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12/28/2016 | Holiday Inn London Kensington | Sent email twice before my arrival asking to arrange rooms as close to each other as possible Rooms were accommodated miles away on the same floor though Repair works every morning starting at 8am above our Standard twin room level with unbearable noise But since we were out whole day from 9 to 7 I did not ask to change it Overall quality of Standard Twin was way below 4 it felt like you were in different hotel Paying extra for health facilities was inconvenient Stayed at Executive Double and Standard Twin rooms with family Executive one was newly refurbished and great I would recommend it to anyone without reservation Great location nice breakfast and lobby comfortable beds cleanliness and a good value for money overall Reception staff was nice and helpful |
12/27/2016 | Holiday Inn London Kensington | Changed over to holiday inn whilst we stayed there meaning lorry deliveries and a busy stressful atmosphere Our room was also very cold particularly the bathroom and we also couldn t not keep our clothes in the wardrobe as this was FREEZING No Positive |
12/26/2016 | Holiday Inn London Kensington | Furniture in room a little tatty Door man was a snob verging on rude I had phoned ahead and booked a parking place in the hotels car park on arrival I approached the doorman as instructed he took one look our car it was clearly not up to his usual standard and said in a very condescending manner you do realise that you have to pay for parking Then told me to wait we needed him to show us where to go to park whilst he dealt with someone else who arrived after us We were ignored by him for a good few minutes I m sure if we looked wealthier we would not have been treated in this way Great location Gluten and dairy free options for breakfast |
12/26/2016 | Holiday Inn London Kensington | There were renovations going on within the hotel which could be heard in our room We were advised our cases would be moved to another room whilst we were out during the day This didn t happen and had to wait for our cases to be moved and for the room to be changed from a double to a twin when we got back in the evening The standard double room is small Liked that the hotel is close to the underground station |
12/24/2016 | Holiday Inn London Kensington | I never thought I de be saying this because I had very high expectations about this hotel it is just 150 metres away from the underground station the neighborhood is quiet and lovely and the hotel looks really AMAZING on the inside yet the service is terrible It seems more one of a cheap hostel rather than one of a four stars hotel Here s why One day I asked the receptionist if it was possible to heat a pizza in the microwave of the kitchen He said it was not a problem and so I went out got a pizza and came back at the hotel There one of his colleagues they do not provide that kind of service and so I had to literally throw the pizza in the rubbish and it was 11 00 pm back then so it was all closed and I was STARVING so I had to wait for the very next day to eat something The air conditioning in my room made a terrible noise I don t know if it was broken or something and it was impossible to sleep Every night I had to turn on the tv to cover that annoying noise and fall asleep The next day I was in a rush and I needed one more toilet paper and a toothbrush so I went down at the reception asked for it and it took them 40 minutes to bring me wait for it only the toilet paper I had to wait 15 minutes more for a simple toothbrush How crazy Moving the bed for picking up an earring that accidentally fell on the floor I found two hair pins which where obviously not mine The room wasn t clean enough Last but not least on the day of my check out at about 10 00 am more or less I was making my luggages and the waitress roughly got into my room using her pass WITHOUT EVEN KNOCKING ON THE DOOR FIRST What I mean W H A T What if I was getting dressed or just anything else I was with my mom that morning and she was furious UNACCEPTABLE No Positive |
12/24/2016 | Holiday Inn London Kensington | If you want to have a very bad hotel experience in London stay at this one They asked us to stay at danger zone at first night There was construction on our floor It was not even easy to find the room Then on the second day they promised to change our room which was kind But the staff was not wise enough to find a room with two single beds After all problems at first night we were again asked to wait another 20 mins for the staff to find another room So if you want to have problems at your stay here you go The location was good |
12/24/2016 | Holiday Inn London Kensington | Staff are not well trained at least to realise that is their hote is 4 They have put me in a room and next day at 7 morning there was a work and noise of drilling next to my room I could not sleep went to the receptionist and told them they did not even say sorry and told me we will change you to different room them they change me to another room which was so small compared to what I pay for superior room I got upset and went to the receptionist again and told them and again no any sorry just simply told me we will change you room I spent the whole day from room to room very bad I like the hotel facilities |
12/23/2016 | Holiday Inn London Kensington | Room and bathroom was very small and cramped even the bed was small very disappointing as it was a mother and daughter pre xmas treat The foyer was very inviting staff friendly and breakfast adequate |
12/22/2016 | Holiday Inn London Kensington | Bar area exceptional cold would have liked to have stayed longer having a drink but couldn t booked a double room got two single beds But staff moved us to another room which was good of them we froze in this room we normally never complain but had to on this occasion this was a special trip for us we eventually got moved to a beautiful comfortable warm room late the following evening Breakfast was very good kept us going on our busy day reception staff very nice bar staff a little on the cold side |
