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{ "author": "Melissa Avery-Weir", "title": "Webhooks from Gitea (or anything else)?", "body": "I'm trying to dabble with Compass, but when I go to set up webhooks for my components, Gitea is not in the list. When I choose Github and fire the webhook from Gitea anyway, the receiving server seems to be checking the User-Agent header for something specific. (Same for Gitlab.)\n\nHow can I set up a webhook without doing some weird User-Agent spoofing?\n\nIf I can't, is Compass going to be useful at all as a tool? I'm still unsure of the whole feature set of Compass, but since I also don't see Jenkins mentioned as a way I can get devops data into the system, I wonder if Compass would be anything other than a thin list of my various systems/components that I manually update as desired.\n" }

[ { "author": "Enrique Serrano Valle", "body": "Hello, Melissa!\n\nThank you for reaching out and sharing your experience with Compass. We understand that setting up webhooks can be a bit challenging, especially when your preferred service isn't directly supported yet.\n\nCurrently, the feature to support custom webhooks is on our roadmap for Compass. Our team is actively working on it, and we hope to have it available in the near future.\n\nIn the meantime, our customers are using the Compass API (especially the REST API) to push events into Compass. [Here's some documentation about it](https://developer.atlassian.com/cloud/compass/components/send-events-using-rest-api/). This method allows you to send data from Gitea or Jenkins and have it reflect in Compass' Activity Feed and Metrics, so you can start leveraging Compass' Code Health and Productivity Scorecards, beyond using it as a comprehensive service catalog.\n\nIf you have more questions or need assistance with the REST API, feel free to ask. We're here to help!\n", "comments": null } ]

{ "author": "Ken Young", "title": "Scorecard drillability for components", "body": "Question for the community. I am tying to get around the fact that when I click on a failed builds scorecard, I am currently not getting a list of effected components. This would be a great feature so for morning standups to address some flaky tests that we have with the teams in question.\n\nLess of a feature request question, how are others using these scorecards to bring about team process improvement?\n" }

[ { "author": "Ken Young", "body": "I think I am answering my own question. I was trying to drill directly on the line instead of waiting for the popup to then drill to the list of components. Please disregard.\n", "comments": null } ]

{ "author": "Celso Rodrigues", "title": "We already use Jira adn we want to start using compass, how much does compass costs?", "body": "Need to know pricing plans for compass, especifically for companies that are already Jira customers. Also need a demo for compass.\n" }

[ { "author": "Steffen Opel _Utoolity_", "body": "Hi [@Celso Rodrigues](/t5/user/viewprofilepage/user-id/5584248), and welcome to the Atlassian Community!\n\nThe [Compass pricing](https://www.atlassian.com/software/compass/pricing) dimensions are indeed slightly confusing, unfortunately - here's how to read that:\n\n1. There are two [types of users](https://www.atlassian.com/software/compass/pricing#user-roles-definitions), **Basic** and **Full**.\n> **Full users** are billable, paid users in Compass who have access to all features available for their site's plan.\n>\n> **Basic users** need a free Atlassian account. They have access to a basic set of features listed for the basic user role, regardless of their site's plan.\n\n2. You need to pay the **Standard tier** for *each* full user if you have more than 3 full users (for up to 3 you can use the **Free tier**).\n\nYou are indeed free to mix that as you please (it's based on which [roles](https://developer.atlassian.com/cloud/compass/getting-started/understand-user-roles-in-Compass/#roles-and-feature-access-in-compass) the users are assigned to), so 50 full users would cost $350/monthly or $3.500/annual, and you can have unlimited basic users for free on top of that.\n", "comments": null }, { "author": "xhammer", "body": "There is a free and paid version <https://www.atlassian.com/software/compass/pricing>\n", "comments": [ { "author": "Celso Rodrigues", "body": "Hi Xhammer, is it possible to use a mixed plan? for example have 50 full users and have the rest in the free tier?\n" } ] } ]

{ "author": "David Harper", "title": "Documentation for API Endpoints", "body": "Hey,\n\nIs there any documentation around this screen?\n\n![compass-endpoints.png](https://community.atlassian.com/t5/image/serverpage/image-id/344306i8077B006350FA15A/image-dimensions/430x243?v=v2 \"compass-endpoints.png\")\n\nI've had a bit of a search but come up empty.\n\n* What versions of spec does it support?\n* Is it only YAML? Most things produce JSON?\n* Is committing to the repo the only way for it to work (the older Swagger plugin had a cURL endpoint)\n* It'd be nice if it showed you an example of what you were going to get by doing this process\n* If I have \"Enforce Jira Keys\" in Bitbucket turned on, but then generate this in my pipeline, that's not going to work without a long running Jira issue just to commit these changes against, right?\n" }

[ { "author": "Aidan Cunniffe", "body": "Hey [@David Harper](/t5/user/viewprofilepage/user-id/343001) - I'm Aidan (the founder of Optic, now over Compass which powers the new API tab). You're right, we need better docs here\n\n- We support OAS 3 and up. YAML, JSON, are both supported and you can split the file into a lot of pieces using $ref. Optic knows how to reassemble the file\n\n- Is committing to the repo the only way for it to work --- right now, yes. But we have an API you can use too. Do you not commit your specs? Happy to help you set something else up\n\n- If I have \"Enforce Jira Keys\" in Bitbucket turned on, but then generate this in my pipeline, that's not going to work without a long running Jira issue just to commit these changes against, right? -- correct, you'll need to commit it to the repo, but the \"Enforce Jira Keys\" option should not impact anything with the API tab.\n\nDoes that make sense? Worth hoping on a call?\n", "comments": [ { "author": "David Harper", "body": "Hey Aidan,\n\nThanks for the quick response. No, we haven't been committing them. They're available on the application itself at \\`/swagger\\` (using <https://elysiajs.com/plugins/swagger.html>) and then as part of the pipeline I cURL a copy from the endpoint locally into a git ignored folder and pass that to Terraform.\n\nI was hoping to just use that gitignored copy and cURL it somewhere but if there is API documentation somewhere or an example repo that'd be very handy and then I don't have to mess with making extra commits to the repo (especially as it is currently \"run release on changes to \\`main\\`\")\n" }, { "author": "Aidan Cunniffe", "body": "Hey [@David Harper](/t5/user/viewprofilepage/user-id/343001) just checked, we do have a new API endpoint to upload specs and it is stable now.\n\nLet me put in a request to have it documented on the API page for Compass and if it's urgent (like needs to work this week) we can set up a call to do it together\n" }, { "author": "David Harper", "body": "Hey [@Aidan Cunniffe](/t5/user/viewprofilepage/user-id/5578934) ,\n\nNot urgent in the next week but maybe in the next month would be nice. :)\n\nHappy to give the API a go and if I have more questions then have a call then?\n\nCheers,\n\nDave\n" } ] } ]

{ "author": "Kathryn Kosey", "title": "Components and Third Party Resources", "body": "I've been trying to wrap my head around the different ways to use compass components. Have others attempted to add the available third-party resources as components?\n\nExample: accounts with tools like Sendgrid, or a hosted database service, or any other service we don't actually host, but integrate with.\n\nIn a cases like these, I could see it being useful to have the insights into which of our own repos reach out to that service as a dependency, as well as allowing other teams visibility into which third party services we're already working with.\n\nHowever, then I'm not certain who would count as Owner Team, nor would any Scorecards or Repository be populated.\n\nIs this approach an anti-pattern to the intended use of Compass?\n" }

[ { "author": "Andrei", "body": "Hi [@Kathryn Kosey](/t5/user/viewprofilepage/user-id/2037792), thank you for reaching out!\n\nThird party resources are a really interesting use case and something we had thought through a while back but ended up not really diving too deep into.\n\nOne of our early explorations was tracking the account as a component and having it be owned by the team who was on the hook for ensuring the vendor was paid.\n\nAt that point you could have individual components call out that dependency via the dependency graph (in your example, \"Service X uses Sendgrid to send emails via account Y\"), which would allow companies to assess the blast radius for a specific vendor.\n\nAs for scorecards, it really depends on what your baseline is for information you'd want to have easy access to for each vendor.\n\nIn my past startup experience I've had the pleasure of trying to figure out exactly which vendor was affected by a specific card being canceled, so that use case is top of mind for me whenever it comes to vendor management ?\n\nAs to whether the approach is an anti-pattern, as long as it helps you make sense of your architecture and helps you manage your components, that's awesome and we'd be really interested in hearing about those use cases.\n", "comments": [ { "author": "Kathryn Kosey", "body": "Thank you for the thorough response!\n\nYes, that's the kind of thing I want to streamline, along with avoiding the dreaded \"well we didn't really document this integration and we're not sure who's supposed to handle communications with that vendor\" coupled with sequentially asking multiple people in a chain before finally discovering what the expected flow is for submitting troubleshooting questions to that specific vendor. Quest sequences are great for games, but not as much for getting things done at work. ?\n\nI know a Confluence space might work as well, as long as people remembered to update it, but then I thought of Compass and thought it couldn't hurt to ask if others have already tried it there!\n" } ] } ]

{ "author": "Ana Eva Lopez", "title": "Can't skip the team setup tutorial", "body": "As you can tell from the picture below, doesn't seem like the Team Setup tutorial panels have the Skip button. We already have Teams created so I don't need to create a new one.\n\nIs there a way that I can dismiss this tutorial page?\n\n![Screenshot 2024-08-27 at 2.14.57?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/344105i11D161D92CAE59C9/image-dimensions/298x296?v=v2 \"Screenshot 2024-08-27 at 2.14.57?PM.png\")\n" }

[ { "author": "Enrique Serrano Valle", "body": "Hi, [@Ana Eva Lopez](/t5/user/viewprofilepage/user-id/4702083) ! Thanks for pointing this out. The current setup journey checks whether the current user is part of any existing team. If you have already created all teams that you need in your Compass instance, it's true that you don't necessarily need to create a new team: you can also move forward by being added to any of the existing teams. Let me know if that helps!\n", "comments": [ { "author": "Ana Eva Lopez", "body": "Hi [@Enrique Serrano Valle](/t5/user/viewprofilepage/user-id/5100732) thank you for responding. Ok, I'll try that workaround to be added temporarily to a team. But ideally, there would be someway that this could be skipped even if you are not part of a team.\n\nI'm currently an Atlassian admin for my organization and I'm working on the initial setup for Compass to get the components / teams going. So I don't belong to any of the Engineering teams that will be leveraging Compass.\n\nAdditionally, I ran into an issue in which I joined a team (for testing purposes) and then I wasn't able to leave it. I had to get someone else to go to that team's profile in the Directory page and select me to \"Remove from the team\". Seem like there are some old posts about this issue from a long time ago, and there are other [workarounds](https://community.atlassian.com/t5/Jira-questions/Re-How-can-I-leave-the-team-I-created/qaq-p/1784878/comment-id/799755#M799755), but I couldn't just select the option to \"Leave Team\".\n\nThe tutorial pages have been great to get us going, so ideally we can have a way to skip the team part for us admins who don't belong to the teams.\n\nThank you,\n\nAna\n" }, { "author": "Ana Eva Lopez", "body": "Just wanted to circle back to say that joining a team temporarily did indeed show the \"Skip\" button for me. I was then able to go through the remainder of the tutorial.\n\nI'm also able to now leave the team since the workaround I mentioned worked for me.\n\nI've marked the question as answered, but please consider allowing admins who are not part of any group to be able to skip the tutorial as well.\n\nThank you,\n\nAna\n" }, { "author": "Enrique Serrano Valle", "body": "That makes perfect sense, [@Ana Eva Lopez](/t5/user/viewprofilepage/user-id/4702083) . Thank you for the feedback. We have added this to our backlog.\n" }, { "author": "Ana Eva Lopez", "body": "[@Enrique Serrano Valle](/t5/user/viewprofilepage/user-id/5100732) , one final comment. I just logged in this morning into Compass and the Team setup tutorial came back even though I dismissed it yesterday.\n\nCompass really wants me to be part of a team ?\n\nI'll just hide that section but ideally, even after you complete the setup journey, it doesn't come back. Thank you!\n\n![Screenshot 2024-09-04 at 10.34.14?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/345586iB05CC6C55F765A92/image-size/large?v=v2&px=999 \"Screenshot 2024-09-04 at 10.34.14?AM.png\")\n" } ] } ]

{ "author": "testpinaack", "title": "I would like to add the given criteria to the scorecard using this number field value.", "body": "Hi Team, \n\nI have created a custom field of the 'number' custom field type. I would like to add the following criteria to the scorecard using this number field value. \n\n**Criterion Weight**\n\n**value ? 33 25%**\n\n**33 \\< value ? 66 50%**\n\n**66 \\< value ? 100 100%** \n\nCould you please confirm if it's possible or could you please provide input on how to implement the above criterion in the scorecard using an operator? \n\nThank you!\n" }

[ { "author": "Nick H", "body": "Hi [@testpinaack](/t5/user/viewprofilepage/user-id/5563853) ,\n\nNot entirely sure that is possible with a [weighted score,](https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/#Weighted-Score) especially since these types of formulas can only have a field entered once as an a positive/negative input, and doesn't have the option to account for IF/THEN clauses like you shared.\n\nI also think you may run into problems with this since weight scores are normalized. What is normalization?\n> Normalization is an operation that takes all field values across all ideas in a project.\n>\n> * 0 is taken as the minimal value. Alternatively, we take the lowest number if you are using negative numbers.\n>\n> * 100 is the highest field value.\n>\n> * All values are then plotted based on their relative value between the lowest and 100.\n\n\\^ So as mentioned, this is factored among all ideas. Whatever the highest number-field is will be 100, while the lowest will be 0. The range will essentially be disregarded in some cases.\n\nInstead you might find value in [formatting](https://support.atlassian.com/jira-product-discovery/docs/create-and-manage-custom-fields/#Formatting-fields-that-allow-options) the number field to the criteria you mentioned. Might look something like this:\n\n![numb1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343023i8F1EDE7F59EF5993/image-size/large?v=v2&px=999 \"numb1.jpg\")\n", "comments": null } ]

{ "author": "testpinaack", "title": "Is it possible to disable editing of the custom field within the component.", "body": "Hi Team, \n\nCould you please confirm if it's possible to disable editing of the custom field within the Compass tool? For our project, we need to ensure that the custom field value can only be updated via the API/mutation. \n\nConsider the example below: \n\n![Screenshot 2024-08-20 203517.png](/t5/image/serverpage/image-id/342746i781AF160608FEB7F/image-size/large?v=v2&px=999 \"Screenshot 2024-08-20 203517.png\") \n\n<br />\n\nIs there any possibility to do so Or are there any future roadmaps that support this feature ?\n\nWe want to disable editing of the custom field within the Compass tool?\n\nThank you!\n" }

[ { "author": "Kelvin T", "body": "Hello [@testpinaack](/t5/user/viewprofilepage/user-id/5563853) , I am Kelvin from the Support team, thanks for your question!\n\nYou can block editing of custom fields in the UI by using [Configuration as Code](https://developer.atlassian.com/cloud/compass/config-as-code/what-is-config-as-code/#what-is-configuration-as-code-). This way it is only possible to change the value of the custom field by changing the yml file in the repository.\n\nFeel free to let me know if you have any questions :)\n", "comments": null } ]

{ "author": "tomaszskorupka", "title": "How I can add new relic service (APM - OpenTelemetry)", "body": "Hey, \n\nI was going to integrate new relic with compass, I do not see APM - OpenTelemetry data from new relic to be imported, I do only see Browser applications.\n\n![Screenshot 2024-08-08 at 21.57.12.png](/t5/image/serverpage/image-id/340838i170D5281641DB14F/image-size/large?v=v2&px=999 \"Screenshot 2024-08-08 at 21.57.12.png\")![Screenshot 2024-08-08 at 21.57.42.png](/t5/image/serverpage/image-id/340839i1D9FB984736860C7/image-size/large?v=v2&px=999 \"Screenshot 2024-08-08 at 21.57.42.png\") \n\nKind Regards,\n\nTomasz\n" }

[ { "author": "Kelvin T", "body": "Hello [@tomaszskorupka](/t5/user/viewprofilepage/user-id/1646040) , I am Kelvin from the Support team. Thank you for reaching out with your question!\n\n<br />\n\nIn Compass, only New Relic Services can be imported, which is why ATMs are not being listed. Services typically refer to a specific part of an application, often a microservice, that performs a distinct function. These services are the individual units that make up the overall architecture of an application.\n\n<br />\n\nFor further information, please visit our documentation: [Integrate Compass with New Relic.](https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-New-Relic/)\n", "comments": null } ]

[ "addon-newrelic-for-compass", "atlassian-marketplace", "cloud" ]

{ "author": "Leo Hart", "title": "Does compass support a component hierarchy or subcomponents?", "body": "I am evaluating Compass for a number of reasons including visualizing dependencies between services/components and the health of services/components. \n\nOne feature I was hoping to come across was business capability modeling/mapping. For example, I'd like to represent our product/platform as a capability model:\n\n* Account Management\n * Add Account\n * Add Account Type A\n * Add Account Type B\n * Update Account\n * ...\n * Disable Account\n * ...\n* Report Management\n * Generate Report\n * List Reports\n * Publish Report\n\nI would then link components, test cases, bugs, stories, etc to get all sorts of insights into the health of these capabilities. \n\nI see that Compass does have the concept of capability, but it seems to be a flat list vs a hierarchy. I can somewhat hack together something using labels and dependencies, but it does feel like a hack and none of the default views seem to support a view like the above. \n\nA couple of questions:\n\n1. Am I even looking at the right tool to solve this problem or is Compass the wrong tool. If Compass is a poor fit, any suggestions on what else to look at? I'm already heavily invested in the Atlassian suite.\n2. If Compass' intent aligns with what I am doing above, does anyone know if hierarchy support is on the roadmap? Has anyone found a different way to get to the outcome I stated above?\n\nThanks!\n" }

[ { "author": "Andrew Boyagi", "body": "Hi Leo,\n\nCreating a hierarchy for components is a commonly requested feature and something that the Product team is working on.\n\nHere are two options you can use while the team work on releasing heirarchy:\n\n1. **Labels** - you can create a label called *Account Management* and add that to all relevant components. This will enable you to search and filter for all associated components\n2. **Dependencies** - you can create a component named *Account Management* and make *Add Account Type A* and *Add Account Type* *B* dependant on Account Management. This way you can visualize the dependencies in the dependency view, as well as get a view of all events in the activity feed.\n\nHope this helps!\n\nAndrew\n", "comments": [ { "author": "Jeff Madison", "body": "We use dependencies, although we reverse the order: the Capability depends on the Components, and parent Capability depends on each of its sub-Capabilities. The idea being you can't do *Account Management* without *Add Account Type A*, etc.\n" } ] } ]

{ "author": "Hendrik Budde", "title": "Handling of Jira and Compass components", "body": "In my company we have many Jira projects. So far we used the Jira components rarely in some projects.\n\nNow we want to use Compass for a new product we are developing. Therefore we created a new Jira project and activated the switch to Compass components. Also we defined some components in Compass already.\n\nHowever one of our components in Compass has the same name as a component in one of our existing Jira projects.\n\nWhen I now go to the issue view in Compass for this component, I also the issues from the other project, which is a little bit stupid, because this a Jira Component.\n" }

[ { "author": "Kelvin T", "body": "Hello [@Hendrik Budde](/t5/user/viewprofilepage/user-id/969659) ,\n\nI'm Kelvin from the Support team. Thank you for bringing this issue to our attention. We have opened a bug ticket to fix this issue, which you can follow using the link below:\n\n<https://jira.atlassian.com/browse/COMPASS-35>.\n\nPlease consider watching the ticket to receive all updates.\n\nFeel free to let me know if you have any questions.\n", "comments": null } ]

[ "component" ]

{ "author": "CByrer", "title": "Editing details of Component", "body": "If a developer creates a component using a yaml file from within a repository and doesn't specify an attribute in that file such as relationships, could a developer define a relationship using the Compass GUI for that component at a later time?\n\nQuestion is, if a config as code yaml file is used, is it then required to set any/all attributes through the yaml file of the component going forward?\n" }

[ { "author": "Bhanu", "body": "Hi [@CByrer](/t5/user/viewprofilepage/user-id/5389211)\n\nWelcome to the community! \n\nOnce you start managing the component from a yaml file, you will have to disconnect it from the repo to start making changes through the Compass GUI.\n\n<https://developer.atlassian.com/cloud/compass/config-as-code/disconnect-managed-components-from-config-as-code/#disconnect-managed-components-from-config-as-code>\n\nHope this helps!\n", "comments": null } ]

{ "author": "Terry Davies", "title": "Is it possible to have multiple owner teams for a component?", "body": "Hey! I've tried to find a similar question but coming up blank.\n\nWe have a scenario where a component is shared amongst multiple teams who all contribute to it. With the recently added Developer Experience feature I can see that only the assigned team is having the PR metrics flow to their team profile. Ideally because multiple teams work on the component it would be better to allow multiple teams to be owners.\n\nIs another option some hierarchy to teams? \"App team\" that \"Team A\", \"Team B\" and \"Team C\" could be members of for example?\n" }

[ { "author": "Josh Campbell", "body": "Nope a component cannot be owned by multiple teams currently Terry. We've gotten a few requests for team hierarchies, I'll add this to the backlog as another vote! Couple options, neither particularly great:\n\n1. Create another team that includes all members of other teams.\n\n2. Use a custom field to note some hierarchy or team-of-teams.\n", "comments": [ { "author": "Terry Davies", "body": "Thanks for the update Josh\n" } ] } ]

{ "author": "Harshitha Kandula", "title": "Hi I am not able to differentiate the components that are already imported vs not", "body": "Hi I am not able to differentiate the components that are already imported vs not. \nUnless I highlight the page. This is causing lot of confusion to us and its very painful to check if something is imported or not and then select \nalso there is no filter option to filter out one that are created and one that doesn't.\n\nWe can only Import 50 components per import, if we try more than that it would let us import from github.\n\nthere is also no solution to import all at one go as well.\n" }

