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2/9/2016 | Holiday Inn London Kensington | The programming of the lifts elevators needs updated to be smarter and avoid long waits and or people who are going down coming up and vice versa Huge bed Housekeeping very good Hotel location excellent for our purposes |
2/9/2016 | Holiday Inn London Kensington | Only complaint was the room Had a gap of about 6inches between the bottom of the bed and wall to get round to other side of room Room is very small and the way they have crammed in the facilities was poor Small fridge just lying on floor and not making good use of wall space in my opinion Looked very amateurish and have had better rooms in a premier inn Dissapointing after walking into such a noce hotel lobby Very good location an a 2min walk from the underground on kensington high street Very friendly staff couldnt do enough for you |
2/7/2016 | Holiday Inn London Kensington | When you are charged 12 for breakfast and then charged 4 50 for an espresso coffee as an extra this is both pretty and bad business Location and helpful staff |
2/7/2016 | Holiday Inn London Kensington | The part I stayed in seemed to have a lot of guests who only stayed the night and checked out at 04 00 banging doors and luggage and disturbing the rest of us Every member of staff I met from Cleaner to Desk Clerk to Waiter were extremely friendly and helpful It is because of them that I decided to book a 2nd consecutive weeks stay rather than going to a Marriott Hotel |
2/7/2016 | Holiday Inn London Kensington | They had no draft lager at the bar which my hubby was a little disappointed about The breakfast was brilliant with lots of choice the only thing I think could improve is to have fresh jam rather than the small plastic packed version The staff was amazing and very attentive They made us feel welcome 24 7 In addition we got a room upgrade which gave us more space with a cot bed all free of charge We also used the pool which was lovely The quality of food in the restaurant was great too We can t fault anything and will come back here for our next trip to London |
2/4/2016 | Holiday Inn London Kensington | The room was very small and next to the noisy lift The Spa is an additional cost The staff could not have been more helpful Allowed a late check out and they stored my bags Very good customer service |
2/2/2016 | Holiday Inn London Kensington | Twin room very small with beds pushed together 8 surcharge per day to use the spa facilities Misleading on the advertisement Comfortable beds near to tube station clean and modern throughout |
2/2/2016 | Holiday Inn London Kensington | The superior room was a bit worn and the bathroom to small and the bathroom furniture outdated The room was cold each time we returned to it but the fan warmed it up eventually t Helpful stafff |
2/2/2016 | Holiday Inn London Kensington | Didn t like the way you had to pay 8 pound to use the pool etc the breakfast was very pricey too it should be included in the price the way most hotels are The drink selection of beers is very poor too Nice clean hotel Staff were very nice and friendly |
2/2/2016 | Holiday Inn London Kensington | The staff were horrible Aside from the gentlemen at the front that greet you when you walk in no one was helpful None of them speak English and never understood me when I asked them a question I had to ask three separate people before anyone could show me how to turn on the lights This made things very difficult when it came to figuring out parking ordering service to the room etc I would never stay there again just because the staff is so horrible The staff can either make or break a place and they really ruined this experience for me location |
1/30/2016 | Holiday Inn London Kensington | I know I was in London but the bar was very expensive and 8 charge for the gym is excessive even when one day the steam room and sauna didn t work Location 2 members of the bar staff in particular where great one lady from Sardinia |
1/28/2016 | Holiday Inn London Kensington | Recently refurbished but snagging has not been looked at Lights in room wired wrongly ALL on or All off TV stopped working phone in room didn t work Good location and reasonable hotel |
1/28/2016 | Holiday Inn London Kensington | Tried to charge me 12 per session for wifi use This is quite frankly ridiculous in this day and age and they need to seriously re think this policy No Positive |
1/26/2016 | Holiday Inn London Kensington | Did not know I needed to pay for pool and only wanted to use it for an hour Very disappointed as thought it would be free for guests Too little room between end ofbed and wall Reception efficient and breakfast good choice |
1/26/2016 | Holiday Inn London Kensington | size of the room too small Size of hot tub too small for more than 1 person at the time Paid wifi or swimming pool it should be included in the price of the room Cold water in the swimming pool too hot water in hot tub Location Restaurant bar and lobby |
