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9/26/2015 | Holiday Inn London Kensington | Slow reception staff Mainly because of large air crew parties often checking in together mRoom key kept failing and card had to be reset a few times as wouldn t open door Location Quiet room |
9/24/2015 | Holiday Inn London Kensington | The male staff member in the lounge area was rude and only wanted you to sit there if you had paid for something from the bar Considering the lounge is massive with plenty of space and seats and no customers he came across as a jobs worth After all we were paying guests of the hotel and spa The swimming pool is long and you can swim properly and do lengths The pool did have children s swimming classes so if you are anti children you may not get the full spa experience The cooked breakfast was lovely and staff let you know when breakfast was closing so you could get the food |
9/24/2015 | Holiday Inn London Kensington | No Negative My stay was absolutely wonderful The staff were so helpful the room was absolutely spotless and very comfortable and I hope to return in the future |
9/24/2015 | Holiday Inn London Kensington | Cracked sink in bathroom room so small an Executive Double but not big enough for 2 suitcases and 2 people Room noisy but better than last time a stayed here when there was a knife fight outside my room in the middle of the night I should have known better than to give it another try Nothing |
9/24/2015 | Holiday Inn London Kensington | We have stayed several times at the Hotel but on this stay were allocated a very small room I asked to be changed if possible and the desk staff found another standard double room which was only marginally better Be warned if the room numbers have double zero eg 2008 as there is only squeeze room around the bed on two sides and no room for two suit cases We have travelled around the uk and Europe for 15 months and were not impressed by the room size A disappointing stay The location to High Street Kensington tube station and parks |
9/22/2015 | Holiday Inn London Kensington | Terrible food which took over an hour and arrived with half missing and cold Very little apology from equally cold staff when we politely complained about time and taste They also charged and extra 10 for wifi which was not excepted from a hotel of this size and cost great location for last minute price |
9/20/2015 | Holiday Inn London Kensington | Wifi cuts out a lot and the hotel is dated and dismal Staff are always great and see to work really hard I think the appearance and general cleanliness of the hotel lets it down but not their attitude or approach to work |
9/20/2015 | Holiday Inn London Kensington | Requested alarm call it didn t come most disappointing indicates an unreliable standard from the hotel Timing can be important to a guest A comfortable bed in a cupboard size of a room Very clean room The helpful room staff on the seventh floor where I was staying Also helpful the porters at the front door |
9/20/2015 | Holiday Inn London Kensington | One of the other guests came back late and was very noisy in the corridor One of his friends came banging on his door at 5 30 a m then again at 6 00 a m shouting in the corridor to try and wake him up If the hotel picked it up on their security cameras they surely did nothing to stop the door banging Use of the spa facilities was supposed to be included in the price but I had to pay GBP8 per day when using the pool facilities Very friendly staff and really good restaurant with excellent service The food was excellent as well |
9/20/2015 | Holiday Inn London Kensington | There was an exceptionally long queue in reception and not one word of sorry for waiting I think some customer service training is required There seemed to be long queues at reception quite a lot Also room was very dated even though paid for upgrade Great location Good value for money |
9/19/2015 | Holiday Inn London Kensington | Rooms were small the bathroom door wouldn t close property and you had to pay extra for WiFi Great location besides the underground lovely spa and bar |
9/17/2015 | Holiday Inn London Kensington | The room was too small for its price The wifi was not free which is ridiculous And the gym facilities were not free If i was paying for a hotel i d expect all facilities to be included I liked the location it was a 4 minute walk to the High Street Kensignton Station I liked the staff and receptionists were very friendly |
9/17/2015 | Holiday Inn London Kensington | The bedroom 534 was a ri diculous size not standard at all The bathroom was too small to dry yourself comfortably after a shower and the toilet was tucked in a corner so difficult to use and im a size 12 anyone bigger would struggle The staff were very polite and service was good Hotel delighful dining experience was very good and food excellent would stay again and recomend but in a different room Excellent location |