[ { "author": "Josh Campbell", "body": "Hey [@Harshitha Kandula](/t5/user/viewprofilepage/user-id/5467723) ! When you import a component we apply a label like \\`github-import\\` to the component, hopefully this helps a bit. Your other points are all valid and I've captured this feedback, thanks a ton for sharing this!\n", "comments": [ { "author": "Harshitha Kandula", "body": "Hi Josh, \n\nThank you for your response but I didn't quite understand that. when I highlight the page I see status as created/ in progress, if I don't I see blank.![Screenshot 2024-08-05 at 1.41.25?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340094i924003529D71CFC8/image-size/large?v=v2&px=999 \"Screenshot 2024-08-05 at 1.41.25?PM.png\")![Screenshot 2024-08-05 at 1.40.10?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340095iBEB397D64307F1B5/image-size/large?v=v2&px=999 \"Screenshot 2024-08-05 at 1.40.10?PM.png\")\n" } ] }, { "author": "Harshitha Kandula", "body": "Hi Josh, \n\nThank you for your response but I didn't quite understand that. when I highlight the page I see status as created/ in progress, if I don't I see blank.\n", "comments": null } ]

[ "github" ]

{ "author": "Vito Belgiorno-Zegna", "title": "Error: Connecting a metric", "body": "Unable to view the component overview page after connecting a metric. Error is persistent - seeing the issue on page refresh.\n\n![Screenshot 2024-07-31 alle 11.34.41.png](/t5/image/serverpage/image-id/339002i2C10266B9BCA712B/image-size/large?v=v2&px=999 \"Screenshot 2024-07-31 alle 11.34.41.png\")\n" }

[ { "author": "Tyler T", "body": "Hi [@Vito Belgiorno-Zegna](/t5/user/viewprofilepage/user-id/5556993) , welcome to the Atlassian Community! Thank you for reporting this bug. We have identified the issue and are rolling out a fix right now.\n\nA new metric was added prematurely. In other parts of the app, we will be rolling back this new metric until it is ready for a full release.\n\n- Tyler\n", "comments": null } ]

{ "author": "Tomas Sugrue", "title": "If i delete the wording on a ?Goal/Aim? will it disappear?", "body": "I want to delete some incorrect wording in both Goals/Aims\n" }

[ { "author": "Walter Buggenhout", "body": "Hi [@Tomas Sugrue](/t5/user/viewprofilepage/user-id/5601283) and welcome to the Community!\n\nCould you be a bit more specific about what you are trying to do and where you are trying to do it? Happy to help, but I am afraid I don't really understand your request in full.\n", "comments": null } ]

{ "author": "Kate Reeder", "title": "How to get a count of the projects with specified metadata", "body": "Is there a way in Atlas (Platform Experience) to get a count of projects with some specified metadata. For example:\n\n* how many projects have a certain tag\n* how many projects are owned by a certain person\n* how many projects are in a specified status\n* how many projects are with a specified custom field value\n\nI know I can just run a filter and manually count them, but I'm looking for a systematic way to count them. I also understand I can export to CSV, but the csv doesn't contain custom fields and exporting then counting is still a manual process.\n" }

[ { "author": "Kate Reeder", "body": "Just discovered how to get systematic counts on tags, but still don't have a solution for owners, statuses, or custom field values.\n\n**For Tags** - in the Project Directory, click the button to 'Filter by Tag'. The list of available tags will display and the count of usage for each is displayed under the tag name.\n\n![project count in Atlas proj tag.png](https://community.atlassian.com/t5/image/serverpage/image-id/349123i9CFDA565C50162CE/image-size/large?v=v2&px=999 \"project count in Atlas proj tag.png\")\n", "comments": null } ]

{ "author": "Kate Reeder", "title": "How to remove someone as a follower (on a goal) who is no longer with the team", "body": "We have a person who left the company but is still showing as a follower of a couple goals in Atlassian Home Goals (Atlas). This user has been suspended in Atlassian Admin, but they still appear in the list of followers. We can't ask this team member to go in and un-follow the goal bc they are no longer with us. How can we manually remove them?\n" }

[ { "author": "Dave Mathijs", "body": "Hi [@Kate Reeder](/t5/user/viewprofilepage/user-id/5568693)\n\nTo remove a goal follower in Atlas who is no longer active, follow these steps:\n\n1. Access the Atlas Goal\n2. Open the Followers section\n3. Click the three-dot menu next to the deactivated follower\n4. Select \"Remove\" or \"Unfollow\"\n5. Confirm the action\n", "comments": [ { "author": "Kate Reeder", "body": "Thanks [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) I don't have three dots next to this user's name. Here is an image. FYI - I am the Org Admin.\n\n![Atlas follower screen image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349122iFAFC35AB2BC306D0/image-size/large?v=v2&px=999 \"Atlas follower screen image.png\")\n" } ] } ]

{ "author": "Kate Reeder", "title": "How to change workflow in Atlas?", "body": "Is it possible to change the workflow (statuses) for Atlas projects?\n" }

[ { "author": "Walter Buggenhout", "body": "Hi [@Kate Reeder](/t5/user/viewprofilepage/user-id/5568693),\n\nNo, statuses in Atlas can't be modified.\n\nHope this clarifies!\n", "comments": [ { "author": "Kate Reeder", "body": "Thank you [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) for the confirmation!\n" } ] } ]

{ "author": "Ethan Walker", "title": "How to customize notifications in Atlas", "body": "I'm trying to figure out how to customize notifications in Atlas for our team. I want to set things up so that we get alerts for specific events, like when someone is assigned a ticket or leaves a comment. I'm not sure how to do this with the current settings.\n\nCan anyone help me with:\n\n1. How to set up custom notifications for different activities?\n2. How to choose who gets these notifications?\n3. If there are any plugins or tools that can help with this?\n\nAny simple tips or guides would be super helpful!\n\nThanks a bunch!\n" }

[ { "author": "Mike Vitale", "body": "We've been testing out the Atlassian Home App in Microsoft Teams. With this our users are seeing weekly updates from the projects they are either leading or contributing to, but in some cases they are not automatically seeing updates (or comments to updates) which a contributor would post in the project, automatically populated to Teams. Where can I find more information re. proper configuration of the Atlassian Home App for end users? Ideally if you are a project lead or contributor, even a follower, and you have the Atlassian Home App added to teams and connected to the proper site, I would expect any project your participating in to push notifications to the app.\n", "comments": null }, { "author": "Walter Buggenhout", "body": "Hi [@Ethan Walker](/t5/user/viewprofilepage/user-id/5585108) and welcome to the Community!\n\nAre you sure your question is about Atlas? Atlas (which is now being incorporated in *Atlassian Platform Experiences* and is no longer available as a separate product) works with *projects* and *goals*, but not issues or tickets.\n\nWith these Atlas projects and goals, notification messages to prompt users to provide a status update go out automatically at the end of each week (for projects) or month (for goals) to the owners. A digest with a summary of all updates to stakeholders goes out at the beginning of the next week or month. This is not configurable.\n\nAssigning tickets or adding comments to them happens in Jira. How Jira sends notifications is determined by the type of project these are in. For company managed projects, you should have a look at [notification schemes](https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/). Team managed projects have [their own notification settings](https://support.atlassian.com/jira-software-cloud/docs/customize-notifications-in-team-managed-projects/).\n\nHope this helps!\n", "comments": null } ]

{ "author": "Maddison Fitch", "title": "Status and score method for Projects", "body": "Is there a way to have a Status Score for Projects? \n\nI have the Status Score enabled for Goals, but there doesn't seem to be a way to enable it for projects. We have our OKR setup with our Objectives set as goals, and Projects as the key results, as we found weekly updates here more useful.\n" }

[ { "author": "Margo Sakova - OKR Board for Jira by Oboard", "body": "Hi [@Maddison Fitch](/t5/user/viewprofilepage/user-id/5583877) \n\nI haven't noticed those settings either. Goals seem more about connecting strategic OKRs to Jira issues than tracking specific numbers. \n\nI've got an article covering [OKR setup in Jira](https://medium.com/oboard-okr-software/okr-jira-0ebb8d868bf3) via Jira Product Discovery, Jira Plans, Jira Goals, Jira's custom fields, and OKR Board. Hope you'll find a solution that will fit your needs\n", "comments": null } ]

[ "cloud", "platform-experiences", "projects" ]

{ "author": "Jennifer Mullin", "title": "Can Atlas be set up for changes to units", "body": "Can we set up atlas to email team members when a unit plan, for example, has been updated?\n" }

[ { "author": "Jovin", "body": "Hi [@Jennifer Mullin](/t5/user/viewprofilepage/user-id/5577907)\n\nAtlas is a great project management tool, however, it is not intended to be an automation hub. It's meant to act as the \"Twitter for Projects\" in your organisation and will only email out the weekly project updates on a Monday, and monthly Goal updates.\n\nYou may need to run an automation off a story/task in Jira Cloud instead, triggering off a status change or field value change to email the team.\n", "comments": null } ]

{ "author": "Hugo Santos", "title": "How to link a Jira project to Atlas?", "body": "Hello Atlassian Community,\n\nhow can I link a Jira project that has multiple epics, to an Atlas project so that in Atlas we can have the work being tracked in a Jira project instead of a single epic?\n" }

[ { "author": "Jazimo H", "body": "[jazimo](https://jazimoprints.com)\n\nFirst, make sure that your Jira and Atlas accounts are connected. You might need admin access to do this, so check with your team if you're not sure.\n\nIf you don't have an Atlas project yet, go ahead and create one. This is where you'll track everything.\n\n**Link Jira to Atlas**:\n\nIn your Atlas project, find the settings or the section where you can connect other projects.\n\nLook for an option to link to Jira and select it. You might need to log in or give permissions here.\n\nAfter linking, you should see a list of your Jira projects. Choose the one that has all the epics you want to track.\n\nOnce linked, Atlas will pull in issues from that Jira project, including all the different epics. You can organize how you want to see this work in Atlas, maybe by filtering it by epics or tasks.\n", "comments": null }, { "author": "Dave Mathijs", "body": "Hi [@Hugo Santos](/t5/user/viewprofilepage/user-id/3245199) welcome to the Atlassian Community!\n\nAs per Atlas documentation: [How to link work in Jira Software to goals and projects powered by Atlas](https://intercom.help/atlas-by-atlassian/en/articles/6474633-how-to-link-work-in-jira-software-to-goals-and-projects-powered-by-atlas):\n\nThere is a 1:1 mapping between a project powered by Atlas and a Jira Software epic. If you'd like to add more links to your project in Atlas **without** syncing them, we recommend using the [Related Links field](https://intercom.help/atlas-by-atlassian/en/articles/6271406-link-projects-to-related-work-and-goals).\n", "comments": [ { "author": "Hugo Santos", "body": "Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590), thank you for your feedback.\n\nI would like to link a Jira project with an Atlas project. Not a Jira Epic with an Atlas project.\n\nTypically, projects have more than one epic, I don't understand the logic of linking Jira Epics with Atlas projects. In a scenario that you have 10 epics in a Jira project, would you need 10 Atlas projects about the same actual project?\n\nIs this not possible at all, or do I need to create a hierarchical level above epic and use this new level to track the work in Atlas?\n" } ] } ]

{ "author": "Alberto Vela", "title": "Group Management", "body": "Hi,\n\nI would like to clean my Atlassian directory by deleting several groups but before to do that I want to collect the permissions that those groups have access so I can realize if a group must be deleted or not.\n\nWhen I say permissions, I mean all the permissions where a group can be added:\n\n- Board Permissions\n\n- Project Permissions in a Permission Scheme\n\n- Automation Rules\n\n- Etc\n\nIs there any tool or way to check all the permissions behind a group?\n\nThank you,\n" }

[ { "author": "Nikola Perisic", "body": "Welcome to the community [@Alberto Vela](/t5/user/viewprofilepage/user-id/5573945)\n\nFor seeing the board permissions for a group, you would have to go through each board and see the Filter permissions section.\n\nFor other data just like permission schemes and everything else, I would recommend using app named Optimizer. It's free and easy to use. Specifically, for project scheme:![Screenshot 2024-08-22 at 09.27.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/343147i680B40EE8678A5B3/image-size/large?v=v2&px=999 \"Screenshot 2024-08-22 at 09.27.29.png\")\n\nYou can filter the permissions that are defined by a group. It has a lot of clean up options:![Screenshot 2024-08-22 at 09.29.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/343148i25DE82A13D4284F4/image-size/large?v=v2&px=999 \"Screenshot 2024-08-22 at 09.29.48.png\")\n", "comments": null } ]

[ "permission", "user-group", "user-management" ]

{ "author": "Vladimir Petrovi?", "title": "Custom Fields - Limitations", "body": "Hi,\n\nI tried to create 10 custom fields in Atlas, but when i tried to create 10th custom field, i've got the error message that i reached the limit of creation custom fields?\n\n![2024-08-19_16h20_40.png](https://community.atlassian.com/t5/image/serverpage/image-id/342487i1C35ED6A19595D40/image-size/large?v=v2&px=999 \"2024-08-19_16h20_40.png\")\n\nCan this be changed, to have ability to create at least 15 custom fields?\n\nThanks in advance\n" }

[ { "author": "xhammer", "body": "Hi Vlad,\n\nI would put a comment on this post with your frustrations as it seems the Atlas jira project isn't accepting new tickets: <https://community.atlassian.com/t5/Atlas-articles/A-sneak-peek-at-Atlas-custom-fields/ba-p/2440358>\n", "comments": null } ]

{ "author": "Takayuki Hirota", "title": "Linking Atlas Goal and story issue type", "body": "I'm unable to link goals directly from a story issue; however, I can add a story issue from a goal. After doing so, the goal appears on the Jira goals screen.\n\nAccording to the Atlas configuration, linking is only possible between epics and goals. Is this the expected behavior? I'm a bit confused. ?\n\nThanks.\n\n![story.png](https://community.atlassian.com/t5/image/serverpage/image-id/340956i533E6D0D4E87CCFE/image-dimensions/229x162?v=v2 \"story.png\")\n\n![goal.png](https://community.atlassian.com/t5/image/serverpage/image-id/340957i5B01BABB960E50FF/image-dimensions/321x130?v=v2 \"goal.png\")\n" }

[ { "author": "Dave Mathijs", "body": "Hi [@Takayuki Hirota](/t5/user/viewprofilepage/user-id/671199) Yes, this is expected behavior as linking to all issue types would make it cluttered. Purpose is to go bottom-up: Sub-task \\> Standard Issue Types \\> Epic \\> Goals (with their own hierarchy) or top-down (connecting strategy to execution)\n", "comments": [ { "author": "Takayuki Hirota", "body": "Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590)\n\nThanks for your comment. Linking to only epic issue types is reasonable. However, we can link all issue types on the goal screen. So, I'm confused. I would like the goal should not accept subtasks or stories.\n\n![????????? 2024-08-13 11.19.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/341402i1636F4AB268909DF/image-size/large?v=v2&px=999 \"????????? 2024-08-13 11.19.13.png\")\n\n![????????? 2024-08-13 11.20.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/341401iD6413226E3BDF54F/image-size/large?v=v2&px=999 \"????????? 2024-08-13 11.20.15.png\")\n" }, { "author": "Dave Mathijs", "body": "Just to clarify, are you using goals via **platform experiences** or via **Atlas**?\n" }, { "author": "Takayuki Hirota", "body": "Thank you for your comment. Good catch. I use goals through platform experiences. I've also tried the same operation on another instance via Atlas, and the result is the same. I can link the goal to sub-tasks.\n\n![????????? 2024-08-14 9.43.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/341604iBDC71B815DAC0C91/image-size/large?v=v2&px=999 \"????????? 2024-08-14 9.43.13.png\")\n" } ] } ]

{ "author": "Christian Piermayr", "title": "Changing ATLAS Update Timeframe", "body": "Hi everyone,\n\nIs it possible to change the update frequency in Atlas from weekly to every 2 or 4 weeks? This adjustment would be incredibly helpful for our implementation. We would like to start with a monthly update and then switch back to weekly updates.\n\nThanks!\n" }

[ { "author": "Dave Mathijs", "body": "Hi [@Christian Piermayr](/t5/user/viewprofilepage/user-id/5450576) that is a nice suggestion, but currently not possible, there are similar questions in this group. Don't hesitate to use the ? **Give feedback** function in the ? **Help** section of the navigation bar to notify Atlassian directly of this feature request.\n\nDespite the weekly reminders, nothing prevents you from posting only a monthly update in Projects.\n\nJust FYI, here's [The ultimate guide for getting started in Atlas](https://intercom.help/atlas-by-atlassian/en/articles/5209762-the-ultimate-guide-for-getting-started-in-atlas)\n", "comments": [ { "author": "Christian Piermayr", "body": "Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) ,\n\nThanks for the clarification. It's true that you don't need to post weekly, yet you still receive those weekly reminders. I'll check out that feedback option.\n\nThank you for sharing the ultimate guide! ;-)\n" } ] } ]

[ "not-applicable", "organization-administration" ]

{ "author": "ALIYA GULIYEVA", "title": "Make a request", "body": "whenever I try to nake trackit request I am forwarded to atlassian email and my koc university email does not work. How can I make a request?\n\nregards,\n\nAliya\n" }

[ { "author": "Alex Ortiz", "body": "[@ALIYA GULIYEVA](/t5/user/viewprofilepage/user-id/5600784) Welcome to the Atlassian Community!\n\nThe owner of the portal where you are trying to submit a request in has to give you permission to make that request.\n\nAdditionally, you may also need to create an Atlassian ID, if this is the first time you are submitting a request AND assuming the owner allows for others to make their own account. Sometimes owners can restrict who can submit requests to specific people/emails.\n", "comments": null } ]

[ "atlassian-accounts", "not-applicable" ]

{ "author": "Alex Jacques", "title": "How to delete a stuck folder or a file", "body": "Please provide the procedure.\n" }

[ { "author": "Valerie Knapp", "body": "Hi [@Alex Jacques](/t5/user/viewprofilepage/user-id/5591201) , welcome to the Atlassian Community and thanks for your question.\n\nPlease can you provide some more detail? I don't know what you mean by a stuck folder or file. Do you mean in Jira or Confluence? Are you referring to an attachment?\n\nThanks in advance for the clarification.\n\nCheers\n", "comments": [ { "author": "Alex Jacques", "body": "In a shared drive\n" }, { "author": "Valerie Knapp", "body": "Hi [@Alex Jacques](/t5/user/viewprofilepage/user-id/5591201) , Atlassian products like Jira or Confluence don't have a shared drive. I think you may need to reach out to your workplace's IT team to ask for support with this, if you are using a Microsoft or Google platform.\n" }, { "author": "Alex Jacques", "body": "ok, Thanks!\n" } ] } ]

{ "author": "Yasir Kabiru", "title": "I have withdraw issues since last month 28 of August", "body": "I have withdraw issues 28 August you have restricted me from withdraw my assets which I complain ![Screenshot_20240828_132533_Telegram.jpg](/t5/image/serverpage/image-id/347049i2E438A0A454388B9/image-size/large?v=v2&px=999 \"Screenshot_20240828_132533_Telegram.jpg\")\n" }

[ { "author": "Andy Heinzer", "body": "Hi,\n\nAtlassian does not operate any kind of crytpo currency apps. Or other apps that have a 'wallet'. Maybe try that link in your screenshot to 'contact support' instead.\n", "comments": null } ]

[ "atlassian-accounts", "not-applicable" ]

{ "author": "Mediga Vishal Vardhan", "title": "hey how do i post a comment as a different user using jira api (impersonisation)", "body": "i want to know how to perform\n\nimpersonisation with jira api\n" }

[ { "author": "Kishan Sharma", "body": "Hi [@Mediga Vishal Vardhan](/t5/user/viewprofilepage/user-id/5591131) \n\nWelcome to the Atlassian Community! \n\nAtlassian does not support impersonation through the Jira REST API. However, Atlassian Connect supports user impersonation using the [JWT Bearer token](https://tools.ietf.org/html/rfc7523#section-2.1) authorization grant type for [OAuth 2.0](https://tools.ietf.org/html/rfc6749). This authorization method allows apps with the appropriate scope (`ACT_AS_USER`) to access resources and perform actions in Jira and Confluence on behalf of users. You can refer [User impersonation for Connect apps](https://developer.atlassian.com/cloud/jira/platform/user-impersonation-for-connect-apps/) for more details.\n\nHope this helps.\n", "comments": [ { "author": "Mediga Vishal Vardhan", "body": "that worked thanks [@Kishan Sharma](/t5/user/viewprofilepage/user-id/554991)\n" } ] }, { "author": "Mediga Vishal Vardhan", "body": "[@Andy Heinzer](https://community.atlassian.com/t5/user/viewprofilepage/user-id/541137)\n", "comments": null } ]

[ "cloud", "halp-cloud", "jira" ]

{ "author": "Roberto Pugliese", "title": "Tickets from another project are not showing on the Scrum Board", "body": "I have a SCRUM board on a JIRA project, which includes issues from other JIRA projects. This board currently has tickets from 4 different projects, of which, only 3 are showing on the board. The other project, the issue is not on the board. \n\nWhen I look at the board filter though, all the expected tickets ARE visible. They are all company managed projects.\n\nAny idea what's going on here?\n" }

[ { "author": "Ravina", "body": "Hi [@Roberto Pugliese](/t5/user/viewprofilepage/user-id/3154808) Welcome to the Atlassian community.\n\nIn the board configuration general setting, in the locations section how many projects are showing can you check that if all the four projects are shown there or not?\n", "comments": [ { "author": "Roberto Pugliese", "body": "There is only one project and I'm only able to select one project.\n" } ] } ]

[ "cloud", "halp-cloud" ]

{ "author": "Antony Delgado", "title": "Atlassian Assist + Slack Issue (loading...)", "body": "Hi people\n\nWe're using Atlassian Assist (Halp) since 3 years ago and it has been working very well, but 2 weeks ago we are facing this type of error:\n\nSometimes integration is not creating tickets in Jira Service Management, sometimes it creates the ticket but takes 2 hours in update the information in Slack and hows this message \"Loading...\"\n\nWe didn't see any incident in Atlassian Status.\n\nIs anybody facing this error too?\n\n![image-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/333583i2080CD2EA06EFD4C/image-size/large?v=v2&px=999 \"image-2.png\")\n" }

