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Alpaca69B

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You need to fix this

I’ve had Instagram ever since I was in middle school and used it all the time! Now I’m barely on it. My issues are for one the algorithm I feel like people tell you this all the time and you have yet to change it. It’s annoying how I’m always seeing the same people post & sometimes I’ll miss my friends post and end up seeing it like 3 days later like what sense does that make ? I thought Instagram was a way to connect with friends and see what they post and it’s like now I can’t even do that cause I barely see their post!!! My second problem is anytime I’m looking through comments it scrolls down by itself and I have to scroll all the way back up to what I was reading. Can y’all fix that cause it’s absolutely annoying can’t even finish reading a comment. Another problem I have is the shopping part of Instagram. I know for a fact I am not hitting that button EVER to shop it’s a useless button and stop popping up in my notifications about the shop stuff and lastly the reels get rid of it plain and simple that’s why there’s tiktok and I’m not using reels like I’m using tiktok. Instagram is a photo sharing app once you guys realize that again I think people will love it just like they did when they first Dowloaded it. Now you trying to be like all these other apps mixed in one and it’s annoying

App, App, App

Algorithm, Interface, Features

Negative, Negative, Negative

App Interface - Algorithm - negative, App Interface - Feed - negative, App Interface - Reels - negative, App Interface - Shopping - negative, App Interface - Self-Scrolling Comment Section - negative

### USER:You need to fix this, I’ve had Instagram ever since I was in middle school and used it all the time! Now I’m barely on it. My issues are for one the algorithm I feel like people tell you this all the time and you have yet to change it. It’s annoying how I’m always seeing the same people post & sometimes I’ll miss my friends post and end up seeing it like 3 days later like what sense does that make ? I thought Instagram was a way to connect with friends and see what they post and it’s like now I can’t even do that cause I barely see their post!!! My second problem is anytime I’m looking through comments it scrolls down by itself and I have to scroll all the way back up to what I was reading. Can y’all fix that cause it’s absolutely annoying can’t even finish reading a comment. Another problem I have is the shopping part of Instagram. I know for a fact I am not hitting that button EVER to shop it’s a useless button and stop popping up in my notifications about the shop stuff and lastly the reels get rid of it plain and simple that’s why there’s tiktok and I’m not using reels like I’m using tiktok. Instagram is a photo sharing app once you guys realize that again I think people will love it just like they did when they first Dowloaded it. Now you trying to be like all these other apps mixed in one and it’s annoying ### ASSISTANT: App Interface - Algorithm - negative, App Interface - Feed - negative, App Interface - Reels - negative, App Interface - Shopping - negative, App Interface - Self-Scrolling Comment Section - negative )))

### Review: title: You need to fix this, content: I’ve had Instagram ever since I was in middle school and used it all the time! Now I’m barely on it. My issues are for one the algorithm I feel like people tell you this all the time and you have yet to change it. It’s annoying how I’m always seeing the same people post & sometimes I’ll miss my friends post and end up seeing it like 3 days later like what sense does that make ? I thought Instagram was a way to connect with friends and see what they post and it’s like now I can’t even do that cause I barely see their post!!! My second problem is anytime I’m looking through comments it scrolls down by itself and I have to scroll all the way back up to what I was reading. Can y’all fix that cause it’s absolutely annoying can’t even finish reading a comment. Another problem I have is the shopping part of Instagram. I know for a fact I am not hitting that button EVER to shop it’s a useless button and stop popping up in my notifications about the shop stuff and lastly the reels get rid of it plain and simple that’s why there’s tiktok and I’m not using reels like I’m using tiktok. Instagram is a photo sharing app once you guys realize that again I think people will love it just like they did when they first Dowloaded it. Now you trying to be like all these other apps mixed in one and it’s annoying ### Analysis: categories: App, App, App, aspects: Algorithm, Interface, Features, sentiments: Negative, Negative, Negative )))

### Review: title: You need to fix this, content: I’ve had Instagram ever since I was in middle school and used it all the time! Now I’m barely on it. My issues are for one the algorithm I feel like people tell you this all the time and you have yet to change it. It’s annoying how I’m always seeing the same people post & sometimes I’ll miss my friends post and end up seeing it like 3 days later like what sense does that make ? I thought Instagram was a way to connect with friends and see what they post and it’s like now I can’t even do that cause I barely see their post!!! My second problem is anytime I’m looking through comments it scrolls down by itself and I have to scroll all the way back up to what I was reading. Can y’all fix that cause it’s absolutely annoying can’t even finish reading a comment. Another problem I have is the shopping part of Instagram. I know for a fact I am not hitting that button EVER to shop it’s a useless button and stop popping up in my notifications about the shop stuff and lastly the reels get rid of it plain and simple that’s why there’s tiktok and I’m not using reels like I’m using tiktok. Instagram is a photo sharing app once you guys realize that again I think people will love it just like they did when they first Dowloaded it. Now you trying to be like all these other apps mixed in one and it’s annoying ### Analysis: categories: (App, App, App) aspects: (Algorithm, Interface, Features) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: You need to fix this, I’ve had Instagram ever since I was in middle school and used it all the time! Now I’m barely on it. My issues are for one the algorithm I feel like people tell you this all the time and you have yet to change it. It’s annoying how I’m always seeing the same people post & sometimes I’ll miss my friends post and end up seeing it like 3 days later like what sense does that make ? I thought Instagram was a way to connect with friends and see what they post and it’s like now I can’t even do that cause I barely see their post!!! My second problem is anytime I’m looking through comments it scrolls down by itself and I have to scroll all the way back up to what I was reading. Can y’all fix that cause it’s absolutely annoying can’t even finish reading a comment. Another problem I have is the shopping part of Instagram. I know for a fact I am not hitting that button EVER to shop it’s a useless button and stop popping up in my notifications about the shop stuff and lastly the reels get rid of it plain and simple that’s why there’s tiktok and I’m not using reels like I’m using tiktok. Instagram is a photo sharing app once you guys realize that again I think people will love it just like they did when they first Dowloaded it. Now you trying to be like all these other apps mixed in one and it’s annoying Output: App Interface - Algorithm - negative, App Interface - Feed - negative, App Interface - Reels - negative, App Interface - Shopping - negative, App Interface - Self-Scrolling Comment Section - negative $$$

My orders went completely wrong!

The prices and the quality of the merchandise are good, I didn’t like the price changes after I’ve already submitted my orders with the prices I agree to pay. My orders went completely wrong! I had to lock my debit card, cancel my orders, and redo it all over again. My bank has notified me and was deeply concerned about the transactions that were being made from my checking account, fraudulent activities! A transaction has been made again, which it’s still pending, but I canceled that order once I seen the price was more than what I agreed on. This is the first time my orders went completely wrong! Since this was the first time this has ever happened to me I was willing to give it another chance.

Merchandise, Merchandise, Merchandise, Order, Order, Order, Order, Transaction, Transaction

quality, price, price, accuracy, impact, repeatability, impact, accuracy, impact

positive, negative, negative, negative, negative, negative, negative, negative, negative

Merchandise quality - positive, Merchandise - price - negative, Merchandise - price - negative, Order - accuracy - negative, Order - impact - negative, Order - repeatability - negative, Order - impact - negative, Transaction - accuracy - negative, Transaction - impact - negative

### USER:My orders went completely wrong!, The prices and the quality of the merchandise are good, I didn’t like the price changes after I’ve already submitted my orders with the prices I agree to pay. I had to lock my debit card, cancel my orders, and redo it all over again. My bank has notified me and was deeply concerned about the transactions that were being made from my checking account, fraudulent activities! A transaction has been made again, which it’s still pending, but I canceled that order once I seen the price was more than what I agreed on. This is the first time my orders went completely wrong! Since this was the first time this has ever happened to me I was willing to give it another chance. ### ASSISTANT: Merchandise quality - positive, Merchandise - price - negative, Merchandise - price - negative, Order - accuracy - negative, Order - impact - negative, Order - repeatability - negative, Order - impact - negative, Transaction - accuracy - negative, Transaction - impact - negative )))

### Review: title: My orders went completely wrong!, content: The prices and the quality of the merchandise are good, I didn’t like the price changes after I’ve already submitted my orders with the prices I agree to pay. My orders went completely wrong! I had to lock my debit card, cancel my orders, and redo it all over again. My bank has notified me and was deeply concerned about the transactions that were being made from my checking account, fraudulent activities! A transaction has been made again, which it’s still pending, but I canceled that order once I seen the price was more than what I agreed on. This is the first time my orders went completely wrong! Since this was the first time this has ever happened to me I was willing to give it another chance. ### Analysis: categories: Merchandise, Merchandise, Merchandise, Order, Order, Order, Order, Transaction, Transaction, aspects: quality, price, price, accuracy, impact, repeatability, impact, accuracy, impact, sentiments: positive, negative, negative, negative, negative, negative, negative, negative, negative )))

### Review: title: My orders went completely wrong!, content: The prices and the quality of the merchandise are good, I didn’t like the price changes after I’ve already submitted my orders with the prices I agree to pay. My orders went completely wrong! I had to lock my debit card, cancel my orders, and redo it all over again. My bank has notified me and was deeply concerned about the transactions that were being made from my checking account, fraudulent activities! A transaction has been made again, which it’s still pending, but I canceled that order once I seen the price was more than what I agreed on. This is the first time my orders went completely wrong! Since this was the first time this has ever happened to me I was willing to give it another chance. ### Analysis: categories: ( Merchandise, Merchandise, Merchandise, Order, Order, Order, Order, Transaction, Transaction) aspects: (quality, price, price, accuracy, impact, repeatability, impact, accuracy, impact) sentiments: (positive, negative, negative, negative, negative, negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: My orders went completely wrong!, The prices and the quality of the merchandise are good, I didn’t like the price changes after I’ve already submitted my orders with the prices I agree to pay. I had to lock my debit card, cancel my orders, and redo it all over again. My bank has notified me and was deeply concerned about the transactions that were being made from my checking account, fraudulent activities! A transaction has been made again, which it’s still pending, but I canceled that order once I seen the price was more than what I agreed on. This is the first time my orders went completely wrong! Since this was the first time this has ever happened to me I was willing to give it another chance. Output: Merchandise quality - positive, Merchandise - price - negative, Merchandise - price - negative, Order - accuracy - negative, Order - impact - negative, Order - repeatability - negative, Order - impact - negative, Transaction - accuracy - negative, Transaction - impact - negative $$$

Not opening a chat

So me and my friend were talking and I put too much emojis I didn’t even get to send I kept copying and pasting u until it makes a long paragraph because I wanted to try something but it just lagged and then I left WhatsApp and went back onto it and clicked on the friend I was texting but it didn’t open. Every time I click onto our chat, it doesn’t open it just lags on her name then I need to get off WhatsApp and on again I also turned off my phone and opened it again and still the same problem. I could open other peoples chat but not me and hers. It does let me go onto her contact info when I long click on her name but when I tried to get back onto our chat it wouldn’t work I even tried to do the chat search and it wouldn’t work. What would only work is the media,links and docs and the starred messages so please try to help me out with getting back onto our chat.❤️

Messaging

Chat

Negative

Messaging - Chat - Negative

### USER:Not opening a chat, So me and my friend were talking and I put too much emojis I didn’t even get to send I kept copying and pasting u until it makes a long paragraph because I wanted to try something but it just lagged and then I left WhatsApp and went back onto it and clicked on the friend I was texting but it didn’t open. Every time I click onto our chat, it doesn’t open it just lags on her name then I need to get off WhatsApp and on again I also turned off my phone and opened it again and still the same problem. I could open other peoples chat but not me and hers. It does let me go onto her contact info when I long click on her name but when I tried to get back onto our chat it wouldn’t work I even tried to do the chat search and it wouldn’t work. What would only work is the media,links and docs and the starred messages so please try to help me out with getting back onto our chat.❤️ ### ASSISTANT: Messaging - Chat - Negative )))

### Review: title: Not opening a chat, content: So me and my friend were talking and I put too much emojis I didn’t even get to send I kept copying and pasting u until it makes a long paragraph because I wanted to try something but it just lagged and then I left WhatsApp and went back onto it and clicked on the friend I was texting but it didn’t open. Every time I click onto our chat, it doesn’t open it just lags on her name then I need to get off WhatsApp and on again I also turned off my phone and opened it again and still the same problem. I could open other peoples chat but not me and hers. It does let me go onto her contact info when I long click on her name but when I tried to get back onto our chat it wouldn’t work I even tried to do the chat search and it wouldn’t work. What would only work is the media,links and docs and the starred messages so please try to help me out with getting back onto our chat.❤️ ### Analysis: categories: Messaging, aspects: Chat, sentiments: Negative )))

### Review: title: Not opening a chat, content: So me and my friend were talking and I put too much emojis I didn’t even get to send I kept copying and pasting u until it makes a long paragraph because I wanted to try something but it just lagged and then I left WhatsApp and went back onto it and clicked on the friend I was texting but it didn’t open. Every time I click onto our chat, it doesn’t open it just lags on her name then I need to get off WhatsApp and on again I also turned off my phone and opened it again and still the same problem. I could open other peoples chat but not me and hers. It does let me go onto her contact info when I long click on her name but when I tried to get back onto our chat it wouldn’t work I even tried to do the chat search and it wouldn’t work. What would only work is the media,links and docs and the starred messages so please try to help me out with getting back onto our chat.❤️ ### Analysis: categories: (Messaging) aspects: (Chat) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Not opening a chat, So me and my friend were talking and I put too much emojis I didn’t even get to send I kept copying and pasting u until it makes a long paragraph because I wanted to try something but it just lagged and then I left WhatsApp and went back onto it and clicked on the friend I was texting but it didn’t open. Every time I click onto our chat, it doesn’t open it just lags on her name then I need to get off WhatsApp and on again I also turned off my phone and opened it again and still the same problem. I could open other peoples chat but not me and hers. It does let me go onto her contact info when I long click on her name but when I tried to get back onto our chat it wouldn’t work I even tried to do the chat search and it wouldn’t work. What would only work is the media,links and docs and the starred messages so please try to help me out with getting back onto our chat.❤️ Output: Messaging - Chat - Negative $$$

Very helpful!

I’ve taken some Spanish when in college, but it always seemed to go too fast. Cover a subject, memorize, and regurgitate the information and move on. Only, that method never really stuck with me. I consider myself a beginner and I needed a course that would allow me to do it at my pace. With Babbel I can go back to previous courses a take them again to make them ‘stick’ in my brain. , My only problem is the review tests in the app. I wish I could do the review test over and over, but I can’t. Once you take the tests they’re gone. Unless I’m wrong and you can somehow reset the feature to allow multiple review tests, I have not found a way yet. , Really like the app. Would definitely recommend it. I has me inspired to one day take a South American Spanish immersion course for a few weeks, then move on to take the DELE exam. If you dream, dream big. Right?

Education, Education, Education

App Interface, Content, Review Feature

Positive, Positive, Negative

Education - App Interface - Positive, Education - Content - Positive, Education - Review Feature - Negative

### USER:Very helpful!, I’ve taken some Spanish when in college, but it always seemed to go too fast. Cover a subject, memorize, and regurgitate the information and move on. Only, that method never really stuck with me. I consider myself a beginner and I needed a course that would allow me to do it at my pace. With Babbel I can go back to previous courses a take them again to make them ‘stick’ in my brain. , My only problem is the review tests in the app. I wish I could do the review test over and over, but I can’t. Once you take the tests they’re gone. Unless I’m wrong and you can somehow reset the feature to allow multiple review tests, I have not found a way yet. , Really like the app. Would definitely recommend it. I has me inspired to one day take a South American Spanish immersion course for a few weeks, then move on to take the DELE exam. If you dream, dream big. Right? ### ASSISTANT: Education - App Interface - Positive, Education - Content - Positive, Education - Review Feature - Negative )))

### Review: title: Very helpful!, content: I’ve taken some Spanish when in college, but it always seemed to go too fast. Cover a subject, memorize, and regurgitate the information and move on. Only, that method never really stuck with me. I consider myself a beginner and I needed a course that would allow me to do it at my pace. With Babbel I can go back to previous courses a take them again to make them ‘stick’ in my brain. , My only problem is the review tests in the app. I wish I could do the review test over and over, but I can’t. Once you take the tests they’re gone. Unless I’m wrong and you can somehow reset the feature to allow multiple review tests, I have not found a way yet. , Really like the app. Would definitely recommend it. I has me inspired to one day take a South American Spanish immersion course for a few weeks, then move on to take the DELE exam. If you dream, dream big. Right? ### Analysis: categories: Education, Education, Education, aspects: App Interface, Content, Review Feature, sentiments: Positive, Positive, Negative )))

### Review: title: Very helpful!, content: I’ve taken some Spanish when in college, but it always seemed to go too fast. Cover a subject, memorize, and regurgitate the information and move on. Only, that method never really stuck with me. I consider myself a beginner and I needed a course that would allow me to do it at my pace. With Babbel I can go back to previous courses a take them again to make them ‘stick’ in my brain. , My only problem is the review tests in the app. I wish I could do the review test over and over, but I can’t. Once you take the tests they’re gone. Unless I’m wrong and you can somehow reset the feature to allow multiple review tests, I have not found a way yet. , Really like the app. Would definitely recommend it. I has me inspired to one day take a South American Spanish immersion course for a few weeks, then move on to take the DELE exam. If you dream, dream big. Right? ### Analysis: categories: (Education, Education, Education) aspects: (App Interface, Content, Review Feature) sentiments: (Positive, Positive, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Very helpful!, I’ve taken some Spanish when in college, but it always seemed to go too fast. Cover a subject, memorize, and regurgitate the information and move on. Only, that method never really stuck with me. I consider myself a beginner and I needed a course that would allow me to do it at my pace. With Babbel I can go back to previous courses a take them again to make them ‘stick’ in my brain. , My only problem is the review tests in the app. I wish I could do the review test over and over, but I can’t. Once you take the tests they’re gone. Unless I’m wrong and you can somehow reset the feature to allow multiple review tests, I have not found a way yet. , Really like the app. Would definitely recommend it. I has me inspired to one day take a South American Spanish immersion course for a few weeks, then move on to take the DELE exam. If you dream, dream big. Right? Output: Education - App Interface - Positive, Education - Content - Positive, Education - Review Feature - Negative $$$

Latest iOS upgrade is hideous.

