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11/9/2016 | Holiday Inn London Kensington | We booked in after 6 Got a double room instead of superior twin Would have liked separate beds also did not like fixed shower head most women don t Clean comfy and good locations |
11/8/2016 | Holiday Inn London Kensington | Executive Club room we stayed in was very small and cramped for the money I expected more Every time we wanted to use the heating we had to ring reception to have the thermostat activated The in room iron leaked water into the cord causing the power to trip out and leaving the room in darkness causing distress to my partner as she was in the shower at the time When reception was called they sent a maintenance man who had no idea where the fuse box was He left for 10 minutes again leaving us in darkness in the mean time I found the fuse box and reset the power which immediately tripped out again until I realised the iron was causing the problem The iron had no safety certification saying when it was last inspected lucky I didn t receive an electric shock The hotel staff showed no interest in this matter and strangely there was no member of management available for me to discuss this with The bar staff tried charging a 5 50 service charge for carrying 2 drinks less than 10 ft Seemed a little bemused when I told them to remove the charge from the bill All in all a nice hotel run by poor quality staff Good location Very clean |
11/8/2016 | Holiday Inn London Kensington | The changing rooms in the health spa need a bit of a revamp The bed was extremely comfortable The staff were very friendly and helpful Great location for shops and for tube station |
11/8/2016 | Holiday Inn London Kensington | fire alarm test notice was not immediately noticeable builders were very annoying bed was two halves joined but the mattresses kept separating would have maybe included a mini fridge for the price Staff were very helpful and engaging overall quality of the hotel was good |
11/8/2016 | Holiday Inn London Kensington | the staff really need training here The room I booked at the hotel was an Executive Double room it was far too small so I paid an extra 25 per night for an upgrade to a room with more space This made the hotel very expensive I could have paid less in a higher star rated hotel in the same area The location is perfect The room we paid for was so small that 2 people with luggage could not fit into the room I paid for an upgrade which was expensive but as we were staying 5 nights we needed a room big enough to stay in |
11/7/2016 | Holiday Inn London Kensington | Staff were not very pleasant the reception staff gave the information required but if they had smiled and been more friendly it would ve been a better experience Very clean relaxing atmosphere convenient location for tubes buses |
11/7/2016 | Holiday Inn London Kensington | I thought l had booked a twin with bath but we only had a shower After a days visit to olympia one really needs a good soak in a bath We were very dissapointed Public areas were very spacious and unforgettable cluttered |
11/7/2016 | Holiday Inn London Kensington | Left luggage in room whilst we went out on the last day Returned at 12 10 to find key card had been automatically cancelled Petty waste of every ones time Have never understood the point of this policy No Positive |
11/7/2016 | Holiday Inn London Kensington | This was my at least 4 th stay in the hotel I paid the room with my credit card from the price announced in your web site While making check in they wanted to charge to my credit card 50 GBP per night of stay 250 GBP as security They have no minibars in the rooms so what security I have a Polish credit card and when is charged and returned later I am loosing from exchange rate This I had once in the past in Turkey They said lot of arguments with no base like to register my credit card in their system I told them that I made the payment with my credit card and finally they wanted me to deposit 100 GBP cash I did since I have got tired of discussing with several people You have to mention this at your booking side during check in clients are asked 50 GBP deposit per night of stay I will not book this hotel as long as they do not change their policy I AM NOT HAPPY AT ALL VITH MY LAST VISIT No Positive |
