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12/6/2015 | Holiday Inn London Kensington | our room was upgraded from superior to executive very kind our executive room was small and dark poorly positioned lighting did not help As an executive room it had no outlook i wonder what the superior room would have been like Room 131 Great shower really comfrtable bed staff were friendly and helpful |
12/6/2015 | Holiday Inn London Kensington | No Negative Staff were so friendly and nothing was too much trouble Surrounding area had everything you could possibly need and underground a 2 minute walk away to access all parts of London |
12/6/2015 | Holiday Inn London Kensington | the cleaning took too much time I would leave the room at 9am and comeback at 2pm and the room still isnt cleaned the food was great helpful staff with everything |
12/5/2015 | Holiday Inn London Kensington | We booked an executive room and it was very small we had two large suitcases and two carry on cases and there was no room for them so we had to pay 34 per night extra to get a larger room 8009 The wi if service was awful I had to ring the IT department at least once per day to have the system re booted The proximity to Kensington High Street with its shops restaurants post office etc The spa facility was very good |
12/5/2015 | Holiday Inn London Kensington | The room was appalling Freezing cold and we couldn t get the heater to work adequately Thin pillows Tiny tiny sink with huge tap led to water splashing on the floor and an inability to wash one s face Very small bath that you couldn t lie down in and I m only 5 4 The deafening extractor fan stayed on for an hour after only being in the bathroom for a few minutes Very expensive Wi Fi without any free time at all Breakfast was chaos we took one look and went elsewhere We ordered a newspaper which didn t arrive and staff weren t too bothered when we told them it hadn t arrived This was repeated the next day despite checking our order They did move us to another room which was warmer but the sink extractor fan and bath of course were the same The location just off Kengsington High Street was good for our visit Plenty of taxis outside was useful The hotel lobby was roomy with plenty of staff on duty |
12/5/2015 | Holiday Inn London Kensington | Ridiculously expensive Wi Fi It is rather disappointing that there is no free internet available Great location close to the metro station Friendly staff |
12/4/2015 | Holiday Inn London Kensington | The rooms were smaller than I expected from seeing pictures however they were still plenty large enough Friendly and helpful staff rooms were excellently equipped and beautifully clean the restaurant was superb and the hotel was in a great location |
12/4/2015 | Holiday Inn London Kensington | King bed with split mattress Impossible to keep them together Fire alarm going off twice on Mon Nov 3 in late pm with no explanation and no answer to repeated calls on phone to operator front desk Had to go out and walk halls myself to assure all ok Quiet room nice size friendly staff good food GREAT LOCATION handy to walk to high street and HYDE park and tube station Pool and spa a great plus |
12/3/2015 | Holiday Inn London Kensington | Room quite small even though it was an executive room Shouldn t have to pay extra to use gym and pool Room service menu isn t good and doesn t cater for vegetarians or vegans at all Friendly helpful staff great gym and pool Fantastic location |
12/3/2015 | Holiday Inn London Kensington | No complaints the staff were lovely and very welcoming We didn t use the faciliities as we were out and about sight seeing But storage of cases was no trouble at all A smoothly run ship so to speak |
12/3/2015 | Holiday Inn London Kensington | Room very small had to squeeze past bed to enter bathroom Wifi 9 95 but only works on one device Pool extra 8 00 No robes slippers Pool great Location Staff |
12/2/2015 | Holiday Inn London Kensington | No Negative Fantastic hotel The staff is so nice and helpul The restaurant at the hotel is exellent We make high demands on quality servive and good food and at this hotel we had it all We know were we will stay next time in London |
12/1/2015 | Holiday Inn London Kensington | Nothing Very good staff helpful and pleasant good location near kensington tube station Very good breakfast with lots of choice Rooms comfortable and clean Excellent facilties e g swimming pool |
12/1/2015 | Holiday Inn London Kensington | Room was smaller than expected for the price and no view 24 hour room service was very restricted as to when and what you can get Bar spa food location is very close to he station |
11/30/2015 | Holiday Inn London Kensington | The shower there were two The hightest one didn t work proberly was boiling hot The room the dressing table looks as though it s seen better days The lobby of the hotel was lovely and staff polite |
11/29/2015 | Holiday Inn London Kensington | The size of the room Duvets were very thin and not big enough The heating was very difficult to control and noisy Not a warm place in any of the rooms The staff were extremely helpful on all levels |