The latest upgrade for this app is absolutely atrocious and stupid. Nothing works! Who’s bright idea was it to move the search bar down to the bottom of the phone? Why would you all do that and not make it optional for the clients? I keep accidentally hitting it thinking I’m hitting something else, if you all copied this from the iPhone interface that was dumb as a cow drinking pig milk because at least apple let its users DECIDE if they wanted the search bar at the bottom or top of their safari browsers. THEN why oh why is it when I click my little heart/save to list button it no longer lets me choose which list to save it to? Whoever signed off on these decisions is an idiot and did not think about UI or UX at all. And if the person reading this who designed it doesn’t know what UI or UX stands for they should have never been allowed to make these changes. An inconvenience waste of space.

App

UI/UX

negative

App - UI/UX - negative

### USER:Latest iOS upgrade is hideous., The latest upgrade for this app is absolutely atrocious and stupid. Nothing works! Who’s bright idea was it to move the search bar down to the bottom of the phone? Why would you all do that and not make it optional for the clients? I keep accidentally hitting it thinking I’m hitting something else, if you all copied this from the iPhone interface that was dumb as a cow drinking pig milk because at least apple let its users DECIDE if they wanted the search bar at the bottom or top of their safari browsers. THEN why oh why is it when I click my little heart/save to list button it no longer lets me choose which list to save it to? Whoever signed off on these decisions is an idiot and did not think about UI or UX at all. And if the person reading this who designed it doesn’t know what UI or UX stands for they should have never been allowed to make these changes. An inconvenience waste of space. ### ASSISTANT: App - UI/UX - negative )))

### Review: title: Latest iOS upgrade is hideous., content: The latest upgrade for this app is absolutely atrocious and stupid. Nothing works! Who’s bright idea was it to move the search bar down to the bottom of the phone? Why would you all do that and not make it optional for the clients? I keep accidentally hitting it thinking I’m hitting something else, if you all copied this from the iPhone interface that was dumb as a cow drinking pig milk because at least apple let its users DECIDE if they wanted the search bar at the bottom or top of their safari browsers. THEN why oh why is it when I click my little heart/save to list button it no longer lets me choose which list to save it to? Whoever signed off on these decisions is an idiot and did not think about UI or UX at all. And if the person reading this who designed it doesn’t know what UI or UX stands for they should have never been allowed to make these changes. An inconvenience waste of space. ### Analysis: categories: App, aspects: UI/UX, sentiments: negative )))

### Review: title: Latest iOS upgrade is hideous., content: The latest upgrade for this app is absolutely atrocious and stupid. Nothing works! Who’s bright idea was it to move the search bar down to the bottom of the phone? Why would you all do that and not make it optional for the clients? I keep accidentally hitting it thinking I’m hitting something else, if you all copied this from the iPhone interface that was dumb as a cow drinking pig milk because at least apple let its users DECIDE if they wanted the search bar at the bottom or top of their safari browsers. THEN why oh why is it when I click my little heart/save to list button it no longer lets me choose which list to save it to? Whoever signed off on these decisions is an idiot and did not think about UI or UX at all. And if the person reading this who designed it doesn’t know what UI or UX stands for they should have never been allowed to make these changes. An inconvenience waste of space. ### Analysis: categories: (App) aspects: (UI/UX) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Latest iOS upgrade is hideous., The latest upgrade for this app is absolutely atrocious and stupid. Nothing works! Who’s bright idea was it to move the search bar down to the bottom of the phone? Why would you all do that and not make it optional for the clients? I keep accidentally hitting it thinking I’m hitting something else, if you all copied this from the iPhone interface that was dumb as a cow drinking pig milk because at least apple let its users DECIDE if they wanted the search bar at the bottom or top of their safari browsers. THEN why oh why is it when I click my little heart/save to list button it no longer lets me choose which list to save it to? Whoever signed off on these decisions is an idiot and did not think about UI or UX at all. And if the person reading this who designed it doesn’t know what UI or UX stands for they should have never been allowed to make these changes. An inconvenience waste of space. Output: App - UI/UX - negative $$$

WhatsApp crashes no matter what

My latest WhatsApp version on iPhone 13 Pro stopped working all of a sudden last night. After following all troubleshooting steps recommended by Apple team I figured out that only WhatsApp application is not functioning but rest all applications on my phone are working as expected., , Irrespective of offload/reinstall, delete and fresh install WhatsApp keeps crashing. Strange thing is that after deleting and reinstalling the WhatsApp in iPhone storage settings WhatsApp shows 22GB memory consumption which means good and bad. Delete operation didn’t really erase data and docs but bad thing is that it doesn’t allow WhatsApp to function when it gets reinstalled. , , Most disappointing thing in this situation is that WhatsApp support team’s lack of intent to address this issue for their loyal customer. They don’t even attempt to understand and triage the issue but just prescribe a next step saying that it is iOS issue and I need to reconfigure my iPhone as a brand new device and ready to afford to lose all my other apps, data, etc. in this process., , I am expecting some one from WhatsApp support team to look into this review and address this genuine issue further.

Functionality, Responsiveness

Stability, Support

negative, negative

Functionality - Stability - negative, Responsiveness - Support - negative

### USER:WhatsApp crashes no matter what, My latest WhatsApp version on iPhone 13 Pro stopped working all of a sudden last night. After following all troubleshooting steps recommended by Apple team I figured out that only WhatsApp application is not functioning but rest all applications on my phone are working as expected., , Irrespective of offload/reinstall, delete and fresh install WhatsApp keeps crashing. Strange thing is that after deleting and reinstalling the WhatsApp in iPhone storage settings WhatsApp shows 22GB memory consumption which means good and bad. Delete operation didn’t really erase data and docs but bad thing is that it doesn’t allow WhatsApp to function when it gets reinstalled. , , Most disappointing thing in this situation is that WhatsApp support team’s lack of intent to address this issue for their loyal customer. They don’t even attempt to understand and triage the issue but just prescribe a next step saying that it is iOS issue and I need to reconfigure my iPhone as a brand new device and ready to afford to lose all my other apps, data, etc. in this process., , I am expecting some one from WhatsApp support team to look into this review and address this genuine issue further. ### ASSISTANT: Functionality - Stability - negative, Responsiveness - Support - negative )))

### Review: title: WhatsApp crashes no matter what, content: My latest WhatsApp version on iPhone 13 Pro stopped working all of a sudden last night. After following all troubleshooting steps recommended by Apple team I figured out that only WhatsApp application is not functioning but rest all applications on my phone are working as expected., , Irrespective of offload/reinstall, delete and fresh install WhatsApp keeps crashing. Strange thing is that after deleting and reinstalling the WhatsApp in iPhone storage settings WhatsApp shows 22GB memory consumption which means good and bad. Delete operation didn’t really erase data and docs but bad thing is that it doesn’t allow WhatsApp to function when it gets reinstalled. , , Most disappointing thing in this situation is that WhatsApp support team’s lack of intent to address this issue for their loyal customer. They don’t even attempt to understand and triage the issue but just prescribe a next step saying that it is iOS issue and I need to reconfigure my iPhone as a brand new device and ready to afford to lose all my other apps, data, etc. in this process., , I am expecting some one from WhatsApp support team to look into this review and address this genuine issue further. ### Analysis: categories: Functionality, Responsiveness, aspects: Stability, Support, sentiments: negative, negative )))

### Review: title: WhatsApp crashes no matter what, content: My latest WhatsApp version on iPhone 13 Pro stopped working all of a sudden last night. After following all troubleshooting steps recommended by Apple team I figured out that only WhatsApp application is not functioning but rest all applications on my phone are working as expected., , Irrespective of offload/reinstall, delete and fresh install WhatsApp keeps crashing. Strange thing is that after deleting and reinstalling the WhatsApp in iPhone storage settings WhatsApp shows 22GB memory consumption which means good and bad. Delete operation didn’t really erase data and docs but bad thing is that it doesn’t allow WhatsApp to function when it gets reinstalled. , , Most disappointing thing in this situation is that WhatsApp support team’s lack of intent to address this issue for their loyal customer. They don’t even attempt to understand and triage the issue but just prescribe a next step saying that it is iOS issue and I need to reconfigure my iPhone as a brand new device and ready to afford to lose all my other apps, data, etc. in this process., , I am expecting some one from WhatsApp support team to look into this review and address this genuine issue further. ### Analysis: categories: (Functionality, Responsiveness) aspects: (Stability, Support) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: WhatsApp crashes no matter what, My latest WhatsApp version on iPhone 13 Pro stopped working all of a sudden last night. After following all troubleshooting steps recommended by Apple team I figured out that only WhatsApp application is not functioning but rest all applications on my phone are working as expected., , Irrespective of offload/reinstall, delete and fresh install WhatsApp keeps crashing. Strange thing is that after deleting and reinstalling the WhatsApp in iPhone storage settings WhatsApp shows 22GB memory consumption which means good and bad. Delete operation didn’t really erase data and docs but bad thing is that it doesn’t allow WhatsApp to function when it gets reinstalled. , , Most disappointing thing in this situation is that WhatsApp support team’s lack of intent to address this issue for their loyal customer. They don’t even attempt to understand and triage the issue but just prescribe a next step saying that it is iOS issue and I need to reconfigure my iPhone as a brand new device and ready to afford to lose all my other apps, data, etc. in this process., , I am expecting some one from WhatsApp support team to look into this review and address this genuine issue further. Output: Functionality - Stability - negative, Responsiveness - Support - negative $$$

Ashleigh Mckinney calls home

The Gilman Scholarship is a huge honor given to only 800 students in the US and it is an international scholarship. It’s given to students based your essay and it’s a opportunity based on financial need to have the opportunity to be able to afford the chance to help others and study abroad where they otherwise could not afford it. Ashleigh will study advanced mathematics and intern to help disadvantaged people to go to her page and am worried how she will make it there, so when I found the whatsup app to be able to talk to her it was an awnser to beautiful app so loved ones can call home

Communication

App

positive

Communication - App - positive

### USER:Ashleigh Mckinney calls home, The Gilman Scholarship is a huge honor given to only 800 students in the US and it is an international scholarship. It’s given to students based your essay and it’s a opportunity based on financial need to have the opportunity to be able to afford the chance to help others and study abroad where they otherwise could not afford it. Ashleigh will study advanced mathematics and intern to help disadvantaged people to go to her page and am worried how she will make it there, so when I found the whatsup app to be able to talk to her it was an awnser to beautiful app so loved ones can call home ### ASSISTANT: Communication - App - positive )))

### Review: title: Ashleigh Mckinney calls home, content: The Gilman Scholarship is a huge honor given to only 800 students in the US and it is an international scholarship. It’s given to students based your essay and it’s a opportunity based on financial need to have the opportunity to be able to afford the chance to help others and study abroad where they otherwise could not afford it. Ashleigh will study advanced mathematics and intern to help disadvantaged people to go to her page and am worried how she will make it there, so when I found the whatsup app to be able to talk to her it was an awnser to beautiful app so loved ones can call home ### Analysis: categories: Communication, aspects: App, sentiments: positive )))

### Review: title: Ashleigh Mckinney calls home, content: The Gilman Scholarship is a huge honor given to only 800 students in the US and it is an international scholarship. It’s given to students based your essay and it’s a opportunity based on financial need to have the opportunity to be able to afford the chance to help others and study abroad where they otherwise could not afford it. Ashleigh will study advanced mathematics and intern to help disadvantaged people to go to her page and am worried how she will make it there, so when I found the whatsup app to be able to talk to her it was an awnser to beautiful app so loved ones can call home ### Analysis: categories: (Communication) aspects: (App) sentiments: (positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Ashleigh Mckinney calls home, The Gilman Scholarship is a huge honor given to only 800 students in the US and it is an international scholarship. It’s given to students based your essay and it’s a opportunity based on financial need to have the opportunity to be able to afford the chance to help others and study abroad where they otherwise could not afford it. Ashleigh will study advanced mathematics and intern to help disadvantaged people to go to her page and am worried how she will make it there, so when I found the whatsup app to be able to talk to her it was an awnser to beautiful app so loved ones can call home Output: Communication - App - positive $$$

Easy service but unreliable

We did a call with a doctor today because our son was sent home from school feeling unwell. We were told by his daycare we would need a note from a doctor for him to go back. We knew our son was fine and only scheduled the appointment to get the note. They were concerned about a skin rash that we knew to be eczema. During the appointment we requested the note and we were told that the note would be in his chart by the physician. The note never showed up, so I called back asking for the note. There is no way for them to request the note and I was told if I needed one I could schedule and pay any associate fees for another appointment. I was told that the doctor’s note was “not guaranteed.” I don’t know what more of a guarantee I can get than the doctor telling me he will write one. How many appointments do I pay for before I get the note. It could be limitless! What a racket. They were not willing to waive any fees and the appointments are not recorded, so it’s my word against no one.

Medical Services, Medical Services, Medical Services

Doctor's Note, Fees, Scheduling

Negative, Negative, Negative

Medical Services - Doctor's Note - Negative, Medical Services - Fees - Negative, Medical Services - Scheduling - Negative

### USER:Easy service but unreliable, We did a call with a doctor today because our son was sent home from school feeling unwell. We were told by his daycare we would need a note from a doctor for him to go back. We knew our son was fine and only scheduled the appointment to get the note. They were concerned about a skin rash that we knew to be eczema. During the appointment we requested the note and we were told that the note would be in his chart by the physician. The note never showed up, so I called back asking for the note. There is no way for them to request the note and I was told if I needed one I could schedule and pay any associate fees for another appointment. I was told that the doctor’s note was “not guaranteed.” I don’t know what more of a guarantee I can get than the doctor telling me he will write one. How many appointments do I pay for before I get the note. It could be limitless! What a racket. They were not willing to waive any fees and the appointments are not recorded, so it’s my word against no one. ### ASSISTANT: Medical Services - Doctor's Note - Negative, Medical Services - Fees - Negative, Medical Services - Scheduling - Negative )))

### Review: title: Easy service but unreliable, content: We did a call with a doctor today because our son was sent home from school feeling unwell. We were told by his daycare we would need a note from a doctor for him to go back. We knew our son was fine and only scheduled the appointment to get the note. They were concerned about a skin rash that we knew to be eczema. During the appointment we requested the note and we were told that the note would be in his chart by the physician. The note never showed up, so I called back asking for the note. There is no way for them to request the note and I was told if I needed one I could schedule and pay any associate fees for another appointment. I was told that the doctor’s note was “not guaranteed.” I don’t know what more of a guarantee I can get than the doctor telling me he will write one. How many appointments do I pay for before I get the note. It could be limitless! What a racket. They were not willing to waive any fees and the appointments are not recorded, so it’s my word against no one. ### Analysis: categories: Medical Services, Medical Services, Medical Services, aspects: Doctor's Note, Fees, Scheduling, sentiments: Negative, Negative, Negative )))

### Review: title: Easy service but unreliable, content: We did a call with a doctor today because our son was sent home from school feeling unwell. We were told by his daycare we would need a note from a doctor for him to go back. We knew our son was fine and only scheduled the appointment to get the note. They were concerned about a skin rash that we knew to be eczema. During the appointment we requested the note and we were told that the note would be in his chart by the physician. The note never showed up, so I called back asking for the note. There is no way for them to request the note and I was told if I needed one I could schedule and pay any associate fees for another appointment. I was told that the doctor’s note was “not guaranteed.” I don’t know what more of a guarantee I can get than the doctor telling me he will write one. How many appointments do I pay for before I get the note. It could be limitless! What a racket. They were not willing to waive any fees and the appointments are not recorded, so it’s my word against no one. ### Analysis: categories: (Medical Services, Medical Services, Medical Services) aspects: (Doctor's Note, Fees, Scheduling) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Easy service but unreliable, We did a call with a doctor today because our son was sent home from school feeling unwell. We were told by his daycare we would need a note from a doctor for him to go back. We knew our son was fine and only scheduled the appointment to get the note. They were concerned about a skin rash that we knew to be eczema. During the appointment we requested the note and we were told that the note would be in his chart by the physician. The note never showed up, so I called back asking for the note. There is no way for them to request the note and I was told if I needed one I could schedule and pay any associate fees for another appointment. I was told that the doctor’s note was “not guaranteed.” I don’t know what more of a guarantee I can get than the doctor telling me he will write one. How many appointments do I pay for before I get the note. It could be limitless! What a racket. They were not willing to waive any fees and the appointments are not recorded, so it’s my word against no one. Output: Medical Services - Doctor's Note - Negative, Medical Services - Fees - Negative, Medical Services - Scheduling - Negative $$$

Where do I really even start?