[ { "author": "alexej_friedrich", "body": "Hi there, we are facing the same issue, and didn't find anything useful yet. We submitted a service request to Atlassian Support, but also didn't received any answer so far.\n", "comments": null } ]

[ "atlassian-assist", "cloud", "halp-cloud", "jira-service-desk-cloud" ]

{ "author": "World Computer", "title": "Esta aparecendo a mensagem que ja atingimos o numero de 10 usuarios, e bloquearam todos os nossos qu", "body": "Esta aparecendo a mensagem que ja atingimos o numero de 10 usuarios, e bloquearam todos os nossos quadros, como faco procedemos, por favor ?\n" }

[ { "author": "Kate C.", "body": "Hi there, I hope responding in English is okay. From what I'm understanding, you're on the free plan of one of our cloud products, but you've gone over the 10 user limit?\n\nFrom [this FAQ page](https://www.atlassian.com/software/jira/pricing#:~:text=Our%20Free%20plan%20lets%20you,our%20Standard%20or%20Premium%20plan.), \"If you're on the Free plan and exceed the user limit, we'll automatically upgrade you to a 7-day free trial of the Standard plan.\" So, I believe you'll either need to add payment details to continue on the Standard plan with over 10 users, or remove some users to be under 10 so you can downgrade back to the free plan.\n\nYou can always contact the licensing team via [this form](https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/) if you get stuck!\n\nHope that helps!\n", "comments": null } ]

{ "author": "alicia maria", "title": "Why can't I edit a board?", "body": "I cannot edit a free workspace eventhough the number of boards and collaborators do not exceed ten.\n\nThanks\n" }

[ { "author": "Pavel Junek", "body": "Hi Alicia,\n\nWelcome to Atlassian Community!\n\nCan you use Jira Cloud free plan? Some permissions cannot be set in the free plan. Maybe I don't understand exactly what your problem is.\n\nPavel\n", "comments": null } ]

{ "author": "Ender P_", "title": "Atlassian Assist - Slack Submission", "body": "Hello,\n\nIs there a way to make it so that multiple entries can be entered when requesting something via Slack assist?\n\nFor example, a user needs to request access for more than one user, I do not see an option or even a custom field that can be created to select multiple people in Slack assist, am I missing it?\n\nThanks!\n" }

[ { "author": "Ender P_", "body": "Disregard this, for some reason I was not seeing the multiple user picker in custom fields, I see this now. \n\nThanks!\n", "comments": null } ]

[ "cloud", "halp-cloud" ]

{ "author": "Vladimir", "title": "??? ???????? ????????? ???????????", "body": "?????? ????, ??? ????? ??????? ????????? ????????, ??????????, ??? ??? ???????\n" }

[ { "author": "Kseniia Trushnikova", "body": "[@Vladimir](/t5/user/viewprofilepage/user-id/5494930), ? ????? ???????? ????? ??????????, ??????? ???????? ?????????.\n", "comments": null } ]

{ "author": "Oswaldo Mendoza", "title": "How to get authorized for an app?", "body": "I'm dealing with Atlassian Assist as I want to automate some ticket creation, but somehow the app is installed but I'm not authorized so in slack i cannot setup the automation (see attached imgs). Please help, don't know what is missing\n\n![Screenshot 2024-04-18 at 4.12.09?p.m..png](https://community.atlassian.com/t5/image/serverpage/image-id/319382i69DFAFC5C78283AC/image-dimensions/348x278?v=v2 \"Screenshot 2024-04-18 at 4.12.09?p.m..png\")![Screenshot 2024-04-18 at 4.14.16?p.m..png](https://community.atlassian.com/t5/image/serverpage/image-id/319383iCF05A04280EF9592/image-size/large?v=v2&px=999 \"Screenshot 2024-04-18 at 4.14.16?p.m..png\")\n" }

[ { "author": "Mikael Sandberg", "body": "Hi [@Oswaldo Mendoza](/t5/user/viewprofilepage/user-id/5479433),\n\nWelcome to Atlassian Community!\n\nWhat do you mean when you say you are not authorized? What are you trying to do?\n\nYour screenshot shows that Assist is set up for two projects, and you can use either the /assist command to see available options, click on the Raise a request button, or go to the Slack channels associated with your two projects to raise a request.\n", "comments": [ { "author": "Oswaldo Mendoza", "body": "Thanks for your reply.\n\nI'm not part of the authorized members (I gue.ss somebody else within my company installed Atlassian Assist) as shown in the img\n\n![Screenshot 2024-04-18 at 5.42.07?p.m..png](https://community.atlassian.com/t5/image/serverpage/image-id/319389i29678C01FC8B4472/image-size/large?v=v2&px=999 \"Screenshot 2024-04-18 at 5.42.07?p.m..png\")\n\nalso If I try to use the shortcut to raise a ticket, it throws an error:\n\n![Screenshot 2024-04-18 at 5.44.52?p.m..png](https://community.atlassian.com/t5/image/serverpage/image-id/319390i1B7E0436B1377821/image-size/large?v=v2&px=999 \"Screenshot 2024-04-18 at 5.44.52?p.m..png\")\n\nis there a way to grant permissions? I haven't found the way\n" }, { "author": "Mikael Sandberg", "body": "So you need to be added as a customer in the project that you are trying to submit the request in. I would begin with contacting your Jira admin/IT helpdesk and ask if you have access to those projects as a customer and then go from there.\n" } ] } ]

[ "cloud", "halp-cloud" ]

{ "author": "Cloudsoft HR", "title": "Project Details", "body": "We had a project called Unicorntek through Atllassian in Jira. Due to some issues the project is not showing up through the URL that already exists. How do we retrive the project details back?\n" }

[ { "author": "Carlos Garcia Navarro", "body": "Hi [@Cloudsoft HR](/t5/user/viewprofilepage/user-id/5456723) ,\n\nCan you please elaborate on the project issues that you referred to? What changed since it last worked?\n", "comments": null }, { "author": "Benjamin", "body": "Hi [@Cloudsoft HR](/t5/user/viewprofilepage/user-id/5456723) ,\n\nIt could possibly an issue with permission. Do you still have permission to access the project? If you don't, would follow with your admin to grant you browse and admin access to the project. So, you can see the issues and also the details of the project setup.\n\nHope this helps.\n", "comments": null } ]

[ "cloud", "halp-cloud" ]

{ "author": "Carlie Frydman", "title": "Who to contact about cancelling Team 24 registration", "body": "I recently registered for Team 24' but can no longer attend the in-person conference. It is my understanding that we can cancel with a full refund up to a certain day (maybe 72 hours prior? to the conference?).\n\nI have emailed team@atlassianevents.com twice and heard nothing back. I also don't see a phone number I can call, and don't see anything in my online portal that would allow me to submit for a cancellation. Does anybody in the community know where I can go to get ahold of someone to process my cancellation, or alternatively where I can do this in the online portal?\n" }

[ { "author": "Jack Brickey", "body": "that is the correct email. I can flag this post for an assist.\n", "comments": [ { "author": "Carlie Frydman", "body": "That would be great if you can flag it, thank you [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)\n" } ] }, { "author": "Andy Heinzer", "body": "Hi [@Carlie Frydman](/t5/user/viewprofilepage/user-id/5112605) I checked in with the event registration team. They have confirmed that you have registered for the event, but they have not received any message from your account requesting to cancel yet.\n\n[team@atlassianevents.com](mailto:team@atlassianevents.com) is the correct address to use to cancel this registration. When you sent these two prior messages; are these coming from your same email address used to login here to Community? Or could this be coming from a different address/name?\n\nCould you please try to send this cancellation request to that email address one more time?\n", "comments": [ { "author": "Carlie Frydman", "body": "Hi [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137) - I just double checked and yes, I am logged into this Community with the same address I used to register, which is the same address I sent the emails from.\n\nI'll send the cancellation request again now.\n" } ] } ]

[ "atl-rvw" ]

{ "author": "Auslan Stage Left", "title": "members", "body": "Hi. I have just re joined after many years of not being online. I have a small team of 4 and we are a community organisation - not for profit. I paid fannually and when I went to include the other three it automatically asks if I want to pay the extra per member. Why am I being asked to pay more when this is a team.\n\nAre you saying I have to pay for each person $111 per year?!!!!!!! I hope not because thats a rip iff.\n\nSusan\n" }

[ { "author": "Asher Francis", "body": "Hi Auslan. Jira Service Management is free for up to 3 agents. After that, it becomes chargeable. For 4 users, it would be $22.05 per month per user, or $88.20 per month in total.\n\nMight I suggest you check out Jira Work Management and see if you can achieve the same goals? This is free for up to 10 agents - however does not have a customer portal or allow customers to log issues - so it depends what you want to use it for\n", "comments": null } ]

{ "author": "Caitlin", "title": "How to fix authenticate error when adding Salesforce link to an insight?", "body": "I'm attempting to integrate Salesforce with Jira Product Discovery for the first time. However, I can seem to authenticate to view the data as a new insight after I paste the Salesforce link in. Seems like Salesforce is configured to require this authentication, but not if the configuration needs to be tweaked somewhere to avoid the error message and allow for successful authentication. I've been referencing this [integration doc](https://support.atlassian.com/jira-product-discovery/docs/insert-data-from-multiple-apps-into-your-insights/) but it's a bit sparse. Any help would be appreciated :)\n\n#### Problem: What's happening {#toc-hId-374390708}\n\n1. Went to Insights tab of an idea and clicked \"create an insight\" button\n2. Pasted a link to a Salesforce object, e.g. the URL of an opportunity.\n3. Clicked \"Authenticate\" button\n4. Got error message \"internal server error\"\n\n![paste-a-link.png](/t5/image/serverpage/image-id/349297i5CBA2DFEDADB67CF/image-dimensions/308x208?v=v2 \"paste-a-link.png\")\n\n![Screenshot 2024-09-26 at 1.47.14?AM.png](/t5/image/serverpage/image-id/349299i12C098DB3E10B174/image-dimensions/212x41?v=v2 \"Screenshot 2024-09-26 at 1.47.14?AM.png\")\n\n![Screenshot 2024-09-26 at 1.45.57?AM.png](/t5/image/serverpage/image-id/349298iA708FBADF266F0BF/image-dimensions/128x55?v=v2 \"Screenshot 2024-09-26 at 1.45.57?AM.png\")\n" }

[ { "author": "Aaron Pavez _ServiceRocket_", "body": "Hi [@Caitlin](/t5/user/viewprofilepage/user-id/5601673)\n\nCan you authenticate? or do you get that error when you click on authenticate?\n\nIf so, can you try another browser?\n\nIf you hover over the red exclamation, what is the message?\n\nRegards\n", "comments": null } ]

[ "salesforce" ]

{ "author": "Mickael Maujean", "title": "Different licenses between Atlassian products", "body": "Hello all,\n\nI would like to know if I can be within the 1-10 licenses range for Jira product discovery while being in the 101-200 licenses range for Jira SW and Confluence ?\n\nSounds frustating to pay for 101-200 licenses for a product used by 10 users.\n\nThnak you\n\nMickael\n" }

[ { "author": "Amanda Barber", "body": "Yes, this is possible. You're only billed for creators. You can learn more about pricing and licensing here: <https://www.atlassian.com/licensing/jira-product-discovery#jira-product-discovery>\n", "comments": [ { "author": "Mickael Maujean", "body": "Thank you !\n" } ] }, { "author": "Gary Spross", "body": "[@Mickael Maujean](/t5/user/viewprofilepage/user-id/5601531) , what [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754) said. JPD is a separate product, so it is billed separately, therefore it can have different user tiers. It's not like an add-on where you're forced to pay for the number of Jira users in your instance even though only a subset may utilize it.\n", "comments": null } ]

[ "confluence", "jira-cloud", "licenses" ]

{ "author": "po_app", "title": "Optimizing Idea Prioritization and Feedback Tracking with JPD: Is It the Right Tool?", "body": "Hello, we have a list of ideas to implement in our software. I would like to use Jira Product Discovery (JPD) to prioritize these ideas based on feedback we receive from current or potential clients. Clients don't have access to JPD, and we want to keep it that way. Instead, the sales team gathers feedback and records it.\n\nI'd like to find a way to make it easier for the sales team to 'vote' on ideas already in our list, based on client feedback. In short, when sales receive feedback, they can check if the idea is already in the list and add a +1 to indicate that another client has brought up this idea. This helps avoid duplicating ideas and allows us to see which ones are receiving the most interest, helping us prioritize.\n\nIdeally, I'd also like to be able to track how these votes evolve over time. Sometimes, an idea will be fully implemented and no longer need voting, but other times, an idea may only partially solve a problem. For these cases, it's important for me to track the progress of votes over a timeline.\n\nIs JPD a good option for what I'm trying to achieve, or would it be better to switch to another product management tool?\n\nThank you very much.\n" }

[ { "author": "Victor Forest", "body": "Hey there,\n\nThis is not something that JPD offers today. Product Management tools such as airfocus empower your sales team to vote on existing ideas and to create a new idea when it's the first time it's been requested.\n\nShould we connect?\n", "comments": null }, { "author": "Denis Paul", "body": "[@po_app](/t5/user/viewprofilepage/user-id/5511808) Voting is a feature of JPD \n<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Product-Update-Introducing-Voting/ba-p/1822609>\n\nI also recommend to add insights, maybe as an additional factor. \n<https://www.atlassian.com/software/jira/product-discovery/guides/insights/overview#what-are-insights>\n\nFor your timeline problem you could use different filtered views and only include the ones that should be voted on in your \"Voting\" view. \n<https://www.atlassian.com/software/jira/product-discovery/guides/views/overview#what-is-list-view>\n", "comments": [ { "author": "po_app", "body": "thank you [@Denis Paul](/t5/user/viewprofilepage/user-id/4612171)insights seem to be a good additional factor. Do you know if it's possible to explore the existing insights in ideas through a timeline view? I'd like to compare whether the insights related to an idea decrease over time or not\n" }, { "author": "Denis Paul", "body": "[@po_app](/t5/user/viewprofilepage/user-id/5511808) I dont know what exactly you try to do and why insights should decrease over time. The only tracking of this kind I know of is using the issue history to check what happened. Unfortunately this is not supported at the moment.\n\nYou have to keep an eye on the \"Insights\" column yourself or export the view as CSV once every while and make a chart in your spreadsheet app of choice. ![2024-09-25 15_51_11-Greenshot Editor.png](https://community.atlassian.com/t5/image/serverpage/image-id/349256iD1BD4B0727EFC1F0/image-size/large?v=v2&px=999 \"2024-09-25 15_51_11-Greenshot Editor.png\")\n" } ] }, { "author": "joachim ramberg", "body": "Hi,\n\nI would suggest that the sales team adds insights to the idea instead. An insight will provide more information than just a \"+1\" like actual client names and potential MRR. It's then up to you to filter through all the information and prioritize.\n", "comments": null } ]

{ "author": "Glenn A", "title": "Problem mapping fields in bulk CSV import into a new, empty JPD project", "body": "I have a CSV with a set of rows having columns that are named exactly the same as a the fields that are in my JPD project... mostly default fields in my project and a couple of custom ones I created. When I get to the part of the flow where field mappings are selected, most of the fields I want are not available in each drop down. None of my custom fields are available, and most of the my default JPD fields are not in the 'Jira fields' section. The only 'overlap' is with 'Issue type,' 'Summary,' and 'Description.'\n\nI am admin/creator for the project. I am not admin for the Atlassian instance and products (JPD being one).\n\nWhat am I missing?\n\nThanks!\n" }

[ { "author": "Glenn A", "body": "OK, n00b goof. Was selecting the wrong project. sigh.\n", "comments": null } ]

[ "bulk-import", "csv", "field-mapping" ]

{ "author": "Adrian_Lester", "title": "View of ideas contributors have voted for", "body": "I'm trying to find a way that internal teams can express interest in an idea. They've all got the Contributor role so I've tried creating a vote field for them. They can vote, but I can't figure out how to create a view of the ideas they have voted for - you can't filter on vote type fields, or group by them. I've tried setting up an automation to add a label or set a checkbox when a vote is added or removed, but the rules don't seem to fire as there's nothing in the audit log after I've tested it.\n\nDoes anyone have suggestions on how I can create a view of ideas that contributors have indicated they're interested in?\n" }

[ { "author": "Adrian_Lester", "body": "The wonderful [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) suggested that I could use a Reaction field which both allows a contributor to have input and can be used in a filter. Emoji's for the win!\n", "comments": null } ]

{ "author": "Maria Figueira", "title": "Stakeholders - access", "body": "Hello,\n\nHow can I sign up for 'Stakeholder' access in our JPD instance.\n" }

[ { "author": "Nick H", "body": "Hi [@Maria Figueira](/t5/user/viewprofilepage/user-id/4459557) ,\n\nStakeholders are including in the [Standard and Premium plans](https://www.atlassian.com/software/jira/product-discovery/pricing). The Premium plan should be available later this year for GA, but only a select number of customers are currently in the EA program.\n\nSo you would need to be on one of the paid plans in order to access the Stakeholder features and license. Otherwise you may be able to make do with the Free plan which includes Contributors, and these are free users.\n\nThe only caveat to Contributors is they need to be added from within your site, while Stakeholders just need an [Atlassian account](https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-account/) and do not need to be added into the site to access a [published view](https://support.atlassian.com/jira-product-discovery/docs/share-project-views/).\n", "comments": [ { "author": "Maria Figueira", "body": "We have Standard plans.\n" }, { "author": "Tere Pile", "body": "[@Nick H](/t5/user/viewprofilepage/user-id/2540930) can you clarify first paragraph - Stakeholder are included .... then you say Premium plan should be available later this year for GA.\n\nCan you clarify that please - Is Standard available now for stakeholders? or is it after Premium?\n\nthank you\n" }, { "author": "Nick H", "body": "Hi [@Tere Pile](/t5/user/viewprofilepage/user-id/3589700) ,\n\nStakeholders are included with the Standard and Premium plans. There is a bit more functionality / permission Stakeholders have with the Premium plan which can be reviewed on our [pricing page](https://www.atlassian.com/software/jira/product-discovery/pricing) here:\n\n![sh1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349348i4AA03C071B67641A/image-size/large?v=v2&px=999 \"sh1.jpg\")\n\nIt's also mentioned in our [Publish views](https://support.atlassian.com/jira-product-discovery/docs/share-project-views/) documentation under the Enable user access to publishing views \\>\\> Before you begin sections:\n> Only customers on the Standard plan can publish views.\n" } ] } ]

{ "author": "Viktor Chuiko", "title": "Status reporting with weekly history", "body": "Hi! I've been using Jira Software for 15 years and could never figure out efficient project management level reporting with simple text status updates. 6 months ago I found out about Jira Product Discovery (JPD) and am very happy with the product. I also know about Atlas and looked at it and on the surface it is built to solve exactly for what my problem is, but in practice it doesn't work that way. I also know about Confluence. And I tried different ways of setting everything up between these products and I spent hours googling for a solution but no luck.\n\nI'll explain how we use JPD+Jira and what I am trying to do.\n\nWe use JPD primarily to catalog projects and prioritize them. I have a custom field there to assign dev team(s) and we have view per each team with their prioritized projects, jira statuses and target dates. Dev teams track their work in Jira in Epics and Epics are linked to JPD Ideas to track delivery. I can go to each JPD and see which teams are involved and which Epics the work is tracked in.\n\nWhat I need is for managers to provide weekly (any cadence really) text status updates on their Epics and ideally see that in the JPD. So let's say I have a Project (JPD Idea) and it is linked to 2 Jira Epics (each Epic is owned by a separate dev team with a respective manager). Each week a manager for that Epic provides a text status update on the progress for their respective Epic and update Epic target date if there is a change. Based on the updates I can then update the JPD target date and provide a summarized status update to the leadership.\n\nI know I can create a custom text field for an Epic, but there are following issues:\n\n1. Custom text field is just a field that gets rewritten every week or you just stack the updates. But I need to have a log of the updates, not just 2 months worth of updates in the same field. So I need something that works exactly like issues comments section (for logging) but be able to show the latest comment in a view or filter.\n\n2. I need to see a view with updates for both Epics or any number of Epics linked to a specific JPD Idea.\n\nAnd in JPD you can't even create a long text field for an executive summary and then the same issue with now status updates log.\n\nSo that's what my problem is and I can't seem to find a good solution that will do that in either Jira, JPD, Atlas or Confluence or even in Marketplace.\n\nCan anybody please suggest a solution? Right now we just do it in Excel all manually and then I need to go update JPD manually and we have tens of projects running in parallel.\n" }

[ { "author": "Tanguy Crusson", "body": "Hi [@Viktor Chuiko](/t5/user/viewprofilepage/user-id/5515836) , this is exactly what we've built Atlas for, and why we integrated JPD with it. I can't really think of a solution that does what you describe without Atlas unfortunately. Thanks for the feedback.\n", "comments": [ { "author": "Viktor Chuiko", "body": "Thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) I was hoping you would chime in on this. Love JPD and all the videos you made for different cases.\n\nMaybe I just don't know how to setup Atlas properly for this then. Also Atlas is migrating into Jira and as I understand not everything will work exactly as it is now in Atals or is it not the case? All the videos I could find are for Atlas as a standalone product.\n\nCould you maybe point to a video that will help with my case? I saw that goals can be linked to Epics, but not to projects in Atlas. And updates are just general comments, not tied to a specific Epic linked. Am I missing something?\n" }, { "author": "Tanguy Crusson", "body": "Have a look at this: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Goals-and-projects-integration-ex-Atlas-ready-for-early-testers/ba-p/2195274>\n\nOne way we use it ourselves is:\n\n* Goals connected to Ideas\n* Ideas connected to Epics (for planning and tracking the work)\n* Ideas connected to Projects (for reporting weekly status)\n\nThen you can visualize all this in JPD.\n" } ] }, { "author": "Viktor Chuiko", "body": "To follow up on my question, essentially this is the structure of a report I need:\n\nJPD ID \\| JPD Summary \\| JPD status \\| JPD target date \\| JPD level text update \\| Some other JPD fields\n\nEpics info linked to that JPD:\n\n-- Epic ID \\| Epic Summary \\| Epic status \\| Epic target date \\| Epic level text update \\| Some other Epic fields\n\nSo in a unified view I need to see all JPDs and their Epics with the info above. And I need to see such a report/view for each manager (managers are assigned to a JPD through a custom multi-select field).\n\nHope this helps. Thanks!\n", "comments": null } ]