11/29/2015 | Holiday Inn London Kensington | The room was poor Mould growing on the mirror heating did not work room extremely small for a double telephone did not work and tv did not work Also room doors doesn t automatically shut needed to check before leaving Location was great 2 min walk from High street Kensington Large hotel with a nice bar |
11/28/2015 | Holiday Inn London Kensington | Room needing painting and very small but changed room lot better should not have to pay for Internet and gym should give discount it use 3 days or more Staff very helpful breakfast was good |
11/27/2015 | Holiday Inn London Kensington | Its a bit of a task getting there because the subway station it is closest to is not really very convenient You would have to make a couple of change overs to get anywhere Their business model is based on giving you a stripped down rate with nothing thrown in Fair enough only surprise is that the wifi is charged because even the cheapest hotels nowadays have free wifi The hotel is a nice and clean property close to a lot of shopping on Kensington High Street The concierge desk was quite helpful and courteous and gave me many insights about travel to various locations in London |
11/26/2015 | Holiday Inn London Kensington | Really think it s unreasonable to have to pay nearly 10 for 24hrs of internet access I usually stay at The Hoxton they provide free wifi other hotels in Europe I have stayed at also provide this free Would actually prevent me staying there again on principle Very friendly staff and plenty of them Brilliant location near Kensington High Street Tube Station |
11/26/2015 | Holiday Inn London Kensington | Size of the room was small For all the facilities like using a pool jaccuzi or gym there were extra charges per day Wifi was also with extra charges even in the lobby Good area comfortable stay |
11/26/2015 | Holiday Inn London Kensington | More continental breakfast options would be appreciated This was my second time in this hotel Both were very pleasant Nice rooms friendly staff I highly recommended It is much nicer than some of the big hotels in London |
11/25/2015 | Holiday Inn London Kensington | Room v small for a double Couldn t walk round bottom of bed had to climb over Breakfast overpriced Cheaper to eat in local restaurants in morning Easy access to Kensington high street and tube but still quiet |
11/25/2015 | Holiday Inn London Kensington | No fridge in the room and parking only free until 8 30 am Loved the room Clean and tidy plus the staff were attentive and approachable Staff took the extra step of wishing my partner happy birthday plus leaving a card in The room |
11/24/2015 | Holiday Inn London Kensington | lack of communication between reception and restaurant staff resulted in a scene at breakfeast and a near row at reception gd value for london gooreat location nice lounges |
11/24/2015 | Holiday Inn London Kensington | The spa was looking a bit tired but was still relaxing When I read some of the reviews I was worried about where I booked but I can honestly say the room was clean and comfy We d been upgraded from a standard room All the staff were friendly and very helpful we left our bags on the day of check out and this was free of charge |
11/24/2015 | Holiday Inn London Kensington | I enjoyed my stay I cannot fault any part of our stay Anyone who can say they didn t like anything about the hotel is clearly being picky as not just the hotel but the staff are very helpful at all times Area very quiet and very close to tube station so easy to get to the main parts of London Staff very helpful and full of information on making you have the best time possible within London I would recommend this hotel to anyone and we will be going back again within the next year |
11/24/2015 | Holiday Inn London Kensington | Coming home Myself and my boyfriend stayed here for two nights Friday to Sunday From arrival the staff couldn t do enough for us Even upgraded our room free of charge due to it being our anniversary We enjoyed our stay so much we have booked to stay again in May next year |
11/22/2015 | Holiday Inn London Kensington | The smell inside the room the walls need to be repainted water dripping from the ceiling in the breakfast area on our table close to the warm food stand staff from breakfast area was not attentive Friendly and helpful receptionist comfortable bed TV menu |
11/22/2015 | Holiday Inn London Kensington | Check in girl miserable and disinterested Wifi not included No soap in room first night had to use shower gel Small room One girl in bar miserable We tipped in the bar Then found that a service charge was added anyway Never been charged service on just drink Good location Hotel public areas nice Nice bar Health club staff helpful and friendly Bar staff friendly |
11/21/2015 | Holiday Inn London Kensington | Heating in room did not work hotel obviously aware as small plug in heater in room when we arrived Only stayed 2 nights so could not be bothered to complain Small bathroom approx 4ft wide fortunately we are both very slim Good location hotel near tube station shops and restaurants Nice bar area Did not have any meals so cannot comment on food |
