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6/6/2016 | Holiday Inn London Kensington | Absolutely awful I had booked a room for one night for me and my partner as a birthday present on arrival straight away they advised I would have to pay an extra 67 just IN CASE I used other facilities thinking I would receive the money back into my account when I checked out I agreed and carried on with checking in Overall the hotel looked lovely until we got Into our room it was so cramped and tiny considering I paid for an exclusive double room I felt abit robbed Not to mention the view of a horrible roof We then proceeded to try the wifi to them find out it was 10 a day wow in this day and ages this is ridiculous I could understand 5 or something similar Later into the night all we heard was slamming doors and construction outside walls almost like paper But I must say the worst part of all was not requesting a wake up call and leaving a do not disturb sign outside somebody just walks into our room at half 9 in the morning looking in and walking back out Furious isn t even the word and to top it off the money they took from me will not be back into my account until 5 10 working days Talk about false advertisement and awful service i seriously would never recommend anyone to stay here The area was lovely |
6/5/2016 | Holiday Inn London Kensington | We booked an executive room with super king bed which took up most of the room Only two teabags and 4 little pots of milk For two of us Bar drinks expensive 22 for vodka and lime pot tea and small glass cider Comfy beds and pillows great breakfast Great central location for Kensington |
6/5/2016 | Holiday Inn London Kensington | Bedroom was rather dated and small Bathroom was excellent disappointed as the rest of the hotel was 4star I would rate the room 2 3star Nice spacious hotel food was excellent in the restaurant hotel with parking in London just of the Kensington high street excellent Staff very friendly and helpful nothing was to much trouble Would book directly through the hotel next time not through booking com as I had to leave a day early Hotel staff very helpful would of refunded my night but as booked through booking com lost my money plus cheaper booking direct even with offer Would I stay here again 100 |
6/1/2016 | Holiday Inn London Kensington | Room size view toiletries had to ask for soap no iron not enough tea water too soft and tasted strange Kettle smelt of disinfectant Uht milk should be semiskimmed not whole which tastes much worse Weak shower Spa |
5/31/2016 | Holiday Inn London Kensington | The room was a little basic and shabby Extras like breakfast and wifi where quite expensive so we didn t end up using any of the facilities Would probably go to a travel lodge for the same type of room but cheaper next time The Location was good lots to do within walking distance |
5/31/2016 | Holiday Inn London Kensington | the hot breakfast was not so hot could do with a microwave to heat up the food but overall a good selection of food facillates were great staff very helpfull spa was great would stay again |
5/31/2016 | Holiday Inn London Kensington | Bathroom was so small I could barely get my shoulders in to the toilet or the sink areas room also small for 150 a night Impressive bar area good location for tube good aircon |
5/31/2016 | Holiday Inn London Kensington | Bedroom so old fashioned and bathroom so tiny noisey at night as people were leaving hotel club Good location and had a spa as was travelling with my teenage son |
5/31/2016 | Holiday Inn London Kensington | The bathroom had a sliding door to use less space but it was very difficult to close and then open Very comfortable bed and very quiet room We have stayed here before and will stay again because of the location and great value for money for London |
5/30/2016 | Holiday Inn London Kensington | Wifi internet access was poor and the passwords didn t work We had to call support to get our devices connected Nothing beats the location of this Hotel A very short walk to Kensington High St Train Station plus all that High St has to offer in cafes shops department stores restaurants etc |
5/30/2016 | Holiday Inn London Kensington | The room was an excutive they said but it was a small standard bathroom was tiny walls tin as paper no minibar too noisy The pillows we re fine bed linen ok good air condition bathroom towels we re good |
5/30/2016 | Holiday Inn London Kensington | Bedrooms exceedingly compact with only shower in bathroom Price of room excessive for facilities available Large hotel with plenty of lounges restaurant and coffee bar Near Tube buses and shops Hyde Park close by |