12/22/2016 | Holiday Inn London Kensington | I had to leave the first room at midnight as the bath was filling up with filthy water coming up the plug hole I was moved to another room which was next to the cleaners cupboard so was woken by them at 7 30 after a very unsettled night I asked to be moved to a less noisy rm which they did but in the process of moving an expensive top of mine was lost They are suppose to be replacing it but guess what I have heard nothing from them The hotels has recently changed hands and there are builders everywhere My advice would be stay somewhere else No Positive |
12/22/2016 | Holiday Inn London Kensington | very noisy rooms poor layout of the room tv located in the wrong place 2 seater setee and coffee table unnecessary cluttered up the room access to toilet restricted a large person would have struggled to use it open plan shower unit meant taking a shower was not pleasant cold in the shower enclosure as the door to the toilet shower room opened directly in front of the shower enclosure the location was good |
12/22/2016 | Holiday Inn London Kensington | Breakfast room service was inedible Absolutely disgusting and 30 for 2 people Reported it and I was offered a free breakfast in return Shame I can t just nip up from South Wales for it asked for a refund and got no further reply Horrible customer service Location Bed and room layout Distance to tube station |
12/21/2016 | Holiday Inn London Kensington | The bathroom was awkward small and very narrow I cannot imagine a tall person never mind a wide one being able to stay in this room 5005 Comfort was really sacrificed to save space and it was difficult to brush my teeth as the tiny sink yes tiny was directly under a cabinet and it was nigh impossible to get to the sink at all without cracking forehead or head Friends in another room had to change rooms because it was too small for two people but their bathroom sink was all right The rooms are quite different from each other as the hotel is growing and several buildings are involved in the refurbishment Bed was delicious to crawl into after a full day and night out with good linens and mattress Location perfect to all points in London via Tube or bus or on foot Super staff especially the concierges porters and doormen They went beyond their job descriptions to help |
12/21/2016 | Holiday Inn London Kensington | Waited over 20 minutes to check in not because there were lots of people checking in at the time but because there appeared to be only one member of staff on reception Great location very comfortable and clean Well equipped gym |
12/21/2016 | Holiday Inn London Kensington | Very small room small bathroom water in the sink and bathtub didn t drain once we only received one towel only one shower gel Upon arrival our room was very cold Breakfast was really disappointing good selection but really not tasty Go for the Muffin Man 100 m away Location is good hotel is clean and nicely furbished |
12/20/2016 | Holiday Inn London Kensington | 1 The room executive type that was given to me was very close the elevator which has very annoying sound 2 Many construction work going on which causes restricted approach to the stairs 3 the food was not up to the expectations No Positive |
12/20/2016 | Holiday Inn London Kensington | The service after the visit was shocking money was taken out of my account without my permission after checkout I do not expect a hotel to keep my details after checkout they continued to take money out resulting in me having to contact the bank to get my money refunded Staff were rude and incompetent they did not understand the problem They passed me to many different people and none of them knew what to do I rang to make a formal complaint and was told I d get a call back but didn t I sent a formal complaint by email 3 times and did not even receive an acknowledgement of my email Very disappointing it ruined a good stay there and for that reason I would not recommend or return No Positive |
12/19/2016 | Holiday Inn London Kensington | The food was awful we could not eat the chips my burger was luke warm breakfast was no better bacon like rubber The location was great for going to the Albert Hall Nicely decorated and clean |
12/18/2016 | Holiday Inn London Kensington | You changed the hotel name I panicked thinking I d booked wrong hotel The bed wasn t comfy the price of wine per glass was very expensive too No Positive |
12/17/2016 | Holiday Inn London Kensington | The standard of bedroom nothing like pictures Building work going on in hotel at 7 30am all day Told it had changed to a Holiday Inn a few days before arrival and wasn t worth the cost No complimentary compensation We booked this hotel a few months ago under the name Kensington Close Hotel and Spa As we are both students and only come to London once a year we wanted to really enjoy our stay and therefore I checked many reviews and the hotel looked good online However a few days before arrival I received an email to state that the hotel had now been taken over by Holiday Inn Horror and would be affective as of the 1st December I have had terrible experiences with Holiday Inn s in the past and had I known I would definitely have not booked this hotel and would have stayed clear This isn t the worst of it and all will be explained When we arrived and started to check in I was asked to deposit what I understood to be 50 on top of the payment of the hotel for any service charges These included use of room service didn t want any evidence of smoking in the room or damages don t smoke etc This would be paid back after our stay providing everything was in order Unfortunately being young and inexperienced I handed my card to the lady behind the desk I got to the room and checked my online banking 150 had been taken from my account I immediately checked at the front desk and was told that the charge of 50 was per day and therefore for the three days it amounted to 150 Considering this was my spending money whilst I was away I now had a lot less than expected I was told this would only be refunded after our stay and providing there was no extra services and damages Surely they could accuse me of damages or extra services etc and there d be no evidence that would suggest this wasn t the case They could quite easily charge me for use of room service which didn t happen and keep a chunk of that deposit No Positive |
