Datasets:

tafseer-nayeem

/

review_helpfulness_prediction

like 3

Everyone was amazing as soon as we stepped out of the car... Greeted immediately and asked if checking in.. our luggage was immediately grabbed as I started to say yes we are. When we arrived in our suite it had an amazing view of the ocean and our bell man showed us how to work everything in the room. And that you even have washer dryer with everything right there or if you want a tumbler for your coffee to walk to beach it's right here. Along with a full kitchen. Had to kinda laugh... This is a vacation... I'm not cooking! But amazing kitchen facility. The living room area was very comfortable and beautiful. Our bed was so comfortable it was hard to get out of... And the bathroom was big and open design except for toliet area.... I loved it! Thinking of doing it our home because of how much we liked it. The entire staff was so attentive and amazing. We had an incredible time and highly recommend you stay there

What a great hotel! Onsite, inexpensive parking. We had 2 rooms, both were comfortable and very clean. We were able to close drapes all the way to get the room nice and dark for sleeping -- which is important to us. We got 4 great night sleeps! Heat/AC both worked great -- we used them both on our stay as the outside temps fluctuated. Very friendly, knowledgeable and helpful staff across the board. Safe area -- safe to walk around at night. Only 4 minute walk to Metro. Great Italian restaurant next door. Burger King and bakery -- which both served breakfast and coffee also next door, very handy. Highly recommend!

Nice place, very clean, very friendly people, croissants and chocolatines for breakfast, cookies in the afternoon. Well placed, if you are not afraid of climbing the hills you can easily visit San Francisco by foot from this hotel. There is a nice street with a neighbourhood feeling just a few minutes away, good restaurants, bars, shops. Very good Wi-Fi.

Hotel is centrally located to everything from shopping, dining, and walking distance to Chinatown and nearby trolleys, BART, historical streetcars, and muni buses to go to other attractions.Room is small but clean. Higher floor and away from main street will be more quieter. Don't expect closet to hang your coat, jacket, or clothes. No AC, however, a ceiling fan was sufficient during our stay. There is only one small elevator and stair next to it to climb up or down. There is a bar or lounge toward the back of hotel at the check-in front desk.Hotel staff were friendly and helpful. Luggage storage is available for late flight departure.

The hotel is located on the edges of Chinatown, the Financial District, and North Beach. At nearly 30 stories, many of the upper rooms have nice views of downtown and the Bay. My room faced North Beach with clears view of Telegraph Hill and Alcatraz lying out in the Bay. Hotel staff were friendly and service was good. The air conditioning in my room couldn't keep up with the heat wave occurring outside so my room was hot the entire stay. Hotels in San Francisco are expensive. My room was over $700 originally but I was able to secure one for $380, but only after repeatedly checking rates as the stay date got closer.

We planned to spend a few days in Honolulu and chose Halekulani hotel for that. After the visit i can surely to say that I am happy about this hotel - its cleanliness, room design, level of service, pool area and the place where this hotel is situated. Actually, I do not have any bad things to mention about it, everything was very OK!

I won't be staying here ever again .. not worth the money I spent plus I was charged for a night that I was not even IN Chicago. There was no shuttle from the airport.. not free internet... No breakfast offered ....

For the most part this is a lovely hotel for many reasons.The location is perfect, the spa divine, and the breakfasts are wonderful. It is a truly a luxury hotel in many ways but there are a few things they can improve upon.The elevators are too slow, the suites are very cut up and maze-like, and the lighting is way too low for my taste. The light in the bathroom was less than desirable for putting on make up. I needed an umbrella 2 different times and could not find a doorman. Once found they immediately retrieved one for me. I believe at this level of hotel, a doorman should not have to be located....they should be at the door at all times.Nonetheless, I will give this hotel another chance because of location and spa.

Me and my friend stayed here between 10/9/17 for 7 nights and I thoroughly enjoyed it.I'm going to write my review the same way I always do, by breaking It down into sections so you can scan and read the parts you want.LOCATION & SHUTTLEthe apartment/hotel block is located 1-2 blocks from the MGM Grand (15-20min walking distance). Yes it is off the strip but for 2 party animals it didn't affect our stay and to be honest it was a nice change. Its very easy to get a taxi and cost between 8-20 dollars depending what part of the strip you are on and the time of day you are going. ONE thing I wish we had taken full advantage of was the shuttle bus, we just didn't time it right when getting ready and it would have saved us so much money because when we finally used it (2 days before we was due to leave :')) it was a great service, stopping at Tropicana, Planet Hollywood and the Linq. One thing I will say is that the hotel should definitely add another stop onto this around the Wynn etc and it would be a PERFECT shuttle service. If you don't want to get the shuttle or taxi then there is always walking, I know god forbid we use those legs of ours! Seriously though just walk, we did it one day with our four loco and we had a perfectly good time walking haha. Yes the apartments are slightly off the strip but seriously its not miles away and its actually a pleasant change.GREATING/STAFF/SERVICEThe staff of this complex are truly lovely people, helpful, caring and always smiling. The whole timeshare business took a whole 10 minutes and I decided I didn't want to go further with it, they happily said "thank you for your time" and left me be. I read loads of reviews telling me that they where awful but I just didn't get that from them and at the end of the day they have a job to do and unfortunately it can annoy people, so long as you stay polite they are very accommodating and leave you be.APARTMENT/ROOMWell let me just say unless you pay top dollar for a room on the strip you will never get space like you do in one of these rooms. It was massive! We had the basic room that sleeps 2-4 people, 1 bedroom, living room and kitchen and 2 bathrooms (absolute god send for us as we where both girls). The apartment came with everything you could possibly want nor need, The room was perfect and although our view was towards the airport, as someone who loves watching planes I loved it haha.POOL/SUNDECKWe only used the pool twice as it was indoors and to be honest needed some music etc. But thats because i am young so other guests may disagree haha This didn't bother us though as we always had a pool party to go to and the days we didn't we always go to Drais so this didn't phase me. If you want HOWEVER if you wanted to go to an outdoor pool, once you have your hotel wrist bands you can access the pool at Tropicana which we didn't do but if I stay again I will definitely give a go.CLEANLINESSVery clean and tidy except one thing, the hotel corridors have the most bizarre smell. It reminded me of the smell of a Chinese supermarket which If I could advice the hotel on anything it would be to invest in some fabric spray or something on the carpet that the cleaners could use to get rid of the smell, or an industrial air freshener through out the hotel like those on the strip have.All in all the complex is great and I would definitely recommend.

Our stay at The Sheraton was just what we expected.... Awesome! It is located in the heart of downtown Seattle. Walking distance to most anything you'd want to do. Our room was nice, with a city view. Only downside was a bit of a wait at check in.

This hotel is filled with cigarette smoke, and it fills the building. Although this hotel has a no smoking policy, the elevator door opened to a smoke-filled hallway. This was reported in person to the front desk. During the duration of my stay on another floor, it was also smoke-filled. If you have trouble tolerating cigarette smoke, you will suffer here or scramble to find another place to stay.