1/26/2016 | Holiday Inn London Kensington | Breakfast was really below standard We arrived with half an hour to spare yet it looked like it was all finished No bacon sausage or mushrooms What was available was cold Table only half laid up Continental breakfast looked really uninteresting Poor selection of fresh fruit melon and a couple of Granny Smiths not good enough for the quality of this hotel Went without and didn t even waste our time on the second morning of our stay In addition we had an executive club room which certainly does not live up to its grand name Shower over bath and no grab rails Even with a slip mat quite hazardous Location is superb which is why we choose this hotel regularly |
1/26/2016 | Holiday Inn London Kensington | Size of room professionality at the reception I arrived and the staff of the reception culdn t find my booking and they made a mistake with the bed of my room |
1/25/2016 | Holiday Inn London Kensington | No Negative Nothing was too much trouble for anyone great service and fantastic access to tubes and shopping high street plus very prompt when a request was made to help with luggage transfers |
1/24/2016 | Holiday Inn London Kensington | No Negative I booked the Executive Club Room for a weekend away for my girlfriends birthday The room was amazing very clean and as expected in the pictures The breakfast was fantastic and the staff were all very friendly Everything came included with our room |
1/24/2016 | Holiday Inn London Kensington | The room had a big stain on carpet at bathroom door and sink had big crack through it The price of spirits very expensive and your not asked which brand you would like We ordered afternoon tea on Friday evening for Saturday after noon but think we were missed off the list the 2 staff came over quite rude about it we wanted a gentlemans one and were told we couldn t have it as it would have to come with champagne but we could only have the other choice The drinks arrived before the sandwiches It was ok but spoilt the experience we felt I then asked for s vodka and Coke and the girl said you will be charged extra well we knew that then she came back with the most expensive vodka Drank it but my birthday treat wasn t the best For the price we had breakfast Wifi and pool gym included |
1/21/2016 | Holiday Inn London Kensington | Tiny rooms smallest I ve come across Had to pay for wifi and gym swimming Rooms dated although bathroom was modern Mixed staff some were fantastic and helpful others completely the opposite Location is fantastic lots to do in the area Reception area has a high end feel to it |
1/19/2016 | Holiday Inn London Kensington | First night stayed in the smallest room ever Standard twin room but there was no space between the beds very limited space around the beds On request we were given a slightly bigger room for our 2nd night stay which was better I liked the staff location |
1/19/2016 | Holiday Inn London Kensington | None of the lights worked in the room apart from the desk lamp Also the heating didn t work so the room was freezing cold all night The breakfast was really good The staff were also very friendly |
1/19/2016 | Holiday Inn London Kensington | I feel this hotel is very over priced You do not pay for the hotel here you pay for the location I had the executive double room i was told it was the biggest available but it was definitely so small I was shocked that it could be called an executive room If that is executive i feel terribly sorry for the people who paid for a standard room It must have been like a box The spa was very nice |
1/19/2016 | Holiday Inn London Kensington | additional payments for internet and the swimming pool I would have thought that these facilities would have been included staff were very courteous Very clean |
1/19/2016 | Holiday Inn London Kensington | Although we had one of the biggest rooms at our price point it wasn t particularly big the window was hidden round a corner For the price you d expect WiFi and breakfast included Shower was disappointing Staff were really helpful with finding us a quiet room |
1/17/2016 | Holiday Inn London Kensington | The night staff was terrible We had a room rate that didn t include internet so we paid 10 per night per device for Internet Needless to say when it didn t work I was a little upset 10 is almost 18 When we complained to the night staff we were told it was our devices Well we tried that for a few nights I was extremely angry so when we checked out I asked for a refund which after some arm twisting was granted That said I think it is absolutely ridiculous that we had to pay for Internet at all especially when it wasn t even good service The location of this hotel can t be beaten and the price was great The room was clean and it was very close to the High Street Kensington underground station The food in the restaurant was decent as well but there are also loads of places to eat in the area |
