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7/26/2016 | Holiday Inn London Kensington | The rooms were very nice however i have stayed in better cheaper The food drink was over priced The hotel was very clean with friendly staff Always someone to help |
7/26/2016 | Holiday Inn London Kensington | Shower water pressure was very low the hairdryer was rubbish Would definitely advise people to take their own 12 5 service charge on everything The spa pool area could do with a bit of TLC sadly the jacuzzi was not working which is a shame especially when you pay extra to use the facilities The sauna had a very sharp and dangerous brake on the bench so I did not use this either The hotel location is great The staff were great very friendly and helpful I stayed in a single room it was a good size and had a lovely bathroom The bed was comfy and it was very clean I paid extra to use the spa facilities and joined in with a Pilates class which was great as was the late check out at 12 00 I was looking for somewhere to relax for a night after a busy 2 weeks of work and that s exactly what I got |
7/25/2016 | Holiday Inn London Kensington | The queen size bed in my room sagged on the right side The left side was firmer The mattress should be turned or replaced The buffet breakfast included in my room was good The Kensington Close Hotel and Spa is large 500 rooms with friendly and helpful staff Also the location is good in a quiet residential and businesses neighborhood that s 2 blocks from Underground restaurants and stores |
7/25/2016 | Holiday Inn London Kensington | You have to pay for WiFi Mini Bar empty The room was pretty small You have to pay to enter their gym Ended up after 4 nights switching to another hotel nearby for better value for money No Positive |
7/24/2016 | Holiday Inn London Kensington | Rooms ridiculously small and cramped with beds pushed together cupboards that opened banging into other fittings and a toilet cubicle so small you have to shuffle out of it to pull your knickers up Restaurant and bar over priced with poor service in bar Beds old Very mean on tea coffee in room Reception always busy Not for individual traveler geared to package tours Tried to block 50 a day on my card for expenses without prior notification Wifi 10 a day Fantastic location Downstairs lobby looked good |
7/24/2016 | Holiday Inn London Kensington | I was surprised that there was a charge of 8 each day to use the swimming facilities even if you were staying at the hotel and there was a charge to use their wifi It s quite an old fashioned way of doing things and quite surprising for a 4 star hotel I d rather them include the costs in the accommodation charges Although the room was small it had all the facilities we needed and even had a bath tub and a mini fridge which both came in handy when staying away with a little child |
7/24/2016 | Holiday Inn London Kensington | There wasn t really anything that we didn t like The Hotel is at a very good location Off the main road and around the corner from the London Underground There are lots of shops and restaurants to visit locally Very close to Harrods Museums Hyde Park and many other great attractions It was nice to have experienced the hotel as now we know we d use it again in the future |
7/24/2016 | Holiday Inn London Kensington | The bed linen was dirty with fresh marks and blood stains A dirty microfibre cleaning towel was left in the bath It was obvious that the room had a very cursory clean and the bed clothes weren t even changed from one guest to the next Very disappointed considering the price of accommodation However I have stayed here a few times before and this is the first negative impression I have had of the place Staff are always very friendly and hotel is very conveniently located for High Street Kensington |
7/24/2016 | Holiday Inn London Kensington | Coffee for breakfast was difficult to know what it was definitely hadn t seen much coffee bedroom good for 2 person wouldn t like to get the extra bed in Bathroom good facilities but narrow Beds comfy not noisy Good value at reduced rate |
7/24/2016 | Holiday Inn London Kensington | The rooms were very small and we were woken up by knocking at our bedroom door at 0730 and there was lots of building works that commenced at 0830 Very noisy stay The location was great to the centre of London |
7/24/2016 | Holiday Inn London Kensington | I did not like the superior room that I was located The room itself was fine The toilet was small and there was no rooms for moving around The sink was the smallest I have seen in my life and wrongly orientated It was very inconvenient to use the sink for washing and shaving and with the size of the toilet it was dangerous to get in and use the bath I had to change the room and select a better room so I can enjoy my stay at the hotel After I changed the room to an executive room paying the different in price everything was fine afterwards I liked the hotel reception facility and overall entrance area |
