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user: agent: Is everything OK with your service? user: I just want to cancel it.. no one is answering! agent: Why do you want to cancel? user: Because I moved to a place with no Verizon coverage.. agent: Ah, to cancel services, you would need to call in to 1-800-837-4966. user: They just said they can't help me and should call tomorrow? Its been two days now I'm trying to cancel this service this is not acceptable agent: That is correct. We are unable to cancel service from the platform. You have to call. user: Well I yesterday I have been calling and no one is answering,, anyway I will try again tomorrow and we'll see..thanks agent: The best time to call would be on Monday from 8A - 9P.

The customer is complaining that he was about the services but no one is reponsing. The agent asked them to call at 1-800-837-4966 for cancellation and asked to call them at mo.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: Is everything OK with your service? user: I just want to cancel it.. no one is answering! agent: Why do you want to cancel? user: Because I moved to a place with no Verizon coverage.. agent: Ah, to cancel services, you would need to call in to 1-800-837-4966. user: They just said they can't help me and should call tomorrow? Its been two days now I'm trying to cancel this service this is not acceptable agent: That is correct. We are unable to cancel service from the platform. You have to call. user: Well I yesterday I have been calling and no one is answering,, anyway I will try again tomorrow and we'll see..thanks agent: The best time to call would be on Monday from 8A - 9P. ### Response: The customer is complaining that he was about the services but no one is reponsing. The agent asked them to call at 1-800-837-4966 for cancellation and asked to call them at mo.

user: - Trying to solve a network extender issue. Extender will replicate existing SSIDs for a few days, then revert to random default SSIDs. Tried power down and hard reset. No luck. Any ideas? agent: Is this a replacement WIFI extender? user: Not a replacement - just the standard Network Extender. agent: Is it losing power in that time? user: Power supply has been constant; no outages. agent: Have you tried factory resetting both the extender and router at the same time? user: I haven't. Should I factory reset the router first, or try to reset both at exactly the same time? I assume this wipes the SSID names/passwords. agent: Both at the same time please and yes, unfortunately, it does wipe them.

Customer is complaining about the network extender issue where extender will replicate existing SSIDs for some days then again it will changed to random default SSIDs. Agent asks to factory reset both extender and router at a time and states both SSID names/passwords will be deleted.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: - Trying to solve a network extender issue. Extender will replicate existing SSIDs for a few days, then revert to random default SSIDs. Tried power down and hard reset. No luck. Any ideas? agent: Is this a replacement WIFI extender? user: Not a replacement - just the standard Network Extender. agent: Is it losing power in that time? user: Power supply has been constant; no outages. agent: Have you tried factory resetting both the extender and router at the same time? user: I haven't. Should I factory reset the router first, or try to reset both at exactly the same time? I assume this wipes the SSID names/passwords. agent: Both at the same time please and yes, unfortunately, it does wipe them. ### Response: Customer is complaining about the network extender issue where extender will replicate existing SSIDs for some days then again it will changed to random default SSIDs. Agent asks to factory reset both extender and router at a time and states both SSID names/passwords will be deleted.

user: Please double check the fresh produce before putting thrm on the shelves. Virtually all of your cherry tomato packets were mouldy! agent: Hi there, I'm really sorry that the cherry tomato's were mouldy. Which store was this in please? TY - Paul user: Thank you for the quick response! - It was earlier today in Luton Mall agent: Thanks for getting back to me. Did you buy any of the cherry tomatoes? I'll make sure this is chased up with my colleagues. TY - Paul. user: I did, I bought just one packet as all the others contained at least one mouldy tomato. And thank you agent: Was the packet you bought OK? If not can you DM me your full name, address, email, the barcode, price paid and batch/SC codes? 1/3 Could you please confirm if it's OK to pass your contact details on to our suppliers? Would you prefer the refund by post or email? 2/3 If however the tomatoes were OK please ignore the wall of text. :) Cheers, Paul. 3/3 user: The tomatoes I bought were okay :) Just thought it best to bring to your attention that many of the other packets contained mouldy tomatoes. agent: Thanks for updating me. I'll certainly make sure this is passed to our colleagues in store. TY - Paul Hi there, I've now been in touch with the Duty Manager from in store. :) 1/2 They have assured me they will check the remaining stock, and be more vigilant in future. Regards - Isaac 2/2 user: That's awesome, thanks for your help agent: No problem! :) Regards - Isaac

The customer says that the cherry tomato's in the store he visited were mouldy. The agent asks the store's information and says that the remaining stocks will be checked.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Please double check the fresh produce before putting thrm on the shelves. Virtually all of your cherry tomato packets were mouldy! agent: Hi there, I'm really sorry that the cherry tomato's were mouldy. Which store was this in please? TY - Paul user: Thank you for the quick response! - It was earlier today in Luton Mall agent: Thanks for getting back to me. Did you buy any of the cherry tomatoes? I'll make sure this is chased up with my colleagues. TY - Paul. user: I did, I bought just one packet as all the others contained at least one mouldy tomato. And thank you agent: Was the packet you bought OK? If not can you DM me your full name, address, email, the barcode, price paid and batch/SC codes? 1/3 Could you please confirm if it's OK to pass your contact details on to our suppliers? Would you prefer the refund by post or email? 2/3 If however the tomatoes were OK please ignore the wall of text. :) Cheers, Paul. 3/3 user: The tomatoes I bought were okay :) Just thought it best to bring to your attention that many of the other packets contained mouldy tomatoes. agent: Thanks for updating me. I'll certainly make sure this is passed to our colleagues in store. TY - Paul Hi there, I've now been in touch with the Duty Manager from in store. :) 1/2 They have assured me they will check the remaining stock, and be more vigilant in future. Regards - Isaac 2/2 user: That's awesome, thanks for your help agent: No problem! :) Regards - Isaac ### Response: The customer says that the cherry tomato's in the store he visited were mouldy. The agent asks the store's information and says that the remaining stocks will be checked.

user: how do i go about purchasing cargo on the same flight coming back from bintulu agent: Kindly accept our sincere apologies for the delay in replying to your tweet. We believe you're looking for check in baggage. You can make the following booking changes on "Manage my Booking" Log In to Account > Manage My Booking >>> Modify > select seat >Add-Ons > baggage > or let us know your booking number, desired add ons, passenger's name >>> and date of birth, which sector via DM and you will be assisted accordingly. Thanks-Sha user: Bintulu to singapore agent: Hi Eddy, may we have the booking number and your preferred KG? -Floi user: I have not made any booking yet but wat is the cost per kg or how does it go about? agent: Hi , The rates for our baggage allowance can be located here : . Thanks - Nod

Customer is inquiring about the cost for purchasing the cargo allowance. Agents suggests to go through an URL he shared to check the rate.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: how do i go about purchasing cargo on the same flight coming back from bintulu agent: Kindly accept our sincere apologies for the delay in replying to your tweet. We believe you're looking for check in baggage. You can make the following booking changes on "Manage my Booking" Log In to Account > Manage My Booking >>> Modify > select seat >Add-Ons > baggage > or let us know your booking number, desired add ons, passenger's name >>> and date of birth, which sector via DM and you will be assisted accordingly. Thanks-Sha user: Bintulu to singapore agent: Hi Eddy, may we have the booking number and your preferred KG? -Floi user: I have not made any booking yet but wat is the cost per kg or how does it go about? agent: Hi , The rates for our baggage allowance can be located here : . Thanks - Nod ### Response: Customer is inquiring about the cost for purchasing the cargo allowance. Agents suggests to go through an URL he shared to check the rate.

user: Hi. When is the next train expected to leave Euston and arrive at Milton Keynes? agent: Hi there, lines have now re-opened so services will begin to run. user: Ok. Is there still a replacement bus service running from Luton Main to Milton Keynes? agent: I believe so yes, if you speak to station staff, they will advise. user: Just arrived at Luton Main. No staff have been told about a bus service. There is no bus. I've got a taxi. Where can I claim taxi receipt? agent: I'm sorry to hear this, you will need to claim delay repay by visiting he train operators website you were travelling with.

Customer is enquiring about the timings of the next train and also asking about bus service. Agent replied that they need to claim delay repay by visiting train operators website.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi. When is the next train expected to leave Euston and arrive at Milton Keynes? agent: Hi there, lines have now re-opened so services will begin to run. user: Ok. Is there still a replacement bus service running from Luton Main to Milton Keynes? agent: I believe so yes, if you speak to station staff, they will advise. user: Just arrived at Luton Main. No staff have been told about a bus service. There is no bus. I've got a taxi. Where can I claim taxi receipt? agent: I'm sorry to hear this, you will need to claim delay repay by visiting he train operators website you were travelling with. ### Response: Customer is enquiring about the timings of the next train and also asking about bus service. Agent replied that they need to claim delay repay by visiting train operators website.

user: - there were issues with getting my priority pass set up. Can the platinum concierge expedite that? agent: Hi.Rush enrollment requests are not available.Were you able to successfully enroll via the Benefit Dashboard at: user: Not in the couple weeks I tried. I did get the online chat person to submit it- but it says it takes 48 hours to process..... agent: W/your Platinum Card you can use your Airline Fee Credit-Up to $200 benefit for airport lounge passes in the meantime. Please let me know if I can assist you any further,otherwise have a great day. user: Thanks. Yes, I just don’t want to use credit for something that would’ve been included if the site worked :) Best to maximize given $550/yr agent: Understandable. I do want to let you know that it could take 10 to 14 days after enrollment to receive your kit. Please let me know if this time passes and no kit. We appreciate you reaching out.

Customer is asking to rectify the issues he had with getting his priority pass set up. Agent states that the enrollment requests are not available and the customer can use his airline free credit for airport lounge passes.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: - there were issues with getting my priority pass set up. Can the platinum concierge expedite that? agent: Hi.Rush enrollment requests are not available.Were you able to successfully enroll via the Benefit Dashboard at: user: Not in the couple weeks I tried. I did get the online chat person to submit it- but it says it takes 48 hours to process..... agent: W/your Platinum Card you can use your Airline Fee Credit-Up to $200 benefit for airport lounge passes in the meantime. Please let me know if I can assist you any further,otherwise have a great day. user: Thanks. Yes, I just don’t want to use credit for something that would’ve been included if the site worked :) Best to maximize given $550/yr agent: Understandable. I do want to let you know that it could take 10 to 14 days after enrollment to receive your kit. Please let me know if this time passes and no kit. We appreciate you reaching out. ### Response: Customer is asking to rectify the issues he had with getting his priority pass set up. Agent states that the enrollment requests are not available and the customer can use his airline free credit for airport lounge passes.

user: How do I disable the Text Analytics API or at least regenerate the keys? agent: Can you create a forum post with the tag “text-analytics-api” and send us the link? user: Sure, but, what link? agent: Your newly created forum's link. This way we'll get it to an engineer to better assist. user: agent: Excellent! Thanks! user: No response yet to a simple question. Can you help me? agent: You can use the following PowerShell cmdlets to delete the account: user: I dont use Power Shell like Many thousand other users. Any other advice? agent: Here's some info about regenerating keys via the portal: user: I cancelled the service through Azure, but is active in the other link( website)? agent: If you look in the portal, does it show Text Analytics API as active? user: Happy, and to test it I used it. It still works :( I deleted it in azure, bu it is still active in the website. Any ideas? agent: Understood, please could you Direct Message us with your Sub ID so we can take a closer look at this?

Customer is asking how to disable the text analytics API or to regenerate the keys. Agents updates to DM with their Sub ID to take a closer look.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: How do I disable the Text Analytics API or at least regenerate the keys? agent: Can you create a forum post with the tag “text-analytics-api” and send us the link? user: Sure, but, what link? agent: Your newly created forum's link. This way we'll get it to an engineer to better assist. user: agent: Excellent! Thanks! user: No response yet to a simple question. Can you help me? agent: You can use the following PowerShell cmdlets to delete the account: user: I dont use Power Shell like Many thousand other users. Any other advice? agent: Here's some info about regenerating keys via the portal: user: I cancelled the service through Azure, but is active in the other link( website)? agent: If you look in the portal, does it show Text Analytics API as active? user: Happy, and to test it I used it. It still works :( I deleted it in azure, bu it is still active in the website. Any ideas? agent: Understood, please could you Direct Message us with your Sub ID so we can take a closer look at this? ### Response: Customer is asking how to disable the text analytics API or to regenerate the keys. Agents updates to DM with their Sub ID to take a closer look.

user: BAD: - sends emails about accounts long closed, you can't reply to the email and it says "you can't unsubscribe". Endless SPAM! agent: Hi there, let's take a look at this for you! Which type of account did you have with us? user: Don’t know. Haven’t had one for AT LEAST 10 years. Probably longer. I would like em to stop but the solution is really to fix your systems. Fixing the symptom&not the problem as you suggest is why things are broken &why people get fed up, clearly they will stay broken for others agent: Ah I see, thanks for the info. Can you email your details to __email__ so we can take a look for you? user: Done. agent: Thanks - it doesn't look like the email has reached us at this end, can you send it across again for me please? user: Resent just now agent: Prefect, thanks for doing that - I've got it! Let me do some digging and see what's going on for you user: Ta Please don’t miss the point though. There should be an unsubscribe or at least a contact email address to use. Had this spam for years ... agent: Appreciate that, I'll make sure your feedback is passed on as well

Customer wants to unsubscribe an account for which customer has sent an email but it is spam and getting a notification like unable to unsubscribe. Agent updated that though email has been received they will look into it to understand what the problem is and also updated that the feedback will be taken.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: BAD: - sends emails about accounts long closed, you can't reply to the email and it says "you can't unsubscribe". Endless SPAM! agent: Hi there, let's take a look at this for you! Which type of account did you have with us? user: Don’t know. Haven’t had one for AT LEAST 10 years. Probably longer. I would like em to stop but the solution is really to fix your systems. Fixing the symptom&not the problem as you suggest is why things are broken &why people get fed up, clearly they will stay broken for others agent: Ah I see, thanks for the info. Can you email your details to __email__ so we can take a look for you? user: Done. agent: Thanks - it doesn't look like the email has reached us at this end, can you send it across again for me please? user: Resent just now agent: Prefect, thanks for doing that - I've got it! Let me do some digging and see what's going on for you user: Ta Please don’t miss the point though. There should be an unsubscribe or at least a contact email address to use. Had this spam for years ... agent: Appreciate that, I'll make sure your feedback is passed on as well ### Response: Customer wants to unsubscribe an account for which customer has sent an email but it is spam and getting a notification like unable to unsubscribe. Agent updated that though email has been received they will look into it to understand what the problem is and also updated that the feedback will be taken.

user: asking your passengers to stand in this line that wraps around out of sight to get to the train for the terminal at Orlando is unconscionable. You need to fix this with buses or something ASAP. It left a very bad taste in my mouth after a long trip. agent: We understand that waiting in line after a long flight is not ideal, Maia. But the 'trains’ between the Main Terminal and Gates 1-59 are currently being installed to replace the old ones. user: I understand WHY they are being replaced and I understand it is the responsibility of the airport, but it is more than just not ideal. Traveling during the holidays is stressful enough. Being ok with cutting capacity in half is very disappointing. Is anything being done at all to ameliorate the issue? Or is it just a “too bad, so sad, not our problem” situation? agent: ...that can be put into place in coordination with everyone involved at the airport to help things run smoother. Unfortunately, longer lines are part of the process until the improved product is finished. 2/2 Airport renovations are something we look closely at as we understand it will affect how our customers are able to get to and from their flights. We don't look to reduce flights as we know that takes travel options away, but we do look at available options and workarounds... 1/2 user: And what is the workaround that has been put into place for this contingency? All that is communicated to passengers is "we only have one shuttle running." An earlier message also indicated busses might be used. That is all that is obvious to passengers. One might also question the wisdom of making these improvements during the holidays unless absolutely necessary. Also something not communicated to passengers. agent: We understand this experience at the airport was not ideal. We appreciate you taking the time to share this feedback with us.

Customer is complaining about the inconvenience of the transportation. Agent is looking for the renovations and available options and to workarounds.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: asking your passengers to stand in this line that wraps around out of sight to get to the train for the terminal at Orlando is unconscionable. You need to fix this with buses or something ASAP. It left a very bad taste in my mouth after a long trip. agent: We understand that waiting in line after a long flight is not ideal, Maia. But the 'trains’ between the Main Terminal and Gates 1-59 are currently being installed to replace the old ones. user: I understand WHY they are being replaced and I understand it is the responsibility of the airport, but it is more than just not ideal. Traveling during the holidays is stressful enough. Being ok with cutting capacity in half is very disappointing. Is anything being done at all to ameliorate the issue? Or is it just a “too bad, so sad, not our problem” situation? agent: ...that can be put into place in coordination with everyone involved at the airport to help things run smoother. Unfortunately, longer lines are part of the process until the improved product is finished. 2/2 Airport renovations are something we look closely at as we understand it will affect how our customers are able to get to and from their flights. We don't look to reduce flights as we know that takes travel options away, but we do look at available options and workarounds... 1/2 user: And what is the workaround that has been put into place for this contingency? All that is communicated to passengers is "we only have one shuttle running." An earlier message also indicated busses might be used. That is all that is obvious to passengers. One might also question the wisdom of making these improvements during the holidays unless absolutely necessary. Also something not communicated to passengers. agent: We understand this experience at the airport was not ideal. We appreciate you taking the time to share this feedback with us. ### Response: Customer is complaining about the inconvenience of the transportation. Agent is looking for the renovations and available options and to workarounds.

user: your service has been terrible. Can’t be on hold any longer. Please clean up the scattered picture agent: We'd like to help! Is it happening on all channels? user: It's at least MTV and E! According to the angry wife agent: Thanks! Let's get to work. Can you try disconnecting both power and coax cables from the box and wall jack? We want to make sure the needle wire is straight on both ends. Reconnect after 30 seconds. user: For something that has worked perfect for months I'm not disconnecting either of them. No offense. agent: Hi Alex. just the vibrations in the house will cause a metal on metal connection to loosen up. That will cause you to have this issue. user: I’ll deal with that later. It’s late. Thanks. agent: Understood, we are here 24/7 when you are ready.

Customer having an issue with the channels. Agent updated that to disconnect both power and coax cables from the box and wall jack and also inform that they all ways ready to do 24/7 service.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: your service has been terrible. Can’t be on hold any longer. Please clean up the scattered picture agent: We'd like to help! Is it happening on all channels? user: It's at least MTV and E! According to the angry wife agent: Thanks! Let's get to work. Can you try disconnecting both power and coax cables from the box and wall jack? We want to make sure the needle wire is straight on both ends. Reconnect after 30 seconds. user: For something that has worked perfect for months I'm not disconnecting either of them. No offense. agent: Hi Alex. just the vibrations in the house will cause a metal on metal connection to loosen up. That will cause you to have this issue. user: I’ll deal with that later. It’s late. Thanks. agent: Understood, we are here 24/7 when you are ready. ### Response: Customer having an issue with the channels. Agent updated that to disconnect both power and coax cables from the box and wall jack and also inform that they all ways ready to do 24/7 service.

user: Hello is there any chance of some minced pies/mulled wine for 2nd December Chingford Mount xmas choir service please? :) agent: Hi there, if you type your postcode in on you should see a Community Champion menu at the bottom. 1/2 Some of our stores will have a Community Champion who are able to help with requests like this in their area. TY - Paige 2/2 user: as we do not have a champion, could you help us please? agent: Hi there, if your local store does not have a Community Champion, you can send the request to the nearest store. 1/2 user: I tried to send it to the Highams Park Champion, but message won't send, can you help please? agent: If the form isn't working, you can email __email__ with the subject "FAO - Community Champion." I hope this helps - Paige user: thanks agent: You're welcome :-) - I hope you have a great day - Allyn If you DM us your postcode, we can find out the contact details for your nearest Community Champion. TY - Paige 2/2 user: its E4 6SH agent: Hi there, I can see that my colleague has previously provided you with the contact email for your local Community Champion. 1/2 Here's their email - __email__ Please subject "FAO - Community Champion. Regards - Isaac 2/2

Customer is enquiring that is there any chance of some minced pies/mulled wine for 2nd December chingford mount xmas choir service please. Agent updated that local store does not have a community champion So please sent DM with postcode so that they can find out the contact details for customer nearest community champion.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hello is there any chance of some minced pies/mulled wine for 2nd December Chingford Mount xmas choir service please? :) agent: Hi there, if you type your postcode in on you should see a Community Champion menu at the bottom. 1/2 Some of our stores will have a Community Champion who are able to help with requests like this in their area. TY - Paige 2/2 user: as we do not have a champion, could you help us please? agent: Hi there, if your local store does not have a Community Champion, you can send the request to the nearest store. 1/2 user: I tried to send it to the Highams Park Champion, but message won't send, can you help please? agent: If the form isn't working, you can email __email__ with the subject "FAO - Community Champion." I hope this helps - Paige user: thanks agent: You're welcome :-) - I hope you have a great day - Allyn If you DM us your postcode, we can find out the contact details for your nearest Community Champion. TY - Paige 2/2 user: its E4 6SH agent: Hi there, I can see that my colleague has previously provided you with the contact email for your local Community Champion. 1/2 Here's their email - __email__ Please subject "FAO - Community Champion. Regards - Isaac 2/2 ### Response: Customer is enquiring that is there any chance of some minced pies/mulled wine for 2nd December chingford mount xmas choir service please. Agent updated that local store does not have a community champion So please sent DM with postcode so that they can find out the contact details for customer nearest community champion.

user: Hi there, due to get on a train this evening from Euston to Stockport, do you know there will still be disruptions at 8pm? agent: Hi there, we're expecting residual delays but we'd advise keeping an eye on Live Updates here: user: Thanks for the update - I will touch base again later to see an update closer to 8pm. Hi there, can I have an update on if the trains are back to normal? agent: 1/2 Unfortunately it's the same update as earlier, we're expecting residual delays but we'd advise keeping an 2/2 eye on Live Updates here: user: Do you still have trains running but there are delays? Do I have to stick to my train time? agent: Services are now slowly resuming Francesca but ticket restrictions have been lifted user: Great - so I can get on any train? agent: You should be able to take another one of our services, but we'd advise just checking with station staff beforehand

Customer wants to know will there be still disruptions at 8 pm from Euston to Stockport. Agent updates that the services are now slowly resuming, and advises to check with station staff before getting on a train.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi there, due to get on a train this evening from Euston to Stockport, do you know there will still be disruptions at 8pm? agent: Hi there, we're expecting residual delays but we'd advise keeping an eye on Live Updates here: user: Thanks for the update - I will touch base again later to see an update closer to 8pm. Hi there, can I have an update on if the trains are back to normal? agent: 1/2 Unfortunately it's the same update as earlier, we're expecting residual delays but we'd advise keeping an 2/2 eye on Live Updates here: user: Do you still have trains running but there are delays? Do I have to stick to my train time? agent: Services are now slowly resuming Francesca but ticket restrictions have been lifted user: Great - so I can get on any train? agent: You should be able to take another one of our services, but we'd advise just checking with station staff beforehand ### Response: Customer wants to know will there be still disruptions at 8 pm from Euston to Stockport. Agent updates that the services are now slowly resuming, and advises to check with station staff before getting on a train.

user: why can’t you locate lost baggage? Are you kidding me? agent: Were you able to fill out a baggage report? Please know our Baggage Team will do all they can to locate your bag as soon as possible. user: Your customer service is no support. They are having me call airports. Really? agent: Did you fill out a baggage report in the airport? Feel free to reach out to our Baggage Service Office at 888-202-1024. user: You don’t scan bags? Wow. What a huge missed opportunity for my son. Yes we did. No one is able to locate the bag. agent: We know how frustrating it is to be without a bag. Rest assured we're working hard on reuniting you soon. user: If my son doesn’t get his bag tonight he misses out on an opportunity of a lifetime. Thanks. agent: Rest assured we're working hard to get his bag to him. user: Your customer service has told us they have NO CLUE where the bag is. They told US to call airports. They said they can’t. agent: Once you file an incident report, it logs your bag as missing at which point we're able to assist in locating the bag. user: The report has been filed. The bag has not been located. The originating flight was almost 12 hours ago!! ! agent: We understand and our Agents are working to locate and reunite you with your belongings. Your patience is appreciated.

