Monitors, new construction, personnel, personnel management, camera, policies, Researches new products, producer, proposals, Quickbooks, safety, scheduling, spreadsheets, staffing, Supervisor, supervising, supervision, swing, troubleshooting, type, Video, video production, Videography, videographer, web-design and graphic design, workshops, written

FAMILY ADVOCATE Professional Summary A motivated professional with practical, analytical, and operational skills with resourceful problem solving. Communicative and personable, will learn and adapt quickly. Hands on, follow directions, and serve internal and external customers with poise and professionalism. Skills Strong interpersonal skills MS Word, MS Excel, MS Powerpoint Outlook Benefit servicing systems: ICUE, Facet, ISET Customer service management expertise Citrix, medical benefit and claim systems: KL library, LINX Case Management Medical Terminology Records (VLookup, Pivot Tables, etc) Team leadership Team liaison Self-motivated Extremely organized Client assessment and analysis Risk management processes and analysis Staff development Negotiation competency Active Listening skills Seasoned in conflict resolution Courteous demeanor Employee relations specialist High customer service standards Troubleshooting skills Telecommunication knowledge Work History Company Name Family Advocate // City , State // May 2014 to Current Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Resolves customer inquiries and concerns with first call resolution; assist with the members needs regarding benefits, eligibility, claims, financial spending accounts, health reimbursement accounts, and correspondence. Answers customer's questions to help guide and educate them through selecting the best benefit plan options, maximize the value of their health plan benefits by helping them understand and select quality care providers. Intervene with care providers (doctor's offices) on behalf of the member to assist with appointment scheduling or connections with iternal specialist for assistance. Encourages self-sufficiency by assisting members in navigating company websites, cell phone applications, and tools. Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time. Creates, generates, and initiates request for customer callbacks to allow research and follow-up with the customer. Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues. Provide benefits education and status on previously submitted pre-authorizations or pre-determination requests. Exceeds the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. Participates in and supports the development and implementation of special projects. Research and solve claims and billing issues. Helps members with eligibility and benefits coverage questions. Interfaces with insurance carriers, physicians, hospital and other healthcare providers. Company Name Patient Care Advocate // City , State // January 2008 to May 2014 Maintained confidentiality and compliance standards at all times. Met with patients and families to discuss care and plan of action for future. Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions. Provided subject matter expertise in case management and related procedures. Resolved issues such as billing or communication problems that could affect care. Increased utilization of preventative care to reduce readmission. Updated documentation and reports detailing patient activities, care actions and hospital determinations. Company Name Resident Director/Advisor // City , State // May 2004 to July 2007 Coached students on useful life and personal care skills. Performed several administrative duties, including room transfers, incident reports and maintenance requests. Encouraged a community atmosphere by implementing educational and social programs. Attended, participated and contributed to monthly staff meetings addressing resident needs. Mentored and supervised groups of 56 residents. Mediated and provided professional conflict resolution in a timely fashion. Counseled peers on career, academic and personal concerns. Led by example through mature behavior consistent with university regulations and rules. Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events. Demonstrated a continued commitment to undergraduate teaching through full participation in the college community. Education Master of Chiropractic - Life University // City , State // 2013 Bachelor of Science - Psychology East Stroudsburg University of PA // City , State // 2007 Psychology Skills Administrative support: filing, researching Consulting Customer service, customer support, telephone Data entry: MS Excell, MS Office, Outlook, MS PowerPoint, MS Word Medical Billing and coding: ICD-9, ICD-10 Office management: phone skills, phone, typing

D2B SALES Career Overview Highly enthusiastic customer service professional with 10 years client interface experience.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Customer service expert Telecommunication skills Adaptive team player Opening/closing procedures Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Work Experience D2B Sales May 2015 Company Name － City , State Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach. Customer Service Sep 2013 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction. Customer Service Rep Sep 2013 to May 2015 Company Name － City , State Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Accurately logged all daily shipping and receiving orders.Kept abreast of rapidly evolving technology. Trainer New Hire Customer Service Specialist Jan 2000 to Jan 2006 Company Name － City , State MS Office power-user with additional proficiencies in assorted 2001-2010 databases. Provided telephone, online and face-to-face customer service/support within Awards high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts. Top Performer Award, 2008, 2009 Six-Time Employee of Pe rformance Re vie w Exce rpts the Month, 2004 to 2006 & the second year in a row, Tracy has been the top performer on my team For Five Service Star &exceeded her call metrics goals by 15% ...excellent communication, Awards, 2000 to 2004 technical support and troubleshooting skills & excels in working has independently in a fast-paced environment & become my # 1 trainer of Compute r Skills new hires & (2000, 2002, 2003&2006 Performance Review, Drakes Janitorial Service.) Word, Excel, PowerPoint, &Tracy exemplifies excellent customer service & consistently thinks outside Access, Outlook, ACT!, SQL the box and finds creative ways to solve customer problems & Identifies opportunities to increase customer retention and satisfaction through Mission State me nt the use of up/cross-selling strategies and excellent communication skills Strive to exceed &well organized, with the ability to multitask and prioritize workload & customer/ employer documents in detail all interactions with customers & (2005 Performance expectations by delivering Handles the demands of a high-volume customer service desk with ease & second-to-none service. exemplary customer service and complaint handling skills &dedicated and Maintain customer centricity in all initiatives &Our guests routinely rave about the above-and-beyond service and and interactions, always personalized attention they receive from Tracy & highly resourceful & a putting the customer first. consummate customer service professional Trained 95 new employees quarterly. Educational Background ASSOCIATE OF SCIENCE DEGREE , X-Ray Science 2003 HIGHTECHINSTITU － City , State Coursework in Business Administration and Organizational DevelopmentCoursework in Business, Marketing and Communications Skills ACT!, Call Center, CL, com, excellent communication, excellent customer service, Customer Service, customer care, customer care, databases, Documentation, fast, Access, Excel, MS Office, Outlook, PowerPoint, 2000, nt, Word, problem solving, relationship building, retail, Selling, Sales Support, SQL, SUPERVISOR, technical support, User Support, telephone, trainer, Troubleshooting, well organized

RECRUITING AND HR MANAGER Summary Experienced Corporate Recruiter who is self-motivated, results driven, highly responsive and able to prioritize effectively to accomplish multiple tasks and stay calm under pressure. Offering over 6 years of recruiting, human resources and staffing experience with a Bachelor's Degree in Human Resources Management. Experience with full life-cycle recruiting of qualified IT professionals including college graduates, experienced software developers, business/technical consultants, sales executives, project managers, and executive level staff. Highlights Excellent interpersonal, communications and negotiation skills Pro-active and creative sourcing strategies Full life-cycle recruiting Infor Talent Management Thrive in a fast paced environment Knowledge of EEO/AA regulations Experience with online recruiting sources College recruiting Extremely adept working with multiple hiring managers Comfortable handling high requisition load On-boarding New hire orientation HR management ADP Workforce Now Benefits Administration Strong MS Office skills including Word, Excel, PowerPoint and Outlook Experience Recruiting and HR Manager 06/2015 to Current Company Name City , State ENAVATE provides business consulting and industry-focused enterprise software solutions based on the Microsoft Dynamics AX and CRM platforms, with a full range of services including professional services, maintenance and support. Through its wholly owned subsidiary, Celenia Global Services, the company also provides consulting and software development services to Microsoft Dynamics enterprise clients, ISVs and VARs worldwide. Recruitment & Onboarding Responsible for managing and leading the recruitment process to meet the various staffing goals across all levels of the ENAVATE and Celenia North America organization (Development, Delivery/Consulting, Sales/Marketing, Operations, Program Management, Managed Services, and Shared Services departments) Develop recruitment strategies to achieve required staffing levels Manage all recruiting activities for open positions to include sourcing, screening, interviewing, selecting and hiring candidates Create, streamline, improve and update recruiting process, procedures, forms and tools Maintain partnerships with hiring managers to determine characteristics, criteria, and needs of open/new positions Ensures there is an understanding of the job presented in reference to its requirements and the type of candidate sought Work with hiring managers and appropriate Business Unit leaders to develop specific recruiting plans for each open position Meet with leaders on weekly basis, if needed, to give updates and review applicant tracking spreadsheet    Execute sourcing strategies resulting in obtaining qualified candidates, including developing job posting content, posting jobs internally and externally, perform online searches and utilize online resources Create and update job descriptions as needed in cooperation with hiring managers Maintain and continue to develop and improve the company career page Review resumes and qualifications for appropriateness of skills, experience, and knowledge in relation to position requirements Prescreen candidates through resume/application and phone screen process.  Compile and present prescreening information and feedback to hiring managers and collaborate in decision to move forward with selected candidates Coordinate with candidates and hiring managers to schedule phone and onsite interviews Provide accurate and inspiring information to candidates about the company and position Support hiring managers through the interview process, including use of interview guides and forms and coaching on interview techniques and behavioral-based interviewing methodologies Develop and conduct training programs for hiring managers and staff designed to improve recruiting and hiring efficiencies Direct the efforts of employment agencies and search firms including negotiating and controlling employment related fees Develop and maintain professional relationships with college, university and community college placement offices as a source to generate qualified applicants Manage and coordinate all communication with passive and active candidates Participate in development of annual recruiting budget Perform reference and background checks on selected candidates and review results with hiring managers Coordinate and help to present offers of employment to selected candidates.  Coach hiring managers on process of extending verbal offers and negotiations Oversee the onboarding process for all new hires within the ENAVATE and Celenia North America locations to include coordinating all new hire training sessions with appropriate BU leaders and ensure all onboarding steps are completed Identify gaps in the hiring process and continuously work with others to improve processes, introduce new methodologies and measure progress Human Resources Create and participate in new hire orientations Ensure all current and new employees are provided with information about company policies (employee handbook), job duties, working conditions, wages, opportunities for promotion and employee benefits Administer the benefits package covering medical, dental, vision, COBRA, FSA/HSA and basic/voluntary life insurance and comprehensive 401(k) plan for all North America employees Devise timeline for payment of all benefit premiums; coordinate payment of 401(k) remittance with Accounting department Assist in analyzing and modifying compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements Manage and keep track of PTO for all NA employees Handle termination processes including the setup/removal of benefits; conduct exit interviews as part of the company's employee exit plan  Oversee and administer the payroll process for North America ensuring that payroll is submitted successfully, accurately and in a timely manner Foster an environment of good employee relations and customer service throughout the organization Perform quality work within deadlines with or without direct supervision Interact professionally with other employees and customers Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations Talent Acquisition Specialist 11/2014 to 05/2015 Company Name City , State Responsible for the recruitment of Shift Supervisors, Assistant General Managers, General Managers, Area Managers, and Regional Operation Managers across over 450 locations throughout the U.S. (carried a requisition load of over 200 openings nationwide) In charge of sourcing talent through CareerBuilder, LinkedIn Recruiter, Indeed, and Snagajob Execute legally complaint job postings to all internet sites, perform refreshes and removal as required Review applications and resumes and determine if they are a potential fulfillment of a position Conduct phone screens, interviews, background and reference checks Provide feedback on candidates to hiring managers, agencies and/or directly to candidates Generate offer letters and communicate with hiring/area managers at multiple locations and executive level staff on recruiting efforts and strategy Responsible for evaluating and implementing all recruiting best practices and strategies in conjunction with leadership team Provide "virtual" support and direction for field restaurant management team Train restaurant managers and multi-unit managers on effective recruiting strategies Keep track of candidates through Infor Talent Management online Applicant Tracking System and CareerBuilder TalentNetwork Help to develop new recruitment initiatives to satisfy the needs and demands of the business and increase recruiting effectiveness Manager of Employee Recruitment & Development/Recruitment Specialist 05/1999 to 10/1999 Company Name City , State The John Constanza Institute of Technology provides education, software, and consulting services to leading manufacturing corporations worldwide and considered the leader in Demand Flow Technology. Responsible for the recruitment of experienced software developers, software testers, sales managers, senior manufacturing consultants, and executive level staff. Lead consultants through the full recruiting lifecycle - conducted phone screens, on-site interviews, extended employment offers, and negotiated salary when necessary. Conducted recruiting searches via internet, employment ads, career fairs, and administered the employee referral program. Handled all employee issues for the Denver office (90+ employees). Conducted exit interviews and kept track of performance evaluations and status changes. Prepared monthly ER&D reports for the Executive Board which included current employee headcount, EEOC statistics, recruiting activity, staffing report, new hires, terminations, source trends, budget vs. actuals. Managed the ER&D department which included supervising the HR Generalist and Benefits Administrator. Regional HR Manager/Recruiter 01/1998 to 01/1999 Company Name City , State Provides business and technical consulting, custom software application development, and systems integration solutions for clients in the Energy & Utilities, Communications and Financial markets. Acted as Regional HR Manager for the Denver office (75 employees) which included: conduct all new hire orientations and exit interviews, handle all employee issues and HR administration, coordinate and participate in new hire training, benefits coordination, training and leave administration, and visa processing at the local/regional level, input data and any changes into the HRIS system. Participated in weekly management staffing meetings and drove the staffing initiative for the Denver office (created and managed staffing pipeline report, matched opportunities and staff on upcoming projects and supported communication between managers). Responsible for the recruitment of experienced software developers, technical/business consultants, project managers and IT professionals for the Denver office. Represent LCG at professional career fairs, place employment ads, conduct internet job searches, and handle all employee referrals. Lead candidates through the recruiting lifecycle - conduct initial phone screens, closing interviews, extend offers to all full-time, part-time, admin, temp, and contract to hire employees for the Denver office. Establish relationships with contracting agencies and act as primary contact for the Denver office. Advise managers on employee policies and guidelines. Corporate Recruiter/Staffing 05/1995 to 11/1998 Company Name City , State International business and information technology consulting firm specializing in business re-engineering, custom software development, change management, systems integration and implementation. Responsible for the recruitment of technical and functional IT professionals from college and open market. Represented AMS at professional job fairs, college campuses and special recruiting events. Reviewed thousands of college resumes to determine pre-selects for campus interviewing schedules. Created training curriculum and materials for our college brown bag interview presentations. Traveled to over 10 different colleges and universities to conduct campus interviews and participate in campus presentations. Facilitated weekly resolution meetings with interviewers and managers to make hiring decisions. Traveled extensively to Redwood City, CA to lead the college recruiting efforts of this new Telecom college hire location. Worked as part of the Denver-based recruiting team as a recruiter in all aspects of the hiring process. Acted as Staffing Coordinator for the Telecommunications Industry Group which included: informing the staff of available assignments and helping them to understand the staffing process, ensured that the professional staff was being challenged and leveraged optimally, attended weekly staffing meetings with department managers to discuss available staff and business needs, created and maintained ongoing staffing pipeline report. Human Resources Coordinator 06/1994 to 05/1995 Company Name City , State Coordinated the recruiting process, set-up interviews, screened candidates, and extended job offers. Conducted new hire orientations, handled employee inquiries regarding health, dental, 401k, HR issues, and company policies. Assisted with employee spending accounts and benefits administration, input employee information into automated HRIS database. Developed and administered service award program for employee appreciation. Planned and coordinated company sponsored programs such as the Annual Blood Drive, Health Fair and Employee Store. Education Bachelor of Science : Management of Human Resources 1997 Colorado Christian University City , State , US License : Colorado Real Estate Brokers Armbrust Real Estate Institute City , State , US Skills Recruiting, Staffing, Training, College Recruiting, Sourcing, Phone screens, Interviewing, Negotiation, Recruiting Events, New Hires, On-boarding, HRIS/ATS, HR Administration, Employee Issues, Terminations, Recruiting Best Practices, Performance Evaluations, EEO, Human Resources Management, Ms Office Suite

SENIOR BANQUET CHEF Professional Summary Dynamic Executive Chef with a broad spectrum of international experience in all facets of the hotel and restaurant operation, and an established track record in Food &Beverage Management & extensive knowledge in food & beverage management and culinary arts. Trained and educated in Europe with expert knowledge of Traditional French, Italian and American cuisines. A passionate Leader with a vision for outstanding customer service and team achievement, and driven by the financial and operational success of the organization. Skills Business operations expertise Inventory control and record keeping Trained in performance and wage reviews Natural leader Service-oriented Strong work ethic Work History Senior Banquet Chef 03/2014 to Current Company Name – City , State The W-Atlanta Midtown is a flag-ship property with 466 modern luxury guest rooms, 4 outlets including a farm to the table restaurant concept, 24-hour room service operation and full service luxury spa. Leader in charge of the entire Banquet and Garde Manger kitchen operations with over 40.000 sq. feet of banquet and meeting space, 3 kitchens, and a skyline wedding venue. Manage and direct a team of 8 cooks, 5 banquet attendants, 2 stewarding supervisors and 8 stewards. Successfully managed the conversion of the Jean Georges Spice Market, intoTrace Restaurant concept. Direct and coordinate all administrative duties and purchasing for the Culinary Department. Increased the GSI (guest satisfaction index) to a solid 4.67 ratio for the Banquet/Catering department. Custom created all menus and directed themed events for top ranking accounts and clientele. Improved food cost from 26% to a YTD foodcost of 24.1% by effectively managing production and accurately conducting purchasing methods and applying cost saving procedures. Strongly improved in house food production, and improving labor productivity below budget. Achieved a 97.6 point Steritech food safety score, and a 98 point score for the county health department. Executive Chef 04/2012 to 02/2014 Company Name – City , State The Emory Conference Center Hotel has 325 luxury guest rooms, 5 outlets including, a 250 seat restaurant, Club Lounge, room service, bowling lanes & Pub, and the Houston Mill House wedding venue. Directly Responsible for all culinary and banquets operations with over 40,000 sq. feet of meeting space. Leading and managing a team of 30 employees including a supervisory/management team of 5 people. All financials for a growing property grossing 8-10 million in revenue from the Food & Beverage Department. i.e. food costing, forecasting & flow-through for Revenue, labor, expenses, purchasing, etc). Created and maintained impeccable food preparation, visual aesthetic, and quality standards in all areas of the operation. Obtained excellent Unifocus scores for guest satisfaction ranging from 90-96% overall. Participated and contributed as a major decision maker for the F&B department in the ongoing improvement process and culinary program. Training & Development with direct F&B Management Training team. Achieved food cost and labor cost under budget and maintained excellent health inspection scores. Executive Sous Chef 08/2010 to 04/2012 Company Name – City , State The Loews Atlanta hotel has 414 luxury suites, a 120 seat Southern themed restaurant & bar, and spa. Directly responsible for managing and overseeing multiple outlets including a 120 seat restaurant, 24 hour room service, and over 37,000 sq. feet of meeting space including an 11,000 sq foot ballroom. 35 employees including a supervisory/management team of 5 people. Successfully coordinated and managed all banquet and catering functions, financials and administrate duties for a high volume property grossing 12-14 million from the Food & Beverage Department. Effectively hired, trained and developed a high performance culinary and stewarding team while maintaining all Loews Brand Standards and improved operating procedures. Maintained and improved all budgetary guidelines and increased guest satisfaction to number 1 in the Loews Corporation for the Culinary Department. Achieved outstanding health inspection scores throughout the year, and obtained an excellent employee survey record for the Culinary Department. Executive Sous Chef/Interim Head Chef 10/2007 to 08/2010 Company Name – City , State The Intercontinental Hotel features 422 luxury guest rooms, a 24-hour restaurant concept and room service, a luxury club lounge and themed bar, and 32,000 sq. foot of meeting space with a 12,000sq. feet ballroom that can accommodate 850 for seated dinners and 1,500 theater style or reception setting. Responsible for overall operation of Culinary Department in this 4 star, 5 diamond corporate flagship hotel for the Intercontinental Hotel Group. Improved food cost to 25% to a budget of 28.2% and maintained variables and labor cost within budgets at all times, and was strong contributor to both quality and profit for ownership. Directly responsible for all F&B outlets including the 24 hour French Bistro concept (Fine Dining), XO cognac Bar & Lounge, Room Service & Spa Dining, and Banquet and Catering Operations. Directly responsible for over 50 employees (Including the Leadership). Successfully operated as interim Executive Chef during transition from ownership, and effectively managed this process as well as the Culinary Department, all financials, and high profile corporate events for IHG. Banquet Chef Winery Chef 03/2006 to 10/2007 Company Name – City , State The Hotel Features 277 luxurious guest rooms, 6 Food and Beverage venues, Pool Bar and Golf Grill & full service spa. The Winery features a 120 seat Bistro, a fine dining prix fix restaurant, a Viking Cooking Studio and various Banquet venues. Responsible for all aspects of the Culinary Department with the direct emphasis on Banquets and Catering operations and overseeing 6 F&B outlets. Manager in charge in the absence of the Executive Chef. Manage and oversee the entire culinary team of over 40 employees including 4 Sous Chefs. Responsible for coordination of administrative duties, purchasing, menu planning and development & all out-door facilities. Promoted to Winery Chef in 2007. Education Bachelors Degree : Culinary Arts and Hospitality Management Nutrition and Restaurant Techniques 1 1998 RIVB Culinary Institute - City Culinary Arts and Hospitality Management Nutrition and Restaurant Techniques Business Administration 1 1992 Mavo College - City Business Administration Certifications Serv-Safe Manager Certified Certified in Managing a multi-cultural diverse workforce   Skills administrative, budgets, budget, concept, conversion, Cooking, clientele, Delphi, Dutch, Employee Relations, English, Features, financials, forecasting, French, German, Internet Literate, Leadership, Managing, Management Training, Market, Excel, Office, 97, Outlook, Windows 98, 98, NT, Word, Mill, profit, purchasing, quality, reception, Recruitment, safety, Spanish, supervisory

FINANCE SPECIALIST Summary To work in a professional environment and to provide the skills, knowledge and experience I possess to assistant in the success of any and all challenges and endeavors presented to me. Seasoned Financial Specialist with 20+ years experience managing accounting needs across multiple platforms. Advanced technical knowledge, including Quickbooks and Excel. Highlights QuickBooks software; Creative Solutions Accounting software; Microsoft Outlook, Microsoft Word and Excel; DacEasy Accounting Software Paragon and Real Fast Forms (real estate software programs) Evolv CS Electronic Record Keeping System Notary Public CONFIDENTIALITY in every aspect of the word. Excellent communication skills. Ability to recognize people's voices and faces and address them personally. Self motivated and work without supervision. Great organizational skills and ability to prioritize. Ethical approach to finance Goal-oriented Reliable Experience FINANCE SPECIALIST 11/2010 to Current Company Name City , State INITIALLY HIRED AS ACCOUNTS PAYABLE SPECIALIST, PROMOTED NOVEMBER 2012. ESSENTIAL FUNCTIONS INCLUDE ASSURE THE TIMELY AND ACCURATE PREPARATION AND COMPLETION OF PAYROLL FUNCTIONS IN CONJUNCTION WITH HUMAN RESOURCES, PREPARE AND POST MONTHLY JOURNAL ENTRIES TO THE GL. TRACK ACCOUNTING FOR STATE CONTRACT FUNDS. PREPARE MONTHLY AND QUARTERLY STATE REPORTS. ASSURE INPUT OF THE DAILY RECEIPTS AND RECONCILIATION. ASSURE ACCURATE RECORD KEEPING OF FIXED ASSET PURCHASES. RESPONSIBLE FOR OVERSEEING THE INVENTORY CONTROL PROCESS FOR THE AGENCY. ASSURE ACCURATE MONTHLY COMPLETION OF ALL REPORTS FOR THE ANNUAL AUDIT PROCESS. PREPARE AND PROCESS VOUCHERS FOR CITY/COUNTY FUNDING ACCOUNTS RECEIVABLE AND MAINTAIN SPREADSHEETS OF TRANACTIONS. BACKUP FOR ACCOUNTS PAYBALE SPECIALIST AND ACCOUNTS RECEIVABLE SPECIALIST. SERVE AS THE PRIMARY TRAINER FOR THE FINANCE FUNCTION OF THE CLINICAL RECORDS SYSTEMS. MANY MORE FUNCTIONS AS REQURED BY THE EXECUTIVE DIRECTOR AND HUMAN RESOURCES MANAGER. BOOKKEEPER 10/2008 to 02/2010 Company Name City , State FULL CHARGE BOOKKEEPING FOR SEVERAL COMPANIES ., (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS THAT ALSO INCLUDED KEEPING AND CODING DEPOSITS, BANK RECONCILIATIONS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC. OFFICE MANAGER, BOOKKEEPER 08/2008 to 10/2008 Company Name City , State FULL CHARGE BOOKKEEPING. (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC., INVENTORY OF ALL CHEMICALS TITLE AND ESCROW AGENT 08/2007 to 05/2008 Company Name City , State TITLE AGENT DUTIES include research and data entry for compilation of a Listing/Title Commitment. Entering data on FAST software system, any and all secretarial duties i.e. answering phones, typing, filing etc., entering and verifying batched data from the courthouse of recorded documents. ESCROW AGENT DUTIES include communication between all parties involved in the process of escrow, preparing HUD1 Settlement Statements, ordering deeds and finishing all loan docs. FULL CHARGE BOOKKEEPER/REAL ESTATE SALEPERSON 03/1995 to 07/2007 Company Name City , State Full charge bookkeeping for several LLC ventures, (i.e. accounts payable and receivable, all functions of payroll including all IRS reporting, depositing funds that also included keeping track of mineral checks and coding deposits as gross revenue less taxes, bank reconciliations, any and all secretarial duties i.e. answering phones, typing, filing etc., creating ads for real estate listings focusing great attention to RESPA guidelines, photography for ads, entering listings to the MLS system, writing real estate contracts and keeping up with all due diligence dates making sure all are abided by with follow-up actions through the entire transaction until closing, overseeing and representing East Slope Properties in all closings at the Title Company. Renew license plates for vehicles, receive monies from county residents for taxes, answer phones, filing, some typing, reconciling funds and transactions. Education Accounting 1990 BARNES BUSINESS COLLEGE City , State , US BARNES BUSINESS COLLEGE YEARS ATTENDED (1988-1990) Accounting Denver, Colorado Computer programming 1987 PARKS JUNIOR COLLEGE City , State , US PARKS JUNIOR COLLEGE YEARS ATTENDED (1985-1987) Computer programming Denver, Colorado High School Diploma 1985 BUFFALO HIGH SCHOOL City , State , US BUFFALO HIGH SCHOOL YEARS ATTENDED (1981-1985) High School Diploma Buffalo, Wyoming Skills Preparation of monthly data for submission to CPA for Financial Statement Preparation. Accounts Payable which includes vouchering, verifying coding applied to vouchers by other offices within the company, entering bills and paying them, Accounts Receivable, Full charge Bookkeeping, Payroll, Bank Reconciliations, Coding, Trial Balance Account Reconciliations, Office Manager, Marketing, Real Estate Contracts, Data Entry, Escrow, Organizational Skills, Inventory

INFORMATION TECHNOLOGY TECHNICIAN I Summary Versatile Systems Administrator possessing superior troubleshooting skills for networking issues, end user problems, and network security. Experienced in server management, systems analysis, and offering in-depth understanding of IT infrastructure areas. Detail-oriented, independent, and focused on taking a systematic approach to solving complex problems. Demonstrated exceptional technical knowledge and skills while working with various teams to achieve shared goals and objectives. Highlights Active Directory Group Policy Objects PowerShell and VBScript Microsoft Exchange VMWare experience New technology and product research Office 365 and Azure Storage management Enterprise backup management Disaster recovery Experience Information Technology Technician I Aug 2007 to Current Company Name － City , State Migrating and managing user accounts in Microsoft Office 365 and Exchange Online. Creating and managing virtual machines for systems such as domain controllers and Active Directory Federation Services (ADFS) in Microsoft Windows Azure (IaaS). Creating and managing storage in Microsoft Windows Azure (IaaS). Installing and configuring StorSimple iSCSI cloud array (STaaS/BaaS). Installing, configuring, and testing Twinstrata iSCSI cloud array (STaaS/BaaS). Collaborating on project plan for Office 365 migration. Developing detailed specifications for the Office 365 migration, including business-case documentation, cost benefit analyses, technical diagrams, and work flow documentation. Received training in MVC 4 for Visual Studio using .Net Framework 4/4.5 to develop application using HTML5 and CSS3. Installing, configuring, and supporting Linux machines for the open Wi-Fi network project. Compiling and generating statistical information concerning wireless network traffic using Cacti. Configuring wireless LAN router networking and security access. Installing and configuring wireless certificates. Developing detailed specifications for the acquisition of an Enterprise backup system including systems design, business-case documentation, cost benefit analysis, technical diagrams, and work flow documentation. Reviewing, evaluating, and analyzing departmental policies, guidelines, procedures, and standards with management and staff. Developing test scripts for acceptance, unit, and system testing of Hyperion Phase 1 and MiamiBiz Phase 2. Developing Quality Assurance and testing plan for Hyperion Phase 1 and MiamiBiz Phase 2. Debugging and logging of errors in Hyperion and MiamiBiz using Team Foundation Server (TFS). Participated in various phases of the project life cycle such as: determining requirements, design conceptualization, testing, implementation, deployment, and release for the Hyperion and MiamiBiz projects. Collaborating on project plans for Hyperion and MiamiBiz. Preparing presentations and documentation to demonstrate Hyperion and MiamiBiz functionality or design. Monitoring network traffic, and compiling and generating statistical information using Solar Winds. Collaborating on Disaster Recovery plan and procedures. Researching, evaluating, and recommending new hardware and new software. Communicating and defining systems design and requirements for new and existing systems and applications. Researching, evaluating, recommending, testing, and implementing third party software/utilities. Planning and designing network infrastructure changes – adding/removing servers, appliances, network logical flow. Reviewing, evaluating, and analyzing existing system and application viability with management and staff. Administering and maintaining shares on the file servers. Reviewing server logs to troubleshoot issues. Scheduling and applying hot fixes and security patches on the server infrastructure which includes the operating system and application software. Reviewing systems reporting in SCCM (System Center Configuration Manager). Resolving service requests escalated by the Help Desk or other technicians. Troubleshooting and analyzing and system problems for root cause analysis. Giving and participating in training and education programs to explain upgrades to end users. Migrating users' documents from local computer storage to shares on the file servers. Configuring, supporting, and maintaining file shares using Distributed File System (DFS) Managing, implementing, and testing Enterprise backup infrastructure systems such as the Symantec Veritas Netbackup, Symantec Backup Exec System Recovery/Livestate, and VRanger backup servers. Managing, configuring, and supporting DataDomain storage. Configuring and supporting Microsoft Windows Server 2003, 2008, and 2012. Installing, configuring, and supporting Microsoft Windows 7, Windows 8, and Microsoft Office 2007, 2010, and 2013. Installing, configuring, and supporting McAfee anti-virus software on servers. Migrating Exchange infrastructure from Exchange 2003 to Exchange 2007 and from Exchange 2007 to Exchange 2010. Supporting servers in the virtualization infrastructure using VMware vSphere. Installing, configuring, and testing Veeam virtual machine backup software and Virtual Desktop Infrastructure (VDI). Reviewing systems reporting in System Center Configuration Manager (SCCM). Administering and maintaining the Symantec Enterprise Vault servers. Managing the Active Directory Domain Controllers (DCs). Creating and maintaining Group Policy Objects (GPOs) in Microsoft Active Directory. Configuring and supporting Microsoft Exchange Active Sync on devices with Apple iOS and Android mobile operating systems. Configuring and supporting Blackberry devices on the Blackberry Enterprise Server to receive Exchange email. Developing, testing, designing, and implementing application scripts using languages such as command batch files, Visual Basic Script, and PowerShell. Creating policies and procedural documentation. Information Services Liaison, T Aug 2005 to Aug 2007 Company Name － City , State Troubleshooting hardware and software problems over the telephone and through remote PC administration software. Installing, configuring, and supporting McAfee anti-virus software on desktops. Installing, configuring, and supporting BBars computer backup software. Developing and maintaining websites on servers running Microsoft SharePoint Server and Internet Information Services (IIS). Supporting Systems Management Server (SMS) Troubleshooting LAN, WAN, Internet, and Intranet network and security access. Troubleshooting network connectivity issues related to TCP/IP, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) protocols, Internet Security and Acceleration (ISA) proxy server, and VPN. Troubleshooting web application/page issues, client browsers, and related software. Administering and maintaining of end user accounts, permissions, and access rights in in Microsoft Active Directory. Administering and maintaining of NTFS security permissions on the file servers. Installing, configuring, and maintaining hardware such as: servers, workstations, laptops, printers, and scanners in a Windows Enterprise environment. Installing, configuring, and supporting printers on the print servers. Installing, configuring, and supporting Microsoft Windows Server 2000 and 2003, Microsoft Windows XP and Windows Vista, and Microsoft Office XP, 2003, and 2007. Education Bachelor of Science , Information Technology 2005 Florida International Univeristy － City , State , United States Coursework in Programming, Web Administration, Network Administration, Database Administration, and Systems Administration – Linux Programming Languages: C++, Java, JSP, HTML, CSS, VB.Net, Bash, T-SQL Certifications CompTIA Network+ - 2014 Skills Active Directory, Azure, anti-virus, Backup Exec, backup, Bash, batch, Cacti, Cisco ASA, databases, DHCP, DNS, documentation, DataDomain, EMC, Enterprise Vault, ePO, file servers, firewall, GPO, HTML, IIS, ISA, LDAP, Linux, McAfee, Exchange, Microsoft Office, Microsoft Windows, security, policies, PowerShell, programming, proxy server, servers, scripts, SolarWinds, SQL, StorSimple, troubleshooting, TMG, Ubuntu, Visual Basic Script, VBS, Veritas Netbackup, VPN, VRanger, Veeam, VMWare, VDI, virtual manchine, NMap, ZenMap.