This app is horrible. I believe at one point, years ago it was decent, but nowadays it is complete utter garbage. The report system on this app is so broken, it is insane. People on this app post porn, and gore and are able to receive warning after warning, meanwhile small accounts can post absolutely nothing and still get deleted? I had an account that was deleted and I’d literally done nothing on the account at all…what policy did I violate to get it deleted? I’ve had comments reported and deleted for saying that a group of people was not all evil, and that if you did think that it was “idiotic”. It was labeled as bullying and harassment when I’d done neither of those things? Meanwhile the actual bullies on this app can get away with saying whatever they want on fake accounts with no real restrictions at all. People can impersonate you on this app as well, with no consequences, even if you report the impersonators to Instagram with an ID they will do nothing, simply because they do not care. I have over 3.5k+ followers, and yet I only get about 100 views per story? Why is their so much censorship on this app? There has to be a change made, and I need the report requests I’ve sent to be answered.

App, App, App, App

Report System, Censorship, Impersonation, Account Deletion

Negative, Negative, Negative, Negative

App - Report System - Negative, App - Censorship - Negative, App - Impersonation - Negative, App - Account Deletion - Negative

### USER:Where do I really even start?, This app is horrible. I believe at one point, years ago it was decent, but nowadays it is complete utter garbage. The report system on this app is so broken, it is insane. People on this app post porn, and gore and are able to receive warning after warning, meanwhile small accounts can post absolutely nothing and still get deleted? I had an account that was deleted and I’d literally done nothing on the account at all…what policy did I violate to get it deleted? I’ve had comments reported and deleted for saying that a group of people was not all evil, and that if you did think that it was “idiotic”. It was labeled as bullying and harassment when I’d done neither of those things? Meanwhile the actual bullies on this app can get away with saying whatever they want on fake accounts with no real restrictions at all. People can impersonate you on this app as well, with no consequences, even if you report the impersonators to Instagram with an ID they will do nothing, simply because they do not care. I have over 3.5k+ followers, and yet I only get about 100 views per story? Why is their so much censorship on this app? There has to be a change made, and I need the report requests I’ve sent to be answered. ### ASSISTANT: App - Report System - Negative, App - Censorship - Negative, App - Impersonation - Negative, App - Account Deletion - Negative )))

### Review: title: Where do I really even start?, content: This app is horrible. I believe at one point, years ago it was decent, but nowadays it is complete utter garbage. The report system on this app is so broken, it is insane. People on this app post porn, and gore and are able to receive warning after warning, meanwhile small accounts can post absolutely nothing and still get deleted? I had an account that was deleted and I’d literally done nothing on the account at all…what policy did I violate to get it deleted? I’ve had comments reported and deleted for saying that a group of people was not all evil, and that if you did think that it was “idiotic”. It was labeled as bullying and harassment when I’d done neither of those things? Meanwhile the actual bullies on this app can get away with saying whatever they want on fake accounts with no real restrictions at all. People can impersonate you on this app as well, with no consequences, even if you report the impersonators to Instagram with an ID they will do nothing, simply because they do not care. I have over 3.5k+ followers, and yet I only get about 100 views per story? Why is their so much censorship on this app? There has to be a change made, and I need the report requests I’ve sent to be answered. ### Analysis: categories: App, App, App, App, aspects: Report System, Censorship, Impersonation, Account Deletion, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Where do I really even start?, content: This app is horrible. I believe at one point, years ago it was decent, but nowadays it is complete utter garbage. The report system on this app is so broken, it is insane. People on this app post porn, and gore and are able to receive warning after warning, meanwhile small accounts can post absolutely nothing and still get deleted? I had an account that was deleted and I’d literally done nothing on the account at all…what policy did I violate to get it deleted? I’ve had comments reported and deleted for saying that a group of people was not all evil, and that if you did think that it was “idiotic”. It was labeled as bullying and harassment when I’d done neither of those things? Meanwhile the actual bullies on this app can get away with saying whatever they want on fake accounts with no real restrictions at all. People can impersonate you on this app as well, with no consequences, even if you report the impersonators to Instagram with an ID they will do nothing, simply because they do not care. I have over 3.5k+ followers, and yet I only get about 100 views per story? Why is their so much censorship on this app? There has to be a change made, and I need the report requests I’ve sent to be answered. ### Analysis: categories: (App, App, App, App) aspects: (Report System, Censorship, Impersonation, Account Deletion) sentiments: (Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Where do I really even start?, This app is horrible. I believe at one point, years ago it was decent, but nowadays it is complete utter garbage. The report system on this app is so broken, it is insane. People on this app post porn, and gore and are able to receive warning after warning, meanwhile small accounts can post absolutely nothing and still get deleted? I had an account that was deleted and I’d literally done nothing on the account at all…what policy did I violate to get it deleted? I’ve had comments reported and deleted for saying that a group of people was not all evil, and that if you did think that it was “idiotic”. It was labeled as bullying and harassment when I’d done neither of those things? Meanwhile the actual bullies on this app can get away with saying whatever they want on fake accounts with no real restrictions at all. People can impersonate you on this app as well, with no consequences, even if you report the impersonators to Instagram with an ID they will do nothing, simply because they do not care. I have over 3.5k+ followers, and yet I only get about 100 views per story? Why is their so much censorship on this app? There has to be a change made, and I need the report requests I’ve sent to be answered. Output: App - Report System - Negative, App - Censorship - Negative, App - Impersonation - Negative, App - Account Deletion - Negative $$$

New Layout is Terrible..

As the subject so clearly states.. the new layout is absolutely horrendous and EXTREMELY hard to navigate. I HATE not having any room to scroll without clicking onto a post or taking me to a reel instead of PAUSING THE VIDEO!!!!!!!!! Also the app looks wayyyyyyyyyy too seamless. Everything blends into each other and looks like one big BLOB- or one big blog post, rather! Another thing.. plz move the activity tab back!!! Some people don’t have the largest reach and instead of placing things the way we’ve liked, gotten used to, AND was logically sound, you changed the layout just to highlight the store and use people’s familiarity with going RIGHT THERE to come into place but it WON’T & will definitely make the experience so much lesser as it already has for me. I was barely holding onto to insta and liked coming onto here for easy scrolling and a not-too-complex site to navigate but now everything is everything and placed everywhere and there’s all new controls and ways to get used to what was already becoming a burden.... and don’t even get me STARTED on the INSANE amount of ads!!!!!!!!!!!! PLUS THE ADS RECOMMENDED FROM OTHER PAGES?!?!?!???!?!?! SOMETHING IS ABSOLUTELY WRONG WITH ALL OF YOU FOR THINKING THIS UPDATE WAS GOOD OR PROGRESSIVE!!!!!!!!!!!!!!!

App, App, App, App, App, App, App

Layout, Navigation, Videos, Design, Activity Tab, User Interface, Ads

Negative, Negative, Negative, Negative, Negative, Negative, Negative

App - Layout - Negative, App - Navigation - Negative, App - Videos - Negative, App - Design - Negative, App - Activity Tab - Negative, App - User Interface - Negative, App - Ads - Negative

### USER:New Layout is Terrible.., As the subject so clearly states.. the new layout is absolutely horrendous and EXTREMELY hard to navigate. I HATE not having any room to scroll without clicking onto a post or taking me to a reel instead of PAUSING THE VIDEO!!!!!!!!! Also the app looks wayyyyyyyyyy too seamless. Everything blends into each other and looks like one big BLOB- or one big blog post, rather! Another thing.. plz move the activity tab back!!! Some people don’t have the largest reach and instead of placing things the way we’ve liked, gotten used to, AND was logically sound, you changed the layout just to highlight the store and use people’s familiarity with going RIGHT THERE to come into place but it WON’T & will definitely make the experience so much lesser as it already has for me. I was barely holding onto to insta and liked coming onto here for easy scrolling and a not-too-complex site to navigate but now everything is everything and placed everywhere and there’s all new controls and ways to get used to what was already becoming a burden.... and don’t even get me STARTED on the INSANE amount of ads!!!!!!!!!!!! PLUS THE ADS RECOMMENDED FROM OTHER PAGES?!?!?!???!?!?! SOMETHING IS ABSOLUTELY WRONG WITH ALL OF YOU FOR THINKING THIS UPDATE WAS GOOD OR PROGRESSIVE!!!!!!!!!!!!!!! ### ASSISTANT: App - Layout - Negative, App - Navigation - Negative, App - Videos - Negative, App - Design - Negative, App - Activity Tab - Negative, App - User Interface - Negative, App - Ads - Negative )))

### Review: title: New Layout is Terrible.., content: As the subject so clearly states.. the new layout is absolutely horrendous and EXTREMELY hard to navigate. I HATE not having any room to scroll without clicking onto a post or taking me to a reel instead of PAUSING THE VIDEO!!!!!!!!! Also the app looks wayyyyyyyyyy too seamless. Everything blends into each other and looks like one big BLOB- or one big blog post, rather! Another thing.. plz move the activity tab back!!! Some people don’t have the largest reach and instead of placing things the way we’ve liked, gotten used to, AND was logically sound, you changed the layout just to highlight the store and use people’s familiarity with going RIGHT THERE to come into place but it WON’T & will definitely make the experience so much lesser as it already has for me. I was barely holding onto to insta and liked coming onto here for easy scrolling and a not-too-complex site to navigate but now everything is everything and placed everywhere and there’s all new controls and ways to get used to what was already becoming a burden.... and don’t even get me STARTED on the INSANE amount of ads!!!!!!!!!!!! PLUS THE ADS RECOMMENDED FROM OTHER PAGES?!?!?!???!?!?! SOMETHING IS ABSOLUTELY WRONG WITH ALL OF YOU FOR THINKING THIS UPDATE WAS GOOD OR PROGRESSIVE!!!!!!!!!!!!!!! ### Analysis: categories: App, App, App, App, App, App, App, aspects: Layout, Navigation, Videos, Design, Activity Tab, User Interface, Ads, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: New Layout is Terrible.., content: As the subject so clearly states.. the new layout is absolutely horrendous and EXTREMELY hard to navigate. I HATE not having any room to scroll without clicking onto a post or taking me to a reel instead of PAUSING THE VIDEO!!!!!!!!! Also the app looks wayyyyyyyyyy too seamless. Everything blends into each other and looks like one big BLOB- or one big blog post, rather! Another thing.. plz move the activity tab back!!! Some people don’t have the largest reach and instead of placing things the way we’ve liked, gotten used to, AND was logically sound, you changed the layout just to highlight the store and use people’s familiarity with going RIGHT THERE to come into place but it WON’T & will definitely make the experience so much lesser as it already has for me. I was barely holding onto to insta and liked coming onto here for easy scrolling and a not-too-complex site to navigate but now everything is everything and placed everywhere and there’s all new controls and ways to get used to what was already becoming a burden.... and don’t even get me STARTED on the INSANE amount of ads!!!!!!!!!!!! PLUS THE ADS RECOMMENDED FROM OTHER PAGES?!?!?!???!?!?! SOMETHING IS ABSOLUTELY WRONG WITH ALL OF YOU FOR THINKING THIS UPDATE WAS GOOD OR PROGRESSIVE!!!!!!!!!!!!!!! ### Analysis: categories: (App, App, App, App, App, App, App) aspects: (Layout, Navigation, Videos, Design, Activity Tab, User Interface, Ads) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: New Layout is Terrible.., As the subject so clearly states.. the new layout is absolutely horrendous and EXTREMELY hard to navigate. I HATE not having any room to scroll without clicking onto a post or taking me to a reel instead of PAUSING THE VIDEO!!!!!!!!! Also the app looks wayyyyyyyyyy too seamless. Everything blends into each other and looks like one big BLOB- or one big blog post, rather! Another thing.. plz move the activity tab back!!! Some people don’t have the largest reach and instead of placing things the way we’ve liked, gotten used to, AND was logically sound, you changed the layout just to highlight the store and use people’s familiarity with going RIGHT THERE to come into place but it WON’T & will definitely make the experience so much lesser as it already has for me. I was barely holding onto to insta and liked coming onto here for easy scrolling and a not-too-complex site to navigate but now everything is everything and placed everywhere and there’s all new controls and ways to get used to what was already becoming a burden.... and don’t even get me STARTED on the INSANE amount of ads!!!!!!!!!!!! PLUS THE ADS RECOMMENDED FROM OTHER PAGES?!?!?!???!?!?! SOMETHING IS ABSOLUTELY WRONG WITH ALL OF YOU FOR THINKING THIS UPDATE WAS GOOD OR PROGRESSIVE!!!!!!!!!!!!!!! Output: App - Layout - Negative, App - Navigation - Negative, App - Videos - Negative, App - Design - Negative, App - Activity Tab - Negative, App - User Interface - Negative, App - Ads - Negative $$$

Customer Service Is Great

Mira, the Customer Service person listened to my story as well as figured out how to best solve the solution. She made my experience an A plus plus experience. I wish more representatives like her worked in all places when customers have a need for help. Her kindness and ability to use her system made my initial disappointment go away since the replacement will arrive before the event. The great news is my stress level was low and I felt heard. I wish I could talk to her boss but I don’t know how to get a review to her. A raise is definitely warranted!!!

Customer Service, Customer Service, Customer Service, Customer Service, Customer Service

Responsiveness, Helpfulness, Empathy, System Proficiency, Problem Solving

Positive, Positive, Positive, Positive, Positive

Customer Service - Responsiveness - Positive, Customer Service - Helpfulness - Positive, Customer Service - Empathy - Positive, Customer Service - System Proficiency - Positive, Customer Service - Problem Solving - Positive

### USER:Customer Service Is Great, Mira, the Customer Service person listened to my story as well as figured out how to best solve the solution. She made my experience an A plus plus experience. I wish more representatives like her worked in all places when customers have a need for help. Her kindness and ability to use her system made my initial disappointment go away since the replacement will arrive before the event. The great news is my stress level was low and I felt heard. I wish I could talk to her boss but I don’t know how to get a review to her. A raise is definitely warranted!!! ### ASSISTANT: Customer Service - Responsiveness - Positive, Customer Service - Helpfulness - Positive, Customer Service - Empathy - Positive, Customer Service - System Proficiency - Positive, Customer Service - Problem Solving - Positive )))

### Review: title: Customer Service Is Great, content: Mira, the Customer Service person listened to my story as well as figured out how to best solve the solution. She made my experience an A plus plus experience. I wish more representatives like her worked in all places when customers have a need for help. Her kindness and ability to use her system made my initial disappointment go away since the replacement will arrive before the event. The great news is my stress level was low and I felt heard. I wish I could talk to her boss but I don’t know how to get a review to her. A raise is definitely warranted!!! ### Analysis: categories: Customer Service, Customer Service, Customer Service, Customer Service, Customer Service, aspects: Responsiveness, Helpfulness, Empathy, System Proficiency, Problem Solving, sentiments: Positive, Positive, Positive, Positive, Positive )))

### Review: title: Customer Service Is Great, content: Mira, the Customer Service person listened to my story as well as figured out how to best solve the solution. She made my experience an A plus plus experience. I wish more representatives like her worked in all places when customers have a need for help. Her kindness and ability to use her system made my initial disappointment go away since the replacement will arrive before the event. The great news is my stress level was low and I felt heard. I wish I could talk to her boss but I don’t know how to get a review to her. A raise is definitely warranted!!! ### Analysis: categories: (Customer Service, Customer Service, Customer Service, Customer Service, Customer Service) aspects: (Responsiveness, Helpfulness, Empathy, System Proficiency, Problem Solving) sentiments: (Positive, Positive, Positive, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Customer Service Is Great, Mira, the Customer Service person listened to my story as well as figured out how to best solve the solution. She made my experience an A plus plus experience. I wish more representatives like her worked in all places when customers have a need for help. Her kindness and ability to use her system made my initial disappointment go away since the replacement will arrive before the event. The great news is my stress level was low and I felt heard. I wish I could talk to her boss but I don’t know how to get a review to her. A raise is definitely warranted!!! Output: Customer Service - Responsiveness - Positive, Customer Service - Helpfulness - Positive, Customer Service - Empathy - Positive, Customer Service - System Proficiency - Positive, Customer Service - Problem Solving - Positive $$$

Don’t do it - they won’t protect , help or assist you

Every since Mark Zuckerberg bought Instagram it has gone down hill every since , , I got the app weeks after it launch so I can say with a full heart how much Meta / Facebook has ruined this application. Before it was about artist, photographers and adventure seekers learning from one another and inspiring one another . Now, it’s advertisement after dual advertisement and that’s just the influencers. I recommend anyone not to get this application because before the pandemic - you can delete the application than ad it with no problem. Now it’s nearly impossible to delete the app because of their new programming. Facebook made it nearly impossible to delete, edit the settings or protest against unfair treatment. The number of minority or People of Color creative’s getting the same attention as white is nearly impossible. Asian hate as increased because of this app as well as death threats, businesses , and sexism. Don’t get this application - if you have death threats set against you they will not do anything about it. Same with sexism, hate speech or political commentary against Facebook. Documentaries and Essays have also been written that their children content has been connected to self harm - when asked Meta did nothing . , , Do not get this application - Meta will be the end of us all