[ "jira-software" ]

{ "author": "JUDY EDMONDS", "title": "Feature Request: Contributor Role - Edit Own Created Ideas", "body": "**Summary** : Request to enable contributors in Jira Product Discovery to continue to be able to create new ideas **and edit only their own ideas**, without the ability to modify or delete ideas created by others.\n\nI can currently create a new contributor role to give edit access but I want to restrict this to only their created ideas.\n\n**User Story** -- Innovation Manager\n\nAs an Innovation Manager using Jira Product Discovery, I want contributors to be able to create and edit their own ideas, so that submissions that need to be updated or refined - following review - can be done by the contributor themself, allowing for a smoother workflow and avoiding the need for pulling in a Creator to edit, external tools, or manual steps, which could be perceived as diminishing to a degree the collaborative value of Jira Product Discovery.\n\nIt just seems like a gap - why would contributors not be able to edit their own idea, like I can edit my posts here (-:).\n\n________________________________________\n\n**User Story** - Contributor: As a Contributor in Jira Product Discovery, I want to be able to create new ideas and edit only the ideas I have created, so that I can participate in the idea generation process without impacting the work of others. ________________________________________\n\n**Acceptance Criteria**:\n\n1. Create Ideas: A Contributor should continue to be able to create a new idea using the blue button / other intake options or by quick add.\n\nUpon creation, the idea is linked to the Contributor's account as the owner.\n\n**Acceptance Criteria**:\n\n1. Edit Own Ideas: Contributors can create new ideas and **edit only the ideas they have submitted**.\n\nContributors cannot edit or delete ideas submitted by other users.\n\n2. **Workflow Control**:\n\nAdmins can define specific workflow statuses (e.g., \"Draft,\" \"Under Review\") where contributors are allowed to edit their ideas.\n\nOnce an idea moves beyond these defined statuses (e.g., \"Approved,\" \"In Progress\"), contributors lose editing rights to prevent unregulated changes.\n\nAdmins retain full control to edit any idea at any stage of the workflow.\n\n3. **Permissions**: Contributors can view but not edit or delete ideas in statuses where editing is restricted.\n\nAn error message or notification will inform contributors if they attempt to edit an idea in a restricted workflow status.\n\n________________________________________\n\nWhy This is Valuable:\n\n? Allowing contributors to edit their own ideas within defined workflow stages improves the refinement process, reducing the need for admin intervention.\n\n? By enabling admins to control where in the workflow editing is allowed, the platform prevents uncontrolled changes in more advanced stages, ensuring idea quality and integrity.\n\n? This feature preserves the collaborative nature and workflow efficiency of Jira Product Discovery, minimizing disruptions and maintaining a clear structure for idea progression.\n" }

[ { "author": "Nick H", "body": "Hi [@JUDY EDMONDS](/t5/user/viewprofilepage/user-id/5582833) ,\n\nThank you very much for your feedback, I'll be sure to share this internally! There is a feature request for this functionality, and I'll add this as a +1 to it.\n\nAs I mentioned in the [other Community question you shared](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Please-build-out-automation-and-simpler-with-option-for-Creator/qaq-p/2819534), JPD feature requests (and bugs) are internal at this time, and not publicly available to follow, watch and vote for like other Atlassian products.\n\nThe ticket for reference is **JPD-88** ; *Ability for contributors to edit their created ideas*. Again, we would suggest following along with our Community where engineering and product share our releases and updates.\n", "comments": null } ]

[ "contributors", "edit" ]

{ "author": "Michael Mackuliak", "title": "Moving ideas (field values lost)", "body": "Hi JPD team,\n\nI'm testing moving around ideas between some projects and am noticing that while comments and insights are saved the field values are not. I can confirm: \n- the projects have the me fields and field values (eg. Roadmap field with the same \"Now\", \"Next\", \"Later\" option)\n\n- I am selecting \"Retain\" during the move operation.\n\nThis feels like a bug vs design.\n" }

[ { "author": "Tanguy Crusson", "body": "Hi [@Michael Mackuliak](/t5/user/viewprofilepage/user-id/3627946) - the definition of fields is unique to each project by default. Meaning a field named \"A\" in one project is not the same as a field named \"A\" in another project. That's why the values are not retained when you move the idea between projects (if you move the idea back to the source project you'll see the field value is still there though).\n\nWhat you can do though is define **global fields** (fields which are shared between projects) and add them to each project. When you move ideas between projects, their field values for global fields will be retained.\n\n<https://support.atlassian.com/jira-product-discovery/docs/create-and-manage-global-fields/>\n\nEdit: also, demo here:\n\n<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Product-Update-Global-fields-amp-Fields-management-page/ba-p/2699796>\n", "comments": null }, { "author": "Walter Buggenhout", "body": "Hi [@Michael Mackuliak](/t5/user/viewprofilepage/user-id/3627946),\n\nJira Product Discovery is built on the foundation of team managed projects. These are very much silos, not sharing their configuration across different projects. While fields may have the same names in different projects, they are essentially different fields. And so data are lost as a result when you move ideas around.\n\nHope this clarifies.\n", "comments": [ { "author": "Tanguy Crusson", "body": "EXCEPT when you use global fields. And then you can move ideas between projects and the values are retained.\n\n<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Product-Update-Global-fields-amp-Fields-management-page/ba-p/2699796>\n" } ] }, { "author": "Nick H", "body": "Hi [@Michael Mackuliak](/t5/user/viewprofilepage/user-id/3627946) ,\n\nInstead of [bulk editing/moving](https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/) the ideas, my personal suggestion would be to [export/import the ideas](https://support.atlassian.com/jira-product-discovery/docs/export-jira-product-discovery-data/) from project to project via CSV.\n\nAs you mentioned, the retain option does not always work as expected when moving ideas from project to project. Importing ideas to another project allows for a bit more flexibility of mapping field to field.\n\nIf you do test this, specifically when it comes to comments - you can map the Comments to the Comment body and this should copy them over as expected.\n\nIt's also best practice when mapping fields, they are the same [field-type](https://support.atlassian.com/jira-product-discovery/docs/jira-product-discovery-fields-reference/). You don't necessarily need to have the values/options preexisting in the field(s) you are importing because the import can create the values/options. But importing cannot create, or essentially clone a field in a new project if it does not already exist. So you may also want to have those fields created beforehand.\n\nHope that helps and makes sense! Let us know if you run into any questions and/or issues with this method.\n", "comments": null } ]

[ "move" ]

{ "author": "JUDY EDMONDS", "title": "Please build out automation and simpler with option for Creator and add next to Idea like in a Jira", "body": "This would be nice. To have Actions next to Ideas like with issues. Building out the whole automation piece would be good. Ai could help with this - and scoring.![Automation option next to idea.png](/t5/image/serverpage/image-id/348813i4FDBD9A0FF8A168C/image-size/large?v=v2&px=999 \"Automation option next to idea.png\")\n" }

[ { "author": "Nick H", "body": "Hi [@JUDY EDMONDS](/t5/user/viewprofilepage/user-id/5582833) ,\n\nThank you for your feedback. We do already have an internal feature request entered for this functionality. That ticket for reference is:\n\n**JPD-106** ; *Ability to have manual automation trigger from within an idea*\n\nAs I mentioned, JPD feature requests (and bugs) are internal at this time, and not publicly available to follow, watch and vote for like other Atlassian products. But I have added this Community Question as a +1 in that ticket.\n\nWe would suggest following along with our Community where engineering and product share our releases and updates.\n", "comments": [ { "author": "JUDY EDMONDS", "body": "Thank you [@nic](/t5/user/viewprofilepage/user-id/4046988)\n" }, { "author": "JUDY EDMONDS", "body": "[@Nick H](/t5/user/viewprofilepage/user-id/2540930)\n\nWhere might I follow along? I thought it might be here: [- Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/JPD-106) / [System Dashboard - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/secure/Dashboard.jspa)\n\nBut apparently not.\n" }, { "author": "Nick H", "body": "Hi [@JUDY EDMONDS](/t5/user/viewprofilepage/user-id/5582833) ,\n\nJPD is not listed under JAC like other Atlassian products. We share all our releases in updates within the [JPD Community](https://community.atlassian.com/t5/Jira-Product-Discovery/ct-p/jpd) like this recent one:\n\n[More flexible timeline views are here](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Announcement-More-flexible-timeline-views-are-here/ba-p/2756969)!\n" }, { "author": "JUDY EDMONDS", "body": "Ohhhhhh! Thanks!\n" } ] } ]

{ "author": "Michael Gardiner", "title": "Idea Limits - is there a way to update?", "body": "It seems like we have a limit to the # of Ideas we can have in our project. Has anyone else run into this issue? Besides archiving tickets, is there any way around this limit or the ability to increase it?\n" }

[ { "author": "Nick H", "body": "Hi [@Michael Gardiner](/t5/user/viewprofilepage/user-id/5498311) ,\n\nI don't believe there is [any limit](https://confluence.atlassian.com/jpdkb/jira-product-discovery-limits-1402415682.html) to the number of ideas per project, but I can confirm with engineering.\n\nWhat issues or errors are you having creating ideas? Maybe it's more of a performance thing if you have thousands of ideas in a view, and it's taking time for them to load?\n\nIf there's any other information and/or details you can share, that would be helpful!\n", "comments": [ { "author": "Michael Gardiner", "body": "Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930), this is the message I see on top of PD now:\n\n*Your project has reached the limit of ideas. We will display the last 5,000 ideas for calculating the formula fields. Also, you can check all the ideas here. We advise that you archive or remove ideas that you don't need anymore.*\n" }, { "author": "Nick H", "body": "Hi [@Michael Gardiner](/t5/user/viewprofilepage/user-id/5498311) ,\n\nThank you for sharing that. I have reached out internally and will share any updates I receive whenever those become available. Sorry for any inconvenience here!\n" }, { "author": "Nick H", "body": "Hi [@Michael Gardiner](/t5/user/viewprofilepage/user-id/5498311) ,\n\nThank you again for bringing this to our attention. Engineering confirmed the limit for ideas per project is 5000, so we've updated the [limits documentation](https://confluence.atlassian.com/jpdkb/jira-product-discovery-limits-1402415682.html) to reflect this.\n\nWe do not have a way to increase this number at this time, so as you mentioned - the workaround might be to archive your ideas if they are no longer relevant or needed.\n" } ] } ]

[ "jira-product-discovery" ]

{ "author": "Manochandar", "title": "Can we merge Jira Product discovery with Jira?", "body": "Can we merge Jira Product discovery with Jira?\n" }

[ { "author": "Walter Buggenhout", "body": "Hi [@Manochandar](/t5/user/viewprofilepage/user-id/5598794) and welcome to the Community!\n\nWhat do you mean by *merge JPD with Jira?* Jira Product Discovery *is* a Jira product, with a bespoke interface to manage product ideas.\n\nYou can *link* JPD ideas to epics to track your the delivery work that is happening in Jira, so you get a view from inside JPD on the work happening within your delivery teams. See [this support article](https://support.atlassian.com/jira-product-discovery/docs/link-an-idea-to-a-jira-issue/) on how you can do that.\n", "comments": [ { "author": "Manochandar", "body": "Thanks for the information [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) . this is what i needed :) :)\n" } ] } ]

{ "author": "Zalak Patel", "title": "Why can't I add Atlas Goals to Create an Idea form?", "body": "I am trying to add the Atlas Goals field in the \"Create an Idea\" form but its not supported. Why is this? I want PMs to fill out the goal field when they create ideas. ![Screenshot 2024-09-20 at 2.05.56?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348457iB3911A7C2D25417E/image-size/large?v=v2&px=999 \"Screenshot 2024-09-20 at 2.05.56?PM.png\")\n" }

[ { "author": "Walter Buggenhout", "body": "Hi [@Zalak Patel](/t5/user/viewprofilepage/user-id/5538692) and welcome to the Community!\n\nIt quite simply means that the Atlas goals field is technically not a supported field to be made available on the issue create screen at this point.\n\nWhile it's an educated guess - JPD is built on the foundation of team managed projects and they pose quite a lot of challenges to integrate with stuff that is not in the project's scope, such as Atlas goals. I suspect there will be some technical components missing to allow creating a new JPD issue and linking it to content coming from another scope in a single operation.\n\nHope this helps!\n", "comments": null } ]

{ "author": "Jodi Jones", "title": "Submitting an Idea to Jira Product Discovery WITHOUT the Creator Role", "body": "I am a HUGE fan of Jira Product Discovery!! I am adding some people as Contributors who I really just need to be able to view and vote. I'm looking into allowing them to add Ideas I can then \"triage\" and add all the right fields, etc. When I look at the Contributor role, it has the option for \"Submit an Idea\". The description says \"Create an idea via an intake form, Chrome extension or chat apps - typically used as a way to gather ideas from contributors.\"\n\nCan someone provide guidance as to how I could use either of the below to get ideas from Contributors (users who are not creators):\n\n1. An intake form\n\n2. Microsoft Teams (is that even possible?)\n\nThank you!\n" }

[ { "author": "Bill Sheboy", "body": "Hi [@Jodi Jones](/t5/user/viewprofilepage/user-id/5499353)\n\nWhere did you find that description of the Contributor role for Jira Product Discovery (JPD)?\n\nPlease look here to learn what the roles can / cannot do, and possible options to allow a Contributor to create Ideas: <https://support.atlassian.com/jira-product-discovery/docs/manage-your-team-product-access-new-experience/>\n\nKind regards, \nBill\n", "comments": [ { "author": "Jodi Jones", "body": "[@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) - Project settings --\\> Access --\\> Click on the \"Contributor\" hyperlink in the Role column.\n\n![Screenshot 2024-09-23 103644.png](https://community.atlassian.com/t5/image/serverpage/image-id/348774i7D2A8276287551F8/image-size/large?v=v2&px=999 \"Screenshot 2024-09-23 103644.png\")\n" }, { "author": "Bill Sheboy", "body": "Thanks for that reference, and...if you scroll down and note the \"Submit an idea\" section, it shows one must be a Creator. The alternative is to allow all Contributors the ability to add ideas or use a form.\n\nHere are the references Atlassian provides for using a JSM form to create the idea:\n\n<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Introduction-to-Jira-Product-Discovery-Demo-Q-amp-A-Recap/ba-p/2480684>\n\n<https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/>\n" } ] }, { "author": "lila", "body": "Hey Jodi,\n\ni use automation for this. I put a rule that if a checkbox is ticked at epic creation, it automatically creates an idea and put in a backlog bucket for triage.\n", "comments": null } ]

[ "cloud", "ideas", "intake", "jira", "jira-cloud", "jira-product-discovery" ]

{ "author": "Adrian_Lester", "title": "Can I key in the value of a slider field?", "body": "I've been playing around with the slider field type. I like it, but it is soooooo fiddly to try and set the value when working in a list. I'd love to have the chance to just type the value into field; That, or be able to change the type of a field, say from slider to a number field type or a rating field type. Are any of these possible?\n" }

[ { "author": "Nick H", "body": "Hi [@Adrian_Lester](/t5/user/viewprofilepage/user-id/5281113) ,\n\nNeither of those are possible at this time unfortunately; typing in the value for a slider field, and switching a field type.\n\nIf possible, please share this feedback within your JPD under the *Give feedback* tab so engineering and product are at least aware of these ideas!\n\nIn the meantime, as you mentioned - it might make sense to use a number field instead of a slider field since the value can be typed / entered.\n", "comments": [ { "author": "Adrian_Lester", "body": "Thanks Nick. Feedback submitted as well.\n" } ] } ]

[ "field-type" ]

{ "author": "N Lalitkumar", "title": "Cross Project views for Jira Product Discovery", "body": "When can I expect access to the cross-project views feature of Jira discovery? Can someone at Atlassian please confirm if our Atlassian instance is eligible for the same? Thanks\n" }

[ { "author": "Hermance NDounga", "body": "Hello,\n\nCross-project views (renamed Roadmaps) are available for users in the Premium EAP.\n\n[You can sign up on the waitlist here](https://www.atlassian.com/software/jira/product-discovery/premium) - there is no conditions to be eligible, but we are letting a few accounts in as part of the EAP.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n", "comments": [ { "author": "N Lalitkumar", "body": "Thanks for confirming, [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)\n\nI have already signed up for the waitlist. Would you be able to help with any ETA for this?\n" }, { "author": "N Lalitkumar", "body": "Any thoughts on this, team?\n" } ] } ]

{ "author": "Michele Franklin", "title": "Has any one migrated and/or moved from Aha! to JPD?", "body": "We are looking at moving from Aha! to Jira Product Discovery and curious if any others have done the same and would be willing to share experience?\n" }

[ { "author": "Owen Friedrich", "body": "We moved from Aha to JPD. Aha was not supportive in giving us a full backup of our account due to our license so we just exported to CSV using reports and then used our Boomi Integration platform to cleanup the data before we imported into JPD using the Jira API. We decided to segment our Customer Feedback/Ideas into a separate JPD project. Normal roadmap items from Aha we put into a \"Roadmap\" project. The biggest thing we miss is the concept of \"hierarchy\" in Aha. JPD only has \"Ideas\" at a single level. But apparently they are working to address that to make it more similar to native Jira that has multiple Issue types.\n\nOverall we have been pleased with the move. JPD is a lot less complex, way more cost effective and the integration with Jira is way better then what we got with Aha.\n", "comments": [ { "author": "Michele Franklin", "body": "Thank you - I very much appreciate your feedback.\n" } ] }, { "author": "Dirk Lachowski", "body": "We moved from Aha! to Productboard and now finally to JPD. While JPD is still behind in feature completeness and i'm especially missing how insights could be created and organised in PB, all of this is more than outweighted by having every piece of information in one platform. In that journey, Aha! is the one tool that i miss the least. The one exception is maybe if you used customer voting in Aha! It's a quite ok feature, but then there's a really interesting talk by Tanguy about why there's no voting in JPD, so not having it is rather a feature (link: [https://youtu.be/6P7HBBQyQ5U?t=867\\&si=jxbD8XFa0jexHthK](https://youtu.be/6P7HBBQyQ5U?t=867&si=jxbD8XFa0jexHthK))\n", "comments": [ { "author": "Michele Franklin", "body": "Thank you, Dirk, for your response, greatly appreciated. Did you migrate data from Aha! or just start with a clean slate?\n" }, { "author": "Dirk Lachowski", "body": "We migrated data from Aha! to Productboard and then again from PD to JSD but manually and took it as an opportunity to get rid of stale ideas. We stretched that over a few months and migrated a handful of ideas each day (and there's still a few hundred sitting in PD - where they maybe just will stay. On the first migration from Aha! to PD, we just downgraded Aha! to a single user license to get some wiggle room and kept it for maybe another year.\n\nWhat i learned during the migration: There's not that one perfect tool. They all have their flaws. But hunting for the \"best\" is a direct road to chaos. Decide on some tools and then just live with them as long as possible. We have been Atlassian customers maybe 10 years ago, added Aha!, then moved to GitLab + Aha!, then replaced Aha! with Productboard. Then GitLab took a very wrong turn, we moved to GitHub, were deeply dissatisfied with issues / projects in GitHub, gave Atlassian a second try - and there we are. It's a completely different product from 10 years ago and the deep integration, especially between Jira and Confluence is a godsend and so so much better than notebooks in Aha!.\n\nThe moral? Had we just kept using Atlassian, we not only had saved a buttload of money but we would also still have all the data that we discarded on each migration. So, if you are already using Jira, add JSD and enjoy. It's maybe no the best tool, but great enough - and if you are using the full Atlassian suite, you'll get a lot for your money.\n" } ] } ]

{ "author": "S?bastien LIEVAIN", "title": "[JPD video analysis] How are Ideas segregated between the Global Roadmap and New Features", "body": "Watching at the [JDB video](https://youtu.be/Yp0q7YVYM4c?si=VVPgkgr0ZbixgiE2), I learned a lot on how JPD can be customised to implement an effective process to nurture Ideas and build a global and detailed roadmaps.\n\nThere is one aspect I don't understand: Ideas in the global roadmap and ones in the \"New Features\" of the \"User Feedback\" section seem to have the \"Boulder\" type. \nHow is the \"New Features\" configured (its filter) so that boulders Ideas from the global roadmap are not displayed in it ?\n\nSecond question: Ideas in the Global roadmap really seem to be of a different \"type\". \nIs there a plan to introduce a new entity to manage them ?\n\nTo support my feeling that they are different, we can see that they at least have the following particularities:\n\n* Should not be shown in the same views as Ideas\n* Should be possible to link them to actual Ideas for grouping, filtering, ...\n\nThanks!\n" }