I stayed one night at the Comfort Inn for a day of visiting friends and museums. The room was quite OK for the price, and the staff very friendly and helpful. The breakfast was satisfactory. BUT--be prepared to lug or drag your suitcase up seven steps to the front door--is this still legal? The computers and the telephone message system were not working when I was there. And the location is quite far from any Metro stop--3 or 4 long blocks and a couple of short blocks. I ended up walking about 2 miles in the rain to get where I wanted to go, because it was more efficient than hiking to the Metro, riding one stop, and then still walking to my destinations. In truth, 13th street is nowhere...Would I stay there again? Probably not, although they do have a number of repeat visitors.

My husband and I recently had a lovely stay at this hotel. It is a small boutique hotel that is modernly decorated. The front desk was friendly and efficient, the room was modern, clean and spacious, and the complimentary wine hour was a heavy added bonus. The male staff member hosting it was friendly and welcoming . I would recommend this hotel.

We stayed two nights last month with our 1 year old son and found our overall experience with the Mondrian Park Avenue just average.Pros: good location, very close to train and lots of cafe and restaurant options nearby; front desk were friendly and helpful; comfy beds, blackout blinds, usb chargers, WiFiCons: decor and interior felt old and kitschy, size of the rooms, lifts (only two and took a long time), lacking amenities (have to request kettle, no free water)Despite being a relatively new hotel it did not feel very new on the inside (aside from the lobby area). I understand that it used to be an old office building which they renovated but it doesn’t feel like there was enough done and the interior feels old despite the new paint/furniture/etc. There are 5 additional floors they added on top of the original building so I believe those rooms would be nicer. These are also the rooms advertised on their website but there is a good chance you will not be in one of them.The rooms are small which is to be expected from NYC but for the price range you can definitely get bigger rooms at similarly ranked hotels in the area. The front desk did offer an upgrade to a suite (for an additional charge per night but still below the advertised nightly rate) so my son would have more room to crawl around. We paid for the upgrade as the original room we would have been in was just too small. Even the suite I would say is on the smaller side.One final comment, the front desk were thoughtful and added a complementary breakfast with our paid upgrade but sadly didn’t communicate this clearly to us. I only realized when we checked out and I saw it written on the bill.

Stayed here in a Queen Room for one night in October. I selected this based on a mix of central location and price, and was pleasantly surprised.The hotel doesn't have air conditioning but this didn't present an issue on a rainy night in mid-October. I had a room facing the street and while there was some noise from traffic, it was otherwise well insulated.The bed was very comfortable, and the pillows were just the right level of firm. The plug sockets were just close enough to the bed to enable convenient charging for electronic devices.All staff I encountered were friendly and very helpful. I would like to specifically mention Annie who was really helpful when I was checking in and running late to meet a friend, and also the next day for running after me when I left my phone at the front desk after collecting my luggage.Finally, have to say I took advantage of the nearby self-parking facility which was very quick and easy to use.

I had to stay 5 nights at hotel Zelos last week and this place is greatly located if you want to do shopping. The staff is professional and efficient. Good service overall. My room was comfortable, well maintained with convenient fixture to plug your devices on the desk or on the nightstand next to the bed (this is something important as quite frustrating to realise that in many hotels you cannot plug your iPhone next to you during the night). I didn't have any opportunity to have breakfast or dinner at the restaurant, so I cannot say much but for sure next time I will stay there again and try!

SPG gold member who requested 2PM check-in (1 hour early). Finally got my room at 5:30 PM. Then the bad news really started. I thought this was a Waikiki View. Instead I got a view of palm trees and the pool. That is not the worst of it. The air conditioning sounded like an airplane engine and went on and off every couple of minutes. I could not run the AC and the TV at the same time because of the roar of the AC. The room was not clean and the toilet was dirty. The front desk people tried to help but what could they do about the problems. This is suppose to be a Luxury Collection Resort. Not really. Was scheduled to stay 3 nights but checked out after 1 night and moved to the Moana Surfrider which was great.

The people at the front were very nice and so helpful. Rooms were nice and clean and the cleaning personal were so funny and very nice. Had a most wonderful experience and the location was the best. All tours meet at flag pole just a short walk and because of that always stay at the Ramada Plaza. Be sure take swim suite and snorkel gear very close to beach.

I have stayed at dozens of places in Vegas over the years, but the Dhas become my reliable go-to every time i'm there. Fremont street is definitely the place for a business stay at there isn't a better value. The rates are great, the rooms are clean and modern, and the casino is always hopping. You have over 100 dining options within a stone's throw of the front door and the old strip is a great place to mingle and entertain. If you like paying for overpriced, substandard food (unless you want to shell out $100 a person), stay on the new strip. If you want great rooms, rocking casino, delicious food and fun at your feet...stay at the D!

Rooms are very clean and tidy , too much facilities ,swimming pool was very good ,restaurant with tasty menu itemsamazing place with friendly stuff , nice view , good spa , the gym FULL equipment@ahmed solimanEsam Ahmed

Come back this hotel to stay annually due to proximity to moscone centre in sfo. The hotel is clean, centrally located and easy assess to many amenities. Friendly staff and have a great view of the city when you stay at higher floor. Definitely a hotel you shouldn't miss if you plan to come for any big show at moscone centre. Breakfast is not provided but expensive to pay with less varieties of choices.

My husband, Kellan Fluckgier (aka, The Execution Mentor) and I spent an amazing weekend in Seattle, Washington.We were at a workshop for the entire weekend and decided to stay at the "conference hotel" which turned out to be the Sheraton on 6th Avenue (at Pike).What a great experience. The Sheraton is part of the SPG (Starwood Preferred Guest) program. Even though I didn't book directly through the hotel, I was able to received the benefits with my SPG card - preferred floor - larger room, etc.The location is fantastic. A few blocks away from the famous Pike Place Market, the location is awesome. If you are looking for shopping, Nordstrom, H&M, Macy's are all within walking distance.The accessibility to public transportation is fabulous.The rooms are big, the staff is very attentive and the toiletries are amazing.The bed/mattress is super comfortable with lots of pillows and a great big duvet - crisp white sheets.The one thing is... parking is extremely expensive in Seattle. If you can do without a car and take public transportation or walk... you'll have an awesome time.I would absolutely stay here again.The rates are very competitive with other major hotels in the vicinity (Westin, for example). But, this location is right by the convention center and is a very active place.Because the hotel is sooooo busy and if you aren't a SPG member (you should join), you'll have a bit of a wait to check-in.The hotel is always busy and you feel completely safe.Would we stay here again? Absolutely.

We just came back from our 2 night weekend stay at this hotel, and are very happy with our experience. Check in was a breeze: I requested an early check in, and we were in our room literally in 10 minutes after walking through the door. The room is not huge, but not too small either. It was perfect for the three of us - two adults and 11 year old. Very clean, modern, smelled good, extra towels and extra pillows were provided as requested upfront. I followed the advice of some of the reviewers and asked for the high floor. We got a room at the 14th floor, close to elevator, and with the courtyard view - super quiet. Beds are comfy, but not too wide. We used self parking at the garage, and avoided extra charge for valet - again thanks to tripadvisor participants. Location is so perfect - close to everything, 10 minute walk to the museums, and plenty of places for lunch and dinner right by the front door. Definitely sign up for Marriott rewards program, and you will get a free wi-fi in the room - not too speedy if you have to work, especially at peak hours, but speedy enough to quickly look something up, or just watch a movie.