12/13/2016 | Holiday Inn London Kensington | Detest the pre authorisation of card for things I didn t pay for Takes AGES for the money to come back feel that we are all providing a no interest loan Very comfortable Location ideal |
12/12/2016 | Holiday Inn London Kensington | We were given the wrong type of room when we checked in I don t think it was a deliberate action but more a case of new staff getting use to the system Hopefully they iron this out Staff worked hard to resolve a minor issue Parking although not cheap was very convienent under the hotel High St Ken Tube stop is only minutes |
12/12/2016 | Holiday Inn London Kensington | The room above me was a building site we woke up every morning to loud banging and drilling Both times we went to complain no managers are available at the moment I can offer you some free drinks The trip to London was great but let down by the hotel experience We were not notified the hotel would be changing hands to the Holiday Inn and we re not expecting to have to put up with the noise on a relaxing long weekend away Clean rooms and friendly staff |
12/12/2016 | Holiday Inn London Kensington | The check in was chaos as was the check out we had to wait in the bar for over an hour to wait for our room to be ready and had to queue for 45 minutes to check out to make things worse the hotel as tried to take the payment twice from my bank account I have been staying at this Hotel for over 30 year s but I think after the changeover to Holiday Inn I ll be making other arrangements for my next stay in London No Positive |
12/12/2016 | Holiday Inn London Kensington | The room size and cleaning poor also on our last night being woken up at 8am by a cleaner asking me what time was I leaving the room The room was very very small not as advertised As a long term customer of holiday inn which now own this hotel I hope you get it sorted quickly to your standard which has always been good in my option |
12/12/2016 | Holiday Inn London Kensington | We booked an executive club room and was given a standard they said nothing we could do as no other rooms available My sister went back up to her correct executive room and someone else had checked into it although she had already done so and her belongings were in the room The couple said they thought this was odd as a porter took the stuff to lost property The duty manager just said sorry but he couldn t do anything Cannot believe we paid executive prices when we stayed in a room so small you would struggle to get around with your belongings out I loved the location of the property that was as far as it went for me |
12/11/2016 | Holiday Inn London Kensington | Room was extra small the bed tiny it was passed as a double but it really is a small single no room to swing a cat in there Room was extremely cold Heating didn t work asked for someone to look at it and they brought a very small oil heater that was hardly warm Mad my birthday miserable Nothing worked really Will not re book The breakfast was amazing |
12/11/2016 | Holiday Inn London Kensington | Queued for a long time to check in and then we were checked into a tiny room with a single bed when we had booked a double It then took quite a while to get a double room Really small and odd shaped room and bathroom my boyfriend was almost too broard to fit into the tiny space the toilet was in There was also loud drilling straight above us would have been nice to let us know that some work was going on Lobby and restaurant area were lovely Didn t have chance to see the spa or use the restaurant |
12/10/2016 | Holiday Inn London Kensington | The rooms and bathroom are smaller then they look on the pics but they are clean and littery is very good The check in out staff was a bit lost in their new system the hotel became a Holiday Inn the week before our arrival Couldn t find the reservation They asked for my credit card upon arrival but promised me they wouldn t charge it but when I came to check out and pay they had already charged my credit card not very happy Overall the staff were incredibly friendly and helpful in particular the concierge service fantastic |
12/10/2016 | Holiday Inn London Kensington | EVERYTHING I WILL BE MAKING A HUGE COMPLAINT TO HOLIDAY INN THE DAY WE CHECKED IN WAS THE DAY THE KENSINGTON CLOSE HOTEL WAS CHANGING HANDS TO THE HOLIDAY INN THE COMPUTER SYSTEM WAS FLAWED NO ONES KEY CARDS WORKED THE QUEUES WERE HORRENDOUS THE ROOMS WERENT READY THE ROOMS WERE NOT ALLOCATED AS PER BOOKING THE BED SIZE WAS WRONG IT COMPLETELY SPOILT MY ONE AND ONLY WEEKEND AWAY THIS YEAR AND I PAID OVER A HUNDRED POUNDS A NIGHT FOR A POXY HOLIDAY INN IF I WANTED A HOLIDAY INN I WOULD HAVE BOOKED A HOLIDAY INN shame on you booking com for not informing people of a really important event this really was a case of robbing people LOTS OF SHOUTING AND LOTS OF DISGRUNTLED PEOPLE ALL WEEKEND the poor staff were so fed up but tried their best staff helpfulness |
12/10/2016 | Holiday Inn London Kensington | Did to the change to a holiday inn there were a few teething problems The numerbering directing to the room was wrong Guests should know that there is a charge for using the pool The bed was really comfy |
