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4/19/2016 | Holiday Inn London Kensington | Bedroom was very small bathroom door couldn t open fully as it hit the bath and our bed was up against every wall which meant climbing over the bed to each side For the cost it fell way below expectations Having stayed in London several times this was not what I was expecting for the price Possibly the worst value for money out of any hotel I ve ever stayed in Helpful staff and good location |
4/19/2016 | Holiday Inn London Kensington | The room was a bit cramped and it was impossible to hang anything up due to the wardrobe setup The bathroom was very modern and clean The service was excellent |
4/18/2016 | Holiday Inn London Kensington | The double rooms with 2 separate beds are really teeny weeny The staff communication was poor several times between the different departments Wifi disconnected too often On the very top of everything first we were double charged then unrecognisable amounts were charged on our card still not yet settled and nobody said sorry at all The location of the hotel is comfortable underground and bus stations are in a short walking distance There are a bunch of restaurants caf s shops nearby Most of the staff was kind and helpful |
4/18/2016 | Holiday Inn London Kensington | The room was clean but rather small and a bit dated and with a faint smell of mildew Good breakfast good bed The bathroom was good and shower was great |
4/17/2016 | Holiday Inn London Kensington | Room was a bit small but for what we needed it for it was fine Some biscuits to go with the tea and coffee would of been nice Comfy bed really close to the tube station |
4/15/2016 | Holiday Inn London Kensington | Food prices in lounge bar rather expensive Access to bathroom sink in standard room very cramped Location of hotel and closeness to underground very convenient Stay here at least once a year and have done for many years |
4/14/2016 | Holiday Inn London Kensington | Room on the small side and very close to bathroom with only a sliding door separating Modern hotel at a reasonable price very good location close to tube station |
4/14/2016 | Holiday Inn London Kensington | the room was cramped dark and overlooking the bins the bed was awful and neither of us slept However the staff were very quick to sort the problem and were very helpful in this matter excellent location reasonable price for this location very nice bar excellent service |
4/14/2016 | Holiday Inn London Kensington | The rooms were very small and the room with the double bed was extremely small If you are traveling with more than two suitcases there would be no leg room or at least would hamper mobility in the room The location was excellent and you literally walked out of the hotel and you were in the hub The shops cafes and restaurants were very conveniently located just a few meters from the the hotel Very comfortable and clean hotel Helpful staff greeted you as soon as you arrived Will definitely stay there again |
4/12/2016 | Holiday Inn London Kensington | No Negative Everything bar the room was great Not enough room to swing a cat in our Superior Double certainly not enough room to put up a travel cot Had to put the bedside table in the bathroom and shift the bed over to the window to fit the cot in Had to call for a cleaner to get rid of the thick dust after moving the bed Window 6 floors up wasn t locked or restricted opening not great with a child and bed next to the window |
4/12/2016 | Holiday Inn London Kensington | A bath in the bathroom would have been nice Wish we had a better view and larger window in room The lobby bar was great the staff gave us a nice welcome Lovely breakfast and bed was really comfortable |
4/12/2016 | Holiday Inn London Kensington | Weird that a hotel of this standard doesn t have free wi fi in all rooms Booking com leads you to believe that the use of swimming pool is including in the hotel price This is not the case Comfy beds Modern and clean Great bath and shower Plentiful yummy breakfast buff Many eating options in area Buses 9 10 or tube close by take you to major tourist experiences |
4/12/2016 | Holiday Inn London Kensington | No Negative Staff were very helpful and welcoming Nothing was too much trouble and they were lovely to my young daughter who was travelling with me Breakfast was also fantastic and freshly cooked |
4/12/2016 | Holiday Inn London Kensington | Staff were not very helpful found it shocking that they charge 10 a day per person for wifi Also they charge 8 each to use the pool rooms are also very small This hotel was very expensive to stay in so you expect these extra fees should not be an issue Staff were quite ignorant when i raised any of these issues It was a beautiful hotel in a great location |