9/16/2015 | Holiday Inn London Kensington | We were hoping to use the pool and spa area as i expected this to be included in the price however there was an additional charge of 16 00 per day for the two of us this was not clear when i booked with booking com Disappointing It was a very nice hotel in a good area nice and quiet |
9/15/2015 | Holiday Inn London Kensington | The fact that both wifi and spa swimming pool were separate fees per person We were upgraded to double executive because we were celebrating a birthday so the wifi was included apparently But still these days we thought extremely expensive for 9 99 pp and we would not have paid it anyway We didn t use the pool either on principle Air conditioning in our room seemed very slow so glad we didn t have a heatwave that day as such Staff were very helpful at all times especially on both Reception and Concierge and Luca was extremely helpful Breakfast food was superb although it should have been included in the room rate |
9/15/2015 | Holiday Inn London Kensington | Would have liked a bar fridge in the room It s convenient to grab a drink or a snack rather than calling room service Milk and coffee not replaced daily had to call room service on more than one occasion Location and excellent concierge service They were very helpful |
9/13/2015 | Holiday Inn London Kensington | The spa facilities were poor and a little shabby Also some of the decor was a little worn Terrible marks on carpets The food and relaxation was lovely The staff very friendly |
9/12/2015 | Holiday Inn London Kensington | I really don t understand how this is a 4 hotel On this stay when checking in and out there were people complaining to reception about different things It s always dirty and noisy here Location |
9/11/2015 | Holiday Inn London Kensington | Charging for wifi is the height of meanness Am now travelling in France and each hotel is offering free wifi at least in public spaces if not in the rooms Excellent pool |
9/8/2015 | Holiday Inn London Kensington | I didn t like that to use the pool you have to pay 8 each extra It should be included in the price since being 130 a night I liked the environment and the customer service was excellent The staff are very helpful and polite The pool and jacuzzi was enjoyable Overall we really enjoyed our stay and Kensington is a beautiful area itself |
9/8/2015 | Holiday Inn London Kensington | We were cutting it fine getting to breakfast but weren t made to feel very welcome All the breakfast items were cleared away very quickly If breakfast closes at 10am surely the hotel expect guests to be still there at 10 30 but we felt we had to rush away The staff were wonderful The doormen were charming and most helpful The desk clerks were welcoming and the staff in the spa were very friendly and room service was excellent |
9/8/2015 | Holiday Inn London Kensington | Disappointed that we up graded our room and I feel it was no different that a standard room Felt room was very small Location and general standard of hotel |
9/7/2015 | Holiday Inn London Kensington | I could not find anything nice in the room to look at from the first minute I was in the room I regretted booking in that hotel The next morning I checked out to move to the hotel next door Nothing |
9/7/2015 | Holiday Inn London Kensington | When we arrived they initially said we did not have a reservation so that took 20 minutes to sort out No mention of children s swimming lessons in the pool so we paid 8 each for a noisy toy cluttered pool The Spa could not find my booking despite after the massage giving us the receipt and were rude They said we had not booked breakfast despite already paying for it and that took another 20 minutes to sort out by which time the food was cold and congealed Nothing |
9/7/2015 | Holiday Inn London Kensington | It was a twin room but for a couple this room will be very small Pity you only have 24h Wifi for free Hotels should offer free Wifi through the whole of your stay Quiet room good buffet breakfast |
9/5/2015 | Holiday Inn London Kensington | In my booking it said free wifi yet I was never given a code or anything and had forgotten till the morning so was pointless by then The car park attendant needs a lesson in manors and how to talk to people and how to smile he was the only real disappointment in the whole visit and annoyed me massively with the way he spoke to me when I tried to park in the underground car park thankfully your staff in the hotel made up for it The staff in the hotel couldn t have been more pleasant and helpful each time I spoke to any of them |
9/4/2015 | Holiday Inn London Kensington | Had to request that the rooms be made up Bed not properly made up had to remake our beds everyday Extractor in bathroom not working All staff were very eager to help wonderful to be greeted at the door and be helped with taxi |