[ { "author": "Tanguy Crusson", "body": "Hi [@S?bastien LIEVAIN](/t5/user/viewprofilepage/user-id/1749350) , I've added a couple of videos to the [FAQ](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378) to explain how to reproduce this configuration:\n\n*** ** * ** ***\n\n**How can we create a roadmap at 2 levels? (one with a list of themes, one for each theme?) - sort of like a hierarchy**\n\nDuring [this webinar](https://www.youtube.com/watch?v=Yp0q7YVYM4c) we've demonstrated how the JPD team uses a roadmap at 2 levels: one for the overall team, with broad themes, and one for each squad, with more details about each theme. Here's how to replicate this:\n\n[Demo: a roadmap with 2 levels](https://www.loom.com/share/292d59cf5f794e65a1f43ee12df79f6a)\n\nHere's a follow-up to this video, showing how you can show the list of ideas for each boulder when you open the boulder:\n\n[Demo: Show the list of ideas when opening a boulder](https://www.loom.com/share/b15167184c20400a9a59888ba2269a72?from_recorder=1&focus_title=1).\n\n*** ** * ** ***\n\nAnd yes, we are working on a solution for different types of ideas and their relationships. You can see the current status of the work here: <https://www.loom.com/share/1d360838826842d396ff57d8048dec59?sid=f3e3f16e-c69c-4ec7-b485-fc925309924e>\n", "comments": [ { "author": "Adrian_Lester", "body": "Fab to see the progress on this [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)\n" } ] }, { "author": "S?bastien LIEVAIN", "body": "Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312), thank you very much for taking the time to point me to the FAQ.\n\nI now understand that Boulders and Ideas were meant to implement a workaround for hierarchy between elements.\n\nLooking forward to test the future concept of different types of ideas and their relationships!\n\nRegards\n", "comments": null } ]

{ "author": "Erin Van Note Moore", "title": "Automation to pull an idea from archive back to parking lot after 6 months.", "body": "Looking to have an automation pull back ideas that were archived for review again after 6 months. \n\nArchiving ideas does not appear to be a status so the automation is eluding me.\n" }

[ { "author": "duncan_crowell", "body": "There is a video from the Bitbucket PM that setup automation to do this very thing which we have setup a similar approach, We follow this using actual \"Done\" status type called \"Not Now\" that every 3 months puts the item back in the backlog and flags it for review using a label.\n\nRather than me recreating and trying to take credit though check out the approach from the source :)\n\n<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/How-one-team-in-Atlassian-uses-Jira-Product-Discovery/ba-p/2452156>\n", "comments": [ { "author": "Erin Van Note Moore", "body": "Is there any way to see the automation? \nI have tried to replicate it based on description but I am getting errors that I can not transition the issue. \n\nI do not understand this as there is no issue security \nI have permission of project admin, creator and contributor. \n\n![Screenshot 2024-09-23 100108.png](https://community.atlassian.com/t5/image/serverpage/image-id/348763i256D96CD736B359A/image-size/large?v=v2&px=999 \"Screenshot 2024-09-23 100108.png\")![Screenshot 2024-09-23 100152.png](https://community.atlassian.com/t5/image/serverpage/image-id/348764i13CDF212752D0CA7/image-size/large?v=v2&px=999 \"Screenshot 2024-09-23 100152.png\")\n" } ] }, { "author": "Hermance NDounga", "body": "Hello,\n\nArchive isn't a status, it's controlled by a hidden field.\n\nThis JQL will give you the archived ideas which have been archived for 6 months :\n\n```\nupdated >= -180d and \"Idea archived[Dropdown]\" = Yes?\n```\n\nNow I think it would be tricky to automatically move them from the archive, because basically you'd need to clear out the field, and I'm not sure how to do this via Automation.\n\nBut as ducan suggested, you might now want to use archive if you are planning to unarhive every 6 month, and keep the archive for this that are really archived, like duplicates and done things.\n\nUsing the status parking lot instead, and smply creating a nudge to assignee to review them every 6 months, while filtering them out of your regular views (and why not create a dedicated view just showing up the ones in \"Parking lot\" status seems more convenient for your users\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n", "comments": null } ]

{ "author": "Mart Postma", "title": "Suggestion: display status field for Ideas in Jira Software", "body": "Hi JPD Team,\n\nA pretty basic suggestion, but it would be great to display the status of an Idea in Jira Software just like it did before when it was displayed as a linked issue.\n\nContext:\n\n![2024-09-18_10-10-41.png](https://community.atlassian.com/t5/image/serverpage/image-id/347912i8479519F1588897A/image-size/large?v=v2&px=999 \"2024-09-18_10-10-41.png\")\n\nThank you!\n" }

[ { "author": "Tanguy Crusson", "body": "Thanks [@Mart Postma](/t5/user/viewprofilepage/user-id/5313648) - we do plan to make the fields you see here for each idea configurable - it's on the roadmap.\n", "comments": [ { "author": "Mart Postma", "body": "Great stuff, thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) !\n" } ] } ]

{ "author": "Amy Christianson", "title": "Is it possible to attach an email to a Product Discovery item?", "body": "I have tried to send an email to a Product Discovery item via the Outlook add-on, and that didn't work. I downloaded the email and uploaded it as an attachment, which shows in the PD item as an attachment, but it's not viewable or downloadable. Is this a function that should work at this time?\n" }

[ { "author": "Hermance NDounga", "body": "Hello Amy,\n\nI'm guessing you've downloaded the email in .eml format with isn't compatible with Jira without the apps - and jpd doesn't support 3rd party apps as mentionned in [Known Limitation for Jira Product Discovery](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Known-limitations-of-Jira-Product-Discovery/ba-p/2069648) .\n\nIf you want to include the content of an email, I'd suggest to use the [Chrome extension](https://support.atlassian.com/jira-product-discovery/docs/learn-to-install-and-use-the-chrome-extension/) , where you undrline text and send it as an insight to an idea. Alternatively, you can export the email in PDF, this attachement type will work.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n", "comments": null } ]

[ "attachment", "email" ]

{ "author": "Fletcher Simer", "title": "How to implement a customer discussion forum and Idea Lab in Jira Service Management?", "body": "We are looking to implement a customer discussion board for our Jira Service Management customers, basically something similar to this Atlassian Community. We are also trying to implement an Idea Lab where they can submit ideas and other members of our customer community can vote on them so we can build a product roadmap based off highly requested features from the community. We would like these to be separate from the actual support issues that customers submit that require direct interaction from one of our support agents. Is this something that is available in Jira Service Management or maybe Confluence out of the box? There appear to be a fair number of apps out there that seem like they might do this, but ideally we don't want to pay for a separate product to achieve this. Has anyone set something like this up? If we do need to pay for a separate app/product, does anyone have one they would recommend? It would be great if both goals could be achieved by the same add-on if we had to purchase something else, but I having trouble figuring out what might best achieve these features for our community, and any recommendations would be greatly appreciated!\n" }

[ { "author": "Nick H", "body": "Hi [@Fletcher Simer](/t5/user/viewprofilepage/user-id/5558714) ,\n\nYou have opened a question with Jira Product Discovery when asking if the use case is available in Jira Service Management or maybe Confluence. Not sure if that was intended, but JPD should be able to cover a lot of that use case.\n\nThe discussion board could essentially be a JPD project where your users can create [ideas](https://www.atlassian.com/software/jira/product-discovery/guides/ideas/overview#what-is-idea), along with vote on others, add comments, [insights](https://www.atlassian.com/software/jira/product-discovery/guides/insights/overview#what-are-insights) and reactions.\n\n\\^ That would realistically be related to the [contributor role](https://www.atlassian.com/software/jira/product-discovery/guides/getting-started/user-roles-permissions) which is Free, but limited to those permissions.\n\nYou can review the [JPD pricing model](https://www.atlassian.com/software/jira/product-discovery/pricing) as well. For more on JPD in general to see if it's something that might meet your use case, we typically share these pages:\n\n* [Getting started with Jira Product Discovery](https://www.atlassian.com/software/jira/product-discovery/guides/getting-started/introduction#what-is-jira-product-discovery)\n* [Webinar recording](https://www.atlassian.com/webinars/software/get-started-jira-product-discovery)\n* [JPD Handbook](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Preview-of-the-new-Jira-Product-Discovery-handbook/ba-p/2784396)\n* [How to get started with Jira Product Discovery Webinar Q\\&A](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/How-to-get-started-with-Jira-Product-Discovery-Webinar-recording/ba-p/2375106)\n* [Frequently asked questions](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378) - about the product (how do I...?)\n* [How to uplevel your product discovery practice with Jira Product Discovery](https://www.youtube.com/watch?v=Yp0q7YVYM4c)\n\nHope that helps! Let us know if you have any questions about what's shared and mentioned above.\n", "comments": null } ]

{ "author": "Jodi Jones", "title": "Can you use voting in Jira Product Discovery with people who don't even have Jira access?", "body": "I'm getting my senior leadership team to prioritize our top initiatives for a quarter and need to have them spend their votes. However, they don't need, nor do they have Jira access in any capacity. Is it possible to capture votes without Jira access? If so, how? Thanks!\n" }

[ { "author": "Tanguy Crusson", "body": "Hi [@Jodi Jones](/t5/user/viewprofilepage/user-id/5499353) you can invite them to the project as \"contributors\". They will need an Atlassian account (which is free) and won't need a Jira license. They won't be able to access the other parts of Jira.\n\nThen you create a view with the list of ideas you'd like their input on, and you add fields to let them comment and vote.\n\nHere's a step by step demo for how to set that up: <https://www.loom.com/share/b5001bc742c0494d81d44d86f1fef89f>\n", "comments": [ { "author": "Jodi Jones", "body": "Thank you!!!!!!!\n" } ] } ]

[ "voting" ]

{ "author": "Jenny Hert", "title": "Special Field: Custom Formula", "body": "Hi together,\n\nI would like to publish a board using the \"special field\" \"custom formula\". Is it planned to support this field in the near future?\n\nSource that it is not supported is stated below. \nBest\n\nJenny\n\n<https://confluence.atlassian.com/jpdkb/error-when-trying-to-publish-a-view-in-jira-product-discovery-1346052400.html>\n" }

[ { "author": "Hermance NDounga", "body": "Hi Jenny,\n\nDue to technical constraints, we aren't able to display this field on Published views at the moment. We have this item in our roadmap, but with no planned date yet.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n", "comments": null } ]

{ "author": "Lance Molyneaux", "title": "Why are my other JPD ideas being linked as delivery tickets (rather than just a linked idea)?", "body": "Could be a bug but I'm also new and could be doing something wrong: Why are some ideas being linked as a \"Linked issue\" and others being linked as a \"Delivery ticket\". Both are JPD ideas and they look pretty identical to me and in both instances I used the + button there in the Linked Issues section in the Overview tab. Not sure what other info is useful to help troubleshoot, let me know and I'm happy to supply it.\n\nIt's because I was using the wrong link relationship / dependency.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347642iE4F688252B05CB77/image-size/large?v=v2&px=999 \"image.png\")\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347641i1537EAB5B0CED663/image-size/large?v=v2&px=999 \"image.png\")\n" }

[ { "author": "Tanguy Crusson", "body": "Hi [@Lance Molyneaux](/t5/user/viewprofilepage/user-id/5594038) that is correct - you link delivery tickets using the \"implements/is implemented by\" issue link type\n", "comments": null } ]

{ "author": "Eric Poe", "title": "How can I define reusable scripts and run them in parallel for a branch", "body": "Given the following pipeline configuration, the [Pipeline Validator](https://bitbucket.org/product/pipelines/validator) claims it is good but the pipeline gives an error: \\`\\[pipelines \\> branches \\> FOO-10751-snapshot-used-as-clean-source \\> 0 \\> parallel \\> steps \\> 0\\]. The step section is empty or null.\\`\n\n* Am I wrong? How can I fix this?\n* Is the pipeline runner wrong?\n* Is the Pipeline Validator wrong?\n\n```\ndefinitions:\n steps: # Note: the \"&\" is a yaml anchor that allows reusing this particular step\n - step: \n name: &PHP-Code-Quality\n image: foo/php-ci:1\n script:\n - |\n php bunch-of-stuff.php\n - step:\n name: &JS-Code-Lint\n image: node:18\n script:\n - |\n npx bunch-of-stuff\n - step:\n name: &Update-Snapshot\n runs-on:\n - server.test\n - self.hosted\n - linux.shell\n script:\n - bunch-of-stuff.sh\npipelines:\n default:\n - parallel:\n steps:\n - step: *PHP-Code-Quality\n - step: *JS-Code-Lint\n - step: *Update-Snapshot\n branches:\n FOO-10751-snapshot-used-as-clean-source:\n - parallel:\n steps:\n - step: *PHP-Code-Quality\n - step: *JS-Code-Lint\n - step: *Update-Snapshot\n```\n\nEventually, I will want to use a specific branch for staging a release via Pipelines. This is a preliminary step towards that goal.\n" }

[ { "author": "Theodora Boudale", "body": "Hi Eric and welcome to the community!\n\nThere is a bug with the validator and it doesn't show any errors when yaml anchors are used.\n\nI think the culprit for the error you see is that you are using the anchors in the step name, instead of after - step:\n\nCan you try adjusting the definitions as follows, and let me know if it works?\n\n```\ndefinitions:\n steps: # Note: the \"&\" is a yaml anchor that allows reusing this particular step\n - step: &PHP-Code-Quality\n name: PHP-Code-Quality\n image: foo/php-ci:1\n script:\n - |\n php bunch-of-stuff.php\n - step: &JS-Code-Lint\n name: JS-Code-Lint\n image: node:18\n script:\n - |\n npx bunch-of-stuff\n - step: &Update-Snapshot\n name: Update-Snapshot\n runs-on:\n - server.test\n - self.hosted\n - linux.shell\n script:\n - bunch-of-stuff.sh\n```\n\nKind regards, \nTheodora\n", "comments": [ { "author": "Eric Poe", "body": "That was it. Thank you!\n" }, { "author": "Theodora Boudale", "body": "You are very welcome! Please feel free to reach out if you ever need anything else!\n" } ] }, { "author": "Peter Falck Grony", "body": "Hello Eric, \n\nI didn't know about the Pipeline Validator, so I can't speak to who is wrong between that and the runner. However, I can share that the pipelines in my company looks like this to re-use steps:\n\n```\naliases:\n - &build_and_test\n name: Build and test\n image: osrf/ros:noetic-desktop-full-bionic\n script:\n - apt update -y\n - apt install git ssh -y\n - git clone git@bitbucket.org:<redacted>/bitbucket-ros.git\n - bitbucket-ros/prepare-workspace.bash\n - bitbucket-ros/build.bash\n - bitbucket-ros/test.bash\n\n - &deploy\n name: Deploy\n image: osrf/ros:noetic-desktop-full-bionic\n deployment: production\n artifacts:\n - \"*.deb\"\n script:\n - apt update -y\n - apt install git ssh -y\n - git clone git@bitbucket.org:<redacted>/bitbucket-ros.git\n - bitbucket-ros/binarize.bash\n - bitbucket-ros/upload.bash\n - bitbucket-ros/docs.bash\n - bitbucket-ros/trigger-upstream-projects.py\n\npipelines:\n default:\n - step:\n <<: *build_and_test\n - step:\n <<: *deploy\n trigger: manual\n\n pull-requests:\n '**':\n - step:\n <<: *build_and_test\n\n tags:\n '**':\n - step:\n <<: *build_and_test\n - step:\n <<: *deploy\n```\n\n<br />\n\nBiggest difference seems to be that we have \\`aliases\\` instead of definitions at the top and we use \\`\\<\\<: \\*anchor\\` to get the anchor. \n\nNote: I have found, when trying things out I found on the internet, that Bitbucket is not following standards for Markdown and Yaml - It's a mess. And Yaml in itself is also a mess... You may enjoy reading: [The yaml document from hell](https://ruudvanasseldonk.com/2023/01/11/the-yaml-document-from-hell?)\n", "comments": [ { "author": "Eric Poe", "body": "Nice. I'm not familiar with \\`\\<\\<:\\` so I'll look into it.\n" } ] } ]

[ "bitbucket-pipelines" ]

{ "author": "Suzanne", "title": "Bitbucket Pipelines: Using PS, how to use variables in JSON message", "body": "Hello, I'm sending an alert to JSM/OpsGenie via PS Invoke-RestMethod in my Bitbucket pipeline. I'm trying to use variables in the JSON message. It works when I hard-code the value in the JSON message, the alert is updated in JSM. When I replace the value with a Bitbucket variable, it doesn't work. I do not get an error nor is JSM getting the alert. Does anyone have any ideas? I've tried using different combinations of double and single quotes as well as curly braces around the variable name but no luck. Thank you, Suzanne\n\nExample: \"id\":\"$env:TEAM_ID\"\n\n```\n- Invoke-RestMethod -Method Post -ContentType 'application/json' -Uri \"https://api.atlassian.com/jsm/ops/api/$env:CLOUD_ID/v1/alerts\" -Headers $HEADER -Body '{ \"message\":\"Deployment failed - Test\", \"responders\":[ { \"id\":\"$env:TEAM_ID\", \"type\":\"team\" } ], \"visibleTo\":[ { \"id\":\"$env:TEAM_ID\", \"type\":\"team\" } ], \"alias\":\"Test 123 alert\", \"description\":\"Deployment pipeline test\", \"priority\":\"P1\" }'\n```\n" }

[ { "author": "Patrik S", "body": "Hey [@Suzanne](/t5/user/viewprofilepage/user-id/5564247) ,\n\nthank you for reaching out to Community!\n\nIn PowerShell, variables inside double-quoted strings are expanded, but only if they are not within single quotes. Your JSON body is enclosed in single quotes, which means that variables are not being expanded.\n\nI would suggest construct the JSON body as a PowerShell object and then convert it to JSON using `ConvertTo-Json` :\n\n```\n$body = @{\nmessage = \"Deployment failed - Test\"\nresponders = @(\n@{\nid = $env:TEAM_ID\ntype = \"team\"\n}\n)\nvisibleTo = @(\n@{\nid = $env:TEAM_ID\ntype = \"team\"\n}\n)\nalias = \"Test 123 alert\"\ndescription = \"Deployment pipeline test\"\npriority = \"P1\"\n}\n\nInvoke-RestMethod -Method Post -ContentType 'application/json' -Uri \"https://api.atlassian.com/jsm/ops/api/$($env:CLOUD_ID)/v1/alerts\" -Headers $header -Body ($body | ConvertTo-Json)\n```\n\nCould you try that approach and let us know how it goes ?\n\nShould you have any questions, feel free to ask.\n\nThank you, [@Suzanne](/t5/user/viewprofilepage/user-id/5564247) !\n\nPatrik S\n", "comments": [ { "author": "Suzanne", "body": "Thank you Patrik. I resolved my issue by concatenating a double and single quote on each side of the variable: {\"id\":\"' + $env:TEAM_ID + '\"}\n" } ] } ]

[ "bitbucket", "cloud", "json", "pipelines-cloud" ]

{ "author": "Valeriu Ghisoiu", "title": "Important! Windows Runner build can have a shorter path?", "body": "Hello Atlassian,\n\nCan we overcome the long name folders where the build is cloned from the remote repo in the CI/CD pipelines? It makes my paths of the deepest files to have 259 paths in Windows. \nThe maximum is 260 (even if I enable the long paths is not working) (Windows limitations).\n\n**eg: C:\\\\CICD\\\\tmp\\\\{runner-uuid}\\\\8547119988257\\\\build**\n\nCan we at least make the folders names shorter??? (I can use only 7 characters CICD\\\\tmp :(. This is not ideal.\n\nNeed BIG HELP on this, I can't rename the files in submodules.\n\nWarm regards,\n\nValeriu\n" }