4/12/2016 | Holiday Inn London Kensington | The room wasn t very spacious especially when the trying to get round to the other side of the bed because of little space between the bed and the cabinet Clean and modern Shower was nice |
4/12/2016 | Holiday Inn London Kensington | Check in staff had strong accent difficult to understand Very clean room facilities excellent got a quiet night sleep staff all friendly and breakfast food excellent |
4/12/2016 | Holiday Inn London Kensington | I can t fault the hotel Could not fault this hotel The spa facilities were fabulous very relaxing hotel room was small but really comfortable the staff are absolutely amazing very helpful when asking where places where and how to get there especially a young Italian guy that served us at reception who was extremely helpful |
4/12/2016 | Holiday Inn London Kensington | wifi swimming pool and gym are not free Prices at bar are extremely expensive they also keep watching you and take your plates as soon as you finish and keep asking you to order more didn t liked that Hotel breakfasts ordered at check in are 12 pounds and orders after that are 16 pounds why Great location and comfort rooms |
4/12/2016 | Holiday Inn London Kensington | The room for my first night was terrible the mattress was hollowed the room was cold and heating was broken and when I asked for a discount after being moved for the second night they refused and only offered a meagre discount with my next stay After my first nights sleep was terrible due to the conditions of the room the room I was moved to was perfectly adequate |
4/11/2016 | Holiday Inn London Kensington | Room very small and sliding bathroom door a night mare you needed to be a body builder to move it Nice hotel good public areas excellent breakfast good location |
4/10/2016 | Holiday Inn London Kensington | Having to pay for WiFi Booked to stay with my daughter for 3 nights and paid in full Two days later saw they had an offer on for buy 2 nights and get the 3 rd free Very annoying Very quiet nights with no disturbance |
4/10/2016 | Holiday Inn London Kensington | No free wifi Very narrow between bed and bathroom door The coffe wasn t warm at breakfast Good service at breakfast Good English breakfast The tube was very close to the hotel Nice staff |
4/10/2016 | Holiday Inn London Kensington | No Negative When we arrived we were made to feel very welcome and was given a free room upgrade Location is excellent around the corner from High Street Kensington Underground Station Room was lovely small but that s what you expect in the centre of London |
4/10/2016 | Holiday Inn London Kensington | Nothing Nicely situated to all areas Tube station nearby Bus station and big red bus station within walking distance Friendly efficient rooms Clean comfortable room Lots of facilities |
4/10/2016 | Holiday Inn London Kensington | The room was tiny We had an Executive Double but the room was only just big enough to fit the 5 foot bed in We had to shuffle around when getting dressed The shower room was so small we hit our elbows on the walls whole drying after a shower The smallest hotel room we have ever stayed in The lobby and bar are great |
4/10/2016 | Holiday Inn London Kensington | You have to pay to use the pool and facilities which where not very clean Good hot breakfast Very comfortable room Really lovely staff Great location close to the tube |
4/10/2016 | Holiday Inn London Kensington | wi fi extra charge Value for money hotel Very good staff especially Sylvester Alexandros Vassilis Clean room and very good location 2 minutes on foot from High street Kensington tube station |
4/9/2016 | Holiday Inn London Kensington | Hard to knock anything really but the bathroom was very snug obviously they re trying to pack as many rooms in as possible to the space That said for London sightseeing you re really only after a space to lay your head after tiring days and on that basis this place works very well indeed This hotel is in a terrific location just a 5 minute walk from High St Kensington tube and also the amazing Phillies Cafe just up the road highly recommended for breakfast The building is very impressive reception areas bars etc all very prestigious and classy The concierge was very polite and friendly as were reception staff The room standard double was compact but adequate by London standards don t bring your cat swinging accessories Very comfy bed good powerful shower We had bar meals and drinks which were very good quality and not badly priced for London excellent club sandwich Overall a good choice for a London visit especially at the price we got via booking com |
4/9/2016 | Holiday Inn London Kensington | Bathroom toilet incredibly small not much room for manoeuvre bar prices extortionate then again it is London Room price value for money for area nice clean and spacious room great location friendly staff |
4/7/2016 | Holiday Inn London Kensington | the room was tiny the bed was not double but one and a half vry small no mini bar to get some water from the spa is an extra 8 00 this was not clear when booking location |