This hotel is perfect! We were upgraded to a large room with a balcony that provided views of Diamond Head and beautiful Waikiki Beach. Perfect location to walk to shops and restaurants. Rented a car on site for one day to drive to the Dole Plantatiom and the North Shore. There are two pools, one with a nice lounge that has views of the beach. Very clean and well maintained hotel. Our flight home was at 8:30 pm and this hotel provides a late checkout for an additional $99 - well worth it to have an extra day! Only minor complaint - there is a $30 a day resort charge that includes a mediocre breakfast for 1. Other than that, I would definitely stay here again.

Was the spacious and fantastic room!! The modern and comfortable accommodations and stylish layout of the room made my stay here one of the best! Beds are so comfy and bath products are better than most upscale hotels in my opinion!

This is an average hotel, clean rooms and nice rooftop. I live in Chicago, my family came to visit, and we had an issue with the staff and the check in process.My family was running late for an event, and I offered to check them in. After checking into their room, the next morning we had a $40 early check-in fee on the bill. Now I gladly would have paid this early check-in fee, as we wanted in the room but no one mentioned that getting into your room an hour early costs $40. I said something to the manager the next day and he said the representative did tell me (he was not there and my boyfriend, my sister, and her boyfriend were all standing there too), even though she did not. Very bad customer service.Basically it's Chicago, there are plenty of better hotels with nice rooms. I would suggest stopping by this hotel during the day to go to the rooftop before it gets kind of crazy/clubby at night, but staying somewhere else.

Service standards here are great. Not sure if the service staff are encouraged by positive Tripadvisor reviews or not, but they seem to ask for a review, so here's my fair opinion.5stars for great teamwork and attentive service provision. Kudos to the Chief Concierge, Mr Torsak who took in requests, enquiries and tried his best to handle most of the situations posed to him during my stay at Centara Ladprao.His always-smiling attitude, bright and cheery at all times of the day, goes to show that this is a person who truly loves his job. Double thumbs up for this gentleman.Other service staff are also equally as good. While I don't remember their names, I must say a big thank you to all the staff at Blue Sky, Chatuchak Cafe and the room cleaning crew.Every morning during my stay, the cleaning crew will greet me in the morning, afternoon and evening. They worked hard to reinstate my room so that it looks just like how I first checked-in, even though it was already 2 nights.I will definitely approve for all to stay at Centara Ladprao if you're having business and leisure in this area.The mall is a very nice place to be when it rains. Shopping, watching movies, even just eating and window shopping.The swimming pool is almost clean and very pleasurable to use.Thanks for another great stay. Looking forward to come back again.

Despite a number of good points, our overall experience with the Hotel Palomar was disappointing and I would not stay there again.On the plus side, the hotel's location is outstanding, the room was well decorated, the shower worked well, and the valet, bell desk, and concierge staff were outstanding.Unfortunately, the hotel suffers from some significant technical problems and the front desk staff was non-responsive.Internet: The hotel's internet was not functional during our stay. We were able to connect to the wifi, but the service was so slow as to be entirely unusable on either a laptop or a phone (we tried two different laptops and phones; all had the same result).We also tried the wired internet with two separate laptops, but it had the same problem. I called the front desk to request assistance. I was told that someone would call me back, but no one ever did, even after two more requests to the front desk later in the day. I stayed at this hotel for two nights and never was able to use the internet provided by the hotel.Keys: The hotel's keys repeatedly failed for us. We had to replace our keys twice during a two-day stay. Each key worked only once or twice to open the door to the hotel. The front desk staff told me that I was storing the keys incorrectly, in a wallet or near a phone. I asked if they had something I should put the keys in and the front desk staff said no. Leaving aside that many people would put a key card in a wallet or near a phone, I had the same problem with keys failing even when I kept them in a pocket by themselves. I travel a fair amount and have never had this issue at any other hotel.Front Desk: While the bell, valet, and concierge staff were outstanding, the front desk staff appeared to come from a different hotel. The people with whom I interacted at the front desk appeared not to want to be bothered dealing with customers.This hotel has promise. It's a nice building in a great location. If they fixed the internet access and key card systems and replaced the front desk staff, I think it could be a great hotel. But there are plenty of great hotels in Chicago, so I will stay somewhere else the next time I visit.

This was the ideal location with Washington tours a relatively easy walking distance. Our room was reasonably comfortable and attentive and helpful staff. What let us down with this hotel was the noise of the service elevators going up and down nearby which constantly provided an annoying and disturbing sound throughout the evening.

My husband and I are so excited to honeymoon at River Hotel. The impetus of our stay started off wonderfully. The front desk rep was really fast, personable and informative.We soon found out about Free Wine and Cheese at 5 pm and also the 2nd floor full of snacks and refreshments.Our room is located on the 6th floor. Upon checking out the view, I noticed the first issue... Cracked paint across the ceiling. I wouldn't expect something like this in a 4 star hotel... maybe a 3 star like Holiday Inn.Also, whomever installed the coat hanger obviously did not use a ruler! (check out the included pics)Then, I noticed that the room was "gently cleaned," as there is a lot of dust and a few dings on the wood furniture.The mirrors in the bathroom have pre-existing finger prints on them and the back wall behind the sink/near the toilet has splashes of "who knows what" sprayed all over the wall. But on the bright side, the cleaning people did replace the plastic in the receptacle nearest to all the splotches on the wall. As my grandma would say, "wipe those walls down!"My stay isn't over yet, so I will clue folks in on the second half of my stay soon.In the meantime, I will leave you with a few images.

Casa Nithra’s management claim this is a boutique hotel... but it lacks attention to the detail, is way too big with too many staff who don’t care. And it’s rooms are smelly...just another average BKK hotel...

The good... Hotel is in a good location. Quiet. The staff were very respectful. Rooms ae a good size. Bed is comfortable ( for Thailand).The bad... Carpets in the hall were filthy. Breakfast was pretty average and expensive...also charged for 3 days when we could only use it for 2. Told it was non refundable because it was a "promotion". Mini bar was expensive.Be aware....Dream is 2 separate buildings! Breakfast is in the main building but the pool is on the roof of the building across the street!Overall...with so many other hotels in the area...better value can be found.

I previously stayed at hotel on business so decided to stay for personal trip. Very disappointed. First the check in line was extensive and long wait. Front desk people did. Not welcome nor smile. Just cold. Bathroom toilet did not work in room and since we were checking out they said we could use downstairs lobby bathroom. Unbelievable. Also out toilet seat was damaged and gross. We received no apology. They acted as if so what. Only upside was hotel gym and location which was ideal.

Hotel is very nice, modern and clean. You'll be comfortable and happy here for sure. It is in a great location right by the national mall so you can very easily walk to all the smithsonian museums and major landmarks. We also walked to the white house from here and were able to easily take the bus to Georgetown.One note: as I'd never been to DC before I booked my flight out from washington dullus airport but that airport is quite far from the hotel, so it's best if you can book from the other DC airport which is very close.

As a loyal Hilton member, staying at this hotel was a must because of the decent location and relatively cheap price. Everything was great at this location, but the front desk staff did push to upgrade to a suite for an additional nightly fee, and it was not worth the price. Other than that, the location is relatively close to the beach and to the major highways. I would recommend staying here if one of the other Hiltons are overbooked are pricey.