COMMUNITY ADVOCATE Summary Compassionat e social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.Eager to learn   Highlights 30 hour Domestic Violence Training Customer services training Proficient in Microsoft Office: Excel/Word/PowerPoint/Publisher/Outlook Type 50 WPM Leadership Training Mental Health Facilitator Skilled DV Facilitator Skilled Advocate Violence prevention Attentive listener Sensitive Empathetic Detail-oriented Excellent interpersonal skills Accomplishments Developed a 10 member supported partnership that helped victims of domestic violence get housed, gain skills, employment, and ongoing support that resulted in sustainability. Experience Community Advocate February 2015 to February 2016 Company Name － City , State Developed and maintained resources for walk-in clients with emergent needs. Participated in additional training requirements in an effort to stay abreast for the ever changing rules and regulations associated with the various governmental programs Interviewed clients about pressing issues including safety needs, food, clothing, housing, finances, employment, and physical and mental health to determine nature of client need Helped identify inner capacities connecting to external resources and resource systems Advocated and educated clients on housing and how to work through barriers that prevent housing. Facilitated and Co-facilitate community support groups utilizing psycho education module Compiled records, collects data, and prepares reports and conducted outcome measurements with assessment tools Organized and assisted with outreach and presentation including resource tabling Ensured all services are adhered to confidentiality laws and standards and principles Advocacy Based Counseling Participated in community committee teams which included task forces, and event planning Provided appropriate group boundaries assist education our reach manager with program development, tracking and reporting Advocacy based counseling in accordance to WAC 388-61A Chapter 70.123 RCW Created partnerships and collaborations that best suited clients at the YWCA On-Call Domestic Violence Advocate/Intern for Children's Program /YWCA 2013 Performed crises intervention and safety planning Conducted shelter intake including screening, interviews, orientation to shelter facilities. Collected and entered client data and service data in computer system Supplied administrative support when needed Monitored alarms and cameras and maintains the security of shelter entrances and performed safety through Modeled, explained and enforced shelter rules, policies and procedures Communicates donation, volunteer or supply request appropriately Provided secure and sound structure of activities that aligns with the vision of the YWCA through the use of communication and applied principles Helped contribute to meaningful activities that provide an outlet of creativity that fosters ingenuity and leadership skills in youth. Ensured shelter is neat, clean and in adherence with state and local health standards Supported the holistic healing, resilience, and developmental growth of children/youth impacted by Domestic Violence and other trauma Developed, plans, and implements curriculum for children ages 6-12 years, in conjunction with Children's Program Manager and other program staff. Maintained a predictable and consistent rhythm in the program as well as expectations, boundaries and guidelines. Helped children/youth develop their own safety plan and build safety skills. Assisted children/youth with skill-development. Adapted to changing program needs and available to work a flexible schedule, as needed Partnered with parents in supporting the overall social, emotional, cognitive and developmental health of their children Assisted children/youth with skill-development and develops and maintains a clean, orderly, developmentally rich and safe program space. Maintained a caseload of 15 plus client case loads working under strict confidentiality and strict time limits Consulted with other professionals regarding the treatment of specific clients. Educated clients and their families regarding other community resources. developed workable solutions for recurring problems for individuals and families. Managed caseloads and acted as an advocate for client rights Provided support to homeless clients, and connected them with community resources. Volunteer Coordinator/Assistant Treasurer September 2013 to June 2015 Company Name － City , State Recruited volunteers and publicized volunteer opportunities appropriately matching positions to volunteers. Created and Managed a database for volunteers Participated in planning, implementation, of fund raising ideas and events Assisted in keeping financial records of all PTA activities using QuickBooks Maintained continuous and direct communication with president and treasurer Secured signatures on necessary documents Enforced risk management compliance Assist with preparation of semi-annual audits. Administrative Assistant January 2011 to January 2014 Company Name － City , State Answered multi-lined phones Filed documents Updated database Created documents and dispersed them to various departments and churches Set up presentations through PowerPoint Created and prepared materials for various events Provided data entry Took memos sent and received correspondence Worked various computer programs/sorted mail. Increased meeting efficiency by developing meeting agendas. M aintained and organized master Resident Index and information files in master database. Retention Specialist January 2008 to January 2009 Company Name － City , State Answered and received calls in a timely manner Deescalated customer grievances Data Entry and processed payments Upgraded and sold various packages Started, transferred, and disconnected services Retained clients. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Education Bachelor's Degree : Human Services Management , 2017 University of Phoenix － City , State , King Human Services Management In progress Training at YWCA Domestic Violence agency Skills administrative support, Counseling, creativity, client, clients, Customer services, Data Entry, database, event planning, financial, fund raising, leadership skills, Leadership Training, materials, mental health, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, neat, cameras, policies, presentations, program development, progress, QuickBooks, reporting, risk management, safety, sound, phones, trauma, Type 50 WPM, vision

SALES CONSULTANT, INTERIOR DESIGNER Professional Summary Results-oriented sales professional eager to join a reputable organization. Hardworking consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise managing key milestones and delivering exemplary customer service. Highly enthusiastic with ability to absorb information rapidly and make a correct response. Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County. Education Bachelor of Science : Accounting And Finance Moscow Finance University - City Interior Decorator : Interior Design Interior Decorators Institute - City Personal Trainer And Nutritionist : Athletic Training And Nutrition , 02/2014 NASM - City Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County.

PERSONNEL SECURITY SPECIALIST Summary Dedicated Security Specialist professional that possess and excutes a broad knowledge of division processes to include Personnel Security, Information Security, Physical Security and Industrial Security. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. Highlights Security Asset Protection Professional Certification (SAPPC) Security Fundamentals Professional Certification (SFPC) Cleared for Top Secret information and granted access to Sensitive Compartmented Information based on a Single Scope Background Inestigaton. (Open PPR, 204 12 12) Joint Personnel Adjudication System e-QIP  Microsoft Office Accomplishments Deployed in support of a Joint Special Operations Task Force in the CENTCOM Area of Responsibility (AOR). Provided full-spectrum security support to include Personnel Security, Information Security, Physical Security and Industrial Security. Worked with joint personnel from all services, as well as other government agencies. Experience Personnel Security Specialist 05/2014 to Current Company Name City , State Personnel Security Specialist within a Joint Command  Presides over daily personnel security-related activities and maintenance of the established personnel security program in accordance with DoD Regulation 5200.2-R, Army Regulation 380-67 and knowledgable of other DoD and federal agencies Personnel Security Program policies  Conducts prescreening interviews for Sensitive Activities (SA) position candidates Conducts interviews with personnel requiring security clearances and provides assistance on use of e-QIP Processes fingerprints in conjuction with initiating Single Scope Background Investigations (SSBIs) and National Agency Checks with Local and Credit Checks (NACLC) Conducts Local Records Checks (LRCs) with Provost Marshall Office (PMO) Communicates and coordinates directly with the Office of Personnel Management (OPM) along with the DoD CAF Assists command personnel in completing rebuttal packets to Letters of Intent (LOI) to Deny/Revoke an initial or current security clearance determination with Statements of Reason (SOR) in response to DoD CAF correspondance Oversees the suspension of all security clearances when denial or revocation is being recommended to the DoD CAF by commanders Managed and maintained the Personnel Security Management (PSM) net in JPAS for the command Grants Interim Secret and Top Secret access Self-taught e-QIP and assists subordinate units with the use of e-QIP Implements, monitors, reviews and evaluates personnel security investigations Provides assistance to individuals when derogatory information develops in the course of the investigation Provides training to Assistant Security Managers (ASMs) on use of both JPAS and e-QIP Conducts classification reviews Conducts preliminary inquiries into security violations and possible compromise of classified information Coordinates and conducts various Focal Point briefings for military, civilians, and contractors Conducts facility inspeciations to ensure compliance with regulations Security Specialist 07/2012 to 05/2014 Company Name City , State Direct assistant to the command Special Security Officer (SSO) on all matters pertaining to personnel, information, physical and industrial security Continuous management and reporting on the administration of SCI-associated security programs Enforcement of all rules and regulations to ensure that the Sensitive Compartmented Information Facility (SCIF) complied with all applicable construction and physical requirements, standards, and regulations Management and supervision of personnel and daily activities within the view of the Special Security Office Managed and maintained the Personnel Security Management (PSM) net on JPAS for over 5000 personnel, staff and transient Advised higher level management officials by preparing narrative reports that identified security deficiencies of findings and recommendation for corrections of the deficiencies Awarded for outstanding performance in providing 166 civilians and 66 foreign nationals with security clearance background checks associated with the Magnum Night Training Exercise Assisted in the development of the initial SSO Plan of Actions and Milestones (POA&M) to reaccredit a SCIF Conducted random and effective entry/exit reports (badge trace) via security software and video monitoring Conducted physical workspace and personnel security inspections Assisted the SSO on all matters pertaining to the annual SCIF inspections Managed handling, storing, and destruction of classified materials in compliance with DoD directives Enforced security policy on matters pertaining to processing, dissemination, and controlling of classified materials daily Conducted security indoctrinations utilizing digital media support equipment Coordinated SCI conference rosters and verify eligibility and access Coordinated and track polygraphs for eligible individuals Coordinated the foreign visit requests (FVR) and security clearance background checks for all foreign nationals in support of international training exercises Ensured all SCI personnel are educated on the DIA SCI Administrative Security Manual (M1), NAVSUP to DoD 5105.21-M-1, ICD 503, DCID 6/9, ICD 704/705, SSO Navy BANIFs, Joint DODIIS and JANFAN series of instructions, DoD, and National Industrial Security Program (NISPOM) for handling Special Intelligence and SCI material managed the SCI Courier System and enforced strict compliance with security regulations established by Defense Courier System. Assistant Command Security Manager/ Aviation Ordnanceman 01/2008 to 01/2011 Company Name City , State Maintained and organized file management for over 1500 security recordsfor military , civilian and contractor personnel per SECNAVINST 5510.36 instructions Utilized Joint Personnel Adjudication System (JPAS) to enter data and verify U.S. Navy personnel security information Tracked clearance eligibility and access for over 1500 personnel Sorted applications, fingerprints, scheduled OPM notices, closed investigations, adjudications, SF-86s, SF-85Ps, investigations for military and civilians programs Conducted personnel security interviews, as required, to clarify allegations of a questionable nature with regard to security clearance eligibility Administered record checks utilizing Single Scope Background Investigations, National Agency Checks, National Agency Checks with Inquires and Secret Periodic Reinvestigations to determine and recommend security level eligibility Assembled and loaded ammunition for an average of 4-5 Naval helicopters daily Serviced aircraft guns and accessories when ship was in port Stowed, assembled and loaded aviation ammunition including missiles, bombs and rockets Assembled tests and maintained air-launched guided missiles Supervised 12 sailors in the operation of aviation ordnance shops, armories and stowage facilities Education Masters of Education : Curriculum and Instruction 2015 Concordia University Bachelor of Science : Criminal Justice 2013 ECPI University Job Related Training Naval Security Manager Course, S-3C-0001; DoD SCI Security Officials Course; SSO Navy SSO/SSR Professional Training Course; SERE 100.1 Level A Code of Conduct Training Course (FOUO); FSO Program Management for Possessing Facilities Curriculum; FSO Orientation for Non-Possessing Facilities Curriculum; Safeguarding Classified Information in the National Industrial Security Program Course and Exam; Basic Industrial Security for the Government Security Specialist Curriculum; Introduction to the National Industrial Security Program (NISP) Certification and Accreditation Process Course and Exam; NISP Self-Inspection Course and Exam; Risk Management for DoD Security Programs; Information Security Emergency Planning; Introduction to Personnel Security Adjudication; Security Policies, Principles and Programs Course and Exam; Introduction to DoD HSPD-12 CAC Credentialing Course and Exam; Completed All Eight Certification Courses Related to e-QIP; Completed All Training for Operation and Administration of JPAS/JCAVS; Transmission and Transportation for Industry Course and Exam; Developing A Security Education and Training Program Course; Visits and Meetings in the National Industrial Security Program Course; Personnel Clearances in the NISP Course and Exam;   Facility Clearances in the NISP Course and Exam (November, 2013) NISP Reporting Requirements Course and Exam; Understanding Foreign Ownership, Control or Influence (FOCI) Course; Industrial Security Facilities Database (ISFD) Facility Clearance Verification and Notifications for Industry; Special Access Programs (SAP) Overview; Social Networking; Integrating Counterintelligence (CI) and Threat Awareness into Security Programs Course; Sensitive Compartmented Information (SCI) Refresher Course and Exam; Temporary Sensitive Compartmented Information Facilities (T-SCIF) Training; Completed an additional twenty-five online courses pertaining to Information and Personnel Security Professional Affiliations Military Intelligence Corps Association (MICA)

CHEF Summary Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Strong creative vision Management skills Strong communication skills Adaptable Creative Team player Accurate money handling Verbal/written communication Hard-working Inventory control Sound judgment Computer-savvy Calm under pressure Complex problem solving Experience Company Name April 2015 to Current Chef City , State Cooking and Prepping food for guests Daily inventory assignments providing friendly customer service Accomplishments being a proactive team player, and being able to be willing to see a problem through to the end. Company Name October 2011 to August 2013 head cashier City , State my responsibilities were to provide  customer service to the customers. and handling daily money counts. also to provide change to other cashier Company Name March 2010 to December 2011 Head Cashier City , State provide a comfortable environment for customers , knowledge of movies and videos. maintain inventory counts of merchandise and other product, daily cash counts  Education High School for Environmental Studies 2008 High School Diploma City , State Kingsborough Community College Liberal Arts City , State Personal Information Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Always eager to learn and achieve new goals and overcome different tasks Core Strengths Sharp problem solver Active listening skills Strong organizational skills Energetic work attitude Courteous demeanor Adaptive team player Willing to relocate: Anywhere Skills balance, Cashier, Cooking, customer service, delivery, Forklift Operator, inventory, market, Microsoft Excel, Microsoft Word, natural, oil, organization skills, problem solving, shipping, team player, video editing, well organized, visual effects, adobe premiere

INFORMATION TECHNOLOGY SPECIALIST/SYSTEM ANALYSIS Summary I have over 10 years of professional service in Information Technology Support and Technical Operations in working with the Federal Government and private sectors. I have a broad knowledge and expertise in strategic planning, IT Business Systems, Network Operations, IT Security and System Analysis. My goal is to secure permanent employment within a outstanding organization that offer opportunities for growth and advancement, while implementing a high degree of professionalism, enthusiasm, initiative on a daily basis. Highlights Active Top Security Clearance/SCI Certified Cisco Network Associate Certified CompTIA Security+ Microsoft SharePoint 2010 Train Experience Company Name February 2015 to May 2016 Information Technology Specialist/System Analysis City , State Serve as IT System Analyst; assist with business process improvement efforts, responsible for the physical setup of computer workstations, configuration of Microsoft Outlook 2013, operation, and integration of hardware and software components associated with databases that support the Department of The Army. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Collaborate and work together with Joint Service Provider, Information Technology Agency, DISA and Video Teleconference Team, coordinate and implement superior IT services to Army G-3-5-7staff and customers. Develop document and implement IT asset management program to identify the location and maintain accountability of IT equipment. Serve as Contract Office Representative, effectively manage Verizon service contract, in business systems tools such as Contractor Performance Assessment Reporting System (CPARS) and Wide Area Work Flow (WAWF). Manage IT related issues in through trouble ticketing system known as Remedy. Coordinate with custom care liaison regarding Technical Assessment and Cost Estimate, Life Cycle Replacement. Prepare documentation on complex systems, processes in assigned functional area of responsibility and maintain business continuity plan. Manage copier and printer inventory program Serves as Entitlement Manager for DoD Enterprise Email system, create distribution list, email accounts, restrict and grant permission to both individual and group emails. Responsible for analyzing new information technology equipment and conduct testing of product and services. Responsible for migration of ISDN and VOIP telephone systems of over 1500 users. Ensure corrective actions to restore operational services the Verizon software applications. Provide technical assistance and desktop support on various operating systems and applications. Conduct information assurance and security training and manage network account access requests. Serve as an advisor to the Chief Information Officer on matters relating to security vulnerabilities and threats to G-3-5-7's computer systems. Develop corresponding security countermeasures necessary to protect technical, complex, sensitive and classified information processed on Army computer equipment. Provide technical support and assist in preparing and implementing policy guidance to G-3-5-7 organization. Evaluate adequacy of new or revised information security policy, standards, and procedural guidance and support for the protection of information technology systems. Work closely with program and project activities to develop safeguards for the computers that are connected to Army networks. Review operational and technical security aspects associated with specific sites and facilities to determine vulnerability and threat. Company Name October 2013 to December 2014 Information Technology Specialist/Network Administrator City , State Serve as a system analyst; primary job duty is to monitor servers and load balancers activity through sophisticated software applications such as HP Business Services Manager, HP Network Node Manager, and HP Operation Manager for UNIX. Schedule application stop monitoring through platform on mainframes. Assist both national and international Boeing and AT&T customers when alarms are received from voice over internet protocol telephone, Break/Fix, wireless LAN control (access point) circuit, catalytic switches, routers, servers and flight line managed applications. Preform triage procedures then trouble shoot and escalate service ticket, assign tickets into the appropriate network or global group for further investigation (usually Tier 3 IT help desk or higher support). Operate and utilizes various software applications to include but not limited to: SPARK instant messaging, Same Time Lotus Notes, Microsoft LYNC, and Network Data Viewer (NDV), Remedy ticketing, Riverbed, Names and Address Management System (NAMS), Circuit Design & Configuration (CDC) and Cisco Prime. Daily reports, manage ticketing disposal and conduct shift change brief. Monitor functionality, information assurance, security, and integrity of internet services; troubleshoots and resolves technical problems with the design and delivery of internet services; collects and analyzes internet service usage and performance statistics; evaluates new internet services and technologies; and provides technical advice to internet content providers. Company Name April 2005 to July 2013 Information Technology Specialist City , State Knowledge of data communications, networking equipment such as wide area network, local network routers, switches assist in trouble shooting devices and computers with end users. Coordinates and schedule with ATT internet provider to set up and install voice teleconferences (VTC) through Polygram system, provided IT telephone support, customer service, employ Microsoft Windows 7, and operating systems upgrade. Image hard-drives through use of Ghost Cast server, unlock computers through Dame Ware remote access, and utilize active directory program, reset pins and passwords. Ability to support common applications and access/password management used in the industry, including Microsoft, Active Directory, Resource Access Control Facility (RACF) environments. Knowledge of information systems security policies and assurance. Enterprise server, LAN, e-mail system administration experience and issue help desk trouble tickets. Managed highly classified telecommunication materials. Received and distributed sensitive items to over 100 organizations with no deficiencies. Maintained and tracked incoming/ outgoing security material. Assisted with the standard procedure to ship and package of electronic equipment. Issued special telecommunication encryption keys to civilian companies and military commands. Provide strategic planning and operation support to command group in Germany. Preformed analytical, technical and administrative work planning, daily inventory, diagnose and respond to customer incident reports, site evaluation to ensure clients are incompliance, resolved issues with loading keys into electronic simple key loader, prepare reports, brief clients and higher chain of command and supervised four personals. Implemented and preformed retention control program of military personnel. Providing guidance on administrative and military personnel matters. Installs, maintains, and troubleshoots Signal support equipment and terminal devices. Installs, operates, and maintains designated radio and data distribution systems. Maintains selected electronic devices. Performs Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment. Prepares maintenance and supply requests for unit level Signal support. Operates and performs preventive maintenance checks and services on assigned vehicles. Supervises, installs, maintains and troubleshoots Signal support systems and terminal devices, to include radio, wire, and battlefield automated systems. Provides technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment. Disseminates information services policy Installs, operates and performs preventive maintenance checks and services on power generators. Performed duties as an aviation operations specialist in the primarily job responsibility to schedule and dispatch tactical aircraft missions. Operate one of the largest fleets of aircraft in the world and keep them running safe and efficient. Process local and cross-country flight clearances. Check accuracy of flight plans and coordinate them. Maintain flight logs on incoming/outgoing flights and individual flight records. Alert crash crews of emergencies. Interpret and post weather reports. Company Name March 2004 to April 2006 Data Entry Specialist City , State Served as a medical reviewer and data entry processor of DOT physical examines of various clients into medical system program Occulink, Microsoft excel for tracking of missing information. Performed administrative duties, customer service, maintained files, and medical records. Correspond and coordinated with medical professionals, performed client audit, analyst. physical exams to ensure accuracy of medical history, educated clients on quality assurance, proper data processing, expedition of timely feedback, exams and increase productivity. Process data entry and transmits data to appropriate site. Edits and performs quality assurance and quality control checks during the input of data from source documents. Assists in quality control edits by retrieving reports for the data collectors and Team Chief. Organizes all completed source documents and mail with appropriate attachments to filing site. Makes weekly transaction tapes along with weekly form counts and prepares tapes and forms to be mailed to appropriate site. Plan and schedule installation of new or modified hardware, operating systems, and applications software. Maintain systems configuration and manage installation and integration of systems fixes, updates, and enhancements. Oversee/perform equipment installation or relocation, testing and acceptance processes. Analyze and evaluate work concerned with integrated systems of computer programs and/or computer equipment. Develop and document systems administration standard operating procedures. Education GRANTHAM UNIVERSITY 2017 Master of Science : Information Management Technology City , State SAINT LEO UNIVERSITY 2015 Bachelor of Business Administration : Management City , State SAINT LEO UNIVERSITY 2013 Associate of Arts : Liberal Arts City , State Additional Information Active Top Secret Clearance, Graduate of Signal Systems Support Advance Leader Course in Information Systems and Networking training, Military Good Conduct Awards, Overseas Ribbons, Operation Iraq Freedom Award, Global War on Terrorism Award, and Certificate of Appreciation. Golden Harvest volunteer community services. Recognized as Non-Commission Officer of the Month December 2012 and a candidate for Battalion Non-Commission Officer of the year March 2012. Skills Active Directory, Microsoft Outlook 2013, Windows 7, Windows 10, system security, data automation, Circuit Design application, UNIX client server, interpersonal skills, hardware and software installations, network systems, content encryption, customer relations, desktop support, telecommunications, databases query, electronic filing, forms, Microsoft Windows deployment, software Imaging, contract specialist and acquisition. Supply and property inventory, WAN, LAN, Lotus Notes, mainframes, materials, trouble shooting and ticketing systems, network security,policies, formal presentations, quality assurance, Life Cycle Replacement (LCR), radio communication, geographical statistics, strategic planning, supervisor, Cisco switches and routers, system administration, and technical support.

BUSINESS DEVELOPMENT ASSOCIATE Summary I appreciate your time! I am a high performing and advanced sales professional of 10 years that can benefit your company. I know I would be a great asset to your company and here are a few of my thoughts why: I have 10 years of experience in sales and customer service, both in the auto and the software industry. In both avenues, I thrive to take on the consultant role to do what is best to serve the client and advance the company that I work for in a solution based approach. I know that value of organization, tracking my progress, and making goals to grow by, and identifying with the customer's needs and challenges. In my current role at Thomson Reuters as an inside technical sales representative, I have sold almost $3 million in sales over the last 6 years, and I have helped hundreds of accounting firms improve their technical process through knowledge of complex systems and software that is applied to the accounting & tax industry. I believe in strong customer relationships and exceptional customer service. I have in depth experience working in the understanding of technology, SaaS products, technical presentations, and implementation of advanced business solutions. I have proven to be a high achiever in this fast-paced technical sales role. I have also served in other capacities in my role from product support, team leadership, and achieved to be a Presidents Club Member in the 2013 calendar year as one of the top 10% in sales for Thomson Reuters. Also, I have 10 years' experience as a pastor, teacher, and counselor, which has flowed into my sales role to do business with integrity, knowing how to relate to a plethora of people, and seeking to do what is best for client success. I also have 4 years of sales experience working for Toyota Motor Company and thrived in the knowledge of product and quality customer service under the Kaizen Philosophy of doing business. Personally, I am a father of seven children who believes in life balance. I am an athlete of 30 years, who has run half-marathons, excelled on a college cross country team, and has practiced the discipline of nutrition and exercises most of my adult life. Skills Career Summary - Sales Professional I am a professional that has extensive training and experience in technical sales, counseling, administration, customer service, and leadership development. My career objective is to work as part of a team of people, whose goals and ambition is to move a company forward to success in growth and profit. I fit best in a place where creativity and vision are welcomed and technology and personal growth thrive. I offer skills in the use of Microsoft products, leadership training, event planning, and customer service and support. I have what it takes to create vision, establish and track goals, and become a catalyst of influence through integrity and a positive attitude. Core Strengths Technical Sales Professional Customer Focused Service Proven Sales Success Influencer, Organizer, Team Builder Engaging Public Speaker Accomplishments Top in Core Sales in 2010 for Accounting CS. Top in Core Sales in 2010 for Accounting CS Payroll. 2011 Awards: Top in Core Sales in 2011 for Accounting CS 2012 Awards: Top in Core Sales in 2012 for Accounting CS Payroll. Top in Core Sales for Training Sales 2011 Bronze Sales Award in 2011 for over $300, 000 in Transition Sales of Accounting CS. 100% Quota Achievement 2012 $150K Revenue Increase 2012 Silver Revenue Achievers Club 2012 2013 Awards: 110% Quota Achievement. 150K Revenue Increase. Platinum Revenue Achievers Club Top Units Sold for Scheduled Training 2013 Presidents Club Award. Experience Business Development Associate 01/2009 to Current Company Name City , State Top sales professional in my second year at Dunning Toyota averaging twice my minimum quota for the year. Chosen one of three sales professionals to be observed by CEO of Thomson Reuters Sales, Jim Colantino, on my personal approach and strategy with Transition Sales. Sales leader in a new product launch for the first two years of Accounting CS selling over $695,000 of product, support, and training. Member of the Presidents Club in 2013 for top sales performance of global sales professionals at Thomson Reuters. Through a positive focus and passion for core team continuity, I was chosen by the managing staff of Thomson Reuters Tax and Accounting to be part of the Culture Champion Team to initiate positive team dynamics and cultural change for 110 sales professionals. Over eight years of professional sales experience with a credence of self-learning and continuous growth. Led 200 volunteers in the purchase and renovation of a 25,000 sq. ft. facility to accommodate a congregation of 800 people within a 6-month period. Supervised 5 paid support staff and 15 volunteers to sustain and support a viable non-profit organization which grew in attendance and expanded into a neighboring town. Commissioned a team of 40 volunteer leaders to administrate a three-day "Woodstock-like" music festival attracting 15,000-20,000 people annually and having a positive impact on the youth culture. Relational Style Motivation. Motivated a community of 2,000 volunteers to serve in multiple teams that supported an event that provided camping services, food service, security, registration, entertainment, and seminars for an event that attracted over 20,000 participants. Built a relationship with the Wilmore City council that became strategic in further advancing the growth and outreach of a non-profit music festival, and also provided a new relocation effort to further advance the organization. Achieved top sales position in automotive sales within six months due to the understanding of buyer's motives and selling process. Results Oriented Administration. Organized a leadership team that maximized an established a dynamic children's ministry program giving children their own place of learning and growth within a church congregation. Engineered a creative and quality music festival run by a volunteer staff and attended by over 300 participants from southeast Michigan. Provided quality customer support for tax software during peak tax season. Senior member of a specialized team for the new product launch of advanced accounting software helping accountants' transition successfully from a legacy product by working closely with development, support, and training to assist in the transition of the next generation software. Sales and Leasing Consultant 01/2005 to 01/2009 Company Name City , State 01/2000 to 01/2005 Company Name City , State Education and Training Master of Divinity Master of Arts : Counseling Asbury Theological Seminary City , State Counseling Bachelor of Arts : Psychology Asbury College City , State Psychology Skills Accounting, accounting software, approach, automotive, council, counseling, creativity, customer service, customer support, event planning, focus, leadership, Team Builder, leadership development, leadership training, managing, Microsoft products, next, Organizer, peak, profit, Public Speaker, quality, renovation, Reuters, sales experience, selling, Sales, seminars, strategy, strategic, Tax and Accounting, tax, Technical Sales, vision Additional Information Limited License Professional Counselor - License Number 6401006038

DIRECTOR OF BUSINESS DEVELOPMENT Summary Self-starting business development expert with 20+ years as a top sales performer in various markets. Highly motivated and comfortable with new ideas, innovative products, corporate sales and start-up environments. Highlights Established track record of exceptional sales results Excellent communication skills Compelling leadership skills Results-oriented Self-starter Exceptional multi-tasker In depth knowledge of sales process Process-driven Experience Director of Business Development , 06/2014 to Current Company Name - City , State Increased sales revenue for software products in the blood banking industry. Managed budget forecasting, goal setting and performance reporting for all accounts.Identified strategic partnerships and gathered market information to gain a competitive advantage.Delivered performance updates, quarterly business reviews and planning meetings.Negotiated rates to cut costs and benefit corporate partnerships.Identified, coordinated and participated in client relationship-building activities and meetings.Developed growth plans by identifying key clients, key targets and priority service lines. Director of Business Development , 06/2014 to Current Company Name - City , State Achieved 125% of quota within the first year for sales of custom software development services.Cold and warm called 30 new and existing accounts per day. Generated new accounts by implementing effective networking and content marketing strategies. Managed budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered performance updates, quarterly business reviews and planning meetings. Director of Business Development , 07/2014 to Current Company Name - City , State Executed industry validation of new product idea. Conducted product management for UI and front end development of new online marketplace. Developed marketing and sales strategy for onboarding suppliers and buyers. Director of Sales Operations and Business Development , 08/2011 to 06/2014 Company Name - City , State Implemented processes and procedures for sales, project management, and marketing for UI/UX service company. Developed strategic partnerships with key corporations for distribution and referral networks. Created marketing and business plans for top producing Realtors resulting in 48% increase in revenue. Designed and implemented new business model for leading profiling firm. Managed development of new assessment including new User Interface and CRM. Sales Director , 06/2009 to 08/2011 Company Name - City , State Achieved 172% of quota within the first year as Sales Manager of website development company. Increased sales revenue by 125% by second year. Managed 36 direct reports. Hired and trained all sales staff.Generated monthly and annual sales reports.Created and directed sales team training and development programs. Regional Publishing Consultant , 12/2007 to 08/2009 Company Name - City , State Implemented strategic plan to launch CA branch of Nashville based publishing company. Established regional awareness for regional services. Created presentations specific to marketing needs of potential clients. Developed strategic partnerships to establish referral network. Conducted C-level and director level presentations. Senior Sales Representative , 01/2004 to 11/2007 Company Name - City , State Most new customers company-wide 05 for real estate enterprise software company. Most revenue from new customers 06 - Increased revenue by 115%. Top Producer 07- Increased revenue by 60%. Averaged 85 outbound calls per day. Shared product knowledge with customers while making personal recommendations. Resolved customer complaints. Led sales team at national conventions and regional training courses. Owner , 03/1999 to 02/2004 Company Name - City , State Grew company from home office and one truck to 3 regional offices and 9 trucks for food distribution business. Negotiated contracts for products, assets, and resources to drive lower operating costs. Leveraged sales to increase quality and bulk pricing of products. Recruited, hired and trained sales staff. Provided customer support and ran service calls. Branch Manager , 04/1996 to 03/1999 Company Name - City , State Increased monthly sales by 230% by implementing strategies to develop and expand existing customer base. Maintained fleet of 10 delivery trucks. Recruited and hired to ensure all sales/delivery vehicles were generating revenue. Created and performed sales training programs for new and current sales staff. Managed store inventory and reduced waste by 85%. Education Masters of Business Administration : Business Strategy , 2013 Western Governors University - City , State , USA Bachelors of Science : Business Management , 2011 University of Phoenix - City , State , USA Biology/Pre-Medicine Oklahoma Baptist University - City , State , USA Skills New Business Development Sales Management MS Office Suite Salesforce / CRM

INFORMATION TECHNOLOGY SPECIALIST Professional Summary Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Skills Desktops, Ethernet cables Cisco routers Video & Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Desktops, Ethernet cables Cisco routers Video & Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Experience with Information Technology  Strong  software and application knowledge such as Avaya,Microsoft Office,and Remedy Installing,adding and deleting user accounts with Active Directory Ethernet cables Video & Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Experience with Information Technology  Strong  software and application knowledge such as Avaya,Microsoft Office,and Remedy Installing,adding and deleting user accounts with Active Directory Experience with Information Technology Service Managment (ITSM) Ethernet cables CD-ROM Drives Scanners TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Experience with Information Technology  Strong  software and application knowledge such as Avaya,Microsoft Office,and Remedy Installing,adding and deleting user accounts with Active Directory Experience with Information Technology Service Managment (ITSM) Work History Information Technology Specialist , 02/2018 to Current Company Name Defines scope, plans and deliverables for assigned projects Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations Confirms and prioritizes project plans and deliverables with the customer, participates in business and technical information technology solution implementations, upgrades, enhancement and conversions Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems Applies metrics to monitor performance and measure key project criteria Performs maintenance and troubleshoots network connectivity, printer, and other hardware issues for both uses on site and those that are remote Assists users with deployment and maintenance of desktop workstations. 06/2016 to 01/2018 Company Name Diplomatic Security Service for the Department of State Protected U.S. diplomats while visiting foreign dignitaries for diplomatic missions Maintained security awareness in a federal environment Assisted in employee management Interacted with VIP personnel such as members of the Senate, foreign and domestic diplomats, and the Secretary of State. Information Technology Interpreter , 08/2010 to 03/2016 Company Name Assisted United States military in training foreign nationals on information technology such as basic troubleshooting and basic system set up Diagnosed computer errors and provided technical support Backed up and restored organizational data files and systems Installed, configured and upgraded PC software and operating systems Created and updated IT support tickets per Standard Operating Procedures Provided customer support for email, hosted applications, desktop, system and network problems within defined Service Level Agreements. Languages Fluent in Dari, Dutch, and Russian