4/7/2016 | Holiday Inn London Kensington | Nothing Bed was very comfortable and room and hotel was immaculate Enjoyed the stay thoroughly and will definitely return Staff were very friendly too |
4/7/2016 | Holiday Inn London Kensington | Booked a double bed and was given two twins pushed together Had to pay for wifi and for spa facilities Was not informed of kids lessons either from 12 7pm so was not relaxing in spa Location was great |
4/7/2016 | Holiday Inn London Kensington | Size of Executive room was poor And lack of information given at check in Bed was very comfy Staff great Sergio in the restaurant was brilliant Food fabulous |
4/7/2016 | Holiday Inn London Kensington | Rooms are tiny so only leg s width between bed corner to bathroom door But wouldn t be too bad if the bathroom sink was normal size could have been accommodated but for some reason designer put in half sink and then half covered by chunky protruding oversink cabinet do the designers ever use their own design AND if the bathroom sliding door actually slid Also cleaners don t seem to wait for actual check out so start banging on doors EARLY If you are able to get one of the discounted deals then this is an excellent location to walk to the Royal Albert Hall Much further but do able walk to the V A museum area Excellent helpful staff work at full breakfast buffet extra price of 12 pp Excellent followup by duty manager speaks volumes in terms of staff score |
4/7/2016 | Holiday Inn London Kensington | The bedroom was very cold and didn t warm up when we put the heating on which I suspect wasn t working It was quite late by this time and my daughter and I were in our night clothes so didn t ring reception We reported this in the morning and they said we should have told them the night before but as I said we were ready for bed and didn t want anyone co i g to our room We had to sleep in our fleece jackets Everything was generally good and comfortable Breakfast was good Staff were friendly Love the swimming pool |
4/7/2016 | Holiday Inn London Kensington | The room which was a Premium concierge room size and finishes were poor No radiator for the towel to dry Staff at the bar particularly welcoming and efficient |
4/7/2016 | Holiday Inn London Kensington | The rooms were quite small I initially booked the larger Executive room and was surprised to find that I had just enough room to walk around the bed but barely space to leave my suitcase When I moved to a normal room for the last night this room may have been slightly less luxurious but possibly even bigger than the executive room Fantastic staff I had the pleasure of speaking to the doormen as well as the people at the reception a few times and they were continuously friendly and wonderful Compliments for the doormen especially who were too kind and helpful whenever I needed anything Nice location good gym though extra charge but convenient and they have classes nice facilities and clean |
4/7/2016 | Holiday Inn London Kensington | Rooms are very small beds a little hard Sat at the bar after a long day and was alot of cleaning going on so couldn t relax because of the noise and there was buckets everywhere Staff where very friendly |
4/6/2016 | Holiday Inn London Kensington | internet was awful my phone switched to mobile and costed me another 100 Hotel guys could not fix it timely took 4 days and escalation to manager Original room was bad No tissues sometimes no shampoo Only 0 75L of drinking water per person it is rationed in London I don t plan on staying there again location is ok staff is trying to help but mostly it does not work |
4/6/2016 | Holiday Inn London Kensington | I could hear the music from the reception area below made two phone calls and lost around 2 hours sleep 2 4 am loved the big bathroom and comfy bed |
4/6/2016 | Holiday Inn London Kensington | Website was clear wifi was not included available at an extra price wifi is probably a must have for most travellers now The hotel facilities are excellent the lounge areas are super swimming pool and spa on site super I had a superior room which felt quite spacious bearing in mind the value offered by this hotel The staff were very pleasant |
4/5/2016 | Holiday Inn London Kensington | You have to pay 9 pounds extra for 24 hours of Wifi And that is just for One mobile So we had to pay 18 pounds per day for the wifi The pool was very nice It cost extra though |
4/5/2016 | Holiday Inn London Kensington | In this day and age all large hotels should provide free wifi and certainly not charge 10 per day per device Shower was a little underpowered Nice lounge and lobby area Checking in and out was efficient Superior room was just about adequate bed was comfortable free bottled water everyday was welcome |