We were booked into this hotel as part of a pre-cruise package with Princess Cruises.Our paperwork, received by the hotel from Princess clearly stated 3 guests. When we reached our room, it was a very, very small room, overlooking all of the roof-top a/c condensers. The biggest problem was the room had one king size bed and absolutely ZERO room for a rollaway bed for our teenage son.Even the valet who delivered the rollaway bed was puzzled as to where to put it! He actually recommended I speak to the manager, Jose. I went to speak who Jose ( and David who checked us in). BOTH of them, independent of one another, clearly stated that Princess Cruise guests are assigned rooms AFTER all other direct-booked guests! I was appalled. I used a reflective listening approach and said, " So to ensure I clearly understand what you are saying... you are telling me that cruise passengers who are assigned to your hotel are never given premier rooms, or even given consideration as to the need for 2 queen beds/rollaway, and are assigned by the front desk staff only AFTERall other, directly-booked guests are?" His response, "In essence, that is correct." Ultimately, after directly asking for a more appropriate room that could fit a rollway at minimum, were we given a much, much larger room. Shame on both Princess Cruises and this hotel. Beautiful, historic property. Top of the Mark, a penthouse level bar and lounge are renowned. The only restaurant offers a nice breakfast buffet. $28-$40 per person, automatic 15% gratuity. Excellent location to Fishermans Wharf. Bring earplugs as the Cable cars are incredibly noisy and begin their morning runs at 6am. WiFi is $12 a day unless you are an IHG member. And you have to ask for it. I hope this review is HELPFUL!

I have reviewed over 40 hotels on Trip Advisor and this is the first time I have had cause to complain. Whilst the hotel has good facilities, the service is almost none existent. The reception staff are verging on being outright rude. There is no welcome from the concierge or porters - they just walked past us as though we were invisible. We arrived at one thirty and were told our room wasn't ready until three o clock. Fair enough (although this was the last stop in a 28 day holiday staying in 14 different hotels and this was the only one where our room wasn't ready even though we had arrived much earlier at other hotels). We went to the swimming pool area and had some lunch. I had to go and find someone to get a menu after sitting at a table for ten minutes without anyone coming to see us. I then had to go and find someone to order the food which was mediocre at best. When we went to get our room key we were told we had to queue up again which we did When we finally got to the room the key didn't work! The lifts were really slow which didn't help. I could go on and on but I think you probably get the gist of the message.

I was very disappointed in my stay here. I usually don't post reviews but I felt I needed to this time. Mostly the stay was ok but as a breastfeeding/pumping mother I found some of the front desk staff to be rude and seem annoyed with me every time I needed to add to my breast milk stash that was in their fridge. I wouldn't have needed to bother them about it had the mini fridges in the rooms been able to keep the milk warm but they weren't cool enough. They were nice enough to let me check in early and use their fridge and freezer behind the front desk all weekend but there were a multiple occasions in which I got serious attitude when asking them to get my bottles so I could add bottles to my milk supply. I felt blamed when I pointed out that one of the staff misunderstood me and put my milk in the freezer instead of the fridge (which I said was ok but I was just surprised by bc there are certain rules for using frozen breastmilk once it thaws and I had to travel back home) and I felt like I was really putting the front desk person out even though this was at like 2-5am so there was like no one else there. This was my first time pumping away from home and this made it much more stressful.

The size of the bedroom was huge, the bathroom was amazing. 2 sinks, jacuzzi with a view and a shower rain/normal. Swimming pool was lovely, only thing that i could say that is a negative is the swimming pool area only had room for 2 beds that are in the sun, the rest were in the shade. so if you like to sunbathe it might be hard for you. It was never busy when i went up there so i got a spot every time though also used the sauna which has separate for men and women.

So at check in we asked to add our kids and parents to the list of people that can charge to our room. No problem. Nothing was asked at the time or on any paperwork we received that you have to carry your ID to do so. Who wants to carry their license to the pool? And how are my kids going to be able to charge anything? We have traveled to countless resorts and have never had to carry our ID. You print your name your room number and charge. At a minimum they should post signs on the DOORS leading out to the pool that you need your ID. Once you are wet and ready for a drink to find that out was really disappointing. The gal at the bar said she hears this all the time and has shared it with management, yet no changes to policy. I plan to complain at check out and encourage everyone else to do the same to get this fixed.

This was a horrible stay. Opposite the hotel room is a construction site. The hotel had a letter they start at 8:00 in the morning. This was not true. They started at 5:00. The hotel should have informed before so I could go somewhere else. There was neither offered any compensation

Trip with my cousins was excellent. The location was so great and accessible to the main areas. Just a short walk to the beach and with the convenience of beach towels, beach umbrellas and backpack style beach chairs was a bonus. Even more exciting, the happy hour from 5-6pm (selected beers/wines). Suite we stayed in was very spacious and clean. Hotel was very accommodating by providing us with bottled water during the hot days. Walgreens is just by the next street behind on Ocean Drive, so great to get supplies. It cost approximately $33 from airport to hotel on the way in, however on the way back hotel called a private driver and it cost $45, which we were not to pleased about. Ensure you call a yellow cab.

herre now . great loc. xcross from protected beach and zoo. Special TA rate was same as most but INCL. the 23 dollar amenity cost. Room decent . clean and well maintained. Free cont. bkst a big cost saver and is plenty for all. cereal. baked goods. fruit. yog., etc. Very large pool area for waikiki . lots of walkable. food and shopping. Best overall place of all the ones been to here

I stayed for 3 nights and it was all good. The room size, bathroom, breakfast, wifi, ambiance, hygiene, design, logistic & etc.Located right at Pratunam Night Street Market, next to Palladium Night Street Market, 5 mins walk to train station, 5 mins walk to Platinum Fashion Mall, 10 mins walk to Central World, walk further up you'll be reaching another train station (Siam Station).Room : The room is huge & even though you fit in an extra bed, you still have ample of space to move around. Cleanliness is good. Room is bright.Facilities : It does not have swimming pool, but they have an open bar on the roof top. Not as high as those always featured but is good enough. Lesser crowd accompanied with good music. Recommended to try their signature cocktails.Breakfast : A good day starts with a good breakfast. They have varieties from pastries, international counter, live cooking, local delicacy & vegetarians. Recommended to their fruits smoothies yogurt. Yum!Others: The bellmen are exceptionally helpful. You could ask them for more info regarding touristy place & how to get there, they are more than willing to assist. They even provide me a map with all directions drawn on the map.The decorations of the Reception area is rather catchy. Wi-Fi is strong, I could watch YouTube no problem at all. Overall it was a very good experience. I highly recommend this place should you look for a good, clean, luxury room at lower price range. This hotel will be my first choice when I visit BKK again :)

The hotel was located in a great spot. It was not on the main street but within walking distance to the beach. Nancy checked us in and was super friendly!! She told us where to go to rent a car and other great input in where to go.