7/24/2016 | Holiday Inn London Kensington | They held an extra 50 per night on your card which took days to refund the bar staff automatically put a service charge on all your drinks even though you are sat at the bar when challenged they did actually remove it The hotel was in an ideal location close to Hyde park and tube station which enabled us easy and quick access across London |
7/23/2016 | Holiday Inn London Kensington | We did not realise the spa and pool was an additional cost of 8 per person per day Concierge told us if we purchased tickets for Madame Tussauds from the hotel we would not have to queue for the attraction this is just not true and we confirmed this by asking the staff at Madame Tussauds Tea and coffee facilities are supplied in room but only enough satchets of milk for 1 cup per day between 2 The Hotel was well situated for us and reasonably priced with a good breakfast buffet Rooms were comfortable and airconditioned |
7/22/2016 | Holiday Inn London Kensington | The room was too small No free wifi or free access to the pool we expected it because this is a 4 stars hotel The double bed contains to single beds together which was very uncomfortable Good location and the staff was very nice The hotel was only 2 3 minutes away from underground shops and restaurants Room and bathroom were clean |
7/22/2016 | Holiday Inn London Kensington | A double bed turned put to be two twin beds shoved together making it difficult to sleep as they moved apart to form a gap The swimming pool and spa facilities were very good |
7/21/2016 | Holiday Inn London Kensington | It always seems to be a building site Some rooms have very little room from the corner of the bed to the bathroom wall less than 10cm in one room so upgrade your room if you plan to be in it for any period of time Location is great with simple access to the underground and then all parts of London |
7/21/2016 | Holiday Inn London Kensington | The room was tiny Seemed like most of the money was used on the lobby and when u entered the room it was a bir of a shock Rooms were tiny decor was really old fashioned The bed was comfy |
7/19/2016 | Holiday Inn London Kensington | Some of the staff struggled with my English accent I live in london so when you book a hotel in the same area it is quite disappointing when the staff can t understand you Very comfortable and tasteful room Room service was great Cocktails are amazing |
7/19/2016 | Holiday Inn London Kensington | The check in desk staff were a little miserable The facilities usage charge should be included in the price The rooms were quite roomy for London and the bathrooms were lovely |
7/19/2016 | Holiday Inn London Kensington | noisy bedroom doors paper thin walls late night revealing in corridors for other guests breakfast was average so called executive room was small and unlike the picture when booked |
7/18/2016 | Holiday Inn London Kensington | The fact that the hotel claimed to have a no smoking policy yet allows vaping in its rooms Had we known we would not have booked and I would warn all non smokers to be aware of the hotel s e cigarette policy Central location |
7/17/2016 | Holiday Inn London Kensington | Room was like shoe box with tiny window in the corner No decor on the walls no info about the hotel in the rooms Hughe cost for wifi considering other great hotels we ve stayed Noticed hotels staff staring at us quite unfriendly Had trouble understanding two of the men receptionist their accents were quite strong Would have loved a bath instead of tiny shower room It was our anniversary after all The bed was very comfortable Nice to get a greeting card for our anniversary which was 27 years and not 50 years they written Hyde Park was close by for lovely walks Breakfast was great Love the slippers and night gowns provided |
7/17/2016 | Holiday Inn London Kensington | Rooms could be a bit larger especially for an extended stay as mine is I love this location tube 2 min walk away great shopping at the top of the street great restaurants around Good gym for a hotel lovely pool Nice lobby hangout area |
7/16/2016 | Holiday Inn London Kensington | That it was so expensive I know its London but really Then you had to pay for extras like the pool outrageous and the the 100 cash deposit or do it on your card and wait a fortnight unbelievable very disappointing really The location was good staff were ok rooms were clean and comfy but small no bigger than a travel lodge room really bathroom lovely and clean |