App, App, App, App, App

Functionality, User experience, Safety, Content, Child-friendly

Negative, Negative, Negative, Negative, Negative

App - Content - Negative, App - Harassment - Negative, App - Security - Negative, App - Interface - Negative

### USER:Don’t do it - they won’t protect , help or assist you, Every since Mark Zuckerberg bought Instagram it has gone down hill every since , , I got the app weeks after it launch so I can say with a full heart how much Meta / Facebook has ruined this application. Before it was about artist, photographers and adventure seekers learning from one another and inspiring one another . Now, it’s advertisement after dual advertisement and that’s just the influencers. I recommend anyone not to get this application because before the pandemic - you can delete the application than ad it with no problem. Now it’s nearly impossible to delete the app because of their new programming. Facebook made it nearly impossible to delete, edit the settings or protest against unfair treatment. The number of minority or People of Color creative’s getting the same attention as white is nearly impossible. Asian hate as increased because of this app as well as death threats, businesses , and sexism. Don’t get this application - if you have death threats set against you they will not do anything about it. Same with sexism, hate speech or political commentary against Facebook. Documentaries and Essays have also been written that their children content has been connected to self harm - when asked Meta did nothing . , , Do not get this application - Meta will be the end of us all ### ASSISTANT: App - Content - Negative, App - Harassment - Negative, App - Security - Negative, App - Interface - Negative )))

### Review: title: Don’t do it - they won’t protect , help or assist you, content: Every since Mark Zuckerberg bought Instagram it has gone down hill every since , , I got the app weeks after it launch so I can say with a full heart how much Meta / Facebook has ruined this application. Before it was about artist, photographers and adventure seekers learning from one another and inspiring one another . Now, it’s advertisement after dual advertisement and that’s just the influencers. I recommend anyone not to get this application because before the pandemic - you can delete the application than ad it with no problem. Now it’s nearly impossible to delete the app because of their new programming. Facebook made it nearly impossible to delete, edit the settings or protest against unfair treatment. The number of minority or People of Color creative’s getting the same attention as white is nearly impossible. Asian hate as increased because of this app as well as death threats, businesses , and sexism. Don’t get this application - if you have death threats set against you they will not do anything about it. Same with sexism, hate speech or political commentary against Facebook. Documentaries and Essays have also been written that their children content has been connected to self harm - when asked Meta did nothing . , , Do not get this application - Meta will be the end of us all ### Analysis: categories: App, App, App, App, App, aspects: Functionality, User experience, Safety, Content, Child-friendly, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Don’t do it - they won’t protect , help or assist you, content: Every since Mark Zuckerberg bought Instagram it has gone down hill every since , , I got the app weeks after it launch so I can say with a full heart how much Meta / Facebook has ruined this application. Before it was about artist, photographers and adventure seekers learning from one another and inspiring one another . Now, it’s advertisement after dual advertisement and that’s just the influencers. I recommend anyone not to get this application because before the pandemic - you can delete the application than ad it with no problem. Now it’s nearly impossible to delete the app because of their new programming. Facebook made it nearly impossible to delete, edit the settings or protest against unfair treatment. The number of minority or People of Color creative’s getting the same attention as white is nearly impossible. Asian hate as increased because of this app as well as death threats, businesses , and sexism. Don’t get this application - if you have death threats set against you they will not do anything about it. Same with sexism, hate speech or political commentary against Facebook. Documentaries and Essays have also been written that their children content has been connected to self harm - when asked Meta did nothing . , , Do not get this application - Meta will be the end of us all ### Analysis: categories: (App, App, App, App, App) aspects: (Functionality, User experience, Safety, Content, Child-friendly) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Don’t do it - they won’t protect , help or assist you, Every since Mark Zuckerberg bought Instagram it has gone down hill every since , , I got the app weeks after it launch so I can say with a full heart how much Meta / Facebook has ruined this application. Before it was about artist, photographers and adventure seekers learning from one another and inspiring one another . Now, it’s advertisement after dual advertisement and that’s just the influencers. I recommend anyone not to get this application because before the pandemic - you can delete the application than ad it with no problem. Now it’s nearly impossible to delete the app because of their new programming. Facebook made it nearly impossible to delete, edit the settings or protest against unfair treatment. The number of minority or People of Color creative’s getting the same attention as white is nearly impossible. Asian hate as increased because of this app as well as death threats, businesses , and sexism. Don’t get this application - if you have death threats set against you they will not do anything about it. Same with sexism, hate speech or political commentary against Facebook. Documentaries and Essays have also been written that their children content has been connected to self harm - when asked Meta did nothing . , , Do not get this application - Meta will be the end of us all Output: App - Content - Negative, App - Harassment - Negative, App - Security - Negative, App - Interface - Negative $$$

Honestly this is getting annoying

You guys need to start listening to your users. Everything on here is just so messed up, the whole algorithm thing is annoying, and the feed/comments should be in chronological order. I don’t want to see someone’s post from two weeks ago I want to see the posts that were posted an hour or two ago. Also it isn’t fair that only certain story stickers are available to everyone. Yes I get that when you release things to the public it take time for everyone to get it so that’s understandable but when only some stickers are released to certain people that’s when it becomes unfair. I want to be able to add links to my stories but I can’t because it’s not released to everyone or not everyone has gotten the update yet. Also some lgbtq+ post have been taken down and honestly that’s just not right what is so wrong with lgbtq+ is it effecting anyone personally? No, no it’s not. Also being a depression help account on instagram I find it really rude that you take down posts that talk about depression/anxiety/self harm, then give people lousy websites that that so called ‘help people’ with that stuff. Just leave the posts up so someone can hopefully find the post and give/get the person that posted it needed help that will actually help them. Instagram please just start listening to your users or Instagram is just going to become as dead as Facebook.

App, App, App, App, App, App, App

Feed/Comments Order, Algorithm, Features, LGBTQ+, Depression/Anxiety/Self Harm, Safety, Responsiveness

Negative, Negative, Negative, Negative, Negative, Negative, Negative

App - Algorithm - negative, App - Feed - negative, App - Explicit Content - negative, App - Feature Release - negative, App - Story - negative, App - User Experience - negative

### USER:Honestly this is getting annoying, You guys need to start listening to your users. Everything on here is just so messed up, the whole algorithm thing is annoying, and the feed/comments should be in chronological order. I don’t want to see someone’s post from two weeks ago I want to see the posts that were posted an hour or two ago. Also it isn’t fair that only certain story stickers are available to everyone. Yes I get that when you release things to the public it take time for everyone to get it so that’s understandable but when only some stickers are released to certain people that’s when it becomes unfair. I want to be able to add links to my stories but I can’t because it’s not released to everyone or not everyone has gotten the update yet. Also some lgbtq+ post have been taken down and honestly that’s just not right what is so wrong with lgbtq+ is it effecting anyone personally? No, no it’s not. Also being a depression help account on instagram I find it really rude that you take down posts that talk about depression/anxiety/self harm, then give people lousy websites that that so called ‘help people’ with that stuff. Just leave the posts up so someone can hopefully find the post and give/get the person that posted it needed help that will actually help them. Instagram please just start listening to your users or Instagram is just going to become as dead as Facebook. ### ASSISTANT: App - Algorithm - negative, App - Feed - negative, App - Explicit Content - negative, App - Feature Release - negative, App - Story - negative, App - User Experience - negative )))

### Review: title: Honestly this is getting annoying, content: You guys need to start listening to your users. Everything on here is just so messed up, the whole algorithm thing is annoying, and the feed/comments should be in chronological order. I don’t want to see someone’s post from two weeks ago I want to see the posts that were posted an hour or two ago. Also it isn’t fair that only certain story stickers are available to everyone. Yes I get that when you release things to the public it take time for everyone to get it so that’s understandable but when only some stickers are released to certain people that’s when it becomes unfair. I want to be able to add links to my stories but I can’t because it’s not released to everyone or not everyone has gotten the update yet. Also some lgbtq+ post have been taken down and honestly that’s just not right what is so wrong with lgbtq+ is it effecting anyone personally? No, no it’s not. Also being a depression help account on instagram I find it really rude that you take down posts that talk about depression/anxiety/self harm, then give people lousy websites that that so called ‘help people’ with that stuff. Just leave the posts up so someone can hopefully find the post and give/get the person that posted it needed help that will actually help them. Instagram please just start listening to your users or Instagram is just going to become as dead as Facebook. ### Analysis: categories: App, App, App, App, App, App, App, aspects: Feed/Comments Order, Algorithm, Features, LGBTQ+, Depression/Anxiety/Self Harm, Safety, Responsiveness, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Honestly this is getting annoying, content: You guys need to start listening to your users. Everything on here is just so messed up, the whole algorithm thing is annoying, and the feed/comments should be in chronological order. I don’t want to see someone’s post from two weeks ago I want to see the posts that were posted an hour or two ago. Also it isn’t fair that only certain story stickers are available to everyone. Yes I get that when you release things to the public it take time for everyone to get it so that’s understandable but when only some stickers are released to certain people that’s when it becomes unfair. I want to be able to add links to my stories but I can’t because it’s not released to everyone or not everyone has gotten the update yet. Also some lgbtq+ post have been taken down and honestly that’s just not right what is so wrong with lgbtq+ is it effecting anyone personally? No, no it’s not. Also being a depression help account on instagram I find it really rude that you take down posts that talk about depression/anxiety/self harm, then give people lousy websites that that so called ‘help people’ with that stuff. Just leave the posts up so someone can hopefully find the post and give/get the person that posted it needed help that will actually help them. Instagram please just start listening to your users or Instagram is just going to become as dead as Facebook. ### Analysis: categories: (App, App, App, App, App, App, App) aspects: (Feed/Comments Order, Algorithm, Features, LGBTQ+, Depression/Anxiety/Self Harm, Safety, Responsiveness) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Honestly this is getting annoying, You guys need to start listening to your users. Everything on here is just so messed up, the whole algorithm thing is annoying, and the feed/comments should be in chronological order. I don’t want to see someone’s post from two weeks ago I want to see the posts that were posted an hour or two ago. Also it isn’t fair that only certain story stickers are available to everyone. Yes I get that when you release things to the public it take time for everyone to get it so that’s understandable but when only some stickers are released to certain people that’s when it becomes unfair. I want to be able to add links to my stories but I can’t because it’s not released to everyone or not everyone has gotten the update yet. Also some lgbtq+ post have been taken down and honestly that’s just not right what is so wrong with lgbtq+ is it effecting anyone personally? No, no it’s not. Also being a depression help account on instagram I find it really rude that you take down posts that talk about depression/anxiety/self harm, then give people lousy websites that that so called ‘help people’ with that stuff. Just leave the posts up so someone can hopefully find the post and give/get the person that posted it needed help that will actually help them. Instagram please just start listening to your users or Instagram is just going to become as dead as Facebook. Output: App - Algorithm - negative, App - Feed - negative, App - Explicit Content - negative, App - Feature Release - negative, App - Story - negative, App - User Experience - negative $$$

App feedback

I found this app to be useless. I haven’t learnt anything more than I already knew in Spanish. , The microphone is not configured properly and it doesn’t understand me. Next there is so much typing and writing required and click this and click that, making it so hard and frustrating. Even the keyboard is. It configured where I can speak to it. You have to type and type and type. Perhaps the thing which annoyed me the most was that there is no streamlining in learning the process. I felt like I was jumping from one place to another. The gradual steps are not present. One minute it goes to basic and then jumps to an advance chapter with rapid conversations that I couldn’t understand. Then there is all this unnecessary information being taught like what’s specific fruits are called in specific regions, what excursions or historical sites are and how to pronounce them. What’s traditional food in certain areas are. This is like advance stuff, right now I just need to focus on the language and it’s basics. Nouns, conjugation of verbs, tenses etc. I wasted a whole year with Babbel. And they have the audacity to say “ learn a language as little as in 3 weeks”. what a boatload of crap. Tsk tsk tsk

Learning Content, User Interface, Functionality, Functionality, Learning Content, Learning Content, Learning Content, Learning Content, Learning Content, Learning Content, Learning Content, Learning Content

Content, Navigation, Microphone, Workflow, Content, Content, Content, Content, Content, Content, Content, Content

Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative

Learning Content - Content - Negative, User Interface - Navigation - Negative, Functionality - Microphone - Negative, Functionality - Workflow - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative

### USER:App feedback, I found this app to be useless. I haven’t learnt anything more than I already knew in Spanish. , The microphone is not configured properly and it doesn’t understand me. Next there is so much typing and writing required and click this and click that, making it so hard and frustrating. Even the keyboard is. It configured where I can speak to it. You have to type and type and type. Perhaps the thing which annoyed me the most was that there is no streamlining in learning the process. I felt like I was jumping from one place to another. The gradual steps are not present. One minute it goes to basic and then jumps to an advance chapter with rapid conversations that I couldn’t understand. Then there is all this unnecessary information being taught like what’s specific fruits are called in specific regions, what excursions or historical sites are and how to pronounce them. What’s traditional food in certain areas are. This is like advance stuff, right now I just need to focus on the language and it’s basics. Nouns, conjugation of verbs, tenses etc. I wasted a whole year with Babbel. And they have the audacity to say “ learn a language as little as in 3 weeks”. what a boatload of crap. Tsk tsk tsk ### ASSISTANT: Learning Content - Content - Negative, User Interface - Navigation - Negative, Functionality - Microphone - Negative, Functionality - Workflow - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative )))

### Review: title: App feedback, content: I found this app to be useless. I haven’t learnt anything more than I already knew in Spanish. , The microphone is not configured properly and it doesn’t understand me. Next there is so much typing and writing required and click this and click that, making it so hard and frustrating. Even the keyboard is. It configured where I can speak to it. You have to type and type and type. Perhaps the thing which annoyed me the most was that there is no streamlining in learning the process. I felt like I was jumping from one place to another. The gradual steps are not present. One minute it goes to basic and then jumps to an advance chapter with rapid conversations that I couldn’t understand. Then there is all this unnecessary information being taught like what’s specific fruits are called in specific regions, what excursions or historical sites are and how to pronounce them. What’s traditional food in certain areas are. This is like advance stuff, right now I just need to focus on the language and it’s basics. Nouns, conjugation of verbs, tenses etc. I wasted a whole year with Babbel. And they have the audacity to say “ learn a language as little as in 3 weeks”. what a boatload of crap. Tsk tsk tsk ### Analysis: categories: Learning Content, User Interface, Functionality, Functionality, Learning Content, Learning Content, Learning Content, Learning Content, Learning Content, Learning Content, Learning Content, Learning Content, aspects: Content, Navigation, Microphone, Workflow, Content, Content, Content, Content, Content, Content, Content, Content, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: App feedback, content: I found this app to be useless. I haven’t learnt anything more than I already knew in Spanish. , The microphone is not configured properly and it doesn’t understand me. Next there is so much typing and writing required and click this and click that, making it so hard and frustrating. Even the keyboard is. It configured where I can speak to it. You have to type and type and type. Perhaps the thing which annoyed me the most was that there is no streamlining in learning the process. I felt like I was jumping from one place to another. The gradual steps are not present. One minute it goes to basic and then jumps to an advance chapter with rapid conversations that I couldn’t understand. Then there is all this unnecessary information being taught like what’s specific fruits are called in specific regions, what excursions or historical sites are and how to pronounce them. What’s traditional food in certain areas are. This is like advance stuff, right now I just need to focus on the language and it’s basics. Nouns, conjugation of verbs, tenses etc. I wasted a whole year with Babbel. And they have the audacity to say “ learn a language as little as in 3 weeks”. what a boatload of crap. Tsk tsk tsk ### Analysis: categories: (Learning Content, User Interface, Functionality, Functionality, Learning Content, Learning Content, Learning Content, Learning Content, Learning Content, Learning Content, Learning Content, Learning Content) aspects: (Content, Navigation, Microphone, Workflow, Content, Content, Content, Content, Content, Content, Content, Content) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: App feedback, I found this app to be useless. I haven’t learnt anything more than I already knew in Spanish. , The microphone is not configured properly and it doesn’t understand me. Next there is so much typing and writing required and click this and click that, making it so hard and frustrating. Even the keyboard is. It configured where I can speak to it. You have to type and type and type. Perhaps the thing which annoyed me the most was that there is no streamlining in learning the process. I felt like I was jumping from one place to another. The gradual steps are not present. One minute it goes to basic and then jumps to an advance chapter with rapid conversations that I couldn’t understand. Then there is all this unnecessary information being taught like what’s specific fruits are called in specific regions, what excursions or historical sites are and how to pronounce them. What’s traditional food in certain areas are. This is like advance stuff, right now I just need to focus on the language and it’s basics. Nouns, conjugation of verbs, tenses etc. I wasted a whole year with Babbel. And they have the audacity to say “ learn a language as little as in 3 weeks”. what a boatload of crap. Tsk tsk tsk Output: Learning Content - Content - Negative, User Interface - Navigation - Negative, Functionality - Microphone - Negative, Functionality - Workflow - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative, Learning Content - Content - Negative $$$

It’s good but

I’ve tried many different apps to improve my Spanish. I really like this one because it gets you speaking right off the bat. However, as with most apps, there isn’t much to help you if you mispronounce a word. You just get it wrong. No pointers to help you figure out what mistake you are making. All it does is say it slower. That doesn’t help much if you can’t figure out why you’re getting it incorrect in the first place. It’s aggravating! There’s got to be a way to better help students so that we are learning effectively rather than getting stuck & feeling overwhelmed. Then ultimately just giving up.