12/10/2016 | Holiday Inn London Kensington | No Negative I suppose as a chef myself and working in the hospitality industry for nearly 20 years I am a bit more critical than most in some aspects my first disappointment was on arrival not being notified of the changeover in hotel names so arriving and finding holiday inn instead of kengsington close I first taught I was at the wrong hotel reception was caotic my reservation wasn t on the system and found staff unapologetic in such case my first impression was not great to say the least however as I do suffer from allergies and when requesting certain items from the hotel the staff was very diligent and accommodating I did feel the single room was extremely overpriced for the basic it contained but I will allow for the location which was fantastic would have loved to have been greated in some aspect of my stay by an English accent as I felt I at times was staying in an easten European city instead of the centre of London at times by the accents however most were very kind but when you hear staff speaking among themselves in there own languages can be very unnerving and intimidating to say the least overall as much a I had a lovely stay location being the most advantage to be honest I would doubt a return to this hotel again from working in this industry I am probably more Critical than your adverage customer to me it was in many ways of 4 star standard but as I m sure as it s a new venture for a new company best of luck in the future Ann Marie |
12/9/2016 | Holiday Inn London Kensington | Checking in was extremely difficult due to problems with the Hotels IT system The Executive Room was disappointing Nothing special with the room facilities and lighting level was very low Convenience to public transport is good |
12/9/2016 | Holiday Inn London Kensington | Stayed here woith a group of friends Got overcharged and paid a deposit by cash this was also taken from my card Waited 25minutes to check out to be told there was no evidence of handing over 150 deposit in cash Told they would have to check cctv still waiting on this to be resolved Poorly trained staff with poor levels of communication Woken each morning by maintenance and cleaning around 10am Needed to get five key cards during my stay as thy never worked Would never go back Location was fine |
12/9/2016 | Holiday Inn London Kensington | Noisy noisy through the night loud generator noise through the night and plumbing noise through the night Entry door is not sound proof so you can hear everything on the corridor Location and staff |
12/7/2016 | Holiday Inn London Kensington | very small room with 2 beds wifi on room was overloaded or out of range and we had to use free 24h coupons that were provided by the reception wifi on lobby area was free but overloaded or out of range strange incident there was an early morning false fire alarm and while evacuating the hotel personnel said it was a false alarm but the fire alarm kept ringing and many of the people were confused on what to do which could be very dangerous very clean and cozy stay friendly and helpful personnel safe and convenient location I d certainly stay again |
12/6/2016 | Holiday Inn London Kensington | The staff were rude I wasn t informed of the change of name of hotel so walked about looking for this I never got the room I asked for and never got into my room until after waiting over 3 hours after midnight which meant I lost out on my Friday Night There was no handover with the staff and time wasted again in the morn Eventually I was offered 30 off the Sat night room rate I don t think this was acceptable I wasn t prepared to waste anymore time and advised a complaint would be going into both Booking com and Holiday Inn It s a shame as I have always praised Holiday Inn and staff The location was great The staff especially the senior or Duty Managers were not interested helpful or understanding Would not recommend this hotel Clean and comfortable |
12/5/2016 | Holiday Inn London Kensington | Room was so small you couldn t walk around the bed This was ridiculous Shower tray so shallow the bathroom flooded Got back from Christmas shopping at 3 30 ready to snoozed shower ready for the theatre and the room had not been made up Check in and out was chaos TV wouldn t work without contacting reception Wi fi wouldn t work without contacting reception On Sunday we were woken by banging at 5 am We are really tolerant travellers but this was all very irritating The bed the location |
12/5/2016 | Holiday Inn London Kensington | 2 hours to check in Wrong room then gave us a key to a room with someone in Ended up in a disabled room with adjoining door Neighbour complained about noise We could hear him sneeze so walls were awful Only 2 milk sachets for 2 people Missed our dinner reservation due to check in Offered us a drink but there choice not ours Awful booked as Kensington spa as had 4 5 reviews they changed to holiday inn that wknd without advising us and was awful All foreign and no cust er Service Will be complaining Not a lot as switched to holiday inn awful cust Services |
12/5/2016 | Holiday Inn London Kensington | Room size I am appalled at the room size It was not a double room but a single room with a double bed The fact the hotel had changed to a Holiday Inn and was not informed and I am still waiting on a call from the manager This was promised on Saturday when we arrived The door men were exceptional |
12/5/2016 | Holiday Inn London Kensington | Check in and check out Massive queues No note left from staff in respect of a birthday Hotel name changed day of our arrival from Kensington close hotel and Spa to holiday Inn Left looking round London for about a hour as we had not been notified Comfy bed |
12/5/2016 | Holiday Inn London Kensington | Room was very small Being on the 6th floor I was on the same floor that was halfway renovated so always had to use the furthest away elevator and the corridor was somewhat dusty Furniture and fittings in room in poor condition door on cupboard on single hinge and work desk in need of renovation or replacement WiFi in room didn t work although apparently you could get a voucher instead of logging in online Bed jammed up against far wall from door so if you were a couple in the bed one would have to climb over the other to get to the bathroom However may be Holiday Inn has taken over this place to bring it up to standard so I m not condemning this hotel they may just need time to get everything sorted Arrived on a bad day I think as hotel was literally just changing over from Kensington House Hotel to Holiday Inn There were massive queues to check in and a few room mix ups and other problems as systems were changed however the staff were polite and as helpful as they could be under the circumstances Plenty of room in the lobby and some nice seating areas |
