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3/19/2016 | Holiday Inn London Kensington | Even though we didn t pay to much for our stay the room was really small You couldn t actually have two people in the bathroom at the same time That being said as we were only there for one night and out and about all day it really didn t bother us The staff were so friendly I left my coach tickets in my room after check out and didn t realise until a few hours later I rang the hotel who found them and left them with the concierge for me to collect later I was quite impressed Location was great plenty of places to eat and the tube is right at the top of the street |
3/18/2016 | Holiday Inn London Kensington | Central location and the large size of room numbers tempts guests enjoying night out which tends to be loud at early hours of night Thin wall also not helps the situation Close to station |
3/18/2016 | Holiday Inn London Kensington | The twin room was so small that the beds actually touched and could not be moved apart I booked a twin so my daughter and I could stay together but no that close Also I paid 8GBP to use the gym and pool which were average You must pay a high price for internet and parking but I knew this prior to arriving so it was not unexpected The staff on reception were very helpful and polite |
3/18/2016 | Holiday Inn London Kensington | Restroom space is just reminded me of grave if it happen you forget something on the room forget it it s not yours any more even hotel owner can t get it back all you can have is false smile I had lost sunglasses but thanks god they were not that expensive Location |
3/17/2016 | Holiday Inn London Kensington | Room very dirty bed very hard on complaining moved to another room upgraded and found this was good although would have paid original price for the upgraded suite nothing more The location was good |
3/17/2016 | Holiday Inn London Kensington | I initially checked into a single room which felt like a prison cell it was so small Paying extra for a double room was worth it I was not impressed to be charged extra to use the pool and gym in the hotel It should be included as it would be in any other hotel When I complained to the gentleman on reception at check out he was unable to give me any explanation or apology just shrugged his shoulders Not very helpful I also couldn t see anywhere on the website where it notifies the client that they will have to pay an extra charge to use hotel facilities The location for High Street Ken was excellent The double room was lovely The pool and gym were an added bonus but you have to pay to use them |
3/16/2016 | Holiday Inn London Kensington | No Negative Beds were so comfortable Spa was lovely except need to have shampoo and conditioner avalible for guests Food was amazing and cocktails were great Need to update sound system in the bar sounded terrible so went to bed early as could not listen anymore Shame as great atmosphere in the bar area Overall staff and hotel was great Just minor issues that have been rectified |
3/16/2016 | Holiday Inn London Kensington | No space for toilet bags in the bathroom What not to like Clean comfortable spacious Excellent leisure facilities All the staff were very helpful nothing was too much trouble |
3/15/2016 | Holiday Inn London Kensington | Service very slow we waited 30 mins in the bar and no one took our order which they then add 12 5 service charge Slow at breakfast to serve drinks clear plates away Rooms are small but comfortable Great location close to underground Well decorated |
3/15/2016 | Holiday Inn London Kensington | No Negative Very good over all however breakfast quite expensive and not included in fairly expensive room costs But would use again and continue to have egg mcmuffin adjacent |
3/15/2016 | Holiday Inn London Kensington | I don t like small room expensive bad services mistakes car parking restaurants very bad food Furniture very old and dirty bathroom smelly Everything is bad in this hotel I really like nothing about this hotel |
3/14/2016 | Holiday Inn London Kensington | Person steam cleaning tiles near the bar area on Thursday evening at about 10 30pm Very noisy and not at all relaxing When I complained to the bar man he just said Sorry madam Also changing rooms of pool are poor standard and basic Fantasic bedroom and bathroom |
3/14/2016 | Holiday Inn London Kensington | Bar prices Ouch 18 for glass of wine and small bottle of beer So did not use bar other nights Plenty of eating places minutes from the hotel and some pubs Location was good Bedrooms were small but nice Bathroom lovely Reception was nice Quite big with lots of comfy seating Highly recommend this hotel |