Customer is complaining why can't they locate their lost baggage. Agent updates that their agents are working to locate and reunite them with their belongings.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why can’t you locate lost baggage? Are you kidding me? agent: Were you able to fill out a baggage report? Please know our Baggage Team will do all they can to locate your bag as soon as possible. user: Your customer service is no support. They are having me call airports. Really? agent: Did you fill out a baggage report in the airport? Feel free to reach out to our Baggage Service Office at 888-202-1024. user: You don’t scan bags? Wow. What a huge missed opportunity for my son. Yes we did. No one is able to locate the bag. agent: We know how frustrating it is to be without a bag. Rest assured we're working hard on reuniting you soon. user: If my son doesn’t get his bag tonight he misses out on an opportunity of a lifetime. Thanks. agent: Rest assured we're working hard to get his bag to him. user: Your customer service has told us they have NO CLUE where the bag is. They told US to call airports. They said they can’t. agent: Once you file an incident report, it logs your bag as missing at which point we're able to assist in locating the bag. user: The report has been filed. The bag has not been located. The originating flight was almost 12 hours ago!! ! agent: We understand and our Agents are working to locate and reunite you with your belongings. Your patience is appreciated. ### Response: Customer is complaining why can't they locate their lost baggage. Agent updates that their agents are working to locate and reunite them with their belongings.

user: Hi, full train prices still don't seem to be out for the whole Christmas period - can you confirm when they'll be released? agent: What date are you looking at Matt? user: 27th or 28th Dec - a one way is coming out at £80 for 1 adult & has been for the last 4 weeks at least. agent: Hi Matt. The tickets for 27th will be released tomorrow and 28th will be released on 20/10. user: Thanks so much Hi, Do you know what time the 27th Dec is going live? I'm checking now and prices are actually MORE expensive than they were ystrday 1/2 £83 as opposed to £80 2/2 agent: We were told today so hopefully in the next hour or so, Matt

Customer is asking when the full train prices will be released since it didn't seem to be out for the whole Christmas period. Agent updates that the tickets for 27th will be released tomorrow and 28th will be released on 20/10.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi, full train prices still don't seem to be out for the whole Christmas period - can you confirm when they'll be released? agent: What date are you looking at Matt? user: 27th or 28th Dec - a one way is coming out at £80 for 1 adult & has been for the last 4 weeks at least. agent: Hi Matt. The tickets for 27th will be released tomorrow and 28th will be released on 20/10. user: Thanks so much Hi, Do you know what time the 27th Dec is going live? I'm checking now and prices are actually MORE expensive than they were ystrday 1/2 £83 as opposed to £80 2/2 agent: We were told today so hopefully in the next hour or so, Matt ### Response: Customer is asking when the full train prices will be released since it didn't seem to be out for the whole Christmas period. Agent updates that the tickets for 27th will be released tomorrow and 28th will be released on 20/10.

user: I was wanting to look into possibly upgrading my seat (GINX36) but the seating chart says 1st class and delta comfort are all gone. That's impossible. agent: Hi Freddie, thanks for contacting us. My apologies for the inconvenience. One moment while I look into this further. *HML Thanks for your patience. I'm showing First Class is sold out for your flights; however, Delta Comfort + is available. The Delta Comfort + cabin is sold as a fare for this market; therefore, in order to confirm Comfort + there will be a difference in the fare. *HML user: What does this upgrade list mean? And this one for the first leg of the flight? agent: It looks like there may an error between our system and the app. I'm checking into this now. *HML user: ive heard about airlines blocking out seats for the purpose of overbooking and juggling to squeeze profits. I didnt know you guys were still doing that or doing it period agent: Thanks for your patience. I am showing seats available in First Class; however, the lower First Class fares are not available. Once your reservation is changed to the First Class cabin, you will be able to view and assign seats. *HML You may see more availability closer to the time of travel. *HML user: This explanation sounds very convoluted. 1st there was no seats available, now there are seats, but there are no more lower 1st class fares available? What's does that mean and how do I upgrade seats. That's the whole reason I tweeted you. Cmon Delta aka *HML agent: Freddie, in order upgrade your ticket to First Class, you must pay the difference in the fare. In reviewing your ticket, you have no value left to apply towards the cost of the ticket to upgrade. *HML If you're using miles to upgrade, the cost is 35,000 miles each way and you must be booked in a L, U, or T class fare. *HML user: What do mean I must pay the difference but then say I have no value left in my ticket? Why not just tell me how much it is to upgrade like I've been asking from the beginning? What does it mean I have no value in a tix I purchased? agent: To make changes to your reservation there is a change fee of $200.00. Your ticket is less than the change fee; therefore, there is no value in your ticket. I can provide an estimated cost to change your ticket; however, this does not include taxes and fees. *HML The estimated cost is $1,500.00 for First Class on your flight from EWR to GCM. This does not include taxes and airport fees and fares are not guaranteed until purchased. Please contact our International Reservation specialist at 1-800-241-4141. *HML

Customer is complaining about the inconvenience of unavailable first class seats and asking is there no value of purchased tix. Agent informed that customer has no value remain to apply for first class and further informed about the service charges amount and said that comfort+ seats are available.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I was wanting to look into possibly upgrading my seat (GINX36) but the seating chart says 1st class and delta comfort are all gone. That's impossible. agent: Hi Freddie, thanks for contacting us. My apologies for the inconvenience. One moment while I look into this further. *HML Thanks for your patience. I'm showing First Class is sold out for your flights; however, Delta Comfort + is available. The Delta Comfort + cabin is sold as a fare for this market; therefore, in order to confirm Comfort + there will be a difference in the fare. *HML user: What does this upgrade list mean? And this one for the first leg of the flight? agent: It looks like there may an error between our system and the app. I'm checking into this now. *HML user: ive heard about airlines blocking out seats for the purpose of overbooking and juggling to squeeze profits. I didnt know you guys were still doing that or doing it period agent: Thanks for your patience. I am showing seats available in First Class; however, the lower First Class fares are not available. Once your reservation is changed to the First Class cabin, you will be able to view and assign seats. *HML You may see more availability closer to the time of travel. *HML user: This explanation sounds very convoluted. 1st there was no seats available, now there are seats, but there are no more lower 1st class fares available? What's does that mean and how do I upgrade seats. That's the whole reason I tweeted you. Cmon Delta aka *HML agent: Freddie, in order upgrade your ticket to First Class, you must pay the difference in the fare. In reviewing your ticket, you have no value left to apply towards the cost of the ticket to upgrade. *HML If you're using miles to upgrade, the cost is 35,000 miles each way and you must be booked in a L, U, or T class fare. *HML user: What do mean I must pay the difference but then say I have no value left in my ticket? Why not just tell me how much it is to upgrade like I've been asking from the beginning? What does it mean I have no value in a tix I purchased? agent: To make changes to your reservation there is a change fee of $200.00. Your ticket is less than the change fee; therefore, there is no value in your ticket. I can provide an estimated cost to change your ticket; however, this does not include taxes and fees. *HML The estimated cost is $1,500.00 for First Class on your flight from EWR to GCM. This does not include taxes and airport fees and fares are not guaranteed until purchased. Please contact our International Reservation specialist at 1-800-241-4141. *HML ### Response: Customer is complaining about the inconvenience of unavailable first class seats and asking is there no value of purchased tix. Agent informed that customer has no value remain to apply for first class and further informed about the service charges amount and said that comfort+ seats are available.

user: your new iOS SUCKS. Battery drain is absurd on my 7, now, and Messages doesn’t display names half the time, just a number. Fix it! ! agent: We'd like to see what we can do to help get this sorted out. Are you able to see your full contacts in the Contacts app? user: Yes agent: Can you let us know the exact version of iOS 11 that you’re using? To check, go to Settings > General > About. user: 11.0.3 agent: Got it. About how long does a full charge power your iPhone 7 now? user: About half a day. Prior to upgrade I didn’t need a charge till end of day. I haven’t changed my useage. agent: We understand what you mean. DM us next and let us know about when you installed the 11.0.3 update exactly.

Customer is complaining the issue of battery drain. Agent updated the customer to install the new version of iOS i.e, 11.0.3.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: your new iOS SUCKS. Battery drain is absurd on my 7, now, and Messages doesn’t display names half the time, just a number. Fix it! ! agent: We'd like to see what we can do to help get this sorted out. Are you able to see your full contacts in the Contacts app? user: Yes agent: Can you let us know the exact version of iOS 11 that you’re using? To check, go to Settings > General > About. user: 11.0.3 agent: Got it. About how long does a full charge power your iPhone 7 now? user: About half a day. Prior to upgrade I didn’t need a charge till end of day. I haven’t changed my useage. agent: We understand what you mean. DM us next and let us know about when you installed the 11.0.3 update exactly. ### Response: Customer is complaining the issue of battery drain. Agent updated the customer to install the new version of iOS i.e, 11.0.3.

user: hi! I've had a problem with my Spotify for over a month now. The app for my phone keeps telling me I'm offline. Please help me agent: Hey there! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest. user: Sure. I'm using the One Plus 2 with Android 6.0.1 and Spotify Version 8.4.21.508 armV7 I used to have premium till it started to do that agent: Got it. Does logging out and restarting your device help? Let us know how it goes /RC user: No tried it a dozen times. Even uninstall it and reinstalled it multiple times agent: Thanks for letting us know. Does it happen over 3G/4G, WiFi, or both? /SY user: Both. I recently moved countries. Could that be the issue? agent: Can you DM us your account's username and email address? We'll take a look backstage /SY

Customer is complaining that he cannot run the Spotify app in the background when using other apps even after restarting the phone. Agent requests for the email address along with the version details of Andoid and Spotify app.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi! I've had a problem with my Spotify for over a month now. The app for my phone keeps telling me I'm offline. Please help me agent: Hey there! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest. user: Sure. I'm using the One Plus 2 with Android 6.0.1 and Spotify Version 8.4.21.508 armV7 I used to have premium till it started to do that agent: Got it. Does logging out and restarting your device help? Let us know how it goes /RC user: No tried it a dozen times. Even uninstall it and reinstalled it multiple times agent: Thanks for letting us know. Does it happen over 3G/4G, WiFi, or both? /SY user: Both. I recently moved countries. Could that be the issue? agent: Can you DM us your account's username and email address? We'll take a look backstage /SY ### Response: Customer is complaining that he cannot run the Spotify app in the background when using other apps even after restarting the phone. Agent requests for the email address along with the version details of Andoid and Spotify app.

user: Sharing songs onto Twitter from no longer shows an artwork preview and details about the music. e.g. “Listen to Controlla by Drake”. Just a link is shared. What has happened? agent: Let’s look into this together. To begin isolating the issue, can you tell us the device you’re noticing this on? Also, does this occur with one song or multiple? user: iPhone 6s. Here are 29 other people in an Apple forum who have the exact same problem agent: Do you have an issue sharing songs on any other social media site? user: no, just Twitter. Sharing items that can be purchased from iTunes still works: album artwork and track details are shared. Only has stopped working and just posts a link. agent: Which version of iOS do you have installed on your device? You can check this by going to Settings > General > About. user: 11.1.2 (clean install). The problem was present in 10.0. agent: Good to know. We'd like to take a closer look at this with you via DM. Reach out to us via the following link to continue:

Customer is saying like the song link only have been posted while sharing a song on twitter. Agent updated the customer to DM for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Sharing songs onto Twitter from no longer shows an artwork preview and details about the music. e.g. “Listen to Controlla by Drake”. Just a link is shared. What has happened? agent: Let’s look into this together. To begin isolating the issue, can you tell us the device you’re noticing this on? Also, does this occur with one song or multiple? user: iPhone 6s. Here are 29 other people in an Apple forum who have the exact same problem agent: Do you have an issue sharing songs on any other social media site? user: no, just Twitter. Sharing items that can be purchased from iTunes still works: album artwork and track details are shared. Only has stopped working and just posts a link. agent: Which version of iOS do you have installed on your device? You can check this by going to Settings > General > About. user: 11.1.2 (clean install). The problem was present in 10.0. agent: Good to know. We'd like to take a closer look at this with you via DM. Reach out to us via the following link to continue: ### Response: Customer is saying like the song link only have been posted while sharing a song on twitter. Agent updated the customer to DM for further assistance.

user: how come i still have ads on movies when i pay to not have ads? agent: Hi Jake! Do you have Hulu with Live TV perhaps? Which movie were you watching and was from your DVR? We'll investigate. user: Hulu live tv paying for no commercials on everything else. So show had commercials but also had ads after the fact And was watching goldeneye on viceland i believe agent: Thanks! We'll pass along this report. 👍 Content available through our Live TV service will have ads: user: Commercials and ads that stop the programming and have a timer? agent: That's correct, Jake. No Commercials applies to content within the Hulu library. Live & on-demand from networks will have ads. user: Ads that stop programming and commercials from the network? agent: If playback does not resume after the ad breaks, follow up with us here: so we can take a closer look.

Customer is enquiring about the ads which he payed for not to have ads. Agent says to to payback does not resume after the ads breaks, follow up here URL so can take a closer look.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: how come i still have ads on movies when i pay to not have ads? agent: Hi Jake! Do you have Hulu with Live TV perhaps? Which movie were you watching and was from your DVR? We'll investigate. user: Hulu live tv paying for no commercials on everything else. So show had commercials but also had ads after the fact And was watching goldeneye on viceland i believe agent: Thanks! We'll pass along this report. 👍 Content available through our Live TV service will have ads: user: Commercials and ads that stop the programming and have a timer? agent: That's correct, Jake. No Commercials applies to content within the Hulu library. Live & on-demand from networks will have ads. user: Ads that stop programming and commercials from the network? agent: If playback does not resume after the ad breaks, follow up with us here: so we can take a closer look. ### Response: Customer is enquiring about the ads which he payed for not to have ads. Agent says to to payback does not resume after the ads breaks, follow up here URL so can take a closer look.

user: Why is my download stuck on 4.599GB? agent: That's no fun. Please power cycle your network devices and try again: user: Didn't work, I restarted it and now it's gone to 99+ hours left and still isn't moving, it did this earlier so I used Ethernet and re-tried agent: Please go to Settings, Network, Test Internet Connection, and let us know your Download/Upload speeds and NAT type. user: 54.2Mbps download, 5.9Mbps upload and Type 2 agent: Please try safe mode option 4 Restore Default Settings: user: I can't as my PlayStation doesn't connect to any controllers through the USB slots agent: Please follow us and send us a direct message so we can assist you further.

Customer is complaining why is his download stuck on 4.599 GB. Agent updated that to follow them and send them a DM .

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Why is my download stuck on 4.599GB? agent: That's no fun. Please power cycle your network devices and try again: user: Didn't work, I restarted it and now it's gone to 99+ hours left and still isn't moving, it did this earlier so I used Ethernet and re-tried agent: Please go to Settings, Network, Test Internet Connection, and let us know your Download/Upload speeds and NAT type. user: 54.2Mbps download, 5.9Mbps upload and Type 2 agent: Please try safe mode option 4 Restore Default Settings: user: I can't as my PlayStation doesn't connect to any controllers through the USB slots agent: Please follow us and send us a direct message so we can assist you further. ### Response: Customer is complaining why is his download stuck on 4.599 GB. Agent updated that to follow them and send them a DM .

user: please pick up the phone to rebook my connection! agent: Steve, I am happy to look into this for you. Pls share your confirmation number for review. *HCA user: Chv634. Local staff useless. On hold on phone... agent: The confirmation number you've provided doesn't seem to be working. Pls double check and resend it. *HCA user: I'm now sat on a flight to Paris. Where I will wait 8 hours to get home 12 hours late. Will be avoiding Delta wherever possible in future. agent: I'm sorry to hear we let you down. Please know this is not the experience we wanted you to have with us, and I regret any inconvenience caused. We pride ourselves on providing service from the heart, and it is very disappointing to hear you’ve received anything less than... 1/2 ...our best. *HCA 2/2

Customer complaints about delay in flight. Agent request customer to double check and resend the confirmation number for review.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: please pick up the phone to rebook my connection! agent: Steve, I am happy to look into this for you. Pls share your confirmation number for review. *HCA user: Chv634. Local staff useless. On hold on phone... agent: The confirmation number you've provided doesn't seem to be working. Pls double check and resend it. *HCA user: I'm now sat on a flight to Paris. Where I will wait 8 hours to get home 12 hours late. Will be avoiding Delta wherever possible in future. agent: I'm sorry to hear we let you down. Please know this is not the experience we wanted you to have with us, and I regret any inconvenience caused. We pride ourselves on providing service from the heart, and it is very disappointing to hear you’ve received anything less than... 1/2 ...our best. *HCA 2/2 ### Response: Customer complaints about delay in flight. Agent request customer to double check and resend the confirmation number for review.

user: help have computer problme agent: Hi there, I'd be happy to help! What seems to be the issue? Could you elaborate more? Let me know :) 1/2 To better assist you, please click to send us a Private Message and I'll look into this. Thanks! 2/2 user: is this a virus? agent: Hi there, thanks for getting back to us. Could you elaborate the issue in a Private Message? Any error? Let me know :) user: definitly an error. can u DM me? i really cant afford another virus my mom will kill me agent: Please click on this link to send us a Direct Message. Thanks!

Customer is asking help to hp support for having computer problems. Agent asking about issue and telling him to send a private message for better aasistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: help have computer problme agent: Hi there, I'd be happy to help! What seems to be the issue? Could you elaborate more? Let me know :) 1/2 To better assist you, please click to send us a Private Message and I'll look into this. Thanks! 2/2 user: is this a virus? agent: Hi there, thanks for getting back to us. Could you elaborate the issue in a Private Message? Any error? Let me know :) user: definitly an error. can u DM me? i really cant afford another virus my mom will kill me agent: Please click on this link to send us a Direct Message. Thanks! ### Response: Customer is asking help to hp support for having computer problems. Agent asking about issue and telling him to send a private message for better aasistance.

user: you continue to exasperate your customers. Your Rugeley store tell me there is no party food deal! Why print it on your packaging? agent: Hi Ian, this does look rather strange that these are on sale saying they're part of a food deal and there is no deal. 1/2 I will look into this for you and get back to you as soon as I know. Thanks - Lee 2/2 Hi Ian, the 3 for 2 deal begins on Monday and will run until the first week of January. Kind regards - Rhys user: So why advertise it today? ? agent: Hi Ian, I have spoke to my colleagues at that store they have advised me they aren't fully advertising the promotion until Monday 1/3 We like to get as much product onto the shop floor and we would view these as an individual food party deal. 2/3 If you any further queries please ask :) Kind regards, Andy 3/3

Customer is asking about the rugeley store that why they are not dealing with party food. Agent says that to get as much product on to the shop floor and we would view these as an individual food party deal.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: you continue to exasperate your customers. Your Rugeley store tell me there is no party food deal! Why print it on your packaging? agent: Hi Ian, this does look rather strange that these are on sale saying they're part of a food deal and there is no deal. 1/2 I will look into this for you and get back to you as soon as I know. Thanks - Lee 2/2 Hi Ian, the 3 for 2 deal begins on Monday and will run until the first week of January. Kind regards - Rhys user: So why advertise it today? ? agent: Hi Ian, I have spoke to my colleagues at that store they have advised me they aren't fully advertising the promotion until Monday 1/3 We like to get as much product onto the shop floor and we would view these as an individual food party deal. 2/3 If you any further queries please ask :) Kind regards, Andy 3/3 ### Response: Customer is asking about the rugeley store that why they are not dealing with party food. Agent says that to get as much product on to the shop floor and we would view these as an individual food party deal.

user: I then had to wait nearly 2 days for an email reply and still haven't had a refund I never complain in this manner but you don't seem to care about customers #tobigtocare 😠 agent: Sorry to hear of the poor experience you have had. Did you receive confirmation of the refund in the email? user: No I didn't the person on live chat offered one but then insinuated I was stupid and encouraged me not to order again his supervisor was even worse. I then emailed and had to wait nearly two days for a reply which only came after I emailed again ..I wasn't offered a refund In the email just encouraged to order again from another seller at twice the cost . Forgive me for being sceptical but why would I do that ? agent: I'm sorry to hear about that Justin, what was the original issue with the order? If you check your orders, does it say it has been refunded: user: No I have twice tried to order peppa pig school set the large one and twice I have been sent the wrong one the smaller order number is 026-7117810-5209111. I wouldn't mind so much but now I won't get the correct item I wanted . To top it off my latest email encouraged me to Order again but at twice the price. You might insinuated I'm stupid on live chat but I'm certainly not stupid and won't be ordering again agent: Hi, I understand you were sent the wrong item twice. We would have to look into this more closely, hence why we are unable to replace it. The refund will take 5-7 business days to process. Is the item available from any other sellers? Apologies once again user: Have you sorted the refund though ? I have ordered twice now from 2 different sellers one of which amazon recommended both advertised the item I wanted but sent the smaller version which i think is very poor . I now will have time find a new company who can fulfill what theysell I was offered another seller today at twice the cost ..please forgive me but I'm not paying twice as much for an item which will probably be wrong again agent: We can't view your account details on social media. We are happy to check if a refund has been issued, please contact us directly : user: Thanks but I've now been waiting the best part off 2 days for an acceptable reply I've tried emailing live chat and now twitter and no one seems to be assisting me agent: I'd like for my team to personally look into this for you. Please send us your details here: user: Thank you I have messaged the link you sent agent: Thank you, Justin! We will get back to you as soon as possible. user: I appreciate it thank you Hi I've still not had an email or message or anything have you any idea how long this will take ? Thank you agent: After providing your information within the given link, you may receive a response between 24-48 hours.

The customer says he had to wait nearly 2 days for an email reply and still haven't had a refund and asks how long will it take to get reply. The agent asks whether the customer received any confirmation code and says after providing customer's information within given link, he may receives response between 24-28 hours.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I then had to wait nearly 2 days for an email reply and still haven't had a refund I never complain in this manner but you don't seem to care about customers #tobigtocare 😠 agent: Sorry to hear of the poor experience you have had. Did you receive confirmation of the refund in the email? user: No I didn't the person on live chat offered one but then insinuated I was stupid and encouraged me not to order again his supervisor was even worse. I then emailed and had to wait nearly two days for a reply which only came after I emailed again ..I wasn't offered a refund In the email just encouraged to order again from another seller at twice the cost . Forgive me for being sceptical but why would I do that ? agent: I'm sorry to hear about that Justin, what was the original issue with the order? If you check your orders, does it say it has been refunded: user: No I have twice tried to order peppa pig school set the large one and twice I have been sent the wrong one the smaller order number is 026-7117810-5209111. I wouldn't mind so much but now I won't get the correct item I wanted . To top it off my latest email encouraged me to Order again but at twice the price. You might insinuated I'm stupid on live chat but I'm certainly not stupid and won't be ordering again agent: Hi, I understand you were sent the wrong item twice. We would have to look into this more closely, hence why we are unable to replace it. The refund will take 5-7 business days to process. Is the item available from any other sellers? Apologies once again user: Have you sorted the refund though ? I have ordered twice now from 2 different sellers one of which amazon recommended both advertised the item I wanted but sent the smaller version which i think is very poor . I now will have time find a new company who can fulfill what theysell I was offered another seller today at twice the cost ..please forgive me but I'm not paying twice as much for an item which will probably be wrong again agent: We can't view your account details on social media. We are happy to check if a refund has been issued, please contact us directly : user: Thanks but I've now been waiting the best part off 2 days for an acceptable reply I've tried emailing live chat and now twitter and no one seems to be assisting me agent: I'd like for my team to personally look into this for you. Please send us your details here: user: Thank you I have messaged the link you sent agent: Thank you, Justin! We will get back to you as soon as possible. user: I appreciate it thank you Hi I've still not had an email or message or anything have you any idea how long this will take ? Thank you agent: After providing your information within the given link, you may receive a response between 24-48 hours. ### Response: The customer says he had to wait nearly 2 days for an email reply and still haven't had a refund and asks how long will it take to get reply. The agent asks whether the customer received any confirmation code and says after providing customer's information within given link, he may receives response between 24-28 hours.

user: Hey, what does this error mean? I get it all the time when I want to place some text 🤔 agent: Hi Etienne, which app is it occurring with? Please provide more details. Thanks! user: Well I don't know what they mean, Premiere Pro says this: agent: Thanks! We've passed this info on to our expert- they will review and get back to you ASAP. user: Okay thanks! And btw: it doesn't matter where I want to place Text, I can't place it anywhere agent: Hello Etienne, see if this potential solution works for you: Thx, user: I will try it tommorow, thanks for the answer! I will let you know if it worked It worked, thanks! agent: Great to hear that. Please let us know if you need further help.

Here customer is complaining about some issue occurred in an app where he cant even text. Here agent ask the details and note the issue and says to the customer that they will send this report to expert and get it resolve and also send a link where he can find a proper solution.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey, what does this error mean? I get it all the time when I want to place some text 🤔 agent: Hi Etienne, which app is it occurring with? Please provide more details. Thanks! user: Well I don't know what they mean, Premiere Pro says this: agent: Thanks! We've passed this info on to our expert- they will review and get back to you ASAP. user: Okay thanks! And btw: it doesn't matter where I want to place Text, I can't place it anywhere agent: Hello Etienne, see if this potential solution works for you: Thx, user: I will try it tommorow, thanks for the answer! I will let you know if it worked It worked, thanks! agent: Great to hear that. Please let us know if you need further help. ### Response: Here customer is complaining about some issue occurred in an app where he cant even text. Here agent ask the details and note the issue and says to the customer that they will send this report to expert and get it resolve and also send a link where he can find a proper solution.

user: my phone is so messed up, this is what my lock screen is. No time nothing on it!!! 😐😐😐 agent: We'd be happy to look into what's going on. Does this continue if you restart your phone? user: Well I faked to you guys the other day about how my phone keeps freezing and doing weird things. This is the first for the lock screen (con) To not show the info on the front. But through the day it still freezes about 10 times between apps and juston the home page agent: Does the lock screen issue remain if you restart like this: user: I was able to turn off the phone by holding the side button. But my iPhone 7 doesn’t restart by holding the side and home button agent: When you use the side button, are you holding it long enough to see the "Slide to Power off" screen? user: Yes and it works. Does the iPhone 7 not have the restart with the side and the home button? ? agent: That's how to force restart an iPhone 6s or earlier. Always try a regular restart as a first step: user: I did that and it goes back to being normal but as the day goes on it starts to glitch and freeze agent: Thanks. Send us a DM with the country that you are located in to continue.