4/5/2016 | Holiday Inn London Kensington | I didn t like having to pay 10 for Wi fi for 24 hours and felt it was really mean that the Wi fi ticket only worked for one device so if I used it on my laptop I d have to buy another to use on my tablet The location was really good with easy access to good restaurants and High Street Kensington Walking distance to Imperial College which suited me The staff were very friendly and helpful |
4/5/2016 | Holiday Inn London Kensington | Disappointed that the bedding was not changed each day and only made to look fresh Room was lovely just what we wanted Little extras were very cute and staff were lovely |
4/5/2016 | Holiday Inn London Kensington | If I pay for the hotel I expect to be able to use the pool at no additional cost The pool was main reason for booking but it s 8 extra pp per day extortionate Breakfast hospitality and comfy bed |
4/5/2016 | Holiday Inn London Kensington | Over four day stay bedding never changed room service don t keep their promises ask for additional milk never delivered Good choise at breakfast |
4/5/2016 | Holiday Inn London Kensington | They upgraded us on arrival but to be fair still felt it was a standard room and didn t feel that we had been upgraded Staff where very helpful and friendly excellent location for ideal home show and plenty of local bar and shops would stay here again but probably book a larger room |
4/5/2016 | Holiday Inn London Kensington | Executive double rooms could have been a bit bigger Spa usage wasn t included in executive double room price Staff very friendly and helpful Close to train stations |
4/5/2016 | Holiday Inn London Kensington | Toilet a bit tight in bathroon i was in 645 The bar prices were expensive for bottles with service charge added I was there for 18 nights and had to drink at local pub because of prices Very polite staff |
4/5/2016 | Holiday Inn London Kensington | Cleaning staff woke me up at 8 every morning which I didn t appreciate on a leisure stay Staff very friendly at door and upon check in and out Location very good as only a few minutes away from High Street Kensington station |
4/4/2016 | Holiday Inn London Kensington | the room was small and as this was business I had to pay extra for wifi also the pool was closed after 10 pm I had a bigger room and free wifi at copthorne tara which was next door also my girlfriend had turned up unexpecting but as it was late night she felt uninvited by the security as she had to call me to come down and get her from receiption when I arrived I felt special as the door men were very helpful and the receptionist was great |
4/4/2016 | Holiday Inn London Kensington | The toilet boil had a pee stain up until the third day of our stay The bed was so comfortable and the amenities in the room were delightful Of course the location was a plus |
4/4/2016 | Holiday Inn London Kensington | bathroom was too small very difficult to get in and out of would be better to just have a shower loo and sink ditch the bath location and facilities were excellent staff were all really friendly breakfast was really good parking was very convenient |
4/4/2016 | Holiday Inn London Kensington | The room was to small for comfort for 2 people No space between TWIN beds Would have liked freshly brewed coffee and newly made tea The concept of a waiter going around with a tray of pots of tea and coffee does not work and lets down a 4 star hotel Helpful concierge staff |
4/4/2016 | Holiday Inn London Kensington | Rooms are small but we did know that before we booked Free Wi Fi would also be good considering the price but it seems that in London most hotels charge extra for Wi Fi unless you book a high end room Temperature in the room was too warm for us so we always had the windows open but we found that was the case everywhere we went in the UK and Europe Our local friends all found the temperature comfortable The location was fantastic perhaps a two minute walk to a good tube station on two lines There are a couple of other tube stations within walking distance in case of track maintenance etc We found it easy to get a taxi outside the hotel at most times of day Also within walking distance are good restaurants takeaway shopping and facilities such as laundromat etc Good facilities in the spa and gym Staff were friendly and helpful and the room service was fast and reasonably priced for London |
4/4/2016 | Holiday Inn London Kensington | The price was over charged considering it was further away from what I call centre Also thought spa facilities were free to then find out its 8 pp a day and not even for 24 hours Wasn t happyNo Positive |
4/3/2016 | Holiday Inn London Kensington | The size of the room was small and the bed was right up against the window which meant that one of us got a little chilly It was a surprise to find that we had to pay extra for the gym and spa The staff were very helpful Great location |