9/3/2015 | Holiday Inn London Kensington | The reception would not take Scottish notes and told us it was not real money The bar and room service however were happy to accept payment in our Scottish money There was a long wait to check in and the reception staff were slow Room service in particular the man who brought it was delightful Door men were great |
9/3/2015 | Holiday Inn London Kensington | I did two category of bookings The first was double which was not very nice as I had stayed in similar category the first time Secondly single room I booked was in an area where the Wi Fi of the hotel was poor location and internet access in the business centre |
9/2/2015 | Holiday Inn London Kensington | i think the hotel should contain with the breakfast for their customers The breakfast is experience as it doesn t have various choices Only english breakfast doesn t worth 15 50poundsNo Positive |
9/2/2015 | Holiday Inn London Kensington | We were given a disabled access room we didn t request book this type of room and the bathroom was very damp smelling and the carpet wet from bathroom to bedroom areaNo Positive |
9/1/2015 | Holiday Inn London Kensington | 9 95 for 24 hours is ridiculous I ve been to wooden beer shacks on Koh Samui Thailand where it s been free It s ripping off foreign tourists that want to keep in touch with home No Positive |
9/1/2015 | Holiday Inn London Kensington | Paided 269 for 2 nights then was told we needed to pay 8 per person to use gym swimming pool and other facilities was not told this on booking Breakfast was rediculous priced to and not worth the money Bed felt like we were sleeping on a peice of wood Rooms were really tiny Really really disappointed with this hotel and will not be returning It was close to a tube station Has easy access via lifts |
8/30/2015 | Holiday Inn London Kensington | My husband and I both opted for a Kensington Club Sandwich in the bar area which was disappointing as we were not given an option as to what bread we wanted and there was no egg mayonnaise and there was traces of egg shell also the toast was burnt When I tried to explain to the waitress she didn t understand what I was trying to say Very helpful staff and informative Breakfasts were very good Front desk and doorman very helpful |
8/29/2015 | Holiday Inn London Kensington | We upgraded to a superior room which was two singles pushed together so I spent the night sleeping on a dip The ad on booking said Molton brown products which they weren t We also went for a more expensive hotel as they had the spa and were very disapointed to have to pay an extra charge of 8 a day to use the facilities even whilst Being customers Very disappointing No Positive |
8/28/2015 | Holiday Inn London Kensington | Rooms are so small with two large suitcases and two adults it was a tight squeeze Bathrooms are also very small Poor water pressure in shower No fox sports radio Poor air con 20 AUD approx per day for internet connection Location was perfect around the corner from the High Street and the Tube station Helpful friendly reception concierge staff Can open room windows |
8/27/2015 | Holiday Inn London Kensington | One lift was out of order Although the curtains were lined with blackout material light from street could only be prevented from entering the room above the curtain rail by temporary improvisation using of coats and jackets convenient walking distance to Proms in the Albert Hall |
8/27/2015 | Holiday Inn London Kensington | Small room 412 Heavy sliding bathroom door Tiny bathroom with poor lighting and very difficult dangerous access to shower Poor air conditioning One lift has been out of action for over 2 months so expect long waits for the lift Location and car parking |
8/27/2015 | Holiday Inn London Kensington | Having to log in each day with a new login and password to use the wifi The Kensington Close Hotel was in a fantastic location 5 mins from High St Kensington station Room was extremely clean with a very comfortable bed Email communication with the hotel was prompt and helpful Staff extremely helpful and polite Both still and sparkling bottled water provided free of charge and replenished daily Good wifi |
8/27/2015 | Holiday Inn London Kensington | Rooms are dated smell musty and staff need to brush up on their customer service skills horrid atmosphere needed key cards to operate lifts What s that all about Location |
8/26/2015 | Holiday Inn London Kensington | I did pay quite a lot of money as a special treat for me and my son so I was expecting it to be the teeniest bit more opulent particularly the luxury room which was not as big as it seemed in the photo And there could have been a bit of variation in the breakfast However on the whole I had a very nice time No Positive |