TAX ACCOUNTANT Professional Summary Skills QuickBooks, CCH ATX, Microsoft Office Suite account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital Work History Tax Accountant , 01/2016 to Current Company Name – City , State Prepared and reviewed hundreds of federal and multi-state tax returns for Individuals, Partnerships, LLCs, S Corporations, and C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN / NY/ WI state filing) Conducted consulting services for clients regarding their filing status and related tax issues Conducted foreign tax compliance, including foreign withholding taxes and foreign tax credit (Form 1042S /Form 5471 /Form 5472) Provided comprehensive bookkeeping and accounting services for multiple clients in various industries (manufacture, real estate, venture capital, hospitality industry, etc.) Managed general ledger transaction and reporting and performed account reconciliation Provided financial analysis for clients and assisted with documentation for annual audit Completed payroll, payroll tax deposits, payroll tax returns and 1099/W2 forms Prepared and filed monthly and quarterly sales and use tax deposit and tax returns Assisted clients to setup business, register federal and state tax information and dissolve business. Intern , 07/2015 to 08/2015 Company Name – City Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds Collected and sent contracts and invoices to banks Created Excel reports and updated the data for reconciliation. Wholesale Banking Intern , 05/2014 to 08/2014 Company Name – City Organized marketing campaign to develop client relationship and complete business transactions Assisted client relationship manager with daily administrative work Conducted telemarketing and social media marketing to attract potential clients. Education Master of Professional Accountancy : 06/2016 University of California Bachelor of Science : Accounting, Economics , 05/2015 The Pennsylvania State University, University Park Work History Tax Accountant , 01/2016 to Current Company Name – City , State Prepared and reviewed hundreds of federal and multi-state tax returns for Individuals, Partnerships, LLCs, S Corporations, and C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN / NY/ WI state filing) Conducted consulting services for clients regarding their filing status and related tax issues Conducted foreign tax compliance, including foreign withholding taxes and foreign tax credit (Form 1042S /Form 5471 /Form 5472) Provided comprehensive bookkeeping and accounting services for multiple clients in various industries (manufacture, real estate, venture capital, hospitality industry, etc.) Managed general ledger transaction and reporting and performed account reconciliation Provided financial analysis for clients and assisted with documentation for annual audit Completed payroll, payroll tax deposits, payroll tax returns and 1099/W2 forms Prepared and filed monthly and quarterly sales and use tax deposit and tax returns Assisted clients to setup business, register federal and state tax information and dissolve business. Intern , 07/2015 to 08/2015 Company Name – City Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds Collected and sent contracts and invoices to banks Created Excel reports and updated the data for reconciliation. Wholesale Banking Intern , 05/2014 to 08/2014 Company Name – City Organized marketing campaign to develop client relationship and complete business transactions Assisted client relationship manager with daily administrative work Conducted telemarketing and social media marketing to attract potential clients. Affiliations Self-motivated tax accountant with more than 3 years of experiences in tax filing for individuals, pass-through entities and corporations. Prepared and reviewed hundreds of tax returns. Provided comprehensive accounting service for 20 ongoing clients. Receive all 5-star reviews from clients. Interests LEADERSHIP & VOLUNTEER , Pennsylvania State University Chinese Students and Scholars Association April 2013 - April 2014 Recreation and Sports Department Coordinator Planned and organized basketball matches and recreation events every semester Composed proposals for activities, coordinated and communicated with other departments Organized and supported 16 university team leagues, comprised of three hundred people Languages Fluent in Mandarin Skills QuickBooks, CCH ATX, Microsoft Office Suite, account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital

MECHANICAL ENGINEERING TUTOR Summary Driven and a self-motivated Mechanical Engineer with experience teaching Mechanical Engineering courses to undergraduate students. Seeking opportunities to use those concepts in the field of Construction and Management. Highlights Microsoft Office (Word, Excel, Power Point, Outlook), AutoCad, Experience September 2014 to September 2015 Company Name Mechanical Engineering Tutor Subjects tutored- Mechanics, Probability and Statistics, MATLAB, Operations Research, Calculus. Helped students understand the basic concepts of Physics and Calculus. July 2013 to April 2014 Company Name Assistant Professor August 2011 to July 2012 Developed coursework and took lectures for 120 undergraduate students. Subjects taught Heat and Mass Transfer, Strength of Materials. Mentored a group of 4 undergraduate students for their final year project titled "Generating Fuel from Algae". Faculty In-charge Mechanical Engineering students association (MESA) chapter. President-Indian Society of Heating, Refrigeration and Air Conditioning Engineers college chapter. April 2010 to August 2013 Company Name Intern Design Project: Development of Central Chilled water plant system layout for a 45000sq. ft. Retail outlet. Studied the project life cycle management of the System. Headed the Intern team and presented weekly progress reports to the Lead Design Engineer Academic Projects: Analysis of LASER Cladding at IIT Bombay. Studied the effects of Laser Cladding by Preplaced powder method on mild steel. Calculated the effects of different parameters affecting the LASER clad. Reduced the usage of powder by 30% and LASER power by 20% Banking Database Management System. Designed a banking database management system for bankers which could calculate the credit score for new customers. Designed and created a database in MySQL. Implemented GUI in Excel using VBA Optimization and Scheduling of Shifts for Police Department. Determined optimum shift timings for police officers and allocated appropriate shifts. Analyzed publicly available data from a website. Developed models for optimizing the availability of police officers. Used Excel and AMPL for solving these models and scheduling the officers based on each model. Education May 2016 Arizona State University Industrial Engineering Master of Science Industrial Engineering 3.15 May 2011 University of Mumbai Mechanical Engineering Bachelor of Engineering Mechanical Engineering 3.9 Sustainable Energy Sources, Project Life Cycle Management, Design of Engineering Experiments, Probability and Statistics, Heat and Mass Transfer Interests Volunteer Teacher, Akanksha Foundation, May 2008 - Aug 2013 *Helped students from the underprivileged sections of the society to understand basic concepts of Mathematics *Coach for their Cricket and Field Hockey teams Skills Academic, AutoCad, banking, basic, Calculus, credit, database, Database Management System, Engineer, Experiments, GUI, LASER, layout, Materials, MATLAB, Mechanical Engineering, Excel, Microsoft Office, Outlook, Power Point, Word, MySQL, Optimization, Physics, Police, progress, Research, Retail, Scheduling, Statistics, VBA, website Additional Information Activities: Volunteer Teacher, Akanksha Foundation, May 2008 - Aug 2013 *Helped students from the underprivileged sections of the society to understand basic concepts of Mathematics *Coach for their Cricket and Field Hockey teams

INTERVENTION SPECIALIST TEACHER OF MATH AND LANGUAGE ARTS Objective To gain the position as the resource room teacher at Howell Township Public Schools. Summary of Qualifications Demonstrated ability to design developmentally appropriate lessons and activities allowing integration of all learning styles. Highly educated in differentiated classrooms. Determined to maximize the educational achievement of each student. Trained in Developmental Reading Assessments, Common Core Standards, Standard Solutions, Wonders, Anti-Bullying. Hard-working and organized. Knowledge and respect for all students and parental rights. Professional leadership and management skills. Excellent technology skills (Word, Powerpoint, Smart Notebook, Achieve3000). Dedicated to continuous professional development. Experience Intervention Specialist Teacher of Math and Language Arts October 2013 to May 2014 Company Name － City , State Identified students with substantial academic difficulties through evaluation using Developmental Reading Assessments and consultation with staff members of referred students. Developed differentiated lessons plans, and selected appropriate instructional materials to reach individualized student goals. Developed and implemented creative lessons with clear objectives linked to the common core that incorporated differentiated instruction. Attended and gained knowledge at numerous in-services. Improved overall lexiles and test scores. Facilitated group lessons dependent on student reading levels determined by running record assessments. Evaluated student growth through progress monitoring of formal and informal assessments. Instructed students in accordance with schedules previously devised. Enhanced lessons using Smart Board technology and computers. Assessed on a regular basis, objectives students have set for themselves. Led a basic skills class of 5-7 students at a time out of 37. Conducted small group and individual classroom activities with students based on differentiated learning needs. 2nd Grade Replacement Teacher January 2013 to August 2013 Company Name － City , State implemented positive behavior management using the color system. Developed clear objectives for students and parents for all lessons and activities. Designed differentiated common core lesson plans and activities to meet the needs of all learners. Enhanced lessons using Smartboard technology, I-Pads, and computer lab. Assessed student growth through informal and formal assessments. Developed lessons in accordance to student reading levels determined by quarterly running record testing. Maintained positive collaboration and communication with parents through weekly newsletters, weekly student progress updates, emails, and conferences. Attended in-services and staff meetings, maintaining strong relationships with fellow staff and administrators. Student Teacher Grade 1 Inclusive Classroom September 2012 to December 2012 Company Name － City , State Established and communicated clear objectives for all lessons, units and projects to both students and parents. Enhanced lessons using Smart Board technology and computers. Promoted language development skills through reading and storytelling. Encouraged students to be understanding of others. Conducted small group and individual classroom activities with students based on differentiated learning needs. Education, Certifications, Endorements Bachelor of Arts : Psychology , December 2012 Georgian Court University － City , State GPA: Cum Laude Coursework in Psychology and Sociology Coursework in Intercultural and Group Communication Coursework in Educational Psychology NJ Teacher Certification : Elementary Education (K-6) , 2012 Georgian Court University － City , State Emphasis in Child Development Coursework in Professional Development in Reading Education in Reading training Technology in the classroom Honors: Cum Laude/ Dean's Scholar GPA: 3.61 Endorsement : Teacher of Students with Disabilities , 2012 Georgian Court University － City , State Coursework in Assessment and Instruction of Students with Disabilities Child and Early Adolescent Development Inclusive Education Associate of Arts : Education , 2009 Brookdale Community College － City , State Associate of Applied Science : Fashion Merchandising , 2007 Brookdale Community College － City , State Nicole Harrison Peters 732-513-7727 Nic_Harrison@aol.com

BUSINESS DEVELOPMENT EXECUTIVE Summary Process oriented Data Analyst and Delivery Lead with 5+ years proven track record of analyzing Business Intelligence to increase top line and bottom line of the business vertical. Reduced costs of manufacturing signaling systems by 10% and increased sales by 25% by analyzing operating data. Closely worked with business clients and SMEs to collect, clarify and translate business requirements into functional and technical requirements. Demonstrated logical and strategic thinking, leadership and organizational skills, contingency planning and adaptability to new technologies. Distinguishing ability to simultaneously manage multiple Clients, work closely with the Leadership team and be a complete Team Player, to successfully design, implement and deliver complicated projects against challenging deadlines, whilst keeping the teams in sync and motivated. Pursuing MS in Information Systems in Big Data Analytics and looking to leverage skills and experience to grow in the field of Data Analytics by contributing towards effective business decisions. Skills Python SQL Java R Excel Tableau Statistical Analysis Multiple Linear Regression CERTIFICATION Sun Certified Java Associate Experience Business Development Executive Nov 2011 to Jun 2014 Company Name New project, was involved in gathering business requirements from client, creating process documents for the product, working with supply chain and operations team to forecast delivery schedule. Analyzed BI data of similar projects and reduced implementation and delivery time by 22% by introducing additional station for bottle neck processes and dividing inspection stage in to steps. Created test documentation for the product based on client testing requirements. Managed multiple (5+) vendors to ensure on time delivery. Closely monitored quality issues using statistical analysis, achieving 98% first pass rate which resulted in increasing profit margin by 11 % in comparison with initial projection. Lead a team involved in Transfer of Technology between the Client and the Organization. Ensured satisfactory Test and Deployment on client site, in France. Delivery Lead Jan 2009 to Feb 2011 Management Trainee Sep 2008 to Dec 2008 Company Name Education and Training GEORGIA STATE UNIVERSITY － City , State Master of Science , Information Systems July 2018 J. Mack Robinson College of Business Information Systems VISWESWARAIAH TECHNOLOGICAL UNIVERSITY － City , India Bachelor of Engineering , Information Science June 2008 Vidyavardhaka College of Engineering Information Science Interests Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000. Founder Member of placement service committee ILLUMINATI during undergrad. Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations. Skills Business Development, BI, Client, clients, delivery, dimensions, Documentation, ERP, inspection, Inventory, Java, Team Development, Director, Excel, 98, Process Control, processes, profit, Project management, Python, quality, sales, SQL, Statistical Analysis, Sun, supply chain, Tableau, Vendor Management Additional Information EXTRA CURRICULAR Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000. Founder Member of placement service committee ILLUMINATI during undergrad. Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations.

BUSINESS DEVELOPMENT DIRECTOR Summary I am looking for a challenging Business Development position that will utilize my knowledge and passion for sales while leveraging more than twenty years of relationship building. Highlights Strong interpersonal skills including rapport building, listening, social versatility, courtesy and concern. Solid sales call skills with proper preparation disciplines. This includes the ability to determine and communicate a clear meeting purpose, question to identify needs, frame solutions in the context of value to the client, gain agreement to potential solution fit and gain closure on next steps. Solid communication skills including the ability to present an accurate and compelling overview of benefits, accomplished by using relevant examples of other client's experiences, convincing the client of the value proposition, and constructing a solid proposal that is perceived by the client as responsive to their needs. Ability to develop winning sales strategies by taking into consideration key client factors such as compelling event(s), critical success factors, stated and non-stated requirements, and the decision making landscape. Ability to access appropriate client executives by making solid presentations and constructing proposals that address C level issues in clear, concise, jargon-free language. Ability to drive the sales strategy with an opportunity plan that includes specific sales objectives, appropriate strategies, and detailed tactics. Ability to anticipate the strategies employed by each competitor and the skill to craft successful, proactive solutions for winning the business. Ability to utilize the client organization chart to understand their formal structure and individual roles in the buying process. Ability to create a relationship strategy for each key player that effects or is affected by the outcome of the buying decision. Armchair Media (Atlanta Ga.) Director of Business Development (July 2009 ­ March 2012) Attracting new clients, developing current clients and penetrating existing markets to grow Armchair Media's client base. Focusing on over arching digital strategies and implementation plans for Fortune 500 companies. Intelligence gathering on clients, target prospects and industries to inform and support pursuit efforts. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Attend and develop market presence through networking/involvement with key associations, TAG, WIT, (Careers In Action Advisor), AIMA (Board Member), AMA, Vistage International (Key Executive Member), among others. Work with Strategist to effectively manage accounts, develop growth plans and opportunities within existing clients while delivering superior customer service. Consistently exceed sales goals; demonstrating focused sales efforts, leadership, and a solid understanding of the Armchair value proposition. Closed 2.5 Million in sales within the first calendar year. Work with senior management as part of the planning team to develop company growth plans, define strategies for divisional input and task to accomplish goals. Develop presentations and execute agency overviews to potential clients. Focus on new business opportunities generated through a number of prospecting and traditional business development channels including, targeting fortune 500 clients and interactive market leaders. Proposal development, submittal and follow-up Develop and maintain client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by Armchair Media or client. Manage the delivery of client service and business development strategies for all key clients Secured new clients for Armchair including but not limited to: CNN, Turner, Cartoon Network, Coca-Cola, Phillip-Van Heusen, Disney, The College Board and The Weather Channel Key Skills: Relationship management and interpersonal skills Communication, influencing and negotiating skills New Business strategy development and Implementation Project management if or when needed Presentation skills Research and Report writing skills Problem solving and decision making Coaching & People relationship management (internal and external) Key Attributes: Professional and positive approach Self motivated Strong in building relationships and able to communicate at all levels Team player Dynamic and Creative Definition 6 (Atlanta Ga.) Business Development Executive (March 2008 to July 2009) Consultant and sell services to include on-Line Media, Interactive Marketing, Web Traffic Analytics, SEO/SEM, Websites, Usability, Hosting and Managed Services, Intranets, E-mail marketing and Social Media. Acquire new clients for Definition 6 to include: Scientific Games, Mitsubishi Electric, Cox Communications, and Humana Health Care, among others. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Attend and develop market presence through networking/involvement with key associations, TAG, WIT, AIMA, AMA among others. Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment. LBi Atlanta (Formerly Creative Digital Group (Atlanta Ga.) Director of Client Development (January 2005 to October 2008) Consultant and sell services to include, Interactive Strategy & Branding, Emerging Technologies, Rich Media and SEM/SEO. Acquire new clients for LBi to include: UPS, The Home Depot, ING Financial Services, Cox Communications, Georgia Pacific, Humana Health Care, among others. Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment. Closed more than 2 Million in sales within the first calendar year, peak year of sales totaling 3.5 million. Develop client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by LBi Atlanta or client. VTA/Play (Atlanta, Ga.): Director of Sales and Marketing (September 2003 ­ October 2005) Develop marketing strategy for all rich media services, print design and marketing services and broadcast media services. Create all proposals and presentations of services and present concepts to clients (Coca-Cola, Ciba Vision, Home Depot, CNN, Zoo Atlanta, etc). Work closely with Clients in conjunction with editors, rich media specialist and designers to ensure proper direction for projects. Communicate with clients on daily basis for project updates, scheduling and feedback. Work with marketing specialist to hold round table meetings and conduct client interviews in an effort to better understand current market position and desired outcome. Vertis Inc. (Atlanta Ga.): Account Executive (August 1998 ­ September 2003) Prospect for new clients and opportunities (selling, photography services, package design, print advertising, and direct mail). Service current customers while cultivating new projects. Work with designers to ensure deadlines are met and creative directions are followed. Attended press checks to ensure all brand guidelines and standards were met. Communicate with client to maintain expectations on photo shoots, concept presentations and objectives. Work with client's marketing group to identify needs and create execution plan (Coca-Cola, Home Depot, etc.) Additional Experience (1995 ­ 1999) Account Executive / Conway Southern Territory Manager / Averitt Express Sold transportation and logistical solutions to local large and mid size businesses. Responsible for managing existing accounts, cold calling and prospecting for new accounts within Fulton, Gwinnett and DeKalb counties. Additionally called on and developed the South Florida markets. Experience Business Development Director 03/2012 to 01/2014 Company Name City , State Responsible for creating brand awareness within the defined market, building relationships with key executives, developing/pursuing leads, and assisting consultants with qualifying and winning opportunities. Assisted Managing director with recruiting efforts (On-Campusrecruiting from major universities, LinkedIn Recruiter). Responsible for creating strategic and tactical plans to uncover and close a range of revenue projects. Development and implementation of target account pursuits as well as current account development plans. Training of consultants on tactics and strategies for farming accounts and identifying new business opportunities. Infiltrating and influencing decision-makers at the highest levels within the account. As the BDM I leverage these relationships to introduce SEI, create and pursue selling opportunities. Management of demand generation activities, i.e., working with the consultants and delivery groups to determine the solution details and approach. This requires teamwork, fostering of relationships, and developing consensus. Education Associate of Arts : Health Science 1999 Palm Beach Community College City , State Health Science Skills photo, advertising, approach, agency, benefits, brand strategy, brand strategy, Branding, broadcast, business development, Business strategy, C, closing, Coaching, cold calling, Strong interpersonal skills, communication skills, interpersonal skills, concept, concise, Consultant, Client, Clients, customer service, decision making, delivery, direct mail, direction, E-mail, senior management, Financial, Focus, frame, leadership, listening, Director, Managing, marketing strategy, marketing, market, meetings, access, negotiating, Network, networking, next, package design, peak, photography, presentations, Presentation skills, press, print advertising, print design, Problem solving, Project management, proposals, Proposal development, proposal, Express, rapport, recruiting, Recruiter, Relationship management, Report writing, Research, selling, Sales, scheduling, Scientific, Self motivated, Strategist, Strategy, strategic, teamwork, Team player, transportation, Vision, Websites

COORDINATOR OF STUDENT PERSONNEL SERVICES Professional Summary I am an experienced, engaging and dynamic leader seeking an opportunity for growth within CCISD's Student Personnel Services Department. I consistently demonstrate effective communication, public relations, and interpersonal skills and maintain a personal expectation for positive, customer-service-driven, interactions with all students, parents, faculty/staff, and community stakeholders. I possess excellent organizational skills as well as the ability to maintain emotional control under stress and to work with frequent interruptions. Skills Project management Conflict resolution Process implementation Self-motivated Strong verbal communication Extremely organized Work History Company Name Coordinator of Student Personnel Services // City , State // July 2015 to Current Director of Student Personnel Services, Suzanne Thomas (281) 284-0175 I lead the Clear Falls High School counseling team to cooperatively plan, implement, and evaluate campus programs and activities consistent with CCISD's expectations for a comprehensive counseling and guidance program. I serve as a resource for students, parents, teachers, counselors, administrators and community groups with the goal of maximizing each student's personal growth and potential. It is my primary responsibility to lead the campus counseling team to consistently provide: proactive, developmentally appropriate personal and group counseling effective crisis management timely access to community health and human services agencies solid academic guidance for high school and post-secondary planning relevant college and career investigations Other responsibilities unique to the position include the coordination of: campus registration events, including course selection, verification, and final scheduling dual credit enrollment Advanced Placement, SAT and ACT testing student and parent information meetings college and career information programs campus academic awards programs campus commencement ceremony staging and program I am also tasked with the supervision of the campus counseling team members and support staff and management of the department's annual budget. Company Name Lead Counselor/Director of College Counseling // City , State // March 2010 to June 2015 Company Name Counselor // City , State // August 2006 to March 2010 Grades 9 - 12, Friendswood High School. Company Name English Language Arts Teacher // City , State // August 2002 to June 2006 Grade 7, Webster/Westbrook Intermediate School. Principal, Bill Daws/Principal, Marlene Skiba. As a professional educator at a middle school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. I also served as the 7th grade team lead. Company Name English Language Arts Teacher // City , State // January 2002 to June 2002 Grades 9 - 12, Ed White Memorial High School. As a professional educator at an alternative high school, I pledged to assist at-risks teens with an opportunity to recover failed course work, regain confidence in their abilities as a capable learner, and refine their personal expectations for future academic success within a safe and secure classroom. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. At the time, this was a small school with an inexperienced faculty, and I served as the TAAS coordinator for the high school for the February test dates. Company Name Administrative Assistant // City , State // July 2001 to November 2001 As the office manager for Clements Certified Consultants, I provided exceptional customer service relations for all clients for the duration of their legal needs. To meet this goal, I maintained correspondence with four unique law firms through phone calls, e-mails, and facsimiles, filed all legal documents from pleadings to evidence for approximately 45 clients, generated monthly billing statements, and prepared various legal documents. Company Name English Language Arts Teacher // City , State // August 2000 to June 2001 As a professional educator at a traditional high school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. Skills academic, advisement, billing, budget, coach, community health, counselor, Counseling, credit, crisis intervention, crisis management, critical thinking, clients, customer service, Educator, English, instruction, team lead, law, legal, legal documents, Director, meetings, access, office manager, Personnel, SAT, scheduling, supervision, phone, unique, written Education Master of Science - Counseling University of Houston Clear // City , State // 2006 Counseling Certified in School Counseling (EC-12) by the Texas State Board for Educator Certification - Bachelor of Arts - English and History Texas Tech University // City , State // 2000 English and History Graduated Summa Cum Laude Certified in English and History (6-12) by the Texas State Board for Educator Certification -

DIRECTOR OF INFORMATION TECHNOLOGY AND ANALYTICS Summary Accomplished senior manager with over 15 years of experience leading complex projects and managing resources to optimize enterprise technology and support business objectives. Committed to quality and service excellence with aptitude for launching new technology platforms. Subject matter expert in Information Security Risk Management. Excellent communicator adept at identifying business needs and bridging the gap between functional groups and technology to foster targeted and innovative solutions. Highlights OS/Platforms: Microsoft Windows Server 2008/2012, Exchange 2010, IIS, Active Directory, DNS Networking: Cisco LAN/WAN (ASA/switching), TCP/IP, VPN, VoIP, SIP, MPLS, VNC, VLAN Segregation Hardware: SAN/FIBER technology, Enterprise Servers, Switches, Routers, Workstations, Laptops, Mobile Devices (iPad/iPhone/Blackberry), Telephony Systems: Cisco CUCM Tools: JIRA, Veritas Netbackup, Backup Exec, PCAnywhere, Symantec Antivirus, Ghost, SharePoint, Visio, Microsoft Office Suite Experience Director of Information Technology and Analytics January 2005 to Current Company Name － City , State Market-leading global credit asset management firm with $4 Billion AUM and over 120 employees worldwide. Directed the firm's word-wide Information Technology strategy. Established and instituted policies, procedures and technology to mitigate corporate security risk and position ZAIS for Sarbanes-Oxley act compliance. Identified process improvement opportunities and recommended solutions and budget requirements to management committee. Managed team of 6 resources responsible for technology management and support operations encompassing all aspects of IT infrastructure including workstations, server platforms, IP telephony, L3 network infrastructure, network security, disaster recovery, Storage Area Networks and videoconferencing. Directed project teams through all lifecycle phases handling technical escalation events. Evaluated and deployed DLP solution. Chairman of the firm's cybersecurity committee responsible for advancing the firm's security posture. Selected Accomplishments Developed and led a technology strategy for the firm that supports strong business alignments, increases profitability and provides a sound, flexible and reliable foundation for the future. Enabled revenue growth by leading the timely deployment of high-performance virtual computing environment to support new models created by internal development teams. Created Incident Response Policies and Procedures rooted firmly on the NIST framework. Developed and lead breach rehearsal scenarios both for executive roundtable tests and technical response team practices. Designed Data Governance and Classification Policies particularly in regards to Personally Identifiable Information (PII). Evaluated and deployed Data Loss Prevention system (Symantec) and created escalation procedures to comply with the firm's Data Governance Policy. Managed all security vendor relationships through the contract negotiation lifecycle and Service Level Agreement reviews. Developed associates to their fullest potential by providing challenging opportunities that enhanced associate's career growth. Recruited and developed appropriate talent pool to insure adequate bench strength and succession planning. Managed logistics, procurement and deployment of IT infrastructure in Dallas, Baton Rouge, Shanghai, Dublin, London, Singapore and Tokyo locations inclusive of establishing a sustainable model for support. Established a viable Disaster Recovery strategy with a physical to virtual solution and liaison with all business units to generate the firm's Business Continuity plan. Spearheaded the analog to VOIP conversion of ZAIS IPT and video infrastructures (Cisco CUCM environment). Transformed IT support and organizational interaction practices, fostering strong, collaborative work environment. while developing robust help desk systems and processes for improved trouble ticket initiation and visibility. Led the firm's Cybersecurity enhancement effort by managing the design, implementation and maintenance of the Advanced Threat Protection system, Next Generation Firewalls and Mobile Computing Security. Developed the firms Cybersecurity Policy and Incident Response Team firmly rooted on the NIST framework. Responded to audit requests from potential and current investors, met with them to discuss finding, and guided them through the due diligence process. Responded to external auditors and lead remediation efforts if needed. Reported all audits to the executive board. Fostered a culture of security awareness in the firm by obtaining executive level support for Cybersecurity initiatives and enabling acceptance of security measures through user education. Information Technology Manager January 2002 to January 2005 Company Name － City , State Manufacturing firm with over 100 year history and 170 employees. Directed hardware and software configuration, installation, troubleshooting, and support activities. Oversaw administration of network infrastructure, business systems, cabling and circuits, and telecommunications platforms. Established and managed relationships with technology vendors and service providers. Monitored and tracked call volumes, service requests, and performance metrics. Led work order documentation and change request management. Selected Accomplishments Designed and led Windows 2003 migration team. Administered CISCO multi-VLAN layer 3 switched LAN\WAN. Designed and administered CISCO VPN solution. Led the procurement, configuration and administration of all infrastructure projects. Engineered and deployed Microsoft Exchange 2003 solution including web access/spam protection/security. Planned and implemented Enterprise Resource Planning project. Responsible for disaster recovery plan/execution. Supervised IT staff and coordinated all consultants. Systems Administrator January 2000 to January 2002 Company Name － City , State Consulting firm providing portal technology to enterprise customers. Administered and supported 250 client node Windows NT environment. Planned, configured and administered the upgrade of Windows NT to Windows 2000. Maintained DNS, WINS and DHCP in multi-site environment. Maintained 85 node development server environment. Engineered and deployed System Management Server 2.0 infrastructure. Designed Workstation and Server imaging system using Symantec Ghost. Performed daily network monitoring tasks including backups (Veritas) and log checks. Data/Systems Administrator January 1998 to January 2000 Company Name － State Global provider of information technology products and services (3 Billion in revenue) Oversee and modify the daily download of data from several distributors. Uploaded data to appropriate SQL databases. Maintained and perform hardware/software upgrades on Windows FTP servers. Education Bachelor of Science : Psychology/History , 1998 Rutgers University － City , State Psychology/History Skills Active Directory, Antivirus, asset management, Backup Exec, budget, business systems, cabling, CISCO, Competitive, Hardware, Consulting, contract negotiation, conversion, credit, client, databases, DHCP, Disaster Recovery, documentation, DNS, due diligence, Enterprise Resource Planning, Firewalls, FTP, Ghost, help desk, IIS, imaging, Information Technology, IP, IT support, LAN, Laptops, Team Leadership, logistics, Loss Prevention, managing, Market, Mentoring, access, Exchange, Microsoft Exchange 2003, Microsoft Office Suite, SharePoint, Microsoft Windows, Windows, Windows 2000, Windows NT, word, migration, Enterprise, network security, network, Networking, Networks, Next, OS, organizational, PCAnywhere, Policies, Problem Resolution, processes, process improvement, procurement, Project Management, Proposal Development, Requirements Analysis, Routers, SAN, Sarbanes-Oxley, Servers, Service Level Agreement, sound, SQL, strategy, Strategic Planning, Switches, Symantec, TCP/IP, telecommunications, Telephony, troubleshooting, upgrades, upgrade, Veritas, Veritas Netbackup, video, VPN, Visio, VOIP, WAN

CONSTRUCTION Summary The purpose of submitting my resume to your company is to obtain a position with the opportunity to utilize my training and skills in the technician industry. I am experienced in warehouse and technician field -wiring 508 A UL soft starters, hard starters while assuring a high level of excellent customer service and satisfaction with maximum productivity; and maintaining a clean and safe warehouse. Also with security experience with skills in Microsoft Office Applications including Word, Excel, CCTV and PowerPoint; I am also competent in customer service satisfaction for installing direct TV and having the ability to gain knowledge of certain products and being able to sell them to the public. I have solid leadership and communication skills. I am also a positive person willing to take on different tasks and eager to learn. These skills are exemplified in my previous employment with Sprecher + Schuh. As a Wire-man and a Warehouse worker my duties ranged from being able to sale products to answering inquires or repair and wiring enclosures. By applying for this position will allow me to expand professionally and develop and learn new skills. I am a team player-I enjoy being a positive outlet for my fellow co-workers and contributed to the success of others. I would like to thank you all, for your time and consideration. Enclosed is a copy of my resume containing my contact information and my work history. Thanks to all again. Sincerely, Edgardo M. Dubose To secure a position that will utilize my training and skills in the manufacturing industry to contribute to the success of the organization. Managing employees and projects · Competent in Microsoft Applications-Word, Excel, PowerPoint · Maintain solid communication skills-oral and written · Ability t remain focus and productive daily while managing repetitive tasks · Knowledge of chemical labeling and mixing · Quality control · Manufacturing work place · Operating sit-down Forklift Highlights Immaculate Customer Service  Driver Safety Test Certificate Certified to work with Autistic Individuals Security Certification- Levels 1, 2, 3 Forklift and Pallet Jack Certificate Ebiz, Management, professional Team lead training Hvac, Emergency Life crisis building evacuation skills Chemicals Understanding and reaction Experience 01/2014 to 01/2015 Construction Company Name － City , State Construction of houses. Subcontract with Aslide. Applying Sofit, Siding. Use of saw, hammer, drill, tape measure etc. Covers up wood on home exterior. 01/2014 to 01/2014 Wire-man Assembler Company Name － City , State Assemble Chromatograph. Build product from scratch. Inspect all products before use. Apply circuit board. Soldering. Wire. Inspect for shipping. Used power tools. 01/2011 to 01/2013 Wire-man Company Name － City , State Read electronic circuits schematics. Circuit board and soldering. Wire. Multi-task using voltage reading for assembly production. Use of power tools and understand the basic of mechanics with tools. Install and repair electric wire. Build soft starters, hard starters. Drill and Tap. Assemble Enclosure. 01/2011 to 01/2012 Security Guard Company Name － City , State Front desk answer phones supplying customer service. HVAC systems, elevators. Security cameras. Patrol building secure. 01/2010 to 01/2012 Technician Company Name － City , State Consult helping customers plan for direct TV. Multi-tasking building satellites while installing,. Assigning membership and handling account information. Install wire outlets, cut wire, ground wire, check for output of wire. Use of power tools drills, saws etc. Birddogs used to find signals. 01/2009 to 01/2009 Supervisor Company Name － City , State Provided excellent customer service and satisfaction. Fielded phone calls and emails. Managed inventory. Maintained building equipment. Supervised employees. Track incoming and outgoing packages. Assemble appliances and furniture. 01/2004 to 01/2008 Sales Representative/Care Provider Company Name － City , State Sale Representative for incoming patients. Scheduled appointments for potential clients to visit the site. Answered inquires about the benefits and services of the site. Provided potential clients with different services and packages. Responded and directed all complex incoming calls. Maintain a daily log of appointments. Maintain clean, working and livable environment for patients. Resolved customer service inquires regarding: Billing and payments schedules and Benefits. Authorization for treatments and medicine. Education Fire Science BAKERSFIELD COLLEGE － City , State Fire Science HOUSTON COMMUNITY COLLEGE － City , State Skills basic, Benefits, Billing, clients, excellent customer service, customer service, Forklift, hammer, HVAC, Inspect, inventory, Team lead, Multi-tasking, Pallet Jack, cameras, power tools, reading, Read, Safety, schematics, shipping, Soldering, tape measure, answer phones, phone, TV