3/13/2016 | Holiday Inn London Kensington | I was sharing a twin room and it was very tiny and the bathroom in particular was snug but it was excellent value for the location The bed was comfortable the location was brilliant and every member of staff was delightful |
3/13/2016 | Holiday Inn London Kensington | Room was disappointing Not The double executive room I had booked and paid for Two twin beds were joint together and this was very uncomfortable Excellent location and friendly staff |
3/13/2016 | Holiday Inn London Kensington | Dinner in the restaurant was a nightmare with regard to the wait The restaurant was not at full capacity yet it took 3 4 of an hour to get my first course having sat down at 7 30pm and finally as I wanted to be out of the restaurant by 8 45pm I had to have my main course brought to my room Apologies from the maitre d but not good enough Food itself was good Good sized room for single person although I was told the room I was in was bigger than the average single Would have been nice to have a larger bed |
3/12/2016 | Holiday Inn London Kensington | I did not like that you had to pay 9pounds per device per night for wifi You could walk around London and get free wifi so why pay in a four star hotel The location was superb and the price |
3/10/2016 | Holiday Inn London Kensington | Staff weren t overly friendly when I checked in Wifi and leisure facilities were only available at an extra cost the room was very small and the food both bar menu and breakfast was very poor For breakfast I d recommend bills just around the corner at the tube station fantastic breakfast and coffee for only 10 Great location clean room |
3/10/2016 | Holiday Inn London Kensington | Standard room is far too small and very very uncomfortable Door to bathroom was broken Cannot wash face as sink is too small Toilet area is far to small and your shoulders touch both walls when you attempt to sit down Extractor fan is the loudest I have ever heard and takes an age to turn off Should not have to pay for wifi No water in rooms and 4 for a very small bottle in the bar is scandalous Good reception area Very good breakfast Good location |
3/10/2016 | Holiday Inn London Kensington | Room was very small Which is OK but a few problems made it not a very good experience The power shower was great but it basically spreads water all over the bathroom since it doesn t have proper protection The bed is a double and the mattress was awful we could feel the springs Also a lot of noise came from the AC vents even when the AC was off it seemed like some plumbing noises The location was amazing Close to museums and shops Also the tube station was just a short walk away |
3/10/2016 | Holiday Inn London Kensington | No mineral water in the room Good value for money great location Staff very helpful and nice Free internet and nice breakfast I definitely will be back |
3/10/2016 | Holiday Inn London Kensington | Although we enjoyed the spa and sauna we did think that 8 for each day was quite expensive and as we were there for 2 nights we would have rather paid for 2 days worth of use Although the staff were extremely helpful when it came to giving us milk and sugar as late as it was we did think they should have given us slightly more rather than 3 milks and 4 sugars Other than that it was excellent The room was a very decent size we booked a twin superior room to get the extra space Beds were very comfy and the staff were excellent when we rang at 12pm to ask for more milk and sugar as we had ran out Check in out staff were very friendly and helpful also |
3/9/2016 | Holiday Inn London Kensington | Thete seemed to be a smell of stale cigarette smoke every time we entered our room Everything else perfect We recently stayed here for 3 nights Its an excellent hotel 1 Staff are excellent They go that extra mile to ensure you feel totally taken care of Excellent in every way all of them The doorman The receptionists The bar people The breakfasr staff All the managers always smiling and helpful The maids did a lovely job keeping the room clean and fresh 2 The rooms We stayed in an executive club room The room was large All the extras included Wiifi toiletries Dressing gown water breakfast Very spacious Bed huge and comfortable 3 breakfast Excellent service brilliant fabulous choice free papers to read A great start to the day 4 location close to kensington high street with all the shops try the world food shop with a cafe upstairs yummy its a 25 min walk to portabello road market close to kensington palace The tube is just a 3min walk away so the heart of the city is accessable easily our son whom has a disability stayed in another room and the staff were brilliant with him He used room service and they were excellent and treated him with respect when he sat in the bar Will definately be back |