Customer is complaining that his phone is getting freeze and ding weird things. Agent updated that to DM with the country that they are located in to continue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my phone is so messed up, this is what my lock screen is. No time nothing on it!!! 😐😐😐 agent: We'd be happy to look into what's going on. Does this continue if you restart your phone? user: Well I faked to you guys the other day about how my phone keeps freezing and doing weird things. This is the first for the lock screen (con) To not show the info on the front. But through the day it still freezes about 10 times between apps and juston the home page agent: Does the lock screen issue remain if you restart like this: user: I was able to turn off the phone by holding the side button. But my iPhone 7 doesn’t restart by holding the side and home button agent: When you use the side button, are you holding it long enough to see the "Slide to Power off" screen? user: Yes and it works. Does the iPhone 7 not have the restart with the side and the home button? ? agent: That's how to force restart an iPhone 6s or earlier. Always try a regular restart as a first step: user: I did that and it goes back to being normal but as the day goes on it starts to glitch and freeze agent: Thanks. Send us a DM with the country that you are located in to continue. ### Response: Customer is complaining that his phone is getting freeze and ding weird things. Agent updated that to DM with the country that they are located in to continue.

user: My Animoji‘s are being sent as pictures! How do I fix! agent: If you're running into issues with the Animoji's on your iPhone X, we'd like to help you out. Do you see the Animoji recording before sending your message? Also, please let us know which version of the iOS software you currently have installed. user: iOS 11.1.2...phone says up to date. Yes Animoji moves while I try to record. It won’t play back to me before sending or after. agent: Does the receiving party see the animation? user: No. See it as a picture. agent: Are you sending the Animoji as a sticker or in its normal form? Send us a DM. user: How do you figure out which you are doing? It is now working. I don’t know why it stopped and sent as sticker and then began to work again. agent: That's great news! Have fun sending Animojis.

The customer is saying that Animoji's are being sent as pictures from his phone and says its resolved after some time. The agents asks whether Animojis are recording before sending the messages, what version of iOS is installed and asks to DM.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My Animoji‘s are being sent as pictures! How do I fix! agent: If you're running into issues with the Animoji's on your iPhone X, we'd like to help you out. Do you see the Animoji recording before sending your message? Also, please let us know which version of the iOS software you currently have installed. user: iOS 11.1.2...phone says up to date. Yes Animoji moves while I try to record. It won’t play back to me before sending or after. agent: Does the receiving party see the animation? user: No. See it as a picture. agent: Are you sending the Animoji as a sticker or in its normal form? Send us a DM. user: How do you figure out which you are doing? It is now working. I don’t know why it stopped and sent as sticker and then began to work again. agent: That's great news! Have fun sending Animojis. ### Response: The customer is saying that Animoji's are being sent as pictures from his phone and says its resolved after some time. The agents asks whether Animojis are recording before sending the messages, what version of iOS is installed and asks to DM.

user: why does my music keep pausing every time I go in another app? 🤔 I’m running iOS 11.1 agent: We're here for you. Are you using the default Music app or something else? Also, does this happen without headphones? user: It happen with headphones on, and yes I’m using the default music app agent: Do you experience the same issue without headphones? user: Without headphones it doesn’t happen. agent: Thanks for clarifying this for us. Do the apps that you're opening have audio available that could be played? user: When I open snapchat my music stops, then it starts to play again when I’m using my 🎧’s, when I’m not with 🎧’s on it plays. agent: Try deleting the Snapchat app, restarting the device, then reinstalling the app. Please send us a DM with the result.

Customer is complaining about the music keep pausing everytime. Agent updated that to delete the snapchat app and restarting the device then reinstalling the app and also informed the customer to DM with the result.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why does my music keep pausing every time I go in another app? 🤔 I’m running iOS 11.1 agent: We're here for you. Are you using the default Music app or something else? Also, does this happen without headphones? user: It happen with headphones on, and yes I’m using the default music app agent: Do you experience the same issue without headphones? user: Without headphones it doesn’t happen. agent: Thanks for clarifying this for us. Do the apps that you're opening have audio available that could be played? user: When I open snapchat my music stops, then it starts to play again when I’m using my 🎧’s, when I’m not with 🎧’s on it plays. agent: Try deleting the Snapchat app, restarting the device, then reinstalling the app. Please send us a DM with the result. ### Response: Customer is complaining about the music keep pausing everytime. Agent updated that to delete the snapchat app and restarting the device then reinstalling the app and also informed the customer to DM with the result.

user: any reason for the last minute cancellation of the 8:25 SUR to WAT? #Delays agent: Hello, on the previous journey, the train encounter a fault causing a delay to the next journey. This is the reason the train ran fast. user: So it’s just cancelled at SUR? meaning the next train will be more overcrowded than normal if we can get on. agent: Hello, the 08:31 Starts from Hampton Court and would have have been the next appropriate service. Did you manage to board the train? user: No as that’s the slow train waited for the 38 which was full so still waiting. What’s the policy on overcrowded trains? agent: The 08:31 arrives at 09:03, only 4 mins after the schduled arrival of the 08:38 service. user: Ahh that’s good to know. But would be better if you ran the service you are supposed to. Isn’t that what your customers pay for? ? agent: I appreciate the frustration of the delays, I can assure you they are not intentional and we aim for passengers to be on time. user: So when are we going to see the promised improvement in service and longer trains? agent: Longer trains are already being introduced to suburban and Windsor routes. You can see further informaiton on our franchise through 1/2 this link - 2/2 user: Some great generic info good work by the comms team. Any detailed info about when improvements will be seen at stations other than Windsor? agent: I would suggest to keep checking the website for future announcements. Updates will be posted there.

The customer asks what was the reason for last minute cancellation of the 8:25 SUR to WAT and asks for detailed info about when improvements will be seen at stations other than Windsor. The agent informs that on the previous journey, the train encountered a fault causing a delay to the next journey, that is the reason the train ran fast and suggests to keep checking the website for future announcements.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: any reason for the last minute cancellation of the 8:25 SUR to WAT? #Delays agent: Hello, on the previous journey, the train encounter a fault causing a delay to the next journey. This is the reason the train ran fast. user: So it’s just cancelled at SUR? meaning the next train will be more overcrowded than normal if we can get on. agent: Hello, the 08:31 Starts from Hampton Court and would have have been the next appropriate service. Did you manage to board the train? user: No as that’s the slow train waited for the 38 which was full so still waiting. What’s the policy on overcrowded trains? agent: The 08:31 arrives at 09:03, only 4 mins after the schduled arrival of the 08:38 service. user: Ahh that’s good to know. But would be better if you ran the service you are supposed to. Isn’t that what your customers pay for? ? agent: I appreciate the frustration of the delays, I can assure you they are not intentional and we aim for passengers to be on time. user: So when are we going to see the promised improvement in service and longer trains? agent: Longer trains are already being introduced to suburban and Windsor routes. You can see further informaiton on our franchise through 1/2 this link - 2/2 user: Some great generic info good work by the comms team. Any detailed info about when improvements will be seen at stations other than Windsor? agent: I would suggest to keep checking the website for future announcements. Updates will be posted there. ### Response: The customer asks what was the reason for last minute cancellation of the 8:25 SUR to WAT and asks for detailed info about when improvements will be seen at stations other than Windsor. The agent informs that on the previous journey, the train encountered a fault causing a delay to the next journey, that is the reason the train ran fast and suggests to keep checking the website for future announcements.

user: Why does at Marylebone close BEFORE station closes. 22 potential customers in 8 minutes.The delight on his face says it all agent: Hi Rob. We need to make sure we have enough time to get the store cleaned and sorted ready for the next day before the station closes! user: True, but not related to when staff start turning customers away while others shop. What are official opening times of that store please? agent: The store shuts at 11pm. user: and opens at? agent: 7am Mon - Fri and 8am on Sat and Sun. user: This needs to be reviewed, staff are trying to be helpful and open the doors later but leave customers with an inconsistent experience Which destroys overall customer satisfaction. Far better to stay open later and be consistent so we can rely on agent: We'll get your comments passed over to the store management team Rob.

Customer is complaining about early closing of stores and turning away the customers. Agent states it is due to the time required to clean the store and the comments will be passed to the store management.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Why does at Marylebone close BEFORE station closes. 22 potential customers in 8 minutes.The delight on his face says it all agent: Hi Rob. We need to make sure we have enough time to get the store cleaned and sorted ready for the next day before the station closes! user: True, but not related to when staff start turning customers away while others shop. What are official opening times of that store please? agent: The store shuts at 11pm. user: and opens at? agent: 7am Mon - Fri and 8am on Sat and Sun. user: This needs to be reviewed, staff are trying to be helpful and open the doors later but leave customers with an inconsistent experience Which destroys overall customer satisfaction. Far better to stay open later and be consistent so we can rely on agent: We'll get your comments passed over to the store management team Rob. ### Response: Customer is complaining about early closing of stores and turning away the customers. Agent states it is due to the time required to clean the store and the comments will be passed to the store management.

user: please help with booking DLIM7U, is there rescheduled earlier flight fr Perth? Will I get same seats (w/ cot) agent: Sorry for the inconvenience, Denny. You may opt for free flight change or Full Credits. Which do you prefer? -Floi user: Reschedule is fine, but is there earlier flight from Perth than 4.30pm? Hello airasiasupport, any update on my case? Is there earlier flight? Will I get the same seats, please reply soon, flight time is closing. agent: Hi, kindly provide us with the preferred flight as there's 06:50 and 11:35. Do let us know which would you prefer. Thanks - Ed user: 11.35 flight from Perth, then will arrive and depart from KL at what time? agent: You may check the availability at and provide the request here. There are few options to choose. -Miza user: After seeing options, decided not to change anything, anything need to be done on my end? agent: Nope, Demarton, You may just leave it as it is. Take care and see you soon on board! -Miza

Customer wants to reschedule the flight from Perth to earlier flights than 4:30 pm. Agent states about other flights between 6:50 and 11:35, and requests to check the availability by sharing an URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: please help with booking DLIM7U, is there rescheduled earlier flight fr Perth? Will I get same seats (w/ cot) agent: Sorry for the inconvenience, Denny. You may opt for free flight change or Full Credits. Which do you prefer? -Floi user: Reschedule is fine, but is there earlier flight from Perth than 4.30pm? Hello airasiasupport, any update on my case? Is there earlier flight? Will I get the same seats, please reply soon, flight time is closing. agent: Hi, kindly provide us with the preferred flight as there's 06:50 and 11:35. Do let us know which would you prefer. Thanks - Ed user: 11.35 flight from Perth, then will arrive and depart from KL at what time? agent: You may check the availability at and provide the request here. There are few options to choose. -Miza user: After seeing options, decided not to change anything, anything need to be done on my end? agent: Nope, Demarton, You may just leave it as it is. Take care and see you soon on board! -Miza ### Response: Customer wants to reschedule the flight from Perth to earlier flights than 4:30 pm. Agent states about other flights between 6:50 and 11:35, and requests to check the availability by sharing an URL.

user: yo I need help port forwarding to open my NAT type or even resetting my UPnP. agent: Hi there, you can find a list of Xbox Live ports here if you 1 don't know how to port forward we recommend reaching out to your ISP for help! 2 user: Will port forwarding open my NAT or will I need to reset my UPnP? agent: Before you do that, let's have you try the steps here to open up your NAT user: Tried all that. agent: If those steps did not help open your NAT type you may need to reach out to your 1 ISP to get this sorted out. They will also be able to assist in opening your ports. 2

Customer is seeking help to port forwarding to open customers NAT type and reset customer's UPnP. Agent provided URL and asked customer to find a list of Xbox live ports through which NAT can be opened.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: yo I need help port forwarding to open my NAT type or even resetting my UPnP. agent: Hi there, you can find a list of Xbox Live ports here if you 1 don't know how to port forward we recommend reaching out to your ISP for help! 2 user: Will port forwarding open my NAT or will I need to reset my UPnP? agent: Before you do that, let's have you try the steps here to open up your NAT user: Tried all that. agent: If those steps did not help open your NAT type you may need to reach out to your 1 ISP to get this sorted out. They will also be able to assist in opening your ports. 2 ### Response: Customer is seeking help to port forwarding to open customers NAT type and reset customer's UPnP. Agent provided URL and asked customer to find a list of Xbox live ports through which NAT can be opened.

user: I have being trying to purchase Call Of Duty WW2 since yesterday, my credit card and PayPal keeps coming up invalid agent: That's odd. Try making the purchase via PC: Keep us posted! user: Just tried on pc it didn’t take it. Said check transaction history agent: Have you tried deleting the card from the account just to make the purchase? user: Removed it and put in back in card and PayPal still got invalid message agent: Thanks for trying that. Please make sure you are following us, so we can assist you better via a Direct Message. user: Just followed you still trying it’s not working though agent: Thanks for the follow. Please check your DM's for further instructions.

The customer is complaining that they were about to purchase call of duty ww2 since yesterday but credit card and paypal keeps coming up invalid. The agent asked to follow them and chat with them via direct message.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I have being trying to purchase Call Of Duty WW2 since yesterday, my credit card and PayPal keeps coming up invalid agent: That's odd. Try making the purchase via PC: Keep us posted! user: Just tried on pc it didn’t take it. Said check transaction history agent: Have you tried deleting the card from the account just to make the purchase? user: Removed it and put in back in card and PayPal still got invalid message agent: Thanks for trying that. Please make sure you are following us, so we can assist you better via a Direct Message. user: Just followed you still trying it’s not working though agent: Thanks for the follow. Please check your DM's for further instructions. ### Response: The customer is complaining that they were about to purchase call of duty ww2 since yesterday but credit card and paypal keeps coming up invalid. The agent asked to follow them and chat with them via direct message.

user: Good Morning, I have two cancelled clients still showing on my diary view. How do I get them removed as I am losing clients agent: Hi Janice, if you have cancelled as host these dates will remain blocked on your calendar : We hope this helps user: I do not understand why? are you saying that No one can book these dates? This is really unacceptable if so !!!!!! agent: Hi Janice, we enforce host cancellation penalties to help prevent cancellations from occurring & further promote transparency. 1/2 user: Can you please advise me how to cancel tomorrow appointment as it was meant to be 7th December.. please see picture agent: Hi Janice, we recommend altering you reservation instead. You can learn more about this here: user: I need to cancel this until 7th December agent: Hi Janice, we have asked a specialist to follow up with you. Please delete your tweet in the meantime as it contains sensitive information.

Customer is asking for help that how to remove clients on his diary view. Agent updated that to delete his tweet in the meantime as it contains sensitive information.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Good Morning, I have two cancelled clients still showing on my diary view. How do I get them removed as I am losing clients agent: Hi Janice, if you have cancelled as host these dates will remain blocked on your calendar : We hope this helps user: I do not understand why? are you saying that No one can book these dates? This is really unacceptable if so !!!!!! agent: Hi Janice, we enforce host cancellation penalties to help prevent cancellations from occurring & further promote transparency. 1/2 user: Can you please advise me how to cancel tomorrow appointment as it was meant to be 7th December.. please see picture agent: Hi Janice, we recommend altering you reservation instead. You can learn more about this here: user: I need to cancel this until 7th December agent: Hi Janice, we have asked a specialist to follow up with you. Please delete your tweet in the meantime as it contains sensitive information. ### Response: Customer is asking for help that how to remove clients on his diary view. Agent updated that to delete his tweet in the meantime as it contains sensitive information.

user: #azTechHelp - where is the link to the API console for the Bing Search API? agent: Are you referring to the portal console for it: user: There was a page where you could key in the header, params, subscription key etc. for the Image search API & it would show the results I can't find it now. It used to be there with v5 for sure.. the default query would Bill Gates.. agent: I can't find anything regarding this offhand. If you wouldn't mind Can you create a forum post 1 with the tag “Microsoft-Cognitive” and send us the link? We can have and engineer answer this. 2 user: Is there a similar console available for v7 Image Search API? (2) agent: It appears it should be. Billing/subscription would have the best answer for this. 1 We recommend filing a free billing support case here: Feel free to keep us updated. user: Thanks! I created a support request.Is Image Search v5 API still supported?My v5 image service that I had added to Dashboard is missing agent: Honestly, I can't find a definitive answer to this other than there is still a pricing page for it. May be able to roll back. user: They promised to reply in 2 hours.. It's 13 hours and counting. :( Our customers using our mobile app are facing issues.. agent: Can you DM us the request details and we will have a look into this. You can DM the details through

V5 had an image service which is missing from the dashboard on V7. Can't find an answer but billing dept may be able to help.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #azTechHelp - where is the link to the API console for the Bing Search API? agent: Are you referring to the portal console for it: user: There was a page where you could key in the header, params, subscription key etc. for the Image search API & it would show the results I can't find it now. It used to be there with v5 for sure.. the default query would Bill Gates.. agent: I can't find anything regarding this offhand. If you wouldn't mind Can you create a forum post 1 with the tag “Microsoft-Cognitive” and send us the link? We can have and engineer answer this. 2 user: Is there a similar console available for v7 Image Search API? (2) agent: It appears it should be. Billing/subscription would have the best answer for this. 1 We recommend filing a free billing support case here: Feel free to keep us updated. user: Thanks! I created a support request.Is Image Search v5 API still supported?My v5 image service that I had added to Dashboard is missing agent: Honestly, I can't find a definitive answer to this other than there is still a pricing page for it. May be able to roll back. user: They promised to reply in 2 hours.. It's 13 hours and counting. :( Our customers using our mobile app are facing issues.. agent: Can you DM us the request details and we will have a look into this. You can DM the details through ### Response: V5 had an image service which is missing from the dashboard on V7. Can't find an answer but billing dept may be able to help.

user: I need assistance in getting my account back. I have been hacked agent: Haven't heard back from you yet. Are you still having issues with your account? Please let us know. user: I'm talking to Xbox support tryna resolve this issue. Whoever did this somehow changed my email address. So I don't contact the support to team to help because it's saying my account doesn't exist. I have pictures showing my email and the one someone changed it too as well agent: Thanks for the update. Just to clarify, are you having an issue with your Xbox account or Microsoft account? user: It's both I can't even sign into my Microsoft account cause it's telling me it doesn't exist. agent: Got it. This article should guide you in recovering your account: Hi. Just checking back with you. How's everything on your end now? Were you able to regain access back to your account? Was your issue resolved? Please let us know. user: No not yet. Apparently I'm in tier 3 some Global team is trying to help me get it back. I don't know if it's going to work or not. agent: Thanks for the info. Please keep us updated with the outcome. Hi there. How's it going? Please let us know if you need further assistance. We're here for you.

Customer is requesting to get assisted in getting their account back which has been hacked. Agent updates to keep them updated with the outcome since the customer said that some global team is trying to help and also requests to let them know if they need further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I need assistance in getting my account back. I have been hacked agent: Haven't heard back from you yet. Are you still having issues with your account? Please let us know. user: I'm talking to Xbox support tryna resolve this issue. Whoever did this somehow changed my email address. So I don't contact the support to team to help because it's saying my account doesn't exist. I have pictures showing my email and the one someone changed it too as well agent: Thanks for the update. Just to clarify, are you having an issue with your Xbox account or Microsoft account? user: It's both I can't even sign into my Microsoft account cause it's telling me it doesn't exist. agent: Got it. This article should guide you in recovering your account: Hi. Just checking back with you. How's everything on your end now? Were you able to regain access back to your account? Was your issue resolved? Please let us know. user: No not yet. Apparently I'm in tier 3 some Global team is trying to help me get it back. I don't know if it's going to work or not. agent: Thanks for the info. Please keep us updated with the outcome. Hi there. How's it going? Please let us know if you need further assistance. We're here for you. ### Response: Customer is requesting to get assisted in getting their account back which has been hacked. Agent updates to keep them updated with the outcome since the customer said that some global team is trying to help and also requests to let them know if they need further assistance.

user: have not been able to reach my host family in almost 2 weeks! Im on my way there now & still cant reach them. Im scared agent: Hi there, thanks for reaching out. Rest assured we will have a specialist follow up with you. Thank you for your patience in the meantime. user: I know they said they were coming back from vacation today but im still worried! agent: We understand that this is frustrating Julisa and are here to help! We have updated your case for our specialist to follow up with you soon. user: Thanks. Now my host family are mad at me. But please dont tell them that. I dont want to make things worst Thanks. Now they are mad at me.please dont tel them this. Dont want to make things worst agent: It's ok we are here to help. Your case has been updated and our specialist will follow up as soon as possible. user: No please dont make it worst!! Im begging you! Please do t contact them again!! ! agent: We have followed up with the specialist dealing with your case and they will be in touch shortly.

Customer is in seek of help as he is not able reach his host family since two weeks has been passed. Agent states that the specialist will deal this issue and will reach out asap.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: have not been able to reach my host family in almost 2 weeks! Im on my way there now & still cant reach them. Im scared agent: Hi there, thanks for reaching out. Rest assured we will have a specialist follow up with you. Thank you for your patience in the meantime. user: I know they said they were coming back from vacation today but im still worried! agent: We understand that this is frustrating Julisa and are here to help! We have updated your case for our specialist to follow up with you soon. user: Thanks. Now my host family are mad at me. But please dont tell them that. I dont want to make things worst Thanks. Now they are mad at me.please dont tel them this. Dont want to make things worst agent: It's ok we are here to help. Your case has been updated and our specialist will follow up as soon as possible. user: No please dont make it worst!! Im begging you! Please do t contact them again!! ! agent: We have followed up with the specialist dealing with your case and they will be in touch shortly. ### Response: Customer is in seek of help as he is not able reach his host family since two weeks has been passed. Agent states that the specialist will deal this issue and will reach out asap.

user: My Cortana search box turned white this morning, but I didn't change any settings. Any ideas how to revert it back to black? agent: Hi, let's sort this out. What's the make and model of your device? Any changes on the device like updates prior to the issue? user: I think update KB4043961 happened around the same time? Within a day or so of the issue agent: Thanks for the info! Let's get this resolved by following Anthony Gal's post on this link: user: I ran the SFC and the DISM health and it didn't fix it :( agent: (1/2) We suggest contacting our technical support team to see what other options can be performed to resolve the issue. (2/2) Contact them through this link: Let us know how it goes. Help us improve our Twitter support by answering our survey on this link: Thank you.

Customer is complaining about the issue with Cortana search box and tried running SFC and DISM health. Agent is suggesting to contact their technical support team to look for other options for resolving the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My Cortana search box turned white this morning, but I didn't change any settings. Any ideas how to revert it back to black? agent: Hi, let's sort this out. What's the make and model of your device? Any changes on the device like updates prior to the issue? user: I think update KB4043961 happened around the same time? Within a day or so of the issue agent: Thanks for the info! Let's get this resolved by following Anthony Gal's post on this link: user: I ran the SFC and the DISM health and it didn't fix it :( agent: (1/2) We suggest contacting our technical support team to see what other options can be performed to resolve the issue. (2/2) Contact them through this link: Let us know how it goes. Help us improve our Twitter support by answering our survey on this link: Thank you. ### Response: Customer is complaining about the issue with Cortana search box and tried running SFC and DISM health. Agent is suggesting to contact their technical support team to look for other options for resolving the issue.

user: 0/2 this week on customer service. Was trying to reach platinum this year, but what’s the point?? #unhappycustomer agent: I'm sorry to hear that we have disappointed you. What are you needing assistance with? *AMC user: I have already reached out to customer service with no resolution. My disappointment doesn’t fit in 140 characters... agent: Very sorry to hear, Ashley. If there is anything we can assist you with, please do not hesitate to reach out. *HJB user: Who can I reach out to? Customer service is not adequately responding. agent: Hi Ashley, is there anything I can assist you with? *AMC user: My first class seat was given up last wk b/c a phone reservation agent checked me out of my flight and didn’t tell me I had to check back in And then today my flight left 10 min early causing me to miss it. And now having to take a connecting flight delaying my trip 4+ hours agent: Oh no, Ashley. I am truly sorry for the inconvenience caused. Please DM your confirmation number for review. *HDG

Customer is disappointed with the customer service and since they were trying to reach platinum this year. Agent apologies for the inconvenience caused and requests to DM their confirmation number for review.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 0/2 this week on customer service. Was trying to reach platinum this year, but what’s the point?? #unhappycustomer agent: I'm sorry to hear that we have disappointed you. What are you needing assistance with? *AMC user: I have already reached out to customer service with no resolution. My disappointment doesn’t fit in 140 characters... agent: Very sorry to hear, Ashley. If there is anything we can assist you with, please do not hesitate to reach out. *HJB user: Who can I reach out to? Customer service is not adequately responding. agent: Hi Ashley, is there anything I can assist you with? *AMC user: My first class seat was given up last wk b/c a phone reservation agent checked me out of my flight and didn’t tell me I had to check back in And then today my flight left 10 min early causing me to miss it. And now having to take a connecting flight delaying my trip 4+ hours agent: Oh no, Ashley. I am truly sorry for the inconvenience caused. Please DM your confirmation number for review. *HDG ### Response: Customer is disappointed with the customer service and since they were trying to reach platinum this year. Agent apologies for the inconvenience caused and requests to DM their confirmation number for review.

user: Why do I have to look up instructions on how to set up Outlook 2016 w/gmail? (ps I have Off365 & IMAP is set) #kludgy agent: Hi there. Are you still having issues setting up Outlook 2016? Can you provide more details about it? user: I have a paid Office 365 subscription and it won’t accept my password for Gmail. I have my email set for IMAP but no luck. agent: Just to clarify, are you using Office 365 Business or Personal? user: Personal agent: Thank you for this information. Do you have any anti virus installed to your device? Are you getting an error message when setting up Outlook 2016? user: No. Just Win Defender and no errors. Just a pop up box from Win Security with the username and password agent: You may just try to retype the username and password. Have you updated your password? Could you also send us a screenshot so we can further check if possible? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍 user: Two factor authentication issue. All set now. Thanks. agent: Great! Please remember that you can always go back for help. How was your experience with our support? Share it here: Have a wonderful day!