7/14/2016 | Holiday Inn London Kensington | Very small rooms never take a double bed room because it doesn t fit 2 people at all bathroom is very small would never be back at a standard room in this hotel ever location is good close to underground station breakfast is good too |
7/14/2016 | Holiday Inn London Kensington | Specifically booked a twin room several months prior Upon arrival no twin rooms they offered to switch us to a sister hotel at 11pm at night hmmmmm very poor Also they tried to charge us 4 service on a bottle of wine in the bar Location was good |
7/13/2016 | Holiday Inn London Kensington | Tiny room despite apparently being an Executive Double only enough room to walk around the double bed Queried with management confirmed it definitely was an executive double offered change of room but not until following day unable to take up this offer because of complexities of our plans for the following day I have taken photos It was a special weekend and this poky room spoilt it Location taxis always readily available outside on rank very close to an exceptionally good Thai restaurant |
7/13/2016 | Holiday Inn London Kensington | Only one biscuit and two small pots of milk for two people Not really adequate But more supplies provided on request The staff were extremely helpful and quick to correct an oversight The spa facilities were excellent |
7/12/2016 | Holiday Inn London Kensington | bedrooms are a bit basic and bathroom is stupidly thin Toilet is squeezed into the thinnest space even for a normal sized person Noise from renovation makes working in your room impossible communal areas are very nice |
7/12/2016 | Holiday Inn London Kensington | A bit surprised that there was a charge for the Wifi No salt and pepper on tables at breakfast They did run out of fried eggs It would have been sensible to put more tea bags in the room also more milk as this necessitated calling the room service late in the night to bring extras to the room Breakfast was nice Bedroom nice and clean |
7/12/2016 | Holiday Inn London Kensington | The double bed was two single beds pushed together which is a little disappointing Long queue to check in and out but it was exceptionally busy because of an event at Hyde park The staff were very friendly and wished my wife a happy birthday on arrival I asked the staff if somebody could put a gift on the bed for my wife which I brought along with me They did this with no issue at all |
7/11/2016 | Holiday Inn London Kensington | Pillows were lumpy and we had to ring for toilet roll The room was small but very clean However the pillows were not 4 star The room was a little dated but for the price we paid for room only it was excellent value in a great location for access to transport especially buses and underground direct into the city centre The location was peaceful and very safe for two female travellers to stay in with lots of cafes nearby and very close to Kensington High Street Please look after the homeless man who lives down from the Cafe Nero |
7/10/2016 | Holiday Inn London Kensington | Croissants actually very stale Breakfast overpriced for what it was The internet photo of the front of the hotel hides the gahstly exterior of the building though its actually quite nice inside Staff relaxed and friendly Swimming pool in the basement Gave me and my pregnant partner complementary coffee and sandwhich after deliverring the wrong coffee and then the wrong sandwhich |
7/10/2016 | Holiday Inn London Kensington | On arriving I was given a swipe card that didn t work so had to trail back down to reception with all my luggage so they could amend this My partner had arrived really early after travelling by night bus despite phoning to notify them of this the previous night she had to wait a couple of hours then ask to get a room Despite these inconveniences they still wanted an extra 10 per hour if we wanted to check out late There was no iron board in the room which we had to ask for which I thought odd considering it s hardly a luxury something that most places provide The walls are paper thin so you can hear more than you would like And we had housekeeping chap on our door at 8 40am to ask if we needed our room serviced Luckily we were up but I don t imagine many people would be at that time Just lots of stupid little things that if hadn t have happened would have gave me a lot better impression of the hotel s overall service Was otherwise fine for the short time we were there Very close to the train station which is great Looks nice enough inside Comfortable |
7/9/2016 | Holiday Inn London Kensington | The room was the smallest we have stayed at in London 7th floor The en suite was so small you could not brush your teeth without hitting your head on the bathroom cabinet No Positive |