8/25/2015 | Holiday Inn London Kensington | While I appreciate I paid for a fairly cheap room within the hotel I did expect something a little larger The room was very compact smaller than an equivalent room in a Premier Inn or Travelodge Staff were incredibly polite and professional and the room was beautifully clean and well presented Short walk 3 4 minutes from the nearest tube station meaning travel was incredibly easy |
8/25/2015 | Holiday Inn London Kensington | The bathroom is very very small the toilet seat space is very small less than one meter you can not take your rest in the bathroom The service is so slow we requested a tooth kit and we didn t get it till now location not far from |
8/25/2015 | Holiday Inn London Kensington | We booked and paid for a Superior room The room that we got was so minuscule that it was almost fully occupied by the bed Two people could not move around the room at the same time and in no way could this be described as Superior Excellent High St Ken location |
8/25/2015 | Holiday Inn London Kensington | the drinks prices at the bar were very expensive and to receive a service charge on top was a bit of a rip off the first time I have felt like that on numerous trips to London the friendliness of the staff and the clean and comfortable room |
8/25/2015 | Holiday Inn London Kensington | As we walked in the receptionist greeted us saying We have updated your rooms we did not get updated rooms so what was the point of this remark fresh fruit for breakfast and soya milk available Vey friendly and helpful staff Beautifully clean and a very comfortable bed Lovely sitting areas in the lounge bar and waiting areas room for using wifi |
8/24/2015 | Holiday Inn London Kensington | The hotel did not provide any information in the room and enquiries had to be made about check out time and facilities Wifi was included with the room however required a user name and password which was not supplied until reception was queried Despite being an executive suite the room did not have an iron or ironing board which took numerous calls to have supplied Great location |
8/23/2015 | Holiday Inn London Kensington | Large noise of shutting room doors in the moorning Lots of types of pork meats but no lamp and checkins in the breakfast Locatio Staff Swiming pool Interance lobby Service |
8/23/2015 | Holiday Inn London Kensington | Having stayed a couple of times each room is always dirty from pubic hair on the bedding on arrival this time and a bath towel with a dodgy stain on The location is great and I am put up here by work Had I a personal choice I think I would look further I m sure the facilities advertised are great but so costly compared to other hotels in the area that offer the same for free |
8/20/2015 | Holiday Inn London Kensington | We had a problem with our room which they resolved But I was surprised that wifi was not free as the Is becoming a standard throughout hotels holiday lettings in uk Location was great |
8/19/2015 | Holiday Inn London Kensington | staff very unhealpful especially with regard to car park payments ability to swop notes for coins to pay the meter unhealpfullness with issues raised ie no ownership of problem just a straight no leaving us stuck with the issue spa had no availabiltiy for massages etc completly defented the point of booking a spa hotel mens changing room in repair so the hotel seems to think walking from the spa to a hotel room on the first floor in just swim shorts which were dripping wet after swimming was an acceptable soultion it was embarresing and frustrating also linked with that no mens toilet facility in the spa area so again back to the first floor hotel room location nice bed swimming pool |
8/18/2015 | Holiday Inn London Kensington | car parking to expensive almost cost of extra 2 nights hotel room WiFi has to be paid 10 4 star hotel should be offering complimentary WiFi as standard Location and cleanliness was great |
8/18/2015 | Holiday Inn London Kensington | Paying 9 pound a day for wifi paying 8 pound for use of the pool being told there was a fee of 1 pound to use a locker For heaven sake And housekeeping staff very slack Did they really think two people should share a bathtowel and 2 teabags to last 6 days Location of the hotel and ease of using public transport to get around Hotel was lovely and the staff at the desk very helpful |
8/18/2015 | Holiday Inn London Kensington | The lifts they need to improve their maintainance because having a room on the 5th floor can mean either a lot of waiting or a lot of stairs The location of the place is superb for connectivity and for an early morning run in the park 5 mins away The staff is kind and helpful though not particularly warm at reception The bed was comfortable and the toilet spacious compared to the size of the room |