ACCOUNT EXECUTIVE Professional Summary Account Executive Accomplished sales-management professional with 5+ years of solid account management, strategic-negotiation, business-expansion, and organizational-design experience at corporate levels for both startup and established companies Education B.S. : Business Management , 04/2013 Southern Illinois University - City MBA : Business Management Strayer University - City Core Compentencies B2B Strategic Selling Business Development and Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive , 10/2017 to 01/2019 Company Name – City , State Expanded YOY revenue by $734k from 2017-2018, resulting in 61.16% increase Used consultative sales approach to understand and meet customer needs Performed cold-calling and follow-ups with leads to secure new revenue Set up appointments with potential and current customers to discuss new products and services Negotiated with established and developing customers to secure profitable rates and client satisfaction Account Manager , 04/2015 to 08/2017 Company Name – City , State Increased sales by 151.66% YOY with execution of full sales cycle processing from initial lead processing through conversion and closing Utilized consultative sales approach to identify, solicit, and secure new business from existing and new customers Thoroughly analyzed issues and clearly communicated solutions to customers Successfully sold to varying sized companies, such as manufacturers, distributors, big box retail vendors, and to all levels within an organization Operations Manager , 12/2014 to 04/2015 Company Name – City , State Increased productivity by 21% while simultaneously reducing head count by 10% Achieved and surpassed production targets through effective staff management, task allocation and materials coordination Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports Operations Supervisor , 03/2014 to 12/2014 Company Name – City , State Increased employee efficiency 14% by recognizing workers strengths/weaknesses Supervised logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control Ensured compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Assigned job tasks to workers according to unloading and loading schedules. Provide training, performance feedback, and disciplinary recommendations, as needed Account Manager , 11/2013 to 03/2014 Company Name – City , State Completed over 300 cold calls per week to bring in new customers, maintaining 10% conversion rate Expanded customer base by identifying needs, developing solutions and delivering client-centered products Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics & Technology Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum Account Manager , 08/2013 to 11/2013 Company Name – City , State Developed new sales territory through cold calling over the phone/in person, referral program and networking through Chamber of Commerce Generated and pursued over 200 leads a month Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING Increased business revenue growth by 25% in two months Aviation Ordnance Technician , 07/2009 to 07/2013 Company Name – City , State Skills B2B Strategic Selling Business Development and Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive , 10/2017 to 01/2019 Company Name – City , State Expanded YOY revenue by $734k from 2017-2018, resulting in 61.16% increase Used consultative sales approach to understand and meet customer needs Performed cold-calling and follow-ups with leads to secure new revenue Set up appointments with potential and current customers to discuss new products and services Negotiated with established and developing customers to secure profitable rates and client satisfaction Account Manager , 04/2015 to 08/2017 Company Name – City , State Increased sales by 151.66% YOY with execution of full sales cycle processing from initial lead processing through conversion and closing Utilized consultative sales approach to identify, solicit, and secure new business from existing and new customers Thoroughly analyzed issues and clearly communicated solutions to customers Successfully sold to varying sized companies, such as manufacturers, distributors, big box retail vendors, and to all levels within an organization Operations Manager , 12/2014 to 04/2015 Company Name – City , State Increased productivity by 21% while simultaneously reducing head count by 10% Achieved and surpassed production targets through effective staff management, task allocation and materials coordination Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports Operations Supervisor , 03/2014 to 12/2014 Company Name – City , State Increased employee efficiency 14% by recognizing workers strengths/weaknesses Supervised logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control Ensured compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Assigned job tasks to workers according to unloading and loading schedules. Provide training, performance feedback, and disciplinary recommendations, as needed Account Manager , 11/2013 to 03/2014 Company Name – City , State Completed over 300 cold calls per week to bring in new customers, maintaining 10% conversion rate Expanded customer base by identifying needs, developing solutions and delivering client-centered products Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics & Technology Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum Account Manager , 08/2013 to 11/2013 Company Name – City , State Developed new sales territory through cold calling over the phone/in person, referral program and networking through Chamber of Commerce Generated and pursued over 200 leads a month Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING Increased business revenue growth by 25% in two months Aviation Ordnance Technician , 07/2009 to 07/2013 Company Name – City , State

COMMUNICATIONS SPECIALIST Professional Summary Five years of experience in Communications & Social Media, with a strong visual sense and creativity, excellent writing skills, and the ability to organize and manage teams and projects. Familiar and skilled with MS Office and Adobe Creative Suite 6; able to learn new programs. Skills Adobe Creative Suite 6, Microsoft Office, Windows applications, Multimedia production, Public relations, Media relations, Social media managing, Exceptional listener, Analytical/Research skill, Computer/Technical literacy, Flexibility/Adaptability/Managing multiple priorities, Leadership/Management skills, Multicultural Sensitivity/Awareness, Problem-Solving, Reasoning, Creativity, Teamwork. Experience 05/2014 to 05/2016 Communications Specialist Company Name － City , State Created and managed several different social media outlets; including Facebook, Flickr, Google Plus, Hootsuite, Instagram, Pinterest and Twitter. Successfully grew the company's online media presence by more than %600. Organized, presented, and initiated a PR plan for Kind 10K. Filmed, edited, and uploaded several videos. Led groups for food processing, composting, and packaging. 01/2014 to 01/2016 Multimedia Production Coordinator Company Name － City , State Multimedia production and slideshow utilizing Mac and Windows applications. Configure pictures/videos for proper slideshow presentation. In depth knowledge of Microsoft Office and Microsoft Office for Mac. Created several projects using PowerPoint and Excel applications. Design, built, maintain, and setup server with multi-operating system. Provide service and support to staff/students with computer issues during production events. 01/2014 to 12/2015 Graphics & Photojournalism Company Name － City , State Managed and worked with Adobe Creative Suite 6; including Adobe Bridge, Dreamweaver, Illustrator, InDesign, Photoshop, and Premiere Pro. Created several designs for Montreat College, as well as a portfolio of photojournalistic photos. 08/2013 to 01/2016 Digital Media Production & Film Production Company Name － City , State Filmed several short movies as well as how to correctly film shots. Learned how to storyboard, setup actors, scripts, and shot locations. Have an understanding of iMovie, Final Cut Pro, Windows Movie Maker. Created several recruitment videos for high school football players. 04/2013 to 08/2014 Editor of Whetstone (College Newspaper) Company Name － City , State Managed a team of 4 to 7 reporters, 2 to 3 copy editors, and layout designer. Worked closely with copy editors and layout designer to resolve layout issues, and grammatical errors. Planned, coordinated, and implemented meetings and due dates. Personally wrote several articles; including sports, business, and breaking news. Collaborated with the President of the college, SGA (Student Government Association), and other colleges. Setup and manage social media accounts; including WordPress, Twitter, Facebook, and Instagram. 08/2012 to 12/2014 Business Manager of Whetstone (College Newspaper) Company Name － City , State Achieved numerous advertisements for Whetstone. Money managed and took care of receipts and bills. Education May 2016 Bachelor of Science : Communication Journalism Montreat College － City , State

COMMISSION SPECIALIST Skills BUSINESS ADMINISTRATOR Project Manager Data Entry Business Manager Performance Analyst Results-focused, goal oriented, Business/Financial analyst with extensive experience in the business, nonprofit and health care sectors. MBA graduate with a focus on project management and administration. Superior analytical and quantitative skills with proficiency in data entry, Access, Excel, Crystal Reports and various statistical software. Research & Analysis Leadership & Supervision Program/Policy Development Data Entry Process Improvement Financial Cost Modeling Report Writing Clinical Forecasting Trending & Troubleshooting Software & Tools: MS Office 365 (Access, Excel, Outlook, PowerPoint, and Word), SharePoint, Visio, Sage ACT, Fastrax POS, Crystal Reports, Lotus Notes, Microsoft Expressions, IMA software, Stars software, QuickBooks, SPSS, GNU PSPP, Microsoft Dynamics. Advanced Access and Excel, including building databases, creating forms, pivot tables, t-tests, and standard deviations. Experience Commission Specialist Jan 2016 to Current Company Name － City , State Posts over 300,000 dollars in commissions each month. Reviews and processes commission statements from 15 insurance carriers per week. Posts all commissions with a 99 percent accuracy. Processes adjustments to correct commission errors and/or discrepancies. Analyses Excel spreadsheets with thousands of lines of revenue for consistency. Performs monthly reconciliation of cash to the general ledger which is used to calculate the monthly commission payments. Interacts with a variety of brokers and departments in Salesforce. Enters over 10 new service lines of coverage and completes 20 tasks per week in Salesforce. Inputs or adjusts 20 to 200 commission payment splits in proprietary commission system per month for biweekly revenue distribution. Business and Healthcare Instructor Jan 2015 to Jan 2016 Company Name － City , State Increased student enrolment by 20% year over year. Improved graduation rate in MA program by 25% with average GPA of 3.0. Assisted placement of 100 students in employed positions as medical assistance, medical coders and IT technicians. Edited 100 resumes for consistency, accuracy and relevancy. Taught 125 students in a year data entry, Excel, PowerPoint and Word. Improved accuracy of Stars Database by 10%. Client Specialist Jan 2014 to Jan 2016 Company Name － City , State Attained positive treatment goals for 50 residents over a course of two years above the average. Provided data entry and documentation for 110 case files, both in hard copy and with proprietary database. Networked with over 15 different agencies during tenure, coordinating positive outcomes via long-term goal planning. Coordinated medical treatment for over 50 clients, including the update of charts while working with corporate compliance. Coordinator and Grant Writer, Indiana Chapter Jan 2009 to Jan 2012 Company Name － City , State Achieved federal grant eligibility for corporation, the first time for the local chapter. Coordinated 10 teams of 5 in research documentation, data edited research reports. Developed 15 reports in Word on research outcomes for Chief Executive Officer. Developed detailed year end budget report for company facilitating sound financial management for the next year. Complied data in Excel and processed financials for 4 grant proposals. Networked via email and conference with 10 team leaders and various team members on a daily basis. Pharmacy Tech & Assistant Case Manager Jan 2005 to Jan 2008 Company Name － City , State Processed 25 hospital discharges, including proper documentation with PHI and corporate compliance. Verified proper documentation for 30 clients while coordinating with record management. Improved billing efficiency by 15% reducing medical insurance claims denials. Processed 20-25 insurance claims per day, including data entry of claims into hospital EHR. Processed 100 prescriptions per day with an accuracy of 99.8%. Down stocked 500 prescriptions during course of employment. Researched 40 charts for applicable documentation, updating as necessary and reporting effective results to management. Education and Training MBA , Business Administration 2012 IONA COLLEGE － City , State Business Administration Financial Accounting *Operations Management *Quality Management *Quantitative Management MA , Public Policy 2011 SUNY EMPRIE STATE COLLEGE － City , State Public Policy Policy Implementation *Qualitative Methods *Quantitative Methods *Business Compliance Relevant coursework: advanced Excel, Access, PowerPoint, Word, Project, Visio, Salesforce, data entry, quantitative tools, innovation management, risk disaster, ambulatory care management, total quality management, operations management Relevant concepts: *business capability analysis *data entry *marketing analysis *Balance Scorecard *SWOT analysis *root cause analysis *Microsoft office *mind mapping *process modeling *stakeholder list *Pareto charts *decision modeling Skills ambulatory care, Analyst, Balance, billing, budget, charts, Crystal Reports, clients, Data Entry, databases, Database, documentation, email, financials, Financial, Financial Accounting, Financial analyst, financial management, focus, Forecasting, forms, general ledger, grant proposals, innovation, insurance, Leadership, Lotus Notes, MA, marketing analysis, MBA, medical assistance, Access, Microsoft Dynamics, Excel spreadsheets, Excel, Microsoft office, MS Office, Outlook, PowerPoint, SharePoint, Word, Modeling, next, Operations Management, pivot tables, Policy Development, POS, Processes, Process Improvement, process modeling, project management, Quality Management, QuickBooks, Report Writing, reporting, Research, research reports, Sage, sound, SPSS, Supervision, total quality management, Troubleshooting, Visio

HR SPECIALIST Summary Energetic Administrative Assistant with 30+ years experience in high-level executive support roles. Organized and professional. Dedicated and focused, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Adept at managing multiple projects with ease using expert time management methods. Highlights Administration/ Accounting/HR. Administration / Office support Purchasing, Inventory (PO/PR) Accounting/HR: Payroll - Billing - Collection Sales Management / Marketing / Real Estate / Leasing Commercial & Technical Translations Customer Service certified Strong organizational, verbal and written communication skills. Analytical problem solving skills; ability to manage priorities and work flow. Independent (self-learner). Creative, dedicated, flexible, reliable, detail oriented, and innovative team player. Proficient in Microsoft Words, Excel, AS400, Outlook. Accomplishments Developed and implemented a new procedure in accounting by creating a spreadsheet for open balances (collection) and follow through weekly. Helped in the reduction of 30% in the cost of unpaid balances. Experience HR Specialist June 2014 to June 2014 Company Name － City , State Coordinated regular and temporary interviews for line management. Conducted reference check vetting on potential candidates. Interacted with potential employees, notifying them on application status and necessary information to complete application process. Assisted various departmental functions with payroll, employee relations and compensation files, filing confidential documents. Leasing Agent October 2012 to April 2014 Company Name － City , State Greeting future residents, answering all questions regarding leasing, presenting models,. taking applications, following up with guests' walk-in, filing, taking work-orders,. payments (rent and fees). Administrative Assistant September 2006 to October 2012 Company Name － City , State Supported multiple level management team members (Initiated, coordinated, and executed administrative support to Branch Managers). Assisted Engineers and Project Managers with proposals, technical reports, invoicing clients, and collections. Compiled information and created spreadsheets for supervisor review, development and implementation of department systems and procedures as needed. Managed supervisors' calendars and independently scheduled appointments. Maintained training program, training lists and reported on anticipated participation levels. Placed calls to confirm registrations for training programs or to remind participants of event details. Developed strategic and operational plan to improve the work flow by re-evaluating priorities, resulting in increasing efficiency to meet deadlines when sending out documents. Demonstrated a high level of professionalism in dealing with confidential information. Implemented a new procedure in accounting by creating a spreadsheet for open balances (collection) and follow through weekly. Helped in the reduction of 30% in the cost of unpaid balances. French Speaking Executive Assistant August 2005 to September 2006 Company Name － City , State Updated CEO calendar, coordinated meetings with French clients. Bookkeeping duties. Ability to maintain and process clients files. Exhibitor Services Representative August 2004 to August 2005 Company Name － City , State Assisted Exhibitors with orders (office and show sites), freight billing, coordinated. with foreman for the set up and striking of exhibitor booths. Payroll Clerk March 1999 to August 2004 Company Name － City , State Processed payroll weekly for 1500 employees (full time, part time, unions) using AS 400 payroll system. Demonstrated accuracy and fast pace to meet deadlines for payroll transmittals to Corporate. Audited hours and PTO information, processed new hiring, terminations, and all data changes to employee reports. W-2 and I-9 for new hires, performed various other payroll and bookkeeping functions. Education BA : Administration Commercial Administration , 1982 University of Grenoble － City , France Marketing Commercial English Accounting Work History Company Name Languages Fluent (speaking, reading, writing) in English (majored in commercial English), and French (native). Skills Office support: Accounting, billing, bookkeeping, customer service, employee relations, filing, hiring, HR, Inventory, invoicing, Marketing, meetings, Excel, Outlook, Windows, Word, Payroll, PR, proposals, Purchasing, Real Estate, Sales Management, spreadsheets, supervisor, training programs, Translations, written communication

EDITORIAL ASSISTANT Summary Focused Journalist successful in developing feature articles, short stories, editorial pieces and broadcast scripts. Strong technical command of the English language and familiarity with a wide range of writing styles. Committed to maintaining journalistic excellence and integrity. Skills Proficient with video editing software: Final Cut Pro and Edius. Desktop Publishing Software: Photoshop, Illustrator, HTML Photojournalism and videography Copy editing and proofreading Managing skills: advanced problem-solving, great organizational skills. Experience Editorial Assistant 08/2017 Company Name City , State Head of submissions department. Act as the first point of contact for author's questions, concerns ect. during the submission process. Update and maintain company's database. Review samples to determine if suitable for publication. Production Assistant 01/2017 to 08/2017 Company Name City , State Provided video production and digitization services to faculty, staff, and departments at The University of Tennessee. Intern 01/2016 to 06/2016 Company Name City , State Contributed articles and photos to Sydney local magazine Peninsula and Northshore Living. Intern Reporter 08/2015 to 12/2015 Company Name City , State Captured visual content and edited general assignment stories to be shown on air. Gathered and verified factual information regarding stories through interviews, observation and research. Columnist 08/2013 to 12/2016 Company Name City , State Published weekly op-ed in school newspaper titled School of Sarcasm. Topics covered campus life. Received highest readership for three consecutive years. Freelance Writer 08/2014 to Current Company Name City , State Wrote unique articles for Wojdylo media, pertaining to social media advancements. Deejay 01/2014 to 06/2014 Company Name City , State Presented local news on campus public radio. Organized playlists for radio and announced song titles. Education and Training Bachelor of Science : Journalism 2017 The University of Tennessee City , State Bachelor of Science in Communication and Information with a major in Journalism and Electronic Media and a minor in English. Activities and Honors Selected to participate in College of Communication and Information Global Scholars Study Abroad Program in Sydney, Australia for Spring 2016.

DIRECTOR OF FINANCE Executive Profile Dynamic, results-oriented Controller with over 25 years of experience, demonstrating expertise in financial reporting and analysis. Strong track record in creating and implementing internal controls, to reduce the risk of fraud, exposure and loss. Created SOD to increase efficiency and set standards for compliance within the finance department. Applied testing processes and procedures to improve financial operations. Hands on Manager who is effective at creating a team environment. Proficient plus in all aspects of General Ledger, BS and P&L financial reporting. Well versed in treasury management and reporting across numerous industries as well as internal and external audits and regulatory compliance. Skill Highlights Financial Management Financial Reporting and Analysis Maintain/Update General Ledger Treasury Management ●Process Improvement & Finance Controls● Implementation Sarbannes-Oxley Compliance GL Account reconciliations Sales Commission Analysis Sales D&A analysis Inventory Reconciliation Customer relations Payroll Management ● Staff Training & Management ●Accounts Payable & Receivable Fixed Asset Management ● State Reporting incl. Sales Tax Filings Oracle Financials ●● QuickBooks Asset Keeper Discovery Payroll Excel 2013 ADP-Etime Kronos PeopleSoft Excel 2013 MSOffice Core Accomplishments Developed financial controls that successfully scaled as the company grew in annual revenues. Hired and trained a defined accounting department and established SOD to reduce risk of fraud and exposure. Successfully managed annual audits in which no material weakness were noted by auditors. Assisted in accelerating month end closing processes to the 5th business day of every month. Provided timely and accurate financial reports on operating entities. Negotiated discount terms with Vendors not currently offering. Recaptured 100K+ of lost D&A costs and created/reclassed accounts for better analysis and financial reporting for sales team. Worked with plant manager and department heads to create Purchase order template and approval controls to reduce lost time and money. Worked in creating AR processes to ensure timely collection of all accounts falling into the 30 day and over buckets. Professional Experience December 2014 to Current Company Name City , State Director of Finance Providing effective financial leadership by developing and implementing efficient accounting controls, segregation of duties and defined roles within the accounting department. Enable strategic foresight into the business by modeling, planning and executing financial processes. Reduce risk, exposure and loss, specifically with D&A by establishing cost effective ways to track and measure financial impact. Providing knowledgeable and accurate financial reporting to management. Execute accounts receivable reporting enhancements for timely collections. Ensure firm account reconciliations as well as continually addressing and resolving unexpected variances. Complete monthly bank reconciliations. Assist CFO with daily sales reporting and analysis. June 2004 to December 2014 Company Name City , State Assistant Controller/Accounting Manager Manage all accounting operations, financial close, financial reporting and reconciliations. Prepare, review and present accurate financial statements at each month end. Provide firm reconciliations, including general ledger, treasury and payroll. Manage treasury accounts and cash flow. Key player in automating otherwise manual processes. Established and assurance of Sarbanes-Oxley compliance for accounting functions. Comply with federal, state and company policies and regulations, including filing of all annual reports, franchise taxes and foreign tax filing. Manage successful quarterly and annual internal/external audits with no material weaknesses. Hire/train/evaluate 13+ accounting staff. January 1992 to January 2004 Company Name City , State Controller Managed accounting operations, financial close, account reporting and monthly reconciliations. Prepared accurate consolidated financial statements pertaining to cash receipts, expenditures and profit and loss at each month end. Managed annual external audits. Directed corporate accounting system conversion into AccPac Plus accounting platform. Completed monthly bank reconciliations for multiple bank accounts, with no discrepancies. Maintained fixed assets, calculated and recorded monthly depreciation and amortization. Managed general ledger for five companies. Reconciled 12M+ inventory. Managed all facets of Payroll for 80+ employees including filing of all payroll taxes, quarterly and annually. Prepared W-2's and 1099's annually Education 2000 Colorado State University City , State , US Bachelor of Arts 2002, Colorado State University Fort Collins, CO, USA Bachelor of Arts 1995, Front Range Community College, Fort Collins, CO Associates in Accounting Skills Corporate Accounting, Accounting Operations, Audits, Cash, Filing, Financial Statements, General Ledger Reconciliations, Payroll and PR Reconciliations, Accounts Payable, Bank Reconciliations, Asset Mgmt, Fixed Assets, Inventory Reconcilations, Journal Entry Maintenance, Financial Reporting, Sarbanes-oxley, Adp Payroll System, Asset Management, Excel, Finance, Financial Analysis, Financial Operations, Kronos, Oracle, Oracle Financials, Peoplesoft, Process Improvement, Quickbooks, Regulatory Compliance, Sales analysis, Sales Tax, , Staff Training, Testing, Training, Treasury Management

SENIOR INVESTMENT BANKING SALES ANALYST Summary To obtain a sales position utilizing my sales, leadership, consultative, and strategic thinking strengths. Experience Senior Investment Banking Sales Analyst May 2013 to Current Company Name － City , State 2014 Quota Attainment - 195% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $70 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management. Investment Banking Sales Analyst February 2012 to May 2013 Company Name － City , State 2012 Quota Attainment - 167% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $40 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management. Investment Sales Analyst January 2011 to February 2012 Company Name － City , State 2011 Quota Attainment - 240% Responsible for building, maintaining, and sales related to a $10 Million Managed REIT Hedge Fund Conduct quarterly credit analysis and reviews for company and investors to build successful long term partnerships Created detailed reporting and compliance reporting including financial statements and fund performance Implemented Global Investment Sales and Performance Standards across the firm. Registered Investment Representative March 2009 to January 2011 Company Name － City , State 2010 Quota Attainment - 180% Responsible for assisting in sales and research for multiple hedge funds Created weekly portfolio attribution reports based on asset type and REIT operating sector to assist with securing new clients Enforced compliance of internal code of ethics Supported portfolio manager's investment thesis by analyzing and concluding that REIT preferred shares outperformed common shares directly after equity offerings in the beginning of the second quarter 2009 Surveyed over 330 properties and projected revenues for future performance. Outside Sales Representative June 2008 to April 2009 Company Name － City , State Responsible for booking over $100K in revenue. Full-service tour operator specializing in trips to Mexico as well as College Football game day trips. Arranged travel for over 100 clients and successfully negotiated multiple sales and marketing contracts. Door Knocked and walked up to people to drive sales. Financial Analyst December 2008 to January 2009 Company Name － City , State Created $3.4 million Real Estate Development proposal for a multi-family residential community in San Antonio. Created an asset-level pro-forma and financial model to achieve target IRR's of 18% or better. Competed and defended proposal in the National NAHB Competition in Las Vegas. Education Bachelor of Science : Finance , December 2009 Arizona State University, W.P. Carey School of Business － City , State GPA: Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Finance Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Interests Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient Skills acquisitions, closing, contracts, credit analysis, clients, due diligence, equity, financing, financial, financial statements, funds, government, Investment Banking, marketing, mergers, Outside sales, proposal, Real Estate, reporting, research, Sales, San, strategic, type Additional Information Delta Sigma PI: Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient

SR. MORTGAGE BANKING EXECUTIVE Executive Profile Highly qualified and accomplished financial professional offering 10 years of experience in leadership and direction in the financial services and financial products industries. Robust background with loan Funding, servicing, asset management, and loss mitigation strategies. Excel in professional staff training, development, mentoring, and production. Goal-focused Mortgage Executive with commitment to bottomline success through effective sales development, brand awareness, and client satisfaction. Professional Experience Sr. Mortgage Banking Executive Jan 2013 to Current Company Name － City , State Identified prospects and solicited business referrals, by contacting realtors, attorneys and financial professionals in an assigned territory. Drove company expansion from 12-member mortgage brokerage with one office, to three and established new branch in Las Vegas, NV. Led teams to excel in highstakes environment while encouraging professional development and independent decision making. Obtained and maintained information about available loan products, processing procedures, underwriting guidelines and general departmental directives. Assisted with collection of loanapplication related documents and delivery of loan package, on a timely basis. Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan award averaging over $6, 00.00 in Net Revenue per funded loan. Awarded highest average loan amount for 201 $ Averaged 10 fundings per month and responsible for over $600,000 in Revenue to the company for 201. Created and Launched The Fraiman Group inside of Global Equity Finance along with effective marketing for my team. Sr. Mortgage Banker & Financial Advisor Dec 2011 to Jan 2013 Company Name － State Designed financial plans for over 100 high net-worth individuals and business owners including mortgages, insurance, retirement. Managed a team of ten Senior Loan Consultants forging new client relationships and servicing existing ones while maintaining large client base. 25 million in new loan production, 84 total new loans in 2012, 50% increase from 2011. Increased loan production as a team manager including 30% increase in loan production for entire team. Sr. Investment Advisor Jan 2007 to Dec 2011 Company Name － City , State Demonstrated record of success in Capital Raising via Private Placement for Preferred and Common stock offering to accredited investors through my own prospecting. Successfully introduced over $3,000,000 million dollars in one year for an early stage startup company for acquisition purposes, as well as opened two satellite offices in Texas and Ohio. Responsible for managing over $20,000,000 million in AUM and the succession of several RIA firms throughout the United States under our platform as well as Fixed Income Investments. Financial Advisor Jan 2007 to Jan 2008 Company Name Responsible for helping individuals and business owners design and implement an appropriate investment strategy based on their specific personal financial goals and circumstances. Rendered exceptionally high quality service to clients in the area of estate planning for high net worth individuals using appropriate life insurance policies. Implemented many of my own insurance and securities marketing campaigns. Responsible for establishing new client accounts. Analyzing client's current and future financial needs. Education Bachelor of Arts , English Literature 2004 University of Massachusetts － City , State English Literature High School Diploma 1998 Homer High School － City , State Professional Affiliations Member, Mortgage Bankers Association Member, National Association of Mortgage Brokers (NAMB) Member MBA 's National Technology in Mortgage Banking Conference Member of University of Massachusetts Alumni Association. Additional Information ACCOMPLISHMENTS Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan averaging over $6,300 in revenue per funded loan. President's Club Achievement. CERTIFICATIONS NMLS ID: 528972 California - DOC Mortgage Loan Originator License Minnesota Mortgage Loan Originator License Nevada Mortgage Loan Originator License New Mexico Mortgage Loan Originator License Oregon Mortgage Loan Originator License Washington Mortgage Loan Originator License Skills client, clients, decision making, delivery, Equity, Finance, financial, Fixed Income, insurance, Investments, Team Leader, managing, marketing, excel, office, policies, quality, securities, strategy

HEALTHCARE CONSULTANT Executive Profile seminars and 200 media interviews, executive health/longevity expert and corporate wellness consultant. Created award-winning preventive care/patient education center in Family Medicine Residency. Developed residential wellness program at world-renowned Cooper Clinic in Dallas from ground floor. Administered $800,000 Kellogg Foundation grant to train physicians for Public Health and Preventive Medicine. Developed innovative nutritional system to rank high nutrient-density foods and motivate individuals to simple healthy eating. Designs for Wellness consulting with corporate executives, medical groups, hospitals, wellness centers, nutritional supplement manufacturers. Designed extensive marketing strategies for health/wellness publications, healthy food products, and nutritional supplements. Personal Objectives My career goal is to utilize my experience and skills in a larger organization, work with teams to create innovative products and services in health promotion, disease prevention/management, and human longevity fields. Collaboration with diverse groups to synergize process of product development and implementation of patient/client services. Skill Highlights Business Development Strategy: Expert Product Marketing Strategy: Expert Operational Systems Efficiency: Expert Wellness Program Development: Expert Lifestyle Change Methodology: Expert Professional Experience Healthcare Consultant March 2013 to Current Company Name － City , State Specializes in assisting physicians, hospitals, outpatient rehabilitation clinics, and a diverse list of other healthcare providers throughout the U.S. and abroad to achieve their strategic and operational goals. President and Founder January 1990 to Current Company Name － City , State Responsible for overall strategy and implementation of all aspects of the business. Company provides consulting and training seminars in the areas of executive health, corporate wellness, nutrition, stress management/work-life balance, fitness, and longevity. Publishing in the areas of nutrition, fitness, wellness, sports, and spiritual development. Executive Director January 1984 to January 1990 Company Name － City , State Developed residential Cooper Wellness Program at Cooper Clinic from ground floor resulting in multimillion dollars of revenue and educational assistance in improving health, longevity, and quality of life for thousands of clients, both domestic and international. Received Outstanding Service Award-Cooper Clinic, 1990. Associate Director July 1980 to December 1983 Company Name － City , State Created award-winning Preventive Care teaching program from start-up for medical residency program. Won $60,000 grant to fund The Preventive Care Learning Center, a patient/resident, teaching facility. Center taught Family Medicine residents patient education/preventive medicine skills and won Patient Care Magazine's Award for Excellence in Patient Education by a Family Medicine Residency. Developed off-campus Master of Public Health program for residents and allied health professionals in conjunction with Loma Linda University and an $800,000 Kellogg Foundation grant. Appreciation Award for Developing a Nationally Recognized Program in Preventive Care at the Florida Hospital Family Medicine Residency, 1984. Education Doctor of Public Health : August 1980 Loma Linda University － City , State High level specialist in wellness and lifestyle management intervention. Academic preparation, practical skills, and administrative abilities in developing, implementing, and evaluating programs and protocols designed to address a wide spectrum of health issues-particularly those dealing with chronic disease-including health risk appraisal, nutritional assessment and recommendations, exercise testing and prescription, and smoking cessation counseling. Six-month Clinical Practicum at Kaiser Permanente Preventive Medicine Dept. in Riverside, CA including lifestyle counseling for clients in areas of smoking cessation, weight management, fitness training, and chronic disease risk factor reduction. Master of Public Health : August 1980 Loma Linda University － City , State Specialized professional training in community nutrition to assume leadership position in assessing community nutrition needs; and in planning, directing, and evaluating the nutrition component of health promotion and disease-prevention efforts. Bachelor of Arts : Business Administration , June 1977 Andrews University － City , State GPA: Enrolled in Honors English. Andrews University Honored Alumnus of Achievement Award, 2013. Business Administration Courses included Economics, Principles of Management, Business Law, Business Ethics, Principles of Marketing, Accounting. Enrolled in Honors English. Andrews University Honored Alumnus of Achievement Award, 2013. Bachelor of Science : Health , June 1977 Andrews University － City , State Health Courses included Organic Chemistry, Biology, Microbiology, Home Economics, Inorganic Chemistry, Massage and Non-Drug Therapeutics. Skills Academic, Accounting, administrative, balance, Biology, Business Development, Business Law, Chemistry, interpersonal, CA, consulting, counseling, clients, directing, disease-prevention, Economics, Family Medicine, health promotion, leadership, Marketing, assisting physicians, Patient Care, processes, Product Marketing, Program Development, protocols, Public Health, quality, rehabilitation, scientific, seminars, Strategy, strategic, stress management, teaching

ELECTRICAL ENGINEERING LAB TECHNICIAN Summary Over 10 years experience in technical support in high speed networking semiconductor, lab network administration, problem resolution, documentation and lab management. Self-driven team player with strengths in communication and developing interpersonal ralationships. Possess excellent planning, organization, time management and decision-making skills. Strategically coordinate and collaborate with cross-functional departments and individual to maximize performance in facilitating goals and attaining operational excellence. Highlights Ability to test, collect data, diagnose and trouble shooting skills: system, test boards, eval boards and lab networking. Knowledge of 1G/10G Ethernet, Framers, Routers, Switches, ATM, PON, PHY, SONET, Digital Home. Lab management: in charge of systems in lab and procurement of tools needed in lab, including maintain and organize lab networking and test bench setup. Fimiliar with Windows and Linux OS, MS Office, LabView and others. Proficient in multimeters, programmable DC power supplies, frequency counters, oscilloscopes, function and signal generators, logic analyzers, digital serial analyzer, network traffic generator/performance analyzer and other specialized test equipment: USTC and Thermonic. Proficient in schematic capture and PCB layout tools such as PADS, Cadence, ORCAD, Mentor Graphic, View Logic Experience Company Name August 2007 to October 2014 Electrical Engineering Lab Technician City , State Developed and implemented test and troubleshooting procedures for HSIO, Digital Home, Access and Transport products. Supported products design verification, characterization, and validation. Successfully managed lab: lab network, PCs and test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures and ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, and gave recommendations. Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards. Provided on-going support for modification and de-bugging of design hardware and software products. Performed PCB rework down to 0402 and 0201 components. Company Name January 2002 to June 2007 Electrical Engineering Lab Technician City , State Developed and implemented and troubleshooting procedures procedures for TCP Offload Engines, SONET Framer Products. Supported products design verification, characterization, and validation. Successfully managed lab: lab network, PCs and test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures and ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, and gave recommendations. Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards. Provided on-going support for modification and de-bugging of design hardware and software products. Performed PCB rework down to 0402 and 0201 components. Company Name April 1995 to November 2001 Electrical Engineering Technician and PCB Layout Designer City , State Developed and implemented and troubleshooting procedures procedures for T1/E1 Framers, Routers, Switches, Ethernet, SONET, ATM Processing Products. Supported products design verification, characterization, and validation. Successfully managed lab: lab network, PCs and test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures and ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, and gave recommendations. Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards. Provided on-going support for modification and de-bugging of design hardware and software products. Performed PCB rework down to 0402 and 0201 components. Education Solano College Associate Degree : Electronics Engineering Technology State Electronics Engineering Technology Certificate in Quality Assurance Technology from De Anza College, CA. Certificate in PCB Design from The Copper Connection, CA. Skills assembly, ATM, Cadence, calibration, CA, hardware, DC, de-bugging, Ethernet, Graphic, ISO 9000, LabView, layout, Linux OS, Logic, Mentor, Access, MS Office, Windows, multimeters, network, networking, ORCAD, oscilloscopes, power supplies, procurement, purchasing, Quality Assurance, Routers, schematics, signal generators, SONET, Switches, T1, test equipment, trouble shooting, troubleshooting, validation, View