11/6/2016 | Holiday Inn London Kensington | We requested a cot for our daughter we arrived to find a broken cot with no bed linings Previously on this trip we had stayed in 2 different Premier Inns lower quality and the cots etc were excellent This was rectified after speaking to the reception After we found another cot with a lovely duvet Our daughter was very happy There was construction work being carried out on random rooms on the 6th floor Really noisy during the day banging drilling The fire alarm went off at 6am and we had to vacate premises with my 22 month old then re enter without a proper fire drill no hotel staff were around Very unprofessional The people behind the reception were ok but one receptionist was very cold and never smiled even with the cot incident no wifi acess Perfect location and unbeatable price I have stayed here many years ago and also at the hotel next door Copthorne Tara Both have ugly exteriors But you cannot beat this location lots of resturants shops Whole Foods tube station parks The room was perfect for our 3 night stay Small but that is the standard size in London I liked the bath shower although the bathroom was narrow the bath was still big plus there was an amazing smelling shower gel soap |
11/6/2016 | Holiday Inn London Kensington | Stay there for a total of 5 days and the breakfast is always the same Wash basin area table was small too Rooms was clean and comfortable but slightly smaller |
11/6/2016 | Holiday Inn London Kensington | Noisey on second night due to guests in other rooms laughing and talking loudly half the night Fire alarm went off and we had to vacate premises then re enter without proper fire drill ie no head count Reception staff polite but never smiled Doorman polite and offered to carry my luggage in without my having to ask |
11/6/2016 | Holiday Inn London Kensington | They charged GBP 9 95 pre device per day for wifi and the wifi doesnt work It took me 40 minutes just to load google maps and find out where my meeting was The beds were comfy and the location was perfect |
11/6/2016 | Holiday Inn London Kensington | Being woken up by cleaner coming into our rm shower door leaked water all over floor and had to use up our towels to dry it Very clean and comfortable |
11/4/2016 | Holiday Inn London Kensington | No Negative Very clean lots of room friendly staff very quick room service Me my partner stayed in the Kensington Close Hotel for a midweek break to London we found it was good value for money quite posh without being pretentious The staff were always happy to help and always had a smile Uber pick up right outside but cabs were always outside for fares I would recommend staying in this hotel |
11/4/2016 | Holiday Inn London Kensington | Paid extra for a superior room but wasn t superior was a tiny box room We were told on arrival room wasn t ready then suddenly it was and we had been upgraded to a queen suite for free Absolute lie the room was like a broom cupboard Not impressed with the rooms and nothing like their pictures Comfy beds |
11/4/2016 | Holiday Inn London Kensington | No free wifi This is pretty poor in this day and age of hotels and hospitality It is in fact a good reason not to choose this hotel Nothing worse than stingy people Staff were great Business facilities were excellent Room was very comfortable and it was above my expectations given the trip advisor ratings were really poor |
11/4/2016 | Holiday Inn London Kensington | I have visited this hotel a few times and it is starting to get a bit shabby ie furniture looking shabby and bathroom doors not closing Also Booking com said there was free wifi but they said wifi wasn t included however they did give me a free code when I argued The beds were so comfortable and the location is perfect for tube and shops and restaurants Price is good |
11/4/2016 | Holiday Inn London Kensington | They put us in a room with construction site next door This began at 8am everyday which means you don t get sleep in a hotel which seems the opposite of what it s needed for When you tried to tell staff they looked at you as if it was your fault They then moved us to a room where the TV wasn t viewable and essentially in a cupboard The hotel is only on one obscure tube line no access and awful location in terms of speed Staff were tragic all the way through especially at management level To top it all off on the last day they had a fire alarm failure at 5am which caused the whole hotel evacuate did anyone apologise Of course not Worst hotel I ve ever stayed in and it s not exactly a no frills hotel don t waste your money stay elsewhere Nothing |
11/3/2016 | Holiday Inn London Kensington | I usually stay next door at the Copthorne Tara but it has become pricier recently My last visit here was good and compared very favourably with its neighbour This time not so The room was small and the bathroom very small and cramped The wifi connection didn t work but since it was included in the room rate the receptionist was unable to give me a refund Parking from noon one day to four the next cost an addition 50 probably standard for London but still expensive The room smelled of air freshener and cigarette smoke The location very close to High St Ken tube station and easy access to the M4 |