Just spent 3 days at the Hilton Bentley.I was expecting a beautiful hotel with well appointed rooms and superb service. I got none of that. My husband and I travel quite a lot for our jobs and we are both Diamond members. We look forward to using our points at Hilton properties from some well deserved R&R and we look forward to getting pampered. That didn't happen at the Bentley.We asked for an upgrade and were told we were upgraded to a beach view suite. Turned out we were in the second tower which we had to access from outside the main building and the beach view was just a sliver of the beach. We actually had the main tower directly in front of us which was not at all comfortable because we could see directly into their rooms and they into ours. The suite was actually a studio suite and not a full suite. The sliding door to the balcony would not lock. We reported it to the front desk and it was never fixed. We asked for a late checkout and was only give until noon. The breakfast buffet served cold pancakes and bacon and eggs everyday. Room service trays were left in the hallway until late morning. We left a note for the manager at the front desk upon checking out stating our dissatisfaction and asked that we be contacted. After 4 days, we had to email him again. His response was to refund us 20,000 points. We used 240,000 for this mediocre stay.The only star at this hotel was the pool staff. The pool butlers were very attentive.If you are thinking of staying at a Hilton on South Beach, don't pick the Bentley.

The good--the hotel staff were all very nice and the neighborhood is lovely. The bad--it's a rundown hotel for the price point. Everything looks good at first glance and then after a day or two, you see how dingy and dirty it is. I never saw mice, but a few friends did, in their rooms and in the common spaces. The rooms desperately need new mattresses. The conference accommodations are like a rabbit warren; it took forever to get from one end of the hotel to another to attend different symposia. Finally, the hotel dealt poorly with my tax exempt status, even though I had booked as part of a sold-out block of government rate rooms and they should have been prepared for this. It's a long story, and was eventually resolved, but it was a pain in the neck and should never have my problem. The hotel wasn't nice enough to be worth the trouble.

This hotel was fine. It was clean, the staff was very friendly, and the beds were comfy. I didn't like the layout of my particular room -- not enough mirrors, dresser space, and a very small shower. I reserved it because it was near the Convention Center, which worked out, as it was a short walk over there. I didn't spend much time shopping other area hotels, so I'm not sure the value of this hotel for the cost.

I will not go back to this hotel is far From the strip and their service was poor they had already assign me a room and wen u wen for the key some one else had already book my room to some one else no wifi and to top it of when we check out they charge for their service is ridicules I don't recommend to anybody

If you want to stay somewhere where there is zero customer service from top to bottom - Then Public is the place for you . They will be more than happy to take your money and offer you zero Back in way of customer service - from non existent bell men to a check in that was so abrupt I have blinked slower - down to pathetic bar service . God forbid you get an olive with your 23$ dollar cocktail .The only redeeming quality of this entire hotel is the rooftop bar and it’s views .Our bill didn’t have the correct adjustment for the supposed breakfast that was included . When we checked out early ( but not soon enough ) they couldn’t adjust it -yet when I called later because they failed to email my bill they told me to take up the adjustment with disputes department .With a city with million option to stay in don’t waste your time here . It’s all hype with no substance .

Nice condo tower in Waikiki Beach. Close to everything. Public beach across the street with umbrella/ chair rentals. Surf and SUP rentals. Condos large but somewhat dated. Renovation in progress. Nice balcony overlooking the beach. Watch surfers dawn to dusk. Staff was exceptional. Recommend

We really enjoyed our stay and will be back! The beds were extremely comfortable, the pillows were wonderful, the service staff in the bar and in the restaurants were exceptional and helpful us! This is a great value with awesome restaurants near by too!

We (my wife and I) stay in Sheraton Hotels on a regular basis. The Seattle Sheraton was not bad --but not as nice as other Sheraton's I have stayed in. The room was nice, but my main complaint was everything was a long walk. And the bar had music that was way too loud. After one drink. we ordered a second one and took it to our room.My other complaint was the cost of food and drink. I know major hotels charge premium prices --but the Seattle Sheraton made me think I was in New York City

We chose the Silversmith because of its proximity to the theater where Hamilton was playing. Great location for theater, restaurants and Art Institute, Millennium Park. The hotel is quite nice with an interesting historical background. Pictures and descriptions are deceiving......our “deluxe king room” was the size of closet with literally 24 inches between the foot of the bed at the dresser. I think the bathroom was bigger than the bedroom. The window view was a brick building and air shaft. No light, no ability to check the weather. We were told that we would be charged an extra “amenity” fee because they gave us “free WiFi”, a coffee machine in one of the dresser drawers (we never saw it or used it), and free water bottles. REALLY???!!

Overall good hotel for the price. Located in a busy area. Not my favorite place as the rooms were small and thought the $22 resort fee + $55 per day parking was way over priced but hey that's San Francisco I guess.

Great location and everything you need in a hotel at an affordable price.The staff are very friendly, the amenities are good and the wi-fi is reliable and fast.Good entertainment every night beside the pool, good cocktails at the bar.The room was clean and comfortable and the view of the beach from the 15th floor was great.We got a free upgrade to a better room without even asking for it.

This is a hotel close to the airport. Not a bad hotel, but it is not a resort. If you are a Bluegreen owner, you will be VERY disappointed. Not worth the points. Most of the people staying are not Bluegreen owners. Many, quite frankly, are blue collar types that lack basic English and social skills. Doubt we will be coming back.

The former Waikiki Parc is now a sister hotel to the Halekulani across the street. The Halepuna had a peaceful, upscale boutique vibe and reminded us of the Alohilani in Waikiki but with some even nicer touches and NO resort fee!We stayed in a Waikiki view room with a king-sized bed and were impressed with the serene feel of the room and upscale amenities. I loved the ombre blue wallpaper accent wall behind our bed, the two chairs at the small desk by the window, the automatic sheer and blackout curtain blinds, all the outlets and USB plugs available, and the bluetooth connection on the in-room phone.When we checked in to our room, there was a printed note with four tasty Halekulani Bakery mac nut chocolates on our TV console. Bottled water was replenished twice during our weekend stay.The room had a hot water kettle, ice bucket, Keurig and small refrigerator along with K-cups and tea bags. Ice available on the eighth floor. Complimentary slippers were in our closet along with terry cloth bathrobes for use during your stay.The bathroom has a Toto toilet, marble floor/walls/counters, a scale, hair dryer, Spa Halekulani toiletries and some small sewing, dental, shaving and toiletry kits. A big plus for me was that there was a tub big enough to soak in, which has been really hard to find on a search for most boutique hotels in Waikiki. Also, if you have little kids, you know that a hotel bathroom with only a walk-in shower often doesn't cut it.One downside for us: the bed was too firm for both my husband and I (and he generally prefers a more firm mattress). It could use a pillowtop mattress pad as I woke up a stiff both mornings. I would have also liked a sheet underneath the duvet for when the sheet-covered duvet got too hot.The hotel also provides twice-daily housekeeping. The evening service remade our bed and refreshed the towels and water again (though the attendant also took one dirty bathrobe along with the one unused, clean and still hanging robe in our closet and didn't replace them).Friday night there was a manager's reception in the eighth-floor garden area with wine and light appetizers. A really nice touch along with the glass sculpture art on the walls. It'll be interesting to see how the garden is used. There's a large stretch of astroturf that I'm sure would be good for yoga classes and had a few boho lounge rockers on it when we saw it. But otherwise I'm not sure what it would be used for except small receptions.The pool deck is wonderful. A mid-depth infinity lap pool and a good-sized jacuzzi are surrounded by lounge chairs. Small bed cabanas for two line the edges. Thought they had a unique range of light dishes and snacks on the pool menu, and we had two yummy cocktails while there. Infused water dispensers might be a nice touch and save the pool attendants from having to refill glasses as much. But there was a water bottle refill station, which is great. They also had a reef-friendly sunscreen dispenser at the towel station.We had coffee and pastries at the hotel's bakery side one morning. There were so many delicious-looking breads, pastries and desserts available. We didn't get to try the restaurant during our stay but it looked fairly busy in the morning with its buffet. I think there is supposed to be 24-hour room service eventually. But no room service seemed to have been available when we stayed as there was no menu on our TV hotel information page or in the room.Front desk staff were all extra friendly. Pool attendants also accommodating.I hope the hotel will continue offering a substantial kamaaina discount, which when we stayed in November included free self-parking. Again, the lack of a daily resort fee was amazing and rare in Waikiki.I thought this was an amazing value for the level of service and quality of hotel. Hope to stay here again.