8/17/2015 | Holiday Inn London Kensington | Following the fire alarm sounding instead of immediate evacuation some guests chose to loiter in the foyer and some even stopped in the main entrance to take selfies as the majority of guests behind them were trying to make a swift exit Fortunately it wasn t a fire but they didn t know this For London it was well priced good location for central areas and also has a secure car park |
8/16/2015 | Holiday Inn London Kensington | One lift was not working and this caused some delays at times moving up and down to the room One room was small but we did book the cheapest so this was not unexpected the other room had space to move around Excellent public areas which can be missing from many London Hotels and the beds including pillows were very comfortable Ate in the Restaurant one night and received good customer service and tasty food All the staff were helpful and polite |
8/16/2015 | Holiday Inn London Kensington | None All my requests were taken care of Thank you The very helpful and obliging receptionists and the attention to my needs I asked to change my room as I don t like being on the first floor and they did immediately The room and the bathroom are super clean My only comment is that I think WIFI should be for free at least in the common areas as already the room is a lot of money That would make it even more attractive |
8/16/2015 | Holiday Inn London Kensington | The lifts were very small and one was broken As we were on the first floor we just took the stairs Also the swimming pool and sauna are charged at 8 per day this should be made more clear before booking All the staff at kc hotel were fantastic very friendly and professional The location of the hotel is ideal too At the end of a long day we were grateful that it was only a short stroll from High Street Kensington station |
8/15/2015 | Holiday Inn London Kensington | Had to pay extra for gym and spa thought it be included had to call for wifi codes they are too complicated why don t they just have a simple password for the whole hotel would be smarter Free upgrade room was wonderful |
8/12/2015 | Holiday Inn London Kensington | I thought the room would have been slightly bigger as it was an Executive room I couldn t get the Wi Fi to work The location was great The food was nice and the staff were helpful |
8/11/2015 | Holiday Inn London Kensington | Our room did not include a bathtub as per Booking confirmation There was no apology and when a new room was allocated it had not been cleaned properly Bathrobes were dirty including the replacement we received Breakfast was varied and plentiful One receptionist lady was helpful |
8/11/2015 | Holiday Inn London Kensington | The 3 rooms i got are very small not the same i have paid for The breakfast was the cheap normal stuff eggs and eggs I asked for black pepper they didn t have any The towels must be left at the floor or it will not be changed The swiming pool charging 8 pounds per person The breakfast finish at 10 am not 10 30 am The location |
8/10/2015 | Holiday Inn London Kensington | No Negative Helpful pleasant staff Others have complained about room size Yes the room was compact but very nice clean and comfortable Unfortunately most major cities are expensive to stay in especially if you want nice suuroundings facilities If I was travelling with my wife I would have upgraded to a larger room suite It s all relative and about choosing for your needs budget |
8/10/2015 | Holiday Inn London Kensington | 8 to use the pool Internet not totally free They issued 24 hour vouchers for free wifi Generally very good hotel We requested soccer tickets while we were on a cruise Concierge had the tickets ready for us upon arrival |
8/9/2015 | Holiday Inn London Kensington | beds weren t made up just top duvet pulled over rumpled sheet Had to request that the room be made up every day Staff wonderful helpful and friendly Perfect location close to everything |
8/9/2015 | Holiday Inn London Kensington | I don t believe this should be a 4 star hotel I initially had to swap rooms as the first had what appeared to be mould on the bedsheets and the carpet was nearly threadbare In the second room the air con didn t work properly frustrating in August The bed was creaky and uncomfortable and I later discovered a thick dark hair in the bedding Disgusting Location and transport links were fantastic Some of the staff were enthusiastic and helpful |
8/9/2015 | Holiday Inn London Kensington | The room service food was not good And took very long to arrive For the price I d hoped for much better Overall location and facilities were very good for the price |
8/7/2015 | Holiday Inn London Kensington | I had a connection problem with wifi code in my room and one of the receptionists customers service staff on Sunday evening was rude and very impatient on the telephone Sadly not what you would expect from 4 star hotel Rest of staff appeared polite and friendly |