[ { "author": "Theodora Boudale", "body": "Hi Valeriu,\n\nThe part after **C:\\\\CICD\\\\tmp** in the path is the UUID of the runner (just a heads up, I edited it in your post for privacy reasons). The part **8547119988257** is based on the EPOCH time when the build starts. These parts cannot be edited, however there are ways to resolve the issue.\n\nYou can configure Git on your Windows machine to allow paths of 4096 characters. You can do this by running the following command from Git Bash or another terminal application:\n\n```\ngit config --global core.longpaths true\n```\n\nThis config will apply to the currently logged in Windows user, since it has the --global flag.\n\nAnother option is to change the default 260 character limit in the Windows registry. You can read more info on how to do this here:\n\n* <https://confluence.atlassian.com/bamkb/git-checkouts-fail-on-windows-with-filename-too-long-error-unable-to-create-file-errors-867363792.html>\n\nThis knowledge base article is about Bamboo, but it concerns the same issue, so the info there should help with the issue on Bitbucket's Windows runner.\n\nPlease feel free to let me know if this helps or if you're still facing issues.\n\nKind regards, \nTheodora\n", "comments": [ { "author": "Valeriu Ghisoiu", "body": "Hello Theodora,\n\nThank you very much for all the help and suggestions, and also for editing the sensitive data.\n\nLuckily or Unfortunately everything that you proposed I already tried.\n\nThis is why I ended up here as a \"last hope\".\n\nI added \"**git config --global core.longpaths true** \" in my yaml file \nI changed the windows registry to use long paths and all solutions searched.\n\nUnfortunately I found out that Microsoft Windows solved in 2024 only half of the issue, because they didn't update the API for File Manager (file explorer) to really use the long paths, so it is still limited to 260. \nThis means that powershell, cmd are using maximum 260. \nThis is the reason why I asked Atlassian if there is any possibility to shorten the path of the runner temporary file :(.\n\nI only have 7 characters left up to 260 and is not enough.\n\nMaybe there is a possibility that the runner is using something like Total Commander instead of Windows file Manager and that will solve the issue, because TC has the updated API of windows with longpaths.\n\n<br />\n\nI hope and wish so much to help me with this matter and also I think it is very important for Atlassian if can offer a help or work-around on this matter it can win a lot in front of other competitors.\n\nLooking forward to your answer.\n\nKind regards, \nValeriu\n" }, { "author": "Theodora Boudale", "body": "Hi Valeriu,\n\nI have tested the solution with\n\n```\ngit config --global core.longpaths true\n```\n\nand it works well for me as long as the path is less than 4096 characters.\n\nI would like to ask a few questions:\n\n**1.** Is the longest path of your files less than 4096 characters or is it longer?\n\n**2.** If you log in to this Windows machine with the Windows user you use to log in to start the runner, can you check the file **.gitconfig** in the home directory of this user? Does this file contain an entry like the following?\n\n```\n[core]\n? ? longpaths = true\n```\n\nIf not, can you execute the command **git config --global core.longpaths true** on PowerShell, outside of the runner?\n\nThen ensure that the entry is in the **.gitconfig** file, and run another build. Do you see the same error that the filename is too long?\n\n**3.** What version of Git and PowerShell are you using on this machine, and what is the version of Windows?\n\nKind regards, \nTheodora\n" }, { "author": "Valeriu Ghisoiu", "body": "Hi Theodora,\n\nLet's break it down.\n\n**1.** Yes it is less, more exactly I would need 280-300 characters, I tried to minimize and it was working for 259 (but I don't want to use locations like C:\\\\a\\\\b\\\\c That is impossible to work :(. I am working on windows 11 and 10, both didnt work\n\n**2.** Yes it exists there already, (along side other core options or a path to OpenSSH - hope is not influencing). I ran the runner on 3 different computers with windows and enabled long paths in windows and git, none was working :(( \n\n**3.**\n\n- Git version 2.38.1.windows.1\n\n- powershell 5 (the basic from windows 11/10)\n\n- Windows 11 (and also tried on windows 10). \n\n(Are the same versions for you too?)\n\n<br />\n\nKind regards,\n\nValeriu\n" }, { "author": "Theodora Boudale", "body": "Hi Valeriu,\n\nThank you for the info.\n\nI tested this on a Windows 10 machine, which happens to have the same version of Git and PowerShell as yours.\n\nOne additional thing to check is if you're using the latest version of the runner, which is 3.1.0 at the moment. If you do, I would suggest creating a ticket with the support team (since you have access to a workspace on a paid billing plan) for further investigation, so that we see if we can find a solution. The next thing I would want to check is your build logs, something that I cannot do without a support ticket.\n\nYou can create a ticket via <https://support.atlassian.com/contact/#/>, in \"What can we help you with?\" select \"Technical issues and bugs\" and then Bitbucket Cloud as product. When you are asked to provide the workspace URL, please make sure you enter the URL of the workspace that is on a paid billing plan to proceed with ticket creation.\n\nPlease provide in the support ticket description the URL of a failed build and mention that you have tried the core.longpaths setting in the git config and editing the Windows registry. The support ticket will be visible to you and Atlassian staff only, so anything you post there won't be publicly visible.\n\nPlease feel free to let me know if you have any questions.\n\nKind regards, \nTheodora\n" }, { "author": "Valeriu Ghisoiu", "body": "Hi Theodora,\n\nIf there is not too long can you also break down again all the steps that you followed? Those 3 main ones I always followed on all my 3 computers and still the long path didn't worked even if everything was enable for long paths. Maybe I miss some small detail.\n\nI am using the 3.1.0 runner, but I didn't adjust any setting to it, I use it basic as Bitbucket is suggesting me (the 4 commands).\n\nRelated to the ticket I will have to analyse, and then I come back. If it is private then maybe will be no issue, but I have to think. (There is no other alternative of private messages?)\n\nKind regards,\n\nValeriu\n" }, { "author": "Theodora Boudale", "body": "Hi Valeriu,\n\nOf course. First, I created a repo and in it a folder with a very long name (and a file inside it) to reproduce the issue.\n\nI created a Windows runner. I started PowerShell on my Windows machine as an Administrator (right click \\> **Run as administrator**), and then I used the 4 commands provided by Bitbucket to download and start the runner.\n\nThen I set up Pipelines in the repo and ensured that the step of my pipeline would use the Windows runner. During the **Build setup** of my build I got the error \"Filename too long\".\n\nThen, I opened a new PowerShell window on the Windows machine where the runner was running, and I ran the command\n\n```\ngit config --global core.longpaths true\n```\n\nAfterwards, I double-checked the .gitconfig in the home directory of my Windows user to see that the following option was there\n\n```\n[core]\n longpaths = true\n```\n\nThen, I reran the Pipelines build that failed with this error, and this time the Build setup completed successfully.\n\n<br />\n\nThere is no option for private messaging, the support ticket is the only way we have for a conversation that is not public. If you don't want the support team to access your repo, you can say so in the ticket and provide any logs asked by support in the ticket. You can also request a video call with the team so that you have a screenshare and go through your configurations.\n\nKind regards, \nTheodora\n" }, { "author": "Valeriu Ghisoiu", "body": "Hi Theodora,\n\nThank you for the brief of your steps.\n\nIt seems so simple, my repository has multiple submodules and those are having very long paths.\n\nI perform in my code script a \"git submodule update --init --recursive\" and then if I want to use the file in the very long path it says \"file not found\", or other cases \"file read only\", where again windows after 260 characters, the internet security lock the access to some files.\n\nSo basically I did the same as you, is just that my repo is more complex using submodules. And also needed to use and change the files in the long path.\n\nDo you use in the yaml file any command that uses the**\\\\\\\\?\\\\** C:\\\\\\<folders\\> ? Because apparently to handle long paths in windows you have to use **\\\\\\\\?**\\\\ prefix.\n\nI like the possibility of a video call, but when I decide I will put also a ticket for support.\n\nKind regards,\n\nValeriu\n" }, { "author": "Theodora Boudale", "body": "Hi Valeriu,\n\nThank you for the info, I believe what you shared is important. Setting the git config option core.longpaths to true will prevent issues during a git clone. However, based on what you said, it looks like you are not receiving an error during clone in the Build Setup or during submodule update, but when running a different command. Is that correct?\n\nMy build is not doing anything with the files, I just executed some echo and dir commands. We'd need to know what command is failing to troubleshoot further. If you feel comfortable sharing here, I can look into it. Otherwise, you can share in a support ticket (if you'd like to create one).\n\nKind regards, \nTheodora\n" }, { "author": "Valeriu Ghisoiu", "body": "Hi Theodora,\n\n\"*based on what you said, it looks like you are not receiving an error during clone in the Build Setup or during submodule update, but when running a different command. Is that correct*?\" -\\> it is happening in both ways. This means that when the submodules are updated (in the pipe process) they can't be cloned/pulled in the long paths (which later I need to use them, but they are not there).\n\nI think that the answer is Yes, because I run the command of \"git module update\" (init, recursive) using a py script, not in the yaml file directly (but I remember I tried also to update through the yaml and it still had issues by cloning everything but a couple of long path files. \n\nIf I start a ticket will be a colleague of yours or you? I think it would be easier because you already know the problem :).\n\nKind regard,\n\nVale\n" }, { "author": "Theodora Boudale", "body": "Hi Valeriu,\n\nIt will be a colleague of mine, I don't work on support tickets. I can create the support ticket on your behalf if you like, so that I add a summary of what we have discussed here. Would you prefer that?\n\nKind regards, \nTheodora\n" }, { "author": "Valeriu Ghisoiu", "body": "Hi Theodora,\n\nIf it is possible to do that it would be really kind and useful to include also a summary of what we have discussed yes, I would prefer that,\n\nI very much appreciate it!\n\nKind regards,\n\nValeriu\n" }, { "author": "Theodora Boudale", "body": "Hi Valeriu,\n\nOf course, I created a support ticket on your behalf. You should have received an email with a link to the ticket, and you can also see the ticket here (after you log in with the email address of your community account):\n\n* <https://support.atlassian.com/requests/>\n\nPlease note:\n\n* It's important to know the exact commands you are executing in your script up until you get the error, and the output of these commands. If you don't feel comfortable sharing in the ticket the URL of a failed build with this issue, could you please post the commands from your yml file's script (if that command is a script, please share the script's commands) and the output in the build log? \n\n I have shared a summary of what we discussed in an internal comment in the ticket, but my colleague will also need the above info to investigate. \n\n* We provide 9/5 regional support. I created the ticket with a timezone based on your company's address that we have on file. You can see the ticket's timezone if you scroll down to the bottom, there is a field \"Customer Timezone\". If that doesn't correspond to your timezone, please let us know in a comment so that my colleague changes it and you receive support from a team closer to you.\n\nPlease feel free to reach out if you have any questions.\n\nKind regards, \nTheodora\n" } ] } ]

[ "bitbucket-cloud", "cicd", "cloud", "runner", "windows", "windowsrunner", "yaml" ]

{ "author": "Mohammad", "title": "Issue: Missing Files in Build Output (Bitbucket Pipelines)", "body": "Hello Atlassian community,\n\n**Any one can help?**\n\nI am experiencing an issue with my Flutter web build pipeline on Bitbucket. When I run the `flutter build web --web-renderer canvaskit --release` command locally, the `build/web` directory contains all necessary files and folders, including the `assets` directory and the `.env` file that I manually copy into the directory after the build. However, when running the same pipeline on Bitbucket, the build output is incomplete. The `build/web` directory on the Bitbucket server does not include the `assets` directory and the `.env` file, which are essential for my deployment.\n\n#### **Pipeline Details:** {#toc-hId-372599430}\n\n* I'm using the `instrumentisto/flutter:latest` Docker image in my pipeline to build the Flutter web application.\n* The `.env` file is located in an external repository (`env-configs`), and I attempt to copy it into the `build/web` directory after the build step.\n* The pipeline proceeds without errors during the build process, but when I check the output, some critical files and directories (like `assets` and the `.env` file) are missing.\n\n#### **Key Pipeline Steps:** {#toc-hId--1434855033}\n\n1. **Install SSH Key**: Pulls private repositories.\n2. **Clone Environment Variables Repo** : Fetches environment-specific config files, including `.env`.\n3. **Build Flutter Web** : Executes the `flutter build web` command.\n4. **Copy `.env` File** : Attempts to copy the `.env` file from `env-configs` to `build/web`.\n5. **Check Build Output** : Lists the contents of `build/web` to ensure all files are present.\n6. **Deploy to FTP** : Uses `atlassian/ftp-deploy` pipe to upload the build output.\n\n#### **What Works Locally:** {#toc-hId-1052657800}\n\n* When I run `flutter build web --web-renderer canvaskit --release` on my local machine, the `build/web` directory includes:\n * The `assets` directory (with all required assets).\n * The `.env` file (copied manually after the build).\n * canvaskit foder\n * and other files\n\n#### **What Doesn't Work on Bitbucket:** {#toc-hId--754796663}\n\n* The `assets` directory and `.env` file are missing from the `build/web` directory after the build step on the Bitbucket server, leading to incomplete deployment.\n\n#### **Troubleshooting Steps Taken:** {#toc-hId-1732716170}\n\n* I've added a step to manually create the `build/web/assets` directory before copying the `.env` file:\n\n- mkdir -p build/web/assets\n\n- cp /env/.env.dev build/web/.env\n\n* I've tried listing the contents of the `build/web` directory after the build step, but the necessary files and folders are still missing.\n* I've considered potential differences between my local environment and the Bitbucket Docker environment, but I'm not sure what might be causing the inconsistency.\n\n#### **Questions:** {#toc-hId--74738293}\n\n1. Is there any known issue with the `instrumentisto/flutter:latest` Docker image that could cause certain files (like the `assets` directory) to be excluded from the build output?\n2. Could there be a permission issue or a file system limitation on Bitbucket Pipelines that is preventing the `.env` file and `assets` directory from being copied or generated properly?\n3. Is there a specific configuration I need to modify in the pipeline to ensure the `build/web` directory mirrors my local build output exactly?\n\n**Output when run build command on local device**\n\nassets,canvaskit,icons,js_lib,.last_build_id,crypto_utils,favicon,flutter,flutter_bootstrap,flutter_service_worker,index.html,main.dart,manifest.json,version.json\n\n**Output when run build command on bitbucket**\n\nindex.html,jcrypto_utils,faveicon,icons,js_lib,manifest.json\n\nAny insights or suggestions would be greatly appreciated!\n\nThanks!\n" }

[ { "author": "Theodora Boudale", "body": "Hi Mohammad,\n\nYou list 6 **Key Pipeline Steps**. Are these separate steps defined as such in your bitbucket-pipelines.yml file?\n\nFor builds running on Atlassian's infrastructure or with a Linux Docker self-hosted runner, ++each step runs on a separate Docker container++. For every step of your build, a Docker container starts using the image you have specified in your bitbucket-pipelines.yml file. The repo is cloned in the build container, and then the commands of the step's script are executed. When the step finishes that Docker container gets destroyed. The same process is repeated for subsequent steps.\n\n++Files you generate during one step are not available in subsequent steps++, unless you define them as artifacts in your bitbucket-pipelines.yml file:\n\n* <https://support.atlassian.com/bitbucket-cloud/docs/use-artifacts-in-steps/>\n\nSo, if your build step generates certain files and folders, you'll need to define them as artifacts so that they are available to next steps. Additionally, try running the command that lists the contents of the **web** folder in the same step where you run the **flutter build web** command, to check what files and folders are generated right after the command runs.\n\nA few notes also regarding your steps:\n\n* It doesn't make a lot of sense to have a separate step for 4. and 5. This is similar to spinning up a virtual machine for the sole purpose of copying a file or running an **ls** command. \n\n* The same might be true for steps 1 and 2. If steps 1 and 2 pull dependencies you need in order to build and do nothing else, it might make more sense to perform these tasks in the build step, number 3.\n\nPlease feel free to reach out if you have any questions!\n\nKind regards, \nTheodora\n", "comments": [ { "author": "Mohammad", "body": "[@Theodora Boudale](/t5/user/viewprofilepage/user-id/818086) ,\n\nthx very much now i know where my problem and i fixed it ??\n" }, { "author": "Mohammad", "body": "[@Theodora Boudale](/t5/user/viewprofilepage/user-id/818086) ,\n\nOn my local machine, the build output folder contains the `assets` and `canvaskit` directories, along with other files. However, when I run `ls -la web` on the Bitbucket server during the pipeline step, the output does not match and fails to show these files and directories. As a result, when proceeding to the upload step, I cannot find all the required files, which is causing the site not to start.\n\n```\nBuild Flutter Web Application\n```\n\nI have reached #91 bitbucket_build_number so far nothing is complete although the pipes are being completed properly. ?\n" }, { "author": "Theodora Boudale", "body": "It's good to hear that the issue is fixed, Mohammad! Please feel free to reach out if you ever need anything else!\n" } ] }, { "author": "Mohammad", "body": ".\n", "comments": null } ]

[ "android", "bitbucket", "code", "jira", "pipelines-unknown-hosting-type", "unknown-hosting-type", "web" ]

{ "author": "Suzanne", "title": "Bitbucket Pipelines: JSM Alerts via PS Invoke-RestMethod", "body": "We're trying to send an alert to JSM from Bitbucket Pipelines but receiving a \"401 Unauthorized\" error. Has anyone had any success authenticating from Bitbucket Pipelines to the JSM API using Powershell? Any ideas what I'm missing?\n\nPipeline code:\n\n```\n- $PAIR = [System.Text.Encoding]::UTF8.GetBytes(\"$env:API_USER:$env:API_TOKEN\") \n\n- $HEADER = @{\"Authorization\" = \"Basic \" + [System.Convert]::ToBase64String($PAIR)} \n\n- Invoke-RestMethod -Method Post -ContentType 'application/json' -Uri \"https://api.atlassian.com/jsm/ops/api/xxxxxxxxxxxxxxxxxxxxxxxxxx/v1/alerts\" -Headers $HEADER -Body '{ \"message\":\"Deployment failed - Test\", \"responders\":[ { \"id\":\"xxxxxxxxxx\", \"type\":\"team\" } ], \"visibleTo\":[ { \"id\":\"xxxxxxxxxx\", \"type\":\"team\" } ], \"alias\":\"test3\", \"description\":\"Deployment test\", \"priority\":\"P1\" }'\n```\n\nTriggers 401 Unauthorized:\n\n![Unauthorized.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/342036i03DCD22FB8C9962C/image-size/large?v=v2&px=999 \"Unauthorized.PNG\")\n" }

[ { "author": "Patrik S", "body": "Hey [@Suzanne](/t5/user/viewprofilepage/user-id/5564247) ,\n\nwelcome to the Community!\n\nThe error message indicates an authentication issue, meaning the credentials are either invalid or not configured correctly in your script.\n\nOne difference I could spot is that in the first command you referenced the variables (API_USER and API_TOKEN) with the **$env:** prefix which is required in Windows environment. However, in the second and third command you didn't provide the **$env:**prefix when referencing the variables PAIR and HEADER.\n\nThis may have caused the variable to not be used, and since those variables contains the authentication details, if they were not correctly referenced, that would explain the 401 authentication error.\n\nWith that in mind, I would recommend first trying to execute that script locally on your Windows machine to confirm if it's working properly and make the necessary adjustments. Once the script is working locally, you can update your Pipelines YAML file to match.\n\nI hope that helps! Let us know in case you have any questions.\n\nThank you, [@Suzanne](/t5/user/viewprofilepage/user-id/5564247) !\n\nPatrik S\n", "comments": [ { "author": "Suzanne", "body": "Hi Patrik, thank you for your suggestions. I was able to resolve my issue with [Solved: Invoke-WebRequest API error 401 (Unauthorized) (atlassian.com)](https://community.atlassian.com/t5/Jira-Work-Management-Questions/Invoke-WebRequest-API-error-401-Unauthorized/qaq-p/1492469)\n\nThank you,\n\nSuzanne\n" } ] } ]

[ "cloud", "invoke-restmethod", "jsm", "pipelines-cloud" ]

{ "author": "Mees Kluivers", "title": "Do image digests work in pipes?", "body": "When providing an image for example like this:\n\n- pipe: sonarsource/sonarqube-scan:2.0.1@sha256:f559720fcbb3bc355b9599666525c3ad80d6b6ab25ecd53aabb029aa583139a \nWe get an error in the pipeline: \n\n##### Configuration error {#toc-hId--1447409359}\n\nIt looks like you tried to use a pipe in your bitbucket-pipelines.yml that doesn't exist. Check the name of the pipe and try again.\n\n(pulling this image locally works without any problems)\n\n*** ** * ** ***\n\nBut using something like:\n\n- pipe: sonarsource/sonarqube-scan:2.0.1 \n\nDoes work without any problems. Is there any reason why not to allow to use these digests to improve security?\n" }

[ { "author": "Patrik S", "body": "Hey [@Mees Kluivers](/t5/user/viewprofilepage/user-id/5551723) ,\n\nand welcome to the Community!\n\nUsing digests in the pipe image definition is actually possible, but the syntax is slightly different from what you shared in your description.\n\nWhen defining a custom docker image as a pipe, you need to prepend it with docker://:\n\n```\npipe: docker://<DockerAccountName>/<ImageName>:<version>@<sha256> \n```\n\nEssentially, every pipe is a Docker container with an entry point script that contains the logic.\n\nFollowing is an example of how it would look like using the sonarqube scan image you mentioned: \n\n```\n- step:\n name: Test pipe\n script:\n - echo \"Test\" \n - pipe: docker://sonarsource/sonarqube-scan:2.0.1@sha256:f559720fcbb3bc355b9599666525c3ad80d6b6ab25ecd53aabb029aa583139a7\n variables:\n - <PIPE VARIABLES>\n```\n\nReference: [Custom pipes](https://support.atlassian.com/bitbucket-cloud/docs/write-a-pipe-for-bitbucket-pipelines/#Step-11---Use-your-new-complete-pipe-)\n\nI hope that helps! Should you have any questions, feel free to ask.\n\nThank you, [@Mees Kluivers](/t5/user/viewprofilepage/user-id/5551723) !\n\nPatrik S\n", "comments": [ { "author": "Mees Kluivers", "body": "Thanks! I guess the docs are not clear enough about this.\n\nFollowing this logic, would both definitions not be 'custom' pipes? Why should it work without prefixing it with 'docker://' without a hash, but won't it work when adding the hash?\n" } ] } ]

[ "bitbucket-pipelines" ]

{ "author": "Bitwise DEVS", "title": "Bitbucket Pipeline Cloud step size bug?", "body": "We initially tried 4x step size in a parallel steps and it works, however after changing it back to 2x in an attempt to save build times and returning it once again to 4x due to realization that the build can no longer work with low spec environment. The step is now having error.\n\n![Screenshot 2024-07-13 at 8.15.33?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335441i333689B9BEB9561B/image-size/large?v=v2&px=999 \"Screenshot 2024-07-13 at 8.15.33?PM.png\")\n\n> ##### Configuration error {#toc-hId--1448358734}\n>\n> The size '4x' in your bitbucket-pipelines.yml file is outside the allowed range. Please specify either '1x' or '2x'.\n\nI was able to rerun a 4x size step. Clearly this seems to be a bug.\n" }

[ { "author": "Bitwise DEVS", "body": "This issue no longer happens after closing a PR and creating a new one. It seems that a push and merge on a branch with existing PR where it triggers a pipeline can cause the above issue.\n", "comments": null } ]

[ "cloud", "pipelines-cloud" ]

{ "author": "Justin Spalti", "title": "Pipeline config to allow concurrent deployments to same environment", "body": "I have a custom pipeline for each of my applications. They are structured in a way which they do not affect each other. I have four different deployment environments (dev, qa, etc). There are deployment variables which differ between each environment. In trying to see if there's a way to deploy different pipelines to the same environment at the same time.\n\nApp A - Deploy to QA\n\nApp B - Deploy to QA\n\n<https://support.atlassian.com/bitbucket-cloud/docs/deployment-concurrency-control/>\n\nI've read that, but it seems reasonable to allow concurrent deployments to the same environment. Assuming those concurrent deployments are for different pipelines/applications. I'd be ok with going down an alternative path if there is one. It takes too long to deploy our apps one after the other.\n\nAdditional Details: I'm using windows runners. I have multiple runners on my build machine.\n" }

[ { "author": "Theodora Boudale", "body": "Hi Justin,\n\nI'm afraid that there is no config to allow concurrent deployments to the same environment. I can create a feature request for our development team to consider, please feel free to let me know if you'd like me to do that.\n\nYou could work around this issue in one of the following two ways:\n\n* Create and use multiple deployment environments. For example, instead of QA, create environments QA-A, QA-B etc.\n* Stop using deployment environments and use Repository variables instead (with different variable names for each environment).\n\nKind regards, \nTheodora\n", "comments": null } ]

[ "bitbucket-cloud", "cloud" ]

{ "author": "Sridevi S", "title": "I am integrating sonar to my bitbucket pipeline.", "body": "I am integrating sonar to my bitbucket pipeline. I am getting 2 pipelines build if i am integrating. my branch pipeline is succeeding without any error. my PR pipeline fails at test why and what is the difference between branch and PR Pipeline\n" }