5/30/2016 | Holiday Inn London Kensington | The rooms were very vey small and we had to upgrade our room the the large club room The cost of alcohol over the bar was staggering Vodka and lemonade was 40 GBP The location of the hotel was excellent Close to shops bars and London |
5/29/2016 | Holiday Inn London Kensington | Very expensive breakfast not included in price 10 per day for wifi was ridiculous 8 per visit to the gym was also ridiculous You could not swing a cat in the room it felt like we were charged surpluses the whole duration of the stay which was unnecessary I travel a lot and I have never been asked to pay for wifi and entry to a gym Even the girl on reception was embarrassed to tell us the price The location was ideal |
5/29/2016 | Holiday Inn London Kensington | Expensive for a tiny room No bath poor view Had to pay extra for wifi leisure facilities very very diappointing It was a good location but hotel was expensive for a very basic small room You have to pay extra to use any facilities and I didn t feel we have value for money at all Very poor |
5/29/2016 | Holiday Inn London Kensington | The cost of breakfast and drinks at the bar were too expensive Fortunately there were cafes and bars close by which were reasonably priced The room was very small Staff were very friendly and it was a relaxing place to stay It was very clean A great location |
5/28/2016 | Holiday Inn London Kensington | My room smelt very smoky The 10 pounds a day for wifi is ridiculous Luckily as a Booking com genius you get free wifi just as well because the quality is anyway not great The staff policy is a bit odd they can be overly helpful but you get the feeling it is all for a tip and if you don t give one immediately you are ignored The location is perfect and the rate via booking com usually reasonable more expensive on this occasion |
5/28/2016 | Holiday Inn London Kensington | The wash basin in the en suite was too small with a large fixed tap making it very difficult to use Food was very good quality The service overall was excellent Comfy bed and quiet room even with windows open |
5/28/2016 | Holiday Inn London Kensington | No Negative Staff were very helpful and friendly everywhere in the building the room was perfect i never had time to visit the swimming pool this visit but the pool etc was nice last time i stayed which was just before the refurbishment of the hotel a few years ago |
5/27/2016 | Holiday Inn London Kensington | Room poor and basic the bed was dreadful when sat on it knew immediately that we wouldn t get good night sleep especially after travelling all day and tea facilities had no biscuits i was starving on arrival and needed refreshment after our journey might seem petty but is this a cut back or staff nicking the biscuits We arrived late in the day and the reason we chose hotel was to use pool and gym too but that was extra charge which wasnt case few yrs ago when came there Spoke to reception with language difficulty and then they spoke to manager eventually got another regular standard room which they tried to get me to pay extra for It just goes to show its not what it seems on glam advertising and photos beware and if you havent stayed there before then you have lost your money no refund I ve stayed in many hotels and know what to expect a good bed no cigarette smoke smelling room decent kettle and biscuits decent bathroom decent size tv clean fresh smelling room These are the standards expected in a hotel stay yes pay extra if you want all the frills but this should not have been the case to waste our time trying to explain to reception staff then waiting for call back from the manager then being shown another room which was further away then eventually went out to eat but restaurants were shut by then managed to get one drink before pub shut Really know your hotel before you stay there and dont be fobbed off for basic room with poor standards and be expected to may more for a standard room I would love to be a hotel inspector First impression on outside nice with a doorman but once inside room Uh Dont be fooled Location |
5/27/2016 | Holiday Inn London Kensington | Our room which was apparently upgraded had the tiniest of Windows up a corner which wasn t great The location of the hotel was perfect for getting to the theatre and the shops It was a special treat for my 9 year old daughter so the lady on reception gave us both a wifi key which was kind |
5/27/2016 | Holiday Inn London Kensington | The std double we stayed in was a bit too small one of the corners of the bed almost butted up to the wall and the door of the bathroom Good location clean and friendly staff |