3/9/2016 | Holiday Inn London Kensington | Room decor quite tired but it looked like they are refurbing the hotel in places so may just be the luck of what room you get when you arrive or maybe what rate you paid I got a good rate Room was not very big No fridge Sliding door to WC has an inch wide gap down the side making it not very private you can watch someone on the toilet if you want TV was awkward to use no EPG and remote control had loads of redundant buttons because of their bespoke system No free wifi service but got 3g service on O2 network Bed was twin beds joined together not unusual I know but had a massive valley in the middle so if you were not on your own side you felt like you were falling in the hole Hard to find by car on first arrival because they don t have a description of the hotel position on the website and just use a generic google map by the way it s next to the Copthorne Tara Hotel and actually more on Scarsdale Place than Wrights Lane it is on the bend at the end of wrights Lane where it becomes Cheniston Gardens Helpful and friendly polite staff doorman concierge etc Acceptable level of cleanliness to be comfortable Two free bottles of mineral water |
3/9/2016 | Holiday Inn London Kensington | Size of room a little disappointing breakfast only okay nothing more slow check in check out process Great location and pleasant staff |
3/9/2016 | Holiday Inn London Kensington | I didn t use the pool gym because there was an extra charge which was disappointing Nothing not to like staff in particular were very helpful and friendly |
3/9/2016 | Holiday Inn London Kensington | The only thing that wasn t excellent was the wait in the bar for drinks We enjoyed the table service but would have liked to get our drinks quicker waited about 15 minutes each time and they weren t that busy Nothing was too much trouble the travel cot was already set up in our room and there were plenty of staff at hand to help get the buggy up and down the stairs without waking our sleeping baby The whole hotel was lovely and clean decor was good and there were plenty of open areas to sit down entertain our daughter We thought the coffee bar was really good and they served great coffee there too |
3/8/2016 | Holiday Inn London Kensington | Asking such money for use of internet is ridicculous Guys look around it is just robbing In lobby bar you pay Europe s highest price for a cup of coffee anyway but then there is one more 1 pound for service What service Giving the coffe cup over the bar desk No Positive |
3/8/2016 | Holiday Inn London Kensington | No Negative Great location only a few mins walk from High Street Kensington Tube and on a quiet backstreet Our superior double room was quiet very clean perfectly spacious for Central London with a comfy large bed and small but nice bathroom with bath which filled very quickly Nice and friendly staff Didn t use the other facilities this time although the spa looked great Very good value for its location and a nice place to stay would recommend |
3/8/2016 | Holiday Inn London Kensington | although they said they had given us an upgrade there was nothing to show that was the case The personal touches when my friend and i arrived and that they had bothered to read my comments that it was a trip as a present for my friends 40th birthday as they all wished her happy birthday The location was good and easy to get to |
3/8/2016 | Holiday Inn London Kensington | No minibar but I don t use it so it wasn t a problem Would have liked a complementary bottle of water though The plug hole in the bath was not working correctly it wasn t draining so I had to remove the plug cover for it to drain The bathroom didn t have much room for storage no countertop so I had to keep toiletries on the bedroom desk No electricity point near the bed for charging phones etc but I kept my phone on the desk The room wasn t big but ok for a single room All in all no big problems and I had a comfortable stay Would always come back here for my London visits I had stayed here a couple of years ago while it was going through refurbishment and had had to change rooms because the original one was terrible old and dirty But this time I got a wonderful room the first try I presume all of the rooms are now up to this standard The room was very clean the single bed was comfortable the staff and the hotel itself is completely good nothing over and above but absolutely no problems Clean bedroom and bathroom good hot water and shower pressure The location is ideal very short walk up the road to the underground and to High Street Kensington shopping and 5 minutes walk to Hyde Park No problems and a great comfortable stay Still a little expensive but nothing compared to other hotels in the area and this is a proper hotel not a motel so the price was acceptable |