Customer is having an issue with setting up outlook 2016. Agent informed to send an screenshot of the error message for checking the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Why do I have to look up instructions on how to set up Outlook 2016 w/gmail? (ps I have Off365 & IMAP is set) #kludgy agent: Hi there. Are you still having issues setting up Outlook 2016? Can you provide more details about it? user: I have a paid Office 365 subscription and it won’t accept my password for Gmail. I have my email set for IMAP but no luck. agent: Just to clarify, are you using Office 365 Business or Personal? user: Personal agent: Thank you for this information. Do you have any anti virus installed to your device? Are you getting an error message when setting up Outlook 2016? user: No. Just Win Defender and no errors. Just a pop up box from Win Security with the username and password agent: You may just try to retype the username and password. Have you updated your password? Could you also send us a screenshot so we can further check if possible? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍 user: Two factor authentication issue. All set now. Thanks. agent: Great! Please remember that you can always go back for help. How was your experience with our support? Share it here: Have a wonderful day! ### Response: Customer is having an issue with setting up outlook 2016. Agent informed to send an screenshot of the error message for checking the issue.

user: Amazon order # 171-3513893-7891514. I requested for return. Now it is going to be 15 days but till now it hasn't been pickup. agent: Sorry to know about the delay in pick up. Do not worry, we'll have this checked for you. 1/3 Kindly fill in your details here: and I'll look into it. 2/3 Please don't provide your order details, we consider it personal info. Our Twitter page is visible to public. 3/3 user: Same reply I am hearing from last 15 days. I am hearing same reply from last 15 days from your customer executive let see how much more time does it take According to return policy mobile should be return in 10 days. But it going to be 15 days but till now mobile hasn't been pickup agent: We would do our best to make things right for you. Kindly share your details over the secure link.

Customer is concerned about the package he requested for return which has not picked up yet even after communicating with the customer executive from past 15 days. Agent requests for the personal details over the secure link he shared and assures they would rectify it soon.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Amazon order # 171-3513893-7891514. I requested for return. Now it is going to be 15 days but till now it hasn't been pickup. agent: Sorry to know about the delay in pick up. Do not worry, we'll have this checked for you. 1/3 Kindly fill in your details here: and I'll look into it. 2/3 Please don't provide your order details, we consider it personal info. Our Twitter page is visible to public. 3/3 user: Same reply I am hearing from last 15 days. I am hearing same reply from last 15 days from your customer executive let see how much more time does it take According to return policy mobile should be return in 10 days. But it going to be 15 days but till now mobile hasn't been pickup agent: We would do our best to make things right for you. Kindly share your details over the secure link. ### Response: Customer is concerned about the package he requested for return which has not picked up yet even after communicating with the customer executive from past 15 days. Agent requests for the personal details over the secure link he shared and assures they would rectify it soon.

user: Another 28 minutes wasted on the phone to 8 out of 10 orders this month not turned up next day. Every time “we will make sure it doesn’t happen again”. Well not anymore it won’t as not going to renew. Wasting my time & money. agent: I'm sorry for the poor experience! To confirm, have we missed the delivery dates shown at checkout and confirmed via e-mail? When you spoke with us, what options or insight were we able to offer? user: Yes I’m a prime member paying for the service and the delivery driver always lies and says delivery attempted. He says it’s because Amazon fine him for delivering late so it’s better for him to say he tried to deliver when he can’t get round enough addresses. I have had someone in my house all day. No delivery attempted. I needthe delivery for tomorrow and now it’s not here and amazon/their delivery partner is fibbing about trying to deliver. This has happened 8 times. You offered £5 credit, its cost me more than that in phone calls. agent: I'd like a member of our team to look into this with you. Please fill in the details here: and we will be in touch. user: Done. Don’t want to be told “we will do everything to make it not happen again” as that has been proven to be rubbish And still waiting despite it saying 12 hours response time and filling it in 20hrs ago. From bad to worse. agent: Hi, I can confirm we have received your details and will contact you shortly.

Customer complaining about the order that he has made in Amazon. Agent updated that to fill the form in the provided URL and their team member will look in to it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Another 28 minutes wasted on the phone to 8 out of 10 orders this month not turned up next day. Every time “we will make sure it doesn’t happen again”. Well not anymore it won’t as not going to renew. Wasting my time & money. agent: I'm sorry for the poor experience! To confirm, have we missed the delivery dates shown at checkout and confirmed via e-mail? When you spoke with us, what options or insight were we able to offer? user: Yes I’m a prime member paying for the service and the delivery driver always lies and says delivery attempted. He says it’s because Amazon fine him for delivering late so it’s better for him to say he tried to deliver when he can’t get round enough addresses. I have had someone in my house all day. No delivery attempted. I needthe delivery for tomorrow and now it’s not here and amazon/their delivery partner is fibbing about trying to deliver. This has happened 8 times. You offered £5 credit, its cost me more than that in phone calls. agent: I'd like a member of our team to look into this with you. Please fill in the details here: and we will be in touch. user: Done. Don’t want to be told “we will do everything to make it not happen again” as that has been proven to be rubbish And still waiting despite it saying 12 hours response time and filling it in 20hrs ago. From bad to worse. agent: Hi, I can confirm we have received your details and will contact you shortly. ### Response: Customer complaining about the order that he has made in Amazon. Agent updated that to fill the form in the provided URL and their team member will look in to it.

user: I have been home all day, why did I get a notice that delivery failed. agent: I'm sorry your order wasn't delivered. The carrier should provide a reason. Have you checked for a note or on their site? user: You sent me an email. The carrier never came to my house. Son just had surgery, haven't left. I don't blame you, I love Amazon. I blame carrier. agent: Who was the carrier for the delivery? You can find that information here: user: While we are talking. I have a confession. I am a prime addict. Is there a 12 step program? agent: I'm glad to hear you're such a loyal customer! We do offer Amazon Allowance for easy budgeting: 😃 user: USPS936128__credit_card__. Here all day long. agent: We're happy to review the order and assist you directly. If you have a moment, please reach us here: user: Ahhhhhhhhhhhh, I just got another notice saying usps tried again. I have again been home all day!! ! I double checked the address, it's correct. What's up? agent: Oh no! I'm so sorry to see this. Were you able to reach us yesterday? If so, what insight/options were provided? user: You were as baffled as I. The USPS said they tried to deliver when we were home all day. My son is recovering from surgery, so we're home agent: Thank you for letting us know. Have you had a chance to contact USPS directly for an update:

Customer is complaining about the delayed delivery of a product. Agent is inquiring whether the customer had contacted USPS directly for an update.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I have been home all day, why did I get a notice that delivery failed. agent: I'm sorry your order wasn't delivered. The carrier should provide a reason. Have you checked for a note or on their site? user: You sent me an email. The carrier never came to my house. Son just had surgery, haven't left. I don't blame you, I love Amazon. I blame carrier. agent: Who was the carrier for the delivery? You can find that information here: user: While we are talking. I have a confession. I am a prime addict. Is there a 12 step program? agent: I'm glad to hear you're such a loyal customer! We do offer Amazon Allowance for easy budgeting: 😃 user: USPS936128__credit_card__. Here all day long. agent: We're happy to review the order and assist you directly. If you have a moment, please reach us here: user: Ahhhhhhhhhhhh, I just got another notice saying usps tried again. I have again been home all day!! ! I double checked the address, it's correct. What's up? agent: Oh no! I'm so sorry to see this. Were you able to reach us yesterday? If so, what insight/options were provided? user: You were as baffled as I. The USPS said they tried to deliver when we were home all day. My son is recovering from surgery, so we're home agent: Thank you for letting us know. Have you had a chance to contact USPS directly for an update: ### Response: Customer is complaining about the delayed delivery of a product. Agent is inquiring whether the customer had contacted USPS directly for an update.

user: the 2120 Salisbury train from Waterloo. Not really getting much info guys.... So it was incorrectly coupled?? Really???? Your driver decoupled and recoupled it and the doors "magically worked". Serious breach in protocol there guys. Playing with safety because previous driver wanted to clock out. agent: On occasion the electrical contacts that the trains use to pass communications for door controls, power and brake, information systems, etc will not make contact properly. In these cases, detaching and reattaching is the approved process taken in line with our fleet 1/3 team's fault-finding instructions, and done under the instruction of maintenance staff and the fleet control manager. The train's fail-safe systems would not allow it to move in this situation, and if we could not resolve the problem, the train would be taken out of service. 2/3 Safety is, and always will be, our first priority, and in this case protocols were followed correctly. Our fleet team will investigate using on-board monitoring systems as to what when wrong in this case and take appropriate action. 3/3 user: So wait a second. Once a driver couples the train it's not protocol to test immediately, but to wait until the carriages are full of passengers to then couple? That's your statement? agent: On more modern stock the train will undertake the necessary tests to confirm. With older trains, there is a "pull-away" test to confirm the trains are physically coupled together, but it is not always immediately apparent that the all of the 100+ contacts on the train 1/3 type in question are making suitable contact. Any one of these pins not making proper contact can result in the train not being able to move as part of fail-safe systems built in. As mentioned, more modern trains such as our 450 and 444 types have computer systems on board 2/3 which test each signal passing through the contacts to confirm that the train is attached both physically and electronically. 3/3 user: Whilst I'm still shocked, I appreciate the fullness of the answer! :) agent: No worries - I'm ex train-crew, so this is rather my specialist topic! Appreciate that it seems a little antiquated, but it's all vetted and okayed by the safety bodies. It's similar to the modern trains, where resolving problems can often come down to turning off the 1/2 train's management systems and turning them back on again! 2/2 user: Ahh that makes sense, thought the response was a little more detailed than usual. As a regular passenger I like understanding more, helps me to work around problems and know when to make alternative plans. It's amazing how often turning it off and on again actually works agent: I always try to give something a bit more detailed, running a railway often has a lot more to it than it appears (I was recently conversing with about emissions standards, which was an interesting research topic). Benefits of 6 years experience though!

Customer is asking that salisbury train from waterloo. Agent updated that he was giving information more detailed, running a railway often gas a lot more to it than it appears.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: the 2120 Salisbury train from Waterloo. Not really getting much info guys.... So it was incorrectly coupled?? Really???? Your driver decoupled and recoupled it and the doors "magically worked". Serious breach in protocol there guys. Playing with safety because previous driver wanted to clock out. agent: On occasion the electrical contacts that the trains use to pass communications for door controls, power and brake, information systems, etc will not make contact properly. In these cases, detaching and reattaching is the approved process taken in line with our fleet 1/3 team's fault-finding instructions, and done under the instruction of maintenance staff and the fleet control manager. The train's fail-safe systems would not allow it to move in this situation, and if we could not resolve the problem, the train would be taken out of service. 2/3 Safety is, and always will be, our first priority, and in this case protocols were followed correctly. Our fleet team will investigate using on-board monitoring systems as to what when wrong in this case and take appropriate action. 3/3 user: So wait a second. Once a driver couples the train it's not protocol to test immediately, but to wait until the carriages are full of passengers to then couple? That's your statement? agent: On more modern stock the train will undertake the necessary tests to confirm. With older trains, there is a "pull-away" test to confirm the trains are physically coupled together, but it is not always immediately apparent that the all of the 100+ contacts on the train 1/3 type in question are making suitable contact. Any one of these pins not making proper contact can result in the train not being able to move as part of fail-safe systems built in. As mentioned, more modern trains such as our 450 and 444 types have computer systems on board 2/3 which test each signal passing through the contacts to confirm that the train is attached both physically and electronically. 3/3 user: Whilst I'm still shocked, I appreciate the fullness of the answer! :) agent: No worries - I'm ex train-crew, so this is rather my specialist topic! Appreciate that it seems a little antiquated, but it's all vetted and okayed by the safety bodies. It's similar to the modern trains, where resolving problems can often come down to turning off the 1/2 train's management systems and turning them back on again! 2/2 user: Ahh that makes sense, thought the response was a little more detailed than usual. As a regular passenger I like understanding more, helps me to work around problems and know when to make alternative plans. It's amazing how often turning it off and on again actually works agent: I always try to give something a bit more detailed, running a railway often has a lot more to it than it appears (I was recently conversing with about emissions standards, which was an interesting research topic). Benefits of 6 years experience though! ### Response: Customer is asking that salisbury train from waterloo. Agent updated that he was giving information more detailed, running a railway often gas a lot more to it than it appears.

user: so arrived at cross point cafe at 15.14pm with my son to be told they were cleaning the hot drinks machine so couldn’t have one. I bought a cold drink Then several other customers followed me who were told the cafe close at 15.30!! Not according to the store opening time! agent: Hi Ann-Marie, thanks for getting in touch. I'm really sorry you've had a negative experience in our store recently. Could you please let me know what time the café sign says it closes? 1/2 Could you please also confirm for me the other customers were unable to purchase hot drinks at the time, too? All the best - Robyn 2/2 user: Didn’t see any opening times in the cafe but checked online before we went to The and it’s stated 4pm. We arrived at 15.15 bad yes the other customers wanted hot drinks. Also I think it must of been the chef that put the shutters down on the fridge just after we bought our cold drinks so the customers after us didn’t even have that option either I understand that cleaning down is necessary but 45 mins before the store was closing. agent: I'm sorry to hear of the issues you encountered at our store Ann-Marie . I can understand your concerns. I have passed your complaint to our Management Team so this can be addressed. 1/2 I would also like to register your comments on our internal systems for future reviews, can you DM your full name and address? TY - Jayne 2/2

The customer says that he reached the cross point cafe at 15.14pm with his son and they did not get the hot drinks out there and they were been told that they are cleaning the hot drinks machine. The agent asks at what time the cafe sign says it closes and asks to DM the full name and address of the customer to register the complaint in their internal system for future use.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: so arrived at cross point cafe at 15.14pm with my son to be told they were cleaning the hot drinks machine so couldn’t have one. I bought a cold drink Then several other customers followed me who were told the cafe close at 15.30!! Not according to the store opening time! agent: Hi Ann-Marie, thanks for getting in touch. I'm really sorry you've had a negative experience in our store recently. Could you please let me know what time the café sign says it closes? 1/2 Could you please also confirm for me the other customers were unable to purchase hot drinks at the time, too? All the best - Robyn 2/2 user: Didn’t see any opening times in the cafe but checked online before we went to The and it’s stated 4pm. We arrived at 15.15 bad yes the other customers wanted hot drinks. Also I think it must of been the chef that put the shutters down on the fridge just after we bought our cold drinks so the customers after us didn’t even have that option either I understand that cleaning down is necessary but 45 mins before the store was closing. agent: I'm sorry to hear of the issues you encountered at our store Ann-Marie . I can understand your concerns. I have passed your complaint to our Management Team so this can be addressed. 1/2 I would also like to register your comments on our internal systems for future reviews, can you DM your full name and address? TY - Jayne 2/2 ### Response: The customer says that he reached the cross point cafe at 15.14pm with his son and they did not get the hot drinks out there and they were been told that they are cleaning the hot drinks machine. The agent asks at what time the cafe sign says it closes and asks to DM the full name and address of the customer to register the complaint in their internal system for future use.

user: I’ve fully updated my phone and it is still freezing for 10 or so seconds when switching to and from the emoji keyboard. Anything I can do to fix this?? ? agent: Thanks for reaching out, we're here to partner up with you and look for the best solution to your issue. Are you having this issue with your Messages app or a third party app to send/receive messages? user: With iMessage, texting, in notes, with any social media apps, etc. It’s the keyboard that’s the issue because anywhere I try to do an emoji, the keyboard freezes. agent: Thanks for letting us know. Have you tried restarting your device? If you did, does it temporarily resolve the issue before it comes back? user: Yes I have. And no it doesn’t. It’s been an issue since the initial 11 update and nothing resolves it agent: By any chance, are you experiencing a similar issue throughout the whole device or only when you attempt to use your keyboard? We want to make sure that we narrow down the issue between the keyboard or the overall system performance. user: Well the whole device is wayyy slower than before, that’s for sure. BUT, specifically freezing happens primarily with the emoji keyboard. And only that one. I have an Italian keyboard and there are no issues with that one. agent: We appreciate the info that you've provided us so far. Please provide us with your current location (region) in a DM and we'll take it from there.

Customer is having an issue with phone has it is freezing for 10 seconds when switching to and from the emoji keyboard. Agent asked is having this issue with message app or any third party app and informed to provide current location in a DM. So that they can look into it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’ve fully updated my phone and it is still freezing for 10 or so seconds when switching to and from the emoji keyboard. Anything I can do to fix this?? ? agent: Thanks for reaching out, we're here to partner up with you and look for the best solution to your issue. Are you having this issue with your Messages app or a third party app to send/receive messages? user: With iMessage, texting, in notes, with any social media apps, etc. It’s the keyboard that’s the issue because anywhere I try to do an emoji, the keyboard freezes. agent: Thanks for letting us know. Have you tried restarting your device? If you did, does it temporarily resolve the issue before it comes back? user: Yes I have. And no it doesn’t. It’s been an issue since the initial 11 update and nothing resolves it agent: By any chance, are you experiencing a similar issue throughout the whole device or only when you attempt to use your keyboard? We want to make sure that we narrow down the issue between the keyboard or the overall system performance. user: Well the whole device is wayyy slower than before, that’s for sure. BUT, specifically freezing happens primarily with the emoji keyboard. And only that one. I have an Italian keyboard and there are no issues with that one. agent: We appreciate the info that you've provided us so far. Please provide us with your current location (region) in a DM and we'll take it from there. ### Response: Customer is having an issue with phone has it is freezing for 10 seconds when switching to and from the emoji keyboard. Agent asked is having this issue with message app or any third party app and informed to provide current location in a DM. So that they can look into it.

user: who’s in the office this morning? And also, is the timetable from London Waterloo to Weymouth back to normal again? agent: Hi Lu, at the moment we have DC, BK, CW and myself in. There are some engineering works ongoing today but I can see one train 1/2 an hour planned to run between Weymouth and Waterloo today. 2/2 user: A K. How about the stopping services? agent: That is also one an hour, running between Poole and Basingstoke. user: And why does it say that low07: for 55 from Southampton Central was delayed up and till eight got to Southampton? agent: Could you clarify what train you mean? user: I think it was about 07:55 from pool. Which would of been the 08:55 from Southampton Central. agent: I can see that there was a service that was scheduled to leave Poole at 0750, arriving at Southampton at 0855 that is currently on time. user: Hmm. It’s just that your app said that that train was delayed. agent: Strange, the empty train ran into Poole on time, then the 0750 left on time so I'm not sure why it showed up as delayed Lu.

Customer asking that who is in the office morning and how about the stopping services. Agent replying that there are some engineering works ongoing today and also one hour running between Poole and basing stoke.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: who’s in the office this morning? And also, is the timetable from London Waterloo to Weymouth back to normal again? agent: Hi Lu, at the moment we have DC, BK, CW and myself in. There are some engineering works ongoing today but I can see one train 1/2 an hour planned to run between Weymouth and Waterloo today. 2/2 user: A K. How about the stopping services? agent: That is also one an hour, running between Poole and Basingstoke. user: And why does it say that low07: for 55 from Southampton Central was delayed up and till eight got to Southampton? agent: Could you clarify what train you mean? user: I think it was about 07:55 from pool. Which would of been the 08:55 from Southampton Central. agent: I can see that there was a service that was scheduled to leave Poole at 0750, arriving at Southampton at 0855 that is currently on time. user: Hmm. It’s just that your app said that that train was delayed. agent: Strange, the empty train ran into Poole on time, then the 0750 left on time so I'm not sure why it showed up as delayed Lu. ### Response: Customer asking that who is in the office morning and how about the stopping services. Agent replying that there are some engineering works ongoing today and also one hour running between Poole and basing stoke.

user: I accidentally booked the wrong flight to Siem Reap. The US office is closed. Can someone assist me today? agent: Oh no! Kindly DM us the booking number, we'll see what we can do, Miata. May we also know what seems to be wrong? -Miza user: Cizh7s is the booking number. I booked for 12/4 and I meant 1/4. I was hoping to find a way to change dates without a charge since I just booked. agent: Sorry Miata, as booking is confirmed and payment are non-refundable. However as a gesture of goodwill, we may refund in >> >> term of Credit Account if you can provide us the new booking with correct date/time. Please refer here >>on how to use and validity of Credit Shell. :) -Amie user: I dont see a credit in my account? agent: You can make a flight change but it is subject to Change Fee + Fare Difference, Miata. Again, as a gesture of goodwill we may >> >> offer you Full Credit Account provided you make a booking for the correct one as claimed first. DM us for assistance. -Miza user: ok. I sent a DM. hopefully I can recieve the credit to rebook. Can someone give me a call? I dont see a credit or a way to rebook without buying 2 more tickets. agent: Hi there, non-refundable once the ticket is confirmed. What we mean is you have to buy a new booking first and we will >> >> refund you in credit shell after receiving a new booking number from you. If you need further assistance, >> >> you may refer to this link for our call centre. Sorry for any inconvenience caused.-Jimy

Customer has booked for a wrong flight. since the US office is closed wanted someone to assist and also want to know about the credit shell. Agent asked about the booking number from the customer and informed that since the payment is non refundable has provide URL for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I accidentally booked the wrong flight to Siem Reap. The US office is closed. Can someone assist me today? agent: Oh no! Kindly DM us the booking number, we'll see what we can do, Miata. May we also know what seems to be wrong? -Miza user: Cizh7s is the booking number. I booked for 12/4 and I meant 1/4. I was hoping to find a way to change dates without a charge since I just booked. agent: Sorry Miata, as booking is confirmed and payment are non-refundable. However as a gesture of goodwill, we may refund in >> >> term of Credit Account if you can provide us the new booking with correct date/time. Please refer here >>on how to use and validity of Credit Shell. :) -Amie user: I dont see a credit in my account? agent: You can make a flight change but it is subject to Change Fee + Fare Difference, Miata. Again, as a gesture of goodwill we may >> >> offer you Full Credit Account provided you make a booking for the correct one as claimed first. DM us for assistance. -Miza user: ok. I sent a DM. hopefully I can recieve the credit to rebook. Can someone give me a call? I dont see a credit or a way to rebook without buying 2 more tickets. agent: Hi there, non-refundable once the ticket is confirmed. What we mean is you have to buy a new booking first and we will >> >> refund you in credit shell after receiving a new booking number from you. If you need further assistance, >> >> you may refer to this link for our call centre. Sorry for any inconvenience caused.-Jimy ### Response: Customer has booked for a wrong flight. since the US office is closed wanted someone to assist and also want to know about the credit shell. Agent asked about the booking number from the customer and informed that since the payment is non refundable has provide URL for further assistance.

user: Can you guys explain to me why you’ve stopped selling/stocking the Sainsbury’s Vindaloo Curry without rice please? Used to be really excited for my dinner. Highly, highly disappointed. agent: Hi there, is this the product you're looking for: user: Yes it is. Every story we’ve been to, which so far is six stores, not one of them sells them anymore. agent: Can you let me know which store you shop in and I will have a look for you? Thanks, Gabby user: I don’t really see the point in telling you what store as not one of them sell the curry anymore. We’ve shopped everywhere & you no longer sell it. Why? agent: We are looking into this for you just now and will get back to you shortly with an answer! Gabby Hi there. I've taken a look at this and we definitely do still sell this product in several of our stores. If you let me know where you would like to see this stocked I can check the stores in that area. Reid user: St. Johns & Blackpole are where we mainly shop. So to see them there would be nice. agent: The code you would need to complete this form is 7080308. This process would let our buyers know there's a demand for the vindaloo in Blackpole and St. Johns. Reid 2/2 The nearest store that currently stocks this vindaloo is our Kidderminster branch (DY11 6XP). But if you follow this link it's possible to pop in a request for it to be stocked in your preferred stores: ...1/2

Customer is asking that why they have stop selling/stocking sainsbury's vindaloo curry without rice. Agent says to follow the link so that its possible to pop in a request for it to b stocked in your preferred stores.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Can you guys explain to me why you’ve stopped selling/stocking the Sainsbury’s Vindaloo Curry without rice please? Used to be really excited for my dinner. Highly, highly disappointed. agent: Hi there, is this the product you're looking for: user: Yes it is. Every story we’ve been to, which so far is six stores, not one of them sells them anymore. agent: Can you let me know which store you shop in and I will have a look for you? Thanks, Gabby user: I don’t really see the point in telling you what store as not one of them sell the curry anymore. We’ve shopped everywhere & you no longer sell it. Why? agent: We are looking into this for you just now and will get back to you shortly with an answer! Gabby Hi there. I've taken a look at this and we definitely do still sell this product in several of our stores. If you let me know where you would like to see this stocked I can check the stores in that area. Reid user: St. Johns & Blackpole are where we mainly shop. So to see them there would be nice. agent: The code you would need to complete this form is 7080308. This process would let our buyers know there's a demand for the vindaloo in Blackpole and St. Johns. Reid 2/2 The nearest store that currently stocks this vindaloo is our Kidderminster branch (DY11 6XP). But if you follow this link it's possible to pop in a request for it to be stocked in your preferred stores: ...1/2 ### Response: Customer is asking that why they have stop selling/stocking sainsbury's vindaloo curry without rice. Agent says to follow the link so that its possible to pop in a request for it to b stocked in your preferred stores.

user: great job guys. 2 hours for a call back on the silver medallion reservation line? That’s kinda shitty agent: Oh no! I apologize for this. Is there anything else that we may assist you with via this channel? *ATJ user: Our trip got cancelled due to the situation in PR agent: Hi Justin! What is your confirmation number? *TMC user: H2A8OK for me and HZ3XZZ for my wife Juliet Hamlin agent: Justin, are you trying to get the miles back to your account? *TMC user: That would be preferred agent: Justin, give me a few minutes to work on this for you. *TMC ...account in a couple days. *TMC 2/2 It is all done for you. I went ahead and redeposited your miles and refunded $11.20 per person. You should see the miles back on your... 1/2 user: Thank you guys so much for the awesome service! agent: On behalf of my coworkers, you're welcome. *HJH