7/9/2016 | Holiday Inn London Kensington | Room wasn t serviced Having to pay for use ofswimming pool Fee for car parking Staff were not friendly Will not be returning to this hotel A refund for poor standard of service should be offerecNo Positive |
7/7/2016 | Holiday Inn London Kensington | Lovely hotel but has some flaws When paying 140 a night 253 for two I really don t think it s acceptable to charge 8 to use the gym per day That s ridiculous I stay here once or twice a week price ranges from 111 145 or two at 240 346 If I were to use gym eat breakfast and pay for wifi I d have to add another 29 95 PER DAY to my bill This is a real shame as I actually like this hotel and staff are absolutely lovely never in the 6 months that I ve used this hotel have they been anything but polite and professional lovely in fact Now I m not asking for free food of course but I should be able to pay for a 2 day gym pass asking 16 is a ripoff sorry And 19 90 for wifi for two days Come off it Saying this the last two visits I ve been given free wifi Happy Emma Maybe you ve realised that s unacceptable Who knows Small rooms but very nice as long as you get a refurbished one if not then boy o boy are you in for a 90 s throw back treat Hotel is going through some renovation which is great Lovely staff and very pleasant bar Breakfast is pricey but actually really quite nice Situated in the perfect part of London for me everything I need for work and pleasure |
7/7/2016 | Holiday Inn London Kensington | My room was grubby very dated extremely small Tea coffee yes but no biscuit no water all basics in a 4 hotel room was not functional 2 spare plug sockets Check in was very slow there was a long queue 3 staff the staff had a very inefficient system for checking in guests plus what hotel nowadays gives guests a stapled piece of paper to hold their room card in they were very slow simply inefficient and didn t apologise for inconvenience Never asked if I knew my way around I had to ask where the lift was would I like to use the facilities when you travel a lot like me you begin to pick up on good service and really notice and compare bad I liked its location the hotel public areas are nicer than the remainder of the hotel |
7/6/2016 | Holiday Inn London Kensington | The standard twin room was very small with a very small bathroom It would have been small for a single room Very disappointing Never experienced this before even in London No Positive |
7/6/2016 | Holiday Inn London Kensington | Breakfast was overpriced with no selection of cheeses The bathroom sink in the standard room was squashed in a corner allowing very little manoeuvrability Very friendly staff and a good breakfast Excellent location |
7/5/2016 | Holiday Inn London Kensington | disabled lifts going to the dining room both ends didn t work at first so my mother was left embarrased and needing to ask someone for help beds were comfy butrooms were small |
7/5/2016 | Holiday Inn London Kensington | The extra prices to use things like wi fi 10 for 24 hours and the service was pretty slow and absolutely not worth it and the pool were a bit ridiculous considering we d already paid to stay there You d think they would be included Also I had to pay a 50 deposit for every night we stayed there 150 overall which was not explained anywhere online to me and I was just surprised with that huge extra cost at check in I m apparently to receive the deposit money back within the next week after check out but had I known this was required I wouldn t have booked to stay here The hotel itself is lovely and very close to the tube station and just off the shops and sights of Kensington High Street The room was comfortable if a little small and all staff encountered were friendly |
7/5/2016 | Holiday Inn London Kensington | Our room was very small modern we were happy on arrival however the mattress on the bed was awful it honestly needs to be binned you were practically lying on the springs also if I needed the toilet during the night I would have to have climbed over the top of my husband as the bed was hard up against the wall We did complain in the morning we got to speak to the front of house manager who was really lovely very understanding We were given an upgrade for free which was very much appreciated The hotel was very nice very modern Location was fantastic Will definitely use this hotel again |
7/4/2016 | Holiday Inn London Kensington | My room was extremely small too small A large person would have had a problem with the very small and tight bathroom Also the towels were threadbare needing replaced Location was good but would have been helpful to be informed hotel is at Kensington High St as I got tube to South Kensington |