11/20/2015 | Holiday Inn London Kensington | I asked for a room with a bath and was given a room with a shower miles from the lift and being disabled found this quite far they did move us when we complained to a room with more problems the bathroom door was so hard to shut I am disabled but my husband also had great problem sliding it shut as it was rubbing on the outers later that night when I came to have a bath the water just ran away as the plug was broken so no long soak at the end of a hard day we met our business associate in the restaurant for coffee he had to go to out to another meeting so he told the staff to put our food on his bill as he was staying there too this didn t happen we ended up paying for it the food which was very disappointing the veg was so raw I could not eat it the food was barely warm and the meat was tough the breakfast wasn t warm either maybe the bain marie s hadn t been turned up the bed was the smallest double I have seen it didn t fit the base so I kept catching my leg on this also the bottom sheet was too small to tuck in and upon waking noticed the mattress was stained I must say this is the worse hotel experience I have had the parking was ok Staff where pleasant |
11/19/2015 | Holiday Inn London Kensington | Rooms are very small An executive double room was little more than a cupboard at 16 sq ft We had to pay an extra 120 to have an acceptable standard of room Convenient for transport into central London Staff were all very friendly and helpful |
11/19/2015 | Holiday Inn London Kensington | I don t think my room was acceptable Room 5016 There was no light by the bed couldn t read my book there at all Not a pen or a piece of paper in the room They took my own private washing cloth there weren t any in the bathroom at the beginning so where did they think mine came from There was a cold draught from the window right where my head was in the bed I had to turn my head to the other end of the bed when sleeping They asked me how I liked my stay when I checked out I told them in a kind way that I wasn t really happy They said Oh we are sorry to hear that Then they said We hope you will be back soon again I said Hmm I m not so sure Then they just smiled Why didn t they ask me what it was all about So it could be fixed That would have been great service PS Internet for GBP 9 99 Also not cool Naaa not a happy camper Great location |
11/19/2015 | Holiday Inn London Kensington | Youve got to bear in mind tghis is London so some of the smaller rooms are not big Greta value for money and overall a great package and smart hotel feel |
11/17/2015 | Holiday Inn London Kensington | The spa was not enjoyable because of the chlorine in the water You could nt stay in the jacuzzi because your eyes were smarting after less then a minute It is close to the city by bus or underground still quiet |
11/16/2015 | Holiday Inn London Kensington | We stayed 3 nights the first was in a twin room we are both size ten ladies and struggled with the thin beds you were frightened to move in case you fell out The bathroom was very small but was clean We were situated at the front of the hotel and could hear conversations at the door we were on the first floor and the window was closed The bacon was overcooked On the second night we upgraded to a superior double room the bed was massive the room was huge the bathroom was lovely it was really quiet at the back on the third floor and it was a completely different experience so if you can afford it it would be worth upgrading |
11/15/2015 | Holiday Inn London Kensington | Limited attractions in area value for money poor Food was poor standard for such a high class hotel and room size was pathetically small and over heard other customers complaining You could hear the two adjoining rooms when they plugged in something or in the bathroom House keeping woke us ever morning at 7am Location to high street excellent and tube excellent |
11/14/2015 | Holiday Inn London Kensington | Not value for money No draught beers or lagers available at the bar and bottled beverages vastly overpriced Location was excellent for our requirements |
11/12/2015 | Holiday Inn London Kensington | Nothing that stood out really Overpriced food wine but to be expected at such a hotel and plenty of alternatives within a few mins walk Location facilities spa |
11/11/2015 | Holiday Inn London Kensington | The standard room is rather small Convenient but small The bathroom is also very small not very much space around the toilet However you get what you pay for The hotel is placed very centrally for exploring London Close to the tube station short walking distance to parks close to very nice restaurants and close to shopping on Kensington High Street Staff very helpfull and hotel very quiet |
11/10/2015 | Holiday Inn London Kensington | Extremely small and short beds I m only 1 75 m tall and my feet hung out of bed Horrible concierge refused to book dinner table for us and gave wrong information about theater and restaurant Good location |
11/9/2015 | Holiday Inn London Kensington | On arrival staff offered to take our cases to our room Unfortionatly the gentleman forgot our room number and left our cases in the reception area next to the lift They could have easily been stolen Location was excellent for what we needed Door staff were very friendly and helpful |