12/5/2016 | Holiday Inn London Kensington | The hotel was being taken over that day by Holiday Inn There was chaos at Check in we had to que for 3 4 of an hour and then wait another hour for our rooms The rooms varied greatly in size and quality Some were very poor Poor show by holiday Inn not to have lots more staff on hand whose idea was it to change some bedrooms numbrers at the same time Not good customer service consdiering we booked seven rooms they wouldn t even wave the fee to use the pool poor poor poor Please provide more breakfast options for those with dietary needs like Glutten wheat free Very little |
12/5/2016 | Holiday Inn London Kensington | They made a mistake with our room and gave us a double instead of 2 singles so we had 2 wait until the room was ready The beds were very comfortable and the hotel was quiet at night |
12/5/2016 | Holiday Inn London Kensington | Gym was filthy treadmills covered in dust Check in process took around 45 minutes with no apology or explanation from management Rooms clean and well equipped Staff as helpful as they could be |
12/5/2016 | Holiday Inn London Kensington | I did Not like it because the rooms do not have the standards of 4 stars hotels I was not happy to pay 50 extra for each night I have stayed in The staff had informed me that I have to pay 50 like deposit in case I destroy any object in that room Then what for is the insurance I could spent this money to enjoy my trip The room I have seen online is totally different from the one I had Internet extremely slow and no TV programs Only the publicity ones Old and broken furniture I really wanted to show my daughter Christmas lights in London and I have made an effort for this trip but unfortunately the hotel I had booked was really really bad and did affect my mini holidays I have been before in other 4 stars hotels and there is no point of comparison how lovely they were We actually thought Kingston will be a lot better as the pictures online look great but is a all false Hope this feedback will help to improve services And being honest to people will bring you a lot more clients No Positive |
12/5/2016 | Holiday Inn London Kensington | Check in was a mess they didnt know if the rooms were ready given the wrong rooms booked and paid for doubles given singles and it took us 45 mins to check in one guest had house keeping come into the room when they were in the shower at 5 30pm for no reason we all got woken up by house keeping at 8am trying to clean the room when check out is at 11am Staff were quite rude breakfast was a joke they didnt know what they were doing check out again was the same 30 mins to check out some were nearly charged twice I wouldnt recommend this hotel we heard so many people complaining we had 20 rooms booked and none of my guests were impressed No Positive |
12/5/2016 | Holiday Inn London Kensington | Well hotel had been rebranded on the day we arrived so checkin was a nightmare with long queues We were eventually given a teeny tiny double room we requested a twin with no explanation or apology from the rather frazzled and not very helpful man at reception We did not accept this and had to wait another half an hour for a suitable twin room to be found Manager was very apologetic and offered us free breakfast to compensate Wifi is a disaster it works very slowly about 10 of the times you need it Location is excellent and breakfast is a large buffet of a good standard from traditional English to fruits and cereals |
12/5/2016 | Holiday Inn London Kensington | Caos we were given a room that was occupied with sleeping guests we had to discuss with reception every day concerning the bill and the compensation we were promised on arrival the hotel was nice good location good breakfast nice rooms but small rooms |
12/5/2016 | Holiday Inn London Kensington | The staff there was no where to pull in when unloading The slowness of the staff the unhelpfulness the room was dirty the bed was comfy and it was near to where i needed to be |
12/4/2016 | Holiday Inn London Kensington | All great Excellent location for site seeing and shopping day or night Nice modern hotel Great food Very friendly and helpful staff Will definitely recommend and stay again |
12/4/2016 | Holiday Inn London Kensington | The hotel didn t look like the photos The staff were very slow booking in and out over 30 mins each The change to holiday Inn wasn t told to us Wouldn t have stayed if we knew before travelling The hotel was right by the lube so it was easy to get around London |
12/4/2016 | Holiday Inn London Kensington | Customer Service Room size small Keys didn t work every time we returned to the rooms Someone already in the room we were allocated Got double bed when I booked asked twin beds Had to wait 2 hours for the room I arrived at 4 15pm Staff very rude Staff not helpful The beds were comfortable |
12/3/2016 | Holiday Inn London Kensington | No draught beer at the bar Great selection of cocktails but not great for beers Booking com said breakfast was included when I booked It wasn t |
12/2/2016 | Holiday Inn London Kensington | Everything absolutely disgusting place No one should ever book here They rob everyone blind and at like it s okay I will be complaint to management absolutley disgusting Nothing at all Except from Being robbed of every penny I own which is not a lot |
12/2/2016 | Holiday Inn London Kensington | Transition to Holiday Inn wasn t as smooth as it could have been Room keys didn t work and we had to queue for a while to get them changed over Very soft cosy beds |