Customer is complaining about cancelled trip due to situation in PR. Agent updated the customer to send the confirmation number and informed the customer that they miles as been redeposited and refunded 11.20$ per person.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: great job guys. 2 hours for a call back on the silver medallion reservation line? That’s kinda shitty agent: Oh no! I apologize for this. Is there anything else that we may assist you with via this channel? *ATJ user: Our trip got cancelled due to the situation in PR agent: Hi Justin! What is your confirmation number? *TMC user: H2A8OK for me and HZ3XZZ for my wife Juliet Hamlin agent: Justin, are you trying to get the miles back to your account? *TMC user: That would be preferred agent: Justin, give me a few minutes to work on this for you. *TMC ...account in a couple days. *TMC 2/2 It is all done for you. I went ahead and redeposited your miles and refunded $11.20 per person. You should see the miles back on your... 1/2 user: Thank you guys so much for the awesome service! agent: On behalf of my coworkers, you're welcome. *HJH ### Response: Customer is complaining about cancelled trip due to situation in PR. Agent updated the customer to send the confirmation number and informed the customer that they miles as been redeposited and refunded 11.20$ per person.

user: spot the mistake.....#plentyofnaantoshare #notmuchcurrythough agent: Hi Jonathan. I'm so sorry about this! I'd like to send you a Tesco Moneycard as a refund and feed this incident back to our supplier. 1/4 Your Moneycard can be sent via email or by post, can you confirm which you’d prefer? 2/4 So I can do this, can you DM me your full name, address, email address, postcode, barcode, SC code, price paid and store this came from? 3/4 Also, would it be okay to pass your details onto our supplier? As they may want to get in touch with you. Thank you. Alisha 4/4 user: Alisha, Can you confirm what an SC code is? Also, I have no idea how much I paid for it as I don't have the receipt. agent: Hi Jonathan, The supplier code is usually above the barcode after the Tesco address. It usually looks a bit like (SC1234) TY - Mark

Customer is complaining about the product he purchased by sharing an URL for additional details. Agent requests for the personal details along with postcode, barcode, sc code and price to send a moneycard as a refund.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: spot the mistake.....#plentyofnaantoshare #notmuchcurrythough agent: Hi Jonathan. I'm so sorry about this! I'd like to send you a Tesco Moneycard as a refund and feed this incident back to our supplier. 1/4 Your Moneycard can be sent via email or by post, can you confirm which you’d prefer? 2/4 So I can do this, can you DM me your full name, address, email address, postcode, barcode, SC code, price paid and store this came from? 3/4 Also, would it be okay to pass your details onto our supplier? As they may want to get in touch with you. Thank you. Alisha 4/4 user: Alisha, Can you confirm what an SC code is? Also, I have no idea how much I paid for it as I don't have the receipt. agent: Hi Jonathan, The supplier code is usually above the barcode after the Tesco address. It usually looks a bit like (SC1234) TY - Mark ### Response: Customer is complaining about the product he purchased by sharing an URL for additional details. Agent requests for the personal details along with postcode, barcode, sc code and price to send a moneycard as a refund.

user: why is my Spotify acting up I️ can’t listen to more than one song without it pausing on its own it’s been going on for a month now agent: Hey, that doesn't sound fun! What device, operating system, and Spotify version are you using? We'll see what we can suggest /MA user: It isn’t premium, and it’s on my mobile device agent: 1: Could you also let us know your device's make and model, operating system, and Spotify version? To check the latter, just head... /AU 2: over to Your Library > Settings > About. While you're at it, could you also DM us your account's email address? /AU user: It’s on my iPhone 8 agent: 1: Thanks. Can you also fire over the other details we've asked including your account's email? To check your iOS version, just head... /AU 2: over to your phone's Settings > General > About. As for your Spotify version, you can check it on your app's Settings > About /AU

Customer is complaining about the Spotify where they are unable to play more than one song without pausing on its own and this is going on for a month now. Agent updates to send the details they have asked including their account email and for the spotify version, they can check it on their app's settings.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why is my Spotify acting up I️ can’t listen to more than one song without it pausing on its own it’s been going on for a month now agent: Hey, that doesn't sound fun! What device, operating system, and Spotify version are you using? We'll see what we can suggest /MA user: It isn’t premium, and it’s on my mobile device agent: 1: Could you also let us know your device's make and model, operating system, and Spotify version? To check the latter, just head... /AU 2: over to Your Library > Settings > About. While you're at it, could you also DM us your account's email address? /AU user: It’s on my iPhone 8 agent: 1: Thanks. Can you also fire over the other details we've asked including your account's email? To check your iOS version, just head... /AU 2: over to your phone's Settings > General > About. As for your Spotify version, you can check it on your app's Settings > About /AU ### Response: Customer is complaining about the Spotify where they are unable to play more than one song without pausing on its own and this is going on for a month now. Agent updates to send the details they have asked including their account email and for the spotify version, they can check it on their app's settings.

user: kindly help me my line 0726668629 doesn't connect data bundles agent: Hi, your line is okay. You're unreachable for further instructions. Kindly restart your device and a test. user: am using single sim phone... have restarted but the problem persists am on now with this number.. 0704686497 agent: We have reset the line, restart your phone. Then go to settings, wireless and networks, mobile networks, network mode and ...... ...(ctd)..select WCDMA(3G). Hi, we have been in touch and advised. user: its now okay thank you agent: Cheers user: hello. why is it sambaza Internet doesn't work agent: Hey Giddy. The service is still available. Please see to see what you might be doing wrong. user: Sorry,request not completed.Minimum of 100 Bonga points is required before requesting Bonga points transfer. agent: You can transfer a minimum of 50 points and remain with a minimum of 50 for the transfer. 1/2 2/2 Also note if you have an outstanding Okoa Jahazi you cannot transfer or receive Bonga points.

Customer is requesting to help their line 0726668629 which is doesn't connect data bundles. Agent updates that the line has been reset and requests to restart their phone.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: kindly help me my line 0726668629 doesn't connect data bundles agent: Hi, your line is okay. You're unreachable for further instructions. Kindly restart your device and a test. user: am using single sim phone... have restarted but the problem persists am on now with this number.. 0704686497 agent: We have reset the line, restart your phone. Then go to settings, wireless and networks, mobile networks, network mode and ...... ...(ctd)..select WCDMA(3G). Hi, we have been in touch and advised. user: its now okay thank you agent: Cheers user: hello. why is it sambaza Internet doesn't work agent: Hey Giddy. The service is still available. Please see to see what you might be doing wrong. user: Sorry,request not completed.Minimum of 100 Bonga points is required before requesting Bonga points transfer. agent: You can transfer a minimum of 50 points and remain with a minimum of 50 for the transfer. 1/2 2/2 Also note if you have an outstanding Okoa Jahazi you cannot transfer or receive Bonga points. ### Response: Customer is requesting to help their line 0726668629 which is doesn't connect data bundles. Agent updates that the line has been reset and requests to restart their phone.

user: Hey you gotta fix these bugs where the show reverts to the segment just watched after the ads. #annoying agent: Yikes! Which device is this occurring on, Tony? For now, see if these steps help: user: two different AppleTV’s agent: Hm, that's definitely odd! What generation? Is all content affected? Try: or user: 4th Generation. Happened on multiple TV Shows. agent: Gotcha. If uninstalling/reinstalling our app doesn't help, please reach out by phone or chat here: user: reloaded the app yesterday. Literally just happened again watching The Goldbergs. agent: Thanks for the additional info. We'd like to investigate from our end next, so please call or chat with us when time permits.

Customer complaining that show reverts to the segment just watched after the ads. Agent suggests that uninstalling /reinstalling app doesn't help please reach out by phone or chat using URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey you gotta fix these bugs where the show reverts to the segment just watched after the ads. #annoying agent: Yikes! Which device is this occurring on, Tony? For now, see if these steps help: user: two different AppleTV’s agent: Hm, that's definitely odd! What generation? Is all content affected? Try: or user: 4th Generation. Happened on multiple TV Shows. agent: Gotcha. If uninstalling/reinstalling our app doesn't help, please reach out by phone or chat here: user: reloaded the app yesterday. Literally just happened again watching The Goldbergs. agent: Thanks for the additional info. We'd like to investigate from our end next, so please call or chat with us when time permits. ### Response: Customer complaining that show reverts to the segment just watched after the ads. Agent suggests that uninstalling /reinstalling app doesn't help please reach out by phone or chat using URL.

user: Yet again I am here for my appointment. No optician. Disgraceful. Second time. agent: Hi Ray, I am very sorry about this. Did you discuss this with the Opticians manager? - Allyn user: I will if they ever get in. I was told 29mins 12 mins ago. Disgraceful. agent: If you do not have any luck, please send us a DM with all the details and we will feed this back to their head office - Allyn user: I've sent a DM after the same happened last week. Promised to be called. Never was. Sent another today. No response. agent: Hi Ray, I can see that my colleagues are going to be replying to your DM soon - Allyn user: I've sent DMs with details agent: Hi Ray, please check your DM's Skye has responded to you (: - Rocsi user: Yes it says we missed the first 72 hours we promised by a week so wait another 72 hours. Not good enough is it? As timely as your opticians agent: I'm really sorry Ray, please be assured this wasn't intentional and has been escalated to the Regional Opticians Manager to investigate. user: I saw your optician arriving 20mins after my appointment time. Laid back strolling in late. No care for others time. Should be laid off agent: Hi Ray, as advised you'll receive a response within 72 hours. Many thanks - Laura

Customer is complaining that Opticians are not attending to him as per the appointment. Agent assures that it wasn't intentional and has been escalated to manager to investigate, also states that he will receive a response within 72 hours.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Yet again I am here for my appointment. No optician. Disgraceful. Second time. agent: Hi Ray, I am very sorry about this. Did you discuss this with the Opticians manager? - Allyn user: I will if they ever get in. I was told 29mins 12 mins ago. Disgraceful. agent: If you do not have any luck, please send us a DM with all the details and we will feed this back to their head office - Allyn user: I've sent a DM after the same happened last week. Promised to be called. Never was. Sent another today. No response. agent: Hi Ray, I can see that my colleagues are going to be replying to your DM soon - Allyn user: I've sent DMs with details agent: Hi Ray, please check your DM's Skye has responded to you (: - Rocsi user: Yes it says we missed the first 72 hours we promised by a week so wait another 72 hours. Not good enough is it? As timely as your opticians agent: I'm really sorry Ray, please be assured this wasn't intentional and has been escalated to the Regional Opticians Manager to investigate. user: I saw your optician arriving 20mins after my appointment time. Laid back strolling in late. No care for others time. Should be laid off agent: Hi Ray, as advised you'll receive a response within 72 hours. Many thanks - Laura ### Response: Customer is complaining that Opticians are not attending to him as per the appointment. Agent assures that it wasn't intentional and has been escalated to manager to investigate, also states that he will receive a response within 72 hours.

user: Another fail. Sat in living room, when an email comes through to say 'sorry we missed you'. No doorbell ring, no knock, no phonecall, no card through the door. Not sure I believe you were here! please use a real courier! agent: Hi Sharon, I am very sorry to hear of these issues you are experiencing. If you can DM us your order number, we can see what we can do. - PD user: Just done it, thanks Have sent you the order number. Is this being redelivered today? Will the delivery person ACTUALLY ring the doorbell? agent: Hi Sharon, did you used the tracking number provided to rearrange delivery for today? - Ric user: No cos the email says it'll be redelivered today... But then the email also said they came to our door. .. But there's no update to the tracking Just realised the delivery was supposed to be with us by 9pm and the notification of missed delivery was at 9:02. I suspect he just couldn't be bothered after missing the deadline! agent: We have had some issues with the deliveries that were supposed to go out, this will be with you tomorrow- sorry for an inconvinience caused user: Tomorrow I'm no here. Today I am here. Yesterday I was here. Have just downloaded Yodel app, and it says today. Is it lying again then? agent: Hi, can you DM the name and full address on the order please? Amy

Customer is complaining about the delayed delivery and false email about failed attempt to deliver. Agent is stating that they had some issues with the scheduled delivery but will be delivered on the next day.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Another fail. Sat in living room, when an email comes through to say 'sorry we missed you'. No doorbell ring, no knock, no phonecall, no card through the door. Not sure I believe you were here! please use a real courier! agent: Hi Sharon, I am very sorry to hear of these issues you are experiencing. If you can DM us your order number, we can see what we can do. - PD user: Just done it, thanks Have sent you the order number. Is this being redelivered today? Will the delivery person ACTUALLY ring the doorbell? agent: Hi Sharon, did you used the tracking number provided to rearrange delivery for today? - Ric user: No cos the email says it'll be redelivered today... But then the email also said they came to our door. .. But there's no update to the tracking Just realised the delivery was supposed to be with us by 9pm and the notification of missed delivery was at 9:02. I suspect he just couldn't be bothered after missing the deadline! agent: We have had some issues with the deliveries that were supposed to go out, this will be with you tomorrow- sorry for an inconvinience caused user: Tomorrow I'm no here. Today I am here. Yesterday I was here. Have just downloaded Yodel app, and it says today. Is it lying again then? agent: Hi, can you DM the name and full address on the order please? Amy ### Response: Customer is complaining about the delayed delivery and false email about failed attempt to deliver. Agent is stating that they had some issues with the scheduled delivery but will be delivered on the next day.

user: any reason why my live TV skips so much? Are you still in Beta testing?? ? agent: Oh no! Which device do you use? Noticing this w/a certain channel? For now, try a quick reboot of your device+modem/router. user: chromecast from Android. agent: Got it. Please try: --particularly power cycling your equipment. Is there any improvement after? user: actually, yes there seems to be! Thanks! agent: We're glad to hear it! If we can ever help with anything else, we're just a tweet away! user: sadly, the improvement only lasted a moment. 🙁 agent: Oh no! Are you noticing this w/a certain channel? Please double-check your speeds are meeting our reqs:

The customer is complaining that their tv was skipping and its supports chrome cast from android. The agent asked to reboot the device once along with the router or modem.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: any reason why my live TV skips so much? Are you still in Beta testing?? ? agent: Oh no! Which device do you use? Noticing this w/a certain channel? For now, try a quick reboot of your device+modem/router. user: chromecast from Android. agent: Got it. Please try: --particularly power cycling your equipment. Is there any improvement after? user: actually, yes there seems to be! Thanks! agent: We're glad to hear it! If we can ever help with anything else, we're just a tweet away! user: sadly, the improvement only lasted a moment. 🙁 agent: Oh no! Are you noticing this w/a certain channel? Please double-check your speeds are meeting our reqs: ### Response: The customer is complaining that their tv was skipping and its supports chrome cast from android. The agent asked to reboot the device once along with the router or modem.

user: if my flight boards at 720 how early do I have to be there to check luggage I think I may be out of luck agent: Hi, Stacy. You need to be at the airport at least 2 hours prior to departure. *TJH user: I’m on dL 2641 and I’m going to miss my flight due to traffic can you help to get me rescheduled on the next flight? agent: I'll be able to do confirm on DL2572, which is scheduled to leave a 9:00 AM for $75. *TJH user: I’m still in stand still traffic and I’m afraid I will miss that one too. Can you confirm on the next flight? The fee is fine agent: Oh, no! There is one at 10:00, 11:21 or at 12:27, which one would work better for you? *TJH user: I know ... crazy..1121 is probably the safest bet the way this morning is going. Thank you for all of your help TJH! Delta always is so helpful agent: You're most welcome. Please DM your phone number. I'd be glad to give you a call and set it up for you. *TJH user: I sent it .. please let me know if you didn’t get it. Thanks again agent: Got it! *TJH

Customer enquires about the Delta Flight timings reschedules. Agent updated all the timings of the Flight which is convenient for the customer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: if my flight boards at 720 how early do I have to be there to check luggage I think I may be out of luck agent: Hi, Stacy. You need to be at the airport at least 2 hours prior to departure. *TJH user: I’m on dL 2641 and I’m going to miss my flight due to traffic can you help to get me rescheduled on the next flight? agent: I'll be able to do confirm on DL2572, which is scheduled to leave a 9:00 AM for $75. *TJH user: I’m still in stand still traffic and I’m afraid I will miss that one too. Can you confirm on the next flight? The fee is fine agent: Oh, no! There is one at 10:00, 11:21 or at 12:27, which one would work better for you? *TJH user: I know ... crazy..1121 is probably the safest bet the way this morning is going. Thank you for all of your help TJH! Delta always is so helpful agent: You're most welcome. Please DM your phone number. I'd be glad to give you a call and set it up for you. *TJH user: I sent it .. please let me know if you didn’t get it. Thanks again agent: Got it! *TJH ### Response: Customer enquires about the Delta Flight timings reschedules. Agent updated all the timings of the Flight which is convenient for the customer.

user: End of 5p bags only option is 10p Bag for Life. +Plastic in a BfL so more polution. But ⬆️ profits?👏🏻#puttingprofits1st #bagtossers agent: Following a successful trial we've decided to remove all single-use carrier bags, & instead offer our customers a new Bag for Life at 10p. During the trial, we found that our customers bought significantly fewer bags, with sales reduced by 25% in trial stores.2/6 The feedback we received was that our Bag for Life, which is made from 94% recycled plastic helped them to move to re-usable bags. 3/6 The other great news is money from the new Bag for Life will go to continue to support thousands of community projects across the country! Customers can vote for their favourite local schemes in-store by picking up a blue token at the checkout. 5/6 We've already given more than £33 million to over 6400 local community projects in the last 2 years! TY - Jayne 6/6

The customer saying that the plastic in a Bfl is so more pollution and now the company is able to profit on remaining 75% of sales. The agent is replying that they are trying to remove all single use carrier bags and offering customers a bag at 10p.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: End of 5p bags only option is 10p Bag for Life. +Plastic in a BfL so more polution. But ⬆️ profits?👏🏻#puttingprofits1st #bagtossers agent: Following a successful trial we've decided to remove all single-use carrier bags, & instead offer our customers a new Bag for Life at 10p. During the trial, we found that our customers bought significantly fewer bags, with sales reduced by 25% in trial stores.2/6 The feedback we received was that our Bag for Life, which is made from 94% recycled plastic helped them to move to re-usable bags. 3/6 The other great news is money from the new Bag for Life will go to continue to support thousands of community projects across the country! Customers can vote for their favourite local schemes in-store by picking up a blue token at the checkout. 5/6 We've already given more than £33 million to over 6400 local community projects in the last 2 years! TY - Jayne 6/6 ### Response: The customer saying that the plastic in a Bfl is so more pollution and now the company is able to profit on remaining 75% of sales. The agent is replying that they are trying to remove all single use carrier bags and offering customers a bag at 10p.

user: please can you advise why the 10:38 from Liverpool to Euston is still sitting at Lime Street? How long until we leave? agent: Apologies Peter, this is due to a signalling failure I'm afraid but we hope to have you on the move asap user: How do I get the cost of my ticket back thanks agent: If you haven't travelled then it's via point of purchase otherwise it's user: How do I get a refund for the useless WIFI one just paid £5 to use? And the plug socket in my table doesn’t work This is pathetic, 40 minute delays, no WiFi even though I’ve paid £5 and now I can’t charge my phone agent: 1/2 Hi Peter, sorry to hear this. Please speak to staff as they should be able to reset the sockets for you. 2/2 Have you been able to connect to the Wi-Fi at all? You can claim via __email__ user: Connected and every time I open bt sports it freezes And I’ve tried other streams and the same happens, either freezes or won’t open agent: We don't support streaming Peter. user: Then maybe that should be made clear. Also as I have the BT Sports App that should work properly and it doesn’t as the WiFi is so poor agent: We do when you purchase it user: That never appeared! Also why advertise BEAM “stream hundreds of hours of TV episodes & Movies for free” agent: Sorry to hear that Peter. You can watch movies and TV shows via our BEAM app, as this works on a separate network to our wifi

Customer is complaining about the inconvenience like no travelling on time and no proper wifi and ask for the refund of ticket money. Agent provided the URL and BEAM app where customer can watch movies and resolved the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: please can you advise why the 10:38 from Liverpool to Euston is still sitting at Lime Street? How long until we leave? agent: Apologies Peter, this is due to a signalling failure I'm afraid but we hope to have you on the move asap user: How do I get the cost of my ticket back thanks agent: If you haven't travelled then it's via point of purchase otherwise it's user: How do I get a refund for the useless WIFI one just paid £5 to use? And the plug socket in my table doesn’t work This is pathetic, 40 minute delays, no WiFi even though I’ve paid £5 and now I can’t charge my phone agent: 1/2 Hi Peter, sorry to hear this. Please speak to staff as they should be able to reset the sockets for you. 2/2 Have you been able to connect to the Wi-Fi at all? You can claim via __email__ user: Connected and every time I open bt sports it freezes And I’ve tried other streams and the same happens, either freezes or won’t open agent: We don't support streaming Peter. user: Then maybe that should be made clear. Also as I have the BT Sports App that should work properly and it doesn’t as the WiFi is so poor agent: We do when you purchase it user: That never appeared! Also why advertise BEAM “stream hundreds of hours of TV episodes & Movies for free” agent: Sorry to hear that Peter. You can watch movies and TV shows via our BEAM app, as this works on a separate network to our wifi ### Response: Customer is complaining about the inconvenience like no travelling on time and no proper wifi and ask for the refund of ticket money. Agent provided the URL and BEAM app where customer can watch movies and resolved the issue.

user: I'm never buying from a third party seller on again. I took a chance on one that had 99% feedback and they're trying to pull a fast one on me. agent: Hi, I'm sorry to hear this. Without giving any personal information, can you tell us what problem you're having? user: Hi PJ. I ordered a laptop from a 3rd party seller. They sent the right kind of laptop but it's lacking features that was in the description: suppose to be a 2 n 1 laptop meaning it's suppose have a touchscreen and fold into a tablet. The laptop they sent (cont) (Cont) lacked those features. I tried contacting the seller, they didn't reply. I submitted a claim, they finally replied saying they would give me a refund after they sent this laptop back, which is no bueno. I'm currently a student taking online classes and I need (cont) (Cont) a computer of some kind, so going through all the steps of sending the laptop back, waiting for my refund to be available, and then ording a new laptop and waiting for it get here will take too much time. I just want them to send the right computer I ordered. (Cont) I think I can mange sending them this one back first and waiting for the correct one. If you can help getting me the laptop I ordered, that would be amazing. agent: Hello! Apologies for the trouble this has caused. When did you file the claim? user: It was yesterday and I received the reply like an hour ago agent: Have you replied to the seller expressing your concerns about returning the laptop? Have you also asked if they are able to send the correct laptop out? - Jenna C. user: Another representative (Jet N.) has emailed them on my behalf, but if it's gonna be like last time, I'm not expecting a speedy reply. agent: We allow seller's 2 business days to reply. Keep us posted! user: Also, I just want to let y'all know, all my anger and frustration is directed at this seller and not y'all. Amazon has actually been nice, professional , and helpful in trying to help me. agent: Not a problem at all! We completely understand the frustration when problems occur! Let us know if you are able to get a resolution with the seller. - Jenna C.