4/3/2016 | Holiday Inn London Kensington | No Negative Excellent staff and accommodated us during our visit The food was very good and the location was very central to most attractions I would definitely recommend to others and return Regards Richard Vale |
4/3/2016 | Holiday Inn London Kensington | What didn t I like The extra cost of wifi and the obscene car parking charges In most hotels I visit wifi is free to access I was surprised when it wasn t in such a modern setting Our room was clean but it had an overwhelming damp foisty smell The cleaners clearly tried to get rid of it because each day they left our room window wide open so when we returned it was freezing Thus our room was cold and smelly What I liked I loved the location and facilities I very much enjoyed using the pool and didn t mind paying the extra cost to do so Staff were very helpful |
4/3/2016 | Holiday Inn London Kensington | We were allocated room 227 which we found a little cramped particularly the bathroom The location is most important to us the buses are nearby as is the Tube |
4/3/2016 | Holiday Inn London Kensington | The room was a little small for the price of the booking but I suppose that is to be expected in London I was unable to borrow or rent a phone charger from the concierge which I found very surprising as I ve never experienced this before in any hotel The bed was lovely and comfortable and I enjoyed the spa access which came as part of my booking Breakfast was enjoyable The hotel is near a tube station and very easy to find |
4/3/2016 | Holiday Inn London Kensington | Wifi extra charge 10 for 24 hours for a single devise I have 3 devices and my son had two devices so potential 50 a day I stayed for 6 days and swimming pool addition charge 8 a day Location |
4/2/2016 | Holiday Inn London Kensington | It was too hot in all the rooms especially the communal rooms e g breakfast and bar areas so that it was uncomfortable The bedrooms had air conditioning but this was March and it was cold outside e g normal weather and just far too hot inside Made the holiday unbearable Staff were very courteous and helpful Location was excellent Facilities were excellent |
4/2/2016 | Holiday Inn London Kensington | the rooms are small and very basic bathroom barely enough room to move You get a better room at a Premier Inn good location Lobby area is smart and has the look of a good hotel |
4/1/2016 | Holiday Inn London Kensington | I didn t like the size of the rooms for the price I felt like for the money I had paid I did not get what I expected for that price The beds were comfy breakfast was nice |
3/31/2016 | Holiday Inn London Kensington | The furniture in our room was very old the door was broken the mattress was a little uncomfortable Location the underground and buses are 2 minutes away walking and in the area there are many stores and restaurants The staff are very friendly and very willing to help The food in the restaurant was very good and for a very fare price |
3/31/2016 | Holiday Inn London Kensington | the rooms a bit small but that is what you get for the rates I have been in many London Hotel first time in Kensington Close Hotel and was surprised at the level of services cleanliness very helpful staff and over all extremely well managed by far I would give them 5 stars |
3/31/2016 | Holiday Inn London Kensington | Shocked at how dangerours the sauna was with broken bench with nails protuding out of woodwork in female changing room Fellow user claims its been like this for months Having to pay daily for wifi access use of basic pool facilitites Booked 3 rooms for 5 of us Good location next to Kensington High Street tube station bedrooms bathrooms were clean with lovely reception area Concierge was very helpful |
3/31/2016 | Holiday Inn London Kensington | The internet WiFi was really expensive and excluded from the prise of the room The room was very clean and nice The breakfast was rich and tasty All the personal was really kind and helpful Furthermore there is a business centre totally free of charge it is really useful also to print documents |
3/29/2016 | Holiday Inn London Kensington | That you had to pay extra for Internet the pool leisure facilities The breakfast was rather expensive for what it was We had a so called superior room not quite sure what was superior about it seamed like a standard hotel room The bathroom was nice though |
3/29/2016 | Holiday Inn London Kensington | The 8 fee per person for the swimming pool Underground station very close Kensington High Street Room very reasonable size for central London The bed was very comfortable staff very pleasant location of this hotel ideal for the Royal Albert Hall about 15 minutes walk Breakfast very good |
3/29/2016 | Holiday Inn London Kensington | Standard double room was compact I d advise premium or delux for a stay of and more than a night or two Great staff superb location and reasonably priced for its location |