This is a clean resort, decent rooms, very nice staff. They are a long way from the Strip and downtown, but provide shuttles once an hour to the Strip, so will save you some taxi fares. Its hard to find a taxi out here anyway. We waited an hour for ours and almost missed the show.

First thing I would like to thanks everyone in magnificent Hotel in Dubai, given us parity picture about wonderful life in Dubai .Specially customer services in Shangrila Dubai,one of a great team his name is Hassan AlShehhi he was experience person to guide us to know about everything in the Hotel and tested magnificent food in Hotel restaurant.I appreciate for Shangrila to choose like AlShehhi .With my Best RegardsAbdullah

We loved The Modern so much that we have stayed there twice. We really enjoyed hanging out at the pool on the beds, and wandering down to the lagoon for a snorkel (100 metres away). The nicest thing about The Modern was that it felt unrushed, and uncrowded amongst the hustle and bustle of Honolulu. We loved it, and would totally recommend.

Location wise it was good.Thw room was nice and specious.Bathroom was clean.Safe was included in the room.Reception was friendly.Wifi working properly. Wifi password: explore.Did not have time to try the breakfast...

This IS the place to stay. 4 days of pleasure. Location perfect.Walking to great restaurants and shopping or Hop on Hop off bus. Let them book whatever you want to do downstairs. So easy,no charge. Rooms fabulous. 3608 bigger than most. You need to be above floor 39 for the best view of the city. Beds are very comfortable. Frig in room.Pool on top floor with fitness room. A very nice breakfast is offered until 10am on the second floor with the price of the room.Downstairs there is a restaurant/Bar called the Windsor.Fabulous food and great service with seating outside. I can't say enough about this place. We left this place to go to the Hilton Resort and Spa for Nascar. What a mistake. Hilton Inn Oak Brook doesn't hold a candle to you Hampton Inn!!

This rooms are very nice and modern and they have a very service minded staff. The breakfast is nice and the rooftop pool is really awesome! It's also possible to eat and drink at the poolside, if the Bangkok heat becomes too much.. :-)

We stayed here our last night in Vegas. Value is good and ten minutes away from the airport. We could see the planes come and go, but didn't hear them. It is off the main drag, but that was fine with us. They do offer a shuttle to various locations for drop-off, but no guarantee that you will get the shuttle back. The staff was friendly and very helpful. Parking was fine. We (3 of us) had an adjoining room with my sister and 15 yr old daughter. Our room was the Deluxe with king bed, queen sofa bed, side-by-side chairs, coffee table, TV, table for 5, kitchen with supplies provided, microwave popcorn to pop, washer and dryer with supplies. There is wonderful, large shower with huge seat, hand held shower plus and individual shower head and two sinks in the part of the bathroom adjacent to the bedroom. Next to that is a bathroom with toilet, sink/counter and tub/shower. The bedroom also had a flat screen TV.The adjacent room had a smaller kitchen/living area separate from the bedroom that has a queen size bed. That was also a sofa bed. This is a perfect set-up for families with teens or families/couples traveling together like our situation.We didn't use the pool, but it has two seats that will transfer someone into the pool. Nice for the physically challenged!We got breakfast in the bagel shop at the back of the hotel (walk out the back door and it's the last shop on the right). GREAT PLACE FOR BREAKFAST. The pastries were WONDERFUL!!!! This is NOT just a bagel shop!

I've stayed here many times when this was the Renaissance Parc 55, then the Wyndham, and now the Hilton. I'm not sure why there's been so many changes of ownership, but the hotel itself has remained mostly the same, which is a pretty nice place to stay in a great central location. If you get a higher floor, you won't regret the views of the city and bay. All the amenities are there, and maybe it's for the best because it feels so much safer inside than out.Over the years the immediate surrounding area has gotten much worse. Granted, you always need to keep your wits about you in the city, but the level of crime & homelessness has gotten way out of control - not just on the Tenderloin side, but near Union Square and the touristy stuff as well. During my most recent stay I saw someone get beaten up literally in front of the hotel entrance near the BART station and Powell Street cable car stop. There's also a lot more trash, including human remains and sharp items, on the sidewalk and streets so you really have to watch your step. It just makes you want to stay in your room.

It was an internet fee. Also parking was $70 for 24 hours. It was the internet fee that really bothered me. It didn't say anywhere that they were adding it, they just gave me a bill when I left and said I should have read the fine print on Expedia.

Hotel is very clean. The view was amazing from our room. They also have a tuktuk service which is free. There's nothing much to say as I am very satisfied. I've got a lot to say about the staff though. They we're so friendly and very helpful. I actually asked for a couple of stuff and they we're able to provide it. Always smiling and greeting you when you come in and out of the hotel. Very understanding and accommadating. Mr. Anan and Mr. Noom always open the door for us with a smile and every staff of Bandara, even the security guy. Excellent.

This was our last city visit during a 6 week vacation through the USA and what a great way to end. The hotel has a lovely boutique charm to it. The staff are so helpful and genuine and made you feel that nothing was too much trouble. Would highly recommend to anyone visiting Washington. Walkable to great eating spots and even the memorials and sights if your feeling fit!

My mother and I traveled to D.C. for a conference. Although we had originally booked at another hotel in the Modus group, that room became unavailable. The Modus staff were very accommodating in arranging an alternate site. The Normandy is in a very upscale neighborhood. The room was nicely decorated and very functional (though not excessively large) and the bathroom was beautiful. The staff was very welcoming (wine and cheese in the evening) and helpful. I would stay here again in a heartbeat.

Stayed here for our family reunion. Hotel is in an awesome location, not far from the busy strip but close enough to keep away from traffic. Multiple buildings make up this property as I was the only one in a separate building from the rest of my family, I had a great view of Vegas from my balcony (Building 5, Room 5416) as the family did not. Suites/rooms were spacious. Everyone at the front desk was very accommodating and clearly knows how to work in the service industry. They went above-and-beyond in making us all feel welcome and appreciated. As I know they tried their best to get us all checked in and into our suites/rooms in a timely manner. However, I cannot say the same about Mackenzie (straight blonde hair...I know there are 2 Mackenzie's at the front desk). When you work in customer service, half of the battle is delivery. She comes across as rude, condescending and unappreciative of guests. She needs to take lessons from Martha at the concierge desk on how to treat people. The pool area was phenomenal!!! Had plenty of grills and sinks, which were all cleaned that morning. Also, had cabanas that were first come first serve! Overall, I would considered staying here again!