LOAN ASSISTANT/COMMERCIAL & CONSTRUCTION REAL ESTATE/SMALL BUSINESS LOANS Summary To obtain a position in the Banking/Lending field with an emphasis on customer service where I can provide added value to the company and its clients while at the same time seeking challenges to gain more knowledge and experience to further my career. 22+ years of experience in customer service 13 years of experience in Commercial Real Estate lending 7 years of experience working with distressed/workout loans 2 years of SBA loan experience Motivated self-starter with strong organization, communication and customer service skills Highlights Microsoft (Windows, Excel, Word, Outlook), Alchemy (loan file database), M Files (loan file program), Fidelity Ability to grow and adapt in a fast paced environment Excellent verbal and written communication skills Strong leadership and organizational skills Effective time management and multi task capabilities Experience 04/2012 to Current Loan Assistant/Commercial & Construction Real Estate/Small Business Loans Company Name － City , State Primary point of contact for the customer throughout the loan closing process. Prepare proposal letter and checklist for Borrowers for each approved new loan. Collect and manage all necessary due diligence. Order appraisals, environmental phase I and other reports related to each loan. Work closely with Documentation and Disbursement teams. Review loan documents and prepare closing package for Borrower. Work closely with title companies - title engagement, requests, review, closings. Manage operations procedures - process payoffs, releases, tax payments, title liens, etc. Input, manage, track and update all ticklers in pipeline. Loan file management and tracking of all loan file documentation. Process Adverse Action files and denied/withdrawn paperwork for pipeline. Process Material Change Forms for loan extensions and/or downgrades. 04/2009 to 04/2012 Loan Assistant/Loan Workout Portfolio Company Name － City , State Maintenance, security and sale of real estate properties obtained through foreclosure. Managing expenses/invoices of all OREO properties. Loan File management. Payoffs, releases, ticklers, due diligence, taxes, title, and tracking all loan file documentation. Workout activities including but not limited to, Foreclosure, Deed in Lieu and Short Sales. Work directly with attorney's throughout the foreclosure process. Process loan payments. 05/2008 to 04/2009 Assistant Vice President/Senior Lending Assistant Special Credits Company Name － City , State Work directly with the FDIC to resolve distressed commercial real estate loans. Workout activities involving collateral collection, repossession, sale of OREO property and liquidation. Order necessary reports and condition of title in preparation of Pre-Litigation Analysis. Preparation of Pre-Litigation Referral Analysis. Preparation of asset management cases and associated documentation. 03/2004 to 05/2008 Assistant Vice President/Commercial Real Estate Lending Assistant Company Name － City , State Served as the primary relationship contact for commercial real estate loan customers. Assist with loan proposal preparation. Complete all due diligence on all approved commercial real estate loans. Work directly with auditors (internal and external) for quarterly in-house and annual audits. Monitor commercial real estate loans to ensure compliance of contract terms and conditions Assist and oversee preparation of Loan Documents Worked directly with and assist loan officers with other special projects as assigned. 05/2003 to 03/2004 Commercial Real Estate Administrative Assistant Company Name － City , State Customer service liaison between Loan Officers and customers. Preparation of loan documentation including closing and funding of loan proceeds. Calculation of loan amounts and set up of new loan worksheets. Loan Payments - quoted loan payoffs, received and processed incoming loan payments. Set up of all loan files including ticklers. Loan File management. 06/1998 to 03/2003 Store/Area Manager Company Name － City , State Customer Service Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service. Trained, supervised, motivated and evaluated a staff of 6-10 employees. Facilitated individual goal setting and conducted performance evaluations. 11/1994 to 06/1998 Store Manager Company Name － City , State Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service. Directed recruitment and retention of staff. Trained, supervised, motivated and evaluated a staff of 6-10 employees. Facilitated individual goal setting and conducted performance evaluations. Coached sales teams to ensure sales quotas were achieved. Education 2011 Certificate of successful completion of Nursing Assistant program (NUR158) : Anatomy/Physiology and Psychology Paradise Valley Community College － City , State Anatomy/Physiology and Psychology 2000 Certificate of Fashion Display & Coordination : Business, Accounting and Marketing Saddleback Community College － City , State Business, Accounting and Marketing 1988 Diploma Laguna Hills High School － City , State 2007 - Successful completion of Financial Analyst and Tax Analysis preparation course Skills asset management, attorney, closing, Excellent customer service, Customer Service, data entry, database, Documentation, due diligence, Fashion, fast, File management, Financial Analyst, Forms, goal setting, inventory control, leadership, Litigation, loan documentation, Managing, Excel, Outlook, Windows, Word, Nursing, organizational skills, proposal, proposal preparation, real estate, recruitment, retail, Sales, Tax, taxes, time management, written communication skills

INVESTMENT BANKING SUMMER ANALYST Skills Java, C+, Python, App development Experience INVESTMENT BANKING SUMMER ANALYST May 2013 to August 2013 Company Name － City , State Advised on $1.2B sell-side M&A deal, completed buy-side M&A screen, and contributed to 11 total project teams Drove financial analysis for sell-side M&A deal, built the levered model projecting operations, financing and returns Completed 3 subsequent model iterations and built sensitivities; coded Excel macros to improve client experience Communicated with clients, partner banks, Goldman leadership to create investor materials and facilitate deal processes Performed M&A screen for $20B client, designed 7 quantitative screen criteria and ranked 30 potential targets Built accretion-dilution mini-combo model with flexible architecture facilitating numerous targets and premium scenarios Read equity research and 10-Ks to create profiles, perform sum-of-the-parts valuation, and write growth commentary. FINANCE RESEARCH ASSISTANT May 2012 to May 2013 Company Name － City , State Analyzed SEC filings to assess target company valuations of strategic buyers compared to those of financial buyers Reviewed over 300 takeover auction background, identifying data points to calculate takeover premiums paid Systemically organized information using Excel to facilitate data analysis and further research Reviewed final paper for previous, relevant topic, and provided content and conceptual improvements. SALES CLERK May 2011 to August 2011 Company Name － City , State Advised customers and completed sales Increased sales earnings by 20% in the Junior's Department for the period of June to August Named "Employee of the Month" by recommendation of customers for friendly and helpful service (July). Company Name Summary of company industry if not well known; this provides context for job (good starting place is your company's mission statement). Responsibilities. Action; impact. Action; impact. Action; impact. COMPANY CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Responsibilities. Action; impact. Action; impact. COMPANY CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Responsibilities. Action; impact. Action; impact. Education and Training Bachelor of Degree MONTH UNDERGRADUATE SCHOOL － State 4.0 Bachelor of Science : Aeronautical Engineer MAY , 2015 UNITED STATES AIR FORCE ACADEMY COLORADO － City , State Aeronautical Engineer MAY 73/4.0 3.67/4.0 Introduction to Finance Theory, Probability & Statistics, Multivariable Calculus, Thermodynamics I & II Roslyn Schulte Memorial Scholarship: awarded to rising college junior that demonstrated leadership and social responsibility London School of Economics Study Abroad Program ( : Spring 2014 COLORADO ACADEMY DENVER 4/4.0 3.8/4.0 SAT: 2350/2400 Class of 2011 President, National Society of Collegiate Scholars, Varsity Volleyball Captain Personal Information Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement). Responsibilities. Action; impact. Action; impact. ASSOCIATION CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Responsibilities. Action; impact. Interests CADET FOR A DAY, INC. COLORADO SPRINGS, CO FOUNDER/PRESIDENT NOV 2011 - PRESENT Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United States Air Force Academy for a "cadet for a day" experience; exposes students to engineering and school opportunities Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences Languages Language (fluent) Language (conversational) Skills C+, Calculus, content, client, clients, data analysis, Economics, equity, Finance, financing, financial, financial analysis, French, Java, leadership, macros, materials, Excel, pick, processes, Python, Read, research, sales, SAT, Spanish, Statistics, strategic, Technical Training, unique, valuation Additional Information LEADERSHIP & ACTIVITIES ORGANIZATION CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement). Responsibilities. Action; impact. Action; impact. ASSOCIATION CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Responsibilities. Action; impact. Achievements: Any recognition, awards, honors Interests: Include any interests you have LEADERSHIP & ACTIVITIES CADET FOR A DAY, INC. COLORADO SPRINGS, CO FOUNDER/PRESIDENT NOV 2011 - PRESENT Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United States Air Force Academy for a "cadet for a day" experience; exposes students to engineering and school opportunities Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences Interests: Volleyball, CrossFit, World Cup

PROGRAM MANAGER/BUSINESS ANALYST Summary Highly enthusiastic, self-motivated Program Manager/Business Analyst with experience in military and corporate working environments, dedicated to maximizing assets through process improvement methods and constant innovation. Core Qualifications Former member of the United States Air Force, served 8 years Excellent time management Teaching, inspiring and counseling Experience working special military computer programs Reliable and dependable Very personable and team player Outstanding Motivator Achievements Material Development Created continuity system for new program managers to create an continuous uninterrupted work environment Process Improvement Developed flawless deployment system that resulted in personnel and equipment deployment with zero discrepancies over a 5 yr period. Research:   Performed research and analysis for Air Force level Project Manager Training: Delivered training and implemented new system in tracking completion . Completed training on-time and under-budget. Professional Experience Program Manager/Business Analyst May 2010 to October 2014 Company Name - City , State Served as Program Manager/Program Analyst for all deployment related activities for an operation of over 300 employees. Responsible for managing the alignment of personnel to specific Unit Type Codes (UTC) and associated Air Expeditionary Force (AEF) rotations. Adviser for significant problem areas and provided guidance to resolve personnel, equipment and training problems. Compiled and extracted data from reports for inclusion in the monthly status report briefings. Assured a high level of expertise and standardization in the evaluation and qualification process of deployment systems through diligent training of deploying military and civilian members. Provided accurate information and reports to accomplish the administrative and analytical work in the maintenance of the automated official property book record and backup files. Project lead for employer on all Air Force level deployment inspections to execute assigned missions, exercises, contingencies and operations. Evaluated information from multiple agencies to develop an understanding of the business requests and needs and translated them into application and operational requirements. Researched, evaluated and prepared long-range and short-range business plans through collaboration multiple agencies to ensure personnel and equipment constant movement. Worked with personnel to obtain requirements through interviews, document analysis, business process descriptions, workflow analysis and use. Fitness Center Director November 2009 to May 2010 Company Name - City , State Managed multi-million dollar fitness facility, coordinated monthly fitness activities base populace of 45K. Supervised fitness employees, wrote appraisals and maintained training records for employees. As top supervisor was selected served as Project Lead for U.S. Armed Services Team during the Military International Olympics Served as a Contract Officer Representative (COR) for agency contracts and provided the necessary equipment, materials, furniture and services. Contract Officer Representative for equipment needs for six fitness centers; to include family fitness rooms, youth training programs and specialty fitness classes. Established fitness plans for all training, fitness classes, incentive programs, and special events. Assisted in oversight for all fitness contracts and ensured payments were made in accordance with the contract and Air Force guidance. Knowledgeable in exercise science including kinesiology, functional anatomy, exercise physiology, nutrition, program administration, and injury prevention. Training Manager, Staff Sergeant October 2004 to September 2008 Company Name - City , State Reviewed training circulars, master training schedules, inspections and test results to determine necessary unit and individual training. Assisted in designing, developing, evaluating, revising, and selecting training programs, training material (written training guides or pamphlets, graphic visual aids, training films, video cassettes, sound recordings, multi-media video training tapes, or curriculum materials, etc.), training methods (classroom lecture, hands on, e-learning, computer based, etc.), and training aids for the professional development and delivery of training in support. Used advanced technology programs to create, develop, and facilitate training functions (i.e., automated tracking system, tracking of student certification/re-certification status, maintaining information, and researching outside sources for training support material, etc.) and developed and implemented testing procedures for required certifications. Provided instructional support for the education and training programs, with emphasis on the development and implementation of the educational component of the Prevention and Management of failures. Planned, promoted, and developed educational programs and designs the program by analyzing the need for personnel, facilities, supplies, and materials. Developed new or revised training or materials for formal/informal courses. Evaluated and analyzed the effectiveness of all training programs. Education and Training Bachelor of Science : Management , Dec 2015 Park University - City , State BS in Management (Dec 2015), Secret security clearance, Customer Service Training Instructor, Deployment Manager Training, Defense Readiness Response System training course, Training manager course Supervisor safety training , Leadership school, Accountant/Resource Adviser training, Agile/Scrum Training and Computer Base Training, CPR certified Skills Administrative, Leadership, Analytical, S upervisory, Excellent Written and Verbal, Customer service, Excellent Computer Skills (Microsoft Word, Office, Power Point, Excel).

ACCOUNTANT Summary Innovative Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes. Skills Budget forecasting expertise Analytical reasoning Account reconciliation expert Strong organizational skills General ledger accounting Expert in customer relations Flexible team player Advanced computer proficiency (PC and Mac) Experience 04/2016 to Current Accountant Company Name － City , State Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Worked with management to document and offset unusual expense variances in their respective areas. Assisted the CFO with the production of the monthly financials, management reports and board packages. Coded the general ledger and processed vendor invoice payments. Researched and resolved billing and invoice problems. 04/2010 to 04/2016 Accounting Clerk Company Name － City , State Assisted in the creation of vendor contracts for outside vendors. Revised and streamlined inefficient work procedures with automation software. Reduced time and costs and increased efficiency by introducing new accounting procedures. Suggested process improvements to secure prompt and regular receipts for the organization. Coded the general ledger and processed vendor invoice payments. Executed accounts receivable reporting enhancements and reconciliation procedures. Managed accounting operations, accounting close, account reporting and reconciliations. 04/2006 to Current Church Administrator Company Name － City , State Plans and implements appropriate $140,000 annual budget (average) and accounting systems. Balance checking account and investment accounts and submit reconciliation monthly for Pastor's review and approval. Developed and implemented a Microsoft Excel Financial Database system for streamlining all financial and charitable contributions record system for the Church; prepares annual contribution statements, year-end financial reports, financial information for committees and the Church as needed or requested. Attend to banking operations for deposit (cash handling $2,000 or more on weekly basis), check writing and Business Banking Online. Maintains the Church's Policies and Procedures Manual; administers payroll for Church employees on a semi-monthly basis and all related payroll functions. Maintains a church membership database for over 100 members which is keep confidential. Monitors and maintains inventory of Church's property and equipment making repairs and/or replacement as necessary. Being thoroughly familiar and abreast with the latest computer software used and might benefit the church. Education and Training January 2014 Master's : Business Administration Troy University － City , State Business Administration December 2009 BBA : Accounting Management Columbus State University － City , State Accounting Management Skills Account reconciliations, Accounting, Accountant, accounting systems, accounting system, Accounts payable, Adobe Acrobat, agency, Balance, banking, Budget analysis, budget, bi, cash handling, clerical, contracts, cost accounting, Database, fax, FDS, Finance, Financial, Financial analysis, financial management, financial operations, financial reports, financial statements, fiscal management, forecasting, functional, fund accounting, funds, General Ledger, Government, grants, Innovation, maintains inventory, inventory, leadership skills, Macintosh, Mainframe, managerial, managerial accounting, Access, Microsoft Access, Microsoft Excel, Excel, Microsoft Office software, Office, Outlook, PowerPoint, Publisher, Windows, Word, Monitors, newsletter, Payroll, IBM-PC, copier, Policies, processes, profit, Program Development, proposals, QuickBooks, reconciling, record keeping, repairs, reporting, scanner, technical support, phone, time management, type, written, annual reports, year-end

CLIENT RELATIONS ADVOCATE Career Overview Seeking a challenging and rewarding career in Customer Service that would utilize acquired knowledge, training , and skills to achieve career growth potential and advancement. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extensive experience includes performing needs assessments, gathering appropriate documents to assess efficiency, and analyzing processes and procedures. Core Strengths Responsible Bilingual English/Spanish written and spoken Data Entry Microsoft Word, Excel, Power Point, IUX Type 47 Words Per Minute 10-Key Calculator Strong organizational skills Telephone Experience Punctual Hard Worker Good Listener Follows Directions Team Player Energetic work attitude Accomplishments Customer Assistance   Worked with company systems such as IUX and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss. Work Experience October 2009 to March 2015 Company Name City , State Client Relations Advocate Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Conduct searches to find needed information, using such sources as the Internet. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars. April 2005 to February 2011 Company Name City , State Respite Care Provider Provide care for mentally disturbed, delinquent, or handicapped children. Operate in-house day-care centers within businesses. Assist in preparing food and serving meals and refreshments to children. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Organize and store toys and materials to ensure order in activity areas. Maintain a safe play environment. Dress children and change diapers. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped. May 2000 to October 2006 Company Name City , State Customer Service Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Manage the movement of goods into and out of production facilities. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales. Process merchandise returns and exchanges. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training. Stock shelves, and mark prices on shelves and items. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Compute and record totals of transactions. Offer customers carry-out service at the completion of transactions. Educational Background Maric College City , State , US Certificate : Medical Coding and Billing Medical Coding and Billing Certificate: Medical Coding and Billing Sep 2007 Maric College San Diego, CA (Now Known As Kaplan College) C. Crawford Senior High School City , State , US High School Diploma High School Diploma Jun 2000 Will C. Crawford Senior High School San Diego , CA San Diego Job Corps City , State , US Certificate : Office Business Office Business Certificate: Office Business Jun 2002 Job Corps Imperial Beach, CA South Western College City , State , US Child Development South Western College Chula Vista, CA Certifications Medical Coding and Billing Certificate, Office Business Certificate, High School Diploma Languages Bilingual English/Spanish written and Spoken Skills Greet, Telephone Customer Service, Cash, Credit, Sales, Vouchers, Optical, Payments, Training, Inventory, Pricing, Billing, Forecasts, Greeting, Sales Floor, Stocking, Correspondence, Databases, Filing, Telephones, Painting, Client Relations, Clients, Schedule Appointments, Scheduling, Switchboard, Cashier, Accounting, Answering, General Office, General Office Duties, Inventory Records, Payroll, Process Payroll, Purchase Orders, Customer Service, Data Entry, Excel, Microsoft Word, Punctual, Receptionist, Retail Sales, Team Player, Word, Coding, Medical Coding

LIGHT INDUSTRIAL MAINTENANCE / RESIDENTIAL Professional Summary Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Core Qualifications Results-oriented Excel in customer service/sales Territory Sales Experience Client Relations Creative Problem Solving Project Management Proficiency in Microsoft software Computer proficient Quick learner Contract negotiation/review/drafting Experience Light Industrial maintenance / residential May 2014 to Current Company Name － City , State Tested machinery, equipment and parts to identify any defects. Disassembled broken and defective equipment to facilitate repair. Reassembled equipment after completed repairs. Assembled and maintained physical structures using hand and power tools. Operated tools such as hoists and saws. Routinely inspected machinery and equipment to diagnose malfunctions. Used hand tools to replace defective equipment parts. Performed pipe fabrication, installation and fitting according to proper specifications. Inspected pipes and piping systems to assess their quality and condition. Hoisted loads using slings, chains, shackles, hooks, cables and other rigging equipment. Installed and replaced water heaters, drain pipes and water supply lines. Cut and beveled piping using cutting torches, saws and threading machines. Performed emergency on-call work hours during the evening, weekends and some holidays. Installed and inspected new and existing plumbing lines up to 6 inches in diameter. Operator March 2014 to May 2015 Company Name － City , State Simonton windows - vinyl window manufacturing. Job description - raw material handling / cutting raw material / automated two point welding / bending vinyl shapes (trapezoid, octagon, hexagon, eyebrow, half-round) / assembly / automated two point corner cleaner. Extrusion operator January 2013 to January 2014 Company Name － City , State Machine operation and maintenance Weight and quality checks Fork truck certified Raw material handling Finished product handling CSR/Delivery/Warehouse May 2012 to August 2013 Company Name － City , State Job description - Dry Van delivery (IN, Ill) / loading & un-loading / customer service and sales / warehouse stocking. Silicone coater press operation June 2010 to January 2011 Company Name － City , State Job description- Operation of silicon coater press. Microsoft Excel - responsible for weight and dye checks - minor machine press maintenance - Fork truck. Adjusted machine feed and speed if machine malfunctioned. Changed equipment over to new product. Started machine operations by inserting control instructions into control units. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance Worked with managers to implement the company's policies and goals. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems. Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures. Started up and shut down processing equipment. Troubleshooted problems with equipment, devices or products. Account manager/Csr sales November 2009 to May 2010 Company Name － City , State Software experience - Dashboard, EASE, System X, Express Pay,. OMS, Atlas, Easy Scripter, Exchange Plus, Explorer. Sales / residential account manager (southwest area) Retention Customer service / Sales representative January 2006 to November 2008 Company Name － City , State Account manager for $100,000.00 customer base. Excelled in customer service and retention. Production room and shipping, experience in Excel and Corel software Director of Events January 2006 to January 2008 Company Name － City , State and Sales / Outside Sales / Community Relations Working with C.V.B. and Sports Marketing agencies in all locations in accordance with events. Selling of event sponsorships, including cold calling, and appointment. Organization of all event activities, including sponsorship sales, merchandising, promotions, staffing, facility, setup and teardown, bracketing and working events. Scheduling, and determining dates for events. Planned and executed Leasing Agent/Real Estate January 2006 to January 2008 Company Name － City , State Real Estate. Leasing agent / scheduling appointments for potential renters. Determining move in / move out dates, collecting rent. Customer service, general maintenance and upkeep. Vinyl Window Manufacturing January 2002 to January 2006 Company Name － City , State Single hung assembly line / double hung assembly line / main frame assembly line. Air tools, two and four point welders, two and four point edge cleaners. Great teamwork. Forklift warehouse experience. Construction /Team crew lead January 1999 to January 2001 Company Name － City , State Roofing experience. Siding , Framing. Planned and executed residential roofing and siding jobs . Built and disassembled scaffolds, bracing and barricades. Cleaned all construction areas to avoid hazards. Installed and repaired roofs, flashings and surfaces. Removed old roofing materials in an efficient manner. Mentored junior team members, providing guidance on proper techniques and safety. Continually cleaned work areas and equipment. Swept and cleaned roofs to prepare them for the application of new roofing materials. Transported materials, tools and machines to installation sites. Hoisted tar and roofing materials onto roofs. Education High School Diploma : General Studies , 1996 Terre Haute North － City , State , United States Some College courses : Information Technology Ivy Tech － City , State , United States Intro to Microcomputers Microsoft Interests Building custom PC's, softball, electronics, running, sports, carpentry, computer software. Skills assembly, cold calling, community relations, Corel software, customer service, delivery, edge, forklift, frame, framing, information technology, Explorer, Marketing, merchandising, Microcomputers, Microsoft Excel, Excel, Exchange, windows, octagon, Operating System, Outside Sales, press, Real Estate, Selling, Sales, Scheduling, shipping, staffing, System X, teamwork, welding

Professional Summary Knowledgeable of banking procedures and finance, sales and risk management whose success is based on integrity, exceptional customer service, efficiency and ambition. Self-motivated professional, highly proficient in developing creative solutions and implementing objective decision making. Skilled for managing multiple projects at one time. Ability to work equally in both team-oriented and self directed environments. Core Competencies Credit & financial analysis Analytical problem solver Excellent communicator Action planning Relationship management Risk management Strategic thinking Deadline efficient Detailed oriented Excellent time management Achievements Increased revenue production 110% per annum resulting in to a profitable portfolio, Wells Fargo 2015 Year to date loan volume growth 162%, deposits 230% and partner production 180% 2013 recipient of Gold Star Award of Western Mountain Region, Wells Fargo Bank 2 times Gold Star Award recipient Wells Fargo Bank 2014 1 time Gold Star Award recipient Wells Fargo Bank 2015 Annual Pinnacle Award Recipient for top 20% producer, US Bank 2010 Star of Excellent recipient for highest scores customer service, US Bank 2009, 2010, 2011 Chamber Development Award, Wethersfield, CT 2005, 2006, 2007 Award of Excellence, top producer, Fleet Bank 2002, 2003 Experience Branch Manager , 01/2004 Company Name - City , State Received region performance recognition for increased sales and customer service. Motivated, trained and increased employee productivity by 45%. Maintained and built strong relationships while assisting and advising in financial decisions. Implemented a new up-selling program of banking products to exceed goals & expectations. Executed branch objectives, improved product profitability and service performance. Dramatically increased branch revenue through various partner referrals. Made initial analysis on applicant's financial status, credit and property evaluation. Business Banking Officer , 01/2009 to 11/2012 Company Name - City , State 2010 Annual Pinnacle Winner for Outstanding Performance. Source, develop, expand, service and retain profitable business banking relationships. Provide the highest level of professionalism and outstanding customer service. Structure banking solutions in order to help the customer reach success financially. Perform complex financial analysis in the area of credit, cash flow and collateral. Obtain and monitor financial statements and credit information of existing portfolio. Proactively partner with customers to better understand their business goals and strategies. Work closely with underwriting to accurately complete credit requests in a timely manner. Partner with bank internal and external teams to increase cross-sell opportunities. Ensure highest level of accuracy and clarity in all communications. Director of Business Operations/Finance Officer , 01/2005 to 01/2009 Company Name - City , State Designed, developed and presented project sales models to increase business. Developed sales campaigns and marketing projects. Acquired, sourced, serviced and expanded new client relationships. Monitored business productivity and ensured quality in all levels of business production. Developed a new business plan that oversaw all new business sectors. Performed all accounting for federal and state tax obligations and sales reports. Prepared monthly, quarterly and annual financial statements. Monitored the progress of open funds budget, fiscal reports, revenues contracts, acct payables and receivables. Business and Consumer Banking Specialist , 01/2002 to 01/2004 Company Name - City , State 2003 Annual Star of Excellence. Achieved great success in sales and customer service. Advised and suggested financial and credit solutions. Reviewed and gathered client financial and credit information. Regularly visit business customers to better understand banking needs and maximize results. Effectively partnered with other lines of business bankers to deliver full range of products. Organized and managed special events and promotions. Proactively partnered with external partners to attain new business leads. Education Masters Business Administration : 2011 Keller Graduate School of Management - City , State Bachelor of Science : Business Administration/Finance , 2009 Central Connecticut State University - City , State Business Administration/Finance Professional Development Credit Risk Fundamentals, US Bank 2011 Omega Credit Analysis Certification, US Bank 2011 Organizational Development and Leadership Certificate, US Bank 2010 FDIC Certification, Central Connecticut State University 2009 Community Involvement United Way, Junior Achievement, Executive Board Member Women's Chamber of Commerce of Southern Nevada, NAWBO Corporate Committee Member Computer Skills Microsoft Office (word, excel, power point, outlook) Share point, Wells Fargo systems

RN STAFF NURSE Professional Experience RN Staff Nurse August 2008 to April 2014 Company Name － City , State Participate in multidisciplinary plan of care. Follow Best Practice Protocols, Evidence based practice as well as patient-centered and team-based care. Identify barriers to successful treatment and share with team. Monitor,measure and report/document progress of interventions and outcomes. Timely and effective communication of newly implemented changes to unit based methods of practice. Accomplishments Management of Aggressive Behavior (MOAB) in house Certified Instructor, Patient Experience Champion, Shared Governance Chair of Policy & Procedure Committee, Oncology Certification, Implementation of unit Bedside Report and hourly rounding. Skills Used Therapeutic touch/communication, teach back communication,assessments, IV care, telemetry care, wound care including wound vacs, dressing changes. Age-based plan of care. Excellent organizational skills. Collaborative working relationship with unit team members as well as physicians, technicians, pharmacy, housekeeping and other ancillary team members. RN- Resident Care Manager July 2007 to July 2008 Company Name － City , State Responsibilities Care Management of adult and senior patient population. Knowledge of care levels including SNF, ECF, ICF, ALF, rehab and hospice. Attending and participating in care conferences. Development and distribution of expected outcomes to interdisciplinary team. Assignment and direction of care provided by licensed staff across 24 hour schedule. Reconciliation of monthly MAR's. Disposal of out-dated/discontinued medications. Development and monitoring of appropriate care plans, Accomplishments Created, communicated and modeled a unit Mission Statement. Developed effective teamwork model for licensed staff and caregivers. Skills Used Effective oral and written communication and organizational skills. Ability to determine and direct appropriate care. Ability to navigate electronic medical records and effectively utilize basic computer programs. Provide compassionate and effective communication to family members in times of crisis. RN Charge Nurse July 2000 to June 2007 Company Name － City , State Assessment of acuity, asignment of staff, Review of charts, obtaining and signing off orders. Guidance/monitoring and assistance to team members to balance work load throughout shift. Attend and participate in staff meetings and hospital wide agendas. In the Geriatric Assessment Center (GAC), I performed total body assessments including hearing, vision, labs and Accomplishments Geriatric Resource Nurse (GRN) certification 2003-2008. Hospital based NICHE member. Pain Management Resource team member. Participant in Evidence Based Practice implementation. Geriatric Assessment Center on call RN. Note: During my tenure at Providence Milwaukie, I worked in the ECF/ICF/SNF unit, the Med/Surg unit, Womens Health/Mother-Baby unit, the Geriatric Assessment Center and the Emergency Dept. I was a charge nurse in all except the GAC and ED. Skills Used Open and effective communication. Excellent organizational skills. Telemetry, IV, wound care, physical, mental and emotional assessment. Appropriate and effective care plans. Medication reconciliation and monitoring for therapeutic effectiveness. Administrative Assistant April 1990 to April 1996 Company Name － City , State Maintaining informational material and application packets availability. Assisting applicants accurately complete and provide information required form application completion. Compile information for reports. Setting up and maintaining supervised bank accounts monthly. Reconcileing local office concentrated banking system. Servicing delinquent accounts, Prepares tax vouchers as applicable. Weekly back up of computer files and secure storage of files. Education and Training BSN : Nursing , 1 2007 Washington State University － City , State Nursing ADN : Nursing , 1 2000 Clark College － City , State Nursing AA : General Studies , 1 1987 Clark College － City , State General Studies Medical Admin. Assistant in Front/back office Med. Ass't. 1 1982 Western Business College － City , State Personal Information I also worked this role in a temporary position during the 1996-1997 fiscal year while I worked on my nursing prerequisites. Skills balance, banking, basic, charts, oral, Basic computer skills, conferences, direction, Instructor, meetings, office, organizational skills, progress, Protocols, tax, teamwork, Telemetry, vision, written communication Additional Information Note: I also worked this role in a temporary position during the 1996-1997 fiscal year while I worked on my nursing prerequisites. Facebook LinkedIn Twitter Your resume is visible to anyone. Your contact details are hidden but employers can contact you via Indeed. Public Your resume is visible to anyone. Your phone number and email address are only provided to employers you apply to. Your street address is visible only to you. Private Your resume is not visible. Employers cannot find you. Delete your resume About your privacy Your phone number and email address are only provided to employers you apply to. Your street address is only visible to you. 2014 Indeed