3/29/2016 | Holiday Inn London Kensington | I ordered room service and my food was cold The spa has an additional charge of 8 per resident which was not clear on booking The hotel was comfortably and in a great location |
3/28/2016 | Holiday Inn London Kensington | Just when I paid for breakfast twice but the staff sorted it out super quick and wasn t a problem at all They were fab The friendliness of the staff they couldn t do enough for you They made me feel very welcome The spa was also amazing the massage was one of the best and I m in that industry so that is difficult to find |
3/28/2016 | Holiday Inn London Kensington | Dining room smelt strongly or chlorine and the bed was possibly the worst I ve ever slept on could hear each spring pop when I moved and the mattress had a distinct hole where the springs have gone Money would have been better saved and had a better nights sleep under a bridge And at check out they were in such a hurry to get rid of us that I didn t get a chance to let them know about the problems Good location looks nice from the outside |
3/28/2016 | Holiday Inn London Kensington | Unfortunately cleanliness was disappointing especially the carpet cups and toilet were not clean enough The heating did not work properly on the first night There wasn t a big choice at breakfast The room the furniture and the bathroom were not the quality I expected it looked old not like on the pictures The location of the hotel and the price were good Staff was helpful As a genius member we got free wi fi |
3/27/2016 | Holiday Inn London Kensington | The bed was not comfortable and room was a bit too small but had everything we needed I was very impressed with the staff very professional great location Food was very nice when we had room service breakfast |
3/25/2016 | Holiday Inn London Kensington | wi fi in the room was poor and while I in the end did not have to pay for it wifi at the hotel was originally advertised at nearly 10 for usage per day Only one bar which is very expensive and has no draught beer Very accommodating with both an early check in and late checkout Good pricing Good standard throughout Very good location round the corner from High Street Kensington and tube station |
3/24/2016 | Holiday Inn London Kensington | Service for wine and sandwiches at the bar was slow and yet only about six customers Also it took a long time to attract attention to pay staff walked through without looking towards customers at the tables for ages Very friendly however The location Cleanliness of hotel Breakfast was excellent |
3/24/2016 | Holiday Inn London Kensington | The standard double room is quite small when I stayed it was good value for money but wouldn t pay more than 90 for it Staff is very nice and upgraded me for free breakfast free wifi and late checkout |
3/24/2016 | Holiday Inn London Kensington | Cost of wifi was astronomical 10 per day per device Also cost of breakfast we did not have breakfast included but 16 for adult 8 for child is ridiculous so we didn t eat there at all No Positive |
3/24/2016 | Holiday Inn London Kensington | Initially they gave us a standard double room Its was not that big but it has sufficient space But on the first night the lock our door malfunction some problems with electronics So they then gave us another room with the same price but the way it was arranged made it smaller which has less space Was really dissapointed in that But that was the only downside on our stay A very convenient location cleanliness fantastic interior design and great ambience Humble and friendly vibe from the staff and other guest When we had trouble with our room the staff was very helpful and accomodating |
3/24/2016 | Holiday Inn London Kensington | First room key didn t work had to come back down to reception to change no apology Restaurant supervisor woman frosty to the point of practically hostile but rest of staff pleasant Breakfast selection could be better not much fruit Unpretentious just worked for what I wanted Would return |
3/24/2016 | Holiday Inn London Kensington | Some of the rooms are a little on the small side A beautiful hotel with comfortable rooms an excellent spa and delicious food and drinks but the staff are what makes this hotel for me They could not have tried any harder to ensure our comfort and happiness throughout our stay and we will definitely be back |
3/23/2016 | Holiday Inn London Kensington | Although clean the room was a bit small and tired Could do with updating especially as it was classed as a Superior room The prices in the bar seemed very high 7 50 was the cheapest price for a 175ml glass of red wine and the cheapest bottle was about 32 but maybe I m out of touch The public areas of the hotel were excellent and the staff were friendly and helpful Good breakfast Comfortable beds |