1/16/2016 | Holiday Inn London Kensington | Would have been better if everthing wasn t extra surcharge to use the pool surchaege for wi fi etc Luggage rack in room would have been handy Already recommended the hotel to friends going to London soon Great base oppulent feel without the price tag |
1/15/2016 | Holiday Inn London Kensington | No Negative Perfect location nice reception and bar but very basic rooms in need of updating You can t complain at the price compared to surrounding hotels though |
1/14/2016 | Holiday Inn London Kensington | Snacks not available after 10 30pm we went to a show and had to eat early and wanted a plate of sandwiches in bar to eat together The convenience and location for buses taxis and just far enough but close enough to central London an excellent hotel I will be re visiting |
1/14/2016 | Holiday Inn London Kensington | No Negative Really good staff polite friendly and provided very prompt service Lovely room with excellent facilities Overall very comfortable and clean Great location with easy access to central London by public transport |
1/14/2016 | Holiday Inn London Kensington | Being asked to pay for wifi this in today s market should be free So will only stay here again if it is free NOT good enough think again your policy Parking and location |
1/14/2016 | Holiday Inn London Kensington | The incompetence of the staff Pitro on reception was ignorant I had booked on booking com the rate was 77 plus 12 which I selected I was charge 88 plus 12 breakfast It s on company expenses so couldn t care less about 12 however the ignorance and unhelpful reception just didn t believe me Attitude towards leaving a bad review was fine no apologies hahaha shocking No Positive |
1/14/2016 | Holiday Inn London Kensington | Room was old and dated Really old fixtures and fittings worn out chair desk etc hairdryer looked to be years old Pictures of rooms advertised all show the modern feel but was not what we got Christmas parties at night were loud and rowdy in bar and reception areas so we were put off staying for a drink and meal going elsewhere bathroom had been refurbished though and was nice Nice style to reception and restaurant bar areas Excellent staff No road noise in rooms Good location |
1/12/2016 | Holiday Inn London Kensington | Receptionist was inaccurate with information If you don t know just say or find out don t guess the distance to locations if you don t know The room was freezing even through we put the A C heating on 35 windows let cold air in hairdryer broken in room not spotless but clean charge for swimming pool and room decorated roughly Also felt like we were in the budget room as booked early for good deal Nice location reception and bar Maintenance staff all friendly |
1/12/2016 | Holiday Inn London Kensington | This is the second time we have stayed at the hotel The first time was amazing this time it was not so The room was very small the toilet was crammed into the smallest place possible If you have wide shoulder you are in trouble The wardrobe door couldn t be opened fully due to the closing bracket on the room door toilet rolls had to be asked for as did sugar and milk as not replaced All in all very disappointing following an amazing first stay at the hotel I had thought I would never need to look for another hotel in London however after this latest stay I will be shopping around for our next weekend away No Positive |
1/12/2016 | Holiday Inn London Kensington | When we arrived we had a superior room booked and when checking in they said that they had upgraded us to deluxe which we were pretty excited about When getting to our room it was less then a dissapointment The walls had dirt and scrape marks all over them the room was a box So small ive never stayed in sucha small room evan when paying for a buget hotel I was so disspointed that we had chosen to stay there for my boyfriends birthday I will never be staying there again and I would advise anyone to not stay there to I like the location and look of the hotel |
1/12/2016 | Holiday Inn London Kensington | Everything The facilities are dark and dismal The room and the bathroom is so small that it is unusable The food downstairs is awful Even the coffee stand in Lobby is bad |
1/11/2016 | Holiday Inn London Kensington | Nowhere to put my wash bag in the bathroom Only 1 light switch for all 3 lights Very quiet room no traffic noise Clean very comfortable bed Great swimming pool |
1/10/2016 | Holiday Inn London Kensington | When staying we paid extra for an executive room and from previous experience of staying here the room we received was nothing more than a tiny box standard room The only extras we got were free bottled water and stripey wood furnishings You also had to pay 7 each to use the pool The staff were extremely friendly and welcoming The location is great to access the centre of London |
1/9/2016 | Holiday Inn London Kensington | Unavailability of the basic complementary services like water The toilet flush was not working properly and was not fixed even after 3 times of reporting Wifi was not even provided in the hotel lounge in which it is considered a default service even in the motels The location that is treasure our memories of studying in the same lane |