PACKAGING BUYER/RESEARCH AND DEVELOPMENT LEAD Summary Seeking a full time position in Operations, Purchasing, Inventory Control, Logistics, and/or Inside Sales Management. Highlights Operations Training and Development Management/Problem Solving Customer Service/Team Building Human Resources/Eduphoria Supply Chain/Procurement/Planning Distribution/Logistics/Shipping Purchasing/SAP/Rigid Packaging Inventory Control/Warehouse Research and Development/Marketing Ceridian/iEmployee/Paychex Deja/FacetWin AP/AR Experience 01/2013 to Current Packaging Buyer/Research and Development Lead Company Name Maintains all purchase orders and vendor acknowledgements. Updates vendor weekly Open Order Reports with accurate ETA's in SAP. Requests component skus with _ItemSetUpGroup in Procurement Dept. Updates PIR and source list information (costs, lead times, specifications, MOQs, etc.) per supplier and maintaining Master Vendor Agreements and Insurance. Updates back order reports for upper management to review weekly. Preserves all new and existing artwork for compliance purposes. Runs the ZBAR Report weekly and following up with the suppliers with regard to demand and production planning changes. Schedules all outbound and inbound shipments with suppliers. Assists with truck requests information/notes in SAP for each shipment. Mails and tracks packages/shipments sent out to vendors for working projects. Packaging Lead on Research and Development Team for all new projects and licensing agreements with potential and existing clients. Assists in following up and resolving all AR/AP issues with Accounting Dept. Sustains and follows through with all packaging and ISO standards with Compliance. Upholds an intricate position and consultants with FSI during the acquisition of Farouk Wings Plastics (bottle manufacturer) and corresponds accordingly in the integration process. Consultants in packaging projects and R&D inquiries with FSI's "Sister Companies" (Beauty Elite Group, and Blow Pro). Attends trade show opportunities in effort to build knowledge and upcoming trends and new technologies in packaging development. Meets with all current and potential suppliers for business development. Works closely with Marketing and FSI CEO on all wet line development and timelines. Liaison and/or Consultant between Marketing, Customer Service, QA, Purchasing, Production, Compliance, Maintenance, Lab, etc. in effort to make sure all necessary precautions and steps are taken prior to starting any new projects with "special" packaging needs. Writes and develops new procedural protocols and SOP's within the company in effort to streamline processes that "have always been" but need to change in order to have smooth transitions and cohesiveness when something new is introduced with the company. Assists in planning, timeline development, and launch of new products. Assist in writing marketing and product development plans. 01/2009 to 01/2013 English Language Arts Teacher Company Name Initiated, facilitated, and moderated classroom discussions. Evaluated and graded students' class work, assignments, and papers. Prepared course materials such as syllabi, homework assignments, and handouts. Maintained student attendance records, grades, and other required records. Planned, evaluated, and revised curricula, and methods of instruction. Compiled, administered, and graded examinations. Maintained a regularly scheduled conference period in order to assist students/parents. Kept abreast of developments in their field by reading current literature, talking with colleagues, and participating in professional conferences. Selected and obtained materials and supplies such as textbooks. Collaborated with colleagues to address teaching and research issues. Served on academic or administrative committees that dealt with institutional policies, departmental matters, and academic issues. Participated in campus and community events. Acted as the Adviser to multiple student organizations.(ie: NJHS). 01/2002 to 01/2009 Operations/Purchasing Manager Company Name － City , State Supervised daily activities relating to operations, receiving, handling and distribution of rigid packaging. Facilitated weekly managers meetings between sales, operations & warehouse teams. Monitored daily and monthly reports of sales, forecasting, and expenses in order to meet annual budgets and goals. Delegated and implements changes for all departments. Assessed all employee time off requests and staffing needs. Administered training and development for all new employees. Conducted annual employee reviews and pay recommendations. Handled the purchasing and inventory control of a multi-million dollar warehouse. Conducted and directed annual physical inventory. Managed the top 3 three branch accounts for the purposes of maintaining system processes, mentoring and training. AP/AP knowledge-handled customer payables/receivables. Implemented all new procedures and training provided on a branch level. Assisted Upper Management in setting and creating objectives in order to meet annual budgets and forecasting for the Houston branch. Sr. Account Coordinator Company Name － City , State Directly responsible for managing multiple core accounts for the purpose of providing excellent customer service. Entered all sales and purchase orders with accuracy according to customer specifications. Executed PO follow-up on a daily basis to insure all shipments were indeed on time and within conformance of customer/vendor expectations Worked directly and developed valuable relationships with vendors/suppliers and logistic companies. Processed invoicing on a daily basis and provided all supported documentation in order to improve branch DSO (ie: BOL's, POD's and memos.) Implemented annual price increases to meet budgets and margins. Professional Accomplishments Sheldon ISD- Teacher of the Year 2013-Michael R. Null Middle School TricorBraun-Nominated for Customer Service Satisfaction Award 4 years in a row. TricorBraun-Promoted to Houston Branch Operations Manager within first 3 years of employment. TricorBraun-Houston branch grew 60% in gross profit and personally nominated for Branch Quality Award in the first year of managing branch. TricorBraun-Recognized in the industry as a top performer and leader. Education 2002 Bachelor of Arts : English/Sociology Sam Houston State University － City , State English/Sociology Texas Teacher Certification 2009-2013 (4-8 English, EC-6 Generalist, K-12 ESL) Additional Information Additional Work History and References available upon request Skills academic, Accounting, AP/AR, administrative, streamline, AP, AR, budgets, business development, Ceridian, conferences, Consultant, clients, excellent customer service, Customer Service, documentation, English, forecasting, gross profit, Human Resources, instruction, Insurance, ie, inventory, Inventory Control, invoicing, ISO, Team Building, Logistics, notes, managing, Marketing, materials, meetings, mentoring, Works, Packaging, payables, policies, Problem Solving, processes, Procurement, marketing and product, protocols, Purchasing, Quality, QA, reading, receiving, Research, sales, SAP, Shipping, SOP, staffing, Supply Chain, Teacher, teaching

AUDIT AND RECOVERY SPECIALIST Summary Proficient and highly skilled Customer support specialist with years of experience seeking to use my extensive background in customer relations, collections and sales into an intermediate-level position with future advancement. Experience Company Name City , State Audit and Recovery Specialist 01/2016 to Current Review, investigate, analyze, and resolve key issues at the provider and client level. Manage outstanding inventory as assigned by maintaining daily call volume and inventory turnover rate expectations. Adhere to all escalation timeframes and re-status inventory according to department guidelines. Interface and collaborate with various levels at the provider level to communicate outstanding inventory issues and attempt continuous follow-up throughout the order to cash revenue cycle. Utilize and contribute to refining department policy and procedures. Identify and communicate process improvements which result in operational efficiencies. Ensure systematic data oriented efforts to improve consumer and/or client services. Serve as resource and subject matter expert to less experienced staff. Collaborate, coordinate, and communicate across disciplines and departments. Ensure compliance with HIPAA regulations and requirements. Demonstrate commitment to the Company's core values. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Company Name City , State Healthcare Collections Specialist 06/2015 to 01/2016 The handling of inbound and outbound calls from client customers. Conduct account research and general analysis in order to assist customers. Interacting with customers in order to resolve outstanding account balances and assist with payment plan set-ups. Following up with customers on payment arrangements. Maintain accurate records and documentation within the customer's account. Responsible for acting as a liaison between the customers and clients. Maintain call control, including a high level of professionalism and ensuring quality assurance scores are at a proper level. Providing exceptional customer service, in order to establish a one call resolution for customers. Navigating Client Systems. Other related duties as assigned. Company Name City , State Student Advisor/Resolution Rep 12/2014 to 06/2015 Resolution of student questions. Track escalated calls in database. Follow basic procedures and phone scripts. Use fundamental knowledge to navigate customer information systems along with a basic knowledge of client services and products. Maintain work logs for specific account dispositions. Assist other staff as necessary. Company Name City , State Customer Service Representative 05/2014 to 07/2014 Under direct supervision, responsible for conserving, maintaining, developing and increasing business volume through existing clients by phone. Develop internal and external customer relationships by providing understandable, concise, and accurate policy information through written and oral communication. Reply to customers using multiple systems, technologies, and the coordination of other functions is required. Provide information on a variety of complex customer service issues requiring knowledge of life insurance/ retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency. Speaks with clients regarding service request or problems; documents, evaluates and resolves customer's inquiries. Gain proficiency in automated workflow system. Process incoming and outgoing mail, using automated workflow system. Process complex and varied service requests. Represent Transamerica Life and Protection with professional pride to internal and external customers. Consistently meet/exceed set quality and productivity standards. Company Name City , State Customer Service Representative / Sales Agent 03/2013 to 05/2014 Uses strong communication and listening skills to handle customer inquiries. Makes specific offers to customers based on customer interest. Offers suggested products and services quickly and efficiently. Adeptly works between multiple applications containing customer and product information. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Maintains customer and product database. Skills and Accomplishments Trained in HIPPA, FDCPA, and Medical Terminolgy. Call Center Service Operations, Multi phone/Multi Monitor Use, Complaint Handling/Dispute Resolution, Records Management, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Sales, Insurance,Collections, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension. Computer Skills Microsoft Office Suite, Microsoft Excel, Microsoft Word, Microsoft Outlook,Microsoft PowerPoint, Windows, PeopleSoft, Visual/Content Manager, Mainframe, Clarify, AS400, Epic, SAP, Type 45 WPM. Education and Training Business Management 2018 Prairie State College , City , State High School Diploma : General Studies 2012 Harlan Community Academy Highschool , City , State

CUSTOMER SERVICE AGENT Professional Summary To obtain a position that will provide me with the necessary tools in order for me to provide excellent customer service. One that will allow room for advancement and continued educational training. Skill Highlights Medical terminology Close attention to detail ICD-9 (International Classification of Disease Adept multi-tasker Office support (phones, faxing, filing) Records maintenance professional Excellent verbal communication Familiar with commercial & private insurance Resourceful and reliable worker Excellent problem solver Insurance and collections procedures Composed and professional demeanor 10 key (11000kpm) Administrative Assistant Billing CPR certified CPT Data entry NexGen EHR Dispatching Documentation filing Goldmine Scanning & indexing Lawson Medisoft Microsoft Excel Typing 45wpm, Workflow Onbase Heat Fast Track Allegra Artiva Professional Experience Customer Service Agent February 2015 to Current Company Name － City , State Answering phones Discussing patient accounts with the patients Providing assistance to patients with their bills Reading EOB's to provide information Collecting payments Scheduling payment plans for large balance accounts Updating patient information in Allegra Changing the strategy on accounts Update insurance information Schedule claims to be sent Print and mail documents (Financial Assistance Forms, Itemized Bills, Statements, & Receipts) Fax documents All other duties as assigned by management File Clerk July 2014 to February 2015 Company Name － City , State Sorting & prepping paper termed Employee Files Accurately removing any confidential patient information from all Employee files prior to scanning and indexing them. Working a daily report in Onbase Workflow to ensure all applications and background check information are properly scanned and indexed in the employees chart. Scanning and indexing supporting I9 documents Manual entry of I9 information into Heat Application Prepping and Sorting Education assistance documentation prior to scanning. Upload & Index documents sent via e-mail to the Medical Records online queue. DME Billing Specialist April 2013 to March 2014 Company Name － City , State Responsible for obtaining evidence of Durable Medical Equipment dispensed. Billing charges for equipment to the patient and/or insurance company. Obtaining evidence was not limited to reading doctor/surgical notes, locating & applying the appropriate diagnosis code (ICD-9) in order to ensure coverage. Locating ABN and other physical documentation scanned into the patient's medical chart for Medicare Billing. Maintaining deadlines and timely filing limits set forth by the appropriate insurance provider of the patient. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Maintained strict patient and physician confidentiality. BILLING DOCUMENT SPECIALIST May 2006 to March 2013 Company Name － City , State Responsible for the data entry of orders for Durable Medical Equipment dispensed from Advocate Hospital Emergency Rooms and Doctor's Offices. Applying the correct ICD-9 code and code coordinate based on the equipment provided. Responsible for answering and dispatching calls within the facility using Alcatel Overhead paging as well as through the phones. Assisted patients with questions in regards to their delivery of equipment or other services provided. Assisted walk-in patients with picking up or returning equipment. Created Letters and Certificates of Medical Necessity for Durable Medical and Respiratory Equipment. Contacted Physician's Offices to obtain this form of documentation for billing purposes. Searched data base for appropriate diagnosis codes, ABN's, and other signed physician's orders in order to provide proof for billing to patient's insurance provider. Volunteer experience WLQ Committee- 3 years Respect Initiative Committee 2 yrs. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Education and Training AAS : Medical Billing & Coding Reimbursement , 2016 Bryant & Stratton College － City Billing and Coding Reimbursement Health Service Administration Continuing education in Medical Coding & Reimbursement Medical Administrative Assistant Certificate of Completion: 1/2005 : Admin Assistance , 2004 Everest College － City , State Medical Administrative Assistance Skills 10 key, Administrative Assistant, attention to detail, Billing, CPR certified, CPT, data entry, data base, delivery, diagnosis, dispatching, documentation, e-mail, Fast, faxing, filing, forth, Goldmine, ICD-9, indexing, Insurance, Lawson, Letters, notes, Medical Coding, Medical Terminology, Medisoft, Microsoft Excel, Office, problem solver, Coding, reading, Scanning, Sorting, phones, Typing 45wpm, verbal communication, Workflow, Allegra, Artiva

MANAGER, DIGITAL MARKETING AND COMMUNICATIONS Objective Obtain the Health Analytic Consultant position at UnitedHealthcare to further my professional career by continuing to utilize and expand my analytic, organizational, and interpersonal skills. Skills More than 19 years experience in healthcare, business development, marketing and planning analysis. Develop  and manage website for Advocate Physician Partners regarding their Managed Care and Clinical Integration for Population Health Management programs.   Mined data to provide qualitative and quantitative analysis to key stakeholders, including executive team, regarding business initiatives. Implement innovative solutions to manage and improve patient health.  Strategies include:  incorporating wearable apps in patient portal, telehealth appointments, and online scheduling for immediate care. Extensive knowledge, skills and experience with technical databases and software, such as Content Management Systems (HTML code), Google Analytics, Google Adwords, and Microsoft Office:  Excel, Outlook, PowerPoint, SharePoint, and Word. Professional Experience Manager, Digital Marketing and Communications Aug 2014 to Current Company Name Project manager of Advocate's new physician profiles.   51% increase in new patient appointments producing downstream revenue of 32M (based on $1,250/patient).   1.3M physician profile views and 46% increase in total calls YoY.  Launched site in 3 months. Implemented a benchmark assessment that reviewed and evaluated integrated healthcare systems nationwide.  Presented executive summary that outlined results and recommendations on improvements.  Develop data-driven strategies that transform consumer intent into action and drive conversions. Project manager of AMGdoctors.com.   23% increase in visits (YoY) and 8% increase pageviews.   41% of traffic comes from mobile devices due to responsive design, social media and ad campaigns.   6,648 web appointments were scheduled through AMG doctors.com in 2015, producing 8.3 million dollars in downstream revenue (based $1,250/patient). Manager of Advocatedocs.com, Advocate's first digital physician platform providing the latest alerts, policies, and physician referral database.  Exponential monthly growth (26%MoM).  Collaborated with managed care team to develop online communications. Monitor expenditures to ensure implementation of projects are cost effective. Senior Web Specialist Jun 2007 to Aug 2014 Company Name Implement and manage continuous improvements based on digital dashboards and market research to increase the effectiveness of AMGdoctors.com and online marketing initiatives. Research and implement effective online strategies to optimize Search Engine Optimization (SEO) through page titles, content, layout and design, meta/alt tags, headings, links, and images. Develop Google Adwords campaigns by meeting with the customers, conducting research, developing a proposal, developing Google Ads and keywords, tracking results using Google Analytics, and modifying campaigns to improve results. Prepare, present, and review reports from a variety of databases within Google Analytics. Identify, prioritize, and delegate projects to team members. Project elements include edits and adding content, design layout, project updates, and project review. Senior Planning Analyst Jan 2006 to Jun 2007 Company Name Conducted online competitive analysis in order to identify competitor strategies on specific site and system growth initiatives. Created and presented market assessments and recommendations to executive management based on analytic results. Analyzed physician loyalty and market share. Jan 2006 to Aug 2006 Company Name Interim Director of CRM Data Warehouse.  Managed CRM Data Warehouse budget for system and hospital initiatives.  Developed CRM projects to determine return on investment for the Marketing department and other departments within Strategic Planning and Growth.  Identified internal customers' needs, collected data obtaining the customers' objectives using CRM database, and interpreted the results to assist in strategic planning and marketing. Developed and conducted CRM training for planning,CRM Analyst and internal customers, which entailed: data sources, relational databases, setting theories, building filters/queries, creating mail lists, and generating standard reports producing demographic profiles and encounter analysis for determining ROI. Created SQL reports using CRM database. Filtered data from Allegra, IDX, Contact Center Database, Credentialing Office, Physician Lists, and other internal customer/patient source lists. Analyzed and compiled results in an organized report, and presented data for system/departmental strategic planning. Education Masters of Science , Public Service Management, Healthcare Administration 06/04 DePaul University Public Service Management, Healthcare Administration Bachelor of Science , Biological Sciences 5/96 University of Illinois Biological Sciences Professional Affiliations Member of the American Marketing Association.  Member of DePaul University Alumni Association.  Member of the University of Illinois Alumni Association. Awards 2016 BIA/Kelsey GOLOCAL award in sales and revenue 2016 Best Healthcare Provider Integrated Ad Campaign Internet Advertising Award

VIDEOGRAPHER Professional Profile Creative individual seeking an Associate Editor position with American Greetings to utilize writing and editing skills to create innovative and trend-driven products. Qualifications Designed and wrote content for materials geared towards various audiences in print and/or digital form - newsletters, blogs, scripts, feature articles, advertisements, speeches, brochures, and presentations I mplemented digital marketing strategies across social media platforms Skilled reporter and editor In-depth knowledge of video production: editing techniques, video equipment and tools Implemented leadership, training and supervision for department interns Developed creative marketing presentations to improve engagement Experience 03/2015 to Current Videographer Company Name － City , State Worked in collaboration with clients and production staff to produce a variety of video products, including both live events and video packages. Conducted field-based video production, which involved interacting with clients and operating all portable video and audio equipment. 06/2014 to Current Digital Media Specialist Company Name － City , State Responsible for creating content for new website and app called LCExplorer.com. Created and implemented a digital marketing plan that increased LC Explorer's user base to 10,000 monthly active users in six months. Wrote blog posts to promote the website and app. Managed Facebook, Twitter, and Instagram to effectively drive brand awareness, engagement, and traffic to website. Developed and implemented an email marketing campaign for both LC Explorer and Emerge's web services. Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training. Created series of web videos to highlight successes of local businesses. Managed a team of interns to help produce content for LC Explorer. Communicated with clients to manage and update the business directory on LCExplorer.com. Planned and coordinated events to launch various Emerge Inc. services. Wrote, edited, and posted press releases to LorainCounty.com. 10/2013 to 04/2014 Reporter Company Name － City , State Researched and wrote investigative news stories that were published in the Akron Beacon Journal, the Youngstown Vindicator, and TheNewsOutlet.org. Conducted interviews for the purpose of writing, producing, and recording radio pieces to accompany the print media. 07/2013 Promotions Intern Company Name － City , State Maintained social media accounts throughout summer to highlight the success of the organization's alumni and increase membership. Filmed and edited videos to promote annual fundraiser and posted to social media sites. Created and maintained blog to feature the successes of the organization's interns. Wrote stories for newsletter. Promoted annual fundraiser using social media and video advertisements. 10/2012 to 04/2013 Program Producer Company Name － City , State Created and produced a news and entertainment program for Z-TV and WVPX titled "Lights, Camera, Akron!" Responsible for all aspects of program production including selecting content, directing live-to-tape studio sessions, and editing packages. Scheduled and conducted guest interviews. Developed and implemented social media strategy to promote program and engage student audience. Facilitated team meetings to develop ideas and organize production. Communicated with WVPX Channel 23 to ensure program was delivered in a timely manner for their regularly scheduled broadcast. 07/2012 Production Intern Company Name － City , State Worked on the live, daily entertainment program, "New Day Cleveland." Served as production assistant on location shoots. Wrote and uploaded articles to station's website and social media sites. Acted as floor director, operated teleprompter, and assisted in the control room with producers and technical director. Engaged in creative planning sessions with producers and training sessions with technical crew members. Scheduled guests and did post-show follow-up with viewers regarding program content. 01/2010 to 01/2013 Social Media and Content Specialist Company Name － City , State Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training. Managed day to day social media activities for Emerge Inc. and LorainCounty.com. Responsible for comment moderation, consumer interaction, and diffusing any online issues. Produced promotional videos to showcase local companies on LorainCounty.com. Education May 10, 2014 Bachelor of Arts : Journalism, Media Production, and Radio/TV THE UNIVERSITY OF AKRON － City , State GPA: GPA: 3.988/4 Journalism, Media Production, and Radio/TV GPA: 3.988/4 Skills advertisements, ads, audio, broadcast, com, content, clients, customer support, directing, editing skills, editing, editor, email, feature articles, Explorer, director, marketing plan, marketing strategies, marketing, meetings, newsletters, newsletter, Camera, presentations, press releases, print media, producing, radio, recording, reporter, scripts, social media platforms, stories, strategy, TV, trade shows, video, video production, website, articles Additional Information ACHIEVEMENTS Graduated Summa Cum Laude Two-time Emmy Nominated Producer for "Lights, Camera, Akron!," 2013 & 2014 Top 10 Honors College Graduating Senior Ohio Association of Broadcasters Scholarship Recipient National Academy of Television Arts and Sciences Scholarship Recipient John S. Knight Scholarship Recipient Emerging Leaders Program Residence Hall Program Board Member National Society of Leadership of Success Dean's List (2010-2014) Academic Scholarship Recipient High School Valedictorian

DIGITAL MARKETING DIRECTOR Summary With a background in Marketing and Event production, I extend my passion for exploiting new ways to enhance communication and networking actions to manage business processes more effectively, and engaging in active dialogues with global clients. International Marketing development and Event production is my preference for hiring. While working in a multi cultural environments, I believe diversity has a great impact on a company's growth and success. I am interested in joining a company where I can contribute in a variety of ways leveraging my background within innovation tech, entrepreneurship funding as well as my first-hand experiences working producing events for the benefit of networking. The degree was designed to give a broad knowledge of the functional areas of a company, and their interconnection, while also allowing for specialization in a particular area. Experienced a variety of "core subjects and allowing me to specialize in administration as the selective specific academic area. The degree also developed my practical managerial skills, communication skills and business decision-making capability. Excelled in classes with practical experience, in the form of case projects, presentations, industrial visits, and interaction with experts from the industry. Volunteer work( events) Ambassador for a Danish networking event called DABGO. Its a Danish networking group focused on all the sharing the social aspects of life and the business functionalities. Local can connect and network once a month. The group attracted Silicon Valley residents with the average of 30 participants. This event takes place in 30 countries worldwide, on the exact same day, yet once a year I produced the overall event far all our 200 ambassadors. Highlights Excellent Microsoft Office skills, QuickBooks, Navision, Rejs Ud (Danish government software), basic HTML, Keynote, CSS suite, Coding and Web design Experience Digital Marketing Director January 2014 to January 2015 Company Name event software) and Danish American Chamber of Commerce Northern CA (Non-profit Implementing new communications strategies web analytics for their Event software Reconstructed Web-site content, SEO & SEM* optimization with Social media integration between Facebook / Linkedin / Twitter using metrics and analytics. Developed and designed Media presentations such as PowerPoint, and pitching VCs Product development Production partner and promotional events in collaboration with our partner Salesforce( Dreamforce). Structured Sales Processes focused on Lead gen and Enterprise companies Increased web traffic Executed new social media and viral markets to extend the old markets and capture new and untapped markets. Marketing and Event planner for Danish American Chamber of Northern California events, attracting 80-100 attendees. Program Office Manager January 2013 to January 2014 Company Name Provided a number of strategic and tactical assistance for Danish high Tech companies, affiliated investor meetings, strategic partnerships, marketing communications, support and networking events affiliated with Silicon Valley companies. In addition to strategic network planning. I provided the following functions: Collaborated and supported SCALEit.US projects for Danish startups seeking funding and expansion opportunities in Silicon Valley, finding clients and leads. Supported budgets, logistics and produced events for the international programs. Delivered clients and leads for consultants while expanding our communications networks through international VC events Developed logistic program planning for VC meetings for delegations visiting Silicon Valley. While budgeting with international currencies. Responsible representative for Danish virtual incubators( in Denmark) as well as in house incubators at the center. Maintaining office flow, daily support to the directors while representing our services. Human Resource functions; establishing processes for recruiting, office development and programs for staff growth Focused project marketing communications, social media promotions and Web based content, with reports updates and essential leads for new clients. Aliquam dapibus. Consulate Officer January 2013 to January 2014 Company Name Danish representative authority on the East coast for Danish passports, Visas and legal immigration issues on behalf of 400 Danish citizens Communicating with US authorities, background checks and PET investigation research. Government of Foreign Affairs of Denmark. Project development of Workers group for Dual citizenship in Denmark, creating awareness, Social media communication, helped reestablishing Danish law reclaiming lost citizenship for Danes abroad Assisted and supported the Danish founded SCALEit.US startup program with event planning in collaboration with the Swedish Innovation Center, Norway House , Silicon Vikings while handling the budget. Translator & Product Tester, Apple HQ. January 2010 to January 2012 Lead Danish Translation support, testing software on various platforms for product release. Worked with Worldserver, Z-pro and iCloud onsite HQ and offsite. Supported projects feedback and communication, meeting Lead Danish Translation support, testing software on various platforms for new product releases. Reviewed of highly technical content, ensuring internal linguistic standards are met. Education MBA : Social Innovation San Francisco State University Social Innovation Still in progress: Educational goal is to focus on the processes of innovation, collaboration management and design thinking to address social problems and opportunities. Become tomorrows facilitator for International entrepreneurs. Project Management, UC Berkeley 2014-2015 Innovation Project Management Dealing with Projects a wide variety of fields including high tech, marketing, information technology, international trade, life science industries, government and Innovation. Focusing on a highly qualified extensive projects with develop hands-on problem-solving techniques, keeping budget and time management as key factors. BFA : Photography , 1 2008 BFA Photography Minor HR, San Francisco State University Photography a minor in Human Resources. Extensive philosophy classes studying human behavior. Core creative arts classes with studies in social media and small business startups development and entrepreneurship. BA : Business Administration , 1 1998 Copenhagen Business school Business Administration Skills Apple, arts, budgeting, budgets, budget, CA, content, CSS, clients, Danish, Product development, event planning, Event planner, focus, Government, basic HTML, Human Resource, Human Resources, information technology, Innovation, law, legal, logistics, marketing, marketing communications, meetings, Microsoft Office, office, PowerPoint, Navision, Enterprise, network, networking, networks, optimization, philosophy, presentations, problem-solving, Processes, profit, program planning, Coding, progress, Project development, Project Management, QuickBooks, recruiting, research, Sales, strategic, Structured, Swedish, time management, Translation, Translator, VC, Web-site content, Web design

PLANT FULFILLMENT LEADER Summary Dedicated leader with comprehension manufacturing, materials, and inventory experience. Demonstrated the ability to train, manage, and motivate team members to achieve organizational goals and objectives. Highlights Strategic Planning Lean Manufacturing Practices Site Safety Operational Management  Regulatory Compliance Training and Development Procurement and Inventory Control Budgeting and Cost Reduction Experience Company Name City , State Plant Fulfillment Leader 11/2015 to Current Provide manufacturing leadership in the developing, planning, and implementing of  the master schedule. Act on all matters pertaining to schedules, customer status, and inventory. Translate, prepare, and assign meaningful and functional productivity plans to meet established master schedules for customers. Assist in the calculation of detailed schedules for equipment, materials, and manpower with respect to schedule needs versus resource capabilities. Work to control inventory levels, cycle time, machine loads, and other aspects as required to meet schedules. Coordinate production control specialists. Interface between customers and shops for prioritization of shop load to meet customer demands. Interface with suppliers/vendors to assure realistic and timely delivery of hardware to meet schedule requirements. Develop, plan, and manage programs to meet GE purchasing commitments to Sourcing. Manage purchase orders between shop and vendors. Coordinate all production teams' material status, production priorities, and delivery commitments. Effectively communicate to external sources, including shops and revenue sharing partners. Determine measurement systems to be used, inventory levels, schedules, and appropriate system changes. Assist in determining manpower needs to meet facility measurement and budget goals. Company Name City , State Production Specialist: Large Combustors & Rotating Parts 12/2011 to 10/2015 Controlled raw material, ensured the minimization of excess/obsolete inventory, oversaw lean manufacturing processes of a subsection in order to increase inventory turns and deliver product requirements to customers. Tracked, expedited, and managed the logistics of numerous jet engine component parts throughout the manufacturing lines and entire supply chain to meet shipment deadlines. Coordinated daily with suppliers, vendors, union operators, and internal business leaders to support, forecast, prioritize, and improve production flow in accordance with customer demand. Drove material input to ensure on time delivery and output schedules to maximize productivity. Company Name City , State Payer Relations Coordinator 10/2008 to 11/2011 Served as the BWPO central contact for the quarterly submission of International Accounts for review to the BWH International Office. Answered inquiries from the international office, distributed correspondence and payments to appropriate BWPO departments. Managed functions related to the international collection agency utilized by the BWPO; responds to inquiries from the agency, verified payments received on accounts, coordinated paying of collection fee invoices, managed distribution of status reports to BWPO departments. Education Bachelor of Arts : Business Management 2008 Curry College , City , State Business Management Skills APS, CAS/IMPACT, CSF, Aviation Supply Chain, Lean Manufacturing, materials, Microsoft Excel, Office, PowerPoint, Word, inventory levels. 

FINANCIAL AID SPECIALIST Summary Dedicated results-oriented business professional experienced in customer service and financial aid administration. Superior communication and training skills, builds positive relations with internal and external clients. Versatile problem solver who implements plans that exceed objectives. Technically proficient in Sunguard's Banner and Ellucian's Datatel Colleague student information systems as well as Microsoft business applications: Additional capabilities in: Customer Service Budget Management Business Analysis Problem Resolution Productivity Improvements Process Enhancements Training Documentation Planning/Organization Professional Experience Financial Aid Specialist January 2012 to Current Company Name － City , State Counsels and advises students concerning financial aid opportunities, application processes and financial management strategies. Educates students in the identification of all sources of financial aid available, including the requirements and regulations within programs. Successfully manages $30,000 annual childcare assistance budget. Interprets, implements and ensures the College is in compliance with state and federal agencies by maintaining a thorough knowledge of federal and state financial aid, scholarship rules and regulations. Determines eligibility and awards financial aid applicants utilizing various software packages. This includes processing applications and corrections, document tracking, completing the verification process, generating tracking and award notifications. Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area. Prepares, updates and coordinates policies and procedures for administering the Federal Pell Grant, North Carolina Community College Grants, Education Lottery Scholarship, and childcare assistance fund programs. Performs research, data collection, and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software. Student Services Specialist/Financial Aid Counselor January 2010 to January 2012 Company Name － State Counsels prospective and enrolled students, parents and community members on all aspects of financial aid. Reconciles differences that arise between what was awarded and what the student is eligible to receive for state and federal student aid. Communicates and works with employees to gain understanding of a commitment to set work standards, processes, and procedures. Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area. Performs research, data collection, and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software systems. Selected Accomplishments Achieved Financial Aid Employee of the Quarter for 3rd Quarter of 2010 for superior performance. January 2007 to January 2010 Company Name － City , State Special Assets Adjuster 1 Minimizes delinquency rates on retail loans through successful negotiations and problem resolution with clients. Improves processes in management of delinquent loans-through thorough analysis-preventing foreclosures, charge-offs, and repossessions. Updates management and branch lenders with regular reports on project progress and outcomes. Ensures accurate, up-to-date processing and documentation after review of loan services files. Selected Accomplishments Contributed to a drop in delinquency from 9.98% to just 3.12% in 1 year through personal achievement and productivity-enhancing suggestions, such as starting with past-60-day notices first. Doubled monthly collections goal, exceeding $105,000 in December 2008. Selected to join a workflow analysis team, documenting critical data surrounding daily activity. Education and Training Bachelor of Science : Business Administration Finance Management Information Systems , 2008 UNIVERSITY OF NORTH CAROLINA AT PEMBROKE － State Business Administration Finance Management Information Systems Affiliations Member, National Association of Student Financial Aid Administrators, 2010 - Present Member, Southern Association of Student Financial Aid Administrators, 2012 - Present Member, North Carolina Association of Student Financial Aid Administrators, 2010 - Present Skills budget, client, clients, data collection, documentation, Financial, financial management, Grants, 98, works, negotiations, policies, problem resolution, processes, Improves processes, progress, report writing, research, retail, workflow analysis

ENGINEERING TECHNICIAN Summary Work as engineering technician on fault isolation area saving medical devices from electrical failures that could be reworked at site depend the electrical failures. Delivering $1,200 per each device that can be saved at site. Implement new electrical test location that affect yield per site, medical devices and machinery that cost $5k each equipment. Reducing electrical disposition and operator overtime work. Experience Engineering Technician January 2013 to Current Company Name － City , State Work as an Engineering Technician on Fault Isolation area that involves electrical disposition of medical devices that fails on different electrical test on the manufacturing process. Preventive and corrective maintenance of equipment as electrical tester machinery and equipment that are involve on manufacturing process. Develop documentation as IQ, OQ, PQ, IQP, PPQ and others documents to validate new electrical machinery that arrives to the site. Troubleshoot medical devices that fail daily on electrical process operating customs software developed by the company, power supply, Pico amp meter, source meter, DMM, Digital Phosphor Oscilloscope and custom software. First article inspection for new fixture that arrive at site. Installation and Operational Qualification Protocol of 3 new different electrical testers. Monthly Preventive and corrective maintenance of electrical testers and troubleshooting electronic circuit boards and electronics modules that are part of the equipment. Daily Production First Pass Yield report of electrical production process and evaluate failures on report to work as soon as possible with the machinery that have a continuous electrical failures that impact daily production targets. Soldering experience with both through-hole and surface mount technologies, repair cables, connector, and electronic fixture assembly on ESD sensitive environment. Assembling and, wiring new equipment that arrive at site using schematic diagrams. Instrument Technician January 2011 to January 2012 Company Name － City , State Addecco Service Daily Calibration of instrument used on manufacturing areas that are used for manufacturing process and monitoring temperature and humidity of all rooms were products are develop to ensure good quality products. Technical work that involved, repair, installation, troubleshooting, loop checking calibration of equipment and process control systems used in manufacturing and analytical labs. Preventive maintenance work that involves monthly calibration of equipment as PSI gauges, Temperature and Humidity chart recorders, conductivity sensors, torque testers used on packaging area, PH sensor, Flow meter instrument etc Daily weigh balance calibration used on analytical labs and manufacturing process rooms as Mettler Toledo, Sartorious etc Project Manager Assistance January 2005 to January 2011 Company Name － City , State Work on projects estimation for electrical mechanical and instrument installations, instrument, electrical and mechanical maintenance for pharmaceutical and biotechnology facilities. Work as intern contractor on Amgen as maintenance technician of Utilities. Electrical and Mechanical Technician: Preventive and corrective maintenance of pneumatics valves, ball valves, exhausts fans and other instrument as AIT, TE, Speed sensors, Flow Meters, PIT and LIT following GMP's and SOP documents. Work on installation, troubleshooting and equipment repair following all GMP's and documentation report of all malfunction findings that cause the problem. Work on the development and executed the implementation and validation protocol of new equipment to ensure it meet all design and specification and site regulation. Participate in improvements of new corrective and preventive maintenance to get equipment out of risk. Education Bachelor of Science : Electrical Engineering , 2009 POLYTECHNIC UNIVERSITY OF PUERTO RICO POLYTECHNIC UNIVERSITY OF PUERTO RICO, PR Bachelor of Science in Electrical Engineering, 2009 ~ GPA: 2.50/3.00 Accomplishments Accomplished, proactive engineer with entry level experience in programming, testing, analysis, and design. Possess extensive educational qualifications with Bachelor degree in Science of Electrical Engineer with a minor in Control System Design. Recognized for strong adherence to safety, ability to work well as team member and leader, and exceptional work ethic. Proven technical, interpersonal communications, and training skills. Core competencies and professional strengths include Certifications AIT Languages Spanish Skills Maintenance, Corrective Maintenance, Documentation, Industrial Machinery, Preventive Maintenance, Sensors, Biotechnology, Electrical Mechanical, Estimation, Hydraulics, Mechanical Technician, Pneumatics, Project Manager, Sop, Manufacturing Process, Apqp, Assembly, Circuit Boards, Dmm, Electrical Test, Esd, First Article Inspection, Inspection, Medical Devices, Oscilloscope, Production Process, Schematic, Soldering, Surface Mount, Test Engineer, Through-hole, Wiring, Calibration, Control Systems, Packaging, Process Control, Sensor, Temperature And Humidity, Control System Design, Electrical Engineer, Engineer, Entry Level, Ieee, Mechanical/electrical Engineer, Proactive, Self Motivated, Testing, Training, Electrical Engineering, Pr, Public Relations