11/3/2016 | Holiday Inn London Kensington | Wi Fi wasn t included but first of all for a superior double bedroom I expected more Really small You couldn t even move in the bathroom Great position and very cleaned |
11/2/2016 | Holiday Inn London Kensington | Booked through Booking com won t ever do that again they really are bad only booked me one night but the hotel staff sorted things Everything especially its location |
11/2/2016 | Holiday Inn London Kensington | Small room even if we didn t book the smallest one No space to open suitcases Bathroom and room smelled like mold from time to time Cleaning staff knocking on all the doors early every morning even on checkout day Good wifi |
11/1/2016 | Holiday Inn London Kensington | small room even though it was an upgrade bathroom poorly laid out to tight around toilet and sink shower door meant having to climb out of bath where the bath starts to incline which is a falls risk Room not ready even though it was late afternoon when we arrived reception area and location very good Despite the negative side of the room would visit again |
11/1/2016 | Holiday Inn London Kensington | you have to pay 8pounds to use that gym swimming pool wrong when your a resident When I got home I found out they charged me 24pound for a breakfast I never asked for or had I have tried to get this put right by speaking to them but nothing has happend if they are doing this to the odd visitors they are making quite a bit of money for such a large hotel their customer service is terrible I would urge all visitors to check their credit card bill Location |
11/1/2016 | Holiday Inn London Kensington | Loo fan takes too long to switch off adjust it to 30 seconds Loo an awkward shape and shower head too low for adult Water pressure also a bit too low staff very efficient and friendly and helpful Location was good you re not on Right s Lane You are in a little square at the bottom I forget the name couldn t find you on Google |
10/31/2016 | Holiday Inn London Kensington | Was not impressed they charged 10 and 1 for a towel for a swim surely that is part of the Hotel facilites Also that they take 200 off yr card when you arrive and not the amount owed seems odd to me Bed was very comfy and room clean |
10/31/2016 | Holiday Inn London Kensington | The bar is a bit pricey but I guess that s what you get in a London hotel The room was smaller than I expected but we only slept in it so we didn t need more The hotel s water system was a bit active but apart from a rather odd gurgle in the middle of the night which made me jump was otherwise what you d expect in an hotel of this size age Excellent friendly and helpful staff and a very clean hotel Its really close to the tube station so well located We only stayed one night but would return for another London weekend My friend paid 60 more to stay in a value brand inn favoured by Lenny Henry |
10/31/2016 | Holiday Inn London Kensington | They could have a better breakfast NO FREE WI FI is a bit boring Also EVERYTHING depends on a deposit Would be nice if the rpoms had adaptors Clean accomodations and great location |
10/31/2016 | Holiday Inn London Kensington | No Negative The staff were most helpful especially Michaela and Bruna I think that is her name she is a Portoguese girl both of whom work in the bar They were exceptionally helpful |
10/31/2016 | Holiday Inn London Kensington | I booked a double superior room which was tiny and all bed which you had to squeeze around to open the wardrobe Couldn t hang long garments in the wardrobe Lot of noise from next rooms had to sleep with earplugs The room was not cleaned all weekend The location is excellent |
10/30/2016 | Holiday Inn London Kensington | Reception staff a bit inefficient in calling next guest forward etc so check in was a bit slow Convenient location Recently rennovated and in good condition Felt treated well even though on a discount rate not always the case at other hotels |
10/30/2016 | Holiday Inn London Kensington | Expensive parking Smoke alarm waking us due to guest smoking in room Room noisy Lifts too small had to wait ages to go down with suitcases Good location Parking available though very expensive |
10/30/2016 | Holiday Inn London Kensington | Building work is currently going on which is not identified on their site that disrupted the trip with constant banging and drilling Also continuous fire alarms were going off as well Staff of little help giving no information etc Location is good |