1/5/2016 | Holiday Inn London Kensington | No Negative The hotel is an excellent location two minutes by walk from the High Street Kensington undeground station We stayed in a Standard Room that was spacious clean and with a comfortable large bed The only sad note has been the absence of free wi fi both in the room and in the hall of the hotel instead available in the shops of the underground |
1/5/2016 | Holiday Inn London Kensington | Despite it displaying that pool and gym facilities were available you had to pay 8 per day for them This is hardly visible on the hotel web site despite displaying that facilities exist It is also not visible on booking com Was booked in for the following week but cancelled and will never use them again as better facilities for the price elsewhere Was close to tube and Kensington so very convenient |
1/5/2016 | Holiday Inn London Kensington | Mattress was stained and was looked horrible and slightly overpriced 375 for 3 nights for such a small basic room considering its a 4star hotel Great staff good location and good bar and food facilities |
1/5/2016 | Holiday Inn London Kensington | Worst 4 experience Tiny Tiny rooms internet is 10 per device Per day swimming pool is 8 per person you pay in the spot for toom service no complimentary water in the rooms we were rncouraged to drink watet from the toilet taps Feels more like a glorified HOSTEL The location and doorman was always pleasant |
1/5/2016 | Holiday Inn London Kensington | Although we had a standard room it still was much less of a standard size as we barely had any space Breakfast was excellent and the foyer very welcoming |
1/5/2016 | Holiday Inn London Kensington | The hotel was full for 3 days during NYE and the wifi does not work as there were too much people using it The hotel is in a very good area and very clean We did not take the breakfast so I cannot comment it but the sandwiches at the bar are very fresh and delicious |
1/3/2016 | Holiday Inn London Kensington | The kettle and cups were located inside a small shelf under the tv which made it awkward to make a coffee in the morning but it was hardly a big issue I got a coffee from the coffee shop down in reception instead Loved the swimming pool and spa facilities It was easy to get to straight from the tube station The room was clean and newly refurbished and thought it was great value The bed was really comfortable too |
1/3/2016 | Holiday Inn London Kensington | 2 unbelievably small rooms Needed to climb over one of the twin beds everytime to access the other side of one the room The wall socket to the TV was hanging of the wall Noisy heating system Good location and nice friendly staff |
1/3/2016 | Holiday Inn London Kensington | They charged for everything Parking 32 pounds a day internet 15 per night and per device 16 for breakfast per person The mattresses were terrible bedding inadequate The standard room was so small I could not walk around to my side of the bed without hitting my husband s feet The sink did not drain the shower had water everywhere the list goes on I had two rooms One for me and one for my adult son and his wife they too said the same about their room Location was great for Metro shopping and food |
1/3/2016 | Holiday Inn London Kensington | Sound proofing of the rooms needs improving The efficiency of the staff The breakfast is well worth booking lots of choice and the room service pizza was great |
1/3/2016 | Holiday Inn London Kensington | Didn t get toiletries or refreshments replaced on housekeeping so second day had no tea or coffee or shampoo and shower gel Staff were helpful and hotel was in great location clean and comfortable |
1/3/2016 | Holiday Inn London Kensington | Bit of mix up with booking new years eve table we were told guests DON T need to but we were then told they were full All sorted with a great dinner table Reception staff room service staff location and doorman |
1/3/2016 | Holiday Inn London Kensington | Both Friday and Saturday nights there were parties in the ballroom We were in a first floor room just above the ballroom The music continued until 2 00 AM So if there are parties during your stay make sure that you are on an upper floor away from the ballroom The common areas and rooms have been redone The first time we stayed there we had a miserable experience This time the property and staff completely redeemed themselves I would stay there again |
1/2/2016 | Holiday Inn London Kensington | We paid extra for a deluxe double There wasn t much room to move about the bed and for two people to get dressed there wasn t a lot of room at all Also when we got there we was informed it was 8 each to use the swimming pool The hotel looked lovely and a good location near the station and shops |