MEDICAL SUPPORT ASSISTANT (OA) GS-5 STEP 2 Summary Committed and motivated medical support assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. Highlights Patient scheduling abilities Excellent communication and interpersonal skills  Flexibility Reception area management Detail-oriented  Self-starter Team player Accomplishments Certificate of Acheivement Experience 12/2015 to Current Medical Support Assistant (OA) GS-5 Step 2 Company Name － City , State Salary: $32,918 per year 40 hours/week   Supervisor: Dwight Huddleston    Service over 20000 military/civilian personnel and their dependents Enters, manipulates and/or retrieves information and data from automated systems maintains and monitors patient appointment schedules for the clinic/practice, coordinates and/or schedules patient appointments with other clinics or specialties, receives patients and visitors as the initial point of contact, in person or telephonically records and relays messages and/or redirect calls experienced in providing technical advice and assist managers  provides information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc maintains all patients' records, both electronic and paper responsible for the clerical duties inherent to the in processing (reception), care, and out processing (transition) of outpatients, families/caregivers and guests.  Screen patients to determine eligibility of care for their treatment Always keep medical assistants informed regarding the policies, procedures,and goals of the organization passes on the supervisor's instructions on work assignment, priorities, and deadlines. Manages templates for 3 providers substitutes for absent medical support assistants to ensure there is coverage  Provide on the job training to newly assigned employees maintain appointment calendars to schedule and/or cancel appointments.  Knowledgeable of  Defense Civilian Payroll System (DCPS), Automated Time and Attendance Production System (ATAAPS), Civilian Personnel OnLine (CPOL) provide clerical/administrative and automation support using multiple computer systems and technologies, including Microsoft office (MS Access, MS Powerpoint, MS Excel, MS Word and MS) Well versed to systems such as Composite Health Care System (CHCS), Allied Health Longitudinal Technology Application (AHLTA), Defense Manpower Human Resource System Information (DMHRSI). 10/2013 to 12/2014 Healthcare Assistant Rep Company Name － City , State Salary: $18,000 per year 40 hours/ week. Supervisor: America Gurrero may be contacted 915-204-1116. Duties: assisted with FSA/HRA benefits administered Cobra benefits respond to telephone inquiries and complaints using standard scripts and procedures filed personal information researches/resolves inquires and logs customer calls communicates appropriate options for resolution in a timely matter informs customers about services available and assesses customer needs provides functional guidance training and assistance to lower level staff assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness  operates word processing equipment in order to produce a variety of narrative and tabular materials, including labels, graphics, correspondence, memorandums, promotion recommendations, award recommendations, evaluations, meeting minutes, extensive updated departmental policies, procedures and reports. 01/2003 to 08/2012 Account Adjuster II Company Name － City , State Salary: $34,000.00 per year 40 hours/week. Supervisor: Tomeka Haddock -may be contacted (252) 493-4081. Duties: contacted customers to collect past due payments made acceptable payment arrangements with customer filed personal information, perform skip tracing as needed sent appropriate correspondence to customers scheduled appointments for designated personnel and remind them of such commitments, collected, selected, rearranged, tabulated, and consolidated data from numerous source documents. 08/2002 to 12/2002 Technical Representative Company Name － City , State Salary: 18,000 per year 40 hours/week. Supervisor: Shana Jones. Duties: Accepted inbound calls from customers regarding satellite radios, Activated new satellite service, resolved customer complaints and processed refunds, Arranged for defective satellite equipment to be repaired, replaced or refunded. 01/2001 to 12/2001 Pharmacy Technician Company Name － City , State Salary: $15,000 per year 40 hours/week. Supervisor: Tiffany Bowman. Duties: Received and stored incoming pharmacy supplies, verified stock and entered data into the computer to maintain inventory records, Entered customer information and prescriptions company database, Dispensed medical prescriptions operation. Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist. Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations. Protected patients and employees by adhering to infection-control policies and protocols. Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies. Maintained records by recording and filing physicians' orders and prescriptions. Generated revenues by calculating, recording, and issuing charges. Ensured medication availability by delivering medications to patients and departments. Prepared reports by collecting and summarizing information. Contributed to team effort by accomplishing related results as needed. 10/1997 to 11/2000 Bookkeeper Company Name － City , State Salary: $20,000.00 per year 40 hours/week. Supervisor: Milton Hagan. Duties: Maintained and kept records of cashiers' till balances, prepared bank deposits balanced cashier tills and office ledgers developed system to account for financial transactions by establishing a chart of accounts defining bookkeeping policies and procedures maintained subsidiary accounts by verifying, allocating, and posting transactions balanced subsidiary accounts by reconciling entries maintained general ledger by transferring subsidiary account summaries balanced general ledger by preparing a trial balance reconciling entries maintained historical records by filing documents prepared financial reports by collecting, analyzing, and summarizing account information and trends complied with federal, state, and local legal requirements by studying requirements, enforcing adherence to requirements; filing reports, advising management on needed actions, contributed to team effort by accomplishing related results as needed. Education 2016 Bachelor of Science : Healthcare Administration/Healthcare Management University of Phoenix － City , State , United States Health Care Administration/Healthcare Management (completed) - 3.7 5/10/2011 Associates : Medical Office Administration Fayetteville Tech Community College － City , State , United States Medical Office Administration 3.0 References Melissa Arnold (*)        910-574-3862 Tomeka Haddock (*)   252-367-776 Stephanie Williams(*) 910-489-3215 (*) indicates professional reference

FRONT DESK ATTENDANT Summary Graduated Bridgewater State University in May 2015 with a Bachelor's degree in Aviation Management and recently started the MBA Aviation program at Embry-riddle Aeronautical University at the Worldwide campus with a concentration on International Business. Highlights Double Citizenship: American and Brazilian. Excellent english communication skills Problem solving abilities Decisive Critical thinking Business systems analysis Interests Aviation Enthusiast and commercial pilot licensed by both ANAC and FAA. Languages Bilingual Portuguese/English Experience Front Desk Attendant 05/2015 to 10/2015 Company Name City , State FBO business. Direct service to private airplanes. Marshaling, fueling and towing of aircraft. Airline Operations Agent 05/2014 to 07/2014 Company Name City , State Aircraft transit coordinator. Dispatchment of company aircraft. Cargo Operations. Ramp Agent 12/2013 to 05/2014 Company Name City , State Kept records of room availability and guests' accounts, manually or using computers. Assisted guests with any special requests during their visits. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Education Bachelor of Science : Aviation Management May 2015 Bridgewater State University City , State , United States Aviation Management concentration with in-depth knowledge of standard airline operations. MBA : Aviation International Business Present Embry-riddle Aeronautical University City , State , United States Aviation International Business study and strategic planning for international operations of aviation related business' added to core business courses. Skills Aviation Management Flight of Aircraft English Managerial Strategic Planning

PATIENT CARE TECHNICIAN Professional Summary Proficient and caring Nursing team member offering over 6 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Skills Patient services Feeding assistance Qualified in patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control and aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting and clinical documentation Recording vital signs Work History Patient Care Technician , 03/2015 to Current Company Name – City , State Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs. Certified Nursing Assistant , 05/2014 to 02/2015 Company Name – City , State Helped patients effectively manage routine bathing, grooming and other hygiene needs Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs Private Duty Home Healthcare Aide , 01/2013 to 11/2013 Company Name – City , State Cooked meals and assisted patients with eating tasks to support healthy nutrition Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient Managed large range of services including pet care, phone screening and shopping Performed household tasks such as laundry, dusting, washing dishes and vacuuming Accompanied clients to medical appointments Retail Associate , 12/2009 to 01/2011 Company Name – City , State Organized store merchandise racks and displays to promote and maintain visually appealing environments Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Skilled using cash register including processing sales discounts and refunds Greeted customers, helped locate merchandise and suggested suitable options Education High School Diploma Armijo High School - City , State Some College (No Degree) : Criminal Justice And Nursing Solano Community College - City , State Certifcate : Medical Assisting , 2011 Boston Reed - City Skills Patient services Feeding assistance Qualified in patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control and aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting and clinical documentation Recording vital signs Work History Patient Care Technician , 03/2015 to Current Company Name – City , State Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs. Certified Nursing Assistant , 05/2014 to 02/2015 Company Name – City , State Helped patients effectively manage routine bathing, grooming and other hygiene needs Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs Private Duty Home Healthcare Aide , 01/2013 to 11/2013 Company Name – City , State Cooked meals and assisted patients with eating tasks to support healthy nutrition Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient Managed large range of services including pet care, phone screening and shopping Performed household tasks such as laundry, dusting, washing dishes and vacuuming Accompanied clients to medical appointments Retail Associate , 12/2009 to 01/2011 Company Name – City , State Organized store merchandise racks and displays to promote and maintain visually appealing environments Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Skilled using cash register including processing sales discounts and refunds Greeted customers, helped locate merchandise and suggested suitable options

FINANCE ASSISTANT Professional Summary Customer Service Rep/Administrative Assistant with 6 years of experience in a sensitive corporate environment. Outgoing and detail-oriented, Proficient at building and maintaining personal and professional relationships. Associate's Degree in English. Experience Finance Assistant 09/2016 to 08/2017 Company Name City , State Responsible for overseeing and organizing customer files. Maintained confidential customer and company information. Established strong relationships with our accounting, sales, and managers. Packaged customer contracts with all required documents to go out to different lenders for financing. Maintained strong relationships with lender representatives. CSR 04/2016 to 09/2016 Company Name City , State Responsible for making sure that the applicant was verified and met all requirements to be approved for the loan, all information on applications were correct. Made bank deposits daily. Maintained adequate cash supply in cash drawers in multiple checkout stations. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Accurately logged all daily activity with customers who were due, and over due. Title Clerk 10/2015 to 02/2016 Company Name City , State Processed car deals, verified costs including reconditioning and equipment add-ons. Managed all information regarding motor vehicle registration including legal and state-required documents. Responsible for preparing all tax, title documents and payoff checks for new vehicles and trade-ins. Posted vehicle sales and purchases. Cut checks for vehicle purchases from auction dealers and customer referrals. Created spreadsheets to log all vehicle purchases. ​Processed all aftermarket vehicle add ons. Cashier/Receptionist 07/2014 to 08/2017 Company Name City , State Managed the receptionist area, including greeting visitors and responding to busy multi-line telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Constant entering of data into database while maintaining all other duties. Receiving money, receipting, customer service and all other basic secretarial duties. Cashier/CSR 11/2010 to 04/2014 Company Name City , State Effectively completed procedures involving receiving, marking, and checking in merchandise.Issued receipts, refunds, credits, or changed due to customers.Assisted Managers in the day-to-day running of the store in line with Corporate Sales procedures. Skills Accounting, administrative, ADP, automobiles, Balance, cash deposits, cash handling, clerical, Closing, draw, financing, financial, funds, inventory, legal, legal documents, Logging, managing, marketing, Excel, Microsoft Office, Outlook, PowerPoint, Word, NSF, processing payments, printer, purchasing, reading, repairs, retail, sales, sales reports, spreadsheet, tax, telephone, telephones, year-end Education Associate of Arts : English Spring 2014 South Suburban College

STAFF ACCOUNTANT Summary Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technologies. Highlights 10 years of practical accounting experience Prior Management experience Full lifecycle implementation Prior experience using MS Excel, JD Edwards, QuickBooks, AX, and RFMS on an expert level Experience Company Name January 2016 to Current Staff Accountant City , State Involvement with month-end closing process Prepare and reconcile full cycle monthly financial statements for selected entities, including supporting schedules, equity roll forward, cash flows, taxes, budget variance reports, and other management reports, as needed. Make all necessary recurring and correcting entries. Review financial projections versus actual results and report on variances. Support all financial audits and examinations Assist in preparation of the balance sheet and other reports to summarize and interpret current and projected company financial position Participate in developing accounting controls and risk management strategies Resolve requests in a timely manner, demonstrating a high level of commitment to meeting requirements within the provided guidelines Prepare the monthly reporting packages, including analysis of current actual results to prior period actual results for use in internal and external reporting. Company Name February 2012 to August 2015 Accounting Manager/ JDE Business Analyst City , State Oversee entire receivable functions to include job costing, billing, aging, collections, resolution of billing discrepancies Supervise and manage the workflow of assigned staff (approximately 12 employees) to ensure the timely and accurate preparation and review of accounting transactions and reports Provide analysis and interpretation of accounting issues to ensure compliance with GAAP and support the decision making Interface with other departmental leads and branch managers to solve problems that cross departments Oversee and manage other accounting and miscellaneous functions to include labor posting, receiving, auditing purchase orders for accuracy, pricing, requirement compliance for contractors Develop and implement policies, procedures, and systems to ensure efficient work flow and clear expectations of assigned staff Forecast staffing needs, manage schedules of assigned staff, interview and selection, administer disciplinary actions as needed, train new hires, manage time off requests Run reports to reconcile labor, materials, payments, accounts Review builder contracts and sign all lien releases, and notice to owners Act as key facilitator of ERP selection and implementation, including but not limited to: Consult with upper management and provide development support, participate in system upgrade by assisting in planning, development and testing, continuously gain an understanding of the business operations and provide techniques to enhance technical business processes, design and suggest innovative modifications in application systems, perform a wide range of activities associated with application analysis, design functions, and program review, develop test data; conduct testing and debugging to produce required results, participate with IT teams to improve/optimize operations performance, and schedule and conduct training of staff on software. Company Name August 2011 to January 2012 Administrative Accountant City , State Public Accounting Work with QuickBooks (entering deposits, making general journal entries, and closing entries, entering monthly transactions, and doing reconciliations), along with creating work papers for multiple clients, put together monthly reports for clients, work with Microsoft office on a daily basis Payroll experience Fill out tax forms and applications. Company Name September 2007 to April 2008 Executive Assistant City , State Worked between 20 - 25 hours per week while a sophomore at USF Worked with QuickBooks (A/P, A/R, Bank Reconciliations, Deposits) and Fishbowl, picked up mail from PO box and took deposits to the bank, filed all customer and vendor reports and information (creating new files when necessary), answered phones and dealt directly with customers and vendors. Company Name August 2006 to September 2011 Accounting Assistant City , State Work 15 - 20 hours while in high school to save for college Work with QuickBooks (creating invoices, deposits, entering bills), file all customer and vendor reports and information (creating new files when necessary) Education University of South Florida December 2010 Bachelor of Science : Accounting City , State Skills Accounting, A/P, auditing, balance sheet, Bank Reconciliations, billing, budget, business operations, business processes, contracts, clients, decision making, ERP, financial, financial audits, financial statements, forms, JD Edwards, job costing, materials, MS Excel, Microsoft office, month-end closing, Payroll, policies, pricing, Public Accounting, QuickBooks, receiving, reporting, risk management, staffing, supervisory

BUSINESS DEVELOPMENT MANAGER Professional Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Qualifications Operations management Complex problem solving Staff training Team building Supervision and training Costumer service Skilled negotiator Advertising Computer-savvy Social media marketing Event planning Purchasing Top sales performer Microsoft Outlook Microsoft Excel Microsoft PowerPoint Microsoft Office Microsoft Word Work Experience 08/2015 Business Development Manager Company Name － City , State Cold and warm called 75 new and existing accounts per day. Generated new accounts by implementing effective networking and content marketing strategies. Identified strategic partnerships and gathered market information to gain a competitive advantage. Contacted new and existing customers to discuss how specific products could meet their needs. Answered customer questions regarding products, prices and availability. Identified issues with existing marketing material to drive process improvements. Generated new sales opportunities through direct and telephone selling and emails. 03/2015 to 08/2015 Event manager Company Name － City , State Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Managed payroll and time and attendance systems. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Collaborated with advertising and promotion managers to promote products and services. Prepared detailed marketing forecasts on a daily, weekly and quarterly basis. Worked effectively in a heavily cross-functional, fast paced environment. 06/2014 to 03/2015 Customer Service Call Center manager Company Name － City , State Successfully managed the activities of 12-18 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Monitored the daily activities of 2 customer support teams. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. 04/2014 to 06/2014 Costumer service representative / Call Center Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Education and Training 2012 High School Diploma Mesa High School － City , State , United States 4.0 Finished top in my class. Skills advertising, competitive, content, contracts, customer satisfaction, customer service, customer support, fashion, fast, functional, marketing strategies, marketing, market, marketing material, networking, payroll, progress, promotion, quality, selling, sales, script, strategic, telephone, phone, training manuals

PARTNER ACCOUNT MANAGER Executive Summary Over 6 years of customer facing management experience in managing Healthcare IT and Banking industry. Managed teams of 15 to 20 members and projects involving cross functional teams to achieve organizational goals. Core Qualifications MS Excel, Project, Word, PowerPoint SAP R/3 SPSS Oracle SQL (TOAD) SalesForce CRM VISIO Professional Experience Partner Account Manager 04/2014 to 08/2014 Company Name Partner portfolio and revenue management. Managed project with regard to the Customers product deployment in SaaS Platform. Responsible to create partner Quotations, license renewals and Service Addendums. Resolving In-service request through Jira and registering nodes and adding servers on SaaS Plaza platform. Monitoring the Invoice and Billing on product renewals. Setting up the Product demo environment for the Partners and their customers. Assisted Partners with online training and educate them about the product usage in the cloud platform. Client Account Manager 07/2011 to 12/2013 City Drive sales through Partners and Distributors. Managed existing partners and generate revenues from them Conducting promotional activities and events for partners and Distributors and also encourage new channel partners through the events organized to understand the Program benefits Planning and implementing marketing and partner relations programs to increase partnership growth and retention Analyzing and identifying the ways to maximize the revenue through lead generation and Promotional events. Handling Latin American Market and Accounts tagged to the territory for Premier and Elite partners. Working together with Sales representatives to create Quotations, license renewals and approve Deal registrations for the partners based on their Certifications and partner levels. Creating awareness about the Partner benefit program in order to maximize the sales opportunity Managing quotations and the renewal proposals. Relationship Manager 01/2010 to 05/2011 Company Name Customers' acquisition in order to increase transaction book size. Establishing alliances which would ensure steady stream of business referrals. Increase Customer Profitability. Used Oracle SQL to analyses the financial data related to the customer borrowings of funds. Continue Professional development. Lead Management System. Managed Trade and Asset services of the customers Worked closely with a treasury department related to the hedging of funds. Handling small and medium enterprise accounts with key focus on bottom line profitability by ensuring optimal utilization of available resources Conceptualizing and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of Banking products/services Managing a wide gamut of banking functions for small and medium enterprise accounts. Managing Assets domain for the Corporate Clients with key expertise into corporate lending services. Health Advisory Manager 05/2006 to 12/2009 Company Name Receive Service Request(SR) from the HealthCare clients (Customers). Analyze and study the SR thoroughly to ensure Compliance as per HIPAA and HCPC Provide customer support and assist internally to process Claims and Requests by inter-departmental collaboration. Analyzing customers' financial accounts and provide statistical reports to optimize their revenue generation and management. Generate financial customized reports using SQL and EXCEL for customers. Trained customers on Product policies related to the Health and Accidental Coverages. Managed cross functional team within the Organization to increase focus on new customers. Managed customer centric operations pre and post implementation. Assist Back office function related with regard to patient Scheduling/Verification. Monitored Clients data validation in accordance with the given code of conduct. Education M.S : Information System Management Coleman University City , State Information System Management Masterof Business Administration (Marketing) Symbiosis International University Accomplishments Received Thanks award for Best performer for two consecutive Months(HSBC). Received Thanks award for the third quarter for closing the biggest deal across HSBC Achieved annual revenue quota goals through sales and account management processes within territory. CORPORATE SOCIAL RESPONSIBILITY Active participant in project Shapath - the drive against Human Trafficking, SCMHRD (2008). Languages English, Spanish Skills Premier, banking, benefits, Billing, book, Business Administration, CRM, Clients, customer support, English, financial, focus, functional, funds, Latin, Managing, marketing, Market, MS Excel, EXCEL, office, PowerPoint, Word, enterprise, Oracle SQL, policies, proposals, Sales, SAP R/3, Scheduling, servers, Spanish, SPSS, SQL, TOAD, treasury, validation, view, VISIO

MECHANICAL ENGINEERING INTERN Summary Mechanical Engineer Professional offering 25 years of progressive experience within a manufacturing setting. Experienced project manager that negotiates prices for project, created and implemented preventive/corrective maintenance strategies and completed projects before deadline and under budget. Maintenance Manager who prioritizes multiple tasks based upon risk and production needs and works well under pressure. Broad industry experience includes Military, LRV Trains, and industrial manufacturing Highlights Proficient in SolidWorks Facility and plant modifications Root cause analysis Time management skills Project management Cross-disciplinary collaboration Strategic prioritization Familiar with predictive maintenance techniques Highlights Auto-Cad, Solid Works, Failure analysis, Microsoft Office, Military industrial settings (Navy Ships) programming, Trained/mentored junior personal, and troubleshooting mechanical/electrical syst Experience Mechanical Engineering Intern 05/2013 to 08/2014 Company Name State Updated Piping and instrumentation drawings in Auto-Cad Performed failure analysis on process equipment and implemented new maintenance schedules accordingly. Project Manager for the following projects: Designed and implemented HVAC zone installation for main office and foyer. Installed new Intralox thermodrive conveyor Implemented projects to reduce water consumption Designed and Implemented new fire suppression system for oil recovery unit Designed and Implemented updating sizer production. Mechanical Engineering Intern 05/2013 to 08/2013 Company Name State Designed diesel fuel tanks for 400 and 750 kW generators on Auto-Cad using Ul-142 standards. Assisted in new design of the generator conversion from diesel fuel into natural gas. Project Manager for re-enforcing mobile generator trailers. Composed operating procedures for diesel generators. Electrical/Mechanical Technician 07/2008 to 01/2011 Company Name City , State Responsible for the maintenance and calibration of process control and laboratory equipment. Evaluated and installed engineering upgrades for research, design, and prototype upgrades. Implemented new Data Acquisition system including installing and programming 32 new Honeywell chart recorders. Fixed and calibrated oxygen sensor for updraft of Thermal Oxidizing stack that was said to be un-repairable Calibrated thermocouple and Watlow process controllers. Planned, scheduled and coordinated detailed phases of large-scale projects Coordinated contractors, architects and other project team members to deliver high quality projects within specified time frames. Modifications Supervisor 05/2005 to 02/2006 Company Name State Installed electrical/mechanical modifications on multi-million dollar LRV's (light rail vehicle). Created critical spare parts lists for modifications to LRV's Used Citrix drawings for troubleshooting onboard systems. Purchased and organized materials for LRV's. Used PTU for interfacing and troubleshooting Bombardier propulsion, Knorr braking and HVAC systems. Wrote all reports on modification and progress timetables. Responsible for scheduling trains for modification upgrades and testing. Marine Electrical Technician 04/2004 to 01/2005 Company Name City , State Installed and wired Electronics/Electrical components on 85 and 65 foot yachts. Installed 300kw and 250 kW Northern Light generators, Detroit propulsion engines and all domestic and auxiliary systems. Built engine rooms with mechanics from the ground up; including carpentry, electrical, mechanical, and fiberglass work. Plastics Operator 01/2002 to 04/2004 Company Name City , State Operated and maintained Rotational molding machine. Trained personnel on all 5 stations. Helped make operation procedures for machines. Used troubleshooting skills to solve 4 arm 4 station rotational molding machine problems that included over temperature, plating and wrong rotational speed. Project Manager/Electrician 08/1999 to 09/2002 Company Name Responsible for all coordination and building of treatment plants. Finished Royal Roads Treatment plant prior to deadline and under budget. Initiated and wrote all corrective/preventive maintenance schedules for treatment sites. Planned, scheduled and coordinated detailed phases of large-scale projects. Coordinated contractors and other project team members to deliver high quality projects within specified time frames Wired and installed new wastewater system of BC ferries. Electrical/Electronic Technician 01/1990 to 08/1999 Repaired all electrical/electronic systems onboard navy ships including controllers, instrumentation and PLC's for power plant of 3.5 Giga watts and maintained FT4, FT12, and 750 Kw gas turbines. Mentored/trained junior personal Planned corrective and preventive maintenance for onboard electrical systems. Maintained Reverse Osmosis distillation and Electro Catalytic sewer treatment plants. In charge of preventive and corrective maintenance on IPC/PLC electronic switchboards, HVAC, Fire suppression, liquid level management systems and all domestic equipment. Education Bachelor of Science : Mechanical Engineering 2015 Louisiana Tech University City , State , USA Mechanical Engineering Skills Auto-Cad, BC, budget, calibration, carpentry, Citrix, conversion, Data Acquisition, electrical systems, Electronics, Failure analysis, HVAC, laboratory equipment, maintenance schedules, materials, mechanical, Microsoft Office, office, natural gas, Navy, oil, personnel, PLC, process control, process equipment, programming, progress, quality, research, scheduling, Solid Works, troubleshooting, upgrades

TEACHER Summary Teacher] with [11] years experience. Specialty areas include [Classroom Management, Behavioral Development, Motivating and Mentoring. Educating, Counseling and Teaching]. Core Qualifications Teaching - Behavioral/cognitive skills development Educating - Audio-visual aid implementation Mentoring - Positive atmosphere promotion Counseling - Age-appropriate lesson planning Classroom Management - Classroom discipline Core Discipline - Clear public speaking skills Managing classroom for diverse populations - Effective time management Active participation in [groups, plans, events] - Excellent reading comprehension Expertise in [curriculum focus] - Positive reinforcement Experience working special needs students - Behavior modification Motivating students Innovative lesson planning Tailoring curriculum plans Positive learning environment CPR certification Effective listening Differentiated instruction Student-centered learning Interpersonal skills Achievements Selected Head Teacher 2 consecutive years in a row. Selected as Centerville Elementary Union Rep for 2 consecutive years. Graduate of Lincoln Challenge Academy Mentoring training for at-risk youth. Above and Beyond Award from Accomplishments Served as Head middle school basketball coach for 8th grade students for 2 years. Served as Head basketball coach for 9th grade boys basketball for 7 years and assistant varsity basketball coach as well for 7 years. Helped more than 300 students reach their Individual Education Program goals. Chaperoned the 7th grade trip to Six Flags with 120 students. Served as Performing Arts Department Chair for 3 years. Served as supervisor of a day care that grew 45 percent under my supervision. Scott Main Exchange supervisor of the month 5 times. Experience Teacher July 2004 to June 2014 Company Name － City , State Instructed through lectures, discussions and demonstrations in Math, Science, Social Studies, Language Arts, Reading, Spelling. Assigned lessons and corrected homework. Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Served on various committees and projects including Your Choice, Emergency Planning and Safe School. Facilitated activities that developed students' physical, emotional and social growth. Encouraged students to be understanding with others. Used the positive reinforcement method to redirect poor behavior. Conducted small group and individual classroom activities with students based on differentiated learning needs. Worked with an average of 30 students per class. Participated in ongoing staff training sessions. Coach August 2005 to February 2014 Company Name － City , State Coach Boys Freshmen Basketball. Coach Boys Middle School Basketball. Teacher January 2009 to January 2011 Company Name － City , State Creator of an After School Detention program to curb bad behavior and avoid out of school suspension. Serve as principal in building principals absence. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Technology Integration: Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Parent Communication: Regularly met with parents to discuss student issues and course weakness areas. Encourage and reward students for extra-curricular involvement in school based activities. Elected as a member of Building Leadership Committee. Achievement Award. Campus Security Officer March 2002 to April 2005 Company Name － City , State Patrol campus interior and exterior. Provide jump starts, break-ins, escorts, speeding tickets, parking violations, arrest people, take reports, answer phone calls. This school provided 24 hour campus security 365 days a year. Supervisor April 2001 to August 2002 Company Name － City , State Supervised a staff of 3. Scheduling staff hours and ordering products such as diapers, food, wipes, cleaning supplies. Scheduling trips to swimming pools, parks, picnics. Producing plays for the annual church performances. Writing reviews for staff and reports to the pastor of the church. Advertising for increased enrollment. Supervising kids when needed. Changing diapers, wiping noses, treating wounds, giving medicine as prescribed. Sending quarterly reports to donors and parents. Making daily contact with parents and filling out daily report cards for parents awareness. Loss Prevention Security Officer September 2000 to March 2002 Company Name － City , State Monitor sophisticated security system for signs of theft, waste, corruption, misappropriation of funds, personal escort for employees when needed or requested. Typing detailed reports for Management, MP's, Court, Base Commander's Office. Supervisor for Outdoor Living Department February 1998 to August 2000 Company Name － City , State Supervised staff of 7 sales associates in the outdoor living department of Scott AFB Main Exchange department. Responsible for scheduling staff, Giving appraisal reviews, ordering product, phasing out unsuccessful product, reporting to management. Inventory. Pulled and stacked pallets using order pickers, forklifts, reach trucks. Unloaded trucks of pallets of pavestones, rock, outdoor equipment. Education Master of Science : Counseling , 2012 Lindenwood University － City , State , U.S. GPA: Dean's List Bachelor of Science : Education , 2004 McKendree College － City , State , U.S. Interests Enjoy landscaping and working outdoors. Fishing. Conditioning. Weight Lifting. Reading. Researching. Working on cars. Attending sporting events of all kinds. Playing basketball, softball, racquetball. Watching movies.Performing Arts. Playing music. Building wealth. Skills Leadership, Motivation, Management, Speaking, Listening, Counseling, Teaching, Computer Literacy, Training, Editing, Organizing, Development, Implementing, Typing: Additional Information Community Involvement Intramural Organizer for After school youth basketball and flag football. Affiliations Chi Sigma Iota - Honor Society for Counseling. Lincoln Challenge Academy Mentor member. McKendree University Alumni Member Professional Affiliations Member of Chi Sigma Iota - a counseling fraternity for honors students. Lindenwood University 2012 St. Charles/Belleville, MO - IL, U.S. School Counseling M.A. School Counseling Member of Chi Sigma Iota - a counseling fraternity for honors students. Certifications CPR Certified Standard Teaching Certificate K-9 Self- Contained Middle School Lincoln Challenge Academy Mentor Member.