10/29/2016 | Holiday Inn London Kensington | No free wifi in the room had to go to the lobby for free wifi access Amazing location Within steps of the Kensington High Street tube station plenty of shops bars and Kensington palace in walking distance |
10/29/2016 | Holiday Inn London Kensington | WiFi could be free in the rooms in this day and age Just a stone s throw from high Street Ken Quiet rooms though since the hotel is down a side street |
10/28/2016 | Holiday Inn London Kensington | No Negative The beds were very comfy and the room clean Hotel was quiet considering it was not far from High Street Kensington Perfect location to explore London from |
10/28/2016 | Holiday Inn London Kensington | Our first room was directly below drilling work on the floor above which was unbearable A quick call to reception and within 10 minutes we were moved to a lower and much quieter floor Cannot fault the service The breakfast was delicious Top quality ingredients Lovely thick bacon Extensive choice and all hot items were actually hot rather than warm as is too often the case The staff are all so polite and helpful |
10/27/2016 | Holiday Inn London Kensington | Bar was expensive however this wasn t unexpected due to the area and the quality of the hotel and service Very comfy bed and duvet Staff were so helpful and genuine Felt like they all enjoyed their jobs Makes for a very good atmosphere |
10/26/2016 | Holiday Inn London Kensington | had to pay 9 95GBP for wifi even though we twice tried to sort this by telling staff this was meant to be included Beautiful pictures on the website showing nice spacious suites We paid almost 300GBP for 2 nights the room was so so small A vanity shelf was put right at the end of the bed leabing about 20cm between the end of the bed on the shelf Squeezing around the bed resulted in nasty and painful bruises to the thighs if you caught the shelf Paint was smeared across the tiles where they had decorated and a Stanley knife blade was found in the bottom of the shower The view was of a waterlogged rooftop cigarette butts and the dumpsters at the back of the hotel piled with rubbish The Tube station was around 200m away which was handy Holland park and Hyde park are close I would not recommend this hotel As a couple we felt a little duped They showed rooms that were clearly not offered for the price we paid They should have showed us what our money was getting If so we would have not booked this place It is very expensive small cramped and painful on the thighs trying to work your way around an ill designed shoe box room No Positive |
10/26/2016 | Holiday Inn London Kensington | Next to housekeeping cupboard who were banging the door closed from 7 ish Reception staff didn t seem to care when we raised that The bed was very comfy and large |
10/26/2016 | Holiday Inn London Kensington | Got told to pay 50 00 on arrival and that I would get it back the next day then told by another collegue that it would take a few days to get it back so meant I was skint for the rest of my trip The staff didnt seem to care they were very rude Cocktails had a service charge which I wasn t advised about Someone knocked on our door the next morning and when we didn t answer decided to walk in while we were sleeping Worst hotel ever No Positive |
10/24/2016 | Holiday Inn London Kensington | Room very small I found it difficult to walk to the other side of the bed Not all channels on TV worked No information on how to work the air conditioning or heating units Location great Very clean Bed comfortable |
10/24/2016 | Holiday Inn London Kensington | Despite being on the menu there was no hash browns for breakfast although this was substituted by normal potatoes which was acceptable Unfortunately all of the breakfast was stone cold The wifi connection was fiddly and constantly kept dropping out There was building work in the hotel and what seemed like a constant heavy drilling for most of the day time which was annoying The double bed was two mattresses pushed together which gave an uncomfortable ridge in the centre of the bed The staff were attentive and helpful |
10/22/2016 | Holiday Inn London Kensington | 20 Min wait to check in No apology of upgrade to compensate Guest gentleman in front was upgraded myself a female wasn t Great location and cleanroom with bath |