12/31/2015 | Holiday Inn London Kensington | The bedrooms where poor I ve never stopped in a hotel with so small a room and en suite faculties plus single beds the booking Com has a lot to answer to not displaying this correctly like hiding it from us car parking not included in the price then charging 32 a day that was day light robbery again not clearly disclosed Booking in desk the girl did not offer any other size rooms or truthfully was a little abrupt not a good start for a rebooking needs to sell the hotel more the potential is there just needs more up front sales training just be transparent about what s on offer The lobby entrance lounge and bar and dinning room areas where excellent dinning staff pretty quick at any request asked by us dinning manager was excellent with customer service made us laugh and happy with his good mornings to everyone he greeted a deffinate good feeling first thing from him running around organising the staff more coffee that table more tea excellent member of staff pride in his job well done |
12/31/2015 | Holiday Inn London Kensington | Don t like it when a double room is two single beds pushed together Was just round the corner from the tube station and was a lovely hotel Used the spa and had treatments which would recommend |
12/27/2015 | Holiday Inn London Kensington | Spa charges as above Fabulous hotel in a great location Staff couldn t do enough to help you apart from the spa staff who weren t as pleasant or helpful We had not realized that the spa facilities were extra and just wanted a quick dip in the pool before heading out again We went to the pool without any money and were told we had to pay there and then before we used the facilities It was an expensive dip in the pool at 8 pound each We didn t return on our 2nd night |
12/27/2015 | Holiday Inn London Kensington | The rooms are very small The hotel location is perfect 3 minutes walk from High Street Kensington Station the lobby is nice and the rooms are very clean |
12/27/2015 | Holiday Inn London Kensington | Room was very basic We were told that we had been upgraded to a superior Twin room There was nothing superior about it We must have been in a broom cupboard before The receptionist was telling every guest this Why do they lie Nice hotel conveniently located |
12/27/2015 | Holiday Inn London Kensington | TV reception was cut off 30 minutes before check out Toiletries were not replenished in timely manner Concierge service were very polite and helpful |
12/27/2015 | Holiday Inn London Kensington | Compared to the lobby hotelrooms are a bit traditional small but very clean Location is excellent Very close to underground station and High Street Kensington shopping area Great service and guests definitely will like the nice lobby |
12/24/2015 | Holiday Inn London Kensington | These are minor things that I wouldn t rate the hotel down for no free wifi limited a la carta food choices at the restaurant Excellent service Fantastic lobby and extra facilities like spa and health club Well dressed and courteous staff They were always ready to help Free printing service Carvary buffet and breakfast was great Nice selection of food Free storage service on day of checkout Also has a safe in the room for storing valuable Couldn t ask for more Rooms were not overly big but cosy Enough storage room for suitcases in the wardrobe as well |
12/23/2015 | Holiday Inn London Kensington | No Negative Even though we arrived early our three rooms were ready so we were able to check in immediately and the reception staff were extremely pleasant Very convenient for the Albert Hall and an excellent breakfast the next morning Bathroom a bit snug so it was fortunate we were all slim and reasonably agile |
12/23/2015 | Holiday Inn London Kensington | we were given the wrong information and staff were not very intuitive to anything we said to them and didn t attempt to help or rectify situations not much atmosphere great location |
12/22/2015 | Holiday Inn London Kensington | the linen bedding was terrible the duvet was uncomfortable to use very hard and paper like the bed was too soft It was a very uncomfortable night for myself and my husband The location and restaurant staff were the best part of our stay |
12/22/2015 | Holiday Inn London Kensington | No gluten free choices for food available so found it difficult to eat at hotel Staff were excellent just enjoyed staying and would love to stay again I |
12/22/2015 | Holiday Inn London Kensington | Room very basic despite being upgraded to Superior dread to think what standard is Bar stopped serving at 1am Lobby area facilities and location |
12/22/2015 | Holiday Inn London Kensington | The room was small but okay because when in London you don t spend much time in your room The location is great the hotel and staff are very good |