Customer ordered a laptop from 3rd party seller and they sent the laptop but its lack of features disappointed him. Agent updated that we will allow seller's 2 business days to reply and informed the customer to update once he get resolution with the seller.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I'm never buying from a third party seller on again. I took a chance on one that had 99% feedback and they're trying to pull a fast one on me. agent: Hi, I'm sorry to hear this. Without giving any personal information, can you tell us what problem you're having? user: Hi PJ. I ordered a laptop from a 3rd party seller. They sent the right kind of laptop but it's lacking features that was in the description: suppose to be a 2 n 1 laptop meaning it's suppose have a touchscreen and fold into a tablet. The laptop they sent (cont) (Cont) lacked those features. I tried contacting the seller, they didn't reply. I submitted a claim, they finally replied saying they would give me a refund after they sent this laptop back, which is no bueno. I'm currently a student taking online classes and I need (cont) (Cont) a computer of some kind, so going through all the steps of sending the laptop back, waiting for my refund to be available, and then ording a new laptop and waiting for it get here will take too much time. I just want them to send the right computer I ordered. (Cont) I think I can mange sending them this one back first and waiting for the correct one. If you can help getting me the laptop I ordered, that would be amazing. agent: Hello! Apologies for the trouble this has caused. When did you file the claim? user: It was yesterday and I received the reply like an hour ago agent: Have you replied to the seller expressing your concerns about returning the laptop? Have you also asked if they are able to send the correct laptop out? - Jenna C. user: Another representative (Jet N.) has emailed them on my behalf, but if it's gonna be like last time, I'm not expecting a speedy reply. agent: We allow seller's 2 business days to reply. Keep us posted! user: Also, I just want to let y'all know, all my anger and frustration is directed at this seller and not y'all. Amazon has actually been nice, professional , and helpful in trying to help me. agent: Not a problem at all! We completely understand the frustration when problems occur! Let us know if you are able to get a resolution with the seller. - Jenna C. ### Response: Customer ordered a laptop from 3rd party seller and they sent the laptop but its lack of features disappointed him. Agent updated that we will allow seller's 2 business days to reply and informed the customer to update once he get resolution with the seller.

user: remind my again why I pay £80 a year for next day delivery, just for you to change the delivery date on me for no reason.. agent: Hi, sorry to hear about the delay. What information is available in the tracking: user: I don't understand.. the intended information I have is the 'estimated' delivery date!! Which, before this morning was a 'guarenteed' delivery date of TODAY! NOT IN 2-3 DAYS TIME agent: Has the order been marked as dispatched yet? user: Yes. But not out for delivery it was marked as dispatch really early YESTERDAY! ! agent: What is the estimated delivery date that was given to you now? Did you get any emails advising of a possible delay? user: Ordered it Tuesday, had GUARANTEED delivery date of 16th November (today) for it to be changed to an ESTIMATED delivery date of 16th-20th of November! And not that I know of. agent: We would always aim to deliver your parcel on the date you were originally given. Orders can go out for delivery later on in a day and be delivered that same day. Can you see who is the carrier? user: Yeah but it's not looking likely it'll be delivered today or the delivery date wouldn't be changed from today to anytime between today and Saturday. And no. I have no idea who the carrier is. agent: You can check who the carrier is here: . Click 'Track Package' and the carrier details and current tracking information will be displayed. user: It just says amazing shipping then underneath it says this "Parcel has been handed over to the carrier and is in transit" It has said that since early morning yesterday. agent: Hi, sorry to hear about the change in your delivery dates. We would expect you to receive your order by your revised delivery date. Let us know if your parcel has not arrived by the date provided to you. user: NO! THAT ISN'T THE POINT! MY POINT IS I PAY 80 FUCKING POUND A YEAR TO GET NEXT DAY DELIVERY!! THE DATE SHOULDN'T BE FUCKING CHANGED IN THE FIRST PLACE! agent: I'm very sorry to hear about your order being delayed. We'd like to look into this and available options with you. Please get in touch with us here:

Customer is frustrated that delivery is not has been done on time even after paying and estimation of the product. Agent apologised for the delay and given the URL to be in touch with to make delivery of parcel.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: remind my again why I pay £80 a year for next day delivery, just for you to change the delivery date on me for no reason.. agent: Hi, sorry to hear about the delay. What information is available in the tracking: user: I don't understand.. the intended information I have is the 'estimated' delivery date!! Which, before this morning was a 'guarenteed' delivery date of TODAY! NOT IN 2-3 DAYS TIME agent: Has the order been marked as dispatched yet? user: Yes. But not out for delivery it was marked as dispatch really early YESTERDAY! ! agent: What is the estimated delivery date that was given to you now? Did you get any emails advising of a possible delay? user: Ordered it Tuesday, had GUARANTEED delivery date of 16th November (today) for it to be changed to an ESTIMATED delivery date of 16th-20th of November! And not that I know of. agent: We would always aim to deliver your parcel on the date you were originally given. Orders can go out for delivery later on in a day and be delivered that same day. Can you see who is the carrier? user: Yeah but it's not looking likely it'll be delivered today or the delivery date wouldn't be changed from today to anytime between today and Saturday. And no. I have no idea who the carrier is. agent: You can check who the carrier is here: . Click 'Track Package' and the carrier details and current tracking information will be displayed. user: It just says amazing shipping then underneath it says this "Parcel has been handed over to the carrier and is in transit" It has said that since early morning yesterday. agent: Hi, sorry to hear about the change in your delivery dates. We would expect you to receive your order by your revised delivery date. Let us know if your parcel has not arrived by the date provided to you. user: NO! THAT ISN'T THE POINT! MY POINT IS I PAY 80 FUCKING POUND A YEAR TO GET NEXT DAY DELIVERY!! THE DATE SHOULDN'T BE FUCKING CHANGED IN THE FIRST PLACE! agent: I'm very sorry to hear about your order being delayed. We'd like to look into this and available options with you. Please get in touch with us here: ### Response: Customer is frustrated that delivery is not has been done on time even after paying and estimation of the product. Agent apologised for the delay and given the URL to be in touch with to make delivery of parcel.

user: Disappointed as a loyal Platinum customer for 10+ years couldn't get through at 8.00am and online. Maybe time to look at other networks! agent: Oh no, have you managed to get through now Michael? Keep trying, we wouldn't want to lose you user: I can’t get through even on 402 and no point online with 6+ weeks for delivery now. Won’t even let me go through to disconnections. Appreciate its a busy morning but its ridiculous can’t even leave ... help! Missed a call from O2 as was in a meeting. Can you please call as yet again I couldn't connect with anyone! agent: Sorry for the wait, Michael. What happened when you tried to pre-order online? user: Errored out then when coming back wait was getting longer. Then showing 6+ weeks delay. Anyway can I just get someone to contact me now... So I can discuss moving both my lines! As a platinum customer I get zero perks and poor service. Not on! agent: So we can help further, please drop us a DM with your O2 mobile number, Michael >

Customer is disappointed with network issue. Agent request customer to DM with his O2 mobile number.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Disappointed as a loyal Platinum customer for 10+ years couldn't get through at 8.00am and online. Maybe time to look at other networks! agent: Oh no, have you managed to get through now Michael? Keep trying, we wouldn't want to lose you user: I can’t get through even on 402 and no point online with 6+ weeks for delivery now. Won’t even let me go through to disconnections. Appreciate its a busy morning but its ridiculous can’t even leave ... help! Missed a call from O2 as was in a meeting. Can you please call as yet again I couldn't connect with anyone! agent: Sorry for the wait, Michael. What happened when you tried to pre-order online? user: Errored out then when coming back wait was getting longer. Then showing 6+ weeks delay. Anyway can I just get someone to contact me now... So I can discuss moving both my lines! As a platinum customer I get zero perks and poor service. Not on! agent: So we can help further, please drop us a DM with your O2 mobile number, Michael > ### Response: Customer is disappointed with network issue. Agent request customer to DM with his O2 mobile number.

user: staying with you in Glasgow at the airport. It's a good job your chef is accommodating as you menu has nothing for vegans! 1/2 agent: 1/2 I'm sorry to hear this. I called the hotel and informed them of your concern. They will be reaching out to you shortly to 2/2 discuss this further. Thanks for your time. user: The chef has been amazing and made something the prob is your menu which I guess is compan_ standard? ! agent: Thanks for your feedback. Rest assured it has been shared with the hotel mgmt and all concerned parties for future reference. user: Are the menus standard across all the hotels? agent: The hotel management determines and selects their restaurant menu. This is not standard to all Holiday Inn hotels. Thanks user: Good to know I stay with you regularly. Staff have been excellent btw agent: Thanks for your kind words towards our staff. The pleasure is ours to have you stay with us.

Customer is complaining about the menu in the hotel. Agent replied the this issue is forwarded to hotel management and concern parties for future reference.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: staying with you in Glasgow at the airport. It's a good job your chef is accommodating as you menu has nothing for vegans! 1/2 agent: 1/2 I'm sorry to hear this. I called the hotel and informed them of your concern. They will be reaching out to you shortly to 2/2 discuss this further. Thanks for your time. user: The chef has been amazing and made something the prob is your menu which I guess is compan_ standard? ! agent: Thanks for your feedback. Rest assured it has been shared with the hotel mgmt and all concerned parties for future reference. user: Are the menus standard across all the hotels? agent: The hotel management determines and selects their restaurant menu. This is not standard to all Holiday Inn hotels. Thanks user: Good to know I stay with you regularly. Staff have been excellent btw agent: Thanks for your kind words towards our staff. The pleasure is ours to have you stay with us. ### Response: Customer is complaining about the menu in the hotel. Agent replied the this issue is forwarded to hotel management and concern parties for future reference.

user: hi, Spotify isn’t set on offline but every time I’m not on WiFi it says “Spotify is offline” but my data is activate agent: Hey Camille, that doesn't sound right. What device, operating system, and version of Spotify is this happening on? We'll lend a hand /SY user: iPhone 6, iOS 11.0.3 agent: 1: Thanks! Just to check, are you only getting the issue when you're on 3G/4G? 2: If you're getting any error messages, can you send us a screenshot for us to check? /SY user: Yes, when I’m on WiFi it’s working I’m not on WiFi but on 4g so it should work And this is not set offline agent: Thanks for the info. Can you try giving your iPhone a quick restart? Let us know if it make any difference /SY user: It’s working now, thanks agent: You're welcome! If you ever need anything else, just shout and we'll come running 🏃 /KL

The customer is facing an issue with spotify and says its resolved after restarting the device. The agent asks for device, OS and spotify vesion info and asks to restart the device.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi, Spotify isn’t set on offline but every time I’m not on WiFi it says “Spotify is offline” but my data is activate agent: Hey Camille, that doesn't sound right. What device, operating system, and version of Spotify is this happening on? We'll lend a hand /SY user: iPhone 6, iOS 11.0.3 agent: 1: Thanks! Just to check, are you only getting the issue when you're on 3G/4G? 2: If you're getting any error messages, can you send us a screenshot for us to check? /SY user: Yes, when I’m on WiFi it’s working I’m not on WiFi but on 4g so it should work And this is not set offline agent: Thanks for the info. Can you try giving your iPhone a quick restart? Let us know if it make any difference /SY user: It’s working now, thanks agent: You're welcome! If you ever need anything else, just shout and we'll come running 🏃 /KL ### Response: The customer is facing an issue with spotify and says its resolved after restarting the device. The agent asks for device, OS and spotify vesion info and asks to restart the device.

user: please could you tell me if your squires gate store in Blackpool Lancashire accepts Apple Pay . Thanks agent: Hi Roxanne, we do not accept the Apple Pay at the moment. Is that ok? Parm user: Ah I have something reserved and My bank card is snapped so I only have Apple Pay agent: Hey, we should be able to extend your reservation for a couple of days? If you would like me to do this please DM your reservation number. Natalie user: I'm just thinking I can pay online to collect but will they accept the card as proof if it is snapped in half ? agent: Hey, if you pay online for Fast Track collection you will receive an FT number and PIN via text/email and that is all you will need to collect. You will not need your card as proof. I hope this helps. Natalie user: ive been trying to ring the argos store inside sainsburys at blackpool for 30 mins but no one seems to be answering agent: Hi Roxanne. The store may be busy. - molly

Customer asking agent that if its there any option for apple pay transaction. Agent provides information regarding fast tract collection.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: please could you tell me if your squires gate store in Blackpool Lancashire accepts Apple Pay . Thanks agent: Hi Roxanne, we do not accept the Apple Pay at the moment. Is that ok? Parm user: Ah I have something reserved and My bank card is snapped so I only have Apple Pay agent: Hey, we should be able to extend your reservation for a couple of days? If you would like me to do this please DM your reservation number. Natalie user: I'm just thinking I can pay online to collect but will they accept the card as proof if it is snapped in half ? agent: Hey, if you pay online for Fast Track collection you will receive an FT number and PIN via text/email and that is all you will need to collect. You will not need your card as proof. I hope this helps. Natalie user: ive been trying to ring the argos store inside sainsburys at blackpool for 30 mins but no one seems to be answering agent: Hi Roxanne. The store may be busy. - molly ### Response: Customer asking agent that if its there any option for apple pay transaction. Agent provides information regarding fast tract collection.

user: Why did my phone turn to shit after all these recent updates? 🤔 agent: We want your iPhone running great, too. What obstacles are you facing that we can help with today? user: Battery dies fast as hell now. Phone always is freezing up and I end up having to wait like 15 minutes for it to get unfreeze agent: Got it. Which iPhone and iOS version are you using under Settings > General > About? user: 7 Plus and 11.0.3 agent: Install our newest iOS 11.1 update to help: Let us know if this helps improve these issues.

Customer is complaining about the iPhone that battery dies fast and phone always is freezing up and end up having to wait like 15 minutes for it to get unfreeze. Agent says to install newest IOS 11.1 updates to help :URL let knows if this helps improves these issues.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Why did my phone turn to shit after all these recent updates? 🤔 agent: We want your iPhone running great, too. What obstacles are you facing that we can help with today? user: Battery dies fast as hell now. Phone always is freezing up and I end up having to wait like 15 minutes for it to get unfreeze agent: Got it. Which iPhone and iOS version are you using under Settings > General > About? user: 7 Plus and 11.0.3 agent: Install our newest iOS 11.1 update to help: Let us know if this helps improve these issues. ### Response: Customer is complaining about the iPhone that battery dies fast and phone always is freezing up and end up having to wait like 15 minutes for it to get unfreeze. Agent says to install newest IOS 11.1 updates to help :URL let knows if this helps improves these issues.

user: Nobody can figure out how to turn my trial account into a paying biz advanced plan. Maybe you can? agent: Hey Keith, thanks for checking with us - As long as you don’t cancel your trial, it will automatically convert into an annual or monthly Business subscription (whatever you selected upon setting up your trial), so no need to worry about making any manual changes yourself... 1/2 ...during this time. Hope this helps clarify! 🙂 2/2 user: I want to cancel my trial and upgrade to a full plan, since I need more storage. :) I tried to do it through the portal and it won’t let me. I even included screenshots in the Ticket #7288583, which hasn’t got a reply since 4:12am yesterday. agent: Hi again, we’ve located your ticket on the system and can see that you are already in communication with an agent. As this is related to sensitive account details, we’ve advised them in relation to this matter and they’ll be investigating the options further. user: I’d just love to get a response.. since its been over a day and I thought Biz support was quicker? agent: Hi again, we do understand how you feel. We’ve prioritized the ticket to expedite matters for your benefit. user: I finally just called support.. and they’re telling me they can’t do anything and I have to wait out the 30 day trial.. thats crazy! I’ve never heard of a company *refusing* to take my money like this. agent: Hi Keith, after following up on your last conversation, we can see that your case has been sent to our specialist team in order to assist you accordingly. Thanks!

Customer wants to cancel his trip and upgrade to full plan. Agent informed that as long as yoy don't cancel the trip it automatically converted into an annual or monthly and informed that the case has been sent to their specialist team in order to assist.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Nobody can figure out how to turn my trial account into a paying biz advanced plan. Maybe you can? agent: Hey Keith, thanks for checking with us - As long as you don’t cancel your trial, it will automatically convert into an annual or monthly Business subscription (whatever you selected upon setting up your trial), so no need to worry about making any manual changes yourself... 1/2 ...during this time. Hope this helps clarify! 🙂 2/2 user: I want to cancel my trial and upgrade to a full plan, since I need more storage. :) I tried to do it through the portal and it won’t let me. I even included screenshots in the Ticket #7288583, which hasn’t got a reply since 4:12am yesterday. agent: Hi again, we’ve located your ticket on the system and can see that you are already in communication with an agent. As this is related to sensitive account details, we’ve advised them in relation to this matter and they’ll be investigating the options further. user: I’d just love to get a response.. since its been over a day and I thought Biz support was quicker? agent: Hi again, we do understand how you feel. We’ve prioritized the ticket to expedite matters for your benefit. user: I finally just called support.. and they’re telling me they can’t do anything and I have to wait out the 30 day trial.. thats crazy! I’ve never heard of a company *refusing* to take my money like this. agent: Hi Keith, after following up on your last conversation, we can see that your case has been sent to our specialist team in order to assist you accordingly. Thanks! ### Response: Customer wants to cancel his trip and upgrade to full plan. Agent informed that as long as yoy don't cancel the trip it automatically converted into an annual or monthly and informed that the case has been sent to their specialist team in order to assist.

user: I need help!! ! agent: I’d be happy to help! What are you needing assistance with? user: My sisters account has been locked as it has been linked to an account with a negative balance though this is not possible!! ! agent: We’d be happy to look into it further. Have your sister call in or reach out to us here or on Facebook. user: She don’t have twitter and your call centers have been ABSOLUTELY useless agent: Calling in will be the fastest way to resolve any issues or if she has a Facebook acct she can reach out to us there. Thanks! M user: Called in 4 times now with no resolve this is ABSOLUTELY disgusting agent: 2/2 Facebook by visiting or she can email us at __email__. We'll be happy to talk with her. Sorry to hear you're still having trouble. We won't be able to discuss your sister's account, but she can also contact us on 1/2

The customer have a big problem. The agent tried to solve the problem and offers choices to the customer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I need help!! ! agent: I’d be happy to help! What are you needing assistance with? user: My sisters account has been locked as it has been linked to an account with a negative balance though this is not possible!! ! agent: We’d be happy to look into it further. Have your sister call in or reach out to us here or on Facebook. user: She don’t have twitter and your call centers have been ABSOLUTELY useless agent: Calling in will be the fastest way to resolve any issues or if she has a Facebook acct she can reach out to us there. Thanks! M user: Called in 4 times now with no resolve this is ABSOLUTELY disgusting agent: 2/2 Facebook by visiting or she can email us at __email__. We'll be happy to talk with her. Sorry to hear you're still having trouble. We won't be able to discuss your sister's account, but she can also contact us on 1/2 ### Response: The customer have a big problem. The agent tried to solve the problem and offers choices to the customer.

user: Hey Check out my result! #speedtest - I pay for 100/100 . Help please? agent: That's not good. Are testing from a wired or wireless device? user: Thanks for the response! It's via wifi - tested in different areas of the house and speeds vary dramatically. Quickest I've got is 34 down agent: Are you able to test the speed on a wired device? user: Wired: 98.15 down / 71.56 up . Might be wifi broadcasting? Using WRT 3200 ACM router . Back to original wifi situation - Now 9.87 down , 11.85 up . This is all over the place and not consistent service? agent: What model router are you using? user: WRT 3200 ACM by Linksys agent: We do not support 3rd party routers, do you have a Verizon Router? user: I thought you did? and agent: We are not able to troubleshoot third party devices, to determine if the issue is with the network we need to have our router connected. user: Totally understand that piece - this issue actually happened previously when I had my VZ router only. I'm based in Peekskill, NY. agent: Are you able to connect our Verizon router or bypass the router and connect directly to your device? user: No VZ router on the property sadly agent: If you hardwire in, everything is good and there are no speed issues. That means the signal we are providing is good. Once you use the 3rd party router and WiFi connect your speed drops. There is nothing we can do unless you have our router. Have you tried contacting Linksys?

Customer is asking to check the speed test for which he pay 100. Agent says that nothing can do unless have their router.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey Check out my result! #speedtest - I pay for 100/100 . Help please? agent: That's not good. Are testing from a wired or wireless device? user: Thanks for the response! It's via wifi - tested in different areas of the house and speeds vary dramatically. Quickest I've got is 34 down agent: Are you able to test the speed on a wired device? user: Wired: 98.15 down / 71.56 up . Might be wifi broadcasting? Using WRT 3200 ACM router . Back to original wifi situation - Now 9.87 down , 11.85 up . This is all over the place and not consistent service? agent: What model router are you using? user: WRT 3200 ACM by Linksys agent: We do not support 3rd party routers, do you have a Verizon Router? user: I thought you did? and agent: We are not able to troubleshoot third party devices, to determine if the issue is with the network we need to have our router connected. user: Totally understand that piece - this issue actually happened previously when I had my VZ router only. I'm based in Peekskill, NY. agent: Are you able to connect our Verizon router or bypass the router and connect directly to your device? user: No VZ router on the property sadly agent: If you hardwire in, everything is good and there are no speed issues. That means the signal we are providing is good. Once you use the 3rd party router and WiFi connect your speed drops. There is nothing we can do unless you have our router. Have you tried contacting Linksys? ### Response: Customer is asking to check the speed test for which he pay 100. Agent says that nothing can do unless have their router.

user: 16:43 from Euston to Edinburgh. Seriously guys turn down the a/c in the quiet carriage 'G'. #winter agent: Hi Jasmine, please speak to the onboard team and they should be able to adjust the temperature for you user: Not worth risking my seat as I was stood up from Bham to Euston this morning and seat reservations aren't showing on here atm. agent: The team should be making their way through during the journey user: Not so far ☹️ I'm off in half an hour. Quiet coach = less hot air 😂 agent: Apologies Jasmin, we hope it cools down onboard for you user: Also late so I've missed my connection 😡😡😡 agent: Sorry to hear this, Jasmin. Please speak to station staff who will be able to validate your ticket for the next service for you

Customer request to turn down the A/C in the quite carriage G. Agent directs customer to speak to station staff to validate his ticket for the next service.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 16:43 from Euston to Edinburgh. Seriously guys turn down the a/c in the quiet carriage 'G'. #winter agent: Hi Jasmine, please speak to the onboard team and they should be able to adjust the temperature for you user: Not worth risking my seat as I was stood up from Bham to Euston this morning and seat reservations aren't showing on here atm. agent: The team should be making their way through during the journey user: Not so far ☹️ I'm off in half an hour. Quiet coach = less hot air 😂 agent: Apologies Jasmin, we hope it cools down onboard for you user: Also late so I've missed my connection 😡😡😡 agent: Sorry to hear this, Jasmin. Please speak to station staff who will be able to validate your ticket for the next service for you ### Response: Customer request to turn down the A/C in the quite carriage G. Agent directs customer to speak to station staff to validate his ticket for the next service.

user: has supreme court passed an order to link aadhar wid mobile no. ? agent: As it is made mandatory by DOT to link aadhar card,Please click the following link for more info user: Is DOT bigger than supreme court of INDIA?? ? agent: Please DM us your idea contact nos.and we will surely address it. user: Y DM... Lets talk publically.... As u guys keep on sending aadhar SMS's wid a warning that no. Will b disconnected by evening agent: Please share your number so, we can check whether your reverification is completed or not? As it mandatory. user: Verification has not been done... FYI its not mandatory by supreme court which is above all agent: Greetings for the Day! This is with reference to your query regarding Aadhaar based Reverification. As instructed by the Government of India, it is now mandatory to link your mobile number with your Aadhaar. 2/3 Regards, Vicky 3/3

Customer esquires about linking Aadhaar with mobile number. Agent informs customer that as instructed by the Government of India, it is now mandatory to link mobile number with your Aadhaar.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: has supreme court passed an order to link aadhar wid mobile no. ? agent: As it is made mandatory by DOT to link aadhar card,Please click the following link for more info user: Is DOT bigger than supreme court of INDIA?? ? agent: Please DM us your idea contact nos.and we will surely address it. user: Y DM... Lets talk publically.... As u guys keep on sending aadhar SMS's wid a warning that no. Will b disconnected by evening agent: Please share your number so, we can check whether your reverification is completed or not? As it mandatory. user: Verification has not been done... FYI its not mandatory by supreme court which is above all agent: Greetings for the Day! This is with reference to your query regarding Aadhaar based Reverification. As instructed by the Government of India, it is now mandatory to link your mobile number with your Aadhaar. 2/3 Regards, Vicky 3/3 ### Response: Customer esquires about linking Aadhaar with mobile number. Agent informs customer that as instructed by the Government of India, it is now mandatory to link mobile number with your Aadhaar.

user: I will try this... I do recall you guys having a much better app before.. I used to use it. agent: You can us Spotify Connect to control your tunes across any available device. Find out more here: /QI user: guys come on.... i don't that that option on my app.... thats why i said it sucks lol... pretty poor experience so far i must say. agent: We appreciate your thoughts. On the other hand, can you try reinstaliing the app? Just follow the steps here: /PL user: Yeah yeah but I have a Windows phone lol... This whole groove to spoitify thing really starting to piss me off.... agent: We understand. We've sent you more info on this via DM. Let's continue chatting there 🙂 /CH

Customer complaints that they will try and recall them if they have much better app before. Agent updates that they have sent them more info on this issue via DM and requests to continue over chatting.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I will try this... I do recall you guys having a much better app before.. I used to use it. agent: You can us Spotify Connect to control your tunes across any available device. Find out more here: /QI user: guys come on.... i don't that that option on my app.... thats why i said it sucks lol... pretty poor experience so far i must say. agent: We appreciate your thoughts. On the other hand, can you try reinstaliing the app? Just follow the steps here: /PL user: Yeah yeah but I have a Windows phone lol... This whole groove to spoitify thing really starting to piss me off.... agent: We understand. We've sent you more info on this via DM. Let's continue chatting there 🙂 /CH ### Response: Customer complaints that they will try and recall them if they have much better app before. Agent updates that they have sent them more info on this issue via DM and requests to continue over chatting.

user: What is wrong with your webpage!??! Ive been trying to log in with the correct info and it just hangs and then locks agent: Let's work on it! Is it happening on all browsers? user: I am a dev and use Chrome, im up to date and use a pw manager so i know my credentials are correct. this is ridiculous. I'm locked out And i shouldnt have to change my password because of something that isnt my fault. i'm missing the football game because of this crapola agent: Please reset your password and try again. user: thats the problem!!! Why do I have to reset again? ! I know my password!! ! agent: Is the website advising you that your credentials are currently locked out? If so, then the password will need to be reset.

Customer is complaining that he is unable to login into his Verizon account with the correct information. Agent suggests to reset the password if the website is advising about locked out credentials.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: What is wrong with your webpage!??! Ive been trying to log in with the correct info and it just hangs and then locks agent: Let's work on it! Is it happening on all browsers? user: I am a dev and use Chrome, im up to date and use a pw manager so i know my credentials are correct. this is ridiculous. I'm locked out And i shouldnt have to change my password because of something that isnt my fault. i'm missing the football game because of this crapola agent: Please reset your password and try again. user: thats the problem!!! Why do I have to reset again? ! I know my password!! ! agent: Is the website advising you that your credentials are currently locked out? If so, then the password will need to be reset. ### Response: Customer is complaining that he is unable to login into his Verizon account with the correct information. Agent suggests to reset the password if the website is advising about locked out credentials.

user: So, I think I overheated my #XboxOne I’ve followed all the steps and now I’m clear ventilation, it continues to shut off. agent: Hi there! Can you send us a photo of the console and where it is attached to a power source? user: The first picture shows where it previously was agent: Is the console plugged into that power strip? If so, be sure to unplug that and plug it into a wall outlet as this will cause issues with the console. user: Ok, I will! Thanks! agent: Let us know how that goes. user: This is what I meant to reply to. Moved to a wall outlet agent: Let's have you try reaching out to chat: support as they will be better equipped to assist you further.