PRE-PRESS GRAPHIC DESIGNER Summary Creative, hardworking designer seeking a full-time desktop job, educated as a graphic artist, past experience in business world as a desktop publisher laying out designs for printed mail and advertisements, in local government designing new websites with graphics for different agencies within the system, and later for the same government printing and reproduction center creating documents to be printed off a press or copiers. Skills Adobe InDesign, Photoshop, Illustrator, and Acrobat Professional Strongly familiar with Microsoft Word, Excel, PowerPoint, and Publisher / also QuarkXPress Basic knowledge of web development with Adobe Dreamweaver, HTML, WordPress Able to perform graphic design and administrative functions Able to work as a team player and independently Experienced using phone, fax, email, copiers and printers Provides excellent customer service (in-person, by phone, email, or interoffice mail) Prioritizes and calmly handles multiple projects and requests Listens to directions, takes notes for later reference, follows procedures Knowledge of design setup on computer for jobs to be printed by outside vender or in-office copiers Experience 01/2008 to Current Pre-Press Graphic Designer Company Name － City , State Create new designs for variety of items like manuals, newsletters, and posters. Use templates for updated documents like envelopes, letterheads, and business cards. Proof jobs for initial and final customer approval. Manufactures a high-quality PDF file digitally for proofing, photocopying and offset printing. Performs file backup and organizes system for easy recovery. Maintains and monitors supply inventory and orders items when needed. Operates photocopying equipment, includes sending approved documents to printer. Assists in the bindery department, using the folder and manual paper cutter for small jobs. Also can use bindery equipment, like the fastback and GBC binding of spines. Mounts and laminates to foam boards, manually trims to size. Ensures timely submission of files to production. 04/2000 to 01/2008 Web Designer Company Name － City , State Created new sites and made updates to current sites; created graphics to use on web pages; scanned documents and converted digital files for links on sites; maintained updates and corrections on sites; answered email and phone call requests from departments about site changes; proofed pages with emails before sending live to internet. 06/1998 to 02/2000 Desktop Publisher Company Name － City , State Performed set-up and conversion of documents from Mac to PC then to UNIX systems; used QuarkXPress on Mac for the set-up of many jobs; sent to network to be used by programmers for "targeted" direct mail printouts; trained new team staff members; helped with clean-up when company shut down. 06/1997 to 03/2000 Graphic Designer Company Name － City , State Temporary office jobs using Macintosh computers to design files to be printed for various companies like:. Alltel Publishing. Cleveland School District. HKM Marketing Communications. Nationwide Advertising. Education and Training May 1997 Bachelor of Fine Arts Alfred University － City , State Work History Company Name Skills administrative functions, Acrobat, Adobe Dreamweaver, Photoshop, Advertising, backup, Basic, business cards, conversion, excellent customer service, direct mail, email, fax, graphic design, graphics, HTML, Illustrator, Adobe InDesign, Mac, Macintosh computers, Marketing Communications, Excel, mail, office, PowerPoint, Publisher, Microsoft Word, monitors, network, newsletters, takes notes, PDF, copiers, posters, printer, printers, proofing, quality, QuarkXPress, supply inventory, team player, phone, UNIX, web development, web pages

TECHNICAL DESIGNER Summary SPECIAL QUALIFICATIONS: Textile Engineering Knitting and Garment Manufacturing Textile Printing and Finishing Yarn and Fabric Dyeing Spinning and Weaving Textile Construction and Embroidery Textile Testing Highlights CAD: Photoshop, Illustrator and Accutrac Technical Packets Garment Construction and Fit Computerized and Manual Pattern Making Garment Embellishment Draping and Sewing Fashion Illustrations Manual and Computerized Merchandise & Line Development Trend & Color Analysis Understanding of Target Customer/Markets Experience Technical Designer 01/2015 to Current Company Name City , State Created 65 complete development and production technical packages including spec sheets in 1 week. Developed a pattern with grade rules for production of sample garments with accuracy. Coordinated 8 different manufacturing tasks that led to over 30,000 unites of production. Supervised the creation of garments, including fitting, detailing and adaptations. Sourced, selected and bought fabrics, trims, fastenings and embellishments. Approved quality for all trims, creates fit comments for production and communicates fit corrections to overseas in timely manner. Notified factories of construction quality issues and provides recommendations on corrections Negotiated with customers and suppliers and oversee production. Provided input to design and sourcing teams regarding cost engineering. Collaborated with designer, a merchandiser, manager and business partner to ensure the desired product is achieved, while retaining production schedule. Saved 60,000 units of production by coming up with an effective solution for a design fault. Assistant Designer/Technical Designer 06/2014 to 12/2014 Company Name City , State Vintage Casual Sportswear, Dresses and Sweaters Created an idea and produce a complete design by hand or using computer-aided design (CAD). Created complete development and production technical packages including spec sheets. Created inspirational presentation materials for trend, color and product assortments. Provided research ideas that reflect the trends, but also, which reflect the integrity and aesthetics of the brand by creating design boards (color, sketches and fabric detail). Managed all deadlines within development/Production calendar. Provided and confirm the gauges and knit downs for full fashion sweaters. Managed Design meetings, photo-shoots and meetings with customers and fabric agents. Seek creative solutions when specing garments/tech pack executions. Assistant Designer/Technical Designer 04/2013 to 04/2014 Company Name City , State Created Tech Packs and Line sheets for import and domestic styles. Managed track of Current Styles through software called Accutrac Applied Illustrator and Photoshop proficiency to create and refine sketches. Updated BOMs catalog samples, and maintain textile and pattern libraries. Supported Design Team with all key aspects of Design process - from creation to adoption. Provided Fit Comments to the factories overseas (China and India). Provided accurate Specs for the garment. Sourced Fabric and Trims. Prepared for Design meetings, which includes preparation for mood boards, color boards, fabric board, design board with all technical drawings and collecting samples. Assistant Designer 07/2010 to 08/2012 Company Name City , State Casual Sportswear, Dresses and Sweaters. Assisted in designing all types of Women's Casual Sportswear, Dresses and Sweaters. Education Masters : Business Administration United States University City , State Business Administration Organizational Behavior, Data & Information Systems Management, and HR Administration. Masters : Fashion Design March 2014 FIDM/Fashion Institute of Design & Merchandising City , State GPA: Cum Laude Fashion Design Cum Laude Pattern Making, Garment Construction, Computer Aided Designing, Technical Drawing, and Draping and Sewing. Bachelors of Engineering : Textile Technology June 2010 RGPV University City , State , India GPA: Magna Cum Laude Textile Technology Magna Cum Laude Knitting and Garment Construction, Fabric Construction (Woven and Knits), Fabric Printing and Finishing, and Textile Testing. Gimatex Industries Pvt. Ltd., Maharashtra, India Spinning, Weaving and Garment Construction Trained in manufacturing the yarn, utilizing that yarn to fabricate fabric, lastly utilizes that fabric to design a garment. Paper on Technical Textiles. This paper presents different type of technical textiles, their manufacturing, finishing, and end uses. Skills photo, Photoshop, CAD, catalog, Color, Designing, Fashion, Drawing, HR, Illustrator, Information Systems, materials, meetings, Organizational, Design process, quality, research, collecting samples, Trend, type

TEACHER Summary Dedicated teaching and counseling educator with 17 of experience. I have successfully taught English to students, both children and adults,  that were new to the country as well as helped and supported them as they  assimilated to the US school system and culture. I have also successfully implemented an IB and a regular Spanish curriculum to Middle and High School students with different levels of language proficiency. During my career, I have implemented  the Alweus Bullying Prevention Program, served in LPAC Committees and Student Assistance Programs, administered TELPAS Online Assessments and collaborated with other educators as a TELPAS trainer.  Core Qualifications MA Education Counseling Certification Counseling Internship in Elementary School and juvenile correctional facility High School Spanish endorsement Bilingual Endorsement  IB curriculum training  Professional Experience January 1999 to July 2014 Company Name City , State Teacher 6th grade Spanish: Developed and implemented IB curriculum. Fostered citizenship, open mindedness, and a safe classroom environment so that students felt comfortable taking academic risks. Assisted with the implementation of  the Olweus Bullying Prevention Program. 5th grade: Developed and implemented 5th grade curriculum to students who were new to the US school system and spoke a language other than English. Served in the LPAC Committee for the District's US new comers. Kindergarten: Developed and implemented lessons for a LEP population of students. January 1999 to July 2014 Company Name City , State Teacher 6th grade Spanish: Developed and implemented IB curriculum. Fostered citizenship, open mindedness, and a safe classroom environment so that students felt comfortable taking academic risks. Assisted with the implementation of  the Olweus Bullying Prevention Program. 5th grade: Developed and implemented 5th grade curriculum to students who were new to the US school system and spoke a language other than English. Kindergarten: Developed and implemented lessons for a LEP population of students. August 1997 to August 1999 Company Name City , State Teacher Valley View ISD Kindergarten: Developed and implemented lessons for a LEP population of students in an under developed area. Implemented modifications for autistic students. Education and Training 2002 University of Texas pan American City , State Guidance and Counseling 1996 University of Texas pan American City , State Psychology Bachelor of Arts Certifications 2002 Texas School Counselor (grades PK-12) 2004 Secondary Spanish (grades 6-12) 1998 Bilingual/ESL- Spanish (grades PK-6) Skills  Counselor, academic, native Spanish speaker, Leadership, Workshops, goal setting and implementation, effectively work with parents, time management.

LEAD INSTRUCTIONAL DESIGNER Summary An Instructional System Designer of distinguished and successful experience, with all facets of training and professional development design and implementation. A high-energy team member dedicated to providing holistic and cost effective training. Extensive background in administration, training development, and instruction. Highlights Microsoft Office (Word, Excel, Outlook, Power Point) SECRET Clearance Job Analysis Experience Lead Instructional Designer 03/2015 to 01/2017 Company Name City , State Completed POAM, job analysis, critical training task analysis, course master schedules, course outline document, and required resources list for seven U.S. Navy courses. Developed an excel program to reduce production and editing time for deliverable documents, reduced time needed by 33% , from 6 to 4 months. Fostered a relationship with the contract program manager and the end customer, by listening to their wants and needs and offering options to achieve their goals. Taught two classes on effective welding techniques for the Norfolk Naval Shipyard. Wrote a diesel engine maintenance course with PowerPoint presentations, physical training aids, wall displays, and hands on practice and evaluation sheets. Designed a course to incorporate 3D modeling engines to reduce training cost and increase the individual training repetitions by 200%. Senior Training Manager 05/2010 to 02/2015 Company Name City , State Identified 8 students with learning barriers through test analysis and observation, implemented modified and additional training plans with a 100% pass rate. Coordinated with the program management office for upgrading seven obsolete training devices, fielding of new equipment and system, and divestment of training program. Utilized feedback during integration of new technical manuals into multiple training programs, identified significant issues that were immediately rectified. Conducted over 100 evaluations of 37 instructors on their ability to impart their knowledge to the students. Recognized by college accreditation team for management of instructor, student, and testing records; resulted in new standards for records management. Spearheaded the redesign of the Kiowa helicopter weapon initial individual training, saved $250,000 in annual training costs by reducing the course length by four weeks. Hand-picked to update the US Army's 15J Professional Development Map in less than 60 days, providing over 500 soldiers a means to track their career progression. Determined that consolidating 4 training programs into 1 program would reduce the new course length by 10 weeks, saving over $500,000 in annual training costs. Recommended the removal of the Computer Based Training due and redundancy and inability to engage current generation of soldiers. Operations Manager 10/2007 to 05/2010 Company Name City , State Wrote operating procedures used during time sensitive situations, successfully used during four helicopter recovery and 12 convoy operations in Afghanistan. Developed annual training plans for a 750 person unit based, unit certified as a combat ready before 14 day National Training Center evaluation period. Conducted a budget analysis on individual training requirements for 80 different specialties within a 750 person unit with a 6 month training window. Presented current and future operational status and plans for managers two levels above supervisor using MS Word, Excel, and Power Point slides on a bi-weekly basis. Assisted unit driving trainer in Mine Resistant Armored Protection vehicle certification program, qualified 80 transportation company drivers in a 90 day period. Utilized battle tracking systems in the organization's control center, provided executives and managers an up-to-date operating picture. Personnel and Maintenance Manager 10/2005 to 10/2007 Company Name City , State Coordinated with management for the scheduling, training, and conduct of over 200 helicopter ranges and parachuting operations for 16 subordinates. Trained six subordinates on electrical and mechanical systems, enabling them to obtain full mission qualified status in 47% of the normal time. Prioritized maintenance for 28 helicopter armament and 293 personal weapons systems with a 97% readiness rate. Synchronized assignments of 16 subordinates to support national missions, overseas operations, training exercises ensuring 100% mission accomplishment. Maintenance Supervisor 05/2000 to 10/2005 Company Name City , State Created spreadsheets for tracking of weapon assignments, utilization, location, and parts usage. Conducted research, development, and testing of new and modified aviation armament equipment, reducing mechanical malfunctions by 75%. Developed night vision device driver training and certification course for 85 person company, qualified 65 people in 7 days. Trained 24 persons on maintenance, safety, and security procedures for non-standard machine gun, air to ground and air to air missile systems. Education Bachelor of Science : Professional Aeronautics EMBRY RIDDLE AERONAUTICAL UNIVERSITY City , State Professional Aeronautics Certifications Training Education Developers Middle Managers Course *Army Basic Instructor Course *Army Instructor Evaluator Course Skills 3D modeling, Army, Basic, budget analysis, bi, drivers, driving, editing, Instructor, job analysis, listening, mechanical, Excel, Microsoft Office, office, 97, Outlook, Power Point, PowerPoint presentations, window, Word, MS Word, weapons, Navy, Naval, program management, research, safety, scheduling, spreadsheets, supervisor, task analysis, technical manuals, trainer, training programs, transportation, upgrading, vision

VICE PRESIDENT OF MEMBERSHIP Professional Summary Talented business development professional with over 10 years of experience in different facets of Business Development, including sales, marketing, and product management. Outstanding communicator with the natural ability to build and develop strategic relationships with key contacts, including corporations, foundations, endowments, and high-net worth individuals. Proven track record securing new business. Core Qualifications Proficient in the Moves Management Fundraising Process *Proficient in MAC OS, Windows Vista and XP, MS Office (Word, PowerPoint, Excel, Access, Project, and Outlook), Advanced Internet Skills Experience 01/2015 to Current Company Name － City , State Design a fund development plan using move management, including social media campaign. Manage a portfolio of manager donors and prospects. Participate in various national events to promote the organization including national legislative days and United Nation days. Vice President of Membership , 06/2013 to Current Company Name － City , State Design, implement and facilitate a strategic membership development plan Collaborate with fundraising and public relations committees to further develop the brand of NCBW Coordinate Community Relations activities Implement and facilitate a strategic membership development plan for NCBW Participate in various community events and projects to promote the organization Manage membership retention and reclamation strategies. Board of Directors , 06/2013 to Current Company Name － City , State Collaborate with sales and grow new chamber members in the East area of Charlotte Develop relationships with top business stakeholders in the east Charlotte region Initiate and provide leadership in the development of programming in the chapter that promotes the objectives of the Chamber of Commerce, and motivate others to reinvest in the initiatives within the business community Develop chapter sponsors to fund programming and chamber events Coordinate Community Relations activities October. Commercial Relationship Manager , 06/2013 to Current Company Name － City , State Manage business relationships for business clients that are between 5 to 15 Million in revenues Maintains primary relationship contact for a portfolio of 75 existing clients Delivered year over year growth of 20% Identifies and facilitate the cross-selling effort of all bank's services. Monitor on an ongoing basis, information concerning customer performance, abilities, and the industry to determine that loan is an acceptable risk Participate in various community organizations and projects to promote the image of the bank Develop relationship with community partners to further build the brand and develop business for SunTrust. Work Officer, Assistant Vice President , 06/2012 to 06/2013 Company Name － City , State Increased active SunTrust at Work company participants through outside sales calls within the market to gain new business clients and maintain and expand existing bank retail, business banking, commercial and other line of business client relationships. Developed a regional business plan for SunTrust at Work account acquisition Onboarded 62 new SunTrust at Work companies since mid-July 2012 Created and Delivered internal training and scripting for SunTrust at Work for retail area teams Work on internal marketing taskforce and consulted with training company on internal SunTrust at Work training objectives and execution Perform and schedule onsite employee educational financial literacy seminars and account enrollments. Sales Officer, Assistant Vice President , 02/2010 to 06/2012 Company Name － City , State Developed regional BB&T @ Work account acquisition business plan and executed internal training for retail team Grew transactional accounts and retail health savings accounts portfolio by 3,136 and grew account balances by $8,999,043 in 2011 through onsite employee presentations through the BB&T @ Work Program. Delivered 1.2 million in fee based revenue through the BB&T @ Work program retail account portfolio. Ranked number 3 region out of 36 regions for February 2012 having over 600 accounts and $1.96 million dollars in account balances. Manage relationship bankers in 23 branches in the BB&T @ Work relationship banker champion program capitalize on existing commercial and corporate BB&T relationships Conduct outside sales calls within the market to gain new business clients and maintain and expand existing retail and business banking client relationships Perform onsite employee educational financial literacy seminars. Business Development Representative, Assistant Vice President , 07/2005 to 01/2010 Company Name － City , State Recruited into BB&T's award winning and nationally recognized Leadership Development Program. Graduated and became a Business Development Representative responsible for increasing awareness of BB&T's Payroll Services Division and growing revenues within a geographical defined territory to include the staff of 42 branches. Opened a completely unworked market, surpassing sales goals in spite of no market share and two payroll software releases within a 2 years period. Grew fee based revenue annually of $160,000 per year in the Business Development role. Coordinated and conducted product knowledge meetings throughout region so that bankers are more effective at identifying clients and making appropriate recommendations Developed education tools, marketing supplies, and presentation materials to effectively illustrate, communicate, and sell the concepts regarding payroll task and outsourcing Acted as a liaison between BB&T Payroll Services Corporate Office and BB&T's Mid-South & North Florida Banking Networks communicating company updates, changes with product & service offerings, region trends, and successes. Education Bachelor of Arts : Business Administration Marketing Concentration & History , May 2005 Salem College － City , State Business Administration Marketing Concentration & History Masters : Business Administration , May 2012 Georgia Southern University － City , State Business Administration Professional Affiliations Graduate of Farr and Associates, Mastering Leadership Dynamics, 2010 *National Coalition of 100 Black Women-National Board of Directors 2016 *Charlotte Chamber of Commerce- East Charlotte Chapter Chairperson, 2016 Skills banking, develop business, Business Development, business plan, Community Relations, client, clients, financial, Fundraising, image, Internet Skills, leadership, Leadership Development, MAC OS, marketing, market, materials, meetings, Access, Excel, MS Office, Office, Outlook, PowerPoint, Windows, Word, Networks, outside sales, Payroll, presentations, programming, public relations, retail, selling, sales, seminars, scripting, strategic, Vista

ACCOUNT MANAGER/BUSINESS DEVELOPMENT Experience Account Manager/Business Development , 07/2018 to 07/2019 Company Name – City , State Responsible for simplifying diagnostics and improving global health by providing advanced and supporting advanced health care solutions. Identify, select, and develop distributors and end-users qualified to successfully represent CTK Product both domestically and internationally. Collaborate with current customers to develop new business and/or to expand existing businesses within the assigned region. Negotiate pricing agreements that balance the needs of the organization with the needs of the customer as well as monitor and analyze data and market conditions to identify competitive advantages for new and current customers. Conduct market tours, meeting with end users and distributors to collect market feedback, conduct business planning, make product presentations, troubleshoot and train distributor sales staff. Representation of CTK Products at International trade shows in Europe and Latin America. Engage in opportunities and propose effective strategies by performing cost-benefit analysis for positioning CTK products within each market. Outline and record the market environment and business potential related to CTK products. Manage distributor quotas and purchase levels of assigned accounts to ensure achievement of assigned CTK sales targets. Ranked as the #1 Account Executive that finished quarter 2 with a 4% increase for the year. Reach quarterly sales targets and work with the sales team to develop strategies and implement brand strategies to ensure a consistent marketing message. Responsible for generating new Research Use Only accounts to enhance the CTK products in the United States. Laboratory Consumables Sales Representative , 07/2017 to 05/2018 Company Name – City , State Acquired deep knowledge of IMEB's lab equipment and supplies, service offerings, and business processes. Managed incoming sales leads which included responding to incoming inquiries that are considered to be non-strategic or transactional accounts within the United States and Latin America. Used knowledge of the industry and market, specifically customer and competitor trends, to build and grow the new and existing customer base while achieving a defined sales goal. Developed and implemented a business plan to expand business and maintain a pipeline of opportunities to meet or exceed sales objectives. Led and participated in presentations at conferences and special projects as required. National Sales Executive , 06/2016 to 07/2017 Company Name – City , State Provided and promoted the best quality nursing uniforms as well as selling add- on services such as lab equipment, supplies, patches and embroidery for health care professionals. Number 1 Sales producer at Dove Professional Apparel for the last 3 years of their sales history. Developed new clients and business by prospecting, cold calling, attending national conferences and responding to business leads. Maintained a high level of customer service and increased revenue streams with existing customers as well as leveraged relationships to expand business. Also monitored and reviewed customer sales activity and made adjustments to processes and strategies as needed. Made customized presentations to various accounts which included onsite visits, problem solving workshops, administrative follow-ups and master knowledge of the Dove product line and value proposition.. Market Analyst/ Business Development Specialist/ Client Advocate , 01/2010 to 06/2016 Company Name – City , State Generated sales leads by contacting library staff member's pre-registration industry conference lists, seminars, websites enquiries, client databases and client referrals. Provided clients with regular account reviews in an effort to elicit open communication with respect to the value of services and upsell additional products and processed long-term agreements contracts. In charge of reporting, tracking, evaluating a client's progress on their Technology Roadmap, while staying mindful of critical impacts to the client's business needs. Suggested and implemented creative pricing and payment solutions balancing customer needs and pricing policies. Worked with multiple business departments (legal, finance, marketing, operations) to develop solutions for growth and development of operational best practices. Supported the requirements for customer licensing and monitored accounts for compliance issues. Business Manager/Sales Manager , 09/2006 to 03/2009 Company Name – City , State Conducted job performance reviews, manage staff and personnel issues, supervised customer service and directly responsible for meeting and exceeding personal and team sales goals as set forth by Store Management. Managed the orientation and development of all Cosmetic Consultants to ensure increased brand awareness, productivity and sales. Fully responsible for recruiting and interviewing potential candidates based on hiring criteria. Organized special events / tradeshows and reached out to outside businesses to increase revenue. Conducted product demonstrations and presentations. Work History Account Manager/Business Development , 07/2018 to 07/2019 Company Name – City , State Responsible for simplifying diagnostics and improving global health by providing advanced and supporting advanced health care solutions. Identify, select, and develop distributors and end-users qualified to successfully represent CTK Product both domestically and internationally. Collaborate with current customers to develop new business and/or to expand existing businesses within the assigned region. Negotiate pricing agreements that balance the needs of the organization with the needs of the customer as well as monitor and analyze data and market conditions to identify competitive advantages for new and current customers. Conduct market tours, meeting with end users and distributors to collect market feedback, conduct business planning, make product presentations, troubleshoot and train distributor sales staff. Representation of CTK Products at International trade shows in Europe and Latin America. Engage in opportunities and propose effective strategies by performing cost-benefit analysis for positioning CTK products within each market. Outline and record the market environment and business potential related to CTK products. Manage distributor quotas and purchase levels of assigned accounts to ensure achievement of assigned CTK sales targets. Ranked as the #1 Account Executive that finished quarter 2 with a 4% increase for the year. Reach quarterly sales targets and work with the sales team to develop strategies and implement brand strategies to ensure a consistent marketing message. Responsible for generating new Research Use Only accounts to enhance the CTK products in the United States. Laboratory Consumables Sales Representative , 07/2017 to 05/2018 Company Name – City , State Acquired deep knowledge of IMEB's lab equipment and supplies, service offerings, and business processes. Managed incoming sales leads which included responding to incoming inquiries that are considered to be non-strategic or transactional accounts within the United States and Latin America. Used knowledge of the industry and market, specifically customer and competitor trends, to build and grow the new and existing customer base while achieving a defined sales goal. Developed and implemented a business plan to expand business and maintain a pipeline of opportunities to meet or exceed sales objectives. Led and participated in presentations at conferences and special projects as required. National Sales Executive , 06/2016 to 07/2017 Company Name – City , State Provided and promoted the best quality nursing uniforms as well as selling add- on services such as lab equipment, supplies, patches and embroidery for health care professionals. Number 1 Sales producer at Dove Professional Apparel for the last 3 years of their sales history. Developed new clients and business by prospecting, cold calling, attending national conferences and responding to business leads. Maintained a high level of customer service and increased revenue streams with existing customers as well as leveraged relationships to expand business. Also monitored and reviewed customer sales activity and made adjustments to processes and strategies as needed. Made customized presentations to various accounts which included onsite visits, problem solving workshops, administrative follow-ups and master knowledge of the Dove product line and value proposition.. Market Analyst/ Business Development Specialist/ Client Advocate , 01/2010 to 06/2016 Company Name – City , State Generated sales leads by contacting library staff member's pre-registration industry conference lists, seminars, websites enquiries, client databases and client referrals. Provided clients with regular account reviews in an effort to elicit open communication with respect to the value of services and upsell additional products and processed long-term agreements contracts. In charge of reporting, tracking, evaluating a client's progress on their Technology Roadmap, while staying mindful of critical impacts to the client's business needs. Suggested and implemented creative pricing and payment solutions balancing customer needs and pricing policies. Worked with multiple business departments (legal, finance, marketing, operations) to develop solutions for growth and development of operational best practices. Supported the requirements for customer licensing and monitored accounts for compliance issues. Business Manager/Sales Manager , 09/2006 to 03/2009 Company Name – City , State Conducted job performance reviews, manage staff and personnel issues, supervised customer service and directly responsible for meeting and exceeding personal and team sales goals as set forth by Store Management. Managed the orientation and development of all Cosmetic Consultants to ensure increased brand awareness, productivity and sales. Fully responsible for recruiting and interviewing potential candidates based on hiring criteria. Organized special events / tradeshows and reached out to outside businesses to increase revenue. Conducted product demonstrations and presentations. Education Bachelor of Science Florida State University - City , State Summary To obtain a sales position where my experience, accomplishments, and proficiency will allow me the opportunity for growth. QUALIFICATIONS: 13 years of consistently exceeding sales goals 13 years of progressive experiencing in managing staff and accounts 13 years of experience on product demonstrations/ presentations Excellent computer skills: Work, PowerPoint, Excel, proprietary inventory systems Salesforce.com, social media 13 years conducting business to business sales Fully fluent in Spanish and English 7-13 years coordinating special events and tradeshows Highlights Administrative, Store Management As set, Strategic Balance, Trade shows Business plan, Troubleshoot Business planning, Websites Business processes, Workshops Cold calling Competitive Conferences Contracts Client Clients Customer service Databases Special events Finance Forth Hiring Latin Legal Marketing Market Nursing Performance reviews Personnel Policies Positioning Presentations Pricing Problem solving Processes Producer Progress Quality Recruiting Reporting Research Selling Sales Seminars Skills Administrative, as set, balance, business plan, business planning, business processes, cold calling, competitive, conferences, contracts, client, clients, customer service, databases, special events, finance, forth, hiring, Latin, legal, marketing, market, nursing, performance reviews, personnel, policies, positioning, presentations, pricing, problem solving, processes, producer, progress, quality, recruiting, reporting, Research, selling, Sales, seminars, Store Management, strategic, trade shows, troubleshoot, websites, workshops Additional Information HONORS AND AWARDS: , Ranked 6th in the state of FL as the top Sales Representatives for Estee Lauder in 2009 and exceeded sales goals by 15%. Maintained excellent client retention rates under 1% at SirsiDynix/EOS International by providing highly accessible service coupled with expert industry knowledge. Expanded market share for Dove Professional Apparel by more than 40% of last year's numbers. Re-wrote territory business plan for Estee Lauder and prioritized sales calls, which resulted in 80% goal attainment.

BRANCH ADMINISTRATOR Objective Obtain a challenging position which will demonstrate and highlight my organizational, customer service, communication, and project management skills. Summary Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people. Excellent team-building skills. Motivated personable business professional with a successful track record in the business and retail field. Quickly master new technologies and skills. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports. Flexible and versatile - able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Highlights Skills Summary ◆ Project Management ◆ Report Preparation ◆ Written Correspondence ◆ General Office Skills ◆ Computer Savvy ◆ Customer Service ◆ Scheduling ◆ Distribution ◆ Communication ◆ Accounting/Bookkeeping ◆ Front-Office Operations ◆ Bi-Lingual Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Strong problem solver Self-directed Professional and mature Resourceful Dedicated team player Strong interpersonal skills Proofreading Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of employees. Experience Company Name October 2009 to Current Branch Administrator City , State Prepare & process complex reports for managers on a daily basis ensuring to meet tight deadlines. ◆ Diagnose and resolve all inquires from customers and closely working with our sales department. ◆ Invoicing on a timely matter for three branches. Processing service orders daily. ◆ ◆ Company Name August 2005 to July 2009 BILLER/CUSTOMER SERVICE REPRESENTATIVE City , State Accounts payable and receivable as well as account reconciliation. Invoiced all incoming receipts on a timely basis. Process all incoming customer phone orders. Management of all appointments and delivery schedules on calendar. Managed drivers schedules and dispatching assuring they are checked in and accessible. Company Name September 2002 to July 2005 LOGISTICS & CUSTOMER SERVICE COORDINATOR City , State ◆Oversee front-office operations and provide impeccable customer service. Key contact for all vendor requirement assurance. Sales liaison to ensure shipments were executed in timely manner and while assuring quality control. Reviewed all contracts and proposals. Management of all meeting and event logistics and planning. Transmissions of all EDI documents and order processing. Accounting: Invoicing Creation/maintenance of excel spreadsheets for budgeting and inventory purposes. Chargeback's Inventory Management Shipping Management: Assurance of delivery deadlines.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Verification of vendor specification compliance. Responsible for generating style's and color codes in style master Oversaw call center operations and staff. Highest level of care for resolving customer inquiries/complaints. Expense reporting and tracking for CSC as well as inventory controller for all Ralph Lauren Divisions. Management of all meeting and event logistics and planning Education LINCOLN TECHNICAL SCHOOL 2007 Certification on body Mechanics : Massage Therapist City , State , US LINCOLN TECHNICAL SCHOOL - Edison, NJ Graduated in June 2007 Certified Massage Therapist HUDSON COUNTY COMMUNITY COLLEGE High School Diploma : Liberal Arts City , State , US HUDSON COUNTY COMMUNITY COLLEGE - Jersey City, NJ 1993-1996 Certifications CSC Certified Massage Therapist Languages ◆ Bi-Lingual Spanish Skills Customer Service, Receptionist, Retail Sales, Account Reconciliation, Accounts Payable, Customer Service Representative, Dispatching, Inventory, Logistics, Operations, Accounting, Budgeting, Color Codes, Csc, Customer Inquiries, Customer Service Manager, Edi, Excel, Invoicing, Liaison, Maintenance, Order Processing, Quality Control, Sales, Service Center, Shipping, Transmissions, Accounting/bookkeeping, Bi, Bi-lingual, Bookkeeping, Business Intelligence, Correspondence, Project Management, Retail, Retail Marketing, Scheduling

ACCOUNTANT Summary Accomplished professional with exceptional skills developed in diverse and demanding business settings, delivering outstanding operational and financial performance. Has comprehensive knowledge of accounting in distribution, hospitality and service operations. Proven ability to establish productive relationships and lead, train, and focus staffs to improve efficiency and accomplish organizational growth and productivity objectives. Has a strong proficiency in identifying and responding to opportunities that improve profitability. Highlights Financial Statements *General Ledgers Analysis *SAP FICO Module Cash Management *Bank Reconciliations *Peachtree Budgeting and Forecasting *QuickBooks Enterprise Solutions *Microsoft Office A/R and A/P *ADP Payroll *Database Human Resources *Visual Basic *ORACLE Experience 01/2006 to 01/2014 Accountant Company Name － City , State Management of the finance functions. Preparation of budgets, forecasts and cash flows. Maintenance of financial ledgers and accounting processes. Preparation of Monthly P&L and Balance Sheet. Implementation and maintenance multiple escrow accounts to minimize business risk. Research and resolve discrepancies, consultant billings by interfacing with staff members, vendors, consultants and clients. Build and maintain financial models for various strategic analyses. Timely production of statutory and internal financial reports. Cash management and treasury duties. Ensuring that appropriate systems and internal controls are implemented and maintained as well as overseeing the payroll process. 01/2005 to 01/2006 Financial Analyst Company Name － City , State Preparation of annual budget, quarterly forecasts, monthly variance reporting, monthly variance analysis, various projects and ad hoc reporting and analysis. Responsible for both specific and general financial activities or functions including assistance in the areas of profitability analysis, operating expense trends, business plan development, budgeting, cost accounting, project accounting and other areas relating to financial or managerial accounting and analysis. Maintenance of contractual documentation and correspondence for all corporate contracts and proposal files. Reviewing of expenses and revenues vs. budget and reforecast and analyzing fluctuations. Involvement in the direct support of operating department management by providing accurate and timely reports and analysis for influencing business decisions and the achievement of strategic goals. Managing the databases processes to support financial requests. 01/2004 to 01/2005 Accounting Specialist Company Name － City , State Execution of payment for Accounts Payable invoices by verifying transaction information, scheduling and preparing disbursements, obtaining authorization of payment. Management of revenue from Sales Orders received; calculation of charges and refunds; Identification of delinquent accounts and insufficient payments. Management of A/R and A/P aging in compliance to company standards. Preparation of monthly financial reports by collecting, analyzing, and summarizing account information. Maintenance of accounts reconciliation with transactions. Resolving account discrepancies by investigating documentation, issuing stop payments or adjustments. Maintenance of financial security by following internal accounting controls. 01/2002 to 01/2004 Title Specialist Company Name － City , State Reviews titles and mortgages documentation in a timely and thorough manner. Verifies pertinent information in the title search and accompanying documentation. Resolves problems relating to missing, incomplete, inaccurate or contradictory information contained in the title or accompanying documentation. Reviews and completes all title update requests. Communicates on a regular basis with clients, responding to any inquiries. Manage a comprehensive title examination team including practices, guidelines and processes in accordance with federal/state laws and title insurance underwriting guidelines. Manage team of examiners that will review title searches and determine necessary conditions/requirements in order to issue/provide marketable/clear title insurance. Monitoring turnaround time and service levels and manage projects. Establish goals and improve quality for team. 01/2000 to 01/2002 General Manager Company Name － City , State Management of a 124-room property with primary responsibility on the overall hotel operation. Responsible for managing up to 25 employees including hiring, coaching new employees, evaluating employees' performance and assisting with employee's goals. Prepare and review company payroll, account receivable and account payable. Responsible for setting-up a new direct bill application. In-charge in getting a prompt payment from clients on time and reviewing night audit reports. Analyze and determine company's revenue by using yields management system, star report and area's trend. Review and balance daily report and prepare bank deposit. Bank reconciliation, credit card charge back. Analyze and determine business requirements in the area of cost control, purchasing and reporting requirements. Maximize revenue and minimize cost. Work well with upper management to determine company's key requirements and goal. Provide recommendation on business development and problem solving. Assist with in house sales, networking, and property tour to maximize occupancy. Maintain existing business by developing customer relation, providing an excellent service and customer appreciation. Work well with clients for new business. Education 02/2004 Master of Business Administration : Accountancy National University － City , State Accountancy 12/1999 Bachelor of Science : Hotel Management University of Nevada Las － City , State Hotel Management 05/1997 Associate of Science : Business Administration Parkland College － City , State Business Administration Skills accounting, Accounts Payable, ADP Payroll, ad, A/P, audit reports, balance, Balance Sheet, Bank Reconciliations, Bank reconciliation, billings, Budgeting, budgets, budget, business development, business plan development, Cash Management, coaching, consultant, contracts, cost accounting, cost control, credit, clients, databases, Database, documentation, finance, financial, financial reports, Financial Statements, Forecasting, hiring, Human Resources, insurance, Managing, managerial accounting, Microsoft Office, Enterprise, networking, ORACLE, payroll, Peachtree, problem solving, processes, proposal, purchasing, quality, QuickBooks, reporting, Research, Sales, SAP, scheduling, strategic, treasury, trend, underwriting, monthly variance analysis, Visual Basic