3/22/2016 | Holiday Inn London Kensington | Single room but very bijoux Having to pay 15 95 for breakfast after first evening which was 12 initially have a confirmation email stating breakfast 12 each night Refused to pay 15 95 breakfast on the last night Room cold Wifi not free recently stayed in a third world country for two months wi fi free all over rooms resorts cafes and restaurants Curtains did not fit length of window therefore light keeping me awake View of other rooms outside window Frayed carpet edge potential hazard Location near Kensington High Street and Olympia which was the purpose of my visit |
3/22/2016 | Holiday Inn London Kensington | PLACED AT THE FRONT OF THE HOTEL ABOVE THE MAIN DOOR VERY NOISY UNABLE TO SLEEP BREAKFAST VERY DISAPPOINTING DID ASK TO CANCEL SECOND DAY BREAKFAST AND WAS REFUSED A REFUND LOCATION |
3/22/2016 | Holiday Inn London Kensington | My roomwas very noisy and I was unable to sleep because of it I don t know what the noise was or where it was coming from but it sounded like some kind of fan Could have been the room upstairs Also the walls were so thin I could here the people in the next room flushing the toilet and I could hear them talking No Positive |
3/22/2016 | Holiday Inn London Kensington | We booked an executive double room but it wasn t very executive at all Had to pay 8 to use the spa facilities this isn t clearly stated on the website so seems like false advertisement we had a shock Pillows were very comfy and good location Yummy breakfast too |
3/22/2016 | Holiday Inn London Kensington | Doors slammed shut so had a terrible nights sleep Our room would close quietly but you had to push the door to shut properly which is particularly safe plus was very noisy Bar staff were fantastic Hotel within walking distance to high street |
3/22/2016 | Holiday Inn London Kensington | The Charge for the wellness suite could be more obvious on the website I thought it was included but was charged an additional 8 per day Lovely welcoming reception area Ok sized room for london Helpful Concierge Good location and value |
3/22/2016 | Holiday Inn London Kensington | The price of the internet was way too high The room was tidy and comfortable It was small but not too small for us to complain about it Downstairs there was a small business center with two computers which we could use free of charge The hotel lobby was very pretty tidy and classy looking And they also let us leave our baggage there before the hotel room was ready and after we had checked out for as long as we needed |
3/22/2016 | Holiday Inn London Kensington | The restaurant food was rushed there was no space between courses and the food was of poor quality it came out cold and myself and my friend were ill the next day No Positive |
3/20/2016 | Holiday Inn London Kensington | Well room service forgot our order dinner and we had to call again when it arrived the bill had the automatic service charge They did offer to rectify but by then 45 minutes later we simply wanted to eat Terrible breakfast 24 for two toasts patisserie cereal etc fine but actual cooked breakfast strange leathery bacon flavourless tomatoes and mushrooms like slugs I have no idea whats wrong with the scrambled eggs but very odd Bathroom looked nice but shower head below head height Very close to the station so easy to travel to and from station and look around London |
3/20/2016 | Holiday Inn London Kensington | last stay we had a great room large and roomy Now this time with Bookings com the room was very small and pokey and difficult to get around past a bathroom door with a large handle and the beds jammed into a small space Bathroom shower bath not really suitable for older people with arthritis no handles and very dangerous The breakfast was great |
3/20/2016 | Holiday Inn London Kensington | The service charge being automatically added to our bill I prefer to decide whether or not this has been earned The service and attention of all the staff |
3/20/2016 | Holiday Inn London Kensington | Heating system variable and unresponsive duvet also thin so nights v chilly Excellent friendly staff who seemed happy to work there Single rm well designed clean and comfortable |
3/20/2016 | Holiday Inn London Kensington | The room was really small cramped Hotel car park was really expensive I booked two nights well in advance and the Hotel had an offer for third night free which wasn t avaiable through booking com When I realised they said they couldn t do anything The location of the hotel was perfect |
3/19/2016 | Holiday Inn London Kensington | You have to pay 8pp for spa You have to pay for WiFi TV channels Rooms really small for the value view for the bins which didn t really enjoy Window doesn t fully opens No robes provided for spa just towels The staff were very helpful Location was great as just a minute away from the tube station and shops Nearby loads of restaurants Wake up call Even though the breakfast was expensive it was worth it Enjoyed the stay but wouldn t return |