5/26/2016 | Holiday Inn London Kensington | The bathroom had a ridiculous layout with the toilet squashed into a small narrow corridor like space The washbasin was tiny so any attempt to wash resulted in wet feet and floor Cleaning teeth was made very difficult because of the combination of the small basin and the cabinet which was just above it Whoever designed the layout seem to have thought more about how it would look than the practicalities of using it The bathroom would put me off staying for more than one night in the hotel Very clean room Location excellent as very close to tube station Staff polite |
5/26/2016 | Holiday Inn London Kensington | I know it is London but what characterizes this hotel more than anything is it s greed The rooms are very small for what you pay but more alarming is the long list of extra charges 12 day for breakfast 32 day parking 8 day if you wish to use the leisure facilities But the real joke is that is this digital age we live London hotels still expect to charge to use the internet 8 day I travel regularly for work can not remember the last time I had to pay for internet access in the room Friendly staff and great location |
5/26/2016 | Holiday Inn London Kensington | The pricing was exhorbitant I wanted to leave a small bag about half the size of one allowed as a carry on in storage for 2 weeks when I m returning for a night and they wanted 40 for the privilege which is the price for one pieces of luggage regardless of size Ridiculous No Positive |
5/26/2016 | Holiday Inn London Kensington | The doorman was indifferent to his position Often did not acknowledge a hello In fact this must be known as a taxi driver told me to sit and wait for the doorman to help me out he never did It was pleasant |
5/25/2016 | Holiday Inn London Kensington | The room was very basic and poorly furnished only one upright chair the curtains were not a matching pair in length and looked tatty the heating did not appear to work The evening meal although looked nicely presented the main meal was cold I did complain and this was immediately addressed in a very courteous and professional manner The lounge area was very nice and the beds comfortable |
5/25/2016 | Holiday Inn London Kensington | I requested a room with a bath on booking com and although they had one I didn t get it until I complained Service poor The location and close proximity to a tube station |
5/24/2016 | Holiday Inn London Kensington | I have never ever seen a 1 40 m or was it 1 20 bed for two in a hotell The rooms we had three were not as nice as the pictures and both room and bathroom were very small For that price 1700 SEK per night I expected more The booking we had made including breakfast had not gone through and the staff first asked for the breakfast cost again After showing confirmation they first had to check with booking com This took time and was annoying Breakfast ok but very expensive Buy breakfast in a caf instead Location ok close to subway and buses |
5/24/2016 | Holiday Inn London Kensington | The shower in our bathroom was awkward to use The location is excellent the staff were extremely helpful and it was great value for money The beds were very comfortable and the breakfast was very good |
5/24/2016 | Holiday Inn London Kensington | Staff were not attentive when checking out we literally just handed our keys over and they said Goodbye Didn t have breakfast at the hotel |
5/23/2016 | Holiday Inn London Kensington | No Negative Rooms on the small basic side but clean and the staff were helpful Doormen concierge always offered to help without being asked Location great right next to Kensington high street and the tube |
5/22/2016 | Holiday Inn London Kensington | mattress not as comfortable as I would have liked location location location cleanliness of room and room layout quiet big mugs for tea in room |
5/21/2016 | Holiday Inn London Kensington | It was a nice place but very money orientated Everything was about how much money they can get out of you Photographs of rooms very misleading Tiny wasn t the wordNo Positive |
5/20/2016 | Holiday Inn London Kensington | No Negative I stayed the night before the marathon and had one of the best nights sleep I d ever had The staff were excellent and it was lovely to use the spa facilities after the run X |
5/19/2016 | Holiday Inn London Kensington | Room was very small Air con was very noisy No extras that you would expect from a hotel No free wi if in hotel rooms Location close to Kensington High St Tube shops cafes restaurants I did not eat or drink at hotel so cannot comment but plenty of options nearby |
5/19/2016 | Holiday Inn London Kensington | No Negative It s location was great for what we wanted being next to the tube station and right in central London The hotel was very comfortable with a very good breakfast A really enjoyable stay |