12/21/2015 | Holiday Inn London Kensington | I was initially given a room without a bath but this was quickly rectified and I was given a fantastic room with a huge bathroom with bath and separate shower Executive club room excellent would highly recommend Breakfast was first class swimming pool and spa also great and all included with executive room rate Wifi also included cannot fault this hotel There is a lovely friendly atmosphere in the bar and foyer All the staff were very polite attentive and friendly I would rate this hotel as one of the best I ve stayed in while visiting London I will definitely stay again |
12/19/2015 | Holiday Inn London Kensington | Image from internet viewing was positive but reality very different Executive double booked the reality was a box room particularly tiny inadequate bathroom Obvious signs that the hotel was an ex municipal building Indifferent poor quality full breakfast View sound from window of adjoining buildings services air con Problem with room heating 6 hours to solve Management agreed to upgrade after packing and waiting in reception we discovered that move was impossible because of plumbing problems told to go back to original inadequate expensive room Overall view hotel very poor value for money Best moment of stay was checking out 3 days early Discovered that the adjoining hotel Copthorne Tara regularly received dissatisfied guests checking out immediately early from the Kensington Close Overall a rathole would never return at any price Location OK public areas satisfactory some staff good particularly the doormen |
12/19/2015 | Holiday Inn London Kensington | So we checked in All was good until they told us that Wifi was extra use of the pool was extra use of the gym was extra breakfast was extra It s 2015 almost 2016 please get with it and stop trying to fleece people Everything about this place is good except for all the add on s |
12/18/2015 | Holiday Inn London Kensington | No Negative The friendliness and professionalism of the staff they were universally prepared to go that extra mile The bar was comfortable and good to relax in room great |
12/17/2015 | Holiday Inn London Kensington | My only complaint is the wifi policy 9 pounds a day It is ridiculous in 2015 that some London hotels still try to charge these exorbitant rates when every small cafe is able to offer free wifi Location perfect for business trip in South Kensington handy for tube and shops |
12/17/2015 | Holiday Inn London Kensington | Internat wifi facilities should be upgraded Bathrooms ave VERY small TV channel selection is also very poor the location good gym facilities which i think should be free for hotel residents Good breakfast |
12/17/2015 | Holiday Inn London Kensington | The staff was fine but not terribly attentive The rooms were very small and while clean they were tired The staff in the health club followed my 11 year old around as if they expected him to do something wrong despite the fact he was supervised We paid 15 pounds for the 2 of us so it was disappointing that they would take our money but clearly not trust that he would behave The hotel was located just off Kensington High Street and the metro station It was a great location for shopping or getting quickly to other parts of London The health club had a good assortment of equipment The pool was large and clean |
12/16/2015 | Holiday Inn London Kensington | 2 Upgraded rooms but both very small Bar staff made it clear they wanted an early finish and felt abit rushed Location was great lobby was really nice aswell comfiest bed ever |
12/16/2015 | Holiday Inn London Kensington | didnt like the fact they classed a double room as being 2 single beds pushed together quite uncomfortable but as it was only for a single night shouldnt really complain hotel staff were very polite helpful and cheerful hotel itself was absolutley spotless we would definatley consider staying here again in the near future |
12/15/2015 | Holiday Inn London Kensington | Too noisy Walls door too thin for a four start hotel Having to pay for wifi in 2015 not feasible either Location good room clean room fairly big given the price |
12/15/2015 | Holiday Inn London Kensington | The staff weren t helpful and tried to give my friend and I a double room not a twin the beds had no support and were uncomfortable to sleep on There was no lock on the bathrooms door and the door handle was hanging off The locations was ok to get into central London but did have to swap on the tube along the way |
12/15/2015 | Holiday Inn London Kensington | Should warn parking overnight will cost about 40 in their car park although doorman gave great alternative Good Hotel for weekend break Room adequate in size for London where every inch of space is expensive |
12/15/2015 | Holiday Inn London Kensington | Breakfast buffet smoked salmon would have been great Concierge on the door gave property look of class the decorations were tasteful Love the access to the car park from inside the hotel |
12/14/2015 | Holiday Inn London Kensington | Room very small hardly any room around the bed or in the room altogether Wouldn t want to stay for more than a couple of nights as not even enough room to sit on a chair Staff were friendly Welcoming atmosphere Food breakfast was enjoyable and tasty |