[ { "author": "Theodora Boudale", "body": "Hi [@Sridevi S](/t5/user/viewprofilepage/user-id/5531270) and welcome to the community!\n\nA branch pipeline will clone only that specific branch in the Docker container where the build is running. So, the build will run on the source code of that branch:\n\n* <https://support.atlassian.com/bitbucket-cloud/docs/pipeline-start-conditions/#Branches>\n\nA pull-requests pipeline behaves differently. It will clone the source branch of the PR, and then it will merge the destination branch of the PR into the source branch (all this happens in the Docker container where the build is running, and not on the Bitbucket repo). So, the build will run on the merged code:\n\n* <https://support.atlassian.com/bitbucket-cloud/docs/pipeline-start-conditions/#Pull-Requests>\n\nPlease feel free to reach out if you have any questions.\n\nKind regards, \nTheodora\n", "comments": null } ]

[ "bitbucket-cloud", "cloud" ]

{ "author": "Muhammad Kashif", "title": "Troubleshooting Bitbucket Pipelines", "body": "I'm encountering issues with my Bitbucket Pipelines not triggering correctly. What are common troubleshooting steps I should follow?\n" }

[ { "author": "Hana Ku?erov?", "body": "Hi [@Muhammad Kashif](/t5/user/viewprofilepage/user-id/5526566) ,\n\nwelcome to the Atlassian Community.\n\nHave you seen this article?\n\n<https://confluence.atlassian.com/bbkb/troubleshooting-bitbucket-pipelines-1141505226.html>\n", "comments": null } ]

{ "author": "Alex", "title": "I'm getting this error when trying to create build file on bitbucket", "body": "+ flutter packages get \n2\nRunning \"flutter pub get\" in build... \n3\nResolving dependencies... \n4\nThe current Dart SDK version is 2.19.4. \n5 \n6\nBecause vision_mobile_erp requires SDK version >=3.0.2 <4.0.0, version solving failed. \n7\npub get failed \n8\ncommand: \"/sdks/flutter/bin/cache/dart-sdk/bin/dart __deprecated_pub --directory . get --example\" \n9\npub env: { \n10\n\"FLUTTER_ROOT\": \"/sdks/flutter\", \n11\n\"PUB_ENVIRONMENT\": \"flutter_bot:flutter_cli:get\", \n12\n\"PUB_CACHE\": \"/root/.pub-cache\", \n13\n} \n14\nexit code: 1 \n15\n" }

[ { "author": "Theodora Boudale", "body": "Hi [@Alex](/t5/user/viewprofilepage/user-id/5520796) and welcome to the community!\n\nCan you please confirm if you are using Bitbucket Cloud and if this is the output of a command in a Bitbucket Pipelines build?\n\nIf you are indeed using Bitbucket Cloud Pipelines:\n\nBuilds running on Atlassian's infrastructure or with a Linux Docker self-hosted runner run in Docker containers based on the image you specify in your bitbucket-pipelines.yml file. If the Dart SDK is preinstalled in the image, you will see in the build output the version of that SDK. If your build needs a different version, you can use another Docker image as a build container that has a different, compatible version of that SDK. Alternatively, you could also build your own custom Docker image that has the version you want, and use that as a build container.\n\nWe support public and private Docker images including those hosted on Docker Hub, AWS, GCP, Azure and self-hosted registries accessible on the internet. You can find more info on the following page:\n\n* <https://support.atlassian.com/bitbucket-cloud/docs/use-docker-images-as-build-environments/>\n\nBuilds running with a Windows, Linux Shell, or MacOS runner run directly on the host machine and not in Docker containers. If you're running this Pipelines build with such a runner, the version of the SDK you see is the one installed on the host machine. In that case, you'll need to update/install a newer version of the SDK on the host machine.\n\nPlease feel free to reach out if you have any questions.\n\nKind regards, \nTheodora\n", "comments": [ { "author": "Mohammad", "body": "[@Theodora Boudale](/t5/user/viewprofilepage/user-id/818086) , pls you can provide help , i don't know what is the problem if have you any way to contact with you , im try to slove this error from 28 day ago\n\n<https://community.atlassian.com/t5/Bitbucket-questions/After-build-flutter-web-successfully-build-web-dir-is-not-exists/qaq-p/2801192>\n" }, { "author": "Theodora Boudale", "body": "Hi [@Mohammad](/t5/user/viewprofilepage/user-id/5352055),\n\nI see that one of my colleagues replied to your question! \n\nTheodora\n" }, { "author": "Mohammad", "body": "I am very grateful to him, I did not notice this error despite many attempts. I really thank you for your interest in responding, I did not find better support than Atlassian teams\n" }, { "author": "Mohammad", "body": "Hi [@Theodora Boudale](/t5/user/viewprofilepage/user-id/818086) ,\n\nYou can advise for a solution or any thing about this issue -\\> <https://community.atlassian.com/t5/Pipelines-questions/Issue-Missing-Files-in-Build-Output-Bitbucket-Pipelines/qaq-p/2803492>\n" } ] }, { "author": "Mohammad", "body": "[@Alex](/t5/user/viewprofilepage/user-id/5520796) , i have same error when added this image its solved \n\n```\nimage: instrumentisto/flutter:latest\n```\n\n```\n- step:\n name: Install Flutter and Set Up Environment\n script:\n - export PATH=\"$PATH:/sdks/flutter/bin\"\n - flutter --version\n - dart --version\n - flutter doctor\n```\n", "comments": null }, { "author": "Nicolas Grossi", "body": "[@Alex](/t5/user/viewprofilepage/user-id/5520796) Welcome! It appears that your SDK version is not supported ?\n\nNicolas\n", "comments": null } ]

{ "author": "Vladimir Breahna", "title": "Migrate the UK phone number to a different carrier", "body": "Hi there,\n\nWe are willing to migrate our UK phone number to a different carrier. Can you please let me know what the administrative steps are with Opsgenie?\n\nThank you!\n\nKind regards,\n\nVladimir\n" }

[ { "author": "Talar Pavlovic", "body": "Hi there Vladimir,\n\nThanks for writing into Community, I'm Talar from the Atlassian Opsgenie support team, happy to help!\n\nI trust this is in response to our outreach about UK regulatory changes (<https://community.atlassian.com/t5/Opsgenie-articles/Upcoming-Changes-to-Opsgenie-Incoming-Call-Integrations-Assigned/ba-p/2756998>)\n\n* If you'd like to continue using your number with Opsgenie on a \"Bring your own number\" basis, please follow the steps on the community post above to create a Twilio Account and migrate your number(s) there\n* If you no longer want to use the number with Opsgenie, but would like to maintain it for use with another service, please feel free to setup your account with the other service, then open a ticket with us (<https://support.atlassian.com/contact/>) and we can assist with porting your number.\n\nKind regards, \nTalar\n", "comments": null } ]

{ "author": "Kaloyan G_ Georgiev", "title": "Export a report with user notification methods", "body": "Is it possible to generate a report with users notifications methods?\n\nThe goal would be to see if a user has registered a method for notification different from email.\n" }

[ { "author": "Rafael Meira", "body": "Hey [@Kaloyan G_ Georgiev](/t5/user/viewprofilepage/user-id/5513724) \n\nThere isn't a way to export user's notifications method like using analytics report or pull from the API. \n\nAlthough, you could control your users' notification methods through Central Notification Templates in Opsgenie. \n\nIf a user is assigned to a role with an enabled **Central Notification Template**, the notification methods are governed by the rules defined in that template, and users cannot modify these settings. They can, however, update their contact information.\n\nIf there is no Central Notification Template applied, users have the flexibility to manage their own notification preferences, including adding new methods and adjusting the order in which they receive notifications.\n\nSo, using **Central Notification Templates** allows you to enforce standardized notification settings, while not applying a template gives users full control over their own notification methods. \n\nWe don't have the feature you are looking for, but I gave you an overview on our methods. \n\nHere is our documentation: \n\n<https://support.atlassian.com/opsgenie/docs/create-and-manage-notification-preferences/> \n\n<https://support.atlassian.com/opsgenie/docs/create-a-central-notification-template/> \n\nBest, \nRafa\n", "comments": null } ]

[ "cloud", "opsgenie-cloud" ]

{ "author": "Kundan Bonde", "title": "Email content pasting as plain text in Opsgenie alert", "body": "Hi community, \nI have done emailed integration in my Opsgenie and I am aware that the {{message}} field in Opsgenie treats the email content as plain text. But there's tabular data in my email content which gets pasted as plain text with each attribute on new line and is difficult to read. Is there a way we can retain the table in the email received as is and send it further to JSM? \n\nOr do we need any intermediate processing? For e.g below is a table in my email \n\n![{A4740D03-8CA5-44EC-868A-7DB412F43AA2&#125;.png](https://community.atlassian.com/t5/image/serverpage/image-id/347637iE108FAE3F03D3D8C/image-size/large?v=v2&px=999 \"{A4740D03-8CA5-44EC-868A-7DB412F43AA2&#125;.png\")\n\nbut when alert is created, the description of alert looks like this:\n\n\\[column1\\] \n\\[column2\\] \n\\[column3\\] \n17681 \n25000 \n15000\n" }

[ { "author": "Tejaswi G", "body": "Hi [@Kundan Bonde](/t5/user/viewprofilepage/user-id/5472162)\n\nThis is Tejaswi from Atlassian Team and here to help :)\n\nUnfortunately, We don't have a option to parse the email integration description HTML text and it will be displayed as a plan text in Opsgenie. We already have an FR [OPSGENIE-1551](https://jira.atlassian.com/browse/OPSGENIE-1551) for this request.\n\nYou can add yourself as a watcher to receive the status update this feature request.\n\nKind Regards, \nTejaswi\n", "comments": null } ]

[ "cloud", "opsgenie-cloud" ]

{ "author": "Sean Lively", "title": "Email Integration Alert Description", "body": "I setup an email integration for Redgate SQL Monitor, and while I'm successfully getting alerts, the Description is all raw html:\n\n![2024-09-12 11_56_02-Alert #360 - Alerts - JIRA.png](https://community.atlassian.com/t5/image/serverpage/image-id/347194i20AA14ED83994D6F/image-size/large?v=v2&px=999 \"2024-09-12 11_56_02-Alert #360 - Alerts - JIRA.png\")\n\nHow do I get something more useful into the Description field?\n" }

[ { "author": "Chris DeGidio", "body": "hi [@Sean Lively](/t5/user/viewprofilepage/user-id/1141670)\n\nI see you mentioned using an email integration to do this. We do have a fully fledged Redgate SQL Monitor integration within the platform:\n\n<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-redgate-sql-monitor/>\n\nHave you tried using the integration? It has some dynamic fields which will allow you to easily build out the alert description exactly how you want it\n\n![2024-09-13_13-44-36.png](https://community.atlassian.com/t5/image/serverpage/image-id/347380i905EA0F431DA6599/image-size/large?v=v2&px=999 \"2024-09-13_13-44-36.png\")\n\nI look forward to hearing back!\n\n- Chris\n", "comments": null } ]

{ "author": "Dave Schaible", "title": "Can Ops Genie raise alerts/notifications from inbound emails?", "body": "Part of my customer support system is a ticketing portal that generates emails when a ticket is created, can Ops Genie take those emails in and alert on them based on criteria we define?\n" }

[ { "author": "Mikael Sandberg", "body": "Hi [@Dave Schaible](/t5/user/viewprofilepage/user-id/4618869),\n\nWelcome to Atlassian Community!\n\nYes, you can use emails to generate alerts, if you go to Integrations there is one for Email. Have a look at this [KB](https://support.atlassian.com/opsgenie/docs/integrate-your-email-with-opsgenie/#) for more information on how to set it up, it easy to do, all you have to do is give it a name and associate it with a team and then Opsgenie will generate the email address for you.\n", "comments": [ { "author": "Dave Schaible", "body": "Thanks for the quick response!\n" } ] } ]

[ "cloud" ]

{ "author": "Jason Donaldson", "title": "New webhook integration from Zendesk", "body": "Hi,\n\nAs Zendesk are deprecating triggers has anyone replaced them with webhooks as per Zendesk suggestion ?\n\n<br />\n\nThanks, \nJason\n" }

[ { "author": "Alan Violada", "body": "Hey Jason, Alan from the Opsgenie Support team here.\n\nWe are currently working on updating the integration and the documentation, you can track this in the below request:\n\n<https://jira.atlassian.com/browse/OPSGENIE-1972>\n\nIn the meantime, the below steps should work for getting the integration working via Webhooks:\n\n**See the steps below to define a new Zendesk webhook to send to Opsgenie**\n\n1. Navigate to the Admin Center \n2. Click on 'Apps and integrations', and select 'Webhooks' \n3. Select Actions \\> Create webhook, and define a webhook with the following values: \n Endpoint URL: [https://api.opsgenie.com/v2/json/integrations/zendeskv2?apiKey=\\<your-api-key\\>](https://hello.atlassian.net/wiki/spaces/OGTSKB/pages/1549715967/How+to+Configure+Zendesk+Opsgenie+Webhooks#) \n **Request method: POST** \n **Request format: Form encoded** \n **Authentication: None**\n4. Save the webhook, and navigate back to the main menu. Click into Settings (?) \\> Triggers, and select either 'Add Trigger' if this is an entirely new setup, or edit an existing trigger\n5. In your trigger definition, we'll configure two key things - first, set the Action as 'Notify active webhook', and point it towards the webhook you just defined. Then add a single URL parameter with the key 'ticket', and the value below. Note that this is copied [from here](https://github.com/opsgenie/opsgenie-integration/blob/master/zendesk/triggerInstructions.md), and you can add the other action trigger bodies in a similar way.\n\n> action: create \\|\\| id: {{ticket.id}} \\|\\| status: {{ticket.status}} \\|\\| title: {{ticket.title}} \\|\\| tags: {{ticket.tags}} \\|\\| link: {{ticket.link}} \\|\\| external_id: {{ticket.external_id}} \\|\\| via: {{ticket.via}} \\|\\| priority: {{ticket.priority}} \\|\\| ticket_type: {{ticket.ticket_type}} \\|\\|gi score: {{ticket.score}} \\|\\| groupname: {{ticket.group.name}} \\|\\| due_date: {{ticket.due_date}} \\|\\| account: {{ticket.account}} \\|\\| assigneename: {{ticket.assignee.name}} \\|\\| requestername: {{ticket.requester.name}} \\|\\| organizationname: {{ticket.organization.name}} \\|\\| in_business_hours: {{ticket.in_business_hours}} \\|\\| description: {{ticket.description}}\n\nSave the trigger once this is added, and you should be able to test the trigger and see the resulting alert created/updated in Opsgenie\n\nIf you run into any issues with this, I would recommend creating a support ticket at [Atlassian Support](https://support.atlassian.com/) so that we can help troubleshoot.\n\nRegards,\n\nAlan\n", "comments": null } ]

[ "cloud", "opsgenie-cloud" ]

{ "author": "Andre Tenreiro", "title": "Teams in different Regions", "body": "Hello,\n\nI'm new to Opsgenie and looking for some guidance.\n\nOur team is set up across three regions (USA, Europe, and Asia) with 4 members in each region, operating on a follow-the-sun model to provide 24-hour coverage. Only one person from each region is on-call during their respective business hours. Each region has its own escalation point, with the second escalation being the global manager.\n\nWhat would be the best way to set up the Teams in Opsgenie? Should I create three separate Teams with individual rotations, or a single Team with three rotations?\n\nThank you,\n" }

[ { "author": "Kari Kvale", "body": "Hi Andre, I'm also looking at the same setup, do you have any learnings from your setup you could share?\n\nThank you!\n", "comments": null }, { "author": "Tejaswi G", "body": "Hi [@Andre Tenreiro](/t5/user/viewprofilepage/user-id/5590563)\n\nThank you for reaching to Atlassian community. This is Tejaswi and happy to help.\n\nI recommend you create a single team with multiple schedules and escalation rules based on your requirement. You can refer to the document [here](https://support.atlassian.com/opsgenie/docs/create-an-on-call-schedule-with-business-and-off-hours/) for the example where they have configured the rotation of business hours and off business hours.\n\nif you have further query. Feel free to open a ticket with us <https://support.atlassian.com/contact>.\n\nKind Regards, \nTejaswi\n", "comments": null } ]

[ "cloud", "opsgenie-cloud" ]

{ "author": "Mikel Whipple", "title": "Did opsgeie move inside Jira and JSM for on-call and alerts?", "body": "We recently have the need to build an on-call rotation and I was trying to explore opsgenie on my home instance. it seems from the time I looked at it a couple of years ago to now it is more fully integrated and part of JSM? JSM is the part I am looking at using it in. I just want to confirm it has been moved to on-call, alerts and such and is now managed on the site and not at {{tenant}}.app.opsgenie.com\n\nThanks.\n" }

[ { "author": "Dave Rosenlund _Trundl_", "body": "Welcome to the community, [@Mikel Whipple](/t5/user/viewprofilepage/user-id/5586869) .\n\nThat's correct ?\n\n<https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/>\n", "comments": null } ]

{ "author": "janaki", "title": "Service alerts are not getting created in Opsgenie", "body": "Hi Team,\n\nWe have successfully integrated Opsgenie with Icinga 2 following the provided documentation. While host alerts are being received, service alerts from Icinga 2 are not being sent to Opsgenie.\n\nHere is the documentation we followed: \n[Integrate Opsgenie with Icinga2](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-icinga2/)\n\nThanks,\n\nR.Janaki\n" }

[ { "author": "Egor", "body": "Hey Janaki, \nThanks for reaching out to Atlassian Community! \n\nFirst, we need to understand if anything comes to Opsgenie. Could you please go to Settings \\>\\> Logs and validate if there are any logs related to Icinga2. \n\nIn case not, I would suggest checking it on the Icinga2 side and make sure that it's triggering something to Opsgenie. \n\nIn case you see the logs coming, please check the errors of warnings. Based on that, you can perform further steps to resolve the issue.\n\nBest Regards, \nEgor\n", "comments": null } ]

{ "author": "Vinicius Barbosa", "title": "Report MTTA and MTTR only in comercial time", "body": "It?s possibly create a report or query from API where MTTA and MTTR of alerts is calculate only in comercial time.\n" }

[ { "author": "Dave Rosenlund _Trundl_", "body": "Sorry for the delayed response, [@Vinicius Barbosa](/t5/user/viewprofilepage/user-id/5585473) ?\n\nAs far as I and at least one other community leader can tell, it is not possible to calculate MTTA/MTTR in Opsgenie/JSM using anything other than a 24-hour clock (through the UI or APIs).\n\nI suspect this is because MTTA/MTTR is viewed this way by our/your customers. Plus, this is the accepted definition(s) for MTTA/MTTR.\n\nThat said, I am escalating this to Atlassian so someone from the JSM/Opsgenie team can weigh in.\n\nBest,\n\n-dave\n", "comments": [ { "author": "Rafael Meira", "body": "Hey [@Vinicius Barbosa](/t5/user/viewprofilepage/user-id/5585473) the answer above is correct, there isn't a way to calculate only comercial time. \n\nHere is a Feature Request you can follow and vote <https://jira.atlassian.com/browse/OPSGENIE-2324>\n\nThanks [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057)\n" } ] } ]

[ "jsm", "mtta", "mtts" ]

{ "author": "Shayne Wheeler", "title": "Change Team Name in OpsGenie", "body": "The name of my team has change. How can I change the team name in OpGenie?\n" }

[ { "author": "Tansu Akdeniz", "body": "Hi [@Shayne Wheeler](/t5/user/viewprofilepage/user-id/5242510)\n\nWelcome to the community!\n\nPlease check this [What are teams in Opsgenie?](https://support.atlassian.com/opsgenie/docs/what-are-teams-in-opsgenie/#Editing-or-deleting-Teams) page.\n", "comments": null } ]

{ "author": "Bailey Gallagher", "title": "How can we merge the rotations back into one true final schedule?", "body": "**Our multiple rotations are no longer merging into one final schedule. How can we merge the rotations back into one true final schedule?**\n\nBetween 2 incident managers overrides on the schedule are not merging into one final schedule. Both regularly scheduled incident manager and person for override are being alerted at at the same time.\n" }

[ { "author": "Eugenio Onofre", "body": "Hi [@Bailey Gallagher](/t5/user/viewprofilepage/user-id/5275622)\n\nWould you please provide a screenshot of your team configuration, including routing rules and escalation?\n\nThanks.\n", "comments": [ { "author": "Bailey Gallagher", "body": "[@Eugenio Onofre](/t5/user/viewprofilepage/user-id/4992586) ![Screenshot 2024-09-06 at 15.16.38.png](https://community.atlassian.com/t5/image/serverpage/image-id/346389i43943C9F91D461C2/image-size/large?v=v2&px=999 \"Screenshot 2024-09-06 at 15.16.38.png\")![Screenshot 2024-09-06 at 15.15.54.png](https://community.atlassian.com/t5/image/serverpage/image-id/346390i237CCF2D392D5F34/image-size/large?v=v2&px=999 \"Screenshot 2024-09-06 at 15.15.54.png\")\n" }, { "author": "Eugenio Onofre", "body": "Hi,\n\nThe final schedule is **per rotation**.\n\nWhen configuring on call schedules, you have two main entities:\n\n* schedule, which is the calendar itself\n* rotation, which is the rotation rule within a schedule. A schedule can contain multiple rotations\n\nWhen configuring an override, you can also select to which rotation that override applies to.\n\nSo the final result is working as expect. If you want the override to show up in the \"primary's\" rotation, please make sure to select this rotation when setting up the override.\n\nRegards, \nEugenio\n" }, { "author": "Bailey Gallagher", "body": "[@Eugenio Onofre](/t5/user/viewprofilepage/user-id/4992586) I have been doing that when I go to add my override I add it to \"primary schedule\" then I select the person who I want the override to make as primary. Regardless of doing that I am experiencing this issue.\n" }, { "author": "Eugenio Onofre", "body": "[@Bailey Gallagher](/t5/user/viewprofilepage/user-id/5275622)\n\nThanks for the information. Based on the screenshots you provided, seems the wrong rotation was selected when creating an override.\n\nI strongly recommend opening a support ticket with Atlassian then!\n" } ] } ]