10/21/2016 | Holiday Inn London Kensington | The room was a delux double and was very poky and small The window was tiny and positioned in the far corner of the room As such you have to have the lights on all the time There was only one seat in the room so had there been 2 of us we would have had to of sat on the bed However the room was very clean The breakfast was not very good the choice was limited especially where fruit and yogurt were concerned The eggs were tasteless as was the rest of the cooked food Disappointing The location was excellent |
10/20/2016 | Holiday Inn London Kensington | The rooms where quite small for the amount you pay and the amount of money it would have been to have wifi was shocking They left little chocolates for my boyfriend for his birthday which was a nice touch and the bed was super comfy |
10/19/2016 | Holiday Inn London Kensington | The room very small More like a single with a double bed If I d been staying longer would have asked for a change the bed was very comfy but the room very small |
10/19/2016 | Holiday Inn London Kensington | No Negative I had a single room for 2 nights The room had everything I needed and was clean loved having a bathtub in my room The breakfast was classic English with egg ham sausages bread porrige and pastries The location is good only a 5 minute walk from Kensington High Street underground station |
10/18/2016 | Holiday Inn London Kensington | We were told that we had been upgraded to an executive room I hate to think how small the ordinary room would have been nowhere to hang a long dress Very comfortable beds |
10/18/2016 | Holiday Inn London Kensington | Paper thin walls rude receptionists males and females Price of wifi Slow lobby wifi free Spa kept me on hold so never got an appointment Night staff didn t ask he loud guests to quieten Beds were very comfortable Concierge were friendly Room service tasted great |
10/18/2016 | Holiday Inn London Kensington | Room small bathroom very small no shaving light at the mirror staff dour and to cap it all charged a refundable charge of 50 per night on my credit card which takes up to 10 days for refund No Positive |
10/17/2016 | Holiday Inn London Kensington | There was a lot of construction work drilling going on in adjacent rooms which was very noisy during the day Ok after 5pm but I was trying to do some work in the room in the afternoon Very good service attentive staff Parking quite expensive |
10/17/2016 | Holiday Inn London Kensington | noisy guests in corridor no soap dish poor flow from shower no internet in room only 2 milk and 2 teabags per day but 4 coffee sachets good location handy for tube efficient room service comfy bed |
10/17/2016 | Holiday Inn London Kensington | Fan in the bathroom was as loud as a drill Really annoying Poor sound proofing between rooms At this price I expect wifi to included in the room and it was not Great location clean and overall well run hotel |
10/16/2016 | Holiday Inn London Kensington | Wellnes spa 10 Euro pP was not included in the price what nobody told us before booking The wellness area itself wasn t that good tiny whirlpool one little women and one little men sauna Clean though WiFi was a struggle costs extra in the room takes forever to connect in the lobby for free The location of the hotel ist really good it s like a two minute walk to the Tube or multiple bus stops two minutes to Starbucks or McDonalds for those who like it and ten minutes to the entrance gates of Kensington Gardens Hyde Park a 15 minute bus drive to the largest shopping mall in London |
10/16/2016 | Holiday Inn London Kensington | Definitely choice of pillows which may suit some customers but not my choice and definitely hard compared with many good hotels Good room though no view but pillows rather hard Generally high standard of hotel Overnight parking expensive at 35 00 for 24 hours Car parking spaces are limited |
10/16/2016 | Holiday Inn London Kensington | there s no information when booking about having to pay 50 day deposit staff was quite rude at first I had no internet connection even if I paid for it Then the signal was very poor almost unable to use itNo Positive |
10/16/2016 | Holiday Inn London Kensington | Initially being allocated a very small room on the first floor near to the noisy air conditioning units However was moved to a better room when requested Location comfortable room very helpful staff |
10/16/2016 | Holiday Inn London Kensington | Breakfast was a little ordinary especially the coffee Wifi being down for a long period was a nuisance but upgrades need to happe Staff were extremely helpful |
10/14/2016 | Holiday Inn London Kensington | Smell of Chlorine from the Spa and the room was tiny Also the lifts were like undercoated delivery lifts Staff lovely and the breakfast was fantastic |