11/7/2015 | Holiday Inn London Kensington | Very rude young female on reception at check out totally ignored me and saw to someone behind me her colleague apologised Very expensive hotel drinks ridiculous price and shouldn t have to pay for spa use Location to tube and work |
11/5/2015 | Holiday Inn London Kensington | The bedrooms are very basic with the bedding just comprising a white duvet cover I think that the cost of 155 00 is overpriced and that you should not have to pay the full price of 15 50 if you only require a Continental breakfast The hotel is located in a very convenient area The Public Rooms of the hotel are well furnished and comfortable |
11/3/2015 | Holiday Inn London Kensington | I thought the staff in general were very friendly Some were misinformed though and I was told that I had to pay for my wifi when in fact I did not You have one concierge whom you employ called Dimitria something that sounds like that who is a true gem Congratulations to him on his approach his manners and his friendliness However the other concierge Peter I think was the opposite of the above He made us feel very uncomfortable and was down right rude to my colleague I liked the location The room was on the small side but since we did not spend so much time in the hotel that was ok |
11/2/2015 | Holiday Inn London Kensington | Room service took quite a while and had to ring again to chase up Other guests were quite noisy banging on doors at 1am which wasn t nice Brilliant spa very relaxing after a busy saturday and late night Very helpful and friendly staff large spacious room with excellent facilities Very close to high street and tube station Set back so no road noise at all |
11/1/2015 | Holiday Inn London Kensington | internet charges It should offer for free Fantastic location 5 min walk to High Street Kensington Very clean and quiet room Clean swimming pool and sauna |
10/30/2015 | Holiday Inn London Kensington | I didn t have a bad experience Just wished the pool was part of the deal and not charged extra Loved the location Staff were very nice and helpful |
10/29/2015 | Holiday Inn London Kensington | One of the most clean hotels we have ever stayed and the staff was just amazing from the check in until the check out we felt welcome at all times by the lovely people |
10/29/2015 | Holiday Inn London Kensington | Rooms are tiny with no space to work The heating air conditioning didn t work while the room was unoccupied so the room was uncomfortably cold at night Conveniently located Nice working space in the lobby |
10/29/2015 | Holiday Inn London Kensington | Booked a standard room but were given a SUB standard room It had been a single room into which a double bed was squeezed No bedside table approx 9 inches space between side of bed and wall Totally inadequate Told hotel was full and no other rooms available Unable to use hairdryer due to short length of flex Tiny washhand basin in shower room The entrance hall and public areas and the staff all very pleasant The food was good |
10/28/2015 | Holiday Inn London Kensington | No fridge Toilet noisy as no sealed door Could not isolate wall lights so too much light or too little High price so disappointing Poor View Location |
10/27/2015 | Holiday Inn London Kensington | NOT BEING ABLE TO SWIM AS i NEED STEPS TO WALK DOWN IN THE POOL IN FACT THE WHOLE POOL AND FACILITIES WERE NOT DISABLED FRIENDLY IT SPOILT IT FOR ME AS I LIKE TO SWIM EVERYTHING ELSE WAS OK |
10/27/2015 | Holiday Inn London Kensington | Staff wasn t that friendly especially with breakfast It doesn t look like they want to work with clients The one day there wasn t enough breakfast it was a busy time with the world cup and all but to pay that much for breakfast and then there isn t halve of the options available are just wrong No sport channel on the TV when it is the world cup Location Rooms |
10/26/2015 | Holiday Inn London Kensington | It is rediculous that a hotel in this day and age charges for Internet Every other place I stayed in Europe and England provided internet free of charge Convenient to central London and Heathrow Basically a nice hotel |
10/25/2015 | Holiday Inn London Kensington | Just found one female member of staff at breakfast sullen and and miserable brought coffee to us only because we asked Was the same the following day and we avoided her large room with king sized bed swimming pool sauna jacuzzi area was excellent close to tube station |
10/24/2015 | Holiday Inn London Kensington | The price quoted for my stay did not include vat 20 Neither did it include the breakfast I would not have booked the hotel had I been aware of this I have never been quoted a price for a hotel that excludes vat exceptionally unfair marketing The Wifi was charged 12 a day Quiet hotel Ideal for solo traveller Very clean |
10/22/2015 | Holiday Inn London Kensington | Horrendous wi fi very slow and kept cutting out every 2 mins Rooms need lots of money spending on them they are very tired not to mention small Had to pay extra for facilities such as wi fi and gym which should be included in the price Very friendly staff Excellent gym pool Location is fab Lobby area looked modern and stylish |