7/4/2016 | Holiday Inn London Kensington | No AC Room 724 was an oven no temp conrol Frig made gale like noise all night long Bathroom sliding door difficult to move Bathroom layout and utillity was impossible Small square sink mounted at wall cornor Tiny mirror above sink too small and high No shelving for toiletries No rack in shower for soap shampoo No towel rack near sink No facial cloths had to ask didnt replace No facial tissue No spare toilet paper Toilet paper holder mounted at slant roll kept falling off Concierge was aloof Concierge overcharged for Hoppon tour by 2x10pds No ramp option for stairs in lobby make luggage handling difficult hazardous Location |
7/3/2016 | Holiday Inn London Kensington | For the value of the room we found it very basic Really small and there wasn t any door hangers available e g do not disturb resulting in us getting an 8am house keeping call An iron in the room would have been handy Comfy bed fab location Lovely place to have breakfast round the corner Balanas Soho Society Really friendly and helpful staff |
7/3/2016 | Holiday Inn London Kensington | The breakfast was just ok we like boiled eggs there were none with no offer of omelettes or poached eggs Poor continental breakfast as well we had an executive double Wouldn t like to have booked a standard double No Positive |
7/3/2016 | Holiday Inn London Kensington | Very few slots for spa treatments No fridge in the room no wine glasses no iron and board air conditioning was not cool enough quite an uncomfortable night Breakfast |
7/2/2016 | Holiday Inn London Kensington | The bedroom was a little small and the pillows were flat Whilst we were staying at the hotel there was constant banging and drilling during daylight hours A good all round experience friendly and helpful staff clean with a good breakfast selection |
6/30/2016 | Holiday Inn London Kensington | Booked superior twin Room smelt musty and bath very stained as was grouting spoke to front desk and got reallocated Next room ok but nothing special bathroom tiny and anyone a bit immobile would struggle No free wifi is very disappointing Fab location for mini break for old school friends good lounge areas and nice breakfast Pool looked good but didn t use |
6/30/2016 | Holiday Inn London Kensington | The bathroom was small narrow and cramped The wash basin was so small and badly sited that it was impossible to wash or shave without getting water over your feet and the floor The location of the hotel is convenient and the lobby and bar are good |
6/30/2016 | Holiday Inn London Kensington | No iron in the room had to ask twice so went and found iron and ironing board propped outside another room Double bed specifically requested was two singles pushed together Spent all night falling down the middle Not impressed but we arrived at 11pm and tired and just wanted to sleep Location great and reception staff great |
6/30/2016 | Holiday Inn London Kensington | Staff attitude and particular their approach to parking and taking keys was atrocious The guiy on concierge was very rude So much so I checked out Facilities and location were good |
6/29/2016 | Holiday Inn London Kensington | Had to move rooms 10 minutes as constant drilling noise was completely unacceptable Moved rooms again as seond room was not the same standard as room booked Also the baths were lethally slippery even with the anti slip mats Beware Great pool and gym All staff extremely helpful and efficient Rooms were exceptionally clean |
6/28/2016 | Holiday Inn London Kensington | Small lifts for such a large hotel Small room 8 per person for health club facilities but they were disappointing e g broken bench in sauna steam room out of order spa pool not circulating Charges for everything but the room Considering the rate for such a small room breakfast should ve been included Nice lobby helpful bell staff and reception Large comfy bed Yummy breakfast |
6/28/2016 | Holiday Inn London Kensington | Expected free wifi can t think when I last stayed in a 4 hotel without free wifi Also expected a working tv Liked the location as I wanted to be in Kensington Decent sized single room on the 6th floor Quiet The bed was comfortable the bathroom small but had everything Amazing views from the window Staff very pleasant and helpful Didn t have breakfast so can t comment |
6/28/2016 | Holiday Inn London Kensington | The bedroom and bathroom were very small with the double bed pushed up against the wall on one side The sink and toilet were in such a compact area that they could not be used with any comfort The Location |
6/28/2016 | Holiday Inn London Kensington | The coffee was terrible The fruit juice isn t freshly squeezed Obviously made from cheap concentrate No grapefruit spoons so it was impossible to eat it 3 other people at the same time had this problem Plenty of choice for breakfast |