[ "cloud", "oncall", "opsgenie-cloud" ]

{ "author": "Wouter van der Toorren", "title": "How to create a schedule/rotation for a team with part-time members (4d/w)", "body": "I have a team with engineers that work part-time, 4 days a week and also engineers that have a day off bi-weekly.\n\nHow do I configure a schedule and rotations for this situation\n" }

[ { "author": "Mubeen Mohammed", "body": "Hello [@Wouter van der Toorren](/t5/user/viewprofilepage/user-id/4925560)\n\nThank you for contacting the Atlassian Community!\n\nConfiguring an Opsgenie schedule for a team with part-time engineers who work 4 days a week, as well as engineers who have a day off bi-weekly, requires setting up custom rotations that accommodate each engineer's availability. This is possible with creating Two Rotations under the schedule, one for each category of the users.\n\n**Add Rotation for Part-time Engineers**\n\n- Assign the engineers who work 4 days a week to this rotation. \n\n- Set the rotation type to \"Weekly\" and specify the days they are available. For example, if they work Monday to Thursday, select these days. \n\n- Define the coverage period for each engineer.\n\n**Add another rotation for engineers who have a day off bi-weekly.**\n\n- Assign the relevant engineers to this rotation.\n\n- Set the rotation type to \"Custom\" to accommodate their unique schedule.\n\n- Define a bi-weekly rotation period, specifying which days of the week they are available. You can configure this by setting up two-week interval patterns and specifying their off days (e.g., if they are off every other Friday, you can set that in the pattern).\n\nBy following these steps, you can set up an Opsgenie schedule that accommodates both part-time engineers and those with bi-weekly day-offs, ensuring smooth and effective on-call coverage for your team. \n\nI hope this is helpful. If you are facing any further issues with the configurations you have tried, then please reach out to the support team at <https://support.atlassian.com/contact/> so the configurations can be further validated.\n\nRegards\n\nMubeen Mohammed\n\nCloud Support Engineer\n", "comments": [ { "author": "Wouter van der Toorren", "body": "Thanks you! That was what I was looking for.\n" } ] } ]

[ "cloud" ]

{ "author": "Omar", "title": "Amazon Security Hub Outgoing region mismatch", "body": "While setting up Outgoing Authentication for the Amazon Security Hub integration, I encountered an issue when selecting the region. Although \"ca_central_1\" is available in the drop down menu, saving it results in an error indicating that the region is invalid and should be \"ca-central-1\" (with dashes instead of underscores). Unfortunately, the drop down menu doesn't allow for manual changes, leaving me unable to correct the region format.![2024-09-04_12-12-20.png](/t5/image/serverpage/image-id/345602i436A644CDFEA6790/image-dimensions/386x262?v=v2 \"2024-09-04_12-12-20.png\")\n\n![2024-09-04_12-01-19.png](/t5/image/serverpage/image-id/345600i37EA132967A036D0/image-size/large?v=v2&px=999 \"2024-09-04_12-01-19.png\")\n" }

[ { "author": "Jim Knepley - ReleaseTEAM", "body": "I strongly suspect that you've found a bug, you should contact support and let them know.\n", "comments": [ { "author": "Omar", "body": "Thank you for the response, yes I think so too.\n" } ] } ]

[ "cloud", "opsgenie-cloud" ]

{ "author": "David Socarras", "title": "How to grant a user access to opsgenie", "body": "Can the user use the same Atlassian credentials to access Opsgenie?\n" }

[ { "author": "Mikael Sandberg", "body": "Hi [@David Socarras](/t5/user/viewprofilepage/user-id/5584264),\n\nWelcome to Atlassian Community!\n\nYes, a user can use their Atlassian credentials to access Opsgenie, all you have to do as an admin is to go to admin.atlassian.com, lookup the user and assign an Opsgenie license to them.\n", "comments": null } ]

[ "user-management" ]

{ "author": "Jean-Christophe Lecouty", "title": "error on export alerts", "body": "hello\n\ni can not export alerts, using the menu \"export CSV\".\n\nthe .zip is generated, but when i open it, i have the following message :\n\n\"compressed folders error : the compressed folder c:\\\\.... is not valid\"\n\nexport CSV already test with another laptop : same error.\n\nthx for your help\n\nJean Christophe\n" }

[ { "author": "Tejaswi G", "body": "Hi [@Jean-Christophe Lecouty](/t5/user/viewprofilepage/user-id/4656944)\n\nThis is Tejaswi here from the Atlassian support and happy to help.\n\nWe already have a known bug [OPSGENIE-2300](https://jira.atlassian.com/browse/OPSGENIE-2300) for this issue and it is being worked on it.\n\nPlease add yourself as a watcher to track and receive the notification updates on this bug.\n\nKind Regards, \nTejaswi\n", "comments": [ { "author": "Jean-Christophe Lecouty", "body": "thx\n" } ] } ]

[ "cloud", "opsgenie-cloud" ]

{ "author": "Matt Ruffell", "title": "Setting up opsgenie to use twilio for incoming calls", "body": "Due to the upcoming changes on September 30th (Upcoming Changes to Opsgenie Incoming Call Integrations Assigned UK Phone Numbers)\n\nWe have set up a new number with Twilio with a regulatory bundle but my question is when I go to the incoming call integration and try to change it by switching on the (use your own Twilio number) slider it wont let me switch it on its just greyed out ?\n\nIm set up as an Admin on the system so unsure why I cant switch this on, any help would be great\n\n![opsgenie.png](/t5/image/serverpage/image-id/345577i43194C69D61599F2/image-size/large?v=v2&px=999 \"opsgenie.png\")\n" }

[ { "author": "Chris DeGidio", "body": "hi [@Matt Ruffell](/t5/user/viewprofilepage/user-id/5468206) it would be great if you could go ahead and create a support request to our team at support.atlassian.com\n\nWith this we will be able to gain access to the account and see the details for what is going on there.\n\nThanks so much!\n\n- Chris\n", "comments": null }, { "author": "Matt Ruffell", "body": "Thank you [@Chris DeGidio](/t5/user/viewprofilepage/user-id/3202394) \n\nI have done this now and got to the bottom why it wouldnt work so thank you\n", "comments": null } ]

[ "cloud", "opsgenie-cloud" ]

{ "author": "???-?????-???Bill_Chen", "title": "alert Priority ??????", "body": "????????????? \n1.???Alias????????????alert Priority?????? \nEX: P4 Escalation \\> P3 \n2. Alert?????????????incident ?????????opsgenie????????\n" }

[ { "author": "Wei Wung", "body": "Hi Bill,\n\nThank you for reaching out! Using Google translate, I understand you have 2 questions:\n\n1. \"When the number of the same Alias alarms accumulates to a certain level, can the alert priority be upgraded? EX: P4 Escalation \\> P3\"\n2. \"Under what circumstances can Alert be upgraded to incident? Can opsgenie be configured to do this without additional development?\"\n\nUnfortunately, we don't currently have the ability based on the alert **de-duplication count** to increase alert priorities or to trigger the creation of an incident.\n\nI have added the URL of this community question to both of the following feature requests:\n\n1. [OPSGENIE-630](https://jira.atlassian.com/browse/OPSGENIE-630) As a user, I would like to have Incident rules based on increased priority of the alert\n2. [OPSGENIE-471](https://jira.atlassian.com/browse/OPSGENIE-471) Ability to have alert policies filter by deduplication count\n\nSuggest up-voting and add yourself as watcher of these two feature requests.\n\nBest Regards,\n\nWei\n", "comments": [ { "author": "???-?????-???Bill_Chen", "body": "Thanks for getting back to me\n" } ] } ]

[ "cloud", "opsgenie-cloud" ]

{ "author": "Theo Adegboye", "title": "Could not send [createCase] action to SalesForceServiceCloud", "body": "What could be the problem here, Am getting this error below after creating the Auth between Opsgenie and salesforce, this instruction was followed <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-salesforce-service-cloud/>\n\nCould not send \\[createCase\\] action to SalesForceServiceCloud \\[Opsgenie - Salesforce Integration\\]. Reason: 400 Bad Request: \"{\"error\":\"invalid_grant\",\"error_description\":\"authentication failure\"}\"\n" }

[ { "author": "Shashwat Khare", "body": "Hi [@Theo Adegboye](/t5/user/viewprofilepage/user-id/5575357) , \n\nThis is Shashwat from Opsgenie support and here to help! :) \n\nThis error is thrown for the authentication issue and is due to the password authentication not working on the Salesforce side. \n\nCould you please try updating your Salesforce password and ensure **it contains no special characters like # or \\&?** \n\nPlease try resetting the password and re-authenticating the integration, and let me know if it works now. \n\nBest, \nShashwat\n", "comments": [ { "author": "kurt_donoghue", "body": "Hi [@Shashwat Khare](/t5/user/viewprofilepage/user-id/4062749) - I'm having the same issue. Is a full stop allowed in the password? - a special character is required when resetting the Salesforce password.\n\nAlso, do you offer guidance anywhere on how the connected app should be configured e.g. All users may self-authorize or Admin approved users are pre-authorized? Also, how should the integration be set up in Opsgenie e.g. should URL be <https://test.salesforce.com>?\n" }, { "author": "Shashwat Khare", "body": "Hello [@kurt_donoghue](/t5/user/viewprofilepage/user-id/5588869) \n\nCould you please log a ticket with us using [this link](https://support.atlassian.com/contact/) and we will answer all queries listed above once we have your configuration details and if required, the access to your account? \n\nBest, \nShashwat\n" } ] } ]

[ "opsgenie-cloud", "salesforce" ]

{ "author": "Chandra Mouli Bollareddy", "title": "OpsGenie Alerts", "body": "Hi All,\n\nI have created teams and services.\n\n**Service1:** JIRA India Team Service, **Team1/Responders**: - JIRA India Team\n\n**Service2:** Infra India Team Service, T**eam2/Responders:** - Infra India Team\n\nOpsGenie Integrated with JSM Project.\n\nIf any user select the services from request form. then alert is created in OpsGenie. (This is clear from my end).\n\nif user select the **JIRA India Team Service** then send the notification to **JIRA India Team**\n\nif user select the **Infra India Team Service** then send the notification to **Infra India Team**\n\nNow, If i create any ticket and select any service then send the notification to **Infra India Team**(I'm not expecting this).\n\n**How to setup this, based on services send the alerts to respective responders.**\n" }

[ { "author": "Nayan Pandey", "body": "Hello Chandra,\n\nThis is Nayan from Atlassian support and I am here to help! :)\n\nCould you please help us confirm if you are using Jira for the ticket creation?\n\nRegards, \nNayan\n", "comments": null } ]

[ "cloud", "opsgenie-cloud" ]

{ "author": "Joe Moretti", "title": "What happens to Opsgenie for teams not using JSM?", "body": "We have some users using OpsGenie that will transparently (for the most part) migrate to their JSM projects as described here: [Set up operations and complete your move to Jira Service Management \\| Jira Service Management Cloud \\| Atlassian Support](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-operations-and-complete-your-shift-to-jira-service-management/)\n\nWhat will happen to our Jira Software Projects whose teams are also using OpsGenie? Where will they go to get the same functionality in Jira?\n" }

[ { "author": "Mubeen Mohammed", "body": "Hello [@Joe Moretti](/t5/user/viewprofilepage/user-id/5578057)\n\nThank you for contacting the Atlassian Community!\n\nThe Opsgenie configurations move to Jira Service Management as shared in the documentation you provided is specific to Jira Service Management subordinate Opsgenie product and there are no changes to Standalone Opsgenie product.\n\nIf your query is specific to the Opsgenie instance which is a subordinate product to Jira Service Management then I recommend reaching out to the Jira Service Management team at <https://support.atlassian.com/contact/> to get further help with the product \\& configurations move so the team can help accordingly.\n\nI hope this helps!\n\nRegards\n\nMubeen Mohammed\n\nCloud Support Engineer\n", "comments": null } ]

[ "cloud", "jira-service-management", "jira-software-cloud" ]

{ "author": "Akshay kaka kamthe", "title": "bamboo datacenter", "body": "the Bamboo license for version 5.9.10 has expired on 2018 do i have to buy new data center license or renewed data center license i need ? can anyone please confirm on this from official ! What can be the best approach ?\n" }

[ { "author": "Shashank Kumar", "body": "Hello Akshay,\n\nWelcome to Atlassian community.\n\nYou have to buy a new license for Data center, you cannot renew server license. If you have more questions on licensing you can raise a ticket with Atlassian billing and licensing team and they can guide you best.\n\nRegards,\n\nShashank Kumar\n", "comments": null } ]

{ "author": "Bob Rzadzki", "title": "Unable to complete setup: looping on \"configure how Bamboo will connect to your database\"", "body": "I've installed Bamboo 9.2.7 and am running into this issue while working through the setup wizard. \"Enter license\" and \"configure instance\" are completed with no issues. The \"configure database\" page is giving me problems.\n\nI'm attemping to \"Connect using JDBC,\" and have left the driver class name at the default provided. For the Database URL, I've entered our database server and the name of the empty database \"Bamboo\":\n\njdbc:sqlserver://xxx.yyy.zzz:1433;databaseName=Bamboo\n\nFor the user name and password, I'm using known-good credentials. The database is accessible over the network, because Bitbucket is running on this same machine and accessing it without problems.\n\nWhen I click Continue, I'm taken to the page that reads \"Please wait while Bamboo sets up your database...\" This persists for 5-10 seconds and then bounces back to the \"Configure how Bamboo will connect to your database\" page. No error or additional information is displayed.\n\nI have Java Run-time Environment 8u421 x64 installed, with JRE_HOME set to its base path, and the bin/ folder inside added to my system's PATH.\n\nWhat am I missing?\n" }

[ { "author": "Shashank Kumar", "body": "Hello Bob,\n\nWelcome to Atlassian community.\n\nLooking at similar problems from past can you follow the steps from [Errors in the database setup screen during the Bamboo Wizard's setup](https://confluence.atlassian.com/bamkb/errors-in-the-database-setup-screen-during-the-bamboo-wizard's-setup-1114817309.html) to see if it helps resolved your problem.\n\nIf not can you provide check the logs at **\\<bamboo-home\\>atlassian-bamboo.log** file and see if you are able to spot any error post Bamboo is restarted.\n\nRegards,\n\nShashank Kumar\n", "comments": [ { "author": "Bob Rzadzki", "body": "Hi Shashank, thanks for reaching out.\n\nI followed the steps in that post previously to no effect. Following your lead, I've resolved the database issue. Posting here for anyone encountering this issue in the future.\n\nAfter the loop from the spinning wheel of configuration, back to the database details input page, the tail of atlassian-bamboo.log looks like this:\n\n```\n2024-09-16 18:19:37,235 INFO [mail-queue-processor] [EmailService$MailQueueProcessor] Successfully initialised mail queue processor\n2024-09-16 18:19:38,808 INFO [performSetupDatabaseConnectionBackgroundThread] [RemoteAgentManagerImpl] Heartbeat timeout for remote agents: 600 seconds.\n2024-09-16 18:19:38,991 INFO [performSetupDatabaseConnectionBackgroundThread] [TransportConnector] Connector vm://bamboo started\n2024-09-16 18:19:41,151 WARN [performSetupDatabaseConnectionBackgroundThread] [ResourceResolver] Unable to find resource bamboo-capabilities.properties\n2024-09-16 18:19:41,173 INFO [performSetupDatabaseConnectionBackgroundThread] [DefaultAgentCapabilityManagerImpl] Failed to load bamboo-capabilities.properties\n2024-09-16 18:19:42,587 INFO [performSetupDatabaseConnectionBackgroundThread] [QuartzScheduler] Scheduler scheduler_$_NON_CLUSTERED started.\n2024-09-16 18:19:42,598 INFO [performSetupDatabaseConnectionBackgroundThread] [DefaultHibernateConfigurator] Spring context refreshed after 38.54 s\n2024-09-16 18:19:42,599 INFO [performSetupDatabaseConnectionBackgroundThread] [DefaultHibernateConfigurator] Creating Bamboo schema...\n2024-09-16 18:19:43,413 INFO [performSetupDatabaseConnectionBackgroundThread] [DefaultHibernateConfigurator] Bamboo schema created.\n2024-09-16 18:19:43,470 ERROR [performSetupDatabaseConnectionBackgroundThread] [SetupUtilityBean] Database configuration failed. Schema creation complete, but database tables don't seem to exist.\ncom.atlassian.config.bootstrap.BootstrapException: Schema creation complete, but database tables don't seem to exist.\n at com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.bootstrapDatabase(DefaultAtlassianBootstrapManager.java:232) ~[atlassian-config-1.1.3.jar:?]\n at com.atlassian.bamboo.ww2.actions.setup.SetupUtilityBean.setupStandardDatabase(SetupUtilityBean.java:170) ~[atlassian-bamboo-web-9.2.7.jar:?]\n at com.atlassian.bamboo.ww2.actions.setup.SetupDatabaseConnectionAction.lambda$execute$0(SetupDatabaseConnectionAction.java:92) ~[atlassian-bamboo-web-9.2.7.jar:?]\n at com.atlassian.bamboo.setup.DefaultSetupPersister.executeSetupStep(DefaultSetupPersister.java:80) ~[atlassian-bamboo-web-9.2.7.jar:?]\n at com.atlassian.bamboo.ww2.actions.setup.SetupDatabaseConnectionAction.execute(SetupDatabaseConnectionAction.java:90) ~[atlassian-bamboo-web-9.2.7.jar:?]\n at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_202]\n at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_202]\n at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_202]\n at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_202]\n at ognl.OgnlRuntime.invokeMethodInsideSandbox(OgnlRuntime.java:1266) ~[ognl-3.1.29.jar:?]\n at ognl.OgnlRuntime.invokeMethod(OgnlRuntime.java:1251) ~[ognl-3.1.29.jar:?]\n at ognl.OgnlRuntime.callAppropriateMethod(OgnlRuntime.java:1969) ~[ognl-3.1.29.jar:?]\n at ognl.ObjectMethodAccessor.callMethod(ObjectMethodAccessor.java:68) ~[ognl-3.1.29.jar:?]\n at com.opensymphony.xwork2.ognl.accessor.XWorkMethodAccessor.callMethodWithDebugInfo(XWorkMethodAccessor.java:98) ~[struts2-core-2.5.31-atlassian-1.jar:2.5.31-atlassian-1]\n at com.opensymphony.xwork2.ognl.accessor.XWorkMethodAccessor.callMethod(XWorkMethodAccessor.java:90) ~[struts2-core-2.5.31-atlassian-1.jar:2.5.31-atlassian-1]\n at ognl.OgnlRuntime.callMethod(OgnlRuntime.java:2045) ~[ognl-3.1.29.jar:?]\n at ognl.ASTMethod.getValueBody(ASTMethod.java:97) ~[ognl-3.1.29.jar:?]\n at ognl.SimpleNode.evaluateGetValueBody(SimpleNode.java:212) ~[ognl-3.1.29.jar:?]\n at ognl.SimpleNode.getValue(SimpleNode.java:258) ~[ognl-3.1.29.jar:?]\n at ognl.Ognl.getValue(Ognl.java:537) ~[ognl-3.1.29.jar:?]\n at ognl.Ognl.getValue(Ognl.java:501) ~[ognl-3.1.29.jar:?]\n at com.opensymphony.xwork2.ognl.OgnlUtil$3.execute(OgnlUtil.java:531) ~[struts2-core-2.5.31-atlassian-1.jar:2.5.31-atlassian-1]\n at com.opensymphony.xwork2.ognl.OgnlUtil.compileAndExecuteMethod(OgnlUtil.java:583) ~[struts2-core-2.5.31-atlassian-1.jar:2.5.31-atlassian-1]\n at com.opensymphony.xwork2.ognl.OgnlUtil.callMethod(OgnlUtil.java:529) ~[struts2-core-2.5.31-atlassian-1.jar:2.5.31-atlassian-1]\n at com.opensymphony.xwork2.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:438) ~[struts2-core-2.5.31-atlassian-1.jar:2.5.31-atlassian-1]\n at com.opensymphony.xwork2.DefaultActionInvocation.invokeActionOnly(DefaultActionInvocation.java:293) ~[struts2-core-2.5.31-atlassian-1.jar:2.5.31-atlassian-1]\n at org.apache.struts2.interceptor.BackgroundProcess$1.run(BackgroundProcess.java:55) ~[struts2-core-2.5.31-atlassian-1.jar:2.5.31-atlassian-1]\n at java.lang.Thread.run(Thread.java:748) ~[?:1.8.0_202]\n2024-09-16 18:19:43,702 INFO [http-nio-8085-exec-14] [SpringObjectFactoryProxy] Switching to Struts-Spring object factory\n2024-09-16 18:19:43,703 INFO [http-nio-8085-exec-14] [SpringObjectFactory] Setting autowire strategy to name\n2024-09-16 18:19:43,703 INFO [http-nio-8085-exec-14] [StrutsSpringObjectFactory] Struts-Spring integration initialised successfully\n```\n\nPreviously, I had been following migration guides, and so I skipped a step setting up the new database. This is the guide I followed which finally solved the database setup problem: \n\n<https://confluence.atlassian.com/bamboo/connect-bamboo-to-a-microsoft-sql-server-database-289276827.html>\n\nI strongly suggest to Atlassian to surface errors in the setup wizard in the interface itself. \"Silent failure\" is frustrating in the extreme. This error was my own fault, but the journey to find out why it was failing was way too long. Please, just put errors in the UI.\n" } ] }, { "author": "Bob Rzadzki", "body": "Per another answer on the forums here, I ran the following:\n\n```\nALTER DATABASE Bamboo SET READ_COMMITTED_SNAPSHOT ON WITH ROLLBACK IMMEDIATE;\n```\n\nThis no longer throws the wizard back to the previous page, but it has been on \"Please wait while Bamboo configures your database\" for a solid five minutes without creating any tables. Still stuck.\n", "comments": null } ]