5/19/2016 | Holiday Inn London Kensington | Certainly the room and choice of fruit for breakfast Certainly not value for money Very disappointed in the room which I was told was upgraded Breakfast certainly not exceptional very little choice of fresh fruit you really do fall down compared to hotels in other parts of the world Having to pay extra for wifi is ridiculous wouldn t do it at a supposedly 4 star hotel |
5/19/2016 | Holiday Inn London Kensington | The rooms didn t match our first impression of the hotel They are quite small and basic The bathroom was done well bu the bed felt like a small double so didn t do much towards a good night sleep It was also very noisy throughout the night and we had a maid knocking on the door to clean the room before 9am The reception and bar areas are done tastefully and to a very high standard |
5/19/2016 | Holiday Inn London Kensington | Single room is super small The wifi is not reliable at all in the room The bathroom drains are not working well No slippers in the room No vanity kit Laundry is super expensive No Positive |
5/17/2016 | Holiday Inn London Kensington | No Negative the staff go out of their way to make you feel comfortable Excellent service lovely well kept and update hotel the room was quite spacious for a single bed room modern bathroom lovey stay overall |
5/17/2016 | Holiday Inn London Kensington | No Negative Loved the fact that it was very close to the train station and getting a taxi was easy The location of the hotel was perfect Close to the palace and Embassies The staff were really friendly and helpful Loved the buffet breakfast Lovely food and such a relaxing atmosphere Loved the pool and sauna |
5/17/2016 | Holiday Inn London Kensington | There should have been water in my executive sroome every night there wasn t always I should not have been charged 80 GBP to leave 1 siotcase there for the week before I returned There shouldn t be a charge for the wifi All the staff members were friendly and helpful The gentleman who I dealt with at reception on arrival was outstanding Ali the duty manager was also outstanding |
5/17/2016 | Holiday Inn London Kensington | No Negative the executive double room they gave us through your booking was with internet included but the room was very small we complained they gave us another one much larger |
5/17/2016 | Holiday Inn London Kensington | Room was not serviced and I ran out of a few basic products loo rolls clean towels milk clean cups Bins overflowed Internet access not straight forward Convenient location for the purpose of my visit Check in straight forward Beds comfortable Room clean and quiet Tube very close by |
5/15/2016 | Holiday Inn London Kensington | Cramped room poor bathroom with ill fitting sliding door Day two room cleaning came at 17 10 as we re getting ready to go out for the evening too late On our checkout day came before 8 00am very poor organisation Double bed was in fact two singles zipped together not what I would expect from a hotel at this level Will not be staying again Over priced for what you get unless using spar etc which we didn t The location was very good for our stay |
5/15/2016 | Holiday Inn London Kensington | Not very funny breakfast not very fresh food and bad quality at breakfast Very small rooms small beds only one blanket for two persons expensive hotel compare to the standard Location |
5/15/2016 | Holiday Inn London Kensington | Staff was rude no free wifi Couldn t order water from anywhere else but the roomservice at night for a crazy price Felt like they are taking advantage of every thing they could Didn t make my trip comfortable Rooms were small and dirty bed was squeeking My meetings were on the opposit street so location was great for my trip |
5/15/2016 | Holiday Inn London Kensington | The price for 2 bottles of cider coming to 15 The room service was good Went out for the day to come back to a nicely made bed and well cleaned room |
5/14/2016 | Holiday Inn London Kensington | Chicken Thai curry on room service bit tasteless Spicy but couldn t taste any Thai flavours Bit stingy with the tea bags and milks Had to ask for more which were delivered speedily Cocktails bit pricey Bed very comfy Nice shower Very clean Very friendly and polite staff |
5/14/2016 | Holiday Inn London Kensington | Rooms tiny Stayed in an executive double I can t imagine what the standard double would have been like Really low water pressure shower was not a good experience Also don t expect to pay for wifi most hotels now offer this free Breakfast good |
5/13/2016 | Holiday Inn London Kensington | The rooms we were allocated were tiny Unfortunately the floor was the only place to put our cases and that meant we had to keep walking over it to get to the other side of the room Limited free wifi for one device only As we were visiting from overseas this was quite restrictive and particularly so for a family of four Location is excellent and the bar area is great Doormen were lovely |