10/22/2015 | Holiday Inn London Kensington | The breakfast could have more variety in foods e x cheese variety of tea we are in London The room was so small although it was not the standard but the executive double For two persons is too small The staff is excellent Alexandros the guy in the reception was more that helpful to everything we have asked The hotel is in pretty much good location Near to the RAH to a lot of markets and to Hyde Park |
10/20/2015 | Holiday Inn London Kensington | Too noisy and you can hear everything that s goin on in the hotel our room was small and the kettle has a leak which is dangerous I have better four star hotel and the parking charges was expensive It had a spa and gym and a bar and restaurant |
10/20/2015 | Holiday Inn London Kensington | you can t put anything on your room unless you pay a deposit on check in which I found a little offensive Wifi passwords only last 24 hours and wifi reception in the room was intermittent Poor lighting in the room and bathroom Not enough coathangers No magnifying mirror The location next to Tube and easy for buses Executive room was a good size for a longer stay |
10/18/2015 | Holiday Inn London Kensington | Not so bad but was not impressed by the room Would have to get a suite I suppose to find a room comparable to what I would expect but it is London Wi Fi was terribly inadequate and would have been totally unacceptable had I been travelling on business Very attentive and professional staff |
10/18/2015 | Holiday Inn London Kensington | We were eating in the lobby as we came from outside and we were told that outside food is not allowed to eat in the lobby The reason was given that they have their coffee booth which serves snacks We told that ur booth is closed now how can we order from them they said sorry but we can t allow you Location |
10/18/2015 | Holiday Inn London Kensington | Rooms a little small even for london Item of clothing removed from room by staff as it was white and confused with laundry we assume Be careful with what you leave in the room Staff very friendly and helpful quick to respond Gym and pool excellent |
10/18/2015 | Holiday Inn London Kensington | The alarm went off without warning It was a practise and I was asleep No one told me before The hotel is near a lot of shops and the tube The staff were friendly and helpful |
10/17/2015 | Holiday Inn London Kensington | Executive room was tiny uncomfortable square toilet seat tiny bathroom noisy doors around and above room and the worst cooked breakfast I have had in London for 3 years not much really |
10/17/2015 | Holiday Inn London Kensington | They charge 25 just to leave your suitcase for a week regardless of coming back with in 3 night after leaving the same hotel from privious stay Purely unfair and not commen At 12 am sharp your key is not working No grace period of at least 10 to 15 minutes Unbliveble Internet in nearly to all hotel I have been is free these day they charge 10 pound for each divide for only 24 hours only From a 4 star hotel you don t expect such low profile Ever since three mounts ago the breakfast cost from 13 somethings pounds has risen to 17somethings ponds for no reason what so ever I will think twice before I select this hotel regardless of being regular costumer for sure No Positive |
10/17/2015 | Holiday Inn London Kensington | Hotel was old fashioned and dated rooms were small The bathroom was very nice and clean except the hot water was not very good so the shower in the morning was pretty much cold Lifts in the hotel just looked completely unreliable No Positive |
10/15/2015 | Holiday Inn London Kensington | Never gave us milk until the last day Room in need of decorating Possible bedbugs Hair in bed before casting of my own hair Shower curtain made of fag paper Some staff were very pleasant and courteous |
10/15/2015 | Holiday Inn London Kensington | The bed in our room was very uncomfortable The shower would not drain properly even after they supposedly fixed it The location was good The lobby bar area was nice |
10/15/2015 | Holiday Inn London Kensington | I was upgraded from a single to a double room but I was still surprised how small room was Shabby furniture looking well worn Decor not particularly inviting or in line with rest of hotel First night of my stay was disturbed due to loud extractor fan near my window Location was great for attending a conference at Olympia Decor of main parts of hotel lovely |
10/15/2015 | Holiday Inn London Kensington | The staff were thin on the grounds in the bar area and unfortunately we were left waiting long periods with no drinks The public areas were really well presented clean open and of high quality but beyond the public areas the rooms were disappointing The room was really small and literally only large enough for the bed The room had very poor lighting so it was dark and the ensuite was clearly an afterthought with the shower over the bath pouring water all over the floor as the shower curtain wasn t long enough to reach round the bath The fittings looked tired and there were insufficient toiletries A Premier Inn room would have been a better option given that the room price was over 329 night which is costly given the quality of the room The public areas are excellent including the facilities restaurant bar etc |