10/14/2016 | Holiday Inn London Kensington | Someone from housekeeping entered the room without knocking with a master key at around 9am on the day of checking out I found this very disturbing as I was in the bathroom at the time I reported this to reception where I received an apology Housekeeping needs to be much more careful Hot breakfast was very nice Staff were all very helpful and attentive I was staying in the hotel with a few colleagues attending a black tie dinner in a nearby venue Sorry I couldn t stay longer and use all facilities All three of us got upgraded to Executive Double Rooms which was a nice surprise |
10/13/2016 | Holiday Inn London Kensington | The fact that both my breakfasts were not booked with them even though I had proof and the fact our first room was a double when I had booked a twin Not good when you are moving a disabled friend around How smart the place was and the helpfulness of the staff |
10/13/2016 | Holiday Inn London Kensington | STAFF NOT FRIENDLY Went to sit in the bar for a drink in the evening and was not allowed to sit where we wanted despite it being half empty The lady was very dismissive of us and did not want us to be sat very long Shame as the bar area was one of the nicest places to sit and we d paid to be there Good breakfast |
10/13/2016 | Holiday Inn London Kensington | what s not to like 5 star helpful and friendly staff Great location comfortable and well appointed room Really lovely fitness centre and pool Good breakfast choice |
10/12/2016 | Holiday Inn London Kensington | Stayed in a standard room overall really small the width of the toilet area was terrible struggled with access Would only return if we booked a larger room One of the lifts out of order had a longer waiting period No receipt or invoice given on departure Excellent location very clean hotel good d cor furniture Swimming Spa Gym an asset Staff very helpful |
10/12/2016 | Holiday Inn London Kensington | very small room cramp toilet and the management still decided to put a bath tub in it no railing in the bathtub two staff we were looking at my wife struggling to carry our luggages to the taxi at the entrance slow check in and check out such high price with no complimentary wifi Near to the train station |
10/12/2016 | Holiday Inn London Kensington | Very small room we booked an executive room and it was extremely pokey Also very noisy from 7am with internal building work drilling banging and scraping from the room above and the stairwell next door Comments about the noise were met with just a shrug from the receptionist when mentioned at check out Good location very handy for Kensington Hight Street and underground A nice reception bar and restaurant |
10/11/2016 | Holiday Inn London Kensington | Circle line wasn t running so was a hassle to get to Executive double was small No view 3pm check in Treats in room for boyfriends birthday Clean |
10/11/2016 | Holiday Inn London Kensington | Early morning to loud the door bangging The doorman on that night he returned my wallet the honesty of the staff makes this hotel 5 star thank you sir who you are |
10/10/2016 | Holiday Inn London Kensington | Having to pay a 50 deposit or the reception staff would not allow you to check in Even though you have paid for the room Rooms extremely small Location Spa and spa staff excellent |
10/10/2016 | Holiday Inn London Kensington | I requested early check in When I arrived at the hotel the woman at the front desk was less than helpful and said our room was not ready and would not be ready for a few hours so come back then when we returned hours later the room was still not ready so we waited In the lobby while other people checked in early with no problems I approached another person at the desk and told them the situation and they found us a room immediately and were very kind and helpful The other woman was less than kind and had terrible customer service This was the only problem throughout the stay Around 10 30pm on Sunday night the fire alarm went off Turned out to be a false alarm but that didn t bother me I appreciate customer service and my experience at check in was less than positiveNo Positive |
10/10/2016 | Holiday Inn London Kensington | Not informed that a 100 deposit would need to be paid at arrival Not informed of swimming lessons in swimming pool which lasted 3 hours and was very hard to relax Was not informed of broken jacuzzi although this was fixed after a while Was not informed PAYING guests were not aloud to use the loungers by the pool area as they are clearly reserved for spa users members only Hair dryer in room had not been pat tested Good location friendly and helpful members of staff Comfortable bed Spacious environment and easy access |