5/12/2016 | Holiday Inn London Kensington | to be told at reception we were being upgraded to an executive room only to find that the room was very small and not any different to a double that was disappointing staff were friendly |
5/10/2016 | Holiday Inn London Kensington | No international TV smelly bathroom smell coming from another room no sufficient space for a superior room empty and noisy fridge the room was locked before check out time Breakfast was not bad |
5/9/2016 | Holiday Inn London Kensington | We were offered a free room upgrade which was very kind however the room turned out to be rather basic and small I cannot imagine how small the supposedly lower class room was Slow internet in our room especially in the evening The bathroom was very basic with a shower only no slippers or bathrobe available Housekeeping started knocking on our door at 8 00 am on a Sunday morning and continued at 10 00 am even though we were granted a late check out at 2 00 pm upon our check in Great comfy bed great location European plugs available in the room Polite helpful and nice staff at the reception Beautiful and big lobby and restaurant area |
5/8/2016 | Holiday Inn London Kensington | expensive breakfast room only had a disabled shower facility no standing shower or bath concrete view from window Beds very comfy room very nice and large free upgrade on arrival kind friendly staff |
5/7/2016 | Holiday Inn London Kensington | We were upgraded to an executive room and were suppressed it was quite compact Tea coffee and milk supplies sparce Drinks expensive in comparison to Babilon restaurant which was an awesome experience cocktails more reasonable Beds comfy and shower fantastic |
5/5/2016 | Holiday Inn London Kensington | I asked for a double bed and got two single beds together For over 100 I would have thought at least of the facilities to be inclusive The spa breakfast |
5/5/2016 | Holiday Inn London Kensington | He mattress was lumpy and uncomfortable The room was very small we have had bigger rooms in the premier in The so although the pool had to be shut due to lack of chlorine in for about an hour |
5/4/2016 | Holiday Inn London Kensington | Room was right beside elevator and really noisy and when moved we where put into a really small room on first floor Location was great and staff all really lovely and helpful |
5/4/2016 | Holiday Inn London Kensington | We booked a superior room and it certainly wasn t Absolutely tiny Went down to complain and was assured it was However having travelled stayed in many hotels we weren t going to be brushed off so easily On insisting to be changed we ended up with a much better room of the size we believed we payed for The rooms that look over the main road are quite acceptable and surprisingly quiet The one at the back we were initially offered was poky Location Didn t use pool in the end but obviously a bonus for central London |
5/4/2016 | Holiday Inn London Kensington | I don t have a problem if things are value for money 10 a day for wi fi is extortionate as most hotels provide it for free Bar expensive breakfast very expensive I know it s London but really Room was vfm |
5/3/2016 | Holiday Inn London Kensington | the fact that I had advised in advance that we would arrive earlier than check in time and when we arrived at 11 30am we agreed to pay for an upgrade from the standard room to an executive club room extra 35 apparently it is normally 48 but they reduced it to allow us to check in right away i was very disappointed to see that we had paid extra for an extra 2 ft of floor space and a wall mounted television Not at all happy about the service We could have been offered a room to leave our bags until normal check in time but that wasn t suggested Comfortable bed |
5/3/2016 | Holiday Inn London Kensington | Was a special visit gave us an apple orange banana Dirty beds sheets not changed for 3 days left on the fourth day maybe that s when they change them Toilet fan not working Water coming out the wall back of the shower plumber needed why were these things not picked up before we were given the room key I bet the bus loads of German tourists weren t put in those rooms 19 80 for two Brandies The manager we complained too offered us an upgrade on our next visit won t be back Good location |
5/3/2016 | Holiday Inn London Kensington | The mini bar was ridiculously expensive 6 for a bottle of beer and 3 for a small tub of pringles Really Very nice hotel and friendly staff Food was lovely and the facilities were very good And great location |