12/2/2016 | Holiday Inn London Kensington | Most of the staff are italian u dnt feel ur in UK and italians are slightly rough to deal with in general The spa is a seperatly operated in lower ground and you need to pay extra access fee to use the facility Hotel lift was to tight u can hardly fot 2 adults with luggage or 3 adults only My room key did not work twice in my 3 night stay and i had to go back to the recpetion to get it reprogramed Breakfast was very very basic not worth the 16 u can definitely get something much better on the streets of london Room size is ok for london but toilet was to tight the wash basin area was hardly the width of might shoulders and shower water outlet was so low i was not able to stand straight underneath it and im only 1 78 cm Location is very good close to underground station and if you are driving there are few spots to park infront of the hotel the hotel is big while i was staying they converted to holiday Inn big lobby and there was starbucks coffee being prepared for soon opening |
12/1/2016 | Holiday Inn London Kensington | My stay was ruined by construction works above my room from 9am unbearable noise for which I was not warned about when checking in Nothing because the stay was ruined by construction works above my room from 9am unbearable noise for which I was not warned about when checking in |
11/30/2016 | Holiday Inn London Kensington | No Negative the room wash tiny how they sell this as a double is a joke sink in bath rooms small couldn t rise face afterwards unless you wanted to bang you re head on cupboard loo is in stupid place if you re on the large size i would guess you have to back you re self into it very disappointed with room bed was so close to wall on one side bang into wall 5 times during sleep no space for side table also lighting is bad in room but great location lol |
11/29/2016 | Holiday Inn London Kensington | check in was 2 5 hours late and not even a complimentary drink at the bar was offered the room was tiny i think we must have had the smallest room on the property the lifts are inadequate for the numbers of guests frequently had to use the stairs so thankfully we were on the first floor there is no extractor fan in the bathroom so the mirrors steam up the bar prices are extortionate as well the location is excellent and the hotel is clean and tidy the staff are pleasant with nice manners |
11/28/2016 | Holiday Inn London Kensington | N A This is the second time we ve stay Fabulous location great amenities The staff are friendly and very helpful Will definitely stay again We were a group of 5 couples very enjoyable time had by all |
11/28/2016 | Holiday Inn London Kensington | there was no menu in the room when I requested for another one the lady gave me a service book and I have to call down to request another after waiting 30 minutes for the first one In the end I did not book any food as it took so long More water and soap in the bedroom |
11/28/2016 | Holiday Inn London Kensington | Fire alarm on at 6 in the morning had to run down just to know it was a false alarm Had to pay a supplement to use the gym and spa and breakfast too Very small room and bathroom just not worth 100 GBP per night Nice hall and restaurant good location close to buses and metro tv and coffee tea included |
11/27/2016 | Holiday Inn London Kensington | AC was loud Good location only 5 minutes walk from underground station high street Kensington Breakfast had a large variety of selections both continental and cooked Staff were helpful |
11/27/2016 | Holiday Inn London Kensington | Lack of free Wi Fi slight stinginess with the tea coffee milk in the room Proximity to Tube station great location in Kensington quiet room good bed |
11/27/2016 | Holiday Inn London Kensington | Staff weren t always helpful and had a disaster with payment which ended up taking up majority of first day in London to resolve A matter that should have taken a matter of minutes Issues with electrical items in room took 2 days after being reported to be resolved Good location |
11/27/2016 | Holiday Inn London Kensington | Wifi should be free I All rooms in Thai day and age I would advise clients that the showers are like hospital showers very messy unless they are in a wheelchair if you don t need them they are very inconvenient Beds very comfortable |
11/26/2016 | Holiday Inn London Kensington | Room looks nothing like the photos and was far too small couldn t even open our suitcase unless it was on the bed Great location The bed was super comfy |
11/26/2016 | Holiday Inn London Kensington | Hassle with booking com to start promising a best price rate but actually it would ve been cheaper to book direct Leaking toilet Staff informed at 10am to sort out whilst we were out Nothing done during the whole day Sent someone up at 7pm once we had reminded them Then had to move rooms whilst in the middle of getting ready for dinner Second room much roomier Bigger room and bathroom Makes me wonder did we actually have the executive double we d payed for the first night Housekeeping hoovering before 9am right outside our door on a Saturday morning Staff didn t ask how we found our stay upon departure so couldn t reel off my issues Staff didn t really seem to care that they hadn t checked the toilet issue during the day as asked nor that we had to move rooms inconvenience mid stay to re pack Not impressed Oh and apparently it s actually a holiday inn Wow Great location |
11/26/2016 | Holiday Inn London Kensington | Tea was very weak and not very nice so asked for a pot which was much better Staff were fantastic at sorting problem out with room mix up and correct executive room was perfect |
11/26/2016 | Holiday Inn London Kensington | Check in was supposed to be from 3pm We got to the hotel about 3 30pm and got told our room wasn t ready and they had no idea what time it would be ready We were going out early evening so wanted some time for showers and relax and they couldn t tell us what time we could check in The rooms were small but nicely put together The bed was mega comfy and the rooms were quiet |