This hotel was situated perfectly in Waikiki; just down the road from the main strip of the Waikiki beach walk, but only a couple of minutes away from the beach. It's a traditional hotel with contemporary rooms; our ocean view room had beautiful, panoramic views of the beach, and it was always serviced daily.Everyone we met had wonderful customer service and made us feel at home. The newly renovated pool is perfect to spend the afternoon in, and the happy hour between 12-2 at the bar in the pool area was especially convenient. Checking in and out was easy and with a smile, and the bell men were ready to help us with our luggage.A big special thanks to Lauren who was so kind enough to help us out with a car rental dilemma we had, and went the extra mile to even recommend a couple of nice places to eat at Honolulu! Concierge were also friendly and approachable. I will definitely come back the next time I'm in Hawaii.

Love this place we were welcomed back for our fourth visit to this amazing hotel. We were upgraded to a one bedroom suite on the 9th floor it was clean and very spacious. The hotel is located close to the beach and lots of great restaurants, love the free shuttle to ala moana shopping centre. A big shout out to all the staff who do an amazing job making our stay memorable especially Nicole. I like that it is a smaller hotel so the staff get to know you and I have met some wonderful friends who like to stay here to. Would definitely recommend this hotel to stay at.

RecommendationSpend a little more elsewhere if you are chasing the views or modern feel or if you think you will be staying in the hotel for longer than usual. The tv and channels aren't the best this could be improved. I personally wouldn't stay here again. I found that we spent the majority of our time near the pike place area.Pros- wifi speed is very good and you don't get disconnected- shower pressure is quite strong- Comfortable king bed- You can tell the hotel is old but they have tried to modern it up. It's ok.- Gym facility ok- Washing and drying facility for $2 each- Filtered water free downstairs- Large bench in toilet which is handy- Unlimited soap shampoo and condition (I didn't use these much though)- About a five minute walk to sky needle (not much to do in that area)- Close to subway, McDonalds and a good sportsbar- five minute walk from space needle. You should do this first to better plan your tripCons- short hotel so if you are looking for views this isn't the hotel for you- No room service (food)- Acoustics not very good. Can hear the next room easilyOther- uber to downtown less than $10 but our uber pool was about $5

This hotel has a beautiful sundeck with plenty of lounge chairs, a decent-sized pool and a small hot tub on the 10th floor. There's also a good-sized poolside bar, which was open from noon to 6pm and offered outstanding drinks plus a selection of snacks and light meals. Blake, the bartender, served up the best mai tai I've ever had in 4 visits to Hawaii.Apart from that facility, though, this is more like a business hotel than a resort. There is no "daily resort fee" (which can run to $30/day at many local properties). The hotel has an executive lounge on the ground floor. It gets pretty warm, and it's rather crowded, but when you're given access to the lounge with free breakfast and evening hors d'oeuvres every day, this hotel becomes a bargain of bargains on Waikiki. The breakfast is much more varied than many Hiltons offer in their lounges, and the evening hors d'oeuvres are easily half a meal in themselves.I also visited the lobby bar, with nightly live music, and the restaurant for one meal. Service in both was very good.The room was small but very comfortable and had everything you need -- and one of the weirdest things I've ever seen in a hotel room: the clothes closet was inside the bathroom. This could be a problem when the weather turns wet (as it did during my stay) because the ventilation isn't very good at removing excess moisture from the room. Things like towels and swimshorts took a very long time to dry. The bed was Hilton standard and very comfortable. Internet worked fine, no problems at all.The hotel is not on the waterfront, but is only a one-block walk to the beach. Shopping and other restaurants are all within easy walking distance too.I really appreciated the excellent service here, and I will be back!

We had a nice upgrade with access to the lounge, where we had really nice breakfast and lovely snacks/food in the evening. The staff is very friendly and smiles easily. The room is nice and clean. The pool area is cosy, though a little small. The Octave rooftop bar offers amazing views! We had a nice stay.

I travel to Chicago frequently for business but this trip was leisure. We chose the W Lakeshore for its proximity to the Lake, Wrigley field and the Loop. Check-in was quick and we were pleasantly surprised with a room upgrade to the lake view room. There was also a welcome gift for me and my wife (full disclosure: I am a platinum SPG member). The bar had great selections of beers and cocktails, we particularly liked the champagne mojito and the grapefruit sculpin on tap. There was even a pleasant surprise on Derby Day, free mint julips for guests. I will definitely stay at this property during future Chicago trips.

This is a beautiful boutique hotel close enough to union Square and Chinatown to walk to both! A great pub almost next door serves great food. The staff at The Orchard were so helpful with ensuring we found everything we needed on our stay. Breakfast was lovely, and the a la carte menu made a nice change from the usual buffet option. Our room was very comfortable and quiet. Highly recommended for a nice place to stay.

So when we showed up to check in at 7:30 pm the manager told us our room was not ready! 7:30 pm! She said there had been a late check out in our room and she offered to downgrade us to a lesser room. She said no upgrades were available. When we finally got into our room it was cheaply decorated, and is an old school room with no receptacles to plug in an Iphone or IPad in the bedroom. It's 2016! This place is SO dated. Give me a break. I would never stay here again. This place is way behind its competition.

I really enjoyed our stay here, because our trip was done last minute and we figured that we would mainly be out in the city however we wished we could of slept longer in that big comfortable bed and fluffy pillows! Big t.v , big restroom area. Even though the restroom is in the entrance of your room you still have privacy because the restroom has a closed door and the rest is your stand up glass shower and your separate bathtub. Which we didn't use because of timing!!! The soaps smell good ...no wonder you can't take em there stuck to the wall! The towels are big enough to wrap your body and I really liked their blow dryer too! My most favorite part is the space. We took our toddler son and used a stroller and we didn't have to wiggle or struggle to get inside our room. It's not carpet in the entrance so we didn't make it messy. It was all very clean and beautifully decorated. I liked the black and white decor.

A good, affordable option. Bed was pretty terrible, springs were old and really noisy. The other bed in the room was better. Rooms had a funky smell but were clean. Housekeeping was great. The location was a $10 Lyft from any place we wanted to go, which was pretty affordable.

The rooms are really small. The sink of the bathroom was next to the bed not in the bathroom. The bathroom was really narrow. In addition, there was one wastepaper basket full for two days. The wifi is not for free. The mattress was very poor and uncomfortable.

We were long time fans of the Kimpton Alexis, an IHG brand hotel. It was our favorite staycation place in Seattle. It's with a sad heart that we've agreed not to return. This quirky gem was recently renovated into a Euro style that missed on every front. The only "color" in the room is dark gray, in a city that's great nine months out of the year. The light "fixtures" are bare bulbs surrounded by tinted plastic.IHGs in The Netherlands has Nespresso coffee makers in the rooms. The Nespresso capsules are recyclable and Nespresso composts the grounds, the philosophy which fits Seattle perfectly. The Alexis offers coffee makers, Keurigs, upon request only.The first room, newly released for reservations, flooded because the shower didn't drain. The water went through the tiled wall into the toilet area and then into the room below. That room had one desk chair, so sitting on the bed was the only "comfortable" option.The second room (1341) had an ultra soft, small couch, but the lights in the hall within the room turned off every five minutes then turned back on after 2 seconds (I timed it). In both rooms the shower stall had no door, just one glass panel, so we didn't stay warm even while under the water. Water from the shower in the second room flowed under the glass panel onto the floor outside. The fan didn't work sufficiently to keep the mirror clear. No nightlight in the bathroom.The bed was comfortable, but the clock didn't have a lighted dial so you couldn't see it in the dark. In the second, larger, room, there was one nightstand by the bed, the other guest had the impossible task of reaching over and then into a recess to put down a book, water glass or whatever was in hand at bedtime.Leanne, the concierge, was informative and clearly remembered us from our earlier stays. It'll be a shame to not see her again, but we'll move on to other hotels.