Education, Education, Education

Pronunciation Aid, Immediate Application, Error Correction

Negative, Positive, Negative

Education - Pronunciation Aid - Negative, Education - Immediate Application - Positive, Education - Error Correction - Negative

### USER:It’s good but, I’ve tried many different apps to improve my Spanish. I really like this one because it gets you speaking right off the bat. However, as with most apps, there isn’t much to help you if you mispronounce a word. You just get it wrong. No pointers to help you figure out what mistake you are making. All it does is say it slower. That doesn’t help much if you can’t figure out why you’re getting it incorrect in the first place. It’s aggravating! There’s got to be a way to better help students so that we are learning effectively rather than getting stuck & feeling overwhelmed. Then ultimately just giving up. ### ASSISTANT: Education - Pronunciation Aid - Negative, Education - Immediate Application - Positive, Education - Error Correction - Negative )))

### Review: title: It’s good but, content: I’ve tried many different apps to improve my Spanish. I really like this one because it gets you speaking right off the bat. However, as with most apps, there isn’t much to help you if you mispronounce a word. You just get it wrong. No pointers to help you figure out what mistake you are making. All it does is say it slower. That doesn’t help much if you can’t figure out why you’re getting it incorrect in the first place. It’s aggravating! There’s got to be a way to better help students so that we are learning effectively rather than getting stuck & feeling overwhelmed. Then ultimately just giving up. ### Analysis: categories: Education, Education, Education, aspects: Pronunciation Aid, Immediate Application, Error Correction, sentiments: Negative, Positive, Negative )))

### Review: title: It’s good but, content: I’ve tried many different apps to improve my Spanish. I really like this one because it gets you speaking right off the bat. However, as with most apps, there isn’t much to help you if you mispronounce a word. You just get it wrong. No pointers to help you figure out what mistake you are making. All it does is say it slower. That doesn’t help much if you can’t figure out why you’re getting it incorrect in the first place. It’s aggravating! There’s got to be a way to better help students so that we are learning effectively rather than getting stuck & feeling overwhelmed. Then ultimately just giving up. ### Analysis: categories: (Education, Education, Education) aspects: (Pronunciation Aid, Immediate Application, Error Correction) sentiments: (Negative, Positive, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: It’s good but, I’ve tried many different apps to improve my Spanish. I really like this one because it gets you speaking right off the bat. However, as with most apps, there isn’t much to help you if you mispronounce a word. You just get it wrong. No pointers to help you figure out what mistake you are making. All it does is say it slower. That doesn’t help much if you can’t figure out why you’re getting it incorrect in the first place. It’s aggravating! There’s got to be a way to better help students so that we are learning effectively rather than getting stuck & feeling overwhelmed. Then ultimately just giving up. Output: Education - Pronunciation Aid - Negative, Education - Immediate Application - Positive, Education - Error Correction - Negative $$$

Not Even Giving Me A Chance And My Account Was Deactivated

All I wanted to do was hangout with some friends of mine. They suggested Instagram which I was the only one who didn’t have it. So I made an account, but I had to wait 24 hours for verification. I couldn’t do anything like fill in my bio or description. So I waited it out. And by the time the 24 hours passed, I tried to log in, and I was told that my account was deactivated for violating the rules. What are they talking about? I didn’t do anything wrong. You mean I waited for 24 hours just to be told that my account was deactivated. For violating the guidelines which I didn’t? I mean what heck Instagram? If you wanted new members into your app, at least let them do something instead of throwing the ban hammer at people who couldn’t even write anything in their bio., , I wanted this fix so I contacted Instagram via email. Telling them my situation. They told me to do this one task, and which I did. And sent them that task and waited, and waited, and waited. I waited for maybe a month or two. And they didn’t respond to me. No “Thank you”, no “Okay”, not even telling me if I did the task right or not. And recently this week I decided to try and contact them via phone. And none of the phone services worked. This is the part where I am very tired of all of this nonsense. And wonder, what is wrong with them?

App, App, App

Membership, Verification, Customer service

Negative, Negative, Negative

App - Account Creation - Negative

### USER:Not Even Giving Me A Chance And My Account Was Deactivated, All I wanted to do was hangout with some friends of mine. They suggested Instagram which I was the only one who didn’t have it. So I made an account, but I had to wait 24 hours for verification. I couldn’t do anything like fill in my bio or description. So I waited it out. And by the time the 24 hours passed, I tried to log in, and I was told that my account was deactivated for violating the rules. What are they talking about? I didn’t do anything wrong. You mean I waited for 24 hours just to be told that my account was deactivated. For violating the guidelines which I didn’t? I mean what heck Instagram? If you wanted new members into your app, at least let them do something instead of throwing the ban hammer at people who couldn’t even write anything in their bio., , I wanted this fix so I contacted Instagram via email. Telling them my situation. They told me to do this one task, and which I did. And sent them that task and waited, and waited, and waited. I waited for maybe a month or two. And they didn’t respond to me. No “Thank you”, no “Okay”, not even telling me if I did the task right or not. And recently this week I decided to try and contact them via phone. And none of the phone services worked. This is the part where I am very tired of all of this nonsense. And wonder, what is wrong with them? ### ASSISTANT: App - Account Creation - Negative )))

### Review: title: Not Even Giving Me A Chance And My Account Was Deactivated, content: All I wanted to do was hangout with some friends of mine. They suggested Instagram which I was the only one who didn’t have it. So I made an account, but I had to wait 24 hours for verification. I couldn’t do anything like fill in my bio or description. So I waited it out. And by the time the 24 hours passed, I tried to log in, and I was told that my account was deactivated for violating the rules. What are they talking about? I didn’t do anything wrong. You mean I waited for 24 hours just to be told that my account was deactivated. For violating the guidelines which I didn’t? I mean what heck Instagram? If you wanted new members into your app, at least let them do something instead of throwing the ban hammer at people who couldn’t even write anything in their bio., , I wanted this fix so I contacted Instagram via email. Telling them my situation. They told me to do this one task, and which I did. And sent them that task and waited, and waited, and waited. I waited for maybe a month or two. And they didn’t respond to me. No “Thank you”, no “Okay”, not even telling me if I did the task right or not. And recently this week I decided to try and contact them via phone. And none of the phone services worked. This is the part where I am very tired of all of this nonsense. And wonder, what is wrong with them? ### Analysis: categories: App, App, App, aspects: Membership, Verification, Customer service, sentiments: Negative, Negative, Negative )))

### Review: title: Not Even Giving Me A Chance And My Account Was Deactivated, content: All I wanted to do was hangout with some friends of mine. They suggested Instagram which I was the only one who didn’t have it. So I made an account, but I had to wait 24 hours for verification. I couldn’t do anything like fill in my bio or description. So I waited it out. And by the time the 24 hours passed, I tried to log in, and I was told that my account was deactivated for violating the rules. What are they talking about? I didn’t do anything wrong. You mean I waited for 24 hours just to be told that my account was deactivated. For violating the guidelines which I didn’t? I mean what heck Instagram? If you wanted new members into your app, at least let them do something instead of throwing the ban hammer at people who couldn’t even write anything in their bio., , I wanted this fix so I contacted Instagram via email. Telling them my situation. They told me to do this one task, and which I did. And sent them that task and waited, and waited, and waited. I waited for maybe a month or two. And they didn’t respond to me. No “Thank you”, no “Okay”, not even telling me if I did the task right or not. And recently this week I decided to try and contact them via phone. And none of the phone services worked. This is the part where I am very tired of all of this nonsense. And wonder, what is wrong with them? ### Analysis: categories: (App, App, App) aspects: (Membership, Verification, Customer service) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Not Even Giving Me A Chance And My Account Was Deactivated, All I wanted to do was hangout with some friends of mine. They suggested Instagram which I was the only one who didn’t have it. So I made an account, but I had to wait 24 hours for verification. I couldn’t do anything like fill in my bio or description. So I waited it out. And by the time the 24 hours passed, I tried to log in, and I was told that my account was deactivated for violating the rules. What are they talking about? I didn’t do anything wrong. You mean I waited for 24 hours just to be told that my account was deactivated. For violating the guidelines which I didn’t? I mean what heck Instagram? If you wanted new members into your app, at least let them do something instead of throwing the ban hammer at people who couldn’t even write anything in their bio., , I wanted this fix so I contacted Instagram via email. Telling them my situation. They told me to do this one task, and which I did. And sent them that task and waited, and waited, and waited. I waited for maybe a month or two. And they didn’t respond to me. No “Thank you”, no “Okay”, not even telling me if I did the task right or not. And recently this week I decided to try and contact them via phone. And none of the phone services worked. This is the part where I am very tired of all of this nonsense. And wonder, what is wrong with them? Output: App - Account Creation - Negative $$$

Realistic!

I’m glad that this app is like a refined version of Duolingo in the way that it teaches things that are realistic to say in daily life right off the bat. I think it’s very efficient at reviewing the different ways of learning languages through speaking, listening, reading, etc. My only critique is that in French, no matter how many times I try to say “sept” into the mic during review, it always recognizes it as “c’est” even though they don’t sound the same at all! It’s not a big problem but I wish it was able to recognize the language a bit better. :-)

Learning Method, Learning Method, App functionality

App efficacy, Variety, Speech recognition

positive, positive, negative

Learning Method - App efficacy - positive, Learning Method - Variety - positive, App functionality - Speech recognition - negative

### USER:Realistic!, I’m glad that this app is like a refined version of Duolingo in the way that it teaches things that are realistic to say in daily life right off the bat. I think it’s very efficient at reviewing the different ways of learning languages through speaking, listening, reading, etc. My only critique is that in French, no matter how many times I try to say “sept” into the mic during review, it always recognizes it as “c’est” even though they don’t sound the same at all! It’s not a big problem but I wish it was able to recognize the language a bit better. :-) ### ASSISTANT: Learning Method - App efficacy - positive, Learning Method - Variety - positive, App functionality - Speech recognition - negative )))

### Review: title: Realistic!, content: I’m glad that this app is like a refined version of Duolingo in the way that it teaches things that are realistic to say in daily life right off the bat. I think it’s very efficient at reviewing the different ways of learning languages through speaking, listening, reading, etc. My only critique is that in French, no matter how many times I try to say “sept” into the mic during review, it always recognizes it as “c’est” even though they don’t sound the same at all! It’s not a big problem but I wish it was able to recognize the language a bit better. :-) ### Analysis: categories: Learning Method, Learning Method, App functionality, aspects: App efficacy, Variety, Speech recognition, sentiments: positive, positive, negative )))

### Review: title: Realistic!, content: I’m glad that this app is like a refined version of Duolingo in the way that it teaches things that are realistic to say in daily life right off the bat. I think it’s very efficient at reviewing the different ways of learning languages through speaking, listening, reading, etc. My only critique is that in French, no matter how many times I try to say “sept” into the mic during review, it always recognizes it as “c’est” even though they don’t sound the same at all! It’s not a big problem but I wish it was able to recognize the language a bit better. :-) ### Analysis: categories: (Learning Method, Learning Method, App functionality) aspects: (App efficacy, Variety, Speech recognition) sentiments: (positive, positive, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Realistic!, I’m glad that this app is like a refined version of Duolingo in the way that it teaches things that are realistic to say in daily life right off the bat. I think it’s very efficient at reviewing the different ways of learning languages through speaking, listening, reading, etc. My only critique is that in French, no matter how many times I try to say “sept” into the mic during review, it always recognizes it as “c’est” even though they don’t sound the same at all! It’s not a big problem but I wish it was able to recognize the language a bit better. :-) Output: Learning Method - App efficacy - positive, Learning Method - Variety - positive, App functionality - Speech recognition - negative $$$

Videos not working

The app itself is good, but lately all videos are unplayable. This includes both videos included in the item descriptions/photos as well as the video reviews attached at the bottom. All I get is a white screen with the text “Still Loading” at the top., , This must be fixed ASAP as it is actively halting me from buying some things due to not having accurate video footage of the items in use/real human reviews of the item. I cannot trust text reviews anymore because of the risk of automated/fake text reviews nowadays.

Functionality, Content

Videos, Reviews

negative, negative

Functionality - Videos - negative, Content - Reviews - negative

### USER:Videos not working, The app itself is good, but lately all videos are unplayable. This includes both videos included in the item descriptions/photos as well as the video reviews attached at the bottom. All I get is a white screen with the text “Still Loading” at the top., , This must be fixed ASAP as it is actively halting me from buying some things due to not having accurate video footage of the items in use/real human reviews of the item. I cannot trust text reviews anymore because of the risk of automated/fake text reviews nowadays. ### ASSISTANT: Functionality - Videos - negative, Content - Reviews - negative )))

### Review: title: Videos not working, content: The app itself is good, but lately all videos are unplayable. This includes both videos included in the item descriptions/photos as well as the video reviews attached at the bottom. All I get is a white screen with the text “Still Loading” at the top., , This must be fixed ASAP as it is actively halting me from buying some things due to not having accurate video footage of the items in use/real human reviews of the item. I cannot trust text reviews anymore because of the risk of automated/fake text reviews nowadays. ### Analysis: categories: Functionality, Content, aspects: Videos, Reviews, sentiments: negative, negative )))

### Review: title: Videos not working, content: The app itself is good, but lately all videos are unplayable. This includes both videos included in the item descriptions/photos as well as the video reviews attached at the bottom. All I get is a white screen with the text “Still Loading” at the top., , This must be fixed ASAP as it is actively halting me from buying some things due to not having accurate video footage of the items in use/real human reviews of the item. I cannot trust text reviews anymore because of the risk of automated/fake text reviews nowadays. ### Analysis: categories: (Functionality, Content) aspects: (Videos, Reviews) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Videos not working, The app itself is good, but lately all videos are unplayable. This includes both videos included in the item descriptions/photos as well as the video reviews attached at the bottom. All I get is a white screen with the text “Still Loading” at the top., , This must be fixed ASAP as it is actively halting me from buying some things due to not having accurate video footage of the items in use/real human reviews of the item. I cannot trust text reviews anymore because of the risk of automated/fake text reviews nowadays. Output: Functionality - Videos - negative, Content - Reviews - negative $$$

Supercell deleted my account and didn’t give it back

I had an account and tried to make an appeal about getting my account back and couldn’t. So now I have to restart a mobile game that I’ve enjoyed since I was in the fifth grade. I haven’t always had access to a mobile device in my life. But I loved the fact that no matter what the device, my Apple ID never allowed the game to forget the original account by choice. Pretty upset about the fact that nobody helped me figure that one out. I’m restarting the game to play with my buddies but I doubt I’ll invest any time into the game much. I once gave the app a 5 star rating but I can’t deny my frustration with this turn of events. And now that I have a new account I can’t figure out how to restore a purchase that was previously made through the App Store linked to the same Game Center ID and Apple ID as the previous account. I hope one day I get that account back and have a laugh about something silly but simple that kept me from redeeming that account and those purchases. This game is the first thing I ever spent my own birthday money on. Super sad.