3/8/2016 | Holiday Inn London Kensington | After paying an expensive amount for the room this was excluding breakfast at 12pp per day and the use of the facilities at 8 pp per day The double bed is two single beds combined into one with a bed sheet over both bed with a zip running down the middle very very uncomfortable The room is small For an executive room I am very disappointed And for a student this was too much over my budget and not worth the cost The location is perfect for central of london |
3/7/2016 | Holiday Inn London Kensington | internet access was not included and the breakfast was decidely average The cooked buffet was all pre cooked and under warming lamps and did not look appetising The eggs in particularly were definitely passed their best No Positive |
3/7/2016 | Holiday Inn London Kensington | The lack of TV channels most repeat news channels Also requested for knife and fork to the room and took 20minutes to receive it Other than that hotel pretty good The gym facility |
3/7/2016 | Holiday Inn London Kensington | Tv wasn t working as well as the telephone so there was no use of the service wake up call in the morning That was a scary excperience because I had to wake up early to catch my flight Even the handy man came to the room and he couldnt fix anything The wi fi was not in full function there was no quality signal A stay in hotel that was a nightmare breakfast |
3/6/2016 | Holiday Inn London Kensington | The service at the bar was very slow the rooms weren t great The main issue was being given the room that hadn t been cleaned Appalling After checking in and arriving to our room we noticed a tray full of glasses and left over food outside our door and once we got inside found dirt in the bath It was absolutely disgusting |
3/6/2016 | Holiday Inn London Kensington | Leisure facilities over crowded and for the entry price of 8 this could have been a lot better No free Wi Fi was also a shame as I did not want to purchase the 24 hour fee Bedroom was meant to be an executive room but found it very tight and a little claustrophobic My view from the window was of a rubbish tip that was meant to be my upgrade The staff were very attentive and very pleasant Amazing evening meal Bedroom was very clean very good night sleep If going to Olympia it is approx 7 minutes cab journey |
3/6/2016 | Holiday Inn London Kensington | I had a single room and it was horrible cold very basic no mini bar the bathroom fan would run for 30 minutes after the light went out the bed was tiny The safe wouldn t take my laptop which has never happened elsewhere They charge 10 for wifi but it was so bad I couldn t work their response was I should have come down to use it in the lobby They didn t charge me in the end The difference in price for a double room was only 10 and I wished I taken one hopefully they re better Ok for the price but the room really let the hotel down The location was good and the lobby area nice didn t try the spa |
3/5/2016 | Holiday Inn London Kensington | Bar food was awful Drinks were overpriced Sent back my main because it was inedible Opted for a pizza in my room but the staff neglected to tell me about a deal that would have saved me 10 then refused to refund the difference The manager didn t even acknowledge my presence Will not stay again Really good pool and spa facilities |
3/5/2016 | Holiday Inn London Kensington | Extremely small rooms no sound proofing between the rooms paper thin walls service charge on everything I always assumed tips were discretionary here they are compulsory The location |
3/5/2016 | Holiday Inn London Kensington | The second room we had for our parents was really small Location was perfect Nice neighborhood and 2 minutes walk from the High Kensington Tube Very friendly staff especially Alexandros at the reception |
3/5/2016 | Holiday Inn London Kensington | The freezing cold bedroom room 608 Air conditioning did not work and facilities had to bring a dimplex heater and additional duvet Once we complained the following morning we were moved to a different bedroom for our second night However at no stage did we receive an apology from staff and it was not acceptable to be sleep deprived for one of our two night stay The Location |
3/4/2016 | Holiday Inn London Kensington | No Negative Staff were very welcoming and saw to us immediately Excellent clean room and a great location for the tube Breakfast was fresh and excellent Would definitely stay again |
3/2/2016 | Holiday Inn London Kensington | No Negative Lovely staff very welcoming Excellent location close to tube station bus stops and high street shops and pub Stayed here 3 times over the years and never been disappointed |
3/2/2016 | Holiday Inn London Kensington | Staff rude rang down because heating didn t work and they never turned up to fix it bed was the most uncomfortable I have ever slept in there was a whining all night and not just me And it was small but that could have been forgiven Nothing |