So, this was our second stay here - only to be with others at an event close by had sold out already. As others stated, its about a 15-20 minute walk to the strip, so you're not really close to anything except the Hard Rock and a CVS. The place is clean, but its so dated and in need of repair that it's not really anywhere you'd "like" to stay at. If the price was substantially lower than the strip hotels, then maybe it would be worth it, but it's not.If we never stay here again, that's just fine with us.

So, they have parking, large clean rooms, lovely continental breakfast and roof top conservatory and outdoor seating. It is in the perfect location, the staff were friendly, I don't think I have anything bad to say. When we first turned up there was scaffolding and I thought what have I done but first impressions were very wrong, they were painting, its cream not pink now, love it love it, love it!

We stayed at this hotel for 3 nights in May 2018. We enjoyed our stay here. However something wrong here. There was no wifi in the room, they said only wifi at the lobby and bar. We have travelled to so many countries but Thailand is the first country we have this even when we book include-wifi-room.Second wrong was the too cold AC in the room, even we turned to minimum level, full night we could not sleep well.Thank you anyway for nice services and very good hotel

Yes, the room was small compared to most brand name Hotels and Yes Air Conditioner made the noise or was too cold at times since its at bed level like many have mentioned already, however there are a lot more positives than negatives here... Excellent location, walking distance within 10 minutes or less to the beach, food (fast-food and proper restaurants/bars) and ABC Store (right across the street). Breakfast (free breakfast) was a added bonus with a lot of Hot and Cold choices. Free Yoga classes every morning outdoors on the roof-top. So, if anyone is travelling on a budget or not and enjoys breakfast with a good location and parking (with in/out privileges) cheaper than most if not all in the area... then this should be your choice of stay. i would definitely recommend this location and property.

Would come back and stay at this hotel in a heartbeat. Great location, lots of restaurants and bars right outside the hotel. In the middle of high end shopping. Quiet hotel for big city. Trendy atmosphere without being aloof - both in staff and décor. Clean large room, amazing large walk-in shower with giant rain showerhead. Thanks for a excellent weekend in the Windy City!

Totally love the hospitality given to my girlfriend and I during our 7D6N stay in the Hotel from 8 April to 14 April. We booked Main tower via Agoda. We were issued the 29 Floor with pool view by the Manager himself if I'm not mistaken. Fast and efficient check in with no delay. The view was beautiful. 7-11 is towards the left side of the Hotel main lobby with street food along the road. There's a famous Chicken Rice stall opposite the Hotel towards Big C. Had almost all my breakfast there early in the morning. Fast access to places like Fashion Mall, Big C and Centralworld. There a night market is just right outside the Hotel and along other street. Despite the negative comments I saw online, I will totally stay again based on my our experience. :)

Bad start and finish to the visit, grumpy valet and reception bar staff on first day. After that the staff were rock stars. However when leaving I was charged for room service that I never received and was told they would investigate left a bitter taste.Shame because good value price and location

My husband and I stayed here for 6 days. We had a 2 bedroom 2 bath condo. It was very nice and clean. We had a full kitchen and washer and drier which we did use.We had our presentation which is mandatory and not much pressure. Not a time for us to do this. Some people said they received numerous phone calls afterwards but we did not.Husband use the pool once as we had a lot of rain during our stay but he said it was nice.I had groceries delivered from Vons. They were wonderful to,work with and I'm glad that we had things to drink and eat at our condo.If you do not want to walk every day to the front to go to the office or get a shuttle, pick up the phone and have them pick you up.Shuttles run regularly. They go to Ballys, Flamingo and Harrahs. If you want to go to Fremont Street you have to make a reservation the night before.I was very happy with our stay everyone was very nice and helpful.Had some small ants in bathroom but I called and they came and took care of it.Would stay again.

Nice location in a pleasant neighbor.Friendly, helpful staff. Good size room and bathroom with all needed amenities. Overall, pleasant hotel atmosphere.Quick walk to local restaurants, pubs, grocery store, and coffee shops. One block walk to Space Needle and monorail to town center. HIGHLY RECOMMEND.

We were in San Francisco for the weekend and found the Parc 55 an outstanding place to stay. The room was comfortable and easy to access. The restaurants were okay but a more diverse menu would be appreciated especially at lunch. We will stay here again when in town.

Good location, pleasant atmosphere, nice room but....hotel is very noisy. The walls are incredible thin. If it happens that you have some noisy people next door you can forget about sleeping. When we were there we did not sleep till 5 am. Luickly they allowed us to change the room for the second night. Breakfast was also just ok, but nothing special.

I have reviewed tons of hotels and don't give 5 star ratings out very often, but the Waldorf Astoria deserves it! My wife and I stayed just one night for a short getaway and loved every minute of it. We have stayed in many nice high end hotels in downtown Chicago and the Waldorf is the best. Service was excellent and the room was outstanding. The room and public spaces just exude luxury. The sheets on the bed were fabulous and the bed was comfortable overall. The bathroom was very high end with marble everywhere and had a separate soaking tub and shower. There is not much else to say other than you will love this place.

The location of this property is superb, cable cars round corner, bus at front door, walking distance to just about everything.Room was great, extremely comfortable beds and very clean. We arrived at midnight and there was no fridge in the room but it was delivered early the next morning. The TV did not work but maintenance fixed it quickly once we notified them.There is a bit of road noise but due to the fact we were all so tired we slept anyway. We were in room 315 and there were two double beds in lounge and one queen in the bedroom.This hotel is fantastic for the price you pay, don't look anywhere else. Only thing these guys could do better is offer a free breakfast.

There was nothing to complain for this stay. Nice location, accommodation and house keeping. I particularly was satisfied with cleaness of the room on this opportunity. I hope I can stay here again at my next visit.

Great place if you're going to Waikiki. Steps from a beach that is more private than further down and across from Honolulu Zoo and walking distance from Honolulu Aquarium and Ala Wai Golf Course. Lu Lu's is right around corner and offers great food and atmosphere. Sun set views from here are breathtaking!Hotel service is super and concierge to plan your trip is tailored to you. You won't forget this hotel and we will stay here again.

Beautiful suite , corner room , views of cathedral . The bed was comfortable , the bathroom was great. Loved the bar it was lively yet intimate with a friendly vibe from staff and customers too enjoyed some good snack meals .Very good spa facilities , treatment was superb .All round great location great hotel

this is the third time i have stayed in this hotel , this time it was with my wife and 2 grown up sons we throrougly enjoyed our trip we had a 2 bed room villa , this place is not on the main strip but very close by the hotel provide free shuttle to the different part of town even to the outlet malls for great shopping the villa is very spacious with fully furnished kitchen great view of the swimming pool very courteous staff its a great value for the money we spent