6/26/2016 | Holiday Inn London Kensington | We were upgraded to an executive room yet the room had a virtually non existent window with no view at all Room size bed bathroom size was adequate Staff were friendly |
6/26/2016 | Holiday Inn London Kensington | Wall of room was at an angle and there was hardly space to pass bathroom door in order to reach far side bed Room and bathroom were fresh and clean Bed comfortable Adequate clothes storage arrangements |
6/25/2016 | Holiday Inn London Kensington | No Negative NIce foyer lounge area Most staff spoke good English and were very helpful Twin superior was clean simply furnished but adequate size for London Beds were comfy and bathroom was modern and spotless Fine for a long weekend Would book again if wanted to be that side of Piccadilly Plenty of places close by to eat |
6/23/2016 | Holiday Inn London Kensington | very cramped lifts need upsizing and grading only one lift was working breakfast was very basic for the price very unsatisfied inspite of paying 200 pounds we spent most of the day outside the hotel as we didnt feel like entering our room we will DEFINETELY not come back locatiom near the station |
6/23/2016 | Holiday Inn London Kensington | We had to ask for air conditioning No wifi Breakfast was terrible especially the day the sausages were cold and pink raw inside told the management and they were really not interested After prepaying for the food we went elsewhere to have breakfast Management Sent me a form letter saying they were sorry Dirty towel folded and put back No Positive |
6/23/2016 | Holiday Inn London Kensington | The staff in the bar lounge area were MOST unfriendly My husband and I were asked to leave the area by a woman in a green dress as we had not yet bought a drink coffee There were at least 4 others groups who had not purchased anything either they were not asked to leave It was my first visit to this hotel and it will be my last I have always stayed in The Copthorne next door and will be returning on my next visit No Positive |
6/22/2016 | Holiday Inn London Kensington | We found that the write up for the amenities stated the obvious like carpet waste bin and glasses considering the price of the room and the photos on the website we expected something more but found the room to be very basic and small Service was excellent |
6/22/2016 | Holiday Inn London Kensington | I was dissapointed that I did not have a bath in the room We had our room upgraded complimentary however the room we were upgraded to only had a shower We did speak with reception who offered to move us which was very nice they were very helpful however we were so tired from travelling we decided to stay in the room we had been given The hotel was a 5 minute walk from the tube station The hotel was clean and welcoming The staff were extremely helpful and polite The rooms were clean and very comfortable We had use of the pool facilities The bar staff were lovely and the cocktails were perfect I would recommend this hotel to friends and family We will be going back |
6/21/2016 | Holiday Inn London Kensington | Extra 20 per day per person to use the pool and gym The rooms are expensive anyway Could have come complimentary I m a big swimmer and my partner is a big gym user We didn t use it because we can t afford 20 a day each to do that Bit steep Service was brilliant Extra helpful when our train was at 20 30 on checkout day and they stores our luggage for us Massive help |
6/21/2016 | Holiday Inn London Kensington | No Negative All of the staff we encountered were very friendly and polite The hotel has a beautiful lobby and bar area Our room was very comfy and very quiet Fantastic location just 5 mins walk from tube station |
6/21/2016 | Holiday Inn London Kensington | The room Nr 268 could have been a bit bigger and was slightly noisy as overlooking hotel air conditioning unit and so sleep was disturbed The staff were all very friendly and helpful |
6/21/2016 | Holiday Inn London Kensington | 8 day to use swimming pool 100 to park car for 3 days in hotel carpark Breakfast average Room v small despite being a superior double room Very good location and staff pleasant |
6/21/2016 | Holiday Inn London Kensington | Our room was tiny and although the bathroom had been updated the actual bedroom and bathroom were very small room 559 if we had been overweight we would have struggled to get in the toilet area we did overhear other clients complaining about the same thing The Hotel was lovely and in a great location |
6/21/2016 | Holiday Inn London Kensington | Room size very small Pay for wifi At breakfast every morning had to ask for tea coffee one morning asked for poached eggs and never got them after waiting20mims gave up Location |