3/1/2016 | Holiday Inn London Kensington | Reception staff in the leisure facilities Unfortunately my daughter in law was rudely told off by a Leisure club member that she wasnt to use the changing and locker facilities as these were available for members only I mentioned this to the duty manager who assured me she would speak to my daughter in law and make sure she was o k unfortunately this did not happen Excellent location excellent front of house staff |
3/1/2016 | Holiday Inn London Kensington | Drinks are a bit expensive Also have to pay 8 to use gym swimming pool despite being guest Rooms had everything needed very clean and comfortable Staff very friendly and helpful Good location around 15 minutes walk to Harrods |
3/1/2016 | Holiday Inn London Kensington | No smoking area within the hotel confines The smoking area is outside the front to the side not ideal We were told that we had been upgraded to an executive room Wouldn t like to see the standard room if that was true The breakfast was substantial but I have had better in other hotels |
3/1/2016 | Holiday Inn London Kensington | Where toilet in room was situated we terrible and virtually inaccessible Was embarrassed at restaurant on first morning as details had not been passed on and was refused entryNo Positive |
3/1/2016 | Holiday Inn London Kensington | you have to pay to use the swimming pool even though you are a guest at the hotel Wi Fi is VERY expensive and is for 1 device only as we were 3 people husband wife and little boy and staying for 4 nights wifi would have ended up a fortune for 2 smart phones and 1 Tablet I bought a voucher on the first day but one gentle staff at the reception gave me free wifi vouchers from the second day of our stay so I didn t have to pay for the rest of the days and that was very nice of him the AC heater doesn t work unless you call them and they ask you to wait for about half an hour to fix it as we stayed in January we had to make the call every time we came back to the room Very good location close to underground transportation and busses Very friendly staff spacious lobby where you can meet friends close to a hypermarket where you get a lot of fresh fruits veg and great food relatively close to Hyde Park close to shopping outlets including children wear which was very handy as we were travelling with a toddler who needed some extra wear |
2/29/2016 | Holiday Inn London Kensington | A bit bigger rooms more stable wifi cheaper breakfast Relax area with pool was the great nice and helpful staff awesome location close to the Circle Line comfy beds |
2/28/2016 | Holiday Inn London Kensington | Internet cost outrageous Small rooms No face towel and they even took the one I brought with me Not much storage space Breakfast was good but costly The staff was pleasant and helpful It was quite |
2/28/2016 | Holiday Inn London Kensington | Never travelled anywhere not being able as a house guest to use the gym That is a no no WiFi not included and to extortionate daily rates Bathroom was tiny and uncomfortable It was pretty noisy out on the corridor every night relaxing was out of question Personally disappointing choice of hotel Naturally would not recommend the hotel Good location |
2/28/2016 | Holiday Inn London Kensington | Cleaning staff were very nosie every morning I was unwell and they were asked not be so nosie but they continue Room was not 4 star Very tried room needs a refurb The bar and lounges were lovely I had three lovely meals food 10 10 |
2/27/2016 | Holiday Inn London Kensington | Room was smaller than expected We were told we had an upgrade however the room was small and we were suppose to have a room with a bath originally but there was no bath in said upgrade Staff were lovely great location easy and quick check in and room was ready for an early check in |
2/27/2016 | Holiday Inn London Kensington | Free Wi Fi should be available for hotel guests On arrival we were upgraded to a room on the 8th floor What a difference No comparison to previous rooms with a tiny bath and ridiculous awkward sink This was quiet spacious and proper sized sink in the bathroom and huge bed No bath but good efficient shower Efficient professional and friendly checking staff Good location for us |
2/25/2016 | Holiday Inn London Kensington | Although I checked out one day earlier than booked due to an emergency which I explained during check in they still went ahead and charged me as per the reservation Also cleaning of the room takes place way too late e g 5pm and sometimes you have to complain before the cleaning is done Great breakfast |
2/25/2016 | Holiday Inn London Kensington | We were told we didn t need to book parking arriving early there were no spaces The concierge however were really helpful and sorted us out Really helpful staff especially the concierge Comfortable rooms Good health facilities |