5/3/2016 | Holiday Inn London Kensington | Told I was upgraded to exec double from std double which was at first pleasing to get to our room which was a std double and very small at that Don t complain as not stayed for be night Poor though that this was inaccurate or if it was accurate Would not want to book a stud double with you in the future Location and facilities with a fantastic breakfast |
5/3/2016 | Holiday Inn London Kensington | The bed was not really comfortable and draught from window Needs thicker curtains not blind Very convenient for our schedule and staff very friendly |
5/1/2016 | Holiday Inn London Kensington | I was surprised and disappointed that internet was only available at a cost And wasnt that fast if you paid WI FI should now be available as part of a stay in your hotel as in most others The Excellent Breakfast served by very pleasant and efficient staff The Bar very relaxing again the young Italian Girl who waited upon us was very attentive and helpful The Reception desk were welcoming Everyone was very nice from doorman to concierge team Would have no hesitation stopping again and will recommend to friends |
5/1/2016 | Holiday Inn London Kensington | Cleaning staff not speaking English Bed size was very small Should had a potential hazard warning for falling down while you sleep Staff and service |
4/30/2016 | Holiday Inn London Kensington | I did have difficulty in finding the lifts especially the one near the restaurant which went close to my room The Commissars helping me with my case up the stairs |
4/30/2016 | Holiday Inn London Kensington | Rather cold in the bedroom and when altered very noisy heating system Very small bathroom Excellent breakfast One of the best ever Good quality food |
4/30/2016 | Holiday Inn London Kensington | The rooms are very small but it s not a huge issue when you re hardly in them Staff were very helpful We were put in a twin room but the beds were right next to each other and my friend snores very loudly The staff were very accommodating and understanding allowing us to move to a room with some distance between the beds |
4/30/2016 | Holiday Inn London Kensington | Only downside very narrow space in rooms around the bed Very difficult for elderly parents Excellent location wonderful breakfast staff exceptionally friendly |
4/28/2016 | Holiday Inn London Kensington | Some superior rooms can t be called superior Some relaxing area and joint sauna for families will be good Manager Ali was spot on after explaining my problem with room it was solved quicker than I expected Executive room s are specious and that s how hotel rooms supposed to look like Good gym and swimming pool about 2 2 metres deep Room service OK maybe little bigger portions Should have booked it for few days more |
4/28/2016 | Holiday Inn London Kensington | No Negative Staff were extremely polite and helpful Room was immaculate food was good The spa was amazing excellent customer service and brilliant treatments offered |
4/28/2016 | Holiday Inn London Kensington | Breakfast should have a wider choice of bread and cheese Darker types of bread totally absent which is not good enough in 2016 High level of service from all members of staff we met |
4/28/2016 | Holiday Inn London Kensington | This hotel reminded me of being on a cruise ship you pay for the smallest room and everything else is extra It took about 30 minutes to check in including a long queue Then they said they had upgraded us from a double to an executive double what a joke if you saw the room It was so small Couldn t even open a suitcase They charged 10 a day for Internet per device What an absolute joke we were lucky to get it free from booking com The Spa facilities pool jacuzzi are also not included an additional 8 per person a day for that Then breakfast was an additional 12 16 per day per person they didn t even include lattes or omelettes that s extra Basically you pay an okay price for the room end up leaving with a few hundred pounds in expenses The room was nice and clean the hotel was right next to the tube |
4/28/2016 | Holiday Inn London Kensington | Hidden service charges which I hadn t noticed until after I had tipped being charged for nuts in the bar that we hadn t asked for Hotel was very clean staff were friendly cost was good for the area |
4/27/2016 | Holiday Inn London Kensington | Disappointed that we had a long wait for room service hotel was very busy on marathon weekend and staff were most apologetic Food very good when it arrived and good value for money Great breakfast Room was ready early which we weren t expecting Friendly welcoming staff and fantastic location Pool facilities beautifully clean and open till 10pm |