The customer is complaining that even after following the given steps it continued to shuts off. Agent asked to send the photo of the console where it has attached to the power source.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: So, I think I overheated my #XboxOne I’ve followed all the steps and now I’m clear ventilation, it continues to shut off. agent: Hi there! Can you send us a photo of the console and where it is attached to a power source? user: The first picture shows where it previously was agent: Is the console plugged into that power strip? If so, be sure to unplug that and plug it into a wall outlet as this will cause issues with the console. user: Ok, I will! Thanks! agent: Let us know how that goes. user: This is what I meant to reply to. Moved to a wall outlet agent: Let's have you try reaching out to chat: support as they will be better equipped to assist you further. ### Response: The customer is complaining that even after following the given steps it continued to shuts off. Agent asked to send the photo of the console where it has attached to the power source.

user: Can't trust I go to your establishment and not ONCE have I been given my full order.. I expect at the very least an apology agent: That's unacceptable. Which location does this keep happening at? user: Henrietta and Brockport many times agent: Where are those located at? user: Rochester, NY agent: Thanks for that. We'll speak with management. user: Will I be compensated for not receiving my food? agent: Let's talk. DM us.

Customer is complaining about not receiving the food ordered. Agent updated that they will speak with management and inform the customer to DM.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Can't trust I go to your establishment and not ONCE have I been given my full order.. I expect at the very least an apology agent: That's unacceptable. Which location does this keep happening at? user: Henrietta and Brockport many times agent: Where are those located at? user: Rochester, NY agent: Thanks for that. We'll speak with management. user: Will I be compensated for not receiving my food? agent: Let's talk. DM us. ### Response: Customer is complaining about not receiving the food ordered. Agent updated that they will speak with management and inform the customer to DM.

user: absolutely disguisted with this mouldy in date cheese I bought on Tuesday. Sent my 9 month to nursery with these. P***ed off! agent: Oh, sorry Adele! Is your little one okay? Which store did you get these from? Can you please show me a pic of the barcode? Daryl. user: This was the second one he had but wasn’t noticed on the first so we have had a sick baby today. We got it from Barnstaple, Devon agent: Thank you, is your child okay? Robbie user: No, he wasn’t.This was the second one he had but wasn’t noticed on the first so we have had a sick baby today. We got it from Barnstaple: agent: Sorry Adele, I hope he's o the mend soon. Can you DM your full address and telephone number by clicking the link below. We'd... 1/2 ...like to pass your info to our Executive Office for further investigation. Thanks, Mel. 2/2

Customer is complaining about the product that he as purchased which makes his baby sick. Agent updated to send the picture of the barcode and also DM full address,telephone number for further investigation.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: absolutely disguisted with this mouldy in date cheese I bought on Tuesday. Sent my 9 month to nursery with these. P***ed off! agent: Oh, sorry Adele! Is your little one okay? Which store did you get these from? Can you please show me a pic of the barcode? Daryl. user: This was the second one he had but wasn’t noticed on the first so we have had a sick baby today. We got it from Barnstaple, Devon agent: Thank you, is your child okay? Robbie user: No, he wasn’t.This was the second one he had but wasn’t noticed on the first so we have had a sick baby today. We got it from Barnstaple: agent: Sorry Adele, I hope he's o the mend soon. Can you DM your full address and telephone number by clicking the link below. We'd... 1/2 ...like to pass your info to our Executive Office for further investigation. Thanks, Mel. 2/2 ### Response: Customer is complaining about the product that he as purchased which makes his baby sick. Agent updated to send the picture of the barcode and also DM full address,telephone number for further investigation.

user: Dear your website is very jacked at the moment. Just thought you might want to know. agent: Hey, thank you for bringing this up to our attention. What seems to be the issue? Are you experiencing any error on user: Logged into my account and trying to change plans. Keep getting error messages and the site keeps asking me to log back in/pages crashing. Also, it just took one of your reps half an hour to explain something that should have been pretty simple. I’m a customer since 2000. Feeling pretty annoyed/overcharged and seriously considering moving to Google Fi. agent: Oh, What is the web browser you are currently using? If you would like me to review this on your account, please DM me :) -MP user: Chrome. Browser is up to date. agent: Alright. I'd like to send a feedback to our IT team & I'd also like to get the chance to take a closer look into your account options. DM me to get started ;) -MP

The customer has a problem with the website. The agent tries to solve the problem but in the end must escalate it to a higher level.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Dear your website is very jacked at the moment. Just thought you might want to know. agent: Hey, thank you for bringing this up to our attention. What seems to be the issue? Are you experiencing any error on user: Logged into my account and trying to change plans. Keep getting error messages and the site keeps asking me to log back in/pages crashing. Also, it just took one of your reps half an hour to explain something that should have been pretty simple. I’m a customer since 2000. Feeling pretty annoyed/overcharged and seriously considering moving to Google Fi. agent: Oh, What is the web browser you are currently using? If you would like me to review this on your account, please DM me :) -MP user: Chrome. Browser is up to date. agent: Alright. I'd like to send a feedback to our IT team & I'd also like to get the chance to take a closer look into your account options. DM me to get started ;) -MP ### Response: The customer has a problem with the website. The agent tries to solve the problem but in the end must escalate it to a higher level.

user: #Romanian men are intimidating #Sainsburys customers in South Ruislip for cash. Please help agent: I'm very sorry about this Louise. Is this within the store? Have you reported this to a manager/security staff/customer services? Shaun user: Yes I told store manager and he did nothing! agent: Hi Louise! I've called the store and spoke with Dave Severn our Store Manager who is aware of the situation and advised me...1/3 they do request that these individuals leave the area when they are at the front of store, also the police have been informed...2/3 ... about this and are working with our staff to try and have the matter resolved as soon as possible. Thanks. Gordon. 3/3 user: Thanks agent: Have a good day! Corey

Customer is complaining about an issue at the store and the store manager did nothing on complaining. Agent states that they have informed police and staff are working to resolve the matter soon.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #Romanian men are intimidating #Sainsburys customers in South Ruislip for cash. Please help agent: I'm very sorry about this Louise. Is this within the store? Have you reported this to a manager/security staff/customer services? Shaun user: Yes I told store manager and he did nothing! agent: Hi Louise! I've called the store and spoke with Dave Severn our Store Manager who is aware of the situation and advised me...1/3 they do request that these individuals leave the area when they are at the front of store, also the police have been informed...2/3 ... about this and are working with our staff to try and have the matter resolved as soon as possible. Thanks. Gordon. 3/3 user: Thanks agent: Have a good day! Corey ### Response: Customer is complaining about an issue at the store and the store manager did nothing on complaining. Agent states that they have informed police and staff are working to resolve the matter soon.

user: 1st use of your Hot Curl Brush. Melted and bend under heat & a pinch point that's ripped my hair out!! 😱 agent: Really sorry about this Helena! Are you okay? When did you buy it in? Do you still happen to have the barcode number? Faiza. user: Well my hairs been pulled out and my brush is melted, but I'm fine 🙄I got it in the Redditch store on the ring road & no, packet in the bin agent: Thanks,do you remember when you bought it? Faiza. user: Yes - about 1.5 weeks ago. agent: ...you'll be able to get a refund/replacement. Hope this helps, Sam. 2/2 user: I paid by card but spent about £40 in there so not just the 1 item? agent: If you return with your bank statement, showing the transaction, this will also act as proof of purchase. Goldie user: Ok - thanks but do I need the packaging as that's binned? agent: ...They will be able to advise you further. Thanks, Karen 2/2 user: I took it and they said that I needed the packaging and receipt. Really not good service at all agent: I'm very sorry Helena, the store should've refunded you. Could you DM me the name of the colleague you spoke with? Click below. Ewan

The customer is complaining that hot curl brush was melted and bend. The agent confronted saying that he will get refunded and ask him to dm the name of the colleague that he spoke with.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 1st use of your Hot Curl Brush. Melted and bend under heat & a pinch point that's ripped my hair out!! 😱 agent: Really sorry about this Helena! Are you okay? When did you buy it in? Do you still happen to have the barcode number? Faiza. user: Well my hairs been pulled out and my brush is melted, but I'm fine 🙄I got it in the Redditch store on the ring road & no, packet in the bin agent: Thanks,do you remember when you bought it? Faiza. user: Yes - about 1.5 weeks ago. agent: ...you'll be able to get a refund/replacement. Hope this helps, Sam. 2/2 user: I paid by card but spent about £40 in there so not just the 1 item? agent: If you return with your bank statement, showing the transaction, this will also act as proof of purchase. Goldie user: Ok - thanks but do I need the packaging as that's binned? agent: ...They will be able to advise you further. Thanks, Karen 2/2 user: I took it and they said that I needed the packaging and receipt. Really not good service at all agent: I'm very sorry Helena, the store should've refunded you. Could you DM me the name of the colleague you spoke with? Click below. Ewan ### Response: The customer is complaining that hot curl brush was melted and bend. The agent confronted saying that he will get refunded and ask him to dm the name of the colleague that he spoke with.

user: charging £1235 to change booking needed coz of #Irma when can't even get back to Miami. Holiday ruined. agent: Have you spoken to our Change Booking team for your best options, Steve? Sorry your holiday has been ruined by the hurricane. user: Change team say instructions mean no free transfer. Might change but paid as I can't go FLA or stay and wanted to get seat. agent: Hi Steve, please get in touch at your earliest convenience upon your return and we'll be in touch to discuss your experience. user: Phoned and starting all over again. Now shunted to Customer Relations which doesn't open until 1300. This is a nightmare. Now recorded message saying go on line due to I.T. Outage. Still waiting reply from to 2nd letter on 23 Oct as their first reply did not answer my first approach and ignored points raised re #irma rerouting. Also made errors on airport of departure so didn’t read my letter properly. agent: Hi Steve, please advise us of your Customer Relations reference, telephone number, email and postal address. Kind regards user: The ref number is 17012319. Telno 07963 239006. Address and email you will have on my account. I am concerned to put so much personal info on Twitter when I do not know who will get to see it. Regards, Steve Collier agent: Hi Steve, thanks for taking the time to chat. As discussed we're unable to reimburse you the cost that you paid to change your flights. Even though a policy came out after you made the changes. I'll email you a letter with the points that we discussed as well. Thanks.

Customer complains about charging for change in booking. Agent informs to customers that he will email a letter with points that he discussed.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: charging £1235 to change booking needed coz of #Irma when can't even get back to Miami. Holiday ruined. agent: Have you spoken to our Change Booking team for your best options, Steve? Sorry your holiday has been ruined by the hurricane. user: Change team say instructions mean no free transfer. Might change but paid as I can't go FLA or stay and wanted to get seat. agent: Hi Steve, please get in touch at your earliest convenience upon your return and we'll be in touch to discuss your experience. user: Phoned and starting all over again. Now shunted to Customer Relations which doesn't open until 1300. This is a nightmare. Now recorded message saying go on line due to I.T. Outage. Still waiting reply from to 2nd letter on 23 Oct as their first reply did not answer my first approach and ignored points raised re #irma rerouting. Also made errors on airport of departure so didn’t read my letter properly. agent: Hi Steve, please advise us of your Customer Relations reference, telephone number, email and postal address. Kind regards user: The ref number is 17012319. Telno 07963 239006. Address and email you will have on my account. I am concerned to put so much personal info on Twitter when I do not know who will get to see it. Regards, Steve Collier agent: Hi Steve, thanks for taking the time to chat. As discussed we're unable to reimburse you the cost that you paid to change your flights. Even though a policy came out after you made the changes. I'll email you a letter with the points that we discussed as well. Thanks. ### Response: Customer complains about charging for change in booking. Agent informs to customers that he will email a letter with points that he discussed.

user: Rubbish customer service .. one of your staff hang phone on my face 😠 agent: Oh, no. I am terribly sorry to hear this. Is there something that we can assist you with? If so, please provide the details along with your tracking number (if applicable) along with your contact phone number please. Thank you. For assistance, please feel free to DM us using the link below. Thank you.

Customer is complaining about the horrible service which hanged phone on their face. Agent updates to provide the details along with their tracking number and their contact phone and requests to DM using the given link for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Rubbish customer service .. one of your staff hang phone on my face 😠 agent: Oh, no. I am terribly sorry to hear this. Is there something that we can assist you with? If so, please provide the details along with your tracking number (if applicable) along with your contact phone number please. Thank you. For assistance, please feel free to DM us using the link below. Thank you. ### Response: Customer is complaining about the horrible service which hanged phone on their face. Agent updates to provide the details along with their tracking number and their contact phone and requests to DM using the given link for further assistance.

user: Item No. 631/8198 - is this discontinued, or when will it be available in London again? agent: ive just had a look for you and it doesn't say if or when we will be getting this item back in stock. user: Would your site normally tell me if it is going to be available again? Can you find out? agent: it wont tell you on the website im afraid but i have just had a look on the stock check and it doesnt say weather we are going to get it 1/2 back in stock so i would just keep checking on the website. user: So do you log these requests so you/coporate know there is still a demand? agent: 1/2 We do not know the date this item is due to come back into stock. The website is the first thing 2/2 updated with our level of stock. We will log that you have asked about the item. - Emily

Customer is enquiring about the item which is not available currently. Agent informed that they don't know the date of this item is due to come back into stock and informed that they will log and asked about the item.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Item No. 631/8198 - is this discontinued, or when will it be available in London again? agent: ive just had a look for you and it doesn't say if or when we will be getting this item back in stock. user: Would your site normally tell me if it is going to be available again? Can you find out? agent: it wont tell you on the website im afraid but i have just had a look on the stock check and it doesnt say weather we are going to get it 1/2 back in stock so i would just keep checking on the website. user: So do you log these requests so you/coporate know there is still a demand? agent: 1/2 We do not know the date this item is due to come back into stock. The website is the first thing 2/2 updated with our level of stock. We will log that you have asked about the item. - Emily ### Response: Customer is enquiring about the item which is not available currently. Agent informed that they don't know the date of this item is due to come back into stock and informed that they will log and asked about the item.

user: my live tv still isn’t working. I’ve tried all the reset stuff. Non-live works fine. When will live tv work again? agent: Oh no! We did have a hiccup earlier on Sunday, but this should now be resolved: user: Yes. I talked to customer support last night and today. Still no resolution. They said it may not be resolved for days agent: Sorry to hear we weren't able to immediately remedy the issue! We'll share the feedback as we continue to make enhancements. user: Do you have any idea when I will be able to watch live TV again? I do t want to go back to SlingTV. agent: Oh no! Are you still running into buffering? If so, please check your speeds meet our reqs here: user: 110.97 download 19.26 upload 24 latency Those are my WiFi speeds. I think they are more than adequate agent: Definitely more than adequate! What device are you using to stream? Do you come across any error messages? user: Apple TV, PC running Crome and Firefox, iPhone. None of them work. I have also tried cellular data in addition to my internet service I’ve spent hours on the phone trying everything they could think of. In the end, they said the Live TV was not working in my area On the phone with Hulu support agent: We're sorry to hear about the ongoing frustration. Our phone team will be able to provide more insight. We'll share the feedback.

Customer is complaining about the live tv which is not working even after trying all the reset stuff where all non live is working fine. Agent apologizes for the inconvenience and updates that their phone team will be able to provide more insight and they will be sharing the feedback to them.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my live tv still isn’t working. I’ve tried all the reset stuff. Non-live works fine. When will live tv work again? agent: Oh no! We did have a hiccup earlier on Sunday, but this should now be resolved: user: Yes. I talked to customer support last night and today. Still no resolution. They said it may not be resolved for days agent: Sorry to hear we weren't able to immediately remedy the issue! We'll share the feedback as we continue to make enhancements. user: Do you have any idea when I will be able to watch live TV again? I do t want to go back to SlingTV. agent: Oh no! Are you still running into buffering? If so, please check your speeds meet our reqs here: user: 110.97 download 19.26 upload 24 latency Those are my WiFi speeds. I think they are more than adequate agent: Definitely more than adequate! What device are you using to stream? Do you come across any error messages? user: Apple TV, PC running Crome and Firefox, iPhone. None of them work. I have also tried cellular data in addition to my internet service I’ve spent hours on the phone trying everything they could think of. In the end, they said the Live TV was not working in my area On the phone with Hulu support agent: We're sorry to hear about the ongoing frustration. Our phone team will be able to provide more insight. We'll share the feedback. ### Response: Customer is complaining about the live tv which is not working even after trying all the reset stuff where all non live is working fine. Agent apologizes for the inconvenience and updates that their phone team will be able to provide more insight and they will be sharing the feedback to them.

user: agent: We would like to inform you that migration process is in progress. Request you to please wait for some time. Rgds,Pradnya user: Why a customer was sent with confirmation email saying its done and request is closed ? agent: In this case, I reqeust you to visit the same Idea store where you have applied,for further assistance. Rgrds,sanket user: sanket, This is not the response am expecting from a such a big organisation, please get this done. agent: sorry for the trouble casued, please spare some time to visit the store for further assistance. We are unable to fetch details for prepaid services as postpaid is already deactivatead. Regards, Sanket user: I have already visited 3 stores for 5 days to get this request done, Now i will not be able to go and visit the store again, Will try to apply for MNP once this request is done, As a HO, your team should be helping me without visting store. agent: Request you to link your Idea number with Aadhar number to active your number in prepaid, number will active in 24 hours. user: After paying the complete bill & activating my prepaid number, almost after 30days , today an executive calls and says that still 329 is pending, can i know how is that Idea had changed from post to prepaid, if i have not cleared the old bill. agent: Apologies for the trouble. Request you to share with us your Idea contact details so we can look into the issue. Regards,Pradnya

The customer asks why a customer was sent with confirmation email saying its done and request is closed. The agent informs that migration process is in progress, and requests to visit the same idea store where he have applied for further assistance and also to share his idea contact details.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: We would like to inform you that migration process is in progress. Request you to please wait for some time. Rgds,Pradnya user: Why a customer was sent with confirmation email saying its done and request is closed ? agent: In this case, I reqeust you to visit the same Idea store where you have applied,for further assistance. Rgrds,sanket user: sanket, This is not the response am expecting from a such a big organisation, please get this done. agent: sorry for the trouble casued, please spare some time to visit the store for further assistance. We are unable to fetch details for prepaid services as postpaid is already deactivatead. Regards, Sanket user: I have already visited 3 stores for 5 days to get this request done, Now i will not be able to go and visit the store again, Will try to apply for MNP once this request is done, As a HO, your team should be helping me without visting store. agent: Request you to link your Idea number with Aadhar number to active your number in prepaid, number will active in 24 hours. user: After paying the complete bill & activating my prepaid number, almost after 30days , today an executive calls and says that still 329 is pending, can i know how is that Idea had changed from post to prepaid, if i have not cleared the old bill. agent: Apologies for the trouble. Request you to share with us your Idea contact details so we can look into the issue. Regards,Pradnya ### Response: The customer asks why a customer was sent with confirmation email saying its done and request is closed. The agent informs that migration process is in progress, and requests to visit the same idea store where he have applied for further assistance and also to share his idea contact details.

user: Your Amazon Prime membership isn't worth it if your cut rate delivery service can't deliver the packages on time or correctly agent: I am so sorry about your orders! Have you recently had a delivery late or delivered incorrectly? We want to help in any way possible! user: So a whole day lost... and now we have a second package coming tomorrow, which might have the same problem. Can't go anywhere if your service is doing the delivery. Wouldn't be a problem with USPS, UPS, or Fedex. agent: We'd like to look into this further. Please pass your order details to us here: user: Info sent. Hopefully there's a solution for gated communities that doesn't require staying home all day waiting. agent: I can confirm that we have received your information! We will review your information as soon as possible! user: So Amazon.. it happened again. Driver saw gate, didn't try to deliver. We were home. Now my wife is spending an hour with your chat server AGAIN, and we'll have to wait all day AGAIN for another delivery attempt. Your homebrew delivery service really makes me want to order from someone else in the future. Such headaches compared to how your service worked in the past. So difficult to get a delivery now. Used to be so simple.. order everyday stuff, get home and it was on our doorstep, now it's easier to go to the store than order from you. Don't think that's what you intended. agent: I'd like to have a member of our team investigate further into this matter with you. Will you please send us your details at your nearest convenience: user: I did that last time, no one contacted me, but I'll send the info again. Considering cancelling my Prime service since I can't get deliveries. agent: We've received your information, we will reach out once we've had a chance to investigate. Thank you for your patience.

Customer is complaining about the late arrival of the amazon prime packages. Agent updates to provide the details to the nearest convenience.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Your Amazon Prime membership isn't worth it if your cut rate delivery service can't deliver the packages on time or correctly agent: I am so sorry about your orders! Have you recently had a delivery late or delivered incorrectly? We want to help in any way possible! user: So a whole day lost... and now we have a second package coming tomorrow, which might have the same problem. Can't go anywhere if your service is doing the delivery. Wouldn't be a problem with USPS, UPS, or Fedex. agent: We'd like to look into this further. Please pass your order details to us here: user: Info sent. Hopefully there's a solution for gated communities that doesn't require staying home all day waiting. agent: I can confirm that we have received your information! We will review your information as soon as possible! user: So Amazon.. it happened again. Driver saw gate, didn't try to deliver. We were home. Now my wife is spending an hour with your chat server AGAIN, and we'll have to wait all day AGAIN for another delivery attempt. Your homebrew delivery service really makes me want to order from someone else in the future. Such headaches compared to how your service worked in the past. So difficult to get a delivery now. Used to be so simple.. order everyday stuff, get home and it was on our doorstep, now it's easier to go to the store than order from you. Don't think that's what you intended. agent: I'd like to have a member of our team investigate further into this matter with you. Will you please send us your details at your nearest convenience: user: I did that last time, no one contacted me, but I'll send the info again. Considering cancelling my Prime service since I can't get deliveries. agent: We've received your information, we will reach out once we've had a chance to investigate. Thank you for your patience. ### Response: Customer is complaining about the late arrival of the amazon prime packages. Agent updates to provide the details to the nearest convenience.

user: I need help paying a bill. The sight to fill out ZIP code isn't working in order to text tech. I have til tomorrow agent: Hello, Thank you for reaching out to us. We are able to look into your payment issue. Please send us a DM with your full address for assistance. -AC user: I t I was able to text someone and take care of the matter after 2 hours of frustration. But thank u for returning my text. agent: I'm glad to hear you were able to get it resolved. Is there anything I might assist you with at this time? -JW user: I paid it but at Comcast they there were no intentions to pay as promised and I know we called several times to make sure everything is ok I'll have to make sure next time they put it in the pc agent: Sounds good. If you have any other questions or concerns feel free to reach out anytime. -VG user: Aight. Peace out agent: Have a great day! Please remember we’re always here for you if you need us! –EK

Customer having an issue with paying bill. Agent updated the customer to sent DM with full address for assistance.Finally issued got resolved.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I need help paying a bill. The sight to fill out ZIP code isn't working in order to text tech. I have til tomorrow agent: Hello, Thank you for reaching out to us. We are able to look into your payment issue. Please send us a DM with your full address for assistance. -AC user: I t I was able to text someone and take care of the matter after 2 hours of frustration. But thank u for returning my text. agent: I'm glad to hear you were able to get it resolved. Is there anything I might assist you with at this time? -JW user: I paid it but at Comcast they there were no intentions to pay as promised and I know we called several times to make sure everything is ok I'll have to make sure next time they put it in the pc agent: Sounds good. If you have any other questions or concerns feel free to reach out anytime. -VG user: Aight. Peace out agent: Have a great day! Please remember we’re always here for you if you need us! –EK ### Response: Customer having an issue with paying bill. Agent updated the customer to sent DM with full address for assistance.Finally issued got resolved.

user: Not sure if incompetent and/or liars, but WORST CUSTOMER SERVICE EVER. lies lies lies agent: Anything we can help with today, Ashton? user: Yes, been lied to over and over again by #Virgin staff over unused train tickets and refund. #Disgraceful agent: Can you please explain further? user: Yes (AGAIN!) Was told not to travel due to WC ML disruption and I would receive a full refund, sent tix - no refund. Wrote & complained - nothing, spoke online, was told to I would be contacted in 48-72 hours, again nothing! agent: Did you apply through your point of purchase because that is who should issue the refund. user: Well the point of purchase was Virgin Trains website! Followed the procedures told by your call centre (India) to send the tickets to VT (in Edinburgh) to receive refund. Then just ignored! agent: Can you please DM us with your booking reference and we'll have a look. user: Sorry, I'm keeping this public. I DM this last time and all I was told to do was go on the website and speak on the live chat on there. Wasted time on there explaining it AGAIN and was told I'd be recontacted - nothing! agent: I'm afraid we'd need to ask you some security questions for data protection so we can't do that publicly. user: Okay, fair enough, but I would assume you'll just do exactly the same as your colleagues did last week! *sigh* Wow, your call centre is really good! 03445565650 "Can't help you at all, phone another number" Passed round from pillar to post here! agent: I'm afraid you will have needed to check within a reasonable amount of time, it is now nearly 2 years since the journey date so nothing can be done for it I'm afraid. user: You are REALLY taking the mickey now! I did as I was asked, and not refunded! Disgusting way to treat your customers! agent: I'm afraid there isn't anything we can do I'm afraid as the tickets were not tracked there is no way to find them and a refund is not due. user: Even though I have a copy of the (unused) tickets? I know Virgin like to rip people off by claiming non-receipt therefore I kept hold of a copy of them. Let me find them. agent: I'm afraid so, a copy won't suffice.