2/25/2016 | Holiday Inn London Kensington | very small rooms first day we have to change double room because no space around the bed but hotel changed this room upon our request immediatelly extra charges for spa and swimming pool wrong communication between spa reception and hotel reception the hotel didn t inform spa about payment for services and spa wanted to charge us twice very good location near of tube station good quality of the breakfest large restaurant and lobby |
2/24/2016 | Holiday Inn London Kensington | Soundproofing is quite bad luckily we did not have many neighbouring rooms occupied And well there wasn t a toilet brush in ours Poor wifi coverage on our sixth floor Excellent set of swimming pool spa steam room gym sauna Breakfast was also great and the restaurant is nice and roomy Attentive staff |
2/24/2016 | Holiday Inn London Kensington | Was disappointed that had to pay extra for leisure facilities Unfortunately we only spent 2 hours in our room due to me being taken ill whilst out spending the night in hospital so we didn t get back till 9am after being discharged but what we saw and little experience we had was good |
2/23/2016 | Holiday Inn London Kensington | Could be slightly more competitive on price was disappointed that price of room was reduced by 15 straight after I d booked it on booking com Extra large bed was uncomfortable as it was two beds joined together they were at different heights so couldn t lie in the middle due to the ledge Attentive very kind staff quick to assist with suit cases etc Delicious breakfast restaurant manager was friendly efficient Room lovely and modern but comfortable Pool jacuzzi sauna very nice This is our 3rd stay at this hotel as fantastic location in a nice area |
2/23/2016 | Holiday Inn London Kensington | I could not find fault From the doorman to the receptionist to bar staff to the room service I could not fault any The hotel is immaculately maintained It is central and welcoming |
2/23/2016 | Holiday Inn London Kensington | Rooms by the lifts are noisy and we had to move A little bit like a generator noise but after moving to another room it was much quieter very comfortable and clean Would definitely recommend this hotel Location excellent No Positive |
2/23/2016 | Holiday Inn London Kensington | This is our 2nd visit we expected rooms to be of the Standsrd as 1st visit but the rooms were not for various reasons Location friendliness of staff |
2/23/2016 | Holiday Inn London Kensington | The bathroom was a bit cosy but it was only for one night so was not to much of a problem The hotel was lovely the staff were very polite and helpful the facilities and our room were very nice We enjoyed our evening sitting in the bar with a relaxed atmosphere and friendly staff |
2/23/2016 | Holiday Inn London Kensington | Nothing Very comfortable bed and a nice room Walk in shower was ideal for my wife who is disabled Excellent greeting and service from the concierge |
2/23/2016 | Holiday Inn London Kensington | The room left a lot to be desired because of its size Also the pictures for the room showed a bathtub however when I got there it only had a shower For the price paid I was expecting alot more even if it is located in central London The staff were courteous and the downstairs decor was nice Also the location was great Complimentary newspaper delivered to my room was appreciated |
2/23/2016 | Holiday Inn London Kensington | Room way to small for what we paid having to pay for the gym and 32 pound a day parking cleaning service kept waking us early to clean room fire alarm beeping all night Nothing |
2/23/2016 | Holiday Inn London Kensington | Should pay extra for Gym and Wifi I believe these are essentials for a 4 stars hotel and nowadays and should be provided for FREE Location is very good staff is friendly price was great for this part of London |
2/22/2016 | Holiday Inn London Kensington | Other than the tight parking spaces that the hotel provides nothing could have been better maybe I ll use the train and tube next time Bedroom was roomy and the bed was extra comfy staff were extremely friendly facilities especially gymnasium were way beyond the norm that you would expect in a hotel pretty much everything was outstanding |
2/21/2016 | Holiday Inn London Kensington | You had to pay for everything as an extra the gym pool wifi movies breakfast all were at an additional supplement The movies and breakfast I fully understand but to asked to pay 10 for wifi in 2016 is a rip off Especially when cafe Nero 50m up the road has it for free and all you need to buy there is a coffee Close to the tube and Kensington high street |