Account, Account, Account

Access, Recovery, Purchases

negative, negative, negative

Account - Access - negative, Account - Recovery - negative, Account - Purchases - negative

### USER:Supercell deleted my account and didn’t give it back, I had an account and tried to make an appeal about getting my account back and couldn’t. So now I have to restart a mobile game that I’ve enjoyed since I was in the fifth grade. I haven’t always had access to a mobile device in my life. But I loved the fact that no matter what the device, my Apple ID never allowed the game to forget the original account by choice. Pretty upset about the fact that nobody helped me figure that one out. I’m restarting the game to play with my buddies but I doubt I’ll invest any time into the game much. I once gave the app a 5 star rating but I can’t deny my frustration with this turn of events. And now that I have a new account I can’t figure out how to restore a purchase that was previously made through the App Store linked to the same Game Center ID and Apple ID as the previous account. I hope one day I get that account back and have a laugh about something silly but simple that kept me from redeeming that account and those purchases. This game is the first thing I ever spent my own birthday money on. Super sad. ### ASSISTANT: Account - Access - negative, Account - Recovery - negative, Account - Purchases - negative )))

### Review: title: Supercell deleted my account and didn’t give it back, content: I had an account and tried to make an appeal about getting my account back and couldn’t. So now I have to restart a mobile game that I’ve enjoyed since I was in the fifth grade. I haven’t always had access to a mobile device in my life. But I loved the fact that no matter what the device, my Apple ID never allowed the game to forget the original account by choice. Pretty upset about the fact that nobody helped me figure that one out. I’m restarting the game to play with my buddies but I doubt I’ll invest any time into the game much. I once gave the app a 5 star rating but I can’t deny my frustration with this turn of events. And now that I have a new account I can’t figure out how to restore a purchase that was previously made through the App Store linked to the same Game Center ID and Apple ID as the previous account. I hope one day I get that account back and have a laugh about something silly but simple that kept me from redeeming that account and those purchases. This game is the first thing I ever spent my own birthday money on. Super sad. ### Analysis: categories: Account, Account, Account, aspects: Access, Recovery, Purchases, sentiments: negative, negative, negative )))

### Review: title: Supercell deleted my account and didn’t give it back, content: I had an account and tried to make an appeal about getting my account back and couldn’t. So now I have to restart a mobile game that I’ve enjoyed since I was in the fifth grade. I haven’t always had access to a mobile device in my life. But I loved the fact that no matter what the device, my Apple ID never allowed the game to forget the original account by choice. Pretty upset about the fact that nobody helped me figure that one out. I’m restarting the game to play with my buddies but I doubt I’ll invest any time into the game much. I once gave the app a 5 star rating but I can’t deny my frustration with this turn of events. And now that I have a new account I can’t figure out how to restore a purchase that was previously made through the App Store linked to the same Game Center ID and Apple ID as the previous account. I hope one day I get that account back and have a laugh about something silly but simple that kept me from redeeming that account and those purchases. This game is the first thing I ever spent my own birthday money on. Super sad. ### Analysis: categories: (Account, Account, Account) aspects: (Access, Recovery, Purchases) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Supercell deleted my account and didn’t give it back, I had an account and tried to make an appeal about getting my account back and couldn’t. So now I have to restart a mobile game that I’ve enjoyed since I was in the fifth grade. I haven’t always had access to a mobile device in my life. But I loved the fact that no matter what the device, my Apple ID never allowed the game to forget the original account by choice. Pretty upset about the fact that nobody helped me figure that one out. I’m restarting the game to play with my buddies but I doubt I’ll invest any time into the game much. I once gave the app a 5 star rating but I can’t deny my frustration with this turn of events. And now that I have a new account I can’t figure out how to restore a purchase that was previously made through the App Store linked to the same Game Center ID and Apple ID as the previous account. I hope one day I get that account back and have a laugh about something silly but simple that kept me from redeeming that account and those purchases. This game is the first thing I ever spent my own birthday money on. Super sad. Output: Account - Access - negative, Account - Recovery - negative, Account - Purchases - negative $$$

Review

This service is a waste of time. If we are calling Teladoc, it’s because we have done all we know to do to get better “meaning - used over the counter meds” and we are needing further medication to help with illness. I try to avoid going to my doctor to keep from getting germs and risking my kids getting germs because they have to go with me. So in my opinion, Teladoc should be for saving a trip to the doctor. If you’ve tried over the counter meds and they haven’t helped Teladoc is no use. You will end up with a trip to the doctor.

Medical Service

Quality of Medication

negative

Medical Service - Quality of Medication - negative

### USER:Review, This service is a waste of time. If we are calling Teladoc, it’s because we have done all we know to do to get better “meaning - used over the counter meds” and we are needing further medication to help with illness. I try to avoid going to my doctor to keep from getting germs and risking my kids getting germs because they have to go with me. So in my opinion, Teladoc should be for saving a trip to the doctor. If you’ve tried over the counter meds and they haven’t helped Teladoc is no use. You will end up with a trip to the doctor. ### ASSISTANT: Medical Service - Quality of Medication - negative )))

### Review: title: Review, content: This service is a waste of time. If we are calling Teladoc, it’s because we have done all we know to do to get better “meaning - used over the counter meds” and we are needing further medication to help with illness. I try to avoid going to my doctor to keep from getting germs and risking my kids getting germs because they have to go with me. So in my opinion, Teladoc should be for saving a trip to the doctor. If you’ve tried over the counter meds and they haven’t helped Teladoc is no use. You will end up with a trip to the doctor. ### Analysis: categories: Medical Service, aspects: Quality of Medication, sentiments: negative )))

### Review: title: Review, content: This service is a waste of time. If we are calling Teladoc, it’s because we have done all we know to do to get better “meaning - used over the counter meds” and we are needing further medication to help with illness. I try to avoid going to my doctor to keep from getting germs and risking my kids getting germs because they have to go with me. So in my opinion, Teladoc should be for saving a trip to the doctor. If you’ve tried over the counter meds and they haven’t helped Teladoc is no use. You will end up with a trip to the doctor. ### Analysis: categories: (Medical Service) aspects: (Quality of Medication) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Review, This service is a waste of time. If we are calling Teladoc, it’s because we have done all we know to do to get better “meaning - used over the counter meds” and we are needing further medication to help with illness. I try to avoid going to my doctor to keep from getting germs and risking my kids getting germs because they have to go with me. So in my opinion, Teladoc should be for saving a trip to the doctor. If you’ve tried over the counter meds and they haven’t helped Teladoc is no use. You will end up with a trip to the doctor. Output: Medical Service - Quality of Medication - negative $$$

Mom, wife and teacher

My son got sick and didn’t want to leave the house because he is eleven and has middle school syndrome besides some germ that he picked up somewhere along the line. He was coughing profusely and blowing his nose and I figured why not give telescopes a try. It was convenient and I heard about it from a colleague. Besides.... only one fifth the cost of a walk in clinic. It’s a win win situation. The only thing that needed a tweet was the medicine prescribed for my son as it was not a tasty one and he did not want to take it. A pill would have been better tolerated and a recommendation to visit his regular doctor was made if he wasn’t better in a couple of days. He wasn’t a hundred percent but he did not want to go to the doctor either. Besides my work schedule didn’t match that of his local pediatrician

Healthcare, Healthcare

Convenience, Cost

Positive, Positive

Healthcare - Convenience - Positive, Healthcare - Cost - Positive

### USER:Mom, wife and teacher, My son got sick and didn’t want to leave the house because he is eleven and has middle school syndrome besides some germ that he picked up somewhere along the line. He was coughing profusely and blowing his nose and I figured why not give telescopes a try. It was convenient and I heard about it from a colleague. Besides.... only one fifth the cost of a walk in clinic. It’s a win win situation. The only thing that needed a tweet was the medicine prescribed for my son as it was not a tasty one and he did not want to take it. A pill would have been better tolerated and a recommendation to visit his regular doctor was made if he wasn’t better in a couple of days. He wasn’t a hundred percent but he did not want to go to the doctor either. Besides my work schedule didn’t match that of his local pediatrician ### ASSISTANT: Healthcare - Convenience - Positive, Healthcare - Cost - Positive )))

### Review: title: Mom, wife and teacher, content: My son got sick and didn’t want to leave the house because he is eleven and has middle school syndrome besides some germ that he picked up somewhere along the line. He was coughing profusely and blowing his nose and I figured why not give telescopes a try. It was convenient and I heard about it from a colleague. Besides.... only one fifth the cost of a walk in clinic. It’s a win win situation. The only thing that needed a tweet was the medicine prescribed for my son as it was not a tasty one and he did not want to take it. A pill would have been better tolerated and a recommendation to visit his regular doctor was made if he wasn’t better in a couple of days. He wasn’t a hundred percent but he did not want to go to the doctor either. Besides my work schedule didn’t match that of his local pediatrician ### Analysis: categories: Healthcare, Healthcare, aspects: Convenience, Cost, sentiments: Positive, Positive )))

### Review: title: Mom, wife and teacher, content: My son got sick and didn’t want to leave the house because he is eleven and has middle school syndrome besides some germ that he picked up somewhere along the line. He was coughing profusely and blowing his nose and I figured why not give telescopes a try. It was convenient and I heard about it from a colleague. Besides.... only one fifth the cost of a walk in clinic. It’s a win win situation. The only thing that needed a tweet was the medicine prescribed for my son as it was not a tasty one and he did not want to take it. A pill would have been better tolerated and a recommendation to visit his regular doctor was made if he wasn’t better in a couple of days. He wasn’t a hundred percent but he did not want to go to the doctor either. Besides my work schedule didn’t match that of his local pediatrician ### Analysis: categories: (Healthcare, Healthcare) aspects: (Convenience, Cost) sentiments: (Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Mom, wife and teacher, My son got sick and didn’t want to leave the house because he is eleven and has middle school syndrome besides some germ that he picked up somewhere along the line. He was coughing profusely and blowing his nose and I figured why not give telescopes a try. It was convenient and I heard about it from a colleague. Besides.... only one fifth the cost of a walk in clinic. It’s a win win situation. The only thing that needed a tweet was the medicine prescribed for my son as it was not a tasty one and he did not want to take it. A pill would have been better tolerated and a recommendation to visit his regular doctor was made if he wasn’t better in a couple of days. He wasn’t a hundred percent but he did not want to go to the doctor either. Besides my work schedule didn’t match that of his local pediatrician Output: Healthcare - Convenience - Positive, Healthcare - Cost - Positive $$$

Consistently consistent

This app has got to be the oldest if not one of the oldest message/phone calls/video calls apps that allows you to perform all above mentioned communication methods via WiFi. , A huge perk is that you may do this in both inside and outside your country cellular limits as long as you are connected to WiFi. , There is no unlimited usage in all forms of travel. It varies if you are on a cruise for example, or if you are on a specific travel package when you fly outside of the country- in which the responsibility lies between you and your service provider, not WhatsApp. , This is a fantastic app. Easy to use and straight to the point. , Thanks WhatsApp!!!

Communication, Communication, Communication, Travel

Calls, Message, Video Calls, Unlimited Usage

positive, positive, positive, negative

Communication - Calls - positive, Communication - Message - positive, Communication - Video Calls - positive, Travel - Unlimited Usage - negative

### USER:Consistently consistent, This app has got to be the oldest if not one of the oldest message/phone calls/video calls apps that allows you to perform all above mentioned communication methods via WiFi. , A huge perk is that you may do this in both inside and outside your country cellular limits as long as you are connected to WiFi. , There is no unlimited usage in all forms of travel. It varies if you are on a cruise for example, or if you are on a specific travel package when you fly outside of the country- in which the responsibility lies between you and your service provider, not WhatsApp. , This is a fantastic app. Easy to use and straight to the point. , Thanks WhatsApp!!! ### ASSISTANT: Communication - Calls - positive, Communication - Message - positive, Communication - Video Calls - positive, Travel - Unlimited Usage - negative )))

### Review: title: Consistently consistent, content: This app has got to be the oldest if not one of the oldest message/phone calls/video calls apps that allows you to perform all above mentioned communication methods via WiFi. , A huge perk is that you may do this in both inside and outside your country cellular limits as long as you are connected to WiFi. , There is no unlimited usage in all forms of travel. It varies if you are on a cruise for example, or if you are on a specific travel package when you fly outside of the country- in which the responsibility lies between you and your service provider, not WhatsApp. , This is a fantastic app. Easy to use and straight to the point. , Thanks WhatsApp!!! ### Analysis: categories: Communication, Communication, Communication, Travel, aspects: Calls, Message, Video Calls, Unlimited Usage, sentiments: positive, positive, positive, negative )))

### Review: title: Consistently consistent, content: This app has got to be the oldest if not one of the oldest message/phone calls/video calls apps that allows you to perform all above mentioned communication methods via WiFi. , A huge perk is that you may do this in both inside and outside your country cellular limits as long as you are connected to WiFi. , There is no unlimited usage in all forms of travel. It varies if you are on a cruise for example, or if you are on a specific travel package when you fly outside of the country- in which the responsibility lies between you and your service provider, not WhatsApp. , This is a fantastic app. Easy to use and straight to the point. , Thanks WhatsApp!!! ### Analysis: categories: (Communication, Communication, Communication, Travel) aspects: (Calls, Message, Video Calls, Unlimited Usage) sentiments: (positive, positive, positive, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Consistently consistent, This app has got to be the oldest if not one of the oldest message/phone calls/video calls apps that allows you to perform all above mentioned communication methods via WiFi. , A huge perk is that you may do this in both inside and outside your country cellular limits as long as you are connected to WiFi. , There is no unlimited usage in all forms of travel. It varies if you are on a cruise for example, or if you are on a specific travel package when you fly outside of the country- in which the responsibility lies between you and your service provider, not WhatsApp. , This is a fantastic app. Easy to use and straight to the point. , Thanks WhatsApp!!! Output: Communication - Calls - positive, Communication - Message - positive, Communication - Video Calls - positive, Travel - Unlimited Usage - negative $$$

Good so far

I just left Duolingo because I wanted an app where I could get a lifetime subscription to learn multiple languages. With that being said, I do enjoy how the interface of the app is and how the lessons are. The only thing I would add to it, is friends and XP. I enjoy that part of Duolingo because it adds a competitive edge to it. Other than that I find it to be very useful and I really love the fact that there are live classes. This is especially useful because now I don’t need to pay a ridiculous amount of money to learn Spanish at the college.

Language, Features, Features, Features, Features, Features

Lifetime Subscription, Interface, Lessons, Friends, XP, Live Classes

Positive, Positive, Positive, Neutral, Neutral, Positive

Language - Lifetime Subscription - Positive, Features - Interface - Positive, Features - Lessons - Positive, Features - Friends - Neutral, Features - XP - Neutral, Features - Live Classes - Positive

### USER:Good so far, I just left Duolingo because I wanted an app where I could get a lifetime subscription to learn multiple languages. With that being said, I do enjoy how the interface of the app is and how the lessons are. The only thing I would add to it, is friends and XP. I enjoy that part of Duolingo because it adds a competitive edge to it. Other than that I find it to be very useful and I really love the fact that there are live classes. This is especially useful because now I don’t need to pay a ridiculous amount of money to learn Spanish at the college. ### ASSISTANT: Language - Lifetime Subscription - Positive, Features - Interface - Positive, Features - Lessons - Positive, Features - Friends - Neutral, Features - XP - Neutral, Features - Live Classes - Positive )))

### Review: title: Good so far, content: I just left Duolingo because I wanted an app where I could get a lifetime subscription to learn multiple languages. With that being said, I do enjoy how the interface of the app is and how the lessons are. The only thing I would add to it, is friends and XP. I enjoy that part of Duolingo because it adds a competitive edge to it. Other than that I find it to be very useful and I really love the fact that there are live classes. This is especially useful because now I don’t need to pay a ridiculous amount of money to learn Spanish at the college. ### Analysis: categories: Language, Features, Features, Features, Features, Features, aspects: Lifetime Subscription, Interface, Lessons, Friends, XP, Live Classes, sentiments: Positive, Positive, Positive, Neutral, Neutral, Positive )))

### Review: title: Good so far, content: I just left Duolingo because I wanted an app where I could get a lifetime subscription to learn multiple languages. With that being said, I do enjoy how the interface of the app is and how the lessons are. The only thing I would add to it, is friends and XP. I enjoy that part of Duolingo because it adds a competitive edge to it. Other than that I find it to be very useful and I really love the fact that there are live classes. This is especially useful because now I don’t need to pay a ridiculous amount of money to learn Spanish at the college. ### Analysis: categories: (Language, Features, Features, Features, Features, Features) aspects: (Lifetime Subscription, Interface, Lessons, Friends, XP, Live Classes) sentiments: (Positive, Positive, Positive, Neutral, Neutral, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Good so far, I just left Duolingo because I wanted an app where I could get a lifetime subscription to learn multiple languages. With that being said, I do enjoy how the interface of the app is and how the lessons are. The only thing I would add to it, is friends and XP. I enjoy that part of Duolingo because it adds a competitive edge to it. Other than that I find it to be very useful and I really love the fact that there are live classes. This is especially useful because now I don’t need to pay a ridiculous amount of money to learn Spanish at the college. Output: Language - Lifetime Subscription - Positive, Features - Interface - Positive, Features - Lessons - Positive, Features - Friends - Neutral, Features - XP - Neutral, Features - Live Classes - Positive $$$

Why do things not get delivered sometimes? It’s stupid!

I have to say something before I start this, this has to be one of a must NOT have instead, like that time when my brother tried to order something, it said it would come either 4-5 days but when the day it was supposed to come. Guess what, It DIDN’T arrive to our apartment! True story. That was in 2015. Anyway, I’d like to ask why and how does this happen? Cause yes. Like I said that is stupid because I thought that we would always get the proper items at the exact day it said. But hopefully that will fix in the future.

Delivery

Delivery Service

negative

Delivery - Delivery Service - negative

### USER:Why do things not get delivered sometimes? It’s stupid!, I have to say something before I start this, this has to be one of a must NOT have instead, like that time when my brother tried to order something, it said it would come either 4-5 days but when the day it was supposed to come. Guess what, It DIDN’T arrive to our apartment! True story. That was in 2015. Anyway, I’d like to ask why and how does this happen? Cause yes. Like I said that is stupid because I thought that we would always get the proper items at the exact day it said. But hopefully that will fix in the future. ### ASSISTANT: Delivery - Delivery Service - negative )))

### Review: title: Why do things not get delivered sometimes? It’s stupid!, content: I have to say something before I start this, this has to be one of a must NOT have instead, like that time when my brother tried to order something, it said it would come either 4-5 days but when the day it was supposed to come. Guess what, It DIDN’T arrive to our apartment! True story. That was in 2015. Anyway, I’d like to ask why and how does this happen? Cause yes. Like I said that is stupid because I thought that we would always get the proper items at the exact day it said. But hopefully that will fix in the future. ### Analysis: categories: Delivery, aspects: Delivery Service, sentiments: negative )))

### Review: title: Why do things not get delivered sometimes? It’s stupid!, content: I have to say something before I start this, this has to be one of a must NOT have instead, like that time when my brother tried to order something, it said it would come either 4-5 days but when the day it was supposed to come. Guess what, It DIDN’T arrive to our apartment! True story. That was in 2015. Anyway, I’d like to ask why and how does this happen? Cause yes. Like I said that is stupid because I thought that we would always get the proper items at the exact day it said. But hopefully that will fix in the future. ### Analysis: categories: (Delivery) aspects: (Delivery Service) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Why do things not get delivered sometimes? It’s stupid!, I have to say something before I start this, this has to be one of a must NOT have instead, like that time when my brother tried to order something, it said it would come either 4-5 days but when the day it was supposed to come. Guess what, It DIDN’T arrive to our apartment! True story. That was in 2015. Anyway, I’d like to ask why and how does this happen? Cause yes. Like I said that is stupid because I thought that we would always get the proper items at the exact day it said. But hopefully that will fix in the future. Output: Delivery - Delivery Service - negative $$$

Great app

I absolutely love this app I have been using this app to learn to communicate in multiple languages especially in Spanish. I also decided that I wanted to learn how to speak Russian, German, Polish, and Italian because of my heritage. I am hoping once I ace being able to fluently speak these languages to put them to great use. I am going to then try to start learning how to speak some of the Asian languages and I hope to travel to where I am from soon and I will look forward to being able to communicate with everyone. This is an amazing opportunity to experience this app to learn any language.