10/7/2016 | Holiday Inn London Kensington | Reception staff couldn t give a damn Rude they don t know how to smile Wifi is inexistant 3 codes for 3 different devices None of which worked correctly Kept dropping out impossible to work Unacceptable in 2016 No hairdryer in room Room tiny and not as reserved I had to ask housekeeping for more tea as none in the room Generally a usual london rip off because of its location The help by the concierge |
10/7/2016 | Holiday Inn London Kensington | The swimming pool costs extra Per person per day I didn t book the hotel per day so paying four times to get access to the pool is excessive Beautiful lounge |
10/6/2016 | Holiday Inn London Kensington | Very noisy environment in the middle of the night staff could t bother to do anything about it trying to find excuses and hoping I will just ignore Basic facilities very poor breakfast No Positive |
10/6/2016 | Holiday Inn London Kensington | Not having free WiFi in the room Also when I arrived to the hotel and the lady on reception couldn t find my reservation she wasn t very nice And afterall it wasn t my fault my reservation was there Great location and nice design |
10/6/2016 | Holiday Inn London Kensington | One of disadvantages is lack of big lamp in the room There are only few small lamps near the table and bed In addition every morning garbage collector s machine makes lot of noise Hotel is located in good place 4 minutes walking to underground station Our room was quite big there s very good and big double bed |
10/5/2016 | Holiday Inn London Kensington | Staff were very unfriendly especially the security guard who stands at the front of house which is worrying Rooms are small even though describes as executive Rooms weren t ready on time either Great location |
10/5/2016 | Holiday Inn London Kensington | I had a knock on my door at 8 10am It was very quiet and I didn t know if it was someone knocking until it happened again When I went to the door and looked through the spy there was a cleaner there she then proceeded to enter my room When I then opened the door fully she asked when I was checking out I said in 10 minutes When I left my room I saw another cleaner doing the same at another room This is really bad as I could have been on holiday and still in bed or in the bathroom naked Checkout is supposed to be 12 00 so why are they disturbing people at 8 10am Also you have to pay 50 per person for any drinks etc before you have had them I wasn t having any but still had to pay I will get the money back to me card in 3 5 days why should they have my money for up to 5 days for something I haven t even bought it is disgusting I have stayed here lots over the last few years and am thinking of now going elsewhere when I have to visit London with my job No Positive |
10/4/2016 | Holiday Inn London Kensington | Staff behind main reception desk were disorganized seemed annoyed and didn t smile Very unwelcoming They made me feel as though I was on a conveyor belt of people coming into the hotel really not impressed Expected better The location the staff at the luggage desk were very helpful The bar downstairs |
10/4/2016 | Holiday Inn London Kensington | Having booked an executive suite being given a double room initially and the was given a room with king size bed but was not the one I initially booked No Positive |
10/4/2016 | Holiday Inn London Kensington | No Negative The staff were very friendly and helpful We were given a mini fridge in our room for no extra charge Breakfast was very good with plenty of choice The spa facilities were very nice although at an extra cost of 8 per person Overall the hotel was very good value for money we were very pleased With our stay and would definitely use again |
10/3/2016 | Holiday Inn London Kensington | Nothing it was very good Arrived early 10 30am and a room was available Were able to leave our bags on the Saturday and pick up late evening saving 25 in left luggage charges at Paddington Good staff very attentive |
10/3/2016 | Holiday Inn London Kensington | Rude staff Being charged extra for use of wifi and pool neither of which was stated to me on check in or when booking Refused to refund breakfast even though we didn t get it Why did you book it then was the sharp question from receptionist Location was good Shower and room were clean |
10/3/2016 | Holiday Inn London Kensington | Everything The staff were rude and struggled with English We booked and executive room which so small the two of us struggled to get ready at the same time The bar area was very uninviting We felt we were very unwelcome We were there for a ball and we all felt like we were a nuisance Much better hotels in London and so much better value Never again even if it was a 1 a night The location of the hotel is great if you want to be in the Kensington area |