2/21/2016 | Holiday Inn London Kensington | The bedroom needed further improvement with the room redecoration The woodwork needed sanding down filler applied and decoration The same applied to the corridor It looked worn in places Maintenance needs to be improved Service was good with staff polite and friendly |
2/21/2016 | Holiday Inn London Kensington | The decoration of the hotel wasn t very refined For example the paintwork on the walls and skirting boards was shabby But this is only minor The location is great The breakfast was delicious The furnishings were luxury |
2/21/2016 | Holiday Inn London Kensington | The single room in the 1th floor was cold old stale and not pleasent at all Renovation is needed The lounge was good and the staff was helpfull The location is good |
2/20/2016 | Holiday Inn London Kensington | We didn t find anything we didn t like a will be booking again next time we stay in London Location cleanliness and facilities 5miniute walk from the nearest tube station And a short hop on the tube to the museums Lots of shops near the and a great Italian restaurant 5mins away |
2/19/2016 | Holiday Inn London Kensington | Too many managers standing about doing nothing in the public areas Bathroom rediculously tiny Overcharging for wi fi Typical London hotel rip off Staff were pleasant |
2/18/2016 | Holiday Inn London Kensington | The porters did not help with my cases They watched me struggle I put the kettle on in the room and it leaked everywhere Very dangerous Had to ring reception 7 times in one night to reset the TV for it to work You pay to use the gym and spa but you cannot lie in the beds round the pool as they are reserved for clients having massages I like to lie and relax with a book after spa The room got very cold quickly Could not get the Internet to work They gave us different codes after complaining several times Do I need go on Felt like we were starring in Faulty Towers |
2/18/2016 | Holiday Inn London Kensington | The bathrooms were extremely small and old Not impressed at all The breakfast at 15 a head is pure extortion We went out instead The beds were very comfortable and the rooms a good size |
2/18/2016 | Holiday Inn London Kensington | nothing I didn t like about the place but my socks weren t blown off I will be using it again though at the price good sized room with all the right stuff |
2/18/2016 | Holiday Inn London Kensington | Poor value for money The Copthorne Tara next door offers better option at same price I booked a executive double room and it turned out that the bed was simply two small single beds put together which offered awful sleeping experience Room was really too small to be called executive double Wifi unstable Location is good 3mins walk from High Street Kensington |
2/17/2016 | Holiday Inn London Kensington | I just think for being booking com cheaper price they gave a worst room for me Was still the executive double but many problems I though looked smaller I always stay in kensignton close hotel is my favorite for years |
2/17/2016 | Holiday Inn London Kensington | We re told we couldn t pre book the car park but arrived and the concierge told us it was full with pre booked cars Also asked for a 1pm check in one room wasn t ready till 3pm Great location staff nice |
2/17/2016 | Holiday Inn London Kensington | Staff on reception door men and help desk and house keeping very friendly and so helpful Night porter and bar staff not at all friendly and actually made me feel quite uncomfortable for some reason Happy with room location and facilities |
2/16/2016 | Holiday Inn London Kensington | Wifi charge is 10 day And entry to spa is 8 day Bar service very very slow Showers are useless if your are taller than 5ft 10in and sink is slightly bigger than a soup bowl Location is great 2 mins from tube station and high street |
2/16/2016 | Holiday Inn London Kensington | They gave us a tiny room which was below standards of a travel lodge let alone a 4 star hotel we promptly rejected this room it was very unsuitable for this type of hotel 3 4 bed stuck next to wall and toilet crammed in between 2 walls the room we changed to was a standard for this hotel not luxury Lobby area looked nice |
2/16/2016 | Holiday Inn London Kensington | The rooms are very small not match with a 4 star hotel The check in procedure was quite long The house keeping was done at 7 00 pm The furniture of the room were quite old and dated The worst of all was breakfast service which was in a messy way All items ran out and had to wait for a long time to be refreshed The location is great The swimming pool and the spa is of great interest |
2/16/2016 | Holiday Inn London Kensington | you have to pay extra to use the pool and hot tub in the pictures and the hot tub was very small and always full really good location beautiful buildings a short walk away and near to some great reastaurants |