10/13/2015 | Holiday Inn London Kensington | The price although for a Saturday night in London even this was very reasonable Staff were very friendly and helpful When I wanted to leave my case with the concierge as we were too early to check in the staff were able to help me |
10/13/2015 | Holiday Inn London Kensington | I wasn t made aware of the parking charges process when I checked in Express checkout was defeated by me having to go back and pay for parking before I could pick up my car after check out The hotel was clean staff were friendly |
10/13/2015 | Holiday Inn London Kensington | We like to have our dog stay with us The dog slept in the car in the underground garage which was safe and secure but we do prefer a dog friendly hotel where possible The concierge staff were extremely helpful |
10/13/2015 | Holiday Inn London Kensington | In my room on arrival no soap no shower gel no shampoo also one of the bulbs in my room was not working i phoned and asked for soap and other items on the night I arrived I had to phone next morning and ask again as they not been brought up Also to charge for Internet is really bad especially when someone is spending over 300 for two nights Location very good and staff friendly |
10/13/2015 | Holiday Inn London Kensington | Rooms are too small There is no free wifi so you have to buy a daily voucher of 9pounds The location is great in the centre of London and near by everything |
10/11/2015 | Holiday Inn London Kensington | One lift was broken the entire time and then the second lift broke as well Big service charge to sit and have a drink which wasn t mentioned at the time of ordering No free internet with the room purchase Close to the tube |
10/11/2015 | Holiday Inn London Kensington | there was no free Wi Fi seriously these days The movies selection it s terrible Not sure if all the rooms in all the floors in the hotel are the same but the noise levels were terrible you can here everything on the hallway and through rooms not just the room next to you two to three rooms away kept waking up |
10/11/2015 | Holiday Inn London Kensington | Was there for a conference Horrible thin walls We could hear all talking laughing making out next door Couldn t sleep until 3am Avoid this hotel if you need your privicy nice staff is the only thing good |
10/11/2015 | Holiday Inn London Kensington | The room was tiny the bathroom smaller Charged extra for everything including the SPA which was not made clear at booking and parking The bar closed early and we were charged service charges The doorman was miserable The breakfast was good |
10/11/2015 | Holiday Inn London Kensington | The facilities basic facilities like wifi were at an extortionate additional cost 10 day The hotel is marketed with all the pictures and information as having a pool which is why we choose it but the pool cost 8 per access to use Very bait and switch The hair dryer didn t work The location was great the facilities were great but absolutely everything was at an additional cost so technically for what you book you get very little facilities enless you pay 10 day for wifi or 8 per day to access the pool |
10/10/2015 | Holiday Inn London Kensington | The elevators are very very slow The staff is very friendly and accomodating Although there are no fresh vegetable for breakfast Jefferson took care that I get a fresh salad every day Lovely check in with Frederike and check out with Maria Would love to go back one day |
10/10/2015 | Holiday Inn London Kensington | Bar staff were surly partially I suspect because they had no stock to offer guests They had run out of Pinot Grigio and Sauvignon Blanc by the glass on both nights 1 possibly but in London 2 surly someone could have restocked Show complete lack of management location |
10/9/2015 | Holiday Inn London Kensington | The service was ordinary wasn t even offered nuts or crisps at the bar after ordering pricey drinks When I asked for them they said they had no nuts and couldn t give me crisps because the kitchen was closed Even offered to pay for them This was at 10 00 pm after being out for dinner and wanting a drink at the hotel bar Also over 10 days one of 2 main lifts was out of order and never worked all the time I was was there The breakfast buffet is very ordinary food quality for the price All in all wasn t happy won t stay there again The location is good |
10/9/2015 | Holiday Inn London Kensington | Our twin room was the size of a closet instead of a real room Very difficult to walk between the wall and the bed to get to my bed The room was quite uncomfortable We had one breakfast in the dining room and I was quite unhappy with it Food and beverage was not hot Staff did not seem to be attentive I won t book this hotel again Kensington Close is a nice looking hotel on the outside and in the lobby area and is in a great location When I am in London I like to stay in this area because of the proximity of the Tube Station I usually have stayed in another nearby hotel but decided to try Kensington Close this time |