10/2/2016 | Holiday Inn London Kensington | Rooms were too small Paid for the bigger room as I had seen the review on trip advisor about the room size Inspite of me paying extra I was still placed in a smaller room When I complained I was moved to a slightly bigger room with little or no wifi connection The room had no wifi connection at all and having a 3G service was also hard Overall I would say this hotel is overrated for price Staffs were quite helpful |
10/1/2016 | Holiday Inn London Kensington | Rooms could have been cleaner and bigger Simple things like wifi should be included and we should be notified about the 200 bond before we get to the hotel Everything extra like the pool ect cost more to use The location was great |
9/29/2016 | Holiday Inn London Kensington | Lunch I like to have a bath Free Wi fy in the rooms The bed and bathroom The room was too cold for the meeting The food for lunch was very bad the worst I have ever had |
9/28/2016 | Holiday Inn London Kensington | we hear any sound outside the room which not comfortable especially at night The staff were very friendly the room service was quick the food at the hotel restaurant is delicious I also like the location it s close to the station shops cafes restaurants ATM and grocery store |
9/26/2016 | Holiday Inn London Kensington | No free wifi expensive breakfast with slow service You wait a lot for tea and coffee Very friendly staff everywhere They really do their best to help you |
9/26/2016 | Holiday Inn London Kensington | I really dislike the fact that internet connection is 9 90 a day In any hotel in SE Asia it comes as standard To pay this is simply a rip off and you need to review this piece of sharp practice or day light robbery which is probably a more accurate term No Positive |
9/25/2016 | Holiday Inn London Kensington | The room It was very little and with definitely not a 4 stars room Very old floor and door The hotel shows pictures of a new renovated hotel with new renovated rooms but that was not the reality Wifi is only offered in the lobby Otherwise costs 10 The lobby and the location |
9/25/2016 | Holiday Inn London Kensington | Spa can t use swimming pool as kids have lessons there for the whole day Shouldn t the hotel guests be using that Moreover no relaxation room and bad service in general Havent been given the room I booked Have been charged twice so have to wait a couple of working days for money to return Poor service at breakfast and poor variety The room was clean |
9/25/2016 | Holiday Inn London Kensington | The rooms were ridiculously small there was building works happening of which we were not informed about the staff were rude and unhelpful and they charge an additional 50 deposit of which I wasn t advised about when you check in nice location that s where it ends |
9/23/2016 | Holiday Inn London Kensington | The bedroom was a double I had been upgraded from a single by the hotel One side of the double bed was against the wall under the window Frankly if there had been two of us in there it would have been very uncomfortable There was one chair in the room with nowhere to relax except on the bed Breakfast was very ordinaryNo Positive |
9/23/2016 | Holiday Inn London Kensington | Cosmos paid for the night before and that room was very bad and tiny one of the worst rooms ever We were kindly moved for the second night and that was great No Positive |
9/23/2016 | Holiday Inn London Kensington | Unbelievably small room and although we were two the staff refused to give toiletries shampoo etc for two people They said the 1 tiny shower gel sample should be enough for two people it was Hotel policy Wow I would never stay at this hotel again Old hotel tiny rooms for booking com users No Positive |
9/22/2016 | Holiday Inn London Kensington | Didn t feel like a 4 hotel Was rudely awoken by housekeeping when I didn t organise a wake up call The beds were really uncomfortable much prefer the beds at Premier Inn The room was much smaller than expected Slightly on the cosy side Friendliness of the concierge staff helping to park my car and carrying bags Cleanliness of the bathroom |
9/20/2016 | Holiday Inn London Kensington | breakfast was not good and certainly not value for money It is not reasonable to ask your customer to decide before having tried the breakfast if they want to get breakfast every morning during the stay We would definately have chosen a different way to get breakfast after the first dayNo Positive |