Customer wants the refund for the unused ticket. Agent states that the tickets were not tracked and cannot refund it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Not sure if incompetent and/or liars, but WORST CUSTOMER SERVICE EVER. lies lies lies agent: Anything we can help with today, Ashton? user: Yes, been lied to over and over again by #Virgin staff over unused train tickets and refund. #Disgraceful agent: Can you please explain further? user: Yes (AGAIN!) Was told not to travel due to WC ML disruption and I would receive a full refund, sent tix - no refund. Wrote & complained - nothing, spoke online, was told to I would be contacted in 48-72 hours, again nothing! agent: Did you apply through your point of purchase because that is who should issue the refund. user: Well the point of purchase was Virgin Trains website! Followed the procedures told by your call centre (India) to send the tickets to VT (in Edinburgh) to receive refund. Then just ignored! agent: Can you please DM us with your booking reference and we'll have a look. user: Sorry, I'm keeping this public. I DM this last time and all I was told to do was go on the website and speak on the live chat on there. Wasted time on there explaining it AGAIN and was told I'd be recontacted - nothing! agent: I'm afraid we'd need to ask you some security questions for data protection so we can't do that publicly. user: Okay, fair enough, but I would assume you'll just do exactly the same as your colleagues did last week! *sigh* Wow, your call centre is really good! 03445565650 "Can't help you at all, phone another number" Passed round from pillar to post here! agent: I'm afraid you will have needed to check within a reasonable amount of time, it is now nearly 2 years since the journey date so nothing can be done for it I'm afraid. user: You are REALLY taking the mickey now! I did as I was asked, and not refunded! Disgusting way to treat your customers! agent: I'm afraid there isn't anything we can do I'm afraid as the tickets were not tracked there is no way to find them and a refund is not due. user: Even though I have a copy of the (unused) tickets? I know Virgin like to rip people off by claiming non-receipt therefore I kept hold of a copy of them. Let me find them. agent: I'm afraid so, a copy won't suffice. ### Response: Customer wants the refund for the unused ticket. Agent states that the tickets were not tracked and cannot refund it.

user: your San Antonio baggage agents are kinda terrible. And the text for my delayed flight from Dallas to Detroit pissed me off! This mean I won't get home till about 2 am and I work tomorrow. What is wrong with you that's over a 2 hour delay agent: We're so sorry to learn of your frustration this afternoon, Sara. We would be glad to get you a status update on your flight. What are your Flight # and destination? user: Dallas to Detroit 6278- now only 2 hour delay but I know how that works! Your gate agent Jason is great he tried to find anything to get me back earlier and couldn't find anything. Sorta makes up for your baggage agents agent: While we encountered unscheduled maintenance on the aircraft, it looks like we're doing everything we can to get Flight #6278 moving to Detroit this evening. Hang in there! user: Thanks! Not super confident in that response about technical issues Hope your aren't charging for drinks on the flight cuz getting on a plan that was delayed 2 hours for unscheduled maintanace kinda makes me nervous. agent: Maintenance was on an earlier aircraft today, Sara. That is not the aircraft scheduled to operate your flight. user: Tonight was absolutely not the service I expect, book with and recommend Southwest Airlines for! 2 1/2 hour delay, I want a credit! Absolutely UNACCEPTABLE today. agent: We're sorry to hear of your continued frustration, Sara. Please feel free to DM us your confirmation number so we can take a look.

Customer complaints about delay in flight. Agent informs customer to DM his confirmation number.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: your San Antonio baggage agents are kinda terrible. And the text for my delayed flight from Dallas to Detroit pissed me off! This mean I won't get home till about 2 am and I work tomorrow. What is wrong with you that's over a 2 hour delay agent: We're so sorry to learn of your frustration this afternoon, Sara. We would be glad to get you a status update on your flight. What are your Flight # and destination? user: Dallas to Detroit 6278- now only 2 hour delay but I know how that works! Your gate agent Jason is great he tried to find anything to get me back earlier and couldn't find anything. Sorta makes up for your baggage agents agent: While we encountered unscheduled maintenance on the aircraft, it looks like we're doing everything we can to get Flight #6278 moving to Detroit this evening. Hang in there! user: Thanks! Not super confident in that response about technical issues Hope your aren't charging for drinks on the flight cuz getting on a plan that was delayed 2 hours for unscheduled maintanace kinda makes me nervous. agent: Maintenance was on an earlier aircraft today, Sara. That is not the aircraft scheduled to operate your flight. user: Tonight was absolutely not the service I expect, book with and recommend Southwest Airlines for! 2 1/2 hour delay, I want a credit! Absolutely UNACCEPTABLE today. agent: We're sorry to hear of your continued frustration, Sara. Please feel free to DM us your confirmation number so we can take a look. ### Response: Customer complaints about delay in flight. Agent informs customer to DM his confirmation number.

user: Hey you have so much data on my listening habits, yet every time I open your app I am bombarded with so much garbage 1/2 I will never click on any of it, so why show it? Surely you can do a better job of customizing what I see.... agent: Hi Ken! We're sorry if our track recommendations wasn't to your liking. We'll let our relevant folks know about your feedback /DR /DR user: Listen, It's not your recommendation engine that's the problem. It's awesome. 2/2 that I see when I open the app on the browse page. Surely you know that "This is Pink", Top Dance Tunes and Deutschrap Royal aren't me Seems you'd make more money for your artists by presenting relevant content everywhere. 3/4 of the content is currently irrelevant to me You have my data, use it to serve me not the corporations that are promoting music I don't care about. agent: Thanks for clarifying. It's great to hear your thoughts about this. Don't worry, we'll share the feedback with our team to consider /DR

Customer is complaining about the app as she logged in she finds more number of garbage. Agents updated her that he will share the feedback with the team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey you have so much data on my listening habits, yet every time I open your app I am bombarded with so much garbage 1/2 I will never click on any of it, so why show it? Surely you can do a better job of customizing what I see.... agent: Hi Ken! We're sorry if our track recommendations wasn't to your liking. We'll let our relevant folks know about your feedback /DR /DR user: Listen, It's not your recommendation engine that's the problem. It's awesome. 2/2 that I see when I open the app on the browse page. Surely you know that "This is Pink", Top Dance Tunes and Deutschrap Royal aren't me Seems you'd make more money for your artists by presenting relevant content everywhere. 3/4 of the content is currently irrelevant to me You have my data, use it to serve me not the corporations that are promoting music I don't care about. agent: Thanks for clarifying. It's great to hear your thoughts about this. Don't worry, we'll share the feedback with our team to consider /DR ### Response: Customer is complaining about the app as she logged in she finds more number of garbage. Agents updated her that he will share the feedback with the team.

user: migrated from prepaid to postpaid yesterday but due to address verification error, postpaid hasn't started. agent: Apologies for the trouble. Request you to visit your nearest my Idea store for further assistance. (1/2) Regards, Darshan. user: It's better VIHAL enterprise Naroda Ahmedabad should take pains to rectify their error. Why should I suffer. Coz of their error agent: We do understand your concern,we will take appropriate action towards this,but you please visit once idea store. user: I m sorry I can't! agent: We will raise this concern to higher authority be rest assure. user: they promised that executive will visit and carry out aadhar verification process again. please keep following up with them thanks 2/2 agent: We have raised the concern please wait for sometime it will get resolve. user: Thank you for helping senior citizen. I hope your efforts would bring sure result and postpaid sservice should start asap ! Thanks again agent: Please be rest assure,We will surely sort this out for you. user: My idea store's executive was to visit me. Seems they are just giving assurance. No results. Total Dismay and utter dissatisfaction ! #care agent: We do understand your concern,Please bear us sometime it will get resolve soon Regards, Amruta user: Please call 9574008368 they are giving me false assurance since 12 noon that their sales executive is visiting me. What is reality. #care agent: We request you to wait for sometime,we will get in touch with you.

Customer is asking when migrated from prepaid to postpaid, it has not started due to address verification error. Agent requests to wait for sometime and they will get in touch.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: migrated from prepaid to postpaid yesterday but due to address verification error, postpaid hasn't started. agent: Apologies for the trouble. Request you to visit your nearest my Idea store for further assistance. (1/2) Regards, Darshan. user: It's better VIHAL enterprise Naroda Ahmedabad should take pains to rectify their error. Why should I suffer. Coz of their error agent: We do understand your concern,we will take appropriate action towards this,but you please visit once idea store. user: I m sorry I can't! agent: We will raise this concern to higher authority be rest assure. user: they promised that executive will visit and carry out aadhar verification process again. please keep following up with them thanks 2/2 agent: We have raised the concern please wait for sometime it will get resolve. user: Thank you for helping senior citizen. I hope your efforts would bring sure result and postpaid sservice should start asap ! Thanks again agent: Please be rest assure,We will surely sort this out for you. user: My idea store's executive was to visit me. Seems they are just giving assurance. No results. Total Dismay and utter dissatisfaction ! #care agent: We do understand your concern,Please bear us sometime it will get resolve soon Regards, Amruta user: Please call 9574008368 they are giving me false assurance since 12 noon that their sales executive is visiting me. What is reality. #care agent: We request you to wait for sometime,we will get in touch with you. ### Response: Customer is asking when migrated from prepaid to postpaid, it has not started due to address verification error. Agent requests to wait for sometime and they will get in touch.

user: Got a message from saying I was a valued customer and with an offer. Offer is bogus! Bait and switch at its worst! agent: I am sorry we had not been able to provide that for you. Had you received the offer via USPS or email? user: USPS agent: Hello Ed, I apologize for the unpleasant experience. Can you DM us this offer information so that we can fully investigate it? ^ JMM user: I tossed it in the garbage. Offer was $39.95 each for internet and tv. Hidden fees pushed total to more than $100. Rep was nasty/insulting agent: Do you happen to remember the name of the representative you spoke with? If you do, please DM us the name so tha... user: I believe it was "Will" but I can check to be sure. I pay about $60 for internet. I would have added $20 to have tv too but not $40+! The offer plainly said $39.95 EACH. Your rep immediately jumped to about $100. I will keep my antenna! So much for customer loyalty. agent: Our sales team will be able to give you the most up to date discounts and packages available at the present time....

Customer is complaining that they got a message saying that they are valued customer with an offer but the offer was bogus. Agent apologies for the for not providing that offer and also updates that their sales team will be able to give them the most up to date discounts and packages available at the present time.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Got a message from saying I was a valued customer and with an offer. Offer is bogus! Bait and switch at its worst! agent: I am sorry we had not been able to provide that for you. Had you received the offer via USPS or email? user: USPS agent: Hello Ed, I apologize for the unpleasant experience. Can you DM us this offer information so that we can fully investigate it? ^ JMM user: I tossed it in the garbage. Offer was $39.95 each for internet and tv. Hidden fees pushed total to more than $100. Rep was nasty/insulting agent: Do you happen to remember the name of the representative you spoke with? If you do, please DM us the name so tha... user: I believe it was "Will" but I can check to be sure. I pay about $60 for internet. I would have added $20 to have tv too but not $40+! The offer plainly said $39.95 EACH. Your rep immediately jumped to about $100. I will keep my antenna! So much for customer loyalty. agent: Our sales team will be able to give you the most up to date discounts and packages available at the present time.... ### Response: Customer is complaining that they got a message saying that they are valued customer with an offer but the offer was bogus. Agent apologies for the for not providing that offer and also updates that their sales team will be able to give them the most up to date discounts and packages available at the present time.

user: Hi, I do need a favor to correct spelling name.my flight will be on next week. please reply my dm agent: Hi, you would need to submit web form and attach passport copy for verification and correction. - Ed user: i had been sending but not respon.can u help me via twitt? agent: Hi There, may we have the screenshot of the passport copy for verification. Thank you. -Prabu user: temen saya baru membuat paspor hari selasa kemarin dan saat pembuatan itu sesuai dgn akte kelahiran dan ktp. bisakan corect tanpa paspor? pakai identitas lain saja bisa? agent: Maaf Anindya, document passport diperlukan untuk pengesahan kerana flight anda adalah international. Thanks. -Jimy user: oke kalo gitu pas paspor keluar aja ya. terimakasih agent: Kindly DM us with the passport copy so we would be able to verify and correct accordingly. Thanks - Ed user: udah aku kirim di dm, tlg respon nya yaaa agent: Sudah di balas ke DM kamu ya Anindya . :D -Amie

Customer is inquiring about correcting the spelling of his name on the flight ticket. Agent is requesting for passport copy in order to proceed with it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi, I do need a favor to correct spelling name.my flight will be on next week. please reply my dm agent: Hi, you would need to submit web form and attach passport copy for verification and correction. - Ed user: i had been sending but not respon.can u help me via twitt? agent: Hi There, may we have the screenshot of the passport copy for verification. Thank you. -Prabu user: temen saya baru membuat paspor hari selasa kemarin dan saat pembuatan itu sesuai dgn akte kelahiran dan ktp. bisakan corect tanpa paspor? pakai identitas lain saja bisa? agent: Maaf Anindya, document passport diperlukan untuk pengesahan kerana flight anda adalah international. Thanks. -Jimy user: oke kalo gitu pas paspor keluar aja ya. terimakasih agent: Kindly DM us with the passport copy so we would be able to verify and correct accordingly. Thanks - Ed user: udah aku kirim di dm, tlg respon nya yaaa agent: Sudah di balas ke DM kamu ya Anindya . :D -Amie ### Response: Customer is inquiring about correcting the spelling of his name on the flight ticket. Agent is requesting for passport copy in order to proceed with it.

user: Gud day I noticed another fucking #200 deductions on my sim recently Please what's going on? O. A agent: Good evening, may we have affected number for clarification. Thank you.SO user: Good morning I'm still waiting for the rectification agent: Hello Olawale, Kindly provide your phone number for checks Thank you for your patience. UO. user: How many times will I provide my phone number! 08153628600 This is the third time I'm providing my phone number Help me rectify it now agent: We apologize, The complaint has been escalated. Please send STOP to 2442 and DEREG to 7728. Thank you for your patience. UO user: Kindly reverse my credit Or else????? I #angry 😡 agent: Hello Olawale, kindly be patient a refund is being processed for the deductions. Thank you. TT user: I've been waiting for the past 3 days for the credit to be refunded buh nothing is done till now Why? All this things are uncalled for now My phone number is 08153628600 It's #200 and I've been messaged that it's fix buh my credit need to be refunded pls Or Else #angry 😡 agent: We apologize for the inconvenience, our engineers are working on the issue. Thank you. UO.

Customer is complaining about the deductions charges made for no reason. Agent updated the customer to provide the phone number and informed the customer that their team is working on it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Gud day I noticed another fucking #200 deductions on my sim recently Please what's going on? O. A agent: Good evening, may we have affected number for clarification. Thank you.SO user: Good morning I'm still waiting for the rectification agent: Hello Olawale, Kindly provide your phone number for checks Thank you for your patience. UO. user: How many times will I provide my phone number! 08153628600 This is the third time I'm providing my phone number Help me rectify it now agent: We apologize, The complaint has been escalated. Please send STOP to 2442 and DEREG to 7728. Thank you for your patience. UO user: Kindly reverse my credit Or else????? I #angry 😡 agent: Hello Olawale, kindly be patient a refund is being processed for the deductions. Thank you. TT user: I've been waiting for the past 3 days for the credit to be refunded buh nothing is done till now Why? All this things are uncalled for now My phone number is 08153628600 It's #200 and I've been messaged that it's fix buh my credit need to be refunded pls Or Else #angry 😡 agent: We apologize for the inconvenience, our engineers are working on the issue. Thank you. UO. ### Response: Customer is complaining about the deductions charges made for no reason. Agent updated the customer to provide the phone number and informed the customer that their team is working on it.

user: I'd rather you spent some time making your app & website work properly rather than spending millions on pointless new advertising. agent: Hi. We are in the middle of huge £7.5bn investment with new trains due soon. It’s important to tell this story to as many people as possible user: This is what comes up no matter what I do on your website after the homepage... 24/7 for 5 days. agent: Hi Drayton. The websites been working. Have you tried clearing your cache or using a different browser? Lewis user: Tried to buy a ticket 6 times in half an hour. Every time greeted with this. Not even 30 seconds between choosing a ticket and signing in. agent: Sorry to see this Drayton. To confirm, is this on the app or mobile site? Phil. user: Literally irrelevant if ppl can't buy tix for the new trains. I've never hated a website so much that I physically dread having 2 use it. App. I havent been able to purchase a ticket since your insane revamp. It worked perfectly before and now it's an absolute sh*tshow. agent: Sorry for the difficulty you've had, can you try un/reinstalling and booking again? Phil. user: Believe me Phil I've tried every trick in the book. Off and on again in all sense of the word. agent: Sorry to see this - I'll report to our Development team. Can you use mobile or desktop site in the meantime? Phil. user: No Phil, am going to get the bus instead app works flawlessly. agent: Apologies again for the difficulty you've had today Drayton, I appreciate this is frustrating. Phil.

Customer cannot purchase a train ticket on the rail providers site since the revamp. Will report the issue to the development team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I'd rather you spent some time making your app & website work properly rather than spending millions on pointless new advertising. agent: Hi. We are in the middle of huge £7.5bn investment with new trains due soon. It’s important to tell this story to as many people as possible user: This is what comes up no matter what I do on your website after the homepage... 24/7 for 5 days. agent: Hi Drayton. The websites been working. Have you tried clearing your cache or using a different browser? Lewis user: Tried to buy a ticket 6 times in half an hour. Every time greeted with this. Not even 30 seconds between choosing a ticket and signing in. agent: Sorry to see this Drayton. To confirm, is this on the app or mobile site? Phil. user: Literally irrelevant if ppl can't buy tix for the new trains. I've never hated a website so much that I physically dread having 2 use it. App. I havent been able to purchase a ticket since your insane revamp. It worked perfectly before and now it's an absolute sh*tshow. agent: Sorry for the difficulty you've had, can you try un/reinstalling and booking again? Phil. user: Believe me Phil I've tried every trick in the book. Off and on again in all sense of the word. agent: Sorry to see this - I'll report to our Development team. Can you use mobile or desktop site in the meantime? Phil. user: No Phil, am going to get the bus instead app works flawlessly. agent: Apologies again for the difficulty you've had today Drayton, I appreciate this is frustrating. Phil. ### Response: Customer cannot purchase a train ticket on the rail providers site since the revamp. Will report the issue to the development team.

user: why can't i listen to all songs, in a playlist folder, on mobile anymore? agent: Hey there! Does logging out, restarting your device, and logging back in help? Let us know /TF user: No it doesn't unfortunately, happened sometime after a recent update on Android agent: Got it. Best thing to try here is a reinstall. Just follow the steps at user: Also didn't help :/ agent: We hear you. Does the issue happen on any other devices? Keep us posted /TF user: The desktop layout is different to the mobile one. Lots of people complaining online that the feature was removed agent: No worries! Can you DM us your account's username and email address? We'll take a look backstage /TF

The customer asks why can't he listen to all songs, in a playlist folder on mobile and adds that it happened sometime after a recent update on Android. The agent asks does logging out, restarting the device, and logging back in help to resolve the issue and asks to DM customer's account's username and email address to assist further on the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why can't i listen to all songs, in a playlist folder, on mobile anymore? agent: Hey there! Does logging out, restarting your device, and logging back in help? Let us know /TF user: No it doesn't unfortunately, happened sometime after a recent update on Android agent: Got it. Best thing to try here is a reinstall. Just follow the steps at user: Also didn't help :/ agent: We hear you. Does the issue happen on any other devices? Keep us posted /TF user: The desktop layout is different to the mobile one. Lots of people complaining online that the feature was removed agent: No worries! Can you DM us your account's username and email address? We'll take a look backstage /TF ### Response: The customer asks why can't he listen to all songs, in a playlist folder on mobile and adds that it happened sometime after a recent update on Android. The agent asks does logging out, restarting the device, and logging back in help to resolve the issue and asks to DM customer's account's username and email address to assist further on the issue.

user: LJS7WKWR2J I bought Data at 999 instead of 99...advise if what is over n above is refundable agent: Seems you have used part of the data bundles. For reversal to be successful, the balance should be as purchased on M-Pesa. user: 99/- of data is what I used as that is the option I picked on the menu but what I gave to you was 999/- there's a difference of 900/- Just checked my data bal.... It's OK..... agent: Hi Iddah,we are only able to reverse the full amount of data bundles bought wrongly,ensure your data bundle .... ...balance is 3072 MBS,then alert us we reverse.

Customer is complaining that they bought data at 999 instead of 99 and advise if what is over and above is refundable. Agent updated that balance is 3072 MBS then alert them they will reverse.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: LJS7WKWR2J I bought Data at 999 instead of 99...advise if what is over n above is refundable agent: Seems you have used part of the data bundles. For reversal to be successful, the balance should be as purchased on M-Pesa. user: 99/- of data is what I used as that is the option I picked on the menu but what I gave to you was 999/- there's a difference of 900/- Just checked my data bal.... It's OK..... agent: Hi Iddah,we are only able to reverse the full amount of data bundles bought wrongly,ensure your data bundle .... ...balance is 3072 MBS,then alert us we reverse. ### Response: Customer is complaining that they bought data at 999 instead of 99 and advise if what is over and above is refundable. Agent updated that balance is 3072 MBS then alert them they will reverse.

user: Helloooo!!! Anybody there!!! are u sleeping!! I have a serious issue and you've been ignoring my tweets and DMs! ! agent: Hey there. We have seen your DM and have replied. Looking forward to helping you out. user: After centuries!! I replied to u! What i can assure you, that ur SLA is horrible! No one is helping! ! agent: Hi! I've responded to your DM, and thanks for your patience. user: Well, I’ve replied to ur DM! I wish I don’t have to wait for another 7 hours for someone to reply to me! ! agent: So sorry for the wait! I know that this can be frustrating. I've responded to your DM again.

The customer is seeking help to resolve his issues. The agent says they have responded to his DM.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Helloooo!!! Anybody there!!! are u sleeping!! I have a serious issue and you've been ignoring my tweets and DMs! ! agent: Hey there. We have seen your DM and have replied. Looking forward to helping you out. user: After centuries!! I replied to u! What i can assure you, that ur SLA is horrible! No one is helping! ! agent: Hi! I've responded to your DM, and thanks for your patience. user: Well, I’ve replied to ur DM! I wish I don’t have to wait for another 7 hours for someone to reply to me! ! agent: So sorry for the wait! I know that this can be frustrating. I've responded to your DM again. ### Response: The customer is seeking help to resolve his issues. The agent says they have responded to his DM.

user: could you let me know if you expect the lol surprise big surprise: 725/4811 to be back in stock? if so, when? agent: HIya, we are having some more stock of these coming back in around the beginning of November, as of yet there are no dates for this - Lara user: Thanks! Hi guys, any update on this? agent: Hi, Is this regarding the Luvabella doll? - Kelly user: lol big surprise and luvabella.......my kids have big demands 😉 agent: HI there we are due to receive further stock towards the end of November - Sheree user: of both LOL Big Surprise and Luvabella? agent: Hi, yes both are currently out of stock due to such high demand, we are due more stock on both items very soon - Imanni

Customer is asking help that let them know if they expect the lol surprise 725/4811 to be back in stock. Agent updated that they both are currently out of stock due to high demand.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: could you let me know if you expect the lol surprise big surprise: 725/4811 to be back in stock? if so, when? agent: HIya, we are having some more stock of these coming back in around the beginning of November, as of yet there are no dates for this - Lara user: Thanks! Hi guys, any update on this? agent: Hi, Is this regarding the Luvabella doll? - Kelly user: lol big surprise and luvabella.......my kids have big demands 😉 agent: HI there we are due to receive further stock towards the end of November - Sheree user: of both LOL Big Surprise and Luvabella? agent: Hi, yes both are currently out of stock due to such high demand, we are due more stock on both items very soon - Imanni ### Response: Customer is asking help that let them know if they expect the lol surprise 725/4811 to be back in stock. Agent updated that they both are currently out of stock due to high demand.

user: Is there a reason why an update has almost destroyed my computer? agent: Sorry to hear that! Please DM us a brief description of the issue along with the system service tag and registered owner 1/2 name for us to take a closer look. Service tag: Hi, We haven't heard back from you yet. If you still need assistance, we are available 24/7. user: It’s more a windows issue but it was affecting my dell monitor. Apparently an update locked out my desktop agent: Thank you for writing back to us! If you have a non-Dell desktop, we suggest you get in touch with Microsoft for further /1 assistance as our support would be limited to assessing the hardware functionality of the monitor. 2/2 Hi, Just checking to see if you need any further assistance from our end. Please get back to us at your convenience, 1/2 we are always available. 2/2 user: Thank you gentlemen. there was a problem with malicious programs inserted by but I am resolving them. agent: this case temporarily archived. 2/2 You’re welcome! Please feel free to get back to us if you need any further assistance. Meanwhile, we will have 1/2

Customer is asking a reason why an update is destroying their computer. Agent updates to get back if needed for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Is there a reason why an update has almost destroyed my computer? agent: Sorry to hear that! Please DM us a brief description of the issue along with the system service tag and registered owner 1/2 name for us to take a closer look. Service tag: Hi, We haven't heard back from you yet. If you still need assistance, we are available 24/7. user: It’s more a windows issue but it was affecting my dell monitor. Apparently an update locked out my desktop agent: Thank you for writing back to us! If you have a non-Dell desktop, we suggest you get in touch with Microsoft for further /1 assistance as our support would be limited to assessing the hardware functionality of the monitor. 2/2 Hi, Just checking to see if you need any further assistance from our end. Please get back to us at your convenience, 1/2 we are always available. 2/2 user: Thank you gentlemen. there was a problem with malicious programs inserted by but I am resolving them. agent: this case temporarily archived. 2/2 You’re welcome! Please feel free to get back to us if you need any further assistance. Meanwhile, we will have 1/2 ### Response: Customer is asking a reason why an update is destroying their computer. Agent updates to get back if needed for further assistance.