4/27/2016 | Holiday Inn London Kensington | Very unfriendly to the customers Difficulty from inchecking to letting laundry be done Whe I asked how the laundry service is working gentlemen behind the desk said that he doesn t know and it his not his job to knowing it Cleaning lady make us awake at 8 00 in the morning because she want to check if we really not in Room was not clean properly several times That with terrible attitude of everyone make your holidays not really nicer experience Such a pity Great location Near by metro |
4/27/2016 | Holiday Inn London Kensington | 118 for a room for one but had to pay a lot extra to use Internet and facilities The hotel and rooms were very clean and comfy Staff were great and always ready to help |
4/26/2016 | Holiday Inn London Kensington | The first room standard double I was shown to was like a poor 3 Star hotel miserable decor horrible short curtain and a desk that was stained size of the room bed was tine The mattress was exceptionally bad and the bed shoved under the window so I moved and got an upgrade which I had to pay for They changed the mattress on the bed which was a nice room and the bed comfortable Again its poor 4 star quality lobby is all bling but the rooms are poor I borrowed an umbrella and had to pay 5 as a deposit No phone charges in the rooms you had to leave your phone at the desk downstairs which meant you couldn t work while it charged I didn t eat in the hotel restaurants nearby Would I return not unless it was a very good deal Location is great and its quiet but the small of the swimming pool on some of the floors is overpowering Didn t find the staff that friendly No Positive |
4/26/2016 | Holiday Inn London Kensington | 8 charged to use swimming pool Quiet location just 5 minute walk to Tube and then 15 minutes travel to Central London Good room rate which also included Breakfast Well appointed Hotel with good facilities Only gripe was 8 charged if wanting to use swimming pool Kensington is a nice location in itself to be based |
4/26/2016 | Holiday Inn London Kensington | Where a discretionary service charge of 12 5 is added to bills with no total without giving the impression that this is the total A bit of a scam I think Service charge added even when I went to the bar myself Not acceptable Rooms very small Great reception staff and dining room staff |
4/26/2016 | Holiday Inn London Kensington | No bath in the room which was an issue when there doing the marathon and would have liked to have had a bath when I got back You have to pay to use the wifi which I think is bad when you have payed so much to stay in a 4 hotel Have to pay extra to use the leisure facilities which I think is disgusting again when you have premium prices for a 4 hotel These points would stop us using this hotel again Beautiful reception area and down stairs area Rooms very small but clean |
4/26/2016 | Holiday Inn London Kensington | Had to pay for wifi nearly 10 for just 24 hours Crazy when you think you get free wifi everywhere else Room was very small Staff around reception were not very friendly helpful spa staff were good Spa was expensive as you had to pay for the day rather than just a visit Good location |
4/26/2016 | Holiday Inn London Kensington | Staff were not very helpful the reception and lobby are nice and new and then you get to the bedroom which is the size of a shoe box and not maintained Breakfast and drinks in the bar are way over priced Lovely Cafes just up the street serving great breakfast for half the price The bar also put on your bill a discretionary charge of 12 5 for poor service Only reason we stayed was for a wedding near by would be very disappointed if I had been here for a weekend away to relax Location was pretty much it |
4/26/2016 | Holiday Inn London Kensington | Standard Room too small for 2 people Internet too expensive 10 pounds 24hrs should be free Fitness pool too expensive 8 pounds entrance Bar staff pushed me away sitting there at night because i did not drink anything even i was a guest for 2 nights Sometimes it was too cold Air Condition Breakfast very nice large buffet |