6/21/2016 | Holiday Inn London Kensington | Handle of shower door inside shower really dirty put note on bed for housekeeping but although slight effort made still dirty down the sides difficult to get to but needed doing apparently had to keep chasing for newspapers as other guests were taking them after they were left outside the door so we were told Good value but cheaper breakfast in Mr Muffin up the road |
6/21/2016 | Holiday Inn London Kensington | The room was very small especially as we were in an executive room No chairs and just about room to walk round the twin beds Comfortable bed Great location and helpful staff Good that the windows opened so no need for air conditioning a real bonus |
6/21/2016 | Holiday Inn London Kensington | Sinks is Smaller that 11 inch tight to wash your Face max opening 450mm Toilet Space to so tight you need to be Slim Jim 28 inch max to use it impossible 540mm Wide opening Dreadful Experince Nothing |
6/20/2016 | Holiday Inn London Kensington | Rooms were a little squished and apparently we had been upgraded Had better breakfast s at the Hilton and at 12 per head its a bit steep Went to use the hotel pool but was told it would be 8 each The location was great right around the corner from the tube and right along the road for kensington palace |
6/19/2016 | Holiday Inn London Kensington | Had to pay 200 up front which was a frozen transaction but very inconvenient when you book on line expecting to part with money the day you leave we had not budgeted for this so glad we had taken our credit card to pay this Rooms are extremely small you can t walk around the bed the bed was that small my husbands feet were out the bottom of it The bathroom was dirty it had stains all around the sink Nice reception area |
6/19/2016 | Holiday Inn London Kensington | Staff did not inform of work being carried out on hotel Therefore there was a noise of drilling on roof which woke me and my partner up in the morning In addition the room sizes are very small cramped hot and sweaty due to lack of space Not impressed The bed |
6/18/2016 | Holiday Inn London Kensington | the bathroom is ridiculously narrow almost I could not fit in and use the sink to shave very poor noise insulation the bed was 2 meters far from the door staff and location |
6/18/2016 | Holiday Inn London Kensington | Use of leisure facilities and use of wi fi very expensive relative to the cost paid of the room For nearly 200 for one night hotel should allow use of pool and not charge extraNo Positive |
6/17/2016 | Holiday Inn London Kensington | Staff over stretched check in poor and two out of the three couples were given rooms they hadn t requested The Location is second to none for sight seeing etc |
6/16/2016 | Holiday Inn London Kensington | Very overpriced extra s such as an added charge for the spa and 6 for a bottle of water There was also a lot of drilling going on that we were not advised of prior to our stay A very central base for the tourist attractions of London |
6/16/2016 | Holiday Inn London Kensington | Bar was lousy Peculiarly strong smell of disinfectant in the hall way Cramped room Great location excellent well staffed reception at a crucial time for check in around 6pm |
6/16/2016 | Holiday Inn London Kensington | Needing to register on wifi each day Better lighting in the room bathroom would be helpful I had a nasty slip in the bath when mat slipped i badly bruised one leg on shower screen hit my head on tiles It could have been a lot more serious Convenience as at a Training in hotel near shops restaurants |
6/15/2016 | Holiday Inn London Kensington | The Worst Stay in London Huge dirty hotel with unprofessional staff that wake up clients at 8 a m every morning Reception charged the price of my stay twice from my credit card without any authorization from my side Nothing |
6/13/2016 | Holiday Inn London Kensington | No Negative Jonlucca at front desk upgraded our stay by providing us with internet access at no charge This is an important service in today s internet age |
6/13/2016 | Holiday Inn London Kensington | There was no free Internet and the 24 hours access failed a couple of times when using the mobile booking When reporting this the staff was kind enough to give me a free voucher but free Internet nowadays I think is a must for a 4 star hotel The spa did not impress me at all I think is better to go for a massage somewhere outside the hotel The prices are high and the service is not that good I chose the hotel because it was close to the location of the conference I was attending The staff was friendly and very polite The hotel looks nice and has a great location |