2/14/2016 | Holiday Inn London Kensington | Mis representation of room We changed from our usual hotel Copthorne because of photo of your bedroom To be immensely disappointed and embarrassed having recommended to friends BUT we were moved to a slightly bigger room and ensuite Would not return if it meant the smaller rooms I loved that the doormen and other staff had no expectation of a tip Hotel was clean social area was comfortable great for seeing our friends The staff were all great |
2/14/2016 | Holiday Inn London Kensington | The reception desk need to greet people with more enthusiasm They all seemed as though they wished that they weren t there Not one smiled once Also had to wait 25 minutes for our soup in the lounge bar We had to cancel the order as we were going to a show and had to leave without any lunch Thought it would have been nice if the waiter serving our table in the evening had made a comment when we told him it was our golden wedding anniversary The reason for a visit to London Also at breakfast it would be good to be asked if we would like more tea or coffee as has happens in all of the previous hotels we have stayed in I asked for a clean knife to spread the butter on my knife and waited for about 6 minutes but the waiter did not return My Husband stayed in the hotel several times in the 80 s and 90 s but he was very disappointed with this visit We didn t use the spa etc as we felt we shouldn t have to pay to use the pool if we are guests in the hotel Our room was very clean and spacious The decor of the hotel lounge foyer dining area and restaurant was all of very good quality and immaculately clean The position of the hotel was perfect for the tube and The Albert Hall |
2/14/2016 | Holiday Inn London Kensington | I payed for a later checkout but the room service kept on knocking on the door plus it was very noisey in the morning Lots of banging and knocking from the cleaners couldn t sleep Easy access to the high street and station |
2/14/2016 | Holiday Inn London Kensington | Sliding bathroom door could hear all going on in bathroom Service charging for drinks in bar without explanation Next evening went to bar and ordered drinks and still got charged for service charge Bed very comfy Breakfasts were also good |
2/14/2016 | Holiday Inn London Kensington | Would suggest to give paying guests free access to spa facilities wifi would be a good free service to Outstanding breakfast clean room and very helpful staff |
2/14/2016 | Holiday Inn London Kensington | Rooms a little on the small side but sufficient for our requirements Excellent location as we were going to the Royal Albert Hall to see a show Friendly staff great service |
2/13/2016 | Holiday Inn London Kensington | Wifi should be free Pool and jacuzzi area needs refurbishment some parts are rusty and old Good location Single rooms are small but well formed and comfortable Good value for money for the area paid 80 for single room |
2/11/2016 | Holiday Inn London Kensington | Whilst the base price was good for a central hotel there were lots of hidden extras The swimming pool cost 12 50 for me and my daughter Wifi was an extra 9 50 for the day drinks and food were overpriced At least there were lots of food options close by Swimming pool was a good facility and the location next to High Street Ken tube was perfect |
2/10/2016 | Holiday Inn London Kensington | Nothing to say here Faultless Everything about this hotel was absolutely fantastic the location food staff and facilities all were fault less I don t think I ve ever stayed in a hotel and been made to feel more welcome We were a group of 2 couples in our early 20 s and we just loved it We are returning to London near the end of the year and we have already said that we will be returning Thanks for the wonderful hospitality that you provided |
2/9/2016 | Holiday Inn London Kensington | Rooms small but good value for London wifi is flakey I did not have to pay as booking com genius otherwise I would not stay there any more I still find it outrageous that they charge most people 9 99 pounds per day PER DEVICE Location is perfect just around corner from High St Kensington and shops |
2/9/2016 | Holiday Inn London Kensington | The description of an Executive Club Room is highly imaginative the spaciousness the bay window seating area had all been removed prior to our arrival Just an average cramped bland London hotel room TV WiFi failed to work without calling on reception Had better breakfasts at motorway service stations Checking out |
2/9/2016 | Holiday Inn London Kensington | No iron or ironing board in the room Receptionist gave me the wrong gym opening hours These are MINOR greivances Fantastic service in the Restaurant very reasonably priced food Great gym and pool facilities couldn t have been happier |