8/7/2015 | Holiday Inn London Kensington | The beds were quite short we had 2 singles I m only 5 4 but my feet came to the bottom of the bed The bathroom was pretty small The shower had to be operated by holding it over your head which was not ideal The Hotel s location was perfect and the room was clean |
8/7/2015 | Holiday Inn London Kensington | The swimming pool is good It is ok they don t welcome you warmly the cleanliness is fair it has improved from past visits there but it is still expensive for what you receive |
8/6/2015 | Holiday Inn London Kensington | Room was a bit small but not unusual in Central London to find that but in fairness it was very clean and functional Staff were great Breakfast excellent bar was good and reasonably priced for the location Air Con in bedroom |
8/4/2015 | Holiday Inn London Kensington | Staff unhelpful Paid for an Executive Club room only to listen to heavy drilling and banging in the hotel Had to complain several times to Reception and hotel manager before it stopped Location |
8/4/2015 | Holiday Inn London Kensington | Rooms very small Even with two carry on size suitcases between us it was impossible for two people to move around dress simultaneously Under elevated Corridors a bit of a rabbit warren Location location Excellent bed Cleanliness Staff |
8/3/2017 | Holiday Inn London Kensington | No Negative Everything Room was clean comfortable and adequate |
8/2/2017 | Holiday Inn London Kensington | Attitude of bar staff left something to be desiredNo Positive |
8/2/2017 | Holiday Inn London Kensington | No Negative Really enjoyed the welcome to the room with my name on the TV and chocolates The king size bed was great Loved the rest of the hotel very fancy |
8/2/2017 | Holiday Inn London Kensington | room is small location is good near tube station shops and cafe nearby |
8/2/2017 | Holiday Inn London Kensington | Rooms very small Charge to use the pool not acceptable 2 rooms booked but individually processed No Positive |
8/2/2017 | Holiday Inn London Kensington | No Negative Excellent service friendly staff Most comfortable beds ever |
8/2/2017 | Holiday Inn London Kensington | Quite noisy at night We could hear a machine running Air conditioning Cleanliness location |
8/2/2017 | Holiday Inn London Kensington | I didn t like the magnetic key I had a lot of problems 24h room service |
8/2/2017 | Holiday Inn London Kensington | The standard king room I have to say for nearly 200 pounds a night was tiny No Positive |
8/2/2017 | Holiday Inn London Kensington | The room for twin sharing is too small No Positive |
8/2/2017 | Holiday Inn London Kensington | No receipt for business claims Great gym 24hr Starbucks |
8/2/2017 | Holiday Inn London Kensington | Red bull 5 50 Everything perfect in all areas |
8/2/2017 | Holiday Inn London Kensington | No Negative Short walk to the Tube Circle and District lines |
8/2/2017 | Holiday Inn London Kensington | The pricing was a bit expensive for the outcome The bed and staff was excellent |
8/2/2017 | Holiday Inn London Kensington | the room on the small size good breakfast staff friendly room clean bed comfortable |
8/2/2017 | Holiday Inn London Kensington | No Negative big bed perfect sleep super clean and staff extremely friendly |
8/2/2017 | Holiday Inn London Kensington | Noise in the room I could hear the people on the upper floor walking around and the ones next to us talking laughing No Positive |
8/2/2017 | Holiday Inn London Kensington | Getting there when High Street Kensington Tube station was closed Pillows were fab |
8/2/2017 | Holiday Inn London Kensington | Breakfast to expensive Beds really comfortable |
8/2/2017 | Holiday Inn London Kensington | Room was small Big bed but barely any room around it Hotel was really clean and modern good facilities |
8/2/2017 | Holiday Inn London Kensington | The rooms are tiny with the bathroom at the end of the bed For the price it is very cramped the location is excellent so near everything |
8/2/2017 | Holiday Inn London Kensington | Bar prices were a little expensive compared to surrounding restaurants Staff were freindly facilities were nice and good location |
8/1/2017 | Holiday Inn London Kensington | No Negative Hotel located close to tube bed very comfy staff extremely polite and friendly didn t need anything more for my short city break |
7/31/2017 | Holiday Inn London Kensington | Very very small and cramped Only one person in the bathroom at a time Fitness Center was very nice |
7/27/2017 | Holiday Inn London Kensington | No Negative Room was nice and clean bed was comfortable Good size bathroom |
7/25/2017 | Holiday Inn London Kensington | Size of the room is a bit small Bacon is crispy |
7/25/2017 | Holiday Inn London Kensington | the room was small the bed was comfy My son was happy in the room even it was small |