11/26/2016 | Holiday Inn London Kensington | An early warning about the drilling internal construction starting on the Monday would have been helpful I will call ahead next time to ensure they are not doing any construction Other than that flawless Attentive staff Lovely facilities and interior Very well designed bathroom Location Cleaners are very good |
11/24/2016 | Holiday Inn London Kensington | 2 hours of hell it should be an inmediate decision when the customer is right the noise was too much and i really was patient they keep promise to stop inmediately and never did i did leave my room with my things and went to sit in the lobby thst an argentina manager after me having the most horrible 2 hours in your hotel came to my rescue and change me to another room i was almist cryig and next to a breakdown for more than one houri have to cope with a terrible noise of maintenance in the room on top if mine did recorded they should change my room inmediately with my first cal bu it took 5 or 6 phone call for them to decide to give my another room the argentina manager was heloful |
11/23/2016 | Holiday Inn London Kensington | Rooms are very small Showers from neighbour Rooms are noisy Heater does not work properly so room was cold Location is perfect Hotel is 5 mins walk from underground Rooms and showers are modern |
11/22/2016 | Holiday Inn London Kensington | No heating in bathroom no heated towel rail low power shower no instructions for a c which had to be switched on each time you entered the room no hotel or local information in paper form in room cracked sink and no space for personal toiletries Very small room overlooking skips and rubbish but labelled executive Clean location comfortable beds |
11/22/2016 | Holiday Inn London Kensington | The fire alarm went off a few times including at 6am in the morning staff didn t sort this or communicate the problem The bed was really comfy and the bathroom was modern and clean |
11/22/2016 | Holiday Inn London Kensington | Cheaper bar prices won t happen Lovely staff very helpful Room was great saw reviews saying rooms where to small maybe they were holding a dance session Great breakfast and perfect location |
11/21/2016 | Holiday Inn London Kensington | The first room was too small for 2 people Changed to a larger room with no daylight with doors to the room and bathroom very heavy to open Possibly a little overpriced The staff were helpful and very polite Comfortable bed clean room Good breakfast |
11/21/2016 | Holiday Inn London Kensington | The only negative I have is that the rooms are very small Despite this they are very well furnished equipped Good location close to underground Very clean |
11/21/2016 | Holiday Inn London Kensington | My room was so tiny that I couldn t easily access the wardrobe for the double bed was too big for the room I felt squashed and squeezed It was not value for money to say the least The room was meant for a single bed not a double That was really a gross error of judgement on the part of the management thus putting the name of the hotel into disrepute The friendliness of staff and cleanliness of the hotel |
11/21/2016 | Holiday Inn London Kensington | After complaining about the On existent wifi for 2 days I asked reception if I could have a refund for my 3rd day as I wanted to I ve out I was told this was possible so I went and packed and booked another hotel When I went back to reception to the same guy he told me it wasn t now possible and that I had misunderstood the conversation His colleague who was also involved in the conversation earlier suddenly had a bout of amnesia as he couldn t even remember the conversation Spoke to manager eventually who refused the refund Spent over 500 to stay for 3 days and didn t have access to wifi Got no work done whatsoever Will never stay here again Nice hotel but no wifi |
11/20/2016 | Holiday Inn London Kensington | The bar prices where extortionate to say the least everything was over priced the staff where very rude and abrupt These points do take a lot from the over all experience of this hotel The concierge service was very knowledgeable courteous |
11/20/2016 | Holiday Inn London Kensington | noisy work and drilling all day long no free wifi 10 day per device so not much fun for 2 nights and four guests rude staff woke up on second day by maid coming into room at 7 30am frightened me Spa was 10 day per guest too food lovely very clean |
11/17/2016 | Holiday Inn London Kensington | The only issue I had this time was that there was no fridge in my room when there has been on previous visits This was my third or fourth time staying at Kensington close and as usual I was happy with my stay there The location is excellent if you want to be in the centre and the transport links are great My room was clean and comfortable and all staff I spoke to were polit and friendly |
11/17/2016 | Holiday Inn London Kensington | I tried to use the pool with my fiend but it was taken up by swimming lessons and only two lanes were available so we weren t able to properly relax in the pool as the free lanes were being used Price and location of hotel Love that the hotel is so near to the tube and shops I m coming back at Xmas with my daughter |
11/17/2016 | Holiday Inn London Kensington | Unhelpful staff Noisy of the air conditioning No refrigerator No tissue don t replace shower cap Arrive at 8pm after 12 hours flight plus transfer to the hotel and been told to withdraw cash from ATM to pay deposit because their machine won t recognise dual currency credit card despite it s on Mastercard Staff was cold and blunt no alternative suggestion given just the ATM machine which is not near and there will be fees on cash withdraw Room was tiny and noisy at night with the air conditioning on No refrigerator in the room and wifi was impossible to use 5 mins walk to the tube station on circle or district line but nowhere close on direct train have to change virturally everytime to go somewhere No Positive |