12/14/2015 | Holiday Inn London Kensington | The background noise of plumbing water running through pipes during early part of night We should have asked for a bath when booking the general efficiency and friendliness of staff was excellent any queries we asked were met with helpful and very polite replies |
12/14/2015 | Holiday Inn London Kensington | I felt that staff were scrutinising the guests Security no doubt When I went for breakfast I entered the dining room via a back door nearer my room This caused much more distress than it ought to have It was ridiculous and uncomfortable The room I was given was too small I didn t have time to change it or have the endless discussion required so to do The open spaces in the lobby |
12/14/2015 | Holiday Inn London Kensington | bathroom was rather on the small side not much room to move around in I liked the location of the hotel has all facilities needed friendly staff always attentive |
12/13/2015 | Holiday Inn London Kensington | Staff had a very poor level of English and openly showed their discontent of whatever concerned them in front of guests Location ideal for tube and restaurants |
12/13/2015 | Holiday Inn London Kensington | There is no different between my room the executive room and the normal room I hate it So small executive room And looks different not like the websit There is no space to move my foot This is last time for this hotel |
12/12/2015 | Holiday Inn London Kensington | Small room when requested bigger as we had a child Small bathroom with barely anyspace to sit on the toilet Had to walk sideways to get of this space Bed was tiny Cot for the little one was clean but was rock solid Location |
12/12/2015 | Holiday Inn London Kensington | Room cleaning was adequate but lots of areas missed No milk for hot drinks Base price of room was OK but absolutely everything else is extra and expensive Location |
12/10/2015 | Holiday Inn London Kensington | A standard double room was so small the bed was right up to the wall on one side Not ideal to shuffle into The curtain was too short so we were woken at first light The location |
12/10/2015 | Holiday Inn London Kensington | Room small bed really uncomfortable could feel the springs didn t sleep much and couldn t make TV work rang reception and they said they would activate but never did Breskfast not inc I always thing is so easy jet with the hidden extras that bump up price I have medical condition which means I can t eat very much So spending 12 on half slice of toast and cup of tea seemed a lot The foyer was very beautiful and the staff that checked us in were pleasant |
12/8/2015 | Holiday Inn London Kensington | Staff were a little distant Computer issues when I tried to check in made it difficult to use my key card to get into my room The location and the price |
12/8/2015 | Holiday Inn London Kensington | room with a view means looking at the back of the hotel area no view at all the location is fantastic really close to tubes to reach anywhere buffet was very nice although it was cold Best gym ever seen in a hotel with weights appropriate for pro weight lifters |
12/8/2015 | Holiday Inn London Kensington | We had a super experience but the price was very expensive The exchange rate was against us Euro travellers The staff and the location are excellent |
12/7/2015 | Holiday Inn London Kensington | For the price paid the room was extremely small and could only just fit the bed in despite expensive price breakfast and access to the spa were not included Friendly staff and very upmarket hotel |
12/7/2015 | Holiday Inn London Kensington | As a resident in the hotel for 7 nights I did not like having to pay extra for WiFi 9 99 per day and use of the swimming pool 8 00 Convenience to piblic transport |
12/7/2015 | Holiday Inn London Kensington | Initially we were given a room designed for wheelchair access meaning the bathroom facilities were not right for us We mentioned this to reception and they kindly moved our luggage to another room whilst we left for the theatre This would ve been fine except we were given one with twin beds as opposed to the double bed we had booked and as we didn t get back until very late we decided not to mention this to reception It was a shame but other than that it was a very nice hotel Breakfast was great too Location is very close to Kensington High Street underground Staff were friendly and helpful and the hotel was very nice |
12/6/2015 | Holiday Inn London Kensington | Found it annoying to have the housekeeper knocking on the door at 5pm to ask if room had been cleaned and was I happy with the it I don t want to be bothered every day by that it is her job to check on the cleaning after it has been done in the morning Great location |
12/6/2015 | Holiday Inn London Kensington | Having to pay for the wifi and use of the pool after paying to stay in the hotel Many children in the spa pool so it certainly was not relaxing Christmas Decorations Great Staff |