10/9/2015 | Holiday Inn London Kensington | should have been advised at check in my room was more easily accessable by another lift slow check in out car parking system a bit odd location cleanliness |
10/7/2015 | Holiday Inn London Kensington | Not quite sure why the Fire Alarm kept going off Very nice friendly knowledgeable staff really helpful with directions Double room was perfect size Hotel is in a brilliant location and the tube is a 2min walk |
10/6/2015 | Holiday Inn London Kensington | Location was not great as we visited the O2 during our stay which was a fair distance The rooms were very compact for the price paid Hotel staff were very friendly and courteous Breakfast was fantastic and reduced price if purchased from reception Close to tube station |
10/1/2015 | Holiday Inn London Kensington | Our stay began badly as on arrival about 4pm our room was not yet ready and we had to wait an hour or so It seems that the hotel has problems getting enough staff Cleaning of our room was bad despite complaints except on the day when the regular cleaner was obviously off duty Of the two lifts near reception one was out of order for the full week of our stay and another neat the dining room was out of order for four days leaving just two lifts working Luckily we were on the first floor so could use the stairs Service at breakfast was good and the staff friendly but clearing away from tables no longer occupied was not a priority not enough staff The hotel is convenient if and when the Inner Circle line and District are working |
10/1/2015 | Holiday Inn London Kensington | 24 hour Charge of almost 10 pounds for internet access and have to go to Reception to collect voucher though when asked the staff did this over the phone Great Location with easy access to underground and Kensington attractions Staff generally very helpful and customer friendly |
9/29/2015 | Holiday Inn London Kensington | Only the lack of shelving in the bathroom caused me any problems where to put toiletries bags Room was a good size the bathroom was compact the shower was great as was the view from my room |
9/29/2015 | Holiday Inn London Kensington | Paid far more than on previous visits to this hotel but that was due to the rugby World Cup Very disappointed on this occasion The executive double room was poor The en suite was really very small nowhere to put a wash bag and the previous Molton Brown toiletries have been downgraded to Gilchrist Soames and were not replenished during our 3 night stay Nor indeed were the bottled water or milk There was only one mug for two guests Hugely disappointed with the room and housekeeping Location is perfect Two minute walk from High Street Kensington underground traffic noise minimal |
9/29/2015 | Holiday Inn London Kensington | Woke up one night by hotel housekeeping but this was rectified by a reduction in bill which they didn t have to do Lourdes was the DM thst next day and noise on street construction min check out day but that s not to be helped Pure luxury now we didn t go for a fancy room as it was me and my friend If ur a couple I d upgrade and we had executive twin only downside single beds but comfy pillows lovely staff so helpful in anyway possible gym pool amazing |
9/29/2015 | Holiday Inn London Kensington | We were informed breakfast was 12 each on check in reception didn t clarify that if we didn t prebook the price increased to 17 50 each Loved the location which is just off the Kensington high street |
9/28/2015 | Holiday Inn London Kensington | At check in I was told my room was a large room with a large bathroom It turned out it was an accessible room This was a shock They changed it They give you a luggage rack and a fridge only if you ask I asked They gave me a fridge that was not working I called to complain None of the numbers answered the phone not even emergencies Nothing really For all this money I could have stayed at a much better hotel The Manager did listen to my complaints but a guest should not have to complain in order to get value for all that money they charged |
9/27/2015 | Holiday Inn London Kensington | The bed was separately although I ask Queen bed The very small room The pastry not well baked 700 room and one recipient officer I waited fir 20 minutes to check out and I am heading to the airport Nothing |
9/27/2015 | Holiday Inn London Kensington | They only problem is the size of the room I booked an executive double room The bad was a king size one perfect but there was no space to move in the room Veerry very tiny The hotel is very big and a bit noisy I really liked that it was very clean |
9/26/2015 | Holiday Inn London Kensington | Refuse to pay extra for wifi it would be smarter to build free wifi into a slightly higher room rent For a cup of coffee or a short walk there is a better deal just up the road Just travelled throughout Brittany and free wifi all the way in hotels Lack of attention to detail by housekeeping basin plug broken desk lamp not working Tv cut off at 8 am Wrong check out time on housekeeping list Didn t bother me but the rooms and bathrooms are small As a single traveller that could be the reason my rooms over two stays were weeny Wouldn t have wanted to be a couple or much fatter Location Cleanliness Lively Super pool |