4/24/2016 | Holiday Inn London Kensington | The lovely reception and welcoming porters is where it ends Boulevard Restuarant evening dining decided to eat here because the menu looked lovely and the menus in the lifts had two courses for 18 However The menu they gave us when we arrived wasn t the one advertised We were told that one had finished the week before how convenient Instead of apologising and offering to honour the advertised menu or at least offer a bottle of wine or some other compromise we were asked which lifts we d seen the menus in and told that they had been removed the week before In the meantime someone went and removed them and replaced them with the new ones They then messed up the wine order and charged 26 instead of 23 because they brought a different wine to the one ordered and then stuck 6 service charge on each of our bills The food was average not worth the price If they had apologised and admitted a mistake and offered some sort of compromise it would have gone a long way I will also add that when we got in the lift today and lifted the menu up to see if the other one was still underneath two other ladies in the lift laughed and said they had just done the same thing because they had the same experience as us Rooms in need of a serious refurb Boring tired decor shower not working and replaced with pathetic hose stuck half way up the wall which you had to take off to wash your hair and I am only 5ft 2 inches tall Nothing like the pictures Hotel reception very impressive Concierge very helpful Breakfast lovely |
4/24/2016 | Holiday Inn London Kensington | The room was very small not a problem for us but maybe for some people The restaurant breakfast area was very cold too much air con which wasn t needed The location was excellent check in was fast and efficient Breakfast was lovely and hot with plenty of choice Comfortable bed and nice bathroom |
4/24/2016 | Holiday Inn London Kensington | No Negative Our first trip to London was made perfect with such a gorgeous hotel The staff are fantastic abd treat you like royalty and our room junior suite was comfortable and lovely The room service was fantastic and quick and the food was consistently enjoyable We will be returning |
4/24/2016 | Holiday Inn London Kensington | Don t buy internet vouchers The Internet connection in the rooms is so poor the vouchers are waste of money We could never connect to the net Super friendly stuff Hotel is very close to Kensighton High Street for a quick shopping spree |
4/24/2016 | Holiday Inn London Kensington | No Negative The hotel located very close to High Street Kensington and ten minutes walk to Earl s Court The staffs are nice and friendly In addition the shower water is great |
4/23/2016 | Holiday Inn London Kensington | Ordered room service once food was fine but we were charged morethan it said the price would be on the leaflet in the room Good location and the pool was lovely All the staff were very friendly and helpful would definitely recommend and would stay here again |
4/22/2016 | Holiday Inn London Kensington | We were supposed to have a deal with the workshop I attended 8 for a cup of soup and a sandwich which was a bit overpriced but considering it would be a quick option on the 1 hour break we had I was happy to pay However we waited around 40 minutes and there was no sign of the food so I cancelled my order as I didn t want to be late for the next course We were a table of 8 people but only 2 meals arrived The staff seemed quite lost even though the restaurant was almost empty The little bar in the entrance closed at 2 30 pm after that a single espresso costed me 4 if I remember correctly Having to pay for wifi The location was good and most of the staff were very friendly Breakfast had plenty of choice and free top up for coffee was a nice plus |
4/22/2016 | Holiday Inn London Kensington | The first room Disappointing for Exec Double Lights and power not wired correctly Small bathroom on sliding door Very poor Customer service and brekkie is good Reacted well to poor first room allocation |
4/21/2016 | Holiday Inn London Kensington | Room very small No shelf in bathroom to hold toiletry bag Hand basin did not empty quick enough Bed not very comfortable Liked the lobby reception area Breakfast was very nice also |
4/20/2016 | Holiday Inn London Kensington | The promised upgrade stated at Reception turned out just to be the style of room that I booked Bed was comfy the air conditioning system worked well unlike some hotels and the room was very quiet even with the window open As a light sleeper this was very important to me Check in was very efficient Breakfast was excellent and the staff were very efficient |
4/19/2016 | Holiday Inn London Kensington | Room was a safety risk regard no space between bathroom door and end of bed go check it out yourself room 739 Receptionist overly pushy about getting g us to have breakfast in the hotel which we didn t want Very courtious and helpful Porter and pleasant reception staff |
4/19/2016 | Holiday Inn London Kensington | The room size was tiny and I struggled to get between the bed and the bathroom door However I was offered a bigger room just prior to arriving for an extra 12 and just didn t realise how small it was going to be so didn t upgrade If you get the offer spend the xtra few The place was great and the bar very relaxed |