Learning experience, Learning experience, Usability

Communication Skills, Language Variety, Interface

positive, positive, positive

Learning experience - Communication Skills - positive, Learning experience - Language Variety - positive, Usability - Interface - positive

### USER:Great app, I absolutely love this app I have been using this app to learn to communicate in multiple languages especially in Spanish. I also decided that I wanted to learn how to speak Russian, German, Polish, and Italian because of my heritage. I am hoping once I ace being able to fluently speak these languages to put them to great use. I am going to then try to start learning how to speak some of the Asian languages and I hope to travel to where I am from soon and I will look forward to being able to communicate with everyone. This is an amazing opportunity to experience this app to learn any language. ### ASSISTANT: Learning experience - Communication Skills - positive, Learning experience - Language Variety - positive, Usability - Interface - positive )))

### Review: title: Great app, content: I absolutely love this app I have been using this app to learn to communicate in multiple languages especially in Spanish. I also decided that I wanted to learn how to speak Russian, German, Polish, and Italian because of my heritage. I am hoping once I ace being able to fluently speak these languages to put them to great use. I am going to then try to start learning how to speak some of the Asian languages and I hope to travel to where I am from soon and I will look forward to being able to communicate with everyone. This is an amazing opportunity to experience this app to learn any language. ### Analysis: categories: Learning experience, Learning experience, Usability, aspects: Communication Skills, Language Variety, Interface, sentiments: positive, positive, positive )))

### Review: title: Great app, content: I absolutely love this app I have been using this app to learn to communicate in multiple languages especially in Spanish. I also decided that I wanted to learn how to speak Russian, German, Polish, and Italian because of my heritage. I am hoping once I ace being able to fluently speak these languages to put them to great use. I am going to then try to start learning how to speak some of the Asian languages and I hope to travel to where I am from soon and I will look forward to being able to communicate with everyone. This is an amazing opportunity to experience this app to learn any language. ### Analysis: categories: (Learning experience, Learning experience, Usability) aspects: (Communication Skills, Language Variety, Interface) sentiments: (positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great app, I absolutely love this app I have been using this app to learn to communicate in multiple languages especially in Spanish. I also decided that I wanted to learn how to speak Russian, German, Polish, and Italian because of my heritage. I am hoping once I ace being able to fluently speak these languages to put them to great use. I am going to then try to start learning how to speak some of the Asian languages and I hope to travel to where I am from soon and I will look forward to being able to communicate with everyone. This is an amazing opportunity to experience this app to learn any language. Output: Learning experience - Communication Skills - positive, Learning experience - Language Variety - positive, Usability - Interface - positive $$$

Chat History Download

I never had an issue with my WhatsApp app but for the first time having a huge issue. I have deleted the app about 5 to 6 times and every time I do it I set everything up as normal but when says to restore it will go up to 99% then boots me out and I get a message sorry wasn’t able to restore your chat history and to delete it the app and re install it. I can get as far viewing my chats I can be in the middle of writing to someone and I will get booted out. When I go back in my WhatsApp I get a message to restore my chat history and this will go in circles can someone help me solve my problem.

App Feature

Chat History Download

Negative

App Feature - Chat History Download - Negative

### USER:Chat History Download, I never had an issue with my WhatsApp app but for the first time having a huge issue. I have deleted the app about 5 to 6 times and every time I do it I set everything up as normal but when says to restore it will go up to 99% then boots me out and I get a message sorry wasn’t able to restore your chat history and to delete it the app and re install it. I can get as far viewing my chats I can be in the middle of writing to someone and I will get booted out. When I go back in my WhatsApp I get a message to restore my chat history and this will go in circles can someone help me solve my problem. ### ASSISTANT: App Feature - - Negative )))

### Review: title: Chat History Download, content: I never had an issue with my WhatsApp app but for the first time having a huge issue. I have deleted the app about 5 to 6 times and every time I do it I set everything up as normal but when says to restore it will go up to 99% then boots me out and I get a message sorry wasn’t able to restore your chat history and to delete it the app and re install it. I can get as far viewing my chats I can be in the middle of writing to someone and I will get booted out. When I go back in my WhatsApp I get a message to restore my chat history and this will go in circles can someone help me solve my problem. ### Analysis: categories: App Feature, aspects: Chat History Download, sentiments: Negative )))

### Review: title: Chat History Download, content: I never had an issue with my WhatsApp app but for the first time having a huge issue. I have deleted the app about 5 to 6 times and every time I do it I set everything up as normal but when says to restore it will go up to 99% then boots me out and I get a message sorry wasn’t able to restore your chat history and to delete it the app and re install it. I can get as far viewing my chats I can be in the middle of writing to someone and I will get booted out. When I go back in my WhatsApp I get a message to restore my chat history and this will go in circles can someone help me solve my problem. ### Analysis: categories: (App Feature) aspects: (Chat History Download) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Chat History Download, I never had an issue with my WhatsApp app but for the first time having a huge issue. I have deleted the app about 5 to 6 times and every time I do it I set everything up as normal but when says to restore it will go up to 99% then boots me out and I get a message sorry wasn’t able to restore your chat history and to delete it the app and re install it. I can get as far viewing my chats I can be in the middle of writing to someone and I will get booted out. When I go back in my WhatsApp I get a message to restore my chat history and this will go in circles can someone help me solve my problem. Output: App Feature - - Negative $$$

Every expectation met

This app works wonderful! I needed antibiotics for a UTI and I live a long drive from any urgent care so I started searching and my insurance told me to try them and my insurance covered it! , I was able to set a time(an hour out) that worked for me, I was sent a ten minute reminder text and my doctor called me right on time. She was friendly, informative and sent a prescription for antibiotics to my pharmacist right away. , I will be telling people about you and thank you again!

Communication, Communication, Experience, Experience

Appointment Scheduling, Doctor's Interaction, Convenience, Service Quality

Positive, Positive, Positive, Positive

Communication - Appointment Scheduling - Positive, Communication - Doctor's Interaction - Positive, Experience - Convenience - Positive, Experience - Service Quality - Positive

### USER:Every expectation met, This app works wonderful! I needed antibiotics for a UTI and I live a long drive from any urgent care so I started searching and my insurance told me to try them and my insurance covered it! , I was able to set a time(an hour out) that worked for me, I was sent a ten minute reminder text and my doctor called me right on time. She was friendly, informative and sent a prescription for antibiotics to my pharmacist right away. , I will be telling people about you and thank you again! ### ASSISTANT: Communication - Appointment Scheduling - Positive, Communication - Doctor's Interaction - Positive, Experience - Convenience - Positive, Experience - Service Quality - Positive )))

### Review: title: Every expectation met, content: This app works wonderful! I needed antibiotics for a UTI and I live a long drive from any urgent care so I started searching and my insurance told me to try them and my insurance covered it! , I was able to set a time(an hour out) that worked for me, I was sent a ten minute reminder text and my doctor called me right on time. She was friendly, informative and sent a prescription for antibiotics to my pharmacist right away. , I will be telling people about you and thank you again! ### Analysis: categories: Communication, Communication, Experience, Experience, aspects: Appointment Scheduling, Doctor's Interaction, Convenience, Service Quality, sentiments: Positive, Positive, Positive, Positive )))

### Review: title: Every expectation met, content: This app works wonderful! I needed antibiotics for a UTI and I live a long drive from any urgent care so I started searching and my insurance told me to try them and my insurance covered it! , I was able to set a time(an hour out) that worked for me, I was sent a ten minute reminder text and my doctor called me right on time. She was friendly, informative and sent a prescription for antibiotics to my pharmacist right away. , I will be telling people about you and thank you again! ### Analysis: categories: (Communication, Communication, Experience, Experience) aspects: (Appointment Scheduling, Doctor's Interaction, Convenience, Service Quality) sentiments: (Positive, Positive, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Every expectation met, This app works wonderful! I needed antibiotics for a UTI and I live a long drive from any urgent care so I started searching and my insurance told me to try them and my insurance covered it! , I was able to set a time(an hour out) that worked for me, I was sent a ten minute reminder text and my doctor called me right on time. She was friendly, informative and sent a prescription for antibiotics to my pharmacist right away. , I will be telling people about you and thank you again! Output: Communication - Appointment Scheduling - Positive, Communication - Doctor's Interaction - Positive, Experience - Convenience - Positive, Experience - Service Quality - Positive $$$

I like the privacy but….

The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons…

**Privacy**, **Customization**, **Video Call**

Privacy, Features, Quality

Positive, Negative, Negative

**Privacy** - Privacy - Positive, **Customization** - Features - Negative, **Video Call** - Quality - Negative

### USER:I like the privacy but…., The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons… ### ASSISTANT: **Privacy** - Privacy - Positive, **Customization** - Features - Negative, **Video Call** - Quality - Negative )))

### Review: title: I like the privacy but…., content: The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons… ### Analysis: categories: **Privacy**, **Customization**, **Video Call**, aspects: Privacy, Features, Quality, sentiments: Positive, Negative, Negative )))

### Review: title: I like the privacy but…., content: The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons… ### Analysis: categories: (**Privacy**, **Customization**, **Video Call**) aspects: (Privacy, Features, Quality) sentiments: (Positive, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: I like the privacy but…., The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons… Output: **Privacy** - Privacy - Positive, **Customization** - Features - Negative, **Video Call** - Quality - Negative $$$

Had good potential but…

Ok so this is a really good app- The only down side is you have to pay but that’s not the problem. The problem is they don’t have a wide selection like other apps. So if your coming to babble wanting to learn Chinese or Japanese or maybe Jamaican, this app is not for you. I thought they had a wider selection because of all the commercials I saw, but I was very wrong. I am NOT saying don’t get the app it’s horrible. I’m just warning you because I made this mistake and I don’t want others to make the same mistakes. I know this app is probably still in development and working on things. And I absolutely cannot wait for there to be a bigger selection of languages!

Functionality, Functionality, Functionality

Selection, Payment, Selection

negative, negative, positive

Functionality - Selection - negative, Functionality - Payment - negative, Functionality - Selection - positive

### USER:Had good potential but…, Ok so this is a really good app- The only down side is you have to pay but that’s not the problem. The problem is they don’t have a wide selection like other apps. So if your coming to babble wanting to learn Chinese or Japanese or maybe Jamaican, this app is not for you. I thought they had a wider selection because of all the commercials I saw, but I was very wrong. I am NOT saying don’t get the app it’s horrible. I’m just warning you because I made this mistake and I don’t want others to make the same mistakes. I know this app is probably still in development and working on things. And I absolutely cannot wait for there to be a bigger selection of languages! ### ASSISTANT: Functionality - Selection - negative, Functionality - Payment - negative, Functionality - Selection - positive )))

### Review: title: Had good potential but…, content: Ok so this is a really good app- The only down side is you have to pay but that’s not the problem. The problem is they don’t have a wide selection like other apps. So if your coming to babble wanting to learn Chinese or Japanese or maybe Jamaican, this app is not for you. I thought they had a wider selection because of all the commercials I saw, but I was very wrong. I am NOT saying don’t get the app it’s horrible. I’m just warning you because I made this mistake and I don’t want others to make the same mistakes. I know this app is probably still in development and working on things. And I absolutely cannot wait for there to be a bigger selection of languages! ### Analysis: categories: Functionality, Functionality, Functionality, aspects: Selection, Payment, Selection, sentiments: negative, negative, positive )))

### Review: title: Had good potential but…, content: Ok so this is a really good app- The only down side is you have to pay but that’s not the problem. The problem is they don’t have a wide selection like other apps. So if your coming to babble wanting to learn Chinese or Japanese or maybe Jamaican, this app is not for you. I thought they had a wider selection because of all the commercials I saw, but I was very wrong. I am NOT saying don’t get the app it’s horrible. I’m just warning you because I made this mistake and I don’t want others to make the same mistakes. I know this app is probably still in development and working on things. And I absolutely cannot wait for there to be a bigger selection of languages! ### Analysis: categories: (Functionality, Functionality, Functionality) aspects: (Selection, Payment, Selection) sentiments: (negative, negative, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Had good potential but…, Ok so this is a really good app- The only down side is you have to pay but that’s not the problem. The problem is they don’t have a wide selection like other apps. So if your coming to babble wanting to learn Chinese or Japanese or maybe Jamaican, this app is not for you. I thought they had a wider selection because of all the commercials I saw, but I was very wrong. I am NOT saying don’t get the app it’s horrible. I’m just warning you because I made this mistake and I don’t want others to make the same mistakes. I know this app is probably still in development and working on things. And I absolutely cannot wait for there to be a bigger selection of languages! Output: Functionality - Selection - negative, Functionality - Payment - negative, Functionality - Selection - positive $$$

HACKED ACCOUNT NO WAY TO RECOVER

Hello Instagram team, I am writing this review because I find it really hard to believe that you guys have no way of being contacted. About 3 months ago my Instagram account was hacked by people on YOUR platform. I have gone to the Help Center online and have followed the instructions to submit a request form but EVERY TIME i click on “Try Another Way” it just prompts me back to the Help Center. It takes me in circles and it’s frustrating . I have filled out the form online about how you can better your Login, but I have had zero response. I have waited patiently for someone to hopefully get back to me. However, I am starting to grow impatient because whoever hacked my account is ACTIVELY still impersonating me. They continue to reach out to MY followers in order to scam them. I really hope you guys do something about this because it is happening on your platform. I know countless people who have been hacked and have no way of contacting you guys. I wish there was someone from Instagram who could please help me. I am growing desperate and the fact that someone has had access to my account for this long is really starting to scare me. Please Instagram Team i ask for your help. Thankyou for reading this and i hope you guys have a wonderful day!

Security

Platform

Negative

Security - Responsiveness - Negative, Security - Contact Mechanism - Negative, Security - Impersonation - Negative

### USER:HACKED ACCOUNT NO WAY TO RECOVER, Hello Instagram team, I am writing this review because I find it really hard to believe that you guys have no way of being contacted. About 3 months ago my Instagram account was hacked by people on YOUR platform. I have gone to the Help Center online and have followed the instructions to submit a request form but EVERY TIME i click on “Try Another Way” it just prompts me back to the Help Center. It takes me in circles and it’s frustrating . I have filled out the form online about how you can better your Login, but I have had zero response. I have waited patiently for someone to hopefully get back to me. However, I am starting to grow impatient because whoever hacked my account is ACTIVELY still impersonating me. They continue to reach out to MY followers in order to scam them. I really hope you guys do something about this because it is happening on your platform. I know countless people who have been hacked and have no way of contacting you guys. I wish there was someone from Instagram who could please help me. I am growing desperate and the fact that someone has had access to my account for this long is really starting to scare me. Please Instagram Team i ask for your help. Thankyou for reading this and i hope you guys have a wonderful day! ### ASSISTANT: Security - Responsiveness - Negative, Security - Contact Mechanism - Negative, Security - Impersonation - Negative )))

### Review: title: HACKED ACCOUNT NO WAY TO RECOVER, content: Hello Instagram team, I am writing this review because I find it really hard to believe that you guys have no way of being contacted. About 3 months ago my Instagram account was hacked by people on YOUR platform. I have gone to the Help Center online and have followed the instructions to submit a request form but EVERY TIME i click on “Try Another Way” it just prompts me back to the Help Center. It takes me in circles and it’s frustrating . I have filled out the form online about how you can better your Login, but I have had zero response. I have waited patiently for someone to hopefully get back to me. However, I am starting to grow impatient because whoever hacked my account is ACTIVELY still impersonating me. They continue to reach out to MY followers in order to scam them. I really hope you guys do something about this because it is happening on your platform. I know countless people who have been hacked and have no way of contacting you guys. I wish there was someone from Instagram who could please help me. I am growing desperate and the fact that someone has had access to my account for this long is really starting to scare me. Please Instagram Team i ask for your help. Thankyou for reading this and i hope you guys have a wonderful day! ### Analysis: categories: Security, aspects: Platform, sentiments: Negative )))

### Review: title: HACKED ACCOUNT NO WAY TO RECOVER, content: Hello Instagram team, I am writing this review because I find it really hard to believe that you guys have no way of being contacted. About 3 months ago my Instagram account was hacked by people on YOUR platform. I have gone to the Help Center online and have followed the instructions to submit a request form but EVERY TIME i click on “Try Another Way” it just prompts me back to the Help Center. It takes me in circles and it’s frustrating . I have filled out the form online about how you can better your Login, but I have had zero response. I have waited patiently for someone to hopefully get back to me. However, I am starting to grow impatient because whoever hacked my account is ACTIVELY still impersonating me. They continue to reach out to MY followers in order to scam them. I really hope you guys do something about this because it is happening on your platform. I know countless people who have been hacked and have no way of contacting you guys. I wish there was someone from Instagram who could please help me. I am growing desperate and the fact that someone has had access to my account for this long is really starting to scare me. Please Instagram Team i ask for your help. Thankyou for reading this and i hope you guys have a wonderful day! ### Analysis: categories: (Security) aspects: (Platform) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: HACKED ACCOUNT NO WAY TO RECOVER, Hello Instagram team, I am writing this review because I find it really hard to believe that you guys have no way of being contacted. About 3 months ago my Instagram account was hacked by people on YOUR platform. I have gone to the Help Center online and have followed the instructions to submit a request form but EVERY TIME i click on “Try Another Way” it just prompts me back to the Help Center. It takes me in circles and it’s frustrating . I have filled out the form online about how you can better your Login, but I have had zero response. I have waited patiently for someone to hopefully get back to me. However, I am starting to grow impatient because whoever hacked my account is ACTIVELY still impersonating me. They continue to reach out to MY followers in order to scam them. I really hope you guys do something about this because it is happening on your platform. I know countless people who have been hacked and have no way of contacting you guys. I wish there was someone from Instagram who could please help me. I am growing desperate and the fact that someone has had access to my account for this long is really starting to scare me. Please Instagram Team i ask for your help. Thankyou for reading this and i hope you guys have a wonderful day! Output: Security - Responsiveness - Negative, Security - Contact Mechanism - Negative, Security - Impersonation - Negative $$$

Version 13

This update changed everything, and I hate it. Why the layout changed I have no idea, it was much more aesthetic before. The new grid doesn’t even format correctly on my phone screen, the two columns aren’t centered. The left column takes up the bulk of the screen cutting off part of the right column. , , The continuous scroll was a thousand times more user friendly than the next and previous button. This is my biggest complaint. It literally takes the enjoyment out of shopping. Previously I’d scroll through lots of options and decide on the best purchase. Now I wait for each page of unaesthetic grid style options to load and once I think I’ve narrowed down my options I have to load and scroll through each page again to find where the items I liked are. , , Look, if it ain’t broke don’t fix it.

