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--- |
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license: apache-2.0 |
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task_categories: |
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- tabular-regression |
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- tabular-classification |
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- question-answering |
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language: |
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- en |
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tags: |
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- user modelling |
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- trust |
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size_categories: |
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- 10K<n<100K |
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configs: |
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- config_name: data |
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data_files: "data.jsonl" |
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--- |
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This is a slightly edited dataset of the one [found here on GitHub](https://github.com/zouharvi/trust-intervention/). |
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The data contains the user interactions, their bet values, answer correctness etc. |
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Please contact the authors if you have any questions. |
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# A Diachronic Perspective on User Trust in AI under Uncertainty |
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> **Abstract:** In a human-AI collaboration, users build a mental model of the AI system based on its veracity and how it presents its decision, e.g. its presentation of system confidence and an explanation of the output. |
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> However, modern NLP systems are often uncalibrated, resulting in confidently incorrect predictions that undermine user trust. |
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> In order to build trustworthy AI, we must understand how user trust is developed and how it can be regained after potential trust-eroding events. |
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> We study the evolution of user trust in response to these trust-eroding events using a betting game as the users interact with the AI. |
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> We find that even a few incorrect instances with inaccurate confidence estimates can substantially damage user trust and performance, with very slow recovery. |
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> We also show that this degradation in trust can reduce the success of human-AI collaboration |
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> and that different types of miscalibration---unconfidently correct and confidently incorrect---have different (negative) effects on user trust. |
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> Our findings highlight the importance of calibration in user-facing AI application, and shed light onto what aspects help users decide whether to trust the system. |
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This work was presented EMNLP 2023, read it [**here**](https://aclanthology.org/2023.emnlp-main.339/). |
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Written by Shehzaad Dhuliawala, Vilém Zouhar, Mennatallah El-Assady, and Mrinmaya Sachan from ETH Zurich, Department of Computer Science. |
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``` |
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@inproceedings{dhuliawala-etal-2023-diachronic, |
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title = "A Diachronic Perspective on User Trust in {AI} under Uncertainty", |
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author = "Dhuliawala, Shehzaad and |
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Zouhar, Vil{\'e}m and |
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El-Assady, Mennatallah and |
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Sachan, Mrinmaya", |
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booktitle = "Proceedings of the 2023 Conference on Empirical Methods in Natural Language Processing", |
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month = dec, |
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year = "2023", |
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address = "Singapore", |
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publisher = "Association for Computational Linguistics", |
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url = "https://aclanthology.org/2023.emnlp-main.339", |
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doi = "10.18653/v1/2023.emnlp-main.339", |
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pages = "5567--5580" |
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} |
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``` |
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<img width="400em" src="https://raw.githubusercontent.com/zouharvi/trust-intervention/main/meta/figure_1.png"> |
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<small> |
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Figure 1: Diachronic view of a typical human-AI collaborative setting. |
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Here, at each timestep <em>t</em>, the user uses their prior mental model <em>ψ<sub>t</sub></em> to accept or reject the AI system’s answer <em>y<sub>t</sub></em>, supported by an additional message <em>m<sub>t</sub></em> comprising of the AI’s confidence, and updates their mental model of the AI system to <em>ψ<sub>t+1</sub></em>. If the message is rejected, the user invokes a fallback process to provide a different answer. |
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</small> |
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## Resources |
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[](https://www.youtube.com/watch?v=NrH3flpijDw) |
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<img width="500em" src="https://raw.githubusercontent.com/zouharvi/trust-intervention/main/meta/poster.png"> |