6/13/2016 | Holiday Inn London Kensington | Rooms are small mattress was too soft or lumpy cost was more than the booked price Great location very friendly and helpful staff breakfast s were nice |
6/10/2016 | Holiday Inn London Kensington | Travelling through France and Ireland hotels provided free Wi Fi access I found it hard to justify 10 pound per day for access when I would probably only use it for half an hour a day room space was good and clean coffee making facilities available in room |
6/9/2016 | Holiday Inn London Kensington | Bathroom very narrow fat person would not be able to use the toilet No plastic bag in the bathroom waste bin One lamp by mirror did not work Fan in bathroom did not work Superior twin room looked more like a standard Info on TV could be better eg how to get to the pool lockers costing 1 Also 8 for pool use a lot if one only wants an hour s swimming Crew used same lift although there was a crew lift TV not good Need Freeview menu beds were comfortable Breakfast good difficult to grab attention of waiter serving the coffee So close to the underground Foyer very nice Towels nice and fluffy |
6/9/2016 | Holiday Inn London Kensington | WiFi over priced so did not use it Spa pool expensive though did use the pool Would expect free access to the pool when staying at the hotel have found this to be the case in most hotels in UK Europe Parking expensive considering I am disabled All the staff were very pleasant and extremely helpful at all times The food in the restaurant was superb Location excellent as was breakfast dinner Rooms well stocked and very clean |
6/9/2016 | Holiday Inn London Kensington | Room was very small Kettle did not work and room did not have a hairdryer Pool was at an extra cost of 8 which I thought would have been included considering the price of one night here Even after paying 8 I was unable to use to pool due to swimming lessons taking place Lovely reception and bar area Room service was also very good and at a fair price |
6/9/2016 | Holiday Inn London Kensington | The room was very small with paper thin walls Could literally hear the person upstairs next door do EVERYTHING Felt the 8 charge on top of the room for gym and pool facilities was a little expensive Entrance area was stunning staff lovely and very helpful especially the most helpful gentleman at the baggage area very kind man Beds very comfortable location excellent and good gym facilities |
6/9/2016 | Holiday Inn London Kensington | I wanted to leave a small carry on bag for 2 weeks before returning for a further stay They wanted 40 for the privilege which is the same price regardless of the size of each item Exhorbitant No Positive |
6/8/2016 | Holiday Inn London Kensington | The room we had was very small but nonetheless was workable since we did not spend much time in it We really loved the location and the service was truly outstanding |
6/7/2016 | Holiday Inn London Kensington | It sounds minor but at breakfast my wife ordered some poached eggs they took 15 minutes to arrive So her breakfast was cold she insisted I eat mine as it would get cold and the poached eggs were covered in pepper according to the waitress to make them look nice Ok if you like pepper unfortunately my wife doesn t The facilities and attention of the staff was second to none |
6/7/2016 | Holiday Inn London Kensington | Spa was messy Jacuzzi too small Changing rooms dated Not really a relaxing spa Certainly not worth 8 should be part of the room fee Bar and reception areas very smart spacious and welcoming The chap that dealt with parking our car very helpful and friendly |
6/7/2016 | Holiday Inn London Kensington | Very badly fitted carpet it was so rucked up someone could easily trip over it The bed was very comfy and my son and I really enjoyed using the pool |
6/6/2016 | Holiday Inn London Kensington | Our room was poor paid for a superior twin but felt the room was basic The sealant in the bathroom was dirty and needs re doing there was a large gap at the top of the bathroom door The bottom of the bathroom door was damaged The extractor fan and air conditioning unit were very dated and subsequently noisy They need updating The furniture in the room was basic There was an odour in the room when we first entered If this room was a superior I would hate to see a basic The staff and service were excellent The restaurant spa and hotel bar were good The hotel entrance and full ground floor were very impressive Room service was excellent |
6/6/2016 | Holiday Inn London Kensington | The room was very small and the bed was lumpy very old mattress There were two of us staying but only one set of shower toiletries The location and facilities were good and the bar area was very modern and comfortable |