11/16/2016 | Holiday Inn London Kensington | Staff at concierge desk may have been over tired On 2 separate occasions when I waited to be dealt with I was overlooked and the person behind me was attended to instead Perhaps my petite stature at 5 2 was to blame Nice clean room Comfy beds Very convenient location for town and Underground |
11/16/2016 | Holiday Inn London Kensington | When booking you say wifi in all areas you say spa at the hotel None of this was available unless you pay for it Room was the smallest i have ever had with fridge making noice all day and night and if not the fridge the AC did the same also found three flyis in my room on the 3 night Even after i upgraded my room not much location was ok |
11/15/2016 | Holiday Inn London Kensington | The staff on check in were very aggressive and you have to pay 50 cash deposit and get it returned on departure this is mandatory also we paid and they debited our account twice and it took 7 calls and 5 working days to get it back and we have travelled to this hotel several times we were promised several call backs we never got any Very disappointed with staff and also management who did not want to know we will be changing hotels and will not return basically due to the managements bad customer service 143 00 debited as well as 331 00 absolutely disgraceful Breakfast was good hot |
11/15/2016 | Holiday Inn London Kensington | Staff was not very responsive There was a weird smell at the bathroom but when I asked for someone to check which took half an hour to come he simply said he couldn t smell anything Another morning I asked for towels and they could come only after 40 minutes Location is very convenient close to tube station |
11/14/2016 | Holiday Inn London Kensington | Keep waiting for our rooms no direction as to which floor lift stairs to find our rooms In fact a very unprofessional member of staff Asked to talk to the duty manager in our room he never arrived Room service arrived with a bottle of wine which I insisted on due to the inconvenience No complimentary water which was part of the booking Had to ask for more milk only two in the room The final insult was when the maid knocked on the door at 8 15 on the Sunday morning to clean our room we were not due to check out until mid day Very disappointing as this weekend was booked to help my husband recover from a illness The room clean and comfortable breakfast good Some of the staff very polite and helpful |
11/14/2016 | Holiday Inn London Kensington | WI Fi was dreadful despite paying extra for an executive club room we could only get very slow wifi if you stood next to the desk Lighting could have been a bit brighter from a woman s point of view Pillows were rather hard temperature of water in bathroom could be a bit hotter Staff were extremely friendly courteous and helpful Everyone greeted you when you met them Nothing was too much trouble The duty manager Chris went out of his way to assist me when I had a few issues with the room Breakfast was excellent great choice of food waiters always on hand to top up your tea or coffee Bed large and very comfortable bathroom quite a good size Molton Brown toiletries supplied |
11/14/2016 | Holiday Inn London Kensington | Some of the staff are so rude This hotel will be one of the thing that i m going to tell my friends to go comfortable room fantastic swimming pool and spa easy for transportation safe and peaceful |
11/14/2016 | Holiday Inn London Kensington | The noisy fridge in the room The poor wifi reception away from the lobby area Lack of tourist literature in the hotel The sliding bathroom door was extremely heavy an elderly person would have struggled with it Very convenient for public transport Excellent efficient staff |
11/12/2016 | Holiday Inn London Kensington | Please ask the cook to stop using the same serving spoon to position pork and non pork items I was offended and told him to STOP IT Pastry at bfast poor quality staff were great I wasn t happy with first room so they moved me |
11/12/2016 | Holiday Inn London Kensington | Not enough tea in the bedrooms only 1 tea per person per day was insufficient The beds and pillows were really comfortable and very clean The serving staff at breakfast were very attentive Housekeeping did a very good job Good location facilities and food Excellent parking |
11/12/2016 | Holiday Inn London Kensington | Why make inhouse guests pay for the use of the swimmingpool The bathrooms are modern but small in the executive rooms The breakfast is wonderfull The location is perfect Hope it will remain a great value for money hotel once it will be a Holiday Inn in december |
11/10/2016 | Holiday Inn London Kensington | Twin room had no iron ironing board or any hotel details facilities check out time etc Bedroom decor is a little tired and doesn t fit with the other areas and the nice touches like a doorman etc Didnt realise that using the spa facilities would be an additional cost Location was good and the communal areas very nice Very helpful doorman and the reception staff were efficient and helpful |
11/9/2016 | Holiday Inn London Kensington | The executive double bedroom photo was not what we had which is smaller room size and the breakfast is not worth for 12 ponds Also it would be better if the double bed aren t twin beds put together No Positive |
11/9/2016 | Holiday Inn London Kensington | 50 deposit for one night I thought was excessive What frustrated me more was this was taken from my account and not paid back until days later I was not informed about this before my stay I booked this hotel as a surprise for my girlfriend with intention of using the Swimming Pool However there is 8 extra charge per person to use the facilities I thought was ridiculous considering this was NOT informed to me before booking or at check in Overall a very disappointing stay No Positive |