Interface, Interface, Interface, Interface, Features, Features

Design, User-friendliness, Navigation, Aesthetics, Grid layout, Infinite scroll

negative, negative, negative, negative, negative, positive

Interface - Design - negative, Interface - User-friendliness - negative, Interface - Navigation - negative, Interface - Aesthetics - negative, Features - Grid layout - negative, Features - Infinite scroll - positive

### USER:Version 13, This update changed everything, and I hate it. Why the layout changed I have no idea, it was much more aesthetic before. The new grid doesn’t even format correctly on my phone screen, the two columns aren’t centered. The left column takes up the bulk of the screen cutting off part of the right column. , , The continuous scroll was a thousand times more user friendly than the next and previous button. This is my biggest complaint. It literally takes the enjoyment out of shopping. Previously I’d scroll through lots of options and decide on the best purchase. Now I wait for each page of unaesthetic grid style options to load and once I think I’ve narrowed down my options I have to load and scroll through each page again to find where the items I liked are. , , Look, if it ain’t broke don’t fix it. ### ASSISTANT: Interface - Design - negative, Interface - User-friendliness - negative, Interface - Navigation - negative, Interface - Aesthetics - negative, Features - Grid layout - negative, Features - Infinite scroll - positive )))

### Review: title: Version 13, content: This update changed everything, and I hate it. Why the layout changed I have no idea, it was much more aesthetic before. The new grid doesn’t even format correctly on my phone screen, the two columns aren’t centered. The left column takes up the bulk of the screen cutting off part of the right column. , , The continuous scroll was a thousand times more user friendly than the next and previous button. This is my biggest complaint. It literally takes the enjoyment out of shopping. Previously I’d scroll through lots of options and decide on the best purchase. Now I wait for each page of unaesthetic grid style options to load and once I think I’ve narrowed down my options I have to load and scroll through each page again to find where the items I liked are. , , Look, if it ain’t broke don’t fix it. ### Analysis: categories: Interface, Interface, Interface, Interface, Features, Features, aspects: Design, User-friendliness, Navigation, Aesthetics, Grid layout, Infinite scroll, sentiments: negative, negative, negative, negative, negative, positive )))

### Review: title: Version 13, content: This update changed everything, and I hate it. Why the layout changed I have no idea, it was much more aesthetic before. The new grid doesn’t even format correctly on my phone screen, the two columns aren’t centered. The left column takes up the bulk of the screen cutting off part of the right column. , , The continuous scroll was a thousand times more user friendly than the next and previous button. This is my biggest complaint. It literally takes the enjoyment out of shopping. Previously I’d scroll through lots of options and decide on the best purchase. Now I wait for each page of unaesthetic grid style options to load and once I think I’ve narrowed down my options I have to load and scroll through each page again to find where the items I liked are. , , Look, if it ain’t broke don’t fix it. ### Analysis: categories: (Interface, Interface, Interface, Interface, Features, Features) aspects: (Design, User-friendliness, Navigation, Aesthetics, Grid layout, Infinite scroll) sentiments: (negative, negative, negative, negative, negative, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Version 13, This update changed everything, and I hate it. Why the layout changed I have no idea, it was much more aesthetic before. The new grid doesn’t even format correctly on my phone screen, the two columns aren’t centered. The left column takes up the bulk of the screen cutting off part of the right column. , , The continuous scroll was a thousand times more user friendly than the next and previous button. This is my biggest complaint. It literally takes the enjoyment out of shopping. Previously I’d scroll through lots of options and decide on the best purchase. Now I wait for each page of unaesthetic grid style options to load and once I think I’ve narrowed down my options I have to load and scroll through each page again to find where the items I liked are. , , Look, if it ain’t broke don’t fix it. Output: Interface - Design - negative, Interface - User-friendliness - negative, Interface - Navigation - negative, Interface - Aesthetics - negative, Features - Grid layout - negative, Features - Infinite scroll - positive $$$

I keep getting kicked out.

I didn’t doTouch the stars above so if says if it says five that was already there.I love the service up until now I’m not sure what’s going on., , What time I click on WhatsApp it just disappears. I came to the App Store to see if I need an update but it just says open and when I click on it is gone!Poof!. I wonder if I was being canceled like Facebook,Twitter and other social media companies cancel people who disagree with. Their view point. It happened for a while until one time I was able to get on there and write a message to let a family know what was going on and then it happened again.I surely hope that what’s up I have not joined the other social media companies who are the side to control free speech.

Functionality, Functionality, Functionality, Functionality

Stability, Usability, Reliability, Connectivity

negative, negative, negative, negative

Functionality - Stability - negative, Functionality - Usability - negative, Functionality - Reliability - negative, Functionality - Connectivity - negative

### USER:I keep getting kicked out., I didn’t doTouch the stars above so if says if it says five that was already there.I love the service up until now I’m not sure what’s going on., , What time I click on WhatsApp it just disappears. I came to the App Store to see if I need an update but it just says open and when I click on it is gone!Poof!. I wonder if I was being canceled like Facebook,Twitter and other social media companies cancel people who disagree with. Their view point. It happened for a while until one time I was able to get on there and write a message to let a family know what was going on and then it happened again.I surely hope that what’s up I have not joined the other social media companies who are the side to control free speech. ### ASSISTANT: Functionality - Stability - negative, Functionality - Usability - negative, Functionality - Reliability - negative, Functionality - Connectivity - negative )))

### Review: title: I keep getting kicked out., content: I didn’t doTouch the stars above so if says if it says five that was already there.I love the service up until now I’m not sure what’s going on., , What time I click on WhatsApp it just disappears. I came to the App Store to see if I need an update but it just says open and when I click on it is gone!Poof!. I wonder if I was being canceled like Facebook,Twitter and other social media companies cancel people who disagree with. Their view point. It happened for a while until one time I was able to get on there and write a message to let a family know what was going on and then it happened again.I surely hope that what’s up I have not joined the other social media companies who are the side to control free speech. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, aspects: Stability, Usability, Reliability, Connectivity, sentiments: negative, negative, negative, negative )))

### Review: title: I keep getting kicked out., content: I didn’t doTouch the stars above so if says if it says five that was already there.I love the service up until now I’m not sure what’s going on., , What time I click on WhatsApp it just disappears. I came to the App Store to see if I need an update but it just says open and when I click on it is gone!Poof!. I wonder if I was being canceled like Facebook,Twitter and other social media companies cancel people who disagree with. Their view point. It happened for a while until one time I was able to get on there and write a message to let a family know what was going on and then it happened again.I surely hope that what’s up I have not joined the other social media companies who are the side to control free speech. ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality) aspects: (Stability, Usability, Reliability, Connectivity) sentiments: (negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: I keep getting kicked out., I didn’t doTouch the stars above so if says if it says five that was already there.I love the service up until now I’m not sure what’s going on., , What time I click on WhatsApp it just disappears. I came to the App Store to see if I need an update but it just says open and when I click on it is gone!Poof!. I wonder if I was being canceled like Facebook,Twitter and other social media companies cancel people who disagree with. Their view point. It happened for a while until one time I was able to get on there and write a message to let a family know what was going on and then it happened again.I surely hope that what’s up I have not joined the other social media companies who are the side to control free speech. Output: Functionality - Stability - negative, Functionality - Usability - negative, Functionality - Reliability - negative, Functionality - Connectivity - negative $$$

DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANY

Im only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EAT THE PACKAGES AND TEAR UP/EAT THE PRODUCT. For some reason the drivers will put the package where the dog can get it.( we have a sitting bench to where the dog cant even reach, on our porch but the drivers still decide to put it in front of the door where the dog can reach) One of the drivers even put it on the ground and took a picture of the dog like that was something i was okay with?!? Like heads up if you have dogs who like to chew on packages, the drivers will leave it where your dog can get it. Theres absolutely no way to tell the drivers on their app either so this is why im giving this rating because the drivers continue to do this thinking its cute but its making me lose money on product that isnt being handled correctly.

Delivery, Delivery

Package Handling, Dog Safety

negative, negative

Delivery - Package Handling - negative, Delivery - Dog Safety - negative

### USER:DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANY, Im only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EAT THE PACKAGES AND TEAR UP/EAT THE PRODUCT. For some reason the drivers will put the package where the dog can get it.( we have a sitting bench to where the dog cant even reach, on our porch but the drivers still decide to put it in front of the door where the dog can reach) One of the drivers even put it on the ground and took a picture of the dog like that was something i was okay with?!? Like heads up if you have dogs who like to chew on packages, the drivers will leave it where your dog can get it. Theres absolutely no way to tell the drivers on their app either so this is why im giving this rating because the drivers continue to do this thinking its cute but its making me lose money on product that isnt being handled correctly. ### ASSISTANT: Delivery - Package Handling - negative, Delivery - Dog Safety - negative )))

### Review: title: DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANY, content: Im only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EAT THE PACKAGES AND TEAR UP/EAT THE PRODUCT. For some reason the drivers will put the package where the dog can get it.( we have a sitting bench to where the dog cant even reach, on our porch but the drivers still decide to put it in front of the door where the dog can reach) One of the drivers even put it on the ground and took a picture of the dog like that was something i was okay with?!? Like heads up if you have dogs who like to chew on packages, the drivers will leave it where your dog can get it. Theres absolutely no way to tell the drivers on their app either so this is why im giving this rating because the drivers continue to do this thinking its cute but its making me lose money on product that isnt being handled correctly. ### Analysis: categories: Delivery, Delivery, aspects: Package Handling, Dog Safety, sentiments: negative, negative )))

### Review: title: DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANY, content: Im only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EAT THE PACKAGES AND TEAR UP/EAT THE PRODUCT. For some reason the drivers will put the package where the dog can get it.( we have a sitting bench to where the dog cant even reach, on our porch but the drivers still decide to put it in front of the door where the dog can reach) One of the drivers even put it on the ground and took a picture of the dog like that was something i was okay with?!? Like heads up if you have dogs who like to chew on packages, the drivers will leave it where your dog can get it. Theres absolutely no way to tell the drivers on their app either so this is why im giving this rating because the drivers continue to do this thinking its cute but its making me lose money on product that isnt being handled correctly. ### Analysis: categories: (Delivery, Delivery) aspects: (Package Handling, Dog Safety) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANY, Im only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EAT THE PACKAGES AND TEAR UP/EAT THE PRODUCT. For some reason the drivers will put the package where the dog can get it.( we have a sitting bench to where the dog cant even reach, on our porch but the drivers still decide to put it in front of the door where the dog can reach) One of the drivers even put it on the ground and took a picture of the dog like that was something i was okay with?!? Like heads up if you have dogs who like to chew on packages, the drivers will leave it where your dog can get it. Theres absolutely no way to tell the drivers on their app either so this is why im giving this rating because the drivers continue to do this thinking its cute but its making me lose money on product that isnt being handled correctly. Output: Delivery - Package Handling - negative, Delivery - Dog Safety - negative $$$

Deleted - Invades Privacy

I’ve had app for many, many years but latest privacy update clearly and concisely says they will share “my personal data” with Facebook and its partner companies. The policy update even advises deleting the App if I don’t accept data sharing. Faced with a “screw you” ultimatum from Big Tech, I’m moving to Signal. It offers everything I wanted from WhatsApp without trying to invade my privacy or telling me to “piss-off” if I don’t like it. Sad because I really liked WhatsApp., , Update: Been using Signal since Feb. it’s now mid-March 2021. No problems with my switch. Just about everyone I chat with moved too so it’s been no hardship at all. Now Facebook is playing hardball and killing app function if you don’t comply with their demand. Well I’ll just say you don’t need to. There is a really good option if you say no.

Privacy

Data Sharing

Negative

Privacy - Data Sharing - Negative

### USER:Deleted - Invades Privacy, I’ve had app for many, many years but latest privacy update clearly and concisely says they will share “my personal data” with Facebook and its partner companies. The policy update even advises deleting the App if I don’t accept data sharing. Faced with a “screw you” ultimatum from Big Tech, I’m moving to Signal. It offers everything I wanted from WhatsApp without trying to invade my privacy or telling me to “piss-off” if I don’t like it. Sad because I really liked WhatsApp., , Update: Been using Signal since Feb. it’s now mid-March 2021. No problems with my switch. Just about everyone I chat with moved too so it’s been no hardship at all. Now Facebook is playing hardball and killing app function if you don’t comply with their demand. Well I’ll just say you don’t need to. There is a really good option if you say no. ### ASSISTANT: Privacy - Data Sharing - Negative )))

### Review: title: Deleted - Invades Privacy, content: I’ve had app for many, many years but latest privacy update clearly and concisely says they will share “my personal data” with Facebook and its partner companies. The policy update even advises deleting the App if I don’t accept data sharing. Faced with a “screw you” ultimatum from Big Tech, I’m moving to Signal. It offers everything I wanted from WhatsApp without trying to invade my privacy or telling me to “piss-off” if I don’t like it. Sad because I really liked WhatsApp., , Update: Been using Signal since Feb. it’s now mid-March 2021. No problems with my switch. Just about everyone I chat with moved too so it’s been no hardship at all. Now Facebook is playing hardball and killing app function if you don’t comply with their demand. Well I’ll just say you don’t need to. There is a really good option if you say no. ### Analysis: categories: Privacy, aspects: Data Sharing, sentiments: Negative )))

### Review: title: Deleted - Invades Privacy, content: I’ve had app for many, many years but latest privacy update clearly and concisely says they will share “my personal data” with Facebook and its partner companies. The policy update even advises deleting the App if I don’t accept data sharing. Faced with a “screw you” ultimatum from Big Tech, I’m moving to Signal. It offers everything I wanted from WhatsApp without trying to invade my privacy or telling me to “piss-off” if I don’t like it. Sad because I really liked WhatsApp., , Update: Been using Signal since Feb. it’s now mid-March 2021. No problems with my switch. Just about everyone I chat with moved too so it’s been no hardship at all. Now Facebook is playing hardball and killing app function if you don’t comply with their demand. Well I’ll just say you don’t need to. There is a really good option if you say no. ### Analysis: categories: (Privacy) aspects: (Data Sharing) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Deleted - Invades Privacy, I’ve had app for many, many years but latest privacy update clearly and concisely says they will share “my personal data” with Facebook and its partner companies. The policy update even advises deleting the App if I don’t accept data sharing. Faced with a “screw you” ultimatum from Big Tech, I’m moving to Signal. It offers everything I wanted from WhatsApp without trying to invade my privacy or telling me to “piss-off” if I don’t like it. Sad because I really liked WhatsApp., , Update: Been using Signal since Feb. it’s now mid-March 2021. No problems with my switch. Just about everyone I chat with moved too so it’s been no hardship at all. Now Facebook is playing hardball and killing app function if you don’t comply with their demand. Well I’ll just say you don’t need to. There is a really good option if you say no. Output: Privacy - Data Sharing - Negative $$$